REKA App
Contents
1. 3 Operation 3 1 Launching the app STEP 1 Turn on and unlock your mobile device STEP 2 Connect your mobile device to the E100 using the 30 pin cable provided in the package as shown in the picture NOTE Lightning to 30 pin adaptors for mobile devices are not included and must be purchased separately Install and uninstall Operation STEP 3 Once the device is unlocked and the E100 is properly connected the REKA App will be launched automatically NOTE The app will not launch if your device is not connected properly To launch the REKA App manually click on the REKA App icon 4 Features 4 1 Home page The Home page is the default page that shows all functions available in the REKA App 4 2 Upload Upload ECG records access logs and view the number of unsuccessful upload records stored in the mobile device 4 2 1 Upload ECG records Transfers and uploads your ECG records to the REKA cloud server Operation Features u Carrier gt 10 22 AM Upload Not connected Cloud Server No record found D E100 is connected Firmware version 6 0 3 Ey fg Upload Settings x Help About www rekahealth com 10 22 AM Upload D E100 is connected Firmware version 5 x 4 2 2 Application log Keeps a history of the data transmis sion status and records the 50 most recent entries 4 2 3 Unsuccessful uploads Tracks and displays2. Purpose This document is a guide for user of E100 or other REKA Health s product to transmit or devices running on iPhone iPad and iPod Touch For other REKA Health related matters write to support rekahealth com for further information 1 Introduction 1 1 Overview 1 2 System Requirements 2 Install and Uninstall 2 1 How to Install REKA Health App support rekahealth com 4 4 2 Send email to __ _ REKA support a To support rekahealth com Sends the user log file application Cc Bcc From iimandalay icloud com logs debug logs and other problems Subject User log fle lt Your Name gt to Su ort rekahealth com lt Describe your problem gt for troubleshooting myLog txt DebugLog txt Sent from my iPhone 4 5 About View information about the app and Terms and Conditions 4 5 1 App information Displays the information about this app About Version 2 0 1 Compatible with iPhone iPad Requires iOS 4 3 or later Features 4 5 2 Terms and Conditions Click on the Terms amp Conditions button to view Reka Health s terms and conditions for using this app 4 6 Uploading data m Carrier gt 10 22 AM Back Disclaimer REKA HEALTH TERMS OF SERVICE THE REKA HEALTH MOBILE APPLICATION AND WEB SERVICE hereafter the Application IS AVAILABLE FOR USE WORLDWIDE AND ONLY IS APPLICABLE WHEN USED WITH REKA HEALTH DEVICES IN THE UNITED STATES OF AMERICA
3. USA AND TO USERS IN THE MEMBER STATES OF THE EUROPEAN UNION THE REKA HEALTH E100 CARDIAC EVENT MONITOR IS AVAILABLE BY PRESCRIPTION ONLY THE APPLICATION IS INTENDED TO ONLY DISPLAY STORE AND TRANSMIT ELECTROCARDIOGRAMS ECG Data THE APPLICATION IS NOT INTENDED TO DIAGNOSE ANY HEART CONDITION OR ALERT HEALTHCARE PROFESSIONALS OR PATIENTS TO POTENTIALLY SERIOUS HEART CONDITIONS OR ABNORMAL ARRHYTHMIAS REKA HEALTH PTE LTD AND ITS SUBSIDIARIES RELATED COMPANIES ITS AFFILIATES AND THEIR RESPECTIVE CURRENT FUTURE OR FORMER OFFICERS DIRECTORS PARTNERS EQUITY HOLDERS EMPLOYEES AGENTS CONTRACTORS AND THEIR SUCCESSOR OR ASSIGNS REKA Health DO NOT REVIEW MONITOR EVALUATE OR ANALYZE ANY INFORMATION GENERATED FROM THE APPLICATION By clicking the I AGREE button that accessing understand and agree to the above description of the NOTE When uploading data the device must not be disconnected 4 6 1 Firmware version below v6 00 STEP 1 Connect your mobile device to the E100 and wait for the REKA App to launch First line Total number of records to be uploaded Second line Number of new records in E100 Third line Number of old records that have not been uploaded previously If there is no record in E100 the following image will be displayed STEP 2 Data will be uploaded to the cloud server automatically Features 10 22 AM Upload NOTE You can view D the Firmware Version gt Number in
4. Device communication lost message may be displayed The uploading shall automatically be resumed upon hanging up the call 5 3 2 Short Message Service SMS received In the event that you receive an incoming SMS during the upload process there should be no interruption to the uploading process unless you click open the SMS By opening the SMS the app automatically exits thereby stopping all uploads Restart the app to resume the uploading Other Information
5. now Select Retry Later if you would like to retry the uploading later If Retry Later is selected the device will store the data in the mobile device for future uploading CO xy gt eee0e s Transfer Data Cloud Server Records that were not uploaded will be stored for two additional sessions allowing users to Tasting of recor ease do not disconnect the device re upload records within 3 sessions For each session you may attempt to re upload up to 5 a times by tapping Yes each time a 4 9 Sending failed uploads via email If there are remaining records after 3 sessions the device will prompt to send an email to support rekahealth com to notify REKA Health about the problem The unsuccessful records er will be attached E support by email Tap OK to send a feedback note and s Carrier 98 gt st Carrier 98 gt Cancel Unsuccessful upl Send Cancel Unsuccessful upl Send unsuccessful records using email To support rekaheatth com Cc Bcc From iimandalay icloud com E Subject Unsuccessful upload aiii You may add any additional comments in the O body of the email before tapping send a ER pii Sent from my iPhone Features 4 10 Error messages Should the E100 become disconnected while uploading the following error message will be shown To remedy the error simply disconnect and reconnect the cable to your mobile device Should network service become una
6. the number of unsuccessful uploads 4 3 Settings Set up and configure the device 4 3 1 Notification to physician When set to ON a notification message will be sent to your physician when data is uploaded Please note that your physician will receive the notification only if he she has registered to the service 4 3 2 Debug log When set to ON a debug log will be generated which can be emailed to REKA Health s support team for investigation 10 22 AM Logs 13 Aug 2013 18 53 05 Physician has been notified 13 Aug 2013 18 52 56 5 records have been uploaded 13 Aug 2013 18 52 49 Error Error ASC10111000019080 EG00 0777 XML is invalid 13 Aug 2013 18 52 49 Error Error ASC10111000019080 EG00 0776 XML is invalid 13 Aug 2013 18 52 40 5 old records not uploaded 13 Aug 2013 18 52 18 Physician has been notified 10 22 AM 98 m REKA Health Help About www rekahealth com 10 22 AM Settings Notification to gt Physician ex Physician registered with this service will be notified Debug Log E For Developer 10 22 AM Settings Notification to ax Physician i Physician registered with this service will be notified Debug Log For Developer ex 4 4 Help Access the user manual and send email to REKA support 4 4 1 Access user manual EEES Provides system requirements and SERN information on how to use the app cu
7. REKA Health Pte Ltd User Manual for iPhone and iPad Version 1 0 PN PJPUM APPS 001 OCT 2 Purpose This document serves as a guide for E100 users to transmit and upload their ECG records or other health data via Apple Inc s devices such as the iPhone and iPad For other REKA Health related matters or to find out more information please contact support rekahealth com System requirements The REKA Health App can be installed on the following devices e iPhone e iPad All devices must be running on iOS 4 3 and above 2013 REKA HEALTH PTE LTD all rights reserved This manual contains proprietary information of REKA Health The information is not to be distributed reproduced or disclosed to any other parties for any other purpose without the expressed written permission of REKA Health REKA Health reserves the right to make changes to this document without notice MAC OS is the trademark registered by Apple Inc Disclaimer All information contained in this document or accessed through the website www rekahealth com is provided on an as is and as available basis No warranty of any kind implied express or statutory including but not limited to warranties of title merchantability satisfactory quality non infringement of third party intellectual property rights fitness for a particular purpose warranties of performance and freedom from computer virus and other malicious code is given in conjunctio
8. WITH REKA HEALTH DEVICES IN THE UNITED STATES OF AMERICA USA AND TO USERS IN THE MEMBER STATES OF THE EUROPEAN UNION THE REKA HEALTH E100 CARDIAC EVENT MONITOR IS AVAILABLE BY PRESCRIPTION ONLY THE APPLICATION IS INTENDED TO ONLY DISPLAY STORE AND TRANSMIT ELECTROCARDIOGRAMS ECG Data THE APPLICATION IS NOT INTENDED TO DIAGNOSE ANY HEART CONDITION OR ALERT HEALTHCARE PROFESSIONALS OR PATIENTS TO POTENTIALLY SERIOUS HEART CONDITIONS OR ABNORMAL ARRHYTHMIAS REKA HEALTH PTE LTD AND ITS SUBSIDIARIES RELATED COMPANIES ITS AFFILIATES AND THEIR RESPECTIVE CURRENT FUTURE OR FORMER OFFICERS DIRECTORS PARTNERS EQUITY HOLDERS EMPLOYEES AGENTS CONTRACTORS AND THEIR SUCCESSOR OR ASSIGNS REKA Health DO NOT REVIEW MONITOR EVALUATE OR ANALYZE ANY INFORMATION GENERATED FROM THE agree a cece D Transfer Data Cloud Server Transfer Data Cloud Server 6 records found Device is activated Transferring 1 of 6 records Transferring 1 of 6 records Please do not disconnect the device Please do not disconnect the device D E100 is connected E100 is connected Firmware version 5 x Firmware version 6 0 3 Should you receive an incoming phone call the uploading process may restart or Device communication lost message may be displayed 5 3 1 Incoming phone calls Should you receive an incoming phone call the uploading process may be affected as follows 1 The uploading may be restarted 2
9. ding failed uploads via email 4 10 Error Messages Other Information Disclaimer page Firmware version number Interruption 5 3 1 a Incoming phone calls Short Message Service SMS received 1 Introduction 1 1 Overview REKA Health Cloud Service ECG Upload Process This user manual describes the procedures for the transmission of ECG data in your E100 E v device to REKA Health s servers via a mobile Screening Service device The figure on the right illustrates the A Q O ealth Cloud overall process from ECG measurement to f a gt ew Come Ci receiving feedback from your physician Upload ECG Data u remen t Using mobile devices Feedback Service Legends Upload ECG data upload to REKA Health Cloud Platform 1 2 Getting started 1 Install the REKA App on your mobile device 2 Install and uninstall 2 1 Installing the REKA App STEP 1 Go to the App Store STEP 2 Go to Search and type Reka HI San Introduction Install and uninstall STEP 3 Select REKA and click Install app STEP 4 The programme will be installed automatically and an icon will be created on your device Your REKA App is now ready for use 2 2 Uninstalling the REKA App To delete the app press and hold the REKA icon until all the icons on your screen wiggle Click on the x that appears on the REKA icon The REKA App will be deleted from your device
10. n with such information the veracity accuracy adequa cy completeness or reasonableness thereof or this website in general The information and materials are subject to change at any time without notice In no event shall REKA Health be liable to you or any other party for any damages losses expenses or costs whatsoever including with out limitation any direct indirect special incidental or consequential damages loss of profits or loss opportunity arising in connection with your use of the website or reliance on any information at this website or any failure of performance system error omission interrup tion computer virus malicious code corruption breach of security or unavailability of access even if REKA Health has been advised as to the possibility of such damages Contents Page Contents Introduction 5 1 1 Overview 5 1 1 2 Getting started 5 2 5 3 Install and Uninstall 2 1 Installing the REKA App 2 2 Uninstalling the REKA App Operation 3 1 Launching the app Features 4 1 Home page 4 2 Upload 4 2 1 Upload ECG records 4 2 2 Application log 4 2 3 Unsuccessful uploads 4 3 Settings 4 3 1 Notification to physician 4 3 2 Debug log 4 4 Help 4 4 1 Access user manual 4 4 2 Send email to REKA support 4 5 About 4 5 1 App information 4 5 2 Terms and Conditions 4 6 Uploading data 4 6 1 Firmware version below v6 00 4 6 2 Firmware version v6 00 onwards 4 7 Invalid records 4 8 Unsuccesful uploads 4 9 Sen
11. r uploading has been Ce news successfully completed oe 86d Uploading completed Disconnecting your device Demam Once the uploads have been completed you will be prompted to disconnect the E100 is connected Firmware version 5 x device You will see Please disconnect the device displayed on the screen To disconnect press firmly on the catches on both sides of the 30 pin connector and pull it out from your mobile device 4 6 2 Firmware version enna v6 00 onwards NOTE You can view Cx the Firmware Version STEP 1 Pe souisewer Number in the status Connect your mobile device to the panel at the bottom E100 and wait for the REKA App to of the screen launch D E100 is connected Firmware version 6 0 3 10 22 AM Upload Not connected Cloud Server If there is no record in E100 the following image will be displayed D E100 is connected Firmware version 6 0 3 Features Features STEP 2 Checking for device activation status If the device has been successfully activated the images on the right will be displayed If the device activation fails please consult your medical centre for assistance STEP 3 Once the uploading is completed the app will display the status of the uploads The first picture on the right shows a scenario where all the records have been successfully uploaded The second picture on the far right shows a scenario where some of the record
12. s are unsuccessfully uploaded Please refer to Section 4 8 Unsuccesful Uploads should you encounter this scenario Connected Cloud Server 6 records found Checking device activation status D E100 is connected Firmware version 6 0 3 D B Transfer Data Cloud Server Device is activated Transferring 1 of 6 records Please do not disconnect the device D E100 is connected Firmware version 6 0 3 Ed Connected Cloud Server Device is not activated Consult your medical centre for device activation E100 is connected Firmware version 6 0 3 D D Transfer Data Cloud Server 6 records have been uploaded Please disconnect the device D E100 is connected Firmware version 5 x 10 22 AM Upload x Transfer Data Cloud Server Device is activated Transferring 2 of 6 records Please do not disconnect the device D E100 is connected Firmware version 6 0 3 Transfer Data 10 22 AM Upload Cloud Server 3 records have been uploaded 3 records upload unsuccessful Please disconnect the device D E100 is connected Firmware version 6 0 3 STEP 4 If there are successful uploads the app will proceed to notify the assigned physician STEP 5 Uploading Completed will be displayed after uploading has been successfully completed Disconnecting your device Once the uploads have been completed you will be prompted to disconnect
13. the device You will see Please disconnect the device displayed on the screen To disconnect press firmly on the catches on both sides of the 30 pin connector and pull it out from your mobile device 4 7 Invalid records When the cloud server receives invalid records a message will appear prompting the user to send their user log files to REKA Health s support team NOTE Invalid records will automatically be deleted from the device If yes is selected the user log files will be sent via email to REKA Health s support team Features gt 25 Cloud Server Alert Notifying physician E100 is connected Firmware version 6 0 3 Cloud Server Alert Uploading completed D E100 is connected Firmware version 6 0 3 10 22 AM 4 invalid records found Send logs to REKA Health s Support Cancel User og e To support rekahealth com Cc Bcc From iimandalay icloud com Subject User log file lt Your Name gt lt Describe your problem gt myLog txt Sent from my iPhone Cloud Server Alert Physician has been notified D E100 is connected Firmware version 6 0 3 4 8 Unsuccesful uploads In the event that any records have not been successfully uploaded a message will appear prompting to retry the uploading 2 records failed in uploading previously Retry to upload the select Yes if you would like to retry uploading the tae Retry Later records
14. the status Connected Cloud Server panel at the bottom 6 records found 4 new records found of the screen 2 old records not uploaded D E100 is connected Firmware version 5 x Not connected Cloud Server No record found E100 is connected Firmware version 6 0 3 D 2 LF EB Transfer Data Cloud Server Transfer Data Cloud Server 6 records found 6 records found Transferring 1 of 6 records Transferring 2 of 6 records Please do not disconnect the device Please do not disconnect the device O D E100 is connected D E100 is connected Firmware version 5 x Firmware version 5 x STEP 3 wn Carrier 98 a m Carrier Once the uploading is completed the Upload app will display the status of the uploads D DD DD Transfer Data Cloud Server Transfer Data Cloud Server 10 22 AM The first picture on the right shows a 6 records have been uploaded 4 records have been uploaded S ce n a r O W h e re al th e re CO rd S h ave Please disconnect the device 2 records upload unsuccessful Please disconnect the device been successfully uploaded D E100 is connected E100 is connected The second picture on the far rig ht shows Firmware version 5 x Firmware version 5 x a scenario where some of the records are unsuccessfully uploaded Please refer to Section 4 8 Unsuccesful Uploads should you encounter this scenario STEP 4 ESA Uploading Completed will be displayed afte
15. vailable during upload the following error message will be shown You should attempt to upload again when network service becomes available Should a request timeout error be encountered during uploading or while notifying the physician the following error message will be shown Please check your Internet connection and try again Features m Carrier gt 10 22 AM Upload Not connected Cloud Server Device communication lost Please disconnect and reconnect cable to the iPhone Device is not connected No network connection Please try 1 Come e ey 0 Ml lt OK Error The Internet connection appears to be offline OK 5 Other information 5 1 Disclaimer page Upon launching the app for the first time a Disclaimer Page will be displayed Please read the terms and conditions for using the REKA App carefully Tap on I Agree if you are agreeable to the terms and conditions as stated to proceed in using the app If you disagree to the terms and conditions for using the app you may press your iDevice s Home button to quit the app 5 2 Firmware version number You can view the Firmware Version Number in the status panel at the bottom of the screen 5 3 Interruption 10 22 AM Disclaimer REKA HEALTH TERMS OF SERVICE THE REKA HEALTH MOBILE APPLICATION AND WEB SERVICE hereafter the Application IS AVAILABLE FOR USE WORLDWIDE AND ONLY IS APPLICABLE WHEN USED
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