Desktop Hard Disk 1 TB User Manual
Contents
1. 22 5 1 LaCie Technical Support dass artan aa red 23 6 Warranty 24 LaCie Desktop Hard Disk User Manual Copyrights Copyright 2008 LaCie All rights re served No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying re cording or otherwise without the prior writ ten consent of LaCie Trademarks Apple Mac and Macintosh are registered trademarks of Apple Computer Inc Mi crosoft Windows 2000 Windows and Windows Vista are registered trademarks of Microsoft Corporation Other trademarks mentioned in this manual are the property of their respective owners Changes The material in this document is for infor mation only and subject to change without notice While reasonable efforts have been made in the preparation of this document to assure its accuracy LaCie assumes no liability resulting from errors or omissions in this document or from the use of the in formation contained herein LaCie reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation to notify any person of such revisions and changes Canada Compliance Statement LaCie Desktop Hard Drive This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations FCC Statemen2. quick format C Enable file and folder compression Fig 08 13 Click Finish to begin the formatting process 14 Windows Disk Management will format and partition the disk according to your settings Fig 09 and your drive will appear in My Computer ready to use IMPORTANT INFO Please refer to section 3 Optional Format ting and Partitioning for a more detailed comparison of the various file system formats Fig 09 LaCie Desktop Hard Disk User Manual 3 3 Formatting for Mac Users CAUTION Following these steps will erase everything from the Hard Disk If you have information that you want to protect or con tinue to use back up this information before performing these steps 1 Connect the drive to the computer and turn on the drive 2 Select Utilities from the Go menu in the Finder menu bar 3 In the Utilities folder double click Disk Utility 4 The Disk Utility window will open Fig 10 Select the volume labeled LaCie Desktop Hard Disk from the list of available hard disks on the left side of the window 5 Select the Partition tab 6 From the Volume Scheme menu choose the number of parti tions you want to divide the drive into Mac OS 10 x gives you the option of dividing the drive into at most 16 partitions You can adjust the size of each partition using the slide bar between the partitions in the Volume Scheme area 7 In the Volume Information section enter
3. Desktop Hard Disk USB external devices feature plug amp play connectivity which means that your drive can be connected and disconnected while the computer is running To prevent failures however it is important to follow these steps when disconnecting your LaCie Desktop Hard Disk 2 4 1 Windows Users Fig 04 Windows Users From the System Tray located in the lower right hand side of your screen click the Eject icon a small green arrow over a hardware image A message will appear listing the devices the Eject icon controls it should say Safely remove Click on the LaCie Desktop Hard Disk in this prompt This message will appear Safe to Remove Hardware or similar It is now safe to disconnect the device Fig 05 Mac Users 2 4 2 Mac Users 05 Mac Users Drag the Hard Disk icon to the trash When the icon disappears from the desktop the drive can be dis connected LaCie Desktop Hard Disk User Manual 3 Optional Formatting and Partitioning Your LaCie Desktop Hard Disk is preformatted in FAT 32 optimized for us with Mac OS X and Windows If you plan to use your LaCie Desktop Hard Disk with both Mac and Windows computers you do not need to reformat If you plan to use the drive with one operating system only you may notice increased performance by reformatting for your operating system See below What is Formatting When a disk is formatted the follo
4. a name for each vol ume partition choose the volume format Mac OS Extended Mac OS Standard UNIX File System or MS DOS IMPORTANT INFO Please refer to section 3 Optional Format ting and Partitioning for a more detailed comparison of the various file system formats IMPORTANT INFO Apple recommends that unless you have a specific reason to use the UNIX File System UFS you should use the Mac OS Extended format because it provides a more familiar experience to Macintosh users 8 Once you have finalized the volume options click Partition Click Partition again when the alert message appears to con tinue 9 Mac Disk Utility will format and partition the disk according to your settings and your drive will be ready to use eee Formatting and Partitioning page 15 LaCie Group SA F Bum Cc 2 _ P naling Info Mount Eject Macintosh HD Untitled 2 Disk Description Connection Bus Connection Connection ID Fig 10 8 152 7 GB Maxtor 68160M0 First Aid Erase Partition RAID Restore Volume Scheme Volume Information Current Untitled 2 Format Mac OS Extended B Size 232 89 GB Locked for editing install Mac OS 9 Disk Drivers To create a volume that can serve as a Mac OS 9 start up disk select Mac OS 9 Drivers installed Select the disk you want to partition and choose a
5. amp Industry Canada regulations and negate your au thority to operate the product Manufacturer s Declara tion for CE Certification We LaCie solemnly declare that this product conforms to the following European standards Class B EN60950 EN55022 EN55024 With reference to the following condi tions 73 23 EEC Low Voltage Directive 89 336 EEC EMC Directive This symbol on the product or on its packaging indicates that this product must not be Mmmm disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designed collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and en sure that it is recycled in a manner that pro tects human health and the environment For more information about where you can drop off your waste equipment for recy cling please contact your local city office your household waste disposal service or the shop where you purchased the product LaCie Desktop Hard Disk User Manual Health and Safety Precautions Only qualified persons are autho rized to carry out maintenance on this device Read this user manual carefully and follow the correct procedure when setting up the device Do not open your LaCie Desktop Hard Disk or attempt to disassemble
6. desktop Does your computer s con figuration meet the minimum system requirements for use with this drive Did you follow the correct installation steps for the specific interface and operating system Are both ends of the USB cable securely attached Has the USB driver been in stalled correctly and enabled Is there a conflict with other device drivers or extensions Has the drive been formatted Does your computer s oper ating system support the file system Answer There should be an icon for the LaCie drive on the desktop If the drive does not appear follow the rest of the Troubleshooting tips to isolate the problem Check section 1 2 Minimum System Requirements for more information Review the installation steps in section 2 2 Connecting the USB 2 0 Cable Check both ends of the USB cable to make sure they are fully seated in their re spective ports Try disconnecting the cable waiting 10 seconds and then recon necting it If the drive is still not recognized restart your computer and try again Open Apple System Profiler and click on the Devices and Volumes tab If your device is not listed recheck the cables and try the other troubleshooting tips listed here Contact LaCie Technical Support for help Make sure that the drive has been formatted properly Please see section 3 _ Optional Formatting and Partitioning for more details Check your computer s documentation and see section
7. result in damage to your drive and will void your warranty TECHNICAL NOTE You may use your LaCie drive when in a for eign country thanks to its 100 240 Volt power supply To be able to use this feature you may need to purchase an appropriate adapter or cord LaCie accepts no responsibility for any damage to the drive resulting from the use of an inappropriate adapter Using an adapter other than one authorized by LaCie will void your warranty Fig 01 Getting Connected page 8 LaCie Desktop Hard Disk Getting Connected User Manual page 9 2 2 Connecting the USB 2 0 Cable 1 Connect the power supply see section 2 1 Connecting the Power Supply 2 Attach the large end of the USB 2 0 cable to an available USB 2 0 port on your computer Fig 02 3 Connect the other end of the USB 2 0 cable to the USB 2 0 port on the back of the Hard Disk 4 After a few seconds the Hard Disk will mount on your com puter and appear in My Computer Windows users or on your desktop Mac users Fig 02 LaCie Desktop Hard Disk User Manual 2 3 LED Indicators Your hard drive has a light on the front Fig 03 that indicates cer tain behaviors as the following table shows Blue Red On Power On Disk Failure Error Off Power Off Blinking Read Write Access N A Fig 03 Getting Connected page 10 LaCie Desktop Hard Disk Getting Connected User Manual page 11 2 4 Disconnecting Your LaCie
8. the following checklist to determine the source of the problem If you have gone through all of the points on the checklist and your drive still does not work properly please check the FAQs that are regularly published on our website www lacie com One of these FAQs may provide an answer to your specific question You can also visit the downloads page where the most recent software updates will be available If you need further assistance please contact your LaCie reseller or LaCie Customer Support see section 5 Contacting Customer Sup port for details Manual Updates LaCie strives to give you the most up to date comprehensive user manuals available on the market It is our goal to provide you with a friendly easy to use format that will help you quickly install and utilize the many functions of your new device If your user manual does not reflect the configuration of the product you purchased please check our website for the most current ver sion of the user manual www lacie com LaCie Desktop Hard Disk User Manual Troubleshooting page 19 4 1 Troubleshooting for Windows Users Problem The drive is not recognized by the computer The drive is work ing slowly The drive is not running notice ably faster when connected via Hi Speed USB 2 0 Question Has the drive been formatted Does your computer s operat ing system support the file system Is there an icon for the drive in My Co
9. volume scheme Click each volume represented in the scheme and specify a volume name format and size Click Partition C split _ Delete Options Rever _ Partition LaCie Group SA Total Capacity 232 9 GB 250 059 350 016 Bytes FireWire Write Status Read Write External S M A R T Status Not Supported 58629619524084232 LaCie Desktop Hard Disk User Manual 3 4 Interface and Data Transfer Information 3 4 1 USB 2 0 Connection USB is a serial input output technology for connecting peripheral devices to a computer or to each other Hi Speed USB 2 0 is the latest implementation of this standard and it provides the necessary bandwidth and data transfer rates to support high speed devices such as Hard Disks CD DVD drives and digital cameras 3 4 2 USB 2 0 Cables Fig 11 USB 2 0 Cable and Cable End Your LaCie drive is shipped with a Hi Speed USB 2 0 cable to ensure maximum data transfer performance when connected to a Hi Speed USB 2 0 port The cable will also work when connected to a USB 1 1 port but drive performance will be limited to USB 1 1 transfer rates Formatting and Partitioning page 16 LaCie Desktop Hard Disk Formatting and Partitioning User Manual page 17 3 5 Data Transfers A data transfer is the flow of data that accomplishes a task usu ally related to moving data from storage to computer RAM or be tween storage devices During data transfer
10. 3 Optional Formatting and Partitioning for more information LaCie Desktop Hard Disk User Manual Problem Error messages un der Mac OS 10 x The drive is working slowly The drive is not running notice ably faster when connected via Hi Speed USB 2 0 System fan is not running Question Did you get an Error 50 message while copying to a FAT 32 volume Did you get an error message telling you that the drive has been disconnected when com ing out of sleep mode Are there other USB devices connected to the same port or hub Is the drive connected to a USB 1 1 port on your computer or to a USB 1 1 hub Is the drive connected to a Hi Speed USB 2 0 port on your computer Does your computer or operat ing system support Hi Speed USB 2 02 Troubleshooting page 21 Answer When copying files or folders from Mac OS 10 x to a FAT 32 volume file names with certain characters cannot be copied These characters include but are not limited to PE E NE Check your files and folders to ensure that these types of characters are not be ing used Ignore this message The drive will remount to the desktop LaCie drives con serve power by spinning down when you set your computer to sleep mode and when the computer is revived from sleep it does not give the drive enough time to spin up from its sleep mode Disconnect any other USB devices and see if the drive s performance improve
11. LaCie Desktop Hard Disk Table of Contents User Manual page 1 Table of Contents 1 Introduction to the LaCie Desktop Hard 0 4 Tile Package 5 1 2 Minimum System Requirements aerieni enian 6 2 Getting Connected 0sccccnsssececsessisenessevecsevesienevsevensevesdanendeesecessedeneedestecestsdeenescedssees 7 2 1 Connecting the Power Supply ES EESE 8 2 2 Connecting USB 2 0 R E Gas seus 9 2 9 LED Indicators ereraa E 10 2 4 Disconnecting Your LaCie Desktop Hard 015 1 3 Optional Formatting and Partitioning cccccssssccsssssceccnssseccesesceccsssceecnesseees 12 Sells File Syst m FORMATS 12 3 2 Formatting for Windows Users 13 3 3 Formatting tor Mac 15 3 4 Interface and Data Transfer 16 3 57 Data EE 17 A Troubleshooting ciscvsveesesessitetacvessivesiivecdsevestereiteuedaceestseeccssnsedevedsescdsveeavseaseccacsuers 18 4 1 Troubleshooting tor Windows Users 19 4 2 Troubl shooting for Mac Users 20 5 Contacting Customer Support
12. d select Manage 3 From the Computer Management window select Disk Man agement located below the Storage group See Fig 06 4 If the Initialize and Convert Disk Wizard window appears click Cancel New Partition Wizard 5 Windows will list the Hard Disks that are installed on the Welcome to the New Partition system Locate the drive that is represented by the icon Wizard Right click the icon and select Initialize This wizard helps you create a partition on a basic disk 6 In the box to the right that says Unallocated rig ht click and basic disk is a physical disk that contains primary partitions LPA extended partitions and logical drives You can use any select New Partition version of Windows or MS DOS to gain access to partitions on basic disks 7 On the first page of the New Partition Wizard click Next To continue click Next See Fig 07 continued on next page LaCie Desktop Hard Disk Formatting and Partitioning User Manual page 14 8 Click Next New Partition Wizard 9 Click Next Format Partition To store data on this partition you must format it first 10 Click Next Choose whether you want to format this partition and if so what settings you want to use 11 Click Next Do not format this partition 12 On the Format Partition window select Quick Format Click A File system NTFS v Next Fig 08 Volume label New Volume C Perform
13. ge 12 Use NTFS if you will be using the drive only with Windows 2000 Windows XP or Windows Vista performance will generally be greater when compared to FAT 32 This file system is compatible in read only mode with Mac OS 10 3 and higher Use HFS if you will be using the drive on Macs only performance will generally be greater when compared to FAT 32 This file system is NOT compatible with Windows OS Use FAT 32 MS DOS if you will be using your drive with both Windows and Mac 10 3 or sharing the drive between Windows 2000 and Windows XP or Windows Vista Maximum single file size is 4GB LaCie Desktop Hard Disk Formatting and Partitioning User Manual page 13 3 2 Formatting for Windows Users ETY Capacty Pree space Pree Westy Gren 272790 0104098 04 The process of formatting a drive on a computer running Windows 2000 Windows XP or Windows Vista consists of two steps 1 in stalling a signature on the drive and 2 formatting the drive These steps will erase anything that is on the disk CAUTION Following these steps will erase everything from the Hard Disk If you have information that you want to protect or con tinue to use back up this information before performing these steps 1 Connect the drive to the computer via the interface port E Ponary patton fl Sangia vore 2 Right click My Computer an
14. hat only the supplied power cord be used Forward page 3 IMPORTANT INFO Any loss corruption or destruction of data while using a LaCie drive is the sole responsibility of the user and under no circumstances will LaCie be held liable for the recovery or restoration of this data To help prevent the loss of your data LaCie highly recommends that you keep TWO copies of your data one copy on your external Hard Disk for instance and a second copy either on your internal Hard Disk another external Hard Disk or some other form of removable storage me dia LaCie offers a complete line of CD and DVD drives If you would like more informa tion on backup please refer to our website IMPORTANT INFO 1GB 1 000 000 000 bytes 1 1 000 000 000 000 bytes format ted the actual available storage capacity varies depending on operating environ ment typically 5 10 less LaCie Desktop Hard Disk User Manual 1 Introduction to the LaCie Desktop Hard Disk Building on over decade of design excellence LaCie has created a new line of drives that are timeless and craft ed to blend functionality with high technology These latest drives are performance based solutions that will power you through your specific applications Ideal for speed intensive applications the LaCie Desktop Hard Disk handles the curves of your demanding data needs Secure and sta ble the LaCie Desktop Hard Disk is an ideal way t
15. hen recon necting it If the drive is still not recognized restart your computer and try again Contact LaCie Technical Support for help Disconnect any other USB devices and see if the drive s performance improves If your drive is connected to a USB 1 1 port or hub this is normal A Hi Speed USB 2 0 device can only operate at Hi Speed USB 2 0 performance levels when it is connected directly to a Hi Speed USB 2 0 port or hub Otherwise the Hi Speed USB 2 0 device will operate at the slower USB 1 1 transfer rates LaCie Desktop Hard Disk User Manual Problem The drive is not running notice ably faster when connected via Hi Speed USB 2 0 System fan is not running Question Is the drive connected to a Hi Speed USB 2 0 port on your computer Does your computer or oper ating system support Hi Speed USB 2 02 Troubleshooting page 20 Answer Check to see that the Hi Speed USB 2 0 drivers for both your host bus adapter and device have been installed correctly If in doubt uninstall the drivers and re install them See section 1 2 Minimum System Requirements Confirm the outlet is powered verify power connections and try an alternate power cable The fan on the LaCie Hard Drive does not run continuously it is activated above certain temperatures 4 2 Troubleshooting for Mac Users Problem The drive is not recognized by the computer Question Does an icon for the drive ap pear on the
16. ktop Hard Disk in an environment that is too cold or humid may damage the unit Because of heat issues LaCie recommends that users do not stack hard drives Always unplug the LaCie Desktop Hard Disk from the electrical outlet if there is a risk of lightning or if it will be unused for an extended pe riod of time Otherwise there is an increased risk of electrical shock short circuiting or fire Use only the power supply shipped with the device Do not use the LaCie Desktop Hard Disk near other electrical appliances such as televisions or radios Doing so may cause interference which will adversely affect the operation of the other products Do not place the LaCie Desktop Hard Disk near sources of magnetic inter ference such as computer displays televisions or speakers Magnetic interference can affect the operation and stability of your LaCie Desktop Hard Disk Do not place heavy objects on top of the LaCie Desktop Hard Disk or use excessive force on it Never use excessive force on your La Cie Desktop Hard Disk If you detect a problem see the Troubleshooting section in this manual CAUTION This LaCie Desktop Hard Disk s warranty may be void as a result of the failure to respect the precautions listed above CAUTION A shielded type power cord is required in order to meet FCC emission limits and also to prevent interference to the nearby radio and television reception It is essential t
17. lacie com no contact LaCie Sweden Contact us at htto www lacie com se contact LaCie United Kingdom Contact us at http www lacie com uk contact LaCie USA Contact us at htto www lacie com contact LaCie Desktop Hard Disk Warranty User Manual page 24 6 Warranty LaCie warrants your drive against any defect in material and work manship under normal use for the period designated on your war ranty certificate In the event this product is found to be defective within the warranty period LaCie will at its option repair or replace the defective drive This warranty is void if The drive was operated stored in abnormal use or mainte nance conditions The drive is repaired modified or altered unless such repair modification or alteration is expressly authorized in writing by LaCie The drive was subjected to abuse neglect lightning strike electrical fault improper packaging or accident The drive was installed improperly The serial number of the drive is defaced or missing The broken part is a replacement part such as a pickup tray etc The tamper seal on the drive casing is broken LaCie and its suppliers accept no liability for any loss of data during the use of this device or for any of the problems caused as a result LaCie will not under any circumstances be liable for direct special or consequential damages such as but not limited to damage or loss of property o
18. mputer Does your computer s con figuration meet the minimum system requirements for use with this drive Is the drive s power supply connected and turned on Did you follow the correct installation steps for the spe cific interface and operating system Are both ends of the USB cable securely attached Is there a conflict with other device drivers or extensions Are there other USB devices connected to the same port or hub Is the drive connected to a USB 1 1 port on your com puter or to a USB 1 1 hub Answer Make sure that the drive has been formatted properly Please see section 3 Op tional Formatting and Partitioning Check your computer s documentation and see section 3 Optional Formatting and Partitioning Go into My Computer and look for an icon and drive letter assigned to the LaCie drive If the drive does not appear follow the rest of the Troubleshooting tips to isolate the problem See section 1 2 Minimum System Requirements for more information Make sure that the power supply is properly connected see section 2 1 Connect ing the Power Supply that the drive has been turned on and that the outlet the power supply is connected to is working Review the installation steps on section 2 2 Connecting the USB 2 0 Cable Check both ends of the USB cable to make sure they are fully seated in their re spective ports Try disconnecting the cable waiting 10 seconds and t
19. o add space to your computer you can divide the drive into specific spaces parti tions for different parts of your data or leave it alone and simply use it as one big volume Quick Links Click a topic Getting Connected Optional Formatting and Partitioning Troubleshooting Introduction page 4 Features Simple and efficient USB desktop hard drive Easy for anyone to set up and use Back up your files music photos and video Pre formatted for cross platform use with Windows amp Mac LaCie Desktop Hard Disk User Manual 1 1 Package Content 1 2 3 LaCie Desktop Hard Disk Power supply Hi Speed USB 2 0 cable Quick Install Guide User Manual and Storage Utilities located on the hard drive s mounted volume IMPORTANT INFO Please save your packaging In the event that the drive should need to be repaired or serviced it must be returned in its original packaging Introduction LaCie Desktop Hard Disk page 5 LaCie Desktop Hard Disk User Manual 1 2 Minimum System Requirements 12 1 io 1 Windows Users Windows 2000 Windows XP or Windows Vista Pentium Il 350MHz processor or higher 128MB RAM or greater USB interface port Internet connection for downloading updates 2 Mac Users Mac OS X 10 3 or later G3 G4 G5 Mac Intel processor or greater 128MB RAM or greater USB interface port Internet connecti
20. on for downloading updates Introduction page 6 LaCie Desktop Hard Disk Getting Connected User Manual page 7 2 Getting Connected IMPORTANT INFO Please follow the setup steps in the order they are given to ensure that the LaCie Desktop Hard Disk volume mounts correctly on your computer Step 1 2 1 Connecting the Power Supply Page 8 Step 2 2 2 Connecting the USB 2 0 Cable Page 9 Step 3 3 Optional Formatting and Partitioning Page 12 LaCie Desktop Hard Disk User Manual 2 1 Connecting the Power Supply The power supply kit is composed of two cables one cable A con nects to the LaCie drive and the other cable B connects to a power outlet such as a wall outlet or a surge protector Fig 01 1 Connect Cable A to your LaCie Drive 2 Connect Cable B to the Power Supply brick 3 Connect Cable B to a grounded surge protector or wall outlet 4 Turn the drive on and off by using the On Off switch IMPORTANT INFO Please connect the power supply before con necting the USB 2 0 cable to ensure that the volume mounts cor rectly on your computer CAUTION Only use the AC adapter supplied with your specific LaCie drive Do not use a power supply from another LaCie drive or another manufacturer Using any other power cable or power supply may cause damage to the device and void your warranty Always remove the AC adapter before transporting your LaCie drive Failure to remove the adapter may
21. or modify it Never insert any metal lic object into the drive to avoid any risk of electrical shock fire short cir cuiting or dangerous emissions Your LaCie Desktop Hard Disk contains no user serviceable parts If it appears to be malfunctioning have it inspected by a qualified LaCie Technical Sup port representative Never expose your device to rain or use it near water or in damp or wet conditions Never place objects con taining liquids on the LaCie Desktop Hard Disk as they may spill into its openings Doing so increases the risk of electrical shock short circuiting fire or personal injury Make sure that the computer and LaCie Desktop Hard Disk are electri cally grounded If the devices are not grounded there is an increased risk of electrical shock Power require ments 100 240 V 1 5 A 60 50 Hz Supply voltage fluctuations not exceeding 10 of the nominal transient over voltages according to over voltage category Il General Use Precautions Do not expose the LaCie Desktop Hard Disk to temperatures outside the range of 5 C to 35 C 41 F to 95 F or to operational humidity beyond 5 80 non condensing or non operating hu midity beyond 10 90 non condens ing Doing so may damage the LaCie Desktop Hard Disk or disfigure its cas ing Avoid placing your LaCie Desktop Hard Disk near a source of heat or exposing it to sunlight even through a window Inversely placing your LaCie Des
22. r equipment loss of profits or revenues cost of replacement goods or expense or inconvenience caused by service interruptions Any loss corruption or destruction of data while using a LaCie drive is the sole responsibility of the user and under no circumstances will LaCie be held liable for the recovery or restoration of this data Un der no circumstances will any person be entitled to any sum greater than the purchase price paid for the drive To obtain warranty service call LaCie Technical Support You will be asked to provide your LaCie product s serial number and you may be asked to furnish proof of purchase to confirm that the drive is still under warranty All drives returned to LaCie must be securely packaged in their origi nal box and shipped with postage prepaid IMPORTANT INFO Register online for free technical support www lacie com register
23. s If your drive is connected to a USB 1 1 port or hub this is normal A Hi Speed USB 2 0 device can only operate at Hi Speed USB 2 0 performance levels when it is connected directly to a Hi Speed USB 2 0 port or hub Otherwise the Hi Speed USB 2 0 device will operate at the slower USB 1 1 transfer rates Check to see that the Hi Speed USB 2 0 drivers for both your host bus adapter and device have been installed correctly If in doubt uninstall the drivers and re install them See section 1 2 Minimum System Requirements Confirm the outlet is powered verify power connections and try an alternate power cable The fan on the LaCie Hard Drive does not run continuously it is activated above certain temperatures LaCie Desktop Hard Disk User Manual 5 Contacting Customer Support Before You Contact Technical Support 1 Read the manuals and review the Troubleshooting section 2 Try to isolate the problem If possible make the drive the only external device on the CPU and make sure that all of the cables are correctly and firmly attached If you have asked yourself all of the pertinent questions in the trou bleshooting checklist and you still can t get your LaCie drive to work properly contact us via the provided Web link Before contacting us make sure that you are in front of your computer and that you have the following information on hand Your LaCie drive s serial number Operating system Mac OS or Windows and
24. s it s best to wait before launching other applications on the same USB 2 0 port Anomalies may arise with computers that have USB 2 0 controllers that do not conform to Open Host Controller Interface standards In any other configurations we cannot ensure 100 correct operation If you experience hanging problems proceed as follows 1 Make sure that the USB 2 0 cable is connected tightly and securely on both ends of the cable from the drive to the com puter 2 Check that the power supply and ground connection are seat ed properly 3 Disconnect your computer s USB 2 0 cable Wait 30 seconds Reconnect TECHNICAL NOTE Controller A controller is a component or an electronic card referred to in this case as a controller card that enables a computer fo communicate with or manage certain periph erals An external controller is an expansion card which fills one of the free slots i e PCI or PCMCIA inside your PC and which enables a peripheral ex CD R RW drive scanner or printer to be connected to the computer If your computer is not equipped with a USB controller card you can purchase an external controller through LaCie Contact your LaCie reseller or LaCie Technical Support section 5 Contacting Customer Support for more information LaCie Desktop Hard Disk Troubleshooting User Manual page 18 4 Troubleshooting If your LaCie Desktop Hard Disk is not working correctly please refer to
25. t This device complies with Part 15 of the FCC Rules Operation is subject to the fol lowing conditions The devices may not cause harmful interfer ence The devices must accept any interference received including interference that may cause undesired operation NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential instal lation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interfer ence to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or more of the following measures Forward page 2 Reorient or relocate the receiving an tenna Increase the separation between the equipment and receiver Connect the equipment into an out let on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by LaCie could void the FCC
26. version Computer brand and model Names of CD or DVD drives installed on your computer Amount of memory installed Names of any other devices installed on your computer Contacting Customer Support page 22 LaCie Desktop Hard Disk User Manual 5 1 LaCie Technical Support Contacts LaCie Asia Singapore and Hong Kong Contact us at http www lacie com asia contact LaCie Belgium Contact us at htto www lacie com be contact Francais LaCie Denmark Contact us at http www lacie com dk contact LaCie France Contact us at htto www lacie com fr contact LaCie Italy Contact us at http www lacie com it contact LaCie Netherlands Contact us at http www lacie com nl contact LaCie Spain Contact us at htto www lacie com es contact LaCie Switzerland Contact us at http www lacie com chfr contact Francais LaCie Ireland Contact us at htto www lacie com ie contact LaCie International Contact us at http www lacie com intl contact Contacting Customer Support page 23 LaCie Australia Contact us at http www lacie com au contact LaCie Canada Contact us at htto www lacie com caen contact English LaCie Finland Contact us at http www lacie com fi contact LaCie Germany Contact us at htto www lacie com de contact LaCie Japan Contact us at http www lacie com jp contact LaCie Norway Contact us at http www
27. wing things occur the operat ing system erases all of the bookkeeping information on the disk tests the disk to make sure that all of the sectors are reliable marks bad sectors i e those that are scratched and creates in ternal address tables that it later uses to locate information Your LaCie Desktop Hard Disk is preformatted in FAT 32 MS DOS for mat To reformat your drive follow the instructions in this section What is Partitioning You can also divide the Hard Disk into sections called partitions A partition is a section of the Hard Disk s storage capacity that is cre ated to contain files and data For instance you could create three partitions on your drive one partition for your office documents one as a backup and one for your multimedia files Or if you will be sharing the drive with another person in your household or of fice you can create a partition for each person who uses the drive Partitioning is optional 3 1 File System Formats There are three different file system format categories NTFS FAT 32 MS DOS and Mac OS Extended HFS See the table right for more information IMPORTANT INFO Please copy the User Manual and utilities to your computer before reformatting Reformatting will erase ev erything from the Hard Disk If you have other data that you want to protect or continue to use copy this information to your computer before reformatting Formatting and Partitioning pa
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