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Installation manual 5.5

1. Execute after automatic import has finished Execute file cence Figure 9 2 Connecsy automatic import advanced options window With the automatic import advanced window see figure 8 2 you can specify which files must be executed before and after the import An example is retrieving a CSV file by an ftp session When the CSV file stays on an ftp server you ll need this option First you must open the ftp client and download the file from the ftp server After this the file will be imported The time between it is set with the parameter Minutes before starting automatic import PH Technical Manual 51 IP Connecsy V5 5 Plus AVAVA The time between it is longer then the specified time about 5 minutes In this time the Connecsy application is polling to the CSV file to look at the file size When this is not increased during the 5 minutes the application wait for the time you have specified and then start with the import After the import you can for example send a mail to somebody so he she knows that the file has been imported For whom this mail is aimed for you must activate them with the checkbox INI Setting Section AutoImport Key DoPreImportRun DoPostImportRun activate the options KeyValue YES NO Key PreImportFileName PostImportFileName file names to execute KeyValue the executing filename with full path and drive letter Key PreMinuteWait KeyValue 9 5 Comma Separate Value
2. 77 14 4 CHARACTER MAPPING TABLE eene keke kek keke ke ke kek KAK KA KK KA 78 I5 DEFINITY SETTINGS s s ecssessesoes ese sese se sese cc s 4 79 15 5 ATTENDANT TYPE AND AUTO 79 152 DAS N DN 79 15 3 FEATURE BUTTONS c cccccccecssssssscecececsesseaececececeeseaeaeseceesessasaeceeseeesenees 80 1525 AUTOSTART aden sca h k y AE E Ea E RET EE 81 15 5 CALLING LINE 81 15 6 TIME REMAINDER ON 82 15 7 HOLD AUTOMATIC E eee keke ke keke kek keke ke k k Keke Ke k K KA KK K KK KH 82 15 8 EXTENSION PORT ek ke xek keke keke kek k keke ke k KE k KK KA 82 15 9 8 keke ke xek k keke ke k k k kake kek k keka ke k k k Kr k kk 83 15 50 ENABLING 83 16 GONNECSY PLUS 55er co enia so eo opua Sore ia Po evo d k de Va rae vU pans 86 16 1 AUTOMATIC RECORDING E erkeke kek keke ke kek k Keke ke ke K KA KAKA KAK KA 86 16 2 MANUAL RECORDING lt sise ccce enne aidoksi nennen ee e U RR e VER r n n 87 16 3 PLAYING RECORDED ic eene ennemis 88 16 4 INSTADEATION e 50h 5155545454555402 EE te KNN He pee Ce UE E xu n ren EE DA TEUER 88 17 CONNEC
3. Tupe 302 Name Bedienpost Extension 1990 iml Auto Answer none Console Type principal Data Module n Port S00992 66 Disp Client Redir n Security Code cos 14 Display Language english 320 Conversion DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS Trunk Access Codes Local Remote Local Remote Local Remote 9 10 11 12 HUNDREDS SELECT BUTTON ASSIGNMENTS 1 5 9 Be f 1 8 12 Figure 15 1 Display change attendant screens page 1 attendant 1 Pag 2 of 4 RTTENDRNT CONSOLE displa UIS FEATURE OPTIONS Auto Start y Echo Digits Dialed y IP FEATURE OPTIONS Remote Softphone Emergency Calls as on local Direct IP IP Audio Connections y Emergency Location Ext 1990 IP Audio Hairpinning y PH Technical Manual 80 IP Connecsy V5 5 Plus AVAYA Figure 15 2 Display change attendant screens page 2 display attendant 2 Page 3 ATTENDANT CONSO FEATURE BUTTON Figure 15 3 Display change attendant screens page 3 15 4 Auto Start Required form Form Field Value Change system parameters features Auto Start n page 5 Description Wy The field Auto Start must be value n If the value is y cannot handle both inbound and outbound calls correctly the Connecsy application 15 5 Calling Line Identification Required form Form Field Value Display trunk group nr Send calling number Y page 2 Send connected number Y Description To display th
4. syslog 514 udp n E 389 tcp n 636 tcp n radius 1812 udp E E 5500 n EF safeword 5030 tcp 1 http ipphone 81 tep a E https ipphone 411 tep E hp sshd 2222 tcp secure sat 5022 tcp W def sat 5023 tcp Z echo request 8 icmp 85 IP Connecsy V5 5 Plus AVAVA 16 Connecsy PLUS With the Connecsy PLUS you add extra functionality to the Connecsy V5 5 The Connecsy PLUS module provides the possibility to record a call Voice recording can only be used when Connecsy has been configured to the Serial DCP Media Connector or when the voice path is being established with a digital DCP phone when using Connecsy with the H 323 IP Console Protocol Voice recording is not supported on analogue IP or external devices 16 1 Automatic recording Via the Connecsy menu you can configure the connecsy application to record calls automatically When a line is active the application automatically starts recording for that specific line The recording stops when an active line becomes inactive A line becomes inactive when a call is put on hold when a call is transferred or when a line is released If a call is put on hold the recording will stop When the call is being resumed the recording will start again but now the call will be put into another file In this manner one call will result in several recorded files For the automatic recording you can configure the total number of saved rec
5. Via the menu Recording play the recording form will be displayed The field names are also sort buttons If a call of one person consists of several files the files can be sorted so the call is listed in order Choose the right file and press the button play The Windows Media player will be started with the selected recorded call Which playing application is started is configured in the connecsy ini in the main connecsy directory 16 4 Installation The sound card in your Connecsy PC will record the calls The voice will be extracted from the telephone line To do this you will need the Cybertech Digital Speech Converter DSC100P SA DEF The connection scheme is displayed in the following figure 15 4 12V 220 V Power Voice Terminal 8411D Digital Speech Converter RJ11 Figure 16 4 hardware connection schema for recording The Digital Speech Converter must be included in the telephone connection of the 8411D Use RJ11 connectors for this These connectors are switched parallel This cable is twisted use the cable delivered with the converter In the connection of the 8411D is a power supply is included This must be included in the circuit after the converter PH Technical Manual 88 IP Connecsy V5 5 Plus AVAYA At the other side of the converter one of the RJ22 connectors must be used the analogue signal for the sound card These connectors are switched parallel The two middlemost w
6. CONNECSY ODBC Data Source Name 13 Right click the new alias and select Apply and confirm the same with OK Technical Manual 19 IP Connecsy V5 5 Plus AVAYA 14 To test the connection dubbleclick the alias and enter connecsy as password A green rectangle indicates a correct connection Rightclick the alias and select Close 3 Administrator C Program Files C Object Edit View Options Help gt ERES All Database Aliases Definition Databases Configuration Definition 5 03 Databases Type CONNECSY BATCH BLOB 15 Perform steps 11 up to 14 for the two other database connection CONNECSY LOG and CONNECY HISTORICAL LOG 3 4 8 Installing the Data Service When using the BLF information to get an indication of presence of a person it is very useful to have information whether persons are logged on or off their telephone sets This feature is provided within Connecsy by the Connecsy Data Service which in turn obtains its information from Avaya Communication Manager via a SNMP connection This section describes the installation and configuration of the Data Service Note 5e sure to complete the configuration steps within the Avaya Communication Manager first as described in detail in chapter 14 10 before continuing the next steps After the Install Wizard has been initialized the Welcome screen will appear Click Next to continue Welcome to the CDSSetup Setup Wizard
7. Plus AVAVA Key QueuePollRate KeyValue defined in milliseconds with a minimum of 1000 11 1 5 Put line on hold before transfer dial In case you prefer to transfer calls by directly typing the phone number of the person you want to call there is a possibility to put the line on hold before you start typing When you turn this checkbox on the caller will be set on hold when the operator opens a call dialog window 11 1 6 DEFINITY uses attendant vectoring If Attendant Vectoring is enabled on DEFINITY you can check this checkbox This prevents problems with the display of the queue information in Connecsy PH Technical Manual 60 IP Connecsy V5 5 Plus AVAYA 12 Presence Data Service 12 1 General The Connecsy Data Service fetches status and presence information from one or more Communication Manager systems via Snmp and stores this information into the Connecsy database Each of these connections should be configured 12 2 Single Attendant Setup For a single attendant configuration the Data Service will be setup according to the following figure lli Connecsy E j Dataservice Y Desktop snmp Avaya Media Media serverl server2 Telephony Servers Figure 12 1 Dataservice setup with a single attendant The configuration is stored and changed directly in the Dataservice config file See chapter 1 for details The configuration of the SNMP connection with the Avaya Communicatio
8. 10 4 SOUND QUEUE RINGING eee ee keke ee enne nennen kre k KAKE nennen KA KAKA enne 56 PH Technical Manual 2 IP Connecsy V5 5 Plus AVAYA 11 CONNECSY QUEUE INFORMATION ccscssscscscscscscssccsscsssessscesses 58 11 1 CONFIGURING QUEUE INFORMATION cessere eene ener 58 11 1 1 Definity Queue 58 11 1 2 Definity Queue 59 11 1 3 Definity Queue String Identifier sse 59 111 4 Poll rate is ee Re N c y a AN s ke Eee RR 59 11 1 5 Put line on hold before transfer dial 60 11 1 6 DEFINITY uses attendant vectoring essere 60 12 PRESENCE DATA SERVICE e eeeeee esee ee ette eene cene neee asta setas eta 61 12 1 GENERAD zig RIED ER RE ONU GET DEBERE EEE 61 12 2 SINGLE ATTENDANT 61 12 3 AUTOMATICALLY ADD EXTENSIONS TO 61 13 CONNECSY CONFIGURATOR eere etes ette een ena enne toss ee ee eee nee 63 13 1 CONNECSY LANGUAGE SELECTION 63 13 2 VERSION CODES teretes eee dena tee aep hev in Pee en baki kev daba kev kov e 64 13 3 COMMONS RTTINGS E ERRE REEERE 64 PSD OCT 65 13 3 2 Automatic 65 13 3 3 Cursor POSTION sae sein 65 13 3 4 Automatic sort J A eee enne KEKE KE KEKE KE KE nennen nennen 66 13 3 5 Displa
9. Plus AVAVA Port the port number of the LDAP server Default value is the default LDAP port 389 Transport states the transport of the connection TCP of UDP Default value is TCP UserDN When the LDAP server requires authentication this key contains the DN distinguished name of the user logging on Leave this key empty if the server does not require authentication Default value is empty Password Contains the password of the user named in UserDN The password has been encrypted for safety purposes Default value is empty Mapping This section contains the parameters necessary to request the data from the LDAP server and how this data will be imported into the Connecsy database RootDN Contains the DN of the starting point root of each search action in the Directory Service Default value is empty this will be the root from the Directory Service itself Scope Defines the method of searching the Directory Service started at the root 0 Search on the level of the rootDN only 1 Search on the first level below the rootDN 2 Search on all levels below the rootDN including the rootDN itself Query Defines the search condition with which the Directory Service should be searched Datai t m Data12 Indicates the appropriate field of the Connecsy database The value this field will obtain depends on the entered attributes or directive Queries Queries should be entered in the RFC1558 specified format The m
10. Temperature Voltage Ping Traceroute Netstat Modem Test Network Time Sync Status Summary Process Status Shutdown Server Server Date Time Software Version Configure Server Restore Defaults Eject CD ROM Manage Software Make Upgrade Permanent Boot Partition Manage Updates BIOS Upgrade A configuration page appears and within this page select the option Access from Any JP adaress Also mark the check box for Enable SNMP Version 2c Enter the community names as public and private PH Technical Manual 2001 2007 Avaya Inc Copyright Except where expressly sta Unauthorized reproduction Third party Components Certain software programs Third Party Components Terms Information identif at http support avaya cor Trademarks Avaya is a trademark of Avz MultiVantage is a trademart All non Avaya trademarks IP Connecsy V5 5 Plus AVAYA Status Summary Process Status Shutdown Server Server Date Time Software Version Configure Server Restore Defaults Eject CD ROM Manage Software Make Upgrade Permanent Boot Partition Manage Updates BIOS Upgrade IPSI Version Download IPSI Firmware Download Status Activate IPSI Upgrade Activation Status Backup Now Backup History Schedule Backup Backup Logs View Restore Data Restore History Format CompactFlash Administrator Accounts Login Account Policy Login Reports Modem Server Access Syslog Server L
11. The installer will guide you through the steps required to install CDSSetup on your computer WARNING This computer program is protected by copyright law and intemational treaties Unauthorized duplication or distribution of this program or any portion of it may result in severe civil criminal penalties and will be prosecuted to the maximum extent possible under the law PH Technical Manual 20 IP Connecsy V5 5 Plus AVAYA Select Installation Folder The installer will install CDSSetup to the following folder To install in this folder click Next To install to a different folder enter it below or click Browse Folder C Program Files Pridis Connecsy DataService Browse Disk Cost Install CDSSetup for yourseff or for anyone who uses this computer Everyone Just me By default the installer will install the software inside the C Program Files Pridis Connecsy DataService folder If you want to install the software inside another folder click Browse and select the desired folder Click Next to continue Confirm Installation The installer is ready to install CDSSetup on your computer Click Next to start the installation Installation Complete CDSSetup has been successfully installed Click Close to exit Please use Windows Update to check for any critical updates to the NET Framework PH Technical Manual 21 IP Connecsy V5 5 Plus AVAVA 3 4 9 Configuring the
12. Data Service The Connecsy Data Service fetches status information from one or more Communication Manager systems via Snmp and stores this information into the Connecsy database Each of these connections should be configured Open Notepad or equivalent texteditor and open the file C Files Pridis Connecsy Dataservice ConnecsyDataService exe config Connections to Presence providing systems Avaya Communication Manager To configure the connection to Avaya Communication Manager find the section starting with lt appSettings gt and edit the setting SnmpHost1 as shown below and set the IP address of Communication Manager replacing the default address add key SnmpHost1 value 192 168 151 198 gt lt appSettings gt For an additional Communication Manager system to be monitored add a new line for SnmpHost2 and set the value to the IP address of this second system Repeat this step for all Communication Manager systems In the case of a redundant or failover Mediasystem setup with double mediaservers 2x S87xx there will be three IP addresses The management IP address and the two physical IP addresses This situation is configured using three SnmpHost references appSettings E add key SnmpHost1 value 192 168 151 1 gt lt add key SnmpHost2 value 192 168 151 198 gt add key SnmpHost3 value 192 168 151 199 gt __ lt appSettings gt Within
13. Email Support Telephone 31 0 33 2475715 About Control Activation trusted Help The Connecsy 5 5 software is now activated Click Exit and start the Connecsy software 3 4 8 Installing Connecsy for SQL Server When you have selected SQL Server as the main database engine the following steps should additionally be followed to setup the connection between Connecsy and the SQL Server databases This connection consists of installing the ODBC driver and configuring ODBC and the Borland Database Engine BDE See chapter 6 for a functional description on how this works together The ODBC driver is normally a Vendor supplied driver The ODBC driver can be installed and configured using the ODBC Administrator which is located in the Control Panel In PH Technical Manual 15 IP Connecsy V5 5 Plus AVAYA some cases the driver must be added to the system or in the case that the driver is already installed it will only need some configuration changes 1 Open Connecsy Configurator and set the databasetype to SQL Server within the DATABASE page E DATABASE Table connecsy Usemame CONNECSY Password 7 Don t log logins to database Don t log calls to database Database engine type Microsoft SQL Server Previous Next gt Cancel 2 Open the ODBC Administrator and select the system DSN tab Click add 3 Select the SQL Native Cl
14. Firebird 2 1 The latter is provided on the Before installation one should consider which one will be selected to be used This mostly depends on ICT requirements PH Technical Manual 8 IP Connecsy V5 5 Plus AVAVA The MS SQL Server Express will require some more manual steps to finish installation Also for installations with more than 3000 records the MS SQL Server Express is preferred due to a better performance By default Connecsy 5 5 is installed with the Firebird 2 1 2 18118 database engine Firebird is a client server database engine All machines that need to run Connecsy are required to have the Firebird client software installed locally The same does apply to the BDE engine If you decide to host the Connecsy database locally the Firebird server engine software needs to be installed locally If you decide to host the Connecsy database on a remote machine the Firebird server engine needs to be installed on the remote machine Installation of the Firebird server engine requires a user logon with administrative privileges If you choose to host the databases on a remote machine you ll need to change the path reference of the database alias inside the BDE engine see BDE configuration in chapter Database This is also required if you install Connecsy to another path then the default path or your Program Files folder is not located at C Program Files You will get better performance if you select to host the databases on t
15. H 323 IP Console Protocol Media Connector uses Telecommuter mode only Telecommuter mode requires a separate analogue digital or IP device to provide the voice path Enter the extension of the device that should provide the voice path here This can also be any valid external phone numbers e g cellular phones Configure H 323 IP Console settings General Sounds Play sounds for dialed digits J Current volume level 50 Figure 13 7 H 323 IP Console Protocol configuration dialog Sounds page Play DTMF sounds for dialled digits In Telecommuter mode there s no direct path between the Connecsy console and the device that provided the voice path This also means that when dialling digits there are no DTMF sounds played over the voice path When checked Connecsy will play DTMF digits over the default sound device of the PC being used 13 4 2 DEFINITY 9 database import Port and Baud rate Serial communication via a terminal port of DEFINITY is only required in the case that the download of the stations configured in the DEFINITY is done via an import process Connecsy will establish communication with DEFINITY and will gather the station data and write this to a file This file is imported when the download is completed For this communication the port number and Baud rate must also be specified INI Setting Section Communication Key comDef and baudRateDEF 13 5 Database This window ena
16. KeyValue The automatic import process should run on the following days Sunday Monday Tuesday Wednesday Thursday Friday and Saturday These days are displayed in the INI file displayed as 7 numbers separated by a comma The values of these numbers are 0 or 1 0 means no automatic import on that day and 1 vice versa Example PH Technical Manual 50 IP Connecsy V5 5 Plus AVAYA DaysToImport 0 0 0 1 0 0 0 9 4 2 Starttime of automatic import The following entry specifies the time stamp to start the import process INI Setting Section AutoImport Key TimeToImportHour TimeToImportMin TimeToImportSec KeyValue the value of the time units described above 9 4 3 Import and error log file These text boxes specify the file which must be imported and the name of the file in which the log data will be added The following entries will be specified INI Setting Section AutoImport Key ImportFileName ErrorLogFileName KeyValue the file names must be specified with full path name and driveletter 9 4 4 Connecsy Automatic Import Advanced AUTOMATIC IMPORT OPTIONS ADVANCED O In case of position free switching to position only when user confirms messagebox In case of position free switch automatic to position busy V Execute before starting automatic import Execute file C Program Files Pridis Connecsy5 0 Connecsy exe Minutes before starting automatic import fal 0 ivi
17. Management to add the account Make sure to also assign a strong password to the account PH Technical Manual 39 IP Connecsy V5 5 Plus AVAVA Also one may consider to configure this user account so that the password does not expire In addition anyone logging in as this user no one should be doing that though will not be able to change the password Step 5 Install SQL Server 2005 Express Edition The sections below describe the installation of SQL Server 2005 Express Edition SP1 The name of the downloaded file is SQLEXPR EXE Double click this file to start the product installation The contents of the file are extracted and the installation begins After you start the installation you have to agree to the typical End User License Agreement after which you re presented with a screen that shows you what prerequisites you need to get the express edition on your system The installer will handle the installation of these prerequisites for you Click the Install button to install these items Once the items are installed click the Next button Microsoft SQL Server 2005 Setup x Installing Prerequisites Installs software components required prior to installing SQL T Server SQL Server Component Update will install the following components required for SQL Server Setup Microsoft SQL Native Client Microsoft SQL Server 2005 Setup Support Files Click Install to continue zi Figure 8 1 The ne
18. Manual 27 IP Connecsy V5 5 Plus AVAYA IP Connecsy V5 0 Configurator DXSJBLF INFORMATION DXS BLF 100 groep Add DXS BLF 2200 groep DXS BLF 700 groep DXS BLF 1100 groep Delete DXS BLF 5000 groep DXS BLF 5100 groep Name DXS BLF 100 groep Offset 100 Rows 25 Columns 4 lt Previous Next gt Cancel Figure 5 2 configuration form DXS BLF INFORMATION 5 2 1 DXS BLF range settings Maximum 20 hundred groups can be specified 1 20 with the values being the offset to the numbers displayed in the DXS BLF console 500 range will display the numbers 500 599 The number of DXS BLF consoles displayed in the menu is depending on the connecsy ini file in the language sub directories Search for DSSFormCaptions inside the language dependent connecsy ini file Within that section the entries 0 19 can be specified in order to enable or disable the DXS BLF consoles in which case the values specified in this section will be discarded INI Setting Section DSSFormRange Key The key is numbered dynamically up to 20 range offsets KeyValue The keyvalue is the offset of a defined range In this example 0 0 1 600 2 1000 3 1100 5 2 2 DXS form captions The DXS form captions are displayed in the listbox These are the names from the different DXS BLF ranges The names are free to define These settings are user dependent and language dependent The settings are set in the connecsy i
19. Value 4 Value 5 LIST list 3 gt Value 4 PH Technical Manual 93 IP Connecsy V5 5 Plus AVAVA VALUE The VALUE directive returns the value parameters as absolute value Example SVALUE This is a value gt This is a value Nested directives When the parameters of a directive require an attribute another directive can be used SPLIT CONCAT VALUE This VALUE is VALUE a nested VALUE directive 1 1 s gt nested PH Technical Manual 94 Your dealer
20. agreement 3 4 3 Components You can deselect one of the below components Mediaconnectors Serial or Avaya IP Calendar integration Outlook or Lotus Notes Database engines SQL Server or Firebird Hasp Dongle drivers Choose which features of Connecsy 5 1 you want to install Check the components you want to install and uncheck the components you don t want to install Click Next to continue Select components to install V Outlook Lotus Notes S E Database v SQL Server Firebird Engine Firebird database fies a Basco Space required 37 3MB ee 3 4 4 Set SQL Server login credentials When the SQL Server has been selected the system name and password to access the SQL Server has to be set Leave the SQL Server host entry to oca host if SQL Server is installed on the same system as Connecsy Otherwise enter the IP address of the server where SQL Server resides PH Technical Manual 12 IP Connecsy V5 5 Plus AVAVA Choose Components Choose which features of Connecsy 5 1 you want to install SQLPassword password oe 3 4 5 Choose destination location By default the installer will install the software inside the C Program Files Pridis Connecsy folder If you want to install the software inside another folder click Browse and select the desired folder Click Next to continue Choose Install Location Choose the folder in which
21. an existing default instance click Default instance To upgrade an existing named instance select Named instance and specify the instance name Default instance C Named instance ISQLExpress lt Back Next gt Cancel Figure 8 5 Choose your instance Service accounts are used in order to better protect your SQL Server and the rest of your network in the event of a security breach If you run your SQL Server under an administrative account you run the risk of additional damage should your server be compromised Therefore run SQL Server 2005 Express Edition under a user account with few if any rights PH Technical Manual 43 IP Connecsy V5 5 Plus ie Microsoft SQL Server 2005 Setup x Service Account Service accounts define which accounts to log in Customize for each service account Service zi Use the built in System account system Use a domain user account Username sqlexpressuser Password pick Domain Jexample com Start services at the end of setup IV SQL Server IV Reporting Services 501 Browser Help Figure 8 6 Use the account you created before as the service account for SQL Server 2005 SQL Server can authenticate users in two ways 1 directly against Active Directory Windows Authentication Mode 2 against its own database Mixed Mode since Windows Authentication is also supported From a secur
22. customer PH Technical Manual 31 IP Connecsy V5 5 Plus AVAVA using an MS Access database the BDE settings need to be adjusted to meet the customers requirements The example MS Access database can be found on the installation CDROM The two following steps will change the CONNECSY alias into a Microsoft Access Driver mdb alias type Select and close the CONNECSY alias if necessary Object menu Close item Select and remove the current CONNECSY alias Object menu Delete item Create a new alias type Microsoft Access Driver mdb Object menu New item Select and rename the new alias to CONNECSY Object menu Rename item The same actions must be applied when changing de CONNECSY LOG alias into a Microsoft Access Driver mdb alias type The new CONNECSY alias will contain the following alias settings TYPE Microsoft Access Driver mdb BATCH COUNT 200 BLOB SIZE 32 BLOBS TO CACHE 64 DATABASE NAME CNCSY2DBS ENABLE BCD FALSE ENABLE SCHEMA CACHE FALSE LANGDRIVER LIST SYNONYMS NONE MAX ROWS 1 ODBC DSN Connecsy Database OPEN MODE READ WRITE ROWSET SIZE 20 SCHEMA CACHE DIR SCHEMA CACHE SIZE 8 SCHEMA CACHE TIME 1 SQLPASSTHRU MODE SHARED AUTOCOMMIT SQLQRYMODE LOCAL USER NAME For CONNECSY LOG the DATABASE NAME must be set to CNCSYLOGDBS and the ODBC DSN must be Connecsy Log Database 6 4 ODBC driver The ODBC driver is normally a Vendor supplied driver T
23. directory French fra sub directory Italian ita sub directory Unknown xxx sub directory Unknown yyy sub directory 13 2 Version codes Connecsy V5 5 is protected by a hardware dongle Without this dongle Connecsy refuses to start up normally and to connect to the PassageWay Connecsy can still be run in demo mode or data management mode though The dongle also stores license information for Connecsy License information contains the serial number installed modules etc To dynamically alter your license without the need of replacing dongles the Configurator uses version codes to program your license into the dongle The version codes are hooked tightly with the dongle you received and the serial number and can t be used with another dongle Your Connecsy package contains a license information card that holds the license information and the version codes If you make modifications on your license like purchasing extra modules your vendor will send you a new set of version codes VERSION CODES Version codes n Register Figure 13 2 Version Codes display The Version Codes display see figure 11 2 in the Configurator is used to update the license information inside the dongle Enter the three version codes inside the three fields and click Register If the entered codes resemble a valid license a window with the new license information will be shown Click Yes to accept the license and program it into the do
24. is then placed in the queue and the attendant is not alerted by a Definity sound For this reason Sound Queue Ringing is added to the Connecsy application so to disable Waiting call ringing you have to do it in two places Deactivate the cw ringoff feature button in the Connecsy application and Uncheck sound Queue ringing in the menu item extra of the Connecsy application 10 4 Sound Queue ringing When there is a waiting call the Definity gives two messages to the Connecsy application Waiting call ringing Queue this means there is a call in the queue Sound queue ringing is a feature of Connecsy This sound alerts the attendant when a call is placed in the attendant queue When the attendant queue starts the word Queue is PH Technical Manual 56 IP Connecsy V5 5 Plus AVAVA displayed in the middle of the Connecsy screen and the queue ringing sound is heard if enabled This sound will be fired once The sound of the queue ringing can be switched via Sound Queue ringing in the menu item Extra of the Connecsy application You can toggle this option on and off When there is a waiting call the Definity gives two messages for the call the Definity sound waiting call ringing and the queue The Connecsy application uses the queue sound as leading When the queue sound is toggled off the sound of the waiting call ringing is used When all of the sound must be disabled the feature button cw ringoff in the C
25. map 5 2 5 DXS BLF range name mapping table settings Instead of displaying the DXS BLF numbers you can also display the names You must assign a name to an extension number For example 570 Helpdesk INI Setting Section DSSFormNames Key a number of a hundred range where you want to assign a range KeyValue the name which you want to map to a hundred number p j Technical Manual 29 IP Connecsy V5 5 Plus AVAVA 6 Connecsy Database 6 1 General In the part dedicated to the database installation we described where the database sub directory DBS would be placed during the installation In the following paragraphs we ll describe the link between the Connecsy application and the database 6 2 Database interface The database interface in Connecsy is implemented using a Standard Query Language SQL Information from the database is retrieved by dynamically generating SQL queries In a default situation the Borland Database Engine BDE that will provide the link an alias Connecsy with the database handles the SQL queries Since the database used by Connecsy is of an INTRBASE type the BDE engine can provide the link to the database Figure 6 1 displays the link between the Connecsy SQL interface and the database DATABASE Figure 6 1 link between SQL interface and database CONNECSY SQL INTERFACE The database type used does not necessarily have to be of type custom
26. nulls paddings and warnings Back Cancel Help 7 CLick Next then Finish A popup summary box appears Click Test to check the connection PH Technical Manual 17 IP Connecsy V5 5 Plus AVAYA SQL Server ODBC Data Source Test x Test Results Microsoft SQL Native Client Version 09 00 1399 Running connectivity tests Attempting connection Connection established Verifying option settings Disconnecting from server TESTS COMPLETED SUCCESSFULLY 8 Repeat these steps to create the CONNECSY LOG dsn and the CONNECSY HISTORICAL LOG dsn Click OK to close the ODBC admin User DSN System DSN File DSN Drivers Tracing Connection Pooling About System Data Sources CS SQL Native Client CONNECSY HISTORICAL LOG SQL Native Client Remove CONNECSY LOG SQL Native Client Configure the indicated data provider A System data source is visible to all users An ODBC System data source stores information about how to connect to on this machine including NT services 9 Open the Configuration Panel BDE Administrator or via Program files Common Files Bortand Shared BDE BDEAdmin exe PH Technical Manual 18 IP Connecsy V5 5 Plus Administrator C Program Files Common Files Borland Shared BDE IDAPI32 CFG Object Edit View Options Help AVAYA eK oom All Database Aliases Databases Configuration 51 05 Databases z pm S
27. the media server the setting snmpCommumnity is private by default If anything else is set on the media server then this value should be adjusted in the config file add key snmpCommunity value private gt lt appSettings gt Connection to the Connecsy Database For the connection to the Connecsy database the settings depend if Firebird or SQL Server is used as database engine PH Technical Manual 22 IP Connecsy V5 5 Plus AVAVA SQL Server Configuration lt DBVersion 0 SQL Server default 1 Firebird gt lt add key DBVersion value 0 gt i add key DBConnectString value Data Source localhost Initial Catalog Connecsy Persist Security Info True User ID connecsy Password connecsy gt i lt appSettings gt Firebird Configuration lt DBVersion 0 SQL Server default 1 Firebird gt lt add key DBVersion value 1 gt add key DBConnectString value Server localhost User connecsy Password connecsy Database C Program Files Pridis Connecsy5 0 dbs CONNECSY GDB gt i lt appSettings gt Other Preferences The speed of fetching and updating all the presence information in Connecsy may affect the performance and responsiveness of Connecsy for the enduser The default setting update each 3 seconds is optimized for performance but still offering near real time presence information This interval can be altered by changing the default value in the configurat
28. A CONNECSY HISTORIC S CONNECSY LOG Definition of CONNECSY Definition Type BATCH COUNT BLOB SIZE BLOBS TO CACHE COMMIT RETAIN ENABLE BCD ENABLE SCHEMA CACHE LANGDRIVER MAX ROWS OPEN MODE ROLE SCHEMA CACHE DIR SCHEMA CACHE SIZE SCHEMA CACHE TIME SERVER NAME SQLDIALECT SQLPASSTHRU MODE INTRBASE 200 32 B4 FALSE FALSE FALSE 1 READ WRITE 8 1 C Program Files Pridis Connecsy dbs connecsy gdb 3 SHARED AUTOCOMMIT 10 Remove or rename any existing Connecsy database aliases 11 Right click the Databases tab and select New 12 Select the SQL Native Client enter CONNECSY as alias name type CONNECSY in the DSN field and type CONNECSY as user name New Database Alias Database Driver N SQL Native Client BDE Administrator C Program Files Common FilesBorland Shared BDEXIDAPI32 CFG Object Edit View Options Help E Koa All Database Aliases Databases Configuration E J gt Databases 0 65 CONNECSY Definition of ODBC1 Definition BATCH COUNT BLOB SIZE BLOBS TO CACHE DATABASE NAME ENABLE BCD ENABLE SCHEMA CACHE LANGDRIVER MAX ROWS ODBC DSN OPEN MODE ROWSET SIZE SCHEMA CACHE DIR SCHEMA CACHE SIZE SCHEMA CACHE TIME SQLPASSTHRU MODE SGLORYMODE USER NAME SQL Native Client 200 32 54 FALSE FALSE 1 READ WRITE 20 8 1 SHARED AUTOCOMMIT
29. CSV with ID Connecsy make the distinction between imported records and records added in the Connecsy database via the edit fields in the Connecsy application These are manual made records After importing records Connecsy will remove the previous records The manual made records will however never be removed It is possible to import data on a special manner so that Connecsy sees the data as manual made data Connecsy can make this distinction by the record ID With Connecsy application a export file can be made to include the record ID The record number for a 16 bit Connecsy version of Connecsy is 32 bit 4 bytes The highest nibble of a manual imported record is always zero In a decimal notation you cannot see the difference directly Example of an export file including a record number Id 0 i 5 2 3 uP 4 5 6 up 7 8 j 9 n 0 1 1 1 07826796 1 im ported mi n Hn Hn n 9 1 3 1 3 3 21 7 1 e n m p orte d recor d 2 v m n n mt 9 1 3 1 3 3 21 8 1 s st aff p ps m 0 m m When the record ID will be converted to a hexadecimal notation you can see that the highest number nibble is zero for hand imported files Decimal Hexadecimal 107826796 066D4E6C Imported files 913133217 Important By first exporting all records including the record ID and after that muting the record number the Connecsy application will
30. Connecsy screen you can give a label for the queue fields These are the Connecsy Queue names There is also a field with the total calls in the defined queues The label of this field can be set The labels of these fields are set in the connecsy ini in the language directory of Connecsy INI Setting Section DisplayCaptions Key 91 42 q3 total KeyValue the names of the queues 11 1 3 Definity Queue String Identifier The queue string identifier is the string preceding the quantity of calls waiting in the queue This string is depending on the language setting in the DEFINITY This string will be placed in the box for clip information ACD 1 31 Q time 0 00 calls 0 is received as a queue info display message where the queue identifier is the string calls OPERATOR Q time 0 00 calls 0 Connecsy matches the words defined at the Definity Queue label with the Definity Queue String When the identifier words match Connecsy extracts the queue information The word calls in the displayed string above is configured in the connecsy ini file INI Setting Section QueueStatusOption Key DefinityQueueldentifier KeyValue calls 11 1 4 Connecsy Poll rate The poll rate is the rate with which Connecsy requests the queue status information in case of an active calls waiting queue This must be defined in milliseconds with a minimum of 1000 INI Setting Section QueueStatusOption PH Technical Manual 59 IP Connecsy V5 5
31. Connecsy5 5 Deu directory Program Files Pridis Connecsy5 5 Enu directory engels Program Files Pridis Connecsy5 5 Esp directory Program Files Pridis Connecsy5 5 Fra directory Program Files Pridis Connecsy5 5 Ita directory Program Files Pridis Connecsy5 5 Nid directory Program Files Pridis Connecsy5 5 Xxx directory PH Technical Manual 9 IP Connecsy V5 5 Plus AVAVA Program Files Pridis Connecsy5 5 Yyy directory Connecsy bitmaps Program Files Pridis Connecsy5 5 Bmps directory Connecsy sounds Program Files Pridis Connecsy5 5 Wav directory Connecsy working directory Program Files Pridis Connecsy5 5 Temp directory Borland Database Engine components Program Files Common Files Borland Shared BDE directory Connecsy Data Service components Program Files Pridis Connecsy DataserviceV directory Firebird database engine components Program Files Firebird Firebird directory MS SQL Express database engine components Program Files SQL Server directory The Connecsy V5 5 setup procedure also creates a number of icons for easy access to the different modules Desktop Icons Connecsy V5 5 Program Folder Icons Connecsy V5 5 Connecsy V5 5 demo Connecsy V5 5 data Connecsy V5 5 configurator 3 4 Connecsy installation step by step 3 4 1 Starting the installation Insert the installation CD ROM into the CD ROM drive If autoplay has been enabled for your system the Connecsy
32. E ENGINE ee 38 8 1 THE CLIENT SOFTWARE eeceenennnnn en n n n n ke kek k k k n k k K k k kk kk kk kk 38 8 2 THE SERVER ENGINE eene ne n keke keke kek k k k k k k k kk k k k kk kk kk kk kk 38 9 CONNECSY IMPORT EXPORT 4 sr ssasssssesesesesesssesesese sen cen HAR 49 9 1 CONNECSY IMPORT 5 5 e vira vend de E M n v W b k ei e Me W We VAKA B k 49 9 2 COMMA SEPARATED VALUE CSV FILE 49 0 3 CONNECSY EXPORT gt 49 9 4 CONNECSY AUTOMATIC IMPORT eene keke Keke kK KEK KEKE KEK KAR 50 9 4 1 Day Of ImDOrt iy sc oo kar n n k k ya v D n yaka rav n r n 50 9 4 2 Starttime of automatic 51 9 4 3 Import and error log file 51 9 4 4 Connecsy Automatic Import Advanced esses 51 9 5 COMMA SEPARATE VALUE CSV WITH ID u esee 52 9 6 IMPORT DOWNLOAD DEFINITY FILE ccce 53 10 CONNECS Y SOUNDS s csss essssesesesesessessesesesnsoeesene ce H HKH WA HK VA HE HK HHR 55 10 1 SOUND TY PES i croceo k y ke Kuda Leto eh b d ned epe ban b k sune eka Weki etn tones epe b n k 55 10 2 REMINDER ON HOLD TIMER FOR HELD CALL 56 10 3 WAITING CALL RINGING ceeeeeeennn eee keke keke ke keke ke kek kek Ke K K 56
33. IP CONNECSY V5 5 for Avaya Definity amp Communication Manager Technical Manual pridis IP CONNECSY V5 5 PC Console for Avaya Definity amp amp Communication Manager Technical Manual Versie 5 5 Plus UK September 2010 Avaya Nederland BV Produced and Distributed by Pridis IP Connecsy V5 5 Plus AVAVA Contents CONTENTS ski sk Hi TED 1 1 REQUIREMENTS 4 545s55 ex54 5565 s sks dek se d ea d ke d e e ca se b 05 e s He senatu senatus 5 1 1 HARDWARE i s ist i na gek k n K AR H AH b scoe K R KRA G WE n H B V VEWRE G 5 1 2 SOFTWARE serkar n d k ne d n r n EKA R n ese da e d d k na H hO n xek rede d d da k n 5 2 FEATURES 45s 44 4 445cx531sde Z we ke a We 7 2 1 U SER INTERE AC E vs e e a RHENO ak RW NO VER INEO REUS 7 2 2 DATABASE REGERE REDDE 7 2 3 FUNCTIONALITY UNE HURRY ba MER DT V KES PU 7 3 CONNECSY INSTALLATION rs e re ee Hene be eeenee Heke nere senatu He HKH Hee 8 3 1 SOFTWARE INSTALLATION css i 5 s sai k xec enne ez ke nnne nnne N K 8 3 2 DATABASE INSTALLATION LOCAL OR 8 3 3 DBFAULT INSTALLATION dyao saiken eke ker he keka le Wer kak c 9 3 4 CONNECSY INSTALLATION S
34. Manual 78 IP Connecsy V5 5 Plus AVAYA 15 DEFINITY settings The next pages explain important DEFINITY settings which you must check in order to run the Connecsy application properly Before you do this add the attendant s in the right way according to the normal DEFINITY attendant settings The DEFINITY settings can be modified using a terminal emulation program TERRANOVA 15 5 Attendant Type and Auto answer Required form Form Field Value Change attendant lt nr gt Type 302B1 page 1 Auto answer none Description In this form you will find Type and the Auto Answer field Type change attendant lt nr gt at the TERRANOVA command prompt and check both fields lt nr gt is the attendant number to check The console type 302B1 is very important since this will identify the attendant console correctly as a Connecsy station to the DEFINITY If this is not correct the Connecsy application may produce unpredictable results Only the Connecsy application where the Console Type is principal is able to activate the night service The Auto Answer field must be none Figures 13 1 and 13 2 show example screen shots 15 2 DXS BLF Required form Form Field Value Change attendant nr 1 to 20 Range value page 1 Hundreds Select Button see above e g assignments 76 Change console parameters SAC Notification page 2 Send All Calls Notification Y Description The hundred group select butt
35. Mute Mute Mute SoundBlaster Figure 16 5 play control mixer We earlier explained that you are able to configure the play application You must configure this with a text editor The settings are made in the connecsy ini in the main connecsy directory INI Settings Section Settings Key filecounter KeyValue total number of automatically recorded files PH Technical Manual 89 IP Connecsy V5 5 Plus AVAYA Key Automatic KeyValue 0 hand 1 automatic Key Playcommand KeyValue for Win 98 it is rundll32 exe amovie ocx RunDll play close For WinNT or later is this mplay32 exe play close IMPORTANT When the soundcard is not full duplex you cannot hear ringing sounds because the soundcard doesn t support recording and playing at the same time PH Technical Manual 90 IP Connecsy V5 5 Plus AVAVA 17 Connecsy LDAP With the Connecsy LDAP you add extra functionality to Connecsy V5 5 The Connecsy LDAP module provides the possibility to import data from Directory Services like the one found within Windows 2000 XP 2003 Server LDAP Lightweight Directory Access Protocol is a protocol that enables an application to access a X 500 Directory Service by using a TCP IP connection With Connecsy 5 5 it is possible to do a database import using LDAP from such a Directory Service The data can be imported both manually and automatically The way the data from the Directory Service is be
36. Product Menu should appear If it doesn t open open My Computer and double click the icon for your CD ROM drive You can also right click on the icon and select Autoplay from the context menu You should be presented with the Connecsy Product Menu now see figure 3 1 PH Technical Manual 10 IP Connecsy V5 5 Plus AVAYA IP Connecsy 5 5 Install IP Connecsy 5 5 Install Connecsy Data Service Manuals gt gt Install Net Framework 3 5 SP1 Install DirectX end user runtime Install Acrobat Reader gt gt Browse this CD Pridis Website Figure 3 1 Connecsy Product Menu The Connecsy Product Menu enables you to start the Connecsy installation read the online manuals on the CD ROM requires Adobe Acrobat Reader which can be installed from the CD ROM using the product menu install DirectX browse the CD ROM or browse the Pridis website on the internet To start installing Connecsy click Install Connecsy 5 5 in the product menu This will start the InstallShield Wizard for Connecsy 5 5 Note The InstallShield Wizard requires a logon with administrative privileges on the system If the InstallShield Wizard complains about your privileges logon with an account with administrative privileges on the system or ask your system administrator to do so During initialization the installer will check if there s a Firebird server running on the machine If it finds one the installer will display an error dialog Be sure to stop the serve
37. SY VL 91 17 1 ACTIVATING LDAP FUNCTIONALITY eene nennen 9 17 2 MANUAL IMPORT s4 si 5ii v ran na bak b n e e l z kk ke k d cade na b y A ed d e n ke ken 91 17 3 AUTOMATIC IMPORT esee kek eee kek keke keke kek seen ette KA KAK KE KA KK HHH 91 17 4 LDAP kek k Ke ke ke k KK KK Ke kK 91 91 EDAP 91 92 UCTS rH 92 Database fields e reete op rtt er aur te Eee pan 92 x DU Lei e s 93 SCONGAD D en nU A E t 93 93 SVALUE re t ten ter tte 94 Nested directives c tee te RIEN TE eed 94 PH Technical Manual 4 IP Connecsy V5 5 Plus AVAVA 1 Requirements 1 1 Hardware Connecsy PC e Minimal Pentium48 Recommended Intel Pentium4 1 5GHz or AMD AthlonXP 1500 or faster e Minimal 1024Mb for Windows 7 Vista or e Minimal 1 GB of free disk space required e Minimal SVGA compatible video card with a resolution of 800x600 256 colours Recommended SVGA compatible video card with a resolution of 1024x768 or higher and true colour display e Serial adapter required when using serial DCP for communication with Callmaster VI or PassageWay e Serial adapter optional communication touch screen e Network card required when using the H 323 IP Attendant protocol recommende
38. Section ScrollBitmaps Key Up Down KeyValue the value should only contain bitmap names no directories allowed by default the bitmaps will be loaded from the subdirectory bmps in the Connecsy main directory 14 2 F12 Search button In the Connecsy configurator you can program the function button F12 In the dropdown list box you can choose the option quick search For this key you can program a search with a predefined string on a predefined field INI Setting Section F12SearchButton Key field KeyValue fieldnumber where to search value 0 11 Key string KeyValue search string 14 3 Arrow key edit field order With the arrow key edit field order you can configure the order or move over the edit fields using the up and down keys INI Setting Section Edit order Key numeric order 0 to 12 KeyValue the edit field number PH Technical Manual 77 IP Connecsy V5 5 Plus AVAVA 14 4 Character mapping table In the connecsy ini in the main Connecsy directory it has a character mapping table concerning search strings This section describes how the search string is composed internally The defined table creates a mapping table for special characters For example 130 101 means that the 130 is treated like an e 101 in the search string The result is that a name like Ren is also found when your search string looks like rene and vice versa INI Setting Section Key KeyValue PH Technical
39. TEP BY 5 10 3 4 1 Starting the installation esee 10 3 4 2 The welcome screen and License Agreement sess 11 3 4 3 ee 12 3 4 4 Set SQL Server login eee 12 3 4 5 Choose destination location eee 13 3 4 6 Borland Database Engine esee 13 3 4 7 Completing the installation esee 14 3 4 7 License 15 3 4 8 Installing Connecsy for SQL Server amp Installing the Data Service update 1520 3 4 9 Configuring the Data Service esee 222 4 CLIP INFORMATION e eeeen sene ene tn wene nece een ce Hene seta sone tasto senses enata 244 4 1 GENERAL ssi 244 4 2 CONFIGURE CLIP 25 4 2 1 Search for Clip information esee 23 4 2 2 Field to use for clip info sse 23 4 2 3 Area prefix Country prefix and prefix 26 5 DXS BLF INFORMATION s s srsrresesnee ee ee neee ce Hene nece e e neta sensn sensa 26 Did GENERAL N DN OPI Der P Ure r aa 26 PH Technical Manual 1 IP Connecsy V5 5 Plus 5 2 CONFIGURE DXS BLF INFORMATION 22 27 5 2 1 DXS BLF range settings eee 288 5 22 DXS CAPTIONS ssa sas ori E EEE AVANA MIRA a a ARAN DRA nan
40. a LDAP enabled data directory for example Windows Directory Services optional dynamic link to your Communication Manager PABX 12 database search fields configurable search algorithm search more than one field optional search add ons wild cards character mapping separate database entry module available no Phone or CTI and no Dongle required 2 3 Functionality Attendant Console incl feature buttons DXS BLF console DXS BLF console hundred group switching depending on search results DXS BLF Logged of stations IP and digital stations optional qcalls hunt groups queue information graphical display optional atd qcalls attendant queue information graphical display optional clip information displayed in the line buttons PH Technical Manual 7 IP Connecsy V5 5 Plus AVAVA 3 Connecsy Installation 3 1 Software installation On receipt of your Connecsy package you must check if it contains the following items Connecsy installation CD ROM Connecsy protection dongle e Connecsy license information card Contact your vendor if one or more of these items are missing Connecsy must be installed using the installation CD ROM provided by the vendor The software can either be installed on a local machine or on a network The Connecsy user will not notice the difference in using Connecsy however installation wise there are some minor differences Regardless from the type of install you pe
41. all information as confidential Help f Cancel Figure 8 10 Decide what information you want to send to Microsoft These are all of your options for SQL Server 2005 Express Edition Continue on to install the product using these selections Microsoft SQL Server 2005 Setup XI Setup Progress The selected components are being configured 4 a Product Status MSXML6 Qo Setup Support Files Setup Finished P SQL Native Client Confiquring components SQL V55 Writer SQL Server Database Services 2 1 Setup finished SQL Server Backward Compatibility Files Setup Finished Reporting Services Status Copying new files lt lt Back gt gt Figure 8 11 The installation s progress In some cases your installation may fail with errors reported for the SQL Native Client and the SQL Server Database Services In addition the Workstation Components selection may indicate a failure If this happens it may be because you formerly had a conflicting SQL PH Technical Manual 47 IP Connecsy V5 5 Plus AVAYA Server service on the machine and the Native Client previously installed is creating a problem If this is the case for you follow these steps 1 2 DUO DB D 8 Change to the directory in which you saved the downloaded SQL Server Express 2005 installer Extract the contents of the installer to a new directory SQLEXPR EXE x c sqltmp Change
42. bles you to change the database table used to retrieve store data from in or to enter user and password information if you re database requires a login see figure 13 8 The password entered will be stored in an encrypted format PH Technical Manual 69 IP Connecsy V5 5 Plus AVAYA DATABASE Table connecsy Username CONNECSY Password Directory for photos C Program Files Pridis Connecsy photos Browse Figure 13 8 configuration window for Database This window also enables you to specify the directory used to store images of the people stored inside your database 13 6 Logon This window allows you to select between auto logon and manual logon to Connecsy When manual logon has been selected Connecsy will ask for an agent name and password When auto logon has been selected Connecsy will logon using the agent name and password provided inside this window LOGON Ask for agent name and password C Auto logon with agent name and password Figure 13 9 configuration window for Logon 13 7 Feature buttons With the configuration window Feature Buttons you can configure the feature buttons This window is displayed in figure 12 10 PH Technical Manual 70 IP Connecsy V5 5 Plus AVAYA IP Connecsy V5 0 Configurator FEATURE BUTTONS Split Not split Goto cov Override Priority Hold Split Trunk Id Hint Qu
43. call ringing Question Programmed feature button cw ringoff Unkown call ringing Exclamation Emergency call Asterix ringing The Definity sounds are also displayed in the upper left corner of the Connecsy screen In case a soundcard does not work properly the Connecsy user can see there is a call and what type see picture 9 2 IP Connecsy V5 0 Avaya communication N File Edit View Language Extra Photo Help Incoming call ringing Th Figure 10 1 display of the Connecsy sound types In the following paragraphs we will explain about some sound types and some settings that must be made 10 2 Reminder on Hold Timer for held call ringing When a call is placed on hold a timed reminder will automatically alert the attendant after an administrated time interval held call ringing The attendant must re enter the call before they can handle another call To handle more than one call the interval must be not too short normal 30 sec Change the time interval by typing change console at the TERRANOVA command prompt and change the parameter of the field Time Remainder on Hold Sec How you can make this setting will be explained in the Definity Settings 10 3 Waiting call ringing When the attendant is handling a call a second call is placed in the attendant queue The Waiting call ringing alerts the attendant when a call is placed in queue When the attendant is called with the attendant extension the call
44. can also export the ID field What the purpose is of this ID will be described in paragraph Comma separated file INI Setting Section ExportCSV Key CheckBox0 CheckBox11 CheckBoxId CheckBoxKey KeyValue 0 no export 1 export Example 1 1 1 1 0 1 1 1 1 1 1 0 0 9 4 Connecsy Automatic Import When you want frequent to update your local database with the central database you can use the Connecsy automatic import The settings of the automatic import of a CSV file in Connecsy are also configured in the connecsy ini file in the main Connecsy directory These settings are made in the Connecsy application and not in the Connecsy Configurator In this paragraph all the settings of the automatic import will be explained with their link to the connecsy ini in the main Connecsy directory The automatic import pop up screen is displayed in figure 8 1 AUTOMATIC IMPORT OPTIONS Import on Starttime automatic import Sunday 2 00 00 Advanced Monday v v V Tuesday Files v Wednesday file v v v Thursday VAwisselhimport csv Friday Eror log file Saturday C Program Files Pridis Connecsy5 0 csyerr log Browse OK Cancel Figure 9 1 Connecsy automatic import option window 9 4 1 Day of import The day of automatic import must be specified INI Setting Section AutoImport Key DaysToImport
45. connect it with a feature button INI Setting Section Common Key F10Button FiiButton Fi2Button KeyValue the value of the feature button under which a function is located F10 F11 0 gt display feature button dialog value1 23 F12 0 gt do quick search value 1 23 13 9 Search buttons The screen search buttons displayed in figure 11 12 allows you to configure the search buttons PH Technical Manual 73 IP Connecsy V5 5 Plus AVAYA 5 0 Configurator SEARCH BUTTONS Ext Name Sumame Depart Caption Office Mobile Home Hint Email Calendar 10 Remarks Contents 11 Remarks 12 Remarks Datal D CO 4 4 O ro Zl Extension Search in fields Calendar V Ext MS Outlook Name v Surname pat Email Office Mobile Update to LDAP O Lotus Notes Use note field Remarks Remarks Update note to LDAP Remarks Place note over last 4 fields lt Previous Nest gt Figure 13 12 configuration window search button 13 9 1 Search button captions and hint The names captions of the search buttons in the Connecsy application can be changed in this window These settings are user dependent They must be changed in the connecsy ini file in the language directory INI Setting Section editCaptions Key Number of a DB field value 0 11 KeyValue The name captio
46. d 100Mbit Ethernet card e DirectSound 8 or 9 compatible sound card WDM drivers recommended For Connecsy Plus e Sound card full duplex e Digital Speech Converter Connectivity e Direct VOIP H 323 connection with or without seperate IP Phone e Callmaster VI only when using serial DCP e HW 41 one of the following devices 8411D or CallMaster VI PABX DEFINITYG or Communication Manager card required when using the H 323 IP Attendant protocol 1 2 Software Operating System PC Windows 7 Windows XP Professional with Service Pack 3 or higher DirectX version 9 or higher Connecsy IP Connecsy version 5 5 or newer Build 14 or newer PassageWay only when using serial DCP SW 01 PH Technical Manual 5 IP Connecsy V5 5 Plus AVAVA DEFINITY amp Version 4 minimal Version 7 required for BLF display of Send Calls Version 10 or higher required when using the H 323 IP Attendant protocol PH Technical Manual 6 IP Connecsy V5 5 Plus AVAVA 2 Features 2 1 User interface keyboard mouse and touch screen compatible configurable screen layout configurable button text language independent use of different colours to easily distinguish the line status optional use of bitmaps indicating line status 2 2 Database database can either be locally or LAN based open database connectivity ODBC connect to your own database import export functionality import from
47. e Database V Wissel csydb mdb Help i Create Repair Compact System Database None C Database Options gt gt Figure 6 4 ODBC administrator screen 2 When the ODBC settings are configured properly you will need to restart Windows 6 5 Connecsy Database INI Settings For the Connecsy database you can also set some settings These settings are set in the connecsy ini file in the main Connecsy directory and can only be changed with a text editor For the Connecsy database you can set several things These are Name of database table Database key strings definition PH Technical Manual 33 IP Connecsy V5 5 Plus AVAVA Database data string definitions aliases for the key strings used in the configurator The database name can be specified The default name is Connecsy When you create your own database with another name for the database you must set the database table name INI Settings Section DBCommon Key table KeyValue name of the database table The database key string definitions are the names of the fields in the Connecsy database These fields are mapped to the DBData section For example DBKeysEntry 1 is mapped to DBDataEntry 0 DBKeysEntry 1 The section of the DBKey definition is DBKeys The database string definitions are the aliases of the database fields These strings are displayed in some of the dropdown listboxes in the Connec
48. e calling line identification incoming calls must be routed through a listed directory number Do not use the extension number of the attendant This is the normal way of inbound call routing If this is not correct then Call from PC will be displayed in the Connecsy console screen area for an inbound call Check also the Send Calling Number field and the Send Connected Number field both must be y PH Technical Manual 81 IP Connecsy V5 5 Plus AVAYA 15 6 Time Remainder on Hold Required form Form Field Value Change console parameters Time Remainder on Hold 30 sec normal page 2 Description When a call is placed on hold a timed reminder automatically alerts the attendant after an administered interval time The attendant must re enter the call before they can handle any other calls To handle more than one call the interval must be not too short Change the interval timer and change the parameter of the field Time Remainder on Hold sec normal 30 sec 15 7 Hold automatic Required form Form Field Value Change System Parameters features Auto Hold Y page 5 Description To put an active call on hold without pressing the HOLD button press a second call appearance button The second call appearance then becomes active Automatic Hold is the equivalent of pressing the HOLD button A call placed in Automatic Hold is in Hard Hold Automatic Hold is disabled the default the active call appearanc
49. e drops when a second call appearance button is pressed Default n in the Auto Hold field enables Automatic Drop 15 8 Extension port type Required form Form Field Value Change attendant lt nr gt Port Security code IP for H 323 page 1 valid port for serial DCP Description When using a serial DCP connection the extension assigned to the attendant console should be assigned to a valid digital port When using Connecsy over the H 323 IP Console Protocol the port type should be assigned to ip When the port is configured as an IP port PH Technical Manual 82 IP Connecsy V5 5 Plus AVAYA an optional password can be assigned to the port within the field Security code See also figure 13 1 15 9 Licenses Every attendant logging on to the Definity over the H 323 IP Console Protocol requires a soft console license Every active connection uses one license from the pool of available licenses When no more licenses are available the Definity will refuse any new logons Make sure you have sufficient licenses available for all your operators To make sure licenses aren t in use needlessly log off from or close any inactive Connecsy console instance 15 50 Enabling SNMP Description When using the BLF information to get an indication of presence of a person it is very useful to have information whether persons are logged on or off their telephone sets This feature is provided by Connecsy by the Connecsy Data Se
50. edia Connector The configuration dialog for the Serial DCP Media Connector enables you to specify the communications port to which the PassageWay adapter has been connected and the baud rate to use Configure serial settings Baudrate 19200 v Cancel Figure 13 5 Serial DCP configuration dialog 13 4 1 2 H 323 IP Console Protocol Media Connector The configuration dialog for the H 323 IP Console Protocol Media Connector enables you to specify the settings to enable Connecsy to communicate with the Definity over TCP IP Configure H 323 IP Console settings General Sounds Host addresses 192 168 51 98 10 70 1 202 Attendant extension 2305 Password Connecsy mode RoadWarrior Voice playback device USB Audio Device Voice recording device USB Audio Device O Telecommuter Figure 13 6 H 323 IP Console Protocol configuration dialog General page Host address Enter the IP address or DNS listed host name of the Definity to which to connect Attendant extension Enter the extension of the attendant console position you want to use Only one console can be active at an attendant console position at any given time Password Extensions configured on the Definity amp for use over TCP IP require a password Enter the password associated with the Attendant extension here PH Technical Manual 68 IP Connecsy V5 5 Plus AVAYA Callback extension This release of the
51. er 2005 requires the NET Framework 2 0 which breaks some applications so keeping the database separate is preferred Step 3 Install database software prerequisites There are a number of software prerequisites for SQL Server 2005 Express Edition Before you can install the database software you need to take the necessary steps to get these items installed Install the following items in order NET Framework 2 0 Download the NET Framework 2 0 x86 from the Microsoft website http www microsoft com downloads details aspx FamilyID 0856eacb 4362 4b0d 8edd aab15c5e04f5 amp DisplayLang en After downloading execute dotnetfx exe and follow the instructions to complete the installation MSXML6 Download MSXML6 from the Microsoft website http www microsoft com downloads details aspx familyid 993COBCF 3BCF 4009 BE21 27E85E1857B1 amp displaylang en Execute msxml6 msi Follow the instructions of this quick installation Step 4 Create a SQL Server service account From a security perspective it s best to run SQL Server as a normal everyday user When possible don t use the built in service accounts on your SQL Server as this practice does not limit your server s attack surface as much as using an unprivileged user account Create a domain account named SQLExpressUser for this purpose If you re joined to a domain which you should be use Active Directory Users and Computers If you re just testing locally use Computer
52. ers may have a database of their own In case Connecsy has to interface with a database of a different type it may become necessary to add an additional layer of software between the BDE and the database called the ODBC interface Open DataBase Connection See figure 6 2 For some database types other then Firebird BDE can provide a direct link to these databases One such type is Paradox as used in Connecsy V2 x CONNECSY SQL INTERFACE DATABASE Figure 6 2 use of the ODBC driver An application can use ODBC data sources An ODBC driver connection requires A vendor supplied ODBC driver The Microsoft ODBC Driver Manager PH Technical Manual 30 IP Connecsy V5 5 Plus AVAVA The use of the ODBC driver has an impact on the performance of accessing the data The performance will be lower 6 3 BDE configuration The BDE configuration utility is provided with Connecsy and is automatically installed during setup Start the BDE configuration utility by double clicking BDE administrator icon in the control panel The BDE configuration utility will display all available database aliases The setup has already defined a CONNESY database alias a single click on the Connecsy alias will display the detailed alias settings A default Connecsy installation will provide you with the following database alias settings Z BDE Administrator C Program Files Common Files Borland Shared BDE IDAPI CFG Joe Object Edit View Opti
53. eue j 10 Redial Split 11 12 Class rst Caption Burglary Serial call Em ace att Fred Rel cw ingoff ineringoff re ringoff Night Busy V Show status lights on feature buttons Figure 13 10 configuration window Feature Buttons The feature buttons defined in the connecsy ini file should match the settings in the DEFINITY The names of the feature buttons in Connecsy are only used as a reminder for the user user dependent names in case another feature button is programmed in the DEFINITY unpredictable results will occur When the configurator is started for the first time the settings will be loaded from the connecsy default from the language directory INI Setting Feature captions Section featureCaptions Key Number of the feature button value 0 23 KeyValue Caption of the button INI Setting For the hints the same principle Section featureHints Key Number of the feature button value 0 23 KeyValue Hint of the button Example featureCaptions featureHints 0 Split 0 Split 4 Priority 4 Priority Dial 5 Hold 5 Hold PH Technical Manual 71 13 8 Function buttons With the configuration window Function buttons you can configure the settings of the function buttons This configuration window is displayed in figure 11 11 The function of each button is fixed There are several buttons which can be programmed The captions and hints of the f
54. g is started in field 1 INI setting s Section EditSearch Key number of the edit field KeyValue the number of the DB field which would be included in a search query 13 9 4 Calendar To use the Calendar popup functionality Connecsy must know which button corresponds with a Calendar popup Check this box by the corresponding button field that holds the Exchange name of the person so this person s Calendar will show when pushing that button You can choose between Microsoft Outlook and Lotus Notes 13 9 5 Email When sending an email to the person Connecsy must know which button corresponds with his her email address Check this box by the corresponding button field that holds the email address of the person When pushing the button an email will be created which the email address already filled in 13 10 Sheet contents The configure window Contents displayed in figure 12 13 provides the settings for the search result sheet PH Technical Manual 75 IP Connecsy V5 5 Plus AVAYA IP Connecsy V5 0 Configurator SHEET CONTENTS 1 Ext 2 acd 3 Sumame 5 Office 6 Mobile Caption Ext Contents Contents add on Datal Defaults lt Previous gt Cancel Figure 13 13 configuration window Sheet Contents With this sheet you can set how many fields you want to display in the result sheet in the Connecsy application You can do this with the Add and Delete butt
55. he ODBC driver can be installed and configured using the ODBC Administrator 32 bits which is located in the Control Panel In some cases the driver must be added to the system or in the case that the driver is already installed it will only need some configuration changes The following two figures display the ODBC administrator screens PH Technical Manual 32 IP Connecsy V5 5 Plus AVAYA ODBC Data Source Administrator 2 x User DSN System DSN File DSN ODBC Drivers Tracing About User Data Sources Add Name Connecsy Database Microsoft Access Driver mdb Remove dBASE Files Microsoft dBase Driver dbf Excel Files Microsoft Excel Driver xls Configure FoxPro Files Microsoft FoxPro Driver dbf Text Files Microsoft Text Driver t t csv Visual FoxPro Database Microsoft Visual FoxPro Driver Visual FoxPro Tables Microsoft Visual FoxPro Driver the indicated data provider A User data source is only visible to you and can only be used on the current machine An ODBC User data source stores information about how to connect to Cancel ply Help Figure 6 3 ODBC administrator screen The MS Access 97 Database driver needs to be selected and by clicking the configure button the directory settings of your database can be modified ODBC Microsoft Access 97 Setup x Data Source Name Connecsy Database OK Description Cancel Databas
56. he local machine However if you have multiple Connecsy s changes to the data need to be synchronized over all the databases Synchronization is possible using the automatic import procedure available in Connecsy For instance a file containing the last data can be imported each night and automatically previous imported records in the database will be removed Records locally added to the database will never be removed during an import thus creating a situation where there is a difference in imported records central database and locally added records personal database Additionally 3 party tools are available to automatically synchronize two or more Firebird databases e g Borland IB Replicator More of the import and export is described in chapter Connecsy Import Export The installation of Microsoft SQL Server Express is described in detail in chapter 8 of this manual 3 3 Default installation The Connecsy V5 5 setup procedure contains the necessary modules as well as database components required to run Connecsy After installation Connecsy can be started using the default configuration settings customisations must be done using the setup tool The following files will be copied to the destination directory Connecsy software modules Program Files Pridis Connecsy5 5 directory Connecsy databases components Program Files Pridis Connecsy5 5 Dbs directory Connecsy language configuration files Program Files Pridis
57. hones have logged of their extension number and have no coverpath available blue is for IP phones and grey is for digital DCP phones PEG T3 x v DXS BLF 2200 group j 2204 ETA 2208 2216 2220 2221 2222 2224 2226 2227 2228 2229 2231 2233 2234 2235 2236 2237 2238 2239 Figure 5 1 DXS BLF information in the Connecsy application PH Technical Manual 26 IP Connecsy V5 5 Plus AVAVA The attendant console functionality allows us to monitor one hundred lamp indicators at the time A maximum of 20 hundred groups can be configured in the DEFINITY and therefore monitored by Connecsy Important The basic DXS BLF information works only when it is configured in the Definity The advanced DXS BLF Logged of IP and digital stations only works when installed the Connecsy Data Service CDS See the chapter Definity Settings on how to configure the DXS BLF information in the Definity The DXS BLF console can be configured using names instead of numbers in order to facilitate the use of the DXS BLF console The console can be viewed in Connecsy in a window using a configurable number of rows and columns In case the DXS BLF console is used a display setting of 1024x768 will improve the way of monitoring the DXS BLF console since the console can be displayed next to the Connecsy screen Using 800x600 screen settings the DXS BLF console will appear when requested and disappears when cont
58. i aka n 28 5 2 3 DXS BLF range row and column settings z 29 5 2 4 DXS BLF range number mapping table settings 29 5 2 5 DXS BLF range name mapping table settings 29 6 CONNECSY sense Hek H eate HAK en HAR 30 K 30 6 2 DATABASE INTERFACE c cc0scceeeeeeseeeseseseseeeeeseseeeeeseeeseseseseseseseseseeeseneeens 30 6 3 BDE CONFIGURATION ccccccceeeeeeeseseseseeeseseseeeeeseseeeceseceeecereeeeeseresenesens 31 4 0 ROTE 32 6 5 CONNECSY DATABASE INI SETTINGS eee 33 7 THE FIREBIRD DATABASE ENGINE eere eee ee eene eene neon uu 35 7 1 THE CLIENT SOFTWARE c cccccseeeeseeeeeseseeeseseceeecesesesesereseeeseseseeesereeeeesees 35 7 2 THE SERVER 35 7 3 CONTROLLING THE SERVER 35 7 4 CONFIGURING THE SERVER cceeeeeeeneee eene hehehe nnne KAKA KAK AK kK AK KE KAKA 36 7 5 CONNECTING TO A 36 7 5 5 Connecting to a database from see 36 8 THE SQL SERVER DATABAS
59. icense File nen View G3 AVAYA MIB Data Master Agent status Up IP Addresses for SNMP Access No Access Following IP addresses IP address IP address2 IP address3 IP address4 IP address5 SNMP Users Communities Enable SNMP Version 1 Community Name read only Community Name read write Enable SNMP Version 2c Community Name read only public Community Name read write private The last step is to check the firewall of the server and if necessary configure it Click in the left menu the item Firewall IPSI Version Download IPSI Firmware Download Status Activate IPSI Upgrade Activation Status Backup Now Backup History Schedule Backup Backup Logs View Restore Data Restore History Format CompactFlash Administrator Accounts Login Account Policy Login Reports Modem Server Access Syslog Server License File Authentication File Firewall 1ripwirt Tripwire Commands Install Root Certificate SSH Keys Web Access Mask Technical Manual Then mark the two check boxes next to snmp Finally click Submit At this point the Connecsy Dataservice can be started posses rg Service Port Protocol Server W 21 tep 22 telnet 23 E domain 53 udp n l bootps 67 bootpe 68 udp 69 udp http 80 tcp au ntp 123 udp snmptrap 162 udp https 443 tep
60. ient click Finish 4 In the Wizard enter CONNECSY as DSN name and select local as server Click Next IODBC Data Source Administrator 21x UserDSN System DSN File DSN Drivers Tracing Connection Pooling About System Data Sources j na Create a New Data Source to SQL Server x This wizard will help you create an ODBC data source that you can use to connect to SQL Server Microsoft SQLServer 2005 What name do you want to use to refer to the data source Name coNNECSY How do you want to describe the data source Description ETE Which SOL Server do you want to connect to Server X PH Technical Manual 16 IP Connecsy V5 5 Plus AVAVA 5 Change the login for this configuration Create a New Data Source to SQL Server x How should SQL Server verify the authenticity of the login ID Microsoft SQLServer 2005 With Integrated Windows authentication With SQL Server authentication using a login ID and password entered by the user Vv Connect to SQL Server to obtain default settings for the additional configuration options Login ID Password Bae 6 Change the default database to the Connecsy database click Next Create a New Data Source to SQL Server x Microsoft QL Server 2005 Mirror server Attach database filename IV Use ANSI quoted identifiers IV Use ANSI
61. ing converted into the Connecsy database is defined in a Connecsy LDAP Profile file 17 1 Activating LDAP functionality Entering an appropriate version code into the Configurator should activate the LDAP import functionality 17 2 Manual import If LDAP is enabled there will appear a command in the File menu labelled Import from LDAP By activating this command an Open File dialog will appear Select the Profile file that is to be used and click Open Then the update options can be selected identical to an import from a CSV file and the import will be started 17 3 Automatic import If LDAP is enabled the dialog Automatic import provides the possibility to pre select a LDAP Profile file for the import 17 4 LDAP Profile files A Profile file describes how the data from a LDAP Directory Service should be imported into the Connecsy database A Profile file is formatted as an INI file General The section General is required and contains the following keys signature should contain the value LDAP PROFILES This key is required version should contain the value 0 90 This key is required description contains an optional description for the Profile file LDAP Session This section describes the parameters used to make a connection to a LDAP server Host contains the hostname or the host address of the LDAP server Default value is 127 0 0 1 localhost PH Technical Manual 91 IP Connecsy V5 5
62. inuing working Connecsy The sheet used for displaying search results from the database can also function as a DXS BLF console still monitoring one hundred group at the time The current active selected hundred group will pass on busy lamp field information to the search result sheet rows in this sheet that contain extensions within the current hundred group could be marked red indicating busy lamp Automatic switching of the DXS BLF hundred groups is configurable in the Connecsy configurator so that the first row in the sheet containing the search results is examined and depending on the extension the appropriate hundred group is activated Therefore when the Connecsy operator is searching for a person and this person is within the e g 600 group Connecsy quickly switches to this hundred group so that busy lamp will indicate if this person is already on the phone In case the first row is not the desired person the following alternative is in place For instance the person on the third row is the one that we would like to monitor it is configurable to automatically switch if necessary the hundred group belonging to this particular person when the row is clicked still monitoring one hundred group at the time 5 2 Configure DXS BLF Information With the Connecsy Configurator you can configure several settings for the DXS BLF information To make these settings you ll need the configuration form displayed in figure 5 2 PH Technical
63. ion file The value is set in milliseconds 3 sec 3000 milliseconds appSettings add key Timerlnterval value 3000 gt Save the changes to the file and restart the Data Service by using the Windows Services panel PH Technical Manual 23 IP Connecsy V5 5 Plus AVAYA 4 Clip Information 4 1 General Clip information is information that can be displayed in the line buttons instead of using the default line information such as active and on hold etc Normally the display string contains name and or number information of the person calling to the attendant console this information is extracted from the display string and placed in the line button see figure 4 1 Clip information Clip information File Edit Photo Help Incoming call ringitg Thursday 19 November 2009 15 14 hours 62 Sw 01 Dial 008001273 Hold ederland B V Agent Connecsy c 0615962228 a 9 d e free Hold Search for 0615962228 c e a tree l E free Martijn Nederhof g 008001273 0615962228 Figure 4 1 line button for Clip information In some cases the display string contains a number this number can be used to search in the database and when a record is found the name instead of the number will be displayed in the line button The Connecsy operator will therefore see in the line button who is calling by name before the perso
64. irements particularly given the overpowered nature of many of today s newest servers The minimum system requirements for the various SQL Server 2005 versions are Table A System and software requirements for SQL Server 2005 Express Edition Feature Requirement Version SQL Server 2005 Express Edition RAM minimum 192MB RAM recommended 512 MB Drive space 600 MB Processor minimum 600 MHz Processor recommended 1 GHz Operating systems supported Windows Server 2003 SP1 Windows Server 2003 Enterprise Edition SP1 PH Technical Manual 38 IP Connecsy V5 5 Plus AVAYA Windows Server 2003 Datacenter Edition SP1 Windows Server 2003 Web Edition SP1 Windows Small Business Server 2003 Standard Edition SP1 Windows Small Business Server 2003 Premium Edition SP1 Windows XP Professional SP2 Windows XP Home Edition SP2 Windows XP Tablet Edition SP2 Windows XP Media Edition SP2 Windows 2000 Professional Edition SP4 Windows 2000 Server Edition SP4 Windows 2000 Advanced Edition SP4 Windows 2000 Datacenter Server Edition SP4 Software prerequisites NET Framework 2 0 amp MSXML 6 Other requirements Server joined to your Active Directory domain It is highly recommend to not use one of your existing servers for this purpose If you don t have any reasonable spare hardware consider using VMware Server or Virtual Server 2005 R2 and creating a virtual machine Both products are free SQL Serv
65. ires of the RJ22 connector are used for the analogue signal The two outmost wires are used for the start stop signalling The 2 5 mm jack connector passes the analogue signal to the sound card and is connected with the line in input of the sound card All conversations made with the 8411D voice terminal are passed to the sound card With the Connecsy application you decide to record a call choosing either yes or no As the control of starting and stopping the recording of the analogue signal is performed by Connecsy the Speech Converter Unit must be set to Constant Audio modus The following steps should be taken Step Action Details 1 Connect a laptop or PC to the serial connection on 9 pin D Connector the Speech Converter Unit using a 1 1 cable 2 Start Windows Hyperterminal to open a connection 9600 N 8 1 A command line promt will appear 3 Type the following command at the prompt key audio all 1 4 Close the connection and see if Connecsy records any call correctly The analogue signal is at the same time passed to the speakers Mostly this is not desirable This has to be switched off with the Windows mixer Toggle the mute checkbox on of the line in control figure 15 5 Play Control BBE Options Help Play Control Wave Midi CD Audio Line In Microphone PC Speaker Balance Balance Balance Balance AO rete m og Volume Volume Volume Volume JE T Mute all Mute Mute
66. is installed M Feature description Installs interactive management tools Data Files for running SQL Server including SQL Replication Server Management Studio Express Full Text Search Shared Tools El l Reporting Services eA j Report Manager amp Shared Tools This Feature requires 512 bytes on Client Components your hard drive amp 9 Connectivity Components g3 Software Development Kit Management Studio Express Installation path c Program Files Microsoft SOL Serverl Browse Disk Cost Cancel PH Technical Manual 42 IP Connecsy V5 5 Plus AVAYA Figure 8 4 Select which features to install Decide which features you want to install The only one you absolutely need is the Database Services option but the others are very useful Instances were introduced in SQL Server 2000 and provide a way for you to more seamlessly serve multiple databases from a single SQL Server SQL Server 2005 Express Edition supports up to 16 named instances while the Enterprise Edition supports up to 50 For this installation SQL Server 2005 Express Edition is installed as the default database instance on the Connecsy server Microsoft SQL Server 2005 Setup xj Instance Name You can install a default instance or you can specify a named y instance a Provide a name for the instance For a default installation click Default instance and click Next To upgrade
67. ity perspective Windows Authentication mode is highly preferred First off you have only a single user database Active Directory to worry about However Windows Authentication Mode is not always appropriate For example scripting against a Mixed Mode SQL Server works better versus a Windows Authentication Mode SQL Server If you choose Mixed Mode which you should you will also need to provide a password for the SQL Server sa user Make sure that you assign a strong password if you take this route PH Technical Manual 44 IP Connecsy V5 5 Plus AVAYA Microsoft SQL Server 2005 Setup Authentication Mode The authentication mode specifies the security used when 4 connecting to SQL Server Kiz Select the authentication mode to use for this installation Windows Authentication Mode C Mixed Mode Windows Authentication and SQL Server Authentication Specify the sa logon password below Enter password Confirm password Help i Cancel Figure 8 7 Choose the mode under which you want to authenticate SQL Server users The next step of the installation involves selecting a collation method which defines the way that your SQL Server will sort data If you do not need to worry about backward compatibility with older SQL Server databases you should choose the Latini General collation method unless you re using a different language i Microsoft SQL Server 2005 Setup xi Collatio
68. leared The cursor jumps into its start position set at the cursor position INI Setting Section Common Key AutoEscape KeyValue Value 1 means automatically pressed value between 0 1 13 3 3 Cursor position When the escape button is pressed the edit fields are automatically cleared and the cursor position is located in the field you have selected with this option In the configurator you will see names but the INI file works with numbers The fields are numbered of 0 to 11 PH Technical Manual 65 IP Connecsy V5 5 Plus AVAYA INI Setting Section Common Key DefaultEscPosition KeyValue 0 value between 0 11 in configurator screen extension to field12 13 3 4 Automatic sort The AutoSort parameter enables automatic sorting after searching the database the number is indicating the column that should be sorted INI Setting Section Common Key AutoSort KeyValue value between 0 maxcolumn 1 13 3 5 Display Alphanumeric keyboard In case a touch screen monitor is installed it could be useful to enable the following parameter value TRUE or FALSE When indicating TRUE the buttons next to the edit fields on the Connecsy main screen will cause the alphanumeric display to appear otherwise the buttons will start a search action on the search string present in the particular edit field INI Setting Section TouchScreen Key keyboard KeyValue True or False 13 3 6 DXS Simulation The pu
69. les are created the first time the application is started The connecsy ini files created at this point are copied from the connecsy default files The reason for not creating the connecsy ini file during the setup procedure is to prevent Connecsy stations that are upgraded to a newer Connecsy version to lose their customised configuration settings After installing Connecsy using the setup procedure customisation can be done using an additional setup tool ConnecsyConfigurator exe The next chapters will refer to this setup tool using figures for those of the section and entries incorporated in this tool 13 1 Connecsy language selection Connecsy language selection File Edit Language Extra Help German English Dutch When running the setup tool settings can be changed for all languages switch languages using the language setting drop down list The language displayed in the drop down list is the current language which is set in the language menu item in the Connecsy application see figure 13 1 LANGUAGE Language JENU Engels Figure 13 1 language selection window Language dependent files contain all text that is used for the user interface Up to 8 languages can be defined by default three languages are enabled Dutch nld sub directory English enu sub directory German deu sub directory Other languages PH Technical Manual 63 IP Connecsy V5 5 Plus AVAVA Spanish esp sub
70. n of the search button For the hints it is the same procedure The section in the INI file is called editHints 13 9 2 Location of database fields When the search buttons in Connecsy have a caption you can map the database fields described in the DBData section to the defined edit fields You can map the database fields with the combo box contents The list of data fields Datai to Data12 is defined in the DBData section INI Setting Button contents Section ButtonContents Key number of the search button value 0 11 KeyValue number of the DB field you want to map the edit field Example 0 0 1 1 PH Technical Manual 74 IP Connecsy V5 5 Plus AVAVA 22 lt 13 9 3 Edit field search definition In this version of Connecsy it is possible when you type a search value in a field the Connecsy application will automatically search in another database field For example The start position of the cursor is the edit field extension and the next edit field is person name In this window you can configure that when you type a person name in the extension field Connecsy searches in the extension field but also in the person name field The number of database fields included in the query when the focus is on an edit field The mapping is in relation to DBKeys section explained earlier in this document Example 0 1 2 0 1 search on key 1 when searching is started in field 0 1 1 2 search on key 1 and 2 when searchin
71. n Manager servers is described in chapter 15 50 12 3 Automatically add extensions to Connecsy The Dataservice fetches its status information from each extension within Communication Manager Normally only states of extensions contained within the Connecsy phonebook database are passed but one may select to have the status of any extension added automatically to the Connecsy phonebook database However keep in mind that the other organisation information like department person function etc should be added afterwards PH Technical Manual 61 IP Connecsy V5 5 Plus AVAVA AddRecordIntoDBIfNotExist may have value true or false When true then the states of all CM extensions are updated in the Connecsy database the phonebook regardless of whether they were in the guide When this value is set to false then he only updates the status of the extensions that are in the Connecsy database lt appSettings gt add key AddRecordIntoDBIfNotExist value false gt __s appSettings gt PH Technical Manual 62 IP Connecsy V5 5 Plus AVAVA 13 Connecsy Configurator All Connecsy configuration settings are stored in connecsy ini files using sections and entries Depending on the type of settings the location of the ini file is different Currently Connecsy is using three types of connecsy ini files language dependent language independent and user dependent files The language dependent and independent fi
72. n Settings Collation settings define the sorting behavior for your server Collation settings For service SQL Server designator and sort order latint General Binary Binary code point Case sensitive Kana sensitive Accent sensitive width sensitive SQL collations used for compatibility with previous versions of SQL Server Figure 8 8 Choose your collation method PH Technical Manual 45 IP Connecsy V5 5 Plus AVAYA SQL Server 2005 Express provides a new feature The ability to run sub instances of the product under a normal user account User instances are useful in situations in which users are logged into Windows under a least privileged user account Using user instances the user can still have SQL system administrator privileges to their SQL sandbox but the rest of the system is protected since the user s primary account does not have rights to make global changes Databases housed under user instances support only a single connection and higher end features such as replication are not supported If you want to support user instances in your installation make sure the checkbox next to Enable User Instances is selected im Microsoft SQL Server 2005 Setup E xi User Instances Configure Run Normal User mode Li Allow users who do not have administrator privileges to run a separate instance of the Database Engine IV Enable User Insta
73. n has identifies himselfs The implementation in Connecsy allows configuring maximum of three search fields in the database The reason for this is to allow a search on not only extension but also for instance on cellular and car phone numbers Since the database probably will not contain the string that is extracted from the display add ons can be used to make sure Connecsy will find the appropriate record anyway Why would we be using add ons on the information extracted from the display is something that can be best explained using an example For example the following call appears in the Connecsy display let assume this is a supplier of something that is contacted regularly a 3234441777 to Avaya Id The 3234441777 number is extracted from the display obviously this number would never be found in the database since the Connecsy database would also contain the dial out prefix and or country and area prefix Let s assume this supplier is located in Belgium and therefore be entered in the database as 0003234441777 first zero dial out prefix second third zero country dial out prefix The Connecsy INI file allows you to specify the prefix strings so a search can be done the following combinations PH Technical Manual 24 IP Connecsy V5 5 Plus AVAYA 3234441777 lt dial out prefix gt 3234441777 dial out prefix area prefix 3234441777 dial out prefix country dial out prefix 3234441777 dial o
74. nces lt Back Next gt Cancel Figure 8 9 Decide whether you want to enable support for user instances Microsoft has included an error reporting tool in other applications for quite some time This feature is now optionally included in SQL Server 2005 Express Further Microsoft wants you to send them anonymous usage data about your installation Keep the default selection where neither option is enabled PH Technical Manual 46 IP Connecsy V5 5 Plus AVAYA i Microsoft SQL Server 2005 Setup E Error and Usage Report Settings Help Microsoft improve some of the SQL Server 2005 components 4 and services Automatically send Error reports for SQL Server 2005 to Microsoft or your corporate error reporting server Error reports include information regarding the condition of SQL IV Server 2005 when an error occurred your hardware configuration and other data Error reports may unintentionally include personal inFormation which will not be used by Microsoft Automatically send Feature Usage data For SQL Server 2005 to Microsoft Usage data includes anonymous information about your hardware configuration and how you use our software and services By installing Microsoft SQL Server 2005 SQL Server and its components will be configured to automatically send Fatal service error reports to Microsoft or a Corporate Error Reporting Server Microsoft uses error reports to improve SQL Server functionality and treats
75. ne you need to enter the path to the database file on the remote machine How this path is formatted depends on the transport protocol used If the database is located on the local machine but it needs to be accessed by multiple users over the network it s recommended to use TCP IP as the transport and to use 127 0 0 1 or localhost if it s configured in the DNS local hosts file for the remote machine TCP IP If you re using TCP IP as a transport protocol the path looks as follows remote machine path to database on remote machine For example 192 168 0 1 C program files pridis connecsy dbs connecsy gdb It the remote machine has a name that can be resolved by DNS or a hosts file you can use this name instead of the IP address The path should follow the requirements for paths PH Technical Manual 36 IP Connecsy V5 5 Plus AVAVA for the remote machine so the above example does apply to a Windows host If for example the remote machine is running Linux the path may look as follows linuxhost mycompany com var dbs connecsy gdb NETBEUI NETBEUI can only be used on Windows NT 4 0 2000 or XP machines The path should be formed as an UNC as follows Wremote machine lt path to database on remote machine For example WDBSERVER VC Program files Pridis Connecsy dbs connecsy gdb PH Technical Manual 37 IP Connecsy V5 5 Plus AVAYA 8 The SQL Server database engine In version 5 5 Connecsy provides the support
76. ne for the purpose of running Connecsy on a Windows based system this document will only refer to the Windows version of the server engine 7 3 Controlling the server engine On Windows 7 vista XP systems the engine will be installed as a service so it will be started on boot You will need to check the Services overview or the firebird server control from the windows control panel to see if the service is running Firebird Server Control The Firebitd service is running Version 2 1 2 18118 Firebird 2 1 Use the Guardian Run asa Service as an application Stat Automatically Manually OK Cancel Figure 7 1 Firebird manager window PH Technical Manual 35 IP Connecsy V5 5 Plus AVAYA On all platforms an applet for controlling the Firebird server called Firebird Manager will be installed inside the Control Panel Starting this applet will display a window as shown in figure 7 1 With this applet you can control how the server will start automatic or manually the location of the root directory for the server and its current running status Some options may not be available depending on your Windows platform or running state of the server 7 4 Configuring the server The server can be used straight out of the box without the need for additional configuration If you instruct the installer to install the server engine the installer will add an extra user named CONNECSY to the Firebird securit
77. ngle or press No to retain the current license 13 3 Common Settings With this display you can configure the most common used settings of the Connecsy application All these settings are set in the connecsy ini file in the main Connecsy directory Figure 11 3 displays the configuration form to configure the common settings PH Technical Manual 64 IP Connecsy V5 5 Plus AVAYA COMMON Title added to the program title Avaya communication Nederland B V Automatic clear after pressing escape and release TRUE Cursor position after pressing escape Est Automatic sort after search results are displayed 1 Ext x Display alphanummeric keyboard after pressing edit buttons FALSE E DXS Simulation after search press DXS BLF hunderd group button of selected row and change form also on click Figure 13 3 configuration window common settings 13 5 0 Title With this parameter you can give a title to the Connecsy application The application title is extended with a custom string specified with the title entry For example IP Connecsy V5 5 Avaya Communication Nederland B V INI Setting Section Common Key Title KeyValue Avaya communication Nederland B V 13 3 2 Automatic Clear This option provides an automatic clear of the search fields After CANCEL and RELEASE the escape button will be automatically pressed The search fields and the datasheet will be c
78. ni file language directory INI Setting Section dssFormCaptions Key number of a range value between 0 19 KeyValue The name of the range PH Technical Manual 28 IP Connecsy V5 5 Plus AVAVA Example 0 DXS BLF 00 group 1 DXS BLF 600 group 2 5 2 3 DXS BLF range row and column settings The values ranges specified in the rows columns text boxes section are used to specify row and column values for a particular DXS BLF console see user manual and figure 3 These settings will be made in the connecsy ini file in the main Connecsy directory INI Setting Section Key hundred number offset X hundred number offset Y KeyValue columns x axis rows y axis For example 500x 5 500y 20 600x 5 600y 20 The following options are not configurable with the Connecsy Configurator These settings must be set with a text editor These settings are made in the connecsy ini file in the main Connecsy directory 5 2 4 DXS BLF range number mapping table settings This section can be used to map numbers in case for instance the 500 range has 4 rows x and 4 columns y and you still want to display 570 use this mapping table For example 515 570 This example means the extension 570 of the DXS BLF range is mapped to number 515 INI Setting Section DSSFormNumbers Key In this example the key is 515 This key is dynamic KeyValue This value is also dynamic This value is the phone number you want
79. o s INI Setting key and KeyValue ListString list station get a list of all stations LogoffString logoff logoff on the Definity SuccessString successfully completed LoginString Login login name the login name of the Definity PasswordString Password password the password of the Definity IncorrectString INCORRECT LOGIN incorrect account CommandString Command TerminalString 513 PageString NEXT PAGE To get the Definity data into the Connecsy database you must specify the parameters related to the position of the data in the Definity file The data in the Definity file is placed in fixed places For the extension we need the position length and destination of the extension data in the Definity file This is also for the name data PH Technical Manual 53 IP Connecsy V5 5 Plus AVAVA INI Setting key and KeyValue Extension Ext 0 position in the Connecsy database ExtPos 1 ExtLenth 27 INI Setting Key and KeyValue Name Name 1 Definity till version 6 Definity from version 6 NamePos 23 NamePos 15 NameLength 15 NameLength 27 PH Technical Manual 54 IP Connecsy V5 5 Plus AVAYA 10 Connecsy Sounds 10 1 Sound types Connecsy is able to distinguish between 5 different types of calls from the Definity The Definity amp pass the type of an incoming call to the Connecsy application so the Connecsy application knows what type of call it is The Connecsy application maps the diffe
80. of Microsoft SQL Server or Express Edition as the database engine However the Firebird 2 1 database engine is still selected as default for the main database engine in the installer SQL Server Express is a small free database from Microsoft and forms a client server database and offers fast performance with a relative small memory and disk footprint This database engine is especially well suited for working with large datasets and shared networked databases Applications that will be accessing the Connecsy database need to have the SQL Server Express client software installed Machines that will be hosting a SQL Server Express database will need an installed and running SQL Server Express server In addition to the client and server software console based administration tools can be installed 8 1 The client software The client software can be installed from the Connecsy installation CD ROM by selecting the option SQL Server Additionally ODBC connections have to be configured 8 2 The server engine The server engine can be installed on a dedicated server or on one of the Connecsy PC s The installation is the same in either case Step 1 Download SQL Server 2005 Express Edition The SQL Server 2005 Express Edition download page has three separate downloads for you to consider SQL Server 2005 Express Edition SP1 Step 2 Identify system requirements SQL Server 2005 Express Edition does not have significant system overhead requ
81. onnecsy application and the option Sound Queue ringing must be disabled also explained earlier in this paragraph Important When the feature button cw ringoff is disabled there will appear no waiting call ringing string in the upper left corner of the Connecsy screen This means for the waiting calls you have three options of sound These are the following None Queue ringing Waiting call ringing PH Technical Manual 57 IP Connecsy V5 5 Plus AVAYA 11 Connecsy Queue information 11 1 Configuring Queue Information In the Connecsy application you can display queue information Up to 3 queues can be monitored Before this function is activated the Connecsy configurator must configure the application These settings can be configured with the window queue information All the settings of queue information are located in the connecsy ini in the main Connecsy directory The queue information can be configured with the Connecsy Configurator The screen you will need is displayed in figure 10 1 IP Connecsy V5 0 Configurator QUEUE INFORMATION Queue 1 VuSt DEFINITY queue name queue name 3 Queue m Gc OPERATOR Queue 1 Queue 2 VuSt DEFINITY queue name queue name 0 Disabled v Queue 2 Queue 3 VuSt DEFINITY queue name queue name D Disabled v Queue 3 Normal feature button CONNECSY total name 0 Disabled Total DEFINITY que
82. onnecsy application can import These are the following types Comma Separated CSV Definity file LST 9 2 Comma Separated Value CSV file A CSV file is a file where the data fields are separated with a comma The data is placed between double quotes In the following example a comma separated file is displayed AA 0 1 2 3 4 e 7 g 9 10 11 13 Jansen Manager m m mm 14 Gerritsen Programmer f mr m m mm 715 Pietersen The first line defines the field numbers where the data will be placed in the Connecsy database This means that the name jansen will be placed in field number 2 When the numbers 1 and 2 are switched the name jansen is placed into field number 2 Important has 12 database fields In the CSV file you must number the header 0 to 11 amp the 12 field must be named note 9 3 Connecsy Export For the export there is one type of file that the Connecsy application can export This is the following type PH Technical Manual 49 IP Connecsy V5 5 Plus AVAYA Comma Separated CSV When the data is exported to a comma separated file you must first specify a location to where the data will be exported When you have selected a location a dialog window will appear inside which you can toggle the fields on or off for export These values will be set in the connecsy ini file in the main Connecsy directory You
83. onnector Configure Connecsy Media Connector Interface library for the Avaya H323 IP Console protocol DEFINITY database import Port coM4 14 Baudrate 9600 Figure 13 4 configuration window communication interface 13 4 1 Communications link to DEFINITY Connecsy 5 5 and up connects to the Definity amp PBX and any other supported Avaya PBX in the future by external modules called Media Connectors Connecsy 5 5 comes installed with two types of Media Connectors by default e Serial DCP This will connect Connecsy to the Definity via a serial connection and a PassageWay adapter This media connector is provided for legacy purposes H 323 IP Console protocol This will connect Connecsy to the Definity amp over an IP network The Media Connector type combo box enabled you to select a specific media connector Two media connectors are provided by default Serial DCP and H 323 IP Console protocol and their specific configuration details will be described in this document Other types may be installed and listed as well but configuration details will not be included in this document To configure a media connector select the desired type and click the Configure button This will pop up another dialog that enabled you to change the configuration details specific for the selected media connector type PH Technical Manual 67 IP Connecsy V5 5 Plus AVAYA 13 4 1 1 Serial DCP M
84. ons The configurator automatically uses the names of the search buttons Filling another name at the parameter Caption can change these names With the parameter Contents you can map a database field to a sheet field column In one sheet field you can show two database fields This can be set with the Contents add on combo box INI Settings Section SheetContents Key The number of the sheet column value 0 12 KeyValue The number of the DB field When there are two DB fields that are mapped to one sheet field column the data will be separated by a comma and a space character With the combo box Defaults you can place the default name in a selected sheet field The default names of the sheet columns are the names of the search buttons These are set in the user dependent ini file with the section editCaptions PH Technical Manual 76 IP Connecsy V5 5 Plus AVAVA 14 Hand made configurations Not all settings are made via the Connecsy configurator There are several settings which must be set if you want to change them by editing the INI files with a text editor In this chapter the manual made settings will be explained 14 1 Scroll Button Bitmaps In the menu of the Connecsy application there is an option to show scroll buttons These buttons have a bitmap on them These bitmaps are programmable They must be set in the connecsy ini in the main Connecsy directory INI Setting
85. ons Help ex All Database Aliases Definition of CONNECSY Databases Configuration Definition Dat Type INTRBASE DB ji BATCH COUNT 200 BLOB SIZE 32 BLOBS TO CACHE 64 COMMIT RETAIN FALSE ENABLE BCD FALSE ENABLE SCHEMA CACHE FALSE LANGDRIVER ROWS 1 OPEN MODE READ WRITE ROLE NAME SCHEMA CACHE DIR SCHEMA CACHE SIZE 8 SCHEMA CACHE TIME 4 SERVER NAME localhost C Program Files Pridis Connecsy dbs CONNECSY GDB SQLDIALECT 3 SQLPASSTHRU MODE SHARED AUTOCOMMIT SQLQRYMODE USER NAME CONNECSY WAIT ON LOCKS FALSE By default the database type is of type INTRBASE The INTRBASE database type does not require additional ODBC installation procedures which means Connecsy will use a standard SQL interface to access the database and the BDE will provide the link to the database A standard Connecsy installation will use a Firebird database table the location of this database is default set to a local database However it is possible to use the same database in a network configuration by changing the PATH to a database on a remote database server The database files will in this case have to be copied once to the desired location The BDE settings on all Connecsy stations have to be adjusted to the recent created network database location In some cases the customer has already a database and would like to interface to their own database instead of the Connecsy database To explain this example for a
86. ons can be used to enable the DXS BLF consoles This must be configured in the Definity Figure 13 1 shows an example screen shot In case for instance the 7600 group needs to be monitored on the first DXS BLF buttons the first entry should contain 76 In the Connecsy Configurator this must this 7600 offset PH Technical Manual 79 IP Connecsy V5 5 Plus 15 3 Feature buttons Required form Form Field Value Change attendant nr 1 to 24 Featue e g pos busy page 2 Feature Button assignments Description The feature buttons as defined in the connecsy ini file should match the settings in the DEFINITY see figure 13 3 The names of the feature buttons in Connecsy are only used as a reminder for the user in case another feature button is programmed in the DEFINITYG unpredictable results will occur Some of the feature buttons are default connected with the function buttons of the Connecsy application if those buttons are not programmed in the DEFINITYG the specified function buttons in the Connecsy application will not work F2 is connected with feature button 1 This is a fixed connection F5 is connected with feature button 6 This is a fixed connection F7 is connected with feature button 10 last numb F8 is connected with feature button 5 priority F11 is connected with feature button 24 pos busy F12 is connected with feature button 23 night serv display attendant 1 Pag 1 of 4 RTTENDRNT CONSOLE
87. ording files The calls are recorded in a loop When the total number of files is reached the oldest recording file will be deleted On this manner the disk capacity can be controlled In the following table you see an indication of the disk capacity needed for recording The calls will be recorded with a transmission speed of 22050 bytes sec Average Talk Time Number of Calls Capacity MB 2 min 10 26 5 2 min 15 40 2 min 25 66 2 5 min 10 66 2 5 min 15 99 2 5 min 25 165 4 7 min 10 92 6 7 min 15 139 7 min 25 231 5 It is also possible to save a record call so that this file will not be deleted in the automatic recording loop You can secure a recorded call with the secure item in the recording form see user manual You can recognise the secured recording files by a key item for a recording file Via the toolbar when you are in the recording form you can configure the total number of recorded files for automatic recording You must select the item recording settings PH Technical Manual 86 IP Connecsy V5 5 Plus AVAYA Maximum aantal opnames fi 0 Bewaren indien langer als 4 seconden Annuleren Figure 16 1 Record settings form You can also configure the minimum talk time When the calls are shorter than this talk time the calls are not recorded The item Automatic in the menu Recording is secured with a password Only the authorised persons can activate or deactivate the automatic recording The passwo
88. ory INI Setting Section buttonBitmaps Key button value f1 0 f12 11 IP Connecsy V5 5 Plus AVAVA KeyValue filename of the bitmap 13 8 3 Programmable function buttons Some of the feature buttons are default connected with the function buttons of the Connecsy application if those buttons are not programmed in the DEFINITYG the specified function buttons in the Connecsy application will not work F2 is connected with feature button 1 Split fixed F7 is connected with feature button 10 last numb Redial F8 is connected with feature button 5 priority F11 is connected with feature button 24 pos busy F12 is connected with feature button 23 night serv This can be changed by the combo box purpose The function buttons just described are the default settings Important Program the Definity feature buttons in the same way In the INI file the function key button F7 is the redial button the value is indicating under which feature button the redial function is located value between 1 24 This is the same for the function key button F8 which is the priority dial button These buttons are connected linked to a feature button This can be selected with the parameter purpose INI Setting Section common Key RedialButton PriorityButton KeyValue the value of the feature button under which the redial function is located Function keys buttons F10 F11 F12 are also programmable This means you can
89. ost simple query has a format of attribute value which will retrieve all entries in the database where the attribute will have the specified value e g cn This example will result in the LDAP server to return all entries for which the Common Name attribute has a value of cn will return all entries for which the value of the Common Name attribute starts with a f Most of the LDAP servers have a limit for the maximum number of entries to be returned When the search results exceed this limit the server will send an error message In this case no entries will be returned In these situations to be able to get valid results from the server one can use partitioned query An example of a partitioned query is a z In this case Connecsy will create separate queries of cn a until cn z The results of each individual query will be combined into one query Database fields The keys Data1 up to Data12 indicate that the specific database field should be filled with the defined value PH Technical Manual 92 IP Connecsy V5 5 Plus AVAVA Data 1 12 attribute attribute attribute name directive directive directive type parameter list directive type SPLIT CONCAT LIST VALUE parameter list parameter parameter list parameter attribute value empty Directive syntaxes SPLIT attribute entries separator CONCAT separator attribute attribute attribute LIST attribu
90. puter it cannot be used on another machine By activating this license you will lock it to the current machine WebSite Activate Pridis Licensing Service Email Support Telephone Try Pridis Licensing Service 31 0 33 2475715 C Buy Pridis Licensing Service About Control Activation Ee Click Continue PH Technical Manual 14 IP Connecsy V5 5 Plus AVAVA f Pridis Licensing Service Activate Pridis Licensing Service Please enter your license code below and click activate activate XXXXXX XXXXXX XXXXXX WebSite Email Support Telephone 31 0 33 2475715 Manually activate using the phone and email Use the browser to get an unlock code Please take a few moments to activate your product now No personal data 4 is sent during Activation It helps prevent illegal copying of this software and helps ensure you have a genuine copy of the Software This product will attempt to use the Internet during activation If you have a firewall or proxy server this may prevent this process If prompted to unblock control activation exe please do so or you will need to unlock this product via the iphone using a Unlock Code above Please enter or paste the numeric About Control Activation VALPEIRON LICENSIN R trusted Help Back Exit Insert the License code and click Activate 6 Pridis Licensing Service TT zi gt l Successful Activation Website G
91. r before continuing see the chapter about Firebird on how to do this 3 4 2 The welcome screen and License Agreement After the InstallShield Wizard has been initialized the Welcome screen will appear Click Next to continue Welcome to the Connecsy 5 1 Setup Wizard This wizard will guide you through the installation of Connecsy 5 1 Itis recommended that you dose all other applications before starting Setup This will make it possible to update relevant system fles without having to reboot your computer lick Next to continue PH Technical Manual 11 IP Connecsy V5 5 Plus AVAYA Click Yes to accept the License Agreement If you refuse to accept the License Agreement the installer will abort without installing Connecsy License Please review the license terms before installing Connecsy 5 1 Press Page Down to see the rest of the agreement License agreement 1 Subject MS Windows tm compatible software package for IP CONNECSY 5 0 and Plus hereafter referred to as software 2 License Grant Pridis B V grants to you and your purchase subject to the folowing terms and conditions nonexclusive nontransferable right to use the software 3 Restrictions You agree to run the software on only one personal computer simultaneously m If you accept the terms of the agreement dick I Agree to continue You must accept the agreement to install Connecsy 5 1 V I accept the license
92. rch Key DBData KeyValue value between 0 and 11 4 2 3 Area prefix Country prefix and Dail prefix The clipinfo received from the DEFINITY does not always contain the prefix strings in order to find the clipinfo anyway three strings can be specified that will be added in the search string thus increasing the chance of finding the clipinfo The reason for these entries is that the Connecsy database will probably contain these prefix strings in order to use the number for dialling within Connecsy the DEFINITY however does not present these strings in the display INI Setting Section ClipSearch Key areaPrefix countryPrefix dialPrefix 5 DXS BLF information 5 5 General DXS BLF information is also known as busy lamp field indication DXS stands for Direct eXtension Selection and BLF stands for Busy Lamp Field Figure 5 1 shows a part of the DXS BLF window that will be displayed in the Connecsy application if activated With the BLF service you can see in the Connecsy application which person voice terminal is calling or has activated the Send Calls option and which is not When a red light is showing the person has actually an off hook situation which means that the person is calling A yellow light indicates this person has all its calls sent to an alternative path like voicemail Also you can double click on one of the fields and the person voice terminal is direct called DXS The colors Blue and Grey mean that those p
93. rd can be changed in the password form By installing Connecsy the password is connecsy 16 2 Manual recording An alternative for automatic recording is hand recording When a line is active the recording can be started with the menu Recording start A manual recorded call is always secured and will not be deleted automatically The recording stops when the line leaves it s active state inactive You can also stop the recording by the menu Recording stop With the Connecsy configurator you can program a function button as astart stop button for recording See figure 15 2 IP Connecsy V5 0 Configurator FUNCTION BUTTONS 1 Cancel 2 Split 3 Transfer 4 Release 5 Hold Dial 7 8 Priority 3 10 Record 11 Busy 12 Night Caption Record Hint F10 Purpose 25 Voice recording Previous Nest Cancel Figure 16 2 Configuration form function button for recording PH Technical Manual 87 IP Connecsy V5 5 Plus When a line becomes the function button F10 will become active You can now start recording a call by pressing the function button F10 After starting the recording the record button will be changed to a stop button with which the recording can be stopped Figure 14 3 displays the different states of the function button 10 10 n Record Record Figure 16 3 states of the function button record 16 3 Playing recorded files
94. recognize this imported file as a manual imported file These records will not be deleted with regular import actions PH Technical Manual 52 IP Connecsy V5 5 Plus AVAVA With a spreadsheet the record ID can be muted Therefore you must use the following function Function NewlD id as long As Long Const HEX OFFFFFFF As Long 268435455 NewID id And HEX OFFFFFFF End Function The first line see CSV example above defines the fields places of the data in the Connecsy database This means in this example that the data manual imported imported record and staff data will be placed in at field 2 9 6 Import Download Definity file When a Definity file must be imported the Connecsy application makes a serial connection with the Definity The Connecsy application collects only the extension and name person data from the Definity The Definity need commands if you want to collect the necessary data When the data will is collected the Definity will check the start and the end string In case they are not presented an error is reported and the import process is aborted Setting the text to the default string means that default no checking will be done for strings at the beginning and the end of the file INI Setting key and KeyValue StartString STATIONS EndString successfully completed Before collecting the Definity needs some commands We describe now the key s of the INI files with the command
95. rent call types to Windows sounds Combined with a visual indication the Connecsy user can hear and see what type of call it is Previous Connecsy versions mapped the sounds to Windows system events From Connecsy version 4 0 and up a separate sound group can be found for Connecsy inside the Sounds control applet see picture 9 1 Sounds and Audio Devices Properties Volume Sounds Audio Voice Hardware sound scheme is a set of sounds applied to events in Windows and programs Y ou can select an existing scheme or save one you have madified Sound scheme v To change sounds click a program event in the following list and then select a sound to apply You can save the changes as a new sound scheme Program events E Connecsy EmergencyCall CN HeldCall o CN I CN_WaitingCall Sounds C Program FilessPridisNConnecsy5 ONe Figure 10 1 Connecsy sound group inside Sound control panel applet This group will enable the user to differentiate between Connecsy sounds and system sounds more easily If no specific Connecsy sounds are defined Connecsy will redirect the sound to the system sound as described in the following table Definity Sound Connected Windows Sound Switched by Incoming call ringing Programmed feature button in ringoff Held call ringing Question Programmed feature button re ringoff PH Technical Manual 55 IP Connecsy V5 5 Plus AVAVA Waiting
96. rform some components needed by Connecsy need to be installed locally These components are Borland Database Engine BDE Microsoft SQL Server Express Edition or Firebird SQL database engine software System DLL s and controls DirectX Dongle driver This will require you to run the setup procedure regardless if you re doing a local or network installation DirectX is not installed by the setup procedure a separate install for the latest DirectX version is provided on the installation CD ROM however The software can either be installed locally on the PC or on a network drive by changing the destination location during the setup procedure By default recommended the software is installed on the local machine Installing the software on the local machine does not necessarily mean that the database has to be on the local machine Although the software is installed locally the databases can be located on a remote machine By default the Connecsy databases are installed into the subdirectory DBS of the Connecsy application directory Important The Connecsy application is linked to the databases by an alias The BDE provides these aliases More information about BDE will be available later in this manual 3 2 Database installation local or network Connecsy 5 5 supports any ODBC compatable database engine but to make life a little more simple two database engines are described in this manual Microsoft SQL Server Express and
97. rpose of this setting is explained in by the DXS BLF information With this option you can set an action after a search You can automatically press a DSS button The values that you can set are given in the following drawing DXS Simulation after search press DXS BLF hunderd group button of selected row and change form also on click disabled default dss behaviour press current DXS BLF hunderd group button press DXS BLF hunderd group button of selected row DXS BLF hunderd group button of selected row and change form f INI Setting Section Common Key autoDSSBtn KeyValue 0 disabled default dss behaviour 1 press dss button of current dss hundred group 2 press dss button of selected row dss hundred group 3 press dss button of selected row dss hundred group and change dssForm only after search PH Technical Manual 66 IP Connecsy V5 5 Plus AVAYA 4 press dss button of selected row dss hundred group and change dssForm after search and on a row click Important It s recommended to select option number 4 13 4 Communication Interface The communication interface window figure 12 4 of the Connecsy Configurator provides the communication settings for the communications links to the Definity and the serial settings needed to import data from the Definity into the Connecsy database COMMUNICATION INTERFACE Communications link to DEFINITY Media connector type H323 IP Console Media C
98. rvice which in turn requires an SNMP connection with Avaya Communication Manager This section describes the configuration at the Avaya side which is needed to make this work Configuration Steps Open a webbrowser like Internet Explorer or Firefox and enter in the addressbox the IP address of the Communication Manager This is the same IP address as it is used for ASA Log in on the webinterface and then select the Launch Maintenance Web Interface AVAYA Integrated Management Standard Management Solutions Help Log Off Installation Launch Avaya Installation Wizard Launch Avaya Installation Wizard The Avaya Network Region Wizard Launch Avaya Network Region allows you to quickly administer Wizard network regions CETT CM The Native Configuration Manager Launch Native Confiquration Aw ne tenan allows you to administer this system Manaqer using a graphically enhanced SAT applet Maintenance The Maintenance Web Interface allows Launch Maintenance Web you to maintain troubleshoot and Interface configure the media server um Upgrade The Upgrade Tool allows you to Launch Upgrade Tool upgrade all servers Survivable Processors G700 Media Gateways and G350 Media Gateways Then dlick in the left side menu within the section Alarms on SNMP Agents PH Technical Manual 83 IP Connecsy V5 5 Plus Help Exit Current Alarms Anent Gtatuc SNMP Agents i nage Filters SNMP Test Restarts System Logs
99. sy configurator The section of the DBData definition is DBData PH Technical Manual 34 IP Connecsy V5 5 Plus AVAVA 7 The Firebird database engine From version 5 5 Connecsy can be installed using the Firebird 2 1 database engine as the main database engine Firebird is an open source client server database that s backwards compatible with the Borland Interbase version 6 database engine and offers fast performance with a relative small memory and disk footprint This database engine is especially well suited for working with large datasets and shared networked databases Applications that will be using Firebird to access a database need to have the Firebird client software installed Machines that will be hosting a Firebird database will need an installed and running Firebird server In addition to the client and server software console based administration tools can be installed 7 1 The client software The dlient software can be installed from the Connecsy installation CD ROM It does not require any special configuration 7 2 The server engine The server engine can be installed from the Connecsy installation CD ROM The server engine supplied with Connecsy can be installed on Windows 98 ME NT 4 0 2000 XP and 2003 Server The Firebird server engine is also available for Linux and other UNIX type Operating Systems and can be downloaded from the Internet http www firebirdsgl org As most users will run the server engi
100. te index VALUE value SPLIT The SPLIT directive can split up the value of an attribute using a specified seperator and returning the value of the part indicated with entries Entries have the following structure first entry last entry first entry F f numeric value empty assumes F last entry L numeric value empty assumes L with which the numeric value is zero based F indicated the first entry 0 the second entry 1 L the last entry and 1 the one before least entry Example SPLIT composer l where the data composer Johan Sebastiaan Bach will be returned as Johan Sebastiaan SPLIT composer L will return Bach sentence The Quick Brown Fox SPLIT sentence F gt The SPLIT sentence 1 l gt Quick Brown SPLIT sentence L gt Fox CONCAT The CONCAT directive combines the specified list of attributes to one value and divides these attributes with a separator parti is part2 This part3 separated CONCAT part2 part1 part3 gt This is separated LIST The result of an attribute can consist of more than one value Default the first value is always returned The LIST directive can be used to select a specific item from the list A item is selected by using a position index 0 based to point at the specific value in the list of values Example listz Value 1 Value 2 Value 3
101. to C sqltmp setup Execute sqlncli msi Choose the Uninstall option Reboot your server Run the SQL Server Express 2005 installer again It should be successful this time around Installed and ready At this point SQL Server 2005 Express Edition is installed and can be managed using the SQL Server Management Studio Express tool that was installed along with the database server To access this tool go to Start All Programs Microsoft SQL Server 2005 SQL Server Management Studio Express PH Technical Manual 48 IP Connecsy V5 5 Plus AVAVA 9 Connecsy Import Export With the Connecsy V5 5 application you can import and export data This will be a comma separated file You can also import data automatically into the Connecsy database This chapter explains how the import and export functionalities of Connecsy works Before you will start with an import or export an administration password is required 9 1 Connecsy import The import and export of CSV files must be started in the Connecsy application Connecsy appears with a dialog box in which a file can be selected or added The import of a CSV file can be carried out in two ways namely Update the database only the new records will be added and maybe some will be changed Add to the database all records will be added to the database When you start the import Connecsy will let you make a choice between these two ways There are three types of files which the C
102. to install 5 1 Setup will install Connecsy 5 1 in the following folder install in a Telek folder dick Browse and select another folder Click Install to start the installati Destination Folder Space required 37 3MB Space available 4 768 The installation will start installing all components 3 4 6 Borland Database Engine When the Firebird database has been selected the following additional steps will be followed to install the BDE Borland Database Engine Installation Upgrade The Borland Database Engine will be installed upgraded in the following directory C Program Files Common Files Borland Shared BDE Browse Cancel PH Technical Manual 13 IP Connecsy V5 5 Plus AVAYA 1 DiRegisterServer in C Program Files Common files Borland shared BDE BDEINST dll succeeded 3 4 7 Completing the installation connecsy 51 ZEN M SEE 3 Completing the Connecsy 5 1 Setup Wizard Connecsy 5 1 has been installed on your computer Click Finish to close this wizard Figure 3 2 Finishing the installation 3 4 7 License Activation After installing Connecsy 5 5 you have to activate the license before the application will start Go to the folder C Program Files Pridis Connecsy5 5 and open the ControlActivation exe Pridis Licensing Service 2 xl Activation Required Activation is required to register this product Once a license has been activated on a com
103. top Bepot v Help Next gt Figure 8 2 If you have any serious problems correct them before you continue After that you have to provide your name and optionally your company s name You may also uncheck the box marked Hide advanced configuration options so you can get a look at these options during the installation PH Technical Manual 41 IP Connecsy V5 5 Plus AVAVA i Microsoft SQL Server 2005 Setup Registration Information The following information will personalize your installation 4 The Name field must be filled in prior to proceeding The Company field is optional Hanz Franz Company TechRepublic Hide advanced configuration options Help Figure 8 3 Provide registration details for your server installation Next you get to choose which features you want to install Even though the Express Edition is free it includes many of the features found in the Standard and Enterprise editions It is preferred to also mark the Management Studio Express for install This is an efficient utility provided by Microsoft It is installed into the default location Files Microsoft SQL Server If you want to install to a different location click the Browse button to choose this new location Microsoft SQL Server 2005 Setup xi Feature Selection Select the program Features you want installed 4 Click an icon in the Following list to change how a feature
104. ue identifier VuStats queue identifier calls Queue poll rate 5000 Put line on hold before transfer dial DEFINITY uses Attendant vectoring lt Previous Next gt Cancel Figure 11 1 configuration window for queue information For each attendant station some feature buttons must be programmed to retrieve the queue status information 11 1 1 Definity Queue Types Two types of queue calls can be configured These are atd qcalls and q calls These must be programmed in the Definity by the features See the chapter Definity Settings In the first left column of combo boxes you can select the feature button where the queue information function is programmed INI Setting Section QueueStatusOption Key QueueButtonCode1 QueueButtonCode2 QueueButtonCode3 KeyValue The value of the feature button 0 disabled value 1 24 PH Technical Manual 58 IP Connecsy V5 5 Plus AVAVA 11 1 2 Definity Queue names These names are used to identify a queue when the display message is received and interpreted by Connecsy to extract the queue information For q calls use hunt group names QueueNamei ACD 1 31 QueueName2 ACD 2 32 QueueName3 ACD 3 33 For atd calls use the name QueueName3 OPERATOR These names must be the same as the name set in the Definity You have to check by the console parameters and look at the Attendant Group Name When the queue information is displayed in the
105. unction buttons are configurable This is the same for the bitmaps of the function buttons in the Connecsy application These settings are configurable the function button display of the Connecsy Configurator Some function buttons are connected linked to feature buttons This will be explained later IP Connecsy V5 0 Configurator FUNCTION BUTTONS Cancel Split Transfer Release Hold Priority Redial Priority DTMF File 10 Record f8 bmp 11 Busy 12 Night Caption Priority Q0 1 co Cn 4 Hint F8 5 Priority Previous Next gt Cancel Figure 13 11 configuration window Function Button 13 8 1 Caption and Hints of the function keys The caption and hints are set in the same manner as the feature buttons The function buttons have two more settings to configure as the feature buttons These are picture file and purpose With the file setting you can specify a picture you will see in the function button The captions and hints are set in the connecsy ini file in the language directory 13 8 2 Functions key bitmaps file The bitmaps can be changed with this parameter The following entries can be used to specify bitmaps that are displayed in the function keys f1 0 till f12 11 The entries should only contain bitmap names no directories allowed by default the bitmaps will be loaded from the sub directory bmps in the Connecsy main direct
106. ut prefix country dial out prefix area prefix 3234441777 4 2 Configure Clip Information You can configure the clip information with the Connecsy Configurator at the CLIP INFORMATION form shown in figure 4 2 We just described how clip information in Connecsy works All the settings displayed in the picture below are set in the connecsy ini file in the main Connecsy directory IP Connecsy 5 0 Configurator CLIP INFORMATION First field to search for clip information Datal Second field to search for clip information lt not used gt Third field to search for clip information lt not used gt Field to use to for clip information Data2 Call from identifier CALL FROM Area prefix 0 Country prefix 00 Dial prefix 0 Previous Next gt Cancel Figure 4 2 configuration window for clip information 4 2 1 Search for Clip information Up to 3 fields database fields can be defined to search for clip information This can be filled in the first three list boxes INI Setting Section ClipSearch Key DBKey1 DBKey2 and DBKey3 KeyValue value between 1 and 12 Value 0 means not used 4 2 2 Field to use for clip info In case clip information is found the datafield is copied into the clipinfo line button the datafield that should be used can be specified here value between 0 11 PH Technical Manual 25 IP Connecsy V5 5 Plus INI Setting Section ClipSea
107. w Native Client and the Setup Support Files need to be installed Once the prerequisites are in place the SQL Server installation wizard will start The first screen you re shown provides you with a list of items that may or may not give you trouble if you continue the installation In Figure 8 2 below you can see an example of a test system has a warning regarding the minimum hardware requirements not enough RAM memory Note that the installer provides you with a complete status report to make it easy for you to determine what needs to be done Click Next to continue PH Technical Manual 40 IP Connecsy V5 5 Plus AVAYA 18 Microsoft SQL Server 2005 Setup System Configuration Check Wait while the system is checked for potential installation 4 problems Q 15 Total Error Success 14 Success 1 Warming WMI Service Requirement Success MSXML Requirement Success Operating System Minimum Level Requi Success Operating System Service Pack Level Success 501 Server Edition Operating System Success E Warming Messages 15 Feature Requirement Success Pending Reboot Requirement Success Performance Monitor Counter Requirem Success Default Installation Path Permission Reg Success Internet Explorer Requirement Success COM Plus Catalog Requirement Success ASP Net Version Registration Requirem Success Minimum MDAC Version Requirement Success Edition Change Check Success Fiter ow S
108. y Alphanumeric keyboard 66 13 3 6 DXS Simulation esses esee 66 13 4 COMMUNICATION eene 67 13 4 1 Communications link to DEFINITY 67 13 4 2 DEFINITY database import Port and Baud rate 69 13 5 DATAB ASB trop bad keke re yeke hed biwe E EE E E R 69 13 6 LOGON 2 m 70 13 7 FEATURE BUTTONS occorsi H y ke EEE a s WE ke e eme b Tae 70 13 8 FUNCTION BUTTONS 4 4s s r kawe hav Kel Van e a pa ye E e bun tad 72 13 8 1 Caption and Hints of the function keys 72 13 8 2 Functions key bitmaps 72 13 8 3 Programmable function buttons 73 13 9 SEARCH BUTTONS neo RS IRE ORE RENTE E WE KARA SR VURE VERE RENE ERU 73 13 9 1 Search button captions and 74 13 9 2 Location of database 74 13 9 3 Edit field search definition eee 75 13 94 Calendar eR cet stesse ets bee 75 13 9 5 EHdiL s k i sana san ayak c na yaka WES Waa 75 13 10 SHEET CONTENTS 4 5 iet testet te ee b DAN Ve de EWE RE KHE VER 75 14 HAND MADE CONFIGURATIONS s s xcss exssesesoseseseseseseceseseeeeeeee 77 PH Technical Manual 3 IP Connecsy V5 5 Plus AVAYA 14 1 SCROLL BUTTON 77 14 2 F12 SEARCH 77 14 3 ARROW KEY EDIT FIELD
109. y database with as password connecsy case dependant This user is granted the necessary privileges to the database and will be used as the default user by the Connecsy PC attendant application If you want to configure the server you need to install additional tools from the Connecsy installation CD ROM Tools included are console based tools These are meant to be run from the command line and can be used to modify the server configuration create modify or remove database backup and restore databases or to alter security or to run queries on a database Every Firebird installation contains an administrative user with the name SYSDBA The default password for this user is masterkey This user will be required when you want to perform administrative tasks on the server either by the console based tools or the graphical tools Any user can perform queries as long as they have sufficient rights for the database and the kind of operation they would like to perform 7 5 Connecting to a database Firebird supports TCP IP on all platforms If you re running an Firebird server on Windows NT 4 0 2000 or XP you can use NETBEUI but using TCP IP is recommended 7 5 5 Connecting to a database from BDE To access a Firebird database from BDE you need to enter a path to the database in the PATH field If the database is located on the local machine you can simply enter the file path to the database file If the database is located on a remote machi

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