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NetTutor User Manual

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1. Connect Engage Learn USER MANUAL Table of Contents ACO ea capers ex ee ae eee ide ag eae el ee oe ope eee er ee ee 3 NetTutor Dashboard and Header Bar 3 Contacting Customer SM a ee a 4 Managing Multiple Groups 5 Accessibility Enhanced OGG sirerisirerisirinirerir ririri Ninnie NENE AEE ich os 6 NetTutor ACCESS COOS a ie 7 Viewing the Live Tutoring Schedule anes eteeeeeteeeeetsaeettnanes 8 Updating YOUr ACCOUNT is aa se te aan sara taeda eair kadaa 9 Overview of NetTutor Services 10 Logging Out OF NetTULOT PP TT 11 The WorldWideWhiteboard eee e eee eee sent eeeeeeeteneen eet enas 12 Ask NO ER E E E AERA OE ERORE 16 NOCT OCA CS a AE EEE E AEE EE AEE 17 NetTutor Paper Center a ne as de ite ccm 19 My NetTutor Tutorial Archive spas amas sue bespuaho atome tasse sattheeeires 24 Managing your Wallet teense ee eeeeteeeeeteeeeessaeettsaees 25 Introduction Thank you for choosing NetTutor You have taken the first step in obtaining the best online tutoring available NetTutor was created in 1996 by a team of math professors who wanted to give their students additional assistance online This user manual will help you to better understand how to get the most out of the NetTutor platform It is split into the various modes of tutoring we provide whether through live one on one interactions with a tutor or through submitting questions and essays
2. receive an email notification when a tutor finishes reviewing your paper To retrieve the reviewed paper come back to NetTutor click on the Paper Center and then click on the pdf icon Upload a Paper to NetTutor Proofed Papers 27027 Affirmative Action 2015 07 27 11 28 55 2015 07 27 11 30 12 Robert Veit 10 a 21 Understanding the Tutor s Feedback The first page of the review is the tutor s feedback summary Here the tutor will let you know what you did well and what improvements you need to make This is also where the tutor will address the two areas you selected when submitting your paper An example is provided below P WorldWideWhiteboard Proofed Paper ntp19906 Wed Apr 29 11 19 24 EDT 2015 page 1 2 Paper Title An Unforgettable Day No of Pages 1 page Paper Style MLA Paper Type Descriptive Taken English Yes English as Second Language No Feedback Areas Sentence Structure Grammar amp Mechanics Paper Goals Need help with this descriptive essay Proofing Summary Hello Chloe Thank you for submitting your descriptive essay to NetTutor I m Jonathan your reviewer today Strengths Your description truly shows what makes this day unforgettable The descriptive imagery and sensory details help your readers to visualize the setting of this event The reactions are described in such a way that your readers can easily relate to the individuals expenencing the event Suggestions Most of the issues
3. the Ask NetTutor option You will be redirected to a page where you can see your position in line and view a video with instructions for asking a question in NetTutor gt 6 Net Tutor Online Tutoring Service Jerimiah Wilton O users ahead of you CONNECT ENGAGE LEARN Please wait for your tutor ntr iee id Jaaa Tee Hels mad weirems to erT ater Mow com help you oder When a tutor brings you into a tutorial session you will hear a cowbell to let you know that your tutorial session has begun 16 NetTutor Q amp A Center The Q amp A Question and Answer Center allows you to submit your questions to a tutor and retrieve the tutor s response at a later time This option is always available and you can always submit your question To begin select the NetTutor Q amp A Center option Ask NetTutor Tutors a New Question 17 This will open the WorldWideWhiteboard Type your problem any work or initial thoughts related to solving the problem and any specific questions you may have When finished click on the submit button located in the bottom left corner of the WorldWideWhiteboard Submit Your Work to Server Tip When submitting your question show as much work as possible so the tutor knows what you have done so far and where you are getting stuck The tutor will guide you through the process of solving a problem and answer questions you have but the tutor will not provide the answer for yo
4. Live Tutoring Schedule To view the live tutoring schedule for the currently selected group click on the calendar icon on the NetTutor Dashboard header bar A popup window showing the times that a live tutor is available for the currently selected group NetTutor Economics Tutor will open 1 Netlutor Live 1 to 1 Tutoring Schedule Eastern New York Time Sunday 00 00 00 24 00 00 Monday 00 00 00 24 00 00 Tuesday 00 00 00 24 00 00 Wednesday 00 00 00 24 00 00 Thursday 00 00 00 24 00 00 Friday 00 00 00 24 00 00 Saturday 00 00 00 24 00 00 It All displayed times are in Eastern Standard Time Updating your Account To update your account information click on the student icon located to the left of your name on the NetTutor Dashboard header bar Type in the new information and then click the Update Profile button to confirm these changes gt Jerimiah Wilton CT Please change my password as well Username First Name Last Name Full Name Email red bwed Accessibility C Check to turn on web accessibility mode Update Profile Overview of NetTutor Services Select the Ask NetTutor option to be connected with a live tutor If you do not have time to join a live session you can submit your question to the Q amp A Center Make sure to submit the full question and any work you have completed Once a tutor responds to your question y
5. an hear me if I speak into my usb microphone y Robert Veit Yup Go ahead and give it a try D Jerimiah Wilton K Oh that is really neat D ET yp 13 Toolbar The toolbar has options for putting text equations shapes images fractions and other items onto the whiteboard canvas There are also options for moving objects changing the color of your text and objects and highlighting objects If you click twice on the rectangle or ellipse icon you will be able to draw a filled in rectangle or ellipse Session Tools Keypad Fsize Fstyle Color Help 01 10 PY ry WorldWideWhiteboard gt lt Users 2 y BOWS Robert Veit Jv Jerimiah Wilton vis math NX x y O re E Type your message 14 Menu Bar The menu bar has a number of options you can save or print your session undo mistakes display symbol palettes or change your font size or color There is also a timer that helps you gauge the length of the session and undo and redo buttons 7 WorldWideWhiteboard 4 gt Users 2 y BOWS Robert Veit a Jv Jerimiah Wilton Jv nor TOJ Tip The redraw option found under Session on the menu bar refreshes the whiteboard canvas Occasionally when uploading an image the whiteboard canvas may not update Selecting the redraw option will update the whiteboard canvas 15 Ask NetTutor When you are ready to ask your question select
6. by clicking on the down arrow located next to the name of the group in the NetTutor Dashboard In the popup window you can change which group is active and if available use NetTutor access codes to add access to additional groups a ae Choose or add access to a different group class Add access to other classes via class access code NetTutor Economics Tutor NetTutor Paper Center amp Live Writing Tutor NetTutor Statistics Tutor Accessibility Enhanced Mode For users with visual impairments NetTutor offers an accessibility enhanced mode This mode is completely navigable with screen reader programs and allows such users to interact with tutors in live tutorial sessions To start the accessibility enhanced mode select the accessibility enhanced link on the NetTutor Dashboard header bar NetTutor Access Codes Your school or institution may provide you with a NetTutor access code These codes allow you to add a group to the list of groups for which you may receive tutoring To enter the access code click on the link icon on the NetTutor Dashboard header bar In the popup window that follows enter the access code you were given and click the Register button NetTutor Link to more classes Please Enter the access code class code below Access Code ooo oo oo You will now have access to the group associated with the access code you entered Viewing the
7. erimiah Wilton Email sample email gmail com Have you taken an English course Yes Y Paper Style Chicago v Is English your second language No Y Paper Type Persuasive Argumentative Y Due Date 07 31 2015 ea Describe the assignment and the Writine Goals you would like I need help developing arguments against Si the counterarguments to my position I the tutor to help yon with also need help with formatting citations no more than 300 Characters Required Length 10 pages Choose two areas Topic Development Sentence Structure for specific feedback Focus Thesis Statement Sentence Variety Organization Transitions amp Fluency Grammar amp Mechanics Paper Format Word Choice Citations amp References Paper name Affirmative Action Mile m POF Format Choose File No file chosen Please save your file in PDF format before subrutting Each field needs to be completed These fields help the tutor learn about your paper and your writing goals You need to select two areas for specific feedback In addition to general feedback about your paper the tutor will provide detailed feedback for those two selected areas When you have filled out the form click the Choose File button locate the paper on your computer and then click the Upload button Tip Make sure that you are uploading the correct version of your paper NetTutor only accepts papers in pdf format 20 Retrieving a Paper You will
8. f minutes then you have a limited number of NetTutor minutes These minutes can be used for live tutoring the Q amp A Center or the Paper Center If our example student with 20 minutes remaining submits an essay to the Paper Center and the tutor spends 15 minutes reviewing the essay then our example student will have 5 minutes remaining If you see 0 minutes and some positive number of sessions then you have a limited number of NetTutor sessions These sessions can be used for live tutoring the Q amp A Center or the Paper Center For example if a student has 4 sessions and submits an essay to the Paper Center then she will have 3 sessions remaining once the tutor reviews her essay Adding Sessions or Minutes Your school or institution may provide you with a token or PIN that can be used to add sessions or minutes to your account If so you should enter that token or PIN in the Your NetTutor Wallet window shown on the previous page Depending on your account you may also be able to purchase minutes or sessions If so you will see a list of available packages when you select the option to purchase a NetTutor package For example I would like to O Import a token Purchase a HetTutor product O 1 Hour of Tutoring Valid for 30 days 32 99 2 Hours of Tutoring Save 8 per hour valid for 60 days 49 99 CS Hours of Tutoring Save 13 per hour valid for 180 days 99 99 10 Hours of Tutoring Save 15 per hou
9. o a fused sentence could do was smile smile so big that it looked like someone glued her face still As they sat there Reconsider your word choice here This may not be conveying the idea you intended starin dreadfully at one another she was caught by surprised when her king gracefully kissed her She was stuck for a minute like she was in a fairytale the dolphins came jumping and singing out of See previous note on fused sentences Check the rest of the essay for this issue the water and the birds flew by singing in groups He grabbed her hands and they swiftly walk away the sun starts to set as if they were on a movie The marvelous crowd checred happily throwing big Try to reorganize this so your meaning is clearer Did the crowd cheer happily or did they throw the big bouquet happily bouquet of purple green and pink flowers into the air as they walked away happily ever after Remember the tutor will not rewrite sentences for you instead he or she will point out issues and provide guidance that you can use to make corrections In general the tutor will point out the first occurrence of each major issue It is up to you to look for similar issues throughout the rest of your paper The tutor may also use standard proofreading symbols A glossary of all the symbols used can be found by clicking here You can also ask a live tutor for clarification by selecting the Ask NetTutor option on your NetTutor Dashboard 23 My NetTut
10. or Tutorial Archive The My NetTutor Tutorial Archives is where you can view the live tutorial sessions you have completed To begin select the My NetTutor Tutorial Archive option for this group right now in queue 0 in progress 1 reviewed On the following page you can choose to view your session watch a video playback of your session or download your session as a pdf file 147079 ntt147079 Jerimiah Wilton 2015 07 24 09 58 14 2015 07 24 10 56 03 147119 ntt147119 Jerimiah Wilton 2015 07 24 13 19 36 2015 07 24 13 31 44 147122 ntt147122 Jerimiah Wilton 2015 07 24 13 31 55 2015 07 24 14 13 56 1 Video Playback If you want to ask a tutor further questions about an archived session you can drag and drop the pdf file onto the WorldWideWhiteboard during a live session Tip NetTutor works best in Mozilla Firefox and Google Chrome 24 Managing your Wallet Depending on your school institution or account you may see a wallet icon on the NetTutor Dashboard header bar Click on this wallet icon to open up the Your NetTutor Wallet window where you can view and manage your remaining sessions and tutoring time T ped Merton ut _ Add More to Your Wallet I would like to O Import a teken lt y RE Purchase a MetTutor product N O Use a PIN gift card or promotional code PROCEED f 25 If you see 0 sessions and some positive number o
11. ou will receive an email notification Simply return to the Q amp A Center to retrieve the tutor s response You can submit your writing for review through the NetTutor Paper Center It doesn t need to be for an English Composition course our tutors can review any writing including lab reports technical writing and business reports Once a tutor has reviewed your writing you will receive an email notification Return to the NetTutor Paper Center to retrieve the tutor s review of your writing assignment You can play back previously completed live tutorial sessions and download pdf transcripts of these sessions through the My NetTutor Tutorial Archive 10 To log out of NetTutor bar Logging Out of NetTutor click on the power button located on the NetTutor Dashboard header 11 The WorldWideWhiteboard The WorldWideWhiteboard is the interface you will use to submit your question and to Interact with a tutor It has four areas the whiteboard canvas the chat box the toolbar and the menu bar Whiteboard Canvas The whiteboard canvas is where most of your interactions with the tutor will take place You can click on Text in the top left hand corner of the toolbar and then type your question in the typing field When you are finished press the Enter or Return key Session Tools Keypad Fsize Fstyle Color Help WorldWideWhiteboard 4 gt lt Users 2 This is the whiteboard canvas In this area you p
12. r valid for 1 year 179 99 O Use a PIN gift card or promotional code PROCEED To continue purchasing tutoring time select the package you wish to purchase and click the PROCEED button Tutoring can be purchased using an electronic check a credit card or a debit card 26
13. to a tutor via our Q amp A Center or Paper Center NetTutor Dashboard and Header Bar The NetTutor Dashboard is where you can access the various services offered by NetTutor update your account information view the schedule for live tutoring review your archived sessions and retrieve reviewed papers and Q amp A Center responses NetT utor Dashboard Header Bar Contacting Customer Service Customer Support Request Link If you need to contact Customer Service you can do so by clicking the Customer Support Request link at the bottom of the NetTutor Dashboard Emailing Customer Service You can also email customer service at any time at support link systems com When submitting a request by email please be as specific as possible include your full name the name of the school or institution at which you are enrolled your username and a description of the issue you are experiencing Calling Customer Service Customer service is available by phone Monday through Friday 9 00 AM to 5 30 PM EST The phone number is 1 813 674 0660 x204 Managing Multiple Groups If you belong to multiple NetTutor groups you will see a list of groups each time you login Please click on a group to receive tutoring in that area NetTutor Economics Tutor NetTutor Statistics Tutor Select the group in which you wish to receive tutoring After selecting a group if you want to switch to a different group you can do so
14. u It is up to you to arrive at the answer yourself using the tutor s guidance Retrieving the Tutor s Response You will receive an email notification when a tutor responds to your question To retrieve the tutor s response come back to NetTutor click on the Q amp A Center and then click on the pdf icon Ask NetTutor Tutors a New Question Answered questions 2015 05 20 10 48 27 2015 05 20 10 48 27 ntq5132 Chloe Roberts 18 NetTutor Paper Center You can submit writing assignments through the Paper Center Tutors will provide feedback to help guide your revisions giving suggestions on topic development organization clarity grammar and sentence structure They will make comments to help you improve as a writer It is up to you to take the tutor s feedback and make any necessary changes the tutor will not correct sentences for you To begin select the NetTutor Paper Center option T 7 zS I E F T a 7 7 TE 1 Mlle F L D mp Les a F eT TF Witch g i Teo OF j CACETE OER Ee SN ar Har r he i Ell i iy fae oe i K M Ft eel Pete a aa a ane eee ee 4 eee ana FA ee eee ae On the following page select the Upload a Paper to NetTutor button Upload a Paper to NetTutor 19 This will open the NetTutor Paper Center Submission form NetTutor Paper Center Submission Form All fields are required for paper submission Click Upload when you are ready TN Your Name J
15. ut text equations subject specific symbols lines shapes Robert Veit images and a variety of other objects i Is this the circular flow model of the n Jerimiah Wilton Aao 0AA EE TOJ Tip Highlighted selections from documents and webpages can be dragged and dropped directly onto the whiteboard canvas This includes but is not limited to text hyperlinks html code MathML LaTeX and images In addition entire pdf files can be dragged and dropped directly onto the whiteboard canvas 12 Chat Box You can use the chat box to type messages like Could you please move to a new whiteboard page but you will find the whiteboard canvas more comfortable when interacting with a tutor on homework questions The hand icon allows you to raise your hand to get the attention of the tutor A green checkmark in the write and chat columns means that you have permission to write on the whiteboard canvas and in the chat box When available the tutor Can give you permission to turn on audio This allows you to use a microphone to converse with the tutor The tutor can hear you when you see a loudspeaker icon in the audio column of the row containing your name Session Tools Keypad Fsize Fstyle Color Help 02 50 WorldWideWhiteboard gt lt ES TEXT Bat HTML You can use this chat box to send quick messages Jerimiah Wilton math I see a loudspeaker in the row containing my ES name Does that mean you c
16. with grammar and mechanics are with wording When you carefully reread the essay make sure your word choice is appropriate for the surrounding context This should help you avoid issues such as unclear pronoun reference or misused wording Also be on the lookout for typographical issues such as errors in spacing The majority of the issues are with sentence structure Review how to identify and appropriately separate independent clauses which is a complete thought that can stand alone as a sentence This should help you avoid issues with comma splices and fused sentences To better help your sentences pacing use commas to separate introductory and other nonessential phrases from the main portion of sentences such as the two commas in this sentence you are reading right now The first few instances of most issues are highlighted and suggestions for corrections to be made are given where possible Please use other writing resources as well as the given suggestions for corrections to help make revisions and improve your writing As always feel free to join a Live Tutoring Session with a tutor to receive immediate feedback on any additional questions you may have including any questions you may have on the review of this paper Keep up the good work and thanks for using NetTutor 22 On the remaining pages the tutor will provide comments and suggestions An example is shown below Combining independent clauses with nothing in between leads t

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