Network troubleshooting flow for problems with LAN distribution Ver
Contents
1. How to set IP address exceptions for Proxy server in IE Click Advanced in LAN setting in IE Key in IP address of Player in the Exceptions field Local Area Network LAN Settings ai Proxy Settings Automatic configuration Servers Automatic configuration may override manual settings To ensure he Type Proxy address to use use of manual settings disable automatic configuration Automatically detect settings HTTP proxy Secure C Use automatic configuration script ance FTP Gopher Proxy server Socks Use a proxy server For your LAN These settings will not app dial up or VPN connections Use the same proxy server For all protocols Address proxy Port 80 l Exceptions C Bypass proxy server For local addresses Do not use proxy server for addresses beginning with aS ieee 192 168 0 2 Use semicolons to separate entries C How to connect to the WEB server in Player User name password screen Connect to 192 168 0 2 1 Startup the Internet Explorer on the computer and input the Static IP address set in the la authoring software after the http in the address bar fe Media Player Setting Windows In Lene rman E telat at Jv E http 19216802 sere _ eetember iy passan 2 If the user name and password screen are displayed input the user name default and password 0000 3 C2. MP 01 SB LOO8KU Network troubleshooting flow for problems with LAN distribution vso First check the distribution window below Blue progressive bar does not appear Wistribution Statue g I IIG Yes Jump to 1 on next page Panel 02 Normal Distributor Stop iF Yes gt Jump to 2 on next page Panel 0z Normal Distributor Send PlaverContral 400sPS wrm 17 ab Byte 2 5hwiBvte f 17 Gh Byte ee Blue bar progresses to the right edge and then normal end message is displayed Wistribution Statue Yes Distribution is completed successfully Check a oa gt new program by using the Preview function in Panel 02 Normal Giztibuton OSD of Media Player TT tT TTT TTT TT ET ttt Send FlaverCantrol ADOP wrw 17 6PM Byte 1 Note Player Media Player Check the DHCP setting 1 Check if the IP address of Player is set in NETWORK in OSD If IP 0 0 0 0 it is not set Check DHCP server setting DHCP Player IP address is fixed 2 Check if the IP address of PC is set in the network setting of PC Or it is set using DHCP a 3 Using a WEB browser check if the media player name of the Player is set 4 Check if the media player name in panel property on the panel management menu of Authoring software is the same as that of the Player Fixed IP OK Check IP address and Netmask of both PC and Player 1 Host address the last number needs to be unique and Network address first three numbers need
3. e and try distribution again 2 Proxy server is set in IE gt Go back to the previous step Can b d aJe SPS Ne 3 Check if the Player IP address is overlapping with that of other device Disable your security software and try distribution again o Your security software blocks the distribution of Authoring software One of the followings might cause this issue Distribution succeeds 1 FTP protocol or the FTP communication port might be blocked gt Change the setting of security software to unblock FIP communication 2 Service program SpSv exe SndSrv exe of Authoring software is blocked gt Change the setting of security software to unblock it SpSv exe SndSrv exe Unsolved Unsolved Call support center Appendix 1 A How to check Proxy server setting of Internet Explorer IE 1 Open Tools of IE gt Internet options Local Area Network LAN Settings gt Connections gt LAN settings Automatic configuration o Automatic configuration may override manual settings To ensure the If it is checked and an address is set Proxy server is enabled use of manual settings disable automatic configuration Automatically detect settings d Use automatic configuration script Proxy server a proxy server for your LAN These settings will not apply to di Al up or YPN connections Address proxy Ip f BypasS proxy server for local addresses B
4. onfirm that the setting screen is displayed WEB setting screen NOTE Media Player Setting The Media Player setting can be confirmed on the WEB setting screen caters Cee dei toy The a vet CAUTION Papa It may not be properly displayed on a browser other than Internet Explorer a ee Devica Hame Dare Ha frente 3 Finmware Version Lirain Yaan vaN Kerol erci VAT Lorde Yapon Vi OU Viren 445 Storage Info Free 1 GO Paci Sis ll 3 Web Version ered or vi 2 02T Load Defaurt Factory Nensi Appendix 2 lt Reference gt lt MP 01 SB LOO8KU LAN specifications for Distribution gt 1 Protocol HTTP for Player control and FTP passive mode for file distribution 2 Port No WHttp protocol source PC port no arbitrary port number 1024 to 65535 Destination MP 01 port no 80H ETP protocol eFor FTP Control source PC port no arbitrary port number 1024 to 65535 Destination MP 01 port no 21H eFor FIP data source PC port no arbitrary port number 1024 to 65535 Destination MP 01 port no arbitrary port number 1024 to 65535 PG MP 01 SB LOO8KU port 1024 to 65535 port 80 Http Http server Player control port 1024 to 65535 port 21 FIP server a port 1024 to 65535 port 1024 to 65535
5. s to be the same NG Ex OK PC 192 168 0 10 Player 192 168 0 2 gt Set correct value Try distribution again NG PC 192 168 1 10 Player 192 168 0 2 2 Check the Netmask setting Ex 255 255 255 0 OK a Key in the following from a command prompt Ping IP No connection between PC and Player address of Player Check the following Ping test is checked gt Ex C gt Ping 192 168 0 2 1 LAN cable connection Refer to Troubleshooting Using Ping command to 2 Network setting for Player and PC conduct a LAN connection test in Player User s manual 2 If the two IP addresses are overlapping 4 If there is a hub or a router between PC and Player remove 2 gt yes the PC and the Player from the LAN and connect them directly with a LAN cable and then try again Proxy used Check Proxy server setting in Internet Explorer IE gt Disable Proxy or set IP address of Player in Try distribut l i ean ry distribution again IE tools gt Internet options gt Connections gt LAN settings Refer to appendix 1 A Exceptions for Proxy server refer to appendix 1 B Remove check mark of Proxy server Proxy not used Cannot be opened Check if the WEB server in Player can be opened in IE of PC refer to appendix 1 C gt Check the following 1 Your security software such as a firewall blocks Http protocol or port 80 gt Disable the security softwar
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