USER MANUAL JPSEWT final
Contents
1. gm i EHEFHUM QUALITS i Paar ees EE E cy Quen PFIEPT elect ical Toe Laber Ope OF toy Model Year Type OF uar Repar Gates Fron Fron uid Gale Fron Fror 20057 12 D Dom Deam org orsa Car 8 Truct LAGLO AF Acted mia QD mare 153 vebacia 0j Perfor 6i cie F0 eti ke ILI mn Hold dran ChE iba y To zara ct ua Berk wn Query m me ltl E 1 cre al eeb E f Hote OND E OFC and MOT Cz Inge operators ren be used cresie a Sun AR Trea lor oar mro ey SEL Report By List Selected Items Lop Level 10 Digit Add lt Remove Description will be provided for the last Report item selected Maximum of Five items may be selected Report By query rule will be cleared if list changed Lop Level 10 Digit After entering parameters use the tabs at the top of the window to request a report Advanced Report Parameters Vehicle Rules amp fmzPT BH Lop Rules fg 08 Other Rules Combination Rules Vehicle Links Lop Links Other Links Combination Links2. vza 56713 TOLEA T amalin Ar 7 kumer 20030411 aS enon E HEA 003 4 M Acar T SEEMEIT Er Tmuxam 3274 2002 1 1 2 A pemer xor orme res emg 22 i aih scervzecTaTep7282 sp ha a Internet Explorer will open the following window Selecting Open this file from its current location will automatically open the text file with an application defined by the user and append a csv file extension File Download P Y ou have chosen to download file from this location amp quality agip gir WisS ervlet from clwdsdv3 cldc chrysler What would you like to do with this file Open this file from its current location Save this file to disk v Always ask before opening this type of file Cancel More Info Selecting Save this to disk initially will simply save the data as a html file to the user defined folder location and make the file contents useless Note Due to an IE bug you may be prompted up to three times with the above window when attempting to open the file Also if opting to save the data to a file select Open this file from its current location the first time the above window appears The second time the window appears IE will properly save the data 19 8 1 2003 Early Warranty Tracking Advanced Reports In most cases a
3. The text graphics and all other contents on this site are copyright 2002 DaimlerChrysler Corporation All rights reserved 29 8 1 2003
4. 17 Fia id 28 DSC 10 Fan i1 1050001 nona 1o 11 LOR PET RIE TIGH Duzscrigrion 2001 26 C Ma Descrigrkon anii Hin 1 Desscrgion eric 1 1 iio Cresco pami 0 Desscrirbon jMn 1 01 Ho Deescriiicn 1 UT hor Descririon 1020807111 luc 1 Dd J 1 1 EAN URE DESCSIETION Pastner Cracted FC BLE MeRRATIVE isang i BATTERY FAILED TEST IER Mo Eva Mo Descripion EN Dres eripi E LIC BLE ARATE BLE eR RAT Ye MEG BATTERY FAILED 54 Lacones HERRATIVE Me Descrilon E amp TTERY FAILED TEST Esti The basic EWT 10 digit Frequency Report contains the fields shown above However additional fields may be included by selecting them from the Report By List window Additionally each column heading that s listed and underlined can be sorted by simply clicking on the colu
5. Built Dt Date the vehicle was built J status Built OK Engbit Identifies when the engine was built MIS Months in Service Calculated by subtracting the sold date from the repair date and converting the result into months MOP Month of Production The numeric value of the month of the year the vehicle was built based on month of launch for a particular vehicle Generally speaking August 1 Bid Mth The numeric value of the actual month of the year the vehicle was built A link providing access to the Quality Narrative Analyzer QNA 15 also available at the LOP level or for the VINS displayed in a Claims listing For example the result set on the next page was displayed when a search was performed on 2003 PT Cruisers in zone 42 that had an 080801 10UC repair 15 8 1 2003 Early Warranty Tracking FL WIS bet Report Brit erect Enplorer by Dx Ak IE 1 E31 s FE averia dem urs sunt Actress Fes tice ck chrysler comer ve vua Googk w ET Hop Hore Pol bd a c Advanced R MS Cheer PA Chime Benni May iud DETROIT 427 Jab 1 20608 B Fora Chafee 4 Tm AEDI HO REPAILDT VM E ASSEMBLY PLANT MILEAGE BULT OT EHGEL
6. New Features The following are some of the new items the web based application has over the previous mainframe system Ability to pass parameters between a frequency report and a claims report Access to Canadian Mexican and International claims as well as US Domestic Share parameters with WIS Warranty Information System and vice versa Greater interoperability with WIS GCS and QNA Similar feel and look as WIS Markets can be combined to generate a Global warranty metric All Product Teams can be combined to generate a corporate total metric Corporate Body Models are available for queries as are the ones used in WIS Underlined column headings can be sorted by a click of the mouse Component Typing has been changed to represent vehicle populations This will allow generating multiple Component Type queries on a specific LOP Commodity Director has been added to group supplier responsible warranty based on the type of comporents Part Numbers associated with LOP activity are available on frequency reports Downloading is more stabilized Data extraction has been improved with a new Export feature The format for exported data is now user defined and comparable to WIS Advanced Reporting is available allowing for parameters to be saved shared and re used on demand or scheduled for periodic runs 2 8 1 2003 Early Warranty Tracking Logon Procedures EWT like WIS is accessed using either Internet Explor
7. 1 ERO 22 homn 2515215 Bz138201 142 s Ept ristis EEFT Hui elume Advanced Pupariz n CT 57 LOLES NORTH n ler Loos NORTH Tell 2002 02 24 Inca Spp STE 341 1020219 1DHH aSa TALKA 1 1 DODGE CITY EE LOURS norm cn cmo jT LOLs NORTH DODGE Tyre 5 22020 J513 200 1 2 3 9001 09 08 3 2002 12 16 2002 0315 3 2003 07 06 3 2002 12 18 2002 03 14 ET anm 10 8 a 22 gag ao 22 cager pesa ETCS Bon Boe EZE 1D7HLESD4 245540 ET LOUS MORTH I 22 Goon nos tae 5 124 2002 10 28 Zone Business Center Two character code that identifies the locale the repair 15 made Dir 3174 2002 11 12 15 2002 11 20 ate dirt duree 225 23601 PELT mnm m3 202 0 JT Five character identifier for the dealer within a business center who performed the repair Claim This 15 the number of the claim containing information on a repair For a more in depth analysis of the repair and claim click on the red colored box containing the letters GCS This will connect you to the Global Claims System as seen in the following example when claim number W07724 was selected VIN 3C4FY48B2 3T533250 Desc 2003
8. CHRYSLER PT CRUISER 4DOOR Claims 079137 077476 073074 007724 PREPNY Claim Conditions Parts Labor 55 Totals Narratives Msg Codes Rpr Dir Vehicle Claim amp VIN Dealer Date Received Date Completed Odometer Currenc W07724 3 4 48 23 533250 1512 01 06 2003 01 07 2003 10 LOCAL 01 15 5 MsgCodes C Additional Info Message Codes Dealer C1512 HALIFAX CHRYSLER DODGE 1989 LTD Claim Information Claim Currency CAD Claim Number WO7724 Type W OwnerLasthName Vin 3CAFY48B23T533250 Service Advisor Odometer 10 Authorization No 548493 Date Received 01 06 2003 Claim Notes NO Continuation Prior Claim Number Date Completed 01 07 2003 In Service Date 03 07 2003 Condition Summary Condition Lop Description status Type Total Amount 1 Batiery Paid W Warranty 179 75 DC Calculated 206 72 Actual Expense 206 72 Dealer Submitted 206 72 14 8 1 2003 Early Warranty Tracking BDY MDL This column identifies the body style 2 door 4 door convertible etc LOPS Identifies the Labor Operation Number used for this repair FC Failure code describes the reason for failure Part NO List of replacing part number Repair Dt Date vehicle was repaired Vin The vehicle s 17 character vehicle identification number Assembly Plant Plant at which the vehicle was built Mileage Odometer miles when the failure occurred
9. Diamond Star 5 Family Vehicle 43 Performance Vehicle PY P Premium ehicle Small vehicle Hold down the Shift Ctrl key to select multiple items Truck D Fleet Retail Determine which type of sold vehicles to include by selecting All Fleet or Retail 6 8 1 2003 Early Warranty Tracking Market Determine which servicing market by selecting Markets or one of the specific servicing markets Multiple markets may be selected by holding the Shift or Ctrl key down while clicking on the various selections Product Team Determine which Product Teams to include Multiple Product Teams may be selected by holding the Shift or Ctrl key down while clicking on the various selections Query Rule Clear Rule Query Rule mH oe 4 REPORT BY SEL Inputs into the Query Rule fields allow the user to determine how detailed the metrics should be All fields currently active and underlined have pop up windows available to assist in the selection process The code and its description are available for all active Query Rule fields The following provides a brief description of each of the Query Rule fields PL Product Line PL RS DN WJ etc FM Family is the first two positions of the Corporate Body Model Code DN represents Durango PL represents Neon etc LN Line or Carline is the third position of the Corporate Body Model Code PC Price Class High Line Low
10. EWT Frequency Report and or an EWT Claims Report will achieve the reporting needs of the user When situations arise where it is not possible to extract data using these two reporting features the Advance Reports feature is available Examples of some reporting that requires the use of the Advance Reports includes but are not limited to e Combining multiple Query Rules e Excluding data e Reporting on a MIS other than the current system MIS Advanced Reports are accessed from the EWT Home Page The Advanced Reports command toggles between Standard Reports and the Advanced Reports EAT Hoe WE Horsa a Pi a Coo Escort tise UT Hui Wel Pojarni xb we 2 n A m Report System HO DATA Fi oni act inia Dr 246 4651 5 CUT Cuiparate Lever ear Dos Tr 78551 The tari graphics and all oihar contents ihis she ara 2002 CeamlerChrystor Corporation All mghts EJ ag 3hartrut to bnk enats WEG nnt Maart deo eI dp xm P ica Ld 1 35 manu i Turm sean to amp cocast did 2 3 PRI 20 8 1 2003 Early Warranty Tracking Jobs The Jobs tab function currently is not operational The Jobs tab contains data extracted from the system The first time the Advanced Reports
11. Line etc is the fourth position the Corporate Body Model Code BS Body Style 2 door 4 door Convertible etc is the last two positions of the Corporate Body Model Code AP Assembly Plant SHAP Toluca JNAP etc 7 8 1 2003 Early Warranty Tracking FG Functional Group is the Ist and 2nd positions of the labor operation code It defines the major categories Suspension Brakes Engine etc CG Component Group 15 the 3rd and 4th positions of the and is a sub category of the Functional Group A Component Group cannot be selected without first selecting a Functional Group CC Component Code is the 5th and 6th positions of the and is a sub category of the Component Group A Component Code cannot be selected without first selecting a FG CG combination OP Operation Code represents the 7th and 8th positions of the LOP and is a sub category of the Component Group An Operation Code cannot be selected without first selecting a FG CG CC combination FC Failure Code is the 9 and 10 characters of the LOP It simply describes the reason the warranty repair was done CTC Component Type Class identifies a class of vehicle components engines transmission wheels etc CT Component Type identifies the number of vehicles equipped with specific components 2 0L engine 45 transmission etc and the resulting metrics is then based on that population of vehicles CD Commodit
12. M PRONT OF VEH MORI CAU COR RECORD curs STITT TR HO START Tow TO PEGLEA CHF CURT ORI ETATEE THAT VEHICLE WILL OR COULD HOT VEHIF BT TIME DF 5 zer 230818 A Meo WRITE UP CAU JCOR CH EMP CUSTOMER STATES THAT VEHLELE WILL HD T che amp Hrcam START COLD HOT VERIFY aT TIME OF 10324 AAV COP YE ay I WAITE UP DAL FAILED L a4EITILISDdEdA DIES Borer Tes WILL HOT STAY EUHHIHG CHAROE BATTERY 2110200423218 21182 BOSE YI ZING 2 HD START TO DEALER CF CUSTOMER STATES THAT VEHICLE WILL HOT CASHEOR CUETOMER ETATES THOT THE VEHICLE WHER AUMAR G WILL NOT IDLE Sa Pe Teo POSES PUOL OLS cwparvenmporsrETET p START TD PERLEN AIG EO 43 5 GOAFYSABEITERSG D NOT START 21102 union ad Fi AOSTART Tow HEALER SEER CUSTOMER STATES THAT VEHCLE WILL EVER TURN OVER CUSTOMER STATES THAT THE i i APTA ESTE IBH 210020 AES E DOCS HOT LATCH PRDPERL 220332 eS Pe Te THIS IS TRAHE Cla THE TD TEN TO AHO FACH YAAD ZITIZSMMEZE1 JCHETSHREIZIZIZTH TEGTED VOLTAGE CHECKED Flies INSTALLED OD FUGE CP CUSTOMER STATE
13. feature is accessed the Jobs tab will be empty Each month the system is updated with new MIS data all users Jobs are deleted All Jobs have unique Job ID s Jid They are created when a Query is submitted against the database Refresh Refreshes the screen and updates the Status Resubmit Resubmits the selected Job against the database The Processing Start Date and e Processing End Date will update accordingly Abort Aborts cancels the processing of a selected Job Delete Deletes the selected Job LIMINCIZ EL HET3 LEF Chi pat Uis B Job 57 Pa LI Fur Eus 284 1 Liga Jobs tab to request ar Query tab to exit quarias John Schokora 317 22533 Product Problem amp Coni iT REesubmr Abort Deleje Dwner nies uc Feder Frequency ALL xj Sues E Salact Folder alaus bis Processing Stari Date Processing End iz n4 interni rier i On Demand Compleiad H 2103 07 171 DES 24 24 ACH 11 09 24 43 e OnDemand Completed B 2003 00 10 16 11 22 SOOT 10 45 14 32 The dext graphics and all oiher contents onihi ste are copyright 2002 DaimlerChrysler Cormoraron Al rights reserved 21 8 1 2003 Early Warranty Trac
14. All 4 LN PC BS AP Claim Type Warranty CC 87 OC 01 rc FGCGCC Mileage 0 999999 CD RP PN Repair Date IMKT ZN Sold Date PARMSRB Build Date Added Date 12 01 2002 07 02 2003 Fleet Retail All Fleet amp Retail Market All Markets 100 Product Team All Corporate Car amp Truck Advanced Report Parameters Vehicle Rules Lop Rules Other Rules Combination Rules Vehicle Links Lop Links Other Links Combination Links The text graphics and all other contents on this site are copyright 2002 DaimlerChrysler Corporation All rights reserved 13 8 1 2003 Early Warranty Tracking Explanation of EWT Claims Report results X 57 Ja ee DEFHIR TALITTEN Cheer Rapor B Hery Heres s Fred Pee Cms BHenmery fete Cem y aye DLA meum ors parue aream nr yy Em z3 REF banaa y za ons 05 m pas so leggy Marsa EES 22 63911 ware Es 2 14 875 cum EC 2 Barn EXE Denon OOH 10 Men 2002 00 25 10 PCS IF 30021348 SAF v ABERISTASEA 2H 1005 01 22 inanes citani 10 2003 01 22 I D2HLIIBM ELE ZEN a vd ioa anassen 1002 04 i 1DTHLI ETSSS
15. DAIMLERCHRYSLER a EWT Home a WIS Home Pri i a Contact Use Help Search the Web am aec 15 Early SM Warranty 2 racking system USER MANUAL 8 1 2003 Table of Contents roduc ae 1 New 2 3 lan Oil S EN NT RR 4 CH 4 Pukl mc Cc E 4 NOW ANCCO ete sis agen ita ve gto HU RUDES 4 EWT Pameto Cnr 4 Query RUE 7 Explanation of EWT Frequency Report results 10 dosed acon 18 EDOTT 19 A EER DO KC doeet 20 JODS 2 dul NOT UNT 22 Bod 23 RUGS 24 a talit 21 Per Online Ouebie Son ODS 28 2 8 1 2003 Early Warranty Tracking Introduction Ear
16. S THE VEHICLE BILL HOT START TeSRISPOETATICM SUBLET TOI OF CUSTOMERS 1 PBT Se AA JJA 124 os VEHICLE cal CORY Rapor i 4 4 gt E amp L Save Search Repo Pot Piper Oar Al 17 8 1 2003 Early Warranty Tracking Printing To print data generated from EWT queries first select the Print command the EWT title bar This opens a new browser window with the data in a print preview mode Dats Thag dhi 3 2009 1010733 LEANRS DEFECT CH an 71308000 LIC Treen Som Sain Gort el Trent 213085001 LC MARAE 0I Bb cori aces tri Franz d a caia Ped 2d CHECK BR Her ACE CHAE INL Total Cone 11 Once the new browser is launched with the data a print preview use the browser s print command to send the data to a user defined printer or file Enplorer peered irr WAS SI ELE 2 4 MEUM metes 5 com ded 2 121 unis I TE oo Google 9E B Bel Deeper Gala Thiougn Eras 2263 Tratar Sole ond 3 20 3 Tota Frequency di 23 1 48 EDT eps Cheesder Goes Repaid ME Line CRIP TEH ar Garb
17. Servite pe eie WOR SVR pida EF Treg AO START PEALER Sie TTI 24142 ee A ee HO START Tow TO BEALER 2119208135218 21182 DIZZGDOS 2Cc3PrETITETTDTI HO START Tore BEALER 2410203 021810 23381 02 17 2002 AAEE HD START TO DEALER 234HzIMIZDAT 4H z31H2 OOo Cor ee ee HD START TO DEALER at up E io oe ELIT LET 16 8 1 2003 Early Warranty Tracking When the QNA link in the VIN column is selected all narratives on record for the VINS listed will be displayed as shown below This option should be used only when dealing with a rather small quantity of VINS As you can see the original 5 VINS now produced 17 narratives E ain Hora GAR Hera Peed Core Lo Search Res s pt ge Assat 17 QuirkPureigalian ase Disi a wit iar Debs WIH Service hlarrafwa pride CUR TORR ETG TES THE SERIE EHDIHE BOOM LICHT COME ON HEY HE Te TES THE CANIT qai RED Sa re eT ee ei RUHHEE OF ATA fl Type a PEATE 11185 ZCBPIenmPSIHIiTUI HD START Tow DEALER FISSION I DAZENZDOS SS cHamaen BATTERY ALL OH CUST POR
18. Spec ID Copy from uery Spec ID 26 8 1 2003 Early Warranty Tracking Scheduler The Scheduler tab function currently is not operational Once a Query has been defined it can either be saved and a Query ID will be assigned or it can be submitted creating a Query ID and a Job ID Save Saves the Query and assigns a unique Qid Submit Saves the the Query and creates a J ob ID with the data extracted from the database UNL MONEYS LEF EAT Hone a MTS Horea a 101 Conde 8 m Jn DWT m Tally bras Shanim 2 We Jobs tab to request report or Gueny tab To edil quenes corr Scho Bi FEX Product Problam Aral ac Gd Query Fal nr Frequency Statum Schedule kate Submit E ate r1 Al FH Engine DS submited 2001 01 01 2000 00 11 00 00 00 53 40 16 Job ID Mama John Dopadment 31722533 Query Nama inanar x Heyy nee Frequency parara Descriplien jay problem FTP Sito hea PIF Ste Expert Combos ues Excort Conros The ieri graphics and all mher content on This ste are copyngh 2002 OaimlerChrysler Copart Al reserved Query Name Allows the Query Name to be modified Folder To keep Queries organized Queries can be saved under different user defined folders Folder commands include New Rename and Delete F
19. T mor ELE MTH 42182 nt RDIFVBeBNNTETETIB Toukka 1 a 3z 22 ma purse Er TAURO l 41246 ya ERN ELLE laze a ra mHz aroraa 1 ponams AS Ls ul 42 gu TI 10 r3 2003 04 E CEF BGB OSTEO 1 curis 42 ate oer rz oenn saei scicesestareoens Tours if T Em 3 m Sadani Report Parameters lagged Veer Ad Dam Typa Franky himga 0 Fes cir Daia Date Edd Date Coded Debe 124 172000 00 AH 20 Fiet Feini 22 Piet E Merket Ad Pract Corporate 5 Truck An cec Hopoi Farameters es Lop rules Haar Pula Corbin gl an Miz ane Linc Lini her Links oration Linker When the QNA link in the LOP column is selected just those lops for the VINS listed will be displayed as shown below This option should be used prudently when dealing with a large quantity records E ORDERS SEANRLH RESURLTS Mir rixa pt prevede d br LEX ITAS LE Cis Hore s TTE la Ek an rimi Law Hall A o ou z F MEE gx mud dr NHxnd i Search ming pras HE a1 5 Did Haslgalian gt Cribs bos Type esos Desir piar Dara
20. aimlerChrysler Comaratian Al nights rerem Build Volume Advanced Reports Selecting Parameters and producing a build volume report is similar to the Build Volume option available in EWT Options will be limited based on the Parameters and Rules defined in the Query used to generate the Job All expense parameters will be ignored MERIC S 1 EAT Hore AE Hone Burg LES lise Hog f d CM uml _ TV V EXL HH RO EPRERm z c ERIT Guid Yelime Addagcrd Reports Medel Wear Consors Model TEE Td Kanada C B riternetion a i iM Sold Sale 31 Bed Sole From ee B PR ef mf ef After entenre parameters use the tabs at the top of the window to request a report The 1uxi graphics and all mhaor contents pn ihiz ste am capunghi 3002 OaimlerChrysler Comaration Al nghts reserved 28 8 1 2003 Early Warranty Tracking Frequency and or Claims Report Advanced Reports Selecting Parameters and producing a Frequency Report or a Claims Report is similar to the Frequency optionavailable in EWT Options will be limited based on the Parameters and Rules defined in the Query used to generate the Job Daa CATES On EAT Hoe Ho a Pe a 5 XI Tes aam JUUN B Wilt amp
21. arung weiter unten auf dieser Seite Supplier Confidentiality Agreement DaimlerChrysler DCX has granted your company limited permission to access its network to facilitate the flow of information between DCX and your company solely for the purpose of facilitating what your company does for DCX This permission extends only to employees of your company who have been expressly authorized by your company to access the DCX network All information and content on the DCX network is the confidential and proprietary property of DCX and you are not to disclose it to other employees of your company except those authorized by your company or to anyone outside your company You may have access to information on components that are supplied by others this information as well as any other information accessed 1s not to be used in a way detrimental to DCX or its suppliers This agreement does not apply to any information or content that you can show was made public by DCX Accept Decline Copyright 2001 DaimlerChrysler 3 8 1 2003 Early Warranty Tracking EWT Features Once logged in the WIS Home page will appear To toggle between WIS amp EWT homepages select your choice EWT Home from the top option line Dara i Heres 4 DU Conis Ure HHp S hy Volume Adsancnd Reports LM at E n i n 2g Pope ATT Sue ay arranty t rack itis Conta
22. data driven by the system The model years offered as selections will be determined by the model years contained in the database Select specific years or all 5 8 1 2003 Early Warranty Tracking Claim Criteria Definition Mileage From o Tao 95 Repair Date Fram PA Sold Date From Build Date From Added Date From 2002 11 01 2003 06 23 Mileage Enter a To and or From range if required Otherwise the defaults will automatically create an all inclusive range Claim Type Select the type of claims to be reported Warranty W Transportation T Safety S or Policy P As with all selection windows in EWT multiple choices can be selected by holding the Shift or Ctrl key down while clicking on the various selections Repair Date If required enter the desired date ranges in YY YY MM DD format sold Date If required enter the desired date ranges in YY YY MM DD format Build Date If required enter the desired date ranges in Y YY Y MM DD format Added Date If required enter the desired date ranges in Y YY Y MM DD format Fleet Retail Determine which type of sold vehicles to include by selecting AII Fleet or Retail Vehicle Population Definition FleetRetai EYE NET Service Market I Markets i Product Team ET Corporate Car amp Truck ia Corporate Car amp Truck legs Imports A C E Dc P Activity Vehicle
23. e Rules during the Query definition process The fields contained in each section are the same as those used in Standard Reporting Each field will allow multiple codes separated by commas and will accommodate up to 255 characters Save Saves the Query with the current defined Parameters and Rules Clear Clears all Rules field entries Reset Resets all Rules to the last saved Daren Ces EF EAT Hor a Ah Bur a ise J i val Ew Vierte Repos SHE Jara din Jobs tab ro request OF Query Lab edic garias Joann 117 22533 Poduri Problem Aral Conr Clear 2149 ALFEO Engine pi Dernand Suhmitlad 9001 01 01 aom recta 00 00 00 09 40 16 Ita 40 16 sen Folder Frequency Stat Schedule Date Dane Update Date Rasponsible inteinalio ad Plant Piar kot i Businasas Clear Reset Zoom Add Delete Combination Rules SALES Rule auery Name 1 Clear Reset Zoom ED eee The text graphics and all other contents on this site are copyright 2002 DaimlerChrysler Corporation All rights reserved mn a fos Local intranet 24 8 1 2003 Early Warranty Tracking Inputting Multiple Codes As mentioned each field can have multiple entries separated by a comma as illustrated in the following exa
24. eport below clicking on the Export command will begin the download process WAE i gt pem Conduct Ure Help M XC hone hene A i 4 EO Tl Ta Cain WET Gre BAT Chim Expert Date Three Hay 2501 rriet frais fone farearnh i SOS Report iar di EDT CLAIM pw ees n EL FC BART HO ASSEMBLY PLANT TOT Peeper cr n sc FvasEtcar sra E 4 Lu T EET Cd ABERAT EOTS TOLLE 1774 2003 12511 nme sae 20020214 08 811 20021002 i sa oem PET amen 71 4 8 ocam 1700 20030226 zone unser arven ocam r1 21 7 0 scam SERIO SETS TOLUCA Mc 2012 0 1 22 d 1 aas epa nis ES am n aaa
25. er or Netscape through the following URL http aqip02 appl chrysler com servlet com dcx quality aqip qir WisServlet Though Netscape M will work it is recommended that Internet Explorer M be used with web based corporate applications as it 1s the corporate standard Make sure that the IE software 1s at least version 5 5 or higher If not your DIA can easily update the PC s IE version through the LANDS Software Distribution web site http lands is chrysler com Upon accessing the WIS URL users will be prompted to input their mainframe T ID and password into the sign on window and click on the ACCEPT button DAIMLERCHRYSLER Member Login 9146 8 Fassword F7 on bye Accept button Eeden after entering THE uer name and password Haar you wil abide by all confidentiality ndes Por Damier Chrysler mrernal users this means the appbcabie niee for employees and other such as contractore with miemal user names For Suppers this meani you bare read and agree to the Supplier Coohdentidlity Agreement below Deutsch dem Ricken des Aecepr Bornee unten Sie dre und Page mor eiger ben haben besteetigen sx dass ae entsprechende Geheribeltungsserembarang pikari haben und Fuer inberne Anwender ist dez die Geheobabonesyeremnbarung in hran Anstellungsvertrag Fuer externe Beryizer we z B Liederanten xt diez de Crehegnhatungesveremb
26. hiem iat iori acii Ey vokai di ii Star 31 Ferd vehicle pe V ehicie PCR Frenin Vehicle 1 ehia d Truck hi ID van 1 AP Clear Rule FGCGCC Note AND 8 2 and NOT logical operators used to create combination CT rule For example EDZ EDVJ amp SB4 or SBA amp EDZ VVD9 ANQ REPORT BY SEL Report By List Selected Items Lop Level 10 Digit gt gt v Remove Remove Description will be provided for the last Report By item selected Maximum of Five items be selected Report By query rule will be cleared if list changed After entering parameters use the tabs at the top of the window to request a report Top Labor Ops Select the radio button for Top Labor Ops and enter the number of most frequently used labor operation numbers you d like to see displayed If you re interested in all labor operation numbers select the radio button and all lops used in repairs will be displayed Model Year Type Select the radio button to determine what Model Year will be defined as the Current year Corporate will screen the Vehicle Identification Number and determine the year based on the 10 character of the VIN Selecting the WIS option will use the model years as determine by the WIS system in special events such as early or late model year launches Model Year This option 15
27. king Queries The Queries tab contains user defined queries that are submitted against the database to extract data Queries are defined using the Parameters and Rules tab The Scheduler tab determines the submission frequency daily Saturday or On Demand for the query The first time the Advanced Reports feature 1s accessed the Queries tab will be empty All Queries have unique Query ID s Qid Qid s are assigned when a new Query is saved submitted against the database Dureri nrar EAT Home a AIS Hores a frid a Chi pota Cordect Uia 8 m ns J 1 j fm Told Siaa Hepner C x mee PORE Guam frees h r g Lisa Jobs tab to request a report or Guerny tab ta exit quenes sabia DES ua Head d Haee Hubuoh Falla Du T pi a Gintan AL aid Guerre Frequency Slatur Erhrduie Date Submit Cate Updede Dala 48 areg Eragina 18 Demand 001 0401 9 07 11 aro on Im a 18 re 4n 15 7143 inieripr Interior On Demand Submitted 2001 01 01 2003 17 11 2008 07 11 00 00 00 04 24 23 09 24 23 electrical Electrical n Demand Saved ann 2003 017 10 10 000000 ts 162307 The 1exl graphics and all ofher contents pn this ste are capunghi 2002 DaimlerCh
28. ly Warranty Tracking EWT is an extremely beneficial system in identifying vehicle launch problems and tracking warranty transportation and safety repair frequencies over time periods of as little as one day to the past 6 months based on the maintenance purge criteria of activity The information recorded in EWT is loaded nightly Tuesday through Saturday with Sunday and Monday data being combined and updated to EWT the next business day The system can generate summarized frequency reports to the 6 or 10 digit of the labor operation number and can be sorted at many different levels as well as detailed claim information on individual vehicles based on the user s parameters The system provides earlier access to warranty information than the WIS system However it does not provide the same level of statistical reliability since it does not take into account units produced product mix time lags between sold and build dates etc It does provide raw causal repair frequencies With the technological advancements in PC s and advent of the extranet intranet the latest version of EWT was developed as a web based application to work in unison and interact with WIS Warranty Information System GCS Global Claims System and QNA Quality Narrative Analyzer EWT 15 available to corporate employees and suppliers and 1s accessible with standard browser software such as Internet Explore and Netscape 1 8 1 2003 Early Warranty Tracking
29. m Hore a AE ga TE a Contact Ure Hep ET 7 3 Dupa Aaland Reports ua e 5 p AEN DM OFFA GMT Sue ama FT i 11 r Repo Prea Function Group an Chrysler Grom ut Bats May 2H 2 2003 Fapari NE B 21 36 Pea pem 14 Sermone 92 330 mas Select Switch malfunction 088087 from the description list Operation Code from the Next drop down window depress Go TTL cw o EMT Ha FT DUET Ot E Con TE Uis C E Rent By Prog Camponant Group A Chrysler Greg arribon Coed 1 lala Firnungh Say 2001 3002 i55 36 P EDT 11 253 15 uem 08H Eri 5 d Deectric Vcr Kies Tri g Gatch idolis OEBC T 5 an Doer Locking J 2271111 reiten Sec unity A rm Seer Lie 1 uz Ed witch EE per and eee Select Electrical Switch Swt Multifunc Test amp Replace 08808701 from the description list Failure Code from the Next drop down window and depress Go Fre rs Huic geyen reparis Cheyelar C
30. mn title As in WIS your report parameters will be displayed at the bottom of the report Sel Clicking on the Select radio button for one and or more rows will present detailed information on your choices when you click on the Claim tab An additional drill down feature will be explained next Freq This metrics represent the number of repair conditions performed based on your parameter entries Average Cost of Repair This 1s the result of simply dividing the total cost by the number of conditions Calculated results are rounded Total Cost Total cost 1s the total expense incurred by making repairs to the specific conditions identified by the Labor Op Code Labor Op Code This 6 or 10 digit entry identifies the repair 10 8 1 2003 Early Warranty Tracking FC The last two characters of a Labor Operation that describes the reason the repair was made LOP Description Nomenclature describing the Labor Operation N umber Failure Description Nomenclature describing the failure code FC Report By List and Selected Items drilling down Assuming we needed a Frequency Report by Functional Group for the PT family code our Query Rules and Report By criteria would appear as follows Query Rule BS Clear Rule 2 Fo FGCGCC 2 1 Note AND 8 OR NOT logical operators be used to create a combination j CT rule For example EDZ EDY amp SBA or SBA a
31. mp EDZ VD9 ANQ Report By List Selected Items Function Group Component Code walla Description will be provided for the last Report By item selected Operation Code f T Failure Code Maximum of Five items may be selected Report By query rule will be cleared if list changed Once the results are displayed drilling down through the various levels 1s accomplished by selecting a specific Functional Group code 08 and click on GO immediately to the left of the Next window which should contain Component Group the next logical level positions 3 and 4 of the LOP Lara m RGHETSLEK leve WE Horie Prii a ol eert Cerdik re Help e i 1 e T T DNT Bud Wolimoe amp Aduanen Sapori T M a EHE eT CHRP SUPA CUALITT SUITE z muram imira 1 Report Ey Pree Lon Levelt Chrysler roug componi Data Bey abs diy 2 2002 Cni i 23405 fel 21 81 21 B Cla Lap B5 TXXTB Er Combhr L zz 227 26 b elita BI 251m 14 Pus este 110 11 8 1 2003 Early Warranty Tracking Select Swt 0880 from the description list The next logical set of numbers in is the Component Code which appears in the Next window Click on L
32. mple Fields have a 255 character limit Exclude Checking the Exclude box excludes all data expense and sales if toggling between WIS amp EWT or only expense if in the EWT environment defined by the rule VEHICLE Rule New Query Select ice Component Component Rows Exclude i i Type Clase Type Select Row Use the Select Row box with the Clear or Delete command MEHICLE Rute New Query Select Fraduct Rows Exclude Line BR Zoom As each field can contain up to 255 characters the Zoom command allows viewing of selected field entries that extend beyond the normal field window Function Component Component Operation Group Sroup Code Code 01 02 05 06 08 05 06 07 0811 D 010205 06 08 10 15 Cancel 25 8 1 2003 Early Warranty Tracking Add The Add command in each Rule section can be used to insert additional rows Clicking on Add will open the following window In the box to the right of New rows input the number of additional rows desired and click on Advanced Reports Add Query Rule Mi sc E Advanced Rule Row Additions Men rows OK Cancel The pop up window can also be used to insert a Link from Query Spec ID or to Copy from Query Spec ID by inputting the Qid of the Query in the box to the right Advanced Rule Row Additions heu rows 1 Link from Guery
33. r one dani graphics sed all contents on this are CewmlerChrysler GConporation AMD righb resend Y Using the mouse click on the feature desired EWT Selecting this option will display a screen that will allow users to specify their selection criteria such as labor operation codes LOP Product Lines Assembly Plants etc Build Volume Displays data selection criteria and returns the number of vehicles built as determined by a status code J built OK Advanced Reports Allows users to customize their own reports and have them run on a scheduled or on demand basis EWT Parameter entry 4 8 1 2003 Early Warranty Tracking The following EWT Parameters screen allows the user to perform various frequency queries of the available warranty data and create reports that can be summarized to whatever levels are needed LAAT RULER L HRTSLER EMT Hora m E Ham Pind el m Escort Cordect line Hal _ 3 1 EXT Volume Advanced Pupurix E M E JDD S J EA GUALITE ra Bra s 1 i Tep Labor Opa C Tap Model Year 7 cornice Modes 20 Frrr b Raped Dait Fror Ce 2 Ai Can EE Mates pron Transp T Bum Damen Froni SONR fryn 2002 1101 14 Empire m Market 27 Prado Pe ee Canada i TT Ser E Truck inporkz Debs
34. requency On Demand will generate a Job when the Submit command 15 selected Monthly will generate a Job only when the system is updated with the next MIS load NOTE Only select Demand as the Saturday and Monthly features under consideration and not yet active Description Allows text input to describe the Query 27 8 1 2003 Early Warranty Tracking Performing Queries on Jobs Jobs are created from Queries and submitted against the database Performing queries on Job data is done from the Jobs tab When the Job Status states Completed select the Job by clicking its radio button Now the Build Volume Frequency or Claims reporting feature may be used to perform queries against the Job query spec DAME EAT Hoe FE Hore Bark Escort tise 8 Eee Repos nosset w Jobs tab ro request a report or Lory fab edit quarias Rates Resubmit Dele Feman 2 meme 4 John Schokora 117 22533 Product Problem Anal S43 9y Demand Competed a 2003 07 11 2003 77 11 03 38 43 lCemphted 18 2003 07 44 DE 24 4 20030741 09 24 43 2003 07 10 15 11 32 nm R inbenar i Ton lamand PT slucirical lon Demand 2003 07 10 15 11 22 The duxi graphics and all mhor cantent onihis ate copynghd 2002 O
35. ri Trenn pd Trend ofl Aaa LEG GA SET DEFECT Uc Aer Soin Gasbel Trans 21303000 VFEXIDALE MARMAT IT MEGNE E m n Trens Soleno 25 Trans i Tren erd e Frpl 219086012 CHECK EMOMESERY ICE ENGIHE BOON WL Tei epey Corta 7 Graad Tots Coste 1 400 Gerard Simard fle port Parameters Larout Papen uate Lolli Chin Ter Pamats CPV TEET oe 3 d d Acrabak HO Lasarjwk LIAA on vut Dale 1200 Ona DET PUMP MEE M All Fleet amp Reti IO 230 Product Taw Al Corporate Car B Truck ducsuan ced Parameters Wiel chs Lown Files Cher Corbin alion ules a Links fF hda C Omri Fae Lop Linke Saher Lindos C fi miae ere Combination Linka SE jl 1 12 Tha test graphics and all other contents on this zita are copyright E ice rc rrt seat 03 8 O G di eine Lane jooneni Mrmot is Tr erint meros 94 NE 18 8 1 2003 Early Warranty Tracking Export EWT data be downloaded into Comma Separated Value csv format file using the Export command on the EWT Title Bar Once a report is displayed such as the EWT Claims R
36. rom 11 17 Cems 7 401 Grand Total Coste ae 12 8 1 2003 Early Warranty Tracking Drilling down to the failure code is the lowest level of the LOP The following screen lists all of the Failure Codes the dealers selected as the reason why the Multifunction Switch was replaced LOP 08808701 Notice that the Standard Report Parameters are listed at the bottom of this query TUPUCHDCCOEDSTEEFEOECUTUETS Bud Volume ASeanebs Reports 1 Irt cg GML Sure Fired gure Fey Fenari Ey 1 Pree omm hg Comngren Ws Chrysler Tnm PAT Freq gzpnrl Deke Tiegh 20403 Fiscihrazad Deki Sui Mediae 1 Repirer SET IRI hiy 2 Papari B Fou or Comte s 88 22410 ELIT TURH SIGHAL DEFECT SHORTED 45 BER SELECTIORIDIEFECT CD OFEN 1 MO CANCEL ELIRHED CF BURNED OUT 145 LORDS STEJES DEFECT FCx 1 0 E al ae gh E CROSS OR E amp RL Y CANCEL HAzARD WAFERS DEFECT CDE WASHER FUNCTION DEFECT DU Total Frequency Counts 98 Grand Total Costs 7 903 Standard Report Parameters Model Year
37. rysler Comaration Al nghts reserved 22 8 1 2003 Early Warranty Tracking Parameters Similar to Standard Reports the Vehicles All or Sample Model Years Coverage Fleet Retail Market and Product Team s are selected during the Query definition process Note The only coverage available for selection in EWT is All Coverages A Darra CNTs LEE DAT Howe WG Heres a ror e Report e Donisi Herp 1 WT peii Vrae Deporte Pane We Jobs tab Eo request a report or Query tab ta edit quenes Jaen Srhokora 31722533 Product Proplam Aral Control Query Falder Frequency Status Schedale hate Engine TJ On Derrrand submited 20071 01411 L 1 SERE Webel cana a Hodal Yeere Coverage Aicoverspes 8 Peel Hori od Fal arbre i Fiunt FI E Copane Cur i Track ieee epora ELE P zi vahi cha iT Dianon Cz pen 3 Peri ormence Premium venie cL pl ruck Ei Hod dcemthe key while jo select mlipe Bene IO San 1 The jeri graphics and all oiher contents on his ate copyright S002 Daimler hresler Corporation Al rights reserved 23 8 1 2003 Early Warranty Tracking Rules Vehicle LOP and Other are the three active sections available to define th
38. y Director is a grouping of Responsible Plant codes RP Responsible Plant Huntsville McGraw Glass etc and all outside suppliers currently setup in WIS PN Part Numbers associated with specific LOP s The actual metric value is based on the LOP not the number of vehicles equipped the Part Number Therefore based on paid Dealer claim activity a specific LOP may have several Part Numbers associated with it This field will be activated as a future system enhancement 8 8 1 2003 Early Warranty Tracking IMKT International Market may represent a single country such as the USA or a group of countries such as Europe RGN Region Business Center represents a subset of the International Markets defined the IMKT field BC Business Center represents a subset of the IMKT RGN combination Report By List and Selected Items drilling down will be illustrated in the next section 9 8 1 2003 Early Warranty Tracking Explanation of EWT Frequency Report results Haire Heres Frid a ch amp LI Dandy Hai EWT Wel irus Adie Pepa F E 4 Frequency Report Prex ao nS China Pepi EU ar FRE 151 r im 6 sala ann iF 955 5 1321 p day 4321 5 8417 1 1 Bid m qiie 2570 com DESO 28
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