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1. 77 Logical STILAPRIEID 78 Edit User List Dialogue q nspd aiai 79 Template Dialogue E T A E E 80 Change Password DialoQueiiici ccsccacccectcdcssiecisecncs cactesesdccccendandcesceciedscccnedencczeseccsecanecaccocesdsoncasenncensesesdesiecsedateceedencreze 82 List of Errors Found in Questionnaire Dialogue cccccessesseeeseeseeseeseceeseeesseeseceeseeesseeseneeseesseeseseessonenseesenenees 82 Questionnaire with Fatal Errors at Import Dialogue eeeeeeeeeeeeeeennee nennen nennen nnn nn tnnn nnns nnns nnn nn 83 Logical Errors List Dialoge Ieri icraun scena usus fena nn rennen sna SE cuan secca nose Se YR ERE Ra Sn MA usce pas desada 83 Logical Rules Dlalogk e 1 inire re itae tte sandadedancencanatend sdaensdeceedencccadenste des sestecteesadasecnscenesace 84 Dialogue of installation of Palm application eeeeeeeeeeeeeeeeeeeeeee eene n nn nnnn nnn nnnn nnn th nnne nnns nnn n nain nnns nnn 85 Dialogue of template installation for Palm users eessesesseeseeeseeeene ee ennnn nnne nn nnnn nhanh nnne nnns atn n nas tn nnns nnn 87 Export Classifier to Text File Dialogue eseeeseeseeeeseeeeeeeeenne en eenn nennen nnn nnn n nnne nnns nina sai ta s
2. eeeeeeeeeeeenne nennen nennen sinn ants satis anna stis ainsi tns sinas inna 65 Dialogue reminding the user of the necessity to activate the program cccscccseeeeeeeeeeeeeeeeeeesseeeeeseneeeeeeeeeeee 66 Combine Questionnaire Arrays Dialogue esses enne nnnnnnnnn nnne natn sain nans s sins seins etna sensa inna 67 Jump for Yes No Type Dialogue i ineicieieceriiieeiii re ccatecc etit a easi cuan t cosa ne c kann Dc cua era REP esi RE aan dadada 68 Jump for Numeric Type Dialogue eeseeeeseseeeeeeeseeeeeennn nne nnnn nnn nnn anni ttai nnn n sss inn asas snas ssa nns sans nsa sn asas anna sas nas 69 Repeated data entry Dlalogue crei tienne ec esnie ctii haut inni a jasan nasa sme EH Sessa staid Xa seo Ex RR Ace sae a inm RaR Anc 70 Questionnaire DialOQue 70 PSJECTJUCJENPQEIDI 73 Array List DlalO Que iii 74 Template List Dialogue ce aAS 75 Register Activate Dialogues iiccc iccccieccnccssatccezsceciesencieiscccecatsccasanscesacenecesededcatoaecevaciecancencdveceseatenesevsttesencieesieaesssecenesace 76 Alternative Dialogue 76 Classifier DialOQUe
3. eecceeceere cene Lee ce entere ulna ceseetite cesuatie cesentie cesvatiecesentieceneateens 4 2 Applicability DigSee SURE renuit t unu nce nuin te ihn u eeu ARAARA RRUAR 6 3 Main functions DigSee SURE rtr rtu AAPEA KADERA R NANANA ENNS ERR Ede uRRR 6 TEMLDILI A e c 7 lir AA se 8 Marketing Research and Product Service Promotion esses nennen nnnn nnns nnn nenne nnn annes 8 Soclologicaltesearcl derniere iecit T exe een eaa 11 Inucni n e H 13 ERI IEPUI eee A 15 Contract Subcontracting Outsourcing services esses eene enne enn nenne nnn nnt n tenes nna inn sinn sans sinn nnn 17 State and public organisations social and municipal services ueeeeseeeeeeseseeeeneeeeennneen enne 19 ICHuur iicrtfp E EER M R 21 Transportatlon and Loglstlcs creer eint te eee reete crit dedderdsavedsdacececceyssdsueveseeere 22 Financial Services NIETO DILE LLLI 24 Any other lnidUstty noter taedet rie dnte eee nietos eret deeds 26 5 Desktop Notebook SURE features c c eceeceeeeeeeeeeeneeeeeeeneeessneeeeseeeseaeeeaneeceseeeseneeeaneeseeeenees 27 6 DesktopPC Notebook SURE Benefits c ccccceseesseeneeceeeeeeeeeseeeeeseeeseeeeeaneeseseeeseeese
4. Total items 39 e Item TextBox is formed automatically and contains a number of the current element Using the Program 81 e GoTo F2 Button F2 key allows one to pass directly to the necessary element A number of an element is set in Item TextBox while upon pressing Enter key the indicated element becomes current e Help F1 Button F1 key calls out this help file e Help on types Button calls out help section on Data types Name TextBox as shown in the above Figure text Question 1 is entered into this field contains the description of the element in an arbitrary textual form It can be a title of a field of the questionnaire or generally text of a question of the questionnaire It is obligatory to set this field e Comment TextBox as shown in the above Figure text Comment 1 is entered into this field can contain any comments to the question e Type GroupBox sets type of the answer defined by Data types e For any element it is possible to set the following parameters No answer allowed CheckBox answer is not obligatory for this element Copyable CheckBox answers will be replicated for the given element from one questionnaire in the other one at input e The remaining parameters are context sensitive Twice CheckBox answer to the given element will be requested twice for confirmation It is accessible to all types except for Radio Check Text CheckBox giving answer to the element it is
5. esseeseesesseeseseseeeeeeeenennn nennen nnnn neni nnns n stir nass nnns ssnin aeaiia sidat didasi taa 56 Select logical Rules Dialogue 2 02 c cacs2cciensiesenszeecsectecenccnccesceccesanenseseuccesseccvenseccasanaceesoncesezeceeeciecersatessanceessdeuerese 56 Select Array Dialogue 57 Select Array Export Dialog e 1 6 sactecendeceeendsicezsceciedscecnesencceesscdsesinccacaces stuecseanceuseseseestecseeatecsedancsene 58 Select Template Dialogue 1 urere eicere inet saaana nda rero sna a Puce cota sa ccasuonedecacececseecesccereesedecdaatcasenanerdss 59 Intervals Dialogue e 60 Alternatives MPEG 61 Dialogue of the array import from Palm eseeeseeseeesssseeeeeeeeeeeeeenn nennen nn nnn n nstnn nsns tnn n sas ta sns e nasa s ann nasa nsns san 62 Import Classifier from DBF Dialogue eeeeeeseeeeeeeeeeeneeee nnne nennen nennen nnns annt n asas nnns sss tn assa nnns sten snas sensn sean anna 62 Import Classifier from text file Dialogue eeeeeseeseeeseeeeeeeeeeeene eee nnnnn ne nnn nnne nnn nn nnnn nna tnn asina sait nnns sinn sss e nnn nana 63 Login Diao Que e 64 Questionnaire Array Import Dialogue
6. DigSee SURE Smart and versatile easy and mobile Our users anytime and anyplace eel SURE it is the right time and right place to fill in A uniform cost effective platform for the input of forms questionnaires and reports in the office and field conditions using a mobile solution DigSee SURE User s manual c DigSee Ltd DigSee SURE c DigSee Ltd DigSee SURE is an automation tool for operation with diverse questionnaires surveys or other forms and reports Do you need a uniform solution for the effective input of questionnaires forms and reports both in the office and in field You may want as well to cut your costs save resources improve productivity and efficiency of your employees to open new horizons for your business to monitor your field staff activity and to protect your investments in the state of the art technology If on top of all that you are looking for a pocket sized mobile solution that would be easily incorporated into your office technological processes then your choice is definitely DigSee Sure Digsee Sure 2000 2002 DigSee Ltd All rights reserved No parts of this work may be reproduced in any form or by any means graphic electronic or mechanical including photocopying recording taping or information storage and retrieval systems without the written permission of the publisher Products that are referred to in this document may be either trademarks and or regist
7. We can provide you with a cost effective solution suitable for your implementation in a few days which will give your workers in the field a possibility to reduce time of visit and give you means for dynamic monitoring of the market and control of your representatives work activity practically in the real time scale DigSee SURE will allow you to develop account forms and questionnaires in the central office and speedily transfer them to your field representative who may fill these directly during a meeting with customer Moreover the DigSee SURE solution will allow you Improvement of the efficiency of your workers in field due to optimisation of operating time with simultaneous quality improvement When having a business meeting with doctor your representative will have an opportunity to enter the data on efficiency of pharmaceutical materials drugs directly during this meeting thus reducing time of data input and processing During this meeting some materials and drugs will be transferred to the doctor for dissemination and the respective list checked in the representative s database Then a questionnaire designed for doctors or drugstores in order to evaluate efficiency of certain drugs or market demand can be filled in Finally a short report on the meeting conducted will be entered into a handheld Any result of the work activity of your representative can be recorded into his her PALM handheld speedily and effectively as an acco
8. 2000 2002 Digsee Ltd 30 DigSee Sure 1 7 1 8 e Using the import export capabilities it is possible to organise a multiuser work of remote workplaces departments In this case exchange of templates questionnaires can be provided by the use of floppy disks CDs e mail and other methods e Inthe case of increase in the number of users at your office it is possible to organise collective operation to process questionnaires in a local network or Intranet network of the company with a dedicated server where all the required information will be stored see Network SURE But the most productive and effective extension of the system is in our view its support of a true mobility The company DigSee has completed development of PALM SURE which is easily integrated with the office solution This version of the software is executed on compact and cost effective PALM handhelds which are much cheaper than desktop computers can be carried in a shirt pocket and allow your field staff to fill in questionnaire and forms in situ Moreover your remote representatives obtain the possibility to receive the updated forms as well as to transmit their filled questionnaires to the office remotely through a modem or GSM GPRS connection or even via the Internet network Network Sure Features The network version DigSee SURE has been designed for multiuser input of questionnaires from several workplaces in a local network as we
9. Array List Work with a list of questionnaire arrays by means of Array list Dialogue Array Combine Merging questionnaire arrays by means of Combine questionnaire arrays Dialogue Array Recheck L Checking particular questionnaire array It is necessary to select a questionnaire array by means of Select array Dialogue The check procedure is started and upon its completion the report of information on the number of checked questionnaire and retrieved questionnaire with errors is given Array Print error log Questionnaire array is checked in compliance with all logical rules Formation and print out of the report on the retrieved questionnaires with errors within the selected questionnaire array is performed e t is necessary to select a questionnaire array by means of Select array Dialogue In order to speed up generation of the report it is recommended to select the questionnaire with the status With errors Questionnaire array is checked and the complete report is formed then the report master program is started In the report master window it is possible to view the report page by page and to print it out The formation of the report can be a quite time consuming process as far as it includes the analysis of all questionnaires of the current questionnaire array Array Print error log on the selected rules Questionnaire array is checked in compliance with all or some logical rules
10. List of errors found in questionnaire X Violation of navigation logic after answerini Violation of navigation logic after answering item 31 Violation of navigation logic after answering item 35 v Show rule message Save questionnaire as incorrect e The list represents the list of logical rules violated e Show rule message defines the information shown in the list user defined or system generated description of the logical rule Correct errors e Save questionnaire as incorrect saves questionnaire with error containing status for its further processing e Correct errors provides the system return into the questioonaire editing mode the current unit would be the one which has caused the error See also Logical rules Errors in questionnaires Logical rule edit dialogue 2 13 32 Logical Rules Dialogue Work with a list of logical rules of a template Using the Program 85 Logical rules X N21 a Violation of navigation logic after answering item H8 N 2 a Violation of navigation logic after answering item 15 v Show rule message Add t Delete i Edit Generate Close ListBox contains the current list of logical rules it can be empty In a list of all logical rules the automatically generated rules visually differ by the suffix a that follows directly the number of a logical rule for example 17 a For any operations the current rule should be highlighted Show
11. If you feel like you are our potential client you may want to contact our representatives so they would tell you how it is possible to achieve your Desktop Notebook SURE features DigSee SURE has the following distinctive features e high speed of data preparation input and processing e fast and handy preparation of templates e information input is speedy and ergonomic both from keyboard and with the help of the keyboard and mouse e fast and simple converting into external formats e flexibility e possibility of template creation for any types of questionnaire e the information scope is limited only by the computing system resources e simplicity and convenience in operation e operation in the Microsoft Windows environment e navigating means for fast access to any questionnaire within one questionnaire array or by any characteristic within one questionnaire e subdivision of questionnaires into different arrays depending on the level of the questionnaire correctness e intelligent processing e support of the logical rules of questionnaire analysis by characteristics and their interaction e support of automatic navigating through each questionnaire e possibility of separate editing and review of logically correct and logically incorrect questionnaires e scalability and safety e possibility of using the system in structure of the enterprise organisation of remote workplaces and departments due to the import export capabilities
12. Please register Dialogue program operation starts with Login Dialogue See also Main Window Components 2000 2002 Digsee Ltd 38 DigSee Sure 2 3 2 2 3 3 How to Work with Questionnaire Arrays The basic operations with questionnaire array are performed by means of Array list Dialogue This dialogue is called out from the menu Array List or by clicking on the panel button In this dialogue the titles of questionnaire arrays as well as modes of creation appending editing review copying and deleting of questionnaire arrays are set Here there is a capability to filter a list of questionnaire arrays in accordance with a definite template or with a status of a questionnaire array correct or incorrect questionnaires Questionnaire creation appending and editing within a questionnaire array are performed with the help of Questionnaire Dialogue All functions of a template such as parameters links and logical rules are automatically monitored during the operation therefore in this dialogue it is necessary to enter carefully the answers of the particular questionnaire to a particular question It is possible to stop questionnaire input at any moment by clicking on Esc Button but this would not save the current questionnaire The questionnaire input to the database occurs only when the last element of a template is entered As a result Finish Button appears instead of Next Button See
13. The mobile representative fills in the forms questionnaires on PALM see section Usage of Sure on Palm and transfers them to the central computer At any moment the system administrator can import all questionnaire arrays obtained from mobile representatives using menu PALMMmport arrays from PALM Thus the operation will be performed in the dialogue import of arrays from Palm Fundamental techniques of operation The technology of operation with DigSee SURE can be conditionally subdivided into three parts e Preliminary stage Preparation creation or editing of the questionnaire template Input and careful verification of all questionnaire units Preparation of required classifiers e Main operation Input and editing of the questionnaire array Viewing and verification of the information Processing of logic errors The main operation can also include operation of the remote representatives namely e Installation of the program on PALM Set up by the administrator of the list of templates for the remote representative Transfer of templates to PALM hand held Input and editing of the questionnaire array on PALM Transfer of the outputs in the central computer Import of the arrays obtained from PALM 2000 2002 Digsee Ltd 40 DigSee Sure 2 3 6 2 3 7 2 4 e Final stage Export of the questionnaire array into external formats for further statistical processing From the very Start Before yo
14. 2002 Digsee Ltd 10 DigSee Sure the central office in a few seconds in a form ready for processing or for delivery to the client This provides the following Critical reduction of survey conduction time As it has been already mentioned each questionnaire or form is automatically checked on logic integrity when it is entered during survey interview But what happens if there are no input errors but there is a lapse of logic in the questionnaire itself Our solution takes account of this possibility too The questionnaire can be saved with a special checkmark which means that the given questionnaire has logic errors or discrepancies Later at office manager or analyst will have a possibility to conduct and print out the questionnaire analysis by the logical rules which have worked at the moment of the questionnaire input for the subsequent analysis or delivery to the customer Moreover there is a special mode of separate editing viewing of incorrect and correct questionnaires A convenient system has been designed for navigating through each questionnaire and array of questionnaires The above combination of functions provides you with an opportunity for effective management of your field staff An authorised manager decides which questionnaire should be transferred into handhelds of which particular mobile representative Moreover questionnaires received from different representatives can be stored in different ar
15. e support of the system administration set up of the users list logins passwords and access rights e possibility of the system extension due to usage of network workplaces which would 2000 2002 Digsee Ltd 28 DigSee Sure operate with the uniform database in a local network of the enterprise or in Intranet network e system extension option by remote support of the field staff application of the Palm SURE system for cost effective PALM handhelds 1 6 DesktopPC Notebook SURE Benefits DigSee SURE is an automation tool for the processes of input editing and search of the sociological questionnaires The basic operations provided by the system are Creation of the questionnaire template Input and careful check up of all elements of the questionnaire The task of navigating under the questionnaire The task of the rules of a control of certainty of the input information Input and editing of the array of the questionnaire on desktop portable PC remote workplaces Review and check up of the information Export of the array of the questionnaire to external formats for further statistical processing Implementation of DigSee SURE resolves the following problems Possibility to create questionnaires and forms on the fly Now the problems of developing a new questionnaire and its formalisation for further input are reduced to a one stage task The process of questionnaire formalisation passes naturally simply
16. Answer Altematives Total questionnaires 2 Total items 42 Minimum number 1 Maximum number 2 e Status ComboBox locate in the right side of Rules Button allows to select either all questionnaires or a subset of exact or logically incorrect questionnaires of the current questionnaire array e lt lt F7 Button F7 key allows to proceed to the previous questionnaire of the questionnaire array Using the Program 73 TextBox contains the number of the current questionnaire If a key element is available at a template of the current questionnaire array the number of the questionnaire is a value of the key element otherwise it is a sequential number of the questionnaire in a questionnaire array F8 Button the key F8 allows to proceed to the following questionnaire of a questionnaire array GoTo F3 Button F3 key allows to proceed directly to the necessary questionnaire in a questionnaire array Number of the questionnaire is set in TextBox after the key Enter is pressed the indicated questionnaire becomes current Delete Button removes the current questionnaire from the questionnaire array e Check Button in the bottom of a window executes verification of logical correctness of the current questionnaire If any errors are found List of errors found in questionnaire Dialogue appears that enables the user to correct an error immediately or to move the questionnaire to a list of incorrect question
17. Text any text up to 250 characters Any number any number Integer any integer Classifier classifier the name of the conforming classifier should be obligatorily preset 2 9 External Data Formats The external data formats are used for import export procedures DigSee SURE supports the following formats Only for templates a special data format TMT is used For classifiers both for import and export the following formats are used Special CLS Database DBF Textual TXT Questionnaire arrays are imported only from the special format ARR while questionnaire arrays can be exported to various formats such as Special ARR Database DBF Textual TAB delimited TXT Microsoft Excel 2 10 Main Window Components amp DigSee SURE Template Aray Palm Options Help i ss ial x aj aa 8j 6j V I NUM The main window DigSee SURE contains the following components Main menu which is the main control tool Toolbar panel which facilitates the access to the main commands Status line which indicates the current service information amp 2000 2002 Digsee Ltd 44 DigSee Sure 2 11 See also Menu commands Menu Commands Template List Work with a list of templates by means of Template list Dialogue Template Y Recheck all arrays Check all questionnaire arrays with a particular template e t is necessary to select
18. Thus errorfree data of your clients is critical for you We can ensure a very fast errorfree input of large arrays of forms and questionnaire at your office The Network SURE solution can assist you to reduce the input time and expenses with simultaneous reduction of the number of errors made by operators What makes the input of forms and questionnaires errorfree e first of all support of automatic navigating through a questionnaire depending on the answer of the respondent For example if the person answered that he she is unemployed after input of this answer by operator the system would skip the next questions irrelevant to unemployed and pass to the block of questions for the unemployed set up of special rules for checking the allowed data intervals For example the age of any respondent would hardly exceed 150 years and therefore the program will block this input a possibility of check on the input data logical integrity by setting logical rules for the questionnaire setting up fields of mandatory or optional input a possibility to enter the commentary to questions support of all types of questions a possibility of using reference tables for example occupational codifier tables during input and effectively search through them a possibility of using special attributes of input which guarantee input correctness such as a request of repeated input e g repeated input of the social insurance card number which represents a critica
19. Transition skip patterns for the particular questionnaires and characteristics are stipulated e Support of automatic navigating through a questionnaire depending on the answer of the respondent For example if the person answered some questions positively he she should proceed to other block of questions and thus part of questions should be skipped by the interviewer The program in this case immediately passes to the appropriate block In the field of the skipped problems No Response is written down automatically e Control of data input the software would not allow one to enter a wrong answer code for any particular characteristic e Logical control of the information For example the person contradicts himself herself on two semantically identical characteristics In this case before termination of input of the questionnaire or characteristics the respective warning will be given that a logic error is detected Thus the operator gets a possibility to verify the questionnaire to return to its editing or to place this questionnaire into the array of the logically ill conditioned questionnaires for the subsequent analysis e Possibility of data export into the SPSS software package Microsoft Excel and Microsoft Access e Possibility to keep separately the following information arrays e questionnaires which are logically correct and contain no operators errors e questionnaires that have been entered with no errors by operator
20. modifications in order to satisfy current requirements Template creation in the image and likeness of the available one can now be reduced to a few minutes Possibility to conduct simultaneous survey in several regions with cost reduction It looks too good to be true but your prepared questionnaire template will reach your remote field staff in a few seconds irrespective of the distance Thus your remote representative can receive the questionnaire template either via common phone landlines or via mobile network using GSM GPRS connection There is no more need to print paper questionnaires or to cover travel costs for your employees in order to get training on the new questionnaire Dramatic cost reduction on training of your network interviewers on the new questionnaire The prepared questionnaire template already contains all items of information indispensable for survey conduction The rules which will not allow operator to enter incorrect information transitions or skip patterns which would minimise time of interview logical rules which will allow during interview to verify the respondent s answer or logical consistency allow to enter both a question and comments of the interviewer all this is immediately accessible to your field staff The latter would need practically no training to start working with the new questionnaire and the new software Minimisation of losses in data input quality practically to zero Significant improvement
21. multiple office workstations with simultaneous and direct verification of the questionnaire correctness Significantly improve quality of operations and enhance the data entry process due to the built in features of automatic navigation logical and syntactical control Send the description of any required form or report directly to handhelds of your office and field staff using a cost effective and compact PALM that easily fits one s shirt pocket Fill in the form or questionnaire and send it wirelessly to the office immediately after or even during discussion with a customer or interview with a respondent Prepare and compile all questionnaire arrays in the office and send them for processing by other software packages such as MS EXCEL MS ACCESS SPSS etc Main functions DigSee SURE Main functions SURE makes possible creation of templates and data input for any forms and questionnaires The information scope number of questionnaires is limited only by the available resources of one s PC SURE provides convenient tools for data editing and takes advantages of powerful navigating through the questionnaire arrays SURE is equipped with means of a syntactical and logical control of questionnaires SURE allows simultaneous questionnaire input by several operators SURE provides a possibility of questionnaire export into SPSS Microsoft Access and Microsoft Excel SURE operates in the unified Microsoft Windows environment SURE functio
22. DBF Dialoque 2 13 20 Array List Dialogue Work with a list of questionnaire arrays Template Status lt All gt All Create Questionnaire array wai ar n AU card 1 Credit Card Application Formi card2 Credit Card Application Form View Copy Rename Delete Import Export Close Template ComboBox allows one to filter a list of questionnaire so that the list would contain only those questionnaire arrays which one are formed on the basis of the selected template Status ComboBox sets a subset of questionnaires within a questionnaire array all only those with errors or only correct ones Questionnaire array list ListBox contains a list of existing questionnaire arrays it can be empty For any operations with it it is necessary to highlight the current questionnaire array Create Button provides creation of a new questionnaire array then the program asks to enter the name of a questionnaire array and then the name of the template by means of Select template Dialogue based on which a questionnaire array is formed Append Button provides appending of the new questionnaire to the current questionnaire array e Edit Button provides editing of the questionnaire of the current questionnaire array View Button provides review of the questionnaire of the current questionnaire array Using the Program 75 Copy Button makes a copy of the current questionnaire array h
23. F9 key executes link to the following element irrespective of navigation Exit Esc Button Esc key terminates the dialogue During creation of a questionnaire it is necessary to take into account that a questionnaire is entered into the database no earlier than when the last element of a template is reached thus Finish Button appears instead of Next F6 Button When a questionnaire is saved a logical correctness of its information is automatically verified If any errors are found List of errors found in questionnaire Dialogue appears thus allowing to correct an error immediately or to move the questionnaire to the list of incorrect questionnaires for its further correction If the input of the questionnaire is interrupted ahead of schedule it is not saved e No answer F1 Button F1 key enables to set value No answer in those elements where it is allowed by a template In the case of a jump in accordance with navigation rules No answer is automatically written down in the skipped group of questions Next F6 Button F6 key executes jump to the next element of the questionnaire array in accordance with the navigation rules In Edit mode editing of particular elements of the particular questionnaire is made Work with answers is similar to Create Append mode Navigation tools become critical for this Questionnaire card 1 editing tem f GeTef2 Bues lt an z lt 7 fT e serer3 Delete Title Principal Cardholder Details
24. Formation and print out of the report on the retrieved questionnaires with errors within the selected questionnaire array is performed 2000 2002 Digsee Ltd 46 DigSee Sure e It is necessary to select a questionnaire array by means of Select array Dialogue In order to speed up generation of the report it is recommended to select the questionnaire with the status With errors e Then it is necessary to select the required logical rules with the help of Select logical rules Dialogue Questionnaire array is checked and the complete report is formed then the report master program is started In the report master window it is possible to view the report page by page and to print it out The formation of the report can be a quite time consuming process as far as it includes the analysis of all questionnaires of the current questionnaire array Array Print error statistics Questionnaire array is checked in compliance with all or some logical rules Formation and print out of the report on statistics of questionnaires with errors within the selected questionnaire array is performed e tis necessary to select a questionnaire array by means of Select array Dialogue In order to speed up generation of the report it is recommended to select the questionnaire with the status With errors e Then it is necessary to select the required logical rules with the help of Select logical rules Dialogue Questionnaire array i
25. It Simple and Stupid was used by the developers as a non plus ultra requirement Thus in the form and questionnaire it is possible to set special rules which would not allow particular input errors For the questions in a questionnaire you can set a control of intervals syntactical control define mandatory or optional questions set a smart navigation through the questionnaire depending on the answers of the respondent formulate logical rules which will allow you directly after input to find discrepancies in the filled form or identify lapses of logic in the answers of respondents At your office Effective input of questionnaires forms and reports using desktop notebook In most software packages designed for the input of questionnaire an attempt is made to present a computer image of a paper questionnaire Data entry in such a form becomes quite cumbersome Therefore an alternative question answer approach is proposed which is more natural for operator perception Questions are sequentially displayed to the operator and he she enters the respective answers Upon each entry each answer is checked for errors for example the year of birth cannot be less than 1900 and more than 2002 As another example person s surname should be entered as obligatory while his her hobbies are optional and can be omitted In case the transition from question Introduction 5 to question is preset in the questionnaire dependin
26. Movement without Losing Information Channel Considering constraint of the latter as a human rights violation DigSee Ltd is developing its software products basing on wireless technologies Another one indefeasible right of each company is the right to have up to date reliable and correct information We are struggling for this right by means of our products and solutions which are easy to use easy to deploy and giving access to reliable up to the minute information Reliable information is the foundation of any business Another right of every emloyee we are defending is the right not to feel himself a fool We are developing our systems not for IT professionals but for the common users All above principles are realized in the DigSee SURE system We hope that this product will be your tool for years 2000 2002 Digsee Ltd DigSee Sure 1 1 Introduction Overview DigSee SURE What would be the most effective way to combine the expansion of your business with the advantages of mobile transfer and entry of your reports and questionnaires with a capability to support remotely your client staff in the field and provision of errorfree entry of large arrays of questionnaires and forms Just find an efficient and cost effective solution to the above tasks DigSee SURE Let s adjust your input conditions and clarify the respective outputs Suppose your activity involves any of the following directions e surv
27. Scalability and storage security e Possibility of using the system within the framework of the enterprise structure organisation of remote workplaces and departments by usage of import export functions e Support of the system administration set up of the list of users their passwords and access rights Assignment of specific lists of templates of forms or questionnaires for particular mobile users at the discretion of the system administrator Introduction 33 1 10 System requirements DigSee SURE has the following requirements to the central computer The platform Windows 95 98 NT 2000 XP The minimum hardware requirements Processor Pentium 90 MHz or higher Pentium 133 MHz or above is recommended Memory 24Mb 32Mb is recommended Free disk space 25Mb PALM SURE has the following hardware requirements You can use practically any version of the hand held computer PALM practically of any manufacturer The only requirement is that the version of operating system be no lower than PALM OS 3 x You can use PALM with the integrated keyboard external keyboard with no keyboard with built in functions of wireless or landline communication for example modem GSM modem network card or wireless network card as well as routers We support practically all models and types of communications For synchronisation we use the standard program HotSync therefore if you have purchased PALM with the version of operati
28. This insures your investments in technology because you purchase a software solution and do not depend on the hardware producer Moreover the share of PALM handhelds in the world production is prevailing and still ascending Therefore PALM handhelds are increasingly used as daily routine organisers list of contacts schedules time tables e mail etc and become an integral part of any business management Such multipurpose applications minimise one s hardware investments but an actually drastic cost reduction is achieved when you install the Palm SURE software questionnaires are simultaneously filled in entered into PALM checked and remotely synchronised In this case service quality improves especially because you concentrate all the functionality of Desktop SURE in a pocket sized handheld device thus all questionnaires are entered easily and 2000 2002 Digsee Ltd 32 DigSee Sure 1 9 conveniently with automatic navigating provided as well as a check up of the input semantic and logical correctness See Desktop Notebook Sure All base functionality of the large system oriented on the questionnaire input is fully supported by a small handheld Finally field staff would require no more than one introductory lecture to start using this system The latter is achieved by a smart Touch Screen interface designed for common users instead of computer wizards The user can see and use all capabilities present
29. a template by means of Select template Dialogue The check procedure is started and upon its completion the report on the number of checked questionnaire arrays questionnaires and retrieved questionnaire with errors is given Template Y Classifier is Work with classifiers by means of Classifiers Dialogue Template Import Import of a template from the external file e t is necessary to select the imported file of the format TMT by means of standard dialogue for the file selection e In the following dialogue it is necessary to enter a new name of a template or to keep the default one The proposed default name is the one that existed before the export of a template and therefore a probability of coincidence of names is quite high Thus it is recommended to set a new name The procedure of import is started and upon its completion the report on the successful import or error is given See also External data formats Template Export Export of a template to the external file e t is necessary to select a template by means of Select template Dialogue e Then it is necessary to set a filename of the format TMT by means of the standard dialogue of file selection Using the Program 45 The procedure of export is started and upon it completion the report on the successful export or error is given See also External data formats Template Exit Termination of work with DigSee SURE
30. and visually It is not necessary anymore to keep numerous paper versions of your questionnaire SURE allows to you keep several descriptions of different forms and questionnaires speedily create new questionnaire based on your previous elaborations just by copying and editing of a template available It is very simple to set parameters of questions such as mandatory or optional request for repeated entry user hint option by way of previous questionnaire entry It is possible to set intervals All popular types of questions are supported such as input of numbers integers yes no yes no l don t know alternative option one option from the list sample it is possible to select many options from the list a choice from the qualifier for example mail index In a questionnaire it is possible to set questions that require a unique answer the so called key To set an automatic key is also possible For each question it is possible to enter the user s text comments For the whole questionnaire you can set navigating automatic transition from question to question through the questionnaire depending on the answer of the respondent Also there is a possibility to set logical rules for the questionnaire which would allow you to provide additional check up of the data during their input SURE improves the efficiency of staff operation at questionnaire input with simultaneous quality improvement This is achieved due to e optim
31. application Set the PALM user for installation of the program through the dialogue of installation of the Palm application Conduct synchronisation of PALM of the mobile representative selected by you The program should appear on your PALM Instruction on operation with the program DigSee SURE on PALM device Application start up To start up the application on PALM find icon DigSee SURE or SURE PALM and tab on it with your stylus Start using the program After installation of the application on Palm the list of the loaded templates is empty It is impossible to use the program before the initial list is obtained owing to absence of at least one template For obtaining templates your administrator should go in the program DigSee SURE on the central computer and set the list of initial templates on the appropriate PALM He she can do this in the dialogue of template installation for Palm user by selecting the menu item Palm Install templates for Palm user After that you should conduct synchronisation with the respective PALM All given templates should be transferred into your Palm Palm is ready for operation Attention It is possible to verify that the list of templates has been transferred to your computer by clicking cursor on the pop up menu list Template filter of the arrays in the list by template You should see the list of templates which is not empty If the latter is missing it means that either your administrator
32. dialogue cancelling a further chain of operations The external text file should be of the following format e Each record is written in a separate row e The record consists of the fields separated by separator e Fields should contain a field Name which is an arbitrary line e Fields may contain a field Code a numeric code See also External data formats 2 13 11 Login Dialogue Login of the particular user to DigSee SURE Using the Program 65 DigSee SURE SUrvey Results Entry Version 2 01 05 10 2002 Copyright c 2002 DigSee Ltd All rights reserved This product is licensed to Unregistered copy Login ADMIN Password I e Login TextBox sets a login name Password TextBox sets the user password Login name and user password must start only with a letter and consist only of letters and numbers The register of characters is ignored e Ok Button executes the user s entry into DigSee SURE provided all the required parameters are correct Otherwise the respective error message is displayed Exit Button cancels the user s entry into DigSee SURE See also Options Change password 2 13 12 Questionnaire Array Import Dialogue Set up of parameters for import of a questionnaire array from the external file of the format ARR amp 2000 2002 Digsee Ltd 66 DigSee Sure Questionnaire array import xi Template Create new aray Credit Card Application Form Impo
33. displayed on saving of the template e Next gt gt Button executes link to the next element of a template If the current element was the last one then a new element is automatically added Edit mode for free templates is completely similar to Create mode For bound templates certain capabilities of editing in particular change of the data type are inaccessible See also Templates Examples of templates Jump Dialogue for Numeric type Jump Dialogue for Yes No type 2000 2002 Digsee Ltd 82 DigSee Sure 2 13 28 Change Password Dialogue Change password X Old password me New password Repeat password Cancel Change of the password required for DigSee SURE entry Change of the password is a standard procedure e Input of the old password e Input of the new password e Confirmation of the new password Password should start only with a letter and consist only of characters and numbers The register of characters has no value Change of the password is made and the report on successful change of the password or error is given The command is accessible to any user 2 13 29 List of Errors Found in Questionnaire Dialogue Processing of errors found by checking of the particular questionnaire List of errors found in questionnaire Iv Show rule message Save questionnaire as incorrect Correct errors e ListBox contains a list of rules that are violated Show rule messag
34. execute more orders field representatives drivers can enhance their field performance Besides there is no more necessity to allocate staff for the input of the filled forms at the central office as far as all forms are filled in the field using paperless technologies Below is a short list of benefits that you can enjoy by using DigSee SURE solution e DigSee SURE will provide you with a reliable solution for your field staff supporting reception and processing of orders and invoices record keeping of shipments as well as ensure you reliable monitoring of your mobile representatives e When performing his her field operations your mobile representative e g a truck driver will have a solution that makes it possible to fill in immediately the results of daily work activity directly in the field and to transmit these in a few seconds to the central office e Service quality improvement Minimisation of input errors and expenses related to field data error correction 2000 2002 Digsee Ltd 24 DigSee Sure Means of regional expansion Service quality improvement due to multipurpose PALM applications Low automation costs with high reliability Effective management of your field staff Turnover increase Cost reduction Paperless technology 1 4 10 Financial Services If you are in the financial business and keep up with the strategy of successful financial organisations then you must share the opinion that
35. has set no template for you any template or you that have not conducted synchronisation Fill the checkbox in the program in the option Ready which would confirm that you are ready to conduct data exchange in the program on a picture below and conduct synchronisation once again 2000 2002 Digsee Ltd 50 DigSee Sure The basic cycle of the software program usage In each particular instant of time PALM user has the list of the entered and edited arrays of the questionnaire and forms Then PALM user continues to work with the already entered arrays to add questionnaires in the already existing arrays to edit and view the questionnaire arrays and to create the new arrays Option Ready should be deactivated which would signify that the user is currently not ready for data exchange with the central computer Thus at any moment of time the user can conduct synchronisation with central office for example for synchronisation of contacts or address book The entered arrays will not be transferred to the central office during synchronisation until this option is activated Therefore user can continue to work with the questionnaire arrays until he she activates option Ready As soon as work with the questionnaire arrays is completed the user should e Activate option Ready thus confirming that all his her arrays can be transferred to the central computer e Conduct synchronisation of PALM This can be made by any
36. import Dialogue 2 13 13 Dialogue reminding the user of the necessity to activate the program The given dialogue appears in case you did not activate the program in 30 days period after its acquisition For prolongation of usage of DigSee SURE you need to activate it Using the Program 67 Please activate X Thank you for using DigSee SURE To continue using this product you had to activate it So far you have not activated it Please do it as soon as possible To read more information please visit DigSee web site The activation periad has expired You must activaie ihe programs Order Web site Exit e Buttons Order WEB site give you possibility to get the respective information e The program activation results in the appearance of the button continue it is meant that you activated your program and have received your activation key e Button Exit completes the dialogue and shut down the program See also Activation of the program 2 13 14 Combine Questionnaire Arrays Dialogue Procedure of formation of a questionnaire array from several existing ones All questionnaire arrays involved in this procedure should have the same template 2000 2002 Digsee Ltd 68 DigSee Sure Combine questionnaire arrays x Template Main array v Create new array lt All gt card2 Credit Card Application Form card 1 Credit Card Application Form card2
37. improvement Minimisation of input errors and expenses related to field data error correction The price you pay for the mistakes during processing of your company orders can be quite high wrong delivery order causes extra expenses on delivery of goods time and manpower consumption etc DigSee SURE solution leaves no other options to the operator but to enter the information correctly Special control rules repeated input options automatic data copying control of allowed intervals and smart navigating through the form or questionnaire such a combination makes it possible to minimise losses of your company related to the input data error correction Moreover you can take advantage of the possibility to set special logical rules in the descriptions of your forms and questionnaires which will notify your representative about logic inconsistency of the client or about the input errors detected during his her meeting with that client Means of regional expansion Palm SURE due to its mobile capabilities offers you a cost effective possibility to expand the territory covered by your field staff Moreover field representatives would no longer need to visit the central office in order to deliver their work results these would be transferred remotely and become accessible to the central management in a few seconds Service quality improvement due to multipurpose PALM applications As soon as you acquire PALM SURE solution for mobile input
38. meeting interview effectively and to fill in its results in the real time scale Filling in paper forms remain the most popular way for more or less adequate representation of the results obtained but this would be done at the expense of possible losses in quality and mobility After the form is filled by the field worker it still needs to be transferred to the central office to be entered correctly into computer and submitted to error check Our mobile solutions allow you to save time and money as well as to improve the work efficiency provide you with a possibility to make errorfree entry of the meeting interview results to analyse quality of the information where it is necessary in the field directly during a meeting interview with a client or respondent Meanwhile the mobile communications will transmit the filled forms questionnaires in the form already suitable to the analysis Our office solutions even without a mobile component allow a sharp increase in work productivity as well as a significant cost reduction due to the possibility of fast and errorfree entry of multiple forms and questionnaires Actually our solution is effective and applicable for any work activity as far as any information needs to be formalised while the best way of formalising input is a form But if you need explicitly to develop or enter forms or questionnaires then you simply have no better good choice than DigSee SURE solution The procedures
39. of interviewing quality Exclusion of secondary stage of data entry and the respective expenses The way it works in the field is the following Your field representative holds a small and light PALM organiser and simultaneously with the respondent s answer enters the latter into the PALM organiser Before asking a question the interviewer can see the question comments to it as well as all available options of the respective answer The interview is conducted quite informally and it is practically impossible to make an input error because the handheld automatically controls the input information quality Depending on the answers obtained the handheld provides navigation skip to the following problem and therefore it is impossible to ask irrelevant questions Moreover when the interviewing is over the questionnaire will be automatically checked on logical consistency and in case of detection of logical mismatches the interviewer can immediately while the respondent is still present repeat the respective question and to correct the questionnaire Your clients will receive better results in a shorter time and you sharply reduce costs You would not need to organise secondary stage questionnaire input anymore questionnaires are entered into computer when it is necessary during survey conduction or interviewing After filling the questionnaire or form your remote representative can transmit the survey results or interviewing to 2000
40. of forms you can enjoy a full range of PALM organising capacities scheduler alarm clock calculator electronic notepad e mail and a lot of other handy built in solutions Low automation costs Reliability PALM personal organiser is presently the best selling organiser in the world due to its unique combination of high quality reliability and low cost This gives you a possibility to automate all your workers at amazingly low costs You will get an opportunity for effective management of your field staff An authorised manager decides which questionnaire should be transferred into handhelds of which particular mobile representative Moreover questionnaires received from different representatives can be stored in different arrays of questionnaires this gives you a possibility to evaluate the survey quality and a scope of work of each particular representative separately Moreover why not prepare your internal reports as forms and order your field staff to enter their daily reports in such a form In this case you will have effective monitoring of daily activities whereabouts results and expenses of your field staff Turnover increase Cost reduction Paperless technology Insofar as results of operation of your field workers become accessible for the analysis by the central office at the same day when these are sent your turnover increases Payments for the services performed are received from the clients more speedily it is possible to
41. of your transactions with simultaneous drop in their time consumption e You will get an opportunity of effective management of your field staff e You can expand the regional network of your representatives commercial agents e You acquire an opportunity of practically errorfree input of a large number of paper forms and questionnaires at your office e Service quality improvement Minimisation of input errors and expenses related to field data error correction e Solution which is always at your fingertips e Service quality improvement due to multipurpose PALM applications 1 4 11 Any other industry The mainstream of your company business may happen to be in any industry other than the above mentioned but none the less you do intend to expand your business into field to reduce your costs and to increase the turnovers In this case you can familiarize yourself with the following list if the implementation of at least few proposed options is lucrative for your business then we see you as our potential client On the one hand our applications may be very helpful if you have some field staff and require to e receive remotely in the formalised form their results reports on their work activities orders forms market research analysis results of various surveys formalised orders on shipment of goods or operations performed etc ensure reception by your office of the work results that can by immediately used for their and real
42. on the answers obtained the handheld provides navigation skip to the following problem and therefore it is impossible to ask irrelevant questions Moreover when the interviewing is over the questionnaire will be automatically checked on logical consistency and in case of detection of logical mismatches the interviewer can immediately while the respondent is still present repeat the respective question and to correct the questionnaire Your clients will receive better results in a shorter time and you sharply reduce costs You would not need to organise secondary stage questionnaire input anymore questionnaires are entered into computer when it is necessary during survey conduction or interviewing After filling the questionnaire or form your remote representative can transmit the survey results or interviewing to the central office in a few seconds in a form ready for processing or for delivery to the client This provides the following Dramatic reduction of survey conduction time More confidence in the interviewer People get quite anxious and reluctant when they see a thick paper form in hands of the interviewer and understand that so many questions await them Another option invitation to a bench or desk where a notebook can be placed for the data input in many case will be refused In this respect PALM handheld presents a preferred alternative it looks compact secure and even sexy which gains more confidence of the
43. on the central server all these features make DigSee SURE to be quite indispensable for input of questionnaires Below is a short list of benefits that you can enjoy by using DigSee SURE solution Speeding up questionnaire elaboration Reduction of survey preparation time due to incorporation of the earlier experience Possibility to conduct simultaneous survey in several regions with cost reduction Dramatic cost reduction on training of your network interviewers on the new questionnaire Minimisation of losses in data input quality practically to zero Significant improvement of interviewing quality Exclusion of secondary stage of data entry and the related expenses e Critical reduction of survey conduction time e An option of on the fly analysis of questionnaire Qualitative improvement of survey interview techniques e You acquire a possibility of effective management of your field staff e If your company has numerous subdivisions DigSee SURE is easily adaptable for any particular business structure e You acquire an opportunity of practically errorfree input of a large number of paper questionnaires at your office Introduction 11 1 4 3 Sociological research Have you ever seen how passengers are being interviewed at the airports Filling in paper form is the most cumbersome example of currently used interviewing techniques interviewer finds it quite uncomfortable to scribble down answers into the form placed
44. possibility to fill in and the results of their meeting with the client PALM solution always fits one s shirt pocket or a purse Means of regional expansion Palm SURE due to its mobile capabilities offers you a cost effective possibility to expand the territory covered by your field staff Moreover field representatives would no longer need to visit the central office in order to deliver their work results these would be transferred remotely and become accessible to the central management in a few seconds Operation in difficult conditions Your field staff will have an opportunity to fill in the forms in difficult conditions for example in public transport or in a crowd PALM device being conveniently placed in your palm you are getting a unique possibility of filling forms e g claiming forms in difficult conditions and or unfriendly work environment More safety for your field staff Unfortunately the world we live in is not ideal too many localities are quite unsafe and unfriendly to outsiders A person with an expensive looking notebook is exposed to unjustifiable hazard in such localities On the other hand demonstration of such red tape attributes as paper forms provokes animosity and sometimes even aggression Therefore an option of furnishing insurance agents with Introduction 15 1 4 5 a very cost effective PALM organiser which can be hidden in a shirt pocket or in a purse will guarantee m
45. respective warning is displayed before deleting of a template Close Button terminates the dialogue 2000 2002 Digsee Ltd 76 DigSee Sure See also Templates Template Dialogue 2 13 22 Register Activate Dialogue Registration of DigSee SURE Serial Number Name Organization Your code Activation Key Coroa Register dialogue is required for the program activation It is envisaged that you have contacted our company and received Serial Code and Activation code Carefully enter the Serial Code your name and or name of your organization depending on whom the program is being registered as well as the activation code In case the information contains no errors the software program will be registered after pressing button OK Attention The input of information provided by you should be made in the same register as the one provided by company DigSee for the software activation operation Cancel button is used to cancel the operation of software activation After registration the program will have the capacity of supporting the required number of PALM users PC users and an optional possibility to edit questionnaires 2 13 23 Alternative Dialogue Editing of the alternative Alternative X Code Name M Mae Text not allowed C Tesxtisnecessary C Text allowed Jump Ok Cancel e Code TextBox contains a numeric code of the alternative The code is generated
46. rule message CheckBox determines what is to be displayed in the list user defined rule message or description of the rule generated by the system Add Button provides adding of a new rule Delete Button removes the current rule Edit Button provides editing of the current rule Generate Button ensures automatic generation of the rules before the given operation is executed the confirmation is requested as far as all outdated automatic rules will be deleted upon this generation Close Button closes the dialogue window See also Logical rules Errors in the questionnaire Logical rule Dialogue 2 13 33 Dialogue of installation of Palm application This is a dialogue for installation of the DigSee SURE application on a PALM device 2000 2002 Digsee Ltd 86 DigSee Sure Select Palm user for installing Palm software X Choose Palm user Tanya Goroshko Volodya Pupko Ok Help Cancel The DigSee SURE application can be installed on PALM of a mobile representative both at the office and remotely For installation of the application the program DigSee SURE uses the standard technology of synchronisation HotSync Therefore for connection of a new mobile representative we recommend you to 1 Acquire a PALM device 2 Install PALM standard programs or test their availability on the same computer which contains the DigSee SURE server All these programs should be contained on the accompanying CD for y
47. templates 38 40 Terminology 36 The administrator 79 The brief description of the program 6 The decision problem 98 The equipment 33 Theform 36 70 The license 94 The list 61 The list of alternatives 61 The manager 36 64 The network version 30 the order 22 The password 64 82 The plam user 36 The qualifier 62 The questionnaire 36 The rights 94 The system requirements 33 The user 36 64 79 The user input entrance 64 The user license 94 toolbar 43 Transportation and Logistics 22 types of questions 43 U Use of the program on PALM 49 Vy Video 33 Viewing of a template 75 Viewing of the questionnaire 70 W whatis SURE 4 Whattodo 98 What you will give DigSee SURE 6 Where to run 99 2000 2002 Digsee Ltd 104 DigSee Sure Endnotes 2 after index Back Cover
48. the future of this business is closely related with solutions which improve quality of the office service with simultaneous extension of your solutions into field Improvement of the service quality in the office involves enhanced processing of numerous paper forms and questionnaires while the successful extension of your solutions into field means options of mobile data entry under the field conditions including entry of work results into a formalised but convenient form and their mobile transfer to the office The DigSee SURE solutions will allow you to achieve these purposes in the shortest terms By taking advantage of our solutions you can avoid any financial risks and implement the state of the art wireless technology that would leave behind your competitors At present the available versions of the software can be installed into the following hardware PALM handheld standalone desktop computer or notebook server with a possibility of information storage in one database client computer in a local network which allows one to work with the data directly on the server The all diverse versions combined with the import export capacities give us a possibility to customise the system for your particular business structure which procedure can be performed gradually to avoid any hazards and discrepancies Minimisation of losses in data input quality practically to zero Significant improvement of interviewing quality Exclusion of secondary sta
49. 002 Digsee Ltd 90 DigSee Sure Please activate X Thank you for using DigSee SURE To continue using this product you had to activate it So far you have not activated it Please do it as soon as possible To read more information please visit DigSee web site The activation periad has expired You may use the program anhe Jour UMES mare Order Web site Later Exit Licence Order and Web site Buttons give access to the official information on DigSee SURE registration and conditions of usage as well as on the company DigSee and its other products Register Button calls out Register Dialogue permitting to register DigSee SURE Later Button allows to skip registration and to use the product during a trial term 30 days Exit Button interrupts execution of the program The order of arrangement of push buttons in a window varies at each trial start See also Support and Contacts 2 14 Help System Help DigSee SURE reference system proposes users several ways of obtaining the necessary information Contents command of Help menu provides access to the main sections of Help The subject index of Help allows to find the necessary section using a keyword The context help contains the items of information in the open dialogue window To call it it is necessary to hit F1 key or click on Help button The pop up hints illustrate designation of panel buttons on a toolbar Additionally Help menu contain
50. 25 After filling the forms report or questionnaire your remote representative can transmit the results to the central office in a few seconds in a form ready for processing This provides the following Dramatic rise in the productivity of your transactions with simultaneous drop in their time consumption You will get an opportunity of effective management of your field staff An authorised manager decides which questionnaire should be transferred into handhelds of which particular mobile representative Moreover questionnaires received from different representatives can be stored in different arrays of questionnaires this gives you a possibility to evaluate the survey quality and a scope of work of each particular representative separately Moreover why not prepare your internal reports as forms and order your field staff to enter their daily reports in such a form In this case you will have effective monitoring of daily activities whereabouts results and expenses of your field staff Now your field staff would not require frequent visits to the central office for data exchange You can expand the regional network of your representatives commercial agents You acquire an opportunity of practically errorfree input of a large number of paper forms and questionnaires at your office Let us assume that your line of business requires from your clients to fill in numerous forms which they either send by mail or delivered to your office
51. Credit Card Application Form Delete source arrays Dk Cancel Template ComboBox allows one to filter a list of initial questionnaire arrays thus leaving in the list only those questionnaire arrays that are created on the basis of the selected template It is recommended to apply this filter to support operations with questionnaire arrays of the same template Main array TextBox indicates the name of the questionnaire array to which the information from the remaining selected questionnaire arrays will be added if Create new array CheckBox has not been selected The field is not accessible to manual editing and in order to change the main questionnaire array it is necessary to select its name in the Right ListBox e Create new array CheckBox determines whether a new questionnaire array will be created from selected ones or data from the selected questionnaire arrays will be appended to the questionnaire array given in Main array TextBox If this check box is selected the name of a new questionnaire array will be requested next by the program Left ListBox shows the existing questionnaire arrays Right ListBox stores questionnaire arrays selected for merging gt Button transfers the highlighted questionnaire array from the left list to the right one gt gt Button transfers all questionnaire arrays from the left to the right list lt Button transfers the highlighted questionnaire array from the right list to the left one lt
52. Delete Up Down Cancel e From and to TextBoxes set the lower and upper boundaries of the interval The interval can be open therefore for its setting it is necessary to indicate only one value From or To e TextBox and ComboBox set the element to which the jump link will be made There are two options to set the jump link by entry of the element number in TextBox or by selecting an 2000 2002 Digsee Ltd 70 DigSee Sure element from ComboBox Number 10000 of an element has a special meaning it means that the jump should be made to the end of the questionnaire i e the input of the questionnaire will be terminated ListBox stores a list of the set jump links e Apply Button is unblocked and gets accessible when a new interval is preset and then it is added to the list e Ok Button terminates the dialogue saving all changes made Add Button allows to add jump link unblocking From and to TextBoxes A number of jump links is unlimited e Delete Button removes the current jump link highlighted in the list Up and Down Buttons set sequence for processing of jump links The sequence of jump links is critical if the intervals are intercepted e Cancel Button terminates the dialogue cancelling any changes made See also Data types Logical rules 2 13 17 Repeated data entry Dialogue Confirmation of input of the answer to a question e Input field is intended for the repeated entry of your a
53. DigSee SURE is intended for operation with the forms therefore the latter can include be the forms of different nature for example sales order form report form of a representative concerning his her operation as well as marketing research The key issue is the possibility to present the results by way of forms Classifier Particular listed set of alternatives The classifiers are the universal quick references and can be used simultaneously in different templates The classifiers as a rule have two columns code and title Logical rules Set of the rules which allows one to check the process of input of the questionnaire According to this set of rules a tag of questionnaire with a logic error can be assigned to the respective questionnaire At the termination of input editing process questionnaires are checked automatically rule by rule and if the logical rule works provides true value the respective warning appears The user has the rights and options to store such a questionnaire with a special checkmark about an error for the further analysis or to correct the questionnaire Questionnaire array Set of questionnaires of one template filled with particular answers Navigating Change of a sequence of further questions depending on result of input of the form answer of the respondent Open interval Interval of numerical values for which only one boundary is preset It is used for the definition of conditions such as lt
54. DigSee SURE on the Web http Awww mobilentry com DigSee on the Web http www digsee com See also About program contacts System Requirements Copyright License Warranty 3 3 Activation of the program If you have acquired the system DigSee SURE as an out of box product from your dealer or in the Internet network you are obliged to activate the program to register your copy of the program at our company The main proof that you have purchased the program from the authorized dealer is correctly filled Certificate on the right of the program usage Make sure that an envelope of the certificate has not been opened before the purchase Immediately after opening this envelope fill in correctly the title of your company on the certificate Each Certificate contains your Serial Number for the program You should activate the program in the next few days after your purchase The maximum period during which DigSee SURE program will operate without its activation equals to 30 days Attention Non activated system DigSee SURE is not supported by our company How to activate DigSee SURE e By telephone When you make your telephone call to our office please be ready to provide us with the following information e The serial code indicated in your Certificate e Your full name if the program is registered by physical entity or e The full title of your company for registration if the program is registered by a legal entity Then yo
55. E is an indispensable assistant of social workers both at office and in the field Insofar as Palm SURE solution is installed on PALM handheld organiser furnished with wireless network capabilities it becomes indispensable office assistant of a social worker The latter is no more tied up to his her desktop and can more freely communicate with the visitor simultaneously entering answers into the handheld This is handy simple and errorfree Before asking a question the social worker can see each question and comments to it if any as well as all available options of the respective answer The interview is conducted quite informally and it is practically impossible to make an input error because the handheld automatically controls the input information quality Depending on the answers obtained the handheld provides navigation skip to the following problem and therefore it is impossible to ask irrelevant questions Moreover when the interviewing is over the questionnaire will be automatically checked on logical consistency and in case of detection of logical mismatches the interviewer can immediately while the respondent is still present repeat the respective question and to correct the will receive better results in a shorter time and you sharply reduce costs You would not need to organise secondary stage data input anymore questionnaires are entered into computer when it is necessary during your meeting with a visitor Support
56. See SURE entitles you to a license for the software operation by a certain agreed number of Palm users Free trial mode of software operation allows you to operate only with one Palm user If the number of Palm users registered in your system exceeds the number of purchased licenses the system would allow you to work only with the number covered by licenses In this case the short list users which would be allowed to operate is made by selecting them in the alphabetic order from the full list of your registered users In order to buy the required number of licenses you need to contact DigSee Ltd See also Dialogue of template installation for Palm users Usage of Palm Sure Mobile usage of Palm DigSee Sure 2 13 34 Dialogue of template installation for Palm users This is a dialogue used for installation of templates for PALM users Setup templates for Palm user X Palm user f Irina Boyko Install Template Credit Card Application Form Irish Census Sunday 28 April 2002 Household Survey Motor Accident Report From r r r Ok Select all Unselect Al Cancel e The pop up list contains the list of all PALM users Select the user for whom you want templates to be installed e The window contains the list of all templates In this list it is necessary to mark the required templates The checkmark is made by click on the necessary line or by pressing Space key Removal of the checkmark is made by repeated c
57. Small PALM organisers can be equipped with wireless network capacities e g based on the 802 11b technology and operate all over the industrial site Dramatic reduction of expenses on quality control and production control with simultaneous enhancement of decision making processes Quality control or production control procedures usually envisage filling of some paper forms Then a specially assigned staff provides entry and processing of data obtained from these forms Alternatively DigSee SURE will furnish you with a powerful tool that allows you to enter the account or control forms in the real time scale of your technologic process Using a compact and handy PALM handheld you enter data straight into computer in easy to use form No further distortions no necessity to organise special workplaces for the data input plus anytime you can flash the stored data into the central computer where they ll ready for processing Data entry in difficult conditions or and mobile environment Some production conditions may be very uncomfortable for filling in paper forms And if you are on the move the latter become exclusionary However such possibilities are rendered by DigSee SURE a pocket sized PALM solution which is always at your fingertips Service quality improvement due to multipurpose PALM applications As soon as you acquire Palm SURE solution for mobile input of questionnaires and forms you can enjoy a full range of PALM organising ca
58. a question should be explicitly confirmed by pressing the transition button either the Next button in order to switch to the question which is the next by the logic of transitions or Ph Fol to switch to the question which is following by the order number When providing the answer to any question button X can be used to clear cancel the answer When answering the questions of the type choice of one option from the list of alternatives or choice of several options from the list of alternatives you cannot simply enter the answer code but need to select one from the list To make your choice you should click on the triangular sign on the form on the top of the figure and as the result the dialogue or choice of one or many options will appear The example of choice is indicated in figure below Advice If you see the triangular sign click on it in order to answer the question e When providing the answer to the classifier question you can type the code at once or click on the triangular sign and use the window of selecting an option from the classifier Palm file 3 E D b ig Editing viewing of the questionnaire array The given modes are similar in dialogues In the viewing mode it is impossible to change any amp 2000 2002 Digsee Ltd 54 DigSee Sure information The dialogue of editing viewing includes all units of the dialogue of new questionnaire input The only additional units are s
59. a top of the window shows the number of the current questionnaire in a questionnaire array The following two TextBoxes contain a question of the questionnaire and comments to the question it can be empty The area type of the answers varies according to the answer depending on a data type set in a template for the current element Accordingly the answer is also entered For Radio it is possible either to select an alternative from the list of Alternatives or to enter a code of alternative manually For Check it is possible either to select one or several alternatives from the list of Alternatives or to enter manually the necessary codes of alternatives separated by a space For Yes No Yes No Don t know it is possible either to select an alternative from the set of Radio Buttons 1 Yes 2 No 3 Don t know or to enter code of the alternative manually For Classifier it is possible either to enter a code manually or to select value in Classifier Dialogue which is called out by Classifier Button Forthe remaining data types values should be entered manually If parameter of Text element was set in a template during the input of this element it is possible to set a text comment to the answer in Text TextBox Previous F5 Button F5 key executes link to the previous element of questionnaire array in 2000 2002 Digsee Ltd DigSee Sure accordance with navigation rules e Next by number F9 Button
60. aborated in the shortest terms During the template elaboration you can see all the available options and possible types of questions and thus in order to start developing a questionnaire you do not need any special training Moreover when preparing the questionnaire template you can set special rules which would not allow any input errors For your questions you can set a control of allowed intervals syntactical control specify where the answers are mandatory or optional smart navigating through the questionnaire depending on the answers of the respondent and logical rules which will allow one to find mismatches in the form input or lapses of logic in the respondent s answers directly during the input process Reduction of survey preparation time due to incorporation of the earlier experience DigSee SURE allows you to store in the system all templates of questionnaires and forms which you have ever created Thus you can easily copy any of earlier used questionnaires and make cosmetic modifications in order to satisfy current requirements Template creation in the image and likeness of 2000 2002 Digsee Ltd 18 DigSee Sure the available one can now be reduced to a few minutes Dramatic cost reduction on training of your contracting network field staff on new account forms research or survey questionnaires The prepared templates of account forms research or survey questionnaires already contain all issue
61. above advantages combined with two data input options keyboard only and keyboard mouse and with a possibility of simultaneous entry of questionnaires from several workplaces and placement of the results on the central server all these features make DigSee SURE to be quite indispensable for input of questionnaires Below is a short list of benefits that you can enjoy by using DigSee SURE solution e Extend the power of your enterprise resources out into the field e Furnish your office staff with a capability of transferring the required form to the field representative directly during a meeting with a client Service quality improvement Minimisation of input errors and expenses related to field data error correction Solution which is always at your fingertips Means of regional expansion More safety for your field staff Service quality improvement due to multipurpose PALM applications You will get an opportunity for effective management of your field staff You acquire an opportunity of practically errorfree input of a large number of paper questionnaires at your office Manufacturing Many industrial companies attempt to leave their competitors behind by reducing its production time and the related expenses But the real question is how to achieve these tasks with IMPROVED quality of your products Close but not a cigar The right out of the box solution is called DigSee SURE DigSee SURE Out of the Box Solution offer
62. ailable options and possible types of questions and thus in order to start developing a questionnaire you do not need any special training Moreover when preparing the questionnaire template you can set special rules which would not allow any input errors For your questions you can set a control of allowed intervals syntactical control specify where the answers are mandatory or optional smart navigating through the questionnaire depending on the answers of the respondent and logical rules which will allow one to find mismatches in the form input or lapses of logic in the respondent s answers directly during the input process Reduction of survey preparation time due to incorporation of the earlier experience DigSee SURE allows you to store in the system all templates of questionnaires and forms which you have ever created Thus you can easily copy any of earlier used questionnaires and make cosmetic modifications in order to satisfy current requirements Template creation in the image and likeness of Introduction 13 1 4 4 the available one can now be reduced to a few minutes You acquire an opportunity of practically errorfree input of a large number of paper questionnaires at your office If you need to enter without errors a plenty of forms or questionnaires at your office for example those received by mail from home users the Network SURE solution can assist you to reduce the input time and expenses
63. also Questionnaire arrays List of errors found in questionnaire Dialogue How to Work with Templates The basic operations with a template are performed by means of Template list Dialogue This dialogue is called out from the menu Template List or by clicking on the panel button In this dialogue titles of templates are set and the modes of creation editing copying and deleting of templates are initiated The creation and editing of a particular template are performed with the help of Template List Dialogue In this dialogue it is necessary to enter carefully all elements of the questionnaire with special attention given to setting parameters of each question type of the answer alternatives intervals etc The indispensable parameters of an element of a template are a question and type of the answer The links between elements are made with the help of Next Button and Previous Button Next Button also provides automatic creation of a new element No special Save Button is available and the template is automatically saved on exit from dialogue Exit Button Using the Program 39 2 3 4 2 3 5 See also Templates Data Types Mobile usage of PALM DigSee SURE The module for input editing of the questionnaires is the most effective when used on the hand held PALM organiser You can use practically any version of the hand held computer PALM practically of any manufacturer The only requirem
64. antage of the possibility to set special logical rules in the descriptions of your forms and questionnaires which will notify your representative about logic inconsistency of the client or about the input errors detected during his her meeting with that client Solution which is always at your fingertips Insurance agents furnished with Palm SURE solution would enjoy the consumers preference because any time and any place they have a possibility to fill in and the results of their meeting with the client PALM solution always fits one s shirt pocket or a purse Service quality improvement due to multipurpose PALM applications As soon as you acquire PALM SURE solution for mobile input of questionnaires and forms you can enjoy a full range of PALM organising capacities scheduler alarm clock calculator electronic notepad e mail and a lot of other handy built in solutions Below is a short list of benefits that you can enjoy by using DigSee SURE solution e The DigSee SURE solutions will allow you to achieve these purposes in the shortest terms e By taking advantage of our solutions you can avoid any financial risks and implement the state of the art wireless technology that would leave behind your competitors e Minimisation of losses in data input quality practically to zero Significant improvement of interviewing quality Exclusion of secondary stage of data entry and the respective expenses e Dramatic rise in the productivity
65. ation from Conditions ListBox Message TextBox allows one to set an explanatory message title for the rule which information will appear when this rule becomes valid or as a component in a list of rules If no message is elaborated then a text generated by a system will appear e g If 3 not less than 10 AND 4 5 some is answered Add Button allows one to add a condition or logical operator unblocking Item ComboBox and Operator ComboBox Delete Button removes the current condition or logical operator Up and Down Buttons change a sequence of conditions and logical operators thus changing the rule in general Apply Button saves a current condition or logical operator after editing in Conditions ListBox Cancel Button cancels changes in a current condition or logical operator Ok Button terminates the dialogue saving all changes made Cancel Button terminates the dialogue cancelling any changes made See also Logical rules Errors in the questionnaire 2 13 26 Edit User List Dialogue User list formation by Administrator Edit user list X Login MAXIM Password xax Repeat xxx m Access rights v Allow to enter edit templates Allow to edit arrays Dk aw Add Delete Cancel e ListBox the right side contains a list of the existing users it can be empty 2000 2002 Digsee Ltd 80 DigSee Sure Login TextBox sets a login name Password TextBox sets the us
66. automatically but can be edited This code should be unique in the list Using the Program 77 Text not allowed Text is necessary and Text allowed RadioButtons determine whether the text comment is permitted for the given alternative and whether it is mandatory e Jump TextBox determines which element would be the next in the skip pattern after the selection of the given alternative There are two ways to fill in a field by writing a number of the element or by selecting an element from the pop up list The number of element 10000 has a special meaning it indicates that the jump should be made to the end of the questionnaire i e the input of the questionnaire will be completed e Ok Button closes the dialogue window and saves all changes Cancel Button closes the dialogue window and cancels all changes 2 13 24 Classifier Dialogue Work with classifier Classifier X Classifier name Market Segments Filter Code Name Refresh Search Name prefix only Sort by name C Sort by code 4 CRM Field Service 5 CRM Other gt Add Delete Cancel e Classifier name TextBox contains classifier names e Filter GroupBox Is intended for the search of a particular value in the classifier For the search is necessary to enter a code in Code TextBox and or a name in Name TextBox and to click on Refresh Button As a result only those lines of the table will remain that comply w
67. ays of the questionnaire Thus the system allows to export compile arrays of questionnaires to search for the questionnaire to switch fast to the required questionnaire or question Managers can analyse the questionnaires marked as incorrect to define any illogicality in them For further analysis it is possible to speedily export files into a common csv format it is supported by the majority of statistical packages or directly into Microsoft Excel 2000 2002 Digsee Ltd DigSee Sure 1 2 1 3 Applicability DigSee SURE DigSee SURE is an automation tool for operation with diverse questionnaires surveys or other forms and reports Do you need a uniform solution for the effective input of questionnaires forms and reports both in the office and in field You may want as well to cut your costs save resources improve productivity and efficiency of your employees to open new horizons for your business to monitor your field staff activity and to protect your investments in the state of the art technology If on top of all that you are looking for a pocket sized mobile solution that would be easily incorporated into your office technological processes then your choice is definitely DigSee Sure Let s see what you can gain by using this solution Quickly create templates for any types of questionnaires forms or reports Ensure fast and errorfree multiuser entry of large data arrays from filled questionnaires on
68. bly high yields to the investments made in the state of the art technologies The Palm SURE mobile system delegates full power of the SURE system to your remote representatives and field staff The impact of this solution on the business development cannot be too strongly emphasized This solution gives you a true mobility Insofar as PALM is a pocket sized handheld you are getting a solution which is always at your fingertips PALM solution would be too handy for your palm to ever Introduction 31 return to the cumbersome paper routine when preparing and processing your forms and reports Moreover modern technologies of data transfer will allow your staff to transmit all filled questionnaire forms and reports remotely without visiting your office Such a fabulous concept has turned into a real and tangible product which produces fabulous yields For example it allows you to conduct the express population survey in various regions with the results obtained processed and summarised in a few hours On the other hand the required form e g an insurance form can now be filled in the real time scale during a meeting with a client whereas your handheld provide simultaneous and automatic check up of the semantic and logical correctness of the information input Field representatives will find it easy and quite handy to provide daily reports on their work activities by filling in the results of their visits to clients When conduct
69. cs design components and other materials belong to the company DigSee Ltd All rights on any other by an obvious image the not indicated components of the system DigSee SURE belong to to the company OOO Jurcu Any copying of installation files information documentation parts of documentation information presented on our sites in the Internet executable programs is forbidden unless the written approval of the company DigSee Ltd is obtained Corporate contacts Sales sales digsee com Business Development admin digsee com Marketing and Advertising info digsee com Human Resources career digsee com Technical Support support digsee com Partners partner digsee com e General Feedback Please contact DigSee with any general comments or questions by sending an e mail to info digsee com Contacting us If you know the name of the DigSee employee you wish to contact our e mail addresses are structured as follows firsthname surname digsee com surname must be entered without any space or apostrophe Corporate Address Head Office DigSee Ltd Office 618 7a Prospect Vossoedineniya Kiev Ukraine Phone 380 44 5510431 fax 380 44 5594603 2000 2002 Digsee Ltd Index 101 Index A Activatio 95 Activation of the program 66 76 95 alternative 76 Alternative Dialogue 76 alternatives 61 Alternatives Dialogue 61 Any industry 26 Any other industry 26 Any sphere of activity 26 Applicability D
70. d indication of the main difference between versions for PALM and for desktop computers and notebooks At the user discretion the dialogue of editing viewing as well as of creation of the new questionnaire can be represented by any of the two forms Dialogue of the new questionnaire input a simple input form 2000 2002 Digsee Ltd 52 DigSee Sure Palm Ille ts f E f 5 i E p f M The extended input form contains all control units same as the simple input form Additionally it contains the options of additional navigating through the questionnaire an option of proceeding to the previous next question option of immediate switchover to the input of a particular question an option of proceeding disregarding any navigation to the question which is the next by number The simple input form is used in daily operation and is not overloaded with control buttons At any moment it is possible to switch between two forms by clicking on the respective pictogram located at the top of the screen Description of the dialogue for creation of the new questionnaire e At the left upper corner of the screen the order number of the question is located If you click on the question number in the extended form the dialogue will appear allowing you to proceed immediately to the required question in the questionnaire e Atthe left and right sides of the screen there are buttons of transition to the previou
71. d right sides of the screen there are buttons of transition to the previous or subsequent questions only in the extended form The letter Q Questionnaire is followed by a serial number of the questionnaire or key number of the questionnaire Two icons of viewing in the simple and extended forms allow you to switch between edit modes Next is a text field for the question title and comment to it Under the question title and comment there is a group of units defining the choice of answers depending on the type of question Button Previous allows you to pass to the previous question Button Next confirms the user s input and passes to a logically following question which corresponds to the set logic of transitions 2000 2002 Digsee Ltd 56 DigSee Sure Button Ph Fol Physically following confirms the user s input and passes to the question which is the next by number irrelevant of the possibly set logic of transitions This button is accessible only in the extended form Exit button allows you to terminate work with the program after all changes are saved ATTENTION In contrast to the mode of the new questionnaire of input you cannot cancel your editing results they will be always saved 2 13 Dialogues 2 13 1 Dialogue of the serial number input The dialogue of input of the serial number initial dialogue appears when you start the program You are proposed the following options To enter your sof
72. e CheckBox determines what information is shown in the list a user defined rule message or a rule description generated by the system Save questionnaire as incorrect Button saves the questionnaire for further processing with the status With errors Correct errors Button provides return to the mode of questionnaire editing while the current element would be most typically the one that has caused an error Using the Program 83 See also Logical rules Errors in the questionnaire Logical rules Dialogue 2 13 30 Questionnaire with Fatal Errors at Import Dialogue Report on a fatal error in the questionnaire at import Questionnaire with errors In questionnaire with key field 0 there was detected the folowing errors x 4 no answer is not allowed a E Do not show this dialog for the next questionnaires e ListBox contains a list of fatal errors found in the questionnaire e Do not show this dialogue for the next questionnaires CheckBox determines whether to transfer this dialogue to the subsequent questionnaires with fatal errors e Close Button closes the dialogue window This is the only possible operation at import after familiarization with an error Questionnaires with fatal errors are not imported to DigSee SURE 2 13 31 Logical Errors List Dialogue Processing of errors detected during check up of particular questionnaire 2000 2002 Digsee Ltd 84 DigSee Sure
73. e Item ComboBox sets elements of the questionnaire that are involved in a current condition If an element is preset in the first tem ComboBox and value Not defined is set in the second one then condition is formed for a separate element If elements are preset in both Item ComboBoxes then condition is formed for an interval of elements e Operator ComboBox contains a list of accessible logical and conditional operators The logical operators OR AND integrate separate conditions into one logical rule The logical operator AND is not set in explicit form but is meant by default The conditional operators integrate separate elements set in Item ComboBox into one condition The conditional operators are context sensitive For an element or interval of any type the operators no answer is answered are also applicable Using the Program 79 For an element but not an interval of numeric type the operators less greater not greater not less equal not equal are also applicable here the number is set in Value TextBox For elements such as Radio and Check the additional operators not in and in are applicable here Value TextBox contains a list of values from which it is necessary to select the required options Value TextBox is made accessible unblocked depending on the context and allows one to set values for the current operator TextBox without a name shows the current type of a logical rule based on the inform
74. e respective endorsement from the management The possibility of personal career growth due to implementation of our solution should be quite a good incentive for choosing DigSee SURE system by social workers Below is a short list of benefits that you can enjoy by using DigSee SURE solution You can make an impressive jump to mobility of your staff with the minimum expenses and simultaneous significant improvement of quality of services operations DigSee SURE will provide errorfree input of numerous forms and questionnaires with a significant quality improvement and reduction of input processing time DigSee SURE is an indispensable assistant of social workers both at office and in the field Support of operations of municipal services DigSee SURE will support automation of the population survey for the State Statistical Bureau More safety for social workers DigSee SURE will assist you to get impressive results with minimal efforts Introduction 21 1 4 8 Pharmaceuticals Pharmaceutical industry is characterised by a high level of competitiveness which requires each competitor to recruit high qualified field staff and permanently improve its performance Thus the success of your pharmaceutical business depends first of all on the management and monitoring of your field staff network as well as on the efficiency of your workers co operation with doctors and customer s representatives pharmacies and other organisations
75. eady for implementation DigSee SURE solution which can help to fix all the above tasks with simultaneous increase of mobility and reduction of a feedback time You can make an impressive jump to mobility of your staff with the minimum expenses and simultaneous significant improvement of quality of services operations DigSee SURE will provide errorfree input of numerous forms and questionnaires with a significant quality improvement and reduction of input processing time If you need to enter without errors a plenty of forms or questionnaires at your office for example those received by mail the Network SURE solution can assist you to reduce the input time and expenses with simultaneous reduction of the number of errors made by operators These forms can be practically of any type tax returns claims on receiving of social assistance on the passport form driving license form and other The distinctive feature the proposed software is that rather than representing a paper form on the computer screen it envisages an optimised answer after answer input process What makes the input of forms and questionnaires errorfree e first of all support of automatic navigating through a questionnaire depending on the answer of the respondent For example if the person answered that he she is unemployed after input of this answer by operator the system would skip the next questions irrelevant to unemployed and pass to the block of questions for
76. ed on the PALM screen and the software smoothly walks the user through menu from one function to the other Palm Sure Features Distinctive features of Palm SURE are Data input speed simplicity and convenience in operation Fast and convenient user interface assisted questionnaire input during a meeting with a client or interview with a respondent A really mobile solution which is always at your fingertips Integration with the office system mobile integration as well e Transfer of questionnaire templates which are generated using the software office version to handheld devices e Transfer of the filled forms and questionnaires to the office system by way of using the desktop synchronisation cradle through modem phone landline via GSM GPRS through Wireless Networks or the Internet network e Automatic synchronisation of the reference qualifiers from the central system Intelligent control of data input e Syntactical control of data input check up of allowed data intervals application of special attributes such as repeated data entry copying mandatory input A possibility to set the key fields and automatic key fields e Support of the logical rules for the analysis of the questionnaire characteristics and their interrelation e Support of automatic navigating through each questionnaire e Possibility of separate storage for the subsequent analysis of logically correct and logically incorrect questionnaires
77. ee Ltd 60 DigSee Sure Template list X Select template Alliance IT Partner Request Form Credit Card Application Form Household Survey Irish Census Sunday 28 April 2002 Motor Accident Report From Renewal Application for a Work Permit to Employ a Non E 4 gt Cancel e ListBox allows to select a name of the necessary template e Ok Button terminates the dialogue saving the selected name e Cancel Button terminates the dialogue cancelling a further chain of operations 2 13 6 Intervals Dialogue Setting intervals of possible values for numeric data types Any number Integer intervais 5s From E 00 00 to 50 00 or From 50 00 to E 00 00 or From NEED to Bes e From and to TextBoxes set lower and upper bounds for the intervals e Ok Button terminates dialogue and submits parameters e Cancel Button terminates dialogue and cancels any changes made Interval can be open therefore at least one value should be indicated for the interval setting From or To See also Using the Program 61 Data types 2 13 7 Alternatives Dialogue Work with a list of alternatives Alternatives x 1 Reasonable price 2 Famous brand 3 Good quality price combination 4 Other reasons i Edit Delete Cancel e Main ListBox contains a list of alternatives it can be empty For any operations it is necessary to highlight the current a
78. eneeseneenees 28 7 Network Sure Features iecit eren Ee EDT ERA ERA EETCREE RE RARERA ER DUREE TRE FARE ERER E TERR RAS 30 8 Palm Sure Benefits issii aaan aaa eaa aaa aaa a ARa ae Eh paa EAEE RE UKKRRRERRR ERR EEan 30 9 Palm Sure Feat res ieri retten eERERR DE REIR EXER ERERE EE SE UR FXXN E FRERE DERE CR FRYREERERR EE ME CE RXA ERE RR DS EREN 32 10 System requirements eee rrr netten tret rtr nter nectit ia etae Ip Dira e n Dr Eai 33 Using the Program 36 1 Structure of documentation ene nit urhe rena KRRRn AR RRRRIKRRRRARR ARR RERREK EAR SANA VRRRERRERRRAKARRRREERR 36 2 Terms USed ener cor EIER EXER LEE REIR EX XR Roa RETE IR VERNRR RARE EEAR canes ERAS ERN CR FRRNA RYE AER RA CARE a aana ai 36 3 Getting started e 37 Program ATT EE E T Seseueveceseensesieexseste 37 How to Work with Questionnaire Arrays cccccccccsssseessseeessseeessseeeessaeeesssneecssaeeesssaseessaeeesesaeeeseeseesaeeesesanensesseeesaas 38 How to Work with Templates cccccssscccssseessseeessseceesseeeeesseeeesssneeessaeeessaneessaaseessuasessasecesaeeeseeseeseeesesanenseseeeeeaas 38 Mobile usage of PALM DigSee SURE cecccccssssecssseeeesseeeessseeeesseeeesssneecsaeeessaaseeseaeeeessaseeseeseesaeeesesaneessseeeesaas 39 Fundamental techniques of operation eeeesseseesesee eene ene ene nnne nn nhan anas aia na s aas saa sa so sss asso nass sas asas
79. ent is that the version of operating system should be no lower than PALM OS 3 x You can use PALM with the integrated keyboard external keyboard with no keyboard with built in functions of wireless or landline communication for example modem GSM modem network card or wireless network card as well as routers We support practically all models and types of communications For synchronisation we use the standard program HotSync therefore if you have purchased PALM with the version of operating system no lower than 3 x and this PALM has the capacity of synchronising its standard programs than it is suitable for usage with the system DigSee SURE After you have acquired PALM install its standard programs on the same computer which contains the DigSee SURE server Start the trial synchronisation and make sure that your personal data are synchronised The installation process on PALM is very simple The application can be installed either at the office or remotely For installation you can select the menu PALM Install PALM application Installation of the application on PALM is carried out in the Dialogue of Palm application installation The system administrator can set for the mobile worker a set of templates which he she can fill in For this purpose the administrator can select menu PALM Install templates for Palm user The selection of templates for a mobile representative is carried out in the dialogue of template installation on Palm
80. er password Repeat TextBox confirms the user password Ok Button closes the dialogue window saving all changes Apply Button becomes accessible when the parameters of the new user are preset and it adds the new user to the list If Apply Button is not clicked the user will not be added even at on exit by Ok Button Add Button makes accessible Login Password Repeat TextBox for setting parameters of the new user Login name and password should start with a letter only and consist only of letters and numbers The register of characters has no value Delete Button removes the highlighted user from the list e Cancel Button closes the dialogue window without saving any changes 2 13 27 Template Dialogue Work with a template of the questionnaire This dialogue combines Create and Edit modes for a template of the questionnaire In Create mode all elements of the questionnaire questions answers the required parameters and logical rules are set Template Household Survey X ltem E GoTo F2 Help F1 Help on types what is your date of birth Please enter the Day only Please type the day number like 12 Type Alternatives C Radio C Check C Yes No C Yes No Don t know C Text C Any number Integer C Classifier r Er Edit alternatives No answer allowed Copyable Twice intervals en Tex Keyitem Auto key Insert lt lt Previous Log rules Navigate Delete Exit L Nee
81. ere the name of a new questionnaire array is requested Rename Button renames a current questionnaire array here the new name of a questionnaire array is requested Delete Button removes the current questionnaire array Close Button closes the dialogue window See also Questionnaire Dialogue 2 13 21 Template List Dialogue Work with a list of templates Template list X Template list Credit Card Application Form Create Household Survey Irish Census Sunday 28 April 2002 Motor Accident Report From Copy Rename Delete Import Export Close Template list ListBox contains a list of existing templates it can be empty All operations except for creation of a template and closing of a window demand selection of the current template in a list Create Button provides creation of a new template here the name of a new template will be requested e Edit Button provides editing of the current template Copy Button copies the current template here the name of a new template will be requested If for creation of a new template it is desirable to use an existing bound template it is necessary to copy a bound template under a new name Rename Button renames the current template here the name of a new template will be requested Delete Button removes the current template When a template is deleted all questionnaire arrays created on the basis of the given template are always deleted too Therefore a
82. ered trademarks of the respective owners The publisher and the author make no claim to these trademarks While every precaution has been taken in the preparation of this document the publisher and the author assume no responsibility for errors or omissions or for damages resulting from the use of information contained in this document or from the use of programs and source code that may accompany it In no event shall the publisher and the author be liable for any loss of profit or any other commercial damage caused or alleged to have been caused directly or indirectly by this document October 2002 DigSee Ltd Corporate contacts Sales sales digsee com Business Development admin digsee com Marketing and Advertising info digsee com Human Resources career digsee com Technical Support support digsee com Partners partner digsee com General Feedback Please contact DigSee with any general comments or questions by sending an e mail to info digsee com Contacting us If you know the name of the DigSee employee you wish to contact our e mail addresses are structured as follows firstname surname digsee com surname must be entered without any space or apostrophe Corporate Address Head Office DigSee Ltd Office 618 7a Prospect Vossoedineniya Kiev Ukraine Phone 380 44 5510431 fax 380 44 5594603 Contents I Table of Contents Foreword 1 Introduction 4 1 Overview DigSee SURE
83. ey process or questionnaire design e elaboration of questionnaires forms or reports e conduction of marketing programs e research of trade turnover e sociological research e reporting e monitoring of mobile staff activity e expansion of your activity to other regions Then application of DigSee SURE would guarantee the improvement of your business management and expand your business horizons In general it will allow to outbid your competitors due to more refined and sophisticated operation with sociological information and will also allow you to enter the information in situ where it is most effective e g during your interview with a client respondent This mobile solution is compact enough to be placed in a shirt pocket Therefore the solution allows one to enter any reports and forms outside of one s office This solution is economically justified Moreover it is designed for operation not only by computer wizards but would satisfy needs and skills of common users What particular problems can by solved by DigSee SURE At your office It allows you to create edit templates for any questionnaire or form Using this system in contrast to other professional and expensive software packages you can achieve these goals very conveniently simply and fast The system is specially designed and targeted for solving very definite and particular tasks therefore it is made to be understandable simple and effective KISS principle Keep
84. f supporting reception and processing of orders and invoices record keeping of shipments as well as ensure you reliable monitoring of your mobile representatives A cost effective solution which is always at hand and fits one s palm will give your workers a possibility to perform fast errorfree and convenient input of results of their operations to enter forms which describe the current storage status of warehouses and a formalised claims on delivery of goods and services When performing his her field operations your mobile representative e g a van driver will have a solution that makes it possible to fill in immediately the results of daily work activity directly in the field and to transmit these in a few seconds to the central office Any results of operations of any transport mobile representative e g a van driver can be presented as forms form of goods shipment order form merchandise form form for the analysis of the storage status of warehouses current expenses form with expenses on petrol etc Practically any component of business activity can be formalised by forms On the other hand the DigSee SURE solution has been designed specially for processing and input of forms and questionnaires Thus your workers in the field will have a solution at hand which will minimise the time of report preparation and Introduction 23 transfer of the operation results to the central office Service quality
85. ff Below is a short list of benefits that you can enjoy by using DigSee SURE solution e Means of regional expansion e Possibility to develop an account form survey form or questionnaire for a new client and new type of operation in the shortest time with no special skill requirements e Reduction of survey preparation time due to incorporation of the earlier experience e Dramatic cost reduction on training of your contracting network field staff on new account forms research or survey questionnaires e Possibility of immediate generation of detailed reports for your clients e Service quality improvement Minimisation of input errors e Service quality improvement due to multipurpose PALM applications e Low automation costs Reliability Introduction 19 e Opportunity for effective management of your field staff 1 4 7 State and public organisations social and municipal services Ask anyone How do you communicate with state organisations and most probable answer will be I just fill in the forms And the importance of correct processing of these forms cannot be overestimated insofar as forms represent interests of real people On the other hand social services feel obliged to help visitors in filling in these forms And finally workers of municipal services in field conditions require to fill in results of their work activity task orders and reports which also involve filling in forms There is an easy to use r
86. g on the answer of the respondent this would be executed automatically For example answer There are no goods displayed in your show window would result in omitting questions How much goods are displayed in the show window or Are all of them visible to the customers Upon tracing the errors the system draws attention of the operator to these both by displaying the respective message and by beep sound When the end of the questionnaire is reached the questionnaire will be analysed using special logical rules and in cases of error or a non standard answer the attention of the operator will be drawn Here options could be set either to edit such a questionnaire immediately or to postpone its analysis until later within the identified group of questionnaires containing errors Important feature of the program is the optimisation of keyboard input of questionnaires This feature significantly speeds up the input process for large scope of questionnaires On the other hand the system also has the option of mouse supported input of questionnaires and forms SURE network version for multiuser input of questionnaires on many workplaces in a local or Intranet networks DigSee SURE can operate either by the principle one computer one workplace one data repository or by the principle many workplaces many computers one data repository The network version of the software allows several operators to work simultaneously with a uniform re
87. gSee SURE window See also External data formats Palm Install Palm Software Installation of the DigSee SURE software on Palm handhelds of mobile users 2000 2002 Digsee Ltd 48 DigSee Sure e t is necessary to select a mobile user on whose handheld the software is to be installed by means of Dialogue of installation of Palm application ATTENTION The software is to be installed on the Palm handheld of selected user during the next synchronisation See also Instruction for Palm user of the software program Palm Setup Templates for Palm User Specifying the list of templates to be available for a Palm user after the next synchronisation e t is necessary to select a mobile user on whose handheld the templates are to be installed by means of Dialogue of installation of Palm application ATTENTION The templates are to be installed on the Palm handheld of selected user during the next synchronisation provided that the Ready option of your Palm application is enabled See also Instruction for Palm user of the software program Palm Y Import Palm Arrays Select this menu item to import all the questionnaire arrays sent to the central office by field representatives e Dialogue of the array import from Palm will be activated See also Instruction for Palm user of the software program Options Y Confirmation to create new questionnaire while appending If this option is enabled on the comple
88. ge of data entry and the respective expenses The way it works in the field is the following Your field representative holds a small and light PALM organiser and simultaneously with performance of your work activities meeting with a client market research or filling in account forms enters the respective answers one after another into the PALM organiser Before asking a question the interviewer can see the question comments to it as well as all available options of the respective answer The interview is conducted quite informally and it is practically impossible to make an input error because the handheld automatically controls the input information quality Depending on the answers obtained the handheld provides navigation skip to the following problem and therefore it is impossible to ask irrelevant questions Moreover when the interviewing is over the questionnaire will be automatically checked on logical consistency and in case of detection of logical mismatches the interviewer can immediately while the respondent is still present repeat the respective question and to correct the questionnaire or form Now you receive better results in a shorter time and you sharply reduce costs You would not need to organise secondary stage input of the forms reports and questionnaire received from your field staff these are entered into computer when it is necessary at the moment of realisation of field operations Introduction
89. gical rules for check modes of a questionnaire array and print out of logs Using the Program 57 Logical rules X N Tfal Violation of navigation logic after answering item 9 Ok Select all Unselect all Cancel ListBox contains a list of all logical rules of a template for the selected questionnaire array It is necessary to select the required rules in it Selection is made by click on the necessary line or by pressing Space key Unselection is made by repeated click on the necessary line or by pressing Space key Ok Button terminates the dialogue saving the selected list Select all Button selects all rules of a list Unselect all Button unselects all rules of a list Cancel Button terminates the dialogue cancelling a further chain of operations 2 13 3 Select Array Dialogue Selection of a questionnaire array 2000 2002 Digsee Ltd 58 DigSee Sure Template Status lt All gt 2 4 Questionnaire array list card 1 Credit Card Application Form card2 Credit Card Application Form e Template ComboBox allows to filter a list of questionnaire arrays by a definite template Status ComboBox allows to select a subset of questionnaires all only questionnaires with errors only correct ones By default all questionnaire of the questionnaire array are selected e Questionnaire array list ListBox allows to select a name of the necessary questionnaire array Th
90. group DigSee SURE which is accessible after pressing Start button of your computer Some comments to the license agreement are given below First of all you do not have the right to distribute the program DigSee SURE without the written agreement of the company DigSee Ltd by any way including the Internet and intranet networks on CDs floppy disks DVDs or any other data carriers and media The program IS NOT shareware and cannot be distributed neither in non commercial nor commercial goals and objectives by electronic or any other means You do not have the right to distribute or copy any documentation WEB site extracts descriptions graphic schemes flowcharts or any other parts of the system If you have questions on the license agreement we ll by glad to clarify these issues with you For this purpose you need to contact us by any possible way Insofar as creation of our system has required considerable financial inputs and human resources from our company we shall pursue by all possible ways all cases of violation of our copyright property and other rights Registering the program 95 3 2 Howto Order Register the Software To order or register DigSee SURE you may contact us by any of the following ways By E mail sales digsee com By phone 380 44 5510431 By fax 380 44 5592603 By mail DigSee Ltd Office 618 7A Vozzjednannya Ave 02160 Kiev Ukraine For more information please visit our web sites
91. herefore an option of furnishing interviewers with a very cost effective PALM organiser which can be hidden in a shirt pocket or in a purse will guarantee more safety to your interviewers Qualitative improvement of survey interview techniques As it has been already mentioned each questionnaire or form is automatically checked on logic integrity when it is entered during survey interview But what happens if there are no input errors but there is a lapse of logic in the questionnaire itself Our solution takes account of this possibility too The questionnaire can be saved with a special checkmark which means that the given questionnaire has logic errors or discrepancies Later at office manager or analyst will have a possibility to conduct and print out the questionnaire analysis by the logical rules which have worked at the moment of the questionnaire input for the subsequent analysis or delivery to the customer Moreover there is a special mode of separate editing viewing of incorrect and correct questionnaires A convenient system has been designed for navigating through each questionnaire and array of questionnaires Possibility to conduct simultaneous survey in several regions with reduced expenses It looks too good to be true but your prepared questionnaire template will reach your remote field staff in a few seconds irrespective of the distance Thus your remote representative can receive the questionnaire template either v
92. ia common phone landlines or via mobile network using GSM GPRS connection There is no more need to print paper questionnaires or to cover travel costs for your employees in order to get training on the new questionnaire Sharp cost reduction on training of your network interviewers on the new questionnaire The prepared questionnaire template already contains all items of information indispensable for survey conduction The rules which will not allow operator to enter incorrect information transitions or skip patterns which would minimise time of interview logical rules which will allow during interview to verify the respondent s answer or logical consistency allow to enter both a question and comments of the interviewer all this is immediately accessible to your field staff The latter would need practically no training to start working with the new questionnaire and the new software Speeding up questionnaire elaboration First of all it is noteworthy thin the office version of DigSee SURE allows one to create template of any questionnaire very fast and conveniently Difference at the given stage from other software packages designed for preparation of questionnaire templates is that DigSee SURE is oriented on fulfilment of definite tasks namely on the task of question by question preparation of questionnaire and therefore questionnaire template is elaborated in the shortest terms During the template elaboration you can see all the av
93. igSee SURE 6 Application in manufactur 15 array list 74 arrays 38 41 57 58 65 67 74 B Banks 24 Benefits 30 benefits of use 28 C change password 82 classifier 63 77 88 Classifier Dialogue 77 classifier list 73 Classifiers 73 Classifiers Dialogue 73 Combine Questionnaire Arrays Dialogue 67 Contacts 99 Contract 17 D datatypes 43 Dbf 62 Demo 36 Desktop Notebook SURE properties 27 DesktopPC Notebook SURE benefits 28 Dialogue 56 57 58 59 60 61 62 66 67 68 69 70 73 74 75 76 77 78 79 82 83 84 85 87 88 89 Dialogue of an input entrance 64 Dialogue of change of the password 82 Dialogue of installation of Palm application 85 Dialogue of template installation for Palm users 87 Dialogue of the array import from Palm 62 Dialogue of the serial number input 56 Dialogue reminding the user of necessity of registration 89 Dialogue reminding the user of the necessity to activate the program 66 Distinctive features 27 32 E Edit User List Dialogue 79 Editing of a logic rule 78 Editing of a template 75 Editing of alternative 76 Editing of the classifier 77 Editing of the classifiers 73 Editing of the questionnaire 70 Errors 42 82 83 Errors in the questionnaire 42 export 58 88 Export Classifier to Text File Dialogue 88 export import 39 external data formats 63 external datatypes 43 F1 90 Fast start 36 Fatal mistakes 42 Features 27 Fi
94. ilities of territorial expansion of your services better control and monitoring of your contract staff work activities as well as on due and diligent submission of adequate reports to your clients You may think that in the real world these goals cannot be achieved without huge investments However there is a cost effective alternative DigSee SURE out of the box solution will solve the above tasks and help to expand your business Means of regional expansion DigSee SURE offers your field staff contract workers a cost effective mobile solution with remote information exchange No more unnecessary visits to the central office The forms of research or survey designed for your clients as well as account forms for your representatives would be transferred remotely to PALM organisers of your representative either wirelessly or by usual phone lines Possibility to develop an account form survey form or questionnaire for a new client and new type of operation in the shortest time with no special skill requirements First of all it is noteworthy thin the office version of DigSee SURE allows one to create template of any questionnaire very fast and conveniently Difference at the given stage from other software packages designed for preparation of questionnaire templates is that DigSee SURE is oriented on fulfilment of definite tasks namely on the task of question by question preparation of questionnaire and therefore questionnaire template is el
95. information you can expand your business without any additional costs Better competitiveness of your business and services Usage of DigSee SURE solution allows you to define the bottlenecks in your company business processes on the fly due to acquisition of the results of interviews and questionnaires obtained from your employees and clients Quality improvement of estimations and predictions If the primary data are wrong it is very difficult to improve the quality of estimations Sometimes it is practically impossible Usage of the DigSee SURE system will allow you to control the information at once at the moment of its input Moreover usage of navigating and syntactical control makes it possible to reduce the number of operator errors practically to zero The available powerful tool of logical control of the answers allows you to analyse the questionnaire validity and integrity There is a possibility to catch questionnaires which are entered without operator s errors but still contain logic errors For example the respondent contradicts himself herself on two semantically identical characteristics Here operator has a possibility to save such logically incorrect questionnaire for its further analysis by managers and analysts Safety of information critical for your company Separation of different business processes DigSee SURE has a built in security system The base of the data storage in the SURE system is the SQL database which pr
96. ing marketing research of particular shops by the order of large scale companies you wouldn t bear any costs on mail delivery for the form transfer or recruit any office staff for the input of these questionnaires Office managers can monitor the work activities of their field staff by their reports hire occasional workers using procedures that require filling of questionnaires and forms organise work with visitors for the purposes of social services and a lot of other options Let us see what exactly can be provided by the Palm SURE solution Simultaneous improvement of the field staff labour productivity and quality Now the process of filling in questionnaires and forms would not be postponed but be conducted during your interview with a client respondent It so is convenient to fill in the form constructed in the question answer mode in the real time scale when it is still possible to obtain more specific information or correct logical errors Moreover with no desk space required to fill a paper form the interviewer gets more flexibility and input speed Palm SURE supports the same input quality as the office system thus providing a simultaneous improvement of labour productivity and quality Company income increase due to the time savings in the office data processing The Palm SURE software allows all the latest versions of templates and questionnaires to be received by PALM as well as all filled questionnaires to be transferred to the
97. is is the only mandatory operation in the given dialogue Ok Button terminates the dialogue saving parameters e Cancel Button terminates the dialogue cancelling a further chain of operations 2 13 4 Select Array Export Dialogue Selection of a questionnaire array for export to the format ARR Using the Program 59 Template Status lt All 2 4 Questionnaire array list card 1 Credit Card Application Form card2 Credit Card Application Form Export template Cancel e Template ComboBox allows to filter a list of questionnaire arrays by a definite template Status ComboBox allows to determine the status of the exported questionnaire all only questionnaires with errors only correct ones By default all questionnaire of the questionnaire array are exported e Questionnaire array list ListBox allows to select a name of the exported questionnaire array This is the only mandatory operation in the given dialogue e Export template CheckBox for the established condition provides export of a template prior to export of a questionnaire array e Ok Button terminates the dialogue saving parameters Cancel Button terminates the dialogue cancelling a further chain of operations In order to exclude further errors it is strongly recommended to execute export of a template together with a questionnaire array 2 13 5 Select Template Dialogue Selection of a template 2000 2002 Digs
98. isation of the input process for both keyboard only and keyboard mouse options e syntactical control of questionnaires on input request of an answer possibility of no response check allowed intervals e smart control of questionnaires during their input due to usage of special logical rules questionnaire which have been entered by operator without errors but contained logic errors Introduction 29 For example the respondent gives contradictory answers on two semantically identical characteristics significant reduction of the amount of input information due to the automatic navigating through the questionnaire transitions to other questions depending on the answer of the respondent usage of special characteristics for particular types of questions allows one to avoid mistakes It is possible to set a request for a repeated input of the critical information for example number of one s social insurance card It is possible to set that by default operator be offered the corresponding data from a previous questionnaire For example field operator name will be proposed by default for all questionnaires after the first one is completed which would allow to minimise time and reduce the number of mistakes Business expansion with simultaneous cost reduction Due to the time savings in the development of questionnaires software formalising and what is most important due to speedy acquisition of adequate and correct
99. ith the search criterion Search by code requires equality of code values while search by name requires coincidence of the line substrings Sort by name Sort by code RadioButtons control sorting of the classifier by the respective field e Ok Button closes the dialogue window and saves all changes e Add Button adds empty line to the table initially the line is added in the top of the table and when filled it takes a position pursuant to the current sorting pattern 2000 2002 Digsee Ltd 78 DigSee Sure e Delete Button removes the highlighted lines a line is highlighted if its background is black the line is highlighted by clicking of the mouse cursor on the grey area in the left hand part of the line e Cancel Button closes the dialogue window and cancels all changes Editing of the classifier is performed directly in the table 2 13 25 Logical Rule Dialogue Creation and editing of a logical rule Logical rule X Conditions ltem 26 is answered 27 Name of principal Bamk Building Cociety IE 27 no answer ET z Operator o Epy Value Barcel Add Delete Up If 26 is answered AND 27 no answer 4 Message Violation of navigation logic after answering item 26 v Generated rule e Conditions ListBox contains a list of conditions formed for the given rule As it is customary for any operations with a particular condition it should be highlighted in the list
100. l information What makes the input convenient e Data entry optimisation due to fast input using only keyboard e A possibility to enter answers by checking available options by mouse e A possibility of simultaneous operation by several operators for the input of questionnaires using one database located on the server e A possibility of reviewing logically incorrect and correct questionnaires e Easy to use search store transfer options for the filled questionnaires and forms e The developed system of reports All these features make DigSee SURE to be quite indispensable for input of questionnaires Service quality improvement Minimisation of input errors and expenses related to field data error correction Although a single error made in the financial business can be critical the number of errors in primary data input for the account forms is still high which require costly multistage procedures of data entry 2000 2002 Digsee Ltd 26 DigSee Sure and verification A more cost effective alternative is presented by DigSee SURE solution it leaves an operator with no other options but to enter the information correctly Special control rules repeated input options automatic data copying control of allowed intervals and smart navigating through the form or questionnaire such a combination makes it possible to minimise losses of your company related to the input data error correction Moreover you can take adv
101. lick on the necessary repeated click on the necessary line or by pressing Space key 2000 2002 Digsee Ltd 88 DigSee Sure Attention If the PALM user already has some templates on his her PALM these templates will be deleted after synchronisation and only the new list of templates will be accessible to this PALM user OK completes the dialogue fixing the selected list in memory Select all puts checkmark on all templates Unselect All removes checkmark from all templates Cancel completes the dialogue cancelling a further chain of operations Note 1 It is supposed that the DigSee Sure program is already installed on the PALM device to which the templates are transferred and installed Note 2 The templates are physically transferred to the PALM device during the next synchronisation session provided that the PALM user has confirmed in the program on PALM his her readiness to synchronise data option Ready See also Dialogue for installation of Palm application Dialogue of array import from Palm Mobile usage of Palm DigSee Sure Usage of Palm Sure 2 13 35 Export Classifier to Text File Dialogue Set up of parameters for the classifier export to a text file Export classifier to text file X E Delimiter Tab C Comma C Semicolon C Space C Other Ok Cancel e Save fields names at first row CheckBox determines whether fields names will be saved in the out
102. ll as in the Intranet network DigSee SURE can operate both by the principle one computer one workplace one data repository and by the principle many workplaces many computers one data repository The software network version allows several operators to work simultaneously with unified data repository Our technology is based on the client server technology and SQL Server as a reliable data repository Actually each client network workplace has the same functionality as the Desktop Notebook SURE software and differs only by method of connection to the database By connecting to the database stored on the server the user works with the unified office database of templates questionnaires qualifiers and data arrays Here an important role is played by the functionality of DigSee SURE which provides system administration of the users logins and different access rights Thus in combination with the available export import functions related to the templates of arrays for questionnaires and forms it is possible to set up the required operation scheme of your business whichever sophisticated and diversified which will include the remote departments each having several network workplaces and a set of mobile users Palm Sure Benefits Nowadays it is hard to find any business sector that would not require input and processing of questionnaires forms and reports And lately it also became evident that mobile solutions give incredi
103. lt Button transfers all questionnaire arrays from the right to the left list Delete source arrays CheckBox determines whether the initial questionnaire arrays are to be removed after merging e Ok Button starts the merging procedure Upon its completion a report on the successful completion indication of the number of merged questionnaire arrays or on error is given Cancel Button closes the dialogue window without executing merging procedure See also Questionnaire Dialogue 2 13 15 Jump for Yes No Type Dialogue Setting navigation for the data type Yes No Don t know Using the Program 69 3 Your Date of Birth Day Ok Cancel e TextBox and ComboBox set the element to which the jump link will be made in accordance with the answer There are two options to set the jump link by entry of the element number in TextBox or by selecting an element from ComboBox Number 10000 of an element has a special meaning it means that the jump should be made to the end of the questionnaire i e the input of the questionnaire will be terminated e Ok Button terminates the dialogue saving all changes made e Cancel Button terminates the dialogue cancelling any changes made See also Data types Logical rules 2 13 16 Jump for Numeric Type Dialogue Task of navigation for numeric data types Any number Integer Dump ES From 2 to mo 10000 10000 End From 2 ta 10 jump to End Ok Add
104. lternative Ok Button closes the dialogue window and saves all changes Add Button provides adding of alternative to an existing list Edit Button provides editing of the current alternative Delete Button removes the current alternative Cancel Button closes the dialogue window and cancels all changes See also Alternative Dialogue 2000 2002 Digsee Ltd 62 DigSee Sure 2 13 8 Dialogue of the array import from Palm 2 13 9 The dialogue of import of the arrays obtained from PALM devices Select arrays to import X Unselect All Impor Palm user Filename C Irina Boyko i V amp rray 2002071 Q 1754 14602244 arr i Ivan Petrov j Credit Card Application Form arr z B During operation the mobile representatives transfer the filled arrays of the questionnaire and forms to the central computer At any moment of time the administrator can select the menu item PALM V Import of the arrays from PALM to import all earlier transferred arrays However if at least one earlier transferred array is retrieved the given dialogue box will appear e The dialogue box contains the list of all arrays obtained from mobile representatives In this list itis necessary to checkmark the arrays which you need to import The checkmark is made by mouse click on the necessary line or pressing Space key Deleting the checkmark is made by repeated click on the necessary line or pressing Space key e Clicking on b
105. me of a template e Then it is necessary to set a filename of the format ARR with the help of the standard dialogue of file selection The procedure of export is started and upon its completion the report on the successful export or error is given See also External data formats Array Y Export to external formats Export of a questionnaire array in DBF and TXT formats e t is necessary to select a questionnaire array and to customize parameters of export by means of Array list Dialogue e In the following dialog box Export a standard dialogue of file selection it is necessary to indicate precisely the file type thus the format of export is set and to set a filename The procedure of export is started and upon its completion the report on the successful export or error is given See also External data formats Array Export to Excel Export of a questionnaire array to the Microsoft Excel e t is necessary to select a questionnaire array and to customize parameters of export by means of Array list Dialogue The automatic export of a questionnaire array to the Microsoft Excel sheet is carried out An example of the output is presented below 1 ed MyArray 3 5 P4 P21 P2 P23 P3 P4 P5 P6 B Do o jo do p jJ daoo 43576 7 After completion of this procedure the control is transferred to Microsoft Excel while in order to return back to DigSee SURE it is necessary to actuate the Di
106. n gt n Using the Program 37 2 3 2 3 1 Program user The term program user envisages a combination of the login name password and appropriate rights PALM user PALM User is a name which is assigned for identification of the particular PALM organiser by the program HotSync Template Complete set of units for a particular type of questionnaires All questionnaires which are entered in DigSee SURE are generated on the base of this or that template The template also includes navigating and set of the logical rules Free template The template on the base of which no questionnaire array has been generated yet Linked template The template on the base of which at least one questionnaire array has been formed Unit Question of the questionnaire and its parameters type of the answer comment navigating transitions etc Getting started Program Launch It is possible to start the program using any of the following standard procedures e From the main menu Start Programs DigSee SURE DigSee SURE the most recommended option e Place a shortcut of the program on the Windows desktop and start it directly from the desktop e To find the file SURE EXE and to start it the least recommended version For unregistered users each program start is accompanied by the appearance of Please register Dialogue For registered users as well as users who are trying the product and who pushed Later Button in
107. naires for further correction View mode of a questionnaire array by navigation is completely similar to editing However in this case no changes can be introduced to the questionnaire This is convenient for reliable analysis of a questionnaire array See also Template Dialogue 2 13 19 Classifiers Dialogue Work with a list of classifiers Classifiers X Country Market Segments Products Export Close Main ListBox contains a list of classifiers it can be empty For any operations it is necessary to highlight the current classifier Add Button provides creation of a new classifier Edit Button provides editing of the current classifier Delete Button removes the current classifier If the classifier is be used at least in one template the error message appears and the operation of deleting will not be executed e Export Button provides export of the current classifier to the external file Import Button provides import of the classifier from the external file e Close Button closes the dialogue window 2000 2002 Digsee Ltd 74 DigSee Sure Export and import of classifiers can be performed from to different external data formats The format of export import is set by means of a field File type in the standard dialogue of file selection See also Classifier Dialogue Export classifier to text file Dialogue Import classifier from text file Dialogue Import classifier from
108. nancial Services 24 From the very Start 40 Functions of administration of system 6 Functions of work with patterns 6 Functions of work with the questionnaire 6 Fundamental techniques of operation 39 G general notes 4 2000 2002 Digsee Ltd 102 DigSee Sure General common functions DigSee SURE 6 Guarantees 94 H help 90 help system 90 How to contact to the representative of the company DigSEE 99 How to order the program 99 How to Order Register the Software 95 How to Work with Questionnaire Arrays 38 How to Work with Templates 38 Import 62 63 65 83 Import Classifier from DBF Dialogue 62 Import Classifier from text file Dialogue 63 Industry 8 11 13 15 17 19 21 22 24 26 Initial dialogue 56 Input of the classifiers 73 Input of the questionnaire 70 Installation on PALM 85 Instruction for Palm user of the software program 49 Insurance 13 Interval 60 intervals dialogue 60 J jump 68 69 Jump for Numeric Type Dialogue 69 Jump for Yes No Type Dialogue 68 L List of Errors Found in Questionnaire Dialogue 82 Logical Errors 83 Logical Errors List Dialogue 83 Logical Rule Dialogue 78 logical rules 41 78 84 Logical Rules Dialogue 84 login 64 Login Dialogue 64 Logistics 22 main screen 43 Main Window Components 43 Manual of the user 36 Manufacturing 15 Marketing Research and Product Service Promotion 8 Medicine 21 Memory 33 menu 43 menucomma
109. nasa sanas sas aa 39 From th very Start ngu uuauLhhuhnaduihanLkZd clu sidiaeietones Jeceesagserssecesssstaseselszecsaces 40 SONRVICE PUNCH ONS EM L taaria Eiana 40 A Templates siiztacascascacecacxsacanssastaieacxceashdeadnanscaiseanssanannantstacacsdesanasseditvaxsaannsusaeitasaaadasnadsacditvaasaaanneaincs 40 5 Questionnaire Arrays uice steceesecevsnnedesttecysecnseseccantensseeedestoecntedesuc rasa De kao DE gau guae Da cetsisyestteasecd 41 6 Logical Rules iei ii o amete iie R 41 7 Errors in the questionnaire reri aee aeaa aa EAE aE a a EEan AE a RC EKR RARE RR REA EXRRRR ERE 42 MOLICUNDCIIEENC c n 43 9 External Data Formats nr IRRRRRRERRRERERRERRERERIRRRERRARERAEREREKARARKRRRRRRANRER KRRRRRRERAPRERRKARERRRRRARRKRA RAE 43 2000 2002 Digsee Ltd DigSee Sure 10 Main Window Components cccccccecceeeeeeeeeceeeeeeeeeeeeeeeseeeeneeeaseaeeeseeesneenasneneeseeeseseeesneeeeseeeeeeeeees 43 11 Menu Commands ore RR Run xA RE en SEERKRKRRARNR RR RERR CERRAR a RD en REERERKRARNR ARES ER KRRRAXR ARDEN EEPRKR ANAK AE ER 44 12 Instruction for Palm user of the software program cccssececeeseneeeeseeeeeeeseeneeeeseeeeeeeseeneeeeseeneeess 49 13 Dialogues sissen nanne AAA AAEE AE aAa SEERR GRKR ARR EREEEEEREARR AMARE RRERREANR EREBER RERERRRKREAM ERR 56 Dialogue of the serial number input
110. nation of high quality reliability and low cost This gives you a possibility to automate operation of all your workers at amazingly low costs Dramatic cost reduction on training of your contracting network field staff on new account forms research or survey questionnaires The prepared templates of account forms research or survey questionnaires already contain all issues required for the respective data entry The rules which will not allow operator to enter incorrect information transitions or skip patterns which would minimise time of interview logical rules which will allow during interview to verify the respondent s answer or logical consistency allow to enter both a question and comments of the interviewer all this is immediately accessible to your field staff The 2000 2002 Digsee Ltd 22 DigSee Sure 1 4 9 latter would need practically no training to start working with the new questionnaire or form Service quality improvement due to multipurpose PALM applications As soon as you acquire PALM SURE solution for mobile input of questionnaires and forms you can enjoy a full range of PALM organising capacities scheduler alarm clock calculator electronic notepad e mail and a lot of other handy built in solutions Solution which is always at your fingertips Insurance agents furnished with Palm SURE solution would enjoy the consumers preference because any time and any place they have a possibili
111. nds 44 Mobile input of the questionnaire 49 Mobile usage of PALM DigSee SURE 39 municipal services 19 N Navigation Network 30 Network SURE 30 O Open interval 36 Operational system 33 Order of the program 95 Outsourcing services 17 p palm 39 49 85 87 Palm application 85 Palm SURE 30 32 39 49 Palm SURE Benefits 30 Palm SURE properties 32 Pharmaceuticals 21 Platform 33 product registration 95 product versions 95 program description 4 program launch 37 program start 37 Properties 27 32 public organisations 19 68 69 Index 103 questionnaire 38 41 70 Questionnaire Array Import Dialogue 65 questionnaire arrays 38 41 58 65 70 74 Questionnaire Dialogue 70 Questionnaire with Fatal Errors at Import Dialogue 83 Questions and answers 98 R register 76 89 Register Dialogue 76 Registration of the program 95 Repeated data entry Dialogue 70 retail licence agreement 94 rules 41 78 84 m Search on the classifiers 73 Select Array Export Dialogue 58 Select Array Dialogue 57 Select Logical Rules Dialogue 56 Select Template Dialogue 59 Serial number 56 Service Functions 40 Social services 19 Sociological research 11 stages 39 Starting dialogue 56 State 19 State organisations 19 Structure of the documentation 36 Subcontracting 17 Synchronization 49 87 System requirements 33 ST Technical support 98 template 59 75 Template List Dialogue 75
112. ng system no lower 3 x and this PALM has the capacity of synchronising its standard programs than it is suitable for usage with the system DigSee SURE 2000 2002 Digsee Ltd 36 DigSee Sure 2 1 2 2 Using the Program Structure of documentation Before you start using the system we strongly recommend you to Read and go step by step through the Quick Start document The given document is included in your delivery At any moment of time you can launch the program DigSee SURE select the choice Help lt Quick start gt and push the button Read the document Quick Start Attention The contents of the document Quick start is not duplicated in this material therefore we strongly recommend you to print it out and try to work it through step by step View DEMO on usage of the system SURE You will see main steps on usage of the system For this purpose you can visit our WEB site www mobilentry com and select the DEMO browse mode or you can start up the program DigSee SURE select the choice Help Quick start and tab on button View DEMO in the Internet Print out the User s Manual which is available in your delivery Terms used Administrator This is the user of the system DigSee SURE with the special rights By default administrator is the user with a name ADMIN and empty password Questionnaire This is a questionnaire form account form or any other data form Attention
113. nis nass hann nass nans sna 88 Dialogue with the list of questionnaires with fatal errors mandatory for correction 89 Dialogue reminding the user of necessity of registration eeseeeeseseseseeeeseeeeeeeenne nne ennt 89 14 Help System Registering the program 94 Rights license watranty 1er eicit ente enean atn renean ae thue Lun n Da nne hk Em daba aae kA E iaaea 94 How to Order Register the Software eese eene n nnne nn nnns 95 3 Activation of the program 5 teneret RR AARAA RRR n RR RR RR RR RE ARR SRI PR ERARA 95 Support and Contacts 98 1 Technical SUppOTt eere te Lee nnne HR EE RE EH LIES RENTE aaa paaa EX RREERRTUR KE A ESES 98 Contents ll 2 About program contacts Index 2000 2002 Digsee Ltd Introduction Introduction Introduction We are always attached to something When ironing we are attached to the wall outlet when calling by phone we are attached to the phone set And possibly anyone who has to do with computers for once was desperately lacking five inches of interface cable connecting system unit with printer to set up the printer at convenient location Often our inherent striving for freedom is bound by the wires That s why along with the basic freedoms like Liberty of Conscience Freedom of Speech Assembly and Press should be also observed the Freedom of
114. ns related to operation with templates For operation with a questionnaire it is necessary first of all to describe its structure i e to create a template of the given questionnaire For operation with questionnaire templates the software has a special mode which is described in more detail in chapter User s guide The main functions related to operation with templates are creation editing export and import For creation or editing of a template the respective questionnaire characteristic question type is set as well as a block of parameters of the given characteristic depending on a type of the answer to the given question The following types of characteristics are supported e Radio e Check e Yes No e Yes No l don t know Introduction 7 Any number Integer number Text Classifier Depending on a type of the characteristic such parameters as Other options Comments Navigating and Key field can be set For all characteristics No Response parameter can be selected SURE functions related to operation with questionnaires The main functions related to operation with questionnaires are e Input and editing of questionnaires e Viewing information of questionnaires and their characteristics without a possibility of editing e Information retrieval for example a possibility to find a questionnaire by the household number e Convenient navigating through questionnaires and characteristics
115. nswer e OK completes the dialogue accepting and storing the answer entered If the answers will not coincide the error message will be produced e Cancel completes the dialogue without accepting the answer entered The condition of repeated entry is set in the template for support of a correctness of information therefore you should not avoid using the repeated entry option in the routine work 2 13 18 Questionnaire Dialogue Work with a questionnaire array This dialogue combines Create Append Edit and View modes for a questionnaire array In Create Append mode a questionnaire array is filled by the particular questionnaires Here it is necessary to pay special attention to entering the exact answer to the current question of the current questionnaire and then to pass to the next question Using the Program 71 Questionnaire card_1 appending ltem fi GoTo F2 Bules 3 Principal Cardholder Details Answer Alternatives 1 Mr 2 Mrs 3 Miss 4 Ms 5 Other Total questionnaires 2 Total items 42 Item TextBox shows the number of the current element of the questionnaire e GoTo F2 Button Key F2 allows one to pass directly to the necessary element Number of the element is set in Item TextBox after pressing Enter key the indicated element becomes current Rules Button displays logical rules preset in the template of the current questionnaire array e TextBox without a name in
116. nternal reports as forms and order your field staff to enter their daily reports in such a form In this case you will have effective monitoring of daily activities wnereabouts results and expenses of your field staff Introduction 17 1 4 6 Below is a short list of benefits that you can enjoy by using DigSee SURE solution e DigSee SURE Out of the box Solution offers you tools for the enhanced improvement of your management and account and supports your seamless and easy shift to a new development stage it gives a truly mobile solution to your workers e Your workers will get an opportunity to fill in and send order forms for the required raw materials and equipment as well as task orders directly from their workplaces Dramatic reduction of expenses on quality control and production control with simultaneous enhancement of decision making processes Data entry in difficult conditions or and mobile environment Service quality improvement due to multipurpose PALM applications Means of regional expansion DigSee SURE is easily adaptable for any particular business structure Effective management of your field staff Contract Subcontracting Outsourcing services If your business involves outsourcing services provision of hired labour to your contractors or fulfilment of contract operations by the orders of your clients in can be stated that success of your business depends on minimisation of your costs possib
117. of creation input and processing of forms and questionnaires are in demand by practically all types of companies and organisations Therefore the cost effective mobile DigSee SURE solution have been designed for implementation in practically any industry from social services to manufacturing Below you can see our solutions for different industries and proposals for various types of companies We are sure that your wish to achieve results in the shortest terms and with minimum financial investments will be substantiated with our leading technologies Marketing Research and Product Service Promotion The following factors are critical for the success of your business Survey preparation time Survey conduction time Survey cost Survey quality Survey regional coverage e Monitoring of interviewers activity Let us suppose that you need simultaneously to expand the regional coverage of your survey to improve quality to reduce time consumption with simultaneous decrease in the survey cost Does it seem to be impossible Not anymore Now DigSee SURE allows you to fulfil these tasks and to make them much easier than you could think Introduction 9 The cost effective DigSee SURE solution will change the current technology of your remote staff change the way you work with respondents and allow you to achieve all the above purposes Let s discuss in more detail how DigSee SURE can assist your company Speeding up ques
118. of operations of municipal services The Palm SURE solution will give a true mobility to your employees This pocket sized solution is always at hand it requires only a few minutes to provide results of operations performed or inquiry on realisation of operations and to transmit these to the central office it will open quite a new life to your city management You can see how Palm SURE can assist in automating the operation of the transport municipal service here ccbinka Research and management of a transport municipal service DigSee SURE will support automation of the population survey for the State Statistical Bureau More safety for social workers Unfortunately the world we live in is not ideal too many localities are quite unsafe and unfriendly to outsiders A person with an expensive looking notebook is exposed to unjustifiable hazard in such localities On the other hand demonstration of such red tape attributes as paper forms provokes animosity and sometimes even aggression Therefore an option of furnishing insurance agents with a very cost effective PALM organiser which can be hidden in a shirt pocket or in a purse will guarantee more safety to social workers DigSee SURE will assist you to get impressive results with minimal efforts Social services are focused on the interests of common citizens It would be in the interests of any social worker to achieve an impressive improvement of his her services and expect th
119. office in a few seconds Thus it is possible to transmit the questionnaires both via modem land phone lines and via GSM GPRS connection The Internet connection will also allow you to synchronise the data with your office without bearing the costs of long distance phone calls But this is not the limit yet You can furnish your Palm with network functions and if you work with clients at your office e g social service you can enjoy the reduction of the cumbersome process of data synchronisation to a simple one button click operation As one of such simplified solutions of data transfer you may just insert your Palm device into a desktop synchronisation cradle Mobile staff management The Palm SURE software is fully administered from the office Only in the office installed workplace one can set up the list of users authorised to use the system remotely Then the system administrator sets the list of templates for questionnaires and forms which will be accessible for these remote staff users On the other hand all filled forms and questionnaires are stored in the office separately for each sender which makes it possible to check data for each particular remote representative Cost effective solution Quick and risk free return of the investments in technology PALM handhelds are now available for a price below 100 US dollars Palm SURE software can be installed practically on any handhelds from diverse manufacturers with PALM operating system
120. ome buttons for transition between questionnaires within the same array as a matter of convenience in the analysis and editing button of transition to the next questionnaire button of transition on the previous questionnaire and button of transition to the selected questionnaire These buttons are located immediately after letter Q for questionnaire The left arrow passes to the previous questionnaire while the button with the right arrow passes to the next one If you click on the number of the questionnaire you will be asked to enter the number of questionnaire or key field of the questionnaire for fast transition See below Questinanire number Input aunber Similar to the mode of the new questionnaire input the dialogue has two forms simple and extended All the differences between them have been described above Dialogue of editing viewing the questionnaire a simple form Using the Program 55 Palm Ile Answer CA nnno wl Dialogue of editing viewing the questionnaire an extended form Palm ille Editing FOCUS GR OUF2 Item 3 5 gt Q 4 2 D Description of the dialogue of editing review of the array At the left upper corner of the screen the order number of the question is located If you click on the question number in the extended form the dialogue will appear allowing you to proceed immediately to the required question in the questionnaire At the left an
121. on his her laps Less frequently one can see an interviewer with a notebook who begs the respondent to move elsewhere to a place where there is a wall outlet and desk it s not much fun to balance a dozen pounds of laptop s weight in one s arm and worry about battery going flat Our proposed solution will suit your requirements either to provide significant revision of the questionnaire form or to change modus operandi of your field representatives or to increase yields improve quality with simultaneous decrease of survey time and expenses for separate technological stages The following information describes how usage of DigSee SURE solutions will allow you to achieve impressive results of sociological research in the shortest terms e Minimisation of losses in data input quality practically to zero e Significant improvement of interviewing quality e Exclusion of secondary stage of data entry and the respective expenses The way it works in the field is the following Your field representative holds a small and light PALM organiser and simultaneously with the respondent s answer enters the latter into the PALM organiser Before asking a question the interviewer can see the question comments to it as well as all available options of the respective answer The interview is conducted quite informally and it is practically impossible to make an input error because the handheld automatically controls the input information quality Depending
122. on of Automatic value results in automatic generation of codes e Name ComboBox determines a field of the DBF file from which the names of the classifier will be selected Ok Button terminates the dialogue submitting the parameters Cancel Button terminates the dialogue cancelling a further chain of operations See also External data formats 2 13 10 Import Classifier from text file Dialogue Set up of parameters for the classifier import from a text file 2000 2002 Digsee Ltd 64 DigSee Sure Import classifier from text file X Classifier name Produce Starting row E E m Delimiter Tab C Comma C Semicolon C Space Other Choose field numbers where to get data from Code fi E Tr Auto E Name 2 E Ok Cancel Classifier name TextBox sets a new name of the classifier Starting row Field sets the initial line number from which the import would be started Delimiter GroupBox determines a separator by which the fields are separated from each other in the imported file Choose field numbers where to get data from GroupBox sets numbers of fields from which it is necessary to take values for import The fields are numbered starting from 1 It is possible to ensure that Code Field will not be entered from the file but generated automatically Auto CheckBox Ok Button terminates the dialogue and submits the parameters Cancel Button terminates the
123. ore safety to your field staff Service quality improvement due to multipurpose PALM applications As soon as you acquire PALM SURE solution for mobile input of questionnaires and forms you can enjoy a full range of PALM organising capacities scheduler alarm clock calculator electronic notepad e mail and a lot of other handy built in solutions You will get an opportunity for effective management of your field staff An authorised manager decides which questionnaire should be transferred into handhelds of which particular mobile representative Moreover questionnaires received from different representatives can be stored in different arrays of questionnaires this gives you a possibility to evaluate the survey quality and a scope of work of each particular representative separately Moreover why not prepare your internal reports as forms and order your field staff to enter their daily reports in such a form In this case you will have effective monitoring of daily activities wnereabouts results and expenses of your field staff You acquire an opportunity of practically errorfree input of a large number of paper questionnaires at your office If you need to enter without errors a plenty of forms or questionnaires at your office for example those received by mail from home users the Network SURE solution can assist you to reduce the input time and expenses with simultaneous reduction of the number of errors made by operators All the
124. our forms and questionnaires which will notify your representative about logic inconsistency of the client or about the input errors detected during his her meeting with that client Service quality improvement due to multipurpose PALM applications As soon as you acquire Palm SURE solution for mobile input of questionnaires and forms you can enjoy a full range of PALM organising capacities scheduler alarm clock calculator electronic notepad e mail and a lot of other handy built in solutions Low automation costs Reliability PALM personal organiser is presently the best selling organiser in the world due to its unique combination of high quality reliability and low cost This gives you a possibility to automate all your workers at amazingly low costs You will get an opportunity for effective management of your field staff An authorised manager decides which questionnaire should be transferred into handhelds of which particular mobile representative Moreover questionnaires received from different representatives can be stored in different arrays of questionnaires this gives you a possibility to evaluate the survey quality and a scope of work of each particular representative separately Moreover why not prepare your internal reports as forms and order your field staff to enter their daily reports in such a form In this case you will have effective monitoring of daily activities wnereabouts results and expenses of your field sta
125. ours PALM device 3 Conduct trial synchronisation with your PALM and make sure that your personal data are synchronised Only after that you will have an opportunity to install the program on the given PALM through the menu command PALM lnstall Palm application Then you will see the given dialogue Attention The PALM menu can be unavailable if you have not installed standard programs for PALM device synchronisation e The window contains the list of all PALM users You can select those users on whose device the program DigSee SURE should be installed during their following session of synchronisation Attention The list of PALM users is not the list of the DigSee SURE users You can edit the list of PALM users in the PALM DESKTOP software program which should be installed on the central computer e The checkmark is made by mouse click on the necessary line or by pressing Space key Removal of the checkmark is made by repeated click on the necessary line or by pressing Space key e OK completes the dialogue fixing the selected list in memory e Select all puts checkmark on all arrays e Cancel selection removes checkmark from all arrays Using the Program 87 e Cancel completes the dialogue cancelling a further chain of operations It is noteworthy that application will be physically installed on the selected PALM device at the moment of following synchronisation of that device Attention Your purchase of Dig
126. ovides integrated data storage and guarantees that your information remains confidential The users of your system will have different access rights The rights are set by the system administrator For each user it is possible to set his her login and password to set or cancel the following rights e to view already entered questionnaires e to enter new questionnaires e to edit questionnaires e tocreate edit questionnaire templates Find a breakthrough for a sharp increase of profits by zero risk investment in the latest technologies Amazingly cost effective solution DigSee SURE is distributed in a form completely ready to use and out of the box In less than one hour the solution is installed on your computers Moreover as our solutions are verified by time we are ready to install for you completely serviceable solution for a test period without any payment required for the test period The Desktop Notebook solutions require no additional office equipment The solution can be installed on any desktop computer with any of the most popular operating systems from the company Microsoft Windows 98 NT 2000 ME XP DigSee SURE gives you a unique possibility to improve the profitability of your enterprise without bearing any financial risks e Support of your business extension and distributed structure e Depending on the particular business requirements the system can be easily be extended e tis possible to start from one workplace
127. pacities scheduler alarm clock calculator electronic notepad e mail and a lot of other handy built in solutions Means of regional expansion Palm SURE due to its mobile capabilities offers you a cost effective possibility to expand the territory covered by your field staff Moreover field representatives would no longer need to visit the central office in order to deliver their work results these would be transferred remotely and become accessible to the central management in a few seconds If your company has numerous subdivisions DigSee SURE is easily adaptable for any particular business structure Due to subsystems of import export of templates and questionnaire arrays it is possible to organise distributed input of questionnaires and forms in remote departments using standalone desktops and notebooks with no network capabilities Then the data exchange is possible using file transfer by floppy disks CDs e mail etc The above combination of functions provides you with an opportunity for effective management of your field staff An authorised manager decides which questionnaire should be transferred into handhelds of which particular mobile representative Moreover questionnaires received from different representatives can be stored in different arrays of questionnaires this gives you a possibility to evaluate the survey quality and a scope of work of each particular representative separately Moreover why not prepare your i
128. plate represents the formalized set of elements for a particular type of the questionnaire and logical rules controlling the correctness of filling of the questionnaire Each element should contain first of all question of the questionnaire and type of the answer to this question Moreover for any element it is possible to define a set of parameters Alternatives Intervals No answer allowed ensuring practically all optional versions of questionnaire survey As far as all questionnaires are formed on the basis of a particular template the success of further processing and analysis of questionnaires depends on the template correctness Using the Program 41 2 5 2 6 Questionnaire Arrays Questionnaire array is perceived as a set of questionnaires of one template filled by the particular answers The main functions of work with questionnaire arrays are Input and editing of the questionnaires Review of the information of the questionnaire with no editing allowed Easy navigation through the questionnaires and their elements The links to the particular questionnaire and particular element are stipulated Maintenance of automatic navigation through each questionnaire depending on the answer of the respondent For example if the respondent has answered some questions positively he she should proceed to the next group of questions and thus a part of questions should be skipped by the interviewer The prog
129. pository This technology is based on the client server technology while SQL Server is used as a reliable data repository Organise input of questionnaires and forms on remote workplaces remote departments Due to subsystems of import export of templates and questionnaire arrays it is possible to organise distributed input of questionnaires forms and reports in remote departments using workstations and notebooks without network capabilities As for the data exchange the required files may be transferred using floppy disks CDs e mail etc Mobile users get a possibility to receive templates of questionnaires on PALM handheld both in the office and remotely in the field A possibility to fill in the required form during your meeting with a client interview with a respondent what can be more lucrative PALM SURE is simple in usage cost effective and effective The user interface that walks the user through screen by screen and requires no special training or computer skills from its users has been developed on the base of our long term experience Thus it is possible to transfer data either in the office using a simple technology where the user places a handheld into a special cradle or remotely via modem mobile GSM GPRS connection or even Internet network Storage Search Editing of questionnaires Export for further analysis At central office the DigSee SURE system allows effectively to find view organise a storage of the arr
130. possible to enter additional text with comments to the answer It is accessible to types Any number Integer Yes No and Yes No Don t know Key item CheckBox sets a key element i e the answer should be unique within a questionnaire array Only one element in a template can be a key one It is accessible to numeric types Any number and Integer Autokey CheckBox sets automatic generation of a key element It is accessible if parameter Key item is set Alternatives ListBox contains a list of current alternatives for types Radio and Check Edit alternatives Button calls out Alternatives Dialogue for creation or editing of a list of the current alternatives For data types Radio Check it is obligatory to set the list of alternatives ntervals Button calls out Intervals Dialogue permitting to set up to three intervals of values for numeric types Any number Integer Navigate Button allows to set links jumps change of a sequence of questions for types Any number Integer Yes No and Yes No Don t know Previous Button executes link to the previous element of a template Log rules Button calls out Logical rules Dialogue for operations with logical rules of a template e Insert Button pastes a new element of a template before the current one Delete Button removes the current element of a template e Exit Button executes termination of dialogue If any changes were introduced in a template the question will be
131. put file In this case the first line entered will be of code name type Delimiter GroupBox sets a separator by which fields will be separated from each other e Ok Button terminates the dialogue submitting the parameters e Cancel Button terminates the dialogue cancelling a further chain of operations The classifier is saved in the following format e Each record is written in a separate row e The record consists of two fields code and name separated by the set separator e The lines are enclosed in quotation marks Using the Program 89 See also External data formats 2 13 36 Dialogue with the list of questionnaires with fatal errors mandatory for correction Questionnaire with errors x In questionnaire with key field 0 there was detected the folowing errors 4 no answer is not allowed a e This dialogue box contains the list of fatal errors detected in a questionnaire e Correct error button closes the dialogue box and switches the control back to the questionnaire editing mode of the particular questionnaire element which corresponds to the current error in the dialogue box This is the only action allowed in the questionnaire data entry DigSee SURE permits no fatal errors in the questionnaire data entry therefore such errors should be corrected immediately 2 13 37 Dialogue reminding the user of necessity of registration Reminder on the necessity to register DigSee SURE 2000 2
132. ram in this case immediately passes to the corresponding group of questions No answer is automatically written down in the fields of the skipped questions A stringent control of the data entry process by DigSee SURE does not allow one to enter a wrong answer for any particular element The logical control of the information For example the respondent contradicts himself herself in the case of two semantically identical attributes In this case before termination of the input of questionnaire or element the warning will appear indicating that a logical error is found Thus the operator gets a possibility to check the questionnaire to return to its editing or to record this questionnaire in a questionnaire array of the logically incorrect questionnaires for the subsequent analysis In order to provide correct navigation and reliable control of the information it is necessary to set these capabilities carefully in a template of the questionnaire Capability to store separately the following data arrays questionnaires that are logically correct and entered by operators without any errors questionnaires that are entered by operators without any errors but contain logical errors for example respondent contradicts himself herself in two semantically identical attributes These questionnaire are subject to the subsequent analysis and possible correction by operators without any errors analysts Upon editing of the questionnaire with erro
133. rays of questionnaires that gives you a possibility to evaluate the survey quality and a scope of work of each particular representative separately Moreover why not prepare your internal reports as forms and order your field staff to enter their daily reports in such a form In this case you will have effective monitoring of daily activities whereabouts results and expenses of your field staff If your company has numerous subdivisions DigSee SURE is easily adaptable for any particular business structure Due to subsystems of import export of templates and questionnaire arrays it is possible to organise distributed input of questionnaires and forms in remote departments using standalone desktops and notebooks with no network capabilities Then the data exchange is possible using file transfer by floppy disks CDs e mail etc You acquire an opportunity of practically errorfree input of a large number of paper questionnaires at your office If you need to enter without errors a plenty of forms or questionnaires at your office for example those received by mail from home users the Network SURE solution can assist you to reduce the input time and expenses with simultaneous reduction of the number of errors made by operators All the above advantages combined with two data input options keyboard only and keyboard mouse and with a possibility of simultaneous entry of questionnaires from several workplaces and placement of the results
134. replace by elements of a type a Choice of one variant from the list of alternatives Choice of several variants from the list of alternatives Qualifier e Logic infringement of logic conditions of the questionnaire These mistakes also are supervised by a pattern logic rules e Fatal not giving opportunities of the further work with the questionnaire To them concern e The not filled field which is not marked necessarily to input e The wrong code arises only at import if imported and existing the patterns do not correspond meet each other or if the file of import is spoiled The fatal mistakes at input are not passed missed at import of the questionnaire with fatal mistakes are ignored At import of files the protocol of mistakes in a file import log is formed always and at import of files with palm synch log See also Logical Rules Questionnaire with Fatal Errors at Import Dialogue Using the Program 43 2 8 Data Types Type of data is determined by the type of answer to the question and can be one of following Radio selection of only one value from the list the list of alternatives should be obligatorily preset values in the list can be arbitrary Check selection of one or several values from the list the list of alternatives should be obligatorily preset values in the list can be arbitrary Yes No selection of one of these two answers Yes No Don t know selection of one of these three answers
135. respondent to the interviewer and thus improves quality and information value of the interview Moreover the interviewer with PALM gets more chances to look in the eye of the person interviewed and a visual contact is an important factor for success Possibility of conducting interview in difficult conditions on the move in public transport or in a crowd Only DigSee SURE solution gives a unique possibility of conducting flash interview in difficult for example in a crowd There is no necessity to look for a place to spread your paper form all that you need for an interview is PALM that fits your palm Interviewer can walk together with the respondent and fill in his her answers or even do this in a crowded public transport Moreover in a few minutes the filled questionnaire would be processed at the central office for this the interviewer does not need 2000 2002 Digsee Ltd 12 DigSee Sure to move elsewhere wireless technology assists him her to transmit the information to the office This is a true mobility in a current mobile world More safety for interviewers Unfortunately the world we live in is not ideal too many localities are quite unsafe and unfriendly to outsiders A person with an expensive looking notebook is exposed to unjustifiable hazard in such localities On the other hand demonstration of such red tape attributes as paper forms provokes animosity and sometimes even aggression T
136. rs it is automatically moved to the category of correct questionnaires Capability of data export to Microsoft Excel as well as to files of TXT and DBF formats Logical Rules The logical rules are used to ensure the correctness of information of the questionnaire For example when the age of respondent is entered it is not always possible to determine the particular numeric interval for the control of the information Using a logical rule such as If 4n greater 100 it becomes possible to avoid obvious input errors A logical rule is a conditional expression consisting of conditions and operators linking them The following operators can be used in a conditional expression bracketing operator operator OR and operator AND 2000 2002 Digsee Ltd 42 DigSee Sure 2 7 Each logical rule determines one of the possible conditions for the incorrectness of questionnaire If at least one rule is valid then the questionnaire is considered to be logically incorrect There are two types of logical rules in terms of the way of their formation e logical rules automatically generated by the program e logical rules manually elaborated by operator DigSee SURE can automatically generate logical rules basing on the logic of links and skip patterns For example in case where the respondent has selected one of the options available for the answer the logic of links and skip patterns envisages No answer entry for a n
137. rt Array C Append to existing array Do not show dialog about questionnaires with fatal errors Ok Cancel Create new array RadioButton provides creation of a new questionnaire array on the basis of the imported one Here it is necessary to pay a special attention to the way a template Template ComboBox or Import Button is created In this option of import the following dialogue requests an input of the name of a new questionnaire array Template ComboBox sets a template for an imported questionnaire array from the list of existing templates Import Button creates a new template on the basis of the one that is indicated in the imported questionnaire array If the initial template is linked to one more questionnaire array then after import of such questionnaires it becomes impossible to merge questionnaires Append to existing array RadioButton sets option of import with appending of the imported questionnaire array to already existing one Template ComboBox sets a name of a questionnaire array to which the imported one is appended Do not show dialog about questionnaires with fatal errors CheckBox determines whether to display reports on fatal errors in the imported questionnaires Ok Button terminates the dialogue saving parameters e Cancel Button terminates the dialogue cancelling a further chain of operations See also External data formats Errors in the questionnaire Questionnaire with fatal errors at
138. s but contain logic errors for example the respondent contradicts himself herself on two semantically identical characteristics These questionnaires are intended for the subsequent analysis and possible amending by economists and analysts e Automatic transfer of questionnaire with corrected errors into the category of correct questionnaires after the editing correction process is completed More detail on the system operation with questionnaires is given in chapter User s guide Functions related to the system administration Set up of the users list Set up of a user s login name and password Management of the rights of the system users Set up of the system mobile users See Palm Sure Set up of network workplaces see Network SURE 1 4 Industry 2000 2002 Digsee Ltd DigSee Sure 1 4 1 1 4 2 Industry The DigSee company solutions will help you not only to automate your business processes but also to expand the power of our office system directly to the field remote staff Business operations in the current mobile world necessitate ever increasing mobility of workers However this increase in the mobility of workers causes the increase in the cost of maintaining and development of mobile structure On the other hand the mobility of worker is frequently limited by the fact that during a meeting with a client or interview with a respondent the field representative has no possibilities to conduct this
139. s checked and the complete report is formed then the report master program is started In the report master window it is possible to view the report page by page and to print it out The formation of the report can be a quite time consuming process as far as it includes the analysis of all questionnaires of the current questionnaire array Array Import Import of questionnaire array in the format ARR e It is necessary to select the imported file of the format ARR by means of the standard dialogue of file selection e Then it is necessary to customize parameters of import with the help of Questionnaire array import Dialogue e In the following dialogue it is necessary to set a name of the new questionnaire array or to keep the default one it coincides with the filename The procedure of import is started and upon its completion the report on successful import or error is given In the directory containing DigSee SURE an import log file is created which contains the information on import performed See also External data formats Array Export Using the Program 47 Export of questionnaire array in the format ARR e It is necessary to select a questionnaire array and to customize parameters of export by means of Array list export Dialogue e If the parameters of export include the preset export of a template the standard dialogue of file selection is called out where it is necessary to set the na
140. s or subsequent questions only in the extended form e The letter Q Questionnaire is followed by a serial number of the questionnaire or key number of the questionnaire Using the Program 53 Two icons of viewing in the simple and extended forms allow you to switch between edit modes Next is a text field for the question title and comment to it Under the question title and comment there is a group of units defining the choice of answers depending on the type of question e Button Previous allows you to pass to the previous question Button Next confirms the user s input and passes to a logically following question which corresponds to the set logic of transitions Button Ph Fol Physically following confirms the user s input and passes to the question following by number irrelevant of the possibly set logic of transitions This button is accessible only in the extended form Exit button allows you to terminate work with the program without having completed the input of the questionnaire The special features of the questionnaire input on PALM ATTENTION There are special features of entering answers to questions on PALM It is recommended that you get familiar with these features For the input of texts and numbers you can take advantage of the graffiti function drawing characters and digits by stylus on the touch screen as well as of pop up keyboard integrated keyboard or fastened keyboard Any answer to
141. s required for the respective data entry The rules which will not allow operator to enter incorrect information transitions or skip patterns which would minimise time of interview logical rules which will allow during interview to verify the respondent s answer or logical consistency allow to enter both a question and comments of the interviewer all this is immediately accessible to your field staff The latter would need practically no training to start working with the new questionnaire or form Possibility of immediate generation of detailed reports for your clients In a few minutes all remotely entered forms are transferred to the central office where they can be effectively merged in DigSee SURE and immediately submitted to the client Moreover all received data can instantaneously be exported into Microsoft Excel or other software packages as well as submitted to the client as text and scv format files Service quality improvement Minimisation of input errors DigSee SURE solution leaves no other options to an operator but to enter the information correctly Special control rules repeated input options automatic data copying control of allowed intervals and smart navigating through the form or questionnaire such a combination makes it possible to minimise losses of your company related to the input data error correction Moreover you can take advantage of the possibility to set special logical rules in the descriptions of y
142. s the required references with Internet links while About command allows to get detailed and illustrated information on the current version of DigSee SURE Using the Program 91 Your delivery should also include Quick Start document which we strongly recommend you to work through step by step The updated information on the given product you can find on a specialized site in the Internet http www mobilentry com The given site contains pages with updated section Questions and Answers the latest articles and other useful information We also recommend you to visit a corporate site www digsee com On our site you can get acquainted with our solutions download a trial version of our program on the free of charge basis and to receive the required help 2000 2002 Digsee Ltd 94 DigSee Sure 3 3 1 Registering the program Rights license warranty The process of the DigSee SURE program installation implies that you get acquainted with the information on the rights concerning this software program license agreement and warranties You are obliged to read attentively the given license However if you disagree with any clause of the license agreement you should refuse usage of the program DigSee SURE and delete the installation files from your computer At any moment of time you can get access to the text of the agreement in file license txt This document is also available in the program
143. s you tools for the enhanced improvement of your management and account and supports your seamless and easy shift to a new development stage it gives a truly mobile solution to your workers Just in case you may start from a small step forward install the office version of DigSee SURE and for the minimal costs you will get an opportunity to create forms in the shortest terms and to set rules 2000 2002 Digsee Ltd 16 DigSee Sure of their computer performance Even at the first stage due to enhanced input of errorfree questionnaires you will enjoy a cost reduction and obtain a reliable accounting database without any significant investments in such automation This achievement may encourage you to make the following step forward with reasonable inputs you extend the power of DigSee SURE solution to your workers in the field equipped with PALM handhelds Your workers will get an opportunity to fill in and send order forms for the required raw materials and equipment as well as task orders directly from their workplaces Now you would not suffer anymore from interruptions in the engineering process schedule related to information gaps or unprocessed data Your workers will always have a possibility to fill in a few minutes the required form which describes either an order for raw materials equipment task order or report on the operation performed and in a few seconds this information will reach the central office
144. standard ways At office having inserted PALM in a cradle At office via an infrared port At office or remotely via a network card Through a wireless network card 802 11b Through the Internet using any network hardware Through mobile connection for example via mobile telephone Using the bluetooth technology In any other way At the moment of synchronisation the data exchange will be automatically activated e All entered arrays will be transferred to the central computer and deleted from PALM e f in the period between the previous data exchange and current one the system administrator has set the new list of templates for the given representative through the dialogue of template installation for Palm users e All current templates will be deleted from PALM e Only those new templates are loaded which have been indicated by the administrator e Option Ready will be automatically deactivated after the data transfer process is completed The main window Using the Program 51 The main window of the program is a main starting point for all operations e Pop up list of Templates allows one to filter the list of questionnaire array for viewing It has no effect on work with arrays and is necessary only to show the list of the questionnaire arrays filled on the base of any or all possible templates e Option Ready When activated it indicates the system readiness for data exchange As soon as the given option is activa
145. ted all other buttons of operation with the arrays will automatically disappear and the program will start waiting for synchronisation After successful data exchange the given option will be automatically deactivated e The main window contains the List of questionnaire arrays The list is filtered using the pop up list of templates You can select the list of templates simply by tabbing the respective line by stylus and thus selecting any of the following operations Add Edit View Copy Rename and Delete e Create is used for creation of new questionnaire arrays Thus the program will ask you at first to select the required template then to give the name of the array it is possible to confirm the proposed option and then it will switch to the mode of input of the new questionnaire Add is used for input of the new questionnaire in the already existing selected array Edit is used for editing of questionnaires in the already existing selected array View is used for safe viewing of the selected questionnaire array Copy is used for copying of the array into the new one You should enter a name of the new array e Delete is used for deleting the selected questionnaire array Creation editing viewing of questionnaires All operations on creation editing and viewing of questionnaires on PALM are similar to operations on DesktopPC Please familiarize yourself with section dialogue of questionnaire editing In the text below you will fin
146. ted and any other issues to the given address You can send us your commercial proposals by email to the address admin digsee com or contact us by any other communication means at your discretion Attention The technical support is made via the Internet network only unless other support options are stipulated in your individual contract We recommend you to make sure that technical support by telephone is envisaged by your agreement and you are our authorised client before you start calling our technical support service Updated charge free news Our programs are subject to permanent development and update If you want to be informed on the new versions of our products and services you can subscribe to obtaining the charge free information via E mail We guarantee full confidentiality of your contact e mail and make sure that no irrelevant information be sent to your address In order to subscribe to our news you only need to send E mail message with a word News in the Subject textbox to the address newsletter digsee com We hope you enjoy our program and take the full advantage of it to broaden your business horizons Support and Contacts 99 4 2 About program contacts DigSee SURE Copyright C 2000 2002 DigSee Ltd All Rights Reserved All rights concerning the system DigSee SURE belong to the company DigSee Ltd All rights on published materials information placed in the Internet the user s manual graphi
147. the unemployed set up of special rules for checking the allowed data intervals For example the age of any respondent would hardly exceed 150 years and therefore the program will block this input a possibility of check on the input data logical integrity by setting logical rules for the questionnaire setting up fields of mandatory or optional input a possibility to enter the commentary to questions support of all types of questions a possibility to use reference tables for example occupational codifier tables during input and effectively search through them possibility of using special attributes of input which guarantee input correctness such as a request of repeated input e g repeated input of the social insurance card number which represents a critical information What makes the input convenient e Data entry optimisation due to fast input using only keyboard e A possibility to enter answers by checking available options by mouse e A possibility of simultaneous operation by several operators for the input of questionnaires using one database located on the server e A possibility of reviewing logically incorrect and correct questionnaires e Easy to use search store transfer options for the filled questionnaires and forms The developed system of reports All these features make DigSee SURE to be quite indispensable for input of questionnaires 2000 2002 Digsee Ltd 20 DigSee Sure DigSee SUR
148. time scale analysis improve your field staff management territorially expand your business e reduce time consumption of your business processes e reduce data processing costs related to your field staff reports on their work activities Introduction 27 1 5 dramatically reduce the number of data input errors made your staff with simultaneous replacement of paper forms and questionnaires by state of the art paperless technologies e give your workers a true mobility and possibility to cope with data input in difficult conditions provide your workers with a pocket sized cost effective handheld organiser with such capacities as e mail contacts scheduler alarm clock calculator etc e implement innovative technologies in the shortest terms and with low costs On the other hand you can take advantage of our office applications if you require for your office to achieve any of the following goals e automate the simultaneous multiuser input of numerous forms and questionnaires ensure that your data input is convenient and errorfree e enhance creation of electronic forms account forms or questionnaires provide smart check of the filled forms that would not allow operators to enter logically incorrect data take advantage of the earlier experience and the respective data accumulated improve your business forecasts provide your clients with permanently updated and adequate outputs of your work on their orders
149. tion of the questionnaire entry see Questionnaire Dialogue you are to be asked if one more questionnaire should be entered In some cases when entering a large number of questionnaires user may prefer to disable this option so that upon completion of one questionnaire system automatically proceeds to the next one Options Y Show warning when editing used template If this option is enabled warning on template editing limitations appears This warning is shown when one tries to edit template on which basis some questionnaire arrays were already created See also Template Dialogue Options Change password Change current user password by means of Change password Dialoque Options Edit user list Work with the list of users by means of Edit user list Dialogue The command is accessible only to Administrator who is initially the only user of DigSee SURE Help This menu contains commands required to get help or more information on DigSee SURE as well as links to information and support pages on our web server This menu also contains items required to manage registration procedure registration system activation Using the Program 49 2 12 Instruction for Palm user of the software program Usage of the software DigSee SURE on PALM First of all you need to install the program on PALM of your mobile representative For this purpose go in the program DigSee SURE Select the menu item PALM Install Palm
150. tionnaire elaboration First of all it is noteworthy thin the office version of DigSee SURE allows one to create template of any questionnaire very fast and conveniently Difference at the given stage from other software packages designed for preparation of questionnaire templates is that DigSee SURE is oriented on fulfilment of definite tasks namely on the task of question by question preparation of questionnaire and therefore questionnaire template is elaborated in the shortest terms During the template elaboration you can see all the available options and possible types of questions and thus in order to start developing a questionnaire you do not need any special training Moreover when preparing the questionnaire template you can set special rules which would not allow any input errors For your questions you can set a control of allowed intervals syntactical control specify where the answers are mandatory or optional smart navigating through the questionnaire depending on the answers of the respondent and logical rules which will allow one to find mismatches in the form input or lapses of logic in the respondent s answers directly during the input process Reduction of survey preparation time due to incorporation of the earlier experience DigSee SURE allows you to store in the system all templates of questionnaires and forms which you have ever created Thus you can easily copy any of earlier used questionnaires and make cosmetic
151. tware serial registration number You can find your registration number in the Certificate of right to use the program which one you should receive at a purchase from your dealer or in a shop or on the software packing In a case when you do not have registration number you can get acquainted with conditions of charge free 30 days trial usage of the program S N input field of the serial number If you have serial number you should enter it into this field and push the button OK As a result of the given operation the messages and further instructions on activation of the program are produced The text will acquaint you with conditions of charge free trial usage of the program during 30 days trial period if you have no registration number If you agree with the given conditions you can confirm that you want to start up the program DigSee SURE immediately by clicking on the button I want a free of charge trial usage If you for any reasons disagree with conditions and or by the license agreement than you can tab Exit button and delete the program from your computer The buttons How to register WEB site License and Help allow you to acquaint with the respective information Option Do not show this message again will allow you at the next start of the program to skip not to demonstrate the given window but to launch the program at once in the mode of charge free trial usage 2 13 2 Select Logical Rules Dialogue Selection of lo
152. ty to fill in and the results of their meeting with the client PALM solution always fits one s shirt pocket or a purse Below is a short list of benefits that you can enjoy by using DigSee SURE solution e Improvement of the efficiency of your workers in field due to optimisation of operating time with simultaneous quality improvement e DigSee SURE will allow you to conduct more qualitative analysis of the market to improve your prediction and increase your profitability e You will get an opportunity for effective management of your field staff e You can expand the network of your regional representatives commercial agents e Low automation costs with high reliability e Dramatic cost reduction on training of your contracting network field staff on new account forms research or survey questionnaires e Service quality improvement due to multipurpose PALM applications e Solution which is always at your fingertips Transportation and Logistics Among the factors that have a critical impact on the success of your business the speed factor cannot be overemphasized Speed is critical for your business operations and order processing as well as obtaining the operative data on goods delivery Moreover your turn over directly depends the time of processing your invoices and accounts Would you care to enhance these processes with simultaneous decrease of your expenses DigSee SURE will provide you with a reliable solution for your field staf
153. u start using the system we strongly recommend you to Read and go step by step through the Quick Start document The given document is included in your delivery At any moment of time you can launch the program DigSee SURE select the choice Help lt Quick start gt and push the button Read the document Quick Start Attention The contents of the document Quick start is not duplicated in this material therefore we strongly recommend you to print it out and try to work it through step by step View DEMO on usage of the system SURE You will see main steps on usage of the system For this purpose you can visit site www mobilentry com and select the DEMO browse mode or you can start up the program DigSee SURE select the choice Help Quick start and tab on button View DEMO in the Internet Print out the User s Manual which is available in your delivery Service Functions The software has the following features that essentially facilitate processing of large scale arrays of questionnaires e Full set of functions for work with classifiers It is called out from the menu Template Classifier or by clicking on the panel button e Option of automatic check of a separate questionnaire array Array Recheck or all questionnaire arrays Template Recheck all arrays pursuant to the logical rules e Powerful means of export import of templates and questionnaire arrays from to various formats Templates A tem
154. u will receive your activation code which you should enter in the respective program activation dialogue box together with your other required data 2000 2002 Digsee Ltd 96 DigSee Sure See also Dialogue for serial code entry Program activation dialogue Dialogue reminding the user of the necessity to activate the program Dialogue reminding the user of the necessity to register the program 98 DigSee Sure 4 Support and Contacts 4 1 Technical Support Technical support of the system DigSee SURE includes the following service options e Customer support via E mail and the Internet network e Customer support by telephone e Around the clock technical support e Hot line reserve support Hardware support Assigned in company support specialist Charge free or special offer support of the program upgrades Support of the system adaptation to the customer requirements e Other options You should strictly follow the terms of the support agreement made with our company Usually we provide FREE OF CHARGE technical support via E mail and the Internet network to our clients in the first 30 days period after the program purchase The support via the Internet network is provided at the following site http www digsee com rus supporl You may as well send us your request via E mail to the address support digsee com Please feel free to send your questions comments proposals messages on errors detec
155. uality practically to zero Significant improvement of interviewing quality Exclusion of secondary stage of data entry and the related expenses e Critical reduction of survey conduction time e An option of on the fly analysis of questionnaire Qualitative improvement of survey interview techniques e You acquire a possibility of effective management of your field staff e f your company has numerous subdivisions DigSee SURE is easily adaptable for any particular business structure e You acquire an opportunity of practically errorfree input of a large number of paper questionnaires at your office Insurance In a tough competition between insurance companies yours would be a sure winner had you managed to drop your prime costs with simultaneous improvement of your service quality as well as mobility and flexibility of your staff Too many birds for one stone Unless you got a proper tool cost effective and comprehensive DigSee SURE Out of the box solution will make you equal to these challenges Extend the power of your enterprise resources out into the field DigSee SURE can change the work style of your field staff Using very popular and cost effective PALM handhelds your workers will always have a possibility to enter the correct information and to transfer it to the office in a few minutes Now solution for the input of diverse forms reports and 2000 2002 Digsee Ltd 14 DigSee Sure questionnaires is ad
156. umber of elements The user creates his her own logical rules with the help of a special editor of rules Logical rule Dialogue which ensures correctness of logical rules DigSee SURE supports various modes of verification of questionnaire correctness in accordance with the logical rules e Verification of any particular questionnaire is made automatically either upon the completion of input of this questionnaire or by the initiative of the user by clicking on Check Button in Questionnaire Dialogue If errors are found List of errors found in questionnaire Dialogue is called out which allows one to correct the error immediately or to move the questionnaire to the list of incorrect questionnaires for further processing correction e n general check of questionnaire arrays is controlled by commands Array Recheck or Template Y Recheck all arrays In this case only statistics on the number of retrieved errors is given Correction of mistakes is performed in Questionnaire Dialogue See also Errors in Questionnaires Logical rules Dialogue Errors in the questionnaire The mistakes in the questionnaire can occur at input or import of the information They can be divided shared into three types e Syntactic casual incorrect input The majority of these mistakes can be traced with the help of the competently constructed pattern For example the input of the textual information everywhere where it is possible is desirable to
157. unt form And what is the most important all this information can be transmitted in a few seconds through wireless mobile communication to the central office Thus the central office will get a possibility to consolidate the data obtained into a form required for their analysis and immediately analyse the results DigSee SURE will allow you to conduct more qualitative analysis of the market to improve your prediction and increase your profitability You will get an opportunity for effective management of your field staff An authorised manager decides which questionnaire should be transferred into handhelds of which particular mobile representative Moreover questionnaires received from different representatives can be stored in different arrays of questionnaires this gives you a possibility to evaluate the survey quality and a scope of work of each particular representative separately Moreover why not prepare your internal reports as forms and order your field staff to enter their daily reports in such a form In this case you will have effective monitoring of daily activities whereabouts results and expenses of your field staff Insofar as your field staff can minimise visits to the central office in order to touch base You can expand the network of your regional representatives commercial agents Low automation costs Reliability At present PALM personal organiser is the best selling organiser in the world due to its unique combi
158. ur field representatives Besides the latter will also have an option of immediate entry of the data required and its wireless transfer to the central office for example by using the built in capabilities of mobile communication Service quality improvement Minimisation of input errors and expenses related to field data error correction Although a single error made in the insurance business can be critical the number of errors in primary data input for the insurance forms is still high which require costly multistage procedures of data entry and verification A more cost effective alternative is presented by DigSee SURE solution it leaves an operator with no other options but to enter the information correctly Special control rules repeated input options automatic data copying control of allowed intervals and smart navigating through the form or questionnaire such a combination makes it possible to minimise losses of your company related to the input data error correction Moreover you can take advantage of the possibility to set special logical rules in the descriptions of your forms and questionnaires which will notify your representative about logic inconsistency of the client or about the input errors detected during his her meeting with that client Solution which is always at your fingertips Insurance agents furnished with Palm SURE solution would enjoy the consumers preference because any time and any place they have a
159. utton OK completes the dialogue by fixing the select list and initiating the import process e Button Select all is used to mark all arrays e Button Unselect All unchecks all marked arrays e Button Cancel completes the dialogue cancelling a further chain of operations During import the protocol of import synch log is automatically generated In the system operation there can be a situation when some mobile representative had filled some template on his her PALM which was later modified in the central system In the last case there can be a situation when import of the array is impossible Then the questionnaires containing errors will not be imported and the respective warning message will appear See also Dialogue of installation of Palm application Dialogue of installation of templates for Palm users Usage of Palm Sure Mobile usage of Palm Digsee Sure Import Classifier from DBF Dialogue Set up of parameters for the classifier import from DBF files Using the Program 63 Import classifier from DBF X Classifier name Products m Choose columns where to get data from Name z Ok Cancel Classifier name TextBox sets a new name of the classifier Choose columns where to get data from GroupBox sets fields of the DBF file from which one the values for import will be used e Code ComboBox determines a field of the DBF file from which the codes of the classifier will be selected Indicati
160. vanced to the forward position into the field and time of a meeting between your field staff and a client Furnish your office staff with a capability of transferring the required form to the field representative directly during a meeting with a client Living in a real mobile world with diverse services and contingencies a representative of your company can always face the necessity to fill in an unexpected impromptu form E g a client may wish to order a new service or a special insurance claiming form needs to be entered In these cases your field representative can send the corresponding request to the office and office workers will transmit the new form directly to the representative s PALM organiser while the meeting is still held with the client Moreover in order to fill such forms your field representatives require no previous training the transferred questionnaire template would already contain all issues required for the respective interview conduction The rules which would not allow one to enter the incorrect information transitions or skip patterns which would minimise an input time of a form or questionnaire logical rules which would provide immediate check up of the input correctness and logical consistency of the respondent s answers during the interview with the latter availability of both a written question for the respondent and a commentary for the interviewer all these capabilities is immediately accessible to yo
161. with simultaneous reduction of the number of errors made by operators All the above advantages combined with two data input options keyboard only and keyboard mouse and with a possibility of simultaneous entry of questionnaires from several workplaces and placement of the results on the central server all these features make DigSee SURE to be quite indispensable for input of questionnaires Storage Search Editing of questionnaires Export for further analysis At the central office the DigSee SURE system allows effectively to find view organise a storage of the arrays of the questionnaire Thus the system allows to export compile arrays of questionnaires to search for the questionnaire to switch fast to the required questionnaire or question Managers can analyse the questionnaires marked as incorrect to define any lack of logic in them For further analysis it is possible to speedily export files into a common csv format it is supported by the majority of statistical packages or directly into Microsoft Excel Below is a short list of benefits that you can enjoy by using DigSee SURE solution e Speeding up questionnaire elaboration e Reduction of survey preparation time due to incorporation of the earlier experience e Possibility to conduct simultaneous survey in several regions with cost reduction e Dramatic cost reduction on training of your network interviewers on the new questionnaire e Minimisation of losses in data input q

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