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SAILOR 500/250 FleetBroadband

1. SIGNAL 0000000 MOBILE NUMBERS FOR CURRENT SIM CARD DASHBOARD Standard voice PHONE BOOK 3 1 kHz audio 772112345 Mobile numbers UDI 64 kbps MESSAGES RDI 56 kbps CALLS Edit SETTINGS ADMINISTRATION HELPDESK SITE MAP OUTCOME ttt To edit the mobile numbers To edit the mobile numbers click Edit at the bottom of the page change the number you want to change and click OK Using the phone book 6l v v As D g 2 D Ss v t S S Nn Chapter 4 Using the web interface Using the Call log Information on total usage To enter the CALLS page select CALLS from the left navigation pane The CALLS page contains information on usage for circuit switched connections For an explanation of the circuit switched services see Circuit switched dialed service on page 13 The listed information includes e Time connected using Standard Voice and e time connected using 3 1 kHz Audio Thrane amp Thrane TOTAL USAGE DASHBOARD PHONE BOOK Standard voice 00 30 01 Pde 3 1 kHz Audio 00 10 13 CALLS Outgoing calls Received calls Esport salloa te tile Missed calls Standard data sessions Streaming data sessions SETTINGS ADMINISTRATION HELPDESK SITE MAP 4 E C a a 62 Using the Call log Chapter 4 Using the web interface Exporting the call log The system logs all calls and data sessions For information on how to view the lists of call
2. 1 0 interface of the terminal satellite details The antenna cable Check that both ends of the cable is not properly are connected properly according connected to the guidelines in the Installation manual Also check that no connectors are damaged The system is set Enter the web interface Select up to use one SETTINGS gt Satellite selection specific satellite Select Auto and click Apply aod ae T The system will now search for g the satellite with the strongest from that satellite signal and attempt to connect No The Radio silence If the Radio silence function transmissionon function is should not be activated the BGAN activated from an deactivate it from the external network is external device device possible connected to the Troubleshooting guide Chapter 5 Troubleshooting Problem Possible Cause Remedy Connection to the Internet Your network user group does not The Administrator can access and change network user groups in cannot be allow Internet the built in web interface of the established access terminal 256 kbps The elevation Availability of 256 kbps Streaming Streaming does angle to the can only be guaranteed in areas not work satellite is too low with over 15 degrees elevation 128 kbps The elevation Availability of 128 kbps Streaming Streaming does angle to the on SAILOR 250 FleetBroadband not work on satellite is too low can only b
3. Nn Using the phone book 57 Chapter 4 Using the web interface Accessing the phone book To access the phone book select PHONE BOOK from the left navigation pane SIGNAL 0000000 DASHBOARD Entryv Namev Numberv Actions PHONE BOOK al Mr Jones 004539558800 Edit Delete Mobile numbers Mrs Smith 004539558886 Edit Delete MESSAGES e CALLS e ADMINISTRATION HELPDESK SITE MAP 2 3 4 SETTINGS 5 6 tA 8 9 10 ii 12 13 14 15 16 17 18 19 20 Delete all entries in phone book 12345678910 The phone book shows all entries with entry number name and phone number Empty place holders are also included To sort the phone book click the title of the column you wish to sort by For example to sort by the names in the phone book alphabetically click on Name in the top row of the phone book The phone book holds 100 entries divided into subpages To select the subpages you want click the relevant link at the bottom of the page 58 Using the phone book Chapter 4 Using the web interface Short dial The entry number in the phone book is the Short dial number When making a call from the terminal you can use this number instead of dialing the entire phone number Simply dial 00 lt short dial gt followed by or off hook key Example To call the third entry in the phone book from an analog phone take the phone off hook and dial 003 v v J z Z 2 D v te S
4. e is the prefix used in front of the country code for international calls This is 00 when calling from countries in Europe and from many other countries e Mobile number Use the 3 1 kHz mobile number if you are calling a G3 fax and the UDI number if you are calling an ISDN G4 fax connected to the terminal If the mobile numbers are available on the SIM card you can look them up using the web interface Connect a computer access the web interface select PHONE BOOK and locate the Mobile numbers section For further information on the web interface see The web interface on page 47 If the mobile numbers are not available in the web interface refer to your airtime subscription Note There are four mobile numbers one for 3 1 kHz Audio one for Standard Voice one for UDI and one for RDI Receiving a fax message An analog fax machine connected to the terminal can only receive a fax with 3 1 kHz Audio Refer to Selecting the incoming call type on page 33 An ISDN fax machine connected to the SAILOR 500 FleetBroadband terminal can only receive a fax with UDI SAILOR 250 FleetBroadband does not support UDI and cannot be used with a G4 fax machine 42 Using a phone or fax machine Chapter 3 Operating the system Using a computer Available interfaces LAN The terminal has four LAN connectors for connecting computers or other LAN equipment ISDN Using an ISDN modem you can also connect to the ISDN interface on the termin
5. Chapter 2 Getting started In this chapter This chapter describes how to start up the system and make the first call or data session so D 6 Nn tez E E v Oo For information on how to install the system insert SIM card and connect cables refer to the installation manual for the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband systems Getting started with the terminal Connector panel The drawing below shows the connector panel of the terminal Power Reset button SIM slot DC input switch SIM Card 1 af A gf me DC Input 10 5 32V 0C UU vo ISDN LAN L Band Antenna 2xPhone ISDN 4x LAN w PoE V 0 Grounding stud For information on how to connect to each interface refer to the installation manual for the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband systems 17 Chapter 2 Getting started Starting up the terminal Switching on the terminal To switch on the terminal use the Power switch in the connector panel It normally takes one or two seconds for the terminal to switch on L Band Antenna JO When the terminal is switched on the Power indicator in the LED panel of the terminal lights green Power Terminal Antenna Message LAN1 LAN2 LAN3 LAN4 Activity br A A Link Speed i i age SAILOR You can now access the terminal settings but the terminal is not ready for making calls or running data sessions until the system is regi
6. No new messages or the unit is off Status signaling 137 o T fa Nn w 2 5 2 Chapter 5 Troubleshooting LAN indicator functions 138 LAN1 LAN2 LAN3 LAN4 Activity MLIET r E 7 7 i E PoE e a Activity indicator Behavior Meaning Flashing green The LAN port is active Link Speed indicator A Behavior Meaning Green Link speed is 100 Mbps Orange Link speed is 10 Mbps off The link is down PoE indicator Behavior Meaning Green The terminal is supplying power to the LAN port Red The connected device requires more power than the terminal can supply to the LAN port off The terminal is not supplying power to the port Status signaling Chapter 5 Troubleshooting Event messages Display of event messages The terminal can detect events during POST Power On Self Test or CM Continuous Monitoring When the terminal detects an event that requires your action it issues an event message When your terminal issues an event message the Terminal indicator or Power Terminal Antenna Message the Antenna indicator in the LED panel on top of the terminal signals the event according to the tables Terminal indicator and Antenna indicator in the previous section You can see the active event messages in the web interface by clicking the warning symbol in the icon bar at the top in the web interface All events are logged in
7. kilobits per second Local Area Network Network Address Translation An Internet standard that enables a local area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic A NAT module makes all necessary address translations Packet Data Protocol A network protocol used by external packet data networks that communicate with a GPRS network Power over Ethernet Power On Self Test A test sequence that runs every time the system is powered up or reset PIN Unblocking Key An eight digit code used to unblock a SIM card after three incorrect PINs have been entered The PUK code is supplied with the SIM card RDI SAS SDU SIM Streaming TFT UDI Glossary Restricted Digital Information gt rm a L 1 Satellite Access Station The gateway between the satellites and the worldwide networks such as Internet telephone network cellular network etc Service Data Unit Also known as a data packet Subscriber Identity Module The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information preferences and storage of text messages A technique for transferring data such as audio or video clips so that it is processed as a continuous stream With a Streaming connection you are charged by the minute like for a telephone connection Traffic Flow Template A packet filter list all
8. set up network groups For information on how to use the web interface see Using the web interface on page 47 28 General Services and interfaces Chapter 3 Operating the system The following table shows the possible combinations of services and interfaces and which types of equipment can be used Interface on the terminal Service Phone LAN PoE ISDN Fax Analog IP handset ISDN telephone E 3 1 kHz telephone 3 Audio amp G3 Fax machine G4 fax machine 3 S Standard Analog IP handset ISDN telephone 3 Voice telephone E 5 Data Computer with Computer with analog modem ISDN modem S Data Computer 3 multi user c f 8 3 Computer 3 Data 3 single E user pr amp SMS Computer with web interface General 29 w a gt gt a w 1s z mn D w a Chapter 3 Operating the system Using a phone or fax machine Available interfaces Three types of voice equipment connect to the terminal Standard analog phone or G3 fax machine The terminal has two phone connectors for connecting standard analog phones or fax machines Voice over IP handset The terminal has four LAN connectors with Power over Ethernet for connecting IP handsets or other IP equipment For information on the features and functions of the Thrane amp Thrane IP handset refer to the user manual for the handset ISDN phone or G4 fax machine The terminal has one ISDN con
9. In the web interface you can set up the following supplementary services Call forwarding Call barring Call waiting Line identification Closed user group Note that depending on the network some of these call service settings may prevent others from being activated The settings apply for all connected devices using a circuit switched service 84 Setting up the interfaces Chapter 4 Using the web interface Call forwarding You can forward incoming calls to another phone number Do as follows 1 Select SETTINGS gt Common gt Call forward from the left navigation pane Thrane amp Thrane SIGNAL 0000000 DASHBOARD Read current settings Ok PHONE BOOK MESSAGES STANDARD VOICE CALLS Forward all calls I enabled SETTINGS Forward when busy M Enabled 0045239558800 LAN F Forward if not reachable V Enabled 004539558800 Phone Fax Forward if no reply M Enabled 004539558800 when unanswered in 20 Sec zj ISDN 3 1 KHZ AUDIO Forward all calls Cenbled SS Seis Forward when busy Cieneed SS ciana Forward if not reachable 7 Enabled Line identification Forward if no reply I Enabled l when unanswered in 20 Sec Closed user group DATA ISDN Upload Forward all calls I Enabled Satellite selection AAEN Cure CO enabled A ADMINISTRATION Forward if not reachable Enabled Forward if no reply I Enabled when unanswered in 20 sec Apply _Cancel Common Call forward v v m D g
10. Inbox Please note that text over 160 characters will be sent as multiple messages Write message Outbox This will be sent as 1 message s Sent Message settings Delivery notification C Yes No CALLS Recipient Send SETTINGS ADMINISTRATION HELPDESK SITE MAP E i T TT internet Y Type in the message in the Write new message field If the message text is too long for one SMS the message is sent as two or more SMS messages The field below the message field shows the number of SMS messages used to send the message Type in the phone number in the Recipient field Remember 00 and country code e g 00 45 to call Denmark or 00 1 to call USA Select whether or not you want Delivery notification for this SMS message If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent You can set up delivery notification generally for all SMS messages This setting is used by default when you send a message For further information see Configuring message settings on page 71 Click Send The message is now sent and moved to the Sent folder Handling messages Chapter 4 Using the web interface Options for messages in the Outbox Messages in the Outbox are messages that have not been sent e g because the terminal was not online when you attempted to send the messages To access the Outbox click MESSAGES gt Outbox from the n
11. Inmarsat BGAN system 11 dashboard 53 data Profiles 115 Traffic Flow Templates 119 151 Index data sessions view ongoing 56 Declaration of Conformity SAILOR 500 FleetBroadband 144 distributors 127 document number this manual i E Ethernet interface setting up 74 events in LED panel 139 list of active 105 export configuration 111 F fax sending or receiving 41 forwarding calls 85 H hardware view version 54 help desk number 124 changing with web interface 124 IMEI number 54 import configuration 112 Inbox for SMS messages replying forwarding or deleting 70 152 indicators function 135 interfaces and services combinations 15 internal calls 37 IP address 54 IP handset connecting 19 description 8 entering PIN 21 local number range 36 part number 129 ISDN interface setting call type 80 setting up 80 L LAN interface setting up 74 L Band interface enabling or disabling 73 LEDs function 135 light indicators function 135 Limitations in services 14 line identification 88 local phone call 37 logs clearing 114 M MAC address 54 manual document number i matrix of services and interfaces 15 messages configuring outgoing 71 forwarding 70 opening in web interface 70 receiving in web interface 69 replying 70 sending 68 microwave radiation iii mobile numbers viewing 54 navigation web interface 51 0 options available 129
12. Streaming The SAILOR 500 FleetBroadband system supports 32 64 128 and 256 kbps Streaming Note You may have difficulties establishing the fastest Streaming connection if you are located close to the edges of the satellite beam 256 kbps Streaming on SAILOR 500 FleetBroadband and 128 kbps Streaming on SAILOR 250 FleetBroadband require an elevation angle of more than 15 degrees By default any data connection on the terminal is a Standard data connection If you want to set up a Streaming connection select a Streaming Profile when setting up your network user group See Managing LAN network users on page 91 To start or stop a Streaming session on the LAN interface do as follows 1 Access the web interface 2 In the Dashboard locate the field STREAMING PROFILES ON LAN 3 Click the Start or Stop link of the relevant Streaming Profile gt When running a Streaming session you are charged for the time you are connected A started Streaming session will stay active until you stop it 44 Using a computer Chapter 3 Operating the system Working with network groups The LAN users of the SAILOR FleetBroadband system can be organized in network user groups with different setup and different access rights Each user can only see and activate deactivate the profiles configured for the network user group he she belongs to Using the built in web interface with an Administrator password you can configure the network user grou
13. Thrane distribution partners afl Z a CE Emmet 3 In the field UPLOAD SOFTWARE TO TERMINAL click Browse 4 Browse to the new software version and accept it 5 Click the Upload button 6 Note that the upload procedure takes a couple of minutes Note 4 When upload is done your terminal automatically restarts with the new software Downloading software from the Internet To download the latest software from the Internet to the terminal do as follows 1 Make sure you have a connection to the Internet from your terminal Software upload and event log 103 v v As D 2 D v t S Nn Chapter 4 Using the web interface 104 2 Open the web interface and select Upload from the left navigation pane Thrane amp Thrane CHECK FOR SOFTWARE UPDATES DASHBOARD Current software version PHONE BOOK MESSAGES Check for updates CAUS Latest available Not checked SETTINGS File size LAN Phone Fax ISDN UPLOAD SOFTWARE TO TERMINAL Common Upload Browse Upload Satellite selection ADMINISTRATION Disclaimer for Downloading and Uploading software Please be informed that downloading and installing software from the Thrane amp HELPDESK Thrane web portal is at your own risk Thrane amp Thrane is not to be held liable for any possible damage with respect to downloading and installing SITE MAP s
14. in the LAN within the specified range interface The 10 5 32 V DC 14 A 5 5 A ane bethat Check that you do not have too there is not s many power consuming devices enough power to connected The maximum supply PoE for the LAN interface available output power on the LAN PoE interface is 32 W if you are using a 12 V supply and 64 W if you are using a 24 V supply If possible disconnect other connected devices The Someone has If the correct password is not Administrator changed the found you have to reset the password does Administrator password HON WOU password Contact your supplier for a reset code You must provide the serial number and IMEI number of the terminal Then enter the web interface and reset the password as described in Resetting the Administrator password on page 110 134 Troubleshooting guide Chapter 5 Troubleshooting Status signaling Overview There are many ways of troubleshooting if an error occurs The terminal has different means of status signaling to help you find the cause of a problem e Indicators e Event messages e Event log Indicators event messages and logs are described in the following sections Light indicators Overview The terminal has a number of LEDs placed in the panel at the top of the terminal e a green Power indicator e agreen red yellow Terminal indicator o T fa Nn w 2 3 2 ke e a green red yellow Ante
15. 154 total usage viewing 56 62 Traffic Flow Templates 119 troubleshooting guide 130 typography used in this manual viii U uploading software 102 usage counter 56 62 clearing 114 V version hardware 54 software 54 voice mail number viewing 72 voice quality 31 setting for ISDN 80 setting for Phone Fax interface 78 Ww waiting calls 87 web interface accessing 47 browser settings 48 definition 47 navigating 51
16. 256 User defined 1 User defined 2 Trame Background Streaming Streaming Streaming Streaming Subscribed 3 Subscribed z Maximum bit rate UI 0 32 64 128 256 o jo kbps Maximum bit rate DI o 32 64 128 256 J jo kbps Guaranteed bit rate Ul o 32 64 128 256 3 J kbps Guaranteed bit rate DI o 32 64 128 256 a jo kbps petvers Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed Maximum SDU size o o o o o J J Byte SDU error Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed E Residual bit Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed error ratio Delivery of erroneous Subscribed Subscribed Subscribed Subscribed Subscribed Subsoibed Subscribed SDUs Transfer delay ms il z g 2 g p J Traffic handling Subscribed Subscribed Subscribed Subscribed Subscribed Subsaibed Subscribed priority Apply Cancel eee a js Internet bh 2 In one of the User defined columns fill in the top field with the name of your Profile 116 Administration Chapter 4 Using the web interface 3 In the Traffic class row of your new Profile select a class from the drop down list For best performance choose the right traffic class for your application In general Standard data Background is best suited for TCP IP applications and Streaming data is best suited for UDP traffi
17. D Nn What s next 125 Chapter 4 Using the web interface 126 What s next Chapter 5 Troubleshooting In this chapter This chapter gives guidelines for troubleshooting and general maintenance It also provides an overview of the different means of status signaling Getting support Overview If this manual does not provide the remedies to solve your problem you may want to contact your Airtime Provider or your local distributor Airtime support If you need assistance from your Airtime Provider please call the help desk To see the help desk number enter the web interface of your terminal and select HELP DESK This help desk number is either taken from the SIM card or entered manually If no number is available under HELP DESK check your Airtime subscription for a contact number a i Nn w re 3 2 ke System support If you need assistance with problems caused by the terminal or antenna please call a distributor in your area An updated list of certified partners and distributors is available on Thrane amp Thrane s web site www thrane com Select Maritime and select Distributors from the top menu bar 127 Chapter 5 Troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the terminal Connect a computer enter the web interface and see the Software version field in the Dashboard Uploading so
18. Dene TTT T Enee 2 Select the currency from the Currency drop down list 3 Enter the tariff for each of the services Administration 113 w v T D ie D co t S Nn Chapter 4 Using the web interface 4 Click Apply The entered tariffs are used for estimating the charges for calls and data sessions The estimated charge is listed for each call or data session in the call log For further information see Viewing the lists of calls on page 64 Log handling 1 From the left navigation pane in the ADMINISTRATION page select Log Handling Thrane amp Thrane SIGNAL 0000000 Clear call log DASHBOARD PHONE BOOK Clear total counters MESSAGES CALLS SETTINGS ADMINISTRATION Call charges Log handling Profiles Traffic flow filters SIM Lock User permissions HELPDESK SITE MAP 2 To clear the Call log click OK next to Clear call log 3 To clear the total counters click OK next to Clear total counters This will reset the Time connected counters on the Calls page 114 Administration Chapter 4 Using the web interface Using Profiles What is a Profile A Profile is a collection of Quality of Service QoS settings and other settings defining the mode in which data is transmitted For example a Profile is used to define whether the connection is a Streaming connection or a Standard connection You can select between a number of predefined
19. Outbox for SMS messages resending or deleting messages 67 P phone local call 37 making calls 34 phone book 57 add number 60 delete all entries 60 delete entry 60 modify entry 60 Phone Fax interface setting voice quality 78 Index PIN administration PIN 109 entering 21 entering in web interface 52 entering with a phone 21 entering with IP handset 21 port forwarding 76 powering the terminal 18 Profiles for data transmission 115 properties view 54 properties of antenna 73 Proxy server disabling 48 PUK code 21 23 52 Q quality of voice 31 Quick dial 34 R radiation iii redial 36 S safety summary iii satellite selecting 107 view selected 54 sent messages resending forwarding or deleting 68 viewing status 68 serial number 54 153 Index services supported by BGAN 13 services and interfaces combinations 15 Services available 14 services supplementary 80 Short dial 34 show number 88 SIM lock 14 SMS in web interface forwarding 70 opening 70 receiving 69 replying to 70 sending 68 SMS service number 54 72 software uploading 102 view version 54 Standard data 43 activating 45 56 status methods for signaling 135 viewing 53 Streaming data 43 activating 44 defining Profiles for 115 supplementary services setting up 80 supported 14 using 38 support contact information 127 T telephone interface setting voice quality 78
20. Thrane SIGNAL 0000000 PORT 1 DASHBOARD PHONE BOOK Incoming calls M standard M 3 1 kHz Audio MESSAGES Outgoing calls standard 3 1 kHz Audio CALLS PORT 2 SETTINGS Incoming calls standard M 3 1 kHz Audio LES Outgoing calls standard 3 1 kHz Audio Phone Fax Apply Cancel ISDN Common Upload Satellite selection ADMINISTRATION HELPDESK SITE MAP 2 For each Phone Fax port set the call type for incoming and outgoing calls Note Port 1 is the connector closest to the antenna connector and Port 2 is the connector closest to the ISDN connector The call types are described in more detail in Selecting the call type on page 31 e For Incoming calls you can check Standard or 3 1 kHz Audio or both If you check both any device connected to the Phone Fax interface will react ring on incoming calls If you select e g Standard the Phone Fax interface will only react on calls made to the Standard phone number 78 Setting up the interfaces Chapter 4 Using the web interface e For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected type will be used by default if possible for any outgoing call Note however that fax machines and modems must use 3 1 kHz Audio Note 4 You can override the default setting for outgoing calls by dialing 1 force the call to Standard or 2 force the call to 3 1 kHz Audio before the number For further information see Overriding the
21. call set up Note that if you selected Subscribed above this setting will not be used 6 Click Apply Setting up the interfaces Chapter 4 Using the web interface Managing LAN network users Overview Network user groups and Profiles The LAN users of the SAILOR FleetBroadband system can be organized in network user groups with different setup and different access rights The steps necessary for managing network users include 1 Defining a network user group See Setting up the network user groups on page 92 2 Identifying a network device 3 Associating the network user group and the network device Access to the network management settings u v J z oS 2 D v te SI D S lt Nn Access to the network management settings requires an Administrator password The Administrator can create and manage network user groups and set up a Network Classification table defining priorities for devices network groups and LAN ports A If you are connected using LAN while changing the settings below your changes may affect your current connection Managing LAN network users 91 Chapter 4 Using the web interface Setting up the network user groups Overview A network user group in this context is a group of network users sharing the same Quality of Service Profile and network parameters There are 11 configurable network user groups For the Default user group certain settin
22. of the new recipient and click Send The terminal now attempts to send the message to the new recipient To make sure the message has been sent look in the Sent folder e Click Delete next to a message to delete it e Click Delete all sent messages to delete all the messages Sending an SMS message to the terminal 68 You can send an SMS message to the terminal e g from a mobile phone using one of the mobile numbers for voice Dial 870 lt Mobile number gt If the mobile numbers are available on the SIM card you can look them up using the web interface Select PHONE BOOK and locate the Mobile numbers section If the mobile numbers are not available in the web interface refer to your airtime subscription Note 4 There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice Handling messages Chapter 4 Using the web interface Receiving a message If a message has arrived the icon bar at the top of the web interface shows an unopened envelope Click the envelope to see the new message s Otherwise to see new messages click MESSAGES from the left navigation pane The page shows new incoming messages Note 4 The terminal does not accept more than 100 incoming messages including read and unread messages If you have received 100 messages you have to delete some of them in order to free space for new messages Otherwise the new messages are rejected If the message is not an SMS message
23. or Connecting the IP handset on page 19 Entering the PIN using a phone or IP handset If you have a phone connected to the terminal you can use it to enter the PIN at start up Do as follows Dial the PIN the same way you would dial a phone number e For an analog or ISDN phone Pick up the phone When the terminal is waiting for a PIN you will hear 2 beeps pause 2 beeps etc Dial lt PIN gt followed by When you hear a busy tone or a dialing tone the PIN has been accepted and you can hang up or dial a number For an IP handset Select the BGAN menu select Enter PIN and enter the user name and password for the terminal Then enter the PIN for the terminal Wrong PIN Analog phone or ISDN phone If instead of the busy tone or dialing tone you continue to hear 2 beeps pause 2 beeps etc it means the PIN was not accepted Check that you have the correct PIN and try again Entering the SIM PIN 21 Chapter 2 Getting started 22 If a wrong PIN has been entered three times you will hear 3 beeps pause 3 beeps etc This means you have to enter the PUK PIN Unblocking Key provided with your SIM card After entering the PUK you must enter a new PIN of your own choice 4 to 8 digits long Dial the following lt PUK gt lt New PIN gt lt New PIN gt followed by or off hook key Example If the PUK is 87654321 and the new PIN is 1234 dial 87654321 1234 1234 followed by or of
24. section e The status field shows the signal strength e The icon bar shows icons for new SMS messages and for active events when relevant For explanations of the icons see the next section Icons in the icon bar 50 Introduction Chapter 4 Using the web interface e The contents section shows the page selected in the navigation pane This section is used for viewing or changing settings or for performing actions Icons in the icon bar The following icons may appear in the icon bar in the web interface Icon Explanation DX A new SMS message or information of Voice mail has arrived Click the icon to see new messages or information of Voice mail For further information see Receiving a message on page 69 2N An event is active Click the icon to see a list of active events For explanations of the event messages see Logging of events on page 140 Note that this icon will remain in the icon bar as long as the event is still active v v J z oS 2 D v fe D S Nn Navigating the web interface e To expand a menu click the menu in the navigation pane e To access status and settings click the relevant subject in the navigation pane or click the relevant icon in the icon bar The status or settings are displayed in the contents section To see the site map click SITE MAP in the navigation pane Click on items in the site map to go directly to the
25. serves as a holder for the IP handset e Vv Sa fe The handset is connected to the cradle with a coil cord The cradle connects to the terminal using an Ethernet cable Main units Chapter 1 Introduction The Inmarsat BGAN system What is BGAN The Broadband Global Area Network BGAN is a mobile satellite service that offers high speed data up to 492 kbps and voice telephony BGAN enables users to access e mail corporate networks and the Internet transfer files and make telephone calls The Inmarsat FleetBroadband service FleetBroadband is a maritime communications service offered in the BGAN system Based on 3G standards FleetBroadband provides cost effective broadband data and voice simultaneously 10 The Inmarsat BGAN system Chapter 1 Introduction Coverage The Inmarsat BGAN services are based on geostationary satellites situated above the equator Each satellite covers a certain area footprint The amp u coverage map below shows the footprints of the BGAN system 5 Fl 1 4 satelite Fi D i4 sateltite F 1 4 satellite F3 Launch date to be finalized 5 358 5 5 ss ese 8 ss a8 Note 4 The map depicts Inmarsat s expectations of coverage but does not represent a guarantee of service The availability of service at the edge of coverage areas fluctuates depending on various conditions The launch date of the F3 satellite POR will be determined
26. so you cannot connect a G4 fax machine nor a modem to the ISDN interface on the SAILOR 250 FleetBroadband system Selecting the default outgoing call type To select the default call type for outgoing calls do as follows ISDN Select the call type in the web interface under SETTINGS gt ISDN For further information see Configuring the ISDN interface on page 80 e Phone Fax Select the call type for each port in the web interface under SETTINGS gt Phone Fax Using a phone or fax machine 31 Chapter 3 Operating the system For further information see Configuring the Phone Fax interface on page 78 e IP handset Currently not possible The default call type is Standard Voice Overriding the default outgoing call type 32 To override the default setting for a specific outgoing call do as follows e To use Standard Voice for the call dial 1 before the number To use 3 1 kHz Audio for the call dial 2 before the number Example To make a call to Thrane amp Thrane in Denmark 45 39558800 forcing the connection to use Standard Voice dial 1 0045 39558800 followed by if calling from an analog or ISDN phone or off hook key if calling from an IP handset Note This will not change the default call type only the type used for the ongoing call Using a phone or fax machine Chapter 3 Operating the system Phone numbers for incoming 3 1 kHz Audio and Standard Voice 3 1 kHz Audio and Standard Voic
27. the event log For information on the event log see Viewing the Event list or the Event log on page 105 D T fa lt Nn i 2 3 2 ke Status signaling 139 Chapter 5 Troubleshooting Logging of events Diagnostic report When contacting Thrane amp Thrane for support please include a diagnostic report The diagnostic report contains information relevant for the service personnel during troubleshooting To generate the diagnostic report access the web interface and select HELPDESK Then click Generate report Event log 140 The event log holds information of all registered events in the terminal or antenna that are also shown in the terminal LED panel in the Antenna and Terminal LEDs The log includes the time of the occurrence a short description location of the error etc This information can help troubleshooting errors in the system You can see the event log in the web interface For further information see Viewing the Event list or the Event log on page 105 Logging of events Chapter 5 Troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover The functions of this button is described in the next section To press the Reset button use a pointed device e g a pen a i Nn w re Si 2 Reset button 141 Chapter 5 Troubleshooting Function of the Reset button The Rese
28. under ADMINISTRATION gt Call charges Thrane amp Thrane does not take responsibility for the correctness of this estimated charge You can sort each of the lists by clicking the title of the column you wish to sort by If a list covers more than one page you can click the relevant link at the bottom of the page to go to another page When there are more than 100 calls in the total list the oldest calls are automatically removed to make room for new calls 64 Using the Call log Chapter 4 Using the web interface Handling messages Sending an SMS message If the terminal is not online when you attempt to send a message the message is moved to the Outbox in stead of the Sent folder Messages in the Outbox are not automatically sent when the terminal goes online For further information on the Outbox see the next section Options for messages in the Outbox To make sure a message has been sent check that it has been moved to the Sent folder To send an SMS message from the terminal do as follows 1 Click MESSAGES from the left navigation pane This page contains new incoming messages v v J z Z oS 2 D v te Ss D a Nn Handling messages 65 Chapter 4 Using the web interface 66 2 In the left navigation pane click Write message Thrane amp Thrane SIGNAL HEEEOOO WRITE NEW MESSAGE DASHBOARD PHONE BOOK MESSAGES
29. 117 Chapter 4 Using the web interface 118 10 1 12 In the Delivery order row select from the scroll list whether or not data should be delivered in the same order it was sent Yes means the data packets are delivered in the same order they were sent In the Maximum SDU size byte row type in the maximum allowed packet size in Bytes rounded off to nearest 10 The maximum packet size possible is 1520 In the Delivery of erroneous SDUs row select one of the following from the list e Yes means packets are allowed to contain errors This setting is suitable for delay sensitive transmission because the need for retransmission is limited The SDU Error settings in step 8 and step 9 will apply e No means packets are not allowed to contain errors and the SDU Error setting in step 8 will not be applied This setting is suitable where error free transmission is important and delays are accepted No detect means that errors will not be detected and the SDU Error setting in step 8 will not be applied If you selected Yes in step 7 select from the SDU error ratio drop down list the fraction of a packet allowed to be lost or erroneous Select from the Residual bit error ratio drop down list the undetected bit error ratio of a packet If no error detection is requested Residual bit error ratio indicates the bit error ratio in the delivered packets In the Transfer delay ms row type in the delay in ms This is the de
30. 192 168 0 100 1 Select LAN gt Port forwarding in the left navigation pane Thrane amp Thrane SIGNAL HERE PORT FORWARDING DASHBOARD PHONE BOOK Enabled C Disabled MESSAGES ACTI YE INCOMING PORT DESTINATION IP DESTINATION PORT 192 168 0 100 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 CALLS a SETTINGS LAN Port forwarding Network devices Network classification Network user groups Phone Fax ISDN HOOOOOOOE Ee r b r b r Po m o m b r rb mi Po m b m Po Common Upload Satellite selection Internet 2 Select Enabled to globally enable port forwarding 3 Type in the port number of the Incoming port 4 Type in the Destination IP address which in this example is the IP address of the mail server 192 168 0 100 Setting up the interfaces 8 Chapter 4 Using the web interface Type in the Destination port number Repeat step 3 to step 5 to set up port forwarding to additional servers In the Active column select which ports should have port forwarding activated Click Apply You can now access the mail server from the Internet using the external IP address of the terminal Setting up the interfaces 77 v v J z Z 2 D v te D Nn Chapter 4 Using the web interface Configuring the Phone Fax interface Do as follows 1 Select SETTINGS gt Phone Fax from the left navigation pane Thrane amp
31. 2 D v S Dm S Nn HELPDESK SITE MAP Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated 2 For each call type select Enabled next to the situation s in which you want to forward incoming calls 3 Next to the enabled items type in the phone number you want to forward the call to 4 If you have selected Forward if no reply select from the drop down list the period of time the system should wait before forwarding the call 5 Click Apply Setting up the interfaces 85 Chapter 4 Using the web interface Call barring 86 Do as follows to bar incoming and or outgoing calls to and from the terminal 1 2 3 4 5 Select SETTINGS gt Common gt Call barring from the left navigation pane Thrane amp Thrane DASHBOARD i ok PHONE BOOK Read current settings MESSAGES STANDARD VOICE CALLS E I Bar all outgoing calls SETTINGS Bar outgoing international calls except to home country LAN PhonejFen I Bar all incoming calls ISDN Bar all incoming calls when roaming outside the home country 3 1 KHZ AUDIO Common Call forward I Bar all outgoing calls Call barring Bar outgoing international calls except to home country Call waiting I Bar all incoming calls Line identification Bar al
32. 8 MESSAGES GPS position Acquiring Standard voice outbound 00 11 35 CALLS Status Scanning 3 1 kHz audio inbound 09 30 00 SETTINGS Satellite selection Auto 3 1 kHz audio outbound 00 16 00 ADMINISTRATION Unit serial number 05744519 Standard data 8 00 MB HELPDESK Software version 1 00 build FBB55 308 Streaming 32 kbps 00 00 00 SITE MAP Local IP address 192 168 0 1 Streaming 64 kbps 00 00 00 IMEI number 35871200 000019 8 Streaming 128 kbps 19 08 00 MAC address 00 11 CF 01 12 B4 Streaming 256 kbps 00 00 00 Antenna FBBSS Sky scan ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls STREAMING PROFILES ON LAN No streaming profiles defined Refresh ola TT rt ern The Dashboard 53 v v m D 2 D z co S Nn Chapter 4 Using the web interface Properties 54 The PROPERTIES section of the DASHBOARD shows the following information Airtime provider GPS position Status The status of the terminal and antenna Examples of status information are Ready Registering and Data active Satellite selection The satellite selected for logon For further information see Selecting the preferred BGAN satellite on page 107 Unit serial number The serial number of the terminal Software version The version of the software embedded in the terminal Local IP address The local IP address of the terminal IMEI number The IMEI number International Mobile E
33. Chapter 3 Operating the system Making or receiving a phone call Analog phone ISDN phone or IP handset There are different methods for activating a call depending on the type of phone Analog phone or ISDN phone Dial after the number e IP handset Press the off hook key after the number Making a call 34 First connect your phone to the relevant interface For further information see the Installation Manual You have different options for making a call e Short Dial If the number is in the phone book of the terminal you can use the Short Dial number which is found in the first column of the phone book in the web interface See Short dial on page 59 Simply dial 00 lt Short Dial gt followed by or off hook key Example To call entry number 4 in the phone book dial 004 followed by or off hook key e Manual Dial To make a call dial 00 lt country code gt lt phone number gt followed by or off hook key Example To call Thrane amp Thrane in Denmark 45 39558800 from an analog or ISDN phone dial 00 45 39558800 Call from phone book only IP handset e Enter the phone book of the IP handset scroll to the wanted number and press the off hook key If there was an error establishing the connection refer to the Troubleshooting Guide on page 132 If you are using the IP handset the handset will show an error message Depending on the type of error the web interface may also show an erro
34. ESSAGES CALLS SETTINGS LAN Port forwarding Network devices Network classification Network user groups Phone Fax ISDN Common Upload Satellite selection ADMINISTRATION HELPDESK SITE MAP NETWORK CLASSIFICATION TABLE MAC address IP address LAN port 00 16 CB CB 44 57 11 AB CD EF 09 27 192 168 11 39 11 4B CD EF 09 03 192 168 11 3 00 18 F8 09 BD D4 192 168 0 2 NN OW HH dd Network user group Group 1 Disabled Group 3 Disabled Group 212 Group 5 Disabled Group 212 Group 0 Group 0 Default vV Edit Delete a v Edit Delete a W Edit Delete a Edit Delete a Edit Delete a v Edit Delete a Edit Delete The classification table shows which devices are associated with which LAN ports and user groups An Asterisk is a wild card meaning that it can be anything Managing LAN network users 97 Chapter 4 Using the web interface 2 Click Edit next to the entry you want to edit or click Add at the bottom of the list Thrane amp Thrane seman oooo000 EDIT ENTRY Enter values below or select a device from the list of known network PHONE BOOK devices to use that as a template If a field is left empty it will be i DASHBOARD considered a wild card f MESSAGES MAC address id CALLS SETTINGS IP address 30 jjo jjo jjo LAN LAN port w E Network user group Group 0 v Network devices Apply cancel Network clas
35. HELPDESK SITE MAP 2 Type in the existing user name 3 Type in the new password and retype it on the next line 4 Click Change At the next logon the new password is required Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type you can save your current configuration to a file which can then be loaded into the other terminal Administration 111 Chapter 4 Using the web interface Do as follows 1 In the ADMINISTRATION page under Configuration click Save 2 Accept the default destination file name or type in the destination file name and location 3 Click OK The configuration is now saved to a file This file is used to load the configuration into another terminal See the next section Loading a configuration from a file 1 In the ADMINISTRATION page under Configuration click Load 2 Click Browse to browse to the file you want to import Then click Open 3 Click Load The new configuration is now loaded into your terminal Logging off administration If you have not entered anything for 30 minutes under ADMINISTRATION you are logged off automatically To log off manually click Logoff under Administrator logoff in the ADMINISTRATION page 112 Administration Chapter 4 Using the web interface Call charges If you know the tariff for your subscribed services you can enter these tariffs in the web interface and automatically ca
36. IGNAL 0000000 SUPPORT EESTI For help please contact Please enter support information here PHONE BOOK MESSAGES Generate diagnostic report to file Generate report CALLS SETTINGS ADMINISTRATION HELPDESK Event list Event log SITE MAP Meo ag e S If the Help desk number is available on the SIM card the number is displayed as a link To change the number click the link change the number and click Apply If you need help with terminal or antenna related issues you should call your local distributor Help desk and diagnostic report Chapter 4 Using the web interface Generating a diagnostic report If you want to generate a diagnostic report do as follows 1 Click Generate report from the HELP DESK page In some browsers the file may open directly in your browser If it does choose File gt Save As to save the file 2 Choose a location for the file and save it The diagnostic report contains relevant information for troubleshooting Please enclose this file when you are reporting an error What s next This chapter has explained how to use the web interface for setup and use of the system You should now be able to set up the system check status read and send SMS messages use the phone book and much more The following chapter Troubleshooting provides guidelines for troubleshooting and for general maintenance v v J z Z oS 2 D v te Ss
37. ISDN ISDN Call waiting enabled Common ies Lapel _cancel Call barrin E 5 aie 3 g Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings Call waiting from being activated Line identification Closed user group Upload 4 gt Birt ernie 2 Click OK next to Read current settings to make sure the page is updated 3 For each call type select Call waiting enabled if you want to get notification of waiting calls while you are making a call or transmitting data 4 Click Apply Setting up the interfaces 87 v v p D amp 2 D v t S D Nn Chapter 4 Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data Do as follows 1 Select Settings gt Common gt Line identification from the left navigation pane Thrane amp Thrane DASHBOARD CALLING LINE IDENTIFICATION PHONE BOOK M Show my number MESSAGES Apply Cancel CALLS SETTINGS LAN Phone Fax ISDN Common Call forward Call barring Call waiting Line identification Closed user group Upload 2 Select Show my number and click Apply 88 Setting up the interfaces Closed user group Chapter 4 Using the web interface Your subscription may include one or more closed user groups A closed user group is a
38. Profiles or define your own Profiles for your data transmission If no Traffic Flow Template TFT is defined the Primary Profile for a user group is used for all traffic from that user group See What is a Traffic Flow Template in the next section For further information on Profiles refer to the 3GPP standard TS 23 107 Selecting the Profiles for a network user group When you set up a network user group you select the Profiles to use for that user group You select a Primary Profile and optionally one or more Secondary Profiles u v p J oS 2 D v te D S lt Nn For further information on how to select the Profiles see Managing LAN network users on page 91 Administration 115 Chapter 4 Using the web interface Defining new Profiles When you define your Profiles you can select Subscribed for many of the settings If you select Subscribed the value given in your Airtime subscription will automatically be used Note 4 For SAILOR 250 FleetBroadband the maximum Streaming bit rate is 128 kbps To define a new Profile do as follows 1 From the left navigation pane select ADMINISTRATION gt Profiles Thrane amp Thrane SIGNAL DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS ADMINISTRATION Call charges Log handling Profiles Traffic flow filters SIM Lock User permissions HELPDESK SITE MAP Streaming Streaming Streaming Streaming Standard 32 64 128
39. S CALLS SETTINGS ADMINISTRATION Call charges Log handling Profiles Traffic flow filters SIM Lock User permissions HELPDESK SITE MAP ALLOW USERS TO Upload software Edit phone book Change phone settings Change LAN settings Change ISDN settings Change supplementary services Change common settings Change general settings ALLOW AT COMMANDS ON Changes to AT command permissions require rebooting to take effect LAN interface yes C no Apply Cancel 2 For each item under ALLOW USERS TO select e yes to allow access or e no to block access to the settings 3 Under ALLOW AT COMMANDS ON select e yes to allow the use of AT commands on the LAN interface or e no to block the use of AT commands on the LAN interface 122 Administration Chapter 4 Using the web interface Note that this setting does not take effect until the terminal is restarted 4 Click Apply The settings to which access is denied are now greyed out for the non Administrator user v v T J z Z 2 D v te D Nn Administration 123 Chapter 4 Using the web interface Help desk and diagnostic report Accessing the Help desk 124 If you need help with airtime related issues you may call the Help desk By default the Help desk is the phone number for your Airtime Provider if it is available on the SIM card Select HELP DESK from the left navigation pane S
40. SAILOR SAILOR 500 250 FleetBroadband Thrane amp Thrane Thrane amp Thrane A S SAILOR 500 FleetBroadband SAILOR 250 FleetBroadband User manual Document number 1198 125645 B Release date November 9 2007 Information in this document is subject to change without notice and does not represent a commitment on the part of Thrane amp Thrane A S We recommend downloading the latest version of the manual from the Thrane amp Thrane Extranet Copyright 2007 Thrane amp Thrane A S All rights reserved Trademark acknowledgements Thrane amp Thrane is a registered trademark of Thrane amp Thrane A S in the European Union and the United States SAILOR is a registered trademark of Thrane amp Thrane A S in the European Union the United States and other countries Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries Inmarsat is a registered trademark of International Maritime Satellite Organisation IMSO and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc Inmarsat s product names are trademarks or registered trademarks of Inmarsat Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners Company addresses www thrane com Denmark Denmark Norway Company headquarters Thrane amp Thrane Aalborg A S Thrane amp Thrane A S Thrane amp Thrane Norge A S Porsvej 2 Lun
41. age ccescecescessececeeceeeeeeeees 41 Using a computer ccccsccssessesscsssescsseesesseeseesseensees 43 Available interfaces iccsccsssccsssecsasscessecessecessssessocedeccedscceeecs 43 Standard or Streaming data on LAN ssscccsssseecesseeeessseeeeees 43 Working with network groups ccccsssccesssseecessecesesseeeceseneees 45 Using the IP handset c cscssssscsscssssseessessesseseeasees 45 Chapter 4 Table of Contents What s next esis cciesc dcccnccendeuscadoveandeesssvcsdaveashecaseovendestiess 45 Using the web interface In this Chapter vscccscssesicect cacssetites sesh etude cestadiensiatensecr estates 47 Introd ction i3ic 22 ccescechscecdacesaicscaseiadbediecstasddseceaeecteaaes 47 The Webinte nace ssrsc siesbevcesslesssucsssvecstude tuesetaaetivestateeeast 47 Accessing and navigating the web interface cssccssssees 49 Entering the SIM PIN in the web interface 0 52 The Dashboard eceeceeeescesceeeeceeeeceeeceeeesceaceneeseeees 53 QUETVI EW garenari S E E RAR A 53 PFODGMUICS ccsceseosescestccstiecenestersssteensttocieracietusetdecatiaresrevestesiex 54 Managing calls and data sessions sscsccesssseceessseeesssseceees 55 Using the phone book cc ccscssesscesssessecsesseeeseeeees 57 General Usage essensielt eiei a a naaa ad Ea 57 Editing phone book entries ccssscccsssscccessseeceessecessseseeeees 60 Viewi
42. al w Nn gt 7 wo nan i oO wo a For information on how to connect to the interfaces see the installation manual for the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband systems Standard or Streaming data on LAN Definition The BGAN network supports different classes of data connection to the Internet The main classes are Standard data and Streaming data e Using a Standard data connection several users can share the data connection simultaneously This type of connection is ideal for TCP IP traffic such as e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received e Using a Streaming data connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is Using a computer 43 Chapter 3 Operating the system ideal for time critical applications like live video over IP The user pays for the duration of the connection per minute charge Note For optimum performance it is important that you select the right traffic class when defining Profiles for your connection You can set up various types of connection using the Profiles and a Traffic Flow Template For further information see Using Profiles on page 115 and Using a Traffic Flow Template on page 119 Setting up and activating a Streaming connection The SAILOR 250 FleetBroadband system supports 32 64 and 128 kbps
43. andset with cradle Main units 3 Chapter 1 Introduction SAILOR FleetBroadband antennas SAILOR 500 FleetBroadband antenna SAILOR 500 FleetBroadband system uses the TT 3052A antenna which is a maritime BGAN antenna that complies with Inmarsat s Class 8 definition for maritime antennas The antenna contains all functions for satellite tracking including a GPS system A single coaxial cable carries all RF communication supply voltage and modem communication between the antenna and the terminal SAILOR Thrane amp Thrane This antenna is larger and provides more bandwidth than the TT 3050A used for the SAILOR 250 FleetBroadband system 4 Main units Chapter 1 Introduction SAILOR 250 FleetBroadband antenna SAILOR 250 FleetBroadband system uses the TT 3050A antenna which is a medium size maritime BGAN Class 9 antenna Ss e 53 T e i Main units Chapter 1 Introduction SAILOR FleetBroadband terminal Overview Whether you have purchased a SAILOR 500 FleetBroadband system or a SAILOR 250 FleetBroadband system the terminal is basically the same For this reason this section covers both systems The SAILOR FleetBroadband terminal is the controlling unit in the SAILOR FleetBroadband system It contains all user interfaces and LED indicators and stores configuration data Tools for setup and daily use The Thrane amp Thrane IP handset is used for displaying status an
44. ation table are prioritized so that the first entry has first priority etc The Default entry always has the lowest priority To change the priority of an entry click the up or down arrow next to the entry The entry moves up or down in the list SIGNAL DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS LAN Port forwarding Network devices Network classification Network user groups Phone Fax ISDN Common Upload Satellite selection ADMINISTRATION HELPDESK SITE MAP NETWORK CLASSIFICATION TABLE MAC address IP address LAN port 00 16 CB CB 44 57 ZL z 1 3 11 AB CD EF 09 27 192 168 11 39 ig 11 AB CD EF 09 03 192 168 11 3 i 2 00 18 F8 09 BD D4 192 168 0 2 i Add Network user group Group 1 Disabled Group 3 Disabled Group 212 Group 5 Disabled Group 212 Group 0 Group 0 Default vV Edit Delete a Edit Delete a v Edit Delete a Edit Delete a v Edit Delete a v Edit Delete amp Edit Delete Managing LAN network users 99 v v m D g 2 D co S Nn Chapter 4 Using the web interface Definitions for network terms APN Access Point Name The APN is used by the network user to establish the connection to the required destination network This means that the terminal must know the APN in order to be able to connect to the destination network APNs are provided from the Airtime Provider They may also be defined on t
45. avigation pane You have the following options for messages in the Outbox e When the terminal is online click Resend next to the message you want to send When the Write message page opens click Send The terminal now attempts to send the message again To make sure the message has been sent look in the Sent folder Note The original message remains in the Outbox When you have succeeded in sending the message you may want to delete it from the Outbox e Click Delete next to a message to delete it Click Delete all messages in Outbox to delete all the messages v v J z Z oS 2 D v te Ss D Nn Handling messages 67 Chapter 4 Using the web interface Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent To access the Sent folder select MESSAGES gt Sent from the navigation pane The Status column shows the status of each message if you have selected Delivery notification when sending the message From the Sent folder you have the following options e Click Resend next to a message you want to send again When the Write message page opens click Send The terminal now attempts to send the message again To make sure the message has been sent look in the Sent folder There should now be two copies of the sent message e Click Forward next to a message you want to forward When the Write message page opens type in the phone number
46. bile number for 3 1 kHz Audio is 772112345 on your terminal and you want to make a call to the terminal using 3 1 kHz Audio dial 00 870 772112345 To see the mobile numbers of your terminal select PHONE BOOK from the web interface and view Mobile numbers Note however that these numbers are only listed if they are available on the SIM card Otherwise refer to the information included with your airtime subscription Note There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice Making a call from one terminal to another To make a call from one terminal to another dial 00 870 lt Mobile number gt Unanswered calls You can see unanswered calls under Calls gt Missed calls in the web interface What s next After reading this chapter you should be able to start up the terminal and make a simple data or voice connection The next chapters provide more information on the user interfaces and the setup of the terminal The following chapter Operating the system explains how to setup and use the system 26 What s next Chapter 3 Operating the system In this chapter This chapter describes how to use the SAILOR FleetBroadband systems It does not describe advanced configuration of interfaces For this type of information refer to the Configuring sections for the data interfaces in Chapter 4 Using the web interface General Tools for setup and use Overview You can use th
47. but information of voice mail call your voice mail service number to hear the voice mail To find your voice mail service number select MESSAGES gt Message settings from the left navigation pane and locate the Voice mail service number Note that the voice mail number is only shown if it is available on the SIM card Otherwise refer to the information included with your Airtime subscription u v J oS 2 ov v te aS D S a Nn Handling messages 69 Chapter 4 Using the web interface Options for new SMS messages To see new messages click MESSAGES from the left navigation pane Besides viewing the new messages you have a number of options for what to do with each message Click Read to move it to your Inbox containing read messages Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 71 Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send If you want to move all the new messages click Move all new messages to Inbox Note 4 New messages cannot be deleted until they have been moved to the Inbox Options for SMS messages in the Inbox 70 The messages in the Inbox are the incoming messages that have been read and moved from the list of new messages refer to the previous s
48. c e g live video or audio You may select one of the following e Conversational is real time two way conversation It is primarily used for voice over IP and video conferencing Streaming is real time one way communication It is primarily used for video and audio e Interactive is two way communication not real time It is used for communication that is not very delay sensitive such as web browsing data base retrieval and server access Examples of machines interaction with remote equipment are polling for measurement records and automatic data base enquiries tele machines e Background is used for data which is not delay sensitive such as E mails SMS download of databases and reception of measurement records v v J z Z oS 2 D v te D S Nn 4 Type in the bit rates in kbps in the following rows Note 4 For SAILOR 250 FleetBroadband the maximum allowed bit rate is 128 kbps Maximum bit rate ul kbps is the maximum upload bit rate allowed for this Profile Maximum bit rate dl kbps is the maximum download bit rate allowed for this Profile e Guaranteed bit rate ul kbps is the guaranteed upload bit rate needed for this Profile e Guaranteed bit rate dl kbps is the guaranteed download bit rate needed for this Profile Note When you click Apply the bit rate values you typed in may be rounded off because only certain values are allowed Administration
49. cept the call v v J z Z oS 2 D v te D S Nn 4 Set the call type for outgoing calls e If you select Automatic the call type will be determined by the calling device e If you select Standard all outgoing calls except UDI RDI will use the call type Standard If you make a 3 1 kHz Audio call it will be converted to a Standard call UDI or RDI sessions will be not be influenced by this setting Setting up the interfaces 81 Chapter 4 Using the web interface e If you select 3 1 kHz Audio all outgoing calls except UDI RDI will use the call type 3 1 kHz Audio If you make a Standard call it will be converted to a 3 1 kHz Audio call UDI or RDI sessions will be not be influenced by this setting Note 4 You can override the call type setting for outgoing calls by dialing one of the following prefixes before the number e 1 force the call to Standard e 2 force the call to 3 1 kHz Audio Refer to Overriding the default outgoing call type on page 32 5 Click Apply 82 Setting up the interfaces Chapter 4 Using the web interface Setting the common interface settings The common APN setting is defined here and can be selected for each interface If you are using the same APN for many interfaces it is easier to define it once and then simply select it for the relevant interfaces Also if you change the common APN at a later stage it is automatically updated for all inte
50. cesssseccesssseecessceeesseees 122 Help desk and diagnostic report cccscseeeeeeeeees 124 Accessing the Help desk csssccssssseccssssseecesseseessseeeceesaeees 124 Generating a diagnostic report cccssccccessseeesesteecesseneees 125 What s next coisecra 125 Troubleshooting In this chapter lt i5 5 4 28 cia isid sete 127 Glossary Index Table of Contents Getting support cc ceeeescesecssssecesesessesesesssserseeeces 127 QVERVIOW E E E E E E 127 Airtime support essesssssesessessssessssesessrressreeseseeesssresssreseseesesse 127 System SUpport ciedesiercsienessocessseskis caia naaiinn anaidai aia aaia 127 Uploading software cccccscesesssessssscssessseseesrseseees 128 Viewing software version Status csscssscsssseecsreeseeeceeeeeeees 128 Uploading software using the web interface cssccceseeeees 128 Options and accessories ccccsssssssssesecssessessseseessees 129 Spare paris vecsscceseccceeccceseceevdadevasececaneveasceuadevessese sense vaceeses 129 SAILOR 500 FleetBroadband antenna spare parts 00 129 Cables sccasscssssctassacvavsacssenetecctavessavcents A S 129 Troubleshooting guide c cscccscsseecsesessseseeseees 130 Status signaling c cccssesscesecssessessscsesseseecssesnsensees 135 QUGIVICW A A A A E 135 LIGhtINGICALOFS s ccvesccdissrsccecencevclessseeicccaseueessevenseediconsecceeus 135 Event mes
51. cted satellite This means that if the antenna is outside the coverage area for that satellite the SAILOR FleetBroadband system will not be able to register with the BGAN network 108 Selecting the preferred BGAN satellite Chapter 4 Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password 1 Select ADMINISTRATION from the left navigation pane 2 Enter the Administration user name and password The default user name is admin and the default password is 1234 Thrane amp Thrane SIGNAL 0000000 Please enter administrator username and password DASHBOARD ADMINISTRATOR LOGON PHONE BOOK User name fadmin MESSAGES Password foe CALLS ERE SETTINGS ADMINISTRATION HELPDESK SITE MAP Forgot administrator password 4 i C there If you have forgotten the administrator password you can reset the password by clicking the link at the bottom of the page For further information see the next section Resetting the Administrator password 3 Click Logon The Administration page is now updated to let you change the user name and password Save load a configuration or log off Administration Administration 109 Using the web interface Chapter 4 Using the web interface Resetting the Administrator password If you have forgotten the administrator password do as follows 1 Contact your supplier for a re
52. d Select Dynamic IP address or Static IP address We recommend using a Dynamic IP address If you are using a static address type in the IP address This is the IP address used externally on the satellite network Set IP Header compression on or off Select the source of the APN Access Point Name There are four options for setting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options Common The APN is taken from the Common APN defined under SETTINGS gt Common Refer to Setting the common interface settings on page 83 SIM default The APN is taken from the SIM card e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider If your APN uses a password type in the user name and password provided from the Airtime Provider Select whether the Profile should be activated automatically or manually e Manual means you can activate deactivate the Profile from the Dashboard e Auto means the Profile is deactivated automatically Select the Profile that should apply for this network group The Profiles are defined in the ADMINISTRATION gt Profiles page For further information see Using Profiles on page 115 CLick Apply Managing LAN network users Managing network devices Chapter 4 Usin
53. d which is acquired from the Airtime Provider The system requires a SIM card to go online and to access the settings of the terminal Without a SIM card you cannot access the terminal using the IP handset Using the web interface you can view the Dashboard and upload software without inserting a SIM card Upload of software requires an Administrator user name and password Main units 7 Chapter 1 Introduction IP handset and cradle IP handset The Thrane amp Thrane IP handset communicates using Internet protocols The handset is not strictly dedicated to the SAILOR FleetBroadband system but can also ae ae be used in a public network as a standard Voice over IP telephone 03 23 Network Settings SIP BGAN When the IP handset is used with the terminal it communicates using Internet protocol between the handset and the terminal However on the BGAN network side of the terminal calls are transmitted as circuit switched calls The IP handset is power supplied directly 4 from the LAN interface using Power over Ethernet PoE 8 me amp Thrane When connected with the terminal the IP 03 23pm handset provides a dedicated menu with a subset of the terminal configuration options For more information on the functions ofthe call log Contacts IP handset refer to the user manual for the IP handset 8 Main units Chapter 1 Introduction IP cradle The IP cradle
54. d for changing simple parameters For information on how to use the handset menus see the user manual for the IP handset The built in web interface is used for easy configuration and daily use The web interface is accessed from a computer connected to the terminal using an Internet browser No installation of software is needed For further information on the web interface see Chapter 4 Using the web interface 6 Main units Chapter 1 Introduction Terminal interfaces Your terminal provides a number of interfaces for connection of various types of equipment m 4 LAN PoE connectors for computers e hubs IP handsets etc c le i Sa Oo c 2phone connectors for standard phones fax machines or analog modems m 1ISDN connector for ISDN phones G4 fax or ISDN modem 1 multi purpose I O connector with 5 configurable inputs outputs m 1L Band connector for connecting a broadcast receiver for maritime data For information on how to connect to the terminal interfaces see the installation manual for the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband systems For information on how to configure the interfaces see Setting up the interfaces on page 73 Operating the system on page 27 describes how to use the interfaces SIM card The terminal has a SIM slot Subscriber Identity Module located in the connector panel behind a small cover plate The SIM card is a standard SIM car
55. d password and click Logon The default user name is admin and the default password is 1234 Then select Upload from the left navigation pane Software upload and event log Chapter 4 Using the web interface The SOFTWARE UPLOAD page opens Thrane amp Thrane SIGNAL O000000 CHECK FOR SOFTWARE UPDATES DASHBOARD PHONE BOOK Current software version MESSAGES Check for updates Puia Latest available Not checked SETTINGS File size LAN Phone Fax ISDN UPLOAD SOFTWARE TO TERMINAL Common Upload Browse Upload Satellite selection ADMINISTRATION Disclaimer for Downloading and Uploading software Please be informed that downloading and installing software from the Thrane amp HELPDESK Thrane web portal is at your own risk Thrane amp Thrane is not to be held liable for any possible damage with respect to downloading and installing SITE MAP software to your SAILOR 500 FleetBroadband If you have problems or questions with respect to downloading software or uploading your terminal please be informed that you will have to contact the Thrane amp Thrane distributor from where the terminal was purchased or contact your local Thrane amp Thrane distributor Please be advised that you will not be able to contact Thrane amp Thrane for end user support and that we always recommend that software upgrades are being carried out by official Thrane amp
56. default outgoing call type on page 32 3 Click Apply v v J z Z oS 2 D v te Ss D a Nn Setting up the interfaces 79 Chapter 4 Using the web interface Configuring the ISDN interface K For information on how to set up call services supplementary services see Setting up call services on page 84 These settings apply to both the Phone Fax interface the ISDN interface and the LAN w PoE interface To configure the ISDN interface do as follows 1 Select SETTINGS gt ISDN Thrane amp Thrane SIGNAL 000000 DASHBOARD PORT 1 PHONE BOOK Incoming calls M standard M 3 1 kHz Audio M uDI M RDI MESSAGES CALLS MSN numbers lt None gt zNone gt lt None gt z lt None gt SETTINGS Outgoing calls automatic Standard 3 1 kHz Audio LAN Phone Fax Apply Cancel ISDN Common Upload Satellite selection ADMINISTRATION HELPDESK SITE MAP 4 Done ff p i intenet A 2 Set the call type s for incoming calls 80 You can select Standard 3 1 kHz Audio UDI and or RDI Note that for SAILOR 250 FleetBroadband you can only select Standard or 3 1 kHz Audio Note 4 Connected devices will only receive incoming calls with the call types that are selected here For example if only Standard is selected and a G4 fax call using call type UDI arrives a fax connected to the ISDN port wi
57. dtoftegardsvej 93 D Bergerveien 12 DK 9200 Aalborg SV DK 2800 Kgs Lyngby PO Box 91 Denmark Denmark 1375 Billingstad Norway USA China Thrane amp Thrane Inc Thrane amp Thrane Shanghai 509 Viking Drive Suites Unit 602 Building 4 K Land M 289 Bisheng Rd Virginia Beach VA 23452 Zhangjiang High tech Park USA Pudong 201204 Shanghai P R China Safety summary The following general safety precautions must be observed during all phases of operation service and repair of this equipment Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design manufacture and intended use of the equipment Thrane amp Thrane A S assumes no liability for the customer s failure to comply with these requirements Observe marked areas Under extreme heat conditions do not touch areas of the terminal or antenna that are marked with this symbol as it may result in injury Microwave radiation hazards During transmission the antenna in this system radiates Microwave Power This radiation may be hazardous to humans close to the antenna During transmission make sure that nobody gets closer than the recommended minimum safety distance On the SAILOR 500 FleetBroadband the minimum safety distance on the focal line to the antenna panel is 1 3 m based ona radiation level of 10 W m The radiation level is 100 W m at a distance of 0 4 m from the antenna panel Refer to the dra
58. e ccsssccscesseeesssseeeees 78 Configuring the ISDN interface cccsscccessssecssssecesssseeeeees 80 Setting the common interface settings ccssscccesssseeseseeeees 83 Setting up Call services ss sccccsssceidiverceceensieesssnctecceenscersveneioes 84 Managing LAN network users cccsccsseesceseesseeeees 91 QVEIVIGW in S estes dscnbentndveatieninansnvaeinndess 91 Setting up the network user QrOUDS ssssccsesseccesssteccesseeeess 92 Managing network devices ssscccssssseccesecesesssceesssseceeseees 95 The Network classification table cscccescecsseeceseceseeeeseeees 97 Definitions for network terms ccsscccsseccesecesseeesseeesseeeeees 100 Software upload and event log csscsceeeseeeeees 102 Uploading software ccsssscccssssccessssecceseeeeceseeseesaneseees 102 Viewing the Event list or the Event log s cccsseccesesseeeeseees 105 Selecting the preferred BGAN satellite 008 107 Administration ipis neinei eeaeee riartar e 109 Accessing the administration settings cccsscccssssseeeeseees 109 Callcharge Sa areenaan eei a aE 113 L g handling secsssvenncvstossecasestalevenssaceswacceaveasseceasveasedeansteusacs 114 Using Profiles ccccsscccssssseccessececessscecssssecscsseecsesseeeeesees 115 Using a Traffic Flow Template ccssccccssssccesssseceeseeeeseees 119 Setting up user permissions cccesse
59. e Thrane amp Thrane IP handset for viewing status using the phone book of the terminal and for entering the PIN but for enhanced use and for configuration of interfaces you need to connect a computer PC laptop or similar With a computer and a browser you can use the built in web interface to set up the terminal The IP handset When you connect the Thrane amp Thrane IP handset to one of the LAN connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal The IP handset includes the following items for the terminal e Viewing C No signal strength for the SAILOR FleetBroadband system 27 Operating the system Chapter 3 Operating the system e Entering the PIN and PUK for the terminal e Inclusion of the terminal phone book read only in the IP handset Contacts For further information on the IP handset see the user manual for the IP handset The web interface of the terminal The web interface is a built in web server for setting up and controlling the terminal using a connected computer with a browser No installation of software is required With the web interface you can access the same settings as with the IP handset and additionally e edit the phone book e view properties of the terminal and antenna e set up the interfaces of the terminal With an administrator password you can also e upload software set up user rights
60. e guaranteed in areas SAILOR 250 with over 15 degrees elevation FleetBroadband The web The browser is For Microsoft Internet Explorer interface configured to usea select Tools gt Internet Options gt cannot be proxy server Connections gt LAN Settings and accessed uncheck Use a proxy server for your LAN You have entered a wrong IP address Check the IP address and re enter it You are connected using VPN Close down your VPN connection Troubleshooting guide 131 T fa lt Nn w 2 S 2 ke Chapter 5 Troubleshooting 132 Problem Possible Cause Remedy A Phone Fax The cable is not Connect the cable connection properly cannot be connected established The cable type or For information on the correct connector type is type of connector and cable refer not correct to the installation manual Incoming calls Make sure the call type used for The call type used calls to the terminal is selected in for the call is not the web interface Access the web selectedinthe web interface and select SETTINGS gt interface Phone Fax Then for each of the two ports select the call type for incoming calls An ISDN The cable is not Connect the cable connection properly cannot be connected established You have Connect the cable to the interface connected to the LAN interface marked ISDN The cable type or connector type is not cor
61. e have separate phone numbers This way a person calling a phone connected to the terminal can select whether to use 3 1 kHz Audio or Standard Voice simply by using the dedicated phone number Note 4 The call type you are using must be selected in the web interface refer to the next section If the mobile numbers are available on the SIM card you can look them up using the web interface Connect a computer access the web interface select PHONE BOOK gt Mobile numbers For further information on the web interface see The web interface on page 47 If the mobile numbers are not available in the web interface refer to your airtime subscription w Fa Nn gt 7 wo ie nan oO wo Note There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice For information on how to make a call to the terminal see Making a call to the terminal on page 35 Selecting the incoming call type To select which call types are accepted for an incoming call use a computer and the web interface e ISDN Select the call type under SETTINGS gt ISDN For further information see Configuring the ISDN interface on page 80 e Phone Fax Select the call type for each port under SETTINGS gt Phone Fax For further information see Configuring the Phone Fax interface on page 78 e IP handset Currently not possible The default call type is Standard Voice Using a phone or fax machine 33
62. e second phone number followed by Shuttle between the two calls PressR 2 irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting return to the held call Clear the held call if no PressR 0 waiting call exists Clear an active call and PressR 1 Note that this is only possible if no waiting call exists Note The BGAN system only supports one external call at a time Using a phone or fax machine 39 w n gt 7 w T gt nan s oO wo a Chapter 3 Operating the system Transferring a call 40 Note 4 The phone must have an R key to be able to use these functions When you receive a call you can transfer this call to another phone connected to the terminal To transfer the incoming call to another phone or headset do as follows 1 Press R 4 lt local number gt The phone with the local number you dialed starts to ring 2 You now have two options e Hang up The phone or headset you transferred the call to continues to ring When the call is answered a connection is established between the initial caller and the new recipient Do not hang up When the new recipient answers you can have a conversation before hanging up When you hang up the call is handed over to the initial caller Note The BGAN system only supports one external call at a time Using a phone or fax machine Cha
63. e the original message when you reply select Yes next to Include message in reply 3 Select whether or not you want Delivery notification for SMS messages If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent 4 Click Apply Handling messages 71 Chapter 4 Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages The SMS service center number is stored on the SIM card e To see the SMS service center number select MESSAGES gt Message settings from the left navigation pane To change the number click Edit next to SMS service center change the number and click Save Then click Apply to apply all changes in the page The SMS service center number is provided from your Airtime Provider Viewing the Voice mail number 72 The Voice mail number is the number you call to hear your incoming voice mails Note The Voice mail number is only listed if it is available on the SIM card Otherwise refer to the information included with your Airtime subscription To see the Voice mail number select MESSAGES gt Message settings from the left navigation pane Handling messages Chapter 4 Using the web interface Setting up the interfaces The SETTINGS page Antenna properties The SETTINGS page shows properties of the connected anten
64. ection From the Inbox you have the following options Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 71 Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send Click Delete to delete the message Click Delete all messages in Inbox to delete all read messages in the Inbox Handling messages Chapter 4 Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages These settings apply by default to all your outgoing messages Note however that you can change the Delivery notification setting for an individual message For further information see Sending an SMS message on page 65 Do as follows 1 Select MESSAGES gt Message settings from the left navigation pane Thrane amp Thrane SIGNAL DO00000 SMS service center 870772001799 Edit DASHBOARD Voice mail number 870772001899 PHONE BOOK Include message in reply C yes No MESSAGES Inbox Delivery notification Cyes No Write message Apply Cancel Outbox v v T D g 2 D w t S D S Nn Sent Message settings CALLS SETTINGS ADMINISTRATION HELPDESK SITE MAP 2 If you want to includ
65. ection several users can share the data connection simultaneously This type of connection is ideal for e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received e Using a Streaming data connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live video over IP The user pays for the duration of the connection per minute charge Note 4 The BGAN system supports maximum 11 concurrent PS connections at a time Circuit switched dialed service Two types of circuit switched connection are available e Standard Voice A low tariff connection for voice only The voice signal is compressed to 4 0 kbps which reduces the bandwidth use and consequently the tariff e 3 1 kHz Audio A high quality connection which can be used for Premium Voice G3 fax analog modem The signal is uncompressed 3 1 kHz audio which allows for optimum voice quality The Inmarsat BGAN system 13 Chapter 1 Introduction ISDN A high quality connection which can be used for Speech G4 fax or 64 kbps UDI RDI data Note The BGAN system only supports one CS call at a time SMS service The BGAN system provides a Short Messaging Service SMS for sending and receiving SMS messages Supplementary services The BGAN system also provides the following supplementary services Call hold Call wait
66. eees 20 Entering the SIM PIN ccccscsscsscssessssscsssessessesseeasees 21 OVEIVIEW AE VETA E N AE A nv henv 21 Entering the PIN using a phone or IP handset ccssssceeeees 21 Entering the PIN using the web interface csssccccsssseeeseees 23 Connecting to the BGAN network cscscseseeseeeees 24 Making the first call oo ccc cscsecesesessesseesseescsseeseeneees 25 Tro duc TON seroren 25 Making a call from the terminal sscccsssscccssseceecssseceeseees 25 Making a call to the terminal cccsscccsssscecesseecesseeeeseees 25 Making a call from one terminal to another ssscccsssseeeeeees 26 What s ext o eien covttbavecenoscevneeteeciveess 26 Operating the system In this chapter cccscsscssecsssecssessessessessseseessesseenees 27 Gre E E E AT 27 Tools for setup and use ssssssessesssssessssesssseeessressseeeseseeesserese 27 Services and interfaces cssccssscessseecsececseeeseeeesecesseeeees 29 Using a phone or fax machine c cccccccceeeeeeeeeeeeees 30 Available interfaces ss scessstessccesessesvecessecesdvstsavcatavcatavcasseetians 30 Selecting the call type cscccsssccsssccssccessccessccesseeeceeeeseeeecees 31 Making or receiving a phone Call ceeeceeseeserceesereesteeeseees 34 Making a call to the terminal cssccssscsssceeseeeesseeeeeeeeesees 35 Dialing TUNCHONS soseer aK SR 36 Sending or receiving a fax mess
67. es events that occurred in the past and are no longer active 106 Software upload and event log Chapter 4 Using the web interface Selecting the preferred BGAN satellite Overview By default the terminal is set up to automatically find the most appropriate satellite to connect to Auto mode However if you are located in an area with more than one BGAN satellite available you can select the satellite you prefer to use when connecting to the BGAN network To select the preferred BGAN satellite Do as follows 1 Select SETTINGS gt Satellite selection from the left navigation pane Thrane amp Thrane SIGNAL 0000000 v v As a D 2 D z v t S S Nn DASHBOARD Satellite selection Tor AOR PHONE BOOK POR MESSAGES CALLS Apply _ Cancel SETTINGS LAN Phone Fax ISDN Common Upload Satellite selection ADMINISTRATION HELPDESK SITE MAP hd 4 EJ Done C internet Z Selecting the preferred BGAN satellite 107 Chapter 4 Using the web interface 2 Select the satellite you prefer to use If you select Auto the default setting the SAILOR FleetBroadband system automatically uses the most appropriate satellite Note that at this writing the POR satellite is not yet available 3 Click Apply Note If you have selected one of the satellites your SAILOR FleetBroadband system will only try to establish a connection to the sele
68. esessesseess 6 IP handset and cradle ccsssssssesseesseeeseessssessessscessesessesseees 8 The Inmarsat BGAN system c ccscccsecsseseteeeseeseeeees 10 Whats BGAN sisi ccccccsestesovcsssacodenceudeessseceseeedeaesesaveseanceesoes 10 The Inmarsat FleetBroadband Service ccccccesessessseesseeeseee 10 EE EEE EEEE E E ETE 11 Overview of the FleetBroadband system ssssccessssescesseeees 12 The BGAN services cccecccesssenssenssensssssssssssesssesssenssensseane 13 Matrix of services and interfaces cccccccseeceeeeeeeee 15 What s next oo sccssssescesseseecessesseseeesseseeseseees 16 Getting started In this Chapter 2 c6 600206 0 ds feideretiecetasvetcccstsceeksaveuscidiaavestes 17 Getting started with the terminal cceceseeseeeees 17 Connector panel ccccsisecsecscguisidecacttdecaeeceudsccdadasdeaiedesreceasnecanexe 17 Starting up the terminal sssessssesessesesseeesseeessesessesesssseessseese 18 Connecting the IP handset c ccsccssssseecssesseeseeeees 19 Power Supply ccstssastncteviveesa have cectldeedeeeeteccelieetsenrensteceetece 19 Starting up the IP handset cccsssscsssssecessssecessseeecessaseees 19 Table of Contents Chapter 3 Making the first data connection LAN c008 20 Before connecting to the LAN interface cccssscesesteceesees 20 Connecting a computer to the LAN interface csccccesssee
69. eset button was pressed For further information on the Reset button see Reset button on page 141 Introduction 49 Chapter 4 Using the web interface Overview of the web interface When the web interface opens the title bar shows the name of the product Note 4 If no antenna is connected the web interface will assume that the system is a SAILOR 500 FleetBroadband system The web interface consists of the following sections Status Icon Bar Contents Section Field Thrane amp Thrane DASHBOARD PROPERTIES Navigation PHONE BOOK Airtime provider Thrane amp Thrane Standard voice inbound 00 19 08 Pane MESSAGES GPS position Acquiring Standard voice outbound 00 11 35 CALLS Status Scanning 3 1 kHz audio inbound 09 30 00 SETTINGS Satellite selection Auto 3 1 kHz audio outbound 00 16 00 ADMINISTRATION Unit serial number 05744519 Standard data 8 00 MB HELPDESK Software version 1 00 build FBB55 308 Streaming 32 kbps 00 00 00 SITE MAP Local IP address 192 168 0 1 Streaming 64 kbps 00 00 00 IMEI number 35871200 000019 8 Streaming 128 kbps 19 08 00 MAC address 00 11 CF 01 12 B4 Streaming 256 kbps 00 00 00 Antenna FBBSS Sky scan ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls STREAMING PROFILES ON LAN No streaming profiles defined Refresh e The navigation pane holds the main menu Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents
70. ess device 4 Lock ip to mac address device 5 Lock ip to mac address device 6 Lock ip to mac address device 7 Lock ip to mac address device 8 i ac ad s device 9 Lock ip to mac address device 10 Lock ip to mac address device 11 Lock ip to mac address device 12 Lock ip to mac address Managing LAN network users 95 v v w D S 2 D co t S D S Nn Chapter 4 Using the web interface 96 To lock a device to its current IP address click the link next to the device The device is then locked to the current IP address and moved to the list of locked IP addresses at the top of the page To unlock a device from the IP address click Delete next to the device in the LOCKED IP ADDRESSES list The device is then moved back to the lower list NETWORK DEVICES Managing LAN network users Chapter 4 Using the web interface The Network classification table Overview The Network classification table is used for making an association between network devices and network user groups Each entry in the table shows MAC address IP address LAN port and Network user group Adding or editing an entry in the Network classification table To add a new entry to the table or to edit an existing entry do as follows 1 Select SETTINGS gt Network classification table Thrane amp Thrane v v T J Z 2 D v te D Nn SIGNAL DASHBOARD PHONE BOOK M
71. ey The PUK is supplied with your SIM card Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 digits long If you enter a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card Entering the SIM PIN 23 Chapter 2 Getting started Connecting to the BGAN network When the SIM PIN is accepted by the terminal the SAILOR FleetBroadband system starts the connection procedure on the BGAN network You can follow this procedure by looking at the Antenna and Terminal indicators in the LED panel of the terminal vy Power Terminal Antenna Message LAN1 LAN2 Activity LAN3 LAN4 EOLIE E e a a an PoE a a SAILOR Note that this procedure may take several minutes The below table shows the normal sequence If errors occur the indicators will light yellow or red Status Antenna indicator Terminal indicator The antenna is starting up Flashing slowly green The antenna is performing a sky scan Flashing rapidly green The terminal is registering on the Flashing green and ready for use network The antenna is tracking Steady green The system is registered Steady green Steady green For further information on the indicators see Light indicators on page 135 24 Connecting to the BGAN network Chapter 2 Getting started Making the first call Introduction When
72. f hook key If you enter 10 wrong PUKs the SIM card will no longer be functional Contact your Airtime Provider for a new SIM card IP handset After having entered the user name and password for the terminal you have 3 attempts to enter the SIM PIN before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with your terminal SIM card Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 digits long If you enter a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your BGAN Airtime Provider for a new SIM card Entering the SIM PIN Chapter 2 Getting started Entering the PIN using the web interface Do as follows 1 Ona computer connected to the terminal open your browser and enter the IP address of the terminal Refer to Using the web interface on page 47 The default IP address is 192 168 0 1 If the PIN has not yet been entered the web interface will open on the PIN page wv Nn er T E eT Oo Thrane amp Thrane SIGNAL 0000000 Please enter PIN DASHBOARD PIN ok ADMINISTRATION v CCO trtermet 2 Type in the PIN and click OK When the PIN is accepted the web interface opens the Dashboard and is ready for use If the PIN is not accepted see the next section Wrong PIN Wrong PIN You have 3 attempts to enter the PIN before you are asked to enter the PUK Pin Unblocking K
73. ftware using the web interface You can upload software from the web interface If you have an Administrator user name and password you do not need to insert a SIM card nor to enter the PIN to be able to upload software For further information see Uploading software on page 102 128 Uploading software Chapter 5 Troubleshooting Options and accessories The following options and accessories are available from Thrane amp Thrane Item Part number FleetBroadband extended cable support kit 403738A 940 SAILOR IP Handset and Cradle 403670A 00500 Spare parts SAILOR 500 FleetBroadband antenna spare parts Item Part number HPA module S 62 124671 ATB LNA module S 88 126533 A D GPS module S 60 124765 8 at te e Cables z Item Part number Antenna cable 25 m opt 945 Power cable 37 125999 LAN cable 37 203213 a Included in the basic package for both SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband Options and accessories 129 Chapter 5 Troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur including possible causes and remedies to solve the problems Problem Possible Cause Remedy No signal or weak signal from the BGAN The view to the satellite is blocked Make sure the antenna has a clear view in all directions See the installation manual for
74. g the web interface A network device is an Ethernet hardware device identified by a unique MAC address When a network device is connected to the terminal it is automatically listed in the Network devices list To view the list of network devices select SETTINGS gt Network devices Thrane amp Thrane SIGNAL 0000000 DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS LAN Port forwarding Network devices Network classification Network user groups Phone Fax ISDN Common Upload Satellite selection ADMINISTRATION HELPDESK i SITE MAP LOCKED IP ADDRESSES IP address 192 168 11 4 192 168 11 11 192 168 11 63 MAC address 11 4B CD EF 09 04 11 4B CD EF 09 0B 11 4B CD EF 09 3F NETWORK DEYICES IP address 192 168 0 2 192 168 11 1 192 168 11 2 192 168 11 3 192 168 11 4 192 168 11 5 192 168 11 6 192 168 11 7 192 168 11 8 192 168 11 9 192 168 11 10 192 168 11 11 192 168 11 12 For each device the list shows IP address e MAC address Device name if available MAC address 00 18 F8 09 BD D4 11 ab cd ef 09 01 11 ab cd ef 09 02 11 ab cd ef 09 03 11 ab cd ef 09 04 11 ab cd ef 09 05 11 ab cd ef 09 06 11 ab cd ef 09 07 11 ab cd ef 09 08 11 ab cd ef 09 09 11 ab cd ef 09 0A 11 ab cd ef 09 0B 11 ab cd ef 09 0C Delete Delete Delete Device Name device 0 Lock ip to mac address device 1 Lock ip to mac address device 2 Lock ip to mac address device 3 ock ip to mac addr
75. group of users permitted to make calls to each other but not to users outside the group To define the settings for these user groups do as follows 1 Select Settings gt Common gt Closed user group from the left navigation pane Thrane amp Thrane DASHBOARD PHONE BOOK MESSAGES CALLS SETTINGS LAN Phone Fax ISDN Common Call forward Call barring Call waiting Line identification Closed user group Upload Satellite selection ADMINISTRATION HELPDESK SITE MAP GROUPS Group index Active Group no 0 1 Z e ie te fe iel fe ie ie e 9 10 O Subscribed SETTINGS FOR ACTIYE CLOSED USER GROUP These settings are not used for subscribed closed user group I Outgoing Access I Preferential Apply _cancel 2 Type in your user group number s under Group no 3 Select which group s should be active If you select Subscribed the group s included in your subscription will be active Setting up the interfaces 89 v v p D S 2 D Ss v t S S Nn Chapter 4 Using the web interface 90 4 To allow outgoing access for the activated user group s select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP Note that if you selected Subscribed above this setting will not be used 5 Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during
76. gs are locked to make sure there is always one functional user group available The network user groups cannot be deleted If you do not want to use them click Edit and select Disabled Editing a network user group Do as follows 1 Select SETTINGS gt Network user groups Thrane amp Thrane SIGNAL 0000000 DASHBOARD NETWORK USER GROUPS Internet Automatic PHONE BOOK Name Status connection activation MESSAGES Group 0 Enabled Shared Manual Edit CALLS Group 1 Disabled Shared Auto Edit SETTINGS Group 2 Enabled Direct Auto Edit LAN Group 3 Disabled Shared Auto Edit Pon forwarding Group 4 Disabled Shared Auto Edit Group 5 Disabled Shared Auto Edit Network devices sore Group 6 Disabled Shared Auto Edit Network classification Group 7 Disabled Shared Auto Edit Network user groups z Group 8 Disabled No internet access Auto Edit Phone Fax A Group 9 Disabled Shared Auto Edit Hees Default Enabled Shared Auto Edit Common Upload Satellite selection ADMINISTRATION HELPDESK SITE MAP 92 Managing LAN network users Chapter 4 Using the web interface 2 Click Edit next to the user group you want to set up Note For further explanation of the below settings see Definitions for network terms on page 100 SIGNAL 000000 FOG NETWORK USER GROUP PHONE BOOK aie Group MESSAGES Status O Enabled Disabled CALLS Internet connection No internet access SETTINGS TCP IP LAN Dynamic IP address Pa
77. he SIM card Header compression The Header of a data packet contains control information belonging to that packet The information in the Header can take up a considerable amount of bandwidth In order to save bandwidth you can use Header Compression meaning you compress the header information leaving some of the information out You can select whether or not to use Header Compression for your data transmission e Header Compression enabled Recommended for low noise applications If you select Header Compression enabled you will be using less bandwidth on header information leaving more bandwidth for the actual payload However if the environment is noisy the system will have to retransmit information and you may end up using more bandwidth than without Header Compression e Header Compression disabled Recommended in noisy environments If Header Compression is disabled the system will be less sensitive to noise Profiles 100 A Profile is a collection of Quality of Service QoS settings and other settings defining the mode in which data is transmitted on an interface For example a Profile is used to define whether a connection should be a Standard or Streaming connection Managing LAN network users Chapter 4 Using the web interface You can select between a number of predefined Profiles or define your own Profiles for your data transmission You need an Administrator password to define Profiles and Traffic F
78. he SAILOR 500 FleetBroadband system and the SAILOR 250 FleetBroadband system and gives an overview of the BGAN system and services It also gives an overview of the physical units and their features and functions In this chapter Chapter 1 Introduction Main units SAILOR 500 FleetBroadband SAILOR 250 FleetBroadband c le Ez v Sa Oo c The main difference between the SAILOR 500 FleetBroadband system and the SAILOR 250 FleetBroadband system lies in the antenna SAILOR 500 FleetBroadband uses the TT 3052A antenna which is a maritime BGAN Class 8 antenna This antenna is larger and provides more bandwidth than the TT 3050A used for the SAILOR 250 FleetBroadband system SAILOR 250 FleetBroadband uses the TT 3050A antenna which is a medium size maritime BGAN Class 9 antenna The SAILOR 500 FleetBroadband system and the SAILOR 250 FleetBroadband system basically use the same type of terminal except that the SAILOR 500 FleetBroadband offers a few more features than the SAILOR 250 FleetBroadband Units overview The SAILOR 500 FleetBroadband system TT 3740A includes the following main units e TT 3052A SAILOR 500 FleetBroadband antenna e TT 3738A SAILOR FleetBroadband terminal e TT 3670A IP handset with cradle The SAILOR 250 FleetBroadband system TT 3742A includes the following main units TT 3050A SAILOR 250 FleetBroadband antenna e TT 3738A SAILOR FleetBroadband terminal e TT 3670A IP h
79. he terminal Make sure your computer is set up for the interface you are planning to use for connecting to the terminal You can use LAN or ISDN For information on how to connect to these interfaces see the installation manual To access the web interface an Internet browser must be installed on the computer Internet Explorer 6 0 Mozilla Firefox 1 0 and Apple Safari 2 0 have been tested successfully with the web interface You may be able to use other browser versions as well 47 Chapter 4 Using the web interface Browser settings If you are connecting your computer using the LAN interface the Proxy server settings in your browser must be disabled before accessing the web interface Most browsers support disabling of the Proxy server settings for one specific IP address so you can disable Proxy server settings for the web interface only if you wish Consult your browser help for information To disable the use of a Proxy server completely do as follows Note The following description is for Microsoft Internet Explorer If you are using a different browser the procedure may be different 1 In Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings Local Area Network LAN Settings 7 x Automatic configuration Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration Automatically detect sett
80. iew When an event is registered the web interface shows an event icon JN in the icon bar as long as the event is active The Event list only shows events that are currently active whereas the Event log shows the last 100 events that have occurred Event list To view the event list click the event icon from the icon bar at the top of the web interface or select HELPDESK gt Event list from the left navigation pane Thrane amp Thrane SIGNAL HEEDO00 A First reported ID Unit Severity Text DASHBOARD v v p D S 2 D z v t S Nn Fri Jun 15 12 43 50 2007 00101 0 Terminal ERROR System data damaged PUEDE BOIE Fri Jun 15 12 03 20 2007 00104 0 Terminal ERROR System data damaged PEER EES Fri Jun 15 11 53 24 2007 03100 0 Terminal ERROR Anegn cable loss icalibratian CALLS SETTINGS ADMINISTRATION HELPDESK Event list Event log SITE MAP The Event list page shows a detailed list of active events including the time of the first occurrence ID and severity of the event message and a short text describing the error For more information on the event messages refer to Event messages on page 139 Software upload and event log 105 Chapter 4 Using the web interface Event log To view the Event log select HELPDESK gt Event log from the left navigation pane The Event log shows the same information as the Event list but also includ
81. in due course K Certain FleetBroadband services are not available in areas with low elevation The Inmarsat BGAN system 11 Chapter 1 Introduction Overview of the FleetBroadband system A complete BGAN FleetBroadband system may include the SAILOR FleetBroadband terminal with connected peripherals a SAILOR 500 FleetBroadband antenna or a SAILOR 250 FleetBroadband antenna the BGAN satellite and the Satellite Access Station SAS The satellites are the connection between your terminal and the SAS which is the gateway to the worldwide networks Internet telephone network cellular network etc Em Packet Switched Network J Satellites row _e f M IP Router Fi r PC f N Satellite Access Station SAILOR 250 SAS FleetBroadband i antenna _ SAILOR 500 FleetBroadband f antenna g amp E B SAI LO R Switch Standard voice 4 24 and ISDN a SAILOR ae FleetBroadband Circuit Switched Network terminal IP Handset 12 The Inmarsat BGAN system Chapter 1 Introduction The BGAN services Supported services a le v Ss oO i The services currently supported by BGAN comprise A Packet Switched connection to the Internet A Circuit Switched Dialed connection for voice fax or data Short Messaging Service SMS Packet data service The BGAN network supports different classes of data connection to the Internet e Using a Standard data conn
82. ing Call forwarding Voice mail Call barring Limitations SIM lock The supplier may SIM lock the terminal to a specific provider For further information contact your supplier Limitations in available services The services available depend on your airtime subscription Your SIM card may not allow for all the services described in this manual 14 The Inmarsat BGAN system Chapter 1 Introduction Matrix of services and interfaces The following table shows which services can be accessed from which interfaces on the terminal and which types of equipment can be used Service Interface on the terminal SMS Computer with web interface chone LAN PoE ISDN Fax Analog IP handset ISDN telephone E 3 1 kHz telephone 2 Audio amp G3 Fax machine G4 fax machine go Standard Analog IP handset ISDN telephone 3 Voice telephone E 5 Data Computer with Computer with analog modem ISDN modem E Data Computer 9 multi user S 3 Computer Data 3 single E user v Matrix of services and interfaces e Ss e mo e i Chapter 1 Introduction What s next This chapter has provided an overview of the BGAN system and of the SAILOR FleetBroadband systems The next chapters will go into more detail about how to set up and use your system The following chapter Getting started explains how to start up the system 16 What s next
83. ings J Use automatic configuration script Address Proxy server r Use a proxy server for your LAN These settings will not apply to di j 10 1 1 8 Pore IV Bypass proxy server for local addresses Address cme 2 Uncheck the box labeled Use a proxy server for your LAN 48 Introduction Chapter 4 Using the web interface 3 Click OK When the proxy server settings are disabled close your browser You may need to change this setting back on return to your Internet connection Accessing and navigating the web interface Accessing the web interface To access the web interface from a connected computer do as follows 1 Connect your computer to the terminal 2 Start up the terminal For further information see Getting started on page 17 3 Open your browser and enter the IP address of the terminal The standard IP address is 192 168 0 1 v v J Z oS 2 D v te za D Nn Note 4 If the IP address is changed and you do not have the new address you can temporarily set the IP address to the default value by pressing the Reset button next to the SIM slot in the connector panel of the terminal You can then access the web interface and change the IP address Note that if you do not change the IP address the default IP address will only be valid until the terminal is powered off Then the terminal returns to the IP address from before the R
84. inimize shock hazard the equipment chassis and cabinet must be connected to an electrical ground Both terminal and antenna must be grounded to the ship For further grounding information refer to the Installation manual Do not extend the cables beyond the lengths specified for the equipment The cable between the terminal and antenna can be extended if it complies with the specified data concerning cable losses etc All cables for the SAILOR FleetBroadband system are shielded and should not be affected by magnetic fields However try to avoid running cables parallel to AC wiring as it might cause malfunction of the equipment Power supply The voltage range is 10 5 32 V DC 14 A 5 5 A It is recommended that the voltage is provided by the 24 V DC power bus on the ship Be aware of high start up peak current 20 A 24 V 5 ms If a 24 V DC power bus is not available an external 115 230 VAC to 24 V DC power supply can be used Equipment ventilation To ensure adequate cooling of the terminal 5 cm of unobstructed space must be maintained around all sides of the unit except the bottom side The ambient temperature range of the terminal is 25 to 55 C Do not operate in an explosive atmosphere Do not operate the equipment in the presence of flammable gases or fumes Operation of any electrical equipment in such an environment constitutes a definite safety hazard Keep away from live circuits Operating personnel must no
85. irst data connection LAN Before connecting to the LAN interface For the LAN Local Area Network interface to work without any further setup the computer must be set up to obtain an IP address and a DNS server address automatically Connecting a computer to the LAN interface Do as follows 1 Power up your computer 2 Connect your LAN cable between the network connector on your computer and one of the LAN connectors on the terminal 3 When the computer and the terminal are ready check the connection e g by accessing the built in web interface of the terminal with your browser For further information see Accessing the web interface on page 49 You may have to disable the Proxy server settings in your browser For further information see Browser settings on page 48 For information on how to configure the LAN interface on the terminal see Configuring the LAN interface on page 74 20 Making the first data connection LAN Chapter 2 Getting started Entering the SIM PIN Overview Depending on your SIM card you may have to enter a SIM PIN to use the system You can enter the PIN using a standard or ISDN phone the IP handset or the web interface Note that you always have to enter the PIN at start up if the system has been powered off D oO n er Ez E v Oo For information on how to connect the IP handset or computer you are going to use see Connecting a computer to the LAN interface on page 20
86. kain OStatic 1P address i i C CERE IP Header compression Enabled Disabled I f f f f f f f f f Network classification APN f f f f f f f f f f f I Network user groups w O Common v Phone Fax SIM default ISDN anna O Network assigned T Upload Ouser defined Ecan Inmarsat com g Satellite selection User name g is ADMINISTRATION a Password o HELPDESK PROFILES a7 SITE MAP Activation auto O Manual Primary Streaming 32 Streaming 64 Streaming 128 Streaming 256 liser defined 1 3 Type in a name for the group 4 Select Enabled or Disabled 5 Select the type of Internet connection Shared means the connection will be shared with other users and the NAT module of the terminal will make the necessary address translations Use this mode if one or more computers are connected using the LAN interface and the terminal should act as a router e Direct is an exclusive connection with NAT disabled Also called bridge or modem mode Use this mode of only one computer is connected and the terminal should act as a modem Managing LAN network users 93 Chapter 4 Using the web interface 94 10 1 12 e None means no connection to the Internet is allowed Use this setting e g for IP handsets where an Internet connection is not require
87. l incoming calls when roaming outside the home country Closed user group DATA ISDN Upload s I Bar all outgoing calls Satellite selection ADMINISTRATION Bar outgoing international calls except to home country HELPDESK I Bar all incoming calls SITE MAP I Bar all incoming calls when roaming outside the home country Barring PIN seee Apply _ Cancel Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated 4 E Dore LET T T ieme A Click OK next to Read current settings to make sure the page is updated For each call type select which calls should be barred In the Barring PIN field type in a PIN for your call barring setup Note This is not the SIM PIN entered at startup but a second PIN which is supplied together with your SIM PIN Click Apply Setting up the interfaces Chapter 4 Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data Do as follows 1 Select SETTINGS gt Common gt Call waiting from the left navigation pane Thrane amp Thrane SIGNAL HEREOOO DASHBOARD i ok PHONE BOOK Read current settings ries SOEs STANDARD YOICE CALLS N W Call waiting enabled SETTINGS 3 1 KHZ AUDIO LAN M Call waiting enabled Phone Fax DATA
88. lay from the time data is received in the terminal until it arrives at the receiving end In the Traffic handling priority row select from the drop down list which priority this connection should have Click Apply The new Profile is now added and can be selected from the lists of primary and secondary Profiles when you set up your interfaces Administration Chapter 4 Using the web interface Using a Traffic Flow Template What is a Traffic Flow Template A Traffic Flow Template TFT is a packet filter list allowing the Core network and the terminal to classify packets received from the external network into the proper Profile A TFT consists of one to eight packet filters each identified by a unique packet filter identifier A packet filter also has an evaluation precedence index that is unique within all TFTs associated with the Profiles that share the same PDP Packet Data Protocol address Information of source destination type of service etc is combined in each packet filter in the TFT Purpose of the Traffic Flow Template The purpose of the TFT is to assign different priorities to different types of traffic in order to optimize performance Example When you are browsing the Internet a Standard data connection is normally sufficient However to have a video conference you may need a Streaming connection in order to obtain a direct connection without interruptions Your Traffic Flow Template can define these prio
89. lculate the charges for your calls and data sessions K Thrane amp Thrane does not take responsibility for the correctness of the estimated charges This calculation is only a rough estimate of the charge based on the tariff entered by the user Also the Airtime Provider may have different methods of calculating the charge Do as follows 1 From the left navigation pane select ADMINISTRATION gt Call Charges Thrane amp Thrane The billing details from your Inmarsat Service Provider can be entered below DASHBOARD PHONE BOOK Currency EUR for display purposes only MESSAGES Standard voice EUR 0 00 per minute CALLS SETTINGS 3 1 kHz Audio EUR 0 00 per minute ADMINISTRATION Calllcharges Standard data EUR 0 00 per MegaByte 1000 kB Log handling Streaming 32 EUR 0 00 per minute Profiles Traffic flow filters Streaming 64 EUR 0 00 per minute SIM Lock Streaming 128 EUR 0 00 per minute User permissions HELPDESK Streaming 256 EUR 0 00 per minute SITE MAP Apply _Cancel Disclaimer Please note that the estimates made on this basis are only indicative and Thrane amp Thrane cannot be held liable for any differences between these and your actual bill If you change the currency or the rates these changes will also be applied to historical figures so you may want to save the call log to a separate file to keep track of historical data Wa 4 E
90. ll not receive the incoming call Setting up the interfaces Chapter 4 Using the web interface 3 Set the MSN numbers that are to be assigned to each call type Note that this setting only applies to the call type selected above the MSN number and only if the connected device supports the call type used Important 4 If you set an MSN number to anything other than lt None gt connected devices must be programmed with these MSN numbers You have the following options with the MSN numbers e lt None gt No MSN numbers are used An incoming call is accepted in all devices connected to this port e 1 2 3 or 4 If for example you select 1 at Standard call type an incoming Standard call is accepted by all devices that are programmed with the number 1 and connected to the ISDN interface 0401 0402 These are local numbers for separate devices connected to the ISDN interface An incoming call is accepted by devices that are programmed with the selected number and connected to the ISDN interface You can combine the MSN settings Example You have two devices connected to the ISDN interface One is programmed with the numbers 1 and 0401 the other is programmed with 1 and 0402 In the web interface you select the MSN number 1 under Standard If an incoming Standard call arrives both devices will accept the call If you make a local call to one of the local numbers 0401 or 0402 only the called device will ac
91. low Templates NAT Network Address Translation NAT enables a local area network to use one set of private IP addresses for internal traffic and an assigned or static IP address for external traffic The built in NAT module in the terminal makes all necessary address translations between the local area traffic and the external traffic If more than one user is connected you must select Shared mode to use the NAT of the terminal v v bs J z Z oS 2 D v fe SI D a Nn Managing LAN network users 101 Chapter 4 Using the web interface Software upload and event log Uploading software Introduction You can upload software from your computer to the terminal without entering the PIN However if the PIN is not entered you must enter the Administration user name and password The web interface also offers the possibility of downloading the latest software version from the Internet to your computer Uploading software from your computer 102 To upload software from your computer to the terminal do as follows 1 Download the new software as described in the next section or acquire the software version from Thrane amp Thrane and save it on your computer 2 Open the web interface and do one of the following e If the PIN has been entered select SETTINGS gt Upload from the left navigation pane e Ifthe PIN has not been entered select Administration enter the Administration PIN an
92. matic activation using the SETTINGS gt LAN gt Network user groups page When automatic activation is disabled in the LAN page you can manually activate deactivate Standard data from the Dashboard by clicking Start Standard or Stop Standard under PROFILES ON LAN at the bottom of the page ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls PROFILES ON LAN Start Standard Refresh ce Local Viewing information on calls and data sessions 56 The following sections in the Dashboard show information on calls and data sessions ONGOING CALLS is a list of calls that are currently active The list shows the call type and the time connected for each call ONGOING DATA SESSIONS is a list of data Profiles that are currently active including the IP address that is assigned to each Profile SESSIONS TOTAL lists the totals for each connection The list shows the time connected for voice and Streaming data and MB transferred for Standard data The counters show totals for connections since the counters were last cleared The Dashboard Chapter 4 Using the web interface Using the phone book General usage Overview In the phone book you can e Look up phone numbers e Look up short dial numbers for easy dialing from a handset e Modify or delete existing names and phone numbers or enter new names and phone numbers w v As c D S 2 D Ss v t S
93. me of writing the SAILOR 250 FleetBroadband is in the process of being CE certified R amp TTE directive a rs i Nn w re 3 2 Conformity 145 Chapter 5 Troubleshooting 146 Conformity APN BGAN CE G Geostationary GPRS GPS Glossary Access Point Name The Access Point Name is used by the terminal operator to establish the connection to the required destination network Broadband Global Area Network A satellite network based on geostationary satellites delivering data rates of up to 492 kbps to virtually any part of the earth with full UMTS 3G compatibility Conformit e Europ enne This term signifies that a CE certified product conforms to European health environmental and safety regulations In short it makes the product legal to be sold in the European Union Placed in a fixed position relative to a point on the surface of the earth General Packet Radio Service A standard for wireless communications which runs at speeds up to 115 kbps compared with current GSM Global System for Mobile Communications systems 9 6 kbps Global Positioning System 147 gt n a L 1 Glossary IMSO kbps LAN NAT PDP PoE POST PUK 148 International Maritime Satellite Organisation An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations including obligations relating to the GMDSS
94. na and contains a field for enabling or disabling the L Band interface on the terminal To access the SETTINGS page select SETTINGS from the left navigation pane Thrane amp Thrane SIGNAL OO00000 ANTENNA DASHBOARD Antenna bootloader version PHONE BOOK Antenna software version 1 0 MESSAGES Antenna serial number 15704719 CALLS L BAND CONNECTOR SETTINGS L band connector C Enable Disable LAN i ef 1 See _teply _ cancel ISDN Common v v v D g 2 D co t S D Nn Upload Satellite selection ADMINISTRATION HELPDESK Enabling or disabling the L Band interface The L Band interface is used for connecting a broadband receiver for reception of position data To enable or disable the L Band interface do as follows 1 In the L BAND CONNECTOR field of the SETTINGS page select Enable or Disable 2 Click Apply Setting up the interfaces 73 Chapter 4 Using the web interface Configuring the LAN interface Overview 74 The SAILOR FleetBroadband terminal has 4 LAN connectors with PoE Power over Ethernet The major part of the LAN parameters are set up in the network management pages which are protected by Administrator password For explanations for these settings refer to Managing LAN network users on page 91 A If you are connected using LAN while changing the settings below your changes may affect your current connecti
95. nector for connecting an ISDN phone a modem or a fax machine Note that only SAILOR 500 FleetBroadband supports G4 fax UDI Port1 Port 2 For information on how to connect to the interfaces see the installation manual for the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband systems 30 Using a phone or fax machine Chapter 3 Operating the system Selecting the call type Definition The phone connection can be one of the following Standard Voice which is a low tariff voice connection compressed to 4 0 kbps or e 3 1 kHz Audio which is a high quality connection used for Premium Voice G 3 fax analog modem or ISDN e UDI or RDI only on ISDN interface which is used for G4 fax or data In the web interface you can set up which type of connection to use by default when you make or receive a call from the Phone Fax or ISDN interface When connecting a fax or a modem to the Phone Fax interface you must use 3 1 kHz Audio w Nn gt 7 wo ie kez S oO wo a Example Ifyou always have a fax connected to the same Phone Fax interface you can set this interface to 3 1 kHz Audio only This will mean that if an incoming Standard Voice call is received this Phone Fax interface will not ring When connecting a fax or a modem to the ISDN interface in the SAILOR 500 FleetBroadband system you must use UDI D vol and RDI are not available with the SAILOR 250 FleetBroadband system
96. ng and editing the mobile numbers ssscccesesseeeeseees 61 Using the Call log cccsssccsecscsssceecesessssesseseeeeesenees 62 Information on total USAGE ccsssccesssseccsssseeeceseeecessneeeeeaes 62 Exporting the call log ccsscccssssscccesseceeceseseeesseeeceseeeeeses 63 Viewing the lists of Calls sssssssssesscscoessssossseossssessssoccsesossvesssses 64 Handling messages c cscccsssscsssesscssesessseescessessenees 65 Sending an SMS message cecssscccessseecescceecessecessseeecesaees 65 Options for messages in the Outbox sssccccssssecessseeceeseeeees 67 Options for messages in the Sent folder ssccccsssseceesseeeees 68 Sending an SMS message to the terminal csscccssssseceeseees 68 RECEIVING MESSAGE sccssncczecsccassncaswacessvcavevesseucddgesacesesvsceeosnce 69 Options for new SMS messages ssssccesssseccessccessssecesseseees 70 Options for SMS messages in the Inbox csscccessseeeesseeeeees 70 Configuring message settings ssccccssssscesssssccesssseeceseeeees 71 xi Table of Contents Chapter 5 xii Setting up the interfaces cccsceseessssecssssseeseeeeeees 73 The SETTINGS page Antenna properties cssccccsssceceeseees 73 Enabling or disabling the L Band interface ssssccssssseeeeeens 73 Configuring the LAN interface cccsssssccessssecsssteceesssseceeees 74 Configuring the Phone Fax interfac
97. nna indicator e a yellow Message indicator and e 3 LAN indicators for each LAN interface showing Activity Green Link Speed Green Yellow and PoE Green Red Power Terminal Antenna Message LAN1 LAN2 LAN3 LAN4 Activity ee Link Speed 7 i PoE Le Status signaling 135 Chapter 5 Troubleshooting General status indicator functions Power Terminal Power indicator Antenna Message Behavior Green Power OK Flashing green The terminal is powering up Flashing orange The terminal is closing down Off No power Terminal indicator Behavior Meaning Steady green Ready BGAN registration completed Flashing green Please wait process in progress BGAN registration ongoing Yellow Warning temporary malfunction User action is required 136 Status signaling Chapter 5 Troubleshooting Behavior Meaning Red Alarm return the unit for repair Antenna indicator Behavior Meaning Steady green Tracking The antenna is ready for use Flashing green Please wait process in progress Slow flashing The antenna is starting up Rapid flashing Sky scan Yellow Warning temporary malfunction User action is required Red Alarm return the unit for repair Message indicator Behavior Meaning Flashing green A new SMS message has arrived Off
98. oftware to your SAILOR 500 FleetBroadband If you have problems or questions with respect to downloading software or uploading your terminal please be informed that you will have to contact the Thrane amp Thrane distributor from where the terminal was purchased or contact your local Thrane amp Thrane distributor Please be advised that you will not be able to contact Thrane amp Thrane for end user support and that we always recommend that software upgrades are being carried out by official Thrane amp Thrane distribution partners K E I TT em nemet 4 3 Click Check for updates The terminal will now connect to the Internet through the BGAN network using your airtime subscription It may take a minute or two to obtain the new software version When the new software version is found the web interface shows the new software version and a link for downloading the software to your computer Click the link to download the new software to your computer ite The terminal uses your BGAN airtime subscription to download the new software from the Internet Note that it can take several minutes to download the software After saving the software on your computer follow the procedure in the previous section Uploading software from your computer to upload the software from the computer to your terminal Software upload and event log Chapter 4 Using the web interface Viewing the Event list or the Event log Overv
99. on Setting up the interfaces Chapter 4 Using the web interface Setting up the LAN interface Do as follows 1 From the left navigation pane select SETTINGS gt LAN SIGNAL 0000000 DHCP DASHBOARD range nmr DHCP status Enabled O Disabled MESSAGES Local IP address 192 168 o a CALLS Netmask lss 25s 25s o w SETIN S LAN T ic Port forwarding Ts Network devices Network classification amp Network user groups 2 Ez Phone Fax ISDN 2 At DHCP select Enabled recommended or Disabled e If you select Enabled the terminal assigns dynamic IP addresses to devices connected to the terminal e If you select Disabled you need to use a static IP address in the connected device 3 Type in the Local IP address and the Netmask The Local IP address is the IP address used for accessing the web interface 4 CLick Apply Setting up the interfaces 15 Chapter 4 Using the web interface Port forwarding 76 Port forwarding enables you to setup a server connected to the terminal while the terminal is in Shared mode Without port forwarding it would not be possible to contact the server from the internet For information on how to set the terminal in Shared mode see Setting up the network user groups on page 92 The following example shows how to allow internet access to a mail server smtp connected to the terminal The mail server in this example has the IP address
100. on Precedence Index in the Eval Prec Index column Note This field is mandatory Each filter must have a different Evaluation Precedence Index 4 Select the Profile from the scroll list The available Profiles are the Profiles listed in the Administration gt Profiles page 5 Fillin one or more of the following fields to define the filter The allowed ranges appear in hover text when you pass the mouse over the fields Source address Subnet mask Protocol number e Destination port range From and To Note that Source and Destination are relative the core network This means that Destination is your terminal e Source port range From and To Type of Service Type of Service mask For further information on the principles and parameters of the Traffic Flow Template refer to the 3GPP standards TS27 007 V4 2 0 and TS 23 060 V4 7 0 v v J z Z oS 2 D v te D Nn 6 Click Apply at the bottom of the page The new settings are included if you select the filter in the Traffic flow template page Administration 121 Chapter 4 Using the web interface Setting up user permissions You can restrict access to parts of the web interface for non administrator users To set up the user permissions do as follows 1 From the left navigation pane select ADMINISTRATION gt User permissions Thrane amp Thrane SIGNAL 0000000 DASHBOARD PHONE BOOK MESSAGE
101. owing the Core network and the terminal to classify packets received from the external network into the proper Profile also called PDP context Unrestricted Digital Information 149 Glossary V VPN Virtual Private Network A network that is constructed by using public wires to connect nodes You can create networks using the Internet for transporting data using security mechanisms so that only authorized users can access the network 150 Numerics 2 wire interface setting voice quality 78 A accessories available 129 administration settings 109 advanced configuration LAN 74 antenna viewing properties 73 APN setting for all interfaces 83 audio quality 31 barring calls 86 BGAN coverage 11 services 13 system overview 12 browser settings for web interface 48 C call type 31 setting for ISDN 80 setting for Phone Fax interface 78 calls barring 86 closed user group 89 forwarding 85 holding 39 line identification 88 local 37 making or receiving 34 missed received outgoing 64 redial 36 to the terminal 35 view ongoing 56 waiting indication 38 87 CE compliance SAILOR 250 FleetBroadband 145 SAILOR 500 FleetBroadband 143 clearing logs 114 clearing usage counter 114 closed user group 89 common network settings 83 configuration exporting to file 111 import from file 112 ISDN 80 LAN 74 conformity 143 connector panel 17 contact information 127 coverage
102. ps and network devices For further information see Managing LAN network users on page 91 Using the IP handset You can use the Thrane amp Thrane IP handset as user interface for the SAILOR FleetBroadband system as well as for making calls w Nn gt 7 wo ie nan i oO wo a The IP handset has a dedicated menu for the SAILOR FleetBroadband system For information on how to start up the IP handset see Connecting the IP handset on page 19 For further information on how to use the IP handset refer to the IP Handset User Manual What s next This chapter has described the basics of how to use the SAILOR FleetBroadband system The following chapter Using the web interface describes how to use the built in web interface for setting up and using the system Using the IP handset 45 Chapter 3 Operating the system 46 What s next Chapter 4 Using the web interface In this chapter This chapter describes how to use the web interface to operate set up and configure your SAILOR FleetBroadband system Introduction The web interface What is the web interface The web interface is built into the terminal and is used for operating setting up and configuring the system You can access the web interface from a computer with a standard Internet browser v v As c D S 2 D v S Nn Connecting Connect your computer to t
103. pter 3 Operating the system Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite both fax units must be capable of handling longer delays without timing out Some fax machines have an Overseas mode which enables the unit to handle the long delays Sending a fax message from the terminal K If the default setting in the web interface is not 3 1 kHz Audio you can dial 2 before the number to force the connection to use 3 1 kHz Audio For further information see Overriding the default outgoing call type on page 32 w Nn gt 7 wo ie nan Ss oO wo a The fax machine must be connected to the Phone Fax interface or the ISDN interface of the terminal Refer to the installation manual 3 1 kHz Audio must be used for an analog fax machine Refer to Selecting the default outgoing call type on page 31 UDI must be used for an ISDN G4 fax machine Note that this is not possible in a SAILOR 250 FleetBroadband system Refer to Configuring the ISDN interface on page 80 To send a fax from a fax machine connected to the terminal dial 00 lt country code gt lt phone number gt Example To send a fax to Thrane amp Thrane in Denmark 45 39558888 dial 00 45 39558888 Using a phone or fax machine 4l Chapter 3 Operating the system Sending a fax message to the terminal To send a fax message to the terminal dial 870 lt Mobile number gt
104. quipment Identity of the terminal This is a unique number that identifies your terminal MAC address for the LAN interface in the terminal Antenna The type of antenna connected to the terminal and the status of the antenna The Dashboard Chapter 4 Using the web interface Managing calls and data sessions Start stop a Streaming session on the LAN interface Note 4 Before starting a Streaming session make sure you have set up a Streaming Profile and activated it for your user group in the SETTINGS gt LAN gt Network user groups page To start or stop a Streaming session click the relevant link under STREAMING PROFILES ON LAN Note 4 You may have difficulties establishing the fastest Streaming connection if you are located close to the edges of the satellite beam 256 kbps Streaming on SAILOR 500 FleetBroadband and 128 kbps Streaming on SAILOR 250 FleetBroadband require an elevation angle of more than 15 degrees For information on setup of the user groups see Managing LAN network users on page 91 For information on how to set up a Profile see Using Profiles on page 115 v v J iS 5 2 D v te Ss D a Nn The Dashboard 55 Chapter 4 Using the web interface Start stop Standard data on the LAN interface By default Standard data is always activated on the terminal If you only want Standard data to be activated when you have specifically enabled it you can disable auto
105. r airtime subscription Note There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice Using a phone or fax machine 35 Chapter 3 Operating the system Dialing functions Special purpose numbers There are a number of dialing functions available in the terminal The following list shows the allocated special purpose numbers for the terminal Number Function 0 followed by or off hook key Redial last called number on this interface 00 followed by or off hook key Redial last answered call on this interface Note If the last answered number is an unlisted number you will not be allowed to dial back 0 followed by one of the numbers 1 199 and or off hook key Short dial phone numbers in phone book 0300 followed by or off hook key Local call broadcast to both analog phones 0 followed by one of the numbers 301 302 and or off hook key Local call to analog phone 0400 followed by or off hook key Local call broadcast to all ISDN phones 0 followed by one of the numbers 401 402 and or off hook key Local call to ISDN phone 0500 followed by or off hook key Local call broadcast to all IP handsets 0 followed by one of the numbers 501 516 and or off hook key Local call to IP handset 0900 followed by or off hook key Local call broadcast to all handsets 36 Using a phone or fax machine Chapter 3 Ope
106. r message See Viewing the Event list or the Event log on page 105 Using a phone or fax machine Chapter 3 Operating the system Receiving a call To be able to receive a call the phone must be connected to the relevant interface on the terminal By default all devices connected to the Phone Fax interface the ISDN interface or the LAN with PoE interface will ring when one of the mobile numbers is called Note however that this depends on the call type settings Refer to Selecting the incoming call type on page 33 Call log Information of missed calls is stored in the call log of the terminal You can view the call log in the web interface under CALLS For further information see Viewing the lists of calls on page 64 w 72 gt 7 wo ie nan Ss oO wo Making a call to the terminal To make a call to a phone connected to the terminal dial 870 lt Mobile number gt e jis the prefix used in front of the country code for international calls This is 00 when calling from countries in Europe and from many other countries Mobile number If the mobile numbers are available on the SIM card you can look them up using the web interface Connect a computer access the web interface select PHONE BOOK and locate the Mobile numbers section For further information on the web interface see The web interface on page 47 If the mobile numbers are not available in the web interface refer to you
107. rating the system Dialing prefixes Apart from the numbers above the terminal uses the following dialing prefixes e 1 before the phone number will force the connection to use Standard Voice 2 before the phone number will force the connection to use 3 1 kHz Audio 31 before the phone number will hide the callers phone number to the recipient e 31 before the phone number will show the callers phone number to the recipient where it would otherwise be hidden e g because the number is an ex directory number e Ris used during a call to indicate that the following key presses should activate a supplementary services function The supplementary services functions supported by the terminal are described in the subsequent sections w Nn gt 7 wo ie nan lt S oO wo a Making local phone calls You can make local calls between various phones connected to the terminal Local phone numbers always start with 0 For an overview of the numbers see Special purpose numbers on page 36 To make a local call dial lt local number gt followed by or off hook key Local numbers of analog phones ISDN phones and IP handsets are assigned according to the table in Special purpose numbers on page 36 Note that if you are using local numbers for ISDN devices the numbers must be programmed in the devices For further information refer to the documentation for your ISDN device Using a phone or fa
108. rect For information on the correct type of connector and cable refer to the installation manual Incoming phone calls The call type used for the call is not selected in the web interface Make sure the call type used for calls to the terminal is selected in the web interface Access the web interface and select SETTINGS gt ISDN Then select the call type for incoming calls Troubleshooting guide Chapter 5 Troubleshooting Problem Possible Cause Remedy No phones are ringing on incoming calls The Mute function is activated from an external device connected to the 1 0 interface of the terminal If the Mute function should not be activated deactivate it from the external device A LAN connection cannot be established The cable is not properly connected Connect the cable The cable type or connector type is not correct For information on the correct type of connector and cable refer to the installation manual Troubleshooting guide 133 D T fa lt Nn A 2 S 2 ke Chapter 5 Troubleshooting Problem Possible Cause Remedy An IP handset The cable is not Connect the cable connection properly cannot be connected established You have Remove the cable and connect to connected to the one of the LAN connectors in ISDN interface stead There is no power Check that the input voltage is PoE
109. relevant location Introduction 51 Chapter 4 Using the web interface Entering the SIM PIN in the web interface 52 If a computer is connected when you start up the terminal you can access the web interface and enter the SIM PIN here Until you enter the PIN you can only upload software Access to all other parts of the web interface requires a PIN Thrane amp Thrane SIGNAL 0000000 Please enter PIN DASHBOARD PIN oK ADMINISTRATION Type in the PIN and click OK If you enter a wrong PIN 3 times you are asked for a PUK PIN Unblocking Key For further information see Wrong PIN on page 23 If the PIN has already been entered in the terminal or the PIN is disabled the web interface goes directly to the Dashboard at start up When the correct PIN is entered the web interface opens the Dashboard and is ready for use K Some parts of the web interface may be greyed out if the user permissions are limited For information on how to set up user permissions see Setting up user permissions on page 122 Entering the SIM PIN in the web interface Chapter 4 Using the web interface The Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna Thrane amp Thrane SIGNAL 000000 DASHBOARD PROPERTIES SESSIONS TOTAL PHONE BOOK Airtime provider Thrane amp Thrane Standard voice inbound 00 19 0
110. rfaces where the Common setting is selected Do as follows 1 Select SETTINGS gt Common Thrane amp Thrane SIGNAL 0000000 COMMON INTERFACE SETTINGS DASHBOARD APN PHONE BOOK Ce MESSAGES SIM default CALLS C Network assigned SETTINGS User defined LAN PROFILES Phone Fax Buffering on streaming profiles Enabled Disabled LEDRI Apply Cancel Common v v T D amp 2 D Ss v t S Nn Call forward Call barring Call waiting Line identification Closed user group Upload 2 Select the APN You have the following options SIM default The APN is taken from the SIM card This is the recommended option unless you have special requirements e Network assigned The APN is assigned from the network Setting up the interfaces 83 Chapter 4 Using the web interface e User defined Type in the APN APNs are provided from the Airtime Provider 3 At Buffering on Streaming profiles select Enabled or Disabled 4 Click Apply How to use the common APN When you configure your individual interface select Common to use the setting from this page Where Common is selected in the individual interface settings the setting will automatically be updated when the Common APN is changed Setting up call services Overview Note The terminal must be registered on the BGAN network before you can set up the call services in the web interface
111. rities so that your connection automatically switches to Streaming e g when you have a video conference v v J z Z oS 2 D v te D S Nn Administration 119 Chapter 4 Using the web interface Defining filters for the Traffic Flow Template To define the filters used in the Traffic flow template do as follows 1 From the left navigation pane select ADMINISTRATION gt Traffic flow filters Thrane amp Thrane SIGNAL OO00000 Eval Dest Source Type p DASHBOARD Prec Profile Source Address Subnet Mask Prot No Port Port of z Index Range Range Service C PHONE BOOK MESSAGES O Standard 169 170 230 1 169 170 0 0 12 8690to8700 7600 to 7610 3 4 Edit Delete ee New entry SETTINGS ADMINISTRATION Call charges Log handling Profiles Traffic flow filters SIM Lock User permissions HELPDESK fa PTT _ internet 2 Click the link New entry Thrane amp Thrane SIGNAL 0000000 ENTER ALUES FOR NEW FILTER DASHBOARD Eval Prec Index 1 E PHONE BOOK Profile Standard S Source Address CALLS Subnet Mask H J SETTINGS Prot No ADMINISTRATION Dest Port Range To Call charges Source Port Range To Log handling Type of Service C Profiles Type of Service Mask m Traffic flow filters coma SIM Lock User permissions HELPDESK SITE MAP ome iar 120 Administration Chapter 4 Using the web interface 3 Type in an Evaluati
112. s D a Nn Using the phone book 59 Chapter 4 Using the web interface Editing phone book entries Adding a new entry To add a new entry do as follows 1 Inthe phone book locate the empty entry number where you want to add the new phone number and click New 2 Type in the name and phone number of the new entry and click Save entry The new name and number are now listed at the specified entry number in the phone book Modifying an entry in the phone book To modify an entry do as follows 1 Inthe phone book click Edit next to the entry you want to modify 2 Modify the name or number as wanted and click Save entry The name and or number in the selected entry is now replaced with the new information Deleting an entry in the phone book To delete an entry click Delete next to the entry you want to delete Deleting all entries in the phone book To delete all the entries in the phone book click Delete all entries in phone book at the bottom of the PHONE BOOK page 60 Using the phone book Chapter 4 Using the web interface Viewing and editing the mobile numbers To view the mobile numbers To view the mobile numbers of the terminal select Phone book gt Mobile numbers from the left navigation pane The mobile numbers are the phone numbers to use when making a call to the terminal Note that these numbers are only shown if they are available on your SIM card Thrane amp Thrane
113. s and data sessions see the next section To export the entire call log to a file do as follows 1 In the CALLS page click the link Export total Call Log to file 2 Browse to the location where you want to save the log 3 Click OK v v J z Z 2 D v te Ss D Nn Using the Call log 63 Chapter 4 Using the web interface Viewing the lists of calls To see information on outgoing received or missed calls or data sessions select one of the following lists from the left navigation pane in the CALLS page e Outgoing calls shows the start time receiving end phone number duration type Standard or 3 1 kHz Audio and estimated charge of each outgoing call e Received calls shows the start time calling phone number duration and type Standard or 3 1 kHz Audio of each incoming call e Missed calls shows the start time calling phone number and type Standard or 3 1 kHz Audio of each incoming call that was not received e Standard data sessions shows the start time bytes in bytes out and estimated charge of each Standard data session e Streaming data sessions shows the start time duration type Streaming 32 64 128 or 256 kbps and estimated charge of each Streaming data session Date and time is UTC time received from the satellite For information on the available types of service see The BGAN services on page 13 Note The estimated charge is based on your entries
114. sages ssccccsssscecesececesseeecessssecesseseceesneeeeeesseceees 139 Logging of event ccccescssecssesssesessssssessseeseseenecess 140 Diagnostic report assisseiteccecessedtsdeeseceeesdonceccteasesseeatesleleaceve sen 140 EVGIt LOG svcsseviaweveensbecdsscandsvebes Sextusshestendsacbostawseustestenssessaes 140 Reset DUttOn ririri imnoa 141 How to access the Reset button sccesscecsseecseceeseecesneceees 141 Function of the Reset button ssessssesessssessesreseresresersssesesre 142 Conformity cccesscesssssessssscesecsssscessseseseessecesesnsensees 143 SAILOR 500 FleetBroadband sescseceesssesesseseseeseeeeees 143 SAILOR 250 FleetBroadband 0 eeeesscsessseeeessseeseeseeeeees 145 E EE A AE EE 147 AERATION ETAT ETA 151 xiii Table of Contents XIV Chapter 1 Introduction iS e e gzj e 5 e Welcome Congratulations on the purchase of your SAILOR FleetBroadband system SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband are maritime broadband systems providing simultaneous high speed data and voice communication via satellite through the Broadband Global Area Network BGAN Chapter 1 Introduction Applications include Internet browsing E mail Phone and fax services Large file transfers Video conferencing and Streaming VPN Virtual Private Network access to corporate servers In this chapter This chapter introduces t
115. set code Please report the serial number and IMEI number of the terminal 2 Click the link Forgot administrator password at the bottom of the ADMINISTRATOR LOGON page see the previous section Thrane amp Thrane SIGNAL 0000000 RESET ADMINISTRATOR PASSWORD DASHBOARD Reset code PHONE BOOK Reset Cancel MESSAGES CALLS SETTINGS ADMINISTRATION HELPDESK SITE MAP El Done C T TT B memet 4 3 Type in the reset code obtained from your supplier and click Reset 4 Type in the user name Admin and the default password 1234 5 Click Logon For information on how to change the password see the next section Changing the administrator password 110 Administration Chapter 4 Using the web interface Changing the administrator password Do as follows 1 After entering the Administrator user name and password in the ADMINISTRATION page locate the section Change administrator logon Thrane amp Thrane Please remember to log off after use DASHBOARD Change administrator logon PHONE BOOK User name MESSAGES New password CALLS Retype new password SETTINGS Change ADMINISTRATION Configuration Call charges Save configuration to file Save Log handling Load configuration from file Browse Load proies Administrator logoff Traffic flow filters Logoff SIM Lock User permissions v v fs D 2 D v S Nn
116. sification NETWORK DEVICES Network user groups IP address MAC address Device Name Phone Fax 192 168 0 2 00 18 F8 09 BD D4 device 0 Add sabred efi09 device 1 TEON 192 168 11 1 11 ab cd ef 09 01 Add 192 168 11 2 11 ab cd ef 09 02 device 2 Add Common 192 168 11 3 11 ab cd ef 09 03 device 3 Add Upload 192 168 11 4 11 ab cd ef 09 04 device 4 Add Satellite selection 4 192 168 11 5 11 ab cd ef 09 05 device 5 Add ADMINISTRATION p 192 168 11 6 11 ab cd ef 09 06 device 6 Add HELPDESK 192 168 11 7 11 ab cd ef 09 07 device 7 Add ZUENAK 192 168 11 8 11 ab cd ef 09 08 device 8 Add 3 Click Add next to a network device you want to use or type in the MAC address and IP address manually at the top of the page Note 4 If you leave a field empty it is the same as a wild card and it will be shown as an Asterisk in the Network classification table 4 Select the LAN port and Network user group you want to associate with the device User groups are created and defined in the Network user group page See Setting up the network user groups on page 92 5 Click Apply Your changes now appear in the Network classification table 98 Managing LAN network users Chapter 4 Using the web interface Removing an entry in the Network classification table In the Network classification table click Delete next to the entry you want to delete Changing the priority in the Network classification table The entries in the Network classific
117. stered on the BGAN network This normally requires that you enter a SIM PIN For further information see Entering the SIM PIN on page 21 and Connecting to the BGAN network on page 24 To switch off the terminal tip the Power switch back It takes 5 to 10 seconds to power down the terminal 18 Getting started with the terminal Chapter 2 Getting started Connecting the IP handset Power supply The Thrane amp Thrane IP handset is power supplied from the LAN interface using Power over Ethernet D 6 Nn er T E wv Oo Starting up the IP handset The following procedure is for the Thrane amp Thrane IP handset The procedure may be different for another type of IP handset Do as follows 1 Connect the Thrane amp Thrane IP handset to one of the LAN PoE connectors on the terminal as described in the user manual for the handset The terminal automatically assigns a SIP profile to the handset and the handset starts up automatically 2 Ifthe PIN has not been entered in the terminal you can enter the PIN from the IP handset from the BGAN menu of the handset You cannot connect to the terminal until the PIN is entered To enter the PIN enter the BGAN menu type in the Administrator user name and password followed by the PIN for the terminal For further information on the IP handset refer to the user manual for the handset Connecting the IP handset 19 Chapter 2 Getting started Making the f
118. t SIM card and start up the unit It also contains a short guide to making the first call e Operating the system explains how to use the system Using the web interface explains how to use the built in web interface of the terminal and describes the available menus and settings including advanced setup of interfaces e Troubleshooting contains a short troubleshooting guide and explains how to update software It also describes the functions of the light indicators and the Reset button and gives information on where to get further help if needed This manual may not always reflect the latest software functionality of your transceiver To obtain the latest version of the manual please enter the Thrane amp Thrane Extranet and download the latest version or acquire it from your distributor Related documents The below list shows the documents related to this manual and to the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband systems Title and description poaiment number SAILOR 500 FleetBroadband TT 98 125646 SAILOR 250 FleetBroadband Installation Manual Explains how to install the SAILOR FleetBroadband terminal the SAILOR 500 FleetBroadband antenna and the SAILOR 250 FleetBroadband antenna SAILOR 500 250 FleetBroadband Quick Guide TT98 125647 A short guide to the most important functions of the SAILOR FleetBroadband systems Thrane amp Thrane IP Handset User Manual TT98 126059 Explains
119. t button on the terminal has the following functions Action Function With the terminal The terminal IP address and IP netmask are running press the temporarily set to the default value default IP Reset button address 192 168 0 1 normally With this function even if the IP address has been changed and you do not remember the new IP address you can still access the web interface and see your current configuration The default value is not saved in the configuration but is only valid until next reboot With the terminal The terminal restores factory settings and reboots the running press system and hold the Reset button for 30 seconds until the Power indicator on the terminal is flashing orange While the terminal For service use only is booting press The bootloader initiates software upload and hold the Reset button 142 Reset button Chapter 5 Troubleshooting Conformity SAILOR 500 FleetBroadband CE R amp TTE The SAILOR 500 FleetBroadband is CE certified R amp TTE directive as stated in Declaration of Conformity with R amp TTE Directive enclosed in electronic copy on the next page a i Nn w re 3 2 Conformity 143 Chapter 5 Troubleshooting REPLACE THIS PAGE IN THE PDF FILE WITH THE DECLARATION OF CONFORMITY FOR SAILOR 500 144 Conformity Chapter 5 Troubleshooting SAILOR 250 FleetBroadband CE R amp TTE At the ti
120. t remove equipment covers Component replacement and internal adjustment must be made by qualified maintenance personnel Do not replace components with the power cable connected Under certain conditions dangerous voltages may exist even with the power cable removed To avoid injuries always disconnect power and discharge circuits before touching them Failure to comply with the rules listed above will void the warranty About the manual Intended readers This manual is a user manual for the SAILOR 500 FleetBroadband system and the SAILOR 250 FleetBroadband system The readers of the manual include anyone who is using or intends to use one of these two systems No specific skills are required to operate the SAILOR FleetBroadband system However it is important that you observe all safety requirements listed in the beginning of this manual and operate the system according to the guidelines in this manual Manual overview vi Note that this manual does not cover installation nor does it cover how to use the IP handset that comes with the system For information on installation refer to the installation manual and for information on the IP handset refer to the user manual for the IP handset Part numbers for both manuals are listed in the next section This manual has the following chapters Introduction contains an overview of the BGAN services and a brief description of the system Getting started explains how to inser
121. the Antenna and Terminal indicators in the LED panel on the terminal both light steady green you are ready to make or receive the first call The following sections provide a short guide to making calls For more detailed information see Making or receiving a phone call on page 34 Making a call from the terminal To make a call from a phone or handset connected to the terminal dial 00 lt country code gt lt phone number gt followed by or off hook key on analog phones and ISDN phones off hook key on IP handsets Example To call Thrane amp Thrane in Denmark 45 39558800 from an analog phone dial 00 45 39558800 Making a call to the terminal ct By default all handsets connected to the terminal will ring on incoming calls If you have connected a fax set the incoming call type on that Phone Fax interface to 3 1 kHz Audio to avoid that the fax rings and answers an incoming Standard call For further information see Selecting the call type on page 31 To make a call to a phone connected to the terminal dial 870 lt Mobile number gt e is the prefix used in front of the country code for international calls This is 00 when calling from most countries in Europe and from many other countries Mobile number The mobile number of the terminal you are calling Making the first call 25 D 6 Nn er T E wv Oo Chapter 2 Getting started Example If you are calling from Denmark and the mo
122. the features and functions of the Thrane amp Thrane IP handset The IP handset works as a standard IP handset but also serves as a user interface for the SAILOR FleetBroadband systems vii Typography viii In this manual typography is used as indicated below Bold is used for the following purposes e To emphasize words Example Do not touch the antenna e To indicate what the user should select in the user interface Example Select Settings gt LAN Italic is used to emphasize the paragraph title in cross references Example For further information see Connecting Cables on page COURIER is used to indicate low level commands such as AT commands Example In your terminal program type ATD Chapter 1 Chapter 2 Table of Contents Safety summary ccccscessesecesscssesceseessesseseesseeaseesseeees iii About the manual 0 ccccccccccceessecessssesssseseessseeeesees vi Introduction WelCOMG ensien a an 1 In this chapter ssc cccsccssccseesessvendsscansessasecyssessestconsoscaatssnavesen 2 Main units eeeeeeeeeeeeeeeeeeeesesreeserrsreeserssreseersreeserssresseesree 3 SAILOR 500 FleetBroadband SAILOR 250 FleetBroadband 3 Units OVOrViGW ccccccccccccecccccscescsccsssessacesscssascsesssnessenssaeseenes 3 SAILOR FleetBroadband antennas sscccccsssecceceesseecceeseeeees 4 SAILOR FleetBroadband terminal ccccccccccscccssescess
123. wing on the next page On the SAILOR 250 FleetBroadband the minimum safety distance on the focal line to the antenna panel is 0 6 m based ona radiation level of 10 W m The radiation level is 100 W m at a distance of 0 2 m from the antenna panel Refer to the drawing on the next page iii LULL EI MICROWAVE RADIATION No personnel within safety distance D ne EA Safety distance SAILOR 500 1 3 m 10 W m Wy 0 4 m 100 Wim2 SAILOR 250 yy 0 6 m 10 W m 0 2 m 100 W m KA h 25 for SAILOR 500 60 for SAILOR 250 Distance to other equipment Do not move the antenna closer to radars than the minimum safe distance specified in the installation manual it may cause damage to the antenna Equipment must be installed with a minimum safe distance to magnetic steering compass of at least 1 25 m Service User access to the interior of the terminal is prohibited Only a technician authorized by Thrane amp Thrane A S may perform service failure to comply with this rule will void the warranty Access to the interior of the antenna is allowed but only for replacement of certain modules as described in the Installation manual General service may only be performed by a technician authorized by Thrane amp Thrane A S Do not service or adjust alone Do not attempt internal service or adjustments unless another person capable of rendering first aid resuscitation is present Grounding cables and connections To m
124. x machine 37 Chapter 3 Operating the system Handling waiting calls Note 4 The phone must have an R key to be able to use these functions During a call if a second party attempts to make contact with you you may hear a Call Waiting indication The Call Waiting indication is two beeps and a pause of 3 seconds then two beeps again etc If no action is taken the waiting callis released after a time out period In the web interface you can enable or disable the call waiting indication For further information see Call waiting on page 87 When you receive a Call Waiting indication you have the following options If you want to Do as follows Clear the current call PressR 1 within the time out period and accept the waiting call Hold the current call PressR 2 within the time out period and accept the waiting call Ignore the waiting call Take no action Reject the waiting call PressR O within the time out period K The BGAN system only supports one external call at a time 38 Using a phone or fax machine Holding a call Chapter 3 Operating the system Note 4 The phone must have an R key to be able to use these functions During a call you may place the initial call on hold while another callis made If you want to Do as follows Place a call on hold PressR 2 Place the existing call on hold and establish a new call Press R and dial th

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