to the Simulation Manual
Contents
1. Changing the way people think and behave in organisations is not a simple task and often requires a combination of different tactics to be used at the right time with the right people This simulation will make it possible for you to experiment with the implementation of different change management initiatives but it will be your task to decide when and with whom to implement a given tactic First of all before plunging into your first decision we advise you to Li try to understand the context in which you are going to work Remember that you have been sent by HO Initially you don t know them and they don t know you 2 review the different iniatives you will be able to launch to change people attitudes 3 develop a general strategy which will guide you through the project top down bottom up etc and write it down ed Goad luck oe Back to the Action 6 N T q a 4 OO Changing the way people think and behave in organisations is not a simple task and often requires a combination of different tactics to be used at the right time with the right people This simulation will make it possible for you to experiment with the implementation of different change management initiatives but it will be your task to decide when and with whom to implement a given tactic First of all before plunging into your first decision we advise you to 1 try to understand the context in which you are going2. These groups will not change and the lists will remain available throughout the simulation AlphaLabs 2008
3. Save Session Report button on the right hand side of the Score screen The report allows you to get details about the session including the date of running number of adopters number of initiatives and the time spent to implement these initiatives and of course the key points of the adopted strategy and also the content of do and dont s learning points Beside you will also get all the information on the adoption stage of each person as well as the feedback for each implemented initiative 5 11 EIS Simulation Credits Screen EIS Simulation 75 EIS Simulation Credits The EIS Simulation is a multimedia management simulation addressing the challenge of Change Management IT Innovation and People Management in organisations The EIS Simulation is based on experiences with the introduction of different types of IT systems in organisations as well as research into Organisational Development and Change Management Entrepreneurship Organizational Behaviour Modeling Decision and Learning Technologies tis a multimedia experiential learning tool that adresses the challenge of succesfully implementing significant change transformation and innovation projects impacting and transforming the way organizations and people operate and evalye tis also an ongoing project and a learning community of researchers friends professors consultants experts and notso experts worldwide plus a large number of users players and all those who work
4. Strategy should include considerations related to gt the for diffusing EIS at Teleswitches e g i t i gt and that you might want to set to structure your progress towards during the 6 months gt or combination of interventions you might favor compare with the available interventions list gt any you believe you should consider during your actions gt as well as to guarantee a successful intervention A total of 15 minutes maximum should be allocated to the discussion of the implementation strategy to adopt aiming at reaching a good consensus as different team members might have initially pretty different views on how to best proceed in such a situation and at concluding by on this screen Remember that you can come back any time to your strategy and extendirevise it if necessary Click anywhere to close this message Page 8 AlphaLabs 2008 5 0 EIS Simulation Sample Screens amp Navigation 5 1 Control Panel EIS Simulation 2 75 Interested Tring dopter iS Ann Finkelbaum Cynthia Jones Donald Pierce Ernest Stone Frank Scotti George Glenn Hillary Ross van Skull Jean Bonnain ken Lee Linda Dubois Mel Schmidt Nick Meyer Omar Schal Fam Kahn auentin Ryan Fob Boss Silvia Linn Tina Fein rs Doci Victoria Strong RES Vilma Long f xavier Ras ii i Interested Trying Adopter On the left hand side of the screen you will see displayed the list of the managers you are trying to c
5. on the continuous improvement ofthe administration and distribution of this software Your feedback is welcome Send any insights suggestions or questions directly to Albert A ANGEHRN Professorial formation Technology and Erieorereurshio Centre for Advanced Learning Technologies CAL INSEAD The European Arstitvie of Business Administration Sd de Corsiance F 97300 Fontainebleau France For more information on the ElS Simulation who uses it and how visitthe website at WWW CalLinseadedieis The ElS Simulation is disributed by AlphaLabs France Information can be requested via email at iInfodalpha simulations com This screen provides information about the simulation and those who have contributed to its design development and continuous updating It is displayed if you click on the EIS Simulation button located on the bottom left hand corner of every screen Page 16 AlphaLabs 2008 5 12 EIS Simulation Print The PRINT button allows the printing of any page in the Simulation e g the SCORE page In case you print directly on a transparency you will have to insert the transparency in the printer and choose the appropriate printing options General Setup Features Imaging Preferences Select Printer ae Add Printer ALT on HP DeskJet RESO an RESD on TOPRAZE 1220 Printer TOPAZE TOP AZE F Status Ready Print to file Location 3 c Find Printer omment Page Rang
6. to work Remember that you have been sent by HQ Initially you don t know them and they don t know you 2 review the different iniatives you will be able to launch to change people attitudes 3 develop a general strategy which will guide you through the project top down bottom up etc and write it down Good luck To leave the Mission screen click on the Back to the Action button Page 6 AlphaLabs 2008 3 0 The Teleswitches Management Team Structure OrgChart EIS Simulation 75 OrgChart Eart Bell Cynthia Jones Ext Fin Controller Pers Assistant George Glenn Hillary Ross Frank Scotti Donald Pierce Ernest Stone Dir Human Res Dir Finance Dir Design Dir wanutactunng Dir Customer Rel s Omar Schal Pam Kahn Quentin Ryan Dp artes cea Laboratory igr Product Des igr kg Design higr Move the cursor over a name to see van Skull Jean Bonnain Ken Lee their pictures Europe Factory igr U S Factory tigr Pcia Pac Factory higr Victoria Strong Wilma Long xavier Ras name to see Treasury fvigr Purchasing hyigr Legal Affairs igr the profile inda Duboi Mel Schmidt Nick Meyer i ic Relni Sales amp wktg higr Quality Migr Rob Boss Sia Linn Tina Fein Urs Dodd Training igr Comp amp Ben higr Org l Eff tigr Logistics igr Tring Adopter elite TE z is Interested Back to the Action The above screen Org Chart shows what is displayed if you click on the Org Chart butt
7. E MEETING Scotti Wan Skull STAFF MEETING DISCUSSION Jean Bonnain PERSONAL PROFILE E ken Lee FACE TO FACE MEETING Fein Linda Dubois i INTERNAL MAGAZINE F5 hel Schmidt FACE TO FACE MEETING Jones o WORKSHOP Ross ag Nick Meyer 3 PERSONAL PROFILE Omar Schal 3 FI Seon TS MAT f Pam Kahn 4 Quentin Ryan f Rob Boss Silvia Linn Tina Fein j noue History Details T Victoria Strong Wilma Long TZ xavier Ras 1 2 3 4 5 6 F 8 9 Mission Print EIS Simulation Puna re Interested F Trying Adopter em E Click on Track Record at any point during the simulation and you will see a summary of your initiatives to date that you can scroll through For a detailed history of your Initiatives Decision Initiative Rationale Outcome ie the immediate feedback and No of Adopters to date click on History Details and scroll through your results Page 14 AlphaLabs 2008 5 9 Score EIS Simulation 75 Initiatives Track Record Control Panel b A Org Chart F i A Take Decision People amp Progress Org Networks a a nha a Ae Our Strat Adopters 22 max Points 243 max 243 seein 208 E ELE Se rs This shows the score sheet that is displayed if you click the Score button located on the bottom middle of the screen You may click on this at any time to see how you are progressing and you can return to the simulation by
8. EREST TRIAL and finally ADOPTION of this Innovation Your and your team s personal objective is to get as Many adopters as possible This is the way your performance will be evaluated by HO at the end of the amp months Attention Bart Bell the Financial Controller and fey Cynthia Jones the CEO s Personal Assistant are 9 a Back to the Action In Summary your challenge is to persuade the CEO of Teleswitches Ann Finkelbaum and her top management team to finally adopt the EIS and harmonize their processes and systems to the ones of the whole corporation The HQ has given you up to 6 months 120 days for this project During this time you will be able to Gather information about the management team of the company Implement different change management initiatives Continuously monitor your progress in helping the 24 members of the management team to move through the phases of AWARENESS INTEREST TRIAL and finally ADOPTION of this innovation Your and your team s personal objective is to get aS many adopters as possible This is the way your performance will be evaluated by HQ at the end of the 6 months Attention Bart Bell the Financial Controller and Cynthia Jones the CEO s Personal Assistant are not supposed to adopt and use the EIS Hence the maximum number of adopters you can reach is 22 Page 5 AlphaLabs 2008 EIS Simulation 75 Your MISSION the challenge you have been set
9. Hillary Ross Dir Finance 9 as responsible for the cost The left hand side of the above screen shows an example of the personal profile which can be accessed by clicking on the i bubble to the left of the person s name or clicking on their name from the Org Chart screen You can also switch quickly between Personal Profiles by clicking on the arrows on either side of the person s image Access to this information is dependent on the initiatives you have taken Click the Control Panel button on the top left of the screen to return to the list of all managers 5 3 Status EIS Simulation 2 75 c Take Decision i Control Panel X People amp Progress Our Strategy Ann Finkelbaum Bart Bell f Cynthia Jones Donald Pierce f Ernest Stone Frank Scotti George Glenn Hillary Ross Ivan Skull Jean Bonnain Peg Mick Meyer f Omar Schal f Pam Kahn f Quentin Ryan Rob Boss Silvia Linn Tina Fein Victoria Strong Vilma Long 3 iS Xavier Ras Mission Print The right hand side of the above screen shows a status on what you know about a person This can be accessed by placing the cursor on the left of the person s name without clicking The color reflects the current adoption stage Page 10 AlphaLabs 2008 5 4 Initiatives EIS Simulation 75 Control Panel Org Chart ts People amp Progress _ or
10. The EIS Simulation The Change IT Innovation and People Management Challenge User Manual 1 0 Introduction 2 0 Your Mission during the EIS Simulation 3 0 The Teleswitches Management Team Structure 4 0 EIS Simulation Getting Started 5 0 EIS Simulation Sample Screens amp Navigation 6 0 EIS Simulation Stopping amp Saving Sessions Appendix A Cross Reference for Key Navigation Buttons Appendix B Initiatives Detailed Descriptions AlphaLabs 2008 The EIS Simulation The Change IT Innovation and People Management Challenge 1 0 Introduction In the EIS Simulation you will be challenged to introduce an innovation in a subsidiary Teleswitches Ltd of the EuroComm Corporation Your mission as formulated by EuroComm Headquarters is to spend the next 6 months trying to convince the Teleswitches top management team to adopt an Executive Information System EIS which will increase consistency transparency and performance corporate wide As displayed in the enclosed screens of the simulation you will be able to choose among many different initiatives to meet your goal In some cases you may gather information on the managers for example who drinks coffee with whom etc In other cases you may take direct action to try to convince the managers and thus influence their willingness to adopt the proposed innovation Each time you implement an initiative you will receive feedback about the impa
11. adopting the corporate EIS system EuroComm your company is a global corporation which over the last 10 years grew and expanded tremendously through entering new markets and through the acquisition of companies like Teleswitches which joined the group almost 2 years ago Telesvwitches is the most successful acquisition of EuroCoamm bis considered by everybody as the cash cow of the whole group and is run proudly and independently by Ann Finkelbaum the CEQ and her management team EIS is the name of the intranet based information and reporting system EuroComm has deployed to You and your team have just been appointed by the corporate HQ of EuroComm a large multi national company to a challenging change management mission Over the next 6 months you will be operating at Teleswitches a recently acquired company Your objective there is to persuade a successful but very independent minded top management team to harmonize their information cost accounting and reporting processes to the ones of the whole group by adopting the corporate EIS system EuroComm your company is a global corporation which over the last 10 years grew and expanded tremendously through entering new markets and through the acquisition of companies like Teleswitches which joined the group almost 2 years ago Teleswitches is the most successful acquisition of EuroComm It is considered by everybody as the cash cow of the whole group and is run
12. adquarters Innovations like EIS need to be adopted by everybody in order to really increase overall performance as otherwise information cannot be consolidated appropriately at the top For Teleaswitches adopting the corporate EIS represents a significant change and departure from the systems and processes they had deployed and used successfully before being acquired by EuroComm 4t the time of the acquisition Ann Finkelbaum indicated lots of Ee enthusiasm for integrating all the processes of cee Back to ihe Action As you might know systems like EIS provide managers of large companies with the information they need to perform faster and better At the same time they change the internal reporting system introducing the transparency necessary to aggregate data corporate wide and allow top managers to answer questions like How are we performing in this region Which department or sales office is less efficient Which know how and best practice should be exchanged or transferred among business units etc The fact that Teleswitches has not adopted the EIS system yet is extremely disturbing for Headquarters Innovations like EIS need to be adopted by everybody in order to really increase overall performance as otherwise information cannot be consolidated appropriately at the top For Teleswitches adopting the corporate EIS represents a significant change and departure from the systems and processes they had deployed an
13. arby business school on the potential benefits of an EIS and how to actually use such a system 5 days NOTE You do not attend the programme but it takes a considerable amount of your time to plan it DIRECTORS MEETING Organise a special interdepartmental meeting in the main conference room with all the five directors and the CEO to share and discuss thoughts and plans for the EIS project 3 days NOTE Directors are informed that they can also bring along Managers from their department Page 19 APPENDIX B WORKSHOP Help one of the top managers to organise and lead a demonstration and discussion session on EIS for all the top managers interested in the topic 5 days NOTE This will provide the opportunity for the workshop leader to share and gather views and experiences on EIS FACE TO FACE MEETING Fix a meeting with one of the top managers in order to persuade him her that the EIS would make sense to implement 1 day NOTE The meeting will take place in the manager s office COFFEE BREAK Spend some time at the company bar in order to see which groups of top managers meet regularly for a coffee 3 days NOTE These groups will not change and the list will remain available throughout the simulation MEMORANDUM Write and send to any five of the top managers a brief memo on how some of the specific features of the EIS will improve transparency of information flows in the company 1 day NOTE This is distribute
14. clicking on the buttons at the top of the screen The thin blue line on the graph the top one indicates the cumulative positive attitude ie the red bars you have succeeded in gathering As you can see in the example in the screen above the cumulative positive attitude can decrease too during the project depending on your initiatives and other events that can happen during the 6 months implementation period The thick red line the bottom line indicates the cumulative number of managers you have convinced to adopt Once someone has adopted they cannot move back through the adoption process The numeric scores the number of Days per Adopter Elapsed Time of Adopters and of Decisions of Attitude Points are on the top left of the screen Page 15 AlphaLabs 2008 5 10 EIS Simulation Save Session Report CL sly S0SSfon DATA ar a Siawlation Licence alpha labs a F Timeptamp ELLO z pu foal Time lapied L hours 52 mimes 75 seconds Sieg laticon Tine Elapaed S1 dayi pure Tait tat tiwag Humber of aetitude Pointa 65 Cout of max 2455 a De b out of mir f2 tore bo 2 TEAM ff STRATEGY amp REFLECTION POINTS ur Ch AERTS Teas Teas nase senbers fF O 0 O The key polnts of our strategy art a Q a 9 sees 9 azma r DOE 2 a 4 Ha You may save your session s report at any time during the simulation by clicking on the
15. cover which top managers are on the company s three main task forces 1 day NOTE These membership lists will not change and will remain available throughout the simulation INTERNAL MAGAZINE Ask the editor of the internal magazine to include a short article you write on the advantages that Executive Information Systems can bring to managers 3 days NOTE This magazine is distributed to all of the top management team The article is about the generic advantages of EIS and does not include any company specific information DIRECTIVE Try to convince the CEO to send out a directive to everyone on the top management team insisting that they start using the EIS in two weeks time 7 days NOTE You spend several days writing a draft of this directive to give to the CEO COVERT LOBBYING Without the formal approval of the Directors concerned suggest to a group of selected Managers that they meet the CEO to lobby for the implementation of the EIS 8 days NOTE This initiative assumes that you have identified the appropriate Managers to approach and does not require you to specify them ELECTRONIC MAIL Send a brief electronic mail to everyone on the top management team explaining your ideas on why an EIS makes sense for them 1 day NOTE All of the top managers have an individual E mail account MANAGEMENT TRAINING For five members of the top management team organise a week long residential training programme at a ne
16. ct of your decision immediately The objective is to get as many adopters as possible in the shortest time The following screens illustrate in more detail the purpose and the main elements of the EIS Simulation and explain the navigation of the screens should you have any difficulty Start by reading the Mission Section 2 to better understand the context in which you and your team will operate The rest of the manual Section 3 6 just explains in more detail the user interface of the software you will be using during your mission Page 2 AlphaLabs 2008 2 0 Your Mission during the EIS Simulation First review your mission by clicking on the Mission button in the upper right oval box of the screen You will then access the Mission screen which has 4 buttons called The Context An EIS Your Challenge and How to go about it The information you will access is shown in the following four screens Your MISSION the challenge you have been se You and your team have just been appointed by the corporate HO of EuraComm a large multi national company to a challenging change Management mission Over the next 6 months you will be operating at Teleswitches a recently acquired company Your objective there is to persuade a successful but very Independent minded top management team to harmonize their information cost accounting and reporting processes to the ones of the whole group by
17. d for any other details you need to provide ie Names of people involved This can be chosen either by clicking on the name of the person on the Control Panel left hand side of screen or clicking on the box and selecting the manager s from the drop down menu of names If you make a mistake in choosing the initiative or name or click on the box with the wrong details in it select Don t Do It instead of Implement the Decision at the bottom of the screen For each decision you should complete the Your rationale for this decision box Finally click on Implement the Decision You will receive immediate feedback on your chosen initiative You will receive a summary of the outcome a positive or negative indication of any attitude changes of the managers involved and maybe not involved and the clock will continue ticking off along the bottom of the screen against the 6 months for the time taken to implement the initiative Page 12 AlphaLabs 2008 5 6 Org Networks button Forces in ma company They ace Ma Strategy Task Force in red he Policy Committee in blue and the Gpecial Events Tearn in green Click on Org Networks and you can access information regarding the managers who has coffee with whom Coffee who socialises with whom Social and who is on which task force with whom Task Forces Access to this information is dependent on the various initiatives y
18. d in the company internal mail system PILOT TEST Try to get commitment from one of the top managers by asking him her to organise a two week long pilot test of the EIS in his her department using current company data 4 days NOTE This will involve setting up the EIS on all the department s computers and providing users with the appropriate training STAFF MEETING DISCUSSION Develop a slide show on the EIS and present it during the regular weekly top managers staff meeting 5 days NOTE The presentation includes potential applications of the EIS within the different departments All members of top management are in principle expected to attend these meetings QUESTIONNAIRE Write and distribute to all the top managers a questionnaire aimed at assessing their current level of interest in becoming regular EIS users 2 days NOTE The main objective of using this questionnaire is to demonstrate your approach to the project rather than gathering additional information EXTERNAL SPEAKER Organise a speaker event in which Professor Tom Petersen an expert on Executive Information Systems will deliver an address entitled EIS Liberating Information in the Organisation 5 days NETWORKS Spend some time observing or finding out which top managers go together regularly to the company health club who is involved in the local charity campaign and who is looking informally at environmental issues together 5 days NOTE
19. d used successfully before being acquired by EuroComm At the time of the acquisition Ann Finkelbaum indicated lots of enthusiasm for integrating all the processes of her company to the ones of the group but since then Teleswitches did not change a lot its way of operating In particular all the attempts of HQ to introduce the EIS system at Teleswitches have failed until now Sending information about the advantages of EIS and news about its successful adoption in other subsidiaries didn t help Ann Finkelbaum seemed simply too busy running her successful company to have time for introducing such a new system The excuses she presented lack of time and resources other priorities etc have thus Slowed down and hindered the efficient roll out of EIS corporate wide Page 4 AlphaLabs 2008 EIS Simulation 75 Your MISSION the challenge you have been set In summary your challange is to persuade the CEO of Teleswitches Ann Finkelbaum and her top management team to finally adopt the EIS and harmonize their processes and systems to the ones of the whole corporation The HO has given you Up to 6 months 120 days for this project During this time you will be able to Gather information about the management team of the company Implement different change management Initiatives t Continuously monitor your progress in helping the 24 members of the management team to move through the phases of AWARENESS INT
20. e te All Number of copies f Selection gt Curent Page Pages I Collate neo neo 6 0 EIS Simulation Stopping amp Saving Sessions 6 1 Stopping amp Restarting This Version of the EIS Simulation allows you to stop a session anytime you want and resume it at a later stage To stop the session just quit the simulation software by selecting The current session will be automatically saved in the file EIS Mission eis To restart a session just select d SEL Bs F232 which will appear automatically on the Main TN the next time you pail enter the simulation software 6 2 Automatic Saving before Quitting a Session This Version of the EIS Simulation automatically saves a copy of the session every time you quit the simulation software in addition to producing the Report in editable form Hence the latest state of the session is always stored in the file EISMission eis and can be reloaded You can always restart your session from the point you left it by selecting OMINIE rO 1 8ORPSS after restarting Page 17 AlphaLabs 2008 APPENDIX A Cross Reference for Key Navigation Buttons at Top of Screen Control Panel People amp Progress Refer 5 1 Org Chart Refer 3 0 Org Networks Refer 5 6 Initiatives Refer 5 4 Track Record Refer 5 8 Insights amp Issues Refer 5 7 Take Decision Refer 5 5 Our Strategy Refer 4 0 EIS Simulation 2 75 ms Control Pane
21. g Networks Aware Interested f Tring ff Ann Finkelbaum 5 Bart Bell T Cynthia Jones f Donald Pierce B Ernest Stone Frank Scotti Ff George Glenn P Hillary Ross ff van Skull f Jean Bonnain f KenLee B Linda Dubois Mel Schmidt 5 Nick Meyer ff Omar Schal T Pam Kahn Z Quentin Ryan if Rob Boss G Silvia Linn E Tina Fein G Urs Dodd RIS victoria Strong RZ Wilma Long TZ Xavier Ras Auyuare Interested f Trying On the right hand side of the screen if you click on the Initiatives button you will see the above screen which lists the change management initiatives you may launch during the simulation A description of a particular initiative will be displayed below this list if you click on any title You may also click on Detailed Descriptions in the lower half of the right hand Initiatives O EE Decision Track Record Ye insights amp Issues Our Strategy INITIATIVES SEEK ADVICE WORKSHOP PERSONAL PROFILE FACE TO FACE MEETING TASK FORCES COFFEE BREAK INTERNAL MAGAZINE MEMORANDUM DIRECTIVE PILOT TEST COVERTLOBBYING STAFF DISCUSSION ELECTRONIC MAIL QUESTIONNAIRE MANAGEMENT TRAINING EXTERNAL SPEAKER DIRECTORS MEETING NETWORKS Click on ary initiative for a short description 4 VS Detailed Descriptions Implement it sae gut EIS Simulation screen and scroll through the descriptions of all initiatives at once See Appendix A You may also take a decision from the Ini
22. l Org Chart E E ER Take Decision People amp Progress O org Networks RREPA Interested Trying Adopter gt Ann Finkelbaum Aart Bell a Cynthia Jones f Donald Pierce B Ernest Stone GEZ Frank Scotti G George Glenn TES Hillary Ross 7 lvan Skull I Jean Bonnain Hil Be Linda Dubois S Omar Schal E Pam Kahn Quentin Ryan G Rob Boss fe Silvia Linn G Tina Fein iS Urs Dodd Gf Victoria Strong RE wilma Long A Mavier Ras wl sre out EIS Simulation Interested f Trying Adopter SIS 4 ME Cross Reference for Key Navigation Buttons at Bottom of Screen Mission Refer 2 0 Score Refer 5 9 Print Refer 5 12 Quit Quit EIS Simulation Credits Refer 5 11 Page 18 AlphaLabs 2008 INITIATIVES SEEK ADVICE Organise a meeting with any one member of the top management team in order to get some advice on how to approach the EIS project in the most effective manner 2 days NOTE You will not actually receive advice in the feedback message the aim is to influence the person you visit by taking the humble approach PERSONAL PROFILE Build a personal profile on any five members of the top management team by talking informally with your network at Eurocomm HQ 2 days NOTE Each person s profile includes a qualitative description of the individual and an indication of how difficult it will be to move that individual through the four change phases TASK FORCES Dis
23. on at any time during the simulation once you begin It is the organisational chart of the management team of Teleswitches Ltd in which you are expected to introduce your innovation during the next 6 months The management team of the company consists of 22 managers an External Financial Controller and the CEO s Personal Assistant The picture of each person appears when you position the cursor on the name If you then click on the box you will also get the profile of that person You can access this chart at any time during the simulation and return to where you were in the simulation by clicking the Back to the Action button Page 7 AlphaLabs 2008 4 0 EIS Simulation Getting Started Your second action should be to click on the Strategy button in the middle oval box of the screen and summarize the strategy you are planning to adopt Include any revision you may have during the simulation for instance after having gathered more information on the organisation and its managers Click on Back to the Action when completed EIS Simulation 2 75 Our STRATEGY how do we plan to proceed to achieve our objective Top down Bottom up Sequentially The key points of our strategy are EIS Simulation 2 75 This is your To develop and agree on a strategy determining how you as a team will intervene at Teleswitches and succeed in achieving your mission in the next 6 months Your Implementation
24. onvince to adopt the EIS A variety of information about these managers can be accessed from this Control Panel screen depending on the initiatives you take A status on what you know about a person can be accessed by placing the cursor over the bubble to the left of the person s name A personal profile can be retrieved by clicking on the i bubble to the left of the person s name The red bars displayed in the box to the right of the managers names indicate how successful you are being in changing the attitude of each manager in relation to adopting the EIS during the simulation This is dependent on the initiatives you decide to implement you will be able to see an overview of these initiatives on the right hand side of the screen You can see that the managers all go through a cycle of adoption although at different paces and can be not aware aware interested have the EIS on trial or have adopted it You can access the Control Panel anytime to monitor your progress on the top left hand side of the screen Part of the scoring summary at the end of the simulation is a function of the red bars representing the degree of positive attitude that you have achieved for each manager Page 9 AlphaLabs 2008 5 2 Personal Profile EIS Simulation 2 75 Initiatives Track Record 5 Insights amp Issues Our Strategy 3 Control Panel Take Decision iN People amp Progress
25. ou have implemented 5 7 Insights amp Issues EIS Simulation 2 75 Team Insights amp Issues DO s DONT s Related to Strategy 5q EIS Simulation Back to the Action This Version of the EIS Simulation provides the possibility to take notes anytime during a session This Learning Notebook accessible by selecting EEr Ee EES in the upper right side of the screen also provides a structured way to summarize key insights and issues after completing a session You may fill in the Do s column on the screen to share Insights of what you have learned from the experience as well as Dont s column for the Issues of Change Management you would like to know more about You are able to print it on paper or on a slide The content of the Do amp Dont s sheet is recorded in the Session Report Page 13 AlphaLabs 2008 5 8 Track Record EIS Simulation 75 Control Panel lt Org Chart ASE wo ELAR OE at bls Pores Track Record People amp Progress org Networks iis Insights amp Issues ii Gur Strategy Take Decision Amare Interested f Tring f Adopter HISTORY Ann Finkelbaum Boe Dec Tine Initiative gt Result Cynthia Jones 3 f Donald Pierce B Ernest Stone Frank Scotti f George Glenn I Hillary Ross INTERNAL MAGAZINE PERSONAL PROFILE SEEK ADVICE Stoney FACE TO FACE MEETING Finkelb z DIRECTIVE TASE FORCES FACE TO FAC
26. proudly and independently by Ann Finkelobaum the CEO and her management team EIS is the name of the intranet based information and reporting system EuroComm has deployed to increase transparency and guarantee consistent procedures corporate wide It is said to be the backbone of the whole corporation providing Everybody with the information they need to make good decisions as well as a way for everybody to report data information and knowledge regularly and systematically Over the last few years the EIS system has been deployed successfully corporate wide and adopted by all the subsidiairies except Teleswitches where the CEO Ann Finkelbaum has systematically delayed its implementation in spite of the repeated requests of EuroComm s HQ Page 3 AlphaLabs 2008 EIS Simulation 75 Your MISSION the challenge you have been sef 4s you might know systems like EIS provide managers of large companies with the information they need to perform faster and better At the same time they change the Internal reporting system introducing the transparency necessary to aggregate data corporate wide and allow top managers to answer questions like How are we performing in this region Which department or sales office is less efficient Which know how and best practice should be exchanged or transferred among business units etc The fact that Teleswitches has not adopted the EIS system yetis extremely disturbing for He
27. tiatives screen To implement an initiative from this screen highlight the initiative and click on Implement It This will bring the Take Decision screen up see 5 5 with the initiative already chosen and a prompt for any other details you need to provide ie the names of people involved Page 11 AlphaLabs 2008 5 5 Take Decision EIS Simulation 2 75 HoR gress Amare Interested Tring Adapter DECISION No 28 Ann Finkelbaum Your initiative FACE TO FACE MEETING Bart Bell Ge Cynthia Jones Takes 1 day i Donald Pierce T5 Ernest Stone 7 Person you wantto meet i Frank Scotti Ann Finkelbaum v GE George Glenn Pf Hillary Ross ff lvan Skull 7 Jean Bonnain z amp ken Lee Your rationale for this decision optional Be Linda Dubois 5 p5 Mel Schmidt 3 tis importantto getthe CEO more interested in B Mick Meyer the ElS project if Omar Schal f Fam Kahn Quentin Ryan GIZ Rob Boss GE Silvia Linn GE Tina Fein fe Urs Dodd GE victoria Strong RES wilma Leng f Xavier Ras mplement the Decision Puna re Interested Trying dopter On the right hand side of the screen if you click on the Take Decision button you will see the above screen which shows the number of the decision you are about to take To implement an initiative click on the Your initiative box and select the initiative from the drop down menu that appears You will also be prompte
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