Argus 6 – For Client End Users - Connecting Healthcare Providers
Contents
1. Josh Strom Strom Josh X0010068 josh send argusconnect com au F Argus DCA QA Support group s One on One Support Mentoring Coaching Josh Strom ed acs eno f Argus DCA QA Support group s Support groups integration Argus XX123456 argusir ation ergus net a E Argus DCA QA Support group s Support groups argusintegration argus net au E Argus DCA QA Support group s Support groups Peter McMaster McMaster Peter x0010470 peter send argusconnect com au F Argus DCA QA Support group s Support groups Peter McMaster FI Argus V6 DCA QA Alied Health Social Work Carter Laurence laurence test argusconnect com au al Argus V6 DCA QA Aled Health Social Work laurence test arqusconnect com au E Argus V6 OCA QA General Practice GP doctor Brownbill Helen Argus V6 DCA QA General Practice GP doctor Tuross Head Surgery General Practice GP doctor Riley Martin 4229881K ths serad com au 8003627500003785 Tuross Head Surgery General Practice GP doctor ths serad com au 8003627500003785 Show 50 rows per page Update ARGUS Commercial in Confidence Page 9 of 27 4 4 1 GENIE USER MANUAL USING ARGUS WITH GENIE How to setup an Argus recipient as a Contact in the Genie Address Book The step above has copied the Practitioner s Argus email address to the clipboard Open Genie Select Open Address Book from the menu bar This opens the search function for Addresses in Genie Select Cancel bu2. e No time limit or number of call limit for support enquiries e Problem resolution by phone email or remote access e Available by phone during normal business hours AEST ARGUS Commercial in Confidence Page 22 of 27 fa TROUBLE SHOOTING 7 1 7 1 1 Error Maximum Resend Limit Reached Address Book Update Failure Argus Email Entries Added Notification Practitioner Removal Notification Commercial in Confidence Trouble Shooting Basic Basic Argus Error Notifications Description Argus has not received an Acknowledgement from the intended recipient after multiple sending attempts The Address Book Auto Update service was unsuccessful A contact s had been added to your Argus address book Contact s in your Argus address book has been removed from the Argus Users Directory Page 23 of 27 GENIE USER MANUAL Action This usually indicates an issue with the recipient s Argus You should contact the Argus Support team on 03 9037100 to resolve the issue This indicates that there was a problem communicating with the Argus Users Directory Once a day Argus makes a connection to the central Argus server to confirm all entries in the local Argus Address Book are correct If for whatever reason the connection cannot be made this email is sent This error is only a problem if it occurs once a day every day Please update the contact information in your clinical software address book w
3. Argus tries to send a message once every 20 minutes if this issue isn t investigated Argus Agent Error emails will continue to be sent to your error notification email address every 20 minutes 3 Ifthere is an Argus Outgoing folder on the desktop of your PC open it and look for a message that is trying to be sent it will look like the highlighted file below Outgoing File Edit View Favorites Tools Help Back 7 i P Search Address O C Genie 4rqus Outgoing E Key Folders Folders xX Name Size Type Bee A sent File Folder O Argus Errors File Folder GQ Incoming i Integration_Argus_29 hl SKB HL File G2 Outgoing O Errors O Sent ARGUS Commercial in Confidence Page 25 of 27 GENIE USER MANUAL 4 Open the file and look for the recipient and patient information highlighted below Integration_Argus 29 hl7 WordPad File Edit View Insert Format Help oH 464 amp loBa B MSH Genie v8 64 Argus Connecting Care seinen ian sa net au 20140625114848 1000 REF 112 RF1 P Pending HL70283 R Rout ine HL70280 MED MET Pn Report HL70282 29 argus Co PRD RT Integration sr it ie 4 Greenhill aeerieaae Centre Mt Helen VIC 3350 0O PRD RP All Cure D Dbwe RALLARAT VIC 3350 0O 8003613233334143 NPI AUSHIC PID 1 40 Local Survive Will mr 19990115000000 1000 M 9 NHDDV10 000001 Uni Dve Mount Helen VIC OBR 1 29 argus Connect
4. Nil Significant Past History Nil Significant Medications 8 Ensure Prefers is set to Argus Y Let yet Will Survive z oo er Sa OS amp KA 4 Ow Aega O Specialist Letter Referral Fields Expressions Load Account Holder Load CC Load Checklist Load Consultation Load Employer Insurer Details Load Health Assessment Load Next Appointment Load Procedure Load Referring Dr Load Usual GP Load Workcover Claim Allergies Current Medications Current Problems Current Problems Notes Froninver Ine rer Nekail lt 9 Select OK o x Comet Ce Template Default Letter Thank you for seeing this Date 25 06 2014 View CDA ze pce Mi 1Readv To Send TP 1Reply Received PRIORITY REQUESTED ACTION t Delete Ona EN elichecking 25804 17b eb28 47 a6 97e0 ab1a3c9ar seach en Report i O za Urgent Return Patient After Evaluation O asap C Assume Management 100 MSIE SH C Second Opinion TPDOBODSEEe Baw Oo TPG aie Re eS MOS RRs ee ges Kame Discharge Summary a _JFYI No Action Requested _ Case Conference 350 Note If you wish the letter to be reviewed before sending then DO NOT check the Reviewed checkbox and the ready to send checkbox If you wish to send immediately select the checkbox Ready to Send Ticking the ready to send option changes the save option to send 10 option Commercial in Confidence Select Send or Save d
5. ARGUS cc cccecceccecsecsececceccecsecsecsecececsecsecsecucsesseesececcucsessececceseessessececoessusseseceuseesass 2 ARGUS Commercial in Confidence Page 3 of 27 GENIE USER MANUAL 1 PREFACE 1 1 About Us Argus Connecting Care operates to deploy install support and develop Argus a computer program that enables health service providers to securely exchange clinical documents between their computer systems Argus seamlessly integrates with existing clinical software and speeds up reporting processes saving time and resources as well as encouraging co operation between providers Our aim at Argus is to offer a common messaging option for all Australian healthcare providers which is equally available and affordable to anyone whilst adhering to principles of open standards transparency of technology and interoperability Argus has a charter to serve the Australian healthcare community by providing secure messaging facilities which maximise the efficiency of delivery of healthcare by the sharing of clinical information between providers at as low a cost as possible as seamlessly as possible 1 2 Help and Support Argus provides a central point of contact for software assistance and the resolution of software issues As part of this Argus offers a variety of professional services online resources and availability to experienced product specialists who are ready to action your service requests Contact Information Web
6. Survive e SACU Y tE A Ee O Specialist Letter Referral Fields Expressions toad Account Holder a Load CC Load Checklist Load Consultation Load Employer Insurer Details Load Health Assessment Load Next Appointment Load Procedure Load Referring Dr Load Usual GP Load Workcover Claim Allergies Current Medications Current Problems Current Problems Notes Employer Insurer Details Immunisations Last Measurement Life Events Obstetrics History Past Hx Past Hx Notes Patient s Address Patient Preferred Name Picture From Library Picture from Consult 6 Type your letter detail 7 Select Send via 3 party AA NB Rea Me ee Dede Geb Bete Pete Bete amp ip GENIE USER MANUAL fc __Cancet_ Save Template Default Letter C Send via 3rd party Reviewed Date 25 06 2014 Peters arous LiPrinted View CDA Pate s _ Flag for Followup ae _ Ready To Send _ Reply Received To Mr Argus Integration ank from Ga C Can t Delete Type LETTER v Delivery Acknowledged C Spelichecking b82193f5 9443 48a3 a124 17a0acce7d84 File Edt View Insert Style Colors Paragraph Format Tools o Nee BE QVSSS nela nlo mlio Sl z z Normal M TmesnewRoman ov 12 s BU TOOOSS O8D FET ERE EERE Ce ee RY EN EE REY ER Ee Pe ee ee E Dear Mr Integration Mr Will Survive Uni Dve Mount Helen VIC 3350 DOB 15 01 99 Thank you for seeing this Current Problems
7. and will now display a yellow clock The recipients Argus installation will then receive and decrypt the Ha e tide Acknowledged A message and process it into their clinical software package At this stage the message will then show a green tick to signify that all has gone correctly Messages will attempt to be delivered for 3 days if for some reason Failed No Acknowledgement lt the recipient isn t able to receive the message after 3 days the message will display a red X Messages will attempt to be delivered for 3 days if for some reason Failed Mo tech a Acknowledgement the recipient isn t able to receive the message after 3 days the message will display a red X A failed Acknowledgement signifies an error at the recipients end If you receive a failed Acknowledgement please contact the Argus Support team by phone on 03 9037 1000 or by email argus argusconnect com au Support will then contact the intended recipient and rectify any potential issues at which point the message can then be re sent ARGUS Commercial in Confidence Page 18 of 27 GENIE USER MANUAL 5 2 2 The Receiving Process As with sending messages you can also view the process of received messages by referencing the Legend Processed Status Legend Processed at Processing Failed am Eri Reprocessing a Not Processed no icon Process Flow Processing Status When a message has been received decrypted and sent to your Processed Bi clini
8. of the Argus Message Manager is an important part of risk management 1 Access the Argus Message Manager by clicking on this icon normally on the Desktop of the computer which has Argus installed The icon looks like this not to be confused with Argus Messenger Note The default login details are argus and argus 2 You can change the Main Message View by choosing from the drop down as shown here Message Manager View All Messages This page allows you to review messages sent or received by ArgusMessenger To refine the message view select an option from the Main message Views ist For more detailed searching options click the Advanced Search link To view the details of a particular message click ts entry in the table To print the Cinical Document associated with a message check one or more checkboxes in the table below and click the Print button To resend a previously sent message check one or more checkboxes in the table below and click the Resend button Log Out gt Configure Message Manager Settings gt Argus Management Portal Main Message Views Sarg Sent Messages Not Yet Sent Sent Messages Awaiting Acknowledgement Sent Acknowledged Messages Sent Failed Messages No Acknowledgement Sent Non HL7 Messages Viewing Sent Mess Transport Responses Received Non Processed Messages Tracking ID Received Non HL7 Messages Receive
9. that we keep the directory up to date Therefore please ensure you inform Argus of any changes regarding your practitioners and or organisation 2 For example l New doctors at your organisation II Doctors who have left your organisation III Changes to your organisation details such as phone number address etc This is to ensure the Argus Users Database is up to date and senders are able to locate the correct recipient at the correct location 6 1 2 Changes to server amp workstation environments The Argus software may need to be updated to work in co ordination with any changes at your organisation It is important to inform Argus of any of the following changes to your server environment e Changing clinical software o Argus may need to be reconfigured when changing your clinical software e Major system upgrades o Some upgrades including Operating System changes can cause an effect on your Argus Software therefore it is beneficial to advise us of any upcoming changes e New workstations have been installed o The Argus software may need to be reinstalled or reconfigured on your new workstation computers e Changing file drop file pickup directory o If the directories for incoming and or outgoing messages are altered Argus will need to be reconfigured to work with the new directories e Server upgrades replacements o Please ensure you inform us of any major server upgrades PRIOR to turning off the existing server as we will nee
10. 014 21 Jul 2014 04 Sep 2014 24 Sep 2014 Commercial in Confidence Modified By Colin Burton Josh Strom Clair Handreck Anna Kirsteuer Josh Strom Col Burton Anna Kirsteuer GENIE USER MANUAL Description Initial draft Review Review Final Review Editing branding Editing branding Final Review ARGUS Page 2 of 27 GENIE USER MANUAL CONTENTS 1 PREFACE ea E E E E anata wen sunt E E A 4 LL APOUTUS paca esesran catenin ed abece ETa EEE EAN EATA OE EEE E E E NEE E EEEE TEER 4 L2 Help and SUPON cimi AEAN E ARA ia 4 ie S E Ee AIG E 4 1 4 Who should use this document ccccccccsseecccceeeeceecaeseececaeueceesauseceesaeseeeeseesseeessuasecessuaseceesuaseceesuasecessuanecessauaeeeesages 4 2 INTRODUCTIO N cetera wccserc ce te ae eters tee tc ne ect sac eo eset ete nets ea mete A 5 E MITES aS oare E E EE rsa ncn tainty Gece xcs see aw a cna onan anu as enauna susan NOE AAE EEEE ET EE 5 BD TOW TUS WOI oA EE E E EEEE E EEEE EE Sense asia usen mats ecuicattseaan easton 5 2 3 Who Does It Let Me COMMUNICATE With iccacccovccavnssiccressovecasnaevecvenseseseensssecvenssserdtnasvececteosssbanesiedvetsessanineesedoansesssnanswives 6 3 BASIC ARGUS FUNCTIONALITY siscivestevconcvasvicvecssescsaginedesectansnesdeceirdencanhiesgedscavestexcanetainiataedovacaadadsaedecearanecied 7 3 1 Confirming readiness of other Argus users to receive electronically ccccccssecccesececesececeecceeecetsuecessuecessuecetsueces 7 3 2 Adding a Rec
11. 2 Doctor has not been added to the local Argus Address Book Need to add the Doctor to the local Argus Address Book Argus has Provider Number for Doctor Contact Argus Support to determine correct Provider Number for recipient ARGUS GENIE USER MANUAL 1 If you receive the following email f 2 Argus Agent Event Error Notification Message Plain Text File Edit View Insert Format Tools Actions Help i EQjaReply Reply to All Forward G Ga amp GAX e y AlO Extra line breaks in this message were removed From helpdesk argusconnect com au To jamie argusconnect com au Ce Subject Argus Agent Event Error Notification Sent Sat 5 04 2008 1 49 PM There have been Agent Event errors at Argus Connect Location Name Argus Connect Error PIT Pickup With Recipient Event No address book entry found matching the email penny wrong argusconnect com au FileName MP20080405130539921 PIT Recipient Email penny wrong argusconnect com au Argusdgent Event Pickup PIT Zedmed CRS Version ArgusaAgent 4 3 3 22 11 2007 Please investigate 2 The most likely cause is that a letter was created within Genie and sent to a recipient in the Genie contact list that contained an incorrect email address Other reasons that this error can occur are that the following information is missing Patient first and surname patient date of birth Australian format Recipient name and email date the letter was created
12. 5 06 2014 Time 11 05 This machine is set to export letters for Argus ACK Patient Type To BW Survive will IR Integration Argus Argus Survive will Integration Argus Survive Will PDF Helen Survive Will B1 Helen Note The letter should now reside in the outgoing folder example C Genie Argus Outgoing ready to be sent via Argus The time for it to appear here is dependent on your Genie system Commercial in Confidence ARGUS Page 14 of 27 Outgoing File Edit view Favorites Tools Help Back gt S po Search Key Folders Fi GENIE USER MANUAL Address C Genie Argus Outgoing Folders x Name A Sent 5 Genie T Errors a Argus E Incoming 5 ee Outgoing D Errors O Sent Integration_Argus_29 hl7 Size 5 KB Type File Folder File Folder HL File Date Modified 23 06 2014 9 28 AM 23 06 2014 9 27 AM 25 06 2014 11 48 4M 13 Check the Argus Message Manager for the status of your message being sent 4 3 Receiving incoming messages in Genie 1 Incoming messages will appear in one of two areas they can be configured to appear in Open Incoming Letters or alternatively Pathology and Radiology Genie Open Patients Appointments Address Book Outgoing Letters Incoming Letters Correspondence Log Biling Appts Special Help Ctrl O 2014 Current User Status ka Room Ctrl J Ctrl B Appointment Import Tran
13. Argus 6 For Client End Users GENIE USER MANUAL ARGUS 25 March 2015 Version 1 1 DOCUMENT CONTACT ARGUS Greenhill Enterprise Centre University Drive Mount Helen VIC 3350 T 03 9037 1000 F 03 5335 2211 W argusconnect com au HEALTHCONNEX Level 1 355 Spencer St West Melbourne VIC 3003 T 03 8317 8100 F 03 8317 8101 W ehealth data com au GENIE USER MANUAL This publication remains the property of the authors and is provided under specific contract only No part of this publication may be reproduced distributed transmitted or stored electronically or mechanically for any purpose on any media in any form or by any means whatsoever without the explicit written authority of the authors being first had and obtained Information in this publication and the products and procedures described herein are subject to changes without notice The publication and information in the publication must be distributed to authorised persons only and held in confidence by them The information contained herein shall be used only for the express purpose described within the contract HEALTHCONNEX assumes no responsibility or liability for damages arising from the inability to use this publication or for any omissions from and errors in this publication Commercial in Confidence ARGUS Page 1 of 27 DOCUMENT HISTORY Version 0 1 0 2 0 3 1 0 1 1 1 1 1 1 Release Date 25 06 2014 26 06 2014 26 06 2014 27 06 2
14. GUS Commercial in Confidence Page 10 of 27 9 Select OK Genie File Edit Open Help Address Book Mr Argus Integration Details Correspondence 10 Select OK again Commercial in Confidence Health Provider Identifier Individual 800361 Health Provider Identifier Organisation Preferred Method of Communication CARRIER IDENTIFIERS Healthlink Medical Objects ArgusConnect argusintegration argus net au Alltalk EQuery Usually the same as the Provider Number an email address DivisionReport ReferralNet C C Include RTF in letters C Include PDF in letters O Can Receive CDA Format Page 11 of 27 Usually the same as the Provider Number GENIE USER MANUAL x ARGUS GENIE USER MANUAL 4 2 Sending a letter via Argus in Genie 1 Open Patient 2 Select New letter icon Mr wy Survive 15 01 1999 Uni Dve Mount Helen 3350 Current User HB coz AASR DD Ge Gee 15 yrs Summary Notes Checklists Script Archive Obstetric Hx Social ALLERGIES v PAST HISTORY v SL __ jji 3 Search for recipient Integration Search AddressBook Hide Inactive Records Surname integration First Name Clinic Specialty can be used as a wildcard character Shift 2 4 Select recipient Integration 5 Select OK ARGUS Page 12 of 27 Commercial in Confidence pa Letter Will
15. THORNBUR F Argus DCA QA Support group s Support groups Josh Brown Suite 3 16 Kemp Street THORNBUR I Argus V6 DCA QA General Practice GP doctor 9 University Drive MOUNT HELEN E Argus V6 DCA QA Allied Health Social Work 9 University Drive MOUNT HELEN F Argus V6 DCA QA Allied Health Speech pathology therapy Johnston Arthur 9 University Drive MOUNT HELEN F Argus V6 DCA QA Allied Health Speech pathology therapy 9 University Drive MOUNT HELEN I Argus V6 DCA QA Education amp Learning Education information referral MD 9 University Drive MOUNT HELEN F Argus V6 DCA QA Education amp Learning Education information referral BP 9 University Drive MOUNT HELEN F Argus V6 DCA QA Education amp Learning Education information referral AW 9 University Drive MOUNT HELEN Reload Divisions and Medicare Locals Show 50 rows per page Update 7 Repeat the process to populate your address book with all the practitioners to which you wish to send to 8 Click on Return to SMD Address Book Commercial in Confidence Page 8 of 27 ARGUS GENIE USER MANUAL i l 5 2 Retum to SMD Address Book Log Out 9 Back at your Argus Address Book screen you need to copy the email for a Practitioner before switching over to Genie to create or update their Address book entry to ensure you can send to them electronically from within Genie You should note that the Argus Address Boo
16. cal software package you will see the following image next to the message which signifies that all has gone as it should have If the following image appears there can be multiple causes Processing Failed E3 contact Argus Support to investigate Sometimes message are not processed in this case the message may have been sent from a non encrypted messaging system or it could be an Acknowledgement received in response to a message you ve sent Messages that have not been processed do not display an icon ARGUS Commercial in Confidence Page 19 of 27 GENIE USER MANUAL 5 2 3 Message Actions Resending Messages Any messages sent by Argus can also be marked for resending from both the main Message View page and also from the Message Detail page Select one or more sent messages by ticking the checkbox and click the Resend Selected button The Message Viewer will display an informative message if the selected messages were successfully marked for resending Messages will be resent the next time Argus performs a mail synchronisation Reprocessing Messages Any messages received by Argus can be marked for reprocessing from both the main Message View page and also from the Message Detail page Select one or more sent messages and click the Reprocess Selected button The Message Viewer will display an informative message if the selected messages were successfully marked for reprocessing Messages will be reprocessed the next time Argus
17. d Acknowledgements Received Transport Responses No messages were foun ARGUS Commercial in Confidence Page 16 of 27 GENIE USER MANUAL 3 The Message Manager has the following standard views TIP HL7 messages are the clinical messages sent and received by Argus for example referrals and reports Sent All Messages This will display ALL sent messages regardless of status or purpose Sent Messages Not Yet Sent This is a list of any messages awaiting initial sending Sent Messages Awaiting Acknowledgement This is a list of messages successfully sent but awaiting acknowledgement receipt by the recipient Sent Acknowledgement Messages This is a list of messages successfully acknowledge by the recipient Sent Failed Messages No Acknowledgement This is a list of messages that have reached the maximum resend limit with no response from the recipient This usually indicates an issue at the recipient s end See Argus Messenger Common Error Notifications Sent Non HL7 Messages This is a list of system messages i e Acknowledgements Error notifications etc Sent Transport Responses Transport responses are the messages sent back to the sender of a received message to indicate success or failure of the transport of the message Received All Messages This will display ALL received messages regardless of status or purpose Received Processed Messages This is a list of all mes
18. d to take a backup of the current installation database When you have an Argus subscription our Argus Support team are easily able to help you ensure your Argus is going to keep working despite the changes happening in your organisation 6 1 3 Managing Your Argus Subscription Keeping your Argus subscription up to date ensures you have full support and a fully functional Argus installation including future upgrades and patches Your Argus software will advise you when your subscription is approaching expiry Additionally a few weeks prior to expiry an email notification of your subscription expiry date will be sent to your nominated contact email address ARGUS Commercial in Confidence Page 21 of 27 GENIE USER MANUAL To renew your subscription simply follow this link httos www argusconnect com au subscription existin Or go to our main website www argusconnect com au and click on Existing Customers Re Subscribe You will be prompted for your Argus Customer ID if you do not have this please contact us and we will assist you Follow the prompts and you will be presented with a costing prior to payment Alternatively if you would like a costing quote please contact Sales on 03 5335 2220 or argus argusconnect com au Subscriptions include the following benefits e Full technical support of the Argus Software e All future software upgrades and new version releases available online e Unlimited reinstalls
19. de esi onan nana TO 19 5 2 3 WHE SSO CG FCO oa E E AEE E A OE EE A E A EOE OE AETA tenes neucediansues 20 6 IMPORTANT ASPECTS OF ARGUS MAINTENANCE ccceccsccecsecseceececeecsecsececceceesesseceeeessesseeeeeecoesaes 21 Gd E E P E E E E E O E A E E E E E ads 21 6 1 1 Notifying Argus of Practice ChangeS seossnneossnnnessnnnessnennssneressreressreressreressreressreressreressrereesreressrereesrer 21 6 1 2 Changes to server amp workstation enviroNnMentsS ssseesseneesserressreresserressreressreressreressreressreressrereesrereese 21 6 1 3 Managing Your Argus SUDS CIID HOM arerio sisas naian nen EREE AEETI ANETE NA NENEA 21 re GMP Ie SO TIN aerae apace E E dane od nsanmawateattienn E AE E teed saneoauatanc 23 74 VV QUMOIE SOO CWS BaS ereinen a i EA E REEE EEEa AERAN EINE NA AARI 23 7 1 1 Basic Argus Error Notifications scccusaSnsiscasctisevdsdensbendsuniedansatieraadipbundedunininacasiadaeSeaiaunsneaiendedeadiioseiadimbeteriedies 23 7 2 Trouble Shooting Intermediate ccceccccccssscccccessccecceesecccceeecceseeeceesaeueceeseeeeceesseeeceeseaseceeseaeeceesuaneeeesaeeeeeeaees 24 7 3 Trouble Shooting Advanced sessssesssseesssreeesssecessseresssreesssrcesssrcesssseressreresssecesssecesssreesssreessseressseressseeeesseeeesseeressss 27 7 3 1 ARGUS ERROR NOTIFICATIONS wash csiesssncasscssislescansiuosnsaneadacennenessaassneocsindannsstiveadocsaneanareisuauacssenaanessusdladsieeass 27 8 HOW TO CONTACT
20. epending on your version of Genie latest version of Genie has the send ARGUS Page 13 of 27 Letter Will Survive ro BAS Ug owa e O Specialist Letter Referral Fields Expressions Load Account Holder Load CC Load Checklist Load Consultation Load Employer Insurer Details Load Health Assessment Load Next Appointment Load Procedure Load Referring Dr Load Usual GP Load Workcover Claim Allergies Current Medications Current Problems 11 Select Save GENIE USER MANUAL EE Date 25 06 2014 CDA Dx View CDA From H8 i Edit Template To Mr Argus Integration Sent from Genie Type LETTER Delivery Acknowledged C Spelichecking 2580417b eb28 47a6 97e0 ab1a3c9adb51 File Edit View Insert Style Colors Paragraph Format Tools oo Hee RG VSsserru tH o allo a 2 Normal Times New Roman Sli g 270 NOOOSS 080 BF 2s ee Cn CS I 2 EMCI Jota ony Ichi ahi I Mr Will Survive 15 01 1999 Uni Dve Mount Helen 3350 Current User HB Sets ee BBA OB gw Cee Gee Summary Notes Checklists Script Archive Obstetric Hx Social ALLERGIES vi PAST HISTORY v Fund fi r x E HE i r v v EPC Summary 9 contacts a Last 10 Consults ls 12 Check the Correspondence log Sent tab for the letter Correspondence Log TTA Sent Received Error Log Date 2
21. gus has an online contact form which will help direct your enquiry to the appropriate people you can submit your enquiry here https www argusconnect com au content contact us ARGUS Commercial in Confidence Page 27 of 27
22. https www argusconnect com au content contact us Phone 03 9037 1000 1 3 Feedback To help us improve what we offer you Argus would like your feedback positive and negative about this guide and about any other aspect of our products Please email your feedback to argus argusconnect com au 1 4 Who should use this document This document is intended for use after a formal Argus Training session or webinar This is a detailed step by step guide with relation to using Argus alongside Genie Intended Audience Argus End Users with a functioning Genie System and Basic Intermediate and Advanced working knowledge of IT systems e Clinical Managers e Administrators e Practitioners e Medicare Locals ARGUS Commercial in Confidence Page 4 of 27 GENIE USER MANUAL 2 INTRODUCTION 2 1 What Is Argus Argus is encryption software that facilitates secure electronic communication of patient related information between healthcare providers For practitioners with a Patient Management System or Clinical software electronic correspondence can be viewed and filed electronically against a patient file saving time opening envelopes scanning documents and maintaining paper files Argus is developed to NEHTA s Secure Message Delivery SMD specification published by Standards Australia providing end to end SMD delivery Backward compatible Argus ensures healthcare providers at varying stages of eHealth adoption can continue to communica
23. ing Care GENO0098 L LETTERLETTER L 20140625114848 1000 IIII111IIIIIPHYIII OBX 1 ED RTF Display format in RTF AUSPDI 2 TX RTF Base64 e1lxydGYxxXGFuc2 17XGZvbnRO Ymx 7XGYwxXGZuaWugTmvV3 PV1 1INI 1 Integration Argus Mr AUSHICPR L UPIN 5 You will then need to delete the file and check the recipients email address in the Argus Address Manager and ensure the Genie Address book has the correct email address 6 Once the correct email address is in the Genie Address book the message can then be re sent from Genie ARGUS Commercial in Confidence Page 26 of 27 GENIE USER MANUAL 7 3 Trouble Shooting Advanced 7 3 1 ARGUS ERROR NOTIFICATIONS Error Description Action Rule Failure Notification Argus was unable to deliver received Confirm the drop directory exists and correspondence to drop directory has write permission for all network users If problem still persists contact Argus Support team The majority of the time this will be C Genie Labrslts on the PC Server with the main Argus installation 8 HOW TO CONTACT ARGUS If you require any further information or assistance please contact Argus staff on one of the following methods Phone You can phone Argus on 03 9037 1000 your enquiry should typically be able to be answered within 1 business day Email You can email Argus at argus argusconnect com au your enquiry may take 1 5 business days for a response Online Ar
24. ipient to your Argus Address Manage l scsccccsssseccccessececceeseceeseusececssuseceeseaeeeesauaeceesauaeceesauaeeeesaageees 7 4 USINGARGUS WHA GI INU erescesecicnarrngamensnnpaitensesocneaasanetaeeeaneatatinne eo enenamaad tentGanaansamenonaatiaatsecnatiansteesennenmatens 10 4 1 Howto setup an Argus recipient as a Contact in the Genie Address Book cssscccccsssecceceeseceeeaeesceesaaeeceessaaeses 10 4 2 Sending a letter via Argus in Genie ccccccccssssccccseseeeccaeeccceaueecccseuseeeeeauaseceesensecessueeeceessasecessuaneceeseueeeeessaaeseessageees 12 4 3 Receiving INCOMING messages IN GENIC csscceseccnseccnseccnsccesscceseccnsscessccesaccussccasceesnesnsecsusscsasecesaseuseceasecenseueecens 15 J ARGUS DAILY MAINTENANCE lt casccencnucisbatendacnaseniosbeteaaaaesdaatoabcawsieaeaeuduatateadnesnanndaseetecdanedsendusbabeaaesoutacnoabsis 16 5 1 Using Argus Message Manager s s ssesssesserssesssessersresserssessrrsseeserssressesserssesseesseoseesseoseesseeseesseesseeseessessersseeseeeseest 16 5 1 1 Monitoring Sent and Received Messages ccccsseeeececsseeeccnuesecesassecssnsesseeseaueecssauusecsssuuseessauaneessaaaneeessaes 16 5 2 Argus Message CyCle ccccccccssssccccsessccecsesseecesaneeceeseaseceesseseeeesaeseeeesaeseeeesaeeseeesseeseeesseaseceesuauecessuaseceesuaseceesugaesessages 18 5 2 1 TVS SEV A O a E acer E E EA 18 5 2 2 The Receiving ProOCESS iorri nanan rei in oe cuts ne ae es asa acca ce
25. ith the new contact details Please remove the Argus contact information from your clinical software address book ARGUS 7 2 Trouble Shooting Intermediate Error Agent Error 1 Pickup by Argus email address Agent Error 2 Agent Error 3 Pickup by Provider Number Commercial in Confidence Description Recipient email address is incorrect or does not exist Patient details do not contain a valid DOB Recipient Provider Number is incorrect or does not exist Page 24 of 27 GENIE USER MANUAL Action Ensure the recipients email address in your clinical software address book exactly matches the entry in your Argus Address Manager 1 Doctor is not an Argus user File should be moved to another folder or deleted and message will need to be sent by other means ie hard copy fax 2 Doctor has not been added to the local Argus Address Book Need to add the Doctor to the local Argus Address Book Argus has different email address for Doctor If possible file needs to be modified to contain the correct email address Please ensure the patient record in your clinical software is a valid Australian date and not blank Ensure the Provider Number in your clinical software address book exactly matches the entry in your Argus Address Manager 1 Doctor is not an Argus user File should be moved to another folder or deleted and message will need to be sent by other means ie hard copy fax
26. k has two ways to view your entries The first way as shown here is titled Your Address Book this will display Practices that are still using Argus v5 and whom are not SMD complaint You will notice a Copy Email link next to each Practitioner email address as highlighted ARGUS ADDRESS MANAGER Help j About Licence Subscription Agreement Argus Address Manager Your Address Book Argus This page shows the entries you currently have in your Argus address book To delete select one or more entries and click the Remove Selected Addresses button in the table below To search the Human Services Directory and add more entries to your address book click the Add Addresses link Addr ess Manager yf Add Addresses gt View SMD Adresses gs View Printable Address Book Log Out Your Argus Address Book 7 Ey Ej Jlamloys Salacied AE Refresh ta L Site Name n Service t Practitioner ProviderID Email n HPLO a Argus Test Sites General Practice GP doctor anna get argusconnect com au Copy Email T Argus Test Sites General Practice GP doctor Beaston Tim anna get argusconnect com au Copy Email E Argus Test Sites General Practice GP doctor Kirsteuer Anna anna get argusconnect com au Copy Email A Ballarat amp District Aboriginal Cooperative General Practice GP doctor argus badac net au Copy Email ia Ballarat amp District Aboriginal Cooperative General Prac
27. performs a mail synchronisation Viewing Received All Messages 15 Once completed the below image will appear beside the message Ee Reprocessing Archiving Messages Argus will automatically Archive successfully completed messages from both sent and received views at a pre configured interval this is usually every 28 days Individual messages can be archived from the Message Detail page in the Argus Message Viewer Click the Archive Message button when viewing the detail of any message The Message Viewer will return to the main Message View page after archiving the selected message Deleting Messages Any messages sent or received by Argus can be marked for deletion from the Message Detail page in the Argus Message Viewer Click the Delete Message button when viewing the detail of any message The Message Viewer will return to the main Message View page after deleting the selected message Or select one or more messages from the main Message View page and click the Delete Selected button The Message Viewer will display an informative message if the selected messages were successfully deleted ARGUS Commercial in Confidence Page 20 of 27 GENIE USER MANUAL 6 IMPORTANT ASPECTS OF ARGUS MAINTENANCE 6 1 Keeping Argus Informed 6 1 1 Notifying Argus of Practice Changes 1 As Argus utilises the National Health Services Directory containing thousands of organisations and practitioners it s important
28. rovider ID State Service Type HP O or HPHI 6 Inthe results list click in the checkbox next to the required practitioner s name so the box es now contain a tick and then click on the Add selected entries to Address Book button as shown here LJ Argus DCA UA Support group s One on One SupportMentonng Coaching Oldaker Tania Sute 3 16 Kemp Street THORNBUR Argus DCA QA Support group s One on One Support Mentoring Coaching Suite 3 16 Kemp Street THORNBUR rms rogus DCA QA Support group s Support groups Suite 3 16 Kemp Street THORNBUR F Argus DCA QA Support group s Support groups Suite 3 16 Kemp Street THORNBUR F Argus DCA QA Support group s Support groups Peter McMaster McMaster Peter Suite 3 16 Kemp Street THORNBUR F Argus OCA QA Support group s Support groups Peter McMaster Suite 3 16 Kemp Street THORNBUR E Argus DCA QA Support group s Support groups Clair Handreck Handreck Clair Suite 3 16 Kemp Street THORNBUR F Argus DCA QA Support group s Support groups Clair Handreck Suite 3 16 Kemp Street THORNBUR I Argus DCA QA Support group s One on One Support Mentoring Coaching Josh Strom Strom Josh Suite 3 16 Kemp Street THORNBUR F Argus DCA QA Support group s One on One Support Mentoring Coaching Josh Strom Suite 3 16 Kemp Street THORNBUR ry Argus DCA QA Support group s Support groups Josh Brown Brown Josh Suite 3 16 Kemp Street
29. sages successfully processed and exported Received Non Processed Messages This is a list of messages that were unable to be processed this can be due to decryption or export issues etc Received Non HL7 Messages This is a list of regular messages usually not intended for Argus i e incorrectly sent messages mail server rejection notice etc Received Acknowledgements This is a list of the acknowledgement messages sent back by the recipients Argus software to indicate successful receipt of the message Received Transport Responses Transport Responses are messages received to indicate success or failure of transport of the sent messages ARGUS Commercial in Confidence Page 17 of 27 GENIE USER MANUAL 5 2 Argus Message Cycle 5 2 1 The Sending process Argus works as a service and does a send receive cycle every 20 minutes this cycle can be followed in the Message Manager A message progress can be followed using the legend at the bottom of the Message Manager ACK Status Legend Encryption Status Legend Message Not Yet Sent G Encrypted ad Acknowledged A Unencrypted no icon Awaiting Acknowledgement Failed No Acknowledgement lt ACK Not Required no icon Process Flow ACK Status When a message has been added to the Argus database and is waiting a TESEN to be sent in the next cycle the red clock will appear Once Argus has completed its 20 minute cycle the message will have i a aa been sent
30. scribed Letters Scans For Review Tasks Email 2 Check Incoming list of letters Genie File Edit Open Records Help IncomingLetter 9 of 15 Records Current User HB as Doctor All v Linked Unlinked v iii Peat y i Date Surname First Name Sender Addressee 03 04 13 Survive Will Dr Cure All Mr Helen Brownbill 06 12 13 James Glenn SAMUEL ADMIN Glenn James 22 04 14 Leon John Dr Belinda Smith Smd Dr Ali Bazargan 07 05 14 Zedmed Anne Dr Bruce Bond Mrs HB 07 05 14 Zedmed Anne Dr Bruce Bond Mrs HB 07 05 14 Zedmed Anne Dr Bruce Bond Mrs HB 07 05 14 Zedmed Anne Dr Bruce Bond Mrs HB 16 05 14 Grant Sally Doctor Good Smith Dr Good Doctor 28 05 14 Seinfeld Jerry Dr Christine Ellison Commercial in Confidence Page 15 of 27 DER Type Referral Note 80031 Referral note 80034 LETTER Dr Be Letter Referral Letter Letter Referral Letter Argu Letter Referral Letter Letter Referral Letter Discharge Summarization 8003t Support Group S One On Discharge Summarization N8003 ARGUS GENIE USER MANUAL 5 ARGUS DAILY MAINTENANCE 5 1 Using Argus Message Manager 5 1 1 Monitoring Sent and Received Messages It is important to monitor the Argus Message Manager on a regular basis This will assist in ensuring that messages are being sent and received as expected Although notifications of problems will be emailed to the business contact for a Practice at the time they occur regular checking
31. t is important to clarify Adding a Recipient to your Argus Address Manager To be able to send to other Argus recipients you must first add them to your local Argus Address Manager Access the Argus Address Manager by double clicking on the icon normally on the Desktop of the computer which has Argus installed The icon looks like this Default username is argus and default password is argus To look up Argus recipients you need to click on Add Addresses yf Add Addresses gt View SMD Addresses gah View Printable Address Book Log Out Type in the name or part name i e First or Surname only of the practitioner or practice you d like to add in the example shown below the search term is argus then click on the Search the Human Services Directory all Argus users are listed in this national directory Tip Do not enter a search term and hit the Enter key you need to click the Search the Human Services Directory button to return results ARGUS Commercial in Confidence Page 7 of 27 GENIE USER MANUAL Search Options Practice or Practitioner Name Note that you can also click on the drop down showing Practice or Practitioner name to choose a different way to search the Directory as shown here Search Options Practice or Practitioner Name Practice or Practitioner Name Practitioner Gren Name 7 Practitioner Surname 7 Suburb Postcode Medicare Locals and Divisions Medical Specialty Email or P
32. te 2 2 How Argus Works Argus enables healthcare providers to electronically exchange clinical documents securely via encrypted email or SMD reducing the costs associated with stationery printing faxing and posting reports Electronic transmission speeds up the delivery of patient information whilst providing clarity that is often lost with poor handwriting and fax rendering ARGUS Commercial in Confidence Page 5 of 27 GENIE USER MANUAL 2 3 Who Does It Let Me Communicate with Used by Allied Health General Practitioners Hospitals Practice Nurses Pathology Radiology and Specialists to name a few Argus enables communication between health and care professionals delivering admission notifications medication reviews care plans event notifications ED and discharge summaries reports referrals patient progress notes or Diagnostics amp Imaging Health Provider Directory HPD amp National Health Service Directory NHSD Hospitals General Practice Specialists and Allied Health ARGUS Commercial in Confidence Page 6 of 27 3 3 1 3 2 GENIE USER MANUAL BASIC ARGUS FUNCTIONALITY Confirming readiness of other Argus users to receive electronically It s important to contact the Practice in person prior to your first electronic message to them to confirm that they have integrated receiving electronic messaging into their Practice routine In most instances they will have done this however i
33. tice GP doctor Roberts Penelope argus badac net au Copy Email T Connectingcare Online System Community Health Care Health information referral PKI Test Service to LC Connectingcare icarter data com au Copy Email T Gastroenterology Services Tasmania Specialist Medical requires referral Gastroenterology amp Hepatology 569127 argus net au Copy Email Show 50 rows per page The second way is titled Your SMD Address Book and is accessed by clicking on the View SMD Addresses link as highlighted above Your SMD Address Book will list other sites that have also using Argus v6 As shown below this view does not include the Copy Email link so you have to select the email and copy to the clipboard ARGUS ADDRESS MANAGER 2 Help 1 About Licence Subscription Agreement Argus Address Manager Your SMD Address Book Argus This page shows the entries you currently have in your Argus address book To delete select one or more entries and click the Remove Selected Addresses button in the table below Address Manager To search the Human Services Directory and add more entries to your address book click the Add Addresses link i Add Addresses gt View Email Only Addresses ap View Printable Address Book LlogOut Sumame Te Search Gear EJ EJ Ae A O OS Site Name te Service Practitioner t Provideri0 s Email t HPLO al Argus DCA QA Support group s One on One Support Mentoring Coaching
34. tton Select the icon TP to add a recipient You can also edit existing entries Add the following details a Title Mr b First Name Argus c Given Name Integration d Clinic Argus Clinic e Address 1 Suite 4 Greenhill Enterprise Centre f Suburb Mt Helen Genie File Edit Open Help B Address Book Mr Argus Integration X A Details Correspondence Title Mr C Mark Contact Inactive First Name Argus Initial Surname Integration Auto Capttalise Clinic Argu s Clinic F Assists at Operations F Acts as Locum Address uke 4 Greenhill Enterprise Centre Web Import Address 2 Addini First Name G Formal Dear Mr Integration Full Address Suburb Mt Helen Postcode 3350 Argus Clinic Address 4 i Suite 4 Greenhill Enterprise Centre State VIC Country Australia Mt Helen VIC 3350 Provider No Mobile Notes Work Phone Pager Fax Home Phone Email Category Specialty Select specialty C Genie User 3d33d42c 438e 46F2 8aa7 Sd0d837d4e84 E Select Tab Correspondence Select Preferred Method of Communication Argus Under Carrier Identifiers Argus Connect add Email argusintegration argus net au This is however dependent on the version of Genie Only the latest version has the email field under the correspondence tab Otherwise it needs to be included in the email field on the details tab AR
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