Online Film Ordering For Patrons - Broadcasts
Contents
1. family history center Online Film Ordering for PatronsSeptember 2011 Copyright 2011 IRI Page 130116 Online Film Ordering for Patrons A default family history center is the location closest to you geographically which you have to select after registration This is where your films are shipped for you to view Your default family history center can be changed whenever you are logged in to the Online Film Ordering site In addition your default family history center will determine the price for your film loan Each country has the same prices for each film loan 11 Is it required for a patron to have an e mail account or address in order to participate in the online ordering system Yes as in any e commerce sit nail address There is no way to communicate without an act you need to have an e re e mail address 12 Why was my credit card charged a different amount than what was displayed as the total cost on my order FamilySearch International is a United States of America domiciled legal entity In addition to charges for microfilms ordered your local card issuing bank may pass a foreign transaction fee on to you This fee usually averages 3 of the card transaction cost and varies from bank to bank Please contact your local card issuing bank for details on foreign transaction fees 13 What do I do if my credit card keeps declining If your credit card declines you should wy a different credit2. card or contact the bank or institution that issued the card Note FamilySearch only accepts Mastercard or Visa Microfilm Use Agreement The following is the agreement each patron signs before placing a microfilm order Terms and Conditions for Access to Microfilm You have requested that FamilySearch International us we or like terms loan one or more of our microfilm to a Family History Center FHC where you can view the microfilm You acknowledge that all microfilm loaned remains our sole property You agree that you will not remove microfilms from the FHC to which they are shipped You agree that you will not make any unauthorized copies of the images on a microfilm in any format photocopy digital or analogue photos video etc You agree that use of some microfilm is restricted based on your geographic location or your membership in The Church of Jesus Christ of Latter day Saints If you provide untrue information when requesting a microfilm that microfilm may be returned to us without refund of any service fees paid Additional legal restrictions on the use of microfilm may be posted in at the FHC on the packaging or as part of the images within a microfilm You agree to fully and carefully abide by all such restrictions You may only view microfilms at a FHC during its hours of operation We are not responsible for your inability to view a microfilm at your selected FHC or any FHC Microfilm that you
3. making a copy of the film prior to shipment This process may take up to 90 days before the film is ready to be shipped A track status update email is sent notifying the patron of the delay Online Film Ordering for Patrons September 2011 Copyright 2011 IRI Page 110416 Online Film Ordering for Patrons Shipped This status is set when a film has shipped in the last 24 hours and is now in transit to the local family history center If the loan type is short term the return date will be 90 days from the shipping date You will receive an email notification Received The film has arrived at the selected family history center Shipping may take up to 30 days depending on where you are in the world You will receive an email notification when your film arrives Returned The family history center has shipped the film back to FamilySearch It is no longer at the center This usually applies to short term microfilm loans but can also apply to extended loans when they are returned One week prior to the return date an email is sent to the patron notifying them that their film is about to expire and that they should renew the film Canceled An individual film can be canceled by the patron within 24 hours when the order status is set to Processing Once it is set to Requested the order will be fulfilled To request an individual film cancellation contact Support If you wish to cancel the entire order go to your Recent
4. personal jurisdiction of such courts for the purposes of litigating any such action and hereby waive any objection to forum or venue based on forum non conveniens This agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods If any provision of this agreement is unlawful void or unenforceable in Whole or in part the remaining provisions shall not be affected unless we determine that the invalid or unenforceable provision is an essential term of the agreement in which case we may at our sole discretion amend the agreement Online Film Ordering for Patrons September 2011 Copyright 2011 IRI Page 15 0116 Online Film Ordering for Patrons FamilySearch Support films familysearch org Use the Contact Us link at the bottom of the FamilySearch Microfilm Ordering Web site Toll free telephone numbers To find the toll free number in your area click ntps www Familysearch org help contact Online Film Ordering for Patrons September 2011 Copyright 2011 IRI Page 160116
5. request will typically be delivered to a FHC between 7 and 180 days after your request is sent depending on many factors We are under no obligation to deliver the microfilm and may unilaterally cancel your order in our sole and absolute discretion Microfilm will not be shipped to a FHC you designate unless your service fees have been successfully collected via the credit card or bank account information that you provide If we determine a microfilm is no longer available for loan or cannot be delivered service fees paid for delivery of that microfilm will be refunded to you If you request multiple microfilms they may be shipped separately and at different times to the FHC Delivery date cannot be determined via this Web site You should contact the FHC to inquire about microfilm you have requested Online Film Ordering for Patrons September 2011 Copyright 2011 IRI Page 140116 Online Film Ordering for Patrons You agree to handle all microfilm with care and as instructed by FHC staff members You are responsible for the damage and cost resulting from your misuse or mishandling of the microfilm Microfilm are provided as is and we do not warrant or guarantee that any microfilm will be in any certain condition that it will contain the information you are seeking or that the images on a microfilm are legible The loan period for each microfilm is 90 days which begins when the film is shipped from by us to the FHC You may r
6. 16 Online Film Ordering for Patrons Step 3 Using the drop down menu select the curreney for your order The currency should default to your focal currency Step 4 Click the Add to Cart button Step 5 Click the Proceed to Checkout button Note From the shopping cart individuals may perform the following actions when placing thelr order Remove items Continue shopping Update Shopping Cart Proceed to Checkout Step 6 Enter your billing information step Click Continue Step 8 Select Payment Information Step 9 Click Continue Shopping Cart Onine im Ordering for Patrons September 2011 Copyright 2011 IRI Page 5 0f 16 Online Film Ordering for Patrons Note Read the Microfilm Use Agreement Step 9 Click to accept the terms of the agreement Step 10 Click Place Order step 11 Complete the Payment Information Note There may be associated bank and credit card fees applied for non US transactions Note You can use any card that has the VISA Mastercard logo on it Including debit credit or pre paid cards Step 12 Click the Place order button Note You may want to print a copy of your order for your records Note You will receive a confirmation e mail of your order Onine im Ordering for Patrons September 2011 Copyright 2011 IRI Page 6af 16 Online Film Ordering for Patrons Using PayPal Ind
7. NDER APPLICABLE LAW WE DISCLAIM ALL WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE AND IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WE DO NOT REPRESENT OR WARRANT THAT THE ITEMS LOANED ARE FREE OF DEFECTS OR HARMFUL COMPONENTS Jurisdiction and Applicable Law This Agreement contains the entire agreement between us regarding Your use of our loaned or sold materials including all microfilm it supersedes all previous and contemporaneous oral or written agreements and may be changed only by a written agreement signed by both parties or by an alteration to this document as posted on this Web site No action or statement Whether oral or written by our staff members FHC staff or any affiliated entity staff shall alter any term of this agreement This agreement and your use of our materials shall be governed by the laws of the State of Utah United States of America as applied to agreements entered into and to be performed entirely within that state without giving effect to any principles of conflicts of law Both parties each agree to seek in good faith to resolve any dispute arising between us failing which any action you bring to enforce this agreement or any matters related to the use of loaned or purchased materials including microfilm shall be brought solely in an appropriate state or federal court located in Salt Lake County Utah You hereby consent and submit to the
8. Online Film Ordering for Patrons User s Guide FAMI W ac Introduction The Online Film Ordering User s Guide is designed to help users of the Online Film Ordering site understand the procedures and guidelines for using the site Table of Contents Introduction 1 Life Cycle of an Order 2 Create an Account 3 Creating an Order 4 Using PayPal 7 Film Pricing 9 Film Status Definitions 10 Frequently Asked Questions n Microfilm Use Agreement 14 16 FamilySearch Support Online Film Ordering far Paron March 2011 Copyright 2011 IRI Page 1 af 16 Online Film Ordering for Patrons Life Cycle of an Order Online Film Ordering is the online site where patrons place and pay for microfilm and microfiche orders The life cycle of an order begins by searching for a microfilm or microfiche to order Then you add the film to your cart and complete the checkout process to pay for the film Once your order has been placed the order is put in a processing queue This queue gives you 24 hours to cancel the order in case you accidently ordered the wrong film or decide you no longer need the film After 24 hours the order is processed If the film is available it will be shipped to the selected family history center and you will recelve an e mail notifying you of the shipment Ifthe loan is short term the date shipped will mark the beginning of the 90 day loan period IF the film is not immediately availabe it will be
9. Orders under My Account and Cancel the specific order Canceling an order or individual film will activate a refund Refunds can take up to 4 business days Cancelling orders with a status pending will not activate a refund because a pending order never received payment A cancellation and refund email will be sent separately Renewed Status A film s track status is set to renewed only for a film renewal These orders update the return date only and are not processed for shipment because the films already exist in the center A short term renewal updates the return date 60 days An extended renewal converts a short term film loan to an extended loan Since we don t ship films for renewals the order status will automatically be set to Executed if all of the line items in the order are renewals Frequently Asked Questions D 3 How can I order a film See the Place an Order link on the Help page Here you can view an online demonstration on how to order a microfilm I want to order a film that is restricted Is there a way for me to get this film even though there are restrictions on my viewing it Restricted microfilms have circulation limitations placed on them by the copyright holder Please contact the copyright holder for information on how to purchase the record You may also consider requesting a photocopy of the needed information Contact FamilySearch Support to find out why a film is restricted 1 want to
10. days These 90 days include a 60 day loan period with an additional 30 days to allow for shipping Some areas will receive the film much Online Fim Ordering for Patrons September 2011 Copyright 2011 IRI Page 100116 Online Film Ordering for Patrons sooner than 30 days and will have the additional time to view the film FamilySearch guarantees the film will be at the Center for at least 60 days up to 90 days The 90 days begin once the film is marked as shipped The film will be returned once the 90 day loan period has expired Extended Microfilm Loan is one with no return date specified The following exceptions can cause the film to be returned or will not allow the film to be ordered The Director determines the film is no longer being used gt The microfilm has become restricted and is no longer available for viewing The film already exists in the patron s default family history center Short term Microfilm Loan Renewal is one where the film already exists on a short term loan at a center or library The purchase of this loan will renew the loan for an additional 60 days upon completion of the original 90 days Extended Microfilm Loan Renewal will convert a short term loan to an extended loan one with no return date specified The following exceptions can cause the film to be returned or will not allow the film to be ordered The Director determines the film is no longer being used The microfil
11. e Film Ordering for Patrons Extended microfilm loan 12 75 Euro Extended microfiche loan 2 10 Euro Cape Verde Short term microfilm loan 0 85 Euro Extended microfilm loan 2 00 Euro need to double check this Extended microfiche loan 0 35 Euro Switzerland Short term microfilm loan 13 00 CHF Extended microfilm loan 33 50 CHF Extended microfiche loan 5 00 CHF Spain Italy Greece and Slovenia Short term microfilm loan 6 00 Euro Extended microfilm loan 15 00 Euro Extended microfiche loan 2 50 Euro Cyprus Short term microfilm loan 5 00 Euro Extended microfilm loan 12 50 Euro Extended microfiche loan 2 00 Euro Poland Short term microfilm loan 15 00 Zloty Extended microfilm loan 37 50 Zloty Extended microfiche loan 6 50 Zloty Hungary Short term microfilm loan 1200 00 Ft Extended microfilm loan 3000 00 Ft Extended microfiche loan 500 00 Ft Film Status Definitions Some information is not available on microfilm and microfiche Due to contractual agreements with the copyright holders some records on microfilm or microfiche may not circulate to family history centers The Family History Library Catalog should indicate that there is no circulation to a family history center Please check the catalog carefully before placing your order Definition of Loan Types Extended Microfiche Loan is one with no return date is specified All microfiche orders are extended loans Short term Microfilm Loan is 90
12. enew the loan for 60 additional days via this Web site Renewals must be initiated at least ten days before the 90 day loan period ends You must show the FHC a copy of the email you receive as evidence of your renewal At the end of the loan period the FHC will return the microfilms to us In addition we reserve the right to withdraw any microfilm from any FHC at any time for any or no reason You will have first priority to use microfilms you have requested but acknowledge that other visitors to a FHC may without cost also have access to and use those microfilms Limitations of Liability Neither we nor any of our affiliates are liable for any special incidental exemplary or consequential damages resulting from your use of or your inability to use any materials Toaned by us including but not limited to lost profits and business interruption even if we the FHC or any affiliated entity have been advised of the possibility of or could have foreseen any of the excluded damages In no event shall our or our affiliates total liability to you under any legal theory for all damages losses and causes of action exceed the amount you have paid to us DISCLAIMER THE LOANED MATERIALS INCLUDING ALL MICROFILM OR OTHER ITEMS LOANDED OR PURCHASED THROUGH THIS SITE ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED TO THE FULLEST EXTENT PERMISSIBLE U
13. ere Is one standard microfiche price regardless of the number of fiche assigned to the microfiche number Microfilm renewals are the same price as the regular loan price regardless of how many times you renew the film Note We do not handle sales tax anywhere in the US EXCEPT for California which is subject to a use tax California tax is city based and is calculated based on the Family History Center s physical address The use tax is already calculated into the film price for California As a result each FHC in California has a slightly different film price Price Structure Australia Short term 7 75 AUD Long term 19 50 AUD Microfiche 7 75 New Zealand Short term 8 50 NZD Long term 21 25 NZD Microfiche 5 00 NZD British Isles Short term 8 50 GBP Long term 18 75 GBP Microfiche 8 50 GBP United States Short term 7 50 USD Long term 18 75 USD Microfiche 4 75 Canada Short term microfilm loan 6 00 CAN Extended microfilm loan 15 00 CAN Extended microfiche loan 5 00 CAN Austria Belgium Germany France Short term microfilm loan 8 50 Euro Extended microfilm loan 21 25 Euro Extended microfiche loan 3 50 Euro Portugal Short term microfilm loan 4 25 Euro Extended microfilm loan 10 50 Euro need to double check this Extended microfiche loan 1 75 Euro Malta Short term microfilm loan 5 10 Euro Online Film Ordering for Patrons September 2011 Copyright 2011 IRI Pagesat 16 Onlin
14. ividuals can pay for microfilm orders using PayPal PayPal is a secure way to pay online Once Individuals have a created a PayPal account they can pay for future purchases without having to enter their payment information every time Step 1 After you have placed an order click the Proceed to Checkout button Step 2 Enter the billing information and click Continue Step 3 In the Payment Information tab click PayPal and click Continue pean a Onine im Ordering for Patrons September 2011 Copyright 2011 IRI Page 7af 16 Online Film Ordering for Patrons Step 4 Read and accept the terms of the Microfilm Use Agreement then click Place Order Step 5 Click Have a PayPal Account Note If you do not already have a PayPal account enter your Information to create a PayPal account step Review your order summary Step 7 Click the check box to verify your information is correct and then click Agree and Continue Step 8 When your transaction is complete you can return to the Online Film Ordering website by clicking Return to FamilySearch microfilm LDS Church Online Film Ordering for Patrons September 2011 Copyright 2011 IRI Page sof 16 Online Film Ordering for Patrons Film Pricing To see the global USD microfilm or microfiche price or to see the price for your family history center You must first sign in to the Online Film Ordering system Th
15. m has become restricted and is no longer available for viewing The film already exists in the patron s default family history center Statuses on an entire order Pending Your order has not been completed due to a lack of payment information or funding The only way for the order to be processed is for you to reorder the items Processing Your payment has been received and you now have 24 hours to cancel the order Requested The order has been processed and Is now either awaiting shipment or is being requested to the Vault Your order has been received for processing See Track statuses of film order items below for statuses that apply to each film within the order Canceled You or FamilySearch has canceled the entire order To successfully cancel an order you must cancel it within 24 hours fram the time the order was placed You should expect a refund notification within 4 business days However the transaction may not show on your statement immediately You will need to check with your bank Executed All of the films in your order are Received Returned Renewed or Canceled Ifall films in the order are canceled the order is canceled rather than executed Track statuses of film order items Pending This film is waiting to be processed No action has been taken yet Requested The order has been processed and is now either awaiting shipment or a copy is being created Backordered This status is set when we are in the process of
16. pay by Direct Debit but it does not work What can I do Online Film Ordering for Patrons September 2011 Copyright 2011 IRI Page 120116 Online Film Ordering for Patrons You may use Visa MasterCard Debit Bank Cards or PayPal to pay for your order Note If you require using bank transfers or European Direct Debit you will need to create a PayPal account 4 Lordered the same film twice Will I receive reimbursement for one film The only way the film can be ordered twice is through two separate orders placed through the online film ordering site You can cancel an order within 24 hours from the time the order was placed If you successfully placed two distinct orders with the same film number and do NOT cancel one of the Orders in time you will NOT receive a reimbursement 1 was charged for a restricted film I ordered Will I get my money back for this film Refunds will be automatically given for restricted film orders The Online Film Ordering system will not permit you to order a restricted film 6 May I pay for the microfilm or microfiche loan fees in the family history center or affiliate library I don t want to pay over the Internet The only way to order a microfilm or microfiche is over the Internet Our Web site uses Secure Sockets Layer Encryption meaning communication over the Internet through this site is secure and safe from fraud The site aligns with the Payment Card Industry Data Security Standard
17. placed on backorder and you will receive an e mail notification Once the microfilm has been received at the family history center you will be notified bby e mail that the film has arrived and is ready for you to view Seven days before the film needs to be returned you will be sent a renewal notification At that time you can either renew the film for an additional 60 days or have the film returned Online Film Ordering for Patrons September 2011 Copyright 2011 IRI Page 2 0f16 Online Film Ordering for Patrons Create an Account To access the Online Microfilm Ordering site individuals will need to use their FamilySearch account or LDS account Ifa person does not have a FamilySearch account or LDS account they will need to register Creating an account allows individuals to order microfilm or microfiche Online Film Ordering requires a person to have a user name and password This Is called a FamilySearch Account or LDS Account The FamilySearch Account is for the general public Ifa patron does not have a FamilySearch Account he or she will not be able to order microfilm The user name and password a patron creates can be used to access most websites owned by the Church of Jesus Christ of Latter day Saints that are available to the general public The LDS Account is for Church members Step 1 Go to http familysearch org films step Click the Sign In link Online Film Ordering Step 3 Click the C
18. reate New Account button Where Generations Meet Step 4 Choose the type of account you want to create Note FamilySearch accounts are for the general public LDS accounts are for members of The Church of Jesus CChesit of Latter day Saints 2a im Ordering for Patrons September 2011 Copyright 2011 IRI Page 30016 Online Online Film Ordering for Patrons Step 5 Enter information as prompted Personal information Login information Email address Security key Note Though e mail address is not a required field it is required to use OnlineFilm Ordering When entering a password enter 6 or more characters Step 6 Confirm your account by going to your email finding the e mall from FamilySearch Account and Clicking the confirmation link Creating an Order Patrons can place and pay for microfilm and microfiche orders After the patron has created his or her account he or she can order microfilm on loan and have them shipped to thelr local family history center step After you have signed in select your ia eee Loan Type and Film Number nine Fin Ordening Mote The flowing lean types are eon estendes Monch toan Siara tarm Mot Laan Extended Microfilm Loan i Short term Microfilm Loan Renewal Extended Microfilm Loan Renewal Step 2 Click Search Online Film Ordering for Patrons September 2011 Copyright 2011 IRI Page of
19. s ensuring a quality and secure experience when paying for your film or fiche loans 7 Isit possible to receive a credit for a film I ordered by mistake In the future may I order another film or take a rain check No you cannot receive credit for a film purchased or take a rain check Please look carefully at the film number description before placing your order You can cancel your order within 24 hours from the time you placed the order You will then receive a full refund You can also receive a refund if the microfilm or microfiche is damaged unreadable does not match the description in the Family History Library Catalog or the box contains the wrong film 8 Can I have my film sent to a center other than the one I m registered for Yes you will need to change your default family history center before placing the order TH done by clicking the change Link in the top right corner of the My Account page vce sones Ase tne Once a film is received at a family history center it cannot be transferred to another center 9 I need to keep the film more than 90 days How can I extend the loan period You can renew your loan online Select the loan type Short term Microfilm Loan Renewal and you will have an additional 60 days to view the film at your centre or affiliate library You can also choose to convert your short term loan to an extended loan by selecting Extended Microfilm Loan Renewal 10 What is a default
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