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DCX3200 Installation Manual

1. L B S m A V Receiver AUDIO VIDEO COMPONENTVIDEO DIGITAL AUDIO 5 1 CHINPUT 7 iL 1 VIDEO S VIDEO COAX IN CENTER io oi io OPTICAL IN CABLE TV Ze e IN OUT LS OrO v x e 6 O Pb TV MONITOR HDMI OUTPUT e VIDEO S VIDEO our E Note Because some entertainment equipment cannot simultaneously support baseband composite video and S Video never simultaneously connect both video inputs Note This connection method does not support HDTV For information see Connecting HDTV Separate Video Audio Connections in this section 15 3 INSTALLATION Connecting a Standard Definition TV SDTV 1 Connect the stereo audio cable to the AUDIO L and R connectors on the DCX set top and the AUDIO L and AUDIO R connectors on the Stereo TV SDTV 2 Connect a video cable to the VIDEO OUT connector on the DCX set top and the INPUT VIDEO on the TV or an S video cable to the S VIDEO connectors on the DCX set top and the TV Note These video connection methods do not support HD video If you have an HDTV see Connecting HDTV Separate Video Audio Connections Figure 3 4 Connecting a Standard Definition TV SDTV i a _ Choose __Choose___ one one L R audio S Video Video RF audio video composite coax DCX3200 El Cable in Alternate Alternate d
2. Problem Possible Solution There is no Verify that the TV is powered on and set to the appropriate input source for the video onthe DCX set top TV screen Verify that the DCX set top is powered on and tuned to an authorized cable channel Verify that all video cables between the DCX set top and the TV are firmly connected Verify that the coaxial cable feed is firmly connected to the DCX set top and the wall jack e f the DCX set top video output is connected to a home theater unit verify that the home theater unit is powered on and set to the appropriate input source e fthe DCX set top video output is connected to a TV through an HDMI connection power off the TV and then power off the DCX set top Wait one second and then power on the devices Not all HDTVs can display every output format 1080i 720p 480p or 480i available on the DCX set top To select a different format 1 Ensure that your DCX set top is plugged into a power outlet and is turned off 2 Press the MENU key on the remote control Your settings are displayed on the DCX set top OSD 3 Press the A and Y keys to display the HDMI YPbPr OUTPUT setting 4 Press the K key to cycle through the available output formats until a picture displays on the TV No graphics If you use the IEEE 1394 connection on screen graphics including closed or program captions and program guides are not displayed by the DCX set top On screen guides graphics and captions
3. DELETING Deleting Object is being deleted POSTPONED Postponed Object cannot run on the current system it will be enabled during the next boot CONNECTED Connect Connected to download PID awaiting data PEND CONNECT TryingToConnect Trying to connect ID The object identifier LO The Local Origination states whether the object is located locally on the set top Memory Configuration This diagnostic displays the DCX3200 memory configuration The information is updated when you display the diagnostic MEMORY CONFIGURATION SYSTEM RAM 256 MB FLASH 64 MB NVRAM 256 KB The Memory Configuration fields are Field Description System RAM The allocated system RAM in MB Flash The allocated flash memory in MB NVRAM The allocated NVRAM in KB Audio Video Status Audio Video Status diagnostics display information regarding audio and video content and settings configured for the set top 48 4 DIAGNOSTICS AUDIO VIDEO STATUS SPDIF Output N A LFE 0 Audio Mute ON Video Mute MUTED Captions Detected N A N A Primary Lang Digital subtitles Status enabled NO ISO Lang eng Enhanced NO Rendered NO PiP Focus N A INPUT SOURCE N A ADP LOCK N A AUDIO MODE N A VP LOCK N A INPUT FORMAT N A Field Description AUDIO S PDIF Indicates S PDIF Mode as set by application software
4. e For RF output no further audio connection is required Baseband Audio If the audio receiver does not support Dolby Digital use the baseband L R AUDIO L and R outputs to connect to the audio receiver Connect the stereo audio cable to the AUDIO L and R connectors on the DCX3200 and the audio left and right connectors on the TV If the equipment supports it use either the optical S PDIF or coaxial digital S PDIF output there is no difference in audio quality between the two instead of the AUDIO L and R outputs These outputs offer better audio quality including support for Dolby Digital 5 1 Surround Sound The cabling diagrams show audio video A V connections to an audio receiver where the receiver functions as an A V router When connecting to an audio receiver reference its installation guide for directions on connecting to baseband and digital audio ports The VCR and TV receive their A V signals from the currently selected input device on the audio receiver This is important when the subscriber has another A V device such as a DVD player a secondary VCR a CD player or other electronic component Motorola recommends connecting the TV to the monitor output so on screen menus for the receiver can be displayed Receivers themselves often have interactive on screen menus Installation Overview 1 Determine if you are connecting to a High Definition Use the component video YPbPr HDMI or IEEE 1394 ou
5. e The digital audio OPTICAL S PDIF or COAXIAL S PDIF audio outputs may be used in place of the stereo audio outputs AUDIO L and R These outputs offer a higher level of audio quality including support for Dolby Digital 5 1 audio e S Video connections may be used in place of the standard composite video connections S Video offers a higher level of standard definition video quality than composite video 3 INSTALLATION Figure 3 6 Connecting the DCX Set top to an A V Receiver Standard Definition TV SDTV and VCR DVD Recorder Choose one L R audio S Video Video composite DCX3200 3 Cable in VCR DVD Recorder Alternate Standard Definition TV INPUT INPUT OUTPUT AUDIO LEFT CABLE ANTENNA IN AUDIO VIDEO AUDIO VIDEO O Avon eeo oceo 9 xe Mes ToTV CABLE L R L R ANTENNA IN lI Si ees svoo A V Receiver 5 1 CH INPUT T COMPONENT VIDEO DIGITAL AUDIO COAX IN OPTICAL IN IN OUT Oro di a Pb TE HDMI NE VIDEO S VIDEO OQ wc i gt D 5 D D Note Solid lines indicate optimum connections Note Consult you re a V receiver manual for additional wiring options or constraints when including a VCR DVD Recorder in your configuration 20 3 INSTALLATION Data Device Connections The
6. A hcc es ear omar aesti ete teres reU etaim delat MT KE orem or ors 5 A tu a eR c Es m gana et a tl IO ut a UR eph ang 6 KST Ree O TT EM E a BAN 7 Before You Begl ss oc ce rt bte art ito ra e tne de a eg 7 ColdReset Pr eB UEB co de Ka a a 7 Gold cadui cd EET 7 Video Connection A CegdivtedalteDiaaptthctd ets ooo te renan rnanera 8 Audio Connection ODD OS aen odiosa a ete ak ree A 9 Installation OVAS A ASAS A NS 9 Connecting HDTV Single Connection for Video Audio aa iaa eaaa aane eaaa eaaa aa eaaa anae aan eaaa an aane anae 10 GADIS tara eaaa a Aa ck a D Ak Ae oe al et rte anc Rm 10 SIR TTT 10 Saa TTT 10 Connecting HDTV Separate Video Audio Connections sse eee 12 A A Bad ei a a htc hate gs 12 DIL e na a A A aaa Da aa decease a cd 12 Component Video YPbPr ste abet eaaa reto dede 2 AUdi A A AS ASA AAA 2 Connecting an A V Receiver Audio sss netter tente tenete trennen 14 Connecting a Standard Detinition TV SDTV certera drehte aded rra tf enr 16 Connecting a Standard Definition TV SDTV and VCR DVD Recorder 17 Connecting an A V Receiver TV and VCR aaaaaa anaa aaaa eaaa eaaa anana aan anana aana tette nean aaa trennen trennen 19 Data Device COMO dead Kana na A GAN An trie A anah T 21 Operational Check for the Remote Control 22 Configuring the Audio Video and Closed Caption Settings sss 22 Graphics Overlaying the VIdBOS usitate ptas pasti e oe pedido at uk rio aft eu
7. HDMI output can be directly connected to the A V receiver 13 3 INSTALLATION Connecting an A V Receiver Audio There are several options available for audio connections to the A V receiver e Digital audio OPTICAL S PDIF e Digital audio COAXIAL S PDIF e Stereo audio AUDIO L and R If the AN receiver supports it the optical S PDIF or coaxial S PDIF audio outputs may be used in place of the stereo audio outputs AUDIO L and R These outputs offer a higher level of audio quality including support for Dolby Digital audio e Digital audio optical S PDIF Connect the optical cable to the digital audio optical connector on the DCX set top and the optical connector on the A V receiver e Digital audio coaxial S PDIF Connect the digital audio cable to the digital audio connector on the DCX set top and the DIGITAL INPUT COAX connector on the A V receiver e Stereo audio Connect the stereo audio cable to the AUDIO L and R connectors on the DCX set top and the AUDIO LEFT and AUDIO RIGHT connectors on the A V receiver For information on configuring the DCX set top settings see Configuring the Audio Video and Closed Caption Settings 3 INSTALLATION Figure 3 3 Connecting the DCX Set top to an A V Receiver Audio T Digital audio Digital audio L R audio optical coaxial Choose Choose one one DCX3200 Cable in Alternate ms ci Alternate
8. Motorola Inc MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office CableCARD M M Card and DOCSIS are trademarks or registered trademarks of Cable Television Laboratories Inc HDMI is a trademark of HDMI Licensing LLC Dolby and the double D symbol are registered trademarks of Dolby Laboratories Macrovison is a registered trademark of Macrovision Corporation All other product or service names are the property of their respective owners All rights reserved Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose Motorola may make improvements or changes in the product s described in this manual at any time CONTENTS diliitroducHOns ct oe EE dre A ate eo Re 1 Foto tote RO Sn T 2 TUNE S itr er e n ut RP ER P E RR RUE PR A T EA Do don 2 standard Audio Video ESAS utr rete DR wi sie oia bn en A AA AAA a 2 Standard Data Features AAA ga A A eta ag a a a tte tubes A TR 2 Standard Miscellaneous Features 3 YOU Need B s TTT a Dana Stet dat ERN 3 Calling for A A A A 3 Z OVETVIEW m EC I EU 5 FronbPanel E tratte anda atatim ada iiie n OE da e ee DR 5 Hear Panel ss rh sr eer
9. NO OOB data not detected within the last 5 seconds EMM Data Indicates whether EMM data is being carried on the OOB stream OSD Description YES EMM data detected within the last 5 seconds NO EMM data not detected within the last 5 seconds 37 4 DIAGNOSTIGS Field Description SNR When carrier lock has been established displays an estimate of the carrier signal to noise ratio in dB with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Invalid SNR value AGC When carrier lock has been established displays an estimate of the AGC as a percentage with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Invalid AGC value EMM Displays the conditional access stream for the DCX3200 in hexadecimal Provider ID EMM PID Displays the packet identifier PID stream the DCX3200 tunes to for EMM data in hexadecimal Network Displays the network PID to which the DCX3200 is tuned to receive network PID messages in hexadecimal Hunt Mode The hunt mode includes Hunted None Round Robin RR Search SRCH Fixed Frequency FIX or EMM Provider ID EMM LKC The last known carrier is the last valid OOB frequency displayed in MHz and ranges from 70 to 130 MHz with the specific values of 75 25 104 20 72 75 92 25 98 25 107 25 107 40 110 25 116 2
10. OSD Display Description N A Audio S PDIF mode is not applicable IEC958PCM PCM audio selected Dolby Digital For Dolby Digital selection the following speaker selection is set 1 0 right front or left front 2 0 right front and left fron 3 0 right front and left front and center 2 1 right front and left front and right rear or left rear 3 1 right front and left front and center and right rear or left rear 2 2 right front and left front and right rear and left rear 3 2 right front and left front and center and right rear and left rear LFE Low The LFE indicates if the nomenclature low frequency effects are available in the Frequency Effect Dolby Digital audio stream as indicated if the 0 1 is present in the Dolby Digital 5 1 nomenclature for example Dolby Digital 5 1 surround Valid values include OSD Display Description 0 LFE is not available 1 LFE is available for example Dolby Digital 5 1 surround Muting State and The Audio and Video Mute Status indicates if the audio and or video have been Method muted by the software The audio mute is either On or Off The Video Mute describes the MPEG muting method selected by the software and indicates if the output video is in the mute state by displaying On or Off followed by the mute method Methods include OSD Display Description 49 4 DIAGNOSTICS Field Description UNMUTED Displayed if mute method is not selected MUTE to Displ
11. Settings Menu 55 4 DIAGNOSTIGS Setting Description 4 3 Override The 4 3 Override setting allows you to specify the video output format of the DCX set top when it is tuned to a Standard Definition Options include 480i 480p Stretch and Off By default the 480i option is selected The options are used as follows e 480i The DCX set top will present Standard Definition programs in the Standard Definition 480i format 720 x 480 pixels e 480p The DCX set top will present Standard Definition programs in the Enhanced Definition 480p format 720 x 480 pixels e Stretch The DCX set top will automatically stretch all Standard Definition programs to a widescreen aspect ratio and present the video in the format designated by the HDMI YPbPr Output setting Note that the Stretch option is only available when the TV Type setting is 16 9 e Off The DCX will create a widescreen version of a Standard Definition program by adding black bars to the left and the right of the picture and present the video in the format designated by the HDMI YPbPr Output setting Some televisions may only support certain video formats Please consult the television s user manual for more information on format compatibility If the HDMI YPbPr Output setting is 480i the 4 3 Override feature is disabled and is no longer selectable in the menu The 4 3 Override feature is available w
12. TV SDTV and VCR DVD Recorder L R audio Video composite DCX3200 5 d i Homi a E O s TN ms Cable in Standard Definition TV INPUT VCR DVD Recorder CABLE ANTENNA IN AUDIO LEFT INPUT OUTPUT AUDIO VIDEO AUDIO VIDEO AUDIO RIGHT ToTV ANTENNA IN CABLE i 1 in O VIDEO S VIDEO 3 INSTALLATION Connecting an A V Receiver TV and VCR 1 Connect a stereo audio cable to the AUDIO OUT L and R connectors on the DCX set top and the INPUT L and R connectors on the A V receiver Connect a video cable to the video out connector on the DCX set top and the cable TV video connector on the A V receiver Connect a stereo audio cable to the VCR AUDIO OUT L and R connectors on the A V receiver and the INPUT AUDIO L and R connectors on the stereo VCR Connect a stereo audio cable to the OUTPUT AUDIO OUT L and R connectors on the stereo VCR and the VCR AUDIO IN L and R connectors on the A V receiver Connect a video cable to the input video connector on the stereo VCR and the video VCR OUT connector on the A V receiver Connect a video cable to the output video connector on the stereo VCR and the video VCR IN connector on the A V receiver Connect a video cable to the input video connector on the Stereo TV SDTV and the TV monitor output video connector on the A V receiver If the equipment supports it
13. TV the TV provides the DCX3200 with its list of supported video formats The DCX3200 will automatically place a check next to the formats in the checklist that it can verify are supported by the TV The checklist may be modified manually after the DCX3200 performs the automatic configuration Note 3 While this checklist provides the ability to customize the Native mode experience when using the DCX3200 it can also result in a loss of video if the checklist is modified without a clear understanding of the video formats supported by the TV These settings should only be modified by a professional installer or someone with a good working knowledge of the video formats supported by the TV Note 4 When using the DCX3200 in Native mode at least one of the following formats 1080i 720p 480p 480i MUST be checked even if one or both of the 1080p formats has been checked The DCX3200 cannot be 26 3 INSTALLATION Setting Description configured to provide video only in the 1080p30 and or 1080p24 formats The DCX3200 also does not support the 1080p60 video format Note 5 The DCX3200 will provide 480i format video on the YPbPr output whenever 1080p30 or 1080p24 format video is being provided on the HDMI output Additional HDMI Settings The Additional HDMI Settings option is available whenever an HDMI connection is in place Selecting this option will present a new menu screen with settings specific to the HD
14. as the terminal ID assigned by the DAC 6000 It is a unique system generated eight digit integer between 1 and 16777215 00000000 is displayed when the UPM is not configured or if it is unknown Upstream ID A four digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DCX3200 0000 is displayed if the Upstream ID is not configured or if it is unknown Downstream ID A four digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DCX3200 0000 is displayed if the Downstream ID is not configured or if it is unknown State The interactive status of the DCX3200 OSD Description UNCONFIG The DCX3200 is not configured for the interactive system and the platform should run as pre interactive MAC CONNECT The DCX3200 is waiting to establish a connection to the MAC PID Stream INIT WAIT DC The DCX3200 is in the interactive initialization state and OR C waiting for the default configuration or the contention channel list messages WAIT LM ACK The DCX3200 is in the interactive initialization state and waiting for Link Management Response ACK for Local Address Message WAIT SO ACK The DCX3200 is in the interactive initialization state and waiting for a Sign On acknowledgement WAIT LA OR S The DCX3200 is in the interactive initialization state and O waiting for Logical Address or Sign On with verification Frequency message 62 4 DIAGNOS
15. c Standard Definition TV INPUT AUDIO LEFT CABLE ANTENNA IN 3 INSTALLATION Depending on the TV s inputs il 2 If possible use the S Video and audio connects on the DCX set top If the TV has no S Video input use the composite video and audio connectors on the DCX set tops If the TV has an RF input only use the RF out connector on the DCX set top The RF connection carries video and audio Note S Video and Composite video require separate audio connections Connecting a Standard Definition TV SDTV and VCR DVD Recorder 1 Connect a stereo audio cable to the AUDIO OUT L and R connectors on the DCX3200 Series set top and the INPUT AUDIO L and R connectors on the stereo VCR Connect a video cable to the VIDEO OUT connector on the DCX3200 Series set top and the INPUT VIDEO connector on the stereo VCR Connect a stereo audio cable to the OUTPUT AUDIO L and R connectors on the Stereo VCR and the INPUT AUDIO LEFT and RIGHT connectors on the Stereo TV SDTV Connect a video cable to the output video connector on the stereo VCR and the input video connector on the Stereo TV SDTV Note You can also connect using the S Video connectors if supported by the stereo VCR These video connection methods do not support HD video If there is an HDTV see Connecting HDTV Separate Video Audio Connections 3 INSTALLATION Figure 3 5 Connecting the DCX Set top to an A V Receiver Standard Definition
16. not enabled Obtain US The DOCSIS upstream channel descriptor UCD acquisition status Parameters e YES The UCD is acquired e NO The set top is acquiring the UCD or the downstream channel e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Establish IP Displays whether the cable modem has acquired its IP address typically Connectivity from a Dynamic Host Configuration Protocol DHCP server e YES The IP address is acquired e NO The set top is acquiring its IP address e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Obtain Displays whether the cable modem has downloaded its DOCSIS cable Configuration modem configuration file from the TFTP server File e YES The cable modem configuration file has been successfully downloaded e NO The set top is downloading its cable modem configuration file e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled 58 4 DIAGNOSTIGS Field Description eCM Registered Displays whether the embedded cable modem has registered with the cable modem termination system CMTS e YES DOCSIS registration is complete e NO DOCSIS registration is in progress or the set top could not register e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Network Access Displays whether the cable modem has been granted acces
17. or home theater receiver should change this setting Return To Main Selecting this option will return you to the main User Settings menu screen Page Restore Selecting this option will restore all of the settings on this screen Automatic HDMI DVI Mode Color Space and Audio Output to their default value Settings Use this option if audio and or video have been lost after adjusting these settings from their default values To configure the DCX3200 settings on the Additional Closed Caption Settings menu screen 1 Power off the DCX3200 and then immediately press the MENU key on the remote control This will display the main User Settings menu Move the cursor next to the Closed Caption option and adjust this setting to Enabled The option to enter the Additional Closed Caption Settings menu is now available 29 3 INSTALLATION ADDITIONAL CLOSED CAPTION SETTINGS SERVICE SELECTION ANALOG DIGITAL FONT SIZE FONT STYLE FONT COLOR FONT OPACITY FONT EDGE TYPE FONT EDGE COLOR BACKGROUND COLOR BACKGROUND OPACITY SETTINGS CC1 PRIMARY LANGUAGE AUTO AUTO AUTO AUTO AUTO AUTO AUTO AUTO AUTO RETURN TO MAIN PAGE gt gt gt RESTORE CLOSED CAPTION DEFAULTS An example of the Additional Closed Caption Settings menu The Additional HDMI Settings menu options are Setting Description Service Sets the service used by the DCX3200 to render draw th
18. status fields are Field Description Type Indicates whether the channel is analog or digital OSD Description DIGITAL Digital Status Indicates the current status of channel acquisition OSD Description Acquired Service has been acquired and is playing but stream components may not be locked yet if the service is digital For an analog service there are no stream components to lock so this is the final status Acquiring Service is being reacquired Not Service has not been acquired due to a failure Acquired OSD Description Acquired Digital service has been acquired and all relevant stream and Locked components for the service are locked If the service is purchasable the stream components will not be locked until the service is purchased Acquired Service has been partially acquired but is not playing For the Not Playing MPEG 2 services this means that no components are selected Preview Indicates whether the current program is in preview mode Purchasable Indicates whether the current program can be purchased for viewing Purchased Indicates whether the current program has been purchased EPOCH Number of authorization requests originating from set top Num Auth The current epoch authorization reason is displayed in the hexadecimal format Reason Oxbb on the OSD 44 4 DIAGNOSTIGS Field Description Service Service number from the secure proce
19. the last known carrier frequency At this point if desired the frequency change mode can be exited by pressing the MENU key a second time Use the UP DOWN channel or cursor keys on the remote control to scroll through all 10 frequencies until the desired new OOB frequency is found The new frequency selections will appear on the MAN FREO line of the OSD 3 When the desired new frequency has been selected press the SELECT key on the remote control to start the search The manual frequency search will last up to 40 seconds On the OSD the MAN FREQ line of text will be cleared the HUNT MODE will display FIX to indicate a search on a fixed frequency and the OOB FREO field will change to the frequency being searched for 4 fthe frequency is found with the proper EMM Provider ID the OSD LKC field will change to display the new frequency 5 If after 40 seconds the frequency search is not successful the product will perform a warm reset 6 To abort a search without waiting the 40 seconds the POWER key on the remote control can be pressed to cause an immediate warm reset In Band Status This diagnostic displays the in band status for the last attempted tuned channel on the OSD The information is updated every 5 seconds IN BAND STATUS IN BAND TUNER 1 MODE 256 QAM CARRIER LOCK YES PCR LOCK NO DATA YES FREQUENCY 0651 000 MHz SNR 33 2 dB GOOD 5 SECOND ERROR COUNTS UNCORRE
20. will light up Power Data and Record Record is only present on MoCA models Press the following sequence of numbers on the remote control 3 2 and 8 As each number in the sequence is pressed the front panel LEDs will extinguish in the following order Power Data and then Record Record is only present on MoCA models In addition the terminal window will echo back each button press as D C and X for each number in the sequence The set top will cold reset 3 INSTALLATION Video Connection Options Use the following guidelines to determine the best video connection for the subscriber s home entertainment system To determine the available video inputs on the TV check the manual supplied with the TV or the TV itself The DCX3200 offers the following video outputs Component HDTV and The YPbPr output provides three component analog video signals YPbPr SDTV to the TV It is the most widely supported HD video connection HDMI HDTV and HDMI and IEEE 1394 provide higher quality digital HD video or SDTV signals than analog component video signals If the TV has an IEEE 1394 HDMI or a DVI input use the HDMI output instead of the IEEE 1394 output HDMITM and IEEE 1394 are video and audio connections If you use HDMI or IEEE 1394 no separate audio connection to the TV is required HDMI is compatible with DVI If the TV has a DVI input you can use an HDMI to DVI converter cable or adapter
21. 2 days 1 day 12 hours 6 hours 3 hours 90 minutes or Not Defined N A the value is invalid or cannot be retrieved 45 4 DIAGNOSTIGS RF Modem Upstream This diagnostic displays the RF modem status if an RF modem is installed in the DCX3200 The information is updated each time this diagnostic is displayed RF MODEM STATUS CONFIGURED CENTER FREQUENCY 0008 096 MHz REQUESTED POWER LEVEL 060 dB ACTUAL POWER LEVEL INVALID REPORT BACK ADDRESS 0x000005 The RF Modem fields are Field Description Status CONFIGURED or NOT CONFIGURED Center The RF modem center frequency is displayed on the OSD in MHz Frequency Requested The value in dB assigned to the DCX3200 during RF leveling blank if it is Power Level not configured Actual Power The power level is displayed in dB on the OSD or is blank if the power level Level has not been set Report Back Displayed in 4 byte hexadecimal format if configured Address Code Modules This diagnostic includes information about the firmware loaded in flash memory and all non volatile code versions are installed on the DCX3200 When the native suite is running the diagnostics of the application operating system and all associated objects should be accessible 46 4 DIAGNOSTICS ASTB VALD Lst 26 ver 3 Boot Code 09 10 Platform Built Version 22 12 May 02 2008 16 28 49 Processor MOL Analog Secure Processor N A Object Ver Status ID LO TC C
22. 2008 20 15 53 34 4 DIAGNOSTICS The General Status fields are Field Description Error Error codes display on the OSD when an error occurs If multiple errors occur the last recorded error is displayed Error Code Description EPOO No error EPO1 Not connected EPOS3 DRAM error EP04 SRAM error EPO7 ROM verification failure EPOS RAM test failure EPO9 Battery test failure EP11 Invalid unit address EP12 Power on self test failure EP14 GITV startup failure EP15 TSI structure corrupt EP18 Driver initialization failure Connected A DCX operations connect or disconnect message determines whether the State DCX3200 is CONNECTED or DISCONNECTED Platform ID A unique 16 bit hexadecimal number that identifies the platform image also called the ROM ID Family ID The manufacturer and product family in hexadecimal Model ID The model in hexadecimal Remod The interface to the subscriber TV channel 3 or 4 in the USA Chan Set top The current time setting on set top Time DST Active Daylight Saving Time Yes indicates DST is active No indicates DST is disabled Time Zone Time Zone selected on set top DST Entry Date and Time set top will begin Daylight Savings Time Time DST Exit Dates and Time set top will end Daylight Savings Time Time Current The current OOB time displayed in global positioning system GPS seconds GPS Time from Jan 6 1980 It is displ
23. 3 Pan Scan This enables the DCX3200 to remove the black bars above and below the picture when possible Some SD programs are broadcast in the letterbox format with black bars above and below the picture Some widescreen TVs offer a zoom feature that may be able to remove the black bars see the TV manual for information about zooming 4 3 video There are This may occur on a 4 3 TV if the 4 3 OVERRIDE setting is OFF To set 4 3 SD black bars programming to fill the screen depending on the capabilities of the TV set on all four 4 3 OVERRIDE to 480i or 480p sides ofthe This may occur on a 16 9 TV if the active video for an SD broadcast is in picture letterbox format To confirm wait for a commercial or look for a graphic such as a network logo If the commercial fills the screen from top to bottom or the graphic appears below the active video the program is being letterboxed by the broadcaster You can minimize this by activating the zoom feature on the TV A broadcaster may include black bars on either side of a widescreen broadcast This is called a hybrid aspect ratio and results in a black border surrounding the video on a 4 3 TV Because this is part of the broadcast the DCX3200 cannot correct the video You may be able to minimize the border using the zoom feature on the TV Colors do Be sure to match up each signal to the same YPbPr connection on the TV not appear Otherwise colors will not appear correctly on the TV corr
24. 5 and 103 75 LKC will remain blank during hunting if a valid carrier has not been found and will be populated once a valid OOB is found Agile OOB Tuner Hunting An OOB frequency can be selected manually by pressing the MENU button while in the OOB Status diagnostics screen To exit this mode press the MENU button a second time or press the POWER button If the set top is in the process of hunting for an OOB frequency control of frequency selection is suspended i e pressing Menu button on OOB status screen to display MAN FREQ is not available when the set top is hunting Manual Selection of the OOB Frequency OSD Frequency Override in Hunted Mode The manual override frequency capability is only displayed if the box is not currently hunting and the operator presses the MENU key while OOB OSD diagnostics are displayed The MAN Freq displays the LKC and allows the operator to select via scroll up down a specific frequency to check if a valid OOB is on that specific frequency The MAN Freq parameter is the OOB frequency selected in the frequency selection mode and displayed in MHz with the specific values of 75 25 104 20 72 75 92 25 98 25 10725 10740 110 25 116 25 and 103 75 38 4 DIAGNOSTIGS 1 When in the OOB Receiver Status Diagnostic press the MENU button on the remote control to enter the frequency selection mode The OSD displays a new MAN FREO line at the bottom of the screen which indicates
25. CTABLE 0000 CORRECTABLE 0000 IN BAND TUNER 2 MODE 256 QAM CARRIER LOCK YES PCR LOCK NO DATA YES FREQUENCY 0567 000 MHz SNR 38 0 dB GOOD 5 SECOND ERROR COUNTS UNCORRECTABLE 0000 CORRECTABLE 0000 39 4 DIAGNOSTICS The In Band Status fields are Field Description Mode The values displayed on the OSD are 64 OAM 64 OAM digital channel 256 OAM 256 OAM digital channel Carrier Lock Indicates whether the in band receiver is locked to the carrier If a digital carrier is not present it indicates the carrier is not locked OSD Description YES Carrier locked NO Carrier not locked PCR Lock Indicates whether the in band receiver is locked to the current program clock reference for a digital video service on the specified tuner If a digital carrier is not present it indicates the PCR is not locked Data Indicates whether data is being carried on the in band stream The indicators cover all packet processors regardless of the stream they are monitoring OSD Description YES In band data detected within the last 5 seconds NO In band data not detected within the last 5 seconds Frequency The in band frequency is center RF carrier frequency tuned for the digital service on the specified tuner The frequency is displayed in MHz in xxxx xxx format and ranges from 54 to 860 MHz SNR When carrier lock has been established displays an estim
26. Connection for Video Audio 11 Figure 3 2 Connecting the DCX Set top to an HDTV Separate Video Audio sssss 13 Figure 3 3 Connecting the DCX Set top to an A V Receiver Audio 15 Figure 3 4 Connecting a Standard Definition TV SDTV 6660 eaee eee eaaa eee eea Ae eaaa Ne eee A eaaa eaaa 16 Figure 3 5 Connecting the DCX Set top to an A V Receiver Standard Definition TV SDTV and VCR DVD A cete tha meer n Ie erect i t AN 18 Figure 3 6 Connecting the DCX Set top to an A V Receiver Standard Definition TV SDTV and VCR DVD ANGGOTAN raus nts IS e n ect rst Meis ME M ae aa esa hr ctn Mr cu E midi ana A 20 Figure 3 7 Sample data devices you can connect to the DOKS3200 cece eee eaaa eaaa eaaa ana eaaa n eaaa anaa 21 TABLES Table 2 1 Front panel tete tette tette t teet treten nnn 5 Table 2 2 Rear panel connections tenerent tete te tette ttn 6 Table 3 1 Operational check procedure 22 1 INTRODUCTION This manual provides instructions for cable operator personnel to install the Motorola DCX3200 All Digital High Definition Cable Set top This unit includes a high end processor expanded memory and enhanced graphics to support digital and on demand broadcast and interactive services It provides a full complement of interconnection options The DCX3200 provides advanced capabilities including Authorization and purchase of on demand programming HDTV output th
27. DCX3200 provides optional high speed data services such as Internet access USB Ethernet and more The functionality of each data device port requires and depends on installed application software The DCX3200 rear panel provides the following data ports USB 2 0 Can be used to daisy chain USB devices such as printers and storage devices or to interface with keyboards joysticks and other USB PC peripherals Ethernet 10 100 Mbps RJ 45 port IEEE 1394 Can be used to connect an MPEG 2 compatible display device The DCX3200 front panel provides USB 2 0 Can be used in the same manner as the rear panel USB 2 0 port Figure 3 7 Sample data devices you can connect to the DCX3200 DCX3200 CABLE IN Audio video USB devices devices 3 INSTALLATION Operational Check for the Remote Control The operational check tests communication with the remote control Table 3 1 Operational check procedures Feature Testing Procedure Power on Press POWER on the remote control to turn on the DCX3200 Tune to the output channel 3 or 4 if using the RF output Channel selection Scan through the channels using the CHANNEL or keys Tune to several channels by entering the channel number using the numeric keys Volume control Press VOLUME or on the remote control to increase the volume to its upper limit lowest level and to a comfortable level Press MUTE to tur
28. ENT SOLID or FLASHING Settings Sets the default settings for closed captions AUTO or the settings you have configured USER Defaults to AUTO Options are AUTO or USER Restore All To reset all User Settings to their defaults select this option and press the gt Defaults key 56 4 DIAGNOSTICS DOCSIS Status This three screen diagnostic displays status information for the embedded cable modem eCM DOCSIS STATUS DOCSIS Enabled Acquire DS Channel obtain US Parameters Establish IP Connectivity Obtain Configuration File ecM Registered Network Access Initialize BPI System UP Time 000 Days 00 Hours 00 Mins 00 Seconds IP Addresses Cable Modem 000 000 000 000 Set top Box 000 000 000 000 Page 1 of 3 vvv Scroll Down vvv DOCSIS MAC addresses Cable Modem 00 Set top Box 00 Downstream Channel Carrier Lock Frequency LKC Mode Power Level SNR Upstream Channel Frequency Mode Channel ID Power Level Symbol Rate 0 000 MSym sec Page 2 of 3 vvv Scroll Down vvv 57 4 DIAGNOSTICS DOCSIS Known MAC Addresses Page 3 of 3 The fields are Field Description DOCSIS For a DOCSIS enabled set top YES Otherwise NO Enabled Acquire DS The DOCSIS downstream channel acquisition status Channel e YES The downstream channel is acquired e NO The set top is acquiring the downstream channel e N A The value is invalid or cannot be retrieved or DOCSIS is
29. INSTALLATION MANUAL DCX3200 Installation Manual M MOTOROLA IMPORTANT SAFETY INSTRUCTIONS Read these instructions Keep these instructions Heed all warnings Follow all instructions Do not use this apparatus near water Clean only with dry cloth Do not block any ventilation openings Install in accordance with the manufacturer s instructions Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or the third prong is provided for your safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus Only use attachments accessories specified by the manufacturer Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as the power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been
30. In Connect an RF coaxial cable to the cable wall outlet and the CABLE IN connector on the DCX set top HDMI If the TV has an HDMI input this is for both audio and video if you are using the TV speakers Connect a Standard HDMI cable to the TV and to the HDMI connect on the DCX set top IEEE 1394 If the HDTV has an IEEE 1394 connector you can use the IEEE 1394 for both the video and audio connection e Connect an IEEE 1394 cable to the IEEE 1394 connector on the HDTV and DCX set top Note On screen graphics will not be displayed when you are using the IEEE 1394 connection on the rear panel of the DCX set top If there is an audio video receiver and you are not using the TV s speakers go to Connecting the DCX Set top to an A V Receiver Audio 3 INSTALLATION Figure 3 1 Connecting the DCX Set top to an HDTV Single Connection for Video Audio Choose one HDMI IEEE 1394 DCX3200 Because HDMI and IEEE 1394 provide both video and audio output no additional audio connections to the TV are required if you use either of these connections Alternate gt Alternate lt i gt HDTV i A V Receiver R AUDIO R AA COMPONENT VIDEO DIGITAL AUDIO Y 51 ei NUT l l wO 6 6 d CABLE TV w our OPTICAL IN OIO e v C FONT a an WOOFER c wo oro g i casual IEEE 1394 HDMI TVIMONITOR HDMI
31. MI connection These settings are discussed in more detail below Closed Caption The Closed Caption setting turns closed captions off or on When this option is set to Disabled the DCX3200 does not render draws closed captions on any video output When this option is set to Enabled the DCX3200 renders draws closed captions on all video outputs By default the Disabled option is selected Additional The Additional Closed Caption Settings option is available whenever the Closed Caption Closed Caption setting is set to Enabled Selecting this option will present a Settings new menu screen with settings specific to closed captions These settings are discussed in more detail below Restore All To reset all User Settings to their default values move the cursor to this Defaults option and press the key 3 To exit the menu and save the new settings press the POWER or MENU key USER SETTINGS TV TYPE 16 9 HDMI YPbPr OUTPUT NATIVE 4 3 OVERRIDE 4801 MY TV SUPPORTS THE FOLLOWING FORMATS 1080p30 1080p24 10801 720p 480p 480i CLOSED CAPTION ENABLED ADDITIONAL CLOSED CAPTION SETTINGS gt gt gt RESTORE ALL DEFAULTS MENU VERSION 2 1 An example of the User Settings menu when configured for Native mode operation To configure the DCX3200 settings on the Additional HDMI Settings menu screen 2 3 INSTALLATION 1 With an HDMI connection in place power off t
32. S CD 22 12 ENABLED 0897 0 Tv Guide 75 59 ENABLED 07DA 1 The Code Modules fields are Field Description Boot Code The boot code version in ASCII format Platform Built The date platform software was built Version The firmware version and build date in ASCII format Processor The digital secure processor version in ASCII format Analog The analog secure processor version in ASCII format Secure Processor Downloadable Lists all objects loaded or being loaded onto the DCX3400 in ASCII format Object The information displayed for each object depends on the running Information environment If a download is not in progress the OSD displays the currently Table running environment and version number Object The object name Ver The object version Status The object status updated on the OSD every 5 seconds while you display the diagnostic OSD Status Description MEM ALLOC Allocated Memory for object is allocated LOADING Loading Object is being loaded STARTING Enabling Object is being started the constructor is running ENABLED Enabled Object is running ENA NOT RUN Enabled Not Runnable Object is enabled but cannot run STOPPING Disabling Object is being stopped the destructor is running DISABLED Disabled Object has been disabled 4 4 DIAGNOSTIGS Field Description DIS NOT RUN Disabled_Not_ Runnable Object is disabled and cannot run
33. TIGS Field Description INIT_STOPPED The DCX3200 is in the interactive initialization state and the TransMode has stopped RUN_WAIT_DC_ The DCX3200 is in the interactive state and waiting for OR_C the default configuration or the contention channel list messages RUNNING Interactive state is running sending idle messages and waiting for any prepare for poll or MAC messages RUN_STOPPED The interactive run state has stopped and DCX3200 is waiting for status or a transmission control message INVALID The interactive state is unknown or invalid MAC Abort This counter increments every time the MAC layer reaches the cell abort Cntr count limit It is reset by the successful upstream transmission of a cell for example when the DCX3200 receives an ACK If the counter reaches the MAC abort count limit the DCX3200 assumes the MAC layer is unavailable due to noise congestion or some other problem The DCX3200 stops transmitting data upstream reports an error to the calling function and attempts to re enter the network using the initialization process 0000 is displayed as the default or if the MAC Abort CNTR is not configured or unknown Socket Port State The socket mode and activity UNUSED The socket is not being used OPENED The socket is open READY The socket is ready to send or receive RECEIVING The socket is receiving data from the application server SENDING The socket is s
34. VCR d VIDEO S VIDEO wo 0 0 lores ae f cc ES Note Only 1 HDTV video audio connection needs to be made to an HDTV Note On screen graphics will not be displayed when using IEEE 1394 connection Refer to Graphics Overlaying the Video for more information Note Solid lines indicate optimum connections Note Optional HDMI connection to A V Receiver shown but not required 11 3 INSTALLATION Connecting HDTV Separate Video Audio Connections Cable In DVI Connect an RF coaxial cable to the cable wall outlet and the Cable In connector on the DCX set top If the TV has a DVI input use the DVI connection for the video e Connect a HDMI to DVI adapter or cable to the HDMI out connector on the DCX set top and the DVI connector on the TV Note A DVI connection supports only the video connection between the DCX set top and the HDTV To connect your audio connections with your TV speakers go to Audio section below To connect the audio connections for an A V receiver go to Connecting the DCX Set top to an A V Receiver Audio Component Video YPbPr Audio Connect the component video cables to the Y Pb and Pr connectors on the HDTV and the DCX set top Note This connection supports only the high definition video connection between the DCX set top and the HDTV To connect your audio connections with your TV speakers go to Audio section below To connect the a
35. a the User Setting Menu The xxxxxxx parameter should directly reflect the User Setting Status parameter of SERVICE SELECTION for Analog or Digital services as described below XXXXXXXXXXXX is the Service Selected parameter which should directly reflect the User Setting Status parameter of SERVICE SELECTION for Analog or Digital services and will be shown as one of the following if captions are enabled See section 16 5 and 16 6 for further information on service selection OSD Display Definition CC 1 Closed Caption service CC 1 default CC Closed Caption service CC 2 CC3 Closed Caption service CC 3 CC 4 Closed Caption service CC 4 50 4 DIAGNOSTICS Field Description T1 Closed Caption service T 1 T2 Closed Caption service T 2 TS Closed Caption service T 3 T4 Closed Caption service T 4 Primary Lang Primary language established by the provider default Service 1 Second Lang Secondary language established by the provider Service 2 Service 3 Set by the provider Service 3 Service 4 Set by the provider Service 4 Service 5 Set by the provider Service 5 Service 6 Set by the provider Service 6 Digital Subtitle The subtitle parameter indicates if subtitles are enabled and if enabled what Status language is selected and if the subtitle is being rendered The language is displayed as the 3 character SO639 2 B language code e Enabled is ind
36. as follows e 16 9 designates that a widescreen television is connected to the DCX3200 e 4 3 LETTERBOX designates that a standard screen television is connected to the DCX3200 and that widescreen programs should be scaled to fit the screen with black bars above and below the picture e 4 3 PAN SCAN designates that a standard screen television is connected to the DCX3200 and that widescreen programs should be cropped so that the picture fills the entire screen 24 3 INSTALLATION Setting Description HDMI YPbPr Output The HDMI YPbPr Output setting allows you to specify the video output format of the DCX3200 for all programs when the 4 3 Override setting is set Off or Stretch or for all widescreen programs when the 4 3 Override is set to 480i or 480p Options include 1080i 720p 480p 480i and Native By default the 1080i option is selected The options are used as follows e 1080i The DCX3200 will present programs in the High Definition 1080i format 1920 x 1080 pixels with interlaced scanning at 30 frames per second e 720p The DCX3200 will present programs in the High Definition 720p format 1280 x 720 pixels with progressive scanning at 60 frames per secondi e 480p The DCX3200 will present programs in the Enhanced Definition 480p format 720 x 480 pixels with progressive scanning at 60 frames per second e 480i The DCX3200 will present programs in the Standard Definition 480i forma
37. ate of the carrier signal to noise ratio in dB with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Invalid SNR value 5 Second Error Counts Indicates the number of correctable and uncorrectable digital multiplex errors up to 9999 It is updated every 5 seconds and reset each time the DCX3200 is power cycled or another digital multiplex is tuned The maximum value displayed is 9999 even if there were more than 9999 errors 40 4 DIAGNOSTIGS Unit Address This diagnostic displays the unit address of the CableCARD if inserted UNIT ADDRESS TVPC INSTALLED NO CableCARD INSERTED YES UNIT ADDRESS 000 00036 68858 022 OOB ADDRESSES NETWORK 000 00000 00001 026 MULTICAST 16 FOR NET 0x0000 0x0000 0x0000 0x0000 HOST SERIAL NO M10814TD3542 HOST MAC ADDRESSES MAC Addressl 00 lE 46 3E lC D7 MAC Address2 00 lE 5A B8 C6 26 MAC Address3 00 1E 5A FF FE B8 C6 29 MAC Address4 00 1E SA B8 C6 28 MAC Address5 00 1E 5A B8 C6 27 Page 1 of 2 vvv Scroll Down vvv The Unit Address fields are Field Description TvPC Indicates whether the TvPC renewable security system is installed Installed NO TvPC is not installed Note the DCX3200 does not include a TvPC slot CableCARD YES CableCARD is inserted Inserted NO CableCARD is not inserted Unit A unique decimal number that indicates the unit ad
38. atteries in the remote control Install new batteries if needed There is no Verify that the mute button on the DCX set top or the remote control has not audio when been pressed Press mute on the remote control to restore sound Moin e f the DCX set top audio output is connected to the TV verify that the cane mute button on the TV has not been pressed channels e fthe DCX set top audio output is connected to a home theater receiver verify that the receiver is set to the appropriate input source and the mute button on the receiver has not been pressed e Verify that you have the correct cables for the audio connections e Verify that the audio cables are firmly connected between the DCX set top and the audio playback device TV receiver DVD player etc There is no Not all programs feature full Dolby Digital 5 1 or Dolby Digital Plus 7 1 audio from surround sound In some cases the programs may only contain left and right the center stereo audio and or E e Verify that the S PDIF cable coaxial or optical is firmly connected to the Surroun DCX set top and the home theater receiver speakers of MEI a home e Verify that the home theater receiver is set to a surround sound audio theater mode Dolby Pro Logic Dolby Pro Logic II Dolby Pro Logic IIx receiver e Verify that the receiver is properly configured to work with all connected connected to speakers the DCX set top 65 5 TROUBLESHOOTING
39. ayed if the mute method includes stopping video and presenting a still frame STILL similar to a pause function MUTE to Displayed if mute method presents a black screen BLACK Captions The captions mode displays captions present on the service Note The caption options are set via the User Setting Menu where the subscriber can enable closed captions and select options 1st Caption Row Caption Detected OSD Display Description 708 EIA 708 captions detected 608 EIA 608 captions detected 608 and 708 Both ElA 608 and EIA 708 captions detected None No Captions detected 2 4 Caption Row Caption Options Set followed by Service Selected 200000000001 OSD Display Description 708 Set ElA 708 captions enabled with options set by user XXXXXXXXXXXX 708 Default EIA 708 captions enabled with no options set by user XXXXXXXXXXXX 608 Set EIA 608 captions enabled with options set by user XXXXXXXXXXXX 608 Default EIA 608 captions enabled with no options set by user XXXXXXXXXXXX None Set Captions detected but not enabled The OSD status 2 caption row displays captions based on the setting selected in the User Settings menu and what is available in the stream 708 or 608 is the type of caption displayed dependent on what was detected The Set or Default directly reflects the User Setting Status parameter of SETTINGS which is Auto for Default or User for set by user vi
40. ayed in Greenwich Mean Time GMT 35 4 DIAGNOSTIGS Purchase Status This diagnostic displays the status of subscriber event purchases on the OSD The information is updated each time this diagnostic is viewed PURCHASE POLL STATUS PURCHASES UNSENT 00 UNACK 00 LAST SEO NUM 0000 LAST RB TIME N A IPPV STATUS DISABLED LAST POLL STATUS PREP CMD 0 N A PREP ACK 0 N A POLL REQ 0 N A POLL ACK 0 N A STACK LIMIT 00000010 SHOW COUNT 00000000 CREDIT TOTAL 0000010000 DEBIT TOTAL 0000000000 The Purchase Status fields are Field Description Unsent The number of purchases in the DCX remaining to be polled It can be an integer from 0 to 63 Unack The number of reports that have not been acknowledged by the controller It is an integer Last Seq Num The last acknowledged sequence number of a purchase sent by the controller It is a 16 bit unsigned hexadecimal number Last RB Time The last time the DCX3200 attempted to report back purchases to the controller in GPS seconds IPPV Status If IPPV is enabled the IPPV status indicator is on If IPPV is disabled the IPPV status indicator is off Prep CMD Last Prepare for Poll Command sequence number and time of the last prepare for poll request command that was sent by the controller Note that each requesting process maintains an independent sequence of poll requests to uniquely identify the poll responses Pre
41. bject ver 02 65 Manufacturer 0x0000 HW Version 0x0265 Boot Version 03 25 2nd Version NONE Page 2 of 2 Field Description CARD Interface CableCARD Interface is a status indication of the interface between the Host and CableCARD It will indicate Good if no errors are detected Error if there is an error establishing the CableCARD interface or Unsupported CARD if the inserted CableCARD is not an M CARD CableCARD ID The unique identifier provided by the CableCARD Host ID The unique identifier in the Host Device Certificate Data ID A value generated by the CableCARD for the Pairing report Validation e UKNOWN if a Validation message was not received by the product e VALID or INVALID as set by the Host Validation Message received from the headend e BINDING if the CableCARD is busy with the binding authentication process e NOT BOUND if Card validation status is not bound for CableCARD reasons e HOST CERTIFICATE INVALID if the status is not bound because the Host Certificate was invalid 42 4 DIAGNOSTIGS Field Description e HOST SIGN FAILED if status is not bound because of failure to verify Host s SIGN e AUTH KEY FAILED if status is not bound because of failure to match AuthKey from the Host Device e FAILED if binding failed for other reasons Pairing Rpt Method Set to MMI or Reportback as received by a message from the headed or set to Unknown if the
42. displayed Upstream Channel carries data from the set top to the headend Frequency The center frequency of the channel to which the DOCSIS upstream channel receiver is tuned It can be 5 to 42 MHz If the value is invalid or cannot be retrieved Carrier Lock is NO or if DOCSIS is not enabled N A is displayed Mode The DOCSIS upstream channel modulation QPSK OAM 8 OAM 16 OAM 32 OAM 64 or QAM 128 If the value is invalid or cannot be retrieved or if DOCSIS is not enabled N A is displayed Channel ID The upstream channel identifier 0 to 255 If the value is invalid or cannot be retrieved or DOCSIS is not enabled N A is displayed Power Level The upstream channel power level in dBmV If the value is invalid or cannot be retrieved or if DOCSIS is not enabled 000 is displayed Symbol Rate The upstream channel symbol rate in mega symbols per second If the value is invalid or cannot be retrieved or if DOCSIS is not enabled 0 000 is displayed Known MAC Addresses Displays up to 32 MAC addresses learned by the DCX3200 cable modem including the Set Top MAC and future MAC addresses assigned by DSG in hexadecimal format xx xx xx Xx xx xx on two screens if necessary If the value is invalid or cannot be retrieved or if DOCSIS is not enabled no values are displayed 60 4 DIAGNOSTICS Application Specific Information This diagnostic displays information about application
43. dress or physical address Address OOB Addresses Network The DCX3200 network address displayed in decimal format Multicast Specifies the stream to which the OOB multicast 16 addresses are assigned 16 Address The stream type and multicast 16 addresses cycle on the OSD every 5 seconds The valid stream types nnnn are Net Network EMM EMM SCC SCC ECM Dnld Download Data Data Poll Polling packet identifier PID The 16 bit multicast address is displayed in 4 byte hexadecimal format The multicast 16 addressed messages filter on a 16 bit multicast address The user processor can define up to four multicast addresses in hardware and any message matching one of the four is processed Messages not matching the multicast address are discarded 41 4 DIAGNOSTIGS Field Description Serial The Host Serial Number is displayed on the Unit Address diagnostic screen Number MAC The DOCSIS Ethernet 1394 USB and MAC addresses are stored in protected Addresses flash and displayed in hexadecimal Separable Security This diagnostic displays information on the inserted M CARD and CableCARD Interface with the DCX AKA Scroll Up AAA Separable Security CARD Interface GOOD CableCARD ID 000 003 668 858 8 Host ID 044 006 108 4 30 5 Data ID 053 210 970 80 Validation UNKNOWN Pairing Rpt Method MMI MSO Phone Number 1 215 323 2000 CableCARD Object Name MCb1Ccard O
44. e closed captions Selection e Analog CC1 CC2 CC3 CCA T1 T2 T3 or T4 The default is CC1 e Digital PRIMARY LANGUAGE SECONDARY LANGUAGE 3 4 5 or 6 The default is PRIMARY LANGUAGE Font Size Sets the font size for closed captions Defaults to AUTO Options are AUTO STANDARD LARGE or SMALL Font Style Sets the font style for closed captions Defaults to AUTO Options are AUTO MONO SERIF PROPORTION SERIF MONO NO SERIF PROPORTION NO SERIF CASUAL CURSIVE or SMALL CAPITAL Font Color Sets the font color Defaults to AUTO Options are AUTO WHITE BLACK RED GREEN BLUE YELLOW MAGENTA or CYAN Font Opacity Sets the opacity Defaults to AUTO Options are AUTO TRANSPARENT TRANSLUC ENT SOLID or FLASHING Font Edge Type AUTO Sets the edge appearance AUTO NONE RAISED DEPRESSED UNIFORM LEFT SHADOWED or RIGHT SHADOWED The default is Font Edge Color Sets the edge color AUTO WHITE BLACK RED GREEN BLUE YELLOW MAGENTA or CYAN The default is AUTO Background Sets the background color for closed captions Defaults to AUTO Options Color are AUTO WHITE BLACK RED GREEN BLUE YELLOW MAGENTA or CYAN Background Sets the background opacity for closed captions Defaults to AUTO Options Opacity are AUTO TRANSPARENT TRANSLUCENT SOLID or FLASHING 30 3 INSTALLATION Setting Description Settings Sets the default settings for clos
45. e headend to the set top Carrier Lock e YES The cable modem is locked to a DOCSIS downstream channel e NO The cable modem is not locked to a downstream channel e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Frequency The center frequency of the channel to which the DOCSIS downstream channel receiver is tuned It can be 54 to 860 MHz If the value is invalid or cannot be retrieved downstream Carrier Lock is NO or if DOCSIS is not enabled N A is displayed LKC The last known carrier LKC the frequency of the last tuned downstream channel used if the embedded cable modem enters hunt mode It can be 54 to 860 MHz If the value is invalid or cannot be retrieved Carrier Lock is NO or if DOCSIS is not enabled N A is displayed 59 4 DIAGNOSTIGS Field Description Mode The DOCSIS downstream channel modulation QAM 64 or QAM 256 If the value is invalid or cannot be retrieved Carrier Lock is NO or if DOCSIS is not enabled 000 is displayed Power Level The downstream channel power level in dBmV If the value is invalid or cannot be retrieved Carrier Lock is NO or if DOCSIS is not enabled 000 is displayed SNR The estimated downstream channel carrier signal to noise ratio in the format xx x dB It is the value reported as SNR in the MIB If the value is invalid or cannot be retrieved Carrier Lock is NO or if DOCSIS is not enabled 00 0 is
46. e video timing formats that were read from the Extended Display Identification Data EDID register for the connected device in particular the detailed timing description blocks The list displays all of the formats that the DCX3200 could read up to a maximum of 12 formats If the DCX3200 cannot read any formats EDID Data is blank An asterisk after the aspect ratio means the DCX3200 supports the format If more than twelve video timing formats are discovered the supported formats only are listed first followed by up to twelve remaining formats 54 4 DIAGNOSTICS User Setting Status This diagnostic displays the user settings The format may vary The information is updated when you display the diagnostic USER SETTING STATUS TV TYPE 16 9 YPbPr OUTPUT 10801 4 3 OVERRIDE 4801 CLOSED CAPTION DISABLED SERVICE SELECTION ANALOG ccl DIGITAL PRIMARY LANG FONT SIZE AUTO FONT STYLE AUTO FONT COLOR AUTO FONT OPACITY AUTO FONT EDGE TYPE AUTO FONT EDGE COLOR AUTO BACKGROUND COLOR AUTO BACKGROUND OPACITY AUTO SETTINGS AUTO The User Setting Status fields are Setting Description TV Type Allows you to specify the style of television connected to the DCX set top Options include 16 9 4 3 LETTERBOX and 4 3 PAN SCAN The 16 9 option is the default selection The options are used as follows e 16 9 designates that a widescreen television is connected to the DCX set top e 4 3 LETTERBOX designates that a s
47. ectly 67 MOTOROLA Motorola Inc 101 Tournament Drive Horsham PA 19044 U S A http www motorola com 547051 001 a 11 08 O1 DOLBY DIGITAL PLUS HIGH DEFINITION MULTIMEDIA INTERFACE
48. ed captions AUTO or the settings you have configured USER Defaults to AUTO Options are AUTO or USER Return To Main Selecting this option will return you to the main User Settings menu screen Page Restore Closed To reset all of the Additional Closed Caption settings to their default values Caption select this option and press the key Defaults Graphics Overlaying the Video The DCX3200 can generate graphics that overlay the video programming or fill the entire television screen Common examples include on screen menus such as the User Setting menu closed captions and IPG The DCX3200 overlays these graphics whenever you open a menu enable closed captions or scroll through a program grid On screen graphics are available for all DCX3200 video outputs except IEEE 1394 4 DIAGNOSTICS Diagnostics are displayed on the on screen display OSD They confirm proper installation including e Checking error states and signal integrity e Identifying the cable terminal on the network e Verify communications with the headend For the diagnostics described in this section e All indicators are in decimal notation unless otherwise noted e All signal level and quality indicators use a 1 to 100 scale unless otherwise noted e All sample displays are illustrative actual data may differ from the examples Using the Diagnostics To use the diagnostics 1 Ensure that the DCX3200 is installed wit
49. ending data to the application server UNKNOWN The socket state is invalid or unknown 63 5 TROUBLESHOOTING Troubleshooting guidelines follow If problems still occur after performing the diagnostics call the TRC for assistance as described in the Introduction Problem Possible Solution The DCX set The DCX set top may have received a software update and may not power on top will not while the new software is being installed Try again in a few minutes power on e Verify that the AC power cord is connected to the DCX set top and an AC outlet Unplug the DCX set top from the AC outlet plug it back in and then press the POWER button on the remote control e fthe DCX set top is connected to a switched outlet on another unit verify that that unit is powered on Unplug the power cord from the DCX set top s AC outlet plug it back in and then press the POWER button on the remote control It is recommended to use an unswitched outlet if possible The remote Verify that the remote control is in Cable mode control does Verify that there are no obstructions between the remote control and the DCX not work set top Aim the remote control directly at the DCX set top not the TV or VCR The angle between the remote control and the DCX set top may be too large Stand in front of the DCX set top and not too far to either side e Press and release operation keys one at a time firmly and deliberately e Check the b
50. eractive on demand programs The M Card should not be removed from the DCX3200 3 INSTALLATION Before You Begin Before you move or change components on the subscriber s entertainment system Review the installation instructions Determine if you are connecting to a standard analog NTSCTV supporting an RF input a composite baseband video input or a High Definition TV supporting component video input HDMI input or an IEEE 1394 input Determine if the subscriber has other equipment to be connected to the terminal home theater or A V receiver VCR etc Verify that you have the necessary cables and other required items Cold Reset Procedure This section describes the Cold Reset procedure for Motorola s DCX3200 set top The cold reset is generally used by operational and field personnel to accomplish the following Restore the set top to a known state Clear channel maps and application settings Remove application and software objects above the platform code Clear the Out of Band OOB Last Known Carrier LKC and force the units to hunt for a new OOB control channel Cold Reset Method 1 2 3 4 Remove the set top from its packaging Plug in a serial connector to the DCX3200 and open a terminal window AC power cycle the set top When the words Waiting for IR appear in the terminal window press the Volume Down button on the remote control All the following lights on the front panel LEDS
51. exposed to rain or moisture does not operate normally or has been dropped IMPORTANT SAFETY CONSIDERATIONS The plug is the main disconnect device It shall remain readily accessible and operable The apparatus shall not be exposed to dripping or splashing and no object filled with liquids such as vases shall be placed on the apparatus DURING TRANSPORTATION TO THE SUBSCRIBER HOME Transport the cable terminal in its shipping box or an equally padded container Do not expose the terminal to rain or moisture DURING INSTALLATION A E E h inch inch Ky et Do not place the cable terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings Install the terminal so that its position does not interfere with its proper ventilation For example do not place the terminal on a bed sofa rug or similar surface that could block the ventilation openings e Install the terminal away from heat sources such as radiators heat registers and stoves Installation of the terminal near consumer electronics devices such as stereo receiver amplifiers and televisions is permitted as long as the air surrounding the terminal does not exceed 40 C 104 F e Place the terminal on a flat surface not prone to vibration or impact e Do not install the terminal in an area where condensation occurs e To prevent the temporary loss of guide data and cause a tempora
52. ful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC DECLARATION OF CONFORMITY Motorola Inc Home and Network Mobility 101 Tournament Drive Horsham PA 19044 1 215 323 1000 declares that the DCX3200 receiver complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device CANADA INDUSTRY CANADA IC This Class B digital device complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Caring for the Environment by Recycling When you see this symbol on a Motorola product do not dispose of the product with residential or commercial waste Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste Some countries or regions such as the European Union have set O up systems to collect and recycle electrical and electronic waste items Contact your local authorities for information about practices established for your region If collection systems are not available call Motorola Customer Service for assistance Please visit www motorola com recycle for instructions on recycling O 2008 Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from
53. h the Thin Client software and that it is connected to an AC outlet Ensure the set top is powered on Press POWER on the remote control to put the set top in stand bay mode Within two 2 seconds press SELECT on the remote control to enable diagnostic mode 5 The Diagnostics main menu is displayed on the OSD You can use the following keys to navigate the diagnostics menus e Press channel A channel Y cursor A or cursor V to select d01 through E e Press cursor 4 cursor K select or enter to execute the selected diagnostic e Select E from the main menu or press power to exit 33 4 DIAGNOSTIGS General Status This diagnostic displays system status information on the OSD The information is updated each time the ERROR diagnostic is displayed DIAGNOSTICS GENERAL STATUS PURCHASE POLL STATUS 00B STATUS INBAND STATUS UNIT ADDRESS SECURITY CURRENT CHANNEL STATUS UPSTREAM STATUS CODE MODULES MEMORY CONFIG AUDIO VIDEO STATUS INTERFACE PORT STATUS USER SETTING STATUS DVR HDD STATUS DOCSIS STATUS APPLICATION SPECIFIC INFORMATION INTERACTIVE STATUS CONNECTED HOME KEYPAD LED EXIT GENERAL STATUS EPOO CONNECTED ODES PLATFORM ID 0x0805 MAPPED PLATFORMID 0x0805 FAMILY ID Ox001D MODEL ID OxE626 REMOD CHANNEL 03 SETTOP TIME Jun 16 2008 16 15 53 DST ACTIVE YES TIME ZONE GMT 05 00 DST ENTRY TIME Apr 06 2008 03 00 00 DST EXIT TIME Oct 26 2008 02 00 00 CURRENT GPS TIME Jun 16
54. he DCX3200 and then immediately press the MENU key on the remote control This will display the main User Settings menu Move the cursor next to the Additional HDMI Settings option and press the K key ADDITIONAL HDMI SETTINGS NOTE CHANGING THESE VALUES MAY RESULT IN LOSS OF AUDIO AND OR VIDEO HDMI DVI MODE HDMI COLOR SPACE YCC 4 44 AUDIO OUTPUT AUTO RETURN TO MAIN PAGE gt gt gt RESTORE AUTOMATIC SETTINGS An example of the Additional HDMI Settings menu The Additional HDMI Settings menu options are Setting Description HDMI DVI The HDMI DVI mode settings allow you to optimize the HDMI output to Mode work with both DVl equipped televisions and HDMI equipped televisions By default this option is set to HDMI The options are used as follows e HDMI designates that an HDMI television is connected to the DCX3200 e DVI designates that a DVI television is connected to the DCX3200 via an HDMI to DVI adapter Color Space The Color Space setting allows you to adjust the color space used by the DCX3200 to generate the video signals on the HDMI output By default this option is set to YCC 4 4 4 The options are used as follows e YCC 4 4 4 designates that the DCX3200 will generate video signals within the YCC color space e RGB designates that the DCX3200 will generate video signals within the RGB color space Note 1 Adjusting these settings could result in a loss of video Only a profe
55. he User Settings Menu indicates whenever an HDMI connection is in place between the DCX3200 and another device When the HDMI connection is not being used the User Settings Menu will update to reflect this USER SETTINGS TV TYPE 16 9 YPbPr OUTPUT 720p 4 3 OVERRIDE 480i MY TV SUPPORTS THE FOLLOWING FORMATS 1080p30 1080p24 1080i x 720p 480p X 480i CLOSED CAPTION DISABLED ENABLED ADDITIONAL CLOSED CAPTION SETTINGS gt gt gt RESTORE ALL DEFAULTS MENU VERSION 2 1 An example of the User Settings menu when the HDMI output is not connected 2 Use the remote control to navigate the on screen menus 23 3 INSTALLATION e Press the A and Y keys to highlight the setting you wish to change e Press the K key to select an option e To exit the setting and move to another setting press the A or Y key If the User Settings menu does not display on the HDTV screen the TV may not support the default video output setting Use the Format button on the remote control to select a video output format that can be displayed by the TV as described in There is no video on the TV screen in the Troubleshooting section The User Settings menu options are Setting Description TV Type The TV Type setting allows you to specify the style of television connected to the DCX3200 Options include 16 9 4 3 LETTERBOX and 4 3 PAN SCAN By default the 16 9 option is selected The options are used
56. headend message was not received MSO Phone Number MSO Phone Number as configured at the headend CableCARD Object Name Code object name executing on the CableCARD Object Ver Code object version executing on the CableCARD Manufacturer CableCARD manufacturer HW Version Version number provided by the CableCARD Boot Version Version number provided by the CableCARD 2 4 Version Version number provided by the CableCARD Current Channel Status This diagnostic displays a status of the last attempted channel you attempted to tune on the in band stream The channel type determines the status display CURRENT CHANNEL STATUS N A PRIMARY A V SOURCE IB TUNER 1 TYPE DIGITAL CLR STATUS Acquired Not playing PREVIEW NO PURCHASABLE NO PURCHASED NO EPOCH Num 000 Auth Reason 0x00 service 0 Status 0 ID 0x000000 CH 800 Tuned Frequency 651 0000 MHz VCT ID 1 SOC DISABLED CCI 0x00 APS 0x00 RC Flag 0x00 CIT 0x00 DRM 0x00 RS FOREVER Page 1 of 2 vvv Scroll Down vvv 43 4 DIAGNOSTIGS AAA Scroll Up AAA CURRENT CHANNEL STATUS IB TUNER 2 TYPE DIGITAL ENC STATUS Acquired Not playing PREVIEW NO PURCHASABLE NO PURCHASED NO EPOCH Num 026 Auth Reason 0x07 service 0 Status 1 ID 0x020000 CH 381 Tuned Frequency 567 0000 MHz VCT ID 1 CCI 0x02 APS 0x00 RC Flag 0x00 CIT 0x00 DRM 0x00 RS FOREVER Page 2 of 2 The Current Channel
57. hen the HDMI YPbPr Output setting is 1080i 720p or 480p Closed Turns closed captions off or on The OSD indicates the status of the closed Caption captions Defaults to DISABLED Options are ENABLED or DISABLED Service Sets the service used for closed captions Selection e Digital PRIMARY LANGUAGE SECONDARY LANGUAGE 3 4 5 or 6 The default is PRIMARY LANGUAGE Font Size Sets the font size for closed captions Defaults to AUTO Options are AUTO STANDARD LARGE or SMALL Font Style Sets the font style for closed captions Defaults to AUTO Options are AUTO MONO SERIF PROPORTION SERIF MONO NO SERIF PROPORTION NO SERIF CASUAL CURSIVE or SMALL Font Color Sets the font color Defaults to AUTO Options are AUTO WHITE BLACK RED GREEN BLUE YELLOW MAGENTA or CYAN Font Sets the opacity Defaults to AUTO Options are AUTO TRANSPARENT Opacity TRANSLUCENT SOLID or FLASHING Font Edge Sets the edge appearance AUTO NONE RAISED DEPRESSED UNIFORM Type LEFT SHADOWED or RIGHT SHADOWED The default is AUTO Font Edge Sets the edge color AUTO WHITE BLACK RED GREEN BLUE YELLOW Color MAGENTA or CYAN The default is AUTO Background Sets the background color for closed captions Defaults to AUTO Options are Color AUTO WHITE BLACK RED GREEN BLUE YELLOW MAGENTA or CYAN Background Sets the background opacity for closed captions Defaults to AUTO Options are Opacity AUTO TRANSPARENT TRANSLUC
58. icated with Yes or No e The language is displayed as the 3 character ISO639 2 language code e Enhanced mode is indicated with Yes or No e Rendered status is indicated with Yes or No PIP Focus The Picture in Picture focus indicates N A and is not a standard supported DCX feature dependent upon application software Input Sources The input source list information on ADP Lock Audio Mode VP lock and Input Format The ADP Lock indicates whether the audio stream is locked Valid values are e YES Audio Processor is locked to the audio stream e NO Audio Processor is not locked to the audio stream Audio Mode indicates the audio Mode of in incoming digital service Valid values include e N A the audio mode is not applicable to the currently tuned stream e Mono the audio mode is monophonic e Stereo the audio mode is stereo e Surround the audio mode is surround sound e 5 1 the audio mode is Dolby Digital 5 1 surround sound VP Lock indicates whether the video stream is locked Valid values are e YES Video Processor is locked to the video stream e NO Video Processor is not locked to the video stream The input format includes the aspect ratio 4 3 or 16 9 the screen pixel size nnnnXnnnn pixel display i for interlaced p for progressive and frames per second 24 25 30 or 60 4 DIAGNOSTIGS Interface Status The Interface Status diagnostic displays when running in Thin Client The informat
59. ice Centers Company From USA or Canada Outside USA or Canada World Wide Digital 1 800 227 0450 1 956 541 0600 Teleplan 1 800 352 5274 1 302 322 6088 To ensure efficient service request a Return for Service Authorization RSA number Be sure to display the RSA number prominently on all equipment boxes The Service Center will provide the shipping address of the location performing your repairs To ship your equipment for repair e Pack the unit securely if possible in its original factory shipping carton e Print or display the RSA number so it is easily visible on all equipment boxes e Enclose a note describing the exact problem Complete and enclose the checklist provided with the unit e Ship the unit PREPAID to the address provided by the Service Center 2 OVERVIEW Front Panel Figure 2 1 Front panel A DODpotey DCX3200 E DIGITAL PLUS 1 2 3 4 Table 2 1 Front panel 1 Power turns the set top on and off standby 2 Data Dual function LED e Flashes twice per second to indicate unit is booting e Flashes once per second to indicate unit is provisioning e llluminates to indicate one or more set top boxes and or DVR devices are detected on the home network 3 Rec Unit is in record mode on a home network device only available on DCX3200 M model with MoCA option 4 USB connector The availability of certain features is dependent upon applicati
60. ion on the OSD is updated when you display the diagnostic INTERFACE PORT STATUS ENABLED ACTIVE YES YES NO YES YES NO YES RF BYPASS NO USB YES HMA AUTHORIZED NO MOCA AUTHORIZED NO Internal YES External Page 1 of 4 vvv Scroll Down vvv AAA Scroll Up AAA INTERFACE PORT STATUS A N A COLOR SPACE RGB DEVICE CONNECTED NO REPEATER VIDEO XMISSION HDCP ENABLED OUTPUT FORMAT ASPECT RATIO EDID DATA NO DATA AVAILABLE AUDIO PCM RATE 32KHz Page 2 of 4 vvv Scroll Down vvv 52 4 DIAGNOSTICS AAA scroll Up AAA INTERFACE PORT STATUS 1394 ACTIVE PORTS 0 DATA XMISSION NOT ACTIVE 5C IMPLEMENTATION NO COPY CONTROL Copy Free CYCLE MASTER NODE YES IRM NODE YES ROOT NODE YES LOOP DETECTED NO EUI 64 0x0018COFFFEOGBFOD CONNECTED DEVICES 01 DEVICE ID 0x0018COFFFEO6BFOD N A Page 3 of 4 vvv Scroll Down vvv AAA Scroll Up AAA INTERFACE PORT STATUS USB DEVICES NO DEVICES Page 4 of 4 53 4 DIAGNOSTICS The Interface Status fields are Field Description DOCSIS Tuner amp Xmitter Indicates if enabled indicates if active 1394 I O Device Indicates if enabled indicates if active USB I O Device Indicates if enabled indicates if active Ethernet Device Indicates if enabled indicates if active Parallel Port Indicates if enabled indicates if active IR Xmit Indicates if enabled indicates if active Hard Drive S
61. may still be overlaid by the TV if enabled Alternatively appear on use HDMI or component video instead the TV screen No closed Verify on the User Settings menu that closed captions are enabled on the DCX captions set top display Verify that closed captions are enabled on the TV Note Closed captioning may not be available on the current program There are Widescreen TVs display 4 3 programs in this format unless set to Stretch Turn black bars to the right and left of the picture on the 4 3 OVERRIDE feature in the User Settings menu This enables most widescreen TVs to stretch the video to fill the screen see the TV manual for information about stretching 4 3 video e f the DCX3200 is connected to a widescreen TV verify that the TV TYPE is set to 16 9 in the User Settings menu Many HD programs are broadcast in pillar box format with black bars to the left and right of the picture These programs are broadcast in 16 9 HD formats even though the video is not 16 9 66 5 TROUBLESHOOTING Problem Possible Solution There are All 4 3 HDTVs display HD programs in letterbox format black bars above and black bars below the picture because of the shape of the display screen above and e Turn on the 4 3 OVERRIDE feature in the User Settings menu This below the enables most standard screen TVs to display a full screen picture when picture the DCX3200 is tuned to a 4 3 program e Set the TV TYPE to 4
62. n the sound off Press MUTE again to restore the sound If the DCX3200 does not operate properly refer to the Troubleshooting section Configuring the Audio Video and Closed Caption Settings This subsection describes how to configure the audio for HDMI connections SD and HD video settings and closed caption settings for the DCX3200 Before you adjust the output settings Connect the DCX3200 to the TV and other home entertainment devices Plug the DCX3200 into an AC power outlet Initialize the DCX3200 and authorize it for services Turn the TV on When using an HDMI connection between the DCX3200 and the television be sure to have the cable connected and the TV powered on before adjusting the video settings Motorola recommends using HDMI cables less than 20 meters long To configure the DCX3200 settings on the main User Settings menu screen 1 Power off the DCX3200 and then immediately press the MENU key on the remote control If the TV is on the on screen menu lists the settings you can be adjusted 22 3 INSTALLATION USER SETTINGS TV TYPE 16 9 HDMI YPbPr OUTPUT 1080i 4 3 OVERRIDE 480i MY TV SUPPORTS THE FOLLOWING FORMATS 1080p30 1080p24 1080i 720p 480p K 480i CLOSED CAPTION DISABLED ENABLED ADDITIONAL CLOSED CAPTION SETTINGS gt gt gt RESTORE ALL DEFAULTS MENU VERSION 2 1 An example of the User Settings menu when the HDMI output is connected Note T
63. on support Rear Panel The rear panel contains connectors for video audio and RF cabling data output and modem and data interface connectors Some connectors are not enabled and require the support of application software 2 OVERVIEW Figure 2 2 Rear panel 3 Table 2 2 Rear panel connections Cable In Connects to cable signal from the service provider M Card Inserted M Card Ext IR Input Connects to a remote control receiver accessory cable Serial Data test connector service personnel only IEEE 1394 Audio and video device connection RF Out Ch 3 4 modulated audio video SDTV to TV or VCR Video outputs YPbPr Component video output HDTV Audio Out L R audio SDTV Video Out Composite Video SDTV O 0 Jl Ol oa BR G Nh e Digital Audio coaxial Provides Dolby Digital 5 1 audio or PCM output v Digital Audio optical Provides Dolby Digital 5 1 audio or PCM output 12 S Video Connects to S Video SDTV input of TV or VCR 13 HDMI High Definition TV HDTV connector Provides Dolby Digital Plus 7 1 audio 14 Ethernet Network connection 15 USB 2 0 High Speed peripheral device connection 16 Power connector Availability of certain features is dependent upon application support M Card The M Card is required to view cable television programs or int
64. p ACK Last Prepare for Poll Acknowledge sequence number and time of the last Report Purchase request sent by the controller Poll Request Sequence number and time of the last send poll buffer command that was sent by the controller Poll Sequence number and time of the last Poll Acknowledge message sent Acknowledge by the controller Stack Unit Unit used in purchase processing Show Count Count used in purchase processing 36 4 DIAGNOSTIGS Field Description Credit Total Credit used for purchase processing Debit Total Debit used for purchase processing Out Of Band OOB Status This diagnostic indicates the out of band control channel status on the OSD The information is updated every 5 seconds 00B STATUS OOB FREQUENCY 075 25 MHz CARRIER LOCK YES DATA YES EMM DATA NO SNR 21 1 dB GOOD AGC 23 GOOD EMM PROVIDER ID 0x0001 EMM PID 0x1503 NETWORK PID 0x0777 HUNT MODE Hunted LKC 075 25 MHz The Out Of Band Status fields are Field Description OOB Indicates the OOB tuner center frequency from 70 to 130 MHz Frequency Carrier Lock Indicates whether the OOB receiver is locked to the carrier OSD Description YES Carrier locked NO Carrier unlocked Data Indicates whether data is being carried by the OOB and EMM traffic which is tracked separately OSD Description YES OOB data detected within the last 5 seconds
65. rily non responding terminal do not plug the AC power cord into a switched power outlet FCC COMPLIANCE Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Caution Changes or modifications not expressly approved by Motorola for compliance could void the user s authority to operate the equipment This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harm
66. rough component video YPbPr High Definition Multimedia Interface HDMI or IEEE 1394 Surround sound audio through a variety of analog and digital interconnection options DOCSIS 2 0 embedded Cable Modem with support for DSG Ethernet and Universal Serial Bus USB 2 0 ports for future home networking applications Adaptability to various software platforms As with all Motorola digital cable set tops the hardware features are enabled by core operating and third party application software Figure 1 1 Front and Rear views OO potsy DCX3200 DIGITAL PLUS q P N b 4 N 8 M cara TM device onty 8 S S A GaN IEEE B 4 Homi RT ec m ri POWER 412 VDC 1 INTRODUCTION Features Tuners One All Digital 1 GHz 54 to 1002 MHz video tuner o MPEG 2 Main Profile High Level High Definition o MPEG 4 H 264 AVC High Definition decode One dedicated tuner for the DOCSIS high speed data services channel up to 1 GHz One dedicated tuner for the out of band OOB control channel Standard Audio Video Features ITU standard 64 256 OAM FEC enhanced adaptive equalizer DES based encryption DCll via inserted CableCARD access control Out of band data receiver 70 130 MHz 2 048 Mbps Digital video scaling picture in graphics Accelerated 2 D graphics support in hardware Macrovision copy protection High Definition video o
67. s tds 31 A DiaGnGSUCss wesc tttm evitare tetti ten tat be Ou d a PR RUN de o ee 33 1 INTRODUCTION Using the Did GnOSUCS T 33 General cig Al See sa pm TRE NER ID Oca 34 P tclids B La NS 0 A tuned averages 36 Dut DEBaid 0G By Status narnia 37 Aule COB MUA H 38 Manual Selection of the OOB Frequency OSD Frequency Override in Hunted Mode 38 AAA eost hips cM Lac i c nao C MEE MAT cM ME a DUE 39 Unit Address t co tta ea b t E ane eed emn aS 41 Separable BG HPI all sa e dado ME 42 Current Channel Stat Se oc ocio sotto abeo eag NGE DE naci RUN M Mut MALAE INC ostenta 43 RF Modem Upstream eaaa eaaa aaa sad 46 Code Mods T ocaecat often urbs ME PES ACC Gn sap ads omo EL d ER PPR 46 Memory CONTMOUIPALIO Fc ators octo LANG nace oco Na AENG tea ind auta p Ng Ur SF AM UN DIR UM HN SR eue 48 Lai TAO Ter 1 TTT 48 Interface Status RIA A A ii rines o Da NE aaa na Dia ga aa IA odes 52 User Setting Statis osos abagian nangga Ga haat an a na agi NE NG Aims GG uM a agan nega 55 DOCSIS CIEN 57 Application Specific Information ee A Aa IE 61 Interactive SEES eet na aaa id il ost 61 5 TFOUDIESMOOTING saa e tte ER a a E e Ea Ped adore i e ee dis 65 FIGURES Figure 1 1 Front and Rear views sss tete tete tete tette treten 1 Figure 2 T Eront panel ias tore tme etd e t e e a d ut at ler a E Eds 5 Figure 2 2 Rear panel retta e et ete aea tede Ii 6 Figure 3 1 Connecting the DCX Set top to an HDTV Single
68. s to the DOCSIS network e YES The cable modem was granted DOCSIS network access e NO The set top is obtaining DOCSIS network access e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Initialize BPI The Baseline Privacy Interface BPI status e YES BPI has been successfully initialized for the cable modem e NO BPlinitialization is in progress has failed or was not requested by the network e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled System Up Time The Days Hours Mins minutes and Seconds the DOCSIS system has been operational If the value is invalid or cannot be retrieved or if DOCSIS is not enabled each field displays zeros IP Addresses The Cable Modem and Set Top IP addresses in dotted decimal format XXX XXX XXX XXX Each byte value is padded with zeros when necessary For example 10 0 1 10 is displayed as 010 000 001 010 If the value is invalid or cannot be retrieved or if DOCSIS is not enabled 000 000 000 000 is displayed MAC Addresses The Cable Modem and Set Top MAC address in hexadecimal format XX20 XX XX20c xx Each byte value xx ranges from 00 to FF and is padded with zeros when necessary For example 0 0 2D 1 F1 D is displayed as 00 00 2D 01 F1 0D If the value is invalid or cannot be retrieved or if DOCSIS is not enabled 00 00 00 00 00 00 is displayed Downstream Channel carries data from th
69. servers APPLICATION SPECIFIC INFORMATION NO ADDITIONAL INFORMATION SERVER 1 NAME SRV 1 IP ADDR SERVER 2 NAME SRV 2 IP ADDR SERVER 3 NAME SRV 3 IP ADDR SERVER 4 NAME SRV 4 IP ADDR SERVER 5 NAME SRV 5 IP ADDR The fields are Field Description Server Name The application server name of up to 14 alphanumeric characters It is blank if the value is invalid or no value can be retrieved Srvr IP Addr The application server s IP address in dotted decimal format XXX XXX XXx xxx each xxx is from O to 255 It is blank if the value is invalid or no value can be retrieved Interactive Status This diagnostic describes the interactive information that is displayed only when the Thin Client platform is running The information is updated at least once every 5 seconds while the diagnostic is displayed This is an example of a code module display with status descriptions 4 DIAGNOSTICS INTERACTIVE STATUS IP ADDRESS 000 000 000 000 UPM 00000000 UPSTREAM ID 0000 DOWNSTREAM ID 0000 STATE UNCONFIG MAC ABORT CNTR 0000 SOCKET PORT STATE UNUSED UNUSED UNUSED UNUSED UNUSED The Interactive Status fields are Field Description IP Address The IP address in dotted decimal format xxx xxx xxx xxx assigned by the NC 500 to the DCX3200 0 0 0 0 is displayed if the IP address is not configured or unknown UPM The upstream modem address value is the same
70. ssional installer or someone with a good working knowledge of the color spaces supported by the TV should change this setting 28 3 INSTALLATION Setting Description Audio Output The Audio Output setting allows you to specify the digital audio format delivered over the HDMITM connection by the DCX3200 Options include Auto L PCM and Pass Through By default the Auto option is selected The options are used as follows e Auto designates that the DCX3200 will provide the digital audio format specified by the connected device TV or home theater receiver when that device was first connected to the DCX3200 e L PCM designates that the DCX3200 will provide all audio in the Linear Pulse Code Modulation digital audio format The L PCM format is widely supported by most HDMI televisions and home theater receivers e Pass Through designates that the DCX3200 will provide the same digital audio format on the HDMI output as is provided with the program being viewed at that time For example if the program has a Dolby Digital soundtrack the DCX3200 will pass the Dolby Digital audio to the HDMI output This option is most useful when connecting the DCX3200 to a home theater receiver that has HDMI Switching capability Note 1 Adjusting these settings could result in a loss of audio Only a professional installer or someone with a good working knowledge of the digital audio formats supported by the TV and
71. ssor It is a one bit value O or 1 Status Service status from the secure processor It is a decimal value from 0 to 3 ID Service ID from the secure processor It is a hexadecimal value First 2 bytes indicate MPEG service number and the last byte indicates another unique identifier CH Current Channel the set top is tuned to Tuned Frequency Digital channels only The center RF carrier frequency for the digital service It can be from 54 to 860 MHz VCT ID Virtual Channel Table ID SOC Selectable Output control enabled or disabled CCI The copy control information 00 copy free 01 no more copies 10 copy once 11 never copy N A the value is invalid or cannot be retrieved APS The Analog Protection System for example Macrovision 00 No Macrovision 11 Type 3 Macrovision N A the value is invalid or cannot be retrieved RC Flag Displays whether the broadcast flag is present 0 no flag not defined 1 the flag is present enabled N A the value is invalid or cannot be retrieved CIT The constrained image trigger as delivered in the PRK or the Set DRM API 1 set 0 not set N A the value is invalid or cannot be retrieved DRM The digital rights management valid flag bit 1 set 0 not set N A the value is invalid or cannot be retrieved RS The retention state Forever 1 week
72. t 720 x 480 pixels with interlaced scanning at 30 frames per secong e Native The DCX3200 will present programs in the format that most closely matches their native format according to the compatible formats selected from the My TV Supports The Following Formats list see below Note 1 Some televisions may only support certain video formats Please consult the television s user manual for more information on video format compatibility Note 2 The DCX3200 can detect when the HDMI connection is in use If you are not using the HDMI connection on the DCX3200 the HDMI YPbPr Output setting will display as YPbPr Output in the User Settings Menu 4 3 Override The 4 3 Override setting allows you to specify the video output format of the DCX3200 when it is tuned to a Standard Definition Options include 480i 480p Stretch and Off By default the 480i option is selected The options are used as follows e 480i The DCX3200 will present Standard Definition programs in the Standard Definition 480i format 720 x 480 pixels e 480p The DCX3200 will present Standard Definition programs in the Enhanced Definition 480p format 720 x 480 pixels e Stretch The DCX3200 will automatically stretch all Standard Definition programs to a widescreen aspect ratio and present the video in the format designated by the HDMI YPbPr Output setting Note that the Stretch option is only available when the TV Type set
73. tandard screen television is connected to the DCX set top and that widescreen programs should be scaled to fit the screen with black bars above and below the picture e 4 3 PAN SCAN designates that a standard screen television is connected to the DCX set top and that widescreen programs should be cropped so that the picture fills the entire screen HDMI YPbPr Allows you to specify the video output format of the DCX set top for all content Output when the 4 3 override setting is Off or for all 480p 720p and 1080i content when the 4 3 override is used Options include 1080i 720p 480p and 480i By default the 10801 option is selected The options are used as follows e 1080i The DCX set top will present programs in the High Definition 1080i format 1920 x 1080 pixels e 720p The DCX set top will present programs in the High Definition 720p format 1280 x 720 pixels e 480p The DCX set top will present programs in the Enhanced Definition 480p format 720 x 480 pixels e 480i The DCX set top will present programs in the Standard Definition 480i format 720 x 480 pixels Some televisions may only support certain video formats Please consult the television s user manual for more information on format compatibility The DCX set top can detect when the HDMI connection is in use If you are not using the HDMI connection on the DCX set top the HDMI YPbPr Output setting will display as YPbPr Output in the User
74. tatus Indicates if enabled indicates if active Smart Card Indicates if enabled indicates if active HDMI Port If a device is connected to the HDMI port only the following diagnostics display to help troubleshoot the HDMI interface They all display N A if no device is connected to the HDMI port or the value is invalid or cannot be retrieved e Device Connected Indicates whether a device is connected to the HDMI port Yes or No e Repeater Indicates whether the connected device is a repeater Yes or No e Video Xmission transmission Indicates whether the DCX3200 is transmitting video over the HDMI port Not Active or Active e HDCP Enabled Indicates whether the DCX3200 is using HDCP to encrypt video transmitted over the HDMI link Yes or No If the Video Xmission status is Not Active the HDCP Enabled status is No e Output Format Indicates the timing format of the video sent through HDMI e 1920 x 1080 1920 pixels wide by 1080 pixels high interlaced e 1280 x 720P 1280 pixels wide by 720 pixels high progressive e 720 x 480P 720 pixels wide by 480 pixels high progressive e 720 x 4801 720 pixels wide by 480 pixels high interlaced e 640 x 480P 640 pixels wide by 480 pixels high progressive e Aspect Ratio Indicates the aspect ratio of the video sent through HDMI 4 3 or 16 9 EDID Data Indicates th
75. ther broadcast format to the 1080p30 format e 1080p24 The DCX3200 will present programs broadcast in the High Definition 1080p24 format 1920 x 1080 pixels with progressive scanning at 24 frames per second using the HDMI connection only The DCX3200 cannot convert any other broadcast format to the 1080p24 format e 1080i The DCX3200 will present programs broadcast in the High Definition 1080i format using both the HDMI and YPbPr connections The DCX3200 can also convert any other broadcast format to the 1080i format e 720p The DCX3200 will present programs broadcast in the High Definition 720p format using both the HDMITM and YPbPr connections The DCX3200 can also convert any other broadcast format to the 720p format e 480p The DCX3200 will present programs broadcast in the Enhanced Definition 480p format using both the HDMI and YPbPr connections The DCX3200 can also convert any other broadcast format to the 480p format e 480i The DCX3200 will present programs broadcast in the Standard Definition 480i format using both the HDMITM and YPbPr connections The DCX3200 can also convert any other broadcast format to the 480i format Note 1 The DCX3200 cannot provide 1080p30 or 1080p24 video using the YPbPr output When using the DCX3200 in Native mode these two formats are disabled and inaccessible if there is no HDMI connection in place Note 2 When connecting the DCX3200 to an HDMI or DVI
76. ting is 16 9 e Off The DCX3200 will create a widescreen version of a Standard Definition program by adding black bars to the left and the right of the picture and present the video in the format designated by the HDMI YPbPr Output setting Note 1 Some televisions may only support certain video formats Please consult the television s user manual for more information on format compatibility Note 2 If the HDMI YPbPr Output setting is set to either 480i or Native the 4 3 Override feature is disabled and is no longer selectable in the menu 25 3 INSTALLATION Setting Description The 4 3 Override feature is available when the HDMI YPbPr Output setting is 1080i 720p or 480p My TV Supports The My TV Supports The Following Formats checklist allows you to The Following configure the Native mode operation of the DCX3200 The checklist Formats becomes accessible only when the HDMI YPbPr Output setting is set to Native The DCX3200 is capable of delivering all of the video formats listed in this checklist depending upon the type of video connection HDMI or YPbPr being used By default the 1080i and 480i formats are checked in this checklist The options are used as follows e 1080p30 The DCX3200 will present programs broadcast in the High Definition 1080p30 format 1920 x 1080 pixels with progressive scanning at 30 frames per second using the HDMI connection only The DCX3200 cannot convert any o
77. to connect the DVI equipped TV to the HDMl equipped DCX3200 If you use the IEEE 1394 connection you will be unable to see on screen graphics such as the EPG S Video SDTV only If the TV has an S Video input use S Video S Video is the highest quality Standard Definition video output on the DCX3200 Video SDTV only If the TV does not have an S Video input use the composite video composite video output RF SDTV only If the TV only has a coaxial RF input connect it to the DCX3200 RF out connector 3 INSTALLATION Audio Connection Options When connecting toahome theater receiver depending on its inputs you can use the following DCX3200 audio outputs HDMI Unlike a DVI connection an HDMI connection is capable of carrying digital video and audio signals to the TV or a home theater receiver equipped with HDMI switching support The HDMI connection can deliver Dolby Digital Plus Dolby Digital Linear PCM and other digital audio formats to a compatible TV or home theater receiver Digital audio If the TV or home theater receiver supports it use either the S PDIF optical S PDIF or digital audio optical or S PDIF digital audio coaxial outputs to deliver digital audio Dolby Digital and Linear PCM audio to a Dolby Digital home theater coaxial S PDIF receiver e Foran HDMI or IEEE 1394 video connection no additional audio connections to the TV are required
78. tputs No other TV or monitor video connection supports HDTV If the TV has a DVI input connect a DVI to HDMI adapter or cable to the HDMI out connector on the DCX set top instead of the IEEE 1394 connection and the DVI HDTV connector on the TV Standard Connect the S Video connector using an S video cable or connect the Definition TV composite video connector using a composite RCA phono cable If the TV only has a coaxial RF input connect it to the DCX3200 RF OUT connector 3 INSTALLATION 2 Determine if you are connecting the audio to a home theater receiver or directly to the TV e Foran HDMI or IEEE 1394 video connection no additional audio connections to the TV are required e fthe receiver or TV has a digital audio S PDIF input use the digital audio OPTICAL S PDIF or COAXIAL S PDIF outputs e Otherwise use the baseband left and right audio outputs Locate the cabling diagram s that best match the subscriber s configuration 4 Connect the audio and video cables in a manner matching that diagram Determine if you are connecting to a data device see Data Device Connections in this section For installation details refer to the instructions included with the data device Connect the cable terminal to the coaxial cable wall outlet Perform the operational check for the remote control 8 Optimize the High Definition settings Connecting HDTV Single Connection for Video Audio Cable
79. udio connections for the HDTV go to Connecting the DCX Set top to an A V Receiver Audio If the TV does not have digital audio inputs e Connect the stereo audio cable to the AUDIO L and R connectors on the DCX3200 Series set top and the audio left and audio right connectors on the HDTV If the TV supports a digital audio input s If the equipment supports it use the digital audio OPTICAL S PDIF or COAXIAL S PDIF outputs instead of the AUDIO L and R outputs S PDIF offers better audio quality including support for Dolby Digital audio For more information on configuring the DCX setup top settings see Configuring Audio Video and Closed Caption Settings 3 INSTALLATION Figure 3 2 Connecting the DCX Set top to an HDTV Separate Video Audio __ Choose E one L R audio HDMI Component video DCX3200 Component Component Video Input Audio Input x 9 AUDIO LEFT auno RIGHT HDMI to DVI adapter Note If the receiver can check the baseband and digital audio S PDIF ports for appropriate channels connect both the baseband and digital audio connections Otherwise do not connect both the baseband left right composite connections and the coaxial digital connection The baseband connections are not necessary because the digital audio port provides a single audio interface for digital channels Note If the A V receiver includes HDMI inputs 8 output s then the DCX3200
80. utput through o HDMI also compatible with DVI using an HDMI to DVI converter cable o Component Video YPbPr o IEEE 1394 Standard Definition video output through o S Video o Baseband o RF Audio output through o S PDIF electrical and optical digital audio connections o One Baseband L R stereo analog audio connection Standard Data Features Integrated DOCSIS 2 04 capable cable modem 64 MB FLASH memory 256 MB DRAM Two Universal Serial Bus USB 2 0 ports one on the front panel and one on the rear panel 10 100 Mbps Ethernet Port RJ 45 on the rear panel 2 1 INTRODUCTION e On board real time RF return DOCSIS compliant Standard Miscellaneous Features e Messaging capabilities e Digital diagnostics If You Need Help If you need assistance while working with the DCX3200 contact the Motorola Technical Response Center TRC e Inside the U S 1 888 944 HELP 1 888 944 4357 e Outside the U S 1 847 725 4011 e Motorola Online http businessonline motorola com The TRC is on call 24 hours a day 7 days a week In addition Motorola Online offers a searchable solutions database technical documentation and low priority issue creation and tracking For specific toll free numbers when calling from outside the United States please refer to the product manual or our Web page Calling for Repairs If a Motorola set top requires repair service please call one of the following Motorola Authorized Serv

DCX3200 Installation Manual

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