Pro Admin User Manual
Contents
1. For example this allows you to compare crash logs on only two machines on the network or only sync plugins between the computers in the Edit Room 1 group Note if no computers or groups in the left hand pane are selected Pro Admin assumes that you wish to perform tasks on all machines by default The Info toolbar button can be used to get information on a selected machine including system specifications and software version numbers The Logs toolbar button allows you to view Pro Maintenance Tools logs generated by any computer on the network allowing you to verify the tasks that were performed Last updated Sep 24 2014 Pro Admin User Manual 7 Authorization Some tasks may require an administrator password in order to run In such cases you will need to enter an administrator username and password that is valid on the target computer This task requires administrator authorization on the target computer s Please enter the username and password for E1 MacBook Pro Username Jon Password ivi Add to Keychain Use this username and password for all selected target computers Cancel Skip amp If all the computers on your network use the same username and password select Use this username and password for all selected target computers The username and password will be cached for a short period of time by default so that you do not need to enter the password every single time you perform an auth2. Low minimum requirements If your computer does not meet the minimum system requirements for a Final Cut Studio application clicking this box forces the application to launch regardless Show welcome dialog at startup restores the welcome dialog for certain applications Important Remember to click Save Data if you change any settings Last updated Sep 24 2014 Pro Admin User Manual Cleanup Tasks SERVICES m i IE MacBook Pro e MC Repair Path Manager Plugin Manager Preference Pro Applications Pro Client Manager a ck O P 7 Pro Maintenance Qmaster QuickFix System Toolkit Task Scheduler Tools Final Cut Studio Cleanup Tasks M Trash Audio Component cache Ivi Trash Audio Unit cache M Trash Common Unix Printing Service CUPS cache V Trash Font cache Ivi Trash Kernel cache V Trash Directory Services cache M Trash QuickTime cache W Rebuild LaunchServices database Mi Update Prebinding M Rebuild Spotlight Index Mi Rebuild Whatis Database Trashes and rebuilds various system caches Clearing these out can fix certain issues such as incorrect icons for file types and often improve system performance Last updated Sep 24 2014 Pro Admin User Manual Task Scheduler Task Scheduler allows you to schedule Pro Maintenance Tools tasks based on time intervals or system events Pro Admin Trial Version des x 7 SERVICES ie b al Ty e E43 MacBook Pro MC Repair Path Mana
3. Compressar 1 computer selected Once the Pro Client application is set up on every computer on the network machines should start appearing in the left hand pane Use the plus and minus buttons in the bottom left corner to add services and groups to the list Groups e g Edit Room 1 Client Suite etc are optional but can be a good way of organizing machines if you have a large quantity on your network Add Manual IP allows you to specify a manual IP address and port for the system you would like to connect to It is recommended that you disable Bonjour broadcasts in the client preference pane and specify a network interface and custom port if you are planning to connect manually Last updated Sep 24 2014 Pro Admin User Manual 6 Add Connection Descriptive Name New Service IPv4 Address 10 0 1112 Port 35011 C m If an error occurs the machine will be highlighted red Hovering the mouse over the computer name will reveal an explanation of the error Additional details may be given in the error log accessible in the bottom right hand corner of the window The top pane of the window contains a list of applications and tasks that Pro Admin is capable of running across the network The bottom pane includes settings and options relevant to the task selected in the top pane An important point to note is that tasks will be performed only on computers selected in the left hand pane
4. Studio application icons does not remove the suite nor does it make it possible to reinstall it again FCS Remover allows you to quickly and easily uninstall Final Cut Studio either permanently or in order to reinstall an earlier version over the top aoe Pro Admin Trial Version Info Refresh Logs Software Updates SERVICES i 3 2 z El MacBook Pro CN E amp Compressor Crash Analyzer CS Repair Difference Finder FCS Remover Housekeeper Repair MC Repair Path Manager Plugin Manager Preference Pro Applications Pro Client Preset All MM tA Final Cut Pro Express M v Final Cut Pro X w wu Motion m Motion 5 m Soundtrack Pro w DVD Studio Pro M G Color wi WaLiveType Note if you have other Pro Apps such as Logic and Shake installed use the Maximum Compatibility preset 1 computer selected 4A 1 Select the FCS Remover icon Last updated Sep 24 2014 Pro Admin User Manual 2 Select the components you wish to remove or choose a preset If you have other Apple Pro Applications such as Logic Aperture or Shake installled choose the Maximum Compatibility preset if you are not planning on reinstalling Final Cut Studio 3 Click the Remove Selected button to remove the components They will be placed in the trash on each computer Last updated Sep 24 2014 Pro Admin User Manual Housekeeper Many problems such as slowdowns errors and crashes are a result of invalid cache data
5. take up to 30 seconds for results to appear Last updated Sep 24 2014 Pro Admin User Manual Path Manager Path Manager is a utility to manage the locations of scratch and content default value ASO m ue Info Refresh Logs SERVICES EJ MacBook Pro Compressor Repair MC Repair Y Final Cut Pro read only y Autosave Vault E3 MacBook Pro v Scratch Disk E3 MacBook Pro Capture Scratch E MacBook Pro v Audio Capture Scratch E MacBook Pro v Render Files m MacBook Pra w Audio Render Files r3 Markank Pros Reset Ali Tips for changing paths a Crash Analyzer Path Manager Pro Admin Trial Version CS Repair Difference Finder FCS Remover a am 2 WK E Plugin Manager Preference Pro Applications Documents Final Cut Pro Documents Autosave Vault Documents Final Cut Pro Documents f Documents Final Cut Pro Documents Capture Scratch Documents Final Cut Pro Documents Capture Scratch f Documents Final Cut Pro Documents Render Files fMacienents Final Cut Bea Pieeiiments Andin Render Files 1 computer selected directories on your system Paths for each computer are listed under each item allowing you to compare paths at a glance and see if any are out of sync or incorrect Additionally each item has a Reset button that sets the path back to its 0 A Software Updates e Housekeeper Pro Client Press Enter after typing the new path to sav
6. 24 2014 Pro Admin User Manual When emailing customer support it is helpful to include log files from the relevant application if available To access the logs for the Pro Admin go to Help gt Troubleshooting gt View Log You can also choose Gather logs to gather Pro Admin logs or Gather network logs to gather all Digital Rebellion logs across the network Last updated Sep 24 2014
7. Admin User Manual 2 Quick Start 1 Use the provided installer to install and setup Pro Client Install this on every computer on your network If a firewall message pops up asking you to allow incoming connections click Allow Drag the Pro Admin application to your Applications folder You can choose to do this on just a single computer or you can install it on every machine on the network Load Pro Admin You should see the computers on your network populated in the left hand pane If any are missing open up System Preferences on the machine in question and select the Pro Client preference pane Move the slider to the On position or toggle it off then on if it was on already If a firewall message pops up asking you to allow incoming connections click Allow In the Pro Admin click the Software Updates button in the top right corner This will install the latest version of Pro Maintenance Tools on every computer if it is not already installed Alternatively you could install it manually on each machine if you so wished If you need to change any Pro Client settings or you wish to enable or disable the client launch the Pro Client pane inside System Preferences If you run into any issues go to Tools Connection Troubleshooter or read the Troubleshooting section at the back of the user manual Last updated Sep 24 2014 Pro Admin User Manual 3 Client Overview The client application places an Pro Client icon inside Sy
8. Pro Admin User Manual Pro Admin PRO User Manual Pro Admin extends Pro Maintenance Tools to allow tasks to be performed simultaneously over a network The Pro Admin interface gives system administrators all the tools they need to manage maintain and troubleshoot Final Cut Studio systems on their network With just one button press administrators can repair Compressor clean caches analyze crash logs synchronize plugins troubleshoot problems and much more saving time and allowing them to get on with more important tasks The software consists of a Pro Client that is installed on every computer on the network and a Pro Admin tool to manage and perform tasks Pro Admin also requires Pro Maintenance Tools to be installed on each client computer which can be downloaded and installed remotely from within the admin tool Features Perform maintenance tasks across the network simultaneously sync plugins preferences user paths and scheduled tasks between computers Use the Difference Finder tool to find the differences in specification between computers on the network allowing you to determine why a particular system isn t working correctly when others are fine View aggregate crash statistics including the number of crashes across the network per day week or month the most common cause of crashes and the most and least stable machines Maintenance tasks can be scheduled to run automatically Last updated Sep 24 2014 Pro
9. Pro Applications Pro Client I ih im Plugin Version Enabled Type AULoudnessMitigation 1 1 Enabled Audio Unit AvVectorScope 1 0 30 Enabled i Avid AVX CoreAudio A 52 and AC 3 Codec Component 1 7 7 Enabled Audio Unit illusionFX 1 0 Enabled Avid AVX Neat Video Meat Vi Enabled Adobe Plugin O PanZoom 1 0 Enabled gt Avid AVX QuickLooks Limited 1 3 Enabled Adobe Plugin O RGBKeyer 1 0 Enabled Avid AVX Title 3D 2 1 Enabled FxScript Title Crawl 2 1 Enabled 1 FxScript O Vector Shape 2 1 Enabled FxScript dfx Geometer 1 2 0 Enabled Audio Unit dfx Scrubby 1 1 0 Enabled Audio Unit PE SRer kr eres Enable All Disable All Sync 1 computer selected P Quick Start 1 Click the Plugin Manager icon Your currently installed plugins will be listed 2 Green icons next to plugins mean that the plugins are in sync across all machines Last updated Sep 24 2014 Pro Admin User Manual Yellow icons mean that the plugin is installed on all machines but doesn t quite match a different version for example Red icons mean that the plugin is not installed on every computer If a plugin is yellow or red click the arrow next to it to view more information about which aspects are not in synchronization 3 Click the Sync button to automatically sync all plugins on the network This may take a few minutes 4 Use the dropdown menu under the Enabled column to disable plugi
10. Trashing caches is an important part of maintaining your editing system and Housekeeper simplifies this process significantly e oue Pro Admin Trial Version E ws Ns SERVICES TT TON EJ MacBook Pro EN 3 4 Compressor Crash Analyzer CS Repair Difference Finder FCS Remover Housekeeper Repair 227 BE m MC Repair Path Manager Plugin Manager Preference Pro Applications Pro Client Preset Basic O Avid Media Composer State O Avid Media Composer Site Settings O Avid Media Composer Media Databases M mjAvid Media Composer Search Indexes ij Avid Media Composer PhraseFind Indexes L Premiere Pro Media Cache Ld Premiere Pro Recent Directories 4 O Premiere Pro Metadata Cache eM Clean 1 computer selected Quick Start 1 Click the Housekeeper icon 2 Choose a preset or select items to trash manually The Basic preset is good for everyday housekeeping and optimization and the Comprehensive preset is a more advanced function designed for fixing problems Last updated Sep 24 2014 Pro Admin User Manual 3 Click Clean Tip these tasks can be automated quickly and easily with Task Scheduler Frequently Asked Questions Q When I try to empty my trash get a message saying files are in use A Mac OS X erroneously believes the files are in use however this is not actually the case and it is perfectly safe to delete them To force the trash to be emptied go to the Finder menu and select Secure Em
11. e changes on the remote machine f you wish to make a path local to the currently logged in user on the remote machine use a tilde character at the beginning of the path such as Documents To change the location of a path for every selected computer simultaneously type the Last updated Sep 24 2014 Pro Admin User Manual path next to the bold title heading and it will be propagated to every computer on the network Synchronization Use the Sync From button to sync paths from one computer on the network to all the rest Last updated Sep 24 2014 Pro Admin User Manual Plugin Manager Plugin Manager allows you to quickly and easily organize your editing application plugins You can view all plugins on the network selectively enable and disable them and ensure they are in sync across the network all without having to worry about where the plugins are physically located on disk Most editing applications scan each plugin at startup so it makes sense to run as few plugins as possible in order to speed up boot times and decrease resource usage Plugin Manager makes it easy to quickly enable a group of plugins on demand aoe Pro Admin Trial Version Se A C t Info Refresh Logs Software Updates SERVICES i E i z 4 O MacBook Pro cy 4 Compressor Crash Analyzer CS Repair Difference Finder FCS Remover Housekeeper Repair T wr 3 MC Repair Path Manager Plugin Manager Preference
12. e files created by a different version so restoring a backup created under a different major version of FCP will appear to do nothing Make sure that the versions match before restoring a backup This only affects Final Cut Pro the other applications in the suite do not suffer from this problem Backing up 1 Click the Quick Backup button 2 Enter a descriptive name for the backup and click Backup 3 A new backup will be created for each selected computer on the network Restoring Restoring a backup allows you to copy one set of preferences to all selected computers on the network This helps to ensure consistency when editors move from one system to another 1 Select a backup in the list 2 Click the Restore button Last updated Sep 24 2014 Pro Admin User Manual Advanced aoe Pro Admin Trial Version SERVICES aon El MacBook Pro d ud iga d o a Compressor Crash Analyzer CS Repair Difference Finder FCS Remover Repair E n ic m u e MC Repair Path Manager Plugin Manager Preference Pro Applications Pro Client T Basic Advanced gt B f Final Cut Pro X Final Cut Pro X gt B E Final Cut Express aE Avid Media Composer MM Adobe Premiere Pro gt soundtrack Pro M Motion M c Motion 5 M Color M DVD Studio Pro FE Compressor a ka n ludo UE um The Advanced tab gives greater control over the elements to be trashed or backed up Use the c
13. ee eee eee ee ee ee A E y T E Ca 1 computer selected 4 Quick Start Difference Finder is best explained with an example For instance say you have an network of ten machines eight of which are running fine and two of which have an issue Fire up the Difference Finder drag the eight working machines into the Working category and the two non working into the Not Working category Last updated Sep 24 2014 Pro Admin User Manual Click the Find Differences button and Difference Finder will compare operating system and software versions plugins frameworks and kernel extensions between the working and non working groups allowing you to spot outdated software versions or missing frameworks that could be causing issues Frequently Asked Questions Why doesn t Difference Finder report every single difference Difference Finder is trying to find differences that are common among the group of non working computers If a difference is only unique to a single computer then it is unlikely to be the cause of the issue among the whole group so Difference Finder ignores it Last updated Sep 24 2014 Pro Admin User Manual FCS Remover FCS Remover allows you to uninstall all Final Cut Studio Final Cut Pro X Final Cut Express or Final Cut Server components with the press of a button Apple does not offer an uninstaller making removing or downgrading to an earlier version very difficult Simply deleting the Final Cut
14. es incorrect permissions and attempts to manually start the qmasterd process Last updated Sep 24 2014 Pro Admin User Manual 9 Quick Start 1 Select the Compressor Repair icon 2 f you are experiencing issues launching Compressor select the Trash preferences option otherwise leave it unselected 3 Click the Repair Compressor button 4 Enter an admin username and password if prompted This username and password combination must be valid on the target computer See the Authorization section of this manual for more details 5 Wait for results to appear in the window Results are only logged after the task has completed so it may take up to 30 seconds for results to appear Last updated Sep 24 2014 Pro Admin User Manual Crash Analyzer When applications crash they produce cryptic error logs that often do not make it clear what the problem is Crash Analyzer scans your crash logs and attempts to provide a diagnosis of the cause and suggest steps to resolve the issue aoe Pro Admin Trial Version L dm T EN A Info Refresh Logs Software Updates SERVICES Es 2 ZA EJ MacBook Pro A de E K Compressor Crash Analyzer CS Repair Difference Finder FCS Remover Housekeeper Repair E MC Repair Path Manager Plugin Manager Preference Pro Applications Pro Client Logs Statistics Computer Filename v Suspected Cause MacBook AvidMediaComposer Jul 9 2011 11 42 03 AM Cor
15. ger Plugin Manager Preference Manager r1 F System Toolkit Task Scheduler Pro Applications Pro Client Pro Maintenance Qmaster QuickFix Tools amp Enabled Frequency Task Run at system startup Clean all caches Enabled L Enable All Disable Ali Sync j 1 computer selected Quick Start 1 Select the Task Scheduler icon You will be presented with a list of the tasks scheduled on all selected machines 2 A green icon next to a task means it is in sync A yellow icon means that the task is present on all computers but doesn t quite match a different interval for instance A Last updated Sep 24 2014 Pro Admin User Manual red icon means that the task is missing from some machines 3 Click the Sync icon to synchronize tasks Adding tasks 1 Click the button to add a new task Compressor FCS Remover Repair H E Housekeeper MC Repair Path Manager T Compressor Repair Task Repair Compressor Run At system startup Add Task 4 Select an application to perform a task for and choose a task from the list 5 Choose an interval or event from the Run dropdown menu Important the daily task is set for 7 00am every day the weekly task is set to run at 7 00am every Monday and the monthly task is set for 7 00am on the first day of the month OS X 10 5 users will need to have the computer switched on at these times but OS X 10 6 users need not as S
16. go Quick Start eoo Pro Admin Trial Version C E Info Refresh Logs Software Updates SERVICES X E43 MacBook Pro CY amp 1 Compressor Crash Analyzer CS Repair Difference Finder FCS Remover Housekeeper Repair 2 3s eK MC Repair Path Manager Plugin Manager Preference Pro Applications Pro Client f Basic Advanced Backup Date Computer 2 All May 13 2011 11 j MacBook Pro AA Avid Only May 10 2011 1 5 jay MacBook Pro AA Avid Test May 9 2011 7 22 gg MacBook Pro 2 Avid User Test Jun 27 2011 6 38 gg MacBook Pro AL Avid User Test Jon Jun 28 2011 10 1 gg MacBook Pro AA Avid User Test Jon Mark Jun 28 2011 10 1 j MacBook Pro AA Avid User Test Mark Jun 28 2011 10 1 j MacBook Pro JL Backup Permission Test Jun 29 2011 4 14 gg MacBook Pro AA Backup Permission Test2 Jun 29 2011 4 16 gg MacBook Pro AA Backup Permissions Test3 Jun 29 2011 4 20 gg MacBook Pro AA Backup Permissions Test8 Jun 30 2011 8 49 gg MacBook Pro Quick Trash Quick Backup Restore 1 computer selected The Basic tab offers a quick way to access common tasks The Quick Trash button instantly trashes Last updated Sep 24 2014 Pro Admin User Manual preferences for all applications The Restore button restores a previously saved backup to all selected computers simultaneously essentially synchronizing preferences across the network Note Final Cut Pro ignores preferenc
17. heckboxes to select individual items and click the Trash or Backup buttons to perform actions on just these items Preferences can also be locked to prevent modification This is a useful way of preventing data corruption Last updated Sep 24 2014 Pro Admin User Manual Pro Client This allows you to customize various parameters of the Pro Client These PRO settings are identical to those present in the preference pane but with the advantage that they can be set in bulk remotely Note network connection settings still need to be set in the preference pane manually for each system eoe Pro Admin Trial Version Ea i oS E aoa c E SEER SE ILL SERVICES El MacBook Pro Compressor Crash Analyzer CS Repair Difference Finder Housekeeper Repair 9X MC Repair Path Manager Plugin Manager Preference Pro Applications Pro Client Manager Pam PT W Automatically check for software updates V Prevent software update dialogs from appearing on client machines M Show menu bar icon IM Allow users to send maintenance requests 1 computer selected Last updated Sep 24 2014 Pro Admin User Manual Pro Maintenance Tools Pro Applications The Pro Maintenance Tools and Pro Applications sections are designed to allow you to monitor which apps are currently running and have an overview of the various different software versions installed across the network Important we reco
18. hich provides the easiest setup and maximum compatibility If the interface is not connected or otherwise unavailable it will default to the Any setting Custom port allows you to specify a custom port to listen on This is useful if you have a corporate firewall and need to specify a specific port to allow network traffic on Switching this off chooses a randomly available port each time the client launches Disable Bonjour broadcasts allows you to disable periodic broadcasts from the clients that allow Pro Admin to find them automatically This setting is recommended if you are planning to connect to the clients manually within Pro Admin Last updated Sep 24 2014 Pro Admin User Manual 5 Pro Admin Interface Overview aoe Pro Admin Trial Version Au Sm eal Jai Info Refresh Logs Software Updates SERVICES rs pot 22 Z4 EJ MacBook Pro Wes E 5 K Compressor Crash Analyzer CS Repair Difference Finder FCS Remover Housekeeper Repair MC Repair Path Manager Plugin Manager Preference Pro Applications Pro Client Compressor Repair Click Repair to start the repair process Select Trash Preferences if you are experiencing difficulties launching Compressor Be aware however that this will erase any custom preferences you may have set Digital Rebellion LLC accepts no liability for any loss of data or physical damage as a result of using this software Trash preferences can solve launch issues Repair
19. mmend having the same version of Pro Maintenance Tools installed on every computer on the network The Pro Maintenance Tools section allows you to quickly see any outdated versions on your network anf Pro Admin Trial Version D EJ SERVICES ny P nis A EJ MacBook Pro H P MC Repair Path Manager Plugin Manager Preference Pro Applications Pro Client Manager Pro Maintenance Qmaster QuickFix System Toolkit Task Scheduler Tools Application Version s Status Autosave Manager 2 0 Not running a Compressor Repair 2 1 Not running E CS Repair 1 0 Not running Corrupt Clip Finder 2 0 Not running EJ Crash Analyzer 2 0 Not running Housekeeper 2 0 Not running FCS Remover 3 0 Not running tal MC Repair 1 0 Not running ef Media Salvage 2 0 B2 Not running 2x Path Manager 2 0 Not running 1 computer selected You can also launch terminate and force quit applications remotely This is useful because some Pro Admin tasks require your editing applications to be closed before starting Last updated Sep 24 2014 Pro Admin User Manual Settings Applications Settim Password protect applications M Check for updates whenever an application is launched V Show beta software updates if available The Settings tab of the Pro Maintenance Tools pane allows you to customize various parameters of Pro Maintenance Tools Password protect applications can help prevent user abuse by requiring the
20. msgsend 28 n 1 com apple CoreFoundation Ox968c46e5 CFArrayCreate 357 2 com apple CoreFoundation x868a0d18 NSPlaceholderArray i initWithObjects count 424 3 com apple Foundation 0x8181768c MSKeyValueObservationInfo initWithObservances count 124 4 com apple Foundation 0x9198678c _NSKeyValueObservationinfoCreateByRemoving 652 5 com apple Foundation 0x819886232 NSObject NSKeyValueObserverHegistration removeObserver torProperty 98 6 com apple Foundation 0x818861b4 NSObject NSKeyValueObserverRegistration removeObserver orKeyPath 196 7T com apple QuartzComposer x80f84ed4 OC Port removeObserverTtorKeyPath 120 B com apple FinalCutPro 0x00512a755 ParamObserver deallac 285 8 com apple FinalCutPro 0x0050a000 QCEffectRuntimeDataDestructor void Ox00c248ci KGMemoryPtrRelease 125 11 com apple FinalCutPro 0x0012ae09 RefPtr void unsigned char 41 12 com apple FinalCutPro 0x0012e91a KGTypeReleaseValue 58 13 com apple FinalCutPro OxQQOO1f8b5 FreeAll HashDict 161 Statistics The statistics tab can provide useful information on your network as a whole You can see how many crashes occur per day the most common cause of crashes and the least stable machines on the network Most unstable application Final Cut Pro Number of crashes in last 7 days D Total number of crashes 416 Number of crashes in last 24 hours 0 Most common cause of crashes Graphics Card Driver Issue Number of cra
21. now Leopard will automatically run the task the first time you switch it on after this date Last updated Sep 24 2014 Pro Admin User Manual If these times are inconvenient please use the At specific interval option to manually schedule the task for a specific time 6 If you selected At specific interval you will be presented with a series of blank text boxes At least one of these must be filled in Run At specific interval Every Minute Hour Day Weekday Month If you put a 1 in the Minute box the task will run every hour at minute 01 If you then put a 5 in the Hour box it will run every day at 05 01 and so forth 7 Click Add Task Double click a task to edit it and use the Enabled dropdown menu to enable or disable it Last updated Sep 24 2014 Pro Admin User Manual Troubleshooting If a client machine is highlighted in red it means it is not connected Here are some things to try to resolve the issue 1 If you have set the client to listen on a specific network interface by default it is set to Any make sure that the interface is connected to a network that the admin computer is capable of accessing In the Security pane of System Preferences make sure the Firewall is not set to Allow only essential services If the Firewall is set to Set access for specific services and applications make sure Pro Admin app and ProClient are added to the list ProClient is located at Libra
22. ns you do not use regularly When you wish to use a disabled plugin enable it on demand before launching Final Cut Pro 5 For best results select All Users under the User column for all plugins This makes the plugin available to all users logged into the computer and simplifies transferring projects from one machine to another Frequently Asked Questions Q Where are disabled plugins located A Disabled plugins are located on each computer at Library Application Support Digital Rebellion Pro Maintenance Tools Plugin Manager Disabled Plugins Last updated Sep 24 2014 Pro Admin User Manual Preference Manager Preference Manager gives you everything you need to manage your editing application preference files Preference files contain user settings window positions and other information Sometimes these can become corrupt preventing the application from launching or producing unexpected behavior Preference Manager allows you to trash these which will restore settings to their defaults when the application is relaunched Even more useful is the ability to backup and restore preferences or lock them to prevent unintended modi cation You are not limited to just preferences either Preference Manager allows you to backup and restore keyboard layouts button bars window layouts and more storing them in a single le to ease transition between computers Now it is incredibly easy to take your custom preferences wherever you
23. nual System Toolkit _ y_ system Toolkit allows you to manage Final Cut Studio licenses and settings as well as running common system maintenance tasks to keep your system running in peak condition aoe Pro Admin Trial Version SERVICES E MacBook Pro MC Repair Path Manager Plugin Manager Preference Pro Applications Manager Pro Maintenance Qmaster QuickFix System Toolkit Task Scheduler Tools Final Cut studio Caches First Name Jon Last Name Chappell Company Digital Rebellion LLC Task Banish registration dialog Per Application Settings amp Application Final Cut Pro n Full screen mode C Low minimum requirements Show welcome dialog at startup 1 computer selected Final Cut Studio Registration First Name Last Name Company Change the registered owner and company information Banish registration dialog Prevent the registration dialog from appearing Last updated Sep 24 2014 Pro Admin User Manual Show registration dialog on next run Make sure the registration dialog appears when you next run a Final Cut Studio application Reset serial Reset your registration information so that it asks for your serial upon the next run Per Application Settings Full screen mode maximizes screen space by hiding the dock and menu bar they will appear when the mouse is hovered at the top or bottom of the screen respectively
24. orized task If you want to save the password permanently select the Add to Keychain option To make Pro Admin forget saved passwords go to Tools gt Security gt Remove Stored Passwords Last updated Sep 24 2014 Pro Admin User Manual 8 Compressor Repair Apple s Compressor relies heavily on the Qmaster service in order to work Qmaster allows you to split rendering tasks across multiple machines in a render farm but it is still required even if you are only rendering on a single computer aoe Pro Admin Trial Version o E el ee Info Refresh Logs 2 Software Updates SERVICES Ic EJ MacBook Pro EN Compressor Crash Analyzer CS Repair Difference Finder FCS Remover Housekeeper Repair j ri A WK Xv MC Repair Path Manager Plugin Manager Preference Pro Applications Pro Client Compressor Repair Repairing Compressor on 1 computer It may take up to 30 seconds before results start appearing Results from MacBook Pro Starting repair Detected Compressor 3 5 x Stopping Qmaster Checking file permissions Reamnvina caches Trash preferences can solve launch issues Repair Compressor Wowwm 1 computer selected 4 The link between the two is so important that if the Qmaster service fails to launch Compressor will be unable to submit batches Should this occur Compressor Repair checks for problems that could be preventing Qmaster from operating correctly It checks for missing fil
25. pty Trash Last updated Sep 24 2014 Pro Admin User Manual MC Repair MC Repair can fix common Avid Media Composer issues It can repair problems where Media Composer won t launch as well as solve permissions issues aoe Pro Admin Trial Version 3 SERVICES DON EJ MacBook Pro id ud ed die x Compressor Crash Analyzer CS Repair Difference Finder FCS Remover Repair l Ww BoB e MC Repair Path Manager Plugin Manager Preference Pro Applications Pro Client MC Repair Repairing Media Composer on 1 computer It may take up to 30 seconds before results start appearing Results from MacBook Pro Starting repair Checking file permissions No file permission errors found Optimizing QuickTime settings Finie amp hinn C Trash Unity lock files Repair Media Composer 1 computer selected Quick Start 1 Select the MC Repair icon 2 f you are unable to access a bin on a Unity system because a system crashed while using it select the Trash Unity lock files option otherwise leave it unselected Last updated Sep 24 2014 Pro Admin User Manual Click the Repair Media Composer button Enter an admin username and password if prompted This username and password combination must be valid on the target computer See the Authorization section of this manual for more details Wait for results to appear in the window Results are only logged after the task has completed so it may
26. rupt Media Ga MacBook AvidMediaComposer Jul 9 2011 11 41 54 AM Corrupt Media E MacBook AvidMediaComposer Jul 9 2011 11 40 13 AM Corrupt Media Bu MacBook Final Cut Pro 2011 0 Jul 8 2011 10 41 37 AM Graphics Card Ga MacBook Final CutPro 2011 0 Jul 8 2011 10 41 08 AM Graphics Card Corrupt Media This crash appears to have been caused by corrupt media or precompute files Suggested Actions Trash precomputes Use Housekeeper to run a comprehensive clean This will cause your media databases to be recreated Check for corrupt media with Corrupt Clip Finder If vou are usinnan AMA consider manually imnartina the media files which will eanvert them ta DINH Submit to Digital Rebellion 1 computer selected Quick Start When you select the Crash Analyzer icon it will display a list of your editing application crash logs in the lower pane In the Suspected Cause column it will have attempted to diagnose the issue If you select a log the lower section of the window will display more information about the cause and offer suggestions to solve the issue Last updated Sep 24 2014 Pro Admin User Manual You can also double click the log to view it in a new window This window has the option to view the entire log or just the thread that crashed making it useful for filtering out extra information that may not be essential Show Crashed thread only 0 libobjc A dylib Ox8732b68c objc_
27. ry PreferencePanes Pro Client prefPane MacOS ProClient In the Pro Client pane in System Preferences toggle the switch to the Off position wait a few seconds and then toggle it back to On Try disabling your network connection and then re enabling it If you are connected to a wireless network this will involve going to the Airport icon in the top right corner of the screen selecting Turn Airport Off waiting a few seconds and then switching it back on If you are connected to a cabled network it will require unplugging the cable waiting a few seconds and plugging it back in If you are on a corporate network you may have a hardware firewall In this case go to the Pro Client pane in System Preferences specify a custom port and make sure this port is open on your firewall Also try opening 35011 which is the fallback port if something goes wrong 7 Download and reinstall Pro Client on the affected systems You may also experience success by closing Pro Admin and reopening it Report the issue to Digital Rebellion Support by going to Help gt Report a Bug Please include as much detail as possible We recommend including your email address so that a support representative can contact you and resolve your issue quickly Support Email support can be accessed directly within Pro Admin To report a bug or any other issue go to Help Report a Bug To request a new feature go to Help Suggest a Feature Last updated Sep
28. shes in last 30 days 71 Most unstable machine MacBook local Last updated Sep 24 2014 Pro Admin User Manual CS Repair CS Repair can fix common Adobe Premiere Pro issues It can repair problems where Premiere won t launch as well as solve dynamic link failures and permissions issues eOoeo Pro Admin Trial Version Se TE un ed TOR EE am Inte Refresh Logs LL Pd SERVICES SERERE CEN E MacBook Pro EN ud iga Compressor Crash Analyzer CS Repair Difference Finder FCS Remover Housekeeper Repair MC Repair Path Manager Plugin Manager Preference Pro Applications Pro Client E CS Repair Repairing Creative Suite on 1 computer It may take up to 30 seconds before results start appearing Results from MacBook Pro Starting repair Terminating processes Trashing dynamic link caches Checking file permissions The fnllawina files have incorrect nermissinnag C Trash preferences Repair Premiere Pro 1 computer selected Quick Start 1 Select the CS Repair icon 2 f you are experiencing issues launching Premiere select the Trash preferences option otherwise leave it unselected 3 Click the Repair Premiere Pro button 4 Enter an admin username and password if prompted This username and password Last updated Sep 24 2014 Pro Admin User Manual combination must be valid on the target computer See the Authorization section of this manual for more details 5 Walt for res
29. stem Preferences Use this preference pane to manage the client on each computer eoo Pro Client Client Settings vi Automatically check for updates vf Prevent software update dialogs appearing Network Settings at Listen on interface Any recommended Custom port 35011 Disable Bonjour broadcasts Pro Client v1 5 11 Status Listening on port 1936 The slider can be used to switch the client on and off You will most likely need to type an administrator password in order to do this Switching the client off disables Pro Admin functionality on that computer Automatically check for updates allows the client to notify Pro Admin when new software updates for the client or Pro Maintenance Tools are available Switching this off requires the administrator to specifically open the Software Update dialog within Pro Admin in order to check for available updates Prevent software update dialogs appearing prevents Software Update from appearing Last updated Sep 24 2014 Pro Admin User Manual 4 whenever a local user launches an Pro Maintenance Tools application Switching this on makes updates invisible to the user they will only be listed in Pro Admin Listen on interface allows you to specify a network interface e g Ethernet Airport FireWire etc to run the client on This is useful if you have network interfaces that are reserved for another purpose such as Xsan The default setting is Any w
30. ults to appear in the window Results are only logged after the task has completed so it may take up to 30 seconds for results to appear Last updated Sep 24 2014 Pro Admin User Manual Difference Finder Difference Finder allows you to see the differences between two groups of computers on your network It compares operating system and software versions plugins frameworks and kernel extensions and determines what is unique about a certain group of computers that may not be working correctly aoe Pro Admin Trial Version A S i Bi 63 UL LLLA ul Software Updates SERVICES j ze a EJ MacBook Pro EN x Ki Compressor Crash Analyzer CS Repair Difference Finder FCS Remover Housekeeper Repair 4 mn MC Repair Path Manager Plugin Manager Preference Pro Applications Pro Client vx Working drag working computers here Mot Working drag non working computers here F Unassigned E3 MacBook Pro Difference Finder shows you the the differences in OS framework kernel extension and plugin versions between two groups of working and non working computers If for instance a small group of systems on your network are experiencing problems and the rest are working just fine Difference Finder will show you the differences between the two groups to help you work out why the non working k group isn t working as expected This can save a considerable amount of troubleshooting time r1 e
31. user to enter an administrator password upon launching an Pro Maintenance Tools application Check for updates whenever an application is launched allows you to switch off software update messages whenever the user launches an application Software updates can still be installed from Pro Admin Show beta software updates if available lists any pre release beta updates inside Software Update These pre release versions are not intended for use in a production environment Last updated Sep 24 2014 Pro Admin User Manual Qmaster The Qmaster pane allows you to view and manage ongoing compression jobs running on the network It differs from Apple s Batch Monitor utility with its ability to view any job on the network regardless of whether or not the job is running on a cluster aoe Pro Admin Trial Version C Rus 63 SERVICES E b x E E MacBook Pro x Lo MC Repair Path Manager Plugin Manager Preference Pro Applications Pro Client Manager rT O N Pro Maintenance Qmaster QuickFix System Toolkit Task Scheduler Tools Job Status Time Remaining Progress Computer Cluster Lo MN MEM d Quick Start 1 Select the Qmaster icon 2 If there are compression jobs currently running on the network these will appear in the list Detailed information about the job is displayed in the table view 3 Use the Pause Resume and Terminate buttons to manage the job 4 The view will periodically update or
32. you can update manually by clicking the Refresh Last updated Sep 24 2014 Pro Admin User Manual button in the top left corner Additional controls are provided for managing the Qmaster process including starting and stopping sharing and resetting Qmaster To repair Qmaster use Compressor Repair Last updated Sep 24 2014 Pro Admin User Manual QuickFix The QuickFix pane allows you perform common troubleshooting tasks with just one button press allowing you to get back up and running again quicker than ever This should be your first port of call when things go wrong aoe Pro Admin Trial Version 3 vm de D TR SERVICES E MacBook Pro Pro Client MC Repair Path Manager Plugin Manager Preference Pro Applications Pro Maintenance Qmaster QuickFix System Toolkit Task Scheduler Tools 9 QuickFix QuickFix performs fixes for the most common problems with just one press of a button It allows you to quickly fix common problems without having to spend time diagnosing them and should be your first port of call when things go wrong QuickFix simultaneously trashes preferences clears caches and repairs Compressor C Skip tasks that require an admin password 1 computer selected Quick Start 1 If you do not want to perform any tasks that require an admin password tick Skip tasks that require an admin password 2 Click the QuickFix button Last updated Sep 24 2014 Pro Admin User Ma
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