TRAVEL BOOKLET - UK and Europe Travel
Contents
1. RENAULT amp EURODRIVE Travel with peace of mind RENAULT EURODRIVE DRIVE THE CHANGE RENAULT RENAULTE Travel with peace of mind 02 EDITORIAL Dear client thank you Thank you for choosing Renault Eurodrive for your stay in Europe At Renault we have always believed that cars should be suited to everyone s life style and everyone s expectations This ambition is reflected in our quest for sustainable and environmentally friendly mobility for safety and for quality we want to offer to every customer All of our teams are dedicated to your satisfaction These travelling instructions contain comprehensive information on how to use the Renault Eurodrive system This booklet is a precious guide to finding the right information and the right contact We wish you a pleasant stay in Europe driving your Renault or your Dacia and thank you again for choosing Renault Furodrive Sophie PONSAILLE Directeur de Renault Courte Dur e USER S GUIDE his chapter contains answers to all the questions you have about your vehicle from pick up to drop off 04 Picking up your car 06 Insurance assistance 08 Contract modifications 10 Returning your car 12 Pick up and return centers 26 CHECK LIST 03 PICKING UP YOUR CAR YOUR ARRIVAL Please remember that in order to pick up your car in the best possible conditions you must provide your delivery center with your appointment details or you2. m more than 10 days hotel expenses vehicle hire or supply of a new Eurodrive vehicle depending on the expiry date of the contract See general sales conditions on your order form ASSISTANCE FOR YOUR CAR m f your vehicle is replaced further to an incident by The rental vehicle must be dropped off with a full tank in another rental vehicle supplied by a center operated by the rental a conventional rental operator you operator in question and not in m n the event of an accident theft attempted theft or breakdown customers must call the following number 33 0 1 49 65 24 04 24 7 will be required to submit a bank Technical and material assistance card print Never take out any will be provided additional insurance as quickly as possible a Eurodrive drop off center 07 CONTRACT MODIFICATIONS EXTENDING YOUR CONTRACT You may extend the length of your contract following the delivery of your vehicle within the limits of the expiration date of the vehicle s registration certificate To do so contact Renault Eurodrive Monday to Friday from 9 am to 4 pm excluding public holidays m In France 01 76 84 99 00 amp 01 76 89 07 93 From outside France 33 1 76 84 99 00 amp 33 1 76 89 07 93 You will be asked to supply the following information m the registration number of your vehicle or the number of your Renault Eurodrive contract m the number and expiry date of your credit ca
3. Follow the indications Renault Eurodrive When your flight arrives as specified in your booking call our representative on the Transcausse courtesy phone Hall 1 International Arrivals Halls 3 4 Domestic Arrivals facing the information desk The representative will accompany you on the free shuttle to the reception centre 900 m away RETURN SERVICE Daily from 5 00 am to 10 00 pm Follow the Renault Eurodrive signs A free shuttle will take you to your departure terminal Getting to the centre By bus shuttle From Saint Charles station in Marseille or the Aix en Provence TGV station E Public holidays 01 01 09 04 01 05 08 05 17 05 28 05 14 07 2315 05504 200 A Ee RENAULT EURODRIVE M D S Milan Linate airport Milan Malpensa airport City center Via C Mezzofanti 12 20133 Milan Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 39 0240 708 236 DX mds milan mdsparc com PICK UP SERVICE AIRPORTS Daily When your flight arrives call our representative on 39 0240 708 236 or 800 969 255 from the airport using a landline free phone number accessible from most public telephones CITY CENTER Daily RETURN SERVICE AIRPORTS Daily The meeting point in terminal 1 and all pertinent information will be given to you when you phone to make an appointment CITY CENTER Daily All pertinent information will be given to you when yo
4. RETURN SERVICE Daily Return address as above A free minibus will take you to your departure terminal Getting to the centre M D S RENTALCAR UK centre 50 m from the Texaco gas station amp j Public holidays 01 01 02 01 17 03 09 04 07 05 28 05 06 08 27 08 25 12 26 12 ODG RENAULT EURODRIVE M D S 18 av du Mar chal Juin 69720 Saint Laurent de Mure Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 33 0 72 48 42 02 lt mds lyon mdsparc com PICK UP SERVICE Daily When the agreed flight or train arrives at St Exup ry call our representative on 33 0 4 72 48 42 02 or 0800 73 69 67 from the station or airport using a landline free phone number accessible from most public telephones A free minibus service will take you to the reception centre 4 km away RETURN SERVICE Daily Return address as above A free minibus service will take you to your departure terminal Getting to the centre The M D S centre is near the post office La Poste eoeerecec eee eee eee ee eee eee sees eee eee eee eens 5 Public holidays 01 01 09 04 01 05 08 05 17 05 28 05 14 07 SOs OV 1A 289 02 OD RENAULT EURODRIVE AUTO TURISTICA IBERICA A T I Madrid Barajas Airport Ingeniero Torres Quevedo 6 28022 Madrid Switchboard hours Monday to Friday from 9 00 am to 6 00 pm except on public holidays 34 91 329 29 11
5. Desk Hall A Arrivals floor e009090620606062920620620 6929060620602962 629260620929606202962 6290296062902969292929299999 Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 33 0 6 74 78 65 08 lt mds bordeaux mdsparc com PICK UP SERVICE Daily When your flight arrives as specified in your booking go to the Renault Eurodrive desk Hall A on the Arrivals floor RETURN SERVICE Daily Return address airport Parc des loueurs All e N1 TT Service Meet up in the car park Public holidays 01 01 09 04 01 05 08 05 17 05 28 05 14 07 5 qi OW HIA S 2 16 00 RENAULT EURODRIVE M D S Airport P3 car park e 09202020062090606229020920602060 0290629292062020600609 02929 629202 6929 090292929299 Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 33 0 6 63 05 88 79 lt mds brest mdsparc com amp PICK UP SERVICE Daily When your flight arrives as specified in your booking call our representative on 33 0 6 63 05 88 79 or 0800 73 69 92 from the airport using a landline free phone number accessible from most public telephones A free minibus service will take you to the reception centre 0 6 km from the airport RETURN SERVICE Daily Return address airport P3 car park A free minibus service will take you to your departure terminal You will be expec
6. departure terminal Getting to the centre By bus Air France bus from Paris Porte Maillot and Roissybus from Place de l Op ra By train RER line B from Ch telet les Halles to the station A roport CDG1 then a shuttle service Public holidays 01 01 09 04 01 05 08 05 17 05 28 05 14 07 508 Ox e TC Z9 22 OD RENAULT EURODRIVE PORTO PARIS LDA Francisco Sa Carneiro Airport coerce eee erro ese eee eee ese eee eee ee eee eee eee Switchboard hours Monday to Friday from 9 00 am to midday and from 2 00 pm to 5 00 pm Except on public holidays 351 22 996 64 27 CAUTION Customs regulations are changing in Portugal Consequently the conditions of delivery and return are subject to change at any time PICK UP SERVICE Your Eurodrive agent will inform you of the delivery conditions when you place your order RETURN SERVICE You will receive the information procedures and formalities by telephone on 351 22 996 64 27 when you make your appointment which must take place three working days before the scheduled return date Getting to the centre By car from Porto A28 then A41 By bus from Avenida dos Aliados Aerobus By subway Purple line E Public holidays 01 01 21 02 06 04 08 04 25 04 01 05 07 06 10 06 24 06 15 08 05 10 01 11 08 12 25 12 00 RENAULT EURODRIVE M D S ROMADRIVE Via delle Pinne 74 00054 Fiumicino Parking Blu Switchboa
7. from the airport using a landline free phone number accessible from most public telephones A free minibus service will pick you up RETURN SERVICE Daily Return address as above A free minibus service will take you to the airport amp j Public holidays 01 01 06 04 09 04 01 05 17 05 28 05 01 08 25 12 26 12 CHECKLIST Inform your delivery centre of the theft number If you do not have a theft number make an appointment with your delivery center at least three working days before the end date on your order form Check your flight times with your airline and inform your delivery centre of any changes Carefully read the User s Guide in your travel booklet pp 3 11 which provides all the necessary information from pick up through to drop off Bring your order form Bring your travel booklet Bring authorization document where applicable see p 5 Make sure you have not left any personal belongings in the vehicle Return O uU UU D both of the vehicle s keys or cards the registration documents the warranty booklet and the user manual the safety kit reflective jackets and red triangle the SD card of the GPS the infrared audio headsets and GPS remote control the duly completed European accident report if you have had an accident 25 CONTACT YOUR DELIVERY CENTER Amsterdam 31 0 20 890 38 46 Avignon Barcelona Biarritz Bordea
8. ou 34 91 329 27 10 amp PICK UP SERVICE Daily From 6 00 am to 8 00 pm except on January 1 and 6 and December 25 26 and 31 Delivery center will be open only from 9 00 am to 1 00 pm on January 1 April 20 December 5 7 23 and 30 When your flight arrives as specified in your booking call our representative on 34 91 329 29 11 34 91 329 27 10 or 900 712 137 from the airport using a landline free phone number accessible from most public telephones A free shuttle will take you to the reception centre 5 km away RETURN SERVICE Daily From 6 00 am to 8 00 pm except on January 1 and 6 and December 25 26 and 31 Delivery center will be open only from 9 00 am to 1 00 pm on January 1 April 20 December 5 7 23 and 30 Return address as above A free shuttle will take you to the airport ES Public holidays 01 01 06 01 19 03 05 04 06 04 01 05 02 05 11 05 07 06 15 08 12 10 01 11 09 11 06 12 08 12 25 12 26 12 00 RENAULT EURODRIVE TRANSCAUSSE Marseille airport reception located near the Sofitel and Ibis hotels ee006209200606029062920220620902060609292062920620902900629022909 0209 629099 0292992999 Switchboard hours Monday to Friday from 8 00 am to midday and from 1 00 pm to 6 00 pm Saturdays from 8 00 am to midday Except on public holidays 33 0 4 42 14 31 49 DX g raillon transcausse com amp PICK UP SERVICE Daily from 5 00 am to midnight
9. is present in the vehicle 06 EXCLUSIONS he Eurodrive contract does not cover fuel leaking mechanical incidents caused by vehicle misuse mechanical incidents caused by towing snow tires and chains Neither does it cover fines or parking tickets telephone restaurant bar IN THE EVENT OF INCIDENTS WHAT TO DO IN CASE OF BREAKDOWN ACIDENT FIRE VANDALISM OR THEFT Below are a few recommendations BREAKDOWN T 15 fuel or toll expenses vehicle servicing costs or ACCIDE NT EB A aM Hl expenses that the beneficiary was expected to pay _ OTHER E i as part of the planned stay in the place of the incident e g accommodation he contract does not cover events resulting from holders participation in sports competitions bets and matches ET Call 24 7 33 0 1 49 65 24 04 PJ Carefully fill out both sides of the European accident report Report the incident to the police FT Fax your European accident report to 33 0 1 76 89 00 47 or call 33 0 1 76 84 96 96 Send the originals to the following address GSAE Renault Eurodrive immeuble vend me 12 14 rue du Centre 93197 Noisy le Gd Cedex France F3 If the vehicle is left in a Renault or Dacia garage always leave the registration documents inside the vehicle CAUTION Conditions applying to the payment of costs vary according to the time the vehicle is immobilized m less than 10 days hotel expenses or vehicle hire
10. phone number accessible from most public telephones A free minibus will take you to the reception centre 1 6 km from the airport RETURN SERVICE Daily Return address as above A free minibus will take you to your departure terminal Public holidays 01 01 09 04 01 05 08 05 17 05 28 05 14 07 2205 090 AN D 325 2 24 RENAULT EURODRIVE TALLERES RODOSA S L Avenida de Madrid 135 36214 Vigo Pontevedra eoeeeeerecee ee see eee eee eee eee eee ee ee eee seen Switchboard hours Monday to Friday from 8 30 am to 1 30 pm and from 3 30 pm to 6 30 pm Except on public holidays 34 98 625 10 88 amp PICK UP SERVICE Monday to Friday from 8 30 am to 1 30 pm and from 3 30 pm to 6 30 pm Except on public holidays Any time during opening hours RETURN SERVICE Monday to Friday from 8 30 am to 1 30 pm and from 3 30 pm to 6 30 pm Except on public holidays Any time during opening hours Public holidays 06 01 25 03 05 04 06 04 01 05 17 05 25 06 15 08 16 08 12 10 01 11 06 12 08 12 24 12 25 12 31 12 Qo RENAULT EURODRIVE M D S Zurich Kloten airport Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 41 0 43 500 42 04 lt mds zurich mdsparc com amp PICK UP SERVICE Daily When your flight arrives as specified in your booking call our representative on 41 0 43 500 42 04 or 0800 700 201
11. pm to 5 00 pm Except on public holidays 351 21 846 27 97 CAUTION Customs regulations are changing in Portugal Consequently the conditions of delivery and return are subject to change at any time amp PICK UP SERVICE Your Eurodrive agent will inform you of the delivery conditions when you place your order RETURN SERVICE You will receive the information procedures and formalities by telephone on 351 21 846 27 97 when you make your appointment which must take place three working days before the scheduled return date Getting to the centre By car from Rossio Avenida da Republica 28 circular By bus from Cais do Sodr Bus 44 By bus from Rossio Aero Bus bus n 44 bus n 45 E Public holidays 01 01 21 02 06 04 08 04 25 04 01 05 07 06 10 06 13 06 15 08 05 10 01 11 08 12 25 12 18 DD RENAULT EURODRIVE M D S RENTALCAR UK Heathrow Airport London Sipson Road Unit 6 Sovereign Court UB7 OJE Heathrow Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 44 0 20 881 996 91 DX mds londres mdsparc com PICK UP SERVICE Daily When your flight arrives as specified in your booking call our representative on 44 0 20 881 996 91 or 0800 376 98 67 from the airport using a landline free phone number accessible from most public telephones A free minibus will take you to the reception centre 3 km away
12. 920600606202962 9292296206029692969 20902962 629229202929060629299 62929292929999 Switchboard hours Monday to Friday from 9 00 am to 6 00 pm except on public holidays 33 0 1 40 71 72 40 DX infoparis ttroissy net PICK UP SERVICE Monday to Friday from 9 00 am to 6 00 pm except on public holidays Any time during opening hours RETURN SERVICE Monday to Friday from 9 00 am to 6 00 pm except on public holidays Any time during opening hours Getting to the centre By underground train Station Porte de Saint Cloud line No 9 Walk 200m to the car park Parking de la Porte de saint Cloud Public holidays 01 01 09 04 01 05 08 05 17 05 28 05 14 07 We a 225712 Q6 RENAULT EURODRIVE TT CAR TRANSIT Orlytech Reception outside the terminal in the Base arri re Loueurs Rentals area 00062922062060206062090206062092922920 602006202960620602920 629290206202060620299292992959 Switchboard hours Monday to Friday from 7 00 am to 6 00 pm Saturdays from 7 00 am to 1 00 pm Except on public holidays 33 0 1 49 75 13 50 DX infoorly ttroissy net PICK UP SERVICE Daily from 6 30 am to midnight When your flight arrives as specified in your booking call our representative on 33 0 1 49 75 13 50 or 0800 101 261 from the airport using a landline free phone number accessible from most public telephones CAUTION Please note that walk in customer d
13. Caeiro S A Centro de Rosalia Castro No 158 Santiago de Compostela CAUTION A l arriv e les clients doivent imp rativement appeler le centre afin d viter toute attente l a roport RETURN SERVICE Monday to Friday from 8 00 am to 8 00 pm Saturdays from 10 00 am to 1 00 pm and from 3 30 pm to 7 00 pm Except on public holidays Monday to Friday above Saturdays M Caeiro S A Centro de Rosalia Castro No 158 santiago de Compostela A free shuttle service will take you to the airport E Public holidays 06 01 19 03 05 04 06 04 01 05 17 05 25 07 15 08 16 08 12 10 01 11 06 12 08 12 25 12 RENAULT EURODRIVE S A GARAGE BADER Garage Bader 81 av du G n ral de Gaulle 68300 Saint Louis eoeree eer ec eee ese eee eee eee eee eee eee eee esos Switchboard hours Monday to Friday from 8 00 am to 11 30 am and from 2 00 pm to 5 30 pm Except on public holidays 33 0 3 89 89 70 00 amp PICK UP SERVICE Monday to Friday from 8 00 am to 11 30 am and from 2 00 pm to 5 30 pm Except on public holidays When your flight arrives as specified in your booking go to the Autopole desk France exit next to the Avis desk Use the courtesy telephone to contact our representative In the city from Garage Bader at the address above Any time during opening hours RETURN SERVICE Monday to Friday from 8 00 am to 11 30 am and 2 00 pm to 5 30 pm Except on
14. ance Desk Loueurs Rentals Oe o Switchboard hours Monday to Friday from 8 00 am to 6 00 pm except on public holidays 33 0 6 07 32 15 43 PICK UP SERVICE Daily Weekends and public holidays by appointment On your arrival use the courtesy phone on the Renault Eurodrive Walon France desk to contact our representative Remember the time difference France is one hour ahead of the UK RETURN SERVICE Calais Port East Terminal Car Ferry All pertinent information will be given to you over the telephone Getting to the centre By train TGV Fretun then 15 km by taxi only possibility E Public holidays 01 01 09 04 01 05 08 05 17 05 28 05 14 07 Use OV e CT e fle ee RENAULT EURODRIVE M D S Holiday Inn Express Langener Str 200 64546 Morfelden eoeeer ecco ee ee see eee eee eee eee ese eee eee esos Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 49 0 69 257 385 652 DX mds francfort mdsparc com PICK UP SERVICE Daily When your flight arrives as specified in your booking call our representative on 49 0 69 257 385 652 or 0800 664 56 17 from the airport using a landline free phone number accessible from most public telephones A minibus from the Holiday Inn Express Hotel will take you to the reception centre 10 km away RETURN SERVICE Daily Return address as above A free minibus will take you to
15. by the deductible free multi risk insurance in your Renault Eurodrive contract CLAIMS m you must always make a declaration for your Eurodrive vehicle details of the circumstances police report Without a declaration the insurance company will not pay any refunds The same applies to damages or incidents affecting rental vehicles provided further to an incident with your temporary transit vehicle do not take out any additional insurance from the rental agency if an occupant aged over 70 dies the claimants shall not benefit from the guarantee protecting transported persons YOUR VEHICLE IS COVERED IN 42 EUROPEAN COUNTRIES Andorra Austria Belgium Bosnia Hercegovina Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Gibraltar Great Britain Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Monaco Montenegro Netherlands Norway Poland Portugal Republic of Macedonia Romania San Marino Serbia Slovakia Slovenia Spain Sweden Switzerland Turkey Vatican E USEFUL INFO m You are no longer insured after the validity date of your insurance certificate neither if you drive in a country not mentioned in the list above CAUTION All persons that meet the conditions of eligibility of the special TT status can drive a TT vehicle In this case the assistance conditions only apply if the holder of the registration document
16. cation To return your car to a different center from pick up contact the center of your choice no later than three business days before return date see details of the centers on pages 14 to 24 You will be billed for return fees outside France not settled when making your order If you need to return your vehicle early you may benefit from a reimbursement for days not used subject to a deductible of days You will be billed for a minimum 21 days Please contact your agent mn Ie DUNT Ge MID ITEMS TO BE RETURNED m the vehicle both of the vehicle s keys or cards m the registration documents the warranty booklet and the user manual m the safety kit reflective jackets and red triangle m the duly completed European accident report if you have had an accident m the SD card of the GPS m the infrared audio headsets m the remote controls CAUTION IMPORTANT You will be billed for any missing items on return documents mentioned above vehicle equipment You will be charged fees for not returning the vehicle to a Renault Eurodrive his chapter contains a list of our pick up and drop off centers in France and Europe plus their contact details that you will need to make an appointment before picking up or dropping off your vehicle metres 3 2km 17 48 FM 100 30 L1IVE RG ros ar T M Avenue DesfChamps Elys es CAUTION IN FRANCE IN EUROPE A
17. ct assistance Renault 24 24 and 7 T RENAULT EURODRIVE DRIVE THE CHANGE De Bourgies St phane Fotolia TRAVEL BOOKLET DESTINATION EUROPE www ukandeuropetravel com While all reasonable efforts have been made to ensure the accuracy of the information provided due to Renault s policy of continuous improvement all particulars contained are subject to constant revision and Renault reserves the right to change alter or modify among other things specifications and services without any notification at any time Date of publication February 2011 PHOTOGRAPHY CREDITS MUNDOCOM BERNIER ANTHONY DE BOURGIES STEPHANE CURTET PATRICK DUMAS DOMINIQUE HARVEY PAUL J SHOEHUYS ROBERT VAN ENDERT GRAPHIC DESIGN GODSAVETHEQUEEN FR
18. ddress as above A free shuttle will take you to the airport or station Getting to the centre By bus From Nantes bus No 36 Bus stop Seil 5 Public holidays 01 01 09 04 01 05 08 05 17 05 28 05 14 07 des OW EVANS 29 02 Q0 6 RENAULT EURODRIVE TT CAR TRANSIT Zone a roportuaire 61 route de Grenoble 06100 Nice e 606060620062062062 6020620 6920602062929692062929020620 6220620296996062929 62292902969290929999 Switchboard hours Monday to Friday from 8 00 am to 5 00 pm except on public holidays 33 0 4 92 29 13 83 DX infonice ttroissy net amp PICK UP SERVICE Daily from 6 30 am to midnight When your flight arrives call our representative on 33 0 4 92 29 13 83 or 0800 803 583 from the airport using a landline free phone number accessible from most public telephones A free shuttle will take you to the reception centre 1 8 km from the airport CAUTION Please note that walk in customer deliveries can be arranged daily between 6 30 am and 8 00 pm RETURN SERVICE Daily from 6 00 am to 9 00 pm A free shuttle will take you to your departure terminal CAUTION On Sundays the gate is closed so you will need to use the TT Car entry phone Eg Public holidays 01 01 09 04 01 05 08 05 17 05 28 05 14 07 sae ox e DC e EAR RENAULT EURODRIVE TT CAR TRANSIT 2 av de la Porte de Saint Cloud Parking Porte de Saint Cloud 75016 Paris ee006092020620
19. eliveries can be arranged daily between 6 30 am and 8 00 pm RETURN SERVICE Daily from 6 30 am to 8 00 pm Return address office above if possible unload your luggage first in the Departures area A free shuttle will take you to your departure terminal Getting to the centre By car On leaving the terminal follow the signs for Paris for 1 km Exit when you see the sign Orlytech Orly Ville Keep right and follow the arrows v hicules TT to the TT Car Transit car park amp Public holidays 01 01 09 04 01 05 08 05 17 05 28 05 14 07 15 08 Ott divi 2512 21 Q6 RENAULT EURODRIVE TT CAR TRANSIT A roport Roissy Charles de Gaulle Terminal 3 e 006209062006062920206020929600620 602062 6290206062092960620602962 62929606290290629292 9299999 Switchboard hours Daily from 6 00 am to 06 00 pm 33 0 1 48 62 37 53 lt infocdg ttroissy net PICK UP SERVICE Daily from 6 00 am to midnight When your flight arrives as specified in your booking call our representative on 33 0 1 48 62 37 53 or 0800 800 775 from the airport using a landline free phone number accessible from most public telephones A free shuttle will pick you up CAUTION pick ups from 5 00 am only for scheduled flights arriving between 4 00 am and 5 00 am Pick up by appointment between 6 00 am and 8 00 pm RETURN SERVICE Daily from 6 00 am to 10 00 pm A free shuttle will take you to your
20. ll the telephone P15 AVIGNON P14 AMSTERDAM RS cae on P15 BIARRITZ P15 BARCELONA d P16 BORDEAUX P16 BRUSSELS Dni P16 BREST P17 FRANKFURT P17 CALAIS P17 GENEVA P18 LYON P18 LISBON P19 MARSEILLE P18 LONDON P20 MONTPELLIER P19 MADRID P20 NANTES P19 MILAN P21 NICE P20 MUNICH P21 PARIS centre P22 PORTO P21 PARIS ORLY P22 ROME P22 PARIS ROISSY CDG P23 SANTIAGO DE P23 SAINT LOUIS COMPOSTELA MULHOUSE BASEL gt P24 VIGO P23 STRASBOURG P24 ZURICH P24 TOULOUSE NETHERLANDS UNITED KINGDOM e London BELGIUM Fi 5 2 d pup ene in Saint Louis QR Zurich Munich DO MEE aA Switzerlan Ab Toulouse DOG is Avignon g ues S i E TP e c e PORTUGAL a D SPAIN Lisbon 14 SDO RENAULT EURODRIVE M D S Crowne Plaza Hotel Planeetbaan 2 Hoofddorp Amsterdam 2132 HZ Netherlands Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 31 0 20 890 38 46 lt mds amsterdam mdsparc com amp PICK UP SERVICE Daily When your train or flight arrives as specified in your booking call our representative on 31 0 20 890 38 46 A free minibus service will take you to the reception centre 3 km away RETURN SERVICE Daily Return address as above A free minibus service will take you to your departure terminal Public holidays 01 01 09 04 30 04 28 05 25 12 26 12 RENAULT EURODRIVE M D S AVIA gas station 16 boulevard St Michel 84000 Avignon Ce ooooocoooo
21. ooooooooooooooooooooooooool o Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 33 0 4 26 07 74 54 lt mds avignon mdsparc com amp PICK UP SERVICE Daily When your train or flight arrives as specified in your booking call our representative on 33 0 4 26 07 74 54 or 0800 73 69 54 from the station or airport using a landline free phone number accessible from most public telephones A free minibus service will take you to the reception centre 10 km from the airport RETURN SERVICE Daily from 7 00 am to 9 00 pm Return address as above A free minibus service will take you to the TGV train station or airport Getting to the centre The reception centre is 400 m from the Avignon Ville station inside the Avia gas station Eg Public holidays 01 01 09 04 01 05 08 05 17 05 28 05 14 07 SOs ON TV 5 2902 c RENAULT EURODRIVE M D S Pol gon Mas Blau II Carrer De L Alt Camp n 9 08830 Sant Boi De Llobregat Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 34 93 184 56 71 DX mds barcelone mdsparc com PICK UP SERVICE Daily Once you have arrived and collected your luggage use a public phone to contact M D S Barcelona on the freephone number 800 300 389 You will be collected by a minibus and taken to the M D S Barcelona reception center 1 km away to pick up your vehicle The minibu
22. public holidays Garage Bader in the city centre address above A free shuttle will take you to your departure terminal Public holidays 01 01 06 04 09 04 01 05 08 05 17 05 28 05 14 07 15 08 01 11 11 11 25 12 2812 00 RENAULT EURODRIVE M D S TOTAL gas station 4 route de Schirmeck 67120 Duppigheim Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 33 0 3 88 49 11 07 lt mds strasbourg mdsparc com PICK UP SERVICE Daily When your flight arrives as specified in your booking call our representative on 33 0 3 88 49 11 07 or 0800 73 69 98 from the airport using a landline free phone number accessible from most public telephones A free minibus will take you to the reception centre 7 km away RETURN SERVICE Daily Return address as above A free minibus will take you to your departure terminal amp H Public holidays 01 01 06 04 09 04 01 05 08 05 17 05 28 05 40m ee TEARS 289 102 26 12 23 O0 6 RENAULT EURODRIVE M D S All e Saint Exup ry 31700 Blagnac Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 33 0 5 40 80 43 12 lt mds toulouse mdsparc com amp PICK UP SERVICE Daily When your flight arrives as specified in your booking call our representative on 33 0 5 40 80 43 12 or 0800 73 69 88 from the airport using a landline free
23. r flight number If you do not have a flight number then please contact your delivery center for an appointment at least 3 working days before the scheduled delivery date TO FIND OUT MORE C ix h bd PICK UP PROCEDURE Please present your passport or identity card a copy of your Renault Eurodrive contract Your spouse partner or a family member may also pick up the car and drive it providing they present an authorized document with your signature Your partner must in addition to the authorized document present a certificate proving partnership or a sworn statement of partnership with your signature You will be presented with several items vehicle registration papers a European accident report with instructions m an insurance certificate m an insurance assistance booklet two keys or cards for the vehicle m a safety kit fluorescent vest and warning triangle CAUTION BH FUEL INFORMATION ENGINE FUEL NAME AT PUMP Gasoline Super unleaded Super Sans plomb SP 95 SP 98 Unleaded Gasoline Gasolina sin plomo 95 Gasolina sin plomo 98 CAUTION Diesel Gazole Gas oil Diesel dCi Diesel 05 INSURANCE ASSISTANCE OF YOUR CAR PEACE OF MIND YOUR RENAULT OR YOUR DACIA IS PROTECTED in case of breakdown by the manufacturer warranty in case of accident theft attempted theft fire vandalism broken windows punctures lost keys or fuel inversion
24. rd the only authorized payment means m the date you want to extend the contract to an address an e mail address or fax number so we can send you a new insurance certificate CAUTION E EXTENSION COSTS IN 2012 RENAULT MODELS PRICE PER DAY MODUS WIND 20 euros CLIO HATCHBACK AND ESTATE GRAND MODUS KANGOO GRAND KANGOO MEGANE BERLINE AND COUPE MEGANE ESTATE 25 euros SCENIC GRAND SCENIC LAGUNA HATCHBACK LAGUNA ESTATE LAGUNA COUPE 30 euros MEGANE COUPE CABRIOLET LATITUDE ESPACE GRAND ESPACE TRAFIC LONG 35 euros DACIA MODELS PRICE PER DAY SANDERO 15 euros LOGAN MCV DUSTER 20 euros 08 CHANGING YOUR CONTRACT You have 25 calendars to change or cancel your Renault Eurodrive contract CAUTION RETURNING YOUR CAR DROP OFF PROCEDURES Customers are required to call their return center three business days before the scheduled drop off date All the information you need will be supplied during this call You will be expected no later than 30 minutes after the arranged time IMPORTANT Always refer to the Pick up and drop off centers chapter pages 12 to 24 for contact details and more information about each center If you need to change the drop off time Let your return center know as soon as possible about any change in drop off times so that your local correspondent can welcome you in the best possible conditions If you need to change the drop off lo
25. rd hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 39 0 665 001 456 DX mds rome mdsparc com amp PICK UP SERVICE Daily When your flight arrives as specified in your booking call our representative on 39 0699 268 392 or 800 969 277 from the airport using a landline free phone number accessible from most public telephones A free minibus will take you to the reception centre 6 km away RETURN SERVICE Daily Return address as above A free minibus will take you to your departure terminal Getting to the centre By car direction Roma Fiumicino airport Follow OSTIA FIUMICINO then FIUMICINO Nord Follow the signs to the Parking Blu E Public holidays 01 01 06 01 25 04 01 05 02 06 15 08 01 11 08 12 25 12 26 12 RENAULT EURODRIVE M CAEIRO S A Poligono del Tambre Via Isaac Peral 12 18 15890 Santiago de Compostela ee Switchboard hours Monday to Friday from 9 00 am to 1 00 pm and from 3 00 pm to 7 00 pm Except on public holidays 34 981 58 64 44 34 608 98 17 49 saturday PICK UP SERVICE Monday to Friday from 8 00 am to 8 00 pm Saturdays from 10 00 am to 1 00 pm and from 3 30 pm to 7 00 pm Except on public holidays When your flight arrives as specified in your booking call our representative A free shuttle will take you to the reception centre 15 km away Pick up address Monday to Friday as above Saturdays M
26. s munich mdsparc com amp PICK UP SERVICE Daily When your flight arrives as specified in your booking call our representative on 49 0 69 33 29 62 46 or 0800 589 15 16 from the airport using a landline free phone number accessible from most public telephones A free minibus will take you to the reception centre 5 km away RETURN SERVICE Daily Return address as above A free shuttle will take you to your departure terminal Public holidays 01 01 06 01 22 04 25 04 01 05 02 06 13 06 23 06 08 08 15 08 03 10 01 11 2205 200592 5025970 2 ODG RENAULT EURODRIVE UCAR Zone Atout Sud 24 rue de l Abb Gr goire 44400 Rez Switchboard hours Monday to Friday from 8 00 am to midday and from 2 00 pm to 6 00 pm Except on public holidays 33 0 2 40 75 73 51 amp PICK UP SERVICE Daily from 6 00 am to 10 00 pm When your flight arrives as specified in your booking our representative will wait for you in Hall 1 next to the reception desk Accueil When your train arrives our representative will wait for you in the reception hall of the South entrance Acc s Sud A free shuttle will take you to the reception centre 7 km from the airport In the event of a problem please contact our representative on the free phone number 0800 800 646 accessible from the airport and from Nantes using a landline RETURN SERVICE Daily from 6 00 am to 8 00 pm Return a
27. s will pick you up from car park G Microbusos Hotel If you change flights or the time of your appointment then you must inform the site agent to make sure that someone is present to receive you RETURN SERVICE Daily Information procedures and formalities will be provided over the phone when you make your appointment on 93 184 56 71 from Spain or 34 93 184 56 71 from outside Spain Public holidays 01 01 06 01 06 04 09 04 01 05 15 08 11 09 12 10 01 11 06 12 08 12 25 12 2B 06 RENAULT EURODRIVE M D S ZAC de Parme All e de Galin 64600 Anglet Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 33 0 5 24 62 06 62 lt mds biarritt mdsparc com amp PICK UP SERVICE Daily When your train or flight arrives as specified in your booking call our representative on 33 0 5 24 62 06 62 or 0805 62 01 05 from the airport using a landline free phone number accessible from most public telephones A free minibus service will take you to the reception centre 0 5 km from the airport RETURN SERVICE Daily Return address as above A free minibus service will take you to the airport Getting to the centre By car on the roundabout coming into the airport follow the parking couvert sign 5 Public holidays 01 01 09 04 01 05 08 05 17 05 28 05 14 07 2515 09501 2e 2512 15 O0 6 RENAULT EURODRIVE M D S
28. ted no later than 30 minutes after the arranged time 5 Public holidays 01 01 09 04 01 05 08 05 17 05 28 05 14 07 1508 OWT Ad 25712 06 RENAULT EURODRIVE EUROPCAR Brussels Airport Desk Arrivals hall Ce ceoeooooooooeoooooooooooooooeooooooolool o Switchboard hours Switchboard hours Monday to Friday from 6 30 am to 11 00 pm Saturdays from 7 00 am to 9 00 pm Sundays and public holidays from 8 00 am to 11 00 pm 32 0 2 721 05 92 Standard G n ral ou 32 0 2 800 09 73 ou 32 0 2 800 09 74 amp PICK UP SERVICE Daily Monday to Friday from 6 30 am to 11 00 pm Saturdays from 7 00 am to 9 00 pm Sundays and public holidays from 8 00 am to 11 00 pm When your flight arrives as specified in your booking go to the Europcar desk Arrivals hall RETURN SERVICE Daily Monday to Friday from 7 00 am to 9 00 pm Saturdays from 8 00 am to midday Sundays and public holidays from 8 00 am to 9 00 pm Return address reception desk in the Car Rental Park On arriving at the airport keep left and follow the signs to Car Rental Return first left after the bridge Park the car in a space marked Europcar Getting to the centre By bus No 12 from Brussels Rue Ducale By train Airport City Express depuis Bruxelles Gare Centrale 5 Public holidays 01 01 08 04 09 04 01 05 17 05 27 05 28 05 21 07 15 08 01 11 11 11 25 12 O 9 RENAULT EURODRIVE WALON Fr
29. u phone to make an appointment Public holidays 01 01 06 01 25 04 01 05 02 06 15 08 01 11 e 25 1226 12 19 06 RENAULT EURODRIVE AUTORAPIDO Reception located directly in the rental car compound 006090620090629206020620692962062060206262926206206929606206029206290290606290290629299299999 Switchboard hours Monday to Friday from 8 00 am to midday and from 2 00 pm to 6 00 pm Except on public holidays 33 0 6 08 02 26 11 ou 33 0 6 81 08 81 14 amp PICK UP SERVICE Daily from 8 00 am to 10 45 pm When the agreed flight arrives go to the AUTORAPIDO counter in the rental car compound RETURN SERVICE Daily from 5 30 am to 8 00 pm Drop off address Montpellier M diterran e airport Follow the Rental Cars signs Drive into the rental car compound through the automatic barrier and use one of the Autorapido places Then go to the counter located in the compound Getting to the centre By bus from Montpellier take the tramway towards the Odysseum as far as Place de l Europe Then take a shuttle to the airport Public holidays 01 01 09 04 01 05 08 05 17 05 28 05 14 07 508 OV eT e 2582 20 ee RENAULT EURODRIVE M D S Munich Airport Ismaninger Str 98 85399 Hallbergmoos coer e ee ec eee eee eee eee ese eee eee eee eee eee eee Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 49 0 69 33 29 62 46 lt md
30. ux Brest Brussels Calais Frankfurt Geneva Lisbon 26 33 0 26 07 74 54 34 93 184 56 71 33 0 5 24 62 06 62 33 0 6 74 78 65 08 33 0 6 63 05 88 79 32 0 2 721 05 92 32 0 2 800 09 73 32 0 2 800 09 74 33 0 6 07 32 15 43 0 49 0 69 257 385 652 33 0 6 84 97 25 47 351 21 846 27 97 London Lyon Madrid Marseille Milan Montpellier Munich Nantes Nice Paris 16 Paris Orly 44 0 20 881 996 91 33 0 4 72 48 42 02 34 91 329 29 11 34 91 329 27 10 33 0 4 42 14 31 49 39 0240 708 236 33 0 6 08 02 26 11 33 0 6 81 08 81 14 49 0 69 33 29 62 46 33 0 2 40 75 73 51 33 0 4 92 29 13 83 33 0 1 40 71 72 40 33 0 1 49 75 13 50 OE Oe MM _ m eT Paris CDG Porto Rome 33 0 1 48 62 37 53 351 22 996 64 27 39 0 665 001 456 Santiago de Compostela samedi St Louis Strasbourg Toulouse Vigo Zurich 34 981 58 64 44 34 608 98 17 49 33 0 3 89 89 70 00 33 0 3 88 49 11 07 33 0 5 40 80 43 12 34 98 625 10 88 41 0 43 500 42 04 BECOME OWNER IN PEACE OF MIND LN Mi Il Tu ni gm YE YOUR AGENT EURODRIVE WILL DEAL WITH ALL BUY A NEW RENAULT OR DACIA VEHICLE soon after your arrival at the airport pick up your new vehicle from one of our 40 centers in Europe manufacturer s warranty and Renault service s quality possibility to subscribe to a service contract extended warranty maintenance and service and or to an insurance contra
31. your departure terminal Caution no pick ups drop offs or transfers are available at Frankfurt Hahn airport Public holidays 01 01 06 01 06 04 09 04 01 05 17 05 28 05 07 06 15 08 03 10 18 11 25 12 26 12 OD RENAULT EURODRIVE M D S Premi re Classe Hotel Parc des Anneaux de Magny Route du Nant 01280 Pr vessin Moens Switchboard hours Monday to Friday from 9 00 am to 5 00 pm except on public holidays 33 0 6 84 97 25 47 lt mds geneve mdsparc com amp PICK UP SERVICE Daily Vehicles can be picked up on the French side only Take the exit marked Secteur France When your flight arrives as specified in your booking call our representative on 33 0 6 84 97 25 47 or 0800 73 69 81 using a landline free phone number accessible from most public telephones A free minibus will take you to the reception centre 4 km away RETURN SERVICE Daily Return address as above A free minibus will take you to your departure terminal E Public holidays 01 01 01 04 01 05 08 05 09 05 20 05 14 07 15 08 01 11 25 12 17 Qo RENAULT EURODRIVE PORTO PARIS LDA Lisbon Airport Rua C edificio 125 piso 1 sala 2 in front of the Arrivals hall opposite the petrol station 00900620606062920602062069290620602062 629020620629296062060292 629029606209029020629292 9299999 Switchboard hours Monday to Friday from 9 00 am to midday and from 2 00
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