Network Exam (pdf - 43.62kb) - Victorian Curriculum and
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1. VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Victorian Certificate of Education 2002 SUPERVISOR TO ATTACH PROCESSING LABEL HERE STUDENT NUMBER Letter Figures Words VCE VET INFORMATION TECHNOLOGY Network Administration Written examination Friday 1 November 2002 Reading time 3 00 pm to 3 15 pm 15 minutes Writing time 3 15 pm to 4 45 pm 1 hour 30 minutes QUESTION AND ANSWER BOOK Structure of book Section Number of Number of questions Number of questions to be answered marks A 20 20 20 B 18 18 52 C 7 7 20 Total 92 Students are permitted to bring into the examination room pens pencils highlighters erasers sharpeners and rulers Students are NOT permitted to bring into the examination room blank sheets of paper and or white out liquid tape No calculator is allowed in this examination Materials supplied e Question and answer book of 18 pages e Answer sheet for multiple choice questions Instructions Write your student number in the space provided above on this page Check that your name and student number as printed on your answer sheet for multiple choice questions are correct and sign your name in the space provided to verify this All written responses must be in English At the end of the examination e Place the answer sheet for multiple choice questions inside the front cover of this book Students are NOT permitted to bring mobile phones and or any other electronic comm2. above 50 free SECTION A continued Question 15 The template for Mail Merge letters is stored as A adatabase file B an executable file C a spreadsheet file D a word processing file Question 16 Which of the following best describes the use of a database package A an expert system B a decision support system C a transaction processing system D amanagement information system Question 17 A data flow diagram may be used in documentation for A maintaining the design of system software B updating the RAM capabilities of a system C maintaining the peripheral devices of a system D understanding the layout of the user interfaces Question 18 A supermarket warehouse business would best keep track of its stock levels through A amanual system B abar coding system C atouch screen system D an Optical Character Reader OCR Question 19 A cost that cannot be measured is the cost of A software B lower staff morale C increase in maintenance personnel D lower incidence of sick days taken by staff Question 20 The Autoexec function refers to A atemplate to replace the default template B atemplate that loads when an application is opened C amacro that contains instructions to detect viruses D a macro that runs when an application is opened VET INFO TECH EXAM END OF SECTION A TURN OVER VET INFO TECH EXAM 6 SECTION B Short answer questions Instructions
3. arious display standards depends on A the video card B the sound card C the network card D the memory card SECTION A continued 3 VET INFO TECH EXAM Question 4 While on duty at 8 00 am as the Help Desk operator for Allcomp you receive the following three calls for support in quick succession Call 1 The training coordinator needs to urgently download photos from a digital camera for a training manual due for printing next week but does not know how to download them Call 2 A secretary cannot access email She needs to send a message to all employees about the Christmas function to be held in three months time Call 3 The inventory clerk needs to print out invoices that need to be sent to clients by the end of the day The printer seems to be jammed with paper The three calls should be prioritised from highest to lowest in the order A call 2 call 1 call 3 B call 2 call 3 call 1 C call 3 call 2 call 1 D call 3 call 1 call 2 Question 5 You are a Help Desk operator A client has rung the Help Desk for assistance Which three essential pieces of information do you need from the client in order to log the call A problem name of client date logged B name of client problem phone contact C date logged name of client advice offered D name of client name of Help Desk operator problem Question 6 A medical centre has installed a new software system to keep track of the immunisa
4. e security threats from external networks 1 mark SECTION C continued 15 VET INFO TECH EXAM Question 2 Staff have mentioned that they are concerned about authentication processes with a new network Explain what authentication is 2 marks Question 3 JEP Stockbrokers have a bus network design based on thin coaxial cable Would a star network be more appropriate Explain 2 marks SECTION C continued TURN OVER VET INFO TECH EXAM 16 Question 4 A Jaz drive requires a SCSI Small Computers System Interface interface card The capacity of a Jaz drive is 2 Gb while the capacity of the IDE CD R is 650 Mb Marta s PC has the following specifications Celeron 667 Mhz CPU 10 4 Gb IDE hard drive 64 Mb RAM a What storage device would you recommend for Marta s PC b Give three reasons for your selection in part a 1 3 4 marks SECTION C continued 17 VET INFO TECH EXAM Question 5 a Provide management with two examples of diagnostic tests which you would perform as network administrator to check on network performance b The Human Resources HR Manager mentioned that it will be necessary to audit the LAN Give two reasons why this would be a necessary process 2 2 4 marks SECTION C continued TURN OVER VET INFO TECH EXAM 18 Question 6 List two measures that yo
5. e selection of a PC that can be used at Messages 4 U d What is a USB port 1 1 3 1 6 marks SECTION B continued TURN OVER VET INFO TECH EXAM 12 Question 17 Munchie Food Catering supplies and prepares food for several airline companies The company depends on a networked computing system linking each of the company operations One of the computers has been designated as the server which has a tape backup drive A simple system backup schedule for the business is as follows e A complete backup of the entire hard drive of the main computer system is made each week on a Wednesday night A copy of this backup tape is produced and stored offsite e Partial backups are taken on the other nights at the end of each day a What type of backup system is being used b Why is only new or modified data backed up every day c How could a file be recovered if a file created on Monday became corrupted on Thursday d How could a file be recovered if a file created on Tuesday was accidentally deleted on the same day e Why isa second copy of the entire data made each week and stored offsite f Ifthe tape backup drive failed to work suggest an alternative way the company could back up their system 1 14 1 4 1 4 1 41 6 marks SECTION B continued Question 18 VET INFO TECH EXAM A database with the following two tables Customer and Order is given below Customer
6. end on the database and spreadsheet information being kept as current as possible Jack anew employee has commenced work in the Accounts Department at JEP Current firm policy places all new employees on six months probation You have created the following user groups Share Trading Share Sales and Accounts All users in the Accounts Department have full access rights to the Accounts volume on the server Trainee employees should have read only access rights to the directories and files stored on this particular volume Marta from the Share Trading Department has submitted a request to the Help Desk She is concerned that her hard disk drive is reaching full capacity She has suggested that a Jaz or CD R drive should be purchased to assist with the storage problem The Trading Department has 700 left in the budget for Information Technology This budget must not be exceeded in the remaining eight months of the financial year JEP is a growing company and management is considering developing an online trading service It has been noted that email is slow to be received and database response time is slow Using a Performance Monitor over an extended period of time you have discovered that the Processor Time is continually running at 3 5 Network Queue Length is 4 and Memory in pages second is running at 3 Question 1 Management at JEP has expressed concerns over security issues related to the use of the Internet What can be used to minimis
7. for Section B Answer all questions in the spaces provided Question 1 Where are the details of computer software usually recorded 1 mark Question 2 A dialogue box appears on the screen every time a client tries to print The text Abracadabra appears in the box The machine then has to be reset From this description what is the most likely problem 1 mark Question 3 a A computer programmer needs to update her skills to complete a project for her employer There is a limited time to complete this project The project is so important that the employer decides to invest a large part of the budget on training the programmer List two advantages of using one on one training for this company 1 b List two reasons why a trainer should ask a trainee to evaluate a training program 1 2 2 4 marks SECTION B continued Question 4 a What is the function of a GUI Graphical User Interface VET INFO TECH EXAM b Name two standard navigation tools in a GUI 1 Question 5 A fairly recent technology is Plug and Play PnP a What is the purpose of PnP 2 2 4 marks b Name a PnP device Question 6 List two common causes of data loss from a file directory in a client s PC 1 1 1 2 marks Question 7 List two reasons for documenting a software system 1 2 marks 2 marks SECTION B contin
8. ght images with subdirectories for scanned digital and web images The publishing company has a policy document called Use of Copyright Images This document is stored at the root of the copyright images directory Complete the directory structure diagram Copyright images 2 marks Question 14 Name two multi user operating systems that would be used in a client server environment 1 2 2 marks Question 15 Planning testing and distributing are some stages of the standard documentation process for developing computer system documentation List three other stages that make up this process 1 3 marks SECTION B continued 11 VET INFO TECH EXAM Question 16 Messages 4 U is a small business that allows clients to record a message using a digital video camera The message is then downloaded on to a PC as a file into a message directory This file can then be burned onto a writable CD ROM for the use of the client a Apart from the PC and digital video camera what other hardware is needed for this business b Complete the simple system flow chart of the Messages 4 U computer system by writing in the labels for the blank symbols Select from the following labels Copy message to CD ROM Recorded message on Message file on PC digital video camera Download message from digital video camera CD ROM message c What are the three main hardware system requirements that must be taken into account in th
9. out the documentation and providing feedback on areas that need improvement Question 10 Which evaluation criterion would be best suited to test the accuracy of online documentation A clarity of purpose B ease of use C degree of interactivity D use of graphics Question 11 You have opened a file on the command line using a basic editor such as Notepad You are able to edit this file and save the changes This file will be a A text file B binary file C spreadsheet file D word processing file Question 12 File fragmentation will A increase the efficiency of disk caching B improve poor performance of the drive C allow the system to minimise disk usage D cause applications to take longer to load Question 13 Toula s workplace has recently upgraded its computers to the latest Pentium PCs Toula has gone into the directory structure and cannot find her document files A probable reason for this is A her screen resolution is faulty B her upgrade cannot read her current files C her files were not backed up and restored D the RAM on her upgrade is not sufficient to run her applications Question 14 On a particular laptop careless management of system resources has led to poor performance Applications need to be closed down before other applications can be used The performance status for the usage of system resources should be A at50 free B at 100 free C below 50 free D
10. table Field name fldFName fldLName fldCustomerID fldCustAddress fldCustSuburb fldPostcode Type alphanumeric alphanumeric alphanumeric alphanumeric alphanumeric alphanumeric Length 30 30 40 30 Order table Field name Type Length fldOrderID numeric integer fldOrdCustID alphanumeric 5 fldOrderDate date a Identify a suitable primary key for the customer table and give the reason for your choice b Identify a suitable foreign key to reference the customer table and give the reason for your choice 2 2 4 marks END OF SECTION B TURN OVER VET INFO TECH EXAM 14 SECTION C Case study Instructions for Section C Read the case study below and answer the following questions in the spaces provided JEP Stockbrokers is a stockbroking firm that trades shares on the stockmarket for registered clients It employs thirty office staff who all have access to their own PC The PCs are all networked into a small LAN and connected to a WAN The smooth operation of the company depends upon the LAN linking each of the company operations JEP has employed you to act as the network administrator A custom built database and spreadsheet package has been recently purchased as part of the software used at JEP It was written to meet the organisation s specifications The software package has in built security in the form of an authentication database username and password activated All office staff dep
11. tion schedules for their child patients The software system is supposed to send out letters when immunisations are both due and overdue However the software system keeps printing out letters to patients who are up to date with their immunisations The medical receptionist has contacted you the Help Desk operator The best explanation of the possible problem that you could give is A the software has a virus and needs to be debugged B the operating system has not been configured to handle the software C the printer software has been installed incorrectly You need to reinstall it D the software needs to be tested in accordance with the organisational requirements Question 7 An equipment register should not contain A an ID number B a product code number C an asset register number D a workstation serial number Question 8 What does an instructional manual best describe A the maintenance of a system B the organisational rules and guidelines C the information for the user on how to use the system D the construction of the hardware and software that runs a system SECTION A continued TURN OVER VET INFO TECH EXAM 4 Question 9 The testing stage for developing computer system documentation involves A creating the documentation whether printed or online B checking the document for content accuracy and grammar C identifying all the pieces of documentation and how they are related D trying
12. u could put in place as part of a disaster recovery plan to ensure that the company s internal and confidential information is secure on the new database 2 marks Question 7 Users have reported the following problems to the Help Desk The problems have been logged as outlined in the log below Complete the log by correctly identifying the causes of problems or possible solutions for each network problem Network problem Cause of problem Solution to problem Connection problem with Connect to a network dial up workstation using the Internet settings are not established at a across the network workstation Workstation is slow to operate Busy network Users Operating system software and transferring data cabling can handle load Printer will not print out copy of Driver printer not installed your file when colleague s files print easily Workstation can connect to Clarify with user the logon server but a user cannot log on process requirements for password Server is running but only some Correct the installation or workstations can access it replace the device Operating system software and cabling are working correctly 5 marks END OF QUESTION AND ANSWER BOOK
13. ued TURN OVER VET INFO TECH EXAM 8 Question 8 List two problems that a client could experience as a result of implementing a new software package that will involve changes to current work practices 1 2 2 marks Question 9 Describe two of the types of documentation listed below system flow chart e maintenance history logbook e user manual 1 2 2 2 4 marks SECTION B continued 9 VET INFO TECH EXAM Question 10 What is the difference between a local macro and a global macro 2 marks Question 11 List three business issues that need to be explored when considering the introduction of new technology 1 3 marks Question 12 Fly By Night is a small business that supplies skilled labourers to companies It employs twenty people from many cultural backgrounds All employees have access to their own PC and the PCs have been recently networked into a small LAN The receptionist is the only employee confident with her computer skills You have set up email accounts for all the employees and have been asked to create user documentation to assist the users with the email technology List two employee differences that need to be considered when creating user documentation for Fly By Night 1 2 marks SECTION B continued TURN OVER VET INFO TECH EXAM 10 Question 13 The IT Manager of a publishing company has set up a directory for copyri
14. unication devices into the examination room VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY 2002 VET INFO TECH EXAM 2 SECTION A Multiple choice questions Instructions for Section A Answer all questions in pencil on the answer sheet for multiple choice questions A correct answer scores 1 an incorrect answer scores 0 Marks will not be deducted for incorrect answers No mark will be given if more than one answer is completed for any question Question 1 Amardeep has a small financial advisory business He is mainly concerned with the effect of changing interest rates on clients investments He wishes to use a package that will allow him to manipulate figures and predict future returns on investment He would be best advised to use a A database package B publishing package C spreadsheet package D word processing package Question 2 For a birthday present Tyler received a CD ROM game The table below outlines the PC system requirements to run the CD ROM game and provides specifications for Tyler s existing personal computer PC minimum requirements Tyler s PC specifications Pentium 120 MHz Pentium 133 MHz 32 MB RAM 16 MB RAM VGA monitor SVGA monitor Double CD ROM speed Quad CD ROM speed What upgrade does Tyler need to make to his PC to successfully run the CD ROM game A RAM B CPU C screen display D CD ROM speed Question 3 The ability of the monitor to operate at v
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