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CMS WEB USER MANUAL

1. Sites 3 B y ACME NE HMC Midwest er Region Midwest aL POC Test Stores aL South 1 Week 37 ATT al Ey South 2 AL South East 1 wL 9 South East 2 BL South West 1 aL Oy South West 2 Dollars Per Opportunity Conversion DPO Conversion Sales 136 632 182 892 192 898 183 698 210 999 180 402 181 848 1 269 370 Transactions 1991 2680 2692 2521 2665 2588 2612 17749 ATV 67 62 70 73 73 90 74 82 76 08 72 74 69 34 72 18 Opportunities traffic 4227 4752 4824 4557 4805 4901 5378 33444 y En Genii Unconverted Potential Dollars 152 930 144 043 157 573 154 179 167 348 159 217 191 966 1 127 255 gt moss Ama 4 Conversion By Store DPO By Store ia gogog a on O woor E aoa 30 40 50 60 70 80 10 20 30 40 50 60 Daily Key Performance Indicators T The indicators below are displayed for each day of the fiscal week that the selected day falls under The start of a fiscal week is determined by the company s Fiscal Calendar e Dollars per Opportunity DPO This performance indicator is calculated as Sales Opportunities traffic e Conversion This performance indicated is calculated as Transactions Opportunities traffic e Sales This is a factual number of total dollar value of sales taken from either PACDM database or from the customer s POS database This number is used to calculate other key performance i
2. TM 3 INTERNATIONAL CMS CENTRAL MANAGEMENT SW CMS WEB USER MANUAL Rev 1 0 2013 i3 International Inc The contents of this user manual are protected under copyright and computer program laws WWww lainternational com CANADA 780 Birchmount Road U S A 1967 Wehrle Drive MEXICO Tlacotalpan No 131 piso 1 1 866 840 0004 Unit 16 Scarborough Suite 1 Williamsville Col Roma Sur Oo ON M1K5H4 NY 14221 Mexico D F 06760 Table of Contents A oo o A E E te aed eandate 3 A ene ee ene nan en ane en reine EEE EEE 3 AS y A a tn Saeed A E E 3 lt lapa 4 eat eget ecstatic a caeueeecaeunaee 4 Moenen BAM io o lnido 4 o eo eT eon ne ae ae nr Ce nT Ee ere ee Pee D EISE PEN A EE E E EA E E E A EEA EROE PE gc S510 E E eee ee A EE 0 A A EEE teow seven tease g nn E A EN O AE E O EA AET 10 PP E E ahaa tabla tatisteeie teeietettosas 11 A EAN E A E EET 13 BaN E E EE T E TEE E E ER 14 A EA N E AE E E EA AA E AEA O AE A A O AEE E 15 Mat Levels Osito iria 16 UGGS A ee ott ann at ee E see eee ee weer ear ates ene ene E eats ee eee eee 17 WIN AN SIU AREE AE E EEE AAE ENEA AE SIENE S EAE EEA AE E 18 Locatino an ndvidual OVR o Ee E E E A ener ne eee er 18 MM ance oe a etek tanec elected saoa oe ciate ataane tds etecbasna ee etteatenee 19 scan 23 A ats eterno ttre tenets EE T EE TEE beat seca iciert E ET 2 a EE St Seer P AA EEA A N PE AAEN P EA EA ee 28 Viewing eV Oran Recorded VideO dai E tates tS 2
3. Cleaning 336 Register 1 009 19 CMS Web Manual Distribution PTD Period to Date PTD Distribution report will display a map representation of the number of customers entering a pre defined area during the current fiscal period The start of a fiscal week is determined by the company s Fiscal Calendar To run the Distribution PTD report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon LE Ex to select a different date 2 Select the Site Store in the Sites tree list 3 Select Traffic Analysis gt Distribution gt PTD report in the BAM Reports tree list in the bottom left corner 4 The Site Map with the traffic hot spots will be displayed in the right pane The traffic distribution areas are listed below the map along with the Traffic numbers for the selected fiscal period The distribution areas are listed from least to most visited Traffic ALA ion gt PTD P search Date 02 11 2013 om po 95 Map Transparency y Actual Size Upload Image Save Map Delete Area Clear Reload A _ 0 464 O 4665 928 EJ 929 1 392 EJ 1 393 1 856 Gy 1 957 2 320 Gy 2 321 2 784 GH 2 785 3 248 MB 2 249 3 712 MN 2 713 4 176 MN 4 177 4 640 ba Area Traffic A Cleaning 547 Sound 567 Treadsmart 708 FA Service 1 437 Register 4177 Distribution YTD Year to Date YTD Distribution rep
4. L kal DYR User Logged in Setup Configuration Changed Setup Configuration Changed DWR System Started DYR System Shutdown DWR User Logged in DYR User Logged out DYR User Logged in setup Configuration Changed DWR Video Loss Setup Configuration Changed setup Configuration Changed DWR System Shutdown DYR User Logged in DYR User Logged out DYR System Started DYR System Shutdown User changed configuration on page video User changed configuration on page recording_display User 3dvr User changed configuration on page text_overlay Channel 16 User changed configuration on page recording_display User changed configuration on page video User i3dyr User LOGOUT Viewing Live and Recorded Video 2012 1 2 04 14 47 56 201 2 1 2 04 14 47 49 201 2 1 2 04 14 47 49 201 2 1 2 04 14 47 33 201 2 1 2 04 14 46 33 201 2 1 2 04 14 45 45 201 2 1 2 04 14 45 41 201 2 1 2 04 14 45 07 201 2 1 2 04 14 45 07 201 2 1 2 04 14 44 53 201 2 1 2 04 14 44 51 201 2 1 2 04 14 44 51 201 2 1 2 04 14 36 04 201 2 1 2 04 14 34 40 201 2 1 2 04 14 34 31 201 2 1 2 03 06 02 44 201 2 1 2 03 06 00 01 CMS Web application allows on demand video viewing and searching from any connected DVR Site Start by locating you desired remote DVR Site in the list of remote connections You can launch video by double clicking on the camera Icons on the Site Map if configured or by double clicking the desired
5. Shoplifting Dishonest Employee Fraud Business Interruption Alarm Condition Burglary or General Incident e Incident Date e Case Status Open Pending Closed e Disposition Held at Store Returned to Stock No Recovery Held By Police Applies to merchandise involved in the incident e Approved By e Case Owner e Region e District if applicable e Location Site e Investigation Initiated By Name e Officer Badge Number e Responding Officer Once all filters have been filled out click on the magnifying glass icon to begin searching aj The list of matching cases will be displayed in the Results below Double click the case entry to see complete information El FE Incident Reports CF it j Incident Reports Search By Add New Create from date 02 01 2013 Create to date 03 18 2013 a caseno Case Status All Region al 7 Investigation Initiated By First Name po Disposition All ra District Officer Badge Number po Last Name po Approved By Ar gt Location All z Responding Officer po Incident Type Al a Care Owner until Incident Date MMIDD YYYY Case Status Caselzumber Y Incident Type Case Owner Case Approver Location Incident Date Total Cost CreatedDate Y Open Cases 1 Open Case 5 Customer Accident administrator admin administrator admin Store 0007 03 18 2013 0 03 18 2013 CMS Reports CMS tab allows creating lists of status or alert report
6. b Inthe Channel Selected area check off one or more video channels that will be included in the site audit c Inthe Media Type area select either Video or Snapshots radio button Video site audit will save a 1 minute video clip trom all selected video channels based on the start date time and recurrence interval d Configure site audit Frequency One Time Daily Weekly or Monthly e Configure the site audit Start Date Click the calendar icon LE EX to select the start date Then set the Start Time use military time e g 5 30pm 17 30 f For Daily Weekly and Monthly site audit frequencies configure Recurrence intervals g Click Save to add the new site audit to the list Site Map Site Audit Channels Alerts Session Name Mondays at 5 30pm Date Time Media Type sn 12 03 2012 To 02 04 2013 M Active e vi Snapshots Recipients Schedule Dall Frequency Start O onetime Start Date 12 03 2012 Fa Start Time 17 30 a Y Tom Knowlden Recurrency C Bill Guenther Intervals week s C Nada Miskovic e Weekly C All Days C Lisa Churakos Channe Selected LJ An C Ax51B Backyard_4 Y Analog Drive way C Ax41B1MR Backyard C Analog Vadal IR C Analog Front Door C Ax304 Analog Bullet O ax52VR C Sunday Y Monday C Tuesday L Wednesday L Thursday L Friday L Saturday C Monthly Viewing Site Audit Once the Site audit h
7. gt y o ll a JN picaro A q ee ee SITE E FIFI ae OI TEI INN e ee y ar 3 mr MI 21 CMS Web Manual Site Map Controls Site Map Site Audit Channels Alerts Zoom gt 60 Map Transparency O Actual Size Upload Image Save Map Delete Area Clear Reload Zoom slider drag to zoom in or out of the site map image To reposition the zoomed image hold the left mouse button and drag the image on the screen Map Transparency slider drag to fade the map image in and out Actual Size button click to set the Zoom level to 100 Upload Image button click to upload a new site map Image Save Map button click after layout out the video channels on the map to save all changes Clear button click to remove all video channel icons from the site map Reload button click to restore the map to the last saved state Laying out Channels on the Site Map The site s video channels can be positioned on the graphical representation of the facility Site Map for quick video access and navigation Once the channels are positioned on the Site Map double click on the video channel icon on the Sit Map to bring up the live video for that channel To position the video channels on the site map follow these instructions 1 Click the plus sign next to the selected site to display the video channels Select the channel in the Site tree and hold the left mouse
8. 2 368 44 2 407 20 2 413 59 Asheville 214 82 1 146 89 4 603 04 4 612 49 4 801 00 3 926 45 5 159 20 3 234 37 Columbia 380 05 618 40 1 062 63 1 654 57 1 918 45 2 101 40 1 905 19 1 958 45 South East 2 250 65 794 79 1 341 81 1 753 56 2 139 55 2 109 48 1 960 01 1 896 35 Burlington 298 38 590 56 898 72 1 192 31 1 541 11 1 516 36 1 405 23 1 321 38 Average Customers by hour This report calculates the hourly average number of customers Traffic In Entering and Traffic Out Exiting and the hourly average number of Transactions for the selected reporting period Hourly Daily Week to Date WTD Period To Date PTD and Year to Date YTD e The number of customers Traffic In Traffic Out is calculated by VisionCount Door Count feature on the SRX Pro Server DVMS side e The number of POS Transactions is calculated from either PACDM database or from the customer s POS database e The report will only include the hours that have customer traffic data present e This report can be generated for the entire Company one or more Regions OR one or more individual sites VisionCount must be configured on the DVR site by a trained technician in order to be able to collect accurate and valuable traffic information Average Customers by hour Hourly Hourly Average Customers by hour report will display a graph representation of the hourly average number of customers Traffic In Entering and Traffic Out Exiting or
9. 39 CMS Web Manual z F a P PP Location Melbourne K i Week at a Glance Region South 1 Week 36 Sites nnak aiei J gt Week at a Glance BOI Midwest Ey POC Test Stores Ey South 1 Cutler Ridge O ansora anason Wooo Pooopae Sore Gal Jacksonville Dollars Per Opportunity 41 02 27 66 28 88 29 60 0 00 Conversion 54 13 46 03 46 45 46 26 0 00 a mo we 20 95 Em 98 39 96 ec 27 66 28 50 28 83 Orlando DPO Pompano Beach Conversion South Ft Meyers Sales 11 949 f 10 517 10 457 11 572 64 842 Tampa Transactions 154 144 174 195 1044 Tapron Springs a South 2 ATV 5 B 77 59 a 73 03 60 10 59 34 61 33 Opportunities traffic 299 327 378 406 2231 BAM Reports Pp y Unconverted Potential Dollars A e 11 251 A 13 364 12 260 12 521 72 926 gt y General y y Business Analytic y Score Conversion Actual vs Forecast gt Cet onversion rate gt y Customer Traffic 90 gt y Average Sales by hour gt 0 Average Customers by h gt y Sensor reports gt C Traffic Analysis 12 09 02 12 09 03 12 09 04 12 09 05 12 09 06 12 09 07 12 09 08 DPO Actual vs Forecast 90 60 30 S o Y 12 09 02 12 09 03 12 09 04 12 09 05 12 09 06 12 09 07 12 09 08 Conversion Rate This report is calculated as Transactions Opportunities traffic This report can be populated Hourly Daily Weekly Week to Date WTD Period to D
10. Category Urgent Caution Warning or Normal 2 Click on the alert type summary group E g DVR HASP Expired 1 3 Click on the individual alert in the list In the example below we re going to investigate the Store 316 site which has DVR HASP Expired alert All DVR Summary 304 A Urgent 277 J Partition dropped 1 DVR HASP Expired 1 DVR HASP Expired Store 316 N 2012 10 24 21 40 21 J DYR is off line 264 T JEJ CMSWEB POS data missing 11 4y Warning 5 Caution 315 v Normal 7 The Alerts tab of the DVR Summary for the Store 316 site will be automatically displayed The user can then investigate that particular alert further by looking at it in the context of other Alerts and the time frame a Store 0316 Cash Register 1 Cash Register 2 Manager Office amp Safe Service ENTRY Serice Bay Serice Bay_1 Serice Bay_2 Service Bay_3 Service Tool Box Row Rear Fire amp Battery Focal Receiving Area Door Count Exit Rear Service Area O TOOL AISLE DETERRENT SECURITY LOCK UP Channel 17 apop 2 ah a ap 2 aag 2 040050 a 8 a Channel 18 Recording A Edit Account Log Off Logged in as admin sites mt BAM Reports a REBAR E REBAR El Incident Reports E cms Configurations DVR Servers DVR Summary Store 0316 i Moi cal Aiar PYM Monitor Front Door _ Site Nap Site Audit Channa ares 4 y DY
11. Columbia 6 27 31 52 57 60 South East 2 2 22 36 45 57 57 Burlington 1 16 26 26 34 40 Customer Traffic Daily Daily Customer Traffic report will display a graph representation of the customer traffic In Entering and Out Exiting for each day of a 4 week period fiscal month starting with the week of the selected Search Date The start of the fiscal month is determined by the company s Fiscal Calendar Selected sites and the Region s they belong to are color coded for easy identification on the chart 04 BAM Reports If the sites from more than one Region are selected for the report the graph report will be generated for Regions and not individual sites Check off the View Sites check box to display the graph for each individual site To run the Customer Traffic Daily report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon 3 to select a different date Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list Select Business Analytic gt Customer Traffic gt Daily report in the BAM Reports tree list in the bottom left corner The report will be automatically generated in the right pane To switch trom Traffic In to Traffic Out make the selection in the drop down menu under the graph highlighted in the image below The graph will be updated automatically Interpreting the report This Conversio
12. Period To Date PID and Year to Date YTD e Average Sales by hour his report can be generated for the entire Company one or more Regions OR one or more individual sites and can be populated Hourly Daily Week to Date WTD Period To Date PTD and Year to Date YTD 38 BAM Reports Average Customers by hour This report can be generated for the entire Company one or more Regions OR one or more individual sites and can be populated Hourly Daily Week to Date WTD Period To Date PTD and Year to Date YTD Sensor reports his report displays the number of sensor alerts from EAS electronic article surveillance and can be populated Hourly or Daily Score Card Week at a Glance This report can be generated for individual sites only and cannot be run on a Region or several individual sites at one time score Card report is designed for the store managers in order to see their store s weekly performance based on key performance indicators as well as Conversion and DPO rate in relation to the forecast values To run the Score Card report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon 3 to select a different date Select the Site Store in the Sites tree list Select Business Analytic gt Score Card gt Week at a Glance report in the BAM Reports tree list in the bottom left corner The report will be automatically generated in the right pane
13. Traffic Out make the selection in the drop down menu under the graph highlighted in the image below The graph will be updated automatically Interpreting the report i The graph inside the Chart Data shows the Customer Traffic data for each selected Site for each fiscal period of a current fiscal year From the chart it can be seen that all three selected Sites follow very similar yearly patterns with customer traffic peaks in Period 5 Period 8 and Period 11 Let s look at the grid data below the chart data During Period 5 20865 customers visited Asheville location 20094 customers visited Columbia store and 18287 customers went to Burlington location On average 1 664 customers have visited other South East 1 Region locations and 16336 customers have visited other South East 2 Region locations during the same week Similar information is available for every period in the current fiscal year Such information is useful for long term trend spotting and for comparative performance reports as well as seasonal marketing strategies CMS Web Manual Business Ap affic gt YTD Search Date 12 31 2012 5 report Chart Data ChartAnalysis Y View Sites Enable Ranking O Asheville Columbia O Burlington Period 02 Period 03 Period 04 Period 05 Period 06 Period 07 Period 08 Period 09 Period 10 Period 11 Period 12 Grid Data Y nV item to Measure TrafficIn Y La Site Period 02 Period 03 Period 04 Period 05
14. a trained technician in order to be able to collect accurate and valuable traffic information The Distribution heat map displays the color coded human icons over the pre loaded Site Map of the facility 2 Edit Account Logoff Loggedinas admin Help BAM Reports E Stes Regions gt rome ay ACME arch Date 02 11 2013 55 _ yy a it Delete Area ce mem 9 eo n y Map P y 0 Actual Size Upload Image Save Map ia O 0 112 3 201 Southeast z Ep LJ 13 224 9 Region 1 A gt a i 3 O O 225 336 Store 0007 E as 560 Gy 561 672 GB 673 784 MM 725 896 MB 297 1 008 MM 1 009 1 120 Store 0012 Store 0014 BAM Reports y General L Dashboard gt y Business Analytic v Trafic Analysis y Distribution cia a O YTD a Area Traffic a gt C Dwell Time s gt 4 Sound S 157 Service 217 Treadsmart Cleaning 336 Register 1 009 Drag and drop hot spots To position the hot spot icon in the shape of a human follow these steps 1 Select the hot spot from the list below the Site Map Roll your mouse cursor over the hot spot name and press the left mouse button 2 Drag the hot spot onto the map while holding down the left mouse button 3 Release the mouse button The hot spot icon will be placed on the Site Map Adjust the hot spot s position If necessary Step 2 Drag the hot spot onto the Ste
15. bl 2 To display live stream from a particular E al locate your remote DVR site In fi list locate the video channel you would like to view in the Site list and double click the camera icon In the example below Store 0012 site trom Region 1 Site Group is active on the screen The Site list is expanded Position the mouse cursor over the desired video channel in the list In the example below PVM channel is selected Double click selected video channel icon Separate pop up window with live video from the selected channel will be displayed Example below Ca DVR Servers 507 SRX Pro Web af Region 1 Store 0007 4 pis Store 0012 Pye ee Registe Service Desk Receiving Service Bay Service Bay_1 CMS Web Manual Live Video Controls mQ HEB AME 00 Cn Live video controls allow switching between Live and Search modes change the screen layout Single channel Quad 9 split screen and 16 split screen display the next previous set of channels and display hide Text Overlay EMM Live Mode A Search Mode o 9 8 Select Screen Division quad 9 screen 16 screen coy gt Display previous next channel or set of channels E Display Hide text overlay Searching Recorded Video Switching to the Search mode by clicking the magnifying glass icon in the video preview window A The timeline and the calendar will be displayed below the video preview window The colo
16. button M 3 Bl North Charlotte Site Map Site Audit ko Zoom O 75 Map Transparency O Actual Size Upload Image Channel 1 channel 2 channel 3 channel 4 channel 5 Channel 6 Channel 7 Channel 8 Channel 9 22 Sites 2 Drag the channel onto the site map and into the proper location gt MM North Charlotte Channel 1 Zoom 75 Map Transparenc P P y O Actual Sze Upload Image fi Channel 2 Channel 3 Channel 4 Channel 5 Channel 6 b Channel TT Channel 8 Channel 9 3 Release the mouse button The camera icon along with the channel name will appear on the site map You can re position the icon at a later time as needed El IEE ste nap ote auat Cremas Aro Zoom p 75 Map Transparency y Actual Size Upload Image channel 2 channel 3 channel 4 Channel 5 Channel 6 gt Channel 7 F Channel 8 Channel 9 Site Audit Site Audit tab allows users to schedule a one time or recurring virtual audit where video or snapshots from one or more video channels are saved to the CMS Server and sent to one or more CMS users This feature allows organizations to download images and video clips from their cameras during off peak hours on a set schedule The costs and hours associated with travel to audit store operations staff engagement customer service cleanliness etc are drastically d
17. by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon G to select a different date 2 Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list 3 Select Business Analytic gt Conversion rate gt Weekly report in the BAM Reports tree list in the bottom left corner 4 The report will be automatically generated in the right pane The grid data for each selected Site and or Region includes Conversion rate Number of Transactions and Number of customers entering the store Traffic for each week of a 4 week period fiscal month starting with the week of the selected Search Date The start of a fiscal week is determined by the company s Fiscal Calendar Interpreting the report The graph inside the Chart Data shows the average Conversion Rate for each selected Site Region for each week in a 4 week period fiscal month starting with the week of October 1 2012 The chart shows that the average conversion rate varies only slightly trom week to week for each selected Site and Region For a more precise comparison let s look at the grid data below the chart data During Week 1 September 30 2012 to October 6 2012 3738 people visited Asheville location 3030 people visited Columbia location and 301 people on average visited other stores in the South East 1 Region 1 93 customers bought something from the Asheville location 1544 people pu
18. calendar day Week to Date Average values calculated from each day of the current fiscal week The start of a fiscal week is determined by the company s Fiscal Calendar Period to Date Average values calculated from each day of the current fiscal period e g month The start of the fiscal period is determined by the company s Fiscal Calendar Store Goal Store goals are set up as a range of minimum and maximum values for one ore more of the daily key performance indicators Conversion rate Sale Opportunity Transaction DPO ATV Store goal is configured under General Administration in Configurations section To run the Dashboard report 36 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon to select a different date Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list Only sites that have a Store Goal selected in the Site Administration Configurations will be available for BAM reporting Stores without set Store Goal will not be displayed in the tree list Make sure Dashboard report type Is selected under BAM Reports The report will be automatically generated in the right pane BAM Reports CMS Web Management and Monitoring Solution A Edit Account Logoff Loggedinas ihostnt gt Help a a E BAM Reports CREBAR 7 ncident Repons home General gt Das A aron Search Date 09 13 2012 Report
19. camera icon in the list Launching Video from the Site Map Sites To launch live video from the Site Map locate your remote DVR site in the list locate the video channel you would like to view on the Site Map and double click the camera icon 1 In the example below Store 0012 site from Region 1 Site Group is active on the screen The Site Map for the selected remote site is displayed on the right hand side 2 Position the mouse cursor over the desired video channel on the map In the example below Service Bay 2 channel is selected 29 CMS Web Manual 3 Double click selected video channel icon on the map 3 Region 1 P ui PE Ma P Transpare Register 1 Register 2 Managers Ofc Service Desk Service Bay Service Bay_1 Service Bay_2 pd TA 4 Separate pop up window with live video from the selected channel will be displayed I SRX Pro Web aa 0 O Launching Video from the List 1 Double click the Site name Store 0012 in the example below in the list to display a window with the live stream from the first four cameras Example below You can double click on any screen division to bring the selected camera into Full Screen mode 30 SRX Pro Web mo 008 AO DVR Servers 507 413202 North STC al Region 1 Store 0007 Se Store 0012 Store 0012 Y nn Store 0014 Store 0012 12 ES WHSE Distributit Rec 440 om Free HDD 78 33 GB AS a
20. more Regions OR one or more individual sites in the Sites tree list 3 Select Business Analytic gt Customer Traffic gt Weekly report in the BAM Reports tree list in the bottom left corner The report will be automatically generated in the right pane 5 To switch from Traffic In to Traffic Out make the selection in the drop down menu under the graph highlighted in the image below The graph will be updated automatically 06 BAM Reports Interpreting the report The graph inside the Chart Data shows the Customer Traffic data for week in a 4 week period fiscal month Starting with the week of October 1 2012 From the graph it can be seen that all three locations experienced some but not drastic variation in customer traffic over the 4 week period Burlington and Columbia locations appear to experience a slight gradual increase in visitors while Asheville s location experiences a slight dip in Week 2 followed by a gradual recovery in Week 3 and a modest increase in Week 4 Let s look at the grid data below the chart data In Week 2 10 07 12 10 13 12 3477 customers visited Asheville location 2912 customers visited Columbia store and 2686 customers went to Burlington location On average 2 50 customers have visited other South East 1 Region locations and 2 33 customers have visited other South East 2 Region locations during the same week Similar information is available for every week of a 4 week period Such information
21. on the map image This provides quick and convenient access to live video To upload the map image follow these instructions CMS Web Manual 1 In the DVR Servers tree list locate and select the individual DVR site either by manually searching through the site Regions Groups or by typing the site name in the DVR Search field 2 Click on an individual site in the list CMS will pre fetch DVR site data and will display the site s DVR Summary in the right pane 3 Click the Site Map tab if it s not already selected 4 Click the Upload Now or Upload Image button DVR Summary Orlando Site Map ABite Audit Channels Alerts EE oom A 100 Map Transparency oO Actual Size Upload Image Save Map DeleteArea Clear Reload y o Image not available Please upload an image Acceptable Formats JPG JPEG PNG GIF BMP Maximum File Size 750KB a Upload Now 5 Locate and select the map image Acceptable image formats are JPG JPEG PNG GIF and BMP The image file should not exceed 750KB Click Save to load the map image 20 Sites My Recent Documents E Desktop rx Ma f My Documents My Computer a gt My Network images ipa ipeg it png bmp 6 The site map image will be loaded and the Zoom level and Transparency level will be set to 50 by default site map Site Audit Channels Alerts U A AI e m
22. retain at least 90 days of video recording due to current recording settings or due to their storage drive space are displayed in red and shown at the top of the list under the Recording tab e Site ID s the Site Name of the individual DVR site For instructions on how to re name individual sites see Configurations section e Total days of recording column shows the total number of calendar days on the DVR site that have video recording e Recycled recording column shows whether there is any empty hard drive space remaining on the DVR site or whether the video recording Is overwriting old data e Total HDD Available column shows total hard drive space allocated and available for video recording on the DVR site CMS Web Manual En and Monitoring Sol E z g El sites BAM Reports E REBAR E Incident Reports CMS 2 Configurations DVR Servers 74 All DVR Suny 304 ee Alsi Recorsing E EN A Site ID Total days of recor Recycled recording Total HDD Available Colfax ES Midwest ForestLake HE POC Test Stores ESRegion1 Garland ES South 1 Greenville ES South 2 Blaine ES South East 1 Burleson ES South East 2 Burlington ES South West 1 Burnsville ES South West 2 Cary Chattanooga Columbia Concord Cutler Ridge Des Moines Duluth MN Asheville Austin Column Position Swap The columns can be re arranged as per the user preference To swap column position 1 Click the column heading and hold t
23. toggle Average Site 06 00 07 00 07 00 08 00 08 00 09 00 09 00 10 00 10 00 11 00 11 00 12 00 12 00 13 00 13 00 14 00 Asheville 0 2 21 22 50 62 77 i 2 Columbia 0 6 0 19 30 45 44 60 Burlington 0 1 19 19 32 31 38 53 70 BAM Reports Average Customers by hour PTD Period to Date Period to Date PTD Average Customers by hour report will display a graph representation of the hourly average number of customers Traffic In Entering and Traffic Out Exiting or the hourly average number of Transactions for the current fiscal period The start of a fiscal period is determined by the company s Fiscal Calendar the end of the fiscal period is set to the Search Date Selected sites and the Region s they belong to are color coded for easy identification on the chart Y To run the Average Customers by Hour PTD report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon EE to select a different date 2 Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list 3 select Business Analytic gt Average Customers by Hour gt PTD report in the BAM Reports tree list in the bottom left corner 4 The report will be automatically generated in the right pane 5 To switch from Traffic In to Traffic Out or Transactions make the selection in the drop down menu under the graph highlighted in the image below The graph
24. variety of TLOG event based or other types of POS systems e Point Of Sale query view Search for transactions by any field in the transaction or the receipt Create and save complex searches quickly and easily for access at a later time View transaction and receipt information side by side with the associated video e External data integration Easily integrate external data such as inventory information staffing schedules EAS events and local weather e Event management View and filter events from multiple sources in real time e Event based video search Launch a video clip for a specific event of interest e Video viewing amp management Powertul video dashboard view for live and recorded video Getting Started CMS Web is Internet based application and is accessible via Internet Explorer v 6 0 or higher 1 Open a supported Web Browser 2 Type the static or dynamic IP address provided by your IT department in the address line and press Enter This is the IP address of your CMS Server E g http ihost i3international com Windows Internet Explorer bedi http ihost i3international com flex default aspx cb 2 5 010 Go gt l http fihost iSinternational com flex default aspx cb 2 5 010 Google 3 In the Central Management Software login screen type in the Login and Password provided by your IT department CENTRAL MANAGEMENT SOFTWARE Trying it all together BY P INTERNATIONAL INC L
25. visited Burlington location 287 customers bought something from the Asheville location 248 people purchased from Columbia and 166 people bought from Burlington location on that day Based on these numbers the Conversion rate for Asheville was calculated as 49 for Columbia 56 and for Burlington 43 Similar information is available for every day in the current fiscal period Such information is useful for short term trend spotting for example to determine whether factors such as weather holidays sales promotions have any effect on the conversion rate trends in specific stores or Regions BAM Reports Business Af sion rate gt MTD A Search Date 10 26 2012 Siew Report Bs Chart Data Y ChartAnalysis 60 Vieyy olles DAX PAN INN gt erale anna 50 a ris a Y gt PR ji is Nas SNA y Y N D Asheville 30 Columbia Burlington 20 40 0 09 3042 10 02 12 10 04 12 100642 100892 104042 104242 10 4442 104642 10 18 12 10 20 12 10 22 12 10 24 12 Grid Data Y Site 09 30 12 10 0112 10 02 12 10 03 12 Cony Trans Traffic Conv Trans Traffic Conv Trans Traffic Conv Trans Trafic Ba Asheville 41 586 54 247 457 Columbia 42 137 441 49 219 449 Burlington 37 141 196 166 382 58 198 343 Conversion Rate YTD Year to Date Year to Date YTD Conversion Rate report will display a graph representation of each selected site s conversion rate for each fiscal period of a current fiscal year The sta
26. will be updated automatically If the sites from more than one Region are selected for the report the graph report will be generated for Regions and not individual sites Check off the View Sites check box to display the graph for each individual site Business Analyti erage Customers by hour gt PTD dl Search Date 10 01 2012 fs Mew Report Be Chart Data Y ChartAnalysis A Vi Eyy S ite S Enable Ranking D Asheville Columbia Burlington 06 00 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 21 00 Grid Data Y ltern to Me Average DVRHour Site 06 00 07 00 07 00 08 00 08 00 09 00 09 00 10 00 10 00 11 00 11 00 12 00 12 00 13 00 13 00 14 00 14 00 Asheville 0 2 21 22 50 62 EF 79 Columbia 0 6 20 19 30 45 44 60 Burlington 0 1 19 19 32 31 38 53 CMS Web Manual Average Customers by hour YTD Year to Date Year to Date YTD Average Customers by hour report will display a graph representation of the hourly average number of customers Traffic In Entering and Traffic Out Exiting or the hourly average number of Transactions for the current fiscal year The start of a fiscal year is determined by the company s Fiscal Calendar the end of the fiscal year is set to the Search Date Selected sites and the Region s they belong to are color coded for eas
27. 0 13 00 14 00 15 00 16 00 17 00 13 00 19 00 20 00 21 00 Grid Data Y D Region Name 06 00 07 00 07 00 08 00 03 00 09 00 09 00 10 EIC Cony Trans Traffic Cony Trans Traffic Conv Trans Traffic Cony Trans 59 10 18 58 115 15 13 38 South East 1 0 0 0 8 4 1 Asheville 0 2 0 100 3 a Columbia 0 0 0 0 5 1 27 4 15 38 South East 2 0 0 0 T 2 1 46 10 22 53 Burlington 0 0 0 0 2 1 27 4 15 56 4 BAM Reports Reading Chart Graph Data om Position your mouse cursor over any point on the graph The Site name and the graph value will be displayed en OY Conversion Rate Hourly Hourly Conversion Rate report will display a graph representation of the Conversion Rate for each hour of the selected Search Date for each selected site or Region The report will only include the hours that have transaction data present Selected sites and the Region s they belong to are color coded for easy identification on the chart If the sites from more than one Region are selected for the report the graph report will be generated for T Regions and not individual sites Check off the View Sites check box to display the graph for each individual site Select a single Site to see Traffic and Transactions represented as separate graphs in the Chart Data area To run the Conversion Rate Hourly report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the
28. 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 13 00 19 00 20 00 21 00 Grid Data Site 06 00 07 00 07 00 08 00 08 00 09 00 09 00 10 00 10 00 11 00 11 00 12 00 12 00 13 00 13 00 14 00 14 00 South East 1 0 2 20 33 50 52 57 60 Asheville 0 2 24 31 68 66 68 60 Columbia 0 6 27 31 52 57 60 54 South East 2 0 2 22 37 47 59 58 53 Burlington 0 1 16 26 26 34 40 32 60 BAM Reports Average Customers by hour Daily Daily Average Customers by hour report will display a graph representation of the average number of customers Traffic In Entering and Traffic Out Exiting or the hourly average number of Transactions by hour for a 4 week period fiscal month starting with the week of the selected Search Date The start of the fiscal month is determined by the company s Fiscal Calendar Selected sites and the Region s they belong to are color coded for easy identification on the chart Y To run the Average Customers by hour Daily report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar If the sites from more than one Region are selected for the report the graph report will be generated for Regions and not individual sites Check off the View Sites check box to display the graph for each individual site icon to select a different date 2 Select the en
29. 16 00 16 00 280 02 1 718 23 1 294 62 2 195 97 1 915 74 2 150 34 1 971 90 4 338 51 1 722 15 200 79 707 22 1 198 81 2 216 99 2 352 12 1 977 44 1 947 96 2 526 37 1 886 45 400 45 600 01 869 40 1 863 58 1 528 63 2 033 09 1 702 23 1 670 52 1 549 53 239 64 635 64 1 064 10 1 536 88 2 904 11 1 927 14 1 735 44 1 712 02 1 795 98 257 03 484 61 776 18 919 16 1 384 49 1 517 64 1 317 84 1 122 06 949 87 Average Sales by hour WTD Week to Date Week to Date WTD Average Sales by Hour report will display a graph representation of the hourly average sales for the current fiscal week The start of a fiscal week is determined by the company s Fiscal Calendar Selected sites and the Region s they belong to are color coded for easy identification on the chart If the sites from more than one Region are selected for the report the graph report will be generated for Regions and not individual sites Check off the View Sites check box to display the graph for each individual site To run the Average Sales by Hour WTD report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon LE EX to select a different date 2 Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list 3 Select Business Analytic gt Average Sales by Hour gt WTD report in the BAM Reports tree list in the bottom left corner 4 The report w
30. 4 10 Columbia 0 1 0 3 4 1 4 g South East 2 2 2 2 3 3 3 3 11 Burlington 0 0 0 3 1 3 4 8 12 BAM Reports Sensor Reports This report displays the number of sensor alerts from EAS electronic article surveillance and can be populated Hourly or Daily To run the Hourly or Daily Sensor Report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon 3 to select a different date 2 Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list 3 Select Business Analytic gt Sensor Reports gt Hourly Daily report in the BAM Reports tree list in the bottom left corner 4 The report will be automatically generated in the right pane Traffic Analysis Traffic Analysis contains the following groups of reports e Distribution This report allows users to determine what the traffic hot spots are in the facility and to calculate exactly how many people enter a pre defined area during the selected time period Distribution report can be generated for individual sites only and cannot be run on a Region or several individual sites at one time Distribution report is shown on the pre loaded map of the facility This report can be populated Week to Date WTD Period To Date PTD and Year to Date YTD e Dwell Time This report calculates how many seconds on average the customers spend in a pre defined area during the selected time p
31. 9 29 51 60 28 48 65 26 41 57 21 Asheville 42 24 57 45 30 66 67 31 46 69 34 Conversion Rate Daily Daily Conversion Rate report will display a graph representation of each selected site s conversion rate for each day of a 4 week period fiscal month starting with the week of the selected Search Date The start of the fiscal month is determined by the company s Fiscal Calendar Selected sites and the Region s they belong to are color coded for easy Identification on the chart If the sites from more than one Region are selected for the report the graph report will be generated for Regions and not individual sites Check off the View Sites check box to display the graph for each individual To run the Conversion Rate Daily report site Select a single Site to see Traffic and Transactions represented as separate graphs in the Chart Data area 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon E to select a different date 2 Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list 3 Select Business Analytic gt Conversion rate gt Daily report in the BAM Reports tree list in the bottom left corner 4 The report will be automatically generated in the right pane The grid data for each selected Site and or Region includes Conversion rate Number of Transactions and 49 CMS Web Manual Number of
32. 9 Launching MASON eMe a 29 EU A aataee eee 30 A E NE 32 a A a a R 32 A mE a Ee Ee a ae Eee ee ee ee Ee 30 A nn A a eee ee 3D BEEE a EA A A E AEEA AAE E AE EA AN AEE E A E E EAA A te anate 39 Wally KEY Fenommance locatarios 3 A re rT TR 38 oe Cards Week ara Unai ee a ee 39 OMEN SHO I Us tse saan uid te as tet oats a N 40 Ma o AAA E RTE EEE PEETA PIETA PIETE EE PIETE EE RE EAE PTE 41 CONE OERE AO A E A O 43 A A a One eee eee eee ee re 45 OM VE SIO RIE VVC IY raar ea cag tas ie a A tds sasieap utopias teas aaa 4 Conversion Rate WTD Week to USO sets tatecedseceneda duce daeist la tased iat duced da 48 comes Rate PIO PROG TO DAE onne 49 CMS Web Manual Conversion Rate YTD Year to Date Sects ciet tor atarend tata ioan aire cient tia aread ilar decon a ealaiatie ds 51 CUSTOM GL TaN eera ra E EEEN ANO EE E EET T EUR 52 Customer Tanie ROU sanana a a aa ee es 53 AA o o te ice dates a bd Mn ge ge trea et 56 Customer Traffic WTD Week to Dr aia 57 Customer Traffic PTD Period to teus 59 Customer Lanie y DANOS IS 60 rl o sree cae ra eae A eto 62 Average Sales DV MOU OUI errata 62 e 63 Average Sales by hour WTD Week to Date oooonocnionnionnnionnnnoncnnoncononcnnoncnncnnancnnonon con no non nonno non nononcnns 64 Average Sales by hour PTD Period ODA ii 65 Average Sales by hour YTD Year to Date o onninininininnonnicnannnana rca crac rin 66 Average OMS MU ee nee eee oe eee Sheer ae eee eee ee ee
33. Asheville location while only 4 people purchased from Columbia location between 8 00am and 9 00am that day On average 6 people bought something in other Stores in the South East 1 Region during the same hour on October 1 2012 Based on these numbers the Conversion rate for Asheville was calculated as 42 for Columbia 15 and the average Conversion Rate for South East 1 Region was calculated as 34 Similar information is available for every hour of the October 1 2012 Such information is vital when looking at store performance statistics especially when compared with other Stores in the same or another Region Business Search Date 0 mite ChartAnalysis A View Sites Enable Ranking Region South East 1 Asheville Columbia 06 00 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 13 00 19 00 20 00 21 00 Region Name 06 00 07 00 07 00 08 00 08 00 09 00 South East 1 44 Conv Trans Traffic Cony Trans Traffic Cony Trans Traffic Conv Asheville Columbia Interpreting the report This Conversion Rate hourly report was generated for October 18 2012 The report was generated for a single Site Asheville so the Traffic and Transactions are displayed as separate graphs in the Chart Data area While the number of customers Traffic and the number of Transactions follo
34. DM POS ATM Card Access Data Manager is the integration between the POS and the SRX Pro Server software PTD Period to Date Average values calculated from each day of the current fiscal period e g month The start of the fiscal period is determined by the company s Fiscal Calendar R REBAR Retail Exception Base Analytic Reporting 09 CMS Web Manual RVP Regional Vice President S SRX Pro Server 13 International s proprietary digital security software running on the 13 DVR HVR unit or on the customer PC Store Goal Store goals are set up as a range of minimum and maximum values for one ore more of the daily key performance indicators Conversion rate Sale Opportunity Transaction DPO ATV Store goal is configured under General Administration in Configurations section 7 Traffic Factual number of customers entering the store as calculated by VisionCount Door Count feature U Unconverted Potential Dollars Unconverted Potential Dollars This indicator is calculated as Opportunities traffic Transactions ATV V VideoLogix Video Analytics module of the i3 SRX Pro Server software W WTD Week to Date Average values calculated from each day of the current fiscal week The start of the fiscal week is determined by the company s Fiscal Calendar Y YTD Year to Date Average values calculated trom each fiscal period of the current fiscal year The start of the fiscal year is determined by the compan
35. Manual Business Ar affic gt Daily Search Date 10 01 2012 ev Report ChartAnalysis Y View Sites Enable Ranking A Bry NER VN pm ana n ff i a a b O Burlington H 09 30712 10 02712 100442 10406 1412 10 08 12 107107142 10 12 12 10 19 12 10716 1412 10718712 10 20 142 10 22712 10 29 12 10 2612 em to Measure Traffic In v Region Name Site 09 30 12 10 01 12 10 02 12 10 04 12 10 05 12 South East 1 370 484 443 445 Asheville 504 557 586 588 Columbia 324 494 441 442 South East 2 362 455 442 419 Burlington 380 397 382 421 Customer Traffic Weekly Weekly Customer Traffic report will display a graph representation of the customer traffic In Entering and Out Exiting for each week in a 4 week period fiscal month starting with the week of the selected Search Date he start of the fiscal month is determined by the company s Fiscal Calendar Selected sites and the Region s they belong to are color coded for easy identification on the chart If the sites from more than one Region are selected for the report the graph report will be generated for Regions and not individual sites Check off the View Sites check box to display the graph for each individual site To run the Customer Traffic Weekly report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon E to select a different date 2 Select the entire Company one or
36. Period 06 Period 07 South East 1 5 721 15 593 14 876 14 018 13 162 Asheville 2 466 18 047 17 254 16 618 14 659 Columbia 2 437 15 699 16 568 16 226 14 526 South East 2 4 210 15 054 13 482 12 930 11 967 Burlington 1 593 14 663 13 610 13 245 12 257 Average Sales by hour This report calculates the hourly average sales for the selected reporting period Hourly Daily Week to Date WTD Period To Date PTD and Year to Date YTD e The average sale amounts are calculated from either PACUM database or from the customer s POS database e This report can be generated for the entire Company one or more Regions OR one or more individual sites Average Sales by hour Hourly Hourly Average Sales by hour report will display a graph representation of the hourly average sales on the selected Search Date for each selected site or Region The report will only include the hours that have customer traffic data present Selected sites and the Region s they belong to are color coded for easy Identification on the chart If the sites from more than one Region are selected for the report the graph report will be generated for Regions and not individual sites Check off the View Sites check box to display the graph for each individual site To run the Average Sales by Hour Hourly report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon LE En to select a different date 2 Select
37. R disconnectfrom CMS server DYR HASP Expired DWR HASP Expired DWR HASP Expired DWR HASP Expired DYR HASP Expired DWR HASP Expired DWR HASP Expired DWR HASP Expired DWR HASP Expired DVR HASP Expired DYR HASP Expired DWR HASP Expired DVR disconnect from CMS server DYR disconnect from CMS server DWR HASP Expired DWR HASP Expired DYR HASP has been expired DVR HASP has been expired DWR HASP has been expired DYR HASP has been expired DYR HASP has been expired DYR HASP has been expired DVR HASP has been expired DVR HASP has been expired DVR HASP has been expired DWR HASP has been expired DWR HASP has been expired DYR HASP has been expired DVR HASP has been expired DYR HASP has been expired 201 2 1 2 05 201211 2 05 201 2 1 2 05 201 2 1 2 05 201 2 1 2 05 201 2 1 2 05 201 2 1 2 05 201 2 1 2 05 201 2 1 2 05 201 2 1 2 04 201 2 1 2 04 201 2 1 2 04 201 2 1 2 04 201 2 1 2 04 201 2 1 2 04 201 2 1 2 04 201 2 1 2 04 keg Save 07 34 23 07 02 18 06 02 18 05 02 18 04 02 18 03 02 18 02 02 18 01 02 18 00 02 18 23 02 18 22 02 18 21 02 18 20 02 18 19 33 17 07 36 54 07 02 18 06 02 18 Click on the CMS Server or the Company name and select the Recording tab to the right to see the summary of data recording for all DVR sites The Recording tab has four columns Site ID Total days of recording Recycled recording and Total HDD Available T Sites that are unable to
38. ackyard 720x480 Not Recording IGinvision 755 1600x1200 Not Recording Ax301C2M License 1600x1200 Not Recording Ax51B Backyard 1920x1080 Recording Ax51B Backyard_1 1920x1080 Not Recording Ax51B Backyard_2 1920x1080 Not Recording Ax51B Backyard_3 1920x1080 Recording Ax51B Backyard_4 1280x720 5 Not Recording 2 3 4 5 6 f 8 g Analog Drive way 720x480 Not Recording Ax41B1MR Backyard 1280x720 Not Recording Analog Vadal IR 720x480 Not Recording Analog Front Door 720x480 Not Recording Ax304 Analog Bullet 704x240 Recording a SM a ony O cs MA ii D An B Ax52 VR Channel 15 Channel 16 1920x1080 720x480 720x480 Recording Disabled Disabled gt j Channel 17 Disabled Channel 18 Disabled Channel 19 Disabled co eA O Alerts Alerts tab displays the list of alert events detected on the DVR site Alerts can be categorized as Urgent Warning Caution and Normal All alerts will be added to the All DVR Alerts list Alerts list displays the summary information for each video channel Ignore check off the Ignore checkbox and click Save key Sae to remove the selected alert from the All DVR Alerts summary list AlertType specifies the alert type E g DVR System Shutdown Originate provides additional details about the alert E g DVR System Shutdown gt User 3dvr Date Time provides the exact time and date of the particular alert 28 M L LI L LJ M m M O L L L LI M LI
39. ail frequency schedule CMS Web Report Editor x General Filters Sorts Emailing Y Enable Email Reporting Frequency Frequency Type Days Start Date 04 18 2012 0 start Time 00 00 y Note Start Date and Start Time are following timezone of Web Server machine OK Cancel 6 When your new CMS report is configured click OK to add it to the list 00 Glossary A ATV Average Transaction Value ATV is calculated as Sales Transactions B BAM Business Activity Monitor C CMS Central Management Software CMS is an operational application that enables users to receive or monitor the health status and sales data from their 1 DVR NVR Servers remotely via the Internet Conversion Conversion This performance indicated is calculated as Transactions Opportunities traffic D Dashboard Dashboard shows the key performance indicators at a glance for the entire corporation selected region group of sites or an individual site DPO Dollars per Opportunity This performance indicator is calculated as Sales Opportunities traffic DVMS Digital Video Management System DVR Digital Video Recorder HVR Hybrid Video Recorder 0 Opportunities Opportunities traffic This is a factual number of customers entering the store as calculated by VisionCount Door Count feature This number is used to calculate other key performance indicators such as DPO and Unconverted Potential Dollars P PAC
40. art of the fiscal month is determined by the company s Fiscal Calendar Selected sites and the Region s they belong to are color coded for easy identification on the chart If the sites from more than one Region are selected for the report the graph report will be generated for Regions and not individual sites Check off the View Sites check box to display the graph for each individual site To run the Average Sales by Hour Daily report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon LE Ex to select a different date 2 Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list 3 Select Business Analytic gt Average Sales by Hour gt Daily report in the BAM Reports tree list in the bottom left corner 4 The report will be automatically generated in the right pane 63 CMS Web Manual Business Ar as by hour gt Daily NY Search Date 09 29 2012 5 e Report bs ChartAnalysis Y View Sites Enable Ranking O Asheville Columbia ii ieee Burlington 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 21 00 ltem to Measure Average DVRHour 07 00 08 00 08 00 09 00 09 00 10 00 10 00 11 00 11 00 12 00 12 00 13 00 13 00 14 00 14 00 15 00 15 00
41. as been successfully completed the images and or video is stored on the CMS Server for future reference To view the results of a completed audit double click the site audit entry in the Site Audit list The video and snapshot thumbnails are displayed on the left Click the Up Land Down 7 arrows to browse through multiple entries Each thumbnail is accompanied by the site audit date and time Click the thumbnail on the left and the video or snapshot preview is displayed in the panel on the right You may enter custom notes in the designated field underneath the video or snapshot preview Click the Save button iy Save to save any entered notes 20 CMS Web Manual Oct 19 2012 09 50 00 ad Video clips can be played within the CMS Web interface Click the Play button gt to play the video clip Click the Full Sereen button to display the video in the full screen mode Press Ese to return to the CMS Web interface Use the slider to advance through the video slip Use the Audio control button to adjust the sound volume if applicable aE O PA woss eg Saving Exporting Site Audit Video and Snapshots To save the video clip or the snapshot from the site audit select the thumbnail on the left and then click the Export button mea in the top right corner of the preview pane Video clips can be saved as flv and images can be saved as jpg files to your local storage drive 26 Sites A new window
42. ate PTD and Year to Date YTD e The number of POS Transactions is calculated from either PACDM database or from the customer s POS database e The number of customers Opportunities traffic is calculated by VisionCount Door Count feature on the SRX Pro Server DVMS side e This report can be generated for the entire Company one or more Regions OR one or more individual sites 40 BAM Reports au bDuUSINeESS A alB Ey ACME Search Date 10 25 2012 aL Cy Midwest ml Ey POC Test Stores ChartAnalysis Y View Sites C Enable Ranking Asheville Columbia O Burlington gt y General Y Business Analytic 06 Sa 1 ies Cs Ca fe OSs et ea ie al Conversion rate E i i i i I 06 00 O7 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 gt gn h 07 00 08 00 09 00 10 00 11 00 1200 13 00 1400 15 00 16 00 17 00 18 00 19 00 20 00 21 00 Daily Grid Data e Region Name 06 00 07 00 07 00 08 00 08 00 09 00 09 00 10 Ow ESC Conv Trans Traffic Conv Trans Traffic Conv Trans Traffic Conv Trans LI PTD South East 1 0 0 0 8 4 1 59 10 18 58 L YTD Asheville 2 0 100 3 3 115 gt y Customer Traffic Columbia 0 0 0 0 5 1 27 4 15 38 gt y Average Sales by hour South East 2 0 0 0 7 2 1 46 10 22 53 gt y Average Customers by h Burlington 0 0 0 0 2 1 27 4 15 56 y Sensor reports gt 3 Traffic Ana
43. ault Click the calendar icon G to select a different date Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list Select Business Analytic gt Customer Traffic gt WTD report in the BAM Reports tree list in the bottom left corner The report will be automatically generated in the right pane To switch from Traffic In to Traffic Out make the selection in the drop down menu under the graph highlighted in the image below The graph will be updated automatically Interpreting the report The graph inside the Chart Data shows the Customer Traffic data for each selected Site for each day of a current fiscal week From the chart it can be seen that the Asheville s customer traffic experienced a pronounced dip on October 3 Columbia location saw its most significant drop in customer traffic on September 30th and Burlington s lowest number of customers fell on October 4 Let s look at the grid data below the chart data On October 4 2012 542 people visited Asheville location 452 people visited Columbia location and 337 people visited the Burlington location Similar information is available for every day in the current fiscal week Such information is useful for short term trend spotting for example to determine whether factors such as weather holidays sales promotions have any effect on the conversion rate trends in specific stores BAM Reports Business Ap affic gt WTD PY Search Dat
44. calendar icon 4 to select a different date 2 Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list 3 select Business Analytic gt Conversion rate gt Hourly report in the BAM Reports tree list in the bottom left corner 4 The report will be automatically generated in the right pane The grid data for each selected Site and or Region includes Conversion rate Number of Transactions and Number of customers entering the store Traffic for each hour of the selected Search Date Interpreting the report This Conversion Rate hourly report was generated for October 1 2012 The graph inside the Chart Data shows the Conversion Rate for each selected Site Region during specific hours on that day From the chart it can be seen that the Asheville s highest conversion rate 100 took place between 7 00am and 8 00am This means that every customer that entered the store bought something Number of Traffic Opportunities Number of recorded POS Transactions Columbia s highest conversion rate 43 CMS Web Manual occurred between 6 00pm and 7 00pm and the South East 1 Region s average conversion rate peaked between 7 00pm and 8 00pm Let s look at the grid data below the chart data Between 8 00am and 9 00am 24 people visited Asheville location 27 people visited Columbia location and 20 people on average visited other stores in the South East 1 Region 10 customers bought something from the
45. customers entering the store Traffic for each day of a 4 week period fiscal month starting with the week of the selected Search Date The start of a fiscal week is determined by the company s Fiscal Calendar O Interpreting the report a The graph inside the Chart Data shows the Conversion Rate for each selected Site Region for each day of a 4 week period fiscal month starting with the week of October 1 2012 From the chart it can be seen that the Asheville s lowest conversion rate took place on October 7 2012 Columbia s lowest conversion rate occurred on October 9 2012 and the South East 1 Region s average conversion rate was at Its lowest point on October 14 2012 Let s look at the grid data below the chart data On October 1 2012 557 people visited Asheville location 494 people visited Columbia location and 4 5 people on average visited other stores in the South East 1 Region 259 customers bought something from the Asheville location and 248 people purchased trom Columbia location on that day On average 247 people bought something in other stores in the South East 1 Region on October 1 2012 Based on these numbers the Conversion rate for Asheville was calculated as 46 for Columbia 50 and the average Conversion Rate for South East 1 Region was calculated as 53 Similar information is available for every day in the current fiscal month Such information is useful for short term trend spotting for example to determine whether
46. e 10 06 2012 Jes Report EN Chart Data gt ChartAnalysis View Sites Enable Ranking H O Burlington 09 30 12 10 01 12 10 02 12 10 03 12 10 0412 10 05 12 10 06 12 Grid Data iter to Measure Trafficin y Ly Site 09 30 12 Asheville 504 Columbia 324 Burlington 380 10 06 12 10 04 12 10 05 12 10 03 12 10 02 12 10 01 12 Customer Traffic PTD Period to Date Period to Date PTD Customer Traffic report will display a graph representation of the customer traffic In Entering and Qut Exiting for each day of a current fiscal period The start of a fiscal period is determined by the company s Fiscal Calendar the end of the fiscal period is set to the Search Date Selected sites and the Region s they belong to are color coded for easy identification on the chart If the sites from more than one Region are selected for the report the graph report will be generated for Regions and not individual sites Check off the View Sites check box to display the graph for each individual site To run the Customer Traffic PTD report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon 3 to select a different date 2 Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list 3 select Business Analytic gt Customer Traffic gt PTD report i
47. e Handcuffed Y N Trespass Y N Prosecuted Y N CCTV Available Y N Law Enforcement Police Info Police Contacted Date Police Arrival Date Responding Officer Name Officer Badge Police Officer Phone Police Case Law Enforcement Court Info Court Name Court Location Court Date Court Disposition Subject Plea Penalty Restitution N Y Amount Civil Demand N Y Amount Law Enforcement Investigation Info Investigation Date Investigation Initiated By Investigation Conducted By Merchandise Object Info Disposition Date Returned to Stock Disposition Info Total Cost Condition Loss Recover Merchandise Merchandise Detail UPC SKU Description Quantity Price Per Unit Incident Detail Shoplifting First Time Observed Location Incident Report e Incident Detail Alarm Condition Contacted By Responded By Fire Alarm Police Contacted Property Damage Cause Amount e Incident Detail Burglary CCTV Y N Police Contacted Y N Property Damage Y N Amount e Incident Detail General Incident Emergency Evacuation Suspicious Incident Internet Customer Service Complain Description e Interview Info Interview Witnessed By Interview Location Interview By Interview Date Start Time End time Request Made By Reason Given Verbal Admission Can attach Video File Written Admission Can attach File e Additional Evidence Evidence Type can attach File e Fraud Info Fraud Type e Transaction Info Tra
48. e eee aren earner ee eee eee 6 Average CUSTOMERS DUO do 6 Average CUSTOMERS Dy Nour Dall i sects thease nat Aare i hank ba 69 Average Customers by hour WTD Week to Dalai as 10 Average Customers by hour PTD Period to Date ii 11 Averdge Customers By nour TOA 10 WANG tics ieee ste ts Soccer doo 12 A Are Scag a eT ee Pt ge aN te 73 e En Seca nan session eesti estan teens 73 e 14 A E EE E AE T E 15 O A o eer eee eee eee 6 PS CHRO QI s eect seca nest ceca area le an cee ica aan eon co Ni Seu edo atin acon dion dee neotenic acen 6 EVENT cE es se ee eae ee Ne On On A a ae lI DIOP CO PONE COON amu tn a a a a sae E A E 18 DWE Te e ea a a a Et IS 18 Dwele UI r e a TE Error Bookmark not defined Dwel Time Week i coartada ii E minds Error Bookmark not defined VGH MA AAN arca caga nt aa eee leds Error Bookmark not defined A A a deel ecco coat Error Bookmark not defined A cceueecttec com E E ieaeetee eae weaned Error Bookmark not defined A O PU E O OO O Ne ae Ee E EE ne T 81 MCENROE E E E E E 83 A A 09 UR sanernats toh aceon cat ate tom E E A E canamata een a 86 A II II Ee ND ee 0 Ceana AON eC PO ican aces ONO 07 SA A a a a a a 09 CMS Web User Guide Copyright 2012 i3 International Inc All rights reserved No part of this manual may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or by any information storage or retrieval system without the prior writt
49. ecreased thereby improving a company s overall efficiency Site Audit Controls Site Audit Channels Alerts X Delete Refresh Add button configure and add a new Site Audit for the selected DVR site Edit button edit an existing site audit Delete button delete an existing site audit Refresh button refresh the site audit list 23 CMS Web Manual Site Audit List The Site Audit list shows all site audits that have been configured for the selected DVR site including the ones that have already been completed and the ones that are configured for the future dates Site Audit list displays the summary information for each configured site audit Name displays custom site audit name assigned by the user Channels displays the video channel s that are included in the site audit Date Time displays the start date and time for each site audit Interval displays the site audit recurrence frequency Once Daily Weekly Monthly Recipients displays the name s of the site audit receipient s Status displays the site audit status Active Inactive Completed Expired Pending Site Map Site Audit Channels Alerts Add ff Edit X Delete amp Refresh Nada Miskovic Active Bill Guenther Active Bill Guenther Inactive Michael McArthur Completed Tom Knowlden Active Stock Delivery Analog Vadal IR Analog Front Door 12 20 2012 16 00 00 Once Closing Time on Sundays Ax304 Analog Bu
50. ed Burlington location 28 7 customers bought something from the Asheville location 248 people purchased from Columbia and 166 people have purchased from Burlington location on that day Based on these numbers the Conversion rate for Asheville was calculated as 49 for Columbia 56 and for Burlington 43 Similar information is available for every day in the current fiscal week Such information is useful for short term trend spotting for example to determine whether factors such as weather holidays sales promotions have any effect on the conversion rate trends in specific stores Business Z Grid Data Asheville 09 30 12 Site Conv Columbia ate gt WTD LO earch Date 10 06 2012 Report ba ChartAnalysis View Sites Enable Ranking Asheville Columbia Burlington 10 01 12 10 02 12 10 03 12 10 0412 10 05 12 10 06 12 09 30 11 2 10 01 12 10 0211 2 10 03 12 7 C Trans Traffic Cony Trans Traffic Conv Trans Traffic Conv Trans Traffic 56 248 441 Burlington Conversion Rate PTD Period to Date Period to Date PTD Conversion Rate report will display a graph representation of each selected site s conversion rate for each day of a current fiscal period The start of a fiscal period is determined by the company s Fiscal Calendar the end of the fiscal period is set to the Search Date Selected sites are color coded for easy Identification on the c
51. ed by the company s Fiscal Calendar Selected sites and the Region s they belong to are color coded for easy identification on the chart If the sites from more than one Region are selected for the report the graph report will be generated for Regions and not individual sites Check off the View Sites check box to display the graph for each individual site To run the Average Customers by Hour WTD report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon E to select a different date 2 Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list 3 Select Business Analytic gt Average Customers by hour gt WTD report in the BAM Reports tree list in the bottom left corner 4 The report will be automatically generated in the right pane 5 To switch from Traffic In to Traffic Out or Transactions make the selection in the drop down menu under the graph highlighted in the image below The graph will be updated automatically Business Ar stomers by hour gt WTD PF Search Date 10 01 2012 b Report ls Chart Data Y ChartAnalysis Y View Sites Enable Ranking O Asheville Columbia ASS lt 06 00 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 21 00 Grid Data A Item
52. egion see Site Administration under Configurations tab Locating an Individual DVR Site Click on the plus sign next to the Region to display the list of all individual Sites assigned to that Region Group Scroll through the list to locate your DVR Site OR start typing the site name in the DVR Site Search field All sites that do not match the typed entry will be filtered out leaving only the matching sites in the list BAM Report DVR Servers 304 n TU MR Fr lane pP af South 1 e ps Orlando Click on an individual site in the list CMS will pre fetch DVR site data the plus sign will appear next to the selected site and additional information DVR Summary will be displayed in the panel on the right Sites CMS Web Management and Monitoring Solution A Edit Account lt Logoff Logged inas ihostn gt Help E BAM Reports E REBAR El Incident Reports E cms 5 Configurations DVR Servers 304 DVR Summary Store 0012 SS ee 0012 PYM FRONT DOOR o Zoom 100 Map Transparency 0 Actual Size Upload Image Save lap Delete Area Clear Relo CASH REG CUSTOMER SERVICE PARTS COUNTER SERVICE WRITERS DESK SERVICE BAY Ext SERVICE BAY_1 SERVICE BAY_2 Psd Service Service SERVICE BAY_3 e SERVICE BAY_4 Tread EXT REAR SERVICE AREA EXT RECEIVING AREA REAR FIRE EXIT Parts RECEIVING AREA 6 m
53. en permission of the copyright owner and the publisher 13 reserves the right to change the contents of this manual without notice Disclaimer CMS Web User Guide is provided as is without warranty of any kind expressed or implied including but not limited to performance merchantability or fitness for any particular purpose Neither 13 International Inc nor its dealers or distributors shall be liable to any person or entity with respect to any liability loss or damage caused or alleged to have been caused directly or indirectly by this information Furthermore 13 International Inc reserves the right to revise this publication and to make changes to the content at any time without notice FCC This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Address 13 International Inc e 780 Birchmount Road Unit 16 e Scarborough e Ontario e Canada M1K 5H4 Tech Support 1 877 877 7241 support i3international com Web Site www i3international com Introduction to CMS Central Management Software CMS is an operational application that enables users to receive or monitor the health status and sales data from their 13 DVR NVR Servers remotely via the Internet CMS is a highly sophisticated system designed specifically for
54. er Blaine Duluth MN Madison VI Madison VI Madison Wil 12 4 2012 12 4 2012 12 4 2012 12 4 2012 12 4 2012 12 4 2012 12 4 2012 12 4 2012 12 4 2012 12 4 2012 13 09 26 12 56 58 10 28 26 11 19 51 11 27 24 09 33 05 12 04 20 08 54 27 10 43 45 13 56 24 Toni Tammy B JANET JANET JANET Jen VW Sandi T Shamika Shamika RONDA POST YOID POST VOID POST VOID POST YOID POST YOID POST OID POST VOID POST OID POST VOID POST YOID Incident Report Incident Report is a repository for creating and tracking in store incidents such as Customer Accidents Fraud or Shoplifting This is an invaluable tool for loss prevention professionals that allows keeping track of all the incidents for all connected Sites together with video evidence and any additional available information about the case Any time a Loss Prevention related incident occurs at the store it can be documented through the Incident Report module of the CMS Create from date 02 01 2013 Create to date 03 18 2013 CaseNo Case Status all z Region lt a 7 investigation mitiated By First Name po Disposition All eB District Officer Badge Number Incident Type All Ka Case Owner Ar E l Incident Date MM DDIYYYY Y Open Cases 1 Open Case 5 Customer Accident administrator admin administrator admin Store 0007 0318 2013 0 03 18 2013 Creating an Incident To create a new incident follow
55. eriod Dwell Time report can be generated for individual sites only and cannot be run on a Region or several individual sites at one time Dwell Time report is displayed in a graph form This report can be populated Hourly Daily Weekly Week to Date WTD Period To Date PTD and Year to Date YTD In order to be able to run these reports the VisionCount feature must be configured on the DVR NVR site first Only qualified 13 trained technicians should attempt to configure this function to ensure accurate traffic results VisionCount setup for the Traffic Analysis feature of the CMS is not designed to be configured by an end user and is not discussed in this publication Please contact your i3 CMS Integrator or your i3 Sales Representative in order to request VisionCount setup for Traffic Analysis CMS reports VisionCount must be configured on the DVR site by a trained technician in order to be able to collect accurate and valuable traffic information 73 CMS Web Manual Distribution This report allows users to determine what the traffic hot spots are in the facility and to calculate exactly how many people enter a pre defined area during the selected time period Distribution report can be generated for individual sites only and cannot be run on a Region or several individual sites at one time Distribution report is shown on the pre loaded map of the facility VisionCount must be configured on the DVR site by
56. factors such as weather holidays sales promotions have any effect on the conversion rate trends in specific stores or Regions Business An ienate gt Daily Search Date 10 01 2012 l Report Chart Data ChartAnalysis J View Sites Enable Ranking Region South East 1 a a a PRN Ng TP SAS Asheville Columbia 09 30 12 1090242 109412 10 06 12 10 08 12 10 10 12 10 22 10 142 10 16 12 10 18 12 10 20 12 10 22 12 10 2442 10 26 12 Grid Data Region Name Site 09 3011 2 10 01 12 10 02 12 Conv Trans Traffic f Conv Trans Traffic f Conv Trans Traffic Cony South East 1 247 475 Asheville 259 557 Columbia 494 46 BAM Reports Conversion Rate Weekly Weekly Conversion Rate report will display a graph representation of each selected site s conversion rate for each week in a 4 week period fiscal month starting with the week of the selected Search Date The start of the fiscal month Is determined by the company s Fiscal Calendar Selected sites and the Region s they belong to are color coded for easy identification on the chart If the sites from more than one Region are selected for the report the graph report will be generated for B Regions and not individual sites Check off the View Sites check box to display the graph for each individual site Select a single Site to see Traffic and Transactions represented as separate graphs in the Chart Data area To run the Conversion Rate Weekly report 1 Start
57. ghted yellow Green colored highlight is reserved for values that exceed the store s maximum goal value Store goals are configured under General Administration in Contigurations section Edit site goal x Goal name goal Goal type Type Name Minimum Goal Maximum Goal Conversion rate 50 60 Sale 20 30 Opportunity Transaction DPO 30 40 ATY OK Cancel Business Analytic Business Analytic contains the following groups of reports e Score Card gt Week at a glance his report can be generated for individual sites only and cannot be run on a Region or several individual sites at one time This report is designed for the store managers in order to see their store s weekly performance based on key performance indicators as well as Conversion and DPO rate in relation to the forecast values e Conversion rate This report is calculated as Transactions Opportunities traffic Conversion rate report can be generated for the entire Company one or more Regions OR one or more individual sites and can be populated Hourly Daily Weekly Week to Date WTD Period To Date PTD and Year to Date YTD e Customer Traffic This is a factual number of customers entering the store as calculated by VisionCount Door Count feature This report can be generated for the entire Company one or more Regions OR one or more individual sites and can be populated Hourly Daily Weekly Week to Date WTD
58. hart 49 CMS Web Manual Select a single Site to see Traffic and Transactions represented as separate graphs in the Chart Data area To run the Conversion Rate PTD report 1 o0 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon 3 to select a different date Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list Select Business Analytic gt Conversion rate gt PTD report in the BAM Reports tree list in the bottom left corner The report will be automatically generated in the right pane The grid data for each selected Site includes Conversion rate Number of Transactions and Number of customers entering the store Traffic for each day of a current fiscal period The start of a fiscal period is determined by the company s Fiscal Calendar Interpreting the report The graph inside the Chart Data shows the Conversion Rate for each selected Site for each day of a current fiscal period From the chart it can be seen that the Asheville s lowest conversion rate took place on September 30 2012 and October 7 2012 Columbia s lowest conversion rate occurred on October 9 2012 and Burlington s conversion rate dipped to its lowest point on October 14 2012 Let s look at the grid data below the chart data On October 2 2012 586 people visited Asheville location 441 people visited Columbia location and 382 people
59. he chart it can be seen that the Asheville s highest conversion rate took place in Period 9 Columbia s highest conversion rate occurred in Period 10 and Burlington s conversion rate was at its highest point in Period 2 Let s look at the grid data below the chart data During Period 2 2466 people visited Asheville location 2437 people visited Columbia location and 1593 people visited Burlington location 9 6 customers bought something from the Asheville location 888 people purchased from Columbia and 83 people bought from Burlington location on that day Based on these numbers the Conversion rate for Asheville was calculated as 39 for Columbia 38 and for Burlington 50 Similar information is available for every period in the current fiscal year Such information is useful for long term trend spotting and for comparative performance reports Busine Th ate gt YTD o Search Date 10 25 2012 few Report ba ChartAnalysis Y View Sites Enable Ranking Asheville Columbia O Burlington Period 02 Period 03 Period 04 Period 05 Period 06 Period OF Period 08 Period 09 Period 10 Grid Data Region Name Site Period 02 Period 03 Period 04 Conv Trans Trafic Conv Trans Traffic Cony Trans Traffic Conv South East 1 Asheville Columbia South East 2 Burlington Customer Traffic This is a factual number of customers Traffic In Entering and Traffic Out Exiting as calculated by VisionCount Do
60. he left mouse button down All DVR Summary 304 Recording Asheville 128 Columbia 102 Stockbridge 116 Sites 2 Dragging the column to its new position while holding down the left mouse button All DVR Summary 304 Site ID Total days of rec piatal days of recor Asheville 128 Columbia 102 Stockbridge 116 3 The column has now been moved to a new position Site ID and Total days of recording columns have been swapped All DVR Summary 304 Recording Site ID Total days of recor 128 Asheville 102 Columbia 116 Stockbridge Sorting To sort the contents of each individual column in ascending order from lowest to highest click the column header name To sort in descending order click the sort indicator next to the column header name AN DVR Summary 304 Column Header Name Alerts Recording Site ID 1w Recycled recording Total HDD Available Johnson City 381 99 97 897Gb Hickory 323 Sort Indicator 95 49 997Gb Salem 320 99 97 897Gb Fayetteville 318 99 98 897Gb The recording list below is sorted in descending order from highest to lowest by the number of Total days of recording he sites with the most days of video recording appear at the top of the list CMS Web Manual Bl sites BAM Reports E REBAR Incident Reports Ch cms Configurations DVR Servers 304 All DVR Summary 304 Ja se Si tal de 0 e recordi Total HDD Availab
61. iio EXT PEP X RECEIVING AREA ceiving RECEIVING AREA_1 SECURITY AISLE PEP X DESK DVR Summary list has four tabs Site Map Site Audit Channels Alerts e Site Map tab allows users to upload a map image of a the facility inserting camera s icon onto the map Once the channels are laid out on the map users can view video remotely by double clicking the camera Icon on the Site Map e Site Audit tab allows users to schedule a one time or recurring virtual audit where video or snapshots from one or more channels are saved to the CMS Server and sent to one or more CMS users This feature allows organizations to download images and video clips from their cameras during off peak hours on a set schedule The costs and hours associated with travel to audit store operations staff engagement customer service cleanliness etc are drastically decreased thereby improving a company s overall efficiency e Channels tab displays a list of all video Channels trom the DVR site along with their Resolution and FPS settings and their current recording status e Alerts tab displays the list of alert events detected on the DVR site Alerts can be categorized as Urgent Warning Caution and Normal All alerts will be added to the All DVR Alerts list Site Map Site map provides a visual representation of the facility The user can position the camera icons on the map and launch live video of the corresponding video channel by double clicking the icon
62. ill be automatically generated in the right pane 64 BAM Reports Business Anaiyti ales by hour gt WTD Search Date 12 27 2012 Report ChartAnalysis Y View Sites Enable Ranking Asheville Columbia O Burlington 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 13 00 19 00 20 00 21 00 09 00 10 00 10 00 11 00 11 00 12 00 12 00 13 00 13 00 14 00 14 00 15 00 15 00 200 00 469 40 500 47 507 66 2 077 81 1 422 57 2 511 23 2 491 90 400 00 464 57 932 99 1 303 17 1 519 56 1 495 97 1 664 16 1 668 50 200 00 237 85 932 05 1 052 92 1 749 05 3 092 92 2 192 82 2 143 37 Average Sales by hour PTD Period to Date Period to Date PTD Average Sales by Hour report will display a graph representation of the hourly average sales for the current fiscal period The start of a fiscal period is determined by the company s Fiscal Calendar the end of the fiscal period is set to the Search Date Selected sites and the Region s they belong to are color coded for easy identification on the chart If the sites from more than one Region are selected for the report the graph report will be generated for Regions and not individual sites Check off the View Sites check box to display the graph for each individual site Y To run the Average Sales by Hour PTD report 1 Start by select
63. ime period Dwell Time report can be generated for individual sites only and cannot be run on a Region or several individual sites at one time Dwell Time report is displayed in a graph form This report can be populated Hourly Daily Weekly Week to Date WTD Period To Date PTD and Year to Date YTD VisionCount must be configured on the DVR site by a trained technician in order to be able to collect accurate and valuable traffic information 11 CMS Web Manual 7 Sites W Traffic Analysi a ACME eSearci 9 201 Southeast a Region 1 02 02 2013 ChartAnalysis W View Sites _ Enable Ranking 100 y PT Show people Service Store 0012 Store 0014 BAM Reports y General Dashboard Register Cleaning Treads mart gt y Business Analytic Sound wv Es Traffic Analysis gt 0 Distribution y Dwell Time q 20 00 21 00 17 00 18 00 13 00 19 00 19 00 20 00 13 00 14 00 14 00 15 00 15 00 16 00 16 00 17 00 09 00 10 00 10 00 11 00 11 00 12 00 12 00 13 00 06 00 07 00 07 00 08 00 08 00 09 00 e ouy 3 Grid Data Weekly People tines panne tines People tine People tines People Tima reco ara reco 1 Cy WTD Service 1 4 3 5 54 DPTO Register 0 0 0 0 3 130 5 194 1 36 43 31 70 El Clea
64. ing the Search Date for the report Yesterday s date is selected by default Click the calendar icon 3 to select a different date 2 Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list 3 Select Business Analytic gt Average Sales by Hour gt PTD report in the BAM Reports tree list in the bottom left corner 4 The report will be automatically generated in the right pane 65 CMS Web Manual Business Am Sales by hour gt PTD ChartAnalysis Y View Sites Enable Ranking Asheville Columbia LA mo e A SS 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 13 00 19 00 20 00 21 00 Item to Measure Average w DVRHour Si 08 00 09 00 09 00 10 00 10 00 11 00 11 00 12 00 12 00 13 00 13 00 14 00 14 00 15 00 15 00 Asheville 215 22 617 60 1 159 81 1 845 57 2 596 82 2 474 66 2 447 65 2 206 89 Columbia 430 56 791 60 1 375 16 1 695 66 2 205 91 2 467 92 2 638 14 2 318 08 Burlington 212 65 493 09 781 29 1 687 71 2 381 73 2 248 77 1 852 33 1 774 54 Average Sales by hour YTD Year to Date Year to Date YTD Average Sales by Hour report will display a graph representation of the hourly average for the current fiscal year The start of a fiscal year is determined by the company s Fiscal Calendar the end of the fiscal year is se
65. ingle Site to see Traffic and Transactions represented as separate graphs in the Chart Data area To run the Conversion Rate WTD report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon LE En to select a different date 2 Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list 3 Select Business Analytic gt Conversion rate gt WTD report in the BAM Reports tree list in the bottom left corner 4 The report will be automatically generated in the right pane The grid data for each selected Site includes Conversion rate Number of Transactions and Number of customers entering the store Traffic for each day of a current fiscal week The start of a fiscal week is determined by the company s Fiscal Calendar 48 BAM Reports Interpreting the report The graph inside the Chart Data shows the Conversion Rate for each selected Site for each day of a current fiscal week From the chart it can be seen that the Burlington s highest conversion rate took place on October 3 2012 Columbia s highest conversion rate occurred on October 2 2012 and October 4 2012 and Asheville s average conversion rate was at its highest points on October 3 2012 and October 6 2012 Let s look at the grid data below the chart data On October 2 2012 586 people visited Asheville location 441 people visited Columbia location and 382 people visit
66. instructions below 1 Click on the briefcase icon in the Incident Report tab 3 Anew window will be displayed 2 Start by selecting the Incident Type Customer Accident Employee Accident Shoplifting Dishonest Employee Fraud Business Interruption Alarm Condition Burglary or General Incident 09 CMS Web Manual Yy incident Info v Subject Info Y Biological Info L Injury Info Environment Info General Info y Event Info _ Contact Info General Info Contact Info 2 Video Notes add video 4 3 Then fill out as much information about the incident as is available Depending on the Incident Type the information will include some or all of the following 04 Incident Info General Info Reported By Approved By Case Status Incident Info Event Info Location Site Date Time Incident Info Contact Info Name and Address of the Store personnel in charge or in the knowledge of the incident Subject Info General Info Age Social Security Attire Additional Info ID and Type Subject Info Contact Info Location Name and Address of the person involved in the incident Subject Info Biological Info DOB Hair Color Ethnicity Eye Color Weight Height Sex Injury Info Injury Type Medical Treatment Provided Status Body Part Affected Name of the Employee on the Scene Environment Info Weather Information if applicable Law Enforcement General Info Apprehended Dat
67. is useful for short term trend spotting for example to determine whether factors such as weather holidays or sales promotions have any effect on the conversion rate trends in specific stores or Regions Business Aff Search Date 10 01 2012 few Report affic gt Weekly ChartAnalysis Y View Sites Enable Ranking Asheville Columbia O Burlington Week Week Week Week 1 09 30 12 10 06 12 210 07 12 10 13 12 3 10 14 12 10 20 12 410 21112 10 27 112 fem to Measure Trafficin 7 South East 2 Region Name Site 09 3041 2 1 0 06 12 p10 07112 104312 10114112 10 20412 10 21 2 10 27112 South East 1 Asheville Columbia Burlington Customer Traffic WTD Week to Date Week to Date WTD Customer Traffic report will display a graph representation of the customer traffic In Entering and Qut Exiting for each day of a current fiscal week The start of a fiscal week is determined by the company s Fiscal Calendar 0 CMS Web Manual Selected sites and the Region s they belong to are color coded for easy identification on the chart If the sites from more than one Region are selected for the report the graph report will be generated for Regions and not individual sites Check off the View Sites check box to display the graph for each individual site To run the Customer Traffic WTD report 1 00 Start by selecting the Search Date for the report Yesterday s date is selected by def
68. le ES Midwest Johnson City 454 99 98 897Gb EPOC Test Stores eS aes 99 97 897Gb PS Region Duluth MN 328 99 98 897Gh Es South 1 Fayetteville 324 99 96 897Gb Multi Level Sorting To create a multi level sorted list 1 Sort the first parameter column in ascending or descending order Site ID iy Tot Asheville 2 Position your cursor next to the header of the second column you would like to sort by The sort indicator number will change to 2 Click on it once to sort in ascending order click again to sort in descending order 1 a Total days of recor 2 93 3 Position your cursor next to the header of the third column you would like to sort by The sort indicator number will change to 3 Click on it once to sort in ascending order click again to sort in descending order Recycled recording a 99 98 4 Position your cursor next to the header of the fourth column you would like to sort by The sort indicator number will change to 4 Click on it once to sort in ascending order click again to sort in descending order ling 3a Total HDD Available 34 oooGh a Example You need to sort all sites by the number of Total days of recording from lowest to highest ascending order and then sort the sites with the same number of Total days of recording in alphabetical order To complete 1 Click on the Total days of recording column header name The list will be sorted in the ascending order by the
69. llet Ax 2VR 12 07 201211 25 00 Weekly Inventory Days IGinvision 755 12 07 2012 11 23 00 Daily Cleaners Arrive Analog Front Door 12 07 2012 02 00 00 Monthly Mondays at 5 30pm Analog Drive way 12 03 201217 30 00 Weekly Adding a New Site Audit To add a new site audit follow these instructions 1 Click Add in the Site Audit control panel Site Audit Channels Alerts Edt X Delete W Refresh Siteddar END 2 New Site Audit window will be displayed Fill out the form with site audit details a Enter Session Name This is the descriptive custom name for the site audit session You may include any relevant information in the title to help you identity the contents of the audit You may want to include the site name audit date or recurrence frequency audit time namels of the video channel s included in the site audit etc b Configure the Site Audit Date Click the calendar icon to configure the site audit session start and end Date By default the site audit session is maked as Active you may choose to deactivate the session by un checking Active checkbox T The maximum session length is 3 months a Check off one or more site audit Recipients An email notification of the site audit results will be sent to the recipient s email address For instructions on how to add edit recipient s email address or add additional users recipients see User Administration under Configurations 24 Sites
70. lysis View Sites check box If the sites from more than one Region are selected for the report in some cases the graph report will be generated for Regions and not individual sites See example graph for the same report below Check off the View Sites check box to display the graph for each individual site CMS Web Manual Business Analytic gt Conversion Rate gt Hourly report View Sites check box unchecked Business Analytic gt Conversion rate gt Hourly ne Ranking Region South East 1 Region South East 2 06 00 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 47 00 18 00 19 00 20 00 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 21 00 Grid Data Region Name Site 06 00 07 00 07 00 08 00 08 00 09 00 Trans Traffic Trans Traffic Trans Traffic South East 1 Asheville 0 Columbia 0 South East 2 0 Burlington 0 115 15 13 38 27 4 15 38 46 10 22 53 27 4 15 56 05050 mw amp oo O ao A z H Y Aa ww A a e aa Chart Data y hartAnalysis L View Sites Business Analytic gt Conversion Rate gt Hourly report View Sites check box checked Business Analytic gt Conversion rate gt Hourly Chart Data Y Asheville Columbia O Burlington 06 00 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 07 00 03 00 09 00 10 00 11 00 12 0
71. m 3 people have visited the Register distribution area On average each customer spent 130 seconds 2 minutes 10 seconds in the Register area Similar information is available for every hour of the February 2 2013 19 CMS Web Manual earch Date 02 02 2013 5 E Repon ee mr ar ar ir Ll 06 00 07 00 07 00 03 00 Grid Data 80 08 00 09 00 13 00 14 00 11 00 12 00 09 00 10 00 10 00 11 00 12 00 13 00 People Time s People Time s Eil Service 1 15 14 25 M Register 0 0 0 0 Eal Cleaning 0 0 0 0 EA Treadsmart 0 0 0 0 aI Sound 0 0 0 0 14 00 15 00 ChartAnalysis Y View Sites _ Enable Ranking C Show people Service DO Register Cleaning Treadsmart Sound Mia Ur 13 00 19 00 17 00 13 00 16 00 17 00 15 00 16 00 19 00 20 00 20 00 21 00 soi Time s pee Tas Pop Teis eos Timat People Time s People Time s People Time s People Time s 1 4 8 3 11 5 24 13 54 3 130 5 194 1 36 43 31 0 0 0 0 0 6 69 0 0 0 0 0 0 0 0 0 0 0 0 REBAR 19 s REBAR Retail Exception Based Analytic Reporting is the next evolution in POS data mining In addition to parsing and analyzing POS transactional information from multiple sites into meaningful reports it allows correlated analytics data from the camera Itself to be mapped with the pre defined video analytic events Reports such as refunds witho
72. m all available sites as well as video recording statistics for all sites The left hand column shows the tree view of all DVR Servers connected to the CMS Server The CMS Server is the root of the tree the individual sites can be grouped into folders which represent Regions or other custom defined groups of sites For instructions on how to re name Regions site groups or to re arrange the sites within the Regions groups see Configurations section FE En All DVR Summary 304 Alert Severity Urgent 130 A Caution 315 DVR Servers 304 Total of DVR sites DVR Site Search CMS Server or Company Name J Refresh Live View ap Midwest Company s POC Test Stores Alerts Dashboard Regions al ESRegion1 lp South 1 a m Cutler Ridge Y Jacksonwille Individual Sites it z e wey Miami m Ocala E Orlando DVR Site Icons The sites icons will let you know at a glance whether the remote DVR site is online or offline DVR Online Store 735 DVR sends information to the CMS Server every 2 3 minutes DVR Offline Store 747 DVR is not sending any information to CMS Server The offline status lt Store747 could mean that the DVR has been shut down or removed stolen DVR is experiencing NIC We issues DVR has lost the Internet connection DVR HASP has expired etc DVR Online CMS Express Store 748 DVR sends information to the CMS Server every 12 af Store 757 hours CMS E
73. matic view mirroring the physical layout of a store and the concentration of foot traffic BAM BAM provides valuable marketing data that Is simple in design and user friendly Using historical data retailers and business owners are able to track complex processes within their establishments such as the number of customers CMS Web Manual entering the store time spent in a defined area POS data and weather statistics in correlation to the number of customers BAM delivers predictable marketing and operation information The main strategy of BAM is the uniqueness of the marketing data it can provide Understanding the data and incorporating it towards a universal marketing purpose is its most valuable feature Providing customers with statistical data in direct correlation to a specific industry is the core product Stores which rely only on traditional retail technology entrance monitoring and point of sale systems can track just two of these metrics how many people entered how many transaction were performed That information is useful but it is also very thin it doesn t allow for analysis of customer behavior If a person walks out without making a purchase for example is it because he could not find a salesperson to assist him BAM is business intelligence software that parses and analyses the output of existing store video systems and delivers the results in meaningful and easy to understand charts and graphs Managers and owners can
74. n Rate hourly report was generated for October 1 2012 The graph inside the Chart Data shows the Customer Traffic data for each selected Site Region during each day of a 4 week period fiscal month starting with the week of October 1 2012 Overall from looking at the report below it is notable that all three stores experienced an overall upward trend in customer traffic over the 4 week period However while Burlington location saw a gradual increase in traffic with several pronounced peaks Asheville and Columbia locations had several very pronounced dips in visitors over the same period From the chart it can be seen that the Columbia s customer traffic experienced two very pronounced dips on October 7 and then again on October 14 and another smaller dip on October 21st Notably all those days were Sundays Asheville location saw Its most significant drop in customer traffic on October 14th and Burlington s lowest number of customers fell on October 9 Let s look at the grid data below the chart data On October 3 2012 457 people visited Asheville location 449 people visited Columbia location and 343 people visited the Burlington location Similar information is available for every day of a 4 week period Such information is useful for short term trend spotting for example to determine whether factors such as weather holidays or sales promotions have any effect on the conversion rate trends in specific stores or Regions 90 CMS Web
75. n strategy of BAM is the uniqueness of the marketing data it can provide Understanding the data and incorporating It towards a universal marketing purpose Is Its most valuable feature Report Exporting Each BAM report can be exported into an xls xlsx Excel or pdf formats Note that the report data in Excel format is saved as an image and cannot be edited To export the report data click on Excel of PDF icon located in the upper right corner of the report window ma iggedinas ihostnt gt Help e Region Midwest Week 37 gt Date Store Goal In the CMS Web export report data window click Save Select the destination on your local PC and save the exported report CMS Web export report data Dashboard Dashboard shows the key performance indicators at a glance for the entire corporation selected region group of sites or an individual site It also gives a quick view of Dollars per Opportunity and Conversion values by Forecast Actual Week to Date and Period to Date in relation to the Store Goal 30 CMS Web Manual Dollars per Opportunity DPO This performance indicator is calculated as Sales Opportunities traffic Conversion This performance indicator is calculated as Transactions Opportunities traffic Forecast Historical values are used to calculate the Forecast value Actual Factual values are displayed for Dollars per Opportunity and Conversion rate achieved during the
76. n the BAM Reports tree list in the bottom left corner 4 The report will be automatically generated in the right pane 5 To switch from Traffic In to Traffic Out make the selection in the drop down menu under the graph highlighted in the image below The graph will be updated automatically 09 CMS Web Manual Interpreting the report The graph inside the Chart Data shows the Customer Traffic data for each selected Site for each day of a current fiscal period From the chart it can be seen that the Burlington location follows a weekly trend where the Customer Traffic numbers go up every Saturday October 6 October 13 October 20 and October 27 Columbia Store on the other hand experienced Customer Traffic dips most every Sunday October 7 October 14 and October 21 Asheville location appears to follow a less predictable trend which several Customer Traffic dips and increases each week Let s look at the grid data below the chart data On October 4 2012 542 people visited Asheville location 452 people visited Columbia location and 337 people visited Burlington location Similar information is available for every day in the current fiscal period Such information is useful for short term trend spotting for example to determine whether factors such as weather holidays sales promotions have any effect on the conversion rate trends in specitic stores or Regions Business Anal affic gt PTD Search Date 10 27 2012 ee Repor
77. ndicators such as DPO ATV e Transactions This is factual number of POS Transactions taken from either PACDM database or from the customer s POS database This number is used to calculate other key performance indicators such as ATV and Conversion e Average Transaction Value ATV ATV is calculated as Sales Transactions e Opportunities traffic This is a factual number of customers entering the store as calculated by VisionCount Door Count feature on the SRX Pro Server DVMS side This number is used to calculate other key performance indicators such as DPO and Unconverted Potential Dollars e Unconverted Potential Dollars This indicator is calculated as Opportunities traffic Transactions ATV 3 CMS Web Manual If the individual sites selected for the Dashboard report all belong to the same Region the Conversion and DPO rate will be calculated by Store If more than one Region are selected Conversion and DPO rate will be calculated by Region Red yellow and green highlights reflect the store s or Region s performance in relation to set store goals Store goals are set up as a range of minimum and maximum values for one ore more of the daily key performance indicators Conversion rate Sale Opportunity Transaction DPO ATV If the actual value is less than the store goal s minimum value it is highlighted red on the dashboard graph If the actual value is between minimum and maximum values it is highli
78. ning 0 0 0 0 0 0 0 0 0 0 6 69 11 Equina mM Treadsmart 0 0 0 0 0 0 0 0 0 0 0 0 2 Eil Sound 0 0 0 0 0 0 0 0 0 0 0 0 7 Show people check box Dwell Time graph report can alternatively display The number of customers that have visited the defined area during the selected time frame The average number of seconds those customers spent in the defined area during the selected time frame To switch between the two graphs use the Show people checkbox ChartAnalysis W View Sites _ Enable Ranking Show people Service Register O Cleaning O Treadsmart o Sound Dwell Time Hourly Hourly Dwell Time report will display a graph representation of the number of customers that visited each pre defined traffic distribution area and an average number of seconds those customers spent in those areas for each hour of the selected Search Date 18 BAM Reports The report will only include the hours that have transaction data present Traffic distribution areas are color coded for easy identification on the chart By default the graph will display the average number of seconds the customers spent in each pre defined traffic distribution area Check off the Show People check box to display the graph representation of the number of customers that visited each pre defined traffic distribution area To run the Dwell Time Hourly report 1 Start by selecting the Search Date for the report Yesterday
79. nsaction ID Transaction Number Transaction Date Transaction Time Register Number Employee ID Amount Location Location Name e Interruption Info Interruption Type Business Closed Y N Start Date Time End Date Time Contacted By Responded By False Alarm Y N 4 To add Video Snapshot to the Incident click the Add Video button in the bottom right hand corner Select one or more Video Channels select the Date Choose between Video and Snapshot select Start Time For Video clip configure the number of minutes To preview the saved video clip click the arrow icon A separate window will be displayed and the video will start playing automatically Video control buttons are available to navigate through saved video clip 6 Click Save when finished Add Video or Snapshot x sieht ih mii SRX Pro Web 6 101 xi VideatSnapshots Date 03 18 2013 e Video Snapshot Start Time 14 05 Duration minute s C Channel 10 C Channel 11 C Channel 12 C Channel 13 C Channel 14 C Channel 15 C Channel 16 C Channel 17 AAA save Cancel 7 When finished adding the information to the new Incident click the Save icon le 00 CMS Web Manual Searching for an Incident To look for a particular incident open the Incident Reports tab A range of filters is available to narrow down the case search e Date Range e Case Number e First Last Name e Incident Type Customer Accident Employee Accident
80. number of total days of video recording on the DVR site where the sites with the least number of days of video recording will appear at the top of the list Sites Notice that Madison WI and Garland sites have the exact same number of total days of recording 15 NOTE Cutler Ridge site is display in red because Its current video storage retention length is less than 90 days due to the current video recording settings or due to the size of Its video storage drive Site ID Total days of recor a Cutler Ridge 6 Madison Vw 15 Garland 15 2 Now position your cursor next to the Site ID column header name The sort indicator will change to the number 2 Click the sort indicator Site ID gt a Total days of recor La Cutler Ridge 6 Madison vv 15 Garland 15 3 The list is now sorted by the number of Total days of recording AND the entries with the same number of days of recording are sorted alphabetically Notice that Madison WI and Garland sites have switched places in the list to comply with the alphabetical secondary level sort Site ID 2 a Total days of recor 14 Cutler Ridge 6 Garland 15 Madison vv 15 Regions Site Groups Click on the Region name in the tree list to display the list of all individual sites that belong to this Region Group to the right All DVR Summary list has three columns Site ID MAC Address Status e Site ID is the Site Name of the individual DVR site For instructions on how t
81. o re name individual sites see Configurations section e MAC Address column shows DVR s unique MAC Address e Status column shows the current DVR status For instructions on how to re arrange the column position see Column Position Swap section You may sort the sites alphabetically by Site ID or by MAC Address or Status For instructions on Sorting and Multi Level sorting please see corresponding manual sections CMS Web Manual DVR Servers 304 All DVR Summary 13 jes Site o MACAddress Status E Blaine 00 1B 21 6F 3D 7F Offline_Schedule_Express GS Midwee E Burnsville 00 1B 21 81 C7 F9 Ofline_Schedule_Express Duluth MN 00 1B 21 6F 40 BB Ofline_Schedule_Express HE POC Test Stores am a Fargo E0 69 95 99 21 C5 Offline _Schedule_Express ESRegion1 E Forest Lake 70 71 BC 8F AC CD Offine_Schedule_Express aE South 1 F Madison Wi 00 1E 67 31 01 9A Offline_Schedule_Express aE South 2 E Minnetonka 00 1C C0 95 10 9A Offline_Express ES South East 2 EF Rochester 00 1B 21 59 62 34 Ofline_Schedule_Express aE South West 1 ef Rogers 70 71 BC 77 03 3D Offline_Schedule_Express aB South West2 a Sioux Falls 70 71 BC 77 1A 80 Offline _Schedule_Express a St Cloud E0 69 95 99 1F CB Offline_Schedule_Express E Woodbury 00 1 B 21 2F F6 9D Offline _Schedule_Express Individual Sites Each Region Group contains a list of assigned individual sites For instructions on how to add a new site to the Region or to move the site to another R
82. oom CS ser sui passwort marca Login Forgot your password CMSWeb Version 3 0 0 20121228 Copyright 201 2 3International Inc All Rights Reserved 4 Once successfully logged in the following 6 tabs are available in the administrator mode Sites BAM Reports REBAR Incident Reports CMS Configurations 72 cms web Windows Internet Explorer rr 164 F E https finost iSinternational com flex default aspx cb 3 0 Y FITO x Sen oj File Edit View Favorites Tools Help x samt El er a x ap Pagey Safety Toos Ug Favorites cms Web A E a E p TO 7 Coan Account s 7 r Al onnedinac admin Salte El Incident Reports E q CMS Web Manual Changing Password Once logged in the password may be changed for the current account Additional accounts can be created under User Administration in Configurations To change your password click Edit Account at the top of the CMS Web interface Edit Account Master user name cannot be changed and is hard coded into the CMS Server CMSWeb My Account Settings User MName Old Password New Password Comfirm Password OK Cancel In the CMSWeb My Account Settings window 1 Type in your Old Password 2 Type in your New Password 3 Confirm your New Password 4 Click OK to save your new password or click Cancel to close without saving Sites Sites tab offers a look at the alerts fro
83. or Count feature This report can be populated Hourly Daily Weekly Week To Date WTD Period to Date PTD and Year To Date YTD This report can be generated for the entire Company one or more Regions OR one or more individual sites 02 BAM Reports T VisionCount must be configured on the DVR site by a trained technician in order to be able to collect accurate and valuable traffic information ml sites E bamRepons A A E E OO E Sites Y Business A mer Traffic gt Hourly HL 9 Midwest pr e ml Ey POC Test Stores BL Ey South 1 ChartAnalysis mL B South East 1 Y View Sites Enable Ranking E gt South East 2 uy Y Burlington PT Cary a Asheville t C Colfax M A N Re Columbia BAM Reports A Burlington gt C General v Business Analytic Xs gt 9 Score Card aA gt O COR gi 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 Customer Traffic 03 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 21 00 Haury Grid Data Daily l Item to Measure y L Weekly Cy WTD Region Name Site 07 00 08 00 08 00 09 00 09 00 10 00 10 00 11 00 11 00 12 00 12 00 13 00 2 MTD South East1 z Asheville 68 YTD Columbia gt Average Sales by hour South East 2 gt Average Customers by h Bu
84. ort will display a map representation of the number of customers entering a pre defined area during the current fiscal year The start of a fiscal year is determined by the company s Fiscal Calendar To run the Distribution YTD report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon LE En to select a different date 2 Select the Site Store in the Sites tree list 16 BAM Reports 3 select Traffic Analysis gt Distribution gt YTD report in the BAM Reports tree list in the bottom left corner 4 The Site Map with the traffic hot spots will be displayed in the right pane The traffic distribution areas are listed below the map along with the Traffic numbers for the selected fiscal year The distribution areas are listed from least to most visited Traffic Anale aT D earch Date 02 11 2013 Q 90 Map Transparency O 50 Actual Sze Upload Image Save Map Delete Area clear reload _ 0 464 O 485 928 EJ 929 1 392 a 1 393 1 856 E 1 857 2 320 Gy 2 321 2 784 MN 2 785 3 248 MMB 3 209 3 712 MME 3 713 4 176 MB 4 177 4 640 a Area Traffic A Hi Cleaning 547 Sound 567 Treadsmart 708 R Serice 1 437 Register 4177 Dwell Time Dwell Time This report calculates how many customers have visited a pre defined area and many seconds on average those customers spent in that area during the selected t
85. p 3 Place the hot spot onto the Step 1 Select the hot spot map Map 14 BAM Reports Cleaning Cleaning Cleaning 93 Cleaning 93 Sound 191 A Sound 191 Sound 191 Treadsmart 221 Treadsmart 221 Treadsmart 221 Serice 494 Serice 484 Senice 494 Register 1 379 Register 1 379 Register 1 379 Distribution WTD Week to Date WTD Distribution report will display a map representation of the number of customers entering a pre defined area during the current fiscal week The start of a fiscal week is determined by the company s Fiscal Calendar To run the Distribution WTD report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon E to select a different date 2 Select the Site Store in the Sites tree list 3 Select Traffic Analysis gt Distribution gt WTD report in the BAM Reports tree list in the bottom left corner 4 The Site Map with the traffic hot spots will be displayed in the right pane The traffic distribution areas are listed below the map along with the Traffic numbers for the selected fiscal week The distribution areas are listed from least to most visited WTD O 0 112 s O 113 224 LJ 225 336 EJ 337 448 277 EJ 9 560 i 561 672 R ij 673 784 Mi 785 396 MM 297 1 008 MMB 1 009 1 120 1 008 it as Area Traffic a Sound 142 Treadsmart 157 Service 277
86. rated for October 1 2012 The graph inside the Chart Data shows the Customer Traffic data for each selected Site Region during specific hours on that day From the chart it can be seen that the Asheville s customer traffic peaked between 10 00am and 11 00am and then again between 12 00nn and 1 00PM Columbia s highest customer traffic occurred between 2 00pm and 3 00pm and the Burlington customer traffic peaked between 3 00pm and 4 00pm Let s look at the grid data below the chart data Between 10 00am and 11 00am 68 people visited Asheville location 52 people visited Columbia location and 26 people visited the Burlington location Similar information is available for every hour of the October 1 2012 Such information can be helpful to the staffing managers who can help reduce the waiting times and improve conversion rates during the peak hours by scheduling more cashiers customer service representatives on the floor Business ner Traffic gt Hourly r earch Date 10 01 2012 FS iew Report pe Chart Data S7 ChartAnalysis Y View Sites Enable Ranking Asheville AZA Ea A S 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 13 00 19 00 20 00 21 00 Grid Data Y fern to Measure Traffic n_ gt 10 00 11 00 11 00 12 00 12 00 13 00 South East 1 49 53 59 Asheville 2 24 31 68 66 68
87. rchased from Columbia location during that week and 1562 people on average bought something in other stores in the South East 1 Region on Week 1 Based on these numbers the Conversion rate for Asheville was calculated as 48 for Columbia 51 and the average Conversion Rate for South East 1 Region was calculated as 52 Similar information is available for each week in the current fiscal month Such information is useful for determining whether there are sharp changes in the average conversion rate on week to week basis and to ensure that the average conversion rate remains at the company mandated level for selected Sites or Regions 4 CMS Web Manual te gt Weekly Business Ana Enable Ranking Region South East 1 Asheville Columbia Week Week Week Week 1 09 30 12 10 06 12 2 10 07 12 10 13 12 3 10 14 112 10 20 12 410 21112 10 27 12 Grid Data Region Name Site 09 3011 2 10 061 2 10 0711 2 10 13 12 10141 2 10 201 2 Conv Trans Traffic Conv Trans Traffic Conv Trans Traffic Conv South East 1 1 562 1 671 Asheville 1 793 1 792 Columbia 1 544 1 543 Conversion Rate WTD Week to Date Week to Date WTD Conversion Rate report will display a graph representation of each selected site s conversion rate for each day of a current fiscal week The start of a fiscal week is determined by the company s Fiscal Calendar Selected sites are color coded for easy identification on the chart T Select a s
88. red bars represent video recording SRX Pro Web win 7 Calendar Window 18 00 21 00 PYM Monitor Register 1 2 h 27 28 29 Register 1 POS ai i 3 5 Managers Ofc CANADA AD SERRE ERS CERES SAS 10 11 12 EEE A O PTD A O O HEU 17 18 19 EL Y ASA senee LIL SSCDEESEESY RESSSESESENS PESSTSSSSESS SSESTESSSELS 24 25 26 i LEER EHEHEHEH LLLLLJ LLLLLES LI 1 2 3 Channel Selection Timeline Buttons 32 Sites To search recorded video follow these instructions 1 Select the video recording date in the Calendar window Days that have video recording are highlighted in red 2 Select the video channels that you would like to be displayed on the screen in the list on the left hand side You may click Select All to display all channels or pick any number of channels to display Scroll down to see video channels past Channel O 3 Click on the timeline to pick the playback start time You can right click on the timeline and select Zoom In to see the timeline up close 4 Use the buttons in the Playback Panel Play Rewind Stop to playback your video recording 33 BAM Reports BAM provides valuable marketing data that is simple in design and user friendly Using historical data retailers and business owners are able to track complex processes within their establishments such as the number of customers entering the store time spent in a defined area most visited areas of the store and POS data The mai
89. rlington gt C Sensor reports Customer Traffic Hourly Hourly Customer Traffic report will display a graph representation of the customer traffic Traffic In Entering and Traffic Out Exiting for each hour of the selected Search Date for each selected site or Region The report will only include the hours that have customer traffic data present Selected sites and the Region s they belong to are color coded for easy identification on the chart If the sites from more than one Region are selected for the report the graph report will be generated for Regions and not individual sites Check off the View Sites check box to display the graph for each individual site To run the Customer Traffic Hourly report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon 3 to select a different date 2 Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list 3 Select Business Analytic gt Customer Traffic gt Hourly report in the BAM Reports tree list in the bottom left corner 4 The report will be automatically generated in the right pane 5 To switch from Traffic In to Traffic Out make the selection in the drop down menu under the graph highlighted in the image below The graph will be updated automatically 03 CMS Web Manual Interpreting the report gt This Conversion Rate hourly report was gene
90. rt of a fiscal year is determined by the company s Fiscal Calendar the end of the fiscal year is set to the Search Date Selected sites are color coded for easy Identification on the chart If the sites from more than one Region are selected for the report the graph report will be generated for T Regions and not individual sites Check off the View Sites check box to display the graph for each individual site Select a single Site to see Traffic and Transactions represented as separate graphs in the Chart Data area To run the Conversion Rate YTD report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon LE Ex to select a different date Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list Select Business Analytic gt Conversion rate gt YTD report in the BAM Reports tree list in the bottom left corner 4 The report will be automatically generated in the right pane The grid data for each selected Site and or Region includes Conversion rate Number of Transactions and Number of customers entering the store Traffic for each fiscal period of a current fiscal year The start of a fiscal year is determined by the company s Fiscal Calendar T CMS Web Manual Interpreting the report a The graph inside the Chart Data shows the Conversion Rate for each selected Site for each period of a current fiscal year From t
91. s date is selected by default Click the calendar icon to select a different date Select the Site Store in the Sites tree list Select Traffic Analysis gt Dwell Time gt Hourly report in the BAM Reports tree list in the bottom left corner The report will be automatically generated in the right pane The grid data for each traffic distribution area includes number of People that visited it and the average Time in seconds that those people stayed in that traffic distribution area This data is displayed for each hour of the selected Search Date Check or uncheck the check boxes next to the name of the traffic distribution area to control whether or not it is displayed on the graph Interpreting the report This Dwell Time hourly report was generated for February 2 2013 The graph inside the Chart Data shows the amount of time on average the customers spent in a specific store area during specific hours that day To quickly switch to the Traffic report check off Show people check mark From the chart it is obvious that the waiting times at the Register peaked between 9 00am and 10 00am and the waiting times at the Service counter were highest between 5 00pm and 6 00pm Such information can be helpful to the staffing managers who can help reduce the waiting times during the peak hours by scheduling more cashiers customer service representatives on the floor Let s look at the grid data below the chart data Between 8 00am and 9 00a
92. s that are then e mailed to selected e mail recipients once or on schedule Double click any existing report to edit It E 2 CMS i CMS New go o K Dalate v Refresh CMSWEB Conversion rate above 100 Day s 03 19 2013 10 00 00 03 18 2013 10 00 00 CMSVVEB POS data missing Day s 03 19 2013 10 00 00 03 18 2013 10 00 00 CMSWEB Door count 0 Day s 03 19 2013 10 00 00 03 18 2013 10 00 00 Warning Alerts Day s 03 19 2013 06 30 00 03 18 2013 06 30 00 Caution Alerts Day s 03 19 2013 07 00 00 03 18 2013 07 00 00 DYR is off line on host Day s 03 19 2013 05 30 00 03 18 2013 05 30 00 Creating a new CMS Report To create a new CMS Report follow these instructions 1 Click the New button to add a create a e mail report 2 In General tab enter the CMS report unique name 3 In Filters tab configure the particulars for the report Click New to add additional filters See the list of CMS alerts that can be used to create CMS reports New E A LLL _ _ _ _ _ __ __ QEU E g m O fee E Vou aten w equais v DVR System Started a men elewa Trfowruserasies JA men equa JovRuserRemoes JA wen equate setup Configuration Changes a at Tf equass eoms HaSP Founa 0 CMS Web Manual 4 n Sorts tab decide on how the data in your e mail report will be sorted 5 In Emailing tab Enter the Email Subject name select the e mail recipients for the new CMS report and configure the Em
93. t os Tite 10 01 12 10 02 12 10 03 12 10 06 12 Asheville 504 557 586 457 542 588 504 Columbia 324 494 441 449 452 442 428 Burlington 380 397 382 343 337 421 473 ChartAnalysis Ja Asheville B Columbia O Burlington Customer Traffic YTD Year to Date Year to Date YTD Customer Traffic report will display a graph representation of the customer traffic In Entering and Qut Exiting for each fiscal period of a current fiscal year The start of a fiscal year is determined by the company s Fiscal Calendar the end of the fiscal year is set to the Search Date Selected sites and the Region s they belong to are color coded for easy identification on the chart 60 BAM Reports If the sites from more than one Region are selected for the report the graph report will be generated for Regions and not individual sites Check off the View Sites check box to display the graph for each individual site To run the Customer Traffic YTD report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon 3 to select a different date 2 Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list 3 Select Business Analytic gt Customer Traffic gt YTD report in the BAM Reports tree list in the bottom left corner 4 The report will be automatically generated in the right pane 5 To switch from Traffic In to
94. t to the Search Date Selected sites and the Region s they belong to are color coded for easy identification on the chart If the sites from more than one Region are selected for the report the graph report will be generated for Regions and not individual sites Check off the View Sites check box to display the graph for each individual site To run the Average Sales by Hour YTD report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon E to select a different date 2 Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list 3 Select Business Analytic gt Average Sales by Hour gt YTD report in the BAM Reports tree list in the bottom left corner 4 The report will be automatically generated in the right pane 66 BAM Reports ales by hour gt YTD Report ChartAnalysis WI View Sites Enable Ranking O Asheville Columbia O Burlington ee en eee 0 07 00 08 00 08 00 09 00 09 00 10 00 10 00 11 00 11 00 12 00 12 00 13 00 13 00 14 00 14 00 15 00 15 00 16 00 16 00 17 00 17 00 13 00 18 00 19 00 19 00 20 00 20 00 21 00 ltem to Measure Average v i DVRHour e 07 00 08 00 08 00 09 00 09 00 10 00 10 00 11 00 11 00 12 00 12 00 13 00 13 00 14 00 14 00 15 00 15 00 South East 1 507 88 944 32 1 822 23 2 344 22 2 385 94
95. tate customer centricity e Understand customer behavior at a micro level Implementing BAM BAM works with existing analog or IP cameras maximizing the investment stores have made in these systems The cameras are linked to a computer server which stores the output in a digital format and makes it accessible to any authorized user located anywhere This means managers and owners can monitor performance from the retail floor or from a hotel room while travelling on business Introduction to CMS Feature Highlights e Traffic management Measure foot traffic for your entire store as well as for specific areas such as entrances alsles and end caps e Conversion rates Combine foot traffic and POS data to determine conversion rates for your entire store e Stand dwell data Get real data on what grabs your customers attention enough for them to dwell in a specific area of your store Measure the number of people who stopped to browse a certain item or area and as well as the average dwell time e Reports Create reports customized for your specific job function e Store data aggregation Aggregate data from several BAM installations across your store chain into a single regional or national location e ata mining amp analytics Powerful data mining and analytics tools help you uncover hidden trends from your store data enabling you to make better more insightful decisions e Point Of Sale integration Seamlessly integrate with a wide
96. the entire Company one or more Regions OR one or more individual sites in the Sites tree list 62 BAM Reports 3 Select Business Analytic gt Average Sales by Hour gt Hourly report in the BAM Reports tree list in the bottom left corner 4 The report will be automatically generated in the right pane eee i ales by hour gt Hourly Search Date 10 26 2012 fe Report ChartAnalysis W View Sites _ Enable Ranking Asheville Columbia O Burlington 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 13 00 19 00 20 00 ltem to Measure Average v DVRHour 07 00 08 00 08 00 09 00 09 00 10 00 10 00 11 00 11 00 12 00 12 00 13 00 13 00 14 00 14 00 15 00 15 00 16 00 16 00 335 77 797 38 1 441 87 1 314 17 2 883 88 1 850 13 2 496 38 2 168 75 1 667 06 0 00 1 562 80 3 341 17 1 117 78 1 311 82 2 302 51 3 502 04 2 549 58 2 237 82 274 86 630 15 133 49 926 81 2 432 12 2 036 17 2 411 69 1 502 35 1 817 91 155 56 3 002 75 3 642 93 4 466 09 5 816 07 7 254 81 8 911 46 6 788 94 4 559 37 0 00 360 46 1 009 33 894 36 1 721 01 1 160 17 2 736 09 710 91 1 174 90 Average Sales by hour Daily Daily Average Sales by Hour report will display a graph representation of the hourly average sales for a 4 week period fiscal month starting with the week of the selected Search Date The st
97. the hourly average number of Transactions on the selected Search Date for each selected site or Region 6 CMS Web Manual The report will only include the hours that have customer traffic data present Selected sites and the Region s they belong to are color coded for easy identification on the chart T If the sites from more than one Region are selected for the report the graph report will be generated for Regions and not individual sites Check off the View Sites check box to display the graph for each individual site To run the Average Customers by hour Hourly report 1 Start by selecting the Search Date for the report Yesterday s date Is selected by default Click the calendar icon 3 to select a different date 2 Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list 3 Select Business Analytic gt Average Customers by hour gt Hourly report in the BAM Reports tree list in the bottom left corner 4 The report will be automatically generated in the right pane 5 To switch trom Traffic In to Traffic Out or Transactions make the selection in the drop down menu under the graph highlighted in the image below The graph will be updated automatically Business Analytic gt Average Customers by hour gt Hourly Search Date 10 01 2012 View Report a ChartAnalysis I View Sites Enable Ranking Asheville Columbia O Burlington 06 00 07 00 08 00 09 00
98. the security professionals It resides on a PC Server and utilizes SOL Server and Window Server 2008 technologies to provide the user with the critical data about their DVR NVR Servers over the Internet via major Internet browsers such as Internet Explorer and Mozilla CMS software interacts with 13 s SRX Pro VideoLogix and PACDM applications to collect data such as health status of the DVMS foot traffic transaction data etc PACDM POS ATM Card Access Data Manager is the integration between the POS and the SRX Pro Server software VideoLogix is the video analytics module of the SRX Pro software CMS software consists of five main modules Sites Business Activity Monitor BAM Retail Exception Base Analytic Reporting REBAR CMS Reports and Configurations CMS offers analog megapixel amp IP camera support Seamlessly connect to the analog megapixel and IP cameras Also offered map view with foot traffic interactive map amp schematic view mirroring the physical layout of the store and the concentration of foot traffic Requirements and Limitations Supported Web Browsers e Microsoft Internet Explorer 6 0 and higher e Mozilla Firefox 1 5 and higher e Google Chrome e Opera 9 0 and higher Supported SRX Pro Server Software SRX Pro 1 6 or higher Sites e Analog megapixel amp IP camera support Seamless connection to the analog megapixel and IP cameras e Map view with foot traffic Interactive map amp sche
99. then use that data to make business decisions that will increase revenue and decrease cost Rich Data The BAM software works by analyzing the movement of individual pixels and masking out other elements of the images thereby identifying moving objects people A camera near the entrance can count the number of people entering and leaving while cameras In specific departments monitor traffic flow in those areas The system can also measure how long people spend in each area or whether they were approached by another person such as a salesperson This can be a critical factor for retail outlets If the average wait time is two minutes and sales are affected by that then changes can be made to improve that measure Many other measures such as time of day geographic location store promotions and even weather can be factored in But without rich data stores cannot even begin to assess these performance Issues Why BAM 13 International s Video Surveillance Solutions brings forth only the best in stable systems that go beyond your everyday business needs Our units are equipped to provide high quality video streams which can be conveniently viewed live and remotely for purposes of deterring vandalism theft prevention and to ensure customer and employee safety e Prevent shrinkage e Achieve consistent services amp sales e Encourages productivity among employees e Attain weekly monthly and yearly goals set out by corporation e Facili
100. tire Company one or more Regions OR one or more individual sites in the Sites tree list 3 Select Business Analytic gt Average Customers by hour gt Daily report in the BAM Reports tree list in the bottom left corner 4 The report will be automatically generated in the right pane 5 To switch from Traffic In to Traffic Out or Transactions make the selection in the drop down menu under the graph highlighted in the image below The graph will be updated automatically Business Z 5 YE stomers by hour gt Daily Chart Data Y ChartAnalysis A View Sites Enable Ranking D Asheville Columbia NS Y O Burlington HA 01 00 03 00 05 00 07 00 09 00 11 00 13 00 15 00 17 00 19 00 21 00 23 00 02 00 04 00 06 00 08 00 10 00 12 00 14 00 16 00 18 00 20 00 22 00 00 00 Grid Data item to Mi Average y DVRHour po 01 00 02 00 02 00 03 00 03 00 04 00 04 00 05 00 05 00 06 00 06 00 07 00 07 00 08 00 08 00 09 00 09 00 South East 1 0 0 0 0 0 0 2 18 Asheville 0 0 0 0 0 0 3 21 Columbia 0 0 0 0 0 0 3 23 South East 2 0 0 0 0 0 0 3 19 Burlington 0 0 0 0 0 0 2 20 CMS Web Manual Average Customers by hour WTD Week to Date Week to Date WTD Average Customers by hour report will display a graph representation of the hourly average number of customers Traffic In Entering and Traffic Out Exiting or the hourly average number of Transactions for the current fiscal week The start of a fiscal week is determin
101. uficient Disk Space for Backup 3 DVR Frame Rate Changed Store 316 2012 10 04 14 53 37 DVR Frame Rate Changed Store 383 2012 09 05 15 48 31 A Caution 315 Y Normal 7 Alert Categories Alert pi tegory Alert Type Urgent CMS Registration Expires Soon Urgent CMS Server HASP Limit Exceeded Urgent Conversion rate above 100 Urgent Door count 0 Urgent DVR HASP Expired Urgent DVR HASP Unplugged Urgent DVR is off line Urgent DVR Not recording Urgent DVR Partition Dropped Urgent DVR System shutdown Urgent DVR Video loss Urgent HASP Expired Urgent HASP Removed Urgent HASP Unplugged Urgent POS data missing Warning CMS Registration Expire Soon Warning DVR Storage setup changed Warning DVR Frame rate changed Warning DVR HDD format started Warning DVR HDD format completed Warning DVR Resolution changed Warning DVR time manually adjusted Warning Insufficient Disk Space for Backup Caution DVR System Started Caution DVR Server disconnect from CMS Server Caution DVR User added Caution DVR User removed Caution HASP Found c Caution Setup configuration changed c Caution Video recycling began Normal DVR Backup started Normal DVR Backup completed Sites CMS Web Manual Normal DVR Backup stopped Normal DVR Control activated Normal DVR Partition Added Normal DVR Sensor triggered Normal DVR User logged in Normal DVR User logged out Normal Other types To investigate a specific alert 1 Click on the alert
102. ut a customer can be identified and dealt with quickly REBAR comes with a number of canned reports for user convenience Returns Voids Cancels No Sales and Discounts To run one of the canned reports start by selecting the site s against for which the report will be generated Follow instructions below 1 In the Sites drop down menu select the site metric as configured by the customer lip Additional metric categories can be created under Site Administration in Contigurations 2 In the list below check off all the sites or groups of sites that will be included in the report 3 Select one of the canned reports Returns Voids Cancels No Sales or Discounts The report will be automatically generated In this example the Voids canned report has been applied to the Midwest region group of sites 4 Click the Detail button next to each individual instance to see detailed transaction report as well as get access to related video E CMS Web Management and Mon a Edit Account Logoff Loggedinas ihostn gt Help aa REBAR E Sites Regions Regions Regions Canned gt Voids a Bl ACME salad 1210412012 Ej 1210412012 Amount rro MA O mep Midwest 2 aL South 1 aL Es South 2 wL Ey South East 1 L E South East 2 eL Ey South West 1 BL Cy South West 2 REBAR wo Canned Returns Cancels No Sales JDiscounts 2 3 4 5 6 7 8 9 pet o St Cloud Rogers Rochester Rochester Rochest
103. w the same general pattern during the day there are times on October 18 2012 when the number of Transactions appears to drop while Traffic values remain high This trend can be observed between 12 00pm noon and 14 00 2 00pm on the graph Let s look at the Grid Data for further comparison Grid Data shows the number of customers entering the store Traffic number of Transactions and the resulting Conversion rate for each hour of October 18 2012 This information is displayed for the selected site Asheville as well as for the South East 1 Region that Asheville belongs to for comparison BAM Reports While the average Conversion rate for South East 1 Region is 59 at 12 00nn 1 00pm and 60 at 1 00pm 2 00pm at Asheville the conversion rate at those times is 42 and 45 respectively Once such disparity is identified the store manager can then look into the possible causes and attempt to remedy the situation by implementing changes such as staffing and scheduling changes for example Business Anabyti Chart Data YT W pad WA wa i N 06 00 07 00 08 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 07 00 03 00 09 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 13 00 19 00 20 00 21 00 Grid Data Vv Region Name Site 12 00 13 00 13 00 14 00 14 00 15 00 1 15 00 16 00 ETA Conv Trans Trafic Conv Trans Trafic Conv Trans Trafic Cony Trans South East 1 5
104. will be displayed Make sure Save File radio button is selected and click OK Depending on the type of Internet Browser you are using you may be able to select the location where the file is to be saved For example Mozilla Firefox will automatically download the file into the default Firefox Downloads location while Internet Explorer will allow you to choose the local directory first Opening SID37_CH14_20121022 095000_095100 fly i You have chosen to open ej 5ID37_CH14_20121022_ 095000_095100 flv which is a Flv File 2 3 MB from http cmstest i3international com What should Firefox do with this file eee corrr Cancel Channels Channels tab displays a list of all video Channels from the DVR site along with their Resolution and FPS settings and their current recording status Site Audit list displays the summary information for each video channel No Video channel number Name Video channel s custom name Resolution Video channel s recording resolution as configured on the DVR FPS Video channel s frame rate as configured on the DVR Status Video channel s current or last sent recording status Recording Not Recording Disabled If the remote DVR site runs CMS Express the data is sent to the CMS Server every 12 hours only which means the displayed recording Status of the video channel was current the last time the data was sent to CMS Server 2 CMS Web Manual la Jl COC TT CN Y 3 PTZ B
105. xpress service can be upgraded to CMS Regular service to send the information every 2 3 a Store 735 Store 748 CMS Web Manual minutes as opposed to every 12 hours DVR Offline CMS Express Store 757 DVR has not sent any information to CMS Server in more than 12 hours and is presumed to be offline The offline status could mean that the DVR has been shut down or removed stolen DVR is experiencing NIC issues DVR has lost the Internet connection DVR HASP has expired etc All DVR Alerts Click on the CMS Server or the Company name ACME in this example to see the summary of Alerts in the Alerts tab to the right All alerts are separated into four categories Urgent red Caution orange Warning black and Normal green Click on the alert category to view the summary list of alerts types Click on each individual group of similar alerts to see the list of individual alerts with the names of the individual site each alert belongs to Bl sites BAM Reports E REBAR El Incident Reports CMS 5 Configurations DVR Servers 304 All DVR Summary 304 ss E u RILALE f Loe et Stewame Tote Urgent 277 amp aE Central ute Partition dropped 1 ES Mid Atlantic ES North STC HE DVR HASP Expired 1 E Northeast DVR HASP Expired Store 316 2012 10 24 21 40 21 aE Region 1 JE DYR is offline 264 ES South Florida PR E CMSWEB POS data missing 11 ES Southeast 4 Warning 5 ES Southern California E ins
106. y identification on the chart Y To run the Average Customers by Hour YTD report 1 Start by selecting the Search Date for the report Yesterday s date is selected by default Click the calendar icon 3 to select a different date 2 Select the entire Company one or more Regions OR one or more individual sites in the Sites tree list 3 Select Business Analytic gt Average Sales by Customers gt YTD report in the BAM Reports tree list in the bottom left corner The report will be automatically generated in the right pane 5 To switch from Traffic In to Traffic Out or Transactions make the selection in the drop down menu under the graph highlighted in the image below The graph will be updated automatically If the sites from more than one Region are selected for the report the graph report will be generated for Regions and not individual sites Check off the View Sites check box to display the graph for each individual site Business i Je omers by hour gt YTD By Search Date 12 27 2012 GB Report Ba Chart Data SY ChartAnalysis Y View Sites Enable Ranking Asheville Columbia Burlington 03 00 05 00 07 00 09 00 17 00 19 00 04 00 06 00 08 00 10 00 18 00 20 00 Grid Data Y Item to S Average s DVRHour ae 01 00 02 00 02 00 03 00 03 00 04 00 04 00 05 00 05 00 06 00 06 00 07 00 07 00 08 00 08 00 09 00 09 00 South East 1 29 16 12 12 16 g 4 10 Asheville 2 0 0 1 2 1
107. y s Fiscal Calendar 90

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