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Optivity Telephony Manager Installation and Configuration

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1. Access privilege icons 177 Table 12 Legend for variables in the Event Log Message 245 Table 13 Hardware Machine Type for Meridian 1 hardware with CS 1000 Release 4 5 279 Table 14 Co residency support 280 Table 15 OTM capacity parameters 287 Table 16 web support on servers and workstations 294 Optivity Telephony Manager Installation and Configuration 16 Table 17 PC performance by application 296 Table 18 Network bandwidth usage per system 307 Table 19 OTM Port Usage 317 Table 20 Maximum configuration for an Meridian 1 PBX 81 network averaging 2000 lines per system 321 Table 21 Maximum configuration for a Meridian 1 PBX 11C Cabinet or CS 1000 network averaging 400 lines per system 321 553 3001 230 Standard 3 00 August 2005 17 Figures Figure 1 Software Installation Wizar
2. Maximum String length for ms Upstream Manager IP address Access Right Identification tab Maintenance Windows Maximum number of maintenance commands that can be run at the same time Maximum number of maintenance commands that can be executed at the same time in web Maintenance OTM web Maximum number of clients that can log on to the Administration page of the same OTM server at the same time OTM web Maximum number of clients that can log on to the web EndUser page of the same OTM server at the same time Maximum number of sessions that can be controlled by OTM web server 1 000 Maximum number of telephones that can be assigned to an end user Data Buffering and Access DBA 553 3001 230 Standard 3 00 August 2005 91 ak fk o o Appendix A OTM engineering guidelines 291 Table 15 OTM capacity parameters Part 5 of 5 Parameter Maximum Value Billing applications TBS CCCR CRS and GCAS Billing Enhanced TBS CCCR CRS and GCAS Maximum number of lines in a PBX for TBS Billing General and TBS Billing Enhanced TBS CCCR CRS and GCAS Maximum number of Consolidated Multi site Reports for TBS Billing General Maximum number of Consolidated Multi site Reports for TBS Billing 5 CCCR Enhanced TBS CCCR CRS and GCAS 2 500 000 5 000 000 4 000 000 2 500 000 3500 eo CCCR operates only within a single OTM server and can only be run on an OTMserver or standalone syste
3. During the installation process you must specify a folder for example C Nortel If you install in the root directory OTM uninstall attempts to delete everything on the drive 10 Specify a destination for common data files Specify the root directory for installing OTM Common Data files See Figure 11 on page 63 Use the default directory or browse to specify a different location Click Next to continue 553 3001 230 Standard 3 00 August 2005 Installing OTM server software 63 Figure 11 Destination for Common Data Files dialog box Destination for Common Data Files OTM will use the directory shown below for storing Common Data To use this directory press Next To choose another directory press Browse C ANortel Browse Destination Folder 11 Specify a destination for local data files Specify the root directory for installing OTM Local Data files See Figure 12 on page 64 Use the default directory or browse to specify a different location Click Next to continue Optivity Telephony Manager Installation and Configuration 64 Installing OTM server software Figure 12 Destination for Local Data Files dialog box Destination for Local Data Files 12 Specify installation options See Figure 13 on page 65 553 3001 230 Standard 3 00 August 2005 Installing OTM server software 65 Figure 13 Select Components Select Components OTM Select
4. 553 3001 230 Standard 3 00 August 2005 Integrating OTM with HP OpenView 239 HP OV NNM HP OV PC The following configuration procedures are performed while NNM is running Procedure 53 Installing OTM Alarm MIB 1 Select Options Load Unload MIBs SNMP See Figure 116 Figure 116 NNM Load Unload MIBs 22 134 177 222 Segmenti ptions Load Unload MIB 2 Click Load in the Load Unload MIBs dialog box See Figure 117 on page 240 Optivity Telephony Manager Installation and Configuration 240 Integrating OTM with HP OpenView Figure 117 Load Unload MIBs rfc1902 SNMPv2 SMI r c1903 SNMP 2 TC rfc1906 SNMPv2 T M trap mib Dira 3 Open the OtmOpenAlarms mib file See Figure 118 Figure 118 Load MIB E Norenetwos Z Ef eH 2 OtmOpendlarms omopen unec Cant 553 3001 230 Standard 3 00 August 2005 Integrating OTM with HP OpenView 241 The OTM alarm MIB definitions are now loaded into the NNM s MIB database End of Procedure Procedure 54 Configuring an event After the OTM Alarm MIB is loaded actions must be defined through the NNM Event Configuration for each OTM event 1 Select Options Event Configuration See Figure 119 Figure 119 NNM Main Menu Event Configuration 22134 177 222 Segmentl num j 5 d C zZ rgr Event Configuration mj OTM 127 2 Locate and select otmOpenAlarmEp from the list of Enter
5. I File Edit View Favorites Tools Help HTTP Error 403 403 9 Access Forbidden Too many users are connected This error can be caused ifthe Web server is busy and cannot process your request due to heavy traffic Please try to connect again later Please contact the Web server s administrator if the problem persists z E Done Hn nn ES Local intranet A Modems A modem connection between the OTM client and the OTM server is used for the command line interface CLI and web applications The OTM server can operate as a terminal server and the OTM client uses the CLI to access the Meridian 1 and CS 1000 systems Nortel recommends that you migrate to web applications and access OTM features in a client server configuration using a modem connection Operational testing The test setup was A 600 MHz Pentium II with 512 MB of memory and ATAPI hard disk interface A Meridian 1 PBX 61C Meridian 1 PBX 81C assumes that 1 of a total of 1000 lines are changed on a daily basis by the network administrator For an Meridian 1 PBX 11C Cabinet or CS 1000S system decrease CPU usage by a factor of 2 and increase elapsed time by the same factor for those features that interact with the system for example Station Update but not Cost Report Optivity Telephony Manager Installation and Configuration 296 Appendix A OTM engineering guidelines A100 MB network Table 17 lists those OTM applications that have a significant im
6. Update the dats shoved in the PC C Compare only Schedule the dale and time lac acl e 2 Updates system data by copying from the PEX 4 Click OK The system data such as the PBX type and software packages is copied into OTM directly from the system 553 3001 230 Standard 3 00 August 2005 Before configuring OTM 151 Once the data is copied from the system into OTM the test procedure is complete End of Procedure Optivity Telephony Manager Installation and Configuration 152 Before configuring OTM 553 3001 230 Standard 3 00 August 2005 153 Configuring a modem for OTM applications Contents This chapter contains information on the following topics Using installation 10018 osse ce entr eR HERR 153 Configuring high speed smart modems lese esse 154 Troubleshooting modem connections 0 000s eee 156 Using installation tools To ensure that a modem is configured correctly for use with Microsoft operating systems use the modem control panel to configure it The modem control panel automatically searches for and detects a connected modem and then stores the configuration information in the registry for other Windows applications to access The same is also true for OTM applications where the modem configuration information is obtained by searching the Windows registry with the COM port specified in the communication profile OTM communications software
7. Figure 154 Telephones assigned to a single employee 553 3001 230 Standard 3 00 August 2005 About this document 27 About this document Subject Optivity Telephony Manager OTM is designed for managers of telecommunications equipment and authorized Nortel distributors OTM provides a single point of access for management of Nortel systems OTM uses internet protocol IP technology to target single point of connectivity to systems and related devices data collection for traffic and billing records collection processing distribution and notification for alarms and events data entry and propagation employee names and telephone numbers shared in multiple databases Windows and web based management applications Note on legacy products and releases This NTP contains information about systems components and features that are compatible with Nortel Communication server 1000 Release 4 0 software For more information on legacy products and releases click the Technical Documentation link under Support on the Nortel home page http www nortel com Applicable systems This document applies to the following systems Meridian 1 PBX 11C Chassis Meridian 1 PBX 11C Cabinet Meridian 1 PBX 51C Meridian 1 PBX 61C Meridian 1 PBX 61C CP PII Meridian 1 PBX 81 Meridian 1 PBX 81C Meridian 1 PBX 81C CP PII Communication server 1000S CS 1000S Optivity Telephony Manager Installation and Confi
8. Figure 97 Entering Login Name attribute Employee E ditor x Employee Additional Info Attributes Asset Association Extension 04 Extension 7007 Extension 7407 Extension 7429 Extension 7437 Extension 7544 Station Location 004 0 01 09 Station Location 004 0 02 14 Station Location 004 0 06 13 Terminal Number 004 0 01 09 Terminal Number 004 0 02 14 Terminal Number 004 0 06 13 New Attribute Display Name DALE COLDIRON HI ep lE IRE GE EE RES EE HI eH This attribute is read only Type Login Name D Value date Select New Attribute in the Attributes pane Select Login Name from the Type drop down box Enter the user s Login Name in the Value field o0 n Select the Publish check box to enable synchronization with an optional LDAP compliant server 8 Click Apply in the Attributes pane 553 3001 230 Standard 3 00 August 2005 Adding OTM web users 201 9 Select New Attribute in the Attributes pane 10 Select User Group from the Type drop down box See Figure 98 Figure 98 Entering User Group attribute Employee Editor x Employee Additional Info Attributes Asset Association Extension 3006 Station Location 002 0 00 06 Terminal Number 002 0 00 06 New Attribute gt Display Name m This attribute is read only Type
9. It is ALWAYS necessary to provide a mapping for the IP address of the server prior to the INCLUDE This mapping must use the PRE directive In addtion the share public in the example below must be in the LanManServer list of NullSessionShares in order for client machines to be able to read the lmhosts file successfully This key is under machine system currentcontrolset services lanmanserver parameters nullsessionshares in the registry Simply add public to the list found there zi Tto toRtodoXto to tom otodtodtodtomtoitontoGtodtodtombontontodtodtomtontoktodtodtodtombontoGtodtodtomodnodnodnodocono ntGai 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 313 Figure 152 Example of LMHOSTS file part2 E Lmhosts Notepad ioj x File Edit Search Help The BEGIN_ and END_ALTERNATE keywords allow multiple INCLUDE statements to be grouped together Any single successful include will cause the group to succeed Finally non printing characters can be embedded in mappings by first surrounding the NetBIOS name in quotations then using the X8xnn notation to specify a hex value for a non printing character The following example illustrates all of these extensions 102 54 94 97 rhino PRE DOM networking net group s DC 162 54 94 162 appname 6x14 special app server 102 54 94 123 popular PRE source server 102 54 94 117 localsru H PRE needed for the include BEGIN_ALTERNAT
10. OTM client installation Windows client Pentium III 400 MHz Pentium III 600 MHz recommended 2 GB hard drive with 500 MB of free space Windows client 256 MB of RAM minimum 512 MB of RAM recommended web client 256 MB of RAM Windows client PC COM port with 16550 UART One or two Ethernet Network Interface Cards if applicable Windows XP Professional Service Pack 2 and Windows 2000 Professional Service Pack 4 Windows client Remote Access Service RAS Windows client OTM CD and Keycode no Dongle required Web client Java Runtime Environment JRE 1 4 2 and Microsoft Internet 6 0 SP 1 or Netscape Navigator 4 79 553 3001 230 Standard 3 00 August 2005 331 Index A access restriction 172 rights 164 access permissions 185 administrators 186 acronyms 31 add object to Optivity NMS 222 Administrators user group 170 alarms 236 application executables 73 applications 148 225 authentication 165 172 179 B bandwidth 307 C capacity factors 277 CLAN See customer LAN common data 73 configure Desktop Services 199 modem high speed smart modem considerations 154 configuring OTM 181 users 171 connection test 142 conventions text 30 customer LAN 275 307 custom installation 65 D Desktop Services 199 293 dongle 138 E ELAN See embedded LAN embedded LAN 307 end users 168 EndUser user group 170 engineering guidelines 277 F Fa
11. TCP IP IP Address 137 135 192 4 Delete OK Cancel sap Help For a PPP connection type see Figure 79 on page 145 Enter all modem parameters and dial up information b Select PPP in the Modem Script text box and enter the telephone number There may be conditions depending on your particular installation where you may be required to enter a modem access ID a modem password and a modem initialization string Set the IP address to the local IP address as configured on the system d Click Apply 553 3001 230 Standard 3 00 August 2005 Before configuring OTM 145 Figure 79 System Properties dialog box Communications tab PPP Profile Sample Site TestLab System Properties General Communications System Data Applications Customers Network Profiles Default Delete Selected Profile Port Name Connection Type CommPort TESTLab PPP Com2 Connection Parameters Data Rate 3600 Data Bits 8 bits Stop Bits Parit 1 bit None Delay secs Timeout secs m System Access Modem Script Tse1 Modem Access ID Phone Number Modem Password Modem Initialization String m Network Setting IP Address 137 135 192 4 amp TCPAP For a Serial connection type see Figure 80 on page 146 a Enter all modem parameters and dial up information b Select the appropriate
12. 2002 from SCCS 4 2 5 0 System Office XP in Management Interface SMI German Workbench German SECC 4 2 SMI Workbench German Symposium web Center Portal Administrator client 4 0 Symposium Agent 2 3 Remote Office 1 3 5 1 4 Configuration Manager NetVision Administrator 4 0 PC Anywhere 11 0 Timbuktu Pro 7 0 Norton Antivirus 2003 Standard and Professional McAfee VirusScan 8 0 NetlQ agent 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 283 Table 14 Co residency support Part 4 of 7 Operating Office System Browser Components 2000 Proin IE 6 e Excel 2000 Japanese Japanese 2002 Word 2000 2002 from Office XP in Japanese OTM Installed 2 2 English client or standalone Other Coresident Applications ONMS 10 1 ONMS 10 2 client CallPilot 2 5 3 0 Application Builder SCCS 4 2 5 0 System Management Interface SMI Workbench Japanese SECC 4 2 SMI Workbench English Symposium web Center Portal Administrator client 4 0 Symposium Agent 2 3 Remote Office 1 3 5 1 4 Configuration Manager NetVision Administrator 4 0 PC Anywhere 11 0 Timbuktu Pro 7 0 Norton Antivirus 2003 Standard and Professional McAfee VirusScan 8 0 NetlQ agent Optivity Telephony Manager Installation and Configuration 284 Appendix A OTM engineering guidelines Table 14 Co residency support Part 5 of 7 Operating Office OTM System Browser Compo
13. Select one or more authentication methods and the order in which they are performed Order Method Y M Local OTM Server account E windows NT Domain account Domain m E LDAP authentication Identifier EmployeelD uid z omes Use SSL for Web login authentication 2 Usethe check boxes to select one or more of the available authentication methods If you select LDAP authentication use the drop down list to choose either EmployeelD uid or EMail email 3 Usethe drop down lists to assign the order in which the authentication methods are performed If you choose multiple authentication methods OTM respects the configured order however it should be noted that the best performance is achieved by using the Local OTM server account method 4 Touse SSL during the authentication process the OTM server must have the required certificate installed as described in Configuring Secure Sockets Layer SSL on page 131 Click the Use SSL for web login authentication check box after installing the certificate If the OTM server has the required certificate installed setting the check box causes OTM to use SS encrypted transport during authentication In this case web login is performed using https rather than http and the traffic is encrypted The OTM server automatically switches to non SSL transport once the user is successfully authenticated 553 3001 230 Standard 3 00 August 2005 Security Manage
14. XP Pro XP Pro English OTM English English English OTM OTM OTM server OS amp Locale English Win2K English English server OTM OTM English Locale English Win2K server French Locale English Win2K server German Locale z French OTM German OTM English O Japanese Win2K server Simplified Chinese English Win2K server OTM English English English English English OTM OTM OTM OTM OTM Standalone machine no OTM client English English English OTM French German 553 3001 230 Standard 3 00 August 2005 327 Appendix B Installation checklist Contents Overview This appendix contains information on the following topics DENEN PE 327 Installation vegquimplils 2 c2ckacdspaciseenbeandexbencsence dye 328 Programming the sWiteli iiisiesaccesansess card e ede ana dA ane 328 PC server installation requirements 2064s es oedso e RES 329 Use the following quick reference as a checklist or reminder when starting a new OTM installation Optivity Telephony Manager Installation and Configuration 328 Appendix B Installation checklist Installation requirements Software and memory Required X11 packages 296 315 and 351 depending on applications being installed Minimum of 48 MB of memory on the switch Ethernet connections X11 Release 22 or later Release 24B or later for Data Buffering and Access IOP IOP CMDU or IODU C cards for
15. 47 114 45 109 Testing Opt 11C 134 177 222 240 cOocococcoc Testing SC9 47 114 45 3 Terminal Client s on Testing SC3 47 114 45 3 From Duration Disconnect Optivity Telephony Manager Installation and Configuration 208 Terminal server IMPORTANT lick Hide on Terminal server dialog box see Figure 100 on page 207 do not close rom the window close button X as this loses all configuration The Terminal server window appears two lists e configured systems e configured ports The configured systems list appears information on the virtual port that is configured e Name As defined in the OTM Windows Navigator e Number of clients The number of terminal clients using the port When you select an entry in the Configured Ports list the clients on Port list appears the following information for each terminal client using the port From IP address of the terminal client e Duration How long the connection has been in use The Disconnect button next to the clients on Port list allows you to terminate the connection to one or more terminal clients The Terminal server application also has the following buttons e Hide Hides the application window During normal operation the Terminal server application runs without user input so hiding its window frees up some desktop space You can view the window at any time by double clicking the Terminal Service icon in the Task
16. After completing the Inteme Information Services Lockdown Ward Microsoft recommends you read the URLscan documentation and tune the URLScan ini He to meet your spectic needs In addition remember that no tool replaces the need for timely installation of service packs and hotlines For more inicemation cick Help 553 3001 230 Standard 3 00 August 2005 Microsoft IIS Lockdown wizard 127 9 Click Next The Applying to Security Settings window appears See Figure 71 on page 128 Figure 70 Ready to apply Internet Information Services Lockdown Wizard Ready to Apply Settings You can now epply the security sellings you selected Optivity Telephony Manager Installation and Configuration 128 Microsoft IIS Lockdown wizard 10 Click Next The Completing IIS Lockdown window appears See Figure 72 on page 129 Figure 71 Applying to security settings Internet Information Services Lockdown Wizard Applying Security Settings Please wai while the wizard apples the securty sellings you selected 553 3001 230 Standard 3 00 August 2005 Microsoft IIS Lockdown wizard 129 11 Click Finish The window closes Figure 72 Completing IIS Lockdown R Internet Information Services Lockdown Wizard Completing the Internet Information Services Lockdown Wizard You have successluly completed the Inteinet Information Services Lockdown Wizatd To view the current settings open the Obltlog bog fie in the wandins syst
17. COINS Scie 6os ROTE REC o PHP IKE CP E DE A MERE ES 107 Migrating from OTM 1 2 2 0x 2 1 to OTM 2 2 esses 107 Upgrading Windows NT server to Windows 2000 server 109 Upgrading Windows NT 98 PC to Windows XP Pro 2000 Pro PC 110 OTM Web Help 5 occas cca ccuves se ctew es na wen 113 CONG tinh Mn 113 POP OW 2 23 4 8dis case eh As Seer Cae ani E Rd ded beta 133 Installing Web Help ico5 cide he Coos ike d ic bs HER Re 113 Microsoft IIS Lockdown wizard 119 dl D U rT 119 Configuring Secure Sockets Layer SSL 131 gc cT 131 ulii re 131 SSL client authentication on Sun One 5 2 directory server 131 Installing amp server certificate n S 2ccscgkeseanisegursencens 132 Configuring SSL on the OTM server platform 132 Enabling SSL for OTM web login 0 0 06046 ee eecee wees 132 Impocting OTM Root Cerincate erri cece geresacipseucsagaads 135 Setting up LDAP SS Locieoiriet titid irre e bee SEEK EP Pih 133 License management 135 Mou M TOTERT 135 Serial number and keycode 2s hog bouis beioER QUERER bowed ERA 135 guo EEUU 135 RU HENSE P 136 plient Boense aix desde E SERES pRI RP IRA rx da e REO x 137 553 3001 230 Standard 3 00 August 2005 Contents 11 Security device dongle or USB dongle 138 Before configuring OTM 141 gri C 141 dul
18. For these features the access time is critical in terms of the time it takes for a feature to complete an operation OTM disk intensive applications analyzed in this document include e CDR and traffic collection e TBS report generation e Simultaneous Update of Station Data Station Update from a single system is not affected by disk performance as the speed of transmission from the system is slower than the PC accessing its disk e Web OTM client Station Access Physical memory page 297 recommends a hard disk using the ATAPI interface It also recommends a single hard disk To improve performance you can e Use the fastest Ultra Wide SCSI Interface 15K RPM Disk performance increases by a factor of 2 or better This can translate to an increase in feature performance reduce elapsed time and increase simultaneous operations by 50 percent or better SCSI disk drives come in various speeds e Add a hard disk to store OTM Data separate from the OS and Programs If the server PC being used is using an ATAPI interface for its main disk C then installing a SCSI interface card and second hard disk to store OTM Data can achieve the majority of the SCSI performance increase 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 299 Disk size The OTM server software and the Windows server software requires approximately 900 MB without OTM data or active features You must reserve approximately
19. Login Name E Value EndUser Publish Apply Cancel Delete Cancel Apply Apply New Help 11 Select EndUser from the Attributes Value drop down list to enable End User web desktop user access Select HelpDesk from the Attributes Value drop down list to enable Help Desk web desktop user access 12 Click Apply in the Attributes Pane 13 Select New Attribute in the Attributes pane 14 Select web Reporting Access Rights from the Type drop down box See Figure 99 on page 202 Optivity Telephony Manager Installation and Configuration 202 Adding OTM web users Figure 99 Entering web Reporting Access Rights attribute Employee E ditor x Employee Additional Info Attributes Asset Association Calling Card 1234561144 New Attribute Extension 4000 Display Name Bill President Extension 7000 Login Name bill Station Location 004 0 01 01 User Group Endiser Terminal Number 004 0 01 01 MESE Managed This attribute is read only Web Reporting Access Rig Value Managed X Publish v Apply Cancel Delete Cancel Apply Apply New Help 15 Select one of the following access levels for the attribute value e All Users assigned this role have the authority to view all the reports for the site systems to which they are assigned This is the access level that you typically assign to an Administrator e Peer Users
20. Required Required Single stand alone configuration 56K BPS recommended Required Required Supports one USB dongle only USB dongles are not supported through a USB hub Required Required Required client configuration 56K BPS recommended Required Not required Required Required Required For external modems or direct connection the PC must have an available serial port that is one not being used by a mouse or other serial device The number of on board PC 553 3001 230 Standard 3 00 August 2005 Preparing for installation 43 COM ports required depends on the number of external modems or direct connections required OTM software requirements Novell The OTM server is not supported on a Novell server TCP IP communication is supported IPX SPX communication is not supported General restrictions It is the responsibility of the user to ensure that selection of Signaling server present checkbox is completed OTM cannot automatically determine if a system has a Signaling server For CS 1000M Cabinet and CS 1000M Chassis systems both appear in OTM as a CS 1000M Small System Existing fields can be used to differentiate the hardware The user can name the system to reflect hardware when adding the system add information into comments field to describe hardware The Meridian 1 PBX 11C Chassis Option 11C Mini system appears in OTM as a Meridian 1 PBX 11C Cabinet
21. di To t x D ey a 255 Total 255 Allow calling computer to specify its own IP address 9 Inthe Incoming TCP IP Properties dialog box clear the Allow callers to access my local area network check box Click the Specify TCP IP address radio button Enter the initial range as From 1 0 0 1 to 1 0 0 255 and then click OK 10 Inthe Networking Components dialog box click Next 11 In the Completing the Network Connection Wizard dialog box type the connection name and then click Finish End of Procedure 553 3001 230 Standard 3 00 August 2005 Windows 2000 server reference 275 Testing network cards Test the network cards after you complete the Windows server installation Testing the Nortel server subnet interfacet Procedure 66 Testing the Nortel server subnet interface Network connectivity can be verified by pinging a server or workstation known to be accessible only via the Nortel server subnet This could be an OTM web client or other server From Command Prompt window on the OTM server enter the command ping IP address End of Procedure Testing the Embedded LAN interface Procedure 67 Testing the Embedded LAN interface Network connectivity can be verified by pinging a system on the ELAN This could be the ELAN Network interface IP address of a Call Server for example From a Command Prompt window on the OTM server enter the command ping IP address End of Procedure Optivity Telephony M
22. enterpi Normal Wed Oct 240 OTM Server Status Critical Hinor Wed oct 42 digg Received event 1 3 6 1 4 1 562 3 3 5 0 10 enterpi Normal Wed Oct 242 OTM Server Status Critical Minor Wed Oct 06 172 Received event 1 3 6 1 4 1 562 3 3 5 0 10 NM Normal Wed Oct 206 B DTM Server Status Critical 553 3001 230 Standard 3 00 August 2005 Integrating OTM with HP OpenView 237 You can also highlight a specific alarm message on the NNM Alarms Browser and right click to display the message content in a separate window See Figure 114 You can then analyze the different variables and their values Figure 114 Alarm message content Wed Nov 01 17 02 40 pmpkzs5 engwest baynetworks com OTM event 1 3 6 1 4 1 562 50 1 1 0 5 enterprise 1 3 6 1 4 1 562 50 1 1 generic specific 5 no format in trapd conf 12 args 1 private enterprises nt otm otmO pendlarm otmOpendlarmObjects otmSeqNumber 0 Integer 91064 2 private enterprises nt otm otmOpen amp larm otmOpen amp larmObjects otmD ate amp ndT ime 0 D ctetString 4229 13 6 0 2000 3 private enterprises nt otm otmO pendlatm otmOpenAlarmObjects otmSeverity 0 Integer info 4 private enterprises nt otm otmOpendlarm otmOpenAlarmObjects otmNameSpace 0 Integer 0 5 private enterprises nt otm otmOpendlarm otmOpendlarmObjects otmType 0 OctetString IDD370 B private enterprises nt otm otmOpendlarm otmOpenAlarmO bjects otmSite 0 OctetString 7 priv
23. for example CANorteNOTM Run regedit and delete the HKEY_LOCAL_MACHINE SOFTWARE Normat key Reboot Re install OTM Execute the setup file To do this double click the Setup exe file on the OTM CD ROM End of Procedure Installing OTM software Procedure 2 Installing OTM software 1 Configure the Windows OS for OTM installation by completing the following steps Log on to Windows as an Administrator b Exitall Windows programs and disable any virus detection software c Install the latest Windows critical security updates from Microsoft at http www microsoft com technet The OTM installation wizard does not install the index server but other applications can install an index server d Install security patches as advised through Product Bulletins available on the Partner Information Center website Note Ensure that a drive labeled C exists on the server Although the OTM software can be installed on any drive there are some dependencies on the C drive In particular the directory C dbcnv is created during installation and removed at the end of the installation process e Double click Setup exe on the OTM CD ROM Figure 1 appears Optivity Telephony Manager Installation and Configuration 54 Installing OTM server software Figure 1 Software Installation Wizard i Software Installation Wizard Cf X Welcome to the Software Installation Wizard It is strongly recommended that yo
24. otmO pendlarmM ajor The OTM Open Alarm Trap with a severity This trap is intended to be internationalizable hence it contains no natural language text 4 Select the Event Message tab See Figure 122 on page 244 Optivity Telephony Manager Installation and Configuration 244 Integrating OTM with HP OpenView Figure 122 Modify Events Event Message H odify E vents OTM event o enterprise e generic G specific 5 args 5 Configure the following a Actions Select Log and display in category Status Alarms This enables the display of the incoming event message in the NNM Alarm Browser b Severity Select Major for this event c Event Log Message Enter the following default text OTM event 0 enterprise e generic G specific S args The displayed message shows the contents of the event message See Table 12 on page 245 for other variables You are allowed to display any message that you choose in the Alarm Browser End of Procedure 553 3001 230 Standard 3 00 August 2005 Integrating OTM with HP OpenView 245 Table 12 Legend for variables in the Event Log Message Coe Print the name object identifier of the received event as a string of numbers Print the trap enterprise as an Object ID string of numbers This number is implied by the event object identifier for non SNMPv1 events Print the trap s generic trap number This number is impl
25. the OTM software checks the OTM database If the OTM client is not located in the database the OTM Navigator dialog box appears See Figure 75 The clients Hostname and IP are saved to the client database If the IP is changed while the Hostname stays the same then use the client utility Figure 75 client removed dialog box OTM Navigator AN This OTM client was removed Please contact your Administrator for more information The OTM Navigator window appears if the OTM client computer s host name has been changed or if the OTM client has been removed from the OTM database If the host name of an OTM client computer is changed the OTM Administrator can use the client Utility to update the host name in the OTM database For information on the client Utility refer to Optivity Telephony Manager System Administration 553 3001 330 Optivity Telephony Manager Installation and Configuration 138 License management Security device dongle or USB dongle Dongle The process for checking the security device is commonly referred to as the dongle In OTM the dongle attached to the OTM server enables access for all of the OTM clients configured on the server When OTM is launched from an OTM client the OTM server s dongle is checked The OTM client cannot launch the OTM System Window if the OTM server s dongle is missing If the dongle has been removed from the OTM server it takes approximately 5 minutes once it has been
26. 1 Large System Upgrade Procedures 553 3021 258 e Communication Server 1000S Upgrade Procedures 553 3031 258 553 3001 230 Standard 3 00 August 2005 About this document 29 Intended audience This document is intended for CS 1000 and Meridian 1 system administrators using a Microsoft Windows based PC for management activities It assumes that you have the following background Conventions Working knowledge of the Windows 2000 server Windows 2000 Professional Windows XP Professional operating system Familiarity with CS 1000 and Meridian 1 system management activities Knowledge of general telecommunications concepts Experience with windowing systems or graphical user interfaces GUI Knowledge of Internet Protocol IP Terminology In this document the following systems are referred to generically as system Meridian 1 Communication server 1000S CS 1000S Communication server 1000M CS 1000M Communication server 1000E CS 1000E The following systems are referred to generically as Small System Meridian 1 PBX 11C Chassis Meridian 1 PBX 11C Cabinet Communication server 1000M Chassis CS 1000M Chassis Communication server 1000M Chassis CS 1000M Cabinet The following systems are referred to generically as Large System Meridian 1 PBX 51C Meridian 1 PBX 61C Meridian 1 PBX 61C CP PII Optivity Telephony Manager Installation and Configuration 30 About this document e
27. 1560K Station Admin 2 20 9545K Traffic Analysis 2 20 9192K ITG IP Telecommuter 2 20 2284K H EE EN 6 Selectthe required applications to install then click Next to continue A warning appears Proceeding further will make the currently installed OTM version unusable The installation begins 7 After the installation is complete you are given the option to view the Read Me file Click Yes to view the Read Me file or No to skip the Read Me file 8 Ifyou have installed applications that require Java Runtime Environment JRE you are prompted to install JRE at this point See Figure 55 on page 106 Click Yes if you want to install JRE now JRE is required for the Alarm Script Wizard and the DECT application Optivity Telephony Manager Installation and Configuration 106 Performing upgrades Figure 55 JRE Installation I i ill 2 Some of the OTM Applications needs JRE to be installed Do you want to install it now 9 10 11 12 13 14 15 You may decide to install JRE at a later time The JRE install program is located in the OTM directory for example C Nortel at e For Windows C Nortel OMServices Jre Windows j2re 1_4_2 win exe e For other operating systems Support for Java Plug in Software on other operating systems is provided by the operating system vendor For more information on Java Plug in documentation and Frequently Asked Questions refer to http java sun com JRE is
28. 81C 060E Meridian1 81 81C 060E Communication server CS 1000M MG 060E 1000 1000 Optivity Telephony Manager Installation and Configuration 280 Appendix A OTM engineering guidelines Software limits Co residency support Table 14 shows the current list of available co residency support for OTM Table 14 Co residency support Part 1 of 7 Operating Office OTM System Browser Components Installed Other Coresident Applications HPUX 11 0 Netscape N A N A ONMS 10 1 ONMS 10 2 4 79 English Solaris 2 8 Netscape N A N A ONMS 10 1 ONMS 10 2 4 79 English XP Pro IE 6 English Excel 2000 2 2 English PC Anywhere 11 0 Timbuktu Pro 2002 client or 7 0 Word 2000 standalone Norton Antivirus Corporate Edition 2002 from 8 0 Office XP in McAffee VirusScan 8 0 English NetlQ Agent 2000 Pro IE 6 English Excel 2000 2 2 English ONMS 10 1 ONMS 10 2 client 2002 client or CallPilot 2 5 3 0 Application e Word 2000 standalone Builder 2002 from SCCS 4 2 5 0 System Office XP in Management Interface SMI English Workbench English SECC 4 2 SMI Workbench English Symposium web Center Portal Administrator client 4 0 Symposium Agent 2 3 Remote Office 1 3 5 1 4 Configuration Manager NetVision Administrator 4 0 PC Anywhere 11 0 Timbuktu Pro 7 0 Norton Antivirus Corporate Edition 8 0 McAffee VirusScan 8 0 NetlQ Agent 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 281 Tab
29. Admin Tools i Help 8 x m ale a amp a a v o lt Je x e 1 aax Objects 2 Change Count 2 Created August 3 2000 5 02 PM Last Modified August 3 2000 5 18 PM InfoCente ea r SubType C Custom E E Network Seeds Resources FaultSummary Bridges Configuration a ELANS Weblinks Hubs ERU G8 Internet ope Probes Cut Routers Copy E Segments Net Aware Select Subnets Switch Communities Device view amp l Switches Properties gl VLANs 4 Tm La pe Le wT Updating fResourcesiVoice Management NMS localhost Start August 3 2000 5 02 PM End of Procedure Configuring OTM CAUTION Service Interruption OTM is included in the device file to monitor the alarms received from the OTM server When OTM co resides with ONMS the trap server is shared and both ONMS and OTM receive and process all traps In this case the number of traps is multiplied and the trap server receives a large volume of traps which can cause the trap server to crash To prevent this you must modify the notification script on the co resident OTM system so that traps are not forwarded to the OTM server The Optivity Telephony Manager server must be set up to forward traps to Optivity NMS Forwarded traps must be in the OTM Open Alarm II format to be recognized Optivity Telephony Manager Installation and Configuration 230 Integrating OTM with Optivity NMS The OTM Alarm notificat
30. Common Data files and Local Data files are shown See Figure 39 on page 92 Optivity Telephony Manager Installation and Configuration 92 Performing upgrades Figure 39 Destination for Files dialog box Destination for Files Setup has detected a previous OTM installation and will continue to use the same directories OTM files will be installed in the directories shown below Application Executables C Nortel CommonD ata C Nortel Local Data C ANortel lt Back 5 Click Next to continue The client License message box appears See Figure 40 Figure 40 client License message box Client License A Client License has been updated from 100 to 255 d If you want to upgrade or re install applications please continue with the installation Otherwise click OK to close this message dialog then select Cancel to exit setup 6 Click OK to continue The Application Licenses to Upgrade dialog box appears See Figure 41 on page 93 It provides a summary of the license upgrades that will be performed 553 3001 230 Standard 3 00 August 2005 Performing upgrades 93 Figure 41 Application Licenses to Upgrade Application Licenses to Upgrade Common Services 15000 Setsl 00 Set 2 7K I Telecom Billing Sys 15025 RUs 128025 RU 11500K 7 Click Next to continue The Limits updated message box appears See Figure 42 Figure 42 Limits updated message box Limits update
31. Configuration 56 Installing OTM server software The software license agreement opens See Figure 4 Figure 4 Software License Agreement OTM Software License Agreement 1 izi l Please read the following license agreement Use the scroll bar to view the rest of this agreement Optivity Telephony Manager Release 2 20 Copyright c 1994 2004 Nortel Networks Corporation Portions Copyright c 1993 1995 2004 Avotus Corporation Portions Copyright c 1985 2004 Microsoft Corp Portions Copyright c 1999 2004 Pervasive Software Inc All Rights Reserved This software is protected by copyright and has been provided pursuant to a License Agreement containing restrictions on its use The software contains valuable trade secrets and proprietary information of Nortel Networks Corporation It may not be copied or distributed in any form or medium disclosed to third parties or used in any manner not provided for in said License Agreement except with prior written authorization from Nortel Networks Corporation gt Do you accept all the terms of the preceding License Agreement If you choose No Setup will close To install OTM you must accept this agreement lt Back Yes No Read the license agreement and click Yes to accept The Welcome screenappears See Figure 5 on page 57 It welcomes you to the OTM installation program 553 3001 230 Standard 3 00 August 2005 Installing OTM server software 57 Figur
32. DC ead owned bas Preparing for installation COMING pi cee quo pe REX HP T I Cn dnb iv bd qe Meque s Boc mmm JAEOBECTEWIS uo o sick e Ese M ba E dE Rs AUF eq ied Ros tas OTM metalldon TASES keriari ERE qu ibe E aga REcEe Rare ee ees Supported SYSTEMS Losoas easi RF Cd ck Oed ed uid pP Ee PR Supported upgrade PANS 2 4 ice ates iidEebLQXRX REP necked Ond OTM server and clients OVerVIOGW ies se Rabe Ra dr P RE Ried OTM hardware yequieriuepts oa os epa deeds b E RI RERAR EUER Rd OTM software TequireoIenis uselse aii er eR ERITREE KR ER Installing OTM server software e i 44 25 dd VERE TSA pepe RR ERU ISI PS ES DUBIO Qs Lebe sido edd Gurtee di e obbter Peeous ied bean E Installation program features iod cse aga bREE4 CREREG EREN Installing OTM SOMWate Ll iicssiacska RR RRAGERARRRE ERAN ERE Installing OTM client software C ontelits E ee Ee SLE STEREOS SHH ER AR d bd ies ORES RIVERO CUPIT C COUETTE Tastalluni te BODDWAEE accadccreeiedee Wi gebsiedoen eas HREd Ya pn 27 29 32 35 35 35 36 37 38 39 39 43 Optivity Telephony Manager Installation and Configuration 10 Contents Performing upgrades 81 oda 2citeccataaten ed ios caer ele eae eneelaRegexee wees 81 O a P EET 81 Upgrading the OTM server to the same release of OTM 83 Upgrading the OTM client software eese 101 Performing migrations 107
33. Domain account the standard Windows Security Provider is used For authentication using LDAP the login name and the password are passed to the LDAP server In OTM Windows and web users are authenticated using the settings configured either on the User Authentication web page or in the User Authentication dialog box The information that appears on the web page and in the dialog box is identical The web link to the User Authentication page is found under web administration in the OTM Web Navigator tree The User Authentication dialog box is accessed from the Security menu in the OTM Windows Navigator Authentication methods The following user authentication methods are available e Local OTM server account e Windows Domain account e LDAP authentication You can select any one of the three methods or a combination of the these methods to authenticate users on all OTM platforms OTM server OTM Windows client and OTM web client Optivity Telephony Manager Installation and Configuration 166 Security Management The Administrator account is always authenticated as a Windows local account This is due to the fact that the Administrator account is the default account on these Windows platforms The default authentication method is Local OTM server account Since this method does not require a search of the OTM Directory to find the user s assigned user group the Local OTM server account method provides the best login p
34. Log in to the Windows server Go to Start Programs Administrative Tools Component Services From the Component Services window expand Computers gt My Computer gt COM Applications Select OTM Application and open the Properties window Select the Identity tab and click on the This User radio button Enter the local administrator account and password Click OK Note This procedure works for all applications except DECT End of Procedure Optivity Telephony Manager Installation and Configuration 268 Windows 2000 server reference Installing Network Adapter software Before configuring the network adapters make sure that the adapters are inserted properly into the slots and RJ45 cables are plugged into the adapters The Nortel server Subnet Interface card is recommended to install on the top PCI slot and ELAN subnet on the second from the top PCI slot Procedure 61 Installing Network Adapter software 1 In Windows 2000 Setup verify that the Wired to the network check box is checked and then click Next 2 Inthe Install Microsoft Internet Information server dialog box uncheck the box and then click Next 3 Click Select from the List in the Network Adapter dialog box 4 Click Have Disk and insert the CD from the manufacturer shipped with the network card Click OK and select the appropriate driver from the list Click OK to continue 5 The next widow appears your LAN card Since the server has two L
35. Meridian 1 PBX 51C 61C 81 or 81C Ethernet AUI cables to be attached to each IOP Meridian 1 PBX 51C 61C 81 or 81C NTDK27 Ethernet cable for Meridian 1 PBX 11C Cabinet Transceivers to connect to the LAN Router PPP connections Hayes compatible modem SDI port available on the system configured for SCH only Serial cable to connect the modem to the SDI port Serial connections SDI port available on the switch configured for SCH only Hayes compatible modem for remote connection optional Serial cable to connect the modem to the SDI port Programming the switch Enable Name Option in LD 17 Define Limited Access Password in LD 17 For Serial communication Configure a TTY with User SCH in LD 17 553 3001 230 Standard 3 00 August 2005 Appendix B Installation checklist 329 For Ethernet or PPP communication Configure a pseudo TTY PTY with User m m m m m m m m m m e ee ee ee a LL SCH MTC BUG in LD 17 Configure Ethernet at the switch in LD 117 Define the Gateway router IP address on the switch in LD 117 Configure PPP at the switch in LD 117 INIT the switch Enable the new IP address defined in LD 117 in LD 137 Enable Database Disaster Recovery DDR in LD 117 Set open alarm destination in LD 117 Set up Data Buffering and Access in LD 117 Set up filtering in the system to filter out inform
36. Navigator Connectivity from the OTM server or client to the Nortel server subnet is required for the following operations e Ifan ELAN Network interface is not present to the ELAN subnet of any managed system then a routed connection is required from the Nortel server subnet interface to the ELAN subnet e OTM client access to the OTM server Due to the high bandwidth requirements of this connection it is important that the OTM client to OTM server connection not be made via the ELAN subnet Optivity Telephony Manager Installation and Configuration 304 Appendix A OTM engineering guidelines e web client access to the OTM server e Access by a remote access software package e g pcAnywhere e LDAP synchronization with the customer LDAP server e Forwarding of SNMP traps to a NMS could be just OTM traps and or notification traps for managed systems events OTM network configuration scenarios The following are some typical OTM configuration scenarios Standalone OTM server This is the simplest configuration consisting of an OTM server with no OTM clients There may be optional web clients There are two possible setups e The server has the Dual NIC configuration with a dedicated ELAN subnet network interface Generally only a standalone OTM server that is managing a single system will be set up with an ELAN Network interface Figure 146 on page 305 illustrates this configuration e Routed connections are used
37. Novell NDS For detailed instructions on setting up the LDAP server as well as an example of importing attributes to the OTM directory see LDAP Synchronization in Optivity Telephony Manager System Administration 553 3001 330 For information on importing non LDAP compliant directory information into the OTM directory see Import and Export Utilities in Optivity Telephony Manager System Administration 553 3001 330 Optivity Telephony Manager Installation and Configuration 206 Setting up the LDAP server 553 3001 230 Standard 3 00 August 2005 Terminal server 207 Terminal server The Terminal server application is a Windows application that uses the OTM database to obtain site system and IP address information The Terminal server supports direct serial connections and system overlay connection over an IP network If you connect over an IP network to a system you can customize the port user types SCH MTC BUG TRF Terminal server setup To launch the Terminal server application from the Start menu select Programs gt Optivity Telephony Manager Terminal server The Terminal server dialog box opens See Figure 100 Figure 100 Terminal server dialog box B Terminal Server Oe x Configured Systems Hide Systems Terminals Help Sample Site Meridian Mail Sample Site NCE 47 114 45 109 Sample Site Sample System Testing CPP 134 177 222 155 Testing Nce
38. OTM client communicating with the OTM server The appendix also provides information on the different network configurations that are possible The web clients operate as thin clients connecting directly to a web server running on the OTM server All operations performed using a web client are executed on the OTM server The OTM server requires connectivity to the ELAN subnets of the systems being managed Atypical client server architecture The OTM client is a thick client that runs on a Windows PC It does not operate in a traditional client server model Rather the OTM client runs similar software to that running on the OTM server The OTM client communicates directly with the managed systems and therefore requires connectivity to the ELAN subnets of those systems mustbe operational at the time any operations performed on the client are scheduled to run e ifasite system defines a serial profile for Station Admin then there must be physical serial connections between the switch and the server and between the switch and the client PCs Communications profiles are defined on a site system basis and are shared by a server and its clients OTM hardware requirements Refer to Appendix A OTM engineering guidelines for more information on OTM hardware requirements Optivity Telephony Manager Installation and Configuration 40 Preparing for installation Use correct information The information in this document is
39. Option 11C system after the update system data operation It is the user s responsibility to select the proper machine type in the system properties page In the System Data tab systems with Signaling server present checkbox checked can not be downgraded to non CS 1000 software releases for ex X11 Release 25 37 The applicable releases displayed in release combo box is based on the Machine Type and for the CS 1000 machine types only CS 1000 releases are applicable The Signaling server present checkbox must be un checked to downgrade the system to non CS 1000 software releases If a Meridian 1 system running CS 1000 Release 4 5 in OTM Navigator connects to a system running X11 release software the non applicable associated hardware is deleted and a message for each deleted hardware Survivable Cabinet and Media Gateways 1000B is logged in Event Log Important restrictions on Windows XP Professional Multi session is not supported Two users cannot be concurrently logged into the same PC at the same time and have OTM running Optivity Telephony Manager Installation and Configuration 44 Preparing for installation Operating System and application requirements for OTM PC configurations Table 4 Table 5 on page 44 Table 6 on page 45 and Table 7 on page 47 list the required and supported software that run on OTM PC configuration types Table 4 OTM configuration OS requirements OTM PC Configuration OTM as a OTM as
40. Programs Administrative Tools Internet Services Manager 2 Fromthe left navigator pane select the Default website Right click on Default website and select Properties 4 From the Properties window select Directory Security tab and click Server Certificate under Secure Communications The web server Certificate Wizard then walks you through the installation of the certificate 5 After the certificate installation has been completed go to the Default website Properties window and select the web site tab Ensure the SSL Port is set to 443 End of Procedure Enabling SSL for OTM web login Procedure 15 Enabling SSL for OTM web login To enable SSL for OTM web login complete the following procedure 1 From OTM Navigator Windows or web launch the User Authentication application 2 Select the checkbox Use SSL for web login authentication End of Procedure 553 3001 230 Standard 3 00 August 2005 Configuring Secure Sockets Layer SSL 133 Importing OTM Root Certificate Enabling SSL for OTM web login may cause long delays before the login page is displayed When IIS receives an incoming SSL request from a client it attempts to build its certificate chain before sending its certificate information back to the client During this time if the IIS computer does not have the issuing certificate authority s root certificate installed locally it tries to connect to the certificate authority directly to obtain it This
41. Properties For a non Generic system it uses the communication settings from the profile serial or network assigned to VT220 in the Applications page in System Properties For any system if a network Ethernet profile is selected Terminal server uses a Telnet connection Optivity Telephony Manager Installation and Configuration 210 Terminal server To configure virtual port connection for a device click Systems in the Terminal server window or double click a Configured System in the list this selects the corresponding device in the Virtual Port Properties window allowing you to quickly change the settings for a particular device To enable virtual port connection for a device do one of the following e Double click the disabled port in the tree e Select the item and select the Enabled check box e Click Enable All This enables all the items listed in the tree with the default configuration The item becomes bold to show that it is enabled The field to the right of the Enabled check box automatically fills in the Site System name for the selected device This is the name displayed in the Terminal server s main window To disable a virtual port do one of the following e Double click an enabled item in the tree e Select the item and clear the Enabled check box Click Disable All This disables all the devices listed in the tree The item is no longer bold and does not appear from the Terminal server main
42. Provides information on using the applications and features available with Optivity Telephony Manager on systems Optivity Telephony Manager Telemanagement Applications 553 3001 331 Provides information on the following optional telemanagement applications Telecom Billing System TBS TBS Web Reporting General Cost Allocation System GCAS Consolidated Reporting System CRS and Consolidated Call Cost Reports CCCR IP Trunk Description Installation and Operation 553 3001 363 Describes configuration and maintenance of the Voice Gateway Media card This card appears as a 24 port trunk card with ISDN Signaling Link ISL and D channel signaling IP Line Description Installation and Operation 553 3001 365 Describes configuration and maintenance of gateway cards Telephones and Consoles Description Installation and Operation 553 3001 367 Describes telephones and related features The telephones provide access to an OTM generated Corporate Directory DECT Description Planning Installation and Operation 553 3001 370 Provides an overview of OTM for Nortel Integrated DECT DECT systems Software Input Output System Messages 553 3001 411 Describes the meaning of system messages Optivity Telephony Manager Installation and Configuration 34 About this document e Software Input Output Maintenance 553 3001 511 Describes the prompts and responses for a system s command line interface CLI
43. REER E CES 92 Figure 41 Application Licenses to Upgrade 2i esses see hr ree rae 93 Figure 42 Limits updated message GOK cioavesaaxcres e xceextedc ne eR 93 Figure 43 Applications to Install dialog box 0 0 0 cee eee eee 94 Figure 44 Applications to Re Install 5 oecceadis eh e 9 Geisha teri es 95 Figure 45 Una CC 96 Figure 46 Enter Ecycouesdialop DOE iiis error mscr e xeEAaEWAGG YR E Ee 98 Figure 47 M apng mRSEHE 444422 ees dears exar pd RSEN ERO CES d 98 Figure 48 client License message DOX 2 044 ccc ree RR RR RR ERES 99 Figure 49 Destination for Piles dialog Box 4 52 cc sisse obo ERR a RERE i ed 99 Figure 50 Application Licenses to Uperade LilosasaskussteneUrt esvibeews 100 Optivity Telephony Manager Installation and Configuration 20 Figure 51 Limits updated message boX sci gous das keweseweekRPaaa Rua 101 Figure 52 Destination for files dialog box iiissssasse ir dem 103 Figure 53 Enter Keycodes dialog box 2 c40 s6 vised Re m RR RR 104 Figure 54 Applications to Link Window iae esi he REI ROI EE dep 105 Figure 55 IRE iis QUO PIC err 106 Figure 56 Buck np ODUOIE 12224 ice cd dea si ERE EE CERES iS bs bv REPE 111 Figure 57 Restore ODHOD ivo e HORROR AU ADR ERAN ERRA ded 112 Figure 58 Software Selection Web Help iises shes erbe REREP EP nied 114 Figure 59 Confirmation Dialog BOX 22s asco hab REA SE 114 Figure 60 Delp LISSHSR 42 died ode eque m ipo Ro pp dub ia Rep dusk 113 Figure 61 Sel
44. Research Corporation with Purdue University and AHPCRC University of Minnesota 1989 1995 SNMP Development Kit written by James R Davin Advanced Network Architecture group M I T Laboratory for Computer Science 45 Technology Square Cambridge MA 02139 Copyright 1988 1989 Massachusetts Institute of Technology Permission to use copy modify and distribute this software for any purpose and without fee is hereby granted provided that this copyright and permission notice appear on all copies and supporting documentation the name of M I T not be used in advertising or publicity pertaining to distribution of the program without specific prior permission and notice be given in supporting documentation that copying and distribution is by permission of M I T M I T makes no representations about the suitability of this software for any purpose It is provided as is without express or implied warranty SAX Parser for XML from Apache Version 1 1 for SAX Simple API for XML Copyright c 1999 2000 The Apache Software Foundation http www apache org All rights reserved W3C DOM implementation for Java Copyright 2000 World Wide Web Consortium Massachusetts Institute of Technology Institut National de Recherche en Informatique et en Automatique Keio University All Rights Reserved http www w3 org Consortium Legal Cryptix MD5 RFC 1321 and SHA 1 NIST FIPS 180 1 message digest algorithms Copyright c 1997 Systemics Ltd on behalf of t
45. Rights attribute 202 Figure 100 Termin l server dialog DOR 2 uec 6 ieee ie e bed RAO EE 207 Figure 101 Teftminal Properties dialog DOR 22sccohsas ke pent rh E eye 209 553 3001 230 Standard 3 00 August 2005 23 Figure 102 Virtual Port Properties Serial with Logging enabled 211 Figure 103 Virtual Port Properties Network with Logging disabled 212 Figure 104 JRE Plug in download prompt 22 ocos sec 214 Figure 105 InfoCenter ROsoUNUGE uiam adakesbrme sd edo ebbe tW dra OR EERE 221 Figure 106 InfoCenter Voice Management Properties dialog box 222 Figure 107 InfoCenter Object Properties dialog box 0004 224 Figure 108 Starting OTM web applications esos e m e 226 Figure 109 Modify Application Launch dialog box 0 0 0 0 eee eee 228 Figure 110 Launch FaultSUDaty 2s c4 5340dccens ee bbe Phe REREIERARES E 229 Figure 111 OTM alarm integration with HP OpenView Network Node Manager 234 Figure 112 HP OpenView Network Node Manager Network Map 236 Figure 113 HP OV NNM Alarms Browser 0 02 cece eee eee eee 236 Figure 114 Aion MESS ANS CONN Lou tien qid pe vba qur qaae aie eae 237 Figure 115 OIM web ACCOM Lcespbpbev crib ve eb CER ERES EK ER EEG sed 238 Figure 116 NNM Load Unload MIBS 2 sae eese rh re mes 239 Figure 117 Load Unload MIBE 224 d ed 4 4 rer RERCRHER ERES RR REA ans 240 Figure 118 Loa NIB ausos gs tek
46. This guide includes information on overlay programs that are classified as maintenance overlays e Communication Server 1000M and Meridian 1 Large System Installation and Configuration 553 3021 210 Provides information on the Survivable IP Expansion SIPE feature for a Meridian 1 Large System e Communication Server 10008 Installation and Configuration 553 3031 210 Provides information on the Survivable IP Expansion SIPE feature for CS 1000S systems e Converging the Data Network with VoIP 553 3001 160 Provides information for Data Networking on Communication server 1000 and Meridian 1 sytems Online To access Nortel documentation online click the Technical Documentation link under Support on the Nortel home page www nortel com CD ROM To obtain Nortel documentation on CD ROM contact your Nortel customer representative 553 3001 230 Standard 3 00 August 2005 35 Preparing for installation Contents Overview About OTM This chapter contains information on the following topics 21 UT 33 Deu GOEIVIE osea ip docs Sat hes d Rp EE S apa 35 D pported SYSE ou socos vere eR eee Eq dee ee ac ERR ACER 37 OTM hardware requirements co 03 6 bbs seuss deeds be eded weds 39 OTM softwares TeQUITEINGHES 2 054504 168g 4ee eee decane REEE AES 43 This chapter contains information on the following topics Installation tasks Supported systems Supported upgrade paths OTM hardware requirements OTM softw
47. a browser to the OTM Navigator website a check is performed to see if the user has the required OTM Java plug in If the plug in is not installed the administrator or Help desk user is given the option of downloading and installing the plug in This operation is similar to the standard download operations in that the user must download the plug in to the user s hard disk and then it installs itself onto the computer While the plug in check is being performed the OTM splash screen appears If the plug in is installed or after installation of the plug in the user is taken to the login page Default URL The default OTM URL is the end user login page To navigate to the administrator login page place admin after the OTM IP address or host name Access permissions When OTM starts for the first time the Administrator profile is the only active profile You must assign access permissions for the other Windows XP or Windows 2000 Groups that you have set up on the OTM server Optivity Telephony Manager Installation and Configuration 186 Adding OTM web users Administrator Group access permissions Persons belonging to the Administrators user group on the OTM server can log in to the OTM website and get unrestricted access The Administrators group has unrestricted access by default You are not able to alter access permissions for the Administrators user group Users of the OTM Administration Site belong to a distinct user gro
48. alone 329 RU license 136 S security 184 security device 138 serial connection 210 serial number 135 serial ports 210 Server installation requirements 329 set up applications 148 communications information 142 customer information 147 system data 150 Windows 2000 265 software requirements HP OpenView 235 Meridian 1 328 OTM Client 330 OTM Server 330 OTM stand alone 329 stand alone 329 supported systems 37 supported upgrade paths 38 T TCP IP 269 Telephone access 193 Details tab 198 Features tab 196 General tab 194 Keys tab 195 Telephony Managers folder 223 Terminal Number license See TN license Terminal Server 207 210 test connection 142 network cards 275 text conventions 30 TN license 135 troubleshooting modem connections 156 Optivity NMS 230 U uninstall OTM 261 Optivity Telephony Manager Installation and Configuration 334 upgrades 81 OTM Server to same release 83 user adding 178 authentication 172 179 configuring 171 restricting access 172 user authentication 165 user group 172 creating 174 deleting 172 properties 191 User Groups 169 user groups 163 user management 167 170 users Default 184 OTM administrators 184 OTM Help desk 184 V virtual ports 209 Virtual System Terminal Web 212 WwW Web reporting role 199 Web Services 113 Web Station 293 Web Virtual System Terminal 212 Win
49. assigned this role have the authority to view the reports for all the entities in the same node in the Organizational Hierarchy and all its sub nodes This is the access level that you typically assign to a person who manages several departments e Managed Users assigned this role have the authority to view their own reports and the reports for all of the entities in the sub nodes below their organization 553 3001 230 Standard 3 00 August 2005 Adding OTM web users 203 node in the Organizational Hierarchy This is the access level that you typically assign to a department manager e Personal Users assigned this role have the authority to view their own data This is the access level that you assign to a non managerial employee e No Access If no role is assigned for a user their reporting access rights default to No Access End of Procedure For Desktop User Groups you can use the Directory Update page in the OTM webOTM Web Navigator to simplify this process See Web Services in Optivity Telephony Manager System Administration 553 3001 330 If you have access to the Login Names in another database consider using the Import Export utility in the OTM System Window to simplify this process See Import and Export Utilities in Optivity Telephony Manager System Administration 553 3001 330 Appendix A in Optivity Telephony Manager System Administration 553 3001 330 contains end user reference informat
50. be installed C Custom Specfy the installation directory and choose which program features to install You can change your choice of Features after installation by using the Add Remove Programs utiky in the Control Panel Recommended for advanced users 18 Restart the computer A dialog box asks you to restart the computer or end the installation without restarting the computer Select Yes want to restart my computer now and click OK 19 Check the installation log to make sure you installed OTM software correctly and that prerequisites have been met During installation the log resides in the following directory path C Norte Log log txt After installation the log resides in the Local Data directory where you installed the application End of Procedure Optivity Telephony Manager Installation and Configuration 70 Installing OTM server software 553 3001 230 Standard 3 00 August 2005 71 Installing OTM client software Contents Overview This chapter contains information on the following topics 0 PPM nU 71 Inaralhng Wie S00 WAP ceo ties ginger sereeenpereseereeeneeys 14 This chapter contains information on installing OTM client software OTM client software installation is similar to the OTM server installation The steps are summarized in this chapter See the previous chapter to view the installation screens that are common to both procedures OTM server and client s overview OTM sup
51. details OTM OIT files OTM 2 0 requires the following OIT files for integration with ONMS e NMS otm v10 B oit OTM server device support entries OTM Open Alarm II definitions e NMS_otmApp_v10 B oit OTM web Application integration entries Optivity Telephony Manager Installation and Configuration 218 Integrating OTM with Optivity NMS OTM also contains the following mib file e rfc1223 mib Standard RFC 12313 MIB definitions Run oitInstall for each oit file one at a time The mib file must be present in the same directory when oitInstall is executed See step 5 under Checklist for installing the Optivity Integration Toolkit Checklist for installing the Optivity Integration Toolkit This section provides general information on OIT Refer to the NTPs release notes and read me files that are provided with your Optivity NMS software package for specific information on OIT You can install OIT files for OTM on any platform that runs Optivity NMS as long as it supports the Java Runtime Environment required by OTM web applications JRE 1 4 2 In this case follow the steps in this section In the case of co residence you must understand the prerequisites and install OTM OTM installation takes automatically performs the OIT integration steps Steps 1 through 6 as shown in Procedure 44 are then not required Checklist for an OTM installation on an existing Optivity NMS server Procedure 44 Ch
52. dialog box Hostname pmpkzs5 engwest baynetworks com P Address 134 177 222 127 Subnet Mask 255 255 255 0 Physical Address 8 Click OK You are returned to the Add Object dialog box In the Selection Name field enter the same value as that of the Hostname in the previous step pmpkzs5 engwest baynetworks com in this example See Figure 131 on page 254 Optivity Telephony Manager Installation and Configuration 254 Integrating OTM with HP OpenView Figure 131 Add Object Selection Name General Attributes IP Map pmpkzs5 engwest baynetworks com 553 3001 230 Standard 3 00 August 2005 Integrating OTM with HP OpenView 255 9 Click OK The object is created on the Network Map CAUTION Service Interruption The value for Hostname must be the domain name server DNS representation of the IP address if the IP address can be resolved locally Use the command nslookup to retrieve the DNS representation if you do not already know it See Figure 132 If the IP address cannot be interpreted locally then enter the dotted decimal representation Figure 132 nslookup command 2 Command Prompt Microsoft R gt Windows NT lt TM gt lt C gt Copyright 1985 1996 Microsoft Corp D gt nslookup 134 177 222 127 Server zmpkhg 1 us nortel com Address 47 239 48 3 Name pmpkzs5 engwest baynetworks com Address 134 177 222 127 10 If you want to indicate th
53. from the OTM server to the ELAN subnets of managed systems via the Nortel server subnet This configuration is preferred over the Dual NIC configuration Figure 147 on page 305 illustrates this configuration 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 305 Figure 146 Standalone OTM server with Dual NIC configuration Figure 147 Standalone OTM server with routed connections Nortel Networks Server Subnet Router Layer Three Switch Optivity Telephony Manager Installation and Configuration 306 Appendix A OTM engineering guidelines OTM server with OTM clients In this configuration the OTM server is connected to a number of OTM clients all on the same LAN due to bandwidth and other restrictions There may be optional web clients Here routed connections are used from the OTM server clients to the ELAN subnets of managed systems via the Nortel server subnet Figure 148 illustrates this configuration Figure 148 OTM server with OTM clients ELAN Subnet 1 OTM Server and Clients may be on any T s a LAN IL S9 CS 1000 EE ELAN Subnet 2 Nortel Server Subnet Router Layer Three Switch lt mc CS 1000 Other Subnet s D nmn Gol Since OTM clients cannot be connected to the OTM server across a WAN to get full GUI capabilities across a WAN Nortel recommends that pcAnywhere be used to connect to t
54. hardware requirements on page 39 for the following information e Add additional serial interface cards as needed e Calculate disk storage requirements based on applications usage 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 297 Implement a backup and restore strategy Follow regular maintenance instructions as documented for OTM features to maintain the integrity and capacity of the hard disk Add disk redundancy as required e Increase performance by Adding more system memory Utilizing a faster hard disk or SCSI interface or both Using a faster CPU e Scale your PC for future growth and utilize a PC that Hasa reserve PCI Card slot for a SCSI Interface Card See Hard disk on page 298 for details Has a spare storage bay and power for adding an internal hard disk Can accommodate increasing the memory capacity to IGB or greater Most PCs have 2 to 4 memory card slots that can accommodate DIMMS of various capacity Response time testing is based upon the recommended configuration not the minimum configuration Response time performance is only supported on the recommended configuration Physical memory The amount of physical memory installed on the server is critical in achieving maximum performance on the PC Microsoft Windows systems have a feature called Virtual Memory Virtual Memory allows the PC to continue running programs that re
55. its Alarm Browser and updates the color of the OTM object in the Network Map to reflect the current status of the OTM server or the status of the devices the OTM server manages In addition you can also configure the NNM to allow the network administrator easy access to the OTM server Refer to Optivity Telephony Manager System Administration 553 3001 330 for information on configuring the OTM server to forward alarms to an external management station Limitations e Coresidency is not supported for NNM and OTM on the same PC However for web clients if JRE 1 4 2 is loaded in the system and the default web browser is Internet Explorer both OTM and HP OpenView web applications can be launched simultaneously e The OTM server does not support auto discovery from NNM 553 3001 230 Standard 3 00 August 2005 Integrating OTM with HP OpenView 235 Hardware and software requirements PC hardware requirements HP OV PC Refer to HP OV NNM documentation for details PC software requirements HP OV PC HP OV NNM Release 6 x e OTM Alarm Integration Package OTM Alarm MIB OtmOpenAlarms mib OTM Status Monitor OtmStMon exe OTM software requirements OTM PC e OTM Release 1 01 or later with Alarm Notification application web based alarm browser System integration HP OV NNM Network Map On the NNM Network Map See Figure 112 on page 236 an OTM server can be represented as an object You can confi
56. launched simultaneously The successful launch of OTM and Optivity NMS web applications accessing JRE depends on the version of JRE currently loaded in the system If a version of JRE that is different than 1 4 2 is loaded in the system and you access OTM web applications you are prompted to install and load Java Plug In 1 4 2 the first time that you try to connect to the OTM server With the Java Plug In 1 4 2 loaded OTM web applications load successfully 553 3001 230 Standard 3 00 August 2005 Integrating OTM with Optivity NMS 227 If a version of JRE that is higher than 1 2 2 is loaded on the system then Optivity NMS web applications that require JRE cannot be launched This may occur even when the lower version is installed but not loaded on the system To successfully launch Optivity NMS web applications you must remove the higher version of JRE and run the JRE 1 2 2 set up program web server Optivity NMS uses Apache web server for its web applications whereas OTM uses Internet Information server IIS Using FaultSummary OTM filters and then forwards system traps to Optivity NMS Since OTM forms the main representative agent for systems all alarms received by Optivity NMS result in the change of status state of OTM depicted in Optivity InfoCenter When Optivity NMS and OTM co reside on the same server the OTM Trap system disables its Trap server and instead interfaces with the Optivity Trap server to receiv
57. performed daily during normal working hours for example from 8 00 a m to 5 00 p m every day The default value is the peak six hours of the day 9 00 a m to 12 00 p m and 1 00 p m to 4 00 p m Daily activities are based on the following assumptions Percentage of lines changed by the network administrator per day is 1 percent For example a system with 2000 lines has 20 lines changes by the network administrator during a normal work day Number of lines changed by end users through web Desktop Services is 0 25 percent For example a system with 2000 lines has approximately 5 lines changed by end users during a normal work day provided that the web Desktop Services Write feature is configured Off hours operations can use 100 percent of the CPU and are limited as follows from Table 17 Station retrieve reconcile is performed once a week or twice a month on the weekend The maximum period of time reserved for this activity is theoretically 48 hours For these examples reserve the time from 9 00 p m on Sunday to 6 00 a m on Monday or 9 hours 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 321 Station transmit is scheduled and performed during the peak 6 hours for example from 9 00 a m to 12 00 p m and 1 00 p m to 4 00 p m Assume for a Cabinet system that OTM can run Station update for two devices simultaneously based upon processor speed and CPU usag
58. replicator service and does not use WINS LMHOSTS entries are required on import Optivity Telephony Manager Installation and Configuration 314 Appendix A OTM engineering guidelines and export servers for any computers on different subnetworks participating in the replication Procedure 69 Configuring TCP IP to use LMHOSTS To configure TCP IP to use LMHOSTS on a Windows PC 1 Open Network and Dial up Connections 2 Right click the network connection you want to configure and then click Properties 3 Onthe General tab for local area connection or the Networking tab all other connection click Internet Protocol TCP IP and then click Properties Click Advanced click the WINS tab Select the Enable LMHOSTS lookup check box This option is selected by default 4 Tospecify the location of the file that you want to import into the LMHOSTS file click Import LMHOSTS and then select the file in the Open dialog box 5 Tocomplete the configuration either a Reboot the computer Or b Goto the command prompt and enter the following text nbstat R nbstat c End of Procedure HOSTS file The HOSTS file contains a list of host name to IP address mappings It is a regular text file The HOSTS file is located in the system root2 system 32 drivers etc directory for Windows XP and Windows 2000 systems See Figure 153 on page 315 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines
59. server and the client Very high bandwidth is consumed since Microsoft Access database accesses by the client require transfer of the entire databases If the RTT or bandwidth is limited it will result in performance degradation This is manifested by slow response times and if sufficiently poor may result in failure of operations e g timeouts The demands on the network are illustrated below for the scenario of a login to OTM from the client followed by opening up Station Administration The measurements were done in a lab environment with a dedicated LAN connection Performance in the customer environment varies depending on network utilization and system size for example number of lines number of managed systems During this operation over 2MB of data was transferred and over 7000 packets were transferred between the OTM server and the OTM client Subsequent operations would result in substantially smaller data transfers Similar data transfers would take place for other operations such as TBS reporting The impact of the high bandwidth consumption on other customer network applications should be considered when deploying OTM clients on the customer enterprise IP network Figure 149 on page 310 shows the relationship between Station Administration response time and RTT in a lab environment Optivity Telephony Manager Installation and Configuration 310 Appendix A OTM engineering guidelines Figure 149 Station Administrat
60. stop the installation 9 A Read Me dialog box prompts you to read the readme txt file Click Yes to view the Read Me file or No to skip the Read Me file Close the Readme txt to continue 10 Ifyou have installed applications that require Java Runtime Environment JRE you are prompted to install JRE at this point See Figure 35 Click Yes if you want to install JRE now JRE is required for the Alarm Script Wizard and the DECT application Figure 35 JRE Installation warning NJ C2 You have JRE 1 4 2 already installed on your machine that is required by some of the OTM Applications Do you want to modify the existing JRE Installation You may decide to install JRE at a later time The JRE install program is located in the OTM directory for example C Nortel at e For Windows C Nortel OMServices Jre Windows j2re 1_4_2 win exe e For other operating systems Support for Java Plug in Software on other operating systems is provided by the operating system vendor For more information on Java Plug in documentation and Frequently Asked Questions refer to http java sun com 553 3001 230 Standard 3 00 August 2005 Performing upgrades 89 11 12 13 14 15 16 17 18 Figure 36 Upgrade message JRE is required for the Alarm Script Wizard and the DECT application After clicking Yes a Limits Updated window appears asking you to restart your computer after the JRE installation is complete
61. switch is being used so having a good understanding of the customers call volume is highly recommended The sizing guidelines are provided to help ensure that OTM performs optimally OTM billing will still operate past these limitations but with degraded performance Performance concerns that arise from using OTM past the recommended limitation will not be considered as a product deficiency Note The time to cost CDR records and generate reports is directly proportional to the size of the call record database For larger or busier switches the response time for costing CDR and generating reports will be slower than with a smaller switch that doesn t generate as many call records 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 293 Operational limits OTM web interface Usage of the OTM web interface has the advantages of not requiring installation of the OTM client and providing the ability to access the OTM server from any PC with a web browser However using the web interface places a heavier workload on the OTM server The web Desktop Services Write capability was introduced in OTM 1 1 and provides end users as well as administrators with the ability to configure telephones using a web interface After a telephone s configuration has been changed and scheduled the job is placed into the queue of the scheduler The scheduler executes the jobs in the queue one by one This impacts the throughpu
62. technical data or information without first obtaining any required export licenses or other governmental approvals Without limiting the foregoing Licensee on behalf of itself and its subsidiaries and affiliates agrees that it will not without first obtaining all export licenses and approvals required by the U S Government 1 export re export transfer or divert any such Software or technical data or any direct product thereof to any country to which such exports or re exports are restricted or embargoed under United States export control laws and regulations or to any national or resident of such restricted or embargoed countries or ii provide the Software or related technical data or information to any military end user or for any military end use including the design development or production of any chemical nuclear or biological weapons 9 General If any provision of this Agreement is held to be invalid or unenforceable by a court of competent jurisdiction the remainder of the provisions of this Agreement shall remain in full force and effect This Agreement will be governed by the laws of the state of California Should you have any questions concerning this Agreement contact Nortel Networks Inc 2375 N Glenville Dr Richardson TX 75082 LICENSEE ACKNOWLEDGES THAT LICENSEE HAS READ THIS AGREEMENT UNDERSTANDS IT AND AGREES TO BE BOUND BY ITS TERMS AND CONDITIONS LICENSEE FURTHER AGREES THAT THIS AGREEMENT IS THE ENTIRE
63. telephone access options 1 Use the drop down list to select either User can sync changes or User cannot sync changes 2 Select Show Trouble Shooting link check box to enable this option For EndUsers clicking the link appears the Telephone Troubleshooting Help page which includes a reset button For Web users clicking the link appears the maintenance page for the telephone with all of the available commands 3 Select Allow users to restore pending changes check box to permit the users in this group to restore the changes made to a telephone 4 Click Apply to apply your changes End of Procedure General tab In the General tab you use check boxes to determine whether the Telephone General page appears for this user group and whether the users in this group are able to make changes to this Telephone page The Telephone General page contains information such as site system location and TN which may not be appropriate for or valuable to end users Procedure 36 Configuring the Telephone General page 1 Select Show this page check box to allow this user group to be able to view the Telephone General page 2 Select Page is Read Write check box to allow users in this group to make changes to the information that appears in this telephone page 3 Click Apply to apply your changes End of Procedure 553 3001 230 Standard 3 00 August 2005 Adding OTM web users 195 Keys tab In the Keys tab see Figu
64. the OTM User window End of Procedure Authenticating users You can select one of the following methods to authenticate OTM users e Local OTM server account LDAP authentication The Administrator account is always authenticated through the local server account because it is a default account on all supported Windows platforms The default authentication method is the Local OTM server account This method provides the best login performance because there is no requirement to search the OTM directory for the user s assigned User Group Procedure 33 Authenticating users To configure authentication 1 From the OTM Windows Navigator select Security gt User Authentication The User Authentication dialog box appears See Figure 89 on page 180 Authentication methods can also be configured using the web navigator See User authentication on page 187 Optivity Telephony Manager Installation and Configuration 180 Security Management Figure 89 User Authentication dialog box User Authentication x This dialog determines how users are authenticated when logging in to OTM Windows and Web applications Once authenticated the users assigned User Group controls access to specific OTM applications For end users to access their telephone configuration their Login Name must be entered into the OTM Directory For NT Domain and LDAP end user authentication the User Group must also be defined in the OTM directory
65. the Telephone features page You also use the User Groups page to indicate which users are permitted to make changes to the General and Keys pages User groups must be added and deleted in the OTM Windows Navigator OTM is shipped with the following user groups and corresponding access rights Administrators Full read write access rights Access rights cannot be changed for this user group e HelpDesk Faull access to all Web tree items except those under Web Administration Faull access to web Desktop Services including read write and synchronization capabilities Faull access to Windows Navigator applications with the exception of ITG Services Optivity Telephony Manager Installation and Configuration 190 Adding OTM web users e EndUser No access to Web or Windows Navigator applications Web Desktop Services is read only Only 21 features are available the rest are hidden e Default No access To view the available user groups click the User Groups link located under Web Administration in the OTM web tree The User Groups page appears See Figure 91 Figure 91 User Groups page File Edt View Favorites Tools Help Heak gt OA Al Qsearch Favorites meda lt D S i S Address NORTEL NETWORKS We User Groups Equipment hs Web Station User Groups control what the user can access on the OTM Windows
66. value in the Modem Script text box This is commonly None unless a specific value is defined for your system c Click Apply Optivity Telephony Manager Installation and Configuration 146 Before configuring OTM Figure 80 System Properties dialog box Communications tab Serial Profile Sample Site TestLab System Properties Ed General Communications System Data Applications Customers Network Profiles Selected Profile Name Connection Type TestLab2 Serial CommPort Com2 Ports m Connection Parameters Data Rate Stop Bits 3600 1 bit bu N s Delay secs 0 112 Parity None Timeout secs 30 ebits v bits Terminal Emulation VT220 Settings M1 NI m System Access Modem Script none S Modem Access ID xxxxxx Buffer Equipment Type inone Modem Initialization String Phone Number 9555 1 212 Modem Password End of Procedure 553 3001 230 Standard 3 00 August 2005 Before configuring OTM 147 Setting up customer information Procedure 19 Setting up customer information 1 Click Customers tab See Figure 81 Figure 81 System Properties dialog box Customers tab S ample Site Sample System System Properties Customer Customer customer2 customer3 customer4 2 Click Properties The Customer Properties dialog box appears with the General tab sele
67. web Desktop Services for end users web user interface only Optivity Telephony Manager Installation and Configuration 170 Security Management Creating a user group The Windows user group application was known as User Templates in early versions of OTM New user groups are created using an existing user group as the base User groups provided with OTM The following user groups and access definitions are shipped with OTM e Administrators This user group has read write access to all sites systems and applications The Administrators user group cannot be changed renamed or deleted The other user groups provided with OTM can be changed but they cannot be renamed or deleted e HelpDesk This user group has the following access privileges Access to all Web Navigator tree items except those located under the web Administration branch Faull access to web Desktop Services including read write and synchronization capabilities Faull access to the Windows Navigator applications with the exception of IP line IP Trunk Services e EndUser This user group has the following access privileges No access to the OTM Windows or web applications web Desktop Services is read only however all except 21 of the most commonly used features are set to Hidden e Default This user group has no access to any OTM features or applications User management recommendations The Administrator use
68. window when you click OK Serial connections The Terminal server application supports all the serial ports on the OTM server PC plus the systems configured in the OTM Navigator However while more than 8 serial ports may be configured the Terminal server is limited to 8 simultaneous serial connections The limit depends on the OTM server hardware the network capacity the server s CPU capacity and so on For a serial connection Direct to Com x appears where x is the com port number The fields for serial settings are enabled The default is the serial settings from the OTM database You can change the settings in the dialog box as shown Figure 102 on page 211 553 3001 230 Standard 3 00 August 2005 Terminal server 211 Figure 102 Virtual Port Properties Serial with Logging enabled Virtual Port 1 IV Enabled Sample Site Sample System Devices Direct to Com 2 fl Sample Site Cancel Santa Clara 1 m Network Settings Refresh Sample System SCH MTC Telnet Port Meridian Mail 59 Help fa Toronto Lab MEUG ERE Sample System p Serial Settings 4 Bits per second Data bits 600 e Parity Stop bits Nene fi Path Terminais in S ample Site Sample System txt Size K 256 _Change _ Marker lt End of File gt Enable All Disable All Network connections For a net
69. 1 4 Configuration Manager PC Anywhere 11 0 Timbuktu Pro 7 0 Norton Antivirus 2003 Standard and Professional McAfee VirusScan 8 0 NetlQ agent ONMS 10 1 ONMS 10 2 client CallPilot 2 5 3 0 Application Builder SCCS 4 2 5 0 System Management Interface SMI Workbench English SECC 4 2 SMI Workbench English Symposium web Center Portal Administrator client 4 0 Symposium Agent 2 3 Remote Office 1 3 5 1 4 Configuration Manager PC Anywhere 11 0 Timbuktu Pro 7 0 Norton Antivirus 2003 Standard and Professional McAfee VirusScan 8 0 NetlQ agent Optivity Telephony Manager Installation and Configuration 286 Appendix A OTM engineering guidelines Table 14 Co residency support Part 7 of 7 Browser IE 6 Japanese IE 6 Simplified Chinese Office Components Operating System 2000 server in Japanese Excel 2000 2002 Word 2000 2002 from Office XP in Japanese 2000 server in Simplified Chinese Excel 2000 2002 Word 2000 2002 from Office XP in Simplified Chinese web clients Any PC OS listed in abovetable which supports IE 6 Any PC OS listed in abovetable which supports IE 6 OTM Installed 2 2 English server installation 2 2 English server installation OTM 2 2 web client Administrat or UI OTM 2 2 web client Desktop UI Other Coresident Applications PC Anywhere 11 0 Timbuktu Pro 7 0 Norton Antivirus 2003 Standard and
70. 1 TCP Btrieve Station Administration Refer to Pervasive Pervasive Note uses 1 port per documentation session Start from 3351 Meridian 1 or Communication servar 1000 Port Type Protocol Component Remarks sending to OTM 162 UDP SNMP Alarm Traps LD 117 Microsoft Default Maintenance window Port OTM 1929 UDP DBA Note 1 port per session Start from 2038 1929 till 2057 2058 and onward is used as Data ports till 2185 DECT 5099 TCP RMI OTMDECT Using netstat command 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 319 Sample walk through of computations This section provides a sample walk through of computations used to determine how many systems and OTM clients can be connected to an OTM server Factors involved include e Type of OTM feature configuration e Type of OTM server and system hardware e Constraints on CPU usage and off hours work Sample configurations based on application usage and features The following are the sample configurations based upon application usage and features that impact server resources These configurations do not reflect how OTM is packaged for example General Enhanced and Premium Example 1 Configuration Station IP Line IP Trunk Maintenance Windows Alarm Management DECT configuration and other applications Example 2 Configuration and Alarm Management with web OTM client Access and LDAP Service and web Station Write configured for end users full O
71. 11 After the installation is complete you are given the option to view the Read Me file Click Yes to view the Read Me file or No to skip the Read Me file 12 If you have installed applications that require Java Runtime Environment JRE you are prompted to install JRE at this point See Figure 26 Click Yes if you want to install JRE now It is required for the Alarm Script Wizard and the DECT application Figure 26 JRE Installation x 9 Some of the OTM Applications needs JRE to be installed Do you want to install it now Optivity Telephony Manager Installation and Configuration 78 Installing OTM client software You may decide to install JRE at a later time The JRE install program is located in the OTM directory for example C Nortel at For Windows C Wortel OMServicesreWindowsV2re 1 4 2 win exe e To find which version of JRE you have look under your control panel gt Java plug in About box e For other operating systems Support for Java Plug in Software on other operating systems is provided by the operating system vendor For more information on Java Plug in documentation and Frequently Asked Questions refer to http java sun com JRE is required for the Alarm Script Wizard and the DECT application The JRE Information window opens Figure 27 Click OK Figure 27 JRE Information x A Please restart your computer after the JRE installation is completed NOTE Complete JRE Install
72. 15 The JRE Information window opens Figure 18 Click OK Optivity Telephony Manager Installation and Configuration 68 Installing OTM server software Figure 18 JRE Information Information BN xj e Please restart your computer after the JRE installation is completed NOTE Complete JRE Installation with Default selection 16 The JRE Licensening Agreement window opens See Figure 19 Select accept the terms in the license agreement Click Next Figure 19 JRE License Agreement ie Java 2 Runtime Environment SE 1 4 2 License License Agreement Please read the Following license agreement carefully Sun Microsystems Inc Binary Code License Agreement for the JAVA 2 RUNTIME ENVIRONMENT J2RE STANDARD EDITION VERSION 1 4 2 X SUN MICROSYSTEMS INC SUN IS WILLING TO LICENSE THE SOFTWARE IDENTIFIED BELOW TO YOU ONLY UPON zl C 1 accept the terms in the license agreement Installshield 17 The JRE Setup Type window opens See Figure 20 Select Typical from the JRE Setup Type screen to perform the default JRE installation Click Next Click Finish when install is complete 553 3001 230 Standard 3 00 August 2005 Installing OTM server software 69 Figure 20 JRE Setup Type ie Java 2 Runtime Environment SE v1 4 2 Setup Type Setup Type Choose the setup type that best suits your needs Ploase select a setup type 18 AJ recommended features will
73. 3 ETE C e see pacto Ce Vadogeddoop bug da E aab yg 234 Hardware and software requirements 0 000 233 System integralo secetei cR eR aa a E ddr 235 Installation and configuratloB s cs cccceege nee hea RESI a 238 This chapter provides information on the integration of the HP Open View HP OV Network Node Manager NNM management platform with Nortel s Optivity Telephony Manager OTM It discusses the type of integration supported The included procedures provide detailed step by step instructions on how to configure HPOV NNM to access OTM related functionality and information Nortel s technical support for this feature is limited to support of the two software files that are distributed with OTM OtmOpenAlarms mib and OtmStMon exe These files are compatible with the version of HP OpenView that was current at the time your OTM software was released Optivity Telephony Manager Installation and Configuration 234 Integrating OTM with HP OpenView Figure 111 OTM alarm integration with HP OpenView Network Node Manager Meridian 1 HP OpenView Optivity Network Telephony M1 Alarms Meridian 1 Node OTM Alarms Manager Device Manager OTM NNM Succession CSE 1000 As seen in Figure 111 CS 1000 and Meridian 1 systems Meridian Mail and other devices send their alarms to the OTM server which can then collect the alarms and forward them to the NNM The NNM appears the OTM alarms in
74. 3 00 August 2005 Adding OTM web users 193 Telephone access The Telephone tab in the User Group Properties dialog box is used to control access to the telephone pages on the web for each user group See Figure 93 Figure 93 Telephone access properties dialog box General Tab E HelpDesk User Group Properties x Name o Last Modifed Number of Users HelpDesk 12 8 01 3 53 48 PM 1 Navigator Telephone Options User Sync Options User can sync changes E vi Show Trouble Shooting link vj Allow user to restore pending changes General Keys Features Details vj Show this page vj Page is Read Write Telephone Profile data retrieved OK Cancel Apply Help Java Applet Window The options that are configured in the upper section of this dialog box are applicable to all of the tabs in telephone pages These options include e Allowing or denying this group the ability to synchronize changes with the system If synchronization is denied you must manually synchronize the changes with the system using Station Administration Optivity Telephony Manager Installation and Configuration 194 Adding OTM web users e Determining whether the troubleshooting link appears at the top of the telephone page for members of this group e Allowing or denying this group the ability to restore changes that have been made to a telephone Procedure 35 Configuring
75. 3 3001 230 Standard 3 00 August 2005 OTM Web Help 115 Figure 60 Help License OTM Software License Agreement m1 The Select Components dialog box appears See Figure 61 on page 116 Optivity Telephony Manager Installation and Configuration 116 OTM Web Help Figure 61 Select Web Help components dialog box Select Components m English We French Web Help German Web Help 5 Inthe Select Components dialog box click Next to install all English French and German helpfiles by default or click Change to select the sub components that you want to install See Figure 62 on page 117 553 3001 230 Standard 3 00 August 2005 OTM Web Help 117 Figure 62 Select Sub components dialog box Select Sub components Ed Select the components you want to install clear the components you do not want to install Sub components English Web Common Services Help 118250 K English Web Station Help 14859 K English MDECT Help 2708 K Description English Web Common Services Help Space Required 190151 K Space Available 599894 K 6 Click Continue in the Select Sub components dialog box see Figure 62 to return to the Select Components dialog box Figure 61 on page 116 7 Click Next to start the Web Help installation process 8 When the installation is completed the Web Help installation complete window appears Click OK End of Procedure Optivity Telephony Manager Installation a
76. 300 MB of disk space for virtual memory and normal OS operations CDR 250 bytes per record at peak rates over a one day period this creates a 700 MB file Station approximately 500 kb per 100 telephones From the example in Table 20 on page 321 and Table 21 on page 321 Disk space 500 kb 100 telephones 10 000 lines 50 MB of disk space Directory approximately 80 kb per 100 records From the example in Table 20 on page 321 and Table 21 on page 321 Disk space 80 KB 100 telephones 10 000 lines 8 MB of disk space Processor speed The 600 MHZ CPU recommended is sufficient for the maximum configurations presented here An increase in CPU power does not by itself greatly increase the capacity of the server The PC is so I O bound from accessing memory to accessing the hard disk that a two fold increase in CPU power may result in only a 10 percent increase in OTM capacity Replacement of the motherboard not just the CPU chip can further increase CPU performance since the newer motherboard is designed to take advantage of the high processor speeds for example faster CPU bus faster memory and so on The PC is still heavily bound to disk access and network speeds Windows XP systems may perform slightly slower than Windows 2000 systems of a similar hardware and software configuration due to the nature of the Operating System Optivity Telephony Manager Installation and Configuration 300 Appendix A OTM en
77. 315 Figure 153 Sample HOSTS file B Hosts Notepad OF x File Edit Search Help Copyright c 1993 1999 Microsoft Corp This is a sample HOSTS file used by Microsoft TCP IP for Windows This file contains the mappings of IP addresses to host names Each entry should be kept on an individual line The IP address should be placed in the first column followed by the corresponding host name The IP address and the host name should be separated by at least one space Additionally comments such as these may be inserted on individual lines or following the machine name denoted by a it symbol For example 102 54 94 97 rhino acme com source server 38 25 63 10 x acme com x client host 127 0 0 1 localhost 102 54 94 123 otmserver1 Use a text editor to edit the HOSTS file In the HOSTS file type the IP address and the host name of each computer with which you want to communicate for example on each OTM client computer add the OTM server IP address followed by its name Separate the items with at least one space Entries in the HOSTS file are not case sensitive Note that the HOSTS filename has no extension End of Procedure Asset Limits on Employee Editor The number of telephones assigned to an employee has significant impact on the performance of Employee Editor Figure 154 on page 316 shows the relationship between the number of telephones assigned to an emp
78. 4 Double click the Resources folder to open it 5 A Telephony Managers folder appears A Telephony Managers folder is created in Optivity NMS InfoCenter to contain all the Voice Elements integrated into Optivity NMS 6 Double click the Telephony Managers folder to open it 7 Modify the default view properties of the folder or you cannot view the OTM servers that are added to this folder Right click the Telephony Managers folder and choose Properties Open the Management server folder Select Optivity Telephony Manager and click Apply 8 From the InfoCenter menu bar choose File gt New gt Object The Object Properties dialog box appears with the Device tab selected See Figure 107 on page 224 a Inthe Label box type a label for the new object b Inthe Type box select the Management servers object type c Inthe Subtype box select an Optivity Telephony Manager subtype for the object d Inthe IP address box type the IP address of the object e Click Private or Global Private lets the local user see the device Global lets all users see the new object f Click OK A default switch icon appears for the OTM server Optivity Telephony Manager Installation and Configuration 224 Integrating OTM with Optivity NMS Figure 107 InfoCenter Object Properties dialog box Ed Object Properties Lx Device Link object Label foiMLab 1 ti i C W WO Type ManagementSewer OOO y SubType Optivi
79. AN cards click on Select from the list to install the Nortel server Subnet Interface card driver and follow the previous step to install the Nortel server Subnet Interface card 6 Inthe Network Protocol dialog box only select TCP IP protocol and then click Next to continue 7 Inthe Network Services dialog box you see the following services RPC configuration NetBIOS Interface Workstation Server Click to select the desired services 8 Click Next to install selected components Click OK for Adapter Properties 10 If the ELAN subnet card is the same type as the previously installed Nortel server Subnet Interface card the following message may appear A network card of this type is already installed in the system Do you want to continue Select OK 11 The Adapter Properties dialog box appears for the second LAN card Click OK to continue End of Procedure 553 3001 230 Standard 3 00 August 2005 Windows 2000 server reference 269 Configuring TCP IP See Typical configurations on page 300 in Appendix A for information on different network configurations that are possible with OTM Procedure 62 Configuring TCP IP Follow the procedure below to configure TCP IP settings on a Windows server 1 Choose Start Settings Network and Dialup Connections 2 Inthe Network and Dialup Connections dialog box right click the Local Area Connection icon and then select Properties 3 Inthe Local Area Connectio
80. AND EXCLUSIVE AGREEMENT BETWEEN NORTEL NETWORKS AND LICENSEE WHICH SUPERSEDES ALL PRIOR ORAL AND WRITTEN AGREEMENTS AND COMMUNICATIONS BETWEEN THE PARTIES PERTAINING TO THE SUBJECT MATTER OF THIS AGREEMENT NO DIFFERENT OR ADDITIONAL TERMS WILL BE ENFORCEABLE AGAINST NORTEL NETWORKS UNLESS NORTEL NETWORKS GIVES ITS EXPRESS WRITTEN CONSENT INCLUDING AN EXPRESS WAIVER OF THE TERMS OF THIS AGREEMENT Optivity Telephony Manager Installation and Configuration 553 3001 230 Standard 3 00 August 2005 Revision history August 2005 Standard 3 00 This document is up issued to support Communication Server 1000 Release 4 5 September 2004 Standard 2 00 This document is up issued to up issued for Communication Server 1000 Release 4 0 October 2003 Standard 1 00 This document is a new NTP for Succession 3 0 It was created to support a restructuring of the Documentation Library This document contains information previously contained in the following legacy document now retired Installing and Configuring Optivity Telephony Manager 553 3001 230 Optivity Telephony Manager Installation and Configuration 8 Revision history 553 3001 230 Standard 3 00 August 2005 Contents Revision history About this document ro UT Applicable SVBUEMIS uorpaasccde 4E ERA E Ren P anR REG PAGE T teuded quilenoea iere o EE Rn HEREDI CREE EU HE P AERA Ka ed Related qUFOPREBEOH ra du conta coecneneckbagd KR
81. Administrators do not place a person in multiple groups The first group detected by OTM is used to determine access permissions There is no restriction on the Administrators group Users may belong to other groups but if they belong to the Administrators group the Administrators profile overrides all other profiles While assigning access permissions be certain that you select the top level application for every sub application that you assign For example if you are selecting System Alarms you must also select Equipment Failure to do so can result in members of the user group being denied access to the website 553 3001 230 Standard 3 00 August 2005 Adding OTM web users 187 User authentication You can select one of the following methods to authenticate OTM users e Local OTM server account e Windows domain account e LDAP authentication The Administrator account is always authenticated through the local server account because it is a default account on all supported Windows platforms The default authentication method is the Local OTM server account This method provides the best login performance because there is no requirement to search the OTM directory for the user s assigned User Group Procedure 34 Configuring authentication To configure authentication 1 Under Web Administration in the OTM web tree select User Authentication The User Authentication page appears See Figure 90 on page 188 Optivi
82. Bar tray e Systems Configures the virtual ports See Virtual ports on page 209 553 3001 230 Standard 3 00 August 2005 Terminal server 209 Terminals Configures the starting network socket port number for communications between the OTM server and the OTM web System Terminal see Figure 101 on page 209 The default is 4789 Typically you will not need to change this Help Get context sensitive Help on the application Figure 101 Terminal Properties dialog box Terminal Properties x Base Port 4789 Cancel Help SIM Default Virtual ports In the Terminal server application the Virtual Ports Properties window allows you to enable or disable connection to a particular device It appears the virtual port number for each configured device and the corresponding serial or network settings In the Virtual Port Properties window a tree appears the devices that can be connected via a virtual port For serial ports the window retrieves the available serial ports from the Registry For network connections the window retrieves the site and system information from the OTM database The virtual port for a system uses the same IP address assigned to System Terminal The tree mirrors the tree in the OTM Navigator It uses the communication profile in System Properties determined as follows For a Generic system it uses the profile serial or network selected in the Application page in System
83. E INCLUDE localsru public lmhosts INCLUDE rhino public lmhosts END_ALTERNATE In the above example the appname server contains a special character in its name the popular and localsru server names are preloaded and the rhino seruer name is specified so it can be used to later INCLUDE a centrally maintained lmhosts file if the localsry system is unavailable Note that the whole file is parsed including comments on each lookup so keeping the number of comments to a minimum vill improve performance Therefore it is not advisable to simply add lmhosts file entries onto the end of this file Li Li Li 102 54 94 123 otmserver1 PRE OTM server 3 Savethe file as LMHOSTS Note The filename is LMHOSTS with no extension End of Procedure LMHOSTS is normally used for smaller networks or to find hosts on remote networks that are not part of the WINS database because name query requests are not broadcast beyond the local subnetwork If WINS servers are in place on an internetwork users do not have to rely on broadcast queries for name resolution because WINS is the preferred method for name resolution Therefore with WINS servers in place LMHOSTS may not be necessary The LMHOSTS file is read when WINS or broadcast name resolution fails Resolved entries are stored in a system cache for later access When the computer uses the
84. M package Procedure 5 Upgrading to another OTM package If an upgrade is done on a server in client server setup close all OTM client applications and OTM server applications then reboot the server 1 Double click Setup exe on the OTM CD ROM 2 Navigate through the OTM installation wizard The following screens appear see Installing OTM software on page 53 a b Ro 9 g Welcome to the Software Installation Wizard Software selection Software selection confirmation OTM Software Licences Agreement Welcome to the Optivity Telephony Manager Setup Identification Setup Choices 3 Enter the serial number and keycode of the OTM package you want to install See Figure 37 on page 91 Click Next to continue 553 3001 230 Standard 3 00 August 2005 Performing upgrades 91 Figure 37 Enter Keycodes dialog box Enter Keycodes xi Enter the serial number details and keycode for the software packages Serial Number pri 2345 Licensed to Admin Keycode H4xE NEN NEN Ha rear Note Previous OTM keycodes do not work You must use the OTM keycode for the new package The Warning message appears See Figure 38 Figure 38 Warning message Proceeding Further will make currently installed OTM version unusable Press Yes to proceed or No to go back 4 Click Yes to continue The Destination for Files dialog box appears The directory path of the previously selected Application files
85. Meridian 1 PBX 81 e Meridian 1 PBX 81C e Meridian 1 PBX 81C CP PII e Communication server 1000M Half Group CS 1000M HG e Communication server 1000M Single Group CS 1000M SG e Communication server 1000M Multi Group CS 1000M MG Systems that are referred to as CS 1000 IMPORTANT For Communication server 1000 Release 4 0 many terms have been rebranded However in this document the term Optivity NMS ONMS has not been rebranded it appears as it did for Succession 1000 Release 3 0 The rebranded CS 1000 Release 4 5 term for Optivity NMS ONMS is Enterprise Network Management System Text In this document the following text conventions are used angle brackets Indicates that you must input some command text You choose the text to enter based on the description inside the brackets Do not type the brackets when entering the command Example If the command syntax is chg suppress alarm lt n gt where nis 0 all 1 minor 2 major 3 critical you enter chg suppress alarm 3 to suppress all alarms except critical alarms bold Indicates command names options and text Courier text Example Enter prt open alarm 553 3001 230 Standard 3 00 August 2005 About this document 31 italic text plain Courier text separator gt Acronyms Indicates new terms book titles and variables in command syntax descriptions Where a variable is two or more words the words are conn
86. Network Places and select Properties 2 Right click on the ELAN network interface card and select Properties Ensure that the Client for Microsoft Networks and File and Printer Sharing for Microsoft Networks checkboxes are unchecked If not then uncheck and save the changes 3 Select Internet Protocol TCP IP and then click Properties The IP Address and Subnet mask should be set The Default gateway field must be left empty to avoid transmission of unintentional traffic on the ELAN subnet 4 Click Advanced The Advanced TCP IP Settings dialog box appears See Figure 142 on page 272 Optivity Telephony Manager Installation and Configuration 272 Windows 2000 server reference Figure 142 Advanced TCP IP Settings dialog box Advanced TCP IP Settings X IP Settings DNS WINS Options IP addresses IP address Subnet mask 192 168 168 2 255 255 255 0 Add Edit Remove r Default gateways Gateway Metric Interface metric n TN 5 Inthe IP Settings tab modify the Interface Metric value to a value greater than that of the Nortel server Subnet network interface Click OK to save all changes 6 Alterthe binding order of the Nortel server Subnet network interface to a number one postion by completing the following procedure a b c Select Start Settings Control Panel Double click Network and Dial up Connections On the Advanced men
87. OS the OTM predefined administrators user group is named Administrateurs or Administratoren to match the OS Assigning access properties OTM provides easy access to users for personal system site or network wide management of systems The administrator determines the level of access for the users in a particular user group The administrator also determines which sites and systems the members of the user group are able to manage It is the responsibility of the network administrator to ensure that only authorized users are able to access the OTM server and its associated system The administrator configures Windows user groups and individual users using the Windows user interface The administrator then determines the access permissions for each user group by using the OTM Web Navigator page For more information about setting user access refer to User groups on page 169 Security for upgrades and re installations As a security precaution with any upgrade or reinstallation of OTM software access properties for all user groups are reset to the default values Optivity Telephony Manager Installation and Configuration 164 Security Management Administrators Users Users of the OTM Administration Site belong to a distinct user group and are assigned the security profile for that user group Users are not able to alter access permissions for the Administrators user group Members of the Administrators user group can
88. Part No 553 3001 230 August 2005 4401 Great America Parkway Santa Clara CA 95054 NOTICE Notwithstanding any explicit confidentiality or proprietary markings to the contrary the information contained in this document has been reviewed and approved for public disclosure by Nortel However the access to use and disclosure of this document and the information contained therein continue to be subject to copyright and other restrictions conditions and limitations as detailed in the Terms of Use http www nortel com help legal index html Optivity Telephony Manager Installation and Configuration gt THIS IS THE WAY NORTEL gt THIS IS N RTEL Copyright 2005 Nortel Networks Limited All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Inc The software described in this document is furnished under a license agreement and may be used only in accordance with the terms of that license The software license agreement is included in this document Nortel Networks the Nortel Networks logo the Globemark Unified Networks SL 1 Meridian 1 Successi
89. Professional NetlQ agent PC Anywhere 11 0 Timbuktu Pro 7 0 Norton Antivirus 2003 Standard and Professional NetlQ agent CallPilot 2 5 3 0 web clients Administrator CallPilot web client on IE 6 SCCS 4 2 5 0 web Admin client 4 5 5 0 on IE 6 Symposium Agent Administration Workstation on IE 6 Symposium Agent Greeting 2 0 on IE 6 BCM 3 5 web Management Interface on IE 6 Nortel Hospitality Integrated Voice Services version 1 17 web browser management tool on IE 6 CallPilot 2 5 3 0 web clients My CallPilot on IE 6 SCCS 4 2 5 0 web client 4 5 5 0 Agent Uls on IE 6 Symposium Agent Greeting on IE6 Integrated Voice Services version 1 17 web browser management tool on IE 6 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 287 Hard coded limits This section lists the hard coded limits in the OTM software Table 15 outlines the maximum value for many of the parameters associated with the various components of OTM Table 15 OTM capacity parameters Part 1 of 5 Windows Common Services Maximum number of Sites that can be created on an OTM server 3 000 Maximum number of MG 1000B systems can be created under a specific site 256 Maximum number of synchronization Update tasks number of Log Windows that can be executed at the same time Number of Customers 100 Range of DN 0 9999999 Maximum number of Survivable Expansion Cabinet Maximum number of modem scr
90. R LICENSE AGREEMENT IMPORTANT READ CAREFULLY The End User License jeement EULA i a legal agreement between you eilher an individual or a single entity and Microsolt Corporation for the Microsoft softwere product idenlified above which includes compuler software and may include associated media printed materials and online or electronic documentation Product YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA By INSTALLING COPYING OR OTHERWISE USING THE PRODUCT IF YOU DO NOT REE YOU ARE NOT AUTHORIZED TO INSTALL OR USE THE PRODUCT t GRANT OF LICENSE Microsoft grants you the folowing nights provided that you comply with all terms and conditions of this EULA Installation and use You may instal and use the gt C don t agree lt Back Cancel Hep Optivity Telephony Manager Installation and Configuration 122 Microsoft IIS Lockdown wizard 4 Select the server Template Dynamic web server ASP enabled and enable the checkbox View template settings Click Next The Internet Services window appears See Figure 66 on page 123 Figure 65 Select server template A Internet Information Services Lockdown Wizard Select Server Template You can easily configure this server by selecting the template that most closely matches its role Select the template that most closely matches the role of this server To view the settings for this template select the View template settings check box and then cl
91. RER RU RE qi RP i Eg 233 dici FRU be EE E E keene k 233 IEndic Du Terr 234 Hardware and software requirements 0 0 00 235 eoe e a a E N ES EE T 233 553 3001 230 Standard 3 00 August 2005 Contents 13 Installation and configuration 4 cocco sse em Rye 238 Uninstalling OTM eee eee 261 dna m PC m 261 ONEN os Li Gacigos chee tee TE db C Rs E EE be 261 Uninstalling OTM s uueesxoci RR EN ee av SURE ROO HER EH RETE 261 Windows 2000 server reference 265 og e cet 265 gor Em 265 Installing OTM on Windows 2000 server 2 000 265 Testing helwork Catil ceaizeRelebr e3 RRelebeed bed Re PRG 275 Appendix A OTM engineering guidelines 277 LUM ooa aieo re dE E bed uad qi ied P b ppTEE news 277 8o nnm 217 Cdp TACOS 22 im aces te Rape cde Ea ico QOO RRR RR LS 217 Hardware and software comparisons 00 00 00 ee 279 Solare MING issue IR RIEN UR ACRES VOSS ESHEETS 280 PC Barbwatec parria ded d bid ob pb ibd a bad 296 Network bandwedtbi usse darte o ede ee te ERR EP EE E RES 300 OTM system performan E esoocesesck eec REESE HG ERR YR savers 309 OTM POW USSE errar IU REGAG epa Re epe ld eui ge tad 316 Sample walk through of computations 00 319 OTM language Suppott ieccesece te eee RE RENI RR EYES 326 Appendix B Installation checklist 327 Cautents caosa pe bp ME RS edF Oei bid iis 327 Pea Pm 327 Installation fequitemet
92. Remove your installed modem driver and install a generic modem driver in its place a b 2 9 From the Start menu select Settings gt Control Panel Double click Modems Click Remove to remove your modem from the installed list Click Add to add a new modem driver Select the check box Don t detect my modem will select it from a list and then click Next Select the standard modem driver matching your modem s baud rate for example Standard 28 800 bps Modem and then click Next Select the COM port to which your modem is connected and then click Next Click Finish to complete the modem installation Restart the system and try to establish a PPP or serial connection End of Procedure Optivity Telephony Manager Installation and Configuration 160 Configuring a modem for OTM applications 553 3001 230 Standard 3 00 August 2005 161 Initial login Windows users are authenticated using either a local account on the OTM server a Windows domain account or LDAP There is no default login name and password for these systems Any user account for example Administrator that is a member of the local Administrators group is always able to log in to OTM In a new OTM installation use any local Administrators group account for your initial log in After logging in to OTM for the first time you can set up additional users and user groups by selecting the following paths e To add user groups select S
93. See Figure 126 on page 249 553 3001 230 Standard 3 00 August 2005 Integrating OTM with HP OpenView 249 Figure 126 Add Object Palette dialog box Add Object Palette peed E SERERE 4 Select and drag the standard WindowsNT icon from the Symbol Subclasses See Figure 127 on page 250 onto the appropriate location on the Network Map The Add Object dialog box opens Optivity Telephony Manager Installation and Configuration 250 Integrating OTM with HP OpenView Figure 127 Add Object Palette dialog box Il edo n iu SUN WindowsNT 5 Fill in the Label field OTM server A in this example See Figure 128 on page 251 553 3001 230 Standard 3 00 August 2005 Integrating OTM with HP OpenView 251 Figure 128 Add Object dialog box E OTM Server fo e 9l e Capabilities General Attributes IP Map OTM Server Set WIE Figure 129 0 6 Select IP Map under Object Attributes and click Set Object Attributes See Optivity Telephony Manager Installation and Configuration 252 Integrating OTM with HP OpenView Figure 129 Add Object IP Map E OTM Server fe e oi 2 p General Attributes IP Map OTM Server 7 Select and enter the Hostname IP Address and Subnet Mask See Figure 130 on 553 3001 230 Standard 3 00 August 2005 Integrating OTM with HP OpenView 253 Figure 130 Add Object Set Attributes
94. TM system Example 3 Alarm Management Data Buffering amp Access DBA Traffic Analysis OTM as a Buffer Box replacement Access server Sample PC and system configurations The following are the PC and system configurations used for this example e OTM server and OTM clients connected to a 100 MB network utilizing no more than 35 percent of its bandwidth Refer to Figure 146 on page 305 e 512 MB of physical memory e ATAPI Hard Disk e 2 OTM Windows and or web clients active at the same time at peak usage e Cabinet system averaging 400 lines per system Optivity Telephony Manager Installation and Configuration 320 Appendix A OTM engineering guidelines Averaging call records second generated peak is 6 CS 1000M MG and Meridian 1 PBX 81C with CP4 averaging 2000 lines per system Averaging 3 call records second generated peak is 32 Operational constraints The following are the operational constraints During normal operation do not use more than 80 of the CPU for routine operations to leave time to perform other operations For example Maintenance windows and IP Line IP Trunk configuration Routine operations as defined in Table 17 on page A 296 are Station Add Move Change from server Station Add Move Change from OTM client Station web access web Desktop Services Write capability for End Users Alarms monitoring CDR and Traffic Collection Normal operations are
95. Type lt Back Cancel a If you select Default a summary of the default applications for the level of OTM that you have purchased appears See Figure 14 on page 66 Click Next to continue b If you select Custom you are given a list of applications to install See Figure 15 on page 66 Check the appropriate applications and click Next to continue Optivity Telephony Manager Installation and Configuration 66 Installing OTM server software Figure 14 Summary of default applications Installed Applications Setup Summary OTM Package Premium TBS Package Enhanced Licensed Client s 255 Clients Number of OTM Sets 128000 Sets TBS GCAS CRS TBSWEB Sets 128025 RUs 1 Web Station Admin 8 Common Services 9 ITG M1 IP Trk 10 ITG ISDN IP Trunks Figure 15 Custom Applications to Install Applications to Install Licensed Client s 255 Clients OTM Package Premium TBS Package Enhanced The following new applications are available for installation Check all the applications you wish to install Application Version Size Common Services d 128000 Sets 31876K ITG Ml IP Trk Alarm Mont 2 20 856K Call Tracking 2 20 1031K ESN ART 2 20 5124K Maint Windows 2 20 1560K Station Admin 2 20 7586K Traffic Analysis 2 20 9194K ITG IP Telecommuter 2 20 2268K z SelectAll ClearAll License 553 3001 230 Standard 3 00 August 2005 Install
96. Windows NT server machine to the directoryPath The directoryPath can be a shared folder on the network to which the user has read write access rights to 2 Restore OTM onto the new Windows 2000 server From the new Windows 2000 server machine execute the following command OtmOsUpgrade restore directoryPath batch This restores all the OTM information from the specified directoryPath 3 Install OTM 22 Optivity Telephony Manager Installation and Configuration 110 Performing migrations Install OTM 2 2 on the Windows 2000 server machine The installation program detects the restored OTM information and implements the proper migration procedures IMPORTANT After migration OTM 2 2 must be installed in exactly the same location as the previous OTM version For example if OTM 1 2 2 0x 2 1 is installed on c Nortel on Window NT server after migrating to Windows 2000 server OTM 2 2 must be installed in the same location on c Nortel End of Procedure Windows client migration The OtmOsUpgrade utility does not support OTM Windows client Migration since all the common data resides on the OTM Windows server After upgrading the OTM Windows server OTM 2 2 Windows client can be installed on any new PC Local user account on new PC The OTM user account from the local Windows NT account database cannot be migrated This limitation applies to OTM 2 0x 2 1 installed on Windows NT server OTM does not store the us
97. a server Stand alone supporting supporting no Supported OS OTM Windows OTM Windows OTMasa OTM web Software clients client Windows client clients Windows 2000 server Windows XP Professional Windows 2000 Professional Table 5 OS Service Packs OS PC Service Packs OS software Service Pack Windows 2000 server SP4 Windows XP Professional SP2 Windows 2000 Professional SP4 553 3001 230 Standard 3 00 August 2005 Preparing for installation 45 Table 6 Application software requirements Part 1 of 2 OTM PC configuration Application software Internet Explorer 6 0 SP 1 Windows only Netscape Communicator 4 79 UNIX only Netscape 6 x or later Netscape Navigator 4 08 TCP IP Protocol RAS Remote Access Service Java 1 4 2 runtime environment Microsoft Active server Page ASP Communication server 1000 Element Manager Novell NetWare client 4 8 server Required Not supported Required Required Required Required Supported Supports Windows XP Professional or Windows 2000 Professional IIS 5 0 required for Windows 2000 server Single stand alone Required Not supported Required Required Required Required Supported Supports Windows XP Professional or Windows 2000 Professional IIS 5 0 required for Windows 2000 IIS 5 1 required for Windows XP Professional Windows client Required Not supported Required Requ
98. able Consult the Engineering Guidelines in Appendix A OTM engineering guidelines in this document for further details on bandwidth and other network requirements for the OTM client communicating with the OTM server The appendix also provides information on the different network configurations that are possible Installing the software 1 Before installation a Onclient PC exit all Windows programs and disable any virus detection software b Remove the OTM exe shortcut file in the Start up folder if present c Ensure Distributed COM is enabled For DCOM to work the OTM client must be able to reach the OTM server by its actual IP address If Network Address Translation NAT is used on the server the OTM client is not able to reach the server i From Control Panel Administrative Tools Component Services right click My Computer under the Computers folder of the Console tree ii Click on the Default Properties tab ensure the Enable Distributed COM on this computer check box is selected d Onthe OTM server share the Nortel directory with the specific users or user groups who use the OTM client CAUTION Service Interruption Assign share permissions for the Nortel directory according to your corporate security standards e Onthe client PC map the Nortel directory located on the OTM server 2 Start the installation To do this double click the Setup exe file on the OTM CD ROM 3 Navigate through th
99. adMirite Optivity Telephony Manager Installation and Configuration 222 Integrating OTM with Optivity NMS Figure 106 InfoCenter Voice Management Properties dialog box El Voice Management Properties x Search Presentation Details Scope Filter C3 All Types Discovery Status Advanced Jl E a Switch taa m H 0 Hub 9 Link Status Switch Community Name X Bridge Cloud H 0 Subnet Interface fy Seed H 0 Router H Bridge Wide Area Network H 0 ELAN H 0 Cable Modem Ei 3 ManagementServer Optivity Station Agent End Node Enterprise Server H 0 Probe o9 VLAN Black Box Apply Reset Cancel Help Adding OTM server object to Optivity NMS InfoCenter Add an OTM server resource for every OTM server that you integrate and monitor with Optivity NMS If Access Control is enabled you must have a valid local user account user name and password and an Optivity NMS user account to log in to InfoCenter Procedure 46 Logging in to InfoCenter 1 From the Windows Start menu choose Programs gt Optivity gt InfoCenter The Optivity NMS InfoCenter login window appears 2 Type your user name password and the name of the Optivity NMS server and then click OK Optivity NMS InfoCenter appears 3 Inthe Folders pane click the InfoCenter icon 553 3001 230 Standard 3 00 August 2005 Integrating OTM with Optivity NMS 223
100. ade the OTM client software for the following reasons e toupgrade OTM applications not previously installed e to upgrade to another OTM package Upgrading to OTM applications not previously installed This situation occurs when the OTM server is upgraded The OTM client does not require an upgrade unless the client needs to access the ugraded applications Upgrading to another OTM package This situation occurs if the OTM server is upgraded to another OTM package for example the keycode is changed then the OTM client must also be upgraded Follow the procedure Optivity Telephony Manager Installation and Configuration 102 Performing upgrades Procedure 7 Upgrading the OTM client software 1 Double click Setup exe on the OTM CD ROM The OTM installation wizard appears 2 Navigate through the OTM installation wizard The following screens appear see Installing OTM software on page 53 o eo 9 f g Welcome to the Software Installation Wizard Software selection Software selection confirmation OTM Software Licences Agreement Welcome to the Optivity Telephony Manager Setup Identification Setup Choices Note f required and not present on the PC the setup program installs DCOM at this point Once installed you must reboot the PC After you reboot and log in the OTM software installation continues 3 Inthe Setup Choices dialog box select client then click Next The Destination for files dialo
101. anager Installation and Configuration 276 Windows 2000 server reference 553 3001 230 Standard 3 00 August 2005 277 Appendix A OTM engineering guidelines Contents Overview This appendix contains information on the following topics OVeIVIGW 653564 ce ce PENHEHRUX ERN Ucar eee RR Re cease 217 Cup TAS 2 tree es Tae RO Up a AUR ddp poa Gamera ds AT Hardware and software comparisons 00 02 eee ee 279 Solare mS oes iaa RIVERA a a NER ER RES 280 PC DaN vea ps d AET EEEE ERL EREA ESES 296 Network BandWidth occ eckson tip ERR ER e Re sq sane 300 OTM system perfom dli e us cence ke ES EROR Ya ER Y ER Rond 309 GTM POW UNAR League qe d ER dae Dd dducb ds dba d 316 This appendix provides a set of guidelines to help you determine the configuration and distribution of OTM servers within a network to efficiently manage CS 1000 and Meridian 1 systems Capacity factors This appendix examines the following areas where capacity is a factor e Features running on the OTM server and their impact to its resources such as CPU usage physical memory RAM and disk storage e web and OTM clients and their impact on OTM server resources e web based Station Administration Write capability that is performing Station updates over the web and its impact on the OTM server e CS 1000 and Meridian 1 systems and their impact on OTM server resources e Communications between the OTM server and CS 1000 and Me
102. and Web Navigators They also control access to the Web based Telecom Billing Reports Telephone pages V Web Administration 9 custom Help User Groups are added and deleted in the OTM Windows Navigator e User Group Last Modified Number of Users Session Monitor MANNMMPIN Administrators 12 8 2001 3 51 57 PM 1 d HelpDesk 12 8 2001 3 53 49 PM 0 EndUser 12 8 2001 4 45 04 PM 1 Default 12 8 2001 3 58 45 PM 0 Applet UserGroupManager ProfilleManager started E Internet 553 3001 230 Standard 3 00 August 2005 Adding OTM web users 191 Navigator access Access to the sites systems and applications available in both the Windows and Webs is controlled on a user group basis through the User Group Properties Java application When the user group name is entered into the User Group field in an OTM user s directory record the entry must match the user group name exactly This is primarily a concern when OTM is operating in a language other than English In this case the access profile name HelpDesk may have been translated into the local language To modify the access rights of a user group 1 Click to select a User Group 2 Click Edit The User Group Properties Java application launches and the User Group Properties dialog box for the selected user group appears See Figure 92 on page 192 Alternatively you can double click the user group to display the User Group Properties dialog box for
103. ant to restart my computer now and click OK Optivity Telephony Manager Installation and Configuration 80 Installing OTM client software 16 Check the installation log to make sure you installed OTM software correctly and that prerequisites have been met During installation the log resides in the following directory path C Norte Log log txt After installation the log resides in the Local Data directory where you installed the application Note To avoid mis alignment of pages when printing multiple pages of designation strips in station administration please perform the following steps 1 After installation upgrade of OTM uninstall the Generic Text only printer 2 Reboot the PC 3 Re install the Generic Text only printer 4 Reboot the PC End of Procedure pcAnywhere uninstallation When pcAnywhere version 11 0 is installed on a system and later it is uninstalled DCOM service is disabled by the uninstall process This process fails OTM login To enable OTM login complete the following procedure Once the pcAnywhere version 11 0 is uninstalled re enable the DCOM service Procedure 3 Re enable the DCOM service 1 on oo FP WO Ww Go to Control Panel Administrative Tools gt Component Services Click Computers folder Right click on My Computer Select Properties Select Default Properties tab Place a check next to Enable Distributed COM on this computer Click OK and close the Com
104. are requirements License management Before installing OTM 2 2 Software please read all of this chapter OTM combines with the Optivity Network Management System NMS to give an integrated data voice and video network as part of the Nortel Unified Networking system The resulting integration provides converged LAN WAN and voice management and the capacity to monitor OTM server activity through the Optivity NMS Optivity Telephony Manager Installation and Configuration 36 Preparing for installation For installation recommendations to create a secure environment for your OTM data and users see Security Management in the Common Services chapter of Optivity Telephony Manager System Administration 553 3001 330 To configure modems for use with OTM refer to Configuring a modem for OTM applications on page 153 When planning OTM installations consider detailed hardware and software guidelines in Appendix A OTM installation tasks Installing OTM involves performing tasks related to new OTM server software new client software upgrades migrations Web Help license management These tasks are covered in detail in the coming chapters 553 3001 230 Standard 3 00 August 2005 Preparing for installation 37 Supported systems OTM 2 2 supports the following machine types and managed sytem software releases Table 2 OTM supported machine types and managed system software Part 1 of 2 Machin
105. ask and Default Gateway for the Nortel server Subnet Interface connection e Select adapter 2 and enter the IP Address Subnet Mask and Default Gateway for the ELAN subnet connection To enter WINS server information click Advanced in the Internet Protocol TCP IP Properties dialog box Click OK Reboot the system End of Procedure 553 3001 230 Standard 3 00 August 2005 Windows 2000 server reference 271 Configuring OTM Dual Network Interface The OTM server or client may have a second network interface card NIC installed to connect to the ELAN subnet of a managed system This can result in the multicast traffic being sent on the ELAN rather than on the intended Nortel server Subnet formerly referred to as the CLAN The ELAN subnet must be protected from such traffic To prevent this type of multicast traffic the metric value of the ELAN network interface card must be modified so that it is greater than that of the network interface card connecting to the Nortel server Subnet This will cause the server to prefer the Nortel server Subnet network interface for multicast traffic rather than the ELAN network interface The binding order of the network interfaces is also important the Nortel server Subnet network interface should be first in the binding order Network services not used on the ELAN subnet are disabled as well Procedure 63 Configuring OTM Dual Network Interface 1 Right click on My
106. ate enterprises nt otm otmOpendlarm otmO penAlarmObjects otmSystem O OctetString 8 private enterprises nt otm otmOpen4larm otmOpen4larmObjects otmSystemComponent 0 QctetString 9 private ares nt otm otm pen amp larm otmOpen amp larmObjects otm riginating amp gent O ee 134177 222 210 10 private enterprises nt otm otmO penAlarm otmO penAlarmObjects otmProblemlsolationD atal 0 OctetString private enterprises nt otm otmO pendlarm otmOpendlarmObjects otmProblemlsolationD ata2 0 OctetString p d private enterprises nt otm otmOpen amp larm otmOpenAlarm bjects otmProbleml solationD ata3 0 OctetString OTM web Access Procedure 52 Accessing OTM To access the OTM server from NNM 1 Highlight the OTM object on the Network 2 Select Tools gt web Browser gt server Home Page Figure 115 on page 238 Optivity Telephony Manager Installation and Configuration 238 Integrating OTM with HP OpenView Figure 115 OTM web Access 2 134 177 222 Seqment Your default web browser is brought up with the web based OTM interface You can log in to the OTM web and access the various OTM applications including the OTM Alarm Browser End of Procedure Installation and configuration OTM Alarm Integration Package HP OV PC 1 Copy the OtmStMon exe to the Openview bin OV_BIN directory 2 Copy the OtmOpenAlarms mib to the directory 0V_SNMP_MIB Vendor Nortel Create this directory if it does not already exist
107. ation and minor messages PC server installation requirements Single stand alone OTM installation m m m m m m m m m m m Stand alone mode consists of a single web based client and no Windows clients ee LIT Ad LL dL Intel Pentium III Processor 600 MHz 2 GB 1 GB plus customer data storage 512 MB of RAM recommended One or two Ethernet Network Interface Cards if applicable Windows XP Professional Service Pack 2 Windows 2000 server Service Pack 4 Windows 2000 Professional Service Pack 4 OTM dongle USB dongle Printer port LPT USB Port required for dongle OTM CD and keycode Remote Access Service RAS Modem s for remote access optional If multiple web clients are connected to the stand alone system the requirements are equivalent to the OTM server requirements Optivity Telephony Manager Installation and Configuration 330 Appendix B Installation checklist OTM server installation ES mop g omg qr g e6 oq c c ccu ee ee ee ee L Intel Pentium III Processor 600 MHz 3 GB hard drive 1 GB of free space plus customer data storage requirements 512 MB of RAM recommended One or two Ethernet Network Interface Cards if applicable PC COM port with 16550 UART Hayes compatible modem optional Windows 2000 server Service Pack 4 Remote Access Service RAS OTM dongle USB dongle OTM CD and Keycode Configure and test network interfaces Enable IP routing if applicable
108. ation with Default selection 13 The JRE Licensening Agreement window opens Figure 28 Select accept the terms in the license agreement Click Next 553 3001 230 Standard 3 00 August 2005 Installing OTM client software 79 Figure 28 JRE License Agreement m Java 2 Runtime Environment SE v1 4 2 License License Agreement Please read the Following license agreement carefully Sun Microsystems Inc Binary Code License Agreement for the JAVA 2 RUNTIME ENVIRONMENT J2RE STANDARD EDITION VERSION 1 4 2 X SUN MICROSYSTEMS INC SUN IS WILLING TO LICENSE THE SOFTWARE IDENTIFIED BELOW TO YOU ONLY UPON ied I accept the terms in the license agreement ce 14 The JRE Setup Type window opens See Figure 29 Select Typical from the JRE Setup Type screen to perform the default JRE installation Click Next Click Finish when install is complete Figure 29 JRE Setup Type 9 Java 2 Runtime Environment SE v1 4 2 Setup Type Setup Type Choose the setup type that bast suits your needs C Custom Specfy the installation drectary and choose which program features to install You can change your choice of Features after installation by using the Add Remove Programs utiity in the Control Panel Recommended for advanced users 15 Restart the computer A dialog box asks you to restart the computer or end the installation without restarting the computer Select Yes w
109. authentication the User Group must also be defined in the OTM directory Select one or more authentication methods and the order in which they are performed Order Method M Local OTM Server account 2 Windows NT Domain account Domain 7 3 LDAP authentication Identifier EmployeelD uid Use SSL for Web login authentication Cancel 2 Use the check boxes to select one or more of the available authentication methods Optivity Telephony Manager Installation and Configuration 174 Security Management a If you select Windows NT Domain account enter one or more domains in the Domain text box Separate the domain names with a comma Note You must separate the domain names with a comma Do not use any spaces b If you select LDAP authentication use the drop down list to choose either EmployeelD uid or Email email 3 Usethe drop down lists to assign the order in which the authentication methods are performed If you choose multiple authentication methods OTM respects the order configured however it should be noted that the best performance is achieved by using the Local OTM server account method 4 Touse the SSL during the authentication process the OTM server must have the required certificate installed as described in Configuring Secure Sockets Layer SSL on page 131 Select the Use SSL for web login authentication check box after installing the certificate If the OTM serv
110. card CD ROM drive Ethernet Network Interface Card server configuration Intel Pentium III Processor 600 MHz Intel Pentium III Processor 400 MHz 512 MB 256 MB 2 GB 1 GB plus customer data storage 512 MB 800 X 600 or higher resolution Required 10r2 Single stand alone configuration Intel Pentium III Processor 600 MHz Intel Pentium III Processor 400 MHz 256 MB 512 MB 256 MB 2GB 1 GB plus customer data storage 512 MB 800 X 600 or higher resolution Required 1 client configuration Intel Pentium III Processor 600 MHz Intel Pentium III Processor 400 MHz 256 MB 512 MB 256 MB 500 MB 512 MB 800 X 600 or higher resolution Required 1 Optivity Telephony Manager Installation and Configuration 42 Preparing for installation Table 3 OTM server hardware requirements Part 2 of 2 Requirement Hayes compatible modem is optional for connection to remote sites required for polling configurations Please note WinModems are incompatible and are not supported PC COM port with 16550 UART 1 Dongle or USB dongle Parallel printer port configured or USB port required for dongle Two button Windows compatible mouse or positioning Floppy disk server configuration 56K BPS recommended Required Required Supports one USB dongle only USB dongles are not supported through a USB hub Required
111. cation server 1000 system SMTP server SMTP IP Line IP Trunk FTP Win client NetBEUI LDAP server LDAP LDAP server Over SSL OTMReceiving From Protocol web client HTTP Component Session Connect System Terminal Station Admin CPND List manager ESN Alarm Management Maintenance Window Corporate Directory amp DBA Corporate Directory amp DBA Alarm Notification OTM Windows client File Sharing LDAP Synchronization LDAP synchronization Component web CS Desktop Services web telecom billing system Remarks Using netstat Microsoft Default Port Microsoft Default Port Microsoft Default Port FTP data Microsoft Default Port Microsoft Default Port Microsoft Default Port Microsoft Default Port Microsoft Default Port LDAP SSL Remarks Microsoft Default Port Optivity Telephony Manager Installation and Configuration 318 Appendix A OTM engineering guidelines Table 19 OTM Port Usage Part 2 of 2 OTM Sending To Port Type Protocol Component Remarks web client 4789 TCP Virtual System The base port can 5045 Terminal be changed from Note VT uses 1 port 4789 per session Start with 4789 Win client 139 TCP NetBEUI Windows client File Microsoft Default Sharing Port Win client 135 TCP Login RPC SCM used by UDP DCOM Win client 1583 TCP Btrieve Station Administration Refer to Pervasive Pervasive documentation Win client 335
112. cations s 2 2 cecakke ah rra kesinkes 148 Setting Up systemi AMA sie at ss eee uw LIPS EQ ee Ep awa ees 150 Before configuring for OTM test the connection between OTM and your equipment using the sample site and system configuration Follow the procedure in this chapter After connecting successfully refer to Adding a site in Optivity Telephony Manager System Administration 553 3001 330 to configure your own sites and systems The complete list of OTM configuration procedures includes e Configuring Secure Sockets Layer SSL on page 131 e Configuring a modem for OTM applications on page 153 e Initial login on page 161 e Testing the connection on page 142 e Security Management on page 163 e Adding OTM web users on page 183 e Setting up the LDAP server on page 205 e Configuring the web browser client on page 213 Optivity Telephony Manager Installation and Configuration 142 Before configuring OTM e Integrating OTM with Optivity NMS on page 215 e Integrating OTM with HP OpenView on page 233 Testing the connection Use the following procedures to test the connection between OTM and your equipment For detailed instructions on adding sites and systems see Setting up system data on page 150 ELAN subnet required The Embedded LAN ELAN network interface must be configured and devices must be connected to the ELAN subnet before you can test the connection refer
113. causes the server to try and resolve the certificate authority s machine name or fully qualified domain name to an IP address If the certificate authority certificate server is inaccessible from the IIS computer then IIS continues to resolve the certificate authority s IP address until it times out These name resolution queries cause SSL connection delays To resolve this the client can import the OTM root certificate into the browser s certificate storage To import the OTM root certificate into Internet Explorer certificate storage complete the following procedure Procedure 16 Importing OTM Root Certificate 1 Make the OTM server certificate available to the client PC 2 From Internet Explorer select Tools gt Internet Options 3 Select Content tab and click Certificates 4 Select Trusted Root Certification Authorities tab 5 Click Import The Certificate Import Wizard walks you through the import process End of Procedure Setting up LDAP SSL Procedure 17 Setting up LDAP SSL 1 Setup Netscape Communicator 4 79 or above to trust certificate authorities used by LDAP servers that have SSL enabled If the LDAP server certificate is issued by well known certificate authorities such as VeriSign etc the certificate authority may already be in the Netscape Communicator certificate database by default Optivity Telephony Manager Installation and Configuration 134 Configuring Secure Sockets Layer SSL a V
114. computer OTM administrators and Help desk users can access and change their own telephones through either the Web or the Desktop Services end user pages Access to the end user 553 3001 230 Standard 3 00 August 2005 Adding OTM web users 185 pages requires the appropriate OTM directory setup user login and user group for these administrators and Help desk users OTM web application access permissions are controlled by the administrator on a per Windows user group basis For example the administrator may limit the OTM user s access to only some of the OTM web based functionality The OTM web controls access to applications by shielding web links to which the user does not have access The directories and files comprising those applications are similarly protected Configure Windows 2000 user groups and individual users using the Windows user interface on the OTM server then determine the access permissions for each user group by using the OTM web page For information about setting user access refer to User groups on page 189 Precaution As a security precaution with any upgrade or reinstallation of OTM software access profiles for all user groups except Administrator are reset By using the web Access Security feature any member of the Administrator user group can log in and set up access profiles for members of the HelpDesk end user and default plug ins Plug ins When an administrator or HelpDesk user first points
115. cted See Figure 82 on page 148 Optivity Telephony Manager Installation and Configuration 148 Before configuring OTM Figure 82 Customer Properties General tab Customer Customer 1 Properties Features Numbering Plans 408 555 1212 3 In the Scheduler System ID box change the user ID and password to one that is valid for logging onto the system and then click OK HLOC appears the home location code ESN defined in LD 90 End of Procedure Setting up OTM applications Procedure 20 Setting up OTM applications You must enable applications to make them available in the System window 1 Click the Applications tab The System Properties Applications tab appears Figure 83 on page 149 553 3001 230 Standard 3 00 August 2005 Before configuring OTM 149 Figure 83 System Properties Applications tab opt41 opt41 System Properties X General Communications System Data Applications Customers Network r Applications Enabled tName Communication Pr Alarm Management Default v Call Tracking serial v Consolidated Reports System v DECT Default vY ESN Default v Gen Cost Alle Sys i Maintenance Windows Default v Station amp dmin CPND List Manager Default I System Terminal Overlay Passthru Default v System Terminal VT 220 Default v Telecom Billing System v Traffic Default r Selected Application v Enabled Na
116. ctory For these users OTM is used to assign the login name for the account to an OTM user group The login names defined in OTM must be unique for all users Access to OTM Windows and web applications is provided through the Windows server A Windows domain account or an LDAP compliant directory can also be used to authenticate OTM users for web Services Refer to Web Navigator in Optivity Telephony Manager System Administration 553 3001 330 Deleting a user group You can delete a user group only after all associated members of that group are either deleted or reassigned to another user group You cannot delete the account that you used when you logged in to your current session Restricting user access permission levels You can restrict a user from having access to sites systems and applications However when a user is defined as being restricted from any access to all sites systems and applications in the Navigator the user can in fact see all the sites and systems in the Navigator tree and has read only access to their properties If restricted users try to open a system they see a System Window with no applications visible Sites and systems displayed in user groups When adding or modifying a user group only systems that have applications enabled are presented If no applications are enabled for the systems within a given site the site and system s do not appear in the User Group Properties dialog box For informat
117. cycle and thus are not supported by Nortel are also not supported by OTM Supported upgrade paths OTM 2 2 supports a direct upgrade from OTM 1 20 26 2 00 50 2 01 37 and 2 10 56 directly to OTM 2 2 Direct upgrades are NOT supported for customers migrating from OTM releases prior to 1 20 26 A two step upgrade is required first to OTM 2 0 or 2 01 and then to 2 2 Upgrade from MAT pre 6 67 to OTM 2 2 is purchased new and done as a new install Upgrade from MAT 6 67 to OTM 2 2 is done as a new install through an upgrade code 553 3001 230 Standard 3 00 August 2005 Preparing for installation 39 OTM server and clients overview OTM supports both web and WindowsQ clients The Windows GUl interface has more functionality than the web browser interface The Windows GUI interface may be used directly on the OTM server or on an OTM Windows client The OTM client accesses and modifies data that is stored on the OTM server This data is made available by sharing the OTM folder on the OTM server with all OTM clients Due to the large amounts of data transferred between the OTM server and the OTM clients high network bandwidth is consumed Response time and performance will degrade significantly unless the OTM client and OTM server are on the same LAN In general a WAN connection is not suitable Consult Appendix A OTM engineering guidelines in this document for further details on bandwidth and other network requirements for the
118. d 8 Click OK to continue A window dialog box displays a statement that some DLL files are in use and the PC needs to be re booted 9 Click Next to continue Optivity Telephony Manager Installation and Configuration 94 Performing upgrades The list of applications which were not selected during installation appears See Figure 43 Figure 43 Applications to Install dialog box Applications to Install Common Services ITG Ml IP Trk Alarm Mgmt Call Tracking Maint Windows Station Admin Iw Traffic Analysis IM ITG IP Telecommuter 10 Select the applications you need to add The Applications to Re install dialog box appears See Figure 44 on page 95 553 3001 230 Standard 3 00 August 2005 Performing upgrades 95 Figure 44 Applications to Re Install Destination for Files 11 Make any modifications to the selected applications All the check boxes are selected by default Clearing any check box uninstalls that particular application 12 Click Next to continue A Read Me dialog box prompts you to read the readme txt file Click Yes to view the Read Me file or No to skip the Read Me file 13 If you have installed applications that require Java Runtime Environment JRE you are prompted to install JRE at this point See Figure 45 on page 96 Click Yes if you want to install JRE now JRE is required for the Alarm Script Wizard and the DECT application Optivity Telep
119. d essere Rm n 54 Figure 2 Software Selection dialog DOX 2i ccceesiea sete ER asada eeaws 55 Figure 3 Software Selection Confirmation dialog box sse 55 Figure 4 hnoliware License Apreemen 44oicacdoe0ee e E OY X eww e 56 Figure 5 TA elooine SCOPES ded de orbes E WERE EVER des QU ER kee dees 57 Figure 6 Id ntificatlon gere n a icsaiie sa de REEAGORERGODCEGRG DEOR bey Cp RO bdo 58 Figure 7 SED TE DOIOBE eres tiated eet cepe a ke dd neue eedy 59 Figure 8 Windows Installer 2 0 information box 000 e eee 59 Figure 9 Enter goo Mer PME NC TET 61 Figure 10 Destination tor Application Files 21 4 cenccestatGnvand bee rgo 62 Figure 11 Destination for Common Data Files dialog box 63 Figure 12 Destination for Local Data Files dialog box 4 64 Figure 13 Select C onpoWellls added eo EP ROREPPONEIA RECIEN E RC RESTE 65 Figure 14 Summary of default applications irersiressisrisiseosisetiisi 66 Figure 15 Custom Applications to Install rc ek mee 66 Figure 16 Copy TIS o ssec KARI SOS ede wes REOR TEN yeaa Miers EA RR 67 Optivity Telephony Manager Installation and Configuration 18 Figure 17 JRE Tastalbatodh iss Seas ode ER deRERN Eq we baa Reda Pd ae 67 Figure 18 JIRE iD usce eC ERI peg hr d ie dac ip adi dobapa 68 Figure 19 JRE License APreetibllE ouesses sve ERG RE RREREUEPEeRURRAN ERE 68 Figure 20 JRE Semp Type 2 iiccktiwerbeteutagbicadgint ad
120. d Click OK to continue The Java 2 Runtime Environment installShield Wizard for Java 2 appears Click Next to continue The Program Maintenance window appears Select Modify to modify previously installed JAVA applications Click Next The Custom Setup window appears Click on Next to continue The Progress window appears where Java is being installed Click Finish to complete installation Restart the computer A dialog box asks you to restart the computer or end the installation without restarting the computer Select Yes want to restart my computer now and then click OK to continue After reboot a message see Figure 36 appears if a Database Upgrade Utility or Email Upgrade has run reminding you to define its settings NNortel MillenniumNExecsNMDRUPG EXE Running SYNMGRUparade 3 15 vbs upgrade script CEEEEELEEEEEEEEETEEEETEL EET EEEEEEEEEEEELTTETI Email Upgrade T This upgrade includes a new email component you must ensure that you define its settings Optivity Telephony Manager Installation and Configuration 90 Performing upgrades Note To avoid mis alignment of pages when printing multiple pages of designation strips in station administration please perform the following steps 1 After installation upgrade of OTM uninstall the Generic Text only printer 2 Reboot the PC 3 Re install the Generic Text only printer 4 Reboot the PC End of Procedure Upgrading to another OT
121. d Cancel 6 Click Next to continue Optivity Telephony Manager Installation and Configuration 100 Performing upgrades The Application Licenses to Upgrade dialog box appears See Figure 50 It provides a summary of the license upgrades that will be performed CAUTION Service Interruption Do not select Cancel to exit setup as indicated in Figure 49 on page 99 if you want the licenses to be completely updated Selecting Cancel updates client licenses only Set licenses are not updated at this point Figure 50 Application Licenses to Upgrade Application Licenses to Upgrade The following license upgrades will be performed Press Next to proceed Application Current License New License Size 29527K Telecom Billing Sys 15025 RUs 128025 RU 11500K 7 Click Next to continue The Limits updated message box appears 553 3001 230 Standard 3 00 August 2005 Performing upgrades 101 Figure 51 Limits updated message box Limits updated Ed i License limits have been updated 8 Click OK to continue The license limits have all been successfully updated at this point 9 If there are no further updates required to the OTM installation click Cancel at the next screen to exit the setup If there are further updates required to the OTM installation continue with steps 8 to 16 of Upgrading to another OTM package on page 90 End of Procedure Upgrading the OTM client software Upgr
122. d the system has been rebooted Figure 8 Windows Installer 2 0 information box Information Windows Installer 2 0 is required for OTM to run correctly Click OK to install the application and proceed with the OTM installation upgrade Optivity Telephony Manager Installation and Configuration 60 Installing OTM server software IMPORTANT Selecting server Standalone does not resolve problems with damaged software To resolve a damaged software problem back up your data files and perform an Uninstall Next perform an installation and then restore your data You must have the OTM server software installed prior to installing the client software The client has applications and executables but uses the common data from the OTM server 8 Enterthe serial number and keycode that you received with your OTM software package in the Enter Keycodes dialog box Figure 9 on page 61 Keycodes from a previous OTM keycodes do not work You must use the latest OTM keycode The serial number and keycode determine which applications are installed during the software installation process The serial number and keycode also determine the maximum number of terminal numbers TNs or sets telephones and OTM clients that can be configured in your OTM system In determining your maximum number of TNs only telephone TNs and virtual TNs are counted Trunk TNs are not included To purchase licensing for additional TNs or clients contac
123. dem from the list Click Finish to close the dialog box End of Procedure Installing Remote Access Service Procedure 65 Installing Remote Access Service Follow the procedure below to install Remote Access Service RAS on a Windows server 1 2 3 Choose Start Settings Network and Dialup Connections Double click the Make New Connection icon In the Network Connection Wizard welcome dialog box click Next In the Network Connection Type dialog box select Accept incoming connections and then click Next Optivity Telephony Manager Installation and Configuration 274 Windows 2000 server reference 5 Inthe Devices for Incoming Connections dialog box select the appropriate connection device and then click Next 6 Inthe Incoming Virtual Private Connection dialog box select Do not allow virtual private connections check box and then click Next 7 Inthe Allowed Users dialog box select the users that are allowed to connect to the server and then click Next 8 Inthe Networking Components dialog box select Internet Protocol TCP IP and then click Properties The Incoming TCP IP Properties dialog box appears See Figure 143 Figure 143 Incoming TCP IP Properties dialog box Incoming TCP IP Properties x Network access Allow callers to access my local area network TCP IP address assignment C Assign TCP IP addresses automatically using DHCP Specify TCP IP addresses From 1 E 2 23
124. dem however can only connect at the configured speed Therefore during the modem online handshaking period the PC modem sends out different tones to negotiate the speed and protocol and the switch modem connects at its configured speed and ignores additional attempts 553 3001 230 Standard 3 00 August 2005 Configuring a modem for OTM applications 155 Once the switch modem is connected any additional handshaking tones sent by PC modem are translated into data garbage under this condition and forwarded to the system SDI port These garbage characters may eventually lock up the system port The two modems may still be connected but access to the system overlay input is no longer possible To avoid this type of problem the key is to maintain modem compatibility To avoid potential problems and increase the connection success rate e Configure the PC modem to match the switch modem s settings e The speed between the system SDI port and the system s modem is locked to the system SDI port s baud rate if a high speed modem is installed on the SDI port e To minimize the garbage characters after carrier detect or carrier lost situations set your modem S9 register to a higher value for example 30 3 seconds and S10 register to a lower value for example 7 7 10 of a second When increasing the value of the S9 register you may need to do some timing adjustments on some of the modem buffer equipment scripts Optivity Te
125. down wizard 125 7 Deselect Writing to content directories checkbox Keep all other default settings Click Next The URLScan window appears See Figure 69 on page 126 Figure 68 Additional security amp Internet Information Services Lockdown Wizard Additional Security You can make addtional changes to this server for added security E Remove the selected virtual directores from this server tems that appear unavailable have eheady been removed R JIS Samples Iv Scripts Iv MSADC Iv liS amp dmn iv lSHelp Set fie permissions to prevent anonymous IS users From performing these actions Iv Burning system utilities foe example Cmd exe T tp exe r v Disable Web Distrbuled Authoring and Versioning wW ebDAV Optivity Telephony Manager Installation and Configuration 126 Microsoft IIS Lockdown wizard 8 Select Install URLScan filter on the server checkbox Click Next The Ready to Apply window appears See Figure 70 on page 127 Figure 69 URLScan a URLScan URLScan mproves the secunty ol this server R UALScan screens al ncoming requests to this server and filters them based on a set of rules You can customize the rules based on the role of your server Important The serves template that you ve selected chooses a fiker configuration that most closely matches your server environment Foe some server environments R may enable functionality you do not require foc others R may disable functionality you need
126. dows 2000 installing 265 setup program 265 Windows 2000 Professional 45 Windows 98 45 Windows NT component installation 266 network adapter software installation 268 X X11 packages 328 553 3001 230 Draft 2 01 August 2005 gt THIS IS THE WAY NORTEL gt THIS IS NORTEL gt THIS IS THE WAY NORTEL gt THIS IS NORTEL 338 Nortel Communication Server 1000 Optivity Telephony Manager Installation and Configuration Copyright O 2005 Nortel Networks Limited All Rights Reserved Information is subject to change without notice Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Publication number 553 3001 230 Document release Standard 3 00 Date August 2005 Produced in Canada 553 3001 230 Standard 3 00 August 2005
127. e capability for end users in web Desktop Services may not be significant in certain configurations Optivity Telephony Manager Installation and Configuration 294 Appendix A OTM engineering guidelines web support on server and Workstation platforms Table 16 outlines the differences observed in web support when OTM is running on server grade platforms and workstation platforms Table 16 web support on servers and workstations PWS on IIS on Windows 2000 server Windows 2000 Professional Concurrent Internet Explorer Only limited by OTM capacity 5 sessions Concurrent Netscape Navigator Only limited by OTM capacity 2 sessions Restricted Access by IP address Yes No and domain name Personal web server PWS is only intended to provide low volume web publishing capability Performance degrades with increased traffic and complex web pages or Java applications The number of sessions supported by PWS is based on a ten connection limit Internet Explorer uses two connections per session while Netscape Navigator uses between four and six connections depending on the size of the web page When additional clients attempt to access web Services and there are no available connections an error message appears See Figure 144 on page 295 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 295 Figure 144 Too many users are connected error message S Error 403 Microsoft Internet Explorer
128. e traps Upon receiving a system alarm or other traps that it has been configured to handle OTM reformats it and forwards it to Optivity NMS Optivity NMS recognizes the trap from OIT definitions and should now be able to reflect the changed status Procedure 49 Setting up FaultSummary 1 Select Application Launch from InfoCenter s top menu 2 Selectthe Fault Summary application See Figure 109 on page 228 3 While holding down the Ctrl and Shift keys select the Managementserver Optivity Telephony Manager resource to enable FaultSummary for OTM 4 Click Apply Optivity Telephony Manager Installation and Configuration 228 Integrating OTM with Optivity NMS Figure 109 Modify Application Launch dialog box z Modify Application Launch play rrent fau 1 Pathtrace application Pathtrace application Pathtrace application End Node Locator End Node Locator application Ping Launch ping App Agent IF aulitSummary bat N NameR PFN PFN End Node Enterprise Server FaultSurnmary N Name PFN PFN URL WITH HOSTNAME AND PROTOCOLyF End of Procedure Procedure 50 Launching FaultSummary Select the OTM icon and use the right click menu to launch FaultSummary See Figure 110 on page 229 553 3001 230 Standard 3 00 August 2005 Integrating OTM with Optivity NMS 229 Figure 110 Launch FaultSummary InfoCenter Resources Voice Management
129. e 5 Welcome screen Welcome to the Optivity Telephony Manager Setup 5 Click Next to continue The Identification screen appears See Figure 6 on page 58 Optivity Telephony Manager Installation and Configuration 58 Installing OTM server software Figure 6 Identification screen Identification 6 Specify the name of the person performing the installation and optionally a comment about the installation Click Next to continue The Setup Choices screen appears See Figure 7 on page 59 553 3001 230 Standard 3 00 August 2005 Installing OTM server software 59 Figure 7 Setup Choices Setup Choices Install software for the first time re install software or upgrade existing software on server or standalone Install software for the first time Client re install software or upgrade existing aie software on client PC Remove software which is no longer Uninstall needed or incorrectly installed Additional functions related to Utilities installation and upgrading of software and data lt Back Nest Cancel 7 Make setup choices For installation on an OTM server select server Standalone OTM requires Windows Installer 2 0 If the installation wizard detects that Windows Installer 2 0 is not installed the information box shown in Figure 8 on page 59 appears Click OK OTM installation continues after Windows Installer 2 0 installation has been completed an
130. e All buttons to move the key based features that this user group can change into the left column Optivity Telephony Manager Installation and Configuration 196 Adding OTM web users By putting keys into the left column users in this group can interchange these key types and change the key parameters If the user selects a key that is not in the left hand column while viewing the Telephone Keys page the Change button does not appear 3 Click Apply to apply your changes End of Procedure Features tab In the Features tab see Figure 95 on page 197 you use the check box and list of features to determine whether the Telephone Features page appears and if so which features the users in this group can view and change The list of features contains all the non key features listed alphabetically by prompt in LD 10 and LD 11 Each feature is assigned a restriction of Hidden ReadOnly or ReadWrite If Hidden the feature does not appear in the end user Feature drop down list Read Write capability requires the OTM Premium package 553 3001 230 Standard 3 00 August 2005 Adding OTM web users 197 Figure 95 Telephone access properties dialog box Features tab E HelpDesk User Group Properties x Name Last Modifed Number of Users HelpDesk 12 8 01 3 53 48 PM 1 Navigator Telephone Options User Sync Options User can sync changes baal vj Show Trouble Shooting link vj Allow us
131. e Log in to the OTM Administration website e Access all OTM web applications Assign access rights to the other user groups Assign access rights to applications HelpDesk users have access to all applications except those listed under Web Administration No other user groups have any access to OTM web applications unless you specifically grant that group appropriate permissions Assign access rights for web applications before any users from that group can log in While assigning access permissions be certain to select the top level application for every sub application that you assign For example if System Alarms is selected Equipment must also be selected Failure to do so can result in members of the user group being denied access to the website OTM web application access permissions are controlled by the Administrator on a per user group basis For example the administrator may limit the OTM users access to only some of the OTM web based functionality The OTM Web Navigator controls access to applications by shielding web links that the user does not have access to The directories and files comprising those applications are similarly protected Users log in to the OTM Web Navigator using their Microsoft Windows userID and password Login security for OTM web services ensures protection against unauthorized entry and enforces access permissions for logged on users Access to web applications applies to a group not to i
132. e OTM installation wizard The following screens appear for examples see Installing OTM software on page 53 a Welcome to the Software Installation Wizard b Software selection c Software selection confirmation 553 3001 230 Standard 3 00 August 2005 Installing OTM client software 73 d OTM Software Licence Agreement e Welcome to the Optivity Telephony Manager Setup f Identification Note f required the setup program installs DCOM at this point if it is not present on the PC Once installed you must reboot the PC After you reboot and log in the OTM software installation continues 4 Inthe Setup Choices dialog box select client 5 Select the directory for the installation of the application executable as shown in Figure 21 You may browse and select a local directory on the client PC or you can browse and select the mapped OTM server directory Click Next to continue A Question window appears 6 Click Yes on the dialog window c Nortel does not exist Do you want to create it Figure 21 Source for Application Executables dialog box Source for Application Executables Please select the directory you would like to install applications executables You may type the directory name or use the Browse button C Nortel Browse lt Back Cancel 7 Select the shared directory on the OTM server See Figure 22 on page 74 Click Next to continue Optivity Telephony Manager I
133. e figures CDR Reports are performed once a day For these examples off hours are from 12 00 a m midnight to 6 00 a m or 6 hours LDAP Sync is performed once a week on the weekend For these examples reserve the time from 9 00 p m Sunday to 6 00 a m on Monday or 9 hours Table 20 and Table 21 provide OTM capacity estimates based upon the information provided in the succeeding sections and using the configuration examples previously defined In the numbers presented the most limiting factor from routine operation off hours operation and network bandwidth is entered into the tables The numbers in these tables were calculated as follows Table 20 Maximum configuration for an Meridian 1 PBX 81 network averaging 2000 lines per system Configuration example Number of systems Number of lines Number of OTM clients ee 10 800 a Table 21 Maximum configuration for a Meridian 1 PBX 11C Cabinet or CS 1000 network averaging 400 lines per system Number of Number of Meridian 1 simultaneous Configuration example or CS 1000 systems Number of lines OTM clients Assumes two simultaneous systems Optivity Telephony Manager Installation and Configuration 322 Appendix A OTM engineering guidelines Configuration calculations Example Meridian 1 PBX 81 5 Meridian 1 systems or 10 800 lines Routine operation If administration is done primarily through the OTM Windows interface Adds Moves Chan
134. e key is used by both the client and the server 553 3001 230 Standard 3 00 August 2005 Security Management 167 e For OTM web clients by default clear text passwords are used however if the OTM server has the proper certificate installed you can force the use of SSL encrypted transport during authentication To use the SSL during the authentication process the OTM server must have the required certificate installed as described in Configuring Secure Sockets Layer SSL on page 131 Click the Use SSL for web login authentication check box after installing the certificate Before using SSL on the OTM server the OTM server must have the required certificate installed as described in Configuring Secure Sockets Layer SSL on page 131 If Use SSL for web login authentication is selected web login is performed using https instead of http and traffic is encrypted The OTM server automatically switches to non SSL transport once the user is successfully authenticated e If LDAP authentication is used the following sequence is used The OTM server tests to determine whether the Directory server offers SSL based authentication If SSL is supported by the Directory server passwords are encrypted before being transmitted using a Public Private key pair negotiated through the LDAP mechanism If SSL is not supported passwords are transmitted as clear text e All passwords including passwords to access
135. e status of the OTM server through the color of the object on the map be sure to set the Status Source under Symbol Properties to Object See Figure 133 on page 256 and Figure 134 on page 257 Optivity Telephony Manager Installation and Configuration 256 Integrating OTM with HP OpenView Figure 133 NNM Main Menu Symbol Properties 22 134 177 222 Segmenti Alda iol 4 28 e 82 ma m Symbol Properties OTM 210 553 3001 230 Standard 3 00 August 2005 Integrating OTM with HP OpenView 257 Figure 134 Symbol Properties dialog box End of Procedure Procedure 56 Configuring OTM web server Access You can also configure the Management URL to access the OTM server See Figure 135 on page 258 and Figure 136 on page 259 Optivity Telephony Manager Installation and Configuration 258 Integrating OTM with HP OpenView For an object on the Network Map under General Attributes in the Object Properties dialog box 1 Enter the address IP address or the DNS name of the OTM server in the ManagementURL field 2 SetisHTTPSupported to True Figure 135 Object Properties dialog box pmpkzs5 engwest baynetworks com 553 3001 230 Standard 3 00 August 2005 Integrating OTM with HP OpenView 259 Figure 136 Attributes for Object dialog box Attributes for Object pmpkzs5 engwest baynetworks com General Attributes SNMPAgent isHTTPSupported isHTTPManag
136. e types X11 software releases X21 software releases 11C 21 23 24 25 11C MINI 24 25 11C Compact Compact release 1 2 51C 030 21 23 51C 040 21 23 24 25 51C 060 23 24 25 51C 060E 23 24 25 61C 030 21 61C 040 23 24 25 61C 060 23 24 25 61C 060E 23 24 25 61C PII 81 81C 030 21 23 81 81C 040 21 23 24 25 81 81C 060 23 24 25 81 81C 060E 23 24 25 81C PII 25 Communication server 1000S Communication server 1000 Optivity Telephony Manager Installation and Configuration 38 Preparing for installation Table 2 OTM supported machine types and managed system software Part 2 of 2 Communication server 4 1000M Multigroup Communication server 3 4 1000M OTM supports the following systems and components e Meridian ITG Trunk 1 0 OTM IP Telephony MI IP Trunks application Meridian ITG Trunk 2 0 to 2 2 OTM IP ISDN IP Trunks application e Meridian IP Trunk 3 0 3 01 OTM ISDN IP Trunk application e Meridian ITG Line 1 0 OTM IP M1 Telecommuter application e Meridian ITG Line 2 0 to 2 2 OTM IP Phones application e Meridian IP Line 3 0 3 1 and 4 0 e DECT DMCS8 card and DMC4 with updated loadware e Meridian 802 11 Wireless IP Gateway OTM ITG Wireless Application Note OTM concurrence follows the life cycle plans of the Meridian 1 and CS 1000 systems and components with which it inter works Some CPU X11 release system configurations that have reached their end of life
137. ecking the current configuration 1 Login to Optivity NMS as Administrator 2 Check for the environment variable LNMSHOME View environment variables using the System option in Control Panel on the Environment Variables tab This variable holds the path of the Optivity installation typically c Optivity NMS All the executables are located in c Optivity NMS bin 3 Check for the environment variable OITHOME This environment variable points to the Optivity Integration Toolkit home directory typically C Optivity oit If you cannot find OITHOME create it 4 Copy OTM OlT files to the appropriate subdirectories in OITHOME All of the subdirectories under Optivity Oit on the OTM CD ROM are copied to OITHOME 553 3001 230 Standard 3 00 August 2005 Integrating OTM with Optivity NMS 219 5 RunLNMSHOME bin oitinstall u full path of OTM OIT file for every oit file in the OTM directory where u indicates to upgrade Optivity NMS If you do not specify the u parameter only a syntax check is performed on the OIT file This command updates the Optivity NMS database with the new definitions 6 Proceed with OTM installation checking for prerequisites IIS for instance as always End of Procedure About oitinstall Optivity NMS includes a program oitInstall that extracts the information that Optivity NMS needs for new device application support This information includes e database schema definitions e MIB i
138. ect Web Help components dialog box 000 116 Figure 62 Select Sub components dialog box 5 se eee e mo m 117 Figure 63 HI google E 120 Figure 64 License agreement aos xian ic eic ire dart ikter et dd 121 Figure 65 Select server eM Plate ies esee hare ERR UUERC OU R 122 Figure 66 Internet Services 12 2 49 od EVER E Rer e d Pd ER SS 123 Figure 67 c pp M ccr 124 553 3001 230 Standard 3 00 August 2005 21 Figure 68 Additonal SGCU IY ois aae esee oet ed AS UR RR ER Red Figure 69 DRILSGS 16s exe Uo pq ad EEEN dado peo perte Rp A Figure 70 Reddy TOdpply 22 s40reoges te VL RR E VEREVVERE ERR Rd ES Figure 71 Applying to security Seng asas icetikee debe wbdkee re S Red Figure 72 Completing IL Lockdow 422b RR erRARAE bance Figure 73 TN ecse WANE silvasic beitq4zsodvbeeioxe4 ias RR PEE Figure 74 TN ICSE eIROE ooa oes e ER E ered ec EE en EO Figure 75 ehent yemoyed dialog hox oxi coir oe EE ER ESO ER Op ERE ERES Figure 76 DoBsle RCM daussspbeituebse epeedd eo3dbjes9d E bw dap dd Figure 77 Add Communications Profile dialog box 0 Figure 78 System Properties Communications tab Ethernet Profile Figure 79 System Properties dialog box Communications tab PPP Profile Figure 80 System Properties dialog box Communications tab Serial Profile Figure 81 System Properties dialog box Customers tab Figure 82 Custome
139. ected by an underscore Example For additional information refer to Using Optivity Telephony Manager Indicates command syntax and system output for example prompts and system messages Example Open Alarm destination 0 is 47 82 40 237 Shows menu paths Example Select Utilities Backup in the Navigator window The following are some of the acronyms used in this document API ASP CCCR CLAN CLI CRS DBA DN ELAN FTP GCAS GUI IIS O IP ITG LAN LDAP application programming interface active server page consolidated call cost reports customer local area network see Nortel server subnet command line interface Consolidated Reporting System Data Buffering and Access directory number embedded local area network file transfer protocol General Cost Allocation System graphical user interface internet information services input output Internet Protocol Internet Telephony Gateway local area network lightweight directory access protocol Optivity Telephony Manager Installation and Configuration 32 About this document Related information MAT MIB NIC NMS OTM PTY RAS RU SNMP SSL TBS TLAN TN TTY uid VPN VLAN WAN Meridian Administration Tools management information base Network Interface Card network management system Optivity Telephony Manager pseudo TTY network port remote access server reporting unit simple network management protocol Secure sockets layer Te
140. ecurity gt User Groups from the OTM Navigator window and then select Configuration Add User Group from the User Groups window See Creating User Groups in Optivity Telephony Manager System Administration 553 3001 330 for detailed instructions on adding OTM user groups e To add users select Security gt Users from the OTM Navigator window and then select Configuration gt Add User from the OTM Users window See Adding Users in Optivity Telephony Manager System Administration 553 3001 330 for detailed instructions on adding OTM users Users that are not created from within OTM do not appear in the OTM Users window Optivity Telephony Manager Installation and Configuration 162 Initial login 553 3001 230 Standard 3 00 August 2005 163 Security Management When OTM starts for the first time the Administrator HelpDesk EndUser and Default user groups are the only active user groups You must assign access properties for any other groups that you have set up on the OTM server Localization Important advice for regionalized operating systems The name of the administrators user group in the French and German OSs is not Administrators These names are localized by Microsoft in the regional OS software In a default French Windows installation the local administrators user group is Administrateurs In the German version this user group is Administratoren When installed on a French or German
141. ed ManagementURL isService vendor isSNMPSupported isSNMPProxied isRDM Supported Messages Values for these attributes are not verified If you want to save a modified value press OK otherwise press Cancel Changes take effect when you OK the Object Properties DK DENY Cancel Help Unset True False pmpkzs5 engwest baynetworks com False Unset False False False End of Procedure OTM configuration OTM PC Refer to the Alarm Management section in Optivity Telephony Manager System Administration 553 3001 330 for information on configuring the OTM server to forward SNMP traps to HP OV NNM or other remote systems Optivity Telephony Manager Installation and Configuration 260 Integrating OTM with HP OpenView 553 3001 230 Standard 3 00 August 2005 261 Uninstalling OTM Contents This chapter contains information on the following topics 75 5 P nU 261 Leale OTN 352522522845 Spb de ae B Ede pA Ei 261 Overview This chapter contains information about using Uninstall to remove software that is no longer needed or that has become damaged or was incorrectly installed Uninstalling OTM Procedure 57 Uninstalling OTM 1 Access Uninstall a Fromthe Start menu select Programs Optivity Telephony Manager OTM Uninstaller or b Inthe Software Installation Wizard select Uninstall in the Setup Choices dialog box See Setup choices in the section on Installin
142. ed geaw gd rA d 259 Figure 137 Uninstall Confirmation dialog box 00 00 0000 08 262 Figure 138 Uninstall stais DOR ioc ce auihoeer eters avers Evo RE E 4 262 Figure 139 Reboot request dialog DOX 24 2605 tbeeiigd eed ri PE REEL edad 263 Figure 140 Umnstall complete dialog DOX 4 22 eade actes gerer gees 263 Figure 141 Internet Protocol TCP IP Properties dialog box 270 Figure 142 Advanced TCP IP Settings dialog box 000 500 ee eee 212 Figure 143 Incoming TCP IP Properties dialog box 02 ssotsoset e e 274 Figure 144 Too many users are connected error message 04 295 Figure 145 Connecting OTM to legacy systems pre Ethernet 301 Figure 146 Standalone OTM server with Dual NIC configuration 305 Figure 147 Standalone OTM server with routed connections 305 Figure 148 OTM server wih OTM CURIS ousouaeces hene nears treor noni 306 Figure 149 Station Administration Response Time versus Round Trip Time 310 Figure 150 Station Administration Response Time versus Network Bandwidth 310 pius 191 2 nt i basd pP PEFEPRMENRATEPENUI PRESE E Ride dn Example of LMHOSTS fle part 1 ossa esee Een 312 ll ARARA Example of LMEOSTS file part2 iuiaseneztuu akwme ite dae 313 Optivity Telephony Manager Installation and Configuration 26 Figure 153 sample HOSTS Bg 662566 spon tipo des aevaoeediedaesesaes
143. eehe serbe n arde obs 187 User ENUS 6402 eh ete ei ERRESiCEMedcebeiSd4esikRiibrckE4 dad 189 Installing and configuring desktop services 04 199 Setting up the LDAP server 205 Terminal SUFUEF uouessaxadexxxad aa E RARE E I ERR 207 Configuring the web browser client 213 Configure Windows XP SP2 to work with OTM 213 Accessing the OTM server Web using the PC client 214 Sore DUEB octet oes DROP ade OAOE 214 Integrating OTM with Optivity NMS 215 roug H T 215 iri PRELATI ETE TETTE 215 Integration regure nie rosiner redd QE S ERE Hp EE d eS 216 OTM Optivity NMS integration llle eee 217 OIM OL GS Lu I ea rbRRERXEROAIEPRBAXEEROlCPRES kosture th 217 Checklist for installing the Optivity Integration Toolkit 218 About oS e areitan Renee ARAR eb Yer 219 Using Optivity NMS IntoLenter isole tekeo tos dO 220 Viewing OTM server object properties cose e n twm 224 Modifying OTM server object properties 00 225 starting OTM web applications isuseoh aam x raien 225 Using Pan EOUPRURIPY cross 6690 reris etare toirt d ebd rddor 227 Conner OUM 551006541 ert chee e ir oe ER RYE ede ard 229 Removing am OTM SEVT icicles iiceadibes itkee inion iakr e iss 230 Troubleshoot oes cod EP oELEQCREEPIQUMERCEEE eEr n Er e 230 Integrating OTM with HP OpenView 233 CONUS cures dore x ree err P VR OVERRPU
144. em32 inetary director To restore this server to its previous settings run this wizard again To close Ihis wizard cick Finish End of Procedure Adding the default user created by IIS ie IUSR computer name gt to the Administrators group prevents errrors Procedure 13 Adding IIS default user name to Administrator s group 1 Goto Computer Management gt Local Users and Groups 2 Note that a default user IUSR_ lt computer_name gt is already present 3 Right click and select Properties select Member Of tab If this user is not member of Administrator groups add Administrator Groups to this user End of Procedure Optivity Telephony Manager Installation and Configuration 130 Microsoft IIS Lockdown wizard 553 3001 230 Standard 3 00 August 2005 131 Configuring Secure Sockets Layer SSL Contents This section contains information on the following topics CIVEPVISU A caus Jes o EE ER PHI I UA OR ADERIS vant eg ROMPE aes 131 Installing amp server certificate in US iios sss scr er 132 Configuring SSL on the OTM server platform 132 Enabling SSL for OTM web login 000000005 132 Importing OTM Root Certiicate i c ciseeeivedeiecarapeneaes 133 setuneg up LDAP SSLi cocoseobenkbpaxcquega cR Ae dyad ee oe RR 133 Overview To use Secure Sockets Layer SSL in web applications a server certificate must be installed in Internet Information Services IIS For the cer
145. ent users from changing the Administrator account password from within OTM Even though it is not listed in the Users window the OS Administrator account can always be used to log in to OTM Procedure 32 Adding a user 1 Inthe OTM Users window choose Configuration gt Add User The New User Properties dialog box opens See Figure 88 Figure 88 New User Properties dialog box Joe User Properties x General User Type z Login Name Joe Change Password Description Secretary 0 Phone Number fet 3 55 1212 Job Title oooooooooo0000000000000001 Comment a User Group EndUser o Status OK s Current Status ok Last Change 09 17 03 14 53 25 Last Login No login date Cancel Apply Help 553 3001 230 Standard 3 00 August 2005 Security Management 179 2 Select a User Type from the drop down list e Local Users who are authenticated using an account on the OTM server e Remote Users who are authenticated using LDAP or domain When Remote is selected the Change Password button as well as the Status and Current Status controls are disabled 3 Entera User ID 4 Fromthe User Group drop down list select the group to use as the basis for this user definition Enter other data as required 6 Click Apply OTM prompts you to enter a password 7 Enterthe password and click OK to change the OTM login password for this user only 8 Click OK The new user appears in the OTM User window Close
146. entioned here and the Data Networking NTP should be consulted for details If it is planned to connect the ELAN subnet to the enterprise IP network a layer three switch or router capable of packet filtering MUST be used to separate the ELAN subnet from the enterprise IP network The packet filter MUST be configured to prevent broadcast multicast and unauthorized traffic from entering the ELAN subnet If the ELAN subnet is connected to the enterprise IP network without a packet filtering router the system s call handling ability may be adversely affected It is recommended to use a layer two or layer three Ethernet switch for all subnets This is particularly important on the ELAN subnet when other application servers e g SCCS are present The use of shared media hubs can result in adverse system impact under some conditions ELAN connection options The OTM server and OTM client require connectivity to the ELAN subnets of the managed systems There are two choices for this ELAN configuration 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 303 e The OTM server or client is connected only to the Nortel server subnet or another subnet of the customer s Enterprise IP network and has a routed connection to the ELAN subnets of managed systems This is the more flexible and preferred configuration e The OTM server or client has a network interface that connects directly to the ELAN subnet A seco
147. er has the required certificate installed selecting the check box causes OTM to use SSL encrypted transport during authentication In this case web login is performed using https rather than http and the traffic is encrypted The OTM server automatically switches to non SSL transport once the user is successfully authenticated The selected method s are used to authenticate users on all OTM platforms OTM server OTM client and OTM web client End of Procedure Creating a user group OTM allows you to create User Groups to speed the process of adding users by accessing the OTM Windows Navigator and certain OTM web based applications In the User Group Properties dialog box you define most aspects of certain kinds of users such as their level of access to sites and systems and automatic connection to particular systems You can create as many User Groups as you need You assign individual users to a User Group when you add users to the OTM database There are two types of users local users and remote users Local users have accounts on the OTM server When you add a new local user an OTM user account and a local user account are created and the account is assigned to the specified User Group Deletion of a user removes the user account from the account list as well as from all relevant database tables Remote users have accounts that exist on a domain controller or in an LDAP compliant directory For these users OTM is used to assig
148. er password Users are required to recreate the local user account on the new PC Once those local accounts with the same name are recreated the OTM user group relationship remains intact There is no need to recreate local user groups Upgrading Windows NT 98 PC to Windows XP Pro 2000 Pro PC The procedure Upgrading Windows 98 NT 4 0 to Windows XP 2000 Pro on page 111 creates a Dummy OTM on a Windows XP Pro Windows 2000 Pro machine It appears to the installation program that there is an old OTM version installed This triggers the correct migration upgrade logic The utility backs up the installed OTM on the Windows 98 Windows NT 4 0 Workstation including executable DLLs data and registry and restores them to the same location on a Windows XP Pro Windows 2000 Pro PC Upgrading Windows 98 NT 4 0 to Windows XP 2000 Pro With OTM installed on a Windows NT 4 0 Workstation the OTM user account from the local Windows NT account database cannot be migrated OTM does not store the user 553 3001 230 Standard 3 00 August 2005 Performing migrations 111 password You must re create the local user account on the new PC Once those local accounts with the same name are re created the OTM user template relationship stays untouched There is no need to recreate local user groups for each template Procedure 10 Upgrading Windows 98 NT 4 0 to Windows XP 2000 Pro To move old OTM data from one PC running Win98 WinNT 4 0 Work
149. er to restore pending changes General Keys Features Details vi Show this page Set each feature to be hidden read only or read write Show ReadWrite v Restrictions for telephone features page Mnemonic Description Restrictions Automatic Answer Back Meridian Link Associated ACD Agent Hid CDR on Abandoned Calls Pa Alternate Redirection by Day Rea All Digital Connection Prefix Discon ReadWirite Data Port Verification ReadWitrite Alternate External Flexible Call Forw ReadWirite Alternate External Hunt DN Readvvrite Telephone Profile data retrieved OK Cancel Apply Help Java Applet window Procedure 38 Configuring the Telephone Features page To configure the Telephone Features page 1 Select Show this page check box to allow this user group to be able to view the Telephone Features page Use the drop down lists in the Restrictions column to configure each feature as ReadWrite ReadOnly or Hidden The Show drop down list contains All Hidden ReadOnly and ReadWrite This is used to limit the size of the list Optivity Telephony Manager Installation and Configuration 198 Adding OTM web users 2 Click Apply to apply your changes End of Procedure Details tab In the Details tab see Figure 96 you use the check box to determine whether the Telephone Details page appears Figure 96 Telephone access propert
150. erformance If you choose multiple authentication methods OTM respects the order configured however it should be noted that the best performance is achieved by using the Local OTM server account method For information on configuring authentication methods using the User Authentication web page see User authentication in Optivity Telephony Manager System Administration 553 3001 330 For information on configuring authentication methods using the User Authentication Windows dialog box see User authentication in Optivity Telephony Manager System Administration 553 3001 330 Password policy Password security during transport across the network is accomplished in the following manner Default passwords on the Call Server Signalling Server and the Voice Gateway Media Card are forced changed by the software OTM uses the PWD1 PWD2 and PDT passwords for certain functions that interact with the Call Server Signalling Server and Voice Gateway Media Card If any of the passwords expire due to the force change feature OTM functionality fails similar to having incorrect passwords The passwords must be updated manually on the Call Server Signalling Server and Voice Gateway Media Card through CLI commands OTM system properties must also be updated with the new passwords before proceeding with any OTM functionality e OTM Windows client passwords are encrypted using Crypto APIs prior to being transmitted The same privat
151. erify the certificate authority is included in Netscape Communicator certificate database To do this open the Communicator menu select Tools Security Info then click Signers on the left side b Ifthe certificate authority is not included in the database please consult your system administrator for importing a private certificate authority Locate the certificate database files used by the Netscape Communicator a From C Netscape userName directory UserName is the current login user name select cert7 db key3 db and secmod db b Copy the three files to the OTM Common Data directory usually under c Nortel Common Data Set up the LDAP SSL connection in OTM server a Open OTM Windows Navigator select Utilities gt LDAP Setup amp Logs b Setthe port number to be 636 or the specific SSL port number configured by corresponding LDAP server c Select Use SSL for authentication and synchronization For detailed instructions on setting up the LDAP server as well as an example of importing attributes to the OTM directory see LDAP Synchronization in Optivity Telephony Manager System Administration B53 3001 330 End of Procedure 553 3001 230 Standard 3 00 August 2005 License management Contents This chapter contains information on the following topics Serial Humber and Keycode cc s ces este er ewe RR RP Eure 135 TA DBSOEE Vos chest pte Udo apnd eade kOeb dad epi 135 RU COMBE PC 136 chent lcen
152. ery of these objects You must be logged in as administrator root to perform this activity Configuring Optivity NMS InfoCenter for OTM Procedure 45 Configuring Optivity NMS InfoCenter for OTM 1 Create a Voice Management folder in InfoCenter to contain all of the Voice Elements integrated into Optivity NMS OTM in this case 2 Modifythe default Properties of the Voice Management folder to display the Optivity Telephony Manager objects added to this folder a Right click the Voice Management folder and choose Properties See Figure 105 on page 221 b Open the Management server folder c Select Optivity Telephony Manager See Figure 106 on page 222 d Click Apply The wizards provided in Optivity NMS 9 0 1 and later add new OTM servers to Optivity NMS These wizards automatically establish the Device Agent Interface relationship in Optivity NMS databases 553 3001 230 Standard 3 00 August 2005 Integrating OTM with Optivity NMS 221 Figure 105 InfoCenter Resources Custom Internet Internet ReadMtrite Network Seeds ELANs ELANS ReadMitite Probes ReadMirite Resources Probes gl VLANs VLANs ReadMrite Switch Communities Switches gl Subnets Switch Commu Switches Read Write Subnets ReadMirite Segments Segments ReadWrite Routers Routers ReadMrrite Hubs Hubs ReadMirite Brid Brid Re
153. es Read write Read only or No Access Each click of the right mouse button causes the access privileges and corresponding icon to change Select the Administrator box if appropriate The site and system icons change to reflect the access level Access privileges defined for sites or systems at higher levels in the tree structure are applied to all subordinate items See Table 11 on page 177 553 3001 230 Standard 3 00 August 2005 Security Management 177 The question mark icon indicates that the sub items belonging to the item displaying the question mark icon have mixed access settings Table 11 Access privilege icons Icon Explanation Read and write access Read only access No access Indicates that the access privileges in the branch are mixed between one or more of the above levels 4 Enter values in the User ID and Password text boxes to allow this class of user to connect to this system without having to enter a User ID and Password each time you want to connect If the Administrator wants to use the web Maintenance Pages these fields must be completed in the Administrators User Group properties 5 Click OK to save changes and close the User Group Properties dialog box End of Procedure Optivity Telephony Manager Installation and Configuration 178 Security Management Adding a user The Administrator user account for the Windows 2000 OS does not appear in the OTM Users window This is to prev
154. es users click on a system or device to open a web System Terminal or URL to manage a system or device open Maintenance Pages for performing maintenance operations on system hardware e web based alarm browser to view alarms and events from multiple systems and devices ability to locate telephones view and change configuration data e web based Maintenance Pages to perform maintenance operations enable disable and so on on system hardware e OTM web configuration pages login access LDAP sync reports and so on The OTM administrator has the responsibility of installing configuring and maintaining OTM web services User login and security Users log in to the OTM web using their Windows userID and password Login security for OTM web services ensures protection against unauthorized entry and enforces access permissions for logged on users There are three categories of users e Administrators OTM administrators e HelpDesk OTM Help desk users e EndUser OTM end users In addition there is a Default user category Default users are able to successfully log in to the Web but they do not have an access profile defined in their Directory record OTM administrators and Help desk users have user accounts in a Windows domain End users may have accounts either in a Windows domain or through an LDAP server Administrators must be set up in a Windows Administrator group on the server itself not on a remote
155. eycodes dialog box Enter Keycodes xi Enter the serial number details and keycode for the software packages Serial Number pri 2345 Licensed to Admin Keycode H4xE NEN i ca Note Previous OTM keycodes do not work You must use the new OTM keycode The Warning message appears See Figure 47 Figure 47 Warning message i 9 Proceeding Further will make currently installed OTM version unusable Press Yes to proceed or No to go back 4 Click Yes to continue The client License message box appears See Figure 48 on page 99 Standard 3 00 August 2005 Performing upgrades 99 Figure 48 client License message box Client License i Client License has been updated from 100 to 255 If you want to upgrade or re install applications please continue with the installation Otherwise click OK to close this message dialog then select Cancel to exit setup 5 Click OK The Destination for Files dialog box appears The directory path of the previously selected Application files Common Data files and Local Data files are shown See Figure 39 on page 92 Figure 49 Destination for Files dialog box Destination for Files Setup has detected a previous OTM installation and will continue to use the same directories OTM files will be installed in the directories shown below Application Executables C ANortels CommonData C Nottel Local Data C Nortel lt Back
156. f the Software and c to use and copy the associated user manual solely in support of authorized use of the Software by Licensee This license applies to the Software only and does not extend to Nortel Networks Agent software or other Nortel Networks software products Nortel Networks Agent software or other Nortel Networks software products are licensed for use under the terms of the applicable Nortel Networks Inc Software License Agreement that accompanies such software and upon payment by the end user of the applicable license fees for such software 2 Restrictions on use reservation of rights The Software and user manuals are protected under copyright laws Nortel Networks and or its licensors retain all title and ownership in both the Software and user manuals including any revisions made by Nortel Networks or its licensors The copyright notice must be reproduced and included with any copy of any portion of the Software or user manuals Licensee may not modify translate decompile disassemble use for any competitive analysis reverse engineer distribute or create derivative works from the Software or user manuals or any copy in whole or in part Except as expressly provided in this Agreement Licensee may not copy or transfer the Software or user manuals in whole or in part The Software and user manuals embody Nortel Networks and its licensors confidential and proprietary intellectual property Licensee shall not disclose to any third pa
157. files data or programs 4 Limitation of liability IN NO EVENT WILL NORTEL NETWORKS OR ITS LICENSORS BE LIABLE FOR ANY COST OF SUBSTITUTE PROCUREMENT SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES RESULTING FROM INACCURATE OR LOST DATA OR LOSS OF USE OR PROFITS ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OF THE SOFTWARE EVEN IF NORTEL NETWORKS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO EVENT SHALL THE LIABILITY OF NORTEL NETWORKS RELATING TO THE SOFTWARE OR THIS AGREEMENT EXCEED THE PRICE PAID TO NORTEL NETWORKS FOR THE SOFTWARE LICENSE 5 Government licensees This provision applies to all Software and documentation acquired directly or indirectly by or on behalf of the United States Government The Software and documentation are commercial products licensed on the open market at market prices and were developed entirely at private expense and without the use of any U S Government funds The license to the U S Government is granted only with restricted rights and use duplication or disclosure by the U S Government is subject to the restrictions set forth in subparagraph c 1 of the Commercial Computer Software Restricted Rights clause of FAR 52 227 19 and the limitations set out in this license for civilian agencies and subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause of DFARS 252 227 7013 for agencies of the Department of Defense or their successors
158. g OTM server software 2 The Uninstall Confirmation dialog box see Figure 137 on page 262 displays a list of the OTM applications that are currently installed and asks for confirmation that you want to delete them Click Yes to continue Optivity Telephony Manager Installation and Configuration 262 Uninstalling OTM Figure 137 Uninstall Confirmation dialog box Question Q 3 The status box see Figure 138 provides a visual indicator of the progress of the uninstall process Common Services is the last application to be uninstalled Figure 138 Uninstall status box 4 The Reboot request dialog box appears requesting that you reboot the PC giving the option of performing the reboot now or later See Figure 139 on page 263 Select your preference and click OK to continue 553 3001 230 Standard 3 00 August 2005 Uninstalling OTM 263 Figure 139 Reboot request dialog box Restarting Windows AIlOTM applications have been successfully uninstalled Please close all other applications and restart your machine for the uninstall to be complete C Yes want to restart my computer now C No l will restart my computer later 5 After the PC has been rebooted the Uninstall complete dialog box appears indicating that OTM has been removed See Figure 140 Click OK to exit Figure 140 Uninstall complete dialog box OTM Uninstall BE xl e OTM has been successfully uninstalled No Fu
159. g box appears See Figure 52 on page 103 The Destination for files dialog box shows the directory path of Application Executables Common Data and Local Data This is where the OTM files were stored in the original installation and where the new files will be stored 553 3001 230 Standard 3 00 August 2005 Performing upgrades 103 Figure 52 Destination for files dialog box Destination for Files X Setup has detected a previous OTH installation and will continue to use the same directories OTM files will be installed in the directories shown below Application Executables CANortek CommonD ata h Local Data C Nortel 3 Cancel 4 Click Next to continue The Enter Keycodes dialog box appears See Figure 53 on page 104 The fields contain the data stored on the OTM server Optivity Telephony Manager Installation and Configuration 104 Performing upgrades Figure 53 Enter Keycodes dialog box Enter Keycodes SEO d rd d 5 Click Nextto continue The Applications to link window appears See Figure 54 on page 105 553 3001 230 Standard 3 00 August 2005 Performing upgrades 105 Figure 54 Applications to Link window Applications to Link S pd the applications installed on the network to be linked on this Application Common Services ds 7536K ITG Ml IP Trk 2 20 2740K Alarm Mgmt 2 20 860K Call Tracking 2 20 1031K ESN ART 2 20 6710K Maint Windows 2 20
160. ge dai eos ERA REA REX HIC PRR LRA EI EU Padel 137 Security device dongle or USB dongle 65 s2 ee00 4005 138 Serial number and keycode TN license Keycodes supported on previous releases of OTM do not work in OTM 2 2 The serial number and keycode you receive with your OTM software package determines the maximum number of terminal numbers TNs or telephones Reporting Units RUs and OTM clients that can be configured in your OTM system To purchase licensing for additional TNs RUs or clients contact your OTM vendor TN license checking Each time you log in to OTM your TN license is checked If the number of set TNs telephone TNs and virtual TNs configured in your system is approaching the maximum for your license the TN Warning window appears See Figure 73 on page 136 Optivity Telephony Manager Installation and Configuration 136 License management Figure 73 TN license warning i Your TN license 10015 is nearly exceeded Please contact your vendor to get more license License exceeded If your TN license has been exceeded an Error window appears See Figure 74 This message appears every 15 minutes Contact your vendor to obtain a license for additional TNs Figure 74 TN license error e Your TN license 10016 is exceeded Please contact your vendor to get more license License reuse TN checking is performed on bootup and after every 12 hours of operation If you de
161. generates one trap approximately every ten seconds Beginning with X11 Release 25 you can use filtering on the system to reduce the output of traps However there is no filtering capability on IP Line IP Trunk IP Line IP Trunk does not generate traps under normal operating conditions In an abnormal situation IP Line IP Trunk could be expected to generate an alarm every 5 seconds IP Line IP Trunk may generate a large number of alarms when Quality of Service QoS monitoring is enabled When QoS monitoring is enabled an alarm is raised or cleared for every QoS threshold crossing excellent good or fair per codec A network with varying QoS has many threshold crossings resulting in a large number of alarms Recommended usage For bandwidth and processing reasons alarm traffic should be minimized If alarms from the switch are sent to OTM use filtering to limit the traffic to only important alarms Since it is unlikely that multiple Voice Gateway Media cards will simultaneously exhibit problems the alarms generated by Voice Gateway Media cards should not create traffic problems To limit alarm traffic Nortel recommends that you not enable Network QoS Monitoring Changes to IPLine IP Trunk to allow filtering helps this situation The incoming rate of alarms must match the handling capabilities of the OTM configuration The alarm circular queue can be quickly exhausted if there is significant alarm traffic Operational measurement processi
162. ges approximately 23 8 CPU utilization If administration is done primarily through the OTM web interface Adds Moves Changes approximately 27 CPU utilization Off hours operation Station update 1 record 3 seconds 9 hours 32 400 seconds 32 400 seconds 1 record 3 seconds 10 800 records lines 10 800 lines 2000 lines per system approximately 5 Meridian 1 systems Network bandwidth Station peak operations 80 kb second Network 100 MB second b usage per system 80 kb second 100 MB second approximately 0 1 35 allowed usage 0 1 per system approximately 350 Meridian 1 systems Example Meridian 1 PBX 11C Cabinet 26 Meridian 1 or Communication server 1000 systems or 10 800 lines Routine operation If administration is done primarily through the OTM Windows interface Adds Moves Changes approximately 23 8 CPU utilization If administration is done primarily through the OTM web interface Adds Moves Changes approximately 27 CPU utilization Off hours operation Station update 1 record 6 seconds 9hours 32 400 seconds 32 400 seconds 1 record 6 seconds 5 400 records lines 5 400 lines 400 lines per system 2 simultaneous systems approximately 26 Meridian 1 or Communication server 1000 systems 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 323 e Network bandwidth Station pea
163. gineering guidelines Network bandwidth Typical configurations OTM interface access While the connection from OTM to the managed systems may be either serial or an IP connection the OTM applications may be accessed by a variety of means e The Windows GUI and web interfaces can be used directly on the OTM server Remote users can dial up to the OTM server and use CLI to access the Communication server 1000 and Meridian 1 systems e OTM web clients can also be used to connect to the OTM server e For full access to OTM features the OTM client GUI interface can be used e Connect to the OTM server client using a supported remote access software package e g pcAnywhere This is particularly useful if OTM clients cannot be deployed remotely due to bandwidth limitations Serial connections to systems Figure 145 shows how OTM connects to systems that do not support Ethernet In this scenario OTM is connected to these systems through their serial ports Physical limitations on serial connections limit OTM to be placed within 15 24 meters 50 feet of these systems to minimize noise which can cause transmission errors It is also possible for the serial connection to be established over a modem connection Note that some OTM applications cannot work over a serial connection For more information see Table 9 CS 1000 and Meridian 1 software requirements on page 49 The diagram only shows the OTM server but it is possible f
164. guration 28 About this document e Communication server 1000M Chassis CS 1000M Chassis e Communication server 1000M Cabinet CS 1000M Cabinet e Communication server 1000M Half Group CS 1000M HG e Communication server 1000M Single Group CS 1000M SG e Communication server 1000M Multi Group CS 1000M MG e Communication server 1000E CS 1000E Note When upgrading software memory upgrades may be required on the Signaling Server the Call Server or both System migration When particular Meridian 1 systems are upgraded to run CS 1000 Release 4 0 software and configured to include a Signaling server they become CS 1000M systems Table 1 lists each Meridian 1 system that supports an upgrade path to a CS 1000M system Table 1 Meridian 1 systems to CS 1000M systems This Meridian 1 system Meridian 1 PBX 11C Chassis Maps to this CS 1000M system CS 1000M Chassis Meridian 1 PBX 11C Cabinet CS 1000M Cabinet Meridian 1 PBX 51C CS 1000M Half Group Meridian 1 PBX 61C CS 1000M Single Group Meridian 1 PBX 61C CP PII CS 1000M Single Group Meridian 1 PBX 81 CS 1000M Multi Group Meridian 1 PBX 81C CS 1000M Multi Group Meridian 1 PBX 81C CP PII CS 1000M Multi Group For more information see one or more of the following NTPs e Communication Server 1000M and Meridian 1 Small System Upgrade Procedures 553 3011 258 e Communication Server 1000M and Meridian
165. gure incoming events to trigger a color change to the object icon to indicate the current status of the OTM server or of the devices monitored by the OTM server Optivity Telephony Manager Installation and Configuration 236 Integrating OTM with HP OpenView Figure 112 HP OpenView Network Node Manager Network Map The OTM Status Monitor OtmStMon is the program that is used to update the color of the icon for an OTM object When the color is changed upon the receipt of an incoming event a message is also logged and appears in the NNM Alarm Browser to indicate the status update HP OV NNM Alarm Browser You can display contents of incoming OTM events in the NNM Alarms Browser See Figure 113 Figure 113 HP OV NNM Alarms Browser ovspmd managed process netmon has terminated une HERSEY Tue ocr rll us s ovspmd managed process ovtrapd has terminated ur HERSEY Tue oct 11 us ovspmd managed process ovactiond has terminated HERSEY tue oct sii us ovspmd managed process ovcapsd has terminated ur HERSEY Tue Oct rll us E ovspmd managed process ovdbcheck has terminated a rue Oct 11 us ovspmd managed process ovalarmsrv has terminatec HERSEY tue Oct rll us P ovspmd managed process ovsessionmgr has terminat Minor Wed oct 06 172 Received event 1 3 6 1 4 1 562 3 3 5 0 10 enterpi Normal Wed Oct 206 s OTM Server Status Critical Minor Wed oct 40 dg Received event 1 3 6 1 4 1 562 3 3 5 0 10
166. he Cryptix Development Team In addition the program and information contained herein are licensed only pursuant to a license agreement that contains restrictions on use and disclosure that may incorporate by reference certain limitations and notices imposed by third parties Optivity Telephony Manager Installation and Configuration Nortel Networks Inc Optivity Telephony Manager software license agreement NOTICE Please carefully read this license agreement before copying or using the accompanying Optivity Telephony Manager software or installing the hardware unit with pre enabled Optivity Telephony Manager software each of which is referred to as Software in this Agreement BY COPYING OR USING THE SOFTWARE YOU ACCEPT ALL OF THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT THE TERMS EXPRESSED IN THIS AGREEMENT ARE THE ONLY TERMS UNDER WHICH NORTEL NETWORKS WILL PERMIT YOU TO USE THE SOFTWARE If you do not accept these terms and conditions return the product unused and in the original shipping container within 30 days of purchase to obtain a credit for the full purchase price 1 License grant Nortel Networks Inc Nortel Networks grants the end user of the Software Licensee a personal nonexclusive license a to use the Software either on a single computer or if applicable on a single authorized device identified by host ID b to copy the Software solely for backup purposes in support of authorized use o
167. he OTM server and or OTM clients VPN connections OTM does not have any special support for Virtual Private Network VPN connections Itis possible for OTM to use a VPN connection as long as this is transparent to the OTM application One example would be for a remote user to use the OTM web client using a VPN connection over the Internet into the customer Enterprise IP network to access the OTM server 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 307 Bandwidth utilization The trade off is the cost of OTM versus the cost of increased network bandwidth or network subnets Once OTM servers are attached to the WAN the customer s network may be impacted but there is a saving on the number of OTMs needed Never expect to fully utilize Ethernet bandwidth Performance degrades quickly as the utilization exceeds a certain threshold approximately 35 percent Consult the network administrator for details on network bandwidth utilization Table 18 lists the average and peak traffic for the ELAN subnet and Nortel server subnet This is based upon traffic analysis of a system running on a CP4 CPU For an Cabinet system system divide the ELAN subnet numbers by 2 except for alarms For the CPP CPU multiply the ELAN subnet numbers by 4 except for alarms Table 18 Network bandwidth usage per system Transfer rate bits second OTM Activity Average Peak Station Add Chg Del ELAN
168. he host This allows a network administrator to keep an activity log of the virtual port connection If this ASCII log is to be viewed from a web browser the file should be stored in a web accessible path Virtual Port Properties Network with Logging disabled See Figure 103 Figure 103 Virtual Port Properties Network with Logging disabled Virtual Port 1 Enabled Innovatia Lab MG1000T Media Gateway 1 cg Devices Innovatia Lab l Cancel C510005 Network Settings Refresh Call Server scu nm Telnet Port jesse s Media Gateways l Help TT EB umani UNE MG1000T_Media Ga Sample Site L Sample Branch Office Serial Settings Sample CSE 1000 R2 Bits per second Data bits Sample Media Gatew sl E Sample Meridian 1 Sample Meridian Mail Parity Stop bits E ml Path 4 n Size K E 553 3001 230 Standard 3 00 August 2005 213 Configuring the web browser client This chapter contains information on configuring the OTM web browser client Make sure that the PC client requirements have been met as described in OTM hardware requirements on page 39 Configure Windows XP SP2 to work with OTM Procedure 41 Configure Windows XP SP2 to work with OTM 1 Open Control Panel Internet Connection Firewall Choose one of the following options a Select General Tab then set Internet Connection Firewall to Off Mode or b Select Exceptions then select only t
169. hen the computer is started The LMHOSTS file is a text file in the Windows directory that lists the IP addresses and computer names of remote Windows networking servers with which you want to communicate The LMHOSTS file should list all the names and IP addresses of the servers you regularly access For example the LMHOSTS table file entry for a computer with an address of 192 53 63 2 and a NetBIOS computer name of Buildingl would be 192 53 63 2 Buildingl Procedure 68 Creating an LMHOSTS file To create an LMHOSTS file 1 Use a text editor to create a file named LMHOSTS Or Edit the default file named LMHOSTS SAM This file is located in the system root system 32 drivers etc directory for Windows 2000 and Windows XP systems 2 Inthe LMHOSTS file type the IP address and the host name of each computer that you want to communicate with For example on each OTM client machine add the OTM server name and its IP address Separate the items with at least one space Note that entries in the LMHOSTS file are not case sensitive Optivity Telephony Manager Installation and Configuration 312 Appendix A OTM engineering guidelines Figure 151 Example of LMHOSTS file part 1 Hi Lmhosts Notepad O x File Edit Search Help Copyright c 1993 1999 Microsoft Corp This is a sample LMHOSTS file used by the Microsoft TCP IP for Windows This file contains the mappings of IP addresses to computernames NetBIOS name
170. hony Manager Installation and Configuration 96 Performing upgrades Figure 45 JRE Installation Warning EN ill 2 Some of the OTM Applications needs JRE to be installed Do you want to install it now 14 15 16 17 18 19 You may decide to install JRE at a later time The JRE install program is located in the OTM directory for example C Nortel at e For Windows C Nortel OMServices Jre Windows j2re 1_4_2 win exe e For other operating systems Support for Java Plug in Software on other operating systems is provided by the operating system vendor For more information on Java Plug in documentation and Frequently Asked Questions refer to http java sun com JRE is required for the Alarm Script Wizard and the DECT application After clicking Yes a Limits Updated window appears asking you to restart your computer after the JRE installation is completed Click OK to continue The Java 2 Runtime Environment installShield Wizard for Java 2 appears Click Next to continue The Program Maintenance window appears Select Modify to modify previously installed JAVA applications Click Next The Custom Setup window appears Click on Next to continue The Progress window appears where Java is being installed Click Finish to complete installation 553 3001 230 Standard 3 00 August 2005 Performing upgrades 97 20 Restart the computer A dialog box asks you to restart the computer or end the i
171. hose applications that you want network access enabled To enable web applications from the Internet Explorer menu bar select View gt Manage Add Ons gt then select Add ons that have used by Internet Explorer and enable all From the Internet Explorer menu bar select Tools Pop Up Manager then enable Pop Up Windows From the Internet Explorer menu bar Tools gt Internet Options gt Security gt Trusted Sites click Sites then add server IP address to trusted site End of Procedure Optivity Telephony Manager Installation and Configuration 214 Configuring the web browser client Accessing the OTM server Web using the PC client Procedure 42 Accessing the OTM server Web using the PC client 1 Enter the OTM server IP address or computer name in the location bar of the web browser on the PC client 2 Press Enter End of Procedure Software plug in The first time the OTM server Web loads you are prompted to download a software plug in See Figure 104 The software you download is a standard Java Runtime Environment JRE plug in of about 7 8 MB size Figure 104 JRE Plug in download prompt 1 Java Plug in Installation Netscape File Edit View Go Communicator Help 232 amp a CA Ss Back Forvera Reload Home Search Netscape Print Security Shop B Instant Message B Instant Message Exi Nortel amp ccess InConference ESP OSM Java Plug in Installation Java Plug in In
172. i ee 224 Modifying OTM server object properties 00 225 Starting OTM web applications 0 0 e eee eee eee 225 Using Pub E SO ORE Ls aia p a oe eate de xao e bdo 227 Onn patie OTA s i ie ee eae bee Ne AER wy ee p dde 229 Removing at OTM Severs cese erase ERR EG Ge bore s 230 Taoubleshonme cie asks Cea dae gkdo bo Eb REESE uds 230 Optivity Telephony Manager OTM integrates with Optivity Network Management System NMS versions 10 1 and 10 2 Optivity NMS is an enterprise level network management solution providing fault performance configuration and security management for Nortel inter networking devices Through Optivity NMS you can monitor your OTM servers OTM Alarm Manager receives SNMP traps from managed CS 1000 and Meridian 1 entities Through Alarm Notification OTM sends filtered traps to Optivity NMS By using Optivity NMS InfoCenter you can manually add OTM servers into the Telephony Managers Resources folder Property information that you add about the Optivity Telephony Manager Installation and Configuration 216 Integrating OTM with Optivity NMS OTM servers is added to the Optivity NMS database For access to Optivity NMS documentation in your web browser go to http www nortel com documentation Choose Optivity NMS in the Select a Product drop down list and click View Documents InfoCenter graphically identifies when a device is in an alarm state By using Optivity I
173. ick Next Server templates Small Business Server 2000 Exchange Server 5 5 Outlook Web Access Exchange Server 2000 OWA PF Management IM SMTP NNTP SharePoint Portal Server FrontPage Server Extensions SharePoint Team Services BizTalk Server 2000 Commerce Server 2000 Proxy Server Static Web server Dynamic Web server ASP enabled Other Server that does not match any of the listed roles Server that does not rem ire I5 lt Back Cancel Help 553 3001 230 Standard 3 00 August 2005 Microsoft IIS Lockdown wizard 123 5 Keep the defaults settings only Web service HTTP is enabled Click Next The Script Maps window appears See Figure 67 on page 124 Figure 66 Internet Services Internet Information Services Lockdown Wizard 1 xj Internet Services Services that ere akeady selected are recommended lor this server template INNTP Ine Networe News Transport Fratacat Optivity Telephony Manager Installation and Configuration 124 Microsoft IIS Lockdown wizard 6 Keepthe default settings Active server pages asp is enabled Click Next The Additional Security window appears See Figure 68 on page 125 Figure 67 Script Maps amp Internet Information Services Lockdown Wizard Script Maps Because script maps can pose a security risk you can disable them on this serves E Be S iv Iv ir F Wn F irte 553 3001 230 Standard 3 00 August 2005 Microsoft IIS Lock
174. identify which COM port is attached to the modem For a PCMCIA modem this AttachedTo string value may not be available in the registry As a result no modem is found during the search and the RTC contains only the communication profile settings To correct this problem use the registry editor regedit to add this AttachedTo string value of the COM port configured for the PCMCIA modem See the Microsoft Windows documentation for detailed instructions on how to use the registry editor or use the instructions below Configuring high speed smart modems As modem technology progresses the new generation of high speed modems provides additional functionality to achieve the highest possible connection rate These high speed smart modems use various tones during the handshaking period to negotiate the speed and protocol SDI port The modem configured on the SDI port needs extra attention In most cases the modem attached to the SDI port is configured to run in dumb mode at the same speed for which the system SDI port is configured at 9600 bps or less This locks the modem into a specific mode of operation preventing it from being run in command mode echo input or from connecting at a different baud rate than is configured for the system SDI port Prevent lockup When a high speed smart modem is used on the OTM PC to dial up the system modem the PC modem always attempts to connect at its highest possible speed The system s mo
175. ied by the event object identifier for non SNMPv1 events Print the trap s specific trap number This number is implied by the event object identifier for non SNMPv1 events Print the number of attributes in the event Print all the attributes as seq name type value strings where seq is the attribute sequence number If you also want the color of the object on the map to change to reflect the occurrence of the incoming event you can also invoke the OTM Status Monitor OtmStMon exe by specifying a call to it under the Actions item See Figure 123 on page 246 Optivity Telephony Manager Installation and Configuration 246 Integrating OTM with HP OpenView Figure 123 Modify Events Actions amp Event Configuration ioj x File Edit View Help d Modify Events xi Description Sources Event Message Actions Forwarding Command for Automatic Action optional OtmStMon 4 Major Popup Window Message optional er Cancel Apply Help OTM Status Monitor The OTM Status Monitor enables you to change the color of the OTM object on the Network Map to reflect the current status of the server In addition a message is also logged onto the HP OV NNM Alarm Browser to indicate the status change OtmStMon is written in C and makes use of the HP OV ovevent application OtmStMon takes in two parameters an object s selection name and a textual representation of the new status for example Cr
176. ies dialog box Details tab S HelpDesk User Group Properties x Name Last Modifed i Number of Users HelpDesk 12 8 01 3 53 49 PM 1 Navigator Telephone Options User Sync Options User can sync changes v vj Show Trouble Shooting link vj Allow user to restore pending changes General Keys Features Details vj Show this page Telephone Profile data retrieved OK Cancel Apply Help Java Applet Window 553 3001 230 Standard 3 00 August 2005 Adding OTM web users 199 Installing and configuring desktop services Procedure 39 Installing and Configuring Desktop Services The following procedure outlines the steps that you must take to install and configure Desktop Services 1 Install OTM See Adding OTM web users on page 183 2 Create accounts for Help Desk users and End Users as required 3 Login to the Web as Administrator and go to the User Groups page To navigate to the Administrator Login page place admin after the OTM IP address or host name in your web browser 4 Configure the Help Desk Default and End User Access Profiles as desired By default Help Desk users are given read write access to all features Default and End Users have read only access to 21 features To enable Help Desk users to make changes to other user s telephone configuration data make sure that they have access to the Find Telephones page 5 Enter the Help Desk user s Logi
177. ing OTM server software 67 The Copy files dialog box appears the percentage status of OTM installation which application files are being copied and their locations See Figure 16 Figure 16 Copy files Copying Common Services program files dAnortehcommon services program files smp emp 1 13 A Read Me dialog box prompts you to read the readme txt file Click Yes to view the Read Me file or No to skip the Read Me file 14 Ifyou have installed applications that require Java Runtime Environment JRE you are prompted to install JRE at this point See Figure 17 Click Yes if you want to install JRE now It is required for the Alarm Script Wizard and the DECT application Figure 17 JRE Installation To zi Q Some of the OTM Applications needs JRE to be installed Do you want to install it now You may decide to install JRE at a later time The JRE install program is located in the OTM directory for example C Nortel at e For Windows C Nortel OMServices Jre Windows j2re 1_4_2 win exe e To find which version of JRE you have look under your control panel gt Java plug in About box e For other operating systems Support for Java Plug in Software on other operating systems is provided by the operating system vendor For more information on Java Plug in documentation and Frequently Asked Questions refer to http java sun com JRE is required for the Alarm Script Wizard and the DECT application
178. ion You can extract this appendix and distribute it as a user guide Optivity Telephony Manager Installation and Configuration 204 Adding OTM web users 553 3001 230 Standard 3 00 August 2005 205 Setting up the LDAP server This chapter contains information on how the LDAP server utility allows you to link and synchronize the OTM and Corporate LDAP databases OTM acts as an LDAP client to the Corporate LDAP server database You can use the LDAP server to link an employee entry in the OTM directory to an entry in the LDAP directory If employee data exists in the LDAP directory you can select and add the employee entry into the OTM directory or if the employee entry resides in both directories you can select and link the entry When you link an entry between the OTM directory and the LDAP directory OTM updates the entry s attribute data when you synchronize the directories The following are examples of LDAP attributes e first name e last name e department e telephone extension Scheduled synchronizations only synchronize OTM directory entries that have their Publish check box selected Synchronization only compares and updates entries that have the same Unique Identifier UID in both the OTM directory and the LDAP compliant server You can use the LDAP Synchronization Utility or the Import and Export Utility to manually set up the UID Note The UID in OTM is a string and cannot be mapped to the GUID field of
179. ion Response Time versus Round Trip Time e Station Response vs RTT Linear Station Response vs RTT N o 3 o o 2 E o o c fe a o o c 2 t a 10 15 RTT miliseconds igure 150 shows the relationship between Station Administration response time and Bandwidth in a lab environment Note the negative exponential impact of using bandwidth that is less than 2 Mbps Figure 150 Station Administration Response Time versus Network Bandwidth EU Station Response Time seconds s m 2000 4 000 6000 2 000 10900 12000 Network Bandwidth kbits s 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 311 Hostname resolution LMHOSTS file When Microsoft TCP IP is used on a local network with any combination of computers running Windows 2000 Windows XP and so on server names are automatically matched to their corresponding IP addresses However to match server names across remote networks connected by routers or gateways the LMHOSTS file can be used if WINS servers are not available on the network Figure 151 on page 312 and Figure 152 on page 313 show an example of an LMHOSTS file The LMHOSTS file is commonly used to locate remote computers for Microsoft networking file printer and remote access services and for domain services such as logon browsing replication and so on Microsoft TCP IP loads the LMHOSTS file into memory w
180. ion application forwards traps of interest to Optivity NMS Sample scripts are provided with the Alarm Notification application which you can modify in the following ways to forward traps e Change the target IP to the address of the Optivity NMS server e Select the severity of the traps that you want to forward Critical Major Minor Modify the sample scripts to forward traps to Optivity NMS Note Take care to translate the incoming trap to OTM Open Alarm II and set the proper device identification and error code fields These traps when received by Optivity NMS result in a change of status of OTM and can be viewed through the Fault Summary Removing an OTM server Procedure 51 Removing an OTM server 1 _In InfoCenter open a folder in the Folders pane 2 Select the OTM server that you want to delete 3 Fromthe InfoCenter menu bar choose File gt Delete This action deletes the object from Optivity NMS End of Procedure Troubleshooting If you do not see the OITHOME environment variable you must manually set it before installing OTM or manually running oitInstall to update the Optivity NMS database If you do not see Managementserver type and Optivity Telephony Manager sub type on the Device Add panel e Check to see if the OITHOME variable was set e Check to see if the OTM OIT files are present and in the correct folder e Check the oitInstall log file to verify that the OTM entries were updated You ma
181. ion on configuring end users for access to the OTM website see User groups on page 189 User authentication You can select any of the following three methods or combination of these methods to authenticate OTM users e Local OTM server account e Windows NT Domain account LDAP authentication 553 3001 230 Standard 3 00 August 2005 Security Management 173 The Administrator account is always authenticated through the local server account because it is a default account on all supported Windows platforms The default authentication method is the Local OTM server account This method provides the best login performance because there is no requirement to search the OTM directory for the user s assigned user group You can also configure user authentication using the OTM web Services For information see User authentication on page 187 Procedure 30 Configure authentication 1 From the OTM Windows Navigator select Security gt User Authentication The User Authentication dialog box opens Figure 85 Figure 85 User Authentication dialog box User Authentication Ea This dialog determines how users are authenticated when logging in to OTM Windows and Web applications Once authenticated the users assigned User Group controls access to specific OTM applications For end users to access their telephone configuration their Login Name must be entered into the OTM Directory For NT Domain and LDAP end user
182. ion on the following topics i 12 CEP 113 Installing Wee HelB o1o xni epabc ER EPRmE4 bbpidd bb Eak perd qi 113 This chapter contains information on installing Web Help If you will be using OTM web Services install the web based Help files by selecting the option in the Software Selection dialog box See Figure 58 on page 114 Installing Web Help Procedure 11 Installing Web Help 1 Double click the Setup exe file to launch the Software Installation Wizard See Figure 1 on page 54 Click Next to continue 2 Select OTM 2 20 Web Help Files and then click Next See Figure 58 on page 114 Optivity Telephony Manager Installation and Configuration 114 OTM Web Help Figure 58 Software Selection Web Help Software Selection 1 The source contains the following software Which one would you like to work with Help Files To launch this product s Setup Program click Next tea iens The Software Selection Confirmation dialog box see Figure 59 opens to request confirmation that OTM 2 2 Web Help Files is the software that you want to work with Figure 59 Confirmation Dialog Box Software Selection Confirmation I x Is this the software you want to work with OTM 2 20 Web Help Files 3 Click Yes to continue 4 TheSoftware License Agreementis the first dialog box displayed when you launch the OTM installation program See Figure 60 on page 115 Click Yes to accept the agreement 55
183. ions PCI based parallel ports may have problems on certain operating systems Compaq Proliant DL360R01 running Windows 2000 server using a Lava PCI Bus Enhanced Parallel Port card is one such system OTM does not support this configuration Transfer from parallel port dongle to USB dongle Migration from a parallel port dongle to USB dongle is supported as is migration from a USB dongle to a parallel port dongle To accommodate this order the transfer code which replaces a parallel port dongle with a USB dongle When a customer orders a dongle transfer and goes from a parallel port to USB or vice versa the old dongle serial number is no longer valid The keycode issued is for the new dongle serial number and does not work on the old dongle The customer is expected to discard the old dongle This dongle swap or transfer is only for end user licensed dongles not for distributor or enterprise licensed dongles Distributors can just simply order more dongles of either type Optivity Telephony Manager Installation and Configuration 140 License management 553 3001 230 Standard 3 00 August 2005 141 Before configuring OTM Contents Overview This chapter contains information on the following topics 7 M nnm 141 Tests fie CODBECUOR ce sckace treere eiere EE ner 142 Setting up communications information 04 142 Setting Up c stomer information slice eet b CR 147 Seting up OTM appli
184. ipts that can be created 3 000 Windows Common Services Maximum number of application jobs that can be scheduled in the Scheduler 2 000 application Max String Length for 1 mew S Optivity Telephony Manager Installation and Configuration 288 Appendix A OTM engineering guidelines Table 15 OTM capacity parameters Part 2 of 5 Modem Installation String CPP Number of entries that can be added from LDAP server to OTM Directory Maximum number of entries in Corporate Directory file uploaded to Large 120 000 systems e g 61C Maximum number of entries in Corporate Directory file uploaded to Small 16 000 systems e g CS 1000S Maximum number of entries in Corporate Directory file uploaded to 2 000 Meridian 1 PBX 11C Chassis 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 289 Table 15 OTM capacity parameters Part 3 of 5 Maximum number of group hunt lists that can be created 8 190 Maximum String length for List Name 50 1 Speed Call List Entry Number s z 3 PLDN 50 s z Optivity Telephony Manager Installation and Configuration 290 Appendix A OTM engineering guidelines Table 15 OTM capacity parameters Part 4 of 5 Maximum number of Role Projects that can be created 5 000 Maximum number of employees that can be created 16 000 Maximum string length of all parameters 128 characters OTM DECT Maximum number of DECT Systems 500
185. ired Required Required Supported Supports Windows XP Professional or Windows 2000 Professional Optivity Telephony Manager Installation and Configuration 46 Preparing for installation Table 6 Application software requirements Part 2 of 2 OTM PC configuration Application Single software server stand alone Windows client Microsoft Windows required required required Script 5 6 Note 1 Netscape Communicator 4 79 is required on the OTM server and OTM standalone configurations to retrieve the certificate needed for configurations requiring LDAP SSL connection Note 2 Nortel does not recommended to run more than one web client from Windows 2000 Professional or Windows XP Professional standalone platforms Regional Operating System support The Windows 2000 server Operating System OS is supported for the following languages e Japanese e Simplified Chinese The Windows 2000 Professional and Windows XP Professional clients are supported for the following languages e Spanish e French e German e Brazilian Portuguese e Japanese e Simplified Chinese 553 3001 230 Standard 3 00 August 2005 Preparing for installation 47 Third party software requirements Table 7 lists the third party software or firmware included as part of the OTM application Table 7 Third party software requirements Software and version Comments MDAC amp Jet Engine 4 0 SP7 MDAC is included in all the
186. itical or Normal If ovevent cannot locate an object on the current Network Map with the specified selection name an error message appears Therefore if an OTM object is not defined in the Network Map OtmStMon should not be invoked for an event The invocation format for OtmStMon is as follows OtmStMon selection name object status 553 3001 230 Standard 3 00 August 2005 Integrating OTM with HP OpenView 247 where selection name is HP OV NNM s unique selection name for an object item on the Network Map object status is one of the following textual strings Unknown Normal Warning Minor Major Critical Restricted Testing Disabled Managed Unmanaged If the OTM Status Monitor is not called then the color of the object that appears on the Network Map does not change for the incoming event If no object is defined for the OTM server on the Network Map a call to OTM Status Monitor results in an error Therefore do not specify calls to OtmStMon if there is no OTM server defined on the Map A call to the OTM Status Monitor results in a message in addition to the original incoming event message appearing in the NNM AII Alarms Browser See Figure 124 This message is logged whenever the OTM Status Monitor changes the color of an object Not every incoming OTM event necessitates the changing of the object s color For example a minor or info event may not need to alert the customer In these cases
187. k operations 40 kb second Network 100 MB second usage per system 40 kb second 100 MB second approximately 0 05 35 allowed usage 0 05 per system approximately 700 Meridian 1 or Communication server 1000 systems The average alarms and DECT usage are so small that their impact on routine off hour and network bandwidth is negligible Example Meridian 1 PBX 81 3 Meridian 1 systems or 6 480 lines e Routine operation If administration is done primarily through the OTM Windows interface then Adds Moves Changes approximately 14 28 CPU utilization If administration is done primarily through the OTM web interface then Adds Moves Changes approximately 16 2 CPU utilization OTM client usage on OTM server approximately 4 per client 80 CPU time 4 per client 20 OTM clients e Off hours operation Station update 1 record 3 seconds OTM client station update 1 record 5 seconds LDAP Sync operation 10 records second For 100 000 records approximately 2 8 hours 9 hours 32 400 seconds 32 400 seconds 1 record 3 seconds 6 480 records lines 6 480 lines 2000 lines per system approximately 3 Meridian systems e Network bandwidth Station peak operations 80 kb second LDAP Sync operation 720 kb second Percent usage of network approximately 0 7 Network 100 MB second Percent usage per system 80 kb second 100 MB second approximately 0 1 Optivity Telephony Manage
188. lation and Configuration 84 Performing upgrades Figure 30 Enter Keycodes dialog box Enter Keycodes Enter the serial number details and keycode for the software packages Serial Number prwi2345 Licensed to Admin Kee Rer Note Previous OTM keycodes do not work You must use the new OTM keycode The Destination for Files dialog box appears The directory path of the previously selected Application files Common Data files and Local Data files are shown See Figure 31 on page 85 553 3001 230 Standard 3 00 August 2005 Performing upgrades 85 Figure 31 Destination for Files dialog box Destination for Files 4 Click Next to continue The list of left out applications which were not selected during installation is displayed See Figure 32 on page 86 Optivity Telephony Manager Installation and Configuration 86 Performing upgrades Figure 32 Applications to Install dialog box Applications to Install m Common Services ITG Ml IP Trk Iv Alarm Mgmt Call Tracking ESN ART Maint Windows Station Admin Traffic Analysis ITG IP Telecommuter 5 Select the applications you need to add Click Next to continue The list of installed applications is displayed See Figure 33 on page 87 553 3001 230 Standard 3 00 August 2005 Performing upgrades 87 Figure 33 Applications to Re Install Applications to Re Install You already have the current versi
189. ld take over an hour to complete Do you wish to continue V iN1 7 I Please wait until this operation has completed Copying e backupTest myExecDir To C Nortel0ta End OTH Upgrade Operation 3 Install OTM 2 2 on the WinXP Pro Win2000 Pro machine The installation program detects the OTM 2 01 information and implements proper migration After migration OTM 2 2 must be installed on exactly the same location as the old OTM version For example if an OTM 2 01 is installed on c Nortel on a Windows NT 4 0 Workstation after migrating to WinXP Pro OTM 2 2 must be installed on the same location c Nortel 4 Using the OtmOsUpgrade utility back up directoryPath batch Back up all the OTM directories and OTM related registry information into the destinationPath If batch is given no user input is required The OtmOsUpgrade utility is a CLI based script written in Jscript and running inside Windows Script Host The earliest version of Windows Script Host required by this utility is 2 0 IE 6 or later must be installed on the PC before running the OtmOsUpgrade utility 5 Restore directoryPath batch restore the OTM registry information and restore OTM directories from directoryPath to the proper target location If batch is given no user input is required End of Procedure 553 3001 230 Standard 3 00 August 2005 113 OTM Web Help Contents Overview This chapter contains informat
190. le 14 Co residency support Part 2 of 7 Operating System 2000 server 2000 Pro in French Browser IE 6 English IE 6 French Office Components Excel 2000 2002 Word 2000 2002 from Office XP in English Excel 2000 2002 Word 2000 2002 from Office XP in French OTM Installed 2 2 English server installation 2 2 French client or standalone Other Coresident Applications PC Anywhere 11 0 Timbuktu Pro 7 0 Norton Antivirus Corporate Edition 8 0 NetlQ Agent McAfee VirusScan Enterprise 8 0 ONMS 10 1 ONMS 10 2 client CallPilot 2 5 3 0 Application Builder SCCS 4 2 5 0 System Management Interface SMI Workbench French SECC 4 2 SMI Workbench French Symposium web Center Portal Administrator client 4 0 Symposium Agent 2 3 Remote Office 1 3 5 1 4 Configuration Manager NetVision Administrator 4 0 PC Anywhere 11 0 Timbuktu Pro 7 0 Norton AntiVirus Corporate Edition 8 Norton Antivirus 2003 Standard and Professional McAfee VirusScan 8 0 NetlQ agent Optivity Telephony Manager Installation and Configuration 282 Appendix A OTM engineering guidelines Table 14 Co residency support Part 3 of 7 Operating Office OTM System Browser Components Installed Other Coresident Applications 2000 Proin IE 6 German Excel 2000 2 2 German ONMS 10 1 ONMS 10 2 client German 2002 client or CallPilot 2 5 3 0 Application e Word 2000 standalone Builder
191. lecom Billing System telephony local area network terminal number teletype serial port unique identifier in LDAP synchronization Virtual Private Network virtual local area network wide area network Nortel server subnet formerly known as CLAN It is the subnet to which the OTM Network interface is connected This section lists information sources that relate to this document NTPs The following NTPs are referenced in this document e Meridian 1 Integrated Telephony Gateway Trunk 1 0 Basic Per Trunk Signaling Description Installation and Operation 553 3001 116 Describes configuration and maintenance of the Voice Gateway Media card e Meridian 1 Integrated Telephony Gateway Line Card 1 0 IP Telecommuter Description Installation and Operation 553 3001 119 Describes configuration and maintenance of the IP line card for IP Telecommuter 553 3001 230 Standard 3 00 August 2005 About this document 33 Features and Services 553 3001 306 Describes features associated with systems For each feature information is provided on feature implementation feature operation and interaction between features Software Input Output Administration 553 3001 311 Describes the prompts and responses for a system s command line interface CLI This guide includes information on overlay programs that are classified as administration overlays Optivity Telephony Manager System Administration 553 3001 330
192. lephony Manager Installation and Configuration 156 Configuring a modem for OTM applications Troubleshooting modem connections The following procedures are solutions to the most common troubles Modem does not dial Procedure 22 Verifying that your modem is properly configured Verify that your modem is configured on the correct COM port 1 From the Start menu select Settings Control Panel 2 Open the Modems file and click Properties End of Procedure Procedure 23 Testing the COM port Test the COM port to which your modem is connected by launching HyperTerminal 1 From the Start menu select Programs Accessories HyperTerminal HyperTerminal prompts you for a connection name and presents you with the telephone number dialog box 2 Inthe Connect Using drop down list box select Direct to COM X where X is the COM port to which your modem is connected 3 Once you are in the terminal type the command AT The modem should respond with OK If your modem does not respond you may be using the wrong COM port End of Procedure To verify that you are using the correct COM port Procedure 24 Verifying the COM port 1 Inthe File Properties menu select Direct to COM Y where Y is a different COM port 2 Once you have located the correct COM port go back to OTM Navigator and bring up the properties for the system to which you are trying to connect 3 Click Communication tab and then choose PPP or Serial from
193. lete asite the TN licenses associated with that site becomes available for reuse after the next TN check If you are unable to wait for the next TN check you can reboot the OTM server RU license Reporting Units RUs are the base used for licensing the telemanagement applications in OTM An RU represents a single entity in the OTM Corporate databases to which costs usage can be assigned and reported on through the telemanagement applications An entity can be either an employee in the Employee database an external party in the External Parties database or a role or project in the Roles Projects database 553 3001 230 Standard 3 00 August 2005 License management 137 Each time you launch a telemanagement application in OTM your RU license is checked If the number of RUs configured in your system is approaching the maximum for your license a warning dialog box appears If your RU license has been exceeded you receive an error message The TBS application continues to collect data however you cannot cost the data and generate reports The GCAS application launches but you cannot generate reports Contact your vendor to obtain a license for additional RUs See Optivity Telephony Manager Telemanagement Applications 553 3001 331 for more information client license When you install an OTM client the host name of the OTM client is registered on the OTM server database Each time a user attempts to log in to the OTM client
194. lients connection to the OTM server must have high bandwidth and low Round Trip Time RTT characteristics as documented in the OTM server and clients overview on page 39 and in this appendix Network bandwidth on page 300 Since a WAN connection is not generally suitable this affects the placement of OTM clients The OTM clients require connections to the systems they are managing The OTM server requires connections to the systems if the web client is used or if applications are run on the OTM server for example DBA collection of CDR Station administration by the server Windows GUI interface Note that if OTM clients are being used then the connection to the systems is directly from the OTM clients not through the OTM server The number of systems are being administered by OTM and what network connectivity is available to these systems A key point is that a high quality connection is required between the OTM server and OTM clients On the other hand the connection between the OTM server and web clients or between the OTM server and managed systems requires significantly lower bandwidth and most WAN connections should be adequate Data networking guidelines The Data Networking NTP Converging the Data Network with VoIP 553 3001 160 gives an overview of all network connections together with guidelines for their usage It is important to understand and follow the recommendations contained in it Only a few key points are m
195. ll therefore gain OS administrative rights after the upgrade If you do not want OTM administrators to share OS administrative rights create a new user group and move these users to the new group For more information on administrative rights for users see Administrators on page 164 553 3001 230 Standard 3 00 August 2005 Performing upgrades 83 Upgrading the OTM server to the same release of OTM Upgrade the OTM server for the following reasons e toinstall OTM applications not previously installed e to upgrade to another OTM package for example from General to Premium e to amend TN licenses and Reporting Units Procedure 4 Installing OTM applications not previously installed If an upgrade is done on a server in a client server setup close all OTM client applications and OTM server applications then reboot the server 1 Double click Setup exe on the OTM CD ROM 2 Navigate through the OTM installation wizard The following screens appear see Installing OTM software on page 53 a Welcome to the Software Installation Wizard b Software selection Software confirmation OTM Software Licences Agreement Welcome to the Optivity Telephony Manager Setup 9 2 9 Identification g Setup Choices 3 Enterthe serial number and keycode that you received with your OTM software package in the Enter Keycodes dialog box See Figure 30 on page 84 Click Next to continue Optivity Telephony Manager Instal
196. lows Navigator login Windows or web Ifthe user is authenticated using a local OTM server account user group resolution is performed using the local account database Ifthe user is authenticated using a Windows domain account user group resolution is performed using the OTM user database If the user group mapping is not found in the OTM user database the OTM directory is used Ifthe user is authenticated using an LDAP Directory user group resolution is performed using the OTM user database If the user group mapping is not found in the OTM user database the OTM directory is used If the user cannot be mapped to a user group OTM appears the following message You have not been assigned to an OTM user group Please contact the OTM Administrator End users web only User group resolution is performed using the OTM directory If users are not found they are assigned to the default user group End of Procedure User groups OTM user groups provide the mechanism to control access to the following OTM resources e OTM Windows Navigator Navigator and site system level applications e OTM Web Navigator Navigator and site system level applications e Access to web Station Administration web Desktop Services for end users In addition OTM provides the following user management functions e The ability to create delete users and user groups Windows user interface only e The ability to configure
197. loyee and the time taken by Employee Editor to load modify the details of a particular employee Optivity Telephony Manager Installation and Configuration 316 Appendix A OTM engineering guidelines Figure 154 Telephones assigned to a single employee 0 E c o o o e 2 EE o e c o 2 E a oO 200 400 600 800 1000 1200 No of telephones assigned to an Employee Figure 154 shows the performance of Employee Editor in a lab environment Customers may experience different response times depending on their system configuration This trend in performance is due to the large number of entries to be processed and the fact that the operations are memory intensive As the number of entries increases system performance worsens and the system could run out of virtual memory OTM port usage When using OTM to monitor and maintain systems various ports and protocols are used to communicate between OTM and the desired client server or application Table 19 on page 317 lists typical port usage based on the flow of information between OTM and these system components 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 317 Table 19 OTM Port Usage Part 1 of 2 OTM Sending To Port Type Protocol Meridian 1 or Communication server 1000 system Meridian 1 or Communication server 1000 system Meridian 1 or Communication server 1000 system Meridian 1 or Communi
198. m Alarm Management Maximum number of traps in the circular queue Rate of alarm production A single system produces alarms on average at the rate of one every ten seconds This means the queue can hold 3 7 hours worth of alarms from a single system without losing alarm information Starting with Release 25 of Meridian 1 system software and in all releases of Communication server 1000 software there is the capability of filtering traps on the PBX based upon their categorization for example minor major critical and so on This can greatly reduce the alarm rate by permitting only major and critical alarms to be sent to OTM Optivity Telephony Manager Installation and Configuration 292 Appendix A OTM engineering guidelines Filtering increases the number of systems that can be connected However when a single system begins having a problem it begins reporting major critical alarms at the rate of 1 every 2 seconds This means that the queue can hold only the last 45 minutes worth of alarms from the offending system assuming that alarms from the other systems are minimal Billing applications sizing guidelines The OTM billing application is intended for use in small to medium sized customer networks OTM billing is most suitable for networks which do not require substantial data processing or those with many nodes There are two considerations for determining whether OTM billing is suitable for a particular custome
199. m MAT pre 6 67 to OTM 2 2 is purchased new and done as a new install Upgrade from MAT 6 67 to OTM 2 2 is done as a new install through an upgrade code OtmOsMigrate utility paths This utility does not support OTM Windows client Migration Table 10 shows the migration paths supported by this utility Table 10 Migration paths Part 1 of 2 pom OTM 1 2 2 0x on WinNT 4 0 Workstation OTM 2 2 on Win2000 Pro OTM 1 2 2 0x on WinNT 4 0 Workstation OTM 2 2 on WinXP Pro OTM 1 2 2 0x on WinNT 4 0 server OTM 2 2 on Windows 2000 server Optivity Telephony Manager Installation and Configuration 108 Performing migrations Table 10 Migration paths Part 2 of 2 OTM 2 1 on WinNT 4 0 server OTM 2 2 on Windows 2000 server OTM 2 1 on WinNT 4 0 Workstation OTM 2 2 on Win2000 Pro WinXP Pro OTM 2 1 on Win2000 Pro OTM 2 2 on Win2000 Pro OTM 2 1 on Win2000 Pro OTM 2 2 on WinXP Pro OTM 2 1 on WinXP Pro OTM 2 2 on Win2000 Pro OTM 2 1 on WinXP Pro OTM 2 2 on WinXP Pro Procedure 8 Migrating from OTM 1 2 2 0x 2 1 to OTM 2 2 1 Back up files on existing OTM If migrating to a new OS or a new PC then use the OtmOsMigrate tool described in the following section If migrating to a new OS or a new PC then a Prepare the new PC b Usethe OtmOsMigrate tool described in the following section to restore the existing version of OTM onto new PC No OTM dongle is required for this step Install OTM 2 2 onto the PC This mig
200. me Alarm Management Disable All Communication Profile Profile Type Default v Ethemet Enable All Cancel Apply Help 2 By default each application is selected Modify these selections by deselecting applications 3 Choose one the following a Enable All Enables the default communication profile for all available applications under the Application tab with the exception of Call Tracking which is always serial If there is no serial profile added then Call Tracking is not enabled If the user has added any serial profile then the first profile is set as the communication profile Optivity Telephony Manager Installation and Configuration 150 Before configuring OTM The General Cost Allocation System and Telecom Billing System applications are enabled without a communication profile b Disable All Disables the communication profile for all available applications under the Application tab 4 Click OK End of Procedure Setting up system data Procedure 21 Setting up system data 1 Double click the Sample System icon to open the System window 2 Select File gt Update System Data 3 Select Update Data Stored in the PC Figure 84 System Update Bl WIPRO 61C CPP System Window E View Matenano Configuration Security Utities Window Heb WIPRO GIC CPP Update System Data Compare the dala stored in the PC vt the actual system data and log differences in the Prec Evert Log
201. media has been damaged as a result of accident misuse or abuse The Licensee assumes all responsibility for selection of the Software to achieve Licensee s intended results and for the installation use and results obtained from the Software Nortel Networks does not warrant a that the functions contained in the software will meet the Licensee s requirements b that the Software will operate in the hardware or software combinations that the Licensee may select c that the operation of the Software will be uninterrupted or error free or d that all defects in the operation of the Software will be corrected Nortel Networks is not obligated to remedy any Software defect that cannot be reproduced with the latest Software release These warranties do not apply to the Software if it has been i altered except by Nortel Networks or in accordance with its instructions ii used in conjunction with another vendor s product resulting in the defect or iii damaged by improper environment abuse misuse accident or negligence THE FOREGOING WARRANTIES AND LIMITATIONS ARE EXCLUSIVE REMEDIES AND ARE IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Licensee is responsible for the security of its 553 3001 230 Standard 3 00 August 2005 own data and information and for maintaining adequate procedures apart from the Software to reconstruct lost or altered
202. ment 181 5 The selected method s are used to authenticate users on all OTM platforms OTM server OTM client and OTM web client End of Procedure Optivity Telephony Manager Installation and Configuration 182 Security Management 553 3001 230 Standard 3 00 August 2005 183 Adding OTM web users Contents Overview This chapter contains information on the following topics 7 MR nnnUn 183 CUPIMUS Lua brad tace tC Ua edd peu tbe Bob a aab yu 184 User login and security oss ccs 4 s dese acce RARO RR ees RR ERR 184 ASSESS permisis ioco is REVUE PUNE OBIE RN Ede RR Rd 185 Hiser authentica DN ecu eodd parer Ee EEE a ipa kp potio died 187 Lise OTOUDS coo sata Sb ee EGR He RARE eee qb da pd ex 189 Installing and configuring desktop services 0 4 199 This chapter contains information on e Web capabilities e User login and security Access permissions e User authentication e User groups e Desktop services Access to the OTM web is set up using the users and groups functionality in Windows 2000 User authentication can also be accomplished using LDAP Domain accounts and LDAP authentication are normally used for end users who access web Desktop Services to administer their telephones Optivity Telephony Manager Installation and Configuration 184 Adding OTM web users Capabilities The OTM web provides the following e A list of systems and devic
203. n Name and Access Profile in the users OTM Directory entry See Enable web desktop access in the OTM Directory on page 199 6 Enterthe End User s Login Name and Access Profile in the user s OTM Directory entry See Enable web desktop access in the OTM Directory next 7 Select the desired web Reporting Role in the user s OTM Directory entry End of Procedure Enable web desktop access in the OTM Directory You can give end users an account on the OTM server using the same process that is used to allow Administrators and HelpDesk users to access the Windows and Webs however end users are typically authenticated through LDAP End users do not normally have accounts on the OTM server When the LDAP authentication method is used mapping for the following attributes is performed using the OTM Directory e Login Name required to associate users with their telephones e User Group determines what users can see and changes that they can make on their telephones Web Reporting Access Rights controls access to web TBS billing reports Optivity Telephony Manager Installation and Configuration 200 Adding OTM web users Procedure 40 Enabling web desktop access 1 From Station Administration select View Employee Selector 2 Double click an employee s name in the Employee Selector window The Employee Editor window for the selected employee appears 3 Click the Additional Info tab in the Employee Editor window See Figure 97
204. n Properties dialog box click to select Internet Protocol TCP IP and then click Properties The Internet Protocol TCP IP Properties dialog box appears See Figure 141 on page 270 Note Ensure that the DHCP IP address is a static address as the host name and IP address are used for client licencing If the client s IP address changes the client will not be able to log in until the licence file has been adjusted Optivity Telephony Manager Installation and Configuration 270 Windows 2000 server reference Internet Protocol TCP IP Properties Figure 141 Internet Protocol TCP IP Properties dialog box General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address j Subnet mask r Default gateway y C btan WIS serwer address autemeaticall Use the following DNS server addresses Preferred DNS server p Alternate DNS server Advanced TN If you have a DHCP server and you want to configure the IP address from the DHCP server select the Use the following IP address radio button Enter the IP address Subnet Mask Default gateway and DNS server information For PCs with two adapters e Select adapter 1 and enter the IP Address Subnet M
205. n the user ID for the account to an OTM user group The login names defined in OTM must be unique for all users 553 3001 230 Standard 3 00 August 2005 Security Management 175 Access to OTM web Services is provided through the server Refer to User authentication on page 187 Procedure 31 Creating a user group 1 Inthe Navigator window choose Security gt User Groups to display the User Groups window Figure 86 Figure 86 User Groups window User Groups olx File Edit View Configuration Help BY Sl x Ee J 15 51 57 12 08 01 15 58 45 12 08 01 15 45 04 12 08 01 15 53 49 For Help press F1 2 Choose Configuration gt Add User Group The new user group is created with the same access privileges as the highlighted user group The New User Group Properties dialog box opens Figure 87 The Administrators Default EndUser and HelpDesk User Groups are always available and cannot be deleted You can modify all groups except for Administrators The Administrators User Group has access to all Windows based and web based OTM applications Optivity Telephony Manager Installation and Configuration 176 Security Management Figure 87 New User Group Properties dialog box New User Group Properties EF Sample System Toronto Use 3 Enter a name for this User Group For each site system and application in the tree use the right mouse button to assign user privileg
206. n which the authentication methods are performed If you choose multiple authentication methods OTM respects the configured order however it should be noted that the best performance is achieved by using the Local OTM server account method 553 3001 230 Standard 3 00 August 2005 Adding OTM web users 189 4 Touse the SSL during the authentication process the OTM server must have the required certificate installed as described in Configuring Secure Sockets Layer SSL on page 131 Click the Use SSL for web login authentication check box after installing the certificate If the OTM server has the required certificate installed selecting the check box causes OTM to use SSL encrypted transport during authentication In this case web login is performed using https rather than http and the traffic is encrypted The OTM server automatically switches to non SSL transport once the user is successfully authenticated 5 The selected method s are used to authenticate users on all OTM platforms OTM server OTM client and OTM web client End of Procedure For information on configuring users for desktop access see Enable web desktop access in the OTM Directory on page 199 Authentication methods can also be configured using the Windows navigator See User authentication on page 187 User groups Navigator access is controlled by user group A user s user group assignment determines which features are available on
207. nd Configuration 118 OTM Web Help 553 3001 230 Standard 3 00 August 2005 Microsoft IIS Lockdown wizard 119 Microsoft IIS Lockdown wizard Overview The following steps describe the recommended configuration settings of the IIS Security Tool when installed on an OTM server Any settings that differ from the recommended configuration may result in the disabling of OTM web applications The IIS Lockdown Wizard is used to configure and install the IIS Security Tool To change the configuration settings run the Wizard again The default template provided by Microsoft for a dynamic server is used with one exception the option Writing to content directories must be left unchecked On installing the Tool two files Urlscan dll and Urlscan ini are created e TheURLScan dll file is a filter that is self registered when installed through the IIS Lockdown Wizard It can be manually registered through the Internet Service Manager interface as well It pre processes all requests to the IIS server looking for input as defined in the URLScan ini configuration file e URLScanini file has two main parts option and implementation The option part of this file allows the user to enable or disable a particular option while the later supports the actual configuration of the enabled option This file can be edited manually by the user to change the options Note Manual changes to the two files created by the IIS Lockdown Wizard may resul
208. nd network interface is also present to connect to the Nortel server subnet This is referred to as a Dual NIC configuration Such a setup is suitable if there is only one OTM PC for example server but no OTM clients that requires access to the ELAN subnet Note that if multiple systems are being managed the ELAN Network interface on the OTM server or OTM client only allows access to a single ELAN subnet and the other ELAN subnets have to be accessed by a routed connection from the Nortel server subnet OTM clients that also serve as desktop PCs will generally have a routed connection to the ELAN subnets of the managed systems since they are located on the client subnet In making the decision regarding which configuration to choose a factor is whether a routed connection to the ELAN subnet is required for other purposes for example the CS 1000 Call Servers send traps directly to an NMS ELAN and Nortel server subnet connectivity requirements Connectivity from the OTM server or client to the ELAN is required for the following operations e All system management configuration and maintenance of Meridian 1 and CS 1000 devices Several protocols may be used e g RLOGIN SNMP e Access is required from the OTM server client to the Signaling server and Voice Gateway Media Card ELAN interfaces e g to pull OM reports for IP Telephony e Access from the OTM client or web client for Element Manager access when launched from the OTM
209. ndividual users To change the security access for individual users their group membership should be changed For information about setting user access refer to User groups on page 169 With the exception of Administrators do not place a person in multiple groups The first group detected by OTM is used to determine access permissions There is no restriction 553 3001 230 Standard 3 00 August 2005 Security Management 165 on the Administrators group Users may belong to other groups but if they belong to the Administrators group the Administrators profile overrides all other profiles There is a Default user category Default users are able to successfully log in to the Web Navigator but they do not have a user group defined in their Directory record OTM administrators and Help desk users have user accounts in a Windows domain End users may have accounts either in a Windows domain or through an LDAP server OTM administrators and Help desk users can access and change their own telephones through either the Web Navigator or the Desktop Services end user pages Access to the end user pages requires the appropriate OTM directory setup user login and user group for these administrators and Help desk users Authentication Authentication requests are passed to OTM Watchdog which applies the configured authentication method and creates a session for the user For authentication on Local OTM server account or Windows
210. nents Installed Other Coresident Applications 2000 Proin IE 6 Chinese Excel 2000 2 2 English ONMS 10 1 ONMS 10 2 client Chinese Simplified 2002 client or CallPilot 2 5 3 0 Application Simplified Word 2000 standalone Builder 2002 from SCCS 4 2 5 0 System Office XP in Management Interface SMI pines Workbench Simplified Chinese Dos SECC 4 2 SMI Workbench English Symposium web Center Portal Administrator client 4 0 Symposium Agent 2 3 Remote Office 1 3 5 1 4 Configuration Manager NetVision Administrator 4 0 PC Anywhere 11 0 Timbuktu Pro 7 0 Norton Antivirus 2003 Standard and Professional McAfee VirusScan 8 0 NetlQ agent 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 285 Table 14 Co residency support Part 6 of 7 Office Components Operating System Browser 2000 Proin IE 6 Spanish e Excel 2000 Spanish 2002 e Word 2000 2002 from Office XP in Spanish 2000 Proin IE 6 Brazilian Excel 2000 Brazilian 2002 Word 2000 2002 from Office XP in Brazilian OTM Installed 2 2 English client or standalone 2 2 English client or standalone Other Coresident Applications ONMS 10 1 ONMS 10 2 client CallPilot 2 5 3 0 Application Builder SCCS 4 2 5 0 System Management Interface SMI Workbench Spanish SECC 4 2 SMI Workbench English Symposium web Center Portal Administrator client 4 Symposium Agent 2 3 Remote Office 1 3 5
211. nfiguring Navigator users see Configuring OTM Navigator users on page 171 End users End users access the OTM Desktop Services website to view information on and make changes to their telephones Although end users can be given an OTM user account similar to Navigator users they typically are authenticated through a Windows domain account or an LDAP compliant directory For end users the following attributes are entered into the users record in the OTM Directory via the Employee Editor Login name The login name is used to associate the end users with their telephones e User group The user group assignment determines what the end users can view and change on their telephones e Reporting Access Rights Reporting Access Rights controls access to the web TBS telecom billing reports For information on using the Employee Editor to configure end users for access to OTM see the Optivity Telephony Manager System Administration 553 3001 330 Login process This chapter describes the activities performed by OTM to authenticate and log in OTM users 553 3001 230 Standard 3 00 August 2005 Security Management 169 Procedure 29 Login process The user accesses the Windows login dialog box or the web login page 2 Userenter their login name and password 3 OTM performs authentication respecting the configured order 4 If authentication is successful user group resolution is performed as fol
212. nfoCenter you can set the color for alarm levels When a device is in an alarm state you can right click it to open anOptivity NMS fault management application For instance you can start Fault Summary that graphically lists faults for the selected device You can also set the fault management categories for alarm monitoring Integration requirements This section lists the conditions upon which OTM integrates with Optivity NMS optimally e For optimum performance install OTM on a separate computer from Optivity NMS e For more information refer to the OIT support website at http support nortel com See Downloading the OIT files on page 217 for details e OTM integrates with Optivity NMS through OIT on any NMS platform See Checklist for installing the Optivity Integration Toolkit on page 218 Co residence with Optivity NMS however is supported only on Windows 2000 server e All software requirements for OTM must be met Install IIS before applying the service pack e Always install Optivity NMS prior to installing OTM There are certain restrictions in OTM application features when installed coresident with Optivity NMS Optivity NMS and OTM use different web servers Apache and IIS respectively In the OTM installation when installing IIS make sure that the default HTTP port 80 is not used by both the Apache and the IIS web servers e Change the Optivity NMS Apache web server HTTP port from the default value of 80 p
213. nformation e trap information e device management application launch points from within Optivity NMS applications e device discovery information OIT definitions for OTM reside in OITHOME OTM otm oit It also contains the file rfc1213 mib The OITHOME environment variable is typically C Optivity oit on Windows systems and usr oit on UNIX What you do OIT definitions are updated into Optivity NMS by manually placing the OIT files into the appropriate directories and starting oitInstall from the command line For OTM you must manually add the OTM server What OIT does The oitInstall program does the following e Automatically stops and restarts all Optivity NMS daemons UNIX or services Windows Optivity Telephony Manager Installation and Configuration 220 Integrating OTM with Optivity NMS e Automatically backs up the Optivity NMS databases by default usr oit oitdb for UNIX and C Optivity oit oitdb for Windows The oitInstall program automatically restores the database if the device support upgrade installation fails e Updates Optivity NMS with two new files new device and device management support and deletes the database backup if the integration is successful Using Optivity NMS InfoCenter Once OTM is integrated with Optivity NMS and the OIT definition files you must manually add OTM server objects to the resources folders in InfoCenter The OTM integration does not currently support Autodiscov
214. ng Voice Gateway Media cards collect operational measurement OM information on an hourly basis This data is stored on the cards until it is retrieved by OTM using an FTP operation The data can be retrieved on demand however the FTP operation is normally scheduled to occur on a daily basis The data file generated by an Voice Gateway Media card in a 24 hour period is approximately 5 KB 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 309 When retrieval occurs the information is collected from all cards on all nodes There is no capability to retrieve the information on an individual node basis The retrieved information is parsed and written to comma separated values CSV files on the OTM server The number of files created is dependent upon the number of records retrieved If there are many cards in the system the retrieval operation should be scheduled to occur during off hours OTM system performance Network impact on OTM Windows client server As mentioned in OTM server and client s overview on page 71 the OTM Windows clients do not operate in a typical client server mode All data is stored on the OTM server and accessed by the OTM client The network performance has a significant impact on OTM Windows client server applications In particular the applications are sensitive to the RTT and bandwidth The RTT is important since numerous smaller packets of data are sent between the
215. ng on the OTM server By default IIS installs the FTP Publishing Service This service might be set to start automatically and can cause IP applications to fail 553 3001 230 Standard 3 00 August 2005 51 Installing OTM server software Contents Overview This chapter contains information on the following topics ETE Lou ente cum d EPA EH OR PX ERA RV ERN qu ERR RPM d eed ol Installation program Ieatures isa cer ei n bx ERROR aad 52 Installing OTM so Wt iisessacd seh nh ERRARE REG ERR AGE 22 This chapter contains information on e Installation program features and restrictions e What to do if there is a problem e Installing new OTM servers An installation checklist is provided See Appendix B Installation checklist on page 327 IMPORTANT OTM 2 2 server software can be installed only on a Windows 2000 server See Windows 2000 server reference on page 265 for detailed information on installing and configuring operating systems for use with OTM You must install OTM web Help separately See OTM Web Help on page 113 Optivity Telephony Manager Installation and Configuration 52 Installing OTM server software Installation program features OTM server software installation uses the standard Windows installation wizard Installation messages and log At the beginning of the OTM server software installation process the setup program checks for various prerequisi
216. nstallation and Configuration 74 Installing OTM client software Figure 22 Source for Common Data Files dialog box Source for Common Data Files 8 Select the destination on the client PC for the local data files See Figure 23 on page 75 You must select a directory on the client PC Click Next to continue 553 3001 230 Standard 3 00 August 2005 Installing OTM client software 75 Figure 23 Destination for Local Data Files dialog box Destination for Local Data Files 9 The Enter Keycodes dialog box appears See Figure 24 on page 76 The fields contain the data stored on the OTM server Click Next to continue Optivity Telephony Manager Installation and Configuration 76 Installing OTM client software Figure 24 Enter Keycodes dialog box Enter Keycodes Administrator few rcs fee po 10 The Applications to Link dialog box appears See Figure 25 on page 77 Select the applications to be linked to use the applications installed on the OTM server Click Next to continue 553 3001 230 Standard 3 00 August 2005 Installing OTM client software 77 Figure 25 Applications to Link dialog box Applications to Link Specify the applications installed on the network to be linked on this PE Application Version License Size Common Services 2 20 2 57536K ITG Ml IP Trk larm Mgmt Call Tracking ESN ART Maint Windows station Admin Traffic Analysis ITG IP Telecommuter
217. nstallation without restarting the computer Select Yes want to restart my computer now and then click OK to continue After reboot the Database upgrade utility runs automatically Note To avoid mis alignment of pages when printing multiple pages of designation strips in station administration please perform the following steps 1 After installation upgrade of OTM uninstall the Generic Text only printer 2 Reboot the PC 3 Re install the Generic Text only printer 4 Reboot the PC End of Procedure Amending TN licenses or Reporting Units Procedure 6 Amending TN licenses or Reporting Units If an upgrade is done on a server in a client server setup close all OTM client applications and OTM server applications then reboot the server 1 Double click Setup exe on the OTM CD ROM 2 Navigate through the OTM installation wizard The following screens appear see Installing OTM software on page 53 a b 9 220 g Welcome to the Software Installation Wizard Software selection Software selection confirmation OTM Software Licences Agreement Welcome to the Optivity Telephony Manager Setup Identification Setup Choices 3 Enterthe serial number and keycode that you received with your OTM software package in the Enter Keycodes dialog box see Figure 46 on page 98 Click Next to continue Optivity Telephony Manager Installation and Configuration Performing upgrades Figure 46 Enter K
218. on and Optivity are trademarks of Nortel Networks Microsoft MS DOS Windows Windows NT and Personal web server are registered trademarks of Microsoft Corporation Adobe and Acrobat Reader are trademarks of Adobe Systems Incorporated HP and OpenView are trademarks of Hewlett Packard Corporation Intel and Pentium are trademarks of Intel Corporation Novell and NetWare are trademarks of Novell Inc Java is a trademark of Sun Microsystems Inc pcANYWHERE is a trademark of Symantec Corp Regular expression library Author Henry Spencer Copyright c 1986 1993 1995 by University of Toronto CToolbarEx a flat toolbar Copyright C 1997 98 by Joerg Koenig FooWare Java FTP client Covered by GNU General Public License SNMP Construction Kit SCK Copyright C 1998 Yves Soun Covered by GNU General Public License The asterisk after a name denotes a trademarked item Restricted rights legend Use duplication or disclosure by the United States Government is subject to restrictions as set forth in subparagraph c 1 1 of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 Notwithstanding any other license agreement that may pertain to or accompany the delivery of this computer software the rights of the United States Government regarding its use reproduction and disclosure are as set forth in the Commercial Computer Software Restricted Rights clause at FAR 52 227 19 553 3001 230 Standa
219. on of each of the applications listed below These applications will be re installed Un checking any application will result in uninstalling of that application Application i License Common Services ux eda Sets 63095K ITG Ml IP Trk 20 2800K Alarm Mgmt 20 868K Call Tracking 20 989K ESN ART 2G 6774K Maint Windows 2D 1620K Station Admin 20 9757K Traffic Analysis 20 9761K ITG IP Telecommuter 2 20 2436K E Sees Clear 6 Make any modifications to the selected applications All the check boxes are selected by default Clearing any check box uninstalls that particular application Click Next to continue Figure 34 Warning message 9 Proceeding Further will make currently installed OTM version unusable Press Yes to proceed or No to go back 7 The Warning message appears See Figure 34 Choose one of the following a Click Yes to continue Proceed to step 9 b Click No to go back Optivity Telephony Manager Installation and Configuration 88 Performing upgrades 8 A window dialog box appears stating that some DLL files are in use and the PC needs to be re booted Choose one of the following a Click Yes to reboot the PC Repeat the following steps Software License Agreement Welcome to the Optivity Telephony Manager setup Identification Setup Choices Enter Keycodes Destination for Files Application to Install Applications to Re Install Warning b Click No to
220. or an OTM client to be used The OTM client requires the same serial connections to the managed systems as the OTM server The usual limitations of the OTM client apply such as the need for a high bandwidth connection between the OTM client and the OTM server It is possible for the same OTM PC to have serial connections to some systems and IP connections to others 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 301 Figure 145 Connecting OTM to legacy systems pre Ethernet Modem Serial connectiore for CDR Traffic DAZA Meridian Mail Meridian 1 Remote Access PC H Nortel Networks Server Subnet Other Subnets LDAP server IP connections to systems IP connection overview The OTM solution consists of the OTM server OTM clients and OTM web clients These may be connected in several different configurations The particular configuration chosen will depend on the tasks to be performed and the network environment The following are some of the considerations when deciding on the configuration e Are there multiple administrators Do they require full administration capabilities available with OTM clients or will the web client functionality be sufficient The answers to these questions will determine the need for OTM clients Optivity Telephony Manager Installation and Configuration 302 Appendix A OTM engineering guidelines The OTM c
221. ore Giweeided 69 Figure 21 Source for Application Executables dialog box 73 Figure 22 Source for Common Data Files dialog box leues 74 Figure 23 Destination for Local Data Files dialog box T3 Figure 24 Enter Reycodes dialog DOR 226i 4414409044 taib Oa es PESE erri 76 Figure 25 Applications to Link dialog BOX i003 oscar dade TI Figure 26 TRE AMSA 232 aerer rae ae EEEE OREORE RAE T Figure 27 JRE Inforttaloll 222 ved oe yo RR ER ORA VER EROR E dre 78 Figure 28 JRE License AVICCUENM focc0e cai te dete rs EREVEREPR dO e S Sd 79 Figure 29 TRE Setup TYDE 21d ceu ona yes ete eque uq epi NE qq 79 Figure 30 Enter Koyobdes dialog DOX icusadsopiiekex b se RRPERRRCKRRSGAERA 84 Figure 31 Destination for Files dialog DOX 5 cose ess et ms 85 Figure 32 Applications to Install dialog DOR 42s pee Fe RR re 86 Figure 33 Applications to Be Iunstall 2 asc lees E d ppR ERR xa 87 553 3001 230 Standard 3 00 August 2005 19 Figure 34 Warning MESAGe Pr 87 Figure 35 URE motala ed e dp Rubr qupd aon deb ded p Deos 88 Figure 36 Upgrade message cououeewvectem he bone e Ore eee UR ERE Rd EE 89 Figure 37 Enter Keycodes dialog BOX Luke s ote a pRR ERRASSE RERO RE KS 91 Figure 38 Warne HIBEBEBE Lodaeowpbead qiia qtia ete WR d ddr Geass 91 Figure 39 Destination for Files dialog BOX 4 3 6 caackgvsdeenecee ieee ganws 92 Figure 40 chent License Message DOX 2s ces cake Ree ex ER
222. pact on the performance of the OTM server PC The table lists CPU utilization and elapsed time statistics as appropriate when connected to a single system Table 17 PC performance by application Real Time CPU Application Peak Average Elapsed Time Station Administration 2 296 FORMEN ERN Station Reconcile with 10096 1 record 3 seconds Meer web Station Administration 10096 NEN 1 record 27 seconds Beer o capability for end users emn feom Mamono pe Neigbe 5 DEA CDRColdon a DBA TaWcColci m ss LDAPSyn foo iorecodsseconi PamigCORFie ix ao recordssecond GostRepot oz oreossecd OTM client Station Update 4 i record S seconds 1LDAP Sync testing was based upon the use of an LDAP server dedicated for this testing Since OTM does not control the LDAP server used in the customer network the server response time is likely to be less This server s resources are impacted by factors for the LDAP server such as pro cessor speed other uses for LDAP server for example Corporate Directory other LDAP clients and other services running on the same platform PC hardware This section describes the PC hardware requirements necessary to run OTM optimally Use the guidelines provided in the sections Physical memory on page 297 Hard disk on page 298 and Processor speed on page 299 See OTM
223. ponent Services window Reboot the machine for the changes to take effect End of Procedure 553 3001 230 Standard 3 00 August 2005 81 Performing upgrades Contents Overview This chapter contains information on the following topics Bo aA LLL de C aC HN ARE RACK DARE CER Vas UR SUPR d vow 81 Upgrading the OTM server to the same release of OTM 83 Upgrading to another OTM package 0 000000 e 90 Amending TN licenses or Reporting Units 97 This chapter contains information on upgrading the following e OTM server e OTM PCs e OTM software The upgrade installation is very similar to the initial installation You need a new keycode to upgrade to another OTM package or to increase the maximum number of OTM clients and sets telephones IMPORTANT The OTM server and client software must be the same version If the server software is upgraded the client software must also be upgraded Optivity Telephony Manager Installation and Configuration 82 Performing upgrades IMPORTANT Following an upgrade only locally authenticated users can launch OTM Remotely authenticated users cannot Refer to Procedure 30 on page 173 for more information on allowing remote users to gain access IMPORTANT Users who belong to the Administration group in OTM 1 2 will be migrated to the Administrators group after upgrading to OTM release 2 0 or higher These users wi
224. ports both web and Windows clients The Windows GUI interface has more functionality than the web browser interface The Windows GUI interface may be used directly on the OTM server or on an OTM Windows client The web clients operate as thin clients connecting directly to a web server running on the OTM server All operations performed using a web client are executed on the OTM server The OTM server requires connectivity to the ELAN subnets of the systems being managed The OTM client is a thick client that runs on a Windows PC It does not operate in a traditional client server model Rather the OTM client runs similar software to that running on the OTM server The OTM client communicates directly with the managed systems and therefore requires connectivity to the ELAN subnets of those systems The OTM client must be operational at the time any operations performed on the client are scheduled to run The OTM client accesses and modifies data that is stored on the OTM server This data is made available by sharing the OTM folder on the OTM server with all OTM clients Due to the large amounts of data transferred between the OTM server and the OTM Optivity Telephony Manager Installation and Configuration 72 Installing OTM client software clients high network bandwidth is consumed Response time and performance will degrade significantly unless the OTM client and OTM server are on the same LAN In general a WAN connection is not suit
225. prises See Figure 120 on page 242 Optivity Telephony Manager Installation and Configuration 242 Integrating OTM with HP OpenView Figure 120 Event Configuration 4 Event Configuration File Edit View Help Enterprises dmtfSystemResetT able 1 3 6 1 4 1 412 2 4 48 dmtfTemperatureProbeT able 1 36 1 4 1 412 2 4 54 dmtfUPSBatteryT able 1 3 6 1 4 1 412 2 4 52 dmtf oltageProbeT able 1 3 6 1 4 1 412 2 4 53 ENTERPRISES 1 3 6 1 4 1 Managex 1 3 6 1 4 1 2427 OpenView 1 3 6 1 4 1 11 2 17 1 otmUpendAlarmEp 4 1 562 50 1 1 1 3 6 1 2 1 16 1 3 6 1 6 3 1 1 5 lel Es Events for Enterprise otm pen amp larmEp 1 3 6 1 4 1 562 50 1 1 Name Identifier 0 otm pen larmClear Specific 6 otm pen larmlnfo Specific 5 otm pen larmw arming Specific 4 otm pen larmMinor Specific 3 otm pen larmM ajor Specific 2 otmOpendlarmCritical Specific 1 ALL SOURCES ALL SOURCES ALL SOURCES ALL SOURCES ALL SOURCES ALL SOURCES There are six events defined for the otmOpenAlarmEp Enterprise For each event you configure the desired actions to be taken if the event occurs Use the OTM Major Alarm event otmOpenAlarmMajor Specific 2 as an example 3 Double click the corresponding entry on the list The Modify Events dialog box appears See Figure 121 on page 243 553 3001 230 Standard 3 00 August 2005 Integrating OTM with HP OpenView 243 Figure 121 Modify Events Description Modify Events
226. quire more memory than there is physical memory available It borrows memory using a memory swapping scheme from available space on the main hard disk Although this feature permits the PC to perform operations without worrying about running out of physical memory and thus crashing the computer it sacrifices performance of these operations by requiring access of the hard disk while memory swapping This degrades performance because e Physical memory access is much faster than disk access Accessing the disk while memory swapping steals disk resources away from applications that need to read and write to the hard disk The OTM server software and the Windows server software require approximately 900 MB without active features The minimum server memory is 512 MB Optivity Telephony Manager Installation and Configuration 298 Appendix A OTM engineering guidelines The amount of memory does not grow significantly as features are running and windows are opened The one exception to this is OTM client access Each OTM client connection to the OTM server requires an additional 3 MB of memory For large configurations such as 100 systems and 50 OTM clients an additional 150 MB of memory is required Hard disk Disk performance Much of the time spent by OTM Features is in reading and writing data to the hard disk Features that spend a significant percentage of their time accessing the disk are called disk intensive applications
227. r access OTM Server 237 Alarm Browser 236 configure OTM Server 259 configure OTM Web Server Access 257 network map 235 OTM Status Monitor 246 set up Network Map 247 NNM See Network Node Manager Novell 40 O OIT See Optivity Integration Toolkit OIT files 217 oitInstall 219 Optivity Integration Toolkit 218 Optivity NMS adding OTM Server object 222 InfoCenter 220 integration requirements 216 OIT files 217 oitInstall 219 start OTM Web applications 225 troubleshooting 230 Optivity Telephony Manager See OTM OTM administrators 184 OTM Client hardware requirements 330 license 137 software requirements 330 OTM Directory 199 OTM Help desk users 184 553 3001 230 Draft 2 01 August 2005 333 OTM Server 222 hardware requirements 41 330 object properties modifying 225 viewing 224 software requirements 330 upgrade 83 OTM stand alone hardware requirements 329 software requirements 329 OTM Status Monitor 246 P password policy 166 programming Meridian 1 328 publications related 32 R Remote Access Service RAS 273 remote users 168 Reporting Unit license See RU license requirements Ethernet connections 328 hardware OTM Client 330 OTM Server 330 OTM stand alone 329 OTM Server hardware 41 OTM stand alone hardware 329 software 329 PPP connections 328 serial connections 328 software Meridian 1 328 OTM Client 330 OTM Server 330 OTM stand
228. r Installation and Configuration 324 Appendix A OTM engineering guidelines 35 allowed usage 0 1 per system approximately 350 Meridian 1 systems Example Meridian 1 PBX 81 2 Meridian 1 systems or 4 400 lines e Routine Operation CDR plus traffic approximately 3 5 per system If administration is done primarily through the OTM Windows interface Adds Moves Changes approximately 9 7 CPU utilization If administration is done primarily through the OTM web interface Adds Moves Changes approximately 11 CPU utilization e Off hours operation Parsing plus Cost Report 20 records second 18 hours of call collection operation 64 800 seconds 64 800 seconds 3 call records second system 194 400 call records per system 6 hours of report generation 21 600 seconds 21 600 seconds 20 records second 432 000 call records in 6 hours 432 000 call records 194 400 call records per system approximately 2 Meridian 1 systems e Network bandwidth CDR plus traffic peak operations 118 kb second Network 100 MB second Percent usage per system 118 kb second 100 MB second approximately 0 196 35 allowed usage 0 1 per system approximately 350 Meridian 1 systems 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 325 Example Meridian 1 PBX 11C Cabinet 6 Meridian 1 or Communication server 1000 systems or 2 600 lines Routine operation If administ
229. r Per Seat as appropriate and then click Next The Computer Name and Administrator Password dialog box appears Enter the computer name and the administrator password and then click Next The Windows Components dialog box appears Select the default values or select specific components as appropriate and then click Next 553 3001 230 Standard 3 00 August 2005 Windows 2000 server reference 267 11 12 13 14 The Date and Time Settings dialog box appears Adjust the Date Time and Time Zone as appropriate and then click Next Wait for the Network Settings dialog box to appear This takes several minutes When the Network Settings dialog box appears accept the default value Typical Settings and then click Next The Workgroup or Computer Domain dialog box appears Make the appropriate selection and then click Next Wait while the set up program installs components This takes several minutes Wait while the set up program performs final tasks This takes several minutes The Completing the Windows Setup Wizard dialog box appears Click Finish to reboot the system End of Procedure Allowing OTM client access without constant server log in optional Procedure 60 Allowing OTM client access without constant server log in optional 1 A o N o A In order to allow OTM client access without being logged in to the server at all times the following configuration change for Windows server is required
230. r Properties General tab 0 00 00 ee eee ee Figure 83 System Properties Applications tab 0 005 Figure 84 Syste Update uci ae ep ee eee een eGo nrin E PEaIDP ERE a Ke 125 126 127 128 129 136 136 137 139 142 144 145 146 Optivity Telephony Manager Installation and Configuration 22 Figure 85 User Authentication dialog box 00 0 2 eee eese 173 Figure 86 User Groups won de TT 175 Figure 87 New User Group Properties dialog box 0 0 5 176 Figure 88 New User Properties dialog DOK 522ssauect rr ERR RR Re 178 Figure 89 User Authentication dialog 00 i ccssaas aa ees ska denk S e iren 180 Figure 90 User Authentic don Page diesen ERG EREQRGASQRE AE SRE KROES 188 Figure 91 User Groups PASO cea eso xv t Ex RXCeRrRX OPERA ORERX AERA TR 190 Figure 92 User Group Properties dialog box Navigator tab 192 Figure 93 Telephone access properties dialog box General Tab 193 Figure 94 Telephone access properties dialog box Keys tab 195 Figure 95 Telephone access properties dialog box Features tab 197 Figure 96 Telephone access properties dialog box Details tab 198 Figure 97 Entering Login Name age occ ec scco ard a ater en eR Rache 200 Figure 98 Entenng User Group attribute c2cc50icbeescncetawercivandas 201 Figure 99 Entering web Reporting Access
231. r account for the Windows OS does not appear in the OTM Users window This is to prevent users from changing the Administrator account password from within OTM Even though it is not listed in the Users window you can always use the OS Administrator account to log in to OTM Nortel strongly recommends that a new user group be created in OTM based on the Administrators user group OTM users should be assigned to this new user group instead of adding them to the Administrators user group This is a security measure to ensure 553 3001 230 Standard 3 00 August 2005 Security Management 171 that a user with administrative access to OTM does not also have access to the OS on the OTM server as a member of the Administrators group Installation Fresh installation In a fresh installation three new user groups are created in Windows OTM utilizes HelpDesk EndUser and Default user groups along with the existing Administrators group For OTM Windows clients the OTM server s host name must be provided during installation The host name is saved in the registry Upgrade In an upgrade existing OTM Windows Templates are created as user groups By default these groups do not have access to OTM Web Navigator applications A local server account is created for each existing OTM Windows user The new account is assigned to the appropriate user group Existing OTM Telephone Access Profiles which were based on user groups are migra
232. r network The first is the size of the largest system for which billing will be used and the other is the total number of systems in the network See Table 15 on page 287 for some practical guidelines on determining if the OTM billing application meets your customer s requirements When CDR is collected and costed the Telecom Billing System TBS generates a separate Microsoft Access database for each individual costing configuration PBX system Each PBX system defined in TBS has a capacity limit of 2 5 million costed call records which is a limitation of the Microsoft Access database used in the billing application While TBS does not enforce a maximum number of systems that will be supported we recommend using the above guideline of 10 systems per OTM server configuration to ensure that adequate resources are available The size of the database determines how often call records are archived in order to ensure that there is adequate capacity to receive additional call records However the larger the database the more often archiving is required to achieve the desired result The recommended maximum of 3 500 lines per PBX is a conservative limit based upon the assumption that a PBX with 3 500 lines generates approximately 800 000 call records per month This leads to an archival interval of 12 5 weeks and allows reporting on 3 months of calling activity within a single database Please note that call record generation varries depending upon how the
233. rates the existing OTM data from OTM 1 2 2 0x 2 1 to OTM 2 2 A valid OTM 2 2 keycode must be entered during this step If changing dongle types and the new dongle has a different serial number then it also requires a different keycode If changing dongles enter the keycode for the new dongle which is to be connected in the next step Ensure the dongle is connected to the PC If migrating from a parallel port to USB dongle switch dongles now Note USB dongles can only be used with OTM 2 1 or OTM 2 2 Launch OTM 2 2 End of Procedure 553 3001 230 Standard 3 00 August 2005 Performing migrations 109 Upgrading Windows NT server to Windows 2000 server IMPORTANT Before migrating go to OTM Navigator gt Maintenance gt Event log viewer gt Tools SNMP Trap settings and ensure that the Lock Properties checkbox is unchecked in the Trap Settings dialog box Procedure 9 WARNING Back up the Alarm Notification control and script files separately The script files may be replaced during a software upgrade Upgrading Windows NT server to Windows 2000 server Complete the following steps to migrate OTM 1 2 2 0x 2 1 installed on Windows NT server to OTM 2 2 on Windows 2000 using the OtmOsUpgrade Utility 1 Backup the OTM files on Windows NT server to another location From the Command Line window execute the following OtmOsUpgrade backup directoryPath batch This copies all the OTM information from the
234. ration is done primarily through the OTM Windows interface Adds Moves Changes approximately 5 73 CPU utilization If administration is done primarily through the OTM web interface Adds Moves Changes approximately 6 5 CPU utilization Off hours operation Parsing plus Cost Report 20 records second 18 hours of call collection operation 64 800 seconds 64 800 seconds 1 call record second system 64 800 call records per system 6 hours of report generation 21 600 seconds 21 600 seconds 20 records second 432 000 call records in 6 hours 432 000 call records at 64 800 call records system approximately 6 Meridian 1 or Communication server 1000 systems Network bandwidth CDR plus traffic peak operations 59 kb second Network 100 MB second Percent usage per system 59 kb second 100 MB second approximately 0 05 35 allowed usage 0 05 per system approximately 700 Meridian 1 or Communication server 1000 systems Optivity Telephony Manager Installation and Configuration 326 Appendix A OTM engineering guidelines OTM language support OTM supports the following language configurations 2 2 OTM Languages supported for English and Regional OS client language locale should be set to the language in which OTM is to be run client Regional OS Simplified Japanese Chinese Portuguese in2K XP Win2K XP Win2K XP Win2K Win2K Win2K Pro Pro Pro XP Pro
235. rd 3 00 August 2005 Statement of conditions In the interest of improving internal design operational function and or reliability Nortel Networks Inc reserves the right to make changes to the products described in this document without notice Nortel Networks Inc does not assume any liability that may occur due to the use or application of the product s or circuit layout s described herein Portions of the code in this software product may be Copyright 1988 Regents of the University of California All rights reserved Redistribution and use in source and binary forms of such portions are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation advertising materials and other materials related to such distribution and use acknowledge that such portions of the software were developed by the University of California Berkeley The name of the University may not be used to endorse or promote products derived from such portions of the software without specific prior written permission SUCH PORTIONS OF THE SOFTWARE ARE PROVIDED AS IS AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE This product includes the following software The Purdue Compiler Construction Tool Set written by Russell Quong June 30 1995 Adapted by Terence Parr to ANTLR stuff Parr
236. re 94 you use the check box and lists of key based features to determine whether the Telephone Keys page appears and if so which keys the users in this group can change Figure 94 Telephone access properties dialog box Keys tab S HelpDesk User Group Properties x Name Last Modifed HelpDesk Navigator Telephone 12 8 01 3 53 49 PM Number of Users 1 Options vi Show this page User Sync Options User can sync changes E vi Show Trouble Shooting link vj Allow user to restore pending changes General Keys Features Details CFV Forward All Calls CLT Callers List CWT Call Waiting MSB Make Set Busy RGA Ring Again LNK Last Number Redial Keys that can be changed ADL Auto Dial A03 3 Party Conference Move ARC Attendant Recall Move All gt gt d lt lt Move All Keys that cannot be changed CSD Conferee Selectable D DAG ACD Display Agents DCFW Default Call Forward DIG Dial Intercom DIRC Directory Feature DPU DN Pickup DRC DID Route Control DSP Digit Display Telephone Profile data retrieved Procedure 37 Configuring the Telephone Keys page To configure the Telephone Keys page OK Cancel Apply Help Java Applet Window 1 Select the Show this page check box to allow this user group to be able to view the Telephone Keys page 2 Use the Move and Mov
237. reattached for the OTM client to recognize the dongle Note When a user attempts to log in to Web Navigator after installing OTM for the first time an error message might display stating that the OTM dongle is missing when in fact it is not missing If this occurs the dongle timer is set to a two minute interval for dongle checking instead of the regular 30 minute interval Therefore the user must wait a maximum of only two minutes to attempt another Web Navigator login USB dongle The USB dongle is supported on both the Server and Stand alone configurations e supports one USB dongle only or one parallel port dongle A dongle connected to a USB port at the same time as one connected to a parallel port is not supported Two USB dongles connected at the same time is not supported e not supported through a USB hub USB dongles connected through a USB hub are not supported USB dongles must be connected to USB ports located on the motherboard or on USB PCI cards OTMUtil exe OTMUlLiLexe is included in the OTM 2 2 Installation CD under the CDINFO folder When launched the OTMUtil exe utility reads the serial number of the dongle 553 3001 230 Standard 3 00 August 2005 License management 139 attached to the PC and displays it in the DongleRead window See Figure 76 OTM must be installed for the OTMUtil exe to function Figure 76 DongleRead DongleRead x Serial Number JOTM12345 PCI port limitat
238. red system in the Navigator window b Select Properties then click Communications tab in the Properties dialog box 2 If possible verify that you can make an Ethernet connection to the same system a After establishing a PPP connection but before canceling the connection dialog open a DOS command prompt From the Start menu select Programs MS DOS Prompt b Run the ping command by typing ping 47 1 1 10 where 47 1 1 10isthe system s local IP address See Adding a system in Optivity Telephony Manager System Administration 553 3001 330 for information on configuring Ethernet and PPP on the system c Verify that the data lights on your modem flash as the ping data is sent to the system 553 3001 230 Standard 3 00 August 2005 Configuring a modem for OTM applications 159 If you do not receive a response from the system verify that the IP address is the same as the one that you assigned to the local PPP interface on the system To verify the IP address go to the System Properties Communication PPP Connection Type dialog box and confirm that the IP address that appears in the address field is correct End of Procedure COM port error In this scenario the modem dials and connects but you receive the error message Error writing to COM port or Error reading from COM port Procedure 28 Resolving COM port error 1 Verify that the modem you installed in Control Panel that matches your modem type 2
239. required for the Alarm Script Wizard and the DECT application After clicking yes a Limits Updated window appears asking you to restart your computer after the JRE installation is completed Click OK to continue The Java 2 Runtime Environment installShield Wizard for Java 2 appears Click Next to continue The Program Maintenance window appears Select Modify to modifypreviously installed JAVA applications Click Next The Custom Setup window appears Click on Next to continue The Progress window appears where Java is being installed Click Finish to complete installation Restart the computer A dialog box asks you to restart the computer or end the installation without restarting the computer Select Yes want to restart my computer now and then click OK to continue After reboot the Database upgrade utility runs automatically End of Procedure 553 3001 230 Standard 3 00 August 2005 107 Performing migrations Contents This chapter contains information on the following topics Migrating from OTM 1 2 2 0x 2 1 to OTM 2 2 sss 107 Upgrading Windows NT server to Windows 2000 server 109 Upgrading Windows NT 98 PC to Windows XP Pro 2000 Pro PC 110 Migrating from OTM 1 2 2 0x 2 1 to OTM 2 2 IMPORTANT Direct upgrades are NOT supported for customers migrating from OTM releases prior to 1 20 26 A two step upgrade is required first to OTM 2 0 or 2 01 and then to 2 2 Upgrade fro
240. ridian 1 systems OTM web clients LDAP server and so on and their impact on the network to which they are connected Optivity Telephony Manager Installation and Configuration 278 Appendix A OTM engineering guidelines The Billing applications result in a processor load that is not possible to predict The exact impact depends on several factors including types of reports being generated and quantity of data being merged It is not possible to derive a general formula to predict the impact of these applications Nortel recommends that these applications be run during off hours and that they not be run in parallel with other resource intensive applications Impact analysis Analysis was performed on the majority of OTM features To simplify analysis only those features that impact these resources are highlighted here Based upon this analysis recommendations are made as to e The resources required on the OTM server e The number of clients and systems that can be connected to a single OTM server e Network bandwidth and routing considerations Analysis of the results of benchmark testing are presented in Table 17 on page 296 Table 18 on page 307 and Figure 149 on page 310 The tables can be used to calculate the resources and connections possible for various OTM server usage scenarios e Table 17 highlights PC performance for several OTM applications e Table 18 highlights the peak and average transfer rates for va
241. rior to running IIS installation If a port clash occurs the default port on the Apache server must be changed 553 3001 230 Standard 3 00 August 2005 Integrating OTM with Optivity NMS 217 OTM Optivity NMS integration OTM does not automatically install any OIT files You must manually install the OIT files The OIT files can be downloaded from the OIT support web page Procedure 43 Downloading the OIT files To download the OIT files 1 In your web browser go to hitp support nortel com 2 Click the Product link 3 In the drop down list select Optivity NMS OIT and click Save 4 In the drop down list for software types select Optivity NMS OIT for Optivity Telephony Manager 5 Click the link under the Description heading that matches your operating system platform 6 Click the link to the Readme file to view the installation instructions in your web browser This file is also included in the zipped archive 7 Click the link to the zipped archive to download the latest OTM OIT files End of Procedure Integration with ONMS version 10 0 ONMS version 10 0 comes pre installed with the device OIT files required for releases of OTM prior to OTM 2 0 You must download and install the device OIT file for OTM 2 0 and the application OIT file manually The application OIT file is common to all releases of OTM These OIT files can be obtained from the OIT support web page See Downloading the OIT files on page 217 for
242. rious OTM activities Figure 149 presents a graphical representation of station response time compared with round trip time RTT To aid in this process this appendix analyzes four typical OTM server configurations Use these configurations as examples and the raw table data to extrapolate configurations specific to a given customer distributor setup These guidelines provide minimum PC configurations for the OTM server OTM client web client and OTM running in a stand alone mode 553 3001 230 Standard 3 00 August 2005 Appendix A OTM engineering guidelines 279 Hardware and software comparisons Table 13 shows a list of machine types for Meridian 1 with CS 1000 Release 4 5 Table 13 Hardware Machine Type for Meridian 1 hardware with CS 1000 Release 4 5 When Signaling server checkbox When Signaling server checkbox in in Network page is cleared Network page is selected Hardware with CS 1000 Release 4 5 System Type Machine Type System Type Machine Type 11C Mini Meridian 110 11C Mini Communication server CS 1000M 1000 Small System 51C 060 Meridian1 51C 060 Communication server CS 1000M HG 060 1000 1000 61C 060 Meridian1 61C 060 Communication server CS 1000M SG 060 1000 61C 060E Meridian1 61C 060E Communication server C8 1000M SG 060E 1000 61C PII Meridian1 61C PII Communication server CS 1000M SG PII 1000 81 81C 060 Meridian1 81 81C 060 Communication server C8 1000M MG 1000 060 81
243. rther action is required End of Procedure Optivity Telephony Manager Installation and Configuration 264 Uninstalling OTM 553 3001 230 Standard 3 00 August 2005 265 Windows 2000 server reference Contents Overview This chapter contains information on the following topics 27 PME 265 Installing OTM on Windows 2000 server 0004 265 Testing NETWORK Cats oes co dge adde eRRAERRRERRAR RE ERR ER do dog 215 This chapter describes an example of Windows 2000 installation Due to hardware and software differences this example may not match your installation If a certain component is already correctly installed then skip the installation of that component Installing OTM on Windows 2000 server Hardware compatibility check Check all hardware against the documentation available on Microsoft s website at http www microsoft com windows2000 support onlinedocs default asp Running the Windows setup program Procedure 58 Running the Windows setup program This procedure shows you how to install Windows server using the setup program 1 Make sure the first bootup option on CD ROM in the BIOS is enabled 2 Insert the Windows server setup CD ROM into the CD ROM drive 3 Boot the system Optivity Telephony Manager Installation and Configuration 266 Windows 2000 server reference 10 11 12 In the Windows server Setup Welcome dialog box press Enter to set up the Windows se
244. rty the Software or any information about the operation design performance or implementation of the Software and user manuals that is confidential to Nortel Networks and its licensors however Licensee may grant permission to its consultants subcontractors and agents to use the Software at Licensee s facility provided they have agreed to use the Software only in accordance with the terms of this license 3 Limited warranty Nortel Networks warrants each item of Software as delivered by Nortel Networks and properly installed and operated on Nortel Networks hardware or other equipment it is originally licensed for to function substantially as described in its accompanying user manual during its warranty period which begins on the date Software is first shipped to Licensee If any item of Software fails to so function during its warranty period as the sole remedy Nortel Networks will at its discretion provide a suitable fix patch or workaround for the problem that may be included in a future Software release Nortel Networks further warrants to Licensee that the media on which the Software is provided will be free from defects in materials and workmanship under normal use for a period of 90 days from the date the Software is first shipped to Licensee Nortel Networks will replace defective media at no charge if it is returned to Nortel Networks during the warranty period along with proof of the date of shipment This warranty does not apply if the
245. rver In the Windows Licensing Agreement dialog box press Page Down to go to the bottom of the page and then choose F8 Press C to create a partition and then type the size of the partition that you want to create Use the up and down arrow keys to select the partition created on the first disk in step 6 Press Enter to set up Windows server on the selected partition Use the up and down arrow keys to select Format partition using the NTFS files system and then press Enter Wait while the setup program formats the partition This takes several minutes Wait while the setup program copies files to the Windows installation folders This takes several minutes Reboot the system When the system reboots press F2 to instruct the system to boot from the hard drive instead of the CD ROM End of Procedure Installing Windows server components Procedure 59 Installing Windows server components Windows server setup continues after the reboot 1 2 The Installing Devices dialog box appears This takes several minutes The Regional Settings dialog box appears Select the default values or configure as needed and then click Next The Personalize Your Software dialog box appears Enter your name and the name of your organization and then click Next The Your Product Key dialog box appears Enter the product key and then click Next The Licensing Modes dialog box appears Select the default value or choose Per server o
246. s Each entry should be kept on an individual line The IP address should be placed in the first column followed by the corresponding computername The address and the computername should be separated by at least one space or tab The character is generally used to denote the start of a comment see the exceptions below This file is compatible with Microsoft LAN Manager 2 x TCP IP 1lmhosts files and offers the following extensions PRE D0H lt domain gt INCLUDE lt filename gt BEGIN_ALTERNATE END_ALTERNATE 6xnn non printing character support Following any entry in the file with the characters PRE will cause the entry to be preloaded into the name cache By default entries are not preloaded but are parsed only after dynamic name resolution fails Following an entry with the DOM lt domain gt tag will associate the entry with the domain specified by lt domain gt This affects how the browser and logon services behave in TCP IP environments To preload the host name associated with DOM entry it is necessary to also add a PRE to the line The lt domain gt is always preloaded although it will not be shown when the name cache is viewed Specifying HINCLUDE lt filename gt will force the RFC NetBIOS NBT software to seek the specified lt filename gt and parse it as if it were local lt filename gt is generally a UNC based name allowing a centralized lmhosts file to be maintained on a server
247. stallation Windows 95 98 NT win exe Other Systems Support for Java Plug in Software on other operating systems is provided by the Operating System vendor For more information on Java Plug in documentation and FAQ please refer to ava sun com Installation instructions Download the file for your platform and install the Plug in After installation is complete bring up Java Plug in Control Panel From the Basic tab select Enable Java Plug in Go to the Advanced tab Select the plug in that you installed for Java Run Time Environment Click on Apply and close the window Exit the browser then open the browser again to connect to OTM NOTE OTM Web applications are compatible with Java plug in 1 2 1 and above We strongly recommend the use of Java plug in 1 2 2 where available Document Done meo UR ce EP x1 Zz 553 3001 230 Standard 3 00 August 2005 215 Integrating OTM with Optivity NMS Contents Overview This chapter contains information on the following topics 7 rU 215 Integr tuwn regut REMS eriseeria ERANA 216 OTM Optivity NMS integration llle 217 OTM OIT DI GS olent Nera NON EATORRA ER 217 Checklist for installing the Optivity Integration Toolkit 218 About CME ica pesado X3 EDU r iea aA 219 Using Optivity NMS InfoCenter 000 0000 220 Viewing OTM server object properties i
248. station to another PC running WinXP Pro Win2000 Pro complete the following steps 1 On the Win98 WinNT 4 0 Workstation machine use the backup directoryPath batch option to back up all the OTM information See Figure 56 The directoryPath can be a shared folder to which you have read write access Figure 56 Back up option Ls WINDOWS S ystem32 cmd exe E gt 0tmOsUpgrade backup e backupTest Requested fiction is to backup e backuplest Beginning OTM Upgrade Operation Please be aware this operation could take over an hour to complete Do you wish to continue YiN 7 Y Please wait until this operation has completed Copying C Nortel To e backupTest nyExecDir The given directory e backupTest myExecDir already exists BI Y if you want to overwrite it all content under the directory will be lost Type N to abort the operation Y End OTM Upgrade Operation La a amd 2 Onthe WinXP Pro Win2000 Pro machine use the restore directoryPath batch option to restore all the OTM information from directoryPath See Figure 57 Optivity Telephony Manager Installation and Configuration 112 Performing migrations Figure 57 Restore option c E WINDOWS System32 cmd exe IE mOsUpgrade restore e NbackupTes t Requested Action is to restore e backupIest Beginning OTM Upgrade Operation Please be aware this operation cou
249. stien Ere CRIME ERG eS ROS SERA S E 240 Optivity Telephony Manager Installation and Configuration 24 Figure 119 NNM Main Menu Event Configuration 241 Figure 120 Evgutt Go D CHE eiu casi eate d besdd Red kae dace daeeae ar 242 Figure 121 Modify Events Description s4csc00cses a san Yo RR 243 Figure 122 Modify Events Event Message isses see er e 244 Figure 123 Modify Eyes AOS escorrer sener kaeret quw nas eee See 246 Figure 124 AN Alamis Browser cosoxisicke XAR ERE A eha aiea heka 247 Figure 125 NNM Edit Add ODJECE 1iseeosesekka etr ened Geese RR RR 248 Figure 126 Add Object Palette dialog DOS 4L oceo stes EE eRERR ES RR dd 249 Figure 127 Add Object Palette dialog box II assesses rn mr 250 Figure 128 Add Object dalog BOX si crx durae Rr tep rine Erea n dd 251 Figure 129 Add Object IP Map ccvessbe ese caress REFER OG Eu enii 252 Figure 130 Add Object Set Attributes dialog box 25 26 s5ccaeveeaeeavigees 253 Figure 131 Add Object 5elecuod NaMe soe 25h d kacbe Ra RR ERR EE RE Rabe 254 Figure 132 DOWD comma erreper a 3 be RSS CEPExAQR US REGE TEE 239 Figure 133 NNM Main Menu Symbol Properties 0 256 Figure 134 Symbol Properties dialog GOR tow dt eho toV WE CREE ERIS 257 Figure 135 Object Properties dialog DOR acess eursroadireediswawsranuiss 258 553 3001 230 Standard 3 00 August 2005 25 Figure 136 Attributes for Object dialog BOK occ dence ce
250. subject to change For the latest system requirements see the OTM General Release Bulletin Ask the network card manufacturer about the type of network card and the availability of the required software driver Response time testing is based upon the recommended configuration not the minimum configuration Response time performance is supported only on the recommended configuration For a Windows client some variables are amount of RAM on the OTM client PC the Operating System OS on the OTM client PC number of TNs being managed through the Station Administration application other applications that may be running on the OTM client PC including those that run in the background such as antivirus software amount of traffic on the LAN the NIC on the OTM client PC deployment in the network architecture topology and placement of the OTM client PC with respect to the OTM server The minimum and recommended CPU and RAM configurations are specified Some OTM applications can run with less than the recommended configurations but performance may be degraded 553 3001 230 Standard 3 00 August 2005 Preparing for installation 41 The OTM server requires the following minimum hardware specifications listed in Table 3 Table 3 OTM server hardware requirements Part 1 of 2 Requirement Recommended CPU Minimum CPU Recommended RAM Minimum RAM Hard Drive Space Custom Help SVGA Color Monitor and interface
251. subnet 32 kb 32 kb Station Sync with M1 ELAN subnet NA 48 kb CDR ELAN subnet 35 kb 70 kb Traffic ELAN subnet 24 kb 48 kb Alarm ELAN subnet 1 kb 3 kb Sync with LDAP server Nortel server NA 720 kb subnet Total ELAN subnet 92 kb 201 kb Total Nortel server subnet 720 kb Alarm Processing There are OTM alarms and IP Line managed system alarms OTM alarm details The OTM Trap server can handle 25 50 incoming SNMP traps per second However this limitation varies considerably with network load PC processing power and CPU availability Optivity Telephony Manager Installation and Configuration 308 Appendix A OTM engineering guidelines Traps are stored in a circular queue of 1360 traps You can view the queue using the web Alarm Browser If the rate of trap arrival is heavy some traps are not entered into the queue even though they are received by the Trap server and Alarm Notification application The circular queue can handle an incoming rate of 50 traps in 10 seconds without any loss of information An SNMP trap has an average size of approximately 400 bytes You can use this information to approximate the bandwidth requirements for trap processing For example 1000 devices each producing one trap every 10 seconds would require a bandwidth of 320 Kbps 400 bytes trap 8 bits byte 1000 devices 0 1 trap sec device 320 Kbps IP Line IP Trunk Switch alarm details Under normal conditions a system
252. supported platforms Crystal Reports 6 0 JRE 1 4 2 MsXML 4 0 SP2 Sentinel Driver 5 41 used for dongle support Pervasive Engines version 8 5 SP2 Netscape Directory SDK version 5 0 for OTM LDAP services and SDK version 5 0 for SSL connection Windows Installer 2 0 This is used before OTM is installed on a freshly formatted PC This is the latest version and it is installed for Windows 2000 It is not installed for Windows XP asince it is included with the OS ARL for SNMP Version 15 3 The Asynchronous Request Library ARL provides an API for building SNMP manager applications or for integrating SNMP manager capabilities into an existing application Basically it is the SNMP stack for OTM for all applications Optivity Telephony Manager Installation and Configuration 48 Preparing for installation System software release and package requirements Table 8 lists OTM software releases and required packages for OTM applications Table 8 Meridian 1 X11 system software release and packages Minimum X11 release OTM application required X11 pkgs required Alarm Management X11 R22 or later Pkg 164 242 243 and 296 Additional packages for N A Pkg 55 and 315 Alarm Notification Maintenance Windows X11 R22 or later Pkg 164 242 243 and 296 System Terminal X11 R22 or later Pkg 164 242 and 296 Overlay Passthru Ethernet connection for X11 R22 or later Pkg 164 242 and 296 Station Adminis
253. t in the disabling of OTM web applications Optivity Telephony Manager Installation and Configuration 120 Microsoft IIS Lockdown wizard Procedure 12 Configuring the IIS Lockdown wizard 1 Download the iislock exe from Microsoft and save to your desktop 2 Torunthe wizard click iislockd exe The Welcome window appears See Figure 63 Click Next The License agreement window appears See Figure 64 on page 121 Figure 63 IIS Welcome R Internet Information Services Lockdown Wizard Welcome to the Internet Information Services Lockdown Wizard This wizard helps you configure your server to offer only the lealures required for ts role on your network You can use Ihis wizard to disable o remove unnecessaty Internet Information Services 115 features that might pose a security tisk Alter running the ward test Ihe server to ensure that the new configuration is correct If is not you can use this wizard to undo Ihe most recent changes Importarit Use of this tool does not replace the need for timely installation of service packs and hotles To cornue click Next 553 3001 230 Standard 3 00 August 2005 Microsoft IIS Lockdown wizard 121 3 Select agree Click Next The Select Server Template window appears See Figure 65 on page 122 Figure 64 License agreement R Internet Information Services Lockdown Wizard Please read the following licenze agreement Microsolt IIS Lockdown Wizard END4JSE
254. t of the system There is a delay between the time that the job is scheduled and the time that the job is finished While the job is being executed the peak CPU usage may approach 100 percent causing a performance degradation to other applications web station web Station Write capability requires more OTM server resources than earlier versions of OTM without this capability For example a station change performed through the web interface takes up to 27 seconds of CPU time 2 seconds for finding 3 seconds for changing and 22 seconds for transmitting while a change through the Windows Station Administration application requires only 23 8 seconds of CPU time 1 second for finding 0 8 seconds for changing and 22 second for transmitting Performance of station administration activities primarily through the web interface places a slightly larger workload on the OTM server For example in a system with 10 800 lines and a daily change rate of 1 Add Move Change activity through the web interface consumes aproximately 27 0 percent of CPU usage compared to only 23 8 percent if performed using the Windows interface web Desktop Services for end users When you configure the write capability for end users in web Desktop Services you also place a higher workload on the OTM server However the ability for end users to make changes may decrease the need for the network administrator to make changes therefore the impact of configuring the writ
255. t your OTM vendor Click Next to continue The Destination for Application Files dialog box appears See Figure 10 on page 62 553 3001 230 Standard 3 00 August 2005 Installing OTM server software 61 Figure 9 Enter keycode Enter Keycodes Enter the serial number details and keycode for the software packages Serial Number Licensed to admin Keycode i maz Seed 9 Specify a destination root directory for application files Choose one of the following a Use the default directory Click Next The Destination for Common Data files dialog box appears See Figure 11 on page 63 b Click Browse see Figure 10 to specify a different location Click Next A window appears c Nortel does not exist Do you want to create it Click Yes The Destination for Common Data files dialog box appears See Figure 11 on page 63 Optivity Telephony Manager Installation and Configuration 62 Installing OTM server software Figure 10 Destination for Application Files Destination for Application Files OTM executables will be installed in the directory shown below To use this directory press Next To choose another directory press Browse Note You can install OTM on a shared server for use by network PC s Destination Folder C ANortel Browse Cancel CAUTION Service Interruption You must not install OTM in the root directory for example C
256. ted from the Web Navigator database to the new user group database This assumes that the corresponding groups related to them already exist These user groups are also migrated to the web Station database however new user groups do not have access to web Station administration You must configure access to web Station Administration using the User Groups web page See User groups on page 189 Configuring OTM Navigator users OTM allows you to create user groups to speed the process of adding users accessing the OTM Windows Navigator and certain OTM web based applications In the User Group Properties dialog box you define most aspects of a certain kind of user such as level of access to sites and systems and automatic connection to particular systems You can create as many user groups as you need You assign individual users to a user group when you add users to the OTM database There are two types of users local users and remote users Local users have accounts on the OTM server When you add a new local user an OTM user account and a local Windows user account are created and the account is assigned to the specified user Optivity Telephony Manager Installation and Configuration 172 Security Management group Deletion of a user removes the user account from the account list in Windows as well as from all relevant database tables Remote users have accounts that exist on a domain controller or in an LDAP compliant dire
257. tes and displays appropriate messages if one or more required components is not present A log records all errors During installation the log resides in the following directory path C WortelLog log txt After installation the log resides in the local directory path where you installed the application For each error or event the log lists an Event type for example Info Warning Critical or Major and Message for example Service Pack 4 is not installed Users and groups During the installation process OTM adds the Default EndUser and HelpDesk user groups to the server User groups cannot have the same name as a local user on the OTM server If the installation program detects a local user with the same name as one of the user groups that it is attempting to add you are given the option of renaming or deleting the local user or canceling the creation of the user group CAUTION Service Interruption DO NOT install OTM on a Windows 2000 system that is configured as a primary domain controller PDC 553 3001 230 Standard 3 00 August 2005 Installing OTM server software 53 Resolving OTM installation problems If a major problem occurs in the middle of an OTM installation an unstable system could prevent successful completion Procedure 1 Resolving OTM installation problems 1 2 3 4 5 6 Delete OTM Navigator and Pervasive shortcuts from the StartUp folder Reboot Delete the OTM directory
258. the customer may want to configure these events in such a way to simply log the incoming event message and not call OtmStMon Figure 124 All Alarms Browser All Alarms Browser olki File Actions View Help Ack Cor Severity Date Time Source Message Normal Mon Oct 30 16 43 33 pmpkzsS engwest baynetworks com OTM event 1 3 6 1 4 1 562 50 1 1 0 Normal Mon Oct 30 16 43 33 pmpkzsS engwest baynetworks com OTM Server Status Minor Normal Mon Oct 30 16 43 38 pmpkzsS engwest baynetworks com OTM event 1 3 6 1 4 1 562 50 1 1 0 5 Normal Mon Oct 30 16 43 38 pmpkzsS engwest baynetworks com OTM Server Status Minor Normal Mon Oct 30 16 47 09 pmpkzsS engwest baynetworks com OTM event 1 3 6 1 4 1 562 50 1 1 0 5 Normal Mon Oct 30 16 47 09 pmpkzsS engwest baynetworks com OTM Server Status Minor Normal Normal is Ds 0 Minor Ten mn n om m ow n 70 of 965 Alarms Critical Major3 Minor O Warning Normal66 3 acknowledged Filters Source 7A Procedure 55 Setting up a Network Map To set up an OTM server object on the Network Map 1 Locate the appropriate place in the Network Map for the OTM server 2 Select Edit Add Object See Figure 125 on page 248 Optivity Telephony Manager Installation and Configuration 248 Integrating OTM with HP OpenView Figure 125 NNM Edit Add Object 2 134 177 222 Segment Edit Manage Opec 3 Select Computer from the Symbol Classes in the Add Object Palette dialog box
259. the communication profile list 553 3001 230 Standard 3 00 August 2005 Configuring a modem for OTM applications 157 4 Verify that the COM port you selected for this profile is the COM port on which you located your modem using HyperTerminal 5 Verify that the baud rate matches the settings for the system port into which you dial End of Procedure If the modem still does not dial 1 Follow the steps in the procedure Testing the COM port on page 156 to establish a HyperTerminal connection 2 After issuing the AT command and receiving the OK prompt issue the command ATDT1234567 where 1234567 is the telephone number for the modem connected to the system 3 Listen to determine whether the modem dials and connects a If you do not hear the modem dialing and connecting at this point verify that your telephone line and modem cables are connected correctly b If the modem dials and connects verify that you have dial up networking installed along with a dial up adapter End of Procedure Scripting fails In this scenario the modem dials and connects but the Connection Details button reveals that scripting failed while waiting for a prompt In the Communications profile verify that the baud rate configured for the TTY on the switch matches the baud rate configured for the modem in the PPP or Serial Communications profiles for the system to which you wish to connect Make sure that the data bits stop bits and pari
260. the selected user group Optivity Telephony Manager Installation and Configuration 192 Adding OTM web users Figure 92 User Group Properties dialog box Navigator tab Name Last Modifed Number of Users HelpDesk 12 8 01 3 53 48 PM 1 Navigator Telephone Application Access Right J Navigator 9 7 windows ITG Line 3 0 ReadWrite ITG IP Phones ReadOnly ITG ISDN IP Trunks ReadOnly ITG IP Telecommuter ReadOnly ITG M1 IP Trk ReadOnly 9 C3 web ReadWrite 7 Equipment ReadWrite 7 Web Station ReadWrite C Telecom Billing Reports ReadWrite I Web Administration ReadWrite 9 sites Cf Sample Site 9 Toronto 9 C Option 11C CI Windows No Access 9 CI web ReadWrite DECT ReadWrite EN v TBSWEB Web Alarm Mgmt Web Common Services Web Maint Windows Web Station Admin Telephone Profile data retrieved E EE EE ERN To modify access rights 1 Java Applet Window The Access Right column lists the level of access allowed for each site system and application This is the same tree structure and performs the same function as the Windows based New User Group Properties dialog box The question mark indicates that the sub items belonging to the item displaying the question mark have mixed access settings Use the drop down list to select ReadWrite ReadOnly or No Access for each item in the tree 2 Click Apply 553 3001 230 Standard
261. the shortcut menu on the OTM icon in Optivity NMS InfoCenter See Figure 108 on page 226 This action launches the default web browser for your system and connects to the OTM web server See Java Runtime Environment for OTM and Optivity NMS on page 226 for details on JRE Optivity Telephony Manager Installation and Configuration 226 Integrating OTM with Optivity NMS Figure 108 Starting OTM web applications Ej InfoCenter Hesources Voice Management File Edit View Options Admin Tools Window Help p z s amp x m s ale jja amp a a v o ela x a o n s 2 lx Objects 2 Change Count 2 Created August 3 2000 5 02 PM Last Modified August 3 2000 5 18 PM ob E Infocenter H SubType Custom j1 4 H E Network Seeds Ga Resources Bridges El ELANs Hubs E Internet Probes Routers Segments Subnets Switch Communities Device View Switches Properties VLANs lephony Manager Net Aware Select WANs 3 a a bj uj a Updating Resources oice Management NMS localhost Start August 3 2000 5 02 PM Java Runtime Environment for OTM and Optivity NMS OTM web applications require Java Plug In 1 4 2 on the client browser Optivity NMS uses JDK 1 1 x which is older than the version used by OTM JRE clash for OTM and Optivity NMS web clients In both coresident and non coresident situations OTM and Optivity NMS applications cannot be
262. the system are stored in the OTM database in an encrypted format Crypto API the standard Windows Security Provider encryption service is used for this purpose Blank passwords OTM does not support blank passwords User management There are two major categories of users within OTM Navigator users and end users You control access for these users by configuring Navigator users in the OTM Users window and end users in the Employee Editor Navigator users OTM Windows Navigator and Web Navigator users are managed through OTM User administration Users are created and assigned to a particular user group This user group assignment controls access to OTM Windows and web applications Optivity Telephony Manager Installation and Configuration 168 Security Management There are two different types of Navigator users e Local Local Navigator users have accounts that exist on the OTM server When a user is added an OTM user account and a corresponding local Windows user account are created on the OTM server The new user is assigned to the selected Windows user group Delete an OTM user account to remove the user account from the account list as well as from all relevant database tables e Remote Remote Navigator users have accounts that reside on a domain controller or in an LDAP Directory You use OTM User administration to assign the Remote Navigator user s login name to an OTM user group For information on co
263. then sets up the Run Time Container RTC with the modem initialization string and communication profile settings for the application to make its connection to the system Limitations You must take into account some limitations with this process when configuring the modems e The Windows Modem control panel allows multiple modems to be configured on the same COM port OTM software always uses the first modem found in the registry configured for the specified COM port in the communications profile To ensure proper modem operation configure only one modem or communication device on a given COM port Optivity Telephony Manager Installation and Configuration 154 Configuring a modem for OTM applications e A factory modem initialization INIT string is stored in the Windows registry OTM applications use this INIT string to set up the modem connection The OTM communications software is written to use verbal V1 result code If the factory INIT string is set to use numeric VO result code the Can t set modem parameters error message occurs and the dial up attempt is aborted Use the registry editor regedit to change the factory INIT string to use verbal V1 result code See the Microsoft Windows documentation for detailed instructions on how to use the registry editor or use the following instructions e When searching the modem configuration information in the Windows registry the AttachedTo string value is used to
264. tificate to become valid the key storage file which contains both private and public keys and is password protected must be used Private and public keys are used by the browser and IIS to negotiate encryption SSL client authentication on Sun One 5 2 directory server IMPORTANT OTM does not support client authentication using x 509 certificate If the Sun One LDAP server enables the client authentication the open LDAP client API does not negotiate properly with the 5 2 Sun One server and the error code error 81 cannot contact server Optivity Telephony Manager Installation and Configuration 132 Configuring Secure Sockets Layer SSL Installing a server certificate in IIS OTM server can be configured to use SSL to protect passwords in network transport during the login sequence For the SSL transport to become fully operational an SSL server certificate must be installed in IIS You can obtain your own server certificate from a trusted authority for example Verisign or generate your own certificate using a certificate server This document assumes you have already obtained a server certificate and only describes the steps required to install the certificate Configuring SSL on the OTM server platform Procedure 14 Configuring SSL on the OTM server platform To install the certificate from the Internet Services Manager application on a Windows server complete the following procedure 1 Launch the application from
265. to Appendix A Typical configurations on page 300 Setting up communications information Procedure 18 Setting up communications information 1 Double click Sample Site in the OTM Navigator window Click Sample System and then choose File gt Properties The System Properties dialog box appears with the General tab selected Click Communications tab Click Add a fF o N The Add Communications Profile dialog box appears See Figure 77 Figure 77 Add Communications Profile dialog box Add Communications Profile x Profile Name new profile Cancel Type Help Serial PPP 553 3001 230 Standard 3 00 August 2005 Before configuring OTM 143 In the Type box select a connection type for OTM Enter a Profile Name Click OK Enter the information in the System Properties Communications dialog box for the connection type selected in step 6 O o Oo For an Ethernet connection type see Figure 78 on page 144 a Enter the IP address that you configured on the system b Click Apply Optivity Telephony Manager Installation and Configuration 144 Before configuring OTM Figure 78 System Properties Communications tab Ethernet Profile Sample Site Sample System System Properties x General Communications System Data Applications Customers Network Profiles r Selected Profile Name Connection Type Sample PPP Sample Ethem Ethemet Sample Serial Network Setting
266. tration Traffic Analysis and ESN ART SMNP Alarms Open X11 R22 or later Pkg 315 Alarms Data Buffering and X11 R24 or later Pkg 351 Access Ethernet Data Buffering and N A N A Access Serial Database X11 R24 or later Pkg 164 242 296 and Disaster Recovery 351 Virtual Terminal server X11 R22 or later for access Pkg 164 242 and 296 over IP 553 3001 230 Standard 3 00 August 2005 Preparing for installation 49 Table 9 lists CS1000 and Meridian 1 software requirements Table 9 CS 1000 and Meridian 1 software requirements OTM Functionality X11 Release CS 1000 Connection Type Alarm Management X X X X X Ethernet PPP Serial windows System Terminal X X Overlay Passthru VT220 ESN Art Station Administration Traffic Analysis X Serial Ethernet DBA X 9m amamePaes XX X x femme wwsm m po XIXIXI x S 1 Ethernet and PPP connections are supported only on Release 22 or later and require the MAT Management Interface software packge 296 Telecom Billing System TBS Call Tracking X X 2 If traffic is being collected through a buffer box only a serial connection is supported Optivity Telephony Manager Installation and Configuration 50 Preparing for installation CAUTION IP Line IP Trunk file transfers running on CS1000 systems may fail if there is another file transfer protocol FTP service runni
267. ts iocoaeocex ere eR RR RR ees 328 Programming the Switch i2i2isadsbesi bes ESPERE LERRRE RR RA PR 328 PC server installation requirements o9 eco wis bv EE ERR 329 lj T M 331 Optivity Telephony Manager Installation and Configuration 14 Contents 553 3001 230 Standard 3 00 August 2005 15 Tables Table 1 Meridian 1 systems to CS 1000M systems 28 Table 2 OTM supported machine types and managed system software 37 Table 3 OTM server hardware requirements 41 Table 4 OTM configuration OS requirements 44 Table 5 OS Service Packs 44 Table 6 Application software requirements 45 Table 7 Third party software requirements 47 Table 8 Meridian 1 X11 system software release and packages 48 Table 9 CS 1000 and Meridian 1 software requirements 49 Table 10 Migration paths 107 Table 11
268. ty Telephony Manager E IP Address 134177222421 Database C Private Global Apply Reset Cancel Help Viewing OTM server object properties Procedure 47 Viewing OTM server Object Properties Follow these steps to view the properties of an OTM server in InfoCenter 1 In InfoCenter open a folder in the Folders pane 2 Select the OTM server that you added 3 From the InfoCenter menu bar select File gt Properties The Object Properties dialog box appears displaying the properties for the selected network object Click OK End of Procedure 553 3001 230 Standard 3 00 August 2005 Integrating OTM with Optivity NMS 225 Modifying OTM server object properties Procedure 48 Modifying OTM server Object Properties Follow these steps to modify the properties of an OTM server in InfoCenter 1 In InfoCenter open a folder in the Folders pane 2 Select the OTM server that you added 3 From the InfoCenter menu bar select File gt Properties The Object Properties dialog box appears displaying the properties for the selected network object 4 Editthe object properties that you want Click OK End of Procedure Starting OTM web applications OTM web Application links are integrated with Optivity NMS when an OTM server is added The OTM system being accessed can be connected remotely through the network You can start OTM web applications by choosing Configuration and selecting Optivity Telephony Manager from
269. ty Telephony Manager Installation and Configuration 188 Adding OTM web users Figure 90 User Authentication page 4 Optivity Telephony Manager rosoft Internet Explorer provided by Nortel Networks n x Back Forward Stop Refresh Home Search Favorites History Mail Print ORE Aone logout Help IM User Authentication h web navigator This page determines how users are authenticated when logging in to OTM Windows and Web Equipment applications P web Station Once authenticated the user s assigned User Group controls access to specific OTM Telecom Billing Reports applications bos uiia For end users to access their telephone configuration their Login Name must be entered into the Laon OTM Directory For NT Domain and LDAP end user authentication the User Group must also be User Alsherai cation defined in the OTM directory User Groups as i i Select one or more authentication methods and the order in which they are performed Session Monitor Order Method M Local OTM Server account I Window NT Domain account Domain F LDAP authentication Identifier EmployeelD uid I Use SSL for Web login authentication lgl cktoepad o l Babes 7 2 Use the check boxes to select one or more of the available authentication methods If you select LDAP authentication use the drop down list to choose either EmployeelD uid or EMail email 3 Usethe drop down lists to assign the order i
270. ty match as well Procedure 25 Viewing the Communications profiles To view the Communications profiles for a system 1 Right click on the desired system in the Navigator window 2 Select Properties then click Communications tab in the Properties dialog box End of Procedure Optivity Telephony Manager Installation and Configuration 158 Configuring a modem for OTM applications Modem dials but does not connect Procedure 26 Verifying the modem connection 1 Verify that the telephone number you are dialing is not busy 2 Verify that you have included all necessary digits in the telephone number 3 Checkthe PPP or Serial Communications profiles for the system to which you wish to connect To view the Communications profiles for a systern a Right click on the desired system in the Navigator window b Select Properties then click Communications tab in the Properties dialog box End of Procedure Session fails In this scenario the modem dials and connects and the scripting is completed successfully but the Connection Details button reveals that the session failed Procedure 27 Resolving a failed session 1 Verify that the IP address that you assigned to the local PPP interface on the system is the same as the IP address you entered in the address field in the PPP Communications profile for the system to which you wish to connect To view the Communications profiles for a system a Right click on the desi
271. u click Advanced Settings The Connections box appears the network adapters Select the Nortel server Subnet network interface adapter Use the arrows on the right side of the box to move the adapter ahead higher than of the ELAN network interface adapter if necessary and then click OK If you are prompted to restart the computer click Yes 553 3001 230 Standard 3 00 August 2005 Windows 2000 server reference 273 Ensure that all changes have been saved and the server restarted When the server restarts check that all settings have been applied Launch a command prompt window and check the routing table using the route print command The interface metric value should have changed Installing a modem Procedure 64 Installing a modem Follow the procedure below to install a modem on a Windows server 1 2 3 4 Choose Start Settings Control Panel Double click the Phone and Modem Options icon In the Phone and Modem Options dialog box click the Modems tab If the modem on the computer is not already installed click Add If the modem is attached to the computer Windows can detect and install a modem automatically In the Install New Modem dialog box click Next to continue If the system is unable to detect the modem you must insert the modem manufacturer s disk that came with the modem and then select Have disk to install If the system does not have a modem attached select Standard 28800 bps Mo
272. u exit all unnecessary Windows programs before running this program To continue click Next To exit the software installation wizard click Cancel WARNING Nortel Networks software is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil criminal penalties and will be prosecuted to the maximum extent possible under law lt Back JE N Cancel Help f Click Next to continue The Software Selection dialog box appears Figure 2 on page 55 553 3001 230 Standard 3 00 August 2005 Installing OTM server software 55 Figure 2 Software Selection dialog box Software Selection E cf xl The source contains the following software Which one would you like to work with OTM 2 20 Web Help Files To launch this product s Setup Program click Next 2 Click on OTM 2 20 to select it Click Next to continue Note The other option is OTM web Help files You can install OTM web Help once the OTM Application installation is complete The Software Selection Confirmation dialog box see Figure 3 opens to request confirmation that OTM 2 2 is the software that you want to work with Figure 3 Software Selection Confirmation dialog box Software Selection Confirmation x Is this the software you want to work with OTM 2 20 3 Click Yes to continue Optivity Telephony Manager Installation and
273. ult Summary 227 set up 227 files common data 73 local data 74 OIT 217 G GCAS See General Cost Allocation System General Cost Allocation System 278 H hard disk 298 hardware requirements disk size 299 HP OpenView 235 OTM Client 330 OTM Server 41 330 OTM stand alone 329 processor speed 299 HelpDesk user group 170 HP OpenView configure OTM Server 259 hardware and software requirements 235 installation and configuration 238 Optivity Telephony Manager Installation and Configuration 332 l InfoCenter 220 installation custom 65 Desktop Services 199 HP OpenView 238 Windows 2000 265 Windows NT component installation 266 network adapter software 268 J Java Runtime Environment 214 218 226 JRE See Java Runtime Environment K keycode 75 103 135 L licenses OTM Client 137 Reporting Unit 136 Terminal Number 135 limitations software hard coded 287 operational 293 local data 74 local users 168 login 168 184 M M1 See Meridian 1 MAT See Meridian Administration Tools memory requirements 297 Meridian 1 programming 328 software requirements 328 Meridian Administration Tools migration to OTM on a PC being upgraded to Windows 2000 110 modem 273 295 high speed smart modem considerations 154 troubleshooting 156 N Navigator access 191 Navigator users 167 network connection 211 network map 235 Network Node Manage
274. up and are assigned the security profile for that user group For example the Administrators user group has access to all web applications French or German OS Administrator groups Important advice for localized OS The name of the administrators user group in the French and German operating systems is not Administrators These names are localized by Microsoft in the regional operating system software In a default French installation the local administrators user group is Administrateurs In the German version this user group is Administratoren When installed on a French or German OS the OTM predefined administrators user group is named Administrateurs or Administratoren to match the OS User group access rights You the network administrator log in to the OTM Administration website and assign access rights to the other user groups By default a member of any group other than Administrators does not have any access to OTM web applications unless you specifically grant that group appropriate permissions From the User Groups page you grant or deny access to web applications to a group not to individual users To change the security access for individual users their group membership should be changed For new groups the Administrator must assign access rights for web applications before any users from that group can log in For information about setting user access refer to User groups on page 189 With the exception of
275. whichever is applicable 6 Use of software in the European Community This provision applies to all Software acquired for use within the European Community If Licensee uses the Software within a country in the European Community the Software Directive enacted by the Council of European Communities Directive dated 14 May 1991 will apply to the examination of the Software to facilitate interoperability Licensee agrees to notify Nortel Networks of any such intended examination of the Software and may procure support and assistance from Nortel Networks 7 Term and termination This license is effective until terminated however all of the restrictions with respect to Nortel Networks copyright in the Software and user manuals will cease being effective at the date of expiration of the Nortel Networks copyright those restrictions relating to use and disclosure of Nortel Networks confidential information shall continue in effect Licensee may terminate this license at any time The license will automatically terminate if Licensee fails to comply with any of the terms and conditions of the license Upon termination for any reason Licensee will immediately destroy or return to Nortel Networks the Software user manuals and all copies Nortel Networks is not liable to Licensee for damages in any form solely by reason of the termination of this license 8 Export and re export Licensee agrees not to export directly or indirectly the Software or related
276. work connection the IP address appears It also indicates whether the system is a Meridian 1 CS 1000 or Generic Make sure the IP address is correct If the IP address is different from the OTM database s setting click Refresh to update all of the network ports with the latest settings from the OTM database e Ifyou select an M1 or CS 1000 System the fields for M1 port settings are enabled default SCH The Telnet port field is disabled e f you select a Generic System the fields for both serial and M1 port settings are disabled The Telnet port field is enabled Optivity Telephony Manager Installation and Configuration 212 Terminal server Marker Enable All Disable All Select the Log check box to turn on data capture The log file name defaults to the Site System name plus a txt extension The path and the file name can be changed by typing in the edit box or clicking Change The maximum size of the log file is customizes in the Size field on a per system basis and defaults to 256 K Once the file size reaches the limit the Terminal server starts from the beginning of the file overwriting the oldest logs Due to the circular nature of the log the Terminal server writes an end of file marker customizes in the Marker field at the end of the log entries The log records the time and date of when a client connects and disconnects to the virtual port and writes all text received from and sent to t
277. y erm 141 Testne the CODBOPUO co oue RERRRIGOERS RA Uo Ee ERES ES 142 Configuring a modem for OTM applications 153 Conlelts edo aequore MES pP Ee ERE es bid E54 153 Using instalon QOIS 49 pias E rr RP ed e rb kei 153 Configuring high speed smart modems 005 154 Troubleshooting modem connections 002 000 156 Inilisl Ogin sass sewn d Kee eee we eee eee eee we 161 Security Management 163 Security for upgrades and re installations 00 163 AGNITA MTM 164 JH c PITT 164 Pax ene BOR o eo LEERE CRUCERO RU i bb Roo E edo 165 User management saoccsxcethxxek NAR e ebEEXa eA eee ES 167 Lodin BOSE Se pbeS STE hea ER peg asd Mei bandi taa i5 168 Lise POURS 4s Sa EET 169 User management recommendations 0 00 00 ee ee 170 ihr nu Prem T 171 Configuring OTM Navigator users oer eante oie ser ERES Edd 171 Creating sef SIOUD iis seek ru tka RE nR IERE Rae 174 POS AUR ui ne DR RER ERE DHRSEER Ge LEG hee V ERA dE 178 ZntlenOe OEC USEDS 56s d ibd edd ed eea EE 179 Adding OTM web users 183 COMENS cin Oh F226 RES SONS L4G E E ER 183 Or o 24st Saeed eRe eee emer n eee es 183 rie Ip TC 184 User losin and security cuooctp sore Ree FRENIS bone havens 184 JAOGSSS DEPUDSSIGHE cocks YR a RES ise Derdebipbescidonaded 185 Optivity Telephony Manager Installation and Configuration 12 Contents User autlenticadoli esee s
278. y need to run oitInstall again 553 3001 230 Standard 3 00 August 2005 Integrating OTM with Optivity NMS 231 If you cannot see the OTM server that you have added e Check the View Properties of the folder to verify that it can display OTM servers If you cannot launch or connect to OTM web applications e Verify that the IP Address of the OTM server entered in InfoCenter is correct e Verify that the OTM web server is running e Verify that you have the proper Java Plug In installed If you are not receiving traps from an OTM server e Verify that the OTM Alarm Notification application is running and receiving traps e Verify that the OTM Alarm Notification scripts are configured to send traps to Optivity NMS e Check the oitInstall log files to verify that the OTM entries were updated e Check the status of Optivity NMS daemons from Control Panel gt Services or by typing optstatus fe at the command prompt If you cannot launch Fault Summary for OTM e Check the Application Launch entries FaultSummary should be enabled for Managementserver gt Optivity Telephony Manager Optivity Telephony Manager Installation and Configuration 232 Integrating OTM with Optivity NMS 553 3001 230 Standard 3 00 August 2005 233 Integrating OTM with HP OpenView Contents Overview This chapter contains information on the following topics OVOIVIGW auo oce er Xy PE E REX EE P VERM C NER M NAE EU RR IR Vcn 43

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