GeoRemote - Remote Ticket Entry Manual
Contents
1. Phone 205 731 3210 Done ALABAMA 811 l The old ticket number will be shown in the bottom left corner xb m of the ticket screen E Explosives E White Paint E Directional Boring 7 Address In Remarks foestom F 7 I at intersection If a ticket was entered after the ticket number that is being searched for was placed the most recent ticket number will be referenced in parenthesis beside the old number W 2210004 Old Number YY2210003 Once the update ticket is saved the new number will be shown across the top of the ticket screen as well in the bottom left corner of the ticket screen A Phone 295 731 3210 Email Callback Done ALABAMA 811 For Job _ Explosives _ White Paint _ Directional Boring _ Address In Remarks i Update Before 08 22 2012 YY2210004 Old Number YY2210003 22 Managing Locate Requests Continued Copying a Ticket A duplicate copy of a ticket can be made by replicating the existing ticket To make a copy of an existing ticket click the Replicate button from the menu options at the top of the ticket entry screen CS Oe Tiket mee E Seve and Close Seve 2y Suspend jade Teraa rerea NEW ticket containing the exac2. Once you tab from the intersection field through the box containing the arrow the map will automatically begin a search for any information listed in the address or intersection road fields The area of excavation where the underground utilities need to be located marked should be listed in the Directions box on the ticket All locate information should be entered in the Directions section of the ticket If the locate information includes directions that cannot be put in a separate field then all the information should be listed together in the Directions section of the ticket and the directions box should be left blank Directori In GeoCall V3 there is now a separate box in which additional information about an excavation site should be entered The Remarks box should be used to give the locators additional information on how to find and or mark the excavation site Locate information does not belong in this field The Remarks box is NOT a required field This box can be left blank 12 Mapping The map is now included on the same screen as all other ticket and worksite information The map is smaller on GeoCall V3 but can be enlarged to fit across the full width of the bottom of the ticket entry screen To enlarge the map screen press the small square at the far right top corner of the ticket entry screen to the right end of the member section of the ticket iiia T
3. the correct members are notified accurate information should be provided on each locate request AL811 closely monitors all tickets entered via the Remote Ticket Entry Program Individual locate requests must be submitted for Each street requesting to be marked only one road can be requested per ticket Each intersection requested to be marked only one intersection can be requested per ticket An entire intersection and down one of the corresponding streets can be requested on one ticket Only one building structure is allowed to be requested per ticket Only one property lot can be requested per ticket locating enter subdivisions is not allowed Only one easement can be requested per ticket If work is being done along the front and rear easements for an entire road one ticket for the front easement and one ticket for the rear easement will need to be entered Multiple address on the same street may be entered on one ticket but only if the work is being done in a continuous line or trench If the lines need to be marked up to the house or structure or if a pole along the pole line is skipped then separate tickets will need to be entered Road name data must be entered in a specific format in the designated Street and Intersection fields of the ticket for them to be recognized by the system Entering road name data in any other format that listed below could result in the correct member utilities not being notified A
4. ticket 999 999 9999 Other Partnering Inc HINDS4 999 999 9999 Other MADISON 999 999 9999 Other Joe s Construction YAZOO Fiber 20 Managing Locate Requests There are many options available to choose from when working existing tickets To find an existing locate request ticket that needs to be modified select the By Number option from the ticket options that are listed in the search folder Next enter the ticket number that is trying to be found in the find ticket prompt box and click the ok button When searching for an existing request the ticket will information will appear in list form on the ticket entry screen once it is found You will then have to double click the ticket information bar in the results list to bring the ticket entry screen into view T Tiat oy mambe id 4 Page 1 of 1 gt Di amp X Debug L Export New L Replicate J Update Lgl Resend To History Ef Responses amp Activit id Number TakenBy Started Creation 6 20120450006 _ jee 02 14 2012 11 3 02 14 2012 11 41 04 AM 21 Managing Locate Requests Continued Updating a Ticket To open an existing ticket select the Update button that is on the menu bar found across the top of the ticket entry screen Update A new ticket will open beside the ticket that is being updated City State Zip Fax Type Copy To
5. 3 the Caller Company section of the ticket is now called Excavator Company Caller Information Previously entered Excavator information should automatically populate itia PERERA r when the phone number is entered into the phone number field The l Phone x iiaa Aa a eie la phone number should be entered with no spaces or dashes Because the Chy State Zo ln alas E excavator file is very large it may take a second for the company a l alial information to appear If you tab out of the phone number field before l Fax 205 731 3249 the search is complete the system will not tie any existing excavator Type Select a type i i information to the ticket and all fields will have to be filled out again Source Voice Copy To Fax Email The Type field identifies what type of excavator is requesting to have underground utilities marked eContractors are persons that are hired to do excavation work for someone eExcavator is used to identify a person that is doing or having excavation work done but has not been contracted by someone else to do the work eMember is any company that subscribes to notifications from Alabama 811 in order to protect their underground facilities Remote Entry Source The Source field is used to designate how the ticket was submitted to Alabama 811 All tickets entered through the GeoRemote program should be categorized as Remote Entry tickets If a ticket was pre
6. 48 hours notice Directions 1314 15 16 17 18 19 excluding weekends and holidays before excavation work begins In the 20 21 22 23 24 25 26 event a minimum of 48hours cannot be given you may REQUEST the 27 28 29 3 1 underground facilities be marked at an earlier date and time However this is Remarks justa request there is no guarantee the lines will be marked before the 48 Today hour notice If you proceed with excavation prior to the underground utilities having been marked damage could occur and injuries can be encountered as a result Your company organization may be held responsible for any repairs The County and City in which the excavation will occur should be selected from the options available in the drop down lists provided by GeoCall A listing of all the counties in Alabama are available in the county selection category Once a county is chosen a listing of the cities available on the map for that specific county will be shown in the drop down box in the place field The place city field is a free field If the excavation site is in a city or town that is not on the drop down list it can still be entered in the city field and saved on the ticket Address Intersection Directions BL ALTRI 11 Work Site Information Continued The Address for the excavation site is broken down into several different fields Address eThe Numeric portion of the address should be entered in the first field on the addre
7. GeoCall Remote Ticket Entr User Manual and Tutorial Call before you dig Know what s below S11 iA ki For additional assistance please contact Jennifer Lee Kim Jenkins Trainer Operations Manager jlee al811 com kjenkins al811 com Revised March 2013 Table of Contents General Information Ticket Entry Guidelines Logging Into GeoCall Navigation in GeoCall GeoCall Task List Features Ticket View Locate Request Content Worksite Information Member Utility Confirmation Mapping Map Tools Mapping a Worksite Managing Locate Requests Ticket Types Quick Reference O oO N DW A He WW 13 14 15 20 21 29 27 General Information Holiday Schedule The following holidays are not part of the 48 hour notice Holidays that fall on Saturday are observed on Friday Holidays that fall on Sunday are observed on Monday New Year s Day Thanksgiving Day Memorial Day Friday after Thanksgiving Day Independence Day Christmas Day Please note that Veterans Day is an observed holiday AL811 will be open however the legal dates of tickets processed that day will follow a holiday schedule Excavation Notice The Legal Start Date and Time is 48 hours or two working days after a notification is made Working Day is defined as a 24 hour period commencing from the time of receipt of the notification excluding Saturday Sunday and the nine holidays outlined in Alabama Act 94 487 The notification wil
8. LL highways US and STATE are to be entered as follows Hwy 214 Old Hwy 214 Hwy 214 BUS Hwy 214 ALT ALL interstates should be listed with the capital letter I and the corresponding interstate number Example 165 or 185 ALL county roads including Lee County Roads are to be entered as CORD and the corresponding road number Example CORD 184 e Make sure the CAPS LOCK button is on e Use the tab button to navigate forward through each field e If youare ina field that has a drop down arrow such as the county field you can enter the first few letters of the name you are searching for and the software will auto complete the word for you e Enter your area code and phone number with no slashes spaces or dashes The software will automatically format this for you e Any field in RED is a required field and must be filled in before you can save and close a ticket e Distance requested to be located per ticket needs to be under 2 miles if possible Logging Into GeoCall To launch the application the GeoCall System you will need to either click on the Remote Ticket Entry link that is posted on the Alabama 811 website home page at www al811 com or enter the following address into your web browser The GeoCall website address is J sus ceocanvs Ga gt CG https geocall al811 com geocall client Once on the site the login box should appear To log directly into GeoCall simply type the user name and passwor
9. S LN FULTONDALE J Selected Result SketchPad b i Member Utility Confirmation Once the worksite has been selected on the map the list of member companies that will be notified will be shown in the top right portion of the ticket entry screen adjacent to the worksite information box Ticket Work Normal Other Member On 11 18 2011 2 30 PM J St County Place MS HINDS JACKSON HINDS2 Address 5258 CEDAR PARK DR i a aiii Intersection BOUNDS ST Progressive Partnering Inc Directions WORKSITE IS ON THE WEST SIDE OF CEDAR PARK DR BETWEEN HINDS3 BOUNDS ST AND COMET DR 999 999 9999 Other Progressive Partnering Inc Remarks LOCATE THE ENTIRE LOT HINDS4 999 999 9999 Other 3 E If a member company is not notified on a request the missing member can Lid Add Member manually be added to the ticket To add a member first click the add member button that is found at the top of the ticket entry screen ey 999 9999 Next you will need to select the sid missing member company from the Progr Partnering Inc member list that appears Simply 999 999 9999 check the box beside the member mina company name that needs to be ri ac a added to the ticket and click the ok 999 999 9999 button The selected member ss should now be visible in the list of Partnering Inc companies notified on the
10. arched for is found in the search Oommen Sketchpad results box select the appropriate option to best designate Penina ann the site where excavation is being done and click the Selected Faerie aam Results box to mark the work site on the map If the work eee rt ec site address is unable to be found by the system you will Mao Pee gt z z 4 T GARDENDALE COMMERCIAL SCHOO need to manually mark the excavation site on the map With Sososssemenav soo Vv Saas Tia Reider Siros raw Une one of the appropriate marking tools ananena aano 5 AEE EEA bE Draw Polygon CA GARDEN OR GARDENDALE QQ GARDEN LN BIRMINGHAM O GARDEN WAY CENTER POINT a QA GARDEN PL MOUNTAIN BROOK SC GARDEN CT CENTER POINT Rann ot niwi Verify Member Utilities Notified Once the site is marked on the map verify the correct member utility companies have been notified Save And Close Ticket Once all ticket information is entered completely and accurately the excavation site has been plotted on the map and the correct member utility companies have been attached to the ticket you are ready to save or finalize the ticket The Save and Close button will completely close out the ticket and remove it from the E Save and Cose current view once the ticket number is given Save The Save button will close the ticket and assign a ticket number to the request but the ticket will remain visible on the ticket entry screen until manually discarded from th
11. arking tool at the click of any point on the map It will name things such as points of Interest 3H Sreets streets city state information etc Q BATES LN FULTONDALE 3M city Q FULTONDALE 3 F County Qs 16 Map Tools Continued Add Note aR TR s Add note allows a user to place a note on the map to help show the area of a new ome subdivision or list the correct name of a road that may be spelled incorrectly had j beg View Note View Note allows a user to read an existing map note LI General Ashley Furniture new construction site e i eo J Selected Result aa The Convert to Selection tool allows the user to automatically mark an area we SketchPad P selected in the Search Results box or attached to the sketch pad The Find tool is used to search for a specific road on the map Any results found after the system searches for a road will be shown in the search results box that is adjacent to the right side of the map screen 4 Garters Fre ond Reecee CATGC 4 Garterdae Fru Assen of Got O 4 Garteease Fry Sapat Ouh C47 The search results are categorized in several different categories depending on the information entered in the find box a Exact Street QQ GARDENDALE ALY GARDENDALE Q GARDENDALE DR GARDENDALE Street Begins with E QQ GARDENDALE ALY GARDENDALE Q GARDENDALE DR GARDENDALE Q GARDENDALE TERRACE DR GARDEI a F Points Of
12. d address it will give you the Exact Street Segment option that contains the address range in which the specific address is located In the Search Results box select the exact street segment option Once selected the map will zoom to the road segment containing the address range the excavation site should be found within After verifying the area found by the system is correct you should the select the Selected Results tool from the map tools bar This will then mark the entire selected road segment a F Exact Street Segment Q AVENUE F BIRMINGHAM Marking an Intersection When work is being done at the intersection of two roads you will need to select the exact street name option found in the Search Results box Once selected this will open up a secondary listing of all roads shown to touch the selected road From the listing of intersecting roads select the name of the second road name of the intersection where the work is being done The map will zoom to the found intersection it will be indicated by a green X After verifying the area found by the system is correct you should the select the Selected Results tool from the map tools bar This will then mark the excavation site with a red circle Ip o gt iA F Selected Result SketchPad SearchResults 3 Exact Street S Q BATES LN FULTONDALE E intersecting S Q CENTRAL AVE FULTONDALE B H intersecting EQ 1ST ST FULTONDALE EQ 2ND ST FULTONDALE QQ BATE
13. d into the appropriate fields of the login box The login button is a default button Hitting the enter key is the equivalent of clicking this button with the mouse After you type your password just hit the enter key and you will be logged into the application Login to AL811 Alabama 811 will assign your user name and password after you have filled out an application and completed the required training class welome Main GeoCall Screen To log out of GeoCall V3 simply click on the user name at the bottom of the main GeoCall screen Navigation in GeoCall V3 GeoCall Tasks List The Tasks Bar holds folder options that are available to use while navigating in GeoCall V3 Clicking on the main folder heading will open a drop down listing of other available features in each category AL811 GEOCALL W3 Omsk New aa Search E Mapping GeoCall Shortcut Bar g d i The button bar offers shortcuts to commonly used views and features With a single click the shortcut bar will select a view or perform other features Ticket opens a new locate request ticket J New Ticket short cut button to open and start a new locate request ticket GeoCall Task List Features Search The Search feature has several folders options which will allow you to search different categories or groupings in GeoCall V3 Each folder contains separate subfolders that allow you to do a detail
14. d to mark an excavation site at an intersection The point is also the default exact address marking tool The Draw Line tool is used to mark the excavation site along a line usually a road segment 15 Map Tools Continued 4 Draw Polygon The Draw Polygon tool should be used to mark an area on the map such as a new subdivision or large property Modify Drawing The Modify Drawing tool is used to change the shape of an existing polygon This tool is used by clicking the middle of the existing polygon Several small circles will appear a along the perimeter of the polygon Select and move the circles to form the desired shape Once the desired shape is reached click the center of the polygon again In GeoCall V3 reference points have been renamed to Sketchpad The sketchpad saves results GPS coordinates measurements and any other user drawn sketches for future reference Results on the Sketchpad can be converted directly to selections Sketch Name Provide a name for this sketch amp Sketch Poit The Sketch Point tool is used save a point location for quick reference Such as intersections schools or churches einer neat ia ea eek The Sketch Line tool is used to sketch a linear excavation area Such as a pipeline r o w following a series of GPS points or a road segment 4 Sketch Polygon The Sketch Polygon tool is used to sketch an excavation area that will need to be marked with a polygon m
15. e Full Extent will zoom to a view of the entire state To Selected e To Selected zooms directly to any selected features on the map xY To XY e To XY will zoom to GPS coordinates that have been entered on the ticket E To Sketches To Sketches opens a menu that allows you to zoom to all items on the sketchpad or zoom Previous to individual items on the sketchpad Next e Previous will show a view of the screen that was previously viewed e Next will advance to the next view of the current map viewing history The Add Sketch button serves as a temporary marking tool EI g 4 Pan r lA e Sketch By XY allows you to sketch or reference a worksite using GPS coordinates e Result to Sketchpad transfers selected items from the search results box to the Sketchpad of Sketch Li Sketchpad p The Delete Sketch button allows you to remove a sketch site from the Sketchpad 14 Map Tools Continued The drop down arrow beside the pan tool opens a menu that contains additional mapping and marking tools ay Pan The Pan Tool is used to scroll the map screen The Measure Line tool uses a pencil to draw and or trace any requested distance on the map The distance is calculated along the route as it is drawn Measure line results are automatically saved to the Sketchpad The Measure Polygon tool is used to measure the area encompassed by any shape drawn with this tool The Draw Point tool should be use
16. e contacted directly and asked about their survey policy Damage Ticket Damage tickets should be sent when an underground utility has been damaged or there is a suspicion of damage All damage tickets should go out ASAP with a zero hour notice Damage tickets are only sent to the member utilities locating departments or their contract locators The excavator must contact the repair department and emergency responders directly Alabama 811 reports all damage tickets to the DIRT reporting tool sponsored by the CGA When sending a damage ticket please note the following on the request e What type of line was hit e What company did the damaged line belong to e Was the line marked e Is there a service outage e What equipment was being used when the damage occurred e Isthe excavation work being held up due to the damage 26 Quick Reference Guide Log On To GeoCall To log into GeoCall click the link Remote Ticket Entry link on the home page at www al811 com or type https geocall al811 com geocall client in the web browser s i f Fill Out All Required Fields On Ticket gt The required fields will be highlighted in RED apr Search Results gt a F Exact Street x S C GARDENDALE ALY GARDENDALE a C GARDENDALE DR GARDENDALE Map Mark The Excavation Site On Map ESEE sveu 4 GARDENDALE DR GARDENDALE A GARDENDALE TERRACE DR GARDE A db l f Selected Resul If the address or road se
17. e screen 27
18. ewal ticket must be made in order to have continuous coverage at an excavation site 18 Mapping a Work Site Address Found When searching for a specific address if GeoCall automatically finds the entered address you will need to select the Exact Address option found in the Search Results box Once selected the map will zoom to the address point it will be indicated by a green X After verifying the area found by the system is correct you should the select the Selected Results tool from the map tools bar This will then mark the excavation site with a red circle a m Exact Address C 3104 BATES LN e X z Address NOT Found If GeoCall cannot automatically find a specific searched for address you will need to select the Exact Street option found in the Search Results box Once selected the map will zoom and highlight in green the road the address should have been found After verifying the area found by the system is correct you should the select the Selected Results tool from the map tools bar This will then mark the road the work is being done along If a road is more then 2 miles in length you will need to know the distance to the site from the intersection S exact Street S Q BATES LN FULTONDALE J intersecting QQ CENTRAL AVE FULTONDALE Marking an Exact Street Segment When searching for a specific address if GeoCall cannot automatically find the entere
19. icket Work Normal ial Select a work type x Member On 08 14 2012 3 10 30 AM St County Place AL wl Select a county kel Select a place x mes OOE e Intersection IE Directions Remarks Breten Qr Ov Or fanz fr dit Gar 5 7 s Sa DHA A p DR na ter n at ORS lt 8 E a ah ert Dle Po IVE ee ot te Ane Ret 5 et a i d b s ses AGE Notice 48 Compliant Elapsed 00 03 08 10 2012 10 22 05 AM ru test01 The company and caller information should not longer be visible the map should take up the entire ticket entry screen Co H Save and Close f Save L4 Add Member Remove Work Information Update Replicate 5 Actionv View L o P gd EF Retesh Qe Or Or hran P dh X 81 84473 Y 34 48603 Notice 48 Compliant Elapsed 00 25 08 10 2012 10 22 05 AM ru test01 to bring the company caller information back into view simply press the small square button again 13 Map Tools There are several map tools available when working with the map The map tools are shown across the top and along the bottom portions of the map screen lt TEn Q O o Arm A a ee ee fal X 4 08073 Y 30 79270 Notice 48 Compliant Elapsed 00 43 68 00 2012 0426 29 PM reloading the browser will clear the ticket The Zoom tool will allow you to view several different screen shots of the map Full Extent
20. interest Q City of Gardendale CATEGORY Civil _ Q Gardendale CATEGORY Populated PI QQ Gardendale Commercial School CATE Q Gardendale Division CATEGORY Cen Q Gardendale Elementary School CATE Q Gardendale Fire and Rescue CATEGC Q Gardendale First Assembly of God Ct Q Gardendale First Baptist Church CATE Q Gardendale High School CATEGORY _ Q North Gardendale Church CATEGORY a F schools Q GARDENDALE COMMERCIAL SCHOO Q GARDENDALE ELEMENTARY SCHOO Q GARDENDALE HIGH SCHOOL a F Similar Streets i QQ GARDEN CIR BIRMINGHAM E Q GARDEN RD FORESTDALE 17 Map Tools Continued The Layers button can be found at the bottom left corner of the map screen e Points Of Interest layers different landmarks on the map e Map is the default street view e 2011 Aerial Photos will show the aerial photo view of an area e Topographic Map shows different topographical features of an area The Zoom Button is a sliding scale that ranges from 1 to 10 with 1 being full Se extent view and 10 being the close up view The zoom scale is found at the sT j bottom left corner of the mapping screen on the right side of the layers button The Status Bar at the bottom of the ticket entry screen shows important information about a ticket apsed 27 08 08 07 2012 03 38 43 PM Notice 48 Compliant E test 1 e Notice is the legal date and time requested on a ticket e The Ticket Status is used to designate whether o
21. l be good for 14 calendar days Notifications should be renewed two days prior to its expiration In the event a minimum 48 hours notice cannot be given you may request the underground facilities be located at an earlier date and time The underground facilities may or may not be located by the requested time frame and may not be located after the excavation begins If you proceed with excavation prior to the site being marked damage could occur to surrounding underground facilities and injuries could be encountered as a result Your company organization could be held responsible for the repairs Tolerance Zone The Alabama Underground Damage Prevention Act 94 487 requires that the excavator observe a Tolerance Zone when excavation near the marked underground utilities The tolerance zone is 18 on either side of the markings For markings that indicate the width of a facility the tolerance zone is the width of the facility plus 18 on either side Private Lines AL811 member facility owners and or their contract locators will only mark the underground utility lines that they service and or maintain For example water and sewer companies only mark the lines they install and maintain up to their meters and taps It is the excavator s responsibility to have all private lines marked The excavator is also responsible for notifying all non member utility companies not participating in AL811 s service Ticket Entry Guidelines To ensure
22. needs to be added to a ticket that has already been submitted When sending an add info ticket please keep in mind that you should not be changing or removing any of the existing information on the ticket you are only adding a note or comment Cancel Ticket A Cancel ticket is a request to terminate an existing valid locate request Locate requests cannot be cancelled once the work date time has expired Any locate request containing incorrect information should be cancelled and a new locate request should be entered A cancel ticket should also be processed if excavation work is not going to take place Cancel tickets should be sent ASAP with a zero hour notice so that the member companies and or their contract locators receive the request before they schedule to mark the site Replace Ticket A Replace ticket should be sent when a ticket needs to be resent to add additional locate information or to completely change the address or any other existing worksite information If you issue a new request be sure to reference the ticket number that is being replaced in the remarks field Survey Ticket A Survey request is a non excavation ticket A survey request is a courtesy ticket that member utilities are not required to mark The member utilities will have any time within the 14 calendar day time frame to respond to the request IT is up to the member utilities when or if they respond to mark the area In most cases the utilities will need to b
23. r not the ticket was processed within the date parameters of the excavation law Compliant means the ticket was requested with a 48hour notice as designated by Alabama state law e Non compliant means the ticket was requested sooner than the required 48hour notice date e Fmergency means the ticket was processed as an emergency as defined by Alabama state law e Elapsed shows the amount of time the ticket was open e The date and time stamp reference when the ticket was processed e The user name of the person submitting the request is shown at the far right corner of the status bar Closing a Ticket Saving a Ticket Tickets can be saved two ways Save and Close The Save and Close button will completely close out the ticket and remove it from the current view once the ticket number is given The Save button will close the ticket and assign a ticket number to the request but the ticket will remain visible on the ticket entry screen until manually discarded from the screen Save Legal Dates The Good Through Date and Times are now visible on the bottom left corner of the ticket entry screen The legal start date and time is 48 hours or two working days from the time of notification Tickets are valid for 14 calendars from the start date Good Through 08 24 2012 _ The Good through date is the date a ticket will expire Update Before 08 22 2012 e The Update date is the date that an extension or ren
24. search for specific information Gq Search Ticket allows you to search for a ticket number using different search methods eMy Tickets allows you to view all tickets processed by the assigned user for the current day e By Number allows you to search for a specific ticket number Mapping The Mapping feature is a stand alone map that allows you to search and view members notified in specified regions Retesh Selecta county M Saias a place q J Pans dt X 83 03923 Y 29 24386 A Unks About GeoCall 2 15 18 37422 The Links feature has helpful files that may need to be accessed outside of GeoCall V3 amp V3 Support Ticket View GeoCall V3 Ticket Entry Screen All information must be entered in CAPS Any field in RED is a required field and must be filled before saving the ticket Welcome Ticket a Save and Close im Save 1 Add Member g Remove Work Information Update Replicate 4 Action Views lll Select a place a E Explosives E White Paint E Directional Boring F Address In Notice 48 Compliant Elapsed 00 57 08 10 2012 10 15 42 AM ru test01 Locate Request Content The ticket entry portion of GeoCall V3 is a tabbing program The enter key does not work when moving through the information fields In GeoCall V
25. ss line elf an address has a Directional Prefix listed before the street name i e SW SE NE or NW this information should be entered in the second box on the address line eThe Name of the Road the worksite is address to or the name of the road the work is being done on should be listed in the third box which is the largest box on the address line eThe Road Type whether it is a Street Drive Avenue Circle etc should be listed in the fourth box on the address line elf an address has a Directional Suffix listed after the street name i e SW SE NE or NW this information should be listed in the fifth field on the address line The Intersection field should contain the road that is nearest to the worksite that directly intersects with the road the worksite is on The intersection field is not broken down into separate parts like the address field The complete road name including the type of road should be listed in the intersection field The two green arrows at the end of the address and intersection fields are now the Map Search buttons The arrow pointing to the left at the right end of the address line will move a selected road from the map search results box to the corresponding field in the worksite information box The arrow pointing to the right at the right end of the intersection field will search for the worksite address and intersection road listed in the worksite information box on the map
26. t a direct call back phone siec number including telephone extension if applicable a _ If the caller and the contact person are the same all information entered in the caller section of the ticket will automatically transfer to the contact box as you tab through each field Additional information boxes Selecting or checking one of these boxes is the equivalent to saying yes The Done For field is where you should list the person or ove persons the excavation work is being done for If applicable sub contractor company names should be listed in this field as well Job Number field is the area of the request where a work l Job order number or company specific item number can be added for the excavators records Explosives White Paint At Intersection Directional Boring E Address In Remarks Subd PF e f Blasting or Boring is being done at the excavation site then you should check the appropriate box so that the member companies can make sure their facilities are properly protected e f White Markings are used to designate the proposed excavation site checking this box will let the person marking the site to be prepared to look for those markings e f multiple addresses apartment numbers or letters are given for a site this information should be listed in the remarks field and can sometimes be overlooked Checking the Address in Remarks box is a way to make sure this information is brough
27. t information as the first Worktoeston will then appear on the ticket entry screen a 86 ALABAMA 811 _ On 08 Address 3104 BATES LANE ee a City State Zip Furronpare AL__ D4l 3s068 Address Ei Intersection Cer all orector i Ticket x m The Remove Work Information button can be used to remove the previous entered work site information when replicating tickets E E Explosives E White Paint mma F Directional Boring F Address In Remarks ich At Intersection Subd n som Good Through 08 24 2012 toon Spuate before 2 2012 when replicating or making a copy of a ticket there should NOT be a ticket number shown in the bottom left corner of the ticket entry screen The ticket should be finalized just as you would in normal ticket entry To ensure the ticket was indeed replicated and not updated or tied together the ticket number at the top of the ticket should match the ticket number shown in the bottom left corner of the ticket entry screen 08 24 2012 08 22 2012 23 Managing Locate Requests Continued A Ticket History is created when a user updates an existing ticket The new ticket holds a reference to the old ticket so an a
28. t to the attention of a person reading the ticket e the at Intersection Box should be checked if the excavation site is in an intersection e the Subd field should be used to document the name of the subdivision a worksite is assigned to if applicable 10 Work Site Information The Work Site Information section requires you to enter specific information about the excavation site Ticket Work Normal Other On 02 17 2012 E 9 15 am y St County Place AL_ Mi Select a county lj Select a place Address Intersection worktocatn Ticket Type groups the locate requests into specific categories in which the icket Work aid i locators are requested to respond to the excavation site Ticket types will vary depending on the information being requested on the ticket St County Place Work Type specifies the type of excavation work that is being done TET eer Water Service Inst Gas Service Inst The 48hour Notice Date can be manually changed by selecting the requested date from the drop down calendar 11 11 2011 ee m 9 15AM Ticket Work Normal yD To modify the Notification Time simply select the 9 39 am On 11 11 2011 requested time from the options listed inthe 9 45 Am ee i drop down list in the time field R Address 10 15 AM Intersection n 9 10 aa 12 Alabama State Law requires excavators to give at least
29. udit trail of a ticket can be determined This option displays the times a specific ticket was sent in historical order from most recent to oldest To view the history of an existing request click the view button on the menu bar at the top of the ticket entry screen From the drop down menu select History A prompt box listing of any tickets tied to the request being viewed will appear on the screen History x Crested 08 08 2012 01 53 14 PI 08 08 2012 01 57 16 PI Open Can l From the list of tickets provided select the ticket that needs to be modified and then click the open button 24 Ticket Type Overview Normal Ticket Most locate requests will be Normal requests Alabama state law requires excavators to give at least 48 hours notice excluding weekends and holidays before the work begins The computer automatically figures the 48 hours for you When entering a ticket after hours you will need to automatically adjust the 48 hour notice to 7 00am on the next business day Update Ticket An Update is a continuation of an existing ticket for jobs that will take longer than 10 business days or 14 calendars days to complete It gives the member companies an opportunity to check and re mark their lines if necessary and extends the ticket time for an additional two week period The utility companies have 48 hours to remark all lines on an updated ticket Short Notice Ticket Alabama State Law requires exca
30. vators to give at least 48 hours notice excluding weekends and holidays before excavation work begins In the event a minimum of 48hours cannot be given you may REQUEST the underground facilities be marked at an earlier date and time However this is just a request there is no guarantee the lines will be marked before the 48 hour notice If you proceed with excavation prior to the underground utilities having been marked damage could occur and injuries can be encountered as a result Your company organization may be held responsible for any repairs Transferring a Ticket If a general contracting company has already called in a request and has hired your company to do work at their job site you can transfer worksite information from their existing ticket into a new ticket with your company s name Second Notice Ticket A Second Notice ticket should be sent when the 48hour notice has expired but no lines have been marked at the excavation site A Second notice request can also be sent if the ticket is still valid but the markings are no longer visible Before sending a second notice request please note that if the line was not marked past the meter it may be considered a private line Member companies and or their contract locators will only mark lines they maintain or service 25 Ticket Type Overview Continued Add Info Ticket An Add Info ticket should be used when information that does not effect the integrity of the locate area
31. viously called in or entered by an Alabama 811 customer service representative you must manually change the ticket source to Remote Entry Copy To The Copy To box is used to send copies of a ticket to requesting persons Copy To Fax Email A courtesy copy of a remotely entered tickets can be sent to the excavator submitting the ticket Tickets can only be sent by email the fax send option is no longer available To send a copy by email first make sure a valid email address has been entered the caller section of the ticket then simply checking the Email copy box Users who submit their tickets online will receive a courtesy e mail copy of a ticket at the time of ticket entry Locate Request Content Continued The name of the person submitting the request needs to be typed in the Caller field If the caller has a separate contact number other than the number in the phone Cale JenuirerteE number field of the excavator section it should be listed in the phone number field of nee Veer the caller information box The email field should be completed if the online ticket Email JLEE AL811 COM i entry user would like to receive an email ticket confirmation The person submitting the request should always be listed in the caller field of the ticket The Contact field is for the person that locator s should contact if there are any Caler JENNIFER LEE questions concerning the excavation site You should lis
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