User Manual
Contents
1. To edit profile of any employee li Select concerned Employee and click on as shown in Figure 4 3 say you want to edit employee profile of Mr George Hamilton then select Mr George Hamilton 2 You will be presented with Modify Employee Profile screen as shown in Figure 4 4 3 Edit the employee details of Mr George Hamilton as required in the respective text boxes and click on Save button to save the changes you have made IW LLC 35 IW USER MANUAL 1 2 Employee Listing There are 4 employees in your organization can create a new employee profile edit or remove existing employees using the options below Mr Brislin 2162765303 SLM IIR mngtcom Mr Michael Samuel 212 098 0987 George Hamilton 230 098 0997 hgeargegcisca com Mr John 413 258 2303 veereshim kanrad com Figure 4 3 profile Manager List Mr Michael Samuel Sarita ieee S00 Company Owner George Hamilton SANE 1340 St Mary Street 3 230 098 0987 EXHI Email 2 IW LLC 36 IW USER MANUAL 1 2 4 4 Delete Employee To delete an existing employee from the Company records i Select the employee to be deleted Say you want to delete employee profile of Mr Carl Joseph then select Mr Carl Joseph refer Figure 4 5 2 Click on Delete button 3 You will be presented with Delete Employee confirmation alert 4 If you2. 2003 05 47 2 1103260 Theft 27 2003 06 49 Site 140 East Town A __ Reported DateTime __ 1 03287 Quality Assurance Account 27 2003 06 59 Manager Information Site 88H E Broad MTS NN Reported DateTime _ 107645 mamy neguaren Mar 2003 07 16 Manager Information 6 2 Billing Reports Telephone Billing Reports are generated based on selected criteria like Company Client Site and Date so as to send telephone billing payment details to the clients based on the usage of IW system by the client To generate a Telephone Billing Report proceed as below 1 Click on Billing Report tab refer Figure 6 4 2 Select the Company from the drop down list 3 Select the Client from the drop down list 4 Select the Site for which you would like to generate 5 In the Specify Duration section select the period for which you would like to generate report You can select any date of your choice by clicking on calendar icons 6 Click on Generate button You will see a printer friendly report screen generated by the system refer Figure 6 5 IW LLC 47 IW USER MANUAL 1 2 7 Click on Print button to print the report System directs the report to the printer Incident Report Billing Report Indicates mandatory field Company United security Management Client Michelin Tires Site Michelin Tires Spe
3. 41 Sb GOS a ER 42 5 97 MASTANTINOUNCATON aap pa 43 nee ee eee eee 44 IVA et COIS 45 6 1 Incident Reports 46 o Bde OOM E E 47 IW System AdmibistEallQEIussuussu ciscus FRR ER 49 tium ERN 49 7 2 IW System Administration 0055523 sc2csssccnsasasscnassasecosageddesisesd deasladanddanedatesedugeddeshdan 49 CUERO RET 50 View Company Detalle o 50 73 22 Disable A COMPANY eisiea aaa R AEAEE TAE E EEATT 51 29 5 SO e edle TTE m PS 52 Pore Edi TolsFree Numba 53 MEE iube ge 54 7 97 Backup elHecOVOly 56 7 5 1 Create New Backup sess eee nnn nnne n rnit nnns nnns 56 752 Viewable GCODy iiio EO REI se PI CEA M 56 EE m m 5 7 6 1 Approve Company Registration 57 7 6 2 Reject Company Registration 58 IW LLC 0 1 PAGE IW USER MANUAL 1 2 0 Introduction to IW Today s security managers are being asked to use fewer human resources and depend more on automated sy
4. 25 3 2 1 New Client 25 3 2 2 Delete Client 5 26 3 2 3 Modify Client Site Details 27 3 2 4 IW Incident IricC mM M 29 3 2 4 1 Add And Edit Event 29 3 2 4 2 Record Event 30 9 24 93 COP em E 30 3 2 5 Send nnne nennen nnn nnn nnn nnn nn 31 Employee Manage 33 4 1 View Employee Listing 33 4 2 Add Employee 34 4 3 Edit Employee PTOIG EE d a E d En Er e E Ern ota n P eb Edad 35 4 4 Delete 37 4 5 Print Employee UG RETO 37 46 Send Mail 38 Yen din 39 Poco 39 IW LLC 0 1 PAGE II OF IW USER MANUAL 1 2 eee UR 40
5. IW REM 12 Me isi Ua 12 11 Change nenne nnne 13 SOD eee ee 15 21 GOMPANY 15 Ud ee E T T E 16 2 2 1 Add A New Security Incident 00 0 ccccccceccsseeeeeeceeeeeceeeesaeeeeeeeeseeeeeeeeeseaaeeeeeeeeas 16 2 2 2 Update Modify An Existing 17 2 2 3 Delete An Existing EE ede 18 22 4 Print Events LISD zossseseseseseweenssvesese sortes rec rep ESPERE REPRE 18 23 incident 19 2 3 1 Record Welcome Message 19 2 3 2 Identification nennen nnns 20 Client nennen nnne nnn ann nnns nn naar nnns nnne nns 21 3 1 Client Management ssssssssssssssseeeeeen nennen nennen nennen nn nnn nnne nnn nnns 22 3 1 1 X View Client Site 22 Sele Add ASUNT 22 3 1 3 Modify An Existing 23 M E 24 3 2 Client Site
6. Please enter your employee ld number Play Invalid Employee rou have entered an invalid employee Id number To c C Peacenajorsisidnmba C Peod You have entered an invalid site 19 number change C Figure 2 8 2 3 1 Record Welcome Message To record the Welcome Message proceed as below 1 Type in the required Welcome Message in the Welcome message text field refer Figure 2 8 2 Click on Save button to save the text typed in by you 3 Click on Record button o System brings up Record Voice prompts screen referFigure 2 9 Click on Stop button to stop the recording Click on Upload button to upload the voice files to the IW server Here you have the facility to listen to existing voice record by selecting Existing Voice Record radio button and clicking on Play button IW LLC 19 IW USER MANUAL 1 2 7 You can play back the recorded voice file to check its correctness before uploading it to the server 8 You may re record the same if you so desire before uploading the file to the server Record Vnice Prompts Welcome to Securitas World leader in office security 2 3 2 Identification Prompts To record Identification prompts proceed as below Select the requisite Identification Prompt Click on Record button refer figure 2 8 System brings up Record Voice Prompts pop up refer Figure 2 9 Proceed as you did for recording the Welcome Messa
7. EN Mr Mark Tilman Mir Sundar kannan lt Remove Mr scott Dalenberg Mr bob smith Mr Carl Joseph Mr Jim Davis lt lt Remove All Mr Steve Young Select Notification Mode Employees at higher priority gets notified if lower employees do respond Mr Mark Tillman Scott Dalenberg Carl Joseph Mr Steve Young IW LLC 32 IW USER MANUAL 1 2 4 Employee Management This chapter helps you to find information on the address and contact details of the employees who work for your company This section helps you to do following activities View Employee listing Add Employee profile Edit employee profile Delete employee Print Employee list Send Email to employees 41 View Employee listing On selection of the Employee tab from IW tool bar Employee List screen as shown in Figure 4 1 will come up This screen gives details of every employee of the agency like Employee ID Name and Contact details It also facilitates editing of employee details addition of new employees and deletion of existing employees IW LLC 33 Telephone Incident Reporting System IW USER MANUAL 1 2 Employees Employee Listing There are 4 employee s in your organization You can create a new employee profile edit or remove existing employees using the options below Emoe Name fax Phoneno _ rbrislin unitedsecurity 72457 8900 7900 7878 Add Profile
8. 610 464 6594 Add Protile Edit Profile Figure 4 7 4 6 Send Mail to Employees To send e mails to employees 1 Click on respective employee Email address link refer Figure 4 7 2 You will get a Mail Dispatcher screen refer Figure 4 8 3 Type in the requisite subject and message 4 Click on Send button 5 The mail will be sent to the concerned employee Mail Dispatcher Type in your message and click on Send button To carliaseph bytestore com Subject Message gi IW LLC 38 IW USER MANUAL 1 2 5 Activity Log Activity Log gives incident report in the form of list of incidents reported by the security personnel from the sites under your jurisdiction The activities you can perform from Activity Log screen are 1 Add Detail You can view the case history of selected incident or close the incident if you have the required privilege 2 Forward You can transfer the incident to a higher authority once you have taken necessary actions 3 Instant Notification Send automatic notifications to the emergency contact persons of the concerned site 4 Close Incident After taking necessary action you can close an incident if you have the requisite privileges 5 Severity Code Indicates the level of seriousness of the reported incident and the persons authorized to close the incident 5 1 View Activity Log Click on Activity Log tab on the IW navigation bar to see the activity l
9. Settings Backup Recovery Hew Registration Configure your TIRS server variables Indicates mandatory field SMTP HastIP Address 2 168 1 200 1 Session Time out imins a of Users hon Na of Concurrent Users Wave File Destination e GPiS webapps gpis sp i Restored DB Mame GPiS_RESTORED1 Ma of Site Events 6 Yes Mp Ere Console File C Trace File Path ESGP tet Figure 7 9 The list of system settings you can set manipulate are SMTP Host Set Simple Mail Transfer Protocol SMTP server address SMTP Hest Example192 168 1 3 to send e mail notifications minutes to use the system Concurrent Users using the system simultaneously server Events maximum of eight events per site Trace Type If you need to trace the functions select the trace to be displayed either on the screen monitor or you would like to save into a file on your system disk for future reference Trace Path Give the file path if you would like to save trace information into a file on your system disk for future reference Set the log level for recording IW server event log Lower level number will log more information Log File Path Give the file path if you would like to save IW Log information into a file on your system disk for future reference 55 IW LLC IW USER MANUAL 1 2 7 5 Backup amp Recovery You can take back up of s
10. are sure of deleting the selected employee from the employee list click on OK button or else click on Cancel button Employee Listing There are 13 employee s in your organization You can create new employee profile edit or remove existing employees using the options below 5538 Tn HEM ooo 775 3996 c 6001 Scott Dalenberg 888 987 8200 417 860 3476 sdalenbergmattcdg com 6002 Mr Brad Williams 888 987 8200 888 987 8840 willyT 355ghoatmail cam carljosephmbyte store c om 863 Sundar Kannan 405 835 2462 sundargikanrad corm fred phillipsm ius exel co BOOS Mr Carl Joseph 588 987 8200 585 987 8840 5699 Mr Fred Phillips 113 805 4825 Add Profile Edit Protile Figure 4 6 45 Print Employee List To print employee list 1 Click on Print button refer Figure 4 7 2 You will be presented with a print view of the Employee List 3 Click on Print button to print the employee list IW LLC 37 IW USER MANUAL 1 2 Employees Employee Listing There are 13 employee s in your organization You can create a new employee profile edit existing employees using the options below ScottDalenberg 888 987 8200 417 860 3476 sdalenbergm atcdg com Brad williams 888 987 8200 888 987 8840 willy S65 hotmail com Mr Carl Joseph 888 087 8200 888 987 8840 PD ere Mr Sundar Kannan 405 635 2462 sundaraekanrad com Fred Phillips 713 806 4825 E Lt Steve Young
11. the information entered by you are valid then system brings up password change confirmation pop up refer Figure 1 4 Click on OK button to complete the password change process IW LLC 13 IW LLC IW USER MANUAL 1 2 Your Password has been changed successfully Figure 1 4 IW USER MANUAL 1 2 2 Company From here you can view and manage Company profile Event Codes details and IW information of your company The Information pertaining your Company Event Codes and IW is presented to you in three different tabbed panes Move the cursor on 2 icons to view tool tips 2 1 Company Profile Company Profile gives you information about your Company in terms of its geographical location and the Contact Person who will act as your Company s spokes person for all correspondence with IW You can edit any of these details as required and also add or modify text in the Notes text field refer Figure 2 1 Make changes as required and click on Save button to save the changes you have made For example in Figure 2 1 profile of a security company called Securitas is shown Profile Company Profile Event Codes XA General Profile Indicates mandatory field Contact Information Notes Save Reset Change Password Terms and Conditions About TIRS Figure 2 1 IW LLC 15 IW USER MANUAL 1 2 2 2 Event Codes Using this facility you can view existing security incidents write new secur
12. you need to re login to work on the system again IW LLC 7 IW USER MANUAL 1 2 Forgot Password System password is a security feature incorporated in to any software system to avoid unauthorised access to the system Hence it is always advisable to safeguard your system passwords But in case you forget it provides a means to retrieve the same To retrieve password proceed as below 1 Click on Forgot Password Link refer Figure 2 2 system brings up IW forgot your password popup screen refer Figure 4 Select your Role ID Enter your Company ID Enter your Employee ID gt ff Click on Continue button TIRS Forgot your Password Microsoft Internet Explorer Forgot Password Please enter RolelD CompanyiD and EmployeelD Fole ID Company Company ID fraze Employee ID 5825 Cancel Figure 4 If you have entered invalid information in any of the above fields system brings up an appropriate error message pop up IW LLC 8 IW USER MANUAL 1 2 If you have entered valid information system brings up a new pop up screen asking you to enter the answer to the Hint Question given by you at the time of password change activity refer Figure 5 1 Enter the answer for your Hint Question 2 Click on Continue button Retrieve your Password Enter the answer for the following question What is your Employee ID Cancel Figure 5 If you have ente
13. 4 2 Add Employee profile Mr Ralph Brislin Mr Michael Samuel Mr George Hamilton Mr John Wright Edit Profile Figure 4 1 2182785303 212 098 0987 230 099 0987 213 268 2303 Delete To add a new employee to your agency proceed as below Click on Add Profile button refer Figure 4 1 mnat com msamuel trica com hgeorge cisca com yeeresh kanrad com 4t 3 Print You will be presented with Create Employee Profile screen as shown in Figure 4 2 Fill in the requisite details in to the respective text boxes and click on Save button to create a profile for the new employee Whenever you add a new employee in to the system you can assign him to a manager to whom he will be reporting responsible You can do so by selecting a manager from the Manager List drop down list IW LLC 34 IW USER MANUAL 1 2 Indicates mandatory field Manager List Employee ID 7900 Company Owner Name Mr George Hamilton Address 340 St Mary Street MMM adi teams 230 099 0997 Phone Home Fax Motes Emergency Contact Information
14. Incident Watch IW User Manual June 2011 Document Number Author Authorized by and Date __ BE O Copyright Incident Watch IW All rights reserved Revised June 2011 IW USER MANUAL 1 2 DISTRIBUTION LIST Name of Person Distribution Role Remarks if any Details REVISION LIST Summary of changes IW LLC 0 1 PAGE OF 0 IW USER MANUAL 1 2 TABLE OF CONTENTS io TO 1 What IW Can Do For Me seeessssssssssseseseenen nnne nennen nnne 2 IN T E E 2 Scope Of This Document eeessssssssssseseeseene nennen nnne nnn nnne nsn arn n nnns nana nnn nsns 3 Bic eee sere 3 General Functional Description Of IW Package 3 Description Of Various Users 3 WACO 4 Organization Of This 5 Login To BG Sy m STESEN 6 Logout FROMM Thess Ste Tio iria 7 Forgot Password RO 8 Register Your Company With nnne nnns 9 CODO euntes eaten PENERE EEEE TEEF 10
15. USER MANUAL 1 2 Add Detail Site Name Michelin Tyres Cupertino Event Description Maintenance At Site Severity Code a Reported Time 11 29 2002 0427 Incident Ho 9306 Detail History Add New Detail The incident could not He soloved with loacl resources Figure 5 2 5 3 Forward Incident You can transfer the incident to a higher authority once you have taken necessary actions To forward the incident to a superior 1 Click on Forward button in Add Detail screen refer Figure 5 2 2 oystem presents you with a confirmation alert refer Figure 5 3 3 If you are sure of forwarding the incident click on OK button or else click on Cancel button Microsoft Internet Explorer X 2 Would you like to forward this incident to your superior IW LLC 44 IW USER MANUAL 1 2 Note The person who is forwarding an incident can no longer view the forwarded incident on his screen However it will be seen on the screen of the person to whom it is forwarded The background color of the forwarded incident will remain light red if no notification is sent for the incident and will change to pale yellow colour if a notification has been sent and the text will be in bold face 5 4 Close Incident To close an incident after taking an appropriate action proceed as below 1 Click on Close Incident button in Add Detail screen refer Figure 5 2 2 A Close Incident confi
16. bile Pager ited phillips Email 2 Project Manager Securitas 3 1 3 Modify an Existing Client If there is need to modify details of an existing client proceed as below 1 Select the required client from Select Client list box in Clients Management screen refer Figure 3 1 2 Click on Edit Client button o System will bring up Edit Client Information screen refer Figure 3 4 3 Type in a new client name You can only change the Client Name 4 Click on Update button to save the changes you have made z TIRS Client Name Microsoft Internet Explorer Edit Client Information Client Bank of USA New Client Cancel Fiqure 3 4 IW LLC 23 IW USER MANUAL 1 2 3 1 4 Delete Client To delete a client 1 Select the client to be deleted from Select Client list box refer Figure 3 5 2 Click on Delete Client button o System will bring up delete confirmation alert message refer Figure 3 6 3 Click on OK button If you are sure of deleting the selected client or else click on Cancel button Select Client NE Add Client Edit Client Figure 3 5 Microsoft Internet Explorer 22 Are you sure of deleting the selected client Fiqure 3 6 IW LLC 24 IW USER MANUAL 1 2 3 2 Client Site Management 3 2 1 Add New Client Site To add a n
17. by using Add gt and Remove gt buttons o Using Shift Key Mouse button or Control Key Mouse button combinations you can make multiple selections Edit Site si ts mms p ions Telephone Incident Reporting System fou can configure the incidents that can be reported by telephone for this site with the respective questionnaire to be played by the interactive voice response system 100 walk Through 901 Fire at Site 101 Notified Supervisor g 902 Theft at Site 102 903 Accident At Site 103 Door Unlocked lt lt Remove All 904 Maintenance At Site r you are reporting an 5 Incident Choice Prompt 9 incident nf Fire at Site _ Pa Becod Incident Questionnaire 301 Fire at Site Add Edit Copy Event Record Question Are vou reporting an incident involving Play Record Cancel Figure 3 14 3 2 4 1 Add and Edit Event Questionnaire IW facilitates you to add new questionnaire in to the system for any site of your company To add new event questionnaire to the selected site proceed as below addition of new questionnaire can be accessed only through edit site facility 1 Click on Add Edit button refer Figure 3 14 2 System will bring up IW Incident Questionnaire pop up window refer Figure 3 15 3 Add questionnaire as required and click on Done button IW LLC 29 IW USER MANUAL 1 2 4 This questio
18. ch and ward duties to security guards at different sites Scope of This Document The purpose of this document is to develop a user manual for Incident IW as Incident Watch QMS standards Based on the changes suggested by the user or functionality added and deleted during future processes this document may undergo changes and will be released as further versions of the document References 1 System Specification provided by IW 2 Proposal submitted by IW General Functional Description of IW Package A completely cloud based secured computerized system will seamlessly integrate and manage security guards modern computers and communication systems keeping security managers updated with the security scenario round the clock of any given location It maintains and manages all the sensitive client data Since IW software system is going to interface within a set of hardware and software components it is assumed that the external inputs will conform to the structure as defined in the System specification document It is also assumed that the external data collection devices are capable of faultless collection and delivery of raw data into the IW system IW system requirements can be generally classified under the following leads The system provides a telephone interface that consists of an interactive voice response IVR system that enables a caller to report an event using a telephone device Data collected from the caller thro
19. cident click on OK button or else on Cancel button o System brings up delete success pop up confirming the successful deletion of the incident refer Figure 2 7 4 Click on OK button Microsoft Internet Explorer 7 Are sure want to delete the selected incident s Cancel Figure 2 6 Microsoft Internet Explorer AN Selected incident has been deleted successfully Figure 2 7 2 2 4 Print Events List To print the list of events proceed as below 1 Click on Print button refer Figure 2 2 2 System brings up the list of events to be printed in a printer friendly format 3 Click on Print button on printer friendly format screen System will print the events list IW LLC 18 IW USER MANUAL 1 2 2 3 IW Incident Watch This facility helps you to record welcome messages and interactive human voice identification prompt messages for the system to gather information about an employee and the sites guarded by your company Click on IW tab to navigate to IW pane refer Figure 2 8 NB Before starting of recording playback ensure that no other application is using multimedia devices of your system to ensure an error free recording playback Profile Company Profile Event Codes ITIRS Telephone Incident Reporting System L gt Welcome Message Welcome to United Security Play Record is Identification Prompts Select Employee Identification
20. cify Duration Start Date Mon 10 2003 S Calendar Date Thu 10 Apr 2003 Calendar Figure 6 4 Telephone Incident Reporting System Telephone Bill Report Company United Security Management Services Inc Start Date Mon 10 Feb 2003 End Date Thu 10 Apr 2003 Client United Security Management Services Inc Site Game Stop Mti ione Start DateTime End DateTime Call Duration Mins 2 Theft 2T 2003 ae 2003 07 50 OF Site Invacare EG Start DateTime End DateTime Hos BUD A m 01 Apr 2003 T Apr 2003 02 13 470195 Maintenance 42155524354 03 Apr 2003 03 Apr 2003 03 05 03 05 ss 114880 Accident 2155524354 08 08 Apr 2003 Fo 07 23 IW LLC 48 IW USER MANUAL 1 2 7 IW System Administration 7 1 Introduction IW like any other web based system is intended for use by more than one person at a time Multi user features enable many users to have accounts in IW with their data kept secure from others IW can handle multiple agencies clients and their security sites spread wide over a geographical area The person assigned to manage all this stuff is referred to as the IW System Administrator 7 2 IW System Administration To and make your life easier IW comes with a variety of utilities and GUls for configuring and maintaining your system The utilities provided to administer the IW are discussed under following hea
21. crosoft Internet Explorer Mail Dispatcher Type in your message and click on Send button To joeld gpisystems com Subject Message 7 34 Edit Toll free Number You allocate a toll free number to a security company when a company is getting registered with the IW But in case there is need to change this toll free number you can do the same from here To edit change this toll free number 1 Click on Toll Free No link refer Figure 7 7 2 system brings up Edit Toll Free Number pop up refer Figure 7 8 Change the number as required IW LLC 53 IW USER MANUAL 1 2 3 Click on Update button to save the changes Select Company ID Company Contact Person Phone Toll Free Fr328 Securitas o 4 Figure 7 7 3 Edit Toll Free Number Microsoft Internet Explorer Edit Toll Free Number Enter the new toll free number Eg 123 123 1234 Toll Free Number 28401 20 Cancel Figure 7 8 7 4 System Settings You can configure your IW server system settings from System Settings screen To change these system settings 1 Click on System Settings tab 2 oystem brings up system settings screen refer Figure 7 9 3 After altering settings as required click on Save button to save the changes NB The altered System Settings will come in to effect only when you restart the system IW LLC 54 IW USER MANUAL 1 2 Admin Home Security Clientele System
22. d Client button refer Figure 3 1 o System will bring Add New Client screen refer Figure 3 2 2 Fill in the requisite details for the Client Profile in the respective text boxes and click on Next gt gt button or click on Site Contacts tab 3 Fill in the requisite site contact person details and alternate contact person details and click on Save button refer Figure 3 3 4 System will create a new client with one site along with emergency contact personnel information for the site Add New Client Client Profle Create Client while using this option atleast one clientsite information has to be provided Indicates mandatory field Client Client Mame Site Profile Details ofthe Site site ID Address 1 Country Voice Type Computer Time Zone Pacific Time Site Supervisor Ralph Brisl Geographical zone Houston Texas Cancel Figure 3 2 IW LLC 22 IW USER MANUAL 1 2 Add New Client Back Home Help Gri Site Contacts Site Contact 1 Details of emergency contact person Indicates mandatory field TimTreschmann Phone Business 39344521 Phone 251 376 1765 n38060838 Fax EE in tieschmarn us exel cor Email 2 Site Security Manager Organization Business Site Contact 2 Details of alternate emergency contact person Fred Philips Phone Business Phone Home Mo
23. dable cost and is easy to install maintain and update But in such cases it has been found that it is not easy to integrate the technological gadgets with the human security system leading to inefficient coordination and management of the security resources Then what is the solution These are the situations at which Watch IW can provide a reliable easy to use cost effective solution for reporting and managing incidents IW LLC 1 IW USER MANUAL 1 2 What W can do for me The system will seamlessly integrate and manage security guards modern computers and communication systems keeping security managers updated with the security scenario round the clock of any given location This facilitates efficient management of security guards and modern security technology in a cost effective way and helps to keep damages to minimum in case of a breach in security at any given site by alerting all the concerned area security managers contact persons Main Features WW The main features of the IW can be summarized below 1 Fully Secured Computer system manages security issues and Client Data A completely cloud based secured computerized system will seamlessly integrate and manage security guards modern computers and communication systems keeping security managers updated with the security scenario round the clock of any given location It maintains and manages all the sensitive client data 2 Latest site information f
24. details of the selected company You cannot edit any of the data from here 4 Click on Close button to quit this screen IW LLC 50 IW USER MANUAL 1 2 TIRS Company Information Microsoft Internet Explorer General Profile Company ID Company Securitas Country contact Information Joel Dalenberg Phone Business Phone Home 23144443343 010 541 2652 ress 4747 com Notes This a test for astra load test gt 7 3 2 Disable Company At any given point of time a security company may stop doing business with IW which necessitates the removal disabling of the given company What ever be the reason for disabling you need to remove the selected company from the IW database Disable Company utility is provided with IW to take care of this eventuality To disable a company 1 gt N Select the company to be disabled Click on Disable Company button refer Figure 7 3 You will get a Confirm Disable Operation screen refer Figure 7 4 If you are sure of disabling the company click on Yes button or else click on No button IW LLC 5 IW USER MANUAL 1 2 Security Clientele System Settings Backup Recovery New Registration Company Details view the details select a Company and click on Company Details button Disable Company disable select a Company and c
25. dings 1 security Clientele 2 system Settings 3 Backup amp Recovery and 4 New Registration To perform these functions you need to login as System Administrator from IW Login screen System will bring up IW Admin Home screen refer Figure 7 1 IW LLC 49 IW USER MANUAL 1 2 Admin Home Security Clientele System Settings Backup Recovery Hew Registration Company Details To view the details select a Company and click on Company Details button Disable Company disable select a Company and click on Disable Company button Hotty Company To send notification select a Company and click on Notify Company button Toll Free 2840120 Select Company ID Contact Person Phone 7328 Company Mame Securitas Joel Dalenberg Disable Company Nati Company Change Password Terms and Conditions About TIRS 2002 2003 TIRS Corporation All rights reserved Figure 7 1 7 3 Security Clientele security Clientele screen allows you to manage all the security companies registered with IW From here you can view details of all companies send notifications to selected companies and disable a registered company 7 3 1 To view the details of a company View Company Details 1 select the required company and click on Company Details button refer Figure 1 2 You will be presented with company information screen refer Figure 7 2 3 Here you can only view the
26. e if you are sure of deleting the selected site from the records or else click on Cancel button Note gt You need to retain at least one site for each client gt there is only one site for the selected client you will not be permitted to delete the selected site by the system Site Details List of Sites belonging to Client Michellin Tires Total Sites 1 Site Contact Contact Email EST 9999 Michellin Tires Phillip Williams A oa Add site Edit Site Delete Site Figure 3 10 IW LLC 26 IW USER MANUAL 1 2 3 2 3 Modify Client Site Details If there is a need to modify details of an existing site proceed as below 1 Select the site to be modified and click on Edit Site button refer Figure 3 10 o System will bring up Edit Site screen refer Figure 3 12 Modify the details as required in the respective text boxes and click on Save button to save the Site Profile Click on Site Contacts tab o System will bring up Site Contacts pan refer Figure 3 13 Modify the details as required and click on Save button to save the site contact person information Click on IW tab and make changes as required and click on Save button before navigating on to Notifications tab Click on Notifications tab make changes as required and click on Save button to save the changes you have made to the client site Site Details List of Sites belonging to Client Michellin Ti
27. elect this tab and presents Incident Report pane as shown in Figure 6 1 when you select Reports tab from the IW top navigation bar select the Client from the drop down list refer Figure 6 2 Select the Site for which you would like to generate report Under Incidents select all the required incidents You can use the combination of Ctrl Mouse Click or Shift Mouse Click buttons to select multiple incidents In the Specify Duration section select the period for which you would like to generate report You can select any date of your choice by clicking on the calendar icons Click on Generate button You will see a printer friendly report screen generated by the system refer Figure 6 3 Click on Print button to print the report System directs the report to the printer Incident Report Billing Report Indicates mandatory field Client United security Management Site Bank Cleve Incidents 1 Missed Tour 2 Missed Check 3 Tour Mat In Order 10 Vvrong Download 12 Specify Duration Start Date Tue 1 Apr 2003 S Calendar End Date Thu 10 Apr 2003 Calendar Figure 6 2 IW LLC 46 IW USER MANUAL 1 2 Teleph one incident Reporting System Client TRICO SECURITY Start Date Sat 1 2003 End Date Thu 10 Apr 2003 Site United Security Test Center Name Mc 4 103256 Fire 27 Mar 2003 06 46 E 4 109258 Man Emergency General Information
28. ew Site to a client proceed as below 1 Click on Add Site button refer Figure 3 7 o System will bring Add New Site screen refer Figure 3 8 Figure 3 7 2 Fil in the requisite details in the respective text boxes and click on Next button or click on Site Contacts tab 3 System will bring up Site contacts pane refer Figure 3 9 4 In the Site Contacts screen fill in the requisite site contact person details and alternate contact person details and click on Save button 5 System creates a new site for the selected client Add New Site Site Profle BSEC Add Profile of new site for Client Michelin Tyres Site Address 1 Country Computer Pacific Time Mr George Hamito Central America Cancel Figure 3 8 IW LLC 25 IW USER MANUAL 1 2 Add New Site Back Help Site Contacts 2 Site Contact 1 Details of emergency contact person Indicates mandatory field Phone Business Phone Home Mobile E Fax en Job Title Pager Jah Tithe 3 2 2 Delete Client Sites If you want to delete an existing site from the company records proceed as below Select the site to be deleted refer Figure 3 10 Click on Delete Site button System will bring up Confirm Site Deletion alert message Click on OK button to delete it permanently from the databas
29. fferent report criteria like event types client identifier and site identifier Date Time etc Telephone clients An employee of the Company whose identity is known to the IW system can interact using a telephone device for reporting an exception incident Initially the system will validate such a caller by prompting for his Company identifier site identifier and employee identifier A validated caller can then interact with the IW CTI sub system for the following jn Listen to the interactive voice response prompts that list the set of pre configured events for this site opecify his incident choice to the system Listen to the system questionnaire pertaining to the event and specify the incident details to the system Record a brief message pertaining to the incident with the system IW system would interpret and dispatch the telephone reported incident to online supervisors Organization of This Document This user manual is organized in different chapters based on the functionality and for ease of understanding by the user Introduction to IW Chapter 1 IW Home Page IW LLC 5 IW USER MANUAL 1 2 Chapter 2 Company Chapter 3 Client Management Chapter 4 Employee Management Chapter 5 IW Activity Log Chapter 6 IW Reports Chapter 7 IW System Administration Login to The System IW provides administrative tools that let you set permissions and limit access to the system on a Web server IW security is based on t
30. ge You can select concerned radio button and click on Play button to listen to the existing voice file refer figure 2 8 oe Ius IW LLC 20 IW USER MANUAL 1 2 3 Client Management In this section you find details about client management site management and contact details of the employees who work for your company Here you will find information on how to create delete and modify notifications to be issued to the responsible persons who have been assigned to take care of security emergencies of a given client site To navigate to Client management screen click on Clients tab on the IW navigation bar Client Management screen will pop up refer Figure 3 1 The functions you can carryout from here are Client Management View client Information Add new client Edit Modify client details Delete client Add edit and delete client sites and Print client information Company Clients Total Sites 1 9999 Michellin Tires Phillip Williams co Ma Add Site Edit Site Delete Site Print IW LLC IW USER MANUAL 1 2 3 1 Client Management 3 1 1 View Client Site Information On clicking of the Clients tab on IW navigation bar Client Management screen as shown in Figure 3 1 will come up This screen gives details of client like client name client site list contact person and his e mail address 3 1 2 Add New Client To add a new Client to the IW proceed as below 1 Click on Ad
31. he security mechanism used by the Web server and its operating system To login to the system you must have requisite permissions You can login as any of the following user e Company Owner e Company Manager e IW Administrator Say you want to login as a Company Owner proceed as below refer Figure 2 e From the Login As list box select the Company Owner Fill in the Company ID User ID and Password e Click on Login button Telephone Incident Reporting System Ultimate solution for corporate security Incidents will now travel with TIRS Want to quit Click an Exit Exit Members Login Please Flease enter your credentials and click on Login Loin s Company Owner New Register now Forgot Password 7 Terms and Conditions About us 6 2002 2003 TIRS Limited All rights reserved IW LLC 6 IW USER MANUAL 1 2 Figure 2 Based on either you have logged in as Company Owner Company Manager or as IW Administrator you will be presented with different access rights privileges by the system Logout from the system As and when you have finished your work you may like to logout from the IW system Also you are advised to logout as and when you are not using the system to avoid access to sensitive security data by unauthorized persons How to Logout from IW To Logout from the system all you have to do is to click on Logout tab refer Figure 3 You will be taken to Login screen and
32. ity incidents assign a code and assign a severity level for the same Also you can update and delete the existing security incidents of your company 2 2 1 Add a new Security Incident To add a new Security Incident proceed as below 1 Click on Events Codes tab o System brings up Events Code pane with a list of existing incidents and four buttons Add New Update Delete and Print refer Figure 2 2 Profile Company Profile Event Codes Id Company Incident Codes Select Incident Descri Severity 100 Walk Through 101 Notified Supervisor 102 Vandalism 104 Lights On 105 fisitar 106 Non Registered Vehicle Add New Update Delete Print Figure 2 2 2 Click on Add New button o System brings up IW Incident Code pop up screen with your company code displayed refer Figure 2 3 TIRS Incident Code Microsoft Internet Explorer Company Code 328 Incident Code 1 05 Incident Description Un Registered Vehicle Severity Code 3 1 Iowest severity 5 highest severity ae Requires Auto notification Cancel Figure 2 3 IW LLC 16 IW USER MANUAL 1 2 Enter an Incident Code for the new incident Enter the Incident Description for the new incident select the Severity Code for this incident from the list box o 1 lowest severity 5 highest severity 6 Check the Requires Auto Notification check box o Select this option to automatically no
33. ity code at the time of creation of new incident in the Activity Log Severity code ranges from ONE 1 to FIVE 5 The listing of severity codes is given below Severity Code No of Incident Users authorized to close the Incident 1 263 Company Manager 8 Company Owner 4 amp 5 Company Owner only IW LLC 44 IW USER MANUAL 1 2 6 IW Reports In this section you will learn to generate IW reports needed by you You can generate two kinds of reports They are 1 Incident reports Reports generated based on selected criteria like Client Site Date and Incidents 2 Billing Reports Reports generated based on selected criteria like Company Client Site and Date On selection of the Reports tab system will bring up Reports screen refer Figure 6 1 This screen helps you to decide on the criteria based on which the required report will be generated Telephone incident Reporting System TIRS Report Back Home Help Indicates mandatory field EE ey 2 Missed Checkpoint 3 Tour Not In Order 10 Wrong Download Specify Duration Start Date Calendar End Date Calendar Generate Reset Figure 6 1 IW LLC 45 6 1 IW USER MANUAL 1 2 Incident Reports Incident Reports are generated based on selected criteria like Client Site Date and Incidents To generate an Incident Report proceed as below 1 Click on Incident Report tab By default the system will s
34. lick on Disable Company button Hotty Company send notification select a Company and click an Notify Company button Select Company IO Company Mame Contact Person Phone Mo Toll Free Mo 7328 securitas Joel Dalenberg 2040720 Company Details Nati Company Figure 7 3 Confirm Disable Operation Are you sure of disabling the following Companies Company ID Company Yes Figure 7 4 7 3 3 Send Notifications To send E mail notifications to a company 1 oelect a company to which notifications to be sent 2 Click on Notify Company button refer Figure 7 5 5 A Mail Dispatcher screen will come refer Figure 7 6 4 Fill in the Subject of notification and Message details 5 Click on Send button to send the notification IW LLC 52 IW USER MANUAL 1 2 You can also activate Mail Dispatcher by clicking on Contact Person hyperlink refer Figure 7 5 Security Clientele System Settings Backup Recovery New Registration Company Details To view the details select a Company and click on Company Details button Disable Company disable select a Company and click on Disable Company button Notify Company To send notification select a Company and click an Notify Company button Select Company ID Company Mame Contact Person Phone Toll Free Ie T328 Securitas Joel yo 2840120 a Company Details Disable Company Figure 7 5 Mail Dispatcher Mi
35. n Approve Company approve a company select the company and click on Approve button Reject Company reject a company selectthe company and click on Reject button Company ID Company Name Contact Name Registered M 12375 Securitas James 08 Moy 2002 IW LLC 58 IW LLC IW USER MANUAL 1 2 GPIS Confirm Rejection Microsoft Internet Explorer _ Confirm Rejection Are you sure of rejecting the following Companies Company ID Company 12375 securitas Copyright Incident Watch IW All rights reserved Revised June 2011 59
36. nnaire can be voice converted by selecting Record and Play buttons which is similar to Play and Record utility as described in case of Company module refer Chapter 2 AS TIRS Incident Question Microsoft Internet Explorer Incident Questionnaire Questionnaire far the selected event 103 Tenant Disturbance tion 1 Figure 3 15 3 2 4 2 Record Event Questionnaire To record a event question in human voice proceed as below From the Record Question drop down list refer Figure 3 14 select the question to be recorded Click on Record button Rest of the recording and playback sequence steps are similar to the steps explained in section 2 3 IW 3 2 4 3 Copy Events Every time a new site is created you need to add event questionnaire individually and are to be recorded This is a cumbersome operation IW LLC 30 IW USER MANUAL 1 2 To relieve the Company Manager from such ordeals IW includes a facility to copy event questionnaire from any existing site of a company and later modify them as required to suite to the individual site specific requirements To copy event questionnaire from an existing site to another or a newly created site proceed as below Click on Copy Event button System brings up Copy Event pop up window refer Figure 3 16 Select the site for copying the events from Site Name drop down list box Click on Copy Event button System copies the events from the selected site to the new
37. og You will be presented with an Activity Log screen refer Figure 5 1 The background color of all the incidents which have occurred before you have logged in will be shown in light red color and the incidents received after you have logged in will be shown in dark red color The incidents reported through IW Incident Watch will be suffixed with IW Incident details will help you to view the case history of a selected incident You can close the incident if you have the required privilege IW LLC 39 IW USER MANUAL 1 2 Activity Log List of incidents reported by the security personnel from the sites under your jurisdiction Bite Narre Michelin Tyres Cupertino Instant Notification Figure 5 1 5 2 Add Detail Adding detail is the process of narrating the incident in terms of action taken report against an incident by the person who is either closing or forwarding the incident To add detail to an incident 1 Select the required incident refer Figure 5 1 2 Click on Add Detail button 9 You will be presented with Add Detail screen refer Figure 5 2 4 Add details as required in Add New Detail text field and click on Add Detail button D The detailed description will be attached to the incident and will be shown under Detail History You can also forward this incident to your superior by clicking on Forward button or close the incident by clicking on Close Incident button IW LLC 40 IW
38. on tab refer Figure 7 11 to navigate to this screen Admin Home Security Clientele System Settings Backup Recovery Hew Registration Approve Company approve company selectthe company and click Approve button Reject Company To reject a company selectthe company and click on Reject button Select Company ID Company Contact Mame Registered On estCompany estCompany cperson 1 Mar 2003 a Figure 7 11 7 6 1 Approve Company Registration Request approve a company to register with IW 1 Select the company to be approved refer Figure 7 11 2 Click on Approve button 3 When you approve a new company system brings up an Add Toll Free Number pop up refer Figure 7 12 4 Enter the appropriate toll free number 5 Click on Approve button to complete company registration approval process IW LLC 57 IW USER MANUAL 1 2 Toll Free Number Enter the new toll free number viz 123 123 1234 Toll Free Number 485 85 4468 i Cancel Figure 7 12 7 6 2 Reject Company Registration Request To reject a company s request to register with IW 1 Select the company to be rejected refer Figure 7 13 2 Click on Reject button o A Confirm Rejection pop up will come on refer Figure 7 14 4 If you are sure of rejecting the company click on Yes button or else click on No button Security Clientele System Settings Backup Recovery Registratio
39. red the correct answer to the hint question system brings up password change confirmation pop up intimating you that Your Password has been sent to your e mail account Please check and Login refer Figure 6 Click on OK button Your Password has been sent to your e mail account Please check and Login Figure 6 Register Your Company with IW Any security company which likes to do business with IW needs to register itself with the IW System provides an on line facility to register your company For registering your company with IW proceed as below 1 Click on Register Now link on the login page refer Figure 7 IW LLC IW USER MANUAL 1 2 2 System will bring up Register Your Company screen with Company Profile default selection and Employee Profile tabs refer Figure 8 Figure 7 Register Your Company Company Profile Employee Profile General Profile Company ID Address 1 Company Profile 2 3 4 5 6 Enter the information for General Profile of the company Enter the information for Contact Information Enter any Notes if required Click on Next button or click on Employee Profile tab System will bring up Employee Profile tabbed pane refer Figure 9 System automatically assigns your role as Company Owner and is not editable IW LLC 10 IW USER MANUAL 1 2 7 Enter all the details of your profile and click Submit button 8 System will come up thanking me
40. res Total Sites 1 9999 Michellin Tires Phillip Williams i Add site Delete Site Print Add Site Delete Site __ Figure 3 11 Edit Site Site Profile Notifications _ Site Contact 1 Details of emergency contact person Indicates mandatory field FredLous 1 Phone Business 713 5341300_______ LL TC CC Ff _______ Site Contact 2 Details of alternate emergency contact person Tieschen 9 C rone al Figure 3 12 IW LLC 27 IW USER MANUAL 1 2 Edit Site Site Profile Site Contacts iTIRS Notifications Site Contact 1 Details of emergency contact person Indicates ma Mame Fhone Business Phone Home fred philips us exel com Job Title Figure 3 13 IW LLC 28 IW USER MANUAL 1 2 3 2 4 IW Incident Watch You can configure the incidents that can be reported by telephone for any of the selected site with the respective questionnaire to be played by the interactive voice response system IW facilitates the recording of these voice responses in your own voice To record these interactive voice messages proceed as below 1 Click on IW tab 2 System will bring up IW screen refer Figure 3 14 3 Select the incident for which you want to record voice responses from the Agency Incident List 4 Select the required incidents
41. rmation screen will come up 3 Fill in a Disposition Code 4 Type in Closing Notes if any 5 Click on Close button 6 System will bring up an Incident is closed confirmation pop up refer Figure 5 4 indicating that the incident has been closed 7 Click on OK button to acknowledge the same Closing an incident will remove the incident from screen and can no longer be viewed by any user Microsoft Internet Explorer Incident closed successfully IW LLC 42 IW USER MANUAL 1 2 5 5 Instant Notification You can set Instant notifications against any incident so that the system sends automatic notifications to the emergency contact persons of the concerned site To send Instant notifications 1 select the required incident 2 Click on Instant Notification button refer Figure 5 6 3 You will get a confirmation message pop up indicating that a Notification to corresponding emergency contact person has been sent for the selected incident 4 Click on OK button to acknowledge the same D The background color of the notified incident will turn to pale Yellow List of incidents reported by the security personnel from the sites under your jurisdiction Site Mame Selec Reported Time Michelin Tyres Cupertina Liquid Spill 2 1 29 02 10 55 AM E ui 10 30 02 10 28 Figure 5 6 IW LLC 43 IW USER MANUAL 1 2 5 6 Severity Code Every reported incident will be assigned with a sever
42. rom Human Guards Guards will be in touch with the computer system all the time through telephone network updating the database with latest security situation at a remote site The system uses an integrated voice interactive system to collect relevant data from the human guards at site through a series of pre programmed questions and updates the latest security scenario of any given site The system provides the flexibility to modify question sets as needed and can be customized for any given site by you 3 Alerts sent to security managers of the concerned area Based on the inputs from the guards at any security site the concerned area security managers contact persons are alerted by the system by means of telephone calls text messages and e mails instantly With the option to add delete and modify the profile of security managers contact persons to whom the alert messages need to be sent 4 The system can generate site specific incident specific and time specific incidence reports with the ability to export into text CSV files 5 Unlimited security sites clients management The system does not put any restrictions on the number of sites you can manage simultaneously It is totally dependent on the number computers and telecom hardware installed at your site s 6 Management of security guards IW LLC 2 IW USER MANUAL 1 2 You can mange the security guards by allocation and reallocation of wat
43. site Copy Event Microsoft Internet Explorer Copy Event Select site for copying the event Site Name Bank of America Cancel Figure 3 16 3 2 5 Send Notifications You can send notifications to emergency contact persons of various sites guarded by the employees of your company All you need to do for this is select the site contact persons to whom you need to send notifications and choose the notification mode Once any incident is received by the system it automatically sends notifications to the contact persons chosen by yOu To set this you need to go through following steps Select the incident for which you want to set notifications from the list box refer Figure 3 17 Select employees to whom notifications are to be sent by using Add gt and Remove gt buttons IW LLC 34 IW USER MANUAL 1 2 Multiple selections can be made by using keyboard keys Shift Mouse button or Control Mouse button combinations You can individually select Notification Mode and Notification Priority for each contact person Employees with higher priority get notified only if lower priority persons do not respond Click on Save button to save the changes you have made Edit Site Site Profile Site Contacts iTIRS Notifications Notifications Select incident for which you want to send notifications Mie a NIS Employee List Employees to be Notified Add Mr Joel Dalenberg
44. ssage for registration with IW and that your login id and password will be emailed to you 9 Click on OK button to complete the process of registering your company with IW 10 You can click on Terms and Conditions link to see the rules and regulations of dealing with IW refer Figure 9 Register Your Company Company Profile Employee Profile Company Owner Upon approval of your registration request you will be considered as Owner of your company Employee ID Company Owner Address Phone Business Phone Home Mobile Pager Fax Address Label Motes Cancel Terms and conditions About TIRS El Copyright Telephone Incident ing system TIRS ALL RIGHTS RESERVED IW LLC 11 IW USER MANUAL 1 2 1 IW HOME PAGE IW home page gives a brief over view of what this site can offer you It is a quick guide for you to briefly understand the different functional modules of the IW 1 1 IW Modules IW has been designed on a modular concept for ease of maintenance and future upgrading The main modules around which the IW is modelled are 1 Company Clients Employees Activity Log Reports o 0 WO m System Administration You can navigate to any of these modules from the respective tabs on the IW navigation bar or from the individual buttons refer Figure 1 1 Your road map for using this site Company View address events and contact details of your company Clien
45. stems to establish effective security programs As a result security managers find themselves responsible for learning to manage advanced electronic systems Perfect security is nearly impossible and infinitely expensive You can only strive for near perfect security and reduction in damage to the vital installation in times of breach in security You cannot keep investing in newer and newer technologies to achieving a perfect security system as it the costs eventually outweigh the benefits Higher security means more funds to be diverted to security needs from the core business of your enterprise Further these high security technological innovations become obsolete very fast Security managers the world over agree that in spite advances in security technology the human security guard has still remained indispensable Even now no security system is complete without the interface of a human being It is especially true when taking care of security needs of large organizations spread over a wide area Also the security guards present the warmth of human interface of an enterprise to the clients But human guards bring in the problem of dependability and whole issues of Human Resource Management Then how can we achieve a near perfect security in a cost effective manner The answer to question lies in striking a balance between technology and human security guards such that the combination of both can provide a near perfect security at an affor
46. tify the concerned person as and when this incident is reported to the system 7 Click on Save button o System adds a new Incident in the system for your company 2 2 2 Update Modify an Existing Incident To update an existing Security Incident proceed as below 1 Click on Events Codes tab o System brings up Company Incident Code tabbed pan refer Figure 2 2 2 Select an event to be updated and click on Update button o System will bring up IW Incident pop up refer Figure 2 5 with incident code field being not editable TIRS Incident Code Microsoft Internet Explorer Company Code afar Incident Code 101 Incident Description Motor Vehicle Accident 12 T slowest severity 55 highest severity fe Iv Requires Auto notification Cancel Figure 2 5 3 You can modify Incident Description Severity Code and Auto Notification options 4 Click on Save button to save the changes you have made 5 System saves the changes to the selected incident and gives a confirmation message to you IW LLC 17 IW USER MANUAL 1 2 2 2 3 Delete an Existing Incident To delete an existing Security Incident proceed as below 1 Click on Events Codes tab o System brings up Company Incident Code tabbed pan refer Figure 2 2 2 Select an event to be deleted and click on Delete button o System brings up Delete confirmation pop up refer Figure 2 6 3 If you are sure of deleting the selected in
47. tings associated with the server Approving registration requests from Company owners View details of all the registered Companies and respective sites Enable disable security Companies from using the IW system Checking and updating payment status of registered sites Send notifications to Company owners and site contacts View Audit Trail information logged by the IW server Take an immediate system backup of the IW database online d View restored copies of backup versions 10 Access various types of administrative reports IW LLC 4 IW USER MANUAL 1 2 Company owner s Initial employee of a security Company who registers the Company for IW Services A default Login Id and Password will be mailed to him if the IW Administrator approves the request He uses the IW web for the following 1 2 Manage the employee database of his Company Create Modify or Disable clients with their respective sites Update site information that includes events contacts checkpoints Touch 1 details Index number Phone number to access Remote 1 device voice questionnaire for Telephone incident reporting billing parameters and other information pertaining to a security site Send notifications to site contacts Select employees from his Company and assign them as supervisors to specified sites Access to various types of meaningful reports that presents security information pertaining to his Company based on di
48. ts Navigate through the client sites guarded by your company staff Employees Details of employees who work for your company s Activity Log View and manage security incidents at different sites Reports Obtain statistical reports about security incidents reported from your client sites Depending upon your access role one or more of the functionalities listed above may not be accessible to you Change Password Terms and Conditions About TIRS Copyright Telephone Incident Reporting system TIRS ALL RIGHTS RESERVED Figure 1 1 IW LLC 12 IW USER MANUAL 1 2 Also from Home page you can e Change Password View terms and conditions of subscribing to IW e View the profile of what IW is all about 1 1 Change Password To Change your password proceed as below Login to the system using existing password Click the Change Password link refer Figure 1 2 oystem brings up Change Password screen refer Figure 1 3 Enter your Old Password Enter your New Password Enter your new password in Confirm Password field Enter the Hint Question Enter the Answer for hint question Click Submit button Pe po SL s Change Pasrgward Terms and Conditions About TIERS 5 Copyright Telephon ident Reporting system TIRS 3 ALL RIGHTS RESERVED Figure 1 2 Change Password Enter the necessary information to change your password What is your pet name honey Figure 1 3 If all
49. ugh a series of pre programmed questions will be converted into a meaningful event for further information processing The system provides different notification services like Phone Text Message and E Mail that can be utilized by online supervisors connected to the system over the Internet When an event gets reported to the system this feature enables sending of alert messages instantly to the concerned area security managers contact persons The system provides a web based user interface that allows different system actors to administer the IW system to suit their business requirements Description of Various Users An actor is someone for example person or something for example external system outside the system that interacts with the system Following diagram illustrates the different actors and their interfacing points with the IW system For a description of the software modules depicted in the figure please refer to Figure below IW LLC 3 IW USER MANUAL 1 2 i Telephone client Human actor IW Administrator Company Owner s Company Manager Human actor Human actor Human actor Figure 1 IW Actors Following is a description of different actors who will be using the IW system for various purposes IW Administrator An employee of the IW Corporation who has full access rights to manage the system He uses the IW web interface to perform the following actions 1 Modifying configuration set
50. ystem incidents from Backup amp Recovery utility provided with IW With this utility you can create a backup and view any of the previously backed up data To create a new back up click on Backup Recovery tab to navigate to Backup amp Recovery screen refer Figure 7 10 7 5 1 Create New Backup To create a new backup enter the backup name and click on Start Backup button 1 5 2 Make Viewable copy To view an old backup select the backup and click on Make Viewable button e View Backup To view a recovered back up click on View Now button Security Clientele System Settings Backup FEM Hew Registration Create New Backup To create a new backup enter the backup and click an Start Backup button viewable copy view an ald backup selectthe backup and click an Make Viewable button View Backup view a recovered back up click on View Now button Enter backup Create New Backup start Backup i Select a backup to recover 1 Make Viewable Select one Total Number of Backups 1 Last Backup test 06 2002 09 28 38 Backup Version far Viewing labe View Pow Figure 7 10 IW LLC 56 IW USER MANUAL 1 2 7 6 New Registration All the new registration requests are to be approved by you as a System Administrator All new registration requests are listed in New Registration Screen You need to click on New Registrati
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