Home

- regintech.com.tw

1. C Monday From 0000 To 0900 From 1800 To 2359 O Tuesday From To From To 2359 O Wednesday From 0000 To 0900 From 1800 To 2359 O Thursday From 0000 To 0900 From 1800 To 2359 O Friday From To From 1800 To 2359 O Saturday From 0000 To 2359 From To O Sunday From 0000 To 2359 From _ To Enable Cancel Black White list For SkyGWO outgoing calls you can choose Enable Black List to prevent any outgoing call for the specific Skype accounts or SkypeOut numbers within the black list Or you can choose Enable Outgoing White list to only allow outgoing calls for the assigned Skype accounts or SkypeOut numbers within the outgoing white list Either black list or outgoing white list can be chosen Security setting for outgoing call SkypeOut call limit O At the limited time frame total SkypeOut calls count can t exceed 4 per 1 minutes O At the limited time frame per SkypeOut call length can t exceed 20 minutes SkypeOut Limit Time Frame Enable Cancel Black White list No Black White list Peery VVith Black list enabled black list contacts won t be allowed for calling in or calling out Enable Outgoing White list Black White list Black List Incoming White List Outgoing White List Copyright 2006 2015 All rights reserved After black list is enabled any outgoing call for a Skype account or a SkypeOut number within the black list will be blocked
2. 4 Next gt 11 Next window will guide user to call ordinary phones with SkypeOut and click Finish S Skype Getting Started 6 Buy Skype Credit to call landlines and mobile phones Previous ee Finish 12 Next Skype main window will pop up and user can start to enjoy Skype File View Contacts Tools Call Help Q 40 8 OO Add Contact Search Call Phones Conference Chat Tar Test Mo new events is My Account amp Contacts A Dial QR History Skype Test Call GE Enter Skype Mame or United States phone number vith 4 032 585 Users Online 4 SkyGWO Hardware Setup This section shows how to connect PCI E SkyGWO card to PCI E or PCI bus of SkyGWO server PC and PBX 4 1 PCI E SkyGWO Hardware skyGWO PCI E bracket 1 Power LED Red LED is light when PC power is on 2 Reset button Push button to reset hardware 3 4 FXO ports LED Green LED on indicates device is ready Green LED blinking indicates an incoming call or on a call 4 4 FXO RJ11 Connect to PBX internal extension lines or landlines Note 1 PBX Private Branch Exchange 2 PSTN Public Switched Telephone Network 3 FXO Foreign eXchange Office which can be connected with landline or PBX internal extension line 4 2 Connect SkyGWO to a server PC Do4 4s Q Connect with 5 12 4 PIN PC power supply nector PIN USB conncetor of PC MEB SS TIR i 1 Securely fix PCI E card on PCI
3. No Black White list Enable Black list With Black list enabled black list contacts won t be allowed for calling in or calling out Enable Incoming White list lf you want to remove the call limit on one specific Skype account click Limit List and check the Skype account you want to remove the limit Then click Remove and the limit for this Skype account is removed Welcome to SkyGWO Platform User Phonebook Security Call Log Tool Profile Limit List OAI Show 10 data page Remove Page 1 1 Goto Page 1 Enable Cancel Black White list For SkyGWO incoming calls you can choose Enable Black List to prevent any incoming call from the Skype accounts within the black list Or you can choose Enable Incoming White list to only allow incoming calls from the assigned Skype accounts within the incoming white list Either black list or outgoing white list can be chosen Welcome to SkyGWO Platform User Phonebook Security Call Log Tool Profile Security Security setting for incoming call Incoming call protection limit Total incoming calls count per minute from the same Skype account can t exceed 2 Limit List Enable Cancel Black White list No Black White list sessess With Black list enabled black list contacts won t be allowed for calling in or calling out Enable Incoming White list After black list is enabled any incoming call from a Skype account w
4. Add a new or remove an existing Skype account or SkypeOut number in black list for outgoing call is the same as add or remove Skype accounts for incoming call black list in section 8 5 1 Security setting for incoming call After outgoing white list is enabled SkyGWO only allows outgoing calls for Skype accounts or SkypeOut numbers within the outgoing white list Any other outgoing call will be blocked After clicking Outgoing White List at the bottom of the Security page you can choose Add to add a new Skype account or SkypeOut number Or if you want to remove a Skype account or SkypeOut number from the outgoing white list you can check the Skype account or SkypeOut number and click Remove as the below figure Echo123 is for free system operation check please don t remove it without careful considerations Welcome to SkyGWO Platform User Phonebook Security Call Log Tool Profile Outgoing White List Olan Show data page Page 1 1 Goto Page 1 vi Number Skype account a Comments Fj 1 echo123 Echo Sound Test Service ssssess M2 i 8 6 Call Log Click Call Log to view detailed call record list of all users Welcome to SkyGWO Platform User Phonebook Security Call Log Tool Profile Call Logs From Mer 01 94 2075 to Mar ww 19 4 2015 Show 10 i dats page Pages 1 1 Goto Page 1 is 20180219145547 Publis 8880800024265 SkypeOut outgoing TaiwanQ TWD 00 00 0
5. Enter Skype name or password the maximum length allowed is 31 alphanumeric characters Click Apply to save the changes Step 4 Skype FWD Skype Skype forward to Skype The default setting for this function is disabled Admin can enable this function whenever it is needed and allow this function for the users who are authorized To enable Skype to Skype forward function user needs to fill in company s PBX extension number digit or this function won t be enabled And the digit of the setting speed dial number can t be the same digit of PBX extension number If both digits happen to be the same system will treat the dialing out soeed dial number as one extension number and might get a wrong call Skype to Skype forward call applies rule one as the Skype dialing rules setting of the system Speed dialing setting needs to be avoided to be a possible SkypeOut number especially SkypeOut number for a local call otherwise such SkypeOut number will be treated as a matched speed dial number and be dialed out incorrectly SkypeOut number format for landline number is area code W or W O phone number and the corresponding format for or international number is 00 country code area code phone number When user tries to make a Skype to Skype forward call and gets a busy tone system might be fully occupied User can try later Step 5 Gateway IVR There are two default IVRs supporting Chinese and English User can record own IVR by diali
6. Step 1 Select Tools from Skype main window Step 2 Select Options Step 3 Select Sound Devices Step 4 Check the column of Audio In and Audio out and make sure FXOAudio00 is chosen Step 5 Check if other sub Skype accounts have correct audio devices FXOAudio01 FXOAudio03 i File View Contacts Call Help 40 2 Create a Conference Call Fis SkypeOut fhm SkypeIn yoip 1111 voicemail Call Forwarding amp Contacts Dia Send SMS Message Add Contact Search Ringtone Skype Test Call h Share Skype with a Friend voip skype 01 Recent Ghats Bookmarked Ghats Change Language G Online 5 477 109 Users Online gt Skype Options B General Audio settings Set up sound on your computer 8 General settings Microphone Feoaudiood wt Lows High T Audio settings vokim Automatically adjust microphone settings q0 Sounds ii thdeo cetinnas 4 Speakers FxOdudiood ns Q E n Skype WiFi roune Automatically adjust speaker settings Privacy 4 Ringing FxO4udio00 Q7 Why employees still can t make Skype calls from desktop phones although SkyGWO seems to be running normally A Suggest to connect SkyGWO one port with landline Then call the landline number and call free Skype Echo 123 by dialing speed dial 999999 to clarify if the problem is related with PBX or not Q8 Why the Skype PBX port is not released after the incoming call party
7. Video BETA ey Edit my Skype Profile Y Updates a Adjust sound devices SMS Messages as Set connection arameters and proxies is Advanced Save Cancel Click Save button to save configuration 6 3 Disable Skype Sounds User needs to disable Skype generated sounds in SkyGWO server PC to avoid in progress Skype calls to hear other incoming Skype call prompt connecting call hang up and knocking sounds can be disabled as following steps Step1 Select Tools tab from Skype main window Step2 Select Options Step3 Select Sounds Step4 Cancel settings of connecting call hang up and knocking And then press Save aR A General Sounds customize sounds for calls chats alerts and notifications B General Settings Select which events play a sound Choose which sound to play a Audio Settings busy signal Skype Ringtone Modern w w call on hold resuming call i connecting ca oO Play this sound hang up knocking Video Settings Call is Forwarded Mute All Sounds call error 1 call error incoming chat Reset To Default My custom sounds Call Error Import Sounds agi Calls Connecting oN Privacy gt Notifications Chats amp SMS i Advanced Other things you can do a Get more ringtones and custom sounds 6 4 Disable Skype Video Skype video function can be disabled to avoid consuming internet bandwidth and SkyGWO
8. for secondary logon properties window and click Start then OK buttons to enable the service a E mail g My Computer J Outlook Express E Control Panel Skype 3 E Set Program Access and Defaults Windows Media Player aig Administrative Tools a 33 Windows Messenger re a Printers and Faxes ap Files and Settings Transfer 22 Search S wizard a Notepad All Programs gt Log OFf Turn OFF Computer A Start Control Panel File Edit View Favorites Tools Help Gat gt gt JO Search gt Folders Hay Ss we a V4 Control Panel A Accessibility Add Hardware Add or gt Switch to Category view Options Remoy iia Automatic Date and Time amp Windows Update Tools Updates Help and Support CN PI Display Folder Options Fonts Ca Bp 9 z Configure administrative settings for your comp A gt gt See Also Administrative Tools File Edit view Favorites Tools Help Q Back v gt 7 x j Search Folders HA Address 4 Administrative Tools z SNMOrccue aj J7 2KB File and Folder Tasks Event Viewer Rename this file Shortcut D Move this file 2 KB Copy this file l Local Security Policy 9 Publish this file to the Shortcut Web 2 KE E mail this file gt lt Delete this file Performance Shortcut 2 KB Other Places a B Control Panel v vr a Ai Marnranmbke Starts and stop services 1 56
9. to start the installation Setup SkyG WO Ready to Install Setup is now ready to begin installing SkyG 0 on your computer Click Install to continue with the installation or click Back if you want to review or change any sethings D estination location C Program Files S keia 0 Start Menu folder Skya O Additional tasks Additional icons Create a desktop icon step 10 After finishing installation of SkyGWO the window of Completing the SkyGWO Setup Wizard will pop out and user can choose to check the Launch SkyGWO boxes Click Finish to finish the setup as the figure below Setup SkyG WO Siz Completing the SkyG O Setup Wizard Setup has finished installing SkyGy O on Your computer The application may be launched by selecting the installed icons Click Finish to exit Setup Step 11 Then following window will pop out to ask administrator if Tomcat will be launched when SkyGWO is launched Tomcat is used for administrator to manage public phonebook create user and check call log via web remotely However Tomcat will open port 8080 default port and possibly make the system at risk Please be careful on the setting Administrator can launch Tomcat later via general page of Option in SkyGWO system tray icon a If user wants to use Sky WO web plattonn Tomcat needs to be launched Do you want to set Tomcat is launched wt when SkyG WO is running step 1
10. Are you sure you want to run this file a Name Files Content IES 1 MYJCCLN ContactTransfer exe Type Application From C Users Henry RTM AppData Local Microsoft Rn J Ca _ locations you don t recognize can ham your PC Only run this file if D This file is in a location outside your local network Files from you trust the location What s the risk step 8 Contacts with speed dial has been uploaded to phonebook Please go to Phonebook page to check ContactTool 9 5 FAQ Click FAQ to view frequently asked questions Welcome to SkyGWO Platform l e i a Phonebook Call Log ofiie My Skype FAQ FAQ Q1 How can call Skype contacts in public phonebook or my private phonebook A Itis the same method to call Skype contacts in public or private phonebook and the dialing method depends on which dialing rules is chosen in Dialing rule and limit of StyGWO system tray icon Companys PBX extension lines which sre connected with SkyGWO hsd better have the grouo hunting function For example SkyGWO 4 FXO ports sre connected to PBX extensions 100 102 and the extension number 100 102 sre grouped When emoloyee dials extension 100 snd extension 100 is busy the call will be forwarded to the free extension between extension 101 to 102 So employee can slwsys dis one extension number for example 100 to get a free line for Skype calls Below sre disling orocedure bssed on sbove exsmole St
11. Customer Family Friend schoolmate and Others Through an appropriate group setting user can find a specific contact through Group searching 8 4 2 View amp Modify Public Phonebook Click Phonebook to manage public contacts Welcome to SkyGWO Platform Phonebook Security Welcome admi IH eal ea Public Phonebook O Al Show 10 v dste page __ Add Contact __ Del Contact Pages 1 1 Goto Page 1 w 1 abc 2121234567 speed Dial r 0 2 echoi23 999959 O 3 WRmakeup eogoo5 If administrator wants to modify contact s information click contacts Skype account Any information can be modified except the Skype Account When the modification is completed click Save button to save the changes Welcome to SkyGW4C S Platform Phonebook Securty Calllog Tool Profile Welcome admini 7141201 Contact Information Skype Account labe Skype account or SkypeQut number Nickname Speed Dial 11 number 0 9 only SkypeOut 1 12345678 0 9 F only SkypeOut 2 87654321 0 9 only Delay Time second Delay time for each E mail Jeg sername yahoo com Group Others v Next gt gt Copyright 2006 2013 All rigitts reserved Note At contact information page administrator can click Delete Contact button to delete the contact 8 4 3 Delete Public Phonebook Contacts Click Phonebook and click the check box of
12. Setup installs Sky WO on your computer Finishing installation Current System Information CPU 2 60 GHZ Memory 1024 ME Minimum Requirement CPU 2 50 GHZ Memory 1024 ME IF your system does not meet minimun system requirements then Sky WO night not work properly Yes Mo Step 3 The window of Select Setup Language will show up administrator can select a preferred language by scrolling down the selection bar as the figure below and then click OK to continue next step Select Setup Language x g Select the language to use during the Installations Step 4 The window of Welcome to SkyGWO Setup Wizard pops out Read the on screen instructions and click Next to continue next step as the figure below W Setup SkyG WO Welcome to SkyGW O Setup Wizard This will install SkyG wv O on your computer Iti recommended that you close all other applications before continuing Click Nest to continue or Cancel to exit Setup Step 5 The window of License Agreement pops out After reading content of the agreement carefully please check the box of I accept the agreement And then click Next to continue next step Setup SkyG WO Sak License Agreement Please read the following important information before continuing Please read the following License Agreement ou must accept the terms of this agreement before continuing with the installation Sky WO
13. SkyGWO web platform and has below options m Users Add delete or modify user account E Phonebook Add delete or modify public phonebook m Security Security setting for incoming outgoing calls and White and Black list Call Log View all call logs Tool Import or export phonebook and user information back up call log and view system usage statistics m Profile Modify administrator s information Logout Administrator logout Welcome to SkyGWO Platform User Phonebook Security Calllog Tool Profile User List C All Show 10 0 dsts osge Pages 1 1 Goto Page 1 Number i User Name a User ID Skype FWD Skype User Type Contact Number Comment Fi 1 henry 123 per L Normal User 0 8 2 1 View amp Modify Administrator s Information Click Profile and administrator can view and modify administrator s User name and Password Then save it Welcome to SkyGWO Platform Phonebook Security Call Log Tool Profile Profile User Name admin UserlD Password e Confirm Password Skype FWD Skype account DEnable User Type dmin a Comments 8 2 2 Administrator Logout Click Logout button at the right top corner of the screen to logout Welcome to SkyGWO Platform User Phonebook Security Calllog Tool Profile User List Show osts osge Delete User Pages 1 1 Skype FWD Skype Te VER Ae 0 an Normsl User 0 8 3 User Account Manageme
14. message to these phone numbers SkypeOut credit will expire When the checkbox is chosen administrator can set the SkypeOut credit threshold Once SkypeOut credit is lower than the threshold main Skype account will send a SMS message to these phone numbers to remind administrator Administrator can get system status report via Skype chat After checking this box SkyGWO will send line status to administrator s Skype account based on administrator s command For example administrator sends command Line1 to SkyGWO and SkyGWO will reply line 1 detailed status System auto sends status report to administrator s Skype account After checking the box SkyGWO will automatically send all line s detailed status to administrator by a fixed time interval The default setting is 24 hours Example 1 After administrator uses voip skype 01 Skype account to senda command Line1 to main Skype account in SkyGWO skyGWO will report line 1 detailed status to administrator as below aa Ready Ready Free Skype Out Credit 41 87 TWD o Ca G rer popie 1o tns cas x Taani ks 3 Emoticons A Set Font r voip skype 01 Online History on Q 2 After administrator uses voip skype 01 Skype account to send a command Line All to main Skype account in SkyGWO SskyGWO will report all lines detailed status to administrator as below LIF 3 5k cy SAN ine Add Send File voip skype 0
15. server CPU resource Please disable Skype Video support as following steps step 1 Select Tools tab from Skype main window Step 2 Select Options Step 3 Select Video Step 4 Disable Enable Skype Video S Skype Options r General S Privacy E Select Webcam Poe o e 4 est WEDCaM A Sounds hen Im in a call A Sound Devices Start my video automatically Hotkeys Automatically receive yideo from Po one lt p Connection ay fe People in my ontact List Call Forwarding Anyone who 1 allow to call me amp Voicemail i Shov that I haye video to Video BETA Show that I have video to No one B Updates fe People in my Contact List SMS Messages i Advanced Click Save button to save configuration 7 SkyGWO Setting There are nine options Option Skype fair Usage Policy Status Dialing rule and limit Skype setting IVR makeup Check for latest update About and Exit when user clicks SkyGWO system tray icon at the right bottom corner of Windows desktop skype Fair Usage Policy ms tats Dialing rule and limit mkope setting IYE makeup Check for latest update About Exit Option Basic settings of SkyGWO Please refer this manual section 7 1 7 5 for details E Skype fair Usage Policy Setting to prevent infringing Skype fair policy for SkypeOut programs like unlimited world Choose Skype fair usage policy by right clicking SkyGWO syste
16. speaker volume from Sounds and Audio Devices in control panel SkyGWO program will adjust the volume to its default value If user attempts to change SkyGWO s microphone volume from Sounds and Audio Devices in control panel and the volume exceeds SkyGWO s default value SkyGWO will adjust the volume to its maximum value 7 4 Phone Setting Page This page provides the related configurations about phone settings such as International busy tone setting for Country selection Manual busy tone parameter setting and PBX extension port busy tone as below Option B x General Configure Audio Phone Alert International busy tone setting County selection United States w O Manual busy tone parameter setting Busy tone parameter Hz Frequency 2 0 He PES extension port busy tone oT o On Period me Off Period ie rng 1 International Busy Tone Setting User can choose own living country from country selection list to prevent possible port lock due to incorrect busy tone detection In case the selected busy tone country doesn t work user can configure the busy tone parameters themselves as below item Manual busy tone parameter setting The default international busy tone country setting is decided by the Select Setup Language selection when SkyGWO is installed For example if user selects English during installation the default country will be United States SkyGWO supports busy tone for most countrie
17. the contacts Then click Del Contact button to delete the contacts if administrator wants Welcome to SkyGWO Platform User Phonebook Security Calllog Tool Profile Public Phonebook nV RY Pt an C All Show 10 W dsts psge Del Contat Pages 1 1 Goto Page 1 v a a Skype Account a Nickname Speed Dial 0 SkypeOut1 1 SkypeOut2 2 Group wi 1 sbc 2121234587 2121234568 Others 2 echoi22 999999 Others 2 IVRmakeup 999998 8 5 Security 8 5 1 Security setting for incoming call Incoming call protection limit In order to prevent possible malicious attack SkyGWO has one mechanism to stop denial of service attack Under incoming call protection limit please set the maximum incoming calls count per minute from the same Skype account Remember to click Save button to save your setting and make it valid lf some Skype account calls any Skype account of SkyGWO very often and the total incoming calls count from this Skype account within one minute exceeds the maximum number this Skype account will be added into the Limit List After this any incoming call from this Skype account will be blocked by the system until this limit is lifted Welcome to SkyGWO Platform User Phonebook Security Call Log Tool Profile Welcome admi 7 1 201 Security Security setting for incoming call Incoming call protection limit steeeeenes Enable Cancel Black White list
18. user to export personal Skype contacts into the public private phonebook via web interface IE Internet Explorer system utilization and occupied line statistics for each port Low SkypeOut credit alert via SMS Advanced management messages like HW SW error Skype SkypeOut status amp call connection status Default speed dial number 999999 for free Skype testing account Echo123 to test whether SkyGWO is functional properly or not Default speed dial number 999998 to record company welcome IVR Auto allow Skype contact authorize inquiry All Skype accounts send out contact authorize request toward Skype contacts in public and private phonebook to increase successful dialing rate of Skype calls Prevent denial of service attack SkypeOut call limit time frame and Black White list Support popular PBXs lt Note gt Incoming Skype or Skypeln can pick up landline and make a PSTN call although the default application is to get an extension transfer If admin doesn t allow such application PBX needs to have some function limit on the SkyGWO connected extension ports 1 4 Minimum System Requirements One computer running at 2 8 GHz or quicker 1024 MB RAM with a USB port and a CD ROM drive Microsoft Windows 8 7 or Windows XP Service Pack 3 250MB Free Hard Disk Space at least Skype Version 6 18 0 106 or 6 16 0 105 256 kbps 4 ports upstream and downstream Internet connection ADSL Cable Modem Four available PBX intern
19. webpage wants to run the following add on Skype for COM APT from Skype Technologies SA What s the risk a Los SS eS Using Connect Skype button step 1 Click Connect Skype button Skype might pops out IEXPLORE EXE wants to use Skype Please allow it If clicking Connect Skype doesn t work please try click ContactTool and refer to Using ContactTool section S Skype Useful tip TE PLORE EXE wants to use Skype Allow access Deny access Step 2 Click Connect Skype button again There might pop out below window Select Allow this site to use Skype contact management or Allow this site to use Skype contact management but ask again in the future and then click OK button If users want to upload Skype contacts on the Skype gateway server with multiple Skype sessions running only allow one iexplore exe to access one Skype at one time and take following steps to upload Skype contacts into private phonebook Then allow next Skype to allow iexplore exe access Don t allow iexplore exe to access multiple Skype sessions at the same time If there is any Skype not receiving iexplore exe wants to access inform please go back to step 1 to click Connect Skype button Welcome to SkyGWO Platform Call Log Profile My Skype Skype Friends List Lonyarppors Ss Skype for Internet Explorer HETA ContactT ool A web page is attempting to use Skype contact management w
20. with an asterisk are required information 8 3 2 View amp Modify User s Information Click Users and administrator can view the list of all users Welcome to SkyGWO Platform User Phonebook Security Call Log Tool Profile Welcome admi 312 2015 User List C All Show 10 Y dste pege Pages 1 1 Gote Page ai Gots Wipes oust oor Sip ey eee ee ser tenes C Contact Numbe SE iat _ Number User Name a UseriD R Skype F FWD Skype x ser Type ani Contact Number Commen Fj 4 123 pea ee Normal User 0 Administrator can click user s name to modify password and comments When the modification is completed click Save button to save the changes Welcome to SkyGWO Platform User Phonebook Security Call Log Tool Profile Welcome admi 312 201 User Information User Name henry UserlD 122 Password EES Confirm Password eee Skype FWD Skype accout_ 7 Enable User Type iaiia User Comments Note After viewing the detailed information administrator can decide to delete the user by clicking Delete User button Or administrator can view the user s personal phone book by clicking Phone Book button 8 3 3 Delete User Click Users and then check the box of the user whom administrator wants to delete Click Delete User button to delete the user Welcome to SkyGWO Platform User Phonebook Security Call Log Tool Profile U
21. 09 Users Online Skype Options r P i AL General y b Privacy P Notifications A Sounds A Sound Devices Hotkeys lt 2 Connection mb Call Forwarding amp Voicemail video BETA ay Updates B SMS Messages i Advanced S Skype Manage API Access Control Related Tasks ROVS Manage other programs access to Skype Manage API Access Control ab Name SkyGWwO exe LAY Not allowed to use Skype S Skype Manage API Access Contol Manage API Access Control Another program is trying to access Skype This program is not known to Skype and may be a potential security risk W Name SkyGW C exe Allow this program to use Skype Do not allow this program to use Skype What does this mean S Skype Manase API Access Control Manage API Access Control qe Name SkyGWO exe Allowed to use Skype A j Q6 Why there is no audio out after finishing SkyGWO hardware and software setup A After SkyGWO hardware is connected to a server PC successfully skyGWO is recognized as four USB audio devices FXOAudio00 gt FXOAudio01 gt FXOAudio02 and FXOAudio03 in the server PC When skyGWO software is launched each USB audio device should correspond with each Skype account s sound device For example FXOAudio00 corresponds to Skype account voip 1111 Administrator can follow these steps to check
22. 1 says Skype Account Skype SkyGW4C 5 Connection Skype Out Credit Skype Account Skype SkyGW4C 35 Connection Skype Out Credit Skype Account Skype SkyGW4C 5 Connection Skype Out Credit i Emoticons Set Font 0 7 o Online a atoms ad Chat ye k fe 11 46 07 AM a Y More Options _ On more people to this chet voip skype 01 a 8 SkyGWO Administrator Web Management 8 1 Administrator Login Administrator can click Welcome to SkyGWO platform in General page from choosing Option of SkyGWO system tray at right bottom corner of Windows desktop Or open an internet browser and type hitp localhost 8080 or skyGWO Server PC s IP like http 192 168 33 197 8080 in the address bar of the browser Only support IE and Chrome Port 8080 can be adjustable This will open a Welcome to SkyGWO platform page Then user can login by typing user name and password The default value for both User Name and Password are admin If administrator doesn t want to type User name and Password every time to enter the welcome page please check the Remember me box Welcome to SkyGWO Platform User Login User Name Password Cl Remember me Note We strongly recommend administrator to modify User name and Password from Profile tab and click Save button Please refer to 8 2 1 for details 8 2 Administrator Web Page After login administrator can access
23. 2 After finishing SkyGWO setup successfully Skype Accounts and Forward setting window will pop out Administrator could set 1 to 4 Skype accounts according to needs First Skype account is usually company s unique Skype account for call in and there is an option to decide if Take the incoming call or not The remaining accounts can choose to accept the forwarding call from the first Skype account or not The default setting is enable Seyi WO Skype Account and Forward Enabled ports ektiri Use Guy IVR setting DID code Skype name Password Confirm password Take the incoming call Accept call forwarding Accept call forwarding Accept call forwarding Accept call forwarding Accept call forwarding Accept call forwarding Accept call forwarding Accept call forwarding Accept call forwarding Accept call forwarding Accept call forwarding Enter Skype name and password and select Apply Step 13 There will come out below window SkyGWO will send out Skype contact authorize request for all the setting Skype accounts toward the Skype accounts in public or private phonebook It is highly suggested to modify This is XXX company in the below invite request message as your company name to increase the possibility of getting request approval Gubo allow Skype contact s authorize request 4uto send Skype contacts authorize request for phonebook contacts Invite request message Hi This is sss company Wwe wo
24. 8 E Retrieve Get a call log in the assigned period Date dialing starting time per call m User ID It will show public for calls without user ID and user name for calls with user I D dialing rule 2 amp 3 Contact call out Skype account or SkypeOut number m Direction Skype incoming call or Skype SkypeOut outgoing call m Dest Rate call out destination country and SkypeOut rate E Duration per call period 8 7 Tool User must log in as an administrator to export or import data and back up call logs Click Tool Welcome to SkyGWO Platform Phonebook Security Call Log Tool a Profile Welcome admin 7 1 2013 Import Export Data amp Statistics Export Data to an Excel File O All Users Information O Public Phonebook Cl Private Phonebook Import Data from an Excel File row Backup Call log From su_ o1 s 203 4 tofo 01 2013 Statistics From Jun lsat w 2013 4 to ou s t 2018 Utilization diagram Percentage No wo fk ON So OG B as 2013 06 30 00 00 2013 07 01 00 00 Eisen treme teen tue Sooners Cocco a e D N ci N c Te Q Q Q Q fe fz ie ie be w p N N N N Utilization diagram Occupied counts per port Counts 0 100 200 300 400 500 600 700 800 S00 1000 1100 1200 1300 1400 1 126 Export Data to an Excel File Only supports excel file format now Administrator ca
25. Basic End User License Agreement This Product ts protected by copyright and other intellectual property laws and treaties and it being made available solely for use by pou in accordance with the following License Agreement terms and conditions Any use reproduction or redistribution of the included Software that is notin accordance with the License Agreement i expressly prohibited and may result in cil and criminal penalties THE VENDOR AND ITS SUPPLIERS ARE WILLING TO LICENSE THIS PRODUCT TO YOU ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF do not accept the agreement Note User can click Back to go back to the previous step anytime during the installation Step 6 In the next window of Select Destination Location designate a folder for the installation If this is not a preferred folder for administrator click Browse and choose a folder from the list After deciding which folder for the installation user can click Next to continue w Setup SkyG WO Select Destination Location Where should SkyG O be installed LJ Setup will install SkyGW O into the following folder To continue click Mest IF you would like to select a different folder click Browse C Program FilestS kpo O At least 225 5 ME of free disk space iz required Step 7 In the next window of Select Start Menu Folder choose a preferred folder for SkyGWO program s shortcuts in Start Menu folder If this
26. E or PCI bus of desktop PC via bracket screw 2 As above figure connect J1 with red yellow labels with 5 12V 4 Pin power connector of PC power supply Please be careful on the connection although the connector is fool proofing Wrong connection will make PCI E card being damaged One site with red round label on J1 needs to be connected to 5V red wire and the other J1 site with yellow round label needs to be connected to 12V yellow wire Once PC power is on red LED of PCI E card will be solid on 12V power is not used in pratice 3 As above figure connect JP1 to 4 pin USB header of the server PC with the supplied USB cable Red wire of the USB cable needs to be connected to VCC 5V and black wire of the USB cable needs to be connected to GND Please pay attention to the VCC GND indication near JP1 of PCI E card If the USB cable is not correctly connected PCI E card won t be found by PC system and card might be damaged Below figure is PC motherboard USB connector There are usually 10 pins for USB connector Pin 9 and pin10 are not used and should be left open 4 After PCI E SkyGWO is connected to the computer the Found New Hardware window will show up in the right down corner of Windows desktop as below figure i Found New Hardware X FXOAudio 00 ce N amp CI 5 33 pm i Found New Hardware x USB Audio Device Cy 5 33 i Found New Hardware x Your new hardware is installed and ready to us
27. KB My Computer Ai P A Services Fie Action view Help gt Bie PB el Services Local x4 Services Local Secondary Logon Name Description Status Sti Ka Remote Procedure Provides Started Au start the service Sa Remote Procedure Manages Me Sa Remote Registry Enables r Dis Description Ka Removable Storage Me Enables starting processes under 24 Routing and Remo Offers ro alternate credentials If this service is stopped this type of logon access will be _ miseuMsetalMee ud Enables lt unavailable If this service is disabled y Security Accounts Storess Started Au any services that explicitly depend on it a Security Center Monitors Started Au will Fail to start 4 Server Supports Started AU 84 Shell Hardware De Provides Dis Sa Smart Card Manages Ra SSDP Discovery 5e Enables Dis Sy System Event Noti Tracks s Started Au Ra Task Scheduler Enables Dis Rip TCPIIP NetBIOS H Enables Started so b Secondary Logon Properties Local Computer General Log On Recovery Dependencies Service name seclogon Display name S econdary Logon Description Enables starting processes under alternate a credentials If this service is stopped this type of Path to executable D WINDOWS System32 svchost exe k netsvcs Startup type Automatic ki Service status Started Stop Pause Resum
28. OD Direct Outward Dial With the DOD feature remote or mobile employees can be reached easily as they stay in office Support Skype to Skype call forward Need to enable Support Skype program fair usage policy One PCI E card supports four independent Skype calls concurrently Support 4 FXO ports for Skype application One PC can run up to 3 PCI E cards 12 ports Skype speed up button to accelerate Skype login and Skype call connection System default doesn t allow Skype file transfer and set not to be Skype s super node Skype calling out control with without account and password verify One unique corporate Skype account Skypeln number Support Speed Dial up to 20 digits or SkypeOut calls Receive a Skype call in the way as you do with your office extension phones Cheese Button Need to find your colleague All you need to remember now is his her extension number Dial colleague s speed dial no matter he she is in office or not If the Skype voice quality is bad or there is no answer then press keys Cheese Button before hanging up to dial his her preset alternative connections Home remote office SkypeOut etc without dialing or memorizing lengthy phone numbers Support international busy tone simple web management Ease of use and user friendly interface Support CDR Call Detail Record for view and back up Support public and private phonebook Support phonebook and user information back up Allow admin every
29. Public Phonebook Contacts ccseesseccceeeceeeeeeseeeeeeeeeeeaas 68 UI aaa area cerita a is anemia E aay cmtenea ee 68 8 5 1 Security setting for incoming Call 0 0 eeeeeeeeeeeeeeeeaeeeeeeeeeeeeeeaes 68 S 2 SECULILY SELLING FOr OULSOIN OCA a cesiesstasiacecncesiah Er 71 AU asec cscs ptt ares eects es erat a atc ahr once is etal sau iorea ached 73 Bee OO Pisses cece E E E fies E 74 9 SkyGwWO Web Management for non Administrator cccccccessseeeeeeeeeeeeeeeeeeeees 17 EMSC Sn Pa eera a Aare ht htn se cg lana me a 77 9 1 1 View amp Modify User s Information cccccccsssssssssssssseseeeeeeeeeees 78 OMe SCT LO COUN seg strte cate a ated tia ae rina eaie nee 79 9 2 Private Phonebook Managementieiirereaii a a E 80 O21 Private Conta iS sccreersiaahe i ahoetasiak dents pcnuersst baatb nip iresiahahetianctuessat 80 9 2 2 View amp Modify Private Contact ceeecscccccecceeeessseeeeeeeeeeeeaeeeeees 81 02 Delete Priv ate Conacherin aa a a needa 82 92A View Publie Contact Srann a a aieowiairetease 83 Vew User S CEOS enaa a a E 83 DO AINSI y Poer e 84 DAA How 10 getSkype conlatis ersin esrn E ine cantenenhtones 85 TIFAO a A eee 90 TOs HOW tomak Skype C iSc 93 TON Makea Skype Call eranc A de gadeu nan utiedlalendlow 93 ORAO eE EE EES AATA T A AA EIET AA EEA ETT 94 MEFA QOS gerserianii e E wenn esau eens 96 aR aO e a E a tara ier atoreeet aes 108 1 Introduction Nowadays Skype has been a popular IM for voice chat
30. Setting Launch Tomcat when Skytw o is running Default 1 Language Three languages are supported English Simplified Chinese and Traditional Chinese If the operation system language of user s SkyGWO server PC is not within the three language supporting list Language will be set to English automatically The default language is decided by the Select Setup Language setting during SkyGWO setup program is installing However the user interface language can be adjusted by changing the language selection SkyGWO 2 3 T web language and the default IVR is decided by the Select Setup Language setting when SkyGWO setup program is installing Auto Start Up If this setting is enabled SkyGWO program will be automatically loaded and executed when the computer operating system is started The default setting is enable Call delay Call delay means how long the Skype call will be dialing out if user doesn t add key after pressing the Skype speed dial number or SkypeOut number User can input number like 5 then the Skype number will be dialed out after 5 seconds if user doesn t add key after the Skype number The delay time between dialing each digit of the speed dial or SkypeOut number can t exceed the assigned call delay time or an incomplete number will be dialed out The default setting is 5 seconds Note For country code Taiwan China USA and Canada Smart dialing is supported now After enough SkypeOut dia
31. SkyGWO User Manual V1 0 5 Table of Contents bs MGPOOU COM saheniet ah eds iat cies ntendcote tars suistceateae a aca dacieel endure ade 4 Wal Packi re OMe Ms axtiee che hcusdcuhneh hie ica tliab ane cust he cea dea oeeeae he 5 1 2 PrOGUCE SPCCINIC ALON veeadesaseocdu sented deaasensane series e Ea 5 Eo Main ACCS ceon A E A E eaeenenmaeate enone 5 1 4 Minimum System ReguirementS srciscrencierni nn a a 7 2 SkyGWO Application and Installation Procedure Diagram 8 ZA ORY G WO App NC AON eeksuereseiahud cates eitackacnsste E ea ediabe dances 8 DDD CLOVES MOC od sayae sot aaathe ca adencautoen E E A 9 2 3 SkyGWO Installation Procedure Diagram ccccceseeeseecceceeceeeeeeeseceeeeeeeaas 9 Sc MSTA IIGS Ky Pe SOLU Abe vincunar as hon head hominis aa deena ad casa aa eat 11 4 SKYGWO Hardware S CUD iscimcasncsssstue sated nade tue rast ncineaitnenetie e 18 Ade P CIEE SKVGW ard Ww aie xt tiie ta sere ate ntoienta attain asee ete etonincatiinnn 18 4 2 Connect skyG W Oto aserver PC ssceisncetsnnseiuie ts ndueaen de satsbumantaan aves oneness 19 4 COMNECl SK Ga W TO PBX gasieetess45 heii aster set dap AAR 23 51 Stall SKY Gi WO SONWANE 24 SL SkyGw Software Install ann eid rahi iaaa 24 6 CONTIGUTE Skype OPliONn siina A alent 34 6 Allow Anyone Call In Cat sscmeainy tern tiaeiaad a N 34 6 2 Set Skype Always Onunte scccssessssccavassserecestrecdiendsandarserecdiendveaeessereediendveadweciacs 35 60 Disaple SK
32. The Device Manager lists all the hardware devices installed on your computer Use the Device Manager to change the properties of any device Device Manager Driver Signing lets you make sure that installed drivers are compatible with Windows Windows Update lets you set up how Windows connects to Windows Update for drivers Driver Signing Windows Update Hardware Profiles Hardware profiles provide a way for you to set up and store different hardware configurations Hardware Profiles Cancel Apply 2 Device Manager File Action View Help f 4 2 a EA Floppy disk drives Bis Human Interface Devices E IDE ATA ATAPI controllers Keyboards Mice and other pointing devices Monitors E Network adapters H Ports COM amp LPT Processors 5 9 Sound video and game controllers Audio Codecs a Legacy Audio Drivers n D Legacy Video Capture Devices AD Media Control Devices wee D SoundMAX Integrated Digital HD Audio USB Audio Device 41 USB Audio Device i USB Audio Device USB Audio Device A Video Codecs m System devices F Universal Serial Bus controllers lL 4 3 Connect SkyGWO to PBX 1 Connect PCI E SkyGWO FXO port 1 to PBX s extension line 1 FXO port 2 to PBX s extension line 2 FXO port 3 to PBX s extension line 3 and FXO port 4 to PBX s extension line 4 2 Set these PBX extension lines which are connected with SkyGWO as o
33. YPE S JUNU Seo a E al apa tid al ahaa diuetauatneis 36 64 Disable Skype VideO a eee eee 36 TP SIV CI SOUND 2355 toniatuteteiintsinsnigeteieiaatyinoiageteees sat ine aaeteiesaatudesiaaeieied ee eaeuaeeeiediak 38 Tez GS CTNC TAL SC LLIN Pal Crece ata a esas dc ccrial sa gus using ties aa anal es Sushil wae ceased ee 46 del SKY PS Account SUING ororen a e A EEN EE 49 LAC onn re Setong PAGE aaaea eb sansholad iene sunlaesautany 52 TAudo Se NA Paea Na canta Acetate cuentas 53 FA Phone Setting Page spirer a 54 FIAI SeN PAS a a eto niecenatnnen 56 8 SkyGWO Administrator Web Management ccccccccsssssseeeeeceeeeeaeeesseeeeeeeeaaas 60 SkA dms ator EOS ece A bere sth cadeen ae ere siakdebiaseteeelias 60 S2 Adminstrator WED PAG a aracmce icine cuentas save cadseatndsdvnddel i aitatbiatieemiaeniaiiadaens 6l 8 2 1 View amp Modify Administrator s Information 00000eeeeee 6l 6 2 2 AdMINSaAtOr LO SOUL aeei E E 62 8 User Account Minace meNb eeren a a ienes 62 Sa LAUSE a aa a N 63 8 3 2 View amp Modify User s Information cccceccccccceceeeeseaeeeeeeeeeeeeeees 64 re fio tee Deke OL ic gee omer ener eee an ete ee nce RTT ee re em ne ere ree eee are 64 8 4 Public Phonebook Management saccceni oienaniienieiunnndansienem 65 8 4 1 Add Public Phonebook Contacts cccccccsssessseeeeeeeeeeeeeeseeeeeeeeeaas 65 8 4 2 View amp Modify Public Phonebook eeeeccsccecceeeeeseeeeeeeeeeeeeaas 67 8 4 3 Delete
34. account to login SkyGWO via IE Open user s IE browser and type in http IP 8080 like nttp 192 168 33 197 8080 in the address bar of the browser This will open the SkyGWO Welcome page Please type user name and password to log in If user doesn t want to type user name and password every time to login please check the Remember me box Welcome to SkyGWO Platform User Login User Name judy Password eese Remember me Copynght 2006 2011 Al rights reserved 9 1 User Setting Page After login user can access SkyGWO platform and has below options E Phonebook Add delete or modify private phonebook View public phonebook Call Log View personal call log Profile Modify user s information My Skype Get user s Skype contact list for private phonebook FAQ Frequently asked questions Logout User logout Welcome to oi ch Platform Private Phonebook Private Phonebook Public Phonebook C All Show 10 v dsts page L Aes coned eicones Del Contact Contact Pages 1 0 Goto Page a 9 1 1 View amp Modify User s Information Click Profile and user can view and manage user s information Welcome to SkyGWO Platform Phonebook Calllog Profile hy Skype Welcome judy Profile Lser Name judy Userlb 101 Password Cantirm Password User Type Normal User Save User can modify password and comments data from Profile page Click Save button to sa
35. al extension lines with hunt group function or four landlines supporting hunt group 2 SkyGWO Application and Installation Procedure Diagram This section will guide user how to use SkyGWO and illustrate installation procedures 2 1 SkyGWO Application SkyGWO can integrate with enterprise PBX system as application A Or SkyGWO can be a device for SOHO as application B Application A Connect SkyGWO with PBX User can connect 4 FXO ports of SkyGWO to PBX extension lines Application B Connect SkyGWO with landlines Connect 4 FXO ports of SkyGWO with 4 carrier lines Skype I Skype 2 a Skype 3 PCI E Bracket lt _ Baa Carrier Line 2 2 Before Proceed Before starting to install SkyGWO please pay attention to following items 1 Make sure to install SkyGWO under Windows 8 7 or Windows XP with service Pack 3 2 Make sure SkyGWO server PC has a dedicated broadband at least 256 kbps upstream and downstream to ensure Skype voice quality 3 Make sure the login OS user has administrator privileges for installing skyGWO software Note 1 For later content in this manual we name the PC installed with skyGWO as SkyGWO server PC 2 We suggest there are less application programs installed on the SkyGWO server PC except applications like Anti virus and Skype to ensure SkyGWO working well 2 3 SkyGWO Installation Procedure Diagram Below is SkyGWO installation flow diagram SkyGWO Installatio
36. ally receive video from Show that I have video to O anyone O people in my Contact List gt Notifications only people in my Contact List no one no one a3 Calls Oo Allow chats from Oo Keep chat history for Q ch ah v Chats amp SMS peinner forever Clear Chak History i Advanced a Allow my status to be shown on the web Learn more Accept Skype Browser Cookies Learn more Clear Skype Cookies Reset to Defaults Save Cancel Click Save button to save configuration 6 2 Set Skype Always Online By default Skype status will show as Away when you are inactive for 5 minutes and shows as Not Available when you are inactive for 20 minutes Please set both value to 0 minutes to show the Skype status as always online by following steps step 1 Select Tools tab from Skype main window Step 2 Select Options Step 3 Select General step 4 Fill O for Show me as Away when am inactive for _ minutes Step 5 Fill O for Show me as Not Available when am inactive for _ minutes gt Skype Options l x General Generate When I double click on Contact or use the address field PE Start a call S Privacy gt Notifications Start achat A Sounds w J Show emoticons J Show animated emoticons ab Sound Devices H Hotkeys A Connection lt Call Forwarding amp Voicemail Related Tasks
37. andline or mobile for a good quality Skype international call to deal with important business communication any time It is similar as Skype To Go service but with more flexibility This will add employee s mobile communication and reduce MIS s Skype s management burden After DID function is integrated with Skypeln service 800 service can be well replaced by DID function DOD function can make remote office employees or mobile employees easily be reached just as they stay in office SkyGWO supports two kinds of phone books public phone book and private phone book MIS maintains the public phone book and employees can take care of own private phone book through web without MIS s help Furthermore SkyGWO provides a very simple way to contact colleagues via its Cheese button function Usually you call colleague s office extension number first and then call his her mobile number if he she is not reachable With Cheese button function you call colleague s speed dial and then press key until you find the colleague You don t need to memorize lengthy phone numbers Just preset your contacts with their reachable phone numbers and enjoys the convenience of Cheese button function In addition SkyGWO has flexible Skype call management and call log Statistics MIS can manage SkyGWO remotely SkyGWO will send out Skype or SMS alert to MIS if any failure happens Thanks for choosing this innovative and user friendly SkyGWO product 1 1 Pac
38. application and there has been a big Skype community worldwide However Skype scares enterprises for its strict security In order to prevent employee sending out confidential information easily many companies prohibit Skype usage in office With the increasing Skype user base and benefits of phone bill reduction many companies are eager to have the Skype voice application but are still worry about security issues SkyGWO a four port FXO Skype gateway can help enterprise solve the dilemma It supports up to 12 ports in one PC now By connecting SkyGWO with company s existing PBX extension ports employees can make receive Skype calls through their desktop phones Employees don t need to install Skype in personal PC to increase MIS s burdens and security concerns With SkyGWO installation different location offices can have a free communication via this platform International calls for foreign remote office can be achieved at low cost via such an intra office communication platform Through Skype Button function 800 service call can be replaced by the free Skype web call or Skypeln Enterprise can benefit cheaper communication fee and even better communication platform for B2B or B2C through SkyGWO Although smart phone is very popular for Skype call now but 3G Skype call quality is not so good sometimes Even 4G Skype calls might have problem when you are on a high speed move With SkyGWO installation employee can call back office via l
39. book Public Phonebook C All Show 10 dats page Pages 1 1 Goto Page 1 v Speed Dial 0 FELTET ETIE TEAS DERS iE 1 blue Blue Friend borr 9 2 4 View Public Contacts Click Phonebook and then click Public Contact to view public contacts list Only administrator can modify public contacts information Welcome to SkyGWO Platform Phonebook Call Log Profile My Skype FAQ Welcome jud 312 201 Public Phonebook Public I Priv Ph Private Phonebook P k All Show 10 dsts psge Pages 1 1 Goto Page fae lt s T 47 r SKYPE ACCOUNT a abc Others 1 C 2 echoi23 Others 2 IVRmakeup 9 3 View User s Call Log Click Call Log to view personal call log Welcome to SkyGWO Platform Phonebook Gaifteg Profile MyStype FAQ Welcome _jud 319 201 Call Logs From ar m 01 m 2078 S to Mar 10 2078 Show 10 dsts psge Pages 1 1 Goto Page 14 1 2015 02 19 15 06 17 judy 3360800024265 SkypeOut outgoing Tsiwan 0 TWD 00 00 05 E Retrieve Get a call log in the assigned period E Date dialing starting time per call User ID user name of the callee Contact call out Skype account or SkypeOut number Direction Skype incoming call or Skype SkypeOut outgoing call Dest Rate call out destination country and SkypeOut rate Duration per call period 9 4 My Skype This tool only supports Microsoft IE now Click My Skype page Through the tools
40. chnician for help Modifications The FCC requires the user to note that any changes or modifications made to this device that are not expressly approved may void the users authority to operate the equipment Declaration of conformity for products marked with the FCC logo in the United states only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause unwanted operation
41. e J CI 5 33PM 5 If SkyGWO connects with the server PC successfully user will find four USB audio devices FXOAudio00 FXOAudio03 in Windows Device Manager Go to Start menu from the left bottom corner of Windows desktop gt Control Panel gt System System Properties Hardware Device Manager and then click Sound video and game controllers to check USB audio devices i x E Control Pane Le a ET NTE AETIA MALE WW O LPT Tp O A ee F eR OMe Car ee gah 7 b E Control Panel gt x tress gt Control Panel Control Panel og y Accessibility Add Hardware Add or Administrative Automatic Date and Time G Switch to Category View Options Remov Tools Updates BR w 8 2 B DVD Display Folder Options Fonts Game Intel R GMA Internet amp Windows Update Controllers Driver Options Help and Support D wa B gt g Keyboard Mouse Network Network Setup Phone and Portable Media Connections Wizard Modem Devices amp a 3 Power Options Printersand Regional and Scannersand Scheduled Security Faxes Language Cameras Tasks Center oO 7 BBS SoundMAx Sounds and Speech Taskbar and User Accounts Audio Devices Start Menu lt Windows Wireless Firewall Network Set System Properties Ej xj Advanced Automatic Updates Remote General Computer Name Hardware Device Manager
42. e You can specify the start parameters that apply when you start the service from here Start parameters OK Cancel Apply Q5 Why I still can t use SkyGWO after the hardware and software are A successfully installed SkyGWO AP is launched and everything seems OK but administrator can t use SkyGWO for Skype calls For this case administrator can configure Skype access control in Privacy Option as following steps step 1 Select Tools from Skype main window Step 2 Select Options step 3 Select Privacy Step 4 Select Manage other program s access to Skype Step 5 A Manage API Access Control window will pop out Step 6 Select SkyGWO EXE SkyAgent EXE for sub Skype accounts tab then select Change or Remove to allow SkyGWO or SkyAgent to access Skype After setting is changed SkyGWO or SkyAgent will work when SkyGWO software is restarted Administer can select Allow this program to use Skype in order to prevent the warning information popping out every time Skype voip 1111 File view Contacts Call Help gt 2 Create a Conference Call Fis SkypeOut Add Contact Search h Skypein v voip 1111 voicemail Call Forwarding wz Contacts Dia Send SMS Message Ringtone bluesky e Skype Test Call fn Share Skype with a Friend voip skype 01 Recent Ghats Bookmarked Ghats Change Language Options i pr miren s es f T mi et G Online 5 477 1
43. e are two default IVRs supporting Chinese and English User can record own IVR by dialing speed dial number 99998 then start to make IVR recording After recording function is activated system will pop out GUI for stop recording play back and storage location option E Check for latest update Choose Check for latest update by right clicking SkyGWO system tray at the right bottom corner of Windows desktop as below Option Skype Fair Usage Policy Status Dialing rule and limit Skype setting IVR makeup Check for latest update About Exit SkyGWO supports on line update now When there is a new software release admin can get a pop out notice Admin can decide to go with the update or update later Admin can check for latest update anytime especially when the system runs into troubles There is no need to uninstall the old SkyGWO version in order to update the new version E About The version of SkyGWO software Option slope Fair Usage Policy ptahs Dialing mle and liit pkype setting IYE makeup Check for latest update E Exit Close SkyGWO software Tomcat and Skype accounts Ophon mkope Fair Usage Policy rtatg Dialing mle and liat pkype setting IYE makeup Check for latest update About 7 1 General Setting Page Option The Option includes the settings most commonly used When user clicks the OK button at the bottom of Option dialogue after making a new setting the new setting will be activa
44. e of the definitions specified in Article 1 below No Emergency Calls by entering into this Agreement You acknowledge and agree that the Skype Software does not and does not intend to support or carry emergency calls Please also see article 7 below Entering into this Agreement This End User License Agreement constitutes a valid and binding agreement between Skype Software S a r and You as a user for the use of the Skype Software You must enter into this Agreement by clicking on the ACCEPT button in order to install and use the Skype Software You hereby agree and seclrnanidadan khak khi Aaenarmank amun all Wee uen AF Clara Carus ubakheae ik ha Read this license agreement in English v Close lf user chooses Options button in the previous step an Options window will pop up and user can choose preferred installation folder by Browse User can choose to check boxes for Create a desktop icon Launch Skype after installation or Start Skype when the computer starts Then click Install If user doesn t click Options for configuration the default setting will enable these three settings T Skype Install ay Options Select where Skype should be installed D Program Files Skype Phone Browse At least 24 6 MB of free disk space is required Create a desktop icon Launch Skype after installation Start Skype when the computer starts jl Note User can always click Back button to go back to the prev
45. eb page at 192 166 120 957 wants to use Skype contact management to create and manage contacts and contact groups E Allow this site to use Skype contact management f Allow this site to use Skype contact management but ask again in the Future Do mot allow this site to use Skype contact management Cancel Step 3 Local Skype contacts are uploaded to Skype Friends list page User can click Assign to edit speed dial for each contact Speed dial number can be up to 20 digits Step 4 After finishing adding contacts speed dial number please click Transfer to Phone Book button to transfer contacts to phonebook Welcome to SkyGWO Platform Phonebook CallLog Profle My Skype FAQ Welcome _ henry123 8 22 201 Skype Friends List Note This utility only supports Microsoft Internet Explorer IE and Skype version 2 5 and later version now Should user encounters troubles to use the Connect Skype tool at the bottom of the page please try to click ContactTool Full Name TALL Status Skype Account echoi23 echo123 001 ee eed Assign AD eee Assign a Total 3 Transfer to Phonebook Only transfer the contacts with Speed Dial Step 5 Next window shows how many Skype contacts will be saved in phonebook Click OK to save After finishing transfer contacts the screen will show the transferred contacts and user can do more modification Microsoft Internet Explorer A Added or modified 1 phone book rec
46. ep 1 Check with MIS sdout systems disling rule setting Step 2 Make sure public or orivste ohonebook for contacts is set Step 2 Press 100 key from office desktop phone to hunt s free Skype line and then hesr an IVR Step Follow the IVR instruction to press verified code for a Skype callilt depends on which dialing rule is chosen Account D Pessword snd get snother IVR if verified code is correct Then oress contacts speed dis number or SkypeOut number for a Skype call It is slso allowed to oress Account D Password contacts speed disl number or SkypeOut number at one time key cen be sdded after speed dial number or Skyoe Dut number to sccelerste calling out Q1 How can I call Skype contacts in public phonebook or my private phonebook A It is the same method to call Skype contacts in public or private phonebook and the dialing method depends on which dialing rules is chosen in Dialing rule and limit of SkyGWO system tray icon Company s PBX extension lines which are connected with SkyGWO had better have the group hunting function For example SkyGWO 4 FXO ports are connected to PBX extensions 100 103 and the extension number 100 103 are grouped When employee dials extension 100 and extension 100 is busy the call will be forwarded to the free extension between extension 101 to 103 So employee can always dial one extension number for example 100 to get a free line for Skype calls Below are dia
47. eral Configure Audio Phone Alert English Language Auto stark up Call delay SEC Hide skype window during 4 call SkypeQuk Country Code _ Area code and mobile prefix for dialing 1 Carrier code For dialing Welcome bo SkywoWe Platform 080 Skype Account Setting a Launch Tomcat when Skyaw o is running Speed up Skype login button Launch Tomcat Stop Tomcat 10 2 Cheese Button skyGWO provides Cheese Button function User can edit phonebook to add Skype contacts SkypeOut numbers for each contact then start to enjoy the convenience of Cheese Button function Through Cheese Button function user can quickly switch to a SkypeOut call by pressing key through phone keypad if the Skype call has a bad communication quality or the contact is unavailable User can t hang up the current Skype call if user wants to use Cheese Button function After pressing keys 1 or 2 user can talk to the contact through SkypeOut The beauty of this function is that user can continue the conversation without the efforts of looking for phone book and then making a new call User can use the same way to swap back to free Skype call by pressing 0 Welcome to SkyGWO Platform Phonebook Call Log Profile My Skype FAQ Private Phonebook Private Phonebook Public Phonebook Del Contact Pages 1 1 Goto Page 1 v 2122345673 2122345679 Friend How does Cheese Button work m P
48. extension 100 and extension 100 is busy the call will be forwarded to the free extension between extension 101 to 103 So employee can always dial one extension number for example 100 to get a free line for a Skype call Below are dialing procedure based on above example Step 1 Press 100 key from office desktop phone to hunt a free Skype line and then hear an IVR Step 2 Follow the IVR instruction to press verified code for Skype calls It depends on which dialing rule is chosen Account ID Password and get another IVR if verified code is correct Then press contact s speed dial number or SkypeOut number for a Skype call It is also allowed to press Account ID gt Password x contact s speed dial number or SkypeOut number at one time key can be added after speed dial number or SkypeOut number to accelerate calling out Q3 What is the function of the Tomcat DOS program which is launched after running SkyGWO software A The Tomcat DOS program is used for Web server management Q4 Why doesn t SkyGWO launch second Skype account after running SkyGWO program A 1 Please make sure your SkyGWO server PC is installed legal Microsoft Windows software 2 Please start secondary logon service in SkyGWO server PC as following steps Step 1 Select Control Panel from Windows start menu Step 2 Select Administrative Tools Step 3 Select Services Step 4 Double click Secondary Logon
49. figures j Remote Desktop gt Connection Computer Example computer fabrikam com Username None specified The computer name field is blank Enter a full remote computer name Remote Desktop Connection Choose the devices and resources that you want to use in your remote session V Printers Clipboard 12 Regulation Regulatory Compliance Notices Class B Equipment This equipment has been tested to comply with the limits for a Class B device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by implementing one or more of the following measures m Reorient or relocate the receiving antenna m Increase the separation between the equipment and receiver E Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio or television te
50. file My Skype FAQ Private Phonebook Private Phonebook Public Phonebook All Show 10 5 dsts psge Pages 1 0 Goto Page m j Skype Account a Nickname h Speed Dial 0 j SkypeOutt 1 SkypeOut2 2 Group User needs to fill in required information like Skype Account Speed Dial and Group When it is done click Save button to save the configuration or click Save amp Next button to save the current entry and continue to add a new private contact Welcome to SkyGWO Platform Phonebook Calllog Profile My Skype FAQ Add Contact Skype Account lve Option to add extension number after account oi Nickname Blue Speed Dial 299 0 9 only SkypeOut 1 0 9 onh SkypeOut 2 0 9 onh Delay Time 2 second Delay time for each E mail eg username yahoo com Group Others v Collesgue Customer Family Schoolmste Others 1 Maximum 32 characters for a Skype account 2 Maximum 20 characters for Nickname Speed Dial SkypeOut 1 SkypeOut 2 3 Delay time for each key User can add gt keys after a company s phone number After dialing to this company the extension number digits after gt keys will be dialed after the delay time x keys stands for There are options 1 9 seconds for each gt and the default is 2 seconds 4 Maximum 50 characters for E mail address 5 Grou
51. forwarding box The default setting is enable DID code is sent to the PBX when the corresponding Skype has an incoming call and the call is answered by PBX This function can be used for customer service Once customers call the service Skype account or Skypeln number the call will be directed to a dedicated customer support Once the DID function is enabled accept forwarding call function will be disabled DOD function can help remote or mobile employees easily be reached Such employee s office extension number is the PXB extension with DOD enabled Any incoming call to this extension number will be forwarded to the assigned DOD Skype account for smart phone or SkypeOut number for reachable number But the DOD enabled extension number can t be set as the same extension group as other Skype gateway ports without DOD function Otherwise the incoming call into the DOD enabled extension will be wrong forwarded User can use above settings to plan which ports will be used for taking incoming calls and which ports will be used for calling out Seyi WO Skype Account and Forward Enabled ports DID code Skype name Password Confirm password Take the incoming call 2 Accept call forwarding 7 Accept call forwarding i Accept call forwarding Accept call forwarding Accept call forwarding Accept call forwarding Accept call forwarding Accept call forwarding Accept call forwarding Accept call forwarding Accept call forwarding Step 3
52. hangs up the call A There could be the busy tone setting mismatch between PBX and SkyGWO Please go to SkyGWO Phone setting page to check if the selected busy tone country is correct or not If there is no appropriate country for setting please enable manual busy tone parameter setting Besides Please check PBX extension port busy tone parameter with busy tone information from PBX vendor Or consult with your SkyGWO vendor for PBX extension port busy tone detection tool Option B x General Configure Audio Phone Alert International busy tone setting County selection United States w O Manual busy tone parameter setting Busy tone parameter Hz Frequency 2 0 He PES extension port busy tone On Period ms Off Period ie m Frequency 1 Q9 Why Skype gateway software reports Skype audio setting error and the message indicates the problem might be caused by another machine with Windows remote desktop connection A When one machine connects Skype gateway system via Windows remote desktop connection the default setting might leave gateway s USB audio device FXOAudioOx under the control of the remote connecting machine and cause Skype audio setting error in the Skype gateway Before connecting Skype gateway system via Windows remote desktop connection user needs to make sure Skype gateway s USB audio device FXOAudioOx won t be used by the remote machine as the setting steps in red of the following
53. his call as the matching speed dial extension number instead of one SkypeOut number and te dial out incorrectly In a brief speed dial plus extension number needs to be avoided to be the same as one possible SkypeOut number such as landline number area code W or W O phone number or international number 00 country code area code phone number Prohibit Taiwan Mobile SkypeOut call Prohibit Taiwan Landline SkypeOut call E Skype setting Choose Skype setting by right clicking SkyGWO system tray at the right bottom corner of Windows desktop as below Ophon elope Fair Usage Policy stats Dialing mle and limit IYE makeup Check tor latest update About Exit There are two functions for this option Auto allow Skype contact s authorize request If the setting is enabled SkyGWO will automatically allow incoming Skype contact authorize inquiry However admin can use black list to prevent incoming or outgoing calls from for this Skype contact Please refer this manual section 8 5 for details Default setting is enabled Auto send Skype contact s authorize request for phone book contacts If skype seething this option is enabled SkyGWO will send out Skype contact s authorize request for all Skype contacts in public private phone books Sending authorize request will be done for all the Skype accounts used for SkyGWO lf the authorize request is accepted then both will become friends and Skype to S
54. ing Started window comes up Press Start button to get a simple guide for setting up Skype Getting Started is a simple quide for setting up Skype You can test your sound settings find and add your friends and give them a call To continue click Start gt Do not show this guide at startup 8 The next window will help user to check your sound settings by making a Skype test call Click Next S Skype Getting Started ontacts ha y a 1 c Ae fed d E i ii Grou psi ory Dial Gees Call Skype Test Tf you have problems with sound settings Click here to get help setting up your equipment Previous ee nn ie Next 9 The next window will guide user to add friends to user s Skype contact list Click Next S Skype Getting Started w ack Search e ence Enter the Skype Nan Gra da Contact Ho re c Contacts l Dial EB Histor i m Add a Contact Add TF you can t Find your Friend s Skype Name use Skype search bo find them Previous E o Next O 10 Then user can try to call friends Click Next S Skype Getting Started amp Contacts Dial p Histor Type Skype Hame or number Y Peter United Kingdom GB Ta Online Call Peeter You can see if your Friend is available by the online status icon next to their name in Contacts 4 green check means that vour Friend is online Previous ander ae gt
55. ious step 4 The Free Google Toolbar for Internet Explorer screen will pop out User can choose to check boxes for Install the free Google Toolbar Then click Next to Install M Skype Install E aox Free Google Toolbar for Internet Explorer u e Google Toolbar makes web browsing more convenient Search the Web with Google from any site Block annoying pop up ads Autofill web forms with a single click Install the free Google Toolbar You can remove it easily at any time By installing the Google Toolbar you agree to the Google Toolbar terms of use and privacy policy Next gt Cancel 5 After installation Skype will ask for Create a new Skype Account Then click Next Skype Create Account Create a new Skype Account Full Warne Choose Skype Mame xxx xbest Between amp and 32 characters Password tt Minimum 4 characters Repeat Password PEE iH Yes I have read and accept the Skype End User License Agreement and I have read the Skype Privacy Statement Fields marked with an asterisk are required 6 User can provide e mail address and country information and then click Sign In S Skype Create Account Create a new Skype Account u xxsxxxx yahoo com E mail is optional but it is the only way to retrieve your password Yes send me Skype news and special offers Country i Region United States City Sign me in when Skype starts 7 A Gett
56. is not a preferred folder click Browse and choose a folder from the list User can choose not to create a Start Menu folder by check the box of Don t create a Start Menu folder and click Next when the setting is done i Setup SkyG WO Select Start Menu Folder Where should Setup place the program s shortcuts Setup will create the program s shortcuts in the following Start Menu folder To continue click Mest IF you would like to select a different folder click Browse Don t create a Start Menu folder Step 8 In the next window of Select Additional Tasks there are options Create a desktop icon or Create a Quick Launch icon Check the appropriate box as desire After SkyGWO AP is launched the desktop icons will appear on the computer desktop and the quick launch icon will appear in the left bottom corner of the Windows screen Click Next to continue Setup SkyG WO Select Additional Tasks Which additional tasks should be performed Select the additional tasks you would like Setup to perform while installing Skypo 0 then click Hent Additional icons Create a Quick Launch icon Step 9 The next window contains the related installation information and allows the user to select to start the installation Carefully examine the configurations If configurations need to be changed click Back to make necessary modifications If not click Install
57. ithin the black list will be blocked By clicking Black List at the bottom of the Security page you can choose Add to add a new Skype account Or if you want to remove a Skype account from the black list you can check the Skype account and click Remove as the below figure Welcome to SkyGWO Platform User Phonebook Security Call Log Tool Profile Welcome admin 7 1 2013 Black List CJA Show data page Goto Page After incoming white list is enabled only Skype accounts within the incoming white list are allowed to call SkyGWO Any other Skype calls will be rejected By clicking Incoming White List at the bottom of the Security page you can choose Add to add a new Skype account Or if you want to remove a skype account from the incoming white list you can check the Skype account and click Remove as the below figure Welcome to SkyGWO Platform Phonebook Security Call Log Tool Profile Incoming White List CIA Show 10 data page Page 1 1 Goto Page U Re ETT eS IR Numb jpe account a Comments Note Once the black list is enabled any Skype contact in the list can t dial in SkyGWO and SkyGWO can t make calls to these contacts 8 5 2 Security setting for outgoing call SkypeOut limit time frame To prevent improper usage of SkypeOut admin can set SkypeOut call limit after office hours or anytime There are two kinds of limit One is to set the maximum to
58. kage Contents m One PCI E SkyGWO device One dedicated USB dubon cable Four telephone cables Ru 11 One installation CD One quick user guide 1 2 Product Specification m PCI E card form factor for PCI or PCI E bus m 4 Pin USB header for desktop PC motherboard E One 4 Pin 5 12V power connector for PC power supply connector Only 5V is used E 4FXO ports for PBX s internal extension lines E One red power LED one reset button and 4 green LEDs for 4 FXO ports status E Support Skype V6 18 0 106 or 6 16 0 105 E Support Windows 8 7 or Windows XP SP3 1 3 Main Features When employees are out of office they can call back office via landline or mobile and then make Skype SkypeOut to customers to ensure call quality Employees out of office can call back office via Skype to reduce high international roaming fee of mobile phone International calls at remote office country can be achieved at low cost via such an intra office communication platform Most suitable for free company intranet voice communication 800 service call B2C B2B voice communication Make Skype calls through existing office extension phones no need of microphones speakers and Skype for every employee s PC Or make Skype calls via calling office landline support DID Direct Inward Dial After DID integrates with Skypeln service Skype or Skypeln incoming calls can be forwarded directly to one office extension for customer support like 800 service call D
59. kype calls between both parties will have an obvious successful rate Admin can have own invite request message or Skype s default invite request message will be sent out Suggest to add customized invite request message to make the request easy to be confirmed The Skype contact s authorize request will be sent out for one time admin can press button Resend Skype contacts authorize request if he wants to resend request Only non authorized contacts will receive the inquiry message Existing Skype contacts won t be bothered by this action The default setting is enable Gubo allow Skype conkact s authorize request 4uto send Skype contacts authorize request for phonebook contacts Invite request message Hi i This is sss company Wwe would like Suggest to add customized to invite you to become our Skype ivite request message to contacts to allow Skype to Skype call make the request easy to be If there is any problem you can confirmed contact name and phone number hal Resend Skype contacts authorize request Adding phonebook contacts as Skype contacts can obviously Increase Skype to Skype call successful rate Cancel m IVR makeup Choose IVR makeup by right clicking SkyGWO system tray at the right bottom corner of Windows desktop as below Option Skype Fair Usage Policy Status Dialing rule and limit Skype setting IVR makeup Check for latest update About Exit Ther
60. line in use hardware amp Skype status connect status and SkypeOut credit User can refer to section 7 5 Alert page of this manual for more information SkyG WO Status Status InUse Hardware Status Skype Status Connect Status SkypeOut Credit Ready Ready Free SkypeOut Credit 1 50 TWO Close Status LED When Skype is on line the status LED will be green otherwise like off line or Do not Disturb the status LED will be red In Use LED When there is a call in progress In Use LED will be red Detailed status 1 Hardware status Ready Initialization fails Hardware not found Not initialize 2 Skype Status LogOut OffLine DND Do Not Disturb Can not attach Ready 3 Connect status Free Busy Incoming Skype Call Outgoing Skype Call Skype Disable Skype Unavailable 4 SkypeOut Credit No SkypeOut Credit SkypeOut Credit E Dialing rule and limit Choose Dialing rule and limit by right clicking SkyGWO system tray at the right bottom corner of Windows desktop as below Ophon mkope Fair Usage Policy Status Dialing le and limit skype Sethe IVR makeup Check for latest update About Exit Dialing role and limit Skype dial rule SkypeOut or Speed dial number key User ID key SkypeOut or Speed dial number key User ID key Password key SkypeOut or Speed dial number key Speed dial with ExT Speed dial EXTensio
61. ling procedure based on above example step 1 Check with MIS about system s dialing rule setting Step 2 Make sure public or private phonebook for contacts Is set Step 3 Press 100 key from office desktop phone to hunt a free Skype line and then hear an IVR step 4 Follow the IVR instruction to press verified code for a Skype call t depends on which dialing rule is chosen Account ID Password and get another IVR if verified code is correct Then press contact s speed dial number or SkypeOut number for a Skype call It is also allowed to press Account ID x Password x contact s speed dial number or SkypeOut number at one time key can be added after speed dial number or SkypeOut number to accelerate calling out 10 How to make Skype calls 10 1 Make a Skype call It is the same way to make a Skype call in public or private phonebook and the dialing method depends on which dialing rules is chosen in Dialing rule and limit of SkyGWO system tray icon Company s PBX extension lines which are connected with SkyGWO had better have a hunt group function For example SkyGWO 4 FXO ports are connected to PBX extensions 100 103 and extension number 100 103 are hunt grouped When employee dials extension 100 and extension 100 is busy the call will be forwarded to free extension 101 103 So employee can always dials one extension number for example 100 to get a free line for a Skype call Below are dialing p
62. ling digits are dialed the call will be dialed out without waiting for the delay time Hide Skype window during a call If this setting is enabled Skype window wont pop out when there is a call in progress The default setting is enable SkypeOut Country Code Standard SkypeOut call number format is OO or key country code local PSTN Mobile number With a country code setting user can omit 00 country code when making a domestic call Area code and mobile prefix Only support area codes for Taiwan China USA and Canada now For other countries user need to fill in complete area code numbers otherwise wrong number is possible Choose the local area code and users can dial the local number directly without adding area code just as users did for a landline call Carrier code for dialing Some companies might have telecom company s dialing code to save money and this function can keep user s dialing habit unchanged User can add or delete carrier code and all the listed carrier codes will be valid 8 Skype account setting Please refer section 7 1 1 of this manual 9 Speed up Skype login button If sub Skype accounts have slow login or slow Skype calls connection admin can try this button to accelerate 10 Welcome to SkyGWO platform Please refer chapter 8 amp 9 of this manual Port 8080 is adjustable 11 Launch Tomcat when SkyGW0O is running Enable this option Tomcat will be launched whenever SkyGWO is ru
63. ltiple Skype clients at the same time If there is any Skype not receiving ConactTool exe wants to access inform please go back to step 3 to click Connect Skype button S Skype Useful tip ContactTool 1 exe wants to use Skype Allow access Deny access Step 5 User can add speed dial number for the contacts you want to add Once it is done please click Transfer to phonebook Only contacts with speed dial will be transferred to phonebook N Contact Tool Version 1 0 0 6 s am ow e Spaai 2S Account Nickname Speed Dial x1 gy38qy3838 01 3 asd523086 3 2332356123 02 Tr Poa p ae Connect Skype Transfer to Phone book gt Only transfer the contacts with Speed Dial step 6 There comes out the Upload Web Server window Please fill in User Name Password Web Server IP address Web login IP address and Port number then click OK Admin can also fill in admin s User Name and Password to upload Skype contacts to public phonebook Upload to Web Server Coax User Name User Name for web page login Password Password for web page login Please fill in the server IP address Web Server IPAddress 192 168 120 20 such as 192 168 x x 8080 Port number for Web login such as 8080 Step 7 There pops out Open file security warning window for ContactTransfer exe Please click Run z i Open File Security Warning ml We cant verify who created this file
64. m tray at the right bottom corner of Windows desktop as below Option slope Fair Usage Policy tatus Dialing mle and limit pkype Sethe IYE makeup Check for latest update About Exit Then Skype fair usage policy page pops out as below x Skype Fair Usage Policy aa Pork Port 1 iia w Current Skype User lirnit Program Unlimited world yt Mer Skype program limiti Max Count of different SkypeOut numbers today SkypeOut minutes today SkypeQue minutes this month OC BOL Liki 10000 Prohibit SkypeCuk When reach user limit When reach Skype limit Warning message O Report status to mobile phone via Skype fs fs SMSMake sure SkypeQuk credit available Select date by double click mouse User needs to choose the Skype program for each Skype account SkyGWO will automatically bring up the Skype call limit based on Skype fair usage policy lf the subscribed Skype program is not within the default list user can create the new Skype program and set the calling limit according to this Skype program In addition to Skype limit user can set user s own limit The accumulative call counts of different SkypeOut number and SkypeOut call minutes are statistic for each Skype account instead of per port Prohibit SkypeOut User can also set the situation for Prohibit SkypeOut User can choose to prohibit Skypeout call when the accumulative call counts of different SkypeOut numbers or SkypeOu
65. n Flow Diagram Configure PBX extension ports of SkyGWO as a Install SkyGWo Software hunting group PPE REE ERR ERED yore Verity SkyGWO Verify the PBX SAN Function Setting m HAN Connect SkyGwo server PC with FEH 3 Install Skype Software Before installing SkyGWO hardware or software user should install Skype software on SkyGWO server PC first User needs to install Skype V6 18 0 106 or 6 16 0 105 If correct Skype version is installed user can skip this section and move to chapter four SkyGWO Hardware Setup of this manual If not please run the Skype program within the Installation CD Before getting an updated SkyGWO software for a new Skype version please DO NOT upgrade Skype To install Skype software 1 Run the Skype Setup program within the installation CD 2 There appears a Skype welcome window as below Follow blue circles 1 3 to select a language by scrolling the bar accept Skype End User License Agreement and click Install oD Skype Install Hello Thank you for downloading Skype rms i a Select your language aiea Q V Yes I have read and accept the Skype End User License Agreement andthe Skype Privacy Statement Options Cancel o na Skype Install 3 D License Agreement pkype End User License Agreement IMPORTANT PLEASE READ CAREFULLY Before reading the articles below please note the following preliminary terms which use som
66. n number Speed dial EXTension number Prohibit Taiwan mobile SkypeOut call Prohibit Taiwan landline SkypeOut call i Cancel Skype dial rule Admin can choose one of the three Skype dialing rules for dialing management The default setting is rule 3 User ID x password Speed dial or SkypeOut If rule one is chosen only public phonebook can be used and private phonebook can t be used And there runs the risk of hack s possible Skype SkypeOut calls Rules 2 amp 3 can be deployed for all soeed dial numbers in public and private phonebooks But the speed dial number for public and private phonebook can t be duplicated Speed dial with EXT After user dials one company Skype account and hears IVR user can dial extension number according to IVR instruction System default allows user to dial speed dial extension number directly Or user can dial speed dial extension number directly without dialing x between but user needs to assign Speed dial number digits from the GUI For other Skype speed dial number which doesn t need a short dial speed dial extension there is no limit for speed dial number setting Choosing Speed dial EXTention number user needs to pay special attentions to speed dial setting if SkypeOut call is also allowed In case the combination of speed dial number plus extension number happens to be the same as one SkypeOut number When such SkypeOut number is dialed out system will treat t
67. n use this function to export contacts data to an excel file for easier modification and then use Import Data from an Excel File function to upload to SkyGWO for use Check the boxes of All Users Information Public Phonebook or Private Phonebook which administrator needs and then click Export button to export data to a file Note Administrator can back up the public phonebook regularly to prevent data lose due to virus attack or PC crash Import Data from an Excel File Only supports excel file format now Administrator can use this function to upload All user information and Phonebook to SkyGWO Click Browse bution to choose a file then click Import button to import the file Backup Call log Select the period which administrator is interested then click Backup button to back up the call logs Statistics Administrator can use this function to get system utilization and occupied counts per port for certain period System utilization Statistics per every 5 minutes the percentage of the occupied port count versus available port count in the system This information can use as a reference to see if the system is close to its usage limit Occupied counts per port Check each port every 5 minutes if it is occupied or not Count one if the port is occupied The purpose is to know if all ports are utilized in balance 9 SkyGWO Web Management for non Administrator After administrator adds one user this user can use his her own
68. ne hunt group and remove voice mail function for these extensions When one extension line is busy and get another call the interrupt call will be forwarded to another free extension line Skype 1 16553 Sone Sa i Skype 4 J PCI E Bracket Extension x4 4 PBX 5 Install SkyGWO Software This section guides user how to install SkyGWO software into the SkyGWO server PC 5 1 SkyGWO Software Installation Before installing SkyGWO software please verify the following items 1 Please make sure Skype 6 18 0 106 or 6 16 0 105 is installed 2 Please make sure there are 4 registered Skype accounts including one enterprise account 3 Please make sure the SkyGWO PCI E card is connected with SkyGWO server PC To install SkyGWO software Step1 Insert the Installation CD into the CD ROM drive of the server PC skyGWO installation screen will pop out Click Install to start to install SkyGWO software Step2 There comes a window to recommend administrator to close all other applications before continuing to install SkyGWO as below 4 Setup SkyG WO It is recommended that you close all other applications before continuing Click Nest to continue or Cancel to exit Setup rea After clicking Next button if SkyGWO server PC can t meet minimum system requirements a warning message will pop out User can choose to continue installation or not w Setup mk WO Installing Please wait while
69. ng speed dial number 99998 then start to make IVR recording After recording function is activated system will pop out GUI for stop recording play back and storage location option 7 2 Configure Setting Page User can configure SkyGWO to enable or disable each FXO port When user enables one FXO port status LED of this port will be green and Skype for this port will work However SkyGWO will set this port as busy status with red status LED even the corresponding Skype account is running if this port is disabled Option Saag General Configure Audio Phone Alert FU v FxO1 a w F02 J w F803 J e F0 J Fx05 J FXOB J FXO Fx08 Fx09 a FXOIC FXO a FXO J Default User can enable or disable FXO1 to FXO12 ports separately Note It is strongly recommended that user enables all FXO ports for first time setup If user doesn t enable FXO for one port SkyGWO will disable Skype function for that port 7 3 Audio Setting Page In Audio setting page user can change SkyGWO device volume control General Configure 4udio Phone SkvGWO device volume control Speaker Microphone SkyGWO device volume control User can individually adjust the speaker and the microphone volume of SkyGWO Once the change is made the same change will be applied for all ports To adjust the audio wave input output volume drag the Microphone speaker volume scroll bar Note If user attempts to change SkyGWO
70. nning Launching Tomcat will open system port 8080 default and possibly make system at risk Administrator needs to be careful on this setting The default setting is user s choice during SkyGWO installation 12 Launch Tomcat and Stop Tomcat 7 1 1 Skype Account Setting SkyGWO software will ask user to fill in Skype accounts information during setup However user can follow below steps to change Skype accounts Step 1 Click Skype Account Setting button of General page in the GUI Option Sits General Configure Audio Phone Alert Language English w Auto start up Call delay SEC Hide skype window during 4 call SkypeQuk Country Code 1 Ww _ Area code and mobile prefix for dialing 1 Carrier code For dialing Welcome to SkyGWO Platform e080 Skype Account Setting f gt Launch Tomcat when Skytw o is running Speed up Skype login button Launch Tomcat Stop Tomcat Default Step 2 Choose how many ports user needs and fill in Skype accounts and passwords The first Skype account can be company s unique Skype account as shown Skype Call me button on company s web site For example user needs two Skype lines for SkyGWO then user can select 2 ports For the first port user can choose to take the incoming Skype call or not For other ports user can select to accept call forwarding from the first port by checking Accept call
71. nt Click Users and administrator can view the list of all users Welcome to SkyGW0O Platform User Phonebook Security Call Log Tool Profile User List Show dsts osge Add User Pages 1 1 Cau Normsl User 0 m All Check All box to select all users Show 10 20 50 per Page Show 10 20 or 50 users in one page m User Type There are two kinds of users Normal User and Administrator Administrator can sort the list by clicking User Name or User ID tab 8 3 1 Add User Click Users and then click the Add User button to add a user Administrator must log in as an administrator to add user accounts The required filled in information includes User Name User ID Password and User Type Administrator can allow user to have Skype to Skype call forward function by setting user s Skype account and enable this function Every user can use his her User Name to login to manage his her own private phonebook Every user is assigned a unique User ID When it is done click Save button to save the configuration or click Save amp Next button to save the current entry and continue to add a new user Welcome to SkyGWO Platform Profile any Phonebook Security CalllLog Tool Add User User Name User ID Password Confirm Password Skype FWD Skype account O Enable User Type Normal User Comments al Fields marked
72. on the Skype Friends List page local PC s Skype contacts can be transferred to phonebook Admin or users can use ContactTool to upload Skype contacts to public phonebook If admin wants to use Connect Skype tool in the Skype Friend List as below figure as a general user login from the Skype server PC he needs to access SkyGWO web through the Welcome to SkyGWO platform in General page from choosing Option of SkyGWO system tray at right bottom corner of Windows desktop It won t work for the Connect Skype tool if admin manually opens IE with SkyGWO server IP There is no such problem if admin logins from another PC instead of login from Skype server PC Welcome to SkyGWO Platform Phonebook Calilog Profile My Skype FAQ Skype Friends List Note This utility only supports Microsoft Internet Explorer lE and Skype version 2 5 and later version now Should user encounters troubles to use the Connect Skype tool at the bottom of the page please try to click ContactTool Status Full Name Skype Account Speed Dial Total 0 Connect Skype Transfer to Phonebook Only transfer the contacts with Speed Disl 9 4 1 How to get Skype contacts Click My Skype and there will come out below warning message This webpage wanis to run the following add on Skype for COM API from Skype Technologies SA Please allow it and then follow below steps to get Skype contacts from the local running Skype clients This
73. ord s Ok Using ContactTool Step 1 Please click ContactTool Welcome to SkyGW0O Platform Phonebook CalilLog Profile My Skype FAQ Skype Friends List Note This utility only supports Microsoft Internet Explorer IE and Skype version 2 5 and later version now Should user encounters troubles to use the Connect Skype tool at the bottom of the page please try to click ContactTool Status i o Full Name Skype Account Speed Dial Total 0 Transfer to Phonebook Only transfer the contacts with Speed Disl Step 2 There pop out two ContactTool exe warning messages for download and execute Please allow to run ETE a0 EE 2 The publisher of ContactTool exe couldn t be verified Are you sure you want to run the program Learn more Run View downloads x Step 3 There comes out Contact Tool table Please click Connect Skype lt Ta o atii Account Nickname Speed Dial Transfer to Phone book Only transfer the contacts with Speed Dial Step 4 Skype pops out one window to warn ConactTool exe General_ ContactTool or Admin_ContactTool wants to use Skype Please allow it If user wants to upload Skype contacts on the Skype gateway server with multiple Skype clients running ConactTool exe is only allowed to access one Skype at one time and take following steps to upload Skype contacts into phonebook Then allow next Skype to allow ConactTool exe access Don t allow ConactTool exe to access mu
74. p There are 6 groups including Colleague Customer Family Friend schoolmate and Others With appropriate group setting user can find specific contact through Group searching 9 2 2 View amp Modify Private Contacts Click Phonebook and then click Private Contact to view private phonebook Welcome to SkyGWO Platform Phonebook Calllog Profile My Skype Private Phonebook Private Phonebook I Public Phonebook C All Show 10 dats page Pages 1 1 Goto Page E v nd z ez zra y 999 Friend If user wants to modify contact s information click contacts Skype account Any information can be modified except the Skype account When the modification is completed click Save button to save the changes Welcome to Ze Platform Phonebook CalllLog Profile My Skype FAQ Welcome jud 3 12 2014 Contact Information Skype Account elve bte S be account or SkypeOut number Nickname Speed Dial so sid number 0 9 only SkypeOut 1 lt 0 9 only SkypeOut 2 Eo o o 0 9 only Delay Time second Delay time for each E mail aay eg username yanoo com Group 9 2 3 Delete Private Contacts Click Phonebook and then click Private Contact to view private contacts list Check all contact s box which user wants to delete and click Del Contact button to delete Welcome to SkyGWO Platform Phonebook CallLog Profile My Skype FAQ Private Phonebook Private Phone
75. ress 1 Make a SkypeOut call by SkypeOut number m Press 2 Make a SkypeOut call by SkypeOut2 number E Press 0 Call contacts Skype account Note 1 If user does not set the Cheese Button contact table pressing 0 1 or 2 will not have any effect 2 When user wants to use Cheese Button function user needs to press key 0 1 or 2 after key within 3 seconds Otherwise the call will be hung up 11 FAQs After SkyGWO is running administrator can pick up desktop phone to dial system s default speed dial number 999999 key for free Skype testing account Echo123 to check whether SkyGWO is ready to use or not Q1 How can I get SkyGWO software version information A Please click SkyGWO system tray and choose About as following to get SkyGWO software version information Option Skype Fair Usage Policy Status Call lirit Skype setting Check for latest update Exit Q2 How can I call Skype contacts in public phonebook or my private phonebook A It is the same method to call Skype contacts in public or private phonebook and the dialing method depends on which dialing rules is chosen in Dialing rule and limit of SkyGWO system tray icon Company s PBX extension lines which are connected with SkyGWO had better have the group hunting function For example SkyGWO 4 FXO ports are connected to PBX extensions 100 103 and the extension number 100 103 are grouped When employee dials
76. rocedures based on above example Step 1 Press 100 key from office desktop phone to hunt a free Skype line and employee will hear an IVR Step 2 Follow the IVR instruction to press verified code It depends on which dialing rule is chosen Account ID and then wait for another IVR to press contact s speed dial number or SkypeOut number for a Skype call It is also allowed to press Account 1ID x contact s speed dial number or SkypeOut number at one time key can be added after speed dial number or SkypeOut number to accelerate calling out Note 1 If SkyGWO is connected to landline instead of PBX then step 1 needs to be modified as calling the landline number It is good to have these landlines have hunt group function And then follow step 2 2 Calling SkypeOut number is depending on SkyGWO setting as below picture When SkypeOut country code is set then user just needs to dial area code phone number For international calls user needs to dial 00 country code area code phone number 3 There is one free Skype testing account Echo 123 user can dial 999999 speed dial to call echo 123 to verify if SkyGWO system is working fine or not 4 Another default Skype speed dial number is 999998 It will invoke one IVR to guide user to make recording like company welcome IVR When the call is in progress there will be one GUI pop out to guide user to stop recording play back and save recording file Option SEE Gen
77. s 1 1 Goto Page 1 NN ke Joes a Tz E aae TEON 7 EEN 1 EE iret en See ee ae Ac Nickname al SkypeOutij 1 peOuttietp SkypeQut2i 2 _ Group al Others 2 IWRmskeup User needs to log in as an administrator to add public contacts The required information includes Skype account Speed Dial and Group When it is done click Save button to save the configuration or click Save amp Next button to save the current entry and continue to add a new contact Welcome to SkyGWO Platform Profile Phonebook Security Call Log Tool Add Contact Skype MSN Facebook account or SkypeOut number Skype Account Option to add extension number after account ol SkypeOut number for direct extension dialing i x F Nickname Speed Dial 0 9 only SkypeOut 1 O0 9 only SkypeOut 2 0 9 only Delay Time 2 second Delay time for each Emal e vsetigmageyahaocom Group Others v 1 Maximum 32 characters for Skype account 2 Maximum 20 characters for Nickname Speed Dial SkypeOut 1 SkypeOut eo 3 Delay time for each gt key User can add gt keys after a company s phone number After dialing to this company the extension number digits after x key will be dialed after the delay time There are options 1 9 seconds for each gt and the default is 2 seconds 4 Maximum 50 characters for E mail address 5 Group There are 6 groups including Colleague
78. s now 2 Manual busy tone parameter setting When user can t find the living country from the list or the selected country busy tone doesn t work user can configure the busy tone parameters themselves if they know the appropriate setting and then click OK 3 PBX extension port busy tone For connecting with PBX extension port application system provides one tool for busy tone detection This Frequency 1 tool can also be used for local carrier s busy tone detection After busy tone of the PBX extension port is detected via the tool please fill in the result for application 7 5 Alert Setting Page General Configure Audio Phone Alert Send alter to Administrator Administrator Skype Account Get system status actively or be informed Send Skype SMS alert to phone number 12345678 Co ee SkypeOut credit will espire message Make sure main Skype ace SkypeOut credit available Skypelut credit threshold EUR Administrator can get system status report via Skype chat Send alert to Administrator SkyGWO can send messages to administrator via Skype main account chat or SMS Short Message service for some critical events of each port Administrator Skype Account chat Input administrator s Skype account which SkyGWO will send an alert message to Send Skype SMS alert to Phone number SMS When SkypeOut credit will be expired main Skype account will send a SMS
79. ser List C All Show dsts osge e cr Pages 1 1 Goto Page 1 M y AY Aten Wyys ie J j Number UserName a Use j Skype FWD Skype User Type Contact Number Comment ie henry 122 T Norms User 0 prerrrrrsy 8 4 Public Phonebook Management Click Phonebook to view public contacts list Welcome to SkyGWO Platform Phonebook Security Calllog Tool Profile Public Phonebook C All Show 10 dsts psge Add Add Contac _ Del Contsct_ Peges 77 Goto Page 1 v eee ee De eae et ee ee I S Skype Accounts Nickname Speed Dial 0 _ SkypeOutti t SkypeOut2 2 Group E 1 echo123 999999 Others F 2 IVRmskeup 999998 Add Contact Add new public contacts Del Contact Delete public contacts Speed Dial 0 Contact s speed dial number SkypeOut 1 Contact s SkypeOut number 1 SkypeOut2 2 Contact s SkypeOut number 2 Group There are 6 groups including Colleague Customer Family Friend Schoolmate and Others Through an appropriate group setting user can find a specific contact through Group searching Administrator can sort the list by clicking the tab for Skype Account Nickname Speed Dial 0 SkypeOut 1 SkypeOut2 2 or Group 8 4 1 Add Public Phonebook Contacts Click Phonebook and then click the Add Contact button to add a contact Welcome to SkyGWO Platform Phonebook Security Calllog Tool Profile Public Phonebook C All Show 10 dsts psge Add Contact _ Page
80. t minutes reach either user s limit or default Skype limit User limit can t be larger than Skype limit Warning message There are two situations to send out warning messages When the accumulative call counts for different SkypeOut number or SkypeOut minutes reach limit SkyGWO will send out the corresponding warning messages via free Skype chat to the assigned Skype accounts or SkypeOut Short Message Service SMS to the assigned mobile numbers And there should be enough SkypeOut credits for this SMS service Skype backup account The main company Skype account is unique and it should not have back up accounts When the sub Skype accounts reach the calling limit SkyGWO can automatically prohibit this account from calling SkypeOut and replace the Skype account with the Skype backup accounts Once the limit is lifted this Skype account will become an active Skype backup account Each sub Skype account has two Skype backup accounts The backup Skype accounts need to have same Skype service program like unlimited World as the assigned Skype service per port m Status Status for all ports Choose Status by right clicking SkyGWO system tray at the right bottom corner of Windows desktop as below Ophon skype Fair Usage Policy Dialing mle and limit Ske setting IVR makeup Check for latest update About Exit Then SkyGWO status window pops out as below It can provide administrator information of each port status like
81. tal SkypeOut calls count within certain minutes The other one is to set the maximum length of per SkypeOut call Either one setting can be chosen or both can be chosen After your decision is done please remember to click Save button to save your setting and make it valid Welcome to SkyGWO Platform User Phonebook Security Callog Tool Profie Security Security setting for incoming call Incoming call protection limit Total incoming calls count per minute from the same Skype account can t exceed2 Enable Cancel Black White list No Black White list O Enable Black list VVith Black list enabled black list contacts won t be allowed for calling in or calling out Enable Incoming White list security setting for outgoing call SkypeOut call limit At the limited time frame total SkypeOut calls count can t exceed per 1 minutes At the limited time frame per SkypeOut call length can t exceed 30 minutes SkypeOut Limit Time Frame By clicking SkypeOut Limit Time Frame you can choose daily limit time frame The input format is XXXX For example 2230 is for 1030PM After your setting is complete please remember to click Save button to save your setting and make it valid Welcome to SkyGWO Platform Phonebook Security Call Log Tool Profile Welcome admi 71112013 SkypeOut Limit Time Frame Limit 1 Limit 2 Please input format XXXX For example 2230 is for 1030PM
82. ted and Option dialogue closes immediately If user clicks the Apply button at the bottom of Option dialogue after making a new setting the new setting will be activated immediately and user can continue to make more changes if necessary After choosing OK or Apply button the new setting will be saved and user has the updated setting when user launches SkyGWO again User can use Cancel button to cancel the changes and Option dialogue closes immediately Besides user can click Default button to refresh settings to default settings in every pages There are following five pages General Setting Page Configure Setting Page Audio Setting Page Phone Setting Page Alert Setting Page This general page provides the basic operation settings including Language Auto start up Call delay Hide Skype window during a call SkypeOut country code Area code and mobile prefix for dialing Carrier code for dialing Skype Account Setting Speed up Skype login button Welcome to SkyGWO platform Launch Tomcat when SkyGWO is running Launch Tomcat and Stop Tomcat as the below figure Option EER General Configure Audio Phone Alert Language English yt Auto stark up Call delay SEC Hide skype window during 4 call SkypeQuk Country Code 1 we _ Area code and mobile prefix for dialing 1 Carrier code For dialing Welcome bo SkyGwO Platform OU Skype Account
83. uld like Suggest to add customized to invite you to become our Skype 2 ivite request message to contacts to allow Skype to Skype call make the request easy to be If there is any problem you can confirmed contact name and phone numbers Resend Skype contacts authorize request Adding phonebook contacts as Skype contacts can obviously Increase Skype to Skype call successful rate Cancel Step 14 Administrator could see the logined Skype icons shown at the right corner bottom of Windows desktop as the below figure Then the installation is completed now 6 Configure Skype Option After SkyGWO is completely installed and launched some Skype options will be adjusted for better operation This chapter is for reference only SkyGWO programs should have made these settings However user can recover Skype setting if SkyGWO won t be used in the future 6 1 Allow Anyone Call In Chat lf user wants to let any Skype user call SkyGWO below steps can be followed to enable this function step 1 Select Tools tab from Skype main window Step 2 Select Options Step 3 Select Privacy Step 4 Check anyone box of Allow calls from Step 5 Check only people in my Contact List box of Allow chats from A General Privacy Settings protect yourself from unwanted calls and chats A Privacy 43 Allow calls from ES anyone ak WE O only people in my Contact List S Breet AE Automatic
84. ve after modification 9 1 2 User Logout Click Logout button at the right top corner of screen to log out Welcome to SkyGWO Platform Phonebook Call Log Profile My Skype FAQ Welcome jud W12 201 Private Phonebook Private Phonebook Public Phonebook C All Show 10 dste page Pages 1 0 Goto Page 9 2 Private Phonebook Management Click Phonebook to view private contacts list Welcome to sa be dd Platform T E Profile MySkype FAQ Private Phonebook Private Phonebook Public Phonebook C All Show 10 v dsta psge Pages 1 0 Goto Page v Skype Accounta Nickname Speed Dial 0 SkypeOut 1 SkypeOut2 2 Group E Public Contact User can view public contact list Private Contact User can add delete or edit his her own contact list in private phonebook Add Contact Add new private contacts Del Contact Delete private contacts Speed Dial 0 Contact s speed dial number SkypeOut 1 Contact s SkypeOut number 1 SkypeOut2 2 Contact s SkypeOut number 2 Group There are six groups including Colleague Customer Family Friend Schoolmate and Others User can sort the list by clicking the tab of Skype Account Nickname Speed Dial 0 SkypeOut 1 SkypeOut2 2 or Group 9 2 1 Add Private Contacts Click Phonebook and choose Private Contact then click Add Contact button to add contacts Welcome to Spach Platform Phonebook Call Log Pro

- regintech.com.tw

Contents

Download Pdf Manuals

Related Search

Related Contents