SMART (Samsung Multiple Automatic Re
Contents
1. DataGuarder is the SMART tool security program After DataGuarder has been installed and you have clicked OK to complete installation the PC will re boot automatically 2 Install SMART exe file Note If SMART is installed in PC already uninstall it first Refer to 2 2 SMART Un installation 3 Select language and click OK 4 After Install Shield Wizard complete click Next 5 Read and agree the EULA End user License Agreement 6 If necessary select the folder where a program will be saved however although the folder can be changed with Change button there is no need for the location of the files to be changed Note Only the SMART tool can access the folder where SMART downloaded SW files are saved 7 Installation will continue processing During the installation it cannot be canceled 8 Before SMART installation completed the USB driver for mobile phones will be installed Note If the driver is installed already this step will be skipped 9 After installation it is recommended to restart PC for complete installation although this can take place automatically Samsung Multiple Automatic Re flash Tool PSasuncd 2 2 SMART Un installation SMART can be removed with SMART Uninstall Note If the SMART tool is running please terminate the SMART tool first Refer to 5 SMART Termination Follow the steps below 1 Run Uninstall Samsung SMART Path Windows Start gt Samsung gt Sma2. Select SW Type 1 Home software Reserve customer data and upgrade to the latest version Factory software Initialize the phone and upgrade to the latest version will be applied in a later version Note Factory software initializes the phone Therefore it should be used in cases where the device has been rooted or the customer wants to initialize his phone only 16 Samsung Multiple Automatic Re flash Tool PSAMSUNGd 3 Select Model 2 Note Once battery is removed you can find the model name E PHONE MODEL GT 19220 RATED 37 V 1000 mA SSN I9220GSMH_ FCCID A3LGTI9220 MADE IN KOREA BY SAMSUNG _ cenno amp ar E no 4 Select Local Code Network Operator Code Buyer code 3 5 Select OS Type 4 Note For Android Froyo GingerBread HoneyComb IceCream Sandwich Note If there are 2 Software OS types available please select the O S version the handset requires upgrading to e g If the mobile device currently has Eclair software installed select Froyo If Froyo S W is currently installed select Gingerbread If you do not know the current level of software version in the device and it is not possible to identify it the device should be returned to a Samsung Authorised service centre for further investigation and S W upgrade Phone Software Recovery Step 1 4 0000 X Select Phone to recover Select a Phone model Local Code to recover and click Next SW Ty
3. your phone Please connect your phone Please connect your phone ya ya ya 4 4 Please connect your phone Please connect your phone NX x Please connect your phone ya i Management System Configure the web download and S W upgrade settings 1 Press the key combination Alt F10 to switch the screen from SMART page to the Management system Note Do not disclose this key combination to unauthorized people Note During the software upgrade of a phone SMART cannot enter the Management system page 2 Enter the password Samsung Multiple Automatic Re flash Tool PSAMSUNGd Entering Management System Management System Management System 1 Phone Management Manually set the web download of SW and configure the available model list and operator code Phone Software Update Setting Configure the time set for web download of SW 3 Phone Software Recovery Should an error occur during S W upgrade process of a device the Shop Manager can attempt the recovery of a customer s phone Select model name and local Buyer Operator code which needs to be recovered After setting the phone to recovery mode connect the phone to USB cable and click Next The S W upgrade recovery process will then commence 4 Menu Information SMART version information USB driver re install Screen lock Return to the sign on page PC change Repla
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5. On Enable download software from SMART server Off Disable download of software from SMART server 6 Update Apply On Off settings for Phone Software Upgrade Default is On Enable upgrade of phone software downloaded Off Disable upgrades of phone software downloaded 7 Reset Binary Remove a specific software in PC 8 Factory Home Home software Reserve customer data and upgrade to the latest version Factory software Initialize the phone and upgrade to the latest version will be added in a later version Factory software initializes the software Therefore it should be used in case of rooted phone and customer accepts initialization of phone and loss of saved data Samsung Multiple Automatic Re flash Tool PSAMSUNGd 1 Select the model and operator code then set Update Apply to on 6 Web download set to on automatically 5 Update Apply Approve upgrade the phone software Web Download Approve download of software from SMART server Note If Update Apply set to Off for a specific model SMART will not support software upgrade to this model 2 Tick the checkboxl a in the S W list 4 3 Click the Download Now button 2 Software will start downloading from SMART server Note The Download speed is related to the local network status Note If you want to stop S W web download click Stop Download Phone Management 7 arm en 4 After web download completed SMART will restart automat
6. ce the PC Exit Terminate SMART 5 Exit Terminate Close the SMART tool program 3 If you want to return to SMART main page to perform Software upgrades press Alt F10 Samsung Multiple Automatic Re flash Tool dp 3 2 Phone Management Manually set the web download of SW and configure the available model list and operator code Note The Software upgrade and Phone Software recovery function is based on the model list set in Phone management Enter Phone Management Management System Phone Software Recovery E phone Management D Samsung Multiple Automatic Re flash Tool PSiMsUNGd Phone Management Pen x Phone Management u x am x m mm e gt mut er iy x ef o m mO a ef A mx O n nem er w x a ze m x van nor ie x x som i x aa mO x oa m er w x x oon mO Be m i x van ox rl Bm x x oom o ICa lm x x oom 3a a aa 1 Switch to Main page of Management System 2 Download Now Manually start Web download of software from the SMART server 3 Search Search the software list area Search options Model buyer code Factory Home Download Status S W version File size date 4 Software list for each model Software listed for each model available Download status of web download Configure the web download and update of software on off 5 Web download On Off settings for Web download of software Default
7. d by SMART 2 Error 14 SMART can t recognize the model name from the device connected Please re install USB driver See section 4 2 Menu part 1 for advice 3 Error 20 Wrong buyer code 3 No device recognition SMART does not recognize the device connected 1 Please change the USB port in PC 2 Re install the USB driver See section 4 2 Menu part 1 for advice 20 Samsung Multiple Automatic Re flash Tool dp Q amp A 1 Can use SMART with my Microsoft Phone 7 OS device e g GT I8700 No The SMART tool does not support software upgrades for Phone 7 devices 2 Can use SMART with my Google Experience Device e g GT 9250 No The SMART tool does not support software upgrades for Google experience devices 3 My device failed to upgrade what should do Please contact a shop employee for advice 4 If have previously updated my device using unauthorised software will my SMART still be able to upgrade the software No SMART will not be able to update your devices software if it has previously been Installed with non authorised software 5 How many devices can SMART support at one time Up to 8 different devices depending on the PC used at your location 21
8. date available There are same versions between Upi Keep the phone connected Software update available There are same versions between Upgrade and current Continue Keep the phone connected 13 Samsung Multiple Automatic Re flash Tool PSAMSUNGd Note For Android OS devices where the mobile device currently has the clair software version installed it will need 2 upgrades via SMART to upgrade to the Gingerbread software version SW versions from Eclair to Gingerbread are Eclair then Froyo then Gingerbread Process 1 The S W of for both Froyo and Gingerbread is downloaded to the PC that SMART is installed on but only Froyo will be displayed 2 When the customer connects the mobile device to be upgraded to SMART the mobile device will first be upgraded from clair S W to the latest available version of Froyo and then the Froyo S S will be upgraded to Gingerbread 14 Samsung Multiple Automatic Re flash Tool PSAMSUNGd 4 Other functions 4 1 Phone Software Recovery Software recovery is used in the below situations Software upgrade is incomplete due to upgrade error Even if the device software is at the latest version the customer requests it to be upgraded again Customer wants to initialize his phone Factory Mode Phone does not turn on Note Do not disconnect the USB cable from the phone during recovery Note For rooted phone use Factory mo
9. de only Factory mode will be available in a Future version S W Type Home software Reserve customer data and upgrade to the latest version Factory software Initialize the phone and upgrade to the latest version will be applied in a later version Factory software initializes the phone Therefore it should be used in cases where the device has been rooted or the customer wants to initialize his phone only Model Select the model registered in Phone Management Refer to 3 2 Phone Management Note Local code see below listed will depend on the model selection Local code Select the Network Operator Buyer code Note OS type see below is listed according to Local code selection OS Type Select OS Type 15 Samsung Multiple Automatic Re flash Tool PSAMSUNGd Note Wrong selection of model and local code will cause a software upgrade error or the phone to malfunction 1 Select Phone Software Recovery in Management System Management System Phone Software Recovery pop up box will appear Phone Software Recovery step 1 4 0000 X Select Phone to recover Select a Phone model Local Code to recover and click Next Om Omm B B Check Phone model amp Local Code Remove the battery and check Phone model on the real panel M the Phone model and Local Code is not correct a fatal error may occur in the Phone during recovery process ii iial 2
10. eu SMART Samsung Multiple Automatic Re flash Tool User Guide For Managers Copyright 2012 Samsung Electronics Co Ltd ll rights reserved Ver 5 0 SMART 3 12 0211 Samsung Multiple Automatic Re flash Tool PSnmsungd What is SMART With a PC running Samsungs SMART software tool Customers can upgrade their phone to the latest Software rapidly and easily by themselves SMART provides following benefits v Customers can upgrade their phone themselves v Only USB cable suitable PC and Internet Connection is needed to start Software upgrade v SMART Software upgrade can support up to 8 different models at the same time If using SMART on PC running Microsoft Windows 7 see Requirement notes below for more details Requirement Item Specification Microsoft Windows Vista 32bit Support up to 8 devices Microsoft Windows 7 32bit Support up to 8 devices Microsoft Windows XP 16 32bit Support only 1 device Note Recommended PC to be used Windows 7 32bit Minimum H W Spec Available Hard Disk Drive HDD space for SMART 100GB at least CPU Core 2 duo PC RAM Memory 2GB Recommended H W Spec CPU Quad Core RAM Memory 4GB Multi Hub Be able to support 500mA for each port Note Recommended Hub Belkin USB Hub 1 Micro USB 7 Pin for SMART Phone USB cable 2 30 Pin for Tablet Supported device range Samsung Smart Phones v Feature Phones v Tablets y R R N Support dev
11. ically 5 Apop up will appear showing the updated software list Click OK Scanning Phone Models Medel Local Code stan Gr er Success ron m success ern mu Soezen 3 of 3 Add Phone Models Completed ca 10 Samsung Multiple Automatic Re flash Tool PSnmsungd 6 Status changes after web download completed Symbol X will change to O Note After initial setting web download is works at a scheduled time when new S W is available on the SMART server Refer to 3 3 Phone Software Update setting When SMART starts SMART checks for new S W versions from SMART server This will be applied at a later version Note After web download old S W versions are deleted Menu x mls Phone Management Go main screen RTE a ees r Lasterson SOOOWAW TSOCOERRIVnSCOnGANOSOODNIN 73 30 N a x lant ersen _ ORORASOEOE vansoomoenon sonan 58424 crime m x Lantern RONEN ANEOERASARDNTOVT SOOO 5 97 i omo P im x con em e Ba x or am 1x Ba x oon amo Ht w x con m m BE x oon mn m w x oon an m w x oon mn m Ba x con crimes un el x con Note How to remove the specific software 1 Select the checkbox of software that you want to remove 2 Click Reset Binary _ x Phone Management m me EIERN u WM Taso BA Gingerbread I x Last Version T9COCKW IVK ISOODERAIVS ISCODNKIVT ISIHO 58S M orao on one x Lartvesson _BOOGKWOASOODERLIV49G0OHIONSOOOKWM 584 21 M ormo en crowtread M
12. ice Bada series OS devices from Bada version 2 x Note SMART does not support o GED s Google Experience Devices e g Nexus S Galaxy Nexus o Windows Mobile OS devices o Samsung Bada 1 x platform devices Account is assigned to each PC Account will not work on another PC after the account has been used to sign in on a different PC i e A Login and Password used for SMART are Tied to a specific PC User management Internet Connection required Note Recommended connection Wire LAN connection Remak PC able to support USB connection Additional Note In this Guide the term Rooted refers a device that has been previously upgraded with non authorized Software Samsung Multiple Automatic Re flash Tool PEnmsungd 2 1 SMART Installation and Un installation SMART Installation Note If Samsung KIES software is currently installed on the PC to be used with SMART tool please Uninstall KIES first before installing SMART tool Do not install KIES on the same PC as the SMART tool Start SMART Installation Note Estimated times for installation given below are related to PC spec and O S type Windows 7 5 to 7 minutes Vista 8 to 15 minutes XP 10 to 20 minutes Note Once you have installed the SMART tool and used your assigned ID and Password to change the PC used for the SMART Tool to different PC you will need to request a new ID and Password from Samsung 1 First install the DataGuarder exe file
13. ogin page 18 Samsung Multiple Automatic Re flash Tool dp 3 Change PC If you need to change the PC please contact your local Samsung Support team to issue a new account ID and Password Note After the ID has been used with a specific PC that ID cannot be used with another PC Note The About function enables you to check which version of SMART tool you are current using Monu Y Management System Smart Tool Software version will be shown in the pop up that will appear the area of the red box shown in the picture below 5 Exit Note SMART Exit is available through accessing the Management System page only 1 Press Alt F10 in Main page to enter Management system 2 Input ID and password 3 Tick the exit button Management System gt gt 2 19 Samsung Multiple Automatic Re flash Tool PSAMSUNGd 6 Trouble Shooting 1 Phone Management After SW has been downloaded from the SMART server to the PC being used to run the SMART tool program there may be a few minutes delay before the SW is available for use Scanning Phone Models Model Local Code Factory Reset Home Status T 1900 ER x o Success T 1900 e x o Success T 1900 ERA x o Success 3 of 3 Add Phone Models C However if there is any difficulty in using the SMART tool after the SW has been downloaded please re boot your SMART PC 2 Error Codes 1 Error 13 Model not supporte
14. pe Factory Rese Home Model er eooe Local Code OS Type Check Phone moder amp Remove the battery ard check Phone model on the real panel Ifthe Phone model and Local Code Is not correct fatal error may occur in the Phone during recovery process 17 Samsung Multiple Automatic Re flash Tool dp 6 Click Next 7 Set the phone to Emergency mode Recovery mode according to the guide displayed in SMART Note Emergency mode may differ for each model Refer to the guide in SMART 8 Click Next after selecting checkbox o of Read all information 9 Connect the phone via USB cable 10 Start recovery 11 Click OK after recovery mode complete Note A recovery log will be saved in SMART server It takes up to 3 minutes to be saved Software recovery fail If firmware recovery is not completed correctly the recovery function can be tried again 1 Click Try again and restart recovery mode when the message recovery incomplete is displayed 2 If recovery fails after several attempts send the log file saved on the PC via E mail to your local Samsung support office The log file can be found on the PC The Default Path is C Program Files Samsung SMART Log 4 2 Menu Menu Management System 1 USB Driver Reinstall If the SMART tool software does not recognize the phone when connected via USB cable use this tool to install USB driver again 2 Lock Screen Move to l
15. rt gt Uninstall Samsung SMART 2 Start Uninstall SMART It cannot be canceled during un installation 3 After un installation it is recommended to restart PC for complete un installation Remove DataGuarder 1 Control panel gt Program and function gt Select DataGuarder solution gt Mouse Right button gt Remove Path to remove DataGuarder may differ subject to PC OS in use 2 3 Pre Configuration Set the option following below instruction Path Control Panel gt SYSTEM gt Advanced SYSTEM gt Hardware gt Device installation setting coches a Wei Do you want Windows to download driver software and realistic icons for your devices Yes do this automatically recommended No let me choose what to do Always install the best driver software from Windows Update Install driver software from Windows Update if it is not found on my computer Never install driver software from Windows Update Z Replace generic device icons with enhanced icons Cieee Samsung Multiple Automatic Re flash Tool dp 3 How to use SMART 3 1 Execution 1 Run the SMART tool 2 Input ID amp password Note After the ID has been used with a specific PC that ID cannot be used with another PC Note Normally the SMART tool will start up automatically when the PC is booted up i e when it is started If the SMART tool does not start up automatically after 2 minutes please use the SMART shortcut on
16. wn arrows to display Hours and minutes There must be a Period of at least 2 hours between Start Time and End Time Note If internet infrastructure is poor i e low Internet speed set the time to a longer period 4 Click OK 5 If schedule set is completed return to main page for software upgrade with Alt F10 12 Samsung Multiple Automatic Re flash Tool lt i 3 4 Software Upgrade Software upgrade function will be operative when a device is connected to PC after setting up has been completed 1 Connect your device via a USB cable to the computer runni FL ing the SMART tool software _ Software update available 1 3 000 A 2 3 000 P 373 000 Home Home Home GT 19100 GT 19100 GT 19100 Gingerbread Gingerbreai Gingerbread Completing the update you Updating your phone Phone software Keep tne phone connected software Keep the phone connected 3 3 000 Home GT 19100 After clicking the OK button detach USB cable and your phone Note If the S W of your mobile device is already at the latest version available via SMART SMART will display the following message There are same versions between Upgrade and current Continue If Continue selected the mobile device will be upgraded to the same software currently installed in the device 1 3 000 HOME GT 19100 Gingerbread Software up
17. your PC desk top that will have been added automatically when the SMART tool was installed Alternatively you can run SMART from the START menu Note Confirm you have your PC connected to an internet connection Note If there is new S W for a specific model available on the SMART support server when starting SMART SMART starts web download of S W in the background The new S W will be available for SMART to use when starting SMART again This process is dependent on the SW previously selected for download in the Phone Management area See section 3 2 Phone Management for information regarding how to select Models SW you wish to download initially Note SMART can only be terminated i e closed from the Management System screen Refer to 5 SMART Termination 3 Connect USB cable to PC Note If you are using a Desktop PC not a Laptop or Notebook then connect the USB cable to rear USB port in the Desktop PC Avoid using the front USB port If you are using a Laptop or Notebook device and you find you are having difficulty with connect a mobile device to be upgraded to SMART change the USB port and try again 4 Connect some model to PC to complete the installation of USB driver Samsung Multiple Automatic Re flash Tool dp SMART Main Page The picture below shows the screen the customer will see Samsung Multiple Automatic Reflash Tool onvenientiy ftware ver nt possibl Please connect
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