Installation & Starting Guide
Contents
1. Also be sure that your Wi Fi router has 2 4ghz frequency band or is a dual band router with 2 4ghz and 5ghz If you have a dual band router you ll want to sync your mobile device to the 2 4ghz network before you sync SkyBell 3 SkyBell cannot connect to 5ghz Instructions 1 Download the app from the iTunes App Store or Google Play Store 2 Search SkyBell and select our free app 10 Launch the app On the home screen tap Register and create an account by entering your information and completing the account creation process Then log out by tapping the settings icon and then tapping Sign Out in the top right corner Next sign back into the account with your new credentials The Syncing Process Before syncing the device be sure that your mobile device is connected to a 2 4ghz wireless network and not a 5 0ghz network 2 From the home screen in the app tap the link that says Add device Follow the screens that guide you through the syncing process You will need your SkyBell Device ID and Wi Fi Password Be sure to put the device into Sync Mode by hitting and holding the main SkyBell button until the LED light starts blinking A If the setup is successful a The SkyBell LED blinking red light will turn into a blinking green light b A blinking green light means SkyBell device is connecting to server and syncing your account c The LED light will2. Key 1 Red Solid Device has power but no Wi Fi or internet connection 2 Red Blinking Fast Device is in setup mode 3 Red Blinking Slow Device has direct power and battery is charging Green Solid Device has power Wi Fi and server connection normal Green Blinking Fast Device has power and Wi Fi but no server internet connection Green Blinking Slow Device has power and Wi Fi but is connecting to server SkyBell Product Information Guide This Important Product Information Guide contains safety and handling regulatory and warranty information for your SkyBell This document is provided as is SkyBell Technologies Inc SBT us we or our assume no responsibility for any typographical technical or other inaccuracies in this document SBT reserves the right to periodically change information that is contained in this document However SBT makes no commitment to provide any such changes updates enhancements or other additions to this document to you ina timely manner or at all Visit the SkyBell Web site www skybell com for current updates and information concerning the use and operation of SBT Products To avoid injury read all operating instructions and the following safety information before using your SkyBell Wi Fi video doorbell For detailed operating instructions read the entire guide below or by visiting www skybell com support Impor
3. 6 SKYBELL WiFi Video Doorbell Installation amp Starting Guide www skybell com SkyBell works with the majority of existing home power standards around the world and with 95 of existing wired doorbell wires SkyBell is designed to work with the power that is connected to your current doorbell and is connected to a low voltage transformer no matter if you have a 110 120 VAC or 220 230 240 VAC power standard SkyBell can only be attached to a low voltage transformer 8 36 VAC or 12 VDC and not directly to primary power 110 120 VAC and 220 230 240 VAC Questions Want to see a video Visit www SkyBell com support WARNING Risk of electric shock Do not attempt to install SkyBell in wet conditions Do not proceed if you SkyBell or the area around your door is wet SkyBell can only be attached to a low voltage transformer 8 36 VAC or 12 VDC and not directly to primary power 110 120 VAC and 220 230 240 VAC SkyBell Components Infrared LED Night Vision Camera _ Camera Positioning Hole LED Indicator Motion Sensor Button Microphone Speaker Set Screw Advanced Components Motion sensors detect a visitor LED button tells you if SkyBell is disconnected from Wi Fi Infrared technology lets you see at night Contents SkyBell Doorbell Device Mounting Plate Special Locking Tool Wall Screws 4 NE Screw Anchors 4 Wire Connectors 2 MA a Tools You May
4. F Low or high temperature conditions might cause the Device to stop working properly FCC WARNING EXPOSURE TO RADIO FREQUENCY ENERGY THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES OPERATION IS SUBJECT TO THE FOLLOWING 2 CONDITIONS 1 THE DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE AND 2 THE DEVICE MUST ACCEPT ANY INTERFERENCE RECEIVED INCLUDING INTERFERENCE THAT MAY CAUSE UNDESIRED INTERRUPTION FOR PRODUCT AVAILABLE IN THE USA CANADA MARKET ONLY CHANNEL 1 11 CAN BE OPERATED SELECTION OF OTHER CHANNELS IS NOT POSSIBLE THIS DEVICE AND ITS ANTENNA S MUST NOT BE CO LOCATED OR OPERATED IN CONJUNCTION WITH ANY OTHER ANTENNA OR TRANSMITTER FCC RADIATION EXPOSURE STATEMENT THIS EQUIPMENT COMPLIES WITH FCC RADIATION EXPOSURE LIMITS SET FORTH FOR AN UNCONTROLLED ENVIRONMENT THIS EQUIPMENT SHOULD BE INSTALLED AND OPERATED WITH A MINIMUM DISTANCE OF 20CM BETWEEN THE RADIATOR AND YOUR BODY ALL CABLES USED TO CONNECT PERIPHERALS MUST BE SHIELDED AND GROUNDED OPERATION WITH CABLES CONNECTED TO PERIPHERALS THAT ARE NOT SHIELDED AND GROUNDED MAY RESULT IN INTERFERENCE TO RADIO AND TELEVISION RECEPTION SkyBell Limited Warranty Subject to the terms and conditions of this Limited Warranty SBT warrants to you only the original purchaser that under normal use the SkyBell device the Product will substantially conform with the specifications listed on our website www skybell com and be free of reproducib
5. INCIDENTAL DAMAGES e ii DAMAGES OR LOSS OF ANY NATURE WHATSOEVER RELATING TO LOST PROFITS LOSS OF OR DAMAGE TO PERSONAL PROPERTY LOSS OF DATA OR PRIVACY OR CONFIDENTIALITY ANY INABILITY TO USE ALL OR PART OF THE PRODUCT PERSONAL INJURY OR ANY FAILURE TO MEET ANY DUTY INCLUDING BUT NOT LIMITED TO ANY LACK OF NEGLIGENCE OR OF WORKMANLIKE EFFORT OR e ili INDIRECT SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF RELATING IN ANY WAY TO THE SKYBELL PRODUCT SBT S CUMULATIVE LIABILITY WHETHER FOR BREACH OF CONTRACT WARRANTY NEGLIGENCE STRICT LIABILITY IN TORT INDEMNIFICATION CONTRIBUTION OR OTHERWISE SHALL BE LIMITED TO THE DIRECT DAMAGES RECOVERABLE UNDER LAW BUT NOT TO EXCEED THE PURCHASE PRICE FOR THE SKYBELL WI FI VIDEO DOORBELL YOU HEREBY RELEASE SBT ITS MANUFACTURERS SERVICE PROVIDERS LICENSORS AND EACH OF THEIR RESPECTIVE AFFILIATES FROM ANY AND ALL OBLIGATIONS LIABILITIES AND CLAIMS IN EXCESS OF THIS LIMITATION SBT IS ALSO NOT LIABLE FOR ANY COSTS OR DAMAGES ARISING FROM OR RELATED TO YOUR BREACH OF THIS AGREEMENT SBT ITS MANUFACTURERS SERVICE PROVIDERS LICENSORS AND EACH OF THEIR RESPECTIVE AFFILIATES DISCLAIM ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS LIMITED WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA ALL CLAIMS BY YOU WHETHER IN TORT CONTRACT STRICT LIABILITY OR OTHERWISE MUST BE BROUGHT WITHIN TWO YEARS FROM THE DATE
6. ND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESSED IMPLIED OR STATUTORY INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE STATUTORY OR OTHERWISE THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH MAY VARY FROM STATE TO STATE THE EXPRESS WARRANTY STATED HEREIN IS THE ONLY EXPRESS WARRANTY MADE TO YOU AND IS PROVIDED IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES AND CONDITIONS IF ANY INCLUDING ANY CREATED BY ANY OTHER DOCUMENTATION OR PACKAGING NO OTHER WARRANTIES OR CONDITIONS ARE MADE WITH RESPECT TO THE PRODUCT OR THE WARRANTY SERVICES BY ANY PERSON INCLUDING BUT NOT LIMITED TO SBT AND ITS SUPPLIERS NO INFORMATION ORAL OR WRITTEN OR SUGGESTIONS GIVEN BY SBT ITS AGENTS OR SUPPLIERS OR ITS OR THEIR EMPLOYEES SHALL CREATE A WARRANTY OR CONDITION OR EXPAND THE SCOPE OF THIS LIMITED WARRANTY ALSO THERE IS NO WARRANTY OR CONDITION OF TITLE QUIET ENJOYMENT OR NON INFRINGEMENT IN THE PRODUCT YOU MAY HAVE GREATER RIGHTS EXISTING UNDER LEGISLATION IN YOUR JURISDICTION WHERE SUCH LAWS PROHIBIT ANY TERM OF THIS LIMITED WARRANTY IT SHALL BE NULL AND VOID BUT THE REMAINDER OF THE LIMITED WARRANTY SHALL REMAIN IN FULL FORCE AND EFFECT Exclusion of Consequential Incidental and Certain Other Damages and Limitation of Liability TO THE FULL EXTENT ALLOWED BY LAW SBT IS NOT LIABLE FOR ANY i CONSEQUENTIAL OR
7. Need for Installation Pliers or crimpers Power Drill or Screw Driver Outdoor Adhesive Wire Strippers Installation Guide WARNING Risk of electric shock Do not attempt to install SkyBell in wet conditions Part 1 Wi Fi Test Before you begin the installation process it is a good idea to confirm you have Wi Fi signal range at your door To test simply place your smartphone where you plan to install SkyBell If you have a Wi Fi connection on your phone then SkyBell will also have Wi Fi connection 99 of the time If the location is out of range you will need to install a Wi Fi repeater or amplifier Part 2 Installation 1 To begin press your current doorbell button to make sure your existing doorbell chime works Skip if you do not have a home doorbell chime 2 Itis recommended that you turn of power to your doorbell by switching off your circuit break Before moving to the next step please confirm that your wires are not connected to high voltage power SkyBell can only be connected to a low voltage transformer from 8 36 VAC or 12 VDC Remove existing doorbell and carefully detach or cut the 2 wires currently connected to your existing doorbell af Remove mounting plate from the packaging and run the wires through the center of the mounting plate Be sure the front side of the mounting plate faces you 5 Secure the mounting plat
8. THE CAUSE OF ACTION ACCRUES THIS LIMITATION OF LIABILITY CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT THE FOREGOING APPLIES EVEN IF SBT OR ANY SUPPLIER OR AGENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES EVEN IN THE EVENT OF FAULT TORT INCLUDING NEGLIGENCE STRICT OR PRODUCT LIABILITY MISREPRESENTATION OR OTHER REASON AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE SKYBELL WI FI VIDEO DOORBELL IS NOT INTENDED TO BE USED AS AN ALARM 20 SYSTEM SECURITY SYSTEM OR THEFT DETERRENT SKYBELL MAKES NO CLAIM OR REPRESENTATION THAT IT WILL KEEP YOU OR YOUR PROPERTY SAFE FROM HARM Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitations or exclusions may not apply to you If any term of this Limited Warranty is held to be illegal or unenforceable the legality or enforceability of the remaining terms shall not be affected or impaired Exclusions From Limited Warranty This warranty does not apply to i theft or loss of the Product ii damage caused by accident abuse misuse water flood fire or other acts of nature or external causes ili damage caused by service performed by anyone who is not an authorized service provider of SBT iv damage to a product that has been modified or altered without the written permission of SBT v any damage or defects caused by rough handling or extreme thermal or environmental co
9. e to the wall with the 4 screws If you have stone brick or drywall drill holes with the correct drill bit for your surface and use the anchors to secure the screws Correct Drill Bit Sizes Masonry 3 16 Wood 9 64 Steel 9 64 Instead of drilling the mounting plate into place you may use an outdoor adhesive to glue the mounting plate into place Na Caution Do not connect SkyBell directly to high voltage wires 120 130V or 220 230 240V from your primary power system SkyBell can only be attached to low voltage wires from a transformer 8 to 36 VAC or 12 VDC 6 Use your fingers to rotate the camera into the correct position OR insert a screw driver into the square hole on the back of the camera and rotate the camera into desired position 7 Next strip the ends of your home s wires and the ends of the SkyBell wires 8 Twist the ends of one SkyBell wire and one home doorbell wire as shown below It does not matter which wires you use as long as you use one from the house and one from SkyBell 9 Next insert the joined wire into a blue connector and push until the wire reaches the end of the connector 10 With a pair of pliers clamp down on the connector with some force to join the wires together 11 Repeat with the other wire You can connect the wires from your SkyBell to either wire coming from your wall 12 Turn your power back on 13 Next check SkyBell to confirm t
10. hat the LED light is on The device LED light will slowly blink red if the battery is charging The light will turn a solid red when the battery is full When the device LED is a solid red the device is ready for the Syncing Process This normally takes less than 2 minutes but can take up to 15 minutes for the battery to charge 14 Once you see the solid red light press the SkyBell button to confirm that your current home doorbell chime works correctly 15 Next gently place the SkyBell device over the mounting plate Make sure that the small video camera is on top and the main button with LED ring is on the bottom Insert the special locking tool into the hole at the bottom center of the device Turn the tool to the left three full rotations This will lock the device Do not over turn Be sure that the screw is not exposed beyond the bottom of the device Your SkyBell device is now properly installed Please allow the device s battery to charge for 10 15 minutes before moving to Section 2 Syncing SkyBell Syncing SkyBell to Wi Fi and Mobile Device What You Need For this section of the setup process you will need 1 An iOS or Android device 2 Name of your Wi Fi network 3 Wi Fi network password if necessary 4 SkyBell Device ID Label Preparation 1 Before you get started allow SkyBell to power up for 10 minutes During this time the LED light should be red or slow blinking red 2
11. le defects that eliminate the functionality or successful operation of a feature critical to the primary functionality or successful operation of the Product for a period of TWELVE 12 MONTHS starting as of the date of your purchase of the Product the Warranty Period Exclusive Remedy During the Warranty Period SBT will at its sole option repair or replace any Product or parts of a Product that fail in normal use Such repairs or replacement will be made at no charge to the customer for parts or labor provided that the customer Shall be responsible any shipping charges SBT retains the exclusive right to replace the Product with a new or refurbished like new Product in its sole discretion A replacement Product or part assumes the remaining warranty of the original Product or ninety 90 days from the date of replacement or repair whichever provides longer coverage for you When a Product or part is exchanged any replacement item becomes your property and the replaced item becomes SBT property SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY There is no warranty of any kind for any defects discovered after the Warranty Period has lapsed After the Warranty Period has expired SBT at its sole and complete discretion may offer you a replacement Product or repair of your Product in exchange for a fee to be determined at SBT s discretion No Other Warranties THE WARRANTIES A
12. nditions or a rapid change in such conditions corrosion oxidation unauthorized modifications or connections unauthorized opening or repair repair by use of unauthorized spare parts accidents forces of nature or other actions beyond the reasonable control of SBT vi any damage or defects caused by operating the product outside of the permitted or intended uses described on SBT s websites vii damage caused during installation of a Product or viii cosmetic damage such as scratches nicks and dents In addition SBT reserves the right to refuse warranty claims against products or services that are obtained and or used in contravention of the laws of any country Geographic Limitations Devices returned from outside the US and Canada may not be able to be returned due to an act of God war embargo or other act by one or more sovereign nations limiting commerce between the US and another country or some other action or event outside SBT s control Return of devices from outside the US and Canada is at your own risk SBT is not responsible for providing a replacement device if in SBT s sole discretion it cannot successfully or legally ship a product to an international destination Reseller Limitations This Warranty only applies to devices purchased from authorized SBT dealers Devices purchased from unauthorized dealers and or individuals reselling new or used devices are not eligible to receive Warranty service
13. or a refund of any kind A list of authorized resellers is available on SBT s website To review the full warranty visit www skybell com legal SkyBell and SkyBell Technologies Inc are trademarks SkyBell Technologies Inc registered in the U S and other countries 22 SK YBELL www SkyBell com SkyBell is a Wi Fi enabled doorbell and is a trademark of SkyBell Technologies Inc The device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operations Fcc 1D Z64 cc3000eM CE
14. tant Safety and Handling Information Warning Failure to follow these safety instructions could result in fire electric shock or other injury or damage to the SkyBell Product or other property Your SkyBell The SkyBell Wi Fi video doorbell was built to withstand the wear and tear of a traditional doorbell Do not disassemble open crush bend deform puncture shred microwave incinerate paint or insert foreign objects into the SkyBell Do not use or attempt to install your SkyBell if it has been damaged Water and Wet Locations Your SkyBell Wi Fi video doorbell is weather resistant but not waterproof Take care not to spill any food or liquid on the SkyBell especially before its installed Try to install your SkyBell in a dry location protected from adverse weather conditions DO NOT ATTEMPT TO INSTALL YOUR SKYBELL IF YOU OR THE DWELLING ONTO WHICH YOU ARE ATTEMTPING TO INSTALL THE SKYBELL ARE WET USE THE CIRCUIT BREAKER TURN OFF THE POWER TO THE DWELLING PRIOR TO INSTALLING THE SKYBELL WI FI VIDEO DOORBELL Repairing or Modifying a SkyBell Never attempt to repair or modify your SkyBell Doing so will automatically void your warranty Child Hazards Keep the SkyBell Wi Fi video doorbell and its accessories out of the reach of small children Keeping SkyBell Within Acceptable Temperatures SkyBell is designed to be operated in temperatures between 40 degrees and 71 degrees C 40 degrees to 160 degrees
15. turn solid green when it is ready for use On average this takes a few minutes but can take up to 15 minutes B If the setup is unsuccessful please a Restart the Syncing Process by first confirming that the SkyBell light is blinking red If it is not then press and hold the main SkyBell button for 20 seconds until the light is blinking red b In the app go back to the home screen in the app and tap Add Device c Enter the Wi Fi information and the SkyBell Device ID again d Be sure you accurately enter your Wi Fi Password and the SkyBell Device ID Wi Fi passwords can be case sensitive 3 Once your setup is successful it may take up to 15 minutes for the device to connect to the server and for your account to be created 4 When the SkyBell LED is a solid green light press the SkyBell device button and answer the call to confirm it is working properly If you need to adjust the camera place the security tool into the small hole below the camera Rotate the tool to position the camera with your finger and the security tool In the app your new SkyBell device will appear in the home screen of the app You can tap that device to adjust its individual settings Red Light If the LED light is a solid red at any time after a successful sync this means the device does not have WiFi connection and or internet connection Please visit www SkyBell com support to troubleshoot LED Light
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