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1. Enable Beanstream Module O True Exclude these Zones TEE Do you want to accept Fal If a zone is selected disable Beanstream payments eee this payment method for that Box Office zone USA World Zones Merchant ID 99999 N Your Merchant ID used for the Beanstream service all digits Image den Set Order Status Set the Image of payment ES Browse Set the status of orders made module with this payment module to this value Payment Zone Australia If a zone is selected only enable this payment method for Dooie that zone USA World Zones Exclude these Countries If countries are selected disable Please select Payment Zone this payment method for that countries Bean Stream message displayed at the Front End PAYMENT METHOD Please select the preferred payment method to use on Please Select this order pi Cheque Money Order P Credit Card Owner user name Credit Card Number CVV Code The 3 or 4 digit validation number on the rear of your card Credit Card Expiry Date 01 w 2012 s osConcert y cartzone User Manual Jan 13 Page 74 of total 108 Pages osConcert visual online seat reservation User Manual Wallet Payment Wallet Payment WP is a wonderful seldom used payment option Registered users are able to top up their digital wallet account and use the balance later for purchasing tickets One advanta
2. Jan 13 Page 48 of total 108 Pages osConcert Customized Invoice Page Template The Customized Invoice Page in Admin gt Marketing is probably one of the most important templates you use in osConcert This template is for the Printable INVOICE in the CUSTOMER ACCOUNT eg the customer section where customers can check their account and orders Click the Admin gt Marketing gt Email messages gt Customized Invoice page arketng gt General User admin Account Settings Signout Help Clear Cache Front End A euummany af mark i ting tasks 08 E e Surveys eMarketing SMS Marketing SEO Newsletters Wallet Options CART ZUNE Quick Links yg TICKET Admin User Manipulation 2S Admin User Password Remember COUPONS User Creation El Menus a Customer Password Remember Orders Message to all customers Customers 5 R Customized Invoice Page E d It Concert Details SALES Contact Us PURCHASED Shop Settings Seatplan Channels Products CMS Marketing Sales Click on the EDIT option to open the WYSIWYG editor Edit the text and insert remove the field references as you wish Do not forget to click the SAVE option to save all your settings Customized Invoice Page Invoice Title osConcert Tax Invoice Invoice Text B Z U a2 2 2 Styles v Format X L EF Omg i MOLI 2 Hix xen Ma ah ea E Merge Fields Store Logo S ii L
3. Jan 13 Page 43 of total 108 Pages osConcert visual online seat reservation User Manual Admin User Manipulation Template osConcert encourages users to strengthen the ir Admin password Every time there is a manipulation in the Administration section of osConcert for example when additional Administrators are created or an Admin password has been changed osConcert will generate and send an automatic email to the respective user and the system administrator that is you Admin gt Marketing Click to expand and to preview the Admin gt Marketing gt Admin User Manipulation Template f Marketing General User admin Account Settings Signout Help Clear Cache Front End A summary ot marketing tasks a O o General Surveys eMarketing SMS Marketing CART ZUNE ae Newsletters Wallet Options sr Quick Links Email Messages TICKET Admin User Manipulation Ed it PA il DISCOUNTS Admin User Password Remember COUPONS User Creation El Menus Customer Password Remember Orders Message to all customers PURCHASED Customized Invoice Page Customers Contact Us Concert Details SALES Seatplan Channels Shop Settings Click on the EDIT option to open the WYSIWYG editor Edit the text and add remove the field references Do not forget the required Subject and Reply to fields Click the SAVE option to save all your settings eer Save Email Subject osConcert Registration
4. Jan 13 Page 66 of total 108 Pages osConcert visual online seat reservation User Manual Payment Modules introduction In osConcert as in any shopping cart it is important to understand the order status We should remember that a Pending status will mean that we have yet to collect full payment and a Delivered status will mean that we have full payment and we can release our PDF E Tickets for download and printing All our Payment Modules will need the correct payment status The most important payment statuses are Pending 1 Processed 2 Delivered 3 the other statuses are Backorder 4 Refund 5 and Preparing Paypal 6 where is the programming element All installed Payment Modules in osConcert are listed in alphabetical order and can be previewed by double clicking on a Payment Module tab To edit install the module first then click the EDIT button to configure the Payment Module fields Admin gt Payment gt Payment Gateways Cheque Money Order This module serves as a simple starting point for use with Pending orders Cheque Money Order xX Edit Enable Cheque Money Order True Money Order Except Payment F Australia Module Fal Zone Do you want to accept Huge If a zone is selected disable Box Office Cheque Money Order payments this payment method for that LJ USA zone World Zones Money Order Make Payable cartZone UK to Who should payments be ma
5. E Show Note General Status Use the tick boxes to set status Active in order to be used in osConcert emails and orders Show Label show front end and Required Default Value This field can be used to show a greyed text inside the field at the front end that will be overwritten by the customer for example Only Numeric or Other Mobile see below example NOTE especially when using a Drop Down menu is it advisable to use here a predefined default value eg a text saying click for options Your Contact Information Telephone Number No Spaces Please Second Telephone Number Mobile Number No Spaces Please Input Information Text Box Set Size Minimum Length and Maximum Length These values are set when Customer Account Field was created and can be edited Ask the help of a webmaster to achieve this NOTE this Text box can be replaced with a Title Text Area Check Box Option Button Drop Down Menu or Custom box To change the default Text box first Delete the Customer Account Field then re create a new Customer Account Field and select a Pull Down text field Populate or edit the Pull Down Menu with your own Option Names and Option Values using the insert delete buttons Label Text Edit the Label Error Input Rollover and Input Help texts as per your own requirements Select Pages to Display Front End Tick boxes to show this field at Sign up and Account Edit B
6. Ke SHOW 3 SHOW 3 Description Venue Date Time an He SHOWS fy SHOWS Description Venue Date Time to r SHOW6 ISHOW 6 Description Venue Date Time General Admissi General Admissi Description Venue GA Date 9pm Date GA osConcert y a cartzone User Manual Jan 13 Page 92 of total 108 Pages osConcert visual online seat reservation User Manual How to reset after the show has ended After a test or at the end of a listed show a show can be RESET To reset a show click the dustbin icon at the very last column of the show erent Cree site e ID actin Name ite sdang Dew apt soe Veter Date Tise Date 1D SHOW amp SHOW I Chew pt sog Veawer Date Tr r Sow SHOW 2 Chew ript sos Veawer Date Tame SHOW SHOW J Des tiptoe cae Date Tame Meow 4 Meow 4 Desi ri t 106 cae Date Tr SJON 5 SHOW 5 thew ipt som Veawr Date Tame VOW 6 Mews Chew ipt soe Veawr Date Tame Cemperal Admissa General Aden Dex rigt 06 vease A Date oem Date GA Bosat Description Venue Date Time Date ID ia SNE A Description Venue Date Time ri Description Venue Date Time a Description Venue Date Time a x Reset Cancel Description Venue Date Time m Description Venue Date Time SHOW6 SHOW 6 Description Venue Date Time General Admissi General Admissi Description Venue GA Date 9pm Date GA 7 amp DEVELOPERS Use this SQL query in phpMyAdmin to q
7. Eaz Default theme Marketing cartzone Sales Payment Date format to display dates Reports d m Y My Account We are selling seats as Products Tools _ Products Front End s osConcert y cartzone User Manual Send Admin Confirmation and Extra Drder Emails To User admin Account Settings Signout Help Store Owner cartZone UK E Mail From webmaster cartzone co uk State Province Mississippi Store Address and Phone cartZone UK London LW1 Company Logo osconcert png Server Date Offset 8 Time format to display time 12 User admin Account Settings Groups Store Owner cart one UK E Mail From webmaster cartzone co uk State Province Mississippi Store Address and Phone cartZone UK London LW1 Company Logo osconcert png Server Date Offset G Time format to display time 12 Page 17 of total 108 Pages osConcert visual online seat reservation User Manual In Admin gt Shop Settings gt Advanced gt osConcert Settings the followings settings can be configured at any time CART ZUNE vr Quick Links TICKET DISCOUNTS COUPONS El Menus Orders Customers Concert Details Products CMS Marketing Payment f Shop Settings Advanced osConcert Settings osConcert Settings General Languages Advanced You can enable more options in the osConcert Settings osConcert Version osConcert COMBI v6 DEC 2012 E Ticket Delivered Status 3 Currency Left S
8. Old Age Pensioners tickets OAP It is common that concession ticket holders show an ID osConcert y a cartzone User Manual Jan 13 Page 23 of total 108 Pages osConcert visual online seat reservation Product Shows Editing User Manual In the editing section of Admin gt Products the following Show sections can be configured J Products User admin s Products Seats Manage Products Attributes CART ZUNE Advanced Alternative Edit Categories Quick Links Categories Products TICKET New Category DISCOUNTS COUPONS gt Row A El Menus Row B Orders gt Row C o o SHOW Customers Category Name E SHOW 1 Concert Details gt Row D Category Venue E Venue fra gt Row E Category Date Bl Date PURCHASED 5 Row F Category Time E Time Shop Settings rs Row G Date Expires Seatplan Channels Toor Products gt Row H For your information the current server time is CMS E Rawi Tick if this will be a GA show with a Marketing Master Quantity La Row J he Sales Description El Description Payment gt Row K Reports gt Row L My Account gt General Admission Tools Pi gt Italian Buffet Front End cartZone Category Image Account Settings Signout Front End gt Help Clear Cache Add to Quick Links Shipping Specials H le Search Es Category heading E SHOW 1 titl 12 01 2013 1 12 00 00 2012 12 30 08 16 00 T On
9. then Seat to be edited Click the EDIT button in the right menu User admin Account Settings Signout Help Clear Cache Add to Quick Links Front End Products Seats Manage Products Shipping Alternative Edit Categories Date Expiry Go To Top Status Action SHOW 1 9 o Marketing Payment Shop Settings Reports My Account Seatplan Channels r a pic1 png Subcategories 14 Product 350 Search Categories Products Go To SHOW 1 ateanorie Row A O Date Added CI row D F Last Modified G now E Click YELLOW folder to DRILL THRU to next level o P E o Image Does Not Exist ow CI row G Oo Subcategories 0 C row H Product 20 C row I n rows o Copy Product Attributes to Ca o ALL products in Category a K o Copy to Row L CI row m o CI row N n categorise 14 Categories Products Search Categories Products Status Action B Seat A1 ov eo llseat i seat A4 O i Seat A5 4 0 on 3 Seat A6 A il E seat a7 Select SEAT and click the EDIT button 3 Seat A8 on B Seat A9 Oo eo 3 Seat A10 o ticket_icon gif 3 Seat A11 0 i l B Seat A12 Oo on rice ity O seat A13 Oo on seat a14 i Average Rating 0 00 E seat A15 o See next page a osConcert y cartzone User Manual Jan 13 Page 39 of total 108 Pages osConcert visual online seat rese
10. None meie oas Products ot El Ta eo BM ola mi Ss3 28 oat set re Marketing Payment Shop Settings Reports My Account Seatplan Channels pro gt STAGE Front End Help Manuals paie Bel Seat Number Seat cell link 3 A EI EAT 7 EG cartZone Products Quantity 1 B 1 z2 10 11 12 13 Products Model DATE ID Dec 21 C 1 23 4 5 j8 7 Bo io 12 13 Products Image Browse Products Image T T T ticket Joon oi p 2 2 3 4 5 16 7 le 2 lojii a2 ia3 115 Color Banding red E 1 2 E 4 l 3 5 7 8 3 10 11 12 13 14 15 Products Weight 0 00 2 3 4 5 6 7 8 310 jaa 12 13 v rranty is provided No Redistributable under the GNU General Public License After editing is complete click PREVIEW then the UPDATE or CANCEL button Chair A3 25 00 Chair A3 s Update Cancel a osConcert y cartzone User Manual Jan 13 Page 36 of total 108 Pages osConcert visual online seat reservation User Manual Color banding Color banding is referring to the colors used to identify and categorize seats in loaded seat plans whereby each color represent a price range and or a category eg Stalls Balcony VIP Student Child etc An automatic legend above the seat plan at the front end displays all the colors prices and any tickets that are currently in your seatplan shopping basket or already sold reserved osConcert is using a few colors by
11. gt Product Manager gt Reservation Manager pr 49 Demo User Group e Fulfiller e Blocked Via the Pull down menu select the new group via Admin gt Shop Settings gt Admin User Groups gt New Permissions f Shop Settings Admin User Groups New Permission User admin Account Settings Signout Help Clear Cache Add to Quick Links Front End File Permission General Zones Images CART ZUNE Languages es Admin User Groups Site Maintenance Advanced Orders Quick Links Help Manuals Quick Links Top Administrator TICKET aaa Top Administrator Top Administrator ee DISCOUNTS Call Centre Manager Call Centre Staff COUPONS V Customers Orders Product Manager Reservation Manager V Checkout Success El Menus z V Customers Create Order Process V Customers Order Addproducts Orders V Customers Order Addsubscriptions Customers W Customers Order Create Concert Details WI Create Order Products V Customers Order Add Services W Customers Order Addevents CMS Cms Faq Marketing V Configuration Payment V Reviews v Shop Settings arne V Customers Checkout Cs Result Reports V Cms Level My Account V Cms Homepage Seatplan Channels V Pages Update V Pages V Cms Mainpage To grant Web Developer s access to the various osConcert sections tick the respective options and click SAV
12. uninstall ALL the Order Totals modules and then re enable each module one by one To do so DELETE the Sub Total and the Totals THEN install Tax Service Charge Sub Total and Total a osConcert y cartzone User Manual Jan 13 Page 77 of total 108 Pages rd Co klar ert n User Manual Tax GEO zones introduction Taxes and Service Charges are Zone country specific At this moment osConcert has 4 build in GEO ZONES USA Australia Box Office and World Zones NOTE World Zones incorporates ALL the countries of the world outside of the USA and Australia and Box Office This means the Tax or Service Charge you set to be charged for World Zone will be charged for ALL customers in the selected zone s country including orders generated by the nominated Box Office Normally the 4 default installed GEO zones are sufficient to get started with osConcert and do not require any additional set up please proceed to Error Reference source not found However for a more focused exposure in your own country e g UK it is possible to create anew GEO Zone as UK United Kingdom especially for the purposes of setting a new Tax or Service Charge like VAT that will be unique to that zone and not seen to any other World Zone customers You may want to ask the help of a webmaster to assist you with this For more information please see Setting up a Tax for a specific Country ft Payment Payment Gateways User admin Account Sett
13. 5 00 2 1 1179 Y user name user name SHOW 2 DATE 1 1 Delivered 5 00 3 3 132 Y user name user name SHOW 1 DATE 1 1 Delivered 5 00 4 4 1442 Y user name user name DATE 1 1 Delivered 5 00 5 5 1582 Y user name user name SHOW 2 DATE 1 1 Delivered 5 00 6 6 16159 Y user name user name SHOW 3 DATE 1 1 Delivered 5 00 TT 17962 N user name user name DATE 1 1 Delivered 5 00 8 8 18999 Y user name user name DATE 1 1 Delivered 5 00 9 9 194 X user name user name SHOW 1 5th AUG 1 Delivered 12 00 10 9 1933887 Y user name user name DATE 1 1 Delivered 0 00 11 9 1934104 Y user name user name DATE 1 1 Delivered 1 00 Excel Sales Report After the EXPORT TO EXCEL Button is clicked a popup will ask you to save the file Excel will generate the following Sales report that can be further edited to suit your needs Home Insert Page Layout Formulas Data Review View Cut r I d Calibri ril ay FF Par Ep Wrap Text General Tew Ea Copy 7 m TER 7 aste SE r 45 c Se 7 7 amp a HP Format Painter B 4U a rn er x de i a Clipboard z Font z Alignment z Number 2 SEAT Orden Ticket ID Ticket PrirSHOW DatelD Client Billing Na QTY Status Amount 3 Balcony A 1 1139 Y DATE 1 SHOW2 user name user name 1 Delivered 5 00 4 Balcony A 1 1179 Y DATE l1 SHOW2 user name user name 1 Delivered 55 00 5 Balcony A 3 132 Y DATE 1 SHOW1 user name user name 1 Delivered 5 00 6 Balcon
14. Remove Seat s Quantity Total E OAP 55 41 25 General Admission evep Sample Hall Today Now 50 tickets available Tickets marked with are not available in the quantity you desire Please adjust the quantity that you wish to order Sub Total 41 25 UPDATE ORDER CONTINUE SHOPPING CHECKOUT If the customer is trying to order more than the remaining Master Quantity figure then when they try to Check out the customer will get redirected to their MY ORDER with the remaining seats message as shown WHAT SEATS ARE IN MY ORDER Remove Seat s Quantity Total E OAP 26 19 50 General Admission ever Sample Hall Today Now There are only 25 seats remaining for this show Sub Total 19 50 There are limited seats left for a show you are trying to book Please adjust the quantities that you wish to order UPDATE ORDER CONTINUE SHOPPING CHECKOUT If one type of ticket gets sold out the General Admission event page will change the ORDER button to SOLD button GENERAL ADMISSION EVENT Sample Hall Today Now Master Quantity example There are 25 seats remaining for this show General 250 For children up to 1years OAP 50 Old And Pensioners gt 65years ID required s osConcert y cartzone User Manual Jan 13 Page 33 of total 108 Pages osConcert visual online seat reservation User Manual If eventually th
15. Seats Reserved edit Amount Rounding user name t DATE 1 Seat A1 1 way st SHOW 1 London 1234 Venue Date Time London United Kingdom Billing Information Billing Address 4 Tax Module at Front End 5 00 user name Total 5 30 1 way st Value Added Tax sales tax 0 30 London 1234 London United Kingdom Payment Method co moneyorder Payment Information Make Payable To cartZone UK Send To cartZone UK London LW1 Your tickets will not be released until we receive payment a osConcert y cartzone User Manual Jan 13 Page 83 of total 108 Pages osConcert User Manual visual online seat reservation Deleting a Tax or Service Charge Although it is possible to delete uninstall a Tax or Service Charge Module by clicking the trash icon we recommend just to HIDE a Tax or Service Charge module at front end and preserve the settings To do so double click to expand the installed Module tab click EDIT and change the TRUE status to FALSE Lid Order Total Modules Installed Modules a SubTotal OService Charge E Edit Display Tax amp true false Do you want to display the order tax value Total UnInstalled Modules a Discount Coupons a osConcert y cartzone User Manual Jan 13 Page 84 of total 108 Pages osConcert visual online seat reservation User Manual Tickets osConcert comes
16. Template rrrrnnrrnannvrnnnvrnenvrrrnnrenenvrrrsnrerenvnrssnverenneeenn 47 Message to All Customer Template cccssccsssssccssssccessseecssseeesseeesssssessseeessssseeseas 48 Customized Invoice Page Template rrrrrnrrrrnrrrnnnrrrnnvrrnnnvrrnnrrrnnnvrrnnvnrnnnvernnvnsnnnvensnvnnnns 49 STE 50 Product Sale TSI OAC vvs 51 DEV PFG 51 64 osConcert y cartzone User Manual 2 _ Jan 13 Page 2 of total 108 Pages visual online seat reservation ey osConcert User Manual SOCI NENNE 52 Fo 0 o el Da EEE EE 52 AG EE 52 FS OOM 4 DE NE 52 ND 44444444 52 CO Gl 0 US EEE EN 52 DEVELOPER E iin mrerserte 52 D SUS NNN 53 Sales Discount Coupons rrrerevsesvnvnnnnnnnnnnnnnnunnnnunennenensnnnnnnnnnnnnnnnnnnnunununnennenenensene 53 Emailing Discount COupons sssnnnnansnnnnenevsnnnnnnnnnnnnnnnnnnnununnnnennenenesssnennnnnnnnnnne 55 DISCO REDOTIS asrianiasr aronaanan saceeteeswatsanvectacdsatedaitupscweseetenesstunetactees 57 BIE COUNT USAGE EEE EEE 57 DISCOUNT TSU SE SEE SE 57 SeS REDOT EEE EE 58 Ne 58 PFA 59 CSI SASS SO EE argent een mores 59 6 PAV CIS serion coer os sauen foueeecesaeteceneses 60 MU OMIGIOS arcera EEEE E E S E 60 Setting up a New default Currency rrrrrrrnnrrrnnrrrrnnvrrnnvrrnnnvrrnnvrrnnnvrrnnvrrnnnvensnnnsnnnvensnnnsnns 61 Me 61 RLS EE NE EE 61 SV MOL eo eee E NE 61 SYMONE TON ae EE EEE 61 SCI 2 EE EEE EE VE 61 PN 61 VU 61 ENN 62 Displaying Currencies
17. front end rrnrrrrnnrrrnnrrrnnnrrnnnvrrnnvrrrnnvrrnnvrrnnnvrnnnnrsrnnvensnvnssnnvsnnnvene 63 Payment Selection at Front End srorronnnnnnnnnnnnnnnnnnnnnnnnnnnvnvnneeverersvnvnnnnnnnnnnnnns 64 Payment Order Status and Ticket Delivery rrrrnnrnrnrrnvrarnnvrrrnvrrennvrnnnvrrernrennnvrsenvrsennren 65 Payment Module Inclusions Exclusions rrrrrnvrvrnnnvvrrennvrrrnnnvernnnrnrnnnrvrrnnnrnrrsnnvnssnnvnssnnnne 65 Installing Payment Modules rrrrnrrrrnnrvrronnvrrnnnrvrrsnnrrrnnnrvrnsnnvnrnnnvnrnsnnvnsnnnvnsssnnvessnnvnsssnnnen 66 Deleting a Payment Module rrrnnnnvrronnvrrnnnrvernnnvvrnsnnversnnrnrssnnvessnnrnsssnnvessnnnnsssnnvsssnnvnssnnnse 66 Payment Modules introduction roronnnnnnnnnnnvvvrevnvnnnnnnnnnnevenernnnnnnnnnnvvnsenssnnnnee 67 Gale Ke Oo EE ene ene ee ne ee EE 67 DN NN 68 Paypal Paypal Credit Cards IPN rrnrrrrnnrrronrrronnrrnsnrrrnnnrennnvrrnnrrrnnnvernnrnsnnnvensnvnrennvsnnnnene 69 BO OCE EE EE S 71 Peo Payme N e bapa 72 AUNOU NO EE 73 Great card DY BITEN 74 WF 75 PAPPAN 76 a osConcert y cartzone User Manual Janr 13 Page 3 of total 108 Pages visual online seat reservation ey osConcert User Manual Tax Module introduction esseesosssssssssecccosssseessccoosssssessscceoossssesssceoosssseesseeee 77 g SUNN oa E E TEE T E 77 Tax GEO Zones WO GUC OM EN 78 Tax Classes Adding a new Tax Class rmrrnnrrrrsnvvrrennvrrrsnvvrrrnnvrrsnnvverenn
18. 21 22 23 24 25 26 J K 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 K L 12 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 L M12 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 M N 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 N How to reserve 1 Click on the seats 2 Seats will be added 3 View Order or Create an Account seats you require to the cart CHECKOUT Here When a seat plan with categories is ordered and loaded into your ocConcert the different categories will have different colors programmed into the dbase For editing color banding of large r seat plans or large quantities of seats simultaneously please contact us for instructions how to edit color banding in the database At this moment within Admin it is only possible to change the color banding of 1 seat at a time There are 2 easy ways to change the color banding of a single seat osConcert ty cartzone Jan 13 User Manual Page 37 of total 108 Pages osConcert visual online seat reservation User Manual Edit Seat Color banding via Products Select the Show then select Row Stall Balcony to be edited Click EDIT to open the seat pane Admin gt Products New Category No Image Products Show 10 New product Seat Al Seat A2 Seat A3 amp EE Seat A5 amp Seat A3 Save Seat A6 Type Ge
19. Admin gt CMS gt Static Pages A CMS User admin Account Settings Signout Help Clear Cache Add to Quick Links Front End Static Pages Onn Homepage S CART ZUNE Static Pages Search Q Go To Ticket Delivery yr Quick Links TICKET ven DISCOUNTS New Page De Ticket Delivery Privacy Notice El Menus Gras Terms of Service Customers About us Concert Details SALES News PURCHASED Article Management Reviews Management Shop Settings En Reviews Settings Listing Settings 2 Te FrontPage Settings Sticky Settings Seatplan Channels P Products FAQ De Reviews Management Listing Settings Reviews Settings Sticky Settings Sales FrontPage Settings Other Settings N Payment On the preview pane of the Ticket Delivery Static Page it is possible to change the display STATUS green red by clicking the GREEN bullet The listing of the Static Pages is set by default by osConcert but the listing sequence of the Static Pages on the Front End can be changed by clicking the small blue UP or DOWN buttons next to the green status bullet a osConcert y cartzone User Manual Jan 13 Page 95 of total 108 Pages osConcert visual online seat reservation User Manual Ticket Delivery On the Ticket Delivery you write for example Refund information or the Right to cancel a show without prior notice Click on the Ticket Delivery to expand On the expanded tab click ED
20. Fonts Top Line is the Bigger Arial Font Bottom Line is the smallest font Event Condition Anything in between is mid sized Arial font That is all we have control of unless you take time to edit the hard coded files in the application Ticket Placeholders For the placeholders we ignore the original Freeway placeholders in the content pane at the right and use the following to represent your concert details Concert Name Concert Heading Titles Concert Venue Venue Concert Date Date Concert Time Time Discount Type Type of discount added Coupon If Coupon Discount used or not Concert Price Price of ticket as number may need hard coded currency symbol added VF rst_N ame Y Last Name Products Name Seat Name and Number B Ref ID reference ID Prd ID product ID Ticket ID Billing Name s osConcert y cartzone User Manual Jan 13 Page 86 of total 108 Pages osConcert visual online seat reservation User Manual Ticket Printing Customers should be informed that they need to set their Adobe reader printing options to allow page handling which will enable multiple tickets per page to be printed at once Adobe reader File Print Page Handling pull down select Multiple pages per sheet Ticket Clear from your server The PDF tickets generated by osConcert consist of 2 sections 1 the PDF Event Ticket PDF sect
21. Interface www yourdomain osconcert admin where osconcert is the name of your application directory For info about the installation of the osConcert software package please view the osConcert installation video Use the administrator email address and Password that you created during installation of the osConcert software package CART conc oslonocert Administration Interface Password largetten f Shop Settings Genera ha My Store Generali CART ZONE Quick Links TICKET You can enable more options ia the osConcert Settings DISCOUNTS COUPONS Store Name Store Owner 5 osConcert cartZone UK Menus a Orders E Mail Address E Mail From Cust 5 webmaster cartzone co uk webmaster cartzone co uk Concert Details Pruisia Country State Province United States Mississippi CMS Marketing Send Admin Confirmation and Extra Order Emails To Store Address and Phone rane exes cartZone UK London LW1 Shop Settings Rep Default theme Company Logo My Account cartzome COO rt png Seatptan Channels Date format to display dates Server Date Offset Tools a d m Y 6 Front End Help Manuals We are selling seats as Products Time format to display time Support Products 12 canone No warranty is provided Redistnbutable under the GNU General Public License osConcert y cartzone User Manual Jan 13 Page 9 of total 108 Pages Sp osCo ber ert n
22. Languages Files Admin User Groups Site Maintenance Advanced Bl Orders Status Quick Links j j A Quick Links Value Logging Sessions TICKET Reports Backup Who s Online DISCOUNTS Compatability Test HTMLArea i Customer Account Fields COUPONS Download Delete all items osConcert Settings New Field aoe z Your Personal Details Orders Customers Gender Concert Details 6 FirstName SALES Last Name PURCHASED Seatplan Channels Username Shop Settings 2 s Email Products CMS Your Address Marketing Steet Address Address 2 City Displaying 1 to 10 of 38 Records osConcert py a cartzone User Manual Jan 13 Page 13 of total 108 Pages osConcert visual online seat reservation User Manual To enable Customer Account Fields Click the respective field tab and change the display STATUS by clicking the GREEN bullet To ease managing the enabled Customer Account Fields it is possible to change the listing sequence of the Field tabs by clicking the small blue UP or DOWN buttons next to the green status bullet To create new Customer Account Field Admin gt Shop Settings gt Advanced gt Customers gt Customer Account Fields gt NEW IMPORTANT Instead of creating a NEW FIELD s from scratch Cartzone recommends to edit 1 of the fields that is not needed To edit a Customer Account Field Select and expand the Field tab you want to edit and click the EDIT button Cu
23. Service Charges or Fees at the moment of sale The Tax or Service Charges are Zone Country specific and the rate s can be fully customized Tax Setting up Taxes and Service Charges are set up in 3 steps in Admin gt Payment gt Tax ft Payment Tax User admin Account Settings Signout Help Tax Options O OoOo Oll Payment Gateways x Currencies Tickets unR zune Po fuic LINKS You can enable more options in the osConcert Settings TICKET DISCOUNTS Tax Decimal Places Display Prices with Tax COUPONS o false F Menus Orders SALES PURCHASED Customers Step 1 Set up in osConcert the Tax or Service Charge specifics e g Tax Class this includes Tax name and Tax description and a Tax Rate this includes Tax rate in and assigns a Zone country Step 2 Edit the database to get the Tax or Service Charge an ID to each product through the database to eventually have a Tax es displayed in the order confirmation page NOTE at this moment there is no setting for this and you may want to ask help of a webmaster to assist you with this as linking the Tax to products or zones is usually managed at your phpMyAdmin Also see Error Reference source not found Step 3 Set up osConcert to display the Tax or Service charge in the Order Totals Module Admin gt Payment Modules gt Advanced gt Order Totals IMPORTANT Whenever a new Order Totals related module such as a Tax or Service Charge is installed it is best to
24. Static Pages CMS Enforce Coupon Entry at Checkout See also Sales Discount Coupons Use the Seatplan Live Logging feature to identify problems Extra fields from includes languages english php osConcert by cartzone User Manual Jan13 7 Page 22 of total 108 Pages osConcert visual online seat reservation User Manual 3 Products introduction The Admin gt Products section serves as your catalog In Products shows and thereof are created then displayed in a category type structure for example a Row Stall Balcony etc each will be a Sub category of a SHOW Products User admin Account Settings Signout Help Clear Cache Add to Quick Links Front End a Products Seats aa OOO Manage Products Attributes Shipping Specials CARI ZUNE Advanced Alternative Edit Categories yr Quick Links Categories Products A E Search Q TICKET New Category DISCOUNTS COUPONS ar Skt bs e Row A El Menus gt Row B Orders gt Row C SALES PURCHASED Row D Customers gt Row E Concert Details Shop Settings Row F Sub categories of Show i Seatplan Channels as Row G ae gt Row I Marketing gt Row J Sales Payment gt Row K Reports gt Row L My Account gt General Admission Yt E Tools Date Added 11 10 2012 General Admission Front End it Delete image cartZone Date Modified 02 01 2013 Date Expires Not set v Products Show 10 New product Genera
25. User Manual Beginners set up of osConcert We suggest beginners to osConcert to go through the following steps 1 Shop Settings 2 osConcert Settings 3 Products 4 Marketing 5 Set up Payment Module 6 Concert Details 7 Home Page edit CMS 8 Edit Static Pages CMS s osConcert y cartzone User Manual Janr 13 Page 10 of total 108 Pages osConcert visual online seat reservation 1 Shop Setting In Admin gt Shop Settings you set all shop related information that is both visible on the front end and if you decide to do so in the emails that osConcert sends automatically for new orders and users registration From the Left side Menu select SHOP SETTINGS Admin gt Shop Settings gt General TARTZINE Quick Links TIGKET DISCOUNTS Concert Details ft Shop Settings General My store Languages Advanced Orders Smius You can enable more options in the 0SLoncert Settings Store Name test osConcert E Mail Address webmaster cartzone co uk Country Canada Send Admin Confirmation and Extra Order Emails To User admin Account Settings Signout Help User Manual Clear Cache Store Owner cartZone UK E Mail From webmaster cartzone co uk State Province Alberta Store Address and Phone IE cartZone UK London LW1 Products CHS Default theme Company Logo Marketing cartzone osconcert png Sales Payment Date format to display dates Server Date Offset Reports
26. categories set the STATUS of the Sub category to HIDE Alternatively you may want to request a Service ticket Admin gt Alternative Edit Category malta Ce s Quick Links 2 TICKET z lew Category VARII DISCOUNTS COUPONS Products User admin Account Settings Signout Help Clear Cache Add to Quick Links Front End Products Seats Q o Manage Products Specials El Menus a Orders Customers Concert Details Products Categories Products mn o To ae Status Act SHOW 1 Date Added Last Modified 01 01 2013 Marketing Payment Shop Settings Reports I sHow 11 I snow 12 99999999999003 pic1 png Subcategories 14 Product 350 Please note that depending on the level of the Categories Products the options in the right hand menu change to MOVE a Show Product Category up down in the Front end listing click MOVE From the pull down menu select the new position and click the MOVE button f Products Alternative Edit Categories Jser Account Settings S Front End Categories Products ich category you eside in fto o SHOW 4 o SHOW 5 a SHOW 6 SHOW 7 SHOW 8 SHOW 9 am SHOW 10 osConcert y cartzone User Manual Jan 13 Page 35 of total 108 Pages osConcert visual online seat reservation User Manual To edit the next level Search Go To SHOW 1 Categories Produ
27. default for example darkslategrey for reserved seats The following color banding colors can be selected for color banding of seats Attention COLOR BANDING NAME ALL SMALL CAPS characters Color banding Color Hex RGB Decimal Websafe red FA9C9F 0 38 36 2 10460410 blue COFFFF 25 0 0 0 16777152 green 80FF80 50 0 50 0 8454016 yellow FFFFCO 0 0 25 0 12648447 fuchsia FFCOFF 0 25 0 0 16761087 salmon FA8072 290 128 114 7504122 teal 008080 0 128 128 8421376 orange FFA500 0 35 100 0 42495 palegreen 98FB98 39 0 39 2 10025880 skyblue 87CEEB 43 12 0 8 15453831 thistle D8BFD8 0 12 0 15 14204888 Legend H 25 00 17 50 1 10 00 fl Reserved Seats Jin Basket Other Baskets A EYE gt 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 A B 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 B C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 E D 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 D E 1 2 3 4 5 6 78 9 10 111 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 E F 1 2 3 4 5 6 7 8 910 111 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 F G 1 2 3 4 5 6 78 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 G H 1 2 31 4 5 6 78 9 10 111 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 H 111 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 I 3 1 2 31 41 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
28. default osConcert homepage Admin gt CMS gt Homepage Edit Customer email receipt as well as the rest of the marketing templates Admin gt Marketing gt E Marketing gt products gt Product Sale If you plan to provide PDF E Tickets for download enable e tickets then configure your E Ticket Admin gt Quick Links gt Ticket gt Edit Event Ticket Set up a payment module Use Check Money Order to test or rename a module as a non payment reservation module Admin gt Payment gt Payment Gateways Set up a Tax Booking Fee or a Discount module Then enable these module s in the Order Totals module Ensure you first disable all modules first then re enable 1 by 1 Admin gt Payment gt Payment Gateways gt Advanced gt Order Totals Edit your shows venue etc in Concert Details IMPORTANT use a unique DATE ID for each show ONLY THEN edit prices Admin gt Concert Details Set up the correct default currency Admin gt Shop Settings gt Advanced gt Currencies DEVELOPERS Please see the Table of Content for a summary of all DEVELOPERS comments throughout this User Manual 64 osConcert y cartzone User Manual Janr 13 Page 8 of total 108 Pages osConcert visual online seat reservation User Manual osConcert Administration interface After a successful installation of the osConcert package log in to the osConcert Administration Interface or Admin Alternatively open your internet browser and browse to the osConcert Administration
29. do so will result in osConcert displaying Price 0 without a Currency T Title Decimal Point Code Thousands Point Symbol Left Decimal Places Symbol Right Value 1 Set as default requires a manual update of currency values Currency Code Value US Dollar default osConcert y a cartzone User Manual Jan 13 gt gt gt Page 61 of total 108 Pages osConcert visual online seat reservation User Manual The New Currency listing at the back end New Currency Currency Code Value Euro EUR 0 81 Pound GBP 0 64 US Dollar default Editing a Currency To edit a currency also the Default currency follow instructions in Setting up a New default Currency A Payment Currencies User admin Account Settings Signout Help Clear Cache Add to Quick Links Front End Currencies cC a Payment Gateways X Currencies Tickets c zaRTZONE Search Quick Links a TICKET New Currency DISCOUNTS Currency Code Value ange uso 1 00 a El Menus a Orders Title US Dollar Decimal Point SALES Code USD Thousands Point PURCHASED Symbol Left Decimal Places 2 Customers Symbol Right Value 1 00000000 Concert Details Shop Settings s osConcert y cartzone User Manual Jan 13 Page 62 of total 108 Pages osConcert visual online seat reservation Displaying Currencies front end Aft
30. gt SHOW 2 SHOW 2 Description Venue Date Time s gt SHOW 3 SHOW 3 Description Venue Date Time s SHOW 4 SHOW 4 Description Venue Date Time eG El Menus gt SHOW 5 SHOW 5 Description Venue Date Time Orders gt SHOW6 SHOW 6 Description Venue Date Time s SALES gt General AdmisGeneral Admi Description Venue GA Date 9pm Date G amp PURCHASED Customers Shop Settings Seatplan Channels At the preview pane of the console it is possible to change the SHOWS display STATUS green red by clicking the GREEN bullet in the active column Concert Details So 3 Name Heading Description Venue Date Time Date gt SHOW 1 SHOW 1 Description Venue Date Time oo gt SHOW 2 SHOW 2 Description Venue Date Time SHOW 3 SHOW 3 Description Venue Date Time oo gt SHOW 4 SHOW 4 Description Venue Date Time oo SHOW 5 SHOW 5 Description Venue Date Time o SHOW 6 SHOW 6 Description Venue Date Time s General Adr General Adr Description Venue GA Date 9pm Date osConcert y cartzone User Manual Jan 13 Page 90 of total 108 Pages osConcert visual online seat reservation User Manual Edit a SHOW In Admin gt Concert Details simply highlight and double click on of the text fields to expand and open the entire row for editing Concert Details lt ID active Name Heading Description Venue Date Time gt SHOW I SHOW I Description Venue Date Time Description text 2nd Show Save gt 2 s
31. nm o Arial ie 1 8 pt ie Heading ile B Z US 8 m Gye er Infal Nore b x og aje Z El Menus a H t jj oe yal al aao 7 Orders Sess Bra to ae OG iil Ill 1m We proudly present Concert Details Shop Settings VISUAL ONLINE THEATRE SEAT RESERVATION Seatplan Channels Products CMS osConcert Marketing Sales Payment Mainpage Type HtmiArea Reports My Account DEVELOPERS The Homepage can be edited directly templates cartzone content english mainpage php Image for Home page Create a jpg file of 500px W x no limit the Cartzone image is156pt H named banner jpg Then overwrite the above Cartzone banner jpg image with your own image in www cartzone co uk banner jpg where cartzone co uk is the name of your own ticketing configuration on your server 64 osConcert y cartzone User Manual Jan 13 Page 94 of total 108 Pages rd Co klar ert n User Manual 9 Static Pages CMS Static pages are pages that are delivered to a user exactly as they are stored Static pages in osConcert are the Ticket Delivery Privacy Notice Conditions of Use and About us In osConcert the Static Pages are stored in the CMS section Content Management System Either switch OFF or EDIT the default complimentary Cartzone text and replace all osConcert references with your own shop name or write your own in
32. osConcert has a pre installed Free Payment module if a true 0 order value is detected there is a modified check out bypassing the whole check out process altogether 64 osConcert y cartzone User Manual Jan 13 gt Page 65 of total 108 Pages osConcert visual online seat reservation User Manual Installing Payment Modules osConcert offers a list of Payment Modules that you can install rename edit and delete uninstall from the listing For example Cheque Money Order PayPal or a dedicated payment processing option of one of many national Banks Admin gt Payment gt Payment Gateways In the Payment gateways the INSTALLED and the UNINSTALLED Payment Modules are listed The order of the installed Payment Modules Back end and Front end can be changed by clicking the up or down arrow next to the Payment Module name Payment Payment Gateways User admin Account Settings Signout Help Clear Cache Add to Quick Links Front End Payment Modules mm F 1 Currencies Tickets Advanced CART ZUNE Wallet Payment Front End ei uE Cheque Money Order DISCOUNTS COUPONS Bank Transfer Payment SL Payment Modules aner D Authorize net stalled Modules Orders In i M LI F Credit Card by Beanstream PURCHASED ne Cheque Money Order z PE Cash on Delivery once ails SALES Commonwealth Bank Seatplan Chann
33. standard with a printable PDF ticket the Events Customer Ticket If you don t want the option for customers to view and print PDF E Tickets Disable the option in Admin gt Shop Settings gt Advanced gt osConcert Settings gt Disable E Tickets NOTE that editing the Event Customer Ticket template is limited Admin gt Payment gt Payment Gateways gt Tickets or via Ticket in the Quick Links Menu left side ft Pa yment Payment Gateways User admin Account Settings Payment Modules Urin I Une ER AOVWanced Payment Modules Quick Links ams UnInstalled Modules COUPONS ANZ Bank ac a Bank Transfer Payment Orders Template Name Events Customer Ticket Template Name TE Size Width 18 00 cm Height 7 00 cm E Ticket Logo Background pload the image to images folder The ideal size is 465px x 206px for our default to leave enough room for the bar code at the right hand side Image ticket jpg Position Left Freeway Logo osconcert DO NOT USE Image stub jpg Position Right Bar Code Image Position Right Event Condition Event Condition Refundable only if event is cancelled Position Left Event Details Please use osConcert Place Holders Concert Name Concert Venue Concert Date Concert Time Products Name Concert Price VRef ID Prd ID Content cartZone presents First Name a Last Name Concert Name
34. that all products have gotten a tax ID in the product and tax database as explained in Tax GEO zones In order to display the new Tax or Service charge at the confirmation page at the front end the new Tax or Service Charge needs to be nstalled and Enabled in the Order Totals Module Admin gt Payment Modules gt Advanced gt Order Totals Payment Tax User admin Account Settings Signout Tax Options Payment Gateways Currencies Tickets LAR ZONE a Quick Links TICKET DISCOUNTS a Tax Decimal Pl Display Prices with Tax COUPONS El Menus a Orders SALES ade order total Modules Installed Modules PURCHASED s SubTotal Total Concert Details UnInstalled Modules Shop Settings Discount Coupons Seatplan Channels Low Order Fee Products Global Quantity Discount CMS Shipping Service Charge The new Tax or Service Charge will be listed in the UNINSTALLED Modules Double Click on the Tax or Service Charge module and click the INSTALL button After installation the new module will now list in the INSTALLED Modules and display at the front end SL 5 Order Total Modules Installed Modules SubTotal O GService Charge Tota UnInstalled Modules Discount Coupons Low Order Fee Global Quan gt ORDER CONFIRMATION Shipping E Transaction Security To ensure this transaction is more secure v have logged your unique computer add Settings Delivery Address lt
35. the Tax Rate tab and click the Edit or Delete icon Tax Rates New tax rates Tax Class fone Tax Rate Australia USA IMPORTANT Adding a new Tax Class will create a Tax Class ID in the database The ID can be found in the tax_class table as the Value Added Tax eg The class that was just set up At this moment there is no setting for this and to proceed you may want to ask help of a webmaster to assist you with this as linking A Tax Service or Booking Fee to products and to the correct GEO zone is usually managed at your phpMyAdmin See Setting up Service Charge or Booking Fee s osConcert y cartzone User Manual Jan 13 Page 80 of total 108 Pages osCo ber ert n User Manual Setting up a Service or Booking fee osConcert also allows setting up a specific Booking Fee in of order total that is based on charging a Tax The Booking fee will be charged to your customers additionally to the order total amount IMPORTANT Adding a new Tax Class that be used to create a Booking Fee will create a Tax Class ID in the database The ID can be found in the tax class table that will be created after you created the new Booking Fee Class At this moment there is no setting for this and you may want to ask help of a webmaster to assist you with this as linking A Tax Service or Booking Fee to products and to the correct GEO zone is usually managed at your phpMyAdmin See Setti
36. total of the sub categories but is the number you decide to cap ticket sales in osConcert as the number of available seats the venue is offering If the master quantity is reached i e the venue is full by 1 or a combination of the sub categories then when the order is processed and it does reach the Master Quantity figure the code will prevent any further purchases of all ticket types Master Quantity is not an option for Reserved Seating because here customers select from a visual seat plan and when all seats are reserved osConcert will simply disable the Order buttons Master Quantity is strictly for General Admission GA shows The below example explains the Master Quantity Create or open a General Admission GA show in Admin gt Products New Category Parent Category s SHOW 1 Show 1 Rows SHOW 2 Show 2 Rows SHOW 3 Show 3 Rows General Admission event Category Name ES General Admission Eve Category heading title EJ General Admission Category Venue ES samples Hall Category Date ES Today Category Time ES now 59 Description B3 Tick if this will be a G show with a Yo Only tick if applicable Master Quantity If ticked this you will get some new fields to complete Tick if this will be a GA show with a M Only tick if applicable Master Quantity Initial seats do not edit unless you are sure what you are dain available T T 9 Seats remaining do not edit unless you are su
37. ve 93 8 Home PA Edit CMS Lee 94 DEVELOPER EEE EN ER Saree rrr 94 Image for Home pagesj sasserressnnnnnnnnnunnnnrennnnnnnnnunnnnnunnnnnnnnnnnunnnnnunsnnnnnnnnnunennnensnnnnnee 94 9 Slate Pages CGMS aaeae sesccesescae tates naina 95 TICKEL DENVETY de 96 PAG NI oa 97 TEINS Ol SET ge NE EN 98 PO US E A EE EE E E E 98 osConcert y a cartzone User Manual Jan 13 Page 4 of total 108 Pages visual online seat reservation ey osConcert User Manual 10 Admin User Groups svveiisssinnssiceanctioniecnivaceinctxdnussnwsanusancunssonsiseastectxans 99 AM USG cocaine sn ts AE ER E E E E EEES 99 Adding Admin User MENE vsert 99 Move Member to other Admin Qroul ccccccccssscccssssecsesseccssseeessssecssseeeesseeessseesessaeeens 101 EDESSA 102 Create New Admin Group rarsrrranvvrnnnvorenvrrnnnvrnenvrrnnnvensnrnsnnnrersnnnssnnvensnvnsennvsnsnvnssnnssnnnvene 104 11 Additional Notes uvnnravavnvnnnnnnvnvnnnnnnnnvannnnnnnnnvere 105 installation FOG Len 105 MANN 105 AMOUNT Rounding Factor rasssrnevnnnnnnnnnnunvvnnnnnnnnnnnnnnunnnnnnnnnnnnnnnnnnnnnensnnnnnnnnnunee 106 12 More resources ee a ese eae 107 Check the HELP documents in Admin gt Help Manuals cc ccccsscccsssceesseceesseeeessees 107 Log in to WWW OSCONCE T SUDPOST cccssccccssseccssssseceeeseeceesssseeceessseeeeessseeeeessseeeeesaaees 107 Email us your questions or comments osConcert Support rrrrrrrnnnr
38. when an order has a status of Delivered Now you know there is Pending and Delivered As an Administrator you can update each order accordingly and the results will be reflected in the osConcert SALES report While every SHOW that you enable in osConcert will have a unique DATE ID in this latest version of osConcert you can now use the osConcert report to filter ALL the sales with a status of Delivered and download that report as a list in Excel or PDF format Finally for every Reserved seat you see in the front end SHOW each of the seats should be noted as Delivered anything Pending must be attended to If you do not have received payment you may consider deleting the order and returning the seats back in stock 64 osConcert y cartzone User Manual 2 Jan 13 Page 7 of total 108 Pages visual online seat reservation ey osConcert User Manual Quick set up of osConcert For advanced users or those in hurry please follow the following quick set up steps Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Personalize Shop Settings Admin gt Shop Settings gt General Customize the Sign Up Form Admin gt Shop Settings gt Advanced gt Customers Server Time Offset Admin gt Shop Settings gt Server time offset Edit Static Pages edit the default complimentary text s or write your own Admin gt CMS Home page edit delete the
39. will be reset after 600s of inactivity Default 600 seconds Seatplan Refresh Refresh rate of Seat Visual Seatplan No need to change Default 2000 milliseconds Google Analytics account Enter code More info http www google com analytics Seatplan Requires Login A seat reservation is only possible with an active log in Default True Add Extra Fields Use when for whatever reason you may need to employ extra fields at checkout Data from these fields will be displayed in Admin Orders and Customer Account Also a handy option when Purchase without account and very helpful for nominated Box Office users because BO can state customers details here Default No IMPORTANT If the language definitions are empty the field will not be visible Therefore you can choose how many fields you want to employ DEVELOPERS from includes languages english php Add Social Networking If set to YES a small Twitter Facebook icon will be added on the lower section of order confirmation page Default No IMPORTANT The includes social_networking php file will need to be edited with your own social network links for this to be effective Ask the help of a webmaster to achieve this for you See also Social Networking nen Date Time A To dovmload and print your PDF seat tickets click here TICKET ORDER EE Get Adobe Reader HERE ly CONTINUE Purchase without an Account Set to Yes if you want your customers to be able
40. 00 The Gift Voucher ID is xxxxxx You can redeem it by going to http cartzone co uk demo osconcert gv_redeem php gv_no xxxxxx and entering it during the checkout process With thanks cartZone UK cartZone UK L LW1 s osConcert y cartzone User Manual Jan 13 Page 55 of total 108 Pages osConcert visual online seat reservation User Manual Your customers will receive the Coupon by email All a customer need to do when they receive the COUPON code from you is tick the Redeem Gift Voucher tick box on the front end and enter the Voucher code in the appropriate REDEEM box where it now appears in the checkout process Note that the discount will be calculated and shown in all Order Details and in Reports inside osConcert PAYMENT METHOD Please select the preferred payment method to use on Please Select this order se Cheque Money Order Paypal Credit Cards i GIFT VOUCHERS Redeem your Gift Voucher COMMENTS Add Comments to your Order E Continue Checkout Procedure to confirm this order CONTINUE GIFT VOUCHERS Redeem your Gift Voucher Discount Coupon Gift Voucher Redeem Enter Redeem Code GIFT VOUCHERS Redeem Code de7fdf Value 20 00 Valid Until 26 08 2013 Uses Remaining 1 ORDER CONFIRMATION Transaction Security To ensure this transaction is more secure w
41. Cache Account Settings Account Settings Signout Help Clear Cache Site Maintenance Add to Quick Links Front End mnn n u a a d SAMAR a Ga Signout Help Clear Cache Add to Front End E 0 Top Administrator Instructor Call Centre Manager Call C potre Staff Fulfiller Blocked Add to Quick Links Front End Go To Call Centre Staff A Jan 13 Page 102 of total 108 Pages osConcert visual online seat reservation User Manual A Shop Settings Admin User Groups New Permission User admin Account Settings Signout Help Clear Cache Add to Quick Links Front End File Permission General Template zones Images CART ZONE Languages Files Admin User Groups Site Maintenance Advanced Orders Status Quick Links Help Manuals yr Quick Links TICKET Call Centre Staff DISCOUNTS COUPONS Customers Orders V Checkout Success El Menus Customers Create Order Process Orders Customers Order Addproducts Customers Order Addsubscriptions Customers Customers Order Create Concert Details Create Order Products Customers Order Add Services CMS Customers Order Addevents F Cms Faq Marketing Configuration Payment Revi evievs Shop Settings Index Reports Customers Checkout Cs Result My A nt E Cms Level Cms Homepage Seatplan Channels Pages Update Pages Survey
42. Confirmation Required Email Reply to webmaster cartzone co uk Required Email Text Laas B Z U E Z Styles v Paragraph j bLEeyvOmgAY WOW t 2H x 2 z Moa FE AT Dear First Name Welcome to Store Name Your details are as follovs Username Login_Email Password Login Password Please use this link Merge Fields Admin Link With thanks Store Ovner Admin Account p First Name Last Name Store Name Store Owner Store Email Login Email Login Password Admin Link Text Email Email Format There where possible osConcert is using a WYSIWYG editor or What You See Is What You Get editor allowing you to format all text add images easily For more info http www tinymce com a osConcert y cartzone User Manual Jan 13 Page 44 of total 108 Pages rd Co klar ert n User Manual Admin User Password Remember Template The Admin User Password Remember Template in Admin gt Marketing is used every time an Administrator Password is changed osConcert will then generate and send an automatic reminder email to the user in the Administrator group as well as the system administrator that is you Click to expand and to preview the Admin gt Marketing gt General gt Admin User Password Remember Template f Marketing General User admin Account Settings Signout Help Clear Cache Front End A summary of marketing tas
43. E Go To Web Developer Web Developer Save pmers Orders heckout Success ustomers Create Order Process ustomers Order Addproducts stomers Order Addsubscriptions ustomers Order Create eate Order ustomers Order Add Services stomers Order Addevents gt Faq Configuration evievs dex Customers Checkout Cs Result gt Level ms Homepage Pages Update To add a new member to the new group see Adding Admin User Members s osConcert y cartzone User Manual Jan 13 Page 104 of total 108 Pages osConcert visual online seat reservation User Manual 11 Additional Notes To get the most out osConcert please note the following additional notes Installation Folder Ensure the osConcert installation folder on your server is REMOVED after you have your site up and running My Account Admin Cartzone is encouraging all Administrators to strengthen the Admin password in Admin gt My Account The Admin Account is accessible from all menus and sections in osConcert Shop Settings General User admin br ae Settings Signout Help Clear Cache Add to Quick Links Front End My Store emplate s Images CART ZONE Languages Files er Groups Site Maintenance Advanced Orders Status Links Quick Links TICKET You can enable more options in the OSConcert Settings DISCOUNTS COUPONS Store Name Store Owner El Menus A My Account User ad
44. Event Name Concert Venue Concert Events Location Date Concert Time Start Time Seat name Products Name End Time Price Symbol Concert E Price Discount Type Coupon First Name Last_Name Ticket ref Ref ID Prd ID lz Left a osConcert y cartzone User Manual Jan 13 Page 85 of total 108 Pages osConcert visual online seat reservation User Manual Standard osConcert e ticket with standard placeholders words text that osConcert is using and referring to 1x e ticket over page width cartZone presents osConcert Enable disable and sort Field codes at will Ea tr ome Icony K20 Pric eat na alcony e aa user nam Ticket bi us m1341 672375342 1 4x e tickets page TICKETS osConcert Box Office Tel 123 456 1122 www cartzone c er if event is cancelled cartZone presents osConcert SHOW 1 user name IMPORTANT Ticket Background Image Use only the ticket jpg field for your background image Upload the image to images folder Background image editable Date Time A Seat a K21 Price Ticket ref asanam 1341072375 Event Conditions P Barcode 128 The ideal size is 465px x 206px to leave enough room for the bar code at the right hand side Test E tickets in Admin gt Orders gt Edit gt Ticket Ticket
45. How 2 2nd SHOW Today Now Date Joo gt SHOW 3 SHOW3 Description enue Date Time gt SHOW4 SHOW 4 Description Venue Date Time gt SHOW 5 SHOW 5 Description Venue Date Time gt SHOWG6 SHOW 6 Description Venue Date Time oo gt General Admissic General Admissic Description Venue GA Date 9pm Date GA 7 amp ID Type here an ID eg A note as a quick identifier at the back end Can be text field HTML or left mpty Active Tick box to set Show ACTIVE Green status bullet Show is Live Red status bullet Show is hidden from the front end but visible in the Menu Name Type a NAME of the Show at the back end console Text field no limit Can NOT be left empty Heading Type a HEADING text to be shown at the front end Text field no limit Can NOT be left empty NOTE that HEADING will be used on page category headings and will also be used on final e ticket Description Type a short DESCRIPTION here Text field or HTML Can be left empty but Venue Date Time and Description can also provide more detail whenever a visitor views a seat plan See below example of front end Venue Type VENUE details here Can be left empty but Venue Date Time and Description can also provide more detail whenever a visitor views a seat plan See below example of front end Time Type the TIME of the show Text field no limit Can be left empty but Venue Date Time and Description can also provide more d
46. IT Static Pages Search a Go To Ticket Delivery w Level1 New Page Edit Your Ticket Delivery Advice Here v Level2 N Show 10 New Subpage gt Privacy Notice gt Terms of Service About us mad Ticket Delivery Page Description EG B Z U a 2 EE Styles v Paragraph j oF LE 7 arm gA ei Ez if y 2Hlx 2 ey a soa TG Your Ticket Delivery Advice Here Use the WYSIWYG editor to edit PAGE NAME and type Your Ticket Delivery Article here Click SAVE to save your Static Page text At the Front End the Ticket Delivery Static Page button will show on the left side Menu under the Show listings VIEW ORDER CHECKOUT HERE SEATS LOGIN Home Tickets Welcome Guest We proudly present 0 Seats 0 00 VISUAL ONLINE THEATRE SEAT RESERVATION OUR SHOWS mi osConcert SHOW 1 Heading Venue Date Time Complete Online Solution For Managing Events and Ticket Sales Lan i cunt SHOW 2 Venue Date Time General Admission 2 venue date time osConcert Combi v6 DC 2012 07 DEMONSTRATION ONLY INFORMATION We build and integrate seat plan layouts and then we LOAD them permanently in the system As a user you only need to edit and enable LOADED seat plans Terms of Service When a SHOW is over simply hide reset edit concert details and enable for your next live SHOW Keep it simple i osConcert is s
47. Name Coupon Amount Coupon Code Creation Date 50 Discount 50 00 HALF PRICE 24 04 2009 Introduction Discount 20 00 Intro 20 26 08 2012 i From the pull down menu select to whom you want to email the Discount Coupons to Use the wysiwyg editor to edit the Discount Coupon text Introduction Discount 20 00 Intro DOS 25 06 2013 E Discount Coupons eee Discount Coupons From webmaster cartzone KR Subject Sales Gift Voucher oe tel Message lt table width 100 style font family Verdana Arial sans serif font 12px cellpadding 0 celspadng 0 border 0 gt lt tr gt lt td colspan e Customer Nemes lt td gt lt tr gt lt tr gt lt td width 20 gt amp nbsp lt td gt Stoe Name has crested a Gift Voucher for you to the value of o Vake lt br gt The Gift Voucher ID is Coupon Code lt br gt You c say ro ripe rp een erat cares rae ane ia ee Mbd gt lt tr gt lt tr gt lt sn 2 gt lt br gt T lt br gt lt br gt 8 soo e nih Seii All Customers oupon Warning Select Customer From M All Customers Subject iia ba B Z U ac Z styles i z gt c iS EE Go bE FS Om Introduction Discount 20 00 Intro 20 26 08 2012 E gt lt amp Customer All Customers From webmaster cartzone co uk Subject Sales Gift Voucher Hi All Customers The osConcert has created a Gift Voucher for you to the value of 20
48. OUT Here Conditions of Use Contact Us Privacy Notice s osConcert y cartzone User Manual Jan 13 Page 19 of total 108 Pages osConcert visual online seat reservation User Manual Hide choose Billing Address Set Yes or No Yes Does NOT allow customer to choose Billing address info on Check out See also Hide Delivery Address BILLING ADDRESS Please choose from your address book where you would Billing Address user name like the invoice tickets to be sent to L 1 way st London 1234 CHANGE ADDRESS London United Kingdom Hide Delivery Address Set Yes or No Yes Hiding Delivery address info on confirmation check out page See also Hide choose Billing Address OUR SHOWS ORDER CONFIRMATION SHOW 1 Venue Date Time 1 Transaction Security To ensure this transaction is more secure we have logged your unique computer address 202 152 196 162 SHOW 2 a Venue Date Time Delivery Address Est Seats Reserved Ect SHOW 3 S 1x DATE 1 Balcony E1 Venue Date Time 1 vay st SHOW 1 SHOW 4 London 1234 Venue Date Time Venue Date Time London United Kingdom tx DATE 1 Balcony E30 SHOW 1 SHOW 5 Venue Date Time Venue Date Time SHOW 6 sages E Venue Date Time Billing Address o SubTotal 10 00 user name Total 10 00 TICKET ORDER 1 way st London 1234 London United Kingdom Your cart expires in 01 34 mks a sog Payment Method
49. OW VISKOM 4 Dee tipt som car Date Tame SHOWS HKO 5 Chew tpt som car Date Teme SHOW6 SHOW 6 Des riptioa Vear Date Tome Cepetal Admita Gates al Adonis Dew tiptoe vease A Date oem Date GA 5 Concert Details a ID acti Name Heading Description Venue Date Time Date SHOW 1 SHOW 1 Description Venue Date Time p e Color Price Seats Locks Sold yellow 10 00 red 15 00 Description Venue Date Time gt SHOW 3 SHOW 3 Description Venue Date Time s gt SHOW 4 SHOW 4 Description Venue Date Time PR gt SHOW 5 SHOW 5 Description Venue Date Time s SHOW 6 SHOW 6 Description Venue Date Time PR General Adn General Adn Description 9pm Date C You will see your price banding listed with some information about total seats for the color band and how many seats are sold Double click to open a price text field IMPORTANT Press ENTER on your keyboard to SAVE the new values Color Price Seat Locks Sold 5 00 224 yellow 10 00 248 0 4 red 15 00 72 0 g To close the editing mode click again on the small blue arrow on the left How to arrange SHOWs in a sort order for the Front End menu Simply drag and drop a row to arrange a sort order for the Front End main menu Concert Details ID active Name Heading Description Venue Date Time Date ID gt SHOW I SHOW 1 Description Venue Date Time PR gt gt SHOW 2 SHOW 2 Description Venue Date Time
50. Pages osConcert visual online seat reservation User Manual 10 Admin User Groups Admin User Groups The Admin User Groups allow you to manage the osConcert software In the Admin User Group you can add and delete Admin Groups Member accounts and change their system access permissions Admin gt Shop Settings gt Admin User groups Shop Settings General User admin Account Settings Signout Help Clear Cache My Store l General T Zones Images CART ZONE Languages Site Maintenance Advanced New r Quick Links a TICKET You can enable more options in the osConcert Settings DISCOUNTS COUPONS Store Name Store Owner p osConcert cartZone UK El Menus Orders E Mail Address E Mail From c webmaster cartzone co uk webmaster cartzone co uk Concert Details EE Country United States CMS Admin Groups Q Jump To Top Administrator Marketing Send Admin C Payment gt New Group i Reports Default them EG meaa My Account cartzone Sestplan Channels gt Call Centre Manager Date format t gt Call Centre Staff Tools a d m Y Front End pe Product Manager Help Manuals We Pie sellin gt Reservation Manager P t 5 roducts BE Demo User Group gt Fulfiller gt Blocked Adding Admin User Member Osconcert has pre loaded Admin User Groups for example Instructor Call Centre Manager and Reservation Manager The access rights for each of these specific group are set to default
51. UPONS User Creation ES Menus Customer Password Remember Orders Message to all customers PURCHASED Customized Invoice Page Customers Contact Us Concert Details SALES Seatplan Channels Shop Settings Select the Customer s via the pull down option you want to email this message to SEND stomer Select Customer From webmaster cartzone co uk Message to all customers Subject Message ac gt a Customer j x Select Customer oe From Al Customers 2 xx Q To All Newsletter Subscribers REG adams gord webmaster osconcert com Subject name user webmaster cartzone co ul pga BE 7 U FEIE styes Paragraph j i amp bLev erQ 4 MOU t Create Password eero Create a text and add remove the field references as you wish Do not forget to edit the From field and fill out the Subject line NOTE the tick box CREATE PASSWORD in the lower section this can be handy in case you need to inform all your customers a new user password IMPORTANT when you click the SEND envelope your email will be uploaded to your server and the following warning message will show Click SEND EMAIL or CANCEL Message to all customers N Are you sure want to send this mail Send Email Customer webmaster cartzone co uk From webmaster cartzone co uk Subject Message a osConcert y cartzone User Manual
52. VE icon Front end page with three ticket types added GENERAL ADMISSION EVENT Sample Hall Today Now Master Quantity example There are 200 seats remaining for this show General 400 stock 400 stock 25 For children up to 12years stock 25 0 50 OAP 50 stock 50 Old And Pensioners gt 65years ID required Child 25 The highlighted section tells your customers the total number of seats left to purchase Next to each ticket type is the number of tickets left e g still in stock Clicking the order button will take a customer to the page for that ticket here there will also be a reminder as to how many tickets are available GENERAL ADMISSION EVENT 1 00 Sample Hall Today Now Master Quantity example General Price 1 00 Quantity 1 Total Price 1 00 Note that this total is valid at the point the page loads and does not include quantities in this customer s or any other customer s basket only those tickets already physically sold osConcert py a cartzone User Manual Jan 13 Page 32 of total 108 Pages rd Co klar ert n User Manual In case a customer is trying to buy too many tickets the following happens If the customer is trying to order more tickets than there are available in the respective category the customer will get redirected to MY ORDER and a message will show WHAT SEATS ARE IN MY ORDER
53. ack End Tick boxes to show this field at Create Account and Edit Account IMPORTANT osConcert allows the creation of new and the deletion of all Customer Account Fields all except the COUNTRY and STATE Customer Account Fields DO NOT DELETE the COUNTRY and or the STATE Customer Account Fields as these 2 fields are used by osConcert in the payment module and ocConcert will crash if these fields are deleted 64 osConcert y cartzone User Manual Janr 13 Page 15 of total 108 Pages osConcert visual online seat reservation User Manual DEVELOPERS If you select Input Type as Custom you have to write your code to validate and prepare entered values to be stored in database The following are the needed functions For Rendering the Field create the function edit__ lt uniquename entered gt in includes classes customerAccount php For retrieving the Field from db create the function getdb lt uniquename entered gt in includes classes customerAccount php For Validation and preparing field for storage create the function check lt uniquename entered gt in includes classes customerAccount php For Validation on javascript create the function validation check lt uniquename entered gt in includes javascript customer_account s Also without choosing Input Type as custom you are still able to create any of the above functions for your needs Our Working code adjusts to call your own defined functions To elimin
54. ailure to do so will result in Cartzone receiving your important emails There are total 8 editable email Templates stored in 2 sections of osConcert 7 USER related Templates in Admin Marketing General f Marketing General User admin Account Settings A summary of marketing tasks General Surveys eMarketing SEO Newsletters Wallet CART ZUNE yi Email Messages Quick Links TICKET DISCOUNTS COUPONS Admin User Manipulation Admin User Password Remembe User Creation Customer Password Remember El Menus Orders Message to all customers Customers Concert Details SALES PURCHASED Seatplan Channels Customized Invoice Page Contact Us NOO KRWD Shop Settings Products CMS Marketing Payment And 1 PRODUCT template in Admin gt Marketing gt eMarketing gt Products f Marketing eMarketing Product User admin Account Settind Product Messages EG General Surveys eMarketing SEO Newsletters Wallet CART ZUNE Product Messages yr Quick Links TICKET Message Type DISCOUNTS Product Sale 8 COUPONS No warranty is pre El Menus Redistributable under the GNU G Orders SALES PURCHASED Customers Concert Details Shop Settings Seatplan Channels Products CMS Marketing Sales s osConcert y cartzone User Manual
55. al The Bank Transfer Money Order Payment Module BT is configurable for all banks for Pending orders and not for Direct debit NOTE the various Australian and German bank Payment Modules are basically identical Bank Transfer modules and need to be edited to suit your needs amp Bank Transfer Payment ef Edi Enable Australian Bank Deposit Module Do you want to accept Australian Bank Deposit payments Payment Zone If a zone is selected only enable this payment method for that zone Exclude these Countries If countries are selected disable this payment method for that countries Exclude these Zones If a zone is selected disable this payment method for that zone BSB Number BSB Number in the format 000 000 Bank Account No Bank Account No True D False I lt Australia Box Office USA World Zones Afghanistan Albania Algeria American Samoa Andorra Australia Box Office USA World Zones 00 00 00 12345678 Swift Code Swift Code Bank Account Name Bank account name Bank Name Bank Name Set Order Status Set the status of orders made with this payment module to this value Display Name Set the Display name to payment module Image Set the Image of payment module EG ES 12345678 Joe Bloggs The Bank Pending Bank Transfer Payment Browse
56. ame Login_Email Store_Name Store_Email Password Login_Password Login_Email Login_Password For help with any of our online services please email the Email Greeting store owner Store_Email z With thanks Store_Owner e Note This email address was given to us by one of our customers If you did not signup to be a N member please send an email to Store_Email Email Format Text and HTML Email a osConcert y cartzone User Manual Jan 13 Page 46 of total 108 Pages rd Co klar ert n User Manual Customer Password Remember Template In Admin gt Marketing click to expand on the Customer Password Remember Template Click on the EDIT option to open the WYSIWYG editor Edit the text and add remove the field references Do not forget to click the SAVE option to save all your settings ft Marketing General User admin Account Settings Signout Help Clear Cache Front End A summary of marketing tasks l Q o Surveys eMarketing SMS Marketing CAR l ZINE SEO Newsletters Wallet Options CUK es a Email Messages TICKET Admin User Manipulation NTS Admin User Password Remember COUPONS User Creation Ell Menus Customer Password Remember Ed It Orders Message to all customers PURCHASED Customized Invoice Page Customers Contact Us Concert Details SALES Seatplan Channels Shop Settings Click on the EDIT option to open the WYSIWYG e
57. ast Name Order_Number Order Number Order Number Date Purchased Order Invoice Link Order Comments Date Purchased Products Ordered T Payment_Method Payment_Detail Billing Address See aces Products_Ordered Store_Name Store_Address Phone Ip Address m a osConcert y cartzone User Manual Jan 13 Page 49 of total 108 Pages visual online seat reservation User Manual rd Co ae ert n User Manual Contact Us Template In Admin gt Marketing_click to expand on the Contact Us Template Click on the EDIT option to open the WYSIWYG editor EEE EEE LEESE User admin Account Settings Signout Help Clear Cache Front End A summary of marl eting tasks mo Surveys eMark SMS Marketing Cri ZONE SEO Newsletters Options r Quick Links yg 1 TICKET Admin User Manipulation E z Admin User Password Remember COUPONS User Creation El Menus a Customer Password Remember Orders Message to all customers Customers i Customized Invoice Page Concert Details ie SALES Contact Us E d l t PA illli PURCHASED Shop Settings Seatplan Channels Products CMS Marketing Sales Edit the text and add remove the field references Do not forget to click the SAVE option to save all your settings Contact Us Text B Z U 2 EZ B Styles v Format x i j 2 E D E7 Omi A Oo a 2H x 2 A a a uh MMT Name Name Text Box Merge Fields Ema
58. ate the country field all together make a default country in table structure address book osConcert by cartzone User Manual Janr 13 Page 16 of total 108 Pages osConcert visual online seat reservation 2 osConcert Settings User Manual In the osConcert Settings section you configure specific osConcert related settings switch on off modules set and change set specific system settings edit error messages or and not limited to switch on off interactions with third party software applications NOTE that the osConcert Settings can be accessed in 2 different ways Directly via the short cut in the header of the SHOP SETTINGS Shop Settings General My Store General CART ZONE r Quick Links TICKET DISCOUNTS COUPONS Store Name a osConcert El Menus Fe E Mail Address PURCHASED webmaster cartzone co uk Customers ee Country United States SALES Sestplan Channels Send Admin Confirmation and Extra Order Emails To Shop Settings rodudts CMS Default theme Marketing cartzone Sales Payment Date format to display dates Reports d m Y My Account We are selling seats as Products Tools Products Front End cartZone My Store LAR 1 ZONE Languages Files FA danse Orders Status Quick Links BE Values Logging Sessions TICKET Reports Backups Who s Online DISCOUNTS Compatability Test Customers Sulis Cache Delete all items E Mail Address webmaster cartzone co uk Country 223
59. ausbank Bank Transfer Money order payment message displayed at the Front End Payment Method Edit Payment Information Make Payable To cartZone UK Send To cartZone UK London LW1 Your tickets will not be released until we receive payment osConcert by cartzone User Manual Jan 13 CONFIRM ORDER Page 70 of total 108 Pages osConcert visual online seat reservation User Manual Box Office The Box Office Payment Module BO is the associated module for the osConcert Front End Box Office system OsConcert has ability to nominate special customer accounts to be in the BOX OFFICE by selecting BO in the Country Zone The Administrator should nominate a Customer account to be a Box Office Staff or Agent therefore they may well register through the Front End or the Administrator can create the customer account in the Admin gt Customers gt New Customer Details described here Box Office Checkout 8 Edit Enable Box Office eae Box Office Set Order Status module Fal Set the status of orders made Do you want to accept with this payment module to Box Office payments this value Payment Zone PI Australia Display Name Box Office Staff If a zone is selected J Set the Display name to only enable this Box Office payment module payment method for U USA that zone F World Zones Image FESTENE Set the Image of payment boxoffice module Box Office Exdude E Box Office th
60. but can be changed at will Each Group can be populated with new group members It is not required that these Admin users are first registered to the osConcert Front end as customers Select the group to add a new member to and expand the tab Admin Groups Search G Jump To Top Administrator ix gt New Group gt gt Top Administrator gt Instructor gt Call Centre Manager RRS Call Centre Staff Soecococococooooooo ooo ooo ooo ooo 0000000000000000 0000000000000000 0000000000000000 0000000000000000 0000000000000000 0000000000000000 O O Members Show 10 v st 5 gt Product Manager gt Reservation Manager gt Demo User Group gt Call Centre Staff gt Members New Member New Member Firstname Gordon Lastname Farmer Email Address gorden osconcert com Hide in Backend Product Manager Click NEW MEMBER Fill out the credentials of the new Call Centre Staff member Click the Save button a osConcert y cartzone User Manual Jan 13 Page 99 of total 108 Pages osConc ert User Manual ee Call Centre Staff Members Show 10 New Member some gt Edit delete move To assign a password for the new member that can be changed later at will RE OPEN the tab by clicking the EDIT button ee Call Centre Staff v Members New Member Gordon Farmer S ave Firstname Go
61. cts Row A Edit Delete Move O Date Added Oe O Last Modified C row E Click YELLOW folder to DRILL THRU to next level JO sees not sia Or select EDIT DELETE MOVE from right menu m Ae C row H Produt20 row I o Ga now I n a dara vem to Show Aee CI row m o CI row n o New Category New Product Product 0 Categories Products Categories Products 3 Seat A1 B Seat A5 4 ves a i o o E seat a6 O seat a7 Select SEAT and click the EDIT COPY MOVE button o B Seat A8 3 Seat A9 B Seat A10 B Seat A11 3 Seat A12 3 Seat A13 B Seat A14 3 Seat A15 ticket icon gif Price 25 00 Quantity 1 Average Rating 0 00 00000000 22909099 At the Alternative Edit Categories seat pane various settings can be edited in 1 pane Products Alternative Edit Categories User admin Account Settings Signout Help Clear Cache Front End Categories Products Q o Manage Products CART ZUNE Alternative Edit Categories Item Row A gt SHOW 1 ku ee ETT k O out of stock Categories Products DISCOUNTS i S ate Products Name EH Chair A3 Product Name in Back end Categories Products Tax Class none 4 Seat Ai El Menus a Products Price Net 25 0000 Orders Products Price Gross 25 Seat AZ Custo S a ang Products Description E a al er le temi BY u S E Concert Details F eg a Syntax None gt Info
62. d m Y 6 Hy Account We are selling seats as Products Time format to display time Tools Products 12 Front End iz No warranty is provided Redistributable under the GNU General Public License Ha waranty provided General Shop Settings In the General section of SHOP SETTINGS edit ALL references to Cartzone email addresses links and change these with your own Store Name Use the Store Name to identify both the Front and Back End Handy feature if you manage several different osConcert shops simultaneously No limit Store Owner Type here the name of your store No limit IMPORTANT Do NOT FORGET to edit IMPORTANT Do NOT FORGET to edit Select country from pull down and click the save button Email Address Email From Country Country United States fv x A a Republic Taiwan Tajikistan Tanzania United Republic of Thailand Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine a United Arab Emirates United Kingdom United States z Emails To osConcert y cartzone User Manual Jan 13 Page 11 of total 108 Pages osConcert visual online seat reservation State Province State Province Aberdeen Aberdeen Aberdeenshire Anglesey Angus Argyll and Bute Bedfordshire Berkshire Caerphilly Cambridgeshire Cardiff Carmarthenshire Ceredigion Cheshire Clackmannanshire Conw
63. d TEST IPN from Admin gt PayPal_IPN gt Test_IPN BUT you will not be able to receive real IPN s from PayPal PayPal IPN Payment Zone PI ner If a zone is selected only enable this payment method Box Office for that zone USA V World Zones Paypal IPN Exclude these Afghanistan a Countri Albania If countries are selected disable this payment method Algeria for that countries American Samoa Andorra a Paypal IPN Exclude these PIE Zones If a zone is selected disable Box Office this payment method for that I USA Zone World Zones PayPal IPN Set Order Status Preparing PayPal IPN Set the status of pending orders made with this payment module to this value Suggested value is Preparing PayPal IPN do not use Delivered PayPal IPN Set Order Status Delivered Set the status of successful orders made with this payment module to this value Delivered download tickets Display Name Set the Display name to payment module Paypal Credit Cards Image Browse Set the Image of payment an module The PayPal Credit Cards IPN payment message displayed at the Front End will depend on what payment option you have with PayPal The payment option will also determine if your customers are leaving your website or not osConcert by cartzone User Manual Jan13 7 Page 69 of total 108 Pages Bank Transfer Payment osConcert visual online seat reservation User Manu
64. d via PayFlow Pro for US Merchants do not appear in your PayPal account Instead they are forwarded directly to your merchant bank account Basically PayFlow Pro is just like any other traditional payment gateway like to Authorize net etc In North America you can connect the PayFlow Pro service to your own merchant bank account In the UK the Payflow Pro service is actually bundled as a hybrid service with Website Payments Pro connecting all the transactions to your UK PayPal account and all monies are deposited to your PayPal account instead of directly to your bank account For more info PayPal PayFlow NOTE If you are new to the e commerce landscape then you are probably better off working with Paypal Paypal Credit Cards IPN for processing simply because it s an all in one solution that is inexpensive However for merchants who are established process numerous orders daily and need more advanced reporting then PayFlow Pro is the better solution PayPal PayFlow x D di Enable PayPal PayFlow gt True Payment Zone Pl Asna Do you want to accept PayPal If a zone is selected only PayFlow payments a Te enable this payment method L Box Office for that zone O USA C World Zones Vendor Your merchant login ID that you created when you registered for the Website Payments Pro account Set Order Status Set the status of orders made with this payment module to User this value If you set up one or more additi
65. de Set the status of orders made i with this payment module to this Money Order Payment Zone F Australia value If a zone is selected only enable this payment method for L Box Office s that zone WV usa Display Name Cheque Money Order F World Zones Set the Display name to payment module Image ene Money Order Except Payment Afghanistan a Set the Image of payment Country Fl Albania l module If countries are selected disable i this payment method for that Algeria countries American Samoa Andorra Money order payment message displayed at the Front End Payment Method Edit Payment In ormation Make Payable To cartZone UK Send To cartZone UK London b LW1 Your tickets will not be released until we receive payment s osConcert y cartzone User Manual dan 13 Page 67 of total 108 Pages osConcert visual online seat reservation User Manual COD Cash On Delivery Similar to Cheque Money order Payment Module Cash on Delivery COD Module is also a simple module for use with Pending or Back order orders Cash on Delivery A COD Enable Cash On Delivery Module Do you want to accept Cash On Delevery payments COD Payment Zone If a zone is selected only enable this payment method for that zone COD Exclude these Countries If countries are selected disable this payment method for that countries COD Exclud
66. ditor Edit the text and add remove the field references Do not forget the required Subject and Reply to fields Click the SAVE option to save all your settings rere ranor renenoe Save Email Subject osConcert Account Details Required Email Reply to webmaster cartzone co uk Required Email Text aa B Z U we styles Paragraph e bLEevOnmQAsK MOL t 2 x R AT Dear First_Name Your Store Name account details are as follows Username Merge Fields Login Email Password Login_Password If you have trouble accessing your account please contact us at Store_Email With thanks Store_Owner Customer Account First_Name Last_Name Store_Owner Store_Name Store_Email Login_Email Login_Password Email_Greeting Email Format Text Email s osConcert y cartzone User Manual Jan 13 Page 47 of total 108 Pages osConcert User Manual Message to All Customer Template In Admin gt Marketing click to expand the Message to All Customers Click the small envelope to open the WYSIWYG editor i A Marketing General User admin Account Settings Signout Help Clear Cache Front End A summary of marketing tasks General Surveys eMarketing SMS Marketing SEO Newsletters Wallet Options LUARTZINE dr Quick Links a Email Messages TICKET Admin User Manipulation ee Admin User Password Remember CO
67. e customer ES TaxClass none w The value of the discount for the coupon either fixed or add a on Coupon Price Net ae the end for a percentage discount Coupon Price Gross 0 00 Coupon Minimum Order The minimum order value before the coupon is valid Ses The coupon gives free shipping on an order Note This overrides the Free Shipping m coupon_amount figure but respects the minimum order value Coupon Code You can enter your own code here or leave blank for an auto generated one The maximum number of times the coupon can be used leave blank if Uses per Coupon you want no limit Uses per Customer Number of times a user can use the coupon leave blank for no limit Start Date 26 August 2012 w The date the coupon will be valid from End Date 26 August ie 2013 w The date the coupon expires Apply coupon amp All Categories Selected Categories or List amp Selected Categories or List Product Events Subscription Service Apply coupon All Categories Product Event Subscription Service Categories Categories Categories Categories Categories Available Selected Categories SHOW 1 SHOW 2 Show 1 Rows Show 2 Rows Show 3 Rows General Admission event a osConcert y cartzone User Manual Jan 13 Page 53 of total 108 Pages osConcert visual online seat reservation User Manual Click the PREVIEW button and click the CONFIRM button New D
68. e have logged your unique computer address 202 152 196 161 Delivery Address lt Seats Reserved Edit John Smith 1 x DATE 1 Seat C3 here 123 SHOW 1 there 123456 Venue Date Time SU Indonesia 1 x DATE 1 Seat C2 SHOW 1 Venue Date Time 1x DATE 1 Seat C1 SHOW 1 Venue Date Time 1x DATE 1 Seat D1 SHOW 1 Venue Date Time Billing Information Billing Address lt Discount Coupon Code Intro 20 Email Code de7fdf 20 00 John Smith here 123 there 123456 SU Indonesia Payment Method Edit moneyorder Payment Information Make Payable To cartZone UK a osConcert y cartzone User Manual Jan 13 Page 56 of total 108 Pages osConcert User Manual visual online seat reservation Discount Reports OsConcert has several reports to manage and monitor Discount Vouchers Discount Usage To check on the Discount Usage check the Admin gt Sales gt Discount Vouchers tab p S Introduction Discount 20 00 Intro 20 26 08 2012 Coupon Name Introduction Discount Uses per Coupon 1 Cou Code Intro 20 Cust Cou 1 n PL Aas Serres Discount Usage customer name OOOO O omteramowmt be John Smith 2800 27 08 2012 Discount History For a History of emailed discount vouchers Admin gt Sales gt Discount vouchers click the Email History icon on the Discount Voucher tab G j amp Introduction Discount 20 00 Intro 20 26 08 2012 Coupon Name Introduction Discou
69. e master quantity is reached i e the venue is full then when the order is processed that reaches that figure the code will prevent any further purchases of all ticket types There will be a message There are 0 seats remaining for this show All ORDER buttons will change to SOLD GENERAL ADMISSION EVENT Sample Hall Today Now Master Quantity example There are 0 seats remaining for this show General 250 Original qnty 400 sold 150 Master eran Original qnty 25 sold 25 Quanity For children up to 12years 200 seats OAP 25 Original qnty 50 sold 25 Old And Pensioners gt 65years ID required s osConcert y cartzone User Manual Jan 13 Page 34 of total 108 Pages osConcert visual online seat reservation User Manual Advanced Show editing Alternative Edit Categories osConcert offers advance users an Alternative Edit Category 1 pane option to create delete copy sub categories move edit the status color banding of single seats change stock status edit Product price Product weight Product quantity and Product image ATTENTION The DELETE option in is designed for all shows other than Shows that have reserved seating DO NOT DELETE any sub categories eg rows or seats of a seat plan because a deletion WILL CORRUPT the Dbase of the seat plan and will require a re install of the seat plan osConcerts recommends instead of deleting sub
70. e these Zones If a zone is selected disable this payment method for that zone False Australia Box Office USA World Zones Os Australia L Australia Box Office USA V World Zones COD Set Order Status Set the status of orders made with this payment module to this value Display Name Set the Display name to payment module Image Set the Image of payment module Cash on Delivery osConcert y cartzone User Manual Jan 13 Page 68 of total 108 Pages osConcert visual online seat reservation Paypal Paypal Credit Cards IPN The Instant Payment Notification IPN is a message service that notifies you of events related to PayPal transactions User Manual Our free Paypal IPN module will give you 2 options at the Paypal Payment page 1 The option for customers with a Paypal account to easily login and complete payment note as long as you have PayPal Account Optional enabled inside your PayPal merchant account settings 2 The option to choose to pay by Paypal Credit Cards Mastercard is for USA only This PayPal service is free but you must have a Paypal business email account For more info please visit PayPal IMPORTANT Failure to make the correct settings for the Payment IPN will be disastrous Set up this Payment Module VERY CAREFULLY READ the SPECIAL help file Using PayPal IPN Paypal Credit Cards EZ Ed
71. eading title EH sHow 1 Category Venue ES venue Category Date ES pate z pr Category Time EH Time Calendar Mozilla Firefox ele E Date Expires 12 01 8013 cartzone co uk demo tickets a Time Expires 24 00 00 j January 2013 onl dena acer the current 2912 12 29 15 59 21 lt lt t lt Print IST 7 Tick if this will be a ad PE Sun Mon Tue Wed Thu Fri Sat eben El only tick if applicable ik 2 Description EJ Description b Z B 9 0 aa aa aa as Ge Gz is gem 2o 21 22 23 Ra 25 Me 2z s o Bo fa h f2 cartzone co uk demo col amp top 1 amp mPath 4 Please do note that the summary of the SHOW tab updates with the expiry date and time New Category a SHOW 1 s amp E Date Expires 12 01 2013 D ption Time Expires 12 00 00 For your information the current server time is 2012 12 29 16 29 23 Products Show 10 New product a osConcert y cartzone User Manual Jan 13 Page 30 of total 108 Pages osConcert visual online seat reservation User Manual Master Quantity For General Admission GA events osConcert offers a Master Quantity option A Master Quantity is often used for concession ticket sales that are created as sub category products Concession tickets normally involve lesser priced tickets as a consideration and therefore you may want to cap ticket quantities The Master Quantity is NOT the combined
72. eat reservation User Manual User Creation Template In Admin gt Marketing click to expand on the User Creation Template Click on the EDIT option to open the WYSIWYG editor ft Marketing General User admin Account Settings Signout Help Clear Cache Front End A summary of marketing tasks QO O General Surveys eMarketing SMS Marketing LUARTZONE SEO Newsletters Wallet Options Quick Links Email Messages TICKET Admin User Manipulation DISCOUNTS Admin User Password Remember COUPONS EO i User Creation E d it Ell Menus Customer Password Remember Orders Message to all customers PURCHASED Customized Invoice Page Customers Contact Us Concert Details SALES Seatplan Channels Shop Settings Edit the text and add remove the field references Do not forget to click the SAVE option to save all your settings Email Subject osConcert Account Confirmation Required Email Reply to webmaster cartzone co uk Required Email Text B Z U EX 3B Styes Paragraph jj LEJ OmMEMT HOLS ot 2 l x n r r m AT Dear First Name i Merge Fields Your Store Name account has been created You can now take part in the various services we have to offer you Some of these services include na Customer Account Integrated Online Theatre Seat Reservation First_Name n Last_Name The details of your account are as follows Store_Owner Usern
73. edevesanduteeraseddadeastervets 24 SHOW Image COMING sisiassdvssacscsscscasevassasswsssvunnsananeevavsecessaseesadsassamednninneadsavasneseanveostyes 25 OTST ES MaE EEE EE 27 FETE spea en E E EE E E 28 SJETNE OM SOU p ee AE ER E EEEE EENE EEEE EA A 28 Show Expiry Time Difference ccc cccccssccssseccsssecsseecesseesesseeesseecesseeesseeseseeeessesesseesesaeees 29 BER EXO ION EEE EE 29 Date Time this show EXxpires rrrrrrnnnnrrrrnnnnrrrrnnnnrrernnnnrrnrnnnnnvnssnnnnvnsennnnrnssnnnnvnssnnnnvnssnnn 30 LE GT ira coeccaretasasysntandcssnetsevs canenesscnctcatn ondvstesaustaeansannsasauneenia conseseiamatecennanes 31 Advanced SNE actg vests Geen cenneesdonsesae eases sesevsceseenstuses 35 Em MEET ENE 35 Cranner 37 Edit Seat Color banding via Products rrrrrrnvrrrnnnvrrnnnnrrrnnnnvennnnrnrnnnnrrnnnnrnsnnnnvnnnnnvnsnnnnne 38 Edit Seat Color banding via Alternative Edit Categories rrrrrrrrrrrnnrrrnnnvrrnrnvrnrnnnnne 39 Upload Show and Category Images arnrrrrnrnnnnnvnnnnnnnnnnnnnnnnnnunnnnnnnnnensnnnnnnnnnnnnnnnns 41 DE ELORE R RR ET 42 VAR CUMING EE 43 Marketing Templates oososseseeseeeoosssseesesccccssssssessecossssseesseecesosssseesseeossssseesseeee 43 Admin User Manipulation Temp late ccccsscccsssscccsssseecesssseeeessseeeessseeeessseeeeseeas 44 Admin User Password Remember Template cccccsscccsssscesssseseseeessseeesssseeessaees 45 User EN TANNER 46 Customer Password Remember
74. els Cybersource Payment p F ni k Transit er Payment Shop Settings Dresdnerbank Bank Transfer Payment Products Free Payment CMS Net Registry Marketing PayPal PayFlow ANZ Ban k Sales Paypal Credit Cards Payment 2Checkout Auth orize net Reports Realex My Account Credit Card rie Credit Card by Beanstream VirtualPay Tools a WestPac Payment cartZone No warranty is provided Redistributable under the GNU General Public License For UNINSTALLED payment modules select a payment Module from the uninstalled modules and click to expand the payment module tab Click the INSTALL button Credit Card The installed Payment Module will now be listed in the Installed Payment Gateways summary Deleting a Payment Module It is possible to delete a Payment Module However it may be easier just to HIDE a payment module at front end and preserve the settings to do so double click to expand the Payment Module tab click EDIT and change the TRUE status to FALSE If the payment option you want to use is not listed and you want to have a customized payment module Cartzone may be able to assist but please do not underestimate this credit card processing you will need a merchant account with a bank and your bank might recommend third party software extensions that needs to be integrated into osConcert For more info please contact us webmaster cartzone co uk osConcert y 2 cartcone User Manual
75. encies LAR TZUNE Tickets AUVdi w pr 21 Payment Modules Installed Modules TICKET Cheque Money Order ES UnInstalled Modules COUPONS ANZ Bank Bank Transfer Payment El Menus a o Authorize net Orders CI Customers 3 Bi Payment Gateways Currencies Concert Details r C Tickets Advanced Products s G CMS Q You can enable more options in the osConcert Settings Marketing i A r fr CodeReadr API Active CodeReadr API Ticket Logo Shop Settings True http cartzone co uk demo tic Reports CodeReadr API Key CodeReadr Barcode Size a7cf72598e34e971117eb4e54902da 3 CodeReadr Invalid Ticket CodeReadr Not Released Invalid Ticket ID or unauthori Your payment has not yet been Codereadr API Active Default False Only True if you registered and have received the Codereadr API For more info http codereadr com Codereadr API Ticket logo URL for your Codereadr Tickets logo Codereadr API Key Your API key assigned by Codereadr Codereadr Barcode Size Select here the bar code size for the Codereadr barcode 3 small Default do not change 2 medium 1 large NOTE This is NOT the size of the barcode printed on your E tickets but the size of the barcode Codereadr software displays on your scanner device in the event you to scan then upload scanned barcodes This function among other options requires a database and you will also need to register with Codereaar Codereadr Invalid Ticket Text field for Codereadr invalid or u
76. ent Status Delivered Ea VI Sub Totals Export to Excel PAGE 1 2 Next Total Count 37 NET TOTAL 1 020 00 Product Order ID Ticket ID ke Date ID SHOW Client Billing Name Qty Status Amount Balcony A1 1 1 1139 Y DATE 1 SHOW 2 username username 1 Delivered 5 00 Sub Total 5 00 Balcony A2 2 1 1179 AE DATE 1 SHOW 2 user name user name 1 Delivered 5 00 Sub Total 5 00 Balcony A64 3 3 132 NM DATE 1 SHOW 1 user name user name 1 Delivered 5 00 Sub Total 5 00 Balcony A63 4 4 1442 hi DATE 1 user name user name 1 Delivered 5 00 Sub Total 5 00 Balcony A62 5 5 1582 v DATE 1 SHOW 2 username username 1 Delivered 5 00 Sub Total 5 00 Balcony A4 6 6 16159 M DATE 1 SHOW 3 user name user name 1 Delivered 5 00 Sub Total 5 00 Balcony E30 s osConcert y cartzone User Manual Jan 13 Page 58 of total 108 Pages osConcert visual online seat reservation User Manual PDF Sales Report When clicking EXPORT TO PDF osConcert will generate a pop up with the following Sales Report Click the Saved as button to save the PDF file es BE Bi 2 MYGG OG 91 ga coltaborate sign tt E Find Start Date 2012 06 24 End Date 2012 08 24 Box Office All Users DATE ID All Date ID Payment Status Delivered Tickets OrderID Ticket ID Ticket Printed Client Billing Name SHOW Date ID Qty Status Amount 1 1 1139 Y user name user name SHOW 2 DATE 1 1 Delivered
77. er operating systems Cron enables users to schedule jobs commands or shell scripts to run periodically at certain times or dates It is commonly used to automate system maintenance or administration though its general purpose nature means that it can be used for other purposes such as connecting to the Internet and downloading email For more info http en wikipedia org wiki Cron a osConcert y cartzone User Manual Jan 13 Page 29 of total 108 Pages osConcert visual online seat reservation User Manual Date Time this show Expires See configuration instructions in previous section Server Time Off Set Open the Show that requires an Expiry Date and Time Admin gt Products gt SHOW gt 0 amp SHOW 1 Date Expires Not set Description No Image oo sHow v Products Category Name GB sHow 1 Category Venue GB venue Category Date BB pate Category Time DD tme New product or your miformation current 2012 12 29 14 50 54 Tick if thes will be a GA show with a Only tick if applicable Master Quanbty Use the Calendar to select the required Expiry Date Alternatively type the Expiry Date Attention When typing the date use the date format as configured in Admin gt Shop Settings gt Date format Type the time in the 12 or 24hr format as configured in Admin gt Shop Settings gt Time format and click SAVE gt OG SHOW 1 Save Category Name SHOW 1 Category h
78. er setting up 2 or more currencies Enable Currency module in Admin gt Shop Settings gt Templates gt Info boxes This will add a currency pull down module at the front end that allows your customers to make a currency selection at the left side menu at the front end at the moment of ordering After selection of a different currency all prices will automatically display in the selected currency The New Currency listing at the back end OUR SHOWS SHOW 2 SHOW 1 heading Venue Date Time Venue SHOW 2 Venue Date Time SHOW 3 Venue Date Time TICKET ORDER Your cart experes in 00 59 SHC 1 hunder CURRENCIES US Dollar osConcert y cartzone Description User Manual mena oe 5 me E AT ha 1 CE on the sest you require Legend 5 10 65 45 4 05 i i i i m ele ll Date Time Bio o Bio Bi Pif Fl iai i ai i a hd bio hi hi h m DEE ee a e a en Jan 13 STAGE 4 5 4 4 5 4 4 3 6 4 3 46 4 5 6 4 5 6 4 5 6 43 6 4 35 6 43 6 to th cart mji i d i sd md md md md 2 Seats will be added Your Reservations Foreign Reservations in Basket Otter Baskets User Manual ow eve 5 6 eee wo an 55 55 6 2 Yen Onder or CHECKOUT Here Creste an Socount Page 63 of total 108 Pages osConcert visual online seat reservation User Manual Payment Selectio
79. es Fi Andorra E ey a n Free payment et the Display name to disable this payment Box Office method for that zone E usa Image Browse z Set the Image of payment L World Zones module Enable Module True Do you want enable this module it is designed gt False to allow downloading of complementary tickets Payment Zone PI austraf If a zone is selected ee only enable this Ge payment method for USA that zone V World Zones s osConcert y cartzone User Manual Jan 13 Page 72 of total 108 Pages Authorize net osConcert visual online seat reservation User Manual Authorize net AN is a USA based Payment Gateway that is fully functional After installation the module only needs an Authnet Login Username and Transaction Key to activate For more info www authorize net o o Authorize net y A Enable Authorize net Module Do you want to accept Authorize net payments True O False Authorizenet Login testing Username The login username used for the Authorize net service Authorizenet Transaction Test Key Transaction Key used for encrypting TP data Authorizenet Transaction O Test Mode z Transaction mode used for processing orders Production Credit Card Authorizenet Transaction eCheck M Transaction method used for processing orders Authorizenet Customer True Notifications Should Authorize Net e mail a False receipt to the cus
80. ese Countries If countries are selected disable this payment method for that countries Box Office Exdude PI australia these Zones 7 If a zone is selected Box Office disable this payment C USA method for that zone T World Zones a osConcert y cartzone User Manual Jan 13 Page 71 of total 108 Pages osConcert visual online seat reservation User Manual Free Payment The Free Payment is an invisible module introduced recently to help users issue complimentary tickets The Free Payment Module works in tandem with the Gift Voucher Coupon feature After the administrator installs and enables the Free Payment Module whenever anybody uses their complimentary coupon code 100 discount e g COMP they will be able to complete the checkout process with as zero order total and if the order status of the module is set at Delivered they will be able to generate and print their tickets without problem IMPORTANT A truly FREE concert is taken care of by a free checkout process bypassing the whole checkout process altogether if a zero order is detected Free Payment EG ES Edit Exdude these E Afghanistan Set Order Status Countries P bas Set the status of orders made If countries are Ser with this payment module to selected disable this Algeria this value Delivered allow el leg for F American Samoa download at countri
81. etail whenever a visitor views a seat plan See below example of front end Date ID IMPORTANT The DATE ID is VERY IMPORTANT and should be edited for each new event and must be unique Eg If you have a show for a certain date then make the DATE ID a short text to identify that show from the rest Eg FRI NOV 21 NO SPACES please osConcert COMBI v6 MAY 2012 osConcert Friday 22 June 2012 VIEW ORDER CHECKOUT HERE SEATS LOGIN Home Tickets SHOW 2 Welcome1 Guest Heading PEER Venue 2 Today Now Venue Date Time Description text 2nd ow Description I Reserved Seats ot fl Other Baskets General Admission TICKET ORDER 0 Seats 0 00 64 osConcert y cartzone User Manual Jan 13 Page 91 of total 108 Pages osConcert visual online seat reservation User Manual Edit Prices of a complete show category IMPORTANT Ensure the unique DATE ID is set up FIRST If no DATE ID is set up first it will not be possible to edit prices of a complete show category To edit or to set up prices for a Show or Category click on the small blue arrow on the left to open up and edit the prices section Ensure the DATE ID is set up first t re gable o ID acts Name bbe adam Dew pt soe Veawe Date ime Date ID ka SHOW amp SHOW I Chew tipt som car Date Teme i MOM 2 SHOW 2 Chew rpt som car Date Tome i SHOW amp SHOW amp Chew rpt som cer Date Tome H
82. fault delivery status of e tickets is set to the appropriate delivery setting to ensure a successful transaction If osConcert is set up to offer e tickets for which first a payment needs to be received processed for example by a Cheque Money Order or Bank Transfer the default delivery status in these Payment Modules is set to Pending And for example for FREE tickets the default delivery status is set to Delivered OsConcert will send an automatic email with the e ticket and customers can also access their account to retrieve e ticket s immediately as there is no need to first process receive any payment Payment Module Inclusions Exclusions Because osConcert comes with a build in security feature that automatically detects and records the IP address of ordering customers the zone and or the country of ordering customer is determined by osConcert The Payment Modules has to be configured to be zone and or country selective if zones and or countries are set to be included or excluded in a Payment Module this payment method is either enabled or disabled for customers in these zone and or countries This is a handy feature if for example to focus money orders from only customers in a certain zone and or country For all customers from all other zones and or countries the Money Order option will not be visible at the front end but these customers will see the other payment options for which they are not excluded For Free Tickets
83. ge is that the Administrator is able to top user accounts with money for whatever reason Wallet Payment EA f Edit Enable Wallet Module True Wallet Set Order Status default Do you want to accept Wallet gt Fal Set the status of orders made payments LZE with this payment module to this value Wallet Payment Zone aoc If a zone is selected only Display Name Wallet Payment enable this payment method Box Office Set the Display name to payment for that zone LJ USA module v World Zones Image Browse Set the Image of payment wallet module Wallet Exclude these Afghanistan a Countries PS S If countries are selected disable this payment method Algeria for that countries F American Samoa Andorra Wallet Exclude these Zones Austral If a zone is selected disable ea this payment method for that Box Office zone USA World Zones s osConcert y cartzone User Manual Jan 13 Page 75 of total 108 Pages osConcert visual online seat reservation User Manual PayPal PayFlow PayPal PayFlow Payment Module PPF is a robust more professionally integrated option for PayFlow Account holders with Standard free Advanced paid and Pro paid options Users will need their Vendor merchant login ID PayPal Flow is essentially only a merchant account The transactions conducte
84. he expanded Show tab New Category Delete image Modified 30 12 2012 Expires 12 01 2013 e Expires 12 00 00 your information the current server time is 2012 12 30 09 21 30 Products Show 10 v New product And the Show image will show at the Front end when a visitor selects the Show from the left menu VIEW ORDER CHECKOUT HERE SEATS LOGIN Home Tickets SHOW 1 Welcome Guest SHOW 1 en Venue Date Time Description EMLAREE r TICKET ORDER Lammi 14500 e800 0 Reserved Seats E In Basket E Other Baskets GOOGLE TRANSLATE Select language STAGE A FER gt 1 5 6 7 89 011 1 13 14 15 16 7 18 19 2 21 22 A B 12 all4 s e 7 ala so a 12 13 14 15 16 17 18 19 20 21 22 B s osConcert y cartzone User Manual Jan 13 Page 26 of total 108 Pages osConcert Delete a Show image Only if a Show image is uploaded a Delete Category Image function is enabled There are 2 options to delete a uploaded Show image Admin gt Product gt Select and expand the Show tab on the 1 pane click on the TRASH CAN New Category gt 0 SHOW 1 Delete image Modified 01 01 2013 xpires Not set Products New product visual online seat reservation User Manual Show 10 Alternatively Admin gt Product gt Select and expand the Show tab into the ar pane At the very bottom of the Show screen at the Ca
85. il Email Text Box TT TYPES 3 Name Text Box Message Comments Text Box Email Text Box Comments Text Box Continue Button Reset Button Continue Button Reset Button s osConcert y cartzone User Manual Jan 13 Page 50 of total 108 Pages osConcert visual online seat reservation User Manual Product Sale Template IMPORTANT The Product Sale Template is located in Admin gt Marketing gt eMarketing gt Products The Product Sale Template is used for the EMAIL RECEIPT that every customer will receive after completion of the sale This template also has an option to send a Test email Admin gt Marketing gt eMarketing gt Products fr Marketing eMarketing User admin Account Settings Signout Help Clear Cache E Mail Uptions General IS eMarketing SMS Marketing CARTZONE 1 om ke You can enable more options in the osConcert Settings TICKET DISCOUNTS E n E Mail Transport Method E Mail Linefeeds COUPONS sendmail LF El Menus Use MIME HTML When Sending Emails Verify E Mail Addrsses Through DNS Orders false false Customers Concert Details Send E Mails Test Email address SALES true webmaster cartzone co uk PURCHASED Shop Settings Messaging Times Email Activation 0 00 0 00 1 Seatplan Channels Products Email Interval Sec CMS i Marketing Sales Click EDIT to edit text in WYSIWYG or click the small envelope to send a Test Mail a TY War
86. ine seat reservation User Manual 12 More resources You can find more HELP and requesting support for specific questions and tasks by using one of the following Check the HELP documents in Admin gt Help Manuals Log in to www osconcert support Email us your questions or comments osConcert Support s osConcert y cartzone User Manual Jan 13 age 107 of total 108 Pages
87. ing up importance Account Settings Signout Help Clear Cache Add to Quick Links Front End Payment Payment Gateways User admin KE CO 64 Payment Modules Payment Gateways Tax Currencies CART ZUNE Advanced F Quick Links TICKET Payment Modules Payment Gateways t Tax Currencies Advanced No warranty is provided Redistributable under the GNU General Public License Currencies In osConcert any currency can be created and edited at any time The default currency of osConcert is USD but this default setting and any other currency settings including the denotation symbol Decimal or Thousands Point can easily be edited to suit your needs s osConcert y cartzone User Manual Jan 13 Page 60 of total 108 Pages Co ae ert User Manual Setting up a New default Currency IMPORTANT It is recommended to set up a new Default Currency early on Click on NEW CURRENCY in Admin gt Payment gt Currencies A Payment Currencies User admin Account Settings Signout Help Clear Cache Add to Quick Links Front End Currencies EE Payment Gateways Tax Advanced CART ZUNE gt Quick Links TICKET DISCOUNTS COUPONS New Currency US Dollar defau El Menus Orders No v rranty is provided SALES Redistributable under the GNU General Public License Click to expand the NEW CURRENCY tab then click the EDIT button to fill o
88. ings Signout Help Payment Modules Payment Gateways Currencies Tickets CARI ZINE Advanced SL EL Payment Modules r Quick Links a Installed Modules TICKET PS DISCOUNTS 5 Cheque Mo ft Payment Tax Zones User admin Account Settings Signout Help UnInstalled Modul TL COUPONS P ANZ ank eee i Payment Gateways Currencies p Bank Transf El Menus a Authorize n Orders beanstream SALES Box Office a osConcert y cartzone User Manual Jan 13 Page 78 of total 108 Pages osConcert visual online seat reservation User Manual Tax Classes Adding a new Tax Class In most countries a Sales Tax is applied to the sale of a product or a service These Tax Classes are called Sales and Use Tax in the United States Value Added Tax VAT in the European Community and Goods amp Service Tax GST in several other Countries To create a new Tax Class click Admin gt Payment gt Tax gt Classes ft Payment Payment Gateways User admin Account Settings Signout Help Payment Modules Payment Gateways gt Tax Currencies LnRizONE as SL EL Payment Modules ma Quick Links a Installed Modules TICKET Cheque Money Order DISCOUNTS U CARENS Tax Classes El Menus a ge e ee Customers s GSI CSI Click the NEW TAX CLASS tab Edit the Tax Class Title field with the TAX abbreviation and add a short Description Clic
89. ion 2 the Ticket Bar PNG Barcode section From time to time you will need to clear out the PDF Event Tickets and Ticket Bar PNG as they are generated in the mages folder and will use unnecessary web space over time Eg ticket bar 3 1 368 png eg events tickets 1242527996 pdf Use server date to help you delete unwanted files osConcert y cartzone User Manual danr 18 Page 87 of total 108 Pages osConcert visual online seat reservation User Manual Bar Coding Codereadr Codereadr is the integrated third party application within osConcert to collect read and validate bar codes that are printed on your osConcert e Ticket To do so you will need to get and activate here the Codereadr API An API or Application Programming Interface is a specification intended to be used as an interface by software components to communicate with each other With the default Codereadr settings you are able to use osConcert and print e tickets osConcert is recommending Codereadr software if you decide scanning and upload scanned the barcodes that are printed on your e Tickets either ONLINE or OFFLINE For more HELP check the About Codereadr integration document in Admin gt Shop settings You may want to ask help of a webmaster to assist you Admin gt Payments gt Codereadr f Payment Payment Gateways User admin Account Settings Signout Help Clear Cache Payment Modules nn eee OO Oll codereadr Curr
90. iscount Coupon X Coupon Name en Introduction Discount Coupon Description en 20 Introduction Discount TaxClass none Coupon Price Net 20 Coupon Price Gross 20 00 Coupon Minimum Order 25 Free Shipping No Free Shipping Coupon Code Intro 20 Uses per Coupon 1 Uses per Customer 1 Start Date 26 08 2012 End Date 26 08 2013 This should save the coupon as Coupon Name list and you need to click the red status button to from RED to GREEN to activate it Pfr troduction Discount 20 00 Intro 20 26 08 2012 That should have created and activated a coupon and its COUPON code that you can send to your customers But before we do that we should also set the Order Totals in the osConcert to display coupon discount correctly at checkout Admin gt Payment gt Advanced gt Order Totals In the Oder Totals module first DELETE the already installed modules SubTotal Total etc and then RE INSTALL with Discount Coupons most likely your first module followed by SubTotal and then Total module This will give a correct order display in the checkout confirmation page s osConcert y cartzone User Manual Janr 13 Page 54 of total 108 Pages osConcert User Manual visual online seat reservation Emailing Discount Coupons After the Discount Coupon is created it can be emailed to your customers Click and highlight the Coupon tab and click on the EMAIL icon to open the coupon email generator Discount Coupons Coupon
91. it Allow PayPal IPN Do you want to accept PayPal IPN payments and notifications PayPal IPN ID Your business ID at PayPal Usually the email address you signed up with You can create a free PayPal account at http www_paypal com PayPal IPN Notify URL Exact location in which your paypal_notify php file resides PayPal IPN Use CURL Use CURL to communicate with PayPal CURL has been DETECTED in your system PayPal IPN Add Shipping to Amount Add shipping amount to order amount will set shipping amount to 0 in PayPal PayPal IPN Add Tax to Amount Add tax amount to order amount will set tax amount to 0 in PayPal PayPal IPN Update Stock Before Payment Should Products Stock be updated even when the payment is not yet COMPLETED PayPal IPN Allowed Currencies Allowed currencies in which customers can pay Allowed by PayPal USD EUR GBP CAD JPY AUD MYR Allowed in your shop USD EUR GBP To add more currencies to your shop go to Localization gt Currencies PayPal IPN Default Currency Default currency to use when customer try to pay in a NON allowed because of PayPal or you currency True D False sales cartzone co uk http cartzone co uk di D True False True False gt True 9 False True 9 False USD EUR GBP USD EUR GBP xX PayPal IPN Test Mode True Run in TEST MODE If so you Fal will be able to sen
92. k Links a f z Av A TEKET New Category DISCOUNTS gt OG SHOW 1 Edit ka COUPONS s Row A N j El Menus gt Row B Orders z BARE Customers gt Row D Concert Details N gt Row F Marketi ig gt Row G Payment Shop Settings tn Then click on the EDIT option on the right hand side to further expand the Show tab that you want to edit Save Category Name W s 0m i Category heading E s 0w 1 Category Verve W verse E Category Date Wor Category Time T oo Show Date Ixperes 12 01 2012 Time mpares 13 00 00 For your information the attend server hane os 2012 12 30 08 16 00 Tick this vill be Master Quantity pene Description GB pesenense Category Image No Image Upload a new category image Br yse bi Click the BROWSE button and select the SHOW image to be uploaded To complete the image upload click SAVE Attention osConcert will automatically resize your image recommended image size should not exceed 260 W x260 H px see above example image Attention If your SHOW has a section eg Stalls Circle Balcony etc then upload the images in the ACTUAL Category DO NOT upload images in Products Seats a osConcert y cartzone User Manual Jan 13 Page 25 of total 108 Pages osConcert visual online seat reservation User Manual After image is uploaded saved the Show image will show in t
93. k SAVE to save your settings ae Tax Class Title VAT Description Sales Tax United States of America s osConcert y cartzone User Manual Jan 13 Page 79 of total 108 Pages osConcert visual online seat reservation User Manual Tax Adding a new Tax Rate A Tax is calculated in of the total ticket price total Set this Tax rate in Admin gt Payment gt Tax gt Tax Rates Payment Payment Gateways User admin Account Settings Signout Help Clear Cache Payment Modules Payment Gateways gt Tax Currencies Tickets LAR ZINE Advanced Zones Classes ra OL 5 Payment Modules Quick Links Installed Modules TICKET i Cheque Money Order DISCOUNTS UnInstalled Modules COUPONS ANZ Bank Bank Transfer Payment El Menus a b Authorize net Orders beanstream SALES Box Office PURCHASED Cash on Delivery Tax Rates New tax rates h ax Class fone fax Rate GST Australia 10 Click the NEW TAX RATE Click to open New Tax Rates tab Make a selection from the pull down to set the Tax Title Select a GEO Zone and set a Tax Rate Click SAVE to save your settings Save Tax Class Title var v Zone USA Tax Rate 6 Description Value Added Tax Sales Tax To enable click the GREEN RED status bullet To change the listing sequence click the arrow up down To edit or to delete a Tax Rate click
94. ks a 2 o General Surveys eMarketing SMS Marketing LARTZINE SEO Newsletters Wallet Options sr Quick Links Email Messages TICKET Admin User Manipulation pe Admin User Password Remember COUPONS User Creation El Menus Customer Password Remember Orders Message to all customers PURCHASED Customized Invoice Page Customers Contact Us Concert Details SALES Seatplan Channels Shop Settings Click on the EDIT option to open the WYSIWYG editor Edit the text and add remove the field references Do not forget the required Subject and Reply to fields Click the SAVE option to save all your settings tn user Password remember Email Subject osConcert Password Required Email Reply to webmaster cartzone co uk Required Email Text B I U EX B Styles Paragraph j F amp LEJ OMmQMT HOU t 2 Hx z AT Dear First_Name Your Store_Name account details are as follows Username Merge Fields Login Email Password Login Password The link to the admin section is Admin Link If you have trouble accessing your account please contact us at Store Email With thanks Store_Owner Admin Account a First_Name Last_Name Store_Name Store_Owner Store_Email Login_Email Login_Password Admin_Link Email Format Text Email a osConcert y cartzone User Manual Jan 13 Page 45 of total 108 Pages osConcert visual online s
95. l 108 Pages osConcert visual online seat reservation User Manual Social Networking osConcert has a build in Social Networking bar that when enabled shows your social networking icons for Twitter FaceBook Linkedin and Googleplus Admin gt Marketing gt Options User f Marketing General emouser Account Settings Signout Help Clear Cache A summary of marketing tasks w ra Surveys eMarketing SMS Marketing SEO Newsletters Banner Manager Wallet s Quick Links Coupons O Menus Orders PURCHASED Gina f Marketing Options ks Account Settings Signout Help Clear Cache Add to Quick Links Front End Concert Details Marketing Options gt og SALES General Surveys eMarketing SMS Marketing Shop SEO Newsletters Banner Manager Wallet any Seatplan Channels Lene Le k Products a You can enable more options in the OSConcert Settings CMS El Menus Marketing meng Allow Guest To Tell A Friend Show Featured Products on Main Page Payman Concert DetailsAdd Social Bar Twitter ID SALES p osconcert PURCHASED Shop Settings Facebook ID Seatplan Channels cartzone Show banner in header false Add social bar Set to TRUE will display a social networking bar in the right top corner of the osConcert header at the front end Default TRUE Note only if an ID is edited the respective social network icon is enabled No ID No icon VIEW ORDER CHECKOUT HERE SEATS LOGIN Welcome Guest Twitter ID Edit your Twitte
96. l Public o Senior Sub categories of General Admission show Child gt Italian Buffet In a General Admission show it is possible to add a sub or child category that will show as sub products for example for Concession tickets See Help manual To manage products in your catalog osConcert offers you to use the following dedicated menu options each has specific advantages Admin gt Products Limited information pane To add new GA show To edit a Show Image To delete a Show Image Set Expiry dates and times Set Master Quantity Admin gt Alternative Edit Category General overview on 1 pane Add new Category Add new Product Advanced user settings incl path information Hide individual seats Note before you continue and start working with Products we recommend first to get a feel for what your customers experience when ordering your tickets What do the various settings you have set so far actually do at the front and backend etc Then when you are more familiar working with osConcert explore the various options and check out the advanced user documents in Admin gt ShopSettings gt HELP MANUALS Related chapter osConcert Details Concession tickets give the holder of the ticket the right to enter the venue to see the show normally with a discounted price It could also mean that the ticket holder has the right to get something from the concession snack stand For example Child or
97. lay option Default 12hr Page 12 of total 108 Pages osConcert visual online seat reservation Advanced Shop Settings Customers User Manual The Advanced Shop Settings for Customers offers a selection of Customer Account Fields from a list that you want to configure for the registration of new customers at the front end see below Also osConcert will use these Customer Account fields for fields in automatic emails and orders Your Personal Details Email Your Address Steet Address Zip Code Country United States State Province Mississippi Your Contact Information Telephone Number No Spaces Please Second Telephone Number No Spaces Please Mobile Number No Spaces Please Options Newsletter Your Password Password Password Confirmation Customer Accounts fields osConcert has all common Customer Account Fields pre installed stored on several pages which can be enabled and edited including making Customer Account Fields required to be filled out by new customers IMPORTANT Customer account Fields can be reduced to a bare minimum but Country State is needed for payment modules to function DEVELOPERS To eliminate the country field make a default country in table structure address book Admin gt Shop Settings gt Advanced gt Customers A Shop Settings General User admin Account Settings Signout Help Clear Cache My Store Template Zones Images CART ZONE
98. load Show or Category Images please use the Edit Show Image as explained in Admin gt Products or Upload the Show or category image using the Alternative Edit Categories and select the Product Image Upload s osConcert y cartzone User Manual Jan 13 Page 41 of total 108 Pages osConcert visual online seat reservation User Manual DEVELOPERS Use this SQL query in phpMyAdmin to quickly clear all test orders and make the orders tables ready TRUNCATE TABLE orders TRUNCATE TABLE orders_ products TRUNCATE TABLE orders status history TRUNCATE TABLE orders total TRUNCATE TABLE orders products attributes TRUNGATE TABLE payment response s osConcert y cartzone User Manual Jan 13 Page 42 of total 108 Pages osConcert visual online seat reservation User Manual 4 Marketing Marketing Templates One of the nice features of osConcert is the editable build in set of templates to send emails for new orders and when users are created These email templates are by default filled out with Cartzone email addresses and confirmation and you will need to change the Cartzone details to your own details and wishes To ensure your email templates are showing the correct information and details osConcert is using field references Therefore it is HIGHLY RECOMMENDED to first edit chapter 1 SHOP SETTINGS before you test your email templates F
99. ly tick if applicable Upload a new category image Category name back end Category heading title front end Category Date Category Time Date show Expires Time show Expires Master quantity Gen Admission only Description Upload a new Cat Show image a osConcert y cartzone User Manual Text field Min 1 Max 17 characters Text field Min 1 Max 17 characters Text field for the Show Date eg 14th Jan 13 or New Years Day Text field for the show Time 1 PM 13 00hr from 13 00hr etc Text field use date format defined in Admin gt Shop Settings gt Date Text field use time format defined in Admin gt Shop Settings gt Time Tick box if GA show with a Master Quantity See Master Quantity Text field or HTML script Upload delete a Cat Show image See Editing Show Image Jan 13 Page 24 of total 108 Pages osConcert visual online seat reservation User Manual Show Image editing In Products Each Show can have its own Show Image This is the image that your customers see when they click on a loaded show at the front end and you see in the Show tab summary Admin gt Products Click and expand the Show tab that needs editing Products User admin Account Settings Signout Help Clear Cache Add to Quick Links Front End Products Seats 7 l KO o Manage Products Shipping Advanced CAR I ZINE Alternative Edit Categories Date Expiry Categories Products Al 2 Search G yr Quic
100. min Account Settings Signout Help Clear Cache Orders 3 PURCHASED a Admin Account Customers Concert Details Update Account SALES Shop Settings Seatplan Channels My Account Name admin user Email Address webmaster cartzone co uk Password Hidden Group Level Top Administrator Account Created 2007 04 26 17 35 51 Log Number 24 Last Access 2012 08 04 19 22 58 Modified 2007 04 26 17 a osConcert y cartzone User Manual Jan 13 Page 105 of total 108 Pages osConcert User Manual visual online seat reservation Amount Rounding Factor To round of amounts used in the Order Total Module to a pre defined factor edit the settings in Admin gt Payments gt Advanced gt Order Totals CARI ZUNE Quick Links TICKET DISCOUNTS COUPONS El Menus Orders Payment Advanced Order Totals User admin Account Settings Signout Help Order Total Modules Payment Gateways Currencies Tickets Advanced SL E Order Total Modules Installed Modules SubTotal Total UnInstalled Modules Discount Coupons Low Order Fee Global Quantity Discount Shipping Service Charge Settings 0 05 ie Amount Rounding Factor osConcert y cartzone No werranty is provided Redistributable under the GNU General Public License User Manual Jan 13 Page 106 of total 108 Pages osConcert visual onl
101. moneyorder 1 Payment Information Balcony 30 DATE 1 35 00 Make Payable To cartZone UK Send To N cartZone UK London LW1 Your tickets vill not be released until we receive payment I Delivery Information Payment Information Confirmation Finished Privacy Notice Conditions of Use Contact Us Seat Plan Cache IMPORTANT Seat plan cache when set to True will render a faster seat plan by retaining memory of the pages This should be enabled after testing Default True Expand Menus List If set to TRUE a 2 line will be displayed with Venue Date and Time under all listed SHOWS in the left side Menu at the front end True you will reduce the number of Shows that can be seen at the front end Default FALSEe OUR SHOWS Ba ist Concert i aq Venue Date Time SHOW 2 Venue Date Time SHOW 3 Venue Date Time SHOW 4 Venue Date Time SHOW 5 Venue Date Time SHOW 6 Venue Date Time General Admission Show Venue Date Time T s osConcert y cartzone User Manual Jan 13 Page 20 of total 108 Pages osConcert visual online seat reservation User Manual Seatplan Live Logging Enables debugging Live logging is for testing of seat plan selection only Live logging will log every mouse click event guest and users Default false DEVELOPERS Use the Seatplan Live Logging feature to identify problems Seatplan Timeout Ordering
102. n at Front End Regardless how you configure osConcert offering tickets to your customers eg Paid Free with Seat Plans General Admission or with a Box Office in order to complete a successful transaction osConcert needs to be configured with 1 or more pre installed payment modules NOTE only if 2 or more Payment Modules are installed AND these Payment Modules are set up to be world zone specific customers from these specific World Zones will be able to make a preferred selection at the Front End Payment Modules in Admin gt Payment gt Payment Gateways ft Payment Payment Gateways Payment Modules Payment Gateways Lori zoNE SL Payment Modules Installed Modules 2 Cheque Money Order Quick Links a Bank Transfer Payment Payment Modules enabled in Admin UnInstalled Modules AN Bank Menus a a Authorize net Orders i Credit Card by Beanstream SALES PURCHASED Payment selection at Front End Customers VIEW ORDER SEATS LOGOFF oes Details ckout Payment Method Welcome back user My Account Shop Settings PAYMENT METHOD Se Channels Please select the preferred payment method to use on this order Products i Cheque Money Order CMS i Bank Transfer Payment Marketing 2Checkout Reports Realex My Account Credit Card VirtualPay Tools a Wallet Payment Front End WestPac Payment cartZone osConcert offers several tested and ready to use Err
103. nauthorized barcode on the scanning device at the moment of scanning the barcode CodeReadr Not Released Your payment has not yet been confirmed You a osConcert y cartzone User Manual Jan 13 Page 88 of total 108 Pages osConcert visual online seat reservation User Manual Codereadr Not Released Text field of Codereadr message when payment is not yet confirmed reply on scanning device at moment of scanning the barcode on the PDF E ticket CodeReadr Not Released Your payment has not yet been confirmed You Cine Style Images Presently ONLY IN osConcert CINEMA Select Yes or No Default NO s osConcert y cartzone User Manual Jan 13 Page 89 of total 108 Pages osConcert visual online seat reservation User Manual 7 Concert Details In osConcert THE dedicated place to set up edit and reset loaded shows visual seat plans is in Concert Details In Concert Details each available loaded show will be listed and new shows can be set up or re priced even in hurry Admin gt Concert Details Concert Details User admin Account Settings Signout Help Clear Cache Add to Quick Links Front End ka Concert Details 9 0 CART ZUNE st Quick Links a Concert Details Fa TICKET ID activ Name Heading Description Venue Date Time Date II Er gt SHOW 1 SHOW 1 Description Venue Date Time eG Soros
104. nenng ETTraTKETTG P TTOUUUTTS User admin Account Settings Signout Help Clear Cache Add to Quick Links Front End Product Messanes gt General eMarketing SMS Marketing CART ZUNE Wallet yr Quick Links TICKET DISCOUNTS COUPONS z No warranty is provided El Menus Redistributable under the GNU General Public License BE SEND test email Customers Concer Details SALES Edit the text and add remove the field references as you wish Do not forget the required Subject and Reply to fields Click the SAVE button to save your settings Save Email Subject osConcert Seat Reservation Order Required Email Reply to webmaster cartzone co uk Required Email Text aie Con aaa B I Ua EE styles Format v EJ Om G GO t A a gt m Y Ma T A Merge Fields N Personai details First_Name Last_Name Company Store_Owner Dear First Name Last_Name ee ore Email Thank you for your purchase The details of your order are below Street Address Post Code gt Store Logo Oi m City Date Purchased Country Telephone Delivery Details Email Address Delivery details Pe eee Of Of Matias Mann O Of Delivery Name m Delivery_Company v Email Format Text and HTML Email DEVELOPERS edit email messages table directly a osConcert y cartzone User Manual Jan 13 Page 51 of tota
105. neral Product Type I ANT Choose osConcert for single seat plan seats amp General other products including PriceZone General Product Mode Physical for all seat products DESCrpton Admission Physical Cost Attributes for seat cells red blue green yellow fuchsia salmon teal orange palegreen skyblue and thistle orange Stock Image Linked Subscriptions IMPORTANT If this item is in sync with reserved seating same SHOW set the same DATE ID here Dec 21 In the expanded SEAT tab select TYPE from the left menu In the seat pane select Seat Price Color Band for seat cells and type the name of the seat color Click SAVE and refresh your Show page at the Front end Front end Legend i 25 00 14 25 00 17 50 10 00 Reserved Geats fi in Basket other Baskets GOOGLE y TRANSLATE Select language a osConcert y cartzone User Manual Jan 13 Page 38 of total 108 Pages osConcert visual online seat reservation User Manual Edit Seat Color banding via Alternative Edit Categories osConcert offers advance users an Alternative Edit Category 1 pane option edit categories and Products including editing color banding of single seats Admin gt Products gt Alternative Edit Categories gt select Show Attention DRILL THRU by clicking the YELLOW folder then DRILL THRU into the ROW Stall Balcony etc
106. neral User admin Account Settings Signout Help Clear Cache Front End My Store SO Template Zones Images CART ZUNE Languages Files Admin User Groups Site Maintenance Advanced Orders Status Quick Links Help Manuals yr Quick Links a TICKET You can enable more options in the osConcert Settings DISCOUNTS COUPONS Store Name Store Owner Ba osConcert cartZone UK El Menus a Orders E Mail Address E Mail From gaa webmaster cartzone co uk webmaster cartzone co uk Concert Details Prod Country State Province United States Mississippi CMS Marketing Send Admin Confirmation and Extra Order Emails To Store Address and Phone i asa cartZone UK London LW1 Shop Settings ee Default theme Company Logo My Account cartzone osconcert png Seatplan Channels Date format to display dates Server Date Offset Tools a d m Y 6 Front End E Help Manuals We are selli l Support Products cartZone Server Date Offset Saturday 29th 2012f December 7012 08 21 13 AM 56 0 Offset hours If your server is located in HOUSTON Texas USA and you are selling on line tickets in for example London UK then the server time off set needs to be set to 6hours and click SAVE Attention Note that off set hours are based on GMT osConcert py a cartzone User Manual Jan 13 gt Page 28 of total 108 Pages rd Co klar ert n User Manual To test if your server off set date and time are configured correctly it i
107. ng up Service Charge or Booking Fee osConcert y a cartzone User Manual Jan 13 Page 81 of total 108 Pages osConcert visual online seat reservation User Manual Tax Amount Display Settings On the Admin gt Payment gt Tax main page the following Tax Amount Display Settings can be set up Payment Tax User admin Account Settings Signout Help f Tax Options Payment Gateways Currencies cARTZONE fo ff Quick Links You can enable more options in the os Concert Settings TICKET DISCOUNTS Display Prices with Tax false Tax Decimal Places To pad the Tax value with a decimal value click Admin gt Payment gt Tax gt Tax Decimal Places Default 0 Display Prices with Tax The order price can be displayed included in the ticket price or state the Tax separately at the confirmation page Admin gt Payment gt Tax gt Display Prices with Tax TRUE display ticket price with the Tax included FALSE tax will be stated separately at the end Default FALSE s osConcert y cartzone User Manual Jan 13 Page 82 of total 108 Pages osConcert visual online seat reservation User Manual Order Totals Module By default osConcert is set up to show Order Totals without displaying any Tax Service Charge or Booking Fee at the confirmation page at the front end IMPORTANT To display a new Tax Service Charge or Booking Fee ENSURE
108. nnnnnvvnnersnnnnnnnnnnnvnnnenesnnnnnnnnnne 13 Ou stomer Accounts HIS EEE ave AEE 13 DEEP 44554454 13 To enable Customer Account Fields rrrrrrnnrrronnvrrronnrrrnnnvrrnnnnrrrnnnvrrnnnnrnsennvvenennvnsennnsere 14 To create new Customer Account Field rrrnrrrrrnrrrronnrrrrnnvrrrrnnrrrnnnvrrnnnnrnsennvrnsnnnvnsennnnene 14 TO edit a Customer Account Field siareceusnsusizsscncacsennentcersaedenseneescasasadesdseentensanatemacntiers 14 DEVELOPE RER EE EO 16 2 OSCONCEN SANNE somera EE aiai 17 FONN 18 EEE EE 19 Fie US ein RE R EEE ER E EEEN 19 Display PDF for delivery SAS 19 Currency Len SYMDO kresni na AEN EEEE EAN AN RETER a 19 Enable HOW t0 QUIS serres E ESEE a Ea 19 Hide choose Billing ACIreSS cccccccsssccssssscessssccessseccssssecesseeesssseesssseeesssssesssneeesseaeeeeeas 20 Hide Delivery Addres S apace sadesssscansnardcndentansedcnasdeadebeagennaeend endestensaddeandend desesnesandeadenteacsddsacedss 20 FUP 20 Expand Monus BS Lure dekade danna dde 20 SEA AN Live LOGGING wor seacdscyascsaneaehinssdaassabsnaeesndeueandeannadvnatsauesednonsyansecaeseoasateantemantneeeeer 21 DEVELOPER ornan ee es 21 ENTEN 21 PN 21 Google Analytics account srs tyescsacensssnsetaaseaGunrveendasescdsaunsnesdsannasaduensyancaeyearaesenannmianadadaeeiner 21 Seatplan Requires LOGIN passisin ney anan EE EREE aAA RER 21 METAN 21 osConcert y 68 cartZone User Manual Jan 13 Page 1 of total 108 Pages visual online sea
109. nt Uses per Coupon 1 Coupon Code Intro 20 Customer uses Coupon 1 Coupon Amount 20 00 E mai i H isto ry roms eerie s osConcert y cartzone User Manual Jan 13 Page 57 of total 108 Pages osConcert visual online seat reservation User Manual Sales Report All orders have an Order Status Among other functions osConcert is using these order statuses to generate a Sales Report on line and that can be Exported to PDF and MS excel Admin gt Sales Make the appropriate selection from the pull down menus and click either the SEARCH button or the EXPORT TO PDF or EXPORT TO EXCELL button User admin Account Settings Signout Help Clear Cache Add to Quick Links Front End Seats Sold QCD CART ZUNE Quick Links a Start Date 24 07 2012 3 End Date 24 08 2012 a sent Product Box Office All Users DATE ID All Tickets z Payment Status Pending z Sub Totals Se Export to PDF COUPONS Export to Excel C Menus No Records Found Orders Concert Details SALES No warranty is provided Redistributable under the GNU General Public License PURCHASED Customers Shop Settings On Line Sales Report Enable or disable the Sub Totals tickbox After the SEARCH button is clicked the following Sales Report will show Start Date 24 06 2012 I End Date 24 08 2012 3 Export to PDF Product Box Office All Users w DATE ID All Tickets un Paym
110. onal users on the account this value is the ID of cURL Program Location usr bin curl the user authorised to process The location to the CURL transactions If however you program application have not set up additional users on the account USER has the same value as Exclude these Countries VENDOR If countries are selected Please select Payment Zone disable this payment method for that countries Password The 6 to 32 character password that you defined Exdude these Zones EEE while registering for the If a zone is selected disable account this payment method for that E a ii zone L USA Partner PayPal LC world Zones The ID provided to you by the authorised PayPal Reseller who registered you for the Payflow SDK If you purchased your account directly from PayPal rary rid See ee PayPal PayFlow use PayPal payment module Transaction Server Live Imane i Use the live or testing g Broene sandbox gateway server to Sandbox ae Image of payment payflow process transactions Transaction Method 5 Authorization The processing method to use gt for each transaction Sale s osConcert y cartzone User Manual Janr 13 Page 76 of total 108 Pages osConcert visual online seat reservation User Manual Tax Module introduction OsConcert comes standard with a Tax module that is integrated in the Payment Modules After a complete setup the Tax module calculates an unlimited amount of Taxes General
111. opers at each chapter we state customized Developers notes Contact us for more Technical Developers Support Especially first time users PLEASE take your time to read this User Manual carefully Check the HELP Document or Email us any questions you may have osConcert support Try to understand and enjoy the simple features that this User Manual explores and we are sure that your business will be a success 64 osConcert y cartzone User Manual Janr 13 Page 6 of total 108 Pages osConcert visual online seat reservation User Manual Please Read yes this is important Your ultimate goal is to allow your visitors to choose seats register an account which is optional and then to make an order for the products they have added to their shopping basket Note that Seats are Products and osConcert will help you to monitor the products sales or reservations as a visual aid osConcert can also generate a sales report in the format of an Excel or PDF file For every order we must have an order status This order status is governed by the payment method The difference between these order statuses is very important a Pending status will tell us that we are waiting for full payment to be made for that order and a Delivered status should tell us that payment for that order is completed osConcert is popular for its sales of E Tickets in PDF format Normally you should only allow release of PDF E tickets
112. or Reference source not found Other supported Payment Modules are WorldPay NovelNet GermanDirectDebit SagePay UK MPESA Cellphone Payments NBEPay Malaysia GestPay banco sella Italy CC Avenue Maybank Malaysia iPay88 Malaysia PaymentTech GlobalGateway ePDQ UK and need to be configured by a professional payment technician programmer All other loaded payment modules in osConcert serve are free open source files for further payment integration within osConcert a osConcert y cartzone User Manual Jan 13 Page 64 of total 108 Pages osConcert visual online seat reservation User Manual Payment Order Status and Ticket Delivery In osConcert as in any shopping cart it is important to understand the order status We should remember that a Pending status will mean that we have yet to collect full payment and a Delivered status will mean that we have full payment and we can release our PDF E Tickets for download and printing All our Payment Modules will need the correct payment status We have Pending 1 Processed 2 Delivered 3 Backorder 4 Refund 5 and Preparing Paypal 6 where is the programming element IMPORTANT It is recommended that new users DO NOT set the delivery status of a Payment Module to Processed as the final status The Payment Modules for paid ticket sales with osConcert are programmed in such way that the de
113. osConcert visual on line seat reservation User Manual V6 Jan 13 V rir LUNE UNIQUE SHOPPING CARTS visual online seat reservation ey osConcert User Manual Welcome to OSC ONC rene 6 Please Read yes this Is Important nanxnanennnennnnnnnnnnnnnnnnnnnnnnnennnennnen 7 Quick set up of OS CONIC ENG Lee 8 DE ELOPER EE E 8 osConcert Administration interface anxxnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnennnn 9 Beginners Set Up of OSCONCErt annanannnnnnnennnnennnnnnnnnevnnnnnnnnnnnnnnennnnennn 10 l DP SN ee 11 General Shop Settings rise se vistors ce cececssecuaceaeesssgeceeseresecevercescecseveesssasvexetseeeseenceese 11 ENTEN 11 ENN 11 EAN sacs deuieestactodesiqii see voutare ue tagasaueseseae E E EA 11 EFN 11 ol gr 11 SE V ad OA EE EEE 12 Send Admin confirmation and Extra Order ccccccccccssssecccssssseeeeesssseeeeesssssseeeeeseaes 12 Sold Add eS an PON EEE EE 12 BEE TG oa EEE deve E 12 G76 9 S11 ESS e AAE N AAA OA A ene eee A 12 Date Display to display d tes eiinciscncescvesssonsioeesensivsstcansdssacnseveas vane EE EENAA NOTTARA EENE 12 SAVET Dae OI E E EA N E E OAS 12 We are selling Seats as Products rrrnnrnnnnnnrrnrsnnnnnrvnnrsnnnnnrnnrsnnnnnnvnnssnnnnnrnnsssnnnnnvnnssnnnnn 12 lime format TO display UME a suoscscnnsneicteasietascinsens debiarata ieninsevkdtonapdosennsess dehhatadensGeshdtahandoomnonsde 12 Advanced Shop Settings Customers srrannnnnnnn
114. r ID here to be displayed in the Social Networking bar in front end Header Note see Add social bar Facebook ID Edit your Facebook ID here to be displayed in the Social networking bar in front end Header Note see Add social bar Linkedin ID Edit your Linkedin ID to be displayed in the Social networking bar in Header Note see Add social bar Googleplus ID Edit your Googleplus ID to be displayed in the Social networking bar in Header Note see Add social bar DEVELOPERS edit file includes modules socialbar php Related information Add Social Networking a osConcert y cartzone User Manual Jan 13 Page 52 of total 108 Pages osConcert visual online seat reservation User Manual 5 Sales Sales Discount Coupons With osConcert it is possible to generate Discount Coupons From the Left Menu click the link COUPONS Menu button That will open the Admin gt Vouchers Coupons f Shop Settings My Store CART ZONE Qdjick Links TICKET You can enable mor DISCOUNTS courons store Name osConcert El Menus Orders Coupon Name Coupon Amount Coupon Code 50 Discount 50 00 HALF PRICE Click the New Discount Coupon Create the conditions for your Coupon with the help of the guide on the right side New Discount Coupon x Coupon Name Eg A short name for the coupon Coupon Description A description of the coupon for th
115. rders V Customers Order Addsubscriptions Customers W Customers Order Create Concert Details ie Order Pr V Customers Order Add Services V Customers Order Addevents CMS W Cms Faq Marketing W Configuration Payment V Revievs Shop Settings W Index V Customers Checkout Cs Result Reports V Cms Level My t V Cms Homepage Seatplan Channels V Pages Update J Pages f Shop Settings Admin File Permission General User Groups New Permission Template CART ZONE Languages Files Advanced Orders Status yr Quick Links TICKET Call Centre Staff DISCOUNTS COUPONS Customers Orders V Checkout Success El Menus E Customers Create Order Process Orders E Customers Order Addproducts F Customers Order Addsubscriptions Customers Customers Order Create Concert Details ala Order Products mers Order Add Services CMS stomers Order Addevents E Cms Faq Marketing l Configuration Payment F Revievs Shop Settings Index Customers Checkout Cs Result Repo E EPPEN E Level L Cms Homepage Seatplan Channels E Pages Update F Pages a osConcert y cartone User Manual User admin Zones Admin User Groups Neyffjermission Admin User Groups No warranty is provided Redistributable under the GNU General Public License User admin Quick Links Zones User admin Admin User Groups Quick Links Account Settings Help Clear
116. rdon Lastname Farmer Email Address gordon osconcert com Hide in Backend E Assign a password and click the SAVE button After the new member credentials are saved osConcert will send an automatic confirmation email to the new group member See also template editing Admin gt Marketing gt General gt User Creation template From cartZone UK lt webmaster cartzone co uk gt To e at CE Subject osConcert Account Confirmation Eo ml Dear Your osConcert account has been created You can now take part in the various services we have to offer you Some of these services include Integrated Online Theatre Seat Reservation The details of vour account are as follows Usemane JG Password For help with any of our online services please email the store owner webmaster cartzone co uk With thanks cartZone UK I Note This email address was given to us by one of our customers If you did not signup to be a member please send an email to webmaster cartzone co uk s osConcert y cartzone User Manual Jan 13 Page 100 of total 108 Pages osConcert visual online seat reservation User Manual Move Member to other Admin group To move a saved Admin user group member to another group click the MOVE gt Call Centre Staff Members New Member bg Call Centre Staff v Members New Member Please select which group yo
117. re what you are doing Set initial seats remaining to the total of seats in your venue Set seats remaining to the same value or a lesser one if you wish to reserve some tickets Make sure you save your settings by clicking the SAVE icon The new Master Quantity will be displayed in the SHOW tab wih I iwivo General Admission event Date Added 12 08 2012 Master Quantity example Date Modified 26 08 2012 No Image Initial seats available 200 Seats remaining 200 r Products New product a osConcert y cartzone User Manual Janr 13 Page 31 of total 108 Pages osConcert User Manual visual online seat reservation Now add ticket types to the event using New product General Admission event EZ t g Date Added 12 08 2012 Master Quantity example Date Modified 26 08 2012 No Image Initial seats available 200 Seats remaining 200 Products Show 10 New product G gg General OAP New product Coeoeeeeeeeeeeee General S ave General stock Type Description Quantity 175 SKU Hidden as P 1 and G 9 Products Weight 0 00 Ka s Cost Attributes New Attribute er SKU Attributes Stock Status Image Linked Subscriptions Note set the individual product STOCK QUANTITY Kg In order to be used with a Master Quantity ensure stock quantities are more than the set Master Quantity Save your settings by clicking the SA
118. rvation Enable PDF E tickets Set to True will generate PDF E ticket Default true See also Admin gt Tickets r _ Refundable only if event is cance cartZone preps er name ket ref u E Ticket Delivery Status 1 Pending This means E tickets are not delivered automatically by osConcert and you need to send e tickets manually for example by snail mail osConcert is using the following status codes 2 Processed E ticket will be delivered only after payment is processed 3 Delivered Default status to view E tickets Display PDF for delivery status Status displays E ticket amp PDF icon when payment is delivered and E tickets enabled Default true Currency Left Symbol Text field Currency Symbol on left side of amount only on E ticket Default Note Set up for default currency used in osConcert including decimal settings abbreviation etc in Admin gt Payment gt Currencies Enable How to guide Displays at the front end a How to guide under the seat plan 30 D 19 18 17 138 I5 14 13 11 T1 10 19 15 17 15 13 14 13 13 11 10 F 7 5 7 6 3 4 3 7 1 E 7 amp 3 4 3 7 1 35 SF B 55 35 31 30 3297 15 27 28 15 34 E 25 11 T1 20 19 15 17 18 13 14 13 12 11 10 9 amp BALCONY 1 Click on the 2 Seats will be 3 View Order or Create an Account seats you require added to the cart CHECK
119. rvation At the Alternative Edit Categories seat level pane select COLOR BANDING Item Row A gt SHOW 1 Aa Categories Products C T mock Out of Steck gt rar Prodati Varme GB chew a Tax Class re o Products Price Met 4 OnE Produts Price Gross 3 Prodkats Description Ss el 1000 wl ate pl BS BG VG tet ere vote mere EI G nt FEEF 55 e Goo 1 ra CATS Ar gt OG Chae AS tat Seat Number Seat cel ima GB gt Produts Quantity Produts Model DATE D Oec Produdts kmage o ORs iage txebet_con of olor Banding red Products Wrenght ER Color Color banding red blue green yellow fuchsia salmon teal orange palegreen skyblue thistle nd Polat hete der Ce IM Gerero Abin uenee Hex RGB FA9C9F COFFFF 80FF80 FFFFCO FFCOFF FA8072 008080 FFA500 98FB98 87CEEB D8BFD8 To save the settings click the UPDATE or CANCEL button Decimal 0 38 36 2 25 0 0 0 50 0 50 0 0 0 25 0 0 25 0 0 250 128 114 0 128 128 0 35 100 0 39 0 39 2 43 12 0 8 0 12 0 15 User Manual Websafe 10460410 16777152 8454016 12648447 16761087 7504122 8421376 42495 10025880 15453831 14204888 ea Chair A3 Chair A3 Related chapter Color Banding osConcert y cartzone User Manual Jan 13 Cancel Page 40 of total 108 Pages osConcert visual online seat reservation User Manual Upload Show and Category images To up
120. s Edit Ticket Subscriptions Send Email Copy Messages Create Mainpage Call Centre Staff No warranty is provided Redistributable under the GNU General Public License Of each Admin group the following sections and osConcert menu options can be un ticked Customer gt gt Orders Cms gt gt Faq Cms gt gt Level Cms gt gt News OsConcert Customer Checkout Customer Create Customer gt gt Edit gt gt Orders Customer gt gt Wallet Marketing gt gt Affiliate Marketing gt gt Services Marketing gt gt Subscription Marketing gt gt Survey Payments Products Reports gt gt Sales Reports gt gt Products Report gt gt Services Report gt gt Services gt gt Surveys Reports gt gt Subscription Sales gt gt Coupons Services Subscription Ensure to SAVE the Admin Group access rights settings s osConcert y cartzone User Manual Go To Call Centre Staff FA Ed E Jan 13 Page 103 of total 108 Pages osConcert visual online seat reservation User Manual Create New Admin Group If for whatever reason a complete new Admin User Group needs to be created click the NEW GROUP option Type new Admin Group Name and click the SAVE button Admin Groups Search Q Jump To Top Admipistzato m ii Soe Save EY Group Name Web Developer a Top Administrator gt Instructor gt Call Centre Manager gt Call Centre Staff
121. s possible to display a date and time at the front end Admin gt Products gt Expiry Date Show Expiry Time Difference Default setting is NO to display the server time at the footer of the front end change setting to YES and click the SAVE button Products User admin Account Settings Signout Help Clear Cache a Products Seats Manage Products Shipping Specials Advanced CARTI ZINE Alternative Edit Categories s Quick Links Pap FA TICKET New Category You can enable more options in the oSConcert Settings Date Expiry Cron 3600 Date Expiry Cron Cron tabs is a time based job scheduler for computers For an accurate display of the off set time set the Date Expiry Cron to 60 sec and click the SAVE button Date Time displayed for testing purposes at the Front End is the date and time of the very moment the page is loaded and will not change automatically without refreshing the page F5 Privacy Notice Conditions of Use Contact Us Copyright 2007 2012 osConcert All rights reserved Copy 2007 2012 osConcert Vis line Theatre Seat Reser n by cartZone S osConcert Copyright 2007 2012 os oncert Visual Online Theat e Seat Reservation by cartZone Powered by codeFX biz _timediff 90260 2013 01 01 05 58 03 Attention After testing is completed do not forget to switch off the Show Server Time at the front end Cron is the time based job scheduler in Unix like comput
122. stomer Account Fields New Field s Zip Code Country State Province Your Contact Information Telephone Number 3 Second Telephone Number J Ed it Mobile Number Options s Newsletter Your Password Password Password Confirmation Displaying 11 to 20 of 38 Records lt lt Page 2 l of 4 gt gt On the expanded tab a status summary is shown Click the EDIT button Customer Account Fields New Field Zip Code s Country State Province Your Contact Information s Telephone Number E d it T gt Second Telephone Number Unique Name customers_second_telephone Active A Default Value Show Label A Error Text Your Second Telephone number cannot be empty Required x P Mobile Number Options Newsletter s Your Password a osConcert y cartzone User Manual Jan 13 Page 14 of total 108 Pages osConcert visual online seat reservation User Manual Save Unique Name customers_second_tel BEEBE ERP Default Value a other mobile Input Information Input Type Text Bo Text Box Size 15 Minimum Length 8 Maximum Length Label Text EI Input Rollover Text zz Second Telephone Number Enter your Second Telephone Number Error Text EI Input Help Text EE Your Second Telephone number No Spaces Please cannot be empty Select Pages to Display Front End Backend v Sign Up VI Account Edit Vi Create Account v Edit Account
123. t reservation ey osConcert User Manual DEVELOPER Jeg 21 PO SNE 21 Purchase without an ACCOUNL ccccccccssseccessseceessseeceessneeeesseseeesssneeeeessneeeesseseeeessenneeeess 21 Maximum quantity IN Cart meeeeermsrsvrrrrorrrrrrrorvrrrrrnrvrrrrsnrrnrrrnnnvnrrrnnnnnssrnnnnnssrnnnnnsssnnnnnsssnnn 21 Disable creating account entirely rrrrrarnrrrrannrnrnnnrrrrennrnrnrnnvernnnvnrsnnnvnsennvnrsrnnsnssnnrnssnnnse 21 SNOW SU COSCON CO UN EE EE EE 22 MESEN 22 PES 22 Hide Footer INO NKS sani c assausdinduisicsndsaebateasividdaadeundiadaieieraasasladsaaiticdinaseediadsnunetanaasialeaaivnddeae 22 ENOCE COUPO EEE NE NE 22 DEVELOPE R oe RR ER 22 3 Products introduction sitanssesscnwisessinsstseuceccceaveenssebsdewsnavccensaessiwecces 23 Product Shows GILLING sirrsnrsssoreririrriri sranie nienean oirnn rrr TONERE EERE ENEE 24 Category name back end oisisen deve coensicestesintivaseiacnsinensdievelseudobssbunedisvacesheasslbaandistioncensdeabinuntevasente 24 Category heading title front end ccc ecsscccesseesssccesseeceseeeesseeceseeeesseeseseeeesseeseeeeeeaeess 24 catodo DEE ET 24 C1 lt 0 0 aE EE EEE 24 P ED OO eee ene nee hee eee ee ee eee ee eee eee 24 nese gt EE EE NE 24 Master quantity Gen Admission only srrrrnrrrrnnroronrrrnnnvrnnnvrrnnnvennnvrrnnnrrrnnvrnsnvnrsnnvennnnenn 24 BSS GMO HOW EEE EE EE 24 Upload new Gat Show iMAC vwisiecicscsicudsessasoseinedesanragedeenvasddedaaseuaveraa
124. tact Us VIEW ORDER CHECKOUT HERE SEATS LOGIN Welcome Guest We proudly present VISUAL ONLINE THEATRE SEAT RESERVATION osConcert Sales crn LUNT osConcert Combi v6 DC 2012 07 DEMONSTRATION ONLY We build and integrate seat plan layouts and then we LOAD them permanently in the system As a user you only need to edit and enable LOADED seat plans When a SHOW is over simply hide reset edit concert details and enable for your next live SHOW Keep it simple osConcert is such a wonderful reservation management tool Create an account or use Login username Password password Privacy Notice Conditions of Use Contact Us osConcert by cartzone User Manual Jan 13 Page 97 of total 108 Pages osConcert visual online seat reservation User Manual Terms of Service Terms of service abbreviated as ToS or TOS are terms to by which one must agree to abide by or sets the rules governing the use of the web site Either switch OFF or EDIT the default complimentary Cartzone text and replace ALL osConcert references with your own shop name or write your own To edit the text of the Terms of Service Static Pages please follow above steps Admin gt CMS gt Static Pages About us To edit the text of the About Us Static Pages please follow above steps Admin gt CMS gt Static Pages osConcert y cartzone User Manual Janr 13 Page 98 of total 108
125. tegory image section tick the delete category image see below re sager 0 9 408 super Mars B ega Vener GB ns npr Oat ows ahr Come BD nn Sats tiger ses He tne I agnet nr ea ears JG 06 fk FO mill de tre Ee Ori Sam F stile atte Mater Sharh Dean ELA ao Tagatei ren th ae Category Image Delete the category image F Upload a new category image _picl png s osConcert y cartzone User Manual Category heating the GB sow o Category Image Delete the category image Upload a new category image To complete the image deletion from back and front end click SAVE Jan 13 Page 27 of total 108 Pages osConcert visual online seat reservation User Manual Expiry Date Time To hide a show automatically at the front end at a given date and time a show in osConcert can be configured with an expiry DATE and TIME Server Time Off Set In order for the EXPIRY date time setting to function properly the date and time of the SERVER that is hosting your website needs to be OFF SET to the date and time you are using osConcert in ATTENTION Failure to off set the server date time will result in Show s either being hidden or continue to be displayed at the front end at an incorrect date and time To off set server date and time please follow configure the following steps Admin gt Shop Settings Server Date Off Set A Shop Settings Ge
126. to purchase tickets without an account Default No Maximum quantity in cart Set the maximum number of tickets per order 0 unlimited Use for example when 1 registered user can only order 1 ticket Default 0 Disable creating account entirely Do you want to skip log in entirely and send customers directly to check out process Handy for Free tickets but do note that NO user details will be registered printed on the E tickets Default No 64 osConcert y cartzone User Manual Jan 13 Page 21 of total 108 Pages osConcert visual online seat reservation Show subcategory count SHOW 1 KE Kallang Theatre Description Cine Style Image Hide GA quantity Hide Footer Info links Enforce Coupon DEVELOPERS Stalls Available 944 Show Subcategory Count 9 reserved User Manual For reserved seating with visual seat plans Enable setting to calculate count and view remaining OR the available seats in a sub category Choose Reserved Remaining or False Default Remaining Note to disable from the front end set to FALSE 6 6 O remaining false Circle let Available 340 November 15th 7 30pm LI LP dJ FEI Available 340 Set the category image of the ROOT Show category only Hide General Admission GA product quantity when using category master quantities Hide Privacy Terms and Contact us links in the footer For more info see also
127. tomer Authorizenet Payment Zone Authorizenet If a zone is selected only enable this payment method for that zone Authorizenet Exclude these Countries Authorizenet If countries are selected disable this payment method for that countries Authorizenet Exclude these Zones Authorizenet If a zone is selected disable this payment method for that zone Authorizenet Set Order Status Authorizenet Set the status of orders made with this payment module to this value Display Name Set the Display name to payment module Ima Set the Image of payment module Australia E Box Office Musa world Zones E Australia E Australia C Box Office Clusa World Zones Processed ma Authorize net Browse authorizenet Authorize net message displayed at the Front End t PAYMENT METHOD Please select the preferred payment method to use on this order Cheque Money Order user Name Credit Card Number Credit Card Expiry Date January v 2012 osConcert ty cartzone User Manual Jan 13 Page 73 of total 108 Pages osConcert visual online seat reservation User Manual Credit card by Beanstream Credit Card Beanstream CCB is a Canadian Payment gateway merchant account provider and online credit card processing service and was functional 2 years ago For more info www beanstream com Credit Card by Beanstream P z g
128. u wish to reside in Current Group Call Centre Staff Move Instructor Call Centre Manager Product Manager To complete the move from the pull out menu select the new Group you want this member to move to and click the SAVE button s osConcert y cartzone User Manual Jan 13 Page 101 of total 108 Pages osConcert visual online seat reservation User Manual Edit Admin Group Access Rights Of each Admin Group specific access rights can be configured Admin gt Shop Settings gt Admin User Groups gt New Permissions then jump to Admin Group via pull down menu f Shop Settings Admin User Groups Admin Groups General th TZUN Lang ages Orders Status yr Quick Links TICKET DISCOUNTS mit New Group COUPONS gt Top Administrator gt Instructor El Menus va gt Call Centre Manager Orders gt s Call Centre Staff Customers Conconi Details AG Product Manager Products gt Reservation Manager CMS re Demo User Group eee e Fulfiller Payment gt Blocked Shop Settings Reports My Account Seatplan Channels At Shop Settings Admi File Permission General tn TZINE Lan gu yr Quick Links ups New Permis TICKET Top Administrator DISCOUNTS COUPONS Customers Orders V Checkout Success El Menus P H Customers Create Order Process V Customers Order Addproducts O
129. uch a wonderful reservation management tool Create an account or use Login username Password password a osConcert y cartzone User Manual Jan 13 Page 96 of total 108 Pages osConcert Privacy Notice visual online seat reservation User Manual In the Privacy Notice there is information about the scope of the website text about Information Collection and the use this information Admin gt CMS gt Privacy Notice a gt Privacy Notice v Level2 New Subpage Scope This Privacy Policy covers OSCONCERT treatment of personally identifiable information that OSCONCERT collects when you are on the OSCONCERT web site Site This policy does not cover the treatment of personally identifiable information that may be collected by other web sites Third Party Sites that OSCONCERT links to or is otherwise affiliated with Information Collection and Use OSCONCERT collects personally identifiable information when you register for an account or purchase products or services OSCONCERT also collects information from your browser including browser type browser version browser settings operating system pages visited your IP Address and Cookies OSCONCERT uses this information for general _ nurnarar couch so sauna warn ta anda nradurtr and aarsisar ta unr shannina rart silarina tha cantant within tha Cita ta match war Show 10 Either s
130. uickly clear all test orders and make the orders tables ready TRUNCATE TABLE orders TRUNCATE TABLE orders_products TRUNCATE TABLE orders status history TRUNCATE TABLE orders total TRUNGATE TABLE orders products attributes TRUNCATE TABLE payment response s osConcert y cartzone User Manual Jan 13 Page 93 of total 108 Pages osCo ae ert User Manual 8 Home Page Edit CMS By default on the HOME page Front End of osConcert a Cartzone Proudly Presents welcome image mainpage php is displayed You may want to change the text and the image with your own in S8 osConcert Sunday 03 June 2012 Admin gt CMS gt Homepage osConcert COMBI v6 MAY 2012 VIEW ORDER CHECKOUT HERE SEATS LOGIN Home Tickets Welcome1 Guest OUR SHOWS We proudly present VISUAL ONLINE THEATRE SEAT RESERVATION FS osConcert Complete Online Solution For Managing Events and Ticket Sales Crk i ZINE General Admission TICKET ORDER osConcert Combi v6 DC 2012 02 Create an account or use ao v 7 2 So Login username Password password On the Admin gt CMS gt Homepage click the EDIT button Then edit the text in the WYSIWYG editor py CNR i cuNe CMS Homepage User admin Account Settings Signout Define Language Homepage Static Pages Quick Links TICKET DISCOUNTS Mainpage php COUPONS
131. ut the respective fields Sue Title Decimal Point Code Thousands Point Symbol Left Decimal Places Symbol Right Value Set as default requires a manual update of currency values Title Type here the TITLE of the new currency back end information used for the listing at the Admin gt Payment gt Currencies Code Type here the CODE or an abbreviation of the Currency Code is used in the preview of the expanded currency tab Symbol Left front end Type the denotation symbol at the LEFT of the amount For international currency codes see also www oanda com Tip Use a word processor to generate the symbol then copy amp paste the symbol into the Symbol left field in osConcert Symbol Right front end Some currencies require a symbol or string of characters after the amount for example cents Type here the right symbol Decimal Point Type here the symbol for the decimal point Thousand Point Type here the symbol for the Thousand Point Value If this is the Default currency set value to 1 00000000 If this not the default currency type here the exchange rate value for your currency eg the value in relationship to your Default Currency NOTE the exchange rate values need to be manually updated periodically See also www oanda com IMPORTANT EVERYTIME a currency is set up OR edited ensure to tick the default tick box to set the currency as the default currency and click the SAVE button Failure to
132. vnrssnvversnnvnsssnnssnn 79 Tax Adding a new Tax Rat ccccsccsssssccssssecessssesssssecsssseesssssessssseessessessssssesssasesseaass 80 Setting up a Service or BOOKING fC eeeccccesecsssecesseecesseeesseecesseeesseeseseesesseeesseeessaeess 81 Tax Amount Display Settings sic ccivicnncieressadsdcsenedieretesdsdninrcliatesnadedstessilucedandtaeddarciedesss lade 82 Tax Decimal ee SEE 82 DE 9 EN ES EE EEE EEE 82 CONS ro Totals MOE ved 83 Deleting a Tax or Service Charge rrrrnrrrnnnrrnnnrrrnnnrrnnnvrrsnnrrnnnvrrsnnnsnnnvensnnnsnnnvsssnnnsennvsnsnvene 84 ENE 85 Ticket Background MAJE EE a i 86 RF 86 EFTER 86 bee 87 Ticket Clear from your SCIVEl cccccssccsssssccssssecsssscecssssecsssseccsessecssssecssasessssaeessseeesseaass 87 PA 88 Ge 0 1 gc hc EE NE 88 Codereadr NE 88 godere MAI TEN 88 Codereadi APRI EN eee ee ee 88 ODOT CAG ACO OZ EEE NE 88 GOGO Oa NTN 88 dere Re ee en ene eee tee 89 MESEN 89 Ts CONCER DerallS ei pecennedacene sey socenuentnes snes 90 EMI SN Vs sentences E A A E E ENER 91 Du 91 pe EE EE 91 NA 91 gg 21210 110 RE EE EE EE VE 91 BET GIO OM REE ERE EE EE 91 VA 91 ME 91 BEER DEE EE EE 91 Edit Prices of a complete show category asssrrrrsnnnnnnnnnnnnnnnnnnnnnnnnnnnnunnenennnnnee 92 How to arrange SHOWs in a sort order for the Front End menu 92 How to reset after the show has ended cccccscececeecccccccccecssssssssssseseeees 93 DEVELOPER
133. vrrrnnnrrrrrnnnrnrnnnnr 107 a osConcert y cartzone User Manual Janr 13 Page 5 of total 108 Pages osConcert visual online seat reservation User Manual Welcome to osConcert osConcert was originally devised as an online visual reservation self hosted software to help users manage their seat bookings Our newest technology combines multiple venues for your Visual Reserved Seating and also allows you to create unlimited General Admission events Creating and integrating your Visual Seat plan Layouts is the service we provide Our osConcert team guarantees a perfectly LOADED system Tampering with the Visual Seat Layouts is NOT recommended Our support is fast free and with over five years of experience OsConcert is an adapted php open source shopping cart software that can be customized by you or your developers Some of the original features may well be useful for developers so we have preserved the code Note that deep within the software there are sections that remain hidden and that are not part of the standard osConcert software package Be very careful when digging deeper in the settings take notes of any changes you make that are outside of this guide If you break the functionality you may need to revert back to the default set up This User Manual is focusing on getting started with osConcert and explains the sections that your project may require For more refer to our separate on line PDF quides For Devel
134. witch OFF or EDIT the default complimentary Cartzone text and replace ALL osConcert references with your own shop name or write your own Click EDIT to enter the WYSIWYG editor If you require an additional subpage can be added in the Level2 Privacy Notice Page Name ald Privacy Notice Page Description EE web sites Third Party Sites Information Collection and HE styles v Paragraph LETJG Om MAT HO LI t x Qa A AT not cover the treatment of perseralt se OSCORtERT collects personally identi ces OSCONC information from your browser including browser type bro operating system pages visited your IP Address and Coo information for general purposes such as allowing you to add chonnina rart tailoring the cantant within tha Sita ta match unur interacte and anciuringn that RT treatment of personally identifiable information RT web site Site This policy does antrfabiet ation that may be collected by other ies OSCONCI products and services to your At the Front End the Privacy Notice and other Static Pages such as Conditions of Use and About us are normally listed in the right hand bottom corner Home gt Tickets TICKET ORDER 0 Seats 0 00 OUR SHOWS SHOW 1 Heading Venue Date Time SHOW 2 Venue Date Time General Admission 2 venue date time INFORMATION Ticket Neliverw gt About us Con
135. y Cornwall Send Admin confirmation and Extra Order Store Address and Phone Default Theme Company Logo Date Display to display dates Date format to display dates User Manual Set country first and then select State Province zone from pull down Click the save button to save your selection a Set this field to receive order confirmations to your mailbox Separate multiple emails with a comma Edit to display Store address and Phone number s Can be left empty Select a template from the drop down list Light Cartzone default Dark Blackzone Must be png format There is no forcible limit to the image size just a recommended limit of 200px W NOTE this image will be used throughout the site and email responses so keep it small and neat Click and select from the pull down a date format Default dd mm yyyy x q Seats as Products Server Date off set We are selling Seats as Products Set your time zone based on GMT This time is used for log files and for example in confirmation emails Items sold in the shop are Seats as Products Note that osConcert does not support other sections of this software Use at your own risk Default Products We are selling seats as Products x Time format to display time a osConcert y cartzone User Manual Meets Ets sub fiptions a shifices nT fT pe Jan 13 Click and select either the 12hr or 24hr disp
136. y A 4 1442 Y DATE 1 user name user name 1 Delivered 55 00 7 Balcony A 5 1582 Y DATE 1 SHOW2 user name user name 1 Delivered 5 00 8 Balcony A 6 16159 DATE l1 SHOW3 user name user name 1 Delivered 5 00 9 Balcony E 7 17962 N DATE 1 user name user name 1 Delivered 5 00 10 Balcony E 8 18999 Y DATE 1 user name user name 1 Delivered 5 00 11 Seat A3 9 194 Sth AUG SHOWIL username user name 1 Delivered 12 00 12 Seat A6 9 1933887 Y DATE 1 user name user name 1 Delivered 0 00 13 Blue Row 9 1934104 Y DATE 1 user name user name 1 Delivered 1 00 14 General A 9 1935630 Y DATE GA user name user name 1 Delivered 510 00 15 Seat A2 12 1123 Y Sth AUG SHOW1 user name user name 1 Delivered 12 00 16 Seat A4 12 1125 Y Sth AUG SHOWIL user name user name 1 Delivered 17 00 17 Seat A5 12 11233886 Y DATE 1 user name user name 1 Delivered 580 00 18 Seat A7 12 11233888 Y DATE 1 user name user name 1 Delivered 80 00 19 Blue Row 12 11234102 Y DATE 1 user name user name 1 Delivered 1 00 20 Blue Row 12 11234103 Y DATE 1 user name user name 1 Delivered 1 00 a7 Fannar A 17 1977IJE IN Ww MATE CA rar Mans Ir So 7 Pim liirmrms can mm osConcert by a cartzone User Manual Jan 13 Page 59 of total 108 Pages osConcert User Manual visual online seat reservation 6 Payments In Admin gt Payment the payment related modules Payment gateways Tax Currencies and Tickets are configured and managed Note that the modules in this chapter are explained in order of sett
137. ymbol Hide Choose Billing Address yes Shop Settings Seat Plan Cache My Account Seatplan Channels Tools Front End Help Manuals Support cartZone OsConcert version s osConcert y cartzone User Manual Jan 13 false Seatplan Live Logging false Seatplan Refresh 2000 Seatplan Require Login false Add Social Networking no Purchase without an account no Show Subcategory Count false Hide GA Quantities no Enforced Coupon no User admin Account Settings Signout Help Clear Cache Addto Quick Links Front End manac ages Site Maintenance Help Manuals Enable PDF E Tickets true Display PDF E Tickets for Delivered Status true Enable How To Guide true Hide Delivery Address yes Expand Menus List false Seatplan Timeout 600 Google Analytics Account Add Extra Fields no Maximum quantity in cart 0 Disable creating account entirely Will override any setting under Purchase Without Account no CINE style images no Hide Footer Info Links no No warranty is provided Redistributable under the GNU General Public License Text in the top margin of the front end Edit text to suit your needs Can be left empty Default osConvert version information osConcert COMBI v6 DEC 2012 osConcert Sunday 06 January 2013 VIEW ORDER CHECKOUT HERE SEAIS LUUIN Page 18 of total 108 Pages osConcert User Manual visual online seat rese

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