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IBM Tealeaf cxImpact: Tealeaf Reporting Guide

1. Aull View the source report in the Tealeaf Report Builder See Viewing Source Reports Ej View the report details of the report See Chapter 3 Tealeaf Report Builder on page 105 Refresh the dashboard Viewing Source Reports From the upper right corner of each dashboard component you can review the source report e To view the source report for a dashboard component click the View au icon The source report is loaded Activity reports source In the Report Builder you can review the events dimensions filters reporting period and other configurations that define the Activity report Search drill downs on the report data enable searching for the sessions that are aggregated into the report Some reports can be loaded directly from the Tealeaf Report Builder For grouping purposes the names for reports on each tab begin with a different string identifier Tab Source Report Group Activity Reports Activity Report Chapter 2 Analyzing Tealeaf Data 93 See Activity Reports on page 22 For more information Chapter 3 Tealeaf Report Builder on page 105 Performance reports source Source Performance reports can be viewed through the Tealeaf Portal To view Performance reports select Analyze gt Performance Reports See Analyzing Performance on page 70 Activity Reports Tab This information describes how you can monitor activities and processing in your Tealeaf system
2. Chapter 3 Tealeaf Report Builder 139 Advanced tab Report Options i T Advanced Data Item Order I Security MV y axis Alternate Units ee Scale actual gt Auto zoom Disabled Metrics Hit Count CUI Hit Count Sum Figure 89 Advanced tab In the Advanced tab you can configure the display of the Y axis to be on the left side or the right side of the chart The following customizing options are available Setting Description Y Axis Alternate When enabled these settings are applied to the Y axis on the right side of the graph which is useful for plotting elements that have different sizing scales Units Enter a display label for the units By default this value is left blank Scale Select the scale for the Y axis data You can choose to display data in Actual scale or in the selected zoom scale Auto zoom When Enabled the chart is automatically zoomed to best represent the displayed data For more information about auto zoom click the Help icon Metrics Review the list of displayed events 140 IBM Tealeaf cxImpact Tealeaf Reporting Guide Data Item Order tab If you add multiple events and ratios to your report you can change the order in which they are listed in the left panel and the main display Report Options a aa e s es JE SB NEN RENA Display Advanced Dataltem Order Security Hit Count CUI Hit Count Sum Figure 90 Data Item Ord
3. Member Credit Card Price Insurance Type Bronze Amex 72 25 Chapter 3 Tealeaf Report Builder 133 134 Table 14 Effect of X Axis Dimensions on Reports continued Member Credit Card Price Insurance Type Bronze Disc 63 Bronze Visa 15 Gold Amex 24 15 Gold Disc 20 Gold Visa 105 25 Silver Amex 43 Silver Visa 15 There are more rows than what is displayed in the first scenario This is because the Insurance event had different Credit Card values for each Member Type than the Price Event So the report table is like the union of 2 data tables Effect of Y Axis Dimensions on Reports By default labels for dimensions on each axis are empty To specify a label click Options See Report Options on page 137 Adding a dimension to the Y axis can be used to create a stacked data report Note Multiple Y axis dimensions are not charted IBM Tealeaf cxImpact Tealeaf Reporting Guide lt Add Segment gt lt Add Y Axis gt Basic Counts 05 03 2010 ures Session Count TORR E Page Count Sum 100 000 B Hit Count Sum 90 000 Total Facts for session Sum 80 000 70 000 60 000 50 000 40 000 30 000 20 000 10 000 0503 00 00 05 03 03 00 05 03 06 00 0503 09 00 lt Add X Axis gt Day and Hour Session Count Page Count Sum Hit Count Sum Total Facts for session Sum 05 03 00 00 222 2 227 5 552 81 666 05 03 01 00 216 2 068 4 873 72 120
4. DoD Change in counts between the previous week s day and the focus date as a percentage of the previous week s day HoH Change in counts between the previous week s hour and the displayed hour for the focus date as a percentage of the previous week s hour Weekly Avg or Daily Avg The average of values over the rolling window depending on the calculation mode This calculation is based on the minimum and maximum values to use in the calculation See Rolling window on page 67 Std Dev Calculation of the standard deviation Mover drill down You can drill down on each mover in the report to reveal the base reporting data from which the deviations were calculated Depending on the type of mover a different type of report is displayed in the Tealeaf Report Builder Mover Type Report Type event Event report for the focus day dimension Report with the selected dimension as the Y axis The X axis is populated by the Day dimension if the source is a Daily mover or Hour of Day dimension or if the source is an Hourly mover ratio Report with the selected ratio for the focus day and the ratio with the dimension and segment value as whitelisted values See Chapter 3 Tealeaf Report Builder on page 105 Report Display Issues This information provides some basic details about how to evaluate issues in the display of these reports When you are creating a Top Mover report you are relying on the successful capture agg
5. Drop down menu on page 114 Area Display report as an area graph Individual events can be configured to display in different chart types See Drop down menu on page 114 Pie Display report as a pie chart Individual events can be configured to display in different chart types See Drop down menu on page 114 Note You cannot apply functions or use Compare date ranges in pie charts SE EF al Note The toolbar icons to set the type of chart define the overall setting for the chart This setting can be override for individual events For example you can create a vertical bar chart and define one event to be a line within the bar chart See Event context menus on page 114 Data Selector Panel On the left side of the screen you can configure the data to include in your report through the Data Selector Panel To add events click the Events tab See Adding Events on page 112 e To add dimensions click the Dimensions tab See Adding Dimensions on page 120 Chapter 3 Tealeaf Report Builder 109 Events Dimensions Show All Dimensions Traffic Type Day Day and Hour Day of Month Day of Week Day Of Week Name Day Of Year Flexible Time Hour of Day Month Month Name Quarter Figure 77 Report Builder Data Selector Panel Report Details TheReport Details window displays information about the currently selected rep
6. on page 61 Ene Oe eee ee ee Figure 23 Top Movers toolbar 48 The following commands are available through the toolbar Table 3 Toolbar Icon Command Description Focus Date Change the focus date range for the report See Changing the Focus Period on page 58 Refresh Refresh the displayed report IBM Tealeaf cxImpact HE Create New Create a report Tealeaf Reporting Guide Table 3 Toolbar continued Icon Command Description Open Open a saved report Note When you browse for a Top Mover report by label all report labels are displayed even if they do not contain Top Movers If a Top Mover report is not explicitly assigned to a label it is available in the Default label Save Save the current report Save As Save the current report under a new report title E Delete Delete the current report Note To delete a report you must be a Tealeaf administrator an administrator for the report or the owner of the report See Report Access Permissions on page 59 Report Access Permissions Change access permissions for the current report See Report Access Permissions on page 59 Schedule Report Configure a scheduled report snapshot for delivery to specified users via email See Report Schedules on page 60 Export Export report contents to Excel or PDF See Export on page
7. IBM Tealeaf cxlmpact Version 9 December 4 2014 Tealeaf Reporting Guide all Note Before using this information and the product it supports read the information in Notices on page 175 This edition applies to version 9 release 0 modification 0 of IBM Tealeaf cxImpact and to all subsequent releases and modifications until otherwise indicated in new editions Copyright IBM Corporation 1999 2014 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents Tealeaf Reporting Guide Chapter 1 Overview of Tealeaf Reporting Overview of Tealeaf Data Tealeaf Data for Reporting Packaged Reports Reporting for Tealeaf Administrators Types of Tealeaf Reporting Tealeaf Report Builder Top Movers Reports Scorecards and Dashboards Tealeaf Visitor Report Builder Scheduling Reports Tealeaf Databases Gathering Report Data Data Collector Visitor Database Extractor Tealeaf Data Model Structural Overview Basics Thinking about Events Events Alerts Report Groups Dimensions Facts Fact Values Reporting Concepts Chapter 2 Analyzing Tealeaf Data Activity Reports E2E Scenario Getting Vilde out af Tealeaf i in One Hour Session Count Hit Count Page Count CUI Hit Count Page Generation Page Size Session Duration Session Hits Avg Max Session Size Avg Max Traffic MB Round Tri
8. gt Help for This Page Help for IBM Tealeaf CX PCA On the IBM Tealeaf CX PCA web interface select Guide to access the IBM Tealeaf CX PCA Manual Available documents for IBM Tealeaf products Use the following table to view a list of available documents for all IBM Tealeaf products Table 18 Available documentation for IBM Tealeaf products IBM Tealeaf products Available documents IBM Tealeaf CX IBM Tealeaf Customer Experience Overview Guide IBM Tealeaf CX Client Framework Data Integration Guide IBM Tealeaf CX Configuration Manual IBM Tealeaf CX Cookie Injector Manual IBM Tealeaf CX Databases Guide IBM Tealeaf CX Event Manager Manual IBM Tealeaf CX Glossary IBM Tealeaf CX Installation Manual IBM Tealeaf CX PCA Manual IBM Tealeaf CX PCA Release Notes Copyright IBM Corp 1999 2014 173 174 Table 18 Available documentation for IBM Tealeaf products continued IBM Tealeaf products Available documents IBM Tealeaf CX IBM Tealeaf CX RealiTea Viewer Client Side Capture Manual IBM Tealeaf CX RealiTea Viewer User Manual IBM Tealeaf CX Release Notes IBM Tealeaf CX Release Upgrade Manual IBM Tealeaf CX Support Troubleshooting FAQ IBM Tealeaf CX Troubleshooting Guide IBM Tealeaf CX UI Capture j2 Guide IBM Tealeaf CX UI Capture j2 Release Notes IBM Tealeaf cxImpact IBM Tealeaf cxImpact Administration Manual IBM Tealeaf
9. 05 03 02 00 274 2 444 5 861 86 620 05 03 03 00 266 2 389 5 882 86 795 05 03 04 00 253 2 241 5 743 84 823 05 03 05 00 328 2 168 5 012 25 227 05 03 06 00 292 2454 5 872 87 145 05 03 07 00 308 2429 5 949 88 331 05 03 08 00 312 2 613 6 397 94 817 05 03 09 00 290 2 168 5 981 88 504 05 03 10 00 334 2 269 5 268 81 260 05 03 11 00 100 940 2 437 38 222 Figure 87 Effect of adding Y axis dimensions to shaded area chart Chart Bar Graphs you get stacked bars with each element of the stack being the dimension segment Line Shaded Area Graphs Each dimension segment gets a line Pie The dimension values make up the slices of the pie Table The Y axis dimension values each get a column after the X axis dimensions For example assume that you set Member Type as the first X axis dimension Credit Card as the second X axis dimension and Product as the Y axis dimension You would get the following table Chapter 3 Tealeaf Report Builder 135 136 Table 15 Effect of Y Axis Dimensions on Reports Member Credit Card Boat Car Plane Type Bronze Amex 72 Bronze Disc 63 Gold Amex 24 Gold Visa 73 Gold Visa 32 Silver Amex 43 Legend If you add a Y axis dimension that contains many values do not position the chart legend to be on top which can corrupt the display If the report contains many items some values can not be displayed in the Legend e See Repor
10. Below the chart you can enter a description of the chart which is also displayed in exported versions e To enter a chart description click the text box below the chart Enter your description and click Apply To save the changes to your chart click the Save El icon in the toolbar Mover Detail Table Details of the report are displayed in a table below the graph e You cannot sort by the name of the mover To arrange the grid in a specific order add the movers to the report in the wanted order e To resize the width of a column click and drag the right border of the column header e If any column contains the value there is insufficient data to complete the mover calculation Column Description Date Date stamp for mover data For hourly movers each row represents a different hour of the day Threshold If thresholding is applied to the visual chart a blue dot indicates the row values that are outside the defined threshold See Visual Threshold on page 64 Mover Name of the mover e Click the Top Mover name link to drill down on the data See Mover drill down on page 57 Std Dev Count Number of deviations is the difference between focus period s count minus the average of the previous set of data points The formula Current count avg of prev X data points Standard deviation of prev X data points Focus Count of instances during the focus period IBM Tealeaf cxImpact Tealeaf Reporting Guide
11. Deleting a report label removes the label from all reports but does not alter the report itself 1 In the Report Manager click the Labels group in the left navigation pane 2 Click Labels 3 Select the label that you wish to delete 4 Click the Minus amp icon in the upper right corner of the General tab To confirm the delete click OK 6 The report label is deleted and the label is removed from each report that contained it a Importing and Exporting Reports Through the Tealeaf Portal you can export report data in PDF or HTML format for delivery to designated addresses You can also export report templates that contain scorecards dashboards or Tealeaf reports for use in other Tealeaf systems Exporting Report Data For individual reports you can export them on demand or according to a schedule you define Use the following links to access information about export of individual reports Table 16 Exporting Report Data Report Type On Demand Export Scheduled Export Report Tealeaf Report Builder in the IBM Tealeaf Report Builder in the IBM Builder Tealeaf Reporting Guide Tealeaf Reporting Guide report Top Movers Analyzing Top Movers in the IBM Analyzing Top Movers in the IBM report Tealeaf Reporting Guide Tealeaf Reporting Guide Scorecard Using Scorecards in the IBM Tealeaf Configuring Scorecards in the IBM cxView User Manual Tealeaf cxView User Manual Dashboard Using Dash
12. Event data is displayed in the format in which it was captured and processed e Percentage Data is converted to percentage values For example the value 2 5 is displayed as 250 Add Function Rename Remove For numeric events you can optionally apply one of the available functions to display function output data that is computed over a specified period in parallel with your event data in the chart Note Functions are applied to Focus data over a specified period Note Functions are not compatible with use of a Compare range e See Adding Functions on page 117 Rename the display name of the event as displayed in the chart This renaming applies to the display of the event in the chart only which is useful for clarifying ratios or managing longer event names e When an event is renamed the data type indicator is removed from display See Adding Events on page 112 Remove the event from the chart Chapter 3 Tealeaf Report Builder 115 116 Changing the report group In most cases using the event drop down menu to change the report group that is displayed on a report does not alter the contents of the displayed report The report group selection controls only the dimensions that can be used in the report Note To change to a report group other than Automatic you must include a dimension in the report after which the relevant report groups are available for selection from the event drop down menu E
13. In addition to the values stored with an event such as the current value of the shopping cart an event can store other contextual information available at the time of the event These contextual dimensions can include values such as the username the browser type or almost any data from a tracked data set See Dimensions on page 16 Event Relationships The following diagram shows how the event related components relate to the reporting capabilities of the Report Builder Each event is defined by the trigger the condition the action and values and dimensions to record Checkowt Straggle Lost Revenue by Success Yes No Trigger when to evaluate G Yes Condition do action if true No Action can set a value Fornumeric event values Count only Mant Averages Sums Mins or Maxs Numeric Oreventcounts Value Text Dimension For Breakdowns X or Y Or Filters Value Text Enum Figure 1 Event Objects Values can be a count a numeric value or a text string Numeric values that are associated with the events can be graphed in the Report Builder The text values can be used as instances of a dimension Based upon when evaluation of an event occurs conditions can depend on different data objects Since some events are contingent upon various combinations 10 IBM Tealeaf cxImpact Tealeaf Reporting Guide of hit attributes or other events the Event Manager provides for various combi
14. TL REP_CUI_HIT_COUNT activity Report CUI Hit Count Created by Teasleaf Activity Report Req Cancel Co Labels lt Add label gt Activity Reports x Activity Report Round Trip Osta Items CUI Hit Count Activity Report Session Count Y Axis lt None gt Activity Report Session Durat R Axis lt None gt Activity Report Session Hits Segment lt None gt Activity Report Activity Report Activity Report Figure 94 Report Manager Session Size Total Fact Co Traffic MB The Report Manager is divided into three panes To configure report permissions or schedules you work left to right across the screen 1 Left pane Select the type of report and whether you are configuring permissions or schedules for it See Report Type For more information about importing and exporting report templates see Importing and Exporting Reports in the IBM Tealeaf cx View User Manual 2 Center pane e Report Permissions Select the type of report Select Report on page 154 Report Schedules Select or create a schedule for a report Report Schedules on page 156 3 Right pane Report Permissions Configure report permissions or delete the report Report Properties on page 154 Report Schedules Configure the schedule Report Schedule General Tab on page 156 Report Type 152 IBM Tealeaf cxImpact Tealeaf Reporting Guide Report Builder Reports Report Schedules
15. Top Mover Reports Labels Report Templates Figure 95 Report Type In the left pane you can select the type of report to configure Beneath each report type are the following options 1 Reports Depending on the type of report you can click this option to display the available reports of that type in the center pane See Select Report on page 154 e For more information about Report Builder reports see Chapter 3 Tealeaf Report Builder on page 105 e For more information about Top Mover Reports see Analyzing Top Movers on page 45 2 Report Schedules If you select this option the currently available reports are displayed in the center pane See Report Schedules on page 156 Chapter 4 Report Manager 153 Select Report Search Report New Title test publish Figure 96 Select Report In the middle pane you can select the report that you want to edit The report properties are displayed See Report Properties For more information about deleting a report see Deleting a report on page 155 Report Properties In the right pane you can configure the properties of the selected report through two tabs Note To email report snapshots you must configure an email address in your user account It is recommended that you do not create snapshot schedules from a Tealeaf administration account 154 IBM Tealeaf cxImpact Tealeaf Reporting Guide e See My Settings in the I
16. click lt Select a numerator The Event Selector is displayed See Adding Events on page 112 2 To select an event for the denominator click lt Select a denominator The Event Selector is displayed See Adding Events on page 112 To change an event in the ratio use the context menu for the event See Event context menus on page 114 3 To add the configured ratio to the report click Add to Report To cancel changes click Cancel Note Drill down searches on ratio data in the table grid are not permitted Chapter 3 Tealeaf Report Builder 119 Ratio context menu When a ratio is added to the report the following items are available in the drop down menu for the item Command Description Edit Ratio Edit the selected ratio See Adding Ratios on page 119 Display For more information about display options see Drop down menu on page 114 Data Precision For more information about data precision options see Drop down menu on page 114 Add Function For numeric ratios you can optionally apply one of the available functions to display function output data that is computed over a specified period in parallel with your ratio data in the chart Note Functions are applied to Focus data over a specified period e See Adding Functions on page 117 Rename Rename the display name of the ratio as displayed in the chart This renaming applies to the display of the ratio in the chart
17. click Add Top Mover See Adding Top Movers on page 49 In the Dimensions tab you can also add dimensions to a report to filter Top Mover data by specific contextual values See Adding Dimensions on page 52 e Additional information about a Top Mover is available in the tooltip When a mover is added to the report the window is automatically updated See Report Window on page 54 Report commands are available in the toolbar above the report window See Toolbar on page 48 You can change the focus date range for the report See Changing the Focus Period on page 58 Workflow The following procedure is a generalized workflow for creating Top Mover reports Before You Begin you must review and decide the calculation mode to use for calculating top movers See Top Movers Calculation Mode on page 65 1 To start a new report click theCreate New icon in the toolbar See Toolbar on page 48 2 To add a mover click Add Top Mover in the left panel Select the type of mover to add Hourly or Daily Note The creation and reporting on Hourly movers is an enhancement that is associated with cxView a separately licensable component of the Tealeaf CX system See Enhancements to Top Movers for cxView in the IBM Tealeaf cxView User Manual The chart and detail table can display the data for an unlimited number of movers However the chart can become illegible Chapter 2 Analyzing Te
18. 14 16 18 Hour of Day Max Round Trip O Avg Round Trip Figure 13 Round Trip report Report configuration Type Configuration Events Ratios Ratio Avg Round Trip Page Round Trip total for session Hit Count event Max Round Trip X axis none Y axis none Segment none Period Current date Detail table Field Description Hour of Day Report data is organized into hourly buckets When the reporting period is the current date only the data for the hours that is captured and processed is available for reporting 34 IBM Tealeaf cxImpact Tealeaf Reporting Guide Max Round Trip Maximum round trip time in milliseconds during the hour Click the link to drill down to all related sessions that occurred in the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual Avg Round Trip Ratio of round trip time in milliseconds to count of hits during the hour Network Trip Displays average and maximum network times in milliseconds for each hour of the selected date Network Trip P al A A Activity Report Network Trip 11 05 2010 ae 10 12 14 16 18 Hour of Day Max Network Trip O Avg Network Trip Figure 14 Network Trip report Report configuration Type Configuration Events Ratios Ratio Avg Network Trip Network Trip total for session Hit Count event Max Network Trip X axis none Y axis none Segment none Period Current date Detail table Field Description Hour of
19. 4 weeks Week same day over the number of Minimum preceding weeks that are specified by the period range Same Day of Maximum value of the values for the 4 data points 4 weeks Week same day over the number of Maximum preceding weeks that are specified by the period range When a function is added it is listed by name under the event or ratio to which it is applied The chart is updated to include the function output next the focus period data e You can add multiple functions of different types to the same event or ratio You can not add multiple functions of the same type to the same item e You can change the type of charting for the function in the drop down menu See Function menu on page 116 e Each function is also added as a column in the detail table You can configure aspects of the display of the function data from its drop down menu e Specifically you can configure the range of the reporting period for the function data See Function period ranges e See Function menu on page 116 Function period ranges The period range for the function indicates the number of data points to use in the calculation You can select one of the predefined values or enter a custom value for this period IBM Tealeaf cxImpact Tealeaf Reporting Guide Note Depending on the type of function how the configured number of data points applies to the Focus data can vary See Function types on pag
20. 61 Add Report to Dashboard Add the report to an existing dashboard See Adding Reports to Dashboards on page 61 gas ej E Optons Adding Top Movers Options Change report options such as applying Top N filtering to the report See Options on page 63 You can add movers through the left panel Click Add Top Mover If the report is empty you can select the type of mover to add Add Hourly Mover or Add Daily Mover Note The creation and reporting on Hourly movers is an enhancement that is associated with cxView a separately licensable component of the Tealeaf CX system See Enhancements to Top Movers for cxView in the IBM Tealeaf cxView User Manual Chapter 2 Analyzing Tealeaf Data 49 Note After you add either a daily or hourly mover to a report you can display only movers of that type To report on the other type of movers you must configure a new report Daily Top Mover Selector r z Acquistion Struggle Customer All Sessions Client IP Dim compound page event stcode 200 browser isfound facts per hit M Hit Count Traffic Type Traffic Type a m 4 Network Time Network Time URL Network Time Server Network Time Host Page Network Trip Time Far Figure 24 Daily Top Mover Selector 50 e The type of mover you are adding is listed in the title bar e Both inactive and active movers are displayed e If a dimension
21. Analyzing Performance on page 70 Segmented Response Time Displays average response times for individual pages which are broken down by each segment of the trip Average Page Generation time Average Network Trip time and Average Render time in the visitor s browser istorejstealeaftea oO Avg Page Gen others E Avg Net Trip fstore detaultp age istoredndex phpic E Avg Render Time fstoreindex phpic fstorejndex phpic fstorejndex phpic fstorejs blank html fstoreJjndex phpid fstorejndex phpic Seconds Figure 73 Performance Reports Segmented Response Time Chapter 2 Analyzing Tealeaf Data 103 Top Pages For the current date the Top Pages report displays the most popular pages visited on your web application The report table is sorted by the total Page Count of the most popular URLs and includes information about the average size of each page in Kb Top Pages store js tealeaf tealeaftarget php others store defaultpage fstore index php checkout cart defaultpage fstore index php customer account login defaultpage fstore index php customer account loginpost defaultpage fstore index php customer account defaultpage fstore js blank html fstore index php defaultpage fstore index php checkout onepage defaultpage Figure 74 Performance Reports Segmented Response Time 104 IBM Tealeaf cxImpact Tealeaf Reporting Guide Aull t Hit Count Avg Size KB C
22. Day Report data is organized into hourly buckets When the reporting period is the current date only the data for the hours that is captured and processed is available for reporting Chapter 2 Analyzing Tealeaf Data 35 Max Network Trip Maximum network trip time in milliseconds during the hour Click the link to drill down to all related sessions that occurred in the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual Avg Network Trip Ratio of network trip time in milliseconds to count of hits for the hour One Hit Session Count Displays the count of one hit sessions for each hour of the selected date One hit sessions can be an indicator of bots and other automated activities Generally these sessions are considered un interesting One Hit Session Count 4 Activity Report One Hit Session Count 11 05 2010 Figure 15 One Hit Session Count report Report configuration Type Configuration Events Ratios Event 1 Hit Session Count X axis none Y axis none Segment none Period Current date Detail table Field Description Hour of Day Report data is organized into hourly buckets When the reporting period is the current date only the data for the hours is captured and processed is available for reporting 36 IBM Tealeaf cxImpact Tealeaf Reporting Guide 1 Hit Session Count Count of one hit sessions that are recorded for the hour Click the link to drill down to all rel
23. Images from the View drop down IBM Tealeaf cxImpact Tealeaf Reporting Guide Client Performance Broken Images store index php checkout onepage choosePayment im Broken Images 09 15 2010 Count O Avg Broken Images 0 00 00 02 00 04 00 06 00 08 00 10 00 12 00 1400 16 00 18 00 2000 22 00 Time 00 00 01 00 02 00 03 00 na mn Page Count 6 817 6 815 6 811 6 799 A AS1 Avg Broken Image Count Total Broken Image Count Max Broken Image Count 0 00 0 0 0 00 0 00 0 00 nnn D er re gt O O QO Figure 42 UI Capture Report Broken Images Field Description Time Calendar range is one day Hour represented the data that is tabulated in the row Date Calendar range is multiple dates Date that is represented by the data that is tabulated in the row Hit Count Number of hits on the page during the period Avg Broken Image Count Average count of broken images for the page during the period Total Broken Image Count Total count of broken images for the page during the period Max Broken Image Count Maximum count of broken images for the page during the period JavaScript Alerts detail report To review the counts of JavaScript alerts generated on a specific page click the URL in the Client Performance report and then select JavaScript Alerts from the View drop down e To enable capture of the data that is required for this report the t1CatchAlerts flag must be enabled in UI Capture for Ajax See
24. Member Type dimension as the report segment In the properties of the Member Type segment add the values Gold and Silver to the whitelist To add a segment 1 In the Report Builder click lt Add Segment 2 Select the name of the dimension and click Select The dimension is added as a segment to the report 3 By default the segment filters to include all values in the report a To select specific values on which to filter click the drop down menu next to the dimension name in the report Select Filter b See Dimension Filtering on page 123 4 The report is filtered to display only the data that is applicable to the selected dimension values Date Selector To select a date range to apply to the report click the date range that is indicated in the toolbar The Date Selector opens Chapter 3 Tealeaf Report Builder 127 Date Selector Quick Select Today ae Sea ane i n ry 75 4 LAN F 29130 14 2 3 4 5 6 7 amp j9 iof s 9 10 11 mr 13 14 11 12 13 14 15 16 17 15 16 17 18 19 20 21 18 19 20 21 22 23 24 22 23 24 25 26 27 28 25 26 27 28 29 30 31 29 30 31 Figure 83 Date Selector In the Date Selector you can select a single date or a range of dates to include in the report e To select a single date click it and click Apply To select a range of dates click the start date and then press SHIFT and click the end date Click Apply e To select date ranges that extend back fr
25. Reports You can review reports that are related to top movers in dimension values See Analyzing Top Movers Analyzing Top Movers Through the Portal you can generate reports on the top movers that are configured through the Tealeaf Event Manager e To create and review top mover reports select Analyze gt Top Movers in the Portal menu In Tealeaf atop mover is a stored calculation of deviations in the values of events dimensions or ratios Using the recorded values and counts of the event or dimension deviations are calculated based on the configured rolling window The rolling window is defined by a parameter See Rolling window on page 67 The standard deviations for today are reported based on historical data The dataset that is used for calculating top movers is based on days of data that are retained and currently available and the mode that is used for calculating them Note Since daily deviations are calculated over a period of multiple weeks you must create the daily movers and allow them to acquire at least two weeks worth of data before you generate Top Mover reports Otherwise the data may not be meaningful e See Deviation Calculations on page 65 Top mover report data can be calculated for 1 Events 2 Events with dimension values Note For Top Movers for dimensions only the values that are displayed in a dimension s whitelist and are marked for Top Mover tracking can be displayed
26. Round Trip Figure 67 Activity Reports Round Trip Network Trip_a Displays average and maximum network times in seconds for the current day 100 IBM Tealeaf cxImpact Tealeaf Reporting Guide Network Trip P aul A h Activity Report Network Trip 11 05 2010 sm O Max Network Trip O Avg Network Trip Figure 68 Activity Reports Network Trip Req Cancel Count Displays the client and server page cancel counts by hour for the current day Req Cancel Count i Activity Report Req Cancel Count 11 05 2010 10 12 14 16 Hour of Day Figure 69 Activity Reports Req Cancel Count Total Fact Count Total number of facts that are recorded in all sessions for each hour of the current day Chapter 2 Analyzing Tealeaf Data 101 Total Fact Count J aml O Activity Report Total Fact Count 11 05 2010 Figure 70 Activity Reports Total Fact Count Facts Hit Average number of facts that are recorded in each hit for each hour of the current day Facts Hit f ad Awd g Activity Report Facts Hit 11 05 2010 Figure 71 Activity Reports Facts Hit Facts Session Average number of facts that are recorded in each session for each hour of the current day 102 IBM Tealeaf cxImpact Tealeaf Reporting Guide f al B 11 05 2010 Figure 72 Activity Reports Facts Session Performance Reports Tab Reports in this tab provide useful performance metrics These reports can be examined individually See
27. See Detail Reports by URL on page 78 Broken Images Chart Average and maximum number of broken image links e Use this chart to determine if individual pages have broken image references e Many pages with broken images can indicate server side problems Chapter 2 Analyzing Tealeaf Data 75 Broken Images 97072010 O Avg Broken Images O Max Broken Images Istoreindex phpic fstoreindex phpvc istorel Istoreindex phpic fstorefindex php c fstoreindex phpvc fstoreJindex php fstorevindex phpiw fstoreindex phpvc fstorefindex phpc oO 50 100 Figure 39 Broken Images Chart For more information about the fields in this report see Table Fields on page 77 e To see details of this report for an individual URL click the hyperlink for the URL of interest See Detail Reports by URL on page 78 JavaScript Alerts Chart Average and maximum number of JavaScript alerts that are encountered on pages that are served to visitors during the focus period e Use this chart to assess if JavaScript related issues are displayed in the pages that are delivered to the client 76 IBM Tealeaf cxImpact Tealeaf Reporting Guide JavaScript Alerts 0907 2010 O avg JS Alets O Max JS Alerts fstoreiindex phpic fstorefindex php fstore fstorefindex php fstorefindex phpc fstorefindex php fstorefindex php fstoreindex php iw fstorefindex phpic itoreindex phpic j 50 100 Figure 40 Ja
28. TeaLeafEventCfg js in the IBM Tealeaf UI Capture for Ajax Guide Chapter 2 Analyzing Tealeaf Data 81 Note The API calls required to support this report are not available for Internet Explorer and Safari browsers This report produces data for the Mozilla Firefox and Chrome families of browsers Client Performance gt JavaScript Alerts store index php checkout onepage choosePayment JavaScript Alerts 09 15 2010 0 O Avg JS Alerts 90 80 70 60 50 Count 40 30 20 0 00 00 0200 04 00 06 00 0800 10 00 1200 1400 1600 1800 20 00 2200 Time Time Page Count Avg JS Alert Count Total JS Alert Count Max JS Alert Count 00 00 6 817 0 00 0 0 01 00 6 815 0 00 0 0 02 00 6 811 0 00 0 0 03 00 6 799 0 00 0 0 na nn 6 451 nnn n n Figure 43 UI Capture Report JavaScript Alerts Field Description Time Calendar range is one day Hour represented the data that is tabulated in the row Date Calendar range is multiple dates Date that is represented by the data that is tabulated in the row Hit Count Number of hits on the page during the period Avg JS Alert Count Average count of JavaScript alerts for the page during the period Total JS Alert Count Total count of JavaScript alerts for the page during the period Max JS Alert Count Maximum count of JavaScript alerts for the page during the period Browser Dimensions detail report To review dimensions of browsers that are used to access a specific page click the URL
29. This user friendly description is displayed in the Portal Schedule Schedule the report by type Daily Select the days of the week when the report is to be run Weekly Select the single day of the week when the report is to be run Monthly From the drop down select the day of the month when the report is to be run Send At Select the time when the report is run and delivered Time is based on the Tealeaf system time zone See Configuring the System Timezone in the IBM Tealeaf CX Configuration Manual Focus Day Offset Optionally you can configure the number of days before the date of execution that you would like to define as today in the report For example you might configure a report to be run Tuesday morning to delivers Monday s data to users In this case you would set the offset value to 1 Chapter 4 Report Manager 157 Language Select the language to use in the report from the drop down Recipients Enter a comma separated list of email addresses or aliases to whom to send the report Report Click the link to select the report to send Select the report and click Select Date Period Report Builder reports only Select the report date period from the drop down list The period is defined relative to the date of the report execution factoring the Focus Date Offset For example a report run on Sunday evening with an offset of three days with a Date Period of Last 2 Days delivers report data from We
30. add report charts to dashboards only if the report can be charted See Report Window on page 54 Chapter 2 Analyzing Tealeaf Data 61 Add Report To Dashboard Title festre sd Size 3 5 by i x z Color Blue Updates Every Minute Display Chart Drilldown Enabled lt Period Today Target Tab Tealeaf System Status Active Stat Figure 31 Add Report to Dashboard Property Description Title You can edit the title that is displayed in the dashboard without changing the title to the report Size Define the size of the report as it displayed in the dashboard These values are grid blocks which are reflected in the image to the right of the sizing parameters Color Specify the base color of the report Updates You can configure how frequently the dashboard report queries for updated information from the saved report e There is no use in configuring updates to happen more frequently than once per hour or once per day depending on the type of Top Movers in the report Note If the report that you are adding to the dashboard references data from completed sessions only configuring an update interval to be more frequent than the interval at which the data collection process is run is not useful By default data collection occurs every 5 minutes in this case report updates must not occur more frequently than a 5 minute interval for reports that contain completed session data only If th
31. and processed is available for reporting CUI Hit Count Total number of client user interface hits counted in the hour Click the link to search for all sessions that contain CUI hits within the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual Page Generation Provides a chart of the average and maximum page generation times in milliseconds for the selected date Chapter 2 Analyzing Tealeaf Data 27 Page Generation KE Activity Report Page Generation 11 05 2010 rs 10 12 14 16 Hour of Day O Max Page Gen O Avg Pag Gen Figure 7 Page Generation report Report configuration Type Configuration Events Ratios Ratio Avg Pag Gen event Max Page Gen X axis none Y axis none Segment none Period Current date Detail table Field Description Hour of Day Report data is organized into hourly buckets When the reporting period is the current date only the data for the hours that is captured and processed is available for reporting Max Page Gen Maximum page generation time in milliseconds during the hour Click the link to drill down to all related sessions that occurred in the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual Avg Page Gen Average page generation time in milliseconds for all sessions in the hour Page Size Monitors the average size in Kb of pages that are captured during each hour of the selected date 28 IBM Tealeaf cxImpact Teal
32. as skewed in a report you must verify that the event is active for the reporting period See TEM Events Tab in the IBM Tealeaf Event Manager Manual Note The available events are restricted to events that have the dimensions currently in the report If you create a report from scratch there are no dimensions so you can pick any event But once you add a dimension to the report for example dimension X you can add only events that have dimension X e Events that are configured to discard the session can be added to the report However their session counts are always zero See TEM Events Tab in the IBM Tealeaf Event Manager Manual Chapter 3 Tealeaf Report Builder 113 114 e To filter the list of available events start typing text in the textbox e To select an event click the check box next to its name and click Add to Report The event is added to the Data Selector Panel and the report is automatically updated After you add a numeric event the data type for the event is listed in square brackets e For regular events the default data type is Count e For numeric events the default data type is Sum For ratios the data type is set to Ratio e If an item is renamed the data type is no longer automatically displayed e The data type displayed in the report can be configured in the context menu See Drop down menu You can add the same event or ratio multiple times to see the data reported in mult
33. click Apply Remove Remove the dimension from the report Dimensional filtering You can reduce what data is included in the chart by editing the dimension filtering to include or exclude specific dimensions and to limit the display of filtered dimensions to a specified top N number of values For example suppose that you are interested in Top Mover values for specific URLs on your web application Depending on the site the list of URLs can be too long to be useful Using dimensional filtering you can limit the report to display only the top 25 values For various reasons you may have already decided to filter the list of values in the URL Normalized dimension to a whitelist of accepted and useful URLs In the Tealeaf Report Builder you can filter the report to display only the top 25 values from the whitelist e In the definition of the dimension some filtration and remapping of dimension values may already be specified in a whitelist or a blacklist When data is detected these modifications are made before the data is available for reporting See TEM Dimensions Tab in the IBM Tealeaf Event Manager Manual 1 To filter the report that is based on a dimension that you include click the drop down menu next to the included dimension and select Filter 2 The Dimension Filter dialog is displayed IBM Tealeaf cxImpact Tealeaf Reporting Guide Dimension Filter Include Only Selected Values Empty Limit Null oth
34. click Save 6 The report snapshot is run according to the configured scheduled and delivered immediately to the listed email addresses Tealeaf administrators can schedule the execution of daily weekly or monthly reports for delivery to selected users in PDF or Excel format e See Report Manager in the IBM Tealeaf Reporting Guide Export You can export your configured report to Excel or PDF To export 1 Click the Export Report isi 2 Select the type of export icon e Excel Export data in XML format readable in Excel PDF Export the report into PDF format e Mail Export the report and email it See Email report Email report To email a report Note To configure and deliver report snapshots from the Portal you must enter a valid email address for your user account See My Settings in the IBM Tealeaf cxImpact User Manual 1 Select the format of the attachment e Send PDF send a PDF e Send XLS send an Excel spreadsheet 2 If needed you can add a Message to the email 3 In the Recipients text box enter the email addresses or aliases to whom to send the report e Multiple email addresses must be separated by commas IBM Tealeaf cxImpact Tealeaf Reporting Guide 4 To send the report click Send Report Manager Report templates can be imported and exported through the Report Manager See Importing and Exporting Reports in the IBM Tealeaf cxView User Manual Error
35. cxImpact User Manual IBM Tealeaf cxImpact Reporting Guide IBM Tealeaf cxConnect IBM Tealeaf cxConnect for Data Analysis Administration Manual IBM Tealeaf cxConnect for Voice of Customer Administration Manual IBM Tealeaf cxConnect for Web Analytics Administration Manual IBM Tealeaf cxOverstat IBM Tealeaf cxOverstat User Manual IBM Tealeaf cxReveal IBM Tealeaf cxReveal Administration Manual IBM Tealeaf cxReveal API Guide IBM Tealeaf cxReveal User Manual IBM Tealeaf cxVerify IBM Tealeaf cxVerify Administration Manual IBM Tealeaf cx View IBM Tealeaf cxView User Manual IBM Tealeaf CX Mobile IBM Tealeaf CX Mobile Android Logging Framework Guide IBM Tealeaf Android Logging Framework Release Notes IBM Tealeaf CX Mobile Administration Manual IBM Tealeaf CX Mobile User Manual IBM Tealeaf CX Mobile iOS Logging Framework Guide IBM Tealeaf iOS Logging Framework Release Notes IBM Tealeaf cxImpact Tealeaf Reporting Guide Notices This information was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or se
36. e See Using Dashboards in the IBM Tealeaf cxView User Manual Reports for Tealeaf Administrators The following reports are available for Tealeaf administrators System Status The System Status report provides status information from key Tealeaf systems including e Tealeaf Canisters e The DecoupleEx session agent e Canister storage devices e The Health Based Routing session agent e Tealeaf databases e Data Collector To access the System Status report select Tealeaf gt System Status from the Portal menu e To review the Tealeaf System Status dashboard select Summary e To review a report on any of the preceding components select one of the other options e See System Status in the IBM Tealeaf cxImpact Administration Manual System Statistics The System Statistics report can be used to review summary and detail data that is extracted from Statistics hits that are generated by some Tealeaf components and forwarded through the Windows pipeline for processing You can review pre configured or custom reports for statistical information that is collected from the following components when configured to deliver statistics hits e DecoupleEx session agent e Canisters e Passive Capture Application To review the System Statistics report select Tealeaf gt System Statistics e See System Statistics in the IBM Tealeaf cxImpact Administration Manual User Activity The User Activity report provides user audit informa
37. in a Top Movers report For dimension Top Movers you must create a whitelist of values and mark a set of values first See Whitelists and Blacklists in the IBM Tealeaf Event Manager Manual Chapter 2 Analyzing Tealeaf Data 45 3 Ratios of Event Counts Note The creation and reporting on Hourly dimension and ratio movers is an enhancement that is associated with cxView a separately licensable component of the Tealeaf CX system See Enhancements to Top Movers for cxView in the IBM Tealeaf cxView User Manual These values then are aggregated for storage on an hourly or daily basis Storage of hourly movers requires more space For more information about creating movers see TEM Top Movers Tab in the IBM Tealeaf Event Manager Manual The calculated movers can then be displayed in the Top Movers page to graphically show variations in values or counts You can also apply dimensions to the Top Mover report to filter the display to show only the Top Mover information within a narrowed context See Adding Dimensions on page 52 By default Top Movers are not calculated and stored for events and dimensions If you want you can enable auto creation of top movers for all currently active events and dimensions See Data Management for Top Movers in the IBM Tealeaf Event Manager Manual If auto creation is not enabled you must manually create top movers for each event and dimension you want to track See TEM Top Movers Tab
38. in the Client Performance report and then select Browser Dimensions from the View drop down 82 IBM Tealeaf cxImpact Tealeaf Reporting Guide Client Performance Browser Dimensions store index php checkout onepage choosePayment 5 000 0 00 00 Time Browser Dimensions 09 15 2010 Small 800x600 1024x768 m 1280x1024 EH Large 04 00 0600 0800 1000 1200 1400 1600 1800 200 2200 00 00 01 00 02 00 03 00 nha nn Time Page Count Small 6800x600 1024x768 1280x1024 6 817 0 0 4 232 1 782 0 6 815 0 0 4 226 1 785 0 6 811 0 0 4 215 1 794 0 6 799 0 0 4 203 1 794 0 4 451 n n 4 134 1 7325 n Figure 44 UI Capture Report Browser Dimensions Field Description Time Calendar range is one day Hour represented the data that is tabulated in the row Date Calendar range is multiple dates Date that is represented by the data that is tabulated in the row Hit Count Number of hits on the page during the period Small Count of page views whose browser dimensions were smaller than 800 x 600 800x600 Count of page views whose browser dimensions were 800 x 600 1024x768 Count of page views whose browser dimensions were 1024 x 768 1280x1024 Count of page views whose browser dimensions were 1280 x 1024 Large Count of page views whose browser dimensions were larger than 1280 x 1024 Dwell Time detail report To review dwell times for a specific page click the URL in the Client Performance report and then select Dwell
39. in the IBM Tealeaf Event Manager Manual Overview In the Top Movers page you can add movers to the report which is immediately refreshed to display the movers for the selected focus date A report can be configured to display movers for over a range of dates Report data includes movers that are calculated for the preceding rolling window See Changing the Focus Period on page 58 For more information about how the rolling window is defined see Rolling window on page 67 In each report you can display Hourly or Daily movers but not both See Hourly versus Daily movers on page 51 All top movers that are not based on dimensions are generated from the No Dimension Report Group for the event Note Depending on the volume of data the tracking of top movers can require significant data storage To constrain the storage requirements for top movers Tealeaf requires that you manually choose to track each mover 46 IBM Tealeaf cxImpact Tealeaf Reporting Guide Top Movers FEE A i E e e I a 04 25 2011 D Page Court Std Dew Count 04 25 2011 04 26 2011 0427 2011 Top Mowers based on data from 4 to 16 data points consecutive days 04 25 2011 Page Count 3 07 6 792 77 33 43 53 4 396 25 773 85 04 26 2011 Page Count 0 68 3 863 43 12 14 30 4 531 50 982 93 04 27 2011 Page Count 0 54 5431 30 23 19 10 4405 06 996 63 Figure 22 Top Movers screen To add a mover to the report
40. in the live environment e See Event Tester in the IBM Tealeaf Event Manager Manual Chapter 1 Overview of Tealeaf Reporting 13 14 Alerts Event execution After objects are created or edited with the Tealeaf Event Manager are saved the event definitions are replicated to the Processing Servers Canisters where they are run Searchable and aggregated reporting data is generated when the event fires The time lag between saving changes and being able to see results depends on both system configuration and load Changes to Events Events are now defined through the Tealeaf Event Manager in the Tealeaf Portal e See TEM Events Tab in the IBM Tealeaf Event Manager Manual The definition of events has changed significantly since Release 7 x For example e Event categories such as compound session close events and compound page events have been largely eliminated in favor of a simpler model that evaluates events that are simply based on where they occur in the session Events can be organized into event labels but a label is an organizational structure only e Compound events can be created simply by using the outputs of one or more events as inputs to another event Outputs of page level events can be mapped to the inputs of page level or session level events e Event hierarchies have changed Hierarchies are essentially dependencies between events and are not explicit parent child relationships Hierarchies can no longer be nec
41. only which is useful for clarifying ratios or managing longer ratio names Remove Remove the ratio from the chart Adding Dimensions 120 To complete dimensional analysis in your report you can add dimensions to any of the three designated locations X axis Y axis or Segment e All dimensions in the report must have at least one report group in common with all other dimensions e You can not add multiple instances of in the X axes and Y axes You can add multiple instances of the same dimension to the Segment area e For more information about adding segments see Adding Segments on page 127 e Dimensions can be moved between axes by using drag and drop which preserves any configured dimension filtering To add a dimension to your report 1 Click the Dimensions tab e To filter the list of displayed dimensions enter a string in the Filter text The filter is applied in real time 2 Review the available dimensions You can add blue or gray dimensions to your report e Blue dimensions The blue dimensions are custom dimensions that are specified in the currently selected event e Gray dimensions Default Time dimensions are automatically recorded by Tealeaf IBM Tealeaf cxImpact Tealeaf Reporting Guide By default only the compatible dimensions are displayed If your selected event does not include a specific dimension that dimension is not available for selection in the report For example if the even
42. page 105 Chapter 1 Overview of Tealeaf Reporting 19 20 IBM Tealeaf cxImpact Tealeaf Reporting Guide Chapter 2 Analyzing Tealeaf Data Through the Portal you can access various flexible reporting and analysis tools which deliver unprecedented insights into the visitor experience at your website The following items are available through the Analyze menu in the Tealeaf Portal Table 2 Analyzing Tealeaf Data Item Analyze Menu Selection Description Scorecards Scorecards Scorecards are on demand reports on various performance indicators that are related to your site See Using Scorecards in the IBM Tealeaf cxView User Manual Note Scorecard configuration and use are provided with the cxView component See Overview of cxView in the IBM Tealeaf cxView User Manual Reports Report Builder Reports are pie charts line graphs and bar graphs of event data that is filtered by data value and other characteristics Tealeaf provides a useful set of reports as part of your installed solution See Chapter 5 Reports Provided by Tealeaf on page 165 Some reports can be created and published to other users through the Tealeaf Report Builder See Chapter 3 Tealeaf Report Builder on page 105 Events Event Activity The Event Activity report identifies the total event counts for each event over the specified reporting period See Event Activity on page 42 Top Movers Top Mov
43. selected page or pages the connection type of its visitors and canceled status are displayed in the table e By default the detail table is sorted in descending order by the Hit Count e Click a column header to sort the detail table Click it again to reverse the sort order Field Name Description URL The URL to which the row of detail applies e You can click any URL to see a detail report specific to the selected path See Connection Types Detail Report on page 87 Hit Count The number of hits that are served for the specified focus period T1 Number of page requests during the focus period that were run at T1 connection speed See Report Computations DSL Cable Number of page requests during the focus period that were run at DSL Cable connection speed See Report Computations ISDN Number of page requests during the focus period that were run at ISDN connection speed See Report Computations Dial up Number of page requests during the focus period that were run at dial up connection speed See Report Computations Unknown Number of page requests during the focus period that were unable to be evaluated See Report Computations Cancelled Client Number of page requests during the focus period that were canceled by the client Cancelled Server Number of page requests during the focus period that were terminated by the server Report Computations The following describes the comput
44. sum of all encountered event values e Minimum minimum of all encountered event values IBM Tealeaf cxImpact Tealeaf Reporting Guide e Maximum maximum of all encountered event values Report Group Display Select the report group that is associated with the event to be displayed in the report Note The Automatic report group is automatically selected for an event when no dimensions are present in the report When a dimension is added to the report you can select from the list of available report groups for each event To select the oldest matching fact select Automatic e See Changing the report group on page 116 Select how the selected event or ratio is displayed Note These settings apply to the selected event and override the settings that are applied to the chart as a whole See Report Options on page 137 e Use Chart Default Use the default settings for the chart e Display as Bars Display event data as a bar e Display as Line Display event data as series of lines e Display as Shaded Area Display event data as shaded area Data Precision For numeric events and ratios you can configure the precision of the displayed data Exact Display data in its raw computed format e Whole Numbers Display data as whole numbers e You can choose to display data with a specified number of digits after the decimal point Data Format You can choose the format for displayed event data e Default
45. uses data that is identified in the captured transaction stream by using dimensions events and facts These data entities are created in the Tealeaf Portal These data entities are organized into groups for easy association Some pre configured dimensions events and groups are provided in the default installation Chapter 3 Tealeaf Report Builder 107 See Tealeaf Event Manager in the IBM Tealeaf Event Manager Manual Toolbar 0201 2011 Y Figure 76 Tealeaf Report Builder toolbar 108 Table 9 Toolbar Icon Name Description 03 10 2010 Y Date Range Select a date or date range See Date Selector on page 127 Manually Refresh Manually Refresh When selected the displayed report is not refreshed until the Refresh button is selected When changes are made to the report you must manually refresh it to reflect those changes Create New Create a report The report tables are cleared A Refresh Refresh the displayed report The Tealeaf Report Builder monitors when data must be refreshed Data is cached for five minutes Clicking this button forces a refresh of the report data Open Open a saved report Note When you browse for a report by label all report labels are displayed even if they contain Top Mover reports only Those labels are displayed as empty If the user does not assign a label to a report the report is given th
46. were identified by textfound values In Release 8 0 these values correspond to facts which are event driven values in a data dimension e A fact value is data which is recorded with the triggered event Reporting Concepts Next to the following common reporting concepts in traditional analytics are listed the Tealeaf equivalent functions 18 IBM Tealeaf cxImpact Tealeaf Reporting Guide Analytics Slice Dice Tealeaf In Tealeaf you can create data slices by configuring multi dimensional reports for specific fact values The Tealeaf Report Builder does not currently support data dicing Drill Down Tealeaf enables drill down on reporting data to the underlying sessions from which the report values were extracted Note Because of query complexity Tealeaf provides limited support for drill down when a whitelist or blacklist of values is configured for use with the report You can drill into whitelists or blacklists limited to 30 values across all Segment dimensions of the report Drill down on other configurations including Top N dimensions is not supported Roll Up Pivot Tealeaf data is aggregated at the hourly and daily level by the Data Collector which polls the Canister data at scheduled intervals In the Tealeaf Report Builder you can pivot report data across multiple report groups that share common dimensions For more information about building reports see Chapter 3 Tealeaf Report Builder on
47. you can use dimensions to identify poor or well performing segments Example segments include e Process flows abandonment e Visitor acquisition campaign keywords tracking e Technical delivery of content that is based on browser version platform operating system and so on e Different landing pages e Internal marketing campaigns e Internal search failed search tracking Third party tools or site tools usage e Customer profiling and loyalty e Multi channel conversion e Time of day analysis Tealeaf provides a number of default calendar dimensions See TEM Dimensions Tab in the IBM Tealeaf Event Manager Manual Before you begin you must consider the segments of your users that you want to analyze in reporting which drive the events that you create and enable in Tealeaf Events When triggered an event is a situation or condition that is identified in data that is captured by Tealeaf that causes an action An event definition specifies the hit attribute or other data that must appear in the request response or session as a whole Using an event you can detect and report on one or more conditions that occur in a single session e Events do not work across multiple sessions An event is defined as a combination of a trigger a condition such as a matching hit attribute and an action For example an event can be configured to trigger at the start of a page to look for a specific set of HTML tags in the response a
48. 19 20 21 122 23 124 25 9 20 21 22 23 26 27 28 29 30 1 2 1241725 26 27 28 29 30 ai 2 3 le Figure 84 Date Selector Compare Range Below you can see the results of the focus range and compare range on the displayed report for the Hit Count event Obes CEED cS EDEN 5 10 1 8 2010 1072012010 D Hit Court Sum EB Hit Court Sum Compare 10 18 139 521 09 2 214 D0 10 19 131 353 00 124 70300 202 20 70 333 00 131 261 00 Totals 232 187 00 328 478 00 Figure 85 Compare Range Example The orange bars indicate the data for the focus range while the blue bars indicate the comparison range data In the detail table data for the compare range is inserted in the far right column Chapter 3 Tealeaf Report Builder 129 Display effects If you include a compare range and also a time dimension as the x axis the range is limited to the focus range For bar graphs the compare range data is displayed in parallel to the focus range data Remember that the displayed range is based on the range of the focus These display effects do not apply to value list dimensions Any values that is displayed in one range and not the other range are zero filled The included compare range data points are for the dates corresponding to the focus range If the x axis includes units of hours the focus and compare data include the data for the same hour of the focus and compare day For example 12 1 AM of a foc
49. 2 22 EJ Avg Render Time 14 20000 E Avg Net Trip 12 18000 EJ Avg Page Gen os 15000 Page Views os 14 000 07 12 000 AR 10 000 05 04 800 03 600 02 4900 of 2000 oo Avg Size Avg Round Avg Page Avg Render Max Round Max Page Max Render KB Trip Gen Time Trip Gen Time 13 634 00 046 0 02 043 0 60 89 52 4 23 66 60 3 76 13 629 46 046 0 02 043 0 60 95 06 4 AZ 91 53 450 13 620 47 046 0 02 0 43 0 60 82 10 452 79 80 3 90 13 620 47 046 0 02 043 0 59 87 18 4 26 84 83 3 57 13 618 56 046 0 02 043 0 59 86 16 4 16 63 44 445 13 636 37 046 002 043 0 60 96 33 4 27 95 63 4 57 nr nn an ana an ena an nae ana aan arn aa an ace na as ane Figure 48 Response Time detail In the table below the chart you can review statistics for the page during each of the displayed time periods within the focus period See Connection Types Detail Report on page 87 In the report average render time average network trip and average page generation statistics are displayed as a stacked chart which provides a graphical cross section of browser performance network performance and web server performance respectively The super imposed line graph indicates the trend in page views over the focus period In the table below the chart you can review the following statistics for the page during each of the displayed time periods within the focus period Field Name Description Date Time If the focus period is larger than a single day break downs a
50. 2010 Sstoreindex php checkoutcerts a Avg Page Gen O Avg Net Trio Atoreindex phptustomeriscc E Avg Render Time fstore fstoreandex phpicheckoution fstorefindex phpicheckauton Jstoredndex php customerisce fstors ndex p p Atorelndex phpsaishlist fstoredndex phpicneckoution fstoresindex phpicheckoutfon Page Count fstora fc T 164 922 13 626 72 046 002 043 0 59 99 09 465 95 63 4 65 istore index pho eystomer account iogin 107 377 5 430 49 0 21 097 0 13 0 57 28 70 1742 19 10 8 92 istore 90 986 9 558 95 0 34 011 9 23 0 82 41 06 2343 30 79 19 67 store index pha sheckout onepage chooseParmenty 61 526 9 361 87 0 26 0 04 0 22 1 09 21 78 4 35 20 67 543 t i h put onepage 52 877 21 260 45 056 0 03 0 53 0 71 44 69 2 36 42 76 5 09 ra index phos tf gt 47 720 10 868 63 204 1 68 0 35 041 238 11 227 29 2142 2 20 Figure 47 Response Time report To see a detail report for an individual URL click the URL link See Response Time Detail Report Response Time Detail Report In this report you can review the response times for the selected page which is displayed by network transit server generation and render time values for the selected page Page views are super imposed by using the green line Chapter 2 Analyzing Tealeaf Data 87 Response Time Response Time Trend Time 00 00 01 00 02 00 03 00 04 00 05 00 Page Count 18 226 18 210 18 231 18 211 18 180 16 201 Page Response Time 09 07 2010 1
51. 28 29 30 31 7 Figure 28 Date Selector 2 In the Date Selector select the date range on which to focus 58 IBM Tealeaf cxImpact Tealeaf Reporting Guide e Select the first date in the range If you want to select multiple dates select the second date The range of dates between the two dates is selected including the selected dates e To select date ranges that extend back from today s date make a selection from the Quick Select drop down e You can use the lt lt and gt gt buttons to select from different months 3 If you are using Hourly movers you can select the hour of the day that is displayed from the Hour drop down e By default Hourly Top Movers display data for all available hours of the current date 4 To generate the report for the selected focus period click Apply Note The report is automatically refreshed with data calculations based on the new focus date If data is not available for any part of this new reporting period 0 values are inserted into the calculations instead Report Access Permissions In the Report Access Permissions window you can select the users and groups who can view and edit the current report Report Access Permissions Administrators Users Admin Group Admin Group oxView Admin oxView Admin cxView User cxView User Event Admin Portal User Public Event 4dmin Portal User Public Reveal User Reveal User is m TO OE Oo Super User Su
52. BM International Program License Agreement or any equivalent agreement between us Any performance data contained herein was determined in a controlled environment Therefore the results obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Information concerning non IBM products was obtained from the suppliers of those products their published announcements or other publicly available sources IBM has not tested those products and cannot confirm the accuracy of performance compatibility or any other claims related to non IBM products Questions on the capabilities of non IBM products should be addressed to the suppliers of those products All statements regarding IBM s future direction or intent are subject to change or withdrawal without notice and represent goals and objectives only This information contains examples of data and reports used in daily business operations To illustrate them as completely as possible the examples include the names of individuals companies brands and products All of these names are fictitious and any similarity to the names and addresses used b
53. BM Tealeaf Reporting Guide To see individual reports Copyright IBM Corp 1999 2014 165 From the Portal menu select Analyze gt Performance Reports See Analyzing Performance on page 70 Event Activity The Event Activity report displays event counts for currently active events for the selected focus period e To see the Event Activity report select Analyze gt Event Activity e See Event Activity in the IBM Tealeaf Reporting Guide Top Movers Top Movers reports can be created to report on the deviations in captured values for events and dimensions over the preceding four weeks Using these reports you can track changes to key indicators such as conversion rates for your web application e These reports can be included as components of Tealeaf dashboards Movers are optional calculations of deviations in recorded values for dimensions and events These data objects must be created through the Tealeaf Event Manager e See TEM Top Movers Tab in the IBM Tealeaf Event Manager Manual To see the Top Movers report select Analyze gt Top Movers e See Analyzing Top Movers in the IBM Tealeaf Reporting Guide Reporting on Segments A segment is a collection of interrelated sessions Tealeaf provides multiple mechanisms for creating segments by product e cxImpact Session segments can be automatically created from search results See Searching Session Data in the IBM Tealeaf cxImpact User Manu
54. BM Tealeaf cxImpact User Manual General Properties Tab The General tab contains general information about the report Note These properties are read only Properties Description ID Internal index for the report Full Name Full internal identifier for the report Title The title of the report as it is displayed in the report Description A textbox where you can enter details or notes about o the report Labels Any report labels that are displayed to the report e To remove a report label click the X next to it e See Report Labels on page 159 cxResults Compatible If the report contains events that are configured to be excluded from cxResults this value is No Incompatible reports and scorecards cannot be loaded with cxResults data Data Items All data metrics in the report including events ratios functions e For Report Builder reports the lists of dimensions on the X axis Y axis and Segment are displayed too e For Top Movers reports the Segment dimensions are listed Y Axis Any dimensions that are added to the Y axis X Axis Any dimensions that are added to the X axis Segment Any dimensions that are added as segment filters for the report For more information about these properties see Chapter 3 Tealeaf Report Builder on page 105 Deleting a report To delete a report select it in the middle pane and then click the Minus amp in the right pane Access Permissions Tab On the Acce
55. Count X axis none Y axis none Segment none Period Current date Detail table Field Description Hour of Day Report data is organized into hourly buckets When the reporting period is the current date only the data for the hours that is captured and processed is available for reporting Chapter 2 Analyzing Tealeaf Data 39 Total Fact Count Total number of facts that are counted in the hour Click the link to search for all sessions that are completed within the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual Facts Hit Average number of facts that are recorded in each hit for each hour of the selected date A fact is the recording of one instance of an event that triggers with a report group If an event is associated with two report groups two facts are recorded whenever the event is triggered See Getting Started with Tealeaf Events in the IBM Tealeaf Event Manager Manual Fact data is stored in the request of the hit in which it was occurred See RealiTea Viewer Request View in the IBM Tealeaf RealiTea Viewer User Manual Facts Hit x Activity Report Facts Hit 11 05 2010 10 12 14 Hour of Day Figure 19 Facts Hits report Report configuration Type Configuration Events Ratios Ratio Facts Hit Total Fact Count for session Hit Count X axis none Y axis none Segment none Period Current date Detail table Field Description Hour of Day Report d
56. Dey Count 10 M visual Threshold Threshold li Direction Positive and Negative Figure 32 Report Options In the Options screen the following options are available Option Description Report Title To add a title to the report enter the title in the text box Report Mode Select a mode for the report See Report Mode on page 64 Display Top N Values by Std Dev Count When selected you may configure the report to display the topmost movers that you specify in the checkbox Chapter 2 Analyzing Tealeaf Data 63 64 Additional information on Top N filtering is available in the Info tooltip e See Top N filtering on page 51 Report Mode As needed you can configure the report to be displayed in one of the following modes Mode Description Custom Top Movers included in the report are displayed according to your specific selections All Hourly Top Movers Top Mover report displays all currently active hourly Top Movers Note Depending on the number of hourly Top Movers currently active in the system this option can make the chart display hard to read You must combine this mode with a Top N configuration to limit the display to the most active Top Movers All Daily Top Movers Top Mover report displays all currently active daily Top Movers Note Depending on the number of hourly Top Movers currently active in the system this option can make the chart display hard to read You must combine
57. IBM Tealeaf Event Manager Manual There were not enough days of data to perform the calculation as specified due to the data retention settings Values below have been calculated using available data When there is insufficient data to complete a function calculation this message is displayed When applied to event counts some functions such as a rolling average function require a preconfigured number of data points to complete the calculation in a satisfactory way Depending on the data retention settings that are applied to the data used in the event there may not be enough days of data to produce enough data points that are required for the calculation For example if you are calculating a Same Day of Week average the default number of weeks of data that is required for the calculation is 4 If you are retaining only three weeks of hourly data in your system then there is not sufficient data to complete the calculation according to the configuration settings In these instances the calculations are made based on the available data points with any adjustments made to accommodate the smaller data set In the previous example the Same Day of Week average is computed by using three data points and the preceding message is displayed The selected range exceeds the retained data range for hourly data The returned data may not be fully populated Tealeaf reporting data is aggregated and stored by hour and by day The most recent d
58. Manager A dimension can belong to multiple report groups which can be associated with multiple events See Tealeaf Event Manager in the IBM Tealeaf Event Manager Manual Dimension Types There are two basic types of dimensions Unbounded Lists An unbounded list dimension type is generated by extracting values in the transaction stream for the dimension and building a list for each hourly time interval If the limit for the dimension is configured to be 1000 the first 1000 values for a dimension that are detected in an hour become the available dimension values for that dimension during that period Subsequent values that had not been previously detected during the hour are mapped to a single fixed value TLT LIMIT Value Lists A value list dimension type contains a pre defined set of values that are the only accepted values for the dimension The list of the states of the United States of America is an example of this type of dimension When an event fires the values that are assigned to the event must come from one of these listed values Value lists can be of the following types Values to Record Description Whitelist Observed Values Record values that are on the whitelist for the dimension and also as non blacklisted values detected in the capture stream Whitelist Only Record only values that are displayed on the specified whitelist for the dimension Group Lists Text Populate the dimension from a group
59. Messages You might encounter the following errors in Tealeaf Reporting is delayed due to system performance When the message is displayed in the Report Builder the data range in the current report intersects a period for which the Health Based Routing server or Processing servers are spooling hits to disk Since these hits are spooled they are not yet collected and aggregated into the report database Therefore the reported data from these periods can be incomplete e You can review the last times when Canister data was collected and aggregated for reporting See System Status in the IBM Tealeaf cxImpact Administration Manual e This message can be hidden from display in reports if wanted See CX Settings in the IBM Tealeaf cxImpact Administration Manual When using Compare functionality with dimensions dimensions with a static list of values for example Day of Week will be compared value to value When you compare data between two periods while you use non segment dimensions the complete message can be displayed When using Compare functionality with dimensions dimensions with a static list of values e g Day of Week will be compared value to value i e Monday Focus to Monday Compare When dimensions without static values are compared e g Day and Hour the Focus and Compare ranges will simply be displayed side by side first Day and Hour of Focus range with first Day and Hour of Compare range If you inc
60. PDF or Excel format Note Non administrator users can configure report schedules to which they have viewing or editing permissions The Tealeaf admin can see and configure all schedules Icon Description To delete a report schedule select it in the center pane and click the Minus icon To create a report schedule you can click this icon or click the lt Create Schedule link in the center pane See Report Schedule General Tab Note You can create report schedules that are based off other report schedules Select the report schedule to use Then click the Create Schedule link The General tab is pre populated with values inherited from the original report schedule Report Schedule General Tab Report schedules are configured in the General tab 156 IBM Tealeaf cxImpact Tealeaf Reporting Guide g General History General V Active Description ftest_rpt_sched i Schedule Options Daily I sun Mon F Tue W Wed Report Activity Report CUI Hit C Weekly MV Thu F Fri F Sat Date Period CurrentDay Monthly Email Format f por Sand At 1 00 E I Excel XML Focus Day Offset 1 Language English US EJ Recipients To nobody tealeaf corm Ot C Bee List email addresses separated by 2 comme a CI Figure 97 Report Schedule General tab Properties Description Active Click the check box to enable the report schedule Description
61. Ratios Event Session Count X axis none Y axis none Segment none Period Current date Detail table Field Description Hour of Day Report data is organized into hourly buckets When the reporting period is the current date only the data for the hours that is captured and processed is available for reporting Session Count Total number of sessions that are counted in the hour Click the link to search for all sessions that are completed within the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual Hit Count Provides a chart of the hit activity for the selected time period 24 IBM Tealeaf cxImpact Tealeaf Reporting Guide Hit Count wa Awd R Activity Report Hit Count 11 05 2010 Figure 4 Hit Count report Report configuration Type Configuration Events Ratios Event Hit Count X axis none Y axis none Segment none Period Current date Detail table Field Description Hour of Day Report data is organized into hourly buckets When the reporting period is the current date only the data for the hours that is captured and processed is available for reporting Hit Count Total number of hits that are counted in the hour Click the link to search for all sessions that are completed within the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual Page Count Displays the total page counts over each hour of the selected date Chapter 2 Analyzin
62. Reports Date Range Selector In the above the business week of 8 30 10 to 9 3 10 is selected for display e To configure a different date click the date or you can use the arrow buttons on each month to go to different months Chapter 2 Analyzing Tealeaf Data 71 e To select a range of dates click the earlier date Then click the latter end date The range of dates in between and inclusive is selected e To select a pre defined date range that is based on today s date make a selection from the Quick Select drop down To apply the new date or date range to the report click Apply The report is automatically updated To cancel changes to the date range click Cancel Options You can configure the following options for the displayed Performance report These options persist if you load a different report Chart Options Filters Host lt select a dimension value gt Application Select a dimension value gt Server lt Select a dimension value gt Display M Maximum Number of Rows to Display 100 Show Others Show Render Times Figure 37 Performance Reports Options The following options are available When one or more of these filters is applied they are listed at the top of the updated report Option Description Host Filter the report to display values only from the selected host See Applying a dimension filter on page 73 Application Filter the report to display val
63. Terms and Definitions Page Generation Time Network Time Round Trip Time Page Render Time Page Dwell Time Export References 3 Technical Site Metrics Dashboard 44 45 45 45 46 47 48 49 52 54 Bess 56 56 57 58 59 60 61 61 63 64 64 65 65 67 68 68 69 70 70 Peat 71 i LA 23 73 74 74 75 76 77 78 86 86 87 87 87 89 90 90 91 91 92 92 92 92 iii Dashboard Overview Dashboard Component Commands Viewing Source Reports Activity Reports Tab One Hit Session Count One Hit Session Ratio Session Count Hit Count Page Count CUI Hit Count Page Generation Page Size Session Duration Session Hits Avg Max Session Size Avg Max Traffic MB Round Trip Network Trip a Req Cancel Count Total Fact Count Facts Hit Facts Session Performance Reports Tab Segmented Response Time Top Pages Chapter 3 Tealeaf PEDO Builder Building Reports Basic Workflow Building Reporting Data Sttuetures k Toolbar z 4 Data Selector Panel Report Details Reports Provided by Tealeaf Adding Events Automatic Event Dimension Event context menus Event data counts Adding Functions Adding Ratios Ratio context menu Adding Dimensions Dimension context menu Locating events associated with a dimensi n Limitations on Chart Data Dimension color coding Dime
64. Times from the View drop down Chapter 2 Analyzing Tealeaf Data 83 Note The TealeafTarget page must not be whitelisted as an accepted URL for the URL dimension of the URL Host App Server report group See URL Host App Server Report Group in the IBM Tealeaf Event Manager Manual Client Performance gt Dwell Times store index php checkout onepage choosePayment 0 0025 E 0 0020 Dwell Times 09 15 2010 0 0045 EJ Avg Dwell Time 0 0040 0 0035 0 9030 0 0015 0 0010 0 0005 0 0000 00 00 0200 04 00 O800 08 00 1000 1200 1400 1600 1800 20 00 2200 Time Time Page Count Avg Dwell Time Total Dwell Time Max Dwell Time 00 00 6 817 0 00 25 28 0 25 01 00 6 815 0 00 25 34 0 25 02 00 6 811 0 00 25 27 0 25 03 00 6 799 0 00 24 97 0 25 na NN 6 451 nnn 74 AR n 25 Figure 45 UI Capture Report Dwell Times 84 Field Description Time Calendar range is one day Hour represented by the data that is tabulated in the row Date Calendar range is multiple dates Date that is represented by the data that is tabulated in the row Hit Count Number of hits on the page during the period Avg Dwell Time Average dwell time in seconds for the page during the period Total Dwell Time Total dwell time in seconds for the page during the period Max Dwell Time Maximum dwell time in seconds for the page during the period Statistics detail report To review client side statistics for a specific page click the URL in t
65. acy policy which includes a link to IBM s and Client s data collection and use practices 2 notify that cookies and clear gifs web beacons are being placed on the visitor s computer by IBM on the Client s behalf along with an explanation of the purpose of such technology and 3 to the extent required by law obtain consent from website visitors prior to the placement of cookies and clear gifs web beacons placed by Client or IBM on Client s behalf on website visitor s devices For more information about the use of various technologies including cookies for these purposes See IBM s Online Privacy Statement at http www ibm com privacy details us en section entitled Cookies Web Beacons and Other Technologies Notices 177 178 IBM Tealeaf cxImpact Tealeaf Reporting Guide Printed in USA
66. added to the report the following items are available in the drop down menu for the item Command Description Filter Apply filtering to the report based on dimension values See Dimension Filtering on page 123 Rename Rename the display name of the dimension as displayed in the chart This renaming applies to the display of the dimension in the chart only which is useful for clarifying dimensions or managing longer dimension names Remove Remove the dimension from the chart e Any filtering applied to the removed dimension is forgotten if you try to add it to another area of the report You can drag the dimension between axes Locating events associated with a dimension Note You can use the Report Builder to identify the events with which a dimension is associated Follow these steps 1 In the Report Builder click theNew icon in the toolbar Chapter 3 Tealeaf Report Builder 121 2 Click theDimensions tab Click and drag the dimension of interest to the X axis 3 Click theEvents tab Click Add Event 4 Clear theView by Labels check box 5 All listed events have been associated with the dimension and can be used in the same report You can also search for event dimension combinations through the Portal See Searching Session Data in the IBM Tealeaf cxImpact User Manual e For more information about associating events with dimensions see TEM Events Tab in the IBM Tealeaf Event Manager Manual Limitati
67. aded Area Display function data as shaded area Data Precision You can configure the precision of the displayed data e Exact Display data in its raw computed format e Whole Numbers Display data as whole numbers e You can choose to display data with a specified number of digits after the decimal point Remove Remove the function from the chart Function menu If a function is applied to the Focus range data of the selected event the named function is displayed beneath the event e See Adding Functions on page 117 IBM Tealeaf cxImpact Tealeaf Reporting Guide The following commands are available in the function s drop down menu Command Description Function Period Configure the range of the function period in data points Depending on the function in use this period range can have different interpretations See Function period ranges on page 118 Remove Function Remove the function from the chart In addition to these commands the Function menu contains the Display commands of the drop down menu See Drop down menu on page 114 Event data counts You can also select what type of value to show for each event If you want to see different data counts for the same event add the event multiple times and set the data counts for each event as needed Since you can put both bars and lines on the same graph you can do things like show the event count and average calculations on the same graph The displ
68. age 143 Adding Events 112 You can add events to the report To add an event select the Events tab Click Add Event Some events can be charted with a limited set of dimensions All events in a report must contain a report group that contains all of the included dimensions although this report group does not have to be the same group across the events in the report Note If you add an event or dimension and the total number of potential rows to be displayed in the detail table exceeds 1 000 rows a warning indicates that report performance can be impacted If the warning is ignored the Report Builder attempts to query and display the report If this row limit is indeed exceeded in the returned data the report is not displayed See Report query returned too many rows gt 1 000 Please filter or TopN your request on page 147 e If the warning is canceled the proposed changes are maintained so that you can apply filtering to reduce the scope of the report See Dimension Filtering on page 123 Note If you add multiple events with shared dimensions all data is displayed regardless of whether the data appears for both events Suppose Event A and Event B share Dimension 1 and Event A has data for Dimension 1 value 1a but Event B does not The data for Event A Dimension 1 value 1a is displayed in the report while Event B shows a blank value for that data point Dimension values that do not exist in the data set can
69. age 71 3 Performance reports can be filtered based on a pre configured list of dimensions that are provided by Tealeaf See Options on page 72 4 To refresh the data click theRefresh icon in the toolbar 5 Depending on the report and your user settings you can click links in the report to reveal detail reports on the displayed data 6 To export the report data for local use click the Export icon in the toolbar See Export on page 92 IBM Tealeaf cxImpact Tealeaf Reporting Guide Toolbar The following toolbar is displayed above each report Figure 35 Performance reports toolbar Table 7 Toolbar Icon Command Description 09 03 2010 v Date Selector Click to select a new date range to display in the report See Date Range Selector Refresh Refresh the report data Open Open and display a different Performance report Export Export report data See Export on page 92 Options Open Performance report options See Options on page 72 Date Range Selector You can select a single day or range of dates to display in the report To open the Date Range Selector click the date that is displayed in the toolbar Date Selector Quick Select Today lt Ea lal SaNa 1 HER 8 9 10 11 12 13 14 8 5 67 8 9 201 14 15 16 17 18 19 20 21 1213 14 15 16 17 18 22 23 24 25 26 27 28 19 20 21 22 23 24 25 0 3 26 27 28 29 30 Figure 36 Performance
70. al e cxConnect Sessions can be created based on queries that are imported from third party systems See Segment Builder Service in the IBM Tealeaf cxConnect for Web Analytics Administration Manual e cxResults Visitor search results can be used as the basis for creating visitor segments or optionally converted to a session segment See Searching for Visitors in the IBM Tealeaf cxResults User Manual When a segment is created you can complete analysis on the segment after which you can configure and display a set of reports that use the segment as the source dataset e For more information about managing session segments see Managing Session Segments in the IBM Tealeaf cxResults User Manual e For more information about session segment reports see Analyzing Session Segments in the IBM Tealeaf cxResults User Manual cxResults For more information about managing visitor segments see Managing Visitor Segments in the IBM Tealeaf cxResults User Manual e cxResults For more information about visitor segment reports see Analyzing Visitor Segments in the IBM Tealeaf cxResults User Manual 166 IBM Tealeaf cxImpact Tealeaf Reporting Guide Tealeaf Dashboards cxView for the Tealeaf CX platform enables the aggregation and reporting of captured data into scorecards and dashboards Tealeaf provides a set of dashboards that include meaningful reports on various aspects of the captured data and the Tealeaf application
71. aleaf Data 47 10 11 Toolbar To apply a dimensional filter to the included mover click and drag a dimension from the Dimensions tab to the Add Filter box in the chart See Adding Dimensions on page 52 To change the focus range click the date icon in the toolbar Based on your selection the report is updated By default daily Top Movers display data from the current day and hourly Top Movers display data from the most recently completed hour of the current date You can change the date range that is displayed in the report See Changing the Focus Period on page 58 Optionally you can filter the report to display only the Top N movers which are based on absolute value of the measured standard deviation See Top N filtering on page 51 You can also apply a visual shading to the report based on threshold values you specify See Visual Threshold on page 64 As needed you can sort the display in the details table by clicking the header of a column See Mover Detail Table on page 56 If you want you can add a description for the report See Chart Description on page 56 To save the generated report click the Save El icon in the toolbar Enter a name in the dialog and click Save Export the report data as needed See Export on page 61 From theTop Movers page you can also add the report as a component to an existing dashboard See Adding Reports to Dashboards
72. ancel Count report Report configuration Type Configuration Events Ratios Event Req Cancel Count X axis none Y axis none Segment none Period Current date Detail table Field Description Hour of Day Report data is organized into hourly buckets When the reporting period is the current date only the data for the hours that is captured and processed is available for reporting Req Cancel Count Total number of Request Canceled events that are counted in the hour 38 IBM Tealeaf cxImpact Tealeaf Reporting Guide Click the link to search for all sessions that are completed within the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual Total Fact Count Total number of facts that are recorded in all sessions for each hour of the selected date A fact is the recording of one instance of an event that riggers with a report group If an event is associated with two report groups two facts are recorded whenever the event is triggered See Getting Started with Tealeaf Events in the IBM Tealeaf Event Manager Manual Fact data is stored in the request of the hit in which it was occurred See RealiTea Viewer Request View in the IBM Tealeaf RealiTea Viewer User Manual Total Fact Count P al BD Activity Report Total Fact Count 11 05 2010 10 12 14 16 18 20 Hour of Day Figure 18 Total Fact Count report Report configuration Type Configuration Events Ratios Event Total Fact
73. and delivered to stakeholders on a regularly scheduled basis They are also available as needed through the Portal e See Using Scorecards in the IBM Tealeaf cxView User Manual e See Using Dashboards in the IBM Tealeaf cxView User Manual Tealeaf Visitor Report Builder Note The Tealeaf Visitor Report Builder is a component of cxResults a separately licensable component of the Tealeaf CX platform For more information please contact your IBM Tealeaf representative For cxResults Tealeaf provides a separate reporting tool which enables ad hoc reporting capabilities similar to the cxImpact Report Builder Using a set of sessions that you define you can apply events and ratios to identify key visitor based criteria that affect your customers e See Tealeaf Visitor Report Builder in the IBM Tealeaf cxResults User Manual Scheduling Reports As needed reports created in the Tealeaf Report Builder or in the Top Mover reporting tool can be scheduled for execution and delivery to interested stakeholders e See Chapter 4 Report Manager on page 151 Tealeaf Databases Aggregated reporting data is stored in SQL Server databases Product Description Chapter 1 Overview of Tealeaf Reporting 3 cxImpact cxImpact session data is aggregated and stored in the Reporting database Additional performance information about the Tealeaf system is stored in the Statistics database e See CX Databases in the IBM Tealeaf Da
74. apture of client user interface events that do not result in transactions to the web server This capability requires additional installation and implementation e To review detailed breakdowns by time period for this report click a Page identifier in the first column of the report See Client Performance Report For the Top pages the following summary charts are displayed e In the Summary report top pages are listed in descending order by count e You can change the displayed pages by applying report filters See Options on page 72 The total count of client user interface hits is available as an activity report and in the Technical Site Metrics dashboard e See Activity Reports on page 22 e See Technical Site Metrics Dashboard in the IBM Tealeaf Reporting Guide Render Times Chart Average render time in seconds e This chart can be useful in determining whether specific pages have any performance issues IBM Tealeaf cxImpact Tealeaf Reporting Guide Render Times 0970742010 Avg Render Time sec toreindex phpic istoreindex phpic 4 tstores fstoreindex phpic istoredindex phpic 4 fstorefindex phpc fstorevindex php iw itoreindex phpic 4 Istoreindex phpic Figure 38 Render Times Chart For more information about the fields in this report see Table Fields on page 77 e To see details of this report for an individual URL click the hyperlink for the URL of interest
75. art of your event development you must look to group errors into categories by using group lists For example suppose that your web application generates over 2000 error messages You can group error messages into categories to simplify reporting Instead of looking at individual log error messages for example report consumers can analyze the counts of log error messages in reporting e Error messages can be categorized by storing their values in a dimension which uses group lists to define the groupings of values e The error messages can be uploaded by a tab delimited file to populate the available dimension values e See TEM Dimensions Tab in the IBM Tealeaf Event Manager Manual UI Capture tracking If you are using the UI Capture solution to track events in the client interface you can create events to capture and record these actions for reporting Since the data that is submitted to Tealeaf from the client interface is different from the data that is submitted through standard browser capture you may be required to create special events for these actions and if desired other events to normalize them to your standard reporting data e When creating events from UI Capture data verify that your events are configured to match on the Last Match Per Hit value e The value of these events can be used to populate dimensions Particularly for form fields UI Capture can be instrumental in identifying areas of customer struggle a
76. ata in the system is stored by hour As data ages out of the specified hourly data range it is re aggregated and stored as daily data Depending on the date range that is selected in the report the following results can be observed e If the date range of the report extends past the hourly data cutoff the report uses daily data to complete the older date ranges e If the selected date range is valid for daily data only and is grouped by using an hourly time dimension such as Hour of Day or Day and Hour then the report returns no data because the daily data cannot be broken down by hour Chapter 3 Tealeaf Report Builder 149 150 Note By default the Report Builder uses the Hourly dimension to filter reports with a selected date range of a single day If this filter is applied against a single date that includes only daily data then the report contains no data at all However if you configure a report with a date range that includes daily and hourly data and is configured to use a daily level dimension you can discover that the zero filled days in the hourly report are now populated The older data in the report that is outside the hourly date range is populated by the stored daily data while the daily date range that is inside the hourly date range is populated by hourly data that is aggregated in an ad hoc manner for display in the report while the data stored in the database remains in hourly form You can modify the date rang
77. ata is organized into hourly buckets 40 IBM Tealeaf cxImpact Tealeaf Reporting Guide When the reporting period is the current date only the data for the hours that is captured and processed is available for reporting Facts Hit Ratio of total facts to total hits for the hour Click the link to search for all sessions that are completed within the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual Facts Session Average number of facts that are recorded in each session for each hour of the selected date A fact is the recording of one instance of an event that triggers with a report group If an event is associated with two report groups two facts are recorded whenever the event is triggered See Getting Started with Tealeaf Events in the IBM Tealeaf Event Manager Manual Fact data is stored in the request of the hit in which it was occurred See RealiTea Viewer Request View in the IBM Tealeaf RealiTea Viewer User Manual 11 05 2010 Figure 20 Facts Session report Report configuration Type Configuration Events Ratios Ratio Facts Session Total Fact Count for session Session Count X axis none Y axis none Segment none Period Current date Detail table Field Description Chapter 2 Analyzing Tealeaf Data 41 Hour of Day Report data is organized into hourly buckets e When the reporting period is the current date only the data for the hours that have been capture
78. ated sessions that occurred in the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual One Hit Session Ratio Displays the ratio of one hit sessions to the total count of sessions for each hour of the selected date One hit sessions can be an indicator of bots and other automated activities Generally these sessions are considered uninteresting One Hit Session Ratio p Activity Report One Hit Session Ratio 11 05 2010 10 12 14 Hour of Day Figure 16 One Hit Session Ratio report Report configuration Type Configuration Events Ratios Ratio 1 Hit Sessions Total Sessions 1 Hit Session Count Session Count X axis none Y axis none Segment none Period Current date Detail table Field Description Hour of Day Report data is organized into hourly buckets When the reporting period is the current date only the data for the hours that is captured and processed is available for reporting Chapter 2 Analyzing Tealeaf Data 37 1 Hit Sessions Total Sessions Ratio of one hit sessions to total count of sessions for the hour Click the link to drill down to all related sessions that occurred in the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual Req Cancel Count Displays the count of client canceled and server canceled pages for each hour of the selected date Reg Cancel Count s Activity Report Req Cancel Count 11 05 2010 Figure 17 Req C
79. ay indicates the type of value that is displayed in the graph and the table headers If you add the same event twice you can see the data counts in use for each instance of the event Adding Functions Optionally you can apply mathematical functions to numerical event data or ratios for the Focus range and display the results in the same chart as the instance data Using these functions such as same day average average minimum and maximum you can make immediate comparisons of instance data against data across the function period range e To the same metric you can add multiple functions or duplicates of the same function with different date ranges If multiple functions are used for the same metric the first function must have a value or none of the functions are displayed Note Functions can be added for any event or ratio if no dimensions are present If the Hour of Day Day and Hour or Day dimension is added to the chart you must explicitly add a time based dimension to the chart to enable the adding of functions Note Functions cannot be used in the same report as Top N filtering See Top N dimension filtering on page 125 Note If you add multiple ratios with functions to a report you cannot use non calendar dimensions in it Configuration steps 1 Functions are applied to Focus data over the specified period range Functions can be applied to the Focus range data only They may not be added if a Compare range
80. badmin scripts setup php M Top M Maximum Number of Values to Display 25 Figure 81 Report Builder Dimension Filter 3 In the Dimension Filter dialog you can select any of the following filtering modes e Filter by Value Based on dimension values that you select to include or exclude the report display is filtered See Dimension filtering by value on page 125 e Top N For the selected set of values you can choose to filter them to display only the values that occur most frequently during the report period See Top N dimension filtering on page 125 Note If this report is exported as a template only whitelisted dimension values are included in the export which keeps the export to a manageable size Date dimensions do not contain whitelisted values 4 Based on your selection additional configuration can be required 5 To remove any filter value from the list click the X icon next to it 6 To apply changes to dimension filtering click Apply The report is automatically updated To cancel changes click Cancel 124 IBM Tealeaf cxImpact Tealeaf Reporting Guide Dimension filtering by value When you select the Filter by Value option you can choose to include or exclude specific values e By default all values that are detected for the dimension are included in the displayed report Note Since the following dimensions do not have specific values filtering on selected values for these dim
81. be filled with 0 Note You cannot add multiple instances of the same event with the same data type to a single report as it would be considered a duplicate which is not allowed However if you add the event and change the data type for the first instance you can then add the event again as the event default data type combination is not present in the report IBM Tealeaf cxImpact Tealeaf Reporting Guide Event Selector R O O _ Show All Events S amp P HTealeaf Standard Events W Page Count WorkingSet M Request Cancelled WorkingSet FF Page Generation workingSet Page Network Trip Time WorkingSet Page Round Trip Time WorkingSet Page Size WorkingSet C Page Tracking FT Session Count Ci Fage Count Figure 79 Event Selector In the Event Selector you can select one or more events to add to the report as it is specified When added these events supplement the events that are already added to the report e For more information about a listed event move the mouse cursor over the event icon The event tooltip information is displayed e Events that cannot be added to the report are not displayed Building block events cannot be added to a report See TEM Events Tab in the IBM Tealeaf Event Manager Manual Note Inactive events can be added to reports while they are configured for display in the Portal During periods of inactivity events do not create event values If event values display
82. boards in the IBM Configuring Dashboards in the IBM Tealeaf cxView User Manual Tealeaf cxView User Manual Report Templates Report templates are report definitions that can be passed between Tealeaf environments Through the Portal you can export the report templates for scorecards dashboards and Report Builder reports e See Exporting Report Templates e See Importing Report Templates on page 163 Exporting Report Templates Through the Portal you can export scorecard templates dashboard templates and templates for Report Builder types for use in other Tealeaf systems This feature enables easy migration of reports in development from your test environments to your production environment Chapter 4 Report Manager 161 Limitations The following limitations apply to importing report templates 1 If an item in a report such as an event dimension or the report itself exists in the destination system it is used as is and is not updated This comparison is based on internal identifiers instead of display names 2 The report import feature does not provide full support for any scorecards or reports that reference specific dimension values 3 You cannot remap events that are used by a report during the import process 4 You cannot map a report template that is imported to an existing report in the destination system If five template imports reference a single report they reference the singl
83. by using the options available here One Hit Session Count Displays the count of one hit sessions for the currently selected focus period One hit sessions can be an indicator of bots and other automated activities Generally these sessions are considered uninteresting One Hit Session Count ig Activity Report One Hit Session Count 11 05 2010 Figure 55 Activity Reports One Hit Session Count One Hit Session Ratio Displays the ratio of one hit sessions to the total count of sessions for the currently selected focus period One hit sessions can be an indicator of bots and other automated activities Generally these sessions are considered uninteresting 94 IBM Tealeaf cxImpact Tealeaf Reporting Guide One Hit Session Ratio pe Activity Report One Hit Session Ratio 11 05 2010 0 3 02 a 0 1 0 0 Figure 56 Activity Reports One Hit Session Ratio Session Count Provides a chart of the counts of sessions per hour for the current day Session Count s Activity Report Session Count 11 05 2010 10 12 14 16 18 20 22 Hour of Day Figure 57 Activity Reports Session Counts Hit Count Provides a chart of the counts of hits that are recorded per hour for the current day Chapter 2 Analyzing Tealeaf Data 95 Hit Count al A 2 h Activity Report Hit Count 11 05 2010 Figure 58 Activity Reports Hit Counts Page Count Provides a chart of the counts of pages that are record
84. can review a chart and data on breakdowns within the selected focus period for the selected page e If the focus period is a single day the data is broken down by hour e If the focus period spans multiple days the data is broken down into daily categories IBM Tealeaf cxImpact Tealeaf Reporting Guide Client Performance Render Times store index php checkout onepage choosePayment i Render Times 09 15 2010 Time sec Time O Avg Render Time 0 J i 00 00 0200 04 00 06 00 08 00 10 00 1200 14 00 1600 18 00 2000 2200 00 00 01 00 02 00 03 00 na nn Time Page Count Avg Render Time Total Render Time Max Render Time 6 817 1 09 7 478 00 2 92 6 815 1 10 7 498 57 2 92 6 811 1 10 7 494 46 5 17 6 799 1 10 7 499 62 2 92 f AS1 1 1 7 238N AS 4 17 Figure 41 Ul Capture Report Render Times The following fields are displayed in the detail report Field Name Description Time Calendar range is one day Hour represented the data that is tabulated in the row Date Calendar range is multiple dates Date that is represented by the data that is tabulated in the row Hit Count Number of instances of the selected hit that was served during the period Avg Render Time Average render time in seconds for the page during the period Total Render Time Total render time in seconds for the page during the period Max Render Time Maximum render time in seconds for the page during the period Render time calculations D
85. configure and deliver report snapshots from the Portal you must enter a valid email address for your user account See My Settings in the IBM Tealeaf cxImpact User Manual 60 IBM Tealeaf cxImpact Tealeaf Reporting Guide e To schedule a report execution click the Schedule Report Ek icon in the toolbar The General tab of the Report Manager is displayed e See Chapter 4 Report Manager on page 151 e For more information about configuring access permissions for reports see Report Access Permissions in the IBM Tealeaf cxImpact Administration Manual Export To export a displayed scorecard click the Export la icon in the toolbar Select the type of export e Excel Export the report data in XML format for use in Microsoft Excel PDF Generate the report in PDF format e Email Generate the report in either format and send it by email 1 Select the report format PDF or Excel 2 Enter an optional message 3 4 To send the report click Send The report is exported in the selected format Enter recipient email addresses or aliases which are separated by commas and emailed to the specified list of addresses Adding Reports to Dashboards You can add the currently displayed report to a dashboard To add it click the Add Report to Dashboard icon in the toolbar The Add Report to Dashboard dialog is displayed e You can add reports to dashboards to which you have access Note You can
86. d and evaluated End of Session Evaluated when a visitor s session ends either as defined by event or system timeout Triggers are defined in the Event Wizard of the Tealeaf Event Manager See TEM Events Tab in the IBM Tealeaf Event Manager Manual Condition The condition defines the event hit attribute or session attribute that is searched in the session data This data element is evaluated against criteria you define to yield a true or false value The conditions are evaluated at the Trigger time and are based upon the context There are two contexts one for the hit triggers and one at session end e Hit conditions include any text patterns in the current hit the existence or value of any event that occur in the session or any session attributes defined e Event conditions exclude the ability to evaluate hit attributes that occur in any hit but include support for the other conditions Evaluation criteria depend on the type of data e Conditions that evaluate numeric data have comparison and equivalency operators null tests and inclusion exclusion tests You can test first last count and found patterns of the numeric data e Conditions that evaluate text data have equivalency operators null tests and inclusion exclusion tests Conditions that evaluate as true cause the action that is specified in the event to be taken See Action on page 13 Conditions are defined in the Event Wizard of the Tealeaf Event Ma
87. d and processed is available for reporting Facts Session Ratio of total facts to total sessions for the hour e Click the link to search for all sessions that are completed within the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual Event Activity Through the Portal you can review event counts in the Short Term Canister STC and Long Term Canister LTC through a provided report You can monitor counts and through drill down generate reports on specific events for the selected focus period in the Event Activity report e The Event Activity report includes events in both active STC and completed LTC sessions For event counts in active sessions see Monitoring Active Events in the IBM Tealeaf cxImpact User Manual e This report displays all events in the system whether they are or were active during the selected reporting period e Inactive events and events that were not triggered during the focus period both are displayed as having a count of 0 e You cannot drill down on active events that are not configured to be searchable For more information about drill downs see Notes on Searches Executed via Event Report Drill Downs on page 44 Event Activity Report The Event Activity report displays all events that are detected in session data over the focus period along with the number of occurrences of the event To configure the Event Activity report 1 In the Tealeaf Portal select Ana
88. dnesday and Thursday Note Top Mover reports are always run with a date range of a single day This date is derived from the date of execution minus the number of focus offset days Email Format Select the format of the emailed report e PDF Report is attached to the email as a PDF file e Excel XML Report is attached to the email as an XML file that is readable in Excel Report Schedule History Tab For the selected report you can review the history of scheduled snapshots 158 IBM Tealeaf cxImpact Tealeaf Reporting Guide General History Created At 05 21 2010 13 00 04 05 21 2010 13 00 00 5 05 22 2010 13 00 06 05 22 2010 13 00 00 5 05 23 2010 13 00 00 05 23 2010 13 00 00 5 Schedule process time 320 Milliseconds Log Scheduled At Level Message Schedule process time 3 Seconds 964 Milliseconds Schedule process time 5 Seconds 726 Milliseconds Figure 98 Report Schedule History tab Fields Description Created At Timestamp of when the report schedule was created Scheduled At Timestamp of when the report is scheduled to be run Log Level Basic status message Message Detailed status message of the report execution Report Labels In the Report Manager you can create labels for your reports and then assign individual reports that you have created to them A report label is useful for organizing how your reports are displayed in the Tealeaf Report Builde
89. documentation and help 173 Notices 4 4 175 Trademarks s g aoa a oa 2177 Privacy Policy Considerations sure ee u F Kk a A Contents V vi IBM Tealeaf cxImpact Tealeaf Reporting Guide Tealeaf Reporting Guide The Tealeaf Reporting Guide provides a comprehensive overview of Tealeaf reporting features and reports that are provided by Tealeaf in your solution Use the following links to access specific topics in the manual e For more information about using the Tealeaf Portal see the IBM Tealeaf cxImpact User Manual Copyright IBM Corp 1999 2014 Vii Viii IBM Tealeaf cxImpact Tealeaf Reporting Guide Chapter 1 Overview of Tealeaf Reporting Through the Portal Tealeaf users and administrators can access and create reports to monitor data that is captured by Tealeaf and the Tealeaf suite of applications Tealeaf provides a set of predefined reports that enable rapid access to aggregated counts sums and averages of important metrics on your web application These reports provide immediate value to the Tealeaf solution and you can ask and answer key questions about application issues overall health and performance The Tealeaf reporting solution provides regular collection of data which is rapidly gathered and aggregated for insertion into the Tealeaf databases This data is immediately available for use in reporting This information provides an overview of reports that are p
90. done for daily top movers For more information see the Top Movers Time for Daily Calculation in Data Collector in the IBM Tealeaf cxImpact Administration Manual In some cases a Top Mover update gathers new data that had been spooled during an earlier period If spooled data is processed then when the Top Mover Chapter 2 Analyzing Tealeaf Data 67 calculation run next runs the spooled data is included as part of the Top Mover data set All relevant calculations are done to include the newly captured data in the Top Mover values Note In environments where data is spooling Top Movers can be retroactively recalculated when the spooled data is later processed See Data Collector in the IBM Tealeaf cxImpact Administration Manual Basic Calculations Movers are calculated by using a simple standard deviation formula Der 1 Figure 34 Formula for standard deviation where symbol Description Standard deviation T Captured value T Average of captured values X N Number of captured values The standard deviation is calculated by 1 Summing the square of the difference between each value and the average 2 Dividing that value by the number of values 1 3 Calculating the square root of that value Note When a mover is calculated and the count is zero if at least one interval for that mover exists with data before this interval then the zero count is written as the value for the current int
91. dplesser com Application The application name for example store Server A specific server that is hosting your application You can filter the report for one specific value per dimension You can use any number of the listed dimensions to filter your report These values are captured in a default report group that is provided by Tealeaf as part of the installation See URL Host App Server Report Group in the IBM Tealeaf Event Manager Manual Drill Downs on URL dimension Each report type supports drill down to review a detail report on individual URLs e The URL values are automatically normalized in the Windows pipeline See Tealeaf Reference Session Agent in the IBM Tealeaf CX Configuration Manual Report Type Drill down Detail Report Client Performance Report on page 74 Render Times detail report on page 78 Connections Report on page 86 Connection Types Detail Report on page 87 Response Time Report on page 87 Response Time Detail Report on page 87 Notes on Calculations The following notes apply to calculations that are displayed in the detail tables Item Calculation Chapter 2 Analyzing Tealeaf Data 73 Totals row For values that are displayed in a row of Totals the calculation is the sum of all values in the column Client Performance Report 74 The Client Performance summary report displays page information as reported by Tealeaf UI Capture UI Capture enables the c
92. e and session metrics page generation and network round trip times and counts of visitors and sessions The Technical Site Metrics dashboard provides high level insight into the current activities on the web application that is monitored by Tealeaf e To see the Technical Site Metrics dashboard select Dashboard gt Technical Site Metrics 92 IBM Tealeaf cxImpact Tealeaf Reporting Guide Note The Technical Site Metrics dashboard is available for all Portal users regardless of permissions Note This dashboard is available in read only format to all Tealeaf licensees of the cxImpact product Configuring the dashboard requires the cxView license See Configuring Dashboards in the IBM Tealeaf cxView User Manual Dashboard Overview The Technical Site Metrics dashboard is divided into the following tabs 1 Activity Reports Tab on page 94 This tab contains dashboard components that identify key metrics on session data that occurs in the current hour See Activity Reports Tab on page 94 2 Performance Reports Tab on page 103 This tab contains dashboard components that indicate page performance metrics for each hour of the current day See Performance Reports Tab on page 103 Dashboard Component Commands In the upper right corner of each component the following commands are available Icon Command Fa Edit the dashboard component See Configuring Dashboards in the IBM Tealeaf cxView User Manual
93. e report references data from active sessions you can set the update interval to be more frequent than every 5 minutes Depending on the configured report and the number of reports in the dashboard there can be performance impacts Hour For hourly top movers you can select the hour of the selected date to report in the dashboard component e The All Hours selection displays all hours of the selected day 62 IBM Tealeaf cxImpact Tealeaf Reporting Guide Period For top movers you can select the period of the selected date to report in the dashboard component You can choose to update the report daily weekly monthly or quarterly Display Select the component of the report to display in the dashboard Chart or Table You can add both as separate components to the same dashboard Drilldown When Enabled dashboard users can drill into the dashboard data to review the underlying report Target Tab To select the dashboard and its tab to which to add the report click Select a Tab Select the dashboard and tab to which to add the report See Adding a report component in the IBM Tealeaf cxView User Manual e For more information about the properties see Common Dashboard Component Properties in the IBM Tealeaf cxView User Manual Options To change report options click the Options button in the toolbar Report Options Report Title Page Count Top Mover Report Mode Custom IY Display Top N Values By Std
94. e 118 When a function is added no check is made to see whether data is available for all data points required to fill the function period range Reported values can be influenced by incomplete data For example if only seven days of data exist for a 28 day period then the average value calculations are skewed downward Minimum and maximum values can not capture the true values over the period For averaging functions the function period range must be at least 3 The upper limit in days to the function range is defined by the number of days of daily reporting data that are retained Reporting Data daily Days Retain This limit does not factor the date when Tealeaf was installed it is possible to specify a function period that includes dates before Tealeaf was installed See CX Settings in the IBM Tealeaf cxImpact Administration Manual Note To verify the presence of data over the function period configure the Focus range for each event to which you are adding a function to be a period as long as the function period range Adding Ratios In addition to reporting on event values you can create reports on ratios between events You can create ratios on counts or sums or combinations of both To add a ratio select theEvents tab and click Add Ratio Configure Ratio Select a Denominator gt aad Te Report Canc Figure 80 Edit Event Ratio To configure a ratio 1 To select an event for the numerator
95. e Default label and available under the Default label Save Save the report If you have not yet saved it enter a title for the report and click Save See Save Report on page 143 a BE E Save As Delete Report Report Details Schedule Report Save the report under a different name See Save Report As on page 143 Delete the report View details on the events dimensions and other components of the report See Report Details on page 110 Schedule report execution and delivery See Report Schedules on page 144 2 Export Report Export the report See Export on page 146 IBM Tealeaf cxImpact Tealeaf Reporting Guide Table 9 Toolbar continued Icon Name Description Add Report to Add the report to a dashboard See Add to Dashboard Dashboard on page 143 Options Open the display and data options See Options Report Options on page 137 Vertical Bar Display report as a vertical bar chart default Individual events can be configured to display in different chart types See Drop down menu on page 114 Horizontal Bar Display report as a horizontal bar chart Individual events can be configured to display in different chart types See Drop down menu on page 114 Line Display report as a line graph Individual events can be configured to display in different chart types See
96. e IBM Tealeaf cxImpact Administration Manual Event based and dimension based reports are configured in the Report Builder See Chapter 3 Tealeaf Report Builder on page 105 For more information about configuring access permissions for reports see Report Access Permissions in the IBM Tealeaf cxImpact Administration Manual Top Mover reports contain the deviations in values that you choose to track For more information about creating Top Movers see TEM Top Movers Tab in the IBM Tealeaf Event Manager Manual For more information about creating Top Mover reports see Analyzing Top Movers on page 45 In the Report Manager you can assign labels for your reports These labels are useful for organizing how reports are displayed in the reporting building tools See Report Labels on page 159 You can also import and export report templates from the Report Manager See Importing and Exporting Reports in the IBM Tealeaf cxView User Manual Overview Copyright IBM Corp 1999 2014 151 RE Report Builder Reports Genera Access Permissions D Reports Activity Report CUI Hit Count 15 4 Report Schedules Top Mover Reports Labels Report Templates Activity Report Activity Report Activity Report Activity Report Activity Report Activity Report Activity Report Facts Het Facts Session Hit Count Network Trip Page Count Page Generati Page Size Full Name Title Description
97. e Steps Importing Report Templates Chapter 5 ao Provided by Tealeaf Activity Reports Performance Reports Event Activity Top Movers Reporting on Segments Tealeaf Dashboards Reports for Tealeaf Administrators System Status System Statistics User Activity Mobile event reports Average Session Size and Length by Plator report Average Session Size and Length by Platform report Average Sessi n Size ind Length by Platform report Average Session Size nd Length by Platform report Average Session Size and Length by Platform report b a 2 amp wm amp 141 141 142 143 143 143 144 144 146 147 147 151 lt 151 152 154 154 155 155 156 156 z 158 159 160 160 160 161 161 161 161 161 162 162 162 163 165 165 165 166 166 166 167 167 167 167 167 168 168 168 168 169 169 Average Session Size and Length by Platform report Average Sessi h Size and Length by Platform report Average Session Size and Length by Platform report Average Session Size and Length by Platform report Average Session Size d Length by Platform report Average Session Size and Length by Platform report Sow wee 4 ee es oe 170 170 170 171 y LAL 171 Average Session Size and Length by Platform report s o s s s we S ee s s D2 Chapter 6 IBM Tealeaf
98. e instance that is created by the first template import Note After you import a report template you cannot re import it to overwrite the previous version You must delete the report in the destination system before you attempt to re import it Recommended Workflow If you are attempting to migrate reports scorecards and dashboards from one system to another Tealeaf recommends the following workflow 1 Create Report Builder reports with all of the events you want to migrate e These reports must contain events that are used by any dashboards or scorecards that you want to migrate e These reports do not have to be actively used in your Tealeaf environment the purpose of creating these reports is to bundle up sets of events which are migrated with the report 2 Export all Report Builder report templates that you want to migrate or that contain events you want to migrate Follow the Export Template Steps below 3 Import them into the destination system See Importing Report Templates in the IBM Tealeaf cxView User Manual 4 Verify that the events and related event objects are properly imported 5 In the source system you can choose to export scorecards and dashboards Follow the Export Template Steps Note Tealeaf recommends re creating scorecards and dashboards in the destination system However in some cases it can be problematic to do so Issues can occur during the import of these items which do not affect the e
99. e values are shaded Ifa positive integer is entered for a negative threshold direction it is automatically converted to a negative value To apply the specified threshold click Apply In the following example a threshold value of 1 is applied to positive and negative mover values The shaded area reflects deviation values that are not considered important In the detail table one value is indicated to exceed the defined threshold lt OST ES i Page Count Top Mover 04 25 2011 Page Count Std Dew Count 04252011 04 28 2011 04 27 2011 Top Mowers based on data from 4 to 16 data points consecutive days Std Dev Count foc Dob e Wow 4 Wk Avg 04 25 2011 Page Count 3 07 6 792 77 33 43 53 4 396 25 778 85 Figure 33 Top Movers report with positive and negative threshold 1 applied Deviation Calculations This information provides some background information on how Tealeaf computes standard deviations which are used to populate Top Movers Top Movers Calculation Mode At a global level you can configure the days over which Top Movers are calculated In either mode Hourly and Daily Top Movers are available 1 Consecutive Days on page 66 2 Same Days on page 66 Note Consecutive Days mode is useful for monitoring variation of recent activity For a longer term perspective Same Days may be a better choice Chapter 2 Analyzing Tealeaf Data 65 66 Tealeaf administrat
100. eaf Reporting Guide Page Size f ml Awd f Activity Report Page Size 11 05 2010 on Hii HLL 3 40 teeta IB Te 2D ae Hour of Day Max Page Size DO Avg Page Size Figure 8 Page Size report Report configuration Type Configuration Events Ratios Ratio Avg Page Size event Max Page Size X axis none Y axis none Segment none Period Current date Detail table Field Description Hour of Day Report data is organized into hourly buckets When the reporting period is the current date only the data for the hours that is captured and processed is available for reporting Max Page Size Maximum page size in Kb during the hour Click the link to drill down to all related sessions that occurred in the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual Avg Page Size Average page size in Kb for all sessions in the hour Session Duration Provides a chart of the average session duration times for the selected date Chapter 2 Analyzing Tealeaf Data 29 Session Duration 3 Activity Report Session Duration 11 05 2010 on Oo O O D t 5 E E S E 5 5 Sees 2 e o o Figure 9 Session Duration report Report configuration Type Configuration Events Ratios Ratio Session Duration X axis none Y axis none Segment none Period Current date Detail table Field Description Hour of Day Report data is organized into hourly buckets e When the reporting period is t
101. ealeaf cxImpact User Manual Errors Tealeaf is useful for monitoring and reporting on errors that are encountered during a visitor s experience with your web application Errors can be categorized into the following types Type Description System errors Tealeaf provides a set of events for tracking HTTP Status Code errors 4xx 5xx These events are enabled by default e See Tealeaf Standard Event Object Reference in the IBM Tealeaf Event Manager Manual e You can explore how to use these events through the end to end scenarios See E2E Scenario Getting Value out of Tealeaf in One Hour on page 23 Application errors These errors typically cause an error message to be generated and displayed in the response for visitors to your web application Since these errors are specific to the web application no default events are provided e Example application errors include JavaScript errors other code exceptions and services or APIs being unavailable Business rule errors Business rule errors are violations of how data is expected to be submitted which can result in things like rejected credit card numbers Chapter 1 Overview of Tealeaf Reporting 7 8 Usability errors Usability errors are typically issues in which the submitted data fails validation such as when a required form field is submitted with an empty value The preceding categorization covers a broad range of potential issues with any web application As p
102. ect product usage information to help improve the end user experience to tailor interactions with the end user or for other purposes A cookie is a piece of data that a web site can send to your browser which may then be stored on your computer as a tag that identifies your computer In many cases no personal information is collected by these cookies If a Software Offering you are using enables you to collect personal information through cookies and similar technologies we inform you about the specifics below Depending upon the configurations deployed this Software Offering may use session and persistent cookies that collect each user s user name and other personal information for purposes of session management enhanced user usability or other usage tracking or functional purposes These cookies can be disabled but disabling them will also eliminate the functionality they enable Various jurisdictions regulate the collection of personal information through cookies and similar technologies If the configurations deployed for this Software Offering provide you as customer the ability to collect personal information from end users via cookies and other technologies you should seek your own legal advice about any laws applicable to such data collection including any requirements for providing notice and consent where appropriate IBM requires that Clients 1 provide a clear and conspicuous link to Customer s website terms of use e g priv
103. ed connection speed ConnectionSpeed avg ResponseSize avg ResponseTime where ResponseSize ResponseHeaderSize ResponseBodySize ResponseTime TimeLastResponsePacketAcknowledged TimeOfFirstResponsePacket e Connection Speed is calculated as the average values of all hits in the session Any detected client user interface events are ignored Based on the computed Connection Speed the Connection Types are derived by using the following thresholds e If speed lt 57 344 bytes sec 56 KB sec then Connection Speed Dial Up e If speed lt 131 072 bytes sec 128 KB sec then Connection Speed ISDN IBM Tealeaf cxImpact Tealeaf Reporting Guide If speed lt 716 800 bytes sec 700 KB sec then Connection Speed DSL Else Connection Speed T1 gt 1544 KB sec If the data is not available to compute Connection Speed the Connection Type is designated as Unknown Connection Types Detail Report In this report you can review the response times for the selected URL broken down by time period See Response Time Detail Report Response Time Report This report shows the segmented response times for page generation network trip and render times during the focus period for the displayed pages By default the detail table is sorted in descending order by the Hit Count Click a column header to sort the detail table Click it again to reverse the sort order Response Time Segmented Response Time 0907
104. ed per hour for the current day Page Count Activity Report Page Count 11 05 2010 10 12 14 16 18 20 22 Hour of Day Figure 59 Activity Reports Page Count CUI Hit Count Identifies the number of client user interface events that occurred over each hour of the current day This report requires the installation and deployment of UI Capture See UI Capture FAQ in the IBM Tealeaf UI Capture for Ajax FAQ 96 IBM Tealeaf cxImpact Tealeaf Reporting Guide CUI Hit Count Activity Report CUI Hit Count 11 05 2010 Figure 60 Activity Reports CUI Hit Counts Page Generation Provides a chart of the average and maximum page generation times for the current day Page Generation ki Activity Report Page Generation 11 05 2010 ea Max Page Gen Avg Pag Gen Figure 61 Activity Reports Page Generation Page Size Monitors the average size in KB of pages that are captured during each hour of the current day Chapter 2 Analyzing Tealeaf Data 97 Page Size F Activity Report Page Size 11 05 2010 ne AO eae IB SR DSR Hour of Day O Max Page Size J Avg Page Size Figure 62 Activity Reports Page Size Session Duration Provides a chart of the average and maximum session duration times for the current day The report includes the maximum values for the current day Session Duration Activity Report Session Duration 11 05 2010 on Oo O Oo Duration minutes oOo 5 4 30 2 4 o
105. ee Analyzing Visitor Segments in the IBM Tealeaf cxResults User Manual You can import segments that are created outside of the Tealeaf system When enabled the Segment Builder service can be used to create segments which then be imported through the Tealeaf Portal e See Segment Builder Service in the IBM Tealeaf cxConnect for Web Analytics Administration Manual Activity Reports 22 Through the Portal you can monitor activities and processing in your Tealeaf system including the Short and Long Term Canisters and all Tealeaf servers Through a series of reports you can keep tabs on overall activities page and session metrics page generation and network round trip times and counts of visitors and sessions These reports are summarized in the Technical Site Metrics dashboard Note These reports can be edited by admin users only All other users must save the report under a new name and modify the new one To access the Technical Site Metrics dashboard 1 In the Tealeaf Portal select Dashboards gt Technical Site Metrics IBM Tealeaf cxImpact Tealeaf Reporting Guide 2 To see the available activity reports click theActivity Reports tab e See Technical Site Metrics Dashboard in the IBM Tealeaf Reporting Guide To see individual reports From the Technical Site Metrics dashboard you can open the underlying report for any displayed dashboard component e To see the underlying dashboard cl
106. eful for saving a shared version of a report that you want to control yourself Add to Dashboard You can add the currently displayed report to a dashboard To add it click the Add to Dashboard icon in the toolbar The Add to Dashboard dialog is displayed e You can add reports to dashboards to which you have access Note You can add report charts to dashboards only if the report can be charted See Chart Window on page 130 Add Report To Dashboard Title ftestrptt ss Size 3 by i SEES Color Blue Updates Every Minute Display Chart Drilldown Enabled Period Today Target Tab Tealeaf System Status Active Stat Figure 92 Add to Dashboard Property Description Title You can edit the title that is displayed in the dashboard without changing the title to the report Chapter 3 Tealeaf Report Builder 143 Size Define the size of the report as it is displayed in the dashboard These values are grid blocks which are reflected in the image to the right of the sizing parameters Color Specify the base color of the report Updates You can configure how frequently the dashboard report queries for updated information from the saved report Note If the report that you are adding to the dashboard references data from completed sessions only configuring an update interval to be more frequent than the interval at which the data collection process is run is not useful By defau
107. en you want the report to be run e Weekly Weekly reports can be run only once per week Monthly From the drop down select the day of the month when the report is run Select the time of day when the report is run c The time of execution is relative to the selected time zone By default reports are run at GMT time Chapter 3 Tealeaf Report Builder 145 146 e To run at the configured time for a different time zone click theTime Zone link Select the new Time Zone and then click Select d By default a run report includes data from the day when the report is run To send data from a different day enter in the Focus Day Offset textbox the number of days before the report execution date from which to extract data for the report e For example if you are generating a report at 1 00am in the morning you can report on data from the previous day The Focus Day Offset must be set to 1 e To deliver the report in a different language select one of the available languages in the Language drop down 3 Recipients In the recipients list you can configure the list of users or email aliases to whom to send the report e Separate multiple addresses by a comma 4 Options To change the report to send click theReport link Select one of the saved reports to which you have access in the Report Selector Click Select a You can send the report in PDF or Excel readable HTML or both 5 To save the report as configured
108. ensions is not permitted Day Day and Hour Week Starting Quarter Starting and Start of Year 1 From the Filter by Value drop down select the type of filtering to do e Include Only Selected Values Dimension values that are listed in the Dimension Filter dialog are included in the report Exclude Only Selected Values Dimension values that are listed in the Dimension Filter dialog are excluded from the report Note If a filter is applied that excludes values drill down links are disabled because of the complexity of the drill down query 2 Select values Command Description Add Values Add values to be included or excluded All Values Add all detected values for the dimension e Whitelisted Values Select values from the list of values that are whitelisted for the dimension Dimension whitelists are specified in the dimension definition For more information TEM Dimensions Tab in the IBM Tealeaf Event Manager Manual For more information about selecting values see Dimension Value Selector on page 126 Clear Values Clear all values from the filter Top N dimension filtering When the Top N option is selected you are specifying the set of values that occur most frequently during the time period for display in the report With Top N reporting you focus on the most commonly occurring dimension data When the filter is applied the report is updated to display data for the top values by occurrence u
109. epending on your version of UI Capture for j2 the render time is calculated by using the following method Chapter 2 Analyzing Tealeaf Data 79 80 Table 8 Render time calculations UI Capture Release Build 2012 06 01 1 or earlier Render Time Value Submitted by UI Capture in the following header HTTP_X_TEALEAF_RENDER TIME Explanation When the UI Capture is loaded on the page the time in milliseconds is recorded Tealeaf tlStartLoad When the page finishes rendering and the DOM ready state is complete the time is recorded The difference between the load time that is collected at the beginning and the time that collected when the DOM state is complete equals the time that is required to render the page Any build after Build 2012 06 01 1 Submitted by UI Capture in the following JSON node lt message gt performance timing renderTime The W3C Navigation Timing object is used and is supported by newer browsers to calculate the render time Render time is calculated as the difference between the responseEnd and loadEventStart markers Note NUIC does not report the render time for legacy browsers that do not support the navigation timing object See http www w3 org TR navigation timing sec navigation timing interface Broken Images detail report To review the counts of broken images for a specific page click the URL in the Client Performance report and then select Broken
110. er of alert dialog boxes that are generated by your site s JavaScripts on pages that are served to visitors during the focus period Detail Reports by URL To access any detail report for a specific URL click the hyperlink for the URL in the detail table at the bottom of the screen From the View drop down select one of the following views Note Data for all of these reports is gathered and submitted in UI Capture See the IBM Tealeaf UI Capture for j2 Guide Option Description Render Times detail report Client side render times reported by UI Capture Broken Images detail report on page 80 Broken image counts reported by UI Capture JavaScript Alerts detail report on page 81 Counts of JavaScript alerts generated in the visitor s browser reported by UI Capture Browser Dimensions detail report on page 82 Dimensions of visitor browsers as reported by UI Capture Dwell Time detail report on page 83 Calculated time that is spent on each page as reported by UI Capture Statistics detail report on page 84 View statistical information that is tabulated through UI Capture Render Times detail report Note To generate accurate render times you must load Tealeaf s UI Capture library as the first item on the page To review render times for a specific page click the URL in the Client Performance report and then select Render Times from the View drop down In the Render Times detail report you
111. er tab In the dialog the items in the report are listed in the current display order To move an item in the display order select it and click the Up or Down arrow To apply your changes to the report click Apply To cancel changes click Cancel Security tab In the Security tab you can select the users and groups who can view and edit the current report e To configure access select the appropriate user groups in the left or right panel and click Apply To cancel changes click Cancel Chapter 3 Tealeaf Report Builder 141 Report Options Display I Advanced i Data ltem Order Security Administrators Users IV Admin Group l Admin Group IV cxview Admin IF exView Admin I exView User Vi cxView User Event Admin Event Admin Portal User Portal User T Public T Public Super User Super User Figure 91 Security tab In the left panel you can configure the administrators of the report by available user group Report administrators have all of the permissions available to specified users of the report Note If a user group is given administrator access user level access is automatically granted to the user group even though that access is not visibly displayed in the window Report administrators can edit and delete the report e Members of the Admin and cxView Admin groups are administrators for all reports in the system In the right panel you can configure the users of t
112. ers 119 160 244 96 119 160 247 156 119 161 10 61 3rdparty K x X x X X X X Add Yalues Clear Yalues 3 Choose your filtering option from the drop down Figure 25 Top Movers Dimension Filter Option Description No Filter Do not filter the report using dimension values Include Only Selected Values Display in the report data only for the selected dimension values Exclude Only Selected Values Remove from the report display data for the selected dimension values 4 To specify values to filter click Add Values To add values from the entire set of detected values select A11 Values e To add values only from a specified whitelist select Whitelisted Values 5 The Dimension Value Selector is displayed Chapter 2 Analyzing Tealeaf Data 53 Dimension Yalue Selector w Empty W Limit 2 Null I 4 others 119 160 244 96 119 160 247 156 119 161 10 61 i Srdparty 64 233 183 105 Figure 26 Top Movers Dimension Value Selector 6 Select the dimension values to include or exclude You can choose to include or exclude the dimension constant values Nu11 Empty Limit or Others See Dimension constants in the IBM Tealeaf Event Manager Manual 7 Click Apply 8 The Dimension Filter dialog is displayed again e To clear the list of values click Clear Values 9 To remove any listed filter value click the X icon next to it 10 To apply changes to dimension filtering clic
113. ers The Top Movers report provides insight into the deviations from expected values for selected event or dimension values over the preceding four weeks See Analyzing Top Movers on page 45 General Activity Summary Activity and Page reports provide Activity technical metrics on your website s usage by visitors See Technical Site Metrics Dashboard on page 92 Copyright IBM Corp 1999 2014 21 Table 2 Analyzing Tealeaf Data continued Item Analyze Menu Selection Description Segments Segments The Segments submenu contains reports that are based upon the results of Session or Visitor searches Note Visitor segment analysis and management are provided with cxResults cxResults is no longer available as a newly licensed product as of Release 8 7 Customers that licensed cxResults in Release 8 6 and earlier can continue to use and receive support for the product in Release 8 7 and later For more information contact Tealeaf Customer Support For more information about managing session segments see Managing Session Segments in the IBM Tealeaf cxResults User Manual For more information about session segment analysis see Analyzing Session Segments in the IBM Tealeaf cxResults User Manual For more information about managing visitor segments see Managing Visitor Segments in the IBM Tealeaf cxResults User Manual For more information about visitor segment analysis s
114. erval Example STD Calculation for Top Mover Tealeaf implements the Top Mover calculations that are based on extracting the data points over the rolling window depending on the following factors e Type of mover See Hourly versus Daily movers on page 51 e Configured required dataset for valid rolling window See Configuring the data volume of the rolling window on page 67 If the data set includes fewer than four data points the standard deviation is not computed and is reported as 68 IBM Tealeaf cxImpact Tealeaf Reporting Guide e Calculation mode See Top Movers Calculation Mode on page 65 In the following example the differences between daily and hourly movers are illustrated These configuration options are assumed Type of mover Daily and Hourly e Configured required dataset for valid rolling window The following are the default minimum and maximum values Top Movers Minimum data points for calculations 4 Top Movers Maximum data points for calculations 16 e Calculation mode Same Days For calculating a valid Daily or Hourly top mover with the preceding configuration options a minimum of four weeks of data is required Suppose that you are calculating a mover of counts for Event A The counts are summed in the following manner for Daily or Hourly movers in this example Day count Focus date sum one week ago suml two weeks ago sum2 three weeks ago sum3
115. es Tealeaf supports two types of events 1 Standard Event A typical event is triggered based on pattern data that is detected in the capture stream 2 Canister Event Associated with each session in the Canister Tealeaf maintains a set of events that track useful session related information for you These events cannot be configured You can create alerts that are based on them See Alerts on page 14 Through the Tealeaf Event Manager you can create events Chapter 1 Overview of Tealeaf Reporting 11 12 e See Tealeaf Event Manager in the IBM Tealeaf Event Manager Manual An event can also be a combination of one or more other events For example if the visitor received a specific error code and completed a purchase you can record the occurrence of that event e You can create an alert that is based on an event firing Alerts deliver information to Tealeaf users in one of multiple formats See Alerts on page 14 Event Components This information describes the components of an event Trigger An event can be triggered in any of the following situations which are listed in the order of occurrence during a visitor session Trigger Description First Hit of Session Evaluated when a new visitor s session begins Every Hit Evaluated before any part of a new hit is evaluated After Every Hit Evaluated after all parts of a hit are evaluated Last Hit Evaluated after the last hit of the session is capture
116. es a critical view into the entire chain of communication between a browser and a server For more detailed information about these terms see Performance Measurement in the IBM Tealeaf Passive Capture Application Manual Chapter 2 Analyzing Tealeaf Data 89 Page Generation Time an Request Browser Figure 50 Page Generation Time Page Generation Time indicates web server performance Spikes or high numbers indicate web server slowdowns The time that it takes to begin sending the page to the browser from the last request packet to the beginning of the response Network Time Web Server Figure 51 Network Time Network Time measures the time on the network to the browser High times indicate slow networks or browsers The time to send the Response HTML to the browser until the moment when the browser sends the acknowledge back 90 IBM Tealeaf cxImpact Tealeaf Reporting Guide Round Trip Time Server Figure 52 Round Trip Time Round Trip indicates connection performance Spikes or High numbers indicate slow connections The time between the server receiving request until receiving acknowledgement from browser Round Trip Time Page Generation Time Network Time Page Render Time Server Figure 53 Page Render Time Page Render Time can indicate browser issues High numbers indicate slowdowns The time that it takes from when processing of the response begins until execution of t
117. es for hourly and daily data retention e See CX Settings in the IBM Tealeaf cxImpact Administration Manual Beginning in Release 8 7 the hourly and daily data ranges are configured by default to exhibit the preceding behaviors for performance reasons e In previous releases hourly and daily data ranges overlapped from the current day backward in time to the end of the shorter of the two ranges e You can modify the method and frequency of data aggregation which can affect system performance e See Data Aggregation and Retention in the IBM Tealeaf cxImpact Administration Manual IBM Tealeaf cxImpact Tealeaf Reporting Guide Chapter 4 Report Manager Through the Report Manager you can schedule execution of event dimension and Top Mover reports and manage report access as well Each Tealeaf user creates reports in the Report Builder or the Top Movers page can manage their reports in the Report Manager To access the Report Manager select Configure gt Report Manager in the Tealeaf Portal In the Report Manager you can manage multiple types of reports and schedule the execution and delivery of these reports through email Note To configure and deliver report snapshots from the Portal you must enter a valid email address for your user account See My Settings in the IBM Tealeaf cxImpact User Manual Access to the Report Manager page is governed by permissions in your user account See CX User Administration in th
118. es no additional configuration Tealeaf administrators can configure the Data Collector features and performance by using a number of Portal accessible settings e See Data Aggregation and Retention in the IBM Tealeaf cxImpact Administration Manual e For more information about all Data Collector settings see CX Settings in the IBM Tealeaf cxImpact Administration Manual The Data Collector can be monitored through the Tealeaf Portal See Managing Tealeaf Servers in the IBM Tealeaf cxImpact Administration Manual Visitor Database Extractor Note The Visitor Database Extractor is a component of cxResults a separately licensable component of the Tealeaf CX platform For more information please contact your IBM Tealeaf representative IBM Tealeaf cxImpact Tealeaf Reporting Guide If you have licensed cxResults a separate service is used to extract session and event data from the Processing Servers and insert them into the cxResults database Every fifteen minutes the Visitor Database Extractor is launched to perform this extraction and insertion of the available sessions and events The Visitor Database Extractor is managed through the Tealeaf Scheduling Service which can be enabled and configured by Tealeaf administrators e See Configuring the Scheduling Service in the IBM Tealeaf CX Configuration Manual e For more information on configuring the Visitor Database Extractor see cxResults Settings in the IBM Tealeaf cxI
119. essary because of the potential for multiple triggers for an event An alert is an action triggered off the triggering of an event or off a threshold value for an event For example if the number of application errors is tracked in an event you can configure an alert to trigger off the occurrence of this event meaning at least one application error has occurred or off the occurrence of 10 application errors which can require escalation of the issue e Alerts can be triggered off an event Based upon the criteria that are defined for the alert you can trigger any combination of the following actions Alert Actions Description App Event Log A log message is inserted into the application event log Email An email alert is delivered to a configured list of addresses Shell Command An external shell command that you specify is run SNMP An SNMP message is delivered through the configured server XML Log File An XML formatted log file is generated and saved You can configure alerts for 1 User defined events 2 Canister events Alerts are created in the Alerts tab of the Tealeaf Event Manager For more information about creating alerts see TEM Alerts Tab in the IBM Tealeaf Event Manager Manual IBM Tealeaf cxImpact Tealeaf Reporting Guide e For more information about enabling the Alert Service see Configuring the Alert Service in the IBM Tealeaf CX Configuration Manual Changes to Alerts Other than changes re
120. f session length in seconds to session count for the Mobile platform Average Session Size and Length by Platform report This report shows the average session size in MB per mobile session count and the average mobile session length in seconds platform per session count Data is filtered by This table lists and describes the information in this report Value Description Platform Mobile Session Size MB per Mobile Session Count The mobile platform that the application is running on Valid values are e iOS Android The ratio of session size in MB to session count for the Mobile platform Mobile Session Length sec per Mobile Session Count The ratio of session length in seconds to session count for the Mobile platform Average Session Size and Length by Platform report This report shows the average session size in MB per mobile session count and the average mobile session length in seconds per session count Data is filtered by platform This table lists and describes the information in this report Value Description Platform The mobile platform that the application is running on Valid values are e iOS e Android Mobile Session Size MB per Mobile Session Count The ratio of session size in MB to session count for the Mobile platform Mobile Session Length sec per Mobile Session Count The ratio of session length in seconds t
121. four weeks ago sum4 For a Daily mover the counts are summed over 24 hour periods in the rolling window while Hourly movers use hourly counts during the rolling window The metric STDev_SameDays is computed by using the following formula StDev_SameDays std of suml sum2 sum3 sum4 The average of those four sums is computed as follows avg SameDays avg of suml sum2 sum3 sum4 The count mover is then computed by using the following formula countDev_AvgSameDays sum0 avg SameDays StDev_SameDays For more information about creating movers see TEM Top Movers Tab in the IBM Tealeaf Event Manager Manual Ratio Movers You can also create movers that are based on the ratio of two events To compute the mover of a ratio the ratio is treated as a single event whose count is the ratio of numerator to denominator Chapter 2 Analyzing Tealeaf Data 69 Note The creation and reporting on ratio movers is an enhancement that is associated with cxView a separately licensable component of the Tealeaf CX system See Enhancements to Top Movers for cxView in the IBM Tealeaf cxView User Manual Note If the denominator of a ratio evaluates to zero a null value is recorded If there are still sufficient data points within the rolling window then the mover is calculated See Creating or Editing a Ratio Mover in the IBM Tealeaf Event Manager Manual Analyzing Performance Tealeaf can monitor your website s render t
122. from the report Using this option you can display the most active movers in a report 1 In the toolbar click theOptions button e You can also edit the title of the report in theOptions window See Options on page 63 2 In the Options window click the Display Top N Values by Std Dev Count checkbox 3 In the text box enter a value for the number of most volatile top movers to display in the report Chapter 2 Analyzing Tealeaf Data 51 52 4 Click Apply e To cancel the changes click Cancel 5 The report is updated to display only the Top N movers that you configured Adding Dimensions You can apply dimension filtering to your Top Movers report e The list of available dimensions is filtered by default to display only the dimensions that apply to the Top Mover or Movers currently in the report e To display all active dimensions click the Show All Dimensions check box e To add a dimension drag it from the left navigation bar to the lt Add Filter gt box in the chart The dimension is added to the report You can also click the lt Add Filter gt box to open the Dimension selector Dimension drop down menu When a dimension is added the following commands are available in the drop down menu Command Description Filter Filter the report to display data only for specified dimension values See Dimensional filtering Rename Rename the dimension for purposes of the report Enter a new name and
123. g Max 11 05 2010 10 12 14 16 186 Hour of Day Max Session Size O Avg Session Size Figure 11 Session Size Avg Max report Report configuration Type Configuration Events Ratios Ratio Avg Session Size Session Size MB Session Count event Max Session Size X axis none Y axis none Segment none Period Current date Detail table Field Description Hour of Day Report data is organized into hourly buckets When the reporting period is the current date only the data for the hours that is captured and processed is available for reporting Max Session Size Maximum session size for the hour Click the link to drill down to all related sessions that occurred in the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual Avg Session Size Ratio of session size in megabytes to count of sessions Traffic MB Displays session traffic in megabytes for the selected date The report includes the metrics for request response and total traffic for each hour of the selected date 32 IBM Tealeaf cxImpact Tealeaf Reporting Guide Note In most Tealeaf deployments static content such as style sheets JavaScript and images is dropped by the Passive Capture Application This report does not factor content that is dropped from the session by the PCA or the Windows pipeline For more information about PCA capture mode see PCA Web Console Pipeline Tab in the IBM Tealeaf Passive Capture Application Man
124. g Tealeaf Data 25 Page Count 4 Activity Report Page Count 11 05 2010 Figure 5 Page Count report Report configuration Type Configuration Events Ratios Event Page Count X axis none Y axis none Segment none Period Current date Detail table Field Description Hour of Day Report data is organized into hourly buckets When the reporting period is the current date only the data for the hours that are captured and processed is available for reporting Page Count Total number of pages that are counted in the hour Click the link to search for all sessions that are completed within the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual CUI Hit Count Identifies the total number of hits that are recorded by the client user interface that occurred over each hour of the selected date Note This report requires the installation and implementation of UI Capture See the IBM Tealeaf UI Capture for j2 Guide 26 IBM Tealeaf cxImpact Tealeaf Reporting Guide CUI Hit Count fm Aw Activity Report CUI Hit Count 11 05 2010 Figure 6 CUI Hit Count report Report configuration Type Configuration Events Ratios Event CUI Hit Count X axis none Y axis none Segment none Period Current date Detail table Field Description Hour of Day Report data is organized into hourly buckets When the reporting period is the current date only the data for the hours that are captured
125. h in seconds to Session Count session count for the Mobile platform Average Session Size and Length by Platform report This report shows the average session size in MB per mobile session count and the average mobile session length in seconds per session count Data is filtered by platform This table lists and describes the information in this report Value Description Platform The mobile platform that the application is running on Valid values are e iOS Android Mobile Session Size MB per Mobile Session The ratio of session size in MB to session Count count for the Mobile platform Mobile Session Length sec per Mobile The ratio of session length in seconds to Session Count session count for the Mobile platform Average Session Size and Length by Platform report This report shows the average session size in MB per mobile session count and the average mobile session length in seconds per session count Data is filtered by platform This table lists and describes the information in this report Value Description Platform The mobile platform that the application is running on Valid values are e iOS e Android Mobile Session Size MB per Mobile Session The ratio of session size in MB to session Count count for the Mobile platform Chapter 5 Reports Provided by Tealeaf 171 172 Value Description Mobile Session Length sec per Mobile Session Co
126. hapter 3 Tealeaf Report Builder The Tealeaf Report Builder enables flexible report configuration and delivery in various output formats Through the Report Builder you can select events and drag their dimensional data into your report applying segment filtration as needed As you apply changes the report is updated in real time enabling precision report and data configuration Note Report data is always synchronized to the Tealeaf system timezone See Configuring the System Timezone in the IBM Tealeaf CX Configuration Manual e Reports can be scheduled for generation and publication to Tealeaf dashboards See Report Manager in the IBM Tealeaf Reporting Guide e To access Report Builder select Analyze gt Report Builder from the Portal menu e For more information about data concepts see Tealeaf Data Model on page 5 Building Reports Through the Report Builder interface you can quickly assemble meaningful reports that are configured to display the required data in an appealing format Copyright IBM Corp 1999 2014 105 may tres A E ltd a i BES EH a S 0502012 EJ Hi Count gum 600 9 2 4 8 8 10 12 4 18 18 x 2 Mow of Day unt Sum o 23 1 2 A 3 4 j ar 5 5 221 009 6 5 869 7 3 5 733 E PEEREEEEEEEEE 23 435402 Totals 428 956 90 Hourly Average 5 373 16 Figure 75 Tealeaf Report Builder Using the on screen tools you can specify the events and dimensions to add t
127. he report by available user group Report users can see the report change parameters export it and save it under a new name You can also change report access permissions through the Report Manager See Report Manager in the IBM Tealeaf Reporting Guide Saving You can save the report at any time under its current name or under a new name if you do not have write permissions on the report Note Only Tealeaf users who are designated as administrators of the report can save changes to it Any user who can see the report can save it under a different name and edit the new version These two report versions can cause confusion among users 142 IBM Tealeaf cxImpact Tealeaf Reporting Guide Note When you save a report you are saving the current state of the report If a name is not explicitly provided the report name changes if the source events and dimensions are renamed See Tealeaf Event Manager in the IBM Tealeaf Event Manager Manual Save Report You can save the current report to the server To save your report click the Save Report icon in the toolbar Enter a name for the report and click Save Save Report As To save a report under a different name click the Save Report As icon in the toolbar Enter the new name and click Save Note Any report labels that were part of the original report are not saved in the new version which contains the default set of report labels e The Save Report As command is us
128. he Client Performance report and then select Statistics from the View drop down IBM Tealeaf cxImpact Tealeaf Reporting Guide Statistics such as the average size of the UI Capture XML Client Event Size and Client Events the number of client events are tabulated in the report Client Performance gt Client Statistics store index php checkout onepage choosePayment o Client Statistics 09 15 2010 Avg Client Event Size E Avg Client Events Count 0 0800 08 00 00 03 0 t00 12 00 15 00 1800 21 00 Time Time Page Count Avg Event Count Total Event Count Avq Bytes Total Bytes 00 00 6 817 0 88 6 014 2 54 17 325 01 00 6 815 0 88 6 011 2 64 18 059 02 00 6 811 0 88 6 009 2 57 17 559 03 00 6 799 0 88 5 997 2 47 16 806 na nn 6 451 n RA S AKGD 7 54 14 917 Figure 46 Ul Capture Report Statistics Field Description Time Calendar range is one day Hour represented by the data that is tabulated in the row Date Calendar range is multiple dates Date that is represented by the data that is tabulated in the row Hit Count Number of hits on the page during the period Avg Event Count Average count of events on the page during the period Total Event Count Total count of events on the page during the period Avg Bytes Average number of bytes for the page during the period Total Bytes Total number of bytes for the page during the period Chapter 2 Analyzing Tealeaf Data 85 Connections Report 86 For the
129. he current date only the data for the hours that is captured and processed is available for reporting Session Duration Ratio of sum of session duration in minutes for all sessions in the hour to the session count for the hour Session Hits Avg Max Displays the average and maximum number of hits per session for each hour of the selected date 30 IBM Tealeaf cxImpact Tealeaf Reporting Guide fm Aw 11 05 2010 250 10 12 14 16 16 g 22 Hour of Day O Max Hits O Hits Session Figure 10 Session Hits Avg Max report Report configuration Type Configuration Events Ratios Ratio Hits Session Hit Count Session Count event Max Hits X axis none Y axis none Segment none Period Current date Detail table Field Description Hour of Day Report data is organized into hourly buckets When the reporting period is the current date only the data for the hours that is captured and processed is available for reporting Max Hit Maximum number of hits in a session during the hour Click the link to drill down to all related sessions that occurred in the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual Hits Session Ratio of count of hits to count of sessions Session Size Avg Max Displays the average and maximum size of sessions in megabytes occurring for each hour of the selected date Chapter 2 Analyzing Tealeaf Data 31 Session Size 4vg Max Activity Report Session Size Av
130. he document onload function in the browser If UI Capture is deployed page render time is measured from the moment after UI Capture loads until the DOM ready state is complete See Render Times detail report on page 78 Chapter 2 Analyzing Tealeaf Data 91 Page Dwell Time Response Server Next Request by gt Figure 54 Page Dwell Time Page Dwell Time indicates how long the visitor stayed on the page High numbers indicate that the visitor took a long time on this page and perhaps abandoned the site The time that it takes from the start of Page Render Time until the execution of document unload function Export To export a report click the Export icon in the toolbar Excel Export report data to an Excel worksheet in XML format PDF Exports the report in PDF format Email Email the report as an attachment References For more information about time grading in general see Performance Measurement in the IBM Tealeaf Passive Capture Application Manual For more information about the reporting of time grades see Chapter 3 Tealeaf Report Builder on page 105 For more information about configuring time grading see Time Grading in the IBM Tealeaf Passive Capture Application Manual Technical Site Metrics Dashboard Through the Portal you can monitor activities and processing in your Tealeaf system Through a single dashboard you can keep tabs on overall activities pag
131. he drill down link the Portal essentially specifies the following search Event Event 1 and Application App2 Since search is session based the logical and is applied to the entire session not to the individual hit When this search is run both of Session 1 and Session 2 are returned as Event 1 and App2 can be displayed somewhere in the session The report data displays a count of 1 for Event 1 with dimension value App2 However when you drill down two sessions are returned because both sessions have dimension value App2 and Event 1 In the preceding example you can generate search results that are consistent with the report data by specifying the search terms and the following conditions IBM Tealeaf cxImpact Tealeaf Reporting Guide Apply a logical AND Specify the data time range appropriately Apply And on same page in the search specification if filtering a dimension value other than Path By default And on same page is applied to searches by using the Path filter Counts in Event Activity Report The event counts in the Event Activity report reflects counts in both the Short Term Canister and Long Term Canister However when you drill down on any of these counts the search is run through search indexes which are created for Completed sessions that are only stored in the LTC For this reason event counts can differ between the Event Activity report and the drill down searches within that report Other Event
132. ick the View ull icon The selected report is opened in the Chapter 3 Tealeaf Report Builder on page 105 Additional information is provided below e You can also open any of these reports through the Open command in the Chapter 3 Tealeaf Report Builder on page 105 The names of all activity reports begin with Activity Report To configure reports Note The provided Activity reports cannot be edited To edit a copy of the report use the Save As command in the Chapter 3 Tealeaf Report Builder on page 105 toolbar Make your modifications to the copy E2E Scenario Getting Value out of Tealeaf in One Hour This information is intended to provide the beginning Tealeaf user with a simple clear scenario for getting started with Tealeaf By stepping through this scenario you can acquire valuable information about your web application which you can publish to other stakeholders in your organization You do not require have prior experience with Tealeaf to follow this scenario This scenario is intended to be read from start to finish In another browser window you can run the steps through the Tealeaf Portal to complete the scenario Session Count Provides a chart of the session activity for the selected time period Chapter 2 Analyzing Tealeaf Data 23 Session Count i Activity Report Session Count 11 05 2010 Figure 3 Session Count report Report configuration Type Configuration Events
133. ime and throughput in delivery of content to your site s visitors Through various statistics that are gathered and computed from hit data the following performance reports can help you to identify potential bottlenecks in your web infrastructure and in how content is delivered to the visitor To access the performance reports 1 From the Portal menu select Analyze gt Performance Reports 2 Click the Open 3 Select a report to display icon in the toolbar 4 Configure as needed See Configuring Performance Reports Some of these reports are displayed as dashboard components See Technical Site Metrics Dashboard in the IBM Tealeaf Reporting Guide For more information on Performance Reports see Client Performance Report Response Time Report and Connections Report in the IBM Tealeaf cxImpact Reporting Guide Configuring Performance Reports 70 To select and configure a Performance report complete the following steps 1 To open a report click the Open icon in the toolbar Select one of the following reports e Client Performance Report on page 74 e Connections Report on page 86 e Response Time Report on page 87 e For more information about the toolbar see Toolbar on page 71 2 By default Performance reports are configured to display data for today s date To change the date range click the date that is displayed in the toolbar See Date Range Selector on p
134. information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk Copyright IBM Corp 1999 2014 175 176 IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Licensees of this program who wish to have information about it for the purpose of enabling i the exchange of information between independently created programs and other programs including this one and ii the mutual use of the information which has been exchanged should contact IBM Bay Area Lab 1001 E Hillsdale Boulevard Foster City California 94404 U S A Such information may be available subject to appropriate terms and conditions including in some cases payment of a fee The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement I
135. ing for Tealeaf Administrators in the IBM Tealeaf cxImpact Administration Manual Types of Tealeaf Reporting You can create reports with the different options available in the Tealeaf Portal 2 IBM Tealeaf cxImpact Tealeaf Reporting Guide Tealeaf Report Builder After you acquire some understanding of the available data objects and their functions you can begin building your own ad hoc reports through the Portal The Tealeaf Report Builder provides a simple drag and drop interface through which you can add events and dimensions to create interesting perspectives on the visitors and their behaviors within your web application e See Chapter 3 Tealeaf Report Builder on page 105 Top Movers Reports Top Movers can be configured to monitor the changes in key metrics over time for your site For example if you are interested in session size you can create a Top Mover to monitor the changes in session size over time Through a reporting interface that is similar to the Tealeaf Report Builder you can create reports to monitor these changes so that spikes and valleys in expected size can be quickly identified and managed before they become issues e See Analyzing Top Movers on page 45 Scorecards and Dashboards If you have licensed cxView you can create scorecards and dashboards that are based on the report components that you create in the Tealeaf Report Builder These visual report cards can be generated as needed
136. iple ways such as raw count or average You must open the Event Selector multiple times Note When the same event is added multiple times its data is displayed on screen only once although the data can be in use in multiple ways in the report Automatic Event Dimension If no dimension is added to the report the special Automatic dimension is applied to the report When report users adjust dates to display in the report the appropriate date based dimension is automatically selected for the report e If no dimension is added to the report all included events must use the Automatic dimension e If a specific dimension is selected for any selected event the Automatic dimension is not applied Event context menus This information describes the different event context menus and their functions Drop down menu When an event is added to the report the following items are available in the drop down menu for the item Command Description Data Type For numeric event data you can configure how the event values are displayed The current Data Type for an included event is listed in square brackets after the event name in the left panel These values are fact values Note If search drill downs are enabled in the report you can complete drill downs on events of Sum and Count data type See Drill Down Searches on page 136 e Count count of instances of the event e Average average of all encountered event values e Sum
137. ires 5 weeks of data Table 5 Same Days Sun Mon Tue Wed Thu Fri Sat SD SD SD SD F Depending on how much data is available Same Days mode computes Top Movers over the preceding 4 to 16 weeks of data If insufficient data is available to complete the minimum number no data is displayed for the Top Mover in the report IBM Tealeaf cxImpact Tealeaf Reporting Guide Rolling window To complete calculation of a Mover the following table indicates the default required number of data points for the calculation Table 6 Rolling window Calculation Default Minimum Number of Data Default Maximum Number of Data Mode Points Points Consecutive 4 days 16 days Days Same Days 4 weeks 16 weeks Calculations are made by looking backward from the current date to the date indicated by the Maximum Number of Data Points To complete a valid calculation the Minimum Number of Data Points must be present If the minimum number of data points is present then the standard deviation and average calculations can be completed For event based Movers the count of data points does not include any tabulations for null values which can occur during periods when the event was inactive or data was not available For ratio based Movers the count of data points does include any tabulations during periods when the event was inactive or data was not available The standa
138. is already added the list of available Top Movers is filtered to show only those movers that can be used with the included dimension See Adding Dimensions on page 52 e If the added mover contains a dimension the dimension is listed after the colon For example the dimension in the mover Network Time URL is the URL dimension Note The creation and reporting on dimension movers is an enhancement that is associated with cxView a separately licensable component of the Tealeaf CX system See Enhancements to Top Movers for cxView in the IBM Tealeaf cxView User Manual e To filter the display enter a text string in the Filter textbox and press RETURN The Top Mover Selector is refreshed to display only the movers whose name includes the string you entered e To select a mover click the check box next to its name e To add the selected movers to the report click Select e To cancel click Cancel IBM Tealeaf cxImpact Tealeaf Reporting Guide After you add movers the report window is automatically refreshed See Report Window on page 54 For more information on Top Movers see Adding Top Movers and Top Movers Calculation Mode in the IBM Tealeaf cxImpact Reporting Guide Top Mover context menu After a Top Mover is added to the chart the following menu items are available in the drop down next to the Top Mover in the left panel Menu Item Description Rename Rename the Top Mover This renaming applies to the re
139. is defined for the report e To display the Add Function menu you must remove the Compare range from the report Chapter 3 Tealeaf Report Builder 117 118 2 To add a function select it from the Add Function submenu in the drop down menu for the event or ratio e See Function types 3 After you add the function you can configure it including changing the range of the function See Function period ranges Function types The following functions are available to apply to Focus data for events or ratios e These function types are compatible with the following dimensions Day Day and Hour and Hour of Day for single date Focus ranges These functions cannot be used with other time dimensions e If no date range dimension is explicitly included the date interval is automatically calculated to display in the most legible output For example for date intervals larger than 28 days the date interval is set to Month and functions cannot be applied Table 10 Function types Function Description Default Period Range Previous Average value of the values over the 4 data points 4 days Days number of preceding days that are Average specified by the period range Same Day of Computes a rolling average of the 7 data points 7 days Week data for the same day over the Average number of preceding weeks that are specified by the period range Same Day of Minimum value of the values for the 4 data points
140. k Apply The report is automatically updated e To cancel changes clickCancel Report Window When changes are made to the report configuration the report window is updated with the new report data e To force a refresh of the report window click the Refresh icon in the toolbar Note If you are not seeing data for your Top Movers additional configuration can be required See Troubleshooting Top Movers in the IBM Tealeaf Troubleshooting Guide 54 IBM Tealeaf cxImpact Tealeaf Reporting Guide 04 25 2011 04 27 2011 Y im hed E ka E a Ca 04 26 2011 40 O Page Count 35 3 0 25 2 0 15 1 0 0 5 0 0 05 Std Dev Count 1 0 15 04 25 2011 04 26 2011 04 27 2011 Top Movers based on data from 4 to 16 data points consecutive days Slick here to add a description to the report Date Mover Std Dev Count Focus DoD Wow 4 Wk Avg Std Dev 04 25 2011 Page Count 3 07 6 792 77 33 43 53 4 396 25 778 85 04 26 2011 Page Count 0 68 3 863 43 12 14 30 4 531 50 982 93 04 27 2011 Page Count 0 54 5 031 30 23 19 10 4 465 06 996 63 Figure 27 Top Movers Report Window In the report each mover is represented by vertical bars of a different color showing the deviation values of each mover for each time period Movers can be displayed across a range of multiple dates Each bar indicates the standard deviation for the values for a date which is based on data over the rolling window e Dai
141. l value for all the dimensional values 132 IBM Tealeaf cxImpact Tealeaf Reporting Guide For example let us say you have Price event that is stored like the following in the DB Table 11 Effect of X Axis Dimensions on Reports Member Credit Card Product Price Type Bronze Amex Plane 72 Bronze Disc Plane 63 Gold Amex Car 24 Gold Visa Boat 73 Gold Visa Car 32 Silver Amex Boat 43 If you add events to the report set the Data Count to be Sum and make Member Type and Credit Card the X axis dimensions the table looks like Table 12 Effect of X Axis Dimensions on Reports Member Credit Card Price Type Bronze Amex 72 Bronze Disc 63 Gold Amex 24 Gold Visa 105 Silver Amex 43 There are only 2 Gold rows where there were 3 in the database This is because the 2 Gold Visa rows in the DB get combined 73 32 105 since there is no longer the Product type to differentiate them Now let us say you have another event that tracks the Insurance It looks like the following Table 13 Effect of X Axis Dimensions on Reports Member Credit Card Product Insurance Type Bronze Amex Plane 25 Bronze Visa Car 15 Gold Amex Car 15 Gold Disc Boat 20 Gold Visa Plane 25 Silver Visa Car 15 If you add this event to the report you would get the following table Table 14 Effect of X Axis Dimensions on Reports
142. lay e In the X axis you can include up to eight dimensions that share a common dimension to create an implied hierarchy of dimensional values This hierarchy is for display purposes only and cannot be charted e See Adding Dimensions on page 120 e See Effect of X Axis Dimensions on Reports on page 132 Add dimensions to Y axis Adding dimensions to the Y axis creates a vertical striping slicing the measured data in each X axis bucket by the Y axis dimensional values Note You can add up to one Y axis dimension See Limitations on Chart Data on page 122 e See Adding Dimensions on page 120 e See Effect of Y Axis Dimensions on Reports on page 134 Add segment See Adding Segments on page 127 e Adding a segment does not affect the chart display However the source of data for the chart is changed e You can apply up to eight dimensions as segments e If needed you click the segment s drop down menu to select dimensional values with which to filter the data See Dimension Filtering on page 123 Configure date focus and comparison options See Date Selector on page 127 If you want you can add a description for the report See Chart Description on page 131 Save your report See Saving on page 142 Optionally you can export report data to Excel PDF or email format See Import Export on page 144 Building Reporting Data Structures The Report Builder
143. length in seconds to Session Count session count for the Mobile platform Average Session Size and Length by Platform report This report shows the average session size in MB per mobile session count and the average mobile session length in seconds per session count Data is filtered by platform This table lists and describes the information in this report Value Description Platform The mobile platform that the application is running on Valid values are e iOS e Android Mobile Session Size MB per Mobile Session The ratio of session size in MB to session Count count for the Mobile platform Mobile Session Length sec per Mobile The ratio of session length in seconds to Session Count session count for the Mobile platform Average Session Size and Length by Platform report This report shows the average session size in MB per mobile session count and the average mobile session length in seconds per session count Data is filtered by platform 168 IBM Tealeaf cxImpact Tealeaf Reporting Guide This table lists and describes the information in this report Value Platform Description The mobile platform that the application is running on Valid values are e iOS Android Mobile Session Size MB per Mobile Session Count The ratio of session size in MB to session count for the Mobile platform Mobile Session Length sec per Mobile Session Count The ratio o
144. list of text values that are configured for the dimension Group Lists Numeric Populate the dimension from a group list of numeric values that are configured for the dimension IBM Tealeaf cxImpact Tealeaf Reporting Guide Facts Examples For more information about examples of dimensions see TEM Dimensions Tab in the IBM Tealeaf Event Manager Manual Changes to Dimensions In Release 7 1 and Release 7 2 Tealeaf supported the creation and reporting of four sets of references TLT Application TLT URL TLT Server and TLT Host Essentially these reference sets were data dimensions In earlier releases these reference dimensions were common to all events When the Tealeaf Reference session agent was enabled in the pipeline you can map detected values for the following dimensions to a predefined list of values The mapped value was inserted into the corresponding name value pair in the TltRef section of the request The reference dimensions from earlier releases are available in the following dimensions which can be added to reports Table 1 Changes to Dimensions Dimension Old Version New Version Application TLT Application Application Path TLT URL URL Server TLT Server Server Host TLT Host Host These predefined lists can be generated from values that are detected in session data and logged Various reports and multiple Tealeaf CX products used these reference dimensions The new re
145. llowing you to redesign the sequence of fields or remove unused or confusing fields For more information on UI Capture see the IBM Tealeaf UI Capture for j2 Guide Performance Monitoring Tealeaf provides several events for monitoring application performance These events enable tracking of the following types of application performance metrics e ReqCancelled by client or by server e Server generation time e Network time e Roundtrip time e Render time Note Some of the preceding metrics are not available in standard HTML traffic You must deploy the UI Capture solution to track render time in the client See the IBM Tealeaf UI Capture for j2 Guide Through Tealeaf reporting you can compute average minimum and maximum values for these metrics These reports are available through a separate reporting interface e See Analyzing Performance on page 70 IBM Tealeaf cxImpact Tealeaf Reporting Guide These events can be linked to other business process or performance events For example you can track the frequency of incidents when a large render time resulted in a client initiated ReqCancelled event Those events can then be correlated to your abandonment processes to identify if visitors are quitting because of performance issues and whether those issues apply to a specific page e For more information about multi dimensional reporting see Chapter 3 Tealeaf Report Builder on page 105 Segmentation In Release 8
146. lt data collection occurs every 5 minutes in this case report updates must not occur more frequently than a five minute interval for reports that contain completed session data only If the report references data from active sessions you can set the update interval to be more frequent than every 5 minutes Depending on the configured report and the number of reports in the dashboard there can be performance impacts Display Select the component of the report to display in the dashboard Chart or Table e You can add both as separate components to the same dashboard Period Select the data period to display in the dashboard e Dates that do not contain data are zero filled Drilldown When Enabled dashboard users can drill into the dashboard data to review the underlying report Target Tab To select the dashboard and its tab to which to add the report click lt Select a Tab Select the dashboard and tab to which to add the report e See Configuring Dashboards in the IBM Tealeaf cxView User Manual e For more information about the properties see Configuring Dashboards in the IBM Tealeaf cxView User Manual Import Export This information describes the various tasks that are related to import and export of reports in Tealeaf Report Schedules In the Schedule Report dialog you can configure a snapshot of any report at a specified time or times for delivery to email addresses that you list e For more information on c
147. lt format Horizontal Bar Report is displayed in a horizontal bar chart e Line Report is displayed as a vertically oriented line graph e Area Report is displayed as a shaded area chart e Pie Report is displayed in pie chart form The report type can be selected in the Toolbar See Toolbar on page 108 Event Data in Charts This information describes the various types of event data Zero filling Zero filling is used to prevent reporting gaps Report data can be reported as a set of zeros 0 if a time based dimension is added to the report and data is not available for some displayed time segments For null dimension values that are zero filled two dashes are inserted in the report Counts of these values are reported as 0 Events and timestamps Hits are evaluated against the set of current set of events at the time of evaluation If hits are spooled or otherwise not processed immediately there can be effects in reporting if changes are made to event related objects in the interim A message is reported in the Portal See Reporting is delayed due to system performance on page 147 e For more information Tealeaf Event Manager in the IBM Tealeaf Event Manager Manual Summary calculations At the bottom of the report you can review the summary calculations for the displayed table data Note Total and average values are calculated only if the event is configured to display count or sum data These s
148. lude dimensions on the x axis or y axis and applied a Compare period the data in the dimension determines how the report data is displayed Dimensions with static values such as Day of Week are displayed by using individual value that is compared to individual value e Dimensions such as Day and Hour do not have static values Values for these dimensions are displayed side by side in the report Report query returned too many rows gt 1 000 Please filter or TopN your request To prevent runaway database queries that impede the Data Service the Portal and your browser a limit of 1 000 rows of returned data is imposed on any configured report If your report returns more than 1 000 rows the preceding message is displayed and the results are not delivered to your browser for display You must adjust your report configuration and refresh the data Chapter 3 Tealeaf Report Builder 147 148 e To correct the report you can apply a dimensional filter to narrow the range of reported values or you can filter dimensions to display a TopN number of values e Now no limits are imposed on the number of rows in the report which means that the number of events functions and dimensions are not impacted by this limit e Browser performance can be impacted by results that contain fewer than 1 000 rows Where performance is a factor you must attempt to change your report characteristics to reduce the number of rows of data This rep
149. ly movers Report indicates change as a percentage between the focus date and the data for the mover in the rolling window e Hourly movers Report indicates change as a percentage between the displayed hour of the focus date and the data for the mover in the rolling window Note Top Movers are sorted for display that is based on the count of standard deviations and are colored based on that order When a new Top Mover is added to an existing chart color coding for each mover can change For each type of mover the data in the rolling window depends on the configured calculation mode See Calculation Mode Calculation Mode Just below the X axis of the chart you can review the calculation mode that is used for the Top Movers in the report Chapter 2 Analyzing Tealeaf Data 55 56 For each calculation mode a different statement is displayed In the following examples the minimum number of data points is configured to be 4 and the maximum number of data points is 16 e These values are the default values The minimum and maximum values can be configured by parameter See Rolling window on page 67 Calculation Mode Report Statement Consecutive Days Top Movers based on data from 4 to 16 data points consecutive days Same Days Top Movers based on data from 4 to 16 data points same day of week e For more information about calculation modes see Top Movers Calculation Mode on page 65 Chart Description
150. lyze gt Event Activity 42 IBM Tealeaf cxImpact Tealeaf Reporting Guide Event Activity EYES 4 E Qq F View by Labels F include Zeros Label Event Count i gt O AT P Default E e2e E QA_Test Tealeaf Standard Events F Costly Session Too big F cur Hit Count FE hit count A Http 404 Not Found j Http 500 Internal Server Error Long Page Generabon Time W Page Count A Page Generation a Page Generation Max for session Page Generation total for session La Page Network Trip Max for session a Page Network Trip total for session LM page Round Trip Max for session kad Page Round Trip total for session e Page Size Max for sesnon Page Size total for session 2 EREBEREREBEREOEE MB Ramine Cancel tantal emnt far enecinn 62 506 Figure 21 Event Activity options 2 All events that are detected for the currently configured reporting period are displayed To filter the list enter a string in the Filter text box The list of available events is updated based on the entered string 3 To group the events according to their event labels click the View by Labels check box 4 By default events that were not detected during the reporting period are not displayed To display all events including the ones with zero counts select the Include Zeros check box To refresh the display click the Refresh b icon To export the displayed report click the Export r icon See Expor
151. mpact Administration Manual Tealeaf Data Model Tealeaf Report Builder uses a dimensional data model that is populated by event based mechanisms to deliver a reporting facility of unprecedented power and flexibility to manage the customer experience of your web application e Events and event related mechanisms are developed and tested through the Tealeaf Event Manager which is integrated into the Tealeaf Portal See Tealeaf Event Manager in the IBM Tealeaf Event Manager Manual This information provides an overview of the conceptual terms and data relationships of the Tealeaf event and report data model e For long time Tealeaf users the following sections include information about how the report data model has transitioned from Release 7 x to the current version Structural Overview An event is a condition that is detected in the session data stream that triggers an action See Events on page 9 A hit attribute is a specified start tag and end tag in session data that can be referenced as a condition for one or more events Hit Attributes can also be explicit text strings in the data Note Hit Attributes are not directly applicable to reporting Hit Attributes are defined in the Tealeaf Event Manager See TEM Hit Attributes Tab in the IBM Tealeaf Event Manager Manual An event is associated with one or more report groups which are collections of dimensions on which you can report simultaneously See Report Gro
152. mplete e Server generation time takes too long e Application level errors e System errors IBM Tealeaf cxImpact Tealeaf Reporting Guide Sometimes identifying these conditions for building events to track them is not intuitive For example depending on how your web application is constructed the basic user event of abandon checkout process can include the following events as failure steps e Moving back to product pages e Clicking a Contact Us link e Opening FAQ pages If you are can develop separate events on these items and then consolidate them into a single Abandon Process event you can quickly analyze the most common sources of customer abandonment e You can also create events that are identified as abandoned but the reason for which is not known For example you can create an event checks for the general abandonment condition and the NOT conditions of the identified methods of abandonment By identifying the unknown you can begin to explore the reasons why it is not known KPIs are typically defined as one or more linked events which are surfaced in reports or scorecards Note cxView supports the development and publication of KPI scorecards See Configuring KPI Scorecards in the IBM Tealeaf cxView User Manual Tealeaf provides an end to end scenario to describe how to monitor an example shopping cart process and to generate reporting on it See E2E Scenario Create Conversion Rate Dashboard in the IBM T
153. nager See TEM Events Tab in the IBM Tealeaf Event Manager Manual IBM Tealeaf cxImpact Tealeaf Reporting Guide Event dependencies As part of the configuration of the conditions for an event you can require the presence of another event or event value which creates an event dependency There are two available methods for creating dependencies between events e Implicit dependency Tealeaf events can be triggered at the start of session first page end of page on the last page or at the end of the session These discrete points of evaluation can be used to create implied dependencies For example you can guarantee that any event configured to trigger on the last page can reference the output generated by any event triggered at the start of the session e Explicit dependency As one of the conditions of the event you can specify that another event or event value must be present Explicit dependencies are only valid between events that share the same trigger point For example an event configured to be triggered at Every Hit cannot reference events triggered at Last Hit Explicit dependencies can be reviewed through the Tealeaf Event Manager See TEM Events Tab in the IBM Tealeaf Event Manager Manual Action In the event action a value can be stored when the event occurs which can be the count of the event that occurs the text or numeric string that is obtained with a hit attribute or the contents of a previous event value
154. nal values at the time the event fired When you drill into a hit based report a search is run to return relevant results which can return session counts that do not match expectations that are based on the report data for the following reasons Note The following explanation applies to hit based reports by using dimension value filters and how to match up report results with search results Session based report data must match search results For some reports depending on the type of drill down that is run the And on Same Page search capability can be used to return correct matches In some cases however it is not possible for the Portal application to use this search method and the reported counts do differ Text searching is session based When a search is run any session that contains the dimensional value and the event is returned even if the dimensional value on the hit where the event fired is different from the value in the search For this reason a higher number of sessions can be displayed when drilling into the initial session list For example suppose that you have two 4 page sessions 1 Session 1 has page 1 with dimension value Appl On page 4 the value is App2 when Event 1 fires 2 Session 2 has page 1 with dimension value App2 On page 4 the dimension value is Appl when Event 1 fires Suppose that you are viewing a report that identifies the occurrence of App2 on the first page of the session When you click t
155. nations of conditions as shown in the following diagram Note In practice almost all conditions are based upon a text pattern that appears in the data stream Pre Built Objects Evaluate Condition based on Trigger i FirstPage Page End ofPage Last Page Patterns Session End Browser OS Query String etc Hit Attributes i EN Hit Type Response Size etc Basic like a search Session Attributes And Or Not Count Bot Session Referer etc Compare values gt lt etc User Defined Patterns Exists or Tags response string or customtags Advanced JavaScript Events Event count Event value etc Event Properties Note Events and Custom timestamp hit number etc Variables can be accessed Custom Variables across pages Like sessionbas ed event values S Figure 2 Tealeaf Event Conditions Session attributes In addition to managing events hit attributes and dimensions the Event Manager also enables configuration of session attributes that can be read and set by events which are used in alerts fired based upon events and tracking of major movers deviations e A session attribute is similar to a custom session attribute or UserDef user defined variable in earlier Tealeaf versions Session attributes are used to save interesting session state information with the session for later conditions or reporting See TEM Session Attributes Tab in the IBM Tealeaf Event Manager Manual Event Typ
156. nd if the tags are found to store the value in between the tags e A Tealeaf event can be the appearance or absence of a specific data element or value in the request or the response e Resulting actions can include setting values and generating alerts Some events are specific to a hit while others can be processed only with the entire session in hand As each hit is added to a session in the Short Term Canister event definitions are compared against the data in the hit When a session ends and is written to the Long Term Canister events that are associated with an entire session are evaluated Event Definitions An event is defined as a combination of Chapter 1 Overview of Tealeaf Reporting 9 1 Trigger The page or session level state at when the event is evaluated See Trigger on page 12 2 Condition The event session attribute or hit attribute that is searched for in the session data If the condition is detected the event fires and the specified value or values are recorded See Condition on page 12 3 Action The data to record and the method of recording The specification of the action indicates the type of value and the instance of it to record to the database Event related data is written to the Short Term Canister and may be aggregated into the reporting database e Recorded values can be used in reporting or to trigger a condition in a later event See Action on page 13 4 Dimensions
157. nsion Filtering Adding Segments Date Selector Compare Range Chart Window Chart Description Chart Types Event Data in Charts Effect of X Axis Dimensions on Reports Effect of Y Axis Dimensions on Reports Effects of Dimensions on Ratios Drill Down Searches Report Options Display tab Advanced tab iv IBM Tealeaf cxImpact Tealeaf Reporting Guide 93 93 93 94 94 94 95 95 96 96 97 97 98 98 99 99 100 100 101 101 102 102 103 103 104 105 105 107 107 108 109 110 111 112 114 114 117 117 119 120 120 T21 121 122 122 123 127 127 128 130 lt 131 lt 131 131 132 134 136 136 137 138 140 Data Item Order tab Security tab Saving Save Report Save Report As Add to Dashboard Import Export Report Schedules Export 3 Report Manager Error Messages Chapter 4 ee ee al Overview Report Type Select Report Report Properties General Properties Tab Access Permissions Tab Report Schedules Report Schedule General Tab Report Schedule History Tab Report Labels a ee Creating Report Labels g Adding Labels to Reports Removing Labels from a Report Deleting Report Labels Importing and Exporting Reports Exporting Report Data Report Templates Exporting Report Templates Limitations A Recommended Workflow Export Templat
158. o 10 12 14 16 18 20 22 Hour of Day Figure 63 Activity Reports Session Duration Session Hits Avg Max Displays the average number of hits per session for the current day The report includes the maximum values for the current day 98 IBM Tealeaf cxImpact Tealeaf Reporting Guide Session Hits vg Max f Activity Report Session Hits Avg Max 11 05 2010 ater 10 12 14 16 18 20 22 Hour of Day O Max Hits O Hits Session Figure 64 Activity Reports Session Hits Avg Max Session Size Avg Max Displays the average size of sessions that occur for the current day The report includes the maximum values for the current day Session Size Avg Max Activity Report Session Size Avg Max 11 05 2010 10 12 14 16 18 20 22 Hour of Day Max Session Size O Avg Session Size Figure 65 Activity Reports Session Size Avg Max Traffic MB Displays session traffic megabytes for the current day The report includes the totals for request response and both data sets for each hour of the current day Chapter 2 Analyzing Tealeaf Data 99 Traffic MB S aml Awa n Activity Report Traffic MB 11 05 2010 80 60 Or 40 N 20 0 0 10 12 14 16 18 20 22 Hour of Day E Request E Response W Total Figure 66 Activity Reports Traffic MB Round Trip Displays average and maximum round trip times in seconds for the current day Round Trip a Activity Report Round Trip 11 05 2010 aes Max Round Trip O Avg
159. o session count for the Mobile platform Chapter 5 Reports Provided by Tealeaf 169 170 Average Session Size and Length by Platform report This report shows the average session size in MB per mobile session count and the average mobile session length in seconds per session count Data is filtered by platform This table lists and describes the information in this report Value Description Platform The mobile platform that the application is running on Valid values are e iOS Android Mobile Session Size MB per Mobile Session Count The ratio of session size in MB to session count for the Mobile platform Mobile Session Length sec per Mobile Session Count The ratio of session length in seconds to session count for the Mobile platform Average Session Size and Length by Platform report This report shows the average session size in MB per mobile session count and the average mobile session length in seconds platform per session count Data is filtered by This table lists and describes the information in this report Value Description Platform The mobile platform that the application is running on Valid values are e iOS Android Mobile Session Size MB per Mobile Session Count The ratio of session size in MB to session count for the Mobile platform Mobile Session Length sec per Mobile Session Count The ratio of ses
160. o your report define the time period and drill into details From the left side of the Report Builder you can add or remove events and dimensions See Data Selector Panel on page 109 The configured report is updated in real time in the main window See Chart Window on page 130 Details on the currently displayed report can be accessed through the toolbar See Report Details on page 110 A toolbar of useful tools is available above the main window See Toolbar on page 108 Through the toolbar you can specify the date or range of dates to display in the report See Date Selector on page 127 106 IBM Tealeaf cxImpact Tealeaf Reporting Guide To change display options click Options See Report Options on page 137 In the table below the chart you can review the details of the displayed report Some columns of the report contain hyperlinks for the reported values See Drill Down Searches on page 136 Basic Workflow 1 Add events See Adding Events on page 112 Note To segment by multiple dimensions you must use events that have report groups facts that contain both dimensions Add dimensions to X axis e By default the X axis contains the Hour of Day dimension When the chart is displaying one day Report Builder displays one hour buckets e Changing the X axis dimension changes the way that the chart is rendered and the data that is returned for disp
161. om today s date make a selection from the Quick Select drop down The Quick Select range is applied to the Focus range or the Compare range depending on which one you are currently configuring Compare Range You can compare the selected date range to another range Note Functions may be applied to the Focus range only When a function is added to a report you may not configure a Compare range for the report To define a compare range 1 Configure the base date range 2 Click the Compare to Date Range check box 3 Configure the compare range which is indicated by yellow highlighting Note When you compare more than a month of data the following dimensions do not work in the comparison e Day of Year e Month e Month Name e Quarter Starting e Week e Day and Hour and Hour of Day can show confusing or incomplete data if the volume of data that is retained for hourly data is less than the selected date range Overlaps between the Focus range and Compare range are highlighted in green 128 IBM Tealeaf cxImpact Tealeaf Reporting Guide Note The Compare range must be the same number of days in length as the Focus range In the following example the focus range is compared to the preceding week Date Selector Quick Select Today El ee s m t w t r s sim t w rir s v TEE IV Compare to Date Range 2 6 2 8 KTO LL 3 4 5 6 Z a 9 107 11 2 7010 10 113 20 010 12 13 14 15 16 17 18 14 15 16
162. onfiguring access permissions for reports see Report Access Permissions in the IBM Tealeaf cxImpact Administration Manual 144 IBM Tealeaf cxImpact Tealeaf Reporting Guide Schedule Report General IV Active Description Basic Counts Schedule Options Daily l Sun M Mon I Tue Wed Report Basic Counts Weekly Thu MP Fri I sat SN eels TEDE C Monthly IV Excel XML Send t Time Zone Focus Day Offset F Language English US z Recipients To nobody tealeaf com noone tealeaf com CIGG BCG List email addresses separated by a comma Figure 93 Schedule Report To schedule a report Note To configure and deliver report snapshots from the Portal you must enter a valid email address for your user account See My Settings in the IBM Tealeaf cxImpact User Manual 1 General Configure the following general properties a To enable the report schedule click theActive check box at the top of the window e To disable clear this check box b In theDescription field enter a meaningful name for the schedule This description is available to users who are looking to configure snapshots See Report Manager in the IBM Tealeaf Reporting Guide 2 Schedule To configure the schedule a Select the interval of the schedule Daily Weekly or Monthly Depending on your selection the following options are available Daily Select the day or days of the week wh
163. ons on Chart Data The following limitations apply to selected and charting data Regardless of whether some of the selected events and dimensions can be charted or not the data that is displayed in the chart is correct General data dimension limits to reports In a report you can have up to nine specified dimensions e 4 x axis dimensions Note A chart cannot be rendered for a report that contains multiple X axis dimensions e 1 y axis dimension e 4 segment dimensions A chart can have up to nine dimensions including the date dimensions which are always available Note You can add more than four distinct dimensions by adding time dimensions They do occupy spots in the X axis Y axis and Segment zones Dimension limits for charting The following limitations apply to the display of chart data regardless of chart type e Multiple dimensions cannot be charted e You cannot chart a Y axis dimension if you include multiple events The number of dimensions depends on the type of chart that you have selected Bar Line or Shaded charts You cannot chart a Y axis dimension if you include multiple events e Pie You can add up to 4 segment dimensions and 1 Y axis dimension if you have only 1 event You cannot add a Y axis dimension if you have more than 1 event You cannot add X axis dimensions to a pie chart If you switch from a bar line shaded chart to a pie chart the pie chart ignores the x axis dimensi
164. ons that you had configured Dimension color coding In the Dimensions tab the following color coding scheme is used to indicate the usability of a displayed dimension in the currently configured report 122 IBM Tealeaf cxImpact Tealeaf Reporting Guide Color Description blue Dimension is user configured dimension gray Dimension is included in the default installation by Tealeaf dark gray Dimension is not compatible with selected event Dimension Filtering You can reduce what data is included in the chart by editing the dimension filtering to include or exclude specific dimensions to limit the display of filtered dimensions to a specified top N number of values or both For example suppose that you are interested in where visitors are first entering your site You can create a session that is called First Hit of Session which is triggered in all sessions on the first hit You can then associate the Tealeaf dimension URL Normalized with the event You can now report the URL where the first hit of the session is triggered Depending on the site however this list of URLs can be too long to be useful Using dimensional filtering you can limit the report to display only the top 25 values For various reasons you may have already decided to filter the list of values in the URL Normalized dimension to a whitelist of accepted and useful URLs In the Tealeaf Report Builder you can filter the report to display only the top 25 val
165. ontains the values Apple and Orange e The automated data trimming operation removes these values from Dimension A The report data is not updated to mark these values as others e The trimmed values is previously recorded with Event A If you create a report in the Tealeaf Report Builder by using Event A and do not filter it by any dimension the counts of the events are already aggregated So the report data reflects the accurate total of event occurrences If you then apply Dimension A which is trimmed your report on Event A does not include any counts that were recorded when Apple and Orange were detected As a result these counts cannot be summed to reach the count of the unfiltered parent event IBM Tealeaf cxImpact Tealeaf Reporting Guide This discrepancy in the report counts can be resolved only when the report data is updated to mark trimmed values as others The choice of whether to update reporting data to use the others value is configurable Note If you do not update counts in the reporting data as part of your dimension trimming these updates are not completed if the option is enabled later See Data Management for Dimensions in the IBM Tealeaf Event Manager Manual e After you have review the results of the trimming operation in your reports you can reset the trim flag on the dimension so that the Portal message is no longer displayed when the dimension is used in reports See TEM Dimensions Tab in the
166. or a session attribute The action defines 1 The value or values that are recorded e Values that are tracked for recording are defined in the Event Summary of the Event Wizard of the Event Manager See TEM Events Tab in the IBM Tealeaf Event Manager Manual e Values that are recorded are defined in the Value step of the Event Wizard of the Event Manager See TEM Events Tab in the IBM Tealeaf Event Manager Manual 2 The availability of the data for search and reporting 3 The session attributes populated by the event value e Actions are defined in the More Options step of the Event Wizard of the Tealeaf Event Manager See TEM Events Tab in the IBM Tealeaf Event Manager Manual 4 The report group or groups that are associated with the event See Dimensions on page 16 The reports groups that are associated with the event are defined in the Report Groups step of the Event Wizard of the Tealeaf Event Manager See TEM Events Tab in the IBM Tealeaf Event Manager Manual Event Development Access to the Event Manager is controlled by the User configuration under Portal Management e See CX User Administration in the IBM Tealeaf cxImpact Administration Manual Event testing Since the number and complexity of events can affect system load it is important to ensure that events produce the wanted data The Event Manager includes an integrated tester to test your defined events against session data before it deploys them
167. ors can configure the calculation mode through thePortal Management page Note Switching between Top Mover Calculation Modes results in the clearing of the old data from the database When the mode is changed data can be back populated where possible Avoid changing modes frequently See Data Collector in the IBM Tealeaf cxImpact Administration Manual Consecutive Days When Top Movers are computed over consecutive days the data set includes the focus day and all days preceding it that have not been trimmed e In the table below F indicates the focus day and SD indicates the data required to calculate the standard deviation for a 7 consecutive day Top Mover calculation e The Top Mover calculation requires 8 days of data Table 4 Consecutive Days Sun Mon Tue Wed Thu Fri Sat SD SD SD SD SD SD SD F When Top Movers are calculated in Consecutive Days mode you can see data within a few days instead of waiting four weeks to see a valid data set in the Same Days mode Same Days In Same Days mode top movers are calculated based on the values for the same hour or day from the preceding weeks For example deviation values for Wednesday are computed using data from the previous Wednesday e In the table below F indicates the focus data and SD indicates the data that is used to calculate the standard deviation for the 4 same day Top Mover calculation e The Top Mover calculation requ
168. ort including all events ratios and dimensions included in the report 110 IBM Tealeaf cxImpact Tealeaf Reporting Guide Report Details Title hcount and scount Description Dates Focus 10 04 2010 Metrics Y Hit Count Event Hit Count Data Type Sum Report Group Traffic Type Description Session Count Event Session Count Data Type Count Report Group Traffic Type Description Filters Traffic Type Dimension Traffic Type Position AXIS Figure 78 Report Details window Section Description Title The name of the saved report Description The description can be edited next to the displayed chart Dates The focus date range and if applicable the compare range Metrics Events and ratios that are used in the report Filters Dimensions that are applied to filter the report data Reports Provided by Tealeaf Tealeaf provides a set of reports that can be loaded through the Portal e See Chapter 5 Reports Provided by Tealeaf on page 165 Chapter 3 Tealeaf Report Builder 111 Many of these reports can be loaded or re created through the Tealeaf Report Builder to generate reports specific to your reporting needs These reports can be useful tools for learning how the Report Builder works e See Activity Reports on page 22 e Any report available in the Report Builder can be added to dashboards as charts or tables for snapshot reporting See Add to Dashboard on p
169. ort uses one or more dimensions whose oldest observed values have been trimmed As a result this report may not reflect all originally observed dimension values To prevent the runaway growth of dimension values in the database Tealeaf imposes the automatic trimming of dimension values when the number of values that are stored in the database exceeds a predefined limit When the number of values that are stored for an individual dimension exceeds the limit the oldest dimension values are removed from the database You can configure this limit to be a high number which is useful for dimensions such as URL Normalized You cannot completely disable this feature As part of this trimming of dimension values all instances of the removed values are marked as others since the value is no longer among the available set What you can configure is whether the marking of values as others is applied to all stored report data Note The marking of all trimmed values as others for a dimension is a resource intensive process Depending on this number of values that are trimmed and the number of impacted reports this process can take a long time You can choose to not change stored report data to others However in this case discrepancies can be introduced between the counts for events in a report that is not filtered by a dimension and the counts for events in the report that is filtered by this dimension Suppose that e Dimension A c
170. ough the context menu for the event That average function is a rolling average over the range that is specified for the function See Function period ranges on page 118 Effect of X Axis Dimensions on Reports By default labels for dimensions on each axis are empty To specify a label click Options See Report Options on page 137 Note For display purposes chart labels for lengthy dimensional values can be trimmed To see the original value move the mouse over the label to display the tooltip Note Multiple X axis dimensions are not charted Chart e Bar Graphs Each first x axis dimension value becomes a major unit on the x axis On charts no second x axis dimension is permitted Each event gets a bar within the minor unit The height of the bar is the count sum and so on e Line Shaded Area Graphs Each dimension segment of each event gets a separate line e Pie You cannot have X axis dimensions on a pie graph Table e The first X axis dimension becomes the first column Each dimension value gets a row e The second X axis dimension becomes the second column Each dimension value gets a row for each dimension value in the first X axis dimension e The Y axis dimension is listed next e Each event gets a column Events are listed in the order in which they are added to the report e Each row must have the total value for that dimension combination The first row must be the tota
171. p Network Trip One Hit Session Count One Hit Session Ratio Req Cancel Count Total Fact Count Facts Hit Facts Session Event Activity Event Activity Report Exporting from Event Activity Report Copyright IBM Corp 1999 2014 ODDUTOTKRKRBRWWWWWWNNNHHE m Vii 21 99 23 23 24 25 26 27 28 29 30 31 32 34 lt 35 36 37 38 39 40 41 42 42 43 Notes on Searches Executed via Event Report Drill Downs Counts in Event Activity Report Other Event Reports Analyzing Top Movers Overview n Workflow Toolbar 3 Adding Top Movers Adding Dimensions Report Window Calculation Mode Chart Description Mover Detail Table Report Display Issues Changing the Focus Period Report Access Permissions Report Schedules Export 5 Adding Reports to Dashboards Options E Report Mode Visual Threshold Deviation Calculations Top Movers Calculation Mode F Updates Basic Calculations Example STD Calculation for Top Mover Ratio Movers Analyzing Performance g Configuring Performance Reports Toolbar Date Range Selector Options Drill Downs on URL dimension Notes on Calculations Client Performance Report Render Times Chart Broken Images Chart JavaScript Alerts Chart Table Fields Detail Reports by URL Connections Report Report Computations Connection Types Detail Report Response Time Report Response Time Detail Report
172. p to the maximum number of occurrences that you specified For example if the URL Normalized dimension is filtered for the top 25 values the report is updated to show data that occurs on the 25 most frequently visited URLs of your web application e For Top N reporting you can choose to display up to the Top 1000 values Limitations in Top N reporting The following limitations apply to Top N reporting e Top N dimensional filtering can be applied to one dimension on the X axis Y axis or the Segment e Top N filtering cannot be applied to calendar dimensions Chapter 3 Tealeaf Report Builder 125 e Top N filtering cannot be applied when a comparison period is applied to the report e Top N filtering cannot be applied in a report that also uses one or more data functions See Adding Functions on page 117 Depending on the type of dimension some filtering options may not be available e The Day and Hour dimension or dimensions that return timestamp values cannot be filtered by values since those values are not set Dimension Value Selector When you choose to include or exclude values you can select one or more dimension values in the Dimension Value Selector Dimension alue Selector TF Empty HF Limit F mul others W BOT BROWSER C MOBILE M SI MOBILE_BOT SAuUNKNown Figure 82 Report Builder Dimension Filter Selecting values e To filter the display enter text in the textbox and pres
173. per User Figure 29 Report Access Permissions e To configure access select the appropriate user groups in the left or right panel and click Save In the left panel you can configure the administrators of the report by available user group e Report administrators have all of the permissions available to specified users of the report Chapter 2 Analyzing Tealeaf Data 59 Report administrators can edit and delete the report e Members of the Admin and cxView Admin groups are administrators for all reports in the system In the right panel you can configure the users of the report by available user group Report users can see the report change parameters export it and save it under a new name You can also change mover report access permissions through the Report Manager See Chapter 4 Report Manager on page 151 Report Schedules Schedule Report General IV Active Description fte st rpt spol Schedule Options C Daily C Sun Mon Tue Wed Report test rpt spol fe Weekly C Thu Fri lt 5at Hour Of Day fo oo gt Monthly Email Format f ppF Send At 1 00 z IV Excel Focus Day Offset fo Language English US x Recipients nobody tealeaf com List email addresses separated by a comma Figure 30 Schedule Report You can schedule the execution of the report on a daily weekly or monthly basis for delivery to selected users in PDF or Excel format Note To
174. port is disabled when this option is selected To size the stack as relative percentages click the check box Note Bars and charts cannot be stacked together and are therefore independent options Selecting a stacking option when no report data is configured with that display option results in no change to the report Data Sorting You can choose to sort the display by dimension values or values in the data series in either ascending or descending order In the data table these sorted values are displayed as columns from left to right Legend You can select the location for where the legend is displayed X axis Select this check box to display the configured data along the X axis of the display Options e Label Enter a text label for the X axis e Text Angle To display text at an angle enter a value in degrees at which to display the text Positive values display text at an increasing slope above the horizontal e Prune Labels When selected labels are pruned to fit the available space Y axis Select this check box to display the configured data along the Y axis of the display Options e Label Enter a text label for the Y axis Scale Select the scale for the Y axis data You can choose to display data in Actual scale or in the selected zoom scale e Auto zoom When Enabled the chart is automatically zoomed to best represent the displayed data For more information about auto zoom move the mouse over the Help icon
175. port only the source data name is not changed Remove Remove the Top Mover from the report Hourly versus Daily movers In each report you can display Hourly or Daily movers but not both When hourly movers are selected only Hourly movers can be used in the report Note The creation and reporting on Hourly movers is an enhancement that is associated with cxView a separately licensable component of the Tealeaf CX system See Enhancements to Top Movers for cxView in the IBM Tealeaf cxView User Manual e If you are using Hourly movers you can configure the hour that is displayed in the report See Changing the Focus Period on page 58 e To switch between Daily and Hourly movers or vice versa clear the report Movers can be created for event values dimensional values or ratios See TEM Top Movers Tab in the IBM Tealeaf Event Manager Manual e For more information about differences in displayed content for each type of mover see Report Window on page 54 Top N filtering Optionally you can configure the report to display a selected number of the topmost movers which are based on the absolute value of the calculated deviation For example suppose that your report displays the following movers e Mover A 1 44 e Mover B 0 32 e Mover C 0 85 If you configure the report to display the top two movers then the report displays Mover A and Mover C Since the absolute value of Mover B is the least it is dropped
176. porting model provides much greater flexibility in the dimensions that you can use For cxResults Note The use of dimensional data in cxResults is not supported in this release A fact is a data structure that is generated when an event fires It contains the triggering event its value and the related dimension or dimensions and values The fact is the essential data storage structure for Tealeaf reporting This internal storage mechanism is not directly accessible to Tealeaf users through the Portal Note Any data that is to be visible together in the same report must be stored in the same report group because data is stored at the fact level in the database All facts that are associated with an instance of a triggered event contain the same fact value Each fact that is associated with a single event can contain dimension data for a different report group Chapter 1 Overview of Tealeaf Reporting 17 Multiple facts can be charted together if they share one or more common dimensions For example if two facts share the DimURL dimension then they can be displayed in the same chart e Multiple time based events can always be displayed in the same chart since they always share time as a dimension type axis e For reports not based on time the events in them must share a common dimension to be displayed in the same chart Changes to Facts Facts did not exist in Release 7 x or earlier Fact Values Fact values are even
177. quired to support the Release 8 0 data model alerts have not changed much from Release 7 2 Alerts are now defined through the Tealeaf Event Manager in the Tealeaf Portal e See TEM Alerts Tab in the IBM Tealeaf Event Manager Manual Report Groups An event can be associated with one or more report groups A report group is a set of dimensions that can be displayed on the same report A report group can be thought of as the parent of dimensions For example you can create a report group that is called user agent properties to contain values for the following properties that are associated with mobile user agents e User agent name e Screen width e Screen height e Javascript support In the preceding example the inclusion of the user agent name dimension is useful for combining dimensions into new reports If another dimension also includes this dimension then dimensions from each of the two dimensions can be displayed in the same report The preceding dimensions are of different data types yet they can be added to the same report in the Tealeaf Report Builder Note Up to a maximum of 4 dimensions can be displayed in the same report group Dimensions in the same report group can appear in the same report Dimensions in different report groups cannot appear in the same report Note Since you can create events and report groups independently some report groups can not exist for the lifetime of the event For example data tha
178. r and the Top Movers pages By assigning labels to reports you create you can quickly locate and load them when needed Any report label can contain reports from the Tealeaf Report Builder and the Top Movers report page A report can be assigned to multiple report labels All reports are automatically assigned to the Default report label when they are created You can remove this assignment if you want Chapter 4 Report Manager 159 160 All reports must belong to at least one report label If all labels are removed from a report it is automatically assigned back to the Default label Creating Report Labels To create a report label complete the following steps 1 2 3 4 In the Report Manager click theLabels group in the left navigation pane Click Labels The available report labels are displayed Click lt Create Report Label Enter a Title value for the report label e When one or more reports is added to the report label this value is displayed to all Tealeaf users who can access the added reports either through the Tealeaf Report Builder or the Top Movers report page To save the report label click Save The label is listed under Report Labels panel e To cancel creating the report label click Cancel Adding Labels to Reports After you create a report label you can use the following steps to add the label to reports 1 6 7 8 In the Report Builder click the appropriate gro
179. rd deviation and average calculations ignore the null value data point Configuring the data volume of the rolling window The minimum number and maximum number of days of data that is required for a valid Top Mover calculation are defined by parameter e Top Movers Minimum data points for calculations e Top Movers Maximum data points for calculations e See Data Collector in the IBM Tealeaf cxImpact Administration Manual Updates Depending the type of Top Mover data is recalculated on an hourly or daily basis e Hourly movers are calculated on the first Data Collection run that occurs 30 minutes after the hour Any newly available data is applied to the calculations up through the preceding complete hour For example if the calculation is done at 10 40 am it includes any new data that is timestamped before 10 00 am In the preceding example data with a timestamp between 10 00 am and 10 40 am is not applied to the calculations during the current run Daily movers are calculated at 4 30 am each morning Any newly available data is applied to the calculations up through the preceding complete day For example if the calculation is done at 4 30am on April 26 it includes any new data that is timestamped before 12 00 am April 26 In the preceding example data with a timestamp between 12 00 am and 4 30 am April 26 is not applied to the calculations during the current run You can change the time when calculations are
180. re provided for each date If the focus period is a single day break downs are for each hour of the selected date Hit Count The number of hits that are served for the specified focus period Avg Size KB Average size in KB of each instance of the page that is generated during the time period Avg Round Trip Average round trip time in seconds between sending the request and receiving the last packet of the response See Terms and Definitions on page 89 Avg Net Trip Average time across the network in seconds See Terms and Definitions on page 89 88 IBM Tealeaf cxImpact Tealeaf Reporting Guide Avg Page Gen Average time in seconds to generate a page Avg Render Time Average time in seconds to render the page in the visitor s browser Max Round Trip Maximum round trip time in seconds between sending the request and receiving the last packet of the response See Terms and Definitions Max Net Trip Maximum time across the network in seconds See Terms and Definitions Max Page Gen Maximum time in seconds to generate a page Max Render Time Maximum time in seconds to render the page in the visitor s browser Terms and Definitions Web Response Server Next Request gt Figure 49 Summary Tealeaf gathers performance data from the first time the web server receives a request until it receives the next request for a new page or an Ajax call This performance data provid
181. regation and storage of the underlying data The variations in this data are then calculated and stored becoming available for reporting While theTop Movers page enables you to add movers as soon as they are created or to combine multiple movers for any focus date the underlying data may not support the report e It can take at least two weeks after a mover is created before it is populated with sufficient useful data to populate a Top Movers report See Deviation Calculations on page 65 If the report is blank the combination of movers and focus date results in no available data at all e Try changing the date range If you cannot find a date that contains mover data you must review the date against the creation date for the mover in the Change History dialog See Object Change History in the IBM Tealeaf Event Manager Manual Through the Tealeaf Report Builder you can create a simple report to verify that the source events or dimensions are populated with data for the selected focus date See Chapter 3 Tealeaf Report Builder on page 105 Chapter 2 Analyzing Tealeaf Data 57 If the report contains multiple movers and one of the movers lacks data the data for the other mover is still displayed Try removing the mover that contains data to see whether the preceding error message is then displayed If you cannot find the mover to add verify that you have selected the correct type of mover to add Only Hourly move
182. rovided by Tealeaf and how Tealeaf users can quickly create insightful reports through the Tealeaf Portal Additional information is provided on how data is captured and aggregated for reporting purposes Overview of Tealeaf Data When visitor session data is captured by the Passive Capture Application it is forwarded to a Processing Server where additional processing is done to analyze its contents for among other things reporting As hits are processed the Processing Server maintains counts of individual events and other session related data At 5 minute intervals these counts are gathered from the Processing Server and sorted into hourly buckets within the Reporting database This data is then available for reporting e See Tealeaf Data Flow in the IBM Tealeaf cxImpact User Manual Tealeaf Data for Reporting For reporting purposes the key Tealeaf data objects are events dimensions hit attributes and session attributes These user created entities can be designed to monitor key metrics in your web application and in the Tealeaf system itself Term Description Session Attribute A session attribute is a variable that is associated with the session that can be updated during or after the session is complete For example Tealeaf provides a session attribute to track the login identifier of visitors to your web application After this session attribute is properly configured it contains the login identifier as soon as it is de
183. rs are displayed if you are using Hourly movers in the report page Report display limits Note If you add a Top Mover or dimension and the total number of potential rows to be displayed in the detail table exceeds 1 000 rows a warning indicates that report performance can be affected If the warning is ignored the Report Builder attempts to query and display the report If this row limit is indeed exceeded in the returned data the report is not displayed See Report query returned too many rows gt 1 000 Please filter or TopN your request on page 147 If the warning is canceled the proposed changes are maintained so that you can apply filtering to reduce the scope of the report See Dimensional filtering on page 52 Changing the Focus Period The Top Movers report can display top movers over multiple days To change the focus date range complete the following steps The default focus period is the last complete period for the type of Top Mover For example if it is 10 30 AM on April 26 the default time for hourly Top Movers is 9 00 on April 26 For daily Top Movers the default focus is April 25 1 To change the focus period click the date in the toolbar The Date Selector is displayed Date Selector Quick Select Today El 04 14 25 757201 BET TLE A EU LER 1 2 3 4 5 6 71 8 9 10 11 128 3 4 5 6 7 8 9 13 14 15 1617 18 19 10111213 14 15 16 20 21 22 23 24 25 26 17 18 19 20 21 22 23 27
184. rvice may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not grant you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A For license inquiries regarding double byte DBCS information contact the IBM Intellectual Property Department in your country or send inquiries in writing to Intellectual Property Licensing Legal and Intellectual Property Law IBM Japan Ltd 19 21 Nihonbashi Hakozakicho Chuo ku Tokyo 103 8510 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This
185. s ENTER Only the dimension values that match the filter string are displayed e To use the selected values click Select e To cancel changing the values click Cancel The Dimension Value Selector can contain the following special values Empty Limit Nu11 e Others 126 IBM Tealeaf cxImpact Tealeaf Reporting Guide For more information about these values see TEM Dimensions Tab in the IBM Tealeaf Event Manager Manual Adding Segments You can specify data segments to use to filter the displayed report data The Segment specification describes the values for which you are reporting Segment filter values are not necessarily displayed in the report Note If your segment is defined by a set of whitelisted values drill down searches on those values is not permitted due to the complexity of the query logic e To modify the values that are included in the segment click the Segment s drop down and select Filter See Dimension Filtering on page 123 For example suppose that you are looking for an answer to the following question show me the products Y axis by credit card X axis for member types Segments Suppose you want to examine what products the Gold and Silver members purchased by credit card You do not necessarily care for breakdowns by individual member type you want to only know the products that are purchased by Gold and Silver members collectively To complete this filtration you add the
186. s can be edited by admin users only All other users must save the report under a new name and modify the new one To access the Technical Site Metrics dashboard 1 In the Tealeaf Portal select Dashboards gt Technical Site Metrics 2 To see the available activity reports click theActivity Reports tab e See Technical Site Metrics Dashboard in the IBM Tealeaf Reporting Guide To see individual reports From the Technical Site Metrics dashboard you can open the underlying report for any displayed dashboard component e To see the underlying dashboard click the View EJ icon The selected report is opened in the Chapter 3 Tealeaf Report Builder on page 105 Additional information is provided below e You can also open any of these reports through the Open command in the Chapter 3 Tealeaf Report Builder on page 105 The names of all activity reports begin with Activity Report e See Activity Reports on page 22 Performance Reports The Performance reports identify the performance of your web application in terms of content delivery and network and render times Some of these reports are also available as components of the Technical Site Metrics dashboard To access the Technical Site Metrics dashboard 1 In the Tealeaf Portal select Dashboards gt Technical Site Metrics 2 To see the available Performance reports click the Performance Reports tab e See Technical Site Metrics Dashboard in the I
187. sion length in seconds to session count for the Mobile platform Average Session Size and Length by Platform report This report shows the average session size in MB per mobile session count and the average mobile session length in seconds per session count Data is filtered by platform This table lists and describes the information in this report Value Description Platform The mobile platform that the application is running on Valid values are e iOS e Android Mobile Session Size MB per Mobile Session Count The ratio of session size in MB to session count for the Mobile platform Mobile Session Length sec per Mobile Session Count The ratio of session length in seconds to session count for the Mobile platform IBM Tealeaf cxImpact Tealeaf Reporting Guide Average Session Size and Length by Platform report This report shows the average session size in MB per mobile session count and the average mobile session length in seconds per session count Data is filtered by platform This table lists and describes the information in this report Value Description Platform The mobile platform that the application is running on Valid values are e iOS e Android Mobile Session Size MB per Mobile Session The ratio of session size in MB to session Count count for the Mobile platform Mobile Session Length sec per Mobile The ratio of session lengt
188. ss Permissions tab you can select the groups that are administrators and users of the selected report Note While additional users can be given administrator permissions to a specified report the owner of the report is always the creator of it You cannot reassign ownership of a report To share the report you can allow selected Tealeaf user groups to be Administrators or Users for the current report Chapter 4 Report Manager 155 e Administrators Users in these groups can view and edit the report Note An Administrator may accidentally remove his or her user group from the list which prevents further editing of the report from those accounts e Users The users in these groups can view the report yet are forbidden from editing it Note If a user group has User or Administrator access to a report all members can access the report in the Report Builder or Top Movers report When you create a report you are automatically assigned as an Administrator forever e To create a personal report that is a variation of an existing one copy the report through the report page See Chapter 3 Tealeaf Report Builder on page 105 See Analyzing Top Movers on page 45 Report Schedules Reports can be scheduled for execution on a daily weekly or monthly basis at any time for a pre configured reporting period relative to the date of execution Reports can be delivered to a configured list of email addresses in
189. t Tealeaf Reporting Guide The Search Occurrence and Report Occurrence properties for the source data do not match In the object definitions the configured search occurrences to record are different from the occurrences to record for reporting The source data uses the event value and not the event count The report is using event values instead of event counts which are unlikely to match the returned session count The source data uses a data function A data function is applied to the source data which is not applicable in search Limitations on drill down searches Drill down links are available for reports with up to 30 whitelist or blacklist values in segments e Drill down links are not available when Top N filtering is applied to x axis or y axis dimensions Drill downs in the Totals row are not supported for Top N filtered reports See Top N dimension filtering on page 125 Drill downs are not permitted on dimension values that are null Nu11 e Drill downs on reports that use ratios are not supported Drill downs on the Totals row for Pie Charts are disabled when only events are added to the report Drill down searches on ratio data in the table grid are not permitted Report Options For the currently displayed report you can configure a set of display options e See Display tab on page 138 e See Advanced tab on page 140 e See Data Item Order tab on page 141 e See Securi
190. t Options on page 137 Effects of Dimensions on Ratios If you add a ratio to the report any selected dimensions are applied to both the numerator and denominator For example if you want to see a conversion rate report you specify the numerator event to be a Completed Checkout event and the denominator to be a Started Checkout event To review the conversion rate by Member Type each Member Type value is applied to both the numerator and denominator at the same time Drill Down Searches When you click a hyperlink in the report table the corresponding search query is run to return the set of sessions upon which the data was calculated The Portal complete the search for sessions that contain the specified data within the listed time frame Note Drill down searches for matching sessions are completed in the Tealeaf system timezone They are not completed in the user timezone Search messages The number of sessions that are retrieved during the search drill down can differ from the number that is listed in the report for the corresponding reporting period One or more of the following messages may be displayed in the session list indicating discrepancies between the session counts in the report and in the session list Message Description The source data is configured for all occurrences The source event is configured to report all occurrences which can differ from the number of corresponding sessions IBM Tealeaf cxImpac
191. t does not have Browser Type as a dimension the Browser Type dimension is not displayed in the left column e Dark gray dimensions These dimensions are not available for selection for the current event To see all dimensions including the ones that are not available for selection click theShow All Dimensions check box See Dimension color coding on page 122 3 Drag and drop the dimension onto one of the available drop zone slots in the report Note If you add an event or dimension and the total number of potential rows to be displayed in the detail table exceeds 1 000 rows a warning indicates that report performance can be impacted If the warning is ignored the Report Builder attempts to query and display the report If this row limit is indeed exceeded in the returned data the report is not displayed See Report query returned too many rows gt 1 000 Please filter or TopN your request on page 147 e If the warning is canceled the proposed changes are maintained so that you can apply filtering to reduce the scope of the report e You can also click lt Add in the X axis Y axis or Segment area to select one from the Dimension selector e To remove a dimension click its drop down menu and select Remove 4 The report is updated 5 Optionally you can filter the included dimensions to display only selected values See Dimension Filtering on page 123 Dimension context menu When a dimension is
192. t instance data that can be configured in the event definition When an event fires any data that is found between a specified Start Tag and End Tag in a hit attribute is captured as a fact value and stored in the database This data can be searched and reported in the Tealeaf Portal e Tealeaf fact values can be numeric or text values e By default numeric fact values automatically trigger the computation and recording of the count sum average minimum and maximum values of the value for each hour All facts that are generated by a single event either fire or do not fire which can be configured through the Tealeaf Event Manager e Fact values can be configured to be searchable and reportable in the Report tab of the Tealeaf Event Manager See Tealeaf Event Manager in the IBM Tealeaf Event Manager Manual Fact Value Types This information describes the different types of fact values available in Tealeaf Count fact values These fact values are undefined The count of each triggered event is accumulated for reporting Numeric fact values Numeric fact values are stored at the hourly level For each hour of numeric fact values you can apply the following operations to them Sum e Average e Min e Max String fact values Any non numeric fact value is a string fact value No predefined operations can be completed on detected values Changes to Fact Values In Release 7 x specific reference values as identified by events
193. t is acquired for the same dimension in two different report groups can not be entirely consistent if the dimension was added to one of the report groups after the other one was added As a result you can end up trying to pivot on the dimension across report groups for a report period that does not exist in one of the report groups All events are automatically aggregated by the No Dimension Report Group report group which cannot be disabled e Events can be added to other report groups as well Report Groups for Other Tealeaf Products Other than cxImpact some Tealeaf CX products can use report groups and dimensions Note The use of dimensional data in cxResults is not supported in this release Chapter 1 Overview of Tealeaf Reporting 15 16 Changes to Report Groups In Release 7 x and earlier report groups did not exist specifically However the set of reference dimensions Path Server Host and Application and their values essentially constituted a report group that was used to filter reports in the Portal Dimensions A dimension is a list of values that are associated with an event When an event is triggered the detected value is reported into a dimension e The values to detect are configured in the Values tab in the Tealeaf Event Manager See Tealeaf Event Manager in the IBM Tealeaf Event Manager Manual The report groups into which the values are reported are specified in the Report tab of the Tealeaf Event
194. t occurs See TEM Dimensions Tab in the IBM Tealeaf Event Manager Manual For more information about Tealeaf data objects see Tealeaf Data Model in the IBM Tealeaf Reporting Guide Packaged Reports Tealeaf provides a number of reports to enable users to quickly discover value in the Tealeaf solution without requiring the additional configuration of any data objects These packaged reports provide useful insight into the sessions events visitors and activities on your web application e See Chapter 5 Reports Provided by Tealeaf on page 165 Type Description Event Activity This Portal report enables review of counts of active events See Event Activity on page 42 Activity Reports These reports summarize sessions events and web application performance metrics See Activity Reports on page 22 e Tealeaf provides a dashboard that summarizes web application performance issues that are contained in the Activity reports See Technical Site Metrics Dashboard on page 92 Performance Reports These reports provide insight into client server performance between your visitors web browsers and your web server See Analyzing Performance on page 70 Reporting for Tealeaf Administrators Through the Tealeaf Portal administrators of the system can access a number of reports which can be used to monitor overall system health and also to diagnose specific issues with the Tealeaf solution e See Report
195. tabases Guide cxReveal Through the cxReveal database Tealeaf users have much more rapid access to sessions based on captured and tracked session attributes which are stored for searching in the database Note The cxReveal database is a component of cxReveal a separately licensable component of the Tealeaf CX platform For more information please contact your IBM Tealeaf representative e See cxReveal Database in the IBM Tealeaf Databases Guide cxResults Reporting data is extracted and inserted into the Visitor databases in a two step process In the first step session data is extracted by the Visitor Database Extractor and inserted in the Staging database Later data in this database is inserted into the Reporting database from which all cxResults reports are derived Note The Visitor database is a component of cxResults a separately licensable component of the Tealeaf CX platform For more information please contact your IBM Tealeaf representative e See cxResults Databases in the IBM Tealeaf Databases Guide Gathering Report Data 4 Depending on the Tealeaf products in use reporting data is gathered by an independent service at regularly scheduled intervals and inserted into the database for immediate reporting availability Data Collector Every 5 minutes the Data Collector polls each Processing Server for the counts of events hit attributes and session attributes This independent process typically requir
196. tected See TEM Session Attributes Tab in the IBM Tealeaf Event Manager Manual e For more information about configuring the login identifier see E2E Scenario Configure Login ID to be Searchable in the IBM Tealeaf cxImpact User Manual Hit Attribute A hit attribute is a pattern of text that occurs in an individual request or response For example you can create a hit attribute to detect for the presence of your web application s error message such as Uh oh an error in the response See TEM Hit Attributes Tab in the IBM Tealeaf Event Manager Manual Copyright IBM Corp 1999 2014 1 Event An event is a marker for a condition in the session data You can create events to monitor session size length in seconds and many more metrics Additionally you can use events to tabulate the counts of specific patterns in the data For example you can create an event that is triggered based on the Uh oh an error hit attribute For reporting purposes you can then tabulate the count of these errors in your visitors sessions See TEM Events Tab in the IBM Tealeaf Event Manager Manual Dimension A dimension is contextual information that is captured as part of the recording of an event For example if you have created the event to detect for the presence of Uh oh an error on the page you can associate a dimension with the event to record the URL where the error occurred This dimensional data is recorded with the event when i
197. tem including events that were previously created as a part of the current import process For scorecards and dashboards regardless of how the original events were used in the source template if any of those events are exact duplicates except for their names the event on the destination system will be used whenever event definitions between the source and destination systems are determined to be exact matches For Report Builder reports the logic is improved to selectively import events For this reason Tealeaf recommends exporting and importing Report Builder reports first Dependent objects in the report are displayed during the import process e Schedules cannot be exported and imported as the scheduling information can not be valid for the system to which it was imported Chapter 4 Report Manager 163 164 IBM Tealeaf cxImpact Tealeaf Reporting Guide Chapter 5 Reports Provided by Tealeaf You can review summaries of reports that are provided by Tealeaf during installation Activity Reports Through the Portal you can monitor activities and processing in your Tealeaf system including the Short and Long Term Canisters and all Tealeaf servers Through a series of reports you can keep tabs on overall activities page and session metrics page generation and network round trip times and counts of visitors and sessions These reports are summarized in the Technical Site Metrics dashboard Note These report
198. this mode with a Top N configuration to limit the display to the most active Top Movers As needed you can configure the automatic creation of hourly and daily Top Movers for events and dimensions e See Data Management for Top Movers in the IBM Tealeaf Event Manager Manual Visual Threshold For a configured report you can define thresholds at which to apply visual shading to the display to indicate that the shaded areas are not important to the report e In the Options screen click theVisual Threshold check box to enable thresholding Option Description Threshold Set this value to a positive number to indicate the absolute value of the threshold to apply to the report e Each integer value for the threshold corresponds to one standard deviation e You can apply one threshold at a time to a report Direction Define the direction to which the threshold is applied e Positive and Negative Movers with standard deviation counts greater than the positive of the Threshold value and less than the negative of the Threshold value are considered to be important Values inside these threshold limits are shaded IBM Tealeaf cxImpact Tealeaf Reporting Guide Positive Movers with a standard deviation count greater than the Threshold value are visible Other values including negative values are shaded e Negative Movers with a standard deviation count less than the Threshold value are visible Other values including positiv
199. ting from Event Activity Report 5 To change the reporting period click the date icon in the toolbar To select a reporting period from the current date back a specified number of days make a selection from the Quick Select drop down To configure a custom reporting period click the start date Then press SHIFT and click the end date The start date end date and all dates in between are selected To apply the changed reporting period to the report click Apply 6 Your report is displayed Exporting from Event Activity Report To export the report data in XML format click theExport Export button in the toolbar Then select one of the following options Chapter 2 Analyzing Tealeaf Data 43 1 Excel Export contents of report in to an XML report and display it in Microsoft Excel You can review counts for each event label in the Labels worksheet and counts for individual events in the Events worksheet 2 PDF Generate report as a PDF 3 Email Generate the report in either format and send it by email a Select the report format PDF or Excel b Enter an optional message c Enter recipient email addresses or aliases separated by commas d To send the report click Send The report is exported in the selected format and emailed to the specified list of addresses Notes on Searches Executed via Event Report Drill Downs 44 When an event fires it is recorded in the report database with the dimensio
200. tion about a set of common Tealeaf user and administrator actions in the Portal User activity search and replay reports can be configured to display information about selected audit events by user group and focus period To review the User Activity report select Tealeaf gt User Activity e See Monitoring User Activity in the IBM Tealeaf cxImpact Administration Manual Chapter 5 Reports Provided by Tealeaf 167 Mobile event reports When the events are enabled instances of event data can be counted or the data values can be broken out for reporting Through the Tealeaf Portal you can create analysis of events Through the Tealeaf Portal select Analyze gt Report Builder The list of available menu options are displayed For more information about individual reports for IBM Tealeaf CX Mobile see MISSING FILE Average Session Size and Length by Platform report This report shows the average session size in MB per mobile session count and the average mobile session length in seconds per session count Data is filtered by platform This table lists and describes the information in this report Value Description Platform The mobile platform that the application is running on Valid values are e iOS e Android Mobile Session Size MB per Mobile Session The ratio of session size in MB to session Count count for the Mobile platform Mobile Session Length sec per Mobile The ratio of session
201. ts that are captured from a single visitor s contiguous experience with your web application is asession e See Tealeaf Basics in the IBM Tealeaf Basics Thinking about Events Before you begin building events you must spend some time considering how events can be used to model the business processes reflected in your web application This information provides some up front considerations in how to build events to manage important categories of information about your web application KPIs Key Performance Indicators KPIs are the metrics that you define for measuring success toward strategic goals Before you begin you must attempt to identify conceptually what are the metrics to determine whether your web application is pursuing and reaching enterprise goals These goals can include Increase revenue from the site e Increase brand awareness among visitors e Increase the size of your site user base e Decrease the volume of calls in your call center Specific goals include the following metrics e Conversion rates for the checkout process e Average order value e Percentage of search engine searches that use a sponsored or branded keyword e Site registrations per campaign clickthrough e Average number of call center calls per site visit You can also use KPIs to identify aspects of the site that did not work such as e Number of declined credit cards e General failures to convert business process start process but never co
202. ty tab on page 141 To apply any changes click Apply The chart display is updated e To cancel changes click Cancel Chapter 3 Tealeaf Report Builder 137 Display tab Report Options Display Advanced Data Item Order I Security Report Title Activity Report Hit Count I Stack Chart Series Bars M As Relative Percents I Stack Chart Series Shaded Areas As Relative Percents Data Sorting Sort By Dimension Values Ascending z a Legend Position Right V x axis Label Text Angle fo Degrees IV Prune Labels V y axis Standard Label Count Scale Actual Auto zoom Disabled lt Figure 88 Display tab Setting Description Report Title Title of the report Note This value is also the name of the report when it is saved If you change the Report Title and then save the report you have renamed it Stack Chart Series Bars Stack series data on the chart in bars e Auto zoom of the report is disabled when this option is selected To size the stack as relative percentages click the check box 138 IBM Tealeaf cxImpact Tealeaf Reporting Guide Note Bars and charts cannot be stacked together and are therefore independent options Selecting a stacking option when no report data is configured with that display option results in no change to the report Stack Chart Series Shaded Areas Stack series data on the chart in shaded areas e Auto zoom of the re
203. ual Traffic MB Activity Report Traffic MB 11 05 2010 10 80 60 a 40 20 0 0 10 12 14 16 Hour of Day Request E Response W Total Figure 12 Traffic MB report Report configuration Type Configuration Events Ratios Event Request event Response event Total X axis none Y axis none Segment none Period Current date Detail table Field Description Hour of Day Report data is organized into hourly buckets When the reporting period is the current date only the data for the hours that is captured and processed is available for reporting Request Sum of request sizes in megabytes for the hour Click the link to drill down to all related sessions that occurred in the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual Response Sum of response sizes in megabytes for the hour Chapter 2 Analyzing Tealeaf Data 33 Click the link to drill down to all related sessions that occurred in the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual Total Sum of total request and response sizes in megabytes for the hour Click the link to drill down to all related sessions that occurred in the hour See Searching Session Data in the IBM Tealeaf cxImpact User Manual Round Trip Displays average and maximum round trip times in milliseconds for each hour of the selected date Round Trip i Activity Report Round Trip 11 05 2010 aes 10 12
204. ues from the whitelist e You can also filter the configured dimension filter for URL Normalized to exclude values For example you can remove the Tealeaf constants such as others limit and null e Except for the Year dimension calendar dimensions that cross years are sorted in order of the dimension values and do not reflect the differences in year For example if the Week dimension bridges 2011 and 2012 Week 1 of 2012 is listed in the report before Week 52 of 2011 e In the definition of the dimension some filtration and remapping of dimension values may already be specified in a whitelist or a blacklist When data is detected these modifications are completed before the data is available for reporting See TEM Dimensions Tab in the IBM Tealeaf Event Manager Manual 1 To filter the report that is based on a dimension that you include click the drop down menu next to the included dimension and select Filter Note When dimensions such as date dimensions are added yet cannot be filtered the Filter option is not available 2 The Dimension Filter dialog is displayed Chapter 3 Tealeaf Report Builder 123 Dimension Filter I Filter By Value Include Only Selected Values z x admin scripts setup php x feo royadmin scriptssetup php X phpadmin scripts setup php x fs phpmanager scriptssetup php X phpmyadmin scripts setup php x w pma scriptssetup php X Srdparty admin scripts setup php x Srdparty d
205. ues only from the selected application See Applying a dimension filter on page 73 Server Filter the report to display values only from the selected server See Applying a dimension filter on page 73 Maximum Number of Rows to Display You can configure the report to display a maximum number of rows Enter a value in the text box and select the check box 72 IBM Tealeaf cxImpact Tealeaf Reporting Guide Note If the check box is not selected all applicable rows of data are retrieved and displayed in the report Depending on the data set performance can be impacted and the report can take a while to generate Show Others Click the check box to display the Others dimensional values Note If the URL dimension is not populated with values the Performance reports are not populated As a workaround you can enable the Show Others option to display the Others values See TEM Dimensions Tab in the IBM Tealeaf Event Manager Manual Show Render Times Available on some reports Click the check box to the display the render times in the table e This option is only available on some reports if UI Capture is configured and deployed See the IBM Tealeaf UI Capture for j2 Guide Applying a dimension filter Optionally you can filter any Performance report to display data for a selected value from one or more of the following dimensions Dimension Description Host The host of the application for example www straussan
206. ummary calculations are not available for other event data types or added functions for example same day average The displayed calculations are based on the data available in the detail table which reflects the currently displayed report e To review the sessions that comprised the total click the link in the Totals row See Drill Down Searches on page 136 The Totals calculation is the summation of the values for that event Chapter 3 Tealeaf Report Builder 131 If the data type is Count it is the summation of the event s counts If the data type is Sum it is the summation of the event s sums e The Average calculation varies depending on the focus range If the focus period is one day the displayed calculations are hourly averages If the focus period is more than one day the displayed calculations are daily averages Applied dimensions have no affect on whether the calculation is hourly The type of calculation depends only on the focus period For example if the focus period contains two days and the X Axis is hourly because of an applied dimension the average calculation is still Daily Average because the focus period is more than one day e If the dimension displays the Top N values then the summary calculations factor only the event counts or sums for the Top N dimension values Note The average reported at the bottom of the report differs from the average function that can be applied thr
207. unt The ratio of session length in seconds to session count for the Mobile platform Average Session Size and Length by Platform report This report shows the average session size in MB per mobile session count and the average mobile session length in seconds per session count Data is filtered by platform This table lists and describes the information in this report Value Description Platform The mobile platform that the application is running on Valid values are e iOS e Android Mobile Session Size MB per Mobile Session Count The ratio of session size in MB to session count for the Mobile platform Mobile Session Length sec per Mobile Session Count The ratio of session length in seconds to session count for the Mobile platform IBM Tealeaf cxImpact Tealeaf Reporting Guide Chapter 6 IBM Tealeaf documentation and help IBM Tealeaf provides documentation and help for users developers and administrators Viewing product documentation All IBM Tealeaf product documentation is available at the following website https tealeaf support ibmcloud com Use the information in the following table to view the product documentation for IBM Tealeaf Table 17 Getting help To view Do this Product documentation On the IBM Tealeaf portal go to gt Product Documentation Help for a page on the IBM Tealeaf Portal On the IBM Tealeaf portal go to
208. up in the left navigation pane e To add labels to Report Builder reports click the Report Builder group e To add labels to Top Movers reports click the Top Movers group In the selected group click the Reports link The list of available reports is displayed Select the report to which you would like to add a label In the General tab click lt Add Label In the Label Selector select one or more labels to apply to the report To filter the list enter a filter string in the textbox The list of available report labels is updated to display only those labels that match the filter To apply the selected report labels to the selected report click Select The list of labels is updated in the General tab To save the changes click Save Removing Labels from a Report To remove a label from a report complete the following steps 1 In the Report Builder click the appropriate group in the left navigation pane To remove labels from Report Builder reports click theReport Builder group e To remove labels from Top Movers reports click theTop Movers group In the selected group click theReports link The list of available reports is displayed Select the report from which you would like to remove a label In the General tab review the displayed Labels To remove any label click theX icon next to the label To save the changes click Save IBM Tealeaf cxImpact Tealeaf Reporting Guide Deleting Report Labels Note
209. ups on page 15 e A dimension is a list of values associated with an event This list of values can be fixed or can be generated from the session data stream every hour See Dimensions on page 16 e A fact is the data entity that combines an event and a report group Facts are the essential storage mechanism for reporting data See Facts on page 17 Some facts can have fact values which are event instance data that can be configured in the event definition See Fact Values on page 18 e A label is a grouping mechanism for event and dimension objects You can organize a set of related objects under a single label Labels have no impact on data processing Chapter 1 Overview of Tealeaf Reporting 5 6 Basics Tealeaf captures all HTTP or HTTPS transactions between the visitors to your web application and the servers that serve the application to them Each request from the visitor and the corresponding response from the web server are forwarded to Tealeaf for capture processing analysis and reporting e A request is a message that is sent from the client typically the visitor s browser to the server for one or more files e A response is the information that is sent from the web server back to the client Any binary content in the response is typically dropped from Tealeaf capture A single request and a single response together form ahit which is the basic unit of capture in Tealeaf The sequence of hi
210. us day maps to 12 1 AM of a compare day If the compare range is larger than the focus range the extra data is discarded If you include an x axis dimension other than time all data in the focus and compare ranges are evaluated and compared Chart Window Count Where possible a configured report is displayed in graphical format in theChart window By default Hour of Day is the default X axis Long chart labels can be truncated You can change labels in the Options screen See Report Options on page 137 Note You can create a chart for any report that contains one or zero dimensions Multi dimensional charts are not currently supported 05 27 2010 100 000 000 O Page Generation Sum 90 000 000 80 000 000 70 000 000 60 000 000 50 000 000 40 000 000 30 000 000 20 000 000 10 000 000 0 5 27 2010 12 00 00 AM 5 27 2010 7 00 00 AM Figure 86 Chart Window Vertical Bar Type 130 IBM Tealeaf cxImpact Tealeaf Reporting Guide Chart Description Below the chart you can enter a description of the chart which is also displayed in exported versions e To enter a chart description click the textbox below the chart Enter your description and click Apply To save the changes to your chart click the Save E icon in the toolbar Chart Types Reports can be displayed in one of the following format types e Vertical Bar Report is displayed in a vertical bar chart This is the defau
211. vaScript Alerts Chart For more information about the fields in this report see Table Fields e To see details of this report for an individual URL click the hyperlink for the URL of interest See Detail Reports by URL on page 78 Table Fields The following fields can be displayed in the tables below the performance reports e By default the detail table is sorted in descending order by the Hit Count e Click a column header to sort the detail table Click it again to reverse the sort order Field Name Description URL The URL to which the row of detail applies e You can click any URL to see a detail report specific to the selected path See Render Times detail report on page 78 Hit Count The number of hits that are served for the specified focus period Avg Render Time The average time in seconds to render the page for the visitor Max Render Time The maximum time in seconds to render the page for the visitor Avg Broken Image Count The average number of broken image links on a page served to visitors during the focus period Chapter 2 Analyzing Tealeaf Data 77 78 Max Broken Image Count The maximum number of broken image links on a single page that is served to visitors during the focus period Avg JS Alert Count The average number of alert dialog boxes that are generated by your site s JavaScripts on pages that are served to visitors during the focus period Max JS Alert Count The maximum numb
212. vents that are already imported through Report Builder reports 6 Import them into the destination system See Importing Report Templates in the IBM Tealeaf cxView User Manual Export Template Steps To export 1 Go to the appropriate configuration page e To export a scorecard select Configure gt Scorecards in the Portal menu e To export a dashboard select Configure gt Dashboards in the Portal menu e To export a Report Builder report or Tealeaf report select Configure gt Report Manager in the Portal menu 2 Click theReport Templates category e For scorecards and dashboards you must select the item to export 3 Then click Export Template 162 IBM Tealeaf cxImpact Tealeaf Reporting Guide e For Report Builder reports the Report Select dialog is displayed Select the report or reports that you want to export 4 Click Select 5 Click Save The report template is saved to your local system Note Scorecard and report templates are exported in tlt format which is a proprietary format of Tealeaf Importing Report Templates Exported or downloaded report templates can be imported into your Tealeaf system e Scorecards must be customized to meet individual requirements of the system on which they are installed After you import a scorecard you can add delete or modify the events that trigger them e During import the event creation process attempts to use existing event definitions on the destination sys
213. xceptions e If the newly selected report group was created after the original report group the displayed data can reflect the available date range for the new report group If the new group is older than the original one historical data can be omitted or filled with zeros See TEM Dimensions Tab in the IBM Tealeaf Event Manager Manual e In Advanced mode for events it is possible to configure events to report values to specific facts However this method is not recommended Otherwise changing the report group to which a dimension on a report belongs must not affect the displayed report Compare menu When a compare period is configured for the event or ratio the Compare menu is displayed beneath the selected event or ratio e Using a Compare range you can compare the data from the displayed Focus range to another configured period in the same chart For more information about configuring the Compare range see Compare Range on page 128 Command Description Display Select how the selected function is displayed Note These settings apply to the specific metric of comparison and override the options that are selected for the whole chart For more information about configuring options see Report Options on page 137 Use Chart Default Use the default settings for this type of chart e Display as Bars Display function data as a bar e Display as Line Display function data as series of lines e Display as Sh
214. y an actual business enterprise is entirely coincidental COPYRIGHT LICENSE This information contains sample application programs in source language which illustrate programming techniques on various operating platforms You may copy modify and distribute these sample programs in any form without payment to IBM for the purposes of developing using marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written These examples have not been thoroughly tested under all conditions IBM therefore cannot guarantee or imply reliability serviceability or function of these programs The sample IBM Tealeaf cxImpact Tealeaf Reporting Guide programs are provided AS IS without warranty of any kind IBM shall not be liable for any damages arising out of your use of the sample programs Trademarks IBM the IBM logo and ibm com are trademarks or registered trademarks of International Business Machines Corp registered in many jurisdictions worldwide Other product and service names might be trademarks of IBM or other companies A current list of IBM trademarks is available on the Web at Copyright and trademark information at www ibm com legal copytrade shtml Privacy Policy Considerations IBM Software products including software as a service solutions Software Offerings may use cookies or other technologies to coll

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