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CuteFTP Mac Professional v3.1 User Guide - Support

1. mn 27 File operations edit rename delete vieW 0 0 nnm nnne nnne nnn 27 Viewingandmodifyingdetails amp permissions nnne 28 Setting file permissions automatically nennen ersen 28 Creating a new folder isi cere deest E nd Eod d Debes Pera LE EPA VERRE dedo Almaz Pa dista 29 Copyingormovingafileorfolder a a a a nn nn nn nn nn nn eae nn nr ee 29 Manually inputting a command to an FTP server eeeeseeeeseeeeeeeee nennen enne nnne nnn nnne nnn 29 Searching for items ona sitesi anlara ne de aid 29 Virtual ROleleis 5 si ES 30 SQGUIILY Saras ayas sa da da lma sa lasa E E E E A T so umaya a laya 31 A M PEE 31 Troubleshooting Secure Connections esses nnn nnne 31 SSL Connection Checklist dida 31 SSE tallo cete eter pet e E RE AA E Re E E c FEY YET 31 Typical Implementations eee eee sansa sanan 31 Implicit TLS SSL oie theta ete aa e A gla a Ea sl EN EU Ud a a Shean he 31 Explicit A EE 31 Explicit AUTH O 31 SSH2 SETP SESSIONS a aa i da a dl ERMAK gli hide lab i dale hill Bld 32 Troubleshooting Secure Connections nennen nnn nnn nnn nennen 32 SFTP Connection Clhiecklist asama an gerekir er Fee eher ERR Fee aar erroe er ER ETE Fe EAE e adamdan 32 Table of Contents A O aaea 33 Preferences ita aa 35 Cl ci A A A Me ei 35 CO
2. gt gt gt gt nn nono nn nn nr renos 52 Copy and Paste of remote items removes original file cesses menn 53 Disk gota exceeded 21 Lt eet A Dea aki de 53 Slow asta 53 End User License Agreement 1 ii A neq eda eade da adea A a gama 55 vi Getting Started with CuteFTP Mac 3 Professional Customer Service If you are having trouble downloading installing or registering our products customer service representatives are available to assist you by telephone at 210 308 8267 or send them an e mail Lost Serial Number If you are having problems registering your product because of a lost serial number and would like it re sent please click here and your serial number will automatically be sent to you by e mail Comprehensive Support Programs If you would like ongoing technical support GlobalSCAPE offers programs to help you get the most out of your investment About FTP File Transfer Protocol One of the oldest Internet protocols still in use today is the File Transfer Protocol known as FTP It was first developed in 1971 FTP is a standard Internet protocol and the simplest way to exchange files between computers on the Internet FTP is commonly used to transfer Web page files from the computer where they are created to the computer that shows them on the Web FTP is also commonly used to download programs and other files to a local computer from remote compu
3. 4 When prompted to accept the server s identity file you must accept in order to continue connecting The identity file is stored under HOME ssh known hosts Note CuteFTP Mac supports SFTP which is a secure service provided by the SSH2 host in which the server both encrypts the data and handles the file transfer This should not be confused with FTP over SSH2 in which the SSH2 uses it s port forwarding capabilities to forward standard FTP transactions over an encrypted tunnel with the actual file transfer being handled by a separate and non secure FTP server Related topics SSH 2 details 32 Security SSH details CuteFTP Mac s key exchange algorithms authentication algorithms and data encryption ciphers are based on the OpenSSH library as employed by the Mac OS You can configure various SSH settings from the UNIX command prompt terminal by editing the following file HOME ssh config etc ssh config Click here for more information on configuring SSH settings Related topics SSH2 sessions 33 CuteFTP Mac Professional User Guide 34 Preferences General To access preferences click CuteFTP Mac gt Preferences from the menu bar General Preferences page On startup Select whether to launch the Site Manager address book or automatically connect to the default site selected in the site manager or to not do anything upon application startup Startup folder Select which folder shou
4. User Guide gic balscAPE GlobalSCAPE Inc GSB Address Sales Sales Toll Free Technical Support Corporate Headquarters 4500 Lockhill Selma Road Suite 150 San Antonio TX USA 78249 210 308 8267 800 290 5054 210 366 3993 Web Support http www globalscape com support 2004 GlobalSCAPE Inc All Rights Reserved Table of Contents Getting Started with CuteFTP Mac 3 Professional cccccccccccncocncnnnnnnnnononononononononononononenonenenenanenaneninons 7 Customer SEVA 7 e N S e aa 7 Comprehensive Support Programs o eese eene ener nnne eee eee 7 About FTP File Transfer Protocol eeeeeeee nnne nnne nennen nnnm nennen nnn nnn nnn nnn nu nnns 7 Piso inet dudum LE 7 CuteFTP Mac s Features soitin eia A e 8 About FTP File Transfer Protocol iscir niaaa adaa araia a aiaa anana 8 System REQUIFEMEMNMUES 2 s i ce coe eus cheba sects RR ERE ayd a da palas zil XS ocean parada a a 9 Installing CuteFTP MaCast 9 Registering CuteFTP i o a ii 9 A e A A 11 CuteFTP Mac s Main Screen siisii aaa Aa aa A Eaa een 11 Context menus and keyboard SHOrtCUtS cee nennen enne nennen nnne nenne nn nn nn nnn nnn 11 Logs and raw listings tirer ore tr Fette etr AAA ER a ea la AO 11 Changing nata 12 Selecting O e a pupa cata 12 QUICK CONNECE Daf sni andea oso tu dra eire opo pul A a Airaa KA seyi dallar n olaya 13 Error PFOMPtS ence acess sect cave eave cake
5. version that best adheres to RFC 2228 and is favored by the IETF in its latest FTP over SSL draft draft murray auth ftp tls 13 txt This version is supported by CuteFTP Mac Notes CuteFTP Mac will attempt to connect using AUTH TLS and if that fails it will attempt to connect using AUTH SSL CuteFTP Mac will not connect to servers requiring AUTH TLS P or other deprecated SSL connection mechanisms aside from those mentioned above CuteFTP Mac s key exchange algorithms authentication algorithms and data encryption ciphers are based on the OpenSSL library as employed by the Mac OS To see what OpenSSL version you are running e from the Mac terminal type OpenSSL enter version enter Related topics SSL sessions SSH2 SFTP sessions To establish an SSH2 SFTP session 1 Create a new site in the Site Manager 2 Choose SFTP SSH2 FTP from the Security drop down in the right pane 3 Connectto the site Troubleshooting Secure Connections If you are having difficulty connecting to your FTP server over SSH2 refer to the following checklist below for help SFTP Connection Checklist 1 Verify that the server you are connecting to supports SFTP connections see Note below Verify the connection port SFTP usually occurs over port 22 3 Verify the authentication mechanism supported and required by the server It may be requiring a public key identity file CuteFTP Mac only supports password based authentication
6. you to the current folder Change window sizes To change the size of the log remote and local windows 1 Move your mouse cursor over any border between two windows until the cursor becomes a double headed arrow 2 Click and drag the border until the windows are the size you want Next time you launch CuteFTP Mac the windows will be the same size as when you last quit 14 Connect Connect Connecting to an FTP server using the Site Manager The Site Manager is like an address book allowing you to store information you need to connect to FTP servers such as IP addresses user names and passwords The most common way to connect to an FTP server is by accessing it through the Site Manager To connect to an existing site using the Site Manager 1 From the menu bar choose CuteFTP Mac Site Manager 2 Select a site from the list in the Site Manager window 3 Click the Connect button to connect to the FTP server To add a new site to the Site Manager 1 From the menu bar select CuteFTP Mac Site Manager 2 Select an existing folder from the list on the left or create a new folder for the site To create a folder click New Folder 3 Click New Site Enter a name for your site in Label for site This is just a name you choose to help you remember the site 4 Enter the FTP server address in the FTP host address field This is the address of your FTP server i e ftp cuteftp com If you do not know the address cont
7. 18 Set file upload permissions mask to NNN eene nennen nnne nnne nnn nnn nnn nnne nnn 18 Disconnecting from an FTP See ssania nn nn nn eene enne eren enne ener 19 Reconnecting toan FIP server m 19 Automatically connecting tO a site Yama akil ralli yalayan dalmaya 19 Multiple concurrent connections 0 0114 arsa nnn nnns 19 Connecting through a proxy server or firewall ooooooococnconononononononono nono nono nono nono nono nono nnn 19 Maintaining connections Keep Alive Anti idle nnne nnne 20 Setting default folders eii eed ecc rie cria Pere eee d ae ere Deka e a a DAR CER RR ERR TIR EA 20 Bookmarking favorite folders nn En En EE EE EE En En nn ntti eene emere 20 Backup your Site Mani AA A a ee cette 21 asta bos bt is 23 IA T A 23 Trahsterring f eSa a a a naz b Mamak DD az aa la alan aaa aaa aaia aa 23 Stopping transfers sa anan n im olm des hasam aa an melike 23 Making multiple concurrent transfers nn nr nn nn nn nr eene enne enne 23 Accelerated multi part transfers Veee 24 Site to site a k a FXP transfers leise arar enne nennen e cr 24 Mah al tranSfers sess EE TTE a dan Ml lisan Bila LLLI DILE UIS 24 Using the re Is me sie TM 24 Preserving remote time stamps ila Ali ekilen asel Ba lela ida A alli 26 AA almal i ler a dalak E ikilinin 27 Synchronizing local and remote directories
8. U S GOVERNMENT The Software is commercial computer software developed solely at private expense The rights of civilian and non civilian agencies of the U S Government to use disclose and reproduce the Software are governed by the terms of this License Publisher is GlobalSCAPE 6000 Northwest Parkway Suite 100 San Antonio Texas 78249 USA 13 MISCELLANEOUS This license is governed by the laws of the State of Texas U S A This license is not governed by the United Nations Convention of Contracts for the International Sale of Goods You agree to submit to the jurisdiction of courts sitting in the State of Texas for all purposes Sole and exclusive venue for any dispute arising under or relating to this agreement shall be in a court sitting in 56 End User License Agreement Bexar County San Antonio Texas This license constitutes the complete and exclusive agreement between us notwithstanding any provision in any purchase order or other written document except for our statement of the number of separate license fees for which you have paid as described in Section 2 above This license may only be modified by a written document signed by GlobalSCAPE No GlobalSCAPE dealer or distributor is authorized to change the terms of this license If any provision of this license is held to be unenforceable the remainder of the license shall not be affected and the unenforceable provision shall be reformed to the extent necessary to make the prov
9. akel dam aaa ia Baal Dala A E a alaka 13 General navigation erime delale dd 13 Change Window SIZES citada tl 14 CONNEC e a m ne e ni enne mel Men ir 15 Connecting to an FTP server using the Site Manager nennen 15 Connecting to an FTP server using OuickConneti nnn 15 Connection to an FTP server using Bonjour 00000 een 16 Whats BONJOU Z eas iei I laaan a Petit Der dc ier Fe D Eon Ya Pera Dal Ek make a lamaz lala 16 Working with sitesintheSiteManager ee 16 Importing sitesintotheSiteManager nnne nnne nnns 17 Editing Sites IN the Site Manager i idad 17 SUE Properties ii A en E A yl a 17 Remote folde risinn alt iaa adan de il kaan a lad 17 eler re fe ge A A ance dana 17 cese mE 18 Transfer Type cite eter Meee deste etse De DO a O 18 Ip Ee edo PEE ee eee eee Me R 18 Filename encoding EE 18 User Proxy firewall S rver iia aii 18 Setas default login site siete esad klanlar leralar sidar NENANA cant vendes bala Ra RR CER ia 18 Show hidden files and folders ccssssesceeeencesseesssseeeeeeeeseensesaeseeeeeeseensegasaeeeeeesessaeaaaaeeeeensessanaaaaes 18 Convert NN in filename to the representative character eene nnne 18 CuteFTP Mac Professional User Guide Keep connection alive sending NOOP command every N seconds eeeenneenenennnnn
10. as appropriate Stopping transfers e When transferring via the main interface simply using the toolbar Stop button to abort a transfer e When using the transfer queue select one or more items and click on the Stop icon located in the transfer queue toolbar Making multiple concurrent transfers You can transfer many files simultaneously with CuteFTP using the Transfer Queue 1 Click on View Transfer Queue 23 CuteFTP Mac Professional User Guide Connect to your FTP site Locate and select the files to transfer Drag the files into the Transfer Queue window If Auto is turned on the transfers will automatically start if Auto is turned off select one or more files in the transfer queue and click Start Uo e um Accelerated multi part transfers You can split apart large files into smaller segments transfer each segment simultaneously and later reunite them upon receipt using CuteFTP Mac 1 Click CuteFTP Mac Preferences Transfer Select the checkbox titled Perform multi part downloads for files bigger than MB If desired specify a minimum size threshold in order for multi part transfers to occur Click OK to exit the Preferences dialog Connect and transfer files as normal Files larger than the minimum size you defined will be transferred in multi part mode Note the progress bar is split into multiple parts and will track each part individually N gt o0 M Note The FTP site you are connecting to must suppo
11. be taken directly to the bookmarked folder Back up your Site Manager You can save a copy of your Site Manager as a backup or for transfer to a different computer All of your sites and site preferences will be saved in the backup To backup the Site Manager 1 Double click the hard drive icon then the Users folder then your folder and go to Library Preferences Copy the file named CuteFTP AddressBook plist 3 Save your copy on a removable disk or to some other location 21 CuteFTP Mac Professional User Guide 22 Transfer Transfer Transferring files Select either the left or right middle pane and connect to a remote server Then use one of the following methods to transfer files and folders e Drag and Drop Place your mouse cursor over a file or folder click and hold the mouse button drag the item to the opposite window and release your mouse button e Upload from the Menu Select files in the left or right pane whichever pane is currently displaying your oca drive contents and on the menu bar choose File gt Upload e Download from the Menu Select files in the left or right pane whichever pane is currently displaying the remote drive contents and on the menu bar choose File gt Download e Control click Upload Select files in the left or right pane whichever pane is currently displaying your oca drive contents hold down the control key click and choose Upload e Control click Download Select fi
12. browser will try to read the cached file first to display it more quickly f none of these work contact your web host provider Hosts are responsible for publishing Web page information Web page problems The most common mistake that beginners make is with the main page of a Web site also called the index When you type in your URL or Web page address the server automatically looks for a file in your main folder called index html default html or index htm Make sure that your main Web page is in one of these formats If you are not sure which format you are supposed to use contact your service provider for assistance If you did upload a file named index html preferably in lower case to your main folder and you still do not see this page in your browser another factor could be causing the problem Sometimes Internet Service Providers ISP s or service administrators create a subfolder called Public html or web in your main folder You can see this directory in CuteFTP Mac s right window when you log into the server If this is the case you need to store your Web pages including index html in that subfolder subdirectory rather than in the main folder To store your Web pages including index html in the Public html subfolder subdirectory rather than in the main folder 1 Double click the Public html folder to display the contents of that folder 50 Troubleshooting 2 Upload your index html page again It shoul
13. files from a remote site to a local folder from a local folder to a remote folder or from one local folder to another local folder To copy and paste items from one remote folder to another remote folder 1 Connectto an FTP site 2 Download the item you want to copy 3 Open the folder on the remote site where you want a copy of the item 4 Upload the item to the new folder Disk quota exceeded This error occurs when files take up more space than allowed on an FTP server To correct the problem e Delete files from the FTP server OR e Arrange for more space with the server administrator Slow transfers CuteFTP Mac will transfer files at the fastest speed your computer will allow Some issues that may affect transfer speeds 53 CuteFTP Mac Professional User Guide Speed of your modem Internet connection Speed of your Internet Service Provider s ISP connection to the web Downloading or uploading other files like files from Web sites Traffic on the server Traffic on the network 54 End User License Agreement GLOBALSCAPE Inc CuteFTP Mac VERSION 3 LICENSE This Software is licensed not sold You may use this Software only as described in this agreement If you do not agree to the terms of this agreement do not install the Software or use any registration number that was provided with the Software You may contact the Web site or store where you purchased the license for a refund if you have not us
14. name and password for an FTP site into the Quick Connect bar To connect normally using the Quick Connect bar 1 Onthe menu bar choose File Connect The Quick Connect bar will appear below the toolbar 2 Enter the FTP site address in Host then enter a User Name and Password 3 Press the Enter button on your keyboard to connect 15 CuteFTP Mac Professional User Guide Note If you connect to a site that uses a port other than 21 for FTP connections enter the appropriate number in Port To connect anonymously using the Quick Connect bar 1 On the menu bar choose File gt Connect The Quick Connect bar will appear below the toolbar 2 Enter the FTP site address in Host 3 Press Enter on your keyboard to connect Note If you connect to a site that uses a port other than 21 for FTP connections enter the appropriate number in Port Connection to an FTP server using Bonjour You can use Bonjour to locate servers inside your LAN or WAN and connect to them To connect to a server using Bonjour 1 From the menu bar choose CuteFTP Mac Bonjour 2 Select FTP Servers from the drop down list 3 Allow some time for CuteFTP Mac to locate published servers 4 Select the desired server from the list and double click to connect to it Notes e The server will be added to your site manager e You may need to supply a username and password for the connection e The FTP server must support Bonjour in order for it to appear in the search lis
15. number to your computer based on system information The Software reports this number to us when you enter your registration number We use this information to detect piracy of the Software This number is tied to personally identifiable information that we have about you 6 TERMINATION This license terminates if you fail to comply with its terms and conditions If your license terminates you must destroy all copies of the Software The termination of this license does not limit GlobalSCAPE s other rights it may have by law 7 INTELLECTUAL PROPERTY You acknowledge that you have only the limited non exclusive right to use and copy the Software as expressly stated in this license and that GlobalSCAPE retains title to the Software and all other rights not expressly granted You agree not to remove or modify any copyright trademark patent or other proprietary notices that appear on in or with the Software The Software is protected by United States copyright patent and trademark laws and international treaty provision 8 EXPORT RESTRICTIONS You may not export or re export the Software in violation of the export laws of the United States or the applicable laws of any other jurisdiction Among other things U S laws provide that the Software may not be exported or re exported to certain countries that are embargoed or restricted or to certain restricted persons Embargoed and restricted countries currently include Cuba Iran Iraq Libya and Su
16. register with a serial number To enter your serial number 1 2 3 Connect to the Internet as you normally would Start CuteFTP Mac If the Site Manager appears click Exit to close it On the menu bar choose Help gt Enter Serial Number An Enter Serial Number window will appear In the Serial number box type in or paste your unique serial number In the Name box type in your name or the name of your company The rest of the boxes are optional but the information will assist us if you need our help resolving problems Click Register Online You should receive a message that says something like Congratulations You have now registered your copy of CuteFTP Mac Registration Errors Since all serial numbers are verified through the Internet the potential for errors exists during the process If you are receiving errors while attempting to register CuteFTP Mac you may manually register the program by submitting your registration information to us by email 1 2 E og Choose Help gt Enter your serial number Enter your Serial Number and Name in the appropriate boxes Fill out the remainder of the boxes Click Register By E mail A Register By E mail window opens Click Copy Text Create an email to manreg qlobalscape com Click in the body of the message and Paste Send the message Please do not modify the format of the text 44 Troubleshooting 8 We will process your email and send you a registra
17. s creator application You would only need to set this if the default creator and type for a particular binary file hasn t been set by your OS Use binary mode when transferring ASCII files between UNIX hosts Specify whether CuteFTP Mac should ignore the file type when transferring between UNIX hosts always transferring in binary Always attempt to resolve links Specify whether CuteFTP Mac should attempt to resolve all links encountered figure out if they link to files or folders This is recommended however it can take some time when there are a lot of links in a particular folder Navigation To access preferences click CuteFTP Mac Preferences from the menu bar Navigation Preferences page Enable case sensitive sorting Specify whether CuteFTP Mac should consider file case when sorting items displayed in the local and remote pane Sort files and folders separately Specify whether CuteFTP Mac should sort folders followed by files or both together Cache folders contents indefinitely default is 24 hrs Specify whether CuteFTP Mac should remember visited folder contents past 24 hours If not selected CuteFTP will always refresh the cache for a folder you are visiting if it has been 24 hours since you last visited it 36 Preferences Quit CuteFTP Mac when last window is closed Specify whether CuteFTP Mac should shutdown once you ve closed the last open connection Launch new session window when connecting to Site Manag
18. than the original Before we are able to increase your registration limit we need more details as to the steps you took when you installed and registered the product including any major changes you made to your operating system or your hardware Please contact GlobalSCAPE technical support and be as detailed and specific as possible If you wish to install and use the software on more than one machine you will need to purchase a license for each computer Unable to Recognize Server Response If this error occurs while trying to register register your software manually To register manually 1 Choose Help Enter your serial number 2 Enter your Serial Number and Name in the appropriate boxes Fill out the remainder of the boxes Click Register By E mail A Register By E mail window opens Click Copy Text Create an email to manregGglobalscape com Click in the body of the message and paste Send the message Please do not modify the format of the text NOUN eW 45 CuteFTP Mac Professional User Guide 8 We will process your email and send you a registration file with instructions 9 When you receive the email copy the registration key 10 Reopen the Register By Email window 11 Paste the registration key into the bottom box of the Register By E mail window 12 Click OK Unable to register because Enter your serial number is gray If the option to Enter Serial number is grayed out then your software has b
19. the right pane click Add The Edit File Helper window appears In Description type a description of the file type In Extension type the three letter file extension In MIME type type the appropriate MIME type Text followed by a forward slash and sub type For example HTML files would be Text HTML Other text types include Text ASP and Text PHP For a complete list of MIME types go to ftp ftp isi edu in notes iana assignments media types media types 9 In File type type Text 10 In File creator click Browse and select the application file for the program that you would use to open this type of file 11 In Encoding choose Plain Text You can leave the remainder of the options as they are 12 Click OK The Edit File Helper window disappears 13 Click OK again to close the Internet Explorer Preferences window 9o N Oy UT PB t9 To define files as ASCII in CuteFTP Mac s Preferences 1 On the menu bar click CuteFTP Mac gt Preferences gt Transfer page 2 Add an extension to the list next to the label ASCII text file extensions Copy and Paste of remote items removes original file FTP Servers do not support a Copy command If you try to Copy then Paste an item from one remote folder to another the item will simply move to the new location on the server You can Cut and Paste the file back if you need to restore the original file This is a limitation of the FTP protocol You can use Copy and Paste to copy
20. through a proxy server or firewall To connect using a proxy server 1 Openthe Site Manger File Site Manager 2 Highlight the site to be edited in the left pane 3 Click on the Edit button 4 Inthe Site Properties dialog check the User Proxy firewall server checkbox 19 CuteFTP Mac Professional User Guide 5 Enter the Host address for the Proxy CuteFTP Mac will then attempt the connection using the following format USER ftp_user ftp_address Note Firewall password based authentication is not supported at this time The type of connection supported is called USER with no login or user host port Maintaining connections Keep Alive Anti idle You can set a Keep Alive Anti idel value to maintain your connection open and avoid idle timeouts To avoid idle timeouts on a per site basis 1 Click on CuteFTP Mac Site Manager from the menu bar 2 Select a site from the left pane 3 Click on the Edit button 4 In the Site Properties page specify a value for the Keep connection alive sending NOOP command every N seconds field and make sure the check box is checked Setting default folders You can tell CuteFTP Mac to automatically switch to a certain folder upon session startup and upon connect and the default download folder To switch to a local folder automatically upon session startup 1 Click on CuteFTP Mac Preferences from the menu bar 2 Select General from the left pane 3 Inthe right pane select a folder i
21. type Where NAME is an official system name from the list in the Assigned Numbers document Service ready for new user Service closing control connection Logged out if appropriate Data connection open no transfer in progress Closing data connection Requested file action successful for example file transfer or file abort User logged in proceed 2 2 2 Requested file action okay completed PATHNAME created Entering Passive Mode 2 2 User name okay need password 332 Need account for login 350 Reguested file action pending further information 400 Series The command was not accepted and the reguested action did not take place but the error condition is temporary and the action may be reguested again 42 300 Series The command has been accepted but the reguested action is on hold pending receipt of further information 00 02 20 21 20 26 27 30 50 57 31 32 50 3 3 Troubleshooting 421 Service not available closing control connection This may be a reply to any command if the service knows it must shut down e LLLI MM Requested action not taken File unavailable e g file not found no access Contact the server administrator Requested file action aborted Exceeded storage allocation for current directory or data set Contact the server administrator Requested action not taken File name not allowed Try changing the file name or getting rid of spaces in the f
22. your home folder to be the initial remote folder you enter the host address as ftp ftp myserver com Documents This connects you automatically to home joeuser Documents You can also specify an absolute path you would do that by adding an extra slash ftp ftp myserver com some absolute path For example if your default home folder is users home joeuser but you want to open a connection to users Documents you would enter this host address ftp ftp myserver com users Documents File and folder names You can use up to 255 characters to name files and folders in Mac OSX Volume names are limited to 27 characters For all Mac operating systems names cannot include the colon character This character is reserved by Mac OS to denote catalog hierarchy A colon typed in a character name will be replaced by a dash automatically by Mac OS You can find more details on files and folders on the Apple Web site at http docs info apple com article html artnum 25010 Web site issues Images are not showing up Here are some reasons why your images may not be displayed correctly on your Web page Image files were not uploaded to the server To upload your image files to the server 1 Open CuteFTP Mac and locate the image files in the left window 2 Upload the image files to the server You should see the files in the right window after the upload 3 Go back to your browser and click the reload or refresh button The image
23. NNEC OM MM 35 TS a aat 36 NAVIGATION A A OAA a I 36 PFOIMPUS E T A T 37 Dil E A a a deas 37 Donee M EE MR 39 Piso dee i e IEEE 39 SGUIPUING met A AAN 39 DW Scsi ann Stn besslet Eie tad tri aras tetadacgetat eacicadatagedeassoaieetadacadtaces S tae 39 A M 39 Sample Apple scripts 2 2 rire ilam cab eser ker anaa Ce dada cies 39 INO ET RENTRER EP OIL III tu 39 doe EE 39 Troubleshooting ama eli a n mle Maili eee elle irili deil Due Du ces ocu EDU a T eue Ev due Duca e 41 Saving ii A a tains 41 Tooltip Helios a iaa RRE dla asi idos 41 FTP error and status Codes vic dia ie 42 SS A 44 CuteFTP Mac still showsit sunregistered 1 1000 aaa 44 How to register with a serial NUMDET i nn nn nn eene eene enne 44 CS eter la ela lip iain da alla la ilani 44 Find a lost serial NUMBER s ici 45 Registration limit exceeded message ee nn nn nn nn nn i nn i i i renter tren tren eene enne enne 45 Unable to RecognizeServerResponse 1 11 45 Unable to register because Enter your serial number is gray seem 46 NS ge ERR 47 General Purchase Information nr nnn nn nen nner en ene ann nnn nnn nnn 47 International Orders viec A 47 Serial NUMBEFS aia 47 HOW to Order isimse yansa ed a a AAA A ya A AAA a ad 47 Tax Information reae A AAA A AAA AA A A A A at 47 Finda lost
24. Options Link Resolution Options Various Sorting Options Interface Compatibility Side by side panes Detailed Log View Raw Listing View Font and Display Options Quick Connect Bar Context Menus Full Drag amp Drop Support Tiger OS ready International Font Support Multi part Progress Indicators File Folder Group Select Default Startup Folder Error Prompts Tooltips Balloon Help One of the oldest Internet protocols still in use today is the File Transfer Protocol known as FTP It was first developed in 1971 FTP is a standard Internet protocol and the simplest way to exchange files between computers on the Internet Getting Started with CuteFTP Mac 3 Professional FTP is commonly used to transfer Web page files from the computer where they are created to the computer that shows them on the Web FTP is also commonly used to download programs and other files to a local computer from remote computers System Requirements e AMacrunning OS 10 2 or higher e Atleast 16 MB of free memory e Aconnection to the Internet Installing CuteFTP Mac 1 Download the installer 2 Double click the installation file 3 CuteFTP Mac installs on your computer Notes e CuteFTP Mac runs on Mac OS 10 2 or higher e If you are installing from a CD put the CD in your CD ROM drive and the installation process will start automatically Registering CuteFTP Mac When you purchase CuteFTP Mac you will receive a serial number You must en
25. P Host Address that you specified when you set up the connection It could be compared to browsing to a web site that either is not up at the moment or does not exist There are several ways to approach this situation Make sure you are connected to the Internet If you are not connected to the Internet you will need to connect before you can connect to any FTP sites Make sure you typed the FTP host address correctly This would be just the host address of the server For example if you were given an FTP host address in the format ftp ftp yourhost com you would only type in ftp yourhost com Also be sure there is nothing after the host address especially slashes indicating subfolders If the server does not automatically put you in your default folder when you log in to it then you can add the folder into the Default Remote Folder box when configuring this site Make sure you are not trying to connect to an HTTP server such as http www cuteftp com You cannot connect to an HTTP web server with CuteFTP Mac If you do not know the FTP host address for your site you will need to contact your server administrator for more information GlobalSCAPE does not know or keep track of FTP host addresses If you have a firewall it must be properly configured for FTP access If the Firewall is on a network you will need to contact your network or system administrator for help If all of these options fail and you still have the same res
26. Perform multi part downloads for files bigger than Specify whether files should be split apart transferred simultaneously and later recombined upon receipt and the minimum size before a multi part transfer should occur Allow up to N simultaneous transfers when transferring via the Queue Specify the amount of concurrent transfers allowed Preserve remote time stamp for downloaded files Specify whether CuteFTP Mac should write the time stamp of downloaded files to match the modified time for the same file s that exists on the server Calculate folder size prior to download Specify whether CuteFTP Mac should recursively analyze a folder prior to download to determine whether enough space is available and to help track download progress Prompt to overwrite file and folders with same name Specify whether CuteFTP Mac should prompt you when a matching filename is encountered during a transfer If not selected CuteFTP Mac will always overwrite the matching file Set downloaded file permissions to rw r r default Specify whether CuteFTP Mac should modify the permission of downloaded files to always be read write read read regardless of the file s permission on the server Set text files Creator to and Type to Select the creator code and file type for a particular extension The creator code identifies what application is responsible for a particular file type The file type describes what kind of file it is as interpreted by it
27. act the administrator of the site or your Internet Service Provider Do not type in ftp or http before the server address 5 Enter your user name or user ID in the FTP site user name field Your user name is provided by your Service Provider and may be case sensitive 6 Enter your password in the FTP site password field The password is provided by your Service Provider and is case sensitive If Keychains are available and enabled on your computer the password will be stored securely in a Keychain 7 If the site requires a port other than 21 to establish a connection almost all FTP sites use 21 enter it in the FTP site port field 8 Select FTP SSL SFTP SSH or standard FTP plain text for the FTP connection mechanism from the Security list The remote server must also support SSL or SSH in order for CuteFTP to connect in those modes More details here 9 Select the Login Type Two types are available e Normal used if a user name and password are required e Anonymous used to connect to FTP sites that do not require a password 10 To connect to your new site select the site in the left window and click Connect Note If Keychains are not available or enabled on your computer your password will be stored in a file in the Preferences folder and it will be stored in clear text Connecting to an FTP server using Quick Connect CuteFTP Mac includes an address bar much like a browser You can type the address user
28. ail address to use when connecting to anonymous FTP sites Data connection type Specify whether to use PASV or PORT mode for the data connection PASV is the default mode used Switch to PORT mode if you are having trouble connecting to a site using PASV mode Store Quick Connect history Select whether CuteFTP Mac should remember the Quick Connect information you enter between application sessions Connection retry attempts Specify the amount of times CuteFTP Mac should attempt a connection to a non responding site Delay between retries in seconds Specify the amount of seconds CuteFTP Mac should delay between reconnect attempts Logging Specify the type of logs CuteFTP Mac should display in the log view e None no logging e Basic log RETR and STOR command sequences e Standard log all commands except for raw directory listings multi part segments file size calculations and searches 35 CuteFTP Mac Professional User Guide e Full log everything except raw directory listings Transfer To access preferences click CuteFTP Mac gt Preferences from the menu bar Transfer Preferences page Transfer method Specify whether CuteFTP Mac should automatically detect the transfer mode based upon the file type or force a particular mode such as binary ASCII or MacBinary ASCII text file extensions Specify file extensions for files that should be transferred in ASCII mode Examples are html htaccess txt etc
29. are not transferred to the recipient and if the Software was licensed to you at a reduced price as an upgrade from a previous version you destroy any copy of any previous version that is not transferred to the recipient If you purchased the Software on a multi user basis you may permanently transfer your rights to one person only but that person may use the Software on that number of computers for which you purchased a license 3 RESTRICTIONS You may not reduce the Software to human readable form reverse engineer de compile disassemble merge adapt or modify the Software except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation You may not rent lease 55 CuteFTP Mac Professional User Guide or lend the Software You may not use the Software to perform any unauthorized transfer of information such as copying or transferring a file in violation of a copyright or for any illegal purpose 4 SUPPORT SERVICES GlobalSCAPE may provide you with support services related to the Software Use of support services is governed by the user s manual online documentation and other GlobalSCAPE materials as they may be modified from time to time GlobalSCAPE may use any information you provide as part of obtaining support services for its business purposes including product support and development 5 INFORMATION COLLECTION The Software includes a feature that assigns a unique
30. can copy items from one local folder to another or from a local folder to a remote folder To move a file or folder 1 Click the file or folder you want to move 2 Onthe menu bar Edit Cut 3 Open the destination folder for the item 4 Onthe menu bar choose Edit Paste Manually inputting a command to an FTP server You can manually enter any command to an FTP server To manually enter an FTP command 1 Connectto an FTP server 2 Onthe menu bar choose Tools Enter Raw FTP Command 3 Type a command 4 Click OK Note High level commands such as DIR and MGET are not supported Only raw FTP commands defined by RFC 959 are supported Searching for items on a site 29 CuteFTP Mac Professional User Guide To search for files on a remote site 1 Connect to the site 2 Click Tools gt Search from the menu bar 3 In the Search dialog gt File name type the exact name you wish to search for or use wildcards i e txt if desired 4 Specify a path in the Search in field if desired 5 Specify whether to search in subfolders if desired 6 Click Start to begin searching Resulting files or folders will be displayed in the search pane Double click on a matching result to go directly to that folder in CuteFTP Mac You can then transfer the item using drag amp drop Virtual Folders Virtual Folders represent folders on your remote FTP server With this option you can easily upload files and folders by draggin
31. commands CuteFTP Mac sends and the server s responses CuteFTP Mac logs this information to inform you of completed transactions or to assist in troubleshooting e Lower panes When you start CuteFTP Mac both left and right middle panes will display your local drive contents When you connect to an FTP server its drive contents are displayed in the pane that has the focus is selected In fact you can connect to one server in one pane change focus to the other pane connect to another server and then transfer files between remote servers by dragging the selected files between both panes To change the size of the windows 1 move your mouse cursor over any border between two windows until the cursor becomes a double headed arrow 2 Click and drag the border until the windows are the size you want Next time you launch CuteFTP Mac the windows will be the same size as when you last quit Context menus and keyboard shortcuts CuteFTP Mac s context menus allow you to access frequently used commands without having to navigate the main menu To access context menus 1 Left click in either the local remote or log pane to place the focus on that pane 2 Hold down the Control key on your keyboard and left click or if you have a two button mouse Right click click on the opposite mouse button from the normal one you use 3 Now left click on the desired menu choice provided by the context menu To access keyboard shortcuts 1 Make note of the
32. completing a transfer Display To access preferences click CuteFTP Mac Preferences from the menu bar Display Preferences page Show file size Specify whether CuteFTP Mac should display file sizes in the local or remote panes Show file date time Specify whether CuteFTP Mac should display file and folder time and date in the local or remote panes Show date Show time Show seconds Tailor your date time display to include any combination of date time and or seconds for files and folders Show remote hidden files and folders Select this option to sends the a list parameter in order to view hidden files and folders on the server Show local hidden system files and folders Select this option to view hidden files and folders on your system Show links Specify whether CuteFTP Mac should display file and folder links in the remote pane Show new remote connection in Select the pane in which to display new connections either always left right or the active pane whichever one has the focus Font Controls Choose the log left right pane and status bar fonts by clicking the Choose button and selecting a font 37 CuteFTP Mac Professional User Guide 38 Advanced Xbox connectivity To connect to the Xbox install FTP server on the Xbox Then configure it and connect from your computer using CuteFTP Mac See http www xbox scene com Scripting CuteFTP Mac Pro supports the following AppleScript commands b
33. d file or folder gt INES 5 Launch the Site Manager Select a site in the Site Manager Click Edit Add a UMASK value next to the Set uploaded file permissions mask to field and check the box to the left of the label to enable it Click OK Next time you connect to the site and upload a file its UMASK value will be set to the value you specified Note Applies to server s with UNIX type permissions only 28 Manage To automatically set the UMASK of a downloaded file or folder to rw r r 1 Click CuteFTP Mac gt Preferences gt Transfer 2 Check the box next to Set download file permissions to rw r r 3 Click OK Next time you download a file its UMASK value will be set to rw r r Creating a new folder Connect to an FTP site and navigate to where you would like a new folder On the menu bar choose File New Folder Type in the new folder name Click Create mU ES Copying or moving a file or folder To copy a file or folder 1 Click the file or folder you want to copy 2 Onthe menu bar choose Edit Copy 3 Open the folder where you want a copy of the item 4 Onthe menu bar choose Edit Paste e FIP servers do not support copying If you select a remote file or folder choose Copy and then choose Paste to a different remote folder you will move the item rather than copy it e If you need to copy a file on an FTP server you must first download it then re upload it to its new location e You
34. d now be stored in the correct folder 3 Reload or refresh your browser This should correct the problem Connection problems Common connection problems Here are some solutions to solving connection problems from within CuteFTP Mac Make sure you are connected to the Internet before you launch CuteFTP Mac Go to the Site Manager and select the problem site Check the FTP host address If you are not sure that this is the correct host address you will need to contact your ISP Web Hosting Service for the FTP host address If they give you an address like ftp ftp example com leave off the ftp part of the address Verify that you are using the correct user name Again if you are not sure please contact your ISP Web Hosting Service for the correct user name Verify that you are using the correct password Re enter the password It is easy to type in a wrong letter or number in this field because of the encryption If it will still not connect verify the password with your ISP Web Hosting Service Note The reason you need to verify information with your ISP Web Hosting Service is because they generate this information when they create your account with them and their servers have to verify and accept this information CuteFTP Mac only sends the information to your ISP Web Hosting Service Cannot resolve host name message The Cannot Resolve Host Name message is displayed when CuteFTP Mac cannot make a connection to the FT
35. dan 9 NO WARRANTIES To the extent permitted by applicable law the Software and any support services are provided as is without warranty of any kind either express or implied including without limitation the implied warranties of merchantability fitness for a particular purpose or noninfringement If applicable law requires a warranty the required warranty is limited to ninety 90 days from your receipt of a copy of the Software Computer programs are inherently complex and the Software may not be free of errors The Software is provided with all faults and the entire risk as to satisfactory quality performance accuracy and effort is with you 10 LIMITATION OF LIABILITY GlobalSCAPE is not liable to you for any consequential special incidental or indirect damages of any kind arising out of the delivery performance or use of the Software even if GlobalSCAPE has been advised of the possibility of such damages Unless applicable law provides otherwise GlobalSCAPE s liability for any claim related to your purchase of a license for or use of the Software whether in contract tort or any other theory of liability will not exceed the greater of U S 5 00 or the license fee paid by you 11 AUDIT You agree that on GlobalSCAPE s request you will certify in writing your compliance with the terms of this license including your use of the Software and Service only on or in connection with the number of computers servers licensed 12
36. disconnect from an FTP server select File gt Disconnect from the menu bar You can easily reconnect after disconnecting Reconnecting to an FTP server If you disconnect from an FTP server and want to reconnect select File gt Reconnect from the menu bar Automatically connecting to a site You can automatically connect to a site stored in your Site Manager upon session startup To automatically connect to a site 1 Click on CuteFTP Mac gt Site Manager from the menu bar 2 Select a site from the left pane 3 Click on the Edit button 4 In the Site Properties page select the Set as default login site checkbox Multiple concurrent connections You can connect to more than one site at the same time This is useful for performing site to site transfers or when you are downloading a file from one site and want to browse or download a file from another site simultaneously You can accomplish this using two different methods Using a complete new session of CuteFTP Mac 1 Connect to one site as normal in the active session 2 On the menu bar choose Window gt New Window 3 Open the Site Manager in the new window session that appears 4 Select a site and click Connect Using the active session of CuteFTP Mac 1 Highlight the left or right pane Open the Site Manager Select a site and click Connect Now highlight the opposite pane Open the Site Manager again Select a site and click Connect Ov UT 2 c O Connecting
37. e your file transfers using CuteFTP Mac s transfer queue To add items to the transfer queue 1 Click on View gt Transfer Queue 2 Connect to your FTP site 3 Locate and select the files to transfer 4 Drag the files into the Transfer Queue window To remove items from the transfer queue 1 Click on View gt Transfer Queue 2 Locate and select the items to remove from the queue window 3 Click Delete on the transfer queue toolbar To stop and resume transfers in the transfer queue 1 Click on View Transfer Queue 2 Locate and select the items to stop pause in the queue window 3 Click Stop to pause the selected item s 4 Click Start to resume transfer where you left off To specify the default folder for storing items downloaded using the transfer queue 1 Click CuteFTP Mac Preferences General 2 Click the Choose button underneath the label Default download folder when transferring via the Queue 3 Select a location Click Set 5 Click OK To automatically transfer items added to the transfer queue 1 Click on View Transfer Queue 2 Click on Auto in the transfer queue toolbar to toggle Auto Transfer on and off Transfer queue icons and states Connection Postponed Server rejected connection for various reasons The transfer queue will retry the connection Transferring Transfer in progress Transfer Postponed Transfer failed Wait a while and try again Stopped Transfer has been stopped by the user Click on
38. ect Group to deselect items from a previous selection using a filter e Click Edit gt Invert Selection to select all items except for those currently selected Quick connect bar Use the quick connect bar to connect to different sites without entering them into the Site Manager Also modify quick connect site settings add a quick connect site to the site manager and toggle the quick connect bar on and off Turning it off increases screen real estate To toggle the quick connect bar Click on File Quick Connect To add a quick connect site to the site manager 1 Turn the quick connect bar on see above 2 Enter the site information in the Host User and Password fields 3 Click on the Add to Site Manager book icon to the right of the quick connect bar 4 Modify advanced properties if desired when prompted and click OK The site will now be shown in the Site Manager You can optionally change the Label used for identifying from the Site Manager dialog To modify a quick connect site s properties 1 Turn the quick connect bar on see above 2 Enter the site information in the Host User and Password fields 3 Click on the Site Properties checkmarked paper icon to the right of the quick connect bar 4 Modify advanced properties if desired when prompted and click OK The properties entered will be applied once you connect lightning icon to the site Error prompts You will see an error prompts appear when you attempt to perform an action t
39. ed the registration number 1 SOFTWARE The capitalized term Software refers to the object code for the computer program known as CuteFTP Mac Version 3 any updates supplemental code or programs provided to you by GlobalSCAPE with or in connection with CuteFTP Mac Version 3 the user s manual and Help file any components any related media and printed materials and any related online or electronic documentation 2 GRANT OF LICENSE Evaluation License If you acquired the license for the Software on an evaluation or trial basis you may use the Software without charge for thirty 30 days from the day that you install the Software You must pay the license fee and register your copy to continue to use the Software after the thirty 30 day evaluation period To pay the license fee and register your copy you should visit www globalscape com or an authorized sales agent For so long as the Software is the most current version of CuteFTP Mac distributed by GlobalSCAPE you may give exact copies of the evaluation Software to anyone You may not charge any fee for the copy or use of the evaluation Software itself but you may charge a distribution fee that is reasonably related to any cost you incur distributing the evaluation Software e g packaging You must not represent in any way that you are selling the Software itself Your distribution of the evaluation Software will not entitle you to any compensation from GlobalSCAPE You must distr
40. een registered No further action is necessary Under CuteFTP Mac About CuteFTP Mac you should see the serial number used to register 46 Troubleshooting Purchasing CuteFTP Mac General Purchase Information You can find the current price for CuteFTP Mac on our Web site Please contact our sales team for more information International orders International customers may prefer to purchase locally A complete list of our international resellers is located at our Web site Serial numbers After you purchase you will be e mailed a registration serial number Enter the serial number into your trial copy of the program and it will be fully operational Please keep and print your serial number You will need it for future installations updates or upgrades to the program If you have purchased a license for GlobalSCAPE software and you lose your serial number you can request that we e mail it to you How to order If you would like to purchase a license for GlobalSCAPE software you have several ordering options Ordering and purchase options are outlined at http ww globalscape com store You can also contact our sales team Tax Information The GlobalSCAPE Tax ID number in the CuteFTP Mac v1 help file is wrong Contact our sales team for correct and current tax and discount information You can also find purchase and tax information at www globalscape com store Find a lost serial number If you cannot loca
41. er site Specify whether CuteFTP Mac should open an entire new application session when you connect to a site from the Site Manger After downloading a file perform default action for files of type Specify whether the default action associated with a file extension should be performed once the file is downloaded Remove successful transfer items from the Queue automatically Specify whether CuteFTP Mac should automatically remove finished transfers from the transfer queue Delete items to Trash when Command Backspace is used Specify whether CuteFTP Mac should delete items to the Trash as opposed to permanently deleting them when using the Command Backspace shortcut key Double click local remote file action Select the action to occur when double clicking on an item Choose whether to transfer open or edit the item that is double clicked Prompts To access preferences click CuteFTP Mac Preferences from the menu bar Prompt Preferences page Show error prompts Specify whether CuteFTP Mac should display fatal errors in a separate window requiring user interaction Prompt before deleting files Specify whether CuteFTP Mac should confirm a delete item request requiring user interaction Prompt prior to reconnect Specify whether CuteFTP Mac should confirm when a reconnect request is made requiring user interaction Beep upon transfer completion Specify whether CuteFTP Mac should perform a system sound event upon successfully
42. file you want to edit and select it On the menu bar choose File gt Edit Make the necessary changes In your Editor select Save As from the menu bar Save the file to a known location on your computer Transfer the file you just saved back to the original folder on the remote computer overwriting the existing one Note You can change the text editor used to view files in CuteFTP Mac s Preferences Viewing and modifying details amp permissions To view and modify file and folder details and permissions for a local file To am d 0 NE E DIA wn Locate the file or folder in CuteFTP Mac and select it From the context menu control click or right click select Get Info Click on General to see general information about the item Click on Owner to see the item s group and owner Click on Permissions to view and modify the item s permissions UMASK Click on Preview to view a thumbnail version of the selected item iew and modify file and folder details and permissions for a remote file Connect to the remote site Locate the file or folder in the remote pane and select it From the context menu control click or right click select Get Info Click on General to see general information about the item Click on Owner to see the item s group and owner Click on Permissions to view and modify the item s permissions UMASK Setting file permissions automatically To automatically set CHMOD the permission UMASK of an uploade
43. g them onto the Virtual Folder icon Below you can see how to create and use Virtual Folders 1 Ctrl amp click on remote browser it doesn t matter which file you click on MU AWN Connect to the FTP server and open the folder you want to save as a Virtual Folder From the popup menu choose Create Virtual Folder Choose the destination of the Virtual Folder on your computer You can enter the name for the Virtual Folder by default the name of the remote folder is assumed Press the Save button and the Virtual Folder icon will appear in the desired location 7 You don t have to run CuteFTP Mac if you want to upload some files to your Virtual Folder Just drag and drop desired item onto the Virtual Folder icon and CuteFTP Mac will start to quickly perform your request 8 You can also double click on the Virtual Folder to open its content in the CuteFTP Mac browser 30 Security SSL sessions To establish an SSL session 1 Create a new site in the Site Manager 2 Choose FTPS SSL FTP from the Security drop down in the right pane 3 Connect to the site Troubleshooting Secure Connections If you are having difficulty connecting to your FTP server over SSL refer to the following checklist below for help SSL Connection Checklist 1 Not all FTP servers support secure FTP connections using SSL Check with your server administrator before you attempt to connect securely 2 Verify the port bei
44. hat is either not supported by CuteFTP Mac or the server you are connecting to To disable error prompts 1 Click CuteFTP Mac Preferences Prompts 2 Select or deslect the prompts you want to see Note When you receive an error consult the Log Window for more details Usually CuteFTP Mac or the remote FTP server will provide enough details in the log to help determine the exact cause of the error General navigation There are many ways to navigate local and remote drives e Double click on a folder to change into that folder and view its contents e Control click or shift click to select multiple files or folders e Use the drop down box just above the local and remote dirve panes to visit any previously visited folder during the same session e Quickly jump to bookmarked saved folders using the bookmark feature e Configure general navigation settings such as cached folder duration default double click action and more e Use the mouse to drag files or folders within panes or between panes 13 CuteFTP Mac Professional User Guide e Click on the up arrow located at the top of the local and remote drive panes to visit the parent folder to the one you are currently in Note When navigating through folder links when you click on the up arrow to go back up you are taken to the physical parent folder the actual folder containing the folder you are current in as opposed to the logical parent the originating folder that linked
45. ibute a copy of this license with any copy of the Software and anyone to whom you distribute the Software is subject to this license You may not remove any copyright trademark or reservation of rights language displayed on in or with the Software Registered License When you purchase a license you will be provided with a registration number You must enable the registered license for the Software by entering the registration number as prompted by the Software You may use the registered Software on that number of computers for which you have purchased a separate license as indicated on the invoice or sales receipt If the Software is installed on a network server or other storage device you must purchase a license for each separate computer on which the Software is used A license for the Software may not be shared by alternating use of the Software between different computers If you acquired the Software for a reduced price as an upgrade from a previous version of the Software you may no longer use the previous version The primary user of a computer for which a license has been purchased may make and use one copy of the Software on his or her portable computer You may also make one copy of the Software for back up or archival purposes Otherwise you may not copy the Software in whole or in part You may permanently transfer all of your rights under this license if the recipient agrees to the terms of this license you destroy any copy of the Softw
46. ients 1 Launch CuteFTP Mac Open the Site Manger File Site Manager Click on the Import button Select a 3rd party FTP client from the Import from list CuteFTP Mac will automatically detect and import sites from the selected client UD m qm Note Depending on the client CuteFTP Mac may not be able to import the password list You may have to re enter the passwords for imported sites Editing Sites in the Site Manager You can configure advanced options in the Site Manager for each site entered To edit a site s advanced options 1 Open the Site Manger File gt Site Manager 2 Highlight the site to be edited in the left pane 3 Click on the Edit button 4 Modify the Site Properties for the particular site Site Properties Remote folder Specify a default folder on the remote server that CuteFTP should navigate to as soon as you connect Local folder Specify a default local folder on your hard drive that CuteFTP should navigate to as soon as you connect 17 CuteFTP Mac Professional User Guide Account Supply an account name or keyword for servers that require the ACCT command for logging in post login or for access to certain folders Transfer Type Choose whether files should be transferred in ASCIT binary Mac binary or if CuteFTP should auto detect the correct transfer mode or use the mode specified under Global Preferences Data Connection Choose whether CuteFTP should use PORT or PASV mode when es
47. ile is indeed the exact same as the one on your local drive only that it is being reported as having a different size or date by the server This issue is most common when transferring files to a server that uses a different operating system Linux Windows Sun servers or is in a different time zone To be absolutely sure try downloading the file from the FTP server The file should be exactly the way you sent it to the server If it is not you will need to contact the administrator of the server in order to resolve the issue ASCII or Binary file types CuteFTP Mac uses the same list that Web browsers and other applications use to determine if a file is ASCII or Binary File types are determined by the default Mac OS file type list and by the ASCII file types list under general Preferences 48 Troubleshooting If a certain extension is not in the file type list CuteFTP Mac will transfer files with that extension in binary default mode On Mac OS 8 9 you can go to the internet control panel to view modify or add to the file type list Extended folder paths in host addresses You can enter a host address that includes the path to a specific folder on the remote host CuteFTP Mac considers the path relative by default For example If you log into an FTP server ftp myserver com as user joeuser the initial remote folder will be the home folder for that user presumably home joeuser If you want your Documents folder inside
48. ile name 10 000 Winsock error codes series 10054 Connection Reset by Peer The connection was forcibly closed by the remote host 10060 Can t connect to remote server Generally a time out error Try switching from PASV to PORT mode 10061 Can t connect to remote server The connection is actively refused by the server Try switching from PASV to PORT mode 10066 Directory not empty The server will not delete this directory while there are files folders in it 10068 Too many users server is full Contact the server administrator 43 CuteFTP Mac Professional User Guide Registration issues CuteFTP Mac still shows it s unregistered CuteFTP Mac uses a serial number registration process When you purchased CuteFTP Mac you should have received a serial number To register you need to enter this serial number in CuteFTP Mac To register CuteFTP Mac 1 NOE dee M 8 Make sure you are connected to the Internet Start CuteFTP Mac A window appears asking you to enter your serial number Click Enter Serial Number The Enter Serial Number window appears In the Serial Number box type or paste your serial number In the Name box type in your name In the Email box type your email address Enter your information into the rest of the boxes We use this information to help you if you lose your serial number Click Register Online You should see a message telling you the registration was successful How to
49. ination folder the source file is copied e If destination and source files have the same name but differ in size the source file is copied e When Ignore date is not checked and the destination and source files have the same name and size but different date the source file is copied The local file s date is set to the remote file s date e When Ignore date is checked and the destination and source files have the same name and size but different date the source file is not copied e Inall other situations the source file is not copied When the synchronization process begins the Visual Synchronization browser window opens automatically showing what is being synchronized and highlights any files that have differences File operations edit rename delete view To delete a file 1 Locate a file or folder you want to delete 2 Select one or more items for removal 3 Onthe menu bar choose File Delete A message appears asking if you are sure you want to delete the item s you selected 4 Click Yes To rename a file 1 Locate the file or folder you want to rename 2 Onthe menu bar choose File Rename A message appears asking you for the new name 3 Type a new name 27 CuteFTP Mac Professional User Guide 4 Click OK To view text ASCII files 1 2 Locate the file you want to view and select it On the menu bar choose File View To edit files on your FTP server 1 QUT e 09 w Locate the
50. ision enforceable If you are located outside the United States then the following provision applies Les parties aux pr sent s conferment leur volont que cette convention de m me que tous les documents y compris tout avis qui SHY rattach soient redig s en langue anglaise Translation The parties confirm that this Agreement and all related documentation is and will be in the English language Should you have any questions concerning this license or if you desire to contact GlobalSCAPE for any reason please contact GlobalSCAPE by mail at 6000 Northwest Parkway Suite 100 San Antonio Texas 78249 USA by telephone at 210 308 8267 or by electronic mail at http support globalscape com 57
51. l only use the specified value for the duration of the session Preserving remote time stamps To keep the remote time stamp of a downloaded file 1 Click on CuteFTP Mac Preferences Transfer page 2 Enable the Preserve remote time stamp for downloaded files option 26 Manage Synchronizing local and remote directories To mirror your remote folder make the local side look exactly like the remote 1 Connect to your FTP site 2 Highlight the pane containing the remote FTP sever listing 3 Click Tools gt Synchronize Folders from the main menu 4 The synchronize direction shown in the resulting prompt should be Download Choose whether to include sub folders and whether to ignore or consider dates when comparing files 5 Click OK To mirror your local folder make the remote side look exactly like the local 1 Connectto your FTP site 2 Highlight the pane containing the local listing 3 Click Tools Synchronize Folders from the main menu 4 The synchronize direction shown in the resulting prompt should be Upload Choose whether to include sub folders and whether to ignore or consider dates when comparing files 5 Click OK To synchronize local and remote directories full mirroring This option allows you copy to or from the FTP server only those files whose content differs from the ones on local remote Host The following logic determines how the directories are synchronized e If there is no file in dest
52. ld be shown in the local pane upon application startup Whether the last one used your computer view or a folder you define Click on the Choose button to define a custom startup folder Default download folder when transferring via the Queue Select a folder in which to place files or folders downloaded using the transfer queue Always show Quick Connect bar on startup Select whether to display the Quick Connect address bar in the main window upon application startup Store site passwords in the Key Chain Select whether CuteFTP Mac should store your site passwords in the Mac OS Key Chain for extra security Set CuteFTP Mac as the default FTP client Select whether your operating system should always call CuteFTP Mac when dealing with FTP URLs File editor Select the editor to use for performing file edits Note choose a ODB Editor Suite protocol compliant editor such as BBEdit or AlphaX to perform remote file editing Saves changes back to remote or any other text editor such as Text Edit Force to ASCII all files requested with the view command Select this option to force all files selected for remote edit to be transferred in ASCII before opening them in the editor Note Forcing true binary files into ASCII for editing will show garbled text in the editor Connection To access preferences click CuteFTP Mac Preferences from the menu bar Connection Preferences page E mail address for anonymous logins Specify the e m
53. les in the left or right pane whichever pane is currently displaying the remote drive contents and on the menu bar choose hold down the control key click and choose download e Context menu Transfers Select the desired item s right click and select upload or download as appropriate Transferring files Select either the left or right middle pane and connect to a remote server Then use one of the following methods to transfer files and folders e Drag and Drop Place your mouse cursor over a file or folder click and hold the mouse button drag the item to the opposite window and release your mouse button e Upload from the Menu Select files in the left or right pane whichever pane is currently displaying your oca drive contents and on the menu bar choose File gt Upload e Download from the Menu Select files in the left or right pane whichever pane is currently displaying the remote drive contents and on the menu bar choose File gt Download e Control click Upload Select files in the left or right pane whichever pane is currently displaying your oca drive contents hold down the control key click and choose Upload e Control click Download Select files in the left or right pane whichever pane is currently displaying the remote drive contents and on the menu bar choose hold down the control key click and choose download e Context menu Transfers Select the desired item s right click and select upload or download
54. main menu command you want to reference and the shortcut assigned to it 2 Hold the Apple key down and type the shortcut key assigned For example holding down the Apple key and typing the number 1 will cause the quick connect bar to display or hide Logs and raw listings The log window is displayed above the local and remote panes and allows you to view basic and extended log information including unaltered raw directory listings provider by the server Choosing the type of log to display in the log view 1 Click CuteFTP Mac gt Preferences gt Connection 2 Nextto the Logging label choose from None Basic Standard or Full e None no logging e Basic log RETR and STOR command sequences 11 CuteFTP Mac Professional User Guide e Standard log all commands except for raw directory listings multi part segments file size calculations and searches e Full log everything except raw directory listings To view raw directory listings 1 Click on View gt Show Raw Listing To select and copy log output 1 Highlight the portion of the log to copy 2 Click Edit gt Copy or Click Edit gt Copy Log to copy the entire log Note CuteFTP Mac s log displayed in the main GUI automatically scrolls so that most recent data is displayed at the bottom of the log In addition if you place your cursor somewhere in the log the log will stay at the currently selection position and not auto scroll Once you manually scroll down to
55. n the drop down next to Startup folder or define one by clicking on the Choose button directly beneath it Tip You can also choose Last used which will cause CuteFTP Mac to switch to the local folder you last visited prior to exiting your last session To switch to a local or remote folder upon connecting to a site 1 Click on CuteFTP Mac Site Manager from the menu bar 2 Select a site from the left pane 3 Click on the Edit button 4 Inthe Site Properties page specify a folder name for the default Remote or Local folder fields To specify a default download folder 1 Click on CuteFTP Mac Preferences from the menu bar 2 Select General from the left pane 3 Inthe right pane click on the Choose button next to Default download folder Bookmarking favorite folders You can bookmark frequently visited folders for quick retrieval and access To create a new bookmark 1 Connectto a site 2 Navigate to the folder you want to bookmark 3 Click on the bookmark icon next to the path menu in the remote or local pane 20 Connect 4 Select Bookmark Current Folder from the context menu 5 Type in a name to help identify the new bookmark Next time you connect to this site you can jump straight to the bookmarked folder by using the bookmark To use an existing bookmark 1 Connectto a site 2 Click on the bookmark icon next to the path menu in the remote or local pane 3 Select the bookmark from the context menu You will
56. ng used Some servers require that SSL connections use a dedicated port other than port 21 3 Verify that the server isn t requiring a client certificate as CuteFTP Mac does not provide one Does the server you are connecting to support SSL v3 1 AUTH TLS or a properly implemented version of AUTH SSL Click here for more Related topics SSL details SSL details Not all FTP servers that support SSL connections do so correctly or in strict compliance to proposed or approved standards Various FTP over SSL implementations have been proposed over the last few years Most do not conform with RFC 2228 or are at odds with the latest IETF Internet Engineering Task Force drafts Typical Implementations Implicit TLS SSL SSL connection over a dedicated port 990 registered with the IANA This approach while quite common is not favored by the IETF and is not supported by CuteFTP Mac Explicit AUTH SSL SSL connection over a standard port 21 using AUTH SSL or AUTH TLS P to negotiate the protection mechanism AUTH TLS P implicitly sets the protection mechanism and is therefore in direct disagreement with RFC 2228 CuteFTP Mac does support AUTH SSL and subsequently sets the protection mechanism explicitly using the PROT command and its approved arguments Explicit AUTH TLS 31 CuteFTP Mac Professional User Guide SSL v3 1 connection over a standard port 21 and explicitly setting the protection mechanism This is the
57. ou will need to contact the server s administrator to request permission to download the file Copy and Paste of remote items removes original file FTP Servers do not support a Copy command If you try to Copy then Paste an item from one remote folder to another the item will simply move to the new location on the server You can Cut and Paste the file back if you need to restore the original file This is a limitation of the FTP protocol You can use Copy and Paste to copy files from a remote site to a local folder from a local folder to a remote folder or from one local folder to another local folder To copy and paste items from one remote folder to another remote folder 1 Connectto an FTP site 2 Download the item you want to copy 3 Open the folder on the remote site where you want a copy of the item 4 Upload the item to the new folder File size and date issues If you transfer files with CuteFTP Mac and they show up on the server side as having a slightly different file size than what is shown on your computer or if the date on the file is displayed differently than what is on your computer please keep in mind that CuteFTP Mac does not change the file size and date information supplied by the FTP server A remote file s size and date are sent to CuteFTP Mac from the FTP server and CuteFTP Mac simply relays this information to you The server may report a file as having a different size or date but it is very likely that the f
58. responses Many error codes and problems will show up here You can save the contents of the log window to a file for review and to help with troubleshooting To save the contents of the log window 1 On the menu bar choose Edit gt Copy Log 2 Open a blank document in TextEdit or some other text editing application 3 On the text editor menu bar choose Edit gt Paste Your log text will appear 4 On the text editor menu bar choose File gt Save and save the document Your log will now be in a text file you can review or that you can send via email for others to review Tooltip Help CuteFTP Mac utilizes Tooltip help to provide a brief description of controls located in the Preferences page To access balloon help 1 Onthe menu bar choose CuteFTP Mac Preferences 2 Place your mouse over a control in one of the preference pages and leave it there After a couple seconds a small tip will display providing a brief description of the highlighted control 41 CuteFTP Mac Professional User Guide FTP error and status codes During FTP sessions the server will send numbered codes representing errors or session status CuteFTP Mac displays these codes in the log window Here are brief explanations for the error and status codes e 100s e 200 s e 300 s e 400 s e 500 s e 10000 s 100 Series The requested action is being initiated expect another reply before proceeding with a new command 215 NAME system
59. rowse This command opens Captain FTP main window connects to the specified server and lists its directory content browse reference List of references change folder Unicode text The argument specifies the remote folder on the server server Unicode text The argument specifies the host name URL based format using addressbook session Unicode text The argument specifies the address book session name upload This command uploads files folders list onto server upload reference List of references into folder Unicode text The argument specifies the remote folder on the server onto server Unicode text The argument specifies the host name URL based format elements list The argument specifies the list of files folders to be uploaded using addressbook session Unicode text The argument specifies the address book session name Sample Apple scripts browse launch application Captain FTP tell application Captain FTP browse server user password hostname change folder aFolder end tell upload launch application Captain FTP tell application Captain FTP upload elements TestFile txt using addressbook session Remote server end tell 39 CuteFTP Mac Professional User Guide 40 Troubleshooting Saving a log The Log Window visible in the upper portion of the CuteFTP Mac screen shows every action CuteFTP Mac performs and the server s
60. rt the resume REST command throughput gets are dependent on many factors such as your network speed the server s bandwidth output per connection and more CuteFTP Mac automatically determines whether to use 2 3 or 4 parts for the multi part transfer The formula for determining how many parts to use is number of segments MIN int file size in MB min size for seg 2 4 Site to site a k a FXP transfers You can transfer files and folders from one FTP server to another using CuteFTP Mac To perform Site to site transfers 1 Select either the left or right pane and connect to site A 2 Select the opposite pane and connect to site B 3 Locate the items to transfer in either site A or B 4 Drag the selected items from one pane to the opposite pane Note Many servers consider site to site transfers a security vulnerability and won t allow it Check with your system administrator or refer to the server s documentation to see if the server supports this feature Manual transfers You can download files or folders from a folder without directory listing permissions provided you have download permissions to the same To download manually 1 Click Tools Download Manually 2 Enter the remote path relative from your current position and filename for the file you want to download 3 Click Browse in the manual download prompt to specify an alternate destination location Using the transfer queue 24 Transfer Manag
61. s should now be displayed Image file names are referenced incorrectly It is possible that your image files were uploaded correctly to the server but the server is looking for a different image file name When you created your Web page you set up a path and a file name that the server uses to look for the image In your HTML source code make sure that image file names are correct in all respects including letter case For example the Web page calls an image with the following tag lt IMG SRC my_image gif gt When you look at the file you uploaded to the server you notice the file name is MY IMAGE GIF It is all in upper case Therefore the Web page is referencing an image file that doesn t exist 49 CuteFTP Mac Professional User Guide You need to either retype your HTML code in upper case lt IMG SRC MY_IMAGE GIF gt or you need to rename the file on the server to lower case to coordinate with the HTML page Image paths are not referenced correctly It is possible that your image files were uploaded correctly to the server but the server s path to the image is incorrect When you created your Web page you set up a path for the server to look for the image as well as the exact file name of the image In your HTML source code make sure that all paths are directed properly Make sure your path is not something like lt IMG SRC file c Web_editor Html Graphics my_image gif gt which would be referencing your hard drive in
62. serial number iu 47 Trial InfoMine da Da Ga A A 47 What is disabled after 30 days 0 rn rn ne nn nn nnne n nnn nnn 47 FileS ANd ole PP 48 File permission denied MESSAGE eere erani ra oa RR REX RR EN aadaki 48 Copy and Paste of remote items removes originalfile 00000100 enne 48 Filesize and date ISSUES coude tiet dd vd e ee RET Ue E 48 ASCICoF Binary file types 48 Extended folder paths in host AddresSeS oocccccinccccnonnonocennnnnnononnnrarcnnnnnnon oran nnrrnnrnnnon nnn nennen nnn nnn 49 CuteFTP Mac Professional User Guide Fileand folder NAMES ati A a di 49 Web Site iSSUGS ria td 49 Images are not showing Up saian marsi peer rent teh nan ER e a RETE yy ARR ER ARR Balans lak aralad 49 UnabletoseechangestoaWebsite MMA 50 Web page problems iin ia 50 Connection problems da eene E eo kar A a teen aaa 51 Common connection problemMS cooooococcnnnnnnnnonononconcnnononon ono enne nnne nnn nee ee ena n nnn nn nnn 51 Cannot resolve hostnamemessage 1 000 51 Anonymous v normal NOG iio irrita Da Da e ete Du a DO Da Da 51 HTTP addresses cocida 52 Password not accepted errormessage enn 52 Waiting on welcome message i 2 2 atal m alaaddin hazla Mazaka anlad n a al 52 Transfer problems aaa eene ca e E ayal a 52 Auto detect transfers my filesinthewrongmode
63. stead of the server The server cannot find an image stored in a subfolder Another problem could be that your server cannot find an image located in a subfolder If your HTML file is looking for the image in the main folder instead of in a subfolder on the server your image will not be displayed For example you may have uploaded your images to a subfolder called Graphics in the main folder but your HTML IMG tag looks like this lt IMG SRC my_image gif gt Because the Graphics subfolder is not referenced in the HTML IMG tag the server looks in the main folder or but does not see my image gif there The server should be looking for my image gif in the subfolder Graphics folder names are also case sensitive on the server To direct the server to the right folder your IMG tag needs to read IMG SRC Graphics my_image gif gt The server would then find and display my image gif Unable to see changes to a Web site If you are editing a Web page and you do not see any changes after the page is uploaded please try the following suggestions Make sure the file that you are uploading has the same file name and case as it appears on the remote server Tf you are still unable to see changes to your Web site please clear the History and Cache of your Web browser and then refresh or reload your Web page Whenever you visit a Web site your browser will save this page as a cached file If you decide to visit this Web site again your
64. t For example Crocodile FTP Server Pure FTP Server Pure FTPd support Bonjour What is Bonjour Bonjour is a mechanism for achieving Zero Configuration networking and is the successor to Apple Talk As stated on the Apple s web page Bonjour enables automatic discovery of computers devices and services on IP networks Click here for more details Bonjour is a Trade Mark of Apple Computer Inc Working with sites in the Site Manager The Site Manger stores your frequently used sites much like an address book You can perform a variety of tasks in the site manager e Add a new site and connect to it e Search for site in your site list e Import sites from other FTP clients e Modify a site s properties e Delete a site e Rename a site To delete a site 1 Select the site in the Site Manager 16 Connect 2 Right click or command click to bring up the context menu 3 Select Delete To rename a site 1 Select the site in the Site Manager 2 Right click or command click to bring up the context menu 3 Select Rename To find a site in your site list 1 Select the site in the Site Manager Right click or command click to bring up the context menu Select Find Type in the word to search for The matching site will be highlighted uo uN Importing sites into the Site Manager You can import sites from other FTP clients into your CuteFTP Mac Site Manager To import FTP sites from third party FTP cl
65. tablishing the data connection with the server PASV mode is the preferred method and the default one used when you choose to use Global Preferences File name encoding Choose between standard encoding ISO 8859 1 Unicode or Double byte encoding for international character support in CuteFTP Mac User Proxy firewall server Specify whether CuteFTP Mac should use your system proxy settings to negotiate a connection past your firewall if applicable You will have to specify the proxy host address when requested by CuteFTP Mac You can obtain this information from your system administrator Set as default login site Specify whether CuteFTP Mac should automatically connect to this site upon session startup Show hidden files and folders nmn Specify whether CuteFTP Mac should display hidden items i e files or folders beginning with a period such as htacces Convert YoNN in filename to the representative character Specify whether CuteFTP Mac should character sequences such as 9620 to its representative character In this case 20 is the same as a space Keep connection alive sending NOOP command every N seconds Specify whether CuteFTP Mac should attempt to keep an idle connective active by sending a NOOP no operation command every few seconds Set file upload permissions mask to NNN Automatically apply a defined CHMOD sequence to a transferred item 18 Connect Disconnecting from an FTP server To
66. te your serial number access your serial number from our Web site Just give us the original e mail address you supplied at the time of your order and we will be able to respond with your ordering information After you request your registration information you will receive Your original invoice Your registration number with instructions for your records Note The invoice we e mail to you is your original you have not been double billed If you have any other questions feel free to contact us Trial Information What is disabled after 30 days 47 CuteFTP Mac Professional User Guide The trial version of CuteFTP Mac works just like the full version To continue using CuteFTP Mac after the trial ends you must register the software by paying a one time fee Registering your software converts your trial copy to a full copy If you do not purchase a license and register the software before the trial expires CuteFTP Mac will cease to function but you will still have the option to register the software Even if you register the software after the trial has expired CuteFTP Mac will function properly and all of your Site Manager and other custom information will still be available Files and folders File permission denied message This error comes from the server you are connected to It means that you are not permitted to download the particular file you have selected This is not something that CuteFTP Mac can control Y
67. ter the serial number into the program for it to work beyond the trial period To register CuteFTP Mac 1 Make sure you are connected to the Internet Start CuteFTP Mac The Welcome window opens Click Enter Serial Number The Enter Serial Number window opens Enter your serial number into the Serial Number box Enter you name into the Name box The rest of the boxes are optional but the information will assist us if you need our help resolving problems 6 Click Register Online In a few moments you will see a message congratulating you for registering CuteFTP Mac gire R92 To register if CuteFTP Mac is already open 1 Make sure you are connected to the Internet 2 Onthe menu bar choose Help Enter Serial Number The Enter Serial Number window opens 3 Enter your serial number into the Serial Number box Enter you name into the Name box The rest of the boxes are optional but the information will assist us if you need our help resolving problems 5 Click the Register Online In a few moments you will see a message congratulating you for registering CuteFTP Mac CuteFTP Mac Professional User Guide 10 Interface Interface CuteFTP Mac s Main Screen The main screen is used to transfer files to and from remote servers and is divided into three windows an upper window and two lower windows The two lower windows represent files available on local and remote drives e Upper Log pane The Log Window displays the
68. ters About CuteFTP Mac CuteFTP Mac is a program that allows you to move and manage files using FTP File Transfer Protocol without having to know all the details of the protocol itself CuteFTP Mac offers a user friendly interface and gives you the ability to upload download and edit files on remote FTP servers around the world CuteFTP Mac Professional User Guide CuteFTP Mac s Features Security e SSL Connections e SFTP SSH Connections e Store Passwords in Key Chain Transfer Simple drag n drop transfers Resume transfers Accelerated Transfers Simultaneous Transfers Auto detect ASCII Binary MacBinary mode Transfer Queue Server to Server File Transfer FXP After Transfer Event Sounds Default Download Folder Preserve Remote Time Stamp s OS X Server support OS 400 FTP server support Tools Advanced Folder Synchronization Auto UMASK on upload Rendezvous Support Plugins for Internet Browsers Helper Extended GetInfo Remote File Edit w BBEdit Hydra Site Search Multi Directory Raw FTP Command Input Virtual Folders About FTP File Transfer Protocol Connectivity Navigation Simultaneous Connect amp Navigate Site Manager Address Book Standard Rename Delete Edit and View Support Search Sites in Address Book Bookmarks Favorite Folders On Connect Default Folder Auto Connect to Default Site Account Support Proxy Firewall Support Keep Alive anti idle On Startup Events Connection Retry Delay
69. the Start button to restart the transfer Error Transfer failed fatal error server network down etc Calculating Calculating folder size prior to download 25 CuteFTP Mac Professional User Guide Toolbar button behavior Auto button toggles the transfer queue mode between Auto Start and Manual Start When in Auto Start any item added to the queue will begin to transfer immediately When in Manual Start items added to the queue must be started manually by clicking on the Start button Start button starts transferring selected item s manually You can start transferring item s manually which are in the following state WAITING STOPPED ERROR CONNECTION POSTPONED TRANSFER POSTPONED or FINISHED Stop button stops pauses selected transfers currently in progress Delete button deletes selected item s from the transfer queue window If the item is in a TRANSFERING state it will be stopped removed from the queue and the connection closed Stay on Top button causes the transfer queue window to stay on top of any other open windows Setting the transfer type ASCII Binary Mac Binary CuteFTP Mac is programmed to automatically select the proper transfer type To manually specify a file transfer type 1 Onthe menu bar select File Transfer Type 2 Select from Mac Binary Auto detect Your Mac chooses the transfer type ASCII or Binary Note When you select a transfer type from the File Transfer Type menu it wil
70. the most recent entry or remove the cursor focus by placing the focus somewhere else the log will go back to auto scroll mode Log output colors BLUE Actions performed by the client Connecting Socket Connected Authenticating etc GREEN Commands sent by the client USER anonymous PWD CWD etc BLACK Server response 226 Data Connection Opened etc RED Errors reported by the server 5xx errors When connecting to two sites concurrently one in each pane the second connection will precede its log entries with a 1 For example 1 RETR filename exe Changing fonts You can change the fonts used for various panes in CuteFTP Mac To change the fonts used Click CuteFTP Mac Preferences Display Click on the Set button next to the pane you wish to change the font for Select a new font in the font window that appears Close the font window Click OK un po ES Selecting items You can select files and folders in the local or remote panes using one or more of the following methods e Click on an item e Hold the Control key down and click on multiple items to select more than one item e Hold the Shift key down and click on multiple items to select multiple items in sequence e Click Edit gt Select All to select all items in the focused pane e Click Edit gt Unselect All to deselect any selected items e Click Edit gt Select Group to select items using a filter mask 12 Interface e Click Edit gt Unsel
71. tion file with instructions 9 When you receive the email copy the registration key 10 Reopen the Register By Email window 11 Paste the registration key into the bottom box of the Register By E mail window 12 Click OK Find a lost serial number If you cannot locate your serial number access your serial number from our Web site Just give us the original e mail address you supplied at the time of your order and we will be able to respond with your ordering information After you request your registration information you will receive e Your original invoice e Your registration number with instructions for your records Note The invoice which we e mail to you is your original you have not been double billed If you have any other questions feel free to contact us Registration limit exceeded message The Registration Limit Exceeded message you are receiving indicates that you have attempted to register the software on multiple computers According to the license agreement you are licensed to copy the SOFTWARE only into the memory of the number of computers corresponding to the number of licenses purchased The primary user of the computer on which each licensed copy of the SOFTWARE is installed may make a second copy for his or her exclusive use on a portable We understand that hard drives crash system upgrades occur and other problems arise that may indicate the need to install the software on a system other
72. tly Keep in mind that the password is always case sensitive and the user name may be case sensitive as well Note If you confirm that you are using the correct information and entering it accurately then there may be a problem with the server itself that the administrator should resolve Waiting on welcome message Waiting on welcome message means that CuteFTP Mac is waiting for the server to start an FTP connection Until the connection is made CuteFTP Mac will continue to wait for the welcome message If you keep getting this message contact the server and verify the following Host name The name of the server you should be connecting to User name the user name for that server Password the password for that server Transfer problems Auto detect transfers my files in the wrong mode When you set CuteFTP Mac to use Auto detect for the transfer type CuteFTP Mac will use file definitions created in your Mac OS or in CuteFTP Mac s general preferences to determine if a file should be transferred in Binary or ASCII mode Undefined file types will be transferred in Binary mode by default e Defining files in OS X e Defining files in CuteFTP Mac Preferences To define files as ASCII in OS X 1 Open Internet Explorer 2 On the menu bar choose Explorer gt Preferences The Internet Explorer Preferences window appears 52 Troubleshooting In the left pane expand Receiving Files Select File Helpers In
73. ults you will need to contact the server administrator of the site you are connecting to in order to resolve the problem Anonymous v normal login There are two ways that you can log in to an FTP site anonymously and normally Anonymous 51 CuteFTP Mac Professional User Guide When you log in anonymously you do not use a specific user name or password If you are connecting anonymously to a site you need to leave User name and Password blank and make sure you select the Anonymous option Normal If you want to connect to an FTP site that your ISP Internet Service Provider or Web Hosting service set up for you you will use a normal login The ISP will provide you with the Host Address User name and Password Use this information to take advantage of special permissions and privileges not available when you log in anonymously HTTP addresses CuteFTP Mac is not a Web browser The http addresses are for programs like Netscape Navigator Internet Explorer or Safari For CuteFTP Mac you need to use addresses that start with FTP Password not accepted error message If you are getting an error message about your password not being accepted you will need to contact the administrator of the server that you are trying to connect to and confirm that you have the correct user name and password Confirm that You are using the correct user name and password You have entered your user name and password correc

CuteFTP Mac Professional v3.1 User Guide - Support

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