PRODUCT NOTICE 1788-EN2DN Shipped with
Contents
1. Customers with TechConnect contracts can chat online with English speaking representatives Reference this Product Notice when connected to a support engineer This Product Notice is posted on the Rockwell Automation Support Center http Awww rockwellautomation com knowledgebase as ID number 471251 If this Product Notice does not affect you because you do not have the products any longer or if you are a Distributor Rockwell Automation asks that you forward a copy of this notice with any identifying documentation immediately to the person or company that now has the product We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units We appreciate your immediate cooperation If you have any questions please contact us Sincerely ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email Go to the Support web page at http www rockwellautomation com support Select your country and from the link Support Center you can subscribe to important product updates including Product Safety Advisories and Product Notices LISTEN THINK SOLVE PRODUCT NOTICE Rockwell Page 4 of 7 Automation Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location If your country is not listed you can find a customer support number2. Product Safety Group 1201 South Second Street Milwaukee WI USA 53204 productsafety ra rockwell com Rockwell Automation A PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product s anomaly that may cause commercial or customer satisfaction concerns 1788 EN2DN Shipped with Incorrect Firmware Reference 2012 02 003 Date February 2012 The purpose of this Product Notice is to inform you of a potential anomaly that exists with the 1788 EN2DN linking device for Ethernet IP and DeviceNet shipped between December 2011 and January 2012 Incorrect firmware was loaded into a small number of units prior to product shipment Product with the incorrect firmware will fail to operate This anomaly can be corrected in the field by downloading and installing the correct firmware Product Identification The affected product is the 1788 EN2DN linking device for Ethernet IP and DeviceNet Affected product may have been shipped between December 2011 and January 2012 The affected product may be identified with a date code of 2011 11 03 November 3 2011 through 2011 12 12 December 12 2011 on the Factory Seal label The product WIN code will be SV2OA1VI through SV2OA2IV consecutively Refer to Appendix B for a complete listing of all affected WIN code numbers LISTEN THINK SOLVE PRODUCT NOTICE Rockwell Page 2 of 7 Automation Communication EtherNet Mod
3. for your location on http Awww rockwellautomation com support by selecting your country and clicking the Phone OnSite Support tab Phone Number Phone Number R MEON COn International Code International Code 49 02104 960 664 358 958 447 419 91 1 800 3000 7635 33 825303132 03 3206 2785 49 02104 960 664 82 2 2188 4400 Italy Bologna Firenze Napoli Thailand 001 800 611 2757 Roma e Torino 39 199 11 99 22 33 825303132 48 22 32 60 707 34 902 30 93 30 United Kingdom 44 01908 635245 North America 1 440 646 3223 1 440 646 3223 Caribbean All Countries 1 440 646 3650 Central America ee 800 666 0320 55 11 5189 9500 Salvador 52 55 5246 2010 52 55 5246 2010 52 55 5246 2010 If you have a TechConnect Contract please use the telephone number supplied to you with the contract LISTEN THINK SOLVE PRODUCT NOTICE Rockwell Page 5 of 7 Automation Appendix B Affected Product WIN Numbers The following is a list of affected product by manufacturing date code and WIN serial number 1788 EN2DN product identified on this list should be considered affected by the anomaly and corrective action should be made Refer to the Product Identification section of this document for the location of these codes Refer to the Correction section of this document for proper corrective action steps Mfg Date Code WIN Number Mtg Date Code WIN Number Mfg Date Code WIN Nu
4. mber 2011 11 03 SV2JA2EP 2011 11 03 SV2JA2FB 2011 11 03 SV2IA2FL LISTEN THINK SOLVE PRODUCT NOTICE Rockwell Page 6 of 7 Automation Mfg Date Code WIN Number Mtg Date Code WIN Number _ Mfg Date Code WIN Number 2011 11 07 SV2JA2GF 2011 11 07 2011 11 07 SV2IAZHL LISTEN THINK SOLVE PRODUCT NOTICE Rockwell Page 7 of 7 Automation Mfg Date Code WIN Number Mtg Date Code WIN Number Mig Date Code WIN Number 2011 11 07 SV2IAZHY 2011 11 08 SV2JA21U 2mos svamzo 2mm svae wms svamze 201 svamza 2 2 201 svamzs saai wmn svamzt wmn svazu d E wmn svamzw 2 wmn svaaizxs 3 svan LISTEN THINK SOLVE
5. ule WM 1 1 j E IG SVDAA IEE DIR VER 10000019782 01 N223 n MAT 1788 EN2DN A CAT PRO SER 1788 EN2DN A 2 010 SOK OF SW EN FACTORY SEAL Manufacturing date code as shown on the Factory Seal label The date code format is YYYY MM DD where YYYY is the year MM is the month and DD is the day Allen Bradley gt izm 1 1788 ENZQDN A 10000019782 01 ASA X0QOOOOX ETHERNET ADDRESS 00 00 00 00 00 00 Product WIN code as shown on the product nameplate The product nameplate is located on the 1788 EN2DN product Description A potential anomaly exists with the 1788 EN2DN linking device for Ethernet IP and DeviceNet Incorrect firmware was loaded into a small number of units prior to product shipment Product with the incorrect firmware will fail to operate This anomaly can be corrected in the field by downloading and installing the correct firmware Temporary Workarounds No workaround has been identified Affected product must be field upgraded to the correct firmware revision or replaced Correction The 1788 EN2DN linking device for Ethernet IP and DeviceNet can be field upgraded to the correct firmware from the Rockwell Automation Support site From the Rockwell Automation Support home page at http www rockwellautomation com support follow the links Services Support gt Soft
6. ware Updates Firmware and Other Downloads gt Find Product Downloads and Software Updates gt Find Product Downloads In the search by name or description field enter 1788 EN2DN Select the 1788 EN2DN product from the list Select for download the 2 010 version or later firmware revision Follow the instructions in your device s user manual to download the LISTEN THINK SOLVE PRODUCT NOTICE Rockwell Page 3 of 7 Automation correct firmware to your 1788 EN2DN device Version 2 010 firmware is expected to be available for download no later than February 17 2012 Requested Customer Action Rockwell Automation requests you take the following actions e Check if you have a product affected by this Product Notice Refer to the Product Identification and Description sections of this document for product identification assistance Customers are advised to perform a field firmware upgrade on any affected product If desired customers may return affected product for standard warranty exchange or replacement All returns should be over packed to prevent shipping damage during transit If applicable contact your distributor or local sales office to return the product and request a replacement unit lf you need additional assistance please contact Rockwell Automation Technical Support See Appendix A for local telephone numbers Customers without TechConnect contracts should reference this Product Notice when calling e
Download Pdf Manuals
Related Search