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Mitel OnePoint Messenger Getting Started

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1. 61 Figure 6 5 Exchange Setup Wizard Personal Address Book 61 Figure 6 6 Windows Control Panel 62 Figure 6 7 Microsoft Outlook Properties 63 Figure 6 8 Add Service to Profile Window 63 Figure 6 9 Microsoft Exchange Server Window 64 Figure 6 10 Microsoft Exchange Server and Mailbox Names 65 Figure 6 11 Microsoft Outlook Properties Window 66 Figure 6 12 Microsoft Outlook Properties Delivery Tab 66 Figure 6 13 Mail and Fax Window 67 Figure 6 14 Version Reader 70 Figure 6 15 Browser Logon Screen with Password Screen 72 Figure 6 16 Netscape Plug in Download Start Dialog 74 Figure 6 17 Netscape Plugin Download Security Alert 74 Figure A 1 Slot Layout on Riser Card in TS80
2. Configuring the Telephony Server to communicate with a PBX including using Show N Tel Manager and the PBX related nodes of Microsoft Management Console Setup requirements for peripheral cards and other hardware asso ciated with that PBX integration See also the manufacturer docu mentation included in the turnkey system shipping box and see Appendix A here page 77 The OnePoint Messenger Administrator Guide contains a system overview and administration details that can help you the installer understand the purposes and use of the components It contains proce dures for creating user mailboxes Chapter 2 configuring the Tele phony User Interface Chapter 3 managing fax services Chapter 4 and operating and maintaining the Telephony Server Chapter 5 as well as details on each OnePoint Messenger utility The OnePoint Messenger User Guide describes the use of OnePoint Messenger voice fax and unified messaging features on Outlook Web browsers and telephones The guide also contains information on client software setup 12 Chapter 1 Introduction All of the OnePoint Messenger books are stored as Acrobat PDF files on the OnePoint Messenger CD ROM The Show N Tel Manager User s Guide from Brooktrout Technology is also included on the OnePoint Messenger CD ROM stored as sntmgrguide pdf Other useful sources of information include Windows NT and Exchange manuals as well as the vendor manuals of products th
3. 82 Regulatory Approvals 83 Environmental Requirements 84 Index 85 vi OnePoint Messenger Getting Started Guide Rev C 8 10 00 List of Figures and Tables Figure 4 1 Exchange Administrator Site Properties Permissions 38 Figure 4 2 Exchange Administrator Configuration Permissions 39 Figure 4 3 Configuration Wizard TSAdministrator Account 43 Figure 4 4 Configuration Wizard Mailbox Configuration 44 Figure 4 5 Configuration Wizard Configuration Summary 44 Figure 4 6 Configuration Wizard Configuration Status 45 Figure 4 7 Configuration Status Screen After Completion 46 Figure 6 1 DCOM Dialog 59 Figure 6 2 First Screen of Microsoft Exchange Setup Wizard 60 Figure 6 3 Exchange Setup Wizard Window Two 60 Figure 6 4 Setup Wizard Window Three
4. vi 1 Introduction 7 About OnePoint Messenger 7 The Turnkey Telephony Server 8 Required Skills 9 Organization of this Manual 9 Supporting Documentation 10 Contacting Mitel Technical Publications 12 2 Preparing for Installation 13 What You Need for a OnePoint Messenger System 13 Turnkey TS800 13 Exchange Server 14 Software Required for Web Browser Access to Mailboxes 15 Software Required on Client PCs 15 SMDI Integration Hardware 15 Fib
5. Check for the existence and Build number of the files listed above in the list 3 Click Close NOTE The OnePoint Messenger program group consists of only Help and Version Reader because the OnePoint Messenger client runs as a part of Outlook so you do not need to start it separately The Help icon in the program group is for a set of training cards for the most common tasks The last item in the list of cards is a link to the general OnePoint Messenger help containing contextual help for all OnePoint Messenger applications Removing OnePoint Messenger from the PC If you decide to quit in the middle of installing or setting up OnePoint Messenger on the PC or to remove OnePoint Messenger after it is installed such as before installing an updated version follow these steps 1 Click Start then Settings then Control Panel 2 On the Control Panel click Add Remove Programs 3 Highlight the OnePoint Messenger program in the list 4 Click Add Remove 5 Click OK 6 Close the Control Panel If you remove Outlook from a PC OnePoint Messenger will still be on the system but will be unavailable Follow the steps above to remove it Setting Up Web Access to Exchange Outlook Web Access is the client application provided by Microsoft for use with Internet Explorer or Netscape to access the Exchange mail server OnePoint Messenger adds WEB Client to Outlook Web Access to provide unified messaging To se
6. Outlook 57 OnePoint Messenger Getting Started Guide Rev C 8 10 00 v Setting Network Access 57 Setting the Security Level 58 Running the Inbox Setup Wizard 59 Creating or Modifying an Exchange Transport Profile 62 Installing the OnePoint Messenger Client 67 Testing the OnePoint Messenger Client 69 Version Reader 70 Removing OnePoint Messenger from the PC 71 Setting Up Web Access to Exchange 71 Errors on Logon 73 Downloading Plug ins 73 Netscape Plug in
7. as discussed next and in Chapter 6 here page 55 Setting Up Users During the running of the Configuration Wizard as described in Integrating the Telephony Server with Exchange on page 41 in Chapter 4 several administrative mailboxes are created on Exchange In addition at this point your site may have already been running Exchange without unified messaging so you have a set of user mail boxes already created Chapter 2 in the OnePoint Messenger Admin istrator Guide discusses how to invoke unified messaging for both existing and new users Chapter 6 page 55 describes how to set up client computers to support unified messaging When you have created a number of unified messaging mailboxes and are ready to start telephony services you can launch the Direc tory Initialization program as described in Synchronizing Exchange and Telephony Server Directories on page 47 in Chapter 4 to syn chronize the Exchange directory and the directory cache on Tele phony Server The synchronization process is then automatic To complete this procedure the Telephony Server needs a network con nection to its primary Exchange Server OnePoint Messenger Getting Started Guide Rev C 8 10 00 55 6 Installing OnePoint Messenger Client Components This chapter lists requirements for a client user PC and tells you how to install OnePoint Messenger It contains these sections OnePoint Messenger Client Installation Requirements
8. three slots and ISA four slots Table A 1 TS800 Components Section Page TS800 Hardware and Software Overview 77 Supported Cards and Recommended Settings 78 Regulatory Approvals 83 Environmental Requirements 84 Component Type TS800 Processor 550 MHz Pentium III Memory RAM 256 MB Integrated Network Interface 10 100 Base T Integrated Graphics Interface ATI Rage Pro 4 MB RAID SCSI controller No Hard Disk type minimum 3 GB IDE Hard drives quantity 1 CD ROM 32x IDE Telecom Slots Available 4 ISA Total Drive Bays 4 Server Cooling Fans 1 Power Supplies 1 Chassis Style Tower 78 Appendix A Turnkey System Details For updated details on currently shipping product see the data sheets included in the turnkey system packing box Power Supply Input Selectable 100 120V 60Hz 200 240V 50Hz Output 5V 25A 5V 0 5A 12V 9A 12V 1A Power On Off switch with Power On LED Drives 6 GB IDE S M A R T supported 32X CD ROM IDE 3 5 Floppy Disk Drive 4 drive bays External Modem An external modem and serial cable is included along with pcAny where for providing remote management and technical support Software Windows NT Server 4 0 with Service Pack 6a is installed on Drive C running the NTFS file system A Windows NT Server 4 0 CD ROM is included with the Telephony Server Also installed are Internet Explorer 5 01 and
9. 73 Testing Your PC Sound Setup and Volume Levels 75 Where to Go from Here 75 A Turnkey System Details 77 TS800 Hardware and Software Overview 77 Power Supply 78 Drives 78 External Modem 78 Software 78 Supported Cards and Recommended Settings 78 Recommended Line Card Settings 79 Identifying Slots on the Motherboard 79 Mitel SX 2000 Cards and Settings 80 Mitel SX 200 Cards and Settings 81 Enhanced Data Link Integration EDLI Card Settings
10. Messenger 61 Figure 6 4 Setup Wizard Window Three 4 If you want to be able to work offline click Yes under the prompt Do you travel with this computer 5 Click Next The next screen helps you locate your Personal Address Book on your local drive This window lists the default address book that is installed with Exchange You can accept this or click Browse to select another address book Figure 6 5 Exchange Setup Wizard Personal Address Book 6 Click Next A message appears offering you the option of having Outlook start when you boot Windows Choose your preference then click Next 7 Click Finish 62 Chapter 6 Installing OnePoint Messenger You can view and modify the properties of your transport profile in the Mail and Fax applet in Control Panel as described next Creating or Modifying an Exchange Transport Profile This section explains how to modify an existing Exchange transport profile or configure a new one to tell Outlook the network location of your mailbox and make other choices such as search order of directo ries whether to copy mail to your local disk and what mailboxes to open To create or modify an Exchange transport profile 1 From the Start menu choose Settings then Control Panel The Control Panel appears in Figure 6 6 Figure 6 6 Windows Control Panel 2 On the Control Panel double click Mail and Fax Mail in Win dows 98 The Properties window appears for the default profil
11. Netscape providing the dialog shown in Figure 6 16 74 Chapter 6 Installing OnePoint Messenger Figure 6 16 Netscape Plug in Download Start Dialog To download the Netscape plug in 1 Click OK on the Netscape Plug in Download Start Dialog dia log A page appears titled OnePoint Messenger Player Recorder Download Page 2 Click Download Plug In Now A security screen appears as shown in Figure 6 17 If you have other applications open it may not appear on top Minimize the other applications or press Alt Tab to the plug in screen Figure 6 17 Netscape Plugin Download Security Alert 3 Click Grant The SmartUpdate Unified Messaging Player Recorder Plug in screen appears 4 Click Install A JavaScript message screen appears displaying The Unified Messaging player recorder Plug in is installed 5 Click OK 6 On the screen labelled Unified Messaging Player Recorder Download Page click Login After that Outlook Web Access and WEB Client download automati cally to create a simulation of the Outlook Inbox Testing Your PC Sound Setup and Volume Levels 75 Testing Your PC Sound Setup and Volume Levels To use a PC to listen to or record voice messages make sure the sound card and volume controls are set up properly Refer to your desktop multimedia documentation for instructions about how to set and test the multimedia components Also use the Microsoft utilities included with Windows such as
12. Network Neighborhood icon on the desktop 3 On the Identification tab of the Network dialog click Change 26 Chapter 3 Installing Exchange Server Soft 4 On the Identification Changes dialog Click the Domain radio button Enter the domain name Click Create a Computer Account in the Domain In the User Name field enter the domain administrator name In the Password field enter the domain administrator pass word Click OK 5 The Network Configuration screen displays Welcome to the lt domain name gt Domain Click OK 6 The Network screen is displayed click Close 7 On the Network Settings Change screen click Yes to restart the computer Testing the Network Connection 1 When the Exchange Server reboots log on to the domain a Click the drop down arrow by the Domain field on the log on screen b Select your domain name from the list c Enter your domain administrator network user name d Enter your domain administrator password e Click OK The fact that your computer is able to log on to the domain constitutes a test of network connectivity To further test connectivity 1 From the Windows Start menu choose Programs then Com mand Prompt 2 In the Command Prompt window type ping lt IP address gt Installing Microsoft Exchange 27 where lt IP address gt is the IP address of another computer running on the LAN or t
13. OnePoint Messenger now uses a wav sound file type that is recog nized by standard Windows sound players so you do not need to install special client software for recipients of unified messages to play those messages For those recipients to whom you do not give Full Unified Messaging you can give extra unified messaging infor mation and control by installing OnePoint Messenger for Outlook The user with OnePoint Messenger for Outlook but without Full Uni fied Messaging primarily lacks the right to create unified messages Before installing OnePoint Messenger for Outlook on a user s PC you must create a mailbox for the user on the Microsoft Exchange Server For the client s Outlook to communicate with the Exchange Server there must be a LAN connection to the Exchange Server from the user s PC and the TCP IP protocol must be enabled on the com puters and the LAN You can install the OnePoint Messenger client Section Page OnePoint Messenger Client Installation Require ments 55 Preparing the Client PC for OnePoint Messenger 56 Installing the OnePoint Messenger Client 67 Removing OnePoint Messenger from the PC 71 Setting Up Web Access to Exchange 71 Testing Your PC Sound Setup and Volume Levels 75 Where to Go from Here 75 56 Chapter 6 Installing OnePoint Messenger components directly from the OnePoint Messenger Installation CD ROM or from the Telephony Server if there is a LAN connection between the PC a
14. Outlook 98 OnePoint Messenger is installed on Drive C It includes all necessary third party software including Show N Tel Runtime configuration software for all supported line cards WinFT for automatic system reboot Crystal Reports Runtime Greenleaf CommX Metasoft Image Maker pcAnywhere for remote management a modem is also included Inprise BDE Vintra MTA and other Microsoft com ponents MSMQ ADO and MMC Supported Cards and Recommended Settings The line cards and protocol converters supported in the TS800 for OnePoint Messenger 2 0 appear in Table A 2 with their related PBX integrations Supported Cards and Recommended Settings 79 Table A 2 Supported Line Cards and Protocol Converter Cards Recommended Line Card Settings What line cards that can be installed on the TS800 depend on the PBX to which the TS800 is connected This section contains details on supported cards organized by the specific PBX The same infor mation appears in the related PBX integration guide Recommended IRQ and base I O address settings and slot mappings for various com binations of cards are shown Installing cards with these recom mended settings and slot mappings expedites support of your system Identifying Slots on the Motherboard Slot numbers in the tables below are based on the PCB artwork on the peripheral riser card in the TS800 The riser card has two PCI slots on the top side and six ISA slots on the bottom The artwork la
15. TSAdmin that you entered in Table 2 1 7 Confirm the password 8 Clear User Must Change Password at Next Log On 9 Select Password Never Expires 10 Click Groups 11 If the Exchange Server is a Primary or Secondary Domain Con troller follow these substeps Otherwise go to the next step 36 Chapter 4 Installing the Telephony Server a In the Group Memberships dialog double click Domain Admin in the Not member of list to add it to the Member of list b Click OK in the Group Memberships dialog then click Add in the New User dialog to accept the new user and return to the User Manager for Domains main screen 12 Alternatively if the Exchange Server is a member server i e a standalone server in the domain not a domain controller in the Group Memberships dialog make sure that TSAdmin is listed as a Domain User in the Member of area If not a Double click Domain User in the Not Member of list to add Domain User to the Member of list b Click OK in the Group Memberships dialog and Add in the New User dialog to accept the new user and return to the User Manager for Domains main screen 13 Close the User Manager for Domains application 14 Log off To give Local Administrator Rights to TSAdmin on the Teleph ony Server 1 Log on to the Telephony Server as administrator the Local Administrator not the Domain Administrator in the Name field of the logon screen and select the name
16. Welcome screen is displayed click Next 6 The Information screen is displayed click Next 7 On the Select Components screen select the radio button that specifies the particular version of service pack installed on the Exchange Server Click Next 8 The installation program begins to copy files while displaying a progress screen When finished a Setup Complete message is displayed displaying the following two options Yes I want to restart my computer now No I will restart my computer later 9 Click Yes and then Finish Exchange reboots OnePoint Messenger Getting Started Guide Rev C 8 10 00 49 5 Where Now At this point in the installation and configuration of the OnePoint Messenger turnkey system Telephony Server linecards and OnePoint Messenger software pre installed and configured you should have a Telephony Server and an Exchange Server that can communicate over the LAN and through Outlook to the TSAdmin mailbox This chapter contains tests to validate the connection between the Telephony Server and the Exchange Server It also points you to other tasks Testing the Network Connection The following test is a simple ping test for the Telephony Server like the one in Chapter 3 to test the connection to the Exchange Server 1 Log on to the Exchange NT domain from the Telephony Server as TSAdmin On the log on screen select your NT domain name from the Domain drop down list enter your pas
17. Win dows Media Player and Volume Control to test and set your audio output levels For details on using those applications see your Win dows documentation and Tuning Your Multimedia Setup in Appen dix A of the OnePoint Messenger User Guide Where to Go from Here After you add more user accounts on Exchange you can refer to this chapter as a guide to install software on those users PCs If you have completed all the tasks in this Getting Started Guide and the OnePoint Messenger integration guide for your PBX OnePoint Messenger is ready to operate at a basic level routing unanswered calls to users mailboxes on Exchange and allowing OnePoint Mes senger users to retrieve and create messages from any of three client interfaces Refining the performance of the messaging system and adding features and users are discussed in the OnePoint Messenger Administrator Guide and Chapter 5 of the OnePoint Messenger Installation Guide 76 Chapter 6 Installing OnePoint Messenger OnePoint Messenger Getting Started Guide Rev C 8 10 00 77 A Turnkey System Details This appendix contains details on the Telephony Server 800 TS800 It contains the following sections TS800 Hardware and Software Overview In addition to the features listed in Table A 1 the TS800 has a stan dard PC tower AT bus design with standard connections for IDE devices SVGA video keyboard and PS 2 mouse both included parallel serial two ports PCI
18. and with your list of what you ordered If any items are missing stop and contact your OnePoint Messenger dealer Verify that the package contains the Telephony Server with line cards installed and Printed manuals This Getting Started Guide hardware compo nent vendor guides and any other OnePoint Messenger books ordered Power cable OnePoint Messenger CD ROM Microsoft Outlook 98 CD ROM This software is preloaded on the Telephony Server The CD ROM is included for maintenance purposes on the Telephony Server only Microsoft NT Server 4 0 CD ROM This software is preloaded on the Telephony Server The CD ROM is included for mainte nance purposes on the Telephony Server only CD ROM containing the MiTAI software and AFC drivers Floppy diskette containing the video driver Floppy diskette containing the network card driver Modem serial cable pcAnywhere software and manual in Symantec box A detailed list of documentation appears in Chapter 1 of this guide Supporting Documentation on page 10 A detailed description of the required software is listed in Chapter 2 What You Need for a OnePoint Messenger System on page 13 Inspecting the Hardware To verify both that the line cards purchased are installed in the recom mended slots and that they are seated tightly you should inspect them Opening the Telephony Server cover is described in the sup plied Systi
19. iv Table of Contents Where To Go from Here 28 4 Installing the Telephony Server 29 Unpacking the Server and Verifying Contents 30 Inspecting the Hardware 30 Backup Software 31 Powering Up the Server and Verifying Power On Self Test POST 31 Plugging In the Cables 31 Verifying Fiber Link Synchronization for an SX 2000 31 Configuring the TCP IP Properties 32 Changing the Time Zone 32 Renaming the Telephony Server 33 Making the Telephony Server Part of the Domain 33 Setting Up the Telephony Server Administrator Account 34 Setting the Forms Author Permission in Exchange 39 Setting the Mail Transport Agent Address 40
20. of the computer in the Domain field 2 Click the Windows Start button then choose Programs then Administrative Tools then User Manager for Domains 3 On the bottom pane of the User Manager for Domains main screen double click Administrators The Local Group Proper ties dialog appears 4 In the Local Group Properties dialog click Show Full Names 5 Click Add The Add Users and Groups dialog appears 6 In the Names area select TSAdmin Click Add 7 Click OK to close the Add Users and Groups dialog Click OK again to close the Local Group Properties dialog Keep the application User Manager for Domains open Setting Up the Telephony Server Administrator Account 37 To give Act as Part of the Operating System Rights to TSAdmin on the Telephony Server 1 Still logged on to the Telephony Server as the local administrator and still on the User Manager for Domains main screen choose User Rights from the Policies menu 2 In the User Rights Policy dialog select the Show Advanced User Rights box 3 In the Right list click the down arrow locate and select Act as Part of the Operating System 4 Click Add The Add Users and Groups dialog appears 5 Click Show Users 6 Select TSAdmin 7 Click Add 8 Click OK to close the Add Users and Groups dialog then click OK to close the User Rights Policy dialog 9 On the User Manager for Domains main window choose Exit from the User menu 1
21. security level 58 Chapter 6 Installing OnePoint Messenger On Windows 95 and Windows 98 set the network access control 1 Right click the Network Neighborhood icon on the desktop and choose Properties 2 Select the Access Control tab 3 Select User level access control 4 Type your LAN domain name in the edit box 5 Click OK Setting the Security Level For Windows 95 and Windows 98 clients you must set the DCOM security level to use Call Me in Outlook For details on Call Me see Choosing between Call Me and Meet Me in Chapter 3 of the OnePoint Messenger User Guide If you have a Windows 95 system you must first install DCOM95 1 2 or later You can download DCOM95 from the Microsoft website The current DCOM download URL is http www microsoft com com resources downloads asp To set the security level 1 In Windows Explorer navigate to the system subdirectory of the Windows directory 2 Double click dcomcnfg exe A dialog with three tabs should appear as shown in Figure 6 1 Preparing the Client PC for OnePoint Messenger 59 Figure 6 1 DCOM Dialog 3 If this message appears Before you can use DCOM your sys tem must be configured for User level security use the Net work icon in the Windows Control Panel to set directory access for User level security before running the DCOM configura tion utility That means you must change file sharing to identified users r
22. that is not related to the operation of the core messaging functions The performance of the messaging services is dependent on the availability of system resources The sections in this chapter are What You Need to Complete This Chapter To complete the procedures detailed in this chapter you need the fol lowing software for the Exchange Server Windows NT 4 0 with Service Pack 5 or 6a Microsoft Exchange Server 5 5 with Service Pack 1 2 or 3 To provide users with Web browser access to unified messages Microsoft Internet Information Server IIS 4 0 from NT Option Pack 4 MicrosoftInternet Explorer IE 5 0 or higher Microsoft Outlook Web Access OnePoint Messenger Web Client server component Section Page What You Need to Complete This Chapter 23 Installing Windows NT Server 4 0 27 Installing Microsoft Exchange 27 Where To Go from Here 28 24 Chapter 3 Installing Exchange Server Soft CAUTION To use McAfee VirusScan on the Exchange Server you must install VirusScan 4 03 or higher Installing Windows NT Server 4 0 NOTE If Windows NT Server 4 0 with Service Pack 5 SP5 is already installed you do not need to reinstall If you are not sure that SP5 is installed check the Version tab in Windows NT Diagnostics in the Administrative Tools group Install NT Server 4 0 with NTFS as the file system Do not select Internet Information Server IIS You will install
23. the OnePoint Messenger Installation Guide Details on cards sup ported for a specific PBX integration appears in the integration guide for that PBX Details on the turnkey hardware including regulatory approvals appears in Appendix A here Required Skills OnePoint Messenger installers are expected to have Microsoft Certi fied Systems Engineer MCSE certification in Windows NT Server 4 0 and Microsoft Exchange While the OnePoint Messenger docu mentation covers the basic Windows NT and Exchange tasks needed to configure and manage a OnePoint Messenger environment install ers and administrators must have a good understanding of Windows NT domain options and associated administrator rights NT tools the Event log etc To provide user access to mailboxes using a Web browser you must install and manage Internet Information Server IIS which will require IIS training For those of you installing and managing Windows NT and Exchange on the Exchange Server you will be required to perform NT Admin istrator functions including setting up domains creating administra tor accounts and performing software maintenance and backups OnePoint Messenger applications all use common Microsoft Win dows interfaces and interoperate with NT system utilities so the learning curve on OnePoint Messenger software is very easy after you become conversant with Windows NT facilities For example each OnePoint Messenger application sends error and trace
24. unless it becomes necessary to reinstall Windows The drivers available on the Win dows NT CD ROM do not support the network and video cards in the Telephony Server For details on upgrading or reinstalling OnePoint Messenger software see Chapter 5 in the OnePoint Messenger Installation Guide Windows NT Option Pack 4 is included for the Exchange Server containing Internet Information Server 4 0 used for provided Web access to messages NOTE Please refer to the latest OnePoint Messenger Release Notes for changes in requirements Exchange Server The following software for the Exchange Server is required but is not included with the turnkey Telephony Server Microsoft Windows NT Server 4 0 with Service Pack 5 or 6a Microsoft Exchange 5 5 with Service Pack 1 2 or 3 Internet Explorer 5 01 What You Need for a OnePoint Messenger System 15 Software Required for Web Browser Access to Mailboxes With the OnePoint Messenger Web Access site license option pur chase noted in the OnePoint Messenger license key you can provide users access to their mailboxes via supported Web browsers Cur rently the supported browsers are Netscape 4 0 or higher and Internet Explorer 4 0 or higher To provide Web Client access install on the Exchange Server Exchange 5 5 with Service Pack 1 2 or 3 Outlook Web Access available on the Exchange CD ROM Internet Information Server IIS 4 0 with Active Serv
25. when starting 8 Filling in the information in the other three tabs is optional You do not need to if you want to use just the local desktop with fold ers on the server If you want to complete the other tabs you can do so now or at another time See your Outlook manual for details 9 Click OK The Outlook Properties window reappears with Microsoft Exchange Server as a service as shown in Figure 6 11 66 Chapter 6 Installing OnePoint Messenger Figure 6 11 Microsoft Outlook Properties Window 10 Select the Delivery tab shown in Figure 6 12 11 Under Deliver new mail to the following location select your mailbox as shown in Figure 6 12 In the Recipient addresses area you can set the order of transport services as you wish Figure 6 12 Microsoft Outlook Properties Delivery Tab 12 Under Recipient addresses are processed by these information services in the following order click the control arrows to move Microsoft Exchange Transport to the top of the list unless instructed otherwise by your Exchange administrator 13 Click OK The Mail and Fax window returns as shown in Figure 6 13 displaying the new or revised profile Installing the OnePoint Messenger Client 67 Figure 6 13 Mail and Fax Window NOTE If you have used Outlook and saved information in local folders before linking to Exchange you may see two sets of similarly named folders your old folders and a new set on the Exchange ser
26. 0 80 OnePoint Messenger Getting Started Guide Rev C 8 10 00 7 1 Introduction This guide is intended for someone setting up the turnkey OnePoint Messenger Telephony Server at the customer site The turnkey Telephony Server is loaded at the factory with all necessary software and hardware The installer must configure it on site for its on site network and telephone switch PBX To provide integration with a PBX see the OnePoint Messenger integration guide for the associ ated PBX as listed in Supporting Documentation on page 10 in this chapter This guide provides an installation sequence using the Mitel SX 2000 as the example This guide also covers the installation of required software on the Microsoft Exchange Server and on client PCs to provide a unified messaging environment This chapter includes the following sections About OnePoint Messenger OnePoint Messenger is a set of software applications that support unified messaging Unified messaging is the combination of telephone messages fax and e mail on one mail server and the presentation of those messages to end users through a combined messaging interface OnePoint Messenger includes software to provide unified messaging through Outlook 98 and Outlook 2000 supported Web browsers and any touchtone compliant telephone OnePoint Messenger server software is installed on two computers running Microsoft Wi
27. 0 Log off To give Local Administrator rights to TSAdmin on the Exchange Server 1 Log on to the Exchange Server as the local administrator If the Exchange Server is the primary domain controller this account is the same as the Domain Administrator Otherwise if you set up the Exchange Server as a Stand Alone Server select its computer name account in the Domain field In any case if Exchange is live and supporting e mail users logging off and on does not impede that function 2 Click the Windows Start button then choose Programs then Administrative Tools then User Manager for Domains 3 In the bottom pane of the User Manager for Domains main screen double click Administrators The Local Group Proper ties dialog appears 4 Click Show Full Names in the Local Group Properties dialog 5 Click Add the Add Users and Groups dialog appears 6 In the Names pane select TSAdmin and click Add 38 Chapter 4 Installing the Telephony Server 7 Click OK to close the Add Users and Groups dialog and again to close the Local Group Properties dialog 8 Choose Exit from the User menu to quit User Manager To give Service Account Administrator rights to TSAdmin on Exchange 1 In Exchange Administrator select the Exchange Site name in the Exchange tree view 2 From the File menu choose Properties 3 On the Properties dialog click the Permissions tab as shown in Figure 4 1 4 Click Add The Add Us
28. Getting Started Guide NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Corporation MITEL The infor mation is subject to change without notice and should not be construed in any way as a commitment by MITEL or any of its affiliates or subsidiar ies MITEL and its affiliates and subsidiaries assume no responsibility for any error or omissions in this document Revisions of this document or new editions of it may be issued to incorporate any such changes Nothing in this document may be reproduced in any manner either whol ly or in part for any use whatsoever without written permission from Mitel Corporation OnePoint Messenger MITEL MiTAI Host Command Interface HCI NuPoint Messenger SUPERSET SX 200 and SX 2000 are trademarks of Mitel Corporation Windows 95 and Windows NT are trademarks of Microsoft Corporation INTEL and Pentium are trademarks of Intel Corporation All other product names specified in this document are trademarks of their corresponding owners OnePoint Messenger Getting Started Guide 9164 120 114 NA Revision C for OnePoint Messenger 2 0 August 10 2000 Trademark of MITEL Corporation Copyright 2000 MITEL Corporation All rights reserved Printed in Canada OnePoint Messenger Getting Started Guide Rev C 8 10 00 iii Table of Contents List of Figures and Tables
29. IIS 4 from NT Option Pack 4 During the NT Server installation you must choose the NT domain role for the Exchange Server from these choices Primary Domain Controller PDC Secondary Domain Controller backup server or BDC Stand alone Server member server Workgroup only For OnePoint Messenger you can select any one of the roles initially but the directions in this guide assume that you set up Exchange as a stand alone server See your Windows NT Server documentation for a full discussion of the options Installing NT Server 4 0 Service Pack 1 After installing NT Server 4 0 shut down and restart the Tele phony Server with NT Server 4 0 Service Pack 5 or Service Pack 6a in the CD ROM drive The setup should autostart 2 During the installation of the service pack do not select the options to install IIS or Active Server Pages ASP You will install upgraded components from Option Pack 4 If you have an NT service pack higher than SP 6a already installed you may be able to use it instead Please check with Customer Sup port If you need to resolve issues through offsite technical support be sure to note the later service pack Installing Windows NT Server 4 0 25 Installing Option Pack 4 and Internet Explorer If you want to provide Web access to mailboxes install IIS 4 0 from Windows NT 4 Option Pack 4 and Internet Explorer available on the Outlook CD ROM or from the Microso
30. In the Groups Membership dialog select Domain Admin in the Not member of area 10 Click Add to add Domain Admin to the Member of area 11 Click OK 12 In the New User Properties dialog click Add then Close 13 Log off Windows NT To install Microsoft Exchange Server 5 5 NOTE If you are upgrading Exchange installing more than one Exchange Server or installing a language version other than English see the Microsoft Exchange Server Getting Started manual If you already have Exchange installed you do not need to reinstall it 1 Log on to the Exchange host as Exchange_Admin 2 Install Microsoft Exchange 5 5 from its CD ROM If you want to provide Web access for messages select the option to install the Outlook Web Access component NOTE Exchange services must be shut down while you install Outlook Web Access 3 Install Exchange 5 5 Service Pack 1 2 or 3 NOTE the procedure Setting the Forms Author Permission in Exchange that was here has been moved to page 39 in Chapter 4 in order to consolidate the procedures dealing with setting permissions Where To Go from Here Chapter 4 page 29 discusses setting up the Telephony Server hard ware giving administrator rights to TSAdmin and using Configura tion Wizard to integrate Telephony Server with Exchange Chapter 5 page 49 contains validation tests and an outline for fur ther configuration and administration Chapter 6 page 55 discusses setting u
31. Integrating the Telephony Server with Exchange 41 Synchronizing Exchange and Telephony Server Directories 47 Installing the Web Client Server Component on Exchange 47 5 Where Now 49 Testing the Network Connection 49 Validating Messaging from the Telephony Server 50 Upgrading or Reinstalling Software 51 Integrating OnePoint Messenger with a PBX 52 Overview of the Integration Interfaces on the Telephony Server 52 Other Telephony Server Configuration Elements 53 Setting Up Users 54 6 Installing OnePoint Messenger Client Components 55 OnePoint Messenger Client Installation Requirements 55 Client PC Hardware and Software Requirements 56 Preparing the Client PC for OnePoint Messenger 56 Multimedia 56
32. MC and Show N Tel on the Telephony Server for the SNT lines and the Message Center Automated Attendant and Fax on Demand services Follow the directions in the appropriate OnePoint Messenger PBX integration guide to configure your PBX to accommodate the OneP oint Messenger system and to set up the Telephony Server Those guides are included on the OnePoint Messenger CD ROM Integra tion guides are provided for Centrex switches Fujitsu 9600 Lucent Definity G3 Mitel SX 200 Mitel SX 2000 NEC NEAX 2400 all versions Nortel Meridian If you do not have access to the specific integration guide for your PBX you can use along with the documentation provided by your PBX manufacturer the general instructions listed in Chapter 4 of the OnePoint Messenger Installation Guide That guide is designed for installing software and hardware on a bare box and for making changes to your OnePoint Messenger release level or feature licenses Overview of the Integration Interfaces on the Telephony Server On the Telephony Server PBX integration is accomplished primarily through Show N Tel Manager SNT which is installed as part of the OnePoint Messenger software For more on Show N Tel Manager see the Show N Tel System Administrator Guide from Brooktrout Soft ware included as sntmgrguide pdf on the OnePoint Messenger Instal lation CD ROM Show N Tel Manager has two major functions To identi
33. Version Reader below to check for the existence on the PC of cvMail dll cvCom mon dll and cvExten dll 2 Send the voice message to the same client mailbox 70 Chapter 6 Installing OnePoint Messenger 3 When the message comes back from the Exchange Server you should see it listed with a telephone icon in the Outlook message summary Double click the message QuickPick should open a window and Auto play should play the voice attachment compo nent 4 If QuickPick does not appear see Version Reader below to check for QuickPickControl dll 5 If the voice message does not play check for cvSound dll and rib bit exe Also check the Unified Message Player status window for No License 6 If you installed the Unified Fax Printer create and send a fax message as explained in Chapter 5 of the OnePoint Messenger User Guide Version Reader Version Reader is a handy OnePoint Messenger utility that is installed on your system It displays version information for the OnePoint Messenger programs currently installed To verify the installation using Version Reader 1 From the Windows Start button choose Programs then OnePoint Messenger and Version Reader Version Reader appears as in Figure 6 14 If the OnePoint Messenger group does not exist the program is either not installed or you assigned it another program group name Figure 6 14 Version Reader Removing OnePoint Messenger from the PC 71 2
34. You can use those accounts or others on Exchange to validate messaging between the Telephony Server and Exchange To test e mail communication between the Telephony Server and Exchange 1 On the Telephony Server start Outlook using the TSAdmin pro file 2 In the Outlook Inbox click the New Mail Message button 3 In the To field enter TS then click Check Names The account names TS Administrator and TS TestUser should appear in the Check Names list 4 Select TS TestUser 5 Do the same in the Cc field selecting TS Administrator 6 Enter something in the Subject field and some text on the mes sage body 7 Click Send Upgrading or Reinstalling Software 51 8 When the copy of the message arrives that you sent to yourself you know you have e mail communication CAUTION Do not install the OnePoint Messenger Outlook Client on the Telephony Server Doing so will overwrite OnePoint Messenger settings in the NT Registry and will require installing OnePoint Messenger You can test unified messaging by integrating the Telephony Server with your telephone switch referred to here as the PBX discussed next or by installing Outlook and the OnePoint Messenger Outlook Client on users computers discussed below in Setting Up Users on page 54 NOTE For details on using Outlook to create a unified message see Chapter 3 in the OnePoint Messenger User Guide Upgrading or Reinstalling Softwa
35. alization 47 Telephony User Interface configuring 11 Testing installation of client components 69 PC sound setup and volume levels 75 Time Zone Changing the 32 Training cards 71 TS800 See Telephony Server 800 TSMon 20 Turnkey Telephony Server 8 U Unified Fax Printer installing 68 70 Unified Messaging 7 Unified Messaging tab 8 Uninstalling OnePoint Messenger software 71 User mailboxes creating 11 Utilities OnePoint Messenger 11 V Version Reader 70 71 Vintra MTA 78 Voice Profile for Internet Mail See VPIM 46 Volume testing levels on PC 75 VPIM 19 VPIM Gateway 45 W Web access 15 WEB Client installing 71 Web Client server component 23 site license 25 Windows NT Server 23 78 Installing 24 Option Pack 4 25 Service Pack 14 24 78 WinFT 20 78
36. all of this information for future online reference in the Site Log and the Site Info dialog both avail able through the System Service Tool For details see Chapter 5 in the OnePoint Messenger Installation Guide What information you record below depends on how you divide responsibilities and what domain roles the servers play For example if you set up the Exchange Server as a domain controller any domain administrator can log onto the machine as the local administrator so you do not need a separate local administrator name and password For details see the section Administrator Rights Overview on page 18 below and see your Microsoft documentation 18 Chapter 2 Preparing for Installation Table 2 1 Names and Passwords Administrator Rights Overview A major part of OnePoint Messenger installation is the creation and use of various administrator accounts It is not necessary that you cre ate your network hierarchy and permissions in exactly the way 1 Exchange Server computer name 2 Exchange Server local administrator name 2 Exchange Server local administrator password 3 Microsoft Exchange Site name 4 Organization name entered for Exchange Outlook and OnePoint Mes senger 5 Exchange administrator logon name Exchange_Admin is used here 6 Exchange administrator password 7 Internet domain e g mycompany com 8 Intranet domain e g http mycompany_intranet 9 IP Address of Teleph
37. at complete your OnePoint Messenger unified messaging environment For a list of URLs of those websites see Appendix B in the OnePoint Messenger Administrator Guide Contacting Mitel Technical Publications The Mitel Technical Publications and Media Development Group maintains this document We welcome your questions and sugges tions notes on spelling and grammatical errors comments on read ability and suggestions for improvements Please reference the document number that appears on the back of the cover page Send your comments to techpubs mitel com OnePoint Messenger Getting Started Guide Rev C 8 10 00 13 2 Preparing for Installation This chapter lists the hardware and software necessary to create a OnePoint Messenger unified messaging environment and summarizes the installation process What You Need for a OnePoint Messenger System To create a OnePoint Messenger unified messaging environment you need two Windows NT Server 4 0 computers One computer hosts Microsoft Exchange with additional OnePoint Messenger software and the other is the turnkey Telephony Server The servers should be on the same 100 megabit LAN segment For messaging users to access and make unified messages from Outlook OnePoint Messen ger client software must be installed on client PCs Turnkey TS800 The turnkey TS800 Telephony Server should have all necessary cards and software installed at the factory For details on the components of th
38. ather than general password access a In Control Panel double click the Network applet b In the Network dialog select the Access Control tab c Select User level access control Changing file sharing from file to user level removes all existing shares You must reboot for the changes in sharing to take effect 4 When user level sharing is set up select the Default Security tab of the dcomcnfg dialog 5 In the Default Access Permissions area click Edit Default 6 Add The World to the access list 7 Click OK Running the Inbox Setup Wizard To establish communication between Outlook and the Exchange Server you must create an Exchange transport profile When you 60 Chapter 6 Installing OnePoint Messenger start Outlook for the first time the Inbox Setup Wizard appears as shown in Figure 6 2 to help you create the transport profile Figure 6 2 First Screen of Microsoft Exchange Setup Wizard 1 Under Use the following information services select Microsoft Exchange Server as shown in Figure 6 2 2 Click Next The next wizard window appears as shown in Figure 6 3 Figure 6 3 Exchange Setup Wizard Window Two 3 Under Microsoft Exchange server enter the network computer name of the Exchange Server Under Mailbox you can accept the suggested profile name or enter any name that you prefer Click OK The third wizard window appears as in Figure 6 4 Preparing the Client PC for OnePoint
39. bels the PCI slots Slot 0 and Slot 1 The ISA slots are labelled J1 through J6 starting from the CPU in the middle of the PC as shown in Figure A 1 below The tables show the series J1 through J7 in parentheses alongside the imputed slot number For example the ISA slot next to the case wall is labelled Slot 2 J6 Integration Card Type Manufacturer Part Number SX 2000 AFC Proprietary Mitel 137288602 R1 5 137288604 R1 1 SX 200 TALKTO CX Proprietary Mitel 138964302R2 R2 5 SX 2000 AG 0 DSP NMS 9164 001 001 NA all AG 8 Loop DSP NMS 9164 120 008 NA SX 2000 AG 24 DSP NMS 9164 001 001 NA Fujitsu Centrex AG T1 T1 DSP NMS 9164 500 009 NA all 2 port Fax ISA fax Brooktrout 9164 001 003 NA all 4 port Fax ISA fax Brooktrout 9164 001 004 NA all 8 port Fax ISA fax Brooktrout 9164 001 005 NA Nortel Lucent Calista PBX Link Call pickup pro tocol converter Calista Inc Included in Lucent integration package 9164 120 301 NA or in Nortel package 9164 120 401 NA 80 Appendix A Turnkey System Details Figure A 1 Slot Layout on Riser Card in TS800 Figure A 1 shows that the CPU limits the length of the cards that can be placed in the ISA slots in the middle of the PC So except for the SX 200 integration which uses the TalkTo card which is short enough to use in one of those slots the line cards are limited to Slots 2 through 5 Mitel SX 2000 Cards and Settings Integration
40. ce 24 Fax 24 Trunking Digital T1 Slot Card Type I O Address IRQ MVIP Clock Source MVIP Termination 2 J6 Fax 2 4 8 02A0 10 Slave Yes 3 J5 Fax 2 4 8 0280 10 Slave No 4 J4 Fax 2 4 8 0260 10 Slave No 5 J3 AG T1 02C0 12 Master Yes 84 Environmental Requirements The TS800 is designed to work reliably within these temperature and humidity ranges Operating Specifications Temperature 0 to 35 degrees Centigrade Humidity 20 to 80 Non condensing OnePoint Messenger Getting Started Guide Rev C 8 10 00 85 Index A Access Control 58 Administrator accounts creating passwords for 19 giving rights and permissions to 36 Administrators using multiple 19 ADO 78 AFC card 80 AFC driver 14 Application Fiber Channel 80 ASP error 73 Automated Attendant pilot 52 C Calista PBXLink call pickup box 15 Call pickup box SMDI 15 CAUTION Changing the computer name of the Tele phony Server 33 Do not install the OnePoint Messenger Outlook Client on the Telephony Server 51 67 Use McAfee VirusScan 4 03 or higher 24 CD ROM 77 Changing Telephony Server computer name 33 Changing the Exchange Server computer name 41 Changing the Exchange Telephony Server inte gration 41 Changing the Time Zone 32 Client components installing 55 74 hardware and software requirements for 55 69 testing installation of 69 Contacting Mitel Technical Publications 12 CPU 8 77 Crystal Reports Runtim
41. d The Internet Information Server administrator can choose from various methods of authentication or none Errors on Logon If you receive an error message when you attempt to log on check Did you attempt to link directly to your mailbox URL rather than access it through the Logon screen Did you enter your name domain or password incorrectly Is Exchange or the link with Exchange down or too busy to pro vide you service An error of this type may generate a screen with the text error ASP 0115 Unexpected error exchange USA logon asp Do you have the correct browser only Netscape 4 0 and Internet Explorer 4 0 are certified with OnePoint Messenger If you enter any logon data incorrectly it is best to close and restart the browser to avoid further error messages that are spurious The Exchange Web server has a timeout setting If you do not actively use your WEB Client session Exchange disconnects you If that hap pens or you receive an error message restart your browser before logging on again Downloading Plug ins When you first log in to your mailbox using a Web browser from a PC on which OnePoint Messenger for Outlook is not installed a plug in for playing voice messages is downloaded to the PC Netscape Plug in Whether or not you have OnePoint Messenger for Outlook installed when you first log in using Netscape Exchange senses that you need the Voice Player plug in for
42. d permissions configuring the Message Transfer Agent software to send VPIM messages and integrating it with the primary Exchange Server To integrate the Telephony Server with the primary Exchange Server you will run Configuration Wizard which manages installation of OnePoint Messenger software from the Tele phony Server to the Exchange Server and creates a couple of adminis trative user accounts in Exchange Finally to provide Web access to 20 Chapter 2 Preparing for Installation mailboxes you install the Web Client server component on the Exchange Server To integrate the Telephony Server with a specific brand of PBX fol low the directions in the OnePoint Messenger integration guide cre ated for that PBX The specific guide discusses what you need to do on the PBX what you need to set up between the PBX and the Tele phony Server how to configure the appropriate line cards on the Tele phony Server and how to configure the integration software on the Telephony Server including the assignment of telephony applications to ports If you need to reinstall OnePoint Messenger on the Telephony Server use the OnePoint Messenger CD ROM and follow the procedure listed in Chapter 5 of the OnePoint Messenger Installation Guide Follow Chapter 6 here page 55 to install client software on each end user PC You can install from the OnePoint Messenger CD ROM or over the LAN from the Telephony Server OnePoint Messenger Server Componen
43. de Fiber diameter 62 5 125 mm Connector type ST Maximum distance cable length 1 km Maximum optical loss 6 dB including splices and connections The grade or type of cable used must be suitable for the installa tion i e light or heavy duty plenum outdoor Consult local building codes and your fiber cable supplier Those fiber cables are not provided with the Telephony Server NOTE Optical repeaters cannot be used to increase the maximum distance Remote Management Hardware and Software The turnkey Telephony Server ships with a copy of Symantec s pcAn ywhere remote control software installed which you can use on the Telephony Server for providing remote management You can control all Telephony Server software either through your LAN or with the supplied modem through a telephone connection This remote man agement facility also enables offsite vendor technical support person nel to help you with installation and operation problems The shipping box contains Symantec s user manual for pcAnywhere it discusses how to set up permissions for specified users to log in from the network or from a telephone connection Preparing the Installation Site The Telephony Server is housed in a PC type tower cabinet that has a footprint of 23 cm wide by 49 cm deep 9 X 19 5 The cabinet height is 48 cm 19 The Telephony Server must be situated where it can connect to the PBX for
44. e as shown in Figure 6 7 Preparing the Client PC for OnePoint Messenger 63 Figure 6 7 Microsoft Outlook Properties 3 To add Microsoft Exchange to the profile click Add on the Serv ices tab The Add Service to Profile dialog appears as shown in Figure 6 8 Figure 6 8 Add Service to Profile Window 4 Select Microsoft Exchange Server then click OK The Microsoft Exchange Server window appears as in Figure 6 9 64 Chapter 6 Installing OnePoint Messenger Figure 6 9 Microsoft Exchange Server Window 5 In the General tab type the name of your Exchange Server in the Microsoft Exchange server field 6 Enter your network login name alias in the Mailbox field then click Check Name Your Exchange administrator can set up name resolution between multiple Exchange Servers so that if you enter the wrong server name the correct name will replace the one you entered To indi cate correct entries underlined server and mailbox names will replace what you entered as shown in Figure 6 10 If you enter an incorrect name in either field an error message appears If so check with your administrator for the correct entries Preparing the Client PC for OnePoint Messenger 65 Figure 6 10 Microsoft Exchange Server and Mailbox Names 7 In the When starting options on the General tab select your preferred mode If you are using a laptop that you connect from different places you can check Choose the connection type
45. e 78 D DAS 20 DCOM 58 Dcomcnfg 58 DNIC card 81 Documentation 11 readme file 69 third party 9 Drives 78 E Enabling offsite vendor technical support 16 Error Messages on Logon 73 Exchange configuring a new user profile in 62 67 Installing 27 Exchange 5 5 Service Pack 14 Exchange Administrator NT Account Setting up 27 Exchange Extension 8 Exchange Server Changing the computer name 41 Installing 28 Making part of the domain 25 Exchange Server computer installing NT Server 4 0 and Exchange on 19 Existing users setting up unified messaging for 54 F Fax Gateway 46 Fax on Demand pilot 52 Fax server 46 86 OnePoint Messenger Getting Started Guide Fax services managing 11 Fiber link requirements 16 17 Fiber Link Synchronization 31 Forms Author Permission Setting 28 39 G Gateway Fax 46 VPIM 45 Greenleaf CommX 78 H Hard Disk 77 Hardware inspecting 30 Requirements 14 Hardware and Software Overview 77 Help 71 I Inprise BDE 78 Inspecting the hardware 30 Installation requisite skills of installer 9 summary of 19 Installation Guide organization of 10 Installing OnePoint Messenger client compo nents 55 Integrating the Telephony Server with a PBX 20 Internet setting up access to 71 Internet Explorer 14 23 25 78 Internet Information Server IIS 15 23 J Javascript error 73 L License Install 20 License key OnePoint Messenger 14 Line cards settings 78 Lucent PBX 15 M Mail Transport Age
46. e TS800 see Appendix A page 77 Verify that backup copies of all software for the Telephony Server are included in the shipment as listed here and in Chapter 4 see Unpacking the Server and Verifying Contents on page 30 The OnePoint Messenger CD ROM containing all OnePoint Messenger software for the Telephony Server and OnePoint Section Page What You Need for a OnePoint Messenger System 13 Remote Management Hardware and Software 16 Preparing the Installation Site Gathering Information Names Passwords and Addresses 16 17 Installation Summary 19 14 Chapter 2 Preparing for Installation Messenger add on software for the Exchange Server and client PCs OnePoint Messenger license key on floppy diskette which con tains data from the existing Telephony Server hardware so it can only be used to reinstall OnePoint Messenger on the shipped configuration See Chapter 5 in the OnePoint Messenger Installa tion Guide or Chapter 9 in the OnePoint Messenger Administra tor Guide for details Windows NT Server 4 0 with Service Pack 6a Outlook 98 Internet Explorer 5 01 MiTAI 7 5 3 for Mitel PBX integrations includes the AFC driver to correspond with Mitel SX 2000 PBX software Network card software on floppy diskette Video card software on floppy diskette NOTE You do not need the network and video card software when installing the turnkey Telephony Server
47. elephony Server and several mail boxes on Exchange These include a Telephony Server Adminis trator mailbox a Test User mailbox and a mailbox for storing messages from outside callers in the Sent folder Custom Configuration Leads to a series of question boxes which ask the following questions to which you can answer Yes or No Answer No to the indicated questions if you are re install ing software over an existing installation or you are designating a new primary Exchange Server Create Update all local registry on Telephony Server Write Telephony Server name in Exchange Server Registry Give local Log on as a service right to the TSAdmin account No Configure controls with Administrator account information Create Telephony Server mailbox Create Telephony Administrator profile Install Exchange Extension You may choose to skip this if you are re installing the software Set organizational folder role to publish client forms No Install VPIM Gateway 46 Chapter 4 Installing the Telephony Server Install Fax Gateway VPIM is the Voice Profile for Internet Mail protocol for transfer ring messages to other voice messaging systems such as NuPoint Messenger over the Internet The Fax Gateway manages the sending of faxes to fax machines If you already have a fax server do not install this After you click Typical Configuration or complete the qu
48. emote administrators in pcAnywhere If you set up other administrator accounts you should maintain a record of those names passwords rights and the people that can use those accounts Installation Summary The instructions in this guide are written for the installer who is start ing with a turnkey Telephony Server one completely installed at the factory with at least the minimum hardware and software described on page 14 and one bare PC network card should be installed with out installed operating system for the Exchange Server However if you already have Exchange or Windows NT Server 4 0 installed on the Exchange Server you do not need to reinstall Compare the soft ware requirements listed above with what you have to make sure you have installed what you need If you need to make changes to the Exchange Server to support OnePoint Messenger do so before you begin to set up the Telephony Server The directions in this guide do not detail the process of install ing Windows NT or Exchange beyond noting the sequence of instal lation of the critical components For details on these products see your Microsoft documentation There is a list of references to both Microsoft documentation and Microsoft service packs in Appendix B of the OnePoint Messenger Administrator Guide What you need to do on the turnkey Telephony Server is detailed in Chapter 4 page 29 including physically installing it testing it set ting up addresses an
49. endix A page 77 contains details on TS800 hardware com ponents and recommended usage including slot assignments Supporting Documentation The shipping box for the turnkey Telephony Server contains docu mentation from each of the hardware manufacturers whose compo nents comprise the turnkey system including computer separate documents for motherboard CD ROM drive and SCSI adapter card line cards and modem The box should also contain this guide and any other OnePoint Messenger hardcopy guides ordered by the cus tomer The OnePoint Messenger CD ROM also contains copies of all OnePoint Messenger guides in Acrobat 3 0 PDF format in addition to Show N Tel guides from Brooktrout Technology The OnePoint Messenger Installation Guide contains information on Supporting Documentation 11 Removing reinstalling and upgrading OnePoint Messenger com ponents and licenses including the use of the License Install util ity for adding Telephony Server feature licenses Hardware and software requirements upgrade options and con siderations and card configuration instructions There is a OnePoint Messenger integration guide for each of the fol lowing PBXs Mitel SX 200 Mitel SX 2000 Lucent Definity Nortel Meridian NEC NEAX 2400 Fujitsu 9600 Centrex switches Each PBX integration guide contains the tasks required to prepare your PBX to support OnePoint Messenger services
50. er Optic Cables for a Mitel SX 2000 PBX 16 Remote Management Hardware and Software 16 Preparing the Installation Site 16 Gathering Information Names Passwords and Addresses 17 Administrator Rights Overview 18 Installation Summary 19 OnePoint Messenger Server Components 20 3 Installing Exchange Server Software 23 What You Need to Complete This Chapter 23 Installing Windows NT Server 4 0 24 Installing NT Server 4 0 Service Pack 24 Installing Option Pack 4 and Internet Explorer 25 Making the Exchange Server Part of the Domain 25 Testing the Network Connection 26 Installing Microsoft Exchange 27
51. er Pages available on the NT Option Pack 4 CD ROM Software Required on Client PCs OnePoint Messenger subscribers users can be set up to access various levels of messaging through Outlook Web browsers and telephones If a user will access messages Outlook you must install on the user s computer client PC Microsoft Windows 95 98 or NT Microsoft Outlook 98 or Outlook 2000 OnePoint Messenger Desktop Client installed from the OnePoint Messenger CD ROM or from the Staging WEB Client subdirec tory on the Telephony Server SMDI Integration Hardware For integrating the Telephony Server to Nortel and Lucent PBXs the Telephony Server requires a call pickup box protocol converter to collect integration data coming from PBX translate it to the Simpli fied Message Desk Interface SMDI protocol and forward it to the Telephony Server For those PBX integrations the turnkey Telephony Server ships with the Calista PBXLink which performs that func tion For details on options and setup see the appropriate integration guide included on the OnePoint Messenger CD ROM 16 Chapter 2 Preparing for Installation Fiber Optic Cables for a Mitel SX 2000 PBX For the link between a Mitel SX 2000 PBX and the Telephony Server two cables are required for a fiber link to the SX 2000 one for trans mitting and the other for receiving The specifications are Fiber cable type Glass Multi mo
52. er cable into the power socket in the back of the Telephony Server cabinet 2 Connect the power cable to the power source 3 To connect the Telephony Server to a LAN plug the Ethernet cabling into the NIC 4 Power up the server and observe the PC BIOS Power On Self Test POST It will test memory peripherals and the mother board 5 If the POST passes then the Microsoft Windows NT operating system will boot Verifying Fiber Link Synchronization for an SX 2000 The Mitel SX 2000 fiber link connection to the Telephony Server has two connections one for transmitting and another for receiving The AFC card on the Telephony Server has a green LED associated with each fiber optic port visible from the rear of the Telephony Server 32 Chapter 4 Installing the Telephony Server When the server is powered up these LEDs indicate the status of the fiber connection When the connection is faulty or transmit receive is reversed the LEDs flash When the fiber link is correctly installed and functional the LEDs stay illuminated After powering up the server check the LEDs and reverse them if necessary Accidentally reversing transmit and receive will not damage the AFC or the PBX Retain the dust covers until ready to use again Configuring the TCP IP Properties Use the Windows NT Network Control Panel application to configure your server s protocol and IP addressing parameters to work with your network The Telephony Serv
53. er must be made part of the same domain as the Exchange Server 1 Log on to the server as the local administrator administrator using the password rmx250 2 Right click the Network Neighborhood icon on the desktop 3 Click Properties then Protocols then TCP IP then Properties 4 Enter the IP address subnet and default gateway for the server Click the DNS tab and configure the DNS search order for IP addresses Click WINS Address and configure the Primary and Secondary WINS server IP addresses 5 On the TCP IP Properties screen click OK 6 On the Network screen click Close Changing the Time Zone The turnkey Telephony Server is configured in a factory in North American Central Time Zone If you are in another time zone change the computer s clock One way is to 1 Right click the clock in the System Tray part of the Windows Taskbar 2 From the popup menu choose Adjust Date Time 3 Click the Time Zone tab 4 Click the drop down arrow to select your time zone from the list 5 Click OK Renaming the Telephony Server 33 Renaming the Telephony Server CAUTION If you change the computer name of the Tele phony Server when using versions of OnePoint Messenger previous to the official release of OnePoint Messenger 2 0 System Service Tool will not operate If you must change the name get OnePoint Messenger vendor assistance To change the computer name of the Telephony Serve
54. ers and Groups dialog appears 5 Select the User Account TSAdmin then click Add then OK The Add Users and Groups dialog closes 6 On the Permissions tab select Service Account Admin from the list in the Roles field then click OK 7 On the Exchange tree view select the Configuration level Repeat steps 2 through 6 above The Configuration level Proper ties dialog is slightly different as shown in Figure 4 2 8 Quit Exchange Administrator Figure 4 1 Exchange Administrator Site Properties Permissions Setting Up the Telephony Server Administrator Account 39 Figure 4 2 Exchange Administrator Configuration Permissions Setting the Forms Author Permission in Exchange This procedure enables the Configuration Wizard to move the unified messaging forms to Exchange You can perform this procedure before you create the Telephony Server administrator account but it is placed here to minimize your management effort since you are already editing permissions in Exchange To set the forms author permission in Exchange 1 In Exchange Administrator from the Tools menu choose Forms Administrator 2 Select Organization Forms in the list or If Organization Forms is not in the list click New In the dialog that opens click OK to add Organization Forms to the Forms Administrator list 3 Click Permissions 4 Select Default from the list box 5 In the Permissions area select Owner in the Roles li
55. es tions associated with Custom Configuration the configuration proceeds with the Unified Messaging Forms Installation sequence 10 A Choose Profile screen appears Click OK NOTE You may see two dialog windows with OK buttons Ignore them and click OK 11 Two warning messages entitled Warning Opening Untitled appear as the client forms install regular and fax Click Disable Macros for both The Configuration Status screen is displayed with a progress bar that extends to the right edge when configuration is complete as shown in Figure 4 7 The Configuration Status Messages window on the screen is used to display configuration status mes sages including error messages such as a failed key registration Figure 4 7 Configuration Status Screen After Completion 12 If the Configuration Status window displays an error message that you can remedy by revising a field entry click Back to revise Synchronizing Exchange and Telephony Server Directories 47 the entry on the appropriate screen If you cannot remedy the error click Cancel 13 When the Configuration Status window displays a successful result click Finish Synchronizing Exchange and Telephony Server Directories You must manually launch Directory Initialization on the Telephony Server to start the synchronization between the Exchange directory and the directory cache on Telephony Server The synchronization process is then automatic For details on director
56. ft Web site on the Exchange Server 1 From the Option Pack 4 main installation screen select the Cus tom installation option 2 Select IIS 4 0 Internet Information Server 3 Deselect Index Server 4 Deselect the FTP subcomponent under IIS 4 0 5 Deselect the SMTP subcomponent under IIS 4 0 6 Click Next until finished 7 In order for the Unified Messaging Player and recorder to appear in the Web Client set up IIS using the default Basic Authenti cation on the Exchange Virtual Directory This guide does not otherwise discuss IIS setup and management 8 From the Outlook 98 CD ROM its own CD ROM or from the Web install Internet Explorer 4 01 with Service Pack 1 or any higher version through Internet Explorer 5 01 You can down load Internet Explorer from the Microsoft Web site at http www microsoft com windows ie download default asp NOTE To support Web access you also need to install Outlook Web Access from the Exchange Server CD ROM see page 27 and pur chase and install the OnePoint Messenger Web Client site license and software see page 47 Making the Exchange Server Part of the Domain NOTE If you set up the Exchange Server on the domain while installing Windows NT you do not need to perform this procedure To perform this procedure the domain administrator must log on to the Exchange Server 1 Log on to the Exchange Server as the local administrator 2 Right click the
57. fy the features of the linked PBX you select a phone system definition on the Phone System tab of Show N Tel Man Integrating OnePoint Messenger with a PBX 53 ager If you are integrating a Mitel PBX you also edit the Switch CTI and Device Map tabs To assign and manage the applications that control the functional ity of each line port you use the Runtime tab For a Mitel PBX you must also enter the Message Center pilot num ber in the Telsrvr ini file and enter MiTAI in the Hosts file which is located in the directory WINNT system32 drivers etc For details see Chapter 5 in the OnePoint Messenger SX 2000 Integration Guide For integrations using the SMDI protocol you also use the Templates and PBX Configuration nodes of TS Admin the Unified Messaging Snap in to Microsoft Management Console For details on the use of TS Admin see Chapter 3 in the OnePoint Messenger Administrator Guide Other Telephony Server Configuration Elements There are many choices that you can make about how OnePoint Mes senger communicates through telephones Some of the settings are installed with defaults that you rarely need to change Some of the settings do need to be set but they are not critical for getting the inte gration running Examples include preparing fax cover pages and sys tem greetings Those kinds of configuration elements are covered in the OnePoint Messenger Administrator Guide The sections of that guide that are likely t
58. he Exchange Server on the computer that you identified as the Primary Exchange Server If the information is correct click Next If not click Back to return to the previous screen and enter the correct information If you misspell the Exchange computer name an error message appears and you have a chance to re enter the name 5 The TS Administrator Account screen as shown in Figure 4 3 displays the Telephony Server Administrator name that you used to log in and the Telephony Server domain name Enter the pass word that you use for the named Telephony Server Administra tor then confirm it in the Confirm Password box Click Next Integrating the Telephony Server with Exchange 43 Figure 4 3 Configuration Wizard TSAdministrator Account 6 Review the default names entered in the fields on the Mailbox Configuration screen as shown in Figure 4 4 The names can be changed if you wish Consider using names that will remind you that the account is for the Telephony Server Administrator Enter the following information so the Telephony Server can establish a communication pipe with Exchange Mailbox Display Name Accept the default name entered for the Telephony Server mailbox on Exchange or enter a new one This name will appear in the Exchange directory You may or may not want to use this address as a reception box for e mail such as support requests Mailbox Alias Name Accept the default alias entered for the Telepho
59. messages to the NT Event Log All OnePoint Messenger software with user interfaces have online help Organization of this Manual This manual contains six chapters This Chapter 1 introduces OnePoint Messenger and its documen tation and lists required installation and administrator training 10 Chapter 1 Introduction Chapter 2 page 13 lists the hardware and software necessary to create a OnePoint Messenger unified messaging environment including what you need to get from the PBX programmer and it summarizes the installation process It also lists the administra tive rights accounts passwords and computer and network names that you will need to gather and use NOTE For configuring a Mitel SX 200 for OnePoint Messen ger see the OnePoint Messenger SX 200 Integration Guide For configuring a Mitel SX 2000 for OnePoint Messenger see the OnePoint Messenger SX 2000 Integration Guide Chapter 3 page 23 covers the installation of Exchange Server software Chapter 4 page 29 covers the installation of the Telephony Server platform along with configuration adjustments that you need to make to allow the Telephony Server to communicate through the on site network Chapter 5 page 49 lists validation tests and provides a roadmap for other tasks Chapter 6 page 55 details the steps required to install OnePoint Messenger software on client PCs and covers client PC validation tests App
60. more details see the relevant PBX integration guide For a Mitel SX 200 use twisted pair wire 25 feet maximum Preparing the Installation Site 17 For a Mitel SX 2000 use fiber optic link as listed above Fiber Optic Cables for a Mitel SX 2000 PBX For PBXs using SMDI integrations use RS 232 cable 50 feet maximum LAN wiring using standard Ethernet cabling Grounded three prong power outlet NEMA 5 15R for 115 Vac NEMA 6 15R outlet for 230 Vac or other approved outlet Access to the front rear and sides of the Telephony Server is required for maintenance The Telephony Server should only be situated in a clean and dry environment in accordance with the following environ mental requirements 10 to 35 C 50 to 95 F ambient temperature 30 to 80 relative humidity non condensing maximum altitude 3048 m 10 000 Isolation from strong electromagnetic fields UPS recommended NOTE The Telephony Server must be acclimatized to the local environment for at least 12 hours before installation Gathering Information Names Passwords and Addresses Before starting the installation fill out a reference list of computer names administrator IDs and passwords and Exchange names as shown in Table 2 1 This will provide you and other installers a quick reference for entering the information in logon and installation setup screens You can also enter some or
61. n the Telephony Server must be stopped If any are running use Tele phony Server Monitor TSMon to stop them For details on TSMon see Operating the Telephony Server in Chapter 5 of the OnePoint Messenger Administrator Guide Exchange Administrator must also be closed and the IIS and WWW Publishing services must be although Exchange can continue to run To run Configuration Wizard 1 Start Configuration Wizard from the OnePoint Messenger pro gram group on the Telephony Server 2 The first screen of the Configuration Wizard is the Configura tion Reminder screen which displays this text 42 Chapter 4 Installing the Telephony Server Please remember to check that you have the following rights on the Exchange Server to which you are link ing TSAdmin has the Local Administrator right on the Exchange Server TSAdmin has Service Account Administrator rights on the Exchange Server Site and Con figuration level The Organization Forms folder has been cre ated and the Default name has the Owner role If you have completed these tasks click Next Otherwise click Cancel then complete the tasks before starting the Configuration Wizard 3 On the Exchange Server Name screen of the Configuration Wiz ard enter the computer name of your primary Exchange Server Click Next 4 The Exchange Server Information displays the Exchange Site and Organization names associated with t
62. n Guide your specific PBX integration guide or the Brooktrout Show N Tel Manager User s Guide included as sntmgrguide pdf on the OnePoint Messenger CD ROM The Telephone User Interface TUI provides the telephone menus and prompts and manages the interface parameters to the Post Office Network Gateway PONG and DAS to send and receive messages addresses and user data You can rerun the OnePoint Messenger Installation Program to choose additional prompt languages to install U S English U K English Span ish or any combination For details on configuring the interface see Chapter 3 in the OnePoint Messenger Administrator Guide For details on using the TUI see Chapter 7 in the OnePoint Messenger User Guide For a summary of OnePoint Messenger components installed on the Telephony Server Exchange Server and client PCs and for a task summary see Chapter 1 in the OnePoint Messenger Administrator Guide 22 Chapter 2 Preparing for Installation OnePoint Messenger Getting Started Guide Rev C 8 10 00 23 3 Installing Exchange Server Software This chapter covers the installation of Windows NT and Exchange Server software on the Exchange Server If this software is already installed you do not need to reinstall Verify in Chapter 2 What You Need for a OnePoint Messenger System on page 13 that you have the components you need Although it is not essential consider removing any software from the Exchange Server
63. n the TS800 is 24 ports Table A 4 Recommended Card Settings for SX 200 Integrations Option 1 Voice 16 Fax 8 Trunking Analog Loop Slot Card Type I O address IRQ MVIP Clock Source MVIP Termination 2 J6 3 J5 Fax 2 4 8 0260 10 Slave Yes 4 J4 AG8 22C0 5 Slave No 5 J3 AG8 02C0 5 Master Yes 6 J2 TalkTo 0300h 11 not MVIP Option 2 Voice 16 Fax 0 Trunking Analog Loop Slot Card Type I O address IRQ MVIP Clock Source MVIP Termination 2 J6 3 J5 4 J4 AG8 22C0 5 Slave Yes 5 J3 AG8 02C0 5 Master Yes 6 J2 TalkTo 0300h 11 not MVIP Regulatory Approvals 83 Regulatory Approvals Each of the hardware components that come as part of the turnkey system ships with manufacturer documentation that lists its regula tory approvals Table A 5 Recommended Card Settings for EDLI Integrations Option 1 Voice 24 Fax 8 Trunking Analog Loop Slot Card Type I O address IRQ MVIP Clock Source MVIP Termination 2 J6 Fax 2 4 8 0260 10 Slave Yes 3 J5 AG8 42C0 5 Slave No 4 J4 AG8 22C0 5 Master No 5 J3 AG8 02C0 5 Slave Yes Option 2 Voice 16 Fax 16 Trunking Analog Loop Slot Card Type I O address IRQ MVIP Clock Source MVIP Termination 2 J6 Fax 2 4 8 0280 10 Slave Yes 3 J5 Fax 2 4 8 0260 10 Slave No 4 J4 AG8 22C0 5 Master No 5 J3 AG8 02C0 5 Slave Yes Option 3 Voi
64. nd choose Run 4 In the Run dialog type the path to the server that contains the OnePoint Messenger client components Typically the path includes the name of the server the name of the shared client directory and the client setup file in this form lt server gt lt directory gt setup For example in this path Typhoon UMClient setup Typhoon is the name of the server UMClient is the directory that contains the client software Setup is the setup exe file 5 Click Next 6 Click Next or Yes to accept the defaults for the next four screens The Welcome screen The Software License screen The Information screen listing the components that can be installed The Choose Destination dialog prompts for the directory in which to install the OnePoint Messenger client components The default is C Program Files Baypoint OnePoint Messenger 7 The Select Components dialog contains two install options Outlook Client and FAX Client Selecting Outlook Client installs the additions to Outlook including the Unified Message Player recorder and QuickPick FAX Client installs the Unified Installing the OnePoint Messenger Client 69 Fax Printer for creating faxes from applications with Print menus You can select both then click Next 8 The Select Program Folder screen appears Click Next 9 A progress screen appears while the OnePoint Messenger client components are i
65. nd the Telephony Server NOTE You do not need to run the OnePoint Messenger client instal lation program in order to provide access to the user s mailbox from a Web browser or from a telephone Client PC Hardware and Software Requirements The PC must have the following hardware and software to run the OnePoint Messenger Outlook client Microsoft Windows 95 Windows 98 or Windows NT 4 0 Microsoft Outlook 2000 or Outlook 98 At least 20MB of disk storage including 3MB for OnePoint Mes senger Outlook alone requires 17MB Outlook typically utilizes up to 14MB of RAM if the resource is available For network access to the Exchange Server you need either a net work card for LAN access or a modem for remote access To play and record voice messages using PC multimedia hard ware you need a sound card speakers and a microphone Preparing the Client PC for OnePoint Messenger Before you can make full use of OnePoint Messenger features you must set up Desktop multimedia Outlook Network access Exchange transport profile This section discusses the procedures for providing those elements Multimedia In order to use desktop multimedia microphone and speakers install the multimedia elements from the Windows CD ROM 1 Load the Windows CD ROM Preparing the Client PC for OnePoint Messenger 57 2 Select Multimedia from the Add Remove dialog in the ins
66. ndows NT Server 4 0 The Exchange Server The computer running Microsoft Exchange OnePoint Messenger adds software to the Exchange Section Page About OnePoint Messenger 7 Required Skills 9 Organization of this Manual 9 Supporting Documentation 10 8 Chapter 1 Introduction Server for performing unified messaging including an Exchange Extension that adds the Unified Messaging tab to each Exchange account profile The Telephony Server A large suite of software components pro viding messaging and maintenance services is installed on a com puter that handles communication between the telephony network and Microsoft Exchange It also handles the VPIM transcoding and gateway See OnePoint Messenger Server Components on page 20 in Chapter 2 for more on Telephony Server components and see Appendix A page 77 for more details including line card types and settings See Chapter 1 in the OnePoint Messenger Administrator Guide for a detailed system overview a summary of each of the hardware and software components and an overview list of tasks Chapter 1 in the OnePoint Messenger User Guide also has a basic system overview and a summary of what you can do with OnePoint Messenger The Turnkey Telephony Server The OnePoint Messenger turnkey system is a fairly standard com puter on which is installed all of the hardware and software needed to perform the role of the OnePoint Messenger Telephony Se
67. nstalled A DOS window appears on top of the progress screen then disappears If a Readme text file appears with last minute information about OnePoint Messenger read the file then click Continue 10 On the Setup Complete screen choose either Yes I want to restart my computer now No I will restart my computer later The computer must restart in order for the OnePoint Messenger installation to take effect Testing the OnePoint Messenger Client Launch Outlook then check that the OnePoint Messenger client com ponents appear Unified messaging buttons should appear at the right end of the Outlook toolbar and unified messaging menu items should appear in the Tools menu and Unified Messaging Help should launch from the Help menu If you do not see these elements use Version Reader as described in the section Version Reader below to check for OutlookExt dll If you installed the Unified Fax Printer you should see it listed in the printer list in any print menu Check CVInstall log an installation log file placed in your temp directory It includes the files installed the registry keys read and modified and installation errors To make sure that everything works run this test sequence 1 Create a voice message in a New Unified Message form as explained in Creating Unified Messages on page 88 in Chapter 3 of the OnePoint Messenger User Guide If you cannot open a New Unified Message form see
68. nt 40 Mail Transport Agent Address Setting the 40 Mailbox accessing through Internet 71 74 configuring Exchange profile for 62 67 Mailboxes creating 11 Manuals OnePoint Messenger 9 11 third party 9 McAfee VirusScan 24 Message Center pilot 52 Message Transfer Agent 19 Messaging Desktop Clients 15 Metasoft Image Maker 78 Microsoft ADO 78 Microsoft Certified Systems Engineer techni cian certification 9 Microsoft Exchange Server 7 Service Pack 1 2 or 3 23 Microsoft MMC 78 Microsoft MSMQ 78 Microsoft Outlook 78 MiTAI 80 MiTAI 7 5 3 14 Mitel SX 200 81 Mitel SX 2000 80 fiber link 16 Mitel Telephony Application Interface 7 5 3 80 MMC 78 MSMQ 78 N Netscape plug in downloading 73 Network Access 57 Network Connection testing 49 Network Interface 77 New users setting up unified messaging for 54 Index 87 Nortel PBX 15 NT Server 4 0 Service Pack 24 NT Service Pack 5 23 NTFS 78 NuPoint Messenger 46 O ODBC 20 OnePoint Messenger 7 Administrator Guide 11 components of 20 configuring 41 described 7 8 documentation for 9 11 readme file 69 installing client components of 55 75 testing installation 69 installing on Telephony Server computer running Directory Administration 54 running Directory Initialization 47 overview of 77 removing 67 71 requisite skills for installation of 9 User Guide 11 utilities 11 OnePoint Messenger Exchange Extension See also Exchange 8 OnePoint Messenger license key 14 OnePoi
69. nt Messenger software 78 Online help 71 ONS card 81 Option Pack NT 23 Outlook 7 78 changing settings in 64 installing 57 installing OnePoint Messenger extensions to 68 70 Outlook Web Access 23 P Password local Telephony Server administra tor 32 PBX integration Lucent 15 Mitel 16 Nortel 15 PBX integrations 78 pcAnywhere 78 pcAnywhere remote control software 16 Pentium III 77 Peripherals settings 78 Pilot number Message Center Automated Attendant and Fax on Demand 53 Power On Self Test POST 31 Power outlet 17 Power Supply 78 Processor 8 77 Protocol converter 15 Protocol converters 78 R RAM 77 Reinstalling OneP oint Messenger 20 Remote management 16 RJ 14 ports 81 S Security level set 58 Service packs required 24 Show N Tel Runtime 21 78 Simplified Message Desk Interface SMDI 15 SMDI call pickup box 15 Software 78 Sound system PC testing 75 SX 200 81 SX 2000 80 Synchronizing directories 47 Systium Technologies guide Eight Slot NLX Mid tower 30 T TCPIP Properties configuring 32 Telephone User Interface TUI 21 Telephony Server access 16 88 OnePoint Messenger Getting Started Guide changing the computer name 33 connections 16 making part of the domain 33 operating and maintaining 11 operating condition limits 16 size 16 Telephony Server 800 8 77 Telephony Server computer defined 8 installing OnePoint Messenger software on running Directory Administration 54 Running Directory Initi
70. nte gration Table A 3 Recommended Card Settings for SX 2000 Integrations Option 1 Voice 24 Fax 16 Trunking Proprietary Slot Card Type I O Address IRQ MVIP Clock Source MVIP Termination 2 J6 Fax 2 4 8 0288 10 Slave Yes 3 J5 Fax 2 4 8 0260 10 Slave No 4 J4 AG 24 02C0 5 Slave No 5 J3 AFC A300 11 Master Yes Option 2 Voice 24 Fax 0 Trunking Proprietary 2 J6 AG0 42C0 5 Slave Yes 3 J5 AG0 22C0 5 Slave No 4 J4 AG0 02C0 5 Slave No 5 J3 AFC A300 11 Master Yes Option 3 Voice 16 Fax 8 Trunking Proprietary 2 J6 FAX 2 4 8 0260 10 Slave Yes 3 J5 AG0 22C0 5 Slave No 4 J4 AG0 02C0 5 Slave No 5 J3 AFC A300 11 Master Yes 82 Appendix A Turnkey System Details Enhanced Data Link Integration EDLI Card Settings Centrex and Fujitsu Centrex systems and the Fujitsu 9600 PBX can use the three card combination options shown in Table A 5 NEC The NEC 2400 PBX use only Options 1 and 2 in Table A 5 Lucent and Nortel Lucent and Nortel integrations use only Options 1 and 2 in Table A 5 Those integrations use the Calista PBXLink external protocol converter to take the proprietary data format from the PBX and convert it to the SMDI protocol An RS 232 link carries the SMDI data from the protocol converter to the Telephony Server Although one Calista PBXLink supports up to 48 ports the maximum supported capacity o
71. ny Server mailbox or enter a new one This is a short name that normally is used by people entering an e mail address using the simple alias Mailbox Profile Name Create a profile name used to name the mail transport profile that is created here for the Teleph ony Server to communicate with Exchange 44 Chapter 4 Installing the Telephony Server Figure 4 4 Configuration Wizard Mailbox Configuration 7 When you finish entering the names click Next 8 Review the entries in the fields displayed on the Configuration Summary screen as shown in Figure 4 5 The fields are a compi lation of the information that you have entered If the entries are not correct click Back until you reach the screen that contains the entry you need to change Then retrace your steps forward If the entries are correct click Next Figure 4 5 Configuration Wizard Configuration Summary 9 On the Configuration Status screen as shown in Figure 4 6 click either Typical Configuration or Custom Configuration to start the integration with the Exchange Server depending on what remains to be completed as described below Integrating the Telephony Server with Exchange 45 Figure 4 6 Configuration Wizard Configuration Status Typical Configuration Configures using all of the choices that you have made This option is appropriate for new installations and complete system rebuilds The Configuration Wizard creates a mail transport profile on the T
72. o be of most use to installers are in Chapter 1 a task overview Chapter 2 a discussion of managing OnePoint Messenger users through Microsoft Exchange Before you install Outlook on users PC you should create accounts for them in Exchange Chapter 3 a discussion of setting general user telephony interface and mailbox settings that you set in the Unified Messaging Snap in to Microsoft Management Console Most settings have defaults that provide enough information for the system to run Some that do not include the pilot numbers for the Automated Attendant Automated Receptionist and Fax on Demand service Your PBX integration guide covers the settings that require edit ing in order for the system to run Chapter 5 a discussion of Telephony Server operation trouble shooting and maintenance 54 Chapter 5 Where Now Appendix B a list of information sources for supporting hard ware and software When you finish the tasks in those chapters you should have a system configuration that can provide all messaging functions The PBX can route unanswered calls to the Telephony Server and also route calls to the Message Center Fax on Demand and Automated Attendant The Telephony Server can answer calls for users and route them to Exchange retrieve messages from Exchange and play them for users and perform other telephony functions The next step is to set up software on client user PCs
73. on tab of the Network dialog click Change 4 On the Identification Changes dialog Click the Domain radio button Enter the NT domain name where the Exchange Server resides Click Create a Computer Account in the Domain In the User Name field enter the domain administrator name In the Password field enter the domain administrator pass word Click OK 5 The Network Configuration screen displays Welcome to the lt domain name gt Domain Click OK 6 The Network screen is displayed click Close 7 On the Network Settings Change screen click Yes to restart the computer Setting Up the Telephony Server Administrator Account This procedure creates a Telephony Server administrator account this example uses the account name TSAdmin but you can choose another name with broad powers on both the Telephony and Exchange Servers The account creation process is similar to what you did to create the Exchange administrator account see Installing Microsoft Exchange on page 27 in Chapter 3 Here TSAdmin is given Domain Administrator rights which is necessary if you set up the Exchange Server as a Primary or Secondary Domain Controller Otherwise TSAdmin needs only Domain User rights This procedure is divided into the sub procedures listed here Create a Telephony Server administrator account Give Local Administrator Rights to TSAdmin on the Telephony Ser
74. ony Server 10 IP Address of Exchange Server 11 Telephony Server computer name onepoint is entered at the factory 11 Telephony Server local administrator name administrator at factory 12 Telephony Server local administrator password factory uses rmx250 13 Telephony Server administrator name TSAdmin is used here 14 Telephony Server administrator password 15 Exchange TServer network domain name 16 Exchange TServer network subnet mask 17 Exchange TServer network default gateway 18 DNS IP address 19 Exchange TServer network primary WIN Server 20 Exchange TServer network secondary WIN Server 21 Telephony Server Message Center pilot number as set on PBX 22 Telephony Server Automated Receptionist pilot number as set on PBX 23 Telephony Server Fax on Demand pilot number as set on PBX 24 Windows NT domain in which Exchange Server resides Installation Summary 19 assumed in this guide The critical condition is that installers and administrators have enough rights to install and manage the Tele phony Server and Exchange This guide uses TSAdmin for the logon name of the Telephony Server administrator and Exchange_Admin for the Exchange administrator Both are assumed to have domain administrator rights You can have multiple Exchange and Telephony Server administra tors to whom you can grant different access levels You may also set up access privileges for r
75. p OnePoint Messenger with Outlook on users PCs Before doing so create user accounts in Exchange See your Microsoft Exchange documentation To modify user profiles in Exchange to enable OnePoint Messenger see Chapter 2 in the OnePoint Messenger Administrator Guide OnePoint Messenger Getting Started Guide Rev C 8 10 00 29 4 Installing the Telephony Server This chapter explains how to install the Telephony Server in its turn key solution form For information on setting up a Telephony Server from a bare box see the OnePoint Messenger Installation Guide Section Page Unpacking the Server and Verifying Contents 30 Powering Up the Server and Verifying Power On Self Test POST 31 Verifying Fiber Link Synchronization for an SX 2000 31 Configuring the TCP IP Properties 32 Changing the Time Zone 32 Renaming the Telephony Server 33 Making the Telephony Server Part of the Domain 33 Setting Up the Telephony Server Administrator Account 34 Setting the Forms Author Permission in Exchange 39 Setting the Mail Transport Agent Address 40 Integrating the Telephony Server with Exchange 41 Synchronizing Exchange and Telephony Server Direc tories 47 Installing the Web Client Server Component on Exchange 47 30 Chapter 4 Installing the Telephony Server Unpacking the Server and Verifying Contents As you unpack the turnkey Telephony Server you should compare what is in the box with the packing list
76. ppears click MTA Administration Main Page The MTA main page reappears 9 Click Stop MTA A success page appears Integrating the Telephony Server with Exchange 41 10 Click Back to return to the MTA main page 11 Click Start MTA A success page appears 12 Click Back to return to the MTA main page 13 Click Get Current Status A success page should appear dis playing ServiceStatus mta RUNNING 14 Click Back to return to the MTA main screen then close Internet Explorer Integrating the Telephony Server with Exchange When the OnePoint Messenger Installation Program finishes install ing software on the Telephony Server it automatically starts the OnePoint Messenger Configuration Wizard which is used to specify the primary Exchange Server create a transport profile to it on the Telephony Server move OnePoint Messenger software from the Telephony Server to the Exchange Server and create several OnePoint Messenger management mailboxes on Exchange However when installing software on the turnkey Telephony Server at the fac tory the Exchange Server is not available to complete the Exchange integration so you must now run Configuration Wizard to do that You can run Configuration Wizard again at any time for example to direct the Telephony Server to a new primary Exchange Server or if you change the computer name of the primary Exchange Server Before running the Configuration Wizard all telephony services o
77. r when running the official release of OnePoint Messenger 2 0 1 Right click on the Network Neighborhood icon on the desktop then choose Properties from the context menu 2 Change the name in the Identification tab of the Network dialog that appears then click OK 3 Navigate in Windows Explorer to OnePoint Messenger bin then double click cfgdbsetup exe Running the program cfgdb setup exe updates the OnePoint Messenger configuration data base 4 Restart the computer Making the Telephony Server Part of the Domain CAUTION Do not change the computer name of the Tele phony Server unless the OnePoint Messenger Release Notes for your service level indicate that you can Currently chang ing the name restricts you from upgrading OnePoint Messen ger software If you must change the name get OnePoint Messenger vendor assistance Because the Telephony Server could not join your NT domain when Windows NT was installed at the factory your domain administrator should log on to the Telephony Server now to do so The Telephony Server must have a static IP address in other words do not use DHCP to supply an IP address and the address must be registered on your Domain Name Server To move the Telephony Server to a new NT domain 1 Log on to the Telephony Server as the local administrator 2 Right click the Network Neighborhood icon on the desktop 34 Chapter 4 Installing the Telephony Server 3 On the Identificati
78. re Occasionally installing a turnkey system entails installing a software upgrade Follow the directions in the release notes that accompany the software upgrade If the software is a base release generally you have the option of removing the previous version or of installing the new version over it Also you usually can choose to configure the installed software and then install the upgrade or to install the upgrade before doing the configuration OnePoint Messenger is designed to automatically back up the current configuration and install it with the upgrade OnePoint Messenger also allows you to remove the upgrade and roll back to the previous configuration although you are advised to do a system backup to be more assured of being able to restore the original configuration Use the System Service Tool to manage the installation of service packs and hot fixes For details see Chapter 5 in the OnePoint Messenger Installation Guide That chapter also discusses what to do if you need to remove OnePoint Messenger software and reinstall and it discusses revising the network configuration after the Telephony Server Exchange inte gration is complete 52 Chapter 5 Where Now Integrating OnePoint Messenger with a PBX In general the most efficient PBX integration sequence is to prepare the PBX for OnePoint Messenger before the Telephony Server arrives so that your pilot numbers extensions and trunk numbers are available to enter in M
79. rver hence the name turnkey system implying that you only need to turn the key for it to start However there is much more involved which is the purpose of this manual The installed software is listed in Chapter 2 What You Need for a OnePoint Messenger System on page 13 and includes Microsoft Windows NT Server 4 0 with Service Pack 5 Internet Explorer 4 01 with Service Pack 1 Microsoft Outlook and OnePoint Mes senger The OnePoint Messenger software suite includes both propri etary software and software bundled from other vendors The OnePoint Messenger components are detailed in Chapter 1 of the OnePoint Messenger Administrator Guide The turnkey box is the Telephony Server 800 TS800 It has a stan dard PC mid tower design with the typical number and type of peripherals keyboard mouse CD ROM floppy 6GB EIDE hard disk The processor is a 550 MHz Intel Pentium III 256 MB RAM is required to support 24 voice ports The ATI Rage video interface and the NIC are on the motherboard so they do not require slots For Required Skills 9 motherboard details see the Intel JN440BX Motherboard Technical Product Specification included in the box The backplane contains three PCI slots and five ISA slots What line cards are installed on the system depend on the PBX to which the Telephony Server will be connected and on the preference of the cus tomer Information about supported cards appears in Appendix A of
80. st text box and click OK 6 Click Close to close the Forms Administrator dialog 40 Chapter 4 Installing the Telephony Server Setting the Mail Transport Agent Address This procedure enables the Telephony Server to provide Internet gate way services for VPIM messages 1 Start Internet Explorer 2 In the Address field enter http localhost 1967 mta html then press Enter 3 At the Enter Network Password screen a For User Name enter TSAdmin use the same case as you used to log in b For Password enter the TSAdmin password c Optionally click Save password in your password list d Click OK The Mail Transport Agent Administration Web page appears 4 Click Internet MTA Config The main MTA Configuration page appears 5 For line 1 1 VPIM Domains for which you wish to receive mail enter your Telephony Server computer name and your Internet domain name in the form lt Telephony Server machine name gt lt Internet domain name gt For example if your Telephony Server computer name is TServr and your Internet domain name is bluescreen com then enter TServr bluescreen com The address above appears on the Configuration Wizard Status Summary screen see Integrating the Telephony Server with Exchange on page 41 6 Optionally select the checkbox for line 1 9 Enable Delivery Log 7 Click Create sendmail cf 8 On the success screen that a
81. sword then click OK That you can log on to the network indicates that your phys ical network components are working NIC cables and LAN 2 From the Windows Start menu choose Programs then Com mand Prompt 3 In the Command Prompt window type ping lt IP address gt where lt IP address gt is the IP address of the Telephony Server Section Page Testing the Network Connection 49 Validating Messaging from the Telephony Server 50 Upgrading or Reinstalling Software 51 Integrating OnePoint Messenger with a PBX 52 Setting Up Users 54 50 Chapter 5 Where Now or type ping lt server name gt where lt server name gt is the computer name of the Telephony Server To verify the name right click Network Neighborhood on the desktop choose Properties then the Identification tab 4 On the screen you should see C gt ping lt server name gt Pinging lt servername gt lt domain Name gt IP Address with 32 bytes of data Reply from lt IP Address gt bytes 32 time 20ms TTL 128 Reply from lt IP Address gt bytes 32 time 1ms TTL 128 Reply from lt IP Address gt bytes 32 time 44ms TTL 128 Reply from lt IP Address gt bytes 32 time 2ms TTL 128 5 Carry out the same test pinging the Network Gateway and the Exchange Server Validating Messaging from the Telephony Server Using the Configuration Wizard you created several Exchange accounts including TS Administrator and TS TestUser
82. t up Web browser access to a mailbox 1 Install and launch Internet Explorer 4 0 or later or Netscape 4 0 or later 72 Chapter 6 Installing OnePoint Messenger 2 Configure the dial up or LAN settings of the PC for TCP IP access 3 In the Address field of the browser as shown in Figure 6 15 enter the URL or network address of your Exchange Server Your organization may use two forms of the URL one that you enter from the company LAN and another for remote use Figure 6 15 Browser Logon Screen with Password Screen 4 In the Logon field on your Exchange Microsoft Web Access Logon page type your logon ID alias then press Enter Typically the alias is the name that you use to log on to the net work 5 If a Username and Password Required screen like that shown overlaid on Figure 6 15 above appears type your alias and pass word in the appropriate fields User Name field If your Exchange Server is not the primary domain controller you must enter both your network domain name and personal alias in the User Name field on the Username and Password Required screen in this form lt domain gt lt alias gt Address window Lo L Logon window Password Screen overlaid on Logon Screen Setting Up Web Access to Exchange 73 For example if your network domain name is Building 4 and your alias is fred type Building 4 fred Typically your password is your primary computer network logon passwor
83. talla tion wizard Outlook Before you can install OnePoint Messenger Outlook must be installed Outlook 2000 or Outlook 98 Install the full version of Outlook You can install Outlook from its own CD ROM or as part of Microsoft Office 1 Select Full Installation not the default Standard installation 2 Select Corporate or Workgroup as the e mail service do not select Internet If you have Outlook already installed but are not sure if the version is supported check the version number in the Outlook Help menu To check the Outlook version number 1 Start Outlook 2 Choose About Microsoft Outlook from the Help menu If Outlook is already installed verify that the Exchange transport pro file is correctly created To verify that the Exchange transport profile is correctly created 1 From the Windows Start button choose Settings then Control Panel 2 On Windows 95 and NT double click Mail and Fax On Windows 98 double click Mail The Properties dialog appears 3 Click the Services tab Verify that Microsoft Exchange Server is listed If Exchange is not listed follow the directions to modify the existing profile or create a new one in Creating or Modifying an Exchange Transport Profile on page 62 Setting Network Access In order for OnePoint Messenger to run network communication must be established To do this on a Windows 95 or 98 PC you must set the proper network access control and
84. to the Mitel SX 2000 is accomplished through the Mitel Telephony Application Interface 7 5 3 MiTAI protocol The physi cal integration is through a fiber link connection from the Fiber Inter face Module on the PBX to a Mitel Application Fiber Channel AFC card on the TS800 The AFC card uses an MVIP cable to communi cate with DSP and fax cards on the TS800 The maximum supported number of line ports is 24 The following card configurations in Table A 3 are recommended for the SX 2000 integration PC case wall ISA Slot 2 J6 PCI Slot 2 ISA Slot 3 J5 PCI Slot 1 ISA Slot 4 J4 ISA Slot 5 J3 CPU ISA Slot 6 J2 ISA Slot 7 J1 Supported Cards and Recommended Settings 81 Mitel SX 200 Cards and Settings The SX 200 integration uses MiTAI 7 5 3 to provide the PBX integra tion data through the TalkTo card A digital line connects the port labelled Line on the TalkTo card to the PBX DNIC card Analog lines connect the PBX ONS card to four duplexed RJ 14 ports on each NMS card on the TS800 The TalkTo card emulates a dataset 2103 Hostess i to provide calling party information from the PBX Unlike the SX 2000 the SX 200 does not multiplex voice over the call control link Instead the SX 200 must use standard loop start trunk interfaces to provide voice and fax connections to the PBX The TalkTo integration is limited to 16 voice ports Table A 4 shows the recommended card settings for an SX 200 i
85. ts The installation instructions in this guide are explicit enough for you to be able to successfully install OnePoint Messenger without detailed knowledge of how it works However you will be better pre pared to make choices during the installation if you understand the roles and uses of the following OnePoint Messenger components Directory Initialization is a utility for manually performing an ini tial directory synchronization on the Telephony Server with the Exchange Server directory Thereafter Directory Access Service DAS automatically synchronizes Exchange and Telephony Server directories For details see Appendix A in the OnePoint Messenger Administrator Guide License Install is a utility for installing feature licenses For details see Chapter 5 in the OnePoint Messenger Installation Guide ODBC provides for compaction of OnePoint Messenger configu ration and maintenance databases For details see Chapter 9 in the OnePoint Messenger Administrator Guide Telephony Server Monitor TSMon and WinFT Watchdog are utilities that manage the starting and stopping of OnePoint Mes senger services For details see Chapter 5 in the OnePoint Mes senger Administrator Guide Installation Summary 21 Show N Tel Runtime is a software suite from Brooktrout Tech nology that supports call processing PBX integration and other functions For details see the Chapter 4 in the OnePoint Messen ger Installatio
86. um Technologies guide Eight Slot NLX Mid tower For details on cards and their settings including recommended backplane slots see Appendix A page 77 which also contains information on the Telephony Server components See also the manufacturer docu mentation included in the box Powering Up the Server and Verifying Power On Self Test POST 31 Backup Software The OnePoint Messenger CD ROM contains all OnePoint Messenger software and documentation It also contains critical Microsoft com ponents for the Telephony Server including Microsoft Management Console ADO 2 5 Microsoft HTML and other components All software is pre loaded on the Telephony Server hard disk drive The CD ROM is provided for servicing purposes such as if you need to reinstall OnePoint Messenger or install another prompt language The Telephony Server contains a network card and a video card that require driver software more updated than that available on the Win dows NT CD ROM The driver software has been installed at the fac tory and is included on backup diskettes should it be necessary for you to reinstall Windows NT The AFC drivers and MiTAI software are preloaded on the server The diskettes are provided for servicing purposes only Powering Up the Server and Verifying Power On Self Test POST CAUTION Ensure the power supply input voltage switch is set to the correct value 120 or 230 VAC Plugging In the Cables 1 Insert the included pow
87. ver You can maintain the two sets of information or merge the two Installing the OnePoint Messenger Client After installing Outlook and setting up your Microsoft Exchange transport profile install the OnePoint Messenger client components CAUTION Do not install the OnePoint Messenger Outlook Client on the Telephony Server Doing so will overwrite OnePoint Messenger settings in the NT Registry and will require installing OnePoint Messenger NOTE In order to install the software over the network to a Win dows NT computer the account on which you are logged in must have local administrator rights The installation program gives you the option of installing the Uni fied Fax Printer and or the Outlook components You can run the installation from the OnePoint Messenger CD ROM or over the LAN NOTE When upgrading OnePoint Messenger client software remove the older version first See Removing OnePoint Messenger from the PC on page 71 68 Chapter 6 Installing OnePoint Messenger To install the OnePoint Messenger client components on a PC 1 From your system administrator get your OnePoint Messenger server mailbox address and personal Exchange ID alias If installing the client from the network get the location of the OnePoint Messenger installation directory The default directory is UMInstall on the Telephony Server 2 Start Windows on your PC Close all applications 3 Click the Windows Start button a
88. ver page 36 Give Act as Part of the Operating System Rights to TSAdmin on the Telephony Server page 37 Setting Up the Telephony Server Administrator Account 35 Give Local Administrator rights to TSAdmin on the Exchange Server page 37 Give Service Account Administrator rights to TSAdmin on Exchange page 38 Set the forms author permission in Exchange page 38 NOTE Setting the forms author permission in Exchange is not actu ally part of the creation of the Telephony Server administrator account The procedure is added to this section for your convenience so that you can find all of the procedures for setting permissions in one place To create a Telephony Server administrator account 1 Log on to any NT Server in the domain On the logon screen in the Name field enter the ID assigned to the domain administra tor In the Domain field select the domain in which the Exchange Server is a member 2 Click the Windows Start button then choose Programs then Administrative Tools then User Manager for Domains 3 From the User menu choose New User 4 In the User Name field enter the ID for the Telephony Server Administrator that you entered in Table 2 1 Names and Pass words on page 18 in Chapter 2 TSAdmin is used in these instructions as an example 5 In the Description field type Telephony Server administrator 6 In the Password field enter the password for
89. y synchronization see Appendix A in the OnePoint Messenger Administrator Guide To complete this procedure the Telephony Server needs a network connection to its primary Exchange Server 1 From the OnePoint Messenger program group on the desktop start Directory Initialization 2 On the Directory Initialization screen click Start When synchronization is complete Directory Initialization reports Done and lists the number of accounts examined and synchronized 3 Click OK to quit Directory Initialization Installing the Web Client Server Component on Exchange If you want to provide Web browser access to mailboxes you must install the Web Client server component on Exchange It is copied to the Staging WEBInstall subdirectory on the Telephony Server during OnePoint Messenger installation and that directory is shared during the factory installation NOTE To provide Web access to mailboxes also install IIS 4 0 from Windows NT 4 Option Pack 4 and Internet Explorer on the Exchange Server See Installing Option Pack 4 and Internet Explorer on page 25 in Chapter 3 To install the Web Client server component on Exchange 1 Use the Windows Control Panel Services application to stop the IIS service 48 Chapter 4 Installing the Telephony Server 2 Click Windows Start button on the Exchange Server then choose Run 3 In the Run dialog enter 4 lt Telephony Server gt WEBInstall setup 5 The
90. ype the computer name of a computer on the network 3 On the screen you should see the following display C gt ping lt server name gt Pinging lt servername gt lt domain Name gt IP Address with 32 bytes of data Reply from lt IP Address gt bytes 32 time 20ms TTL 128 Reply from lt IP Address gt bytes 32 time 1ms TTL 128 Reply from lt IP Address gt bytes 32 time 44ms TTL 128 Reply from lt IP Address gt bytes 32 time 2ms TTL 128 4 Enter Exit to quit the Command Prompt window Installing Microsoft Exchange Set up an Exchange Administrator NT account NOTE For details refer to the directions in the Microsoft manual Exchange Server Getting Started 1 Log on to any NT Server in the domain in which the Exchange Server resides as a domain administrator Click the Windows Start button then choose Programs then Administrative Tools and User Manager for Domains 2 From the User menu in the User Manager for Domains applica tion choose New User 3 In the User Name field enter the ID for the Exchange Adminis trator that you entered in Table 2 1 Exchange_Admin is used in these instructions as an example 4 In the Password field enter the password for Exchange_Admin that you entered in Table 2 1 5 Confirm the password 6 Clear User Must Change Password at Next Log On 7 Select Password Never Expires 8 Click Groups 28 Chapter 3 Installing Exchange Server Soft 9

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