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IBM Tealeaf cxReveal: cxReveal User Manual

1. 30 MPC 04 25 2011 13 07 17 00 00 01 fts2 ncbhiiwi store Bo trerererererererererererererere 30 RPP CEB 04 25 2012 13 07 17 00 00 00 amend jdrivbee nate s s 90 PRR RRR RR nero 30 FS 110 0425 2011 13 07 16 00 00 00 v2gwnr njumgrpu gov Ss ak a h mah rrr tree 30 WNL 04 25 2011 13 07 15 00 00 00 nkgtxy bygaraevl edu va pPRRRRRR RR RRR 30 MPP 110 04 25 2011 13 07 18 00 00 00 pSyo uljtwiki org WRF PRR RR err eR Rr re 30 9 wuil By 04 25 2011 13 07 14 00 00 01 marviicqpvwmxox net s VR Unananananaranananananararanaroe 30 BIC By 04 25 2011 13 07 14 00 00 00 jyfv ezycromz nom V Rp PARRA RRR RTA 30 WFN 04 25 2011 13 07 13 00 00 00 Oety hknperin nom Rs FRAPPR RRA RRR 30 Sp 110 04 25 2011 13 07 12 00 00 00 jaer7f309hsypwhto rmd AS v ananananarananarananararenananoe 30 R9 104 94 25 2011 13 07 12 00 00 00 w amp xvre bqyuibrx gov 5 5 98 x rorarerororanererararararorae 30 aui Ex 04 25 2011 13 07 11 00 00 00 zhicjsdnk oernxdzu web 5 5 98 y terererererererererererererere 30 Sg Vil 04 25 2011 13 07 11 00 00 01 o8he9qyuliqxsrieni web Dh hk hh kl 30 RR W E 04 25 2011 13 07 10 00 00 00 kxflwis ognsxkzf edu va 4 PRR En RNR 30 12243 Page 1 of 5 100 items Ser li n Search Query Login ID does not equal z Search Range 04 25 2011 00 00 00 04 25 2011 23 59 59 Figure 18 IBM Tealeaf cxReveal Session List In the displayed list each row represents a different session that matches your
2. result replay behaviors can vary between BBR and The Replay Server can be configured to automatically merge fragments of a requested session into a single session for replay When configured to do so the Replay Server acquires all fragments of a session from a set of selected Canisters within a specified time range This range is specified as a number of hours before to a number of hours after the main session fragment Through BBR you can specify new settings for the merging of session fragments for the session that is currently loaded in BBR To merge session fragments select Options gt Advanced gt Merge Session Fragments from the drop down menu The following dialog is displayed containing the current merge session fragment settings which you can override for the current session Merge Session Fragments W Merge Session Fragments Session Merge Timespan Radius Hours 2 Session Merge Search Servers SELECTARCHS All Servers Figure 36 Merge Session Fragments Setting Description Merge Session Fragments Enable or disable merging of session fragments for the current session When enabled the following settings are applied to the current session only Note To restore the default settings reload the session Chapter 6 cxImpact Browser Based Replay 85 Session Merge Timespan Radius Hours Specify the number of hours in front of and behind the selected session fragment in whi
3. View in is only available if the global logging level used by the Portal application is set to 9 through TMS If the global logging level is not set to 9 you will not see this option in the menu Note The RTV client must be installed on your local desktop Refresh Page List active sessions Query the server for any updates to the Page List Download TLA Download a BBR session as a TLA file Save TLA will ask for Search Server credentials to download the TLA Note This option is only available if Advanced Options are enabled for BBR for one or more groups to which you belong or if Logging Level 9 is enabled Options menu Contains the list of BBR options A check mark to the left of an option means that it is enabled This menu includes the following options Show Sidebar Show Events Show Form Fields UI Events Chapter 6 cxImpact Browser Based Replay 81 Show UI Events Only Show Last UI Events Hide All UI Events Show ScreenView LOAD UNLOAD Use Hit Number in Navigation List Use Default Page Name in List Show URL Show TLT URL Show Page Title Merge Session Fragments Report JavaScript Errors Resize Replay Pane to Match Session Note This option is only enabled if you have an IBM Tealeaf CX Mobile license Edit Rules Profile Suggest Rules Search Completed Sessions Opens free text search of completed sessions You can copy and paste text from the Content pane to sear
4. 3 The Session List is automatically updated to display the fields that are configured for the session list template for each of the matching sessions Changing the preceding session list template applies only to the current search A Tealeaf administrator can assign a default session list template to each search template For more information about configuring search templates see Configuring Search Templates in the IBM Tealeaf cxImpact Administration Manual Configuring templates Search templates and session list templates are defined by your Tealeaf administrator For more information about configuring search templates see Configuring Search Templates in the IBM Tealeaf cxImpact Administration Manual Other search criteria In addition to the search terms you define for your search you can refine your search by using the following tools 1 Search Range Configure the date range to search for matching sessions 2 Search scope on page 18 Configure how multiple criteria are matched in a search 3 Search options on page 19 Configure additional options Search Range Above the search criteria pane is the Search Range drop down from which you can select or specify a range Next to it is displayed the available dates of session data available on the currently selected Canister or Canisters Template Default Completed gt This will search across available Completed sessions Search Range Available D
5. Capturing a specific value By default a step attribute captures all possible values for the selected JSON path When the attribute is specified any value that is detected for the node becomes the value for the attribute In some situations you can gather in the step attribute only specified values For example suppose that you are tracking the following JSON path sessions 0 message clientState event By default any step attribute can capture any instance of any value So your attribute can capture values such as load attention resize or scroll Suppose that you are interested in creating a step attribute to track only the scroll values After you create the step attribute through BBR you can complete the following modifications to the attribute definition through the Event Manager IBM Tealeaf cxReveal cxReveal User Manual Edit the step attribute Click thePost Match Operations caret Select the User RegEx check box In the RegEx textbox enter S0 m scroll 5 To save the change click Save Draft 6 To commit the change click Save Changes Now the step attribute records only the instances of the scroll value for the specified JSON path As an alternative you can specify a step attribute without using the RegEx portion When you use the step attribute in an event specify that the value of the step attribute equals scroll Creating a step event When you select a JSON item in BBR and choose to create an
6. Session List The Session List contains all sessions that matched the search criteria that you specified Just below the Portal menu the navigation bar displays the pathway that leads to the current page To jump to another page in the navigation bar click one of the other links in the breadcrumb trail Below the breadcrumb trail a set of commands is available See Session List Commands on page 28 26 IBM Tealeaf cxReveal cxReveal User Manual Completed Session Search gt Session List Displaying 100 of 100 matching sessions LI Displayed Time Zone UTC 07 Pacific Daylight Time Session List Template Default 9 Session Drag Column Headers Here To Group Session Time Duration Login D Events Hits RPP CEB 04 25 2011 13 07 21 00 00 00 Lyaconxpi ghyqaszn mil 8 s erererererererererererererererere 30 BEPC 104 04 25 2011 13 07 21 00 00 00 osokteiZfz ygakswsb nom By Orarananananararanananananananararas 30 BPM By 04 25 2011 13 07 20 00 00 00 dwed uh yx vice com Ago WE 04 25 2011 13 07 20 00 00 01 sbs1 lbqkxpno mobi Bk ak hah hh kh ll kl 30 RPO EB 04 28 2011 13 07 19 00 00 00 axnok bbxkratw nom WS BPR h h ah ere a a a a h 30 SANAE 04 25 2011 13 07 16 00 00 00 63iyptomehwoxtekm edu A a h ah ahh ah aah aahh 30 BPC By 04 25 2011 13 07 18 00 00 00 O2uxtcs4mf njamcdhd org 48
7. Traffic Type BROWSER On fae now through September 21st Buy Now Show 9 v Sort by Best Value w t e Response Size 43 924b Search entire store here D per page Admin Status Code 200 Replay Renderer Mozilla w Screen Default Default welcome msg m MY CART You have no items in your cart COMPARE PRODUCTS You have no items to compare BACK TO SCHOOL Keep your eyes open for our special Back to School items and save BIG COMMUNITY POLL What is your favorite color Green Red Black Magenta Session First Use 1 6 2014 11 19 27 AM Session Last Use 1 6 2014 11 23 54 AM Count 33 Last Update 1 7 2014 9 54 56 AM Figure 21 Browser Based Replay BBR desktop UI Components Toolbar The area at the top of the page contains controls and displays for replaying sessions Content Pane The large window on the right side It displays replayed hits parsed requests and raw responses Page Statistics Statistics that are related to the currently displayed page Sidebar The left sidebar contains multiple panes that enable review of the session pages events and form field data This page can be toggled for display See BBR Options in the IBM Tealeaf cxImpact User Manual Navigation Pane The list of pages within the session that can be replayed Click an entry to display it in the con
8. Option Description Show UI Events Replay view only Display UI events in the Navigation list To avoid confusion UI events are always displayed in Request view or Response view Note To capture UI events Tealeaf UI Capture must be implemented in your environment See UI Capture for Ajax Guide in the IBM Tealeaf UI Capture for AJAX Guide Only Show Last UI Event For each page show only the last UI event in the Navigation list When the UI event is selected the page is displayed and all previous UI events for the page are applied to it to generate the final page rendering Hide UI Events Replay view only Display UI events in the Navigation list To avoid confusion UI events are always displayed in Request view or Response view Show ScreenView LOAD UNLOAD Replay view only Display UI events in the Navigation list To avoid confusion UI events are always displayed in Request view or Response view IBM Tealeaf cxReveal cxReveal User Manual Merging Session Fragment Overrides Ideally a session is stored in a single Canister file on a single server However session timeouts data storage and other factors can contribute to the fragmentation of sessions in which the entire session is stored in multiple files in multiple locations Note These settings override the default Replay Server behaviors and apply only to the current session being replayed in BBR They are not retained from replay to replay
9. IBM Tealeaf cxReveal Version 9 Release 0 1 December 4 2014 cxReveal User Manual RU Before using this information and the product supports read the information Notices on page 127 This edition applies to version 9 release 0 modification 0 of IBM Tealeaf cxReveal and to all subsequent releases and modifications until otherwise indicated in new editions Copyright IBM Corporation 1999 2014 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents cxReveal User Manual Chapter 1 cxReveal Overview Search Replay cxReveal Features Next Steps Chapter 2 cxReveal Quick Start Guide Install Login Session Search Session Attribute Search cxReveal Sessions List cxReveal Replay BBR commands Reference Chapter 3 cxReveal Overview dashboard Using the Dashboard Usage Summary Tab Usage Metrics Summary Today Usage Metrics by User mns User Searches Search Effectiveness Sessions Replayed Replay Use User Inactivity for Annotations Today Configuring the Dashboard n Chapter 4 cxReveal Searching for Sessions iS Selecting and modifying options Search template Search template types Selecting a search template Session list template Configuring templates Other search criteria Search Range Search scope Search options Managi
10. group To see the report data click the View Report Data icon in the corner of the dashboard component For more information about this report see Monitoring User Activity in the IBM Tealeaf cxImpact Administration Manual 2 Aull D 1053 2010 11 09 2010 120 cxReveal Admin 100 cxReveal User 80 60 40 20 0 1043 2010 10 20 2010 10 27 2010 11 03 2010 Time Figure 8 Replay Use Chapter 3 cxReveal Overview dashboard 13 User Inactivity for Annotations Today Annotations can be added to individual active and completed sessions as a useful mechanism for tracking customer service workflows This report identifies the most recent annotation events add edit or delete for individual IBM Tealeaf cxReveal users during the day User Inacbvity for Annotations Today Username Last Event Occurrence Last Portal Activity CSR 11 09 2010 REVEALADMIN 11 09 2010 Figure 9 User Inactivity for Annotations Today Field Description Username The IBM Tealeaf cxReveal user Last Event Occurrence Timestamp of when the user last added edited or removed an annotation Last Portal Activity Timestamp of when the user last used the Portal Configuring the Dashboard If you license IBM Tealeaf cxView you can configure the components that are displayed in the dashboard See Configuring Dashboards in the IBM Tealeaf cxView User Manual 14 IBM Tealeaf cxReveal cxReveal User Manual Chapter
11. Events Event Values Time Elapsed Session Info Auto Stop Limit 0 Events Page info Timeout 0 sec cael Sea Session includes Search Figure 16 Search Status Dialog As your search is being processed a search status dialog displays progress To stop the search at any time click Stop Search Any retrieved search results are displayed in the session list To cancel the search without returning results click Cancel Search After a search is completed the results are downloaded and collated for display Depending on the number of sessions that are returned it can take a while for these processes to complete They cannot be canceled Search results are displayed as a list of sessions See Search Results in the Tealeaf cxReveal User Manual 24 IBM Tealeaf cxReveal cxReveal User Manual Toolbar The search toolbar is located at the top of the page Select Template Search Options Figure 17 IBM Tealeaf cxReveal Search Toolbar The following tools are displayed from left to right in the toolbar Tool Description Reset Reset the search to the default fields and values that are specified in the search template Save Search Save the current search See Selecting and Modifying Search Options in the IBM Tealeaf cxReveal User Manual Open Saved Search Open a search that is been previously saved See Selecting and Modifying Search Options in the IBM Tealeaf cxReveal User Manual
12. Numeric 200 Traffic Type BROWSER EME Fact 2723 Numeric 200 Traffic Type BROWSER m m i Rhe E LL DLE gt Figure 27 Events Pane X Dk 64 IBM Tealeaf cxReveal cxReveal User Manual In the preceding image you can see how event data is presented in the Event pane For each line in an event listing Event n This line identifies the sequence in the session when the event fired after which is listed the event name The Icon value indicates the file name of the icon that is displayed in session lists and other reports for this event You can display a chart that shows the counts of the event occurrences for any day Right click the event entry and select Show Report Event Occurrences in Session n Indicates the number of instances of the event on the page Value Type n The recorded value of the event including an indicator of the type of value recorded Numeric or Text e ReportGroup n Parent node a report group that is associated with the event The number in parentheses is the report group identifier The report group No Dimension Report Group is displayed as No Dimension Report Group and always has a report group index of 1 Fact n Type n Indicates the fact into which the indicated value is recorded Multiple listings of the fact indicate that values were recorded more than once Beneath facts in report group other than No Dimension Report Group
13. To hide the display of the entire sidebar click the Hide EN icon in the BBR toolbar To display the sidebar when it is hidden select Options Options Show Sidebar from the BBR toolbar To close a subpane click the X icon in its corner Note You cannot close the Navigation pane To hide it close the entire sidebar To redisplay a hidden pane you can enable it through the Options Options sub menu To minimize a sub pane click the Minimize icon in its corner The other panes expand to occupy their space Searching Archived Sessions for Text Through BBR you can search completed sessions for text that you see during replay This mechanism is useful for matching the results of active sessions to activities that are already processed by the Tealeaf system 1 To search completed sessions for a text string select Options Search Completed Sessions from the BBR toolbar 2 In the dialog box enter the text for which to search To copy text to the dialog box select it in the Content pane Then in the dialog box click Copy Selected Text 3 To search for the entered text click Search All available Canisters are searched across the available dates Submitting a search closes the current replay To cancel the search in progress click Stop Search Any retrieved results are displayed Sharing Replays 44 You can share your replays with other Tealeaf users Each replay can be accessed through
14. pipeline ExtendedUserAgent Selected field is listed in the ExtendedUserAgent section of the request This data is inserted by the Tealeaf Reference session agent for user agent detection Chapter 6 cxImpact Browser Based Replay 73 74 env Selected field is listed in the env section of the request This data is gathered and generated by Tealeaf iamie Selected field is listed in the iamie section of the request This data is gathered and generated by Tealeaf timestamp Selected field is listed in the timestamp section of the request This section contains timestamp information that is gathered and generated by the IBM Tealeaf CX Passive Capture Application url field Selected field is listed in the url field section of the request This data is gathered and generated by Tealeaf HTTP These values represent headers that are submitted from the client Some headers can be submitted by the IBM Tealeaf CX UI Capture for AJAX solution TRANSFER ENCODING The transfer encoding defines the encoding character set used by the web server to generate the response Event data fields For each event that occurred in the session you can search for the event occurrence s value or for specific dimension values that are associated with the event The fields that contain event data available in Sub Search correspond to entries inserted into the request when an event occurs The request data is in the following format E
15. properties include all possible session attributes regardless of whether they are populated with values For completed sessions the session properties include session attributes that are populated with values Fields that are not populated with data from the session are excluded Event Tester Send the selected event to the Event ER Tester as sample data See Event Tester in the IBM Tealeaf Event Manager Manual Exporting Search Results You can export your search results to a file which can be imported and into another application To export all sessions that are displayed in the session list click Export then select one of the following options Chapter 4 cxReveal Searching for Sessions 29 Export option Description Export to RTV Download a file that can be opened in the IBM Tealeaf CX RealiTea Viewer RTV later to retrieve the session list Export to Excel Download the session list to Excel XML format Export to PDF Download the session list to PDF format Export to Digital Analytics Download the session list for integration into IBM Digital Analytics For more information see IBM Digital Analytics Integration Solution in IBM Tealeaf cxConnect for Web Analytics See Searching Session Data in the IBM Tealeaf cxImpact User Manual Session List Template selector You can select a different session list in which to display the current list of sessions Ma
16. specified search conditions n the leftmost column a blue circle marker indicates that the session is an active session For more information about the displayed fields see Session List Fields on page 28 To sort the session results by any displayed column click the column header To reverse the order of sorting click the header again To group results according to a column drag the column header to the blue bar above the displayed headers The displayed sessions are organized according to the column To review details on an event move the mouse over its icon The tooltip is displayed Additional detail on the execution of a specific event within the session can be retrieved from the QuickView page See Session List Icons on page 28 The list of sessions can be displayed across multiple pages Use the page links at the bottom of the list to browse to other pages in the list Optionally you can download the displayed sessions or session list data You can display the list of sessions in a different session list template which can contain other useful fields of information that can be downloaded See Session List Commands on page 28 Chapter 4 cxReveal Searching for Sessions 27 28 For more information about session lists see Searching Session Data in the IBM Tealeaf cxImpact User Manual Displayed Session Limits By default IBM Tealeaf cxReveal searches are limited to a total of 100 returned ses
17. you can review the dimensions and their applicable values Event Reports When an event is selected you can optionally generate an event chart of the report that is displayed in BBR Right click the event entry in the Events pane and select Show Report a Par S dir 3 11 Mag Http 500 Internal Server Error 3 12 Mag 07 09 2012 3 13 Mag fis http rr E oo Event Http 500 Ii P Event Occurrences z Value Count TLT oF NW 4 CQ CD Bo ReportGroup U 2 4 6 8 40 2 fa 4 20 22 B Count Hour of Day i URL Normalized TLT OT Figure 28 Event Chart The displayed chart shows the counts of the selected event for each hour of the current day To change the size of the chart click and drag from the lower right corner of the chart display Chapter 6 cxImpact Browser Based Replay 65 To revert to the default size minimize the chart and then expand it again through the toolbar To change the selected focus period click the Calendar icon in the chart s toolbar You might specify a focus period that extends across multiple dates Click the start date and then click the end date You might also display data from a comparison range To hide the report click the Minimize icon in the toolbar To close the report click the X icon in the toolbar Form Fields Pane Form Fields Field Marne Figure 29 For
18. 1 1 2 3 3 4 4 5 6 6 7 8 4 4 Figure 22 Page List Click the Page List button to open a window that lists all pages in the current replay session Blue arrows indicate pages that can be viewed in BBR Click the blue arrow to view the associated page 48 Tealeaf cxReveal cxReveal User Manual If Tealeaf is configured to capture UI Events BBR be configured to display them in the Page List marked with a UI icon Display of UI Events can be toggled Refresh List Active sessions only This button is displayed only during replay of an active session Click it to display any new pages that the visitor has added to their session since the last time you loaded or refreshed the page list Hide This button collapses the three panes on the left sidebar To open them select View gt Show gt Sidebar Overlays menu If IBM Tealeaf cxOverstat is licensed and Tealeaf is capturing data the Overlays menu is available Note IBM Tealeaf cxOverstat is a separately licensable product that is used to monitor usability aspects of your web application please contact your IBM Tealeaf representative Note The Overlays menu may not be available for all BBR sessions Annotations Click to add annotations to the current page Start Replay Switches to the Content pane and begins an automatic playback of the session from the page that is currently selected in the Navigation pane timed to match the original visitor s vi
19. 359 Checkout 07 16 2012 14 13 1 114 0 031 1 145 69 485b 200 10 http m strsussandplesser com index pho checkout o 07 16 2012 14 13 0405 0 001 0 406 2b 200 311 hitpi m straussandplesser com index pho checkout o 07 16 2012 14 13 0 694 0 001 0 695 1 538b 200 212 http m straussandplesser com index pho checkout o 07 16 2012 14 13 0448 0 001 0 450 4b 200 313 http m strausssndplesser com index pho checkaut o 07 16 2012 14 13 0 512 0 000 0 513 1 330b 200 gt 14 http m straussandplesser comvindex pho checkout o 07 16 2012 14 13 p 575 0 002 0 578 5 465 200 315 http m straussandplesser com index php checkout o 07 16 2012 14 13 0 494 0 000 0 495 1 777b 200 2 16 http m_straussandplesser convindex pho checkout o 07 16 2012 14 13 0 662 0 001 0 663 3 644b 200 17 hitp m straussandplesser com index php checkout o 07 16 2012 14 13 0 439 0 001 0 490 2 024b 200 gt B http t m strausssndplesser com index php checkout o 07 16 2012 14 13 1 593 0 000 1 594 30b 200 gt a9 Strauss and Plesser O7 16 2012 14 13 0 529 0 009 0 538 17 236b 200 Figure 26 Navigation List The preceding image displays a partially expanded set of pages and sub pages The page or sub page that is displayed in the content pane is highlighted in blue Next to some pages in the Navigation List you may see carets to expand the page Click the caret to display the sub pages for the selected page In the preceding image you can see the Navigation List that is
20. 4 cxReveal Searching for Sessions You can access IBM Tealeaf cxReveal search facilities through the Search menu in the Tealeaf Portal Depending on the type of search you want to make make your selection in the Search menu and configure the displayed options before you run the search Note IBM Tealeaf cxReveal is licensed to support up to five search fields for each type of search Active Session Closed Sessions All Sessions excluding the following search fields All Text Text Response or Text in Request This limit applies to the IBM Tealeaf cxReveal capability provided natively through the Tealeaf Portal or to searches run through the IBM Tealeaf cxReveal API Selecting and modifying search options Building and submitting a search on page 21 Search Results on page 25 Selecting and modifying search options On the Portal search page you can specify the search terms to find the sessions for which you are looking and apply various search options to narrow the range of potential results Depending on data volume and system performance search can be a resource intensive process so by using the available search tools to refine your search terms as much as possible generates better quality results with a fewer number of sessions in the returned list After you specify a search you can save the search for later use When you load a search you can specify different criteria and change the generated re
21. Admin Using replay rules you can apply changes to the content before it is displayed in the screen Replay rules can be used to remove pages from replay suppress display of replayed pages and more Note Replay rules that are configured in BBR are saved to the replay server where they are applied to all Tealeaf users during replay These replay rules do not apply to a specific user or to a specific session Tealeaf administrators can also configure replay rules by using the Portal Management page For more information about replay rules in general see RealiTea Viewer Replay Rule Command Description Remove this page from replay Marks the selected page to not be displayed in Replay view While the page is still displayed in the Navigation pane it does not display replay To add the page back into replay right click the page after the one that is removed in Navigation pane and select Delete rule which removes this page from replay Delete rule which removes this page from replay If a replay rule is lied to the page to remove it from replay you can this option to revert the removal from replay Treat this page as Highlight Only You can instruct BBR to treat this page as containing highlighting information only The previous page in the Navigation list is displayed and the content of the selected page is applied as highlighting to the page Treat this page as a Popup Page You can create a replay rule that instructs B
22. BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk Copyright IBM Corp 1999 2014 127 128 IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Licensees of this program who wish to have information about it for the purpose of enabling i the exchange of information between independently created programs and other programs including this one and ii the mutual use of the information which has be
23. Chapter 6 cxImpact Browser Based Replay 97 For example you can choose to remove from replay pages that permanently moved or are redirect pages which are determined based on specific values for the StatusCode request variable Note This selection is available only if text is selected in Request view Remove Page from Replay based on Request Field You are about to create a rule which removes from Replay pages containing the request variable or urlfield listed The value is optional and matching URL is optional Wildcards are allowed on the value and the URL Request variable name sectian name URL Request variable value foptional blank for all store index php optimast URL fstore index php optimost Figure 38 Remove pages from replay based on a request field StatusCode 301 indicates a page is moved permanently In the example when the URL matches store index php electronics cellphones and the StatusCode request variable in the env section is set to 301 then the page is removed from replay In the preceding dialog you can specificy exact values and also patterns of values Parameter Description Request variable name In these fields you must specify the request variable section and variable name on which to match pages for removal from BBR replay The request variable section must be specified Wildcards are not permitted Request variable value For a
24. Framework Reference Guide in the IBM Tealeaf Android Logging Framework Reference Guide Reference guide for the IBM Tealeaf CX Mobile Android Logging Framework Tealeaf iOS Logging Framework Reference Guide in the IBM Tealeaf iOS Logging Framework Reference Guide Reference guide for the Tealeaf IOS Logging Framework Event Tester in the IBM Tealeaf Event Manager Manual Portal based Event Tester displays step based attributes and events transparently Searching Session Data in the IBM Tealeaf cxImpact User Manual Searching for sessions through the Portal RealiTea Viewer Request View in the IBM Tealeaf Realilea Viewer User Manual Request view page for Note You cannot create step attributes through RTV RealiTea Viewer Session Search and Subsearch in the IBM Tealeaf RealiTea Viewer User Manual Searching for sessions through RTV Configuring CX Indexing in the IBM Tealeaf CX Configuration Manual How sessions are indexed and how data is added for indexing IBM Tealeaf cxReveal cxReveal User Manual Privacy Session Agent in the IBM Tealeaf CX Configuration Manual Session agent that is used to move content in the request Chapter 6 cxImpact Browser Based Replay 123 124 IBM Tealeaf cxReveal cxReveal User Manual Chapter 7 IBM Tealeaf documentation and help IBM Tealeaf provides documentation and help for users developers and administrators Viewing product documentation All IBM Tealeaf product docume
25. Interface in the IBM Tealeaf cxImpact User Manual Replay Display replay view See Browser Based Replay Interface in the IBM Tealeaf cxImpact User Manual IBM Tealeaf cxReveal cxReveal User Manual Response Display response view See Browser Based Replay Interface in the IBM Tealeaf cxImpact User Manual Overlays drop down Select a IBM Tealeaf cxOverstat overlay to display Note This menu is available only if IBM Tealeaf cxOverstat is licensed See cxOverstat User Manual in the IBM Tealeaf cxOverstat User Manual Annotations icon Click to add annotations to the page Button is highlighted if the current page contains annotations Close icon Close the session replay See Browser Based Replay Interface in the IBM Tealeaf cxImpact User Manual Reference For more information about replay see CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual For more information about monitoring active sessions through replay see Tracking Interactions through BBR in the IBM Tealeaf cxImpact User Manual Chapter 2 cxReveal Quick Start Guide 7 8 IBM Tealeaf cxReveal cxReveal User Manual Chapter 3 cxReveal Overview dashboard The IBM Tealeaf cxReveal Overview dashboard provides a top down perspective on search metrics and other activities of IBM Tealeaf cxReveal users and also summary view of the overall health of your site To access the dashboard select Dashboards gt IBM Tealeaf cxRevea
26. a URL on the Tealeaf server and this URL can be shared with others to allow them to see the same replay Sharing with Email To send the URL by email 1 Select Options Sessions Send Link by Email from the BBR toolbar 2 Enter the email addresses of the individuals who must receive the email Separate each email address by a comma Do not include spaces or carriage returns Note The list of email addresses is authenticated against known users of the Tealeaf system IBM Tealeaf cxReveal cxReveal User Manual 5 Enter a title for the replay session This title is displayed as the display text for the URL link If needed you can include a message with your replay link You do not need to include the URL in the message To send the message click OK Copy the session link If needed for other purposes you can retrieve and copy the URL to the clipboard of your local desktop for pasting elsewhere 1 2 3 4 Select Options gt Session gt Copy Link To Session from the BBR toolbar The link is displayed in an address bar at the top of the BBR window To copy it press CTRL C Paste it as needed To close the address bar click theX on the right side of the screen Creating Event Data from BBR Through the context menu in Replay Request or Response mode you can create events that are based on your selections in BBR Based upon the selected text a hit attribute is created and an event definition is
27. by using the specified operator e For text only fields you enter the value for which to search e For other fields you select the value for which to search from the drop down list e Wildcards and regular expressions are not supported b To match only items in the session data that match the search term exactly click the Match Case checkbox 3 To add multiple search terms a Specify the appropriate search operator in the drop down in the upper right corner Operator Description OR Any match of the specified search terms yields a matching hit AND of the specified search terms must occur on a hit to yield a matching hit AND on same page All of the specified search terms must occur on a single request or response to yield a matching hit b Click the checkbox next to the following row in list c Specify each column for the search term as described above 72 IBM Tealeaf cxReveal cxReveal User Manual Executing the Search To run the Sub Search click Filter When the results are returned the Navigation List is filtered to show only the matching hits To review the details of the matching hits click Hit Details Note If you receive a data retrieval error when you run your search or attempt to review the hit details the BBR session can time out In the BBR window select the address bar and press ENTER to refresh the session Your filter operation can now work If the issue persists contact your Tea
28. count 4 context type UNLOAD name root In the preceding example the content after the following string is a set of four separate messages Chapter 6 cxImpact Browser Based Replay 107 messages Each message is demarcated by a set of curly brackets Data that is defined at the same level as messages such as serialNumber or timezoneOffset is considered environmental data Each step message constitutes a single step Step triggered events can fire per message step n the preceding example there are four step messages As a result step triggered events can fire up to four times on this hit Note Each step triggered event also has access to the hit attribute data of its parent hit and the environmental data included for reference in each step When you create step attributes the value that is extracted is the contents between the colon and the final comma on the line Suppose you want to monitor exception messages that are submitted from the client framework In the example above the data is in the following area n the following example message data that was present in the previous example but is not relevant to the example is replaced with the omitted string sessions lt omitted gt messages lt omitted gt type 6 offset 2230 count 2 exception description Unable to get value of the property nodeValue object is null or undefin
29. elect Test Results Text Replacements VIEW Diff Figure 39 Test Response Modify rules In the Test Response Modify Rules dialog you can review the number of rules that are applied to current URL and then complete tests by using those rules and review the test results To test applicable Response Modify rules If the Rules Applying to this Page count is greater than 0 you can 1 In the Test Response Modify Rules dialog click Test 2 If changes are applied to the response based on the tested rules the number of changes is listed under Test Results To view the modified response click View e To view a text based diff display of the changes click Diff Chapter 6 cxImpact Browser Based Replay 99 100 Custom UI Event Highlighting For the selected UI event you can add or modify custom highlighting rules These rules can be used when the selected element requires special handling such as calling a JavaScript function for a custom control Custom highlighting rules can also be used for debugging or alerting purposes when specific user actions or values are displayed in a session Note Custom UI event highlighting applies to UI events captured from the visitor s browser through UI Capture Option Description Element ID The element ID is pre populated with the unique identifier for the selected event through element ID or XPath You can modify theElement ID field to use a regular expression if ne
30. entered Protocol Select the Protocol in use from the drop down Set this value to Auto so that replay server detects the appropriate protocol to use Ignored URLs You can configure the Replay Server to ignore specific URLs during replay URLs matching the parameters that are specified here are not displayed during replay Property Description URL The URL to ignore This value is concatenated with the value for the domain to produce the full path to be ignored The URL can include the wildcard character to represent a pattern of URLs such as home Chapter 6 cxImpact Browser Based Replay 93 94 Request variable Optionally you can specify a variable in the request with which to match a URL Matches of this variable are not replayed Request Variable Value Optionally you can specify a value for the Request variable in the request with which to match a URL Matches of this value are not replayed Highlight Only URLs The Replay Server can be configured to highlight only the URLs that match the parameters that are specified here Property Description URL The URL to be highlighted This value is concatenated with the value for the domain to produce the full path The URL can include the wildcard character to represent a pattern of URLs such as home Request variable Optionally you can specify a variable in the request with which to match a URL Matches of this variable are highlighted Request V
31. event the Event Manager is opened in the browser window currently opened to the Portal The Event Wizard is displayed Note Depending on your browser type and configuration you can manually switch over to the Portal window The default event checks every step to see whether the JSON item is present and records the last occurrence in the event by default Using this configuration you can track the number of sessions in which the event occurred Note If you cancel creation of a step based event you must revert the step attribute if created through the Hit Attributes tab Triggers for step objects Step based events can be evaluated on the Every Step and After Every Step trigger Triggers for compound events using step based events as conditions Note If you are creating an event with multiple conditions that uses one or more step based events you must set the event to be evaluated on After Every Hit That trigger is evaluated after Every Hit Every Step and After Every Step in that order Tracked Occurrences for step events Note For any event that is triggered off step based data you must configure it to track occurrences at the individual hit level Do not use session level tracking as those options operate only on the first or last hit of the session Condition step The Event Manager pre populates the event definition with properties to identify the specific JSON item to track Chapter 6 cxImpact Browser Based Repla
32. expanded to display all of the available columns As needed you can click and drag the right side of pane to display additional columns of information A set of tools is available in the toolbar above the pane Navigation pane hierarchy In the Page column you can see how the pages are organized in a hierarchy The currently displayed page is highlighted To display a page in the Content pane select it in the Navigation pane Right click any entry in the Navigation pane to open a menu To see a full list of all pages in the session click the Page List icon in the toolbar 58 IBM Tealeaf cxReveal cxReveal User Manual Structure of hierarchy Note ScreenView nodes are visible only in Replay view In Request and response view UI events are listed in physical order of occurrence under a page Page ScreenView ScreenView UI Event UI Event ScreenView UI Event Definitions Table 5 Navigation pane hierarchy Icon Term Description Page page is defined as any hit request 3 and response pair in which the returned response is in a text based format such as HTML XML or plain text If a page is not displayed during replay none of the underlying events is displayed either A page can be hidden by replay rule by ReqCancelled failure or by another means Redirect pages are not displayed by BBR The page number is listed next to the icon These numbers can differ if the ses
33. following s recorded if it configured vent occurrence Figure 47 Creating a step based event Value step Note The value of step based events can be specified like any other event Other steps For step based events you can configure the other steps as you would any other event Advanced Mode To see the native JavaScript created for your step based event click Advanced Mode Creating a dimension After you create the step attribute event or both to track a value in a submitted message you can create a dimension to record values from the event or attribute in the standard manner Note Dimensions that are populated by step attributes or events can capture new values from multiple steps in a hit In RTV Creation of step attributes and events is not supported in RTV In request view you can review the raw JSON messages in the RequestBody section of the request You can use RTV to save test TLA sessions which can be loaded into the Event Tester to use as test data for step based events In Event Tester In the Event Tester you can validate the triggering of step based attributes and events Step attributes and the events that are triggered from them are displayed as regular hit attributes and events in the test results Note After you create step based objects it can take a few minutes before they are available for selection in the Event Tester Indexing Step based event data is not indexed by default Y
34. for BBR you must have access to the Portal Management page Tealeaf gt Portal Management in the Portal menu For more information contact your Tealeaf administrator Although it is not recommended you can configure replay rules in XML format by using the configuration file that is available on the Replay Server You must have command line write permissions on the server that hosts the Replay Server RTV In many cases the original replay rule was developed for use with the IBM Tealeaf CX RealiTea Viewer RTV is a desktop application for locating and replaying sessions Many of the sections in the BBR replay rules area reference corresponding content in the Realitea Viewer manual Replay Rule Types Tealeaf supports the following types of replay rules In the table below you can determine whether the rule is supported for configuration through the Replay Server BBR or RTV Chapter 6 cxImpact Browser Based Replay 87 Links are provided to additional documentation on each replay rule type In some cases the best documentation is available in the RealiTea Viewer RTV User Manual in the IBM Tealeaf RealiTea Viewer User Manual Table 9 Replay Rule Types Rule Name XML Node Description Popup Page Remove this page from Replay PopupURL PopupURL marks pages as popup so they are not used for highlighting This rule is available in the BBR Rule Profile Editor You can create a regular express
35. for matching sessions by using a wide range of criteria Note Session searches are most useful for completing exploratory or discovery searches when the results are not well known at the time of search Note For IBM Tealeaf cxReveal users completed searches do not generate session segments since most searches retrieve few sessions IBM Tealeaf cxReveal admin users however can generate session segments that are based on run or reviewed searches by other IBM Tealeaf cxReveal users See Managing Session Segments in the IBM Tealeaf cxResults User Manual Session searches use search templates from IBM Tealeaf cxImpact For more information about specifying these types of searches see Searching Session Data in the IBM Tealeaf cxImpact User Manual Database searches Optionally IBM Tealeaf cxReveal can be configured to capture session attribute information as soon as it is detected and to insert it into a high speed database for immediate retrieval Note Database searches are most useful for locating specific sessions for replay Database search requires additional configuration See Configuring Session Attribute Search in the IBM Tealeaf cxReveal Administration Manual For more information about specifying IBM Tealeaf cxReveal database searches see Chapter 5 cxReveal Searching Sessions by Session Attribute on page 33 Searches of both types are displayed in similar session lists which are described here
36. identifying the currency of your session data For active sessions this information updates when the page and navigation lists are refreshed Tracking Interactions through BBR sessions are currently being experienced by visitors to your web application you can use Browser Based Replay to track how they evolve in real time You can select the pages of active sessions like the pages of a completed session As needed you can refresh the list of pages to see where the visitor is browsing in the web application In the Session List in the Portal active sessions are denoted with a blue circle marker in the leftmost column During replay items that are displayed in the Events and Form Fields panes can be highlighted in the session You can also add annotations to active sessions Shadow Browsing Live Sessions If needed you can follow along in real time as a visitor explores the website This shadow browsing feature enables close support of your customers and the tracking of activities that are otherwise causing problems with the web application Note Shadow browsing applies to active sessions only Chapter 6 cxImpact Browser Based Replay 67 Navigation Filter Nawgatien 34 Hoodies Appar 06 07 2012 a6 Strauss and Ples 06 07 2012 1 DES Strauss and Plet 08 07 2012 1 b a7 Strauss and Ples 08 07 2012 1 019 Strauss and Ple 05 07 2012 i B20 Strauss and Plet 06 07 2012 1 Ei NIB Event P
37. issues in eventing and search Note The following information applies to IBM Tealeaf version 9 0A only 9 0A can properly recognize UTF 8 encoding in data that is submitted from client frameworks Required access Note To create step attributes you must have permissions to access the Tealeaf Event Manager where event related objects are created in the Portal To test access select Configure gt Event Manager BBR step attribute context menu To create a step attribute or event in BBR right click a name value pair in the formatted JSON message The context menu is displayed These items are disabled if you do not have access to the Event Manager IBM Tealeaf cxReveal cxReveal User Manual pact Por CANISTER 0155155 vigation y Respease Replay Filter Navigatece Browser Nabve Browser Pistform Android Browser Major Version Natved 4 Traffic Type MOBILE APP D Home page 08 07 2012 1 C Tealeaf Target 08 07 2012 1 senalNumber 0 pa Tealeaf Target 08 07 2012 1 message Version 1 0 0 1 Q TealeafTarget 08 07 2012 1 sessions 3 Tealeaf Target 06 07 2012 1 gt Tealeaf Target 08 07 2012 1 startTime 1344361495756 p Tealeaf Target 06 07 2012 1 id A2B20D2CE07B 10E00130EA4EB6DAC5654 A Furniture 05 07 2012 1 messages Tesleaf Target 06 07 2012 1 3 Tealesf Target 08 07 2012 i J Tealeaf Target 08 07 2012 screenviewOffset 0 j Tealeaf T
38. its name Note If a field does not have an X next to its name the field is required by the template and cannot be removed It must be populated to run a search Field Types In the Field Selection panel the search terms available in the currently selected search template are organized into groups These groups can be defined in the search template The groups that are used in the default templates are listed Search Field Group Description Basic Search Fields Search for text in the request or response or events In completed sessions you can search for event values Session Info Information pertaining to the visitor s session is recorded and maintained by Tealeaf so that you can search on it Annotations added to the sessions by Tealeaf users can be available for search Page Info Page level information that is captured by Tealeaf can be searched by using the search fields in this group See Searching Session Data in the IBM Tealeaf cxImpact User Manual Search Configuration Window When you select a search term it is displayed in the main panel The Search Configuration Window represents the fields that you select to include in the search and any criteria for the field You can also select whether the defined term is included or not included in the text field Note Empty search fields are not applied to the search See Searching Session Data in the IBM Tealeaf cxImpact User Manual Search Scope Fro
39. know the exact format of the date value that is stored in them Note If a session attribute does contain numeric data you can be able to locate instances of specific values Do not enter the exact value Enter the integer value or as many consecutive digits of which you are certain Then apply the like operator Depending on how many digits you specify you are likely to return a hit However you can also return other unwanted results If no search terms are specified the submitted search queries the specified date range for all sessions active or completed depending on the type of selected template Session attribute searches are specified in the same manner as searches by using other types of search templates See Building and submitting a search on page 21 Available Dates The Available Dates indicate the session data that is stored in the IBM Tealeaf cxReveal database It does not reflect the available dates in the Canisters Note For optimal search performance specify a narrow date range when you define your search terms Be sure to specify the appropriate date range cxReveal Comparison Operators IBM Tealeaf cxReveal search templates support the following operators When you specify a search term by using a IBM Tealeaf cxReveal template you can apply one of the following operators to the search criterion in the textbox Operator Description equals Entered value exactly matches the most recent reco
40. of the origin server which can impact usage metrics This rule is available in the BBR Rule Profile Editor RemapPort remaps the port number of the host that is named in the HostProfile node to some other port number This rule is available in the BBR Rule Profile Editor Host Protocol Protocol Protocol forces the protocol to a specific value auto http https This rule is available in the BBR Rule Profile Editor Frame Rule FrameRule FrameRule is used to force a URL to alway load into particular frame Chapter 6 cxImpact Browser Based Replay 89 Table 9 Replay Rule Types continued Rule Name XML Node Description BlockedURL BlockRemoteURL If needed you can specify a URL or set of URLs that are prevented from reaching out to the origin server If the replay client is unable to locate the response in the session data no effort is made to reach the origin server for the missing content This rule is available in the BBR Rule Profile Editor New Host HostProfile Add a host to monitor The name of the host must be the full domain name of it for example www example com Each host has its own set of profile rules so you must add or copy rules from any existing host to the new one This rule is available in the BBR Rule Profile Editor Whitelist Rule whitelistName By default the Replay Server operates in Blacklist mode in which all URLs are permitted to contact the
41. origin server In many environments this ability to touch the origin server during replay is not desirable or even permitted In Whitelist mode you can configure URL patterns that are permitted to contact the origin server and all other URLs are blocked This rule is available in the BBR Rule Profile Editor Custom UI Event Highlighting UIElementCustomHighl ight Replay Rule for UI Events For the selected UI event you can add or modify custom highlighting rules These rules can be used when the element being highlighted needs special handling such as calling a javascript function for some custom control They can also be used for debugging or alerting purposes when specific user actions or values is displayed in a session This rule is available in the BBR Rule Profile Editor Ignoring UI Elements during Replay Replay Rule for UI Events Replay Rule for UI Events You can choose to ignore selected UI elements during session replay When this option is selected the following dialog is pre populated with the regular expression pattern to identify the UI element 90 IBM Tealeaf cxReveal cxReveal User Manual Table 9 Replay Rule Types continued Rule Name XML Node Description Keystroke Breakouts Replay Rule for UI Events Replay Rule for UI Events UI Capture supports the capture of Intellisense keystrokes as UI events Keystrokes applied with UI elements such as textboxes and form fi
42. pre populated with values to accurately identify the selected text in the session data Note precaution before you begin you must verify that there are no unsaved changes in the Tealeaf Event Manager 1 Select the text This text might be an HTML element in Replay mode a name value pair in Request mode a header in Response mode or another text selection Right click the selection and select one of the following options Option Description Create New Event from selection When text is selected this context menu command is available for creating an event from the selected text The Tealeaf Event Manager is pre populated with values to match the selected text Create New Hit Attribute from selection When text is selected this context menu command is available for creating a hit attribute that uses the selected text as the pattern to match The Tealeaf Event Manager is pre populated with values to match the selected text Note Hit attributes that are created from BBR match on a fixed text string Since these attributes always return the same value they are not permitted to be used to populate dimensions The Tealeaf Event Manager is opened with the new definition pre populated with detection parameters to identify the selection Continue specifying the event or hit attribute To save changes click Save Draft Note If you click Cancel to cancel an event creation the hit attribute to match the event is alread
43. search template 1 To select a different template click the hyperlink or click Select Template in the toolbar Template Selector Active Completed Fl All Sessions lt All Sessions LaginID Search gt zDefault All Sessions Figure 10 Template 2 The list of available templates is displayed in the Template selector Templates that are listed in the template selector are based on your template permissions These permissions are defined per template per group To filter the results select the Filter check box and enter a value The list is filtered to display only matching results To view the list by search template type click theView by Labels check box To view the list in alphabetical order clear the View by Labels check box 3 Select the template to use B To use the selected search template click Select 5 The search fields are updated based on your selection 16 IBM Tealeaf cxReveal cxReveal User Manual Session list template Similar to the search template a session list template is a predefined set of fields that are used to display sessions that are returned in a search For each matching session the session list template defines the fields of data that pertains to the session to show in the Portal To change the session list template 1 Perform your search 2 In the displayed results select a different template from the Session List Template drop down in the upper right corner
44. sessions a 9 Session Drag Column Headers Here To Group Session Time wei 05 05 2010 12 20 37 00 09 04 WR BS FRA Fe MIE 05 05 2010 12 16 10 00 02 25 we es eRe otl 05 05 2010 12 14 28 00 00 00 Worororerererererarererererana Gra RPE 05 05 2010 12 02 37 00 00 01 Verererorerorererererererererera OFF wi 05 05 2010 11 58 10 00 00 11 FRR OI s PERE MAE 05 05 2010 11 55 23 00 03 16 FORI RS PRR EERE L 05 05 2010 11 48 18 00 00 03 ror MIE 05 05 2010 11 40 39 00 00 39 FRR UII s werra RPE 05 05 2010 11 39 06 00 00 06 FRR ARs PRR RRR L 05 05 2010 11 32 56 00 00 00 Oe aoi 05 05 2010 11 32 24 00 00 07 FRR RRR Rea APP 1 05 05 2010 11 22 38 00 04 05 Ta rrr e 1 05 05 2010 11 16 29 00 03 13 PRY PRRRA Rs h a ahahahah aa See CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual To see session information click the I icon in the same row Displaying 100 of 153 matching sessions Displayed Time Zone GMT 08 00 Pacfic Time US amp Canada Session List Template lt Defoult gt zl 9 Active Session Session Info I Canister ID CANISTER dbsMLSSN 20100505 SIERRA dat MSE 05 5 2010 12 20 37 session Index 167474 o MSE 05 05 2010 12 18 10 IP Address 207 46 13 46 Domain www tealeaf com We d 05 05 2010 12 14 28 f onser SER owe JE 05 05 2010 12 02 37 cv 547 7
45. support inquiries and other customer focused activities Note Searching by session attribute is a component of cxReveal a separately licensable component of the Tealeaf CX platform For more information please contact your IBM Tealeaf representative This information describes how to configure and run searches for sessions by using session attribute information Overview of Session Attribute Search Note Before you begin searching by session attribute your Tealeaf solution must be configured to capture session attributes which can require additional installation and configuration See Configuring Session Attribute Search in the IBM Tealeaf cxReveal Administration Manual To run a session attribute search you use a search template of IBM Tealeaf cxReveal type to specify the session attributes and their values that match the session or sessions for which you are looking As in standard Portal search you can configure the appropriate date range and also other options When the search is run the Portal queries the IBM Tealeaf cxReveal database through the Tealeaf Data Service for matching values to the specified session attributes The search is run against a single high performance database that contains only the session attribute information and the data that is required to locate the sessions among the Canisters in the Tealeaf system Thus search results are returned much faster A session record is written to the database
46. the Page Load Details window The Page Load Details window can be used to review all of the content that is requested from an individual page and whether the replay client was successful in loading it It displays all of the requests to get the resources for a page If a resource fails to load the page might not render correctly Having access to real time PLD gives users insight into the workings of the HTTP interactions as it pertains to getting the resources for a page that occur in the client server architecture The details presented in the window are an account of the interaction between the renderer and Replay Server or the Remote Host You can size the columns and scroll vertically and horizontally to optimize content viewing If you are using a TLI Server you can identify the objects in the page that were retrieved from a TLI file In the Source column any entry that includes TLI indicates that Replay Server either retrieved it from the TLI Server or from the TLI cache that is maintained on the Replay Server See Managing Static Archives in the IBM Tealeaf cxImpact Administration Manual The column definitions for the Page Load details window are as follows Page Anumeric identifier of the page that the customer navigated to during the session The number corresponds to the page number that is displayed in the Navigation panel in the BBR user interface Status Code Indicates the load status of the page Valid values ar
47. the IBM Tealeaf cxView User Manual O Copyright IBM Corp 1999 2014 9 Usage Summary Tab The Usage Summary tab provides summary information about user activities such as searches returned results and replays Usage Metrics Summary Today This chart summarizes by IBM Tealeaf cxReveal user group the counts of searches with and without positive results sessions that are returned and sessions that are replayed of those returned sessions for today Details on each metric are displayed in the components below this chart See User Searches on page 11 See Sessions Replayed on page 12 11 09 2010 El cReven Adm cereal User Figure 3 Usage Metrics Summary Usage Metrics by User Today By individual user you can review counts and computations of IBM Tealeaf cxReveal usage metrics and also the user s most recent activities Searches without Results CSR 11 09 2010 11 09 2010 11 09 2010 REVEALADMIN 2 11 09 2010 11 09 2010 11 09 2010 Searches Hesstons Sessions Search Search Replay Lest Last Last User Searches with Results Returned Reployed Effectiveness Efficiency Use Search Replay Figure 4 Usage Metrics by User Field Description User The IBM Tealeaf cxReveal user Searches Number of searches run today See User Searches on page 11 Searches with Results Number of searches today that returned a positive number of results 10 IBM Tealeaf cxReveal cxReve
48. the following options may be displayed Command Description Replay Display selected page in Replay view Request Display selected page in Request view Response Display selected page in Response view For Tealeaf administrators the following items can also be displayed in the context menu Note To configure replay rules you must be a member of one of the following admin groups CX User Administration in the IBM Tealeaf cxImpact Administration Manual Admin Group cxReveal User Administration in the IBM Tealeaf cxReveal Administration Manual cxReveal Admin cxView User Administration in the IBM Tealeaf cxImpact Administration Manual cxView Admin Using replay rules you can apply changes to the content before it is displayed in the screen Replay rules can be used to remove pages from replay suppress display of replayed pages and more Note Replay rules that are configured in BBR are saved to the replay server where they are applied to all Tealeaf users during replay These replay rules do not apply to a specific user or to a specific session Tealeaf administrators can also configure replay rules through the Portal Management page Chapter 6 cxImpact Browser Based Replay 79 Description Remove this page from replay Marks the selected page to not be displayed in Replay view While the page is still displayed in theHit Details window it does not appear during replay To add the pag
49. they are updated at the same time and therefore always have the same value However if the previous state event fires just after the current state value by using the After Every Step trigger the previous state event is not updated when the current state event fires Therefore you can compare the current state with the previous state by using an event that fires on the Every Step trigger Note Form messages contain the currState and prevState properties within a step The currState property refers to the final value of the form field after editing and prevState refers to the default value before editing These references do not work for testing if the same action occurred twice since the default value can be reset to blank each time it is accessed Privacy To manage blocking or masking of sensitive data Tealeaf provides privacy mechanisms to manage specific data before it is transmitted to Tealeaf Note Application of privacy blocking or masking in the PCA or in the Windows pipeline requires complex regular expressions which can cause significant performance degradation if improperly specified Tealeaf strongly recommends using the privacy solution that is provided with your client framework to manage sensitive data IBM Tealeaf cxReveal cxReveal User Manual Replay In Browser Based Replay steps are displayed as subpages to the main page on which they occurred Any triggered events are displayed beneath them During replay ste
50. user s desktop system as an advanced search and replay system Copyright IBM Corp 1999 2014 39 Overview You can use BBR to complete the following functions Replay visitor sessions or track live visitor sessions as they occur Replaying active sessions as they occur enables you to provide real time customer support for customers and to diagnose web application issues that you are personally experiencing Show visitor input such as entered text selected menu options and clicked links or buttons Track activities that occur on different views of a dynamic page View the raw request and response data Drill down into session details IBM Tealeaf CX Session View Options Overlays Admin Navigation Start Replay Next Last Request Response Replay Filter By Gen Time 0 834 Net Trip 0 031 Round Trip 0 865 Response Size 43 924b Status Code 200 Page E Browser Firefox Browser Platform WinXP Best Replayed Using Firefox3 0 Traffic Type BROWSER Screen Default Replay Renderer Mozilla Iv z ics En 1 Cell Phones Electronics En Search entire store here 33 Strauss and Plesser JE 5 Strauss and Plesser De o g D7 Strauss and Plesser gt 39 Strauss and Plesser gt 10 Strauss and Plesser English b Customer Login 4 14 Strauss and Plesser 315 lt Home Electronics Cell Phones Cell Phones f MY CART
51. 0 TD 0 DIV 0 P 0 i A 0 14 2 type 2 offset 24880 count 4 context type UNLOAD name root After the messages were passed through Tealeaf the raw request is stored in the RequestBody section of the request which is viewable through Request View in BBR Formatted request body When the JSON messages are received Tealeaf reformats them into a more legible format which is listed here e This information is available at the bottom of the request which is formatted for view in Request View in BBR IBM Tealeaf cxReveal cxReveal User Manual Click to view expanded example messages version 0 0 0 4 serialNumber 1 sessions id ID14H2M3S663R0 36228193267311725 startTime 1326837723663 timezoneOffset 480 messages type 2 3 offset 2226 count 1 context type LOAD name root renderTime 2226 type 6 offset 2230 count 2 exception description Unable to get value of the property nodeValue object is null or undefined ur1 http straussandplesser com store js coremetrics eluminate js line 1 type 4 offset 24878 count 3 event type click target dd main DIV 1 DIV 0 TABLE 0 TR 0 TD 0 DIV 0 P 0 A 0 idType 2 type type 2 offset 24880
52. 12 07 27 2012 07 27 2012 07 27 2012 07 27 2012 07 27 2012 07 27 2012 07 27 2012 07 27 2012 07 27 2012 07 27 2012 07 27 2012 07 27 2012 07 27 2012 07 27 2012 07 27 2012 07 27 2012 07 27 2012 07 27 2012 07 27 2012 07 27 2012 07 27 2012 PPage Title Time Stamp J3 Home 07 27 2012 10 33 26 336 Home page 07 27 2012 10 34 58 Figure 34 Nav List after Sub Search 76 IBM Tealeaf cxReveal cxReveal User Manual Note To refresh this list you must re execute the search Note The filtered list is a flat list ScreenViews and UI events can be included in the list of hits You can use the Previous and Next icons in the toolbar above the main panel to step through the filtered list of hits Navigation List toolbar Table 8 Navigation List toolbar Icon Title Description di Page List Opens the page list See Browser Based Replay Interface in the IBM Tealeaf cxImpact User Manual Hide Hide the Navigation List panel To re display the Navigation List select View gt Show gt Sidebar See View menu in the IBM Tealeaf cxImpact User Manual Table 8 Navigation List toolbar continued Icon Title Description Filter By Filter By Filter the Navigation List by the item that is selected in the drop down See Filtering the Navigation List Filtering the Navigation List The following options are available in the Filter By d
53. 46 owe I i 05 05 2010 11 58 10 1 05 05 2010 11 55 23 We L 05 05 2010 11 48 18 00 00 03 e 1 05 05 2010 11 40 39 00 00 39 POI A RR h ia ah ahak akoh aa L 05 05 2010 11 39 06 00 00 06 a od add MF 05 05 2010 11 32 56 00 00 00 vrarararorerarererororenonoreras OFF MPP E 05 05 2010 11 32 24 00 00 07 PRR dd dd d add L 05 05 2010 11 22 38 00 04 05 Rs merra MIE 05 05 2010 11 16 29 00 03 13 PRY PRRRA Rs PRR RRR RRS Event information is displayed as a series of icons in the Events column To get more information about the event move the mouse over it See Search Results on page 25 cxReveal Replay You can replay sessions through your browser In Browser Based Replay you can use the Navigation pane on the left side of the screen to select individual pages When a page is selected from the list The triggered events on the page are displayed in the Events pane The names and values of the form fields in the page are displayed in the Form Fields pane Form field values are highlighted in the main window The page itself is displayed in the main window Chapter 2 cxReveal Quick Start Guide 5 6 msrjportdljkeglay sep Browser Major Home page Customer Login al 9s Strauss amp I lesser T Edit Address Address Book 08 12 Edit Address 08 07 2012 17 3 dow m s p e ice Hoon S A Event Page Roun
54. After Every Step event Then the After Every Hit events are evaluated Note The events that fire on each trigger determine the availability of data An event can use data from any event that fired before the current event In a multi hit session the After Every Hit trigger fire on the previous hit before the events configured to fire on Every Hit from the next hit The same applies to step based triggers The order of firing is more accurately displayed as a nested structure x First Hit of Session x Every Hit x Every Step x After Every Step x After Every Hit Last Hit End of Session Notes on using after every step trigger In almost all cases when you create step attributes you are interested in the current context of the session You create attributes to monitor the current data that is available as of the current step As a result the After Every Step trigger is rarely used In the example below the After Every Step trigger is used This scenario mirrors the After Every Hit trigger usage except that it applies to steps instead of hits The After Every Step trigger is useful when you must compare the current state with the previous state For example suppose you want to know whether users clicked the same object twice in a row To test this scenario you must know both the object currently being click and the previously clicked object If the events that track both the current and previous states fire on the same trigger
55. BR to treat this page as a popup window During replay a popup window can interrupt the flow of replay and can cause some page data to fail to display Add Custom UI Event Highlighting When a UI Event entry is selected in the Navigation List you can apply custom highlighting to the selected element by specifying a JavaScript function Open URL in browser This option allows you to open the selected URL in a new browser Copy URL to clipboard This option allows you to copy the URL to your clipboard so you can paste it elsewhere Chapter 6 cxImpact Browser Based Replay 63 Events This pane displays list of all events that are logged for the currently selected page Events are listed in the order of execution It is only visible when the Content pane is in Replay view EXE Event 8 Page Generation Event Occurrences in Session 4 i Value Numeric 606 161 EN Event 3 Page Tracking Event Occurrences in Session 4 s Value Count 1 Ee RepaortGraup 3 Report Group URL Host App Server EHE Facti79 Count 1 2 URL STORE DEFAULTPAGE z Host Www STRAUSSANMOPLESSER COM gt Application STORE Server 63 194 158 210 EME Fact 79 Count 1 z URL STORE JS TEALEAF TEALEAFTARGET PHP 3 Host Www STRAUSSANDPLESSER COM Application STORE 2 Server 63 194 158 210 Bw Event 50 st code 3 hu Event Occurrences in Session 4 value Mumeric 200 EE RepartGroaup d Report Group Trafic Type EME Fact 272
56. Configuration File in the IBM Tealeaf Android Logging Framework Reference Guide IBM Tealeaf CX Mobile iOS Logging Framework Tealeaf iOS Logging Framework Installation and Implementation in the IBM Tealeaf iOS Logging Framework Reference Guide Example messages You can review the raw format of a submitted set of JSON messages and the format in which they are displayed after processing in Tealeaf Raw request body The RequestBody following information includes a sample raw request which contains a set of JSON messages Note In the raw request the following entry is a single paragraph You cannot use this section to create step based attributes While it is possible to create hit attributes from the RequestBody section it is not recommended as this format might change over time RequestBody version 0 0 0 4 serialNumber 1 sessions id ID14H2M3S663R0 36228193 267311725 startTime 1326837723663 t imezoneOf fset 480 messages type 2 offset 2226 count 1 context type LOAD name root 2226 type 6 offset 2230 count 2 exception description Unable to get value of the property nodeValue object is null or undefined url http straussandplesser com store js coremetrics eluminate js line 1 type 4 offset 24878 count 3 event 1 target id main DIV 1 DIV 0 TABLE 0 TR
57. EB Event MetBrowser You have no items in your cart Event Occurrences in Session 1 US Dollar USD Value Text Firefox EI Event Met Fixed Browser Version TF E COMPARE PRODUCTS Event Occurrences in Session 1 SHOP BY i e You have no items to compare Value Text Firefox3 0 SHOPPING OPTIONS Event DAR 727 Event Occurrences in Session 1 T iJ On Sale now through September 21st PRICE 100 00 200 00 3 300 00 400 00 2 Value Text magento uorking3Imt Gcr Buy Now Fuank Contant Tune Enina BACK TO SCHOOL Lm Keep your eyes open Form Fields x for our special Back Black 2 to School items Field Name Value Silver 3 and save BIG No Form Fields for this page 5 Item s Show 9 per page MANUFACTURER View as Grid List Sort by Best Value t At amp t 1 1 d COMMUNITY POLL Sony 1 Samsung 1 What is your favorite color BlackBerry 1 Green Nokia 1 5 Red 22 7 Magenta Vato P Session First Use 1 6 2014 11 19 27 AM Session Last Use 1 6 2014 11 23 54 AM Page Count 33 Last Update 1 7 2014 9 54 56 AM Figure 20 Browser Based Replay BBR Opening BBR To open BBR complete the following steps For Active Sessions 1 Select Active gt Sessions in the Tealeaf Portal menu 2 Next to the session you want to replay click the Replay icon 3 In the pop
58. FREE SHIPPING on orders over 50 This offer is valid on all our store items Starting at 499 Best Selling Products Sony VAIO Nine West Women s VGN TXN27N B 11 1 Lucero Pump See all Shoes e If highlighting is enabled the modified form fields and selected links are highlighted in green on the page in Replay view 77 5 Di Figure 24 Content When Replay Shield is enabled your mouse driven interactions with the Content pane are disabled which prevents accidental execution of any JavaScript that might be triggered User Agent Information Bar If IBM Tealeaf CX Mobile is licensed user agent information can be inserted in a title bar above the replay pane 50 Tealeaf cxReveal cxReveal User Manual Just above the content pane you can review any available information that Tealeaf has detected and extracted from the user agent string that is submitted by the visitor s device to the web server that delivered the session Note This information is available only if the IBM Tealeaf CX Mobile module is licensed and properly configured A user agent is any device that is used to browse a web application Most user agents self report a unique string that identifies the exact brand and model of the device This string is used to query a public standard for additional information about the device In the table below you can review the content of each field its source and how it can be ac
59. Link to Search Display a URL to the specified search See Searching Session Data in the IBM Tealeaf cxImpact User Manual Select Template Click to select a different search template which enables searching for a different type of session active completed or all sessions See Searching Session Data in the IBM Tealeaf cxImpact User Manual Search Options Click to open search options See Searching Session Data in the IBM Tealeaf cxImpact User Manual See Searching Session Data in the IBM Tealeaf cxImpact User Manual Reference Other online documentation can include additional details on searching for session data For more information about searching for sessions see Searching Session Data in the IBM Tealeaf cxImpact User Manual For more information about configuring search templates see Configuring Search Templates in the IBM Tealeaf cxImpact Administration Manual Search Results In the Session List screen you can review the list of sessions that are returned from your search The retrieved sessions are displayed in tabular form in the session list You can use the controls above the session list to sort or otherwise change the displayed sessions See Session List Commands on page 28 Chapter 4 cxReveal Searching for Sessions 25 Types of searches IBM Tealeaf cxReveal supports two types of searches 1 Session searches These searches examine individual Canisters Processing Servers
60. Overview Replay rules that apply to BBR can be configured in the following locations 1 Replay Server Through the Portal Management page you can select the master Replay Server and configure replay rules through the GUI Changes to the replay rules from the master Replay Server are automatically forwarded to any slave Replay Servers so that all servers are using the same set of rules 2 Browser Based Replay When you have a session that is loaded into BBR you can use the context menus to create replay rules that are based on specific highlighted data in the currently loaded session 3 IBM Tealeaf CX RealiTea Viewer If you must configure replay rules that are not supported through the BBR or Replay Server interfaces you can download and install the IBM Tealeaf CX RealiTea Viewer desktop application which can be used to search and replay sessions from your local desktop When changes are made to replay rules through RTV they can be synchronized with the BBR replay rule set 4 Configuration File For Tealeaf users who are comfortable working with XML you can configure replay rules in the native XML format by accessing the configuration file on the master Replay Server Note Tealeaf does not recommend configuring replay rules through the XML file as no data validation is completed on the edited file Where possible use the user interface methods for configuring replay rules Required Access Note To create or modify replay rules
61. Tealeaf Event Manager Manual Create New Step Attribute from When IBM Tealeaf CX UI Capture for AJAX is deployed you can create attributes to capture data that is submitted in JSON messages for capture by Tealeaf See Step Based Eventing in the IBM Tealeaf Event Manager Manual Remove Page from Replay based on request field If needed you can remove the displayed page from replay based on the values in a request field See BBR Replay Rules on page 86 Chapter 6 cxImpact Browser Based Replay 53 54 Response View In Response view the raw HTML sent from the Web server to the visitor s browser is displayed in the Content pane Response view context menu In Response view the following commands are available in the right click context menu Note Context menu commands are only available in Response view if some text is selected Command Description Create New Event from selection When text is selected this context menu command is available for creating an event from the selected text The Tealeaf Event Manager is pre populated with values to match the selected text Create New Hit Attribute from selection When text is selected this context menu command is available for creating a hit attribute to match the selected text The Hit Attributes tab of the Tealeaf Event Manager is pre populated with values to match this selection Create Response Modify Rule You can create and review the response modification r
62. age Round Trip by Chann amp H Event Ocourrences in Session 3 Value Numeric 637744 SD ReportGroup URL Channel SL factiNumenc 637744 URL Normalized TLT OT Event Event 1 Event Occurrences in Session 3 Buy Canon KF BEL Starting at 499 Value Numenc 0 FRB Event Page Round Trip by Chann j Event Occurrences in Session 4 Value Numench 704 E ReportGroup URL Channel SE facti Numeric 704 Figure 31 Refresh List LJ Search entire store h te A You P aw FREE SHIPPING on orders over 50 Thee offer ia vabd on a our store ems Bent Selling Products 2 aum beams 11 1 Lucero Puno C FC Sae Linto ra To update the list of session pages through Browser Based Replay click the Refresh icon g Results of the refresh are displayed so that you can monitor the changes in the page list During replay active sessions are automatically refreshed every 60 seconds Replay Highlighting During replay you can monitor the visitor s clicked or entered data When replay highlighting is enabled the elements that the visitor interacted with are highlighted by a green border in Browser Based Replay Each type 4 message corresponds to a user action such as a click on a button or text change in a text box Highlighting elements makes it easier to monitor and track cl
63. ailable search terms are displayed in the main panel See Specifying Search Terms on page 36 Selecting a Session List Template Similar to a search template a session list template is required for displaying the returned results from a search The default session list template setting that is specified for IBM Tealeaf cxImpact does not apply That session list template applies only to drill down searches from reports in the Portal See CX Settings in the IBM Tealeaf cxImpact Administration Manual You can select a session list template through the Portal in the usual manner 1 In the Portal search screen select the search template to use Chapter 5 cxReveal Searching Sessions by Session Attribute 35 2 From the Session List Template drop down select session list template 3 When your search is run sessions returned in the search results are displayed in the selected session list template See Search Results on page 25 Specifying Search Terms 36 In the main panel you can select one or more of the available terms to use in your search Note The IBM Tealeaf cxReveal database retains only the last stored value for each session attribute It does not keep a historical record of values that have are assigned to each attribute Session attributes are stored as text data You cannot perform numeric comparisons on them To retrieve date information that is stored in session attributes you must
64. air that is highlighted when you move your mouse over it Null values can be selected for creation of step based attributes Hit and event objects that you create search for the values for the specified JSON item Creating Step Based Event Objects You can create step attributes through Request view in Browser Based Replay Note Creation of step attributes is not supported in RTV When you create objects through Browser Based Replay the Event Manager checks to see if the selected content is already referenced in an existing event object If so the Event Manager selects that object for you to edit In some cases the selected event object is provided by Tealeaf and is therefore not editable For example Tealeaf provides the CUI Hit hit attribute which references the contents of the HTTP_X_TEALEAF request variable When you choose to create attributes or events from the values of this request variable the Event Manager selects the CUI Hit attribute for you to edit This hit attribute cannot be edited Chapter 6 cxImpact Browser Based Replay 113 114 Note If you want to create more step attributes and events from session data for which attributes or events are already created you must create them manually through the Event Manager Note There is a known issue in which the PCA fails to properly recognize UTF 8 encoding in data that is submitted from client frameworks and the data can be mangled in the stored session causing
65. al Table 4 Page Load Details Context menu commands continued Command Description Add Block URL Rule Use this command to remove a resource Sometimes resources are not critical for the page to render correctly and if the resource impacts page load performance in a negative manner you can use this command to write a Add block url rule Page Statistics Just above the topic pane you can review the statistics for the currently displayed page Figure 25 Page Statistics Statistic Description Gen Time Time that is required to generate the page in seconds Net Trip The time that is required to transmit the page across the network to the visitor s browser in seconds Round Trip The time that is required to transmit both the request and the response in seconds Response Size The size of the page that is delivered to the visitor the response in bytes Status Code Any HTTP status code that is generated by the hit Navigation Pane The Navigation pane displays the pages and their related sub pages in the order in which they were experienced by the visitor If the Content pane is in Replay view only the hits that can be visibly replayed are displayed If the Content pane is in Request or Response view all hits are displayed Chapter 6 cxImpact Browser Based Replay 57 LZ mam portal Pepe espe Peer yer m MUR TEALEAF COMIS t 60008resutSeL Ede s 20120719 170015 0008result Set I
66. al User Manual Sessions Returned Total number of sessions that are returned in today s searches See Monitoring User Activity in the IBM Tealeaf cxImpact Administration Manual Sessions Replayed Total number of sessions that are replayed from returned searches See Sessions Replayed on page 12 Search Effectiveness Search effectiveness is computed as the number of sessions that are returned per run search for the user See Search Effectiveness on page 12 Search Efficiency Search efficiency computes how efficiency is the user in returning the minimum number of results per search See Monitoring User Activity in the IBM Tealeaf cxImpact Administration Manual Replay Use This metric computes the number of replays that are run per search See Replay Use on page 13 Searches without Results Number of searches that are run by the user that did not return a positive number of results Last Login Timestamp of last login for the user Last Search Timestamp of last search for the user Last Replay Timestamp of last replay for the user User Searches Over the preceding four weeks you can review the number of searches that are run by each IBM Tealeaf cxReveal user group To see the report data click the View Report Data icon in the corner of the dashboard component For more information about this report see Monitoring User Activity in the IBM Tealeaf cxImpact Administration Manual Chapter 3 c
67. anual Sort Results By The method by which to sort the returned sessions This setting also determines the order in which sessions are matched against the search which can impact the sessions that are returned if the search is canceled The available options vary depending on whether you are using an Active or Completed search template Chapter 4 cxReveal Searching for Sessions 19 Search Servers Select one or more servers whose Search Servers are queried when the search is run Automatic Search Timeout Completed only The length in time that the search must run before stopping and returning any matched sessions By default this value is set to 90 seconds Automatic Stop Limit Completed only The maximum number of sessions that are found before the search is stopped and any matches are returned This value is applied to each server So if your search is spanning four servers the maximum limit is defined as four times this value See Searching Session Data in the IBM Tealeaf cxImpact User Manual For more information about customizing search templates see Configuring Search Templates in the IBM Tealeaf cxImpact Administration Manual Managing searches You can manage searches by saving or opening searches Saving searches To save a search 1 To save the currently specified search click the Save E icon in the toolbar 2 In the Save Search dialog enter a name for the search 3 If yo
68. arget 08 07 2012 1 type 1 Tealeaf Target 08 07 2012 i offset 30 from Web false mob eState orientation 0 amp eeStorage 2471542784 androtdState keyboardState HIDDEN FALSE battery N A freeMemory 127094784 camas t Create New Event from Step Attribute selection sessions 0 message mobileState carrier 34 Create New Step Attribute from selechon sessions 0 message snobseState carrier a UA Figure 44 Context Menu Option Description Create New Event from Step Attribute selection Create a step based event and any necessary hit attribute to gather the data Create New Step Attribute from selection Create a step attribute Creating a step attribute When you select a JSON item in BBR and choose to create a step attribute the Event Manager is opened in the browser window currently opened to the Portal The following dialog is displayed Note Depending on your browser type and configuration you can manually switch over to the Portal window Chapter 6 cxImpact Browser Based Replay 115 Name Mobile Manufacturer Description Manufacturer of the mobile device Active Group Mobile Search in Request C Use Start Tag End Tag Use Text Pattern e Use Step Pattern Step Attribute Path clientEnviranment mabileEnvironment manufacturer Case Sensitive F Matches Encoding UTF 8
69. ariable Value Optionally you can specify a value for the Request variable in the request with which to match a URL Matches of this value are highlighted Custom UI Event Actions Through the Portal Management page you can create and apply custom UI event highlighting rules Property Description Element ID Enter the identifier for the element on which to apply the custom highlighting Script Copy and paste the script function into this textbox to apply to the selected element identifier For more information about how to specify these rules see Custom UI Event Highlighting on page 100 Host Port Remapping To add a host to track enter the host name in the Host textbox Then click Set To map a port for the selected host enter the port to map and then enter the port to which it is mapped Click Add Property Description Host This host name is used instead of the host pulled from the domain of the session Since the host is used for the base to indicate the source of the content this value can be used to remap the content in the session to a site other than the original site For example if the original site is obscured by proxies this setting can be used to remap to a static available resource It can also be used to map to an available server within the proxy from which images and other content can be loaded IBM Tealeaf cxReveal cxReveal User Manual Port The port to remap Maps To The port to which rema
70. as soon as the first session attribute is detected in the capture stream So the session can be available for search through session attribute search as soon as the first hit is processed by Tealeaf Search results from a session attribute search are displayed in a standard session list From the session list you can replay the session in Browser Based Replay or the IBM Tealeaf CX RealiTea Viewer if installed O Copyright IBM Corp 1999 2014 33 Differences between cxlmpact Search and cxReveal Search A IBM Tealeaf cxImpact search queries the Tealeaf Search Server which queries the appropriate Canisters in the Tealeaf environment for sessions Depending on the type of session Active sessions Search Server examines the Short Term Canister which is an in memory database on the Processing Server Completed sessions Search Server examines the Long Term Canister which is a disk based on the Processing Server A single search of multiple Canisters across Active and Completed sessions can create multiple searches that are run by Search Server This process can take a while to return results By contrast IBM Tealeaf cxReveal session attribute search makes a single query of a single database If including Canister data is enabled in session attribute searches queries are passed to Search Server to run against each Canister to retrieve relevant session information Since these queries retrieve summary information about the ses
71. ates 10 21 2010 00 00 10 28 2010 15 41 From 10 28 2010 00 00 00 To 10 28 2010 23 59 59 Figure 11 Specify a Search Range Chapter 4 cxReveal Searching for Sessions 17 From the Search Range drop down you can select range of dates in which sessions are examined for matches The following options are explained here Search Range Option Description Latest 5 Minutes Searches the most recent five minutes of sessions that are indexed among the available date time range completed sessions only Latest Hour Searches the most recent hour of sessions that are indexed among the available date time range completed sessions only lt Specify gt Specify your own search range See Specifying a search range Specifying a search range To specify your own range 1 To specify your own date and time range select lt Specify 2 Enter the From and To dates and times When you specify a time you can use the arrow keys and TAB and ENTER to make your selection To cancel the time configuration press ESC 3 The specified range is applied when you run your search For more information see running your search See Searching Session Data in the IBM Tealeaf cxImpact User Manual Search scope You can define the scope of the search regarding matching criteria across pages within a session Search Scope Same Session z Figure 12 Search Scope 18 Option Description AND Same Session Matc
72. ations to a TLA session that you loaded into BBR annotate session page Note You cannot add annotations to UI events pages which are inserted by the Tealeaf IBM Tealeaf CX UI Capture for AJAX Note After an annotation is added it cannot be removed 1 In BBR select the page that you want to annotate 2 In the toolbar click the Annotations amp icon 3 The following dialog is displayed Chapter 6 cxImpact Browser Based Replay 69 Annotations test annotation 1 ADMIN 090772010 12 03 43 Figure 32 Add Annotations 4 To add an annotation a Enter the text of the annotation in the textbox at the bottom of the dialog You can select from preselected values by using the drop down indicator next to the textbox Tealeaf administrators can configure the list of preselected values b Then click Add Annotation 5 The annotation text your Tealeaf user ID and the Time Stamp when it was added are displayed in the Annotations popup Annotations are stored with the session data as annotation text and the author of the annotation like they are displayed in the Annotations dialog You can search for annotations through the Tealeaf Portal Availability of Annotations through Search After you add edit or delete an annotation the session is queued for re indexing When the session is re indexed changes to its annotations are now available for search If multiple changes are made to a single session each c
73. can contain references to a server that is not available from where Tealeaf users are replaying the session So you must configure a replay rule to modify URLs pointing to the origin server to point to a different server f the session is from an application that requires authentication an unauthenticated Tealeaf user can generate a significant number of Status Code 401 Access Denied errors during replay Using a replay rule you can instruct BBR to ignore or remove these pages during replay The session can reference an external JavaScript file which you may or may not want to reference during replay You can configure replay rules to suppress the JavaScript file or to modify it so that it works effectively during session replay There are many more uses for replay rules In the sections below you can review the replay rules that can be configured through the Replay Server to be applied to all Browser Based Replay sessions Note Replay rules do not change the stored session data They are applied only during replay by the Replay Server to the data that is passed to Browser Based Replay for display to the Tealeaf user IBM Tealeaf cxReveal cxReveal User Manual Note The quality of session replay is dependent upon the nature of the web application Websites that employ sophisticated display technologies or rely on client user interaction events can require significant customization of the common replay profile and replay rules
74. cess to the Event Manager you cannot create step attributes The raw JSON messages are displayed in the RequestBody section Request view context menu In Request view the following commands are available in the right click context menu Note Context menu commands are only available in Request view if some text is selected Note These options are available only if you have access to the Tealeaf Event Manager See Tealeaf Event Manager in the IBM Tealeaf Event Manager Manual Command Description Create New Event from selection When text is selected this context menu command is available for creating an event from the selected text The Tealeaf Event Manager is pre populated with values to match the selected text See CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual Create New Hit Attribute from selection When text is selected this context menu command is available for creating a hit attribute to match the selected text The Hit Attributes tab of the Tealeaf Event Manager is pre populated with values to match this selection See CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual Create New Event from Step Attribute When IBM Tealeaf CX UI Capture for AJAX is deployed you can create events to detect the presence of data that is submitted in JSON messages for capture by Tealeaf Any required step attributes are automatically created for you See Step Based Eventing in the IBM
75. cessed Table 3 User Agent Information Bar Item Source Request Field Description Browser TLT_BROWSER Visitor browser type This value is also available in the Tealeaf System Hit Attribute Browser Browser TLT_BROWSER_PLATFORM The mobile device platform Platform Best TLT_BROWSER_VERSION The X 0 version of the browser Replayed Using Traffic TLT_TRAFFIC_TYPE The type of traffic as identified by Type extended user agent parsing This data is also captured in the Traffic Type dimension Replay The type of renderer that is used by Renderer Replay Server to render the session The type of renderer is determined by the configured renderer types and the browser from which the session was originally experienced Display You can display session data in various views Replay view shows the web page display as seen by the visitor Request and Response views show the request and response interactions between the browser and Web server You can use Load Page Details to review individual objects Replay View In Replay view the web page is displayed as seen by the visitor Note In Replay view interactions with screen objects in the session that are interactive on the origin web application are forbidden This restriction limits unwanted interactions and tracking by the source web application Next to the Start Replay button you can see a counter of the number of seconds before the page is advance
76. ch in completed sessions Sub Search Search the displayed session for one or more strings Load TLA Load a Tealeaf archive session file into BBR for replay Replay rules are applied during replay Note TLA files that are loaded through BBR do not have On Demand Privacy rules that are applied to them and can pose a security risk if this feature is enabled Note This option is not available unless Advanced Options are enabled for BBR for one or more groups to which you belong TLA files can be downloaded and saved through BBR or the Event Tester Close Session Closes the current BBR session and the browser window Options Sub Menu The following options are available in Options menu Options Option Description Show Sidebar Toggles display of the sidebar that contains the Navigation Events and Form Fields panes Show Events Toggles display of the Events pane This pane can be displayed in Replay view only See Browser Based Replay Interface in the IBM Tealeaf cxImpact User Manual 82 IBM Tealeaf cxReveal cxReveal User Manual Show Form Fields Toggles display of the Form Fields pane This pane can be displayed in Replay view only See Browser Based Replay Interface in the IBM Tealeaf cxImpact User Manual UI Events If UI events are present in the session this sub menu contains display options for them See Toggling Display of UI Events on page 84 Enable Highlighting Enables or disables f
77. ch to search for other fragments in the session Session Merge Search Servers Select the servers across which search server searches to find and assemble session fragments into a complete session To search across all currently available servers click the All Servers check box Note When the merging of session fragments is enabled the request is submitted to Search Server which attempts to fulfill it by gathering the requested fragments In situations where Search Server is unable to gather the session information it returns the main session fragment which enables partial replay of the session No session information is available for the fragment The default options for merging fragments can be configured through the Portal Merging session fragments is enabled and disabled for users at the group level Configuring BBR Replay Rules Tealeaf administrators can configure the replay rules that are applied to Browser Based Replay through the Managing Tealeaf Servers page See BBR Replay Rules in the IBM Tealeaf cxImpact User Manual BBR Replay Rules 86 To enable the highest fidelity replay without impacting the origin server or servers of your web application you can configure and deploy replay rules A replay rule is a modification to the session data during replay so that the replay looks as close as possible to the original experience of your web application s visitor For example The captured session data
78. cription Page List Click to display the full list of pages in the session which additional details See Page List on page 48 Hide Click to hide the left navigation pane To show the pane again select Options drop down gt Options gt Show Sidebar Filter By Filter By Click to select filtering options for the Navigation pane as they are specified in Sub Search Other panes The following panes can also be displayed on the left side of BBR below the Navigation pane Events Pane Form Fields Pane The options to toggle the display of the above panes are available through the Options menu Navigation context menu The following menu commands are available in the context menu for the Navigation pane When you select a page or subpage in the Navigation pane the following options can be displayed Command Description Replay Display selected page in Replay view Note This option is not available in Request and Response view if the selected page or subpage cannot be replayed Request Display selected page in Request view Response Display selected page in Response view For Tealeaf administrators the following items are displayed in the context menu accessible through the Navigation pane IBM Tealeaf cxReveal cxReveal User Manual Note To configure replay rules you must be member of of the following admin groups Admin Group cxReveal Admin cxView
79. d Trip by Chann amp Anashria Event Occurrences in Session 3 Value Numensc 617393 Qi ReportGroup URL Channel H Fact Numeric 617393 URL Normalized TLT OT IA Event Event 1 Event Occurrences in Session 3 Limited Offer 20 Buy Canon REBEL 24 FREE SHIPPING orders over 50 T t ae This offer is valid on our store ders Value Numersc 0 5tarting at 499 3 08 Event Page Round Trip by Chann Event Occurrences in Session 4 S Value Numersc SLI ReportGroup URL Channel 7 SE Facti Numeric 557 Sie Ses 086 7 121 ssion Last Use 08 07 2012 16 32 08 See CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual Best Selling Products ion us See all Laotoc Count 12 Last Update 08 07 2012 16 BBR commands The following commands can be used to increase ease of use for Browser Based Replay Command Description Refresh icon Refresh the contents of the list of pages active sessions only Page List icon Toggle display of the list of pages for the session Hide Hide the left panes Options drop down Select display and other options in the submenus See BBR Options in the IBM Tealeaf cxImpact User Manual Start Replay Start replay of the session from the current page Previous Step to the previous page in the session Next Step to the next page in the session Request Display request view See Browser Based Replay
80. d to the next one and the Content pane is updated If UI Capture is enabled the display of UI events in Replay view can be toggled Chapter 6 cxImpact Browser Based Replay 51 52 To avoid confusion UI events are always displayed in Request and Response views See BBR Options in the IBM Tealeaf cxImpact User Manual For more information about UI Capture see UI Capture for Ajax Quick Start Guide in the IBM Tealeaf UI Capture for Ajax Quick Start Guide If you license and enabled the IBM Tealeaf CX Mobile module BBR supports the replay of user interface events that are captured from the visitor s mobile browser Note The IBM Tealeaf CX Mobile module is a separately licensed module of the IBM Tealeaf CX platform please contact your IBM Tealeaf representative For more information about enabling see Overview of CX Mobile in the IBM Tealeaf CX Mobile User Manual For more information about data that is acquired from mobile devices see Overview of CX Mobile in the IBM Tealeaf CX Mobile User Manual See Search and Replay for Mobile Web in the IBM Tealeaf CX Mobile User Manual For more information about IBM Tealeaf CX Mobile see Tealeaf CX Mobile User Manual in the Tealeaf CX Mobile User Manual Replay view context menu In Replay view the following commands are available in the right click context menu Command Description View Document Source View the source code for the selected
81. dditional specification you can enter a specific value for the request variable on which to match In the previous example a request variable value must be included or all hits that contain StatusCode entries are dropped from replay which would remove all valid hits that are returned from the web server Specifying this parameter is optional If it is not specified all values are matched When you specify values you can use the standard wildcards to replace a single character and to replace multiple characters URL You can use this field to specify whether the replay rule is applied to a 98 IBM Tealeaf cxReveal cxReveal User Manual specific URL or a pattern of URLs If this value is not specified the replay rule is applied across the entire domain Specifying this parameter is optional If it is not specified all values are matched When you specify values you can use the standard wildcards to replace a single character and to replace multiple characters Testing BBR Response Modify rules Through BBR you can review the Response Modify rules that are applied to the current page and test them as needed by using the current hit as test data Note This selection is available in Response view only Note Through BBR you can review rules only Response Modification rules are created through the Portal Management page Test Response Modify Rules Rules Applying to this page URL store index php
82. diagnostics in theIBM Tealeaf cxImpact Administration manual For information about how to configure the Replay Server to use real time logging see Replay Server Configuration in the IBM Tealeaf CX Configuration manual Active session An active session is a visitor session with the web application to which the visitor is adding pages right now by browsing the website During replay of active sessions BBR automatically refreshes active sessions on a periodic basis When an active session is refreshed the currently displayed page is not refreshed When UI events are part of the current page a refresh can cause replay to jump to the previous standard page and disrupt the replay Completed session A completed session is a visitor session that the visitor has completed or abandoned or that has been timed out by Tealeaf Browser Based Replay runs entirely within the Portal and requires no additional software installation for Tealeaf users Note BBR maintains and forwards to your browser the required Set Cookie headers to properly replay a session To ensure that the Portal cookies are maintained Tealeaf resends them at the end of each request If the maximum number of permitted cookies is exceeded the oldest cookies in your browser are discarded which enables BBR replay and your Portal session to be sustained BBR is an alternative to Tealeaf s IBM Tealeaf CX RealiTea Viewer RTV desktop application which must be installed on each
83. document of the current response View Element Source View the source code for the element that is currently selected on the page Add Annotation Add an annotation for the current selection Create New Event from selection When text is selected this context menu command is available for creating an event from the selected text The Tealeaf Event Manager is pre populated with values to match the selected text Create New Hit Attribute from selection When text is selected this context menu command is available for creating a hit attribute that uses the selected text as the pattern to match The Tealeaf Event Manager is pre populated with values to match this selection Test Response Modify Rules In Replay view you can review and test the response modification rules that are applied to the current page Examine Cookies Review the cookies that are stored for the current session which you can copy to the clipboard as needed Request View In Request view the Content pane displays the headers in the request that are sent by the visitor s browser to the Web server IBM Tealeaf cxReveal cxReveal User Manual Step Attributes If you deploy one of the Tealeaf client frameworks to submit events from the client application to Tealeaf you can review the submitted messages through BBR request view To access step attributes At the top of the request pane click Click here to view Step Attributes If you do not have ac
84. e Done Fail Code Indicates the HTTP status code of the request Valid values are any standard HTTP status For example a status of 200 indicates the request has succeeded while a status 404 indicates the page was not found Load Time The time in seconds that it took the resource to load and the content to be received by the customer Content The Content column specifies the MIME or Content type of the content received MIME is a standard identifier that indicates the type of data that a file contains For example the content might be text html text plain or text javascript Method Indicates the HTTP method type This will almost always be GET or POST Chapter 6 cxImpact Browser Based Replay 55 56 Source The source of the loaded page Valid values include Session A value of Session indicates that the content that was found within the session e RemoteHost A value of RemoteHost indicates the content was not found within the session thus getting it from the original source Info A value of Info indicates the content is of an informative nature URL The content URL or resource URL Error Message Displays the error message text for a page if an error was encountered Error code Displays the code for the error message if an error was encountered You can right click in the Page Load Details window to access operations from the context menu Page Load Details context menu In the Load Detai
85. e Capture Manual IBM Tealeaf CX RealiTea Viewer User Manual IBM Tealeaf CX Release Notes IBM Tealeaf CX Release Upgrade Manual IBM Tealeaf CX Support Troubleshooting FAQ IBM Tealeaf CX Troubleshooting Guide IBM Tealeaf CX UI Capture j2 Guide IBM Tealeaf CX UI Capture j2 Release Notes IBM Tealeaf cxImpact IBM Tealeaf cxImpact Administration Manual IBM Tealeaf cxImpact User Manual IBM Tealeaf cxImpact Reporting Guide IBM Tealeaf cxConnect IBM Tealeaf cxConnect for Data Analysis Administration Manual IBM Tealeaf cxConnect for Voice of Customer Administration Manual IBM Tealeaf cxConnect for Web Analytics Administration Manual IBM Tealeaf cxOverstat IBM Tealeaf cxOverstat User Manual IBM Tealeaf cxReveal IBM Tealeaf cxReveal Administration Manual IBM Tealeaf cxReveal API Guide IBM Tealeaf cxReveal User Manual IBM Tealeaf cxVerify IBM Tealeaf cxVerify Administration Manual Tealeaf cx View IBM Tealeaf cxView User Manual IBM Tealeaf CX Mobile IBM Tealeaf CX Mobile Android Logging Framework Guide IBM Tealeaf Android Logging Framework Release Notes IBM Tealeaf CX Mobile Administration Manual IBM Tealeaf CX Mobile User Manual IBM Tealeaf CX Mobile iOS Logging Framework Guide IBM Tealeaf iOS Logging Framework Release Notes IBM Tealeaf cxReveal cxReveal User Manual Notices This information was develop
86. e see Selecting and Modifying Search Options in the IBM Tealeaf cxReveal User Manual See Searching Session Data in the IBM Tealeaf cxImpact User Manual Selecting dates Below the listed search template you can review the dates for currently available session data By default session search is configured to search only today s sessions To change the search range select a different range from the Search Range drop down See Searching Session Data in the IBM Tealeaf cxImpact User Manual Specifying a search After you select a search template to use you can specify the search terms to include in the search and the criteria of each term In the preceding image two search fields are added to the search The currently selected search template defines the set of fields available in the list On the right side of the pane are the fields that are currently part of the search you are defining To add a field to the search click a field type in the Field Selection pane Then click the link to the field The field name and a text box are added to the Search Configuration Window See Field Types on page 23 22 IBM Tealeaf cxReveal cxReveal User Manual See Search Configuration Window After a field is added to the Search Configuration Window you must specify the criterion or criteria for the search term See Field criteria on page 24 To remove a field from the list click the X next to
87. e back into replay right click the page after the one that has been removed in the Hit Details window and select Delete rule which removes this page from replay Treat this page as Highlight Only You can create a replay rule that instructs BBR to treat this page as containing highlighting information only The previous page in the list is displayed and the content of the selected page is applied as highlighting to the page Treat this page as a Popup Page You can create a replay rule that instructs BBR to treat this page as a popup window During replay a popup window can interrupt the flow of replay and can cause some page data to fail to display Sub Search in RTV You can also complete searches within sessions through the IBM Tealeaf CX RealiTea Viewer the desktop client for searching and replaying sessions BBR Options You can change view replay and interface options for Browser Based Replay Through the Options menu you can configure the BBR interface and enable or display BBR features To open the Options menu select the Options drop down in the BBR toolbar Options Menu Option Description View menu Page Load Details View Page Load Details screen See Browser Based Replay Interface in the IBM Tealeaf cxImpact User Manual User Agent Info Display user agent information for the session user agent is the entity that is used to contact your web application In most cases the user agent is a web br
88. e of the following options Option Description Remove page from Replay based on request field Based on a field included in the request you can selectively remove the page from display during replay Note This selection is available only if text is selected in Request view Test Response Modify Rules Through this dialog you can review and test any response modify rules that are applicable to the current page Note This selection is available in Response view only UI Event Custom Highlight When a UI event is selected in the Navigation List you can add or modify custom highlighting rules to be applied to the user interface event Note This selection is available through the context menu when you select a Ul event in the Navigation List Host Port Remapping From the Load Details screen you can configure host port remapping rules Removing pages from replay based on a request field Through BBR you can choose to remove one or more pages that are based on the URL pattern request variable parameters or both By removing pages that are based on request variables you can significantly remove the replay experience Note Pages that are removed from replay are not removed from the session data You can still search for and report on these pages Note If your site responds to multiple HTTP_HOST values you must manually edit the profile to ensure that the ignore rule is correctly recorded against all server_name values
89. e the IBM Tealeaf cxReveal Quick Start Guide which includes simple steps for finding sessions See Chapter 2 cxReveal Quick Start Guide on page 3 2 IBM Tealeaf cxReveal cxReveal User Manual Chapter 2 cxReveal Quick Start Guide Install To get started with IBM Tealeaf cxReveal you can review the following sections which provide an overview Note The ability to search by session attribute requires a separate installation and configuration of the Windows pipeline to capture these attributes and the IBM Tealeaf cxReveal database in which to store them See cxReveal Installation in the IBM Tealeaf cxReveal Administration Manual See Configuring Session Attribute Search in the IBM Tealeaf cxReveal Administration Manual Login To access IBM Tealeaf cxReveal you must log in to the Tealeaf Portal by using your IBM Tealeaf cxReveal account In the address bar of your browser enter the URL to the Portal login page After you log in IBM Tealeaf cxReveal commands are available through the Search menu Note If you do not know the login to access the Tealeaf Portal contact your Tealeaf administrator Username Password Note Your user account might or might not require a menu bar Tealeaf administrators can configure access to the Portal menu bar as needed See cxReveal User Administration in the IBM Tealeaf cxReveal Administration Manual Session Search Through IBM Tealeaf cxReveal y
90. earch See Chapter 5 cxReveal Searching Sessions by Session Attribute on page 33 Copyright IBM Corp 1999 2014 1 2 Canister Search IBM Tealeaf cxReveal users can be enabled to complete session searches against the Tealeaf Canisters This search method is most useful for exploratory searches When you search for sessions you specify the search through a search template modify search options and fields and then run the search See Chapter 4 cxReveal Searching for Sessions on page 15 After you run a search IBM Tealeaf cxReveal provides several methods for analyzing search results and finding the appropriate search sessions See Search Results on page 25 Both search methods are accessed through the Tealeaf Portal Replay If you find a session that you would like to see as it occurred during the visitor experience you can replay the session through your web browser See CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual Tealeaf also provides a standalone desktop application for finding and reviewing sessions which may be installed on your desktop For more information see the RealiTea Viewer RTV User Manual in the IBM Tealeaf RealiTea Viewer User Manual cxReveal Features For more information about the Portal features enabled with IBM Tealeaf cxReveal see Portal Navigation in the IBM Tealeaf cxImpact User Manual Next Steps To get started explor
91. earch are listed at the bottom of the search results 30 Tealeaf cxReveal cxReveal User Manual Sub Search When a session is loaded in Browser Based Replay you can configure and complete a search for additional search strings to locate the specific hits in the session where these search strings are located This sub search capability enables search for text strings request variables or request variable values See Sub Search in BBR in the IBM Tealeaf cxImpact User Manual Chapter 4 cxReveal Searching for Sessions 31 32 IBM Tealeaf cxReveal cxReveal User Manual Chapter 5 cxReveal Searching Sessions by Session Attribute Through session attribute search IBM Tealeaf cxReveal users may search for sessions that are based on session attribute information that is captured by Tealeaf and recorded in the IBM Tealeaf cxReveal database For example if visitors to your web application must log in to use it IBM Tealeaf cxReveal can be configured to capture the login identifier and store it in the IBM Tealeaf cxReveal database as soon as the identifier is detected in the session data If the value for the login identifier is captured in the first hit to typically SessionAttribute00 then the user s session is available as soon as that hit is captured and processed by Tealeaf Through session attribute search IBM Tealeaf cxReveal users can have immediate access to active sessions which facilitates managing customer
92. ed url http straussandplesser com store js coremetrics eluminate js line 1 In the preceding example you can see that the exception message is stored in the description value To reference this value in step based eventing when you create the step attribute to monitor the above the node in the tree is referenced by using the following structure sessions 0 message exception description The naming structures for the sessions and messages nodes are changed and the type identifier is omitted Note When you create step attributes through BBR you use the menu which automatically pre populates the attribute with the appropriate reference within the Event Manager These steps are described later Step based objects In Tealeaf you can create two types of objects to monitor events that are captured from a client framework and passed as messages to Tealeaf Step attributes are hit attributes that acquire its data from a step Step attributes are specified in a slightly different manner but complete an identical function 108 IBM Tealeaf cxReveal cxReveal User Manual First Hit of Session Step based events are standard Tealeaf events that are configured to fire on one of the steps triggers As conditions they can use any standard type of Tealeaf condition and also step attributes Default step objects Tealeaf provides a number of step based events and attributes for use in step based eventing For
93. ed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not grant you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A For license inquiries regarding double byte DBCS information contact the IBM Intellectual Property Department in your country or send inquiries in writing to Intellectual Property Licensing Legal and Intellectual Property Law IBM Japan Ltd 19 21 Nihonbashi Hakozakicho Chuo ku Tokyo 103 8510 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law INTERNATIONAL
94. eded for matching multiple elements function In the dialog you can specify the function that is evaluated by BBR for purposes of highlighting this element During evaluation no setting of values highlighting or clicking is performed Tealeaf provides a set of references that you can use in your JavaScript function Note Custom UI event highlighting works exactly like the RTV version In Load Details When the Load Page Details screen is displayed you can configure the following rules from the context menu Host Port Remapping You can configure BBR to pull static content that is referenced in the session data from a different host port and protocol as needed IBM Tealeaf cxReveal cxReveal User Manual Host Port Remapping Hostname C No Remapping Remap Host to Remap ports to From Page 1 of 1 1 items Protocol Always http Figure 40 Host Port Remap In the preceding screen you can specify how host names and port numbers in the session data are translated to other values You can also specify an explicit HTTP HTTPS protocol to use Hostname Select the host name from the list of available ones To add a host name click Add Hostname Enter the host name in the form of www example com To complete no remapping for the selected host name click the No Remapping check box This setting enables the remapping of port numbers and protocols without redirecting to a new server To r
95. elds are bundled together into a single UI event for capture To support appropriate replay of the visitor experience RTV can be configured to break out these aggregated keystroke events into individual UI events for each keystroke When keystrokes are broken out in RTV you can see the characters that are displayed in the order that the visitor entered them Remap URL You can use the remapping URL feature to remap the URL of content external to the captured pages of a session to a new destination Remapping URLs is commonly used in situations where the external content is not available or accessible from the original site and a copy is made on another server to which you can remap the URL Chapter 6 cxImpact Browser Based Replay 91 Table 9 Replay Rule Types continued Rule Name XML Node Description PatchResponseWithPostValue PatchResponseWith PostValue This rule allows you to set up patterns in the request from which values are grabbed These values are patched in the response This work is handled by the plug ins since the type of the data can vary and each plug in best knows its data type This rule has several attributes requestValue Use this attribute for query string values or values where the plug in parses and flattens the request into name value pairs This is a simple string match not a regex Use this attribute or requestPattern not both requestPattern Use this a
96. emap the host to a different one click the Remap Host to check box and enter a new host name in the form of www examp e2 com Remaps ports to For the selected host name you can remap ports that are detected in the session data to new ports on the destination host To add a port number to remap click Add Port Enter the port to remap from and the port to which to remap Click OK To remap to the default HTTP port set the remapped value to 0 To remove a port remapping select it in the list and click Remove Port Protocol For the selected host name you can change the protocol to use when you contact the remap host Auto default Always http or Always https Chapter 6 cxImpact Browser Based Replay 101 102 Host Port remapping is also supported in replay through IBM Tealeaf CX RealiTea Viewer Replay Rule Configuration in RTV If you install the IBM Tealeaf CX RealiTea Viewer on your local desktop you can create replay during replay from data that is displayed in request or replay view Note Replay rules that are created in RTV are applied to the local application only by default If you use RTV to create replay rules you can choose to synchronize your RTV replay rules with those rules maintained in the Replay Server for BBR See Synching RTV Profile with BBR in the IBM Tealeaf RealiTea Viewer User Manual RTV can be configured to auto suggest rules for AJAX based replay Replay Rule Configuration File Throu
97. en exchanged should contact IBM Bay Area Lab 1001 E Hillsdale Boulevard Foster City California 94404 U S A Such information may be available subject to appropriate terms and conditions including in some cases payment of a fee The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement IBM International Program License Agreement or any equivalent agreement between us Any performance data contained herein was determined in a controlled environment Therefore the results obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Information concerning non IBM products was obtained from the suppliers of those products their published announcements or other publicly available sources IBM has not tested those products and cannot confirm the accuracy of performance compatibility or any other claims related to non IBM products Questions on the capabilities of non IBM products should be addressed to the suppliers of those products All statements regarding IBM s future direction or inte
98. en you replay sessions from a mobile device in BBR a graphical representation of the device is displayed in the viewing area Select Options gt Resize View to Match Session when replaying a mobile device session The visitor interactions with the mobile application are depicted graphically For example if the visitor tapped two times on a UI element on the mobile application screen BBR depicts this action on the screen in the viewing area as follows Mobile device gestures in BBR When a visitor interacts with your mobile based web site mobile app or native hybrid app using a touch device for example a smart phone or tablet you can replay the gestures from that experience in BBR The capability to capture and replay mobile device gestures for example tap and swipe gestures gives you insight into interactions that are specific to a mobile device user s experience Note If there is no mobile licence gesture Replay is not supported Being able to view mobile device gestures in BBR can help you identify and troubleshoot customer pain points and address design flaws in your web site or application that otherwise might have gone unnoticed For example lets say your business has mobile banking application for your customers customer accesses the banking application from their mobile device to view their account balance After viewing their account balance the customer wants to go back to the application s home page to perfor
99. events captured UlEvent 1 4 indicates that the specific step includes 4 individual user interface events Viewing formatted JSON messages When one of the UIEvent steps is selected you can review the JSON messages that are submitted as part of the step Note Any BBR user can view the formatted client framework messages To create attributes and events from them you must have access permissions to the Tealeaf Event Manager 1 Click Request in the toolbar to display the request data 2 Click one of the UIEvent entries in the Navigable Pages List 3 The raw JSON messages are displayed in the RequestBody section 4 However this information is not easy to read To review the JSON messages in a more legible format click the Click here to view Step Attributes link at the top of the request pane Navigation Start Replay Previous Next Request Response Replay Filter By Gen Time 0 000 NetT Browser Firefox Browser Platform Win7 Home pags Click here to view Step Attributes Ul UlEvent 1 5 iamie UlEvent 6 12 TLTSID 7890B0F8382710380008DEIBCD3EE479 bd 3 2 Anashria Womens Premier Lea TLTHID 5092626E382B1038870B57FC0ES 75856 Ul UlEvent 1 5 TLTUID 7890B0F8382710380008DE1BCDS3EE479 Ul UlEvent 6 11 CaptureSource TeaLeafPassiveCapture2 Figure 43 Step Attributes link in BBR 5 The list of JSON messages are broken out into separate lines for easier reading Each selectable item is a name value p
100. ew times When you start replay you can choose to replay the session as it was captured Auto or to delay each page a preset number of seconds Page Delay Time Auto as captured E 3 second s per page EX excel Figure 23 Page Delay Time When set to Auto replay accurately reflects how long the visitor waited between completing recorded actions on the site To begin replay click Start The label on the toolbar button changes to Stop Replay and a timer is displayed to the left of the button to count down the seconds between each hit in the recorded session Previous Next Steps backward or forward through the navigation list displaying the replay request or response view in the Content pane depending on the currently selected view Chapter 6 cxImpact Browser Based Replay 49 Close Session Ends the current BBR session and closes the browser window Content Pane This pane displays the replayed hit the request headers sent from the visitor s browser to the website server or the raw HTML of the response that is sent from the website server to the visitor s browser To change the content pane click the Replay Request or Response button in the toolbar Search entire store r y Strauss amp i lesser Furniture Electronics Apparel F series Yo at 1 73 oie m 808 pe 16 4 m 3 640 6 9 ws i Mas Drain Yo Anashria Limited Offer 20 OFF Buy Canon AP SEL
101. external JavaScript file is modified in order to change the value of this fadeDuration from 8 to 001 which causes the fade for the page to be much shorter lt ExternalFileModify id 409 url path Details js cache pattern this fadeDuration 8 replacementString this fadeDuration 001 occurrences al1 gt Special Rules You can review rules that can be applied to manage special or unusual situations in replay On Demand Privacy As needed you can configure privacy rules to be applied to sensitive data only during replay which enables the original session to retain the data for search and reporting purposes These privacy rules can be configured to block or mask sensitive data without affecting the stored session On Demand Privacy rules are applied through Search Server Replay Rules and UI Capture If you deploy IBM Tealeaf CX UI Capture for AJAX by using the XML method of submitting client side events you must configure special rules to make replay work effectively Note If you deploy a Tealeaf client framework solution to capture interactions for a Javascript based or AJAX based web application you must develop and apply replay rules Chapter 6 cxImpact Browser Based Replay 103 Disabling UI Capture As needed you can configure replay rule to disable UI Capture during replay Step based eventing On the traditional HTML based web user actions typically triggered a single responding action fro
102. f data which is helpful if you are unsure of your wanted session or hit Selecting cxReveal search templates 34 Session attribute searches can use any session list template of IBM Tealeaf cxImpact type or IBM Tealeaf cxReveal type However to query the IBM Tealeaf cxReveal database a search template of IBM Tealeaf cxReveal type is required e A Tealeaf cxReveal search template cannot be used for IBM Tealeaf cxImpact searches See Configuring Session Attribute Search in the IBM Tealeaf cxReveal Administration Manual IBM Tealeaf cxReveal cxReveal User Manual If IBM Tealeaf cxReveal is not configured to access Canister data only session attributes that are marked for tracking in the IBM Tealeaf cxReveal database can be retrieved by using a IBM Tealeaf cxReveal search template This data includes the IBM Tealeaf cxReveal session attribute fields first use last use Canister Name Tealeaf session ID and session ID For more information about marking session attributes for tracking and search see TEM Session Attributes Tab in the IBM Tealeaf Event Manager Manual See Configuring Session Attribute Search in the IBM Tealeaf cxReveal Administration Manual After IBM Tealeaf cxReveal search templates are configured you can select them through the Portal in the usual manner 1 From the Portal menu select Search and then select the type of search to complete Active Sessions Completed Sessions or Sess
103. gh the Replay Rules text file you can use control host and port remapping custom page modification and the fields in the session s requests that are used for the URL host name and more The RequestMapping node contains a standard set of entries that are found in the session requests and rarely must be modified For an example replay rule profile see Example Profile in the IBM Tealeaf RealiTea Viewer User Manual Note Tealeaf recommends using the Portal Management page to configure BBR replay rules as some data validation is completed before rules are permitted to be defined The replay configuration is an XML file in the following location on the Replay Server lt Tealeaf_install_directory gt System ReplayServerProfile xml Host and port remapping and other custom page modifications are applied to sessions based on their host names For example to customize sessions from www sample com the following node must be displayed in ReplayServerProfile xml lt HostProfile name www sample com gt Within the HostProfile node the follow entries control remapping lt RemapMode values off on null gt lt RemapMode value on gt lt RemapHost value www sample2 com gt lt There can be multiple RemapPort nodes gt lt RemapPort valueIn 49191 valueOut 80 gt RemapMode toggles remapping or it remaps a host to a null host which can always return a 404 status code on any request With Rema
104. ghting is applied Note Orientationchange touchstart touchend and scroll UI Events do not replay if you did not installed or configured the CX Mobile licence Although they are present in the session data events of the following types are not displayed in the Navigation List load unload attention scroll and resize ClientState events that are submitted from UI Capture UI event tracking requires the deployment of a Tealeaf client framework For more information Navigation pane columns By default the navigation pane is sized to show only some of the available columns on the left side of the screen As needed you can click and drag the right side of the navigation pane to display the other columns of information Column Description Page The page and its associated subpages Title Title of the page as reported in the data Time Stamp The time stamp when the page was captured Gen Time The time that it took to generate the response Net Trip The network transit time to send the response Chapter 6 cxImpact Browser Based Replay 61 62 Round Trip The network transit time to send the request and return the response Response Size The size of the response in bytes Status The HTTP status code for the response status code of 200 means that all is well Navigation pane tools The following tools are available in the Navigation pane toolbar Table 6 Navigation pane tools Icon Tool Des
105. h all fields across all pages AND Same Page Match all fields in a single page Note Above option is only available for Completed search templates Note And on Same Page searches cannot include negative operators on search criteria OR Any Session Match any fields across any pages See Searching Session Data in the IBM Tealeaf cxImpact User Manual IBM Tealeaf cxReveal cxReveal User Manual Search options Each search template contains a list of options Depending on the type of search template that you have select the following options are displayed Search Options Search Time Zone UTC 08 00 Pacific Time US amp Canada Sessjon List Template lt Default gt Sort Results By Murn Hits Search Servers SIERRAS Search I Automatic Search Timeout 90 Seconds Automatic Stop Limit 10 000 Figure 13 Search Options Option Description Search Time Zone Completed only For Completed searches you can select the time zone to use for your search When a different time zone is selected the date and times that are applied to the search are defined about the selected time zone By default the applied time zone is the local time zone for the Tealeaf user Session List Template Select the session list template to use with the current search To use the one auto assigned with the base search template select Default See Searching Session Data in the IBM Tealeaf cxImpact User M
106. hange is queued If possible the indexer re indexes all changes at the same time Note Depending on the length of the queue at the time annotation changes are saved it can take a few minutes before the changes are available through search of completed sessions Note Since annotations must be indexed for search you cannot search for annotations in active sessions 70 IBM Tealeaf cxReveal cxReveal User Manual Locating Annotations After you finish adding annotations you can locate annotations in the session through the Navigation panel where a small yellow icon is displayed next to the Title of any page that has been annotated n the BBR toolbar the Annotation button is also highlighted when you select the page in theNavigation panel that contains the annotation Finding Search Results in BBR If you load the session in Browser Based Replay from a session list of search results you can identify the pages where search terms are found through theNavigation panel Next to the Title of pages that contains search hits is Y displayed a small red flag icon BBR Replay of Client User Interface Events If you install and deploy the UI Capture JavaScripts into your web application Browser Based Replay supports replay of client user interface events UI Capture enables the capture of user interface events that occur on your visitor s client browsers that would otherwise not be detected by Tealeaf These events are submi
107. he Tealeaf client frameworks to represent a session state of a form field Step messages can contain any type of data The data depends on the specific client framework that is sending the message Astep contains UI events from a single session only In Tealeaf these messages are submitted in JSON format and are not easy to decipher in raw format Message types Events that are captured from client frameworks are bundled together and submitted as a set of messages A message from a client framework is what defines a single step in Tealeaf which is a single event that is identified and captured by a client framework Chapter 6 cxImpact Browser Based Replay 105 106 Multiple messages can represent single action of the visitor For example clicking a radio button might result in two messages of different types one for the click event and one for change event Note If you do not want to double count actions use both the event type AND the ID name when you create events for a specific action If you look only for ID checkout method for example then this event fires twice when you only wanted it to fire once The volume of messages can depend on the configured logging level which is defined in the client frameworks Client Framework Documentation IBM Tealeaf CX UI Capture for AJAX UI Capture does not support dynamic logging levels IBM Tealeaf CX Mobile Android Logging Framework Tealeaf Android Logging Framework
108. he Tealeaf Portal or to searches run through the IBM Tealeaf cxReveal API IBM Tealeaf cxReveal is accessed through the Tealeaf Portal and runs entirely within your web browser It requires no additional software installation Search Configure Help GMT 7 CSR Logout Search Online Help Search Options Template Default Completad gt This will search across available Completed sessions Search Range Only Today zl Available Dates 05 12 2010 00 00 05 19 2010 16 16 Search Scope anb Same Session Text includes Login ID x Login ID includes a Figure 1 Searching with IBM Tealeaf cxReveal Basic Search All Text Text m Request Text in Response Events Event Values Session Info Page Into Search IBM Tealeaf cxReveal provides two methods of searching for sessions 1 Database Search As soon as Tealeaf detects a new session it is accessible for search through the IBM Tealeaf cxReveal database Based on session attributes such as the user login identifier which is defined by Tealeaf users you can search for individual sessions as soon as they are detected by Tealeaf Note Tealeaf recommends using the Search database for more immediate and more efficient searches for sessions Searching for sessions through the Tealeaf Canisters must be reserved for generalized searches that cannot be easily satisfied by session attribute s
109. he current page Context menu option Description Remove this page from replay For more information about creating this type of rule see related links at the bottom Treat this page as Highlight Only For more information about creating this type of rule see related links at the bottom Treat this page as a Popup Page If needed you can mark pages as popup pages so that BBR can adjust to improve replay performance Add Custom UI Event Highlighting For more information about creating this type of rule see related links at the bottom Treat this page as a Popup Page A popup page is considered to be any page that the web application forces to be rendered in a new browser window During replay BBR can have some difficulties in displaying popup content user interactions and subsequent hits if it does not know that specific pages are popup pages IBM Tealeaf cxReveal cxReveal User Manual Popup URL Create rule to mark URLs matching the specified pattern as popup Wildcards 1 77 are allowed fstore index php wishlist Figure 37 Treat URL as a Popup Page When this option is selected in the context menu the URL of the current page is automatically specified for you As needed you can use wildcards or to specify a set of URLs as popups In Main Panel You can configure replay rules through the context menus in BBR In Request Response or Replay view you can select an item right click and select on
110. he event type and object ID If a step attribute with the same properties exists the Event Manager uses the existing step attribute As needed you can add extra conditions to the event you are creating Table 12 Key Properties Attribute Properties Description Icon You must select an identifying icon for your step based events Labels You can organize your step based events into labels within the Event Manager Evaluate Set the trigger to be either of the step based triggers Track Set the occurrences to track to monitor the first or last occurrence in the session or every occurrence If you want to track the number of sessions in which the event occurrence set the value to Last Occurrence If you want to track each time that the event occurred in a session set the value to Every Occurrence Value Type Step based events can track numeric or text values or the count of Occurrences of the event 120 IBM Tealeaf cxReveal cxReveal User Manual Value step Dashboards Active Search Analyze Configure Tealeaf Help UTC 08 ADMIN Logout Search Online Help Name sessions 0 messags context type Event Qa ga Description sessions 0 message context type Event ga a ga x Default Evaluate Every Step a Fack Fest per Session x Value Type Count Only 2 No selections necessary for Count Only or Distance Value Selected Value Type Count If the Conditions are true the
111. hing Session Data in the IBM Tealeaf cxImpact User Manual You can select a search template and build your search by making selections in the Search Fields pane When you specify your search you must define your terms as narrowly as possible If you can identify unique characteristics of the session segment then your search results are returned faster and are of better quality Chapter 4 cxReveal Searching for Sessions 21 Note You can include up to five terms in IBM Tealeaf cxReveal search This limitation does not apply to All Text Text in Request and Text in Response fields Search Configure Help GMT 7 CSR Logout Search Online Help Completed Session Search v E Select Template Search Options Template Default Completed This will search across available Completed sessions Search Range Only Today Available Dates 07 26 2010 00 00 08 02 2610 11 42 Basic Search Fields Search Scope Same Session All Text Text in Request All Text Text in Response All Text includes lesser Events Event Values Session Infe Page info Session includes 2 Acauistion Struggle with Customer Others Figure 15 Search Search template A search template defines the type of search you are performing and the available terms that you can use to specify a search Search templates can be defined by a Tealeaf administrator For more information about selecting a search templat
112. icked buttons selected links and any form data entered by the web site visitor Replay highlighting and mobile gestures Traditional highlighting in BBR is not supported for mobile gestures typell messages 68 IBM Tealeaf cxReveal cxReveal User Manual Unlike type 4 messages most type 11 messages do not contain UI element information related to user actions such as swiping or pinching because those actions are not performed on an element but rather on an area of the mobile device screen For several mobile gestures Tealeaf collects data from the area of the mobile device screen that the visitor interacts with not on the underlying UI element Because of the fundamental difference in how mobile device users interact with your web site or application Tealeaf does not apply the traditional green highlight border to indicate when a gesture occurred Instead Tealeaf represents Gestures from a mobile device by displaying animated hand icons on the Replay view Note Only Type 11 gestures are shown with the hand icons If a Type 4 UI event is captured and highlighting is enabled Tealeaf uses the regular green border for mobile sessions Adding Annotations You can annotate specific pages during replay through BBR For example if you are assisting a customer with a problem you can mark the page where the problem occurred for resolution by your web development team Any BBR user can add annotations Note You cannot add annot
113. ify a set of URL patterns that are permitted to query the origin server during replay For the listed URL or URLs the Replay Server references the data that is stored on the origin server during replay The URLs that do not match the whitelist are effectively blacklisted which can be used to protect the source application from triggering web analytics metrics and Tealeaf data counts among other things Note Poorly specified regular expressions can significantly affect server performance See Regular Expressions in the RealiTea Viewer in the IBM Tealeaf RealiTea Viewer User Manual Chapter 6 cxImpact Browser Based Replay 95 96 Property Description Pattern The pattern in URLs for the selected server Matching URLs are permitted to contact with the origin server The pattern can be specified as a regular expression Special regular expression characters such as or must be escaped by using a backslash For example If the pattern value is empty the default pattern is used This pattern causes Replay Server to contact the origin server for image and static content which is not stored as part of the session data ipg ipeg gif css is Replay Rule Configuration in BBR You can configure browser based replay rules in the navigation list main panel load details or Options Menu In Navigation List Depending on the current selection in the Navigation List you can apply the following replay rules to t
114. in RTV 102 Replay Rule Configuration File 102 Step based eventing 104 Overview eee dee 104 Step based objects Bea d db US Res VEL us om LOS Replay vom coy wd Creating Step Based Event Objects ok amp 9 Indexing So 5 ox o ox l2 Reference 122 Chapter 7 IBM Tealeaf documentation and help 125 Notices 127 Trademarks eee 5 ped Privacy Policy Considerations s le ke oh ds d amp cxReveal User Manual The IBM Tealeaf cxReveal User Manual describes how to use IBM Tealeaf cxReveal to search review and replay visitor sessions through the Tealeaf Portal Use the following links to access specific topics in the manual O Copyright IBM Corp 1999 2014 Vi IBM Tealeaf cxReveal cxReveal User Manual Chapter 1 cxReveal Overview IBM Tealeaf cxReveal enables support representatives in the call center to rapidly search for retrieve and replay customer sessions to enhance customer issue troubleshooting and improve overall customer experience Note IBM Tealeaf cxReveal is licensed to support up to five search fields for each type of search Active Session Closed Sessions All Sessions excluding the following search fields All Text Text in Response or Text in Request This limit applies to the IBM Tealeaf cxReveal capability provided natively through t
115. in the IBM Tealeaf Troubleshooting Guide Search results When search results are returned they are displayed in the selected session list template The maximum number of returned sessions is 100 by default By default search results are returned based on the value of the Last Use column Note The IBM Tealeaf cxReveal database retains only the last stored value for each session attribute It does not keep a historical record of values that are assigned to each attribute Search results display only the latest value that is inserted into the database The session list can contain multiple entries for the same session These session fragments can split entries for the values of session attributes If you believe two entries in the session list come from the same session refer to the timestamp for each entry to determine the final values for the session attributes Chapter 5 cxReveal Searching Sessions by Session Attribute 37 At replay time session fragments can be reassembled into a single complete session See BBR Options in the IBM Tealeaf cxImpact User Manual For more information about search results in IBM Tealeaf cxReveal see Search Results on page 25 In the session list you can scan the results to find the matching session Links are available in the left column to review the list of pages review session information or replay the session through your browser or through RTV For more information abou
116. ion link Creating Event Data from BBR Configuration j Configuring the Replay Servei Configuring Proxy ESI Tag Support Browser Based Replay Interface UI Components Toolbar Content Pane Display Page Statistics 24 24 220 229 25 26 26 28 28 28 30 31 33 33 34 34 35 36 36 36 37 s 37 39 40 40 40 41 41 41 41 41 43 43 44 44 44 44 45 45 46 46 46 46 46 47 47 50 51 57 iii Navigation Events Pane Form Fields Pane Session Statistics Tracking Interactions through BBR Shadow Browsing Live Sessions Replay Highlighting Adding Annotations Finding Search Results in BBR BBR Replay of Client User Interface Events Sub Search in BBR Searching for Sessions Defining a Sub Search Executing the Search Filtered Results Sub Search in RTV BBR Options Options Menu Options Sub Menu Merging Session Fragment Overrides Configuring BBR b adi Rules BBR Replay Rules iv IBM Tealeaf cxReveal cxReveal User Manual E 64 66 67 67 67 68 69 71 71 71 VA 72 73 75 80 80 80 82 85 86 86 Overview 8 6 Se o oo ox x 07 Replay Rule Types 87 Replay Rule Configuration through ihe Replay Server 92 Replay Rule Configuration in BBR zoom 4 96 Replay Rule Configuration
117. ion to match URLs that you do not wish to display in the Navigable Pages List or during replay HighlightonlyURL HighlightOnlyUrl For AJAX based pages you can configure a page to apply highlighting only to the content retained from the previous page In this manner you can simulate the application and the capture of UI events This rule is available in the BBR Rule Profile Editor Ignore ReqVar for URL Match IgnoreReqVarForURLMatch During replay the replay client attempts to match requests to responses in the session data In some cases you can improve matching by providing a URL pattern which is used to remove request variables such as timestamp information from the set that is used to match the request to the response This rule is available in the BBR Rule Profile Editor ResponseMod ResponseModi fy ResponseModify rules are used to complete special modifications to the response to enhance the replay that is displayed to the Tealeaf user For example you can configure a ResponseModify rule to disable JavaScript used to break their pages out of frames This rule is available in the BBR Rule Profile Editor External File Modification ExternFileModify ExternFileModify rules can be configured to complete additional processing to external files that can interfere with replay This rule is available in the BBR Rule Profile Editor 88 IBM Tealeaf cxReveal cxReveal Use
118. ions 2 The Portal search screen is displayed See Searching Session Data in the IBM TealeafcxImpact User Manual 3 Based on your menu selection the default search template of the selected search type is displayed in the main panel 4 To select a different search template click Change next to the name of the current search template 5 In the Template Selector select one of the IBM Tealeaf cxReveal search templates n the Template Selector you can select a IBM Tealeaf cxReveal template for any type of search The Portal search screen is automatically updated to use that template Note Unless there is a specific reason to limit your searches to active sessions or completed sessions you must select a search template of IBM Tealeaf cxReveal type for Sessions Session attribute searches by using this search template make a single query to the same database In IBM Tealeaf cxImpact Sessions searches require multiple queries of different components of the Tealeaf system For more information about the names of your IBM Tealeaf cxReveal search templates contact your Tealeaf administrator 6 If you want you can select a different session list template in which to display search results See Selecting a Session List Template 7 Specify your search scope from the Available Dates Available dates differ from those dates available through IBM Tealeaf cxImpact search See Available Dates on page 36 8 The av
119. is displayed In the left navigation panel click the Manage Servers link 3 Select the master Replay Server Note You can configure replay rules only on the master Replay Server which provides rules to all slave servers 4 Click Rules in the toolbar This option is available only for the master Replay Server 5 The Replay Rule Domains panel is displayed at the bottom of the screen To add a domain enter the domain in the space that is provided and click Add Use the following format for the domain name www lt domain_name gt com To edit the replay rules for an existing domain select the domain and click the Edit link To delete replay rules for a domain select the domain and click the Delete link Editing replay rules When you edit replay rules you can populate new rules by using the following commands To add a rule complete the appropriate properties and click Add To delete a rule click the Delete link next to its name To load the properties from the rule into the appropriate textboxes for editing click the Load link Saving a loaded rule replaces it The following replay rules can be configured through the Portal Note When you enter URLs for replay rules protocol identifiers such as http or https are not needed You can specify the protocol to use for all replay rules or allow the Portal to resolve Port identifiers such as 8080 and 443 are not applicable and must not be
120. ividual hit Searching for Sessions Sub Search operates only on sessions that are loaded into Browser Based Replay Before you begin you must locate and replay a session Chapter 6 cxImpact Browser Based Replay 71 For more information about loading TLA session file directly into BBR see Session menu in the IBM Tealeaf cxImpact User Manual Defining a Sub Search To specify a Sub Search of a session that is loaded in BBR select Options gt Sub Search The following window is displayed Operator OR t V Full Response Text contains 8 pump Match Case contains x gt Match Case contains a Match Case Li contains 8 Match Case L m contains gt Match Case contains x Match Case m contains gt m Match Case araca Defining fields of a Sub Search 1 To enable a search field click the leftmost check box for a row or make a selection in the first column of options 2 To specify a search field a Specify the columns in the search field 1 Column 1 Select a search location from the drop down list Depending on the field you select the Column 3 drop down list is populated with all available values in the session 2 Column 2 Select the field operator The available operators depend on the type of location that is selected for Sub Search 3 Column 3 Enter or select the text string for which to search in the available location
121. k Post Match Operations ka Figure 45 Creating a step attribute Step attributes are commingled with hit attributes They do not belong to a special category What defines an attribute as a step attribute are the properties that are listed Table 11 Key Properties Attribute Properties Description Use Step Pattern For step attributes the Use Step Pattern radio button is selected for you which enables specification of the xpath to the node whose value you want to track When a step pattern is used to identify an attribute the check is completed by using a case sensitive search by default If you choose to change the type of pattern tag to a step pattern the existing case sensitive settings are preserved 116 IBM Tealeaf cxReveal cxReveal User Manual Table 11 Key Properties continued Attribute Properties Description Step Attribute Path The Step Attribute Path value contains the node information to uniquely identify the JSON value to acquire in the attribute For the preceding example the path is sessions 0 message exception description This provides a unique path to the description value for the exception message that was submitted from a client framework to Tealeaf Note You can complete the same Post Match Operations on a step attribute that you can complete on a hit attribute Data format The values of step attributes are always treated as text patter
122. ke your selection from the available templates in the Session List Template drop down in the upper right corner of the session list Session list templates can be configured by a Tealeaf administrator and associated by default with a specific search template See Configuring Search Templates in the IBM Tealeaf cxImpact Administration Manual IBM Tealeaf cxReveal session list templates can display more data that is tracked in the IBM Tealeaf cxReveal search database See Configuring Session Attribute Search in the IBM Tealeaf cxReveal Administration Manual Additional Search Results Information Sessions Returned PALISADES 21 21 0 0 Search Query numhits gt 2 Figure 19 Search Server Information Search Server information At the bottom of the Session List you can review the Tealeaf servers that were searched for these results To see the search results from each search server click Show Server Results Distribution For each server you can see how many sessions were found how many were returned and the elapsed time to complete the search Search query The specific search query that was passed to the search engine for execution is also listed Note This search query can be inserted into All Text search fields modified and submitted as needed Copy the text and paste it into the appropriate field for modification Search range The timestamps that indicate the range of session data that is used to specify the s
123. l Overview in the Portal menu Note This dashboard is available in read only format to all Tealeaf licensees of the IBM Tealeaf cxReveal product Configuring the dashboard requires the IBM Tealeaf cxView license See Configuring the Dashboard on page 14 Using the Dashboard In the dashboard you can see individual dashboard components cxReveal Overview 11 09 2010 11082010 ceReveu Admin cReveni User Searches without Rest Searches ISeecches Searches Sessions Sessions Search Search Replay without Last Last Last with Results Heturned Repleyed Effectiveness t Efficiency Use tngin Search Reploy Results 11 09 2010 11 09 2010 11 09 2010 REVEALADMIN 2 J d 11 09 2010 11 09 2010 11 09 2010 Figure 2 IBM Tealeaf cxReveal Overview Dashboard Usage Summary Tab on page 10 Provides summary information about user activities such as searches returned results and replays See Usage Summary Tab on page 10 On the displayed dashboard you can access controls to switch the dashboard email a snapshot of it or open it in a remote window For individual dashboard components you can refresh the data view the detail report from which the data originated and if you have the appropriate permissions edit the dashboard component See Using Dashboards in the IBM Tealeaf cxView User Manual For more information about editing dashboard components see Configuring Dashboards in
124. ldwide Other product and service names might be trademarks of IBM or other companies current list of IBM trademarks is available on the Web at Copyright and trademark information at www ibm com legal copytrade shtml Privacy Policy Considerations IBM Software products including software as a service solutions Software Offerings may use cookies or other technologies to collect product usage information to help improve the end user experience to tailor interactions with the end user or for other purposes A cookie is a piece of data that a web site can send to your browser which may then be stored on your computer as a tag that identifies your computer In many cases no personal information is collected by these cookies If a Software Offering you are using enables you to collect personal information through cookies and similar technologies we inform you about the specifics below Depending upon the configurations deployed this Software Offering may use session and persistent cookies that collect each user s user name and other personal information for purposes of session management enhanced user usability or other usage tracking or functional purposes These cookies can be disabled but disabling them will also eliminate the functionality they enable Various jurisdictions regulate the collection of personal information through cookies and similar technologies If the configurations deployed for this Software Offering p
125. leaf administrator Available locations for Sub Search In Sub Search you can specify the following locations for which to search for the specified string This list includes more fields than the session s request fields that are indexed for search Note To filter the list begin typing the name of the section in the request where the field you want is located For example entering env in the textbox limits the list to only the env fields of the request Location Description Full Response Text Search the entire response of each hit for the specified text Note You can use this search field to search for specific error conditions that are emitted from your web server to the visitor For example you can search for error messages that generated when Replay Server was unable to properly render the page Enter Error rendering this page in this textbox Request Text Search the indexed fields in the request of each hit for the specified text A11 Text Search all available name value pairs in the request and response text of each hit HitType Selected field is listed in the HitType section of the request This data is gathered and generated by Tealeaf TLFID Available fields for an instance of an event and its associated dimension values that are recorded in the hit appdata Selected field is listed in the appdata section of the request This data is inserted by user defined actions that are completed in the Windows
126. ll 2196 currState value MyName Chapter 6 cxImpact Browser Based Replay 117 118 type 4 offset 2293 count 2 event type click target id login guest type INPUT subType radio currState checked true value guest ks In the preceding data appdata data is available through standard hit attributes There are 2 step messages Step 1 The first step identifies the change client event in which the firstname form field is set to MyName Step 2 The second step identifies the click client event in which the login guest element is set to guest A single step triggered event cannot use data from both step 1 and step 2 at the same time For example you cannot create a step triggered event that fires on the click message and records the value of the firstname value by using only step attributes To capture the value of Step 1 based on the condition of Step 2 you must Create a step attribute to capture firstname s value on Step 1 Create an event that records the value of the step attribute for Step 1 Create an event that fires on the click for guest and uses the value for the Step 1 event for the guest value Important notes on step based eventing Asingle web action can require multiple attributes and events to track You can create multiple attributes which are inputs to a single compound event to track a single user action
127. ls window the following commands are available in the right click context menu Note The available context menu commands may change depending on the currently selected content in the Page Load Details window Table 4 Page Load Details Context menu commands Command Description Host Port Remap Using host port remapping you can redirect BBR to retrieve content from a different host name and port from the origin server This feature prevents unnecessary retrieval from the origin server during replay Copy URL to clipboard This option allows you to copy the URL to your clipboard so you can paste it elsewhere Open URL This option allows you to open the selected URL in a new browser QueryData If the URL contains query parameters they are listed as name value pairs in this sub menu For example if the URL was www test com type JSON amp reload false then the sub menu displayed would be type JSON reload false Request Headers Mouse over to view name value pairs in the header of the request Select one to open an edit window from which you can copy values Response Headers Mouse over to view name value pairs in the header of the response Select one to open an edit window from which you can copy values View Response Text When the selected object is an AMF hit this option decodes the binary object and displays it in text form in Notepad exe IBM Tealeaf cxReveal cxReveal User Manu
128. m Fields Pane During replay if the page displayed in the Content pane contains form fields you can review the form field names and the values that are entered by the visitor in the Form Fields pane Form field names are listed in alphabetical order true false values typically indicate that a check box or radio button was selected or cleared This pane is only visible when the Content pane is in Replay view Form Fields menu The following commands are available in the menu when items are listed in the Form Fields Command Description Search Completed Sessions Search the available completed sessions for the form field name Create New Event from Create an event that detects the form field name in the session data 66 IBM Tealeaf cxReveal cxReveal User Manual Create New Hit Attribute from Create a hit attribute that detects the form field name in the session data The Hit Attributes tab of the Tealeaf Event Manager is pre populated with values to match this item Session Statistics Figure 30 Session Statistics Along the bottom of the window is information about the session Statistic Description Session First Use The first date and time stamp of the session Session Last Use The last date and time stamp of the session Hit Count The number of hits in the session Last Update The date and time stamp of the last time that Browser Based Replay was updated with session information which is useful for
129. m a different transaction The user taps the logo in the top of the account balance page several times assuming that the logo functions as a link to the home page However the application developer for the mobile app did not code the logo to link to the home page result the user is frustrated and confused about how to navigate back to the home page By having IBM Tealeaf cxReveal cxReveal User Manual access to mobile device gestures in BBR you see where the visitor struggled multiple taps on the logo and you can share this information with the mobile app developer Note Highlighting in BBR is not supported for mobile gestures typell messages Gestures are enabled in the supported frameworks as follows Table 2 Enabling gestures reference table Framework Method for enabling For more information see iOS Gestures are enabled in the IBM Tealeaf CX Mobile iOS Logging TLFConfigurableItems plist file in Framework Guide each application in which you want to capture gestures Android Gestures are enable in the IBM Tealeaf CX Mobile Android mainActivity jar file in each Logging Framework Guide application in which you want to capture gestures UIC Java based Gestures are enabled in the IBM Tealeaf CX UI Capture j2 Guide web TealeafSDK js file configuration application object Analyzing gesture events in BBR When you replay sessions from a mobile device in BBR a graphical representatio
130. m the Search Scope drop down you can select how the populated search fields are logically bound in the search Option Description AND Same Session given fields must match against a session AND Same Page Completed only given fields must match against a single page in a session Chapter 4 cxReveal Searching for Sessions 23 OR Any Session Any given field must match against the session Field criteria Depending on the type of search field you might be required to specify extra criteria including values for the fields and any search operators to apply See Searching Session Data in the IBM Tealeaf cxImpact User Manual Submitting a search When you add all fields specified operators and entered field values for your search click Search to submit it Empty fields are not applied to the search Note Depending on the search terms and values that you specified the search can take a while to return results Define your search terms as narrowly as possible Search Configure Help GMT 7 CSR Logout Search Online Help Completed Session Search ia v ua x Select Template 5 Search Opticas Sea Status Template Default Completed This will search across Ml i Com search nange ory Tocay brat eno Basic Search Fields Search Scope AND Sam All Text Sessions Found x Text in Request All Text Occurrences Found x Text in Response All Text includes indexes aarchad
131. m the web server When you clicked a button a form was submitted When you clicked a link a new page was loaded For applications built on this framework an individual event might occur only once per page In rich internet applications however this paradigm was altered Many user interactions on a page do not change the page itself In fact a user can complete the same action of interest multiple times For example suppose that your web application enables the entry of multiple addresses from a single form When Submit is clicked the address data is submitted and the form is cleared enabling another entry In this case the same event SubmitAddress can occur multiple times on the same page In Tealeaf you want to be able to track all of these occurrences instead of just the first one Note A primary usage for step based eventing is to track events that may occur multiple times on a single page Through step based eventing you can create Tealeaf events of these user interface events that are generated by your rich internet application In addition to creating events from individual hits you can also create events from steps which are individual user actions that are captured from the client application and submitted to Tealeaf by using one of Tealeaf s client frameworks e A step can be considered a subhit of a hit a step reflects a discrete trackable user action or a server side action that does not result from a user action s
132. more information about provided step attributes see Pattern Objects Reference in the IBM Tealeaf Event Manager Manual For more information about provided step based eventing see EES Reference Tealeaf Event Reference in the IBM Tealeaf Event Manager Manual Step trigger types To support step based eventing the Event Manager now provides two more trigger types Trigger Description Every Step Event is evaluated with other events in each step After Every Step Event is evaluated after every step is evaluated Note This trigger is rarely used In the previous example any event triggered to fire on Every Step is checked for each combination of JSON message and environmental data In the previous example any Every Step event is checked for the load unload exception and other data message Note Step attributes are permitted to reference objects from the parent hit As a result you can reference hit attributes in step events but not vice versa In the event definition the trigger can be selected from the Evaluate drop down x Default Trac Rept Every Step After Every Step After Every Hit Last Hit End af Session jutes Figure 41 Available event triggers Chapter 6 cxImpact Browser Based Replay 109 110 Available triggers are displayed in the order of evaluation For particular hit with underlying steps each Every Hit event is evaluated first followed by each Every Step event and
133. n Session List Commands The following sections describe the available commands in the session list page Session List Icons At the top of the session list and in each row of the session list you can select one of the following command icons IBM Tealeaf cxReveal cxReveal User Manual Table 1 Session List Icons Icon Command Description Replay To replay a session select it and click POR the Camera icon next to it Depending on your group permissions user permissions or both you can choose to replay the selection in the browser or in the IBM Tealeaf CX RealiTea Viewer if it is installed on your local desktop and enabled in your Tealeaf solution For more information about browser replay see CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual RIV is a stand alone application that must be installed on your local desktop For more information about browser replay see RealiTea Viewer RTV User Manual in the IBM Tealeaf RealiTea Viewer User Manual Page List View the page list for the session See Searching Session Data in the IBM Tealeaf cxImpact User Manual By QuickView View the events and any related dimensional data for each event firing in the session See Searching Session Data in the IBM Tealeaf cxImpact User Manual Session Info View session properties Depending i on the type of session the session properties vary For active sessions the session
134. n of a mobile device is displayed in the viewing area Like standard BBR you can replay the customer s session from beginning to end or you can go through the session one page at a time by clicking the UI events in the Navigation pane The gestures are displayed graphically on the graphical representation of the device Additionally you can review the request and response message formats Session Timeout If a BBR session has been idle for 30 minutes it is timed out by the server If you fail to browse to new pages within the timeout period you must close and reload the session in BBR to continue navigating Check the session identifier and the page you were on before you click Close Finding Pages In the Navigation pane you can review the pages from the current session that apply to the current mode For example if you are currently in Replay mode only pages that can possibly be replayed in BBR are displayed in the Navigation pane Page List To see a list of all pages in the session click the Page List icon in the toolbar To jump to a page click the Blue Arrow icon in the leftmost column of the Page List Chapter 6 cxImpact Browser Based Replay 43 Managing BBR Panes The Browser Based Replay interface can be altered to display the most important content that is needed to find pages and replay sessions You can toggle the display of the panes in the left sidebar and the entire sidebar too
135. ng searches Saving searches Opening searches Reference Building and submitting a mn Search template Selecting dates Specifying a search Field Types Search Configuration Window Search Scope Copyright IBM Corp 1999 2014 lt RD No Nm UT o Q 10 10 10 11 12 12 13 14 14 15 15 15 19 16 17 17 17 17 18 19 20 20 20 21 21 22 22 22 23 23 23 Field criteria Submitting a search Toolbar Reference Search Results Types of searches Session List Displayed Session Limits Session List Fields Session List Commands Additional Search Results informati n Sub Search Chapter 5 cxReveal Searching Sessions by Session Attribute Overview of Session Attribute Search Differences between cxImpact Search and cxReveal Search Selecting cxReveal search templates Selecting a Session List Template Specifying Search Terms Available Dates cxReveal Comparison Operators Modify Search Options Running Searches Search results Chapter 6 cxlmpact Browser Based Replay Overview Opening BBR For Active Sessions For Completed Sessions Replaying Sessions Replay View Replay Session Replaying sessions from mobile visitors Session Timeout Finding Pages Managing BBR Panes Searching Archived Sessions for Text Sharing Replays Sharing with Email Copy the sess
136. ns As a result operators such as equals perform text based comparisons even if the captured value is a numeric or Boolean value Data availability Like the hits that contain them steps are processed in isolation from all other steps For example if you want to use data from step 1 for use on step 2 you must create an event to record the data from step 1 for later use Since each step is associated with a parent hit any hit attributes triggered on the parent hit are available for reference in each step of the hit However step attributes are available only within the single step that is being evaluated If you want to use a hit attribute in a step attribute the event trigger must be configured to be evaluated on one of the step triggers Data from events that are triggered on previous steps is available in later steps Using data between step attributes A step triggered event uses only data that is contained in the step in which it is triggered which is a similar behavior to how hits are triggered To use data from step 1 in step 2 you must record the data from step 1 in an event and then reference the event in step 2 For example suppose your request data for a single hit looks like appdata TLT URL tealeaftarget php TLT CUI URL checkout StepAttributes type 4 offset 8063 count 1 event type change target id firstname idType 1 type INPUT dwe
137. nt are subject to change or withdrawal without notice and represent goals and objectives only This information contains examples of data and reports used in daily business operations To illustrate them as completely as possible the examples include the names of individuals companies brands and products All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental COPYRIGHT LICENSE This information contains sample application programs in source language which illustrate programming techniques on various operating platforms You may copy modify and distribute these sample programs in any form without payment to IBM for the purposes of developing using marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written These examples have not been thoroughly tested under all conditions IBM therefore cannot guarantee or imply reliability serviceability or function of these programs The sample IBM Tealeaf cxReveal cxReveal User Manual programs are provided AS IS without warranty of any kind IBM shall not be liable for any damages arising out of your use of the sample programs Trademarks IBM the IBM logo and ibm com are trademarks registered trademarks of International Business Machines Corp registered in many jurisdictions wor
138. ntation is available at the following website https tealeaf support ibmcloud com Use the information in the following table to view the product documentation for IBM Tealeaf Table 13 Getting help To view Do this Product documentation On the IBM Tealeaf portal go to gt Product Documentation Help for a page on the IBM Tealeaf Portal On the IBM Tealeaf portal go to gt Help for This Page Help for IBM Tealeaf CX PCA On the IBM Tealeaf CX PCA web interface select Guide to access the IBM Tealeaf CX PCA Manual Available documents for IBM Tealeaf products Use the following table to view a list of available documents for all IBM Tealeaf products Table 14 Available documentation for IBM Tealeaf products IBM Tealeaf products Available documents IBM Tealeaf CX IBM Tealeaf Customer Experience Overview Guide IBM Tealeaf CX Client Framework Data Integration Guide IBM Tealeaf CX Configuration Manual IBM Tealeaf CX Cookie Injector Manual IBM Tealeaf CX Databases Guide IBM Tealeaf CX Event Manager Manual IBM Tealeaf CX Glossary IBM Tealeaf CX Installation Manual IBM Tealeaf CX PCA Manual IBM Tealeaf CX PCA Release Notes Copyright IBM Corp 1999 2014 125 126 Table 14 Available documentation for IBM Tealeaf products continued IBM Tealeaf products Available documents IBM Tealeaf CX IBM Tealeaf CX RealiTea Viewer Client Sid
139. ntex Gc anmsterm CANISTER 1 594 20120716 MUIR dattesessionit 145746 Page Title T me Stamp Gen Time NetTrip RaundTrip Response Size Status v 52 Homepage 07 16 2012 14 12 0 553 0 010 0 563 24 597b 200 e ScreenView LOAD root 07 16 2012 14 12 0 000 0 001 0 001 270b 200 E ScreenView LOAD root root 07 16 2012 14 12 0 000 0 001 0 001 270b 200 UI xpath HTML 0 Boc 0 Dtv 0 D1v oL C 07 16 2012 14 12 0 000 0 000 0 001 270b 200 22 Customer Login 07 16 2012 14 12 0 522 0 009 0 532 15 868 200 im ScreenView LOAD root 07 16 2012 14 12 0 000 0 001 0 001 270b 200 iu ScreenView LOAD root root 07 16 2012 14 12 0 000 0 001 0 001 270b 200 Mt xpath HTW 0 B00Y 0 L DIY 0 DTV 0 C 07 16 2012 14 12 0 000 0 000 0 001 270b 200 gt 4 Customer Login 07 16 2012 14 12 0436 0 008 0 495 15 3886 200 gt 35 Home page 07 16 2012 14 13 0 521 0 009 0 531 24 597b 200 v Nine West Women s Lucero Purnp 07 16 2012 14 135 2436 0 030 2468 37 960b 200 E ScreenView LOAD root 07 16 2012 14 13 0 000 0 000 0 001 270b 200 iE ScreenView LOAD root root 07 16 2012 14 13 0 000 0 000 0 001 270b 200 N id sttnbuteS02 value event click 6 07 16 2012 14 13 0 000 0 000 0 001 270b 200 WI id attribute502 value 43 event change 6 07 16 2012 14 13 0 000 0 000 9 001 270b 200 Ut id attribute 502 value 43 event click 6 07 16 2012 14 13 0 000 0 000 0 001 270b 200 Be Shopping Cart 07 16 2012 14 13 1 254 0 024 1 278 7 613b 200
140. one value that is between the two specified values Searching active sessions Sub Searches can be applied to active sessions Limitations 1 The search is applied only against the pages ScreenViews and UI events that are currently listed in the Navigation List Note Before you define a Sub Search against an active session you must refresh the list of pages by using the Refresh button in the toolbar 2 Any actions that are not applied to a session until it is completed are not searchable in the session Events that are triggered on the Last Hit or End of Session trigger cannot be displayed in an active session and are therefore not searchable Filtered Results After a Sub Search is specified and run the Navigation List is filtered to display only the matching hits Chapter 6 cxImpact Browser Based Replay 75 Table 7 Filtered Results NER wow w www Figure 33 Nav List before Sub Search Page Title BE Home page Ul TLA 6 veh 4 Customer Login 16 Account 07 Cameras Elect Cell Phones Ejio Cell Phones 812 Cell Phones Eh Dis Cell Phones Ek 16 Cell Phones Eh 518 Compare Produ 120 Strauss and Ples 721 Strauss and Ples 823 Strauss Ples 24 http www stra 26 Strauss and Ples 127 http www stra 329 Strauss and Ple 30 http www stra 132 Strauss and Ples 2 33 http www stra 235 Strauss Ples 1336 Home page Time Sta 07 27 2012 07 27 20
141. orm field and link highlighting and also the population of user input Use Hit Number in Navigation List When enabled hit numbers are displayed in the navigation list and UI event hits if present are marked with the hit number too f this option is disabled page numbers are used instead UI events are not numbered When fragment merging is enabled hit numbers are prefaced by an indicator as to which fragment the hit belongs See Merging Session Fragment Overrides on page 85 Use Default Page Name in List When enabled select the default page name in the navigation list You can choose between Show URL Show TLT URL and Show Page Title Merge Session Fragments For completed sessions refreshes the session looking for session fragments that may be part of the current session See Merging Session Fragment Overrides on page 85 Report Javascript Errors Displays errors that are produced by the page If this option is disabled page errors are not displayed Resize Replay Pane to Match Session When enabled BBR automatically resizes the replay pane to match the screen dimensions and positioning of the web client that is used by the visitor This option is enabled by default Note This option is only enabled if you have an IBM Tealeaf CX Mobile license Edit Rules Profile You can use the Rules Profile Editor to view your list of existing rules You can add rules delete rules edit rules rename rules and view proper
142. ou can however search for events through BBR and Chapter 6 cxImpact Browser Based Replay 121 122 It is possible to move data from one location in the request into another section which is automatically indexed for search Note If you must index some JSON based session data for search you must use a privacy rule to insert the data into the appdata section Creation of the rule requires configuration of a regular expression to locate the data Regular expressions are considered an advanced configuration option as if they are poorly specified they can significantly impact system performance For more information about configuring regular expressions contact Tealeaf http support tealeaf com Use of privacy rules against JSON message data is likely to be supported in a later release Reference Section Description CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual BBR documentation Browser Based Replay Interface in the IBM Tealeaf cxImpact User Manual How to use BBR including how to access request view TEM Hit Attributes Tab in the IBM Tealeaf Event Manager Manual How to create hit attributes or step attributes in Event Manager TEM Events Tab in the IBM Tealeaf Event Manager Manual How to create events in Event Manager UI Capture for Ajax Guide in the IBM Tealeaf UI Capture for Ajax Guide Reference guide for the IBM Tealeaf CX UI Capture for AJAX solution Tealeaf Android Logging
143. ou can search active and completed sessions An active session is a visitor experience with the web application that is still on going You can monitor visitors while they are browsing the web application Acompleted session is a session that the visitor is no longer experiencing The visitor has either left the web application or has otherwise interrupted activity for a sufficient length of time You can also complete a search of both active and completed sessions by using a Sessions search template Note IBM Tealeaf cxReveal is licensed to support up to five search fields for each type of search Active Session Closed Sessions All Sessions excluding the following search fields All Text Text in Response or Text in Request This limit O Copyright IBM Corp 1999 2014 3 4 applies to the IBM Tealeaf cxReveal capability provided natively through the Tealeaf Portal or to searches run through the IBM Tealeaf cxReveal API To begin searching sessions select Search in the Portal menu Then select the type of session for which to search See Chapter 4 cxReveal Searching for Sessions on page 15 Template Default Active This will search across available Active sessions Search Scope ano Same Session zi Text in Response x Sessio dex o TLT Session ID Text in Response mcludes z plesser Login 10 Login ID User ID Login ID includes a Inobod y amp itealeaf com Chent IP ser T Browse
144. owser Processing logs Displays the logs from the rendering engines that show the processing being performed by the Replay Server This option is available to users with Admin authorization only Information in the Processing logs can help users diagnose and troubleshoot problems related to the customer s session 80 IBM Tealeaf cxReveal cxReveal User Manual For information about how to use real time logging of Replay Server see Using real time page load logging information for session diagnostics in the IBM Tealeaf cxImpact Administration manual Full Page List Opens the Page List Session menu Note The Session menu is not available if all of the underlying features are separately disabled in BBR Note The Session menu is not available if the current session was loaded from a TLA file Send to Event Tester Send the current session to the Event Tester The Event Tester can be used to evaluate event definitions against sessions that are found through search or uploaded to the server Send Link By Email Opens a window for emailing a direct link to the BBR session A message can be included with the link BBR replay links can be configured to last for a predefined number of days Copy Link To Session The direct link to the session is displayed in place of the toolbar The X button closes it and re displays the toolbar View in RTV Downloads the session for desktop viewing in the IBM Tealeaf CX RealiTea Viewer
145. pMode enabled the RemapHost node specifies the host name to which to remap IBM Tealeaf cxReveal cxReveal User Manual RemapPort is used to remap port numbers to other numbers This value is needed when images or other page elements are available on a port other than the port number that appears in the captured data IgnoreURL specifies the URLs that must not be displayed in the NavList It supports the asterisk wildcard In the following example any URL matching path axd with query parameters is ignored lt IgnoreURL value path axd gt ResponseMod is used to apply regular expressions to response pages to alter them as might be required for replay For example you might use it to disable a JavaScript that forces a page to break from a FRAMESET if it finds itself in one The ResponseMod node has the following attributes lt ResponseModify url pattern top location location replacementString 0 occurrences first id 7 gt PopupURL Similar to IgnoreURL rules PopupURL rules can be used to identify popup pages BBR includes these pages in the NavList and displays them in the main replay window lt PopupURL value path popup asp id 3 gt Note PopupURL behavior is different in RTV See RealiTea Viewer Profile Options in the IBM Tealeaf RealiTea Viewer User Manual External FileModify These rules are used to modified external files that are referenced in the response In the following example an
146. pped traffic is delivered Response Modification If you want you can modify content in the response by using simple search and replace Property Description URL The URL whose response you want to modify Pattern The pattern for which to search in the response The pattern can be specified as a regular expression Special regular expression characters such as or must be escaped by using a backslash For example Replacement The replacement text for the found pattern Replace The occurrences for which to make the replacement White List Rules By default the Replay Server operates in Blacklist mode in which all URLs are permitted to contact the origin server In many environments this ability to touch the origin server during replay can not be desirable or even permitted In Whitelist mode you can configure URL patterns that are permitted to contact the origin server and all other URLs are blocked Note Whitelist mode must be enabled in each Replay Server in your environment Whitelist and Blacklist mode rules apply only if the Replay Server is not able to satisfy the request for content from its local cache of objects or from a TLI Server that is deployed in your environment Regular expressions When you enable Whitelist mode for the Replay Server you can specify the set of URLs that are permitted to contact the origin server through the Portal Management page Using regular expressions you can spec
147. ps can be displayed in a more user friendly format Note Replay of step based events in RTV is not supported Navigable Pages List Through the request view of BBR you can create hit attributes and events for steps When you load a session that contains JSON based steps into BBR the Navigable Pages List looks like Chapter 6 cxImpact Browser Based Replay 111 Navigation 301 Moved Permanently 301 Moved Permanently 1 Home page UIEvent 1 4 2 Sony VAIO VGN TXN27N B 11 Ul UIEvent 1 4 http straussandplesser com http straussandplesser com 3 Strauss and Plesser Ut UIEvent 1 4 4 Digital Cameras Cameras E Wi UlEvent 1 3 http straussandplessercom 5 Strauss and Plesser Ul UIEvent 1 4 Cameras Electronics Englis Digital Cameras Cameras E Ul UIEvent 1 3 http straussandplessencom 8 Strauss and Plesser Ul UIEvent 1 4 9 Cell Phones Electronics Enc Ul UlEvent 1 3 http straussandplesserncom 10 Strauss and Plesser Ul UIEvent 1 4 a Ba Digital Cameras Cameras E Ul UIEvent 1 3 conf Figure 42 BBR Navigable Pages List In the preceding image the step that is captured from the visitor s user interface are indicated by the UIEvent label In the preceding example each instance also 112 IBM Tealeaf cxReveal cxReveal User Manual lists the range of user interface
148. r Manual Table 9 Replay Rule Types continued Rule Name XML Node Description Dynamic Response Modification Rules DynResponseMod When replaying a session that includes data that is delivered from a third party the contents from the third party must be associated with a specific request If the third party content is required to accurately represent the customer s experience a dynamic response modification rule must be configured to acquire the content at replay time Dynamic External File Modification Rules DynExternalFileMod If the main page loaded into RTV references a separate file that is not part of the session the file may require modification before it is loaded into RTV For example if a JavaScript file referenced by a page in a session contains a domain reference that reference can result in a JavaScript error during replay You can design dynamic external file modification rules to apply to the referenced JavaScript file that modify the file before it is loaded into RTV Remove this page from Replay IgnoreURL IgnoreURL removes pages that should not be replayable from the Viewable Pages list This rule is available in the BBR Rule Profile Editor Host Remap Portal Remap RemapHost RemapPort RemapHost remaps the host that is named in the HostProfile node to some other host For example you can use this mapping to replay session data from a backup server instead
149. r Type Sau Hit Count First Page Last Page Interesting Sessions Page Info Session Attribute Search IBM Tealeaf cxReveal also supports the ability to search for sessions as soon as they are detected by Tealeaf by using a preconfigured set of session attributes as your search terms Using a search template of IBM Tealeaf cxReveal type you can specify values for session attributes such as the visitor s login ID on which to search for their sessions Note Searching for session attributes requires the installation of the IBM Tealeaf cxReveal database and additional configuration See Configuring Session Attribute Search in the IBM Tealeaf cxReveal Administration Manual For more information about defining searches by using session attributes see Chapter 5 cxReveal Searching Sessions by Session Attribute on page 33 Depending on your web application and how Tealeaf is configured to monitor it these session attributes can be defined by Tealeaf event at any time during the session For more information contact your Tealeaf administrator IBM Tealeaf cxReveal cxReveal User Manual cxReveal Sessions List After you run your search the list of matching sessions is displayed in the Sessions List To replay session click the Camera icon in the same row Displayed Time Zone GMT 08 00 Peafic Time US amp Canada Session List Template lt Default gt zl Displaying 100 of 153 matching
150. rded value for the selected session attribute Not case sensitive matching does not equal Entered value does not exactly match the most recent recorded value for the selected session attribute Not case sensitive matching IBM Tealeaf cxReveal cxReveal User Manual like Entered value is similar to most recent recorded value for the selected session attribute Submitted value can be partially matched to the selected attribute This operator is not available if MD5 hashing is applied to the search field not like Entered value is not similar to most recent recorded value for the selected session attribute Submitted value does not partially match the selected attribute This operator is not available if MD5 hashing is applied to the search field Modify Search Options As needed you can change options for your search by using the left panel of the Portal search screen The following options are available for IBM Tealeaf cxReveal searches Sort Results By Search Servers Automatic Search Timeout Automatic Stop Limit See Selecting and modifying search options on page 15 Running Searches After you specify your search terms and search options to run your search click Search The Search Status dialog updates you on the progress of your search When results are found they are displayed in the selected session list For more information about troubleshooting issues see Troubleshooting cxReveal
151. rop down Option Description All Pages menu Show all pages in the Navigation List This view is the default one Expand All Pages Switch to All Pages view and expand all pages UI events and screen views in the Navigation List Collapse All Pages Switch to All Pages view and collapse all pages UI events and screen views in the Navigation List Subsearch menu Options pertaining to a filtered navigation list Search List Show list of pages after the Subsearch filter is applied Hits Detail Show details on the hits that match the filter conditions See Hit Details Hit Details In the Hit Details popup you can review the details of the hits that match the Sub Search results To jump to the occurrence double click the row in which it is listed TheHit Details window closes and BBR displays the matching page ScreenView or UI event where the Sub Search match occurs in the current view Request Response or Replay Chapter 6 cxImpact Browser Based Replay 77 Sub Search Hit Details Matching occurrences found 10000 e Cet TLTSID 956E025D060F6741345D4B1B67793DE5 Text 13 bet t TLTHID 8E18596184496471EEZEB6C1DEB14BD3 33 Een tho TLTUID2A13C5523FB53AC1D7Bd4FEBF280D866B 33 Eres tl lRL2 store defaultpage 33 t SERVER 206 189 17 19 5 Eres tl TLT HOST NAME www straussandplesser coarm 13 TLT APPLICATION NAME store 33 bus tl HTTP COOKIE2magento fu3 amp lwdbzubrmyxzvhuizac 34 Roan
152. rovide you as customer the ability to collect personal information from end users via cookies and other technologies you should seek your own legal advice about any laws applicable to such data collection including any requirements for providing notice and consent where appropriate IBM requires that Clients 1 provide a clear and conspicuous link to Customer s website terms of use e g privacy policy which includes a link to IBM s and Client s data collection and use practices 2 notify that cookies and clear gifs web beacons are being placed on the visitor s computer by IBM on the Client s behalf along with an explanation of the purpose of such technology and 3 to the extent required by law obtain consent from website visitors prior to the placement of cookies and clear gifs web beacons placed by Client or IBM on Client s behalf on website visitor s devices For more information about the use of various technologies including cookies for these purposes See IBM s Online Privacy Statement at http www ibm com privacy details us en section entitled Cookies Web Beacons and Other Technologies Notices 129 130 IBM Tealeaf cxReveal cxReveal User Manual Printed in USA
153. sion they are still faster than IBM Tealeaf cxImpact search The maximum number of returned sessions is limited to 100 Results are returned based on the last use of the session which is recorded as a timestamp in the database record More recent Last Use values are listed first For completed sessions the Last Use value is the time when the session was closed For active sessions the Last Use value records the last time the database record was updated with a new or changed session attribute Since a session attribute search queries a database the accepted wildcards and the available comparison operators are different They are described in more details Note The IBM Tealeaf cxReveal database stores only the latest value of each session attribute for a given session You cannot use session attribute search to track changes in values of session attributes throughout the session For example searching for a specific URL is unlikely to return results unless the latest or last URL of a session is a match Note Session attribute search in IBM Tealeaf cxReveal is best utilized for searching all sessions by using a well known session attribute for purposes of retrieving and replaying the session Typically this session attribute is the identifier of the visitor to your site IBM Tealeaf cxImpact search is more appropriate for exploratory or generalized searches IBM Tealeaf cxImpact searches request and retrieve a larger volume o
154. sion is fragmented Pages that are numbered with two dashes can indicate UI hits pages that are served from a caching server or non pages such as redirects UI events are positioned beneath the page where they were detected Pages that are followed by an asterisk and a number in parenthesis for example 110 indicate that was a cached back page was hit The number in parenthesis is the previous page hit If you want you can display the hit number instead of the page number in the first column To toggle display of hit numbers select Options drop down gt Options gt Use Hit Numbers in Navigation List When the above is selected hit numbers are displayed for all objects in Request and Response view and only for pages in Replay view Chapter 6 cxImpact Browser Based Replay 59 Table 5 Navigation pane hierarchy continued Icon Term Description 3 2 Page The title of the UI event provides some information about the event continued that occurred If the session is captured by using a Logging Framework from IBM Tealeaf CX Mobile for Mobile App there are no page numbers as sessions for mobile native application sessions do not contain viewable pages Red text indicates a hit that either returned an error such as HTTP 400 or 500 or a request that the visitor canceled before it completed loading gt Caret Click to display the sub page that is associated wi
155. sions This limit can be configured by Tealeaf administrators See cxReveal Settings in the IBM Tealeaf cxReveal Administration Manual Another limit to the number of sessions is defined per search template Typically this value is much higher than 100 Therefore the base setting is applied See Configuring Search Templates in the IBM Tealeaf cxImpact Administration Manual The search results can indicate that more than 100 sessions have been found Only the first 100 are displayed and accessible through the Portal Note To display sessions that are not returned in the initial search you can sort the results by the Hit column or the Session Time column and then refine the search criteria to retrieve results only between the last session in the current list and the limit that is specified in the search configuration Session List Fields By default for completed session search the following fields are displayed in the session list For more information about the displayed icons see Session List Icons Field Description Session Time The time and date for the most recent page in the session Duration The duration in seconds of the session Login ID The login identifier if applicable that was used during the recording of the session Events Any Tealeaf events that were triggered during the session For more information about a session event move your mouse over its icon Hits The number of hits in the sessio
156. sults Search template When you begin a search you can specify your search criteria which are available to you through a search template A search template contains a predefined set of fields and initial values to help you to create better search results that are based on your Tealeaf solution and its data The name of the currently selected template is displayed as a hyperlink just below the toolbar Search template types There are three types of search templates available depending upon the type of search you choose to conduct Search templates are defined and organized according to the type of search you are running Active For searches of active sessions the available templates are listed under the Active heading Since active sessions have not been indexed yet the available search fields are typically a subset of the available search fields for completed sessions O Copyright IBM Corp 1999 2014 15 Completed For searches of sessions that are completed and indexed the available templates are listed under the Active heading These search templates can be configured to search for data that is inserted or otherwise modified after the session completes All Sessions These templates can be used to search both active and completed sessions When a search is run one query examines the active sessions and another query is formed to search the completed sessions Selecting a search template To change the current
157. support for new Linux platforms See Release Notes PCA in the IBM Tealeaf Release Notes Passive Capture Application You must be able to configure the capture of the application json POST data types through the IBM Tealeaf CX Passive Capture Application 3 One or more of the Tealeaf capture solutions Table 10 Pre Requisites Solution Description Documentation IBM Tealeaf Used to capture client side user UI Capture for Ajax Guide in the CX UI interface events for AJAX based IBM Tealeaf UI Capture for Ajax Guide Capture for applications AJAX IBM Tealeaf Used to capture client side from Tealeaf Android Logging Framework CX Mobile Android based mobile native Reference Guide in the IBM Tealeaf Android applications Android Logging Framework Reference Logging Guide Framework IBM Tealeaf Used to capture client side from Tealeaf iOS Logging Framework CX Mobile 105 mobile native applications Reference Guide in the IBM Tealeaf iOS Logging iOS Logging Framework Reference Guide Framework Limitations The maximum length for selected values of text for attributes and events is 256 characters Sequence and distance events Note Distance and Sequence events operate on hits not steps As a result the distance between events on multiple steps of the same hit evaluates to zero 0 Technical definition A step is defined as a specially formatted JSON message that is submitted by t
158. t replay through your browser see CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual Replay through requires installing the application on your desktop system See RealiTea Viewer RTV User Manual in the IBM Tealeaf RealiTea Viewer User Manual 38 IBM Tealeaf cxReveal cxReveal User Manual Chapter 6 Browser Based Replay cxImpact Browser Based Replay BBR enables the replay of visitor sessions directly through your web browser Through an easy to use interface you can review in real time all pages in visitor sessions as they are displayed to the user Or you can quickly step through selected pages to identify issues that occurred during the session The following terms are frequently used Replay replay is the display of the visitor s experience with your web application By assembling all of the requests responses and related data in the sequence of the visitor session the Tealeaf system can replay the session through Browser Based Replay to accurately mimic the visitor experience You can replay both active sessions and completed sessions Additionally users with Admin authorization can view page load details in real time to assist with diagnostics and to help identify specific files that might be the cause of discrepancies in fidelity For information about how to use real time logging of Replay Server see Using real time page load logging information for session
159. t which to begin the replay in the Navigation pane 2 Click the Start Replay Start Replay icon in the toolbar 3 You can choose to replay the session as it was captured or to delay each page a preset number of seconds During replay a counter at the top of the page indicates how many seconds remain in the replay of the current page To stop replay at any time click the Pause Stop Replay icon in the toolbar The currently replaying page remains in the Content Pane for further exploration Replaying sessions from mobile visitors If you have licensed and enabled the IBM Tealeaf CX Mobile module BBR supports the replay of user interface events that are captured from the visitor s mobile browser Chapter 6 cxImpact Browser Based Replay 41 42 To render sessions that are captured from mobile devices for display in the web browser the Tealeaf Replay Server uses an embedded renderer that is based on the Chromium engine For best results in replay of mobile based sessions use the Chrome browser in Browser Based Replay The IBM Tealeaf CX Mobile module is a separately licensed module of the IBM Tealeaf CX platform please contact your IBM Tealeaf representative Note If IBM Tealeaf CX Mobile module has not been licensed there are limitations that are applied to replay of sessions in BBR The manner in which you work with mobile device sessions in BBR is basically the same as it is for non mobile device sessions Wh
160. tent window Red text indicates a hit that either returned an error such as HTTP 400 or 500 or a request that the user canceled before it finished loading Events Pane The events that fired for the currently selected hit Each event links to an event chart report for that event Form Fields Pane The posted form fields and parsed URL fields that are associated with the hit These values are used to highlight the form fields that the visitor submitted Session Statistics At the bottom of the page you can review statistics about the current session Toolbar Navigation Hide Start Replay Next Last Request Response Chapter 6 cxImpact Browser Based Replay 47 The top of the replay window contains the following controls and displays Refresh List Active sessions only Page List Hide BBR Options Start Replay First Last Previous Next Request View Response View Replay View Overlays menu Annotations Close Session The toolbar can be configured for individual groups or users Page List Page List e LIIEvent 1 4 i Customer Login 1 12 http straussandplesser cam store Index php custom My Account UTEvent 1 4 Strauss and Plesser 1 3 Cameras Electronics English Digital Cameras Cameras Electronics English 1 5 htto straussandplesserncam store index php mishlist My wishlist
161. th this page Screen View A Tealeaf specific term a ScreenView is defined as a state or stage of a single URL Some web applications can contain multiple sets of user interaction objects that are referenced from the same URL For example a page on your web application may contain multiple tabs in each of which the visitor performs separate discrete actions For tracking purposes you can group user actions by the tab in which they occurred by using the Tealeaf Screen Views Screen Views are displayed in BBR only These subpages are not available for display in RTV ScreenView tracking requires the deployment of a Tealeaf client framework For more information 60 IBM Tealeaf cxReveal cxReveal User Manual Table 5 Navigation hierarchy continued Icon Term Description UI Event UI event is any user interface event Jl that is captured from the visitor s client by using one of the Tealeaf client frameworks For mobile native and AJAX based applications for example some user interactions do not generate a request and corresponding response from the server Using Tealeaf client frameworks you can capture these types of user interface events and actions and submit them for capture and processing to Tealeaf Note Click events are fired after the HTML for the rendered page is stored For the last click event on the page the click event can be delayed until any configured UI custom highli
162. ties You can also edit the raw XML for the rules and view the rules history The Rules Profile Editor in Browser Based Replay supports the following rules Host or Domain IgnoreURL PopupURL Host Remap Portal Remap Host Protocol ResponseMod HighlightonlyURL Chapter 6 cxImpact Browser Based Replay 83 84 Custom UI Highlight Rule BlockedURL PatchResponseWtihPostValue Whitelist Rule Mobile Mod Rule e IgnoreReqVar for Matching URL Suggest Rules When enabled you can view and apply suggested rules for a Microsoft AJAX based session Toggling Display of Ul Events If UI events are present in the replayed session then the UI Events sub menu contains the following options Note If you disable the display of UI events in Browser Based Replay you must log out of the Portal and login again to be able to re enable them Note In UI event hits all of the important data is stored in the request and the response is irrelevant to replay For UI event hits in which the reported status code can cause problems in replay BBR treats the page as Status Code 200 which indicates that all is well For example if the TealeafTarget page reports a Status Code 404 Not Found error BBR treats the page as a Status Code 200 which allows replay to continue despite an issue with a page that is not ever replayable The true status code value reported from the server is stored in the env section of the request
163. tl HTTP COOKIE2magenta fu3 amp lwdbzubmwyxzvhuizac at 3 bres tl HTTP COOKIE2magenta zfu3 amp lwdbzubmwxzwvhuizac 8 5 tl HTTP COOKIE2madgenta zfu3 amp lwadbzubrmyxzvhuizac 13 ze ti HTTP SET COOKIE TLTHID 2F46F398527 C105205 33 EL t TLapiArrivalTimeEx 2008 07 15T19 58 41 904654z 13 pes ti ReqTTLB n Figure 35 Hit Details of matching Sub Search hits Column Description Page The page in the full session where the match was found Note Values of 1 in this column indicate that the page cannot be displayed Location The location in the hit where the match was found Term The search term that was found 78 IBM Tealeaf cxReveal cxReveal User Manual Context The byte number in the request or response where the matching text was found followed by the contextual information that surrounds the matching string Note You can use the text of the Context column to locate other sessions with the same text pattern 1 Highlight the text of interest Do not highlight the byte number 2 To copy the text press CTRL C The text is copied 3 To go to the Search page select Search gt Completed Sessions from the Portal menu 4 Paste the text into the appropriate field See Searching Session Data in the IBM Tealeaf cxImpact User Manual Hit Details context menu The following menu commands are available in the context menu from the Hit Details window When you select a page in the Hit Details window
164. tted to Tealeaf for capture analysis and replay In BBR replay of client user interface events is managed by Replay Server instead of your browser Replay Server renders the user interface event inside the browser control on the server and then delivers the finished rendering to your browser for display For example suppose UI Capture captures a client user interface event in which the following actions occur 1 User selects a drop down menu Menu is displayed 2 User makes a selection from the menu In BBR the captured UI event is displayed as a static page in which the user makes the selection from the menu Sub Search in BBR After you locate a session and opened it for replay in BBR you can search the text contents of the session to filter the displayed list of hits Through Sub Search you specify one or more search terms to examine text or specified fields in the request of the session that is currently loaded in Browser Based Replay e Search terms can be strings or numeric values For numeric values ranged searches are supported When the Sub Search is run the Navigation List is filtered to display only the hits in the session that match the Sub Search criteria Then you can use theHit Details window to further review the matches to locate the specific hit of interest The maximum number of items or occurrences that are returned in a Sub Search is 10 000 There can be multiple items that are returned for an ind
165. ttribute for request body values This is a regex pattern which is used on the raw request body as a whole Use this attribute or requestValue not both When responsePattern is empty this pattern is used as the response replacement pattern responsePattern optional Use this attribute when the response replacement pattern needs to differ from requestPattern You can also use this rule when a value in a query string needs to be patched into a jsonp response The responsePattern attribute is used to specify what to replace in the response This rule is available in the BBR Rule Profile Editor MobileMod Rule Mobi leMod MobileMod Rule corrects the dimensions of mobile devices that are based on user agent information during Replay This rule is available in the BBR Rule Profile Editor Replay Rule Configuration through the Replay Server The Replay Server supports the creation of a custom set of replay rules to apply to BBR sessions These rules are managed by the master Replay Server which publishes them on request to the other slave Replay Servers If you are deploying white lists in an environment with multiple Replay Servers additional configuration is required 92 IBM Tealeaf cxReveal cxReveal User Manual Selecting Replay Rules to Modify To modify replay rules for domains that are monitored by Tealeaf 1 In the Portal menu select Tealeaf gt Portal Management 2 The Portal Management page
166. u want to share the search click the Save check box Note Saved searches are available to all Portal users 4 To save the search click Save To cancel the save click Cancel Opening searches To open a saved search 1 Click the Open icon in the toolbar 2 The Saved Searches dialog is displayed 20 IBM Tealeaf cxReveal cxReveal User Manual Saved Searches test search rp alltext plesser Figure 14 Saved Searches 3 Select the search to open and then click Load The search fields and left navigation pane are populated with the criteria of the saved search Searches that are shared with you are marked with a shared S icon To edit the properties of a search you saved select it and click Edit Note You cannot edit a search that is shared with you To delete a saved search select it and click Delete Note You cannot delete a search that is shared with you Reference For more information about searching for sessions see Searching Session Data in the IBM Tealeaf cxImpact User Manual For more information about configuring search and session list templates see Configuring Search Templates in the IBM Tealeaf cxImpact Administration Manual Building and submitting a search Through session search you can search active completed or both types of sessions that are based on a set of criteria that you define For general information about searching for sessions see Searc
167. uch as a redirect Steps are captured by a client framework which is bundled together and submitted as JSON messages to Tealeaf These messages are then inserted into a designated section of the request of the parent hit Step based eventing enables the capture of multiple events from a single page of your client application Note Step based eventing requires licensing installation and configuration of one of the Tealeaf client frameworks including IBM Tealeaf CX UI Capture for AJAX IBM Tealeaf CX Mobile Android Logging Framework and IBM Tealeaf CX Mobile iOS Logging Framework Beginning in Release 8 5 new versions these frameworks are required to enable step based eventing For more information contact Tealeaf Professional Services Note IBM Tealeaf CX UI Capture for AJAX is only available to legacy users This information provides background information about client framework generated steps and step based eventing Overview An overview of step based events including prerequisites limitations message types and example messages 104 IBM Tealeaf cxReveal cxReveal User Manual Pre requisites To create step based events the following components are required 1 Tealeaf Release 8 5 or later 2 PCA Build 33xx Tealeaf recommends using PCA Build 3330 at a minimum Note Since PCA Build 3330 there were bug fixes and new features that can be of interest to you including the ability to capture IPv6 addresses and
168. ules that are applied to the current page After the rule is applied the Response Modify Rule is applied and the session is reloaded Test Response Modify Rules You can review and test the response modification rules that are applied to the current page Page Load Details You can review the individual objects that are referenced and loaded for a page after session replay completes or interactively during session replay Reviewing page load details after session replay To review the page load details for a page after Session Replay has completed 1 From the navigation area select the page for which you want to review the load details 2 From the menu option drop down list select View gt Page Load Details The Page Load Details window is displayed For a description of data that is displayed in the Page Load Details window see Working with the Page Load details window Reviewing page load details during session replay To review page load details during session replay 1 Load the session for viewing 2 While the session is replaying select Page Load Details from the Processing window The Page Load Details window is displayed IBM Tealeaf cxReveal cxReveal User Manual For description of data that is displayed in the Page Load Details window see Working with the Page Load details window Working with the Page Load details window The time in seconds that it took to render the page is displayed at the top of
169. up dialog select Browser 4 The selected session is opened in BBR in a new browser window See Monitoring Active Sessions in the IBM Tealeaf cxImpact User Manual 40 IBM Tealeaf cxReveal cxReveal User Manual For Completed Sessions 1 Select Search gt Completed Sessions in the Tealeaf Portal menu 2 Select Completed search template 3 Specify the search criteria for which you are looking 4 Next to the session you want to replay click the Replay icon 5 In the popup dialog select Browser 6 The selected session is opened in BBR in a new browser window Replaying Sessions You can examine pages as they are displayed to the visitor and replay the visitor s experience through your web browser For best replay results replay the session in the same browser that was used to create the session This information is displayed along the User Agent Information Bar under Best Replayed Using Note Replay of sessions across multiple browser tabs or multiple browser windows is not supported Note BBR cannot set cookies that are intended to be captured as part of the visitor experience If cookies are integral to replay you must use the IBM Tealeaf CX RealiTea Viewer desktop application instead Replay View To view a page as the visitor saw it 1 Select the page in the Navigation pane 2 In the toolbar click the Replay icon Replay Replay Session replay the entire visitor session 1 Select the page a
170. view session data 46 IBM Tealeaf cxReveal cxReveal User Manual IBM Tealeaf CX Session View Navigation Filter By Page 1 Cell Phones Electronics En gt 3 Strauss and Plesser E gt 15 Strauss and Plesser b 37 Strauss and Plesser 019 Strauss and Plesser gt 10 Strauss and Plesser gt 11 Customer Login 14 Strauss and Plesser 315 Home E Event Met Browser Type iii gt b Event Occurrences in Session 1 Value Text Firefox E Event MetFixed Browser Version TF L Event Occurrences in Session 1 L value Test Firefox3 E XIII Event DAR 727 Event Occurrences in Session 1 Value Text magento uorking3imt ct MBL Content Tune Fond m Field Name Value No Form Fields for this page Options Overlays Start Replay Next Last Gen Time 0 834 Browser Firefox Browser Platform WinXP Request Response Net Trip 0 031 Best Replayed Using Firefox3 0 Sep Strauss amp Br 1573 pecialt Apparel Home Electronics Cell Phones Select Your Currency US Dollar USD SHOP BY SHOPPING OPTIONS PRICE 100 00 200 00 3 300 00 400 00 2 COLOR Black 2 Silver 3 MANUFACTURER At amp t 1 Sony 1 Samsung 1 BlackBerry 1 Nokia 1 Cell Phones 5 Item s View as Grid List Replay Round Trip 0 865
171. xReveal Overview dashboard 11 10 1 3 2010 11 09 2010 cxReveal Admin cxReveal User N D 1043 2010 10 20 2010 10 27 2010 11 03 2010 Time Figure 5 User Searches Search Effectiveness The Search Effectiveness component charts the effectiveness of searches each day over the preceding four weeks by each IBM Tealeaf cxReveal user group To see the report data click the View Report Data icon in the corner of the dashboard component For more information about this report see Monitoring User Activity in the IBM Tealeaf cxImpact Administration Manual 11 09 2010 cxReveal Admin cxReveal User 00 00 04 00 08 00 12 00 16 00 20 00 Time Figure 6 Search Effectiveness Sessions Replayed This component indicates the number of daily sessions that are replayed by each IBM Tealeaf cxReveal user group over the preceding four weeks 12 IBM Tealeaf cxReveal cxReveal User Manual see the report data click the View Report Data icon in the corner of the dashboard component For more information about this report see Monitoring User Activity in the IBM Tealeaf cxImpact Administration Manual 10 13 2010 11 09 2010 cxReveal Admin cxReveal User 0 1043 2010 10 20 2010 10 27 2010 11 03 2010 Time Figure 7 Sessions Replayed Replay Use This percentage chart indicates the replays that are run per session as a percentage for each day over the preceding four weeks for each IBM Tealeaf cxReveal user
172. xample Field Description TLFID 375TLFactValue The Tealeaf event with internal identifier 375 was recorded This field contains its recorded value TLFID 375 TLDiml This field contains the plain text value of dimension 1 recorded when event 375 occurred TLFID_375 TLDimHash1 This field contains the hashed value of dimension 1 recorded when event 375 occurred e Hashed dimension fields are stored to enable search for dimension values that are longer than 32 characters This data is not user readable Available operators The following operators can be available to use to search the selected location for the specified string Note Depending on the type of data that is specified for the search term some of the following operators are not available Operator Description contains Search location contains the specified string IBM Tealeaf cxReveal cxReveal User Manual does not contain Search location does not contain the specified string matches Search location matches the specified string does not match Search location does not match the specified string less than equal to For numeric values the search location contains at least one value that is less than or equal to the specified numeric value greater than equal to For numeric values the search location contains at least one value that is greater than or equal to the specified numeric value between For numeric values the search location contains at least
173. y 119 Dashboards Active Search Analyze Configure Tealeaf Help UTC 08 ADMIN Logout Search Online Help Name Sessions 0 message context type Event Ey Hal Description Sessions 0 message context typs Event Ea EN Evaluate Every Step j Tack First per Session gt Value Type Count Only Value Report Groups More Options M active searchable amp Reportable Advanced Mode All of the following conditions must be met zl Session Attributes sessions 0 messa step entry in Request First Value Equals UNLOAD cC Figure 46 Creating a step based event Condition step When you create an event to track a JSON message item the step attribute that is required to detect the name value pair is also created in draft mode for you In the above the Hit Attribute condition specifies the step attribute that the Event Manager has also created for you Note For step attribute conditions Match Count and Last Value value tests are not useful as there is only one unique match and its value for a specified property on the hit Note If you do not want to double count actions use both the event type and the ID name when you create events for a specific action If you look only for ID checkout method then this event fires twice when you only wanted it to fire once Suppose you want to track clicked objects Each object has the event type click To track clicks of a specific object you must specify both t
174. y saved as a draft You must delete the drafted hit attribute through the Hit Attributes tab or revert all changes which remove all local drafted changes through the Tealeaf Event Manager Chapter 6 cxImpact Browser Based Replay 45 6 To commit your changes to the server click Save Changes 7 The event and hit attribute data are created Configuration You can configure the replay server or associated proxy server Configuring the Replay Server Tealeaf administrators can create and configure Replay Server instances through the Portal Management page Multiple Replay Servers can be deployed to distribute the BBR rendering load among multiple servers Configuring BBR replay rules Tealeaf administrators can configure the replay rules that are applied to Browser Based Replay through the Replay Server configuration in the Portal Management page Configuring Proxy If a proxy is in use to broker connections between BBR users and the Replay Server and the origin server review and complete the following configuration changes ESI Tag Support BBR does provide partial support of the ESI include tags which are a form of partial dynamic page caching without additional configuration See RealiTea Viewer Replay Rules in the IBM Tealeaf RealiTea Viewer User Manual Browser Based Replay Interface The BBR window is divided four panes and includes a toolbar and multiple statistical bars through which you can control replay and re

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