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1. Service Source Specifications 1Book m o Specifications Introduction 1 Introduction Specifications information for this product can be found in the Spec Database which you can access at Service Source Online http service info apple com or on Service Source CD Spec Database at Service Source Online From the Service Source Online home page click Troubleshoot and Repair to access the main repair procedures page Then click either Apple Spec in the navigation table in the upper right corner of the page or click Apple Spec Database from the list of reference tools below Spec Database on Service Source CD Open the CD and double click the Apple Spec Database alias located at the top level of the CD m Service Source Troubleshooting iBook m o Troubleshooting General How to Use the Symptom Charts 1 General How to Use the Symptom Charts The Symptom Charts included in this chapter will help you diagnose specific symptoms related to the product Because cures are listed on the charts in the order of most likely solution try the cures in the order presented Verify whether or not the product continues to exhibit the symptom If the symptom persists try the next cure Note If you have replaced a module reinstall the original module before you proceed to the next cure For additional assistance contact Apple Technical Support m Troubleshooting General Power On
2. m Troubleshooting General Block Diagram 6 Block Diagram This is a simplified block diagram of the iBook The diagram shows the main ICs and the buses that connect them 1 512 KB Power PC SDRAM backside SO DIMM L2 cache optional Md ze J RD AGP bus Memory Mobility L j bus graphics IC UniNorth 32MB SDRAM memory controller and PCI bus brid ge BN L A Ethernet port PCI Boot bus ROM Flat panel display 1 N 1 Wireless Ultra ATA bus i LAN 1 optional Internal Micronas speaker CD ROM evice jon and disk O Headphone controller jack Modem PMU99 connector power controller USB port Power supply Trackpad mp o Troubleshooting Symptom Charts Startup 7 Symptom Charts Startup Beeps are heard at startup one to four beeps 1 2 One beep No RAM is detected Two beeps EDO memory is installed The iBook ships with SDRAM SO DIMMs and does not accept EDO memory Three beeps No RAM banks passed memory testing Four beeps Bad checksum for the remainder of the boot ROM The ROM which is located on the microprocessor module is bad ui o Troubleshooting Symptom Charts Startup 8 Dialog box Built in memory test has detected an error comes up on startup 1 Remove RAM and test again 2 Replace RAM card 3 Contact Apple to schedule repair m o Troubleshooting Symptom Ch
3. 35 Miscellaneous Sleep light won t come on 1 2 Verify that computer is in sleep mode and not turned off Reset the power manager by pressing the reset button above the power button Wait five seconds and press the power button Note Before continuing make sure the reset button is not caught under the plastic of the top case Contact Apple to schedule repair Screen goes blank and computer shuts down every few minutes 1 Computer is going into system sleep to conserve battery power Adjust sleep delays in Energy Saver control panel or connect power adapter Verify that the appropriate power adapter is being used Try a known good power adapter ui o Troubleshooting Symptom Charts Miscellaneous 36 Application seems to run slower after a few seconds Computer is either in processor cycling mode or in reduced processor speed mode If this interferes with operation of application turn off Allow Processor Cycling in the Energy Saver control panel and guit any other applications running in the background Note These features extend battery life when running off battery power Hard drive is slow to respond or screen goes blank too often Adjust sleep delays in Energy Saver control panel or connect power adapter ui o Troubleshooting Symptom Charts Miscellaneous 37 Known good Ethernet network printer does not print 1 2 3 4 6 Verify that Chooser and Control Panel settings
4. Verify known good analog not digital telephone line Verify cable is not plugged into Ethernet port Verify cable is firmly installed in the modem port If using Apple Remote Access 3 0 select Ignore Dial Tone in the Modem control panel If the modem connects with this setting selected try another phone line If using a terminal or communications program enter atx1 to disable tone detection To reset the modem back to the factory settings enter atz Contact Apple to schedule repair quip o Troubleshooting Symptom Charts Modem 23 No internal modem selection available 1 2 Verify correct modem software is installed and selected Reset PRAM and perform a clean installation of system software Contact Apple to schedule repair m o Troubleshooting Symptom Charts USB Peripherals 24 USB Peripherals After you connect external USB device computer does not start up 1 A ot E SI Verify current driver for the device is installed check with the manufacturer of the device Disconnect all external devices and boot computer Then plug in USB peripherals Eliminate chain by plugging in only one peripheral If USB device is self powered switch on external USB device before starting computer Check cable connections Try known good USB cable Try known good external USB device Contact Apple to schedule repair ui o Troubleshooting Symptom Charts USB Peripherals 25 USB de
5. and slide them toward you 6 When the keyboard pops up move it away from you to release the tabs in the front 7 Turn the keyboard over and lay it on top of the palmrest ui AirPort Card Installation 5 8 Pull the bracket handle toward you to free the top edges from the EMI shield 9 Remove the tape from the coaxial cable and move the cable to the side 10 Slide the Airport card into its connector under the top case with the AirPort ID number facing up ga 2 boD ui AirPort Card Installation 6 11 Attach the coaxial cable to the AirPort card 12 Push the bracket down over the coaxial cable and catch the top edges under the EMI shield Important After installing an AirPort Card into a new iBook you must press Option S when restarting the computer This ensures the customer will see the Setup Assistant a movie and setup instructions If these keys are not pressed down each time the technician restarts the computer after an upgrade the Setup Assistant file will execute disable itself and the customer will never see it m Memory 7 Memory The iBook comes with a minimum of 32 MB of memory on the logic board One RAM expansion slot can accommodate a single card of up to 128 MB for a total of 160MB Use only SO DIMMs Other devices may physically fit in the expansion slot but they are not compatible DRAM Configurations 32 MB The iBook has
6. Self Test 2 Power On Self Test A power on self test resides in the ROM of the iBook This test automatically runs whenever the computer is turned on after being fully shut down the power on self test does not run if the computer is only restarted If a problem is detected during the test you will not hear a normal startup chime Instead the system will give a series of beeps One beep No RAM is detected Two beeps EDO memory is installed The iBook ships with SDRAM SO DIMMs and does not accept EDO memory Three beeps No RAM banks passed memory testing Four beeps Bad checksum for the remainder of the boot ROM The ROM which is located on the microprocessor module is bad m o Troubleshooting General Power Issues 3 Power Issues A Warning The iBook has no backup battery Therefore shut the system down before changing the battery or make sure an AC power adapter is connected Changing the battery while the system is in sleep mode without a power adapter will result in a loss of all data stored in RAM Sleep There is an option in the Energy Saver control panel called Preserve memory contents on sleep When this option is selected the system creates a file containing all the information contained in RAM at that time and stores it on the hard disk before going into sleep mode ui o Troubleshooting General Power Issues 4 Battery Verification When the power adapter is being us
7. are correct Reinstall printer drivers Check cables Attach computer directly to printer using Ethernet crossover cable and retest Reset PRAM Press the power button then hold down the Option Command P R keys until you hear the startup chime at least one additional time after the initial startup chime Contact Apple to schedule repair FAX software is not working The iBook comes with FAXSTF software installed Apple does not provide support for this software Contact STF Technology Smith Micro at 660 463 2021 or at stfsupport smithmicro com m o Troubleshooting iBook Troubleshooting Flowcharts Miscellaneous 38 1Book Troubleshooting Flowcharts ui Troubleshooting iBook Troubleshooting Flowcharts Startup Problems Flowchart Startup Problems Flowchart START Connect known good power adapter and restart with and without battery U Reset the power manager Make sure button is not stuck in down position Press power button to begin boot sequence Do you D 1 Press the brightness button hear the 960 any on the keyboard F2 video startup 5 2 Contact Apple to schedule tones appears repair 1 Check the volume F4 on the keyboard 2 Try external speakers or headphones 3 Contact Apple to schedule repair Are the startup tones E the gt normal ymptom Charts a C
8. operate correctly 212 019 Check the Fn keys with the Fn key down Check Monitors amp Sound control panel setting Verify that mute mode is not enabled Verify the setting of volume control button Verify hot keys are enabled in the Keyboard control panel Reset the power manager by pressing the reset button above the power button Wait five seconds and press the power button Note Before continuing make sure the reset button is not caught under the plastic of the top case Verify software by booting from the CD Contact Apple to schedule repair m o Troubleshooting Symptom Charts Hard Drive 20 Hard Drive Internal hard drive does not spin Make sure power adapter is connected Disconnect external USB devices Verify Drive Setup does not see the hard drive Check hard drive connection Contact Apple to schedule repair m o Troubleshooting Symptom Charts CD ROM Drive 21 CD ROM Drive Drive does not accept disc mechanical failure 1 2 Verify disc is properly seated in the carrier Contact Apple to schedule repair Disc icon does not show up on desktop or dialog box appears to initialize disc 1 2 S 4 Verify disc is not a DVD ROM or DVD RAM disc Check that the correct software extensions are loaded Replace disc if dirty or damaged Contact Apple to schedule repair m o Troubleshooting Symptom Charts Modem 22 Modem No dial tone 1 2 3 4
9. their F1 F12 mode of operation Pressing the Fn key activates their control button mode Function keys secondary means the function keys are normally in their control button mode and pressing the Fn key activates their function key mode m Boards and Cards 25 Boards and Cards The architecture of the iBook is designed around one logic board that contains the microprocessor and two new custom ICs Besides the logic board the iBook can contain up to five boards and cards charging board DC in board RAM card modem inverter board and AirPort Card AirPort Card The iBook supports the AirPort Card an internal wireless LAN module The AirPort Card is available as a build to order option or as a user installable upgrade through the Apple Store The AirPort Card can be used for Internet access e mail access and file exchange For more information refer to the AirPort service manual on Service Source CD or Service Source Online m oi Basics Boards and Cards 26 Views ui o Basics Front View 27 Front View Ke ybo ard Lock Sleep Keyboard Releaze On Mum Lock hdicatar Nest to F9 The front of the iBook includes the power button sleep indicator reset button volume and irs brightness controls Next to F1 keyboard release tabs i keyboard lock trackpad and trackpad button and speaker m Right Side View 28 CD Manual Eject Button CD ROM Dr
10. 2 Tryaknown good power adapter 3 Check lights around power port to see if they glow amber or green 4 Contact Apple to schedule repair Screen is blank backlight isn t on computer doesn t respond 1 Reset the computer by holding Command Control power button simultaneously 2 Reset the power manager by pressing the reset button above the power button Wait five seconds and press the power ui o Troubleshooting D BSN Symptom Charts Power 12 button Note Before continuing make sure the reset button is not caught under the plastic of the top case Check power adapter cable Try known good charged battery Try known good power adapter Reset PRAM Press the power button then hold down the Option Command P R keys until you hear the startup chime at least one additional time after the initial startup chime Remove keyboard and additional memory if installed and restart computer Contact Apple to schedule repair ui o Troubleshooting Symptom Charts Power 13 Power adapter is plugged in but Control Strip doesn t indicate adapter is connected 1 ROD Verify that power adapter is connected correctly and the power cord is plugged solidly in the adapter Verify that there is power at the outlet Try known good power adapter 45 watt Try known good power cord Reset the power manager by pressing the reset button above the power button Wait five seconds and press the power button
11. Apple Service Source Say hello to ibo iBook a O iBook Service Source Basics iBook m oi Basics 1 Overview ui oi Basics Product Overview 2 Product Overview The iBook is designed for computing on the move It features a tough polycarbonate body built in handle lithium ion battery that runs up to six hours between charges and support for AirPort wireless networking The iBook is based on the PowerPC G3 microprocessor and features a 12 1 inch TFT display m Service Strategy 3 Service Strategy The iBook is serviced exclusively through repair depots worldwide throughout the life of the product Carry in service to an Apple authorized service provider is not available Important Taking the computer apart beyond upgrading RAM or adding an AirPort Card may void the customer s warranty For more information about Apple s service strategy for iBook refer to Program News on Service Source Online and the Service Source CD m Warranty AppleCare Protection Plan 4 Warranty AppleCare Protection Plan The iBook is covered under the Apple One Year Limited Warranty The AppleCare Protection Plan is also available for this product Refer to the Service Price Pages for repair facilitation reimbursement rates m Warranty AppleCare Protection Plan 5 New Technologies ui System Software NewWorld ROM 6 System
12. Firmware to collect information about the hardware using the Open Firmware Client Interface ui System Software NewWorld ROM 8 RAM Footprint Because the Mac OS ROM image is stored in RAM approximately 3 MB of RAM is available for other uses In effect a system with 64 MB of RAM appears to have only 61 MB available Some portion of the missing 3 MB is offset by having fewer patches in RAM Data Structures and Files The Mac OS ROM image is contained in a new file named Mac OS ROM that resides in the System Folder The Mac OS ROM image is exactly the same as it would be if it were an actual Mac OS ROM containing the high level software the kernel software and the 68K emulator ui System Software NewWorld ROM 9 Startup Disk Control Panel Previous systems stored the user s selected startup device in Parameter RAM PRAM when the user selected a device in the Startup Disk control panel The startup disk routine for the iBook rather than setting Mac OS PRAM sets an Open Firmware config variable called boot device Open Firmware honors this setting unless the selected device is unavailable or is overridden by the user The following keys can be pressed to override the selected startup device Command Option Shift Delete ignore the boot device setting and scan for alternate devices e C force the internal CD ROM drive to be the startup device e D force the internal hard drive to be the star
13. Note Before continuing make sure the reset button is not caught under the plastic of the top case Contact Apple to schedule repair ui o Troubleshooting Symptom Charts Power 14 Battery won t charge 1 3 4 Turn off the computer and press the reset button above the power button Wait five seconds and press the power button Insert battery leave in 15 seconds then remove it Repeat 4 5 times Try known good battery Repeat once Contact Apple to schedule repair Battery will not charge unless unit is in sleep mode or shut down Verify that the appropriate power adapter 45 watt is being used m o Troubleshooting Symptom Charts Video 15 Video Note A certain number of pixel anomalies are inherent in liguid crystal display technology and vary by many factors including type of technology If you suspect that the display contains an abnormal number of pixel anomalies call Apple Technical Support Partial or full row of pixels is always on or never comes on Contact Apple to schedule repair Multiple vertical or horizontal rows of pixels are always on or never come on Contact Apple to schedule repair ui o Troubleshooting Symptom Charts Video 16 No display but computer appears to operate correctly 1 2 Connect power adapter Adjust screen brightness setting with Fn key pressed and not pressed Restart computer by holding Command Control power button Res
14. Software New World ROM The iBook is the second Macintosh portable to take advantage of ROM in RAM architecture This design features a small ROM that provides hardware initialization functions and provides a mechanism to load the Mac OS ROM image into RAM The new software architecture that is centered around ROM in RAM and its ramifications is named NewWorld ROM in RAM Hardware specific code resides in firmware ROM that fits into one ROM called the boot ROM The boot ROM includes the code and tables needed to start up the computer load an operating system and provide common hardware access services All higher level software resides in what has been historically known as the Mac OS ROM but with much of the ui System Software NewWorld ROM 7 old hardware specific code moved into the boot ROM As before the Mac OS ROM can still be augmented by enablers the System file and extensions Prior to the iMac all Macintosh computers reguired a ROM component that contained many components of the Mac OS software The NewWorld approach sidesteps this reguirement by copying an image of the Mac OS ROM into RAM before the Mac OS begins operation Once the Mac OS begins operation a Mac OS ROM image in RAM and an actual Mac OS ROM behave in the same way No new or different software interfaces are directly accessible from the Mac OS During the boot process software contained in the Mac OS ROM file communicates with Open
15. a minimum of 32MB of RAM soldered on the logic board Up to 32 64 96 or 128 MB 160 MB ui Memory 8 Memory Information RAM Speed 66 MHz 15 ns RAM Type 144 pin SDRAM Minimum RAM 32 MB Maximum RAM 160 MB Virtual Memory 1 GB Soldered Video SDRAM 4 MB Number of VRAM Slots N A Note Use SO DIMMs only EDO or SGRAM devices may fit in the slots but several beeps will be heard at startup ui oi Upgrades RAM Installation 9 Pd RAM Installation i s I Before you begin remove the following AC adapter e Battery e AirPort Card if present 1 Remove the two Phillips screws on the right side of the RAM access door 2 Lift the RAM access door out 3 If a RAM card is in the slot under the RAM access door pull the snaps on each side of the i n RAM connector to the ui m ax a a mom s POA hmmm aa n fiw RAM Installation 10 sides until the RAM card pops up 4 Pull the RAM card straight out to remove it Position the new RAM card so the notches in the card line up with the notches in the slot and insert the card into the slot at an angle 6 When the card is firmly seated in the slot press down on the card until the snaps lock into place Important After upgrading memory on a new iBook you must press Option S when restarting the computer This ensures the customer will see the S
16. arts Power 9 Power Computer won t start up 1 Reset the power manager by pressing the reset button above the power button Wait five seconds and press the power button Note Before continuing make sure the reset button is not caught under the plastic of the top case Try known good power adapter Remove battery Disconnect internal keyboard completely and try starting up unit If unit starts up contact Apple to schedule repair Remove any additional RAM and AirPort Card Contact Apple to schedule repair quip o Troubleshooting Symptom Charts Power 10 Computer runs when plugged into wall outlet but not on battery power 1 Turn off the computer then Reset the power manager by pressing the reset button above the power button Wait five seconds and press the power button Note Before continuing make sure the reset button is not caught under the plastic of the top case Reseat battery to make sure battery is mating with contacts on logic board Try known good firmly seated charged battery Repeat once Contact Apple to schedule repair ui o Troubleshooting Symptom Charts Power 11 Computer runs with battery but not with the power adapter plugged into wall outlet 1 Reset the power manager by pressing the reset button above the power button Wait five seconds and press the power button Note Before continuing make sure the reset button is not caught under the plastic of the top case
17. bles 6 Contact Apple to schedule repair USB device experiences a partial lack of power 1 Plug the device into an electrical outlet if it has a power cord 2 Unplug the device and plug it into another device plugged into a power outlet such as a USB hub Not enough power for the USB device to function at all 1 Plug the device into an electrical outlet if it has a power cord 2 Unplug the device and plug it into another device plugged into a power outlet such as a USB hub ui o Troubleshooting Symptom Charts USB Peripherals 28 After sleep a USB peripheral is sometimes not recognized 1 Restart the unit 2 Contact peripheral manufacturer for latest driver update m o Troubleshooting Symptom Charts Keyboard and Trackpad 29 Keyboard and Trackpad No response from any key on keyboard 1 2 Verify that computer is on Reset the power manager by pressing the reset button above the power button Wait five seconds and press the power button Note Before continuing make sure the reset button is not caught under the plastic of the top case Boot from the system software CD Check keyboard connection by disconnecting and reconnecting the keyboard cable Contact Apple to schedule repair quip o Troubleshooting Symptom Charts Keyboard and Trackpad 30 Cursor does not move when you are using trackpad Verify that no USB device is connected 1 Reset power manager and boot from
18. controlled by the Num Lock key Fn key and the Function Keys checkbox in the Keyboard control panel Num Lock Key Press the Num Lock key to e Select the embedded numeric keypad on the right portion of the alphanumeric keys e Make the rest of the alphanumeric keys functionless i Input Output 22 Fn Key Press the Fn key to e Toggle the function keys between their normal control functions and their alternate F1 F12 functions e Select the embedded numeric keypad on the right portion of the alphanumeric keys e Change certain control keys including the cursor control keys to page control keys Table 1 below shows the operations controlled by function keys when the Fn key is pressed Key F1 Operation Decrease display brightness F2 Increase display brightness F3 Decrease speaker volume ui Input Output 23 Key F4 Operation Increase speaker volume F5 Num Lock F6 Mute speaker Table 1 Function Key Operation Function Keys Checkbox The Fn key lets the user switch the mode of operation of the function keys The user selects the default mode of the function keys in the Function keys checkbox in the Keyboard Control Panel The Function keys checkbox lets the user choose whether the function key operations are primary or secondary Function keys primary means the function keys are ui Input Output 24 normally in
19. e hard disk Check the documentation that came with the program or contact the manufacturer or the vendor of the program before attempting to use it Apple recommends using the utility Disk First Aid which is included on the system software CD that ships with the iBook ui Drives 14 Norton Utilities Ad Warning Norton Utilities for Macintosh v3 5 2 and 3 5 3 will not run on any of the iBook computers Running versions 3 5 1 and below may cause hard drive corruption and loss of all data on the hard drive See the Symantec Web site at http www stfsupport smithmicro com for more information on Norton Utilities and Mac OS Extended format m Memory and Power 15 Memory and Power Battery The iBook has one lithium ion Lilon battery that will provide up to six hours of battery life when all power saving features are implemented With the power adapter plugged in the iBook battery recharges in four hours while the computer is running or in two hours when the computer is shut down or in sleep mode The iBook battery is not compatible with any previous Macintosh portable computer No Backup Battery The iBook has no backup battery You will lose all data stored in RAM if you change the battery while the system is in sleep mode and no power adapter is connected Therefore shut the ui Memory and Power 16 system down before changing the battery or make sure a power adapter is connected Bat
20. ed the ring around the power adapter port glows green when the battery is fully charged The ring glows amber if the battery is being charged You can also check the battery status by looking at the Battery portion of the control strip or the battery symbol in the upper right corner of the Finder menu bar Power Adapter Verification Try using a known good power adapter if the computer cannot run off the existing one or try the existing power adapter with another iBook or G3 Series PowerBook Under normal operation the ring around the power adapter port will glow green or amber if the computer is receiving adeguate power ui Troubleshooting General Power Issues 5 Power Manager Reset iBook computers have a reset button on the keyboard above the power button Press the button once with a paper clip to reset the power manager Make sure the button clears the plastic of the top case when you release it and is not stuck in the down position PRAM Reset A Warning Resetting PRAM erases the contents of the RAM disk if you do not have Save on Shutdown selected in the Memory control panel Resetting PRAM also restores default settings in some control panels so check custom settings after you reset PRAM e Turn on the computer by pressing the power button e Immediately hold the Option Command P R keys e Hold down the keys until you hear the startup chime at least one additional time after the initial startup chime
21. erBook Under normal operation the ring around the power adapter port will glow green or amber if the computer is receiving adeguate power If the computer is not receiving adeguate power the ring will not glow green or amber m Sound and Video 19 Sound and Video Sound Out The iBook has one mono speaker located on the bottom case A headphone jack located on the left side of the computer supports stereo headphones or external powered speakers When headphones or speakers are plugged into the external jack the sound to the internal speaker is turned off The iBook has no microphone or sound input jack m Input Output 20 Input Output USB The iBook has one Universal Serial Bus USB port that can be used to connect I O devices such as a USB mouse printers scanners and low speed storage devices The ports use USB Type A connectors which have four pins The iBook does not support the power on key on the Apple USB keyboard Ethernet The iBook has a built in 10 100 Mbps Ethernet port using a RJ 45 connector When connected to either a 10Base T or a 100Base TX hub the port will recognize which type of hub is connected i Input Output 21 Keyboard The iBook keyboard includes an embedded numeric keypad and controls to adjust display brightness speaker volume and the Num Lock function Several of the keys on the keyboard have more than one mode of operation These changes are
22. et the power manager by pressing the reset button above the power button Wait five seconds and press the power button Note Before continuing make sure the reset button is not caught under the plastic of the top case Contact Apple to schedule repair Backlight doesn t operate screen is very dim 1 2 Adjust screen brightness setting Contact Apple to schedule repair ui o Troubleshooting Symptom Charts Video 17 Display is very light or totally white 1 2 Start up from CD to verify the problem is not software Verify display cable and inverter board cable connections to the logic board Contact Apple to schedule repair m o Troubleshooting Symptom Charts Sound 18 Sound No sound from speaker 1 2 Verify that mute mode is not enabled F6 on the keyboard Check the volume setting by pressing F4 on the keyboard without pressing the function key first Verify no external speakers or headphones are plugged in Reset PRAM Press the power button then hold down the Option Command P R keys until you hear the startup chime at least one additional time after the initial startup chime Contact Apple to schedule repair Startup sound is heard then no sound from speaker 1 2 Remove sound preferences from System Folder reset PRAM then restart Perform clean installation of system software ui o Troubleshooting Symptom Charts Sound 19 Volume control does not
23. etup Assistant a movie and setup instructions If these keys are not pressed down each time the technician restarts the computer after an upgrade the Setup Assistant file will execute disable itself and the customer will never see it m Service Source Exploded View iBook m o Exploded View 1 Introduction The Exploded View chapter is not available for iBook Refer to the Basics chapter of the iBook service manual for an overview of the internal hardware design and logic board drawing mn
24. ive Right Side View The right side of the iBook includes the power adapter port CD ROM drive and CD manual eject button mn Left Side View 29 107100 Base T Ethemet Fort Left Side View The left side of the iBook includes the following ports sound out USB Ethernet and internal modem n ori Basics Back View 30 Back View The handle of the iBook is on the back side mn o Basics Bottom View 31 Bottom View gg Y The bottom of the iBook includes the battery door with spring loaded screws and the contacts for a third party charging station Battery Door Screws Battery Door m Logic Board 32 ori Basics Logic Board Display Display Cable Modem Inverter Power on Button Connector Connector Connector Reset Button DC Power Connector Memory Slot CD Data Connector Keyboard Connector Sound Out Trackpad Connector Connector Charging Board Hard Drive AirPort Card Connector Connector Slot m oi Basics Internal Hardware Locator 33 Internal Hardware Locator The upgradeable RAM slot is located under the AirPort Card and RAM access door To reach the CD ROM drive and modem remove the keyboard and top case Inverter Board Remove the logic board EMI shield to access the remaining components including the hard drive Logic Board Hard Drive AirPort Card Charging Board n
25. ontact Apple to schedule gray screen appear with a pointer ui o Troubleshooting iBook Troubleshooting Flowcharts Startup Problems Flowchart Sta Does the iBook continue to start up to the desktop Yes rtup Problems Flowchart cont Go to Start 1 Start up with extensions off 2 Start up with the CD that comes with the computer hold the c key down 3 Contact Apple to schedule repair oak OWN o Start up from SSW CD and select internal hard drive in Startup Disk control panel Reset the PRAM Start up from the CD that comes with the computer If the hard drive appears reinstall system software If the hard drive doesn t appear see if Drive Setup can reformat it Contact Apple to schedule repair Do the trackpad and keyboard function 1 Reset the power manager 2 Check the trackpad and keyboard cables under the RAM access door 3 Verify that num lock is not pressed 4 Contact Apple to schedule repair Insert a known good CD ROM disc and see if it mounts Does the disc mount 2 Make sure the CD ROM cable is 3 Contact Apple to schedule repair 1 Check for proper software drivers securely connected to the logic board under the RAM access door nu Service Source Take Apart 1Book m Introduction 1 Introduc
26. startup CD Reset the power manager by pressing the reset button above the power button Wait five seconds and press the power button Note Before continuing make sure the reset button is not caught under the plastic of the top case Check trackpad connection to the logic board remove RAM access door Contact Apple to schedule repair ui o Troubleshooting Symptom Charts Keyboard and Trackpad 31 Cursor moves on screen with external mouse connected but clicking or double clicking the mouse has no effect 1 If the mouse is connected to an external USB keyboard connect the mouse to the USB port on the computer 2 Try an Apple mouse with no other USB devices connected 3 Bootoff the CD that came with the computer If the mouse works perform a clean installation of the system software ui o Troubleshooting Symptom Charts Keyboard and Trackpad 32 Cursor moves but clicking trackpad button has no effect 1 B Reset the power manager by pressing the reset button above the power button Wait five seconds and press the power button Note Before continuing make sure the reset button is not caught under the plastic of the top case Remove top case and manually press trackpad button on charging board with a nylon tool or other non metal object If button activates cursor check top case seating Verify the charging board is connected to the logic board Replace charging board Replace trackpad bu
27. tery Handling Guidelines Ad Warning Lithium ion Lilon batteries contain hazardous chemicals and should not be thrown out with household or office trash Review battery handling and disposal instructions in Safety Information in Bulletins Safety The following are guidelines for properly handling batteries e Handle the battery carefully Do not drop puncture disassemble mutilate or incinerate it e Do not leave a battery in the computer for longer than a week without plugging in the power adapter e Do not short the battery contacts i Memory and Power 17 e Do not leave the battery in hot locations such as the trunk of a car Do not leave a battery in storage for longer than six months without recharging it e Never get batteries wet e Recharge batteries only as described in the user s manual and only in ventilated areas Battery Verification When the power adapter is being used the ring around the power adapter port glows green when the battery is fully charged The ring glows amber if the battery is being charged You can also check the battery status by looking at the Battery portion of the control strip or the battery symbol in the upper right corner of the Finder menu bar i Memory and Power 18 Power Adapter Verification Try using a known good power adapter if the computer cannot run off the existing one or try the existing power adapter with another iBook or G3 Series Pow
28. tion Take Apart procedures are not available for iBook Refer to the Upgrades chapter of the iBook service manual for AirPort Card and RAM installation procedures m Service Source Upgrades 1Book m Overview 1 Overview Customers may wish to upgrade iBook with additional RAM or an AirPort Card Instructions for performing these upgrades are contained in the user s manual A more detailed version is included in this chapter to help you if you are asked to do this for customers Important Taking the computer apart beyond upgrading RAM or adding an AirPort Card may void the customer s warranty m AirPort Card Installation 2 wr AirPort Card Installation Before you begin unplug the AC adapter 1 Use a coin or key to turn the battery cover screws a guarter turn to the left The screws will pop up but not come out all the way 2 Remove the battery cover and pull the battery out of its compartment i AirPort Card Installation 3 3 Turn the computer over open it and place a cloth over the palmrest to protect the surface 4 If the keyboard is locked turn the keyboard lock located to the left of the num lock key a half turn in either direction until the tab clears the plastic of the top case D F G H i uu AirPort Card Installation 4 5 Press down on the two keyboard release tabs located on the keyboard between the F1 and F9 keys
29. tton actuator included in the top case ui o Troubleshooting Symptom Charts Keyboard and Trackpad 33 Cursor does not move on the screen with an external mouse but USB external keyboard works 1 Verify that the mouse is connected securely to the USB keyboard or port Check inside mouse for buildup of dirt or other contaminants Clean mouse if necessary Start up from the system software CD to see if the problem is software If mouse is connected to the keyboard connect it to a USB port Try another mouse Contact Apple to schedule repair ui o Troubleshooting Symptom Charts Keyboard and Trackpad 34 Cursor intermittently does not move or moves erratically Note User must touch trackpad with the surface of only one finger at a time and point directly down on the trackpad surface 1 Clean trackpad surface with computer off using a non static inducing material Reset the power manager by pressing the reset button above the power button Wait five seconds and press the power button Note Before continuing make sure the reset button is not caught under the plastic of the top case Try unit on battery power If problem goes away replace power adapter Boot from the system software CD to see if the problem is software Check trackpad connection to the logic board remove RAM access door Contact Apple to schedule repair m o Troubleshooting Symptom Charts Miscellaneous
30. tup device m oi Basics System Software NewWorld ROM 10 Features ui Feature List 11 Feature List The features of iBook include PowerPC G3 microprocessor running at a clock speed of 300 MHz backside L2 cache of 512K 32 MB of SDRAM on the logic board and one expansion slot for up to 160 MB of SDRAM via a 128 megabyte SO DIMM 3 2 GB built in hard drive 12 1 inch TFT display with SVGA resolution 800 x 600 pixels built in CD ROM drive 4MB of SDRAM video memory built in 2D and 3D graphics acceleration via the ATI RAGE Mobility video controller lithium ion battery with up to six hours of battery life ui Feature List 12 one USB port for external keyboard mouse and other USB devices built in Ethernet port with RJ 45 connector for 10BaseT and 100Base TX operation built in V 90 modem with 56 Kbps data rate built in mono speaker and 16 bit stereo output jack keyboard with embedded numeric keypad and programmable function keys trackpad with tap double tap and drag features optional wireless LAN via the AirPort Card m Drives 13 Drives Hard Disks and HFS Plus The iBook hard drives use Mac OS Extended format HFS Plus Some disk utility and disk locking programs manufactured by companies other than Apple are incompatible with HFS Plus Using an incompatible disk utility or disk locking program could result in hard drive corruption and loss of all data on th
31. vice not recognized by computer Note If you are trying to use a serial device with a USB Serial adapter check with the manufacturer of the adapter for compatibility 1 Verify current driver for the device is installed 2 Turn on camera after initiating download with camera application 3 Try different USB device on same port 4 Eliminate chain by plugging in only one peripheral 5 Troubleshoot extensions and perform a clean installation of system software 6 Contact Apple to schedule repair ui o Troubleshooting Symptom Charts USB Peripherals 26 I O devices are unrecognized or garbage is transmitted or received 1 2 3 4 Check cables Check with vendor for current drivers Test device with known good computer Troubleshoot extensions and perform a clean installation of system software Contact Apple to schedule repair Known good USB printer does not print P Verify that computer has correct driver installed Check vendor s Web site to download current driver Reset PRAM Press the power button then hold down the Option Command P R keys until you hear the startup chime at least one additional time after the initial startup chime Verify that Chooser and Control Panel settings are correct Run Apple System Profiler to see if it recognizes that a USB ui o Troubleshooting Symptom Charts USB Peripherals 27 printer is connected If it does it is a software issue 5 Check ca

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