User Manual, V1.6 - Viola Systems Ltd.
Contents
1. 1 Before you start turn off the power from all devices and check that the power switch of the Arctic is in the OFF position 2 Connect a serial cable crossover to the console serial port RS1 and an Ethernet cable to the RJ45 connector 3 Switch the Arctic on by toggling the power switch to ON position Firmware Version 5 0 7 20 Document Version 1 6 User s Manual v O LAC 4 Connect to Arctic using COM port and terminal program Hyperterminal Serial settings for console RS1 are 19200 8 N 1 and Flow control set to none Figure 12 COM1 Properties Communications Port COM1 Properties 2 x General Port Settings Driver Details Resources Bits per second A Data bits B sl Paty None zl Stop bils ho sz Flow control None sl Advanced Restore Defaults 5 Stop the PPCboot to get the Arctic gt command prompt Set the IP address and netmask using command setenv Figure 13 Arctic COM1 Hyperterminal arctic 19200 8N1 HyperTerminal File Edit View Call Transfer Help PPCBoot 1 1 6 Apr 14 2005 18 44 18 Viola Systems Arctic Board MOTOROLA Coldfire MCF5272 Viola Systems Oy Arctic Board http www violasystems com 32 MB 8 MB serial serial serial 60 06 70 02 09 C9 key to stop autoboot H setenv ipaddr 192 168 100 1 setenv netmask 255 255 255 0 setenv gatewayip 8 Saveeny Saving Enviroment to EEPROM arctic gt _ Connected 02. If other gateway than default route is needed to reach the Viola M2M Gateway Max duration O unlimited Maximum duration of the VPN connection On primary server should be set to zero Hello interval secs Hello interval for connection keepalive default 20 seconds MTU MTU for L2TP interface L2TP username usually hostname Username for authentication L2TP password L2TP password for authentication Backup server If the primary server cannot be reached the L2TP VPN connection is established with backup server Routing mode It is used if routing is needed with L2TP interface Configuration parameters are same as in SSH VPN User s Manual v O LA 5 2 6 GRE GRE tunnel enabled When set to Yes Arctic establish automatically GRE connection Interface Interface used to reach the GRE server GRE server IP IP address of GRE server Gw to GRE server ethernet mode If other gateway than default route is needed to reach the GRE server Local GRE interface IP usually ethO IP Local IP used in GRE tunnel Remote GRE interface IP Remote IP used in GRE tunnel TTL value Time to live value for the interface Checksum checksum value Incoming key authentication key Outgoing key Outgoing key for the server Routing Routing mode same as in SSH VPN and L2TP Remote network same as in SSH VPN and L2TP Remote network mask same as in SSH VPN an
3. Set SNMP agent enabled or disabled Read only SNMP community read only community string Read and write SNMP community rw snmp community Server port standard 161 Agent listen port UDP Bind to interface The interface is used as source address User s Manual v O LAC 5 5 Application Menu Application menu contains the serial device server application With this application serial devices can be connected to the Arctic Gateway and used over the TCP IP network 5 6 Tools Menu The Tools menu provides the access to web based tools used for troubleshooting with the Arctic It is possible to execute simple shell commands through the Web console Also GPRS information can be obtained from Modem Info menu Figure 29 Tools Menu VIOL dy R BN LAS Arctic Configurator System Network Firewall Services Tools Send SMS message Message Console Console can be used for running command over the web interface Example commands psi MON ES DS firmware System Log and Recent events Arctic system log can be seen on system log and recent event When support for device is need full copy amp paste from system log is needed Modem info Arctic modem info show information about GPRS and GSM status Also the signal strength is shown here This can be used for GPRS connection problems on site Send SMS Arctic may be used for sending test SMS This can be used for example checking the phone
4. Arctic User s Manual Arctic GPRS Gateway 2270 Firmware Version 5 0 7 Document Version 1 6 April 2010 User s Manual v O LAC Copyright and Trademark Copyright 2008 2010 Viola Systems Ltd All rights to this manual are owned solely by Viola Systems Ltd referred elsewhere in this User s Manual as Viola Systems All rights reserved No part of this manual may be transmitted or reproduced in any form or by any means without a prior written permission from Viola Systems Ethernet is a trademark of XEROX Corporation Windows and Internet Explorer are trademarks of Microsoft Corporation Netscape is a trademark of Netscape Communications Corporation All other product names mentioned in this manual are the property of their respective owners whose rights regarding the trademarks are acknowledged Viola Systems Ltd Lemmink isenkatu 14 18 A FI 20520 Turku Finland E mail info violasystems com Technical Support Phone 358 20 1226 226 Fax 358 20 1226 220 E mail support violasystems com Internet http www violasystems com User s Manual v O LA Disclaimer Viola Systems reserves the right to change the technical specifications or functions of its products or to discontinue the manufacture of any of its products or to discontinue the support of any of its products without any written announcement and urges its customers to ensure that the information at their disposal is valid Viola
5. Maximum time difference Maximum time difference between local system time and NTP time when the clock is updated Time adjust mode Adds or subsracts time from the received NTP value Time adjust value minutes value to add or substract from NTP value 5 2 14 SMS Config This feature may be used to monitor the Artic status and to issue simple commands remotely via SMS messages For detailed information refer to SMS Config Application Note Enabled Selects whether the SMS Config function is enabled or disabled Firmware Version 5 0 7 36 Document Version 1 6 User s Manual Y l o LAX Get commands Access Are get commands allowed for everybody only for defined phone or are these disabled Allowed phone Defined phone number for get commands Require password Require system password for get commands Set commands Access Are set commands allowed for everybody only for defined phone or are these disabled Allowed phone Defined phone number for set commands Require password Require system password for set commands Allow execute commands Allow execute commands to be run on Arctic Other Reply error to unknown commands If set to No incorrect commands are silently disregarded If set to Yes Arctic will send error SMS Reply error to unauthorized commands If set to No unauthorized command are also silently disregarded If set to Yes Arctic will send error SMS Factor
6. optional MAC address 00 06 70 02 1D 77 Reset Override Ethernet configuration by DHCP If this parameter is Enabled Arctic gets the IP address and other related information from a local DHCP server When enabled all other settings are disabled on this page Firmware Version 5 0 7 26 Document Version 1 6 User s Manual v O LA Host name Sets the Arctic device hostname This is important to set up correctly when using a Viola M2M Gateway and VPN Every Arctic connected to Viola M2M Gateway must have unique hostname Domain name Domain name for name resolution optional Ethernet IP address IP address used by eth0 interface Network mask Network mask used by eth0 interface Use Ethernet as default route Set this to Yes only when using Ethernet as default gateway router This parameter overrides next parameter Default Route IP Address so as long this parameter is set to no next parameter has no affect Usually this is set to No because either GPRS on VPN is used as default route Default Router IP address Default router or default gateway used when the direct route to host or network is not known This parameter applies to ethO interface only When GPRS or VPN is used as default gateway this parameter has to be set to O MTU MTU for Ethernet interface usually 1500 DNS servers optional Name server IP DSN address for resolving host names to IP address and vice versa Appli
7. 00 54 Auto detect 19200 8 N 1 Firmware Version 5 0 7 21 Document Version 1 6 User s Manual v O LAX 6 Save the setting with command saveenv 7 Reboot the Arctic for the settings to take effect Note Default gateway value gatewayip is usually set to zero 0 because GPRS or VPN is used as default router User s Manual v O LAC Arctic GPRS Gateway NS 4 Arctic Configurator Tool The Arctic Configurator is a tool which allows the user to manage the properties of the Arctic device by using a user friendly www based interface You only need a computer with an HTML browser and a working connection to the Arctic to be able to use the web configurator With the Arctic Configurator you can set important parameters receive status information and set variables that control which applications and processes run on the Arctic board 4 1 Login to Arctic Configurator To start using the Arctic Configurator open the URL where the Arctic is located and it has to be configured On the Viola Arctic main page select the Start Configurator link Figure 14 Start Configurator VIOL 8 FS Sern se Arctic Configurator Welcome to Viola Arctic Start configurator Figure 15 System Log in VIOLA Arctic Configurator Log into the system Username root Password Initially the Arctic Configurator will ask you for the password for the Arctic device root account Enter the correct password in
8. Amo o oeee 9 ti Ab t this Users cR METUIT 9 Tom ARCAICO DE ed EE 9 2 PHYSICAL INTEHEAQG ES errato neni area PE rE EE avRE EE Rae E endidentes nhe om d ota e FE Debe be En Eam ge tears 11 21 Fron Ee NB er o MNT TT T TE 11 22 ACI ANGI RR cede e DE 14 23 olde Panel ID SSC MOO ease E nm 15 2 4 Product Information Label 16 SS WE 0072 8 Varsin E 17 39 GETTING STARTE D m 18 3 1 Unpacking the Arctic ccccccccccccseeecceeeeeeeeeeeseeseeseaeeeeseeeeeseaeeessaeeeesaeeeeseaeesssaeeeeneeeeeseneeess 18 3 2 Installation of the Arche 18 3 3 Setting of the IP Address Using an HTML Browser 18 3 4 Setting of the IP Address Using aCGonsole nnn 20 d ARCTIC CONFIGURATOR TOOL eem mnm nmn 23 A1 Logn E EE EIERE Oia TEE TEES 23 4 2 General Usage of the Arctic CGonfgurator 24 5 ARCTIC SOFTWARE CONEIGURATION eem 25 MV SUC Mia VG TT n 25 52 Ne iwork AVION UTOR 25 SUME Irun WR ERR 26 SUB MEC Lem 27 Seo ER BI MR 28 SUP META a RE 29 Me a MEN 30 SA ORE a ee eee E eee eee eee 32 c MONO E 32 Sie PROU e 33 cR ESO O M 34 c DNI e 34 eT DN UDOT ERR T 35 E CIEN EO T 35 ro Ae Po OBL TLIM 36 p 24 OI CODO eae E A EEE 36 S3 EM e HIR RE 37 sr OVCE E E 39 SC WEE 39
9. DB9 connector DTE 15kV ESD and short circuit protection Full serial and modem signals Speed 300 460800 bit s Data bits 7 or 8 Stop bits 1 or 2 Parity None Even Odd Flow control None RTS CTS Console port application port 1 Console RS 232 19200 bit s 8 data bit 1 stop bit no parity Application port 2 Serial port selectable RS 232 or RS 422 485 Power Requirements Resettable fuse and ESD protected input External 110 230 VAC adapter optional Temperature Range Operating 20 to 55 C Storage 30 to 85 C Relative Humidity Operating 5 to 85 96 RH non condensing Operating System uCLinux embedded multitasking operating system Network Protocols PPP IP ICMP UDP TCP ARP DNS DHCP FTP TFTP HTTP Supported Tunneling VPN SSH VPN client requires Viola M2M Gateway L2TP VPN client requires Viola M2M Gateway SSH client WWW SSH Telnet and console FTP TFTP and HTTP software update Routing and Firewall Static routing proxy ARP port forwarding IP masquerading NAT firewall Serial Device Connectivity Simultaneous GPRS CSD and SMS m SMS configuration and status reporting User s Manual v O LAC Arctic GPRS Gateway Technical Specifications Dimensions and Weight Models in aluminum frame Size 180 mm x 110 mm x 45 mm WxLxH Weight 0 7 kg Attachment rail for optional and custom mounting Table 8 Absolute Maximum Ratings for I O Interface Digital inpu
10. Ethernet connection to M2M Gateway Ethernet is not working A Check that IP forwarding has been enabled on Arctic Q If only one public IP is available can the M2M Gateway be used A Yes if firewall connected to public IP can forward incoming SSH connections to the M2M Gateway 8 1 Common Problems Problem 1 Q Console does not receive characters A Disable HW and SW handshaking from you terminal software e g Hyperterm or Minicom Problem 2 Q GPRS interface is up but no traffic flows through it A Default gateway in Ethernet settings submenu has to be set as 0 and also default gateway has to be enabled from Network GPRS menu when using GPRS interface as the default gateway Problem 3 Q GPRS connection is not established A Check that the SIM card has the correct PIN number settings and that it has not been locked after a wrong number was entered three times successively PIN status can be checked from Tools Modem Info menu Problem 4 Q GPRS connection is ended after approximately two minutes A You have enabled connection checking from Network Monitor menu but not set the correct IP to GPRS ICMP Echo settings User s Manual V O LA Artic GPRS Gateway NN Specifications Technical Specifications 32 bit 48 MHz RISC Processor Memory 32 MB RAM 8 MB Flash ROM Network Interface 10 100 Base T Shielded RJ45 Ethernet IEEE 802 3 1 5 kV isolation transformer Serial Device Interface 2 x Male
11. idle ICMP Echo is used to monitor GPRS connection between Arctic and a remote host If the designated host cannot be reached the GPRS connection is reset This feature should be always enabled from Network gt Monitor menu 8 Finally click on Apply wait for the confirmation and then click on commit to store the settings Again wait for commit confirmation Figure 34 GPRS Settings VIOL dy BAN SIN SS Arctic Configurator System Network Firewall Services Tools GPRS Settings GPRS enabled Access Point Name GPRS INTERNET PIN code INaPin DNS servers LED indication GPRS Username lusername GPRS password passwd PPP idle timeout sec 1800 Maximum MTU value 1500 e Enabled C Disabled IMPORTANT Define also Netvriork Monitor to detect connection failures Use GPRS as default route Reboot the Arctic for the settings to take effect Check GPRS status from Network Summary Menu Note It is important to set the correct PIN code with the Arctic Configurator before plugging the SIM card in If an incorrect PIN is set and the PIN is required by the SIM card the Arctic will not retry with the wrong PIN thus avoiding the SIM card lock up In such a case you will need to insert the SIM card to a mobile phone and enter the correct PIN before continuing 7 5 Useful GSM GPRS Information Useful GSM GPRS information can be obtained from Tool gt Modem Info Menu Firmware Version 5 0 7 47 Docum
12. number of current SIM card Firmware Version 5 0 7 41 Document Version 1 6 User s Manual v O LA Arctic GPRS Gateway NN Default Settings Arctic may be set to factory default settings from the Tools menu This restores factory settings excluding network settings Firmware Version 5 0 7 42 Document Version 1 6 User s Manual ALL Arctic GPRS Gateway CN 6 I O Interface optional This chapter describes the hardware and related software for interface extensions There is one type of I O board IO 8 2 8 general purpose digital inputs 2 digital outputs 6 1 Digital Input IO 8 2 For general purpose digital I O interfacing the Arctic includes eight digital inputs which all share a common reference pin The inputs are optically isolated and work with AC voltage levels from 5 to 60 V and this range is guaranteed to be interpreted as a logical high state AC voltage levels less than 2 V are interpreted as a logical low state The schematic of one digital input is shown in the figure 26 Figure 30 Schematic Digital Inout INPUT TC H COMMON In the figure INPUT refers to one of the eight Digital Input n pins and IN COMMON refers to Digital Input Common pin in the I O connector s pin description is shown in Table 6 Table 7 l O connector s pin description por neg S pras s peer men User s Manual v O LAC Ping 8 2 model default 6 2 Digital Output lO 8 2 The digital output of the Arcti
13. soft parameters permanently to non volatile memory Note that the values for the previous parameters are not saved to non volatile memory unless the Commit button is pressed The Reboot button as the name suggests will reboot the Arctic The Logout button will end the current session and return to the login screen User s Manual V O LAX Artic GPRS Gateway NN 5 Arctic Software Configuration 5 1 System Menu The System menu contains items that are relevant to the Arctic board itself It allows the user to view information about the system or the current executing environment and to set the date and time Information submenu contains general information about the Arctic device Information on this submenu should be provided if possible when contacting Viola Systems technical support Time submenu contains time information Arctic has a real time clock with battery backup and time information may be adjusted here Note Updated time data is not saved permanently until the Commit button is pressed Until then it will be stored only in RAM memory Environment submenu contains information about the Arctic device memory usage uptime and inside temperature Password submenu contains password changing The default password is blank When changing the password for the first time the same password has to be written in all three boxes 5 2 Network Menu Through the Network menu you can access sub items to control the v
14. 9 2 10 D NAT These parameters are used to configure D NAT destination network address translation settings When enabled packets coming to define GPRS interface port are forwarded to local IP address Source IP D NAT only connections coming from IP Wildcard 0 0 means all IP addresses are D NATted Protocol Chooses which protocol is port forwarded If ANY is chosen other parametes are disregarded Dest port Chooses which GPRS interface is port forwarded to local Ethernet Redirect to IP Chooses where port forwarding is done to Redir port Chooses which port forwarding goes to Firmware Version 5 0 7 34 Document Version 1 6 User s Manual VIO LA Arctic GPRS Gateway LN 5 2 11 DNS Update These parameters are used to configure dynamic DNS Arctic can report its dynamic IP address to a DNS server The DNS Update settings are RFC2136 compliant for example BIND DNS server Figure 23 DNS Update settings VIOL RK systems mm Arctic Configurator _System Network Firewall Services Applications Tools DNS Update settings RFC2136 compliant e g BIND DNS server Enable No ei Record TTL seconds 1200 Record refresh interval seconds 1000 Zone Authoritative name server address Our domain name arctic exampledomain com os Denese Signatures No w TS TSIG key name key exampledomain com TSIG key value The server pointed by parameter Authoritative names serv
15. Figure 4 Figure 4 DB9 male connector The serial port 1 RS1 is a full RS 232 port The pin description of this port is as follows Table 2 RS 232 Port PIN Description Pin Number Name Direction Emimain s we EC S ps Nm a SetReny eese rp s Us wm GeTosewr eese npa Sm jm am The serial port 2 RS2 can be configured either as a half RS 232 or an RS 422 485 DTE Master The Pin description is same as in RS1 when in RS 232 mode The pin description of this port is as follows in RS 485 mode Table 3 RS 485 Port PIN Description Pin Number WS 485 Ful duplex wire 85 465 Halt duplex wie oq o e KNEW wu 8 mee Pme mam 6e e Note Make sure that you DO NOT connect RS 422 or RS 485 devices to a port which has been configured to operate as an RS 232 port User s Manual Y O LAX Ethernet Connector Arctic has an RJ45 connector for 10 100 Mbps Ethernet connection Maximum length of the Ethernet cable is 100m Note The cross connected cable is only for connecting the Arctic to the PC s network interface card When connecting to a local network e g hub or switch a direct Ethernet cable must be used The figure and pin description of the Arctic s RJ45 Ethernet connector is as follows Figure 5 HJ45 Ethernet connector Table 4 RJ45 Ethernet connector PIN Description Explanation Data Receive Positive Data Receive Negative Data Transmit Positive Data Transmit Negative 2 2 Back
16. Panel Description The Arctic GPRS Gateway has an antenna connector and a slot for a SIM card on the back panel User s Manual v O LAX Arctic GPRS Gateway NS Figure 6 Back Panel 1 FME connector for an antenna 2 SIM Card slot Note It is recommended NOT to insert or remove the SIM card while the GPRS module is in operation The SIM card contents may become corrupted if the card is removed while the GPRS module is writing data to it 2 3 Side Panel Description The side panel of the device contains ten LEDs which are used to indicate the status of the Arctic and only five of them are connected The LEDs are numbered from 1 to 10 starting from the rear panel side A detailed description of each LED is listed below Figure 7 LED Description Firmware Version 5 0 7 15 Document Version 1 6 User s Manual v O LAC Table 5 LED Description LED LED Description Number ON 1 Battery MB Not connected e VPN VPN connection is up Blinking VPN onnection is starting OFF VPN connection is disabled 3 COWONEITOF ON Operating power is turned on OFF Operating power is turned off S System Function ON Device is starting Blinking Device is operating normally B f 5 Eth 1 Ethernet link is up Blinking Ethernet link is transferring data OFF Ethernet link is down mc Jee 0 Ier JL Jee s juo wemem s uos jwemem 10 LED 4 GPRS Blinking GPRS is starting or transferring data OFF GPRS is inactive 2 4
17. Product Information Label The product information label on the underside of the Arctic contains the following information 1 Product type 2 Serial number 3 MAC address The Ethernet address MAC address of the unit is printed on the product label Figure 7 Each address code starts with the digits 00 06 70 but the remaining six digits are unique for each unit User s Manual v O LAX Figure 8 Product Information Label Arctic 2010 01 22 TE EET EE E E EE T E E M 00 06 0 01 02 03 T ELTE E TP TT T ARC248 400 3264 010203 Viola Systems Ltd Made in Finland C Ei Tel 358 0 20 1225 226 Fax 358 201226 220 www vinlasystems corm Ea 2 5 Firmware Version The Arctic firmware version may be checked from the Viola Configurator startup page System gt Information It is also possible to get the firmware version by issuing command firmware in console Figure 9 Firmware Version Arctic Configurator System Information Product name Arctic GPRS Gateway Product serial number ARC5272 48 328 021D77 HW serial number 4057492 HW version 3 1 Operating system Linux version 2 4 19 ucl Firmware GPRS Gateway 5 0 7 Processor COLDFIRE mS272 MAC address 00 06 70 02 10 77 RAM memory 31352 kB Flash memory SMB This manual describes the series 5 firmware version GPRS Gateway 5 0 7 Firmware Version 5 0 7 17 Document Version 1 6 User s Manual V O LAC 3 Getting Started 3 1 Unpacking the Arctic A
18. Version 5 0 7 11 Document Version 1 6 User s Manual v O LA Arctic GPRS Gateway Power Supply Connector The Arctic has a 10 26 VDC power supply connector as shown in Figure 3 Figure 3 Power supply connector Pin 1 is positive Pin 2 is negative The unit is protected against reversed polarity Power Switch Enables or disables the operation of the Arctic Console Enable Switch Enables or disables console access When it is disabled both serial ports may be used as an application serial port When the switch is in the right position RS1 is in serial port mode and when in the left position RS1 is in console mode DIP Switches It selects an application port RS 2 mode and settings RS 232 or RS 485 By default all are set to 0 when the port is acting as an RS 232 DIP switches 2 4 apply only when RS 485 mode is selected by DIP switch 1 Table 1 DIP Switches 1 RS 232 RS 485 0 RS 232 Selects RS port operation 1 RS 485 2 HALF FULL Selects between half duplex 2 wire and full duplex 4 wire BIAS RS 485 biasing TERMINATION RS 485 termination Serial Ports RS 232 RS 422 485 connectors Arctic has two serial port connectors These are 9 pin male connectors DB9 A null modem cable may be used to connect the Arctic to a serial device or User s Manual v O LAX a PC The Arctic supports CTS RTS flow control The figure of Arctic s DB9 DTE Male connector is shown in
19. arious network interface properties The menu contains items for Ethernet VPN and GPRS interfaces Also Email Proxy and firewall settings are located in this submenu The Network Interface Summary page shows which interfaces are up and also routing information User s Manual v As LA Artic GPRS Gateway ZN Figure 16 Network Interface Summary VIOL KR S sy ster Arctic Configurator m Network Firewall Services Applications Tools Network Interface Summary Ethernet ethO Hi address 00 06 70 02 1D 77 Internet address 10 10 10 10 Status UP BROADCAST RUNNING MULTICAST Rx packets 116 Tx packets 105 Loopback lo Internet address 127 0 0 1 Status UP LOOPBACK RUNNING Rx packets packets Running Routes Destination Gateway Genmask Flags Iface 10 0 D 0 S 299 0 0 0 LU 127 0 0 0 S 259 0 0 0 u default 10 10 10 1 0 0 0 0 UG Running ARP cache Address HWtype HWaddress Flags Mask face 10 10 10 1 ether 00 90 7F 3E 35 C6 C eth 5 2 1 Ethernet Configuration for the Arctic Ethernet Interface Figure 17 Ethernet Settings Arctic Configurator Firewall Services Applications Ethernet Settings E Enabled Disabled Host name IviolaArctic Domain name none Ethernet IP address 10 10 10 10 Network mask 255 0 0 0 Use Ethernet as default route usually No Yes E Default router IP address 10 10 10 1 MTU 1500 212 83 96 242 212 83 96 250 Override Ethernet configuration by HCP ONS servers
20. ave the same ground potential Before connecting any power cables the output voltage of the power supply should be checked This product is not fault tolerant and is not designed manufactured or intended for use or resale as on line control equipment or as part of such equipment in any hazardous environment requiring fail safe performance such as in the operation of nuclear facilities aircraft navigation or communication systems air traffic control direct life support machines or weapons systems in which the failure of Viola Systems manufactured hardware or software could lead directly to death personal injury or severe physical or environmental damage User s Manual v O LAX Revisions Documen Firmwarg Description of changes Version Version 01 2004 M0 TI Manual released 06 2004 Mo Minor modifications and HW update 11 2004 1 2 HW information added DIP switches console switch 01 2005 serial Gateway information added and chapter regarding IO modified 10 2005 1 4 General text related corrections Chapter 5 Firewall rewritten 02 2007 RS 485 information updated 04 2010 Lay out changed Side Panel description updated User s Manual v O LA Contents COPYRIGHT AND TRADEMARK cc cccecceceececceceececeeeeseeceeeeeesaecesaecesaesesaeeesaeseeaesesaeneeas 2 WII E TE EE 3 DECLARATION OF CONFORHMITIN HR mH II mI nmn remet retenus 4 WARRANTY AND SAFETY INSTRUCTION 9 REVERSION EE 6 ME HLes5eij e
21. c Time to wait for the connection establishment Connection retry interval sec How often retry the connection Connection retry mode incremental increases the retry inteval on each connection attempt Constant delay uses the same delay always Hello interval sec Hello packet interval for the VPN This can be used as a keepalive message on very critical links Hello failure limit How many hello packets can be lost before restarting the connection User s Manual v O LAC Artic GPRS Gateway NN Backup server optional Use backup SSH VPN When set to Yes Arctic will try to establish VPN connection to backup Viola M2M Gateway if the primary cannot be reached Primary failure limit How many times primary must not be reached before changing to secondary Other parameters are same as in primary server The duration of the connection can be set for example to 3600 seconds so after one hour connection time to backup server the secondary is tried to be reached Routing Routing mode Routing mode has three modes 1 Tunnel the following network This adds the Remote network IP to be reached via the SSH VPN Parameters Remote network IP and Remote network mask must be set 2 Default route gt VPN interface is used as default route 3 None No routing is added when the VPN is established The VPN peer IPs can be used for communications Remote network IP Remote netw
22. c is optically isolated and can be used for controlling low current external devices The output is a CMOS relay which is protected by a PTC type fuse The output is capable of handling a continuous current of 50 mA maximum at an ambient temperature of 20 C In these conditions the output relay ON resistance together with the resistance of the fuse is typically about 50O which results in a 2 5 V loss across output pins with a full load current of 50 mA The output schematic is shown in the figure 27 Figure 31 Schematic Digital Outout PTC FUSE WF USHMODOS OuUT_ amp VOR SOY AU DUT A In the figure OUT A and OUT B refer to Digital Output nA and Digital Output nB pins respectively in the I O connector Note Absolute maximum voltage across digital output pins is 30 V Voltage levels above this value may cause permanent damage to the PTC fuse 6 3 DC Output The input voltage to the DCIN connector is circulated back to the I O connector of the Arctic See the I O connector s pin description table shown in Chapter 6 This DC output can be used for example together with digital outputs in order to simplify external circuitry and wiring 6 4 Analog Input IO 8 1 1 only The Arctic models with an optional analog input have a 12 bit A D converter The input is galvanically isolated and is capable of measuring analog signals up to 60 V making it ideal for general purpose voltage measurement or control The analog input is unip
23. cable when GPRS parameter DNS servers is set to User defined Table 6 Ethernet LAN Specificatons Speed 10Base T 100Base TX Duplex Half and Full Recommended cabling Cat5 or better 5 2 2 GPRS GPRS settings include APN and other settings for GPRS network connectivity More details of GPRS connectivity is in Chapter GPRS GPRS enabled When set to yes GPRS interface is automatically attached to GPRS network Access Point Name GPRS GPRS Access Point APN name where the connection is made PIN code SIM card pin code Operator Code empty auto A manually selected operator code Leave empty for automatic network selection The default value is empty DNS servers When set to User defined DNS servers from Ethernet page are used If the parameter is set to From GPRS network Arctic receives DNS server IPs automatically from GPRS network Led indication In Data only mode GPRS LED blinks green when transmitting data In Informative mode LED blinks also when connected to GPRS network without data transfer GPRS context is active User s Manual v O LA GPRS username Username used for authentication if APN requires it GPRS password Password used for authentication if APN requires it PPP idle timeout Maximum idle time for GPRS interface If the GPRS interface has been idle no traffic for this period the GPRS connection is restarted Maximum MTU value MTU Maxi
24. cal support Include information about error messages diagnostic test results and problems with specific applications
25. d L2TP These are optional please refer to your GRE server documentation 5 2 7 Monitor Monitor is used for GPRS and VPN connection checking If connection to the selected IP address is lost the connection is restarted Monitor uses ICMP echo ping packets to check the connection The monitor also keeps the connection alive so that idle timeout do not drop the connections ICMP Echo sending Selects if the monitor is enabled This should be always enabled to correct IP Interval sec Determines how often the connection is checked by sending ICMP echo packets The interval should be smaller than GPRS idle timeout typically max 2 3 of GPRS idle timeout in order to have uninterrupted communication Reply timeout secs The waiting time for reply packets Retries The number of tries before connections are restarted Target IP address The host IP address to which echo packets are sent to Secondary target IP address The secondary host IP address to which ICMP echo packets are to be sent if the sending to primary target host IP address fails User s Manual v As LAC Artic GPRS Gateway ZN Figure 21 Monitor Settings VIOL systems Arctic Configurator System Network Firewall Services Connection monitor settings IC Enabled Is Disabled Interval sec sno Reply timeout secs o Retries 3 Target IP address o 0 0 0 Secondary target IP address O none n o ICMP Echo send
26. ent Version 1 6 User s Manual Arctic GPRS Gateway Figure 35 Useful GSIWGPRS Information Firmware Version 5 0 7 VIOLA systems Arctic Configurator wall S IS GSM modem information click browser refresh to update Modem information Modem present Manufacturer Model Version IMEI number SIM information SIM status PIN status PIN attempts left SIM ID Operator information Operator Operator selection GSM Network information GSM registration Signal level GPRS Network information GPRS multislot GPRS MTU GPRS registration GPRS attach 48 YES SIEMENS MC 20 REVISION 01 02 351246004411256 Card in reader Ready 3 8935801040303420448 FI SONERA automatic Registered to home network 31 very good 10 4 Rx 2 Tx 5 act 1520 bytes Registered to home network attached GPRS enabled Document Version 1 6 User s Manual v O LA 8 Troubleshooting This Chapter provides a list of the common problems encountered while installing configuring or administering the Arctic If you are unable to resolve your problem refer to the Warranty and Technical Support Sections at the end of this User s Guide for information about contacting Viola Systems Technical Support representatives Q When setting up routing mode Munnel the following network routing to M2M Gateway eth1 does not work A Check that IP forwarding has been enabled and internal firewall does not block packets Q From Arctic
27. er eg company s own DNS server for example ISC BIND must be configured to accept incoming DNS update messages TSIG keys can be used for better security in DNS updates 5 2 12 DynDNS Client This feature can be used with DynDNS service available at http www dyndns org Note The public IP is required for GPRS and user account from the DynDNS service operator Firmware Version 5 0 7 35 Document Version 1 6 User s Manual v O LA Figure 24 DynDNS Client Settings 10 L E Arctic Configurator System Network Firewall Services Applications Tools DynDNS client settings requires registration to service GPRS must have public IP address to use DynDNS DynDNS service client enabled DynDNS service provider dyndns arg v DynDNS Hostname fo DynDNS Username foe DynDNS Password Pe DynDNS service client enabled Disables or enables dynDNS DNS name update DynDNS service provider Only dyndsn org currently supported DynDNS Hostname Service provider account hostname DynDNS Username Service provider username DynDNS Password service provider password 5 2 13 NTP Client This feature may be used to update the real time clock of Artic using NTP protocol NTP server When set to Yes Arctic updates system clock from NTP server Query interval How ofter NTP query is sent Minimum time difference seconds Minimal time difference when the clock is updated
28. erver Settings DHCP Server Settings E Enabled Disabled DHCP Server Mandatory parameters Specify Subnet and Netmask of Ethernet interface to listen Subnet 10 0 0 0 Metmask 255 255 255 0 Address range ta share Low 10 0 0 10 High 10 0 0 20 Optional parameters leave blank if not used If Arctic ONS proxy is enabled type Arctic Ethernet address to ONS server field If Arctic is the Default GY for LAN hosts type Arctic Ethernet address to Default GW field Subnet mask 255 255 255 0 Domain name l exampledomaincom DMS servers 4000210003 Default gateway 40001 Broadcast address Default lease time Max lease time MTP server Lor server WINS server Delete leases Reset Note Configuring the DHCP server in an erroneous way may cause your network to function badly or may prevent functioning altogether Consult your network administrator for necessary information before setting up the service DNS Proxy With DNS proxy computers connected to Arctic Ethernet interface can use Arctic as DNS server Arctic will forward DNS queries to correct DSN server and local computers DNS setting are not needed to be changed This can be used with GPRS settings Network gt GPRS parameter DNS servers From GPRS network DNS Proxy Forwarder When set to Enabled Arctic can be used as DNS server for local computers SNMP Agent Arctic supports MIB II SNMP Agent SNMP agent SNMP Set Get
29. est 1 IEC 801 3 Radio Frequency Electromagnetic Field 2 IEC 801 2 Electrostatic Discharge 3 IEC 801 4 Fast Transients AC Power Ports and Signal cables Supplementary Information The product complies with the requirements of the Low Voltage Directive 73 23 EEC and EMC directive 89 336 EEC Warning This is a Class A product In a domestic environment this product may cause radio Interference which may make it necessary for the user to take adequate measures Manufacturer s Contact Information Viola Systems Lid Lemminkaisenkatu 14 18 A FI 20520 Turku Finland Phone 358 20 1226 226 Fax 358 20 1226 220 User s Manual v O LAX Warranty and Safety Instructions Read these safety instructions carefully before using the products mentioned in this manual Warranty will be void if the product is used in any way in contradiction with the instructions given in this manual or if the product has been tampered with The devices mentioned in this manual are to be used only according to the instructions described in this manual Faultless and safe operation of the devices can be guaranteed only if the transport storage operation and handling of the devices is appropriate This also applies to the maintenance of the products To prevent damage both the product and any terminal devices must always be switched OFF before connecting or disconnecting any cables It should be ascertained that different devices used h
30. for Dial in connections 5 2 4 SSH VPN Arctic has a VPN client that can be used with the Viola M2M Gateway For VPN configuration please refer to the Viola M2M Gateway User s Manual Figure 19 SSH VPN Settings 55H VPN Settings Use SSH VPHN No B Primary server Primary interface GPRS v Primary server IP 127 0 0 1 Primary server port ee Primary server GW m Max duration O unlimited o Backup server optional Lise backup S5H vPN Ho ze Backup interface GPRS w Backup server IF 127 0 0 1 Backup server port ez Backup server GW Max duration O unlimited 7200 Routing Routing made None w Remote network IP 0 0 0 0 Remote network mask 255 255 0 0 Link management MTU 1420 Idle timeout sec 3600 Hello interval sec 200 Primary server Use SSH VPN When set to Yes Arctic automatically establishes SSH VPN connection to primary Viola M2M Gateway Primary interface Interface used to reach the Viola M2M Gateway server Primary server IP IP address of Viola M2M Gateway SSH VPN server Primary server port SSH VPN TCP port on primary server default 22 Primary server GW If other gateway than default route is needed to reach the Viola M2M Gateway Max duration O unlimited Maximum duration of the VPN connection On primary server should be set to zero With backup server after this timeout the primary server is tried again Connection start timeout se
31. hese rails allow a flexible selection of the optimum mounting direction To mount the Arctic on a wall using optionally available mounting tools can be used 3 3 Setting of the IP Address Using an HTML Browser This is the recommendable way to set up the network parameters It is an easy to apply solution if the computer used for configuration has been properly configured Follow the procedure listed below User s Manual v O LAW 1 Connect to the Arctic using your HTML browser The default IP address of the Arctic is 10 10 10 10 netmask 255 0 0 0 Computer connected to Viola Arctic device can use for example IP address 10 10 10 11 Figure 10 IP Properties Internet Protocol TCP IP Properties 2 x General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address 10 10 10 11 Subnet mask Default gateway 10 10 10 10 JBtam UNS server address automatically e Use the following DNS server addresses Preferred DNS server 10 10 10 10 Alternate ONS server 2 From the initial page click Start Configurator and enter login information in the following page Username is root and by default no password is set just leave the field e
32. ing Note Monitor must be always enabled When VPN is used remote VPN peer IP or other IP reached only via VPN must be used for connection checking 5 2 8 Routing These parameters are used to configure routing settings Act as router Enables IP forwarding between interfaces Use Proxy ARP Enables proxy ARP It can be used with Viola M2M Gateway VPN Static routes can be added if some hosts or networks require static routing settings Firmware Version 5 0 7 33 Document Version 1 6 User s Manual Arctic GPRS Gateway LSK systems Figure 22 Routing Settings 5 2 9 S NAT Routing settings E Enabled Disabled le Enabled Use Proxy ARP e Disabled Static Routes Leave Gateway Empty For GPRS Routes Act as router Use Type IP Netmask if Net Gateway Interface No siHoetsl Auto No v Hesst v Auto Mo Host sl ato e No v Hestv IT No v Host v TI Tou e No v Het v F Ato No v Hotw Auto No v Hot v TL et ei These parameters are used to configure S NAT source network address translation settings When enabled private IP address used in local LAN is changed to GPRS interface IP address From IP Only S NAT connections from the defined IP address are accepted If defined with wildcard 0 0 all IP addresses are handled the same way only S NAT connections are allowed
33. ith GPRS includes a FME connector male type for an external antenna It is possible to use any kind of external 50Q dual band antenna intended for GSM900 880 960 MHz and GSM1800 also known PCN 1710 1880 MHz frequency bands Connect the antenna directly to the connector provided for the antenna on the back panel of the Arctic unit Typically commercially available antennas are provided with a flexible 50Q cable having a length of 2 3 meters and having a female type FME connector The Arctic GPRS Gateway is tested with antennas from Hirschmann Hheinmetall Elektronik GmbH Examples of tested external antennas include the sticker type and magnetic mount antennas shown in Figure 33 and 34 respectively Figure 32 External Antennas 4 250 cm 4 MCA 18 90 STRIPE sticker type patch antenna above and MCA 18 90 MH magnetic mount antenna right Both antennas have a FME female connector and L 250 cm RG174 cable User s Manual v O LAX Figure 33 Magnetic Mount Antenna 0 cm bc 250 cm wl 7 3 SIM Card and Card Holder Standard 3 V SIM cards may be used with the Arctic GPRS Gateway A SIM card holder is located on the back panel near the GPRS antenna connector If you have the PIN code query enabled check that the Arctic Configurator has a correct PIN code entered in the GPRS submenu To operate with SIM card follow the procedure below 1 Power off the Arctic 2 he SIM card holder contains a tray with a yell
34. mpty Firmware Version 5 0 7 19 Document Version 1 6 User s Manual v O LAC 3 Navigate to Network gt Ethernet page Figure 11 Ethernet Settings VAIO di systems JIN Arctic Configurator Firewall Services Applications Ethernet Settings Override Ethernet configuration by C Enabled GEM IS Disabled Host name Mola retic Domain name none Ethernet IP address 10 10 10 10 Network mask 255 0 0 D Use Ethernet as default route usually Yes v No Default router IP address 10 10 10 1 MTU 8 212 83 96 242 ONS servers optional 212 83 96 250 MAC address 00 06 70 02 1D 77 4 Enter the Ethernet IP address and other network settings of your choice and click Apply and then Commit on bottom of page to store the settings 5 Reboot the Arctic for the settings to take effect Note Arctic default password is empty Remember to set the password before connecting the Arctic device to a public network Chapter 5 3 4 Setting of the IP Address Using a Console Before installation you need to find out the required network settings These include the IP Address Netmask and Gateway Settings used by the Arctic The local network administrator can provide them to you or you can ask for them from your Internet Service Provider Note If possible it is recommended to use an HTML browser to set up network settings as described in the next chapter If using a console please follow the procedure below
35. mum transfer unit for GPRS Use GPRS as default route If enabled GPRS is used as default route Ethernet default gateway has to disabled Parameter Use Ethernet as default route set to No in Network gt Ethernet Figure 18 GPRS Settings VIO L dy Ry 6 t6 ma MN Arctic Configurator System Network Firewall Services Applications Tools GPRS Settings GPRS enabled No E Access Point Name GPRS INTERMET PIM code NoPin Operator Code rempty auta DNS servers User defined v LED indicatian Data only E GPRS Username username GPRS password passwd PPP idle timeout sec 1800 Maximum MTU value 1500 g Enabled C Disabled IMPORTANT Define also Network gt Monitor to detect connection failures Use GPRS as default route 5 2 3 Dial in Configuration for the Arctic PPP dial in Interface Dial in enabled When enabled PPP connections can be made to Arctic GSM data Require authentication PAP When set to yes password authentication is used for incoming data calls Required username PAP username allowed login Required password PAP password used for authentication Idle timeout Idle time before PPP connection is terminated Local IP address IP address used in PPP peer Peer s IP address IP address used in PPP peer Firmware Version 5 0 7 28 Document Version 1 6 User s Manual v O LAC Maximum MTU value MTU Maximum transfer unit
36. nternet technology Figure 1 Arctic GPRS Gateway 1 2 The Arctic Platform The Arctic platform utilizes a number of wireless or fixed line interfaces depending on your specific requirements Arctic is a customizable technology allowing users to develop solutions for their own applications Arctic devices have been designed to withstand the requirements of extreme environments and industrial use Technical Features Summary The following are the functional components in the Arctic GPRS Gateway device Details of the each components are listed below Firmware Version 5 0 7 9 Document Version 1 6 User s Manual y A LR Arctic GPRS Gateway HARDWARE CPU Platform 32 bit RISC microcontroller 32 MB RAM 8 MB Solid state FLASH memory Network Interface 10 100 Base T Ethernet RJ45 Device Interface 2 Serial ports RS 232 RS 485 Mechanics Aluminum frame Attachment rail for optional and custom mounting tools SOFTWARE Operating System Multitasking embedded uCLinux Supported Protocols PPP IP ICMP UDP TCP ARP DNS DHCP FTP TFTP HTTP Application Services HTTP server CGI FTP client Telnet server SSH server and client Temperature sensor Real Time Clock Syslog DHCP server and client Status querying using SMS Serial connection Serial GW Manufacturing Options O board Management and Configuration Web user interface Console por
37. olar and the pins are designated as Analog Input and Analog Input in the I O connector s pin description table shown in Chapter 3 Note Although the input is protected against reverse polarity and overvoltage the inputs should not be subjected to voltages exceeding the specified O to 60 V range The absolute maximum voltage between input pins is 100 V User s Manual v O LAX 7 GPRS The Arctic with GPRS includes a FME connector male type for an external antenna It is possible to use any kind of external 50Q dual band antenna intended for GSM frequency bands quad band In this Chapter the specialities related to GPRS operation are described 7 1 Placing Arctic When choosing the installation site of Arctic models with the GPRS option please remember that it uses radio waves for data transmission The surrounding environment affects the behavior of the radio signals Therefore if you are using an Arctic with the antenna mounted directly to the antenna connector without an extension cable try to avoid placing the unit in a location where the radio signal might be shadowed by nearby obstacles Note also that large metallic surfaces racks or walls with metallic structures cabling concrete iron may highly degrade the antenna performance In case of metal racks or surfaces it is recommended to use an external antenna with an appropriate cable This allows placing of the Arctic more freely 7 2 GPRS Antenna The Arctic w
38. ork IP behind the VPN on Viola M2M Gateway side what is needed to reached by Arctic Remote network mask Netmask for remote network IP Link management MTU MTU for SSH VPN interface Idle timeout sec Idle timeout for SSH VPN interface If idle timeout is reached the VPN connection is restarted 5 2 5 L2TP VPN Arctic has a L2TP client that can be used with L2TP server User s Manual v O LAX Figure 20 L2TP VPN Settings L TP VPN Settings Use LeTP VPH Primary server Primary interface Primary server IP Primary server port Primary server gateway Max duration D unlimited Hello interval secs MTU 420 L2TP username usually hostname primary_user L2TF password pass Backup server optional l Use backup LZTP VPMN Mo Backup interface Backup server IP 0 0 0 0 Backup server port 1701 Backup server gateway lo Max duration O unlimited 7200 Hello interval secs 2n MTU 1420 L2TP username usually hostname lbackup_user L2TP password passwd Routing Routing mode Remate network IP 0 0 0 0 Remote network mask 255 255 0 0 Use L2TP VPN When set to Yes Arctic established L2TP VPN connection with primary Viola M2M Gateway Primary server Primary interface Interface used to reach the Viola M2M Gateway server Primary server IP IP address of Viola M2M Gateway L2TP server Primary server port L2TP VPN server port UDP default 1701 Primary server gateway
39. ow eject button Push this button in order to eject the tray from the holder 3 Putthe SIM card onto the tray 4 Insert the tray carefully back to the holder and press the tray until it is locked Note The card should only be inserted or removed while the GSM module has been placed in shutdown mode The SIM card holder has a card detection circuit that will in theory allow hot insertion and removal of the card However hot insertion and removal are not recommended since the SIM card content may be corrupted if the card is removed while the GSM module is writing data to it 7 4 Configuring Arctic s GPRS Settings 1 If your SIM card has the PIN code querying set make sure you configure the PIN code before inserting the card in the card holder If PIN querying is not set you may proceed with the card installation procedure 2 Connect to the Arctic and log in to Configurator 3 Navigate to Network page from main navigation bar and select the GPRS sub page 4 Set the access point name appropriately usually INTERNET 5 Set the GPRS network username and password appropriately if your GPRS service requires authentication 6 Set default route to enabled User s Manual v O LAX 7 Optionally set the PIN code and PPP idle timeout f your SIM card has the PIN code set type the code into the PIN code field PPP idle timeout defines the time in seconds how often the Arctic resets the GPRS connection if the connection is
40. rctic is delivered in a bulk package containing only the device itself A separate Arctic Accessory Kit ordered separately contains the following items Power supply and cable Cross over Ethernet Cable Null modem cable If any of the items are missing or damaged please contact Viola Systems Ltd All packaging materials are recyclable Viola Systems urges its customers to follow environmental regulations regarding the disposal of all the materials 3 2 Installation of the Arctic The Arctic can be installed horizontally on a flat surface e g on a desk or a rack When installing Arctic models with wireless connectivity options it should be remembered that high frequency radio waves need to be taken into account The surrounding environment affects the range of radio signals Therefore if you are using an Arctic with antennas directly mounted to the antenna connector try to avoid placing the Arctic where the radio signal might be disturbed shadowed by nearby obstacles Also large metallic surfaces racks may have a highly detrimental effect on the antenna performance In case of metal racks or surfaces it is recommended to use an external antenna with an appropriately selected cable By following these precautions the Arctic may be installed more freely The aluminum case of the Arctic contains rails for wall mounting Both broad sides contain two rails and the narrow side opposite to the LED panel contains one rail T
41. sU MEME Rm 39 User s Manual v O LA Dao DAOP ee a S E E aaa E E 39 S WM even TT T mmm 41 SJ S Kee R10 Moe 41 6 O INTERFACE ORIIONAL nennen nnne nnns 43 61 Io d ER 43 62 DUOC gi 2 7 EE 44 SECHER Tarren TT 44 64 Analog ui ele E Eri 44 To RA T 45 EI Gi ei te FAN O NONSE om 45 eZ CILE ROUTE 45 lo SIM Card and Card Fe ONS e E UE 46 74 Gontiguring Arctic s GPRS lee EE 46 7 5 Useful GSM GPRS Intormaton nennen mnn 47 8 ES Gi CT 49 Gal Common Eee NOT UT TIM 49 execipeilmeylq M reer 50 BU Hl Bi ria amm 52 INIA SUIFOLD D NEEN 53 User s Manual v O LAX 1 Introduction Viola Arctic product family offers industrial quality connectivity devices for custom built wireless and wired device management solutions 1 1 About this User s Manual This User s Manual describes the operation of the Arctic GPRS Gateway All devices in this User s Manual are referred to as Arctic unless otherwise mentioned This manual provides introductory information as well as detailed instructions on how to set up and manage the Arctic as part of a network environment It is intended for anyone involved in installing and managing Arctic devices It is assumed that the reader of this manual is familiar with basic working principles of I
42. software and programs are delivered as is The manufacturer does not grant any kind of warranty including guarantees on suitability and applicability to a certain application Under no circumstance is the manufacturer or the developer of a program responsible for any damage possibly caused by the use of a program The names of the programs as well as all copyrights relating to the programs are the sole property of Viola Systems Any transfer licensing to a third party leasing renting transportation copying editing translating modifying into another programming language or reverse engineering for any intent is forbidden without the written consent of Viola Systems Viola Systems has attempted to verify that the information in this manual is correct with regard to the state of products and software on the publication date of the manual We assume no responsibility for possible errors which may appear in this manual Information in this manual may change without prior notice from Viola Systems User s Manual v O LAX Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Viola Systems Ltd Manufacturer s Address Lemminkaisenkatu 14 18 A FI 20520 Turku Finland declares that this product Product Name Arctic GPRS Gateway conforms to the following standards EMC EN 55022 Emission Test Class A 1 Radiated Emissions 30 1000MHz 2 Conducted Emissions 0 15 30MHz EN 50082 1 Immunity T
43. t Telnet User s Manual v OG DA ArcticGPRSGateway NS 2 Physical Interfaces The Arctic unit contains three panels for interface connections and status indication These panels are 1 Front panel The front panel configuration is shown in figure 2 This panel includes all connectors and switches for the device operation optional input output connectors and the connectors for network and serial interface 2 Back panel The GPRS antenna connector and SIM card holder are shown in figure 6 3 Side panel The side panel as shown in figure 7 contains all LEDs which indicate the status of the device 2 1 Front Panel Description The front panel of the Arctic GPRS Gateway consists of the following connectors and switches Figure 2 Front Panel Description i k TZ d z U e a e e 4 Mo SS eee sd z ei wale ola Ge Z CON v JL FAS ME e s gt tcl Di e i 0n l WES Deg 1 Ki Low K un c A A i eL A IO N E os LER T mel a pis SS S r PEL e IW ES 3 Power supply connector Console serial port RS1 Power switch Console switch DIP switches Application serial port RS2 Ethernet connector Jo OF SS WD nm The Arctic has rails to enable wall or rack mounting The front panel contains slots for nuts or other mounting accessories optional in order to gain access to these rails Firmware
44. the box provided and press the login button to start the Arctic Configurator Note Default password for root is empty Remember to set the password before connecting the device to a public network Password can be changed from System gt Password menu Chapter 5 Firmware Version 5 0 7 23 Document Version 1 6 User s Manual v O LA 4 2 General Usage of the Arctic Configurator After a successful login the Arctic Configurator will display the main screen This consists of the main navigation menu on the top the secondary navigation bar on the left and the main screen containing the currently active content and controls When the program starts for the first time the System Information screen will be shown in the main content area The main navigation menu on the top of the screen is used to navigate between the different subsets of settings available Selecting an item from the main menu will display the available items related to this subset in the secondary navigation bar selecting the first of these to be shown in the main content area The secondary navigation bar on the left contains the groups of parameters in this subset Selecting an item from this menu will display the content related to the selected group in the main content area In the bottom of the secondary navigation bar is a group of three buttons which are always visible Commit Reboot and Logout The Commit button is used to save the memory resident data for
45. to you under this warranty IN NO EVENT SHALL VIOLA SYSTEMS BE LIABLE FOR INDIRECT INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES INCLUDING LOSS OF DATA USE OR PROFITS EVEN IF VIOLA SYSTEMS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES In no event shall Viola Systems liability exceed the original purchase price of the device server Some states or countries do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Obtaining Warranty Service You must notify Viola Systems within the warranty period to receive warranty service During the warranty period Viola Systems will repair or replace at its option any defective products or parts at no additional charge provided that the product is returned shipping prepaid to Viola Systems All replaced parts and products become the property of Viola Systems Before returning any product for repair customers are required to contact the Viola Systems User s Manual v O LAX Technical Support Contacting Technical Support Phone 358 20 1226 226 Fax 358 20 1226 220 E mail support violasystems com Internet http www violasystems com Recording Arctic Information Before contacting our Technical Support staff please record if possible the following information about your Arctic product Product name Serial no Note the status of your Arctic in the space below before contacting techni
46. ts optional 0 V DC referring to common digital input pin Digital outputs optional 30 V between output pins Analog input optional 100 V between input pins User s Manual v O LAX Artic GPRS Gateway OOOO Limited Warranty Coverage Viola Systems warrants this hardware product to be free from defects in materials and workmanship for the warranty period This non transferable limited warranty is only to you the first end user purchaser The warranty begins on the date of purchase and lasts for the period specified below Arctic GPRS Gateway one 1 year Excluded Products and Problems This warranty does not apply to a Viola Systems software products b expendable components such as cables and connectors or c third party products hardware or software supplied with the warranted product Viola Systems makes no warranty of any kind on such products which if included are provided AS IS Excluded is damage caused by accident misuse abuse unusually heavy use or external environmental causes Remedies Your sole and exclusive remedy for a covered defect is repair or replacement of the defective product at Viola Systems sole option and expense and Viola Systems may use new or refurbished parts or products to do so If Viola Systems is unable to repair or replace a defective product your alternate exclusive remedy shall be a refund of the original purchase price The above is Viola Systems entire obligation
47. y IP access Firmware Version 5 0 7 38 Document Version 1 6 User s Manual v O LAC Arctic GPRS Gateway NS 5 4 Service Menu 5 4 1 WWW These settings enable or disable the web server functionality Figure 27 Service Menu ENE systems Arctic Configurator System Network Firewall Services Applications Tools WWW Server Settings g Enabled e Disabled g Enabled e Disabled Server port standard 80 en o Reset Web Server Web Configuration Access Web Server Disables or enables the www server Web Configuration Access Disables or enables web configuration access Note If you disable the web access settings web configurator stops functioning and you will have to enable it via console if you should need to use it again later 5 4 2 Telnet Telnet server may be used to make terminal connections to the Arctic device shell A more secure way of performing remote management is based on the SSH Telnet server Enables or disables the telnet server 5 4 3 DHCP DHCP server listens to broadcast DHCP queries and assigns IP address for host from the configured pool If needed Arctic can act as a DHCP server This is suitable for small remote networks that have for example few laptops connected to the Arctic via an Ethernet hub or a switch DHCP Server Enables or disables the DHCP server Firmware Version 5 0 7 39 Document Version 1 6 User s Manual v O LAW Figure 28 DHCP S
48. y reset command 8 chars min Command to issue device back to factory settings This does not require system password After issuing this SMS command Arctic will have factory settings eg password is set back to factory default also 5 3 Firewall Menu Through the Firewall menu you can configure built in firewall of the Arctic Firewall can be disabled or enabled and separate rules may be created for GPRS to Arctic GRPS to LAN and LAN to GPRS User s Manual v OG DA ArcticGPRSGateway NS Figure 25 GPRS to Arctic Firewall Settings Varo TL RK IN Arctic Configurator System Network Firewall Services Applications Tools GPRS to Arctic Firewall settings Use GPRS to Arctic Firewall Yes Protocol Destination port EI Ei ola Dio 22 TCP e 23 2404 504 34 4 eebe moo ZO NO RULE v i IJ The firewall rules are processed from top to bottom If strict rules are wanted last rule should be DROP The parameter From IP can be used for limiting access based on IP address For example 192 168 100 0 24 would limit access only packets coming from 192 168 100 0 network Figure 26 GPRS Settings GPRS to Arctic Firewall settings Use GPRS to Arctic Firewall Action Protocol r Destination port Cn Poa Po n3 n3 D oo n3 R I These rules would allow incoming connection to GPRS interface ICMP web TCP port 80 and telnet TCP port 22 from an
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