Q-Pro5 System
Contents
1. juiod 10 0 1o 99uuo5 3 3jsva ld z gt E quo 19591 doo ejeds 868 ue H INO AZL 3q wo H gt NO yds 49 dS ejeds quo eleqxny 000 000000000000 SJojeodaJ Buisn jJ NO Lpu HO Ol IIV Syms d q mE IN PI A AcL 199 OI sejqeo IN OI dS Sense out 12V Blue 12V Black 10 1281ep JBUOS 36 5 TIVM ueuusn pe p 15811100 Aeldsiq 9 0 10199uuoO seg 10128euuoo N euelquiaul 11 0 10199uuoo connector External connector to order point R Detect delay Spare Rcom R Tan GRD R Detect ux A sui ls s aue jeng 1 p nb Ajuo npolN 1a pue gaa 11 3 2 1d 12 V 900mA fu Loop reset Q AuxDetect 9 9 Grill Spk O Grill Spk O R Page R T1 Q Spare 9 le 3dis HOOQ 29 of 37 Installation Manual September 2014 Q Pro5 System CONNECTING A DRIVE THRU TIMER APPENDIX 6 E A 3 o 6 3sva Ld quo ast Z yeseu doo eeds Jopeuuoo M W payed pejed wo ds iuc 4ds luo eeds ao pepqxny pejeq A2. UO 9 u q sey 1 1919 oy ue end 01 195 JOU 9588 syaspeay wea ay uo ZL Aq ssaJd Wea puooes y dn 195 suue 1 91818495 om se dn 195 aq 01 peau sjespeaH uo 5431 T pue e a eu LG pue Pseog urew ay 1611 pue suonoeuuoo eu491ul 5 129102 z 9ue1 uea 03 385 JOU 916 sjespeaH A 1284100 1003 OU pip uonei1s 9588 Jexi8ig leno wo e4ew3Jos quawase das ui 165 qs uieJ80Jd a4 10 92849 515 5194 uiejqoJd J UN y 10019 pue ped qs eu uesulai1 000 0070 Sous e dsIp au JI Sursijeriiur ayy uo Ae s IM 31 pue 10 5 oipne A3duue ue puy 30u Jaspeay y 9 piepue1s 9584 au Aq pewojje uey Sjaspeay 10 1equunu 1981 e 1915 9891 JO pues qs aseq y 0 paJe1si8aJ sjaspeay Auew ool payasul uaym yoed ay yono u1 91 5 ayew A 1u8l s Jaspeay ay uo 5181102 ay esiey 1981109 1188 31 1915 891 9 03 YJOM JOU 590 115 1 AJlueyu uuoui 1163 58 49 pue Aouu tu 31 1 15 891 9 03 OM JOU 590 115 1 JI AJlueyu uuoui 1163 58 49 pue aAoWAaY dn 9 00 195 dn 9 00 195 payasul uaym yoed ay u3no1 u1 91 5 ayew Ajnu8l s Jaspeay ay uo 5181102 aui esiey pijos 918 suonoeuuoo pue AjINUIJUOD qe2 A ZT 5910 Ane 5 1 40 WLA 9
3. Quail digital Q Pro5 System INSTALLATION MANUAL CONTENTS CONTENTS INTRODUCTION SYSTEM PARTS AND SPECIFICATIONS SYSTEM INSTALLATION Locating and mounting the Drive Thru Base Locating and installing the Battery Charger Mounting the speaker and microphone Wiring and connecting the Order Point Drive Thru Base Connections to Order Point Drive Thru Base functions and settings Registering headsets and functionality Summary of Headset operating modes Road loop sensitivity adjustment Adjustment of inbound outbound audio settings CHECKLIST BEFORE LEAVING SITE INSTALLATION FAULT FINDER APPENDIX 1 Factory Default Settings 2 Full Display Map Advanced Settings APPENDIX 3 Recording a Greet Message Using a Headset APPENDIX4 Trouble shooting APPENDIX 5 Connecting a Sonar Detector APPENDIX 6 Connecting a Drive Thru Timer APPENDIX 7 Additional System Adjustments APPENDIX 8 System Adjustments Made Manually APPENDIX 9 Upgrading an Existing Pro5 Base to Side By Side Operation SBS or Dual Lane ADVANCE INFORMATION AND APPLICATIONS AVAILABLE FROM THE Q DIGITAL WEBSITE 1 Installation Manual 2 User Manual www quaildigital com Q Pro5 System Installation Manual September 2014 2 of 37 INTRODUCTION This manual is aimed at the technician level reader who is expected to be familiar with all safety precautions relevant to the use of electrical equipment It
4. Lane 1 LED T1 Flashing blue twice every second Description Audio message will say Registration incomplete see manual every 5 seconds resting for 10 minutes Registered T1 Flashing blue T2 Flashing Audio message will say Headset every 5 seconds red every 5 registered twice at the moment of seconds registration Internal call or Press Page button Fix Blue Communicates within team on the Page channel internal page channel Press T1 button Fix Blue Communicates with lane 1 External call 1 T2 Press T2 button Fix red Communicates with lane 2 External call 2 Volume Up Press or the volume button Double blips will indicate max and min Volume Down Levels Talk lock Press T1 or T2 or Page T1 fixed blue T2 fixed red User can talk hands free Switches for under a second Talk lock Off Press same switch T1 T2 or Back to normal operating status Page Push to Talk Press T1 T2 or Page Fixed blue Fix red Communicates with lane 1 or lane 2 on Push to talk operation Registration Press Volume down Page Fast flashing blue Head set on registration mode The simultaneously for 3 seconds Every second headset will return automatically to Volume down must be normal operating mode once it is pressed first registered or it will time out after 60 seconds Flashing blue every 5 seconds De registration Take the battery out of the The base will automa
5. 5 Using the diagram on page 35 locate the DTM2 ribbon connector socket on main PCB and plug in the supplied ribbon cable to corresponding connector on DTM2 6 On the main PCB locate the spare 12 volt out plug located just below main power in connector and plug in the power lead supplied and connect to corresponding 12 volt in on DTM 2 7 Now wire the power reset and detection wires from VDB2 to DTM 2 as shown in illustration wiring is the same as DTM1 and its corresponding VDB1 DTM2 VDB 2 a 12V A Com b V Detect A n o c Loopreset Reset d 12v 12v e GRD Gnd 8 Wire the loop microphone and speaker from COD2 to DTM2 on the Prod base door Connections are the same as those for COD1 to DTM1 as shown in the main instruction manual page 6 9 When all wiring is complete and checked you can proceed to power on the Pro5 base Now that the wiring is complete you need to activate the SBS function of the Pro5 base Q Pro5 System Installation Manual September 2014 35 of 37 10 From the main menu on screen Press the settings button and enter the managers access code of 4895 Press drive thru settings Press drive thru layout then enter the ENGINEERS password Select and highlight from the list of options the Dual Lane option Press exit several times to return to the main screen 11 Following the procedure from page 17 of the main manual register the new
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8. You should familiarise yourself with each Call Keypads Not Grill Spk Level 4 Ur Lane 1 Night olume Q Pro5 System Installation Manual September 2014 11 of 37 Current time and date This will need re setting for your time zone This is the software version running on your unit Check with your distributor for latest version This is the total number of headset you have registered to your Q DTB Once you have gone through the registration procedure Step 7 the display should read the same number of headsets as you ve had delivered with the system This field indicates if repeaters are active or not on the unit see Appendix 4 When active indicates that at least one headset is in active use on the system This function is not used in drive thru applications i Ses This indicates the current grill speaker volume Its audio level can be adjusted Up and Down using the arrows on the navigation keypad Indicates the status of the lane Blank when the lane is empty CAR when a car arrives to the loop or detection device CAR SERVING when the order taker s audio channel is open and attending the customer There are 4 function buttons below the display This function is always OFF in day to day operations When turned ON will allow the installer or the user to override the car detection device and simulate a vehicle presence at the order point By pressing the T1 button on th
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10. Lots Road London SW10 OQD E sales quaildigital com W www quaildigital com Q Pro5 System Installation Manual September 2014 37 of 37
11. NO Ya u q sey Supje1 19 10 9911 spueH QUO padesua ay 195 IM u1 5955914 Jasn ay JI ue 8uls e UC 9 104 z pue T 9 1 104 SuissaJd si Jasn ay auns Ula1s s ay 10039 pue 92814 ui Ajwuly sejnpou 1930 usnd jespeau ay uo uo3inq SUOIM y SuissaJd si 195 aseg ay apisul 1102 pa11J 948 Sajnpow 23Q 129003 yun y 100391 pue 2e d ui w si pued qs 911 euns exeul 000 000 smous Ae dsip au Jl Ae dsip ay uo suoisJaA BIEMYOS X294 sy spe u e 1915 89 91 pue aseq ay 1959 1195914 1ou S 1191164 31 stu Jl God 1A u1 uo 1195914 169 e 4 Z 431 pas T pue qod urew y uo jUasaid 169 e Jl p 5431 paJ x 995 pjnous A jq pue god uie ay uo 5431 129 pue yun y u do se qe Jamod pue eyep uo uwop usng pJeoq Ae dsip au 991 1eu1 9563 aui pisu suomoeuuoo 611911 pue seq 1q ay 01 JaMod 1292 und aq sAemje pjnous sajqed Ainunuoo 104 11104 Japso y 0 Surge 911 15910 A 122440 100491 JOU pip aseg SUO JDBUUOD UJ91UI JO J9MOd Sui qe5 jo pue doo Jequunu e smous e dsip pseoquo au Jey 19919 181102 poos ayew suon auuoo pue sajqed je pue amod seu g1dq 0 AU pisu 911 auns aye GGA p4eoq uono2 1 p epiusA Aejdsip g 1q O 911 uo 40 s 8 uonpajeq ens IJEN Ae nay enug s3umes niul 58 1195 91 09 Sgs JO aue jenq 0 195 S uoneis eseq aui ANS
12. headsets to the system Make sure all existing headsets have batteries in and are in range of the base while registering new headsets or they will be de registered during the process Cross One order taker can attend both lanes and all headsets stay on team 1 Page channel behaves as in single lane Split Headsets must be split in two teams and the page channel is independent between the two teams This means that team 1 will only hear the alert tone and customer from COD 1 and team 2 will only hear the alert tone and customer from COD2 NOTE In SPLIT operation Team 1 members cannot take orders from COD2 and Team 2 members cannot take orders from COD1 Team 1 and 2 members can only speak to other members of their team using the page button and not members of the other team Finally all levels and audio settings can be set up as required to suit the particular environment of the specific site Level settings are common to both COD1 and COD2 Q Pro5 System Installation Manual September 2014 36 of 37 Quail digital Quail Digital UK 92 Lots Road London SW10 0QD Tel 44 0 20 7349 2000 Email sales quaildigital co uk Quail Digital Europe Zum Ueltgesforthof 14 47441 Moers Germany Tel 49 0 2841 88605 50 Email sales quaildigital eu Quail Digital North America 200 East Randolph Street Suite 5100 Chicago IL 60601 Email sales quaildigital com Tel 1 888 575 1010 Fc C Quail Digital 92
13. hear the alert tone Check the sensitivity reading on the VDB is between 4 6 on a consistent basis 4 Audio levels Inbound audio Testing the inbound audio level with a car engine running at the order point When you hear the alert tone press T1 on the headset to open the inbound audio and talk to the person at the order point Make sure you can clearly understand the orders If you think it needs adjustment go to STEP 10 Testing outbound audio Making sure a car is at the post a car engine is running at the order point While pressing T1 on the headset the order taker voice should come out loud and clear If you cannot be heard loud and clear go to STEP 10 Detection Override Testing Detection Override While wearing a headset and with no car present at the order point press Detection override on the Q DTB user interface display You should hear the alert tone Then press T1 on the headset to hear the inbound audio and communicate with the order point Pressing T1 again will mute the outbound audio inbound will be unaffected while the car is still present Testing Hands Free Order Taking If agreed with the customer and enabled Testing Hands Free Order Taking Select one headset to become the order taker headset Then press Hands Free order taking on the display to turn this function on When prompted press T1 on the selected headset You will get a message confirming that you are now the o
14. most drive thru operators however Appendix 2 explains how to access the menu to activate or change features The menu has 3 levels of password protection designed to ring fence parts of the menu that require adjustment by trained personnel The Manager s numeric password is 4895 It s a fixed password giving the manager the ability to register new headsets and access basic functions to change date and time night volume language etc The second level is the installer s numeric password is 1234 which you will need during your installation because it gives you access for instance to audio level settings which are a critical part of your final adjustment procedure The third is the technician s password restricted to Quail Digital trained technicians This manual covers the Managers level and Installer s level functions and settings It is very unlikely you would be asked to make any further alterations requiring a higher level but if more advanced settings are required contact Quail Digital www quaildigital com PLEASE ENTER MANAGERS PASS Q Pro5 System Installation Manual September 2014 10 of 37 SETTING TIME DATE AND LANGUAGE When the unit is powered up you will have to confirm the time and date in order to finalise the initialisation If it s incorrect for your time zone use the navigation arrows to the right of the screen to correct If for any reason you missed the first prompt to adjust the time and
15. quality and voice clarity Make sure all your cable connections are soldered Soldering the cable joints reduces the likelihood of crackling and other interference on the headsets Q Pro5 System Installation Manual September 2014 7 of 37 STEP FOUR WIRING SPECIFICATION CONNECTING from SPEAKER POST to BASE The cables you require are as follows To connect the road loop to the Drive Thru Base you should use Belden 8760 OSP1 60 18awg 2 core grey cable This is a single screened pair cable used to connect the Road Loop to the Vehicle Detector Board in the base station LOOP CABLE SPECIFICATION Belden Type 8760 OSP1 60 18awg 2 core grey cable AUDIO CABLE SPECIFICATION Belden Type 8777 ISP3 22AWG 3 pair grey cable To connect Speaker and Microphone from order point to the Base you should use Belden Type 8777 ISP3 22 AWG 3 pair grey cable This has 3 pairs of cable individually screened Note If you are using a single cable for both road loop and speaker mic each wire needs individual screening to protect from interference This is the wiring sequence for the speaker amp mic in the base block connection Wiring from top of connector down Speaker Green and red Speaker Both blacks from green amp red pairs only if the extra pair is not used by the loop Mic White Mic Black from white pair Shield Shield from white pair Installation tip All outside cable join
16. sejgadeu Bursn J NO pue HO 0 Il eseg 140 10 98UU09 N eueJquiauu uoJJ 0 10 28UU07 jqe2 uoqqu apeul aJd i 5 480 M ar doo peoy paj ejsul J AAA puooes Ajddns Az o10l 6 8 8 sues s ypms dig 305 TINA i ji z cen a pea Jamod 11 1 y Z aInpow 14 eJ o Jdis 3 34 of 37 Installation Manual September 2014 Q Pro5 System APPENDIX 10 TO UPGRADE AN EXISTING PROS BASE STATION TO SIDE BY SIDE SBS OPERATION OR DUAL LANE You will need the following parts to complete the upgrade these are supplied by Q Digital complete as an SBS upgrade kit 1 x Vehicle detector board PCB VDB 1 x Drive thru module PCB 1 x Ribbon cable 1 x PCB interconnect power cable 1 x DECT module 8 x mounting screws 3 x Additional headsets complete with batteries 1 Power off existing Pro 5 base station 2 In one of the spare slots at the bottom of the main pcb adjacent to the existing DECT modules carefully plug in the additional DECT module ensuring it is located correctly on the connector pins 3 On the back of the base door there are 8 mounting posts provided for the additional circuit boards Using 4 of the screws provided on the top 4 mounts screw the new vehicle detector board into position VDB 2 4 On the lower 4 mounts again using 4 of the screws provided mount the new Drive Thru module PCB DTM2
17. 11 0 80108 3 AZT s 91911 181 5 182 siu Aejdsip ay uo aAnoe uoneJisi8a4 MOUS JOU saop pue uaaJ5s uleul 91 0 1284 5908 9588 ay uolle11sI8 u Sulss id 19110 qauino3u 51531 10 pue XI4 51981109 J 11eg u1 01 ou 10 WLG q ssod 3S3H1 JO e EP EIL SdiL ONIGNI4 L0 V3 3NOL q35V5N3 5NIAVId S13SQV3H 8315 9338 LON THM 13SQV3H NOILVIS 3SV8 NO ONDIYOM LON AV1dSIG SIA YY N3HM 3NOL 131V ON IN31SAS 585 YO 3NV1 1VnG V NO 5NDIHOM LON OML INVI AW1dSIG 3H1 NO 0070 000 DNIMOHS NOISH3A 34 405 DNISITVILINI DNIAVS 5433 13SQV3H 3430 5NI55015S4d33 13SQV3H WO 13SQV3H H3AAOd ON JGOW NOILVH ISIO3H OLNI OS LON TIIM NOILVIS 3SVg 31808 NOILVTIVISNI SOUd dO 22 of 37 Installation Manual September 2014 Q Pro5 System FACTORY DEFAULT SETTINGS APPENDIX 1 11196 Japso ay 3e BWINJOA aUOYCOIII T3A31 3 2 u10d Japso ay 1e Jaxeads ay 10 9 uun joA 13 31 Ya V3ds Syaspeay au 19 901 119 8 y 104 9 3 313 LH31V y 9 S 1 2 uunuulXe A urod JapJo u1 18 esiou PUNOI3yIeEq pue aSIOU uI8u Jo 9 9 901 seonpay NOILONGIY 3SION GNNOSNI sjaspeay ayy dn pe pid asiou 191011 10 9 9 911 se npay c 3SION qNnogno JHO 91 169 511 UN JOU oq 1504 y uo
18. QV3H OL Hu31Sn8 0 doo 9414 ay uo 815 aq 0 Je y 104 DWI 198181 NIIN AWIL LNIOd H3QHO LAS doo 914 ay uo 815 94 0 Je y 104 DWI 198181 NIIN AWIL dOO THHd 13S asessaw SUIWIOJ enanb e Aejd IAA 31 pajqeua uauA HO JO UC 91 188 S14 UN 031 sAO V NOILdIY9S3A u10d 1 pio y 0 Se se s1 spe u je 03 siduuoid ue1s s u1 e d JIM 31 UOC JI sydwosd ue1s S 440 5 8 ONILLAS AYOLIV4 yuaisng 0 440 SQVAH TIV OL SLdINOYd WALSAS T3A31 SLdINOYd IN31SAS juiod 9 10 94 03 s1duuoid asessaw ay ejd IM 31 1 U YM HO 10 UQ 91 189 SIY uni O SMO V 9534 440 SLdlAO3d IN31SAS ONILLAS AYOLIV4 SLdINOUd WALSAS 24 of 37 Installation Manual September 2014 Q Pro5 System APPENDIX 2 FULL DISPLAY MAP ADVANCED SETTINGS SYSTEM SETTINGS System reboot Time and date Languages Select profile Advanced settings Page audio to own headset External audio to own headset Disable allow hands free Automatic night volume Audio output type DRIVE THRU SETTINGS Drive Thru Layout Car closes call Detection settings y Loop reset Detect input Sensor type Vehicle detect delay Grill speaker settings gt Hear inbound Hear alert tone Hear page channel Hear Outbound Hear Pre alert tone Grill speaker level Audio Settings p Audio levels Outbo
19. ably Q DTB r 2m max Q Pro5 System Installation Manual September 2014 5 of 37 When you have chosen the correct location locate the Q DTB on the wall with the front door opened and mark the 4 wall fixing holes on the back of the base station for access to cables going into wall conduit STEP TWO LOCATING AND INSTALLING THE CHARGER UNIT Q DTCH Installation tip The charger must remain plugged in at all times Identify a power socket which is not shared with other equipment or is turned off at night The system comes with an 8 port battery charger The charger is always wall mounted via the two keyholes in the rear panel Use the fixings supplied Before mounting the charger on the wall remember to insert the headset hanger metal bar and plug in the power supply on the rear of the charger When choosing the location for the charger make sure that you have a 24hour power that the batteries are easily accessible and the headsets can hang on the bar freely Once the charger is secured on the wall make sure you fix the security screw located on the 3 slot bottom row This will stop the charger from lifting off the wall when removing the batteries Batteries should either be in a headset or in the charger Systems are supplied with more batteries than headsets so make sure the spares are left in the charger Batteries can be left in the headsets stored on the rack The hea
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21. date you can find it here SETTINGS gt SYSTEM SETTINGS gt TIME AND DATE gt ADJUST TIME AND DATE Next if you require a different language to English you can select from alternatives SETTINGS gt SYSTEM SETTINGS gt LANGUAGE If you require a language that isn t shown please contact Quail Digital Selecting another language will change the language on the screen and the audio prompts in the headsets This process is automatic and the display will show headsets updating language The update may take several minutes depending on the number of headsets While the headsets are updating you will hear a busy tone and the headsets cannot be used The process is terminated when the headset s initialises in the new language and a beep is heard The Pro5 system has been designed to be as plug and play as possible This is particularly so in the out of the box readiness to work at optimum audio performance inbound and outbound audio to and from speaker post and headsets Whilst a great deal of adjustment is possible the system comes configured for your standard single lane drive thru with features ready activated that are most commonly used You will however be required to check and optimise the inbound noise cancelling level and speaker and mic levels despite them being factory set at optimum levels for 90 of sites SETTINGS These are the features and information you will see permanently displayed on the base screen
22. dsets have an in built motion detector that cuts off battery power when the headset is not in use Moving the headset activates it again This means that headsets with freshly charged batteries don t need them removed at the end of the shift Batteries will last for up to 18 hours between charges slightly less on talk lock or hands free mode A voice prompt battery low indicates that user should swap the battery on their headset Charge time is approximately 3 hours to full charge When the batteries are charging the LED on each charger port will indicate the status of each battery Red when charging and green when fully charged For your information Quail Digital recommends replacement of batteries every 18 months Q Pro5 System Installation Manual September 2014 6 of 37 STEP THREE MOUNTING THE SPEAKER AND THE MICROPHONE QD SPK QD MIC The QD Pro5 system comes with a dedicated speaker and microphone Alternative speakers or microphones should not be used with the system QD SPK QD MIC You will notice your new system comes with a block of grey packing foam This should be kept and used in the speaker post for sound insulation between the microphone and speaker When fitting the microphone and speaker make sure that they are bolted flush to the two speaker post grills Do not place them back from the front grills otherwise you will increase echo and there will be a marked degradation in audio
23. duction level at 4 with the mic on the new level at order point reducing the noise reduction to 4 might produce a better result than leaving it at the higher level If the sound level is too high at the speaker post i e the order taker is too loud reduce the speaker level at order point from 3 to 2 or 1 If there is a lot of echo in the speaker post a make sure the speaker and mic are separated properly with foam to deaden sound see step 3 and b follow the procedure above Note never turn the echo cancelling off on a drive thru application Q Pro5 System Installation Manual September 2014 19 of 37 CHECK EACH OF THESE BEFORE YOU LEAVE SITE 1 Charger The charger must have its own power supply and not be switched off at night Check the security screw is fitted Check all the battery slots work Insert a battery into each check RED LED illuminates on each 2 Headsets Registration Make sure all headsets are registered and receive transmit audio in the range of the restaurant booths The system should be tested with 2 people Test each headset Paging and T1 T2 functionality 3 Vehicle Detection You must make sure the Road Loop sensitivity is adjusted properly which means you need to test it with cars on the loop On a new store this may mean setting the levels with just one car and it may need further adjustment later On a retro fit stay and monitor a range of vehicles Can you
24. e headset the inbound audio is opened This function is mainly used for testing or in case the detection device is faulty niei Wellies Night volume is used to reduce the audio level at the post at night time Activation reduces volume by about 20 The time can be linked to the real time clock and adjusted here SETTINGS gt SYSTEM SETTINGS gt ADVANCE SETTINGS gt AUTOMATIC NGHT VOLUME This feature is inactive in a single lane drive thru configuration In a dual lane drive thru press split lane to operate 2 separate teams communicating with two separate order points In this configuration Team 1 and Team 2 are entirely separate they can only communicate with members of their own team Once Split team is selected you can choose your operating team by pressing Volume down followed by T1 or T2 on your headset Cross lane can be used in a dual lane configuration when you want one order taker to take orders from both order points In this configuration the order taker will hear arrival chimes from both order points and will press corresponding T1 or T2 Crew members will hear orders from each order point as the order taker switches between order points Q Pro5 System Installation Manual September 2014 12 of 37 mEusEmisssetsus Hands free order taking is used by some operators the vehicle detector opens and closes the call to one specific headset and the order taker doesn t need to touch the headset to speak How
25. ever only one headset can operate in this mode at any one time Once the headset s selected it s the only one able to take the orders until the function is disabled on the base station by pressing the hands free button It is still possible for any headset user to override the order taker by pressing T1 or T2 over 3 seconds until a blip is heard Some customers like the hands free facility but other do not This facility has to be positively activated by the installer having confirmed with customer Go to settings 4895 gt System Settings gt Advanced Settings 43 minutes reversed gt Disable Allow Hands free STEP SEVEN REGISTERING THE HEADSETS AND FUNCTIONALITY Before using the system each headset needs to be registered to the Base This is a fundamental procedure and needs to be clearly understood Any new or additional headset will also have to be registered with the base The base takes a finite number of headsets 6 is standard although bases with capacity of up to 12 headsets are available Installation tip When the Q DTB is first powered up it takes about 20 seconds to fully boot up Allow 20 seconds before starting the registration process You should practice the registration procedure before you go to site Q Pro5 System Installation Manual September 2014 13 of 37 Registering the headsets To initiate the registration process follow these steps 1 Make s
26. his message indicates that the battery is going flat and that you should replace it with a fully charged one The headset has the following buttons and functions Page P This is the paging channel that goes to all headset users only P The page channel can operate in Push to Talk PTT by keep pressing the P button while you talk or Talk Lock Hands Free by pressing the P button momentarily under 1 second Ti locking the headset to talk mode To come out of Talk Lock press P once T1 amp T2 T1 lane 1 and T2 lane 2 are used to talk to the customer at the order point If there is only one speaker post the headset defaults to channel 1 T1 When a vehicle arrives you hear a single beep for lane 1 and a double beep for lane 2 The inbound audio will be opened as soon as the order taker presses T1 or T2 If the call is not attended a reminder beep will be heard every 5 seconds If the feature is enabled in the base The order taker can also operate in Push to Talk PTT or Talk Lock Hands Free as described in the Page section Volume amp O This has a 5 stage range When a headset is activated the default is level 3 Busy Tone If any headset user presses T1 or T2 by mistake while there is already an order taker a busy tone will be heard and the order taker s conversation with the customer is not interrupted Busy tone is signalled by three short beeps Overriding the order taker The
27. igital and to configure the connectivity section on the display Once you install the application on your PC you can connect to the Q DTB directly from any PC by using a standard network cable In order to connect to the base via a direct link all internal dip switches must be to the off position and you need to set your PC IP to 192 168 0 100 or similar In order to connect to a Q DTB remotely you will need to insert all fields on the Base Station s display under the connectivity section To get to this section follow the path below Settings manager s password Connectivity Settings installer s password 1234 Configure Once you get to the configure screen you need to set IP Address Subnet mask Gateway gateway of the restaurant s router where the Q DTB is installed and connected UDP Port UDP of the restaurant s router where the Q DTB is installed and connected the default is 48999 Another way to connect remotely is to load the PC application in the Customer s PC already in their network and access this PC remotely Q Pro5 System Installation Manual September 2014 32 of 37 Important Note Remote connectivity and using the QD Prod PC application is an advance feature and gives access to all password protected functions on the system Please make sure that you do not give access to this application to unqualified engineers or customers On the table below we show the functions tha
28. nsert managers password 4895 then Message Settings gt Greeting Messages gt Manage Greeting Messages Installers password 1234 Then press play record or Delete depending on the action you would like to take To record new messages you will need to have a very silent background and a QD headset Make sure the headset s microphone is positioned right in front of your mouth then press the record button on the display to activate the recording and follow the instructions on screen Please note that you will need to keep pressing T1 on the headset for as long as the message is being recorded You can then press play and listen to the new message on the headset to check if you are satisfied with the new recording If not you can repeat the process again Once you have recorded your message you can scroll to the right column using the left and right arrows and place the cursor over not use and allocate a time of the day when you would like this message to be played Do this by using the up and down arrows If you would like the message to be played all day you can simply press the All Day key at the bottom of the display Q Pro5 System Installation Manual September 2014 27 of 37 ginpow nutu aug pue sonap uorpejep uoudo piui eJeds e ym JaauiGue ue pues wajqoud eu pajos useu SiujJ UO speq Bol Sjespeau 10 Pov pue UONES eseq ay pesay aBewep jeosiyd o Jaye pabewep aq Aew Jayead
29. of 37 SYSTEM INSTALLATION Installation Tip Before going to site it s recommended you charge all the batteries at your facility If you don t have the chance to charge the batteries prior to installation install the charger first STEP ONE LOCATING AND MOUNTING THE DRIVE THRU BASE The Q Digital Base Q DTB should be wall mounted in a location to maximise the range in the premises with access to a constant power supply When planning the best location avoid placing the base in confined booths or narrow corridors To gain maximum range make sure the base station is located in an open area see below Possible locations x Likely to restrict coverage Booth 1 Once you decide a final location for the base it s recommended you turn it on and test that it communicates with all headsets in the desired areas see step 7 for headset registration If you are installing a new system as part of a store up grade remember the base may work better in a different location to the one you re replacing Should you require extra coverage it is possible to install up to 4 repeaters Please refer to our web site for more details on Q Digital repeaters or see Appendix 4 You will need access to the display on the front panel so do not mount the top of the Q DTB higher than 2m 6 6 from floor level When choosing its location make sure that you can fully open the front panel to make all connections comfort
30. or be over sensitive and rise to 7 or 8 If the number alters above or below 4 or 6 you must manually adjust the sensitivity using the two up and down buttons shown below until the optimum values between 4 and 6 for every vehicle arriving onto the loop Adjust the sensitivity VDB Q LMA1400 by using the Up and Down When a car is present 5 the display should show uua value between 4 and 6 If the sensitivity needs to be set too high on the VDB to obtain the correct values we recommend you to change the road loop Q Pro5 System Installation Manual September 2014 18 of 37 STEP TEN Adjustment of inbound outbound audio settings The system comes with default factory setting for inbound and outbound audio levels and noise cancelling Inbound Noise Reduction Echo Cancelling neaker Level At Order Point t Order Point To reach the audio levels screen press Settings Drive Thru settings Audio settings Audio levels If the road external noise at the site is particularly bad follow this procedure in the order described FIRST increase the inbound noise reduction from 3 to 4 If this doesn t improve the clarity of the inbound audio return to default setting 3 THEN try increasing the microphone level at the order point from 2 to 3 Also try reducing level from 2 to 1 Judge which you think improves If you choose to change the mic level GO BACK and try the inbound noise re
31. ou e y seonpay NO SNITIONV2 OH23 513 31 OIGNV 109190 xnv y 01 p lo uuo2 si doo 611 9 ue Ji A uo 1916945 18 911 uo p e d aq 0 uo1 6 914 BY 5 1 NO JI 440 3 LJ31V 38d Jayeads 8 ay uo p ejd aq 031 oipne punogino aui SMOJIe 1 NO JI 440 1916845 18 a4 uo p e d aq 0 jJauUeYD 9864 ay WO 5 1 NO JI 440 T3NNVHO 39Vd Jayeads 18 ay uo aq 01 uo1 ale BY SMOJIe 1 NO Jl NO 3 1H31V Jayeads 8 y uo aq 01 oipne punoqui u1 SAO 1 NO JI NO Jayxeads Buljlad uau21n 48 911 519 Tim oianv SONILL3S 33 V3dS TIId5 yea ayy Ajjeaiyewojne 10 Z1 TL Sulsseid Aq aye Japso orpne punoquieuisuedo oym sjoS eS YANWLYAIGHO ZL TL A8 43 3 GNNOSNI s uul1 8 o3 pe3ueu aq ue 3ussaJd si 1e Y usu o3 JUIOd JapsO ay 01 3ulo8 olpne 512 1581 1 1 9 ul ASIYd YY N3HM AINO JAI LOY Olaf v TVNH3 LX3 ue Supbje1 uSuw U A J9 e1 J9pJ40 y YUM 93e2runuu02 ued sJosn 195 1611 sueau siu Jouueu 9364 y Jeau 03 981 J9pJo u1 SMOJ e 1 pajqeua u u A NO 3 33QHO OL 35Vd JUIOd JaPJO y 3e J9uJ01sno ay Jeau 0 sjesn Jaspeay e 5 1 pajqeua u uAA NO 39Vd 35 Olan v 1VNH31X3 JaJeap 1ulod Japso u1 01 1 1 2 1 2 199 01 pauani AjJEWION 3IOA UMO J9U SIU Jeay 01 195 ay 5 8 1
32. rder taker While wearing a headset and with no car present at the order point press Detection override on the Q DTB user interface display You should hear the alert tone automatically followed by the inbound audio from the order point The T1 channel to and from the order point is opened automatically by the car detection Pressing T1 will mute the outbound audio pressing it again will re open the outbound audio channel Q Pro5 System Installation Manual September 2014 20 of 37 INSTALLATION FAULT FINDER eseq y 100491 1 U1 15 S sl0u 9 1 j uleu1 19591 01 Sjespeau 5 uo 9 8 AY BAOWAY yaspeay 1591 a4 uo d SuisseJd UBYM 921 UMO Jeay ue ans IJEN SI3SQV3H TIV NO G3LLIINSNVHIL 3SION 3LIHM sjaspeay 6 1959 s Jaspeay ay uo uiooq 5111 A3jneJ spu u1oq 16 suonoeuuoo paup qnop pjnoys pue 1004 punos JIA 31 BULIM 9519 8 BY YM JOM IA 1915 5 u1 1SJIU A 9519 91 59 485 uoudo 3ll pue Jayeads 1195918 155 y u uA uo BUIWWOD auo puooes e pue uo AjjUaUeWJad 31 suo a eu Pinoys aseq ay apisu pieoq LG 24 UO 31 911 42949 pseog IW1q Ayney e aeu Aew seuim 619 95 uolle1s seq aui pa100qaJ pue sypaup aAoge ay 8 919 4 5 aney ANIOd 83480 3 1 10 OIGNV GNNOSLNO ON Wid Ayne4 19 10 91 0 Suj qeo 10 Jayeads Ayjney e 9 p noo os j J
33. re can only be one order taker per lane at any one time If another headset user or the manager wants to take over interrupt the current order taker they press T1 or T2 for over three seconds after which they hear a bleep confirming that they ve now become the order taker The former order taker will hear the busy tone to let them know that they are no longer the order taker Q Pro5 System Installation Manual September 2014 15 01 37 Selecting a Team This feature enables sites to operate two teams in a single or dual lane drive thru system The headset users can choose which team they interact with by pressing Volume down amp T1 or Volume down amp T2 to select a team When T2 members want to speak to each other they press the P button In a single lane configuration one team can process orders via the speaker post and a second team can process orders communicating between headsets on a second independent channel In a Dual Lane configuration and when split team is selected Team 1 and Team 2 are entirely separate they can only communicate with members of their own team Once Split team is selected you can choose in what team you would like to operate The headset always defaults to Team 1 Q Pro5 System Installation Manual September 2014 16 of 37 SUMMARY OF HEADSET OPERATING MODES Q DT8 HEAD SET Function Status Not registered Action Sequence Needs registration
34. ree and interference free Power 12v 5A external power supply Dimensions Hx WxD 370mm x 300mm x 100mm Weight 1 7 kg Repeaters Up to 4 DECT repeaters Standard unit Internal VDB display for easier adjustments Hands free Comes with order taking mode Ethernet connectivity message prompts keypad messages for till support message greeter Q buster staff messages Ready for dual lane upgrade without requiring extra unit QD DRIVE THRU AIO HEADSET Frequency DECT 1 88 GHz 1 90GHz License free and interference free Power 3 7V Li Polymer battery Weight 0 100Kg Battery type Removable and rechargeable Re charge time 3 hours Battery duration 18 hours Functions Volume T1 T2 Page Voice prompts for Battery low registered registration mode Out of range Operating modes PTT Talk lock VOX sleep mode through movement sensor Q DTCH QD DRIVE THRU CHARGER pogg Power 12v 5A external power supply n Dimensions HxWxD 325mm x 205mm x 45mm Q E m Installation Desk top or wall mounted Capacity 8 x battery packs Charge indicator Dual colour LED changes from red to green when battery fully charged QD SPA QD DRIVE THRU SPEAKER AND MIC ASSEMBLY Speaker 4 100cm driver Power handling 14 watts Impedance 8 ohms Microphone Sensitivity 38dBV PA 3db Impedance 50 ohms Dimensions Hx WxD 150mm x 150mm x 65mm Weight set 0 300Kg Q Pro5 System Installation Manual September 2014 4
35. s punog L 9 4 Q c2 r LO CO O gt M SNOLLO3NNOO sr ei X X c amp cSuy X X X X XX OOOO XK I A A A EA AI es p4eoq doo 9 LOLA IWH paeoq doo 89149A LOLAGA CO fe MOpUIM UN doo mopu m 9 6uls 15 doojmopum e 5 a J luseO d 31 of 37 Installation Manual September 2014 Q Pro5 System APPENDIX 7 ADDITIONAL SYSTEM ADJUSTMENTS Here are four additional adjustments that may be required on an installation 1 Screen contrast lighter or darker This adjustment is carried out by opening the Q DTB and adjusting the contrast potentiometer surface mounted on the display pcb on the bottom right corner 2 Road Loop sensitivity This adjustment is easily carried out on the vehicle detector board located at the top right of the Q DTB There are two surface mount buttons up and down that will allow you to adjust the sensitivity Important Note Where high vehicles are common we recommend to set the sensitivity to 6 See step 9 3 Repeaters If the use of repeaters is required please switch number 1 switch on the 8 way dip switch to the ON position and add an extra Dect module Please refer to Appendix 4 or Quail Digital 4 Remote connectivity To connect to the unit remotely you will need to acquire the Pro5 PC application from Quail D
36. s 0 uonjeJn8ijuoo jo 964191 519 3NV1 319NIS 1 Ld 4 89530 ONILLAS AYOLIVA SNOILINNS WALSAS NIYIN SONILLSS LINVIIG ANOLIVA 81q 0 23 of 37 Installation Manual September 2014 Q Pro5 System Jayeads 48 y 01 sadessaw 1619 y IM 1 pejqeue y sjespeay aui Sadessaw 1619 y e d IM 1 pejqeue J eSesso A 16191 HO 40 10 9 1 18 S14 UJN 01 sAO V 9534 440 I3 iV3dS OL TIV L38 AVT1d NO SH 39VSS3IN TIV L38 AV 1d T3A31 SADVSSAW TI V L38 440 39VSS3IN TI V L3H ONILLAS AYOLIV4 SADVSSIIN TIVLAY eSessoui JY uauM 03 9181 JAPIO BY SMOJJe 3 s1 spe u au 03 191993 aBessaw ay e d IM 1 pejqeue Ji SuiAe d 11815 adessaW y 910494 J8u03sno y puaae Jae 19010 JY 01 DWI 59 8 3 SAA 169 y eours Su e d 3461s 0 eSessaui y 104 Aejap u1 519 NO SH 3313345 39VSS3IN AV1d 935 S 3133859 JDVSSAW 1916918 aSessa A T3A31 83133459 45VSS3IA JUIOd JapsO aU 18 191998 eSessauJ ay j IM 31 pajqeua u uAA HO JO UC 91 69 S14 UN O SMOJ Y 9534 Jayeads 148 u1 adessaw 15 0 u1 JIA 31 pajqeua JI sjespeay y e8essauuJ 19 5 ay e d JIA 1 pejqeue J 440 33133459 39VSS3IN ONILLAS AYOLIV4 53133459 PIATE I 44O 35i V3dS THD YALSNE O NO S13S
37. s Jayeads aueds Up JaauiGue ue puss jouJ Wajqoud BU os SIL pra uo peq Go SjespEeau 0 jj pue 5 eseg ay jasay o Duo ueg s S A pod sayeads BU JE Jexe JepJo au Jeay ay ue o SOA aseq jaweoe dau e ym ays jeeuiDua ue puss ou j ulajqoud ON BU ejos SIL PIG uo ypeq Go o sjaspeay BU e 40 ye pue 8580 ay pesay ON s h apsyno esiou punauBypeq ssaud uat uonejs eseg ay uo Je ayy Jeat Jasn jaspeay ay ueg pue eu UO d Butssaid eus xnoo Suno umuroisnur aarams pp0Z 6F L OZO 191 ui02 e3iB ip enb ww GOO OLAS uopuo peoy s407 ze jeubrg peno de 10 euos poy w uomajep uo Gulpuadap amp owap aueds e uy als JeeuiDua ue puas si soiw p uorpaja g Apeau Jeay suasn jespeau UBD al uo 1 8puuiano uomajap sseud 0 een jaspeau au xsv uones eseq 81109 abue utu ase no aur axe au pauucoay Mod Jepuo ay peuucosiq 80IO LO JALySIy Jeat Jesn at UBD yespeet jaspeay JO auo uo jo mo passaud d 10 U LPA SNIPE sjespeetu 8 uo au pue peuagsiDau sjespeat 81 ay jespeau upea ul Ajegeq pafuerp Ayn e exeld jneJ uiejs s syespeel e 0 UOWWCO yne eujs SQ031 TULL pue d ayp payg apow aayspuey pue awnjor yy5u wasis yo LUN uonep e
38. sensor which when it stops sensing movement for ten minutes will go into battery saving sleep mode When the headset is picked up it will return to normal operation You will hear Initialising followed by a beep indicating the headset is active This process takes about 2 seconds The headset has the following built in messages to help the user understand the status of the headset Headset not registered This message indicates that this is a new or serviced headset and has not yet been registered to your base Headset in Registration mode This message is heard when the headset is placed in registration mode It will repeat this message until it has become registered to the base Q Pro5 System Installation Manual September 2014 14 of 37 Headset registered This message is heard twice just after the headset has established the link with the base during the registration process Initialising This is heard each time the headset is picked up and a battery connected Once you hear a beep the headset is ready for use No action required by user Out of range This message is heard if the headset is out of range of the base or if it has previously been registered to a different base which could be the case when a headset is back from repair or it is swapped from another site If this message is heard while the headset is next to the base follow registration procedure above Battery low T
39. seq uo aJe sjespeat 6 JEU uuyuo g uone aseq 0 aye pue WAL ul e eoejd asn ul JOU syespeat atl lle dn palo o Jejeo au ev 1 pue LOWES eseq ay uo aDessaul S jespea n 0 Apeau pue xo yno des 10 188 eovues e 2 SI Jaspea jespeay Ayne 4 Wwalqoud au ajos y piq Ajuejueuioui apeg ay Bunowau Aq jaspeay atl 185834 n ol pue xo S 155 89 n ol Apeau pue xo S jespeeH jno devs 10 juaDy soyus 81 Bur on in ou speay Ayne 4 jespeau aujs apoui uong siBau ur ul 1881 nok nun jespeat ay uo umop auinjo Aq d 55819 UO pawn pue aBue4 ul 818 sjespeau je Buunsua e dsip atl uo suomnumul ulajqoud au ejos y piq Ajeyeq eui eoejday Aueue WoW apeg ay Burno wau Aq jespeat ay jasay amp yespeat au ul Kjegyeq pafuerp uognq uonggiba aui ssa e aJaujs 410d ou seu Inq NO s pue Kjegyeq pabuerp e sey peuapiDau si yespear pated aBessaui ON d 40 LL 55814 uau 031 eniq ON Bus s jespearH aDug Buried Buweldsip jaspeay au si swoydusis au JO LPM 5101 xsv Ney 3espeeH 28 of 37 Installation Manual September 2014 Q Pro5 System CONNECTING A SONAR DETECTOR APPENDIX 5 DT Module 1 eipoui 1091 esny ywoos Z 10981109
40. t can be configured by using the 8 way dip switch but that are NOT required for a standard installation These switches are all set to OFF by default from the factory as required for a standard installation Please see table function below for these dip switches Switch Function Zone Select one of the four possible settings and set the keypads to be used with this BS unit to the same zone setting Default both off Off 2 Normal master unit default On Slave BS unit which will forward received keypad messages to a master unit via Ethernet This is the only functionality the unit will provide On Play keypad audio message sequence once Off Use preset network setup as selected by DIP switch 3 default On Use programmed network setup Off DECT repeaters are not used On DECT repeaters are used Off Play keypad audio message sequence twice default Q Pro5 System Installation Manual September 2014 33 of 37 SYSTEM ADJUSTMENTS MADE MANUALLY APPENDIX 8 DT Module 1 3Sva 1Q NI AZI ayo asy yuna Z Jopeuuco jeseu doo 8881 uel W peg wod sepio 0 Jo DULIOD jeuseyxg peed Woo ds uo ds iuo eeds ayo pejeqxny peed AZL 58 Il IW 3514 ds ds amp GG GGG amp esesesooss WeISeIP SULIM SgS 14 jueuijsn pe 8 seljuoo ejdsig q21 10 28uU02
41. tically delete any headsets and press the Headset out of range or with no power registration switch on the While doing this make sure all working base headsets you would like to keep registered are turned On and within range to the base Low battery Remove battery and place it Audio message will say Battery Low in the charger Every 30 seconds it will start 5 minutes before normal operation deteriorates Out of range Walk nearer to the base or a Audio message will say Out of range repeater Every 15 seconds Select team Press Volume down T1 or It will allow the user to select what Volume down T2 Volume team or lane they operate on and listen down must be pressed first to Select Order Taker Select Hands Free OT mode This sequence will allow the user to when Hands Free on the DTB display follow by become the order taker when using the order taking mode T1 or T2 Hands Free order taking mode is enabled on the DTB Override order Press T1 or T2 for more than Overrides the current order taker at taker 3 seconds any time and in any order taking mode Motion sleep Head set is left without Off Off The Headset is equipped with a mode movement for 10 minutes movement sensor which will put it in sleep mode after 10 minutes not sensing movement As soon as the headset is picked up or moved will regain operation automatically Turn headset off Remove battery or leave Off Off It will switch the headset off
42. ts MUST be soldered and grounded to avoid potential interference or crackle Q Pro5 System Installation Manual September 2014 8 of 37 STEP FIVE Q DRIVE THRU BASE CONNECTIONS TO ORDER POINT COD or order point Microphone Speaker Road loop Spk Spk Mic Mic Mic Scr 12V V Detect Aux Detect GRD Spare Grill Spk Grill Spk Rcom R Detect R Aux Detect R Tan R Page RTA Spare Loop reset 12 V 900mA fuse GRD 12V IN External connector to order point Aux connector DT BASE DRIVE THRU MODULE TO VDB INTERNAL CONNECTIONS DT Module 1 External connector to GRD Spare Aux order point u ise connector E e 5 gt e x ES Loop reset AuxDetect o O Grill Spk Mic Scr 12V V Detect O Grill Spk Q R com O Detect Q R Aux Detect R Tan O R Page R T1 O Spare Oo 699 99990000 F10 Q Pro5 System Installation Manual September 2014 DT BASE 9 of 37 1d STEP SIX Q DRIVE THRU BASE FUNCTIONS AND SETTINGS The Q DTB has a user display interface where all functions and settings can be viewed and adjusted This section explains the features you ll see on the screen and how to make basic adjustments The system comes configured to suit the needs of
43. und Noise Reduction Inbound Noise Reduction Echo cancelling Speaker Level at Order Point Mic Level at Order Point Alert tone Other Audio settings _ y Ext Audio sent to page Ext Audio active when Inbound audio opened by Arrival tone reminder Page Channel to O T Q Pro5 System Installation Manual September 2014 25 of 37 MESSAGE SETTINGS System Prompts Q Buster Greeting Messages Retail Messages Staff Messages Q Pro5 System System Prompts on off System Prompts level Play System Prompts to all headsets Q Buster on off Pre Loop time Oder point time Play Q Buster prompts to all Headsets Play Q Buster prompts to Grill speaker Greeting Messages on off Manage Greeting messages gt Play Record Delete Use all day Disable Message greeter Level Message greeter play delay Play Message greeter to all Headsets Retail Messages on off Retail Messages level Play Retail Message to all Headsets Play Retail Message to Grill soeaker Manage Retail Messages y Manage ID messages Manage Button messages Staff Messages on off Manage Staff Messages Play Record Delete Disable Installation Manual September 2014 26 of 37 APPENDIX 3 RECORDING A GREET MESSAGE USING A HEADSET To record new Greet Messages and alter day part messages it requires the Manager s password and Installer s password On the DT base s front display follow the path below Press Settings i
44. ure all the headsets are within range of the base station and are active with a battery connected Active means you ve lifted up the headset removing it from sleep mode inserted a charged battery and carried it to within range of the base station If a headset already registered is not active when you start the registration process it will be de registered during the process 2 Press the Registration button on the Q DTB 3 When prompted on screen with Manager s password insert 4895 using the screen display 4 Press ok on the screen once you are sure that all headsets you wish to keep in the system are On Active and within range 5 On the new headset you wish to register press Volume down first followed by P Page so both buttons are pressed together until you hear a voice message saying headset in registration mode You can release the two buttons at this stage 6 As soon as a headset is registered you will hear a message in the headset saying headset registered followed by an audible tone At that point it s ready to use 7 Headsets previously registered do not need to be re registered Only follow step 5 above for headsets new to the site 8 On the Q DTB front panel you can press Exit or Registration to terminate the registration mode on the base or you can leave it to time out which it will do after 3 minutes STEP EIGHT Headset functionality The headset has a movement
45. will enable you to install a Q Pro5 Drive Thru System at either a new or an up grade site You will also find detailed troubleshooting tables to identify and resolve any technical or user issues during your installation or post completion The manual is laid out as a step by step guide to installation procedure including the explanation of all basic features you ll need to understand and relay to your customer Please be familiar with all aspects of the installation and basic user features before you go to site The Appendix provides tables block diagrams and descriptions for implementation of more in depth system features further fault finding and wiring instructions to lane timers If you have any further questions about the use of this equipment or safety issues please contact Quail Digital or search our website support section where you can download PC applications and find extended information The basic tools and equipment you ll need for your installation are as follows Drill and a 6mm drill bit Small terminal flat blade screwdriver No2 pozi screwdriver Electrical tape Tape measure Spirit level Marker pen Cable strippers diagonal side cutters Soldering iron Solder www quaildigital com Q Pro5 System Installation Manual September 2014 3 of 37 SYSTEM PARTS AND SPECIFICATIONS The system comprises of the following components Q DTB QD DRIVE THRU BASE Frequency DECT 1 88 GHz 1 90GHz License f
46. without losing registration accidentally and there is already an order taker Turn H S On Insert fully charged battery or Depending on It will turn the headset on after being place it over your head headset status see put on sleep mode modes above Busy Tone T1 or T2 are pressed A busy tone will be heard If pressed over 3 seconds it will override the current order taker Q Pro5 System Installation Manual September 2014 17 of 37 STEP NINE Importance of a properly functioning road loop or saw cut loop The proper performance of the headset system depends to a great extent on the condition and quality of the road loop and associated cabling A road loop that s depreciated in quality will become less sensitive and this will mean the system may not detect each vehicle resulting in the headset system failing to activate and possible service calls Whilst Quail Digital recommends NEW road loops on ALL old store retrofits you will in any event need to check and set the sensitivity of the detection on every site you attend new or old Road Loop and VDB Vehicle detection board test procedure 1 Once the system is installed you must check the number that s displayed on the VDB when a vehicle arrives on the road loop The optimum value is between 4 and 6 but if the loop isn t sensitive enough when a vehicle arrives on the loop the number displayed may drop as low as 1
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