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Network Start-Up, Networking Reset, and

1. Your controller is connected to the router in Infrastructure Mode Go to Step 2 90104 J Network Start Up Networking Reset and Troubleshooting Page 21 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 4 10 Once the web page for controller loads click the SETTINGS tab ny Temperature Sensor History in F Solar Syste The webpage will The on differential has request login ii Temper credentials Please m Current Solar Differen use the credentials T1 Collector Out below Then continue to Step 4 11 Authentication Required Username I The server http 169 254 146 50 80 requires a username and Admin password The server says Delta T Secure Password caution User Name Password Log In 90104 J Network Start Up Networking Reset and Troubleshooting Page 22 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 has the correct settings SYSTEM 4 11 Inspect all the check boxes to make sure that your controller System 24 Hour System Clock Make sure that the D Open Loop Reside time and date are set l DOU BLE CH ECK MT 08 00 Pacific O Closed Loop Resid correctly We 7 recommend that you D Closed Loop Comr TI ME AN D D ATE select Use Internet S Closed Loop Comb Time if available and Closed Loop Pool Heating if you will connect this controller to the S
2. Link Layer Topology Discovery Responder Transmission Control Protocol Intemet Protocol The default PROPERTIES wide area network protocol that provides communication across diverse interconnected networks SSS OK Cancel SELECT OBTAIN AN IP ADDRESS AUTOMATICALLY TO USE DHCP Internet Protocol Version 4 TCP IPv4 Properties General Alternate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network adminigd for the appropriate IP settings Obtain an IP address automatically Use the following IP address IF INSTRUCTED TO DO SO BY THE IT ADMINISTRATOR USE THIS TO INPUT Use the following DNS server addresses YOU R COMPUTE R S i ss IP ADDRESS Obtain DNS server address automatically bhi tihng eat meee NOTE DEFAULT GATEWAY AND DNS SERVER ARE NOT Cancel REQUIRED TO CONNECT TO DELTA T PRO THEY ARE REQUIRED TO USE THE INTERNET 90104 J Network Start Up Networking Reset and Troubleshooting Page 37 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 5 16 Controller Web Interface Garbled or Ugly Network Transmission Errors 5 17 Obsolete firmware versions Q When navigate to the controller web interface a web page loads but the appearance is unusual Pictures are missing or in incorrect places
3. requires Windows For alternate Reboot Device methods of Refresh List completing setup see Step 2 5 or Step 4 14 lf the controller appears on the list click on the controller in the list and then click Open Web Interface Continue to Step 2 8 If the controller does not appear on the list and you have not connected the Delta T Pro to the Internet by enabling Infrastructure Mode continue to Section 4 If your Delta T Pro Wi Fi or Delta T Pro Lite controller does not appear on the list and does not appear wirelessly in ad hoc mode continue to step 2 3 If your Delta T Pro controller is not on the list and will not connect to your computer in Ad Hoc mode Step 4 1 for Ethernet Step 4 2 for wireless either a The Delta T Pro Discovery Tool is not allowed to function by the local network Go to Step 2 4 Or Your Delta T Pro is not connected to the network Go to Section 4 90104 J Network Start Up Networking Reset and Troubleshooting Page 6 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 Test the Wi Fi signal strength by placing your laptop near the Delta T Pro Wi Fi controller If connection problems are not due to weak Wi Fi signal go to section 3 to Reset the Delta T Pro network settings G If only one bar is highlighted in the Wi fi signal strength symbol or if no bars If the Wi Fi signal is too a
4. 2014 5 24 Can t Change Settings Online Q set up my Delta T Pro controller connected it to the Internet and through monitoring system logged on to the monitoring webpage to adjust settings but cannot change Timer function settings My controller has Delta T Pro firmware version Firmware version 4 3 X beginning with 4 3 i e 4 3 2 4 3 3 4 3 9 WARNING A Controllers with these versions of firmware have an error that prevents the user from updating the Timer Relay function through the Internet The Timer Relay function can still be configured in Infrastructure Mode Section 2 or Ad Hoc Mode Section 4 If you need to update Timer Relay settings through the Internet please obtain firmware version beginning with 4 2 from Heliodyne You can find it at Delta T Pro Support Downloads page A future release of the Delta T Pro firmware beginning with 4 4 will support this function again Please check the Delta T Pro Support Downloads page to see if firmware version 4 4 has been released yet Feb 7 2014 90104 J Network Start Up Networking Reset and Troubleshooting Page 43 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 5 25 Monitoring Server Data To download all the data that is available for your controller from the Download Internet please navigate to monitoring heliodyne com and login Select your controller from the list If your controller does not appe
5. Connect a Windows LAPTOP laptop to the same subnet router as the Delta T Pro controller using either Ethernet cables or Wi Fi You may use either method to connect independently of whether Ethernet or Wi Fi Delta T Pro controllers are ROUTER installed Refer to Infrastructure Mode Network Diagram t right oe INTERNET If you have assigned a Static IP add f P TA T Pro i REQUIRES SETUP PROCEDURE AND controller DHCP not RESPONSE FROM HELIODYNE MONITORING TEAM enabled continue to 2 6 monitoring heliodyne com If you have chosen to allow your router to YOUR USERNAME automatically assign an AND PASSWORD IP address for your i Delta T Pro controller DHCP enabled continue to 2 2 If you cannot connect to the same network as the Delta T Pro controller you may wish ANY COMPUTER OR SMARTPHONE to reset network settings Go to Section 3 90104 J Network Start Up Networking Reset and Troubleshooting Page 5 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 Use the Delta T Pro Fi Delta T Pro Network Discovery Discovery Tool to look IP Address Product for the Delta T Pro ee 192 168 100 56 D0 90 c2 daec 49 Delta T Pro WiFi 5450 controller T re ae 192 168 100 62 00 90 c db 6f 9F Delta T Pro Lite WiFi 5600 192 168 100 63 00 90 c d6 b0 48 Delta T Pro Bthemet 4000 Configure IP Settings This application i Device Info
6. Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 5 19 Monitoring not working Q set up my Delta T Pro controller connected it to the Internet and did everything to begin monitoring but it never seemed to begin sending data to the Heliodyne monitoring webpage My controller has Delta T Pro firmware version 4 3 3 Firmware version 4 3 3 WARNING Internet time problem A Delta T Pro Wi Fi and Delta T Pro Ethernet controllers delivered or updated before December 2013 may have firmware version 4 3 3 installed This version of the firmware has been identified as the root cause of mistakes in the connection to the Heliodyne monitoring website When Use Internet Time is enabled in firmware version 4 3 3 the Delta T Pro will obtain an incorrect date from the Internet at regular intervals or whenever the controller is power cycled In turn the incorrect date will cause a disruption of your data appearing on the Internet see Section 5 21 If your controller has firmware version 4 3 3 you must disable Use Internet Time and set the time manually to restore proper data reporting on the Internet If you are affected by this problem you may wish to reprogram your controller For Delta T Pro Wi Fi and Delta T Pro Lite there is no additional hardware required for this process Please consult the Delta T Pro Installation and Operation Manual or the Delta T Pro Support
7. Internet will operate normally and retain performance data which you can access via a connection in Ad Hoc mode Go to Step 4 1 for Delta T Pro Ethernet or Step 4 2 for Delta T Pro Wi fi and Delta T Pro Lite controllers 90104 J Network Start Up Networking Reset and Troubleshooting Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Requirements for connecting Delta T Pro controllers to the Internet A B C D E F Laptop computer with Window 7 Windows Vista Windows XP or Mac OS For Delta T Pro Wi Fi or Delta T Pro Lite You must use a laptop computer with an 802 11 b g wireless adapter For Delta T Pro Ethernet You must use a laptop computer with an Ethernet port and an Ethernet Cable CAT 5 cable Network Patch cable etc Do not use a Crossover Cable Always on Internet connection DSL cable T1 etc NO DIAL UP For automatic IP address assignment DHCP must be enabled on the network or router to which the Delta T Pro will connect NOTE CHOOSING AUTOMATIC IP ADDRESS ASSIGNMENT MAY RESULT IN LOST CONTROLLER ON NETWORK SEE 5 7 FOR HELP FINDING A CONTROLLER THAT HAS DISAPPEARED Without automatic IP address assignment A Static IP address must be provided in iPV4 format by your Internet Service Provider i e Comcast AT amp T or the facility s IT manager Router Server must allow TCP communications on port 9999 Router Server must allow T
8. THE ANTENNA GOES ALL THE WAY INTO THE BOX COMPUTING MODULE EM 4 l x WHILE HOLDING THE WHITE COVER AWAY CAREFULLY REMOVE THE GREEN BOARD FROM THE WHITE CONTAINER Ge POWER WIRES WILL STAY IN PLACE WARNING Applying power to the Delta T Pro when it is disassembled results in high voltage at exposed surfaces Only a qualified technician with appropriate personal protective equipment may apply power 90104 J Network Start Up Networking Reset and Troubleshooting Page 52 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 6 8 Pumps do not activate Q have performed the tests shown in this manual and my controller appears to perform solar control logic but the pumps still do not turn on Relay not functional The green LED near the relays activate properly when the ON OFF AUTO switch is set to ON and also when the switch is set to AUTO A To determine if your problem is due to relay failure please test the relay for both CLOSED and OPEN operation CLOSED operation test place the ON OFF AUTO switch to the ON position Use an electrical tester to test the AC voltage at the output for each relay used for your system Verify that a green LED comes on near each relay If the output from each relay is 110 VAC then the relay has proper CLOSED operation OPEN operation test place the ON OFF AUTO switch to the OFF position Use an electrical tester to t
9. Access Network Control Panel T Continue to 4 6 Your computer is connected to the AD HOC MODE Delta T Pro controller NETWORK DIAGRAM in Ad Hoc mode At Right Ad Hoc Mode LAPTOP K htto 1 69 254 48 50 Network Diagram O KA P Dy Je Continue to Step 4 8 NN DELTA T PRO INTERNET Once connected to the controller s P wireless signal open a a ss browser window and ee ttp 169 254 148 50 navigate to the m y Ky following IP address g e Convert iSelect 169 254 148 50 i b suggested Sites v Google 2 Web Slice Or by clicking this link http 169 254 148 50 Continue to Step 4 9 90104 J Network Start Up Networking Reset and Troubleshooting Page 20 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 SYSTEM a webpage similar to the picture at right Hi _ pae Sr ya F Solar System Status continue to Step 4 10 Temperatures If your browser gives an error when you navigate to 169 254 148 50 1 nn lt a E Es a e It h er 10 00 11 00 12 00 13 00 14 00 15 00 Hu Ar Sro Or Ors Ow Or Relay Status You are not connected to the Delta T Pro controller Go to step 4 1 for Ethernet controllers or 4 2 for wireless controllers Or Delta T Pro Ethernet your controller has been assigned with a Static IP address and must be reset in order to operate in Ad Hoc mode Go to Section 3 Or
10. Lite Wi Fi Heliodyne Released Sep XX 2014 Find the controller on the network without the Delta T Pro Discovery Tool Infrastructure mode only See 2 1 If you enabled DHCP to automatically assign an IP address for the Delta T Pro Controller Step 4 15 To find your controller without using the Delta T Pro Discovery Tool Step 2 2 If you do not have administrator access to the router contact the facility IT administrator to perform the following steps Access the settings control panel of the router to which the Delta T Pro is connected Navigate to the DHCP Client table list This shows the IP addresses and MAC addresses of all the connected devices You can identify the Delta T Pro controller by its MAC address It always begins with 00 90 c2 Once you find the Delta T Pro controller on the routers DHCP client table take note of the Delta T Pro IP address Continue to Step 2 6 90104 J Network Start Up Networking Reset and Troubleshooting Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 Every router has its own interface Consult the operating manual of your router for instructions on accessing the router settings control panel and the router s DHCP client table DHCP client list IP addresses are in the format XXX XXX XXX XXX Network routers typically assign IP addresses in the format 192 168 XXX
11. Start Up Networking Reset and Troubleshooting Page 46 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 6 2 Solar control not functioning Q My solar controller is installed according to the Delta T Pro Installation properly Guide and powered on but the pumps do not start up when they re supposed to What s going on Problem Solving Guide A Any of the following conditions can result in pumps not operating normally 1 Delta T not met a Use the controller s web interface in Infrastructure Mode Section 2 or Ad Hoc Mode Section 4 to view the controller s current temperature readings If the difference between T1 and T2 or the average of T2 and T3 is less than 5 degrees F pumps will not run If the difference between T1 and T2 or the average of T2 and T3 is between 5 degrees F and 18 degrees F then the pumps will not turn on if they are off but they will stay on Note the values 5 degrees F and 18 degrees F are user customizable See the current settings under Settings Operation ON DIFFERENTIAL and OFF DIFFERENTIAL ON OFF AUTO switch set to ON or OFF instead of AUTO See Step 6 9 Operation mode set to OVERRIDE instead of automatic Refer to Step 6 10 Valves are shut off on the pump s plumbing circuit resulting in stopped flow HCOM only advanced sequence results in pump not operating Refer to Step 6 14 Temperature readings fa
12. XXX Note 169 254 148 50 is the IP address that the Delta T Pro uses when it is working in Ad Hoc mode Refer to Step 4 6 for more information MAC addresses are in the format 12 34 56 78 9a bc The Delta T Pro has a MAC address beginning with 00 90 c2 Page 8 of 59 Copy the assigned p a lt E Static IP address of o eee proat GOLE te XXX XXX XXX XXX Controller into a browser window x Convert P Select Click Go or hit RETURN on your u b Suggested Sites v Google 2 b Slice keyboard to navigate to the controller s interface a STATIC IP ADDRESS Once the web page for the Delta T Pro ENERGY SETTINGS controller loads click the SETTINGS tab R Temperature Sensor History in F Solar Syste The on differential has The webpage will B0 request login m Temper credentials Please a Current Solar Differen use the credentials T1 Collector Out below to login Authentication Required Username Admin i The server http 0 requires a username and password The server says Delta T Secure Password caution User Mame Password Note uppercase and lowercase characters Cancel Continue to Step 2 8 90104 J Network Start Up Networking Reset and Troubleshooting Page 9 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 25 90104 J Network Start Up Networking Reset and Troublesh
13. from the Heliodyne website The link for downloading is at right Then continue to step 4 17 If you wish to allow your router to automatically assign an IP address for your Delta T Pro Controller Please follow the steps at right Then continue to step 2 Note Please make sure that the Delta T Pro Discovery Tool is installed on your computer Step 4 16 Or You may also proceed without the Delta T Pro Discovery Tool and still have your router automatically assign an IP address by using Step 2 5 90104 J Network Start Up Networking Reset and Troubleshooting Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi www heliodyne com products systems control units delta t pro dl h tml http NOTE This tool is an executable program exe and will not work ona MAC computer iOS device Android device or other non Windows operating system For this reason we recommend that users without Windows computers to use a STATIC IP address Go to Step 4 13 You may also proceed without the Delta T Pro Discovery Tool and still have your router automatically assign an IP address by using Step 2 5 a Check the Use DHCP box to allow the router to automatically assign an IP address to the controller J use DHCP Infrastructure Networking Mode Set Active Auto Configure Addressing by the Network b Choose the encryption method of your home network c Enter in the SSID name o
14. of an array is depenendent upon the flow rate if the flow rate per collector is different between different arrays in a single system the sensors will not measure accurately Temperature sensor not protected from wind cool air rain etc Delta T Pro temperature input no longer functional See Step 6 13 90104 J Network Start Up Networking Reset and Troubleshooting Page 48 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 6 4 Basic Controller Function Test CAUTION NEWER MODELS ON OFF AUTO SWITCH oa a gt OLDER MODELS ON OFF AUTO JUMPER AND PINS 8 RELAY GREEN LED ON T1 TERMINAL GREEN OR BLACK SHORT CIRCUIT HERE 10 Ti 12 13 14 15 16 Electrical contacts with 120 VAC electricity are exposed to technicians during this operation 230 VAC at some locations outside the continental U S ONLY qualified technicians using appropriate personal protective equipment PPE may perform this operation Remove the cover from your controller to reveal the circuitry and relays of the circuit board Provide power to your controller Switch controller to ON Note green LEDs that light up near the relays Switch controller to OFF Now switch the controller to AUTO Did a green LED turn on You would hear an audible click If Yes then continue to step 13 If there is no change when you switch t
15. 4 or Step 4 17 the controller does not begin working in Infrastructure Mode Section 2 and after a few minutes the controller appears again in Ad Hoc Mode A Your controller cannot connect to your wireless router In some cases the router s wireless configuration is preventing the controller from connecting Please review the following list of supported configurations for Wi Fi networks SUPPORTED BAND 2 4 GHz UNSUPPORTED BAND 5 GHz SUPPORTED SECURITY SETTINGS WPA TKIP WPA Personal WPA2 CCMP WPA2 AES WPA2 PSK UNSUPPORTED SECURITY SETTINGS WPA Enterprise WEP Combined WPA WPA2 Anything not shown above under supported settings You must provide a wireless connection with one of the SUPPORTED security configurations in order to connect your Delta T Pro to the Internet To determine the security configuration of your router you may look at the physical router Many Internet Service Providers put a sticker on the router that shows the security type and provides other information If you cannot determine the security configuration for your router please contact your Internet Service Provider AT amp T Comcast etc or the local IT administrator If the router has an UNSUPPORTED security configuration If you are the network administrator for the router you may choose to change the settings to enable a SUPPORTED configuration If you are not the network administrator please inquire with your Int
16. 61 470d 15 IPv6 Default Gateway IPv6 DNS Server 4 TO CHANGE SETTINGS CLICK HERE REFER TO 5 15 p SEE CURRENT SETTINGS HERE IPv4 ADDRESS IS YOUR LAPTOP S IP ADDRESS Page 35 of 59 Heliodyne Released Sep XX 2014 5 14 Determine whether your Find your computer s IP address according to Step 5 13 computer is setup for Ad Hoc mode or Infrastructure mode If your computer s IP address begins with 169 254 then your computer is setup to connect with the Delta T Pro in Ad Hoc mode This is a firm requirement no other IP address is compatible with a Delta T Pro controller in Ad Hoc mode If your computer is setup to connect in Ad Hoc mode then it cannot connect in Infrastructure mode 90104 J Network Start Up Networking Reset and Troubleshooting Page 36 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 5 15 Change your computer s IP Perform Step 5 13 to access your computer s network settings Click address settings Properties on Window B as shown to access the screens shown below ye oo o o 4 Local Area Connection Properties Networking Connect using a Broadcom NetXtreme 5 Gigabit Controller i This connection uses the following tems eo SELECT TCPIIPv4 v aes Packet Scheduler Bee OT SHO cme mcg IF NOT SHOWN Install Properties 4 Link Layer Topology Discovery Mapper 1 0 Drive Description
17. CP communications to from 67 221 235 20 For Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi 802 11b g compatible wireless network with 2 4 GHz 5 GHz is not supported See Section 5 12 for more information Acceptable Security types for Wi Fi network Open unsecured network WPA TKIP or WPA2 CCMP or WPA2 AES or WPA2 PSK WPA Personal Not Acceptable Security types for Wi Fi network WPA Enterprise WEP Combined WPA WPA2 Other encryption security settings Page 17 of 59 Heliodyne Released Sep XX 2014 Delta T Pro Ethernet Use an Ethernet cable to connect your computer to your Delta T Pro set up ad hoc controller connection as shown to the right Then continue to Step 4 4 Delta T Pro Wi Fi or Delta T Pro Lite The local Wi Fi network s SSID a k a the name of the network copied Please obtain the EXACTLY information listed at right This is required for connecting your Delta The local network s encryption method and password copied EXACTLY T Pro to the Internet The information is often printed on the outside of the router The three encryption types that are compatible with the Delta T Pro are Otherwise you must obtain this Open no password required information through your router s setup WPA encryption and interface WPA2 Personal encryption It is possible to find the SSID for a wireless network on the Wi Fi setup screen ona smart phone or laptop Co
18. D METERING AFTER CLICKING Test Monitoring Connection DELAY MINIMUM 1 SECOND MAXIMUM 30 SECONDS IF NO DELAY THEN LEAVE CONTROLLER FOR 60 MINUTES AND TRY AGAIN Successfully connected to the Monitoring Server Test Monitoring Connection Download System Sensor and Energy Data Relay Control Panel Update Software Version Contact your Internet Service Provider i e AT amp T Comcast or your local IT administrator for information on connecting your router to the Internet Then go to Step 2 Or If you confirm that your router is connected to the Internet but your controller fails the Internet Connection Test step 2 8 go to Step 2 10 to change the router security settings Page 10 of 59 Heliodyne Released Sep XX 2014 2 10 Change the router security settings If your router is connected to the The Delta T Pro communicates with the Heliodyne Monitoring Server at Internet but your 67 221 235 20 in St Louis MO using outgoing and incoming communication controller still fails the through port 9999 Internet Connection Test step 2 8 you Some network security settings will not allow communication through port may need to change 9999 or communications to the IP address 67 221 235 20 In this case you the router or server must disable the security settings in your router that restrict these actions security settings Some networks must be intentionally set to allow communication through port If you are not 9999 or comm
19. DTT Pro WiFi ECD9 A CLICK NETWORK SYMBOL ON TASKBAR iai SYMBOLS y A a Be Pr i 7 am 4 2014 Win on RE WITHOUT X bz Open Network and Sharing Center If there is more than one network that are currently connected disable the adapter that is not connected to the Delta T Pro In Windows 7 click the network symbol on the taskbar Then click Open Network and Sharing Center now click Change Adapter Settings Right click an adapter and select Disable 90104 J Network Start Up Networking Reset and Troubleshooting Page 32 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 5 10 Review IP Address Plan NOTE If you make changes you must obtain approval from your network administrator and take careful notes of the original settings on your laptop Infrastructure Mode Only and wiring arrangements so that you can reverse any changes you make Heliodyne has found that the following configurations work consistently to allow you to connect to your Delta T Pro in Infrastructure Mode All IP addresses automatic f your network has the capability to automatically assign IP addresses activate this option on your laptop and also on the Delta T Pro Controller Step 4 15 4 17 All IP addresses configured by user Obtain unique IP addresses for your laptop and for your Delta T Pro controller from your network IT administrator Assign addresses t
20. Downloads page of the Heliodyne website for instructions on reprogramming your controller with proper firmware See below to check whether your Delta T Pro controller has firmware version j C x I gt fi D 192 168 100 56 Y wwew gosolarcalifor Monitoring OD Monitoring_admin GJ IT 77 CopperTubeSpec NPTSpec E Websites E Elliot Tasks FIRMWARE VE RS I ON HAE Teroersture Sensor History in F Solar System Status Relay output is being overriden by the controllers NUMBER manual switch Temperatures Current Solar Differential 0 0 F T1 Callertnr Oat QQQ Gee 5 20 Monitoring not working Q set up my Delta T Pro controller connected it to the Internet and because no data shown logged on to the monitoring webpage But do not see the current status of the sensors only see summary values for total production last month s Only summary data shown production etc no history or status visible A The first page that appears on monitoring heliodyne com once you sign in isa summary page Please click the street address of your controller to access the detailed status and history screen 90104 J Network Start Up Networking Reset and Troubleshooting Page 40 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 5 21 Monitoring not working because no data shown Wrong Time or Date Set on Controller Note Firmware with version number 4 3 9
21. E SCREEN Delta T Pro Override Panel i Clear All Overrides Relay Outputs Variable Speed Outputs Status Override Status Override Relay One Off Activate Collector Speed 0 Relay Two Off Activate a ee Storage Speed EA Relay Three Off Activate rage a 0 heliodyne GLa HOT WATES j Heliodyne Inc 2014 To restore normal solar control click Clear All Overrides If Clear All Overrides does not appear then the user has not used this interface to override control Note Firmware versions beginning in 4 3 _ installed on older products having jumpers instead of an ON OFF AUTO switch will cause the controller interface to falsely report that solar logic is being overridden by the user This report appears whether the controller is operating automatically or not 90104 J Network Start Up Networking Reset and Troubleshooting Page 55 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 6 11 Temperature readings faulty Temperature sensors provided by Heliodyne are susceptible to wear over time especially when used as collector temperature T1 and when the system Temperature sensor no stagnates longer functional A temperature reading of 999 9 99 9 or 0 0 may be due to a sensor that is no longer functional Please use the following steps to determine whether your sensor is functional 1 Make sure the temperature sensor wires are conn
22. Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 5 18 Monitoring not working Q set up my Delta T Pro controller connected it to the Internet and did everything to begin monitoring but it never began sending data to the Heliodyne monitoring webpage My controller has Delta T Pro firmware version 4 3 10 Firmware version 4 3 10 RECALL A Delta T Pro Wi Fi and Delta T Pro Ethernet controllers delivered or updated in November and December 2013 may have firmware version 4 3 10 installed This version of the firmware has been identified as the root cause of non working connection to the Heliodyne monitoring website If you are affected by this problem please consult the Delta T Pro Installation and Operation Manual or the Delta T Pro Support Downloads page of the Heliodyne website for instructions on reprogramming your controller with proper firmware For Delta T Pro Wi Fi and Delta T Pro Lite there is no additional hardware required for this process See below to check whether your Delta T Pro controller has firmware version 4 3 10 FIRMWARE VERSION E Ter eersture Sensor History in F Solar System Status Relay output is being overriden by the controller s NUMBER manual switch Temperatures Current Solar Differential 0 0 F T1 Collector Out 999 9 F 12 Storage Low 999 9 r T4 Water HX In 75 4 Phe Ae Ae AM fer ve 90104 J Network Start Up Networking Reset and Troubleshooting Page 39 of 59
23. Heliodyne Document 90104 Revision J September 15 2014 Network Start Up Networking Reset and Troubleshooting Applies to Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi controllers Elliot Svensson Contents 1 Before you begin n 1 Connecting to the Delta T Pro controller via a router or 5 network 2 1 Infrastructure Mode Network Diagram 5 25 Find the controller on the network without the Delta T Pro g Discovery Tool 3 Reset the Delta T Pro network settings Precautions 3 Connecting Your Delta T Pro to the Internet Access settings 17 screen in Ad Hoc Mode 4 7 Ad Hoc Mode Network Diagram 20 5 Network Troubleshooting 28 6 Sensors and Operation Troubleshooting COG About this Document Use these instructions if You are connecting to a controller that was previously connected to the local network Go to Step 2 Infrastructure Mode This controller has not updated its data on the Heliodyne monitoring server in over 24 hours or has never provided data Go to Step 2 You wish to setup a controller to the Heliodyne monitoring server for the first time Go to Step 4 You need to reset network settings on your controller Go to Step 3 There is a problem See if there is an answer for your problem in Troubleshooting Section 5 Note You may click Step numbers as a shortcut between places in this Photo by Oliver Spalt document License CC BY 2 0 GFDL Before you begin Please note t
24. Pro Lite Wi Fi Heliodyne Released Sep XX 2014 6 13 Temperature readings faulty Q have performed the tests shown in this manual and my temperature sensors are functional but the controller operates at the wrong time or the Delta T Pro temperature sensor has an incorrect reading input no longer functional A To determine if your problem is due to temperature sensor input failure please follow the following steps Confirm that the temperature sensor is functional and the circuit connections are good by following Step 6 11 Unplug the temperature sensor from the Delta T Pro controller If the controller reports a reading of 999 99 for the sensor or if the sensor disappears from the controller interface then the controller sensor input is functional If the controller reports a temperature other than 999 9 99 9 or 0 0 for the temperature sensor input when nothing is connected then the temperature input is not functional a If possible use a different temperature input for the sensor b If this problem happens to T1 or T2 or if it s not possible to substitute a different temperature sensor input please contact Heliodyne to obtain a replacement controller 90104 J Network Start Up Networking Reset and Troubleshooting Page 58 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 6 14 HCOM Advanced Operation HCOM pumps are controlled independen
25. a T 84 and Delta T 94 controllers have no Internet functionality or web accessible control settings Please click the link here for more information You may download the Delta T manual at the link here 90104 J Network Start Up Networking Reset and Troubleshooting Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi CAUTION Electrical contacts with 120 VAC electricity are exposed to technicians during this operation 230 VAC at some locations outside the continental U S ONLY qualified technicians using appropriate personal protective equipment PPE may perform this operation This function will erase settings for connecting to local routers and will reset access to the default user name and password of User Name Admin Password caution The network reset function does not change operational settings for the Delta T Pro controller Information for the Delta T Controller not Pro may be found at http Awww heliodyne com products_ systems control units delta_t html The user manual for the Delta T Controller not Pro may be downloaded here http Awww heliodyne com products_ systems control units Deltal pdf Page 13 of 59 Heliodyne Released Sep XX 2014 3 1 Reset the Delta T Pro Ethernet network Pay DELTA T PRO Move the jumper JP5 to the pa Sule inboard DOWN location on the board Make sure the controller is ZE zE powered ON gt Push and hold the RESET Le
26. and I can t access everything want to access A Network transmission errors may cause a messy appearance on the webpage Please hit refresh on your browser to load the page again Some network transmission errors are caused by two controllers improperly sharing the same IP address Please make sure that there is only one controller at the IP address you are using See step 4 13 for instructions on properly setting IP addresses for Delta T Pro controllers DO NOT ASSIGN THE SAME STATIC IP ADDRESS TO MORE THAN ONE CONTROLLER This does not apply to 169 254 148 50 the default IP address for connecting in AD HOC Mode If the webpage always loads the same way with the same errors on the screen after refreshing the page two times the problem may sometimes be resolved by reprogramming the firmware on the controller Consult the Pro Controller Updating Instructions available online at Heliodyne controller downloads for more information See the following list for versions of Delta T Pro firmware that Heliodyne no longer installs 1 4 3 3 except HCOM installations See Step 5 19 for more information 2 4 3 10 See Step 5 18 for more information Note Firmware versions beginning with 4 3 _ may not properly receive changes to settings through monitoring heliodyne com See Step 5 24 for more information 90104 J Network Start Up Networking Reset and Troubleshooting Page 38 of 59 Delta T Pro Ethernet Delta T Pro Wi
27. ar on the list first click MENU View All Systems as shown below Enter the following dates in the two text fields marked FROM START DATE and TO END DATE From Start Date 1 1 1900 To End Date 1 1 2200 Then click Click here to download the generated text file 13 m E 1 Se 12 MPH from the E C7 E RAITI 6 2014 5 56 00 PM GMT FRETEE SLL LIS Create a custom date range text file for download From Start Date To End Date uI g l wR wR Salar DOWNLOADED DATA EXAMPLE Date Energy Rate_kBTU_per_Hr T1_F T2_F T3_F T4 F T5 F 16 F T7_F VFS ow DATE VYVY pppn P n a E Genes Jic 000 0 0 7087 986 7 11 09 999319988 9888 999 9 0 0 0 0 0 0 0 0 C amp TIME HH MM SS S zo1 0 0 G0 10 080 90 72 14 983 56 111 03 999 9 1999 8 999 90104 J Network Start Up Networking Reset and Troubleshooting Page 44 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 5 26 Can t login to Q How can reset my password on to login to monitoring heliodyne com monitoring heliodyne com Or How can find my username to login to monitoring heliodyne com Lost credentials l l A To reset your password or retrieve your username please navigate to this link http crowd heliodyne com console login action Note User credentials on Heliodyne Monitoring are managed by Atlassian Crowd If you are unable to reset your password or o
28. btain access to your controller this way or if your controller does not appear on the webpage you may request help via an email to monitoring heliodyne com Be sure to include your name and the MAC address shown at the bottom of your controller s interface webpage as shown below 24 Hour System Clock Open Loop Residential DHW Current Time Zone GMT 08 00 Pacific Time US amp Canada Closed Loop Residential GHW Use Intemet Time iw Closed Loop Commercial Closed Combinat Click bere to update clock manually Closed Loop Pool Heating Modbus Communication Settings Login Password Mo Modbus Communication Change Login Password Modbus RTU Re enter Password e Modbus TCP Setup Monitoring Communication OPERATION SENSORS AND METERING NETWORK aaa PPIE NOTE MAC RARIS E piia w7 watt y ike up Sue get GHeliodyne Inc 2014 w4 4 7 E0 D 90104 J Network Start Up Networking Reset and Troubleshooting Page 45 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 6 Sensors and Operation Troubleshooting 6 1 Flow Meter Not Functioning Q doubt that the flow measurement by the Delta T Pro controller is correct How can verify that the flow is correct Problem solving guide A To determine if your flow meter is reporting a valid flow rate please perform the following steps 1 For Grundfos VFS flow meters d Verify that the controller
29. c function test Please contact Heliodyne to obtain a replacement For additional verification that your controller is not working properly check the computing module lights as shown in Step 6 6 ADVANCED USERS You may attempt to restore functionality by reprogramming the Delta T Pro controller using the programming cable Sometimes the controller will be restored only after three repetitions of the programming process 90104 J Network Start Up Networking Reset and Troubleshooting Page 49 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 6 5 Basic Pump Function Test Q doubt that my pump is spinning when power is applied to it and wish to verify this without using a flow meter Is there another way to see if the pump spins when it is ON and powered up A To perform the Basic Pump Function Test to see if the pump spins when it is ON and powered up please follow the following steps Warning The ON OFF AUTO switch is located on an electrical panel with unprotected conductors at high voltage Only operate the ON OFF AUTO switch with the power to the Delta T Pro controller disconnected Use the ON OFF AUTO switch or the Relay Override Panel in the web interface to force the pump to turn OFF Look at a pressure sensor on the pump s fluid Use the ON OFF AUTO switch or the Relay Override Panel in the web interface to force the pump to turn ON Now force the pump
30. ction Invisible in Ad Hoc Mode Windows 8 or 8 1 Networking failure or Network resets every few seconds Flash memory damage Network port turns on and off 90104 J Network Start Up Networking Reset and Troubleshooting Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Q connected to my controller as shown in the AD HOC MODE diagram and according to the instructions in Section 4 Why can t see the setup screen in my web browser A Once you connect your computer to the Delta T Pro it may take up to 2 minutes for your computer to ACCEPT the connection by assigning a link local address In Microsoft Windows the networking screen on your taskbar may show a variety of symbols and messages while the computer is still working on the connection See 4 4 for more details In Mac OS there may be no indication that the networking connection is not ready Please allow 2 minutes for your Apple Mac computer to connect to the Delta T Pro Then click Refresh on your web browser Q connected my Windows 8 or 8 1 computer to the Delta T Pro but can t connect OR I searched for the Delta T Pro Wi Fi in my Windows 8 or 8 1 connections utility but was not able to connect A Some Windows 8 or 8 1 computers have default settings that do not allow users to connect to a device like the Delta T Pro which provides an Ad Hoc network connection for your computer Please use a computer with Window
31. e Net work WiFi Network i cop TT Pro WiFi EC49 l Encryption Algorithm Open WPA WPA WiFi Network SSID DTT Pro WiFi EC49 WiFi Passphrase Verify Passphrase Manual Static Network Configuration Controller IP Address LAN Subnet Mask LAN Gateway Update Network Settings 90104 J Network Start Up Networking Reset and Troubleshooting Page 24 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 4 13 Set IP address automatically or not automatically If you wish to assign your own IP address to the Delta T Pro Controller please obtain the following numbers and refer to the notes at right Local Gateway IP address Local available Static IP Address Subnet Mask Then continue to Step 4 14 Or If you wish to allow your router to automatically assign these numbers go to Step 4 15 90104 J Network Start Up Networking Reset and Troubleshooting Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi The Local Gateway IP address is the IP address of the Internet network router to which you will connect your Delta T Pro controller You may find this number printed on your router in the format 192 168 XXX XXX It may also be called Default gateway or Router IP address The Local Available Static IP is an address that you will assign for your Delta T Pro controller This is chosen from a range
32. e verify connection to the server by following Step 2 8 Then follow Step 5 25 to download the data saved on the server Make sure that you enter the dates in MM DD YYYY format d Inspect the data file you downloaded to see if the dates match the current date and time that is set on your controller e Ifyou do not find data that match the time and date set on your controller do not continue this procedure Wrong time date does not explain why data doesn t appear on the Internet f If you find data that match the time and date set on your controller then wrong time date is a likely cause for your missing data Please set the controller date and time so that the data will be displayed properly on the Internet Note this procedure cannot fix problems with past data but only new data This will not result in problems with the Total BTU production record Page 41 of 59 Heliodyne Released Sep XX 2014 5 22 Monitoring not working because no data shown Controller not activated yet 5 23 Controller doesn t appear on monitoring heliodyne com Internet connection disabled in settings of Delta T Pro Controller Q am able to login to monitoring heliodyne com and can see my controller but there doesn t seem to be any data available A It can take up to 4 days for your controller to appear on the list after you have filled out the form to activate it with Heliodyne s monitoring server see St
33. ected to the Delta T Pro control board at the correct input 2 Remove the temperature sensor s wires from the Delta T Pro controller Use an electrical tester to check the resistance in Ohms Q of the temperature sensor circuit which runs to the sensor and back a Ifthe circuit is OPEN continue to item 3 b Ifthe circuit is CLOSED continue to item c c Take note of the resistance of the temperature sensor circuit d Compare the measurement with the resistance temperature chart shown at Step 6 12 e Ifthe resistance makes sense for the current operating condition then the temperature sensor itself is functional Continue to item 3 3 Make sure that the connection between the 2 conductor cable and the temperature sensor is secure and provides good electrical connection If it is good continue to item 4 4 Make sure that the connection between the 2 conductor cable and the Delta T Pro is secure and provides good electrical connection If it is good continue to item 5 5 Disconnect the 2 conductor cable from the temperature sensor at the location where it is installed a Test the resistance across the temperature sensor b Compare the measurement with the resistance temperature chart shown at Step 6 12 c Ifthe resistance makes sense for the current operating condition then the temperature sensor itself is functional Return to Step 6 3 d Ifthe resistance does not make sense for the current operating conditi
34. eed of sensor and meter data from a Delta T Pro controller you must obtain the appropriate serial cable from Heliodyne from the following list 40271 FSVR 001 007 Fieldserver MODBUS RTU cable 18 in Not Shielded Ferrule ends 40279 FSVR 001 005 Fieldserver MODBUS RTU cable 6 ft Shielded Ferrule ends 40124 Modbus RTU Cable to DB9 Female Adapter Delta T Pro Wifi or Delta T Pro Ethernet only Not available on Delta T Pro Lite To use MODBUS TCP to obtain a live feed of sensor and meter data from a Delta T Pro controller you must obtain a controller with firmware version beginning with 4 4 or newer MODBUS TCP cannot be used together with Heliodyne s web based monitoring system When enabling MODBUS TCP you must also deselect Use the Internet in the controller s settings in order to dedicate the Internet port appropriately Delta T Pro Wifi or Delta T Pro Ethernet only Not available on Delta T Pro Lite You may obtain a live feed of sensor and meter data from a Delta T Pro controller for integration with common building automation systems Heliodyne provides FieldServer devices that seamlessly connect to the Delta T Pro controller to BACNET LonWorx or other languages Contact your salesperson for ordering information Page 4 of 59 Connecting to the Delta T Pro controller via a router or network INFRASTRUCTURE MODE NETWORK DIAGRAM At Right DELTA T 2 1 Infrastructure Mode Network Diagram
35. ep 2 11 If you do not receive a notification email from Heliodyne in three days once you fill out this form it may mean that your controller is no longer connected to the Internet Please perform the Internet Connection Test Step 2 8 to verify that your controller is appropriately connected to the Internet Q am able to login to monitoring heliodyne com but can t see my controller A It can take up to 4 days for your controller to appear on the list after you have filled out the form to activate it with Heliodyne s monitoring server see Step 2 11 If your controller does not appear on the website please verify the following 1 Internet connection Perform the Internet Connection Test as shown in Step 2 8 2 Firmware version not 4 3 10 See Step 5 18 3 4 4 X or newer firmware Use the Internet is enabled on your controller Navigate to the Settings Page and click Network Then make sure that Check to Use is selected as shown below CHECKED MONITORING CONNECTION ACTIVE SENSORS AND METERING nf Infrastructure Networking Mode Use the Internet Check to 5e Use DHCP Auto Configure Addressing by the Network Manual Static Network Configuration Controller IP Address LAN Subnet Mask LAr VERSION 4 4 0 AND LATER 90104 J Network Start Up Networking Reset and Troubleshooting Page 42 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX
36. ernet Service Provider or the facility s IT Administrator about providing a wireless network with a SUPPORTED security configuration If you cannot provide Internet connection to the Delta T Pro Controller you may commission the Delta T Pro with all the appropriate System and Operation settings but you will not be able to view data on the Internet Your Wi Fi Delta T Pro will remember up to 30 days of data in case of a lapse of Internet connection After this time operation data will be lost but like a water or gas meter your controller always maintains the total production sum 90104 J Network Start Up Networking Reset and Troubleshooting Page 34 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 5 13 Find your computer s IP address NOTE If you make changes you must obtain approval from your network administrator and take careful notes of the original settings on your laptop and wiring arrangements so that you can reverse any changes you make 90104 J Network Start Up Networking Reset and Troubleshooting Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi In Windows open Network and Sharing Center and click Change Adapter Settings as shown in Step 5 9 All Control Panel Items Network and Sharing Center 4 Search Control Pa D Home 0 View your basic network information and set up ese networ
37. est the AC voltage at the output for each relay used for your system Verify that a green LED goes off near each relay If the output from each relay is less than 1 VAC then the relay has proper CLOSED operation If either OPEN or CLOSED operation is not functioning properly then Relay not functional is the cause for faulty pump operation Some customers who do not wish to replace their Delta T Pro Wifi or Delta T Pro Ethernet controller have used an alternate relay that is functional to replace the relay that has lost its function For more information please refer to the Delta T Pro Installation Guide for the possible configurations of each relay 90104 J Network Start Up Networking Reset and Troubleshooting Page 53 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 Solar control not functioning The Delta T Pro controller is provided with a ON OFF AUTO switch on the properly electrical control board On older products a jumper is used to select ON OFF AUTO ON OFF AUTO switch not set to AUTO Warning The ON OFF AUTO switch is located on an electrical panel with unprotected conductors at high voltage Only operate the ON OFF AUTO switch with the power to the Delta T Pro controller disconnected To enable active solar control set the switch to AUTO If the switch is set to OFF pumps or any other devices that are controlled by Delta T Pro control re
38. ettings Login Password Internet Change Login Password Re enter Password Scroll down and select the OPERATION tab hlc Inspect all the check Modbus Communication boxes and number fields to make sure that your controller has the correct settings No Modbus hlor hlor Download System Sensor and Energy Data Scroll down and select Relay and Variable amp Output Control Panel Update Software Version the SENSORS AND METERING tab 7 OPERATION SENSORS AND METERING Inspect all the check ee boxes and number K fields to make sure that your controller has the correct Friday 11 19 January 10 2014 Scroll down and select WiFi Router Signal Strength a the NETWORK tab MAC 00 90 c da ec d9 Time up 40754 sec Continue to Step 4 12 Heliodyne Inc 2013 v4 4 0 W4 90104 J Network Start Up Networking Reset and Troubleshooting Page 23 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 4 12 In the Infrastructure Networking Mode abii ENERGY SETTINGS box select the Set Active button to SYSTEM unlock the network anizi asa SENSORS AND METERING settings fields mman Currently Connected To Continue to Step 4 13 DTT Pro WiFi EC49 Infrastructure Networking Mode I Ad Hoc Mode Computer to Computer Set Active Set Active Auto Configure Addressing E usen Use D ne Netunwic HCP DTT Pro WiFi EC49 by th
39. f your home network d You must copy the SSID name EXACTLY including spaces capitalization etc e lf you have a password to login to you home network enter it in the Wi Fi Passphrase box f You must copy the passphrase EXACTLY including spaces capitalization etc g If your network does not have a password leave the password field blank h Click the Update Network Settings button at the bottom of the page i Click OK on the dialog box that appears j At this time the page will become unresponsive and the graphics will disappear k Go to Section 2 In case of problems refer to Section 5 Network Troubleshooting Page 27 of 59 Heliodyne Released Sep XX 2014 Network Troubleshooting Troubleshooting Sections 5 1 Network Disconnects Overnight 5 2 Network Connection start up delay 5 3 Network Connection Invisible in Ad Hoc Mode 5 4 Networking failure or Network resets every few seconds 5 5 Can t connect to controller in Ad Hoc Mode 5 6 Can t connect to controller in Infrastructure Mode 5 7 Can t connect to controller in Infrastructure Mode 5 8 Network Reset 5 9 Check For Duplicate Laptop Network Adapters 5 10 Review IP Address Plan 5 11 Check Laptop IP Settings 5 12 Controller does not connect to wireless network 5 13 Find your computer s IP address 5 14 Determine whether your computer is setup for Ad Hoc mode or Infrastructure mode 5 15 Change your computer s IP address set
40. fferential temperature T7 T6 b DHW pump operates according to differential temperature T5 T4 c At 20 degrees F difference or higher flow set to maximum d Between 10 20 degrees F difference controlled voltage step up sequence centered at 15 degrees difference e Between 10 degrees F and 5 degrees F difference flow set to minimum 90104 J Network Start Up Networking Reset and Troubleshooting Page 59 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014
41. ft to right BUTTON for 10 seconds to allow the JP6 Outboard UP Normal Operation Not HCOM program to reset JP5 Inboard DOWN Maintenance Operation Reset Button ACTIVE network settings We use the word OUTBOARD to indicate the direction away from the center of the controller INBOARD indicates the direction towards the center of the controller OUTBOARD INBOARD Delta T Pro Ethernet Restore the jumper to normal operation position 90104 J Network Start Up Networking Reset and Troubleshooting Page 14 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 3 3 Reset the Delta T Pro Wi Fi network settings Move the jumper JP5 to the INBOARD location as shown in the illustration to the right Make sure the controller is powered ON Push and hold the RESET BUTTON for 10 seconds to allow the program to reset network settings We use the word OUTBOARD to indicate the direction away from the center of the controller INBOARD indicates the direction towards the center of the controller OUTBOARD INBOARD Delta T Pro Wi Fi Restore the jumper to normal operation position as shown in the illustration to the right 90104 J Network Start Up Networking Reset and Troubleshooting Page 15 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 3 5 Reset t
42. g Guide when I click Open Web Interface in the Delta T Pro Discovery Tool A The following conditions can cause your laptop not to connect to your Delta T Pro Controller in Infrastructure Mode Delta T Pro controller is set to Ad Hoc Mode See Step 5 7 Network reset is required See Step 5 8 Laptop or computer is using more than one network adapter at once See Step 5 9 IP address plan not established properly See Step 5 10 Incorrect Laptop IP Settings See Step 5 11 DELTA T PRO WIFI AND DELTA T PRO LITE ONLY Controller not connected to local network See Step 5 14 Electronic damage to Delta T Pro Controller network port turns on and off Refer to step 5 4 Electronic damage to Delta T Pro Controller totally disabled Refer to Step 6 6 5 7 Can t connect to controller in Q used the Settings screen Step 4 9 4 17 pages 21 27 to connect my Infrastructure Mode Delta T Pro Ethernet or Delta T Pro Wi Fi controller to the network and now can t find it anywhere Ad Hoc Mode Disabled A Once you click the Update Network Settings button your controller DISCONNECTS FROM YOUR COMPUTER and DISABLES AD HOC NETWORKING shown in Step 4 7 In order to continue configuring your controller i e startup monitoring service change operation settings etc you must connect in INFRASTRUCTURE MODE shown in Step 2 1 If you do not wish to make networking changes but you need to confirm controller o
43. he Delta T Pro Lite Wi Fi network settings Move the jumper JP5 to the INBOARD location as shown in the illustration to the right Make sure the controller is powered ON Push and hold the RESET BUTTON for 5 seconds to allow the program to reset network settings We use the word OUTBOARD to indicate the direction away from the center of the controller INBOARD indicates the direction towards the center of the controller OUTBOARD INBOARD Delta T Pro Lite Wi Fi Restore the jumpers to normal operation position as shown in the illustration to the right Note that JP7 must be INBOARD and JP7 JP5 and JP6 must be OUTBOARD for operation DELTA T PRO LITE WI FI NOTE ORDER LEFT TO RIGHT JP7 JP5 JPG JP5 RE INBOARD E pph INBOARD RESET BUTTON ACTIVE NORMAL titiivi 90104 J Network Start Up Networking Reset and Troubleshooting Page 16 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 Connecting Your Delta T Pro to the Internet Access settings screen in Ad Hoc Mode Before you begin please refer to the requirements shown at right for Internet connection Note If you cannot provide Internet connection to your Delta T Pro controller then you will not be able to view performance data at Heliodyne s free monitoring server at monitoring heliodyne com Delta T Pro controllers that are not connected to the
44. he requirements for your task when operating a Delta T Pro Controller Requirements 90104 J Network Start Up Networking Reset and Troubleshooting Page 1 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 1 1 Surge Protection 1 2 Requirements for viewing your Delta T Pro Controller from a nearby computer NOTE Heliodyne requires that all Delta T Pro controllers sold after August 15 2014 be installed with a surge protection device between the building power supply and the controller We advise owners of older controllers to install surge protection devices as well The surge protection device must be UL listed as a surge protector or surge suppressor It is not required for the device to filter noise or conducted electromagnetic interference Appropriate surge protectors may be obtained from Heliodyne If you obtain another commercially available surge protector be sure that the device is marked as a surge protector or surge suppressor It is not required that the device include a circuit breaker or an ON OFF switch Note that hardware stores provide 6 way outlets with circuit breakers that do not provide surge protection This is not sufficient protection for your Delta T Pro controller Surge protection devices are not required for DTT 84 DTT 94 and other related Delta T Standard controllers that do not have computing modules RCMs included Compu
45. is configured for the same flow range as the flow meter that was installed You can see the range for your Grundfos VFS flow meter printed on the little white label on the black body of the sensor You will find the message VFS XX YY V2 0 FLOW where XX is the minimum and YY is the maximum in liters per minute In the Delta T Pro settings under Sensors amp Metering Grundfos Flow amp Temp Sensor should be selected The minimum and maximum should match the numbers on the sensor itself If the flow sensor at this location has never reported a flow rate other than 0 or if it only reports flow briefly before returning to 0 then the system may have air in the fluid Grundfos VFS flow sensors will not measure flow properly when air bubbles are present in the fluid Please refer to the appropriate Heliodyne installation guide for instructions on removing air from your system If the sensor range is configured properly and air bubbles are not present in the fluid then your sensor may not be functional Contact Heliodyne for an evaluation 2 For flow meters other than Grundfos VFS d Please refer to the installation guide for your flow meter to make sure it was installed correctly In the Delta T Pro settings under Sensors amp Metering Pulse Flow Meter should be selected Enter the number for Pulses Gal that is appropriate for your system according to the sensor s installation guide 90104 J Network
46. lays will always remain off If the switch is set to ON pumps and all other devices that are controlled by Delta T Pro control relays will always remain on WARNING Leaving the ON OFF AUTO switch set to ON disables all safety mechanisms and could result in superheated fluid flowing from the roof to the pumps Many components in a typical solar thermal system are not rated for the highest temperatures produced by the collectors 90104 J Network Start Up Networking Reset and Troubleshooting Page 54 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 6 10 Solar control not functioning The Delta T Pro controller is provided with a web based override for each properly relay and also for variable soeed pump control Operation set to OVERRIDE To verify or enable normal solar control through the web interface please use within the controller s web the web interface to navigate to the Settings page See Step 2 7 interface Click Relay Control Panel or Relay and Variable Speed Output Control See note for details about Panel 4 3 _ firmware installed on older products that use A window will appear in your web browser Look for the words Clear All jumpers instead of an ON Overrides If this appears then at least one controller output is not OFF AUTO switch operating automatically but was set by the user DOES CLEAR ALL OVERRIDES APPEAR ON TH
47. ntinue to Step 4 3 90104 J Network Start Up Networking Reset and Troubleshooting Page 18 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 On your computer or The last 4 digits xxxx are different for each controller wireless device view all available wireless signals and connect your computer to the signal called DTT Pro Wi Fi xxxx Then go to Step 4 4 If this does not appear on the list then either Your Delta T Pro Wi Fi or Delta T Pro Lite controller is set to Infrastructure Mode Go to Step 2 Or Your Delta T Pro or Delta T Pro Lite controller has a weak wireless signal go to step 2 3 Or You have a Delta T Pro Ethernet controller Go to step 4 1 Your computer or wireless device will take some time to connect As long as the Network settings notification area of your computer shows the message Identifying you must still wait for the connection to complete This may take up to 2 minutes Go to step 4 5 90104 J Network Start Up Networking Reset and Troubleshooting Page 19 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 When your computer Unidentified Network is properly connected to the Delta T Pro Public Network controller Windows computers will show No Network Access any or all of these messages in the No Internet
48. o AUTO please continue to step 8 Set the controller to AUTO To send a collector hot signal to the controller Remove the cable terminal from the T1 place on the Delta T Pro Do not remove the connection to sensor T2 Short circuit the two leads of T1 You may use a screwdriver paper clip or any metallic object Note There is a 5V DC electric potential on thermistor connections including T1 and T2 Did a green LED turn on You would hear an audible click If one of the relays turns on when you short circuit T1 then the controller PASSES THE BASIC FUNCTION TEST If the LEDs and relays do not change when you short circuit T1 then continue to step 12 Perform short circuit at T1 according to Step 8 and keep the short circuit in place until the end of the test Set the controller to AUTO To send a storage hot signal to the controller Perform the short circuit procedure of Step 8 at the T2 terminal which is adjacent to the T1 terminal Did a green LED turn off You would hear an audible click If one of the relays turns off when you short circuit T2 then the controller PASSES THE BASIC FUNCTION TEST Otherwise continue to step 16 Use a voltmeter to test the continuity of T2 If T2 is an open circuit no connection then bring a thermistor to the controller and connect it without any extension cable Go to step 8 If T2 is a closed circuit connection good then the controller fails the basi
49. o your laptop according to Step 5 11 and to your Delta T Pro controller according to Step 4 14 5 11 Check Laptop IP Settings Find your computer s IP address according to Step 5 13 Infrastructure Mode Only If your computer s IP address begins with 169 254 then your computer will not connect to your Delta T Pro controller via the network in Infrastructure Mode Make sure that the IP address and subnet mask for your laptop are in the same format as the Delta T Pro controller See the table below for typical network IP Address formats and corresponding subnet masks X indicates values that are either chosen by the network IT administrator or assigned automatically by the DHCP server If your computer does not have a compatible IP address as your Delta T Pro use Step 5 15 to change the settings to a compatible IP address Use the same settings for your computer as you are using for the Delta T Pro as instructed by the network IT administrator 90104 J Network Start Up Networking Reset and Troubleshooting Page 33 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 5 12 Controller does not connect Q am able to connect to my Delta T Pro Wi Fi or Delta T Pro Lite Wi Fi in to wireless network Ad Hoc mode Section 4 and have a good signal with my wireless router But Unsupported Wi Fi settings Whenever I click Update Network Settings Step 4 1
50. of available IP addresses such as 192 168 100 50 through 192 168 100 99 In this example all the numbers beginning with 192 168 100 and ending in 50 51 52 98 and 99 are acceptable IP addresses NOTE DO NOT ASSIGN THE SAME STATIC IP ADDRESS TO MORE THAN ONE CONTROLLER ON THE SAME NETWORK The Subnet Mask is assigned by your local router Many routers use 255 255 255 0 as the Subnet Mask You may find the Subnet Mask printed on the outside of your router or by navigating your web browser to the IP address of the local router Please consult the operating guide for your router or contact your Internet Service Provider i e Comcast AT amp T or the local IT Administrator if you need assistance identifying any of these numbers Page 25 of 59 Heliodyne Released Sep XX 2014 If using a STATIC IP Setup Follow the steps at right to input the settings to your Delta T Pro controller Then continue to Step 2 As an alternate you may also choose to allow your router to automatically assign these numbers by following the steps at 4 16 4 15 If you wish to automatically assign the IP address for a Delta T Pro Wi Fi controller please continue to step 4 16 90104 J Network Start Up Networking Reset and Troubleshooting Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 Leave the Use DHCP box blank to enable the assignment of a Static IP addre
51. on then the temperature sensor is not functional Continue to item 6 e Ifthe resistance and temperature continues to change as long as you are measuring it and does not reflect the current operating condition the temperature sensor is not functional Continue to item 6 6 Please replace the temperature sensor with a 10 000 kOhm Type 2 thermistor You may obtain replacements from Heliodyne 90104 J Network Start Up Networking Reset and Troubleshooting Page 56 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 6 12 Temperature Sensor Chart TEMP MOhms Circuit Degre Ohms kOhms 1 000 00 continuit Notes es F Q 1 000 Q OQ 58 692 700 693 0 69 N A 40 344 700 345 0 34 N A N A 4 98320 98 0 10 N A 14 55 790 56 0 06 CLOSED Water freezing CLOSED CLOSED 68 12500 13 0 01 CLOSED CLOSED 6 8o55 8 001 CLOSED 104 5323 5 0 01 CLOSED Collector normal E alo CLOSED operation low 3 599 0 00 CLOSED Collector ee CLOSED operation medium ed 1258 1 0 00 CLOSED Collector normal eel a CLOSED operation high Water boiling a ee af ooo CLOSED stagnating WE a ae o oo CLOSED 0 00 CLOSED Collector near ER S max theoretical stagnation temp 0 00 CLOSED 90104 J Network Start Up Networking Reset and Troubleshooting Page 57 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T
52. ooting Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Internet Connection Test Make sure that the date and time are set correctly We recommend that you select Use Internet Time if available Click Test Monitoring Connection as shown at right If several seconds pass and then the message Successfully connected to the Monitoring Server appears in green then the connection is good in most cases Go to step 2 11 If an error message appears go to step 2 9 NOTE Because of an error in the Delta T Pro programming the message Successfully connected to the Monitoring Server may appear even though this connection is NOT GOOD If the message Successfully connected to the Monitoring Server appears instantly please wait 60 minutes and click Test Monitoring Connection again If Test Monitoring Connection is not available then your controller is not connected to the Internet Please continue to Section 4 If the controller is connected to the local network but fails the Internet Connection Test step 2 8 the router may not be connected to the Internet Open Loop Residential DHV Current System Time 23 18 Bil par 23 Minute 0 55 DOUBLE CHECK TIME AND DAT o Ciosed Lopp Residential DHV Change Login Password Me enter Pasa onj Current System Date 0 3 2 l 2011 Month Lan Year OPERATION SENSORS AN
53. or greater provides automatic time updating from the Internet If your controller does not have the option to Use Internet Time you may add this feature by updating the firmware on your controller Consult the Pro Controller Updating Instructions available online at Heliodyne controller downloads for more information 90104 J Network Start Up Networking Reset and Troubleshooting Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Q My controller has a good connection to the Internet Step 2 8 and do not have a RECALLED version of the firmware Section 5 18 but don t see any data when login to monitoring heliodyne com or My data appears on the wrong date on monitoring heliodyne com A Your controller may have the wrong date and time set In this case any data that is sent to the monitoring server will be shown with the wrong date when you login to monitoring heliodyne com and may appear in the wrong time or it may not appear at all a Please connect with the controller in Infrastructure mode Step 2 of this guide On the Settings screen check the time and date set for the controller b Ifthe time and date on the controller are correct do not continue this procedure Wrong time date does not explain why data doesn t appear on the Internet c Ifthe time and date set on your controller are incorrect this may prevent your data from appearing on the Internet Pleas
54. pages 17 27 but can t connect when type in the default IP address http 169 254 148 50 Step 4 8 or when click Open Web Interface in Problem Solving Guide the Delta T Pro Discovery Tool A The following conditions can cause your laptop not to connect to your Delta T Pro Controller in Ad Hoc Mode Laptop computer still waiting to assign an IP address Refer to Step 5 2 Laptop computer IP address incorrect for Ad Hoc Mode Please refer to Step 5 14 Delta T Pro Controller is set to Infrastructure Mode and not available for Ad Hoc Please refer to Section 3 for instructions on resetting the controller s networking to the factory settings NOTE After network reset a working controller must be reconfigured to connect with the building s network Electrical damage to Delta T Pro Controller network port turns on and off Refer to step 5 4 Electrical damage to Delta T Pro Controller totally disabled Refer to Step 6 6 90104 J Network Start Up Networking Reset and Troubleshooting Page 30 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 5 6 Can t connect to controller in Q connected my computer to the Delta T Pro Ethernet in Infrastructure Infrastructure Mode mode Section 2 pages 5 11 and assigned a static IP address Step 4 14 but can t connect when type in the static IP address that assigned or Problem Solvin
55. peration please perform the Basic Function Test Step 6 4 90104 J Network Start Up Networking Reset and Troubleshooting Page 31 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 5 8 Network Reset Procedure NOTE If you make changes you must obtain approval from your network administrator and take careful notes of the original settings on your laptop Infrastructure Mode Only and wiring arrangements so that you can reverse any changes you make Reset all network devices by removing power from the router or switch and disconnecting all Ethernet cables With the power disconnected wait 30 seconds for devices to shut down One by one re connect all Ethernet cables to the switch or router Please note that the port marked WAN INTERNET or UPLINK on a router requires a different connection than other ports Do not connect your laptop or a Delta T Pro Ethernet controller to this port Attempt to connect with the Delta T Pro controller by navigating to the appropriate IP address or clicking Open Web Interface in the Delta T Pro Discovery Tool Section 2 5 9 Check For Duplicate Laptop On your laptop make sure that there is only one network adapter Network Adapters operating The illustration below is taken from Windows 7 Infrastructure Mode Only a es ty CURRENTLY oe CONNECTED ess Network Connectior a TO HOW MANY paia m d SHOWN ONE ONLY
56. rd may have become completely disabled Please contact Heliodyne for an evaluation For additional verification that your controller is not working properly perform the Basic Function Test as shown in Step 6 4 ADVANCED USERS You may attempt to restore functionality by reprogramming the Delta T Pro controller using the programming cable Sometimes the controller will be restored only after three repetitions of the programming process 90104 J Network Start Up Networking Reset and Troubleshooting Page 51 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 Removing the large green FOR DELTA T PRO WIFI and DELTA T PRO ETHERNET CONTROLLERS board to view the computing 1 Unplug power Please do not disconnect power cables internal to the Delta module RCM T Pro housing 2 Remove the four screws that hold the controller to its housing PRO ETHERNET and PRO WIFI A f REMOVE FOUR SCREWS ONLY a DN 3 fa For Delta T Pro Lite Simply open the cover and look at the computing module as shown below 3 FOR DELTA T PRO WIFI Remove antenna and gold colored nut at the outside of the box 4 FOR DELTA T PRO ETHERNET Unplug network cable 5 With the four screws removed and the power disconnected follow the instructions to remove the green board as shown below N GENTLY PUSH ON THE WHITE COVER TO BEND IT AWAY FROM THE GREEN BOARD PRO WIFI ONLY MAKE SURE THAT
57. re highlighted the wi fi signal may be too weak weak you must find a way to provide strong Wi Fi signal at this location If required contact your Internet Service Provider i e AT amp T Comcast or the local IT administrator for information about providing strong Wi Fi signal to your Delta T Pro controller Then go to Step 2 In case of problems with the Delta T Pro Discovery Tool You may need to ask The Delta T Pro Discovery Tool uses a UDP socket on port 2362 with multicast the local IT authority to IP on 224 0 5 128 allow the program to work Some network security settings will not allow communication through port 2362 or multicast IP In this case you must disable the security settings in See the notes at right for your router that restrict these actions a technical description of what the Delta T Pro Some networks must be intentionally set to allow communication through port Discovery Tool attempts 2362 or multicast IP In this case you must specifically allow these actions in to do on a network the router security settings You may connect to your Go to step 2 10 Delta T Pro controller without the Delta T Pro Discovery Tool Either a Usea Static IP address Step 4 13 Or Use your router s interface to find the assigned IP address Step 2 5 90104 J Network Start Up Networking Reset and Troubleshooting Page 7 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro
58. s 7 Windows Vista Windows XP or Mac OS to connect to your Delta T Pro Wi Fi or Delta T Pro Lite Q connected my Delta T Pro Ethernet or Delta T Pro Wi Fi controller to the network but it keeps disconnecting every few seconds A When the Delta T Pro controller s internal flash memory is severely corrupted the controller may become unstable and reset every 3 seconds Delta T Pro Ethernet You may confirm this condition by connecting directly to your computer in Ad Hoc mode Section 4 1 On the taskbar in Windows this networking status symbol will normally appear to indicate that the controller is now connected If this symbol appears and disappears every 3 10 seconds without stopping you have confirmed flash memory damage Please contact Heliodyne to obtain a replacement and to make a warranty claim Delta T Pro Wi Fi or Pro Lite Please perform the Network Reset Procedure Section 3 After the network reset procedure is done a normal controller will begin to broadcast its SSID which you will see in your wi fi device list See Step 4 3 If you do not see the SSID for this controller or if your computer reports that it cannot connect to the network of the controller flash memory damage could be causing the problem Please contact Heliodyne for evaluation Page 29 of 59 Heliodyne Released Sep XX 2014 Can t connect to controller in Q connected my computer to the Delta T Pro in Ad Hoc mode Section 4 Ad Hoc Mode
59. ss on the controller Infrastructure Networking Mode i Set Acte Auto Configure Addressing B by the Network Use DHCP Choose the encryption method of your home network Enter in the SSID name of your home network You must copy the SSID name EXACTLY including spaces capitalization etc If you have a password to login to you home network enter it in the Wi Fi Passphrase box You must copy the passphrase EXACTLY including spaces capitalization etc If your network does not have a password leave the password field blank Enter in an available static IP in the Manual Static Network Configuration box The LAN Subnet mask is typically always 255 255 255 0 Ifthe site network is within different sub networks please consult your IT administrator for further guidance in the correct LAN subnet mask number Enter in the local LAN Gateway number Click on the Update Network Settings button at the bottom of the page At this time the page will become unresponsive and the graphics will disappear If you are not using a Windows computer we recommend assigning a Static IP address because the Delta T Pro Discovery Tool is not available in other operating systems To assign a Static IP address please go to Step 4 13 Page 26 of 59 4 16 If you plan to allow your router to automatically assign an IP address for your Delta T Pro Controller Please obtain the Delta T Pro Discovery Tool application
60. tcs connections ter settings T a See full map Err a nced sharing ENGINEERING heliodyne local Internet This computer View your active networks Connect or disconnect Access type Internet CLICK LINK jp heliodyne local Connections l vice WIRELESS OR Domain network nawon Connection WIRED helioair quest Change your networking settings Ga Set up a new connection or network Set up a wireless broadband dial up ad hoc or VPN connection or set up a router or access point e aiil Wireless Network Connection Status x General Connection IPv4 Connectivity Internet IPv6 Connectivity No network access Media State Enabled SSID ioair quest Duration 02 21 43 Speed 54 0 Mbps Signal Quality Details J Wireless Properties Network Connection Details Activity Sent A _ e Network Connection Details Property Value Bytes 15 273 786 6 877 506 Connection specific DN heliodyne local Description NETGEAR RangeMax TM Wireless USE Physical Address 00 22 3F 93 9B 35 DHCP Enabled Yes IPv4 Address 192 168 100 64 IPv4 Subnet Mask 255 255 255 0 Lease Obtained Friday February 14 2014 11 01 34 AM Lease Expires Monday February 17 2014 11 01 35 AM IPv4 Default Gateway 192 168 100 1 IPv4 DHCP Server 192 168 100 2 IPv4 DNS Server 192 168 100 2 IPv4 WINS Server NetBIOS over Tcpip En Yes Link4ocal IPv6 Address fe 80 588f d722 7e
61. ter with Window 7 Windows Vista Windows XP or Mac OS For Delta T Pro Wi Fi or Delta T Pro Lite You must use a computer with an 802 11 b g wireless adapter For Delta T Pro Ethernet You must use a computer with an Ethernet port and an Ethernet Cable CAT 5 cable Network Patch cable etc Do not use a Crossover Cable NOTE Windows 8 1 and newer Microsoft operating systems do not connect to Delta T Pro Wifi or Pro Lite controllers by default These operating systems do not allow ad hoc networking unless the user specifically overrides certain safety settings 90104 J Network Start Up Networking Reset and Troubleshooting Page 2 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 1 3 Requirements for Always on Internet connection DSL cable T1 etc NO DIAL UP connecting your gy For automatic IP address assignment DHCP must be provided on the Delta T Pro building s network or router Controller to Heliodyne s NOTE Monitori CHOOSING AUTOMATIC IP ADDRESS ASSIGNMENT DHCP ENABLED SPORG MAY RESULT IN LOST CONTROLLER ON NETWORK SEE SECTION 5 7 website FOR HELP FINDING A CONTROLLER THAT HAS DISAPPEARED nttp monitoring heliodyne com For manual IP address assignment A Static IP address must be provided in iPV4 format by your building IT manager or Internet Service Provider i e Comcast AT amp T Time Warner Cable etc Router Ser
62. tings 5 16 Controller Web Interface Garbled or Ugly 5 18 Monitoring not working 5 19 Monitoring not working 5 20 Monitoring not working because no data shown 5 21 Monitoring not working because no data shown 5 22 Monitoring not working because no data shown 5 23 Controller doesn t appear on monitoring heliodyne com 5 24 Can t Change Settings Online through monitoring system 5 25 Monitoring Server Data Download 5 26 Can t login to monitoring heliodyne com 6 4 Basic Controller Function Test 6 6 Operation failure 6 7 Removing the large green board to view the computing module RCM 5 1 Network Disconnects Q My controller connects to the network properly but loses its connection Overnight when left unattended overnight Why do the network settings reset to the defaults overnight Jumper JP5 in wrong position A When Jumper JP5 is in the RESET BUTTON ACTIVE position the Delta T Pro Controller is programmed to reset network settings at 12 00 AM every night Refer to Section 3 for photographs showing the NORMAL positions of jumper pins on your Delta T Pro Controller 90104 J Network Start Up Networking Reset and Troubleshooting Page 28 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 5 2 Network Connection start up delay AD HOC MODE NETWORK DIAGRAM LAPTOP htto 169 254 148 50 DELTA T PRO INTERNET 5 3 Network Conne
63. tly by the Delta T Pro controller The Sequence controller determines both ON OFF status and the speed setting of the solar pump and the DHW domestic hot water pump The following describes the sequence of operation for an HCOM 1 ON OFF logic when pumps are OFF a If T2 and T3 are both less than the Tank High Limit Shutoff Temperature If the differential temperature between the collector outlet temperature T1 and the storage tank low temp T2 is above the ON DIFFERENTIAL setpoint default 18 F the solar pump will turn ON but not the DHW pump b When the solar pump is running if the difference between T1 collector outlet and T7 HCOM solar loop heat exchanger inlet is greater than 5 degrees F the DHW pump will remain OFF c When the solar pump is running if the difference between T1 collector outlet and T7 HCOM solar loop heat exchanger inlet is 5 degrees F or less the DHW pump will turn ON 2 ON OFF logic when pumps are ON a If the differential temperature between the collector outlet temperature T1 and the DHW storage tank low T2 is below the OFF DIFFERENTIAL setpoint default 5 F both the solar and DHW pumps will turn OFF b If solar storage tank temperatures T2 or T3 reach the Tank High Limit Shutoff Temperature default 160 degrees F both the solar loop and DHW potable water loop pumps will turn OFF 3 Variable Speed logic a The solar pump operates according to di
64. to turn OFF again If the pressure sensor shows a change in pressure when the pump changes from OFF to ON and OFF again then the pump is spinning when it is ON and powered up Note The change in pressure may be slight i e less than 5 psi but it must be sustained as long as the pump is running 90104 J Network Start Up Networking Reset and Troubleshooting Page 50 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 6 6 Operation failure Q have performed the tests shown in this manual and my controller will not perform networking functions or solar control logic Controller Completely Disabled The relays activate properly when the ON OFF AUTO switch is set to ON but they never activate when the switch is set to AUTO A Please view the computing module RCM according to Step 6 7 WARNING Applying power to the Delta T Pro with the cover removed results in high voltage at exposed surfaces Only a qualified technician with appropriate personal protective equipment may apply power to a Delta T Pro Controller that is not protected by the factory installed cover Identify the computing module RCM This is a small green board that has either an antenna port or an Ethernet port and which is located on the back of the large green board on a Delta T Pro Ethernet or Delta T Pro Wifi Apply power to the board If there are no lights that turn on after 5 minutes the boa
65. ulty Refer to Step 6 3 Pumps may not be operating properly Refer to Step 6 5 to perform the Basic Pump Function Test If using Grundfos VFS flow sensor to detect flow the flow meter may not be functioning properly See Step 6 1 9 Relays not functioning properly Refer to Step 6 8 10 Minor electronic damage to Delta T Pro Controller Refer to step 5 4 11 Major electronic damage to Delta T Pro Controller Refer to Step 6 6 90104 J Network Start Up Networking Reset and Troubleshooting Page 47 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 6 3 Temperature readings faulty Q have installed temperature sensors and the readings are missing incorrect or do not make sense Problem Solving Guide A Any of the following conditions can result in missing incorrect or nonsense temperature sensor readings 1 If the reading is 999 9 or 99 9 or 0 0 a Actual measured temperature above 315 deg F b Temperature sensor disconnected c Temperature sensor wiring short circuited between the two leads Temperature sensor not functional See Step 6 11 2 Ifthe reading is NOT 999 9 or 99 9 or 0 0 a Poor thermal conduction to temperature sensor b Collectors Temperature sensor not installed within 6 of the collector outlet Collectors Temperature sensor installed on a sub array that has a different flow rate than other arrays The temperature
66. unications to the IP address 67 221 235 20 In this case you authorized to change must specifically allow these actions in the router security settings security settings contact your Internet service provider i e AT amp T Comcast or the local IT Administrator If you are authorized to change the router s security settings use the router s interface to make the necessary changes See the notes at right for a technical description of what the Delta T Pro controller attempts to do on the network Once you have made the necessary changes to the router security settings to allow the Delta T Pro controller to access the Internet go to Step 2 90104 J Network Start Up Networking Reset and Troubleshooting Page 11 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 2 11 Activate monitoring Each controller must be activated with Heliodyne s monitoring system in order to connection with begin data transfer to and from the server Click the link shown below to Heliodyne s monitoring activate your controller server at monitoring heliodyne com SETTINGS CATE System pe 24 Hour System Clock Open Loop Residential DHW Curent Time Zone GHIT 08 00 Pacific Time US amp Canada T Lise intemmet Time inf Closed Loop Residential GHW Chesed Loop Commercial Closed Loop Combination Click bere to update clock manualy Closed Loop Pool Heating Medb
67. us Communication Settings Login Password i Mo Modbus Communication Change Login Password Modbus RTU Re enter Password E OPERATION SENSORS AND METERING HETWORK NOTE YOUR MAC ADDRESS ee eee Polae wor wari Monday 14 22 September 15 2004 Time up 37346 gert Heiodyne Inc 2014 v4 4 7 E0 D If your controller does not have the link Setup Monitoring Connection then it is already connected to Heliodyne s monitoring server To connect with such controller via the monitoring website you must login to monitoring heliodyne com using your username and password If you have lost your username and password go to Step 5 26 If you have logged into the monitoring website and your controller does not appear go to Step 5 23 If you are viewing your controller on monitoring heliodyne com and there is no data shown go to Step 5 22 90104 J Network Start Up Networking Reset and Troubleshooting Page 12 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 Reset the Delta T Pro network settings Precautions For Delta T Pro Ethernet go to Step 3 ll For Delta T Pro Wi Fi go to Step 3 3 For Delta T Pro Lite go to Step 3 5 If you do not know which kind of Delta T controller you have please examine the photos in Section 3 1 through 3 5 If your controller is not pictured your controller is the Delta T 84 or 94 controller Delt
68. ver Firewall must allow TCP communications on port 9999 Router Server Firewall must allow TCP communications to from 67 221 235 20 For Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi 802 11b g compatible wireless network with 2 4 GHz 5 GHz is not supported See Section 5 12 for more information Acceptable Security types for Wi Fi network Open unsecured network WPA TKIP or WPA2 CCMP or WPA2 AES or WPA2 PSK WPA Personal Not Acceptable Security types for Wi Fi network WPA Enterprise WEP Combined WPA WPA2 G Other encryption security settings 90104 J Network Start Up Networking Reset and Troubleshooting Page 3 of 59 Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 1 4 Requirements for connecting your Delta T Pro toa Building Automation System via MODBUS RTU RS 232 and serial connection 1 5 Requirements for connecting your Delta T Pro toa Building Automation System via MODBUS TCP Using a CAT 5 cable 1 6 Requirements for connecting your Delta T Pro toa Building Automation System via BACNET LONWORX or other system 90104 J Network Start Up Networking Reset and Troubleshooting Delta T Pro Ethernet Delta T Pro Wi Fi and Delta T Pro Lite Wi Fi Heliodyne Released Sep XX 2014 Delta T Pro Wifi or Delta T Pro Ethernet only Not available on Delta T Pro Lite To use MODBUS RTU to obtain a live f

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