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Baldrige Online Scorebook Solution (BOSS) TEAM LEADER Users

1. Interviewers SH TN Location Room A Note Bring copy of Figure 1 for reference e Question o In the next pop up box type the interview question I and click Save J Question How do you foster an environment for innovation 48 of 500 characters Cancel o Add addional questions if needed o The completed Interview window appears below Click Save K Interview denotes a required field Name Group John Doe Title CEO Interviewers SH TN Location Room A Note Bring copy of Figure 1 for reference Question Manage How do you foster an environment for innovation z Please provide examples of how this has resulted in innovations 52 o The Interview is added to the Strategy tool below Add additional interviews as needed SVI Worksheet Strategy Tool Notevaluatedat Consensus List the information you need and how you intend to obtain it i e persons to interview specific questions to ask each person including walk around questions to check deployment specific documents to review and for what purpose and observations to make Be sure your strategy will address the overall issue the core questions identified in the analysis required section of the SVI worksheet and the specific consensus comments Strategy People Groups to Interview Name Group John Doe Title CEO Location
2. TEAM LEAD ONLY 1 The Team Lead needs to mark the Key Factors as Complete on the Scorebook Progress tab Overview Conflict of Interest Key Factors Key Themes CR Worksheets Scorebook Progress Score Summary Title Lead Feedback Status Overall Status Selection Key Themes Stacy AZHarley Closed Complete Mark Final Key Factors Stacy Harley Closed In Progress 2 BOSS automatically calculates subtotal scores for Process and Results and a Grand Total score Based on the subtotals the Process A and Results B scoring bands are automatically assigned 6 1 Work Processes 29 6 2 Operational Effectiveness 20 Category Totals 49 Process Scoring Band SUBTOTAL Cat 1 6 312 4 261 320 points Category 7 Results 7 1 Student Learning and Process Results 54 7 2 Customer Focused Results 44 7 3 Workforce Focused Results 36 7 4 Leadership and Governance Results 52 7 5 Budgetary Financial and Market Results 50 Result Scoring Band SUBTOTAL Cat 7 236 4 211 255 points Y GRAND TOTAL TOTAL SCORE 548 Save Updated Scoreband 3 The Team Lead can adjust the scoring band if applicable to reflect the Team s decision in Consensus Click on the arrow beside the appropriate Scoring Band C to change it and then click Save Updated Scoreband D 6 1 Work Processes 6 2 Operational Effectiveness Category Totals Process Scoring Band SUBTOTAL Cat 1 6 5 321 370 points v Category 7 Results 7
3. Logged in as SH15021 Team AZTest Independent Review Sunday June 14 2015 Login Successful Welcome SH15021 c Overview Conflict of Interest Key Factors Initial Thoughts Item Worksheets Scorebook Progress Score Summary Getting Started Check Progress Key Factors Item Worksheets Score Summary Conflict of Interest Get an overall view of your Entering Key Factors is the The bulk of work is in Item Scores from the Item Although Conflict of Interest progress at any time by first stage of completing your Worksheets Worksheets are automatically was completed when you first clicking on the Progress link review entered into the Score entered the system it should at top of the screen Summary be reviewed as you work Notifications There are no notifications at this time g Notifications from the Team Lead or the Administrator are shown at the bottom of the Overview Tab please be sure to read them promptly e Click on the link under Subject to read the notification A bolded subject line indicates that it has not been read Notifications Please log your time e Read the notification and click Close E Stacy Harley 6 26 2015 11 30 pm Please log your time x from Stacy Harley on June 26 2015 23 30 14 Hi Team don t forget to log your time each day Thanks Tras Close e A subject that is not bolded indicates that it has been read A You can also click on the envelope icon to ma
4. Assign an Item Lead C and an Item Backup D to each Item Tip Changes to roles can be made later through the Overview Tab of the Consensus module e Click Continue to Consensus Review E Key Theme Lead AZ15017_ Scorebook Editor AZ15017_ Y C Leadership Item Lead Item Backup 2 4 1 1 Senior Leadership AZ15017 SH15021 1 2 Governance and Societal Responsibilities AZ15017 SH15021 v Strategy 2 1 Strategy Development TN15022 AZ15017 2 2 Strategy Implementation TN15022 AZ15017 Customers 3 1 Voice of the Customer H15021 AZ15017 3 2 Customer Engagement SH15021 AZ15017 Y Measurement Analysis and Knowledge Management Cancel El Continue to Consensus Review 3 A Confirmation about moving to Consensus appears Click Yes to move to Consensus There is no way to undo this Confirm Are you sure you want to move your entire team to the consensus review stage All independent review scorebooks will be closed and no longer editable 4 After the Team Lead logs into BOSS all Team Members will be able to access the Consensus module e BOSS automatically sends a notification to all team members e The Team Lead receives an automated e mail from the Administrator stating that the team has been moved to Consensus Navigating the Consensus Module There are several different tabs and features in the Consensus module compared to Independent Review IR O
5. mibelter aep com 614 583 6724 w 614 746 2223 c Tiffany Edmonds tiffany partnershipohio org 614 893 0006 STEP TWO WATCH FOR THIS SECOND EMAIL from tiffany partnershipohio org To CC BOSS Notification Your temporary user password This is your temporary password ghap6zxqe fxt You must use it within 72 hours STEP THREE FOLLOW the INSTRUCTIONS in BOSS to RE SET YOUR PASSWORD Temporary Password This is only a temporary password please select a new password Change Password Change Password Rules To meet security guidelines your new password must contain a minimum of 12 characters and should include a combination of at least 3 of the following character types e Lowercase letters a z e Uppercase letters A Z e Numbers 0 9 e Special Characters choose from amp or Additionally your password may not Be the same as a previously used password Contain any other special character or punctuation mark other than those listed above Contain more than 4 of the same character New Password Confirm Password Confirm Change Password Navigating the Independent Review Module Let s take a tour of the Independent Review Module After logging into BOSS for the first time the Overview Tab will be displayed Overview Tab This is the home screen that you will see each time you log in Log Time Team Files amp Scorebook Suggestions Heip amp Logout
6. organzational LEARNING and LEARNING for people in the WORKFORCE create a WORKFORCE culture that delivers a consistently positive experience for students and other CUSTOMERS and that fosters CUSTOMER ENGAGEMENT create an environment for INNOVATION and INTELLIGENT RISK taking achievement of your STRATEGIC OBJECTIVES and organizational agility and participate in succession planning and the development of future organizational leaders oO b Communication and Organizational PERFORMANCE Oo 1 Communi ation HOW do SENIOR LEADERS communicate with and engage the entire WORKFORCE students and other KEY CUSTOMERS HOW do they encourage frank two way communication including EFFECTIVE use of social media when appropriate a mianta VEV daniniana nnd manda far nenanientinanni nhannn and Selected Item Reference a F e If you want to mark this as a double strength or double OFI select Double G e Under Comment type your comment H which does not need to be in feedback ready format at this time Tip Save your work frequently and then click the pencil icon to edit e Under As Evidenced by I provide support from the application to explain why it is a Strength or OFI As appropriate include page numbers figure numbers descriptions examples data and or quotes from the application e Select at least 1 Evaluation Factor J that relates to your comment Approach Deployment Learning and or
7. pg 19 This is where you can securely download a copy of the application and other team files 1 You can also upload files 2 such as your Draft Key Factors You do not need to password protect files that are uploaded into BOSS but please remember not to use the name of the applicant in ANY files amp Team Files Upload a File search Filename Date v Uploaded By Collin Technologies pdf 4 20 2015 4 47 Sue Alexander pm Scorebook C pg 19 This feature allows you to download your Independent Review Scorebook as a Word Document Suggestions D pg 19 The purpose of this is to allow Examiners to send their feedback about BOSS to NIST This feature may not be functional for state regional examiners Suggestions 13 Submit comments or suggestions about BOSS Cancel Help E pg 19 Displays some of the topics that are included in this manual Logout F pg 19 This ends your BOSS session Navigating the Independent Review Module TEAM LEAD ONLY Team Leads have a few additional features available Scorebook Status Team Leads can view the following for each Team Member Scorebook status A In Progress or Completed number of hours tracked B and date time of last login C Clicking on the document icon under View D downloads the examiner s independent scorebook into Word Consensus Clicking Begin Consensus Review E ends Independent Review and moves all team
8. tpe allianceboss org 2 Enter your username and temporary password passwords are case sensitive 3 Do NOT personalize your security question answers Answer the three security questions as follows a 1st question AAA b 2nd question BBB c 3rd question CCC If you forget your password later providing the same answers to these questions will enable you to verify your 6 identity and reset your password 4 Follow the directions on the Change Password screen to select a new password 5 If you see an Adobe Flash Player Settings request to store information on your computer select Allow This allows BOSS to store data e g the Criteria for Performance Excellence glossary text etc locally on your machine in order to run more efficiently This one time request will appear on every machine you use to access BOSS 6 Bypass the Code of Ethical Conduct Click on I Agree at the bottom of the screen page in order to move forward in the system 7 Bypass the Conflict of Interest by clicking NO for all options Click I certify at the bottom of the screen page in order to move forward in the system Please note you will be asked to complete this Conflict of Interest form when you receive an actual application in December 8 Explore BOSS and its functionality You will be practicing with it during your case study work and will use the system fully during your actual application assessment NEED BOSS HELP Mike Belter
9. 1 You will receive 2 separate emails from TPE One with your username and detailed instructions on logging into BOSS and a second with a temporary password that you ll need to re set within 72 hours 2 Follow the instructions to login and then get familiarized with BOSS its functionality and the available tools and features 3 Locate the BOSS user s manual and other helpful tools in the TPE Examiner Learning Resource Center on our website http www thepartnershipforexcellence org resources _training html to reference throughout your work on the case study and full application assignments BOSS FEATURE HIGHLIGHTS Availability Access BOSS from any Self Service Password Change or Internet connected computer at any time reset your password independently by Customizable Format Adjust the size answering three security questions we of columns panes and fonts and sort provide you standard answers many columns Spellcheck Check spelling within Criteria Available within BOSS toggle specific fields rather than the full the Criteria pane on and off as you document complete your review Team Files Upload and view files to Glossary Available within BOSS click share with your examiner team e g on a term to see the definition in a pop team agendas timelines etc up window NEED BOSS HELP Mike Belter mibetter aep com 614 583 6724 w 614 746 2223 c lt gt Tiffany Edmonds tiffany partn
10. 4 Summary of Findings and Impact on Comments Repeat this process to add all SVIs for the Item Returning to the main part of the Results SVI Worksheet People Groups To Interview If there is anyone that you need to talk in order to clarify or verify the Comment click Add Interview A and enter the name of the person or group Documents to Review Complete this section if there are documents that the team needs to look at during Site Visit B People Groups to Interview Person Group Manage CEO e a Data Analyst E ere Documents to Review Document Manage lls Add Document Requested data see Strengths and OF Is 59 New Data Found On Site This will be completed during Site Visit C Newly Recognized Gaps Discovered On Site This field is only used during Site Visit D Click Back to SVI Worksheets E when you have completed this one To be completed on site New Data Found On Site New Data LeTCl Description Impact Manage Add New Data To be completed on site Newly Recognized Gaps Discovered On Site Description Impact Manage Add New Gap C Prepare for Site Visit During or after Site Visit Item Leads can get their findings into BOSS in two ways 1 Direct input into BOSS which requires an internet connection or 2 Entering information into pdf files and uploading them into BOSS Even if the organization you are examining ha
11. Integration for Results select Levels Trends Comparisons and or Integration Click Save K Item Reference Pe Double O Comment The applicant uses systematic processes to deploy its mission vision and values to all stakeholders 102 of 650 characters As Evidenced By Use of Sound Byte messages from each member of the LT New Employee Orientation Partner Suppliers attend Applicant is Committed Sessions 140 of 1000 characters 2 0 Evaluation Factors Approach Deployment Learning O Integration Cancel e After saving your work the Item Worksheet looks like this Comment Saved Successfully x Overview Conflict of Interest Key Factors Initial Thoughts Item Worksheets Scorebook Progress Score Summary Item Worksheets 1 1 Senior Leadership 70 pts index Previous Item Next item gt Criteria for Performance Excellence 1 1 Senior Leadership How do your senior leaders lead the organization Relevant Key Factors Strengths Opportunities for Improvement Score 7 to In your response answer the following questions Relevant Key Factors Strength As Evidenced by A D L Item Ref a VISION VALUES and MISSION z Applicant is a The applicant uses Use of Sound Byte messages v v a 1 VISION and VALUES HOW do SENIOR B manufacturer of single systematic from each member of the LT LEADERS set your organization s VISION and i double and multi
12. Progress tab The scorebook marked as final x C Overview Conflict of Interest Key Fggtors Key Themes CR Worksheets Scorebook Progress Score Summary Scorebook Progress This scorebook is final Title Lead Feedback Status Overall Status Key Themes Stacy AZHarley Closed Final Key Factors Stacy Harley Closed Final Scorebook Editor Stacy Harley Item Lead Backup Feedback Status Item Status 1 Leadership 1 1 Senior Leadership Stacy AZHarley Heather Michelle Schoch Closed Final 1 2 Governance and Societal Responsibilities Stacy AZHarley Heather Michelle Schoch Closed Final 4 The Administrator moves the team to Site Visit e Unlike moving from Independent Review to Consensus the Team Lead CANNOT advance BOSS to the Site Visit Module e After logging out of BOSS the Team Lead contacts the Administrator and he she will move the team to Site Visit e The Team Lead must log back into BOSS before the SV module is accessible to other team members 5 Assign Team Roles e The Team Roles window appears The team roles that were assigned during Consensus will be carried over e Make any changes and click Continue to Site Visit Team Roles Key Theme Lead Leadership 1 1 Senior Leadership 1 2 Governance and Societal Responsibilities Strategy 2 1 Strategy Development 2 2 Strategy Implementation Customers 3 1 Voice of the Customer 3 2 Customer Engagement Measurement Analysis and Knowledge Management 4 1 Measurement Analysis a
13. by Step A Getting Started 1 Review the Criteria 2 Read the entire Application e Click on Team Files and download the application e Optional Enter your first impressions on the Initial Thoughts tab B Key Factors 1 Draft a list of Key Factors e Following the instructions you received in training compile a list of Key Factors these will be referred to as Draft Key Factors DO NOT ENTER DRAFT KEY FACTORS INTO BOSS e Your Team Lead will provide you with a template usually Word or Excel in which to enter your Draft Key Factors Name this file according to your Team Lead s instructions and upload it into Team Files Team Members Draft Key Factors are used as inputs for Key Factors consensus 2 Input Consensus Key Factors e After your team comes to consensus the Team Lead or Assistant Team Lead will upload the Consensus Key Factors into BOSS Copy and paste each Consensus Key Factor into BOSS by following the instructions below e Go to the Key Factors tab and click Add New Key Factor Overview Conflict of Interest Key Factors Initial Thoughts Item Worksheets Scorebook Progress Score Summary Key Factors Criteria for Performance Excellence Preface Organizational Profilie lt n P 1 Organizational Description P 2 Organizational Situation e Select the appropriate choice for Preface A e Copy and Paste the Key Factor Name exactly as it appears on the Consensus Key Factor list B e Copy and paste the Key Fac
14. can Mark Scorebook Final B Warning Do NOT click Mark Complete or Mark Scorebook Final until the end of the Cosensus phase Overview Conflict of Interest Key Factors Key Themes CR Worksheets Scorebook Progress Score Summary Scorebook Progress Title Lead Feedback Status Overall Status Selection Key Themes Stacy Harley Closed a Mark Complete Key Factors Stacy Harley Closed In Progress Mark Complete Scorebook Editor Stacy Harley Item Backup Feedback Status Item Status Selection 1 Leadership 1 1 Senior Leadership Stacy Harley Stacy AZHarley Not Started Mark Complete 1 2 Governance and Societal Responsibilities Stacy Harley Stacy AZHarley Not Started Mark Complete 2 Strategy 2 1 Strategy Development Stacy AZHarley Stacy Harley Not Started Mark Complete Feedback The Team Lead can open or close Feedback for an Item even if he she is not the Item Lead or Backup Overview Tab Click on Manage Team Roles to make changes to Lead and Backup assignments After marking 2 8 update it will display the message Changes have been saved Team Roles Key Theme Lead SH15021 v Scorebook Editor AZ15017 Y Leadership Item Lead Item Backup 1 1 Senior Leadership SH15021 1TN15022 1 2 Governance and Societal Responsibilities SH15021 TN15022 Strategy 2 1 Strategy Development 2 2 Strategy Implementation Customers 3 1 Voice of the Customer 3 2 Customer Engagemen
15. forward arrows you will be forced out of the BOSS application and will need to log back into the system Character Count Limits are set in most of the cells When you reach the maximum number of characters in a cell the cell border will change and you will need to adjust the amount of text You also have a character counter that shows the number of characters as you type The comment cell maximum is 1000 characters Copy Paste You can copy and paste from documents the criteria glossary terms Shortcuts include Ctrl C copy Ctrl V paste If copying and pasting from a Word document check that the text does not exceed the character count in BOSS Consensus e Editing In Consensus Review you can only edit Items for which you are the Lead e Feedback In Consensus Review use the button at the upper right to invite Feedback or Suspend Feedback Feedback can be printed 74 Drag Drop of text pages files etc is not available in BOSS Key Factors KF Develop KF in a Word document and send to your Team Leader Your Team Leader will send you a list of consolidated KF Once received do not edit this consolidated list Examiners will individually enter each KF from the consolidated list into BOSS by cutting copying amp pasting If working on the KF for the case study send your KF list to tiffany partnershipohio org Notifications The Overview Notification screen appears immediately after the Scorebook loads Always ch
16. members to consensus meaning that examiners may NOT make any additional changes to Independent Review DO NOT CLICK THIS BUTTON UNTIL THE TEAM IS READY TO MOVE TO CONSENSUS This cannot be undone Log Time amp TeamFiles Mh Scorebook Suggestions Help amp Logout Logged in as AZ15017 Team AZTest Independent Review Saturday June 20 2015 Overview Conflict of Interest Key Factors Initial Thoughts Item Worksheets Scorebook Progress Score Summary Examiner Status Hours Worked Last Login AZ15017 In Progress 06 20 2015 12 28 PM H15021 In Progress 06 14 2015 05 46 PM TN15022 In Progress 05 05 2015 02 00 PM Consensus When your team is ready click to move your team to the Consensus Review stage and make item assignments Once the team has moved to Consensus no further edits are allowed in the Independent Review scorebooks Be sure that all members of your team are ready before you proceed Notifications here are no notifications at this time Notifications Enables the Team Lead to send messages in BOSS to all Team Members Click Create Notification F previous page enter the Subject G and Message H and click Send I Create Notification This notification will be broadcast to all members of your team Subject Key Factors e Message This is a reminder to please upload a Word document with your Key Factors by Friday Thank you E e Stage 1 Independent Review Step
17. used in the Consensus process This list of Key Factors can be edited by the Team Lead Key Themes Tab This is where the Key Themes Lead enters and edits the Process and Results Key Themes CR Worksheets Tab Similar to the Independent Review worksheets this is where the bulk of the work is done in Consensus At the bottom of the screen you can view the IR work of your team members Overview Conflict of Interest Key Factors Key Themes CR Worksheets Scorebook Progress Score Summai Item Worksheets 1 1 Senior Leadership 70 pts Relevant Key Factors Strengths Opportunities for Improvement Score Add Strength View Strength Rationale Item Ref Notes for All Strengths 0 of 5000 characters CR Worksheets Tab continued from previous page Independent Review Inputs A Stacy Harley Stacy AZHarley Heather Michelle Schoch search Q View Strengths Opportunities for Improvement Scores Item Usera Comment Evidence ADLI Reference Heather No Senior leaders systematically set Mission Vision and Values Vision and Values set AD a 1 Michelle during SPP Figure 2 1 2 Schoch Define refine MVV part of organization s leadership system Figure 1 1 1 Workforce suppliers and partners asked to commit to MVV before beginning engagement Stacy No Systematic deployment of MVV to customers and employees New hire orientation AD a 1 AZHarley supplier meetings Scorebook Progress
18. 1 Before making any edits disable additional feedback Click Suspend Feedback in the CR Worksheets tab Criteria Feedback C Suspend Feedback Add Feedback search Q Not Acknowledged 2 To be able to view the feedback from the Item Backup you need to click Invite Feedback A Select No one B and click Send C Invite Feedback Notification Criteria Feedback Who would you like to notify about inviting feedback for this item Noone O Item Backup O All Team Members Feedback is closed Invite Feedback fe ic 3 Read the feedback and then Acknowledge the feedback by clicking the box Criteria Feedback suspend Feedback Add Feedback View search a Not Acknowledged OF 1 3 The tone is a bit harsh Let s 7 i 3 6 Acknowledge work on making it non judgmental Posted by SH15021 on 6 23 2015 9 50 pm e Asan Item Lead you can add your own comments to the Feedback panel even when Feedback is open to no one Criteria Feedback Suspend Feedback F Add Feedback search Q Not Acknowledged Y have made these changes thanks Posted by AZ15017 on 6 24 2015 9 34 pm 4 Make edits as appropriate to the Key Factors Strengths OFIs and or Score e If you disagree with or decide not to use some of the feedback make a note in the Rationale the Notes for all Strengths or the Notes for all Opportunities for Improvement as a
19. 1 Student Learning and Process Results 7 2 Customer Focused Results 7 3 Workforce Focused Results 7 4 Leadership and Governance Results 7 5 Budgetary Financial and Market Results Result Scoring d SUBTOTAL Cat 7 4 211 255 points GRAND TOTAL TOTAL SCORE 348 D Save Updated Scoreband L _ Moving to Site Visit Module 1 Mark Key Themes and Key Factors Final e Inthe Scorebook Progress tab the Team Lead clicks Mark Final for Key Themes A and Key Factors B BOSS will ask the Team Lead to confirm this by clicking Yes This cannot be undone Overview Conflict of Interest Key Factors Key Themes CR Worksheets Scorebook Progress Score Summary Scorebook Progress Title Lead Feedback Status Overall Status Key Themes Stacy AZHarley Closed Complete Key Factors Stacy Harley Closed Complete 2 Mark all Items as Final e The Team Lead then clicks Mark Complete for each of the 17 items BOSS asks for a confirmation after each one These cannot be undone 3 Click Mark Scorebook Final e After clicking Mark Scorebook Final C click Yes to confirm D This cannot be undone Overview Conflict of Interest Key Factors Key Themes CR Worksheets Scorebook Progress Score Summary Scorebook Progress Confirm Are you sure you want to mark the scorebook final e All Examiners receive a notification that Consensus Review has been completed This status is also shown on the Scorebook
20. 5 Results 7 5 Budgetary Financial and 55 50 65 50 65 X Market Results Result Total Score 236 points Based on the site visit findings the most accurate Scoring 4 211 255 points Y 4 211 255 Band Descriptor for the Result Items for this applicant is the points descriptor for band Grand Total Consensus Score 548 points Save Updated Scoreband 2 Mark Scorebook Complete On the Scorebook Leads tab click Mark Scorebook Complete A Click Yes to confirm B Overview Conflict of Interest Scorebook Leads Key Factors Key Themes Item Worksheets SVI Worksheets ImporvExport Ea Mark Scorebook Complete Score Summary Title Lead Key Themes Stacy AZHarley Key Factors Stacy Harley Confirm Are you sure you want to to mark the scorebook complete this cannot be undone 3 The Team Lead downloads the Scorebook Summary Word document and makes final edits including removing comment numbers and examiner names The Monitor Administrator will advise the Team Lead on how to format the report before it goes to the mentor for review Congratulations Your work in BOSS is now complete BOSS Troubleshooting Help Topics BOSS Connectivity BOSS is typically accessed using a Windows or Mac laptop or desktop Connectivity and response rate may vary based on your Internet service provider and network conditions Browser Back and Forward Buttons Not available in BOSS if you click on the back or
21. Baldrige Online Scorebook Solution BOSS TEAM LEADER Users Guide Handbook Helping organizations see Improved results Ohio Indiana West Virginia www thepartnershipforexcellence org Welcome to the official TPE scorebook software for examiners the Baldrige Online scorebook Solution BOSS Thank you for volunteering to serve as a TPE Examiner this year BOSS USERS GUIDE HANDBOOK TABLE OF CONTENTS Description Page BOSS Overview 3 BOSS Tip Sheet 4 3 Step Login Process 6 Navigating the Independent Review Module 8 Navigating the IR Module TL ONLY 14 Stage 1 Independent Review Step by Step 15 Moving the Team to Consensus TL ONLY 24 Navigating the Consensus Module 25 Navigating the Consensus Module TL ONLY 28 Stage 2 Consensus Step by Step 29 Moving the Team to Site Visit TL ONLY 40 Navigating the Site Visit Module 43 Stage 3 Site Visit Module Step by Step 45 Completing the Scorebook TL ONLY 73 BOSS Troubleshooting 74 BOSS OVERVIEW WHAT IS BOSS T During the examiner process you will use the Baldrige j Online Scorebook Solution BOSS to enter your evaluation Legh into a scorebook You can access BOSS online at aa https tpe allianceboss org BOSS is an intuitive program Passvera and there is no special training required You will practice using the software during your case study prework and then will utilize BOSS fully during the actual examination GETTING STARTED IN BOSS
22. Description i i o B data provided for the Leadership Satisfaction Survey 77 of 500 characters Figure 74 1 5 of 30 characters o List Lack of or Unfavorable Seqmentation Linkage or List Appropriate Segmentation and Linkages complete this section if the comment involves Integration Click Add Linkage S In the new window enter the Description of the comparison T next page and the Figure number U next page if applicable Click Save V next page The Notes field W can be used to enter what needs to be done during Site Visit Click Save located at the bottom of the main SVI screen not shown here List Lack of or Unfavorable Segmentation Linkage Figure Description Action 7 4 1 No results presented for Partners and Suppliers e l a 7 4 1 Data is not segmented by Employee Groups z a jo Notes Appropriate Segmentation and Linkages Issues to Explore On Site Request Leadership Survey results for Partners and Suppliers and any segmented data available 95 of 500 characters Linkage denotes a required field Description No results presented for Partners and Suppliers 48 of 500 characters Figure ma Ul 5 of 30 characters Cancel Save o The remaining fields in Clarify or Verify Results will be completed on Site These fields are 1 List Figures With No Updated Results 2 List Figures with Updated Results 3 Describe Changes and
23. Follow the scoring guidelines you received in training 7ip There is a panel on Independent Review inputs bottom of CR Worksheets tab that displays the score assigned by each examiner Independent Review Inputs Stacy Harley Stacy AZHarley Heather Michelle Schoch search Q Strengths Opportunities for improvement scores User Score Stacy Harley 65 Stacy AZHarley 50 Heather Michelle Schoch 65 e Select Choose the Scoring Range A e Enter the Item Score B 3 2 e Explain your rationale in Why shouldn t the score be in the range above or below the selected one C e Click Save D For the item as a whole the range most representative of the 50 65 Item organization s achivementis 9 Score Click Save button to save your score Why shouldn t the score be in the range above or below the selected one Why not 30 45 Applicant is responsive to the Overall not just the Basic requirements Learning is more mature than just a beginning to a systematic approach Why not 70 85 Deployment does vary in some areas Approach is integrated with current but not future needs 272 of 1000 characters The Percentage Score E and the Score in points F appear on the Score Summary tab Overview Conflict of Interest Key Factors Key Themes CR Worksheets Scorebook Progress Score Summary Score Summary Summary of Criteria Name Total Points Possible Percentage Score Score Category 1 Leadership Pro
24. ION and VALUES HOW do SENIOR LEADERS set your organization s VISION and VALUES HOW do SENIOR LEADERS DEPLOY Relevant Key Factors e Step 1 Select a Key Factor from the list by double clicking on it Item Worksheets 1 1 Senior Leadership 70 pts Relevant Key Factors Strengths Opportunities for Improvement Score Relevant Key Factor Selection Step One Select a Key Factor Step Two Text Selection P 1a Organizational Environment Double click in the box 1 Products and Services Applicant is a manufacturer of single double and multilayer printed circuit boards as well as rigid flex circuits In addition Contract R amp D services are available 2 Vision Mission and Values Vision Lead Circuitry Innovation for the Future Mission Engage customers of interconnect circuitry with the products for e Step 2 You have the option of selecting all or part of the Key Factor o Step2 Option A If the entire Key Factor is relevant to the item click Select All 1 7 Item Worksheets 1 1 Senior Leadership 70 pts Relevant Key Factors Strengths Opportunities for Improvement Score Relevant Key Factor Selection Step One Select a Key Factor Step Two Text Selection 1 Products and Services Applicant is a manufacturer of single double and multilayer printed circuit boards as well as rigid flex circuits In addition Contract R amp D services are available Use your mou
25. Proc ss Items hat are the most significant opportunities concems or vulnerabilities a identified in the applicant s response to Process Items O c Considering the applicant s key business organization factors what are the most significant strengths found in its response to Results Items O dJConsidering the applicant s key business organization factors what are the most significant opportunities vulnerabilities and or gaps related to data gMparisons linkages found in its response to Results Items KEY THEMES LEAD ONLY 2 Enter the text in Key Theme Description B 3 Click Save C Key Theme The applicant demonstrates its customer focus in well deployed approaches that Description underscore its core competencies of Expertise and Exceptional People Data from multiple methods of listening to current former and potential customers and determining customer satisfaction and engagement including focus groups reports and surveys are recorded via the Customer Relationship Management CRM system which includes information on all customer interactions The applicant uses this information to support strategic and operational decision making and to identify corrective actions and process improvements The company assigns a Customer Advocate CCA to each customer to help manage the relationship throughout the customer life cycle Complaints are systematically logged into CNet routed to the appropriate CCA an
26. RoomA Interviewers SH TN Note Bring copy of Figure 1 for reference Questions 1 How do you foster an environment for innovation 2 Please provide examples of how this has resulted in innovations 53 Documents to Review If you need to review a document to clarify or verify the SVI click Add Document L and enter the name or description of the document and click Save not shown You can add multiple documents if needed Walk Around Questions If any walk around questions are related to the SVI you can enter them in the Walk Around Questions section M Click Save and Close N when you have finished completing the Strategy Tool Documents to Review Document Manage Z Add Document Walk Around Questions Question Manage m 2 Add Question Cancel n B Save amp Close e The SVI appears on the SVI worksheet tab as follows Under Manage there are 2 Download icons The first one A downloads the SVI worksheet and the second one B downloads the Strategy Tool 7ip These pdf files can be edited during Site Visit and uploaded back into BOSS so that the completed fields populate Overview Conflict of Interest Scorebook Leads Key Factors Key Themes Item Worksheets SVI Worksheets Import Export Score Summary Process SVIs svi Comments ID Issue Affected Lead Manag 1 1 OFI 2 Some leadership approaches such as approaches used to demonstrate a commitment to legal and ethical be
27. Tab This tab contains different information than in Independent Review On this screen you can see who is assigned to each role and your name is bolded At the beginning of the Consensus stage Feedback 2 6 Status is Closed for all items Mark Complete will appear under Selection when the item has been assigned a score Warning Do NOT click Mark Complete until your Team Lead instructs you to There is no way to undo this Overview Conflict of Interest Key Factors Key Themes CR Worksheets Scorebook Progress Score Summary Scorebook Progress This scorebook is in progress Title Lead Feedback Status Overall Status Selection Key Themes Stacy Harley Closed Key Factors Stacy Harley Closed In Progress Scorebook Editor Stacy Harley Item Backup Feedback Status Item Status Selection 1 Leadership 1 1 Senior Leadership Stacy Harley Stacy AZHarley Not Started 1 2 Governance and Societal Responsibilities Stacy Harley Stacy AZHarley Not Started 2 Strategy 2 1 Strategy Development Stacy AZHarley Stacy Harley Not Started 2 2 Strategy Implementation Stacy AZHarley Stacy Harley Not Started 3 Customers 3 1 Voice of the Customer Stacy Harley Stacy AZHarley Not Started 3 2 Customer Engagement Stacy Harley Stacy AZHarley Not Started Score Summary Tab This displays the Consensus scoring Overview Conflict of Interest Key Factors Key Themes CR Worksheets Scorebook Progress Score Summary Score Summary Summary of Crit
28. cate if the comment relates to Approach Deployment Learning and or Integration or Levels Trends Comparisons and or Integration o Indicate which Key Factor s relate to the Comment o For OFIs and double Strengths this is a good place to list any documents and interviews you will need to verify or clarify the comment Click Save G In Notes for All Strengths H list any inputs from team members that fell below the line meaning that they were not captured in any of the consensus comments Important The information that you record in this field will NOT be carried over into the Site Visit module Check to make sure that there are no conflicts between your strengths and OFI s Click Save G again 242 of 1000 characters Notes For All Strengths Below the line strengths 1 a 2 The LT has a systematic well deployed process for promoting ethical behavior AZ 2 a 3 The applicant effectively creates an environment for encouraging innovation and risk taking SH 222 of 5000 characters Cancel 5 Write Feedback Ready Comments e Revise the around 6 Strength and OFI comments so that they are in Feedback Ready form Begin each Strength with STR so that the most important strength is STR 1 the next important is STR 2 and so on Begin each OFI with OFI numbering in order of importance to the applicant 6 Determine and record a consensus scoring range and score for the item e
29. cess 1 1 Senior Leadership B In vite Feedback from Backups ITEM LEADS For Items which you are Item Lead you will get input from the Item Backup Go into the CR worksheet and click on the Feedback panel then click Invite Feedback Criteria Feedback Feedback is closed 33 Select Item Backup C and click Send D Invite Feedback Notification Who would you like to notify about inviting feedback for this item O No one Item Backup O All Team Members e The Feedback panel displays these options Do not click either you will use these later in the Consensus process Criteria Feedback Suspend Feedback FAdd Feedback e The Item Backup will receive a Notification in BOSS that the Item is open for feedback Tip Send the Backup an e mail as well Notifications o From Subject Date Time v a Stacy Harley Item 1 1 feedback is now opened 6 23 2015 9 12 pm C Provide Feedback to Item Leads ITEM BACKUPS 34 For Items that you are Item Backup for provide input to the Item Lead 1 Go into the CR worksheet and review the Item Lead s work on all 4 panels Relevant Key Factors Strengths Opportunities for Improvement and Score 2 Click Add Feedback A Overview Conflict of Interest Key Factors Key Themes CR Worksheets Scorebook Progress Score Summary Item Worksheets 1 1 Senior Leadership 70 pts Criteria Feedback A
30. ch OFI each Double Strength and for any other Strengths that need to be verified There are 2 ways to create the worksheet e Option 1 On the Item Worksheets tab click Add SVI It will create a worksheet for the item that you are viewing in this case 1 1 For this item BOSS will number the first one SV1 1 1 1 the next one 1 1 2 and so on Overview Conflict of Interest Scorebook Leads Key Factors Key Themes Item Worksheets SVI Worksheets Item Worksheets 1 1 Senior Leadership 70 pts Comments Score Add Comment Add SVI 45 e Option 2 On the SVI Worksheets tab click Add Process SVI A Overview Conflict of Interest Scorebook Leads Key Factors Key Themes Item Worksheets SVI Worksheets Import Export Score Summary Process SVIs Comments Affected Manage o Option 2 continued The Select a primary Item window will appear Use the drop down box and choose the appropriate Item B Click Continue C Select a primary Item 1 1 Senior Leadership Cancel 2 Complete SVI worksheets Select the SVI Worksheet panel and complete the following e Not Evaluated at Consensus leave this unchecked unless the Team has not discussed the issue yet A e Issue Describe what needs to be verified or clarified Copy and paste part or all of the Comment or summarize it Using complete sentences and being clear will help you and your Team Members later B 7ip Including the Co
31. d tracked to resolution with Notifications sent to key internal stakeholders These approaches support the applicant s strategic advantages of responsiveness and Personal Touch and may help achieve the strategic objective to increase market share 1066 of 2000 characters 38 e The Key Themes Lead has the ability to open Key Themes for feedback because there is not a backup for Key Themes the feedback is automatically opened to all Team Members I After the Consensus Call I7EM LEADS 1 Edit your Items to reflect the Team s decisions in Consensus This includes Key Factors Strengths Opportunities for Improvement and Scoring 2 When you are sure that no more changes need to be made go to the Scorebook progress tab You will see a box in the Selection column for each Item that you are the Lead for Select the items s that are finished and click Mark Complete The Team Lead also has the ability to mark items Complete Warning after marking items Complete you cannot make any more edits in the Consensus Scorebook and this cannot be undone Overview Conflict of Interest Key Factors Key Themes CR Worksheets Scorebook Progress Score Summary Scorebook Progress This scorebook is in progress Title Lead Feedback Status Overall Status Selection Key Themes Stacy AZHarley Closed In Progress Mark Complete Key Factors Stacy Harley Closed In Progress Scorebook Editor Stacy Harley Item Backup Feedback Status Ite
32. dd Feedback Relevant Key Factors Strengths Opportunities for Improvement Score 3 Type your feedback B and click Save C You cannot undo Feedback after clicking Save Tip Include the STR or OFI in the Feedback Criteria Feedback Feedback STR 2 recommend using EO orientation as an example of systematic communication to new hires 94 of 1000 characters Cancel 4 Continue until you have added all of your feedback e Feedback can be filtered and sorted This is useful if you want to review the feedback you have already entered to make sure you didn t miss anything or to see if the Item Lead has acknowledged your input The options are o Show Not Acknowledged Acknowledged All Feedback A o Search for words B e View Gives you the ability to download or print the feedback C Criteria Feedback oe Add Feedback a l search Q Not Acknowledged OF 1 3 The tone is a bit harsh Let s work on making it non judgmental Posted by SH15021 on 6 23 2015 9 50 pm STR 4 The figure reference should be Figure 1 1 4 not Figure 1 1 3 Posted by SH15021 on 6 23 2015 9 48 pm Great job on writing the OFIs Posted by SH15021 on 6 23 2015 9 47 pm 3 5 STR 2 I recommend using EO orientation as an example of systematic communication to new hires Posted by SH15021 on 6 23 2015 9 45 pm D Read and incorporate the Item Backup s feedback as appropriate ITEM LEADS
33. e applicant for each Item Each item worksheet contains panels for entering relevant key factors strengths OFIs and the score The Criteria appear on the right side of the screen for easy reference Use these buttons to view other Items Overview Conflict of Interest Key Factors Initial Thoughts Item Worksheets Scorebook Progress Score Su Item Worksheets 1 1 Senior Leadership 70 pts amp Index Previous Item Next item gt Criteria for Performance Excellence 1 1 Senior Leadership How do your senior leaders lead the organization Relevant Key Factors Strengths Opportunities for Improvement Add Relevant Key Factor Choose 4 6 most significant key factors for this item In your response answer the following questions a VISION VALUES and MISSION 1 VISION and VALUES HOW do SENIOR Re leva nt Key Facto rs LEADERS set your organization s VISION and VALUES HOW do SENIOR LEADERS DEPLOY the VISION and VALUES through your CI icking on a term that isin LEADERSHIP SYSTEM to the WORKFORCE to KEY suppliers and PARTNERS and to students other ALL CAPS displays the CUSTOMERS and other STAKEHOLDERS as Saa appropriate HOW do SENIOR LEADERS personal Baldrige definition actions reflect a commitment to those VALUES Promoting Legal and ETHICAL BEHAVIOR HOW do SENIOR LEADERS actions demonstrate their commitment to legal and ETHICAL BEHAVIOR HOW do they promote an organizational environ
34. e requirements D Found that the approach is well deployed with no significant gaps 143 of 1000 characters 71 e The Site Visit Scoring Range is reflected on the Score Summary Tab D and BOSS indicates if the scoring range is higher lower or the same E as the consensus scoring range Score Summary ven Changes Due to Site Visit Findings Consensus Percent item Score Consensus Scoring Range Site Visit Scoring Range Higher Range Same Range Lower Range 1 1 Senior Leadership 60 50 65 70 85 x G Revise Key Themes KEY THEMES LEAD ONLY e Revise the Key Themes under the Key Themes tab 72 Completing the Scorebook TEAM LEAD ONLY H Completing the Scorebook 1 Select the Scoring Bands e On the Score Summary tab the Team Lead can manually override the Scoring Band s per the team s consensus decision e If applicable select the appropriate Process A or Results B scoring band using the drop down arrows e If f you made changes Click Save Updated Scorebook C Process Total Score 312 points Based on the site visit findings the most accurate Scoring 5 321 370 points 4 261 320 Band Descriptor for the Process Items for this applicant is the points descriptor for band 7 1 Student Learning and Process 45 30 45 50 65 Results 7 2 Customer Focused Results 55 50 65 50 65 7 3 Workforce Focused Results 45 30 45 50 65 7 4 Leadership and Governance 65 50 65 50 6
35. eck the Notification screen for new postings Only Administrators and Team Leaders can post notifications Admins can post to all Examiners Team Leaders can only post notifications to their team members Save The BOSS does not have an auto save feature You will need to click on the SAVE icon to save your work Be sure to save your work on a regular basis The session timeout is currently 60 minutes and your work will not be saved if your session times out and you did not click the save button Spell Check This version of BOSS uses the browser spell check Timeout Timeout is set at 60 minutes in accordance with security requirements Undo Not available in BOSS Troubleshooting continued Problems logging in to BOSS could be attributed to issues with your browser i e Internet Explorer Google Chrome Apple Safari or Firefox or your computer s firewall settings Here are a few potential remedies 1 a Clear your cache To do this within Internet Explorer open your browser select Tools and select Internet Options Under Browsing History ensure that Delete Temporary Internet Files is checked and select Delete before logging in to BOSS Ensure you have the latest version of your browser installed on your computer Try using a different browser Access BOSS from a different computer Check your computer s firewall settings with your organization s IT department Additional BOSS resources including webinars are availab
36. ecklist on the right to verify what files are ready for import 2 Click Complete Import to actually import the data from the uploaded files BOSS may report errors or discrepancies in the data Each time a worksheet is imported it will overwrite any previous content data In BOSS review ALL Item Worksheets SVI Worksheets the Key Factors Worksheet the Key Dememiverkebect and the Score Summary Worksheet Score Summary Tab This tab shows the Consensus scores the Consensus scoring ranges the Site Visit scoring ranges and compares the two Overview Conflict of Interest Scorebook Leads Key Factors Key Themes Item Worksheets SVI Worksheets Import Export Score Summary Score Summary View Changes Due to Site Visit Findings Consensus E item Percent Score Consensus Scoring Range Site Visit Scoring Range Higher Range Same Range Lower Range 4 1 Senior Leadership 60 g 50 65 E x 1 2 Governance and Societal 55 50 65 x Responsibilities 2 1 Strategy Development 70 70 85 x 2 2 Strategy Implementation 55 50 65 x 3 1 Voice of the Customer 70 70 85 x 3 2 Customer Engagement 55 50 65 x Stage 3 Site Visit Module Step by Step Item Leads complete Site Visit Issue worksheets Process Item SVI worksheets are different than Results Item SVI worksheets so they are explained separately A Complete Process SVI Worksheets and Strategy Tools PROCESS ITEM LEADS 1 Create a separate SVI Worksheet for ea
37. embers evaluated each No impacton Z a found on site for 2014 other to be 4 0 on a 1 to 5 scale 5 being highest comments Add New Data e On the Item Worksheets tab complete the following for the Comment it is identical to the Process Items o Summary of Conclusions and Impact on Comments o Comments after Site Visit F Select Scoring Ranges J7EM LEADS e Inthe Item Worksheet click on the Score panel Item Worksheets 1 1 Senior Leadership 70 pts Comments SCORE DESCRIPTION e No SYSTEMATIC APPROACH to item requirements is evident information is ANECDOTAL A e Little or no DEPLOYMENT of any SYSTEMATIC APPROACH is evident D 0 or 5 e An improvement orientation is not evident improvement is achieved through reacting to problems L e No organizational ALIGNMENT is evident individual areas or work units operate independently I e Based on your findings on site the Scoring Range may change or stay the same e After the team comes to consensus select the Site Visit Overall Scoring Range A below e Complete Provide rationale for the change to overall item scoring range if appropriate B e Click Save C Consensus Overall Scoring Range ite Visit Overall Scoring Range 50 65 70 85 Item Score at Consensus 60 rovide rationale for the change to overall item scoring range if appropriate max 1000 A Clarified that the applicant is responsive to the multipl
38. ent Analysis and Knowledge Sustain society and the environment Management Enhance our communities 4 e 3 2 Customer Engagement Mea C Complete Independent Review There are 17 items and you will need to repeat the following 6 step process for each Item The screen shots below are for 1 1 Senior Leadership Completing Results items is very similar to Process items but a few key differences are noted 1 C Read the Criteria Item A Refresh your memory and make sure you understand the item requirements 1 6 2 KF Select the Key Factors Choose the most relevant Key Factors for the Item The guideline is around 4 to 6 Key Factors e On the Item Worksheets tab A use the Select Items drop down list B and choose the Item you are working on e Click on the Relevant Key Factors panel C e Click on the button Add Relevant Key Factor D Overview Conflict of Interest Key Factors Initial Thoughts Item Worksheets Scorebook Progress Score Summary Item Worksheets 1 1 Senior Leadership 70 pts Relevant Key Factors Strengths Opportunities for Improvement Score amp Index Previous Item Next Item gt Criteria for Performance Excellence 1 1 Senior Leadership How do your senior c leaders lead the organization Add Relevant Key ki In your response answer the following questions Choose 4 6 most significant key factors for this item 9 a VISION VALUES and MISSION 1 VIS
39. ents do you recommend as a result of your conclusions completed on site Effect on Comments Effect Action 5 O 4 Add an Effect On Comments Cancel 3 Create Strategy Tools The Strategy tool is the second panel in the SVI Worksheets tab Create a Strategy Tool for each Process SVI e Not Evaluated at Consensus leave this unchecked unless the Team has not discussed the issue yet A e People Groups to Interview Click Add interview B SVI 1 1 1 SVI Worksheet Strategy Tool Not evaluated at z a Consensus Strategy List the information you need and how you intend to obtain it i e persons to interview specific questions to ask each person including walk around questions to check deployment specific documents to review and for what purpose and observations to make Be sure your strategy will address the overall issue the core questions identified in the analysis required section of the SVI worksheet and the specific consensus comments People Groups to Interview Z Add Interview e The Interview window appears o Enter the name of the individual or group you will speak to C If applicable include the Title D If known enter the location of the interview E initials of the interviewers F There is a Note field G for any miscellaneous information Click Add question H Interview denotes a required field 51 Name Group John Doe Title CEO o
40. equires two steps 1 Click Begin Import below to upload the PDF files a Select a PDF files to import and click Open b The import display reports the progress and allows you to upload additional files c Review the checklist on the right to verify what files are ready for import 2 Click Complete Import to actually import the data from the uploaded files BOSS may report errors or discrepancies in the data Each time a worksheet is imported it will overwrite any previous content data In BOSS review ALL Item Worksheets SVI Worksheets the Key Factors Worksheet the Key aeet and the Score Summary Worksheet 62 e From the SVI Worksheet tab click on the pencil icon to edit the SVI Process SVIs svi ID Issue Add Process SVI Comments Affected Lead Manage 1 1 OFI 2 Some leadership approaches such as approaches used to demonstrate a commitment to legal and ethical behavior those used to 1 1STR 2 Stacy e 1 communicate with the workforce and customers and those used for LT mentoring and succession planning do not appear to be systematically Harley evaluated or improved Systematically examining these approaches for improvement opportunities may help the applicant sustain its core competencies of building lasting relationships leading advancements in the industry and understanding the customen s business AZ SH e Scroll down to the Analysis Required section Click the pencil icon to edit A Anal
41. eria Name Total Points Possible Percentage Score Score Category 1 Leadership Process 1 1 Senior Leadership 1 2 Governance and Societal Responsibilities Category Totals Category 2 Strategy Process 2 1 Strategy Development 2 2 Strategy Implementation Category Totals Category 3 Customers Process 31 Voice of the Customer i 3 2 Customer Engagement Category Totals Other features of the Consensus Module e Scorebook This allows you to download a copy of the Consensus Scorebook not your IR Scorebook 2 7 b Scorebook e Feedback In the CR Worksheets tab clicking on this panel A displays the Feedback window B where you can invite feedback on the Items that you are Item Lead for and send feedback to your team members on their Items after you are invited to do so Overview Conflict of Interest Key Factors Key Themes CR Worksheets Scorebook Progress Score Summary a Item Worksheets 2 1 Strategy Development 45 pts Criteria Feedback Relevant Key Factors Strengths Opportunities for Improvement Score Feedback is closed Invite Feedback Add Relevant Key Factor Choose 4 6 most significant key factors for this item Relevant Key Factors Navigating the Consensus Module TEAM LEAD ONLY Team Lead Scorebook Progress Tab Similar to the screen for other examiners except the option to mark items complete A exists at the beginning of Consensus Additionally only Team Leads
42. ershipohio org 614 893 0006 WE BOSS TIP SHEET to reference throughout the cycle Bxellene The nbsp Hi Baldrige Framework The 2015 16 Baldrige Excellence Framework which includes the Baldrige Criteria for Performance Excellence core values and concepts and guidelines for evaluating an Criteri Meena organization s processes and results has been loaded into the BOSS system for your reference The Criteria appear on the right hand side of the screen under the Key Factors Independent Review CR Worksheets Consensus Item Worksheets SV module and Key Themes tabs Browser ae aon BOSS is optimized for computers using IE 10 and above Google Chrome Firefox and Safari Compatibility Character Count Limits are set in most of the cells When you reach the maximum number of characters in a cell the cell border will change to RED and you will need to adjust the amount of text You also have a character counter that shows the number of characters as you type Confidentiality Remember to never enter the name of the applicant organization anywhere in BOSS The Team Lead will make the final edits to the Feedback Report and substitute the name at that time Use either the applicant or the organization in place of the name your Team Lead will tell you which to use Copy Paste You can copy and paste text from documents including the application the Criteria and gl
43. es employees who suggest innovative ideas with the Good Idea award This supports the applicant s value of Creativity F 249 of 900 characters Cancel a Save 66 e The new comment is now added to the Item worksheet Z STR 5 e a 3 D 2 Clarified that OFI 2 is no longer an OFI Rewritten here as a strength The applicant demonstrates a systematic approach to encourage innovation throughout the organization For example the LT recognizes employees who suggest innovative ideas with the Good Idea award This supports the applicant s value of Creativity 67 E Verify and Clarify Comments RESULTS ITEM LEADS Results Item Leads Document your investigation of each SVI and update the Comments OPTION 1 Enter information into pdf file s and import into BOSS Overview Conflict of Interest Scorebook Leads Key Factors Key Themes Export all PDF files for on site visit To prepare for the on site visit you may export Item Worksheets Site Visit Issue Worksheets and the Score Summary Worksheet INDIVIDUALLY to PDF files and copy them to a flash drive Each Site Visit Issue Worksheet includes its Strategy Tool Worksheet Or you may click Export below and export ALL Item Worksheets Site Visit Issue Worksheets the Key Factors Worksheet the Key Themes Worksheet in Word the Score Summary Worksheet and required miscellaneous files to a zip file and copy that one fi
44. havior those used to communicate with the 4 workforce and customers and those used for LT mentoring and succession planning do not appear to be systematically evaluated or improved Systematically examining these approaches for improvement opportunities may help the applicant sustain its core competencies of building lasting relationships leading advancements in the industry and understanding the customer s business AZ SH B Complete Results SVI Worksheets RESULTS ITEM LEADS Go to the SVI Worksheets Tab and scroll down to Results SVIs For Results BOSS creates a single SVI worksheet for an entire Item e Click the pencil icon to edit the SVI worksheet Result SVIS 5 4 SVI ID Lead 7 1 1 Stacy Harley 7 2 1 Stacy Harley 7 3 1 Stacy Harley 7 4 1 Stacy Harley 7 5 1 Stacy Harley e On this worksheet add all of the Strengths to verify and OFIs to clarify for the Item Click Add Strength A or Add OFI B as appropriate Results SVI Worksheet 7 4 1 Verify Comment Brief Summary Good To Excellent Levels Manage me Comment Brief Summary Poor Levels Manage TE Clarify e This is an example of adding an OFI to clarify but the process is the same to add a Strength to verify Click on the drop down box and select the number of the OFI C or Strength Click Continue D Select a Comment to Clarify OFI 2 The applicant does not report leadership effectivene
45. he screen not shown here If needed repeat to add another trend List Adverse Trends Figure Description Action 7 4 1 Leadership Satisfaction Survey score for the Community question Openly communicates with the community decreased from 60 2011 to 55 in 2012 to 48 in 2013 g a ia cas Trena Notes Trend Issues to Explore On Site Request updated results data for Community survey E Trend denotes a required field Descripti Leaders action Survey score for the Community question Openly communicates with the community decreased from 60 2011 to 55 in 2012 to 48 in 2013 159 of 500 amd K Figure 5 of 30 characters Cancel See o List Lack of or Unfavorable Comparisons or List Favorable Comparisons complete this section if the comment involves comparisons Click Add Comparison N In the new window enter the Description of the comparison O and the Figure number P if applicable Click Save Q The Notes field R can be used to enter what needs to be done during Site Visit Click Save located at the bottom of the screen not shown here List Lack of or Unfavorable Comparisons Figure Description 7 4 1 There is no comparative data provided for the Leadership Satisfaction Survey Notes Comparison Issues to Explore On Site Request comparative data if available E 39 of 500 characters Comparison denotes a required field
46. ince applicant developed rigid flex capabilities Competitors include USA Circuits Ace Circuitry and Ridgeford Technology 8 Strategic Challenges SC 1 Industry growth by acquisition is the trend of the decade and the reason Collin has become 100 employee owned SC 2 Expanding customer R amp D services while supporting current production requirements Item Reference 1 9 e Select the criteria E that corresponds to your Strength or OFI You may choose more than 1 if appropriate Click Save changes F r Select Item Reference x 1 1 Senior Leadership a VISION VALUES and MISSION A 1 VISION and VALUES HOW do SENIOR LEADERS set your organization s VISION and VALUES HOW do SENIOR LEADERS DEPLOY the VISION and VALUES through your LEADERSHIP SYSTEM to the WORKFORCE e to KEY suppliers and PARTNERS and to students other CUSTOMERS and other STAKEHOLDERS as appropriate HOW do SENIOR LEADERS personal actions reflect a commitment to those VALUES 2 Promoting Legal and ETHICAL BEHAVIOR HOW do SENIOR LEADERS actions demonstrate their commitment to legal and ETHICAL BEHAVIOR HOW do they promote an organizational environment that requires it 3 Creating a Successful Organization HOW do SENIOR LEADERS actions build an organization that is successful now and in the future HOW do they create an environment for the achievement of your MISSION improvement of organizational PERFORMANCE PERFORMANCE leadership
47. iners Team Leaders can only post notifications to their team members Password Reset If you fail to log in to BOSS within 72 hours of receiving your username and temporary password you will need to contact the TPE office at tiffany partnershipohio org or call 614 893 0006 to reset your temporary password If you forget your password after completing your initial log in select Forgot your Password on the BOSS log in screen to have a new temporary password sent to the email address on file Printing from BOSS Most of your work in BOSS can be printed Click on View and then Print You can also download it as a PDF file View amp Download as PDF amp Print Save The BOSS does not have an auto save feature built into the application at this time You will need to click Save to save your work Be sure to save your work on a regular basis The session timeout is currently 60 minutes and your work will not be saved if your session times out and you did not click the save button PLEASE SAVE OFTEN Spell Check This version of BOSS uses the browser spell check Timeout BOSS will timeout after 60 minutes of inactivity and will not auto save your work Please be sure to save often to avoid losing your work Trash Can Icon Clicking on this icon will delete your work This cannot be undone Troubleshooting Problems logging in to BOSS could be attributed to issues with your brow
48. integrity trust and respect Creativity we invest in continuous innovation Courage we are courageous in our pursuit of business excellence Colossal we are proud of our business performance compared to others 3 Organizational Structure Organization structure is by design relatively flat An independent Advisory Board AB is led by company founder and Chairman of the Board The company appoints trustees for the purpose of representing EO interests in the AB s fiduciary review of the ESOP The CEO reports directly to the executive committee of the board Senior leaders report to the CEO All other EOs either report to senior leaders or report to managers who in turn report to senior leaders Senior leaders comprise the Leadership Team LT Most EOs are also part of a functional team 3 A Read the Application Item 4 STR OFI Determine around 6 Strengths and OFIs The example below is for Strengths but the process for entering OFIs is the same e On the CR Worksheets tab scroll down to the bottom of the page to view your teammates IR Inputs There are separate panels for Strengths OFIs and Scores The Feedback Ready comments are mixed in with the rest of the comments e T ps o Click on the table headers to sort sorting by Item Reference A is particularly useful o Use the Search function B to find comments with key words o View the IR s of all team members or only a few by selecting and unselecting the boxes by
49. ironment 5 2 Workforce Engagement Category Totals Category 6 Operations Process 6 1 Work Processes 6 2 Operational Effectiveness Category Totals e SUBTOTAL Cat 1 6 Category 7 Results 7 1 Student Learning and Process Results 7 2 Customer Focused Results 7 3 Workforce Focused Results 7 4 Leadership and Governance Results 7 5 Budgetary Financial and Market Results SUBTOTAL Cat 7 GRAND TOTAL TOTAL SCORE Below is a close up of the links located in the upper right part of the Independent Review module screen 12 Log Time Team Files Is Scorebook Suggestions Help amp Logout Log Time A You may use this feature to track all of the time that you spend doing Examiner work Click Add Time 1 and then enter the number of hours 2 whole numbers only select the date 3 click Save 4 and Close 5 Your time is now displayed 6 next page and you can remove it if necessary 7 next page This information is used to calculate the average time the examiners spend on their applications 2 Log Time Log Time Log Time ime Spent in whole hours 4 Date Action Total Hours Enter Date or Calendar 06 14 2015 To modify hours for a given date click Add Time above To modify hours for a given date click Add Time above Hours Date Action Total Hours Hou Date Action 4 6 06 14 2015 Remove Total Hours Team Files B
50. is is how the updates appear on the Item Worksheets tab 7 OFI 1 a 3 b 2 OFI 1 The approach used to No longer an No longer an create an environment for OFI Rewrite OF I delete v and enable innovation and asa comment risk taking is not evident In Strength addition it is not clear how the monthly LT performance reviews support innovation and intelligent risk taking A systematic approach in this area may support the applicant s value of Creativity we invest in continuous innovation AZ HS SH 3 If you need to add a new comment go to the Item Worksheets tab and click Add Comment A Item Worksheets 1 1 Senior Leadership 70 pts Comments Score Add Comment Add SVI Q Search e Select the comment type Strength or OFI B e Select the Item Reference C e Enter the Summary of Conclusions and Impact on Comments D e If appropriate select the check box to Double the comment E e Enter the comment after Site Visit F e Click Save G Comment Type Double at Consensus false Item Reference jena ep OSS Summary of Conclusions and Impact on Comments Clarified that OFI 2 is no longer an OFI Rewritten here as a strength o 72 of 650 characters Double O E Comment after Site Visit The applicant demonstrates a systematic approach to encourage innovation throughout the organization For example the LT recogniz
51. layer processes to New Employee Orientation VALUES HOW do SENIOR LEADERS DEPLOY a printed circuit boards deploy its mission Partner Suppliers attend the VISION and VALUES through your as well as rigid flex vision and values Applicant is Committed LEADERSHIP SYSTEM to the WORKFORCE to circuits to all stakeholders Sessions KEY suppliers and PARTNERS and to students other CUSTOMERS and other STAKEHOLDERS as Feedback Ready Comment Item Reference appropriate HOW do SENIOR LEADERS personal actions reflect a commitment to those VALUES Promoting Legal and ETHICAL BEHAVIOR HOW do SENIOR LEADERS actions demonstrate their N e Repeat 4 to enter additional Strengths and OFIs 5 FBR Draft 2 Feedback Ready Comments e Enter a Feedback Ready Strength o Click on the Strength panel and enter it in the box marked Feedback Ready Comment A o For Item Reference B select the relevant criteria in the pop up box that appears o To double the comment select Double C o Correct any misspelled words D o Click Save E Click on the OFI panel and repeat these steps to create a Feedback Ready OFI comment proud of our business performance compared to others Feedback Ready Comment Item Reference The applicant s systematic process to affirm the mission vision and values deploy them to a 1 stakeholders and to revise them if necessary supports its core competency of Exceptional Peop
52. lder groups and remove the part about segmentation gt 197 of 2000 characters Cancel e At the bottom of the SVI Worksheet there are places to add information about any new data or new gaps found on site that are not related to Consensus comments If new data is found for example click Add New Data A Add New Gap is very similar 69 To be completed on site New Data Found On Site New Data LeTCl Description Manage gt Ey To be completed on site Newly Recognized Gaps Discovered On Site New Gap Description Impact Manage Add New Gap Back to SVI Worksheets Oo O 0 0 Summarize the findings in New Data B Enter the Description C Enter the Impact on comments D next page Click Save E New Data Found On Site denotes a required field New Data Leadership Team 360 degree review data found on site for 2014 62 of 500 characters Description This is a new measure that was just implemented On average LT members evaluated each other to be 4 0 on a 1 to 5 scale 5 being highest 140 of 500 characters Impact No impact on comments Ea 21 of 750 characters Cancel 70 e This is how the New Data information looks on the SVI Worksheet To be completed on site New Data Found On Site New Data LeTCl Description Impact Manage Leadership Team 360 degree review data This is a new measure that was just implemented On average LT m
53. le The mission vision and values are evaluated annually In addition Partner Double O Suppliers attend Applicant is Committed sessions and the new hire orientation introcduces them to the mission vision and values 403 of 750 characters E 6 Determine the Scoring Range and Score for the item e Click on the Score panel A and scroll down to the bottom of the screen 2 1 e Following the scoring guidelines from examiner training decide on the most appropriate scoring range and select it using the dropdown arrow B e Determine the most appropriate Item Score C e Click Save D Item Worksheets 1 1 Senior Leadership 70 pts a Relevant Key Factors Strengths Opportunities for Improvement Score SCORE DESCRIPTION e No SYSTEMATIC APPROACH to item requirements is evident information is ANECDOTAL A e Little or no DEPLOYMENT of any SYSTEMATIC APPROACH is evident D e An improvement orientation is not evident improvement is achieved through reacting to problems L e No organizational ALIGNMENT is evident individual areas or work units operate independently 1 0 or 5 For the item as a whole the range most representative of the 50 65 v Item organization s achivement is _ Score Click Save button to save your score D Finishing Independent Review 1 Check the Scorebook Progress tab A to make sure you haven t missed anything Each of the 17 Items should have e Ar
54. le on our website at www thepartnershipforexcellence org 7 5 For further BOSS troubleshooting help you may contact Mike Belter mibelter aep com 614 583 6724 w 614 746 2223 c DA WG Tiffany Edmonds tiffany partnershipohio org 614 893 0006
55. le to a flash drive Take the flash drive with you for the on site visit It is important that team members prepare these files at the same time after the planning stage is complete so that team members will all have the same version of the data Item Worksheets SVI Worksheets Import Export Score Summary Import PDF files after on site visit The team leader will assemble all necessary files and then upload and import the data back to BOSS Collect all on site worksheets together on one flash drive or laptop At a location with an Internet connection upload the HRO Interview Worksheet and the Summary of Sites Visited Worksheet to Team Files Import all Item Worksheets SVI Worksheets the Key Factors Worksheet the Key Themes Worksheet and the Score Summary Worksheet to BOSS Import requires two steps 1 Click Begin Import below to upload the PDF files a Select a PDF files to import and click Open b The import display reports the progress and allows you to upload additional files c Review the checklist on the right to verify what files are ready for import 2 Click Complete Import to actually import the data from the uploaded files BOSS may report errors or discrepancies in the data Each time a worksheet is imported it will overwrite any previous content data eyiew ALL Item Worksheets SVI Worksheets the Key Factors Worksheet the Key ad the Score Summary Worksheet OPTION 2 Type the information direct
56. ly into BOSS e On the SVI Worksheet tab click the corresponding pencil icon to edit the Results SVI Worksheet Result SVIs SVI ID Lead Manage 7 1 1 Stacy Harley ele 7 2 4 Stacy Harley ra 7 3 1 Stacy Harley rs T 7 4 1 Stacy Harley KO 75 1 Stacy Harley ele e Click the pencil icon next to the comment Clari Com fy Poor ment Brief Summary Levels Manage OFI 2 Missing leadership effectiveness results Figure 7 4 1 for some stakeholders 6 8 and some stakeholder segments or segment the results by other key stakeholder groups e Complete the following fields O O O 0O O List Figures with No Updated Results A List Figures with Updated Results B Describe Changes C next page To be completed on site Summary of Findings and Impact on Comments D next page Click Save E next page Results SVI Worksheet List Updated Results List Figures With No Updated Results N A E 3 of 500 characters List Figures With Updated Results Figure 7 4 1 Results SVI Worksheet continued from previous page Describe Changes Leadership Satisfaction Survey Results for the Community increased to 53 for 2014 84 of 500 characters To be completed on site Summary of Findings and Impact on Comments Applicant does segment Employee data by Department No results for other stakeholder groups Revise comment to focus on lack of data for stakeho
57. m Status Selection 1 Leadership 1 1 Senior Leadership Stacy AZHarley Heather Michelle Schoch J Mark Complete 1 2 Governance and Societal Responsibilities Stacy AZHarley Heather Michelle Schoch Mark Complete L 3 BOSS gives you a Confirmation Click Yes to mark the Item s Complete Confirm Are you sure you want to mark this item complete This cannot be undone 4 On the Scorebook Progress tab these items now reflect the status of Complete Overview Conflict of Interest Key Factors Key Themes CR Worksheets Scorebook Progress Score Summary Scorebook Progress Title Lead Feedback Status This scorebook is in progress Overall Status Selection Key Themes Stacy AZHarley Closed Key Factors Stacy Harley Closed Scorebook Editor Stacy Harley Item Backup Complete In Progress Feedback Status Item Status 1 Leadership 1 1 Senior Leadership Stacy AZHarley Heather Michelle Schoch 1 2 Governance and Societal Responsibilities Stacy AZHarley Heather Michelle Schoch J After the Consensus Call KEY THEMES LEAD ONLY Selection Complete Complete After making final edits the Key Themes Lead must go to the Scorebook Progress tab and click Mark Complete under Selection for Key Themes After this is done the Key Themes Lead will not be able to make further edits in the Consensus stage Moving the Team to Site Visit TEAM LEAD ONLY K After the Consensus Call
58. ment that requires it VISION Your organization s desired future state The vision describes where your organization is headed what it intends to be or how it wishes to be perceived in the future 1 O Scorebook Progress Tab This screen provides an overview of your Scorebook progress including the number of strengths and opportunities for improvement OFIs the number of Feedback Ready Comments and the score you have given to each item Overview Conflict of Interest Key Factors Initial Thoughts Item Worksheets Scorebook Progress Score Summary Detailed Item Worksheet Progress Click an item to jump to the worksheet After all items are complete click Mark Scorebook Complete to submit your scorebook Item Strengths Opportunities for Improvement 4 Leadership 1 1 Senior Leadership 1 2 Governance and Societal Responsibilities 2 Strategy 2 1 Strategy Development 2 2 Strategy Implementation 3 Customers 3 1 Voice of the Customer 3 2 Customer Engagement 4 Measurement Analysis and Knowledge Management 4 1 Measurement Analysis and Improvement of Organizational Performance 4 2 Knowledge Management Information and Information Technology 5 Workforce 5 1 Workforce Environment 5 2 Workforce Engagement 6 Operations 6 1 Work Processes 6 2 Operational Effectiveness 7 Results 7 1 Student Learning and Process Results 7 2 Customer Focused Results 7 3 Workforce Focused Results 7 4 Leadership and Governa
59. mment number and Team Member initials is helpful for when you are on Site Visit SVI 1 1 1 SVI Worksheet Strategy Tool Not evaluatedat a Consensus Issue QFI 1 The approach used to create an environment for and enable innovation and risk taking is not evident In addition it is not clear how the monthly LT performance reviews support innovation and intelligent risk taking A systematic approach in this area may support the applicant s value of Creativity we invest in continuous innovation AZ HS SH 357 of 1000 characters Comments List the comments found in the consensus scorebook that are addressed by the findings and conclusions 4 6 Affected concerning this issue CommentiKey Theme ID Comment Key Theme Evaluation Factors 4 Edit Comments Affected e Comments Affected If applicable this is where you list any other comments Process Items or Key Themes that may be impacted by verifying or clarifying this SVI Click Edit Comments Affected C previous page This window appears Click on the appropriate panel Comments D for Process Item comments or Key Themes E Locate the Comment and click the button F Tip Use the Find button G to search for key words O O O Comments Affected Q Find Comments KeyThemes El Comment Comment STR 1 The applicant s systematic process to affirm the mission vision and values deploy them to stakeholders and to
60. nce Results 7 5 Budgetary Financial and Market Results Warning Do NOT click Mark Scorebook complete until instructed by your Team Lead This action cannot be undone Score Summary Tab This screen displays for each Item the Total Points Possible A the Percentage Score B and the corresponding numerical Score C from your Independent Review The scores are automatically tallied to show Category Totals D Subtotals for Process E next page and Results items F next page and the Grand Total G next page Score Summary Tab continued on next page Overview Conflict of Interest Key Factors Initial Thoughts Item Worksheets Scorebook Progress Score Summary Score Summary a Summary of Criteria Name Total Points Possible fe e 11 Percentage Score Score Category 1 Leadership Process 1 1 Senior Leadership 1 2 Governance and Societal Responsibilities o Category Totals Category 2 Strategy Process 2 1 Strategy Development 2 2 Strategy Implementation Category Totals Category 3 Customers Process 3 1 Voice of the Customer 3 2 Customer Engagement Category Totals Score Summary Tab Category 4 Measurement Analysis and Knowledge Management Process 4 1 Measurement Analysis and Improvement of Organizational Performance 4 2 Knowledge Management Information and Information Technology Category Totals Category 5 Workforce Process 5 1 Workforce Env
61. nd Improvement of e Click OK to Confirm Confirm Your team has now moved to SiteVisit Review Item Lead Item Backup H15021 TN15022 v H15021 TN15022 v AZ15017 SH15021 Az15017 v SH15021 AZ15017 TN15022 AZ15017 H15021 Y TN15022 42 Continue to Site Visit e The Team Lead will receive an automated e mail from the Administrator confirming that the team has moved to Site Visit Planning e Team members are automatically sent a BOSS notification that the team has been moved to the Site Visit Planning state Navigating the Site Visit Module There are a few key differences about this module to be aware of Item Worksheets Tab This is organized differently BOSS automatically assigns each Comment an ID A From CR BOSS over the Item References B and Comments C o Strength and OFI comments are listed in the same panel first the Strengths in order of importance followed by the OFIs in order of importance There are new columns o SVI Site Visit Issue D o Summary of Conclusions and Impact on Comments To be completed on site E o Comments after Site Visit To be completed on site F Item Worksheets 1 1 Senior Leadership 70 pts Comments Score Summary of Conclusions and Impact Comments on after Site 4 3 Comments Visit To 0 To be be completed completed Item Ref Comment at CR svi on
62. nity for Improvement o Select the appropriate Item Reference s B o If applicable check the box to Double the comment C o Enter the comment in the Comment field D 7ip You can copy and paste text from the IR Inputs box o At the end of each comment include the initials of the examiners E who identified it as a Strength or an OFI during Independent Review Item Worksheets 1 1 mee 70 pts Relevant Key Factors Strengths Opportunities for Improvement Score Item Reference 29 Double Comment The applicant s systematic process to affirm the mission vision and values deploy them to stakeholders and to revise them if necessary supports its core competency of Exceptional People The mission vision and values are evaluated annually In addition Partner Suppliers attend Applicant is Committed sessions and the new hire orientation introcduces them to the mission vision and values AZ HS SH e 413 of 650 characters Rationale Use of Sound Byte messages from each member of the LT New Employee Orientation Partner Suppliers attend Applicant is Committed Sessions pg 5 6 A D KF 2 SV Request Sound Byte examples and any documentation for New Employee Orientation Enter the Rationale F previous page 3 1 o Include as appropriate page numbers quotes from the application examples figure numbers data etc o Because there are no boxes to check for ADLI or LeTCI indi
63. ossary terms Shortcuts include Ctrl C copy Ctrl V paste If copying and pasting from a Word document check that the text does not exceed the character count in BOSS Download You can download your work from BOSS by clicking on this icon Drag Drop This functionality is not available in BOSS Editing Click on the Pencil icon below to make edits Note In Consensus Review you can only edit items for which you are the lead Team Leads can edit all items Feedback Ready In Independent Review you will enter feedback ready strength comments and feedback ready Comments OFI comments These are referred to as FBR on the Scorebook Progress page Hel For BOSS software technology how to questions contact Mike Belter p mlbelter aep com 614 583 6724 w 614 746 2223 c For BOSS account set up and login contact Tiffany Edmonds tiffany partnershipohio org 614 893 0006 z You can enter the hours worked on the application in or out of the BOSS software the system Logging Time will not log it automatically Once entered you cannot delete it Your Team Lead can view how many hours you have logged Click Log Time which is located in the orange bar at the top of the page Notifications The Overview Notification screen appears immediately after the Scorebook loads Always check the Notification screen for new postings Only Administrators and Team Leads can post notifications Administrators can post to all Exam
64. ound 6 Strengths B and Opportunities for Improvement C e 2 Feedback Ready Comments D shown as FBR e A Score E e A Range F Overview Conflict of Interest Key Factors Initial Thoughts Item Worksheets Scorebook Progress Score Summary Detailed Item Worksheet Progress Click an item to jump to the worksheet After all items are complete click Mark Scorebook Complete to submit your B Item Strengths Opportunities for Improvement Score Range 4 Leadership 1 1 Senior Leadership 3 FBR 2 FBR 50 50 65 1 2 Governance and Societal Responsibilities 0 0 45 30 45 1 2 is missing OFls and a FBR comment 2 Do NOT click Mark Scorebook complete until instructed by your Team Lead This action cannot be undone When instructed by your team lead to do so Mark Scorebook Complete A Click Yes B in the pop up box to confirm Caution Reminder there is no way to undo this Scorebook Progress Tab bottom of window 5 Workforce 5 1 Workforce Environment 5 2 Workforce Engagement 6 Operations 6 1 Work Processes 6 2 Operational Effectiveness 7 Results 7 1 Student Learning and Process Results 7 2 Customer Focused Results 7 3 Workforce Focused Results 7 4 Leadership and Governance Results 7 5 Budgetary Financial and Market Results Confirm x Are you sure you want to to mark the scorebook complete 3 The bottom of the Scorebook Progress tab indicates that yo
65. ovation is No longer an environment to encourage encouraged and rewarded through the OFI Rewrite as innovation Good Idea program a Strength To be What changes in the comments do you recommend as a result of your conclusions completed on site Effect on Comments Effect Action No longer an OFI Recommend that we rewrite it as a strength 4 Add an Effect On Comments 64 Cancel 2 Update the comment if applicable On the Item Worksheets tab find the Comment you verified or clarified and click the pencil icon A to edit OFI 1 a 3 b 2 OFI 1 The approach used to create an environment for and enable innovation and risk taking is not evident In addition it is not clear how the monthly LT performance reviews support innovation and intelligent risk taking A systematic approach in this area may support the applicant s value of Creativity we invest in continuous innovation AZ HS SH e Enter your findings in Summary of Conclusions and Impact on Comments B e If appropriate select the box beside Double C e If applicable revise the Comment in the Comment after Site Visit field D Click Save E Item Reference a 3 D 2 Summary of Conclusions and Impact on Comments No longer an OFI Rewrite as a Strength 41 of 650 characters Double O Comment after Site Visit No longer an OF I delete comment 32 of 900 characters Cancel e Th
66. pleted on site Conclusion 0 of 1000 characters If applicable questions Here s an Cancel completed SVI Worksheet Effect on Comments will be completed during Site Visit SVI Worksheet SVI 1 1 1 SVI Worksheet Strategy Tool Not evaluated 0 at Consensus Issue QFI 1 The approach used to create an environment for and enable innovation and risk taking is not evident In addition it is not clear how the monthly LT performance reviews support innovation and intelligent risk taking A systematic approach in this area may support the applicant s value of Creativity we invest in continuous innovation AZ HS SH 356 of 1000 characters add additional example of a 49 Comments List the comments found in the consensus scorebook that are addressed by the findings and conclusions Affected concerning this issue Comment Key Theme Evaluation ID Comment Key Theme Factors 1 1 STR 2 STR 2 In support of the strategic advantage of EOs enjoying a Best Career Location senior A leaders systematically communicat 2 Edit Comments Affected Analysis What are the core questions that must be answered in order to draw conclusions about the accuracy of the Required comments affected Evaluation Evidence To be Conclusions To be Action Question Factors completed on site completed on site How do you create an environment to A encourage innovation Tobe What changes in the comm
67. ppropriate e Save the changes as you go e TIP If you need to work on another Item select the Criteria panel and choose that item E Invite Feedback from ALL Team Members ITEM LEADS 1 Click Suspend Feedback you need to do this before you can Invite Feedback 2 Click Invite Feedback 3 Choose All Team Members A and Click Send B 4 Team members will receive a notification in BOSS that the item is open for feedback You may also want to send them an e mail Invite Feedback Notification Who would you like to notify about inviting feedback for this item O Noone O Item Backup All Team Members F Provide feedback on ALL Items e Provide feedback on the Items The process in BOSS is the same as when you provided input as an Item Backup pg 61 62 G Read and incorporate all Examiners feedback as appropriate ITEM LEADS 37 1 Suspend feedback on the CR worksheet 2 Acknowledge feedback 3 Make and document changes Document any feedback not used H Draft the Key Themes KEY THEMES LEAD ONLY Draft Process and Results Key Themes under the Key Themes Tab 1 Select the appropriate Process or Results area A Overview Conflict of Interest Key Factors Key Themes CR Worksheets Scorebook Progress Score Summa Key Theme Select Area a What are the most important strengths or outstanding practices of potehtial value to other organizations identified in the applicant s response to
68. revise them if necessary STR 2 In support of the strategic advantage of EOs enjoying a Best Career Location senior leade systematically communicate with and engage EO STR 3 Muttinile sustainahilitv enhancina annroaches sunnort the nrovision of a Rest Career location and Selected Comments Comment Key Theme ID Evaluation Factors Action o The Comment or Key Theme ID H appears under Selected Comments at the bottom of the Comments Affected window Select the appropriate Evaluation Factor s I Click Save J Selected Comments CommentiKey Theme ID Evaluation Factors Action astra H aQndOLG1 og 47 Cancel o BOSS asks you to confirm by clicking OK K 1 1 STR 2 STR 2 In support of the strategic advantage of EOs enjoying a Best Career Location senior leaders systematically communicate with and engage EOs and customers Figures 1 1 1 and 1 1 2 Methods include electronic and social media and LT walk arounds Based on EO feedback the applicant uses a formal communication plan for all key decisions and sound byte messages aid clarity in development HS SH AZ o The affected comments will appear on the SVI worksheet QFI 1 The approach used to create an environment for and enable innovation and risk taking is not evident In addition it is not clear how the monthly LT performance reviews support innovation and intelligent risk taking A systematic approach in this area ma
69. rk a notification as read B Clicking on the trash can icon deletes the notification C Notifications 0 From Subject Date Time v Stacy Harley A Creme yurine gt 6 26 2015 11 30 pm Conflict of Interest Tab You completed this information already It is available as a reference Key Factors Tab This is where you enter your team s Consensus key factors Overview Conflict of Interest Key Factors Initial Thoughts Item Worksheets Scorebook Progress Score Summary Key Factors Criteria for Performance Excellence eS P Preface Organizational Profilie Add New Key Factor View P 1 Organizational Description P 2 Organizational Situation 1 Leadership 1 1 Senior Leadership 1 2 Governance and Societal Responsibilities 2 Strategy 2 1 Strategy Development 2 2 Strategy Implementation 3 Customers 3 1 Voice of the Customer 3 2 Customer Engagement 4 Measurement Analysis and Knowledge Management 4 1 Measurement Analysis and Improvement of Organizational Performance 4 2 Knowledge Management Information and Initial Thoughts Tab You can use this screen to capture your first impressions thoughts as you read the application the first time Overview Conflict of Interest Key Factors Initial Thoughts Item Worksheets Scorebook Progress Score Summary Initial Thoughts Item Worksheets Tab This is where you will document your Independent Review as you evaluate th
70. s guest internet access it is highly recommended that the team take hard copies or PDF files of all BOSS documents including SVI worksheets and Strategy Tools These have to be downloaded and printed and or saved one by one 1 Download Process documents For the Process Items for which you are Item Lead download each Process SVI Worksheet A and Strategy Tool B Process SVIs Add Process SVI svi Comments ID Issue Affected Lead Manag 1 1 OFI 2 Some leadership approaches such as approaches used to demonstrate a commitment to legal and ethical behavior those used to communicate with the 1 1 STR 2 Stacy G A 1 workforce and customers and those used for LT mentoring and succession planning do not appear to be systematically evaluated or improved Systematically Harley examining these approaches for improvement opportunities may help the applicant sustain its core competencies of building lasting relationships leading advancements in the industry and understanding the customer s business AZ SH 2 Download Results documents For any Results Items for which you are Item Lead download the Results SVI Worksheet s Result SVIs 6 O SVI ID Lead 7 1 1 Stacy Harley 7 2 1 Stacy Harley 7 3 1 Stacy Harley 7 4 1 Stacy Harley 7 5 1 Stacy Harley 3 Download Item Worksheets For the Process and or Results Items for which you are Item Lead download or print the Item Workshee
71. se to select only the text you wish to reference and press Select Text or press Select All to reference the entire key factor Cancel o Step 2 Option B If only part of the Key Factor applies to the Item highlight the text that you want to use and then click Select Text Item Worksheets 1 1 Senior Leadership 70 pts Relevant Key Factors Strengths Opportunities for Improvement Score Relevant Key Factor Selection Step One Select a Key Factor Step Two Text Selection 1 Products and Services Applicant is a manufacturer of single double and multilayer wd oe Rec eT RE TS Ei Bo tere alin addition Contract R amp D services are available Use your mouse to select only the text you wish to reference and press Select Text or press Select All to reference the entire key factor C e Repeat 2 to add the other relevant Key Factors 1 8 3 A Read the Application Item 4 STR OFI Analyze the Responses and Determine Strengths and OFI s Remember you need around 6 Strengths and OFI s for each Item The screen shot examples below show how to enter a Strength but the process is very similar for an OFI Tip Enter your Strengths and OFIs in order of importance to the applicant because they cannot be re ordered e Select the Strengths or Opportunities for Improvement panel A e Click Add Strength B or Add Opportunity for Improvement Overview Conflict of Intere
72. ser i e Internet Explorer Google Chrome Apple Safari or Firefox or your computer s firewall settings Here are a few potential remedies 1 Clear your cache To do this within Internet Explorer open your browser select Tools and select Internet Options Under Browsing History ensure that Delete Temporary Internet Files is checked and select Delete before logging in to BOSS Ensure you have the latest version of your browser installed on your computer Try using a different browser Access BOSS from a different computer Be i ty Check your computer s firewall settings with your organization s IT department Undo Not available in BOSS Word File Output Your work can be extracted to a Word document Click on the icon Scorebook Summary at the top right of the ribbon or the Worksheet View icon STEP ONE WATCH FOR THIS FIRST EMAIL from tiffany partnershipohio org Welcome to the Baldrige Online Scorebook Solution BOSS Getting Started The URL for the site is https tpe allianceboss org Your username is XXXXXXX Once we activate your BOSS profile BOSS will send a temporary password in a second email sent to this address which is the primary email address we have on file for you in our database Be sure to check your spam if you do not receive the second email Please complete the following step by step instructions to set up your BOSS account 1 Open a browser and navigate to https
73. sit Issue Worksheets and the Score Summary Worksheet INDIVIDUALLY to PDF files and copy them to a flash drive Each Site Visit Issue Worksheet includes its Strategy Tool Worksheet Or you may click Export below and export ALL Item Worksheets Site Visit Issue Worksheets the Key Factors Worksheet the Key Themes Worksheet in Word the Score Summary Worksheet and required miscellaneous files to a Zip file and copy that one file to a flash drive Take the flash drive with you for the on site visit It is important that team members prepare these files at the same time after the planning stage is complete so that team members will all have the same version of the data Item Worksheets SVI Worksheets Import Export Score Summary Import PDF files after on site visit The team leader will assemble all necessary files and then upload and import the data back to BOSS Collect all on site worksheets together on one flash drive or laptop At a location with an Internet connection upload the HRO Interview Worksheet and the Summary of Sites Visited Worksheet to Team Files Import all Item Worksheets SVI Worksheets the Key Factors Worksheet the Key Themes Worksheet and the Score Summary Worksheet to BOSS Import requires two steps 1 Click Begin Import below to upload the PDF files a Select a PDF files to import and click Open b The import display reports the progress and allows you to upload additional files c Review the ch
74. site on site a 1 STR 1 The applicant s systematic process to affirm the mission vision and values deploy them to stakeholders and to revise There are buttons to Add Comment G previous page and Add SVI H previous page The Search button I previous page gives you the options to Show All Comments Strengths only or Opportunities for Improvement only J You can also filter by comments that were doubled at Consensus or Site Visit K and search for comments containing key words L Show All Comments 7 O Double at Consensus O Double at Site Visit Comments search Containing SVI Worksheets Tab BOSS automatically creates a separate SVI worksheet for each Results Item A and there is a button to Add Process SVIs B Overview Conflict of Interest Scorebook Leads Key Factors Process SVIs Comments Affected Key Themes Item Worksheets SVI Worksheets Import Export Score Summary Add Process SVI Result SVIs SVI ID a Lead Manage 7 1 1 Stacy Harley 7 2 1 Stacy Harley 7 3 1 Stacy Harley a Ile OG Oe Import Export Tab This tab allows Team Members import pdf files that are updated during Site Visit The Export funciton on this tab does not work at this time Overview Conflict of Interest Scorebook Leads Key Factors Key Themes Export all PDF files for on site visit To prepare for the on site visit you may export Item Worksheets Site Vi
75. ss results Figure 7 4 1 for some identified stakeholder groups or segment the results by other key stakeholder groups For example results for trust are not given for Partner Suppliers or customers In addition EO customer and survey results are not segmented by employee type Malcolm Baldrige National Quality Award 2013 Feedback Report 35 customer type and the two EMS partners respectively Without these results the applicant may miss differences in these groups responses AZ SH o Brief Summary Enter a short description of the SV issue E below o Figures If applicable reference the figure numbers in the application that contain the results F o Poor Levels Or Good to Excellent Levels Check this box if appropriate G 55 Clarify Result Brief Summary Missing leadership effectiveness results Figure 7 4 1 for some stakeholders and some stakeholder segments or segment the results by other key stakeholder groups E 164 of 255 characters Figures 7 4 1 a 5 of 255 characters Poor Levels O e o _List Adverse Trends or List Beneficial Trends complete this section if the comment involves trends Click Add Trend I In the new window enter the Description of the trend J and the Figure number K if applicable Click Save L The Notes field M can be used to enter what needs to be done during Site Visit Click Save located at the bottom of t
76. st Key Factors Initial Thoughts Item Worksheets Scorebook Progress Score Su Item Worksheets 1 1 Senior Leadership 70 pts Relevant Key Factors Strengths Opportunities for Improvement Score 7 Relevant Key Factors Strength As Evidenced by A D L ItemRef Feedback Ready Comment Item Reference Double O 0 of 750 characters e Select the Key Factor s C that are most relevant to the Strength or OFI You must choose at least 1 Key Factor for each Strength OFI e Click in the box Item Reference D A pop up window appears next page Relevant Key Factors Strengths Opportunities for Improvement Score Strength Relevant Key Factors 1 Products and Services Applicant is a manufacturer of single double and multilayer printed circuit boards as well as rigid flex circuits 4 Customers O Customers are groupd into 3 key market segments a Aerospace Cockpit and navigation instrumentation flight control modules b Personal Electronics Cell and satellite phones tablets and microcomputers cameras toys c Contract R amp D Circuitry design assistance development of fine line imagery production processes 5 Competiton O On the macro scale are international conglomerates that have grown through mergers and acquisitions i e SuperFlex There remain a handful of American companies capable of manufacturing circuits with all U S content That niche market is roughly split equally s
77. t Measurement Analysis and Knowledge Management 4 1 Measurement Analysis and Improvement of SH15021 TN15022 v Cancel Stage 2 Consensus Step by Step A Prepare a first draft of the CR Worksheet ITEM LEADS The Team Lead will assign you to be the Item Lead for one or more Items For those Item s please complete the following steps 1 C Read the Criteria Item 2 KF Determine Key Factors for the Item e Choose around 4 to 6 Consensus Key Factors for the item The Item Lead must choose the Key Factors at this point 7jp You will be able to change them after your team s consensus call e The Consensus Key Factors are added in the same way that you added them to Items in Independent Review example below item Worksheets 1 1 Senior Leadership 70 pts Criteria Feedback Relevant Key Factors Strengths Opportunities for Improvement Score Feedback is closed Invite Feedback Add Relevant Key Factor Choose 4 6 most significant key factors for this item Relevant Key Factors 2 Vision Mission and Values Vision Lead Circuitry Innovation for the Future Mission Engage customers of interconnect circuitry with the products for tomorrow Provide EOs with a Best Career Location and superior return Sustain society and the environment Enhance communities Values Collaboration we are one team pursuing one vision Commitment we deliver on our promises living our values through
78. t s Item Worksheets 1 1 Senior Leadership 70 pts Comments Score Add Comment Add SVI B Download as PDF 8 Print Q Search 4 Site Visit Scorebook Summary Download a Word version of the entire Scorebook This includes the Consensus Key Factors Key Themes and all comments the layout is similar to the SVI Worksheets screen CR Scorebook Log Time Team Files Im Scorebook Summary Suggestions Help 5 Other documents available for download e Key Themes Worksheet Key Themes Add New Key Theme a What are the most important strengths or outstanding practices of p organizations identified in the applicant s response to Process Items t e Score Summary Score Summary Changes DY to Download as PDF Consensus Percent Item Score Consensus Scoring Range Site Visit Scoring Range Higher Range Same Range Lower Range 1 1 Senior Leadership 60 50 65 Xx e Key Factors Key Factors P 1a Organizational Environme D Verify and Clarify Comments PROCESS ITEM LEADS During or after Site Visit the team will verify Strengths and clarify OFIs and document these findings including the impact on comments These updates can be made in BOSS or by entering them in the BOSS generated pdf files and importing them into BOSS OPTION 1 Enter information into PDF file s and import into BOSS Overview Conflict of Interest Scorebook Leads Key Fac
79. the examiner names C Independent Review Inputs Stacy Harley Stacy AZHarley Heather Michelle Schoch search Q View v Opportunities for Improvement Scores Usera Comment Evidence ADLI Reference Heather No Senior leaders systematically set Mission Vision and Values Vision and Values set AD a 1 Michelle during SPP Figure 2 1 2 Schoch Define refine MVV part of organization s leadership system Figure 1 1 1 Workforce suppliers and partners asked to commit to MVV before beginning engagement Stacy No Systematic deployment of MVV to customers and employees New hire orientation AD a i AZHarley supplier meetings Stacy No Integration of the performance improvement plan and the PDCA integrated with SPP L I a 3 AZHarley strategic planning process Cycles of learning and discussion of Lessons improvement learned Stacy No Focus on action apparent systematic process with learning strategic objectives AZHarley scorecards cascade o Group thoughts into similar ideas Tip Clicking the arrow under View D previous page allows you to 3 O download or print all IR inputs for the Item Scroll back to the upper part of the screen The Strength and Opportunities for Improvement panels are similar to the ones you used in Independent Review Enter each Strength or OFI as follows Go to the Strength or Opportunity for Improvement panel A below and click Add New Strength or Add New Opportu
80. tor Description exactly as it appears on the Consensus Key Factor list C Click Save D Key Factors Preface a Organizational Environment Select the preface that your key factor refers to Key Factor 1 Products and Services Name 24 of 50 characters Key Factor Applicant is a manufacturer of single double and multilayer Description printed circuit boards as well as rigid flex circuits In addition Contract R amp D services are available 170 of 2000 characters Cancel Key Factors P 1a Organizational Environment e e 1 Products and Services Applicant is a manufacturer of single double and multilayer printed circuit boards as well as rigid flex circuits In addition Contract R amp D services are available 2 Vision Mission and Values Vision Lead Circuitry Innovation for the Future As you add them the Consensus Key Factors will appear on the Key Factor tab below Criteria for Performance Excellence P Preface Organizational Profilie P 1 Organizational Description P 2 Organizational Situation 4 Leadership 1 1 Senior Leadership 1 2 Governance and Societal Responsibilities 2 Strategy 2 1 Strategy Development 2 2 Strategy Implementation Customers 3 1 Voice of the Customer Mission Engage customers of interconnect circuitry with the products for tomorrow Provide EOs with a Best Career Location and superior return 4 Measurem
81. tors Key Themes Item Worksheets SVI Worksheets Import Export Score Summary Export all PDF files for on site visit To prepare for the on site visit you may export Item Worksheets Site Visit Issue Worksheets and the Score Summary Worksheet INDIVIDUALLY to PDF files and copy them to a flash drive Each Site Visit Issue Worksheet includes its Strategy Tool Worksheet Or you may click Export below and export ALL Item Worksheets Site Visit Issue Worksheets the Key Factors Worksheet the Key Themes Worksheet in Word the Score Summary Worksheet and required miscellaneous files to a zip file and copy that one file to a flash drive Take the flash drive with you for the on site visit It is important that team members prepare these files at the same time after the planning stage is complete so that team members will all have the same version of the data OPTION 2 Enter the updates directly into BOSS 1 Document your investigation of each SVI Import PDF files after on site visit The team leader will assemble all necessary files and then upload and import the data back to BOSS Collect all on site worksheets together on one flash drive or laptop At a location with an Internet connection upload the HRO Interview Worksheet and the Summary of Sites Visited Worksheet to Team Files Import all Item Worksheets SVI Worksheets the Key Factors Worksheet the Key Themes Worksheet and the Score Summary Worksheet to BOSS Import r
82. u have marked your Independent Review scorebook Complete Your Team Lead will need to do a few things in BOSS before you can access the Consensus module 7 Results 7 1 Student Learning and Process Results 7 2 Customer Focused Results 7 3 Workforce Focused Results 7 4 Leadership and Governance Results 7 5 Budgetary Financial and Market Results 45 30 45 23 Moving the Team to Consensus TEAM LEAD ONLY E Moving the Team to Consensus 1 Begin Consensus Review The Team Lead can monitor everyone s Scorebook Status on the Overview tab When a team member marks their scorebook as complete their status will change from In progress to Complete After ALL team members are in the Complete status the Team Lead advances the team members scorebooks to Consensus by clicking Begin Consensus Review Overview Tab Consensus When your team is ready click to move your team to the Consensus Review stage and make item assignments Once the team has moved to Consensus no further edits are allowed in the Independent Review scorebooks Be sure that all members of your team are ready before you proceed 2 Assign Team Roles e This window appears after clicking Begin Consensus Review e Note The Team Lead automatically has access to all items the Key Themes and scorebook editing e The user names of all team members are available in the drop downs e Assign a Key Theme Lead A and a Scorebook Editor B
83. verview Tab This looks very similar to the Overview Tab in the IR module e You will receive a BOSS notification after the Team Lead moves the team to Consensus below Log Time TeamFiles amp Scorebook Suggestions Help Logout Logged in as SH15021 Team AZTest Consensus Review Monday June 22 2015 Login Successful Welcome SH15021 w Overview Conflict of Interest Key Factors Key Themes CR Worksheets Scorebook Progress Score Summary Getting Started Check Progress Key Factors Key Themes Item Worksheets Score Summary Conflict of Interest Get an overall view of your Entering Key Factors is the Entering Key Factors is the The bulk of work is in Item Scores from the Item Although Conflict of Interest progress at any time by first stage of completing your first stage of completing your Worksheets Worksheets are automatically was completed when you first clicking on the Progress link review review entered into the Score entered the system it should at top of the screen Summary be reviewed as you work Notifications s a From Subject Date Time v G Stacy Harley 6 22 2015 8 45 pm B Stacy Harley Key Factors 6 20 2015 12 35 pm Conflict of Interest Tab This is the same as the one in Independent Review Key Factors Tab Allows you to view but not edit the Consensus Key Factors these are the ones entered by the Team Lead which should be identical to the ones everyone else added These are the ones that are
84. y support the applicant s value of Creativity we invest in continuous innovation AZ HS SH 357 of 1000 characters Comments List the comments found in the consensus scorebook that are addressed by the findings and conclusions Affected concerning this issue Comment Key Theme Evaluation ID Comment Key Theme Factors 1 1 STR 2 STR 2 In support of the strategic advantage of EOs enjoying a Best Career Location senior A leaders systematically communicat 4 Edit Comments Affected e Analysis Required In this section enter the key questions that need to be answered in order to verify or clarify the SVI Click Add a Question A Analysis What are the core questions that must be answered in order to draw conclusions about the accuracy of the Required comments affected Evaluation Evidence To be completed on Conclusions To be completed on Action Question Factors site site o Inthe pop up box enter your question B Analysis Required box continued on next page Analysis Required denotes a required field Question How do you create an environment to encourage innovation 0 of 500 characters o Check the appropriate Evaluation Factor s C Click Save D Evidence and Conclusion will be completed during Site Visit Evaluation Factors Approach O Deployment O Learning O Integration To be completed on site Evidence 0 of 5000 characters To be com
85. ysis What are the core questions that must be answered in order to draw conclusions about the accuracy Required of the comments affected Evaluation Evidence To be Factors completed on site Question Conclusions To be Action completed on site How do you create an environment A to encourage innovation alee Enter your findings in To be completed on site Evidence B State the impact on the Comment in To be completed on site Conclusion C Click Save D To be completed on site Evidence The CEO explained that innovation is encouraged and rewarded through the Good Idea program 91 of 5000 characters To be completed on site Conclusion No longer an OFI Rewrite as a Strength 40 of 1000 characters Cancel At the bottom of the window click Add an Effect on Comments E To be What changes in the comments do you recommend as a result of your conclusions completed on site Effect on Comments Effect Action E 4 Add an Effect On Comments Complete the Effects on Comment field F Click Save G Effects On Comment No longer an OFI Recommend that we rewrite it as a strength i 62 of 2000 characters Cancel 63 e The bottom of the SVI Worksheet now looks like this Conclusions Action To be Evaluation completed on Question Factors Evidence To be completed on site site How do you create an A The CEO explained that inn

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