October 19, 2012 Joanna Logan 6784 Deering St. Denton, TX
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1. October 19 2012 Joanna Logan 6784 Deering St Denton TX 76201 Dear Joanna Logan Thank you for contacting Kitchen Wizard Inc It is likely that your mixer stopped working because dough got into the motor housing The manual clearly states that users should not allow food into the motor housing Kitchen Wizard Inc expects that dust from flour and powdered sugar might get into the motor however we did not design the mixer to function if dough works its way into the motor We have reviewed your letter and warranty Although the mixer is still under warranty it is invalid because you immersed your Kitchen Wizard mixer in water By immersing the mixer in water you risk damaging the motor or electrocuting yourself when you plug the mixer in which is why this is stated in the user manual and on the mixer itself Using what is stated above as our reason Kitchen Wizard Inc will be unable to repair or replace your broken Kitchen Wizard mixer The damage caused to the motor housing is too much for us to repair and because you violated your warranty we are unable to replace it as well We at Kitchen Wizard Inc are sorry to say this therefore we have enclosed a coupon for 35 off a new mixer If you choose to use this coupon please do so before the expiration date April 19 2013 If you have any questions regarding this letter or the broken mixer please write back or call 972 672 4814 Best regards Kathryn Davis Customer Ser2. vice Manager Kitchen Wizard Inc 36789 Industrial Blvd Houston TX 77843 P S Thank you for the cookies but I must respectfully deny them because they were shipped in a package I would very much appreciate the recipe though
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