Milestone Mobile 2014 (Server)
Contents
1. Why can t connect from my Milestone Mobile client to my recordings Milestone Mobile server In order to connect to your recordings the Milestone Mobile server must be installed on the server that runs your XProtect video management system or alternatively on a dedicated server Furthermore the relevant Milestone Mobile settings are needed in your XProtect video management setup These are installed as either plug ins or as part of a product installation or upgrade For details on how to get the Milestone Mobile server and how to integrate the Milestone Mobile client related settings in your XProtect video management system see What is Milestone Mobile see About Milestone Mobile on page 4 For relevant documentation of the Milestone Mobile server and the related Milestone Mobile client settings in your XProtect video management system see Manage Mobile Servers l installed the Milestone Mobile server to XProtect Corporate but can t connect to the server from my device What is the problem After you have installed the Milestone Mobile server to your XProtect Corporate 4 0 you must install the Milestone Mobile plug in to see the Milestone Mobile server in your XProtect Corporate setup Milestone Mobile Administrator s Manual which can be downloaded from http www milestonesys com downloads When you have installed the Milestone Mobile plug in locate the plug in under MIP Plugins in the navigation tree in the XProtect Corporate man2. On the Video Push tab click Find Cameras If successful the newly added Video push driver appears in this list Save your configuration to make the Video push driver ready for use You can remove video push channels you do not require To do so select the relevant channel and click Remove in the bottom right corner Add a Video push driver as a hardware device If you add a Video push channel you must add the Video push driver to your Management Application Management Client To do so 1 Open the Add New Hardware Wizard in your Management Application Management Client 2 Choose the Manual option The Video push driver will not be detected in automatic hardware searches 3 Specify hardware device settings see Add hardware devices settings on page 10 and select the hardware driver manually 4 Once finished your Video push driver must be associated with your Video push channel To do so return to your Mobile server Video Push tab and click Find Cameras Add hardware devices settings Specify the following settings when you add a Video Push driver in the Add Hardware Devices wizard Select if the Video push driver should added to the XProtect video Use management system Address Type in the Milestone Mobile server IP address Type in the port number for your Video push driver The default port is 80 The port is for communication between the Milestone Mobile server and your XProtect server Port Important The
3. column The length of the exported recording User column The name of the user who provided the exported recording MB column The size of the exported recording Note Click Refresh to update the list of exported recordings shown Auto Export Rule window settings When you add a new rule for automatic export to take place specify the following Provide a name for the rule you want to create for example Door Name opened or Motion detected www milestonesys com 14 Configuration Milestone Mobile 2014 Server Item Item type Event Camera Duration Export type Log Settings Choose the item to trigger the automatic export This can be cameras inputs outputs and events If you select a camera this will automatically be selected as the camera to record video from Displays the type of selected item Shows event that is used to trigger the automatic export Type of available events depends on selected item Select the camera from where the video will be recorded Type the amount of time the video clip should export in seconds Choose whether the exported video clip should be in the XProtect database format or if it should be exported as an AVI file Fill in and specify the following log settings Enabled Log file location Keep logs for CPU usage Internal bandwidth External bandwidth Check every www milestonesys com Enable disable logging of Milestone Mobile client s actions
4. deleted Edit certificate If you want to use a secure HTTPS protocol to establish connection between your mobile device or the XProtect Web Client and the Mobile server you must have a valid certificate for the device or web browser to accept it without warning The certificate confirms that the certificate holder is authorized to establish the connection When you install the Mobile server you generate a self signed certificate if you run a Typical installation If you run a Custom installation you get the choice between generating a self signed certificate or loading a file containing a certificate issued by another trusted site If you at a later point want change the certificate you use you can do this from the Mobile Server Manager 1 Right click the Mobile Server Manager and select Edit Certificate 2 Choose whether you want to either o Generate a self signed certificate or o Load a certificate file Generate a self signed certificate 1 Choose the Generate a self signed certificate option and click OK 2 Wait for a few seconds while the system installs the certificate 3 Once finished a window opens and informs you that the certificate was installed successfully The Mobile service is restarted for the changes to take effect Locate a certificate file 1 Choose the Load a certificate file option 2 Fillin the path for the certificate file or click the box to open a window where you can browse for the file
5. in a separate log file Path to where log files are saved Number of days to keep logs for default 3 days Default level of CPU usage which will trigger a warning in the log Default internal bandwidth usage which will trigger a warning in the log Default external bandwidth usage which will trigger a warning in the log Default time frame 30 sec for checking warning levels 15 Configuration Milestone Mobile 2014 Server Mobile Server Manager About Mobile Server Manager The Mobile Server Manager is a tray controlled feature connected to Mobile server Right clicking the Mobile Server Manager icon in the system tray opens a menu from which you can easily access Mobile server functionality You can e Open XProtect Web Client see Access XProtect Web Client on page 4 e Start stop and restart the Mobile service see Start stop and restart Mobile service on page 18 e Fill in or change surveillance server credentials see Fill in edit surveillance server credentials on page 18 Show edit port numbers on page 18 e certificate on page 17 e Open today s log file see About accessing logs and exports on page 17 e Open log folder see About accessing logs and exports on page 17 e Open export folder see About accessing logs and exports on page 17 e Show Mobile server status see About show status on page 16 Access the Milestone Mobile Help website where you find manuals frequen
6. port number you set must be identical with the port number you set when you specify your Video push settings see Video Push on page 13 If the port numbers are not identical your Video push channel will not work www milestonesys com 10 Configuration Milestone Mobile 2014 Server Select the same user name as associated with the Video push User name channel when you added see Add a Video push channel on page 9 this Password Type in the password for the Video push driver The password for your Video push driver is Milestone this cannot be changed Hardware Driver Select the Video push driver Verified Select if the Video push driver runs on a secured HTTPS connection Once finished go back to your Milestone Mobile server Video Push tab and click Find Cameras to finish setting up the Video push channel Add an automatic export rule 1 In the Management Application Management Client click the relevant Mobile server gt Export Tab 2 Under Automatic Exports click Add to open the Auto Export Rule window 3 Setthe relevant Auto Export Rule window settings on page 14 4 When finished click OK Mobile server settings General Fill in and specify general settings for the Milestone Mobile server Server name Enter a name of the Milestone Mobile server Description Enter an optional description of the Milestone Mobile server Choose between all Milestone Mobile servers currently installed t
7. proven in thousands of customer installations around the world With support for the widest choice in network hardware and integration with other systems XProtect provides best in class solutions to video enable organizations managing risks protecting people and assets optimizing processes and reducing costs Milestone software is sold through authorized and certified partners For more information visit www milestonesys com
8. 0 XProtect Expert 2013 XProtect Enterprise 8 0 XProtect Professional 8 0 XProtect Express 1 0 XProtect Essential 2 0 XProtect Go 2 0 Running as a 32 bit service application XProtect Mobile plug in See the System requirements section in your system documentation www milestonesys com 7 System requirements Milestone Mobile 2014 Server Configuration About Mobile server A Mobile server handles log ins to the system from Milestone Mobile client from a mobile device or XProtect Web Client Upon correct login the Mobile server distributes video streams from relevant recording servers to Milestone Mobile client This offers an extremely secure setup where recording servers are never connected to the Internet When a Mobile server receives video streams from recording servers it also handles the complex conversion of codecs and formats allowing streaming of video on the mobile device You must install the Mobile server on any computer from which you want to access recording servers Before you begin the installation of the Mobile server make sure you are logged in with an account that has administrator rights Installation cannot be successful if you use a standard user account About Video push Video push is feature in your Milestone Mobile client that allows you to use your mobile device s camera to for example collect evidence when you investigate an alarm or event You do this by sending a vi
9. 3 Fillin the password connected to the certificate file 4 When finished click OK www milestonesys com 17 Mobile Server Manager Milestone Mobile 2014 Server Note that HTTPS is not supported on Windows XP and Windows 2003 operating systems and works on Windows Vista or newer Windows OS only Fill in edit surveillance server credentials 1 Right click the Mobile Server Manager and select Surveillance Server Credentials 2 Fill in the Server URL 3 Select what user you want to log in as o Local system administrator no credentials needed or o A specified user account credentials needed 4 f you have chosen a specified user account fill in User Name and Password 5 When finished click OK Show edit port numbers 1 Right click the Mobile Server Manager and select Show Edit Port Numbers 2 To edit the port numbers fill in the relevant port number You can indicate a standard port number for HTTP connections and or a secured port number for HTTPS connections 3 When finished click OK Start stop and restart Mobile service If needed you can start stop and restart the Mobile service from the Mobile Server Manager To perform any of these tasks right click the Mobile Server Manager and select Start Mobile service Stop Mobile service or Restart Mobile service respectively www milestonesys com 18 Mobile Server Manager Milestone Mobile 2014 Server Frequently asked questions FAQs 1
10. Milestone Systems Milestone Mobile 2014 Server milestone The Open Platform Company Milestone Mobile 2014 Server Contents TION P 4 ABOUT MILESTONE MOBILE 4 PREREQUISITES FOR USING MILESTONE MOBILE cccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 4 ACCESS XPROTECT WEB CLIENT 4 SYSTEM 6 XPROTECT MOBILE CEIENT CR NND hr C 6 XPROTECT MOBILE SERVER eeeeeeeeeee eere enne nena nnnm nn aan annnm 6 XPROTECT MOBILE PLUG IN rua a caasa cu cu cun caa ka dua Gc a cw Ra 7 CONFIGURATION M 8 ABOUT MOBILE SERVER siiis Dwidbusied cain S onis dive V 8 ABOUT VIDEO PUSH osa dad ndn Raw GE ORO Sa a Ca EN 8 ABOUT MILESTONE FEDERATED ARCHITECTURE AND MASTER SLAVE SERVERS 8 ABOUT ACTIONS e 8 ABOUT NAMING AN OUTPUT FO
11. R USE IN MILESTONE MOBILE 9 ABOUT SAVING CONFIGURATION CHANGES IN XPROTECT ENTERPRISE 8 0 AND STREAMLINED SOFTWARE VERSIONS eee eene eee n nnn n unn u nnn u aaa 9 ADD EDIT A MOBILE SERVER ain a Mera cua de Rode keg a Iva gu Evo dede Cua OE 9 ADD VIDEO PUSH CHANNEL ise aikokcuVrkEeE CuvaU dad Fede ki F a kcu D 9 ADD A VIDEO PUSH DRIVER AS A HARDWARE DEVICE ee eene 10 ADD HARDWARE DEVICES SETTINGS eeee eene enn n nnn n nnn nu 10 ADD AN AUTOMATIC EXPORT nnn nnn nun unu u ausa ausa asas asas asas su 11 MOBILE SERVER SETTINGS nennen nnne n nnn nnn nana au aaa RR RR RR RR RR RR RR RR aas aaa nana na 11 www milestonesys com Contents Milestone Mobile 2014 Server General n seenudue ene M RM Me E 11 SerVer Stall cuu Rd Rel eduvensslevesswecdenducoselecaveeasuescs 12 Video Push codecs case vies ces dace cuu tu Cu cuui Deae Gunn ER Cn vaa uk c n uie EN 13 AM 13 L g ETE 15 MOBILE SERVER MANAGER h nnn nana 16 ABOUT MOBILE SERVER MANAGER eene nnn nn nmnn nena ananas anna aaa 16 ABOUT
12. SHOW 16 ABOUT ACCESSING LOGS AND EXPORTS 17 EDIT 17 FILL IN EDIT SURVEILLANCE SERVER CREDENTIALS eese nnn nnn nnnm 18 SHOW EDIT PORT 18 START STOP AND RESTART MOBILE SERVICE 18 FREQUENTLY ASKED QUESTIONS FAQS 19 ONE ease 22 www milestonesys com Contents Milestone Mobile 2014 Server Introduction About Milestone Mobile Milestone Mobile includes e Milestone Mobile client e Milestone Mobile server e Milestone Mobile plug in The Milestone Mobile client is a mobile surveillance application that you download and install on your Android smartphone tablet Apple device or Windows 8 Phone device You can install as many instances of Milestone Mobile clients as you need See the Milestone Mobile User s M
13. agement client expand it choose Mobile Settings Mobile Servers Add New Here you add the details about your Milestone Mobile server Server name Description optional Server Address Port and more Once you finish restart the Milestone Milestone Mobile Service done from Windows Services and try to reconnect with your device How do add a Milestone Mobile server location site to my Milestone Mobile client This is done from the Milestone Mobile client When you open it for the first time you must add one or more mobile servers in order to retrieve video from your cameras Your added Milestone Mobile servers will be listed alphabetically You can add as many Milestone Mobile servers as needed as long as you have the needed log in credentials Why is the image quality sometimes poor when view video in the Milestone Mobile client The Milestone Mobile server automatically adjusts image quality according to the available bandwidth between the server and client If you experience lower image quality than in the XProtect Smart Client you might have too little bandwidth to get full resolution images through the Milestone Mobile client The reason for this can either be too little upstream bandwidth from the server or too little downstream bandwidth on the client See the XProtect Smart Client User s Manual which can be downloaded from http www milestonesys com downloads http www milestonesys com downloads If you are in an ar
14. anual at http www milestonesys com mobilehelp http www milestonesys com mobilehelp for further information The Milestone Mobile server and Milestone Mobile plug in are covered in this Administrator s Manual Prerequisites for using Milestone Mobile The following items must be in place before you can start using Milestone Mobile XProtect system installed and configured with at least one user e Cameras and views set up in XProtect Smart Client e mobile device running Android iOS or Windows 8 and access to Google Play App Store or Windows Phone Store from which you can download the Milestone Mobile application e f you run XProtect Go install the Milestone Mobile server on the same physical computer as XProtect Go Milestone Mobile is only compatible with some versions of XProtect See System requirements for Milestone Mobile server see XProtect Mobile server on page 6 for more information Access XProtect Web Client If you have a Milestone Mobile server installed on your computer you can use the XProtects Web Client to access your cameras and views Since you do not need to install XProtect Web Client you can access it from the local computer on which you installed the Milestone Mobile server or any other computer you want to use for this purpose To access the XProtect Web Client 1 Setup the Milestone Mobile server in the Management Application www milestonesys com 4 Introduction Milestone Mobil
15. d Snapshots are saved to your device s SD card at mnt sdcard XProtect iOS Snapshots are saved to your device and can be accessed from Photos on your device You cannot change the default settings on neither Android nor iOS 15 How do avoid the security warning when I run XProtect Web Client through an HTTPS connection The warning appears because the server address information in the certificate is incorrect The connection will still be encrypted The self signed certificate in the Milestone Mobile server needs to be replaced with your own certificate matching the server address used to connect to the Milestone Mobile server These certificates are obtained through official certificate signing authorities such as Verisign Consult the chosen signing authority for more details Milestone Mobile server does not use Microsoft IIS even in XProtect Corporate installations This means that instructions provided for generating certificate signing request CSR files by the signing authority using the IIS is not applicable for theMilestone Mobile server You must manually create CSR file using command line certificate tools or other similar third party application Please note that this process should be performed by system administrators and advanced users only www milestonesys com 21 Frequently asked questions FAQs Milestone Mobile 2014 Server Index A About accessing logs and exports 16 17 About actions 8 About Mile
16. deo stream from your mobile device to your system In the Mobile server settings you can set up how many users should be able to use the Video push feature in the system About Milestone Federated Architecture and master slave servers If your system supports Milestone Federated Architecture and or master slave servers you can access such servers with your Milestone client Use this functionality to gain access to all cameras on all slave servers by logging in to the master server This means that when users of the Milestone client log in to a server to see cameras from all servers in your system they must connect to the IP address of the master server Users must have administrator rights on all servers in the system in order for the cameras to show up in the Milestone client If you use XProtect Enterprise or any other streamlined software version that is XProtect Professional XProtect Express XProtect Essential or XProtect Go you should only install the Milestone server on the master server and not on any slave servers System administrators must make sure that client users only connect to a master server About actions You can manage the availability of the Actions tab in the Milestone Mobile client by enabling or disabling this on the Mobile server tab Actions are by default enabled and all available actions for the connected devices are shown here www milestonesys com 8 Configuration Milestone Mobile 2014 Server Abou
17. e 2014 Server 2 Openan Internet browser Internet Explorer Mozilla Firefox Google Chrome or Safari or click Open XProtect Web Client in the Mobile Server Manager see About Mobile Server Manager on page 16 3 Typein the IP address that is the external address and port of the server on which the Milestone Mobile server is running Example The Milestone Mobile server is installed on a server with the IP address 127 2 3 4 and is configured to accept HTTP connections on port 8081 and HTTPS connections on port 8082 default settings of the installer In the address bar of your browser type hitp 127 2 3 4 8081 XProtectMobile W eb or https 127 2 3 4 8082 XProtectMobile W eb depending on whether you want to use a standard HTTP connection or a secure HTTPS connection You can now begin using XProtect Web Client 4 Add address as a bookmark in your browser for easy future access to XProtect Web Client If you use XProtect Web Client on the local computer on which you installed the Milestone Mobile server you can also use the desktop shortcut created by the installer Click the shortcut to launch your default browser and open XProtect Web Client You must clear the chase of Internet browsers running the XProtect Web Client before you can use a new version of the XProtect Web Client System administrators must ask their XProtect Web Client users to clear out their browser s cache upon upgrade or force this action remotely yo
18. ea with mixed wireless bandwidth you may notice that the image quality improves when you enter an area with better bandwidth How do create views You cannot create or configure views in the Milestone Mobile client It uses views and related names already created in the XProtect Smart Client If you do not have any views set up you www milestonesys com 19 Frequently asked questions FAQs Milestone Mobile 2014 Server 10 11 12 can use the All cameras view to see all the cameras in your system You can always add more views to the XProtect Smart Client at a later time How do add new Milestone Mobile user A Milestone Mobile user is just like any other XProtect user You add a new Milestone Mobile user the same way you normally add a new user in your Management Client Management Application right click on Users in the Navigation Pane and select Add new basic user or Add new Windows user If you select new basic user you must change the server login method to Automatic or Basic Only depending on your system You change your server login method from the Login method drop down menu on the General tab of the Mobile Server entry under Servers gt Mobile Servers in the Management Application Client Can I control my pant tilt zoom PTZ cameras and use presets from Milestone Mobile client Yes in the Milestone Mobile client you can control your connected PTZ cameras and use presets in live mode How can navi
19. estone Mobile server to send full size images to the MilestoneMobile client or XProtect Web Client Note that enabling full size images increases your bandwidth usage Import or export your Milestone Mobile server configuration Your System stores the configuration in an XML file See the status details for your Mobile server The details are read only Server active since CPU usage Internal bandwidth External bandwidth User Name column State column Bandwidth Usage column www milestonesys com Shows how long the Mobile server has been running since it was last stopped Shows current CPU usage on the Mobile server Shows the current bandwidth in use between the Mobile server and the relevant recording server Shows the current bandwidth in use between the mobile device and Mobile server Shows user name s of the Mobile server user s connected to the Mobile server Shows the current relation between the Mobile server and the Milestone Mobile client user in question Is the user connected a state preliminary to servers exchanging keys and encrypting credentials or is he she actually logged in Possible states are Connected and Logged In XProtect Shows the level of bandwidth used by the Mobile server client user in question 12 Configuration Milestone Mobile 2014 Server Live Streams column Playback Streams column Video Push Shows the number of live video streams currently open for the Milest
20. gate my recordings Android You can navigate through your recordings in playback mode Select the camera you wish to view in playback mode and choose Menu gt Playback Once you are in playback mode you can search through your recordings using the control buttons You also have the option to go to a specific time by choosing Menu gt Go to time Once you have chosen Go To time select the date and time you want to view iOS You can navigate through your recordings in playback mode Select the camera you wish to view in playback mode and tap Playback Once you are in playback mode you can search through your recordings using the control buttons You also have the option to go to a specific time by choosing Menu Go to time Once you have chosen Go to time select the date and time you want to view and click Confirm Can view live and recorded video at the same time Yes in playback mode you get a small picture in picture PiP view live from the same camera Can use the Milestone Mobile client without a 3G data plan Yes you can use Milestone Mobile through Wi Fi Either locally on the same network as your XProtect video management system or at a different location such as a public network in a caf or a home network Note that bandwidth on public networks vary and may affect the image quality of the video streams Can use the Milestone Mobile client with a 4G LTE data plan Yes you can use any data connection on your mobi
21. le device that allows you to access the internet to connect to your XProtect video management system Can add multiple servers to the Milestone Mobile client When you open the Milestone Mobile client for the first time you must add one or more mobile servers in order to retrieve video from your cameras These Milestone Mobile servers are listed alphabetically If you want to retrieve video from additional servers repeat this process You www milestonesys com 20 Frequently asked questions FAQs Milestone Mobile 2014 Server can add as many Milestone Mobile servers as needed as long as you have the relevant log in credentials 13 Why is the image quality poor when connect to my XProtect video management system at home through Wi Fi at my office Check your home internet bandwidth Many private internet connections have different download and upload bandwidths often described as for example 20 Mbit 2 Mbit This is because home users rarely need to upload large amounts of data to the internet but consume a lot of data instead The XProtect video management system needs to send video to the Milestone Mobile client and is limited by your connection s upload speed If low image quality is consistent on multiple locations where the download speed of the Milestone Mobile client s network is good the problem might be solved by upgrading the upload speed of your home internet connection 14 Where are my screenshots saved Androi
22. mmediately Users can restart the Mobile server manually to make the changes take effect immediately Enter a number to set a maximum limit for the folder to which the recordings are exported 13 Configuration Milestone Mobile 2014 Server Select this check box to enable users to be able to view exports View exports of other users made by other users Automatic exports If you want to set up your system to automatically export video when a certain event occurs you must set up rules to instruct the system about when to carry out automatic exports Enabled Select this check box to enable automatic exports In the columns below the Enabled check box is a list of all automatically exported video See the following details for individual automatic exports Name column Name of the rule Item column Item that triggers the automatic export Event column Shows event that triggers the automatic export Camera column Camera from which the video is recorded Duration column Length of the exported video file Indicates whether the export file format is database format or AVI Export type column format Exported recordings In the columns see the following details for every individual exported recording Name column Name of the exported recording State column State of the exported recording Camera column The camera that provided the exported recording Timestamp column The point of time when the export took place Duration
23. o Mobile server the specific XProtect system Only Milestone Mobile servers that are running are shown in the list Choose how clients should connect to the Milestone Mobile server Connection type You can choose between the following options HTTP only HTTP and HTTPS or HTTPS Only Set a time frame for how often the Milestone Mobile client must indicate to the Mobile server that it is up and running The default Milestone recommends that you do not increase the time frame www milestonesys com 11 Configuration Milestone Mobile 2014 Server Login method Enable XProtect Web Client Enable all cameras view Enable actions events and outputs Enable keyframes Direct streaming Enable full size images Configuration backup Server Status Select how you want to log in to the Mobile server server should take place You can choose between the following options Automatic Windows Only or Basic Only Enable the use of XProtect Web Client Enable disable viewing of Cameras view This view contains all cameras on a recording server user rights permitting Enable disable actions in Milestone Mobile clients Enable disable video stream to stream key frames only Enabling key frames only reduces bandwidth usage Choose how to handle direct streaming in XProtect Web Client Choose between enforcing the use of direct streaming enforcing the use when possible or never enforcing its use Enable the Mil
24. one Mobile client user in question Shows the number of playback video streams currently open for the Mobile client user in question If you enable Video push specify the following settings Video push Number of channels Channel column Port MAC User Name Camera Name Enable Video push on the Mobile server Specify the number of enabled Video push channels in your XProtect system Shows the channel number for the relevant channel Non editable Port number for the relevant Video push channel MAC address for the relevant Video push channel Enter the user name associated with the relevant video push channel Shows the name of the camera if the camera has been identified Once you have completed all necessary steps see Add a Video push channel on page 9 click Find Cameras to search for the relevant camera Export Specify the following settings for exported recordings Export Include timestamps Used codec for AVI files Export to Delete exported recordings older than Limit size of exports folder to www milestonesys com Select to enable export in clients Select to add timestamps to exported video Choose a codec to use to encode your exported AVI video files Specify the location to which recordings should be exported Enter the number of days to pass before recordings are deleted Note that if the value is set to 1 day exported files are deleted up to 10 minutes from the applied change not i
25. rvice restarts with the other services and no user action is required Add edit a Mobile server 1 Goto Servers gt Mobile Servers From the menu that appears select Create New Fill in edit the needed properties IMPORTANT If you edit settings for Login method cameras view and Outputs and events while you are connected to the Milestone Mobile client you must restart the Milestone Mobile client for the new settings to take effect Add a Video push channel Each Video push channel requires a separate camera license To add a Video push channel see About Video push on page 8 do the following 1 Onthe Video Push tab select the Video push checkbox to enable the functionality 2 In the bottom right corner click Add to add a video push channel to the Channels mapping www milestonesys com 9 Configuration Milestone Mobile 2014 Server 3 Channels are mapped to devices through user names Select a user name from a user account already set up in your system to associate with the relevant Video push channel If you do not associate the Video push channel with an already created user you cannot use Video push in your Milestone Mobile client when you log in 4 Add the Video push driver as a hardware device see Add a Video push driver as a hardware device on page 10 to the system You must choose the Manual hardware device detection method as the Video push driver does not show up in automatic hardware searches 5
26. stone Federated Architecture and master slave servers 8 About Milestone Mobile 4 19 About Mobile server 8 About Mobile Server Manager 5 16 About naming an output for use in Milestone Mobile 9 About saving configuration changes in XProtect Enterprise 8 0 and streamlined software versions 9 About show status 16 About Video push 8 9 Access XProtect Web Client 4 16 Add a Video push channel 9 11 13 Add a Video push driver as a hardware device 10 Add an automatic export rule 11 Add hardware devices settings 10 Add edit a Mobile server 9 Auto Export Rule window settings 11 14 Configuration 8 Copyright trademarks and disclaimer 23 www milestonesys com E Edit certificate 16 17 Export 13 F Fill in edit surveillance server credentials 16 18 Frequently asked questions FAQs 19 G General 11 Introduction 4 L Log Settings 15 Mobile Server Manager 16 Mobile server settings 11 P Prerequisites for using Milestone Mobile 4 S Server Status 12 Show edit port numbers 16 18 Start stop and restart Mobile service 16 18 System requirements 6 V Video Push 10 13 X XProtect Mobile client 6 XProtect Mobile plug in 7 XProtect Mobile server 4 6 Index Milestone Milestone Mobile 2014 Server Copyright trademarks and disclaimer Copyright 2014 Miles
27. t naming an output for use in Milestone Mobile In order to get actions shown correctly together with current camera it is important that the output uses the exact same name as the camera Example If you have a camera named AXIS P3301 P3304 10 100 50 110 Camera 1 you must also name the action AXIS P3301 P3304 10 100 50 110 Camera 1 You can add a further description to the title afterwards for example AXIS P3301 P3304 10 100 50 110 Camera 1 Light switch Important If you do not follow these naming conventions actions are not available in the action list for the associated camera s view Instead actions appear in the list of other actions on the Actions tab About saving configuration changes in XProtect Enterprise 8 0 and streamlined software versions The following applies to XProtect Enterprise 8 0 XProtect Professional 8 0 XProtect Express 1 0 XProtect Essential 2 0 and XProtect Go 2 0 software versions only If you are logged into the Milestone Mobile client and are watching one or more cameras views while at the same time changing configuration in the Management Application the live video from the camera may freeze in the Milestone Mobile client if you click File Save in the Management Application To avoid this scenario you must restart the Milestone Mobile service manually See the Windows Help for information about how to do this If you are using newer versions of XProtect the Milestone Mobile se
28. tly asked questions FAQs and product demonstration videos About show status If you right click the Mobile Server Manager and select Show Status or double click the Mobile Server Manager icon a window opens showing the status of the Mobile server You can see the following Server running since Time and date of the time when the Mobile server was last started Connected users Number of users currently connected to the Mobile server CPU usage How many 96 of the CPU is currently being used by the Mobile server CPU usage history A graph detailing the history of CPU usage by the Mobile server www milestonesys com 16 Mobile Server Manager Milestone Mobile 2014 Server About accessing logs and exports The Mobile Server Manager lets you quickly access the log file of the day open the folder to which logs files are saved and open the folder to which exports are saved To open any one of these right click the Mobile Server Manager and select Open Today s Log File Open Log Folder or Open Export Folder respectively Important If you uninstall Milestone Mobile from your system its log files are not deleted Administrators with proper rights can access these log files at a later timer or decide to delete them if they are not needed any longer The default location of the log files is in the ProgramData folder If you change the default location of log files existing logs are not copied to the new location nor are they
29. tone Systems A S Trademarks XProtect is a registered trademark of Milestone Systems A S Microsoft and Windows are registered trademarks of Microsoft Corporation App Store is a service mark of Apple Inc Android is a trademark of Google Inc All other trademarks mentioned in this document are trademarks of their respective owners Disclaimer This text is intended for general information purposes only and due care has been taken in its preparation Any risk arising from the use of this information rests with the recipient and nothing herein should be construed as constituting any kind of warranty Milestone Systems A S reserve the right to make adjustments without prior notification All names of people and organizations used in the examples in this text are fictitious Any resemblance to any actual organization or person living or dead is purely coincidental and unintended This product may make use of third party software for which specific terms and conditions may apply When that is the case you can find more information in the file 3rd party software terms and conditions txt located in your Milestone surveillance system installation folder www milestonesys com Copyright trademarks and disclaimer About Milestone Systems Founded in 1998 Milestone Systems is the global industry leader in open platform IP video management software The XProtect platform delivers powerful surveillance that is easy to manage reliable and
30. u can do this action only in Internet Explorer in a domain www milestonesys com 5 Introduction Milestone Mobile 2014 Server System requirements XProtect Mobile client Smartphones or tablets running Android 2 24 iOS54 or Windows 8 Phone or portable music players using iOS5 XProtect Mobile server gt Windows Server 2008 R1 R2 32 bit or 64 bit gt Windows Vista Business 32 bit or 64 bit gt Windows Vista Enterprise 32 bit or 64 bit Operating system gt Windows Vista Ultimate 32 bit or 64 bit gt Windows 7 Professional 32 bit or 64 bit gt Windows 7 Enterprise 32 bit or 64 bit gt Windows 7 Ultimate 32 bit 64 bit Minimum Intel Pentium 4 2 4 GHz or higher CoreTM 2 um recommended RAM Minimum 2 GB 4 GB or more recommended Network Ethernet 1 Gbit recommended Graphics Adapter AGP or PCI Express minimum 1024 x 768 16 bit colors Hard disk type E IDE PATA SATA SCSI SAS 7200 RPM or faster Minimum 1 GB free hard disk space available excluding space needed for recordings gt Microsoft NET 3 5 and 4 Hard disk space gt DirectX 9 0 or newer Software gt Windows Help WinHIp32 exe Download all from htto www microsoft com downloads http www microsoft com downloads www milestonesys com 6 System requirements Milestone Mobile 2014 Server Milestone XProtect video gt management software XProtect Corporate 4
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