Towables WinPortal User Manual
Contents
1. Winnebago Industries University Image Source Towables Welcome gt News Dealer Days 2013 Winnebago Industries Dealer Days Registration Change Dealer Info Mandalay Bay E Help Preferences Las Vegas Nevada April 29th 2013 May 1st 2013 Change Password ee Mes Please Contact Kathy Bonjour at 641 585 6815 or Laura Kudej at 641 585 6853 With Any Questions Kad Registration No registrations have been entered Products Resources Company WITClub Contact Dealers Only Phone 641 5 t 2006 Winnebago Industries Inc All rights re Figure 3 Password expiration Passwords are a critical part of security The information provided in WinPortal is confidential and should be treated that way Passwords are essential to keep your WinPortal information secure from external hackers as well as unauthorized personnel The first time you login and every 365 days you will receive the following screen Not everyone may see this if it is a shared User ID Winnebago Industries Portal Microsoft Internet Explorer 7 lej x Fie Edt View Favorites Tools Help OQ O x A Z Piseach sferavortes Amea 62 Lf J Adress https portal winnebagoind com pkmstogin Form EPE Links Google Groups 4 Winnebago Webmail Operations Staff 4 TSMSRVB Server Admin My Yahoo Winnebago Industries Portal as expired Please change your password Winne2. hg puue INNEBAGO Pow ous tere sip WINpORPTAL Towables WinPortal User Manual 1st Edition March 2013 Table of Contents IntrodUGtoN a a OVerV eW Purpose of WinPortal Recommendations for WinPortal Use Dealership Security Official Initial Login Procedure WinPortal Login Procedure Password Expiration Setting or Changing Your Profile forgot my password Instructions Help PreferenceS 12 Change Password 13 Timeouts and Exiting on WinPortal 14 Help Desk 14 Frequently Asked QuesStionS 14
3. ODmDnMDARWNHH H Introduction Winnebago Industries continues to utilize and expand the use of the Internet for our dealer communications Since more data is available in an electronic format we explored ways to provide our dealers with this information via the Internet We reviewed current systems that are in place today that deliver information in paper format and determined that if we provided this information to all dealerships electronically they could receive it in a timelier manner Thus the portal technology was researched and then introduced Portal defined by Webster as a door gate or entrance will allow our dealers a secure door into our information systems here at Winnebago Industries Winnebago Industries has personalized the portal concept by introducing it with the name WinPortal Overview WinPortal will provide dealers with pertinent data each time they login using an assigned user ID Each dealership will have a Security Official SO who will be in charge of the security at their dealership The SO will distribute the user ID s to the users at their dealership based on their role at the dealership and assume responsibility for their maintenance In the future each role will allow users access to individualized WinPortal applications that will help them perform their job Purpose of WinPortal The purpose of WinPortal is three fold 1 To provide dealership personnel with one Internet website to go to for all de
4. Tools Help A KEES Q x a A J search Se Favortes A Media O e2 Kee Address E https portal winnebagoind com portals WinnebagoTamLoginWeb WinnebagoAnswerSecretQsetup jsp z Go Links Google Groups Winnebago webmail Operations Staff 4 TSMSRVB Server Admin 4 My Yahoo Ipinfo Printers TAM Admin Winnebago Industries Portal Please enter your Secret Question and Answer a valid email and then press the Submit button E User ID Your Secret Question i 40 Charcters Your Secret Answer n Confirm Secret Answer po Email Doo Confirm Email o If you need further instruction Please call Winnebago Help Desk at 641 585 6640 E Done Internet Figure 5 Enter a secret question Do not use something about your dealership that customers would know the answer to If your user ID is not shared do not use your favorite sports team or your favorite type of vehicle In this case it should be something that you know that other co workers would not know the answer to Then enter your secret answer and re type your secret answer in the confirm secret answer field These values are encrypted and cannot be retrieved or displayed however they are case sensitive Then enter your email address and re enter it in the confirm email field This email will only be used in the I forgot my password program When done press the submit key
5. end user license agreement By supplying the user ID and password you are accepting the end user license agreement Each time the user accesses WinPortal the security system Tivoli Access Manager performs authentication This means that it validates the user ID and passwords and tracks which applications are accessed Initially enter your user ID and password supplied by your security official You will have 3 attempts to enter your password correctly after which time your account will be disabled Passwords are case sensitive If you do not know your password go to the I forgot my password tutorial Messages HPDIAO200W Authentication failed You have used an invalid user name password or client certificate Reason you either did not enter a valid user name or password HPDIAO306W This account has been temporarily locked out due to too many failed login attempts Reason You are allowed 3 attempts to log in After 3 attempts your password is locked Upon successfully logging in using a Financial ID figure 2 you will receive a screen similar to the following PRODUCTS RESOURCES COMPANY WITCLUB CONTACT DEALERS ONLY Kissy Selecta Key Feature Winnebago Industries University Image Source Towables Welcome gt News Dealer Days gt Registration Da p ee Change Dealer Info INNEBAG BO E Help Preferences gt Change Password TOWABLES Product News Log Out m The Minnie was featured
6. in the Early Spring issue of Highways magazine Check it out e Watch for the April issue of Trailer Life magazine to have a feature on the Raven 3300CK What s New on the Towables Portal e 2013 Dealers Days Coming March 1st o Use the link on the left navigation bar to register for Dealer Days in Las Vegas April 29 May 1 e Vehicle Registration Coming Soon o Register Sold Units to Customers WIT Club information o New website www witclub com o All Winnebago and Sunnybrook owners qualify o WIT Club members are loyal Winnebago Industries customers Call 641 585 6874 to learn how your dealership can maximize your sales of Winnebago Industries products by sponsoring local WIT Club chapters and events J e Grand National Rally Info o WIT Club members can attend the Grand National Rally in Forest City lowa July 21 26 2013 Floorplans and Images o Use Image Source to get up to date floorplans and images Use self registration process to create your own login ID and password Service o Towables New Vehicle Limited Warranty Document o Parts and Serice Policy and Procedure Manual o Towables Labor Time Schedule TIC Manual Supplier Links m Figure 2 Click on the Dealer Days Registration tab on the left side and then click on the Add Registration button Fill out the form and click the Save Changes button at the bottom of the form PRODUCTS RESOURCES COMPANY WITCLUB CONTACT DEALERS ONLY Crissy Selecta key Feature
7. My Yahoo Ipinfo Printers TAM Admin Winnebago Industries Portal Please note If You can not remember your secret Answer you have to call Winnebago Help Desk at 641 585 6640 L T B internet Figure 8 Enter your secret answer and click on the Submit button If you enter the correct answer you will receive message Your password has been successfully reset and it will be sent to your email address Check your email for a message from helpdesk winnebagoind com It will contain a temporary password For security reasons it will not contain your user ID Use this temporary password to log in you will be required to change your password It must NOT be the same as it previously was If you type in the wrong answer you will receive the message Your Answer is incorrect please answer your Secret Question The answers are case sensitive You will get 3 attempts to enter it correctly after which you will receive message Your account was disabled as you failed to correctly answer you secret question Please call the Help Desk After this message you must call the help desk to have your account reset When they have reset your account go back into My profile see page 10 and enter your secret password and secret answer again HELP PREFERENCES Click on the in front of the Help Preferences Tab Two secondary tabs show Help desk and My Profile The help desk answers
8. Software provided you agree to the following v Help Desk 866 822 9116 B Trusted sites Figure 6 You will receive this screen ZJ Winnebago Industries Portal Microsoft Internet Explorer File Edt View Favorites Tools Help cy En fal Om O A A AD swe rreme Qin Os SB Address fa https portal winnebagoind com portals WinnebagoTamLoginWeb WinnebagoTamForgotPasswordEnterUserID html bd PE Links 4 Google Groups 4 Winnebago Webmail 4 Operations Staff 2 TSMSRVB Server Admin My Yahoo Ipinfo Printers TAM Admin Winnebago Industries Portal Please note After some time of inactivity the system will log you out automatically and ask you to log in again Submit Cancel E done a I B internet Figure 7 Enter your User ID and press Submit If you receive message Your Secret question and Answer has not been setup Please contact the Help Desk You must call the help desk the number is listed on the screen If you have a secret question set you will receive a screen similar to this F Winnebago Industries Portal Microsoft Internet Explorer 18 xj Fie Edt View Favorites Tools Help a2 gt J E x O O A A Gpe Krome Swe O B am L Address https portal winnebagoind com portals WinnebagaTamLoginWeb WinnebagoServiet Be Links 2 Google Groups Winnebago Webmail 4 Operations Staff 4 TSMSRVB Server Admin
9. When the message Your security profile has been successfully updated Close this window Message Your Answers do not match Please reenter your data and then press the Submit button Explanation Your email address and confirm email address are not the same or your secret answer and confirm secret answer are not the same forgot my password instructions Click on the link in the lower left side of the screen that says Forgot Password a Winnebago Industries Portal Microsoft Internet Explorer File Edit View Favorites Tools Help Q sxx amp x a A P Search JZ Favorites B laa rel 33 Address https portal winnebagoind com prado2 ws myportalfdealer c1 04_SBBKBxLLMOMSS2P w EJ co Links gt amp 7 Tivoli Access Manager Electronic End User License Agreement User ID Notice to User THIS IS A CONTRACT BY LOGGING IN YOU AGREE TO THE USE OF THIS SOFTWARE AND ACCEPT ALL THE TERMS AND Carreon CONDITIONS OF THIS AGREEMENT This Winnebago Industries Inc End User License Agreement Agreement accompanies the Winnebago Industries Software Web Applications and related explanatory materials Software The term Winnebago Industries Software Web Applications also shall include any Forgot Password upgrades modified versions or updates of the Software Please read this Agreement carefully Use of this Software and the acceptance of this Agreement grants you a nonexclusive license to use the
10. a sample Note Your browser may also block be set to block popups like PDF files If this is the case you will notice an information row directly underneath the browser menu bar The message will say that your browser has prevented this site from opening a popup window Click here for options Click on the Click here for options and then click on Allow popups for portal winnebagoind com Note If after doing the previous steps you still cannot get the PDF files to show check to see if you have other popup blockers enabled Yahoo Toolbar Google Toolbar AdZapper etc and disable them also For more information about popup blockers see the following section below Popup windows A If you are using the Firefox browser your browser may be set to block popups Notice an information row directly underneath the browser menu bar The message will say Firefox has prevented this site from opening a popup window Click here for options Click on the Click here for options and then click on Allow popups for portal winnebagoind com Another window may open that will show What should Firefox do with this file Below this question is Open with and a box showing AcroExch default Click Ok Note You may want to consider clicking in the box Do this automatically for files like this from now on For more information about popup blockers see the following section below Popup windows Popup windows Popup windows must be allowed for t
11. aler communication The current Winnebago Industries website www winnebagoind com will become the pivot site whereby all dealers can logon to the Winnebago Industries systems via the Dealers Only tab 2 To provide security to dealer data and to ensure that users access only their information 3 To provide Single Sign On SSO to all WinPortal applications through the use of one user ID and password Recommendations for WinPortal Use For the best performance when using WinPortal it is recommended that your dealership have a DSL Broadband Internet connection For the best viewing of WinPortal applications a 1024 x 768 video screen resolution is needed Adobe Acrobat Reader version 5 or higher is required to view the PDF files For best performance newer browsers like Internet Explorer 7 or higher Netscape 11 or higher Dealership Security Official To help enhance the password recovery each dealership needs to have a Security Official SO and a backup security official These security officials will be the central contact for WinPortal security related information to and from Winnebago Industries The security official will receive the dealership user ID s initial passwords and the initial set of documentation The documentation will also exist on the portal after you have successfully logged in under Help Desk The security official is responsible for providing the user IDs and passwords to the appropriate personnel at the deale
12. bago Industries Inc password requirements Old passwor di 1 Your New Password must be at least 6 characters long 2 It must include at least one letter and one number 3 It may not have more than two repeated characters Confirm password 4 Your New Password must not be the same as your Old Passwor rd 5 It cannot be the same as your userid e01270 Change Password E Done O AE internet Figure 4 Enter your old current password and also a new password and reenter your new password in the confirm password field Passwords are case sensitive Password requirements are listed on the screen and your password must change every 365 days If this user ID is shared at the dealership it is the dealership s responsibility to inform the other users of the password change Suggestions for creating strong passwords Do Do include a number in the middle of your password Domix up 2 or more words Think cold outside and use cold2out Docreate an acronym from an un common phrase I hate temperatures below 80 degrees use ihtb80d Dodrop letters in a combination in a word temperature use tmpr2r Do use a combination of upper and lower case letters Sell3More Don t use a word that is in the dictionary for your password Don t use your name or any name easily associated with you Don t use your name spelled backwards Don t use keyboard
13. his site Follow the steps below to add this site to the list of exceptions for suppressed popups If your browser is Internet Explorer 1 Tools Pop up Blocker Pop up Blocker Settings 14 2 add winnebagoind com or portal winnebagoind com to the site list NOTE Some IE installations require you to enter the complete URL https portal winnebagoind com If you still have problems or questions regarding your Internet Explorer settings please refer to the following url http www microsoft com windowsxp using web sp2_ popupblocker mspx FireFox 1 Tool Options Web Features 2 click Allowed Sites next to the Block popup windows 3 add winnebagoind com or portal winnebagoind com NOTE If you still have problems or questions regarding your Fire Fox settings please refer to the following url http www mozilla org support firefox options webfeatures If your browser is anything else or if none of the above sets of instructions worked l You probably have a 3rd party popup blocker Virus protection addon Google Toolbar Yahoo Toolbar Microsoft Toolbar Spybot and many more mi You will need to find and add this site to its list of allowed sites 2 Hold down the Shift or Ctrl key on your keyboard to temporarily disable the pop up blocker 3 Uninstall the pop up blocker software from your computer Note By installing 3 party software on your computer you may be unwillingly a
14. igure 11 13 Time Outs and Exiting WinPortal The default time out for WinPortal is 60 minutes It will time out after 60 minutes of no activity and you will need to log back in again When you are planning to leave your computer you should click on the Logout button in the upper right corner of your screen Help Desk e Toll Free 1 866 822 9116 e Email helpdesk winnebagoind com e Frequently Asked Questions FAQ The frequently asked questions section is kept updated and can be found under the help desk tab on the left menu The most common question asked is the inability to open PDF files Today s internet browsers offer more built in security than in previous versions so sometimes legitimate website content is blocked See section below for common answers regarding this situation Frequently Asked Questions FAQ Q How come when I try opening a PDF file my internet browser blinks but the PDF file does not open Before trying one of the two answers below make sure you have installed Adobe Acrobat Reader A If you are using Microsoft Internet Explorer there is a security setting that needs to be changed On the Toolbar Click on Tools Click on Internet Options Click on Security Tab Click on Internet world icon Click on Custom Level A Security Settings window will open then scroll down to find the Downloads section Under the Automatic prompting for file downloads choose Enable Click Ok to close Click here for
15. ld set up your profile see section on Setting or changing your profile If the security official wishes they may log in and create the My profile information for all user ID s See page 10 for more details regarding my profile This method would limit all password changes to the SO In other words if the SO sets the secret question they are in control of the I forgot my password script In the case of shared user ID s the My Profile might be easier for one person like the SO to maintain because that way the shared users have one person to contact and the SO can enforce his or her rules The user is given 3 attempts to answer the secret question which after the third attempt the user ID is disabled and the SO must call the WinPortal help desk WinPortal Login Procedure Jwinnebage Industries Portal Mozilla fwelon algi xj 2 tn De ES Yew Hatory Rochmarks Fools tet thi the acceptance of this Agreement pants you a none lense to use the Soltware provided you agree to the 1 Use Software You must unaathons of the egusi aed prctect the contidentialty cf the information contained within this Goftmare toen 56 oF distntution 10 jos sat ad paesone or entities wahout express written permission trom Winnebago lexdusti 2 Copyright and Trademark Fights The Software is Owned by Winnebago Indwstnes and s structure cegiaization and code are tone Grea rented com Figure 1 Please read the
16. many frequently asked questions Welcome gt News Dealer Days Registration gt Change Dealer Irt E n ip Preferences gt Change Password gt Log Out PRODUCTS RESOURCES COMPANY WITCLUB CONTACT DEALERS ON ee pre Winnebago Industries University Image Source Towables O MEER EESSEEES TOWABLES Product News e The Minnie was featured in the Early Spring issue of Highways magazine Check it out e Watch for the April issue of Trailer Life magazine to have a feature on the Raven 3300CK What s New on the Towables Portal 2013 Dealers Days Coming March 1st o Use the link on the left navigation bar to register for Dealer Days in Las Vegas April 29 May 1 e Vehicle Registration coming Soon o Register Sold Units to Customers WIT Club information o New website www witclub com o All Winnebago and Sunnybrook owners qualify o WIT Club members are loyal Winnebago Industries customers Call 641 585 6874 to learn how your dealership can maximize your sales of Winnebago Industries products by sponsoring local WIT Club chapters and events e Grand National Rally Info o WIT Club members can attend the Grand National Rally in Forest City lowa July 21 26 2013 Floorplans and Images o Use Image Source to get up to date floorplans and images Use self registration process to create your own login ID and password e Service o Towables New Vehicle Limited Warranty Document o Parts and Serice Policy and Pr
17. nd unknowingly installing popup blocking software This may prevent you from viewing and utilizing features and services with in WinPortal 15
18. nnebago Industries products by sponsoring local WIT Club chapters and events 4 Grand National Rally Info o WIT Club members can attend the Grand National Rally in Forest City lowa July 21 26 2013 Floorplans and Images o Use Image Source to get up to date floorplans and images Use self registration process to create your own login ID and password Service o Towables New Vehicle Limited Warranty Document Parts and Service Policy and Procedure Manual o Towables Labor Time Schedule TIC Manual Supplier Links o m Figure 10 Winnebago Industries Portal Mozilla Firefox O O OOOO Fac File Edit View History Bookmarks Tools Help X et x A https devtama winnebagoind com pkmspasswd Ww G Most Visited M Getting Started amp Latest Headlines 5 winnebago Industries Portal L E Winnebago Industries Portal B 5 INNEBAGO Tivoli Access Manager Change password for d01540serjla Old or Temporary 7 A Password Winnebago Industries Inc password requirements 1 Your New Password must be at least 6 characters long 2 It must include at least one letter and one number New Password i Confirm Password 3 It may not have more than two repeated characters 4 Your New Password must not be the same as your Old Password 5 It cannot be the same as your userid d01540serjla Change Password Done devtama winnebagoind com i Z F
19. ocedure Manual o Towables Labor Time Schedule TIC Manual o Supplier Links m Figure 9 m 12 Change Password All user passwords expire after 365 days However users can change their passwords at anytime by clicking on the Change Password menu item Review the five password requirements on the right side Note If this UserID is shared among other users at the dealership make sure to inform the other users that you changed the password _ PRODUCTS RESOURCES COMPANY WITCLUB CONTACT DEALERS ONLY EE Select a Key Feature Winnebago Industries University Image Source Towables Welcome gt News Dealer Days Registration pe Change Dealer Info INNEBAGO EIIE E Help Preferences Change Password TOWABLES Product News Log Out m The Minnie was featured in the Early Spring issue of Highways magazine Check it out Watch for the April issue of Trailer Life magazine to have a feature on the Raven 3300CK What s New on the Towables Portal e 2013 Dealers Days Coming March 1st o Use the link on the left navigation bar to register for Dealer Days in Las Vegas April 29 May 1 e Vehicle Registration Coming Soon o Register Sold Units to Customers WIT Club information o New website www witclub com o All Winnebago and Sunnybrook owners qualify o WIT Club members are loyal Winnebago Industries customers Call 641 585 6874 to learn how your dealership can maximize your sales of Wi
20. patterns such as asdf12 or A34567 Don t use your dealership name your name phone number birth date license plate number or car type Don t reuse parts of your old password like changing from tire1s to tire2s Message DPWWA2027E One or more of the form arguments is either missing or invalid Explanation You did not complete all 3 fields DPWWA2028E New password verification failed Make sure both new password fields contain the same data Explanation Your password does not abide by the password requirements listed on the screen OR Explanation Your new password and confirm password fields are not the same HPDIA0201W The client supplied invalid authentication information Explanation Your old password was entered incorrectly When you have successfully changed your password your browser will display the Winnebago Industries Dealer WinPortal news page Setting or Changing Your Profile On the left side of the screen click on the My Profile This screen allows you to create a secret question and secret answer which you may use to reset your password without having to call the WinPortal help desk You must have successfully logged in to be able to set up your profile Once this is set you only need to enter this screen if you wish to change your secret question answer or email address E Winnebago Industries Portal Microsoft Internet Explorer E a x File Edt View Favorites
21. rship Due to each user ID receiving access to different information like dealer prices it is critical that the security official considers security as a priority WinPortal uses self administered passwords to provide timely password changes without waiting for the WinPortal help desk to resolve these problems A user will setup a profile containing a secret question secret answer and an email address When a user specifies that they forgot their password an email will be sent to the email address that was provided in the profile If a user ID is shared it is the responsibility of the dealership to communicate the shared password to those affected The security official should promote using strong passwords Suggestions for creating passwords are included with the login documentation in this manual All suggestions and proposed enhancements should be channeled to Winnebago Industries through the security official If an employee is terminated or changes roles for some reason the security official should either change the password and profile information or they should notify the WinPortal help desk to have the user ID reset Initial Login Procedure The Security Official will provide user ID s and initial passwords to appropriate dealership personnel e The first time you enter your user ID and password you will be required to create a new password See section on Password expiration e After a successful login in you shou
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