1 - AlphaCard
Contents
1. 46 4 4d REPLACING THE PRINT HEAD The print head is a sensitive component of your equipment It determines the print quality and regular servicing along with an immediate environment free from dust or other particles ensure a lengthy useful life Nonetheless the print head may sometimes need to be replaced Evolis has designed a unique device enabling users to undertake such replacement with no tools needed simply by following the instructions very carefully Before doing anything else please contact your Evolis dealer in order to check the advisability of replacing the print head The dealer will supply a new print head if need be Evolis has set up a scheme for exchanging defective print heads during the printer s warranty period Your equipment is eligible under the scheme if e You use only Evolis consumables ribbons and maintenance pr2. ys Wait for 2 minutes after cleaning before using your printer 33 3 4 Servicing the print head Recommended cleaning cycle whenever the ribbon is changed EM Servicing accessory Special swab impregnated with isopropyl alcohol The print head is cleaned in the course of the printer s routine servicing procedure see previously However to maintain the original print quality and to absorb surplus ink on the print head we recommend that you regularly clean the print head whenever the ribbon is changed using the swabs supplied by Evolis You must also protect the print head and its components from any discharge of static electricity Unplug the printer from its power supply before cleaning the print head Follow the cleaning cycles scrupulously Avoid any contact between the print head and any metal or sharp objects Avoid touching the print head directly with your fingers as this could affect print quality or permanently damage the print head 34
3. BT is T4 SBS N E tig LJ V y Y CL g 10 Removing printed cards Once the print cycle is complete and or encoding done cards are delivered into the output stack found on the left of the device This has a capacity of 500 cards in 0 76 mm 30 mil 1 Remove the card output stack by pressing the release button eO Open the output stack door and lift the weight to output stack height This will be held by a magnet Remove the cards then lower the weight and close the output stack door again e Replace the output stack in the printer door facing the outside the click confirms correct insertion t It is possible to eject a printed card into the reject hopper rather than into the output stack
4. f AY 1 3c CARDS For optimum quality the cards used must be ISO 7810 certified Use only the card types recommended by Evolis 1 Do not touch the printable surface of the cards in order to preserve print quality Do not use cards that have been damaged folded embossed or dropped on the floor Keep your cards protected from dust Loading the cards 1 Remove the card feeder by pressing the release button lt e Open the feeder door and lift the weight to feeder height This will be held by a magnet Insert the cards then lower the weight and close the feeder door again e Replace the feeder in the printer door facing the outside the click confirms correct insertion R EN o ABI a ANA ree KAY pH ise PR Io A A
5. s mets A YR frt sid A NES E Bee E F d u 4 www alphacard com 877 232 6799 CJLIFAT3 T Lim USER GUIDE Evolis Card Printer 2011 All rights reserved July 2011 Ref KUI2E Rev BO Copyright Evolis Card Printer July 2011 All rights reserved Copyright Information Users must observe the copyright regulations applicable in their country This manual must not be photocopied translated reproduced or transmitted in whole or in part for any reason and by any electronic or mechanical means whatsoever without the express written consent of the Evolis Card Printer company All the information contained in this document is subject to change without prior notice Evolis Card Printer cannot be held liable for any errors that may be found in this manual or for any loss or damage arising accidentally or as a result of dissemination or use of this manual Trademarks HLANTUM s a trademark of Evolis Card Printer All other trademarks belong to their respective holders Warrant Refer to the warranty notice supplied with your printer for warranty terms and conditions and limitations Environmental information recycling of end of life products The manufacture of the equipment that you have purchased required the extraction and use of natural resources It may contain materials that are hazardous to health and the environment To prevent the dispersal of such materials into our en
6. Using Microsoft Word After having set the Evolis printer as the default e Start the MS Word application e Click File in the menu bar then Page Setup e Ihe Paper tab has a Paper Format option select CR80 Card type e For Word 2010 click the Page Setup tab then Paper size and select CR80 card type e In the Margins tab set all the margins to 0 then in the Orientation menu select Landscape mode e Close the window by clicking OK visiteur doc Microso ft Word i Sl Attach as Adobe PDF B Fichier Edition Affichage Insertion Format Outils Tableau Fen tre Your Word window should now look like this MA R B a 44 Normal Times New Roman 12 G JZ S 15 2 a 3 1 Boo iet i o a E 1 4 A x You are ready to customise your card by adding the various items that go to make up a card e Logo and Illustration e Identification photo e Fixed and variable text e Bar code etc Once ready click File and then Print ug m st 4 Dessiner U Formes automatiques N BOE dd zr UAD A A Era sp Page 1 Sec 1 1 1 Ocm Lil Coll ENR REV EXT RFP Francais Fr ef 27 2 4 Connecting to a network Ethernet All Evolis printers have the benefit of a TCP IP network connection system This feature is available as standard or as an option depending on the model in the range Out of the box the printer comes configured in DHCP mode Dynamic Host Configuration Proto
7. Keep your warranty cover i The manufacturer s warranty is subject to strict adherence to the routine servicing and maintenance instructions P and in particular the printer cleaning cycles Any failure to follow the maintenance and servicing procedures described in this section voids the print head warranty Evolis declines any liability where there has been a failure to carry out required maintenance on the printer The print head is a wearing part and an extremely sensitive printer component Its useful life can be seriously curtailed by the presence of dust liquids or solids in the printer s immediate environment on the print head or on the cards Users must take all necessary precautions to insert only clean cards free of dust deposits or foreign bodies into the machine The frequency and quality of cleaning are decisive factors enabling users to extend the print head s useful life and to ensure excellent print quality Particular care must therefore be taken with cleaning Users must comply with the servicing and maintenance instructions as fully described in this section In addition the use of Evolis brand ribbons Evolis High Trust also ensures that your equipment operates properly Use of ribbons not approved by Evolis may as a consequence affect the quality and reliability of print jobs produce low quality printed output and even affect the printer s operation The manufacturer s warranty does not cover physical damag
8. Q Open the encoding module cover e Remove the encoding module found inside the machine e Take the new encoding module and note the code shown on the label stuck on it bottom right of the front side when the module is in position A You will be asked for this code subsequently e Fit the new encoding module in its housing in position A Close the cover Q Power up the printer and check that it is properly connected to a computer on which the printer s print driver is installed Q Under the print driver s Properties click on the Tools tab In the Printer dialogue section enter the following command Pmn x where x the encoding module kit code number that you noted in Step 3 For example if the encoding module kit number is 89012700009321234567 the command to be entered is Pmn 890 1270000932 1234567 If the encoding module kit number is not entered correctly machine malfunctions may occur and the warranty may be voided 17 1 4e MAGNETIC STRIPE ENCODING The Evolis magnetic encoder encodes the stripes in a single pass then runs a data check Configurable as high coercivity HICO or low coercivity LOCO by a simple click in the Windows print driver Evolis magnetic encoders are however shipped with a default setting of high coercivity HICO The magnetic stripe must be moulded into the card to work properly Use only magnetic stripe cards that comply with ISO 7810 and ISO 7811 standards
9. R3011 YMCKO 200 prints roll e D fe R3013 2 YMCKO 400 prints roll e e e e R3314 YMCKOK 200 prints roll e D R3411 YMCKO 100 prints roll e R3511 YMCKO 500 prints roll e R3514 YMCKOK 500 prints roll e R5F001XXX YMCKO 100 prints roll e RSHOO4XXX 1 2 VMC KE 400 prints roll e Special ribbons 221 BlackWAX Up to 1 000 prints roll e R2018 Scratch off ink Up to 1 000 prints roll e D DD oe R2019 BlackW AX Up to 600 prints roll e D D Q R2030 Signature panel Up to 1 000 prints roll e D D R2139 BlackWAX Up to 3 000 prints roll e R4002 ee es Globe holographic clear Up to 350 prints roll a e a RCTO18XXX Scratch off ink 1 000 prints roll e RCTO21XXX Signature panel 1 000 prints roll e RVAO22XXX Genuine Globes hologram ribbon 400 prints roll e for printing on ABS special overlay and paper 60 Plastic cards and accessories Cards LT C4001 Blank PVC cards Standard 0 76 mm 5 packets of 100 cards e D D D D D C4002 Blank PVC cards Standard 0 50 mm 5 packets of 100 cards eo D D DDO C4003 Blank PVC cards Standard with HICO mag stripe 0 76 mm 5 packets of 100 cards e D D D D D C4004 Blank PVC cards Standard with LOCO mag stripe 0 76 mm 5 packets of 100 cards e D D DDO C3001 Blank PETF cards 0 76 mm 500 cards box e D D 9 DO C452 Blank perforated PVC cards 5 mm hole thickness 0 50 mm 100 cards box e dod 91520 Blank PVC cards with writeable reverse 100 cards b
10. To eject a card into the reject hopper press the 2 outside buttons on the control panel simultaneously The following message appears Next card ejected into reject hopper You then have one minute to start your printing If you press the 2 outside buttons on the control panel for longer 4s and you then release it you can set the Quantity of Cards to be ejected into the reject hopper up to 20 cards MAX 11 Loading and removing cards with the printer in operation It is possible to reload the cards into the feeder positioned on the standard printer without central locking when this is in operation 9 Open the feeder door lift the weight and fix it fo the magnet e Insert the cards into the feeder by packet Lower the weight onto the cards that have been inserted Close the feeder door i Similarly it is possible to remove the personalised cards from the output stack in place in the printer when this Is executing a job 1 Take care not fo insert or remove cards under the level marked A gt Adjusting card thickness The printer accepts cards between 0 76 mm and 1 mm thick 30 to 40 mil There is no adjustment to do 12 gt Reject hopper management The printer is equipped with a reject hopper with a capacity of 20 cards
11. When the reject hopper is full the message REJECT HOPPER FULL is displayed on the control panel To empty the reject hopper on a printer with centralised locking Og qp Open the reject hopper by raising the door i E m Remove the cards found and close the reject hopper door again Evolis advises you to empty the reject hopper regularly such as whenever the ribbon is changed or during routine maintenance For the standard version without central locking it is sufficient just to remove the cards present in the reject hopper 13 1 4 Encodina module 1 4a GENERAL The printer HLANTUM is equipped with a multi function detachable and reversible encoding module Entirely flexible this module can be used to encode any type of card e g magnetic stripe contact and contactless smartcards Completely independent it handles all the stages in an encoding run at the same time as the printing jobs handled by the other module This encoding module is reversible which means the user can turn the whole module round at once This unique feature means that cards can be encoded and printed in a single pass without turning them over The total card customization time is therefore considerably reduced The location of the encoding module is shown by the label stuck on it Position A factory configuration smartcard contact in upper position and magnetic stripe encoder in lower position Position B magnetic stripe encod
12. Check the connection cables and run a new update The update is complete and your equipment is ready to customise your cards Never interrupt the transfer between computer and printer during the download phase powering off the printer i or computer unplugging a cable This would result in a complete inability to restart the printer Should such an Je incident occur please contact your Evolis dealer who will replace your printer s processor board 51 4 4f UPDATING THE PRINT DRIVER Updating the print driver is a task that is required in order to fix malfunctions or gain the benefit of new options i Before any update please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade An update can be downloaded from the website at www evolis com Gp Enter the Support 8 Drivers menu then select your printer model and click the Printer Drivers and Firmware link e Then click on the file for the corresponding print driver 6 Accept the download and save the file in a directory on your hard drive The firmware is stored compressed as a zip file which you will need to extract e Then double click on the setup exe file that you have just downloaded in order to run the installation program 1 For more details about the procedure please see the Installing the print driver section 52 4 5 Technical support If you are having difficulties in configurin
13. If the card is still stuck inside the printer slide it manually towards the printer output If there is more than one card always push the top one first Replace the ribbon then close the printer cover To prevent card jams 1 Check that the thickness of the cards used matches the specifications set out in Appendix A Technical specifications in this manual e Check that the cards are flat Keep them in a horizontal position e Check that the cards are not stuck together Shuffle the cards before loading them 45 4 4c REPLACING THE CLEANING ROLLERS Should your cleaning rollers start to work less effectively despite regular maintenance it is advisable to replace them in order to avoid dirt accumulating on the print head resulting in permanent damage See section 3 Maintenance The cleaning rollers are available as a consumable from your Evolis dealer Roller replacement procedure Gp Open the printer cover e Remove the ribbon if any then locate the cleaning roller and release it from its housing 6 Fit the new roller in the printer ensuring that it is correctly positioned in the housing e Replace the ribbon and then close the printer cover
14. 35 amp p Take an Evolis High Trust swab and press the middle of the tube until the end of the swab is impregnated with alcohol Gently rub the swab from left to right along the print head for a few seconds e Open the cover and locate the print head e Close the cover x bang pe o hn 3 O gt D E v gt v E 2 Q D S O U w d O v fa 3 E N w 2 a O Follow the procedure below Help This section gives a number of suggestions allowing problems that may arise when using your printer to be identified If you do not manage to solve your problem this section also explains how to contact Evolis technical support 4 1 Introduction to the printer menu The Quantum printer has an LCD display combined with a light emitting diode LED enabling the operator to see the operating condition of the equipment and make adjustments to the most common settings The control panel comprises 3 units e One LCD unit with 2 lines each of 16 characters back it for better readability e Four navigation buttons used to move around the menu and confirm or cancel selections e two colour LED green for normal operation red in the event of a warning requiring the operato
15. e Turn the head so that the logo is visible be careful the connector can no longer be seen Insert the head vertically between the two guides so that the fork lugs are held within the slot G The head is back in position Q Close the cover The print head is now fitted gt Step 3 Configuring the new print head Power Up the printer and check that it is properly connected to a computer on which the printer s print driver is installed e In the print driver s Properties click on the Tools tab In the Printer dialogue section enter the following command Pkn x where x the print head kit code number that you noted in Step 2 Example if the print head kit number is 179 004 00048 the command to be entered is Pkn 179 004 00048 A If the print head kit number is not entered correctly printer malfunctions may occur and the warranty may be y voided Step 4 Cleaning the printer On your printer s control panel CLEANING is shown Cleaning is absolutely necessary after changing the print head No print jobs can be run until the cleaning operation has finished Refer to section 3 Maintenance to carry out cleaning Also service the cleaning roller and then replace the car
16. A Al Technical specifications This section presents your printer s technical printing properties gt General characteristics e Colour printing module e 300 dpi print head 11 8 dots mm e Complete locking system as an option to prevent any access to blank cards ribbons films and defective cards e USB connection amp Ethernet TCP IP connection 16 MB RAM allowing two colour cards front and back to be stored e Card turnover area for double sided printing e Detachable and interchangeable card input feeder and output stack with 500 cards 0 76 mm or 30 mil capacity e Reversible encoding module e Iwo line LCD control panel and status LED e Reject hopper with a capacity of 20 cards 0 76 mm or 30 mil e Aluminium amp black in colour Printing modes e Colour sublimation and monochrome thermal transfer e Advanced colour management system for top quality photographs e Edge to edge printing e Double face printing e Integrated ribbon saving for monochrome printing Encoding module e Reversible upper and lower encoding unit for magnetic stripes and contact smartcards e ISO 7811 HiCo LoCo or JIS2 magnetic stripe encoder e Smart contact station ISO 7816 2 e Connection zone and fixing support for user integration of any encoder type e vailable options e Smartcard encoder PC SC EMV 2000 1 e Contactless card encoder ISO 144434 B ISO 15693 Mifare DesFire HID iCLASS e Other specific encoders on request gt Perform
17. Never use cards with a glued on magnetic strip gt Card positioning Magnetic stripe cards must be placed in the card feeder to match the configuration selected for the encoding module in position A or in position B Position A magnetic stripe encoder in the lower position cards loaded with the magnetic stripe downwards Position B magnetic stripe encoder in the upper position cards loaded with the magnetic stripe uppermost Refer to section 1 3c for loading the cards Configuring the Windows print driver When first installing the Windows print driver the magnetic encoder functions need to be configured The magnetic encoder functions are found in the print driver s Tools dialogue box by clicking on the Encoding Settings button 18 Magnetic Encoder dialogue box E aln o am a The Magnetic Encoder dialogue box opens when the Encoding Settings button is selected UU c t 01 o BO uo abhonunencduraces om A o Zand ont to 9 as el as ASCII characters Track format is used to select the desired ISO standard for each magnetic strip See the table re eee e in this Appendix for information regarding ISO 7811 standards VERI te Les eiae re Coercivity sets the magnetic encoding to high HICO or low LOCO coercivity A magnetic tripe is more resilient to external disturbance than a magnetic stripe encoded stripe that is encoded in high coercivity is more resistant to external disturbance than a magnetic
18. ZATAA RR CORE t REAR CHATS CBR WSES SRCTCEPHVET COMBPICISAAPBOIECHREBST SBEDPBKENSZCEPHVET Appendix C C1 Consumables and accessories Evolis offers a full range of consumables and accessories specially designed to work with its printers Tested and approved by the Evolis R amp D and Quality departments these consumables and accessories provide optimum print quality and reliability Ribbons MO HBBEBHH Monochrome Ribbons 4 Roti ere oe 500 prints roll O e e e R2211 Black Up to 600 prints roll e R2212 Blue Up to 600 prints roll e R2213 Red Up to 600 prints roll o R2214 Green Up to 600 prints roll e R225 White Up to 500 prints roll e R2216 Metallic Gold Up to 500 prints roll e R2217 Metallic Silver Up to 500 prints roll e R2011 Black Up to 1 000 prints roll e D D Q R2012 Blue Up to 1 000 prints roll e D e R2013 Red Up to 1 000 prints roll e D D Q R2014 Green Up to 1 000 prints roll e e D R2015 White Up to 1 000 prints roll e D D Q R2016 Metallic Gold Up to 1 000 prints roll e D D R2017 Metallic Silver Up to 1 000 prints roll e D D A213 Black Up to 3 000 prints roll 58 ll Monochrome Ribbons RCTO12XXX Blue 1 000 prints roll RCTO14XXX Geen 1 000 prints roll RCTO16XXX Metallic gold 1 000 prints roll R2FOO9XXX KO black clear overlay 300 prints roll Tattoo RW Pebble4 Securion Description Colour ribbons
19. al power supply sockets enabling the encoders to be supplied with power directly e 2 x DB female connectors mounted on the external connection panel for direct connection of encoders or smartcard station to the computer e One linking connector between the motherboard and the reversible encoding unit On request this module may be fitted with e JIS2 Japan magnetic encoding unit in place of the ISO encoder e Contact and or contactless smartcard encoder list of available encoders on request 15 Options installed on site To offer maximum flexibility the encoding module while having an extensive range of factory settings can be reconfigured in a few minutes by the user By means of extension kits or simply an appropriate connection it is now very straightforward to carry out your own integration While observing safety rules and making sure of the quality of assembly and electrical connections any user can consequently adapt their quantum fo customization work on a case by case basis and so for example convert a Mifare encoder into a device used to handle HID Prox cards to the assembly and disassembly of an encoder are strictly observed to adhere to user safety guidelines and AN Such adjustments can only be carried out by well informed users Ensure that instructions and advice relat
20. ance e Colour 1 face YMCKO over 150 prints hour e Colour 2 faces YMCKO K over 115 prints hour e Monochrome 1 face full card over 1 000 prints hour e Monochrome 2 faces full card over 320 prints hour Supported platforms e WindowsTM XP and Vista 32 amp 64 bits e Macintosh OS X 10 4 and higher e Linux on request gt Software supplied eMedia Card Designer for designing and printing badges e Compatible with WindowsTM 2003 XP Vista and 7 e Connects to Microsoft Excel databases Ribbon types e 2 panel KO monochrome black ribbon 500 prints roll e 5 panel YMCKO colour ribbon 500 prints roll e 6 panel YMCKO K colour ribbon 500 prints roll e Half panel YMCKO colour ribbon 400 prints roll e Monochrome black ribbon up to 3 000 prints roll e Monochrome ribbons up to 1 000 prints roll available in red green blue white black gold and silver e Special ribbons hologram clear overlay 350 prints roll scratch off ink up to 1 000 prints roll BlackWAX up to 1 000 prints roll Options e Production pack comprising 1 detachable card feeder 2 cleaning rollers and one cleaning kit 50 cards 25 swabs 60 wipes e Security pack comprising 1 print head 1 reversible encoding module one detachable card feeder e 500 card additional card feeder gt Warranty For best results and to lengthen the useful life of your printer use original Evolis High Trust consumables e P
21. ards loaded with chip downwards Refer to section 1 3c for loading the cards Command sequence for positioning the smartcard A sequence of commands must be sent via the printers interface to insert a card into the printer then position it under the station and establish contact The command sequence is as follows Sending the SIS sequence e card is moved from the feeder towards the contact station and stops under it e The card is pushed upwards to make contact with the Station e he printer connects the contact station to the DB connector e he chip is programmed via the computer s serial interface and the external coupler F Refer to the Evolis printer Programming Guide for further details on programming smartcards Refer to the KU15 Quantum Encoding Module manual for further details on connecting the smartcard encoder 21 1 4g CONTACTLESS SMARTCARD ENCODING gt Evolis printers may be equipped with an encoding device for contactless smartcards RFID This consists of an encoding module and sometimes a detachable antenna Quantum is fitted as standard with an encoder support A and an antenna support B cf diagrams opposite Integrating such a module must be carried out by a specialist The Evolis product catalogue also has printers equipped with a built in encoder for contactless chips z Depending on the model these encoders connect to the PC via an RS 232 interface DB 9 socket or a USB inter
22. col which means that its IP address is supplied by the network In addition to these basic settings the network administrator has the option of configuring the printer differently in order to comply with the constraints imposed by the corporate LAN e Printer connected in a subnet using DHCP e Printer connected within a subnet with fixed IP address with WINS resolution e Printer connected within a subnet with fixed IP address without WINS resolution The printer may be identified on the network in two ways e By its Hostname NETBIOS e By its IP address The user definable settings are e Ihe printer s IP address e Subnet mask e Gateway e WINS server can be configured directly via the LCD Changing the printer s basic settings without prior knowledge of the layout of the LAN in question or without genuine technical knowledge may result in a malfunction of the printer and may even extend to a more widespread failure of all or part of the LAN Contact your System and Network Administrator before connecting to or changing the settings for your local area network For further details refer to the Configuration of Evolis printers on a TCP IP Ethernet LAN manual Ref KU14 28 Maintenance 3 1 General warranty information Your Evolis printer has been designed to give you long service and needs only minimal regular maintenance Please comply with the instructions given below to ensure that if runs satisfactorily
23. ct print quality and or damage the print head gt Partial or incorrect printing GD Check the print settings Check that no area of the card design to be printed is outside the print margins Check the document orientation portrait or landscape in the print driver configuration e Check the interface cable If iregular characters are printed check that you are in fact using the USB cable supplied with your printer Check the connection between the computer and the printer Try using another cable of the same type e Check that the printer is clean Clean the printer especially the cleaning rollers See the maintenance section e Check that the cards are clean Store your cards protected from dust Check the ribbon Check that the ribbon is fitted correctly Check that the ribbon spools freely 9 Check the print head Should horizontal straight lines appear on printed cards it is likely that the print head is dirty or damaged See the section on maintenance and troubleshooting If the problem persists contact an Evolis dealer or visit the website at www evolis com 44 4 4b FREEING JAMMED CARDS Control panel display MECHANICAL ERROR Print jobs are interrupted n Do not turn your printer off as this cancels pending print jobs in the printer s memory Remove the card as follows amp p Open the printer cover and remove the ribbon e Press the push button on the control panel to turn the card transport rollers
24. der in the printer G Replace the ribbon and close the cover Wait for 2 minutes after cleaning before using your printer 3 3 Servicing the cleaning rollers In addition to routine printer cleaning we suggest that you clean the cleaning rollers using the special wipes available from Evolis These rollers remove any dust or particles from the cards before printing Recommended cleaning cycle whenever the ribbon is changed Servicing accessory cleaning wipe Follow the procedure below Qo Open the cover and remove any ribbon e Remove the cleaning rollers Rub the wipe gently over the surface of the roller When it has dried put the cleaning roller back in the printer
25. ds and ribbon Once cleaning has been carried out your printer is once again ready to customize your cards 50 4 4e UPDATING THE FIRMWARE under Windows Updating the firmware is a simple operation but one which if not properly completed can result in your printer breaking down Before any update please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade In general such updates are only required in the event of a problem or malfunction that has been clearly identified by your Evolis dealer An update can be downloaded from the website at www evolis com 1 Enter the Support amp Drivers menu then select your printer model and click the Printer Drivers and Firmware link e Then click on the file for the corresponding Firmware Accept the download and save the file in a directory on your hard drive The firmware is stored compressed as a Zip file which you will need to extract e Then double click on the file in the directory in order to run the Firmware installation program When prompted by the program click the Download button to start the operation The Firmware download is in progress O After about thirty seconds the Firmware has transferred to the printer and the operation is complete Q If the printer is not showing a READY status this means that the update has not been carried out correctly or possibly that the printer is not working properly
26. e card feeder Check that no cards are jammed in the printer O Print a test card See elsewhere in this section for the procedure to be followed gt Blank card ejected 9 Check the ribbon Check that the ribbon is not finished or damaged Replace it or re install it if necessary 2 The print head may be damaged Print a test card If the test card does not print contact an Evolis dealer for technical support or visit the website af www evolis com 42 gt Poor print quality Small blemishes on the card e The card surface may be dirty Check that your cards are perfectly clean Use new cards e Cleaning rollers or print head clogged Clean the cleaning rollers and print head Horizontal white lines The ribbon is not fitted correctly Check that the ribbon is correctly positioned in the printer Check that there are no wrinkles on the ribbon surface e Print head dirty or damaged Clean or replace the print head Blurred image e The ribbon is not fitted correctly Check that the ribbon is correctly positioned in the printer e Poor ribbon synchronization Open and close the printer cover to synchronize the ribbon e Dirty printer or cleaning rollers Clean the printer or the cleaning roller e Use of incompatible cards Check that the cards used match the specifications We recommend that you obtain your cards from an Evolis dealer Use of cards obtained elsewhere is liable to adversely affe
27. e or quality problems caused by using non Evolis approved ribbons Evolis provides replacement parts and consumables that you can refer to within this user guide or by visiting the website at www evolis com 29 3 2 Routine printer cleanin The print head warranty is directly linked to routine cleaning of your printer If you do not carry out this cleaning at the required times the print head warranty will cease to be valid Recommended cleaning cycle whenever the ribbon is changed Mandatory cleaning cycle when the cleaning warning is triggered Servicing accessory cleaning card Your printer is fitted with a cleaning warning system which is triggered after a certain number of cards have been inserted depending on the model of printer that you have see table below You should proceed with the routine cleaning of your printer as soon as the warning is triggered If you continue to run the printer despite the warning and if the warning light starts to flash the print head warranty will be automatically voided owing to a failure to comply with your contractual maintenance obligations Number of cards remaining before warranty voided Warranty invalid after Cleaning required after Tatloo2 400 cards 100 cards 900 cards Tattoo RW 400 cards 100 cards 900 cards Pebble4 1 000 cards 200 cards 1 200 cards Dualys3 FOC ards 200 cards 1522019 cards Securion 800 cards 200 cards 1 000 cards Quantum FOC ca
28. e see the Maintenance section of this manual for the procedure to follow 19 gt ISO 7811 magnetic encoding standards Alphanumeric Track 1 210 bpi ASCII 20 95 Numeric d 3 Track 2 T5 DDI ASCII 48 62 40 Numeric al 3 Track 3 210 bpi ASCII 78 62 107 Bit s per inch Except the character 3 Including the Start Stop and LRC characters These characters are automatically handled by the magnetic encoder 1 4f CONTACT SMARTCARD ENCODING The smartcard contact station supplied on your Evolis machine permits connection between chips to the ISO 7816 2 card standards and your encoder To make contact with the station the smartcard is positioned on it and is mechanically pushed into it The chip programming sequence is always done before printing the card The Evolis product catalogue also has printers equipped with a smart contact station and a built in encoder Depending on the model these encoders connect to the PC via an RS 232 interface DB 9 socket or a USB interface Use only smartcards compliant with the ISO 7816 2 standard Never print over the chip 20 gt Card positioning Contact smartcards must be placed in the card feeder to match the configuration selected for the encoding module in position A or in position B Position A smartcard contact station in upper position cards loaded with chip uppermost Position B smartcard contact station in lower position c
29. encoding cycle with a new card If the problem persists call your Evolis dealer for assistance 4 3 Diagnosis help In this section you will find all the information you need to carry out a few simple checks that you may be asked to run by your Evolis dealer to help you as effectively as possible 4 3a PRINTING A TEST CARD We recommend that you print a test card to ensure that your printer is working properly This card shows various technical details for future reference You may be asked for these by your dealer gt Printing a test card 1 Wait for any current print jobs to finish e Make sure that a ribbon is installed and that there is a blank card in the feeder Enter the display menu by pressing one of the keys e Press the key to scroll through the menu selections until the SERVICE selection is displayed then confirm with OK 5 Press the key to scroll through the menu until the TEST CARD menu is displayed then confirm with OK G The Self test selection will be displaved Confirm with OK to start printing the test card Q The test card will be printed in a few seconds G It will provide you with information such as the printer model and serial number The printed card will be ejected into the reject hopper gt Information about the test card A test card Confirms the printing quality in colour and monochrome Confirms proper ribbon synchronisation e Displays the printer model e Displays the pr
30. er cable UK e D D 9 9 9 9 Alpha www alphacard com 877 232 6799 63
31. er in upper position and smartcard contact station in lower position Lastly the encoding module has a dedicated motherboard fitted with a number of connectors enabling contact and contactless smartcard encoders to be mounted An attachment support found on the back of the raLiE m T Lim can be used to fif such encoders inside the device Before attempting any work on the encoding module it is essential to turn the machine off and unplug the power cable 1 For further details about the encoding module and its features please refer to the KU15 manual available from your Evolis dealer 14 1 4b FUNCTIONAL CHARACTERISTICS amp AVAILABLE OPTIONS The encoding unit comprises e a fixed electronic component fitted under the mechanical component e a motorized assembly including connection sockets a magnetic stripe read write head a smartcard contact station along with a location for detachable antennas or encoders with or without integrated antenna In its basic configuration the module comprises e An encoding unit turning mechanism e An ISO 7811 magnetic encoding unit 3 tracks HICO LOCO e An ISO 7816 2 smartcard contact station e An antenna support attachment e 2 x internal USB ports for connecting a contact smartcard encoder and a contactless smartcard encoder 2 x RS232 serial ports including one also supporting TIL for connecting a contact smartcard encoder and a contactless smartcard encoder e Intern
32. face There is a very wide variety of contactless cards and each card has specific technical properties associated with an equally specific type of encoder See your Evolis dealer for further information E000 gt Location of antenna or of encoder with integrated antenna By means of a specific command the card Is positioned close to the antenna such that the card lies within its radio range Reading data from or writing data to the card can then start The programming sequence for a smartcard is always carried out before the printing Card positioning On the face of it there are no restrictions on card positioning when programming in contactless mode However the miniaturisation of components is bringing about the emergence of cards fitted with mini antennas In this situation please see your card supplier for further information about where this mini antenna is located in the card so as to present the card as close as possible to the encoder s antenna Doing so will ensure optimum encoding of the cards 22 gt Command sequence for positioning the contactless smartcard A sequence of commands must be sent via the printers interface to insert a card in the printer then position it close to the antenna to establish radio communication between the card and the encoder The command sequence is as follows Sending t
33. facture 2009 the undersigned Mr Serge Olivier hereby declare that the equipment named above used and installed in accordance with the notice complies with the essential requirements of Directives 2006 95 EC and 2004 108 EC by application of the following standards EN 60950 1 of 2006 All EN62311 of 2008 EN 55022 of 2006 Al EN 61000 3 2 of 2006 EN 61000 3 3 of 1995 A1 A2 Full name Serge Olivier Position Technical director Date July 2009 Signature Manufacturer name Manufacturer address This is a Class A device Operation of this equipment in a residential area may cause interference to radio communications Should this occur the user may be asked to take appropriate measures EUROPE Norway Only This product is designed for an IT power system with phase to phase voltage 230V Earth grounding is via the polarized 3 wire power cord FI Laite on litett v suojamaadoitus koskettimilla varustettuun pistorasiaan SE Apparaten skall anslutas till jordat uttag NO Apparatet m tilkoples jordet stikkontakt FCC Federal Communications Commission notice Radio frequency interference in the United States C The Quantum2 model complies with the following specification FCC Part 15 Subpart A Section 15 107 a and Section 15 109 a Class A Digital device Additional information This equipment has been tested and found to comply with the limits for a Class A digital device pursuan
34. g and using your printer read this manual carefully If you do not manage to solve your problem you can obtain further information and help from the Evolis partner network 4 5a EVOLIS PARTNER NETWORK For any unresolved technical problem contact an Evolis dealer If you do not know any Evolis dealers visit the www evolis com website and send us your question Evolis will pass on the contact details of your nearest Evolis dealer When calling an Evolis dealer you need to be close to your computer and ready to provide the following information 1 Your printer model and serial number e The configuration and operating system that you are using A description of the incident that has occurred e A description of the steps that you have taken to resolve the problem In addition to enable you to find answers to your questions 24 7 the www evolis com website includes a number of aspects related to day to day use of your printer 4 5b FINDING INFORMATION ON WWW EVOLIS COM If you need additional technical help you will find a great deal of information on using and troubleshooting Evolis printers in the Drivers and Support section on the Evolis website www evolis com This section offers downloads of the latest versions of firmware print drivers and user manuals videos about using and maintaining Evolis printers and an FAQ section giving answers to the most frequently asked questions FAQ Frequently Asked Questions 53 Appendix
35. he SIC sequence e card is moved from the feeder towards the antenna and is positioned close to it e he chip is programmed via the computer s serial or USB interface connecting the built in encoder to the computer Refer to the Evolis printer Programming Guide for further details on programming contactless smartcards EM Refer to the KU15 Quantum Encoding Module manual for further details on connecting the smartcard encoder 23 Prinfing 1 The information about the procedures described in this section refers to a Windows 7 environment 2 1 Installing the print driver Configuring the printer and its driver is a very important step and requires very special care In fact inappropriate settings are a factor having a negative impact on the quality of card customization It is therefore essential to proceed in stages changing settings only when you are completely sure Evolis offers the option to revert to the factory settings at any time if the adjustments made do not give the expected results Your printer is delivered with a CD containing the print drivers for Windows and Macintosh platforms To install a print driver insert the CD into your computer and select the print driver menu A program will guide you through the entire installation process Do not connect your USB cable to your computer until prompted to do so by the installation program For the connection procedure see the section on Connecting the P
36. ing i protect the integrity of the Quantum printer 1 4c TURNING THE ENCODING MODULE i Turning the encoding module should only be done after turning the machine off and unplugging the mains e power cable 1 Open the encoding module cover E 2 With one hand press the button to release the encoding module and with the other lift it Uo vertically Turn the encoding module around 1805 Put it back in the machine The module should click into place G Close the cover again Turn the printer on again using the ON OFF button 16 1 4d REPLACING THE ENCODING MODULE Despite the attention paid to the manufacture and quality of our products the need to replace the encoding module may arise over the lifetime of the machine The module can be replaced by the user with no tools needed simply by following the instructions very carefully Before doing anything else please contact your Evolis dealer in order to check the advisability of replacing the encoding module The dealer will supply a new encoding module if need be Under these circumstances the following procedure will need to be scrupulously carried out in order to keep very high quality encoding copying the properties and settings for the replacement module into the printer To exchange the encoding module please proceed as follows Replacing the encoding module should only be done after turning the machine off and unplugging the mains D power cable
37. inter s serial number 40 4 3b IDENTIFYING INSTALLED SOFTWARE VERSIONS under Windows 7 As previously shown you can easily identify the version of the software embedded in your printer firmware number by means of the test card You can also identify the version of the print driver installed as follows 1 From the Start Windows logo button found bottom left on the Windows task bar select Peripherals and printers 2 Select your printer and double click From the Printer menu select Properties Go to the Graphics tab and then click the About button 4 4 4 Troubleshootin A Do not attempt to use tools or other items to repair your printer in the event of problems in case major damage 3 y is caused 4 4a PRINTING PROBLEMS No printing e Check the print driver Check that there is a print driver for your printer in the Windows configuration Check that the printer is selected as the default printer e Check the printer s power supply Check that the power cable is correctly connected to the printer and to a working electrical socket Check that the printer is on and that the push button is lit Make sure you are using the power supply unit supplied with the printer Check the USB cable Check that the USB cable Is connecting the printer to your computer e Check the ribbon Check that the ribbon is fitted correctly and that the cover is closed 5 Check the cards Check that there are cards in th
38. llation 1 3a CONNECTING THE PRINTER Connection to the power supply The printer must be connected to a properly protected and earthed electrical installation FI Laite on liitett v suojamaadoitus koskettimilla varustettuun pistorasiaan NO Apparatet m tilkoples jordet stikkontakt SE Apparaten skall anslutas till jordat uttag This is a Class A device Operation ofthis equipmentin a residential area may cause interference to radio communications Should this occur the user may be asked fo take appropriate measures Q Connect the power cable to the power supply unit then plug the power cable connector into the printer e Next plug the end of the power cable into an earthed power socket Power up the printer by switching the switch to ON e The display on the control panel lights up and the message INITIALISATION is displayed Once the start up sequence has finished the screen displays READY and the LED is a steady green light Should this not be the case the installation has not been carried out correctly Check the installation P Ethernet JL Before attempting any maintenance always ensure that the power switch is in the OFF position and that the power cable is unplugged Fo
39. minating unit Du 10 double sided adhesive cards Periodic cleaning kit for servicing the cleaning roller and print head AERO 5 adhesive cards 5 swabs Advanced cleaning kit for a thorough clean of the printer ACLOO2 2 T shaped pre impregnated cards 2 adhesive cards 1 pen 1 box of 60 pre impregnated antistatic O wipes Adhesive Card cleaning kit for servicing the cleaning roller Q0 50 adhesive cards ACLOOA il shaped card cleaning kit for cleaning the card feed rollers D 10 pre impregnated T cards ACLOOS Pen cleaning kit for print head cleaning D 3 cleaning pens use up to 8 times per pen 62 Printer accessories S2304BB Extra card feeder for 100 cards brilliant blue e S2304FR Extra card feeder for 100 cards flame red e S53040C Extra card feeder for 100 cards ocean blue e D SS OZ Extra card feeder for 100 cards flame red e e S5304JC Extra card feeder for 100 cards jungle green o S53050C Manual card feeder ocean blue e e S5305FR Manual card feeder flame red e 5305JG Manual card feeder jungle green e A5310 Carrying case Delivered in a cardboard box o A 3309 Carrying case Delivered in a cardboard box e A5306 Carrying bag Delivered in a cardboard box e A5017 1 80m USB cable e D D 9 DDO A5008 Power supply unit e D 9 D 9 A7004 Power supply unit e D A5009 220V power cable EUROPE e D D 9 9 9 9 A 5010 110V power cable US e D e D D A5019 220V pow
40. mponents are damaged in cos transit these components will no longer be covered by the warranty You will be charged for new packaging for shipping the printer back to you Accessories supplied with your printer Power supply unit VP ELECTRONIQUE Type PAC150M or PROTEK POWER Type PUP150N 14 Mains power cable USB interface cable e Installation and documentation CD ROM e Starter cleaning kit e Quick installation guide e Warranty notice e Compliance statement documentation If any of these components is missing please contact your Evolis dealer Use only the power supply unit supplied with your Evolis printer VP ELECTRONIQUE Type PAC150M or PROTEK POWER Type PUP150N 14 Use only the USB cable supplied with your Evolis printer The Evolis printer must be placed in a dry location protected from dust and draughts but well ventilated Take care to keep your printer on a flat sturdy surface able to bear its weight 1 2 Description of the printer and its functions 1 Card inout feeder 9 LCD control panel 2 Encoding module 10 Power cable socket 3 Printing module 11 On off switch 4 Output stack 12 Ethernet socket 5 Reject hopper 20 x 0 76 mm or 30 mil cards 13 Computer USB socket 6 Centralised locking option 14 DB connectors 7 C
41. oducts e You have followed the cleaning and servicing cycles scrupulously e You are working in a dust free environment complying with the technical specifications e You are using flat cards with no rough patches which could damage the print head surface Please refer to the warranty conditions for further information 47 To exchange the print head please proceed as follows Z1 Before changing the print head please unplug the power cable Step 1 Removing the defective print head ap Open the printer cover e Locate the print head 6 Press on the plastic part found at the bottom as shown on the diagram in order to free the lugs from the retaining fork then remove the lugs from their slots e Tilt the head carefully and disconnect the connector linked to the cable without using force on the mechanism 48 gt Step 2 Installing the new print head Note the code shown on the white label stuck on the print head You will be asked for this code in Step 3 e Pick up the new print head and turn it towards you with the white connector visible 6 Connect the cable into its socket making sure it is the right way round Do not use any force as this part is relatively fragile
42. over opening button printing module 15 Peripheral USB socket 8 Cover opening button encoding module CNN N WS A SBT S SHG ra o N N D C Hd vt O C 600 9 n z QO O 0259292 AED 009 3 C O T cocog O X g a ce x oe 0 6 O C gt O 0 c 0 6 O O oO C gt c c C nu lt a O R S e S ow OR S GN N N N CN NY N a ct NO e Us C O oW em D QO M E D N N O V EV c O gt 5 gt O o 5 0 3 O O O 9 o O _ LY od O e O 0 0 v 3 O Quo oe 0 0 gt QO c SN GO i gt KUA Q c OQ E 25 cg 0 CDOS c ditm C ce 0 x4 ootooog000 o 0 0 0 5 5 6 OOE OUO 0 N On O W oc c NN CN 1 3 Insta
43. ox e D A5050 Plastic badge clip perforated with 5 mm hole 100 clips box e D Paper cards C2001 Blank paper cards 0 25 mm 5 packets of 100 cards e RW cards C5101 Blank RW PYC cards in blue 0 76 mm 100 cards box e c 5 05 Blank RW PVC cards in blue with HICO mag stripe 0 76 mm 100 cards box o C5201 Blank RW PVC cards in black 0 76 mm 100 cards box e C5203 Blank RW PVC cards in black with HICO mag stripe 0 76 mm 100 cards box e use the BlackWAX ribbon for printing on paper cards 61 Software and accessories L8001 eMedia Card Designer software Pro Edition unrestricted version all database types e D e D D Q L8002 eMedia Card Designer software Standard Edition unrestricted version Excel database connection e D e D D Q Maintenance kits UltraClean cleaning kit for full printer cleaning cod 5 pre impregnated cards 5 swabs 1 box of 60 pre impregnated wipes gt gt 2 PrinterClean cleaning kit for cleaning the card feed rollers A5002 i i j O e EP 90 isopropyl alcohol impregnated cards delivered in individual sachets 2 gt 2 gt gt HeadClean cleaning kit for cleaning the print head sue 25 swabs with foam ends and reservoir with isopropyl alcohol IPA 2 gt DustClean cleaning kit for cleaning roller servicing A 3004 ds 1 dispensing box of 60 pre impregnated anti static cleaning wipes LamClean cleaning kit for cleaning the la
44. r s attention When idle after a short phase when the printer is turned on the control panel shows the following status Line 1 printing module status READY Line 2 encoding module status READY A or READY B the letter A or B corresponding to the encoding module position When running the information shown varies e Upper line Printing module status e Lower line Encoding module status e Steady green LED Pending e Flashing green LED Data transfer with the PC or printing in progress e Fixed or flashing red LED warning or error message display 36 In the event of operator intervention activating the menu the LCD unit is converted into a dialogue and configuration support interface The lower line of the display unit is used to show the function of the control panel buttons at any time within a context based menu Generally speaking unless otherwise indicated navigation works as follows Choice line Navigation line Esc Escape r i C9 OK Interrupts Confirms the Operation parameter and and returns to returns to the previous level elec 5 Forward previous level Scrolls back Scrolls forward 37 4 2 Warnings and diagnosis Although the Evolis printer was designed to work independently keeping user involvement to a minimum it may nonetheless prove useful to gain some familiarity with the main warnings Initialisation Ready P
45. r your personal safety ensure that both remain easy to access especially in the event of an emergency To save energy the printer will automatically switch itself to standby mode after 10 minutes of inactivity gt Connecting the USB cable A Under no circumstances should you connect the USB data cable before installation of the printer driver is o complete Refer to the section on printer driver installation for further details and follow the instructions carefully 1 3b RIBBONS Evolis original ribbons optimise your printer s operation and avoid causing damage to it The use of ribbons from other suppliers is liable to damage your printer and voids the manufacturer s warranty for the printer For optimum print quality Evolis recommends that the printer is fully cleaned every time the ribbon is changed See the Servicing and Maintenance section of this manual Fitting the ribbon TE Ensure that the appropriate ribbon type is selected in the print driver 9 Open the printing module cover e Insert the ribbon as shown Close the cover and press until a click is heard
46. res 700 cards 1 600 cards So for example for a Tattoo2 printer If you insert 50 cards after the cleaning warning is triggered you have only 50 more cards before cleaning the printer and keeping your warranty valid 30 Follow the procedure below Repeatedly running the cleaning card through the printer cleans the feed rollers the cleaning rollers and the print and magnetic head 1 Open the printing module cover e Remove the ribbon found inside if appropriate Close the cover e Remove the feeder from the printer as shown Obtain a new cleaning card supplied by Evolis and open the menu on the LCD display by pressing the keys Select the Cleaning menu and confirm with OK Q Insert the cleaning card manually and push it into the machine This will load automatically Cleaning starts the display indicates Cleaning The cleaning card will be automatically ejected into the reject hopper Replace the fee
47. rinter Follow the installation procedure scrupulously Some versions of Windows require the user to have administrator Em rights to install the driver 24 2 2 Managing the print settings Before using your printer it is essential to check and or change the default print driver settings e Ribbon type e Card type e Finish treatment You will find more detailed information about the cards recommended by Evolis in the Evolis High Trus list of consumables Pay attention to the settings defined under the print driver Properties and do not hesitate to contact your Evolis dealer for any advice and assistance needed before making any changes o ay E These print settings are accessible e From the Start Windows logo button found bottom left on the Windows task bar select Peripherals and printers e Select your printer and double click e From the Printer menu select Properties e The first properties configuration screen for the equipment then appears e The main tabs used to define the settings are Graphics and Tools 25 Evolis Ouantum2 Properties General Sharing Ports Advanced Color Management Security Graphics Tools Ribbon R3511 5 panel color ribbon YMCKO v 0 A 5 panel colour ribbon yellow magenta cyan black and vamish for colour printing over the whole surface of the card Parameters Front side Po
48. rinter Cover Open Feeder Empty Output hopper Full No Feeder No Output hopper Feeder Almost Empty Output hopper Almost Full No Encoding Module Ribbon error Cleaning Required Mandatory Cleaning Reject hopper full Print Head Error Startup in progress The printer is ready to receive your data The printer cover is open The card feeder is empty The card output hopper is full The card feeder is absent or is not correctly installed The output hopper is absent or is not correctly installed The feeder is about 90 empty The output hopper is about 90 full The encoding module is absent or is nof correctly inserted No ribbon in the printer The ribbon is finished The ribbon is not correctly fitted The ribbon is torn The printer may be cleaned The printer must be cleaned The hopper containing the rejected cards is full The printer has detected a problem with the print head Print jobs are interrupted NO Yes Yes Yes Yes Yes NO No Yes Yes Yes Yes Yes Yes Close the cover again The printer starts Up Put cards into the feeder Empty the output hopper Check that the feeder is in place Check that the output hopper is in place Check that the encoder module is in place Check the condition of the ribbon in the printer If you have a print job in progress this restarts with a new card See section 3 Maintenance See section 3 Maintenance Empty
49. rinter and print head 1 year warranty 2 limited to 500 000 cards inserted Card types PVC and composite PVC cards PET ABS and special clear overlay cards Card format ISO CR 80 ISO 7810 53 98 mm x 85 60 mm 3 375 x 2 125 Card thickness From 0 76 mm 30 mil to 1 mm 40 mil Card feeder capacity 500 cards 0 76 mm 30 mil Output hopper capacity 500 cards 0 76 mm 30 mil Dimensions Without card feeders 215 mm H x 850 mm L x 300 mm W With card feeders 567 mm H x 850 mm L x 300 mm W Weight 21 7 Kg 47 8 Ibs Connections USD port cable supplied Ethernet TCP IP port Power supply Power supply unit 100 240 V AC 50 60 Hz 2 A Printer 24 V DC 6 25 A Environment Min max operating temperature 15 30 C 59 86 F Humidity 20 to 65 non condensing Min max storage temperature 5 70 C 23 158 F Storage humidity non condensing from 20 to 70 Ventilation in operation free air Under specific conditions 2 Warranty subject to strict compliance with specific usage and maintenance conditions and the use of Evolis High Trust consumables Appendix B BI Compliance statements In this section you will find the certifications for your Evolis printer B1 Compliance statements Safety and Electromagnetic Compatibility Evolis Card Printer 14 avenue de la Fontaine Z 1 Angers Beaucouz 49070 Beaucouz France Equipment name Quantum2 Year of manu
50. rtrait Landscape Card management Card predoading Printing 0 m Dual sided printing E Rotate by 180 Advanced settings Predoading for best printing time gt Graphics tab Ribbon type Front back printing e he card loading method e Card orientation portrait or landscape e Number of copies e Advanced options General Sharing Ports Advanced Color Management Securty Graphics Tools gt Tools tab Magnetic encoding option configuration and testing e Printing a test card e Cleaning the printer e Printing a technical test card e Dialogue interface with the printer ne Evolis Ouantum2 Properties Maintenance Test card Printer cleaning Technical test card Printer command Bici Direct communication with Printer Dialog with printer Magnetic encoding Encoding settings We recommend that you print a test card when first using the printer and keep if This card records information such as the model and serial number which you could be asked to provide if you call technical support 2 3 Printing a card A large number of Windows applications allow documents to be printed for example the tools in Microsoft s Office suite MS Word MS Access MS Excel MS PowerPoint To gain familiarity with the layout of a card and configuring its formatting and printing we suggest the following example
51. stripe encoded using low coercivity Direct encoding Coercivity EE ton cory Direct encoding is used to directly encode one or more magnetic stripes from this window Teck mana simply by selecting them and entering the data to be encoded Click on the Execute sen encoding button to run the encoding cycle leto e Automatic detection permits encoding of magnetic stripe cards from applications under Bose Reve oby ds Train cade Windows such as Word for example A text field enclosed within and characters encodes the DATA data on track 1 or other character which the user can define will be interpreted as an encoding command by the print driver i ok cem av Reset to default settings Cleaning the magnetic encoder The magnetic encoder head requires regular maintenance in order to ensure the integrity of the data encoded onto cards Cleaning of the magnetic encoder is carried out when the printer runs a cleaning sequence with pre impregnated cards see the Maintenance section of this manual for further information Repeatedly running the cleaning card through the printer cleans the card feed rollers the cleaning roller the print head and the magnetic encoder read write head If in between two printer cleaning runs the read write process fails with more than one card it is recommended to run a printer cleaning sequence manually pleas
52. t to Part 15 of the FCC Rules These limits are intended to ensure reasonable protection against harmful interference in a professional installation This equipment generates uses and can emit high frequency energy and if it is not installed and used in accordance with the instructions in the user manual risks causing harmful interference to radio communications However it is not guaranteed that this interference will not occur in a residential installation If this equipment causes harmful interference to radio or television transmissions which can be determined by switching it successively on and off the user is invited to eliminate this interference at his expense Use of a shielded twisted pair cable is necessary to comply with the restrictions laid down by part 15 of the FCC Rules for Class A digital devices Pursuant to Part 15 21 of the FCC Rules any changes or modifications made to this equipment without the express written consent of Evolis Card Printer may cause harmful interference and void the FCC authorisation to operate this equipment Japanese radio frequency interference VCCI This equipment is Class A information technology equipment based on the rules laid down by the Voluntary Control Council For Interference by Information Technology Equipment VCCI Its use in or close to a residential area may cause radio interference in which case you must take appropriate steps c OX HHLBRESSRESAEMAHBAS VCCI DA E NAD STZ
53. the reject hopper See section 3 Contact your Evolis dealer to obtain assistance T Mechanical Error Magnetic Error Cooling Printing Encoding Downloading Restarting Waiting Cleaning Processing The printer has detected a card transport problem in the printing module or turnover area The magnetic stripe is facing the wrong direction in the feeder The encoding type is incorrectly configured HICO or LOCO he encoded data does not comply with ISO 7811 standards or with the predefined settings in the print driver properties Cooling of the current printing module Printing in progress Encoding in progress Loading Firmware in progress To permit correct execution of this operation do not disconnect the printer or the PC The printer is restarting following firmware loading Waiting for the end of processing Cleaning procedure execution in progress The printer is receiving data Yes Yes No NO No No No No No Open the equipment cover and remove the ribbon Remove the jammed card carefully taking care not to damage the printer and its components Replace the ribbon close the covers The printer starts working again If the problem persists contact your Evolis dealer for assistance Refer to section 1 4 of this manual for further information Press the control button for one second The printer will restart the magnetic
54. ve time during installation and use As with all Evolis products a great deal of care has been taken over this manual However should you find an error please let us know by emailing us at info evolis com Contents The bookmarks found top left of your screen can be used to navigate between the various sections in this user guide Icons The following icons are used in this manual to highlight important information E Information providing further details or depth about certain points in the main text NF h Indicates that failing to take the recommended action is liable to damage your printer This symbol indicates that a video showing the procedure is available on the www evolis com website Getting started 1 1 Unpackin Your printer is supplied with several accessories that we ask you to look at closely This list may vary depending on your location The printer is shipped in special packaging designed to prevent any damage in transit If you notice any visible damage do not hesitate to contact the shipper and immediately inform your Evolis dealer who will tell you the procedure to follow Evolis takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry You will be asked for the full original packaging outer box inner wedges and protective bags in the event that the printer is returned If the printer is returned without its original packaging and co
55. vironment and reduce the pressure on our natural resources we recommend that you use existing collection systems These systems will appropriately re use or recycle most of the materials of your end of life equipment The crossed out dustbin symbol on your device is a reminder to use these systems LA If you need further information on collection re use and recycling systems contact your local or regional waste management body Do not hesitate to contact us to find out more by visiting our website at www evolis com or by emailing the following address info evolis com About your new printer Thank you for choosing an Evolis printer Using your new printer you will be able to create a wide variety of high quality cards and badges which can be printed in various thicknesses colours and styles This printer uses consumables and accessories available from Evolis For further information visit our website at www evolis com Warranty registration Please register on line at www evolis com to receive our special offers and general information Once on the website click on Drivers and Support then on Register your printer and fill in all the fields in particular stating the model and serial number found on your printer Getting started The purpose of this user guide is to guide you step by step through your printer and how it works Take some time to read it in order to better understand your printer and its features and to sa
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