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1. You shall not assign sublicense sell rent lease loan convey or transfer to any third party or send or bring the SOFTWARE out of the country where you originally obtain it to other countries without required authorization of applicable governments or copy duplicate translate or convert to another programming language the SOFTWARE or accompanying documentation except as expressly provided herein Except as expressly permitted under the applicable law you shall not alter modify disassemble decompile or otherwise reverse engineer the SOFTWARE or accompanying documentation and you also shall not have any third party do so 2 BACK UP COPY You may make one copy of the SOFTWARE solely for a back up purpose or copy the SOFTWARE onto the permanent storage device e g a hard disk of your computer and retain the original for a back up purpose Except as expressly permitted under the applicable law any other copying of the SOFTWARE is a violation of this Agreement You must reproduce and include the copyright notice on the back up copy 3 SUPPORT AND UPDATE Canon Canon s affiliate their distributor or dealer is not responsible for maintaining or helping you to use the SOFTWARE No updates fixes or support will be made available for the SOFTWARE 4 LIMITED WARRANTY AND DISCLAIMER OF INDEMNITY Canon Canon s affiliate their distributor or dealer will not guarantee uninterrupted service or absence or correctio
2. Removing and Cleaning the Pickup and Feed Rollers 1 Carefully raise the upper unit until it stops 2 Lift the roller cover and pull out and downwards ooueuojure y important When opening and closing the roller cover be careful not to touch the glass staple detection window If the glass gets dirty staple detection accuracy is degraded 37 3 Lift the pickup roller mounting lever and remove the 6 Use a moistened well wrung out cloth to wipe off any roller dust from the rollers 4 Pull the feed roller lock lever down and move it to Reinstalling Pickup and Feed Rollers the right to unlock the feed roller 1 Set the pickup roller in place and push the mounting lever 2 back to secure it 2 Align the notches in the shaft of the feed roller with the pins on the shaft in the scanner and place the feed roller into position 38 3 Push the feed roller lock lever up and move it to the left 2 to lock the feed roller in place A important When opening and closing the roller cover be careful not to touch the glass staple detection window If the glass gets dirty staple detection accuracy is degraded 5 Carefully lower the upper unit Press down on both sides of the upper unit to ensure that it is securely closed 2 Cleaning the Retard Roller Use the following procedure to remove
3. 14 Error Messages 45 H Handling tise peer m asa ua 3 Installation Location eese 2 IntrOQUCUOD 56 Memo 57 Memo 58 Canon CANON ELECTRONICS INC 1248 SHIMOKAGEMORI CHICHIBU SHI SAITAMA 369 1892 JAPAN CANON U S A INC ONE CANON PLAZA LAKE SUCCESS N Y 11042 U S A CANON CANADA INC 6390 DIXIE ROAD MISSISSAUGA ONTARIO L5T 1P7 CANADA CANON EUROPA N V BOVENKERKERWEG 59 61 P O BOX 2262 1180 EG AMSTELVEEN THE NETHERLANDS CANON LATIN AMERICA INC 703 WATERFORD WAY SUITE 400 MIAMI FLORIDA 33126 U S A CANON AUSTRALIA PTY LTD 1 THOMAS HOLT DRIVE NORTH RYDE SYDNEY N S W 2113 AUSTRALIA CANON SINGAPORE PTE LTD 1 HARBOUR FRONT AVENUE 04 01 KEPPEL BAY TOWER SINGAPORE 098632 CANON HONGKONG COMPANY LTD 19TH FLOOR THE METROPOLIS TOWER 10 METROPOLIS DRIVE HUNGHOM KOWLOON HONG KONG PUB CE IE 590 CANON ELECTRONICS INC 2007
4. 2 Press lt q or p gt to select a job 3 Execute the displayed job by pressing the Start key Menu Count Only Start Key 4 Open the folder specified during job registration to confirm that the image files have been created 23 oiseg CapturePerfect 3 0 CapturePerfect 3 0 is an ISIS compatible application developed for Canon document scanners CapturePerfect 3 0 includes the following modes Select the desired scan mode from the Scan menu to perform scanning For more information on CapturePerfect 3 0 refer to the CapturePerfect 3 0 Operation Guide Scanning with CapturePerfect The following three scanning methods are available from the CapturePerfect Scan menu Scan Batch to Printer Scan Batch to File Prints scanned images Saves scanned images as files in on a specified printer a specified folder Scan Batch to Mail Starts your e mail program and attaches the scanned image to a new e mail message Network DR X10C 24 Scan Batch to File Documents are scanned with the preset scanning conditions and the scanned image data is saved to a specified folder Scan Batch to Printer Documents are scanned with the preset scanning conditions and the scanned image data is printed on a specified printer Scan Batch to Mail Scanning is performed with the specified scanning conditions an
5. 23 CapturePerfect 3 0 24 6 Clearing a Paper Jam or Double Feed Error 28 Paper Jam 28 Handling a Double Feed 29 1 Turning the Power ON and OFF Use the power switch to turn the DR X10C scanner ON and OFF or if you are using a USB connection you can set the USB linked power switch A caution After turning the scanner OFF wait at least ten seconds before turning it back ON f the scanner is connected via SCSI cable always turn the scanner ON before turning the computer ON If you turn the computer ON before the scanner it may not recognize the scanner properly USB Linked Switch Setting with USB About the Power Switch connection only When the power switch located at the lower left side of the To set to have the computer s power switch turn the front of the scanner is turned ON the Document Feed Tray scanner ON and OFF as well you can enable the Auto opens automatically USB Power Off function You can change the Auto USB Power Off setting using the User Mode For details refer to the User Manual lt USB linked power switch Turning the computer ON or OFF turns the scanner ON document feed tray opens or OFF 14 2 Documents The DR X10C scanner can scan documents ranging in size from business cards and checks to 11 x 17 A3
6. Copyright Copyright 2007 by CANON ELECTRONICS INC All rights reserved No part of this publication may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying and recording or by any information storage or retrieval system without the prior written permission of CANON ELECTRONICS INC Disclaimers The information in this document is subject to change without notice CANON ELECTRONICS INC MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL EITHER EXPRESS OR IMPLIED EXPECT AS PROVIDED HERE IN INCLUDING WITHOUT LIMITATION THEREOF WARRANTIES AS TO MARKETABILITY MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OF USE OR NON INFRINGEMENT CANON ELECTRONICS INC SHALL NOT BE LIABLE FOR ANY DIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE OR LOSSES OR EXPENSES RESULTING FROM THE USE OF THIS MATERIAL Introduction Thank you for purchasing the Canon imageFORMULA DR X10C Document Scanner Please read this and the following manuals thoroughly before using the scanner to become acquainted with its capabilities and make the most of its many functions After reading the manuals store them in a safe place for future reference Manuals for the Scanner The documentation for the scanner consists of the Easy Start Guide and the Reference Guide this manual supplied with the scanner the User Manual and the CapturePerfect3 0 Operation Guide which are provided
7. Press the Open Close button and carefully raise the upper unit until it stops Closing the Upper Unit Carefully lower the upper unit Press down on both sides of the upper unit to ensure that it is closed securely 2 33 ooueuojure y Hint An error message appears on the display panel if the upper unit is open raised Cover Open C001 Cleaning Rollers with a Cleaning Sheet Rollers in the transport path are cleaned using the Cleaning Mode of the User Mode using a cleaning sheet Hint Each cleaning sheet is used several times to clean one side of the rollers Cleaning sheets can be purchased as consumables For details contact your local authorized Canon dealer or service representative Product Name Cleaning Sheets package of 30 Product Code 2418B002 Performing the Cleaning Mode Use the following procedure to perform roller cleaning using the Cleaning Mode 1 Press the Menu key on the control panel Menu Key a _ Bypass Mode _ The User Mode is activated Buzzer Control ON2 ON OFF 34 2 Press the lt q key once to display Cleaning Mode Cleaning Mode 3 Press Enter Enter Key The Cleaning Mode is enabled Cleaning Mode OK CANCEL 4 Press the lt q key to select OK and press Enter The Bypass Mode key lights and the Document Feed Tray rises as the scanner enters
8. sojduiex3 e2rjoeJd 48 The Scanner Is Not Recognized Connecting via SCSI If the scanner s SCSI connection is not recognized first confirm the following v Are the scanner and PC connected correctly using the proper cable v Is the scanner s power switch turned ON Y Is the SCSI card in the PC operating properly v Was the PC turned ON before the scanner important When using the SCSI connection if the scanner is turned ON after the PC it may not be properly recognized by the PC If this does not solve the problem consider the following possible causes Cause SCSI card is not compatible with the scanner Solution Use a recommended SCSI card Cause scanners SCSI ID is identical to the SCSI ID of another device Solution Check the SCSI IDs of all SCSI devices connected to the system and set a unique SCSI ID for the scanner Cause The terminator is not set correctly Solution When another SCSI device is connected between the scanner and the PC that device s terminator must be disabled set to OFF Cause There is a problem with another SCSI device that is connected in the daisy chain Solution Do not use the daisy chain connection configuration Scanning Is Not Performed If scanning does not start when it should first confirm the following v Are the scanner and PC correctly connected with the proper cable V Is the scanner s power switch turned ON If this does not
9. Specify the file name and the file type for saving the image data For details on the available settings in the Scan Batch to File Setting dialog box refer to the CapturePerfect 3 0 Operation Guide 10 Place your document and click Save to start scanning important You must load your documents as described below depending on the specified Feed Option setting If the Standard Feeding Feed Option is enabled load your documents before scanning When all of the documents have been scanned the Continue Scanning dialog box appears Continue Scanning Batch Separating Type None xi Scanner Setting Scanner Setting Save Rotated Image Save As Two Images 7 a Stop Scanning If the Manual Feeding Feed Option is enabled the Bypass Mode key is lit and the Document Feed Tray is raised You must insert one page at a time to be scanned and press the Stop button to display the Continue Scanning dialog box Menu Job ETT Wem f a Feed Option other than Standard Feeding or Manual Feeding is selected once you have started scanning each document placed in the Document Feed Tray is scanned and when no document is loaded the scanner enters the standby state If the Automatic Feeding Feed Option is enabled scanning is performed automatically whenever a sensor in the Document Feed Tray detects a loaded document
10. Such solvents may deform or discolor the exterior of the scanner and cause other damage When opening and closing the upper unit be careful not to get you fingers caught as this may result in personal injury When closing the imprinter cover make sure that it is locked Cleaning the Scanner so that will not open unexpectedly An error message appears on the display panel if the imprinter cover is open About the Cleaning Cloth Use the cleaning cloth supplied with the scanner to clean its interior When not using the cleaning cloth store it in the pocket inside the imprinter s cover Cover Open C009 Cleaning the Scanner Exterior To clean the outside of the scanner use a cloth dampened with water or mild detergent solution Wring out the cloth thoroughly and use a clean dry cloth to wipe the scanner dry Cleaning Cloth important To open the imprinter cover adjust the Document Feed Guides outward and press the tab indicated by the arrow in A ps the illustration to unlock the cover When closing the cover K A press the same tab with your finger to lock it NN WSS B Cleaning the Document Feed Inlet and Transport Path Dust or paper particles in the document feed inlet or inside the scanner can cause spots to appear in scanned images Use compressed air to periodically clean dust and paper particles from the inlet and the inside of the scanner After completing large scanning jobs t
11. and pressing the Stop key causes the Continue Scanning dialog box to appear f the Panel Feeding Feed Option is enabled the Start key lamp is lit You must load a document and press the Start key to scan Pressing the Stop button causes the Continue Scanning dialog box to appear Menu CoutOny _ Bypass Mode ras Start Key Lamp lights green 11 When the Continue Scanning dialog box appears verify that a document is loaded and click either Continue Scanning or Stop Scanning important If Use Continue Scanning dialog in the Scan menu is not checked scanning finishes without displaying the Continue Scanning dialog box S C Documents and Settings user M Eile 221 Edit view Page Options Help Select Scanner Scanner Setting Scan Page Scan Batch to File Scan Batch to Printer Scan Batch to Mail Scan To Presentation D Scan JOB Use Continue Scanning dialog 12 When scanning is complete select Exit from the File menu to quit CapturePerfect 3 0 27 oiseg 6 Clearing a Paper Jam or Double Feed Error If a paper jam or double feed occurs during scanning a paper jam message appears on the PC and on the scanner s display panel Use the following procedure to clear the paper jam A caution When removing jammed paper take care not to cut your hands on the edges of the paper Make sur
12. Guide y e e Windows Media Play Q Windows Movie Makd E Startup m Notepad Canon DR X10C 7 CapturePerfect 3 0 AllPrograms fai CapturePerfect 3 0 gt ES manual Windows media Player Windows Messenger Windows Movie Maker W MsN QD Outlook Express Electronic versions of all manuals are available for viewing from the Setup CD Read Manuals G Display Manual Easy Start cuice Bl Reterence cuide BJ User Manual CapturePerfect 3 0 7 operation guide Bp o gp OG EL Directive Click a manual you want o read To read manuals download the Acrobat Reador Adabe Reader Back Symbols Used in This Manual The following symbols are used in this manual to explain procedures restrictions handling precautions and instructions that should be observed for safety A wARNING Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly To use the scanner safely always pay attention to these warnings A caution Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly To use the scanner safely always pay attention to these cautions important Indicates operational requirements and restrictions Be sure to read these items carefully to operate the scanner correctly and avoid damage to the scann
13. Transport Rollers on p 42 important Rollers are consumable parts When the rollers start to wear out problems such as paper jams and misfeeds are more likely to occur If this happens replace the rollers regardless of the page count For information about the roller replacement kit contact your local authorized Canon dealer or service representative Cleaning Sheets Product Code 2418B002 This is a package of cleaning sheets for cleaning the transport rollers See Cleaning Rollers with a Cleaning Sheet on 34 54 External Dimensions 20 79 528 mm q Y 22 17 563 mm gt 21 10 536 mm gt 2 E 2 oe gd Y cS LI LT Y 33 90 861 mm gt 55 2 Index J CaptureP tfect 3 0 one oce ento 24 Tob Function aie ee u denen 23 Cleaning M feed rollet eene teet 37 Maintenance epe tete di te HR Een 32 glass 2 33 35 he pickup roller 37 ande ien thiet enisi 44 pl ten rollers eee pee PA 36 Moving the Scanner 20 3 retard rollerss open 39 O IJ M M S 33 Opening Closing the Upper Unit 33
14. be 150 dpi Color Scanned 300 dpi Black amp White Two Types of Output Image Other Functions Options Rapid Recovery System Imprinter Option When this function is activated and a sensor detects a misfeed due to a paper jam or double feed which causes feeding to stop scanning pauses to allow you to correct the cause of the misfeed after which scanning continues from the document page on which the abnormality was detected See Clearing a Paper Jam or Double Feed Error on p 28 The Rapid Recovery System is effective when feeding stops as a result of detection of a Paper Jam Double Feed Skew or Staple Dust Countermeasures The following functions are provided to prevent dust or paper particles from adhering to the scanning glass and affecting images Blower Airflow from a fan inside the scanner blows paper particles from the scanning glass Dust Wiper Before scanning a brush mounted on a roller on the opposite side of the scanning glass rotates to remove paper particles from the glass Dust Evasion Mechanism When a sensor detects dust on the scanning glass the sensor is repositioned to avoid appearing in scanned images The optional imprinter includes a Pre Imprinter to print on documents before scanning and a Post Imprinter to print on documents after scanning The Pre Imprinter and Post Imprinter can be used together Barcode Detection Option Barcodes on documents can be detected by inst
15. by Document Length The scanner stops feeding when a double feed is detected by comparing document lengths Using the length of the first document page as a reference the scanner detects a double feed when a page of a different length is fed Prescan At the start of scanning this function prescans the first page of a document and pauses so that you can use the first image to adjust the brightness and contrast before resuming scanning Verify Scan While scanning the count of document pages scanned is verified against a pre specified count or the count obtained from Count Only Mode Text Orientation Detection The text orientation on each page is detected and the scanned image is rotated in 90 degree increments as necessary for normalization Image Processing Prevent Bleed Through Remove Background Prevents the background or original image on the reverse side of thin originals from appearing in scanned images Image Rotation The scanner can rotate scanned images in 90 increments or detect the text orientation and rotate the image in 90 increments to correct its orientation Deskew The scanner straightens an image when it recognizes from the image that the document page was fed askew Skewed Image Deskewed Image Jeuueos y Hes noA 310439 Dropout and Color Enhancement Functions The scanner is equipped with drop out and enhancement functions that enable you to specify one
16. first confirm the following Are pages sticking together because of static electricity or another cause Are you attempting to scan a document with size paper thickness or quality that is not supported by the scanner See Documents on p 15 v Are the feed rollers dirty v Are the feed rollers worn out important Double feeding occurs when document pages stick together and incompatible paper thickness or quality can cause paper jams Check your documents carefully before loading Replacement rollers can be purchased as consumables If performance is not improved after cleaning the rollers contact your local Canon dealer or service representative to purchase a Roller Replacement Kit and replace the rollers pickup feed and retard rollers See Replacing the Transport Rollers on p 42 Saved Image Files Do Not Open If image files saved by CapturePerfect 3 0 cannot be opened by another application first confirm the following Y Does the application you are using support CapturePerfect 3 0 image file types bmp tif jpg and pdf If this does not solve the problem consider the following possible causes Cause application does not support multi page TIFF files Solution Open the files using an application that supports multi page TIFF files or save the images as single page TIFF files using CapturePerfect 3 0 Cause The compression format used by CapturePerfect 3 0 is n
17. min Duplex 256 images min 300 dpi Simplex 128 pages min Duplex 170 images min 400 dpi Simplex 76 pages min Duplex 76 images min 600 dpi speed priority Simplex 46 pages min Duplex 46 images min 600 dpi image quality priority Simplex 32 pages min Duplex 18 images min Other Double Feed Detection function Deskew Selectable Background Dust Countermeasures Auto USB Power Switching User Mode Long Document Mode and Folio Scan External Dimensions 20 79 W x 22 17 D x 14 77 H 528 mm W x 563 mm D x 375 mm H Maximum External Dimensions with Document Feed Tray and Eject Tray Open 20 79 W x 33 90 D x 17 01 H 528 mm W x 861 mm D x 432 mm H Weight Approx 86 lbs 39 kg Power Supply 120 V model AC 120 V 60 Hz 1 4 A 220 240 V model AC 220 240 V 50 60 Hz 0 8 A Power Consumption 120 V model Scanning 125 W Stand by Mode Sleep Mode 4 2 W 220 240 V model Scanning 125 W Stand by Mode Sleep Mode 4 5 W Noise Not more than 72 dB Operating Environment Temperature 10 to 32 5 C 50 to 90 5 F Humidity 20 to 80 RH The operating environment requirements when using an imprinter are those of the ink cartridge Specifications are subject to change without notice 53 xipueddy Consumables Roller Replacement Kit Product Code 2418B001 Replacement kit for transport rollers pick up roller feed rollers and retard roller See Replacing the
18. scanning glass cause lines or smudges to appear on images or dirty other documents Always clean the rollers or scanning glass after scanning a document written in pencil Scanning documents with pencil written on them may soil the rollers or scanning glass cause stripes to appear in images or dirty other documents When scanning a two sided document that is printed on thin paper the image on the opposite side of each page may show through Adjust the background color and scanning brightness from the application program before scanning Note that scanning the following types of documents can cause a paper jam or malfunction To scan such a document make a photocopy of the document and then scan the photocopy my d Wrinkled or creased Carbon paper documents Curled documents LJ Coated paper Torn documents Extremely thin translucent paper Documents with i paper clips or staples To scan bound multi page documents such as invoice booklets place the bound edge against the feeder inlet and scan by manual feeding To use the Long Document Mode feed document pages manually one after another 15 oiseg 3 Document Feed and Eject Trays Before scanning prepare the Document Feed and Eject Trays for the desired paper size Pr H 16 eparing the Document Feed Tray Opening the Document Feed Tray When the scanner is turned ON the Document Feed Tray opens automatically and mov
19. size The size and type of paper that can be fed depends on the feeding method Acceptable Documents The scanner can feed the following document sizes Size Width 2 to 12 01 50 8 mm to 305 mm Length 2 76 to 17 01 70 0 mm to 432 mm 2 76 to 39 37 70 0 mm to 1 m using the Long Document Mode Hint When the Long Document Mode is selected Paper Size Detection can be used for scanning documents up to 39 37 1 m long For details refer to the User Manual Paper Thickness Page Separation Feeding 14 to 32 Ib bond 52 g m to 128 g m 0 06 mm to 0 15 mm Bypass Feeding 11 Ib to 64 Ib bond 42 g m to 255 g m 0 05 mm to 0 30 mm Hint Continuous feeding feeds document pages one after another by the feed and retard rollers after placing a batch of documents in the Document Feed Tray Manual feeding requires feeding one document at a time while the Bypass Mode key on the control panel is lit and the Document Feed Tray is raised guru New Fie important A document must meet the following criteria to be scannable When scanning a multipage document pages must be grouped together so that they have the same size thickness and weight Scanning different types of paper at one time can cause the scanner to jam Always make sure that the ink on a document is dry before scanning it Scanning documents with the ink still wet may soil the rollers or
20. your local authorized Canon dealer or service representative to have the glass replaced 1 Carefully raise the upper unit until it stops 2 Press and hold the Start key on the control panel for approximately two seconds Menu Job Count Only New File Start Key The lamp beneath the scanning glass lights 35 ooueuojure y 3 Wipe any dust off the scanning glass with a clean dry Hint loth a The platen rollers are cleaned by wiping while rotating the rollers in 4 Press the Stop key to turn off the lamp three stages 1 Carefully raise the upper unit until it stops 2 Press and hold the Stop key on the control panel for approximately seconds Bypass Mode New File Stop Key 5 Carefully lower the upper unit Press down on T Stop Key both sides of the upper unit to ensure that it is securely closed Each time you press the Stop key the upper and lower platen rollers rotate in the following order black white gt brush 2 Platen Rollers Black White dS 1 Background Rollers S White Y Cleaning the Platen Rollers LATTI Brush The platen rollers are located near the upper and lower sides AA of the scanning glass to brush away dust as the
21. AR Office Equipment Program As an ENERGY STAR Partner Canon Electronics Inc has determined that this machine meets the ENERGY STAR Program guidelines for energy efficiency The International ENERGY STAR Office Equipment Program is international program that promotes energy saving through the use of computers and other office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consumption It is an open system in which business proprietors can participate voluntarily The targeted products are office equipment such as computers monitors printers fax machine copiers and scanners The standards and logos are uniform among participating nations European Union and EEA only This symbol indicates that this product is not to be disposed of with your household waste according to the WEEE Directive 2002 06 EC and your national law This product should be handed over to a designated collection point e g on an authorized one for one basis when you buy a new similar product or to an authorized collection site for recycling waste electrical and electronic equipment EEE Improper handling of this type of waste could have a possible negative impact on the environment and human health due to potentially hazardous substances that are generally associated with EEE At the same time your cooperation in the correct disposal of this product will contri
22. Canon imageFORMULA DR X10C Reference Guide Please read this manual before using the scanner After you finish reading this manual keep it in a safe place for future reference READ CAREFULLY BEFORE OPENING THE SEALED DISK PACKAGE CANON SOFTWARE LICENSE AGREEMENT IMPORTANT READ THIS AGREEMENT BEFORE OPENING THE SEALED DISK PACKAGE BY OPENING THE SEALED DISK PACKAGE YOU ARE DEEMED TO AGREE TO BE BOUND BY THIS AGREEMENT This legal document is a license agreement between you and Canon Electronics Inc Canon BY OPENING THE SEALED DISK PACKAGE YOU ARE DEEMED TO AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT DO NOT OPEN THE SEALED DISK PACKAGE AND PROMPTLY RETURN THE CANON SCANNER THE DISK PACKAGE CONTAINING SCANNER DRIVER SOFTWARE PROGRAMS AND OR SCANNER UTILITY SOFTWARE PROGRAM PROPRIETARY TO CANON ITS LICENSOR THE SOFTWARE AND THE ACCOMPANYING DOCUMENTATION AND OTHER ITEMS TO THE PLACE WHERE YOU OBTAINED THEM FOR A REFUND BEFORE THEY ARE USED OR OPENED OR UNPACKED In consideration of the right to use the SOFTWARE you agree to abide by the terms and conditions of this Agreement 1 GRANT OF LICENSE Canon grants you the personal non exclusive right to use the SOFTWARE only on a single computer You shall need to obtain multiple licenses separately from Canon when you shall install the SOFTWARE on multiple computers
23. MENTATION 5 TERM This Agreement is effective upon opening the sealed disk package and remains in effect until terminated You may terminate this Agreement by destroying the SOFTWARE and any copy thereof This Agreement will also terminate if you fail to comply with any of the terms of this Agreement In addition to Canon enforcing its respective legal rights you must then promptly destroy the SOFTWARE and any copy thereof 6 U S GOVERNMENT RESTRICTED RIGHTS NOTICE The SOFTWARE is provided with RESTRICTED RIGHTS Use duplication or disclosure is subject to restrictions as set forth in either subparagraph 1 11 of the Rights in Technical Data and Computer Software clause at DFARs 252 227 7013 or subparagraph c 1 and 2 of the Commercial Computer Software Restricted Rights Clause at FAR 52 227 19 as applicable 7 SEVERABILITY In the event that provision of this Agreement is declared or found to be illegal by any court or tribunal of competent jurisdiction such provision shall be null and void with respect to the jurisdiction of that court or tribunal and all the remaining provisions of this Agreement shall remain in full force and effect 8 ACKNOWLEDGEMENT BY OPENING THE SEALED DISK PACKAGE YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT UNDERSTOOD IT AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS YOU ALSO AGREE THAT THIS AGREEMENT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF AGREEMENT BETWEEN YOU AND CANON C
24. ONCERNING THE SUBJECT MATTER HEREOF AND SUPERSEDES ALL PROPOSALS OR PRIOR AGREEMENTS VERBAL OR WRITTEN AND ANY OTHER COMMUNICATIONS BETWEEN YOU AND CANON RELATING TO THE SUBJECT MATTER HEREOF NO AMENDMENT TO THIS AGREEMENT SHALL BE EFFECTIVE UNLESS SIGNED BY A DULY AUTHORIZED REPRESENTATIVE OF CANON Should you have any questions concerning this Agreement or if you desire to contact Canon for any reason please write to Canon s local affiliate FCC REGULATIONS For 120 V model Document Scanner Model M11063 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determin
25. SCANNED ee e deeds Pert id vides sabe 32 P Cleaning Cloth 4 1 4 32 Paper Jams e tee tr a ua 28 Gleaning Mode ree a Rua 34 Part Names aiid E nctiofis ees orem LO 10 Cleaning Sheet seen 34 POWER du ated 2 Control Panel nuy esce hee OT 11 turning M mm 14 D Power Switch ui oe teo e setas 14 Disposal toast OU ORI ERN RE 5 Problems and Solutions 47 Document Eject Tray see 19 R eXternsion 7 77 y ep orae UE RR S 20 Rapid Recovery System 30 Document Feed Tray see 16 Replacing the Transport Rollers 42 17 replacement cycle tentes 42 home position a Et e a as 16 Roller Replacement 42 Document Feeding Methods 21 S continuous feeding 2 21 Safety Instructions sese 2 manual feeding 4 21 SCANNING BIO REM 23 Document Guides 17 19 Status Display dete tree HERE re RH 44 adjust zi iss o Cea ba eda 19 T DOCUMENES miis 15 47 Double Feed Errors 29 ae 2 Cain cde canes ass a a 47 E U Kaper SIDDDERS 20
26. User Manual for detailed information Scanner Features Long Document Mode Fast Document Feeding The scanner can scan up to 100 document sheets per minute of LTR A4 size paper in black and white grayscale and color scanning modes Scanning conditions LTR A4 portrait duplex 200 dpi Variety of Scanning Modes The scanner is equipped with six scanning modes Black and White Error Diffusion Advanced Text Enhancement Advanced Text Enhancement II 256 Color Grayscale and 24 Bit Color Advanced Text Enhancement can clarify scanned text by processing background or foreground colors 500 Sheet Feeder Up to 500 plain paper document sheets can be loaded in the document feed tray USB Linked Power Switch This User Mode setting enables the scanner s power to be automatically switched ON and OFF according to the connected computer s power state See About the Power Switch on p 14 Count Only Mode When operating the scanner as a stand alone device this mode counts the number of loaded document sheets Adjustable Document Feed Tray The home position height of the document feed tray can be adjusted up or down according to the number of document sheets to be loaded See Preparing the Document Feed Tray on p 16 Document sheets up to one meter 39 4 inches long can be scanned with Paper Size Detection Job Function Scanning conditions and the saving destination for image files are registere
27. age appearance seems to be application dependent try scanning with auto detection disabled Chapter5 Appendix 1 Specifications ee 52 Unit Specifications esses 52 GCornisumabl6es n riim tenete qa as 54 External Dimensions 55 2 rnidexa ciini tet bete Susu suq 56 1 Specifications Unit Specifications Type Desktop sheet fed scanner Scannable Document Requirements Width 2 to 12 01 50 8 mm to 305 mm Length 2 76 to 17 01 70 to mm 432 mm Weight Page Separation Feeding 14 Ib to 32 Ib bond 52 g m to 128 g m 0 06 mm to 0 15 mm Bypass Feeding 11 Ib to 64 Ib bond 42 g m to 255 g m 0 05 mm to 0 30 mm Document Feeding Methods Continuous Manual and Continuous Manual Document Page Count Up to 500 pages of good quality paper Scanning Sensor Contact image sensor Light Source LED Scanning Sides Simplex Duplex Scanning Modes Black and White Error Diffusion Advanced Text Enhancement Advanced Text Enhancement II 256 Level Grayscale and 24 Bit Color Scanning Resolution 100 150 200 240 300 400 and 600 dpi Scanning Speed LTR AA portrait Black and White 200 dpi Simplex 100 pages min Duplex 200 images min 300 dpi Simplex 100 pages min Duplex 200 images min 400 dpi Simplex 82 pages min Duplex 82 images min 52 600 dpi speed priority Simplex 82 pages min Duplex 82 images min 600 dpi im
28. age quality priority Simplex 25 pages min Duplex 50 images min Grayscale 200 dpi Simplex 100 pages min Duplex 200 images min 300 dpi Simplex 100 pages min Duplex 200 images min 400 dpi Simplex 86 pages min Duplex 86 images min 600 dpi speed priority Simplex 84 pages min Duplex 84 images min 600 dpi image quality priority Simplex 25 pages min Duplex 25 images min Color 200 dpi Simplex 100 pages min Duplex 200 images min 300 dpi Simplex 100 pages min Duplex 170 images min 400 dpi Simplex 76 pages min Duplex 76 images min 600 dpi speed priority Simplex 46 pages min Duplex 46 images min 600 dpi image quality priority Simplex 25 pages min Duplex 18 images min Scanning Speed LTR A4 landscape Black and White 200dpi Simplex 128 pages min Duplex 256 images min 300 dpi Simplex 128 pages min Duplex 256 images min 400 dpi Simplex 82 pages min Duplex 82 images min 600 dpi speed priority Simplex 80 pages min Duplex 80 images min 600 dpi image quality priority Simplex 32 pages min Duplex 64 images min Grayscale 200 Simplex 128 pages min Duplex 256 images min 300 dpi Simplex 128 pages min Duplex 256 images min 400 dpi Simplex 84 pages min Duplex 84 images min 600 dpi speed priority Simplex 82 pages min Duplex 82 images min 600 dpi image quality priority Simplex 32 pages min Duplex 64 images min Color 200 dpi Simplex 128 pages
29. alling the optional barcode module Patchcode Support Option By installing the optional patchcode decoder patch code sheets inserted between document pages can be detected for batch separation JOUULDS y Hes noA 310499 3 Names and Functions of Parts The names and functions of the DR X10C parts are shown below Front View Feeder Inlet and Eject Outlet 10 0 Document Eject Tray Scanned documents are output here 2 Document Feed Tray Load documents to be scanned 3 Power Switch Turns the scanner ON and OFF 4 Control Panel See p 11 Document Guides Adjust to match the width of documents so that ejected documents stack neatly Eject Paper Stoppers Adjust to match the length of documents to avoid document spillage Document Eject Tray Extension Extend as needed to match the length of the documents Document Guides Adjust to match the width of documents Document Guide Lock Lever Locks the Document Guides Document Feeder Tray Extension Extend as needed to match the length of the documents Rear View USB Connector Type B Connect the supplied USB cable here 2 SCSI Connector 50 pin half pitch D sub receptacle Connect the SCSI cable here 3 DIP Switch SCSI ID Selects the scanner s SCSI ID Power Connector Connect the supplied power cord here 5 Ventilation Holes Exhaust Fan Exhausts heat from insid
30. am When a double feed is detected while scanning the document pages for which double feeding was detected are ejected at the eject outlet an error message appears on the PC and on the display panel and transport stops Properties for Canon DR X10C on 571 0000 Basic Brightness Image processing Others Post Imprinter Staple Detection Background Color white When the Rapid Recovery System is disabled images scanned before the paper jam occurs are saved as files scanning finishes finished and an error message is displayed In this case restart scanning from the document page where the paper jam occurred or from the beginning When the Rapid Recovery System is enabled scanning pauses when a paper jam is detected and an error message is displayed o IMPORTANT Return the jammed document page to the top of the When double feed is detected following process occurs document stack yer to be scanned and press the Start key messages appear according to the Rapid Recovery System setting to resume scanning in the ISIS TWAIN driver 00 o o 75 3 Properties for Canon DR X10C on STI 0000 Basic Brightness Image processing Others Post Imprinter Menu Staple Detection Count Only _ New File Background Color white When the Rapid Recovery System is di
31. and reinstall the retard roller during cleaning or replacement A caution Do not use excessive force when removing or reinstalling the retard roller Doing so could damage the roller resulting in feed errors Removing and Cleaning the Retard Roller 1 Carefully raise the upper unit until it stops 2 Grasp the roller cover with your fingers and pull it up to remove it 39 ooueuojure y 3 Push the roller lock lever up and move it to the Reinstalling the Retard Roller left 2 to unlock the roller 1 Set the retard roller into place in the scanner 2 Align the notches in the roller with the shaft pins in the scanner then slide the roller lock lever in the direction indicated by the arrow 5 Use a moistened well wrung out cloth to wipe off any dirt from the roller j Pull the roller lock lever down to lock the retard roller in place 40 4 Replace the roller cover place 6 Carefully lower the upper unit Press down on both sides of the upper unit to ensure that it is securely closed 2 41 ooueuojure y 2 Replacing the Transport Rollers As the rollers start to wear out feeding quality declines and document feed errors such as paper jams become more likely If document feed errors continue to occur after cleaning the rollers purchase the Roller Replacement Kit and replace the transport rollers pickup feed and retard rollers Roller Replacem
32. bout the Power Switch 2 Documents cub REGES Acceptable 3 Document Feed and Eject Trays Preparing the Document Feed Tray Adjusting the Document Guides Preparing the Document Eject Tray 4 Document Feeding Methods Selecting the Document Feeding Method 5 Seallilig susci ERRARE RUM About the Job CapturePerfect 3 0 6 Clearing a Paper Jam or Double Feed Error 28 Paper Jam 28 Handling a Double Feed 29 vii Chapter 3 Maintenance 1 Regular Maintenance Cleaning the Scanner Cleaning the Glass and Rollers 33 Opening and Closing the Upper Unit 33 Cleaning Rollers with a Cleaning Sheet 34 Cleaning the 35 Cleaning the Platen Rollers 36 Cleaning the Pickup and Feed Rollers 37 Cleaning the Retard Roller 39 2 Replacing the Transport Rollers 42 Roller Replacement Cycle 42 Chapter 4 P
33. bute to the effective usage of natural resources For more information about where you can drop off your waste equipment for recycling please contact your local city office waste authority approved WEEE scheme or your household waste disposal service For more information regarding return and recycling of WEEE products please visit www canon europe com environment EEA Norway Iceland and Liechtenstein F r EMVG Dieses Produkt ist zum Gebrauch im Wohnbereich Gesch fts und Gewerbebereich sowie in Kleinbetrieben vorgesehen F r 3 GPSGV Maschinenl rminformations Verordnung 3 GPSGV Der h chste Schalldruckpegel betr gt 70 dB A oder weniger gem EN ISO 7779 Model Names The following names may be provided for the safety regulations in each sales region of the Document Scanner DR X10C Model M11063 Trademarks Canon and the Canon logo are registered trademarks of Canon Inc in the United States and may also be trademarks or registered trademarks in other countries Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and other countries Adobe Acrobat and Adobe Reader are registered trademarks or trademarks of Adobe Systems Incorporated in the United States and other countries ISISTM is a trademark of EMC Corporation in the United States Other product and company names herein are or may be the trademarks of their respective owners
34. color red blue or green to be omitted dropped out or enhanced when scanning respectively 9 Color Document Image with Red Drop Out set red filtered Remove Binder Holes Erases the shadows that appear on scanned images form binding holes on the original document Monthly Report Jul Monthly Report Jul Image with Binding Holes Image with Binding Holes Skip Blank Page The scanner scans both sides of a document and skips saving the image of any side it determines to be a blank page NI Two Sided Documents Images with Blank Page with a Blank Side Skipped Folio Scan Documents that are too large to fit in the feeder inlet can be folded and scanned on both sides and the images combined into a single image Front and Back Images Reconstructed Image Folio Scan supports up to A1 size 23 4 x 33 1 594 x 841 mm documents when used together with the Long Document Mode MultiStream Function The scanner supports MultiStream which depending on the software application can create two images with different scanning conditions from a single scan pass However this function is only available when using CapturePerfect 3 0 supplied with the scanner or another application program that supports the Multi Stream function m Document to
35. cord as this may damage or expose the cord s internal wiring resulting in a fire or electric shock E Leave sufficient space around the power plug so that it can be unplugged easily If objects are placed around the power plug you will be unable to unplug it in an emergency E Do not allow water or flammable substances alcohol paint thinner benzene etc to spill into the scanner as this may result in a fire or electric shock B Turn OFF the power switch for safety when not using the scanner for a long period of time such as overnight Also turn OFF the power switch and disconnect the power cord from the power outlet for safety when the machine will not be used for an extended period of time such as during consecutive holidays W Do not wear loose clothing or jewelry that may get caught in the scanner while you are using it This may result in personal injury Be extra careful of neckties and long hair If anything becomes caught in the scanner immediately disconnect the power cord to stop the scanner W Be careful when placing paper in the scanner and when removing jammed paper It is possible to cut your hand on the edge of a sheet of paper Disposal When disposing of this scanner make sure to follow all local ordinances and laws or consult with the retailer who sold you the scanner JOUULDS y MRIS noA 310439 2 Features The main features of the DR X10C are described below Refer to the
36. ct Name Roller Replacement Kit Product Code 2418B001 Pickup Roller ie Feed Roller Retard Roller Chapter 4 Practical Examples 1 Messages masa n n am eee Ba u debit 44 Status Display u oc au a asa aaa 44 Error Messages eene epe cimus 45 2 Troubleshooting sess 47 Trouble Categories 47 Problem and Solution 47 1 Messages There are two types of display panel messages status Indicator messages and error messages that appear when the scanner encounters a problem Status Display The following messages appear on the display panel to indicate the scanner s operating state Counting Count ings XXXXX Status Operating in Count Only mode B insert the Sheet Insert the Sheet Status In the Cleaning Mode waiting for the cleaning sheet to be inserted Press Start Key Press Start Key Status Waiting Load a document and press the Start key Ready Ready 00000 Status The scanner is ready to use 44 Scanning Scanning XXXXX Status Scanning is in progress B Sleeping Sleeping Status The scanner is entering the Sleep mode Press any Status The scanner is busy processi
37. d a MAPI compliant e mail client is started to generate a new e mail message with the scanned images as attachments Scan Page Only one page of the document is scanned Scan Job The scanning conditions and scan mode Scan Batch to File Scan Batch to Printer or Scan Batch to Mail are registered in advance as a job The scan job can then be performed by selecting the registered job from the drop down list or by clicking Scan Job on the toolbar CapturePerfect 3 0 Ele Scan Edt Page Options 855 Bear document Hint The following two scan jobs are already registered and up to 99 additional jobs can be registered Color Document Scan the document using 24 bit color simplex at 300 dpi resolution and save the file in the folder My Pictures under the folder My Documents Binary Document Scan the document in black and white simplex at 200 dpi resolution and save the file in the folder My Pictures under the folder My Documents Scan To Presentation This mode is convenient when a compact scanner is used in an environment such as a conference hall where it is connected to a large display or projector By setting CapturePerfect for full screen display before scanning scanned images are displayed at full size on the screen Hint This is not usually practical for large scanners such as the DR X10C Using CapturePerfect 3 0 This section describes h
38. d scan again See p 29 E Staple Detected Detected 1001 Staple Error Code J001 Problem A stapled document has been detected Solution Remove the staple s and rescan the document B Tray Error Tray Error E021 Error Code E021 Problem An error has occurred with the Document Feed Tray Solution Turn the power OFF and restart the scanner Count Mismatch Mismatch 0001 Count Error Code U001 Problem The specified count has not yet been reached Solution Check the document count and scan again Error Code U002 Problem Scanning finished without reaching the specified count Solution Check the document count and scan again 2 Troubleshooting This section describes the problems that may occur during use of the scanner and how to solve them Trouble Categories The following trouble categories are addressed The Scanner Does Not Turn ON See p 47 The Scanner Is Not Recognized Connecting via USB See p 47 The Scanner Is Not Recognized Connecting via SCSI See p 48 Scanning Is Not Performed See p 48 Slow Scanning Speed See p 48 Documents Do Not Feed Properly See p 49 Saved Image Files Do Not Open See p 49 Scanning Results Are Not as Expected See p 49 It you cannot resolve a problem contact your local authorized Canon dealer or your service representative Problem and Solution The Scanner Does Not Turn ON If the scanner doe
39. d with the job so you can scan using only control panel key operations See About the Job Function on p 23 Selectable Background Black or white background can be selected for document scanning Freely Adjustable Document Guides The left and right document guides can be adjusted so that documents can be positioned to scan either the left or right side See Adjusting the Document Guides on p 17 User Mode The User Mode functions can be employed to set the scanner for practically any condition For details on the User Mode settings refer to the User Manual Detection Functions Auto Image Type Detection The scanner automatically detects whether documents are in black and white or color Auto Paper Size Detection The document page size is detected before scanning Auto Size Detection Scanning Fixed Size Scanning Skew Detection Function The scanner stops feeding when a skewed document is detected as it touches the edge of the feeder inlet Staple Detection The scanner stops feeding when it detects the presence of stapled documents Ultrasonic Double Feed Detection Function The scanner stops feeding when the ultrasonic sensor detects that two or more document pages are feeding at the same time A non detection zone can be specified to avoid double feed detection in areas such as those containing adhesive labels Double Feed Detection
40. detection If two document pages were fed together rescan the double fed pages 2 Press lt q or p gt to select IGNORE or RETRY and press the Enter key Double Feed Double Feed IGNORE RETRY IGNORE Saves the image of the page that was detected as a double feed and resumes scanning RETRY The display panel appears as below Return the double fed document pages to the tray and press the Start key Press Start Key 30 Chapter3 Maintenance 1 Regular Maintenance 32 Cleaning the 32 Cleaning the Glass and Rollers 33 Opening and Closing the Upper Unit 33 Cleaning Rollers with a Cleaning Sheet 34 Cleaning the Cleaning the Platen Rollers Cleaning the Pickup and Feed Rollers Cleaning the Retard Roller 2 Replacing the Transport Rollers Roller Replacement 1 Regular Maintenance To maintain scanning quality routinely clean the scanner as described below A caution Do not use spray cleaners to clean the scanner Precision mechanisms may get wet and malfunction Never use paint thinner alcohol or other organic solvents to clean the scanner
41. e the scanner A caution Do not block the ventilation holes Doing so could cause the scanner to overheat creating a fire hazard Control Panel _ m Enter _ Menu Job L Count Only _ Bypass Mode u New File J Jl C999 Display Panel Displays the user mode job info and messages Enter Key Selects the user mode and accepts settings 4 P Keys Selects the user mode and job Menu Key Displays the user mode Job Key Displays jobs Count Only Key Feeds and counts the number of document pages Bypass Mode Key Raises the document holder for the non separating manual mode New File Key When Batch Separation by Key is enabled separates batches 9 Start Key Starts scanning Stop Key Stops the scanning process 11 Jeuueos y Buisf Hes noA Chapter2 Basic Operation 1 Turning the Power ON and OFF About the Power Switch 2 Documents Acceptable Documents 3 Document Feed and Eject Trays Preparing the Document Feed Tray Adjusting the Document Guides Preparing the Document Eject Tray 4 Document Feeding Methods Selecting the Document Feeding Method 21 5s SCANNING i eet aie redierat 23 About the Job Function a
42. e to remove all of the jammed paper Torn paper remaining in the scanner may cause future jams or damage to the scanner When opening and closing the upper unit be careful not to get your fingers caught as this may result in personal injury Paper Jam Handling When a paper jam occurs during scanning the following message appears on the display panel and transport stops Jam P 0 01 Hint The displayed error code indicates the location of the paper jam 1 Remove any documents that remain in the eject tray 2 Press the Open Close button and gently raise the upper unit 3 Remove the jammed paper important If paper has stopped in the midst of ejecting to the eject tray raise the upper unit slightly to remove it 28 To remove paper that has stopped inside the scanner open the upper unit as far as it will go 4 Close the upper unit slowly Make sure that the upper unit is completely closed by pushing on both edges with both hands until you hear a click 5 Check to verify the last saved image and resume scanning E When Press Start Key Appears When the Rapid Recovery System is enabled in the ISIS TWAIN driver settings the following message appears on the display panel after you remove the jammed paper Press Start Key Handling a Double Feed The Rapid Recovery System setting in the ISIS TWAIN driver causes the following process to occur after a paper j
43. ed by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of shielded cable is required to comply with class B limits in Subpart B of Part 15 of FCC Rules Do not make any changes or modifications to the equipment unless otherwise specified in the manual If such changes or modifications should be made you could be required to stop operation of the equipment Canon U S A Inc One Canon Plaza Lake Success NY 11042 U S A Tel No 516 328 5000 RADIO INTERFERENCE REGULATIONS For 120 V models This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the Interference causing equipment standard entitled Digital Apparatus ICES 003 of the Industry Canada R GLEMENT SUR LE BROUILLAGE RADIOELECTRIQUE For 120 V models Cet appareil num rique respecte les limites de bruits radio lectriques applicables aux appareils num riques de Classe B prescrites dans la norme sur le mat riel brouilleur Appareils Num riques NMB 003 dict e par l Industrie Canada International ENERGY ST
44. ent Cycle The feeding rollers are consumables that must be replaced after feeding about every 500 000 pages When the rollers have fed more than 500 000 pages a roller replacement message appears on the display panel whenever the scanner is turned ON When the scanner is configured to reboot with the computer a roller replacement message also appears on the computer screen important When the roller replacement message appears purchase the Roller Replacement Kit and replace the rollers by following the relevant steps in the cleaning procedures See Cleaning the Pickup and Feed Rollers on p 37 See Cleaning the Retard Roller on p 39 When the rollers start to wear out problems such as paper jams and document misfeeds may occur more frequently If this happens replace the rollers regardless of the page count of the roller usage counter Messages on the display panel can be cleared by pressing the Stop key However the messages will continue to be displayed each time the scanner is turned ON until the roller counter is reset Make sure to reset the roller counter when replacing the rollers For details on resetting the counter refer to Checking and Resetting the Page Counter of the User Manual 42 E Roller Replacement Kit The Roller Replacement Kit consists of replacement pickup feed and retard rollers For details contact your local authorized Canon dealer or service representative Produ
45. er Hint Indicates a clarification of an operation or contains additional explanations for a procedure Reading these notes is highly recommended How This Manual is Organized This manual consists of the following chapters Chapter 1 Before You Start Using the Scanner Provides an overview of the DR X10C Chapter 2 Basic Operation Describes the basic uses of the DR X10C Chapter 3 Maintenance Describes routine cleaning and roller replacement Chapter 4 Practical Examples Describes displayed messages and troubleshooting solutions Chapter 5 Appendix Provides a list of specifications and support information vi Table of Contents Introduction a T V Manuals for the Scanner v Symbols Used in This Manual vi How This Manual is Organized vi Chapter 1 Before You Start Using the Scanner 1 Important Safety Instructions 2 Installation un lg Em Moving the Scanner 2 Handling pete penes Disposal ut reads 5 2 Features x ico PEE Eder 3 Names and Functions of Parts Front View Feeder Inlet and Eject Outlet 10 Rear d IHE 11 Control Pariel cei e deir s 11 Chapter 2 Basic Operation 1 Turning the Power ON and OFF A
46. es to the specified home position height The height of the home position can be adjusted in three steps according to the number of document pages to be loaded at once up to 500 300 or 100 sheets The default setting is the lowest position which accepts up to 500 sheets For details refer to the User Manual Hint When opening the Document Feed Tray by hand place your fingers in the indents at both sides of the tray and open it gently B Closing the Document Feed Tray To close the Document Feed Tray lift it gently so that the sides of the tray hook into the scanner body then press it in at both sides Hint When power is switched OFF while the home position setting of the Document Feed Tray is high the tray moves to the lowest position before the scanner turns OFF A caution When the home position is set to high make sure to turn the power OFF before closing the tray Closing the Document Feed Tray while the scanner is ON may damage the scanner Document Guides Unlock the document guides by gently pressing both sides Adjusting the Document Guides of either guide and sliding the document guides to The document guides normally extend at equal distances from match the width of your document 2 the left and right of the center of feeding so that your documents are centered in the feed inlet However each document guide has its own lock lever so you can load documents to the left or r
47. ght document guide 3 Slide the right document guide all the way to the right P ina theD t Elect T reparing the Document Eject Iray N tec The Eject Tray includes two Document Eject Guides the e Eject Tray Extension and Eject Paper Stopper to be adjusted LH to match the length of your documents Document Guides Slide the document eject guides to match the width of your documents Hint The position of the document eject guides can be shifted to the left or right by holding one guide in place while moving the other To reset the guides so that they are equidistant from the center spread the guides all the way to the left and right 19 N oiseg Document Eject Tray Extension Pull outthe tray extension to match the length of your document Eject Paper Stoppers Raise the appropriate Eject Paper Stopper to stop ejected documents from spilling out of the eject tray Hint The eject paper stoppers are attached to the document tray extension so you can adjust their positions by moving the tray extension to suit your document length 20 4 Document Feeding Methods Two document feeding methods are available Continuous Feeding which feeds documents automatically from the document tray by the pickup roller and Manual Feeding which requires one document at a time to be positioned manually for transport by the feed roller while the pickup r
48. he Scan menu select Scanner Setting SA CapturePerfect 3 0 File Edt view Page Options Help Scan rage Scan Batch to File Scan Batch to Printer Scan Batch to Mail Scan To Presentation D Scan JOB v Use Continue Scanning dialog The Properties dialog box for the ISIS driver opens Properties for Canon DR X10C on 5 0000 Basic Brightness Image processing Others Post Imprinter Use Preference Save Mode Black and White Page Size Letter 8 5 x 11 in Dots per inch 300 dpi Scanning Side Simplex Deskew Maire Reduction None Defaut Heb 7 Set the scan settings Hint For details on the Properties dialog box refer to the User Manual 8 From the Scan menu select Scan Batch to File CapturePerfect 3 0 File Edit view Page Options Help Select Scanner Scanner Setting Scan Batch to Mail Scan To Presentation D Scan JOB v Use Continue Scanning dialog The Scan Batch to File Setting dialog box opens Scan Batch to File Setting Save in PPP z ek EB Filename Swe Save as type BMP File bmp X Cancel Type of batch separation None Ld Scanner Setting Scanner Setting Save Rotated Image SaveAs Two Images Use MultiStream MultiPage Settings Single Page Bagel ube Schema Settings 9
49. ight of center by locking the document guides at the appropriate positions Locking the Document Guides els Hint The positions of the left and right document guides can also be locked independently for off center loading For details see Adjusting the Document Guides p 17 Document Feed Tray Extension Pull out the tray extension as needed for the length of your Loading Documents at the Left Side document This example shows the procedure for loading documents Ris at the left side of the feeder N 1 Spread the document guides all the way to the left and right y di i fr 2 S 9 SN A 2 17 oiseg Load your documents against the left feed guide Lock the left document guide by pulling out the lock lever then slide the right document guide to the right edge of your documents Lock the right document guide and unlock the left document guide 5 Slide the left document guide to the left edge of your documents B Resetting the Document Guides i N To reset the guides so that they are equidistant from the center perform the following procedure to spread the guides to the left and right as far as they will go Confirm that the right document guide is locked and slide the left guide all the way to the left gt Lock the left document guide and unlock the ri
50. in electronic form and registered in the menu during software installation Easy Start Guide This manual describes the procedures for setting up the scanner for use Please follow the procedures in the Easy Start Guide to set up the scanner Reference Guide This Manual This manual consists of the basic scanner operating instructions extracted from the User Manual 95 User Manual Electronic Manual This manual consists of two sections Hardware and Software The Hardware section provides general information about the scanner operational settings maintenance and troubleshooting The Software section describes how to use the ISIS TWAIN driver with the scanner and how to set up job registration tools CapturePerfect 3 0 Operation Guide Electronic Manual This is the operation guide for CapturePerfect 3 0 the Canon document scanner application program Hint The User Manual and the CapturePerfect 3 0 document files are installed in the following locations during software installation User Manual y Paint e Windows Media Playd Q Windows Movie Makd se wy Notepad ETE 2 CapturePerfect 3 0 Canon DR X10C Help 95 Registration Tool PATCH IL A4 WA PATCHII LTR 3 Outlook Express PATCH T A4 71 Startup T PATCH T LTR Canon DR x10C User Manual Windows Media Player 3 Windows Messenger BB Windows Movie Maker CapturePerfect 3 0 Operation
51. n of errors Therefore the SOFTWARE is licensed on an AS IS basis without warranty of any kind The diskette on which the SOFTWARE is recorded is warranted against defective material or workmanship under normal use for a period of ninety 90 days from the date you purchased the same as evidenced by a receipt or otherwise The limited warranty does not apply if the failure of the diskette resulted from accident abuse or misapplication of the SOFTWARE and shall not extend to anyone other than the original user of the SOFTWARE CANON CANON S AFFILIATE THEIR DISTRIBUTOR OR DEALER DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE SOFTWARE OR ACCOMPANYING DOCUMENTATION NEITHER CANON CANON S AFFILIATE THEIR DISTRIBUTOR NOR DEALER IS LIABLE FOR ANY LOSS OR DAMAGE INCLUDING CONSEQUENTIAL OR INCIDENTAL LOSS OR DAMAGE SUCH AS LOSS OF PROFITS EXPENSE OR INCONVENIENCE WHATSOEVER CAUSED BY OR ARISING OUT OF THE SOFTWARE ACCOMPANYING DOCUMENTATION OR THE USE THEREOF CANON CANON S AFFILIATE THEIR DISTRIBUTOR OR DEALER SHALL HAVE NO OBLIGATION TO INDEMNIFY YOU AGAINST ANY CLAIM OR SUIT BROUGHT BY A THIRD PARTY ALLEGING THAT THE SOFTWARE ACCOMPANYING DOCUMENTATION OR THE USE THEREOF INFRINGES ANY INTELLECTUAL PROPERTY OF SUCH THIRD PARTY THE ABOVE IS CANON S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY IN CONNECTION WITH THE SOFTWARE AND ACCOMPANYING DOCU
52. ng Wait until the display changes Verifying Verifying XXXXX Status The scanner is verifying a scan Replace Roller Replace Roller Status It is time to replace the rollers the number of fed pages has exceeded 500 000 See Roller Replacement Cycle on p 42 Error Messages When one of the following messages appears on the display panel an error has occurred in the scanner Follow the indicated procedure to resolve the error Check Imprinter Check Imprinter H001 Error Code H001 Problem No ink cartridge is installed in the post imprinter Solution Install an ink cartridge Error Code H008 Problem No ink cartridge is installed in the pre imprinter Or the pre imprinter ink cartridge is not secured Solution Install the ink cartridge and turn the lock lever upwards to secure the ink cartridge Cover Open Cover Open C 0 01 Error Code C001 Problem The scanner s upper unit is open Solution Close lower the upper unit See p 33 Error Code C009 Problem The imprinter cover is open Solution Close the imprinter cover See p 32 B Jam P001 Error Code Pxxx Problem Paper has jammed Solution Open the upper unit and remove the jammed paper See p 28 E Dust Detected Dust Detected 7050 Error Code J050 Problem Dust detected on the scanning glass could not avoided Solution Clean the scanning glass See p 35 Dust Detected a
53. oller is disabled Selecting the Document Feeding Method Continuous Feeding is the default feeding method but Manual Feeding can be enabled by selecting Manual Feeding as the Feeding Option for the ISIS TWAIN driver or by pressing the Bypass Mode key on the control panel A Continuous Manual Feeding Mode is also provided as a way to scan a batch of document pages that cannot be automatically transported Continuous Feeding With Continuous Feeding documents loaded in the Document Feed Tray are picked up automatically by the pickup roller and transported by the feed roller while the retard roller separates each page to avoid double feeding Retard Roller Manual Feeding The Bypass Mode key lights and the Document Feed Tray rises so that documents can be fed manually one at a time When manual feeding you must insert each document page far enough to be pulled in by the feed roller because the pickup roller is disabled important Because pages are not separated by the retard roller during manual feeding a paper jam will occur if multiple pages are loaded together To scan bound multi page documents such as invoice booklets place the bound edge against the feed inlet and scan using manual feeding 21 oiseg 22 Hint The Bypass Mode key is linked to the Manual Feeding Feed Option setting of the ISIS TWAIN driver When the Bypa
54. ons that are subject to vibration Avoid exposing the scanner to rapid changes in temperature If the room in which the scanner is installed is cold but rapidly heated water droplets condensation may form inside the scanner This may result in a noticeable degradation in scanning quality The following conditions are recommended for optimal scanning quality Room temperature 10 C to 32 5 C 50 F to 90 5 F Humidity 2096 to 8096 RH Avoid installing the scanner near equipment that generates a magnetic field e g speakers televisions or radios Power Connect only to a power outlet of the rated voltage and power supply frequency either 120 V 60 Hz or 220 240 V 50 60 Hz depending on your region Do not use the scanner with a power supply that is not rated for the specified voltage Doing so might cause fire or electric shock Do not connect other electrical equipment to the same power outlet to which the scanner is connected Also when using an extension cord make sure that the extension cord is rated for the current requirements of the scanner The power cord may become damaged if itis often stepped on or if heavy objects are placed on it Continued use of a damaged power cord can lead to an accident such as a fire or electrical shock Do not use the power cord while it is coiled Do not pull directly on the power cord When disconnecting the power cord grasp the plug and remo
55. ot supported Solution Open the image file with CapturePerfect 3 0 setthe compression format to None and save it again Scanning Results Are Not as Expected If the scanned images do not appear as expected one or more ISIS TWAIN driver settings may be incorrect or your application may not support certain scanner functions Problem The scanned image is too dark or faint Cause The Brightness setting is not set to an appropriate value Solution Ifthe image is too dark set a higher brightness setting or if the image is too faint set a lower brightness setting 49 eorjoeJd Problem Cause Solution Cause Solution Problem Cause Solution Problem Cause Solution Problem Cause Solution Text or images from the back side of your document appear in the scanned image Brightness may be set too low Increase the Brightness setting Or enable the Prevent Bleed Through Remove Background setting The paper is too thin Photocopy the document and scan the copy Double sided scanning is not possible Scanning Side is set to Simplex Set Scanning Side to Duplex If the Scanning Side is set to Skip Blank Page images of blank pages are not saved A black margin appears around the scanned document A document smaller than the preset paper size has been scanned Or the loaded document has shifted out of position Choose one of the following 1 Set Page si
56. ow to start CapturePerfect 3 0 and scan documents The procedure for using the Scan Batch to File function is described here as an example For details refer to the CapturePerfect 3 0 Operation Guide From the Windows task bar click Start click All Programs gt CapturePerfect 3 0 gt CapturePerfect 3 0 Paint windows Media Player 33 windows Messenger Windows Media Play Windows Movie Maker Movie W MSN Outlook Express Notepad E Startup 89 Canon DR X10C AllPrograms B tog off D rum off computer CapturePerfect 3 0 starts San Dh e Ds hb zT e Help Scanner Setting Scan Page Scan Batch to File Scan Batch to Printer Scan Batch to Mail Scan To Presentation D Scan JOB w Use Continue Scanning dialog ancel Sca The Select Scanner dialog box opens 3 Select Canon DR X10C and click Settings Select Scanner Scanner Name important If Canon DR X10C is not displayed in the list of scanners you must re install the ISIS TWAIN driver 25 uonei do oiseg 4 Set the Default Page Size Configure Device Settings Selected Device Canon DR X10C on STI 0000 jeter G 9x 11 in important If you select Default in the ISIS driver properties dialog box that setting is applied here 5 Click OK to finish scanner selection 6 From t
57. ppears alternately with normal display Dust Detected X X X X X Problem Dust was detected and scanning proceeds Solution When scanning finishes clean the scanning glass B Call for Service Ga I for Service E000 Error Code Exxx excluding E021 Problem Internal scanner error be Solution Turn the power OFF and restart the scanner If this does not solve the problem make a note of the error code and contact your Canon service representative 45 eorjoeJd 46 Skew Detected Skew Detected J018 Error Code J018 Problem A skewed document page contacted the wall of the transport path Solution Remove and reposition the document page Double Feed Double Feed D004 Error Code D002 Problem A double feed was detected by the document length Solution Remove the double fed document page s from the eject outlet return them to the Document Feed Tray and scan again See p 29 Error Code D004 Problem A double feed was detected ultrasonically Solution Remove the double fed document page s from the eject outlet return them to the Document Feed Tray and scan again See p 29 Double Feed Rapid Recovery System Double Feed IGNORE RETRY Problem Double feeding of document pages has been detected while scanning with the Rapid Recovery System enabled Solution Remove the double fed document page s from the eject outlet return them to the Document Feed Tray an
58. ractical Examples 1 M6SS89068 5 dei edna dine Status Display Error Messages 2 Troubleshooting eese Trouble Problem and Chapter 5 Appendix 1 Specifications Unit Consumables External Dimensions 1 Important Safety Instructions To ensure the safe operation of this scanner be sure to read the safety warnings and precautions described below Installation Location The performance of this scanner is affected by the environment in which it is installed Make sure that the location where the scanner is installed meets the following environmental requirements Provide adequate space around the scanner for operation maintenance and ventilation 3 9 100 mm or more gt 25 98 660 mm or more 37 8 960 mm or more Avoid installing the machine in direct sunlight If this is unavoidable use curtains to shade the scanner Avoid locations where a considerable amount of dust accumulates Avoid warm or humid locations such as in the vicinity of a water faucet water heater or humidifier and avoid locations where the fumes from ammonia paint thinner or other volatile chemicals may be present Avoid locati
59. rollers turn before scanning and to provide the selected background o IMPORTANT white or black for document images Be careful not to touch the platen roller while it is turning Clean the platen rollers periodically using the following Always use the Stop key to turn the platen roller Attempting procedure to turn the roller by hand may cause damage 36 3 Clean the black and white surfaces of the rollers by wiping horizontally with a moistened wrung out cloth important When cleaning be careful not to bend the sheet over the roller The location of the sheet for the lower platen roller is in front of the roller Sheet avoid bending BBGEEHH BH BB Use a soft object such as a cotton swab to remove any dust adhering to the brushes and any dust that may have fallen from them important Be careful not to bend the brush bristles when cleaning If the bristles are bent their cleaning ability is degraded Carefully lower the upper unit Press down on both sides of the upper unit to ensure that it is securely closed 2 Cleaning the Pickup and Feed Rollers Use the following procedure to remove and reinstall the pickup and feed rollers during cleaning or replacement A caution Do not use excessive force when removing or reinstalling the rollers Doing so may damage the rollers resulting in feed errors
60. s not turn ON first confirm the following v Is the power cord connected correctly v Is the power cord inserted into the power outlet If this does not solve the problem consider the following possible problems and causes Problem With Auto USB Power switching is enabled but the scanner does not turn ON when the computer is turned ON Cause SCSI connection is also being used Solution The SCSI connection does not support Auto USB Power switching Use only the USB connection if you want to use Auto USB Power switching Cause Auto USB Power has been disabled OFF is selected in the User Mode Solution Enable Auto USB Power select ON in the User Mode The Scanner Is Not Recognized Connecting via USB If the scanner s USB connection is not recognized first confirm the following v Are the scanner and PC connected correctly using the proper cable V Is the scanner s power switch turned ON If this does not solve the problem consider the following possible causes Cause The scanner does not support your USB interface Solution This product is not guaranteed to operate with all types of USB interfaces Contact your local authorized Canon dealer or service representative for more information Cause The scanner does not support the USB cable Solution Use the USB cable provided with the scanner Cause The USB hub is not compatible with the scanner Solution Remove the USB hub 47
61. sabled images scanned before the double feed are saved as files scanning finishes and the following error message is displayed o IMPORTANT When detecting double feeds by document length When you press the Start key the image of the document Double Feed page that caused the paper jam is deleted before scanning resumes f you press the Stop key all scanned images are deleted and When detecting double feeds ultrasonically scanning finishes In this case scan the document again from the beginning Double Feed 29 When the Rapid Recovery System is enabled scanning pauses when a double feed is detected and the following error message IMPORTANT is displayed Press the Start key the erase the image that was being scanned when double feeding was detected and resume Double Feed scanning IGNORE RETRY Press the Stop key to delete all scanned images finish scanning and display an error message E When the Rapid Recovery System is Disabled When detecting double feeds by document length Return the document pages ejected as a result of double Double Feed feed detection to the top of the document stack yet to be scanned and resume scanning When detecting double feeds ultrasonically When the Rapid Recovery System is Enabled 1 Check the rejected document page s Hint If attached paper such as a label on the document page appears to be the cause of the double feed detection ignore the
62. solve the problem consider the following possible causes Cause The ISIS TWAIN driver and Job Registration Tool are not installed correctly Solution Uninstall and then reinstall the ISIS TWAIN driver and Job Registration Tool important It the scanner does not operate because of a system error turn the scanner OFF and wait at least 10 seconds before turning it back ON If errors continue to occur reboot the scanner and computer Slow Scanning Speed If the scanning speed is slow first confirm the following Scanning may be slow if the USB interface does not support Hi Speed USB 2 0 v Does the PC s USB interface support only Full Speed USB 1 1 V Is the USB cable you are using the one that was supplied with the scanner Hi Speed USB 2 0 compliant V ISa USB 1 1 compliant device connected to the USB hub at the same time If this does not solve the problem consider the following possible causes Cause Other applications are running in the background on your PC Solution Quit all other applications that are running Cause Resident applications such as anti virus software are draining memory resources Solution Quit all resident applications Cause Temporary files cannot be created in the TEMP folder as there is not enough free space on the hard disk Solution Delete unnecessary files on the hard disk to increase free space Documents Do Not Feed Properly If a document does not feed properly
63. ss Mode key on the control panel is pressed or the Manual Feeding Feed Option is selected the Bypass Mode key lights and the Document Feed Tray rises Menu Count Only 5 Scanning Scanning operations can be controlled by a scanning application program such as the CapturePerfect 3 0 software included with the scanner or directly from the control panel of the DR X10C using the Job Function This section describes the Job Function and provides an overview of CapturePerfect 3 0 About the Job Function The Job Function enables you to use the Job Registration Tool to register different jobs which can then be selected for scanning by pressing the Job key on the control panel Job registration stores scanning condition settings image file format selection save destination and image data processing settings for each job to be used with the Job Function Hint The Job Registration Tool is a TWAIN compliant application that is installed along with the ISIS TWAIN driver For details refer to Chapter 9 Job Registration Tool Settings in the User Manual Executing Jobs Use the following procedure to execute jobs that have been registered by the Job Registration Tool 1 Press the Job key on the control panel Registered jobs are displayed 01 A4 B W 200 My Documents Hint If no job is displayed you must register a job using the Job Registration Tool
64. t it to impact or strong shock Should the scanner ever become damaged immediately turn the power switch OFF and disconnect the power plug from the power outlet Then contact your local authorized Canon dealer or service representative to have the unit serviced Before moving the scanner make sure to turn the power switch OFF and disconnect the power plug from the power outlet A caution W Do not install the scanner on a surface that is unstable or tilted or in an area subject to excessive vibrations as this may cause the scanner to fall resulting in personal injury or damage to the scanner W Do not block the ventilation openings Doing so could case the scanner to overheat creating a risk of fire Never place small metal objects such as staples paper clips or jewelry on the scanner These items may fall into the scanner and cause a fire or electric shock Should such objects ever fall inside the scanner immediately turn the power switch OFF and disconnect the power plug from the power outlet Then contact your local authorized Canon dealer or service representative to have the unit serviced E Do not locate the scanner in a humid or dusty location Doing so may cause a fire or electric shock E Do not place objects on top of the scanner Such objects may tip or fall over resulting in personal injury B When unplugging the power cord grasp it firmly by its plug Do not pull directly on the power
65. the waiting state 5 Peel the liner from a cleaning sheet 6 Insert the cleaning sheet adhesive side up into the feed inlet The cleaning sheet feeds through the scanner and the Cleaning Mode exits Cleaning Mode 7 Inspect the cleaning sheet for dust 8 Repeat steps 3 to 6 several times using the same cleaning sheet to clean the same side of the rollers 9 Prepare a new cleaning sheet and clean the other side in the same way important When placing the adhesive side down make sure to support the cleaning sheet while inserting it into the feed inlet so that it does not touch the Document Feed Tray Dust that is not removed by the cleaning sheet should be wiped off with a moistened and thoroughly wrung out cloth Cleaning the Glass The scanner has two types of glass the sensor glass for document detection and the scanning glass for actual scanning Scanning Glass BW HS Sensor Glass BES BH HEB BH BEEESEB Hint The appearance of extraneous spots or streaks in scanned images may indicate a dirty scanning glass Toclean the scanning glass turn ON the lamp beneath the glass so that any dust can be easily seen and wiped away important Scratches on the scanning glass may cause spots or streaks on scanned images as well as feeding errors If you find a scratch on the scanning glass contact
66. urn OFF the scanner and clean out any paper particles 32 Cleaning the Glass and Rollers If scanned images contain spots or documents become dirty after scanning the scanning glass or transport rollers inside the scanner may be dirty The locations of the main glass and rollers are as follows Pickup Rollers ETE D a Feed Rollers F a a mmm Platen Roller X Scanning Glass Platen Roller Scanning Glass Sensor Glass Retard Rollers For instructions on cleaning the glass and rollers refer to the following pages Scanning Glass and Sensor Glass See Cleaning the Glass on p 35 Platen Rollers See Cleaning the Platen Rollers on p 36 Pickup and Feed Rollers See Cleaning the Pickup and Feed Rollers on p 37 Retard Roller See Cleaning the Retard Roller on p 39 Rollers other than those described above are cleaned by using the Cleaning Mode of the User Mode using a cleaning sheet See Cleaning Rollers with a Cleaning Sheet on p 34 Opening and Closing the Upper Unit To clean the inside of the scanner carefully follow this procedure to open and close the upper unit A caution When opening and closing the upper unit be careful not to get your fingers caught as this may result in personal injury Opening the Upper Unit
67. ve it from the outlet Keep the area around the power plug clear of objects so that the power cord can be disconnected easily in an emergency if you have any questions regarding the power supply contact your local authorized Canon dealer or service representative for further information Moving the Scanner The scanner weights about 86 Ibs 39 kg To lift or move the scanner always use two people one on each side Never attempt to lift the scanner by yourself You could drop the scanner or pinch your fingers resulting in personal injury or damage to the scanner Remember to be extra careful when moving it Make sure to disconnect the interface cable and power cord when moving the scanner If the scanner is carried with these items connected the plugs and connectors may be damaged or cause the scanner to fall and result in personal injury or damage to the scanner Handling A wARNING Note the following precautions whenever using the scanner Failure to do so may result in a fire or electric shock Never use alcohol benzene paint thinner aerosol Sprays or any other highly flammable substance near the scanner E Do not cut damage or modify the power cord Do not place heavy objects on the power cord and do not pull or excessively bend the power cord E Never connect the power cord when your hands are wet W Do not connect the scanner to a multiplug power strip W Do not knot or coil the po
68. wer cord as this may result in a fire or electric shock When connecting the power cord make sure that the power plug is securely and completely inserted into the power outlet E To use a reel type extension cord unwind all of the cord from the reel Long term operation with the cord wound on the reel may cause the cord to overheat and could cause a fire W Do not use power cords other than the power cord provided with this scanner W Never try to take the scanner apart or modify it in any way as this is dangerous and may lead to a fire or electric shock E Do not use flammable aerosol sprays products near the scanner E When cleaning the scanner turn the power switch OFF and disconnect the power cord from the power supply JOUULDS y Hes noA 310499 Some parts can only be cleaned when the power is turned ON In these cases be careful to avoid electric shock W Clean the scanner using a slightly dampened cloth which has been well wrung out Never use alcohol benzene paint thinner or any other flammable substances f the scanner makes strange noises or gives off smoke heat or strange odors or the scanner does not function or other abnormalities occur when you use the scanner immediately turn the power switch OFF and disconnect the power plug from the power outlet Then contact your local authorized Canon dealer or service representative for further information E Do not drop the scanner or subjec
69. ze to Auto detection 2 Select the White background 3 Enable Border Removal if you want to use the Black background setting The scanned image is skewed The document has been fed at an angle skew Slide the document guides to match the width of your document 50 Problem Cause Solution Problem Cause Solution Problem Cause Solution Lines smudges or dirt appear on the scanned image The scanning glass or rollers inside the scanner are dirty Clean the scanning glass and rollers See Regular Maintenance on p 32 If lines still appear on the image even after you clean the scanning glass and rollers the scanning glass inside the scanner may be scratched Contact your local authorized Canon dealer or service representative The scanned image is abnormal for certain documents A detection function such as border removal is enabled when scanning a document that includes text or photos extending to the edge of the page the scanner cannot accurately process the edges of documents When a page has text or photos extending to its edges turn the detection functions off or scan that page individually The scanned image is abnormal in some applications A function not supported by the application was used Some applications do not support functions such as auto detection of page size so scanning with such applications will produce abnormal scanned images If abnormal im

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