Samil Power Warranty Terms and Conditions
Contents
1. ER WARRANTY To provide excellent Service to Samil Power s End Users all Samil Power authorized Dealers or Distributors are requested to respond to End Users warranty claim Samil Power will replace any products or parts of the product during the Warranty Period proved to be defective in design or manufacture Any defect caused by the following circumstances will not be covered by the manufacturer s warranty the Dealers or Distributors are responsible and authorized by Samil Power for the following investigation e Product modified design changed or parts replaced not approved by Samil Power e Changes or attempted repairs and erasing of series number or seals by non Samil Power technician e Incorrect installation or commissioning e The Product has been improperly stored and damaged while being stored by the Dealer or the end user Transport damage A claim should be made directly to shipping company insurance company as soon as the container packaging is unloaded and such damage is identified e Failure to follow any all of the user manual the installation guide and the maintenance regulations e Improper use or misuse of the device e Force majeure violent or stormy weather lightning overvoltage fire etc All demands from or in connection with this factory warranty are subject to Chinese law Shanghai is the exclusive place of jurisdiction and all disputes arising from or in connection with this factory warranty shou2. Jiangsu 223800 P R China Tel 86 0 510 83593131 Website www samilpower com E mail service samilpower com SAMIL POWER Samil Power Co Ltd No 66 Taihang Shan Rd Suyu Economic Development Zone Suqian ly LUIZ BER Samil Power Warranty Terms and Conditions FACTORY WARRANTY The factory warranty period for the Samil Power PV mounting System is 120 months 10 years from the date of production from Samil Power Co Ltd WARRANTY CONDITIONS In case of a faulty mounting system during the agreed Samil Power factory warranty period please report defective mounting system with a brief error description to our service hotline for logging and send your warranty card to our service department by fax email to process the warranty claim Alternatively please contact your specific dealer or installer if your mounting system is defective or faulty To make a claim under the warranty terms of Samil Power you will need to supply us with the following information and documentation regarding the faulty mounting system Copy of the invoice and warranty certificate for the mounting system e detailed information on the defective mounting system e Detailed information about the entire system modules circuits etc e Documentation of previous claims exchanges if applicable If mounting system fails while it is under Samil Power Factory Warranty it will be e Repaired by Samil Power or e Exchanged with all parts including main pa
3. ld then be submitted for arbitration to the China International Economic and Trade Arbitration Commission Shanghai Commission in accordance with its arbitration rules SERVICE AFTER WARRANTY EXPIRATION For products which are out of warranty Samil Power charges an on site service fee parts labor cost and logistic fee to end user which can be any all of i Samil Power Co Ltd No 66 Taihang Shan Rd Suyu Economic Development Zone Sugqian M LUIZ BER Jiangsu 223800 PR China Tel 86 0 510 83593131 Website www samilpower com SD SAMIL POWER E mail service samilpower com e On site attendance fee Cost of travel and time for the technician in attending on site e Parts Cost of replacement parts including any shipping admin fee that may apply e Labor Labor time fee charged for the technician who is repairing maintaining installing and debugging the faulty product e Logistic fee Cost of delivery and other derived expense when defective products are sent from user to Samil Power or and repaired products are sent from Samil Power to user Carry In or Mail In Service On site service Parts gs replacement not Ears sar svt and from Samil Labor On site attendance fee needed Parts Labor Parts logistic fee to and from Samil Labor On site attendance fee replacement needed Power Parts Latest information on the terms of warranty and local service hotline can be obtained from our web
4. rts amp spare parts which needed If parts of mounting system need to be exchanged the remainder of the factory warranty entitlement will be transferred to the replacement unit In this event you will not receive a new certificate as this replacement will be registered by Samil Power If the remaining warranty period is less than one year you will automatically receive a full year warranty for the remaining warranty period of the replacement unit This factory warranty includes the cost to Samil Power for work and material necessary to regain faultless functioning All other costs particularly transport travel and accommodation costs of Samil Power personnel as well as costs of the customer s own staff are not included in the factory warranty Furthermore claims for compensation for direct or indirect damages arising from the defective mounting system are not covered by this factor warranty Samil Power Co Ltd No 66 Taihang Shan Rd Suyu Economic Development Zone Sugqian M LUIZ ABER Jiangsu 223800 P R China Tel 86 0 510 83593131 Website www samilpower com S SAMIL POWER E mail service samilpower com End customers please contact your installer If necessary the installer will get in contact with Samil Power Samil Power keeps the right to arrange the warranty service for end users All warranty services are free of charge only if the course of action is agreed with Samil Power in advance SCOPE OF THE MANUFACTRUR
5. site www samilpower com
Download Pdf Manuals
Related Search