System L3 - Aya Cart
Contents
1. 3 JAA a l A oo Pe a eae os Se 3 ft 2 e ay Myr 4 Checkpoint z METO TURN O VIEW ver 3 database server bid i TURN O MATIC A ST B ST C ST D ST E P Iv hkh E 51 ee g n pa Tt Hof o SATO Labeling Solutions America Inc System L3 15 www satolabeling com 2007 YTURN O MATIC System L3 K900 Operation Display And Keys Logged in Service Type and last called number 21 25 keys mark number with Inquiry Type in statistics data option setting mark and end as NO SHOW 2W and R keys show number of customers waiting for first service and recall service Revert to original display after 3 seconds R key scroll recall number list S key save displayed number for recall E key end service for displayed number ENTER key call next number sequentially or calls keyed in selected number SATO Labeling Solutions America Inc System L3 16 www satolabeling com 2007 YTURN O MATIC System L3 rriving Customers First Call Service Taken tickets are registered as waiting customers Press the W key to see number of customers waiting The original display returns after 2 seconds Press the ENTER key to call the next customer in sequence To make a selected call key in the number and press ENTER The K900 fills in the displayed number so only the last digits need to be keyed in ex Keying in 9 changes 176 to 1792. 2 TURN O MATIC System L3 USER MANUAL system L3 SATO Labeling Solutions America Inc System L3 1 www satolabeling com 2007 YTURN O MATIC System L3 Page USER MANUAL CONTENTS Real Time Information Options System Set Up Options Customer Service amp Technical Center Contact Information SATO Labeling Solutions America Inc System L3 2 www satolabeling com 2007 Z TURN O MATIC System L3 PRODUCT CONFIGURATIONS START Pack L3 One required per system Includes System Controller SC900 Power Supply USB Cable and Turn O View 3 Software PLUS Pack Dispenser D900A3 One required per Service Type max 5 per system PLUS Pack K900 One required per Service Position max 30 per system PLUS Pack Indicator One required per Service Type Available in different configurations including 3 digit Indicators Expansion option PLUS Pack SL900x2 for guiding customers to calling service point and for Alert Signal All PLUS Packs include necessary power supplies and TOM Net data cable SATO Labeling Solutions America Inc System L3 3 www satolabeling com 2007 Z TURN O MATIC System L3 SYSTEM L3 LAYOUT PLANNING Every unit requires 12 VAC power System packs contain plug in power supplies with a 5m 16 1 2 ft long cable reach from the nearest mains power outlet PLUS Packs for Indicators K900 and SL900 contain power extension connectors and cable for connecting multiple units to
3. TIP Select call a previously called number to complete service for the number without calling a new number With parallel service points the Customer Direction indicators display both the call number and the calling Service Point If the last customer has been called or a previously called number is called again pressing ENTER WILL DISPLAY o 178 180 SATO Labeling Solutions America Inc www satolabeling com System L3 17 2007 Z TURN O MATIC System L3 Saving Customers Recalling Ending Saved Customers Press the S key to save a called customer for recall Customers are saved for recall in the same Service Type first call in another Service Type or recall in another Service Type according to the F23 setting Press the R key to display recall numbers Each R key press displays the next number on the recall list Press ENTER to recall the displayed recall number Alternatively key in the recall number and press R to recall Recalled numbers are displayed on a separate indicator or on the first call indicator depending on the F27 setting Customers can also be automatically saved for recall F24 and F25 settings If further automatic saves for recall are not required Press the E key to end service SATO Labeling Solutions America Inc System L3 18 www satolabeling com 2007 Z TURN O MATIC System L3 Marking Inquiry Type Ending Service As NO SHOW 1 The top row of keys on th
4. to guide customers to calling Service Point SP indicators display number called to SP SATO Labeling Solutions America Inc System L3 20 www satolabeling com 2007 2 TURN O MATIC System L3 System Messages System messages are inserted in the K900 normal operations display EC Communications Error that most often occurs if a unit is disconnected from the TOM Net or restarted This message can be removed with F 00 see page 30 If it returns check for faulty connections or units doL Dispenser is OFF line for Service Type see page 14 dLt Dispenser low on tickets See F43 setting on page 28 SoL Customers waiting for first service with no K900 logged on to that Service Type dbF ST active service buffer is nearly full max 250 customers waiting for first service or recall New numbers will overwrite the oldest numbers in the buffer SATO Labeling Solutions America Inc System L3 21 www satolabeling com 2007 S Z TURN O MATIC System L3 stem Set Up From K900 System set up functions can be accessed from any K900 and in most cases affect only the logged on Service Type Settings are saved in the SC900 and are retained even if power is later turned OFF Values in are the initial default settings To open function settings hold down the F key 2 seconds to display F 00 Key in the function number ex 20 and press ENTER to open the function
5. KS 15 Indicator DC jacks 2 at the top on the back 16 K900 DC jack on the bottom 17 SL900 DC jack on the top 18 D900A3 DC jack on the back 19 SC900 DC jack on the end 12VAC 15VDC ome KO SATO Labeling Solutions America Inc System L3 6 www satolabeling com 2007 Z TURN O MATIC System L3 Indicator TOM Net Address Settin Disconnect power to the Indicator Use a small screwdriver to rotate address switches to the needed setting Indicator displaying Called Service Number CSN or Recalled Service Number RSN per Service Type ST Customer Direction display including Calling Service Position CSP or Recalling Service Position RSP number service Position displays of CSN RSN Help Customers Waiting Advised Waiting Time Dispensed Service Number Help needed at Service Position Information displays HCW AWT J E 2 ae CSN RSN CSP RSP CD Nr CD SP Jci su CSN C1 C5 ST A E CON CL CS ST A F CSP D1 D5 ST A E RSN CA CE ST A E RSN CA CE ST A E RSP DA DE ST A E SP30 SP1 51 SP2 52 SP15 5F HCW BA BE ST A SP16 61 SP17 62 SP30 6F AWT 3A 3E ST 5A DSN 31 35 ST A eo HSP B9 SATO Labeling Solutions America Inc System L3 7 www satolabeling com 2007 2 TURN O MATIC System L3 K900 TOM NET ADDRESS SETTING 10 Plug in power to the K900 During t JOO star
6. Key in the new setting and press F to save Alternatively press the ENTER key to toggle available setting values and press F to save the selected setting To escape from a function setting without making changes press the E key SATO Labeling Solutions America Inc System L3 22 www satolabeling com 2007 Z TURN O MATIC System L3 System Set Up Options F20 Time until Auto service end 0 Service ended on Indicator SLEEP setting F36 or 1 Service ends immediately when number is called also sets F24 1 Auto save With F20 1 service time for all tickets on this Service Type will be 0 F21 K900 ENTER key mode 0 Auto ENTER key press auto Ends Saves number and calls next number or 1 Manual number must be manually Saved or Ended before ENTER key can call next number F22 Activate No Show marking set to K900 71 5 key 0 No Show marking not active 1 5 No Show marking active and set to selected 1 5 key F20 F21 F22 SATO Labeling Solutions America Inc System L3 23 www satolabeling com 2007 Z TURN O MATIC System L3 System Set Up Options Continued F23 Save action 0 Save to burrent Service Type ST as recall number or 1 Save to next available ST as first call number or 2 Save to next available ST as recall number F24 K900 Save mode 0 Manual Save press S key to save displayed number or 1 AUTO Save number is saved automatic
7. a power supply see the User Manuals for these packs for more information Every unit must be daisy chain linked to the TOM Net network PLUS Packs include 25m 82 ft long plug in data cables for this The System Controller SC900 should be placed in the office area near W the customer PC or network server 5 m 16 ft SATO Labeling Solutions America Inc System L3 4 www satolabeling com 2007 ZZ TURN O MATIC System L3 MOUNTING BRACKET AND OPTIONS Indicators include a mounting bracket plus expander plugs and screws for wall fixing See the Indicator User Manual for details Option mounting Indicator Ceiling Bracket Dispensers include a mounting bracket plus expander plugs and screws for wall fixing See the Dispenser User Manual for details Option mounting Dispenser Floor Stand one Dispenser per Floor Stand To run cables inside the Floor Stand use the Collar for D900A Dispenser Note Floor Stand telescope function is disabled with this collar K900 units are placed on a counter top or desk without a mounting bracket Option mounting Wall holder for vertical wall placement SATO Labeling Solutions America Inc System L3 5 www satolabeling com 2007 2 TURN O MATIC System L3 POWER CONNECTIONS 13 Power to all TOM units 12VAC or 15VDC external power supply 2 5mm DC plug connection 14 DO NOT USE V2 RIGHT ANGLE PLUG OR OTHER IMPROPER DC PLUB TYPES THAT MUST BE FORCED INTO DC JAC
8. ally also requires F25 Auto Saves for Recall 1 or more F25 Number of Auto Saves for Recall 0 No Auto Saves 1 8 Auto saves and 9 Continuous Auto Safes Service can be manually ended without further auto saves by pressing E key when number is displayed on K900 F23 F24 F25 gt e ws wo AUTO 0 1 9 SATO Labeling Solutions America Inc System L3 24 www satolabeling com 2007 Z TURN O MATIC System L3 System Set Up Options Continued F27 Indicator type for displaying Recalled Numbers 0 Recalled numbers displayed on Recall indicators RSN RSP addresses or 1 Recalled numbers displayed on first Call indicators CSN CSP addresses F30 Help Customers Waiting signal type for SL900 blinking and display on HCW Indicator 0 Number of Customers Waiting for service or 1 Longest waiting time in Minutes or 2 Longest waiting time in Seconds x 10 Help Customers Waiting alert signal level Setting depends on F30 mode setting If F30 0 1 8 99 Customers Waiting lf F30 1 1 5 99 Minutes waiting lf F30 2 1 5 99 Seconds x 10 waiting time i RSN RSP F27 2 io Wititi 1 B Minutes iy f 2 1 scons 1 8 F31 1 5 SATO Labeling Solutions America Inc NET www satolabeling com 2007 Z TURN O MATIC System L3 System Set Up Options Continued F32 F33 F34 F35 SATO Labeling Solutions Amer
9. ct and restart 4 SC900 operation LED starts blinking 5 After about 30 seconds the SC900 identifies K900 units which then display oFF if first start or X if restart alternating with X doL dispenser off line where X is Service Type To set the start number first log into the dispenser ST see next page SATO Labeling Solutions America Inc System L3 12 www satolabeling com 2007 Z TURN O MATIC System L3 Log On K900 To A Service Type A K900 needs to be logged on to a Service Type ST A b C d or E for these cases A First start or K900 has been logged OFF User needs to log on to another ST B 1 Hold down the L key for 3 seconds to open the logging routing 2 The K900 will display a logging selection Press the ENTER key to display the next selection Each ENTER key press will display the next selection moving through logging on to A b C d E or logging OFF With the desired selection displayed ex Aon to log on to Service Type A hold down the L key for 3 seconds to complete logging The K900 will display the logged on Service Type ready for input SATO Labeling Solutions America Inc System L3 13 www satolabeling com 2007 Z TURN O MATIC System L3 Dispenser OFF Line Set Starting Ticket Number After setting in a ticket roll take a ticket WITH THE DISPENSER COVER OPEN Close the dispenser cover after taking a ticket Tickets now take
10. e K900 1 5 keys is used to mark the inquiry type or customer type in the service statistics data 2 Press one of the 1 5 keys which corresponds to the inquiry or customer type The K900 confirms the inquiry type marked ex It 2 and reverts back to the original display after 2 seconds Until service is ended the inquiry type can be changed by pressing another of the 1 25 keys 3 A special case for inquiry or customer type is the NO SHOW customer i e does not appear for service when called With F22 set one of the 1 5 keys to NO SHOW Pressing the selected key ex 1 marks the number as a NO SHOW and ends service SATO Labeling Solutions America Inc System L3 19 www satolabeling com 2007 2 TURN O MATIC System L3 Real Time Information Options Alert Signal Lights up when customers are waiting and blinks at level set for customers waiting or waiting time F30 amp F31 settings Indicator HCW Displays number of customers waiting or waiting time per the F30 setting Indicator AT Displays advised waiting time to customers average of last 10 customers served Can be manually set with F42 Indicator HSP Displays Service Position number when K900 Attention key is pressed blinks SP number when key is held down 3 seconds When in HSP mode K900 displays H nnn and key must be pressed again to exit to normal operation Service Position SP lamps blink
11. ica Inc Www Number of Indicator blinks on number change 0 no blinking 1 2 or 9 continuous blinking Indicator update delay on number change 00 01 99 seconds Service Position lamp blinking time on number display 00 05 60 seconds Service Position Lamp ON time after blinking 00 05 60 seconds ne oY 0 1 2 9 meme 15 00 01 99 OO 05 9 satolabeling com 8 blinks System L3 26 2007 Z TURN O MATIC System L3 System Set Up Options Continued Indicator SLEEP switch OFF display on no activity gloval setting for all Service Types 00 No SLEEP 99 minutes Service Position ALIAS number for K900 000 999 Ticket Roll size 1 2 3 4 x 1000 tickets roll Used by F43 tickets remaining alert NOTE New setting does not take effect until Dispenser OFF line is applied Clear Service Type buffer discard open tickets K900 displays CL where Service Type Press F key to confirm or E key to cancel see 00 99 SP TOM NetAdr SP 000 99 MEN O gt OQ s X1 2 3 4 0 SATO Labeling Solutions America Inc System L3 27 www satolabeling com 2007 Z TURN O MATIC System L3 System Set Up Options Continued F42 Change Advised Waiting Time Sets an Advised Waiting Time that overwrites the F43 F44 F45 SATO Labeling Solutions America Inc www sato
12. labeling com system calculated AWT Tickets Remaining alert level O no alert 100 200 300 400 500 tickets for dLt message Display type 0 normal 3 digit display of ticket numbers or 1 merge display Alpha A b C d or E 2 digit Sets F23 1 Save to next available ST next available Service Type destination F45 setting save Type Merge to Service Type Sets destination Service Type Requires F44 set to 1 A N for this ST merge to ST and 3 digit Indicators for both ST _ 00 AWT 99 300 400 500 eee EEE il m en O N O ve System L3 28 2007 Z TURN O MATIC System L3 System Set Up Options Continued F46 Save Position Merge Position 25 45 65 100 from Front of waiting ticket line in destination ST F48 Switch Dispenser To From Stand by Power OFF ON 1 To Stand by OFF 0 From Stand by ON NOTE When the Dispenser is switched to Stand by power to the ticket feed motor is switched OFF and the last presented ticket is assumed to be taken Switching from Stand by switches power to the ticket feed morot ON and the Dispenser resumes normal operation IF THE DISPENSER COVER IS CLOSED 100 V 0 SYYS SATO Labeling Solutions America Inc System L3 29 www satolabeling com 2007 Z TURN O MATIC System L3 System Functions system functions require no input value only press ENTER for selected f
13. n are saved in the dispenser buffer On system startup the message dOL is displayed on K900 units showing that the Service Type A E dispenser is Off line Ex ST A To take a dispenser Off line manually for changing ticket roll press and hold the D key for 3 seconds With dOL displayed press the D key on a K900 that is logged on to the same Service Type The K900 displays ex A__ Key in the start ticket number ex 175 Press the D key The K900 now will display the Service Type ready for input SATO Labeling Solutions America Inc System L3 14 www satolabeling com 2007 2 TURN O MATIC System L3 Downloading Statistics With Turn O View Install both TOVserver and TOVclient on a PC or network server that will be connected to the L3 system Connect the USB cable between the SC900 and the PC or server Install the SC900 USB drivers located in the Program files PDM COMPORT folder Run TOVserver While the TOVserver window is open TOV3 is downloading system information and statistics data from the SC900 This may require several minutes if there are many new statistics records since the last download SC900 can hold 50 000 records After the TOVserver window closes run TOVclient For a system check open TOV Reports LIVE LINK Both LED symbols at the top right are green if TOV is connected to both the SC900 and the TOVserver database i A1 ro
14. t up sequence hold down the L key 3 seconds The K900 wilLestef the address setting routine and display the currently set address as Ad xx Where xx address 11 Press the ENTER key to change the address 1 or the R key to change address 1 Set the address to one of the SP addresses noted no duplicates allowed 12 Hold down the L key 3 seconds to save the new address setting example 72 Remove power from the K900 On restart the K900 will start up with the new address SP1 71 SP2 72 SP15 7F SP16 81 SP17 82 SP30 8F SATO Labeling Solutions America Inc System L3 8 www satolabeling com 2007 2 TURN O MATIC System L3 Dispenser TOM Net Address Setting Ticket Roll Loadin Use a small screwdriver to rotate the address switch to the needed setting for the Service Type Connect power to the Dispenser Be sure the ticket feeder is closed Push down on the feeder latch and slide it to the right to close the feeder Set the ticket roll in the holders remove any tickets with glue or torn edges and insert the first ticket under both the back roller and feeder entry guide Press the manual feed switch to feed the ticket strip through the feeder Before closing the cover take a ticket for the starting ticket number SATO Labeling Solutions America Inc System L3 9 www satolabeling com 2007 Z TURN O MATIC System L3 SL900 TOM Net Address Settin 7 Use a small screwdriver to ro
15. tate address switches to the needed setting 8 Service Point marking lamp to guide called customers to the calling Service Point 9 Alert Signal lamp for HCW Help Customers Waiting 2 SP30 SP1 91 SP2 92 SP15 OF SP16 Al SP17 A2 SP30 AF 3 HCW B1 BS STA SATO Labeling Solutions America Inc System L3 10 www satolabeling com 2007 2 TURN O MATIC System L3 TOM Net Data Connections Plug in data cables to each unit on the TOM Net network to join units together in a serial chain as shown Every unit has two RJ10 data ports Indicator back side at the top K900 bottom SL9OO top D900A3 back side of the dispenser SC900 two ports to the left of the LEDs on the power connection end Plug in TOM Net terminators in the empty data ports on the first and last units on the network chain These prevent data signal echos SATO Labeling Solutions America Inc System L3 11 www satolabeling com 2007 9 TURN O MATIC System L3 System Start U 1 Plug power supplies into mains outlets for all units with the SC900 last 2 Indicator display sequence P 32 program version Ad XX TOM Net address Blank screen If EA XX EA is displayed XX invalid address Set Indicator to a valid address and restart 3 K900 display sequence P 3 2 Ad XX If EC is displayed check for duplicate address setting corre
16. unction number to activate the function FOO Clear EC warning message on K900 The EC warning is displayed if there are data communication errors on the system due to hot swapped units faulty data cabling etc F10 Start TOM Net test broadcast starts broadcast of sequential number series to Indicators until broadcast is stopped with F11 WARNING USING F10 F11 RESETS THE SYSTEM WHICH DELETES ALL OPEN TICKETS IN SERVICE Stop TOM Net test broadcast SATO Labeling Solutions America Inc System L3 30 www satolabeling com 2007 ZZ TURN O MATIC System L3 Operating Guidelines 1 The SC900 saves all settings and service transaction data which remain even if power is later disconnected Power should not be disconnected during operation as a power OFF ON restart deletes all open tickets customers waiting for first service or recall service 2 The SC900 saves up to 50 000 service transaction records so Turn O View 3 is not required to be connected during operation When connected TOV3 downloads all data and clears the SC900 This process can take several minutes if the SC900 contains a large amount of uncollected data 3 The SC900 clock uses a Lithium coin cell type CR2032 with a minimum expected life of about 3 years If TOV3 shows an incorrect SC900 date the battery needs to be changed _ Panasonic _ R2032 eet ce i Th y SATO Labeling Solutions America Inc System L3 31 w
17. ww satolabeling com 2007 2 TURN O MATIC System L3 TURN O MATIC CONTACT INFORMATION CUSTOMER SERVICE Customer Service SATO LABELING SOLUTIONS AMERICA INC 1140 Windham Parkway Romeoville IL 60446 Customer Service Toll Free Phone 800 645 3290 Ext 8 Customer Service Direct Phone 630 771 4200 Ext 8 Customer Service Fax 630 771 4250 TECHNICAL CENTER Technical Center SATO LABELING SOLUTIONS AMERICA INC 30 Chapin Road Suite 1201 PO Box 777 Pine Brook NJ 07058 Technical Center Toll Free Phone 800 205 7611 Ext 3654 Technical Center Direct Phone 973 287 3654 Technical Center Fax 973 227 3961 SATO Labeling Solutions America Inc System L3 32 www satolabeling com 2007
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