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IPX-2500 User Guide - PLANET Technology Corporation.

1. PLANET Networking amp Communication Inter net Telephony P BX System IPX 2500 If user name and password are right this following page will be displayed e Jut iam et ud System Hotworking amp Communication Home Home v Move the mouse over a E field to see tooltips Operator System Info Basic Network Inbound Control WAN IP 192 168 1 198 MAC 00 30 4F 72 C6 54 Advanced LAN IP 192 168 0 1 MAC 00 70 6E 72 C6 A4 ENT Storage Network Settings Disk Total 421G Used 2 5G Security Slots Info Report SLOT 1 SLOT 2 System 1 2 3 4 1 2 3 4 EK SS NECEM Device Info Madel No IPX 2500 System Version 1 0 5 Current Time 12 11 2013 09 57 Run Time 7 min 0 Lx men i LILIONLILILLILIIILIIM Se i LILIJZILLILLLIILINNN 1 If FXO is connected the slot color and the front panel LED will be red and steady red respectively 2 If FXS is connected the slot color and the front panel LED will be green and steady green respectively Commonly Used Button On the home page besides the system info there are other function buttons as shown below 2 Activate Change Activate the changes for your current configuration System Menu System Menu includes the following sub menu 1 Home Display device information 22 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 2 Operator Extension Trunk Channel Status 3 Basic Basic c
2. PLANET Networking amp Communication User s Manual Internet Telephony PBX System IPX 2500 www PLANET com tw PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Copyright CopyrightO 2014 by PLANET Technology Corp All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of PLANET PLANET makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties merchantability or fitness for any particular purpose Any software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not this company its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Further this company reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes All brand and product names mentioned in this manual are trademarks and or registered trademarks of their respective
3. 40 eo a EON ari iae Rm 40 er INCISO ERU 41 ERLE ONIN NITET E ETE 42 3 7 Settings before leaving office sessi 43 ow Een nf 43 SN esq T 46 3 8 Call Center Call Queues esses nennen nennen nennen nnns nnns 48 SX NECI Tie MENT 48 Chapter 4 Advanced cc 51 PLANET Networking amp Communication Internet Telephony PBX System IPX 2500 d ODIO 6 e ee eee oe UE 51 MM GENE MEET 51 4 1 2 Global Analog Settings eeeeessssssseesssseesseeseeeennn nennen 52 4 1 3 Global SIP Settings sees nnne nnns 53 AEC OFC CIV eI c 55 eee o1 METRO 58 AA TEI AO Fr AX e E E err matus dap dev iod E taU ROSTRUM R Cn S RED VPE dU 59 A SNUSE OTM NTC ET TOT TT TO OO T 59 PT MP T 61 LN Paging and HIOCO METTE TI n a SEn 62 Ao INO eee E E E E E E 63 AS Gall CICeinmM T 63 A VO peed Dak 64 aSa a i e E D A E E T A A EE A E 64 i Oal BAC ee T EA N 65 A MOINS BOOK RE T E E T 66 7 Mie c 2 110 CGOdES ciae c 68 A MoM MONG HOWISIOMN censere O EE O E 70 zo l EE REO 71 Chapter 5 Network Settings cccccsssseeecsesseeecceeseeeeeenseeseoesseeeeeesseeseoeaseessoonneees 72 SEE RO t tmm 72 Bs UN R
4. for Internet access LAX TRUNK IPXx 2500 A IP x 2500 B IP 182 18B 1 100 IP 192 168 1 200 fai Extension 601 Extenaion io1 IP 192 188 1 81 IP 182 168 1 81 For external line configuration you must use public IP address 93 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Take the following instructions as an example Register IPX 2500 B IP to a trunk of IPX 2500 A with authentication Configuration Rule 1 IP Phone registers on IPX 2500 A as extension 601 1 Another IP Phone registers on U50 B as extension 801 IPX 2500 A IP 192 168 1 100 IPX 2500 B IP 192 168 1 200 Extension format of IPX 2500 A 6XX Extension format of IPX 2500 B 8XX Create an extension 888 with password 123456 on IPX 2500 B All extensions on IPX 2500 A can call extensions on IPX 2500 B with format 8XX All extensions on IPX 2500 B can call extensions on IPX 2500 A with format 6XX eo id ee Ger dee oe de For detailed steps please take chapter 8 2 as reference Two sets of IPX 2500 behind router Sometimes the IPX 2500 doesn t have a public IP address and you have to configure port mapping for your router wa LAX TRUNK zn ik nid een IPX 254 4 A IPX 2500 B IP 182 168 1 100 IP 1232 188 1 200 i Extension ali Extension S0 IP 192 188 1 81 IP 182 168 181 Step1 Configure the mapping rule of IPX 2500 A on the router The IPX 2500 B is connected behind the router a
5. 3 3 Outbound Call 3 3 1 Trunks If you want to set up outbound call to connect to PSTN Public Switch Telephone Network or VoIP provider please configure on this page Basic gt Trunks fus D Tr ir f Home vo aes UDE rator F Extensi n List of Trunks New vole Trunk Provider Hame Type Hostim ame lF Lisernarnmie Options t True t Outbound Routes Inbound Controli No Vol Trunk defined Advanced Plesso dick on New VoIP Trunk button on B to add a Trunk Network Settings Security Report sy Stern Planet IP PBX supports 2 kinds of trunks VoIP Trunks and FXO FXS Trunks 21 M PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 VoIP Trunks 1 Click VoIP Trunk gt New VoIP Trunk New VoIP Trunk i Description Protocol Host aer Maximum Channels oO Prefix Caller ID without Authentication sername Authuser Password ladvanced Options Domain Insecure port invite From User Qualifyfseci Mle DID Number Transport DTMF Made RFC2 B833 maT SPTe L Auto Fax Detection Context Default Language Default w Audio Codecs Halaw Uulaw L 1o 722 Uc 729 Ld5 728 Lissm spees Video Codes H 261 UH 263 UH 263 H 264 Save Cancel Define the VolP figure or character Set host address provided by VoIP Provider The prefix will be added in front of your dialed number automatically refix when the t
6. 7790 770g 182 158 1 127 Trog 7700 192 168 1252 100Mbps 15 davidy planet cc Ln a PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Status WFConnection indicates waiting for connection from the other unit nm Hot Standby Operator Hot Standby Hot Standby Log IppbxA ippbxB Basic Inbound Control Hot Standby Settings Advanced Enable Hot Standby Mode Local Hostname Network Settings Security Remote Hostname a sr a Local IP 192 158 1 121 evo Local Heart Line Port 7790 Lacal Part 7788 Remate IP 192 158 1 122 ET esce A Remate Heart Line Part 7709 Time Settings Remote Port 778s ea ae ee Virtual IP 192 158 1 252 Module Settings SYNC Network Rate Data Storage Status Fresh Time sec a a oe Remote Link Timeout sec 15 Aie miegeme ne Administatar Email davidy planet cc Backup Feset amp Reboot Save Cancel Upgrade Status Stend Alone Status StandAlone indicates offline which means you need to configure properly and reboot to reconnect 7 10 Time Settings Time settings for Planet system the system supports NTP and Manual Time Set NTP Time Settings NTP C Manual Time Set NTP Server pool ntp org Time Zone Reference Define the NTP Server You can input the IP address or domain of this server whatever it s local or remote Default NTP Server server is pool n
7. 89 PLANET Networking amp Communication Internet Telephony PBX System IPX 2500 Status Home Operator Basic Inbound Control Advanced Network Settings Security Report Time Settings Module Settings F Management Backup x Reboot Upgrade Hot Standby Hot Standby Hot Standby Lag Hot Standby Settings Enable Hot Standby Mode Local Hostname Remote Hostname Local IP Local Heart Line Port Local Port Remote IP Remote Heart Line Port Remate Port Virtual IP SYNC Network Rate Status Fresh Time sec ipnbsA ipnbxB 1392 168 1 121 7790 7 86 182 158 1 122 7709 Eiis 192 168 1252 100Mbps r Remate Link Timeaut sec 15 Administator Email Gave Cancel Status Connected davidy planet ce Status Connected indicates two units are connected successfully Home Operator Basic Inbound Control Advanced Network Settings Security Report Time Settings Module Settings eboot Upgrade Hat Standby Hot Standby Hot Standby Log Hot Standby Settings Enable Hot Standby Mode Local Hostname Remote Hostname Local IP Local Heart Line Port Local Port Remote IP Remate Heart Line Part Remote Port Virtual IP SYMC Network Rate Status Fresh Timetsec Remote Link Timeauti sec Administator Email Save Cance Status WFConnection 90 iIppnbxA ipnbxB 182 158 1 121
8. Call Queue Call Record Call Route Blind Transfer Attend Transfer Call Waiting Caller ID Dial by Name Customized IVR on hold music Transfer Three way Conference Video Call System Capacity 80 Concurrent Call Legs Up to 500 IP Phone Registers Extensions Recording GSM default 2 500 000 mins minutes Wav 210 000 mins PBX Features Call Features System Capacity Voicemail GSM default 2 500 000 mins minutes Wav 210 000 mins Network and Configuration Static IP PPPoE DHCP mM SYS 1 LNK Off LED Indications WAN 1 LNK Off 16 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 n nn ______________________ LAN 1 LNK Off PWR 1 LNK Off FXO GSM Red FXS Green Dimensions W x Dx H W x D x H 810x500x90mm x 500 x 90 mm EA Operating Environment E TEE EE a Iaea 10 45 degrees C 10 8096 humidity Power Requirements AC 100 240V 50 60Hz 1 5A max EMC EMI CE FCC Class B ROHS 17 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Chapter 2 Installation Procedure 2 1 Web Login Connect a computer to an LAN port on the IPX 2500 Your PC must set up to the same domain of 192 168 0 X as that of the IPX 2500 Step 2 Start a web browser To use the user interface you need a PC with Internet Explorer version 6 and higher Firefox or Safari for Mac Step 3 En
9. Factory Defaults Warning Restore factory settings will last all configuration data an the system Factory Defaults Feboot Warning Rebooting the system will terminate all active calls Reboot Click Factory Default to reset the system to factory default Click Reboot to reboot the system 7 8 Upgrade 7 8 1 WEB Upgrade Click System Upgrade WEB Upgrade Upgrade System Package WEB Upgrade TFTP Upgrade Restore Default Set Please choose file to upload Browse Upload Click Browse to select the firmware file and then click Upload to upload the selected firmware to system and finish the upgrading automatically If check Restore Default Set the system will clear all the configuration and reset to factory default 87 PLANET Networking amp Communication e Internet Telephony PBX System IPX 2500 7 8 2 TFTP Upgrade Click System gt Upgrade gt TFTP Upgrade Upgrade System Package C WEB Upgrade Restore Default Set Enter The Package Name uImage md5 TFTP Server IP address Start Heference System will restore to factory defaults after checking this Restore Default Set option TFTP Server IP address Enter your TFTP server IP address 7 9 Hot Standby Hot Standby this function is used to backup and share configuration file and regular data on two IPX 2500 units Master amp Slave each other in local network In case
10. H 264 T 38 Fax Pass through Fax over IP Note T 38 support is dependent on fax machine SIP provider and network transport resilience 15 Internet Telephony PBX System IPX 2500 Voice Processin DTMF detection and generation 9 In Band and RFC 2833 SIP INFO SIP 2 0 RFC 3261 TCP IP UDP RTP RTCP HTTP ICMP Protocols ARP DNS DHCP NTP SNTP PPP PPPoE Internet Sharing DDNS Client Planet DDNS and Easy DDNS DHCP Server SNMP v1 v2 IEEE802 1Q of VLAN IP Assignment PPPoE DHCP Static Network Features IPv4 IPv6 Manual Configuration of Static Route Table Trouble Shooting Ping Traceroute VPN Client Support N2N L2TP PPTP OpenVPN VPN Server PPTP L2TP OpenVPN Server Refuse SIP Register DoS Refuse Abort Invite DoS Refuse SSH Login DoS Firewall SRTP Security Features Black List BLF Busy Lamp Field CDR Call Detailed Record Conference Room 3 rooms DID Direct Inward Dialing Number DISA Direct Inward System Access DND Feature Codes Flash Operation Panel Follow Me Auto Provision IVR Interactive Voice Responses Multi language System Prompt Multiple Language of GUI Phone Book PIN Set Record Files Download Ring Group SIP Trunk Skype for SIP Smart DID System Log T 38 Fax Pass through Time based Rule Virtual Fax Voicemail amp Voice Mail to E mail Call Back Call Forward Call Group Call Hold Call Paging and Intercom Call Park Call Pickup
11. OO ic cette NRI ER T 74 msn dit Es IR RO E E TT 74 SCRIEGI rE 76 OO ON SS OU Cc 77 SP DONS OSG MR RITE 78 DA SNMIPPVZ SOLDI aeniei ia Ea e as aiea Nai 78 5 9 Troubleshooting PRI HR 79 Chapter OSC OEY E EE R E EE TT 80 6 1 N twork and COUP ose dcchsendiseninsicsasian ttiam e Supra zU Seas aaia a a EUR EU usd ded 80 spoio 07 E 81 ISTMADIER 7 TROD d 82 7 Ae RO CONG LAG Mr 82 2 46 0Noo M 82 PESE DV SUC NOG Sec E E E E 83 rA WO Abe SONA mU CREDO ES 83 Populer 85 TOT ACID E 85 PLANET L Networking amp Communication Internet Telephony PBX System IPX 2500 EVA ROOT amico ee UU UNT m 87 FO UPOO NNMERO E E A 87 TOW NEB UI OO ACC c aeina eieiei 87 02 TFTP UDI AQE ERREUR 88 POr aA M c 88 FN TUN o U EROR EORR 91 7 11 Module Settings lssssesssseisssssseeeeee nennen nennen nennen nnns nnns nn naar nnn nnns 92 Chapter 8 Operating Instructions 1 ceeeeeeeeeee e eeeee eren enne 93 8 1 How to connect the IPX 2500 IP PBX to the Internet sssseeessesssssss 93 8 2 How to combine two IPX 2500 IP PB
12. Set up Group video calling for your members Still unresolved 5 One unresolved invite fc Set up Online Numbers for your members M Set up Voicemail for your n T profiles set up for Skype Conect M e B Q Set up Call forwarding for your members Q 97 e 4 Create a SIP profile PLANET Networking amp Communication Subscriptions members Group video calling 0 members Voicemail 0 members Online Numbers 0 members Call forwarding 0 members Skype Connect 3 profiles Create a SIP profile oO Choose name Internet Telephony PBX System IPX 2500 Connect your existing SIP enabled PBX to Skype with Skype Connect Learn more Q Some of your SIP Profiles have been suspended because your Skype Manag has insufficient credit available to pay for the channel subscription Buy more credit and the profiles will be reactivated Your SIP Profiles setup a SIP Profile View profile Creating a SIP profile is as easy as three steps Simply choose a name for your profile purchase a channel subscription and get your authentication details Choose a profile name ddd For example Mew York office You can edit this name later Cancel 98 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Then you can create one sip account you need to pay 4 95 for one channel as monthly rent and you need to input the registration information in our VoIP trunk blank
13. Then you can register with Skype server And then you need to assign money for outgoing calls and then you can call out Profile settings x Se aaa Profile name aaa Profile settings Calling channels Buy a channel subscription to activate this profile Authentication details Outgoing calls Set up outgoing calls Reports To make outgoing calls from this SIP Profile you need to add Sk You can also set up Auto recharge so you never run out of credi Backto SIP Profile list call Outbound calls to landlines and mobiles in the US are ch cents min For all other destinations see Skype s standard per r rates Add credit Auto recharge settings 0 30 Rad creat Then you can see the sip account information and please click the Authentications details Authentication details aaa Please choose the method of authentication needed for your PBX Profile settings G Registration or IP Authentication 5 Lisernameipas Authentication details Skype user name Reports SIP User Password Skype passwort Generate a new password Back to SIP Profile list Skype Connect address sip skype com UDP Port 5060 i amp SIP user is not yet registered at sip skype com 99 PLANET Internet Telephony PBX System IPX 2500 5 Settings on IPPBX A Build one sip trunk with Skype for sip account Provider Type Custom Trunk Host sip skybe com User name the user name you defined in Authentication detail Password the pass
14. USB usage it is not applicable for regular application Slots 1 Slots 2 2 external slots with compliance FXO FXS GSM module 14 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 FXO module is connects to PBX or CO line with RJ11 Write analog line FXO port was connected to the extension port of a PBX or directly connected to a PSTN line of carrier FXS module is connects to Phone with RJ11 Write analog line FXS port was connected to your telephone sets FAX or Trunk Line of PBX GSM module is connects to Global System for Mobile Communications GSM with SIM Card Supporting 2 slots user can buy expansion module like IPX 21FO 4 FXO IPX 21SL 2 FXO 2 FXS or IPX 21GS 4 GSM for extending port service 1 4 Specifications IPX 2500 Internet Telephony PBX system 500 SIP Users registrations 1 x 10 100 1000Mbps RJ45 port 1 x 10 100 1000Mbps RJ45 port Supports maximum 8 ports FXS FXO GSM Future Feature Future Feature VGA Interface Protocols and Standard Sandard SIP 2 0 RFC9261 IAX2 Protocols RFC 793 TCP RFC 826 ARP RFC 1034 1035 DNS RFC 1631 NAT RFC 2068 HTTP RFC 2131 DHCP RFC 2516 PPPoE RFC 3261 RFC 3311 RFC 3515 RFC 3265 RFC 3892 RFC 3361 RFC 3842 RFC 3389 RFC 3489 RFC 3428 RFC 2327 RFC 2833 RFC 2976 RFC 3263 Voice Codec G722 G711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX Video Codec H 261 H 263 H 263
15. file to upload Upload Item Explanation Select Music Directory Load music in the music file 60 M PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Select Music Directory Select the file where you want to save your uploaded music en The sound file must be wav 16bit 8000Hz Single gsm ulaw or alaw The size is limited in 15MB 4 6 DISA A trunk call is made to the PBX and call is made to another trunk through outbound route of the PBX This trunk can make international calls You are out of the office and want to contact your customer in a foreign country Now you can dial DISA number after PIN authentication You are now connected to your customer and you can speak to your customer now Click DISA New DISA to display the dialog as shown below Wew DISA i Mame PIM Set Without PIN Record in CDR Response Timeout sech 5 Digit Timeoutisec 3 _ Extension for this DISACOptianal Allow Outbound Route Select DialPlan Savel Cancel Record in CDR Check to record Digit Timeout sec The maximum interval time between digits when typing 61 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 NENNEN extension number is 5 seconds by default Select Dial Plan Select the Dial Plan for this DISA 4 7 Paging and Intercom Paging and Intercom is used for calling a paging extension all terminals which suppo
16. hang up and return the conference yourself Pause Queue Member l Pause the agent and the agent cannot receive the call Extension Unpause Queue Member Unpause the agent and the agent can receive the call Extension Function key for Intercom Paging Directory 69 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 4 15 IP Phone Provision When you need many IP Phones please record the MAC extension number and user name of each phone according to the format please take reference of the auto provision script file model for details Then import the format file Once the phone is connected to the local network it will get the extension number and password automatically There are two operation methods to fulfill this function Please see details as shown below Enable DHCP service Click Network Settings gt DHCP Server enable DHCP Server in the dialog as shown below DHCP Server Settings Enable Iv Start IP 192 168 1 101 End IP 192 168 1 200 Subnet Mask 433 255 255 Gateway 192 168 1 1 Primary DNS 61 139 2 69 Lease Time min 1440 _ TFTP Server Save Cancel Then Click Advanced gt Phone Provisioning gt New Phone i New Phone Xx General Enable Manufacturer Type VIP 256T PT MAC OO304f VIP 256T PT Li VIPSBLPE 21 vIP 352WT Lined Extension Label ICF 1700 VIP 2020PT VIP SOG0PT cavae Cancel Enable Phone Provis
17. sec O Leave When Empt nnaouncements Prompt w h pty A ts P t amp uto Fill If not answered LlReportHoldTime Destination Hangup M 48 PLANET e Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Define an extension number for the queue RingAIl Ring all available agents until one answers default RoundRobin Every available agent will take turns to ring LeastRecent Agent with the least calls rings Ring Strategy FewestCalls Agent with the fewest completed calls rings Random Agent rings randomly RRmemory RoundRobin with Memory and remember where it s left off in the last ring Queue Options Announcements Caller Position Announcements Frequency sec 30 Announce Hold Time yes v Agent TimeOut sec 15 _ Auto Pause Wrap Up Time sec 10 Max Wait Time sec Periodic Announcements Max Callers 8 Repeat Frequency sec 0 Join Empt Li E Announcements L Leave When Empty Prompt E iud Id Ti If not answered u cda a Destination Hangup Agent TimeOut sec The next Agent will ring after this time Wrap up time between the first answer and second answer Default is Wrap Up Time sec 0 which means no wrap up time Maximum number of callers who are allowed to wait in the queue Max Callers n Default is 0 which means no limitation All callers in the Queue will be moved out when new caller cannot enter Leav
18. tem IPX 2500 e SMTP and Email model Click Voicemail to display the dialog as shown below General Email Settings YoiceMail Reference Max Greeting Timelseci 30 Dial 0 far Operator Vnice Message Options Message Format Maximum Messages 100 Max Message Time min l2 M Min Message Time sec s M Playback Options Say Message CallerID Say Message Duration Play Envelope Allow Users to Review Max Greeting Time sec Maximum Greeting Time Message Format Save the voice message as this format WAV 16 bit or Raw GSM Max Message Time min Maximum Time for each message to be allowed to leave Checking this option Caller ID will be played when user login email to Say Message Caller ID receive the voice message Play Envelop Envelop includes date time and caller ID 56 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Email Settings Email Settings Email Settings Template for Yoicemail Emails lattach voicemail to email Sender Name test From Subject New Voicemail from 1VM_CALLERID Message Hella t i VvM NAMET you received a message lasting tiVvM DUR at M DATE fram 1 vM CALLERID fJ Gave Cancel Jm i VM MAME Recipient s first name and last name tivi CUR The duration of the voicemail message 1 VM MAILBOX The recipient s extensian i vM CALLERID E The Caller ID of the pe
19. to 909 IVR Extensions 610 to 629 Queue Extensions 630 to 639 RingGroup Extensions 640 to 659 PagingGroup Extensions 660 to 578 Reset Operator Extension Set extension number for Operator Enable Transfer Check to enable Transfer Record Format Set the format for recording files GSM WAV only 51 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Extension Preferences Set the rule for extensions 4 1 2 Global Analog Settings Click Advance gt Options gt Global Analog Settings Global Analog Settings Global SIP Settings Caller ID Detect Caller ID Detection Caller ID Signalling Bell US v Caller ID Start CID Buffer Length 2500 General Opermade Tonezane Relax DTMF Send caller ID After Echo Cancel Echo Training 800 yves na number Busy Detection Busy Count 3 Caller ID Detection Enable Disable Caller ID Detection Ring Caller ID start before ring Caller ID Start Polarity Caller ID start when polarity reversal starts Opermode Set the Opermode for FXO GSM Ports Relax DTMF Enable Disable Relax DTMF inspection Echo Training Set Echo Training default unit ms Count the Busy Detection It will be active when enabling Busy Count Busy Detection 52 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 4 1 3 Global SIP Settings Global SIP Settings is appropriate fo
20. user call queue conference or IVR please configure it here Click Port DIDs gt New Port DIDs Mew Port DID T Port Label Destination Gato Extension S darsnu w Gave Cancel Select the port for outbound line 32 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 mE Incoming calls will access directly to this destination extension user Destination call queue conference or IVR Number DIDs If user wants to make an outbound line VoIP Trunk access to the specified extension queue conference IVR please use this feature Click Number DID New Number DID New Number DID x DID Number Destinatian Goto Extension 800 800 Save Cancel DID number calling into VoIP This number is configured in the DID Number l advance option of VolP trunk If user wants to make the outbound call directly to the specified extension user call queue DOD Settings conference IVR please configure it here Click DOD Settings New DOD Mew DOD a DOD Number Destination Goto Extension 800800 Save Cancel Set the DOD number and use it to match the Caller ID DOD Number If matched the call will access to the defined destination 33 internet Telephony PBX System M PLANET Networking amp Communication IPX 2500 3 4 2 IVR IVR will improve office efficiency based on your requirem
21. z closed gsm Record Again Play Delete Call Queues 3 owelcome gsm Record Again Play Delete Ring Groups Black List Time Based Rules Click IVR Prompts New Voice to create new IVR prompt Wew Volce File Name Lo Format 5M hull Extension used for recording Record Cancel Item Explanation File Name Define a name for this voice file l Select the extension which is used for recording the IVR Extension used for prompt Click Record this extension will ring and then you recording can pick up the phone and record If you want to hear the prompt please click Play Play record voice X Extension used for playing Play Cancel Select the extension click Play the selected extension will ring and you will hear the 36 PLANET e Networking amp Communication Inter net Telephony P BX System IPX 2500 recorded prompt after picking up the phone Upload IVR prompt mum Upload IVR Prompts Operator IVR Prompts Upload IVR Prompts Basic Upload IVR Prompts t Inbound Routes Mate The sound file must be wav 16bit 8O00Hz2 Single gsm ulaw or alaw The size is limited in 15 MB e IVR Please choose file to upload sess Upload Ring Groups Black List Time Based Rules Advanced Network Settings Uploading customized audio file must be in the wav gsm ulaw alaw format and size must be less than 15MB 3 4 4 Ring Groups Ring
22. 22 lvlG 728 L 15 726 Licsm Lspeex Save Cancel 24 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Extension Settings Item SIP IAX2 Explanation Choose extension protocol Extension Name English Character Only e g Tom Extension Extension Number connected to the phone e g 888 Password Same password as voicemail 4 16 digits e g 123456 Outbound CID Override the caller ID when dialing out with a trunk Please choose the Dial Plan which is defined in the menu Outbound Dial Plan Routes Analog Phone Please select the related FXS port for your analog phone Voicemail VM Password Select this option to open the voicemail account Set password for Voicemail e g 1234 Check this option to delete voicemail from system after it s sent to Delete VMail mail box Z Co D Extension users mail box which is used for receiving fax or mai voicemail you need to open the function to fax to email voicemail Fax Voicemail e g ITomQgmail com Its allowed to login Extension Management Panel to manage Web Manager extension like voicemail call recording call transfer etc when you select this option Agent Check this option to set this extension user as agent Call Waiting Enable call waiting Allowing Being Check this option to allow being spied Spied Te Check this option if extension user or the phone is located after the NAT Network Addre
23. 4 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 e 3 6 3 Conference If you want to create a conference room for some extension users or with external lines you can input conference room number 900 input conference room password 1234 Admin s password is 2345 then enter the conference room This IPX 2500 supports 3 conference rooms Please configure it on this page Conference yn jM Internet Telephony PBX System zzz Hatwarking amp Cammunlcall r Conference Default Home Operator Conference Default Conference 2 Conference 3 Basic Inbound Control Conference Number Room Extension ann Options Voicemail Conference Password SMTP Settings Guest Password 1234 Email tn Fax Administrator Password 2345 Conference Music Settings Conference Options BISA Conference DialPlan DialPlani v Play hald music far first caller Follow Me ICA Enable caller menu Paging and Intercom C Announce callers PIN Sets LI Record conference CI Quiet Made Call Recording C Leader Wait Speed Dial Save Cancel Smart DID Callback Phone Book Feature Codes Phone Provisioning The number that users call in order to access the conference Conference Number room the default number is 900 Administrator Password Password for administrator to access the conference Play hold music for the Check this option to play the hold music for the first partic
24. Distributed VoIP Network Infrastructure For the new generation communication age the IPX 2500 supports IPv6 and VPN client server connection to provide users with more flexible and advantage communication products With PLANET DDNS function the IPX 2500 also helps users to apply and remember the login information easier Moreover its multiple language features helps user to quickly and friendly manage the system PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Standard Compliance Compliant with the Session Initiation Protocol 2 0 RFC 3261 the IPX 2500 is able to broadly interoperate with equipment provided by VoIP infrastructure providers thus enabling them to provide their customers with better multi media exchange services Compliant with standard SIP RFC 3261 Be db im om edet derat trie Ee dmm blcous unEXCm o rid Aann HET dicm cero Ee ETE erri DB Green IP Office The Fax to Email Email to Fax service by the IPX 2500 allows users to transfer receive faxes directly to from your email inbox as file attachments It s an easy and confidential way of receiving storing and forwarding important Fax documents thus creating a paperless or green office IPX 2500 Green Office Fax to Email Email to Fax 10 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Full Security with VPN Suppor
25. Email to Fax Enable n Username Password IMAP Server SSL TLS n Access Code Dial Plan Save Cancel Check Enable input user name password and IMAP Server server format imap XX com select the Dial Plan and then Save and Activate Practical Case Send a fax to telephone number 86671485 In Dial Plan 1 there is prefix 9 before the telephone number you need to input the Access Code 986671485 and take it as the subject when sending Email Then the fax will be sent by Email as attachment If you need to dial the extension when sending fax e g fax number 86671485 ext 800 you need to use the Access Code 986671485 800 as subject 4 5 Music Settings Management for music on hold music on ring back music on call queue 59 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Click Music Settings to display the dialog as below Music Settings Music Settings Music Settings Music On Hold Reference Music Music On Ringback Reference Music Music On Queue Reference Music Please define different music files for different music folders Music Management Music Management Music Settings Music Management Select Music Directary Load Files Delete Upload Music File Select Music Directory Music 1 Note The sound file must be wavirlbebit aeg Hz singlejy gsm ulaw ar alaw The size is limited in 15MB Please choose
26. F RFC2833 SIP INFO In band UM3Ujsulrki32 s AE DDNS Client PLANET DDNS Easy DDNS DynDNS Zone Edit No IP DHCP Server SNMP v1 v2 IEEE 802 1Q of VLAN Supports IPv6 in addition to IPv4 Manual Configuration of Static Route Table Trouble Shooting Ping Traceroute VPN Client Supports N2N L2TP PPTP OpenVPN VPN Server Supports PPTP L2TP OpenVPN Server Refuse SIP Register DoS Refuse Abort Invite Dos Refuse SSH Login DoS Firewall SRTP gt uS ulis Black List BLF Busy Lamp Field CDR Call Detailed Record Conference Room 3 rooms DID Direct Inward Dialing Number DISA Direct Inward System Access DND Feature Codes Flash Operation Panel Follow Me Auto Provision IVR Interactive Voice Responses Multi language System Prompt Multiple Language of GUI Phone Book PIN Set 12 PLRNET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Record Files Download Ring Group SIP Trunk okype for SIP Smart DID System Log T 38 Fax Pass through Time based rule Virtual Fax Voicemail amp Voice Mail to E Mail gt B Call Back Call Forward Call Group Call Hold Call Paging and Intercom Call Park Call Pickup Call Queue Call Record Call Route Blind Transfer Attend Transfer Call Waiting Caller ID Dial by Name Customized IVR on hold music Transfer Three way Conference Video Call 1 2 Package Contents Thank you for purch
27. Group is a collection of extensions When a call to a ring group is made all extensions in this ring group will ring in different ways based on their different configurations If ring time exceeds a defined time the call will be directed to IVR or others based on your configuration There isn t any data in the factory default Ring Groups please configure it here 37 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Click Inbound Control gt Ring Groups gt New Ring Group New Ring Group X Mame Strategy RingAll w me agar sIP 800 SO1 SIP 801 iem agarsIP 802 SO3 SIP 803 aia sSIP 804 SO5 SIP 805 LE SO6 SIP 806 Ring Graup Members Available Channels Label Extension for this ring group 640 Ring each all for lasting time sec 20 _ If not answered OGoto Extension OGoto voicemail Osota Ring Group OGoto IVR 9Hangunp Save Cancel Define a name for the Ring Group Select the Ring Group Member from the Available Channels Ring Group Members Ps lick to add l 3 5 Black List If some numbers need to be blocked you can use this functionality please configure it here Click Inbound Control gt Blacklist gt New Blacklist New Blacklist X Blacklist Number Save Cancel 38 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Input caller s number in the blank then this caller s number wil
28. IP based endpoints Recording and Record Files Download Voice Mail and Voice Mail ta E Mail Multi language System Prompt a NS CDR Call Detailed Record x Fj Fax to Email Email to Fax VPN Client VPN Server l Planet DONS Easy DONS Call Paging and Inbercom T 38 Fax Pass through SNMP vi NM Smart DID IPVArIPVSO MA i B Soeed Dial Skype for SIF Video Call HD Codec G 722 Phone Book BLF Busy Lamp Field Auta Praviaian IEEEBU2 10 of VLAN i i Dual Gigabit Ethermet Conference Room 3 rooms i Caller ID Hardware Echo Cancellation ff OD Direet Inward Dialing Number DISA Direct inward Sysiem Access 500 Ragister Extensions 80 Current Calls PLANET P Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Replaces old PBX directly without requiring any new wiring to be put in Cost effective easy to install and simple to use the IPX 2500 converts standard telephones to IP based networks It enables the service providers and enterprises to offer users traditional and enhanced telephony communication services via the existing broadband connection to the Internet or corporation network With the IPX 2500 home users and companies are able to save the installation cost and extend their past investments in telephones conferences and speakerphones The IPX 2500 can be the bridge between traditional analog systems and IP network with an extremely affordable investment
29. Management Change Password Password New Password Retype New Password Apply Set Language Set Voice Language v Save Set Language Choose the voice language you want Set Language English mu Francals Espa ol Portugu s Italiano Set Voice Language Save 7 6 Backup 85 Internet Telephony PBX System IPX 2500 Click System gt Backup Upload Backup File List of Backups Take a Backup Mame Date Options 1 backup 2 i3jan G 135847 Jan 09 2013 Restore Delete 2 backup z i3jan a 135854 Jan 09 2013 Restore Delete 3 backup 2013may16 160601 May 16 2013 Restore Delete Reference ltem Explanation Take a Backup Take a backup of the current system configuration Restore Restore system to the specified backup configuration Delete Delete specified backup file v e Click the download button 3 to download the specified backup file and manage locally Click Upload Backup File to upload the backup file here Upload Backup File Upload Backup File Mate Don t change the backup file name Please choose file to Upload Upload Click browse to select the local backup file and click Upload to upload the backup file to system 86 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 T Reset amp Reboot If you need to reset the system to factory default or reboot please click System Reset amp Reboot
30. PX 2500 3 2 3 Basic Configuration Configure Extensions Planet IP PBX supports SIP IAX2 and analog extension configure extension on this page Basic Extensions im Extensions Home Operator Extensions Uplaad Dawnlaad Extensions Extension Search Show All Trunks Mew User Batch Add Users Delete Selected Users Outbound Routes Inbound Control Eavensions Saeed Mame Extensian Port Protocol DialPlan Outbound CID Options C 1 500 s00 SIP DialPlani Edit Network Settings L 2 l Bul SIP DialPlani Edit SEHE C 3 802 auz SIP DialPlani Edit SEDET rll 4 lao3 a03 SIP DialPlani Edit Report 5 504 804 SIP DialPlani Edit 6 805 805 SIP DialPlani Edit System 7 906 BOG SIP DialPlani Edit B S07 Bu SIP DialPlani Edit 9 808 gua SIP DialPlani Edit C 10 809 e049 SIP DialPlani Edit Click New User to see the extension configuration interface as shown below Neve hi General SIP X2 LI Name 510 Extension aid Password REGSsnvaH n Outbound CID DialPlan Analog Phone Vnicemail Voicemail VE Password 1234 Delete vMail C Email Fax oicemail Other Options Web Manager Agent Call waiting Allow Being Spied Pickup Group Mobility Extension Mobility Extension Number YoIP Settings MAT Transport UDP v SRTP L DTMF Made RFCZ2833 Permit IP video Options video Call O H 261 H 263 H 2834 H 264 Audia Codecs Mlalaw Mlulaw L 13 7
31. Save Cancel Click Network Settings gt DHCP Server gt DHCP Client List DHEP Server DHCP Client List DHCP Client List Mac Address IP Address Host Name Expires in 6c 3e 6d e0 f2 00 192 168 1 101 iPhone expired 00 03 58 45 87 9a 192 168 1 102 expired cz74 c2 47 71 6d 192 168 1 103 hnteki iPhone expired 2Z0 c98 d0 85 3b fb 192 168 1 104 expired 08 ed b98 e7 c5 7f 192 168 1 105 DPVYElJOWCAACTI expired 78 e4 00 8e c3 939 192 168 1 106 LBSZLACHCIC 22 10 25 68 a3 c4 ef 5d 8b 192 168 1 107 HBWang 1 days 00 00 00 0c 72 2c 5a 39 41 192 168 1108 MW150R 00 00 57 This page is used to display DHCP Client address and related information When DHCP Server distributes address the Clients MAC address is associated with the IP address and then the device will get the same IP address every time T1 PLANET Networking amp Communication In ter net Telephony P BX Sys lem IPX 2500 Click Network Settings gt DHCP Server gt Static MAC gt New Static MAC New Static MAC x MAC Address IF Address Save Cancel 5 6 DDNS Settings After setting DDNS Dynamic Domain Network Server Planet IP PBX settings will be visited remotely Click Network Settings gt DDNS Settings DONS Settings DDNS Settings Enable LJ Enable Easy DONS Easy Domain ply 2cha4 planetddns com DONS Server Username PlanetDDMNS com Password Dyndns arg Domain No Ip com Foneedit com Save Cancel St
32. X in a different network 93 8 3 How to resolve the problem about hearing one side only 95 8 4 How to use Skype account in IPX 2500 cc ceeeccceecceeeeeeeeeeeeeeeeeessaeeeeeeseeaeeeeesaeaees 96 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Chapter 1 Introduction Intuitive Ease of Use IP PBX Machine Management PLANET IPX 2500 IP PBX telephony system is SIP based and optimized for the small and medium business in daily communications The IPX 2500 is able to accept 500 user registrations and easy to manage a full voice over IP system with the convenience and cost advantages Leading Enterprises and Workgroup users to High Speed Networking Generation With the increasing popularity of desktops and laptops built with Gigabit network Interface and wide application of shared Database Device and Multi Media Center day by day IPX 2500 equipped with Dual Gigabit RJ45 ports 10 100 1000Mbps WAN LAN provides advanced voice and data communications features businesses need to stay productive and responsive Off net Calling Capability Call Restriction Call Access Control The IPX 2500 integrates up to 8 calls via the IPX 21FO 4 FXO IPX 21SL 2 FXO 2 FXS and IPX 21GS 4 GSM module to become a feature rich PBX system that supports seamless communications between existing PSTN calls analog IP phones and S
33. asing PLANET Internet Telephony PBX system IPX 2500 This Quick Installation Guide will introduce how to finish the basic setting of connecting the web management interface and the Internet Open the box of the Internet Telephony PBX system and carefully unpack it The box should contain the following items Internet Telephony PBX System Unit x 1 Quick Installation Guide x 1 User s Manual CD x 1 Power Cord x 1 RJ45 x 1 B Bracket x 2 If any of the above items are damaged or missing please contact your dealer immediately 1 3 Physical Specifications gt MBM Dimensions W x D x H 900 x 310 x 90 mm Net Weight 3 3kg without package 13 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 gt idHi uax u e PLANET SLOT 2 SLOT roc Internet Telephony PBX System IPX 2500 gt Rear Panel LED LED definitions T TE PBX Power OFF Enabling system System is working System is off de Waiting for connection Green Ringing Waiting for connection The reset button when pressed resets the IP PBX without the need to unplug the power cord The WAN LAN port supports auto negotiating Gigabit Ethernet WAN LAN 10 100 1000 Base TX networks This port allows your IP PBX to be connected to an Internet Access device e g router cable modem ADSL modem through a CAT 5 twisted pair Ethernet cable Audio fne Audio USB are reserved for the factory production line
34. ation IP Assign Static DHCP PPOE supported i Click Network Settings gt Network gt IPv6 Settings IPv4 Settings IPve Settings VLAN Settings Enable IPve Address Prefix Length Gateway Primary DNS Alternate ONS 72 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 IPv6 Reference Enable IPv6 define the IPv6 address gateway and DNS Click Network Settings gt Network gt VLAN Settings Network IPv4 Settings IPv6 Settings VLAN Settings WAN LAN 1 Enable VLAN ID VLAM IP Address Subnet Mask WAN LAN 2 Enable VLAN ID WLAN IP Address Subnet Mask LAN VLAN 1 Enable VLAN ID VLAM IP Address Subnet Mask LAN VLAN 2 Enable VLAN ID VLAM IP Address Subnet Mask Save Cancel VLAN Reference Enable VLAN to define the VLAN address and VLAN ID 73 PLANET ii Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 5 2 Static Routing Click Network Settings gt Static Routing Static Routing Static Routing Routing Table List of Static Routing Mew Static Routing Destination Network Subnet Mask Gateway Interface Options Please click on M Interface to add a Static Rd Destination Network Subnet Mask Gateway Save Cancel Subnet Mask Set subnet mask of the destination network Click Network Settings gt Stat
35. atus Disabled Planet supports DDNS provided by Planet DDNS Dyndns org No ip com zoneedit com 5 7 SNMPv2 Settings SNMP Simple Network Management Protocol is used for remote management 78 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Click Network Settings gt SNMPv2 Settings SNMPvz Settings Read Only Enable RO Community public RO Network J fj Read and Write Enable RA Community private RW Network Fy Save Cancel Reference Enable Read Only of SNMP RO Network Define network of RO 5 8 Troubleshooting You can ping other network devices through Planet IP PBX and track network routing by command Traceroute Click Network Settings gt Troubleshooting Troubleshooting Ping Traceroute Ping 192 158 1 254 Packets 4 Run Stop PING 192 165 1 254 192 1665 1 254 56 data bytes 64 bytes From 192 166 1 254 zedq 0 ttl 54 time 5 773 ms 64 bytes from 192 166 1 4259 seqel trtrl 64 time 12 411 ma 64 bytes from 192 166 1 254 seqee trl 64 time 3 637 me 64 bytes Crom 192 165 1 254 zedgq 3 trl 64 time 2 461 ms IBZ i16bo di2oo ping stabrisrtics packets transmitted 4 packets received OF packet loss round trip min favo max 2 461 6 070 12 411 ms 79 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Chapter 6 Security This chapter will introduce you
36. c One Touch Recording Configure the function key for One Touch Recording Enable Disable Call Forward and the settings of function keys for Call Forward different forward modes Do Not Disturb Enable Disable Do Not Disturb Configure the function keys for spy modes Blacklist Add Delete blacklisted number l l Configure the function keys for entering voicemail and check Voicemail extension voicemail In conference the administrator can invite people into the conference by dialing 0 After pressing 0 you will get dial tone Invite Participant and you can dial to invite people After the call is connected please press to direct the people into the conference or to hang up the current call and return to the conference During the call you can dial 0 to forward to the conference with the Create Conference callee In conference the administrator can dial 0 to invite people into the Return to conference with conference After pressing 0 you will get dial tone and you can dial participant to invite the participant when the call is connected dial to return to the conference with invited participant In conference the administrator can dial O to invite people into the Return to conference conference After pressing 0 you will get dial tone and you can dial without participant to invite the participant When the call is connected you can dial to
37. dangers of electric shock and static electricity when working with electrical equipment All guidelines of this and of the computer manufacture must therefore be allowed at all times to ensure the safe use of the equipment Customer Service For information on customer service and support for the Gigabit SSL VPN Security Router please refer to the following Website URL hitp www planet com tw Before contacting customer service please take a moment to gather the following information Internet Telephony PBX System serial number and MAC address Any error messages that displayed when the problem occurred I Any software running when the problem occurred Steps you took to resolve the problem on your own Revision User s Manual for PLANET Internet Telephony PBX System Model IPX 2500 Rev 1 1 Dec 2014 PLANET Networking amp Communication Internet Telephony PBX System IPX 2500 TABLE OF CONTENTS Chapter Moi OGUC IG I c 8 UELUT m 11 1 2 Package GOLLenls oco Erica Pane yen tet bs Uus une s Est tu E Uee Lnd t Ne Uber etm HMM SS 13 1 3 Physical SDeclfIGallOFiS saaco peius aoa tup p nutem Rosae RUE cU m EAEE Eia 13 us eror GIN AU ONS NEUE o DOTT 15 Chapter 2 Installation Procedure 11 eeeeeceeee eec reeee eene nennt 18 2 1 Web LOQ N EN m 18 2 2 Configuring the Network Setting ccccceccssesseeceeeeeeee
38. e When Empty the Queue This option cannot be used with Join Empty simultaneously 49 PLANET Networking amp Communication Internet Telephony PBX System IPX 2500 Report the hold time of the next caller for Agent when the Agent is Report Hold Time answering the call Announce Hold Time Announce the hold time Announce yes not announce no or announce once once it will not be announced when the hold time is less than 1 minute nnouncement Prompt Select a prompt as the Announcements Prompt from the IVR Prompts 50 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Chapter 4 Advanced 4 1 Options Options include local extension settings and new extension default settings General caller ID setting Global Analog Setting and NAT FAX setting Global SIP Setting 4 1 1 General Click General to display the dialog as shown below Global Analog Settings Global SIP Settings Local Extension Settings Operator Extension lt none gt s Global RinaTime Setrsec 30 Enable Transfer Enable Music On Ringback L Record Format Default Settings for New User SIP E I x2 web Manager Call waiting v Agent L Voicemail Delete vMail VM Password 1234 NAT Transport UDP SRTP L Audio Codecs Mlalaw Ielulaw L 15 722 lv1G 728 L l5 726 Ucsm spee Extension Preferences User Extensions 800 to 899 Conference Extensions SU
39. e on video Sign in Create an account Skype Name Planet com Safe amp Secure Quick amp Easy Manage your account Change your settings Forgotten your S e Name Password Forgotten your password 96 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 2 When you have signed in at the end of this page you will find the Skype Manager Please Click it Settings and extras ES Payment settings stored payment details and Auto recndg setings View det A Skype Manager You are the administrator of Planet Skype Manager Membe ia e Redeem voucher Redeem your voucher or prepaid card Redeem Skype WiFi Learn about Skype WiFi secret ord ee Settings and extras nein e Payment settings Stored payment details and Auto recharge settings View details Profile details Currency Your currency is setto EUR Euros Change Y il aiam Skype Manager You are the administrator of Planet Skype Manager Member page Emal soling Redeem voucher Redeem your voucher or prepaid card Redeem Your password Keep your password secret Change your password 3 Please click the Skype connect F PORSE Y our features pry Your members Some features have been suspended Your Skype Manager has 2 members Allocate Skype Credit to your members Add members th Since you last signed in C GF Set up Subscriptions for your members ee m l b Mo changes since you last logged in M
40. eeeseeeeeeeeeeeeeeeeeeeeesssaeeeeeeeeeeeas 19 Chapter 3 Basic Configuration cccccccessseeeccesseeeceesseeeseesseeeseenseeseoenseessoonneees 21 3 1 Preparation before Operation seeeeeeesssssssseeese nennen nennen nnns 21 3 2 Before Making a Call eeeeessssssesesssssseeseeennn nnne nennen nnne nnn nane nnn nnns 21 3 2 1 System Information ccccecceeseceeecceeseeeesscseeeeesceseeeeesccsseeeesscceeeeesssceseeenses 21 Fer DCL AIO MET I 23 9 2 9 Basic COMM UL AON xs 2e cnsiceccdausnetatnesaeuaadesanttenecloatencsensSiddensidentuswetddesaesbadeeaace 24 3 2 4 Time based Rules cccecccccccsseeeeeeeeeeeeeeeeseeeeeeeeseeeseceeeeeaeseeeeseaeeeeeessageeeeeeeas 26 SCENIC 0 gle e M NOR eon en E 27 SONUS c T 2 2 3 2 CUDDOUDO T3OLII S aeesunitautidiutunti niorum seeenacne a unice EnM Si ceueead 29 odes se mw 31 3 4 1 Inbound Routes spas vanierinsinswodsiiniann m 31 VF 34 S3 VE TPIOMDISaueneestictatintidos atutetvos da OpGd va utens Dcus dia Fido poscunt aes Fd r EE zXURS US 36 3 4 4 Ring Groups cccccccccssseeeeccceesececcceeuseeececeauseeecsaaseceeseesasecesessauseeeesseageeeeeeaas 37 FB CRES T M 38 Srom cire quee m 39 GOR FSC AN NOTER m
41. ent Please configure on this page Inbound Control gt IVR Changes Cancelled yu NGI Internet Telephony PBX System azz Hotworking amp Com punica Home di Operator List of IVRs Mew VR Basic Extension Name Dial other Extensions Options 1 610 working time Yes Edit Delete Inbound Routes 2 jell closed time No Edit Delete Ring Groups t Black List Y Time Based Rules 34 M PLANET Networking amp Communication Inter net Telephony P BX System IPX 2500 Click New IVR to creates a new IVR New IVR a IVR Settings Kame Extension 612 Welcome Message Please Select Custom Prompts Repeat Loops C Dial other Extensions Keypress Events Key Action Disabled mn e 4 C Ch ot bw M Hn amp amp TI gt H amp Save Cancel Select IVR audio file please configure in this page Please Select IVR Prompts Allow caller to dial other extensions besides the ones listed Dial Other Extensions below 35 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 e 3 4 3 IVR Prompts Record or play IVR music from extension Please configure on this page IVR Prompts IVR Prompts i Home Operator IWE Prompts Upload IWR Prompts Basic List of Prompts Mew voice Delete Selected Inbound Routes d Mame Options TUR 1 mTest gsm Record amp gain Play Delete F
42. erver YPN Users Management YPN Server L2TP PPTP 9 onpenvPN Enable Certificate Port Protocol TLS Server Remote Network Route Cllent to Client Status L2TP Disabled Mane Create Delete 1194 d d gavel Cancel This page is used for management of OpenVPN certificate file 5 4 VPN Client Planet IP PBX supports four kinds of VPN Clients L2TP PPTP OpenVPN and N2N Click Network Settings gt VPN Client VPN Client C L2TP 9 PPTP OpenVPN N2N Enable v Enable 40 128 bit encryption for MPPE Server Address Username Password 197 168 100 100 admin Save Cancel Status pptp client Connect pppl lt gt dev pts 2 pptp client sh can t execute sbin ip No such file or directory pptp client sh can t execute sbin ip No such file or directory Reference ltem Explanation VPN Client Four kinds of VPN Clients supported L2TP PPTP OpenVPN and 76 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 LE Bema N2N Only one mode can be enabled simultaneously 5 5 DHCP server Click Network Settings DHCP Server DHCP Server DHCP Server DHCP Client List Static MAC DHCP Server Settings Enable Interface Start IP 1392 1568 1 101 End IP 192 158 1 2 Subnet Mask 255 255 255 0 Gateway 192 168 1 1 Primary DNS 61 139 272 69 Lease Timetrminj 1440 TFTP Server
43. es detected vaiceMail Can Reinvite SIP JAW T 38 Fax Agent L MAT Pickup Group Delete vMail C DTMF Made videa Call L Permit IP Auto Provision Manufacturer Mac Audio Codecs Configure lalaw Ivlulaw Ivla 72aL la 725 Licsm EL lspeex Yideo Codecs Configure lH 261L lH 263L H 2834 LH 264 Save Cancel 46 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Please enable Voice mail before configuration and configure VM Password and Email If there is no answer for the incoming call and when the default ring time is over the system will play Please leave your message and press the key Then voicemail will be sent to the specified mailbox by email Leave a message When No answer C4 When No answer leaving message Press when finish pls leave your message leaving message Listen to the message When there is voicemail in extension 6 0 o Enter extension number and password p ETO Enter Voicemail Enter extension number and password listen to the message hang up box Number 60 of voicemail box for this extension E 1 If you would like to use this function you must write the correct email address in extension settings 2 You need to configure SMTP and Email model in Voice Mail Please check the details in the following chapter Voice Mail 47 PLANET Networking amp Communication In
44. et Telephony PBX System Please configure on this page Basic gt Outbound Routes DialPlans Move the mouse over a Homa field to see tooltips gt Operator DialPlans DialRules Extensions List of DialPlans New DialPlan Trunks Default DialPlan Name Rules Options Extensions Spy Conference Ring 1 DialPlani Groups IVR Call Queues Paging and Edit Delete Intercom Directory DISA Inbound Control Advanced Network Settings Security Report System On this page user can configure the basic match pattern of the outbound routes and create different dial plans Please configure by clicking Add a Dial Rule New DialPlan pialPlan Name DialPlanz Include External Calling Rulez 4 Include Internal Calling Rules Ho Dial Rules defined You can click here to create a Dial Rule MIExtensians Mispy Conference I lRina Groups TVR lc all QUEUES I IPagina and Intercom I Inirectary MIDISA 30 PLANET Networking amp Communication Internet Telephony PBX System IPX 2500 User can create dial rule for dial plan on this page New DialRule X Rule Name PIN Set O Place this call through 2 a l X ox Available Trunks Selected Trunks Custom Pattern Z Any digit from 1 to 3 M Any digit from 2 to 3 X Any digit from D to 3 Any number of additional digits Delete X digits prefix fram the front and auto add digit before dialing Save Cancel Def
45. f TOS for RTP video packets Enable Relaxed DTMF RTP TimeOut RTP HoldTimeout Trust Remate Party ID C Send Remote Party ID Generate In Band Ringing Add user phone to URI LL Send Compact SIP Headers Item Explanation TOS for Signaling packets Sets Type of Service for SIP packets 54 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 TOS for RTP video packets Sets Type of Service for RTP video packets Terminate call if 60 seconds of no RTP activity when RTP Time Out we re not on hold Trust Remote Party ID If Remote Party ID should be trusted If we should generate in band ringing always use never Generate In Band Ringing to never use in band signaling even in cases where some buggy devices might not render it Default never Send Compact SIP Headers Send compact sip headers Inbound 5IP Registrations SIP Register Failed times 10 Black timetmini 30 Outbound SIP Registrations Register TimeOut serc Register 4ttempts SIP Register Failed Times Allowed failure time for register attempts Register Time Out Retry registration calls at every x seconds default 20 4 2 VoiceMail Details configuration on Voice Mail Voice Mail Reference Voice Message Options Playback Options If you need to send message by mail to your defined mailbox you must configure 55 PLANET Networking amp Communication In ter net Telephony P BX Sys
46. ference All incoming calls will be forwarded No Answer Forward when no answer from extension Or used the Follow me feature Record List Follow Me Follow Me List List number to ring one per gt Voicemail List Follow Me Settings NO LM si ie Call Forward eg pe Enable lv 806 20 Ring lasting for 20 seconds 86671485 30 Hae CARA RE Follow Me List 22199528 30 gt Settings Send Fax Save Cancel Select an extension set the ring duration and add the numbers in the Follow Me List Save and Activate List Format Extension Number Ring Duration E g 806 30 808 20 806 rings after 30 seconds the call is going to 808 45 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Follow Me Option Follow Me Options Playback the incoming status message prior to starting the follow me step sec Record the caller s name so it can be announced to the callee on each step Playback the unreachable status message if we ve run out of all steps or the callee was set not to be reachable Save 3 2 Voice Mail If you don t want to configure Follow Me you can record the message of incoming call and email the message to your defined mailbox Click Extension Extension Settings Edit a Mame Extension 904 Password Bugs Outbound CID VM Password 804 E mail Dial Plan DialPlani Analog Phone No Analog fin
47. holders Disclaimer PLANET Technology does not warrant that the hardware will work properly in all environments and applications and makes no warranty and representation either implied or expressed with respect to the quality performance merchantability or fitness for a particular purpose PLANET has made every effort to ensure that this Users Manual is accurate PLANET disclaims liability for any inaccuracies or omissions that may have occurred Information in this User s Manual is subject to change without notice and does not represent a commitment on the part of PLANET PLANET assumes no responsibility for any inaccuracies that may be contained in this User s Manual PLANET makes no commitment to update or keep current the information in this User s Manual and reserves the right to make improvements to this User s Manual and or to the products described in this User s Manual at any time without notice If you find information in this manual that is incorrect misleading or incomplete we would appreciate your comments and suggestions Trademarks The PLANET logo is a trademark of PLANET Technology This documentation may refer to numerous hardware and software products by their trade names In most if not all cases these designations are claimed as trademarks or registered trademarks by their respective companies CE mark Warning This is a class B device in a domestic environment this product may cause radio interference i
48. how to configure the Security of PLANET IP PBX 6 1 Network and Country Click Security gt Firewall Firewall Command iptables Run Result IP Tables List Chain INPUT policy AccEPT target HEOL opt 30Urce destination Chain FORWARD policy ACCEPT target brot opt source destination Chain OUTPUT policy ACCEPT target HEGEL opt 30Urce destination IP Tables Command Explanation Check IP Tables list IP Tables L n Deny an IP 192 168 0 3 IP Tables A INPUT s 192 168 0 3 j DROP Deny IP 192 168 0 3 IP Tables A INPUT s 192 168 0 3 p tcp dport 80 j DROP to access port 80 80 PLRNET Internet Telephony PBX System IPX 2500 6 2 Service Service Settings of SSH FTP and HTTP Port Click Security gt Service Service Settings Service Settings Enable SSH M Port 22 Enable FTP Port 21 HTTP Part 80 Gave Cancel Enable SSH to login background management system through SSH Enable FTP to allow uploading files to system through FTP 81 PLANET Networking amp Communication Inter net Telephony P BX System IPX 2500 Chapter 7 Report 7 1 Record List Check recordings of specified extension or conference here or delete the recording file Record List Call Recording Conference One Touch Recording Extension Delete Start Datei Aug End Datei Aug w 20 v Filter List of Recording Files Delete Selected d Caller ID Destination ID Date Options Confere
49. i One Touch Recording One Touch Recording Call Forward Enable Forward All Calls Disable Forward All Calls Enable Forward an Busy Disable Forward on Busy Enable Forward an Wo Answer Disable Forward on Wo 4nswer Dial for Internet Telephony PBX System i T3 Ca na m Ln 71 71 ye Ore ae 073 Define an extension for parking calls Define the time for parking calls Planet IP PBX will call the extension Call Parking Time sec Pickup Extension again if parking is over time Specified Pick up the specified extension Default Dial extension number to pick up the specified extension Allow attended transfer or supervised transfer It works like this Attended Transfer While on conversation with A you dial the Attended Transfer key 68 feu PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 sequence The system says Transfer then gives you a dial tone while A is on hold You dial the transferee number B s number and talk with B to introduce the call then you can hang up and A will be connected with B In case B does not want to answer the call he she simply hangs up and you will be back to your original conversation Disconnect Call Disconnect the current transfer call for Attended transfer Timeout for answer on Set the timeout value attended transfer se
50. ic Routing gt Routing Table and the current routing information will be displayed below Routing Table Static Routing Routing Table Routing Table Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 0 0 0 0 1952 168 1 254 0 0 0 0 UG 0 0 0 ETH 152 168 1 0 0 0 0 0 255 2455 255 0 TT 0 O ETH 5 3 VPN Server Planet IP PBX supports three kinds of VPN servers L2TP PPTP and OpenVPN 74 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Click Network Settings gt VPN Server VPN Server L2TP PPTP OpenVPN Enable Remote Start IP Remote End IP Local IP Primary DNS Alternate ONS Authentication Method chap Upap Debug Gave Cancel Heference Three kinds of VPN servers L2TP PPTP and OpenVPN supported Only one mode can be enabled simultaneously VPN Server Mode When the mode is L2TP or PPTP VPN server click Network Settings gt VPN Server gt VPN Users Management YPN Users Management YPN Users Management List of YPN Users Mew PIN User Username 4yvallability Options 1 test yes Edit Delete This page is used for management of VPN user name and password 75 PLANET E Networking amp Communication internet Telephony PBX System IPX 2500 When the mode is OpenVPN server click Network Settings gt VPN Server gt OpenVPN Certificate Download YPN S
51. in Log Delete Download A 3 pbx20130311 log FBX Log Delete Download NW 4 pbx20130313 log PBX Log Delete Download m 5 pbx20130315 log PBX Log Delete Download E 6 pbx20130319 log PBX Log Delete Download E 7 pbx20130320 log PBX Log Delete Download 7 4 Data Storage When you need mass storage of recording files voicemails call logs etc you can upload these files to FTP server through FTP Data Storage based on the specified time frequency 83 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Click System gt Data Storage FIP Data Storage Enable Server Address Username Password Directory Automatically upload frequency rdav Time af automatically upload Forcibly upload when the flash storage is over Save Cancel Status Disabled Upload Now Reference Enable FTP Data Storage User Name User name for login FTP Directory Define a directory used for storage on FTP server Time of automatically Define the time to upload the data upload Check from Data Storage Log Data Storage Log Refresh Clear Click Refresh to refresh data storage log Click clear to clear data storage log 84 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 7 5 Management Management is used to modify password of Planet system and the settings of system voice Click System gt Management
52. ine the name for the dial rule Place this call Select a trunk for this dial rule through Delete digits prefix If one digit prefix be deleted when dial 12345 2345 will be sent 3 4 Inbound Call 3 4 1 Inbound Routes When a call is made from outside you want to forward this call to an extension or IVR This Chapter will introduce you how to deal with the inbound calls 3 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Please configure it on this page Inbound Routes EU General Home Operator Port DIDs Number DIDs DOO Settings Basic From Analog Channels F VP Distinctive Ring Tone ee Destination Goto TVR Y Ring Groups From VoIP Channels Black List Time Based Rules Distinctive Ring Tone Advanced a Destination Goto IVR Network Settings Security Report Save Cancel System General Distinctive Ring Tone mapping the custom ring tone file e g set distinctive ring tone as External the phone will play this ring tone when receiving the call Note The phone must support such feature as well When incoming calls come from outbound line FXO GSM VoIP the calls can be accessed to Extension User Call Queue Conference IVR etc You can choose freely based on your condition Port DIDs If user wants to make the incoming call from the outbound line FXO GSM trunk access to the specified extension
53. ioning in Basic select the IP Phone manufacture input MAC of the phone and select the extension for provisioning 70 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 4 16 PnP Settings Plug and Play function PnP is used as Auto Provisioning for IP Phones Once it s enabled the system will make configuration on the specified phone as long the phone supports PnP according to the settings in Phone Provisioning page Plug and Play PnP Settings Phones Settings PnP Settings Plug and Play PnP Settings Enable Interface MIcustom URL Multicasting Address 224 0 1 7 Fart gla gavel Cancel Enable Disable PnP function Custom URL Specify a URL if you need one Default is download from local PC Port that PnP uses default is 5060 71 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 e Chapter 5 Network Settings 5 1 Network You can configure the WAN Port and define the Virtual Interface Click Network Settings gt Network gt IPv4 Settings Network IPv4 Settings WLAN Settings WAN Port Setup IP Assign IP Address 192 168 1 198 Subnet Mask 255 255 255 0 Gateway 1852 1858 1 254 Primary DNS 192 158 1 254 Alternate ONS LAN Port Setup IP Address 182 188 0 1 Subnet Mask 255 255 255 0 LP AddressV1 Subnet Maskl CP AddressV 2 Subnet Masky gavel Cancel Reference ltem Explan
54. ipant in first participant the conference until another participant enters this conference Check this option to announce to all Bridge participants that a Announce callers new participant is joining the conference 42 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 If this option is checked all the participants in the conference Quiet Mode u can hear only but it is not allowed to speak Please check the following diagram to learn Go to conference Ready to go into conference 3700 es Input conference room Input conference room Go into the number 900 password 1234 conference room In the conference admin can add new participant extension user or external number to the conference In the conference the administrator can invite new guest extension user or external number to the conference Default password for admin is 2345 Learn how to invite new guest to the conference as the diagram is shown below Invite new conference member am 4 function key The called pa o 1 C4 P O Number t into the storie A a 4 SP Conference Room Input function key 0 and function key The called party Admin back to number who you want to invite hang up the conference 3 7 Settings before leaving office 3 7 1 Follow me If you don t want to miss any call please configure this function as shown below 43 PLANET Networking amp Co
55. l Recording gt New Call Recording New Call Recording x Extension Call Recording Time Always Recording Start Time iw End Time Start Day ow End Day Call Recording Settings Inbound Record LJ Outbound Record LI Save Cancel Reference Item Explanation Extension Define an extension for recording 63 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Inbound Record Check to record inbound calls 4 10 Speed Dial Please configure as shown below Click Advanced gt Speed Dial New Speed Dial Speed Dial Speed Dial The prefis of speed dial 99 Save Cancel Speed Dial List Mew Speed Dial Source Number Destination Number Options Mo Speed Dial defined New Speed Dial X Motice Don t forget to add the outbound dial prefiz if you would like ta dial an autside number Source Number 00 Destination Number 86671485 Save Cancel E g prefix is 99 speed number is 00 destination telephone number is 86671485 When dialing 9900 the call is going to 86671485 automatically 4 11 Smart DID omart DID After extension user makes an outbound call the call is ringing back to Planet IP PBX and directed to the one who made the last call Please configure it as shown below 64 la PLANET Networking amp Communication Inter net Telephony P BX System IPX 2500 Click Advanced Smart DID Smart DID Smart DID E
56. l be blocked when the call comes again Meanwhile extension user can add or delete the blacklisted number by function key on the phone Please operate according to the following diagram Add Delete blacklist number on the phone 75 WN be blacklist number gt age Input function key 75 Input blacklist number Be sure by press key 1 Hang up Input function key 075 Delete Reference Parameters and Explanation of the Blacklist 2 When the registered extension user inputs 75 blacklisted number this number will be added in the list of Blacklist Number 3 5 1 Pick up Call If an extension user is away from his her desk other extension users can pick up the call by function key on the phone Please check the following diagram to learn more When Extension is ringing Input function key 8 Gs yok Extension Number Input function key and define another extension to pick up Connected to speak Input function key 8 to pick up the registered extension which is in the ring at random This can be defined in Feature Codes 39 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 3 6 On The Call 3 6 1 Call Parking If you pick up a call at your seat but it s not convenient to talk in public you need go to the conference room to talk secretly At this time you can input 700 to park this call The system Will tell you a parking number 701 which you can inp
57. m Please choose file to upload Browse t Outbound Routes Inbound Control Upload Advanced Network Settings i Download Extensions Template Security Report Extensions Template a Right Click here to Save as Template File csv System l y Right Click here ta Save as Template File t t Download Extensions csv Download Extensions Download the extension template from the Download Extensions Template add extension information based on the template format and save Select the extension file to upload from Upload Extensions Download current extension information from Download Extensions csv 3 2 4 Time based Rules Please set time rule for working time and after working time and deal with inbound calls based on this time rule 26 PLANET E Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Please set from this page Time based Rule New Time Rule Edit i Rule Name TimeRule Time amp Date Conditions Start Time 00 w End Time Start Day Mon End Day Sun Start Date 01 End Date Start Month Jan End Month Destination If time matches IVR working time bul If time unmatches IWR closed time Save Cancel lt New Time Rule Define the name for this Time Rule How to deal with the inbound call in different time segments For Destination example inbound call can be directed to operator in working time
58. me of the matched number will be displayed Please configure it as shown below Click Advanced gt Phone Book Phone Book Phone Book Create Contact Name X Search Show All Delete Selected d Mame Fhone Number Options C 1 David p067 1485 Edit Delete Explanation 66 PLRNET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Show All All contacts will be displayed in the following list Click Create Contact to see the following diagram Create Contact a Name David Phone Number 22199518 Save Cancel Name Input contacts name Letter or figure only Phone book is for the incoming call to use if the incoming caller ID matches the number in Phone book it will display the name defined in Phone book For example Name David Number 85362145 When system receives the call 85362145 the extension answers this call with David being displayed 67 PLANET Networking amp Communication 4 14 Feature Codes Click Feature Codes to display the dialog as shown below You can define relevant parameter Feature Codes Management Extension Parking Calls Call Parking Extension to Dial for Parking Calls Extension Range to Park Calls Call Parking Timetseci Parking Hints Pickup Call Pickup Extension Pickup Specified Extension Transfer Blind Transter Attended Transfer Disconnect Call Timeout for answer on attended transfer sec
59. mmunication Internet Telephony PBX System IPX 2500 Click Basic gt Extension gt Edit the extension you want to configure Edit X General SIP IAX2 C Name 800 Extension 800 Password 123456 Outbound CID Dial Plan Analog Phone Voicemail Voicemail VM Password 1234 Delete VMail Email Fax Voicemail Other Options Web Manager Agent I Call Waiting Allow Being Spied Pickup Group Mobility Extension Mobility Extension Number VoIP Settings NAT Transport UDP v SRTP DTMF Made Permit IP Video Options Video Cal 1H 261 L1H 263 L1H 263 1H 264 Audio Codecs Mlalaw Mlulaw 16 722 v1G 729 1G 726 GsM Speex save Cancel Check Web Manager and Save Then login to the Extension Web Panel Internet ie ein PBX yim Eee Voice mail Password tae English v Login 44 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 e 9 yn ANEI Internet Telephony PBX System zzz Hotworking amp Gomiminleailan Call Recording Record List Voicemail List Call Recording Cine Touch Recording Call Forward alana Start Date Dec 11 2013 w End Date Dec 11 w 2013 Filter List of Recording Files t Send Fax Caller ID Destination ID Date Options Click Call Forward Forward Settings L Always Busy L No Answer Save Cancel Re
60. n which case the user may be required to take adequate measures PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio technician for help FCC Caution To assure continued compliance example use only shielded interface cables when connecting to computer or peripheral devices Any changes or modifications not expressly app
61. nable L Save Cancel Smart DID Rules List Mew Smart DID Rule Pattern Strip Prepend Options 1 im Edit Delete Check Enable and Save to make this function activates Click New Smart DID Rule to display the following diagram New Smart DID Rule X Pattern Strip digits before dialing Prepend before dialing Save Cancel Input the pattern and define how many digits need to be striped or prepend and then click Save Activate 4 12 Call Back When user makes calls by the callback number to Planet IP PBX the call will be hung up automatically Then the PBX will call back this number and forwarded to define destination after the call is connected Please configure it as shown below 65 internet Telephony PBX System IPX 2500 Click Advanced Callback Callback Number Settings Callback Number Settings Enable L Strip digits before dialing Prepend before dialing DialPlan Save Cancel List of Callback Number Mew Callback Number Callback Number Destination Options No Callback Number defined At first enable this function Select Dial Plan and define the callback rule strip digits or prepend prefix Click New Callback Number to add callback number New Callback Number Callback Number Destination Gata Extension 800800 Save Cancel Input callback number and define the destination 4 13 Phone Book When incoming call matches the number in the phone book the na
62. nce Call Recording Conference One Touch Recording Start Date Aug End Date Aug Filter List of Conference Record Files Delete Selected Delete All d Conference Room Date Options One Touch Recording Call Recording Conference One Touch Recording Extension Delete Start Date Aug iv End Date Aug v Filter List of Recording Files Delete Selected Caller ID Destination ID Date Options 7 2 Call logs Check call logs by caller ID or callee ID Click Report gt Call Logs Call Logs Start Date Apr v 23 S2013 i Field Caller ID v Filter End Date Apr 4 23 2013 Download Delete Call Start Caller ID Destination ID Account Code X Duration sec Disposition 82 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Duration in the call logs is not really charged duration If you need billing PSTN must support polarity reversal function and meanwhile you must configure relevance Note parameters of polarity reversal in trunk configuration for Planet IP PBX 7 3 System logs Click Report gt System Logs and you can download delete the system logs System Logs Enable System Log Enable PBX Log Wi Enable PBX Debug Log Enable Access Log Save Cancel List of Logs Download Selected Delete Selected Name Type Options E 1 login201303 log Login Log Delete Download E 2 login201304 log Log
63. nd registers on IPX 2500 A through internet You need to configure the port mapping of IAX2 port 4569 on the router Then all data received from ethO port of router 192 168 1 100 4569 will be sent to IPX 2500 A 94 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Now take the web management panel of ADN 4100 router as an example In here both UTP and TCP must open for IP PBX Advanced M PORT FORWARDING Advanced Wireless Port Forwarding allows you to direct incoming traffic from the WAN side identified by protocol and external part ta the internal 5 server with a private IP address on the LAN side The internal port is required only if the external port needs to be converted to a DMZ different port number used by the server on the LAN side A maximum of 80 entries can be configured Select the service name and enter the server IP address and click Apply to forward IP packets for this service to the specified server Note Modifying the Internal Port Start or Internal Port End is not recommended If the External Port Start or the External Port End changes the Internal Port Start or Internal Port End automatically changes accordingly Parental Control Filtering Options QoS Configuration Firewall Settings PORT FORWARDING SETUP DNS 3 Dynamic DNS Ow Network Tools b 3 Edit Delete Routing Step2 IPX 2500 Configuration Configure the tr
64. onfiguration on extension trunks etc Inbound Control Configuration of Inbound Route IVR and Black List etc Configuration of extension s default information Advanced Conference Call Call Transfer Function Key etc m Network Configuration of Routing Network VPN DHCP and other Settings related network parameters 7 Security Configuration of Firewall SSH FTP 8 Repot Record List Call Logs and System Logs 9 System Time Settings Management Back Up and Upgrade etc 3 2 2 Operator GJE Home Extensions gt Operator Current Active 0 E l Idle 6 Ringing InUse Hold unavailable Basic 300 e 801 302 303 e 304 inbound CERERI B00 SIP 801 SIP 802 SIP 803 SIP 804 SIP Ns DL ce 805 806 807 8n8 809 Advanced 9 305 SIP 9 s06 SIP 9 307 SIP 9 apa sIP 9 S09 51IP Network Settings VoIP Trunks Security ar Berta ume 000000000000 d Status Trunk Name Type Username Hastname IP Port Reachability Report No Vol Trunk defined oe You can click here to create Trunk System FXO GSM Ports Status Signal Strength Type Port BLF Label nnecte FXO T Channeli nneci FXO 2 Channel2 OK FXS 3 OK FxS E FXO 5 Channels FXO 6 Channel6 FXO J Channel FXO 8 Channels Display all the Extension VoIP Trunk and Slot information About extension 2 o em 77 9 o me 0 Gf RE 23 PLANET Networking amp Communication In ter net Telephony P BX Sys tem I
65. ou to contact Taiwan Planet Company D Set inbound rule New Number DID w DID Number Skype number Destination Goto IWF v Save Cancel 102
66. p 2 Edit your WAN port IP information There are three types of Ethernet port connection They are Static IP PPPoE Point to Point Protocol over Ethernet DHCP You can find detailed setting process in the user manual WAN Port Setup IP Assign IP Address Static Subnet Mask Gateway Loa tl Primary DNS 192 158 1 25 Alternate ONS LAN Port Setup IP Address 192 168 10 100 Subnet Mask 255 255 255 0 Le Address V1 Subnet Mask 1 LIP Address Subnet Mask 2 Selection of IP Connection Type 20 Internet Telephony PBX System IPX 2500 Chapter 3 Basic Configuration 3 1 Preparation before Operation What kind of IP phone can be used with the IPX 2500 IP PBX Our IPX 2500 is based on SIP 2 0 RFC 3261 any IP phone model based on the same protocol can work with the IPX 2500 3 2 Before Making a Call 3 2 1 System Information Default IP Default WAN IP 172 16 0 1 Default LAN IP 192 168 0 1 Default User Name admin Default Password admin A PLANET Internet Telephony PBX System Usemame m dss5w Fd Language English wy Login 1 To login to the IPX 2500 your PC must use the same domain as the ethO IP address of the IPX 2500 2 For security reason please modify the user name and password after you login You can modify it on this page System Management 3 Every Time after saving the change please press the Activate Changes to make modification effective 2
67. r professionals If anything needs to be modified please contact our tech support people Global amp nalag Settings Global SIP Settings General UOFF Part 5060 Enable TCP Port 5050 Enable TLS Part 5061 Download CA start RTP Port 10000 End RTP Port 20000 DTMF Made Max Registration Subscription Timefseci 3600 Min Registration Subscription Timetseci 60 Default Incoming Outgoing Registration Timelseci 60 UDP Port to bind to SIP standard port is 5060 TLS Port Default TLS port is 5061 End RTP Port RTP port range Max Registration Subscription Maximum duration in seconds of incoming Time registrations subscriptions is 3600 seconds by default Default Incoming Outgoing Default duration in seconds of incoming outgoing Registration Time registration NAT Support External IP External Host External Refresh saec Local Network Address 53 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Address that we re going to put in outbound SIP External IP messages if we re behind a NAT How often to refresh external host if used You may External Refresh specify a local network in the field below T 38 Fax Passthraugh Support T 38 Fax UDPTL Passthrough C Enables T 38 fax UDPTL pass through on SIP to SIP T 38 fax UDPTL Pass through calls Type of Service TOS for Signalling packets TOS for RTP audio packets le
68. roved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the Following two conditions 1 This device may not cause harmful interference and 2 this Device must accept any interference received including interference that may cause undesired operation R amp TTE Compliance Statement This equipment complies with all the requirements of DIRECTIVE 1999 5 EC OF THE EUROPEAN PARLIAMENT AND THE COUNCIL OF 9 March 1999 on radio equipment and telecommunication terminal Equipment and the mutual recognition of their conformity R amp TTE The R amp TTE Directive repeals and replaces in the directive 98 13 EEC Telecommunications Terminal Equipment and Satellite Earth Station Equipment As of April 8 2000 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 WEEE Caution To avoid the potential effects on the environment and human health as a result of XK the presence of hazardous substances in electrical and electronic equipment end eum Se s of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately Safety This equipment is designed with the utmost care for the safety of those who install and use it However special attention must be paid to the
69. rson who left the message tiM MSGMUMTE The message number in your mailbox i VM GATE The date and time the message was left Attach voicemail to Email The voicemail will be sent as attachment to the user s Email From Mailbox to send email Message Input the Email template 57 M PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 4 3 SMTP Setting SMTP Settings SMTP Settings SMTP Server Port 25 SSL TLS L lEnable SMTP Authentication Username Password Send Test Save Cancel In order to send e mail notifications of your voicemail set the IP address SMTP server or domain name of a SMTP server that your IP PBX may connect to e g mail yourcompany com SSL TSL Enable SSL TLS to send secure messages to server User Name Input user name of your email box Click Send Test after configuration the following diagram will be displayed to ask you to input the Email for receiving Send Test X Email Address Send Cancel Input the Email and click Send to send the test email Login your Email to check configuration is successful if you receive the test email otherwise it fails Please check your email settings 58 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 4 4 Email to Fax Users can send fax by Email Please configure as shown below Click Advanced gt Email to Fax
70. rt this function will be picked up automatically and listen meanwhile it support duplex Click Advanced gt Paging and Intercom gt New Paging Group Mery T Paging Extension 660 Description xe GO0CSIP 800 SO1fSIP 801 802 SIP 802 SO3 SIPI 803 804 SIP 804 SO5 SIPI 805 2 B8056 SIP 906 Paging Group Members Device List Duplex L Save Cancel Paging Extension The number users will dial to page this group Paging Group Members Selected device s on this page Paging is typically one way for announcements only Checking this will make the paging duplex allowing all phones in the paging group to be able to talk and be heard by all This makes it like an instant conference For Paging Intercom function extension IP phone enable Auto Answer 62 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 4 8 PIN Set Monitor is used for recording the defined extensions Click Monitor New Monitor to display the dialog below New Monitor x Extension Monitoring Time Always monitor Start Time lend Time Start Day w End Day Monitor Settings Inbound Record L Outbound Record U ET em Item Explanation PIN Set Name Define the name for this PIN Set 4 9 Call Recording Call Recording is used for recording extension Please configure it as shown below Click Advanced gt Cal
71. runk is in use l Without If you don t need the Authentication when connecting the IP PBX Authentication please check this option Password Password provided by VoIP Provider You can configure the Analog GSM line through PLANET IP PBX The same analog line can t 28 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 be used in multiple trunks If you don t have available analog GSM trunk you can t set up trunk 2 FXO GSM Trunk Click FXO GSM Trunk New FXO GSM Trunk New FXO GSM Trunk X Description Lines FXO 3L 4 GSM Prefix Advanced Options Call Method Order Busy Detection Busy Count 3 Input Volume Output Volume 4096 w Call Progress Progress Zone Busy Pattern Language Default v Answer on Polarity Switch Hangup on Polarity Switch Auto Fax Detection L Save Cancel Define the description for this trunk figure or character ali The prefix will be added to the dialed number automatically when this refix trunk is in use Set the available analog line for this device The same analog line can t be used in several FXO GSM trunks If you don t have available analog line you can t set up FXO GSM trunk 3 3 2 Outbound Routes Outbound Routes is to define what trunk is used for outbound call by extension user If user don t allow extension user to call out please ignore this part 29 e PLA NET Intern
72. ss Translation available gateway Pickup Group Select the Pickup Group which the extension user belongs to After checking this option you must set mobility extension number User can make calls to the IP PBX server with this mobility number Mobility Extension and have all rights of this extension e g Outbound Call Internal Call Listen to the voicemail Select the Transport Protocol UDP TCP TLS Enable SRTP Default DTMF is rfc2833 It can be changed if necessary Transport SRTP DTMF Mode Check to enable video call for this extension And select the audio Video Call codecs you need to use Permit IP Set computer permitted IP to visit this IP PBX e g 192 168 1 77or N Nn PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 192 168 10 0 255 255 255 0 Computer with other IPs is not allowed to visit this IP PBX 1 There are few default extensions which number started with 8XX you can add or delete extension by your requirement 2 Maximum extensions 500 3 For security reason the default password is random character or number e g BB ChH64rl and every time when you reset to default system it will randomly have a new password again Upload Download Extensions Click Upload Download Extensions to add extensions as shown below Vus tes Upload Download Extensions Operator Extensions Upload Download Extensions Upload Extensions Trunks l ac
73. t The IPX 2500 VPN securely and cost effectively connects geographically disparate offices of an organization creating one cohesive virtual network The IPX 2500 VPN technology is also used by ordinary Internet users to connect to proxy servers for the purpose of protecting one s identity It includes VPN server and client function that can support users full security login Supporting Both VPN Client and Server Functions VPN Client Mode VPN Server MM b x IPX 2500 het t 5 oko IPX 2500 JL I 1 og 1 1 Features 80 concurrent calls and up to 500 registers Dual Gigabit Ethernet WAN LAN HD voice codec G 722 for perfect voice quality Fax to Email Email to Fax for Green Office Voicemail to Email for not missing any important message Paging and intercom function strengthens work efficiency Built in SIP Proxy Server following RFC 3261 Multiple Language of GUI for international business l1 Pa PLANET Networking amp Communication In ter net Telephony P BX Sys lem IPX 2500 Web based Control Panel for easy configuration and management of the system Hardware Echo Cancellation module for great and smooth communication Support VPN Client Server function Supports maximum 8 ports FXO FXS GSM on 2 slots gt je T9 alo B adoj olo SIP 2 0 RFC3261 IAX2 compliant Audio Codec G 722 G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX Video Codec H 261 H 263 H 263 H 264 DTM
74. ter net Telephony P BX Sys tem IPX 2500 r4 3 8 Call Center Call Queues 3 8 1 Create Agent Click Basic gt Extension Edit the extension you want to configure Edit x General SIP IAX2 L Name S00 Extension 800 Password 123456 Outbound CID Dial Plan DialPlani Analog Phone Mone w Voicemail Voicemail VM Password 1234 Delete vMail Email Fax Voicemaill Other Options Web Manager Ww Agent Call Waiting L Allow Being Spied Pickup Group 1 w Mobility Extension Mobility Extension Number VoIP Settings NAT Transport UDP SRTP DTMF Mode Permit IP Video Options Video Call L H 261 JH 263 JH 263 H 264 Audio Codecs wlalaw lulaw L1G 722 l1G 729 L 1G 726 L Gsm L 1 5peex Save Cancel Step1 Check Agent and Save Step2 Click Inbound Control gt Call Queues Home Call Queues 1 Operator Basic Call Queue Reference Inbound Routes Queue Number 630 Label IVR Ring Strategy Ss Agents TR Prompts You do not have any users defined as agents click here to manage users Ring Groups Black List Time Based Rules Advanced Queue Options Announcements Network Settings Security Agent TimeQutfsec 15 Caller Position Announcements ooo Mauto Pause Frequencyirsec 30 Report Wranp Up Time sec 10 Announce Hold Time yes v System Max Wait Time sec ID AM LLLI Mas Callers Periodic Announcements 1Jnin Empty Repeat Frequency
75. ter the default IP address of the IPX 2500 192 168 0 1 in the URL address box Step 4 Enter the default user name admin and the default password admin and then click Login to enter Web based user interface Default IP Default WAN IP 172 16 0 1 Default LAN IP 192 168 0 1 Default User Name admin Default Password admin e PLANET Internet Telephony PBX System 00 Meterathing amp Communication Username i Password O meee English M Login Figure 2 1 Login page of the IPX 2500 For security reason please change and memorize the new password after this first setup 18 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 e 2 2 Configuring the Network Setting Go to Network Settings Network Hame Operator Basic Inbound Control Advanced Static Routing YPN Server VPN Client DHCP Server DONS Settings Troubleshooting Network amp Country Button Network IPv4 Settings VLAN Settings WAN Port Setup IP Assign IP Address 192 168 1 198 Subnet Mask 255 255 255 Gateway 1982 1568 1 254 Primary DNS 192 158 1 254 Alternate DNS LAN Port Setup IP Address 192 168 10 100 Subnet Mask 255 255 255 0 Cte Address 1 Subnet Maski Cte Addressv Subnet Masky Save Cancel Network Setting page 19 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Ste
76. the system the Master Unit crashes Slave Unit will automatically start to work in order instead Settings Hat Standby Home Operator Hot Standby Hot Standby Log Basic Inbound Control Hot Standby Settings Advanced Enable Network setting Hot Standby Made se Lacal Hastname Security Remote Hostname Slave Local IP Report i Local Heart Line Port 7790 Local Port 7708 Remate IP Remote Heart Line Port 7789 Time Settings Remote Part 7700 Module Sattj Virtual IP t Module Settings Mana BD See ee SYNC Network Rate 100Mbps Data Storage Status Fresh Timefsech 5 ee z Remote Link Timenutisaec 15 Sc ls Administator Email Backup Save Cancel Reset amp Reboot Upgrade Status Disabled 88 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Set the unit to be Master or Slave Make sure one unit is Hot Standby Mode Master and the other is Slave Remote Hostname Hostname of remote unit Heart line port of local unit Make sure local heart line port of Local Heart Line Port local unit is the same as remote heart line port of remote unit Remote IP IP address of remote unit Remote Port Port of remote unit SYNC Network Rate Rate of Sync Network Retain default Remote l l l Timeout for remote link retain default Timeout sec User must configure properly on Master Unit and reboot first then configure and reboot Slave Unit
77. tp org Be aware that the Planet IP PBX needs to be able to connect to a NIP Server to perfect functions 9 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Manual Time Set Time 5ettings ONTP Manual Time Set Year Uv eg 2010 Month MM eg 05 Day DD eg 08 Hour HH eg 09 Minute MM eg 30 Synchronize with current PC time Syne After entering Year Month Day Hour Minute then save and activate Or you can click Sync to synchronize with current PC time 7 11 Module Settings Choose module type and make configuration on this page Module Settings SLOT 1 Module Type FXS FXO GSM Ww Hardware Echo Cancellation L SLOT 2 Module Type FXS FXO GSM Hardware Echo Cancellation Save Cancel ltem Explanation Module Type Choose module type 92 Internet Telephony PBX System IPX 2500 Chapter 8 Operating Instructions This chapter will introduce you how to use PLANET IP PBX by example 8 1 How to connect the IPX 2500 IP PBX to the Internet If your office accesses the public network through router you can put Planet IP PBX behind the router You should connect the WAN port of the IP PBX to the LAN port of the router PC IP X 2500 fa IP Phone 8 2 How to combine two IPX 2500 IP PBX in a different network Normally two sets of the IPX 2500 are located in different places with different IP addresses
78. unk and dial plan on IPX 2500 B and register IPX 2500 B IP to IPX 2500 A The configuration is the same as the above but you have to replace the public IP address with the internal IP 192 168 1 21 Step3 Configure port mapping rule of IPX 2500 B on the router Configure port mapping of IPX 2500 B on the router according to Step1 Step4 Connect two sets of the IPX 2500 and make the call Create extension 601 on IPX 2500 A extension 801 on IPX 2500 B and create the correct outbound rule Public IP must be provided by network provider It could be dynamic IP address and easy to change you can resolve this problem by using DDNS 8 3 How to resolve the problem about hearing one side only If the IPX 2500 is behind router to resolve the problem please set up IP address as shown below 95 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 Click Advanced Option gt Global SIP Settings NAT Support External IP External Host External Refresh sec Local Network Address External IP External IP or domain to replace the device IP External Refresh sec Refresh time default is 10 seconds 8 4 How to use Skype account in IPX 2500 Answer 1 https login skype com oign in with the business account Create an account or sign in It only takes a minute or two then you re ready to call your friends free over Skype and even talk face to fac
79. ut for continuing conversation when you go to the conference room Please check the following diagram to learn more On the call i gt CU gt om gt em O79 4 Input 2 to attend transfer Hang up Input 701 On the call Input 700 for packing number Pick up by another extension Continue the conversation Reference Parameters and Explanation of Call Park Extension to Dial Default Number 700 Define in Feature Codes for Parking Calls How many seconds a call can be parked Default is 45 seconds Define in Feature Codes for 40 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 2500 3 6 2 Call Transfer If an incoming call is for your colleague you can transfer the call directly to your colleague or transfer the call after agreeing by your colleague Please check the diagram below to learn more On the call a gt 4 Input and extension number Hang up Extension user speaking s d m v ae Extension user agree to get the call Extension user speaking the one who forwarded the call will hang up b gt axa Input to hang up the call and speak to extension user On the call Input 2 and extension number Speak to extension user Reference Parameters and Explanation of Transfer Item Explanation Blind Transfer Default is t Define in Feature Codes Default is it can be used when you use 2 Define in Feature Code Disconnect Call
80. word you defined in Authentication detail Mew VoIP Trunk X Descriptian Skype Protocol Hast sip skype com 5060 Maximum Channels O Pretix Caller ID Without Authentication Username Skype user name Authuser Skype password Password Se EE EE advanced Options Save Cancel 100 PLANET e Networking amp Communication Inter net Telephony P BX System IPX 2500 B Set one outbound rule New DialRule X Rule Name skype PIN Set Place this call through Skypel SIF AUR Available Trunks Selected Trunks Custom Pattern D Any digit from 1 to 3 M Any digit from 2 to 9 X Any digit from Oto 3 Any number of additional digits Delete 1 digits prefix fram the front and auto add digit before dialing Save Cancel Edit a DialPlan Mame BDialPlani Include External Calling Rulgs 4 Include Internal Calling Rules MISkype MIExtensions wispy ICconference MIRing Groups IVR MIcall Queues I Paging and Intercom Directory MIDISA Save Cancel C Make an outbound call After we have done the above in the extension we can dial 00 Country Code City Area code local number to dial out via Skype line For example dialing number OO outbound prefix number 001 International Code 886 Country code 2 city Area code without 0 22199518 local phone number will enable 101 PLANET Networking amp Communication In ter net Telephony P BX System IPX 2500 y

IPX-2500 User Guide - PLANET Technology Corporation.

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