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the future of tv from mts

1. 10 11 12 p 16 17 18 19 20 24 23 24 25 26 Zr 28 29 30 al 32 SET TOP BOX THE MTS TV REMOTE MUST BE SET TO STB MODE IN ORDER TO CONTROL POWER TURNS TV ON OFF TV SETS THE REMOTE CONTROL TV FUNCTIONS DVD CAN BE SET UP TO CONTROL DVD PLAYER AUX CAN BE SET UP TO CONTROL AUXILIARY DEVICES REW REWINDS MTS VIDEO ON DEMAND RECORDED OR LIVE TV FF FAST FORWARDS MTS VIDEO ON DEMAND RECORDED OR LIVE TV RECORD TO RECORD LIVE TV TV VIDEO TO CHANGE THE VIDEO INPUT STOP STOPS MTS VIDEO ON DEMAND OR RECORDED TV PLAY PLAYS MTS VIDEO ON DEMAND OR RECORDED TV PAUSE PAUSES MTS VIDEO ON DEMAND RECORDED OR LIVE TV REPLAY SKIPS BACKWARD IN SHORT SEGMENTS IN MTS VIDEO ON DEMAND RECORDED OR LIVE TV FWD SKIPS FORWARD IN SHORT SEGMENTS IN MTS VIDEO ON DEMAND RECORDED OR LIVE TV VIDEO ON DEMAND DISPLAYS VIDEO ON DEMAND MENU RECORDED TV DISPLAYS PROGRAMS YOU HAVE RECORDED ON YOUR PVR MENU DISPLAYS INTERACTIVE MENU BACK RETURNS TO THE LAST SCREEN YOU WERE ON ARROW BUTTONS TO NAVIGATE THROUGH THE MENU GUIDE AND TO BRING UP PICTURE IN PICTURE OK ACTIVATES HIGHLIGHTED ITEM EXIT EXITS CURRENT FUNCTION INFO DISPLAYS PROGRAM INFORMATION LAUNCHES THE SEARCH FUNCTION GUIDE DISPLAYS INTERACTIVE PROGRAM GUIDE VOLUME ADJUSTS VOLUME CH PG TO
2. The video will begin playing immediately A menu bar will appear briefly at the top of your screen to remind you about how long you will have the rental for 2 Highlight the video you want to watch press CONTROLLING VIDEOS OK 3 Highlight PLAY and press OK You can use pause rewind and fast forward videos using your remote control IF YOU HAD PREVIOUSLY PAUSED THE VIDEO BEFORE IT WAS FINISHED THE VIDEO RESUMES FROM WHERE IT LEFT OFF TO RESTART THE VIDEO FROM THE BEGINNING PRESS HIGHLIGHT PRESS OK There are different results for some of the buttons depending on which button was pressed previously IF THE VIDEO IS LOCKED BY PARENTAL LOCKING ENTER YOUR PIN TO UNLOCK THE VIDEO THE 1 Press PAUSE to freeze the video VIDEO WILL REMAIN UNLOCKED UNTIL YOU FINISH THE e Use the STOPPED VIDEO SCREEN to resume watching VIDEO OR YOU TUNE TO ANOTHER PROGRAM SEE the ose See e RENTED VIDEOS FROM PLAYING for more information FOR MORE 2 Press STOP to stop the video e Press PLAY to start playing the video from the beginning INFORMATION 3 Press REW or FF to rewind or fast forward through the video e Press REW or FF once twice or three times to rewind or fast forward at increasing speeds Press PLAY to resume playing at normal speed 4 Press SKIP or REPLAY to skip forward or backward in short segments STOPPING RENTED VIDEOS FROM PLAYING Press STOP Highlight one of the followin
3. 204 956 1353 Customer Name PRINT Signature Address Street City Town Postal Code Date MTS design mark is a registered trade mark of Manitoba Telecome Services Inc used under license MTS k TEN l Il make the popcorn This is your operations manual It gives you simple straightforward instructions on how to make everything work from how to use your Remote Control to MTS Video On Demand This guide will help you get the most out of your TV service quickly and easily Should you have any questions that aren t answered here simply call us at 225 5687 CALLMTS 119560 Rev Oct 2009 1 9
4. press RECORDED TV The RECORDED TV SCREEN displays the title of a recorded program as soon as it begins recording with a red dot beside the title Recorded TV lt By date gt Fy Rl Add pamm Live MSNBC Live BECORDINIS gt GET MON A L AM e Look at the record light on the set top box If the red light is on the PVR is recording a channel not necessarily the program you are currently watching RECORDING A SINGLE PROGRAM USING THE GUIDE You must subscribe to PVR service for this section You can use the Guide to schedule a recording of a program that is currently showing or one that will be shown in the future 1 Press GUIDE 2 Use the ARROW BUTTONS or CH PG to highlight a program that you want to record 3 Press RECORD red dot will appear by the program to indicate that the program 15 now scheduled to record Or highlight DON T CHANGE and press OK to keep PRESSING THE BUTTON TWICE WHILE your current setting HIGHLIGHTING A PROGRAM IN THE GUIDE SCHEDULES A 5 Highlight SAVE and press OK A RECORDING SERIES RECORDING AND THREE OVERLAPPING DOTS WILL SCHEDULED message appears briefly on your APPEAR SEE FOR MORE screen INFORMATION WHEN YOU SCHEDULE A PROGRAM TO BE RECORDED THE RECORDING COMPLETES EVEN IF YOUR To control when the recording of a program ends TVAND SET TOP BOX ARE OFF THIS APPLIES TO BOTH SCHEDULED RECORDINGS AS WELL AS WHEN YOU PRESS THE BUTTON WHI
5. e VIDEO ON DEMAND SUMMARY SCREEN presents program details 4 With PLAY highlighted press OK e When the program ends the SVOD menu presents the options to return to VIDEO ON DEMAND START OVER Or WATCH LIVE TV USER TIP IF THE PROGRAM IS LOCKED BY RENTAL LOCKING YOU ARE PROMPTED TO ENTER YOUR PARENTAL PIN BEFORE YOU CAN WATCH THE PROGRAM FOR MORE INFORMATION SEE PARENTAL LOCKING PARENTAL CONTROLS MTS Pay Per View PPV service gives you front row seating to some of the best live TV events from mixed martial arts and wrestling to hockey and other special events without having to leave the comfort of your couch The PPV feature allows you to rent live event programs using the Interactive Program Guide Guide or while watching a channel in full screen USER TIP AFTER RENTING A PPV EVENT YOU MUST WAIT UNTIL ITS SCHEDULED TIME BEFORE YOU CAN WATCH IT YOU CAN RECORD THE EVENT AT ITS SCHEDULED TIME AND WATCH IT WHENEVER YOU WANT AFTER THAT YOU ARE CHARGED FOR A RENTED PPV EVENT EVEN IF YOU DO NOT WATCH IT Pay Per View events appear as channels 99 and 100 in the Guide 1 Press GUIDE 2 Use the ARROW BUTTONS to move through the listings to the channels containing the PPV event you want to rent e The PPV event appears in the scheduled time slot along with event details 4 0 Duas i Laide Cenk Deselipers TV Made om Demand Th Da Vinci Code Ava
6. e fthere is power there should be a green light around the power button on your set top box HAVING TROUBLE VIEWING VIDEO ON DEMAND e Stop the MTS Video On Demand movie and try to view on another TV If you are still having difficulties viewing the movie please call us at 225 5687 CALLMTS for assistance HAVING TROUBLE RECORDING ON VIDEO ON DEMAND The movies and programs within MTS Video On Demand service are copywritten material and can not be recorded ADDITIONAL TROUBLESHOOTING INFORMATION Please visit MTS CA ULTIMATETVSUPPORT for more troubleshooting help including how to program your remote control 1 TERMS amp CONDITIONS AND TERM OF AGREEMENT These terms and conditions shall apply as of the installation date of the MTS TV Package for the Customer that has requested installation If installation has already occurred but not at the request of the Customer then these Terms and Conditions shall apply when the Customer uses the MTS TV Package for the first time The provision of the Service shall be on a month to month basis and shall continue until either party terminates by providing at least thirty 30 days prior notice MTS has the right to change these terms and conditions in its absolute discretion upon notice to the Customer In such case MTS shall endeavour to provide the Customer with at least 30 days prior notice of changes to these terms and conditions if reasonable and practical to do so 2 C
7. PROFESSIONAL INSTALLATION TO NETWORK UP TO 3 COMPUTERS With MTS Home Networking we will set you up with 3 computers on your home network 1 wired and 2 wireless You can then add in additional computers on your own or we can set them up for you for a small additional fee coming months such as the ability to share content like movies and pictures between any computer or even your TV s If you have MTS Home Networking you will be all set up when these new services launch We will waive the Home Networking Installation Charge when you have Home Networking installed during the installation of your new MTS Ultimate TV and or High Speed Internet service For more information on Home Networking visit www mts ca homenetworkingsupport MULTIPLE STREAM HOUSEHOLDS MTS assigns you three 3 unique streams to your home at one time Each stream can deliver a single program at a time to the set top box in your home Two 2 streams are High Definition Streams and one 1 stream is a Standard Definition Stream The High Definition Streams can be used to deliver High Definition Channels Standard Definition Channels or Video On Demand movies HOW YOU CAN USE THE STREAMS You can watch three unique channels at once each on a separate TV e You can record 1 channel to the PVR and watch two other channels You must subscribe to PVR service e You can record 2 channels at once and watch a third channel You must subscrib
8. open alter or in any way tamper with any Equipment or other MTS property 5 NOLIABILITY FOR THE OPERATION OF ANY PROGRAMMING OR CONTENT The Customer understands that MTS does not operate control or endorse any information product or service delivered via the Service in any way The MTS TV Package is provided as is and as available without warranties or conditions of any kind and the Customer acknowledges that MTS is not responsible for loss or damage that may result from use thereof the Customer acknowledges that the MTS TV Package may be subject to unscheduled and unannounced outages and breakdowns that may not be rectified promptly In addition the Customer is aware that some content products or services available with or through the Service may be offensive The Customer understands that neither MTS nor any of its affiliates are under any obligation to censor or monitor any such content except as may be specified by law The Customer assumes total responsibility and risk for access to or use of such content MTS and its affiliates assume no liability whatsoever for any claims or losses arising from or otherwise related to access or use of such content Without limiting the generality of the foregoing neither MTS nor its affiliates warrant that any programming to you will be transmitted in uncorrupted form or within a reasonable period of time or that such programming will not be intercepted Any warranties representations or guar
9. 1 Press MENU The MENU SCREEN appears 1 Press GUIDE 2 Press the UP ARROW and DOWN ARROW buttons or CH PG to highlight the program you are interested in 3 Press INFO and the PROGRAM INFO SCREEN appears 2 Press the RIGHT ARROW and LEFT ARROW buttons to highlight a heading such as LIVE TV on the horizontal menu bar 3 Press the UP ARROW and DOWN ARROW buttons to highlight an item such as GUIDE under the heading 4 Press OK to select the item 4 Under the SUMMARY heading highlight one of 5 Press EXIT at any time to return to TV viewing the following options and press OK e WATCH To tune to the program if it is currently on e RECORD EPISODE To record the program This option will only appear if you have PVR service See HOW TO USE PVR SERVICE for more information e RECORD SERIES To record the series for this program This option will only appear if you have PVR service See HOW TO USE PVR SERVICE for more information HOW TO USE PICTURE IN PICTURE BROWSING e RENT To rent the program This option appears if While watching full screen TV you can use the you are in the Program Info screen for a Video On ARROW BUTTONS under PIP BROWSE on your remote Demand movie or Pay Per View event control to see what is playing now or later on other channels without leaving the show you are currently See HOW TO USE MTS VIDEO ON DEMAND for more watching information IP BROWSE 5 Pres
10. FAVOURITE You can also create your own favourite channels list e f you have not yet set up favourites a SETTINGS that only contains the programs that you want to SCREEN appears that enables you to set up your watch making it easy to find your favourite channels favourites Press MENU 2 Under LIVE TV highlight FAVOURITES and press OK e f you have already set up favourites the FAVOURITES SCREEN appears Use it just like a regular Guide To change your Favourites see HOW TO CHANGE YOUR FAVOURITE CHANNELS LIST 3 Highlight SETUP FAVOURITE CHANNELS LIST and press OK The FAVOURITE CHANNELS SETTINGS SCREEN will appear showing all the channels that are available e Channels in your favourite channels list have a check mark in front of them e Channels that not in your favourite channels list do not have a check mark in front of them 4 Press the UP ARROW and DOWN ARROW buttons 5 655555555555 or CH PG to scroll through the list of channels USER YOUR FAVOURITE CHANNELS LIST WILL ONLY You can do the following BE EFFECTIVE ON THE TV YOU SET THEM UP ON YOU WILL e include a channel in your favourite channels list HAVE TO SET UP YOUR FAVOURITE CHANNELS ON EACH TV DI CSS TUUS IFYOU HAVE MORE THAN ONE SET TOP BOX appears in tnerchecK e To remove a channel from your favourite channels list highlight the channel and press The check mark
11. NORMAL STRETCH AND ZOOM THIS ASPECT RATIO WILL AFFECT ALL SD CHANNELS UNTIL IT IS CHANGED AGAIN TURNING SYSTEM SOUND EFFECTS ON AND OFF O U A U As you press buttons on your remote control sound effects such as beeps and clicks are heard You can turn these sound effects on and off as you choose 1 Press MENU 2 Press the RIGHT ARROW button to highlight SETTINGS on the horizontal menu bar 3 Highlight GENERAL and press OK Descriptive Video allows Visually Impaired Persons to 5 Highlight CHANGE and press OK access a second stream of audio describing non 6 Highlight CLOSED 1 and press OK verbal actions in a program 7 Highlight SAVE and press OK CHANNELS WITH DESCRIPTIVE VIDEO 8 Highlight DONE and press OK CTV CH 5 HISTORY CH 105 T i NOTE For Closed Captioning of HD channels highlight DIGITAL COMEDY WEST CH 116 HGTV CH 134 CLOSED CAPTIONING For Closed Captioning of SD channels COMEDY EAST CH 115 TREEHOUSE CH 155 highlight STANDARD CLOSED CAPTIONING TO ACTIVATE DESCRIPTIVE VIDEO Press the MENU button Highlight SETTINGS on the horizontal menu bar Highlight AUDIO and press OK Highlight SECONDARY AUDIO and press OK Use Primary Audio or Secondary Audio Highlight SAVE and press OK O U A N Descriptive Video will only have audio if the show has Descriptive Video TO ACTIVATE CLOSED CAPTIONING 1 Enable closed captioning on your television refer
12. T UNLOCK OK 5 Enter your PIN m 6 Highlight CHANGE under the Adult Programs LOCKING RENTALS heading and press OK 7 Press OK and a lock icon will disappear beside 1 Press MENU Lock Adult Program 2 Press the RIGHT ARROW button to highlight 8 Highlight SAVE and press OK SETTINGS CHANGING YOUR PIN 3 Highlight PARENTAL CONTROLS and press OK Highlight RENTAL LOCKING and press OK A 1 Open the PARENTAL LOCKING SETTINGS SCREEN default PIN has been preset by MTS to prevent as described in GETTING READY TO USE PARENTAL unauthorized renting of movies Please enter the LOCKING default PIN or the PIN that has been previously 2 Use the ARROW BUTTONS to highlight CHANGE PIN and press OK Use the NUMERIC KEYPAD to enter a four digit PIN and then enter the PIN again to confirm it Anyone who wants to change parental locking 5 Press the RIGHT ARROW button to highlight RENTAL LOCKING and press OK A lock icon appears next to Rental Locking settings must specify the new PIN 6 To unlock rentals press OK again to clear the lock 4 Ifyou have finished setting up your new Icon highlight LOCK and press OK 7 To save your settings highlight SAVE and press OK You can also select DON T SAVE to exit from WATCHING A LOCKED PROGRAM this screen without saving the changed setting You can unlock a currently playing program by specifying the correct PIN HOW TO CUSTOMIZE _YOUR GUIDE With this feature you can r
13. TV to display the progress indicator e Press FF to fast forward through the program up to the point at which the program is live Press FF once twice or three times to fast forward at increasing speeds e Press FWD to skip forward in short segments up to the point at which the program is live e Press REW to rewind the program up to the point at which you tuned to the channel Press REW once twice or three times to rewind at increasing speeds e Press REPLAY to skip backward in short segments up to the point at which you tuned to the channel WHOLE HOME PVR Whole Home PVR turns all your set top boxes into HD PVR s If you have more than one set top box in your home you can record and watch your programs on any set top box enabling the freedom to view and record television in any room of your home While watching a recorded program on any set top box in your home you can pause stop rewind and fast forward the recording Whole Home PVR allows you to watch any recorded programming on up to 3 set top boxes simultaneously One set top box must be the main PVR set top box RECORDING SINGLE TV PROGRAMS You must subscribe to PVR service for this section With PVR service you can record current shows schedule future shows to be recorded and watch the recorded shows at any time You can record an individual show or a series of episodes that occur at regular intervals RECORDING A SINGLE PROGRAM YOU ARE CURRENTLY WATC
14. VIDEO WILL 1 Press VIDEO ON DEMAND The VIDEO ON DEMAND REMAIN UNLOCKED UNTIL YOU FINISH THE VIDEO OR e CURRENT RENTALS Displays your current rentals if you have rented a Video On Demand movie within the YOU TUNE TO ANOTHER PROGRAM SEE HOW TO USE past 24 hours PARENTAL LOCKING FOR MORE INFORMATION e MOVIES amp HOLLYWOOD Displays subcategories including genres e SUBSCRIPTION VIDEO Displays Subscription Video On Demand content 4 PROGRAM INFO SCREEN appears and enables USING THE MTS VIDEO ON you to do the following DEMAND CHANNEL e RENT THE VIDEO To purchase a video rental e WATCH PREVIEW To watch a preview of the video free of charge e RELATED INFO on the horizontal menu bar To find out more about the people involved in the video You can also access MTS VIDEO ON DEMAND through channel 1003 in your Guide You can tune to and away from the channel just as you would any other channel to access any current rentals What s Wrong with this Picture r LLIE CENNO 5 To rent the video highlight RENT FOR __ and PLAYING VIDEOS THAT YOU HAVE RENTED press m You can play your rented video anytime within the 6 To confirm your selection highlight RENT and 24 hour rental window press OK 1 Press VIDEO ON DEMAND The Current Rentals screen will appear You weal be charged 100 fora 10 MIN rer rtal of Whats Wrong with Ghat
15. any higher rating without entering the correct PIN 3 Use the UP ARROW and DOWN ARROW buttons to highlight the LOWEST RATING that you want to lock and press OK until a lock icon appears next to that rating and all ratings above it 4 To unlock all ratings highlight UNLOCK ALL press OK to make all the lock icons disappear 5 To save your changes highlight SAVE and press OK You can also select DON T SAVE to exit from this screen without saving your changes 6 If you have finished setting up parental locking highlight LOCK and press OK USER TIP YOU MAY HAVE TO PRESS THE EXIT BUTTON ON YOUR REMOTE CONTROL AND THEN ENTER YOUR PIN To UNLOCK A LOCKED PROGRAM LOCKING UNRATED MOVIES AND TV PROGRAMS Viewers can be required to enter a PIN to view videos and other programs that are not rated 1 Open the PARENTAL LOCKING SETTINGS SCREEN as described GETTING READY TO USE PARENTAL LOCKING 2 Use the ARROW BUTTONS to highlight the CHANGE option for unrated content 3 Press The lock UNRATED CONTENT SCREEN appears 4 Press the RIGHT ARROW button to highlight the LOCK UNRATED PROGRAMMING option and press OK until a lock icon appears NOTE TO UNLOCK UNRATED PROGRAMMING PRESS OK UNTIL NO LOCK ICON IS SHOWN 5 To save your changes highlight SAVE and press OK You can also select DON T SAVE to exit from this screen without saving the changed setting 6 If you have finished setting up parent
16. be accepted by MTS 14 PRIVACY The Customer acknowledges that MTS collects uses and discloses personal information for the purposes identified in the MTS Code for Fair Information Practices the MTS Privacy Code These purposes are a to establish and maintain responsible relations with customers and to provide ongoing service b to understand customer needs c to develop enhance promote or provide products and services d to manage and develop MTS s business and operations and e to meet legal and regulatory requirements The Customer hereby consents to MTS collecting using and disclosing the Customers personal information in accordance with the MTS Privacy Code The entire MTS Privacy Code may be viewed on 55 website at www mts ca or will be provided upon request 15 REGULATION Should any competent regulatory authority determine that the Service must be regulated then in such case the parties shall observe the terms and conditions imposed by the regulatory authority including any change to the rates set out herein If as a result of regulation the rates set out herein are increased you may terminate this Agreement without penalty or termination charge at any time following the effective date of such rate increase upon giving 30 days notice of termination to MTS 16 GENERAL PROVISIONS The Customer shall not directly or indirectly assign the Customer s rights and obligations hereunder except with the prior writt
17. construction or interpretation of this Agreement 17 GLOSSARY In addition to the terms given meanings within these terms and conditions the following is a glossary of terms used herein Customer means the person whose name appears in MTS s monthly billing statement as the customer or where no monthly billing statements are issued in respect of the Service the person in possession of the premises within which the MTS TV Package is installed and who is ultimately responsible for all activities with respect to use of the Service DSL Modem means the Digital Subscriber Line modem installed in the Customer s premises to facilitate the provision of the Service by MTS to the Customer Equipment means the Home Gateway any remote control apparatus any Set Top Box and any other components provided by MTS to enable the Customer to use the Service Inside Wiring means the wiring installed in the Customer s premises in order to facilitate the provision of the Service Home Gateway means the device housing the DSL Modem and or any other components contained therein to facilitate the provision of the Service which may or may not include the Set Top Box Set Top Box means the device which provides the television signal to the television set or sets within the Customer s premises MTS TV Package means the Service the DSL Modem the Equipment and the Inside Wiring Personal Information means information about an identifiable i
18. disappears from the check box e To reset your favourite channels list highlight UNCHECK ALL and press OK All the check boxes become unchecked e To only show the channels in your favourite channels list highlight VIEW CHECKED and press OK The View Checked option becomes View All e To show the entire list of channels highlight VIEW CHECKED and press OK then highlight VIEW ALL and press OK 5 To save your settings highlight SAVE and press OK You can highlight DON T SAVE and press OK to exit from the screen without saving your settings HOW TO CHANGE YOUR FAVOURITE CHANNELS LIST 1 Press MENU 2 Press the RIGHT ARROW button to highlight SETTINGS 3 Press the DOWN ARROW button to highlight TELEVISION and press OK Highlight SETUP FAVOURITES and press OK 5 Follow steps 4 and 5 in the previous section to change your Favourite Channels List HOW CHANGE TV SETTINGS You can view and customize the features of your TV service CHANGING THE SCREEN ASPECT RATIO AND RESOLUTION Changing the screen aspect ratio changes the screen dimensions for the video image and for the TV screens 1 2 Press MENU Press the RIGHT ARROW button to highlight SETTINGS on the horizontal menu bar Highlight TELEVISION and press OK Settings Audi Paterrtlal Consirals Cuntnemnigs Cher Gaede ratius Cade Dre Clove Captioning Highlight SCREEN ASPECT RATI
19. license With your MTS Ultimate service we can set up a secure wireless Internet connection for you This Home Network can be used to connect computers and hand held devices wirelessly anywhere in your home Our Home Networking solution is secure meaning you don t have to worry about other people accessing your network It also offers a very large area for wireless coverage meaning you can be anywhere in your house or even outside There is no charge for us to set this up for you during this installation SOME OF THE MAIN FEATURES OF HOME NETWORKING WITH MTS ULTIMATE TV NO CHARGE ROUTER You don t have to purchase a router as our 2 Wire Remote Gateway has a built in router and we provide this to you at no additional charge SUPERIOR WIRELESS COVERAGE Our service allows customers to access the Internet from anywhere in their house or even outside EASY TO USE INTERFACE If customers want to do their own configuration for things like gaming there is an easy to use interface for them FUTURE PROOF YOUR HOME MTS will be launching some great new services over the 24 7 SUPPORT MTS offers technical support for your home network 24 7 INTERNET CONNECTION SHARING share your Internet with multiple devices i e hand held devices PSP Nintendo DS Xbox 360 INCREASED SECURITY Our Home Networking offers great security features like a professional grade firewall to keep your Internet experience sate
20. to your television manual 2 Press the MENU button Press the RIGHT ARROW button to highlight SETTINGS then press the DOWN ARROW button to highlight TELEVISION and press OK 4 Highlight CLOSED CAPTIONING and press OK Follow these tips for common problems If you still have issues please visit MTS CA ULTIMATETVSUPPORT or call 225 5687 CALLMTS GENERAL MAINTENANCE OF YOUR SET TOP BOX e Check to see that the cooling vents on your Set top box are not blocked e Do not place the Set top box on a rug or bed as it may overheat e Do not stack equipment on top of the Set top box e Maintain at least 2 inches of free space above the Set top box e Set top box should never be placed near or on a heater or radiator e Set top box requires proper ventilation IF YOU HAVE A SNOWY PICTURE FOLLOW THE PROCEEDING STEPS 1 Ensure your VCR is powered off 2 Ensure your TV is physically connected If your Set top box is connected to your TV using a coax cable ensure that the RF output on your Set top box is the same as the channel to which your TV is tuned channel 3 or 4 To verify press the MENU button Highlight SETTINGS on the horizontal menu bar Highlight GENERAL and press OK Verify RF Output channel 3 Ensure all cables are tightly connected to the TV VCR if applicable and Set top box and that all plugs are connected to a live electrical outlet 4 Ensure that there is power to your Set top box
21. CHANGE CHANNELS OR NAVIGATE THROUGH MENUS AND SCREENS MUTE MUTES AND UNMUTES SOUND LAST RETURNS TO THE LAST CHANNEL YOU WERE WATCHING NUMERIC KEYPAD TO MANUALLY ENTER CHANNEL AND OTHER NUMBERS DELETE TO DELETE NUMBERS OR LETTERS ENTER ASPECT BUTTON ACTIVATES VARIOUS SUB MENUS LEARN BUTTON Black remotes only USED TO PROGRAM THE MTS REMOTE CONTROL TO TVS DVDS OR AUXILIARY DEVICES To program a remote control refer to Remote User Manual OWE 59995 REW FF RECORD 44 gt gt 4NIVIDo STOP PLAY gt LA P FAUSSE Remotes may come in black or 22 INTRODUCTION BUNDLE OD MIS PAYPERVIEW 0000 5 MULTIPLE STREAM HOUSEHOLDS uou CUSTOMIZE YOUR G GUIDE 6 HOWTO USE THE INTERACTIVE PROGRAM GUIDE 39 HOW TO CHANGE TV SETTINGS 7 HOWTO USE THE PROGRAM 0 INFO SCREEN Ta 42 TROUBLESHOOTING 29 HOWTO SEARCH FOR A PROGRAM 47 MIS FEEDBACK FORM MTS VIDEO ON DEMAND 48 WAIVER AND ACCEPTANCE AWORLD OF CHOICE IS AT YOUR FINGERTIPS Congratulations and welcome to the new TV experience from MTS A world of exciting entertainment choices awaits you with over 250 channels 29 Theme Groups High Definition channels and many individual channels too To enhance your television experience and get you Started quickly and easily we are providing you with this user guide It s everything you eve
22. HARGES AND PAYMENT The Customer agrees to pay all charges arising from the use of the Service Charges including without limitation the monthly charges specified by MTS for the MTS TV Package which the Customer agrees to pay monthly in advance the Monthly Charges and any charges for optional services such as video on demand and interactive TV together with all applicable taxes Applicable taxes shall be itemized separately in MTS billing statements The Monthly Charges are subject to change upon thirty 30 days prior written notice given by MTS to the Customer of the change The Charges shall be billed to the Customer in MTS s monthly billing statements which shall be due and payable within thirty 30 days after the date of the billing statement All Charges not paid when due shall bear interest at the rate specified in 55 billing statements from time to time Upon termination of these terms and conditions all Charges and any interest shall become immediately due and payable The Customer shall agree not to deduct or set off any amount from the Charges due to MTS under these terms and conditions 3 INSTALLATION a The Customer shall provide access to MTS or its agent at a mutually agreeable time for the purposes of installing monitoring modifying and upgrading the Equipment and Inside Wiring so as to facilitate the provision of the Service b The Customer understands and agrees that MTS may remove any equipment previousl
23. HING You must subscribe to PVR service for this section While watching live TV you can record the program you are watching until its scheduled end time or add extra time at the end to ensure that the whole program records 1 Press RECORD The message Recording appears briefly on the screen The Record light on your set top box lights up and remains on while the program is recording To control when the recording ends 1 Press INFO 2 Highlight RECORD SETTINGS and press OK RECORD SETTINGS SCREEN appears Record episode Growing Up CHANG teed e 1068 APL TT mcs MICA 12487 Ar tira ipa Ti Dama IF THE MOVIE IS RATED A YOU WILL HAVE TO ENTER A PIN TO SCHEDULE RECORDINGS FOR PROGRAMS THAT ARE LOCKED BY THE PARENTAL LOCKING FEATURE YOU WILL ALSO HAVE TO ENTER THE CORRECT PIN TO VIEW THE RECORDING FOR MORE INFORMATION Highlight the text under STOP RECORDING and press OK Highlight one of the following options and press OK At scheduled time 5 minutes after 15 minutes after 30 minutes after 1 hour after 2 hours after 3 hours after Or highlight CANCEL CHANGES and press OK to keep your current setting Highlight SAVE CHANGES and press OK CHANGING HOW LONG THE RECORDING WILL BE STORED FOR You must subscribe to PVR service for this section Press RECORDED TV 2 Press the RIGHT ARROW button to highlig
24. LE WATCHING LIVE TV 1 Press INFO 2 Highlight RECORD SETTINGS and press OK The RECORD SETTINGS SCREEN appears eri e o TTA RECORDING A SINGLE PROGRAM BY CHANNEL DATE AND TIME You must subscribe to PVR service for this section You can schedule a recording manually by specifying the channel date time and duration You can only schedule recordings of single programs using this screen not a series Chanar 3 Highlight the text under STOP RECORDING and press OK 4 Highlight one of the following options and press Press RECORDED TV OK Press the RIGHT ARROW button to highlight ADD At scheduled time 5 minutes after 15 minutes after 30 minutes after 1 hour after 2 hours after 3 hours after RECORDING Highlight CHANNEL and TIME and press OK The MANUAL RECORD SCREEN appears 9 Highlight the setting you prefer and press OK Or Chanel and Time i highlight DON T CHANGE and press OK to keep your current setting 10 To activate your settings highlight RECORD and press OK Or highlight DON T RECORD and press OK to choose not to record HOW TO RECORD A SERIES Highlight the TEXT ENTRY BOX under CHANNEL You must subscribe to PVR service for this section Use the NUMERIC KEYPAD on your remote to enter the channel you want to record PVR service also allows you to record recurring programs such as episodes in a series Once Highlight the TEXT ENTRY BOX under DATE and sch
25. LICTS FOR A SINGLE RECORDING You must subscribe to PVR service for this section When an individual recording conflicts with one or more previously scheduled recordings a RECORDING CONFLICT screen alerts you to the problem Lud E Record conflict Tennis kii US Open 1 To cancel recording the program that caused the 4 save your settings highlight SAVE CHANGES conflict highlight DON T RECORD Program Name and press OK and press OK Highlight CANCEL RECORDING and press OK Or highlight DON T CANCEL and press OK if you do not want to cancel the recording 2 To resolve the conflict by changing which programs will be recorded highlight RESOLVE CONFLICT and press OK 3 Highlight the program you want to record and press OK After you resolve the conflict a conflict icon the crossed out red dot appears in the Guide by each overridden program This notifies that the program had been scheduled but will not be recorded If the conflict resolves for example because the conflicting show is cancelled or moved the overridden show will be recorded RESOLVING CONFLICTS FOR A The program or programs scheduled to be recorded SERIES RECORDING will be marked with a red dot When you select one You must subscribe to PVR service for this section program to record the program or programs beneath it will have their red dots removed When episodes of a series conflict with previously scheduled recordings a
26. O and HIGH DEFINITION and press OK The SCREEN ASPECT RATIO AND HIGH DEFINITION SCREEN appears Highlight the ASPECT RATIO and RESOLUTION that you want and press OK to activate 4 3 STANDARD DEFINITION Used for ordinary televisions e WIDESCREEN STANDARD DEFINITION Used if you have 4 Highlight SYSTEM SOUND EFFECTS and press OK a wide screen TV 16 9 aspect ratio that does not 5 Highlight PLAY SOUND EFFECTS or MUTE SOUND display in high definition EFFECTS and press OK e 720 HIGH DEFINITION Used if you have a wide 6 Highlight SAVE and press OK You can also select screen TV that displays images 720 pixels wide this is DON T SAVE and press OK to exit from this screen sometimes called enhanced definition without changing the sound effects setting e 10801 HIGH DEFINITION Used if you have a wide screen TV that displays high definition images 1080 pixels TO ACTIVATE DIGITAL AUDIO wide DOLBY 5 1 OR AC3 6 Highlight CONTINUE and press OK You can also select CANCEL CHANGES and press OK to exit from this screen without changing the aspect ratio TO CHANGE ASPECT RATIO OF SD PROGRAMMING ON A HDTV PRESS THE ASPECT ENTER BUTTON WHILE WATCHING A TELEVISION PROGRAM A SUB MENU WILL APPEAR ALLOWING YOU TO SELECT DIFFERENT ASPECT RATIOS Press MENU Highlight SETTINGS Highlight AUDIO Highlight DIGITAL AUDIO OUTPUT and press OK Highlight SURROUND SOUND and press OK Highlight SAVE and press OK INCLUDING
27. RECORDING CONFLICT SCREEN enables you to choose how to resolve the conflict Recording Conflict 1240 E Ricordo ceni Meght at the Fights To record all episodes of the series and override recordings that conflict 1 Highlight RECORD ALL EPISODES OF SERIES CONFLICT SERIES NAME and press OK The recordings of episodes for this particular series will override any previously scheduled recordings that were conflicting A conflict icon appears in the Guide by each overridden program To record only those episodes that do not conflict with previously scheduled recordings 1 Highlight RECORD this series only when no conflict occurs and press OK Episodes that conflict with previously scheduled recordings are not recorded The previously scheduled recordings occur as planned To manually choose which episodes will record 1 Highlight CHOOSE WHICH SHOWS TO RECORD and press OK You will see a list of all the conflicting episodes of the new series 1 E ES T LD Grerami Taa hinam To record one of the conflicting episodes highlight the program you want to record and press OK The PROGRAM INFO SCREEN will appear with information on that program Summary 2 3 Highlight RESOLVE CONFLICT and press When you select the overridden recording in the RECORDING CONFLICT SCREEN appears listing the Guide the PROGRAM INFO SCREEN appears You conflicting recordings can handle a
28. Set Top Box is first installed into your home You must re enable the Adult Lock in order for adult content not to be viewed To open the Parental Locking Settings screen 1 Press MENU 2 Press the RIGHT ARROW button to highlight Settings on the horizontal menu bar Highlight PARENTAL CONTROLS and press OK 4 Highlight PARENTAL LOCKING and press OK e Use the NUMERIC KEYPAD to enter a four digit PIN UJ NOTE IF YOU MADE AN ERROR PRESS DELETE TO ERASE THE PREVIOUSLY TYPED DIGIT If a PIN has already been set enter your previously set PIN The PARENTAL LOCKING SETTINGS SCREEN appears ettings Parental Locking Paral Guideline Correr duhai Prexsrams Using the PARENTAL LOCKING SETTINGS SCREEN you can do the following Lock specific channels Lock TV and Movie ratings Lock unrated movies and TV programs Change a PIN USER TIP YOUR PARENTAL LOCKING SETTINGS WILL ONLY BE EFFECTIVE ON THE TV YOU SET THEM UP ON YOU WILL HAVE TO SET UP YOUR PARENTAL LOCKING SETTINGS ON EACH TV IF YOU HAVE MORE THAN ONE SET TOP BOX LOCKING SPECIFIC CHANNELS Viewers can be required to enter a PIN to view specific channels Locked channels still appear in the Guide unless removed Viewers will need to enter a PIN in order to watch the locked channel 1 Open the PARENTAL LOCKING SETTINGS SCREEN as described in GETTING READY TO USE PARENTAL LOCKING 2 Press the DOWN ARROW but
29. al locking highlight LOCK and press OK LOCKING ADULT CONTENT Your TV service is set up to block the title description and poster art for programs and movies that are rated N for Adult Content This means your Parental Locks are set at A by default and that the Adult Programs Adult Locking is enabled If you want to continue to block Adult content including titles descriptions and poster art for Adult programs and movies your Parental Locks must be set at A and you must have the Adult Programs Adult Locking enabled You will not be able to access A rated programming unless your enter your PIN or you disable this setting all together To unlock a specific adult rated program 1 Enter your PIN using your remote control After entering your PIN you will be able to view the adult programming for 30 minutes If the 30 minutes elapses and you are still watching the Adult programming it will continue to play and will lock at the end of the show or when you tune away from the program To disable Locking Adult Content 1 From the LOCKED PROGRAM SCREEN that appears 2 Ente four digit PIN using the NUMERI 2 Press the RIGHT ARROW button to highlight e Eg using the NU C SETTINGS 3 Press the DOWN ARROW button to highlight PARENTAL CONTROLS and press OK 4 Highlight PARENTAL LOCKING and press OK Highlight UNLOCK and press OK To remain on the locked program screen without unlocking the program highlight DON
30. antees not specifically herein contained are expressly disclaimed to the maximum extent allowed by law 6 TITLE TO DSL MODEM AND EQUIPMENT The DSL Modem and Equipment shall remain and be the sole and exclusive property of MTS at all times and the Customer shall have no right of property therein except the right to use such DSL Modem and Equipment upon the terms and conditions herein Accordingly the Customer shall keep such DSL Modem and Equipment free of all levies liens and encumbrances and return same on demand When installed in a house the Inside Wiring shall become the property of the owner of the premises within which the Inside Wiring is installed upon installation 7 SOFTWARE AND DOCUMENTATION SUPPLIED Any software or documentation supplied by MTS or its agents to the Customer to permit access to the Service shall remain the property of MTS or its agents as applicable and Customer shall not copy or modify such software or documentation The Customer shall take appropriate steps to protect same against loss or damage The use by the Customer of any such software and documentation shall be subject to such terms set out in the License Agreement included with the software and documentation 8 TERMINATION MTS in its sole discretion may suspend the Customer s access to some or all of the Service or terminate the provision thereof without notice and without incurring any liability in the event a the Customer defaults in the
31. atisfaction Per Date CUSTOMER SIGNATURE X cum Gum cum Gum Gum Gum Gum Guam Gum Gum Package Selection Additional Information Completed By Date pease SS Phone Number OFFICE USE ONLY m Guam ee ee ee eee um um um um m m um mm mm um 2 WAIVER AND ACCEPTANCE OF TERMS OF SERVICE the Customer named below understand and agree that 1 have requested and authorized MTS Allstream Inc MTS to install TV service includes Set Top Box equipment and components and or MTS High Speed Internet service the Service at the Address as set out below 2 The installation may be done by MTS or by one of its authorized agents collectively MTS and may include the installation of wiring facilities modem s network interface devices and other equipment or software onto my televi
32. e to PVR service e You record 3 channels at once You must subscribe to PVR service Watching a previously recorded show from the PVR does not count as a stream as the program has already been delivered to and recorded on the PVR If you try to use more streams than you have available a conflict occurs and you are prompted to resolve it A CONFLICT RESOLUTION message will appear on your screen This is the system warning you that it cannot deliver more than three unique streams at one time You will be given options depending on how you are using your service If more than three televisions are trying to access different channels you will be given the following options Highlight the option you want and press OK If the PVR is recording one or more streams and one or more TVs are watching live TV then you will be given the following options Highlight the option you want and press OK STAY ON CHANNEL This option will keep the TV on the channel it is currently ON RECORDED TV This option will take you to the current recordings screen of the PVR allowing you to stop a recording to free up a stream for watching live TV INTERRUPT A TV This will turn off the stream that has been running the longest This option will not interrupt a PVR recording or a VOD movie which is playing HOW TO NAVIGATE THROUGH MENUS Use the ARROW BUTTONS and or the CH PG buttons then press OK on your remote control to navigate
33. eduled a series recording occurs until cancelled press OK Highlight the DATE you want press OK Highlight the TEXT ENTRY BOX under START Use the NUMERIC KEYPAD on your remote to enter the time you want the recording to start Press OK to RECORDING A SERIES USING THE GUIDE You must subscribe to PVR service for this section change to AM or PM 1 Press GUIDE Highlight the TEXT ENTRY BOX under STOP Use 2 Use the ARROW BUTTONS or CH PG to highlight the NUMERIC KEYPAD on your remote to enter the the program that you want to record time you want the recording to end Press OK to 3 Press RECORD twice A red dot appears on the change it to AM or PM first press and three overlapping dots appear on To change how long you want to keep the the second press This indicates that a series is recording highlight the text under KEEP UNTIL recorded Your PVR service will now record that and press OK You can select one of the following program at the same time on the same day each options week for time shown in the Guide SPACE NEEDED Automatically erases the program when space is needed for a new recording ERASE Stores the program until you choose to erase it RECORDING SERIES USING THE PROGRAM ANY DAY AROUND XX XX AM PM Records programs INFO SCREEN any day of the week as long as they occur at or near You must subscribe to PVR service for this section the same time as the selected episode e ANY DAY ANYTIME Rec
34. ely 7 Tocancel renting the event call 225 5687 CALLMTS USER TIP TUNING TO THE EVENT AFTER IT STARTS ALLOWS YOU TO VIEW AND RECORD FROM THAT POINT FORWARD YOU CANNOT REWIND TO THE BEGINNING WATCHING A PAY PER VIEW EVENT A PPV event starts and ends at a specific time Unless you have recorded the event you can watch it only during that time slot CONTROLLING A PAY PER VIEW EVENT You must subscribe to PVR service for this section After you have tuned to a PPV event you can pause and control it like any other live TV program HOW TO USE PARENTAL LOCKING Some programming contains explicit adult content scenes of violence and coarse language With MTS Parental Locking you can easily block material that you think is inappropriate for family viewing by setting a PIN that viewers must enter in order to view blocked content In addition parental locking also prevents viewing the program in the Picture In Picture GETTING READY TO USE PARENTAL LOCKING A default PIN 1234 has been pre set by MTS to prevent access to Adult Content The default PIN 1234 can be used to temporarily access the viewing of adult content for up to 30 minutes For New Customers the first time the customer enters the Parental Controls they will be prompted to enter a new PIN and at that time all defaulted parental controls including adult content are removed This includes disabling the Adult Lock that was enabled when the
35. emove channels trom display the hidden channels highlight VIEW appearing in the Guide UNCHECKED and press OK e To restore the entire list highlight SHOW ALL and 1 Press MENU press OK 2 Press the RIGHT ARROW button to 6 To save your settings highlight SAVE and press highlight SETTINGS OK 3 Highlight TELEVISION and press OK 4 Highlight CUSTOMIZE CHANNEL GUIDE and You can select DON T SAVE to exit from the screen press OK without saving your settings Channels that are currently displayed in the Guide USER TIP THE VIDEO ON DEMAND AND PVR CHANNELS have a check mark in front of them Channels that CANNOT DELETED FROM THE GUIDE are not currently displayed in Guide do not have a check mark in front of them USER TIP YOUR CUSTOMIZED GUIDE WILL ONLY BE EFFECTIVE ON THE TV YOU SET THEM UP ON YOU WILL HAVE TO SET UP YOUR CUSTOMIZED GUIDE ON EACH TV IF YOU HAVE MORE THAN ONE SET TOP BOX 5 Use the UP ARROW and DOWN ARROW button or CH PG to go through the list of channels You can do the following e hide a channel that is currently in the Guide highlight the channel and press OK The check mark disappears from the check box e To make a hidden channel reappear in the Guide highlight the channel and press OK A check mark will appear in front of the channel e make all channels appear in the Guide highlight CHECK ALL and press Check marks appear in all the check boxes HOW TO SET UP A
36. en consent of MTS MTS may assign all or part of its rights and obligations hereunder without the Customer s consent These terms and conditions shall be binding upon and shall enure to the benefit of the parties and their respective successors and permitted assigns These terms and conditions shall be governed by and interpreted in accordance with the laws of Manitoba and the laws of Canada applicable therein MTS shall not be responsible for the performance of or deemed to be in default of any obligation or provision of these terms and conditions where delayed or hindered by labour disruptions casualties civil disturbances acts of civil or military authorities accidents fires acts of God natural disasters or other catastrophes or events beyond 55 control Any provision herein that is unenforceable at law will be ineffective to the extent of such unenforceability without invalidating the remaining provisions herein No failure by MTS to exercise any right under these terms and conditions or to insist upon full compliance by the Customer with the Customer s obligations hereunder will constitute a waiver of any provision of these terms and conditions This Agreement cancels replaces supercedes all existing agreements and understandings written or oral between the parties relating to the Service The headings and sub headings given to portions of these terms and conditions are intended for reference only and shall not affect the
37. flict winner 4 Select SERIES INFO in the PROGRAM INFO SCREEN 5 Or to clear the conflict icon highlight DON T RECORD and press OK The conflict icon disappears from the Guide RECORDING OR CLEARING AN OVERRIDDEN SERIES RECORDING You must subscribe to PVR service for this section A series conflict icon crossed out three overlapping red dots in the Guide marks a series episode that was cancelled in favour of another recording When you select an overridden series episode in the Guide a PROGRAM INFO SCREEN appears You can handle an overridden series episode in one of the following ways e Leave it as is e f you cancel the conflict winner later the overridden series episode is rescheduled for recording The conflict icon reverts to overlapping red dots e Record the overridden series episodes in place of the previous conflict winner e Clear the conflict icon to cancel the entire series recording 1 Press GUIDE 2 Use the ARROW BUTTONS or CH PG to highlight the overridden episode and press OK A PROGRAM INFO SCREEN appears 3 an overridden series episode instead of the previous conflict winner highlight RESOLVE CONFLICT and press OK A Conflict screen appears Highlight the previously overridden series and press OK The recording for the overridden episode overrides and cancels the recording for the previous conflict winner 4 Or to cancel a series recording highlight CANCEL SERIES a
38. g options and press OK e RESUME PLAY The program will begin playing from the point at which you pressed STOP e VIDEO ON DEMAND Takes you back to the main Video On Demand screen e START OVER Replays the rented program from the beginning e WATCH LIVE TV Tunes to the last channel you were on before watching the rented program WHAT TO DO WHEN AN MTS VIDEO ON DEMAND PROGRAM FINISHES When a rented video finishes playing the Finished Screen appears Highlight one of the following options and press OK e VIDEO ON DEMAND Takes you back to the main Video On Demand screen e START OVER Replays the rented program from the beginning e WATCH LIVE TV Tunes to the last channel you were on before watching the rented program MTS Subscription Video On Demand SVOD gives you unlimited access to movies events and programs from Movie Central On Demand Super Channel On Demand Treehouse On Demand and AOTV On Demand You decide when the show starts and you control the action with VCR functionality like pause rewind and fast forward and stop features WATCHING MTS SUBSCRIPTION VIDEO ON DEMAND After subscribing to MTS SVOD service only the packages you have subscribed to will display in the Video On Demand menu 1 Press VIDEO ON DEMAND 2 Use the ARROW BUTTONS to highlight the MTS SVOD service on the horizontal menu bar 3 Use the ARROW BUTTONS to highlight program title or program category then press OK
39. ht BY DATE or BY TITLE and press OK 3 Highlight the program you want and press OK Highlight the text under KEEP UNTIL and press OK 5 Highlight one of the following options and press OK e SPACE NEEDED Automatically erases the program when space is needed for a new recording e ERASE Stores the program until you choose to erase it Or highlight DON T CHANGE and press OK to keep your current setting STOPPING THE RECORDING OF THE PROGRAM YOU ARE WATCHING You must subscribe to PVR service for this section 1 Press STOP while watching a live TV program A message appears that enables you to stop or continue recording 2 Highlight STOP RECORDING and press message RECORDING STOPPED appears Or highlight KEEP RECORDING and press OK DETERMINING WHETHER A PROGRAM YOU ARE CURRENTLY WATCHING IS RECORDING You must subscribe to PVR service for this section There are several ways to determine whether a program that is currently playing is recording Press the INFO button The program will have a red dot beside the program if it is recording e Or press GUIDE Programs that are recording will have a red dot beside them Guide 13 4 LL 1 PR LA Up The Pansi 4 Corre Lamara T Lere m LE PEE Balriding L 4 m a Siriar b Werte IM II T Viod Neun x Growing Up RELDREMNG LEDO LOO 36 MIS e
40. ilable for renzal 500 PM T 38 PM ath pn a deadiy Press INFO to display the PROGRAM INFO SCREEN Program info 605 PM Summary gt People Search Alternate audio Subtitles The Da Vinci Code E ORM EIU E rud LIRE TETTE 1 HIR 25 MIN LEFT B uit eee rebum Omp y m fuadrery 1 e iim Mi With RENT FOR highlighted press OK USER TIP IF YOU HAVE SET RENTAL LOCKS USING THE MTS PARENTAL CONTROLS FEATURE THE LOCK SCREEN APPEARS TO UNLOCK THE EVENT PRESS OK ENTER YOUR RENTAL LOCKING PIN SELECT UNLOCK THIS PROGRAM AND THEN PRESS OK If you don t want to rent the event select DON T RENT to exit and you will return to the PROGRAM INFO SCREEN press EXIT to return to live TV RECORDING AN MTS PAY PER VIEW EVENT WHILE WATCHING THE CHANNEL 1 Tune to the channel for the PPV event that you EDO PMO Pha homing want to record 2 Press the RECORD button on your remote control e fthe event is not yet playing and you are watching 5 confirmation message appears and RENT FOR the graphic or preview that precedes it the message becomes RECORD EPISODE Note RECORD EPISODE RECORDING SCHEDULED appears The event will ony appears if you have PVR service record during its time slot e fthe event is playing the message RECORDING 6 With RECORD EPISODE highlighted press OK appears and the event begins recording immediat
41. inishes playing it stops and displays the FINISHED SCREEN PBR Bullriding Start over brace Recorded TV Highlight one of the following options and press OK e START OVER The program will replay from the beginning e ERASE The program will be removed from your PVR e RECORDED TV Displays a list of your recordings e WATCH LIVE TV Will bring you back to the last channel you were watching UJ STOPPING A RECORDED PROGRAM Highlight ERASE and press OK A CONFIRMATION You must subscribe to PVR service for this section message appears You can stop a recording at any time by pressing the STOP button on your remote control Highlight one of the following options and press OK e RESUME PLAY The program will continue to play from the point at which you pressed STOP e START OVER The program will replay from the beginning e ERASE The program will be removed from your PVR RECORDED TV Displays a list of your recordings 4 Highlight ERASE again and press OK This erases e WATCH LIVE TV Will bring you back to the last the program permanently You cannot recall it channel you were watching You can also select DON T ERASE to avoid erasing the program ERASING AN EXISTING RECORDING You must subscribe to PVR service for this section A program you record remains in your Recorded TV library until you erase it or until the set top box erases old recordings to make space for new recording
42. l persons accessing the Service comply with the terms and conditions herein The Customer shall be solely responsible and liable for and shall indemnify and hold harmless MTS and its officers directors employees agents and contractors from and against all losses damages expense and costs including reasonable attorney s fees sustained by reason of the breach of any covenant term or condition herein contained whether by the Customer or by any person accessing the Service with the Customer s permission express or implied including without limitation all losses damages expenses and costs incurred by MTS in attempting to enforce any provision hereof or in recovering any charges or any damages for breach of any covenant term or condition herein contained All remedies conferred upon MTS shall be deemed to be cumulative and no one is exclusive of the other or any other remedy conferred by law 13 NOTICES Any and all notices shall be sufficiently given if personally served or sent by mail or facsimile and sent or addressed as specified by the parties at the time the MTS TV Package is installed Any such notices if delivered personally shall be deemed to have been received the same day if sent by mail shall be deemed to have been received three 3 business days after the date of mailing or if sent by facsimile shall be deemed to have been received on the next business day following the date of transmission Verbal notice also may
43. liability MTS may exercise this discretion arbitrarily unequally and unreasonably Without restricting the generality of this discretion MTS is not obligated to but may monitor the Customer use of the Service electronically from time to time and may disclose or use any information obtained from such monitoring as necessary to satisfy any law regulation or other governmental request to provide and operate the Service or to protect itself or 15 customers 10 INFORMATION Customer hereby acknowledges that MTS may retain and use any information comments or ideas conveyed by Customer relating to the Service including any products and services made available on the Service 11 LIMITATION OF LIABILITY MTS does not guarantee or warrant that the MTS TV Package will be error free or uninterrupted or that will perform in any particular manner Any warranties representations or guarantees not specifically contained herein are expressly disclaimed by MTS to the maximum extent allowed by law as are any other warranties representations or conditions of any nature whatsoever either express or implied including without limitation any warranty representation or condition of fitness for a particular purpose or merchantable quality Without limiting the generality of the foregoing MTS will not be liable to the Customer or to any party claiming through or under the Customer for or in respect of a the performance or non performance
44. n overridden recording in one of the 4 Highlight the program you want to record and following ways press OK The program or programs scheduled to be recorded will be marked with a red dot When you select one program to record the program s e f you cancel the recording conflict winner the beneath it will have their red dot s removed overridden recording will be scheduled for recording M The conflict icon will turn back into a red dot 5 Highlight SAVE CHANGES and press OK A SERIES e Record the overridden program in place of the RECORDING SCHEDULED message appears briefly ARM previous conflict winner on your screen e Clear the conflict icon so the overridden program is not recorded even if you cancel the previous conflict winner e Leave It as is RECORDING OR CLEARING AN OVERRIDDEN SINGLE RECORDING You must subscribe to PVR service for this section 1 Press GUIDE An individual conflict icon the crossed out red dot 2 Use the FISCI highlight in the Guide marks an individual recording that was the overridden program and press OK A cancelled in favour of another recording PROGRAM INFO SCREEN appears 3 To record an overridden program instead of the previous conflict winner highlight RESOLVE CONFLICT and press OK A SCHEDULING CONFLICT SCREEN appears Highlight the overridden program and press OK recording for the overridden episode overrides the recording for the previous con
45. nd press OK In the confirmation screen highlight CANCEL SERIES and press OK The entire series recording is cancelled All series conflict icons for it are cleared This does not erase episodes that were recorded already VIEWING A LIST OF SCHEDULED RECORDINGS You must subscribe to PVR service for this section Use the RECORDED TV SCREEN to view a list of programs that are scheduled to be recorded 1 Press RECORDED TV The RECORDED TV SCREEN appears Recorded USING THE RECORDED TV CHANNEL o MEE You must subscribe to PVR service for this section You can also access Recorded TV through channel 1001 in your Guide You can tune to the channel and away from the channel just as you would any other channel to access your recordings 54 2 Press the RIGHT ARROW button to highlight SCHEDULED on the horizontal menu bar The RECORDED TV SCREEN now lists all upcoming recordings in the order in which they will be recorded 3 Use the ARROW BUTTONS or CH PG to scroll through the list PLAYING A RECORDED PROGRAM VIEWING A LIST OF SCHEDULED You must subscribe to PVR service for this section SERIES RECORDINGS You must subscribe to PVR service for this section After you have recorded a program you can watch it whenever you want You can view a list of the series that you have scheduled to record 1 Press RECORDED TV The RECORDED TV SCREEN lists your available recording
46. ndividual including but not limited to name physical address e mail address birth date gender and such other similar information as may be appropriate or required by specific circumstances It does not include publicly available information or the name title business address or telephone number of an employee of an organization Service means the television TV service and all features and functions that are complementary to the TV service including but not limited to and depending on availability such feature as video on demand interactive TV the ability to activate MTS call display feature on the Customers television set any Home Gateway Set Top Box or other necessary Equipment and may include Inside Wiring and any installation thereof where installed by MTS MTS FEEDBACK FORM We would appreciate your feedback on your TV and or MTS High Speed Internet service installation done in your home today INSTALLATION INFORMATION O Service Installed TV service and or High Speed Internet service 1 Installation was completed in hours TECHNICIAN DEMONSTRATED O Remotes TVs Interactive Program Guide C Help Options Quick Reference Guide MTS Video on Demand High Speed Internet service if applicable COMMENTS acknowledge and agree that the TV and or High Speed Internet installation defined on reverse has been completed to my satisfaction and the Service defined on reverse is working to my s
47. o match the search text 5 Once you see the title of the program or name in the box on the right use the ARROW BUTTONS to highlight it then press OK e f you select a program title details of the program will appear To watch a program currently on highlight the program and press OK To schedule a recording of the program see HOW TO USE PVR SERVICE e f you select a person s name programs featuring that person will appear To watch a program currently on highlight the program and press To schedule a recording of the program see HOW TO USE PVR SERVICE PP FWD qwEo eo While watching a live TV program 1 USER TIP A QUICK WAY TO ACCESS SEARCH OPTIONS IS PRESS THE ENTER ASPECT BUTTON ON YOUR REMOTE WHILE THE SEARCH MENU IS OPEN 6 Press EXIT at any time to return to TV viewing e Press PAUSE to pause the program for up to 90 minutes The image freezes A progress indicator shows the following The time at which you paused the program shown as a vertical line with the time below it e How much of the program has been recorded since you paused shown as the shaded area after the pause time If you pause longer than the maximum amount of time allowed the program automatically begins playing again from the point at which you paused it e Press PLAY to resume playing the program from the point at which you paused it You can also press PLAY at any time while watching live
48. of the MTS TV Package b the contents or accuracy of any programming information or data carried transmitted or delivered by on or through the MTS TV Package c the use or inability to use any of the MTS TV Package d any interruptions errors or delays in the MTS TV Package e any fault in the MTS TV Package provided by MTS f any damage to any equipment wiring or other service charged to or in any way affected by directly or indirectly the MTS TV Package and g any indirect special consequential incidental economic punitive or other damages of any kind including without limitation loss of data or programs business interruption loss of income loss of profit or failure to realize expected savings arising directly or indirectly from breach of contract including fundamental breach or otherwise negligence any act or omission of MTS or its representatives or under any other theory of law or equity even if MTS has been advised of had knowledge of or reasonably could have forseen the possibility of such damages In no event shall the liability of MTS in respect of the MTS TV Package other matter or claim whatsoever or howsoever arising or in respect of any error omission or delay in the provision of the Service exceed the amount of the charges paid by the Customer in respect of the MTS TV Package for the three months immediately preceeding the incident 12 INDEMNITY The Customer shall ensure that al
49. ords programs any day of the 1 Press GUIDE week at any time 2 Use the ARROW BUTTONS or CH PG to highlight e DAY ANYTIME ONCE PER DAY Records programs the program that you want to record any day and time but records only one episode per 3 Press INFO The PROGRAM INFO SCREEN appears d You can also select DON T CHANGE to keep current settings 6 To change the type of recording highlight the text under SHOW TYPE and press OK Highlight one of the following options and press OK e FIRST RUN amp RERUN Records first run and all subsequent reruns of this program e FIRST RUN ONLY Records first run episodes but will not record reruns 7 To add extra time to ensure that you record each entire episode highlight the text under STOP RECORDING and press OK Highlight one of the following options and press OK e At scheduled time e 5 minutes after e 15 minutes after Under Attack Tour iE 30 minutes after a e 1 hour after soy ay e 2 hours after 3 hours after Or highlight DON T CHANGE and press OK to keep your current setting 4 the PROGRAM INFO SCREEN highlight RECORD SERIES and press OK The RECORD SERIES SCREEN appears 5 To change the time of recording highlight the TEXT UNDER TIME and press OK Highlight one of the following options and press OK 8 To activate your settings highlight RECORD press OK CANCELING SCHEDULED RECORDINGS You must
50. payment of the Charges or any other amount due to MTS and such default continues for a period of three 3 days after written notice to the Customer b the Customer fails to carry out or perform any covenants undertakings or obligations imposed on the Customer by these terms and conditions as determined by MTS in its sole and absolute discretion c the Customer makes an assignment for the benefit of creditors take any other action for the benefit of creditors become bankrupt or insolvent or take the benefit of or become subject to any legislation in force relating to bankruptcy or insolvency d 55 equipment is destroyed or so substantially damaged by fire or other catastrophe that it is impracticable to continue to provide some or all of the Service or e the operation or efficiency of the Service is adversely affected by the Customers use of the Service Either party may terminate the Customer receipt of the Service upon providing thirty 30 days prior notice to the other party Termination shall not relieve the Customer from any liability including amounts owing to MTS accrued prior to or at the time that such termination becomes effective Further MTS shall be entitled to collect from the Customer the replacement cost of any Equipment not returned to MTS upon demand 9 ACCESS AND MONITORING MTS may limit in any way or refuse all or part of the Customer s access to the Service for any reason without notice or
51. r wanted to know about your TV service in step by step easy to read instructions and user tips This guide will take you through e Interactive Program Guide e Parental Locking e MTS Video On Demand e Picture in Picture Browsing e Personal Video Recorder service you must subscribe to PVR service e Other great features accessible through your TV service Did you know that when you get High Speed Internet service from MTS in addition to TV service from MTS you don t need any extra equipment Your Home Gateway delivers both services Did you also know that if you already subscribe to High Speed Internet service from MTS and or have a consumer postpaid cellular plan with MTS you can sign up for our Bundle discount Imagine experiencing Super fast reliable Internet access The widest cellular network in Manitoba with MTS Mobility e The future of TV service from MTS Plus you can save even more if you have AAA Alarms security monitoring For more information please visit mts ca bundles or call 225 5687 CALLMTS to sign up today If there is any way that we can make your TV experience even more enjoyable please call us at 225 5687 Service available in select areas Bundle available to residential customers only and may not apply if applicable service is not available in your area Offer subject to change without notice MTS design mark is a registered trade mark of Manitoba Telecom Services Inc used under
52. s which you can determine for yourself See CHANGING HOW LONG THE RECORDING WILL BE STORED for more information You can erase a recorded program manually to make room for new recordings 1 Press RECORDED TV 2 Highlight the recorded program that you want to erase and press OK The PROGRAM INFO SCREEN appears HOW TO USE MTS VIDEO ON DEMAND MTS Video On Demand allows you to rent movies MORE CHOICES Displays specialty programming without leaving the comfort of your couch You ll e ADULTS ONLY Displays content for mature audiences never have to return a movie again or pay another e NEW RELEASES Displays what s new on MTS Video On late fee With MTS Video On Demand you can Demand 2 Press the RIGHT ARROW button to highlight a e Watch the movies you rent as many times as you video category and then the DOWN ARROW want whenever you want within a 24 hour rental button to highlight a genre or subcategory and window press OK e Easily rewind fast forward and pause your movies no 3 extra equipment needed e Instantly access our movie library with your remote control Highlight the video you want and press OK We will continue to update our library with new and exciting movies and programs The VIDEO ON DEMAND SCREEN provides a simple online storefront that makes it easy to find and rent video programs USER TIP IF THE VIDEO IS LOCKED BY PARENTAL LOCKING ENTER YOUR PIN TO UNLOCK THE VIDEO THE
53. s by date from the 1 Press RECORDED TV The Recorded TV screen most recently recorded programs to the oldest appears 2 Use the RIGHT ARROW button to highlight Series on the horizontal menu bar The RECORDED TV SCREEN lists the series scheduled to record 3 Use the ARROW BUTTONS or CH PG to scroll through the list 2 Highlight the RECORDED SHOW that you want to watch and press OK The PROGRAM INFO SCREEN appears 3 In the Program Info screen Highlight PLAY and press OK to play the recording from the beginning NOTE IF THE RECORDED PROGRAM IS LOCKED BY PARENTAL LOCKING SEE WATCHING A LOCKED PROGRAM FOR MORE INFORMATION e lf you stopped watching the recorded program before and want to begin watching again from where you left off highlight RESUME PLAY and press OK e f you stopped watching the recorded program before and want to start over again highlight START OVER and press OK USER TIP TO SEE A LIST OF THE RECORDINGS IN ALPHABETICAL ORDER PRESS THE RIGHT ARROW BUTTON TO HIGHLIGHT BY TITLE ON THE HORIZONTAL MENU BAR CONTROLLING PLAYBACK You must subscribe to PVR service for this section You can control recorded TV using the same playback control buttons that you use to pause rewind and fast forward MTS Video On Demand programs See CONTROLLING LIVE TV for more information WHAT TO DO WHEN A RECORDING FINISHES You must subscribe to PVR service for this section When a recording f
54. s the RIGHT ARROW button to highlight RELATED INFO on the horizontal menu bar to find out additional details of the program e Use the UP ARROW and DOWN ARROW buttons and E 4 press OK to select additional information mM S i gt USER TIP IF YOU WANT TO FIND OUT MORE ABOUT THE 1 Press any ARROW BUTTON to start Picture In PROGRAM YOU ARE CURRENTLY WATCHING JUST PRESS Picture PIP Browsing The PIP appears at the THE INFO BUTTON ON YOUR REMOTE CONTROL THEN bottom of your screen while your TV remains EXIT TO RETURN TO TV VIEWING tuned to the program you are watching 2 Press the UP ARROW or DOWN ARROW button to see what is currently playing on other channels For each program the PIP displays the title and other relevant information about the program 3 Press the RIGHT ARROW and LEFT ARROW buttons You can use the search function when you know the to see what is playing at a later time on the title of the program you want to watch or the name channel selected in the PIP of the person such as an actor or director involved 4 Press OK to tune to the program shown in the PIP In the program if it is currently on or to find out more about the program if it is playing at a later time 5 Press EXIT to close the PIP or wait approximately 15 seconds 1 Press MENU 2 Under LIVE TV highlight SEARCH and press OK The SEARCH SCREEN will appear with the following e ALPHABETIC KEYPAD Highlight and select the le
55. sion and or computer In the case of High Speed Internet service it may include the transfer of Web content from one provider to another Referred to below as the Installation 3 will not hold MTS responsible for any damage caused during the Installation unless it is caused directly and solely by MTS s negligence and will not hold MTS responsible for any damage caused during the Installation if it results in a claim for loss of data loss of computer or software settings or computer hard drive failures or loss of telephone service and will indemnify MTS against any such claims by third parties 4 accept MTS s standard terms and conditions of service applicable to the Service including limitation of liability conditions as they may exist at the time I sign this document and as they are amended from time to time thereafter A current version of MTS s standard terms and conditions of Service may be accessed at mts ca or obtained upon request by contacting MTS at 204 225 5687 acknowledge receiving a copy of the terms and conditions of Service at the time of the Installation 5 Unless have authorized MTS to terminate my existing cable television service or Internet service with another service provider and MTS has agreed to do so MTS accepts no responsibility to give such notice on my behalf to my service provider have read understood and agree to be bound by above MTS ALLSTREAM INC P O Box 6666 Winnipeg Manitoba R3C 3V6 Fax
56. subscribe to PVR service for this section The easiest way to cancel a single or series recording is by using the Guide Individually scheduled recordings are marked by a red dot and series recordings are marked by three overlapping dots 1 Press GUIDE 2 Use the ARROW BUTTONS or CH PG to highlight the program that you want to cancel recording Guide kG PRI MON ik nOn PM E iP UB Le LE DES lnber ers i Whai d Amakasu Doggie Doy Vleriiensibe Pirai Oi Weodd Chal of Home 1 Gone Bloomberg Report SERIES LEELOO 3 If the program is an individually scheduled recording shown by a single red dot press RECORD twice The first press changes the program to a series recording three overlapping dots and the second press cancels the recording the dots disappear A RECORDING CANCELED message appears on the screen 4 Ifthe program is a series recording three overlapping dots press RECORD once This cancels the entire series recording and the dots disappear from the Guide A RECORDING CANCELED message appears on the screen RESOLVING RECORDING CONFLICTS You must subscribe to PVR service for this section Your set top box can record three programs at a time Recording conflicts will occur when you try to schedule more than three recordings at a time RESOLVING CONF
57. through menus and screens and select programs E BROWSE gE E j 21 a at 3 zi When in the Menu Guide MTS Video On Demand or Recorded TV screens 1 Use the ARROW BUTTONS or CH PG to highlight items in the screen The highlighted item shows your selection 2 Press OK to activate your selection 3 Press BACK to return to the previous screen 4 Press EXIT at any time to return to TV viewing THE INTERACTIVE PROGRAM GUIDE Guide is easy to use so you can quickly find your favourite shows some new ones and some that are only available with MTS 1 Press GUIDE 2 Press the UP ARROW DOWN ARROW or CH PG to scroll vertically through the Guide You can press and hold the CH PG button to go through a whole page of the Guide at a time 3 Press the RIGHT ARROW and LEFT ARROW buttons to scroll horizontally through the Guide to see what is playing at a later time 4 Highlight the program you want and press OK If the program is currently available it will begin playing e fthe program is on at a later time a Program Info screen will appear with options to choose from 5 Press EXIT at any time to return to TV viewing HOW TO USE THE ave The Menu screen provides access to the features of The PROGRAM INFO SCREEN displays information about your TV service programs in the Guide and provides access to a variety of options related to the program
58. ton to highlight CHANNELS and press OK The LOCK CHANNELS SETTINGS SCREEN appears showing a list of all channels both locked and unlocked channels e channel is unlocked no lock icon is shown e fachannelis already locked a lock icon is shown Lock Channels 3 Press the RIGHT ARROW button to move to the channel listing 4 Use the UP ARROW and DOWN ARROW buttons or CH PG to highlight the channel that you want to lock or unlock and press OK to change the lock setting e To unlock all channels highlight UNLOCK ALL and press OK e view only the locked channels highlight VIEW LOCKED ONLY and press OK View locked only changes to View All Channels e To restore the full list of locked and unlocked channels highlight VIEW ALL CHANNELS and press OK 5 To save your changes highlight SAVE and press OK You can also select DON T SAVE to exit from this screen without saving your changes 6 If you have finished setting up parental locking highlight LOCK and press OK LOCKING TV AND MOVIE RATINGS Viewers can be required to enter a PIN to view movies and TV programs with a specified rating 1 Open the PARENTAL LOCKING SETTINGS SCREEN as described in GETTING READY TO USE PARENTAL LOCKING 2 Use the ARROW BUTTONS to highlight TV PARENTAL GUIDELINES or MOVIE RATINGS A lock icon appears next to the lowest locked rating and all the ratings above that rating Viewers cannot view programs with that rating or
59. tters to search for the program or person you are looking for e To add a space in between words you are searching for ____ To delete a letter number e 123 To activate the numeric keypad to search by nember e OPTIONS To narrow down your search by filtering your results or to customize your keypad 3 To begin your search use the ARROW BUTTONS to highlight the first letter or number you are searching for then press OK On the right hand side of your screen a list of programs or names HOW TO USE PVR SERVICE YOU MUST SUBSCRIBE TO PVR SERVICE FOR THIS SECTION that contain the letter you entered will appear first letter of a word 4 narrow down your search continue to enter letters numbers as in step 3 Or highlight OPTIONS and press OK You can filter your results in the following ways e ALL RESULTS Displays people program titles and Video On Demand programs that match the search You can control live TV using the same control text buttons that you use to pause fast forward and rewind MTS Video On Demand With PVR service Personal Video Recorder you can control live TV and record TV programs CONTROLLING LIVE TV Only available on the main PVR Set Top Box e TITLES Displays program titles and Video On Demand programs that match the search text VIDEO ON DEMAND Displays only Video On Demand programs that match the search text PEOPLE Displays only people wh
60. y provided for the purposes of the Customer s existing High Speed Internet service or other MTS services and re route the Customers access to the other MTS services as MTS deems necessary c All facilities electrical requirements and any other equipment facilities required in connection with the Service shall meet the specifications and requirements prescribed by MTS and shall be arranged or provided by the Customer at the Customer s own expense d Should the Customer request MTS to relocate the MTS TV Package to a new service address such relocation shall be performed by MTS at the Customer s expense at 55 prevailing rates and terms including such service charges as may be applicable MTS shall have no obligation to relocate the MTS TV Package to a service address outside of 55 serving area or located in an area where MTS TV service is not offered 4 CUSTOMER RESPONSIBILITIES The Customer represents warrants and covenants to MTS that the Customer a shall not resell for profit or non profit the MTS TV Package except with 55 written consent b shall comply with all current and future policies of MTS related to the MTS TV Package MTS may post notice of such policies at www mtsallstream com or may send the Customer notice of such policies via e mail or regular mail OQ shall provide and maintain the Inside Wiring as required to facilitate the provision of the Service and d shall not under any circumstance

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