Quantum Series User`s Manual
Contents
1. a b Busy with extension After call transfer persistent and giving warning tone if the extn does not take notice then you can barge in on him by dialing 9 over warning tone i e 99 over BT If the called extn now puts down the handset you will be released and he will be directly connected to your trunk After barge in if you put down his extn will be queued on to this held trunk As soon as he becomes free his extn will ring for this held trunk But if after talking to you on intercom he does not want to take your trunk then if you flash your extn will be connected back to your trunk Busy with Trunk After call transfer persistent and giving warning tone if the extn does not take notice then you can barge in on him by dialing 9 over warning tone i e 99over BT If the called extn puts down the handset his trunk will be released and you also will be released from your trunk and he will directly be connected to your trunk After barge in if you put down you will be released and your trunk will be put on hold for him and he will still be on his trunk Now he can flip flop between the trunks by double flash 24 Trunk call conference a One trunk two extensions 25 26 27 28 29 After establishing trunk call consult with an extn Dial flash and 9 to set up conference with the trunk Now both extns and the trunk are in conference If you want to drop the called extn flash He2. Extensions b Two Trunk and One Extension Trunk outgoing call time limiting to 3mins Smins or no limit Incoming call time limiting to 5mins or no limit Trunk grouping CLI on Trunk Battery reversal Centrex Lines 70 Grouping DID Fax trunk with or without message SYSTEM FACILITIES 1 2 3 m OO EOS 10 11 12 13 14 Night mode Night mode Ringing Options Round robin extn selection for individual trunks Simultaneous ringing extn selection for individual trunk Staircase extn selection for individual trunks Call forward protection Fax extn selection Fax trunk selection Distinctive ringing Direct Inward Dialing DID To set Time Date and Day Auto day and night mode programming Flexible numbering scheme ASMDR 15 16 17 18 19 20 21 22 23 Recording of Incoming calls Programmable Operator Position Printing Paging Global Memory Dialing Remote Programming Factory Set Programming Programmable Flash timing for each extn Hotel features with Check in and Check out OPTIONAL FEATURES Voice Guided DISA DESCRIPTION OF FACILITIES A INTERCOM FACILITIES 1 Intercom Call Lift the handset dial the required extn number If called extn is free you will receive RBT otherwise you will receive Busy Tone Intercom call consult When you are in intercom mode with an extn you can consult any other extn by flashing and then dialing the required extn number
3. The first extn will be in hold If the called extn is busy you will get busy tone and then you can get back by flashing If the called extn is free you will be connected to him when answered After consultations are over you can get connected to your waiting extn by dialing flash and dial 1 or if the second extn disconnects the call Intercom call Flip Flop After establishing call consult you can flip flop between the two extensions by dialing flash and 1 To go back to the first party dial flash and 1 The second party will go on hold and you can talk to the first party You can alternate between the two extensions If you want to drop the current extension and get back to waiting extension hook flash and dial 8 The second extension can t drop himself Intercom Call conference After establishing call consult you can bring both the extns in conference with you by dialing flash and 9 If the calling extn puts down he will be disconnected where as the other two can continue the conversation Hotline Whenever you lift your handset if you want to directly ring at a specified extension Boss Secretary feature you can set up Hotline For this lift and enter into feature mode and dial 48 amp O amp extn no for delayed Hotline or Dial 48 amp 1 amp extn no for immediate Hotline Here after whenever you lift your handset the specified telephone if free will start ringing Alarm The Quantum series comes equipped with Real Time C
4. extn will ring for the waiting trunk Trunk call transfer After establishing a call on the trunk successfully or on receiving a call on the trunk line if you wish to transfer the call to any other extn press flash and the extn no to which call transfer has to be made and hear RBT When the called extn answers announce the call and replace your handset The trunk call gets routed to the called extn If called extn does not answer or after speaking to you he does not wish to take the call or if he is busy then you can press flash or if he puts down you will be connected back to trunk If you had dialed a wrong no you will get NUT and if you flash you will be connected back to your trunk or if you put down your extn will ring for the held trunk Note On an outgoing call wait at least 7 secs after dialing the last digit on 20 21 trunk before dialing for any facility P amp T no should consist at least of 3 digits to access any facilities Call Transfer Blind While transferring a call and after getting RBT from called extn if you replace your handset i e blind transfer the called extn will ring for 10 rings in trunk ring mode If that person does not answer with in this time call will be routed back to your extn It will ring for 10 rings in fast ring mode at your extn and if you do not answer the call will get disconnected But if after talking to you on intercom he does not want to take the trunk then i
5. his disconnecting the present intercom call his extn will ring for the transferred call Barge in with or without tone Extensions can be programmed such that they can barge in on others with or without warning tone Barge in can also be protected to an extn Barge in can not be effected on the extn enabled with the barge in protect feature 15 16 17 18 19 20 21 Do not disturb To activate DND lift the handset and enter into feature mode and dial 45 SOT indicates that DND is activated During DND on extn will not ring for any incoming call However outgoing call can be made as usual To cancel DND lift the handset and enter into feature mode and dial 46 Service Over Tone Dynamic Local Lock To prevent misuse of your extn by others when you are away just enable this facility on your extn On enabling this on your extn outgoing calls cannot be made until you disable the lock To enable Dynamic Lock enter into feature mode and dial 62 Now onwards outgoing calls are not allowed from this extension To disable the lock enter into feature mode and dial 61 Dynamic STD Lock On enabling this feature STD calls from your extn will not be allowed This facility is useful only if your extn is allowed to make STD calls This facility can be invoked from any extn To enable dynamic STD lock enter into feature mode and dial 64 Now onwards STD calls are barred from this extn To disable the lock enter into fea
6. invite the call on your extn pickup your handset and dial 8 you will be connected to the trunk line and ringing on that extn will stop If you are already on a trunk amp if you wish to invite the other incoming call dial Flash and 8 to pick up incoming trunk call NOTE CALL PICKUP IS NOT POSSIBLE IF YOU ARE TALKING TO ANOTHER EXTN IF YOU WANT TO PICKUP THE TRUNK CALL DISCONNECT THE INTERCOM CALL Call warning When all the designated extns are busy and if an incoming trunk call arrives then the first extn programmed in the Round Robin list will get call alert tone indicating the arrival of an incoming call If on intercom replace handset to receive the TK call or if you are talking on another trunk then you can double flash to put the current trunk on hold and take the incoming call On replacing the handset it starts ringing i e for the other held call Call parking If you want to put the trunk on hold while on a trunk call flash and do not put down the receiver Music will be switched both to the extn and trunk 16 17 18 19 To take back the call flash again If you put down the call will get disconnected immediately Trunk call consult with extension If you are on a trunk you can put the trunk on hold and consult an extn by flashing and dialing the required extn no Music is switched to the trunk and RBT is given to you When the called extn answers you will be connected to that extn After co
7. on trunk flash to put your trunk on hold and do call pickup When the calling extn puts down and you also put down you will be rung for your waiting trunk This facility is not possible if you are talking to an extn in the intercom mode If you want to do call pick up disconnect the present local conversation and dial 8 and extn no or only 88 Intercom CLI If an extn has CLI enabled phone then on an intercom call the calling extn number will be displayed on the telephone instrument This extn should be programmed as a CLI phone Also if an incoming call is transferred to this extn and if CLI had been received then the external CLI will be displayed on the extn Barge in on extn While dialing for an extn if you find the extn is busy in intercom mode or busy with trunk you can barge in on that extn by dialing flash and 9 over busy tone to barge in with warning tone or flash and 7 over busy tone for barge in without warning tone If you put down you will be disconnected without affecting the other extns Whereas if the calling extn on whom you have barged in puts down all the three will be disconnected You can even transfer trunk calls by establishing barge in For this press flash and dial extn no and on busy tone dial 9 You will be put in conversation with the busy extn and you can inform about the pending trunk call and then disconnect The calling extn will start getting the warning tone to indicate the waiting trunk call On
8. will get NUT and when puts down he will be released Or he can drop himself by putting down his handset If you put down you will be dropped from the conference and the called extn and the trunk can continue the conversation b Two Trunks and one extension After establishing trunk call consult with another trunk or while flip flopping between two trunks dial flash and 99 to set up conference with these two trunks Now both the trunks and your extn are in conference Once this conference has been initiated you can only terminate both the trunks and you cannot transfer any one of the trunks or park If you put down the handset both trunks are released If you want to cancel any of these two trunks then you can dial 81 to cancel the 1 trunk and 82 to cancel the 2 trunk Two trunk one extn conference is enabled or disabled in COS programming Trunk Outgoing call limiting to 3mins 5mins or no limit One can program in such a way that the trunk calls out going only from a particular extns are cut off after 3mins or 5mins or no limit Incoming calls limiting to 5mins or no limit We can program that any incoming call for a particular extns are cut off after 5mins or no limit Trunk grouping For each extn there is a trunk grouping which will control the outgoing trunks allowed to each extn A maximum of all the 8 trunks can be allowed from an extn and also all the 8 trunks can be barred from an extn However incoming call
9. But incoming calls on these trunk lines are not affected If your request is accepted you will get acceptance tone or else NUT From now onwards this trunk line is not available for outgoing calls for any of the extns except your extn This facility is available only if you are entitled to by COS programming To cancel this facility enter into feature mode and dial 53 and put down Please note only extns who are authorized to lock trunks can do the same Call only incoming Any particular trunk can be programmed in such a way that it is not available for outgoing calls for any of the extns However incoming calls on this trunk line are not affected Pulse or DTMF dialing The system can operate with either DTMF or Pulse type of telephones The trunks can be programmed for both types of dialing If your trunk is programmed as pulse trunk irrespective of your dialing in pulse or tone the dialed digit goes as pulses only on the trunk On the other hand if your trunk is programmed as tone trunk irrespective of your dialing in pulse or tone the digits dialed goes as tone only on the trunk Each trunk can be individually programmed as pulse or tone trunk Whenever trunks are programmed as pulse trunk it is necessary to dial from all extensions only in pulse mode Auto Fax Homing A particular trunk can be programmed as Fax trunk If an incoming call comes on the fax trunk and the fax extn is free for 5 sec system RBT is swit
10. Thanks for selecting PREMIER QUANTUM Series for your requirement of Voice Communication Quantum series comes in four models 1 416 expandable up to 816 2 416 expandable up to 424 3 424 expandable up to 848 4 448 expandable up to 896 All these models use the same CPU card 8 Line extension cards and 4 Line Trunk cards The units come with built in ASMDR CLI and SMPS with 12 V Battery charger and MDF The front panel has a transparent section through which the operator can see the LED field to know if an extension or a trunk is busy or free The enclosure is made up of high grade MS sheet with powder coating and the sleek design will add to any front office interior decor The optional Operator console will add to the efficiency of the operator in handling any high traffic with ease The operation procedure has been made very logical and simple for ease of operation INDEX 1 SPECIFICATIONS 2 LIST OF FACILITIES 3 DESCRIPTION OF FACILITIES A EXTENSION FACILITIES B TRUNK FACILITIES C SYSTEM FACILITIES D OPTIONAL FACILITIES 4 ANNEXURE 5 INSTALLATION 10 18 33 43 46 47 SPECIFICATIONS No of trunks 1 to 8 protected No of Extensions 8 to 48 depending on the model No of Links 8 for intercom and a link each for every Trunk Line termination Extensions and Trunks are terminated on an MDF PCB Mounted on the side of the unit and covered by the front Panel Power Fail Extensions The first eight Ex
11. UT As soon as this trunk becomes free your extn will start ringing and if you lift the handset you will be connected to that particular trunk Any extn can ask for particular queue on all the eight trunks Maximum of three extns can queue in on a particular trunk Last number Redial For redialing on trunk dial The last trunk number dialed out from your telephone will be dialed out automatically if the trunk is free Hot trunk line If any one wants to make many trunk calls then he can program in such a way that whenever he goes off hook any free trunk available is directly connected to him To activate hot line on Trunk lift handset and Enter into feature mode and dial 47 0 1 0 for delayed 1 for immediate then Trunk No 71 78 for any particular trunk or 70 for any Trunk Here after whenever you lift the phone then if any trunk or the particular trunk if free will be connected to you and you can straight away start dialing the required telephone no If you had programmed for Hot Tk line but would like to dial intercom calls lift the handset and flash You will get the system dial tone and now you can dial intercom no To cancel hot trunk line lift the handset flash and after getting system dial tone enter into feature mode and dial 49 and replace the handset Trunk locking Any particular trunk can be locked for outgoing calls by other extns by entering into feature mode and dial 52 and the trunk no 71to78
12. ammed to be between 300 to 600 or 600mSec to one sec Hotel Model Features In Hotel model we can have two operator extns so that when if one operator extn is busy the call is routed to the 2 4 operator extn In Hotel models with Quantum 56 OPC we can exercise check in check out facilities Whenever a guest checks in and a room is allotted press check in and the room no the display shows the room is free or not If free now press check in again and the room is allotted and all previous call details for this room is erased and also the Out going calls lock STD lock etc are operated as per the original class of service Here after any call made from this room will be recorded When the guest checks out keep the printer ready and press check out and room no and check out again Now all the call details from that room will be printed and also the extension will be locked out for outgoing calls Please note that the call details are not lost and will be cleared only after a new check in for this room is made Please note that in hotel feature only max 8 extensions will be able to transfer calls to other extension These 8 extns like Operator Office Manager etc can be programmed into the EPABX Also the guests can call intercom only these 8 extns i e room to room calls can be completed only through the operator D OPTIONAL FEATURES 1 Voice Guided DISA If your system is equipped for voice guided DISA th
13. bbreviated code the number stored in the memory will be sent out on the trunk line The abbreviated code numbers are from 900 to 989 These numbers can be programmed for any trunk or a particular trunk Out of the 90 global memory numbers the first 45 can be dialed out by any extn even if it is barred to dial on trunk The programming of these Global memory dialing is given in the programming manual 20 Remote Programming 21 22 23 The system can be programmed for different facilities as desired by the user from any remote phone To invoke this facility from a remote phone first make an incoming trunk call to this system and upon answering ask the operator to Dial flash and in tone mode Now you can dial the system password and program it as needed While programming if you get NUT instead of confirmation tone you can dial to come to main menu Factory set programming To program the system for the factory setting 1 In tone mode dial and the password 2 Dial 9 3 Dial 88 observe for conformation tone IMPORTANT NOTE After flash DTMF digits should be dialed within 10secs otherwise DTMF digits will not be taken and busy tone will be switched hence you will have to flash once again Once you go to Off Hook start dialing within 7secs otherwise busy tone will be switched and your digits will not be considered Flash timing for each extn Flash timing for individual extns can be progr
14. ch is supposed to ring is programmable for each trunk individually A maximum of any 6 extns can be made to ring in the round robin mode for each trunk separately 4 Simultaneous ringing extension selection for individual trunk In simultaneous ringing mode the extn which is supposed to ring is programmable for each trunk A maximum of any 6 extns can be made to ring simultaneously for each trunk separately 5 Stair case extension selection for individual trunks In Stair case extn mode the extn which is supposed to ring is programmable for each trunk A maximum of any 6 extns can be made to ring in stair case mode for each trunk separately 6 Call forward Protection 10 11 12 Any extn can be protected from being the CF no from any other extn After enabling to this extn no other extn can call forwarding their incoming call to this extn Fax extension selection Any two of the 48 extns can be programmed as fax extn If an extn is made a fax extn it should not be busy when a fax call arrives Otherwise the system will not be able to detect fax and it will be considered as any other normal call and the extns will ring in the round robin mode When fax is detected on fax trunk system will give ring to the fax extn and if it is not answered the ring will be given to the other extns in the round robin mode There can be only two fax extn Fax trunk selection Any of the 8 trunks can be programmed as fax trunks If a t
15. ched on to the trunk or recorded speech is enabled on to trunk if the system is enabled for it If the fax is detected the system will automatically route that call to the fax extn or else the designated Operator extn will ring and music is switched to the trunk During an incoming call on the fax 10 11 12 13 14 15 trunk if fax extns are busy then incoming call will be considered as any ordinary call In fact two extns can be programmed as FAX Extns which will be hunted to find the free one Automatic power fail cut through When power is not available extn 21 201 is connected to trunk 1 22 202 to trunk 2 and extn 23 203 is connected to trunk 3 and up to extn 28 208 directly The extns will work as direct exchange lines till the power is restored Extn class of service COS Every extension can be programmed in such a way that it is allowed only certain types of calls are barred from making certain type of calls Like an extn can be barred from making STD or ISD or 95 calls Denied Table We can also program for every extn a list of Nos Max of 5 sets of two digits each and if that extn tries to make a call for Nos starting with any of the 5 sets then the call is not allowed to proceed further This table is referred to as Denied Table Trunk call pick up If the extn is ringing due to an incoming trunk call any other extn can invite the call on it When an extn is ringing for trunk call and you wish to
16. do not disturb Personal Memory 22 Particular trunk selection Code Flash amp extn no Flash extn no 7 0 88 or 8 extn no Flash 1 F M 52 TK no 71 78 FM 53 F M 47 DLY IMM TK No FM 48 DLY IMM Extn No FM 49 Flash 8 Flash 9 Flash 7 FM 40 F M 41 extn no F M 42 extn no F M 43 extn no M 57 90 99 TK No 71 78 For any Tk 70 Telephone No 1 trunk 71 27 trunk 72 374 trunk 73 4 trunk 74 5 trunk 75 23 24 25 26 2T 28 29 30 31 32 33 34 35 Note Last no redial Dynamic STD lock To cancel dynamic STD lock Dynamic local lock To cancel dynamic local lock To program for night mode To cancel night mode To change the personal password To set Alarm To cancel Alarm Call pick up Announcement Follow me 6 trunk 76 trunk 77 8 trunk 78 FM 64 FM 63 FM 62 FM 61 M 60 New PPW F F M 50 hh mm 24 hour format M 51 F 8 F M 54 F M 59 Extn No To enter into Feature FM mode dial PPW xxx xxx 3 digit personal password Default personal password is 000 ANNEXURE Operator extn number 201 Fax extn 204 amp 205 Round robin for all trunks 201 to 206 Night mode ringing for all trunks 201 to 206 Trunk access on all trunks For all Extns Power fail extensions 201 to 208 WARNING The EPABX sho
17. ed This duration is programmable as number of seconds from 1 to 59 seconds If an OG call is transferred to another extn then the duration will be recorded individually for each extn with a mark at the end of the print that this was a transferred call A max of about 1800 to 2000 call details can be recorded It is better a print out is taken regularly and the records are deleted If we want to record the OG call details properly then we should program all STD call rates or for calls to mobile network These are recorded as pulse rate in seconds and the common rate in Paisa for a pulse We can record common pulse rate accurately from a single digit or up to 4 digits For example while programming if we program for only 01 as the STD code then for 0100 to 0199 the same rate is automatically entered Or for all local BSNL calls if we enter 180 seconds as one pulse for all dialed digits starting from 2 then any number starting with 2 will have this value This makes programming for pulse table as an easy task The system also provides to add service charge to any call and the amount is programmable 15 Recording of IC calls If the IC trunks have CLI facility the CLID No will be stored along with the details of the answering extn and the time that was taken answer the call as well as the time of arrival of the call These details can be printed from the system About a max of 250 IC call details can be stored in the system Once it exceeds this ma
18. en you can record your message max 15secs into the system And whenever if a trunk is programmed for this feature and on an incoming call first your recorded message is played on to the caller During the message or once it is over the caller can dial in tone mode the particular extn he wants and if it is free it is directly rung thus the operator is by passed If that extn is busy then the operator is rung and the round robin takes over Please see the programming manual for the procedure to record the message and any trunk for voice guided DISA More than one trunk can be programmed for this facility The message can be programmed and verified from any extn Four different messages each of max 15 sec duration can be recorded and any one of them can be allotted to any one trunk to be played when an IC call arrives at that trunk CODES USED IN QUANTUM 56 Features 1 Call transfer IS Call transfer on busy extn Outgoing calls Call pick up Flip flop during consult Qv gr se OMS To lock particular trunk for Particular extn 7 To cancel particular Trunk Lock Hot line Trunk Hot line Intercom O Delayed 1 Immediate 10 11 12 13 14 15 16 Cancel hot trunk line Ring when active free Barge in with tone Barge in without tone Cancel call forward Call forward Call forward when busy 17 Call forward not answered 18 Cancel any call forward Follow me 19 20 21 Do not disturb Cancel
19. eration Humidity 90 max non condensing LIST OF FACILITIES A INTERCOM FACILITIES 1 N a a R R R R O O 09 N OY Qi f O O gt O BO s S Ur come Intercom call Intercom call consult Intercom call flip flop Intercom call conference Hot line Alarm Call forward all calls Call forward if busy Call forward no answer Ring when free call queuing Ring when active Call pickup Intercom CLI Barge in Do not disturb Dynamic local lock Dynamic STD lock Self Ring Test Follow Me Announcement 21 Personal Memory Dialing for each extn B TRUNK FACILITIES 1 2 3 SO Ir NUT oe 10 12 13 14 15 0 Trunk dialing Particular Trunk dialing Call Queuing Camp on trunk a General queue b Particular Queue Last number Redial Hot Trunk Line Trunk locking Call only incoming Pulse or DTMF dialing Auto Fax Homing Automatic power fail cut through Extn class of service Denied Table Trunk call pick up Call warning Call parking 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Trunk call consult with extension Trunk call consult with another trunk Call consult trunk flip flop Trunk call transfer Call Transfer Blind Call transfer persistent a Busy with extension b Busy with trunk Barge in on Trunk Call transfer with barge in a Busy with extension b Busy with trunk Trunk call conference a One Trunk and Two
20. f you dial flash or he puts down your extn will be connected back to the held trunk While trying for call transfer if you find him busy then you can dial 8 and put down for blind transfer He will be given warning tone and if he is busy with an extn then he can put down and his extn will ring for this trunk call When he answers he will be connected to your held trunk If he does not answer within 10 rings the trunk call will be disconnected If a call is blind transferred to an extn when he is busy with a trunk warning tone will be switched to his extn Now if he double flashes he will put his 1 trunk on hold and will be connected to the 2 trunk Now he can flip flop between the two trunks following the procedure described under trunk call consult flip flop Call transfer persistent a Busy with extension Whenever you try to transfer a trunk call and if the extn is engaged with any other extn you will get busy tone Then you can dial 9 over busy tone Now warning tone will be switched to his extn as well as yours Once the warning tone is heard the called extn is expected to put down the handset The extn starts ringing and when he answers he will be connected to you Now the procedure becomes similar to a trunk call consult with an extn If even after giving warning tone he does not put down the handset you can get back to your trunk by dialling flash b Busy with trunk Whenever you try to transfer a trunk call if t
21. ge or tone is played to the caller Now if the caller starts the fax then the trunk will detect the fax signal and direct the call to the designated Fax extn Simultaneously if any DID number is received instead of Fax tone then the call is routed to that extn if free Now if Voice Message is opted there can be Four different voice messages of 15sec maximum duration and any one message can be earmarked for any one individual trunk C SYSTEM FACILITIES 1 Day mode Night mode When the exchange is in day Night mode the incoming call can ring either in round robin or simultaneous or Stair case ringing mode 2 Ringing Options a Round robin mode In round robin mode all the extns which are supposed to ring for each trunk will ring one after the other in cyclic order with each extn ringing 5 times If any one extn answers it the ringing will stop at all the other extns The number of rings in each extn is programmable as 3 or 4 or 5 rings b Simultaneous mode In simultaneous mode all the extns which are supposed to ring will ring simultaneously If any one extn answers the call the ringing in other extns will stop c Stair case mode In this mode for an I C ring for the first 5 rings one extn rings and if not answered one more extn starts ringing to ring simultaneously and after another 5 rings one more extn is added to ringing 3 Round robin extension selection for individual trunks In round robin mode the extns whi
22. he extn is engaged with trunk you will get busy tone Then you can dial 9 over busy tone Now warning tone will be switched to the busy extn as well as your extn After hearing the warning tone if the called extn puts down the handset releasing his trunk the extn starts ringing and when he answers he will be connected to your extn Now the procedure becomes similar to a trunk call consult with an extn If after hearing to warning tone he double flashes instead of putting down he will put his trunk on hold and he will be connected to your extn If you put down now he will be connected to your trunk with his own trunk still on hold Now he can flip flop between the trunks If soon after giving warning tone you dial 7 and put down the trunk call will be blind transferred to him Now if he puts down he will release his 1 trunk and he will be connected to your trunk directly Or he can put his trunk on hold by double flashing and get connected to your trunk Now he can flip flop between the trunks 22 Barge in on Trunk While dialing for trunk if you find it busy you can barge in on that trunk by dialing flash and 9 over busy tone If you put down you will be disconnected Now you will be call queued for that trunk And you can request him to put down and release the trunk for you NOTE BARGE IN IS POSSIBLE ONLY If CALLED EXTN FOR TRUNK IS IN CONVERSATION BARGE IN OVER EXTN CAN BE LOCKED 23 Call transfer with barge in
23. he week at different times For example we can program such that the exchange works in the day mode from 9 A M to 5 P M from Monday to Friday and on Saturday from 9 A M to 1 P M and through out on Sunday in the night mode and automatically change to night mode during the rest of the time Flexible numbering Scheme The extension numbers can be programmed as either 2 or 3 digits The numbers can be standard and continuous from 21 to 68 or 201 to 248 Or we can randomly allot numbers to individual extensions between 10 to 69 in two digit scheme or 100 to 699 in three digit scheme But we cannot mix two digit scheme with three digit scheme Either all of them are two digits or three digits If one wants to program random numbering then first the standard 2 or 3 digit programming should be done ASMDR The system is equipped with ADVANCED STATION MESSAGE DETAILED RECORDING What this means is for any out going call all the details like the extn no called No the trunk that was used the starting time the call duration the pulse rate for the dialed No and the call charges are all stored These parameters should have been programmed during installation If the line has Line reversal indication then the call will be properly recorded only after the called party has answered If it is not available then the call will be registered as a successful OG call if the extn keeps the call active after some duration from the last digit on the trunk was dial
24. lock You can set alarm or appointment reminders To set up alarm enter into feature mode and Dial 50 and Hours and Minutes in 24 hours format For example if you 10 11 want to set up alarm for 3 O clock in the afternoon then Enter into feature mode and dial 50 15 00 Now at 3 in the afternoon if your telephone is free it will start ringing in the fast mode If you lift the phone you will here music to indicate you that it was the alarm request that was ringing the phone You can have only one alarm setting per extension To cancel any alarm you have already set lift handset and Enter into feature mode and dial 51 Call forward all calls If you want to forward all your incoming calls to another extn then lift the handset and enter into feature mode and dial 41 and the required extn number Call forward if busy If you want to call forward your calls only if your line is busy then lift the handset and enter into feature mode and dial 42 and the required extn number Now onwards if you are found busy your incoming calls will ring at this call forwarded extn Call forward no answer If you want to call forward your calls only if you are not attending to them then lift the handset and enter into feature mode and dial 43 and the required extn number Now onwards if you don t answer the calls within five rings your incoming calls will ring at call forwarded extn To cancel any call forward you have put lift the handset and e
25. nsultation is over and the called extn puts down he will be disconnected immediately and you will be put back to your held trunk Also you can flash and get back to your trunk If the called extn is busy or does not answer you can get back by pressing flash If you had dialed a wrong No NUT will be switched on to your extn and you can get back by pressing flash or if you had dialed a wrong code and put down Your extn will ring for the held trunk Trunk call consult with another trunk If you are on a trunk you can put the trunk on hold and consult another trunk by dialing the required trunk no Music is switched to the 1 trunk and you will be connected to the 2 trunk After consultations are over and if you put down 2 trunk will be disconnected immediately and your extn will ring for 1 held trunk If the 27 trunk is busy you can get back to the 1 trunk by pressing flash or if you had dialed a wrong no NUT will be switched on to your extn and you can get back by pressing flash If you had dialed a wrong code NUT is switched to your extn and if you put down your extn will ring for the 1 held trunk Call consult trunk flip flop While on a trunk if you are consulting another trunk or you have picked up another trunk then you can flip flop between the two trunks by double flash If you want to drop any of these two trunks you put down The trunk with which you were conversing at the time of putting down will be dropped and your
26. nter into feature mode and dial 44 Call forward can also be protected by an extn Calls cannot be forwarded to the extn enabled with call forward protect feature Note To enter into feature mode lift and dial and your 3 digit personal password ppw default PPW is O00 Ring when free call queuing If you find an extn busy then dial flash and 8 over the engaged tone Once the called extn becomes free and your extn also is free then both extns start ringing Call is established once both answer the call Ring when active In an intercom call if you find that the called party is not available and hence not answering and if you want to call him as soon as he comes back and starts making calls then dial flash and 8 over RBT The RBT stops indicating that the request is accepted Once the called extn becomes 12 13 14 active and both the extns are free they will ring in the fast ringing mode and call is established once they are answered Call pickup If an extn is ringing and no one answers it you can pickup the call on your extn by dialing 8 and the ringing extn number and the call will be connected to you and the ring will stop on the ringing extn If you do not know the ringing extn number then just dial 8 and wait for 2sec the call will be connected to you Pl note if you dial only 8 then any ringing phone s call may be connected to you This facility is possible if you are free or you are on trunk If you are
27. ny then the recent call details will be recorded over the earliest call details 16 Programmable Operator Position We can program any extn as the Operator extn or Fax extn We can program two extns as FAX extensions Any extn can be made as the designated printer extn only from this extn we can dial and get the printing of the call details We can also get a printing of the individual Numbers of the extns 17 Printing Computer Connectivity The printing can be done through the parallel printing output or we can have the computer connectivity through the serial port This way the call details can be stored in a computer for further processing 18 Paging The system provides for connecting to an amplifier speaker system for announcement and paging Extns should be programmed to operate this facility One can dial a code and get directly connected the amplifier for any announcement over the public address system If on a trunk call and if you want to transfer the same to somebody whose location you are not sure then you go on the PA system announce that Mr so and so has a call On listening his name over the PA system that person can go to the nearest extension and dial a particular code Immediately the announcement is disconnected and the calling extn is connected to the wanted person and the call can be successfully transferred 19 Global memory dialing Up to 90 numbers can be stored in the memory and on dialing of the particular a
28. o store more memory dialing locations dial location no 0 9 amp repeat the above procedure For eg To store 08023419952 at location 952 dial PPW 57 2 70 08023419952 B TRUNK FACILITIES 1 Trunk Dialing Dial 0 to access any free trunk line If any of the trunk line is free and it is in your allowed group you will get P amp T tone else you will be returned busy tone Particular trunk dialing Dial 71 to access 1 trunk line Dial 72 to access 2 trunk line Dial 73 to access 3 trunk line Dial 74 to access 4 trunk line Dial 75 to access 5 trunk line Dial 76 to access 6 trunk line Dial 77 to access 7 trunk line Dial 78 to access 8 trunk line If that particular trunk line is free you will hear P amp T tone or else you will be returned with busy tone Call queuing camp on trunk a General queue While 0 dialing if you find all the trunks are busy and you are returned with busy tone then you can dial Flash and 8 over busy tone to camp on any free trunk If your request is accepted you will get SOT else NUT As soon as any trunk becomes free your extn will start ringing and if you lift the handset you will be connected to this free trunk b Particular Queue While on particular trunk dialing if you find that trunk busy and you are returned busy tone then you can dial Flash and 8 over busy tone to camp on that particular trunk If your request is accepted you will get SOT else N
29. runk is made a fax trunk when fax is detected on this trunk system will give ring to the fax extn and if it is not answered the ring will be given to the other extns in the round robin mode There can be more than one fax trunk Distinctive ringing For incoming trunk calls the ring is switched for 0 4s ON 0 2s OFF 0 4s ON amp 2 2s OFF For intercom calls in the ring is switched for 1sec ON and for 2secs OFF RT2 From this extns can distinguish whether the call is a trunk call or intercom call Direct inward dialing DID Individual trunk lines can be programmed for DID facility If any incoming call lands on this trunk line Recorded speech announcement or tone will be switched to this particular trunk line Now the calling party can dial the required extn no in tone mode over prompting tone or voice guidance and reach that extn without the aid of the operator If the required extn is free it will start ringing directly and if it is busy the call will be routed to the operator To set Time Date and day The system has a real time clock running and the same can be programmed from the operator extn The time has to be entered HH MM SS and date has to be entered in DD MM YY format To enter day Monday is counted as 1 and Sunday as 7 The clock will run and entered in 24 hours format only Auto day night mode programming 13 14 We can program the system to change from night mode to day mode and vice versa each day of t
30. s to these are not affected This facility is programmable CLI on trunk If the CO line has CLI facility then the EPABX can receive the same and display it on the CLI enabled phone when it rings it on an I C call The number can also be displayed whenever this call is transferred to another CLI enabled phone Even an extn that does not have a CLI facility can transfer a call to an extn with CLI facility with the CLI Battery reversal 30 31 32 Quantum 56 EPABX can receive Battery reversal or Line reversal on the DOT line for accurate calculation of call billing details in the ASMDR Centrex Lines Even if a Centrex line is connected as a trunk line to this EPABX where an extra O has to be dialed to access trunk lines the system takes care of the Local STD barring etc to block or allow these calls as per COS programming 70 grouping You can group a set of max 4 trunks as 70 groups wherein this grouped lines will not be offered if an extn dials O to access any trunk These lines can be accessed only by dialing 70 instead of O and any extn can be blocked or allowed for the same This helps whenever you have set of DOT lines as well as Centrix Lines DID Fax Trunk with or without message Any trunk can be programmed to receive Fax DID calls with or without Voice Message optional Once a trunk is programmed as FAX TK then on receiving an incoming call the trunk is answered after one incoming ring and the fax messa
31. tensions 1 Trunk to 1 Extension 2nd Trunk to 2 Extension etc Switching Scheme Space Division solid state cross point switch Totally Non Blocking for Trunk calls and call transfer Tones Provided Code Expansion Frequency Frame seconds DT Dial Tone 400 Hz modulated Continuous RBT Ring Back 400 Hz modulated 1 sec On 2 sec Off RT1 Ring Tone 50Hz 60v AC 0 4sec ON 0 2sec OFF 0 4sec ON 2 2sec OFF For Trunk Calls RT2 RingTone2 1 sec ON 2 sec OFF For Intercom Calls RT3 Ring Tone 3 1 sec ON 1 sec OFF For Fast Ring NUT Number unobtainable 400 Hz 0 4sec ON 0 4 sec OFF Tone BT Busy Tone 400 Hz 1sec ON 0 4 sec OFF SOT Service over Tone 400 Hz CAT Call Alert Tone 400 Hz WT Warning Tone 400 Hz Telephone Instruments Any DOT approved tone pulse push button Telephone with the following specifications 8 Dial Speed 10 0 5 impulses sec b Make break ratio 33 and 67 c Tone Pairs Low Group 697 770 852 941 Hz Upper group 1209 1336 1477 Hz Power Supply 230VAC 10 45 to 60 Hz Battery Optional Power consumption Size Mounting arrangement Environment Maintenance free 12 V 7AH max 25 to 50 Watts depending on the model and traffic 848 816 424 Height 150 cm Height 150 cm Width 340 cm Width 340 cm Length 430 cm Length 325 cm Weight 11 Kgs Weight 8 Kgs The unit has to be wall mounted at least 2 feet above the ground level Temp 0 to 45 degree centigrade for op
32. ture mode and dial 63 Self Ring Test To check your own extn no or to check whether your telephone rings you lift and dial your own extn no Music will be returned and upon putting down the extn will start ringing Follow Me If you are away from your desk but available at some other extn then you can program such that all calls received at your extn can automatically be diverted to the extn where you are available Now from this telephone you enter into feature mode and dial your Extn no If the Extn from which you are registering the Follow Me has not already activated any CF or FM then your request will be acknowledged with confirmation tone Announcement Any extn that has been authorized to come on the public address system can enter into feature mode and dial 54 After initial burst of music on the PA system this extension will be connected to it Only pre amp speech output is provided The amplifier and speaker should be provided by the user Personal Memory Dialing Each extn can have its own 10 memory dialing numbers stored They dial the numbers by dialing the code 990 to 999 To program personnel memory enter into feature mode and dial 57 and after the conformation tone dial the location 0 9 where the No is to be stored and after conformation tone dial 70 for any trunk or 71 72 73 74 75 76 77 or 78 for particular trunk amp dial the telephone number to be stored and to complete one memory entry T
33. uld be mounted in a well ventilated place and at least Two feet above the ground The voltage between electrical ground and neutral should be Zero Make sure the earth pin of the AC input is well grounded If 12v battery is used it should be only a 7AH maintenance free battery Ensure proper protection in P amp T lines as well as mains input If any damages occurs to any Card Component due to over high voltage or spikes it would not be covered under the warranty terms of the company and shall be repaired on chargeable basis only The warranty is also void due to damage resulting from Accident Mishandling Negligence Tampering Unauthorised repairs Failure to follow instruction High voltage Lightning Fire Floods and acts of God INSTALLATION The systems come with MDF built into it on the side panel They have fixing holes provided at the back panel The system should be mounted in a well ventilated place Please make sure that the Earth provided does not have any extraneous voltage and is well grounded NOTE Since MOV s are also used for the trunk protection the EPABX should be grounded to AC ground properly to protect the unit from high voltage through trunk lines
Download Pdf Manuals
Related Search