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1. been selected or your account and Sub Accounts Create Group Group Description Share group with Sub Accounts No r Create Group l Sub accounts only My and my sub accounts Description Numbers 57 Download Shared No 1 Download Shared No Birthday 2013 Created 11 Feb 2013 19 43 Stephen Created 09 May 2013 20 17 Owner stephen2 Delete Selected Page 6 7 Import Data Numbers Home Page Insert Single Number Account Settings er Getting Group Information Y Maintain Groups Groups created by another user Maintain Numbers Import Data Single Message Bulk Message SMS Templates Reply Routing Replies BDay Groups BDay Numbers Day mpari Data All numbers imported into a group are unique Sent Queued This setting will allow you to import the number even if the number currently exists in one of your other groups LJ Yes SW Don t import if number exists in Auto Deleted P Ignore Check all my groups I Check selected groups Date Range report Number Lookup Report Import single number SMS Sending Report Summary Report Bulk Import Shortcode Setup ee Getting Group Information Shortcode Incoming Groups created by another user Sub Accounts File to upload Choose File No file chosen Sub Accounts Holding File type Excel Blacklist Auto Deleted Update if exists L Yes Updates can take a long time to complete API quide Deleted Don t import if nu
2. secured by Sage Day VISA Mastercard www SMSsouthafrica co za sales SMSsouthafrica co za 011 568 2370 Page 3 3 How to Create Account If you do not have a Username yet please create an Account using the link below http www smssouthafrica co za signup aspx 4 PH AWS Tremendous Toon e Send messages at unbeatable prices Uninterrupted service experience e Send multiple messages at once Customer friendly interface esandimuchimore more BMOSLICVSILIICICLiSiiiOole Login First Login with your Username and Password at www SMSsouthafrica co za Number of Credits in your account are in red in the bottom left corner 5 Account Settings You can change the following here SC ES Change Your password Just enter the new one twice beside Password and Confirm Password Click on Update Account Contact Information name email and phone numbers Time Difference If you are international you can change your server time difference Low Credit Warning and Reporting Remove or change low credit warnings and summary reports that are sent to your email Forward replies to mobile or email Incoming messages from the SMS s you send can go to the cell costs 1 credit or email number you enter Send response to reply If someone replies to your message you can send a response cost 1 credit Forward data to URL If you want to have sent messages and replies forwarded to a website Technical help is required t
3. your PC 18 API Developers Our API s offer you the ability to integrate via a range of simple flexible API connections You have a choice of 5 different connection options They are quick and easy to implement and are suited to a wide spectrum of usage We currently support 5 different integration methods HTTP Post Get Web Services FTP Windows Service SQL Database SMPP ee ae iS To view detailed information on any of the above API s please visit www mymobileapi com yapi 100 FREE TOSIGN UP START TODAY www SMSsouthafrica co za sales SMSsouthafrica co za 011 568 2370 Page 15
4. SMSsouthafrica SPECIALISTS IN BULK SMS COMMUNICATION USER MANUAL www SMSsouthafrica co za www SMSsouthafrica co za sales SMSsouthafrica co za 011 568 2370 Page 1 1 Table of Contents 2 HOWTO Order o Mo e ee ee 3 3 HOW PO i SAS ALCOUN EE 4 7a SE el EE 4 B PRC COAG E EE 4 O Maan GS nenne near ci tea edea cose aseannneaveaanasasbannee O A 6 DWT Data Cer e ME 7 8 Maintain Tute 10 9 TO Sue Ee at E KE 11 10 To SONG IG KEE 12 ll SMS TED late E 13 EECHER 13 DO RDIS EE 13 14 Blacklist Aut Delete cs ee EE ed 14 15 ie Ee ee ee ee ee 14 16 BDavy Groups BDAY hun een sans ee ebenen 14 17 e EE 15 13 API ere a E 15 send Bulk SMS 2 Howto Order SMS Credits To make Purchases email sales SMSsouthafrica co za the following information Name Username Company Email address SMS credits required SCH Sa ae Ger You will receive an invoice via email with our ABSA banking details Please fax or email proof of deposit to 086 602 0314 or sales SMSsouthafrica co za Once we have received proof of payment we will add the ordered credits to your account Should we add the ordered SMS credits to your account on receipt of order payment is due 7 days after presentation of Invoice Payment can be made by Credit Card using the link provided with Invoice See example below SAGE PAY You have received an Invoice from SMSsouthafrica View or pay your invoice online
5. click it when you have found it then the window will close Select the file type you wish to import Select Excel CSV or Text Duplication SMSsouthafrica automatically does not let you import a duplicate number into the same group a Ignore Use this if you don t want to check to see if the mobile number is in other groups b Check all my groups Use this if you want to check to see if the mobile number is in any other groups c Check selected groups Use this if you want to check to see if the mobile number is in certain groups Click Bulk Import from File The task is finished when it says Upload and import complete www SMSsouthafrica co za sales SMSsouthafrica co za 011 568 2370 Page 9 7 Updated cell numbers were already in the file and any new values in the imported file were added to the correct cell number 8 Errors counts the number of wrong mobile numbers these are not imported or any place where there was no cell number 9 Duplicates are counted they are not imported 10 Opt outs are counted they are not imported these people have requested to be removed 8 Maintain Numbers 8 1 View numbers in group 1 Select the group desired or leave to default to all groups 2 Enter search criteria add 27 in front of the cell number or leave blank to give all numbers or all numbers in a selected group 3 Select DISPLAY if you want to display the values you added in when loading you data e g Value1 could be
6. ell numbers based on their replies from this page 5 Download Replies Sort and download your replies www SMSsouthafrica co za sales SMSsouthafrica co za 011 568 2370 Page 13 14 Blacklist Auto Delete Numbers are automatically added to your blacklist if a person replies to your Bulk SMS with STOP REMOVE UNSUBSCRIBE or other similar words and swear words You can search for blacklisted numbers by cell number add 27 in front of cell number Campaign date and containing word You can manually add numbers to the auto delete list by one at atime or in bulk These numbers will be deleted and should the same number be imported again it will be deleted again on importing 15 Sub Accounts 1 Sub Accounts Create an account for another user and transfer credits to them Give them a Username Password and Fullname and then click on Create Sub Account 2 Edit Sub Account Click on EDIT on the relevant line Change Password Full name activated or deactivate the sub account and change Time Difference Allocate credits to the sub account see below 3 Sub Account Credit Allocation Allocate the credits to the sub account Enter number of credits beside Amount Add your own Note for your reference optional Click on Update Credits Note check the primary credit stock before allocation of credit to see if there is enough credits available 4 Require Authorization Check this function if any messages that the sub acc
7. l workbook It is important to save an Excel file in a CSV Comma Delimited format Preparing your file Open a new Excel workbook Ensure your data is captured on sheet 1 of the workbook and not on any other sheet s Remove all headings and other sheets that might contain data All mobile numbers must be entered in column A starting in row 1 with the first number in cell A1 Columns B to G are used to store information that allows for personalization of messages the fields are alphanumeric and can be used for either alpha numeric or a combination of alpha and numeric Number formats allowed are 0831234567 831234567 27831234567 or 27831234567 7 It is always advised to use the full international format number which starts with the country prefix 27831234567 Se SS SS Message required example Dear XxxXxxxxxxx your current SMS account balance is Rxxxxxxxxx your payment due is Rxxxxxxx arrears is Rxxxxxx Please use Ref xxxxxxxxxwhen making payment Excelsheet example A B E D E F G COLUMN A COLUMNB COLUMN C COLUMN D COLUMNE COLUMN F COLUMN G 1 Phone Numbers value value2 value3 value4 value5 value6 2 27831234567 R2000 R459 77 RO OO 45532155 EEE 3 27837654321 Michelle Lerm R1223 R141 22 R22 20 41609753 nd Message required example Dear valuel your current SMS account balance is value2 your payment due is value3 arrears is value4 Please use reference M value5 when making
8. m of 160 characters Add template if you have created one see How to create a template Use Tag SMS if you have more to write also maximum of 160 characters costs 1 credit 6 Replies Forward to mobile Enter cell number you want replies to go to cost 1 credit Forward to Email Enter email you want replies to go to free Send Response To send an automated response to the reply fill in the text area oe em 7 Flash message The SMS only flashes and immediately opens on the cell phone It is not saved in their inbox cost 1 credit 8 Campaign name You can group messages under a Campaign Name to organize them 9 Click on Preview SMS Preview of message is shown Click Send Messages Or click Close to edit the message A great option for you to mobilize your business www SMSsouthafrica co za sales SMSsouthafrica co za 011 568 2370 Page 11 10 To Send Bulk SMS 1 Goto Bulk Message At the top of the page Tick the box beside the correct group or groups You can view groups from your Subaccounts to if they have selected the Read Write option 3 Select the Time Send Now Send Later or Send Between Send Between Use this option for sending a large volume of messages that request the person to call a number A few text messages are sent out every minute over a period of time thus regulating incoming calls 5 Type your message beside Message 3 OPTIONS a You can type a message that is the same for every
9. mber exists in Auto Deleted Logout Duplication RB Ignore I Check all my groups _ Check selected groups All numbers imported into a group are unique This setting will allow you to import the number even if the number currently exists in one of your other groups Bulk import from file 7 1 Insert single number A single number can be entered into a group Select Group to Insert to Beside Number enter mobile number Optional Enter Value 1 Value 6 Column B to Column G in the Excel Spreadsheet if you have more data to add to the cell number Make it similar to the numbers and descriptions already in your group See Bulk Import for more on Values Update if exists Update the cell number with new values if it already exists in the group Duplication SMSsouthafrica automatically does not let you import a duplicate number into the same group a Ignore Use this if you don t want to check to see if the mobile number is in other groups b Check all my groups Use this if you want to check to see if the mobile number is in any other groups c Check selected groups Use this if you want to check to see if the mobile number is in certain groups Deleted If you check this box the number will not be imported if it is on the Auto Delete list see Blacklist Auto Delete www SMSsouthafrica co za sales SMSsouthafrica co za 011 568 2370 Page 7 7 2 Bulk import preparing your file Import data from an Exce
10. o have this set up www SMSsouthafrica co za sales SMSsouthafrica co za 011 568 2370 Page 4 Home Page Account Settings Maintain Groups Maintain Numbers Import Data Single Message Bulk Message SMS Templates Reply Routing Replies BDay Groups BDay Numbers BDay Import Data Sent Queued Date Range report Number Lookup Report SMS Sending Report Summary Report Shortcode Setup Shortcode Incoming Sub Accounts Sub Accounts Holding Blacklist Auto Deleted API guide Logout www SMsSsouthafrica co za sales SMSsouthafrica co za 011 568 23 0 Your account details Username DemoDemo Password Confirm Password Stephen Aggett SMSsouthafrica 0832580321 0115682370 sales SMSsouthatrica co za Country of residence South Africa ZAF Credits 10 Account created 15 Jun 2015 14 24 Number Prefix allowed 27 Route ZA Current Server time 16 Jun 2015 13 12 Time difference minutes O Your account time 16 Jun 2015 13 12 Low Credit Warning Email sales SMSsouthafrica co za Email when credits reach 200 Opt Out Email Notification Receive email when opt out received ze Email Opt Out Confirmation Custom Opt Out Message Cost Centre Default Cost Centre Display on SMS Single Bulk E Tr page True Update Account Page 5 6 Maintain Groups It s important to start here and create one or more groups Creating a Group is like creating a Folder in Microsoft Windows
11. one or b Select the Template you ve already created or c Create a Template by using the Placeholder Values see How to create a Template 6 Replies a Forward to mobile Enter cell number you want replies to go to cost 1 credit b Forward to Email Enter email you want replies to go to free Replies automatically go to SMSsouthafrica too c Send Response To send an automated response to the reply fill in the text area 7 Flash message The SMS only flashes and immediately opens on the cell phone It is not saved in their inbox cost 1 credit 8 Campaign name You can group messages under a Campaign Name to organize them 9 Click on Preview SMS Preview of message is shown Click Send Messages Or click Close to edit the message Keeping it simple making it easy Leaders in Fast Simple and Reliable Bulk SMS Solutions www SMSsouthafrica co za sales SMSsouthafrica co za 011 568 2370 Page 12 11 SMS Template This is a powerful feature for routine SMS s sent Set up SMS content here and save it Once you go to Single SMS or Bulk SMS menus there is a drop down menu from which you can select an SMS Template do some minor editing if required and send You will need to import other information in Columns B G to use the Placeholders 12 Sent Queued View the results of the SMS s you ve sent Select the Date the message was sent select the Campaign name if needed Tick off Include groups in Reports to see gr
12. or similar Groups allow the storage of many cell numbers to be placed where they will be easily found Example Friends Customers Sales Team etc Enter Group name and Group description Sub Accounts If you want to share that group with someone else who will also be sending SMS s Sub Account holders can have only Reading access or they can Write SMS s see Sub Accounts for more info 3 Click on Create Group ze Your created groups are displayed below Numbers is the number of mobile phone numbers in the group e g 47 Downloaded 47 numbers u Ee pn Home Page Account Settings Maintain Groups Maintain Numbers Import Data Single Message Bulk Message SMS Templates Reply Routing Replies BDay Groups BDay Numbers BDay Import Data Sent Queued Date Range report Number Lookup Report SMS Sending Report Summary Report Shortcode Setup Shortcode Incoming Sub Accounts Sub Accounts Holding Blacklist Auto Deleted API quide Logout www SMSsouthafrica co za sales SMSsouthafrica co za 011 568 2370 Group Name Description and Sub Accounts can be edited Click Edit for the correct group Share Group with Sub accounts Read they cannot edit the group Write they can edit the group Group can be deleted Click box above edit for the correct group Click Delete Selected Group can be Exported to Excel Click on the word Download View groups from Sub Accounts only if Read or Write has
13. ount sends will first need to be authorized by the main account These are viewed in Sub Accounts Holding on the menu Then release or cancel the message These messages can be sent to your cell phone costs 1 credit or to your email address free 5 Maintain Groups When creating groups you have a choice to make the group available to a sub account holder as Read Only or Write The Sub Account holder can also create groups and make them Read or Write forthe Main account 16 BDay Groups BDay Import Birthday Messages Birthday Messages are sent to your contacts automatically All you need to do is create a group add a message select a sending time and import your information When importing your data from an Excel spreadsheet the cell number should be in Column A Day in Column B Month numerical in Column C and Column D may contain their name optional SMS Marketing Woy your businesses rte cues kan cir 2 y 5 E at m 12 03 PM gt Focus on your targeted customers to focus on region based business Establish direct link with potential customers RITE lt location addrasa gt i i BT amp feedback description Inform target customer about the existing offers new services a w E R u 1 o 5 w Widen the business chances les X wd G zlxvlchvlelwnlwkz 17 Logout To leave your session click Logout so no one can access your data or send SMS s once you have left
14. oups that were sent to Click on EXPAND then click on ALL beside VIEW or Download Status Delivered means it was successfully delivered to the Networks How to Cancel Messages Click on Pause Messages besides Waiting to be Processed Then click on Cancel or release to send the messages Scheduled for Submutted Hums Cost credits A TION D ee 2006 10 lt 1 080002008 10 41 2 EXPAND Hi Ceci tts 6 Carn from SUSPortalfve emailed you usergude and my contact detais DE DEec 2008 16 43 080602008 16 39 2 2 CLOSE Helio The meeting has deen moved to Am today Messages were sent to the following groups e Gro a name rA e rolo testing test Sent H s report Yew AN Staged Queved Unknown Undelivered Delivered Replies Opt Outs Download All Staged Queved Unknown Undelivered Delivered Replies Opt Outs Event Status Refresh CR i created from 1st Sep 2008 Pausec 0 You can o ANCEL paused messages Jating to be processed 2 Pause messages Queues 0 Sudm ied to network wetting status update 13 Replies 1 All replies automatically get stored within your account and can be retrieved Search for Replies based on Date All Read or Unread Replies You can also search by Campaign Name From Number and by Words 3 To easily identify the sender include Values 1 to 6 by clicking Include Sent detail and click Search The SMS receiver has 7 days to reply 4 Blacklist Selected You can directly blacklist c
15. payment Result Dear Marc Peens your current SMS account balance is R2000 your payment due is R459 77 arrears is RO OO Please use Ref 45532155 when making payment Dear Michelle Lerm your current SMS account balance is R1223 your payment due is R141 22 arrears is R22 20 Please use Ref 41609753 when making payment www SMSsouthafrica co za sales SMSsouthafrica co za 011 568 2370 Page 8 7 3 Save your excel file as a CSV comma delimited file L 2 In the Excel file go to File and then click on Save As At the bottom of the pop up window File Name rename your file optional and then beside Save as Type select CSV comma delimited 7 4 How to import from a file Once the data has been set up in one of the above formats it can be imported ma Stephen Numbers 1 r Groups created by another user Choose File No file chosen Excel O yes Updates can take a long time to complete W Don t import if number exists in Auto Deleted KL Ignore Check all my groups Check selected groups All numbers imported into a group are unique This setting will allow you to import the number even if the number currently exists in one of your other groups Bulk import from file Select Group to which data must be imported If there is data already in the group the new data will only be added It will not overwrite your current data in the group Browse for the file you want to import Double
16. the client name this will assist you to identify the number Sort numbers by Number or Value and Ascending ASC or Descending DESC Choose Set Size 20 50 or 100 numbers viewed per page 6 Numbers are listed below the Search Filter area Si SS Edit Numbers Each number can be edited by clicking EDIT next to the relevant number Delete Numbers Numbers can be deleted individually Select and click delete selected Send SMS to selected numbers You can send SMS to selected numbers or all numbers There is a SELECT ALL or NONE function to assist in working with your data 8 2 Move copy numbers in group Select numbers to move copy from a group Click Move Copy Selected Select Action Move or Copy and group Update or ignore the contact if it exists in group Click on Copy Move data E De Note Important The size of your sets can be set to 20 50 or 100 This is to assist when sending selected SMS Once you go to the next set the previous set selections are deleted It is important to select one page then send your SMS Going to the next set will not carry over your selection Send amp Receive SMS Text from your PC ka www SMSsouthafrica co za sales SMSsouthafrica co za 011 568 2370 Page 10 9 To Send Single SMS Go to Single Message Set the date and time If left at default SMS will be sent upon clicking Send Messages Beside TO Enter Mobile number Enter message beside Message Maximu
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