Panel / Wallmount User Manual
Contents
1. Alerts Defined An alert is a short bit of information that is sent when you want an immediate re sponse An alert is limited to one screen 29 characters of text Alerts are used to initiate communication request an item announce a meeting page someone Alerts can be sent to an individual unit groups of units or globally to all units Note A user directory must be programmed in a panel or wallmount unit with the ad dresses of the units to which communications will be sent e When an alert is received the receiving unit emits a single beep and the alert is displayed for a pre programmed amount of time Arenotice beep can remind the recipient of an unanswered alert programmable feature Aresponse to an alert can only be sent to the original sending unit Whena response to an alert is received the unit emits a distinct warble tone Panel and wallmount units store the most recent 50 alerts received or sent As the 51 alert and additional alerts are received or sent the oldest stored alert is automatically deleted Pressing the CLEAR button at any point during receiving or recalling an alert will send the alert to the unit s electronic storage bin where it is saved for later recall or action Note Ifthere are multiple unanswered alerts being displayed the CLEAR button may need to be repeatedly pressed to return to idle mode Alerts can be initiated two ways from a panel or wallmount unit using a e Progr2. 1 Press CHOICE 1 A or v to modify the 1 area of flashing text 2 Press CHOICE 2 or v to modify the 274 area of flashing text The screen will display the response chosen PLL CALL BALK IN 1 HOUR 3 Press SEND AS ALERT The screen returns to idle mode indicating the response was received Resending a Stored Alert There are two types of alerts stored in the electronic storage bin Initiated Alerts alerts you sent You are only able to resend alerts initiated at your unit When recalled alerts you initiated display the address of the receiving unit followed by the alert text Received Alerts alerts you receive You are only able to respond to alerts received at your unit The response is sent to the original sending unit When recalled alerts you have received will display the alert text followed by the address of the sending unit and the response There may be times when you send an alert and you would like to send the same alert again Note You are only able to resend alerts initiated at your unit The appropriate alert must be displayed on the screen 1 Press RECALL ALERT The alert toggles with the original alert response if there was no response 27 will appear on the response screen Repeatedly 2 8 Recalling a Stored Alert Version 2 1 PANEL WALLMOUNT USER MANUAL press RECALL ALERT until the desired alert text is displayed The screen displays the alert address and text F
3. CC DD EE FF Your network has been programmed for units AA through EE to send an emergency alert FF cannot send an emergency alert However if an emergency alert is initiated all units on this network including FF will receive the transmission Version 2 1 Emergency Alerts 6 1 n e 5 E E 0 6 PANEL VVALLMOUNT USER MANUAL Initiating an Emergency Alert 1 Press the button designated as the emergency alert Immediately displayed flashing on the sending unit s screen is a programmed phrase showing the emergency alert is being sent All receiving units are turned up to maximum brightness and volume and display the emergency alert phrase which may be different than on the sending unit The emergency alert continues to be sent until it is canceled Canceling an Emergency Alert An emergency alert can only be canceled at the sending unit After the emergency alert is canceled all units return to normal functions 1 Press the CLEAR button receiving units return to normal functions At the sending unit the screen displays the day of the week the elapsed timer counting up the current time of day and the number of messages being stored MON 00 01 30 2 38 P 3 The above time is 1 minute 30 seconds and counting Stopping the Elapsed Timer 1 To stop the timer at the sending unit press the TIMER button The screen displays the response time in min
4. IDLE MODE INITIAL ADDRESS VO PORT KEYBOARD UNIT LIFO MESSAGE MULTIPLE ADDRESSING NEXT PERSON PANEL UNIT First In First Out A message recall option that defines the order in which stored messages are retrieved The first oldest message will be the first recalled The address that sends an alert message or reminder to all units simultaneously An address used to identify a distribution list When used it will send an alert message or reminder to all units contained in that distribution list A mode of communication which allows 600 and 700 series units to communicate with 500 series units The unit is waiting for use When in idle mode the screen displays the day date and time The first address displayed when a phrase button key ALERT ENTER MESSAGE ENTER or REMINDER ENTER is pressed The port used to connect a data cord to the unit An Amtel unit with a keyboard This unit can remotely program other units Last In First Out A message recall option that defines the order in which stored messages are retrieved The last most recent message will be the first recalled A non time critical communication Messages are date and time stamped and stored for later review A message can be up to 7 screens 224 characters in length To address communication to more than one unit type the address of the first unit followed by pressing the NEXT PERSON key Continue typing addresses of
5. Note A response to an alert can only be sent to the original sending unit To modify the flashing text of a phrase the text fragments must be programmed by the System Administrator EXAMPLE You receive the alert AR JONES ON LINE 3 The response we use is FL CALL BALK TOMORROW Niomn The alert text you wish to respond to must be displayed on your IN 5 MIN unit s screen NEXT WEEK TOMORROW 1 Press the appropriate phrase button The screen displays IN 1 HOUR PLL CALL BACK IN 5 M IN 30 MIN IN 15 MIN IN 5 MN is flashing and can be changed 2 To modify the phrase a Repeatedly press CHOICE 1 or v to change the 1 area of flashing text PLL CALL BALK TOMORROW b If there is a 2 flashing text fragment repeatedly press CHOICE2 or v to change the 274 area of flashing text 3 Press SEND AS ALERT The screen returns to idle mode indicating the alert was received Recalling a Stored Alert Amtel units store a combination of the most recent 50 alerts sent or received As the 51 and additional alerts are sent or received the oldest alert is automatically deleted There are tyvo types of alerts stored in the electronic storage bin Initiated Alerts alerts you sent You are only able to resend alerts initiated at your unit When recalled alerts you initiated display the address of the receiving unit followed by the alert text Received Alerts al
6. VVALLMOUNT USER MANUAL This page intentionally left blank 7 6 Error Messages Version 2 1 NOTES PANEL VVALLMOUNT USER MANUAL A address definition cust ER re pl loss 1 10 address group address distribution list definition 1 10 1 11 address initial alert definitione ganr n n 1 11 address user directory definition ter eer E 1 13 alert definition reb dd 2 1 recalling a stored alert reseridifig i iuis hare rk a perds 2 8 resending as a message 2 8 responding to a stored alert 2 7 view or delete 2 7 receiving multiple alerts 2 5 responding us des tie REPRE 2 5 phrase buttons 2 5 sending iceiose sempe 2 2 address and or phrase modification 2 3 multiple addresses 2 3 phrase buttons 2 2 utomiatic print venia v d pdk esasi 6 4 B 5 3 beeper volume 5 3 c GDD vus Euge red 6 4 definition e pepe rte 1 10 COMM 7 3 D display brightness 5 4 distribution list definition 1 10 E editing of remotely recalled messages 5 3 elapsed 4 1 emergency alert 6 1 6 2 definition 1 10 6 1 6 2 efrormessages wi ne nep ERR dad 7 3 event time
7. FORMAT has been entered while ERROR programming in the Special Function mode INVALID Wrong password PASSWORD entered MESSAGE Unit s memory is at STORAGE FULL capacity Remedy Re enter data Refer to Programming section in the System Administrator s Manual Re enter the password See System Administrator Delete unnecessary messages to provide additional memory in the electronic storage bin NO ALERTS pi bin is No Action RECEIVED empty No one is looking for you NO MESSAGES Message storagebinis No Action RECEIVED empty NO REMINDERS At a keyboard no No Action SET reminders have been entered An attempt has been Re program the key button with an NO TEXT made to customize a appropriate phrase Refer to ASSIGNED key button but no text Customizing section in the System is entered Administrator s Manual An invalid key button is Check the template for the unit NON PRO Miei a phrase 2 GRAMMABLE 5 eys buttons capable of accepting KEY programming Refer to Customizing section in the System Administrator s Manual RECEIVING The message storage The unit with the full message UNIT MEMORY capacity in a unit is full capacity must delete some of the FULL and not able to accept stored messages before any new another message messages can be accepted REJECTED A reminder has been Redirect reminder to proper address REMINDER TO programmed to
8. VVallmount Version 2 1 Model 702 Panel 4 DIRECT LINE HAVE THEM CALL BACK GET GIVE CALL NEED BE RIGHT COME OUT OF BACK CALL TO ME TO TALK THERE IN OFFICE THANK WHICH You REF TO NO PAGING SEND IN You LINE HANDLE WHAT INTEREST THEM IN MEETING TAKE TLL CALL HOLD MESSAGE BACK WAIT NO YES OK BKSP RECALL RECALL 7 MESSAGE ALERT TIMER CHOICE 1 CHOICE 2 6 PRINT Amtel Systems Corporation Direct Line PLL CALL WHICH LINE IN SEND CALLTO MESSAGE eme uenis YOU NEED HANDLE HOLD vs CHOICES CHOICE AA SENDAS GA Ve VY BKSP PRINT O Display Screen displays day date and time or text Q Phrase Buttons to activate pre programmed phrases to respond to or initiate communications Delete Button to erase stored alerts and messages Clear Button returns unit to idle mode Recall Message Recall Alert to view stored messages and alerts Q Choice 1 Choice 2 Buttons to change text in pre programmed phrases Backspace to activate the elapsed timer and to scroll backwards through messages during message recall Q Print to activate the event timer and for printing selected messages Send to transmit phrases as alerts Q9 Send
9. a group address through 9 the global address Sending an Alert to Multiple Addresses Version 2 1 PANEL VVALLMOUNT USER MANUAL fA TEE Group Address A group address is used to identify a distribution list Using a group address will send an alert to all units contained in the distribution list which is identified with that group address A distribution list contains two to twenty addresses of groups of other units on the same network A group address starts with followed by the list number through 9 Example O 1 2 3 4 5 6 7 8 9 Note To initiate an alert using a group address the group address must be pro grammed into the unit 5 user directory To modify the flashing text of a phrase the text fragments must be programmed by the System Administrator EXAMPLE All units in the sales department could be assigned the group address administrative personnel 1 accounting department 2 etc The following example will contact the accounting department 1 Press a phrase button repeatedly to scroll through the user directory to the group address 2 The screen displays e MEETING IN 1 KOU 2 a To modify the phrase 1 Repeatedly press CHOICE 1 or v to change the 1 area of flashing text 2 Repeatedly press CHOICE 2 or v to change the 274 area of flashing text 2 Press SEND AS ALERT The screen returns to idle mode indicating the alert was received Global
10. a minimum It is important to have the ability to screen calls and move messages around the office without interrupting or distracting others The Amtel Direct Line system provides a channel of communication with which you can send alerts messages and reminders quietly and in a timely manner to persons while they remain free to continue a meeting or telephone conversation In this way information that may even affect a current conversation can be delivered confiden tially without interruption Staff can now decide if a communication merits an inter ruption When You You Can Do This Announce a telephone call or visitor Eliminate telephone tag SEND Page someone ALERTS Keep everyone informed quickly and easily Communicate with someone who is on the telephone or behind closed doors in a meeting with minimal interruption Eliminate hand written messages SEND Sh for lat messages for later review Print outgoing messages to produce a To Do list or keep a phone log SEND Remind anyone of appointments meetings or returning phone calls REMINDERS Remind yourself of important dates events birthdays or anniversaries Time a phone conversation or consultation print the time as hard to a companion Time procedures by counting from a user defined time to The Amtel can inform others while you are away from your desk about where yo
11. as Message to transmit phrases as messages Unit Overview PANEL WALLMOUNT USER MANUAL 1 Introduction PANEL VVALLMOUNT USER MANUAL VViring Connections to Units Model 701 Keyboard amp Model 702 Panel Rear Vievv v 2 2 8 gt Model 706 VVallmount Unit Bottom Vievv O Speaker Jack attach point for auxiliary speaker IO Port input output port Q Printer Port attach point for optional printer or CDD Power Inlet 1 8 Unit Overview Version 2 1 PANEL VVALLMOUNT USER MANUAL Keyboard Phrase Key Template A phrase key template is located above the keys on a keyboard unit shovving the pro grammed phrase and corresponding key D E 79 e MESSAGE BACK WAIT CALL BACK HANDLE WHAT THERE SERVICE pu Dio Dou Ire ME OFFICE MEETING Pres E NO p TAKE Fu p COME p HOLD Woo p You Poeno o IN BUSY THEMIN TO TALK IN FILE NOW CALL TO TOWN O 2 2 C5 Ce 7 8 Cel 01 w CE Ci Panel Phrase Button Template This template illustrates the alphanumeric assignment used for programming for each phrase button on the phrase pad of a panel unit 6 1 8 H F Y J 2 HAVE THEMI I LL GET GIVE CALL I NEED BE RIGHT COME OUT OF CALL BACK BACK CALL TO ME TO TALK THERE IN
12. auto To change the time for your unit and or for the network see the System Administrator 4 2 Time Keeping Version 2 1 PANEL VVALLMOUNT USER MANUAL Personal Preferences Your unit has been programmed at the factory with default settings You may want to adjust these settings to meet individual preferences Individual Password To protect the confidentiality of the messages being stored in your unit and prevent them from being revievved or recalled by others you may vvant to set your individual password The individual password is 4 characters alpha and or numeric Each unit may have its own unique individual password which must be set at each unit The factory default setting is 9999 and disables the password function Setting an Individual Password If your unit has as a password the factory default 9999 this then is most likely the first time that this unit is to be assigned an individual password 1 Press and hold CLEAR and RECALL ALERT and press the CHOICE 2 v button The screen displays SET RECALL PASSWORD 99959 2 Press CHOICE 1 or v to scroll to 1 character CHOICE 2 v one time to advance to the next space CHOICE 1 or v to scroll to 274 character CHOICE 2 v one time to advance to the next space CHOICE 1 or v to scroll to 3 character CHOICE 2 v one time to advance to the next space CHOICE 1 or v to scroll to 4 character 3 Press SEND AS ALERT to save setting The sc
13. bin the counter will only display up to 99 Note Only received messages are stored Messages can only be deleted one at a time to prevent the wrong message from being deleted Version 2 1 Messages Defined 3 1 Messages 3 g PANEL VVALLMOUNT USER MANUAL Pressing CLEAR at any point while viewing or recalling a message will send it to the unit s electronic storage bin and save the message for later review or action To initiate a message at a panel or wallmount unit Phrase Button if necessary modify the address and or text fragment s Recall a Message to Resend Note To initiate a message from your unit the unit must be in idle mode Phrase buttons See page 1 9 for Panel and Wallmount button template can display complete phrases or have one or two flashing text fragments that are able to be modified using the CHOICE buttons e are able to be customized with frequently used text see System Administrator s manual for programming can be used to initiate or respond to alerts or messages or activate a status can be assigned an initial address the first address displayed when a phrase button is pressed for all buttons or a unique initial address for individual buttons when pressed a panel or wallmount unit first displays the initial address Repeatedly press a phrase key to view the user directory the first entry of the user directory is displayed the second time a phrase butto
14. problem 7 1 R remote access definition gdo anes 1 12 B r i esi 5 2 remote recall of messages 5 3 S status definition as ves ve is dt OS 1 12 SELIM B sk kori n 6 3 system administrator definition aa ai die di dr 1 12 T timecand date i dehen tm dd debs 4 2 time keeper definition 35 eee cer ace eee 1 13 timer functions aaa aa 4 1 elapsed timet s st s bat neret ee 3 4 1 event dore EE 4 1 troubleshooting 7 1 U unit 1 5 1 6 panel 8 wallmount 1 7 wiring connections 1 8 Ww wiring connections csse Remp 1 8 Index 2 Version 2 1
15. unit can be modified by repeatedly pressing the CHOICE 1 or v button to change the 1 area of flashing text and the CHOICE 2 or v button to change the 24 area of flashing text lists must be programmed for your unit for you to use this option See System Administrator Manual EXAMPLE The phrase LL CALL BACK IN 5 MIN has one text fragment Press the CHOICE 1 or v but List 1 ton repeatedly to scroll through List 1 to your desired choice Press SEND AS ALERT Note A user directory must be programmed into a panel or TOMORROW wallmount unit in order for the user to communicate with units IN 1 HOUR other than the initial address unit IN 30 MIN IN 15 MIN Note To initiate an alert from your unit it must be in idle mode Sending Alerts This section will describe how to send an alert using a phrase button using a phrase button and modifying the address and or phrase Phrase Buttons Alerts can be easily initiated by pressing a phrase button and pressing SEND AS ALERT Sending Alerts Version 2 1 1 PANEL VVALLMOUNT USER MANUAL Paiva EXAMPLE You would like AA to come into your office For this example the initial address is AA Press the appropriate PHRASE button Example CONE iN PLEASE The screen displays CORE IN PLEASE 2 Press SEND AS ALERT The screen returns to idle mode indicating the alert was received The r
16. volume is too low No beeper noise Situation Solution Check that the individual power supply is plugged into an electrical outlet OR No power Check the Group Power Supply is plugged into the No display on electrical outlet and check if that outlet has power keyboard Check that power cord or power data cord is properly connected to the back of the unit and the four pins are straight Check that the electrical outlet has power Check the screen brightness setting The Screen Exerciser is activated Re program setting to activate after office hours Refer to System Administrator s Manual The elapsed timer is running For a keyboard press the TIMER key then CLEAR For a panel wallmount unit press the TIMER button then CLEAR At keyboard units set to local or central re enter correct time date Refer to the Time Keeping section in the System Administrator s Manual More than one keyboard is set to be the central timekeeper Identify which unit is to be the one central find the other unit s set to central and set their timekeeper status on auto or local Refer to the Time Keeping section in the System Administrator s Manual Check beeper volume setting Version 2 1 Problem Solving 2 a PANEL VVALLMOUNT USER MANUAL Situation Incorrect initial address displayed vyhen phrase button key is pressed Messages alerts not being received
17. 274 area of flashing text Version 2 1 Sending Messages 3 3 PANEL VVALLMOUNT USER MANUAL 3 When the appropriate address and phrase are displayed press SEND AS MESSAGE The screen returns to idle mode indicating the message was received Sending a Message to Multiple Addresses In this section the next two examples deal with the delivery of a message to more than one unit using agroups address through 9 the global address You will quickly see how wonderfully capable your Amtel unit is Group Address A group address is used to identify a distribution list Using a group address will send a message to all units contained in the distribution list which is identified with that group address A distribution list contains two to twenty addresses of other units on the same net work A group address starts with followed by the list number through 9 Example H 1 2 3 4 5 6 7 8 9 Note To initiate a message using a group address the group address must be pro grammed in the units user directory To modify the flashing text of a phrase the text fragments must be programmed by the System Administrator EXAMPLE units in the sales department could be assigned the group address administrative personnel 1 accounting department 2 etc The following example will contact administrative personnel 1 1 Press a phrase button repeatedly to scroll through the user
18. Address A global alert is sent to all units on the network simultaneously All units on the net work beep two times upon receipt of the alert and display the alert A global alert can also be used for paging Note To initiate a global alert the address must be programmed in the user directory EXAMPLE PAGING OFC MGR When a response is received the address of that unit is displayed along with the response 1 Press a phrase button repeatedly to the address t t The screen displays PAGING MGR a To modify the phrase 1 Repeatedly press CHOICE 1 or v to change the 1 area of flashing text 2 Repeatedly press CHOICE2 A or v to change the 274 area of flashing text 2 Press SEND AS ALERT The screen returns to idle mode 2 4 Sending an Alert to Multiple Addresses Version 2 1 RS SSE PANEL WALLMOUNT USER MANUAL Receiving Multiple Alerts When your unit receives an alert it will emit a single beep and display the alert text followed by the address of the sending unit The alert will display for a user defined programmed amount of time from 1 to 9800 seconds The last 50 alerts sent or received are stored As the 51 and subsequent alerts are sent or received the oldest alert is automatically deleted When multiple alerts are received simultaneously your unit can be programmed to scroll the alerts Scrolling alerts are displayed and separated by the words ALERT or NEXT ALERT Each aler
19. D The function that enables a user to view a stored alert message or reminder A reminder is a message programmed to be sent at a later time and or date to a single unit including the sending unit a group or globally Allows another keyboard user to recall messages or program from a remote keyboard unit This automatic function is designed to exercise every segment of the screen ensuring consistent brightness across the display At a pre programmed time usually after office hours the display flashes alternating across the entire screen This is Amtel s screen saver feature Transmits a communication as an alert message or reminder Port for connecting auxiliary speaker devices for extra volume Wallmount only A status is a pre programmed phrase which is automatically sent in response to an alert Setting your status is a way of giving other Amtel users information when you are away from your desk Person designated to configure and maintain the Amtel network 1 12 Terms and Definitions Version 2 1 PANEL VVALLMOUNT USER MANUAL TEXT FRAGMENT TEXT PAGING TIME KEEPING TIMER FUNCTIONS UNIT USER DIRECTORY VVALLMOUNT ZONE Portions of programmed text used by a panel unit or wallmount unit to construct phrases and or modify a phrase before sending as or responding to an alert or message Optional function which allows messages to be sent to an al
20. D ALERT TEXT BISPLRSED 2 To respond press a phrase button then a Press CHOICE 1 or v to modify the 1 area of flashing text b Press CHOICE 2 or v to modify the 274 area of flashing text 3 Press SEND AS ALERT The screen returns to idle mode indicating the alert was received 2 Alerts Resending a Stored Alert as a Message An alert can be resent as a message If you send someone an alert and you don t re ceive a timely answer you may want to resend the same information as a message Note You can only resend alerts that were initiated at your unit EXAMPLE You have sent an alert to AA NEED TO TALK WHEN FREE A response was not received Resend the alert as a message The appropriate alert must be displayed on the screen 1 Press RECALL ALERT The screen displays the last alert stored in your unit Repeatedly press RECALL ALERT until the desired alert text is displayed The screen displays AA NEED TO TALK WHEN FREE 2 Press SEND AS MESSAGE The screen returns to idle mode indicating the message was received Recalling a Stored Alert 2 9 Version 2 1 PANEL VVALLMOUNT USER MANUAL 2 2 This page intentionally left blank 2 10 Recalling a Stored Alert Version 2 1 PANEL VVALLMOUNT USER MANUAL Messages Messages Defined A message is a non time critical communication stored for later recall Messages can be up to 7 screens lines in length 224 characters Messages are Am
21. Flashing number on the right side of display Unit has stopped communicating Solution Program the initial address Refer to the System Administrator s Manual Check the address of the receiving unit Check that 2 units do not have the same address Refer to the System Administrator s Manual Check the communication mode and zone settings Check the connection of data cord to the back of unit and wall jack Check that power cord or power data cord is properly connected to the back of the unit and the four pins are straight A flashing number indicates at least one new message has been received and not reviewed The number indicates how many messages are stored Refer to the System Administrator s Manual Sometimes a unit will stop communicating after being moved from one location to another If the unit is not working at the new location 1 Check the mode of communication fastwire hardwire 2 Same zone as other units on the network 3 Are hardwire cords plugged in properly Make sure the hardwire cable is plugged securely into the I O port and in turn plugged into the proper Amtel dedicated RJ 11 jack 4 Check that power cord or power data cord is properly connected to the back of the unit and the four pins are straight 5 Try swapping this unit with another working unit If another unit still is not able to establish communication at your location you will need to have vendor that did your hardwiri
22. OFFICE THANK WHICH YOU REF TO NO PAGING SEND IN YOU LINE HANDLE WHAT INTEREST THEM IN MEETING Q 0 9 3 T A U 5 7 4 2 1 CALL HOLD E al p BKSP RECALL RECALL SEND AS MESSAGE ALERT MESSAGE 1 CHOICE 2 TIMER CH SEND AS nid BERI SERAT PRINT VYallmount Phrase Button Template This template illustrates the numeric assignment used for programming for each phrase button on the phrase pad of a wallmount unit 1 2 3 4 5 PLL CALL WHICH COME SEND PLL BE BACK LINE IN CALLTO THERE I you NEED Eo TALK n MEETING 6 7 8 9 0 Version 2 1 Templates 1 9 PANEL VVALLMOUNT USER MANUAL SSSTEE Terms and Definitions ADDRESS communicate with other units Addresses are normally assigned and maintained by the System Administrator An alert is a short bit of information that is sent when you want an immediate response An alert is limited to one screen 29 spaces of text When an alert is received the unit will emit a ALERT single beep and display the alert text You can send an alert to announce a phone call or visitor or to converse with another unit think of it as Amtel s chat feature An optional device that will flash an external device such as a CDD lamp when an alert or message is received It is used as a visual signal in addition to an audible beep The designated keyboard uni
23. Panel Wallmount User Manual 24 ally lul Ju am wf Direct Line 700 Series Congratulations and thank you for choosing the Amtel Direct Line system as your means of intra office com munication and message delivery Over the years Amtel products have proven to be an in valuable and integral part in the overall efficiency of a business Using our state of the art Amtel Direct Line system ensures that communications are handled easily and efficiently Since 1978 Amtel Systems Corporation has remained the leader in visual text communication intercom systems by focusing on customer needs and being responsive to the ever changing communications technology We maintain the highest quality in the manufacture of our products With the benefits of the Amtel Direct Line system cou pled with our quality customer service Amtel dealers and reliable factory support you can feel confident and proud to own an Amtel Direct Line system We welcome your comments and suggestions and we look forward to serving you jn sh AMTEL SYSTEMS CORPORATION Eaglepointe Industrial Center 55 Pottstown Pike Suite 800 Chester Springs PA 19425 800 999 8903 Copyright 1999 Amtel Systems Corporation No portion of this manual may be reproduced or copied without the express consent of Amtel Systems Corporation PANEL VVALLMOUNT USER MANUAL Introduction Using This Manual The subject of this g
24. additional units separating each address by pressing the NEXT PERSON key On the keyboard use the NEXT PERSON key to send communication or program more than one unit at a time by pressing the NEXT PERSON key between addresses up to 20 An Amtel unit with a membrane touch pad and programmable phrase buttons Version 2 1 Terms and Definitions 1 11 D 1 2 75 PANEL WALLMOUNT USER MANUAL SSSTEE PASSWORD PHRASE PHRASE BUTTON KEY PHRASE SLIDE CARD POWER SUPPLY PRINTER PORT RECALL REMINDER REMOTE ACCESS SCREEN EXERCISE SEND AS SPEAKER PORT STATUS SYSTEM ADMINISTRATOR A programmable security function for an Amtel consisting of 4 alphanumeric characters Setup Password Protects addresses and some setup programming functions from being changed by unauthorized users Used by the System Administrator Individual Password Protects messages at an individual unit from being accessed either locally or remotely Used by the individual user at his her unit The programmed text displayed when a phrase button is pressed Programmable button or key which displays a pre programmed phrase A card on which the phrase labels are printed It is located under the front cover plate and is accessible through a slot to the left of the card Available on wallmount units only Provides power to the unit Port to connect an optional printer or CD
25. al functions available for panel or vvallmount user Your unit may be programmed to accommodate Emergency Alerts aStatus aPrinter aCDD Emergency Alerts An emergency alert is a communication sent system wide to all units in the network in the same zone alerting all units of an emergency Although all units on the net Work receive an emergency alert not all units may be programmed to send the alert Units programmed with the emergency alert send function should have the key or button labeled accordingly When an emergency alert is sent itoverrides all other network functions itturns the network to maximum beep volume and display brightness every unit on the network will continuously beep in a distinctive two tone alarm until the emergency alert is canceled the sending unit is silent but will display a flashing notification ensuring the emergency alert is being sent This phrase is customized by the System Administrator and can be different than the phrase seen at the receiving units e an elapsed timer is activated at the sending unit but is not be displayed until the emergency alert is canceled e it only be canceled at the sending unit Note Only one phrase button per unit can be programmed to send an emergency alert Note Only one emergency alert response time can to be stored per unit EXAMPLE Your keyboard unit address is AA and is one of six units on a net work the other addresses BB
26. ammed Phrase Key if necessary modify the address and or phrase Recalled Alert recall an alert to resend if initially sent from your unit or modify the response phrase of an alert you received Note To initiate an alert from your unit it must be in the idle mode Version 2 1 Alerts Defined 2 1 2 Alerts PANEL VVALLMOUNT USER MANUAL NE Phrase buttons See page 1 9 for Panel and Wallmount button template can display complete phrases or have one or two flashing text fragments that are able to be modified using the CHOICE buttons e are able to be customized with frequently used text see System Administrator s manual for programming can be used to initiate or respond to alerts or messages or activate a status can be assigned an initial address the first address displayed when a phrase button is pressed for all buttons or a unique initial address for individual buttons when pressed a panel or wallmount unit first displays the initial address Repeatedly press a phrase key to view the user directory the first entry of the user directory is displayed the second time a phrase button is pressed Panel and wallmount units must have a user directory programmed for a unit to initiate alerts or messages See System Administrator s Manual Text fragments provide the user with additional options to complete a phrase e are the flashing areas of text within a phrase that can be modified at a panel or wallmount
27. an invalid address REMOTE Receiving unit remote Reset remote access function to ACCESS access function is set to recall Refer to Remote Access DISABLED program or none section REMOTE Receiving unit remote Reset remote access function to PROGRAMMING access function is set to program Refer to Remote Access DISABLED recall or none section 7 4 Error Messages Version 2 1 PANEL WALLMOUNT USER MANUAL Error Message Displayed Flashing REPLY REJECTED UNIT ERROR SEE USER GUIDE Cause The 700 series has a larger storage capacity for alerts than older units The 700 series stores 50 alerts older units store 6 When a 700 series tries to recall an alert that may have already been deleted from the older unit s memory the alert is gone and cannot be recalled and this Reply Rejected message will appear If two units on a network have the same address as the sending unit the reply may be rejected Note Each unit on a network must have a unique address The unit s memory data file has been corrupted Remedy Resend the alert Check unit addresses Call customer service to arrange for the unit to be sent in for repairs Note For further assistance or to arrange for the unit to be returned for repairs please contact your local authorized Amtel dealer or Amtel Systems Corporation Version 2 1 Error Messages 7 5 2 2 a PANEL
28. ation path between the sending and receiving unit has been interrupted The display will flash the error message and will time out and the display will show the address Displayed Flashing Cause Remedy Auserisattempting to Check with the System change the date time on Administrator how time is kept for AUTO a keyboard unit set to your network then refer to the Time Keeping section Check address entered 1 Refer to the System Administrator s COMM ERROR entered Manual SEE USER Check the communication path of GUIDE both units 1 Same mode of communication fastwire hardwire 2 Same zone The alert message address will Press the SPACEBAR to get the Typein the correct address and Check that power cord or If the address is incorrect wait until the check address error code stops flashing appear cursor press SEND The communication vvas delivered if the display returns to the idle mode Check data cord connections is the hardwire cord looks like a phone cord plugged into the I O port in the back bottom of unit and securely plugged into the Amtel dedicated RJ 11 jack power data cord is properly connected to the back of the unit and the four pins are straight Version 2 1 Error Messages 2 2 a PANEL WALLMOUNT USER MANUAL Error Message Displayed Flashing Cause Data entered incorrectly or invalid improper data INPUT
29. cti vate the elapsed timer for this purpose While the timer is activated your Amtel still functions normally The unit can receive and send alerts and messages If while your timer is activated an alert message or re minder should come to your unit the text will displace the time on your screen Fol lowing the text display the timer will again occupy the screen Of course there will be no time interruption 1 Press BACKSPACE to activate the timer The screen displays ELAPSED STARTED and then the date of the week the timer in parentheses with the seconds increasing the current time and your message counter on the right TON 100 04 35 2 28 5 The timer above was started on Monday it has timed 4 minutes 35 seconds as of 2 38 PM and 5 messages are stored 2 Press BACKSPACE to stop the timer The screen displays ELAPSED TINE __ with the time in hours minutes and seconds The screen continues to display the elapsed time until CLEAR is pressed Again if an alert or message is received it will be displayed and stored and the timer will return to the screen 3 Press CLEAR The screen returns to idle mode The event timer counts down from a pre set time to When the timer reaches the unit beeps five times There may be events or procedures that occur in your office that need to be timed The timer default set at Amtel for your unit is 00 30 OO minutes and 30 seconds Per haps your System Ad
30. directory to the group address 1 The screen displays 7 NEED ASSISTANT a To modify the phrase 1 Press CHOICE 1 or v to change the 1 area of flashing text 2 Press CHOICE2 or v to change 274 area of flashing text 2 Press SEND AS MESSAGE The screen returns to idle mode indicating the message was received 3 4 Sending a Message to Multiple Addresses Version 2 1 ESE PANEL VVALLMOUNT USER MANUAL Global Address A global message is sent to a units on the network simultaneously Upon receipt of the message all units on the network beep three times display the message briefly and then store the message Note To initiate a global message the address must be programmed in the units user directory 1 Press a phrase button repeatedly to the address The screen displays NEED ASSISTANT a To modify the phrase 1 Press CHOICE 1 or v to change the 1 area of flashing text 2 Press CHOICE 2 A or v to change 2 area of flashing text 2 Press SEND AS MESSAGE The screen returns to idle mode Recalling a Stored Message When received messages are dated time stamped and stored until deleted The number on the right side of the display screen indicates the number of messages stored If the number is flashing this indicates that there is at least one new message being stored which has not been viewed Unlike alerts messages are stored only in the receiving unit T
31. e message was received 3 Repeatedly press RECALL MESSAGE to view each line of the message up to 7 lines 4 At the end of the message the screen displays END OF MESSAGE IDELETE 7 To view a Press CLEAR to keep the message and return to idle mode or b To continue repeatedly press RECALL MESSAGE to view additional stored messages To delete a Press DELETE twice If additional messages are stored the next message will be displayed Note Pressing CLEAR at any point during recall returns the unit to idle mode Responding to a Stored Message Messages received at your unit are able to be recalled and responded to You have received a message at your unit and you would like to respond for the first time or respond and change your initial response Note A response to a received message can only be sent to the original sending unit When responding to a message the receiving unit will store the response as a mes sage Since the receiving unit will view this response as a regular message the origi nal sender can in turn respond to your answer Note The message must be displayed in order to respond to it Note Pressing BACKSPACE during recall allows the user to view the previous screen MESSAGE RECALL continues the scrolling 3 6 Recalling a Stored Message Version 2 1 PANEL WALLMOUNT USER MANUAL Respond to a stored message Press RECALL MESSAGE repeatedly until the desired message is displayed Pr
32. eceiving unit beeps and the alert displays along with your 2 Alerts address identifying the sender Address and or Phrase Modification There may be times when you want to initiate an alert using a phrase button as we did above but a little differently and send it to an address other than the customized initial address Other addresses must be programmed into the user directory and or modify the phrase Text fragments must be programmed by the System Administrator EXAMPLE You would like to send the alert AA NEED TALK WHEN FREE IN MY OFFICE and modify the address to CC and modify the phrase to read NEED TO TALK IN 5 MIN IN BOARD ROOM Press the appropriate phrase button The screen displays TALK WHEN FREE OFFIC 1 NEED TI 2 1 Repeatedly press the phrase button to scroll through the user directory a To modify the address until the desired address is displayed to the left of the phrase The screen displays CC NEED TALK WHEN FREE IN OFFICE b To modify the phrase Repeatedly press CHOICE 1 or v to change the 17 area of flashing text 2 Repeatedly press CHOICE 2 or v to change the 2 area of flashing text l 3 Press SEND AS ALERT The screen returns to idle mode indicating the alert was received Sending an Alert to Multiple Addresses In this section the next two examples deal with the delivery of an alert to more than one unit using
33. erts you receive You are only able to respond to alerts received at your unit The response is sent to the original sending unit When recalled alerts you have received will display the alert text followed by the address of the sending unit and the response Recall an alert to view and or delete e to respond to a received stored alert a with the same response b with a new response using a phrase button and or modifying the phrase 2 6 Recalling a Stored Alert Version 2 1 PANEL VVALLMOUNT USER MANUAL toresend the same alert toresend as a message To recall an alert repeatedly press RECALL ALERT to scroll through all of the stored alerts View or Delete To view After recalling and viewing an alert it can be stored at any point by pressing CLEAR To delete After recalling an alert it can be deleted by pressing the DELETE button twice Once an alert is deleted it cannot be recalled Alerts that have been sent to or received by your unit are stored in your unit along with the response pa Alerts 1 Press RECALL ALERT repeatedly until the desired alert is displayed 2 To vievv a Press CLEAR to keep the alert and return to idle mode or b To continue repeatedly press RECALL ALERT to view additional stored alerts To delete a Press DELETE twice If additional alerts are stored the next alert will be displayed Note Pressing CLEAR at any point during recall returns t
34. ess the desired response phrase button The screen displays the selected 2 response phrase a To modify the phrase if necessary 1 Press CHOICE 1 or v to change the 1 area of flashing text 2 Press CHOICE 2 or v to change 2 area of flashing text 3 Press SEND AS MESSAGE The screen returns to idle mode indicating the response was received Resending or Redirecting a Stored Message You have received a message at your unit and you would like to send it to another Am tel unit on the network Note A user directory of the units you wish to communicate with must be pro grammed in your unit 1 Press RECALL MESSAGE repeatedly until the desired message is displayed 2 Press CHOICE 1 v until desired address is displayed 3 Press SEND AS MESSAGE The screen returns to idle mode indicating the response was received 3 Messages Version 2 1 Recalling a Stored Message PANEL VVALLMOUNT USER MANUAL 2 2 This page intentionally left blank 3 8 Recalling a Stored Message Version 2 1 ESE PANEL VVALLMOUNT USER MANUAL Timer Functions Tyvo timers are available on a panel or vvallmount unit Elapsed Timer This timer counts from zero up Event Timer This timer counts from a pre set time down to 0 Elapsed Timer There may be times when you need to time a phone call or consultation how long a certain task takes to complete or how long you have been away from your desk A
35. g fashion and will automatically be stored in your unit s electronic storage bin Note The keyboard and panel unit have factory default status phrase keys and but tons Some wallmount models may not have a default status phrase however one can be programmed by the System Administrator Note A temporary status may be set from a remote keyboard unit See the System Ad ministrator Setting Your Status The status set for this example is MEETING 1 Press the appropriate status button The screen displays MEETING 2 Press SEND AS ALERT phrase vvill continuously flash on your screen until the status is cleared 3 Press CLEAR to discontinue the status mode The screen returns to the idle mode indicating the status is canceled It is useful at times to have a hard copy of the messages from your Amtel unit You can take these messages with you when you leave the office to return calls from another location or you may want a hard copy of verification of messages sent to keep a phone log of your calls Panel and wallmount units can be programmed to print incoming and or outgoing messages Print all incoming messages automatically Print all outgoing messages automatically Print all incoming and outgoing messages automatically Version 2 1 Status 6 3 b ce 58 as 6 PANEL VVALLMOUNT USER MANUAL 2 2 Print on demand Print when the units elec
36. ges or remotely programming a unit Program Allows an Amtel to be programmed from a remote keyboard unit Recall Allows your messages to be recalled from a remote keyboard unit Note Set an individual password to protect messages when remote recall is set EXAMPLE Ifyou are away from your desk or on the road and call in for your messages the person recalling your messages does not need to go to your unit Your messages can be recalled remotely from another key board unit if the remote access setting on your unit is set to Recall OR You may want a unit on another floor to be able to review messages specifically addressed to you and at the same time you may wish to review messages addressed to a unit on the 9 floor In order to make this possible all of the units involved must be set to Recall 5 2 Remote Access Version 2 1 PANEL VVALLMOUNT USER MANUAL Setting Remote Access for a Unit 1 Press and hold CLEAR and press RECALL ALERT The screen displays REMOTE ACCESS with the current setting flashing At this point you are at the unit which will have received the messages that you wish to view while at another unit 2 Press CHOICE 1 or v to the desired setting 3 Press SEND AS ALERT to save the setting Remote Recall of Messages Messages can only be recalled from a remote keyboard unit Refer to the Remote Recall of Messages and Editing Remotely Recalled Mes sages
37. he receiving unit stores the message when a response is sent back to the initial sending unit this unit now stores the response and the message Recall a message to view and or delete respond to a message resend or redirect a message to another address There are two types of stored messages messages not responded to when recalled display the message only e messages with responses when recalled display the response RE and the original message Note Messages can be up to 7 screens long 224 characters When recalling a mes sage press BACKSPACE repeatedly to view the last screen s displayed or RECALL MESSAGE to continue forward Version 2 1 Recalling a Stored Message 3 5 3 Messages PANEL VVALLMOUNT USER MANUAL f ee 2 2 View or Delete To view After recalling and viewing a message it can be stored at any point by pressing CLEAR To delete After recalling a message it can be deleted by pressing DELETE twice Once a message is deleted it cannot be recalled Note Messages can only be deleted individually to prevent the wrong message from being deleted Note Pressing BACKSPACE during recall allows the user to view the previous screen 1 Press RECALL MESSAGE The screen displays MESSAGE 1 FROM showing the address of the sending unit MESSAGE _ FROM number sending unit 2 Press RECALL MESSAGE again The screen displays the day date and time th
38. he unit to idle mode Responding to a Stored Alert You have received an alert at your unit You have sent an answer to this alert or you wish to respond for the first time Now you wish to recall the alert and make a change to your response or you want to respond for the first time Alerts received at your unit are able to be recalled and responded to Note A response to a received alert can only be sent to the original sending unit Respond to a stored alert using a phrase button using a phrase button and modifying the phrase Note An alert will go to storage even though there was no reply to the alert In these examples however there was an initial reply when originally sent Version 2 1 Recalling a Stored Alert 2 7 PANEL VVALLMOUNT USER MANUAL TEE Responding with a Phrase Button and or Modifying the Phrase The appropriate alert must be displayed on the screen 1 Press RECALL ALERT The screen displays the last alert stored in your unit The alert toggles with the original alert response if there was no response PP will appear on the response screen Repeatedly press RECALL ALERT until the desired alert text 1s displayed The alert AS SAITH GN LINE 3 AA The initial response HAVE THEM HOLD WRIT 2 To respond a Press the same response button to send the same response or modify this response b Press a different phrase button to send a new response and or modify the phrase
39. l such time that you recognize its existence with a reply or it will time out and be stored An alert is used to announce a telephone call a visitor etc A message in contrast to an alert is stored for later review and action Upon receipt the message is briefly displayed on the screen date and time stamped and stored in the electronic recall storage bin Think of it as an electronic while you were out mes sage slip A reminder is a communiqu that you can prepare during a period of calm and then have appear at another time to prompt your attention as well as that of others to is sues that might otherwise have been forgotten You may use reminders for meetings scheduled routine maintenance appointments etc Your Amtel provides you with audible signals to gain your attention when the forego ing appear You can control the intensity and frequency of the sounds to meet your re quirements Our quick guides and manuals provide you with all the requisite information needed to make your Amtel partnership productive and pleasurable INFORMATION IS BETTER AS TEXT 1 2 A Word from Amtel Version 2 1 SSSTEE PANEL VVALLMOUNT USER MANUAL This Powerful Amtel Communication System The Amtel Direct Line system is a powerful tool for controlling and routing incoming calls handling visitors and keeping everyone in your office fully informed on a need to know basis In order to accomplish essential tasks interruptions must be kept to
40. ministrator will choose to change this default time The maxi mum capacity of this timer is 99 minutes and 59 seconds 99 59 The System Administrator can program your unit with the most frequently used time for your unit or the user is able to change the default on a time to time basis Version 2 1 Elapsed Timer 4 1 219 9 ES 4 PANEL VVALLMOUNT USER MANUAL 2 2 our example the pre set default time is 30 seconds 1 Press PRINT EVENT 00 30 2 Press SEND AS ALERT The timer is activated and begins counting down At 0 seconds the unit beeps five times The screen returns to idle mode Modifying the Event Time There may be times when you want to time an event or procedure but the default time is not appropriate You can set the time values on a time to time basis NOTE This procedure modifies the values for this time only 1 Press PRINT The screen displays the preset event time 2 Press CHOICE 1 or v to scroll from OO through 99 CHOICE 2 v to move to second set of numbers CHOICE 1 or v to scroll from OO through 59 3 Press SEND AS ALERT The timer is activated and begins counting down REMAINING EVENT TINE BA At seconds the unit beeps five times The screen returns to idle mode Time Keeping The time and date for panel and vvallmount units is kept by a remote keyboard unit Panel and wallmount units only keep time on
41. n 1s pressed Panel and wallmount units must have a user directory programmed for a unit to initiate alerts or messages See System Administrator s Manual Text Fragments provide the user with additional options to complete a phrase e are the flashing areas of text within a phrase that can be modified at a panel or wallmount unit can be modified by repeatedly pressing the CHOICE 1 button to change the 1 area of flashing text and the CHOICE 2 button to change the 2 area of flashing text lists must be programmed for your unit for you to use this option See System Administrator Manual EXAMPLE The phrase LL CALL BALK IN 5 MIN has one text fragment Press the CHOICE 1 or v but m m ton repeatedly to scroll through List 1 to your desired choice Press SEND AS Press the CHOICE 1 button repeatedly to scroll through the list to TOMORROW your desired choice IN 1 HOUR IN 30 MIN Note A user directory must be programmed into a panel i45 MN wallmount unit in order for the user to communicate with units other than the initial address unit Note To initiate a message from your unit it must be in idle mode 3 2 Message Storage Version 2 1 PANEL VVALLMOUNT USER MANUAL Sending Messages This section will describe how to send a message using a phrase button using a phrase button and modifying the address and or phrase Phrase Buttons Message
42. nd or modify a phrase before sending as an alert message or response EVENT TIMER counts down from a pre set time to zero EXPANDED USER DIRECTORY increased from 10 to 20 addresses We are always gathering suggestions tips and other helpful hints about our Amtel system and would like to share them with you Send us a note telling us how you use Amtels in your office and we ll send you an occasional Direct Line Newsletter that will inspire a few Ahal insights into the power and enjoyment of good communica tions The Direct Line Newsletter Amtel Systems Corporation Eaglepointe Industrial Center 55 Pottstown Pike Suite 800 Chester Springs PA 19425 1 4 700 Series New Features Version 2 1 RA SEE PANEL WALLMOUNT USER MANUAL The Amtel Direct Line system configuration may be designed using a combination of our four models keyboard panel wallmount and printer Each unit is a powerful tool for controlling incoming calls handling visitors and keeping everyone informed D 2 75 e 2 Every system must have at least one keyboard unit for programming functions and it features a full size keyboard for ease of typing A panel or wallmount unit offers a touch keypad with programmed phrases eliminating the need to type An optional printer can also be used with the Amtel Direct Line system Version 2 1 Unit Overview 1 5 PANEL VVALLMOUNT USER MANUAL fe Tie Keyboard M
43. ng check the network wiring 6 If all units stop communicating check to see if any electrical or telephone work has been done in your building You may need to have the vendor that did the hardwiring check the network wiring Electrical or telephone workers can interrupt the Amtel network 7 Sometimes you can re establish communication by simply unplugging and re plugging the unit similar to rebooting a computer a Check the data jack in the back of the Amtel b Check the power cord Caution unplugging may cause loss of memory if the battery is dead or not functioning 8 If something is plugged into an Amtel jack that is not an Amtel one or all units may not communicate Problem Solving Version 2 PANEL VVALLMOUNT USER MANUAL Error Messages The Amtel unit is capable of distinguishing between several types of errors The unit will try to perform the function requested however 1f the function requested is not valid a flashing error message will be displayed The following is a list of error mes sages the types of situations that invoke them and suggestions to correct them See the System Administrator for additional information Error Message TIME KEEPING MODE auto time keeping When set to auto time keeping time is kept for all units by the central timekeeper The address entered is not the address of any unit on the network Receiving unit s address changed Communic
44. odel 701 Keyboard CT LINE ero nos Pern WHAT THERE SERVICE IP s a F Far J jo ugs pu HANDLE p cme ASK FOR p Wes Pn Pen IN FILE CALL TO SHIFT CLEAR Display Screen displays day date and time or text Phrase Template indicates pre programmed phrases associated with phrase keys Delete Timer to erase stored alerts messages and reminders and to activate the elapsed timer Message Recall to view stored messages Alert Recall to view stored alerts Reminder Recall to view stored reminders Backspace to scroll backwards through text for editing purposes and to display customer service Print to selectively print messages Send to transmit communications Phrase Keys programmable keys used for one touch response to alerts messages and setting a status Clear to return unit to idle mode date and time Set Up for programming functions co located with the comma period key Next Person for multiple addressing co located with the key Reminder Enter to program reminders D Alert Enter to initiate custom alerts Message Enter to initiate custom messages Unit Overview Version 2 1 Panel 8
45. phanumeric pager Keyboard units have 3 ways of keeping time Central designates the keyboard unit that keeps time and allows the user to modify the date and time for all units on the system that are set to auto There must be only one central timekeeper per network or zone Auto designates that a unit automatically receives time updates from the central timekeeper The time cannot be changed at this individual unit Panel and wallmount units only function on auto Local this unit keeps track of and changes its own time The Amtel unit measures time in two modes elapsed time or event time Refers to any Amtel Direct Line keyboard panel or wallmount unit The user directory is a programmed address list of other Amtel units on the network Each panel unit or wallmount unit has its own user directory capable of storing up to 20 addresses An Amtel unit with a membrane touch pad and programmable buttons designed to be mounted on a wall or in a cabinet The zone acts as an extended address that enables a group of Amtel units within a building or network to be separated from other Amtel units All Amtel units in a network that need to communicate must be on the same zone Version 2 1 Terms and Definitions 1 13 D 1 2 75 2 PANEL WALLMOUNT USER MANUAL SSSTEE This page intentionally left blank 1 14 Terms and Definitions Version 2 1 PANEL VVALLMOUNT USER MANUAL
46. r scis h e hh 4 1 Version 2 1 F fastwire definition met od kee d RAP 1 10 G global alert ioca tede E ER 2 4 dtes ed kd he me 3 5 global address definition s x opis marra ten 1 11 group address alert d De dh 2 4 definition see hd bl 1 11 MESSIES et kz ws BA EE M RE 3 4 H hardwire definitions pacient ed aed 1 11 individual password 5 1 defililtion sa drone iv 1 12 K keyboard definition qudi shta ke 1 11 OVEFVION chs e h 1 6 M messages 1 11 3 1 recalling a stored message 3 5 resending redirecting a stored message 3 7 responding to a stored message 3 6 view or delete 3 6 sending ias bene edes 3 3 address and or phrase modification 3 3 multiple addresses 3 4 phrase buttons 3 3 Cnr C EE 3 1 multiple addressing definition 1 11 N next person definition usc e ee bet 1 11 Index 1 PANEL VVALLMOUNT USER MANUAL panel vvallmount definitOM seca i hibe 1 11 OVeLVIGW red d Wim sh 1 7 password individual 5 1 ole lo e E 1 12 phrase templates keyboard panel and vvallmount 1 9 PADINE coe nos eno eee erts ect e EET 6 3 print on demand 6 4 printer oou seu hed tina 1 12
47. reen returns to idle mode Version 2 1 Individual Password 5 1 _ S 55 24 aa 5 PANEL VVALLMOUNT USER MANUAL f ee 2 2 Changing an Individual Passvvord At this point your unit has a password other than the original factory default 9999 When we enter a password over the default we say that we set a password Under any other circumstance we say that we change a password 1 Press and hold CLEAR and RECALL ALERT and press the CHOICE 2 v button The screen displays ENTER PASSWORD PPP 2 Enter your current password 3 Press SEND AS ALERT The screen displays SET RECALL PASSWORD Popp 5 Press CHOICE 1 or v to scroll to 1 character CHOICE 2 v one time to advance to the next space CHOICE 1 or v to scroll to 274 character CHOICE 2 v one time to advance to the next space CHOICE 1 or v to scroll to 34 character CHOICE 2 v one time to advance to the next space CHOICE 1 or v to scroll to 4 character 6 Press SEND AS ALERT to save setting The screen returns to idle mode Remote Access Remote access is a network and or personal preference setting regarding access to your unit as well as to other units Only a keyboard can remotely recall messages from other keyboard panel or wallmount units OPTIONS NONE PROGRAM RECALL Factory default is PROGRAM None Secures a unit from remote access This restricts any other unit from recalling messa
48. s can be easily initiated by pressing a phrase button and pressing SEND AS MESSAGE EXAMPLE You would like to talk to someone when they have time For this example the initial address is AA 1 Press the appropriate phrase button Example NEED TO TALK WHEN FREE The screen displays NEED TO TALK WHEN FREE 2 Press SEND AS MESSAGE The screen returns to idle mode indicating the message was received 3 Messages Address Phrase Modification There may be times you want to initiate a message using a phrase button as we did above but a little differently and send it to another address other than the customized initial address and or modify the phrase EXAMPLE programmed phrase is to be List List 1 sent to FD and displays SEE ME IN 19 MIN MY OFFICE TOMORROW IN MY OFFICE or IN 5 MIN ACCOUNTING the phrase can be modified using NEXT WEEK SERVICE text fragments For this example TOMORROW RECEPTION the initial address is AA INT HOUR IN 30 MIN 1 Press the appropriate phrase button The IN 15 MIN screen displays AA SEE TOMORROW IN OFFICE 2 To modify the address repeatedly press the phrase button to scroll through the user directory until the desired address is displayed to the left of the phrase b To modify the phrase 1 Press CHOICE 1 or v to change the 1 area of flashing text 2 Press CHOICE 2 or v to change
49. sections in the Keyboard User Manual Beeper Volume The beeper volume is set to meet personal preference OPTIONS Levels OFF through 4 Factory default is Level 3 1 Press and hold CLEAR and then press DELETE The screen displays SET BEEPER VOLUME LEVEL 3 2 Press CHOICE 1 A or v to desired setting 3 Press SEND AS ALERT to save the setting The screen returns to idle mode The beeper tone is set to meet personal preference OPTIONS LOW MEDIUM HIGH Factory default is MEDIUM 1 Press and hold CLEAR and then press DELETE The screen displays SET BEEPER VOLUME 2 Press CHOICE 2 v The screen displays SET BEEPER TONE 3 Press CHOICE 1 A or v to the desired setting 4 Press SEND AS ALERT to save setting The screen returns to idle mode Version 2 1 Beeper Volume 5 3 EE S 5r 24 aa 5 PANEL 7 WALLMOUNT USER MANUAL Display Brightness OPTIONS Levels 1 through 4 Factory default is level 3 You may want to adjust the display brightness depending on the location of the Amtel unit 1 Press and hold DELETE and CHOICE 1 v The screen displays SET DISPLAY BRIGHTNESS LEVEL 3 2 Press CHOICE 1 or v repeatedly to desired level 3 Press SEND AS ALERT to save setting The screen returns to idle mode 5 4 Display Brightness Version 2 1 D IQ gt PANEL VVALLMOUNT USER MANUAL Optional Features There are four option
50. t displays for a programmed amount of time to allow the user time to respond to the appropriate alert The scrolling time of an alert is programmed by the System Administrator While scrolling and if a new alert is received the new alert is preceded by the term ALERT While scrolling the next time the same alert is displayed it is preceded with the words NEXT ALERT Panel and wallmount units can be programmed to emit an alert renotice beep to re mind you of an unanswered alert Responding to an Alert Upon receipt of an alert you are able to respond in one of two ways using a phrase button using a phrase button and modifying the phrase Note A response to an alert can only be sent to the original sending unit Phrase Buttons EXAMPLE You receive the alert AR JONES GN LINE 3 and would like to reply with the response LL CALL BACK The alert text you wish to respond to must be displayed on your unit s screen 1 Press the appropriate phrase button The screen displays PLL CALL BACK 2 Press SEND AS ALERT The screen returns to idle mode indicating the response was received Version 2 1 Receiving Multiple Alerts 2 5 2 Alerts PANEL VVALLMOUNT USER MANUAL Phrase Modification Upon receipt of an alert you are able to respond with a phrase button and edit the flashing text fragments as necessary using the CHOICE 1 or CHOICE 2 buttons
51. t that maintains time and allows the CENTRAL user to modify the date and time for the entire network by TIMEKEEPER sending electronic time updates to all other units set to auto There must be only one central timekeeper per network or zone CHOICE The buttons on a panel unit or wallmount unit used to modify the BUTTONS text fragments of a phrase before sending a response or initiating an alert or message COMMAND A two or four digit number used to activate some programming CODE steps by the System Administrator DISTRIBUTION LIST GROUP same network It is used to define a specific group and assigned ADDRESS a unique group address ELAPSED TIMER The elapsed timer counts up like a stopvvatch ELECTRONIC The memory of the unit that stores alerts messages and STORAGE BIN reminders EMERGENCY A communication sent globally alerting all units of an ALERT emergency EVENT TIMER The event timer counts down to 0 A mode of communication that provides instantaneous alert and FASTWIRE message delivery Fastwire is the recommended setting for The address identifies an Amtel unit Each Amtel unit must be assigned a unique 2 character alphanumeric address to A list containing two to twenty addresses of other units on the Amtel units in the 600 and 700 series 1 10 Terms and Definitions Version 2 1 PANEL VVALLMOUNT USER MANUAL FIFO GLOBAL ADDRESS GROUP ADDRESS DISTRIBUTION LIST HARDVYIRE
52. tel s electronic While You Were Out message slip Unlike alerts messages are stored only in the receiving unit The receiving unit stores the message when a response is sent back to the initial sending unit this unit now stores the response and the message Messages are used when the communication does not require an immediate reply or action the sender is directed to take a message the sender knows the intended recipient is unavailable Messages can be sent to an individual unit groups of units or globally to all units When a message is received the receiving unit beeps three times the message displays briefly along with the sender s address and date time stamped and stored The number on the right side of the display screen indicates the number of messages stored If the number is flashing at least one new message has been received but not viewed When a message is answered the response can only be sent to the original sending unit e When response to a message is received the receiving unit beeps three times Message Storage Amtel units have the capacity to store up to 200 messages The amount able to be stored depends on the number and length of already stored messages On this screen 10 messages are being stored DEC 1 1899 10 21 10 Note The counter to the right side of the display is limited to tvvo digits Even if 200 messages are stored in the unit electronic storage
53. tronic storage bin is full Automatic printing of outgoing and incoming messages is a programmable feature which is set by the System Administrator For more information refer to the instruc tion sheet supplied with the printer A companion optional printer prints a displayed alert or message is dedicated to one unit e has the option of printing individual or all messages sent to it When you want a hard copy of an alert or message press the PRINT key while the in formation is displayed Use this to capture an item that you want to delete from memory CDD Amtel Direct Line units have the capability of being fully utilized in a noise intensive environment or environments in which silence is appropriate When an alert or mes sage is received at a unit which has a CDD connected the CDD will cause an electric device such as a lamp to flash alternately between on and off 6 4 CDD Version 2 1 PANEL VVALLMOUNT USER MANUAL Problem Solving and Error Messages If an Amtel unit stops communicating vvith other units there are some basic prob lem solving steps you can do vvith your System Administrator to correct the problem or help determine if the unit needs to be sent to the manufacturer for repairs Problem Solving panel wallmount Display has asterisks and 5 flashing Display shows day with a timer running in parentheses followed by the time Time date incorrect Time date erratic Beeper
54. u are and when you will return when an alert is P TUE received at your unit Incoming alerts to your unit are automatically answered with information as to your whereabouts and or time of return Protect remote recall of messages or programming of your unit by setting an individual password PASSWORD pa i Protect some of the programming of units by setting a setup password Version 2 1 This Powerful Amtel Communication System 1 3 D 1 2 75 e 2 PANEL VVALLMOUNT USER MANUAL 700 Series New Features The 700 series offers many improvements over the earlier series ofthe Amtel Direct Line systems These improvements include ALERT STORAGE Store 50 alerts instead of 6 allows multiple alerts to be displayed in a ALERT RENOTICE SCROLLING scrolling fashion Using a pre programmed distribution list of Amtel users information can now be sent automatically to this select group of other Amtels on the network using a group address GROUP ADDRESSING When activated this function will send a EMERGENCY ALERT continuous pre programmed alert for help until the alert is canceled Now prevent unauthorized recall of messages or INDIVIDUAL PASSWORD unauthorized programming Protect addresses and network communication SETUP PASSWORD settings from being changed for a panel and wallmount unit used to TEXT FRAGMENTS construct phrases a
55. uide is communication easy quick clear communication This manual provides step by step procedures to use your Amtel Panel or VVallmount unit It is divided into sections each section describes using functions at individual units Section 1 Introduction Section 2 Alerts Section 3 Messages Section 4 Timer Functions Section 5 Personal Preferences Section 6 Optional Features Section 7 Problem Solving and Error Messages Format The text for this manual is formatted in the follovving manner BOLD CAPITALIZED words denote buttons and keys on the units A box with text in this form represents the display screen of a unit along with the associated text TEXT SHOWN DURING PROCEDURE CAUTION NOTES will be in dash line boxes Version 2 1 Using This Manual 1 1 D 1 2 75 2 PANEL VVALLMOUNT USER MANUAL VVord from Amtel Please READ This one page introduction is the beginning of a long term partnership A word about alerts and messages And almost forgot reminders Amtel communicates with words We make a distinction between the words that com prise alerts messages and reminders in order to describe and make use of the different applications provided by our software An alert is a communiqu designed to firmly get your attention Upon receipt the unit beeps the alert is displayed and stored in the electronic storage bin It will persist unti
56. utes and seconds RESPONSE TINE 20 02 2 The total response time 2 minutes 42 seconds 2 Press CLEAR to store the response time The response time is date and time stamped and stored in the sending unit s electronic storage bin The screen returns to idle mode Recalling the Response Time 1 Press and hold the CLEAR and TIMER buttons The screen will display the date the time initiated and the duration of the most recent emergency Note The emergency response timer will count to a maximum time of 59 59 If the timer goes beyond 59 59 the response time will be displayed with a series of asterisks indicating the response time was more than one hour 2 Press CLEAR to return to idle mode 6 2 Emergency Alerts Version 2 1 ESE PANEL VVALLMOUNT USER MANUAL Activating a status is a way of giving other Amtel users information when you are away from your desk if you are in a meeting or it can also act as an electronic 00 NOT DISTURB sign When activated your status will flash on your unit s display When an alert is received your unit will automatically respond with the status phrase For ex ample IN FIEETING UNTIL 1 PF Ifan alert is sent to your unit while in the status mode it will not be displayed Instead it will be automatically directed to your unit s electronic storage bin for later recall and review Messages sent to your unit while in the status mode will be briefly displayed in a scrollin
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