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Administrator Console User Manual

1. Small Branch Offices Small Configuration Templates 146 Administrator Console User Manual The following example provides a scenario where you could apply a configuration template Scenario You have just received 10 recorders that you are going to install at two bank branches Problem Each recorder will have 16 cameras six ATM connections and two alarm inputs which all share the same configuration settings with the exception of the input names Resolution Configure one of the recorders with the required settings and peripheral names Generate a template Apply the template to the remaining nine recorders As you load the template onto each recorder customize the peripheral names and then click Apply Settings Generating Configuration Templates You can generate a configuration template at any time when the Device Configuration task type is selected These buttons are always available regardless of the Device Configuration page you are accessing To generate a configuration template 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel P Device Selector New York Albion Recorder0 Maryland Organization Path Massachusetts WD hew York AlbionfRecord 10 51 140 138 59 New York P hew York AlbionfRecord 10 51 140 172 of Albion Recorderds lt 3 Click Save Settings Managing Configuration Templates 147 4 Navi
2. Network Name The unit s network name The network name is specified using the Device Configuration task type on the General page For more information see Specifying General Options on page 37 Model The unit model For example 4416 represents a 4416 C NVR Generation The generation of the unit model For example 1 represents the first generation of the model Versions The version information for the various software components Current Release The version of software currently running on the unit Target Release The version of software you want to run on the unit This is specified when you apply a software upgrade Release Status Indicates if the unit software is currently at the target release Schedule The name of the unit s upgrade schedule if any Upgrade Status The status of the upgrade Upgrading Recorder Software 157 Upgrading a Recorder s Software The following procedure describes how to review a recorder s upgrade information To upgrade the software on a recorder For recorders running Release 5 5 and later an upgrading license must be installed on each recorder before you perform a software upgrade An upgrading license can be used only once and expires after the software is successfully upgraded An upgrading license is required for version upgrades only and not for service packs patches or enhancements 1 2 3 Ensure the Device Update task type is selected Click a r
3. To filter the report e With a report open select the Entry Exit or Occupancy check boxes As you select or clear each check box the report is filtered To print or export the report e Click Print Export to Excel or Export to CSV Configuring Video Analytic Features 89 Setting Up March Networks IP Cameras and Encoders for Analytics Before you configure the video analytics on March Networks IP cameras or encoders it is strongly recommended that you perform the setup and perspective tasks in order for your IP camera or encoder to recognize the major elements in the field of view and set an accurate perspective You can access the IP camera or encoder s Web page to customize the settings for the field of view you are monitoring The setup is the basic configuration used by all of the video analytics You can configure the IP camera or encoder to ignore small objects by setting the Min size parameter in the Setup menu or you can edit the Luma denoise and Chroma denoise parameters to change the sensitivity levels For more detailed information about configuring the IP camera or encoder see the documentation accompanying your IP camera or encoder To configure March Networks IP cameras and encoders for video analytics 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel Device Selector New York Albion Recorder07 9 Maryland Organization Path
4. 0 0 0 e cece eee 87 Generating a People Counting Report 0 ccc cece cece tence ences 88 Setting Up March Networks IP Cameras and Encoders for Analytics 4 90 Setting the Perspective for March Networks IP Cameras or Encoders 92 Configuring Loitering Detection 0 0 c ccc cee cece eee eens 93 Configuring Occupancy Detection 0 cee cece cece een eee 95 Configuring Perimeter Protection 0 e cece cece eee eee eee ene 98 Configuring Queue Length Monitoring 00 c eee cee ee cece eee ee 101 Configuring Facial Detection 0 0 0 cece cece cee cece eet es 104 Chapter 9 Configuring AUdIO cccecceecee cere cree cence scene eeeeeeeeneseneeneeeneens 107 Customizing Audio Settings 0 cece eect e cect e eee e een e ene ees 108 Recorder Audio Settings 22catceededagaetadnievieea e Sauk sale pain bates amide 109 Chapter 10 Configuring Alarms ccceccecccecceccencceeceneceneeneeeeeeneeeneeeeeeneens 111 Enabling and Configuring Alarms 00 0c cece cece cece ences 112 Adding Virtual Network Alarm Inputs 0 0 c cece eee eee eee eee ee 114 Changing and Querying Virtual Network Alarm States 00 cece ee eee 114 Additional Alarm Configuration Options 00 0 c cece eee e eee eee ees 115 Chapter 11 Configuring Dataports ssesssssssssesoseosesoseoseooseoseooseoseoseeoseosee 117 Dataport Ly p
5. RecorderO5 lt 3 Click Cameras The Cameras page appears 4 In the Settings column on the left click People Counting 5 Click an enabled camera 6 Click the settings bar above the Count People column and click Yes Camera 10 Yes Most Detailed 10 171 3 No pe Camera 7 Most Detail 10 1 1 3 No 10 1 1 3 No 10 1 1 3 No 10 1 1 3 No 10 11 3 10 1 1 3 10 1 1 3 10 1 1 3 10 1 1 3 10 141 3 Camera 8 Most Detail Camera 9 Most Detail Camera 10 Most Detailed Camera 11 Most Detail Camera 12 Most Detail Camera 13 Most Detail Camera 14 Most Detail Camera 15 Most Detail o ooo oo v v Camera 16 Most Detail 7 Click Apply Settings Configuring People Counting To configure the people counting feature you must specify the entry and exit direction Optionally you can isolate an area of interest within which you want to count people For example you can count people in entry and exit areas but ignore people in loitering areas or cashier stations After you configure people counting you can test your settings 84 Administrator Console User Manual When people counting is configured reports are available that provide statistics about the number of people counted If the recorder is not configured to communicate with an ESM these reports are not available For more information see Registering and Unregistering Recorders With an ESM on page 195 If you configure a camera to c
6. The configuration Web page appears If the Web page is not available verify that you have used the correct user name and password and verify that the IP camera or encoder is online and accessible 13 Using the Web page perform the following steps to configure the Occupancy Detection settings e If you have not yet done so install the license on the IP camera or encoder e You can clear the setup settings to reset the video analytic features to default settings NOTE If you have already configured other video analytic features you may decide not to clear the setup settings If you clear the settings you must reconfigure all of the IP camera or encoder video analytic features e Under Senses setup sometimes referred to as Deepath on the Web page enable the Tracking Alarm feature which is referred to as Occupancy Detection in this publication and the Administrator Console Senses setup is only available when an analytic license is installed on the IP camera or encoder NOTE Enabled alarms appear in bold Selecting an enabled alarm and then clicking Enabled will disable the alarm e Double click the Min Life ms value and type the minimum time duration in milliseconds that an object must be moving before an alarm is triggered e Double click the Min Distance value and type the minimum distance that an object must move before an alarm is triggered This distance is measured in pixels e Double click the Human Vehicle va
7. 1 Ensure the Device Configuration task type is selected p Click a recorder in the Device Selector panel Click General The General page appears 4 Under Network click Network Routes s The Network Route Manager dialog box appears 5 Click Add The Add Network Route dialog box appears Specify the network route name IP address and port Click OK to close the Add Network Route dialog box a A Specifying General Options 47 8 Click OK to close the Network Route Manager dialog box 9 Click Apply Settings NOTE When the software applications such as the Administrator Console or the Investigator connect to the recorder they connect using the order shown in the Network Route Manager dialog box from top to bottom You can adjust the order by clicking the network interface and then using the Move Up and Move Down buttons 48 Administrator Console User Manual Chapter 7 Configuring Cameras The recorder captures records and streams video from connected cameras By default a recorder is pre configured with camera settings appropriate for most environments You can adjust these settings to suit your requirements The following topics are covered in this chapter e Configuring the Camera s Operation Settings on page 50 e Configuring and Adjusting PTZ Cameras on page 53 e Adding Removing and Configuring IP Cameras or Encoders on page 60 e Accessing an IP Camera o
8. On the camera s Web page click Senses sometimes referred to as Deepath on the Web page and then click Senses setup In the list click Perspective and then click Enabled Double click the Focal Length value and type the IP camera s 35 mm equivalent focal length This measure indicates the angle of view of a particular combination of the lens the zoom position and the IP camera sensor Click a zone and then click Enabled Double click the Object Width value and type a measurement in centimeters of the object you want to use as the caliber The default value is 72 centimeters which is the width of a typical man The default value should be used unless you are defining the perspective based on objects such as cars Double click the Object Height value and type a measurement in centimeters of the object you want to use as the caliber The default value is 180 centimeters which is the height of a typical man The default value should be used unless you are defining the perspective based on objects such as cars Double click the Anchor Horizontal value and then click an anchor point This is the horizontal point of contact between the caliber and the perspective plane The default value is sufficient for most situations 92 Administrator Console User Manual 15 Double click the Anchor Vertical value and then click an anchor point This is the vertical point of contact between the caliber an
9. The audio retention method Choose one of the following options e Minimal retention Audio is retained for the number of minutes specified on the General page After the number of minutes has passed the recorded audio is deleted For more information see Configuring and Reviewing Evidence Retention on page 40 e Full CRB retention Audio is always being retained Note When the CRB is disabled Minimal retention appears When a retention action is configured the recording method changes to either Long Term or Extended Term For information about configuring actions see Configuring Actions on page 129 Configuring Audio 109 Chapter 10 Configuring Alarms The recorder communicates with connected alarms such as door contacts to detect when the alarm is activated In order for the Administrator Console to properly detect the three alarm states closed open and cut you must install a 200 ohm end of line EOL resistor at the alarm in parallel with the alarm In addition to detecting alarms that are physically connected to the unit you can configure the recorder to receive alarms from third party applications over the network instead of routing the alarms through a physical connection These alarms are referred to as virtual network alarm inputs The following topics are covered in this chapter e Enabling and Configuring Alarms on page 112 e Adding Virtual Network Alarm Inputs on
10. VideoSphere Intelligent Video Management A E A anoe NN ee SS oy RN A 4 Re Administrator Console 5 5 2 User Manual D MARCH network s TRANSFORMING THE WAY YOU VIEW YOUR BUSINESS About March Networks March Networks TSX MN is a global provider of intelligent IP video solutions For close to a decade the company has helped some of the world s largest commercial and government organizations transition from traditional CCTV to networked video surveillance used for advanced security loss prevention and risk mitigation VideoSphere the company s enterprise class video management portfolio includes open platform VMS software complemented by high definition IP cameras encoders video analytics and recording platforms as well as outstanding professional and managed services March Networks systems are delivered through an extensive distribution and partner network and currently support over one million channels of video in more than 50 countries www marchnetworks com Our Commitment to a Green Tomorrow March Networks takes pride in its commitment to social responsibility and environmental sustainability Our employees suppliers and valued partners are passionate about designing environmentally friendly solutions for our customers and minimizing the company s carbon footprint We embrace environmental sustainability as part of our overall strategy and business values with multiple initiatives to ensu
11. cece eee eee eee 62 Enabling and Configuring Video Motion Detection 00 00 c eee eee eee 62 Enabling Video Motion Detection 0 00 0 c ccc eect e eee eee ees 63 Isolating Areas Monitored for Motion 00 00 c cece eee cece eee eens 64 Specifying Motion Sensitivity 6 cece cee cee cece ened 65 Configuring Field of View Monitoring 00 c eee cee cece eee ee eee 66 How Does Field of View Monitoring Work 00 0 cece cece cece eee 68 Reviewing the Field of View Monitoring Status 00 ccc e cece eee eee 69 Configuring the Recorder to Notify you of Field of View Changes 70 Responding to Field of View Change Alerts 00 00 00 cece eee cece eee eee 71 Configuring Camera Obstruction Detection 00 c ccc ee cece eee ee eee 73 Additional Camera Configuration Options 00 0006 cee cece eee eee 76 Chapter 8 Configuring Video Analytic Features ccccecccecccccecccenceeccencenssencens 77 Configuring Area Obstruction Detection 00 0 e cece cece cece eee eee 78 Configuring People Counting 0 e eee e ene eee 83 How Does People Counting Work 0 00 c cece ccc eee e eee eens 83 Enabling People Counting ia ci0ia died d sein lentie ta heat bated bare dina abla a bane 83 Configuring People Counting niciscscarsentae nt eecd Meniclise Ors ewnne denne yey 84 Resetting the People Counting Camera Calibration
12. e Click Clear Mask to start again Then click and drag to define fewer masked areas The following figure shows an IP camera with two motion cells Motion Cell1 Motion Cell 2 r Video Motion Mask Click and drag on the image to set the mask area Red cells define the mask area and remaining cells are used for mation detection searches Full Mask Clear Mask Invert Mask Motion Cells Total 10 In Use 2 64 Administrator Console User Manual To isolate an area monitored for motion 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel 3 Click Cameras The Cameras page appears In the Settings column on the left click Video Motion Detection Click an enabled camera Click VMD Settings Do any of the following aN wm SS e In the video display window click and drag on the image to isolate areas that are monitored for motion and areas that are excluded Areas with no mask clear cells are monitored for motion red cells are not monitored e Click Full Mask With this setting the mask takes up the entire field of view and motion is not detected e Click Clear Mask With this setting motion in any area of the camera s field of view is detected e Click Invert Mask Reverses the areas to be monitored for motion When you click this button the red areas become clear and the clear areas become red 8 Click Apply Settings Specify
13. Click Cameras The Cameras page appears In the Settings column on the left click People Counting Click a camera that has people counting enabled 86 Administrator Console User Manual 6 Click Testing A live running count of entries and exits appears As well people are highlighted in the video display NOTE You can reset the running counts by clicking Reset Counts Resetting the running counts does not affect the actual counts that are sent to the ESM Resetting the People Counting Camera Calibration If you have adjusted a camera s view you can reset the camera calibration to obtain an accurate count of people with the adjusted view To reset the people counting camera calibration 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel 3 Click Cameras The Cameras page appears 4 In the Settings column on the left click People Counting 5 Click a camera that has people counting enabled 6 Click the settings bar above the State column and click Calibrating Yes Calibrating NJA N A NJA NJA NJA NJA NJA N A Calibrating 7 Click Apply Settings Configuring Video Analytic Features 87 Generating a People Counting Report The people counting reporting tool is a tool that generates basic reports that show the number of people counted by the recorder over a specified period of time The tool supports the following browsers e Micros
14. Move PIZ AUOD sekere dita dah dt teacduteh EE Seca beaded EEEE DEA 136 Output Video Acton ernie rat azine dend Meas igale Reig andisca sna sca soa AR HR ANAE A AR AR A 137 Control Bandwidth Action 0 c cece cece ence e teen nee iaia 138 Copy to External Media Action 0 0 06 cece cece cence eee e eee ees 139 Chapter 15 Generating a Configuration Summary ccceceecceeceecceeceecceeceeceeenes 141 Summarizing the Recorder Configuration Settings 0 ccc eee eee eee 142 Printing and Saving the Configuration Settings Summary 0 000008 143 Chapter 16 Managing Configuration Templates secceecceccecceecceeceecceeceeeceees 145 Configuration Template Overview 0 0 c ec e cece cece cece eee ees 146 Generating Configuration Templates 0 c cece cee cece eee ees 147 Applying Configuration Templates 00 00 c cece cece cece eee eee 148 Chapter 17 Organizing Recorders and Exporting the Recorder List csecsesceeccecceeees 149 Organizing REcOrdersss amp siais s c asio iaia th eiohe abiotacn wists dubia sat Bla shade And Ade and cpasthay ded anal ada ace 150 Adding Folders and Customizing the Recorder List 6 0 0 e cece eee e ees 150 Exporting the Recorder List 2 cisis asia tarmi ainiaan te E E ETE ENAR actin 152 Chapter 18 Upgrading Recorder Software ccecceccceccecceecceecsesceecsesseecsesceees 155 Upgrading Recorder Softwa
15. Reviewing Update History 0 ccc cece cece cence eee eee eee ees 207 Specifying the Server Connection Order 0 e cece cece cece eee 208 Replacing Recorders ccvaca ee T menn aa Stave EE E EEE TAE ohana arte attra aretena ace 209 Chapter 23 Performing Additional Financial and Retail Site Management Tasks 0000 213 Configuring Financial Sites 0 0 cece eee es 214 Understanding Recorder Organization Financial Site Management Page 214 Configuring the ESM to Automatically Link Video to Financial Transactions 216 Configuring Retail Sitess lt 0s 2s5243 0gc gordieiies pueda div goede dog a9 a8 vesaire wed aka a Be 218 Understanding Recorder Organization Retail Site Management Page 219 Configuring the ESM to Automatically Link Video to Retail Transactions 220 Chapter 1 Welcome to the Administrator Console The Administrator Console is an integral part of the VideoSphere Visual Intelligence suite that lets security and IT staff customize and maintain recorders in a local or centralized manner This chapter introduces the Administrator Console as part of the VideoSphere Visual Intelligence suite This guide outlines the configuration maintenance and administration activities that administrators can perform to set up their system and maintain up to date health and status information for recorders Additional VideoSphere Visual Intelligence suite publ
16. and specifying other dataport settings To customize dataport settings 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel P Device Selector New York Albion Recorder07 H D Mervlend 7 organization Path pw Massachusetts DV new YorkfAlbion Record 10 51 140 138 9 New York P hew York AlbionfRecord 10 51 140 172 Sy Albion E P Recorderos y lt 3 Click Dataports The Dataports page appears 4 Click a dataport and customize the settings outlined in the following table 118 Administrator Console User Manual If you change one or more settings you can click Apply Settings to save the change or Cancel Settings to discard the change Ss A Dataport Settings Text Capture POS Terminal 2 gt General S Storage Cameras e Audio Alarms e Dataports 9 Switches K Schedules Actions Summary Text Capture POS Terminal 2 POS Terminals X POS Terminal 2 N A 5 Input Output amp Name Usage Group Tag Primary Camera Release Timeout Access Level ps 232 1 Text Capture POS Terminal 1 None N A NJA NJA E Rs 232 2 Customer Observation PTZ NJA NjA 2 minutes ps 232 3 Text Capture POS Terminal 2 Text Capture POS Terminals POS Terminal 2 Nia Pps 232 4 Text Capture POS Terminal 3 Text Capture POS Terminals Teller 2 NJA Dataport Setting Description Name The name that identifies the dataport T
17. audio settings customizing 107 audit logs viewing 207 audit report ESM 192 recorder 194 auto preset period setting 107 B bandwidth IP cameras 50 bandwidth limit setting 45 C calibration period 83 field of view monitoring 68 83 camera obstruction detec tion configuring 73 camera obstruction thresh old 73 camera settings customizing 50 camera thumbnails 60 cameras associating with alarm sources 168 configuring 49 117 configuring operation settings 50 configuring video motion detection 62 monitoring field of view 66 moving PTZ 54 clock 39 COD 73 Index 225 command line arguments for SSH client 177 configuration templates applying 145 creating 145 using 145 configuring alarm monitoring settings 165 alarm monitoring settings for managed recorders 170 alarms 112 area obstruction detection 78 audio 76 107 camera obstruction detection 73 camera settings 50 cameras 49 117 dataports 117 ESM 181 ESM alarm management settings 170 ESMs to route through firewalls 185 evidence retention 40 field of view monitoring 66 financial sites 214 general information 38 network communication path 45 network settings 45 operation settings 50 people counting 83 recorder clock 39 recorder responses to events 129 retail sites 218 schedules 125 switches 121 user access 188 video motion detection 62 connecting dial up recorders 15
18. information see To acknowledge that you have reviewed an alert on page 161 and To close an alert and move it to the Alert History on page 162 Click View Alert Thresholds The Customize Alert Thresholds dialog box appears Click an alert Click Customize Thresholds The Customize Alert Thresholds dialog box appears Click Use custom threshold Click a notification option options may vary in the Report notification list Always Report An alert notification is sent as soon as the recorder reports the alert e Never Report An alert notification is never sent Use Frequency An alert notification is sent when the issue reaches or exceeds a specified frequency in a certain time period Use Duration An alert notification is sent when the issue lasts for a specified duration range or longer e Use Duration or Frequency An alert notification is sent when an issue reaches or exceeds a specified frequency over a certain time period or lasts for a specified duration range or longer In the Duration limit box if available specify the amount of time during which the alert must occur before an alarm notification is sent For example if you specify 30 minutes when the first alert of that type occurs on a recorder the recorder monitors the alert for 30 minutes and then sends an alert notification Performing Advanced Enterprise Service Manager Tasks 197 10 In the Frequency limit lists if available
19. 21 2010 7 24 35 AM New Profile Name Supervisor144 10 51 140 141 Supervisor Update Profile 5 21 2010 7 24 18 AM New Access Level 10 10 51 140 141 Profile3444 Update Profile 5 21 2010 6 49 38 AM Deleted Tasks Rights Administrator Console Device Management Administrator Con 10 51 140 141 Profile4 Update Profile 5 21 2010 6 48 36 AM New Access Level 6 10 51 140 141 Profile3 Update Profile 5 20 2010 7 45 05 PM New Profile Name Profile3444 Added Tasks Rights Administrator Console Alarm Mai 10 51 140 141 Profile1 Update Profile 5 20 2010 7 22 11 PM Added Tasks Rights Investigator Alarm Searches Investigator Data Searches 10 51 140 141 Profile2 Update Profile 5 20 2010 3 36 23 PM Added Tasks Rights Administrator Console Alarm Management Administrator Consol 10 51 140 141 nada Delete User 5 20 2010 7 24 45 PM Deleted User 10 51 140 141 Profile2 Delete Profile 5 20 2010 7 23 32 PM Deleted Profile 10 51 140 141 super Add User 5 21 2010 7 21 47 AM New User super Profile Supervisor Added Territory Entire Organisation 10 51 140 141 user3 Add User 5 20 2010 7 57 55 PM New User user3 Profile Profile3444 Added Territory Entire Organisation 10 51 140 141 user2 Add User 5 20 2010 7 21 08 PM New User user2 Profile Profilel Added Territory 4216C 10 51 140 141 nada Add User 5 20 2010 3 36 39 PM New User nada Profile Profilel Added Territory Entire Organisation 10 51 140 141 Supervisor Add Profile 5 21 2010 7 2
20. 5 No Idle Local Unknown Unknown es Audio input 6 No Idle Local Unknown Unknown e 1 Audio output 1 Yes Idle Local Unknown Unknown 2 Audio output 2 Yes Idle Local Unknown Unknown 3 Audio output 3 Yes Idle Local Unknown Unknown 4 Audio output 4 Yes Idle Local Unknown Unknown 5 Audio output 5 Yes Idle Local Unknown Unknown 6 Audio output 6 Yes Idle Local Unknown Unknown 4 Perform one or all of the following tasks e Select an audio input click Start Input Test and use the Delay slider to delay audio capture and playback This allows you to start the audio test move to the microphone to speak into it and return to your computer to hear the captured audio e Select an audio output click Start Output Test and confirm that the pre recorded audio recording plays NOTE If you are testing an IP audio input the input is disabled by default To test the input you must first enable it using the Administrator Console TIP Use the volume slider to help with an input test Testing Alarms You can connect alarm inputs and outputs to a recorder and trigger an alarm to verify that the state change is communicated to the Administrator Console and the Installer Console For more information about alarms see Configuring Alarms on page 111 To test an alarm 1 Ensure that the Device Installation task type is selected 2 In the Device Selector panel select the recorder that the alarm is connected to 28 A
21. 54 configuring 117 PTZ control timeout setting 117 PTZ presets creating 54 PuTTY 177 R recommended requirements 8 recorder audit report 194 recorder clock configuring 39 recorder lists exporting 152 recorder organization financial sites 214 retail sites 219 recorder settings applying 145 recorder software centrally updating 198 recorders accessing provisioning interface 177 adding licenses 34 configuring network settings 45 configuring responses to events 129 connecting to 11 customizing event responses 129 filtering 149 installing software upgrades 155 marking for replacement 209 organizing 149 pinging 176 replacing 209 troubleshooting network connection 175 upgrading software 155 viewing 149 viewing network communication path 176 redundant support adding servers 183 removing Administrator Console 9 IP cameras 60 replacing recorders 209 reporting tool people counting 83 reports generating people counting 83 restricting user access 188 retail sites configuring 218 recorder organization 219 retail transactions linking video 220 retaining evidence 40 retention information 40 returning licenses to ESM 34 reviewing alerts 159 ESM information 182 evidence retention 40 general details 38 general information 38 update history 207 rights assigning 188 routing ESM through firewalls 185 S saving ESM response log 172 recorder lists 152
22. Console 0 0 00 06 e cece cece cece cece nee ences 8 Uninstalling the Administrator Console 0 0 c cece cece cece eee ences 9 Starting the Administrator Console 006 c cece ccc cece cece cee e een e ee 9 Accessing Recorders ccccccccccccccenccenceecsenseessenesensenesensenesenees 11 Connecting to Recorders 0 n tenet enn RA 12 Configuring a Dial Up Recorder 0 c cece cece ence nent eens 13 Accessing a Dial Up Recorder poss s ostro bekon TADRE ERRERA RRRA ee 15 Accessing an Intermittently Connected Recorder 00 00 c eee cece eee eee 15 Connecting to an ESM 0 0 cee ence e enn een ene nee nee 16 Device Installation Tasks sccsevcccccccccnccecvcceeeccseecsseusvesessesauess 19 Viewing Recorder Details iiss sinc siess noses sie se tisvassudustausia snare Gop niscuiecn aia hstuntuSeweaneaatan sant 20 Viewing and Configuring Network Settings 0 0 cece cece cece eee eee 21 Applying Licensesienedcvuttncncs ee T rn EE tiakion sda avin sedan vets 22 ETVICES 2 steps arn atdane acelin T T DiS gga aun dR ough Gib RA GUHA aos ge 22 Reviewing Storage Information 0 ccc cece cece cece nee e ene ees 23 Testing Analog Cameras srecan renkrenk eee eee eens 24 MESHING LP Cameras sth cieti cuss tute eu E A e S EAn de mid oie hal PARS 25 ME SEAT G AAALAC sears toe ata a one ae aeons dared yant a angi dudlantdadlansidudyant Sealants 27 SGU GALATI E T E E andorra ltaw
23. ESM 16 copying ESM response log 172 Corrective actions for alerts 160 CRB 40 storing audio 107 creating configuration templates 145 folders 149 PTZ presets 54 schedules 125 user accounts 188 user profiles 188 Critical Recording Buffer See CRB customizing alarm settings 112 audio settings 107 dataport settings 117 event responses 129 switch settings 121 D dataport settings customizing 117 dataports configuring 117 daylight saving time 39 detection sensitivity specifying 78 dial up recorders connecting 15 disconnecting dial up recorders 15 divisor low fps setting 50 E editing ESM connection 16 general details 38 schedules 125 e mail setting notifications 186 e mail notification setting 186 entering general details 38 Enterprise Service Manager configuring 181 reviewing information 182 ESM adding licenses 187 adding servers 183 configuring 181 configuring to link video to financial transactions 216 configuring to link video to retail transactions 220 configuring to route through firewalls 185 connecting 16 obtaining licenses 34 replacing recorders 209 returning licenses to ESM 34 scheduling updates 203 specifying server connection order 208 updating unit software 198 ESM alarm management set tings configuring 170 ESM audit report 192 ESM connection modifying 16 ESM information reviewing 182 ESM response log viewing 172 ESM
24. For more information see Configuring Actions on page 129 Configuring Cameras 55 To update a preset view Ensure the Device Configuration task type is selected Click a recorder in the Device Selector panel Click Cameras The Cameras page appears In the Settings column on the left click Operation Click an enabled camera Under Preset Settings click a preset view click View adjust the PTZ camera s field of view in the video display window and then click Update NOTE To remove a preset view click the view and then click Remove Configuring and Adjusting PTZ Cameras Remotely Using a Joystick In Release 5 5 and later you can use the PTZ passthrough feature to control PTZ cameras using a joystick connected to both your computer and the PTZ camera This feature provides you with more complete and accurate control over the camera s PTZ functions To configure a PTZ passthrough camera 1 2 3 Ensure the Device Installation task type is selected Click a recorder in the Device Selector panel Click Dataports The Dataports page appears In the Ports list click the dataport to which the camera is connected Click Settings The Dataport Settings dialog box appears In the Device usage list click PTZ 56 Administrator Console User Manual 7 In the Protocol list click PTZPassThru Dataport Settings Device usage Pz oO OOOO Protocol PTZPassThru Port Settings Assigned
25. Massachusetts P hew York AlbionfRecord 10 51 140 138 59 New York New Yorkjalbion Record 10 51 140 172 59 Albion Recorders 3 Click Cameras The Cameras page appears In the Settings column on the left click Operation Click the IP camera or encoder and then click Camera Analytics Page Type your user name and password to log on to the Web page 7a SN wm OS On the camera s Web page click Senses sometimes referred to as Deepath on the Web page and then click Senses setup 8 Configure the IP camera settings outlined in the following table and then click Save Changes 90 Administrator Console User Manual Table 9 March Networks IP Camera and Encoder Settings Setting Description Threshold Allows the IP camera to distinguish between background color or luminosity and an object of interest that is the same color or luminosity A positive threshold specifies a fixed difference and a negative threshold specifies automatic adjustment Set 1 for views that do not have strong light variations Set 2 default for views with strong light variations Min Size Indicates the smallest size of object that the IP camera should detect If you have not set the perspective on your IP camera you can draw the minimum size on the image to represent a portion of the IP camera pixels After you set the perspective the IP camera can compensate for objects that are closer to the IP ca
26. Problem Resolution Your ESM is connected to the corporate network over a Wide Area Network WAN 128 Kbps DSL connection The amount of bandwidth that can be consumed during updates without impacting other WAN traffic is 64 Kbps Specify 64 Kbps as the aggregate limit to ensure that regardless of how many units are being updated the maximum network usage never exceeds 64 Kbps Your ESM is connected to the corporate network on a high speed segment where bandwidth is not an issue The units however are connected to the corporate network through bandwidth limited WAN connections Exceeding the bandwidth at each location could cause business to be interrupted at the remote locations Specify 20 Kbps as the individual limit to ensure that the transmission of an update to any single unit does not exceed 20 Kbps 200 Administrator Console User Manual To specify the default software release 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 2 Ensure the Device Update task type is selected 3 Click a site in the Device Selector panel Device Selector New York Albion Recorder07 p Maryland A Organization Path Address p Massachusetts BV new York Albion Record 10 51 140 138 New York P hew vorkjAlbion Record 10 51 140 172 A Albion Recorderos 4 Click Settings The Device Update Service Settings dialog box a
27. Retention P Eastern Branches N 10 51 140 172 KBAAT6693 RecorderO 4316C No Evaluating v gt General S Storage J o Cameras 2 Audio Alarms Dataports J Q Switches Schedules X Actions J E Summary Settings Unused License Custom Yes CIF Most Detai 8 10 171 3 Customer 8 Oey NIA Input _ Type Source Name Input Enabled Size Quality Frames Per Second Divisor Low fps Group Tag Linked Audio Access Level Bandwidth EG video Motion D NYA Sos Analog Local Store En Yes CIF Most Detailed 8 10 1 1 3 Entrances 5 NjA EFi of viewm o Shet analog Local Parkinglot Yes CIF Most Detailed 8 10 141 3 Customer 0 5 NjA EEG Camera Obstru 0 Ws Analog PTZ Local Custome Yes CIF Most Detailed 8 10 1 1 3 Customer 8 NjA HE Area Obstructio o Cae Analog Local Aisle 1 Yes CIF Most Detailed 8 10 1 1 3 Aisles 5 NjA BB People counting 0 in Analoq Local Aisle 2 Yes CIF Most Detailed 8 10 1 1 3 Aisles 5 NjA RA m Detection NIA View Live Control PTZ N amera Web Page Fj Loitering Detect N A Sh Perimeter Prote NJA 55H occupancy Det NjA ae E queue Length N A The COM Port Selection dialog box appears if you have not set a default COM port Select the COM port to which the controller is connected and then click OK COM Port Selection Please select the COM Port COMI v Cancel 7 To avoid setting the COM port every time yo
28. Settings Device List Settings V Connect to an ESM Connect to only one ESM ESM Address 10 51 140 146 C Allow a choice of ESMs at connect time esie V Do not prompt for login when connecting to ESM Specify the ESM connection information Click the ESM connection option that meets your needs e Connect to only one ESM You will always connect to a single ESM when you start the application e Allow a choice of ESMs at connect time You can choose from a list of ESMs each time you start the application Click Edit ESM List and add the ESMs that you want to appear in the list when you start the Administrator Console Accessing Recorders 17 5 You can configure the Administrator Console to automatically use your 6 Microsoft Windows user credentials to log on to the ESM This is the SSPI Security Support Provider Interface authentication method and it removes the need to type your user name and password each time you start the Administrator Console application To do this select the Do not prompt for login when connecting to ESM check box For this option to work the following conditions must be met e You must have an ESM user account with the same user name as your Microsoft Windows user account see To create a user account on page 190 e You must select the SSPI authentication method when you create the ESM user account see To create a user account on page 190 e The ESM server o
29. Tip You can create a covert or hidden alarm by assigning it an access level that is higher than the user access levels You can test alarm configurations using the Installer Console or by switching to the Device Installation task type For information about testing alarms see the Installing a Recorder and Testing Peripheral Connections Quick Steps publication included on your March Networks CD Configuring Alarms 113 Adding Virtual Network Alarm Inputs Virtual network alarm inputs allow the recorder to receive alarms from third party applications over the network instead of routing the alarms through a physical connection A recorder can support up to 16 network alarm inputs Except for their delivery method virtual network alarm inputs behave in the same manner as conventional physical alarms You cannot use the Administrator Console to configure the open delay or close delay for a virtual network alarm input These settings must be configured in the third party application Virtual network alarm inputs are supported on recorders running Release 5 5 or later of the recorder software To add a network alarm 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel 3 Click Alarms The Alarms page appears 4 Click Add Network Alarm The network alarm with an assigned number appears in the list of alarms For example Network Basic 1 where 1 is the alarm index
30. To estimate if the recorder will meet its retention goals 1 Ensure the Device Configuration task type is selected 2 In the Device Selector panel view the Predicted Retention column e Achievable It is estimated based on comparisons of existing data rates and retention goals that retention goals will be met e Not Achievable It is estimated based on comparisons of existing data rates and retention goals that retention goals will not be met e Evaluating There is not yet enough information to estimate whether retention goals will be met Organization Path Address Serial Number Network Name Retention Achieved W Eastern Branches New Y 10 51 140 KBA amp O2229 DYRKBAAO2Z229 4216C Yes Evaluating 44 Administrator Console User Manual Configuring Network Settings On the General page you can configure and review the network settings such as the bandwidth limit and the network routes used for communication To configure network settings 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel 3 Click General The General page appears 4 Review the details outlined in the following table If you change one or more settings you can click Apply Settings to save the change or Cancel Settings to discard the change Network Keep alive interval 1 minute s V Limit bandwidth to 15000 Kbitssecond Network Routes Table 4 Network Sett
31. address subnet mask and gateway from the network e Use the following address Select this option to specify a unique IP address and specify the subnet mask gateway and domain name d Use the Add and Remove buttons to configure the DNS addresses 7 You only need the Dial Up Settings section if you want to add a dial up recorder that is configured to communicate with an ESM For more information see the Setting Up Units for Dial up Connection Technical Instructions included on your March Networks CD 8 Click Apply to save your settings Applying Licenses If your organization has purchased a license for your recorder you can apply it to the unit Licenses are used for a variety of functions in the March Networks software For more information see Applying Licenses to Recorders on page 33 Services The Device Installation Services page is only necessary when configuring March Networks VMS 1 0 For more information contact your March Networks representative N Administrator Console User Manual Reviewing Storage Information You can view a summary of the recorder s hard drive storage information as outlined in the following table Column Description Group 1 or Group 2 To ensure you have a backup copy of media captured by the recorder you can set up disk mirror recording When mirroring is set up the recorder records data to several hard drives simultaneously if the recorder has more than one
32. an ESM 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 2 Ensure the Device Installation task type is selected 3 Click a recorder in the Device Selector panel Performing Advanced Enterprise Service Manager Tasks 195 Click Network Click Register with ESM If the recorder is already registered with an ESM the button is labeled Re register with ESM The Device Registration dialog box appears Type the ESM s IP address or hostname in the Manager address box Under Station ID Assignment do one of the following e Select Use docking station ID The station ID that is specified with the recorder s DIP switches appears e Select Use programmed station ID and then type a unique station ID When Use programmed station ID is selected the programmed station ID is used instead of the ID set using the recorder s DIP switches Click OK Observe the registration status under ESM Registration Status It may take a moment for the status to update NOTE You can also use the Installer Console to perform steps 3 to 8 To unregister a recorder from an ESM 1 oe 2 bP Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 Ensure the Device Management task type is selected Click a recorder in the Device Selector panel Click Unregister from ESM Click Yes to confirm the c
33. cameras Video Input 1 Customer Observation 2 Aisle 2 am o rae OK Cancel 8 Click Add The Add PTZ Dome dialog box appears The Unique Dome ID box is unavailable as a unique identifier is not required for the PTZ passthrough connection Add PTZ Dome Please enter a valid PTZ dome ID and select its associated video input Unique Dome ID Electronics Section Sporting Goods Section Store Entrance Parking Lot w Aisle 2 ATM Booth Left v lt gt Cancel 9 Click the camera input you want to associate to the joystick and then click OK The camera appears in the Assigned cameras list 10 You can repeat steps 8 and 9 to add multiple camera inputs 11 Click Port Settings to configure the communication settings if required and then click OK The port settings must match the settings required by the PTZ camera 12 Click OK NOTE You can change a camera in the Assigned cameras list by selecting it and then clicking Edit You can then choose a different camera in the Add PTZ Dome dialog box Configuring Cameras 57 To remove a camera input from the Assigned cameras list select it and then click Remove To test a PTZ passthrough camera When a camera is configured as a PTZ passthrough camera the Administrator Console s built in PTZ controls are disabled If you select another dataport while you are testing the PTZ passthrough function the connection
34. can be notified 98 Administrator Console User Manual Optionally you can specify that you only want to detect when an individual crosses the line and is moving in the direction you specify After this feature is enabled and configured security staff and investigators can use the Live Monitoring Console to alert them of alarms in real time or they can use the Investigator to review alarms that have already occurred Before you configure this feature ensure the IP camera or encoder that you are monitoring is set up to maximize the perimeter protection feature For more information see the Video Analytics Reference Guide included on your March Networks CD To enable and configure perimeter protection 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel P Device Selector New York Albion Recorder07 Maryland Organization Path Address Massachusetts P hew York lbion Record 10 51 140 138 New York WD hew YorkjAlbion Record 10 51 140 172 of Albion RecorderOS y le 3 Click Cameras The Cameras page appears 4 In the Settings column on the left click Perimeter Protection 5 Click an IP camera or encoder NOTE Only IP cameras that support this feature appear For a list of supported cameras contact your March Networks representative 6 Click the settings bar above the Analytic Enabled column and click Yes 7 Click Apply Setting
35. can view the status To review the field of view monitoring status 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel Please note field of view monitoring is not supported for the 4516 C NVR 3 Click Cameras The Cameras page appears 4 In the Settings column on the left click Field of View Monitoring 5 Click an enabled camera If the camera has been set as a people counting camera you cannot configure it to detect field of view changes For information about people counting cameras see Configuring People Counting on page 83 6 Under State review the field of view status The following table outlines the statuses that can appear Table 6 Field of View Statuses Status Description Calibrating The recorder is assessing the scene to determine how the field of view would typically look The calibration period lasts seven days Monitoring The recorder is monitoring the camera s field of view for changes Changed The camera s field of view has changed If field of view alerts are enabled an alert appears on the Health Monitoring page For more information about enabling field of view alerts see Configuring the Recorder to Notify you of Field of View Changes on page 70 For more information about accessing alerts see Monitoring Health on page 159 Failed to Calibrate One of the following situations has occurred eThere was insuff
36. clearly identify the user you can type the user s name in the Real name box 190 Administrator Console User Manual Select Territories Territories Entire Organization Central Branches py Eastern Branches Connecticut E Delaware ED Maine 2 Maryland Massachusetts E New Hampshire ip New Jersey E New York E Rhode Island E vermont 6 In the Profile list click a user profile 7 In the Authentication list click an authentication method Select from e March This authentication method requires the user to enter their user name and password each time they log on to the ESM To set the password type and retype the password under Set password e SSPI This authentication method Security Support Provider Interface automatically uses the Microsoft Windows user credentials to log on to the ESM so that the user does not have to enter a user name and password when logging on to the ESM The Set password fields become unavailable when you select this option To use this method the ESM server or servers if clustered must be in the same domain as the client computer where your Administrator Console is installed and you must enter the same user name as your Microsoft Windows user account in step 4 You must also select the Do not prompt for login when connecting to ESM check box in the Preferences dialog box s ESM connection tab see To modify the ESM connection information on page 17 8 Unde
37. click the Trigger value and select the check box to trigger an alarm if the person or object moves between the two zones Double click the Alarm on Human value and select the check box if you want to trigger an occupancy detection alarm for human movement Double click the Alarm on Vehicle value and select the check box if you want to trigger an occupancy detection alarm for the movement of a vehicle Click Save Changes e Under Alarms enable the Tracking Alarm on the source that is configured for occupancy detection alarms and then click Submit Please note this step is only required when you are working with an Edge 4 Encoder or a CamPX Dome IP camera Configuring Perimeter Protection March Networks IP cameras and encoders have built in perimeter protection abilities that allow them to detect when an individual or object crosses a certain point in the IP camera s field of view Scenario You are monitoring an airport security area Problem You want to keep track of individuals exiting the security area through the entry door you are not interested in individuals exiting the security area through the exit Resolution On an IP camera that is capturing video from the security area enable perimeter protection Specify the line that the individual must cross and the direction they must be walking to exit the area When an individual crosses the line and is walking in the direction you specify an alarm is generated and security staff
38. clips or save images Input Enabled When the camera is enabled you can configure its settings and access live video video is not captured recorded or streamed when the camera is disabled Size The video image size such as 4CIF or CIF for analog cameras or 640 x 480 for IP cameras Important Larger image sizes for example 4CIF require considerably more storage space and can impact how quickly video streams over a network connection as well as how much network bandwidth the recorder uses Note If the camera has been set as a people counting camera you cannot edit the image size Quality The video image quality such as most compressed more compressed medium more detailed or most detailed Important More detailed video requires considerably more storage space than compressed video The option you choose also impacts how quickly video streams over a network connection and how much network bandwidth the recorder uses Frames Per The high frame rate the recorder uses to capture video Second Note You can specify that you want the recorder to use this high frame rate when retaining evidence data For more information see Configuring Actions on page 129 Note If the camera has been set as a people counting camera you cannot edit the frame rate Configuring Cameras 51 Table 5 Camera Operation Settings Continued Setting Description Divisor Low fps For analog cameras specify the low frame r
39. created the profile name access level and tasks rights are recorded in the Details column of the log entry e Update Profile When a profile is changed the profile name new access level and new tasks rights are recorded in the Details column of the log entry e Delete Profile When a profile is deleted the profile name is recorded in the User Profile column of the log entry You can also configure the ESM audit to set how long the audit log entries are retained To view the ESM audit report 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 2 Ensure the User Management task type is selected 3 Click ESM Audit The ESM Audit Report window appears ESM Audit Report Select atime range Starting at thisdate 5 26 2010 andthistime 2 03 41PM and for this duration 1 week v Search ESM Audit Results Owner 1P Address User Profile Tye time etats 192 Administrator Console User Manual 4 In the Select a time range list select one of the following options e Starting at Searches for audit log entries created starting on the day time and duration you specify On or About Searches for audit log entries created on or about the day time and duration you specify On the Day with Searches for audit log entries created on the day you specify In the Last Searches for audit log entries created during the dura
40. enter or exit through the doorway How Does People Counting Work When you enable people counting the recorder automatically enters an initial calibration period and starts analyzing the size of people entering or exiting the doorway enabling it to identify people as they pass the camera The amount of time required for the calibration varies depending on the flow of traffic through the doorway and ranges from one hour to several hours When the calibration period ends the recorder uses the details it has gathered to count the number of people entering or exiting through the doorway The ESM receives these counts after which time the reporting tool can be used to query the database for people counting data If you choose to isolate an area of interest you must do so before calibration If calibration has already occurred and you want to add or modify a mask recalibration occurs If the recorder is restarted or the camera is disabled and re enabled after calibration is complete re calibration is not required However if a recorder is replaced recalibration occurs Enabling People Counting For the recorder to count people you must first enable the feature Some recorder models require that you only enable certain combinations of video inputs e Second generation 4210 DVR identified by the vents located at the front left and right of the unit beside the handles or 4216 C NVR If you enable people counting on two or more
41. event occurs For alarm events specify how much evidence you want to capture after the event occurs This setting is unavailable when the event trigger is a schedule For alarm events specify the maximum length of time you want to capture evidence This setting is unavailable when the event trigger is a schedule Configuring Actions 139 140 Administrator Console User Manual Chapter 15 Generating a Configuration Summary When you generate a summary of a recorder s configuration settings you can review all of the recorder s details from one location You can view this information or you can print or save it The following topics are covered in this chapter e Summarizing the Recorder Configuration Settings on page 142 e Printing and Saving the Configuration Settings Summary on page 143 Summarizing the Recorder Configuration Settings The following procedure describes how to generate a summary of a recorder s configuration settings To generate a configuration summary 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel Device Selector New York Albion Recorder07 gD Maryland Organization Path a Massachusetts WD hew YorkjAlbion Record 10 51 140 138 Ey New York P hew York AlbionfRecord 10 51 140 172 2 Albion Recorders 3 Click Summary The Summary page appears 4 Use the links that appear u
42. hard drive such as a 4000 C Series NVR or if you are using external storage You can assign hard drives to a disk mirror recording group Group 1 Stores incoming data Group 2 Stores an additional copy of data from Group 1 hard drives By default all hard drives are set to Group 1 If you remove all Group 1 hard drives from the recorder the Group 2 hard drives store incoming data and a backup copy is not created Group 1 and Group 2 hard drives can be of varying sizes Position Position of the hard drive in the recorder position number 1 to 4 Note If you are using external storage with a SCSI connection this column shows the SCSI ID number 0 6 instead Type Type of hard drive for example SATA or External Serial Number Serial Number of the hard drive Size Size of the storage in GB If part of the storage in a hard drive is unusable for example if a hard drive partition is offline the total amount of storage appears in addition to the amount of usable storage For example 500 GB 400 GB Usable State State of the hard drive Online or Offline SMART Check SMART Self Monitoring Analysis and Reporting Technology Check status Passed or Failed Bad Sectors Number of bad sectors 0 if there are no bad sectors Temperature Temperature of the hard drive NOTE Disk mirror recording is configured using the recorder s built in provisioning interface For more informati
43. in the Channel list Click Apply The recorder connects to the IP camera or encoder and a live video stream appears To view information about the IP camera or encoder You can click Web Page to open the IP camera or encoder s Web page The Web page which is built into the IP camera or encoder lets you customize the capture and display settings in addition to other options 1 2 3 Ensure the Device Configuration task type is selected Click a recorder in the Device Selector panel Click Cameras The Cameras page appears Click an IP camera or encoder Click Advanced Under Status and Camera Information view the troubleshooting information that appears and details about the IP camera or encoder s inputs and outputs To view and reset the IP camera or encoder s data rates aN ow OP Ensure the Device Configuration task type is selected Click a recorder in the Device Selector panel Click Cameras The Cameras page appears Click an IP camera or encoder Click Advanced Under Datarates view the IP camera or encoder s data rates To reset the data rates click Reset data rates To disconnect and reconnect to the IP camera or encoder Ensure the Device Configuration task type is selected Click a recorder in the Device Selector panel Click Cameras The Cameras page appears Configuring Cameras 61 4 Click an IP camera or encoder 5 Click Advanced 6 Click Reconnect Accessing an IP
44. inputs you must disable the remaining inputs in the camera group For example if inputs 1 and 2 are enabled you must disable inputs 3 and 4 3108 DVR Enable and disable inputs in the following manner o Ifyou enable input 1 disable input 2 if you enable input 2 disable input 1 o Ifyou enable input 3 disable input 4 if you enable input 4 disable input 3 o Ifyou enable input 5 disable input 6 if you enable input 6 disable input 5 o Ifyou enable input 7 disable input 8 if you enable input 8 disable input 7 NOTE If you are enabling the people counting feature on a second generation 4210 DVR identified by the vents located at the front left and right of the unit beside the handles or a 4216 C NVR and you enable people counting on two or more inputs within a camera group a message indicates that you must disable the remaining inputs in that group For example if you enable Configuring Video Analytic Features 83 people counting on inputs 1 and 2 in the first camera group you must disable inputs 3 and 4 To enable people counting 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel Please note people counting is not supported for the 4516 C NVR Device Selector New York Albion Recorder07 9 Maryland Organization Path wa Massachusetts WD New vork Albion Record 10 51 140 138 New York j WD new YorkjAlbion Record 10 51 140 172 of Albion Ls
45. not available To configure a PTZ passthrough device Ensure that the Device Installation task type is selected In the Device Selector panel select the recorder that the dataport is connected to Click Dataports Select the dataport you want to configure for PTZ passthrough and click the Settings button The Dataport Settings dialog box appears In the Device Usage list select PTZ In the Protocol list click PTZPassThru In the Assigned Cameras box click Add select the camera you want to use and click Test In the COM Port Selection dialog box select the COM port you want to use and click OK Use the joystick to control the direction of the PTZ camera in the display window NOTE You can set a default COM port in the Administrator Console or the Live Monitoring Console using the Preferences dialog box 30 Administrator Console User Manual Testing Switches You can connect switches to a recorder and use the Installer Console to activate the switch For more information about switches see Configuring Switches on page 121 To test a switch 1 Ensure that the Device Installation task type is selected 2 In the Device Selector panel select the recorder that the switch is connected to 3 Click Switches ren Switches Switch 3 Details Network A Licenses g Services S Storage Cameras je Audio A Alarms E Dataports lAA Switches Switch On Switch Off Output Switch Name Sour
46. not tracked in the recorder audit report The recorder audit report is a tool that shows a history of changes made to the recorder s configuration For more information see Viewing the Recorder Audit Report on page 194 Specifying General Options 41 Table 2 Evidence Retention Settings Continued Setting Description Send warning if evidence data in the CRB falls below The CRB ensures that the most recent evidence is always available The amount of evidence retained in the buffer fluctuates as additional space is required To ensure that the recorder maintains a minimum amount of data you can configure it to notify you when the buffer reaches a minimum amount of retention For example configure the recorder to notify you when it is retaining less than three days of evidence To specify the minimum amount of evidence select the Send warning if evidence data in the CRB falls below check box and specify when you want to receive notification that your retention settings are not being met If you do not want to receive a warning clear the check box Note When you receive notification that the recorder is retaining less than the minimum number of days you may need to increase your storage space by adding additional hard drives Or you may need to change your configuration settings such as the camera s video quality and compression settings Long term and Extended term The amount of time you want to
47. of view changes For information about people counting cameras see Configuring People Counting on page 83 6 Click the settings bar above the Send FOV Alerts column and click Yes 7 Click Apply Settings ATM Lobby Whee operation Thane nt trated Sats send tov ars N ATM Booth Left Yes Changed Nia ATM Booth Right Yes Changed NJA ATM Lobby Yes Changed NJA POS Terminal 1 Yes NJA N A 5s People Counting 0 POS Terminal 2 Yes NJA NjA i video Motion Detection te Field of view Monitoring To Camera Obstruction De 0 To Area Obstruction Detec 0 T Facial Detection T Loitering Detection To Perimeter Protection To Occupancy Detection To Queue Length Monitoring POS Terminal 3 Yes NJA Nia Teller Line Yes NJA Nia Teller 1 Yes NjA NJA Teller 2 Yes NJA N A Camera 17 Yes NJA N A IP Camera 1 NjA NjA NJA IP Camera 3 NJA NJA Nia 70 Administrator Console User Manual Responding to Field of View Change Alerts If you have configured the recorder to notify you when the camera s field of view has changed significantly you will receive an alert You can respond to the alert to view details such as the time and time of the change To help you better understand how to respond you can review see an image of the camera s intended field of view and an image taken at the time of the alert When you handle alerts it is important to correct the camera before you restart the calibration process In the Field of View A
48. outlined in To assign an IP camera Under Status view any troubleshooting information To view IP camera capture rates Ensure that the Device Installation task type is selected In the Device Selector panel select the recorder that the IP camera is connected to Click Cameras Select an IP camera in the list Click Advanced 26 Administrator Console User Manual Testing Audio Note that if you have not configured the IP camera s settings the Advanced button does not appear You must first configure the IP camera as outlined in To assign an IP camera Under Datarates review the rate at which video is captured Note If you have adjusted the IP camera settings and want to see the effects your changes have made you can click Reset data rates to clear the data rates and restart the report To access the configuration web page for an IP camera Ensure that the Device Installation task type is selected In the Device Selector panel select the recorder that the IP camera is connected to Click Cameras Select an assigned IP camera in the list Click Advanced Note that if you have not configured the IP camera s settings the Advanced button does not appear You must first configure the IP camera as outlined in To assign an IP camera Perform any or all of the following tasks e Under Status view any troubleshooting information Under Camera Information view details about camera inputs and out
49. page 114 e Additional Alarm Configuration Options on page 115 Enabling and Configuring Alarms Configure the alarm by enabling it providing it with a custom name and specifying other alarm settings To customize alarm settings 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel Device Selector New York Albion Recorder07 gD Maryland Organization Path H a Massachusetts hew York Albion Record 10 51 140 138 E New York P hew York AlbionfRecord 10 51 140 172 Albion F Recorder0s 3 Click Alarms The Alarm page appears 4 Click an alarm and customize the settings outlined in the following table Ifyou change one or more settings you can click Apply Settings to save the change or Cancel Settings to discard the change Alarm Settings Warehouse Door Q General S Storage Cameras Audio Alarms e Dataports 9 Switches ce Schedules 2 Actions amp Summary Yes 3 Warehouse Door Yes Open 0 Front Door house Door Yes Yes 3 Open Loss Prevention Office Local Upstairs Fire Escape Local Emergency Exit Local Back Door Local IP Alarm 6 1 IP Camera 6 IP Alarm 4 1 IP Camera 4 IP Alarm 3 1 IP Camera 3 Alarm Panic Button Customer Servi Local Panic Button POS Terminal 5 Local Panic Button POS Terminal 4 Local Panic Button POS Terminal 3 Local Panic Button POS Terminal 2 Local Panic Button POS Terminal 1 Local Alarm 16 Loc
50. panel Please note camera obstruction detection is not supported for the 4516 C NVR 3 Click Cameras The Cameras page appears 4 In the Settings column on the left click Camera Obstruction Detection 5 Click a camera that has camera obstruction enabled 74 Administrator Console User Manual 6 Click the settings bar above the Duration column and click a duration Sporting Goods Section Yes Yes 15 Minutes v 5 Minutes j Tet aj name Input Enabled Detect Camera Obstruction Ber Electronics Section 15 Minutes 20 Minutes Le 25 Minutes 30 Minutes Sporting Goods Section Store Entrance Parking Lot Customer Observation Aisle 1 Aisle 2 ATM Booth Left ATM Booth Right ATM Lobby POS Terminal 1 7 Click Apply Settings To respond to camera obstruction alerts 1 Ensure the Health Monitoring task type is selected Click a recorder in the Device Selector panel 2 3 Click a camera obstruction alert in the Alert Inbox 4 Click Mark as Handled y Alert Inbox 114 items 0 items filtered New Handled LI 1 Critical 12 2 Faut 3 Warning Fault Fault 5 ae M 5 3 DVR M 5 3 DVR H x 5 3 Analy E Fault E Faut 5 3 Analyti 5 3 Analyti Video Sync Lost Alarm Cut Alarm Cut Video Sync Lost Video Sync Lost Video Sync Lost Camera 15 Alarm 1 Alarm 1 Camera 11 Camera 12 Camera 3 Camera 10 Unresolved Unresolved Unresolved Resolved U
51. profile for users who will be logging on to the 4000 LC graphical user interface use the Live Monitoring Console and the Investigator tasks and rights to ensure the users can view live video and search for evidence retained on the 4000 LC hard drive To create a user account 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 Ensure the User Management task type is selected Click Add Account The Account Manager dialog box appears ED Entire Organization New password m Retype password m Modify 4 Cancel Type a user name in the User name box If you want use the SSPI authentication method Security Support Provider Interface you must enter the same user name as your Microsoft Windows user account This authentication method automatically uses the Microsoft Windows user credentials to log on to the ESM so that the user does not have to enter a user name and password when logging on to the ESM To use this method the ESM server or servers if clustered must be in the same domain as the client computer where your Administrator Console is installed and you must select the SSPI authentication method in step 7 You must also select the Do not prompt for login when connecting to ESM check box in the Preferences dialog box s ESM connection tab see To modify the ESM connection information on page 17 If the user name does not
52. restart during the update process To create a schedule 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 2 Ensure the Device Update task type is selected 3 Click a site in the Device Selector panel 4 Click Update Schedules The Manage Schedules dialog box appears 204 Administrator Console User Manual 5 Click New and type a descriptive name for the schedule Manage Schedules Device update schedules Details New Schedule Schedule name Moming Schedule OK Cancel ER 6 Click OK 7 Click Add The Edit Period dialog box appears 8 Specify the following information e Allow update on The days you want the schedule to run e Starting at The time you want the update to start on a particular day Until The time you want the update to end on a particular day Edit Period Allow update on SEME Starting at 24M Unti 6 AM Cancel 9 Click OK to close the Edit Period dialog box 10 Click OK to close the Manage Schedules dialog box You can also rename a schedule by clicking the schedule in the Device update schedules list clicking Rename and then typing a new name for the schedule To remove a schedule click the schedule in the Device update schedules list and then click Remove To change a schedule period click the schedule period in the Periods for schedule list click Edit and update any information in
53. schedules configuring 125 creating 125 scheduling updates 203 searching alarm responses 172 secure shell client 177 selecting trigger states to monitor 166 sensitivity to motion setting 65 server connection order specifying 208 servers adding to provide redundant support 183 reviewing ESM information 182 services activating ESM 184 setting detection sensitivity 78 e mail notification 186 motion sensitivity 65 network routes 45 primary camera 168 recorder clock 39 setting up alarm monitoring 166 Index 228 settings configuring alarm monitoring 165 configuring cameras 49 117 configuring network 45 configuring recorder clock 39 customizing cameras 50 software installing 8 installing upgrades 155 removing 9 updating centrally 198 specifying motion sensitivity 65 server connection order 208 SSH client 177 SSPI authentication 18 191 starting Administrator Console 9 station ID replacing recorders 209 switch auto reset period setting 121 switch settings customizing 121 switches configuring 121 system requirements 8 T targets 129 templates using 145 text capture inputs configuring 117 time 39 time synchronization op tions 39 time zones 39 Traceroute utility 176 trigger states selecting 166 triggers 129 U unit software upgrading 155 update history reviewing 207 updates scheduling 203 updating multiple units 203 software 1
54. services activating 184 ESM managed environment configuring alarm monitoring settings 170 events configuring recorder responses 129 evidence retention configuring 40 reviewing 40 exporting recorder lists 152 extended term retention 40 Index 226 F field of view monitoring configuring 66 filtering alerts 159 recorders 149 financial sites configuring 214 recorder organization 214 financial transactions linking video 216 firewalls configuring ESM routing 185 folders creating 149 FOV 66 fps setting 50 frames per second setting 50 G general details reviewing 38 general information configuring 38 reviewing 38 generating configuration templates 145 people counting reports 83 grouping recorders 149 H handling alerts 159 camera obstruction alerts 73 field of view monitoring alerts 68 83 Handling alarms 161 history reviewing for updates 207 l installing Administrator Console 8 licenses 33 upgrade software 155 IP camera management li censes 33 IP cameras accessing Web page 62 adding 60 bandwidth 50 removing 60 isolating area of interest 64 L licenses adding to ESM 187 adding to recorders 34 installing 33 obtaining from ESM 34 returning to ESM 34 linking video to financial transactions 216 video to retail transactions 220 lists of recorders exporting 152 long term retention 40 M managed environments starti
55. some recorder models the station ID can be specified using the DIP switches on the recorder or docking station This ID can also be specified using the Installer Console or by switching to the Device Installation task type As part of the recorder replacement instructions outlined in this chapter you will specify the new recorder s station ID The following example provides a scenario where you might replace a recorder Scenario You are monitoring several bank branches each with several recorders installed in a rack The recorders at each bank branch are managed by a central ESM Problem Lightning has struck one of the bank branches and caused a problem with one recorder s internal power supply To experience minimal down time a replacement recorder has been shipped to the bank branch Resolution Mark the failed recorder for replacement using the Administrator Console Remove the failed recorder from the docking station and replace it with the replacement recorder that was shipped to the bank branch The replacement recorder assumes the original recorder s settings after power is applied and it connects to the ESM To mark a recorder for replacement 1 aE YS BN Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 Ensure the Device Management task type is selected Power down the original failed recorder Click the failed recorder in the Device Selec
56. specify the number of times the alert must occur and the time period within which it must occur before an alert notification is sent For example if you specify that the alert must occur 10 times in 30 minutes when the first alert of that type occurs on a recorder the recorder monitors the alert After the alert occurs 10 times within 30 minutes an alert notification is sent If you specify 1 in the first Frequency limit list the second Frequency limit list is unavailable and the alert is always reported 11 Click OK to close the first Customize Alert Thresholds dialog box 12 Click OK to close the second Customize Alert Thresholds dialog box Depending on when the first occurrence happens the recorder may monitor the alert for up to an additional 10 minutes NOTE You can revert to the ESM default threshold by clicking Use default threshold To reapply ESM default thresholds to customized alerts 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 2 Ensure the Health Monitoring task type is selected 3 Click View Alert Thresholds The Customize Alert Thresholds dialog box appears 4 Click an alert that has been customized 5 Click Clear Custom Thresholds TIP You can also right click a customized alert point to Clear Custom Thresholds and then click All Centrally Updating Software You can centrally update several managed recorders at a time us
57. streaming requirements You can test audio configurations using the Installer Console or by switching to the Device Installation task type For information about testing audio inputs or outputs see the Installing a Recorder and Testing Peripheral Connections Quick Steps publication included on your March Networks CD The following topics are covered in this chapter e Customizing Audio Settings on page 108 e Recorder Audio Settings on page 109 Customizing Audio Settings The following procedure describes how to customize the audio settings of your recorder To customize audio settings 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel Device Selector New York Albion Recorder07 gD Maryland A Organization Path H E Massachusetts WD hew York AlbionfRecord 10 51 140 138 E New York P hew York AlbionfRecord 10 51 140 172 2 Albion Recorders 3 Click Audio The Audio page appears 4 Click an audio input or output and customize the settings outlined in the following section Recorder Audio Settings If you change one or more settings you can click Apply Settings to save the change or Cancel Settings to discard the change Audio Settings POS Terminal 4 Q General S Storage o Cameras a gt Audio Alarms E Dataports 9 Switches GH Schedules 5 POS Terminal 4 Yes More Clear NJA Minimal retention an POS
58. the replacement recorder For information about adding licenses see Adding Licenses to a Recorder on page 34 9 Ifthe recorder has an IP camera card configure its network settings For more information see the Installing a Recorder and Testing Peripheral Connections Quick Steps publication included on your March Networks CD Performing Advanced Enterprise Service Manager Tasks 211 212 Administrator Console User Manual Chapter 23 Performing Additional Financial and Retail Site Management Tasks Financial and retail site administrators must perform tasks in the Administrator Console to allow users to search for ATM teller or POS transactions in the Investigator and view the associated video The following topics are covered in this chapter e Configuring Financial Sites on page 214 e Configuring Retail Sites on page 218 Configuring Financial Sites Individuals at your organization can use the Investigator to search for transactions retained on the ESM based on date and time or other search criteria such as ATM You can set up links between your cameras and your teller stations or ATMs which let the Investigator software automatically link video with the matching transaction Typically you set up these links before users are given access to the Investigator to ensure that both video and transaction receipts are displayed After these links are set up users can search archived trans
59. the Edit Period dialog box To remove the schedule period click the schedule and then click Remove Performing Advanced Enterprise Service Manager Tasks 205 To 1 apply a schedule to a unit Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 Ensure the Device Update task type is selected Click a recorder in the Device Selector panel Click Set Update Schedule The Set Update Schedule dialog box appears Click a schedule in the Available schedules list Select an update schedule for this device Available schedules lt No schedule gt Schedule 1 Step 3 Applying an Update Updates can be categorized as software upgrades software enhancements or patches The steps to apply a software upgrade differ slightly from the steps to apply an enhancement or patch For recorders running Release 5 5 and later of the recorder software an upgrading license must be installed on the ESM before software can be upgraded To apply an update 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 Ensure the Device Update task type is selected Click a recorder in the Device Selector panel Click one of the following buttons e Set Release Allows you to perform a software upgrade e Run Program Allows you to apply a software enhancement or patch 206 Administrator
60. this example a loitering alarm was not generated Under Alarms enable the Loitering Alarm on the source that is configured for Loitering Alarms and then click Submit Please note this step is only required when you are working with an Edge 4 Encoder or a CamPX Dome IP camera Configuring Occupancy Detection March Networks IP cameras and encoders have built in occupancy detection abilities that let them detect when the number of people in a scene equals or exceeds a specified amount Occupancy detection follows the movement of people or vehicles and stores the information in a real time database This information can be used to develop an understanding of activities in the field of view or to raise an occupancy detection alarm when a person or vehicle moves from one specified zone to another Configuring Video Analytic Features 95 Operation To video Motion Detection 566 Field of View Monitoring Camera Obstruction Detection naa Area Obstruction Detection 3B People Counting To Facial Detection To Loitering Detection To Perimeter Protection b29 Occupancy Detection i Queue Length Monitoring Before you configure this feature ensure the IP camera or encoder that you are monitoring is set up to maximize the occupancy detection feature For more information see the Video Analytics Reference Guide included on your March Networks CD To enable and configure occupancy detection 1 Ensure the Device Configuration t
61. up recorder After the connection is established you can add the dial up recorder to the Administrator Console NOTE This section outlines how to configure a dial up recorder in an organization that does not use an ESM If your recorder is managed by an ESM the steps for accessing a dial up recorder are slightly different For more information see the Setting Up Units for Dial up Connection Technical Instructions included on your March Networks CD If you have not yet configured the dial up recorder you must first configure the dial up settings For more information see Configuring a Dial Up Recorder on page 13 To access a dial up recorder 1 Ensure the dial up networking entry has been created using Microsoft Windows If it has not yet been created see To create a dial up networking entry for modem connection on page 14 2 Using Microsoft Windows Dial Up Networking dial the recorder For more information see the documentation accompanying Microsoft Windows 3 After your computer connects to the dial up recorder click the Add Device button in the Administrator Console The Add Device dialog box appears 4 Type 192 168 200 1 This is the factory default IP address for dial up recorders NOTE If you want to add a dial up recorder that is configured to communicate with an ESM the steps for adding the dial up recorder are slightly different For more information see the Setting Up Units for Dial up Connection T
62. use your mouse in the live image to draw a box around the area you want to monitor You can create an irregularly shaped zone by repeatedly drawing different sized rectangles to fill your selected area Click Show to view the zone you created Click Save Changes Double click the Trigger Threshold value and type the minimum amount of time in seconds that you want the queue to exist before the alarm is triggered Double click the Area Threshold value and type the percentage of the area that must be occupied before the queue alarm is triggered Click Save Changes Under Alarms enable Queue Length Monitoring on the source that is configured for Queue Length Monitoring and then click Submit Please note this step is only required when you are working with an Edge 4 Encoder or a CamPX Dome IP camera Configuring Video Analytic Features 103 Configuring Facial Detection March Networks IP cameras and encoders have built in facial detection abilities that allow them to detect faces The IP camera is configured to generate an alarm when a clear image of a face is captured The facial image generates a face alarm which then triggers the door to unlock Scenario You are monitoring a bank vault Problem You want to ensure that people entering the vault clearly show their faces to the camera Resolution On an IP camera that is capturing video at the bank entrance enable facial detection and configure the IP camera to only generate a
63. will be disabled If the network cable becomes disconnected while you are controlling a PTZ camera with a joystick you must wait for the timeout period to end before you can regain control of the camera 1 2 3 Ensure the Device Installation task type is selected Click a recorder in the Device Selector panel Click Dataports The Dataports page appears In the Ports list click the port that is configured for PTZ passthrough and then click Test The COM Port Selection dialog box appears if you have not set a default COM port Select the COM port to which the controller is connected and then click OK COM Port Selection Please select the COM Pott COMI v Cancel 5 Move the joystick to ensure that the camera is responding 58 Administrator Console User Manual To move a PTZ passthrough camera 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel 3 Click Cameras The Cameras page appears 4 In the Settings column on the left click Operation 5 Click the camera configured as a PTZ passthrough camera 6 Click Control PTZ Device Selector Eastern Branches New York Albion RecorderO7 Z H 2 Entire Organization Eastern Branches 9 Northern Branches Southern Branches Camera Settings Operation Customer Observation Organization Path Address Serial Number Network Name Model Retention Achieved Predicted
64. 1 24 AM onitoring Investigator Recorded Media Viewing Live Monitoring Console Recorded 10 51 140 141 Supervisor Add Profile 5 21 2010 7 21 23 AM New Profile Supervisor Added Tasks Rights Administrator Console Recorded Media 10 51 140 141 Profile4 Add Profile 5 20 2010 8 01 32 PM New Profile Profilet Added Tasks Rights Administrator Console Recorded Media Vie 10 51 140 141 Profile3 Add Profile 5 20 2010 3 36 08 PM New Profile Profile3 Added Tasks Rights Live Monitoring Console Alarm Monitoring 10 51 140 141 Profile2 Add Profile 5 20 2010 3 35 55 PM New Profile Profile2 Added Tasks Rights Investigator Alarm Searches Investigator 10 51 140 141 Profile1 Add Profile 5 20 2010 3 35 31 PM New Profile Profilel Added Tasks Rights Administrator Console Recorded Media Vie ai Performing Advanced Enterprise Service Manager Tasks 193 To copy print or export the ESM audit report You can copy print or export all entries in the ESM audit report or select one or more specific entries in the list Click Copy Print or Export e Copy saves the contents of the ESM audit log to the clipboard e Print opens the Print dialog box and allows you to print the contents of the ESM audit log e Export opens the Save Audit Report dialog box and allows you to save the contents of the ESM audit log in CSV format You can use Microsoft Excel to open files saved in CSV format To configure the ESM audit settings 1
65. 143 144 Administrator Console User Manual Chapter 16 Managing Configuration Templates This chapter describes how to generate and apply configuration templates to recorders on your network The following topics are covered e Configuration Template Overview on page 146 e Generating Configuration Templates on page 147 e Applying Configuration Templates on page 148 Configuration Template Overview You can generate and apply configuration templates to recorders on your network This is useful when e You have configured your recorder and want to apply the same settings to other recorders on your network Or you would like to share the settings with other administrators e You want to create a template of the settings already in use by a recorder on the network and then apply them to another recorder e You want to keep a backup of the recorder s settings on your computer for future use When you generate a template the recorder s configuration information such as recorder and schedule settings is exported to a file Use this file to apply the configuration settings to other recorders The following illustration provides an overview of how configuration templates are sent over the network to recorders Corporate Head Office Large Branch Offices Configuration Templates Administrator Console Large Configuration Templates Corporate Network
66. 5 Click Apply Settings NOTE You can remove a network alarm by selecting it and then clicking Remove Network Alarm Changing and Querying Virtual Network Alarm States After you add virtual network alarm inputs a third party application may be used to change and query the alarm states The interface provided for the third party application must have the following characteristics e The recorder acts as a network server and is listening on TCP port 4098 e A maximum of two concurrent connections are supported e The recorder closes idle connections after five seconds e The recorder does not feed back messages to any connections except to reply to query state messages 114 Administrator Console User Manual To set the state of a virtual network alarm the message from the third party application must use the following format lt virtual alarm index gt lt state gt Where lt state gt is 0 for open or 1 for closed Where lt virtual alarm index gt is the index of the virtual network alarm For example 1 0 sets the Network_Basic_1 alarm to the open state To query the current state of a virtual network alarm from a third party application use the following the format lt virtual alarm index gt Where lt virtual alarm index gt is the index of the alarm For example 1 queries the state of the Network_Basic_1 alarm The recorder s reply to the query state inquiry is lt virtual alarm index gt lt st
67. 6 Configuring a Unit Using the Provisioning Interface 0 0 0 cee eee 177 Rebooting a Recorder sr raitis iais nE AE EEE ort ana acetona are aga TAES 179 Chapter 22 Performing Advanced Enterprise Service Manager Tasks sseccseseecceeees 181 Reviewing General ESM Information 00 0 e cece cece cece eens 182 Adding a Server to Provide Redundant Support 0 0 c cece eee eee eee 183 Activating ESM Services s tics asoratni n sd iagagee pad Gaps pa Canes 184 Configuring ESMs to Route through Firewalls 0 0 cece cece eee eee 185 Setting Up E mail Notification 0 cece ccc eee eee ee 186 Adding Licenses arn eai En tals avehtva see EEEE EREE EENE DEEE AE 187 Creating User Profiles and Accounts sunssunssenrrerrrrrrrrrrrrrrrrrrrrr 188 Viewing the ESM Audit Report 0 0 c ccc c cece ce cece eee e eee eens 192 Viewing the Recorder Audit Report 06 6 cece ccc cece eee e eee eee e ees 194 Registering and Unregistering Recorders With an ESM 6 00 0 cee cece 195 Customizing Recorder Health Alerts 0 06 cece cece cece cece rreren 196 Cenitrally Updating Software s ccsvsacvae sag cnimanweaaaees die sas vale we wx pep aare 198 Reviewing a Recorder s Update Information 0 cece eee eee eee es 199 Specifying Software Settings 0 cece teen eed 200 Performing Multiple Updates through the ESM 0 0 cece eee eee eee 203
68. 98 upgrades installing 155 upgrading unit software 155 user access configuring 188 restricting 188 user accounts creating 188 user name starting the Administrator Console 9 user profiles creating 188 user rights assigning 188 user tasks assigning 188 users configuring access 188 creating profiles and accounts 188 using configuration templates 145 V video linking to financial transactions 216 linking to retail transactions 220 video analytics adding licenses to recorders 34 area obstruction detection 78 camera obstruction detection 73 configuring video motion detection 62 field of view monitoring 66 people counting 83 video analytics licenses 33 video image size 50 video motion detection configuring 62 VideoSphere Visual Intelli gence suite 4 viewing alarm responses 172 audit logs 207 recorders 149 update history 207 VMD configuring 62 wW Web page accessing 62 Index 229 230 Administrator Console User Manual
69. After the camera has been adjusted re open the alert and then click Restart Calibration Scene has changed permanently You have replaced the original camera with Click Restart Calibration After the seven a new camera day calibration period ends the recorder starts monitoring the field of view for changes Temporary change of scene A large crate has been placed in the room Click Snooze If the scene is still changed and will be moved within 24 hours another alert appears in 24 hours 72 Administrator Console User Manual Configuring Camera Obstruction Detection A recorder can automatically detect when a camera s field of view has been obstructed by an object This feature is useful when you are monitoring several cameras at different organizations and want to be notified of an obstructed camera within five to 30 minutes The following example provides a scenario where you could use camera obstruction detection Scenario You are monitoring a small room with two ATMs Problem In the past you have had problems with individuals covering the camera with a jacket and vandalizing the ATMs during the early morning hours Resolution Enable camera obstruction detection to detect when the camera s field of view is completely covered by an object When the camera is obstructed you receive an alert from the recorder and security staff can investigate To configure camera obstruction detection you must first enable th
70. Camera or Encoder s Web Page Many IP cameras and encoders have a built in configuration tool that is accessible from a Web page stored within its software The configuration tool lets you customize the capture and display settings in addition to other options You can launch the Web based configuration tool directly from the Administrator Console Before you can configure the IP camera or encoder settings you must first configure the Administrator Console to communicate with the IP camera or encoder You can specify the required information using the Installer Console or by switching to the Device Installation task type For more information see Adding Removing and Configuring IP Cameras or Encoders on page 60 or the Installing a Recorder and Testing Peripheral Connections Quick Steps publication included on your March Networks CD To access an IP camera or encoder s Web page 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel 3 Click Cameras The Cameras page appears 4 In the Settings column on the left click Operation 5 Click an IP camera or encoder 6 Click Camera Web Page The Web based configuration tool appears If a tool is not available instructions appear Enabling and Configuring Video Motion Detection Recorders have built in motion detection abilities that allow them to flag activity as a distinct video motion alarm If you are working with an
71. Configuring How a Recorder Responds to Events You can configure the recorder to perform certain activities when events occur This lets you maximize your surveillance system to ensure that you are notified of the activities in which you are interested Events can include alarms triggered by a peripheral device such as a door contact alarm or can include scheduled activities such as detecting video motion alarms when business hours end There are three items you need to think about when specifying how the recorder responds to an event e Trigger Something that prompts the recorder to perform an activity A trigger can be a physical device such as a door contact alarm A trigger can also be a scheduled time period e Action The activity you want the recorder to perform e Target The peripheral that the recorder uses to perform the action The following example explains how an action is implemented using an alarm input trigger Scenario You are monitoring an inventory room at your retail store Problem You want to record video when someone enters the room however your lighting system is set to turn off after 30 minutes preventing you from capturing clear video Resolution Assign an Activate Switch action to a door contact alarm input installed on the door Choose the light switch as the target peripheral When the door opens the light turns on allowing the recorder to capture clear video of the activity The following exam
72. Console User Manual 5 Under Carry out this upgrade click one of the following options e Using update schedules e Immediately unscheduled NOTE If the update does not complete successfully an error message appears in the Upgrade Status column You can clear the message by clicking Clear Status Reviewing Update History The ESM maintains a history of all updates it performs You can review the history for each unit to see which updates have been applied view which user made the change and determine the time the change occurred To review the update history 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 2 Ensure the Device Update task type is selected 3 Click a recorder in the Device Selector panel 4 Click View Audit Log ESM Update Audit Log Audit log retrieved for device 115 Set device Schedule Set device Schedule Set device Schedule Set device Schedule Set device Schedule 3 12 2009 2 26 51 PM 3 12 2009 2 26 38 PM 3 12 2009 2 26 29 PM 3 12 2009 2 22 26 PM 3 12 2009 2 20 49 PM No schedule No schedule No schedule No schedule No schedule Performing Advanced Enterprise Service Manager Tasks 207 Specifying the Server Connection Order To ensure redundant support for your recorders you can configure up to four secondary servers within your ESM If the primary server encounters a problem for example it loses net
73. Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 2 Ensure the User Management task type is selected 3 Click ESM Audit Settings The ESM Audit Settings dialog box appears ESM Audit Settings Keep ESM Audit logs for 1184 days Cancel ESM Audit Policies j 4 In the Keep ESM Audit logs for list select the amount of time you want the system to keep the logs for Audit log entries older than the specified duration are deleted 5 Click OK Viewing the Recorder Audit Report The recorder maintains a history of users that have accessed it You can review the recorder s audit report to view a summary of interaction between the recorder and the software applications including the Administrator Console Installer Console Investigator Live Monitoring Console ESM and the unit s built in provisioning interface 194 Administrator Console User Manual To view the recorder audit report 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 Ensure the Device Management task type is selected Click a recorder in the Device Selector panel Click View Audit Report Review the list of reported activities that appear in the Audit Report dialog box i os To copy export or print the recorder audit report Click Copy Export or Print e Copy saves the contents of the
74. IP audio input the available Compression Quality options may vary depending on the IP camera model For information about audio compression see the documentation accompanying the IP camera When the recorder is streaming live audio and video over a low bandwidth network connection audio may be delivered before video Auto reset Period The duration after which you want control of an audio output such as an intercom to timeout For example if you specify five minutes and an individual has been using the Talk feature in the Investigator for more than five minutes the peripheral automatically turns off Access Level The authorization level a user must have to access the audio device using the March Networks software applications such as the Investigator Users can access peripherals with an equivalent or lower access level than what is set in their profile For example a user with an access level of five can access peripherals set to five or lower For information about specifying a user s access level see Creating User Profiles and Accounts on page 188 Note If you are not working with an ESM you do not need to specify an access level However if you plan to install an ESM in the future we recommend you set the access level as each recorder is installed at your site Tip You can create a covert or hidden microphone by assigning it an access level that is higher than the user access levels Recording Method
75. IP camera be aware that not all IP cameras support video motion detection 62 Administrator Console User Manual Enabling Video Motion Detection Before you can configure video motion detection you must enable it If the camera has been set as a people counting camera you cannot configure it to detect motion For information about people counting cameras see Configuring People Counting on page 83 To enable video motion detection 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel 3 Click Cameras The Cameras page appears 4 In the Settings column on the left click Video Motion Detection 5 Click an enabled camera 6 Click the settings bar above the Detect Video Motion column and click Yes bo Video Motion Detection 52 Field of View Monitoring z Camera Obstruction De nay Area Obstruction Detec B People Counting k23 Facial Detection To Loitering Detection 3 Perimeter Protection nay Occupancy Detection B24 Queue Length Monitoring 7 Click Apply Settings NjA NjA NjA NjA Yes ATM Boo Yes ATM Boo Yes ATMLobby Yes POS Ter Yes POS Ter Yes POS Ter Yes Yes Yes Yes Yes Yes Yes view Live MD Settings Configuring Cameras 63 Isolating Areas Monitored for Motion Recorders can monitor all activity within the camera s field of view or you can isolate areas that you want to mo
76. Limit the retention of all evidence data on device to days check box Important If evidence is retained that exceeds the specified limit it is automatically deleted when you change this setting For example if you specify that you do not want to retain more than 30 days of evidence and there are 40 days of evidence retained the 10 oldest days of evidence are deleted The retention limit must meet the following criteria e It must be seven days or more e It must be greater than the value specified in the Send warning if evidence data in the CRB falls below box e It must be greater than the values specified in the Long term and Extended term boxes 42 Administrator Console User Manual To review retention information for a recorder 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel 3 Click Storage The Storage page appears 4 Review the retention information that appears The following table outlines the information that appears lt gt Storage Settings Eastern Branches New York Albion Recorder05 Wade General S Storage Cameras Audio Alarms Dataports 9 Switches Qa Schedules Actions amp Summary Device Recorder Information Recorder05 Retention Type Oldest Recording Date Configured Retention Current Retention Predicted Retention CRB 8 31 2008 N A 148 days 361 days Long No Recordings 20 days Not Configured Not Config
77. Networks CD 2 Ensure the Administrator Console is connected to the primary ESM For more information see Connecting to an ESM on page 16 3 Ensure the ESM Management task type is selected 4 Click an ESM server in the ESM Servers list 5 Click Add Server The Add Server to ESM dialog box appears 6 Type the ESM IP address or network name in the Server address box 7 Click OK The ESM server appears in the ESM Servers list Performing Advanced Enterprise Service Manager Tasks 183 Ensure the computers with the installed ESMs can communicate with one another by using the ping command Review the ESM s status to confirm that it is connected see To review the ESM s general information on page 182 Add Server to ESM Server address k Cancel Activating ESM Services You can install services on the ESM to make additional features available After services are installed and activated you can launch the corresponding application to take advantage of the new features Services are installed on the ESM using the March Networks CD provided at the time of purchase To 1 p activate an ESM service Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 Ensure the ESM Management task type is selected Click an ESM server in the ESM Servers list Click Services The Service Activation dialog box appears Click a service and the
78. ORKS VideoSphere Shadow Archive and the MARCH NETWORKS and VideoSphere logos are trademarks of March Networks Corporation All other trademarks are the property of their respective owners Notice of Rights The software described in this document is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of those agreements The contents of this manual and accompanying software are protected by copyright No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical recording or otherwise without the prior written permission of March Networks Corporation Part Number MC 23897 1 0 Most Recent Revision June 2 2010 Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Table of Contents Welcome to the Administrator Console csceccccveccccncccucccseucsseusvens 1 Components of the Administrator Console 0 ce cece cece eee eee ence eens 2 Recorder Installation Configuration and Maintenance 0 0 000 c eee 3 Multi Site Management of Recorders 00 00 c cece cece eee cece eee ees 3 Understanding the Product Suite 00 cee cence nee eee 4 Installing Uninstalling and Starting the Administrator Console seeeseeeees 7 System Requirements 6 cece een eee n nee a e e es 8 Installing the Administrator
79. Output Video _ Loss Prevention Office Close Physical Upstairs Fire Escape Open Physical Upstairs Fire Escape Close Physical Emergency Exit Open Physical Emergency Exit Close Physical Back Door Open Physical Back Door Close Physical Nighttime Motion Open Physical Action 1 Nighttime Motion Close Physical Action 1 Action Editor Nighttime Motion Open Retain Evidence Action Action Name Target List_ Targets Camera 17 Customer Observation Electronics Section IP Audio input 3 TO Aveda tenes Electronics Section Configured Retention Rename Remove Long term Ltt 4 In the Event Triggers list click a trigger You can use a schedule as a trigger When the trigger is a schedule some action settings are unavailable For information about creating schedules see Creating Schedules on page 125 IMPORTANT If the Critical Recording Buffer is disabled and you want to retain evidence you must select a trigger and configure the Retain Evidence Data action If this action is not configured the recorder will not retain any evidence For information about the CRB see Configuring and Reviewing Evidence Retention on page 40 5 Click Add and then click an action Configuring Actions 131 6 Customize the action settings outlined in the following sections If you change one or more settings you can click Apply Settings to save the change or Cancel Setting
80. SM these licenses must be added to the ESM For information about adding licenses to an ESM see Adding Licenses on page 187 34 Administrator Console User Manual If a recorder no longer requires a license you can return it to the ESM so it can be applied to other units To obtain licenses from the ESM 1 Ensure the Device Installation task type is selected 2 Click a recorder in the Device Selector panel 3 Click Licenses The Licenses page appears 4 Under License Summary click Obtain from ESM The Obtain Licenses dialog box appears Obtain Licenses Please select the type of license and the number of licenses to obtain from the ESM License type rea Obstruction Detection unlimited Number of licenses 1 E 5 Click a license type in the License type list 6 In the Number of licenses box type or select the number of licenses you want Depending on the type of license you added you can do the following after the license is installed and validated e If you are adding a license that allows a recorder to register with the ESM you can now register the unit with the ESM e If you are adding a license to make a feature available such as camera obstruction detection or people counting you can now access and configure the feature e Ifyou are adding an upgrade license you can proceed to upgrade the recorder as outlined in Upgrading Recorder Software on page 155 To return licenses t
81. Save Changes e Under Alarms enable Perimeter Protection on the source that is configured for Perimeter Protection and then click Submit Please note this step is only required when you are working with an Edge 4 Encoder or a CamPX Dome IP camera Configuring Queue Length Monitoring March Networks IP cameras and encoders have built in queue length monitoring abilities that allow them to detect when the number of people in a waiting area exceeds a specified capacity Scenario You are monitoring an airport check in area Problem You want to know when the number of travellers waiting to check in for their flights exceeds a certain level so that more kiosks can be opened Resolution On an IP camera that is capturing video from the security area enable queue length monitoring Specify the size of the waiting area and the percentage of the area that must be filled with waiting people before an alarm is triggered For a list of IP cameras and encoders that support this feature contact your March Networks representative After this feature is enabled and configured security staff and investigators can use the Live Monitoring Console to alert them to changes in the waiting area capacity or they can use the Investigator to review alarms that have already occurred Before you configure this feature ensure the IP camera or encoder that you are monitoring is set up to maximize the queue length monitoring feature For more information see th
82. Site Selector does not show individual recorders To view the individual recorders that are grouped within the site click the site and then review the Organization Path column in the Camera Terminal Mapping list LA Administrator Console File Tasks Help MARCH NETWORKS Administrator Console Connected to ESM A oe VideoSphere Financial Site Management chia V Site Selector Eastern Branches New York Albion Financial Transaction Investigation Licenses Used 0 of 0 SR Concord Camera Terminal Mapping Branch Bank Number 2243 Branch Number 1 SP Jackson H Mew Jersey 2 rey ane EO H Freehold EES Rocky il Se Eastern Branches New York Albio ATM Booth 1 H Trenton Eastern Branches New York Albio ATM Booth 2 B New York Seq Eastern Branches New York albio ATM Booth 3 S Eastern Branches New York Albio Emergency Exit gS Eastern Branches New York Albio Front Entrance Wide View SF Monticello Plattsburgh H Syracuse SP Watertown E Pennsylvania H Edwardsville H Harrisburg H Seneca E Rhode Island Mapleville E Providence ATM H Tiverton Bs o Vermont E Mendon H Montpelier GP Northern Branches S Southern Branches Mapping Editor ATM Booth 4 View Image view Live Double click on a camera item to begin mapping Performing Additional Financial and Retail Site Management Tasks 215 Configuring the ESM to Automatically Link Video to Financial Transa
83. Terminal 1 Local More Clear Minimal retention POS Terminal 2 Local More Clear Minimal retention POS Terminal 3 Local More Clear Minimal retention POS Terminal 4 Local More Clear Minimal retention POS Terminal 5 Local More Clear Minimal retention Customer Servi Local More Clear Minimal retention In Store Speaker Local More Clear Minimal retention Front Door Spe Local More Clear Minimal retention Back Door Spea Local More Clear Minimal retention Audio output 4 Local More Clear Minimal retention Audio output 5 Local More Clear Minimal retention 5 5 5 5 8 5 5 5 5 5 5 Audio output 6 Local More Clear Minimal retention 108 Administrator Console User Manual Recorder Audio Settings The following table describes the audio settings for the recorder Audio Setting Description Name The name that identifies the audio input or output This name helps you identify the peripheral Enabled Specifies whether the peripheral is enabled When it is enabled you can configure its settings and access live audio audio is not captured recorded or streamed when the peripheral is disabled Compression Quality The audio quality such as Most Clear More Clear More Compressed or Most Compressed Important Clearer audio requires more storage space than more compressed audio The option you choose also impacts how much network bandwidth the recorder uses when streaming audio Notes lf you are configuring an
84. Used Not Used Not Used Not Used Sync Loss OK OK OK OK OK OK Sync Loss OK OK OK Not Used Not Used Not Used Not Used Not Used Not Used Not Used NjA NjA NJA NjA NjA NJA NJA NjA NjA NjA NjA Not Used Not Used Not Used Not Used Not Used Not Used Not Used 4 Click an analog camera and view the live image that appears to the right of the camera list If adjustments are required you can physically move the camera and see the effect of your change NOTE Click Update Camera Thumbnail to capture a preview image that Investigator users will see when reviewing the camera list The recorder generates a preview image from the live view that appears at the moment Testing IP Cameras that you clicked Update Camera Thumbnail You can assign an IP camera to a recorder After you add basic information including the camera s IP address you can perform advanced functions such as viewing troubleshooting information and camera details viewing and resetting data rates forcing a re connection between the recorder and the IP camera and viewing the IP camera s Web page NOTE For more information about cameras see Configuring Cameras on page 49 To assign an IP camera 1 Ensure that the Device Installation task type is selected 2 In the Device Selector panel select the recorder that the IP camera is connected to Device Installation Tasks 25 aS wa FF Y Click Cameras Select an un
85. York Albion Recorder07 Administration Update Files Update Schedules Settings Entire Organization Organization Path Address Serial Number Network Name Model ESM ID ESM Status ESM Status Time py Eastern Branches P Eastern Branches New York Albion 10 51 140 172 KBAATE693 Recorder0 4316C 115 Connected 4 8 2009 1 27 5 g Delaware Maine ie Maryland E Massachusetts E vermont New York D New E Central Branches wp San Diego g Vancouver lt Upgrade Device View Upgrade History Set Update Schedule Set Release Run Program View Audit Log 3 Review the details outlined in the following table Recorder Update Info Description Organization Path Indicates the folders within which the recorder is organized This path is set up using the Device Management task type For information about organizing recorders see Organizing Recorders and Exporting the Recorder List on page 149 Address The IP address of the unit including the port Serial Number The unique serial number provided to the unit for identification The serial number also appears on the label on the outside of the recorder Network Name The unit s network name The network name is specified using the Device Configuration task type on the General page For more information see Specifying General Options on page 37 Model The unit model for example 4416 repre
86. Z Cameras using Software Controls on page 54 e Using a joystick connected to both your computer and the PTZ camera as outlined in Configuring and Adjusting PTZ Cameras Remotely Using a Joystick on page 56 Configuring Cameras 53 Configuring and Adjusting PTZ Cameras using Software Controls You can use the Administrator Console s built in tools to adjust a PTZ camera s field of view and to set up preset camera views Preset camera views let users quickly move the camera s field of view to a particular location A camera must be configured as a PTZ camera in the Installer Console or through the Device Installation task type before you can control it For information about configuring a PTZ camera see the Installing a Recorder and Testing Device Connections Quick Steps publication If you are working with an IP PTZ camera see Adding Removing and Configuring IP Cameras or Encoders on page 60 To adjust a PTZ camera 1 2 3 Ensure the Device Configuration task type is selected Click a recorder in the Device Selector panel Click Cameras The Cameras page appears In the Settings column on the left click Operation Click an enabled camera Click Control PTZ The COM Port Selection dialog box appears Click the COM port you want the camera to use and then click OK Do one of the following To move the PTZ camera s field of view to a pre defined spot click a preset view under Preset Setti
87. a recorder license such as a recorder upgrade license you can add it to the unit For organizations that use an ESM to centrally manage licenses you can configure the recorder to obtain its license from the ESM For more information see Obtaining a License from the ESM and Applying it to a Recorder on page 34 To add a license to a recorder Ensure the Device Installation task type is selected Click a recorder in the Device Selector panel Click Licenses Under Installed Keys click Add The Add License Key dialog box appears oe a 5 In the License key box type the license key that you purchased After the license key is installed and validated any functionality that was provided as part of the license is available For example you can proceed to upgrade the recorder as outlined in Upgrading Recorder Software on page 155 a Licenses Settings for Eastern Branches New York Albion Recorder05 gt Details Network Licenses ER services Storage e Cameras Audio Alarms E Dataports Switches oy System ID KBAA02229 Installed Keys No keys installed Obtaining a License from the ESM and Applying it to a Recorder When ESM licenses are installed they are stored centrally on the ESM As you require licenses for your recorders you can use the Administrator Console to obtain the licenses from the ESM and apply them to your units Before you can obtain licenses from the E
88. actions and automatically view the video captured during the transaction The Financial Site Management task type is only available when e You have purchased a Financial Transaction Investigation software license e The Financial Transaction Investigation service is activated on the ESM e The Administrator Console is connected to the ESM For information about connecting to an ESM see Connecting to an ESM on page 16 e Your user profile is configured with access to the Financial Site Management feature Users must have the appropriate user rights before they can search for transactions For information about setting user rights see Creating User Profiles and Accounts on page 188 Understanding Recorder Organization Financial Site Management Page The Site Selector on the Financial Site Management page shows the sites at your organization Each site can contain one or more recorders If you are connected through dial up the connection is lost if you switch task types The way recorders are grouped within folders on the Device Management page determines how sites are organized in the Site Selector For information about organizing recorders see Organizing Recorders and Exporting the Recorder List on page 149 If you have recently reorganized the recorders on the Device Management page it may take a moment before the changes are reflected in the Site Selector 214 Administrator Console User Manual The
89. ail The thumbnail is a reference image that Investigator users will see when reviewing the camera listing and helps users identify the camera they want to view NOTE For more information about cameras see Configuring Cameras on page 49 To test an analog camera 1 Ensure that the Device Installation task type is selected 2 In the Device Selector panel click the recorder that the analog camera is connected to 24 Administrator Console User Manual 3 Click Cameras oH Cameras Camera 5 Details S Network J qQ Licenses y services S Storage Q Cameras je Audio Qa Alarms a Dataports Pe Switches Camera List Camera Grid Live View Update Camera Thumbnail J Type Serial FiW Revision Analog Analog Analog Analog Analog Analog Analog Analog Analog Analog Analog Analog Analog Analog Analog Camera 1 Camera 2 Camera 3 Camera 4 a5 Camera 6 Camera 7 Camera amp Camera 9 Camera 10 Camera 11 Camera 12 Camera 13 Camera 14 Camera 15 Camera 16 IP Camera 1 IP Camera 2 IP Camera 3 IP Camera 4 IP Camera 5 IP Camera 6 IP Camera 7 Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Not Used Not Used Not Used Not
90. al C E A O E D9 E OB BoB BoB Go oO oO oO oO Oo Alarm 15 Local 112 Administrator Console User Manual Alarm Setting Description Name The name that identifies the alarm This name helps administrators identify the alarm Enabled Indicates that the alarm is enabled and the recorder can detect alarms Note If you disable an alarm and remove the Alarm Option Kit from the recorder you must reboot the recorder and then handle the Missing Hardware alert that appears After you complete this step the alarm is removed from the Administrator Console For more information see Rebooting a Recorder on page 179 or Monitoring Health on page 159 Detect Always Enables the recorder to continuously monitor the alarm and detect when it is triggered Open Delay The amount of time the alarm remains in the open state before it is flagged as an alarm event For example if you are monitoring a door you can set the recorder to notify you of an alarm event when the door is open for 60 seconds or more Open State The descriptive name of the open state This name appears in the Investigator searches to help users identify the alarm state Close Delay The amount of time the alarm must be in the closed state before it is flagged as an event Closed State The descriptive name of the closed state This name appears in the Investigator searches to help users identify the alarm sta
91. alyzing the camera s field of view During this calibration period the recorder notes the types of activity and changes that occur each day to gather details on how a typical view would look After seven days it uses these details to detect changes to the field of view When the calibration period ends the recorder uses the details it has gathered to detect changes to the camera s field of view You can set the recorder to automatically generate an alert so that when a significant change occurs and lasts for at least 24 hours excluding times of very low light you are notified of the change When an alert occurs the camera turns bold and the status is Changed in the State column Unused Licenses ATM Lobby Input amp Name Input Enabled Send FOV Alerts ATM Booth Left Yes Monitoring Yes ATM Booth Right Yes Monitoring Yes ATM Lobby Yes Changed N A POS Terminal 1 Yes Monitoring Yes POS Terminal 2 Yes Monitoring Yes POS Terminal 3 Yes Monitoring Yes Teller Line Yes Monitoring Yes Teller 1 Yes Monitoring Yes Teller 2 Yes Monitoring Yes Camera 17 Yes Monitoring Yes IP Camera 1 NjA Monitoring Yes IP Camera 3 NJA Monitoring Yes After an alert has occurred you can respond to the alert and reset the field of view 68 Administrator Console User Manual Reviewing the Field of View Monitoring Status When you enable a camera the recorder immediately starts monitoring it for field of view changes At any time you
92. amera 5 In the Mapping Editor type the POS terminal number in the Assigned Terminal box 6 Press ENTER to accept the value 7 Click Apply Camera Terminal Mapping Store Number 2243 Organization Path Enabled Gatom Branches New York Albion co Eastern Branches New York Albion G Eastern Branches New York Albion G Eastern Branches New York Albion S Eastern Branches New York Albion amp Eastern Branches New York Albion SS Eastern Branches New York Albion pd Eastern Branches New York Albion SS Eastern Branches New York Albion Eastern Branches New York Albion ns Mapping Editor POS Terminal 6 ATM Booth Customer Observation Electronics Section Parking Lot POS Terminal 1 POS Terminal 2 POS Terminal 3 POS Terminal 4 POS Terminal 5 Double click on a camera item to begin mapping Assigned Terminal 220 Administrator Console User Manual Access level Action Alarm source Analog camera DHCP Docking station ESM Glossary The authorization level a user must have to access recorders or peripherals using the March Networks software applications such as the Investigator Users can access recorders and peripherals with an equivalent or lower number than what is set in their profile For example a user with an access level of five can access recorders and peripherals set to five or lower The access level can range from one to 10 one
93. aneous recorder connections that can be made the default is five e For recorders running Release 5 5 and later of the recorder software upgrade the recorder s software For information about purchasing licenses contact your March Networks Certified Solutions Provider To add alicense 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 2 Ensure the ESM Management task type is selected 3 Click Licenses 4 Under Installed Keys click Add The Add License Key dialog box appears Performing Advanced Enterprise Service Manager Tasks 187 5 In the License Key box type the license key Add License Key Specify the license key to install on the Enterprise Service Manager License key i Cancel U4QBXHUWB5TP42S SK5MY158Z4E Add Creating User Profiles and Accounts You can manage the system s users by controlling the application areas they are allowed to use You can also restrict users by giving them access to particular recorders To do so you must create user profiles and accounts The following example provides a scenario where you might restrict user access Scenario Your retail store has three main user types loss prevention officers store managers and system administrators Each type of user has a unique requirement for accessing the recorder The loss prevention officer wants to locate video evidence the store mana
94. ar in bold Selecting an enabled alarm and then clicking Enabled will disable the alarm e Double click the Frames Per Second FPS value and type the capture rate e Double click the value for Min Size and then click the pencil icon e On the live image use your mouse to draw the minimum size of a detectable face from eyebrows to chin Faces smaller than this size will be ignored e Double click the value for Max Size and then click the pencil icon Configuring Video Analytic Features 105 e Click and drag in the video image to draw the maximum size of a detectable face from eyebrows to chin Faces larger than this size will be ignored e Double click the Confidence value and set a margin of error for detectable faces e Double click the Trigger Threshold ms value and set a minimum trigger threshold time e Click Save Changes e Under Alarms enable Facial Detection on the source that is configured for Facial Detection and then click Submit Please note this step is only required when you are working with an Edge 4 Encoder or a CamPX Dome IP camera 106 Administrator Console User Manual Chapter 9 Configuring Audio Recorders can retain and stream audio captured by connected audio inputs and outputs such as microphones and intercoms By default the recorder is preconfigured with settings that are appropriate for most environments You can adjust these settings to meet your audio capture recording and
95. arting the Administrator Console 9 Accessing Recorders This chapter describes the various ways to access recorders The following topics are covered e Connecting to Recorders on page 12 e Configuring a Dial Up Recorder on page 13 Accessing a Dial Up Recorder on page 15 Accessing an Intermittently Connected Recorder on page 15 e Connecting to an ESM on page 16 Connecting to Recorders When you start the Administrator Console one of the scenarios listed in the table below occurs Scenario Example and details The Device Selector panel is empty Click Detect Devices to automatically add recorders to the list or click the Add Device button to manually add a Device Selector No device selected Z Entire Organization recorder using its IP address or network name For details see To add a recorder on page 12 A list of previously added recorders Click a recorder to access it Device Selector No device selected If you want to access a recorder that is wy appears P managed by an ESM you must connect 2 Eug Organization to the ESM before the recorder will Eastern Branches PEastern Branch 10 51 140 appear in the panel For more g western anes information see Connecting to an ESM E Southern Branches 16 Northern Branches onipageio You are prompted for a z Log on to the ESM For more information password
96. ask type is selected 2 Click a recorder in the Device Selector panel Device Selector New York Albion Recorder07 Maryland Massachusetts New York WD hew York Albion Record WD New York Albion Record 10 51 140 138 10 51 140 172 f A Organization Path Click Cameras The Cameras page appears In the Settings column on the left click Occupancy Detection Click an IP camera or encoder Only IP cameras and encoders that support this feature appear For a list of supported IP cameras contact your March Networks representative Click the settings bar above the Analytic Enabled column and click Yes Click Apply Settings Please note that when you enable the analytic you are enabling the recorder to receive analytic details from the IP camera or encoder You must also enable and configure the analytic on the IP camera or encoder as outlined in the remaining steps IP Camer Exactly Pes Dead Ds TT IP Camera 1 Exactly IP Camera 4 Exactly IP Camera 5 IP Camera 6 Exactly Exactly 96 Administrator Console User Manual 8 Click the settings bar above the Comparison column and click either Exactly or More than This setting defines the occupancy threshold 9 Click the settings bar above the Occupancy Threshold column and click a threshold number 10 Click Apply Settings 11 Click Camera Analytics Page 12 Type your user name and password to log on to the Web page
97. assigned IP camera in the list From the Camera Brand list select the camera manufacturer From the Camera Model list select the IP camera model If the IP camera is a PTZ camera ensure you select the appropriate model In the Address field type the camera s IP address Note The camera s IP address is required to assign it to a recorder To obtain the IP address see the documentation accompanying the IP camera In the Port field type the camera s port Note The port is the default used for the selected camera brand and model It automatically updates when a new camera model or brand is specified Perform any or all of the following tasks e If the camera requires authentication enter a login ID for the camera in the Login field and enter a password in the Password field e If more than one mode is supported on the camera model select JPEG or MPEG4 in the Camera Mode list If the camera supports multiple video channels select a channel in the Channel list Click Apply The recorder connects to the IP camera and a live video stream displays To view the IP camera status Ensure the Device Installation task type is selected In the Device Selector panel select the recorder that the IP camera is connected to Click Cameras Select an IP camera in the list Click Advanced Note that if you have not configured the IP camera s settings the Advanced button does not appear You must first configure the IP camera as
98. assthrough dataport device with a joystick you must connect the external device controller to your computer s COM port and then specify the COM port used for communication To specify the default COM port for passthrough PTZ communication 1 On the File menu click Preferences The Preferences dialog box appears 2 Click the PTZ Settings tab 3 Select the Always use the following COM port with a PTZ joystick check box and click an available COM port in the COM Port list 4 Click OK Additional Dataport Configuration Options In addition to the options mentioned in this chapter you can perform the following activities to further customize how the recorder works with connected dataports e Customize PTZ cameras For example move a PTZ camera s field of view and define preset views For more information see Configuring and Adjusting PTZ Cameras on page 53 To control a PTZ camera from your desktop see Configuring and Adjusting PTZ Cameras using Software Controls on page 54 and Configuring and Adjusting PTZ Cameras Remotely Using a Joystick on page 56 e Schedule activities For example define time periods during which you want a PTZ camera to show a particular view For more information see Creating Schedules on page 125 e Specify how the recorder responds to events For example customize the recorder to move a PTZ camera to a preset view when a particular activity occurs For more information se
99. ate and time you specify If you click Older than specify a date in the this date calendar and type or select a time in the and this time box 4 Click Search A list of alarm responses appears A search yields a maximum of 1000 results If the results exceed this number the 1000 oldest results are shown For alarms triggered by IP cameras or encoders two alarm responses will appear Triggered by device to indicate when the IP camera or encoder triggered the alarm and Received by ESM to indicate when the ESM received the alarm 172 Administrator Console User Manual To refine the list of alarm responses 1 In the list of search results within the ESM Response Log dialog box click a result 2 Click a Refine List button above the column you want to refine a el oo Unassigned Received by ESM Unassigned Received by ESM Unassigned Received by ESM 3 In the refinement list that appears type or select a refinement option No refinement a State Change Received by ESM admin Unassigned W Unassigned Received by ESM Unassigned Received by ESM NOTE To clear the refinement click a refinement list and then click No Refinement Repeat this task for any other refined columns To view alarm response details 1 Ensure the Alarm Management task type is selected 2 In the list of search results within the ESM Response Log dialog box click a result that has an alarm ID and then click View Response De
100. ate gt Where lt state gt is either 0 for open or 1 for closed Where lt virtual alarm index gt is the index of the virtual network alarm For example 1 0 indicates that the Network_Basic_1 alarm is in the open state The default state of the virtual network alarm is open The state of a virtual network alarm can only be changed using a third party application When the recorder is rebooted or restarted all virtual network alarms are reset to the default open state When you configure virtual network alarms using the third party application ensure the alarm trigger state is the closed state Additional Alarm Configuration Options In addition to the options mentioned in this chapter you can specify how the recorder responds to events For example customize the recorder to detect alarms after business hours end For more information see Configuring Actions on page 129 Configuring Alarms 115 116 Administrator Console User Manual Chapter 11 Configuring Dataports The Administrator Console lets you enable and configure dataports such as PTZ cameras passthrough PTZ dataports and text capture units The following topics are covered in this chapter e Dataport Types on page 118 e Enabling and Configuring Dataports on page 118 e Specifying the Default COM Port for Passthrough PTZ Communication on page 120 e Additional Dataport Configuration Options on page 120 Data
101. ate the recorder uses to retain video Note The Divisor Low fps column shows two numbers The first number the divisor is used to calculate the low frame rate which is used to retain video flagged for long or extended retention The second number in brackets is the low frame rate which the software obtains by dividing the high frame rate by the divisor For example 1 5 means one frame is captured every five seconds e For an example scenario see page 53 Note If the camera has been set as a people counting camera you cannot edit the low frame rate Group Tag The name you can provide to one or more cameras which helps investigators quickly find evidence for a specific scenario For example if investigators at your organization typically view video from cameras A B and C when investigating activity at the service desk specify Service Desk as the group tag for cameras A B and C When users open the Investigator the cameras automatically appear in a group labeled Service Desk providing them with quick access to cameras A B and C Tip To specify multiple groups separate group names using a comma or a semicolon Linked Audio Associates an audio input such as a microphone with the camera When enabled audio is automatically associated to the video Access Level The authorization level a user must have to access live or recorded video from the camera using the March Networks s
102. ave Reviewed an Alert on page 161 e Configuring Notification of Health Alerts on page 163 Viewing Alert Details and Corrective Actions Alert Information The Alert Inbox shows all of the alerts experienced by the recorders you are monitoring and provides corrective actions you can take When field of view monitoring or camera obstruction detection is enabled warnings are generated to notify you of camera changes or obstructed cameras For information about responding to field of view alerts and camera obstruction alerts see To respond to field of view alerts on page 71 and To respond to camera obstruction alerts on page 75 To view alert details and corrective actions 1 Ensure the Health Monitoring task type is selected Click an alert in the Alert Inbox Click Show Details Review the alert details and corrective actions The following table outlines the alert information that appears SS oh Description Severity Indicates whether the alert severity is critical fault or a warning Organization Path Indicates the folders within which the recorder is organized This path is set up using the Device Management task type For information about organizing recorders see Organizing Recorders and Exporting the Recorder List on page 149 Description Provides a description of the alert Source Indicates the recorder that triggered the alert State Indicates whether the alert
103. be deleted after a minimal retention period Use the audio configuration settings for each input to activate this feature Duration of minimal retention period minute s Use the options below to limit the retention of evidence to a specified number of days No evidence data on the device will be kept past the specified number of days when this feature is enabled Limit the retention of all evidence data on device to day s Table 2 Evidence Retention Settings Setting Description Disable CRB Indicates whether the recorder should continually capture and retain evidence When the CRB is disabled the recorder only captures and retains video audio and text evidence when triggered by an alarm ora schedule Important The recorder captures and retains video audio and text evidence on the hard drive by default If you disable the CRB the recorder will not retain any evidence unless recording is triggered by an alarm or schedule This also means that evidence captured before the alarm or schedule also referred to as pre event evidence will not be available because the recorder was not continually capturing and retaining evidence If the CRB is disabled and you want to retain evidence you must configure the Retain Evidence Data action or create a schedule For more information see Configuring Actions on page 129 or Creating Schedules on page 125 Note When evidence retention is enabled or disabled the change is
104. bionfRecord 10 51 140 172 E Albion Recordero5 3 Click Cameras The Cameras page appears 4 In the Settings column on the left click Loitering Detection 5 Click an IP camera or encoder NOTE Only IP cameras that support this feature appear For a list of supported IP cameras contact your March Networks representative 6 Click the settings bar above the Analytic Enabled column and click Yes 7 Click Apply Settings Please note that when you enable the analytic you are enabling the recorder to receive analytic details from the IP camera or encoder You must also enable and configure the analytic on the IP camera or encoder as outlined in the remaining steps Settings Unused Licenses IP Camer X Operation 0 Input Name Input Enabled _ Analytic Enabled Fo video Motion Detection 0 IP Camera 1 B24 Field of view Monitoring 0 o Camera Obstruction Detection 0 Xe 4rea Obstruction Detection 0 B53 People Counting 0 Ro Facial Detection 0 te Loitering Detection 0 0 0 0 IP Camera 4 IP Camera 5 IP Camera 6 B24 Perimeter Protection o Occupancy Detection View Live Camera Analytics Page B24 Queue Length Monitoring 94 Administrator Console User Manual 8 Click Camera Analytics Page 9 Type your user name and password to log on to the Web page 10 Using the Web page perform the following steps to configure the Loitering Alarm settings e If you have not yet done so
105. ce Make Model Serial Number Enabled state Switch 1 Unknown Unknown Switch 2 Unknown Unknown Unknown Unknown Switch 4 Unknown Unknown 4 Review the switch information that appears on the Switches page 5 Select a switch output and click Switch On or Switch Off to test switch operation Device Installation Tasks 31 32 Administrator Console User Manual Chapter 5 Applying Licenses to Recorders If your organization has purchased a license for your recorder you can apply it to the unit Licenses are used for a variety of functions in the March Networks software which include e Allowing recorders to register with the ESM e Enabling features on the recorder such as camera obstruction detection or people counting e Allowing you to upgrade the recorder to the latest software release for recorders running Release 5 5 and later Depending on the type of license you purchased you will work with licenses in a slightly different manner e Recorder license Add the license to a recorder e ESM license Obtain a license from the ESM and apply it to the recorder For information about purchasing licenses contact your March Networks Sales representative The following topics are covered in this chapter e Adding Licenses to a Recorder on page 34 e Obtaining a License from the ESM and Applying it to a Recorder on page 34 Adding Licenses to a Recorder If you purchased
106. chedule configured to start at 9 00 A M starts at 9 00 A M Los Angeles time For information about time zones see Configuring a Recorder Clock on page 39 Scenario You are monitoring your retail store for motion during the evenings to detect unauthorized individuals in the store while it is closed Problem You are only interested in monitoring motion that occurs after business hours end You do not want to monitor motion while customers are shopping in the store Resolution Select the default Business Hours schedule which specifies that business hours are from 9 00 A M to 5 00 P M during weekdays After you specify the hours the next step is to configure the recorder to detect motion during the scheduled hours Details are provided in Configuring Actions on page 129 In addition to the options mentioned in this chapter you can specify how the recorder responds to events For example configure the recorder to perform a particular activity such as detect motion or monitor an alarm input during the scheduled hours For more information see Configuring Actions on page 129 Creating a Schedule The following procedure describes how to create a schedule To create a schedule 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel P Device Selector New York Albion Recorder07 yp Maryland Organization Path Address ie Massachusetts DV new Yor
107. ck a camera that has area obstruction detection enabled Click Settings Under Detection Sensitivity use the slider to adjust the detection sensitivity between the following settings e Large Obstructions Flag an alarm when the full area of interest is obstructed This setting is less sensitive to obstruction e Small Obstructions Flag an alarm when any part of the area of interest is obstructed This setting is more sensitive to obstruction Click Apply Settings Detection Sensitivity The sensitivity setting allows you to specify the size of obstructions that you want to detect relative to the area of interest Large loo ho ooo DT Small Obstructions Obstructions Sensitivity 100 To test the area obstruction detection configuration Ensure the Device Configuration task type is selected Click a recorder in the Device Selector panel Click Cameras The Cameras page appears In the Settings column on the left click Area Obstruction Detection Click a camera that has area obstruction detection enabled Click Testing When an object is left in the area of interest and is large enough to be detected it is highlighted in the video display If the object is removed before the specified duration is exceeded the highlight is removed 82 Administrator Console User Manual Configuring People Counting Using a camera that is mounted over a doorway a recorder can count the number of people who
108. column on the left click Area Obstruction Detection Click a camera that has area obstruction detection enabled Click Settings Do any of the following e In the video display window click and drag on the image to isolate areas that are monitored for obstructions and areas that are excluded Areas with no mask clear cells are monitored for obstructions red cells are not monitored e Click Full Mask With this setting the mask takes up the entire field of view and obstructions are not detected e Click Clear Mask With this setting obstructions in any area of the camera s field of view are detected e Click Invert Mask Reverses the areas to be monitored for obstructions When you click this button the red areas become clear and the clear areas become red You can isolate multiple areas of interest ignored areas within the camera s field of view 8 View Live Settings Testing Area of Interest Click on the image to set the area of interest Clear cells will be monitored Red cells are ignored Clear Area Full Area Invert Area Click Apply Settings Configuring Video Analytic Features 81 To aN wm SS 8 specify object detection sensitivity Ensure the Device Configuration task type is selected Click a recorder in the Device Selector panel Click Cameras The Cameras page appears In the Settings column on the left click Area Obstruction Detection Cli
109. corder If a recorder is installed in a location that does not have network access you can configure it to communicate over a dial up telephone connection NOTE This section outlines how to configure a dial up recorder in an organization that does not use an ESM If your recorder is managed by an ESM the steps for accessing a dial up recorder are slightly different For more information see the Setting Up Units for Dial up Connection Technical Instructions included on your March Networks CD After you configure the recorder for dial up connection you can add it to the March Networks applications such as the Investigator and connect to it To configure the recorder s dial up settings perform the following tasks e Connect a USB modem to the recorder For more information see the documentation accompanying the recorder e Configure the recorder s dial up settings using the setppp command in the unit s built in provisioning interface For more information see the Provisioning Interface Technical Instructions included on your March Networks CD If you are working in a non managed environment ensure you choose the server mode when you use the setppp command e Create a dial up networking entry on your computer for modem connection For more information see To create a dial up networking entry for modem connection on page 14 After you configure and establish a dial up connection the March Networks applications such a
110. ction before an alarm occurs 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel 3 Click Cameras The Cameras page appears 4 In the Settings column on the left click Area Obstruction Detection 5 Click an enabled camera If the camera has been set as a people counting camera you cannot configure it to detect camera obstructions For information about people counting cameras see Configuring People Counting on page 83 6 Click the settings bar above the Duration column and click a duration Store Entrance Yes Yes fs Minutes Input Name InputEnabled Detect Area Obstruction Fa A Store Entrance 15 Minutes Aisle 1 Aisle 2 ATM Booth Left ATM Booth Right ATM Lobby Camera 17 Customer Observation Electronics Section IP Camera 3 If you choose a short duration unwanted alarms may occur For example if you set the duration to 1 Minute a person loitering within the specified area of interest for more than one minute is detected as an area obstruction We recommend choosing a duration of appropriate length for your application of this feature 7 Click Apply Settings 80 Administrator Console User Manual To specify an area in which to detect obstructions 1 p Ensure the Device Configuration task type is selected Click a recorder in the Device Selector panel Click Cameras The Cameras page appears In the Settings
111. ctions To configure the ESM to automatically link video to transactions you must map cameras to your ATMs or teller workstations To configure the ESM to automatically link video to transactions 1 2 3 Ensure the Financial Site Management task type is selected Click a site in the Site Selector If you are linking video to teller transactions type the branch bank number in the Branch Bank Number box and type the branch number in the Branch Number box The branch bank number and the branch number that you specify apply to all recorders at the selected site In the Camera Terminal Mapping list double click an enabled camera In the Mapping Editor do one of the following e Type the teller ID in the Teller box e Type the ATM number in the ATM box Press ENTER to accept the value 216 Administrator Console User Manual 7 Click Apply Camera Terminal Mapping Branch Bank Number 2243 Branch Number 1 Organization Path Enabled Teller Workstation Gokaster Branches New York Albio ATM Booth 1 ce Eastern Branches New York Albio ATM Booth 2 oe Eastern Branches New York Albio ATM Booth 3 ATM Booth 4 SS Eastern Branches New York Albio Emergency Exit Ss Eastern Branches New York Albio Front Entrance Wide view A lt mm Mapping Editor ATM Booth 4 View Image view Live Double click on a camera item to begin mapping Teller ATM 5758 Performing Ad
112. d the perspective plane The default value is sufficient for most situations 16 Double click the Caliber 1 value and then click the pencil icon Draw a box on the video image that corresponds to the size of the person or object in the specific area of the image NOTE Ensure that you place the calibers in different parts of the video image in a triangular pattern This allows the IP camera to configure the perspective based on the size of the caliber in the background foreground and middle of the field of view 17 Repeat step 16 for at least two more calibers NOTE When you are drawing the calibers in the video image it is helpful to have a person stand in various parts of the scene so that you can draw more accurate sizes 18 Click Save Changes A correct perspective automatically shows the following characteristics e White horizontal lines running the width of the screen Angled lines indicate that the perspective is inaccurate e A blue line appears indicating the horizon of the perspective plane e Objects moving horizontally across the screen remain roughly the same size Configuring Loitering Detection March Networks IP cameras and Edge encoders have built in loitering detection abilities that allow them to detect when an individual remains in an area for longer than the amount of time you specify NOTE Fora list of IP cameras and encoders that support this feature contact your March Networks representative W
113. deo audio and text captured from an external peripheral such as an ATM or POS register A tool that provides senior loss prevention security or operations managers with the tools for building and managing investigation cases A playback tool that allows third party investigators or law enforcement authorities to view video captured by the recorder and review cases created with the Evidence Manager To ensure that others can review evidence copied to CD the Evidence Reviewer is automatically included when evidence is burned to CD from the Evidence Manager or Investigator The name provided to one or more peripherals which helps investigators quickly find evidence for a specific scenario For example if investigators at your organization typically view video from cameras A B and C when investigating activity at the service desk specify Service Desk as the group tag for cameras A B and C When users open the Investigator the cameras automatically appear in a group labeled Service Desk providing them with quick access to cameras A B and C A setup tool that lets installers test the peripherals connected to the recorder A tool that helps security theft and fraud investigators locate video evidence linked to an investigation The Investigator works alongside the Evidence Manager to allow users to quickly locate video evidence and then organize the evidence for distribution to third party investigators or law enforce
114. ditional Financial and Retail Site Management Tasks 217 Configuring Retail Sites Individuals at your organization can use the Investigator to search for POS transactions retained on the ESM based on date and time or other search criteria such as void transactions or a price discount amount You can set up links between your cameras and your POS terminals which let the Investigator software automatically link video with the matching transaction Typically you set up these links before users are given access to the Investigator to ensure that both video and transaction receipts are displayed After these links are set up users can search archived transactions and automatically view the video captured during the transaction The Retail Site Management task type is only available when e You have purchased a Retail Transaction Investigation license e The Retail Transaction Investigation service is activated on the ESM e The Administrator Console is connected to the ESM For information about connecting to an ESM see Connecting to an ESM on page 16 e Your user profile is configured with access to the Retail Site Management feature e Users must have the appropriate user rights before they can search for transactions For information about setting user rights see Creating User Profiles and Accounts on page 188 218 Administrator Console User Manual Understanding Recorder Organization Retail Site Management Pa
115. dministrator Console User Manual 3 Click Alarms Alarms Alarm 5 Details Network Licenses Services Storage S Cameras A 2 Ce Alarms Dataports A Switches input AlarmNvame Source _ Make Model _ Serial Number Enabled Last Alarm State Change Alarm 5 Unknown Unknown Unknown Unknown Local Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Unknown Friday March 19 2010 10 56 43 AM Friday March 19 2010 10 56 43 AM Friday March 19 2010 10 56 43 AM Friday March 19 2010 10 56 43 AM Friday March 19 2010 10 Friday March 19 2010 10 56 43 AM Friday March 19 2010 10 56 43 AM Friday March 19 2010 10 56 43 AM Friday March 19 2010 10 56 43 AM Friday March 19 2010 10 56 43 AM Friday March 19 2010 10 56 43 AM Friday March 19 2010 10 56 43 AM Friday March 19 2010 10 56 43 AM Friday March 19 2010 10 56 43 AM Evidans Maeck IN ININ AIMEEAD AMA 4 Review the alarm information that appears on the Alarms page 5 Trigger an alarm The time in the Last Alarm State Change column should match the time that you triggered the alarm NOTE Ifyou are testing an IP alarm input the input is disabled by default To test the input you must first enable it using the Administrator Console Testing Dataports You can connect dataports such as ATMs PTZ cameras and text capture systems to a recorder For ATMs and other text capture devices you can send samp
116. e Configuring Actions on page 129 120 Administrator Console User Manual Configuring Switches The recorder can activate a connected switch such as a light or an electronic lock The following topics are covered in this chapter e Customizing Switch Settings on page 122 e Additional Switch Configuration Options on page 123 Customizing Switch Settings The following procedure describes how to customize switch settings To customize switch settings 1 2 Ensure the Device Configuration task type is selected Click a recorder in the Device Selector panel P Device Selector New York Albion Recorder07 9 Maryland Organization Path Ta Massachusetts P hew YorkjAlbion Record 10 51 140 138 59 New York P hew York AlbionfRecord 10 51 140 172 By Albion QP Recorderds Click Switches The Switches page appears Click a switch and customize the settings outlined in the following table If you change one or more settings you can click Apply Settings to save the change or Cancel Settings to discard the change 9 Switch Settings Warning Bell Q General IS Storage Cameras Audio KO Alarms e Dataports Q Switches Qa Schedules Eas Actions Summary Warning Bell Loading Dock Lights Store Lights Warning Bell Switch 4 Queue Light 2 Queue Light 3 IP Switch 6 1 Local Local Local Local Yes Off 8 Off Off Off Off IP Camera 3 5 min
117. e Eastern Branches New York Albion Recorder07 10 51 140 172 KBAAT6693 Tools Ping Trace Route Copy gt Reboot Device Print gt Export gt 178 Administrator Console User Manual Rebooting a Recorder If you encounter problems with a recorder or if instructed by your March Networks Customer Care representative you can reboot the unit When you reboot the recorder it shuts down and then restarts To reboot a recorder 1 Ensure the Device Installation Device Configuration Device Management Health Monitoring or Device Update task type is selected 2 Click a recorder in the Device Selector panel 3 Right click the recorder point to Tools and then click Reboot Device The recorder reboots Organization Path Serial Number Network Name ieee Eastern Branches York Albion RecorderO 10 51 140 172 KBAAT Tools Ping Trace Route Dial Secure Shell Copy gt Reboot Device Print gt Export Troubleshooting the Network Connection and Rebooting Recorders 179 180 Administrator Console User Manual Chapter 22 Performing Advanced Enterprise Service Manager Tasks The ESM is a central management tool that maintains communication with recorders on your network to obtain up to date health and status information from a single location The ESM runs on one or more dedicated server computers in a central network location The following topics are covered in this chapter e Review
118. e 5 4 and build 78 Note When you are working with a March Networks Customer Care representative you may be asked to provide this information Station ID The unique identification that is used to distinguish between recorders on your network For some models this number is specified using DIP switches on the recorder This number can also be specified using the Installer Console or by switching to the Device Installation task type Camera type The type or format of cameras that are connected to the recorder The recorder automatically detects the camera type Note You can connect either NTSC cameras or PAL cameras but not a combination of the two camera types 38 Administrator Console User Manual Configuring a Recorder Clock You can configure and review the recorder clock settings such as the time zone and the method used to ensure the recorder s clock is accurate To configure the recorder clock 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel 3 Click General The General page appears 4 Under Time configure the recorder clock settings outlined in the following table If you change one or more settings you can click Apply Settings to save the change or Cancel Settings to discard the change Time Time zone GMT 05 00 Eastern Time US amp Canada jy Automatically adjust device s clock for daylight savings changes T
119. e Video Analytics Reference Guide included on your March Networks CD To enable and configure queue length monitoring 1 Ensure the Device Configuration task type is selected Configuring Video Analytic Features 101 2 Click a recorder in the Device Selector panel Device Selector New York Albion Recorder07 9 Maryland Organization Path H Massachusetts WD New York Albion Record 10 51 140 138 5 New York P hew York AlbionfRecord 10 51 140 172 2 Albion Recorderos 3 Click Cameras The Cameras page appears 4 In the Settings column on the left click Queue Length Monitoring 5 Click an IP camera or encoder NOTE Only IP cameras that support this feature appear For a list of supported IP cameras contact your March Networks representative 6 Click the settings bar above the Analytic Enabled column and click Yes 7 Click Apply Settings Please note that when you enable the analytic you are enabling the recorder to receive analytic details from the IP camera or encoder You must also enable and configure the analytic on the IP camera or encoder as outlined in the remaining steps Settings Unused Licenses IP Camer X H Operation Input Name Input Enabled Analytic Enabled To video Motion Detection IP Camera 1 T Field of view Monitoring IP Camera4 To Camera Obstruction Detection IP Camera 5 SS area Obstruction Detection IP Camera 6 os People Counting ke Facial Detecti
120. e feature Then specify how long the obstruction must last before you receive an alert Before you configure this feature ensure the camera that you are monitoring is set up to maximize the camera obstruction detection feature For more information see the Video Analytics Reference Guide included on your March Networks CD To enable camera obstruction detection 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel Please note camera obstruction detection is not supported for the 4516 C NVR 3 Click Cameras The Cameras page appears 4 In the Settings column on the left click Camera Obstruction Detection 5 Click an enabled camera If the camera has been set as a people counting camera you cannot configure it to detect camera obstructions For information about people counting cameras see Configuring People Counting on page 83 Configuring Cameras 73 6 Click the settings bar above the Detect Camera Obstruction column and click Yes Sporting Goods Section Yes No hs me i Electronics Section Sporting Goods Section Store Entrance Parking Lot Customer Observation Aisle 1 Aisle 2 ATM Booth Left ATM Booth Right ATM Lobby POS Terminal 1 7 Click Apply Settings To specify the duration of the obstruction before an alert is generated 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector
121. ea esse ec SSS EE Friday 12a 1a 2a 3a 4a 5a Ga 7a 8a 9a 10a 11a 12p ip 2 3p 4p 5p 6p 7p 8p 9p 10p ip Clear Saturday 12a Ja 2a 3a 4a 5a 6a 7a 8a 9a 10a 11a 12p ip 2p 3p 4p 5p 6p 8p 3p 11 Clear Editing a Schedule The following procedure describes how to edit a schedule To edit a schedule 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel 3 Click Schedules The Schedules page appears Click a schedule in the Schedule Items list In the Schedule Item Editor drag to select new schedule hours Click Rename and type a new schedule name aN wm OP Click Apply Settings or Cancel Settings to discard the changes Creating Schedules 127 NOTE To remove a schedule click the schedule in the Schedule Items list and then click Remove Configuring Actions This chapter describes how to configure actions The following topics are covered Configuring How a Recorder Responds to Events on page 130 Action Configuration Settings on page 132 Retain Evidence Data Action on page 132 Detect Events Action on page 134 Activate Switch Action on page 135 Move PTZ Action on page 136 Output Video Action on page 137 Control Bandwidth Action on page 138 Copy to External Media Action on page 139
122. ears In addition thumbnail previews from the primary camera appear when the investigator selects a related alarm in the Live Monitoring Console s Alarm Inbox If an alarm source is an analytics feature for example area obstruction or video motion detection a camera is associated with the alarm source by default this association cannot be modified If a recorder at a selected site is unavailable the corresponding cameras are not available It is often useful to associate more than one camera with an alarm to provide additional coverage when an alarm occurs To associate a camera with an alarm source 1 Ensure the Alarm Management task type is selected 2 In My Sites navigate to and then click a site 3 In the Alarm Sources list click an alarm source 168 Administrator Console User Manual 4 In the Cameras list select the check boxes that correspond to the cameras you want to associate with the alarm source Cameras 20 items 0 items filtered Name Organization Path Primary Camera O pd ATM Lobby Eastern Branches New York Albion Recorder07 O pd Camera 17 Eastern Branches New York Albion Recorder0 O Customer Observation Eastern Branches New York Albion Recorder0 O nd Electronics Section Eastern Branches New York Albion Recorder0 MW eur Camera 3 Eastern Branches New York Albion Recorder0 MW eur Camera 4 Eastern Branches New York Albion Recorder07 1a IP Camera 6 Eastern Branches New Yor
123. echnical Instructions included on your March Networks CD Accessing an Intermittently Connected Recorder You can access a recorder that is configured with an intermittent connection in a managed environment Configuring a recorder with an intermittent connection allows you to conserve network bandwidth usage because it contacts the ESM only at specified intervals and stays connected to the Administrator Console for 15 minute increments An intermittent connection ensures that recorders can be monitored for health and accessed for video download or configuration changes without requiring a constant network connection The connection between the recorder and the ESM is terminated if there is no data exchanged for two minutes Accessing Recorders 15 For information about configuring a recorder for intermittent connection see the Installing a Recorder and Testing Peripheral Connections Quick Steps publication included on your March Networks CD To access an intermittently connected recorder Click the recorder in the Device Selector panel The recorder connects to the Administrator Console It is automatically disconnected after 15 minutes If you delete an intermittently connected recorder from the recorder list and then add it again the recorder will establish a permanent connection Connecting to an ESM If your organization uses an ESM to centrally monitor and maintain recorders on the network you can specify your user
124. ecorder in the Device Selector panel Click Upgrade Device The Upgrade Device dialog box appears Click Browse The Select Upgrade File dialog box appears Navigate to the location of the upgrade file upg and then click Open If a registration key was provided with the file type the number in the Registration Key box within the Upgrade Device dialog box Click Upgrade Do not close the Administrator Console during the upgrade Wait until the upgrade is complete As the upgrade is performed the status appears in the Upgrade Status column Chapter 19 Monitoring Health Recorders report their overall health and operation status When an issue arises or a system update occurs the recorder notifies you by sending an alert which appears in the Administrator Console You can configure the Administrator Console to notify you when an alert is received by playing a sound or bringing the Administrator Console application to the front ofall other applications on your screen The recorder s indicators also light up to provide visual notification of the alert at the site If your organization uses an ESM to centrally monitor the health of recorders on your network you can customize alert notification For more information see Customizing Recorder Health Alerts on page 196 The following topics are covered in this chapter e Viewing Alert Details and Corrective Actions on page 160 e Acknowledging that You H
125. ected 1 day 2 10 2 Unlimited 0 8 1 2 1 2 0 4 Review the details outlined in the following table General ESM Information Description Address The server s IP address or network name Status The server connection status such as connected or disconnected Uptime The amount of time the server has been online Registered Devices The number of recorders that are configured to communicate with the server and the total number of allowed connections Time Delta The time difference between the server s clock and your computer s clock in seconds When appears the server s clock is ahead of your computer s clock by the number of seconds that appear When appears the server s clock is behind your computer s clock Primary Devices The number of recorders for which the server is configured as the main server for connection For information about specifying the primary server see Specifying the Server Connection Order on page 208 Owned Devices The number of recorders that are configured to communicate with the server 182 Administrator Console User Manual General ESM Information Description Rogue Devices The number of recorders that are communicating with the server but do not have the server specified as their primary server Note If a rogue recorder appears we recommend you verify that the network connection between the recorder and the primary server is functioni
126. ed and the trigger has not yet entered the opposite state the Move PTZ action ends Select this check box to enable the recorder to stop moving the PTZ camera when the trigger enters the opposite state This setting is unavailable when the event trigger is a schedule This check box is only available when you are working with alarm inputs or cameras with video motion detection enabled Selecting this check box lets you maximize how the recorder moves PTZ cameras by telling the recorder to return the PTZ camera to its original setting as soon as the trigger enters the opposite state rather than waiting for a defined period of time to pass Output Video Action This action allows you to configure the recorder to show one or more camera views in sequence on a monitor when a trigger is activated For example you can configure the recorder to show video from all of the cameras in your organization in sequence on a monitor mounted at the main entrance of your store Output Video Action Configuration Description Settings Target Choose the display such as a monitor to which you want to provide video when the trigger is activated Output video Create a script that specifies one or more cameras that you want to show on sequences the display When you choose several cameras each camera view is shown in sequence on the display Maximum duration Specify how long you want the action to be performed This setting is unavailable
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128. en the trigger enters the opposite state This setting is unavailable when the event trigger is a schedule This check box is only available when you are working with alarm inputs or cameras with video motion detection enabled Selecting this check box lets you maximize how the recorder works with switches by telling the recorder to deactivate the switch as soon as the trigger enters the opposite state rather than waiting for a defined period of time to pass w nn Configuring Actions 1 Move PTZ Action This action allows you to configure the recorder to move a PTZ camera to a particular view when a trigger is activated For example you can configure the recorder to move its field of view to a door when a door with an installed door contact opens Move PTZ Action Configuration Description Settings Target Choose the PTZ camera you want to move when the trigger is activated PTZ sequences Create a script that specifies one or more PTZ camera preset views that you Maximum duration Stop when entering opposite state want to view When you choose several preset views the PTZ camera moves to each view in sequence For information about setting PTZ camera preset views see Configuring and Adjusting PTZ Cameras using Software Controls on page 54 Specify how long you want the action to be performed This setting is unavailable when the event trigger is a schedule If the Maximum duration has been reach
129. end alert notification e mails Note This information is provided by your Internet Service Provider ISP or can be obtained from your IT department 186 Administrator Console User Manual E mail Server Setting Description E mail address The e mail address that is used to identify the ESM as the sender of alert notification e mails Server Port Numbers Outgoing mail SMTP The Simple Mail Transfer Protocol SMTP port of your outgoing e mail server Note This information is provided by your ISP or can be obtained from your IT department Tip You can reset the port number to 25 by clicking Use Defaults Administration User E mail address The e mail address to which you want the ESM to send information about ESM problems Tip To specify multiple e mail addresses separate e mail addresses using a semicolon Health Monitor User E mail address The e mail address to which you want the ESM to send recorder alerts such as problems and status change notifications Tip To specify multiple e mail addresses separate e mail addresses using a semicolon Adding Licenses If you have purchased an ESM license you can add it to the ESM After you add the license you can apply it to your recorders to make additional features available Licenses are available for purchased features and allow you to e Enable video analytics on recorders e Increase the number of simult
130. er 188 acknowledging alarms 161 actions 129 activating ESM services 184 activity configuring recorder responses 129 scheduling 125 activity schedules creating 125 adding folders 149 IP cameras 60 licenses to ESM 187 licenses to recorders 34 network routes 45 servers to provide redundant support 183 adjusting PTZ cameras 54 Administrator Console installing 8 un installing 9 alarm management settings configuring ESM 170 alarm monitoring setting up 166 alarm monitoring policies setting 170 alarm monitoring settings configuring 165 configuring for managed recorders 170 alarm priority setting 167 alarm response details viewing 172 alarm settings customizing 112 alarm sources associating with cameras 168 setting up alarm monitoring 166 Alarms handling 161 alarms configuring 112 Alert Inbox 159 Alerts acknowledging 161 alerts camera obstruction 73 field of view monitoring 68 83 filtering 159 handling 159 managing 159 reviewing 159 setting e mail notifications 186 viewing corrective actions 160 viewing details 160 AOD 78 AOI isolating 64 specifying 78 applying configuration templates 145 area obstruction detection configuring 78 area of interest isolating 64 specifying 78 associating cameras with alarm sources 168 audio configuring 76 107 linking to alarm video 170 Index audio compression setting 107 audio recording method setting 107
131. er Button Edit Name Button p evi de Selector No device selected BA B PLF 9 Entire Organization Organization Path Serial Number Network Name Model 9 Eastern Branches 150 Administrator Console User Manual To add a recorder to the Entire Organization list 1 Ensure the Device Management task type is selected 2 Do one of the following tasks e Manually add a recorder Click the Add Device button and then type the recorder s IP address or network name e Detect recorders on your network s subnet Click the Detect Devices button If this is the first time the recorder is being accessed by the March Networks software or if it has not yet been organized within a folder the recorder appears in the New folder If the recorder had been previously deleted and then added again the recorder is placed in its original folder structure After you add the recorder you do not need to add it again It automatically appears in the Entire Organization folder each time you start the application If the Administrator Console is connected to an ESM the recorders managed by the ESM appear automatically you do not need to add them For information about connecting to an ESM see Connecting to an ESM on page 16 Add Device Button Detect Devices Button Device Selector BJA M PS To rename or remove a recorder 1 Ensure the Device Management task type is selected 2 Do one of the f
132. er than the current retention limit the recorder automatically starts deleting evidence that falls outside of the limit when you apply the configuration template The retention limit is specified on the General page in the Limit retention of all evidence data on device to days box For example if the retention limit is currently set to 40 days and you change the limit to 30 days by applying the configuration template the recorder automatically starts deleting the oldest 10 days of evidence when you apply the configuration template For more information about the retention limit see Configuring and Reviewing Evidence Retention on page 40 To apply a configuration template 1 Click the recorder to which you want to apply a configuration template in the Device Selector panel 2 Click Load Settings 3 Click Apply Settings 148 Administrator Console User Manual Organizing Recorders and Exporting the Recorder List This chapter describes how to organize recorders and export the recorder list The following topics are covered e Organizing Recorders on page 150 e Adding Folders and Customizing the Recorder List on page 150 e Exporting the Recorder List on page 152 Organizing Recorders To help organize your Recorder Selector panel you can create folders to sort the recorders into smaller groups This is useful when you are working with a large number of recorders and want to view each group individ
133. est The following example provides a scenario where alarm priorities can be used Scenario Investigators are monitoring several alarm sources at your bank branch including door contacts panic buttons and motion alarms Problem The bank branch is very busy during the morning with several customers entering the lobby and bank employees entering and exiting the vault Resolution To help investigators monitor alarms assign different priorities to the various alarms at the bank branch Priority 1 Panic button alarms Priority 2 Vault alarms generated when the door is opened or closed Priority 3 Motion detection alarms To set the alarm priority 1 Ensure the Alarm Management task type is selected 2 In My Sites navigate to and then click a site 3 In the Alarm Sources list click an alarm source Configuring Alarm Monitoring 167 4 In the Priority list click a priority You can assign the same priority to multiple alarm sources Select Trigger States Priority s Queue Length Occupancy Det 5 Click Apply Associating Cameras with Alarm Sources To ensure that video is available when an alarm occurs you can associate one or more cameras with each alarm source After you associate one or more cameras with an alarm source you can set a primary camera for the alarm When investigators respond to the alarm in the Live Monitoring Console video from the primary camera automatically app
134. etailed Analog Local Teller 2 Yes Most Detailed Analog Local Teller 1 Yes Most Detailed Analog Local Teller Line Yes Most Detailed BBB rcople courting Analog Local POS Terminal 3 Yes Most Detailed k2 Facial Detection P ETI Loitering Detecticn kT Perimeter Protection k2 Occupancy Detection XS Queue Length Monitoring View Live lt M Load Settings Save Settings Apply Settings Video Display Window 2 Administrator Console User Manual Recorder Installation Configuration and Maintenance All recorders are pre configured to operate at optimum settings for most environments In addition as cameras are added to a recorder they are automatically enabled and start capturing video As part of your system installation programming and maintenance tasks you can e Locally or remotely access each connected peripheral and verify that the peripheral is working properly For example you can view video or test an alarm e Customize the peripheral settings to better meet your organization s needs For example you can specify higher video capture frame rates for cameras monitoring important views e Ensure the recorder is functioning properly by reviewing its general status For example you can check the network settings review hard drive temperatures and assess storage targets Multi Site Management of Recorders The Administrator Console lets you manage recorders at different sites from o
135. ever when investigating the event the security director would find that video was not retained because the recorder was only configured to record during video motion detection events and the customer was not actually there The customer then claimed that the system was not working and that the incident did occur Resolution To avoid this problem the security director wants to continuously record video at one frame per second to ensure that there is always video evidence but also wants to ensure the video does not take up a lot of storage space During periods of motion the recorder is configured to retain video at eight frames per second for the duration of the motion to capture video To specify these settings the following settings could be configured Frames per Second 8 e Divisor Low fps 8 to achieve a low frame rate of 1 frame per second Two Retention actions would also be configured on the Actions page e A Retain Evidence Data action configured to retain evidence at a low frame rate during business hours And a Retain Evidence Data action configured to retain evidence at a high frame rate when motion occurs For information about creating actions see Configuring Actions on page 129 Configuring and Adjusting PTZ Cameras There are two ways you can control PTZ cameras using the Administrator Console e Using the Administrator Console s built in software controls as outlined in Configuring and Adjusting PT
136. g the Network Connection and Rebooting Recorders 177 To specify the application command line arguments 1 On the File menu click Preferences The Preferences dialog box appears 2 Click the Secure Shell tab 3 Under Application Command Line Arguments type one or more command line arguments These command line arguments will be sent to the SSH client when it starts 4 Click OK NOTE IP appears automatically under Application Command Line Arguments This command line argument allows the Administrator Console to send the recorder s IP address to the SSH client when the SSH client starts If you are using PuTTY which is a common secure shell client leave IP in the Application Command Line Arguments section to allow PuTTY to communicate with the recorder If you prefer to manually specify the IP address when the SSH client starts you can delete IP from the box To access a secure shell client 1 Ensure the Device Installation Device Configuration Device Management Health Monitoring or Device Update task type is selected 2 Click a recorder in the Device Selector panel 3 Right click the recorder point to Tools and then click Secure Shell The SSH client starts 4 When prompted specify radmin as the user name and then type the password for the radmin user account By default the password is radmin If you are unsure of the password contact your administrator Organization Path Serial Number Network Name Mod
137. gate to the location where you want to save the configuration template The configuration settings with the exception of the IP address and network name are saved as a configuration template in dat format a5 Audio Settings POS Terminal 4 gt General lS Storage Cameras es Audio Alarms E Dataports 9 Switches H schedules FQ Actions Summary 5 POS Terminal 4 Yes More Clear NJA Minimal retention Input Output a Name Source Enabled Auto reset Period Recording Method 4 25 26 e e D 4 s O POS Terminal 1 POS Terminal 2 POS Terminal 3 POS Terminal 4 POS Terminal 5 Customer Servi In Store Speaker Front Door Spe Back Door Spea Audio output 4 Audio output 5 Audio output 6 n Local More Clear Minimal retention Local More Clear Minimal retention Local More Clear Minimal retention Local More Clear Minimal retention Local More Clear Minimal retention Local More Clear Minimal retention Local More Clear Minimal retention Local More Clear Minimal retention Local More Clear Minimal retention Local More Clear Minimal retention Local More Clear Minimal retention aoannanaaoemamnuon wm Local More Clear Minimal retention Load Settings Save Settings Applying Configuration Templates You can apply a configuration template to the recorder to update it with the settings specified in the template If the retention limit specified in the configuration template is low
138. ge A Administrator Console File Tasks Help MARCH a ideoSphere Administrator Console Connected to ESM The Site Selector on the Retail Site Management page shows the sites at your organization Each site can contain one or more recorders If you are connected through dial up the connection is lost if you switch task types The way recorders are grouped within folders on the Device Management page determines how sites are organized in the Site Selector For information about organizing recorders see Organizing Recorders and Exporting the Recorder List on page 149 If you have recently reorganized the recorders on the Device Management page it may take a moment before the changes are reflected in the Site Selector The Site Selector does not show individual recorders To view the individual recorders that are grouped within the site click the site and then review the Organization Path column in the Camera Terminal Mapping list TaskType Retail Site Management Site Selector Eastern Branches New York Albion Retail Transaction Investigation Licenses Used 0 of 0 Concord Si Jackson New Jersey Freehold SP Rocky Hill Si Trenton New York 9m E Ithaca i Mineola SW Monticello GW Plattsburgh GP Syracuse SP Watertown Pennsylvania H GP Edwardsville GP Harrisburg GP Seneca Rhode Island Si Mapleville SP Providence SF Tiverton vermon
139. ger wants to review video evidence and monitor cameras the system administrator is interested in installing configuring and monitoring the status of the recorder in addition to setting up user accounts Problem You do not want to provide the loss prevention officer and store manager with unlimited access to the recorder as this provides them with the ability to change the recorder s configuration settings However you do want the system administrator to be able to access all elements of the system Resolution Create three user profiles and specify which applications and tools can be accessed a Loss Prevention Officer profile a Store Manager profile and a System Administrator profile Customize each profile to specify the applications and tools the users can access 188 Administrator Console User Manual To create a user profile When you assign or unassign tasks for a user profile and a user with that user profile is currently using the affected software application the changes do not take effect until the user logs off from the ESM and then logs back on 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 Ensure the User Management task type is selected Click Add Profile The Profile Manager dialog box appears Type a profile name in the Profile Name box Under Assigned Tasks Rights select the check boxes that correspond to the tasks and
140. gs If you clear the settings you must reconfigure all of the IP camera or encoder video analytic features e Under Senses setup sometimes referred to as Deepath on the Web page enable the Wire Cross Alarm feature which is referred to as Perimeter Protection in this publication and the Administrator Console Senses setup is only available when an analytic license is installed on the IP camera or encoder You can create an irregularly shaped zone by repeatedly drawing different sized rectangles to fill your selected area Click Show to view the zone you created NOTE Enabled alarms appear in bold Selecting an enabled alarm and then clicking Enabled will disable the alarm e Click Save Changes e Create and enable an area to monitor also referred to as a zone e Beside Wire double click the entry in the Value column Click the icon that appears beside the entry 100 Administrator Console User Manual e Using your mouse draw a box on the live image to indicate the start and end point of the perimeter wire the start and end points of the box will be start and end points of the perimeter wire e You can indicate the direction that the individual must be traveling for a perimeter protection alarm to be generated Beside Direction double click the entry in the Value column and then choose either 1 or 1 leaving the entry at 0 indicates that perimeter protection alarms are always generated regardless of the direction Click
141. hange The recorder is removed from the Device Selector panel Customizing Recorder Health Alerts You can customize how recorder health alerts are reported by updating the alert thresholds Thresholds are the conditions that must be met before the recorder notifies you of the alert You can customize configurable alerts that are supported in the ESM version you are running You can also choose to reapply the ESM default thresholds to customized alerts You can view details about an alert by clicking the alert and viewing the description under Alert Details 196 Administrator Console User Manual To view alert thresholds 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 Ensure the Health Monitoring task type is selected Click View Alert Thresholds The View Alert Thresholds dialog box appears View the alert thresholds The Threshold column indicates when the recorder notifies you of the alert To customize an alert threshold 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 Ensure the Health Monitoring task type is selected In the Alert Inbox ensure there are no unresolved alerts for the alert type that you want to customize If there are unresolved alerts for the alert type you must acknowledge and close the alerts before you complete the steps below For more
142. has been resolved Note Some alerts are automatically resolved when the condition is corrected For example alerts about disconnected recorders automatically change to Resolved when the connection is restored Condition Indicates whether the alert is new or marked as handled First Occurrence Indicates the time and date of the first occurrence of the issue Latest Occurrence Indicates the most recent time and date of the issue Count Indicates the number of times the issue has occurred Exceeded Indicates which type of threshold has been exceeded Duration Indicates the total amount of time since the first occurrence Note If the alert has switched between resolved and unresolved several times the duration represents the total amount of time the alert was in the unresolved state 160 Administrator Console User Manual To specify the types of alerts that display in the Alert Inbox Ensure the Health Monitoring task type is selected In the Alert Inbox click any of the following buttons e New Displays new unhandled alerts e Handled Displays handled alerts Handled alerts represent issues that you are aware of and are in the process of resolving For example if you received notification of a hard drive problem you can mark the alert as handled to indicate that you are in the process of purchasing a new hard drive to be installed in the unit 1 Critical Displays critical alerts Critica
143. hen loitering detection is configured and enabled a loitering alarm is triggered if a person remains in the specified area for longer than the configured time Scenario You are monitoring an office building lobby Problem In the past you have had problems with individuals gathering inside the lobby after business hours Resolution On an IP camera that is capturing video from the lobby enable loitering detection and configure the IP camera to detect when an individual remains in the area for more than five minutes When an individual loiters in the area for more than five minutes an alarm is generated and security staff can be notified Security staff and investigators can use the Live Monitoring Console to alert them of alarms in real time or they can use the Investigator to review alarms that have already occurred Configuring Video Analytic Features 93 NOTE Before you configure this feature ensure the IP camera or encoder that you are monitoring is set up to maximize the loitering detection feature For more information see the Video Analytics Reference Guide included on your March Networks CD To enable and configure loitering detection 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel Device Selector New York Albion Recorder07 9 Maryland A Organization Path jp Massachusetts P hew York Albion Record 10 51 140 138 oF New York P hew York Al
144. his name appears in the Investigator to identify the dataport during text searches Usage The type of dataport such as PTZ or text capture The usage is specified at the time of installation You can change the usage by switching to the Device Installation task type For details see the Installing a Recorder and Testing Peripheral Connections Quick Steps publication included on your March Networks CD Group Tag The name of one or more dataports which helps investigators quickly find evidence for a specific scenario For example if investigators at your organization typically monitor text inputs A B and C when investigating a row of cash registers specify Cash Registers as the group tag for text inputs A B and C When users open the Investigator the text inputs automatically appear in a group labeled Cash Registers providing them with quick access to text inputs A B and C Tip To specify multiple groups separate group names using a comma or a semicolon Primary Camera The name of the camera that is linked to the text capture input When a camera is linked investigators can automatically review video associated to captured text Warning If you are setting up dataports for the Live Monitoring Console s text overlay feature do not link the same camera to multiple text overlay dataports A camera can only display the text overlay from one dataport at atime Release Timeout Period The duration after wh
145. how you want the Administrator Console to notify you when a new health alert or a change to a current health alert is received To configure health alert notification 1 On the File menu click Preferences The Preferences dialog box appears 2 Click the Health Monitoring tab Preferences ESM Connection HTTP Proxy Settings Device List Settings Device Selector PTZ Settings Health Monitoring Secure Shell New Alert Notification Please select how you want to be notified that a new alert has been received F Play sound using file ra ae Enable bring to front Cancel 3 Ifyou want the Administrator Console to play a sound file to notify you of a new health alert or a change to a current health alert e Select the Play sound using file option e Click Browse to select the sound file you want the Administrator Console to play e Click Test to listen to the sound file you have selected 4 If you want to bring the Administrator Console application to the front of all other applications on your screen to notify you of a new health alert or a change to a current health alert select the Enable bring to front option This option will also restore the Administrator Console application from the minimized state in order to bring it to the front of the screen if necessary 5 Click OK Monitoring Health 163 164 Administrator Console User Manual Chapter 20 Configuring Alarm Monitori
146. ications are available in PDF format on your March Networks CD The following topics are covered in this chapter e Components of the Administrator Console on page 2 e Recorder Installation Configuration and Maintenance on page 3 e Multi Site Management of Recorders on page 3 e Understanding the Product Suite on page 4 Components of the Administrator Console The following figure shows the key components of the Administrator Console Menus Device Selector Panel Task Type Selector File Tasks Help ero VideoSphere Administrator Console Conrlected to ESM 10 51 140 146 7 Task Type X VideoSphere Device Configuration Device Selector Eastern Branches New York Albion Recorder07 a Eastern Branches A Organization Path Address Serialnumber network name model esmip ESM xatus Y E i Connecticut Eastern branches New YorkAlbion RelorderO 10 51 140 172 KBAATS69S Recordero7 4316C 15 Connected E D Delaware D Mane E Meryland 0 Messachusetts New York H Albion S Camera Settings Operation Teller 1 Q General S Storage Cameras 2 Audio KO Alarms e Dataports v Switches a Schedules Actions summary Teller 1 Yes CIF Most Detailed Type Source Name Input Enabled _Qualty Frames Per Second Br Video Motion Detection BT Field of view Monitoring ih Camera Obstruction Detection k2 Area Obstruction Detection Analog Local Camera 17 Yes Most D
147. ich you want control of a PTZ camera to timeout For example if you specify five minutes and the PTZ camera has been idle for more than five minutes after a user took control of the camera the user automatically loses control of the camera Access Level The authorization level a user must have to access live or recorded text data or control PTZ cameras using the March Networks software applications such as the Investigator Users can access peripherals with an equivalent or lower access level than what is set in their profile For example a user with an access level of five can access peripherals set to five or lower For information about specifying a user s access level see Creating User Profiles and Accounts on page 188 Note If you are not working with an ESM you do not need to specify an access level However if you plan to install an ESM in the future we recommend you set the access level as each recorder is installed at your site Tip Create a covert or hidden dataport by assigning it an access level that is higher than the user access levels NOTE You can test dataport configurations using the Installer Console or by switching to the Device Installation task type For more information see the Installing a Recorder and Testing Peripheral Connections PDF included on your March Networks CD Configuring Dataports 119 Specifying the Default COM Port for Passthrough PTZ Communication In order to control a p
148. icient light during the seven day calibration period There must be at least eight hours of light per day 56 hours over the seven day period for the camera to properly assess the scene otherwise the calibration period will not be successful eToo many structural changes have occurred within the scene for the recorder to properly complete the calibration period For example in a parking lot where vehicles are continuously entering and exiting the recorder will likely be unable to assess the scene eThe camera is not suitable for the field of view monitoring feature For example the camera is a PTZ camera which moved frequently during the calibration period N A Field of view monitoring is not supported by the camera or recorder Configuring Cameras 69 Configuring the Recorder to Notify you of Field of View Changes If you want to receive notification of field of view monitoring changes you can enable the recorder to send an alert when the a significant change occurs To enable field of view alerts 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel Please note field of view monitoring is not supported for the 4516 C NVR 3 Click Cameras The Cameras page appears 4 In the Settings column on the left click Field of View Monitoring 5 Click an enabled camera If the camera has been set as a people counting camera you cannot configure it to detect field
149. ils page z Details Device information for New P _Atom_4416LC Details Network A Licenses D Services S Storage ped Cameras je Audio A Alarms E Dataports ren Switches Refresh Unit Information Organization Path New PV_Atom_4416LC ___ Station ID PV_Atom_4416LC Serial Number 0010BE086C46 Version Information Description Version Unit Sofware 5 6 2 1020 ers Software Platform R5 Video Management System Hardware Model 4416 LC Registration Key 666 630 333270 valid Unit Release 5 5 2 1020 Built in Hardware Device Position Status 4000 Series Multimedia 4 Video Processor Detected 4000 Series Multimedia 4 Video Processor Detected 4000 Series Multimedia 4 Video Processor Detected 4000 Series Multimedia 4 Video Processor Detected Analog Video Output Detected Optional Hardware Device Position Status a Alarm Option Kit 16 Alarm Inputs 4 Switch N A Detected Hardware Alerts Device Condition 20 Administrator Console User Manual Viewing and Configuring Network Settings By default recorders are pre configured to automatically obtain an IP address from your network s DHCP server If required you can adjust the network settings After you configure the recorder s network settings the March Networks applications such as the Investigator can connect to the recorder over the network NOTE If the recorder is installed in a location that does not have netwo
150. ime sync method Manual v If the time difference between this computer Device time 2 10 24 PM 2 11 2009 Eastern Standard Time and the device is large the device will restart when the Synchronize Device Difference fo seconds Synchronize Device button is clicked Table 1 Recorder Clock Settings Setting Description Time zone The time zone used by the recorder s built in clock Ensure the time zone matches the physical location of the recorder Tip You can set the clock to automatically update when daylight saving time occurs by selecting the Automatically adjust device s clock for daylight savings changes check box Time sync The method the recorder uses to synchronize its built in clock to maintain accuracy method You can choose one of the following time synchronization options ESM Server Automatically synchronize the recorder clock with an ESM e NTP Automatically synchronize the recorder clock with a Network Time Protocol NTP server Then specify the IP address of the NTP server e Manual Periodically synchronize the recorder clock with your computer using the Administrator Console When you choose Manual you must click Synchronize Device to synchronize the recorder clock with your computer clock Warning If you select Manual time synchronization you must regularly monitor the difference between the time reported by the recorder clock and the time reported by your computer clock a
151. imit to 100 Kbps each server is limited to 100 Kbps To specify the number of simultaneous updates 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 2 Ensure the Device Update task type is selected 3 Click a site in the Device Selector panel 4 Click Settings The Device Update Service Settings dialog box appears 5 Under Simultaneous Updates type a value in the Maximum updates box 6 Click OK Simultaneous Updates Enter the maximum number of simultaneous updates that a Server can perform Maximum updates 10 202 Administrator Console User Manual Performing Multiple Updates through the ESM When you perform updates through the ESM you use an update file upd provided by your March Networks Customer Care representative or included on your March Networks CD to apply the necessary update such as a software upgrade patch or enhancement For recorders running Release 5 5 or later of the recorder software an upgrading license must be installed on the ESM before recorders can be upgraded An upgrading license is required for version upgrades only and not for service packs patches or enhancements To perform multiple updates through the ESM perform the following tasks e Load an update file onto the ESM e Schedule an update optional e Apply an update Step 1 Loading an Update File onto the ESM Before you can perform an upda
152. in the Frames Per Second column on the Cameras page If you do not select this check box the recorder retains the video using the frame rate specified in the Divisor Low fps column on the Cameras page 132 Administrator Console User Manual Retain Evidence Data Action Configuration Settings Pre event duration Duration after opposite state Failsafe maximum duration Description Specify the amount of audio video or text data that you want to retain leading up to the event that triggered the alarm For example if you are monitoring a loading dock door you may want to retain five minutes of pre event video to observe activity that occurred before the door was opened The pre event duration setting is unavailable if the CRB is disabled For information about the CRB see Configuring and Reviewing Evidence Retention on page 40 Specify the amount of audio video or text data that you want to retain after the trigger enters the opposite state for example when motion stops or when a door closes For example if you are monitoring a door contact at a store entrance you may want to retain five minutes of post event video to observe activity that occurred outside the store entrance after the door closed This setting is unavailable when the event trigger is a schedule Specify how long you want the Retain Evidence Data action to be performed This feature is useful when it is possible that the trigger may no
153. ing General ESM Information on page 182 e Adding a Server to Provide Redundant Support on page 183 e Activating ESM Services on page 184 Configuring ESMs to Route through Firewalls on page 185 e Setting Up E mail Notification on page 186 Adding Licenses on page 187 Creating User Profiles and Accounts on page 188 Viewing the ESM Audit Report on page 192 Viewing the Recorder Audit Report on page 194 Registering and Unregistering Recorders With an ESM on page 195 Customizing Recorder Health Alerts on page 196 e Centrally Updating Software on page 198 e Specifying the Server Connection Order on page 208 e Replacing Recorders on page 209 Reviewing General ESM Information When the ESM Management task type is selected you can review the general information detailed below for each ESM server To review the ESM s general information 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 2 Ensure the ESM Management task type is selected 3 Click an ESM server in the ESM Servers list File Tasks Help Onke R5 Administrator Console Connected to ESM 10 51 140 146 Te VideoSphere ESM Management Z Task Type de ESM Servers A Pre Servers A licenses Address 4 Status Uptime Registered Devices Time Delta Primary Devices_ Owned Devices Rogue Devices i J RDKDOCSYS1D Conn
154. ing Motion Sensitivity To further customize how the recorder detects motion you can indicate how much motion must occur before the recorder recognizes it as an alarm This setting is based on the size of the object in motion and how much room it takes up in the camera s field of view The following example provides a scenario where you could customize the motion sensitivity Scenario Your camera is monitoring a lobby in an office building You want to know when people walk into the lobby so you have configured the recorder to flag a motion alarm event when activity occurs in the camera s field of view Problem The building has a small hanging sign When the building s ventilation system turns on the sign moves slightly As the sign moves the recorder flags the activity as a video motion alarm Resolution To prevent the recorder from generating video motion alarms when the sign moves decrease the motion sensitivity This allows the recorder to only flag activity when larger amounts of motion are detected such as a person walking through the lobby Configuring Cameras 65 To specify motion sensitivity 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel 3 Click Cameras The Cameras page appears In the Settings column on the left click Video Motion Detection Click an enabled camera Click VMD Settings Under Video Motion Sensitivity use the slider to adjust the m
155. ing a upd file included on your March Networks CD or provided by your March Networks Customer Care representative You can specify the software update settings perform multiple updates through the ESM and review the update history MARCH pE METWORKS Administrator Console Connected to ESM tech pubs ESM VideoSphere Device Update TakTe Device Selector Eastern Branches New York Albion 10 51 216 21 Administration Update Files Update Schedules Settings Model P New 0010BE011AAB 10 51 216 42 0010BE011AAB 4316C P Eastern Branches New York Lisa 10 51 216 22 10 51 216 22 KBAAT6693 DVRKBAAT6693 4316C Eastern Branches New York Albion 10 51 216 21 1 KBAAO2229 DVRKBAAO2229 Upgrade Device View Upgrade History Set Release View Audit Log 198 Administrator Console User Manual Reviewing a Recorder s Update Information You can review details about the release of software running on the recorder If an update is scheduled for the recorder you can view details about when the update will occur To review update information for an ESM managed recorder 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 2 Ensure the Device Update task type is selected LH VideoSphere Administrator Console Connected to ESM 10 51 140 146 Task Type ICH RKS VideoSphere Device Update Device Selector Eastern Branches New
156. ing a Unit Using the Provisioning Interface You can log on to the recorder s built in provisioning interface from the Administrator Console using an SSH client such as PuTTY The provisioning interface is a tool that lets you view and configure the recorder s general settings Before you try to access a recorder using an SSH client you must e Ensure you have an SSH client installed on your computer If you do not have an SSH client installed on your computer contact your IT department e Specify the location of the SSH client using the Administrator Console s Preferences dialog box e Specify the Application Command Line Arguments You perform this task when you are working with an SSH client that requires more than just the unit s IP address to establish a connection with the unit For example some SSH clients may require you to preface the IP address with an identifier For information about using the provisioning interface see the Provisioning Interface Technical Instructions included on your March Networks CD To specify the location of the SSH client on your computer 1 On the File menu click Preferences The Preferences dialog box appears 2 Click the Secure Shell tab 3 Under Full Path to Secure Shell Location click Browse The Select Secure Shell Application dialog box appears 4 Navigate to the location of the SSH client click the SSH client exe and then click Open 5 Click OK Troubleshootin
157. ings Setting Description Keep alive interval The frequency at which the recorder communicates with the ESM to signal that its connection is still active Limit bandwidth to Network routes The bandwidth limit you want to set for network communication If you do not want to limit the amount of bandwidth the recorder uses clear the Limit bandwidth to check box Note You can configure the recorder to increase bandwidth usage when an alarm is triggered or a schedule occurs For more information see the description of the Control Bandwidth action provided in Configuring Actions on page 129 The communication path that the software applications such as the Administrator Console and the Investigator use to communicate with the recorder For information about network routes see Customizing the Network Communication Path on page 45 Customizing the Network Communication Path In some network scenarios you may need to customize the network communication path before you can access the recorder from an external network For example your recorder is located behind a network address translation NAT system such as a firewall and cannot communicate directly with an external network Specifying General Options 45 To customize the network communication path you can add a new network route to enable the software applications such as the Administrator Console and the Investigator to communicate thr
158. install the license on the IP camera or encoder e You may want to clear the setup settings to reset the video analytic features to default settings NOTE If you have already configured other video analytic features you may decide not to clear the setup settings If you clear the settings you must reconfigure all of the IP camera or encoder video analytic features e Under Senses setup sometimes referred to as Deepath on the Web page enable the Loitering Alarm feature Senses setup is only available when an analytic license is installed on the IP camera or encoder NOTE Enabled alarms appear in bold Selecting an enabled alarm and then clicking Enabled will disable the alarm e Create and enable an area to monitor also referred to as a zone Click Edit and then use your mouse in the live image to draw a box around the area you want to monitor e Click Save Changes e Beside Max Permanence double click the default value and type in seconds the amount of time an individual must remain in the area before a loitering alarm is generated NOTE The amount of time you specify applies to a single individual not a group of individuals For example a person is in an office building lobby for three minutes and is then joined by some friends After one minute the first person leaves The friends remain for three minutes and then leave Because no single person remained in the area for five minutes which is the configured time period in
159. is the least restricted access level and 10 is the most secure The activity you want the recorder to perform when a particular activity occurs For example during scheduled hours you want the recorder to retain video from a camera for an extended period of time In this example the action refers to the Retention action A camera or alarm input for which you can set up alarm monitoring A camera that connects to the recorder s video inputs using a BNC coaxial cable connection Dynamic Host Configuration Protocol The protocol by which an IP address is assigned to each node in a network A metal frame that holds a 4000 Series recorder in place All main peripheral connections including the required connection to a camera and power source are made to the docking station not the recorder allowing peripheral cables to remain in place when the recorder is serviced or undocked Enterprise Service Manager A server application that lets you monitor and maintain recorders on your network at one or more sites The ESM can be made up of one or more servers which form a cluster Glossary 221 Event Evidence Evidence Manager Evidence Reviewer Group tag Installer Console Investigator The activation of a trigger An event can be the activation of a physical peripheral such as a door contact Or an event can refer to activity occurring during a scheduled time period Data captured by a recorder including vi
160. k Albion Record 10 51 140 138 2 New York WD hew vork Albion Record 10 51 140 172 59 Albion Recorderos 3 Click Schedules The Schedules page appears 4 Click Add 5 In the Name column type a descriptive name for the schedule 126 Administrator Console User Manual 6 In the area below the Schedule Items list a table depicting a week appears with each day divided into hours Use your pointer to click and drag across the hours you want to include in the schedule Red blocks in the Schedule Time Editor represent scheduled time You can set the schedule to start or end on the half hour by stopping the pointer halfway through an hour block 7 Click Apply Settings to save the change or Cancel Settings to discard the change Qs Schedule Settings Business Hours if es General ES Storage Cameras 2 Audio Alarms e Dataports Q Switches IE Schedules Actions Summary Schedule Items Q Business Hours 9 AM 5 PM 9 AM 5 PM 9 AM 5 PM 9 AM 5 PM 9 AM 5 PM H morning 6 AM 10 AM 6 AM 10 AM 6 AM 10 AM 6 AM 10 AM GHtest schedule 10 AM 6 PM 10 AM 4 PM lt i a Schedule Item Editor Business Hours Add Remove Rename Sunday 12a ja 2a 3a 4a 5a 6a 7a 8a 9a 10a 11a 12p 1p 2p 3p 4p 5p 6p 7p Sp 9p 1p 1ip ear 3p Mop iip cea Tuesday 2a 1a 2a 3a 4a 5a 6a 7a 6a Poa Mioa Malia p a a Sp p p l p Sp p p Cl
161. k Albion Recorder07 ad Parking Lot Eastern Branches New York Albion Recorder0 5 Click Apply To confirm that you have selected the correct camera you can view live video or a video image from a selected camera by clicking View Live or View Image To set a primary camera 1 Ensure the Alarm Management task type is selected In My Sites navigate to and then click a site In the Alarm Sources list click an alarm source ee In the Cameras list click an associated camera A camera has been associated with an alarm source if the corresponding check box is selected 5 Click Set As Primary 6 Click Apply Configuring Alarm Monitoring 169 Configuring Alarm Monitoring Settings ESM Environment When you are working with a recorder that is centrally monitored and maintained by an ESM there are additional options that you can configure Configuring Alarm Monitoring Settings for Managed Recorders When you are working in a managed environment and you have the Alarm Management service installed and activated you can configure alarm monitoring settings for all sites with recorders managed by the ESM including e Specifying the amount of media to download for an alarm e Creating filters to limit the alarms that are sent to investigators e Specifying the number of alarms that an investigator can respond to e Specify the length of time to keep response logs For information about activating services see Activa
162. l alerts occur when the recorder is unable to capture or record audio video or text data For example you receive a critical alert when the unit cannot record on its hard drives 2 Fault Displays faults Faults occur when a component is unable to function properly however the recorder is able to function properly as a whole For example you receive a fault when a recorder experiences a loss of video sync due to a disconnected cable 3 Warning Displays warnings Warnings notify you of system information and minor issues For example you receive a warning when the unit s hard drive temperature exceeds system thresholds NOTE If you select multiple buttons multiple types of alerts display in the Alert Inbox For example if you select the 1 Critical button and the 3 Warning button both critical alerts and warnings display in the Alert Inbox You can also filter the Alert Inbox to view new alerts that you have not reviewed yet or to view only the alerts that are marked as Handled by clicking the Refine List button above the Condition column and then clicking New or Handled Acknowledging that You Have Reviewed an Alert After you review an alert you can acknowledge it When you acknowledge an alert you are indicating that you are aware of the issue and are in the process of resolving it It remains in the Alert Inbox until the issue is resolved To acknowledge that you have reviewed an alert 1 2 3 E
163. l recorder details 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel 3 Click General The General page appears 4 Review and configure the details outlined in the following table If you change one or more settings you can click Apply Settings to save the change or Cancel Settings to discard the change Description Access level The authorization level a user must have to access the recorder Users can access recorders with an equivalent or lower access level than what is set in their profile For example a user with an access level of five can access recorders set to five or lower For information about specifying a user s access level see Creating User Profiles and Accounts on page 188 You can choose a number from one to 10 one is the least restricted access level and 10 is the most secure Tips e You can create a covert or hidden recorder by assigning it an access level that is higher than the user access levels e f you are not working with an ESM you do not need to specify an access level However if you plan to install an ESM in the future we recommend you set the access level Serial number The unique serial number or ID provided to the recorder for identification The serial number also appears on the label on the outside of the recorder Software release The release and version of software running on the recorder For example releas
164. le text data and confirm that it appears in the Administration Console You can also configure a PTZ passthrough device so that you can control a PTZ camera with a joystick from your computer For more information about dataports see Configuring Dataports on page 117 To test a dataport 1 Ensure that the Device Installation task type is selected 2 In the Device Selector panel select the recorder that the dataport is connected to Device Installation Tasks 29 3 Click Dataports oe Dataports Network Port Details Network amp Licenses Services S Storage ed Cameras 3 Audio Q Alarms e Dataports Switches Ports Port Settings Protocol Details Make Model Serial rcpjp Tcp Client Network Port None Network Port Unknown Unknown None Network Port Unknown Unknown Select a dataport and click Settings to configure each port Note that for IP PTZ cameras the settings are not configurable Click OK Review the dataport information that appears on the Dataports page Click Test For text capture systems text streams in the window to the right of the list e For analog PTZ cameras click in the video display window to move the camera s field of view A yellow arrow appears on top of the video display window to indicate the direction that the field of view is moving NOTE Ifthe dataport s general settings have not been specified the Test button is
165. lert dialog box you can switch between Show last matching image and Show live video image as you review and adjust the camera s field of view To respond to field of view alerts 1 Ensure the Health Monitoring task type is selected Click a recorder in the Device Selector panel Click a field of view alert in the Alert Inbox Click Mark as Handled SS ob D Alert Inbox 12 items 97 items filtered New Handled 1 crtca _ 2 Fat A 3 warnng 5 3 FOV 5 3 FOV 5 3 FOV 5 3 FOV 5 3 FOV 5 3 FOV Video sree Lost Video Sync Lost Video Sync Lost Video Sync Lost Recording Stopped Audio input 2 Resolved 19 06 2007 8 00 04 PM 24 06 2007 8 00 22 PM Duration 00 06 36 Recording Stopped Audio input 1 Resolved 19 06 2007 8 00 04 PM 24 06 2007 8 00 20 PM Duration 00 06 36 Reset Alert Indicator fe Show Details Mark as Handled Close Alert Camera 11 Duration Camera 16 Resolved 22 06 2007 3 16 29PM 22 06 2007 3 Duration 00 01 14 Camera 12 Resolved 21 06 2007 4 58 44 PM 21 06 2007 4 58 44 PM Duration 22 18 59 Camera 3 Unresolved 21 06 2007 4 03 22 PM 21 06 2007 4 03 22 PM Duration 3 8 days Camera 10 Unresolved 21 06 2007 4 03 22 PM 21 06 2007 4 03 22 PM Duration 3 8 days 5 Double click the field of view alert The Field of View Alert dialog box appears 6 Compare the resulting images to determine whether the camera has moved or whether the changes in the scene are
166. llowing topics are covered in this chapter e Configuring Area Obstruction Detection on page 78 e Configuring People Counting on page 83 e Setting Up March Networks IP Cameras and Encoders for Analytics on page 90 e Setting the Perspective for March Networks IP Cameras or Encoders on page 92 Configuring Loitering Detection on page 93 Configuring Occupancy Detection on page 95 Configuring Perimeter Protection on page 98 Configuring Queue Length Monitoring on page 101 e Configuring Facial Detection on page 104 Table 8 Video Analytics The following table outlines the video analytics that are available and provides a brief description Analytic Description Available on Area obstruction An area within a scene is blocked for longer than a set time March Networks recorders detection People counting People enter and exit an area within a camera s field of view March Networks recorders Loitering detection March Networks IP cameras or encoders A person remains in a specified location for longer than a set time Occupancy detection March Networks IP cameras or encoders The number of people in a scene equals or exceeds a specified amount Perimeter protection March Networks IP cameras or encoders A person or object crosses a defined line or boundary within a field of view Queue length monitoring March Networks IP cameras or enc
167. lue and select or clear the check box to indicate whether you want the alarm to detect humans and vehicles in the field of view e Create and enable an area to monitor also referred to as a zone Click Edit and then use your mouse in the live image to draw a box around the area you want to monitor NOTE You can create an irregularly shaped zone by drawing different sized rectangles to fill your selected area Click Show to view the zone you created e Click Save Changes Configuring Video Analytic Features 97 e Double click the Source value and then click the zone of origin for people or objects People or objects that move out of this specified source zone will trigger the occupancy detection alarm Double click the Min Time ms value and then click the least amount of time in milliseconds that a person or object must be moving while outside of the source zone before an alarm is triggered Movements that last for less than the specified duration do not trigger an alarm This setting is required only if you are configuring an alarm for people or objects moving between zones Double click the Max time ms value and then click the most amount of time that a movement must occur outside of the source zone before an alarm is triggered Movements that last for longer than the specified duration do not trigger an alarm This setting is required only if you are configuring an alarm for people or objects moving between zones Double
168. ment authorities 222 Administrator Console User Manual IP camera Live Monitoring Console Managed environment Network administrator Non managed environment NTP server Provisioning interface Peripherals Recorder System administrator Target A camera that connects to the recorder s IP camera card using a CATS cable or streams video to the recorder over a network connection A tool that allows security personnel to monitor video and alarms in real time and respond to alarm events A site that uses an ESM to centrally monitor and maintain recorders on the network The person or team responsible for setting up and maintaining the network Duties of the administrator include installing software assigning passwords making backups and resolving network problems A site that has networked recorders which are manually monitored and maintained by a system administrator Network Time Protocol server A server that is used to synchronize computer and server clock times in a network of computers or servers A software application running on the recorder that lets you configure the recorder s general settings The provisioning interface is accessed using a terminal emulation program such as HyperTerminal or a secure shell client such as PuT Ty Security tools connected to a recorder such as cameras audio inputs and outputs alarm inputs dataports and switches A device at your site that captures re
169. mera and therefore appear larger Luma Sensitivity The minimum amount of brightness for the image Chroma Sensitivity The minimum amount of color depth for the image Luma Denoise The minimum amount of brightness that the IP camera should recognize The IP camera will ignore objects that are below this threshold This setting helps reduce the effect of signal noise for example caused by a long coaxial cable It also defines differences between objects and backgrounds of the same color Chroma Denoise The minimum amount of color fluctuation for the image The IP camera will ignore color fluctuations or chroma noise below this setting This setting helps reduce the effect of signal noise for example caused by a long coaxial cable and also enhances color contrast Scene Cut Percent The minimum amount of change in the image that must be detected before the IP camera or encoder recalculates the analytics Temp Min Intensity Temp Max Intensity These settings are only intended for thermal IP cameras which are not currently supported Set to 0 Temp Background This setting is only intended for thermal IP cameras which are not currently supported Update Frequency Indicates the number of frames to be used for analysis A higher value produces a more accurate analysis of the scene Note Setting an update frequency of 80 percent or higher increases the CPU working load Thi
170. n alarm when a clear face is detected and the person s credentials are verified Before you configure this feature ensure the IP camera or encoder that you are monitoring is set up to maximize the facial detection feature For more information see the Video Analytics Reference Guide included on your March Networks CD To enable and configure facial detection 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel P Device Selector New York Albion Recorder07 Maryland a Massachusetts hew York Albion Record 10 51 140 138 New York WD New YorkjAlbion Record 10 51 140 172 of Albion 3 RecorderOs y 3 Click Cameras The Cameras page appears 4 In the Settings column on the left click Facial Detection 5 Click an IP camera or encoder NOTE Only IP cameras that support this feature appear For a list of supported IP cameras contact your March Networks representative 6 Click the settings bar above the Analytic Enabled column and click Yes 7 Click Apply Settings Please note that when you enable the analytic you are enabling the recorder to receive analytic details from the IP camera or encoder You must also 104 Administrator Console User Manual enable and configure the analytic on the IP camera or encoder as outlined in the remaining steps Settings Unused Licenses IP Camer X ye Operation 0 Input Name Input Enabled Anal
171. n click Set Version The Set Service Version dialog box appears Click the latest software version in the Set version list Service Activation Select a service to activate a new version Alarm Manage AE T T Financial Tran Retail Transaq Set version 5 5 0 0048 z Seproban Ala Cancel Set Version OK Cancel 184 Administrator Console User Manual Configuring ESMs to Route through Firewalls When you are working with servers that are located behind a firewall or are installed on an internal network you may have to configure the firewall with IP addresses so the managed recorders or clients are able to contact all of the servers within the ESM To configure the ESM to route through a firewall 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 2 Ensure the ESM Management task type is selected 3 Click an ESM server in the ESM Servers list 4 Click Addresses The Network Addresses dialog box appears 5 Click New Zone The New Zone dialog box appears 6 Type the IP address and port that are used to access the server through the firewall Network Addresses Assign external address zones to allow communication with servers through a firewall All servers should have an addi A New Zone Address Network address zones allow communication with servers through a firewall 7 a Cancel New Zone TIP Yo
172. name and password to connect to the ESM If your organization does not use an ESM you can proceed to the next section in this publication When you connect to the ESM additional features are available that let you centrally monitor and maintain March Networks recorders on your network such as simultaneous recorder updates and user account management To connect to an ESM 1 On the File menu click Connect to ESM The Connect to ESM option is not available on the File menu if the Administrator Console is not configured to connect to an ESM For information about configuring the Administrator Console to connect to an ESM see To modify the ESM connection information on page 17 The Connect to ESM dialog box appears Connect to ESM Please provide your credentials to connect to the Enterprise Service Manager Username admir Canel 16 Administrator Console User Manual 2 Type your user name and password Depending on how you configured the Administrator Console you may first be prompted to choose an ESM before you type your user name and password 3 Click OK NOTE To disconnect from the ESM click Disconnect from ESM on the File menu To modify the ESM connection information 1 On the File menu click Preferences The Preferences dialog box appears 2 Click the ESM Connection tab Preferences Device Selector PTZ Settings Health Monitoring Secure Shell ESM Connection HTTP Proxy
173. nd click the Synchronize Device button if there is a difference If these clocks are not synchronized on a regular basis over time the difference can become significant Since the video collected by your recorder is time sensitive information it is highly recommended that you monitor this carefully and on a regular basis Specifying General Options 39 Table 1 Recorder Clock Settings Continued Setting Description Device time The current time as reported by the recorder Difference The difference between the current time as reported by the recorder and the current time as reported by your computer Note If the time difference is significant the recorder automatically restarts when you click the Synchronize Device button C onfiguring and Reviewing Evidence Retention To ensure critical evidence is present when required recorders are continually capturing and retaining the most recent evidence on their hard drives Recorders retain all evidence for a minimum amount of time in the Critical Recording Buffer CRB In addition to always retaining the most recent evidence you can ensure that the recorder retains schedule or alarm related evidence longer than most evidence Ifyou do not want to continually capture and retain evidence and instead want to control when evidence is retained you can disable the CRB When the CRB is disabled evidence is only retained when an alarm occurs or a schedule start
174. nd the trigger has not yet entered the opposite state the Control Bandwidth action ends This setting is unavailable when the event trigger is a schedule Enable the recorder to return to the original bandwidth limit when the trigger enters the opposite state This setting is unavailable when the event trigger is a schedule Selecting this check box lets you maximize your network resources by telling the recorder to return to its original bandwidth settings as soon as the trigger enters the opposite state rather than waiting for a defined period of time to pass 138 Administrator Console User Manual Copy to External Media Action Allows you to configure the recorder to capture evidence when a trigger is activated and queue it for further revision in the Investigator or automatically copy it to external media For example you can configure the recorder to capture evidence when an alarm is detected and automatically copy it to a USB drive that is connected to the recorder Copy to External Media Action Gecciotion Configuration P Settings Targets Choose the input from which you want to capture evidence when the trigger is activated Copy When Select this check box to automatically copy the evidence to external media Complete when the action is complete Pre event duration Duration after opposite state Failsafe maximum duration For alarm events specify how much evidence you want to capture before the
175. nder Summary to navigate through the configuration sections Ri Configuration Settings Summary Eastern Branches New York Albion Recorder07 gt General S Storage Cameras 2 Audio Alarms e Dataports 9 Switches Schedules Actions mey E is Summary Sections General Settings Camera Settings Audio Settings Alarm Settings Dataport Settings Switch Settings Device General Settings ba System Overview Organization Path Eastern Branches New York Albion Recorder07 SerialNumber KBAAT6693 IP Address 10 51 140 172 Model 4316C StationID 115 Software Release 5 5 0 0018 Camera Type NTSC AccessLevel 5 Time Settings Time Zone Eastern Standard Time Time Sync Method Manual Retention Period Settings Purge audio data from CRB after None minutes Extended Term 40 days z 142 Administrator Console User Manual Printing and Saving the Configuration Settings Summary The following procedure describes how to print and save a summary of a recorder s configuration settings To print or save the configuration summary 1 With the configuration summary open click one of the following e Print Summary e Save Summary When you click either of these buttons the entire summary is printed or saved not just the section you are reviewing 2 Specify either the printing options or the location in which you want to save the configuration summary Generating a Configuration Summary
176. ne central location This can be accomplished in two ways e By directly communicating with each recorder on the network e Or by communicating through an Enterprise Service Manager ESM which is in constant communication with each recorder From the Administrator Console you can e Access a system wide status of recorders In addition to this alerts can be received in real time to ensure timely resolution of recorder health issues e View a summary of users and quickly review their access rights Access rights can be modified to restrict users from performing certain tasks and restrict the recorders and peripherals they can access e Organize recorders into a hierarchy that matches your organization e Centrally configure multiple recorders This can include upgrading recorders to the latest software release or applying custom changes Welcome to the Administrator Console 3 Understanding the Product Suite The following illustration and table provide an overview of the VideoSphere Visual Intelligence suite They also highlight the relationship between the components including the Installer Console Administrator Console Evidence Manager and Investigator Live Monitoring Console Evidence Reviewer and ESM Live Monitoring Evidence Manager Console amp Investigator March Networks or Certified Solutions Provider CSP Administrator Console Installer Console Gt ig aui amp Administrato
177. ng If your organization uses the Live Monitoring Console to monitor alarms in real time using the application s Alarm Inbox you can use the Administrator Console to specify the alarm monitoring settings The following topics are covered in this chapter e Choosing the Alarms that are Monitored on page 166 e Setting the Alarm Priority on page 167 e Associating Cameras with Alarm Sources on page 168 e Configuring Alarm Monitoring Settings ESM Environment on page 170 Choosing the Alarms that are Monitored Before alarms can be monitored using the Live Monitoring Console you must choose one or more alarms and specify the trigger states that you want to monitor The trigger state is a condition that when the alarm enters the condition causes the Live Monitoring Console to automatically present the alarm for investigators to respond to For example a door contact alarm typically has an open closed and cut state If you want investigators to be notified when the door is opened you can choose the open state as the trigger state If you do not select at least one trigger state the alarm source will not be monitored If a recorder at a selected site is unavailable the corresponding alarm sources are unavailable To select trigger states that are monitored 1 Ensure the Alarm Management task type is selected 2 In My Sites navigate to and then click a site 3 In the Alarm Sources list click an alarm s
178. ng activities to further customize how the recorder works with connected cameras e Configure video analytics settings for IP cameras and encoders For example configure the IP camera or encoder to detect alarms when an individual loiters in an area or the number of individuals in an area exceeds a specified limit For more information see Configuring Video Analytic Features on page 77 e Schedule activities For example customize the recorder to retain all activity during the day and retain only video motion activity at night For more information see Creating Schedules on page 125 e Specify how the recorder responds to events For example customize how the recorder responds to an alarm For more information see Configuring Actions on page 129 76 Administrator Console User Manual Chapter 8 Configuring Video Analytic Features March Networks recorders IP cameras and encoders have built in video analytic capabilities that allow you to track the movement of people or objects detect when people move into forbidden zones or loiter in specific areas and detect the length of queues or waiting areas You can then configure the Administrator Console to raise alarms when any of these events occurs For a list of video analytics supported by each March Networks recorder IP camera or encoder see the video analytics data sheet at www marchnetworks com or contact your March Networks representative The fo
179. ng properly The maximum number of connections is determined by the license installed on the server For more information see Adding Licenses on page 187 Adding a Server to Provide Redundant Support You can add additional servers to the ESM to provide redundancy for your connected recorders and increase the number of recorders that the ESM can manage When additional servers are added an ESM cluster is formed which provides redundant support for connected recorders If a server encounters a problem for example it loses network connectivity and cannot manage its connected recorders another server in the list manages those recorders When the server comes back online it resumes management of its recorders You must add licenses to the primary ESM when you create an ESM cluster If you are creating a cluster of two ESMs the primary ESM and one secondary ESM you must install the R5 ESM Professional license If you are creating a cluster of three or more ESMs you must install both the R5 ESM Professional license and the R5 ESM Cluster Service license NOTE When you add a new server ensure it is configured for NTP clock synchronization All of the servers within the ESM must be synchronized by the same NTP server to ensure that they are set to the same time To add an additional server 1 Install the ESM software on the additional server For more information see the ESM Installation Guide included on your March
180. ng the Administrator Console 9 managing alerts 159 recorders 149 mapping cameras to ATMs and teller workstations 216 cameras to POS terminals 220 marking recorders for replacement 209 minimal retention period 40 minimum requirements 8 modifying ESM connection 16 monitoring field of view 66 recorder health 159 motion detection configuring 62 motion sensitivity specifying 65 moving PTZ cameras 54 network communication path customizing 45 viewing 176 network connection pinging 176 troubleshooting 175 using an SSH client 177 network routes configuring 45 network settings configuring 45 non managed environments starting the Administrator Console 9 O obtaining licenses from ESM 34 open and close delay setting 112 open and closed states setting 112 operation settings configuring 50 organization financial site recorders 214 retail site recorders 219 organizing recorders 149 P password starting the Administrator Console 9 people counting configuring 83 people counting reporting Index 227 tool 83 pinging recorders 176 predicted retention 40 preferences ESM connection 16 presets creating camera views 54 primary camera setting 168 primary server 208 printing ESM response log 172 product suite 4 profiles creating user 188 providing redundant sup port adding servers 183 provisioning interface accessing 177 PTZ cameras adjusting
181. ngs and then click View e To manually move the PTZ camera s field of view click in the video display window 54 Administrator Console User Manual A yellow arrow appears on top of the video display window to indicate the direction in which the field of view is moving View Live Control PTZ Camera Web Page Far End of Aisle Magazine Rack Remove Supplements Aisle Rename 1 PTZ preset selected 9 Click Apply Settings To create a preset view 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel 3 Click Cameras The Cameras page appears 4 In the Settings column on the left click Operation 5 Click an enabled camera 6 Click Control PTZ The COM Port Selection dialog box appears 7 Click the COM port you want the camera to use and then click OK 8 Click in the video display window to move the PTZ camera to a point of interest A yellow arrow appears on top of the video display window to indicate the direction in which the field of view is moving 9 When you find the view you want to save as a preset click Add under Preset Settings TIP You can configure the recorder to move the PTZ camera to a preset view when a particular activity occurs or during a scheduled time period For example configure the recorder to move the PTZ camera s field of view to a hallway when a door with an installed door contact alarm input is opened
182. nitor for motion The following example provides a scenario where you would isolate an area Scenario Your camera is monitoring the hallway that leads to the Employees Only office You want to know when people walk through the hallway so you have configured the recorder to flag a video motion alarm event when activity occurs in the camera s field of view Problem To the left of the hallway and within the camera s field of view is the Customer Service department door This door is frequently opened and closed which causes the recorder to flag several video motion alarm events Resolution To prevent the recorder from flagging activity at the Customer Service department door use the masking feature to ignore activity at the door and monitor only the hallway entrance for motion When you specify areas of interest for an IP camera the areas that you highlight divide the view into motion cells Depending on the camera make and model the number of available motion cells varies By default one motion cell is used and the mask is cleared As you isolate areas of interest additional motion cells are used The number of motion cells you can use is limited by the total number available Ensure you do not exceed the total number available as indicated under Motion Cells If you do exceed the total number available you can e Simplify the mask to reduce the number of motion cells that are In Use change the masked areas from red to clear
183. nnection To test the dial up connection ping the recorder by typing ping 192 168 200 1 at the command line prompt This is the factory default IP address for the recorder over a dial up connection If you receive a reply you are successfully connected to the recorder If you fail to connect ensure the recorder is connected to a modem e Enable hardware flow control After you create the dial up networking entry ensure the hardware flow control option is enabled for the modem For more information see the documentation accompanying Microsoft Windows You can specify that you want to save the password If you do not save the password the March Networks applications cannot connect to the recorder directly If you change the dial up networking password for a recorder you must also change the saved password in its Phonebook Entry or override the password for the recorder Ensure you create a phonebook entry on every computer that will be used to connect to the dial up recorder or change the dial up recorder s dialing information Use the same name for every phonebook entry you create For example if you name the first phonebook entry recorders you must name all other phonebook entries recorders on the other computers 14 Administrator Console User Manual Accessing a Dial Up Recorder To access a dial up recorder using the Administrator Console you must first establish a dial up connection between your computer and the dial
184. nresolved Unresolved lose Alert 18 06 2007 10 12 57 AM 18 06 2007 9 09 06 AM mil canal 7 43 13 an 21 06 2007 4 58 44 PM 21 06 2007 4 03 22 PM 21 06 2007 4 03 22 PM _Reset Alert Indicator Show Details Mark as Handled Close Ale The Camera Obstruction Alert dialog box appears 22 06 2007 10 40 46 4M 18 06 2007 10 54 04 AM 18 06 2007 10 54 bad AM 21 06 2007 4 58 44 PM 21 06 2007 4 03 22 PM 21 06 2007 4 03 22 PM Duration Frequency Duration Duration Duration Duration Duration 4 2 days 12 2 days 12 2 days 3 9 days 3 9 days 5 Compare the following images to determine whether the camera has moved or whether the changes in the scene are permanent e Alert Image Shows an image from the time the alert was generated e Live Image Shows an image from the camera s current field of view Configuring Cameras 75 6 Correct the issue by moving the object or item that is obstructing the view and then clicking Re arm Camera Obstruction Alert April 3 2006 04 47 30 PM Check the Alert Image against the Live Image If the camera appears to be obstructed take corrective action before clicking Re arm Alert Image Live Image e e Close NOTE When you handle alerts it is important to correct the camera before you re arm the camera obstruction detection feature Additional Camera Configuration Options In addition to the options mentioned in this chapter you can perform the followi
185. nsure the Health Monitoring task type is selected Click an alert in the Alert Inbox Click Mark as Handled You can also acknowledge that you have reviewed an alert by clicking Mark as Handled in the Show Details dialog box Monitoring Health 161 To close an alert and move it to the Alert History 1 Ensure the Health Monitoring task type is selected 2 Click the alert in the Alert Inbox 3 Click Close Alert The alert moves to the Alert History You can only close an alert when it is marked as Handled and the alert state is Resolved Some alerts are automatically resolved when the issue no longer exists For example a video sync lost alert is automatically resolved when the video sync problem is repaired NOTE If you have removed the RS232 and RS485 option cards from the recorder you will receive a Missing Hardware alert after upgrading the recorder software Handle and close this alert to remove it from the Administrator Console To locate closed alerts in the Alert History 1 Ensure the Health Monitoring task type is selected 2 Click a recorder in the Device Selector panel 3 Under Alert History click a time period in the Search over the last list or specify a time period 4 Click Begin Search A list of all closed alerts where the last alert occurrence was within the specified time period appears 162 Administrator Console User Manual Configuring Notification of Health Alerts You can configure
186. nters the opposite state This setting is unavailable when the event trigger is a schedule This check box is only available when you are working with alarm inputs or cameras with video motion detection enabled Selecting this check box lets you maximize how the recorder tracks alarm state changes by telling the recorder to stop detecting alarms as soon as the trigger enters the opposite state rather than waiting for a defined period of time to pass 134 Administrator Console User Manual Activate Switch Action This action allows you to configure the recorder to activate a switch when a trigger is activated For example choose this action if you want to configure the recorder to turn on a light when a camera detects motion Activate Switch Action Configuration Description Settings Targets Choose the switch you want to activate when the trigger is activated Asserted state Maximum duration Stop when entering opposite state Choose the state that you want the switch to assume such as off or on For example if you are working with a light you may want to turn the light on when the camera detects motion Specify how long you want the switch to be activated This setting is unavailable when the event trigger is a schedule If the Maximum duration has been reached and the trigger has not yet entered the opposite state the Activate Switch action ends Enable the recorder to deactivate the switch wh
187. o the ESM 1 Ensure the Device Installation task type is selected 2 Click a recorder in the Device Selector panel 3 Click Licenses The Licenses page appears 4 Under License Summary click a license type in the Number of licenses list 5 Click Return to ESM Applying Licenses to Recorders 35 The Return Licenses dialog box appears Return Licenses Please select the number of licenses to return License type Area Obstruction Detection Number of licenses il aar 6 Inthe Number of licenses box type or select the number of licenses you want to return to the ESM 7 Click OK 36 Administrator Console User Manual Chapter 6 Specifying General Options This chapter describes how to review and configure general recorder information The following topics are covered in this chapter e Reviewing and Specifying General Details on page 38 e Configuring a Recorder Clock on page 39 e Configuring and Reviewing Evidence Retention on page 40 Configuring Network Settings on page 45 e Customizing the Network Communication Path on page 45 Reviewing and Specifying General Details Setting You can review the recorder s details and specify general information such as the recorder s serial number and the software release running on the recorder All time displays in the Administrator Console use the workstation s local time zone To review and specify genera
188. o view the network communication path 1 Ensure the Device Installation Device Configuration Device Management Health Monitoring or Device Update task type is selected 2 Click a recorder in the Device Selector panel 3 Right click the recorder point to Tools and then click Trace Route The Windows Command Prompt window opens and shows information about the network communication path Organization Path Serial Number Network Name Secu shell Eastern Branches New York Albion Recorder07 10 51 140 172 Copy gt Reboot Device Print gt Export gt Pinging a Recorder You can ping a recorder to ensure it is connected to the network and to obtain the network settings using the Microsoft Windows ping utility For information about working with the ping utility see the documentation accompanying the Microsoft Windows operating system To ping a recorder 1 Ensure the Device Installation Device Configuration Device Management Health Monitoring or Device Update task type is selected 2 Click a recorder in the Device Selector panel 3 Right click the recorder point to Tools and then click Ping 176 Administrator Console User Manual The Windows Command Prompt window opens and shows the response to the ping Organization Path Serial Number Network Name Eastern Branches New York Albion Recorder07 Recorder0 my Route Secure Shell Copy gt Reboot Device Print d Export Configur
189. oders Aline of people within a scene extends further than a set length Facial detection March Networks IP cameras or encoders A clear facial image is detected within an IP camera s field of view Configuring Area Obstruction Detection The area obstruction detection feature allows a recorder to automatically detect when an object obstructs a camera s view and can trigger an alarm to notify you The following example provides a scenario where you could enable area obstruction detection Scenario You are monitoring a fire exit that is located beside the shipping and receiving office Problem You have had problems with individuals placing large boxes in front of the emergency exit door Resolution Enable area obstruction detection and specify the area around the emergency exit as the area of interest Specify the amount of time that objects must obstruct the door before you are notified by an alarm To configure area obstruction detection you must first enable the feature Then specify how long the obstruction must last before you receive an alert and specify the area of interest To further customize how the recorder detects an obstructed area you can specify the detection sensitivity which is the size of the obstruction relative to the area of interest After you configure area obstruction detection you can test your settings 78 Administrator Console User Manual NOTE Before you configure thi
190. of the recorder software support recording using H 264 compression but only from March Networks VideoSphere HD cameras For other March Networks IP cameras or encoders you must disable H 264 compression and use MPEG4 compression instead This setting is specified using the IP camera or encoder s Web page To remove an IP camera or encoder select it and then click Remove Click Yes to confirm the change 1 2 3 Ensure the Device Installation task type is selected Click a recorder in the Device Selector panel Click Cameras The Cameras page appears By default several unassigned IP input slots are available for the connection of IP cameras or encoders Click an unassigned IP input slot In the Camera Brand list click the manufacturer In the Camera Model list click the model In the Address box type the IP address of the IP camera or encoder To obtain the address refer to the documentation accompanying the IP camera or encoder The port provided is the default used for the selected brand and model It automatically updates when you select a new model or brand 60 Administrator Console User Manual Do any of the following e If the IP camera or encoder requires authentication type a logon ID in the Login box and type a password in the Password box If more than one mode is supported on the model click JPEG or MPEG4 in the Camera Mode list e If multiple video channels are supported click a channel
191. oft Internet Explorer 6 and 7 latest service pack e Latest release of Mozilla Firefox including all service packs The reporting interface provides the ability to specify and view reports of the data accumulated through the use of people counting cameras Data can be gathered from one or multiple cameras configured for people counting The report data shows counts for entry exit and occupancy NOTE An occupancy count is the running difference between the number of people that have entered and exited only during the specified reporting period The occupancy count does not include entries exits that occurred outside of the reporting period You can generate a people counting report for a specific day week or month The weekly report begins on a Sunday and ends on a Saturday the monthly report begins on the first day of the month To use the people counting reporting tool If recorder or camera configurations are modified in the Administrator Console while you are working with the people counting reporting tool you must refresh or restart the Web browser for the changes to take effect If you select multiple cameras we recommend that you choose cameras from recorders within the same time zone Keep in mind that when multiple cameras are selected the report shows a total count for all selected cameras You cannot specify a daily time range if you are generating a weekly or monthly report A day within a weekly or monthly
192. oftware applications such as the Investigator Users can access peripherals with an equivalent or lower access level than what is set in their profile For example a user with an access level of five can access peripherals set to five or lower For information about specifying a user s access level see Creating User Profiles and Accounts on page 188 Tips elf you are not working with an ESM you do not need to specify an access level However if you plan to install an ESM in the future we recommend you set the access level as each recorder is installed at your site eYou can create a covert or hidden camera by assigning it an access level that is higher than the user access levels Bandwidth For IP cameras specify the bandwidth the recorder uses to capture video and display live video as a portion of the total bandwidth limit for the recorder Important Do not exceed the recorder s total bandwidth limit 52 Administrator Console User Manual The following example provides a scenario where you might specify the low frame rate used to retain video Scenario The security director of a 24 hour retail store has updated the security system and needs to configure the recorder to retain the best possible video evidence Problem In the past the security director has experienced problems where customers have falsely claimed to have had an accident for example the customer claimed that they fell at the store How
193. ollowing tasks e Rename a recorder Select the recorder and then click the Edit Name button e Remove a recorder Click the Remove Device button Edit Name Button Remove Device Button Device Selector Ei Ml PS Organizing Recorders and Exporting the Recorder List 151 To refine the list of recorders 1 In the list of recorders click a Refine List button above the column you want to filter 2 In the refinement list that appears type or select a refinement option 10 51 1490 133g No refinement r Network Name 10 51 140 138 Network Name 10 KB44 DYRKBAAOZZ229 10 51 10 51 140 138 138 3 To clear the refinement click the Refine List button and then click No Refinement To refine the recorder list by address you must type an asterisk in the refinement option For example if you want to filter the list to show only recorders with the number 51 in their IP addresses you must type 51 51 or 51 depending on where the number appears in the address Exporting the Recorder List When you are working with locally managed recorders you can generate a recorder list which is in DAT dat file format You can provide this file to other system administrators installers or investigators to provide them with access to the recorders in the list NOTE This step is not necessary when you are working with an ESM as the list of recorders automatically appears when the software applicati
194. on To Loitering Detection ke Perimeter Protection B24 Occupancy Detection te Queue Length Monitoring 8 Click Camera Analytics Page 9 Type your user name and password to log on to the Web page 102 Administrator Console User Manual The configuration Web page appears If the Web page is not available verify that you have used the correct user name and password and verify that the IP camera or encoder is online and accessible 10 Using the Web page perform the following steps to configure the Queue Length Monitoring settings e If you have not yet done so install the license on the IP camera or encoder e You may want to clear the setup settings to reset the video analytic features to default settings NOTE If you have already configured other video analytic features you may decide not to clear the setup settings If you clear the settings you must reconfigure all of the IP camera or encoder video analytic features e Under Senses setup sometimes referred to as Deepath on the Web page enable the Queue Alarm feature which is referred to as Queue Length Monitoring in this publication and the Administrator Console Senses setup is only available when an analytic license is installed on the IP camera or encoder NOTE Enabled alarms appear in bold Selecting an enabled alarm and then clicking Enabled will disable the alarm e Create and enable an area to monitor also referred to as a zone Click Edit and then
195. on see the Provisioning Interface Technical Instructions included on your March Networks CD To review recorder storage 1 Ensure that the Device Installation task type is selected 2 Click a recorder in the Device Selector panel Device Installation Tasks 23 3 Click Storage S Storage Settings 2 Storage Devices Details Network A Licenses Services ls Storage e Cameras Audio JaA Alarms e Dataports Switches Group 1 Position Type SATA 3 SATA Total Group 2 Refresh Model Number Serial Number Size State SMART Check Bad Sectors Temperature ATA ST3500630A 6QG3C880 500 GB On line Passed 0 32 C ATA ST3500630A 6QG3J1ED 500 GB Onine Passed 0 32 C 1000 GB Mirroring is not enabled No recording devices available in this group This recorder is compatible with SATA drives 4 Review the storage systems connected to the unit and confirm that they are reporting positive status information NOTE You can click Refresh to update the information that appears on the Storage page Testing Analog Cameras You can connect analog cameras to a recorder and view live video to ensure that the field of view captures the scene properly If adjustments are required you can adjust the camera s position and view the effect of your change After you adjust the camera and verify that the camera is capturing the scene properly you can update the camera s preview which is referred to as a thumbn
196. ons such as the Administrator Console and the Investigator connect to the ESM When you provide the list to other users instruct them to import the list into the application they are using The import option is available from the application s File menu If you are working in a local setting where your recorders are not managed by an ESM you must provide the list of recorders to users who will be accessing the recorder using the March Networks software applications such as the Investigator If the users do not have this list they cannot access recorders to perform investigations If the list contains dial up recorders you must ensure that there is only one dial up recorder in a folder If there is more than one dial up recorder the March Networks software applications only connect to the first dial up recorder N Administrator Console User Manual To export the recorder list 1 Ensure the Device Management task type is selected 2 Click Export List The Export Device List dialog box appears 3 Navigate to the location where you want to save the list 4 Type a file name and then click Save Device Selector Eastern Branches New York Albion Recorder05 Gja al PLL E Entire Organization Organization Path Serial Number Network Name Model E Eastern Branches P Eastern Branches New York Albion Recorder05 10 51 140 KBAAO2229 DYRKBAAOZ2229 4216C E Connecticut H Delaware H Maine DD Maryland 6 Ma
197. otion sensitivity between the following settings aN wm OS e Large Motion Flag an alarm when a large amount of activity occurs This setting is less sensitive to motion e Small Motion Flag an alarm when a small amount of activity occurs This setting is more sensitive to motion Video Motion Sensitivity The sensitivity setting allows you to specify the relative size of motion that you want to detect Large nie obooidoo pf Small Motion Motion Sensitivity 100 8 Click Apply Settings Configuring Field of View Monitoring The field of view monitoring feature lets the recorder monitor connected cameras and alert you when the camera s view changes This feature is useful when you are monitoring several cameras at different organizations and want to be automatically notified when changes occur When the camera s field of view changes and the change lasts for at least 24 hours the recorder generates an alert to notify you For example the camera s field of view can change when a camera is moved from its original position It can 66 Administrator Console User Manual also change when a camera failure occurs such as a change in camera focus or decreased signal quality Although a change must last for at least 24 hours before an alert is generated the recorder does not count any periods of time during which there is very low or no interior or exterior light source as part of the 24 hour period A
198. ough the NAT system to reach the recorder Adding a new network route is an advanced feature If you are unsure about adding new network routes contact your IT department for assistance Scenario Problem Resolution You have a central branch where your recorders are located The recorders are on an internal network The network is protected by a firewall that ensures network security Employees at the head office which are on a separate network cannot access the recorder to perform searches using the Investigator They cannot access the recorder because they are on a different network and they do not know the recorder s IP address To ensure employees can communicate with the recorder from outside of the branch s firewall you can configure the recorder s network routes to enable communication In this particular scenario you can add a new network route called Firewall Access When you add the new network route you will use 133 97 12 3 as the IP address of the new route and 2804 as the port The following figure illustrates this scenario 46 Administrator Console User Manual Figure 1 Network Communication Path Customization Scenario Live Monitoring Console Example Corporate Network Connection Corporate Network Connection Corporate Head Office Firewall IP Address 133 97 12 3 Port 2804 eS y IP Address Investigator 192 168 10 2 Evidence Manager amp To add a network route
199. ould keep in mind that if you have recently connected new peripherals and they have not been retaining evidence for the number of days specified for the retention period your storage goals for that peripheral are not being met Specifying General Options 43 To determine if the recorder is meeting its retention goals 1 Ensure the Device Configuration task type is selected 2 In the Device Selector panel view the Retention Achieved column Organization Path Serial Number Network Name on Achieved Predicted Retention W Eastern Branches New Y 10 51 140 KB amp 4 amp 02229 DYRKBAAO2229 4216C Yes Evaluating The value in this column tells you whether the recorder is meeting its retention goals e Yes Your retention goals are being met e No Retention goals are not being met for any of the following reasons Evidence retained in the CRB is being deleted and the configured CRB time has not been reached A recorder has been configured with long term retention actions retained data is being deleted and the configured long term retention time has not been reached A recorder has been configured with extended term retention actions retained evidence is being deleted and the configured extended term retention time has not been reached e Evaluating A recorder has not reached its retention capacity NOTE When the retention goals are not being met the associated information on the Storage page turns red
200. ount people you cannot enable any other video analytics on the camera If other video analytics were enabled on the camera before you enabled people counting they are disabled and the video analytics are not automatically re enabled when you disable people counting Before you configure this feature ensure the camera that you are monitoring is set up to maximize the people counting feature For more information see the Video Analytics Reference Guide included on your March Networks CD When a camera is set as a people counting camera the recorder does not retain its video and users cannot access the camera using the other March Networks software applications such as the Investigator or Live Monitoring Console You can view a live video display to verify the people counting camera setup by clicking View Live While viewing live video for a people counting camera no other users can access live video from this camera or any other people counting cameras connected to the same recorder To specify the entry and exit directions 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel 3 Click Cameras The Cameras page appears In the Settings column on the left click People Counting Click a camera that has people counting enabled Click Settings a SN ow OF Click Switch Direction to change the entry and exit directions View Live Settings Testing Click on the image
201. ource Alarm Sources 36 items 0 items filtered Select Trigger States Priority 5 Name Organization Path Trigger States Type Se Store Entrance DIP Camera 4 DIP Camera 4 Z IP Camera 4 Z Front Door pe warehouse Door Eastern Branches New York Albion Recorder0 Area Obstruction 5 Eastern Branches New York Albion Recorder07 Queue Length Eastern Branches New York Albion Recorder07 Occupancy Det Eastern Branches New York Albion Recorder0 Analytic Rule Met Face Detection Eastern Branches New York Albion Recorder07 Physical Eastern Branches New York Albion Recorder0 Physical J Alarm Panic Button Customer Servic Eastern Branches New York Albion RecorderO Physical J Panic Button POS Terminal 5 lt Eastern Branches New York Albion Recorder0 Physical Ht 4 Click Select Trigger States The Trigger States dialog box appears 166 Administrator Console User Manual 5 Select the check boxes that correspond to the trigger states that you want to monitor Trigger States Please select the trigger states you wish to monitor If no trigger states are selected the alarm source s will not be monitored MV Open F Close T Cut 6 Click OK 7 Click Apply Setting the Alarm Priority You can assign a priority to an alarm to help investigators determine the order in which to respond to alarms using the Live Monitoring Console Priorities can be assigned from 1 highest to 10 low
202. ows Explorer to locate the setup exe file on the CD and then double click setup exe On the Software Installation page click the application you want to install As you move your pointer over each link a brief description of the application appears 8 Administrator Console User Manual 3 Follow the installation wizard prompts to install the application During the installation you are asked if you will be using an ESM If your organization has an ESM that centrally monitors and maintains your March Networks recorders click Yes and then type the ESM s IP address in the Address box If you indicate that you are using an ESM you are prompted to enter a user name and password when you start the Administrator Console Uninstalling the Administrator Console If you no longer need the application you can remove it using the Add or Remove Programs option in your computer s control panel For more information about removing programs see the documentation accompanying Microsoft Windows Starting the Administrator Console After the installation completes a shortcut appears on your computer s desktop and is also inserted into the Microsoft Windows Start menu Use this shortcut to start the application If you indicated during installation of the Administrator Console that you are using an ESM when you start the Administrator Console you are prompted to enter a user name and password Installing Uninstalling and St
203. permanent Alert image Shows an image from the time the alert was generated Configuring Cameras 71 e Reference image Shows the last image that matches your intended field of view The information provided under Last match at indicates when the reference image was captured Field of View Alert March 30 2006 10 40 55 AM Check the Alert Image against the Reference Image If the camera appears to have moved click Acknowledge and take corrective action If the changes in the scene are permanent and valid click Restart Calibration If the changes in the scene appear to be temporary click Snooze Alert Image Reference Image Acknowledge Restart Calibration Snooze Last match at Show last matching image January 18 2006 10 14 07 4M Show live video image 0 previous snooze actions 7 Correct the issue in one of the ways outlined in the following table depending on the situation that has occurred Table 7 Field of View Changes and Corrective Actions Situation Example Corrective Action Camera has been moved The camera view has shifted over time due 1 Click Acknowledge and then adjust the to a faulty mounting bracket and no longer camera s field of view as required to captures the intended view return it to your intended view The alert automatically changes to the handled state when you click Acknowledge To view the alert ensure the Handled button is pressed in 2
204. ple explains how an action is implemented using a scheduled time period trigger Scenario You are monitoring a retail store during the evening to ensure that no one enters the store after it is closed You are using motion detection to ensure that any activity occurring within the store is detected as an alarm event Problem You have enabled video motion detection 24 hours per day However you find that during the day there are numerous video motion events triggered due to shoppers passing your cameras Resolution To prevent the recorder from detecting motion during the day configure the recorder to only detect motion outside the times outlined in the Business Hours schedule 130 Administrator Console User Manual To configure how a recorder responds to events 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel Device Selector New York Albion Recorder07 Maryland Organization Path pa Massachusetts BV new York Albion Record 10 51 140 138 New York P hew York AlbionfRecord 10 51 140 172 57 Albion Recorderos 3 Click Actions The Actions page appears gO Action Settings Nighttime Motion Open gt General IS Storage Cameras 2 Audio Alarms e Dataports 9 Switches Schedules IGS Actions Summary Event Triggers Trigger Name Event Type Source Retain Evidence Event Detection Activate Switch Move PTZ
205. port Types The following table outlines the dataports you can enable and configure Table 10 Types of Dataports Type Description PTZ cameras Cameras with a mechanical housing that you can pan tilt zoom or focus using the Administrator Console s built in tools Unlike standard cameras PTZ cameras have a dataport connection which communicates field of view adjustments to the camera in addition to the typical video connection Passthrough PTZ PTZ cameras that you can remotely control using a joystick connected to your computer When the recorder s dataport is configured for passthrough data is sent over the network between the recorder and your computer Text capture Peripherals that provide text data such as retail transaction details to the recorder Peripherals such as Automated Teller Machines ATMs and Point of Sale POS systems often have a text capture component that streams data to the recorder The Live Monitoring Console s text overlay feature uses a text capture dataport for more information on text overlay see the Live Monitoring Console Getting Started Guide NOTE Before you start ensure you have selected the usage type for each dataport To verify this information see the Installing a Recorder and Testing Peripheral Connections Quick Steps publication included on your March Networks CD Enabling and Configuring Dataports Configure the dataport by enabling it providing it with a custom name
206. ppears 5 Under Default Release click the default release in the Release list 6 Click OK Default Release Set the default Target Release for new devices Release Jive To specify the bandwidth limit 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 2 Ensure the Device Update task type is selected 3 Click a site in the Device Selector panel 4 Click Settings The Device Update Service Settings dialog box appears 5 Under Bandwidth Limit type a value in the Limit kbps box Performing Advanced Enterprise Service Manager Tasks 201 6 Click one of the following options e Aggregate limit The bandwidth limit you specify is the maximum amount of network bandwidth available at any given time If you are performing multiple updates the available bandwidth is divided among the units e Individual limit The amount of network bandwidth you specify is available for each unit being updated If you are performing multiple updates each unit can use up to the specified amount 7 Click OK Bandwidth Limit Specify the bandwidth that can be used for sending update files to devices in kilobits per second C Aggregate limit Limit kbps 500 Individual limit NOTE If your ESM contains several servers the bandwidth limit is applied to each server in the cluster For example if you have three servers and have set the bandwidth l
207. puts and whether it is a PTZ camera e To force the recorder to reconnect to the IP camera click Reconnect e To view the IP camera s Web page click Web Page e To reset the data rates click Reset data rates To remove an IP camera ana an A U Ensure that the Device Installation task type is selected In the Device Selector panel select the recorder that the IP camera is connected to Click Cameras Select an assigned IP camera in the list Click Remove Click Yes You can connect audio inputs and outputs to a recorder and perform tests to confirm that you can hear audio and that others can hear you when you speak into a connected intercom NOTE For more information about audio see Configuring Audio on page 107 Device Installation Tasks 27 To test audio 1 Ensure that the Device Installation task type is selected 2 In the Device Selector panel select the recorder that the audio input or output is connected to 3 Click Audio gt Z Audio Audio output 1 Details Network amp Licenses amp Services ES Storage S Cameras 2 Audio aA Alarms e Dataports amp Switches n Start Output Test Input Output Audio Name Enabled State Source Make Model Serial Number 1 Audio input 1 No Idle Local Unknown Unknown 2 Audio input 2 No Idle Local Unknown Unknown 3 Audio input 3 No Idle Local Unknown Unknown 4 Audio input 4 No Idle Local Unknown Unknown es Audio input
208. r Console m A OA E Corporate Network Initial System Setup Connection and Basic Configuration Corporate Head Office Corporate Network Recorders Connection Cz Evidence Evidence ESSE Evidence Reviewer Third Party Investigation Console Installation Site Evidence Manager amp Investigator Component Description Recorders Devices at your site that capture retain and stream audio video and text data from connected peripherals Recorder installation configuration and management tools Installer Console A setup tool that lets installers test the peripherals connected to the recorder Administrator A configuration and maintenance tool that lets security and IT staff customize and maintain recorders in a Console central or local manner 4 Administrator Console User Manual Component Description Evidence retrieval and management tools Evidence Manager and Investigator The Evidence Manager provides senior loss prevention security or operations managers with the tools for building and managing investigation cases The Investigator lets security theft and fraud investigators locate video evidence linked to an investigation The Investigator works alongside the Evidence Manager to allow users to quickly locate video evidence and then organize the evidence for distribution to third party investigators or law enforcement authorities Live
209. r Encoder s Web Page on page 62 Enabling and Configuring Video Motion Detection on page 62 Configuring Field of View Monitoring on page 66 Configuring Camera Obstruction Detection on page 73 e Additional Camera Configuration Options on page 76 Configuring the Camera s Operation Settings On the Cameras page you can enable cameras and configure general settings such as the camera name video image size and video quality To configure the camera s operation settings 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel Device Selector New York Albion Recorder07 9 Maryland A Organization Path E Massachusetts P New YorklAlbion Record 10 51 140 138 i New York WD hew vorkfAlbion Record 10 51 140 172 59 Albion Recorders 3 Click Cameras The Cameras page appears 4 In the Settings column on the left click Operation 5 Click a camera You can configure multiple cameras simultaneously by pressing the CTRL or SHIFT key and then clicking additional cameras 6 Review the details outlined in the following table If you change one or more settings you can click Apply Settings to save the change or Cancel Settings to discard the change 50 Administrator Console User Manual As you configure cameras you can view live video in the video display window by clicking View Live Camera Setting
210. r Territory you can do the following e Enable the user to access all of the recorders in the organization by leaving the territory set to Entire Organization which is the default setting e Specify the folders and recorders that the user can access by clicking Modify and adding folders and recorders to the Selected Territories list 9 Click OK Selected Territories 3 Eastern Branches Delaware E3 Eastern Branches Maine al Eastern Branches Maryland lt Remove You can update user account information by clicking Modify Account on the User Management page or you can remove a user account by clicking Remove Account and then clicking Yes to confirm the removal Performing Advanced Enterprise Service Manager Tasks 191 Viewing the ESM Audit Report The ESM audit log records changes made to User Accounts and User Profiles in the User Management task type The following ESM user management audit log entries are recorded e Add User When a new user account is created the user name profile and the territory are recorded in the Details column of the log entry e Update User When a user account is updated the changes are recorded in the Details column of the log entry Changes can include a different profile territory real name authentication type or password e Delete User When a user account is deleted the user name is recorded in the User Profile column of the log entry e Add Profile When a new profile is
211. r servers if clustered must be in the same domain as the client computer where your Administrator Console is installed For information about creating user accounts see Creating User Profiles and Accounts on page 188 Click OK The next time you start the Administrator Console your changes take effect 18 Administrator Console User Manual Chapter 4 Device Installation Tasks The Device Installation task type allows you to view general information about the recorders and test the peripherals such as cameras and alarms connected to a recorder installed at your site The following topics are covered in this chapter e Viewing Recorder Details e Viewing and Configuring Network Settings e Applying Licenses e Services e Reviewing Storage Information e Testing Analog Cameras e Testing IP Cameras e Testing Audio e Testing Alarms e Testing Dataports e Testing Switches Viewing Recorder Details You can view a summary of the recorder s details including its unit information version information built in hardware details and optional hardware To view recorder details 1 Ensure that the Device Installation task type is selected 2 Click a recorder in the Device Selector panel 3 Click Details The details of the recorder are displayed for you to review NOTE You can click Refresh to update the information that appears on the Deta
212. re 0 cece cece ccc eee een nen ees 156 Reviewing a Recorder s Upgrade Information 0 0 0 c eee eee eee ees 156 Upgrading a Recorder s Software 00 00 cece cece cece eee nen ees 158 Chapter 19 Monitoring Health cccceccccccecccccecccecceeeceecsescsecseeseeseeneeens 159 Viewing Alert Details and Corrective Actions 00 00 cece cece neces 160 Acknowledging that You Have Reviewed an Alert 0 0 00 cece cece eens 161 Configuring Notification of Health Alerts 0 c cece eee eee eee ees 163 Chapter 20 Configuring Alarm Monitoring ccccceecceeceecceeceecceeseecceeseeceeenes 165 Choosing the Alarms that are Monitored 0 6 0 c eee eee e eee eens 166 Setting the Alarm Priority 2 0 2 0 c cece cece ccc cece teen nee die Wa 167 Associating Cameras with Alarm Sources 00 ccc eee c een eee eee e eens 168 Configuring Alarm Monitoring Settings ESM Environment 08 170 Configuring Alarm Monitoring Settings for Managed Recorders 170 Viewing Alarm Responses in the ESM Response Log 00 cece eee e ees 172 Table of Contents iii Chapter 21 Troubleshooting the Network Connection and Rebooting Recorders 00000 175 Viewing the Network Communication Path 0 0 0 cece cece eee eee ee 176 Pinging a Recotdeticsc cicorczcwieidancsendcuye aecnc cae nciienieale sila gatas alae aratees ak 17
213. re that we do our part to create a cleaner healthier environment for future generations The steps we have taken affect all aspects of our organization and involve our senior management team employees suppliers partners and customers You can receive further details at Company General http www marchnetworks com resources default aspx id 81 Product Specific http www marchnetworks com Files RoHS WEEE_Compliance_Statement_EN pdf Customer Support and Assistance North America Telephone 613 591 1441 Toll Free US amp Canada 1 800 472 0116 Fax 1 613 591 1858 E mail techsupport marchnetworks com EMEA Telephone 39 0362 17935 extension 3 CET Fax 39 0362 17935 90 E mail milantechsupport marchnetworks com APAC For former March Networks Products For former Cieffe Products and VMS Telephone 1 613 591 1441 Telephone 39 0362 17935 extension 3 CET Fax 1 613 591 1858 Fax 39 0362 17935 90 E mail techsupport marchnetworks com E mail milantechsupport marchnetworks com Providing Documentation Feedback At March Networks our goal is to produce documentation that is technically accurate and informative If you have comments or suggestions about our online Help and documentation you can e mail us at techwriters marchnetworks com 2010 A March Networks Company All rights reserved Information in this document is subject to change without notice Trademarks MARCH NETW
214. recorder audit log to the clipboard e Export opens the Save Audit Report dialog box and allows you to save the contents of the recorder audit log in CSV format You can use Microsoft Excel to open files saved in CSV format e Print opens the Print dialog box and allows you to print the contents of the recorder audit log Registering and Unregistering Recorders With an ESM If your organization uses an ESM to centrally manage recorders on the network you can register your recorder with the ESM After you register the recorder additional tasks are available in the Administrator Console that let you manage the recorder such as create user accounts to limit access to the recorder and its peripherals perform central updates to all recorders on the network and customize the frequency of health alert notification For more information see Performing Advanced Enterprise Service Manager Tasks on page 181 At any point you can unregister the recorder from the ESM NOTE If you are working with a 4000 LC users can log on to the 4000 LC graphical user interface using the user name and password you specify Please note the 4000 LC must be configured to communicate with an ESM before the user name and password can be used to log on to the 4000 LC For information about configuring a recorder to communicate with an ESM see the Installing a Recorder and Testing Peripheral Connections Quick Steps publication To register a recorder with
215. red to If the recorder is not connected to an ESM the section displays Not registered with Enterprise Service Manager NOTE To register or unregister the recorder with an ESM see Registering and Unregistering Recorders With an ESM on page 195 5 The ESM Connection Settings section is only displayed when the recorder is connected to an ESM You can configure whether you want the recorder always connected to the ESM or whether you want it to connect at configurable time periods every 1 hour 6 hours or 12 hours You can also choose to mark the Device Installation Tasks 21 recorder s ESM Status as Unreachable if it does not connect to the ESM within a configurable time period 12 hours 1 day 2 days 6 The Network Settings section displays information about the recorder s network settings a In the Network name field specify a name to identify the recorder This name appears in software applications such as the Investigator b In the Connection list select the network connection The default network connection is DVR On Board Ethernet Controller Depending on the recorder model and the installed options additional network connection options may appear These options correspond to other peripherals that the unit communicates with such as IP cameras c Choose one of the following IP address options e Obtain an IP address automatically using DHCP Select this option to allow the recorder to obtain an IP
216. report is always 24 hours 1 Open a Web browser and go to the people counting reporting URL The people counting reporting URL is configured during installation of the People Counting Reporting Web service Contact your administrator if you are unsure of the URL 2 In the Organization section of the reporting interface locate and select the cameras that you want to include in the report 3 Under Reporting Period select the month and year for the reporting period 4 Specify the reporting period by doing one of the following e Click the Month button which selects the entire month e Click the Week button that corresponds to the week for which you want to specify the reporting period e Click a day in the calendar 88 Administrator Console User Manual If you click a day in the calendar click a start time and an end time in the Start Time and End Time lists 5 Click Generate Reports The report data appears in graphical and tabular format on the right side of the page Organization E E Reporting EE GangesDvR SP mdg ams Reporting Period SUN 1 8 Su Mo Tu We Th Fr Sa Thursday a lels e s 6s 7 Jena 8 9 10 41 42 i 14 Saturday Monday JULY 2007 Tuesday Wednesday 15 16 17 18 39 20 21 Start Time End Time Interval 12AM z 12 PM z 30 Min z Generate Report MARCH
217. retain evidence that is flagged for long or extended term retention As space is required for new evidence evidence exceeding the configured Long term period is deleted first followed by evidence exceeding the configured Extended term period Finally evidence is deleted from the CRB if additional space is still required You can flag evidence for long term or extended term retention on the Actions page For information about configuring how evidence is flagged for retention see Configuring Actions on page 129 Duration of minimal retention period The number of minutes you want to retain audio After the number of minutes has passed the recorded audio is deleted If you want audio to be deleted immediately type 0 in the Duration of minimal retention period minutes box You must also ensure that the Recording Method is set to Minimal retention for the required audio inputs or outputs on the Audio page For information about specifying the recording method for audio inputs and outputs see Configuring Audio on page 107 Note This setting is unavailable when the CRB is disabled Limit the retention of all evidence data on device to days The maximum amount of evidence you want to retain For example if you do not want to retain more than 30 days of evidence type 30 in the Limit the retention of all evidence data on device to days box If you do not want to limit the retention of evidence data clear the
218. rights you want users to access In the Access Level list click an authorization level to restrict access to specific recorders and peripherals Users can access recorders or peripherals set to an equivalent or lower number For example when you set the access level to five users can access recorders and peripherals set to five or lower Click OK Profile Manager Profile Name Store Manager Assigned Tasks Rights M Administrator Console Alarm Management Administrator Console Device Installation Configuration C Administrator Console Device Management Administrator Console Device Update Administrator Console Financial Site Management M Administrator Console Health Monitoring M Administrator Console Live viewing Administrator Console Manage ESM Administrator Console Manage User Accounts M Administrator Console Recorded Media viewing C Administrator Console Retail Site Management Access Level 7 Cancel You can update a user profile by clicking Modify Profile and updating the information Or you can remove a user profile by clicking the profile clicking Remove Profile and then clicking Yes to confirm the removal Performing Advanced Enterprise Service Manager Tasks 189 Account Manager Territory User name liwaters Real name John Waters Profile Administrator 7 Authentication March v Set password NOTE Ifyou are creating a user
219. rk access you can connect a USB modem to the recorder and then access it over a dial up telephone connection For more information see Configuring a Dial Up Recorder on page 13 or the Setting Up Units for Dial up Connection Technical Instructions included on your March Networks CD To specify the recorder s network settings 1 Ensure that the Device Installation task type is selected 2 Click a recorder in the Device Selector panel 3 Click Network The network settings for the recorder are displayed in the center section Network Settings for New P _Atom_4416LC Details S Network amp Licenses D Services S Storage 2 Cameras Audio A Alarms e Dataports Switches Re register with ESM ESM Registration Status Network Settings Dial up Settings Registered Connected to 10 53 100 76 Network name MarchR5DVR Phone Number Station ID P _Atom_4416LC Connection DVR On Board Ethemet Controller MAC Address 00 10 BE 08 6C 46 x Phonebook Entry x Advertised port Obtain an IP address automatically using DHCP C Use the following IP address IP address Domain name ESM Connection Settings Always stay connected to ESM C Connect to ESM every Subnet mask DNS servers 10 51 250 252 Mark as Unreachable if no connection made EEE For this duration Add Remove 10 51 250 198 4 The ESM Registration Status section shows information about the ESM the recorder is registe
220. roduced in the release is available in the upgrade instructions included on your March Networks CD NOTE The steps outlined in this chapter are typically performed when you are working with locally managed recorders If you are working with recorders managed by an ESM see Centrally Updating Software on page 198 Reviewing a Recorder s Upgrade Information The following procedure describes how to review a recorder s upgrade information To review a recorder s upgrade information 1 Ensure the Device Update task type is selected 2 Click a recorder in the Device Selector panel P Device Selector New York Albion Recorder0 Maryland p Massachusetts DV new York Albion Record 10 51 140 138 2 New York WD hew vork Albion Record 10 51 140 172 oF Albion Recorder05 lt 156 Administrator Console User Manual 3 Review the details outlined in the following table Recorder Upgrade Information Description Organization Path Indicates the folders within which the recorder is organized This path is set up using the Device Management task type For information about organizing recorders see Organizing Recorders and Exporting the Recorder List on page 149 Address The IP address of the unit including the port Serial Number The unique serial number provided to the unit for identification The serial number also appears on the label on the outside of the recorder
221. s Please note that when you enable the analytic you are enabling the recorder to receive analytic details from the IP camera or encoder You must also Configuring Video Analytic Features 99 enable and configure the analytic on the IP camera or encoder as outlined in the remaining steps Settings Unused Licenses IP Camer Operation Input Name _ Input Enabled Analytic Enabled i To video Motion Detection IP Camera 1 XS Field of view Monitoring To Camera Obstruction Detection XS Area Obstruction Detection IP Camera 4 IP Camera 5 IP Camera 6 XS Facial Detection R29 Loitering Detection EG Perimeter Protection i Occupancy Detection 0 0 0 0 0 53 People Counting 0 0 0 0 0 R29 Queue Length Monitoring 0 8 Click Camera Analytics Page 9 Type your user name and password to log on to the Web page The configuration Web page appears If the Web page is not available verify that you have used the correct user name and password and verify that the IP camera or encoder is online and accessible 10 Using the Web page perform the following steps to configure the Perimeter Protection settings e If you have not yet done so install the license on the IP camera or encoder e You may want to clear the setup settings to reset the video analytic features to default settings NOTE If you have already configured other video analytic features you may decide not to clear the setup settin
222. s Operation ATM Lobby General S Storage o Cameras 2 Audio Alarms e Dataports Q Switches J e3 Schedules a Actions amp Summary Settings Unused Licenses Operation SS Video Motion Sb rield of View E24 Camera Obst k23 Area Obstru 3B People Coun Eh Facial Detect k23 Loitering Det Sb perimeter Prise k23 Occupancy D T Queue Lengt ATM Lobby CIF Most Detai 4 10 1 2 5 ATMs 5 Type Name Quality Frames Per Second Divisor Low fps Group Tag _ Linked Audio Access Level _ Bandwidth Analog Aisle 2 Most Detailed 10 1 2 5 Aisles Analog ATM Boot Most Detailed 10 1 2 5 ATMs Analog ATM Boot Most Detailed 10 1 2 5 ATMs Analog ATM Lobby Most Detailed 10 1 2 5 ATMs Analog POS Term Most Detailed 10 1 2 5 POS Ter Analog POS Term Most Detailed 10 1 2 5 POS Ter Analog POS Term Most Detailed 10 1 2 5 POS Ter Analog Teller Line Most Detailed 10 1 2 5 Tellers Tallar 1 Mack Natailad INI Sy Tallare Table 5 Camera Operation Settings Setting Description Type The camera type such as IP PTZ or analog Source The recorder to which the camera is connected or the IP address of the camera Name The name that identifies the camera The name appears when Evidence Manager Evidence Reviewer and Live Monitoring Console users review clips The name also appears when Investigator users access the camera save video
223. s This is useful in situations where legal constraints dictate that video audio or text data can only be retained under certain circumstances By default audio is not retained As part of your audio configuration tasks you can choose whether you want to retain audio for a specific duration or continuously retain audio For information about specifying the audio retention period and enabling audio retention see Configuring Audio on page 107 To configure evidence retention 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel 3 Click General The General page appears 4 Under Retention Periods configure the retention settings outlined in the following table 40 Administrator Console User Manual If you change one or more settings click Apply Settings to save the change or Cancel Settings to discard the change Retention Periods The Critical Recording Buffer CRB is used to continuously record evidence data M Disable CRB If Disable CRB is selected the device will not retain data unless there is an explicit retain action V Send warming if evidence data in the CRB falls below 3 day s Evidence data for specified events can be retained for Long or Extended periods The retention periods below are used when assigning Retain Evidence Data actions to events Long term 20 day s Extended term 40 day s Audio data not related to specified events can
224. s a result if there are 12 hours of darkness an alert can take between 36 to 48 hours to generate The following example provides a scenario where you could enable field of view monitoring Scenario You are monitoring a network of recorders across a large number of stores You do not check the cameras every day as there are thousands of cameras on the network Problem You have recently had problems with faulty mounting brackets that cause cameras to shift from their original location However you only realized this fact when you tried to locate video related to an investigation and found that the camera was pointing at the floor Resolution Enable field of view monitoring to detect when the camera s view changes significantly from its original view NOTE Before you configure this feature ensure the camera that you are monitoring is set up to maximize the field of view monitoring feature For more information see the Video Analytics Reference Guide included on your March Networks CD Configuring Cameras 67 How Does Field of View Monitoring Work qe Operation T video Motion Detection te Field of View Monitoring Xe Camera Obstruction De B24 Area Obstruction Detec 0 53 People Counting To Facial Detection To Loitering Detection Xe Perimeter Protection Xe Occupancy Detection To Queue Length Monitoring When you enable a camera the recorder automatically enters an initial calibration period and starts an
225. s box Configuring Alarm Monitoring 171 Viewing Alarm Responses in the ESM Response Log The ESM maintains a history of alarm monitoring activities performed by Live Monitoring Console users and administrators and also tracks system information You can view the ESM response log to obtain information about these activities To view alarm responses 1 Ensure the Alarm Management task type is selected 2 Click Search ESM Response Log The ESM Response Log dialog box appears 3 Click one of the following time ranges in the Select a time range list On or About Searches for entries before and after the date time and duration you specify If you click On or About specify a date in the this date calendar type or select a time in the and this time box and type or select a duration in the and for this duration box Starting at Searches for entries starting on the date and at the time and duration you specify If you click Starting at specify a date in the this date calendar type or select a time in the and this time box and type or select a duration in the and for this duration box On the Day with Searches for entries on the date you specify If you click On the Day with specify a date in the this date calendar In the Last Searches for entries within the time period you specify If you click In the Last type or select a duration in the and for this duration box Older than Searches for entries older than the d
226. s feature ensure the camera that you are monitoring is set up to maximize the area obstruction detection feature For more information see the Video Analytics Reference Guide included on your March Networks CD To enable area obstruction detection 1 Ensure the Device Configuration task type is selected 2 Click a recorder in the Device Selector panel Please note area obstruction detection is not supported for the 4516 C NVR Device Selector New York Albion Recorder07 9 Maryland Organization Path p Massachusetts BV new York Albion Record 10 51 140 138 pF New York P hew York AlbionfRecord 10 51 140 172 5 Albion Recorders 3 Click Cameras The Cameras page appears 4 In the Settings column on the left click Area Obstruction Detection 5 Click an enabled camera If the camera has been set as a people counting camera you cannot configure it to detect area obstructions For information about people counting cameras see Configuring People Counting on page 83 6 Click the settings bar above the Detect Area Obstruction column and click Yes 7 Click Apply Settings Store Entrance Yes ves 5 Minutes Dwin Store Entrance 5 Minutes Aisle 1 Nia Aisle 2 Nia ATM Booth Left NjA ATM Booth Right NjA ATM Lobby NjA Camera 17 NJA Customer Observation NJA Electronics Section Nia IP Camera 3 N A Configuring Video Analytic Features 79 To specify the duration of the obstru
227. s setting is useful if your system is heavily loaded and you want to control it Backmodel Update Sets the background image update period in milliseconds Lower values indicate that the background image will be updated more frequently Note Frequent updates increase the use of system resources Note This setting is available only when the threshold is set to 2 Configuring Video Analytic Features 91 Setting the Perspective for March Networks IP Cameras or Encoders Setting the correct perspective on the IP camera or encoder allows it to more easily recognize and process people or objects moving through a field of view When you configure the perspective you can use the default size of the average human being or another object and then specify the sizes of people or objects in other parts of the image for each caliber setting You must set a minimum of three calibers to configure the perspective For more information about setting the IP camera perspective see the documentation accompanying your IP camera or encoder To set the perspective for March Networks IP cameras and encoders 1 2 eran wm Ss Ensure the Device Configuration task type is selected Click a recorder in the Device Selector panel Click Cameras The Cameras page appears In the Settings column on the left click Operation Click an IP camera or encoder Click Camera Analytics Page Type your user name and password to log on to the Web page
228. s the Investigator can connect to the recorder For more information see Accessing a Dial Up Recorder on page 15 You can configure the recorder to periodically dial a Remote Access Service RAS server at intervals you specify to communicate health and status information to the Administrator Console Accessing Recorders 13 If your computer has access to both a network and a dial up connection you can configure the Administrator Console to attempt to connect to the recorder over the network first If the connection is unsuccessful the Administrator Console then attempts to connect to the recorder using the dial up connection For information about the two options outlined above see the Setting Up Units for Dial up Connection Technical Instructions included on your March Networks CD To create a dial up networking entry for modem connection When you are working with a dial up recorder in a non managed environment you must first create a dial up networking entry for modem connection Using Microsoft Windows Dial Up Networking create an entry using the following settings e TCP IP Settings Use the default values Ensure the Use default gateway on remote network check box is not selected If the check box is selected Microsoft Windows attempts to use the dial up interface for your regular network communication e User name and password The user name is DVRDialup and the password is MarchDVR e Testing the dial up co
229. s to discard the change NOTE The current alarm state is reported to the software applications such as the Investigator when the alarm event is triggered For example ifa recorder is configured to detect an open door outside of business hours 9 A M to 5 P M and the door is propped open at 4 55 P M the alarm is detected and generated at 5 P M Action Configuration Settings The following sections describe the configuration settings for the following actions e Retain Evidence Data Action e Detect Events Action e Activate Switch Action e Move PTZ Action e Output Video Action e Control Bandwidth Action e Copy to External Media Action Retain Evidence Data Action This action specifies how long the recorder retains video related to the event You can also specify how long recording continues when this type of event occurs For example you can configure the recorder to retain video related to a particular alarm longer than other video Retain Evidence Data Action Configuration Description Settings Targets Choose one or more targets from which you want to retain audio video or text data Retention period Choose whether you want to retain the audio video or text data for the Long term or Extended term retention period specified on the General page Retain high frame Select this check box to enable the recorder to retain the video using the rate frame rate specified
230. sents a 4416 C NVR ESM ID The station ID of the unit which uniquely identifies it ESM Status The connection status of the unit ESM Status Time The time of the last status change Performing Advanced Enterprise Service Manager Tasks 199 Recorder Update Info Description Versions The version information for the various software components Current Release The version of software currently running on the unit Target Release The version of software you want the ESM to automatically apply to the unit Release Status Indicates if the unit software is currently at the target release Schedule The name of the update schedule if any Upgrade Status The status of the upgrade Specifying Software Settings You can specify the following general software update settings e Default software release Specify the default software release so that any new recorders connected to the network are automatically updated to run this software release e Bandwidth limit Specify the maximum amount of network bandwidth to be used during updates This ensures the network s bandwidth is not monopolized when performing updates e Simultaneous updates Specify the maximum number of updates to be performed at one time to limit the amount of network bandwidth used The following examples provide scenarios where you might limit bandwidth Scenario A Problem Resolution Scenario B
231. ssachusetts E New Hampshire D New Jersey New York J Northern Branches Southern Branches Western Branches B E Apply Cancel Export List view Audit Report Organizing Recorders and Exporting the Recorder List 1 mn we Chapter 18 Upgrading Recorder Software This chapter describes how to upgrade the software running on your recorder The following topics are covered e Upgrading Recorder Software on page 156 e Reviewing a Recorder s Upgrade Information on page 156 e Upgrading a Recorder s Software on page 158 Upgrading Recorder Software You can upgrade the software running on your recorder to ensure it is running the latest software release Use the upgrade file included on your March Networks CD or provided by a March Networks Customer Care representative to upgrade the software Depending on the release currently running on the unit you may need to apply several sequential upgrades to bring it to the latest release For recorders running Release 5 5 and later an upgrading license must be installed on each recorder before you can perform a software upgrade An upgrading license can be used only once and expires after the software is successfully upgraded An upgrading license is required for version upgrades only and not for service packs patches or enhancements Additional information about the upgrade process including a list of new features int
232. t Mendon Montpelier SW Northern Branches Southern Branches Store Number 2243 Camera Terminal Mapping Organization Path Enabled Ld Eastern Branches New York Albion ATM Booth Ln Eastern Branches New York Albion End Eastern Branches New York Albion Le Eastern Branches New York Albion S Eastern Branches New York Albion Customer Observation Electronics Section Parking Lot POS Terminal 1 POS Terminal 2 POS Terminal 3 POS Terminal 4 POS Terminal 5 oe Eastern Branches New York Albion S Eastern Branches New York Albion S Eastern Branches New York Albion Ss Eastern Branches New York Albion Eastern Branches lA Ja PO eo n Mapping Editor POS Terminal 6 Double click on a camera item to begin mapping Assigned Terminal Performing Additional Financial and Retail Site Management Tasks 219 Configuring the ESM to Automatically Link Video to Retail Transactions To configure the ESM to automatically link video to transactions you must map cameras to your POS terminals To configure the ESM to automatically link video to POS terminals 1 Ensure the Retail Site Management task type is selected 2 Click a site in the Site Selector 3 Type the store number in the Store Number box The store number that you specify applies to all recorders at the selected site 4 In the Camera Terminal Mapping list double click an enabled c
233. t enter the opposite state and you want to avoid recording continuously after a specified duration For example if you are monitoring a loading dock door and the door is not closed the recorder continuously records video If a failsafe duration is specified the recorder stops recording when this failsafe duration is reached This setting is unavailable when the event trigger is a schedule Note It is important to note that the Retain Evidence Data action will not exceed the Failsafe maximum duration period that you specify even if the trigger has not entered the opposite state during the failsafe period W w Configuring Actions 1 Detect Events Action This action allows you to configure the recorder to detect alarms when a trigger is activated For example choose this action if you want to configure the recorder to detect alarms after business hours end Detect Events Action Configuration Description Settings Targets Choose the target that you want to detect alarms when the trigger is activated Maximum duration Specify how long you want the Detect Events action to be performed This setting is unavailable when the event trigger is a schedule If the Maximum duration has been reached and the trigger has not yet entered the opposite state the Detect Events action ends Stop when entering Select this check box to enable the recorder to stop monitoring the alarm opposite state input or camera when the trigger e
234. tails To print copy or export the search results list In the ESM Response Log dialog box click Print Copy or Export To print copy or export the entire list ensure that no items are selected and then click Print Copy or Export Configuring Alarm Monitoring 173 174 Administrator Console User Manual Chapter 21 Troubleshooting the Network Connection and Rebooting Recorders This chapter describes how to open an external application directly from the Administrator Console to troubleshoot the network connection of a recorder Using this option automatically exports the information of the selected recorder to the specified software application If you encounter problems with a recorder or if instructed by your March Networks Customer Care representative you can reboot the unit When you reboot the unit it shuts down and then restarts The following topics are covered in this chapter e Viewing the Network Communication Path on page 176 e Pinging a Recorder on page 176 e Configuring a Unit Using the Provisioning Interface on page 177 e Rebooting a Recorder on page 179 Viewing the Network Communication Path You can open the traceroute utility from the Administrator Console to view the network path through which network communication flows For information about using the traceroute utility tracert see the documentation accompanying the Microsoft Windows operating system T
235. tains and streams audio video and text data from connected peripherals An individual within your organization that is responsible for monitoring and maintaining your recorders The peripheral the recorder uses to perform an action when a trigger is activated For example during scheduled hours you want the recorder to retain video from a camera for an extended period of time In this example the target is the camera Glossary 223 Task type Trigger User profile An Administrator Console tool that lets you switch between different activities The user profile assigned to your user account defines the task types you can access Each task has its own Administrator Console page where you can review and customize recorder and system settings To switch between different activities click the Task Type button at the top right of the Administrator Console Something that prompts the recorder to perform an action A trigger can be a physical peripheral such as a door contact A trigger can also be a scheduled time period For example during scheduled hours you want the recorder to retain video from a camera for an extended period of time In this example the trigger is the schedule time period A set of access rights that can be applied to a user account to restrict access to system tools and recorders 224 Administrator Console User Manual A accessing IP camera Web page 62 recorders 11 accounts creating us
236. te Primary Camera The name of the camera that is linked to the alarm When a camera is linked investigators can automatically review video associated to alarm events Group Tag The name for one or more alarms which helps investigators quickly find evidence for a specific scenario For example if investigators at your organization typically monitor alarms A B and C when investigating activity at the front back and side entrances of your building specify Doors as the group tag for alarms A B and C When users open the Investigator the alarms automatically appear in a group labeled Doors providing them with quick access to alarms A B and C Tip To specify multiple groups separate group names using a comma or a semicolon Access Level The authorization level a user must have to access the alarm using the March Networks software applications such as the Investigator Users can access peripherals with an equivalent or lower access level than what is set in their profile For example a user with an access level of five can access peripherals set to five or lower For information about specifying a user s access level see Creating User Profiles and Accounts on page 188 Note If you are not working with an ESM you do not need to specify an access level However if you plan to install an ESM in the future we recommend you set the access level as each recorder is installed at your site
237. te you must transfer the update file onto the ESM After the file is on the ESM the ESM can update the units you specify The files you use to perform multiple updates through the ESM are in upd format You can find these files on your March Networks CD To load an update file onto the ESM 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 2 Ensure the Device Update task type is selected 3 Click a site in the Device Selector panel 4 Click Update Files The Manage Update Files dialog box appears 5 Click Transfer File 6 Navigate to the update file and select it Performing Advanced Enterprise Service Manager Tasks 203 7 Click Open Manage Update Files Enterprise Service Manager update files Update File Select Update File Look in B Sotware a e amp e Eg Training Files File name reboot Files of type Update Files upd X Cancel TIP You can also delete an update file from the ESM by clicking a file in the Enterprise Service Manager update files list and then clicking Delete File Step 2 Scheduling an Update Optional If you do not want to apply updates immediately you can create a schedule to specify the date and time you want updates to occur We recommend you schedule the update to occur when you expect little or no activity at the location where the unit is installed as the unit may
238. ter with 3 0 GHz equivalent or higher processor One of the following operating systems Microsoft Windows XP Professional SP3 Microsoft Windows Vista Home Premium SP1 Microsoft Windows Vista Business SP1 Microsoft Windows Vista Enterprise SP1 o Microsoft Windows Vista Ultimate SP1 2 0 GB or higher of system RAM Quad speed or faster CD ROM drive 10 100 Mbps Ethernet card Sound card with speakers or headphones only required when working with a recorder that has connected audio inputs such as microphones oo 90 8 40 MB of space free on hard drive for software Screen color depth 32 bit Video card o Video RAM 64 MB o Screen Resolution 1280 x 1024 or greater Wheel mouse for use with PTZ cameras only NOTE Workstations that do not meet the recommendations specified above may be used for lower performance requirements or in environments with small numbers of recorders NOTE For the online Help to function properly you must enable JavaScript in your Web browser For more information about enabling JavaScript see the documentation accompanying your Web browser Installing the Administrator Console Use your March Networks CD to install the Administrator Console To install the Administrator Console 1 Insert your March Networks CD into your computer s CD ROM drive The Software Installation page appears automatically If this page does not appear automatically use Microsoft Wind
239. ting ESM Services on page 184 To specify the amount of media to download for an alarm If investigators are currently monitoring alarms using the March Networks alarm monitoring applications such as the Live Monitoring Console changes to the pre alarm and post alarm durations do not take effect until the application disconnects from the ESM and reconnects The download of alarm video is stopped when the post alarm duration is reached or when operators click the Finish button in the Live Monitoring Console 1 Ensure the Alarm Management task type is selected 2 Click ESM Alarm Management Settings The ESM Alarm Management Settings dialog box appears 3 Under Recorded Media Download do any of the following e Specify the duration of downloaded video for an alarm by typing or selecting a duration in the Pre alarm and Post alarm boxes e Include linked audio with the downloaded video for an alarm by selecting the Include Linked Audio check box 170 Administrator Console User Manual To create filters to limit the alarms that are sent to investigators Ensure the Alarm Management task type is selected Click ESM Alarm Management Settings The ESM Alarm Management Settings dialog box appears Under Policies click one of the following options in the Alarm Filter list e No Filter Users receive all monitored alarms in the Alarm Inbox One Alarm per Source Users only receive one monitored alarm per source Ne
240. tion you specify Older than Searches for audit log entries created before the day and time you specify If applicable in the this date list type or select a date If applicable in the and this time list type or select a time If applicable in the and for this duration list type or select a duration Click Search The ESM audit results are displayed ot A A ESM Audit Report Select a time range Starting at v thisdate 5 1 2010 andthistime 5 00 00PM and for this duration f1 month ESM Audit Results 32 entries found Owner IP Address __ User Profile Details 10 51 140 141 super Update User 5 21 2010 7 24 00 AM New Real Name supervisor 144 10 51 140 141 admin Update User 5 20 2010 8 21 08 PM New Real Name admin 144 10 51 140 141 user3 Update User 5 20 2010 7 58 48 PM New Real Name user 3 10 51 140 141 user3 Update User 5 20 2010 7 58 30 PM Added Territory Entire Organisation 10 51 140 141 user3 Update User 5 20 2010 7 58 15 PM Added Territory 4216C 10 51 140 141 user3 Update User 5 20 2010 7 58 02 PM Added Territory Entire Organisation 10 51 140 141 admin Update User 5 20 2010 7 57 21 PM New Authentication Type March 10 51 140 141 admin Update User 5 20 2010 7 56 59 PM New Authentication Type SSPI 10 51 140 141 Profile1 Update Profile 5 21 2010 7 48 10 AM Added Tasks Rights Live Monitoring Console Alarm Monitoring Live Monitoring Conse 10 51 140 141 Supervisor Update Profile 5
241. to connect to Eu essa Toy ii see Connecting to an ESM on page 16 an ESM Password Cancel To adda recorder 1 Ensure the Device Installation task type is selected 2 Do one of the following tasks e Manually add a recorder Click the Add Device button and then type the recorder s IP address or network name Detect recorders on your network s subnet Click the Detect Devices button If this is the first time the recorder is being accessed by the March Networks software or if it has not yet been organized within a folder the recorder appears in the New folder If the recorder had been previously deleted and then added again the recorder is placed in its original folder structure After you add the recorder you do not need to add it again It automatically appears in the Entire Organization folder each time you start the application When you are connected to an ESM the recorders managed by the ESM appear automatically you do not need to add them 12 Administrator Console User Manual NOTE You can remove a recorder from the Device Selector panel by clicking it and then clicking the Remove Device button Add Device Button Detect Devices Button Remove Device Button gt Devi e Selector New KBAAT6693 Entire Organization Organization Path Serial Number Network Name Model ZB New WD New KBAATESIS 10 51 140 172 KBAAT6693 RecorderO 43160 KBAATEEO3 Configuring a Dial Up Re
242. to set the mask area Switch Direction p Mask Clear cells will be monitored Red cells are ignored Clear Mask Exit Entry 8 Click Apply Settings Configuring Video Analytic Features 85 To specify an area in which people are counted View Live Settings Ensure the Device Configuration task type is selected Click a recorder in the Device Selector panel Click Cameras The Cameras page appears In the Settings column on the left click People Counting Click Settings Do any of the following e In the video display window click and drag on the image to isolate areas in which people are counted and areas that are excluded Areas with no mask clear cells are monitored red cells are not e Click Full Mask With this setting the mask takes up the entire field of view and people are not counted e Click Clear Mask With this setting people in any area of the camera s field of view are counted e Click Invert Mask Reverses the areas to be monitored When you click this button the red areas become clear and the clear areas become red Testing Click on the image to set the mask area Switch Direction p Mask Clear cells will be monitored Red cells are ignored Clear Mask Entry Exit 7 Click Apply Settings To test the people counting configuration 1 2 3 Ensure the Device Configuration task type is selected Click a recorder in the Device Selector panel
243. tor panel Click Replace Device Marked for Replacement appears in the ESM Status column to indicate the status Disconnect the original recorder If the recorder is installed in a docking station undock it Performing Advanced Enterprise Service Manager Tasks 209 To install a replacement recorder 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 2 Ensure the Device Management task type is selected If you have not yet marked the original recorder for replacement do so now For more information see To mark a recorder for replacement on page 209 3 Ifyou want to use a static IP address for the recorder complete the following tasks if you want to use DHCP proceed to step 4 e Connect your computer to the replacement recorder using a cross over Ethernet cable Then power on your computer and the recorder e Start the Administrator Console With the Device Installation task type selected click the Detect Devices button The replacement recorder automatically appears in the Device Selector panel If the recorder does not appear it may still be starting up Wait a minute and then click the Detect Devices button again e Click Network and then provide the recorder with a static IP address Please NOTE note the IP address of the replacement recorder does not have to match the IP address of the original recorder If
244. u can also edit a network address by clicking an address zone clicking a server clicking Edit Address and in the Edit Address dialog box modifying the address in the Address box Performing Advanced Enterprise Service Manager Tasks 185 Setting Up E mail Notification E mail Server Setting The recorder reports its overall health and operation status When an issue arises or a system update occurs the recorder notifies you by sending an alert which appears in the Administrator Console You can configure the ESM to notify the appropriate people in your organization through e mail when alerts occur Before the ESM can communicate through e mail you must specify the e mail server used by the ESM To set up e mail notification 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 2 Ensure the ESM Management task type is selected 3 Click an ESM server in the ESM Servers list 4 Click E mail Server The Set E mail Server dialog box appears 5 Specify the e mail server settings outlined in the following table and click OK Set E mail Server Server Information Outgoing mail SMTP E mail address Server Port Numbers Outgoing mail SMTP 25 Use Defaults Administration User E mail address Health Monitor User E mail address Description Server Information Outgoing mail SMTP The e mail server that the ESM uses to s
245. u configure a camera for PTZ passthrough you can select a default COM port for passthrough communication For more information see To specify the default COM port for passthrough PTZ communication on page 120 Move the joystick to control the camera Configuring Cameras 59 Adding Removing and Configuring IP Cameras or Encoders Before the recorder can capture and retain evidence from an IP camera or encoder you must add the camera to the recorder After you add the camera you can perform the following tasks e View and reset its recording statistics View the amount of data transmitted by the IP camera or encoder also referred to as the data rate If you have recently repositioned the camera you can reset the statistics so the data rate accurately reflects the amount of data transferred now that the scene has changed View information about the IP camera or encoder such as troubleshooting information and details about its inputs and outputs Reconnect to the IP camera or encoder This is useful if you initially added the IP camera or encoder however communication could not be established For example the IP camera or encoder was starting up To add an IP camera or encoder to the recorder and configure its settings When you modify an IP camera s settings the IP camera may briefly disconnect from the recorder and reconnect resulting in a brief gap in recorded evidence Recorders running Release 5 5 1 or later
246. ually You can also use the refinement function to filter the recorder list You can also export the list of recorders for other system users to access If you are connected to an ESM the buttons in the following table appear These buttons let you perform activities that are unique to a managed environment Button More Information View Audit Report Viewing the Recorder Audit Report on page 194 Replace Device Replacing Recorders on page 209 Server Order Specifying the Server Connection Order on page 208 Unregister from ESM Registering and Unregistering Recorders With an ESM on page 195 Adding Folders and Customizing the Recorder List You can create folders within which the recorders are organized Empty folders are automatically deleted from the Entire Organization list when you close the Administrator Console You cannot remove or rename the Entire Organization folder To add remove or rename a folder 1 Ensure the Device Management task type is selected 2 Perform one of the following tasks e Add a folder Click the Add Folder button e Remove a folder Select the folder and then click the Remove Folder button You can only delete empty folders If a folder contains one or more items you must first move the recorders to another folder e Rename a folder Select the folder and then click the Edit Name button or double click it and type the new name Add Folder Button Remove Fold
247. ured Extended No Recordings 40 days Not Configured Not Configured Table 3 Retention Information Column Description Oldest Recording Date The date of the oldest piece of evidence retained on the hard drive Configured Retention The retention periods that are specified on the recorder s General page Note The Configured Retention is always N A for the CRB as you cannot specify the amount of evidence stored in the CRB Note The Configured Retention is N A when the CRB is disabled Current Retention The number of days the oldest recording has been stored on the recorder If Not Configured appears retention actions have not been configured If Not Applicable appears the software version running on the recorder does not support this feature Predicted Retention The predicted number of days that the oldest recording will be stored on the recorder based on the retention periods specified on the General page and the retention achieved over the last week If Not Configured appears retention actions have not been configured If Not Applicable appears the software version running on the recorder does not support this feature or the CRB has been disabled If Unknown appears a retention action has been configured but recordings are not available NOTE The Storage page provides an overview of the recorder s storage If you are reviewing this information to confirm that your retention goals are being met you sh
248. utes IP Camera 4 5 minutes IP Camera 6 5 minutes Switch Setting Description Name The name that identifies the switch Enabled When the switch is enabled you can configure its settings and turn the switch on or off the switch cannot be turned on or off when it is disabled Auto reset Period The amount of time before the switch returns to the off state For example if an individual turned on alight and forgot to turn it off the switch automatically turns off when the auto reset period is reached N Administrator Console User Manual Access Level The authorization level a user must have to turn the switch on or off using the March Networks software applications such as the Investigator Users can access peripherals with an equivalent or lower access level than what is set in their profile For example a user with an access level of five can access peripherals set to five or lower For information about specifying a user s access level see Creating User Profiles and Accounts on page 188 Note If you are not working with an ESM you do not need to specify an access level However if you plan to install an ESM in the future we recommend you set the access level as each recorder is installed at your site Tip You can create a covert or hidden switch by assigning it an access level that is higher than the user access levels You can test switch configurations using the Installer Console or by s
249. vay indie onaaie A oaaniegs 28 Testing Dataports s metisie sinoni itera tiaticun sisi acne ld flee E E E NEEE i 29 a e T T TEE TETT 31 Applying Licenses to Recorders sesseseserseesossosesoseoseooesoseooeeoeeosee 33 Adding Licenses to a Recorder 0 cece cece cece eet ene een nnes 34 Obtaining a License from the ESM and Applying it to a Recorder 34 Specifying General Options cceccecceeccecceecceecenseencenseenseneeenees 37 Reviewing and Specifying General Details 0 0 c cece cece cece eee 38 Configuring a Recorder Clocks cos tessetverenvavuun wire aes heabt iad eeggeca ge des 39 Configuring and Reviewing Evidence Retention 000 e cee cece e eee es 40 Configuring Network Settings 0 cece ccc cece cece nn een ene enes 45 Customizing the Network Communication Path 0 cece eee eee ee 45 Chapter 7 Configuring Cameras ccceececcccccceecceceenceensencsensencsensenssenvens 49 Configuring the Camera s Operation Settings 00 cece eee cece eee eee 50 Configuring and Adjusting PTZ Cameras 2 0 00 cece cece cece eee eens 53 Configuring and Adjusting PTZ Cameras using Software Controls 54 Configuring and Adjusting PTZ Cameras Remotely Using a Joystick 56 Adding Removing and Configuring IP Cameras or Encoders 0 000005 60 Accessing an IP Camera or Encoder s Web Page 0
250. video playback tools Live Monitoring Console A monitoring tool that lets individuals view live video and receive real time notification of alarms Evidence and case vi ewing tools Evidence Reviewer A playback tool that allows third party investigators or law enforcement authorities to view video captured by the recorder and review cases created with the Evidence Manager To ensure that others can review evidence copied to CD the Evidence Reviewer can be included when evidence is burned to CD from the Evidence Manager or Investigator Recorder management ESM Enterprise Service Manager A server application that lets you monitor and maintain recorders on your network at one or more sites The ESM can be made up of one or more servers which form a cluster Welcome to the Administrator Console 6 Administrator Console User Manual Chapter 2 Installing Uninstalling and Starting the Administrator Console This chapter describes how to install uninstall and start the Administrator Console The following topics are covered in this chapter e System Requirements on page 8 e Installing the Administrator Console on page 8 e Uninstalling the Administrator Console on page 9 e Starting the Administrator Console on page 9 System Requirements Before you install the Administrator Console ensure your system meets the following recommended requirements Compu
251. w alarms are not sent to the Alarm Inbox until the existing alarm is finished One Alarm per Site Users only receive one monitored alarm per site New alarms are not sent to the Alarm Inbox until the existing alarm is finished Click OK To specify the number of alarms that an investigator can respond to Ensure the Alarm Management task type is selected Click ESM Alarm Management Settings The ESM Alarm Management Settings dialog box appears Under Policies select the Restrict users from responding to more than one alarm at a time check box Click OK To specify the length of time to keep response logs Ensure the Alarm Management task type is selected Click ESM Alarm Management Settings The ESM Alarm Management Settings dialog box appears Under Policies type or select a duration in the Keep response log for box Click OK To set up e mail notification of alarms To set up e mail notification ensure the e mail server settings for the ESM have been properly configured For information about configuring e mail server settings see Setting Up E mail Notification on page 186 To specify multiple e mail addresses separate each address with a semicolon 1 2 Ensure the Alarm Management task type is selected Click ESM Alarm Management Settings The ESM Alarm Management Settings dialog box appears Select the Send E mail Notification of Each Alarm check box Type an e mail address in the E mail addres
252. when the event trigger is a schedule If the Maximum duration has been reached and the trigger has not yet entered the opposite state the Output Video action ends Stop when entering Enable the recorder to stop providing video to the monitor when the trigger opposite state enters the opposite state This setting is unavailable when the event trigger is a schedule Selecting this check box lets you maximize how the recorder outputs video to a display by telling the recorder to return to its original camera view as soon as the trigger enters the opposite state rather than waiting for a defined period of time to pass The Stop when entering opposite state check box is only available when you are working with alarm inputs or cameras with video motion detection enabled Configuring Actions 137 Control Bandwidth Action Allows you to increase the amount of network resources available to the recorder when a trigger is activated For example you can configure the recorder to increase the available bandwidth when a silent panic button is pressed Control Bandwidth Action Configuration Settings Description Bandwidth limit Maximum duration Stop when entering opposite state Specify the amount of network resources that you want to make available to the recorder when the trigger is activated Specify how long you want the recorder to use the bandwidth limit specified above If the Maximum duration has been reached a
253. witching to the Device Installation task type For more information about testing switches see the Installing a Recorder and Testing Peripheral Connections PDF included on your March Networks CD Additional Switch Configuration Options You can perform the following activities to further customize how the recorder works with connected switches e Schedule activities For example customize the recorder to switch on a light in the early morning when you expect the first store employees to arrive For more information see Creating Schedules on page 125 e Specify how the recorder responds to events For example customize the recorder to turn on a switch when a particular activity occurs such as a video motion event For more information see Configuring Actions on page 129 Configuring Switches 123 124 Administrator Console User Manual Chapter 13 Creating Schedules You can create a schedule to define a time period during which you want the recorder to perform a particular activity The following topics are covered in this chapter e Scheduling on page 126 e Creating a Schedule on page 126 e Editing a Schedule on page 127 Scheduling Scheduled event times are based on the recorder s time zone If you are working with a recorder in another time zone you do not need to take time zone changes into account For example if you are in New York and the recorder is in Los Angeles a s
254. work connectivity and cannot manage its connected recorders the secondary server automatically starts managing the recorders When the primary server comes back online it resumes management of the recorders To specify the server connection order 1 Ensure the Administrator Console is connected to the ESM For more information see Connecting to an ESM on page 16 2 Ensure the Device Management task type is selected 3 Click a recorder in the Device Selector panel 4 Click Server Order The Server Order dialog box appears 5 Click a server and then click the Up and Down buttons to change the server order The server at the top of the list is the primary server for connection server order Specify the preferred Server order for the selected devices 4 device will always connect to its most preferred Server if it is available w 10 51 216 108 443 2 Server_1 Down Cancel 208 Administrator Console User Manual Replacing Recorders The ESM lets you remove a recorder replace it with another and then it automatically applies the original settings to the new recorder This ensures minimal down time when the recorder requires servicing WARNING For this feature to work you must ensure the replacement recorder has the TIP same station ID as the original The ESM uses this unique identifier to confirm that the replacement recorder should be updated with the original recorder s settings For
255. you have a null modem cable you can also use the recorder s built in provisioning interface to provide the recorder with a static IP address or register it with the ESM For information about using the provisioning interface see the Provisioning Interface Technical Instructions included on your March Networks CD Physically connect your computer and the recorder to the network 5 With the Device Installation task type selected in the Administrator Console click the Add Device button 6 In the Device Address box type the recorder s hostname or IP address If the replacement recorder has the same IP address as the original recorder you may see a note indicating that the recorder cannot be added because it is already in the list To add the replacement recorder perform the following task e Click the original recorder in the Device Selector panel and then click the Remove Device button Repeat step 6 to add the replacement recorder Register the recorder with the ESM as outlined in Registering and Unregistering Recorders With an ESM on page 195 WARNING As part of the ESM registration process specify a station ID for the recorder The ID of the replacement recorder must match the original recorder s ID Otherwise the replacement recorder will not be updated with the original settings 210 Administrator Console User Manual 8 Ifthe original recorder had one or more installed licenses add the licenses to
256. ytic Enabled Xe video Motion Detection 0 ke Field of View Monitoring 0 kX Camera Obstruction Detection 0 Xe 4rea Obstruction Detection IP Camera 1 IP Camera 4 IP Camera 5 IP Camera 6 ASS People Counting Se Facial Detection B24 Loitering Detection To Perimeter Protection B24 Occupancy Detection ke Queue Length Monitoring 8 Click Camera Analytics Page 9 Type your user name and password to log on to the Web page The configuration Web page appears If the Web page is not available verify that you have used the correct user name and password and verify that the IP camera or encoder is online and accessible 10 Using the Web page perform the following steps to configure the Facial Detection settings e If you have not yet done so install the license on the IP camera or encoder e You may want to clear the setup settings to reset the video analytic features to default settings NOTE If you have already configured other video analytic features you may decide not to clear the setup settings If you clear the settings you must reconfigure all of the IP camera or encoder video analytic features e Under Senses setup sometimes referred to as Deepath on the Web page enable the Face Alarm feature which is also referred to as Facial Detection in this publication and the Administrator Console Senses setup is only available when an analytic license is installed on the IP camera or encoder NOTE Enabled alarms appe

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