User Manual Oracle Banking Digital Experience Core
Contents
1. Mandatory Drop Down Indicates the maximum password length Mandatory Drop Down Indicates the number of successful attempts allowed to enter a password Mandatory Check Box Indicates first allowed character in password The options are e Special Character Indicates whether first character in password should be a special character Lower Case Indicates whether the first character is allowed as lower case e Upper Case Indicates whether the first character is allowed as upper case in the password Numbers Indicates whether the first character is allowed as numeric characters User Manual Oracle Banking Digital Experience Core Help Desk User 16 Field Name Last Character In Password Number of Unsuccessful Attempts Allowed Password History Size Password Minimum Expiry Period Maximum Expiry Period Password Hibernation Period Forced Reset Of Password With Change In Policy Manage Policies Description Mandatory Check Box Indicates the last allowed character in the password The options are e Special Character Indicates whether the last character in password should be a special character Lower Case Indicates whether last character is allowed as lower case Upper Case Indicates whether the last character is allowed as upper case in the password Numbers Indicates whether the last character is allowed as numeric characters Mandatory Drop Down Indi2. Digital Experience Core Help Desk User Introduction 3 Introduction Using the Help Desk User module the Bank Administrator carries out various transactions required on behalf of the customer The transactions available for the Help Desk User are mainly for advance search and view purpose User Manual Oracle Banking Digital Experience Core Help Desk User 6 Advance Search 4 Advance Search Using the Advance Search option the Help Desk User can carry out an advanced search to view the user details and login in the application on behalf of the selected use To search a record 1 From the drop down list select the appropriate search criteria 2 In the adjacent field enter the search criteria Advance Search User ID No Proxy User Name No Proxy Advance Search 10 08 2010 13 27 53 User Type Internet he First Name Starts With w Last Name Starts With User Id Starts With Y Email Starts With Customer Id Starts With Search Field Description Field Name Description User Type Mandatory Drop Down Indicates the user type First Name Optional Drop Down Alphanumeric 40 Indicates the first name of the customer The options are Starts with e Ends with Equals Contains The Search clause helps in enhancing the search criteria by indicating the position of the characters entered in the adjacent field For Example If you select the search cr
3. in enhancing the search criteria by indicating the position of the characters entered in the adjacent field Type the search string in the adjacent field For Example If you select the Search criteria as Starts With and enter L in the adjacent field then the system displays all the email IDs starting with L Customer Id Optional Drop Down Alphanumeric 20 Indicates the customer ID The options are Starts with e Ends with Equals Contains The Search clause helps in enhancing the search criteria by indicating the position of the characters entered in the adjacent field Indicates the search string For Example If you select the Search criteria as Starts With and enter 1 in the adjacent field then the system displays all the users whose customer ID starts with 1 3 Click Search The Advance Search screen with the search result appears User Manual Oracle Banking Digital Experience Core Help Desk User 9 Advance Search User ID No Proxy Advance Search User Name No Proxy User Type Internet b First Name Starts With User Id Starts With Customer Id Starts With Entity FLEXCUBE DIRECT BANKING User Type RETAIL USER GOLD User Id Name ADITYAINT Mr ADITYA JOSHI RETADIB1 Mr ADITYA JOSHI ADIMULI Mr ADITYA JOSHI DRETAIL Mr DEVAL MEHTA AMEYRET Mr HITESH LEE Retailjitu Mr JAYESH KASHIYA ritretail1 Mr RETAIL ONE RBRETAIL Mr R
4. ETAILUSER RETAIL RUSER12 Mr RUSER12 RUSER12 SACHINRET Mr SACHIN RAJWADE SAGRETAIL Mr SAGAR RETAIL TESTFCPR Mr SAGAR TESTRETAIL SandyDude Mr SANDEEP MATHIAS nishankcust1 Mr SHANK MAXER scretail Miss SHREYA CHAUDHARY retail Mr SQA SQA sgaretail Mr SQA SQA RestailCust3 Mr SUJITH RAJAN TINARET Miss TINA RETAIL VIDIMF1 Mr VIDIT RAJPUT VIDIMF Mr VIDIT RAJPUT 4 Click the link under User Id The View User screen appears Advance Search Vrap Up A 10 08 2010 13 41 28 Last Name Starts With v Email Starts With Email SDFSD SADFS COM aditya joshi oracle com aditya sdf sdfsd com deval mehta oracle com fdgf2 ddddh gh jayesh k kashiya oracle com ritwick x singh orace com asf asf com ABHISHEK KESWANI ORACLE COM sachin rajwade oracle com sp test4 com sp gmail3 com sandeep e mathias oracle com nishank bhatnagar oracle com shreya chaudhary oracle com hfgjh lsdflkj com restinng gmail com sujith rajan oracle com tina harpalani oracle com vidit kumar rajput oracle com nehal joshi oracle com User Manual Oracle Banking Digital Experience Core Help Desk User Channel Internet Internet Internet Internet Internet Internet Internet Internet Internet Internet Internet Internet Internet Internet Internet Internet Internet Internet Internet Internet Internet i 10 Advance Search View User User ID CUSER15 UserName ABHI SHEK View User 10 08 2010 13 25 33 E
5. ORACLE Oracle Banking Digital Experience Core Help Desk User Manual Release 15 1 0 0 0 Part No E66313 01 October 2015 Core Help Desk User Manual October 2015 Oracle Financial Services Software Limited Oracle Park Off Western Express Highway Goregaon East Mumbai Maharashtra 400 063 India Worldwide Inquiries Phone 91 22 6718 3000 Fax 91 22 6718 3001 www oracle com financialservices Copyright 2008 2015 Oracle and or its affiliates All rights reserved Oracle and Java are registered trademarks of Oracle and or its affiliates Other names may be trademarks of their respective owners U S GOVERNMENT END USERS Oracle programs including any operating system integrated software any programs installed on the hardware and or documentation delivered to U S Government end users are commercial computer software pursuant to the applicable Federal Acquisition Regulation and agency specific supplemental regulations As such use duplication disclosure modification and adaptation of the programs including any operating system integrated software any programs installed on the hardware and or documentation shall be subject to license terms and license restrictions applicable to the programs No other rights are granted to the U S Government This software or hardware is developed for general use in a variety of information management applications It is not developed or intended for use in any inherentl
6. Policies Field Name Description Mandatory Conditional Drop Down Indicates the number of uppercase characters allowed in a password To enable this field select the Yes option from the Uppercase Alphabets Allowed list The options are 0 1 2 3 4 5 Numbers Allowed Mandatory Drop Down Indicates whether numeric values are in the password The options are e No Yes Mandatory Conditional Drop Down Indicates the number of numeric characters allowed in a password To enable this field select Yes option from the Numbers Allowed list The options are 0 1 e 2 3 e 4 5 Special Mandatory Drop Down fear Indicates whether special characters are allowed in the password The options are e No Yes User Manual Oracle Banking Digital Experience Core Help Desk User 15 Field Name Manage Policies Description Mandatory Minimum Length Maximum No of Repetitions Allowed Maximum Length Maximum No Of Successions Allowed First Character In Password Conditional Drop Down Indicates the number of special characters allowed in a password To enable this field select Yes option from the Numbers Allowed list Mandatory Drop Down Indicates the minimum password length The options are Oo ON DO OT Ff 10 Mandatory Drop Down Indicates the maximum number of repetitions allowed The options are 0 20
7. cates the number of unsuccessful attempts allowed The account will be locked after the specified number of attempts This field is applicable for password policy Mandatory Drop Down Indicates the password history The system retains a log of old passwords which cannot be repeated This field is applicable for password policy Mandatory Drop Down Indicates the password minimum expiry period This field is applicable for password policy Mandatory Drop Down Indicates the password maximum expiry period in years The options are Years 0 10 Months 0 11 Days 0 30 The period set cannot be less than the minimum password expiry period Mandatory Drop Down Indicates the password hibernation period This field will be enabled only for Password Policy Mandatory Check Box Indicates whether forced reset of password with change in policy is available This field will be enabled only for password policy User Manual Oracle Banking Digital Experience Core Help Desk User 17 Manage Policies 5 Click Modify The Manage Password Policy Verify screen appears OR Click Back The Manage Policy Login Password Policy screen appears Manage Password Policy Verify Manage Password Policy Verify 07 42 2012 16 59 12 FLEXCUBE DIRECT BANKING 12 B1 User Type RETAIL USER GOLD Channel Group Internet and Mobile Banking Channel Internet Mobile Browser Mobile Application Password Policy Log
8. haracters Allowed Minimum Length Maximum Length First Character In Password Special characters Lower Case Last Character In Password Special characters Lower Case Number of Unsuccessful Attempts Allowed Password History Size Password Minimum Expiry Period Maximum Expiry Period Months Password Hibernation Period Months 7 Click OK The Manage Policy screen appears Manage Policies 07 12 2012 16 59 12 Mandatory Mandatory Mandatory Mandatory Maximum Number Of Repetitions Allowed Maximum No Of Successions Allowed Upper Case Numbers Upper Case Numbers 5 2 Automatic Unlock of Transaction Password If a user enters the incorrect password consecutively for more than particular number of times the Transaction Password is then locked The system then unlocks the same after the specific time set during the configuration Note Please refer to the following example for easier understanding of the feature For Example The Transaction Password is can be locked in the following situation Scenario Result If a user enters the incorrect Transaction Password 5 times Default OR value set by the user consecutively within the same day The Transaction Password remains unlocked If a user enters the incorrect Transaction Password 6 times Default OR value set by the user consecutively within the same day The Transaction Password gets locked and is automatically unlocked after 24 ho
9. in Password Policy Field Description Field Name Description User Type Mandatory Drop Down Indicates the user type Select Policy Type Mandatory Drop Down Indicates the policy type The options are Login Password Policy Transaction Password Policy User ID Policy Select the User Type and Login Password Policy from the drop down list Click Get Details The Manage Policy screen appears User Manual Oracle Banking Digital Experience Core Help Desk User 12 Manage Policy Login Password Policy Manage Policy User Type Channel Group Channel Policy Lowercase Alphabets Allowed Uppercase Alphabets Allowed Numbers Allowed Special Characters Allowed Minimum Length Maximum Length First Character Special characters Last Character Special characters Number of Unsuccessful Attempts Allowed Password History Size Password Minimum Expiry Period Maximum Expiry Period Password Hibernation Period Forced Reset Of Password With Change In Policy Select the appropriate Password Policy details Policy FLEXCUBE DIRECT BANKING 12 61 RETAIL USER GOLD Internet and Mobile Banking Internet Mobile Browser Mobile Application Login Password Policy Yes Yes Yes M Yes v 7 20 M Lower Case 7 Lower Case 3 v E z 0 Vbays 3 M vears 2 M months 2_ V Days 0 M vears 6 M Months 0 Days Manage Policy User ID Policy Ma
10. in Password Policy Lowercase Alphabets Allowed Mandatory Uppercase Alphabets Allowed Mandatory Numbers Allowed Mandatory Special Characters Allowed Mandatory Minimum Length Maximum Number Of Repetitions Allowed Maximum Length Maximum No Of Successions Allowed First Character In Password Special characters Last Character In Password Special characters Number of Unsuccessful Attempts Allowed Password History Size Password Minimum Expiry Period Maximum Expiry Period Months Password Hibernation Period Months 6 Click Confirm The Manage Password Policy Confirm screen with the status message appears OR Click Change The Manage Password Policy Verify screen appears User Manual Oracle Banking Digital Experience Core Help Desk User 18 Manage Password Policy Confirm Password policy will be modified successfully only after next restart Transaction submitted for Manage Policies having reference 547679023323703 has been Auto Authorized Manage Password Policy Confirm FLEXCUBE DIRECT BANKING 12 B1 User Type RETAIL USER GOLD Channel Group Internet and Mobile Banking Channel internet Mobile Browser Mobile Application Entity FLEXCUBE DIRECT BANKING 12 B1 User Type RETAIL USER GOLD Channel Group Internet and Mobile Banking Channel Internet Mobile Browser Mobile Application Password Policy Login Password Policy Lowercase Alphabets Allowed Uppercase Alphabets Allowed Numbers Allowed Special C
11. iteria as Starts With and enter A in the adjacent field then the system displays all the customers first names starting with A User Manual Oracle Banking Digital Experience Core Help Desk User 7 Advance Search Field Name Description Last Name Optional Drop Down Alphanumeric 40 Indicates the last name The options are Starts with e Ends with Equals Contains The Search clause helps in enhancing the search criteria by indicating the position of the characters entered in the adjacent field For Example If you select the search criteria as Starts With and enter E in the adjacent field then the system displays all the customers last names starting with E User ID Optional Drop Down Alphanumeric 18 Indicates the user ID The options are Starts with e Ends with Equals Contains The Search clause helps in enhancing the search criteria by indicating the position of the characters entered in the adjacent field Type the Search string in the adjacent field For Example If you select the search criteria as Starts With and enter 1 in the adjacent field then the system displays the entire user IDs starting with 1 User Manual Oracle Banking Digital Experience Core Help Desk User 8 Advance Search Field Name Description Email Optional Drop Down Alphanumeric 18 Indicates the email The options are Starts with e Ends with Equals Contains The Search clause helps
12. n the User Manual The subsequent chapters provide information on transactions covered in the User Manual Each transaction is explained in the following manner Introduction to the transaction Screenshots of the transaction The images of screens used in this user manual are for illustrative purpose only to provide improved understanding of the functionality actual screens that appear in the application may vary based on selected browser theme and mobile devices Procedure containing steps to complete the transaction The mandatory and conditional fields of the transaction are explained in the procedure If a transaction contains multiple procedures each procedure is explained If some functionality is present in many transactions this functionality is explained separately Related Information Sources For more information on Oracle Banking Digital Experience Release 15 1 0 0 0 refer to the following documents Oracle Banking Digital Experience Licensing Guide User Manual Oracle Banking Digital Experience Core Help Desk User 4 Transaction Host Integration Matrix 2 Transaction Host Integration Matrix Legends NH No Host Interface Required Host Interface to be developed separately Pre integrated Host interface available x Pre integrated Host interface not available Transaction Name FLEXCUBE UBS Third Party Host System Advance Search NH NH User Manual Oracle Banking
13. nage Policy Field Description Field Name Entity User Type Channel Group Channel Description Display Displays the entity name Display Displays the user type Display Displays the channel group for which the policy is being set Display Displays the channel for which the policy is being set User Manual Oracle Banking Digital Experience Core Help Desk User Mandatory 2 Mandatory 0 w Mandatory 2 w Mandatory 0 w Maximum Number Of Repetitions Allowed 5 s Maximum No Of Successions Allowed 5 Upper Case Numbers Upper Case Numbers Manage Policies 07 12 2012 13 35 34 Here details are shown for the Login Password 29 41 2013 16 13 43 GMT 0530 13 Manage Policies Field Name Description Policy Display Displays the password policy set to the user type Lowercase Mandatory Drop Down Alphabets Allowed Indicates whether the lowercase alphabets are allowed ina password The options are No e Yes Mandatory Conditional Drop Down Indicates the number of lowercase characters allowed in a password The options are 0 1 2 3 4 5 Uppercase Mandatory Drop Down Alphabets Allowed Indicates whether uppercase alphabets are allowed ina password The options are No Yes User Manual Oracle Banking Digital Experience Core Help Desk User 14 Manage
14. ntity FLEXCUBE DIRECT BANKING User Type CORPORATE USER Date of Birth 01 07 1981 Name Mr ABHI SHEK Address City State Country Phone Number Zip Postal Code Fax No Email ABHISHEKKESWANI YAHOO COM Customer Id 333000028 INC000645 CDD001841 333000044 000000506 333000129 PKM003341 RT1000101 i 88358555 F Last Success Login Last Failed Login Number Of Failed Logins 0 No Of Logins 0 Lock Status No Activation Status Yes 5 Click Wrap Up The Advance Search screen appears Advance Search User ID No Proxy User Name No Proxy Wrap Up Advance Search 10 08 2010 13 27 53 User Type Internet yy prenome sars we a anome sm User Id Starts With Email Starts With v Customer Id Starts With User Manual Oracle Banking Digital Experience Core Help Desk User 11 3 Manage Policies Manage Policies The Bank Administrator can set User ID and Password Policy for different user types for available channels The parameters can be set up at each entity The Manage Policy option allows the Bank Administrator to select the User Type and Type of Policy which is to be set up To set a password policy From the Maintenance menu select Manage Policy The Manage Policy screen appears Manage Policy Manage Policy 07 12 2012 13 31 57 User Type Internet and Mobile Banking Select Policy type Log
15. ts affiliates will not be responsible for any loss costs or damages incurred due to your access to or use of third party content products or services User Manual Oracle Banking Digital Experience Core Help Desk User ii ROND Table of Contents Preface A E T E A A T A A E A eee enbenneen 4 Transaction Host Integration MatriX srrrrnnnnvnnnnnnnvnnnnnnnvnnnnnnnvnnnnnnnvennnnnnnennnnnnnnnnnnnnnennnnnnnennnnnnnnnnnnnner 5 Inroddu CUO Iason ores ee oases E T E E T T 6 ACV ANCO SCAN CIN Ea E EE T rene kebsndern erd eotneendne 7 Manage Policies oerna E E R A E a T N E 12 User Manual Oracle Banking Digital Experience Core Help Desk User iii 1 2 1 3 1 4 1 5 Preface Preface Intended Audience This document is intended for the following audience Customers Partners Documentation Accessibility For information about Oracle s commitment to accessibility visit the Oracle Accessibility Program website at http www oracle com pls topic lookup ctx acc amp id docacc Access to OFSS Support https support us oracle com Structure This manual is organized into the following categories Preface gives information on the intended audience It also describes the overall structure of the User Manual Transaction Host Integration Matrix provides information on host integration requirements for the transactions covered in the User Manual Introduction provides brief information on the overall functionality covered i
16. urs If a user enters the incorrect transaction password 10 times Default OR value set by the user consecutively within the same day The Transaction Password gets locked and is automatically unlocked after 24 hours If a user enters the incorrect transaction password 11 times Default OR value set by the user consecutively within the same day The Transaction Password gets locked and will have to be manually unlocked by the bank or corporate administrator User Manual Oracle Banking Digital Experience Core Help Desk User 19 Manage Policies Note The user is notified while locking the Transaction Password User Manual Oracle Banking Digital Experience Core Help Desk User 20
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