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Internet Telephony PBX System - PLANET Technology Corporation.

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1. conference by dialing 0 After pressing O you will get dial tone and you can dial to invite people After the call is connected please press to direct the people into the conference or to hang up the current call and return to the conference Create Conference During the call you can dial O to forward to the conference with the callee Return to conference with In conference the administrator can dial O to invite people into the participant conference After pressing 0 you will get dial tone and you can dial to invite the participant when the call is connected dial to return to the conference with invited participant Return to conference In conference the administrator can dial O to invite people into the without participant conference After pressing 0 you will get dial tone and you can dial to invite the participant When the call is connected you can dial to hang up and return the conference yourself Pause Queue Member Pause the agent and the agent cannot receive the call Extension Unpause Queue Member Unpause the agent and the agent can receive the call Extension Function key for Intercom Paging Directory 68 PLANET Networking amp Communication 4 15 IP Phone Provision Internet Telephony PBX System IPX 330 When you need many IP Phones please record the MAC extension number and user name of each phone according
2. Hostname IPPB x IP Address 192 1865 1 198 Subnet Mask 255 255 255 0 Gateway 197 166 1 254 Primary ONS 192 188 1 254 Alternate DNS Virtual Interface CIP Address 1 Subnet Maskri Ce Address Subnet Maske Reference IP Assign Static DHCP PPOE supported Click Network Settings gt Network gt IPv6 Settings IPv4 Settings IPv Settings VLAN Settings Enable IPv amp 6 Address Prefix Length Gateway Primary DNS Alternate ONS IPv6 Reference ltem Explanation Enable IPv6 define the IPv6 address gateway and DNS 70 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Click Network Settings gt Network gt VLAN Settings IPv4 Settings IPv6 Settings VLAN Settings LAN 1 Enable VLAN ID VLAN IP Address Subnet Mask VLAN 2 Enable VLAN ID VLAN IP Address Subnet Mask VLAN Reference Enable VLAN to define the VLAN address and VLAN ID 5 2 Static Routing Click Network Settings gt Static Routing New Static Routing X Destination Network Subnet Mask Gateway Gave Cancel Set destination network for static routing Define the gateway accessing the destination network Click Network Settings gt Static Routing gt Routing Table and the current routing information will be displayed below 71 PLANET Networking amp Communication In ter net Telephony P B
3. 86 PLRNET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 8 2 How to combine two IPX 330 IP PBX in a different network Normally two sets of the IPX 330 are located in different places with different IP addresses for Internet access IA X TRUNK IPX 330A IPXx 330 B IP 182 168 1 100 IP 192 168 1 200 Extension 601 Extension SO IP 182 188 1 81 IP 182 16B 1 84 For external line configuration you must use public IP address Take the following instructions as an example Register IPX 330 B IP to a trunk of IPX 330 A with authentication Configuration Rule 1 IP Phone registers on IPX 330 A as extension 601 Another IP Phone registers on U50 B as extension 801 IPX 330 A IP 192 168 1 100 IPX 330 B IP 192 168 1 200 Extension format of IPX 330 A 6XX Extension format of IPX 330 B 8XX Create an extension 888 with password 123456 on IPX 330 B All extensions on IPX 330 A can call extensions on IPX 330 B with format 8XX e xe Iv Gc ox ox I All extensions on IPX 330 B can call extensions on IPX 330 A with format 6XX For detailed steps please take chapter 8 2 as reference Two sets of IPX 330 behind router Sometimes the IPX 330 doesn t have a public IP address and you have to configure port mapping for your router 87 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 eS bes Bag IA X TRUNK
4. Click Upload Download Extensions to add extensions as shown below Uplcad Dewnlcad Extensions Extensions Upload Extensions t Tunks Plesse chooze file to upload Browse t Outbound Routes Upload Inbound Control Advanced Network Settings Download Extensions Template Security Extensions Template Right Chick bere to Save as Template File czv System Right Click here to Save as Template File txt Report Download sons cow Dew pos Extensions Download the extension template from the Download Extensions Templet add extension information based on the template format and save Select the extension file to upload from Upload Extensions Download current extension information from Download Extensions csv 3 2 4 Time based Rules Please set time rule for working time and after working time and deal with inbound calls based on this time rule Please set from this page Time based Rule New Time Rule 25 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Edit A Rule Mame TimeRule Time amp Date Conditions Start Time 00 ze End Time Start Day Mon ze End Day Sun Start Date 01 End Date Start Month Jan End Month Destination If time matches IVR working time w f time unmatches IWR closed time bul Save Cancel V New Time Rule Define the name for this Time Rule Destination How to deal
5. gt New Paging Group Mery A Paging Extension 660 Description xe BO0CSIP 800 2 Paging Group Members Device List Duplex L Save Cancel Paging Extension The number users will dial to page this group Paging Group Members Selected device s on this page Paging is typically one way for announcements only Checking this will make the paging duplex allowing all phones in the paging group to be able to talk and be heard by all This makes it like an instant conference e d For Paging Intercom function extension IP phone enable Auto Answer Note 4 8 PIN Set Monitor is used for recording the defined extensions Click Monitor New Monitor to display the dialog below 62 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 New Monitor x Extension Monitoring Time Always Monitor Start Time l wend Time Start Day wend Day Monitor Settings Inbound Record U Outbound Record Il ETE e PIN Set Name Define the name for this PIN Set 4 9 Call Recording Call Recording is used for recording extension Please configure it as shown below Click Advanced gt Call Recording gt New Call Recording New Call Recording X Extension Call Recording Time Always Recording Start Time lend Time Start Day lend Day Call Recording Settings Inbound Record LI Outbound Record U Save Cancel Ref
6. Name David Phone Number 85362145 Save Cancel Input contact s name Letter or figure only l I Phone book is for the incoming call to use if the incoming caller ID matches the number in Phone book it will display the name defined in Phone book For example Name David Number 123456789 When system receives the call 123456789 the extension answers this call with David being displayed 66 PLANET Networking amp Communication 4 14 Feature Codes Click Feature Codes to display the dialog as shown below You can define relevant parameter Feature Codes Management Call Parking Extension ta Dial far Parking Calls Extension Range to Park Calls Call Parking Timelseci Parking Hints Pickup Call Pickup Extension Pickup Specified Extension Transfer Blind Transfer Attended Transfer Disconnect Call Timeout for answer an attended transfer saec One Touch Recording One Touch Recording Call Forward Enable Forward All Calls Disable Forward All Calls Enable Forward on Busy Disable Forward on Busy Enable Forward an Mao Answer Disable Forward on No Answer Internet Telephony PBX System IPX 330 FARE fO1 20 45 i LU H na m Ln nm 71 071 Ye 072 SES 073 Pickup Specified Extension to Dial for Parking Calls Call Parking Time sec Extension Attended Transfer
7. i ns i and IPX 330A IPX 330 B IP 192 168 1 100 IP 192 168 1 200 Extention ani Extenaian amp IP 182 188 1 81 IP 182 168 1 81 Step1 Configure the mapping rule of IPX 330 A on the router The IPX 330 B is connected behind the router and registers on IPX 330 A through internet You need to configure the port mapping of IAX2 port 4569 on the router Then all data received from ethO port of router 192 168 1 100 4569 will be sent to IPX 330 A Now take the web management panel of AND 4100 router as an example In here both UTP and TCP must open for IP PBX EIS Advanced Wireless PORT FORWARDING Port Forwarding allows you te direct incoming traffic from the WAN side identified by protocol and external port to the internal server with a private IP address on the LAN side The internal port is required only if the external port needs to be converted to a DMZ different port number used by the server on the LAN side A maximum of BO entries can be configured Select the service name and enter the server IP address and click Apply ta forward IP packets for this service ta the specified server Note Modifying the Internal Port Start or Internal Port End is not recommended If the External Port Start or the External Port End changes the Internal Port Start or Internal Port End automatically changes accordingly Parental Control Filtering Options QoS Configuration Firewall Settings PORT FORWARDING SETUP DNS Dyn
8. red respectively 2 If FXS is connected the slot color and the front panel LED will be green and steady green respectively Commonly Used Button On the home page besides the system info there are other function buttons as shown below set fart noms 2 Activate Change Activate the changes for your current configuration System Menu System Menu includes the following sub menu 1 Home 0 Display device information 2 Operator Extension Trunk Channel Status 21 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 3 Basic 0 Basic configuration on extension trunks etc 4 Inbound Control Configuration of Inbound Route IVR and Black List etc Configuration of extension s default information 5 Advanced Conference Call Call Transfer Function Key etc Configuration of Routing Network VPN DHCP and other related network parameters Configuration of Firewall SSH FTP Record List Call Logs and System Logs Time Settings Management Back Up and Upgrade etc 3 2 2 Operator e ut mU Telephony PBX System Hotworking amp Communication Operator 5 engine Extensions Operator Idle Ringing InUse Hold UnAvailable E 800 801 802 803 804 Basic H oppe 9 aGoi sIP 9 s02 sIP 9 303 SIP 9 aGo4 sIP Inbound Control e 805 e 806 e 807 e 808 e 809 SSS nm 805 SIP S06 SIP 807 SIP 808 SIP 809 SIP Advanced Total 10 0 Current
9. Delete digits prefix fram the front and auto add digit before dialing Save Cancel Define the name for the dial rule Place this call Select a trunk for this dial rule through Delete digits prefix If one digit prefix be deleted when dial 12345 2345 will be sent 3 4 Inbound Call 3 4 1 Inbound Routes When a call is made from outside you want to forward this call to an extension or IVR This Chapter will introduce you how to deal with the inbound calls Please configure it on this page Inbound Routes 30 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 e EUR General Hame Operator Port DIDs Number DIDs DOD Settings Basic From Analog Channels F TIVE Distinctive Ring Tone IVR Prompts Destination Goto IVR k Ring Groups From VoIP Channels Black List kV Time Based Rules Distinctive Ring Tone Advanced a Destination Goto IWR v Network Settings Security Report Save Cancel System General Distinctive Ring Tone mapping the custom ring tone file e g set distinctive ring tone as External the phone will play this ring tone when receiving the call Note The phone must support such feature as well When incoming calls come from outbound line FXO GSM VoIP the calls can be accessed to Extension User Call Queue Conference IVR etc You can choose freely based on your condition Port DIDs If user wants
10. PLANET Networking amp Communication Users Manual Internet Telephony PBX System IPX 330 www PLANET com tw PLANET Networking amp Communication In ter net Teleph ony P BX Sys tem IPX 330 e Copyright Copyright 2013 by PLANET Technology Corp All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of PLANET PLANET makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties merchantability or fitness for any particular purpose Any software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not this company its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Further this company reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes All brand and product names mentioned in this manual are trademarks and or registered trademarks of their re
11. 3 Network Setting page Step 2 Edit your ETH port IP information There are three types of Ethernet port connection They are Static IP PPPoE Point to Point Protocol over Ethernet DHCP You can find detailed setting process in the user manual 18 PLANET Networking amp Communication In ter net Teleph ony P BX Sys tem IPX 330 Network IPv4 Settings IPve Settings VLAN Settings Ethernet Port Setup IP Assign Static Hostname Static IP Address qe aa Subnet Mask Gateway 182 168 1 254 Primary DNS 192 168 1 254 Alternate ONS Virtual Interface LIP Addressvi Subnet Maskl mp Addressv2 Subnet Maski Figure 2 4 Selection of IP Connection Type 2 3 Changing IP Address or Forgotten Admin Password To reset the IP address to the default IP address 192 168 0 1 ETH or reset the login password to default value press the reset button on the front panel for more than 6 seconds After the device is rebooted you can login the management WEB interface within the same subnet of 192 168 0 xx a 7 Reset ETH EHHE After pressing the Reset button all the system data will be reset to default if possible back up the config file before resetting 19 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Chapter 3 Basic Configuration 3 1 Preparation Before Operation What kind of IP phone can be used with the IPX 330 IP PBX Our IPX 330
12. 4 12 Call Back When user makes calls by the callback number to Planet IP PBX the call will be hung up automatically Then the PBX will call back this number and forwarded to define destination after the call is connected Please configure it as shown below Click Advanced Callback Callback Number Settings Callback Number Settings Enable Il Strip digits before dialing Prepend before dialing DialPlan Save Cancel List of Callback Number Mew Callback Number Callback Number Destination Options Ma Callback Number defined At first enable this function Select Dial Plan and define the callback rule strip digits or prepend prefix Click New Callback Number to add callback number New Callback Number Xx Callback Number Destination Gata Extension 8000800 ze Save Cancel 65 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Input callback number and define the destination 4 13 Phone Book When incoming call matches the number in the phone book the name of the matched number will be displayed Please configure it as shown below Click Advanced gt Phone Book Phone Book Phone Book Create Contact Name ss Search Show All Delete Selected d Mame Phone Number Options Fj 1 David ele ze Edit Delete Show All All contacts will be displayed in the following list Click Create Contact to see the following diagram Create Contact A
13. Active 0 Network Settings VoIP Trunks Security 75 EES a o Status Trunk Name Type Username Hostname IP Port Reachability Report No Vol Trunk defined ra You can click here to create Trunk System FXO GSM Ports Status Signal Strength Type Port BLF Label Disconnected FXO 1 Channeli sconnected FXO 2 Channel2 Display all the Extension VoIP Trunk and Slot information About extension xo em p e T C 22 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 e 3 2 3 Basic Configuration Configure Extensions Planet IP PBX supports SIP IAX2 and analog extension configure extension on this page Basic Extensions im Extensions Home Operator Extensions Uplaad Dawnlaad Extensions S Extension Search Show All Trunks Mew User Batch Add Users Delete Selected Users Outbound Routes Inbound Control Eavensions Saeed Mame Extensian Port Protocol DialPlan Outbound CID Options C 1 DUU OU SIP DialPlani Edit Network Settings L 2 l Bul SIP DialPlani Edit SEHE C 3 802 auz SIP DialPlani Edit SEDET rll 4 oz a03 SIP DialPlani Edit Report 5 504 804 SIP DialPlani Edit 6 805 805 SIP DialPlani Edit System 7 906 BOG SIP DialPlani Edit B S07 Bu SIP DialPlani Edit o 808 gua SIP DialPlani Edit C 10 809 e049 SIP DialPlani Edit Click New User to see the extension configuration interface as shown bel
14. Aug iv End Date Aug Filter List of Recording Files Delete Selected Caller ID Destination ID Date Options 7 2 Call logs Check call logs by caller ID or callee ID Click Report gt Call Logs Call Logs Start Date Apr 23 2013 v Field Caller ID Filter End Date Apr 23 2013 v Download Delete Call Start Caller ID Destination ID Account Code Duration sec Disposition 79 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Duration in the call logs is not really charged duration If you need billing PSTN must support polarity reversal function and meanwhile you must configure relevance parameters of polarity reversal in trunk configuration for Planet IP PBX 7 3 System logs Click Report gt System Logs and you can download delete the system logs System Logs Enable System Log Enable PBX Log Ww Enable PBX Debug Log Enable Access Log Save Cancel List of Logs Download Selected Delete Selected BS Name Type Options 1 login201303 log Login Log Delete Download 2 login201304 log Login Log Delete Download 2 pbx20130311 log PBX Log Delete Download RW 4 pbx20130313 log PBX Log Delete Download 5 pbx20130315 log PBX Log Delete Download 6 pbx20130319 log PBX Log Delete Download 7 pbx20130320 log PBX Log Delete Download 7 4 Data Storage When you need mass storage of recording fi
15. Routes Name Options TUR 1 Test gsm Record Again Play Delete L 2 closed gsm Record gain Play Delete t Call Queues F 3 welcome gsm Record Again Play Delete Ring Groups Black List Time Based Rules Click IVR Prompts New Voice to create new IVR prompt Neu Voice File Name L Format 5M bul Extension used for recording Record Cancel ltem Explanation File Name Define a name for this voice file Extension used for Select the extension which is used for recording the IVR recording prompt Click Record this extension will ring and then you can pick up the phone and record 35 PLANET r Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 If you want to hear the prompt please click Play Play record voice X Extension used for playing Play Cancel Select the extension click Play the selected extension will ring and you will hear the recorded prompt after picking up the phone Upload IVR prompt HFE Upload DR Prompts Operator IVR Prompts Upload IWR Prompts Basic Upload IVR Prompts Inbound Routes Note The sound file must be wav 16bit 8000H2 Single gsm ulaw or alaw m The size is limited in 15MBI k VE Please choose file to Upload Browse Upload Ring Groups Black List Time Based Rules Advanced Network Settings Uploading customized audio file must be in the wav gsm
16. as three steps Simply chaose a name for your prafile purchase a channel subscription and get your authentication details Choose a profile name For example New York office You can edit this name later Cancel Then you can create one sip account you need to pay 4 95 for one channel as monthly rent and you need to input the registration information in our VoIP trunk blank Then you can register with Skype server And then you need to assign money for outgoing calls and then you can call out Profile settings x o aaa Profile name aaa Profile settings Calling channels Buy a channel subscription to activate this profile Authentication details Outgoing calls Set up outgoing calls Reports To make outgoing calls from this SIP Profile you need to add Sk You can also set up Auto recharge so you never run out of credi Backto SIP Profile list call Outbound calls to landlines and mobiles in the US are ch cents min For all other destinations see Skype s standard per r rates Add credit Auto recharge settings 0 30 Rdd credit Then you can see the sip account information and please click the Authentications details 93 Internet Telephony PBX System IPX 330 Authentication details Please choose the method of authentication needed for your PBX Profile settings e Registration or IP Authentication F Authentication details Usemame password Reports SIP User Skype user name Password Skype pass
17. callers Quiet Mode the conference until another participant enters this conference Check this option to announce to all Bridge participants that a new participant is joining the conference If this option is checked all the participants in the conference can hear only but it is not allowed to speak Please check the following diagram to learn Go to conference 4 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Ready to go into conference ec L Input conference room Input conference room Go into the number 900 password 1234 conference room In the conference admin can add new participant extension user or external number to the conference In the conference the administrator can invite new guest extension user or external number to the conference Default password for admin is 2345 Learn how to invite new guest to the conference as the diagram is shown below Invite new conference member am gt b CS gt y ee es L Conference Room Input function key 0 and function key The called party Admin back to number who you want to invite hang up the conference 3 7 Settings before leaving office 3 7 1 Follow me If you don t want to miss any call please configure this function as shown below Click Basic gt Extension gt Edit the extension you want to configure 42 PLANET Networking amp Communication Internet T
18. is based on SIP 2 0 RFC 3261 any IP phone model based on the same protocol can work with the IPX 330 3 2 Before Making a Call 3 2 1 System Information Default ETH IP 192 168 0 1 Default Name admin Default Password admin d PLANET Internet Telephony PBX System Language English v Login 1 To login to the IPX 330 your PC must use the same domain as the ethO IP address of the IPX 330 2 For security reason please modify the user name and password after you login You can modify it on this page System Management Warning Every Time after saving the change please press the Activate Changes to make modification effective 20 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 If user name and password are right this following page will be displayed PLANET Internet Telephony PBX System Hatworking amp Communication Logout Home Move the mouse over a Home Home field to see tooltips gt Operator System Info Basic Network Inbound Control Ethernet IP 192 168 0 1 MAC 00 60 6E 72 C5 44 Advanced Storage Network Settings Disk Total 3 06 Used 103 8M Security Modules Info 4 Report N A System Device Info Model No IPX 330 System Version 1 0 4 Current Time 09 13 13 13 39 Run Time 1 58 BELL aus MEN DE OH ene EM ennen EE a eee TTT 1 If FXO is connected the slot color and the front panel LED will be red and steady
19. to make the incoming call from the outbound line FXO GSM trunk access to the specified extension user call queue conference or IVR please configure it here Click Port DIDs gt New Port DIDs Me Port DID A Port Label 000000 Destination Goto Extension Suns ze Save Cancel Select the port for outbound line 3 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 e Destination Incoming calls will access directly to this destination extension user call queue conference or IVR Number DIDs If user wants to make an outbound line VoIP Trunk access to the specified extension queue conference IVR please use this feature Click Number DID New Number DID New Number DID x DID Number Destination Goto Extension 800800 ze Save Cancel DID Number DID number calling into VoIP This number is configured in the advance option of VoIP trunk DOD Settings If user wants to make the outbound call directly to the specified extension user call queue conference IVR please configure it here Click DOD Settings gt New DOD Wem DOD A DOD Number Destination Goto Extension 800800 ze gavel Cancel DOD Number Set the DOD number and use it to match the Caller ID If matched the call will access to the defined destination dll 32 PLANET Networking amp Communication In ter net Telephony P B
20. with the inbound call in different time segments For example inbound call can be directed to operator in working time 3 3 Outbound Call 3 3 1 Trunks If you want to set up outbound call to connect to PSTN Public Switch Telephone Network or VoIP provider please configure on this page Basic gt Trunks ET VoIP Trunks Home Operator VoIP Trunks FeO GSM Trunks Extensions List of Trunks Mew VoIP Trunk Provider Name Type Hostname IP Username Options x Outbound Routes Inbound Control Ho lal Trunk defined Advanced Please click on New VoIP Trunk button to add a Trunk Network Settings Security Report System Planet IP PBX supports 2 kinds of trunks VoIP Trunks and FXO FXS Trunks 26 M PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 VoIP Trunks 1 Click VoIP Trunk gt New VoIP Trunk New VoIP Trunk x Descriptian Protocol Host O60 Maximum Channels O Prefix Caller ID Lwithout Authentication Username Authuser Password ladvanced Options Domain Insecure port invite From User Qualit y sect ve DID Number Transpart DTMF Mode RFC2833 NAT SEHR Auto Fax Detection Context Default Language Default w Audio Codecs alaw L lulaw L s 722 Lla 72aL la 728 Uosm spees Viden Codes H 261L H 263 LlH 2834 LdH 284 Save Cancel Define the VolP figure or character Set host address pro
21. 0 e Compliant with standard SIP RFC 3261 E E F b DJ BER BS UR Reb kk E di ai e RER e s MB 2440 ap e dares ibe Im M TAI pg pH m LENS ipei Wb o be bc PATA e EE e T Ae B OF Era LT LL HE LIC DE T MI ROPE ESD EE pie ee Ed Coe cdODEE ee Gi Phi i Ae I nz HE reem um we ru TET ER Loss LEE ri egent re dba ed CY S E Green IP Office The Fax to Email Email to Fax service by the IPX 330 allows users to transfer receive faxes directly to from your email inbox as file attachments It s an easy and confidential way of receiving storing and forwarding important fax documents thus creating a paperless or green office Green Office Fax to Email Email to Fax Full Security with VPN Support The IPX 330 VPN securely and cost effectively connects geographically disparate offices of an organization creating one cohesive virtual network The IPX 330 VPN technology is also used by ordinary Internet users to connect to proxy servers for the purpose of protecting one s identity It includes VPN server and client function that can support users full security login 10 PLANET VPN Server internet Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 supports VPN Client and VPN Server VPN Client me ai VPN Server IPX 330 IPX 330 1 1 Features gt SEAE B 10concurrent calls and up to 30 r
22. 0 8 4 How to use Skype account in IPX 330 Answer Notice The fee of your business account is much more than 50 when you use the account for the first time 1 https login skype com Sign in with the business account Create an account or sign in It only takes a minute or two then you re ready to call your friends free over Skype and even talk face to face on video Sign in Create an account Skype Name Planet com Safe amp Secure Quick amp Easy Manage your account Change your settings Forgotten your S e Name Password Forgotten your password 2 When you have signed in at the end of this page you will find the Skype Manager Please click it Settings and extras E Payment settings Stored payment details and Auta recharge settings View det Gr Skype Manager You are the administrator of Planet Skype Manager Membe om e Redeem voucher Redeem your voucher or prepaid card Redeem 7 Skype WiFi Learn about Skype WiFi 1 secret ord 9 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Settings and extras sus Led en e Payment settings Stored payment details and Auto recharge settings View details Profile details currency Your currency is setto EUR Euros Change Your email Skype Manager You are the administrator of Planet Skype Manager Member page Email settings Redeem voucher Redeem your voucher or prepaid card Red
23. 59 MODI E 61 4 7 PAGING And InterGOlTY E 62 E 62 AD UN SCO Co Hin e NENNT TREO ER 63 SE RE MTM mE 64 Ao man NOY T 64 Ke 65 e Dk PHONG BOOK GR RE LE 66 EE EE eee ee E OT QE 67 ATSP Phone te VO VISION Zasaensaxcussuicemeui debat eot iiem Yuma e eE EREE EEEa 69 Chapter 5 Network Settings oda eege 70 NN NGIWO V 70 o2 re ROUN Le T TT T 71 ER E 72 SAVPN CIGN E 73 0o El e EE 74 SO BIB SENG PNE E OE RTT 75 5 7 INV las E 76 5 8 Troubleshooting E 76 SEELEN 77 6 1 Network ANG EDU toi pre cece een gees seneces E N a E 77 Se 78 Chapter 7 e ud 79 ThA MO COU Rh 79 E Mee 79 TES i a O eet 80 FA Data SIOLAG Maem 80 E Manageme N NNI TO Um 82 TE oye 212 6 0 ene A eee E Ree te eect et ey een ce re enn ner eee ee eee eee 82 PLRNET L Networking amp Communication internet Telephony PBX System IPX 330 LA 8 duc co 83 To UDO e m 84 ro aisi lee eG RN T TE 84 DEP TFTP UD OIA 84 Chapter 8 Operating Instructions cccccssesseeseeseeeeseesseeeseeeseeeeeenseeesonseeseoenseeseoees 86 8 1 How to connect the IPX 330 IP PBX to the lntemet 86 8 2 How to combi
24. C 1631 NAT RFC 2068 HTTP RFC 2131 DHCP RFC 2516 PPPoE RFC 3261 RFC 3311 RFC 3515 RFC 3265 RFC 3892 RFC 3361 RFC 3842 RFC 3389 RFC 3489 RFC 3428 RFC 2327 RFC 2833 RFC 2976 RFC 3263 G 722 G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX Video Codec H 261 H 263 H 263 H 264 Fax ee T 38 Fax a Voice Processing PoE detection and tenes Voice Processing In Band and tenes 2833 SIP INFO Protocols SIP 2 0 RFC 3261 TCP IP UDP RTP RTCP HTTP ICMP ARP DNS DHCP NTP SNTP PPP PPPOE Internet Sharing DDNS Client Planet DDNS and Easy DDNS DHCP Server IEEE802 1Q of VLAN IP Assignment PPPoE DHCP Static IPv4 IPv6 SNMP v1 v2 Manual Configuration of Static Route Table Troubleshooting Ping Traceroute VPN Client Supports N2N L2TP PPTP OpenVPN VPN Server PPTP L2TP OpenVPN Server Security Feature Refuse SIP Register DoS Refuse Abort Invite Dos Refuse SSH Login DoS FireWall SRTP Network Features PBX Features Black List BLF Busy Lamp Field CDR Call Detailed Record Conference Room 3 rooms DID Direct Inward Dialing Number DISA Direct Inward System Access DND Feature Codes Flash Operation Panel 15 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Follow Me Auto Provision IVR Interactive Voice Responses Multi language System Prompt Multiple Languages of GUI Phone Book PIN Set Recor
25. GMUM The message number in your mailbox tiM DATE The date and time the message was left Attach voicemail to Email The voicemail will be sent as attachment to the user s Email Input the Email template 57 M PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 4 3 SMTP Setting SMTP Settings SMTP Settings SMTP Server Port 25 SSL TLS E MlEnable SMTP Authentication Username Password Send Test Save Cancel SMTP server In order to send e mail notifications of your voicemail set the IP address or domain name of a SMTP server that your IP PBX may connect to e g mail yourcompany com SSL TSL User Name Input user name of your email box Enable SSL TLS to send secure messages to server Click Send Test after configuration the following diagram will be displayed to ask you to input the Email for receiving Send Test X Email Address Send Cancel Input the Email and click Send to send the test email Login your Email to check configuration is successful if you receive the test email otherwise it fails Please check your email settings 58 PLRNET Networking amp Communication In ter net Teleph ony P BX Sys tem IPX 330 4 4 Email to Fax Users can send fax by Email Please configure as shown below Click Advanced gt Email to Fax Email to Fax Enable n Username Password IMAP Server SSL TLS n Ac
26. M Password and Email If there is no answer for the incoming call and when the default ring time is over the system will play Please leave your message and press the key Then voicemail will be sent to the specified mailbox by email Leave a message 45 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 When No answer L C When No answer leaving message Press when finish pis leave your message leaving message Listen to the message When there is voicemail in extension 6 0 Enter extension number and password gt eo Enter Voicemail Enter extension number and password listen to the message hang up box Number 60 of voicemail box for this extension address in extension settings check the details in the following chapter Voice Mail 3 8 Call Center Call Queues 3 8 1 Create Agent Click Basic gt Extension Edit the extension you want to configure 46 1 If you would like to use this function you must write the correct email 2 You need to configure SMTP and Email model in Voice Mail Please PLANET Networking amp Communication e Internet Telephony PBX System IPX 330 Edit x General SIP IAX2 Name 800 Extension e00 Password 123456 Outbound CID Dial Plan DialPlani Analog Phone Mone ei Voicemail Voicemail VM Password 1234 Delete vMail Email Fax Voicemail Other Op
27. MPv 2 Settings SNMPvz Settings Read Only Enable RO Community public RO Network TI Read and Write Enable RW Community private DW Network i Save Cancel Reference Enable Read Only of SNMP RO Network Define network of RO 5 8 Troubleshooting You can ping other network devices through Planet IP PBX and track network routing by command Traceroute Click Network Settings gt Troubleshooting Troubleshooting Ping Traceroute Ping 192 158 1 254 Packets 4 Run Stop PING 192 1686 1 254 192 1665 1 242541 56 data bytes 63 bytes from 192 1665 1 254 Sec trl 64 trime 5 7 73 ms 64 bytes from 192 165 1 254 seqarel trl 64 rime i1z 311 me 4 bytes rom 192 168 1 2 5 4 seug 2 ttl 64 time 3 5637 me 64 bytes rom 192 168 1 2 54 Seug 3 ttl 64 Lime s T51l ms 192 168 1 2 5 4 ping Statistics 4 packets transmitted 4 packets received OF packet loss round trip minfavofmax 2 461 6 070 12 411 ms 76 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Chapter 6 Security This chapter will introduce you how to configure the Security of PLANET IP PBX 6 1 Network And Country Click Security gt Firewall Firewall Command iptables Run Result IP Tables List Chain INPUT policy AccEPT target hrot opt Source destination Chain FORWARD policy ACCEPT target Prot opt source destination Chain OUTPUT policy AccEPT t
28. Name Expires in 6c 3e 6d e0 2 00 192 168 1 101 iPhone expired 00 03 58 45 87 9a 192 168 1 102 expired Oc 74 c2 47 71 6d 192 168 1 103 hnteki iPhone expired J20 c98 d0 85 3b fb 192 168 1 104 expired 08 ed b9 e7 c5 7f 192 168 1 105 DPVYE1J0WCAACTI expired 78 e04 00 8e c3 99 192 168 1 106 LBSZLACHCIC 22710225 68 a3 c4 ef 5d B8b 192 168 1 107 HBWang 1 days 00 00 00 Qcz72 2c 5a 39 41 192 168 1 108 MW150R 00 00 57 This page is used to display DHCP Client address and related information When DHCP Server distributes address the Client s MAC address is associated with the IP address and then the device will get the same IP address every time Click Network Settings gt DHCP Server gt Static MAC gt New Static MAC New Static MAC X MAC Address IP Address Save Cancel 5 6 DDNS Settings After setting DDNS Dynamic Domain Network Server Planet IP PBX settings will be visited remotely Click Network Settings gt DDNS Settings DDNS Settings Enable Enable S EasvDLbMNs Easy Domain pl zc4 DONS Server Er Username Password Domain planetddns com 1 ELIT are CL Save Cancel Planet supports DDNS provided by Planet DDNS Dyndns org No ip com zoneedit com 75 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 5 7 SNMPv2 Settings SNMP Simple Network Management Protocol is used for remote management Click Network Settings gt SN
29. T Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 e General Email Settings YoiceMail Reference Max Greeting Timelseci 30 Dial 0 far Operator Vnice Message Options Message Farmat Maximum Messages 100 el Max Message Time min l2 M Min Message Time sec Sw Playback Options Say Message CallerId Say Message Duration C Play Envelope Allow Users to Review Max Greeting Time sec Maximum Greeting Time Message Format Save the voice message as this format WAV 16 bit or Raw GSM Max Message Time min Maximum Time for each message to be allowed to leave Say Message Caller ID Checking this option Caller ID will be played when user login email to receive the voice message Play Envelop Envelop includes date time and caller ID 56 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Email Settings Email Settings Email Settings Template for Vnicemail Emails lattach voicemail ta email Sender Name test From pbx zycoo com Subject New Voicemail from 1 vM CALLERID Message Hello 4 M NAMET you received a message lasting iVM DUR at tiv DATE fram GJ CALLERID FI Save Cancel ue tiM MAME Recipient s first name and last name ti VM OUR The duration of the voicemail message fi VM MAILBOXE The recipients extension tiM CALLERID F The Caller ID of the person who left the message tiM MS
30. X Sys tem IPX 330 e 3 4 2 IVR IVR will improve office efficiency based on your requirement Please configure on this page Inbound Control gt IVR Home ER Operator List af IVRs Mew VR Basic Extension Name Dial other E tensians Options 1 i working time Yes Edit Delete Inbound Routes 2 lil closed time Mo Edit Delete TVR Prompts Call Queues Ring Groups Black List Time Based Rules Advanced Network Settings Security Report System 33 M PLANET Networking amp Communication Inter net Telephony P BX System IPX 330 Click New IVR to create a new IVR New IVR A IVR 5ettings Mama Extension 612 Welcome Message Please Select Custom Prompts Repeat Loops Dial other Extensions Keypress Events Kev Action 0 amp 4 Li Disabled Disabled L3 Disabled 4D ot Ch t GM ta I d i lt Save Cancel Please Select Select IVR audio file please configure in this page IVR Prompts Dial Other Extensions Allow caller to dial other extensions besides the ones listed below 34 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 e 3 4 3 IVR Prompts Record or play IVR music from extension Please configure on this page IVR Prompts IVR Prompts Home Operator IVR Prompts Upload IVR Prompts Basic List of Prompts Mew Voice Delete Selected Inbound
31. X Sys tem IPX 330 Routing Table Static Routing Routing Table Routing Table Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface i ae 192 166 1 254 O 0 0 0 UG R O ETH 192 166 1 0 0 0 0 0 A acd te tid vi TT R O ETH 5 3 VPN Server Planet IP PBX supports three kinds of VPN servers L2TP PPTP and OpenVPN Click Network Settings gt VPN Server VPN Users Management VPN Server LeTe PPTP OpenvPN Enable Remote Start IP Remote End IP Local IP Primary DNS Alternate ONS Authentication Method chap pap Debug gavel Cancel Reference VPN Server Mode Three kinds of VPN servers L2TP PPTP and OpenVPN supported Only one mode can be enabled simultaneously When the mode is L2TP or PPTP VPN server click Network Settings gt VPN Server gt VPN Users Management 72 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 e VPN Users Management YPN Users Management List of PN Users Mew YPN User Username Av allability Options 1 test yes Edit Delete This page is used for management of VPN user name and password When the mode is OpenVPN server click Network Settings gt VPN Server gt OpenVPN Certificate Download YEN Users Management VPN Server O Lamp PPTP OpenVPN Enable Certificate None Create Delete Port 1194 Pratacal TLS Server DW Remote Netw
32. a 7 6 Backup Click System gt Backup 82 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Upload Backup File List of Backups Take a Backup Mame Date Options 1 backup 2013jan09 135847 Jan 09 2013 Restore Delete 2 backup 2013jan09_135854 Jan 09 2013 Restore Delete 3 backup 2013mayi6_ 160601 May 16 2013 Restore Delete Reference Take a Backup Take a backup of the current system configuration Restore Restore system to the specified backup configuration Delete Delete specified backup file Click the download button 3 to download the specified backup file and manage locally Click Upload Backup File to upload the backup file here Upload Backup File Upload Backup File Mate Don t change the backup file name Please choose file to upload l rewse Upload Click browse to select the local backup file and click Upload to upload the backup file to System T Reset amp Reboot If you need to reset the system to factory default or reboot please click System gt Reset amp Reboot 83 PLANET Networking amp Communication In ter net Teleph ony P BX Sys tem IPX 330 Factory Defaults Warning Restore factory settings will last all configuration data an the system Factory Defaults Reboot Warning Rebooting the system will terminate all active calls Reboot Click Factory Default to reset the system to facto
33. again if parking is over time pick up the specified extension 67 Define an extension for parking calls Define the time for parking calls Planet IP PBX will call the extension Pick up the specified extension Default Dial extension number to Allow attended transfer or supervised transfer It works like this PLANET Networking amp Communication In ter net Teleph ony P BX Sys tem IPX 330 While on conversation with A you dial the Attended Transfer key sequence The system says Transfer then gives you a dial tone while A is on hold You dial the transferee number B s number and talk with B to introduce the call then you can hang up and A will be connected with B In case B does not want to answer the call he she simply hangs up and you will be back to your original conversation Disconnect Call Disconnect the current transfer call for Attended transfer Timeout for answer on Set the timeout value attended transfer sec One Touch Recording Configure the function key for One Touch Recording Call Forward Enable Disable Call Forward and the settings of function keys for different forward modes Do Not Disturb Enable Disable Do Not Disturb Configure the function keys for spy modes Blacklist Add Delete blacklisted number Voicemail Configure the function keys for entering voicemail and check extension voicemail Invite Participant In conference the administrator can invite people into the
34. amic DNS Network Tools Add Edit Delete Routing Step2 IPX 330 Configuration Configure the trunk and dial plan on IPX 330 B and register IPX 330 B IP to IPX 330 A The configuration is the same as the above but you have to replace the public IP address with the internal IP 192 168 1 21 Step3 Configure port mapping rule of IPX 330 B on the router Configure port mapping of IPX 330 B on the router according to Step1 88 PLANET internet Telephony PBX System IPX 330 Step4 Connect two sets of the IPX 330 and make the call Create extension 601 on IPX 330 A extension 801 on IPX 330 B and create the correct outbound rule Public IP must be provided by network provider It could be dynamic IP address and Ze easy to change you can resolve this problem by using DDNS 89 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 8 3 How to resolve the problem about hearing one side only If the IPX 330 is behind router to resolve the problem please set up IP address as shown below Click Advanced gt Option gt Global SIP Settings NAT Support External IP External Host External Refresh sec Local Network Address External IP External IP or domain to replace the device IP External Refresh sec Refresh time default is 10 seconds 90 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 33
35. an dial 00 Country Code City Area code local number to dial out via Skype line For example dialing number OO outbound prefix number 001 International Code 886 Country code 2 city Area code without 0 22199518 local phone number will enable you to contact Taiwan Planet Company 95 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 5 4 Set inbound rule New Number DID i DID Number Skype number Destination Goto IVR w Save Cancel 96
36. arget EEN opt Source destination lptables Command Explanation Check iptables list iptables L n Deny an IPC 192 168 0 3 iptables A INPUT s 192 168 0 3 j DROP Deny IP 192 168 0 3 iptables A INPUT s 192 168 0 3 p tcp dport 80 j DROP to access port 80 T1 PLRNET Internet Telephony PBX System IPX 330 6 2 Service Service Settings of SSH FTP and HTTP Port Click Security gt Service Service Settings Service Settings Enable GH el Port 22 Enable FTP Port 21 HTTP Part 80 Gave Cancel Enable SSH to login background management system through SSH Enable FTP to allow uploading files to system through FTP 78 PLANET Networking amp Communication Inter net Telephony P BX System IPX 330 Chapter 7 Report 7 1 Record List Check recordings of specified extension or conference here or delete the recording file Record List Call Recording Conference One Touch Recording Extension BEES Start Date Aug v 20 v 2013 v Erd Date Aug v 20 v 2013 v Filer List of Recording Files Delete Selected Caller ID Destination ID Date Options Conference Call Recording Conference One Touch Recording Start Date Aug v 20 v 2013 v End Date Aug v 20 v Filter List af Conference Record Files Delete Selected Delete All Conference Room Date Options One Touch Recording Call Recording Conference One Touch Recording Extension Delete Start Dote
37. at of the IPX 330 Step 2 Start a web browser To use the user interface you need a PC with Internet Explorer version 6 and higher Firefox or Safari for Mac Step 3 Enter the default IP address of the IPX 330 192 168 0 1 in the URL address box Step 4 Enter the default user name admin and the default password admin and then click Login to enter Web based user interface Default IP Default ETH IP 192 168 0 1 Default User Name admin Default Password admin e PLANET Internet Telephony PBX System A e esrtoeg amp Communication Username EE Password O meer English v Figure 2 1 Login page of the IPX 330 For security reason please change and memorize the new password after this first setup 17 PLANET Networking amp Communication Inter net Telephony P BX System IPX 330 2 2 Configuring the Network Setting Go to Network Settings gt Network Home Operator Basic Inbound Control Advanced Static Routing YPN Server VPN Client DHCP Server DDMS Settings SNMPvz Settings Troubleshooting Figure 2 2 Network amp Country Button Network IPv4 Settings IPv amp Settings VLAN Settings Ethernet Port Setup IP Assign Hostname IPPBX IP Address 192 166 1 198 Subnet Mask 795 255 255 0 Gateway 192 168 1 254 Primary DNS 197 166 1254 Alternate DNS Virtual Interface Ce Address Subnet MaskVv1 Ce Address Subnet Maskwv2 Figure 2
38. ce for SIP packets TOS for RTP video packets Sets Type of Service for RTP video packets RTP Time Out Terminate call if 60 seconds of no RTP activity when we re not on hold Trust Remote Party ID If Remote Party ID should be trusted Generate In Band Ringing If we should generate in band ringing always use never to never use in band signaling even in cases where some buggy devices might not render it Default never Send Compact SIP Headers Send compact sip headers 54 a PLANET g Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Outbound 5IP Registrations Register TimeQut Register 4ttempts Codecs Disallowed Codecs all Allowed Codecs alaw ulaw atti Register Time Out Retry registration calls at every x seconds default 20 Disallowed Codecs Default is disallowed all In the extension Audio Codecs Configure the priority is higher than Allowed Codec items Allowed Codec items are the default codec setting if user marks the extension Audio Codecs Configure then system will use it first if not system Will let the Allowed Codecs define what codec can be used in extension 4 2 VoiceMail Details configuration on VoiceMail VoiceMail Reference Voice Message Options Playback Options If you need to send message by mail to your defined mailbox you must configure SMTP and Email model Click Voicemail to display the dialog as shown below 55 PLANE
39. cess Code Dial Plan Save Cancel Check Enable input user name password and IMAP Server server format imap XX com select the Dial Plan and then Save and Activate Practical Case Send a fax to telephone number 85337096 In Dial Plan 1 there is prefix 9 before the telephone number you need to input the Access Code 985337096 and take it as the subject when sending Email Then the fax will be sent by Email as attachment If you need to dial the extension when sending fax e g fax number 85337096 ext 800 you need to use the Access Code 985337096 800 as subject 4 5 Music Settings Management for music on hold music on ring back music on call queue Click Music Settings to display the dialog as below Music Settings 59 PLANET e Networking amp Communication Inter net Telephony P BX System IPX 330 Music Settings Music Settings Music Management Music On Hold Reference Music Music On Ringback Reference Music Music On Queue Reference Music Please define different music files for different music folders Music Management Music Management Music Settings Music Management Music Management Select Music Directory Load Files Delete Upload Music File Select Music Directory Music 1 Note The sound file must be waviisbit aa n uHz single gsm ulaw ar alaw The size is limited in 15MB I Please choose file to upload Upload Select Mus
40. d Files Download Ring Group SIP Trunk Skype for SIP Smart DID System Log T 38 Fax Pass through Time based rule Virtual Fax Voicemail amp Voice Mail to E Mail Call Features Call Back Call Forward Call Group Call Hold Call Paging and Intercom Call Park Call Pickup Call Queue Call Record Call Route Blind Transfer Attend Transfer Call Waiting Caller ID Dial By name Customized IVR on hold music Transfer Three way conferencing Video Call System Capacity System Capacity 20 Concurrent Call Legs Up to 100 IP Phone Registers Extensions Recording GSM default 21 000 minutes Wav 3000 minutes Voicemail GSM default 21 000 minutes Wav 3000 minutes Network and E 1 LNK Off ETH 1 LNK Off PWR 1 LNK Off FXO Red Dimensions WxDxH W x D x H SEA TEL x 154 x 35 mm Environment 10 45 10 45 degrees C 10 80 humidity e a TEE a aeaaea 10 8096 humidity Bui bM M eps 0 100 240 Vac EMO DC 12V 2 0A issu ul CE FCC Class B ROHS 0 0 00 0 000 0 000000000 FCC Class B RoHS po T 30 T 38 support is dependent on fax machine E SE Ir ad au Cn provider and network transport resilience LED Indications 16 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Chapter 2 Installation Procedure 2 1 Web Login Connect a computer to an ETH port on the IPX 330 Your PC must set up to the same domain of 192 168 0 X as th
41. eem Your password A4 Keep your password secret Change your password 3 Pleaseclick the Skype connect Your features pry Your members Some features have been suspended Your Skype Manager has 2 members Allocate Skype Credit ta your members Add members th Since last signed in C OF Set up Subscriptions for your members Wa 7 No changes since you last logged in M Set up Group video calling for your members Still unresolved 5 One unresolved invite fc Set up Online Numbers for your members M Set up Voicemail for your members T profiles set up for Skype Conffect e B Q Setup Call forwarding for your members Q mmn Connect your existing SIP enabled PBX to Skype with Skype Connect earn more e Subscriptions members QU Some of your SIP Profiles have been suspended because your Skype Manag TS Group video calling has insufficient credit available to pay for the channel subscription Buy more 0 members credit and the profiles will be reactivated Gel Voicemail 0 members amp Online Numbers 0 members Your SIP Profiles Call forwarding o MN set up a SIP Profile D members Skype Connect e 3 profiles 4362 view profile Szen es wm 4l Mi le zs zs zm o o w be e l ll d4l l be se sch in e 92 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 4 Create a SIP profile Create a SIP profile o Choose name Creating a SIP profile is as easy
42. ees 18 2 3 Changing IP Address or Forgotten Admin Password ssuss 19 Chapter 3 Basic Configuration ee cceeee ee Leeeee e iieee enne enne ananas nana nnns 20 3 1 Preparation Before Operation cccccceccccccsseeceseeeeeeeeeeeeceesseeeeeeseeaeeeesaaeeeessaees 20 3 2 Berore MAKING 8 e E 20 SM System MONI AO a E T 20 Sue 22 3 2 3 Basic Configuration E 23 3 2 4 Time Hased RTE 25 Be COU OUI o a E S gasnsias ucniasaimesustestunamenties 26 SOMME CTI 26 ES BR Nee e aie De 29 3 4 Inbound Gall ER 30 STNO TOUS ROT E E E gad 30 Be NIP EE 33 Sero VIS PONDIS Ae 35 SRM RING OUD RTT 36 SR eie Bl rete 37 SRM Ee D EE 38 Er tele 39 3 621 Gall Id Ite ERE E EUM 39 pube to dll TEAMS IST EE 39 EE 40 3 7 Settings before leaving office 42 SaL FOON Ru M 42 SN VOCS NA 45 3 6 Gall Genien Gall E 46 Sm MESI 46 PLANET Networking amp Communication Internet Telephony PBX System IPX 330 Cater E AC CO ot 50 LN E RN I ee ee et oe ee eter eee ee HO 50 SURE C qii PRO TRE 50 4 1 2 Global Analog Gettnges 51 41 3 Global SIP te CN 52 AZ OIG GI A T oe 55 4 9 SMTPASOUBE E 58 4 4 un UR te ME 59 45 MUSIC SOU ING REED
43. egisters B HD voice codec G 722 for perfect voice quality B Fax to Email Email to Fax for Green Office B Voicemail to Email for not missing any important message B Paging and intercom function strengthens work efficiency B Built in SIP Proxy Server following RFC 3261 B Multiple Languages of GUI for international business B Web based Control Panel for easy configuration and management of the system Hardware Echo Cancellation module for great and smooth communication B Strong security features protect your system from hacking B Supports maximum 8 ports FXO FXS GSM on 2 slots gt je eR e lm a ceyrelere SIP 2 0 RFC3261 IAX2 compliant Audio Codec G 722 G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX Video Codec H 261 H 263 H 263 H 264 DTMF RFC2833 SIP INFO In band l1 PLANET Networking amp Communication In ter net Teleph ony P BX Sys lem IPX 330 gt ING ela and Security Features DDNS Client PLANET DDNS DHCP Server SNMP v1 v2 IEEE 802 1Q of VLAN IPv4 IPv6 Manual Configuration of Static Route Table Troubleshooting Ping Traceroute VPN Client Supports N2N L2TP PPTP OpenVPN VPN Server Supports PPTP L2TP OpenVPN Server Refuse SIP Register DoS Refuse Abort Invite Dos Refuse SSH Login DoS Firewall SRTP gt uS ul Black List BLF Busy Lamp Field CDR Call Detailed Record Conference Room 3 rooms DID Direct Inward Dialing Number DISA Di
44. elephony PBX System IPX 330 Edit X General SIP IAX2 C Name S00 Extension S00 Password 123456 Outbound CID Dial Plan DialPlani w Analog Phone Mone w Voicemail Voicemail VM Password 1234 Delete VMail Email Fax Voicemail Other Options Web Manager w Agent k Call Waiting Allow Being Spied Pickup Group Mobility Extension Mobility Extension Number VoIP 5ettings NAT I Transport SRTP DTMF Mode RFC2833 v Permit IP Video Options Video Cal H 261 L1H 263 L 1H 2634 1H 264 Audio Codecs Mlalaw I ulaw L 16 722 lv G 729 16 726 1G8M L Speex Save Cancel Check Web Manager and Save Then login to the Extension Web Panel Qu Internet Telephony PBX System Hotworking amp Communication Logout Call Recording Move the mouse over a gt Record List field to see tooltips Voicemail List Call Recording Call Forward pallu Me Start Date Sep w 13 v 2013 v End Date Sep w 13 v 2013 v Filter Settings List of Recording Files gt Send Fax Caller ID Destination ID Date Options Extension Web Panel default Login user name extension account password Voice mail password Default is 1234 Click Call Forward 43 PLANET e Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Forward Settings Alwavs Busy No Answer Save Cancel Reference All incoming calls will be
45. erence Define an extension for recording l Inbound Record Check to record inbound calls 63 PLRNET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 4 10 Speed Dial Please configure as shown below Click Advanced gt Speed Dial New Speed Dial New Speed Dial X Motice Doan t forget ta add the outbound dial prefix if you would like to dial an outside number Source Number Destination Number Save Cancel E g prefix is 99 speed number is 00 destination telephone number is 85337096 When dialingl 9900 the call is going to 85337096 automatically 4 11 Smart DID omart DID After extension user makes an outbound call the call is ringing back to Planet IP PBX and directed to the one who made the last call Please configure it as shown below Click Advanced Smart DID Smart DID Smart DID Enable L Gave Cancel Smart DID Rules List Mew Smart DID Rule Pattern Strip Prepend Options 1 ix Edit Delete Check Enable and Save to make this function activates Click New Smart DID Rule to display the following diagram 64 PLANET Networking amp Communication In ter net Teleph ony P BX Sys tem IPX 330 New Smart DID Rule X Pattern Strip digits before dialing Prepend before dialing Save Cancel Input the pattern and define how many digits need to be striped or prepend and then click Save Activate
46. et the format for recording files GSM WAV only Extension Preferences Set the rule for extensions 4 1 2 Global Analog Settings Click Advance gt Options gt Global Analog Settings Global Analog Settings Global SIP Settings Caller ID Detect Caller ID Detection Caller ID Signalling Caller ID Start CID Buffer Length General Opermode Tonezone Relax DTMF LI Send Caller ID After Echo Cancel Echo Training 800 ves naf number Busy Detection Busy Count 3 Caller ID Detection Enable Disable Caller ID Detection Caller ID Start Ring Caller ID start before ring Polarity Caller ID start when polarity reversal starts Opermode Set the Opermode for FXO GSM Ports Relax DTMF Enable Disable Relax DTMF inspection 51 Echo Training Set Echo Training default unit ms PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Busy Count Count the Busy Detection It will be active when enabling Busy Detection 4 1 3 Global SIP Settings Global SIP Settings is appropriate for professionals If anything needs to be modified please contact our tech support people Global 4nalog Settings Global SIP Settings General LIDD Port Enable TCP Part Enable TLS Part Start RTP Port End RTP Part D TMF Mode Mas Reqgistration Subscription Timetseci Min Registration Subscription Timersec Default Incoming Outgaing Registrat
47. forwarded No Answer Forward when no answer from extension Select an extension set the ring duration and add the numbers in the Follow Me List Save and Activate List Format Extension Number Ring Duration E g 806 30 808 20 806 rings after 30 seconds the call is going to 808 Follow Me Option Follow Me Options Playback the incoming status message prior to starting the follow me step sec Record the caller s name so it can be announced to the callee on each step Playback the unreachable status message if we ve run out of all steps or the callee was set not to be reachable Save 44 PLANET Networking amp Communication In ter net Teleph ony P BX Sys tem IPX 330 e 3 7 2 Voice Mail If you don t want to configure Follow Me you can record the message of incoming call and email the message to your defined mailbox Click Extension Extension Settings Edit A Name Extension 504 Password SIE Outbound CID VM Password 804 E mail Dial Plan DialPlani Analog Phone No Analog fines detected Voicemail Can Reinvite SIP Tame T 38 Fax Agent d NAT Pickup Group Delete vMail C DTMF Made Video Call L Permit IP Auto Provision Manufacturer Mac Audio Codecs Configure Mlalaw Ivlulaw Ivla 72a L 13 726 kent spees Video Codecs Configure lH 261L lH 263L lH 2834 LH 264 Cancel Please enable Voice mail before configuration and configure V
48. he call 37 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 comes again Meanwhile extension user can add or delete the blacklisted number by function key on the phone Please operate according to the following diagram Add Delete blacklist number on the phone 75 D gt gt blacklist number UI age Input function key 75 Input blacklist number Be sure by press key 1 Hang up Input function key 075 Delete Reference Parameters and Explanation of the Blacklist When the registered extension user inputs 75 blacklisted number this number will be added in the list of Blacklist Number 3 5 1 Pick up Call If an extension user is away from his her desk other extension users can pick up the call by function key on the phone Please check the following diagram to learn more When Extension is ringing Input function key 8 A Ur see Extension Number Input function key and define another extension to pick up Connected to speak Input function key 8 to pick up the registered extension which is in the ring at random This can be defined in Feature Codes 38 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 3 6 On The Call 3 6 1 Call Parking If you pick up a call at your seat but it s not convenient to talk in public you need go to the conference room to talk secretly At this time you can inp
49. ic Directory Load music in the music file Select Music Directory Select the file where you want to save your uploaded music 60 M PLANET l Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 The sound file must be wav 16bit 8000Hz Single gsm ulaw or alaw The size is limited in 15MB 4 6 DISA A trunk call is made to the PBX and call is made to another trunk through outbound route of the PBX This trunk can make international calls You are out of the office and want to contact your customer in a foreign country Now you can dial DISA number after PIN authentication you are now connected to your customer and you can speak to your customer now Click DISA New DISA to display the dialog as shown below New DISA A Mame PIN Without DIN Response Timeoutts 5 Digit Timeouts 3 Extension for this DISA COptianal Allow Outbound Route Select DialPlan DialPlani Seat Record in CDR Check to record Digit Timeout sec The maximum interval time between digits when typing extension number is 5 seconds by default Select Dial Plan Select the Dial Plan for this DISA 61 PLA NET Internet Telephony PBX System IPX 330 4 7 Paging And Intercom Paging and Intercom is used for calling a paging extension all terminals which support this function will be picked up automatically and listen meanwhile it supports duplex Click Advanced gt Paging and Intercom
50. ion Timelseci 2060 2060 5061 Download C lun ZU 3600 UDP Port to bind to SIP standard port is 5060 TLS Port Default TLS port is 5061 End RTP Port RTP port range Max Registration Subscription Maximum duration in seconds of incoming Time registrations subscriptions is 3600 seconds by default Default Incoming Outgoing Default duration in seconds of incoming outgoing Registration Time registration 52 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 NAT Support External IP External Hast External Refresh saec Local Metwark Address External IP Address that we re going to put in outbound SIP messages if we re behind a NAT External Refresh How often to refresh external host if used You may specify a local network in the field below T 38 Fax Passthrough Support T 38 Fax UDPTL Passthrough C T 38 fax UDPTL Passthrough Enables T 38 fax UDPTL passthrough on SIP to SIP calls 53 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 A Type of Service TOS for Signalling packets TOS for RTP audio packets lef wl TOS for RTP video packets Enable Relaxed DTMF RTP TimeQut RTP HoldTimeout Trust Remote Party ID C Send Remote Party ID C Generate In Band Ringing Add user phone to URI d Send Compact SIP Headers TOS for Signaling packets Sets Type of Servi
51. is it can be used when you use 2 Define in Feature Code 3 6 3 Conference If you want to create a conference room for some extension users or with external lines you can input conference room number 900 input conference room password 1234 Admin s password is 2345 then enter the conference room This IPX 330 supports 3 conference rooms Please configure it on this page Conference 40 PLANET Networking amp Communication Home Operator Basic Inbound Control Options Voicemail SMTP Settings Email ta Fax Music Settings DISA Follow Me Paging and Intercom PIN Sets Call Recording Speed Dial smart DID Callback Phone Book Internet Telephony PBX System IPX 330 Conference Detfault Conterencel Detault Conference 2 Conference 3 Conference Number Room Extension 900 Conference Password Guest Password 123 Administrator Password 2345 D Conference Options Conference DialPlan Plav hald music far first caller Enable caller menu Announce callers LJ Record conference Quiet Mode LJ Leader Wait Save Cancel Conference Number The number that users call in order to access the conference room the default number is 900 Administrator Password Password for administrator to access the conference Play hold music for the Check this option to play the hold music for the first participant in first participant Announce
52. l attention must be paid to the dangers of electric shock and static electricity when working with electrical equipment All guidelines of this and of the computer manufacture must therefore be allowed at all times to ensure the safe use of the equipment Customer Service For information on customer service and support for the Gigabit SSL VPN Security Router please refer to the PLANET website URL http www planet com tw Before contacting customer service please take a moment to gather the following information Internet Telephony PBX System serial number and MAC address S Any error messages that displayed when the problem occurred e Any software running when the problem occurred Steps you took to resolve the problem on your own Revision User s Manual for PLANET Internet Telephony PBX System Model IPX 330 Rev 1 0 Sept 2013 PLANET Networking amp Communication Internet Telephony PBX System IPX 330 TABLE OF CONTENTS Chapter 1 MAM OC UG WO tr 8 SE 11 Ree el NON Em 13 1 3 Physical SpecifiCallOLiS ss ecsctcnasswahcoeescnetatoeseuceracsataetdenandvesesasnetdeeuheesedewtucedusuiuteees 13 T Ae Cll AU NINE T OO ET 15 Chapter 2 Installation Procedure ccccssssececeseseeeceeeseeeseenseeeeenseeseeenseeseeeneessooens 17 LAINED LOGI aaen E 17 2 2 Configuring the Network Setting ccccccccseeececeeeeeeeeeeeeeeeceeeeeeeseeeeeeeseeeeeesen
53. l one answers default RoundRobin Every available agent will take turns to ring LeastRecent Agent with the least calls rings FewestCalls Agent with the fewest completed calls rings Random Agent rings randomly RRmemory RoundRobin with Memory and remember where it s left off in the last ring Queue Options Announcements Caller Position Announcements Frequency sec 30 Announce Hold Time yes e Agent TimeOut sec 15 Auto Pause Wrap Up Time sec 10 _ Max Wait Time sec Periodic Announcements Max Callers amp Repeat Frequency sec 0 Join Em E pty Announcements Leave When Empty eegen E Id Ti If not answered m ue MD ee Destination Hangup e Item Explanation Agent TimeOut sec The next Agent will ring after this time Wrap Up Time sec Wrap up time between the first answer and second answer Default is 0 which means no wrap up time Max Callers Maximum number of callers who are allowed to wait in the queue Default is 0 which means no limitation Leave When Empty All callers in the Queue will be moved out when new caller cannot enter the Queue This option cannot be used with Join Empty simultaneously 48 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Report Hold Time Report the hold time of the next caller for Agent when the Agent is answering the call Announce Hold Time Announce the hold time Announce
54. les voicemails call logs etc you can upload these files to FTP server through FTP Data Storage based on the specified time frequency Click System Data Storage 80 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 3 Storage Log FIP Data Storage Enable LC Server Address Username Password Directory Automatically upload frequencvidav el Time of automatically upload LA Forcibly upload when the flash storage Is over Save Cancel Status Disabled Upload Now Reference Enable FTP Data Storage User Name User name for login FTP Directory Define a directory used for storage on FTP server Time of automatically Define the time to upload the data upload Check from Data Storage Log Data Storage Log Refresh Clear Click Refresh to refresh data storage log Click clear to clear data storage log 81 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 7 5 Management Management is used to modify password of Planet system and the settings of system voice Click System gt Management Management Change Password Password New Password Retype New Password Apply Set Language Set Voice Language s Save Set Language Choose the voice language you want Set Language Set Voice Language English vi Enalish par Save Francals Espa ol Fortugu s Italian
55. nd Routes Outbound Routes is to define what trunk is used for outbound call by extension user If user don t allow extension user to call out please ignore this part Please configure on this page Basic Outbound Routes DialPlans Move the mouse over a ee NNI field to see tooltips gt Operator DialPlans DialRules Extensions List of DialPlans New DialPlan Trunks Default DialPlan Name Rules Options Extensions Spy Conference Ring d 1 DialPlani Groups IVR Call Queues Paging and Edit Delete E em Intercom Directory DISA Advanced Network Settings Security Report System On this page user can configure the basic match pattern of the outbound routes and create different dial plans Please configure by clicking Add a Dial Rule New DialPlan DialPlan Mame DialPlan2 Include External Calling Rulez Include Internal Calling Rules No Dial Rules defined You can click here to create a Dial Rule lE tensions kp V Conference MIRing Groups ITV MIcall Queues Paging and Intercom Directory Diech User can create dial rule for dial plan on this page 29 PLANET Networking amp Communication Inter net Telephony P BX System IPX 330 New DialRule x Rule Name PIN Set Place this call thraugh Available Trunks Selected Trunks Custom Pattern Z Any digit from 1 to a M Any digit from 2 to 9 X Any digit from Ota a Any number of additional digits
56. ne two IPX 330 IP PBX in a different network 87 8 3 How to resolve the problem about hearing one side only 90 8 4 How to use Skype account ms 220 91 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Chapter 1 Introduction Intuitive Ease of Use IP PBX Machine Management PLANET IPX 330 IP PBX telephony system is SIP based and optimized for the small and medium business in daily communications The IPX 330 is able to accept 30 user registrations and easy to manage a full voice over IP system with the convenience and cost advantages Off net Calling Capability Call Restriction Call Access Control The IPX 330 is a feature rich PBX system that supports seamless communications between existing PSTN calls analog IP phones and SIP based endpoints Recording and Record Files Download BLF Busy Lamp Field Conference Room J roan NN Auto Provision VP Clant VPN Serer Sf Voice Mail and Voice Mail to Email da Call Paging and Intercom IEEE BOZ 10 of VLAN v i SNMP v1 v2 Speed Dial 8 v Phone Book Video Call Virtual FAX Caller ID Time based rule Skype for SIP Planet DONS Easy DONS t T3 FAX Pass through Mulb language System Prompt COR Call Detailed Record DISA Direct Invard amp ysbern Access v DID Direct Inward Dialing Number Replaces old PBX directly without any new wiring Cost effecti
57. ork d Route if Clrent to Client Save Cancel Status L2TP Disabled This page is used for management of OpenVPN certificate file 5 4 VPN Client Planet IP PBX supports four kinds of VPN Clients L2TP PPTP OpenVPN and N2N Click Network Settings gt VPN Client 73 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 e VPN Client L2TP PPTP OpenVPN C N2N Enable v Enable 40 128 bit encryption for MPPE Server Address 192 168 100 100 Username admin Password TITT Save Cancel Status pptp client Connect pppl lt gt dev pts 2 pptp client sh can t execute sbin ip No such file or directory pptp client sh can t execute sbin ip No such file or directory Reference VPN Client Four kinds of VPN Clients supported L2TP PPTP OpenVPN and NON Only one mode can be enabled simultaneously 5 5 DHCP server Click Network Settings gt DHCP Server DHCP Client Lis DHCP Server Settings Enable C Start IP 192 158 1 101 End IP 192 165 1 200 Subnet Mask 255 255 259 0 Gateway 132 158 1 1 Primary DNS 51 138 2 63 Lease Timetmini 1440 TFTP Server Savel Cancel Click Network Settings gt DHCP Server gt DHCP Client List 74 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 DHCP Server DHCP Client List DHCP Client List Mac Address IP Address Host
58. ow Weu Ae General SIP AX2 Name 510 Extension aid Password RE835snvaH n Outbound CID DialPlan Analog Phone Yoicemail Voicemail VM Password 1234 Delete vMail C Email FaxPaicemail Other Options Web Manager Agent Call Waiting Allow Being Spied L Pickup Group Mobility Extension Mobility Extension Number VoIP Settings MAT Transport UDP SRTRP E DTMF Made RFC2Z833 Permit IP Video Options Video Call E H 261 H 263 H 2634 H 264 Audio Codecs vlalaw Mlulaw EL 13 722 15 722 EL 15 7286 Licsm spees Save Cancel Extension Settings 23 PLANET Networking amp Communication In ter net Teleph ony P BX Sys tem IPX 330 Please choose the Dial Plan which is defined in the menu Outbound Dial Plan Routes Analog Phone Please select the related FXS port for your analog phone Voicemail Select this option to open the voicemail account VM Password Set password for Voicemail e g 1234 Delete VMail Check this option to delete voicemail from system after it s sent to mail box Pad Co D Email Extension user s mail box which is used for receiving fax or Fax Voicemail voicemail you need to open the function to fax to email voicemail e g Tom gmail com Web Manager It s allowed to login Extension Management Panel to manage extension like voicemail call recording call transfer etc when you select this option Agent Check this option to set this extension
59. rect Inward System Access DND Feature Codes Flash Operation Panel Follow Me Auto Provision IVR Interactive Voice Responses Multi language System Prompt Multiple Languages of GUI Phone Book PIN Set Record Files Download Ring Group SIP Trunk okype for SIP Smart DID System Log T 38 Fax Pass through Time based rule Virtual Fax Voicemail amp Voice Mail to E Mail gt Teil Call Back Call Forward Call Group Call Hold Call Paging and Intercom 12 PLANET Networking amp Communication In ter net Teleph ony P BX Sys tem IPX 330 Call Park Call Pickup Call Queue Call Record Call Route Blind Transfer Attend Transfer Call Waiting Caller ID Dial by Name Customized IVR on hold music Transfer Three way Conference Video Call 1 2 Package Contents Thank you for purchasing PLANET Internet Telephony PBX system IPX 330 This Quick Installation Guide will introduce how to finish the basic setting of connecting the web management interface and the Internet Open the box of the Internet Telephony PBX system and carefully unpack it The box should contain the following items Internet Telephony PBX system unit x 1 Quick Installation Guide x 1 User s Manual CD x 1 Power Adapter x 1 12V B RJ 45 x 1 If any of the above items are damaged or missing please contact your dealer immediately 1 3 Physical Specifications gt MBM Dimensions 155 L x 295 W x 65 H mm Net
60. rning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio technician for help FCC Caution To assure continued compliance for example use only shielded interface cables when connecting to computer or peripheral devices Any changes or modifica
61. ry default Click Reboot to reboot the system 7 8 Upgrade 7 8 1 WEB Upgrade Click System gt Upgrade gt WEB Upgrade Upgrade System Package WEB Upgrade C TFTP Upgrade Restore Default Set Please choose file to upload Browse Upload Click Browse to select the firmware file and then click Upload to upload the selected firmware to system and finish the upgrading automatically If check Restore Default Set the system will clear all the configuration and reset to factory default 7 8 2 TFTP Upgrade Click System gt Upgrade gt TFTP Upgrade 84 PLANET e Networking amp Communication Inter net Telephony P BX System IPX 330 Upgrade System Package WEB Upgrade e TFTP Upgrade Restore Default Set Enter The Package Name ulmage md5 TFTP Server IP address Start Reference Restore Default Set System will restore to factory defaults after checking this option TFTP Server IP address Enter your TFTP server IP address 85 Internet Telephony PBX System IPX 330 Chapter 8 Operating Instructions This chapter will introduce you how to use PLANET IP PBX by example 8 1 How to connect the IPX 330 IP PBX to the Internet If your office accesses the public network through router you can put Planet IP PBX behind the router You should connect the WAN port of the IP PBX to the LAN port of the router ADSL Modem IPX 330 IP Phone
62. spective holders Disclaimer PLANET Technology does not warrant that the hardware will work properly in all environments and applications and makes no warranty and representation either implied or expressed with respect to the quality performance merchantability or fitness for a particular purpose PLANET has made every effort to ensure that this Users Manual is accurate PLANET disclaims liability for any inaccuracies or omissions that may have occurred Information in this User s Manual is subject to change without notice and does not represent a commitment on the part of PLANET PLANET assumes no responsibility for any inaccuracies that may be contained in this User s Manual PLANET makes no commitment to update or keep current the information in this Users Manual and reserves the right to make improvements to this User s Manual and or to the products described in this User s Manual at any time without notice If you find information in this manual that is incorrect misleading or incomplete we would appreciate your comments and suggestions Trademarks The PLANET logo is a trademark of PLANET Technology This documentation may refer to numerous hardware and software products by their trade names In most if not all cases these designations are claimed as trademarks or registered trademarks by their respective companies PLANET Networking amp Communication In ter net Teleph ony P BX Sys tem IPX 330 CE mark Wa
63. tions T Web Manager Ww Agent Call Waiting L Allow Being Spied Pickup Group i sel Mobility Extension Mobility Extension Number VoIP Settings NAT EA Transport SRTP DTMF Mode RFC2833 Ww Permit IP Video Options Video Call L 1H 261 H 263 L 1H 263 1H 264 Audio Codecs Mlalaw Hlulaw L1G 722 I1G 729 L1 1G 726 L1GsM L 15peex Save Cancel Step1 Check Agent and Save Step2 Click Inbound Control gt Call Queues Home Call Queues 1 Qperator Call Queues 1 Basic Call Queue Reference Inbound Routes Queue Number 630 Ring Strategy Agents IVR IWR Prompts Ring Groups Black List Time Based Rules Advanced ueue Options Network Settings Q S Security Agent TimeQutisech 15 amp uto Pause Pepan Wrap Up Timelseci 10 System Max Wait Time sec Max Callers 8 Join Empty Leave When Empty amp uto Fill Report Hold Time 47 Call Queues 2 Label You do not have any users defined as agents click here to manage users Announcements Caller Position Announcements Frequencyirsec 30 Announce Hold Time yes Periodic Announcements Repeat Frequencyfseci O Announcements Prompt If not answered Destination Hangup PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 ltem Explanation Define an extension number for the queue Ring Strategy RingAll Ring all available agents unti
64. tions not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation R amp TTE Compliance Statement This equipment complies with all the requirements of DIRECTIVE 1999 5 EC OF THE EUROPEAN PARLIAMENT AND THE COUNCIL OF 9 March 1999 on radio equipment and telecommunication terminal Equipment and the mutual recognition of their conformity R amp TTE The R amp TTE Directive repeals and replaces in the directive 98 13 EEC Telecommunications Terminal Equipment and Satellite Earth Station Equipment as of April 8 2000 PLANET Networking amp Communication In ter net Teleph ony P BX Sys tem IPX 330 WEEE Caution CC To avoid the potential effects on the environment and human health as a result of x the presence of hazardous substances in electrical and electronic equipment end mmm Se s of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately Safety This equipment is designed with the utmost care for the safety of those who install and use it However specia
65. to the format please take reference of the auto provision script file model for details Then import the format file Once the phone is connected to the local network it will get the extension number and password automatically There are two operation methods to fulfill this function Please see details as shown below Enable DHCP service Click Network Settings gt DHCP Server enable DHCP Server in the dialog as shown below DHCP Server Settings Enable Start IP End IP Subnet Mask Gateway Primary DNS Lease Time min TFTP Server Save iv 192 168 1 200 192 168 1 1 Cancel 192 168 1 101 255 255 255 0 61 1359 2 69 1440 Then Click Advanced gt Phone Provisioning gt New Phone New Phone General Type Enable Manufacturer MAC D0304 Line Lei Extension ze L abal Save Cancel VIP 256T PT e WIP 256T PT VIP36 1PE VIP S62 VT ICF 1 00 VIP 2020PT VIP S060PT Enable Phone Provisioning in Basic select the IP Phone manufacture input MAC of the phone and select the extension for provisioning 69 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 e Chapter 5 Network Settings 5 1 Network You can configure the WAN Port and define the Virtual Interface Click Network Settings Network gt IPv4 Settings IPv4 Settings IPv6 Settings VLAN Settings Ethernet Port Setup IP Assign
66. ulaw alaw format and size must be less than 15MB 3 4 4 Ring Groups Ring Group is a collection of extensions When a call to a ring group is made all extensions in this ring group will ring in different ways based on their different configurations If ring time exceeds a defined time the call will be directed to IVR or others based on your configuration There isn t any data in the factory default Ring Groups please configure it here Click Inbound Control gt Ring Groups gt New Ring Group 36 PLANET Networking amp Communication Inter net Telephony P BX System IPX 330 New Ring Group X Name Strategy RingAll bul KA SOOCSIP 800 SO1CSIP 801 802 SIP 802 SO3 SIP 803 e SO04 SIP 804 SO5 SIP 805 Se SO6 SIP 806 Ring Group Members Available Channels Label Extension for this ring group 640 Ring each all for lasting time sec 20 If not answered OGoto Extension Ocnto voicemail Osota Ring Group OGoto IVR 9Hangunp Save Cancel Name Define a name for the Ring Group Ring Group Members Select the Ring Group Member from the Available Channels click to add 3 5 Black List If some numbers need to be blocked you can use this functionality please configure it here Click Inbound Control gt Blacklist gt New Blacklist New Blacklist x Blacklist Number Save Cancel Input caller s number in the blank then this caller s number will be blocked when t
67. user as agent Call Waiting Enable call waiting Allowing Being Check this option to allow being spied Spied NAT Check this option if extension user or the phone is located after the NAT Network Address Translation available gateway Pickup Group Select the Pickup Group which the extension user belongs to Mobility Extension After checking this option you must set mobility extension number User can make calls to the IP PBX server with this mobility number and have all rights of this extension e g Outbound Call Internal Call Listen to the voicemail Transport Select the Transport Protocol UDP TCP TLS SRTP Enable SRTP DTMF Mode Default DTMF is rfc2833 It can be changed if necessary Video Call Check to enable video call for this extension And select the audio codecs you need to use Permit IP Set computer permitted IP to visit this IP PBX e g 192 168 1 77or 192 168 10 0 255 255 255 0 Computer with other IPs is not allowed to visit this IP PBX 24 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 1 There are few default extensions which number started with 8XX you can add or delete extension by your requirement 2 Maximum extensions 100 3 For security reason the default password is random character or number e g BB ChH64rl and every time when you reset to default system it will randomly have a new password again Upload Download Extensions
68. ut 700 to park this call The system will tell you a parking number 701 which you can input for continuing conversation when you go to the conference room Please check the following diagram to learn more On the call iE gt CD gt oD ee DQ zen Cs Input 2 to attend transfer Hang up Input 701 On the call Input 700 for packing number Pick up by another extension Continue the conversation Reference Parameters and Explanation of Call Park Extension to Dial Default Number 700 Define in Feature Codes for Parking Calls How many seconds Default is 45 seconds Define in Feature Codes a call can be parked for 3 6 2 Call Transfer If an incoming call is for your colleague you can transfer the call directly to your colleague or transfer the call after agreeing by your colleague Please check the diagram below to learn more 39 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 On the call Input and extension number Hang up Extension user speaking BeOS CO L Le Dei gt L Extension user agree to get the call Extension user speaking the one who forwarded the call will hang up Input to hang up the call and speak to extension user On the call Input 2 and extension number Speak to extension user Reference Parameters and Explanation of Transfer Blind Transfer Default is t Define in Feature Codes Disconnect Call Default
69. ve easy to install and simple to use the IPX 330 converts standard telephones into IP based networks It enables the service providers and enterprises to offer users traditional and enhanced telephony communication services via the existing broadband connection to the Internet or corporation network With the IPX 330 home users and companies are able to save the installation cost and extend their past investments in telephones conferences and speakerphones The IPX 330 can be the bridge between traditional analog systems and IP network with an extremely affordable investment PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Distributed VoIP Network Infrastructure For the new generation communication age the IPX 330 supports IPv6 and VPN client server connection to provide users with more flexible and advantageous communication products With PLANET DDNS function the IPX 330 also helps users to apply and remember the login information easier Moreover its multiple language features helps user to quickly and friendly manage the system Standard Compliance Compliant with the Session Initiation Protocol 2 0 RFC 3261 the IPX 330 is able to broadly interoperate with equipment provided by VoIP infrastructure providers thus enabling them to provide their customers with better multi media exchange services PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 33
70. vided by VoIP Provider Prefix The prefix will be added in front of your dialed number automatically when the trunk is in use Without If you don t need the Authentication when connecting the IP PBX Authentication please check this option 21 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Password Password provided by VoIP Provider You can configure the Analog GSM line through PLANET IP PBX The same analog line can t be used in multiple trunks If you don t have available analog GSM trunk you can t set up trunk 2 FXO GSM Trunk Click FXO GSM Trunk gt New FXO GSM Trunk New FXO GSM Trunk X Description Lines FXO 13 4 GSM Prefix Advanced Options Call Method Busy Detection Busy Count 3 Input Volume Output Volume 40 Call Progress Progress Zone US Busy Pattern Language Default Va Answer on Polarity Switch Hangup on Polarity Switch Auto Fax Detection L Save Cancel Define the description for this trunk figure or character Prefix The prefix will be added to the dialed number automatically when this trunk is in use Set the available analog line for this device The same analog line can t be used in several FXO GSM trunks If you don t have available analog line you can t set up FXO GSM trunk 28 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 3 3 2 Outbou
71. weight 0 5 kg without package iui EI 33 PLRNET Internet Telephony PBX D e ee emm 21 Sys ETH DE Ringing IPX 330 Rear Panel 13 e PLA NET Internet Telephony PBX System IPX 330 LED definitions PWR Steady Green PBX Power ON Off PBX Power OFF Sys Blinking Green System i working Off System is off ETH Blinking Green PBX network connection established Off Waiting for network connection Ready Standby Ringing Module not available The reset button when pressed resets the IP PBX without the need to unplug the power cord The ETH port supports auto negotiating Fast Ethernet 10 100 Base TX networks This port allows your IP PBX to be connected to an Internet Access device e g router cable modem and ADSL modem through a CAT 5 twisted pair Ethernet cable FXO port is connects to PBX or CO line with RJ 11 Write analog line FXO port was connected to the extension port of a PBX or directly connected to a PSTN line of carrier Press less than 6 secs System reboot Reset to Factory Default Please be reminded to reset to factory default Uploaded music setting on hold music and backup file will not be removed 14 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 1 4 Specifications pedet am idus Internet Telephony PBX System 30 SIP Users Registrations Hardware Protocols HFC 793 TCP RFC 826 ARP RFC 1034 1035 DNS RF
72. word Generate a new password Back to SIP Profile list Skype Connect address sip skype com UDP Port 5060 SIP user is not yet registered at sip skype com 5 Settings on IPPBX 5 1 Build one sip trunk with Skype for sip account Provider Type Custom Trunk Host sip skybe com User name the user name you defined in Authentication detail Password the password you defined in Authentication detail New oIP Trunk X Description Skype Protocol Host sip skype com 5060 Maximum Channels D Prefix Caller ID Without Authentication Username Skype user name Authuser Skype password Password SPREE RR advanced Options Save Cancel 94 PLANET Networking amp Communication Inter net Telephony P BX System IPX 330 5 2 Set one outbound rule New DialRule X Rule Name skype PIN Set Place this call through Skype SIF Aue Available Trunks Selected Trunks Custom Pattern 0 Z Any digit from 1 to 3 M Any digit from 2 to 3 X Any digit from Oto 3 Any number of additional digits Delete 1 digits prefix fram the front and auto add digit before dialing Save Cancel Edit A DialPlan Name DialPlani Include External Calling Rules 4 Include Internal Calling Rules lskyne MIExtensions wispy Conference IRing Groups yR kel all Queues lPaging and Intercom Directory MIDISA Save Cancel 5 3 Make an outbound call After we have done the above in the extension we c
73. yes not announce no or announce once once it will not be announced when the hold time is less than 1 minute Announcement Prompt Select a prompt as the Announcements Prompt from the IVR Prompts 49 PLANET Networking amp Communication In ter net Telephony P BX Sys tem IPX 330 Chapter 4 Advanced 4 1 Options Options include local extension settings and new extension default settings General caller ID setting Global Analog Setting and NAT FAX setting Global SIP Setting 4 1 1 General Click General to display the dialog as shown below Global Analog Settings Global SIP Settings Local Extension Settings Operator Extension lt none gt Global RingTime Set sec 30 Enable Transfer Enable Music On Ringback LJ Record Format Default Settings for New User SIP IAx2 web Manager Call waitina v Agent vaicemail v Delete vMai wM Password 1234 NAT bel Transport SRTP L Audio Codecs Mlalaw Ivlulaw L 15 722 lvl3 722 L 15 726 Licsm spee Extension Preferences User Extensions 800 to 899 Conference Extensions 900 to 909 IR Extensions 610 to 629 Queue Extensions 630 to 639 RingGraup Extensions 640 to 659 PagingGroup Extensions 660 to 578 Reset Operator Extension Set extension number for Operator Enable Transfer Check to enable Transfer 50 PLANET Networking amp Communication In ter net Telephony P BX Sys tem Record Format S

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