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Camrivox Flexor 500 User Manual

1. ANY DIRECT SPECIAL EXE MPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTIT OR BUSINESS NTERRUPT LON HOWEVER UTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STR CT LIAB ETITY OR TORT NCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF This software has been written for the lt mellon fugue com gt in cooperation with Vixie Enterprises Internet Software Consortium Enterprises sales voipon co uk THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Internet Software Consortium by Ted Lemon To learn more about the See Uhttp www vix com isc To learn more about Vixie see http www vix com Tel 44 0 1245 808195 76 Fax 44 0 1245 600030
2. NOT LIMITED TO THE MPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE TITLE AND NON INFRINGEMENT ARE DISCLAIMED N NO EVENT SHALL VOVIDA NETWORKS INC OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT DAMAGES IN EXCESS OF L 000 NOR FOR ANY INDIRECT INC DENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS NTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABII IY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING N ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This software consists of voluntary contributions made by Vovida Networks Inc individuals on behalf of Vovida Networks Inc Inc please see http www vovida org and many For more information on Vovida Networks sales voipon 79 co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 exor VolPon www voipon co uk IP Telephone User Guide Internet Software Consortium Camrivox products include
3. Flexor 500 Home Windows Internet Explorer je lel tp hooozt 000 View Favorites Tools Help e Flexor 500 Home The exact address may vary but should have a similar format to the one shown If you have problems with either steps 1a or 1b or when picking up an attached telephone handset you hear a diagnostic message please see Troubleshooting on page 62 Step 1b Accessing the web pages using VoiceConnect Assuming VoiceConnect application from the supplied CD is installed and running once the Flexor 500 and PC are on the same network and powered up the following dialog box will be displayed after a short time up to 30 seconds Mew Interact device found Interact device Flexor 500 says Please help configure me to make phone calls Ignore Remind Mle Later Click on Configure Now Step 2 Configuration pages Having followed step 1a or step 1b you should now see a web page displaying the Flexor 500 management web pages sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor 9 IP Telephone User Guide Messages Fri 26 Jan 2007 12 29 GMT Change Flexor 500 is connected to the Internet however no voice service provider is configured This wizard will help configure the Flexor 500 for your service provider Flexor 500 Conflguration Wizard Flexor 500 has detected your country or region as United Kingdom If you are happy with this setting click Next e
4. Accounts Region Manage VoIP accounts Set regional information Call History Call Management View and dial from call history Manage advanced call teatures Address Book Flexor 500 Add update delete and call Control Flexor 500 settings and from address book view diagnostics Setup complete The above steps are the only configuration tasks that are required in order to begin using your Flexor 500 You should now be able to make telephone calls For more information about the Flexor 500 management web pages refer to Managing the device using web pages on page 30 Testing your setup Once you have connected the device and configured it you should check the following to ensure that everything is working correctly Firstly if the time is shown correctly this indicates that the device has managed to access the internet to read the current time When your telephone is configured with a valid ITSP at least one of the line buttons should be illuminated in green This indicates that you have a line available to make and receive calls 20 sales voipon co uk Tel 444 0 1245 808195 Fax 44 0 1245 600030 If there is a PC is connected through the PC port on the device test the Internet connection from this PC To do this open a web browser and type the URL of any external website such as Atto www yahoo com Make a test telephone call to see that all is working Refer to Making and receiving phone calls on page 22 for det
5. The region settings cover the country code time zone and time format These may have been set by your ITSP A typical example of the settings is shown below Region Settings 2oukh AFFICA Uniked Kingdom SIN gapore Seder Tine B 2 The list of regions has most countries included Use the me soft key to view a list of time zones and the 72 24 soft key to choose between 12 and 24 hour time display Time Zone LIT i E LITE i D WE T E El The actual time is downloaded from an Internet time server and does not require manual setting sales voipon co uk Tel 444 0 1245 808195 Fax 44 0 1245 600030 exor VolPon www voipon co uk Screen The screen has a backlight feature to make it easier to see in certain lighting conditions This is activated while the phone Is being used and switches off after a period of inactivity The brightness of this backlight can be set for a personal preference The value is shown as a percentage In addition the backlight can be disabled If desired The brightness value is entered using the digits Screen Sekkings Backlight PATA Brightness 4r The settings must be applied before the change will be observed Volume The volume screen provides a number of options related to the audio configuration The main settings provide options to set the microphone and speaker gain settings These range between 1 quiet and 10 loud These are the default volume settings
6. l exor IP Telephone User Manual Issue 1 5 03 04 2007 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexo r IP Telephone User Guide The Flexor device Camrivox and the Camrivox device are registered trademarks of Camrivox Ltd All other trademarks acknowledged Copyright 2007 Camrivox Ltd all rights reserved The contents of this publication may not be reproduced in any part or whole transcribed into any language or transmitted in any form or by any means electronics mechanical magnetic optical chemical photocopying manual or otherwise without the prior written permission of Camrivox Ltd VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 IP Telephone User Manual eese 1 1 WLC CHC TOMY MM 6 Using this DOCUMEent evssuecimacndinvencuavencoosetesadielventetsasnencteasaes 7 2 Safety information saiecsteauetercmnvanedematinuerenncinn ands 8 Safety adViC RTL 8 Emergency calling ccevsaaatnnnsnsudhsmaaredonsstvethnwutexcesuetenthenentesties 8 3 Getting to know the deVICE ccccceeeeesseseeeeeees 9 Parts CMCC 9 Buttons and LED indicators eaccnuas onondcttosiud mese Resp d uU 10 We 12 Ports and COMM ECHOING E 14 4 Configuring the device ssssse 15 Installing the SOU WANG sacanctszsnsmsnsnanecaten
7. sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor 9 IP Telephone User Guide Step 2 Confirm update to new firmware A window will be displayed showing the new version of firmware that is available Flexor 500 Update Firmware Clicking Update NOW gt below will update your firmware from 2 02 to 2 04 Once complete the Flexor 500 will prompt you to restart CAUTION During the update process do not remove power or disrupt the Internet connection Click Update NOW to continue with the firmware update process Step 3 Firmware update in progress During the firmware update do not remove the power or disrupt the Internet connection to the Flexor 500 Warning A window will first show the progress of the firmware download from the Internet Flexor 500 Updating Firmware Fetching Firmware Fetching firmware from the Internet please wait This may take several minutes It will then show the progress of the firmware update on the Flexor 500 Flexor 500 Updating Firmware CAUTION Firmware update in progress Do not remove power or disrupt the Internet connection If the update is successful Flexor 500 will prompt you to reboot on completion Updating Fetching firmware from the Internet Pee eee ee eee ee eee ee 100 Updating firmware please wait a eteeeeeeee 57 64 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 fl
8. settings manually The network settings can also be controlled from the device menus which can be useful if there are networking errors and the web pages are not available The network settings menu Is shown below and Includes information on the current network settings Flexor 500 Network Settings Current Network Settings Configuration Mode Configuration Mode DHCP IP Address 10 0 0 210 Network Mask 255 255 255 0 Gateway 10 0 0 2 DNS 10 0 0 2 DHCP Manual Save Settings In order to select DHCP or Manual Select the appropriate radio button option Changes can be saved by clicking Save Settings VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor 9 IP Telephone User Guide Once you have saved settings the web browser will display a page describing the network change that has been made and offers guidance on how to continue managing the Flexor 500 via the web pages An example for the case when DHCP has been selected is shown below Flexor 500 Network Settings Updated Flexor 500 is using DHCP to determine your network settings This may result in your IP address or management web page URL changing The VoiceConnect application can help you re connect to your Flexor 500 If you are not using VoiceConnect it is possible to determine the management web page URL using an attached telephone If no diagnostic message plays when you lift the reciever pres
9. 1245 808195 Fax 44 0 1245 600030 flexor 9 IP Telephone User Guide Step 4 The Confirm Installation window is then displayed informing you that the software can now be installed Click on Nextto begin installing the software on your PC Step 5 When the installation has finished the nstallation Complete window is displayed confirming that the installation has been successful E M ia Voice Connect Installation Complete Voice Connect has been successfully installed Click Close to exit Please use Windows Update to check for any critical updates to the NET Framework Click on Close to close the window To use Windows Update to check for critical updates to the NET Framework start Internet Explorer and choose Tools gt Windows Update Note Step 6 The Voice Connect application will now automatically start The first time that the application runs you may see a warning similar to this from Windows Firewall or other firewall software that you are running s Windows Security Alert P J To help protect your computer Windows Arewall has blocked some features of this program Do you want to keep blocking this program Mame VoiceConnect Publisher Unknown Keep ocking C Dea Windows Firewall has blocked this program from accepting connections from the Intemet or a network F you recognize the program or trust the publisher you can unblock it When should unblock a program Clic
10. 2f STUN Server 64 69 76 23 NAT Type Cone NAT External Address 212 44 38 62 Voice Account Information Region United Kingdom Provider My SIP provider User Name 12345676 Reg code 200 lt Back Normally there should be no problems reported 65 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 exor From the phone screen The Flexor 500 shows the progress while starting up If there are errors then these are shown as failures In this case a soft key will be provided to enter the diagnostics screen to illustrate the error If the firmware starts up correctly but an error occurs later e g a cable is unplugged then a diagnostic message is shown at the bottom of the screen The screen below provides an example of this Flexor SEE HO 53 Fri zb Jan zt InLernek nal Faund Mend The following messages can be shown Messagels Explanation Instructions Ethernet unplugged The Ethernet cable has been unplugged from the LAN Firewall block Internet not found IP address not set SIP not configured Invalid username VolPon www voipon co uk connection Check the cables are connected The Flexor 500 is plugged in correctly however your LAN may be blocking Internet telephony traffic Please check your LAN configuration The Flexor 500 is plugged in correctly however there is a problem contacting your Internet Telephony Service provider If you h
11. 600030 flexor 9 IP Telephone User Guide 3 Getting to know the device Parts check Your package should arrive containing the following 1 Flexor 500 body Handset Handset cable Ethernet cable Power Supply C g PR WN Voice Connect CD C S gt lt VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 IP Telephone User Guide exor Buttons and LED indicators The Flexor 500 contains a number of buttons and lights called Light Emitting Diodes LEDs that indicate the status of the unit 1ndul ou euinueudp 10 pedhsy ule QOJ44 used U89JE PY ieo Guiuoou uSeY uaap pJ9u ITED uSeH Pay QAIOY ped 9 qe IeAy uo9Jo sniE IEO Due LWIA UYM Ir leo JUNO pjoH nueuJ 1uaJ4 no uo Buipuedep soDueup uoun Shey 108 uonounj Kex 1j0s queJuno MOUS o 905 espeoH BAJO UBYM 1 391 jspueu ej660 SAI Oe UBM 1 1espeeu 9 660 8A1 0e UBYM j e1nui 98 660 j q eoedsyoeg jeoueo A1 QUNISIG JON oq ueuw 1r aunisiq JON 0q 315601 ieo Burling euinjoA u91 9S e pi SIE 9pe N pe reoad umop dn uos nue u ueeJoS COT Figure 3 1 Flexor 500 LEDs and Buttons 10 Tel 444 0 1245 808195 Fax 44 0 1245 600030 sales voipon co uk www voipon co uk VolPon exor Indicator Type Function Button Do not disturb button 1 LED Pressing this directs
12. Press the flashing line button to put the first call on hold and answer the new call The second case is where a call is in progress and you wish to call another person Select another available line by pressing one of the line buttons with a solid green light This puts the first call on hold and provides a dial tone to allow a second person to be dialled You can switch back to the person on hold or swap between two callers using the line buttons The line button is solid red for the current call and the line buttons for calls on hold are flashing red Transferring calls It is possible to transfer an incoming call to another number You can do this in two ways DQ c VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 exor Attended transfer where you speak to the recipient of the transferred call before transferring the incoming call to them Blind transfer where you transfer a call immediately without speaking to the recipient of the call the transferee Attended transfer The attended call transfer is simple The procedure to follow is 1 Ihe phone rings and you pick up to speak to the caller 2 You decide that they need to be transferred to another person 3 Pressthe Xfer soft key to start the transfer 4 Enter the number for the person to whom you wish to transfer the call the transferee or use the Adar soft key to select this from the contacts list 9 Press
13. all incoming calls to your voicemail This can be useful on occasions when you do not wish to be disturbed or when you are away but expecting an important call and wish to check the message remotely through your VoIP provider s voicemail system Directing calls to voicemail diverts calls immediately i e the telephone will not ring at all The LED is illuminated red when the phone is set to divert calls to voicemail See Voicemailon page 33for additional information on voicemail configuration LED Message waiting indicator This indicator is illuminated red when there are new voicemail messages waiting See page 32 for details of accessing voicemail Button Hold button Puts the current call on hold Press this again to return to the call Button Mute button LED Pressing this mutes the audio The button is illuminated when the audio is muted Button Headset button LED This button selects the optional headset for audio The LED is illuminated when the headset is in use re b Press this to answer an incoming call using the headset or to hang up any call using the headset Button Speakerphone button LED This button selects the speaker and microphone for audio The LED is illuminated when the speaker is selected LA Press this to answer an incoming call using the speaker or to hang up any call using the speaker If the headset or the handset is in use then pressing this switches the audio to th
14. choosing Copy from the menu displayed Right click on the Voice Connect application icon in the bottom right of your Desktop Choose the option Dial number from the menu displayed Where number is the number you have copied The phone will dial the number and activate the speakerphone or headset sales voipon co uk Tel 444 0 1245 808195 Fax 444 0 1245 600030 6 Using advanced phone features One of the advantages of VoIP is that it offers advanced telephony features such as Putting a call on hold Transferring calls Do not disturb Call divert Forward calls Conference calls Voice mail Call waiting This chapter describes how to use the above features with your Flexor 500 Putting a call on hold The simplest way to put an active telephone call on hold Is by using the hold button The call can then be retrieved by pressing the hold button again There are two common situations where it is convenient to place a call on hold in a slightly different way o answer a second incoming call that comes in during an existing call known as Call waiting Todial a second person in the middle of an existing call In both cases the current caller is placed on hold by selecting a different line using the line buttons In the first case a call is in progress on one line A second call arrives on another line The line button for this line flashes green to indicate the incoming call
15. initially shows the Flexor logo and then shows a screen similar to the one below During this process the line LEDs will flash alternating between red and green There are four stages to the process to detect settings Each stage shows OK when it has passed or Fail if an error occurs The section Troubleshooting on page 62 provides details of what to do if this occurs Flexor SEL Ethernet LIE LAM Inkerriet SIP account Mend The Ethernet stage indicates whether the network cables have been connected LAN indicates whether a local network has been detected and a valid address configured Internet shows whether a connection to the external Internet has been established The SIP account represents whether a voice account has been configured and validated with the remote server If the process is successful the screen will show the current time as shown below Flexor SHE 11 17 Fri Tz Jan 2007 sales voipon co uk Tel 444 0 1245 808195 Fax 44 0 1245 600030 flexor Once this screen is shown it should be possible to make calls If you wish to manually change the network setting see section Network settings on page 35 for more information N If your Flexor 500 has been supplied to you by your Voice b Over IP Operator or ITSP then you probably do not need to configure the device Once connected correctly the Flexor 500 will configure itself automatically with your operator s settings enabling you
16. of this time to be shown in 12 hour or 24 hour format The time format is also used on the Flexor 500 display for the current time To set the time format follow the procedure below Q sales voipon co uk Tel 444 0 1245 808195 Fax 444 0 1245 600030 Q O a IP Telephone User Guide Click on the radio button alongside the time format you require in the Time format field Click on Save Changes The Home page is displayed The messages window will show the new time format in the top right corner of the window Setting the time zone To set the time zone for your region follow the procedure below Choose the time zone from the Time zone drop down list box Click on Save Changes The Home page is displayed The Messages window will show the new time zone displayed in the top right corner of the window alongside the time Viewing the call history In the call history subsection of the Flexor 500 web pages you can view recently received calls and recently dialled numbers Viewing recently received calls is useful if you have been away from your phone for a while and wish to check if you have missed any calls To view the call history for your device click on Call History from the home page The Call History window is displayed Flexor 500 Call History Call Summary Party Time Duration Andrew Wilson Home Today at 16 11 8 s No answer 2104652 Today at 15 16 Called 01223307125 Today at 16 45 2B 5 T
17. on discovering the network address that needs to be entered for your device refer to Step 1a Accessing the web pages without using VoiceConnect on page 18 2 The Welcome page is displayed Web pages overview The web pages can be used to configure your device and to view information about the current settings of the device The Home page is the first page displayed each time you log in to the Web pages This page is divided into two areas Messages area Configuration area Messages area The Messages area Is the area where important status Information is displayed Examples of status messages appearing In this area are Information on whether or not your VoIP connection Is operational If It is not working a link is provided to help diagnose any problems Ifa new software upgrade is available for your Flexor 500 a link will be provided to install it Indication if you have any voice mail waiting Configuration area The Configuration area contains a set of options which you can use to configure the Flexor 500 The remaining sections of this guide describe the options contained in the Configuration area of the web page 45 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor VolPon B Note www voipon co uk IP Telephone User Guide Managing accounts It is not possible to change your account details if your Flexor 500 was automatically configur
18. software from the Internet Software Consortium under the following conditions Copyright c 1995 All rights reserved Redistribution and use in source and binary forms 1996 1997 1998 The Internet Software Consortium with or without modification are permitted provided that the following conditions are met 1 Redistributions of conditions an d the foll source code owing disc must retain the above copyright notice this list of aimer 2 Redistributions in binary form conditions an provided with 3 Neither th d the foll owing discl must reproduce the above copyright notice this list of aimer in the documentation and or other materials the distribution e name of The Internet Software Consortium may be used to endorse or promote products derived from nor the names of its contributors this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE INTERNET SOFTWARE CONSORTIUM AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES NCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED N NO EVENT SHALL I HE NTERNET SOFTWARE CONSORTIUM OR CONTRIBUTORS BE LIABLE FOR NDIRECT INC DENTAL
19. status Current service provider Region setting Model and firmware revision number of the device From this page you can also perform the following actions Check for firmware updates Perform diagnostic checks Reboot the device Reset the device These actions are described in Troubleshooting on page 62 03 sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor 9 IP Telephone User Guide 9 Advanced configuration options This section details the following advanced configuration options Voice Volume Settings CODEC Preference DTMF Mode QoS Settings Network Settings Changing these options may affect your network connectivity internet telephony or voice call quality Voice settings Volume settings CODEC preference and DIMF Mode can be set from the Voice Settings menu This menu is accessed by clicking on the Voice Settings link on the home page The diagram below shows the Voice Settings menu Flexor 500 Volce Settings r Volume Settings Receiver Speaker Headset V Ringer Volume r Voice CODEC Selection CODEC Preference G 711U CODECs Enabled High bandwidth G 711U G 711A G 726 32 Low bandwidth G 729AB r DTMF Mode Inband RFC2833 RTP Volume settings It is possible to change the microphone and speaker volume settings in each of 3 cases Receiver Speaker phone Headset 54 VolPon www voip
20. the call history page You can dial a number from your PC using the Call History page Follow the procedure below Click on the Voice Connect application icon to display the Flexor 500 management web pages Click on the Call History link The Call History page is displayed showing the names and numbers of all recent incoming and outgoing calls Click on the number you wish to call The phone will dial the number and activate the speakerphone or headset VolPon www voipon co uk X sales Q2voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 VolPon www voipon co uk Using the address book You can dial a number from your PC using the Flexor 500 built in Address book Follow the procedure below Click on the Voice Connect application icon to display the Flexor 500 management web pages Click on the Address Book link The Address Book page is displayed containing the names and numbers of your contacts Click on the number you wish to call The phone will dial the number and activate the speakerphone or headset Using Click to Dial Click to Dial is a feature that enables you to dial any phone number or SIP URI that is on your Windows desktop For example you could have received a phone number in an email or found it on a web page To use the Click to dial feature follow the procedure below Highlight the phone number on the screen and copy it to the clipboard usually by pressing Ctrl C or right clicking and
21. to call the voicemail number to retrieve and manage the messages Call list During a call it is possible to view the state of each of the four lines This is accessed through the Calls soft key The list shows each line with the current state and the number where appropriate If a match is found for the number in the contacts list then this is converted into a name 1z Laura Jones Home EMO S90684215 32 Andrew Wilson ihork yx In the first example there Is an incoming call active an line 1 The number matched that for Laura Jones home number Line 2 has a call from an unrecognized mobile number that is currently on hold Line 3 had an outgoing call to Andrew Wilson that has now ended Line 4 Is currently idle and does not have an associated number VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor Azke Calls 12 Laura Jones Hore Ta Andrew Wilson iWork aE 01924 457812 yx In this second example there is a conference with Laura Jones and Andrew Wilson There was a missed call on line 3 Call Waiting When multiple lines are enabled several calls can be in progress simultaneously An example is where a call is in progress and a second incoming call arrives An indication of the incoming call is provided through the line buttons and it is possible to switch between the two calls There is an option on the call features menu to disable this fe
22. to select how DIMF tones are sent This setting should generally be left in the configuration recommended by the ITSP The options are Inband or RFC2833 RTP based DTMF support Ringer There are three settings that relate to the ringer e Selection of ring tone e Control over volume of ringing e Ringing device can be set The screen below shows a typical example of the settings Finger Seltinas Tane standard 1 olan Mormal Devize Speaker Lhnge sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 exor VolPon www voipon co uk The item to change is selected using the up and down arrows The Chnge soft key is used to alter the selected item The Apply soft key is used to store the settings for future use The ring tones provides a list of the available ring tones The Play option allows the selected ring tone to be heard kng Tome Standard 1 sSLandard z sSLandard 3 Standard 4 sel Back Flay The ring device can be set to the speaker default setting or the headset If this Is set to the headset then incoming calls will only ring in an attached headset and not through the speaker The line light will still flash to indicate the call but nothing will be heard The selected device is also used as the default for making calls when a number is dialled with the phone still on the hook SIP accounts It is possible to have several VoIP accounts configured for a single telephone This
23. used for future calls The volume can be adjusted for a particular call while it is progress using the up down keys This is useful if a particular call is too quiet or loud Eecelar Speaker Headset Coder Separate volumes are provided for the handset receiver speaker and headset Values are entered using the numeric keys with the up down keys used to navigate between the settings sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 exor VolPon www voipon co uk There are also options to set the audio codec and DIMF mode These should not require adjusting for normal use If your device has been configured by a service provider then the DIMF option might not be available as this value has already been set correctly Codec selection The codec screen provides an option to specify the permitted audio codecs and which one is preferred These settings should not usually need changing and may have been locked by your ITSP Angio Codec Gr 11 Gr 11h Enabled Grebo se Enabled Gr 2dAB Enabled Shake There are four supported codecs The first three have a high bandwidth and the last has a low bandwidth The State soft key enables or disables the use of a codec The Pref soft key allows the selected codec to be set as the preferred one to use A codec cannot be disabled while it is preferred DIMF If your device has not been pre configured by your service provider there may be an option
24. used to switch between the entry fields When the settings have been entered press OK to return to the mode selection and then Apply to apply the new settings This can take a few seconds Quality of Service The QoS settings are advanced options intended to improve the call reliability In most cases the default settings should be kept unless the ITSP suggests an alternative configuration If the Flexor 500 is connected between your LAN Ethernet switch and your PC the Flexor 500 can shape traffic when a VoIP call is in progress This enables the Flexor 500 to guarantee bandwidth for the VoIP call ensuring high quality calling You should set the upstream bandwidth settings to match the upstream bandwidth of your broadband connection to ensure that you do not artificially degrade your PCs networking performance The upstream bandwidth is measured in Kbps kilo bits per second The value is typically 256 for DSL and 100000 for 100Mb Ethernet sales voipon co uk Tel 444 0 1245 808195 Fax 44 0 1245 600030 flexor VolPon www voipon co uk The RTP and SIP DSCP are used by some service providers to give priority to voice traffic over other network traffic The values are 6 bits in binary with a standard value of 001100 The values should be entered as a series of binary digits using 1 and 0 Upstream barndigdth RTF OSCE GET TEE When the values have been set use the Apply soft key to store the new settings Region
25. web pages you can check if there is a firmware update available and if there is an update you can download and install the firmware on the device Alternatively you may receive a new firmware notification in the messages area as shown below Messages Fri 26 Jan 2007 10 15 GMT Change Flexor 500 is connected and working properly for more information click here a There is new firmware available for the Flexor 500 Click here for more information In this case click here in the sentence C ck here for more information and proceed straight to step 2 To manually check for firmware updates follow the procedure below Step 1 Check for firmware updates Select the Flexor 500 option from the main management web page Click on the here link on the Please click here to check for firmware updates line on the web page Ifthe firmware is up to date the following window is displayed Flexor 500 Firmware Check Flexor 500 has detected that your firmware is up to date Click Mext gt below to return to the main menu lt Back Next gt Click Next gt to return to the main menu Ifthe firmware needs updating the following window is displayed Flexor 500 Firmware Check Flexor 500 has detected that a new version of software 2 02 is available Click Next gt below to proceed with updating the firmware EMEN Next Click Next gt and proceed to step 2 63
26. 0 flexor VolPon 1 Q LAN Provisioning Introduction LAN Provisioning allows centralised server based configuration for a group of phones Typically this might be used in an office like environment for easy configuration and maintenance of the company phone system The Flexor 500 is told to enter LAN Provisioning mode by a DHCP server as part of its initial configuration when acquiring IP address settings DHCP server configuration To aid the DHCP server in processing requests each Camrivox device will include DHCP Option 60 Vendor Class Identifier in any requests they issue The value for the Flexor 500 is Camrivox fl500 The DHCP server may not need to use the information it is merely provided by the device for the server s convenience To enable LAN Provisioning the DHCP server must be configured to issue each Camrivox telephone with DHCP Option 67 Boot file name The value supplied should be a URL that the device can fetch to retrieve its configuration file The URL can use TFTP or HTTP Additionally the hostname part of the URL is optional and if omitted will be automatically completed with the address of the DHCP server Furthermore the optional string MAC_ADDRESS will be expanded by the Camrivox device to the MAC address of the device before the URL is fetched Example boot file names are given below with their automatically completed canonical forms also shown In this example the MAC address of the d
27. 01223123456 01223456789 0123456789 Confirm Delete Click on Confirm Delete to delete the contact from the Address book The Address book window is displayed with the deleted contact removed from the list of contacts Call management The call management section of the Flexor 500 web pages allow you to configure what happens to incoming calls This configuration is closely tied to the buttons on the Flexor 500 as described in Buttons and LED indicators on page 70 The Call Management page is shown below 91 sales voipon co uk Tel 444 0 1245 808195 Fax 444 0 1245 600030 Q O a IP Telephone Us VolPon www voipon co uk Flexor 500 Call Management Call Divert Number SIP Call Actions Divert on busy to Note you will no longer get call waiti Divert after seconds to Lam i i Applies to initial calls and call waiting Reject anonymous calls A number of different actions are possible for an incoming cal Ring the phone as normal eventually ringing out to voicemail if the call is not answered in time Allow the phone to ring for a specified time and then divert to a specified number Divert all calls to another number Divert all calls to voicemail Divert calls to another number if the phone is busy Note that only one of voicemail and divert can be used at once By default none of these above actions are enabled on the device An incoming call will eithe
28. 45 808195 Fax 44 0 1245 600030 flexor 9 IP Telephone User Guide 4 Configuring the device This chapter provides basic instructions for connecting the Flexor 500 to your PC and to the Internet and instructions on configuring the device This chapter assumes that you have already established a broadband service with your Internet service provider ISP or have an Internet connection via a LAN These instructions provide a basic configuration that should be compatible with your home or small office network setup Refer to the subsequent chapters for additional configuration instructions Installing the software It is highly recommended that the Voice Connect application is installed before connecting the device This provides additional features and helps with configuring the Flexor 500 N For more information on the Voice Connect software see Installing the Voice Connect application on page 68 Note Connecting the hardware This section describes how to connect the device to the power outlet and your computer s network The single page Installation Sheet provided in the packaging with the Flexor 500 should be referred to for instructions and help on cabling For detailed connection information see Figure 3 3 Flexor 500 Rear Connectors and Connections on page 14 If your LAN Ethernet switch has a spare connection then connect the Ethernet cable from this connection to the LAN port on the Flexor 500 If there is no spar
29. E The list only shows United Kingdom service providers Click here to see a full list or if you wish to enter manual settings click here lt Back west gt Choose the name of your ITSP Internet Telephony Service Provider from the list box If your ITSP is not displayed in the list box click on the here link to enter your settings manually Refer to Managing accounts on page 46 for more information Note 19 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor VolPon www voipon co uk IP Telephone User Guide Click on Next gt Now enter your VolP account details Flexor 500 Configuration Wizard Please enter your user name and password for VoipTalk User Name Password Confirm Password Your name optional j Your ITSP should have provided you with a user name and password either by email or by post Enter these details along with optionally your own name Click on Finish A message is displayed briefly informing you that the device is contacting your ITSP to verify your account details Click on Return Home The home page is displayed with a message informing you that the device is connected and working properly Messages Mon 29 Jan 2007 15 12 GMT Change J Flexor 500 is connected and working properly for more information click here qa There is new firmware available for the Flexor 500 Click here for more information
30. H Lont The original caller is placed on hold When the third party in the conference answers the call you are connected to them with the original caller on hold The soft keys provide options to switch between the users during the conference There are three possible states during the conference process e Three way conference e Talking to first person e Talking to second person In each of these states there are soft keys to switch to the other states The example below shows the screen during a three way conference Options are provided to speak to the first person only and the second person only 1 Flexor SOG Cont In progress 2104659 At the end of the conference press the C button to hang up all of the calls for the conference and end the process sales voipon co uk Tel 444 0 1245 808195 Fax 444 0 1245 600030 exor Voicemail Most ITSP companies provide a voicemail facility so that callers can leave messages If the call is not answered The Flexor 500 shows when there are voicemail messages waiting using the MWI Message Waiting Indicator LED If there are new messages then a soft key in the default screen changes to show this An extra Une of text is shown below the current time with the number of new messages The voicemail can be accessed using this soft key or through the Voicemail option on the main menu Wopcenm all au haxe Ll HEW Messages The call option provides the ability
31. UE 40 BURA ic gc Set 41 m 42 POO SG S rte arse E A E E E EUM nip U 43 8 Managing the device using web pages 44 Accessing the Web pages eese 44 Web pages OVEN VIBWsasuato xveturtentahlkxinvES sese cunas Ea puse o eR CK bxE 45 Managing accounts T 46 Seling a 1 IGM rc 48 Viewing the call history sssssedesitenbesienix tux dus Fe tee mast ux i bru bxs 49 Using the address DOOKmaivcincnuicetuppeuesehunu det ele ris reir 49 Call management sca nseeeseanecesvesctvectenscceevessucetedsageuevesaces see 91 mimi o3 9 Advanced configuration options 54 Voice SUNN P 54 QoS Quality of Service settings 55 Neiwork SENINGS MN EI EDO 96 10 LATTE POVISIONING oceanus acuit De cirese 58 HOU CUO EH 58 DHCP server configuration sicsicncxenentntxecancndntnancntnenarenananent 58 Configuration File specification sees 99 LAN Provisioning error codes seeeeeeeee 61 11 TEODDIBSPHODEFDIE s mena Ern dpa U Eee UE pede inea os 62 Resetting to factory defaults eese 62 Upgrading the firmware isse tadibk tiber seurbnd nt itu unis ra becUehs 63 Diagnostic messages ssicsacdisssscnonsexsacdintnsdensassaixadestinneentends 65 12 Installing the Voice Connect application 68 About the Voi
32. VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor 9 IP Telephone User Guide 1 Troubleshooting This chapter provides information to help you to diagnose any problems you may be having with your Flexor 500 device Resetting to factory defaults It is possible to restore your Flexor 500 back to its factory default state This action can potentially erase all your settings and address book entries so you should choose to keep all the settings and the address book entries that you want to save when asked to do so Warning To reset your Flexor 500 to its factory default state follow the procedure below Select the Flexor 500 option from the main management web page Select Reset Settings in the top of the window The following window Is displayed Flexor 500 Status Diagnostics Reset Settings Please select settings to keep Keep account settings Keep regional settings Keep call management options Keep all address book entries Keep all advanced settings Note resetting the Flexor 500 to factory defaults will lose all configuration settings and address book entries unless you keep selected settings Clicking the button below will close the browser window and then reset and restart the Flexor 500 Reset and Restart To reset the device to its factory default state click on Reset and Restart Ifyou would like to keep some of the settings
33. ails If any of the above checks have failed then refer to Troubleshooting on page 62 for more information VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 5 Making and receiving phone calls This chapter describes how to use the Flexor 500 to make and receive phone calls Receiving calls Receiving phone calls on the Flexor 500 is extremely straightforward but there are some features to note The line indicator will flash to indicate which line the incoming call Is received on The number of the caller and possibly the name will be displayed on your telephone If the number of the incoming call is in your address book the Flexor 500 automatically converts the number to the name in your address book If the Flexor 500 Do Not Disturb button has been pressed then the incoming call will be redirected immediately and the telephone will not ring See Buttons and LED indicators on page 0for further details If Call Divert or Voicemail has been setup from the management web pages or menus but the Do Not Disturb button has not been pressed then the call will be redirected The redirection will occur after a user specified number of seconds See Call management on page 57 for further details If a call is received in the middle of another call with he call waiting feature enabled the screen will show the incoming number and possibly the name and the line button for the incomi
34. ature This could be useful if a call should be forwarded to another person rather than answered when the line is busy Use the Call Waiting option on the call features menu to disable call waiting and then set the forward on busy option to allow calls to be forwarded to another number VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 OF P Telephone User Guide Managing the device from the menus The menu system on the Flexor 500 provides a convenient way to adjust most of the settings Certain aspects such as the SIP accounts and other advanced settings are only available through the web interface described on page 44 Many of these are configured by the service provider to the correct values and set to prevent a user altering them The menus can be navigated using the numbers to select an item or using the up and down keys to select an item The settings menu provides options to configure many user preferences and also some of the advanced settings that a user may wish to alter It is divided into the following sections 1 Network settings Quality of Service Region settings Screen settings Volume settings Ringer options SIP Account SS fe GL e 9 ge Firmware 9 VLAN In addition there is separate menu option for diagnostics This is also described in this section Network settings The network settings are usually configured automatically In some cases there can be problems w
35. ave a PC connected to the PC port of the Flexor 500 check that it can access the Internet If the problem persists contact your Internet Telephony Service provider The network settings require an IP address to be dynamically allocated Check the network settings and also that the DHCP server is configured to provide an address The cables are plugged into your Flexor 500 correctly and it is able to connect to your network but you have not configured your VolP account settings Please see section Configuring the device on page 15 for instructions on how to configure your Flexor 500 You will not be able to make VoIP calls until a user name and password has been entered The cables are plugged into your Flexor 500 correctly and it is able to connect to your network and you have configured it However there is a problem with the configuration and you have likely made a mistake in the user name or password See section Modifying Vo P accounts on page 46 for further information on how to re enter your user name and password sales voipon co uk Tel 444 0 1245 808195 Fax 44 0 1245 600030 exor Messagels Explanation Instructions Invalid gateway The network settings for the IP gateway are invalid Check the IP address for the gateway Registering The Flexor 500 is plugged in correctly however there VoIP not available is a problem contacting your Internet Telephony Service provider If you have a PC connected to the PC port of
36. ce Connect software eeesssss 68 Installing the Voice software esses 68 VolPon www voipon co uk X sales Q2voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor 9 IP Telephone User Guide Uninstalling the software esee 72 13 PE MIC AU OM Me 73 14 G pyright NOTICES PT 14 B E der 74 Table of Figures Figure 3 1 Flexor 500 LEDs and Buttons eeeeeeeeseeeeeseeeeeeeeees 10 Figure 3 2 Example of a typical screen esses 12 Figure 3 3 Flexor 500 Rear Connectors and Connections 14 5 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexo r IP Telephone User Guide Introduction Congratulations on becoming the owner of the Flexor 500 You will now be able to make low cost phone calls over the Internet A standard telephone connects to a telephone line and allows you to make and receive calls over the PSTN network These types of calls are known as PSTN calls With the Flexor 500 installed you are still able to receive PSTN calls When you make calls these are directed over the Internet these types of calls are known as VolP calls To you as a user there is really no difference between making calls over the Internet or calls over the PSTN network The difference to you is in the cost of the calls VolP calls ar
37. creen before downloading and installing the new firmware hatal Update Fress OK bo update Khe Firmware The new firmware is downloaded from the Internet A progress indicator is shown during this process Install Update Warning Oo nob unplug during update process Downloading Far sales voipon co uk Tel 444 0 1245 808195 Fax 44 0 1245 600030 exor If an error is detected in the downloaded data then the download stops and an option is available to retry the download During the firmware update you must not remove power from the Flexor 500 or damage could occur Do not remove the power cable When in doubt wait several minutes to let the unit go idle before removing the power Once the new firmware has been downloaded it is automatically installed This process can take up to 30 seconds and must not be interrupted Install Update Warning Oo nob unplug during update process Installing 16 A screen is then shown with the option to restart the hardware using the new firmware or to continue without restarting Reset to defaults An option is available from the firmware update screen to reset the settings to the factory defaults This looses any modifications that have been made to the settings but is useful if the configuration has been set to something that doesn t work properly This does not delete addresses from the contacts list but it does delete all of the other configuration information I
38. d name Mandatory Description or Optional is as follows 0 1 2 3 4 5 6 Digits as dialled on phone 7 8 9 full stop Repeat previous expression like in Unix regular expressions T Timeout collect extra digits timing out after 4 seconds OR separator between expressions Brackets are used to group characters into a single expression Auth Name 00 User name used for SIP Authentication Each section must be terminated with End VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 exor LAN Provisioning error codes If something goes wrong during LAN provisioning an error code will be displayed on the screen of the phone The codes are explained below Problem parsing the boot file name issued by the DHCP server check the file name for errors HTTP GET failed when retrieving configuration file from server check the boot file name for errors and that the HTTP server is correctly serving the file Response from HTTP server was not HTTP HTTP server did not reply with 200 OK Temporary problem storing configuration file in RAM Failed to connect to TFTP server TFTP GET failed while retrieving configuration file check the boot file name for errors and that the TFTP server is correctly serving the file F1 F2 F3 F4 F6 Temporary problem storing configuration file in RAM Unknown SECTION directive in configuration file
39. d on your PC the following window is displayed 68 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 P Voice Connect Setup For the following components HET Framework 2 0 Please read the following license agreement Press the page down key to see the rest of the agreement MICROSOFT SOFTWARE SUPPLEMENTAL LICENSE TERMS MICROSOFT HET FRAMEWORK 2 0 MICROSOFT WINDOWS INSTALLER 2 0 MICROSOFT WINDOWS INSTALLER 3 1 Microsoft Corporation or based on where you live one of its affiliates licenses this supplement to you IF vou are licensed to use Microsoft Windows operating system software the seftware vau may use this supplement au may not use it iE you do not have a license For the software rau may use a copy of this supplement with each validly licensed copy of the software View EULA for printing Do you accept the terms of the pending License Agreement IF you choose Don t Accept install will clase To install you must accept this agreement Accept Don t Accept Click on Accept The NET Framework will be installed on your PC The installation may take some time to complete Step 2 Once the NET Framework is installed or if you do have the NET Framework installed the Voice Connect Setup Wizard window is displayed iz Voice Connect Welcome to the Voice Connect Setup Wizard The installer will quide you through the steps required to in
40. e speaker i 1 Button The Flexor 500 supports up to four telephone LED lines The buttons are used to switch between these 4 2 The LED is e Solid green when line available e Flashing green when incoming call P 3 e Solid red when line in use on call 4 e Flashing red when on hold VolPon www voipon co uk X sales Q2voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor C Button Cancel Aborts current operation or deletes last character from entered data During a call this disconnects the current call 0 9 g H Buttons Standard telephone keys Up Down Buttons Used for menu navigation and to set the volume during a call Access call history from idle state Soft keys Buttons These are the four buttons below the display The use varies but is indicated with the bottom line of text on the display Display The Flexor 500 has a display that can show up to six lines of text Figure 3 2 shows a typical display Flexor SOC 11 17 Fri Tz Jan zt Mend Figure 3 2 Example of a typical screen The first line of text on the display describes the current screen This has light text on a dark background and is referred to as the ttle bar The bottom line of the screen has text that relates to four of the buttons These buttons are referred to as the Soft Keysin this document These are used for different purposes in the various screens In the current example only
41. e connection then unplug your PC from the network and connect the cable from the LAN Ethernet switch to the Flexor 500 LAN port Connect another cable from the Flexor 500 PC port to your PC network card It is important that the PC and the Flexor 500 are on the same local network The steps to follow to connect the Flexor 500 are described below Step 1 Connect the Ethernet cables and handset Connect the provided Ethernet cable from a network connection to the LAN port on your device If you require a network connection for a PC and your network router does not have a spare connection then connect your PC to the PC socket on the Flexor 500 using another Ethernet cable 15 VolPon www voipon co uk X sales Q9voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor VolPon www voipon co uk Connect one end of the handset cable to the socket on the left side of the Flexor 500 base and the other end to the handset Step 2 Attach the power connector Connect the AC power adapter to the Power connector on the back of the device and plug the adapter into a wall outlet or power strip Only use the power adapter that is supplied with the device Turn on the power to the Flexor 500 The Flexor 500 will start up and assuming it is connected to your local area network via an Ethernet cable it will try to determine the settings to work with your network The display on the Flexor 500 shows the progress of this process It
42. e currently active audio source Icon Function None No audio active Audio uses the speaker Audio uses the headset Audio uses the handset The audio source is also shown using the headset and speaker LEDs when these are active Back light There is a backlight feature for the display that is designed to make it easier to see in some conditions The light is activated when the phone is being used for making a call or the menus are being navigated and switches off automatically to save power The brightness can be altered or the light disabled and this is described in Screen on page 38 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 Q a IP Telephone User Guide Ports and connections The rear panel contains the ports for the unit s data and power connections Figure 3 3 Flexor 500 Rear Connectors and Connections Socket Function DC 5V Connects to the power supply using the supplied power cable LAN Connects to your LAN Ethernet switch using the supplied Ethernet cable PC Connects to your PC using an Ethernet cable The handset Is connected to the right side of the device using the cable provided In addition to the rear panel there Is a connector on the side for a headset This takes a 2 5 mm jack plug with the wiring starting from the tip as follows e Microphone e Speaker e Ground VolPon www voipon co uk sales voipon co uk Tel 44 0 12
43. e much cheaper than PSTN calls The Flexor 500 can receive calls from both Internet and PSTN sources Calls are made over the Internet and can be to both VolP and PSTN destinations It is possible to configure up to four separate telephone lines so that several calls can be managed simultaneously The Flexor 500 has an hands free speaker and microphone built in and a connector for an external headset not provided In addition to providing low cost calls the Flexor 500 is packed with enhanced phone features including CTI Computer Telephony Integration that enables you to integrate your phone with your PC for example synchronizing your Microsoft Outlook address book with the Flexor 500 Advanced phone functions such as Call Transfer Call Hold and Three Way Calling This User Guide will show you how to connect up and start using all the features provided by the Flexor 500 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor 9 IP Telephone User Guide Using this Document Typographical conventions talictext is used for items you select from menus and drop down lists and the names of displayed web pages Bold text is used for text strings that you type when prompted by the program and to emphasize important points Special messages This document uses the following icons to draw your attention to specific instructions or explanations Provides clarifying or no
44. e or the surname Suppose you wished to search for Charles Jones The predictive text letters for Charles relate to the numbers 2 then 4 The screen highlights any possible matches by underlining the matching part of the name as in the example below It would also be possible to search on the surname by pressing 5 and then 6 for JO ABL Lonkacks Bill Hallis Carol Lthurch L harles Jones hto Back In this case there are three possible matches Pressing another number to match the third letter immediately reduces the list to the single match If you type the wrong number and there are no matches then press the Cancel button to reduce the length of the search string It is also possible to enter a separate screen to allow a text string to be entered This is done using the Search soft key from the contacts list A new screen is displayed where text can be entered using the standard text entry method used on most mobile telephones ABC Search contacts Search CHAR Press the Apply soft key to use the search string The cancel key can be used to delete letters from the search string VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 exor Call history The Flexor 500 holds lists of recent calls received and made A maximum of 60 calls can be stored These are held in temporary memory and will be lost if the device Is reset The call lists are accessed through the Call His
45. ecsmiatiessastthimamiadtent 15 Connecting the Nard wat CxssenssensencGaduaiecssanseresatnaienSageateasd 19 Configuring the Flexor 500 17 Testing your Setup iaca vcsenexsscnceeasssannerevessseniaxacecverentesadsenzess 20 0 Making and receiving phone calls 22 siccis R P 22 PU URW Ae c seers 22 ECU CUS Mr 26 DII e 26 Making calls using CTI via an attached PC 26 6 Using advanced phone features 28 Putting a call OR ONG T c 28 Transierring COWS 28 Do not diStorD T 30 glo sos 30 gom uou c 31 Forward Unanswered METER o 31 Reject anonymous calls eecccecssssseeeceesseeeeeceeaseeesseaeees 31 Conference calls 3 Way Calls sssse 32 iie ein m 33 PIRE 33 Call MING 34 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 7 Managing the device from the menus 35 Nerwork Sonn OS carenata EES 35 Quality of SRV E ORT 36 cp agaassaesasaa1eeaeaaanincesasssaqadatsae qhaasdacssaanpecasasissaatasaaacaacens 3 CB MR 38 jg f 38 RU 39 SIIPLSOGCDUDIUSaeecsetinemtebasRm sa amp A SURE RAM Um
46. ed by your Voice over IP operator In this section you can reconfigure your VoIP account settings You may wish to do this for several reasons o correcta mistake in your original configuration To switch to an alternative VolP account To update your account name but leave the other account settings unchanged This option is not available if your ITSP has configured the phone automatically To view or modify your VoIP account settings click on the Accounts button on the Welcome page The Accounts window Is displayed Flexor 500 Accounts Manual Setting Click here to use the Flexor 500 configuration wizard Account Settings Service Provider Manual OfficeTest x User Name 12345678 Password n e Confirm Password eem Your name Alberti optional Update Refer to the following section to manage your accounts Modifying VolP accounts To modify your current VoIP accounts follow the procedure below To selecta new VoIP provider select the new provider from the drop down list box The Account Settings fields are automatically updated with the details of the selected provider Edit the fields individually as required It is possible to change the Your name field which is the name used by the device for all calls you make All other settings should not normally need to be changed unless you are specifically instructed to do so by your VoIP provider Click on Update The home
47. esses This section describes how to use the address book Adding entries to the address book on page 30 Editing the address book on page 5f Deleting entries from the Address book on page 5f Adding entries to the address book The easiest way to add entries to the address book for all your contacts is to import entries from your Microsoft Outlook contacts on your PC To manually add entries to the address book follow the procedure below Click on Add in the Address book window The following window is displayed Address Book Mobile ES Enter the full name of the contact in the Name field This includes first name and second name Enter the phone numbers of the contact in the Home Work and Mobile fields You do not have to enter a number in every field Click on Add The new contact e g Fred Smith is added to the address book Address Book Search Add First Name Last Name ur Search Name Home Work Mobile Fred Smith 0122731273456 01273456789 01273456789 Change Delete If this contact has any entries in the Call History log then the log will be automatically updated to show the name of the contact alongside the call entry 90 sales voipon co uk Tel 444 0 1245 808195 Fax 44 0 1245 600030 exor IP Telephone User Guide VolPon www voipon co uk In addition any future calls received from any of the numbers associated with this ca
48. evice is 00 17 A2 01 02 03 and the IP address of the DHCP server is 192 168 0 1 In a real network for the example to make sense in the cases where the IP address of the server is auto completed it is assumed the DHCP server would also be running the TFTP HTTP server Canonical Form URL that is fetched http my host path unit_ MAC_ADDRESS txt http my host path unit_0017A2010203 txt http path unit_ MAC_ADDRESS txt http 192 168 0 1 path unit_0017A2010203 txt tftp my host path unit_ MAC_ADDRESS txt tftp my host path unit_0017A2010203 txt path unit_ MAC_ADDRESS txt tftp 192 168 0 1 path unit_0017A2010203 txt unit_ MAC_ADDRESS txt tftp 192 168 0 1 unit_0017A2010203 txt my host unit_ MAC_ADDRESS txt tftp 192 168 0 1 my host unit_0017A2010203 txt www voipon co uk Note that the final example is given to demonstrate a common error made in specifying the URL my host is interpreted as the path and not the name of the host sales voipon co uk Tel 444 0 1245 808195 Fax 444 0 1245 600030 On a Linux DHCP server the following configuration would be typical host My _Flexor500O option domain name servers 192 168 0 1 option routers 192 166 0 1 hardware ethernet QU 17 A2201 02 035 Iixed address 192 168 0 10 filename unit MAC ADDRESS txt Configuration File specification The TFTP or HTTP server should provide a single configuration file for each device requiring configuration Below is an example
49. exor 9 IP Telephone User Guide Step 4 Firmware update complete If the firmware update is successful you will see the following window Flexor 500 Updating Firmware Update Completed OK Firmware update successful Please click here to reboot the Flexor 500 and start using the new software Click the here link to reboot the device and start using the new software Diagnostic messages From the web pages The device can run through a series of self tests to check that every part of the system Is working correctly The tests include Perform a network check of all network connections including the Gateway and DNS Gateway LAN port and PC port check DHCP server check NAT check VolP Account information check To perform the diagnostic checks follow the procedure below Select the Flexor 500 option from the main management web page Click on the Diagnostics link at the top of the window After a short pause while the checks are run a window is displayed containing a report about all the checks that have been run Flexor 300 Diagnostics Gathering diagnostics complete internet Connectivity IP Address 10 0 0 210 Gateway 10 0 0 2 Ping OK DNS 10 0 0 2 Ping OK Detailed Internet Information The PC port is connected to the Internet The LAN port is connected to nothing Using DHCP to determine IP address DHCP Server on port connected to the local network DHCP Server MAC 00 01 80 5a 1a
50. f the device was obtained from a service provider it should recover its settings on restarting otherwise the account setting will have to be entered again If there are specific settings that you wish to keep then the web page configuration provides the ability to select what is reset and what is preserved VLAN The Flexor 500 supports the IEEE 802 1Q standard for dividing a physical network into virtual networks or VLANs If your Flexor 500 is attached to a network that has been partitioned in this way the settings can be configured to use this VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 exor 123 UCAN Settings Priority There are options to disable the feature default or to use it for the voice data only or for all data The other settings are the VLAN identifier 0 4095 and the priority 0 7 that will be included in the Ethernet frames This feature should only be enabled if your LAN has been configured to use it Incorrect settings can result in a loss of connection to the network Diagnostics The diagnostics provide information that may be useful for technical support queries It takes a few seconds to gather the diagnostics before the information is shown Diagnostica Summary Firmware version 2 OG IF Address 10 0 0 210 The information includes the product name and firmware version The gateway and DNS addresses are also reported along with the status
51. file followed by explanations of each directive SECTION PROVIDER Version ed es Name Office Phone System Registrar sip server Domain sip server Proxy proxy server 5082 W Stun j woe Dime Erez e338 SIPMap x T x T x T 6xx 00x T 0 123456789 XXxXxxxxxx MapSDP W my Vorlcemori Codec PCMU PCMA G726 32 G729 Country United Kingdom StunSym m End SECTION USER Version TIN Username 2002542 Password 1234 Name Test Auth Name W Www Eng Section Provider Field name Mandatory Description or Optional Name M Friendly name of service to be display on screen Hostname or IP address of SIP registrar o Py 0 00 Hostname or IP address of SIP proxy Stun Hostname or IP address of STUN server Not required if proxy is NAT aware DTMF M Set to inband or rfc2833 indicating how DTMF tones should be transmitted from the phone SIPMap M This field is like a regular expression and provides the dial plan for the phone The syntax VolPon www voipon co uk X sales Q2voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor Boolean 0 or 1 Use STUN to map ports in SDP or not MapSDP Telephone number for voicemail List of codecs to support in order of preference StunSym M Boolean 0 or 1 Disables STUN when symmetric NAT detected Each section must be terminated with End Section User Fiel
52. he window displays calls that you have made and calls that you have received The call history is cleared following a reboot of the device so the history contains a record of all calls made and received since the last time that the device was rebooted The display shows the number if it is found in your address book or the number otherwise The example above shows one call that was received one that was made but unanswered and a completed call If there are any missed calls these are also listed For both received and dialled calls you can dial the number to return the call by clicking the number on the web page For more information refer to Making and receiving phone calls on page 22 Using the address book Your Flexor 500 has a built in address book and this is accessed through the Address book link from the Home page VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 exor VolPon www voipon co uk IP Telephone User Guide Address Book Search Add First Name Last Name Po Sear Name Home Work Mobile Brian Hawkins 01234567890 01324987654 07891234567 Change Delete Charles jones 01234654987 2104659 Change Delete The address book has several purposes To look up the name of incoming calls and present the name of the caller instead of their number on the phone display and the on screen pop up To speed dial numbers from the address book Todial SIP URIs addr
53. ipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 exor VolPon www voipon co uk IP Telephone User Guide Vovida Camrivox products include software from Vovida Networks Inc under the following conditions The Vovida Software License Version 1 0 Copyright c 2000 Redistribution and permitted provided 1 Redistributions conditions and the 2 Redistributions Vovida Networks Inc All rights reserved use in source and binary forms with or without modification are that the following conditions are met of source code must retain the above copyright notice this list of following disclaimer in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 The names VOCAL Vovida Open Communication Application Library and Vovida Open Communication Application Library VOCAL must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact vocal vovida org 4 Products derived from this software may not be called VOCAL nor may VOCAL appear in their name without prior written permission of Vovida Networks Inc THIS SOFTWARE IS PROVIDED AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES NCLUDING BUT
54. ith the default settings The network screen allows a user to select a different network mode and to manually assign an IP address Changes to the network settings will interfere with communications and should not be done while any calls are in progress The opening screen for the network configuration provides a list of the different modes for the configuration There are two modes supported by the Flexor 500 DHCP The Flexor 500 will request a dynamic network address from the network and use these settings This is the default mode Manual The Flexor 500 enables you to enter all the required IP settings manually VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor VolPon www voipon co uk Hekwork mode lore The More soft key provides access to a screen with details of the Internet settings These show the current IP address netmask DNS server and gateway In DHCP mode these are allocated externally and cannot be changed In manual mode the settings can be updated To enter these values manually scroll to the Manual menu item and press the More soft key A screen is then provided as shown below to allow the IP configuration to be entered 123 Metkwaorlz de IF Address B 8 218 Mekmask 755 755 2755 6 All of the settings for the IP address netmask DNS address and gateway must be entered The numbers are entered using the digits and the up down keys are
55. k Unblock to allow Voice Connect to access your network 71 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor 9 IP Telephone User Guide Step 7 A Voice Connect application icon will appear in the Windows icon tray in the bottom right corner of your screen SIM ISSUE Now that the Voice Connect software is installed you can connect up and start using the device For more information refer to Connecting the hardware on page 15 Uninstalling the software There are two ways to uninstall the Voice Connect application You can insert the installation CD a second time and a window will appear asking if you wish to remove the application Alternatively the Voice Connect application can be removed by going to the Windows Control Panel going to Add Remove programs and them removing Voice Connect 72 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 exor 1 4 Specification This appendix provides a complete technical specification of all the features of the Flexor 500 Feature Interfaces Management Quality of Service QoS Voice algorithms and protocols PBX features IP features Physical dimensions Environmental Power supply external VolPon www voipon co uk X sales Q2voipon co uk Tel Specification LAN Interface Ethernet 10 100 PC Interface Ethernet 10 100 Headset interface 2 5 mm Full duplex s
56. ller will be displayed on your PC using the name of the caller rather than their number See Using the call history page on page 48 Once a name and number are in the address book you can also use your PC to dial the number in a variety of ways see Making calls using CTI via an attached PC on page 25for further details Editing the address book To edit the details of a contact in the address book follow the procedure below Click on the Change link in the Address book window alongside the contact you wish to edit The following window is displayed containing the details of the contact Address Book Search update Main Menu Name Home Work Mobile 01223123456 01223456789 0123456789 Edit the phone details of the contact Only the phone numbers of the contact can be edited Ifyou need to change the name of the contact you will have to delete the contact See Deleting entries from the Address book on page 5f Click on Update The updated details are displayed in the Address book window Deleting entries from the Address book To delete a contact from the Address book follow the procedure below Click on the Delete link in the Address book window alongside the contact you wish to delete The following window is displayed asking you to confirm that you wish to delete the contact Address Book Search Delete Main Menu Name Home Work Mobile Fred Smith
57. lse select a country or region below and click Next Region or country United Kingdom Click here to see the current configuration For advanced users if you wish to skip the wizard click here There is a message area towards the top of the page that shows the current status If your telephone has not been configured then the message area shows a warning that a service provider has not been selected The bottom part of the page is then used for a configuration wizard to set your user account Step 3 Select your country The first task is to select your country The Flexor 500 will attempt to automatically detect which country you are in as shown below Flexor 500 Configuration Wizard Flexor 500 has detected your country or region as United Kingdom If you are happy with this setting click Next else select a country or region below and click Next Region or country United Kingdom v Click here to see the current configuration For advanced users if you wish to skip the wizard click here If you wish you can override this setting by choosing an alternative country from the Region or country pull down menu Once you are happy with your country selection click on Next Step 4 Configure your VoIP account Now you must configure your VoIP account settings so that you can make VoIP calls over the Internet Flexor 500 Configuration Wizard Please select a service provider from the following list VoipTalk
58. may be done if a user wishes to use different providers for different types of call The accounts are managed through the web pages as described on page 46 The menus provide options to view the configured accounts and check the status and settings There is a page with a list of the SIP accounts with an option to select an account This leads to a detail screen as shown in the image below SIP Account Detall SIF Provider Manual OFFice Test User name 12305675 Hore Additional information can also be obtained on the registrar and proxy configuration for each account This may be useful for diagnosing errors sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 exor VolPon www voipon co uk Firmware The screen displayed when the phone Is Inactive shows when new firmware is available Although it is recommended that new firmware is installed when it becomes available to improve the reliability this is not always convenient The firmware menu option provides the option to check for new firmware and to see the current firmware version number This may be required for technical support questions Firmware Details Froduck Flexar SHG Firmware zB Hew version z H9 Download Firriijare LI L u L The firmware screen reports the current product name and firmware version If there is a newer version of the firmware then an option is provided to download this This provides a confirmation s
59. n essential information on the current topic Note Provides messages of high importance including messages relating to personal safety or system integrity Warning Getting Support For customer support please contact the company that supplied your Flexor 500 product User manual and other updates can be found at http www camrivox com support index html VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor 9 IP Telephone User Guide 2 Safety information Safety advice For your safety please adhere to the following safety instructions Do not obstruct the ventilation holes of the Flexor 500 or place anything on top of it Place the Flexor 500 on top of a smooth flat surface such as a table top Do not open the Flexor 500 This voids the warranty Only use the provided power supply If the device or power supply appears damaged do not use them and contact your supplier for a replacement Keep your unit dry out of direct sunlight and away from sources of heat Emergency calling While the Flexor 500 contains features designed to facilitate emergency calling Camrivox Ltd does not guarantee it is suitable for this purpose and is not liable for any failure to contact the emergency services Users should ensure they have a secondary system with which they can make emergency calls VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245
60. ng call will flash green You can switch between the two calls using the line buttons Making calls This section describes how to use the Flexor 500 to make outgoing calls Various methods are provided Dialling directly The simplest way to call somebody is to dial the number directly When making a call the following points should be noted To dial another VoIP extension using a telephone number simply dial the number When calling a land line number always remember to prefix it with the area code even if the number is a local number A SIP URI can be entered by pressing the S P soft key from the dialling tone This enters a mode to allow a SIP address to be entered as text To get a dialling tone lift the receiver or press the speakerphone or headset button VolPon www voipon co uk X sales Q2voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 exor VolPon www voipon co uk The display shows the dialled digits as they are entered If an incorrect digit is pressed then the C button can be used to delete the last digit 1 Camras Dial Munber zt After entering the digits for the number press the Call soft key to dial the number A set of valid number formats and lengths may have been configured based on your region by your service provider The number will be dialled automatically when a recognised pattern has been entered Some patterns are dialled immediately typically full numbers with area c
61. ode while others may be dialled after a few seconds delay Using the contacts list The Flexor 500 has an built in address book The entries in this can be synchronized from Microsoft Outlook using the Voice Connect application Entries can also be added using the Flexor 500 web pages and from the call history from an incoming call The address book is held in permanent memory within the device and is able to hold up to 300 entries The web pages provide an alternative interface to the same list of names To make a call using the address book first Uft the receiver or press the hands free button to get a dial tone Press the Addr soft key to view a list of your contacts The screen shows up to three names with one highlighted name Use the up down keys to scroll through the list Each name can have up to three numbers associated with it These are marked as Home H Work W and Mobile M Scroll between the numbers for the selected name using the key Press the Call soft key to dial the highlighted number sales voipon co uk Tel 444 0 1245 808195 Fax 44 0 1245 600030 flexor Selecting names It is possible to search the list of contacts in two different ways The quickest method is to type the first few letters of the name using the numeric keys These behave in a similar way to predictive text on a mobile telephone The search tries to match the first part of each name so that you can search using the first nam
62. on the connection to them The More option shows further diagnostic information regarding the Internet connection This includes LAN and PC connections DHCP detailed settings NAT configuration In addition there is a Vo ce diagnostics screen showing details of the SIP accounts This can also be accessed from the Settings menu and provides a list of the accounts to allow the user to view the details of a particular account VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor IP Telephone User Guide 8 Managing the device using web pages The Flexor 500 includes a series of Web pages that can be used to manage all aspects of the device The web pages enable you to configure the device settings to meet the needs of your network You can access the web pages through your web browser from any PC on the same local network as the Flexor 500 This chapter contains the following sections Accessing the Web pages Web pages overview Accounts Region Address Book Call History Call Management Flexor 500 Status Accessing the Web pages To access the Web pages you need the following APC or laptop connected to the Ethernet port on the device or to an Ethernet port on the same local network Aweb browser installed on the PC The procedure to follow to access the pages Is different depending on the operating system of your PC From a Window
63. on co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 VolPon www voipon co uk The values can be changed using the and buttons or by entering a number between 1 and 10 in the appropriate volume setting box There is also an option to set the ringer volume This has three values low normal high The values can be selected using the drop down list Settings are applied and saved using the Save Settings button Voice CODEC selection It is possible to change the preferred voice codec this is the codec that will be used in preference for any VoIP call and to change the codecs that are enabled on the Flexor 500 Settings can be changed as follows Codecs can be enabled and disabled by checking and unchecking the check boxes next to each codec name in the Voice codec Selection area The preferred codec can be selected from the Codec Preference drop down list Changes can be saved by clicking Save Settings DIMF mode These settings may have been fixed by your ITSP and will not be shown in this case Change settings as follows Select either Inband or RFC2833 RTP based DTMF support by clicking on the appropriate radio button in the DIMF Mode section Changes can be saved by clicking Save Settings QoS Quality of Service settings QoS Quality of Service settings can be set from the QoS Settings menu This menu is accessed by clicking on the QoS Settings link on the home page The diagram bel
64. ow shows the QoS Settings menu Flexor 500 QoS Settings Main Menu Upstream bandwidth 256 Kbps 256 normal for ADSL 100000 100MBps Ethernet Advanced Qos settings RTP DSCP 001100 SIP DSCP 001100 Save Settings Upstream bandwidth shaping When the Flexor 500 is connected between your LAN Ethernet switch and your PC the Flexor 500 can shape traffic when a VolP call is in progress This enables the Flexor 500 to guarantee bandwidth for the VolP call ensuring high quality calling You should set the upstream bandwidth settings to match the upstream bandwidth of your broadband connection to ensure that you do not artificially degrade your PCs networking performance To change the settings sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 Enter the Upstream bandwidth in Kbps kilo bits per second Note 256 Kbps is typical for DSL Changes can be saved by clicking Save Settings RTP and SIP DSCP To change the DSCP used for SIP and RTP Enter the new DSCP into the RTP and SIP fields Changes can be saved by clicking Save Settings Network settings The Flexor 500 network settings menu can be accessed by clicking the Network Settings link from the Flexor 500 home page There are two modes supported by the Flexor 500 DHCP The Flexor 500 will use DHCP to dynamically allocate an address This is the default setting Manual The Flexor 500 enables you to enter all the required IP
65. page is displayed containing the following message in the Configuration area Messages Wed 24 Jan 2007 15 43 GMT Change Flexor 500 is connected and working properly for more information click here The settings have changed Please click here to reboot the Flexor 500 to enable these settings to take effect 1 Click on here to reboot the device A final message is displayed asking you to confirm that you wish to reboot the device 46 sales voipon co uk Tel 444 0 1245 808195 Fax 44 0 1245 600030 exor VolPon www voipon co uk IP Telephone User Guide Reboot Flexor 500 Main Menu Please confirm that you wish to reboot the Flexor 500 Clicking the button below will close the browser window and restart the Flexor 500 2 Click on Reboot to reboot the device The web browser is closed and the device is rebooted The new VoIP account settings will now be used for all future calls Create a new VoIP account To create a new VoIP account Follow the procedure in the previous section to display the Accounts page To create a new account you can either Use the configuration wizard Enter the settings manually It is recommended that you use the Configuration wizard to create a new account To use the Configuration wizard click on the here link on the Accounts page The following page is displayed Flexor 500 Configuration Wizard Please select a service provider from the following list The lis
66. peakerphone LEDs DND MWI Mute Speaker Headset Line 1 Line 2 Line 3 Line 4 Configuration diagnostics and firmware upgrade locally or by operator HTTP Web Through built in display Type of Service ToS Unique Camrivox QoS features to prioritise voice traffic over PC data traffic Power On Self Test POST and diagnostics SIP RTP SDP VAD CNG 6 168 echo canceller AEC Packet Loss Compensator G 711 6 726 6 729 Adaptive Jitter Buffer DTMF detection generation and relay Call hold transfer blocking conference and forwarding Call history Caller ID DHCP client DNS client ICMP TCP UDP IP NAT traversal and STUN SNTP HTTP RIP and RIPv2 802 1Q VLAN Measurements 170 x 180 x 90 mm Weight 350grams oC 40C operating temperature 5 90 non condensing humidity Input 100 240 VAC 50 60 Hz 0 5 A Output 5 0 VDC 1 5A 444 01245 808195 Fax 444 0 1245 600030 flexor 9 IP Telephone User Guide 1 4 Copyright notices This appendix contains all copyright notices associated with the Flexor 500 Camrivox Copyright 2007 Camrivox Ltd all rights reserved The contents of this publication may not be reproduced in any part or whole transcribed into any language or transmitted In any form or by any means electronics mechanical magnetic optical chemical photocopying manual or otherwise without the prior written permission of Camrivox Ltd 74 VolPon www voipon co uk sales vo
67. r or headset the appropriate button should be pressed to terminate the call This disconnects all calls including any that are on hold If you only wish to terminate the current call then press the C button Other calls that are on hold are not affected and will remain on hold These can then be selected using the line buttons Volume The volume can be adjusted during a call using the up down keys This can be useful as the volume for certain types of calls SIP mobile PSTN can vary During a call press the up or down key to show a new screen with the current volumes for the speaker and microphone The up and down keys are then used to increase or decrease the volume It is possible to switch between the microphone and speaker volumes using the M cand Spkr soft keys Any changes are applied immediately for the current call but the previous settings will be used for future calls An option is provided to store the current volumes for use in future calls Separate volumes are stored for the microphone and speaker There are separate volume settings for the headset handset and speakerphone The volume adjustment is applied to the currently selected audio source for the call The volume setting screen vanishes after a few seconds of inactivity Making calls using CTI via an attached PC This section describes how to use the Flexor 500 to make outgoing calls using Computer Telephony Integration CTI from an attached PC Using
68. r stay ringing or divert to any voicemail feature you have setup on your phone In addition calls can be diverted to a particular number when the line is busy rather than being directed to the voicemail The following sections describe how to configure the Flexor 500 to enable the actions described above for incoming calls Setting up call divert To enable call diversion for all incoming calls enter an number from the Call Management web page in the Call Divert Number field Click on Save Settings to store the new setting and return to the home page The call diversion is then activated using the Do Not Disturb button from the device If there is no number set then the Do Not Disturb button causes all incoming calls to be forwarded to the SIP account voicemail Now if a call is received and the Do Not Disturb function is set the Flexor 900 will divert the call to the specified number Note that your VoIP account will be billed for the diverted part of the call Setting up voicemail The voicemail is also enabled using the Do Not Disturb button This is only used when there is no divert number set Your ITSP provider will have provided you with details of how to listen to and edit your voicemail messages This is typically displayed via a web page Refer to your ITSP for more information sales voipon co uk Tel 444 0 1245 808195 Fax 44 0 1245 600030 exor VolPon www voipon co uk IP Telephone User Guide Setting dive
69. rt on busy This feature allows incoming calls to be redirected to another number if the telephone is busy This requires a number to be entered in the Divert on busy to field and the feature to be enabled from the checkbox Note that call waiting notification will not work when this is enabled Setting divert after timeout This causes incoming calls to be diverted to be forwarded to another number if they are not answered within a specified time The number and a delay in seconds are entered from the web page Reject anonymous calls Calls can be rejected automatically when the caller identification is not provided with the call This can be useful to reject automated calls from call centres Flexor 500 Status The Flexor 500 Status web page allows you to control various settings of the device and to view diagnostic information about the device The Flexor 500 web page is shown below Messages Tue 06 Feb 2007 15 52 GMT change J Flexor 500 is connected and working properly for more information click here Flexor 500 Status Diagnostics Please click here to check for firmware updates Flexor 500 is connected to the Internet and ready for use The current service provider is Manual OfficeTest The region is set to United Kingdom For additional diagnostics click here or to reboot click here Model Flexor 500 Firmware 2 04 The page provides a summary of the current status of the device including Internet connection
70. s twice else let the message finish and then press In order to select Manual settings Click on the Manual radio button option An additional set of configuration options will appear Flexor 500 Network Settings Current Network Settings Configuration Mode Configuration Mode DHCP IP Address 10 0 0 210 Network Mask 255 255 255 0 Gateway 10 0 0 2 DNS 10 0 0 2 C DHCP Manual Manual Configuration Host IP Address Subnet Mask Gateway IP Address DNS Server IP Address Enter the network IP configuration into the appropriate fields Changes can be saved by clicking Save Settings Once you have clicked Save Settings you will be shown a page which will enable you to navigate to the embedded web pages again Flexor 500 Network Settings Updated Flexor 500 has been manually configured with the IP address 10 0 0 210 In a few moments you should be able to visit the management web pages p The VoiceConnect application can help you re connect to your Flexor 500 If you are not using VoiceConnect it is possible to determine the management web page URL using an attached telephone If no diagnostic message plays when you lift the reciever press twice else let the message finish and then press Click on the http network address link to return to the management web pages 97 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 60003
71. s PC using VoiceConnect To access the Web pages from a Microsoft Windows PC with the Voice Connect application installed follow the procedure below 1 From the PC double click on the Voice Connect icon in the Quick launch toolbar on the Windows Desktop A web browser will be launched displaying the Flexor 500 management web pages This is the first page displayed each time you access the Web pages From other PCs To access the Web pages from a PC which is not running Windows follow the procedure below 1 From any of the LAN computers launch your web browser type the network address of the device in the web address or location box and press Enter on your keyboard http network address 44 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor 9 IP Telephone User Guide Messages Mon 29 Jan 2007 15 12 GMT Change f Flexor 500 is connected and working properly for more information click here a There is new firmware available for the Flexor 500 Click here for more information Accounts Region Manage VoIP accounts Set regional information View and dial from call history Manage advanced call features Address Book Flexor 500 Add update delete and call Control Flexor 500 settings and from address book view diagnostics Call History Call Management The web page address can be found from the P address menu item on the device For more information
72. sing the Forward Busy call feature option 13 Fwd Busy Stake Oise abled Humber 0ir32456579 The settings for this are similar to those for the call divert but are only applied when the extension is busy Forward unanswered This feature allows incoming calls to be diverted automatically to another extension after a delay if the call is not answered It is configured from the call features menu option Fitd Unanswered Stake Enabled Timeout sa 25 pod ce This is similar to the previous screens but with an extra field to enter a delay in seconds The up down keys are used to switch between the fields to enter The timeout has a maximum value of 60 seconds Reject anonymous calls Another feature is the ability to reject calls where the caller does not identify their number If the feature is enabled then these calls are rejected automatically when they arrive so that the telephone does not ring sales voipon co uk Tel 444 0 1245 808195 Fax 444 0 1245 600030 exor VolPon www voipon co uk Conference calls 3 Way Calls This feature allows three people to take part simultaneously in a conference The feature is accessed during a standard call by pressing the Conf soft key to start a conference This provides an option to enter a number for the third party Enter the number for the new call and press the Confsoft key to dial the number 1 Flexor SHE Lont Dial Number HT1z2482535PrBsS
73. stall Voice Connect on your computer WARNING This computer program is protected by copynght law and international treaties Unauthorized duplication ar distribution of Ehis program ar any portion of it may result in severe civil oar criminal penalties and will be prosecuted to the maximum extent possible under the law Cancel Lact 1 Click on Nextto begin the installation of the Voice Connect software VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor 9 IP Telephone User Guide Step 3 The Select Installation Folderwindow is displayed i Voice Connect Select Installation Folder The installer will install Yoice Connect to the following folder Ta install in this folder click Nest To install to a different folder enter it below or click Browse Folder C Program FilessCamrvox Lidhy oice Connect Browse Disk Cost Install Voice Connect Far yourself ar for anyone who uses this computer C Evervone f Just me Cancel Back Click on Nextif you are happy with the settings shown in the window To change the settings Click on Browse to choose a new installation directory Click on Disk Cost to view the amount of disk space used by the software Click on Everyone if you wish to install the Voice Connect software for all users of the PC VolPon www voipon co uk sales voipon co uk Tel 44 0
74. t only shows United Kingdom service providers Click here to see a full list or if you wish to enter manual settings click here lt Back next gt Refer to Step 4 Configure your VolP account on page 19 for the procedure to follow to create your account using the Configuration wizard To enter the new account settings manually click on the Manual Setting link The following window is displayed Flexor 500 Configuration Wizard Please enter the following details for your service provider Name SIP Registrar SIP Registrar port 5060 SIP Proxy SIP Proxy port 5082 Map SDP only E lt Back Next gt Enter the details for your new account in this window Enter a name for the account followed by all the details of the account Your VolP account provider should have provided you with all the details shown on this page 47 sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexo 9 IP Telepho ne User Guid NN e la User UUIGEe VolPon www voipon co uk Click on Save Settings when you have added all the details for the new account The Accounts page will be displayed and from the drop down list box a new entry will have been created prefixed with Manual to identify this account as one that has been manually entered Setting a region The Region web page enables you to configure the region where you are using your device and the time
75. the Cn slt soft key to dial the number At this point the caller is placed on hold Wait for the transferee to answer the call 6 After speaking to the transferee and confirming they wish to receive the transferred call press the Xfer soft key to connect the other two parties 1 Flexor SE Transter ial Humber 1s 456 Langl Crs Blind During an attended transfer there is an option to switch between the original call and the transferee using a Swap soft key There is also a Cancl soft key to cancel the transfer and return to the caller Blind transfer A blind transfer is easier than an attended transfer and works as follows 1 The phone rings and you pick up to speak to the new caller 2 You decide that they need to be transferred to another person 3 Pressthe Xfer soft key to start the transfer 4 Enter the number of the person to whom you wish to transfer the call the transferee 9 Press the Blind soft key to transfer the call automatically to the new number You will hear a confirmation tone and can then hang up The caller will hear the transferees phone ringing SSS l A Note that for billing purposes you may be billed for the call to the transferred number even though you do not have a conversation with them VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 exor Do not disturb The Do not disturb feature has a button with an associated LED to indicate
76. the Flexor 500 check that it can access the Internet If the problem persists contact your Internet Telephony Service provider VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor 9 IP Telephone User Guide 1 2 Installing the Voice Connect application This appendix describes how to install the Voice Connect application software for Windows 2000 and Windows XP About the Voice Connect software Before using the Flexor 500 it is recommended that you install the Voice Connect application on your PC This application helps you to configure the Flexor 500 and after installation offers Computer Telephony Integration features see section 6 for further information on CTI The Voice Connect application runs on any Microsoft Windows PC running the Microsoft NET 2 0 framework Most modern PCs already come with NET pre installed but if missing it can be installed automatically during the installation process from the CD supplied Installing the Voice software To install the Camrivox Voice Connect software follow the procedure below Step 1 Turn on your computer Insert the Voice Connect CD in your CD ROM DVD ROM drive Your CD should automatically start If the CD does not start automatically browse the files on your computer in Windows Explorer double click on the CDROM drive and double click on the setup bat program Ifyou do not have the Windows NET framework installe
77. the state The call features menu has a screen to set the Do not disturb feature It has simple options to enable and disable the feature When the feature is enabled the LED is illuminated and any incoming calls are diverted to voicemail lo ral disturb Stake Ijz abled You can tell if Do not disturb is enabled by examining the LED indicator next to the button This is illuminated when the feature is enabled Call divert It is possible to divert all incoming calls to a different telephone extension or number This feature is accessed through the call features menu item MIU T a d Shake Enabled ERES The number for call divert can be selected from the contacts list using the Addr soft key or entered directly When the settings are correct the Apply soft key is used to store the settings Y The call divert feature does not work when Do not disturb is 7 set Calls can only be forwarded to voicemail or to a specified number VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 exor VolPon www voipon co uk Forward busy If an incoming call arrives while the telephone is busy the new call can be automatically forwarded to another extension It is also possible to forward calls to a voicemail account If there are multiple lines configured then any incoming calls will still be forwarded when there are active calls on any of the lines This feature is configured u
78. to make calls straight away If this is not the case see Configuring the Flexor 500 below If the device has not been supplied configured by your ITSP then the process will stop at the SIP account stage and then display a screen with the management web page details The web page URI has the form shown but the exact address depends on your network settings Flexor SEG To configure Ehe Flexor SEG enter Ehe Following JEL inka a browser hbk abcd Lonkg Addr In this case the device needs to have the account configured from the management web pages as described below Configuring the Flexor 500 This section describes how to configure the Flexor 500 using the Flexor 900 management web pages Follow Step 1b if using VoiceConnect else follow Step 1a Step 1a Accessing the web pages without using VoiceConnect If you have not installed the Voice Connect application you will need to find the URL used to access the Flexor 500 management web pages The management web page address can be found by pressing the Psoft key during the start up process or from the P Address option on the main menu VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor VolPon www voipon co uk Flexor SHE To configure the Flexor SEE enter Ehe Following UEL into a browser hbk e abcd Lonkg Addr This shows the IP address assigned to the phone which can be entered into the browser
79. tory menu item on the main menu This leads to a screen with a Ust of different types of calls Call History Missed Cals Eecepredg Calls Humbera Dialed All Calls Brtm There are five options on this menu The first three provide access to lists of the missed received and outgoing calls There is also a list of all of the calls and an option to clear the call lists The lists are presented with one entry on the screen The up down keys are used to go to the previous and next entries in the list Each entry shows the number dialled and the name if this was found in the address book plus the date and time of the call The soft keys provide options to add the number to the list of contacts if it has not been added delete the call from the list and to call the number Humbera Dialed 21004659 1r Jan zy Jp abkron This list is held in temporary memory and will be lost if the device is reset A number can be added to a name in the contacts list which is stored in permanent memory If there are missed calls then these may also be reported on the display in the idle state In this case the up arrow can be used to access the list of missed calls VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 Ending calls At the end of a call there are two ways to disconnect If there is only a single call active this can be ended by hanging up the receiver When using the speake
80. two of the four soft keys have functions associated with them Data Input The numeric keys are used in various modes In some cases they are simply used for entering numbers in other cases they are used to enter text The title bar shows an Icon on the left to indicate how the numeric keys are currently used Icon Function None The numeric keys are not used 123 Numeric keys are used to enter digits The cancel button can be used to delete the last digit Note that numeric entry has a maximum value so that further keys will not be accepted if the numeric value would be VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 too large ABC Numeric keys are used to enter text in uppercase Keys are pressed repeatedly to cycle through the characters on a particular key abc Numeric keys are used to enter text in lowercase Keys are pressed repeatedly to cycle through the characters on a particular key 010 Numeric keys are used to enter binary Only 0 and 1 will be accepted ft d A table of symbols is provided to allow other characters to be entered In the text entry modes the key is used to switch between upper and lower cases The key switches to a table of symbols to allow non text characters to be entered Spaces are entered using the 0 key Audio Source In a similar way to the data entry mode there are icons shown on the right of the title bar These are used to indicate th
81. you have configured for the device click on the check box alongside the setting that you want to preserve and then click on Reset and Restart The web browser window is closed and the device is reset If you can t access the web pages it is also possible to reset the device using the menu system See Reset to defaults on page 42 for full details If there are further problems then it is possible to delete all of the settings by restarting the device while holding down the 0 button when the device 62 VolPon www voipon co uk X sales Q9voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 600030 flexor VolPon Warning www voipon co uk IP Telephone User Guide first starts up This deletes all settings including any SIP account details and address book entries Upgrading the firmware During the firmware update you must not remove power from the Flexor 500 or damage could occur Use the menu or web page options to reboot the device Do not remove the power cable When in doubt wait several minutes to let the unit go idle before removing the power From time to time new firmware upgrades will become available for your Flexor 500 which can be downloaded over the Internet and then installed on the device The screen will indicate when there is new firmware if it is working correctly and there is no call activity See Firmware on page 41 for details of installing firmware updates directly from the device From the
82. zone for that region Setting the time zone ensures that your device is always using the correct time To configure region information click on the Region link in the Home page The Regional Settings window is displayed Flexor 500 Reglonal Settings Please confiqure your Flexor 500 regional settings Region or country United Kingdom hd Time format C 2 45PM 14 45 Time zone GMT 0 Greenwich Mean Time Save Changes From this page you can set the following information The Region or Country where you are using the device The Time format for displaying the time on subsequent web pages The time can be displayed in 12 hour or 24 hour format lime zone for the region where you are using the device Setting the region The region where you are using the device is setup when you first configure the device and so you should normally not need to change this setting See Step 3 Select your country on page 129 To set the region or country where you are using the device follow the procedure below Choose the country from the Region or country drop down list box Click on Save Changes The Home page is displayed The call progress tones are also updated to use the tones specific to the region that has been selected Setting the time format All call information displayed by the web pages contains details about the time of the call You can configure the display

Camrivox Flexor 500 User Manual

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