ZoiPer - Norvik Banka
Contents
1. ZoiPer User Manual ZOIPER provides a possibility to make encrypted free calls via internet from any place in the world To call Norvik Banka using ZoiPer system you need to download and install exe file and open www e norvik lv or www e norvik eu Then enter your account This service is open to non residents of Norvik Banka Having entered the account on the left side in the middle of the page you will see a blue phone icon see the picture below Move to intemal bank payment Payment in euro area Extemal Currency Payment Currency Conversion Place Deposit Facil yment E AS NORVIK BANKA LV https www e norviklv zoiper p Call Center ServiceDesk Make sure that your headset is connected and working properly To do that as well as in case of poor audibility in future the volume level in speakers and microphone sensitivity may be regulated by clicking the Settings button an asterisk in a circle all The following window will appear fi JOIPER Audio wizard Click in turns on Speakers and Microphone and set your headset in the optimal conversation mode by following the instructions on the screen Finally close the settings window by pressing OK M Speakers g Microphone Testing should be carried out when there is no conversation with a call recipient Choose a contact Choose subscriber In the window Phone to dial choose a call recipie2. nt e g Call Center Click a Dial button a ring tone will follow and a ring back signal will be heard in the phone A yellow light will be ON the middle one After the call recipient in our case a Call Center agent has answered the call you can talk A red light will be ON the leftmost one To end the conversation press the red Hang up button There will be silence in your speakers and a green light will be ON the rightmost one If the call recipient will be the first one to end the call the red light will be ON the leftmost one in the window and there will be silence in your speakers To the left from the Dial button there is a button presenting a sheet and a plus By pressing the button you will see a list of call recipients you ve been talking to My Subscribers Call Center E ServiceDesk E The utmost bottom button presenting a list is a ZOIPER log
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